BEST WESTERN Hotel Mountain Lodge at Banner Elk,  Banner Elk

4.0/5  - basé sur 506 notations.
1615 Tynecastle Highway, 28604-9708, Banner Elk, United States - visualizzare mappa
+1 828 898 4571 +1 828 898 8437

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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Parcheggio gratuito
    Parcheggio gratuito
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Benvenuto al BEST WESTERN Mountain Lodge at Banner Elk!Se stai cercando un hotel vicino a Boone per essere vicino alle piste da sci, il nostro hotel di Banner Elk ha tutto ciò che serve per un viaggio favoloso. Banner Elk è a breve distanza dalla Grandfather Mountain, una delle principali attrazioni per i visitatori e gli amanti della vita all'aperto che si trovano in questa zona. Il nostro hotel di Banner Elk è a soli 16 chilometri circa dalla strada panoramica Blue Ridge Parkway e il nostro personale cordiale è felice di fornire agli ospiti i propri consigli. Potrai apprezzare la tipica ospitalità del sud degli Stati uniti, camere comode e pulite e una fantastica posizione vicino a tutte le più famose destinazioni situate nelle vicinanze. Come gli altri hotel di Banner Elk abbiamo come sfondo la Grandfather Mountain, ma qui offriamo ancora di più. La nostra piscina all'aperto riscaldata stagionale è il luogo ideale in cui rilassarsi. La locale autostrada panoramica richiede una visita, soprattutto da parte di quanti amano scattare fotografie. Naturalmente, sono le località sciistiche di Beech Mountain e Sugar Mountain la vera attrazione per gran parte degli ospiti del nostro hotel di Banner Elk. I viaggiatori d'affari che si recano in questa zona per lavorare presso il Lees-McRae College®, il Blue Ridgee Village e la Grandfather Home for Children, apprezzano particolarmente le nostre strutture interne per meeting e banchetti. Soggiornando nel nostro hotel di Banner Elk, potrai usufruire contemporaneamente di ottimi prezzi, una posizione eccellente e un servizio favoloso. Grazie a camere spaziose, a un ampio parcheggio e alla vicinanza a qualsiasi destinazione, il nostro hotel è il luogo migliore in cui soggiornare per gli appassionati di sci, i turisti o quanti desiderino prendersi una pausa da tutto. Se c'è qualcosa che possiamo fare per rendere il tuo soggiorno ancora più piacevole, non esitare a contattare il nostro personale. Al nostro hotel di Banner Elk siamo orgogliosi di offrire il miglior servizio in città. Come possiamo rendere ancora più speciale il tuo viaggio in questa zona?Prenota oggi stesso il tuo prossimo soggiorno al BEST WESTERN Mountain Lodge at Banner Elk! Ti auguriamo un soggiorno gradevole!

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BEST WESTERN Mountain Lodge at Banner Elk,Banner Elk
  • 5
    « Excellent »

    The staff is very professional. Rooms are clean and neat. The beds are one if the best I have ever slept in. Very comfortable! Location is great if you are snow skiing or visiting Hebron Colony Ministries.

    5
    « Pleasantly surprised »

    The staff was very friendly and helpful. The facilities were clean. I don't like hotels with outside doors but this one was an exception as it felt safe and secure. The girl that checked us in walked us to our room to ensure we were satisfied because of our concern that it was pet friendly (I have allergies). The breakfast is a full buffet with lots of choices and the food was great. The lady working the breakfast was also helpful and friendly. We were pleasantly surprised by the whole experience. We will definitely stay there again.

    3
    « Clean Rooms and Friendly Staff »

    The hotel was clean and the staff were all very friendly and breakfast was good. The beds could have been a little more comfortable; the mattress pad was uncomfortable and awkward. I was however, a little set back that they were clear that pets are not allowed. I was warned about the pet policy upon check-in, and I had to sign on a form that I was not traveling with a pet in my car or in my room. To my surprise, not once but twice, there were two very large dogs accompanying guests in the lobby of the hotel; one animal went into the food area. I'm not sure what that was all about given that I was given such a hard time upon checking in; I had no animals with me.

    4
    « Mountain Lodge Rustic »

    This is an older hotel, but nice for a rustic mountain lodge environment. The staff are very helpful and friendly. We enjoyed free cups of coffee in front of the beautiful fireplace in the lobby. Very welcoming atmosphere to the area. The double beds were a bit small for us, but mattresses very comfortable.

    5
    « I Will Return »

    I loved staying here and I hated to leave. We wanted to stay in Boone, but everything was booked. I'm glad we ended up here though. We had a very comfortable and relaxing stay. Breakfast was fantastic. I hope to return again and see more of this area.

    4
    « Late Fall in the mountains »

    Spent last weekend at Banner Elk, Grandfather Mountain and Linville Falls. BW was convenient place for wife and I, daughter, son-in-law and 2 grandchildren to stay. Overall, a decent place. Beds a little soft and could probably use new mattresses, if you like harder beds like I do. Only real complaint was that the door to the outside needed weatherstripping cause the cold air drafts were making the room cold and the heater needed to run. A little better insulation would do the trick. The full breakfast was wonderful and really good with lots of options.

    5
    « Nice Best Western, Great Location & Staff »

    I've had pretty good luck with the Best Western brand over the last year of my business travels, and so was happy that this location is even a step up from our normal stays. Staff was terrific and took extra time to get me a $25 discount (from a BW promotion). The lobby is lovely with a fireplace and comfy sofas, and the breakfast was a step up (they said it's done by the restaurant next door). One minor thing is the coffee wasn't as good as it could have been. Seemed like Maxwell House, etc if you like that, you won't mind. At least it was fresh and plentiful. They don't seem to have in-lobby coffee on tap as many BW or Hampton's do, but do have the little in-room setup. Our room was a bit larger than many we stay in, which allowed us to put my youngest son on an air bed on the floor. One note is that this is more of a motel format property (2 floors) and I imagine all the rooms ringing the pool could be a bit loud/less private in the summer facing the pool. The location is near to our destination (Grandfather Mountain) and also some really terrific food choices with Boone/App State nearby. This is an excellent choice of a BW to save a bit vs our usual Hampton Inn (and very competitive with our AIrBnB options in the area). We'll happily stay here again on our next trip to the mountains.

    4
    « Nice place. Okay breakfast »

    Very accommodating staff. Beds were comfortable. Pretty location. Close to both Ski Beech and Sugar Mountain. The entrance to Grandfather Mountain is about 20 minutes away. There's a good brewery just around the corner just outside downtown Banner Elk. Very good Mexican restaurant called Puerto Nuevo about a quarter mile down the road.

    3
    « Nice Surprise! »

    I have stayed at this hotel several years ago. I was surprised went I walked into my room and realized it was nicely updated with a very nice bed. Some kind of feather top which was very comfortable. My check in was very fast. The WiFi was good. The breakfast is the second best I have ever had at any hotel I have stayed at while traveling on business. The lady working the breakfast are was very attentive. I will stay there again when in the area.

    3
    « Provided what we needed »

    This hotel did what we needed it to do - provide a place to sleep, breakfast, pool for the kids. It was a little disappointing for the cost. We expected more. The room was ok, a little crowded and dated. The breakfast had enough choices to make everyone happy. The pool was a little cloudy but it is heated. The staff was very helpful and friendly.

  • 5
    « Great Location »

    I love staying at this property because it is off the main strip The staff is very friendly and the price is reasonable.. The location offers everything you need from wineries, breweries and restaurants.

    4
    « Pleasant Surprise »

    Given that there weren't many options available when we booked a room, was not setting high hopes on this hotel. The staff behind the front desk were cheerful and the lobby has a nice warm feeling. While our room was a little tricky to get to it was very clean and well furnished. The new feather-top on the bed was super comfortable. The shower was a bit difficult (maybe broken?) and didn't like to be messed with, but the water was hot and refreshing. Not the quietest hotel we stayed at this week, but no noises loud enough to keep from sleeping. Would definitely recommend to anyone staying/visiting the area.

    5
    « Great choice! »

    The front desk was welcoming and the lobby cozy. The room was updated and ok. I never have seen a Best Western completely booked, but I assume that this was rate driven. We will definitely come back next fall.

    3
    « Fall Weekend Trip »

    Adequate, clean and safe hotel. Very nice hot breakfast provided each morning. Centrally located near Grandfather Mountain, Boone, Valle Crucis and the Blue Ridge Parkway. Hotel has an outdoor pool and great seating area in the lobby where you can warm up by the fireplace. Friendly and helpful staff.

    3
    « Strangest bedding I have ever seen!! »

    We checked in here after a long ride that started in Florida early that morning. The lady at the front desk was pleasant and checked us in pretty quickly. We went to our room and as soon as we walked in we both just stopped and stared. The bed looked so lumpy, it looked there was stuff under the comforter. So we looked closer and pulled the comforter back and it looked like there were all pillows under the sheets! It appeared that they put pillows on top of the bed under the sheets to try and make the bed more comfy, but the bed felt like mush! We went back to the front desk and told the girl what we saw. She said it was a new bed with a pillow topper! It was the strangest thing I have ever seen! It certainly did not look like any pillow topper that I have ever seen! The girl said that most of the rooms had that type of bedding. I wish I had taken a picture of it, because describing it doesn't do it justice. She gave us another room and as we walked back to our new room, we looked in the windows of the open rooms and all the beds looked the same! The new room had the same kind of bed, so we just stayed it in. The bed was not as bad as it looked, it was ok to sleep in, not good, but ok. Other than that the room was nice. The hotel itself is in a little town, surrounded by beautiful mountains. So the views were very pretty.

    5
    « Beautiful Mountain Get-A-Way »

    This was a great fall visit to see the leaves with a beautiful view, very clean, friendly staff, FANTASTIC breakfast for a hotel and the lady in the kitchen was super nice. We've already recommended this Best Western to friends & family. It's also located near a couple of ski slopes and is not far from Grand Father Mt. (Must See) and Linville Falls, the Blue Ridge Parkway & Linn Cove Viaduct.

    4
    « Great place to stay, but shower early! »

    Just stayed here last night. Staff was very friendly! Beds slept great, rooms were very clean, fridge, microwave, coffee maker, etc... available in room. Free catered breakfast was served from 7-10 am. Besides the eggs being a little dry, breakfast was quite impressive! My only complaint was that after breakfast the showers in our rooms were out of hot water. Those in our groups that took showers earlier (before breakfast) we able to enjoy a hot shower. At night the water was fine for us. Good place to stay, just keep that in mind.

    5
    « Nice stay »

    I'm happy to know about this, as I go to the Banner Elk-Boone-Blowing Rock area several times a year. My room was very clean, attractive and in excellent condition. The pool and picnic area was very pleasant, and it was very quiet back there. The staff was accommodating, friendly and professional. I also had a wonderful hot breakfast, and it was all cooked to perfection. I'll be back.

    5
    « Great Value & Great Accomodations »

    This was our first stay at a Best Western, we normally stay with another brand but the location of this one was perfect for our travels. We were pleasantly surprised at how wonderful everything was here. The room was perfect, the breakfast was amazing, the coffee was the best we've had and the price was very reasonable. This hotel was a perfect choice and we would definitely stay at Best Western again.

    5
    « Wonderful experience! »

    My son and I stayed here for 4 nights last week. It is very convenient to the parkway and Grandfather Mountain. It was a throughly great experience, comfortable beds, very clean and everyone we spoke to was so nice. We will definitely be back!!

  • 5
    « Great one night stay »

    Entered the lobby with a fire burning in the fireplace. The staff is very nice and accommodating. Soft fluffy pillows on the very comfortable beds. The towels in the bathroom were thick and of good quality. I arrived late to breakfast and Mary, the server, told me not to rush. She said, " the last person eating here should have just as pleasant an experience as the first." Very sweet lady. She made sure I had all I needed; she even offered to make me something if I did not like what was offered! I will definitely stay here if and when I return to Banner Elk.

    5
    « Hidden gem »

    My husband and I stayed here because it was close to the Blue Ridge Parkway and Grandfather Mountain. The staff was very friendly. The facility was older but had been renovated. The breakfast and attendant made our stay even more enjoyable. The eggs were fresh and they even had grits. Enjoyed it very much.

    5
    « very comfortable choice in banner elk »

    We enjoyed our 2-night stay at BW Banner Elk. Upon check-in, we entered a very inviting lobby with functioning fireplace, tasteful decorations, and friendly, welcoming staff to greet us. We were given our choice of available rooms and chose 2nd floor (two floors in this hotel). We had a good mountain view from our room, a very comfortable bed and a very clean room. Not long after we settled into our room, we received a call from the desk to make sure everything was as we liked and were told to give them a call if we needed anything during our stay. The TV was large and in good working order. The breakfast attendant was very helpful and friendly the next morning and we enjoyed a tasty warm breakfast with options that included scrambled eggs, sausage, pancakes, grits and gravy, biscuits and good coffee. There are also cereal, toast, muffins/donut, and yogurt and fruit options as well. When we returned to our room after a day of hiking in the mountains, our room was cleaned impeccably and ready for us on our return the next day. We would most certainly stay here when we are in the area again!

    5
    « great »

    very nice and adorable. Beautiful area!!!!Grandfather mountain has much to do at this location. Friendly people. Very nice towns near by. Very clean! Best westerns never disappoint us. Great restaurants in the area to eat!

    2
    « only stay here if you don't mind dogs in breakfast room »

    hotel should let you know ahead of time that dogs are allowed in breakfast room where food is being served and eaten. Yuck!! I like dogs but not where food is being prepared and served. Guests should be more considerate of others too.

    4
    « Great Little Hotel - Great Location »

    Chose to stay at this facility based on it's location, price, and reviews. Check in is after 3pm which I wish was sooner but no big deal. I was on the main floor facing the parking lot. The room was very clean, the furniture new and clean, the bed comfortable, the view from the Pool area was nice, the staff was friendly and you could really tell they cleaned this place with a purpose. The only issue I had was that the room door did not seal very well and air came in all around it. Felt very safe at this Hotel and will surely be back to visit again. Very Satisfied.

    4
    « Nice Hotel for the Area »

    This was a cozy hotel, very clean, and perfect for a few nights stay. The front desk customer service was outstanding, everyone was very friendly and helpful. The breakfast buffet was fair, eggs, grits, pancakes, etc. It is well located to all of the outdoor hikes and state parks around the area. We would definitely stay here again.

    3
    « Escaping Matthew »

    Nothing special about this place. Rooms were clean and beds comfortable. Could have used a better pillow. Breakfast good but could offer something other that sausage every day. Wasn't crazy about the two large dogs in the room next to us, but people were escaping the recent hurricane, so we gave them a pass. Tiled walkways could be a real hazard in bad weather and were marked so with signs. Not sure who's idea that was. Overall, I would stay there again although I thought it was a little pricey.

    4
    « Good overnite at reasonable price »

    Friendly professional front desk staff. Room was pretty good and for Fall Foliage time, price was reasonable. Breakfast was above average for a motel.. A little our-of-the-way off the Blue Ridge Pkwy, but would return if opportunity presented itself. Rate it a 3 star.

    5
    « Great Staff, Great Place »

    My daughters and I came to visit App State and Boone. Not only was this hotel cheaper than any in Boone, it was extremely nice. I recommend it to anyone wanting a great get away weekend. Banner Elk and the surrounding area is very entertaining any time of the year, and you can never run out of stuff to do. We had a great overall stay!!

  • 4
    « Clean, affordable, and convenient stay in the NC mountains »

    The Best Western in Banner Elk, NC is a nice place to stay if you don't plan to stay in your room very much. The cost is much more affordable than Boone or Blowing Rock hotels. The rooms are standard hotel style 2 bed rooms with a door that opens to the outside. I am not big on this type of hotel, but I did feel very safe here. The hotel was very clean, quite and the staff is very accommodating. Parking around the hotel is great, You can park near your room for almost all of the rooms. it's only about 20-30 minutes from Boone or Blowing Rock, and only a few minutes to Sugar Mountain and Grandfather Mountain. The only thing I could say negative about this place is they do not have an ice machine or vending machine near the pet rooms on the back of the hotel. This is a pretty big place and it's a long walk for ice or incidentals.

    5
    « Great folks! »

    The staff here make all the difference. Great location, incredible breakfast each day, good coffee, comfortable beds - but again - nice people make it even more valuable. This is an older hotel and had some construction going on while we were there; however, it was clean, updated, and very close to downtown Banner Elk.

    5
    « my birthday trip »

    Our stay here was very nice, would stay here again when in the area. The girls at the front desk were were very friendly & helpful. The bedding was very nice & comfy, the room very clean & pleasant. We just want a nice clean room with comfy bed & friendly staff, & that's exactly what we got here.

    4
    « Wonderful Hotel »

    Very friendly staff and very comfortable pet friendly rooms. Great Continental breakfast. All in all a wonderful value! If you don't want to be looking out of your room at the wall of the outside corrider, be sure to specify that you want an outside or poolside room.

    5
    « appreciate the service »

    Stayed for only one night (9/15/16), but the front desk was very helpful with directions and suggestions for a restaurant. We had met friends there on our way home from Florida. The room was clean & quiet. Would stay there again if the chance arises.

    5
    « It was a fantastic place for a weekend getaway with the dog. »

    The place was very inviting from the moment I called them to inquire about getting a room. The lady at the front desk was very helpful. When we arrived the lobby had that at home feeling. It looks very rustic giving you the feeling of being in a mountain cabin. The room was very nice and the bed slept great. The breakfast was delicious. Mary was so polite and made sure we had everything we needed.

    5
    « place in the Mountains »

    I loved the location and cool temperatures. I pool was nice too It was really nice but we were on the second floor and I didn't like the stairs and my back bothered us after 2 nights..Maybe because we are older. Breakfast room is great and food is great.

    5
    « Great customer service »

    My friend and I decided to stay here after the Bristol football game, due to the huge price difference compared to the hotels in Bristol. We arrived around 3am, I was pleasantly surprised at how nice the workers were at this time of morning. The lady working the front desk, was probably the nicest person you'll ever meet. The location was peaceful and quiet too

    3
    « Porsche event »

    Nice little place. Been there before with the Porsche club. Staff is very friendly and helpful. Food service is fine as well. Bar could be better stocked......limited spirits on hand. The property is a little dated but most in the area are. It's clean and has a nice sized heated pool.

    4
    « Mountain Lodge leisure »

    Staff were all excellent and willing to go the extra mile. Room was clean and no problems with functionality. I've stayed here several times in the past. The operators obviously have made an attempt to maintain quality of service. There was a Porsche thing going on when I was there, and it consumed a lot of available parking. Other than that, it was an enjoyable experience for the price and I definitely will book this hotel in the future. Again, staff appear well trained but with a smile and comfort -- not contrived.

  • 5
    « Helpful, Friendly, Staff! »

    This is not exactly a 5 star hotel, but it is a VERY NICE hotel with a friendly and helpful staff. My partner and I have stayed at the BW Mountain Lodge a couple times as we looked for places to rent in the Boone area. The staff was helpful at every turn. Very friendly at the front desk and at the free (pretty good!) breakfast. Breakfast was stocked till 10 sharp, so you could even come close to 10 and still eat. Very, very good value in the Summer months, and pet friendly. Can't say enough good things about this little gem in the mountains.

    5
    « Wonderful People »

    My short stay was outstanding. The front desk let me stay 2 extra hours so my Son could have more pool time without any hesitation. All the staff was wonderful and I would recommend this place to everyone. The popcorn machine was great for a late night movie and coffee was good also.

    3
    « Good Value »

    We recently stayed one night this past weekend and had a nice stay. The staff was very courteous, and gave us great recommendations for nearby restaurants. We ended up at Stonewalls and loved it. The room was clean, although it was a poor decision to mount the blow dryer to the wall near the bathroom that ended up blocking the light switch. The included breakfast buffet the next morning was much better than we anticipated. We'd definitely stay here again!

    5
    « Great »

    Great Customer Service in all areas that they offer. Going back soon. Price is extremely reasonable especially during the week. All staff members get out of their way to make your stay totally enjoyable.

    5
    « Best Western Banner Elk »

    Very nice staff, room was nice, great location. Have stayed here before and will choose this place again in the future. Close to many touring spots and nearby restaurants and activities. Would definitely stay here again and recommend to others.

    5
    « Clean, Comfortable, & Friendly »

    We stayed here for a night to attend Autumn at Oz. The staff was always very friendly, particularly Lynann at the front desk who provided us with an area map and food recommendations. The check in area was very nice and updated, with a cozy lodge atmosphere. The breakfast area was also very nice. It had enough booths and tables for a small restaurant and the free breakfast was delicious and had a lot of different options. The room itself was clean, and the bed was very comfortable. It wasn't as updated as the check in area--there were a few outdated fixtures. Also, there were only two electrical outlets, one in the bathroom and one at the very edge of the room by the window, so this was a bit of inconvenience. Overall though, the room was very nice and comfortable, and I think we got good quality considering the inexpensive rate. I would stay here again and recommend to other travelers.

    5
    « PET FRIENDLY »

    Great Place to stay. Pet Friendly, we had the best time and experience. my daughter had to take her dog and we had the best experience with the dog their and just checking in and just the overall stay was great.

    5
    « The Best »

    I love staying here. It's convenient to downtown Banner Elk, loaded with amenities, has a great breakfast (starts a little later than most BW properties, but worth the wait), outstanding staff (Joy checked me in and lived up to her name), fast internet, and comfortable beds. Great value - it feels more like an upscale lodge than a hotel. I'll definitely be back.

    5
    « Dog friendly hotel »

    I am traveling with my Labrador, was trying to find a hotel that was pet friendly, this is the only hotel in this area that is pet friendly! They have a beautiful dog walk for your pets! Property is very beautiful and clean, staff is very friendly and helpful!

    4
    « Nice Hotel in Beautiful Location »

    We were only there one night but found this hotel to be a clean and comfortable stay in a beautiful location. It is near Grandfather Mountain and easy to find, and the staff is friendly. The only drawback was that we were on the second floor and there was no elevator and my husband has back problems. The breakfast was excellent and the breakfast staff was delightful. All in all, a nice place to stay when in that area.

  • 4
    « Nice location, nice hotel »

    The hotel is a pretty typical BW, outside doors, pool, some other amenities. Very friendly and helpful staff who were quick with directions and dining recommendations. We'd stay there again if we are in the area.

    4
    « Best Western Banner Elk, NC »

    This hotel was fine, probably the best in this area as there are not many choices. This is what I would expect, basic, clean, friendly and convenient for my needs. Staff was courteous and well informed. The breakfast option looked very good, though due to a business meeting I was unable to dine here.

    5
    « Friendly, Clean and Comfortable »

    The most friendly staff you will ever run into. They went out of there way to make sure we had everything we needed for our 3 day stay. Quiet, clean and comfortable rooms. Would definitely stay there again!

    4
    « Convenient Nice »

    Nice 2 story motel right off the road in Banner Elk. Our room was the pet friendly variety with a dog walk close by. The room was clean with hardwood floors, 2 double beds, small refrigerator, and microwave. We were in the second floor with no elevator. Our doggie was given a bag of treats on arrival. Nice place.

    3
    « Could be better for cost »

    Quite expensive compared to other BW but that's probably due to location. Nice pool area however there are broken sun beds which should be taken away. Breakfast was very average. My key would not work even though I took it back to reception. Good clean room but plumbing was noisy.

    5
    « Excellent hotel »

    We stay at this Best Western every time we come to Banner Elk, and it is a great place. We bring our dog at times, and it is always very clean. Our children enjoyed the pool this time, and loved it. We are very thankful for the good memories we make while here staying at the Best Western.

    4
    « Good Choice »

    Our hiking group selected this hotel for our yearly trip. It is in a beautiful area with many hiking opportunities and restaurants. It was a good choice with very nice and clean updated rooms. They also supplied us with a conference room for our fun gathering. My one complaint is that they did not supply tea bags along with the in room coffee service. I also would have liked to have had green tea bags and oatmeal as part of their breakfast offerings. I would definitely stay there again.

    5
    « Overall great Experience! »

    The staff at the front desk were warm and friendly. It took a little longer than necessary to check in and out because of a new computer system but we were in no hurry so it was no problem for us. The price was budget-friendly. $89 per night and the clerk asked if I had coupons or Triple A for an extra discount. The rooms were roomy and exceptionally clean. The breakfast served was a full breakfast served buffet style with plenty of extras. Banner Elk is a charming little town with plenty of shopping places and good restaurants.

    3
    « Ok place to rest your head »

    Good location, rooms are dated, but comfortable enough. It is nice to have a small refrigerator in your room along with a microwave and small coffee pot. Staff is wonderful. Breakfast is ok, nothing to write home about. They are pet friendly, which is a bonus for us.

    4
    « Nice mountain hotel »

    This is a nice, updated hotel. Free popcorn in the lobby when I checked in and a good breakfast selection the next morning. The room was very clean and nicely decorated. The tv remote was in a sanitized bag-had not seen that before. Seems like they had thought of everything. Enjoyed sitting by the pool in the evening with my co-workers. All rooms had outdoor entries, but the area seemed very safe. We were able to hear conversations of our neighboring rooms, but it did not interrupt my stay.

  • 4
    « Weekend Get Away »

    I always wish hotels would make rooms larger and give more options of king size beds. I always seem to have to settle on a full or queen size and I need the room. Overall, the facilities were nice. No elevator, at least I never found one, so if you are handicapped, have a hard time with luggage, or bad knees, request a ground floor. We'll stay there again in the future.

    5
    « Whitaker and Lyman weekend get away »

    I think that the cost through TripAdvisor was $25 to $50 too high. Our stay with Best Western was great. Location perfect for the events we had planned. Pool was heated and our grandson was very comfortable while swimming. Towels provided at pool were great because we had forgotten to take beach towels.

    5
    « O M G! »

    Friendly staff, clean rooms, peace and quiet, microwave, refrigerator, plenty amenities, outdoor pool, free scrumptious breakfast, and free coffee & popcorn in the lobby....what a gem of a hotel. Perfect location, too??. Great comfy beds....

    4
    « Clean and comfortable »

    This BW hotel was very nice. Room was very comfortable. We were traveling with our dog and had more than enough room to bring her kennel inside. The employees were all very pleasant which contributed to our stay. This was a great find for a good price. We would return and recommend to others.

    4
    « BW in Banner Elk »

    Facility was clean, decor ok, great pool. Friendly staff. Nice full breakfast but the items were cold - they need to find a way to keep the buffet hotter. Bed was extremely uncomfortable. Would stay again but might ask for a better bed.

    4
    « Wonderful Staff -Clean and Appropriate Lodging....but.... »

    Banner Elk is a wonderful little place in the mountains. The variety of lodging options is quite limited, unless you start taking chances with cabins and homes in the mountain..... since we happened to stumbled on a quasi-force weekend vacation in NC, we decided to head to Banner Elk area with our 3.5 y.o. and our 5 y. o. While we usually seek to have one bedroom type of condo so we can have a separate room within the same unit. This time that was not going to be possible. very few rooms left at this or any other property miles around.... So we felt grateful. Checking in was a breeze, the night clerk Jennylee was a sweetheart, polite and very professional. Upon entering the room we saw a normal Motel type room with two beds, Tv medium size fridge and a microwave. Also a bathroom with a tub. all clean and well maintained. Well here comes the BUT !!!! even if this property chooses to call the beds as doubles.... there is no way these are doubles for any good'ol american standard. 2 people may happily share a bed if they plan to be one on top of each other.... but it would not be, by any means, an expansive bed. Also the beds were a bit on the softer side of things.... which most traveller might agree that a firm bed is a better bet. the linens were good and always crispy clean. and for the BEd issue we got a great solution...... the hotel provided us with a rollaway bed that we were able to just fit between the two beds and my kids were so happy to sleep there in between us. The property had 24 hour clerk which is not very common around there, had free breakfast included with great things.... it was a long time since last time i had such good grits..... there was a pool that though we did not used , looked appealing enough.... and in the future when we go back..... surely the BEst Western Mountain Resort would be a valid candidate for our lodging.

    2
    « ... Just don't lie to me... »

    First of all, let me state that last night was somewhere north of 125 nights I've spent in hotels or motels in 2016. I travel a lot. I'm not a travel diva, I'm just observant. I've also never left a review of a hotel before. My review would be one star, except for the great attitudes of Joy (2nd shift front desk), Mary (breakfast area manager) and all the housekeeping staff I encountered. What ruined it for me? Arriving at 2:20 in the afternoon, I knew that I was early for their 3:00 check-in time. I also knew their check-out time was 11 am, so I figured they'd have a block of rooms already cleaned and ready. There were approximately 8 cars in the parking lot when I arrived, most with local tags (I lived in the area 37 years, recognized some of the school bumper stickers). The woman at the front desk (not Joy!) definitely does not have client-facing soft skills. She was almost gleeful as she cut me off mid-request to inform me she would have to stick with company policy and hold to the 3 pm check-in time. "We were full last night. We just don't have enough rooms cleaned yet..." Nonsense. 11 am check-out time, at least 6 housekeeping staff that I observed, 3 rooms per hour per worker, 18 rooms per hour, 3.3 hours since checkout times... that's 60 rooms cleaned, in an 88 room property. Let's say that my math is terribly wrong, that I'm off by 50%. That the laundry was backed up and there wasn't enough clean towels and sheets. That would still be 30 rooms ready to go after 3 hours 20 minutes (assuming they waited until 11 to begin). There ended up being 6 of us waiting in the parking lot and lobby as she held fast to the 3:00 check-in time. 4 of those folks parked their cars under the canopy and left them, completely blocking the fire lane. At 3:00, we were all lined up and ready to check in, and she had to call 2nd shift out of the back to deal with the sudden rush. After I got my room key and unloaded into the room, I walked the perimeter and watched the housekeeping staff working diligently. I also saw many, many rooms with the curtains opened and the beds freshly made, ready for occupancy. Was it a small thing? Only if you think being lied to is a small thing. Only if you think the erosion of customer service is something to be celebrated. Only if you think that client-interaction skills are unimportant. Ma'am, with all due respect, learn some customer skills or find another line of work... just don't lie to my face, smirk, and expect me to appreciate it. A soft roll-in to the 3:00 hour would have alleviated some of the rush and gone a long way to build strong relationships with potential repeat customers. As I was staying on points, I have stayed at Best Westerns many times, all across the U.S. I won't be staying at this one again. I'll drive to Boone instead. By the way, your carpet between the couch and the air conditioning is soaking wet. I could tell the folks at the front desk that, but I'm hoping someone in authority will read this and make whoever that front desk person was to come clean it. Of course, if the person in authority trained the one working the desk on Sunday August 7th, there's probably not much hope there either.

    3
    « location location location »

    An average roadside hotel with lots of plusses. Obviously location. Close to everything. Has a breakfast buffet though food iis mediocre but clean and lots of seating. The room is average but was clean with shower having good water pressure and hot water. The area is quiet. The front desk is pleasant. The pool was clean, warm water, and a nice way to wind down from a busy day. WiFi worked well. Would stay again when visiting the area.

    3
    « Just a room »

    I'm a pretty easy grader but to me the Best Western was really just average. It certainly had some good points. The room was clean and quiet. There was a good breakfast included. I liked the fact that it had a mini-fridge and microwave. The pool was nice. The Internet worked well. And there really isn't a lot to choose from in the area. But the room was pretty small and the furniture was just so-so as was the bathroom. Parking was tight. It was tough to find an outlet to plug the laptop in. If you need a place to sleep it's fine. But it's not the Ritz nor is it priced like it is.

    4
    « Banner Elk »

    Visited Banner Elk for a campus visit to Lees McRae. This was the closest hotel. Breakfast service was good, the service attendant excellent. Rooms were clean. Beds were older and somewhat uncomfortable. The water pressure in the shower was terrible. The location is good. The internet service was good.

  • 5
    « Trip on the Blue Ridge Parway and our stay at Best Western »

    This Motel/Hotel at Banner Elk operated by Best Western was the cleanest and nicest I've been for a long time. The free breakfast was the greatest. The room was very fresh and clean smelling. The beds were very nice and comfy. It was a great stay. Thanks

    4
    « Was a little disappointed when first getting there »

    The pictures online showed a deck overlooking the mountains, so I thought this hotel would have great mtn views. But I was very disappointed. I also didn't expect the rooms to open to the outside. However, I gave it a chance and was pleasantly surprised. The staff were very friendly. Breakfast was terrific and the room was clean. We stayed 2 nights and then moved on to another city.

    3
    « This hotel requires a refurbishment »

    The staff are always helpful and friendly. We had good service from the staff. BUT the actual building needs a complete refurbishment, our room smelt musty. The walls were dark, and the whole room felt tired. On the kingsize bed was a smaller (queensize?) feather pad, so if you lay near the edge of the bed it felt like you were about to roll out of bed. Outside of our room was the ice machine, which somebody refilled late in the evening, the noise in our room was awful. The walkway to the foyer had a big puddle in it which eventually dried out, but shows the state of the walkways. I cannot recommend this hotel as it is to anybody.

    4
    « Freshened BW even Better Now »

    Having stayed at this property several times over the last 8-10 years we knew what to expect. Remodeling and freshening brings product up a bit. Price was great for middle of summer high season. Outdoor heated pool was very good. Free breakfast is a bit better than before. Mary in breakfast was extremely helpful and thorough.

    5
    « The Best Hotel on My Roadtrip! »

    I had been on a roadtrip going through Georgia, Tennesse and then North Carolina previous to my stay here and I had stayed at many hotels beforehand. The front check-in ladies were very friendly and observant as they filled up the coffee/popcorn table they had and called our room phone after they notice my husband and daughter go to get some coffee and there wasn't any at the time! This made my day on how great the service was! The rooms were very average as they had a fridge, cable tv, hot shower...etc There is a wide variety of breakfast choices so look around the room before heading to the "hot food bar" which is the first option you see when you walk into the breakfast area. The cold and bread options are in the built in wall shelves that are to your left and right after you walk into that room. The wifi is okay. The pool is heated and its clean!

    5
    « Excellent Stay »

    This motel was a real surprise. Banner Elk is a small community and I wasn't expecting much. However the motel, condition of rooms, excellent staff that went above and beyond, the great breakfast, free popcorn and DVD players in the room and DVD's to rent - everything was really excellent. And I must reiterate - all the employees were extremely courteous and helpful, just terrific.

    4
    « Great for Bikers, friendly! »

    Probably the most friendly staff I've experienced. Very clean room, big room, parked motorcycle right up to room door then moved to front under awning. Huge heated clean outside pool and area. Good WiFi. I would recommend. Beautiful views of the mountains in every direction. CONS...... below average breakfast, no hot water at night.....

    2
    « Weekend Mtn. getaway »

    Older property. Breakfast was not very good. Staff was nice. There were several dogs out by the pool area barking till around 10:30 at night. I will probably not stay there again when I am in the area.

    5
    « NC Getaway Weekemd »

    Had a wonderful stay, everyone was nice and friendly and room was amazing! Very close to places to eat, beautiful views, and good centralized location to visit many mountain attractions. I would recommend this over many other hotels in this area.

    4
    « Best Western -Banner Elk »

    This motel is one of the few in the area of Banner Elk. It is decorated with a mountain theme and fits in well with the region that hosts the Highland Games each year. There are nice restaurants in the area and lots of scenic views of the mountains.

  • 4
    « Nice stay »

    We just stayed here on a girls' trip over the weekend. The hotel was very clean and the staff was professional. A breakfast is provided and it was ok, but free and on par with other hotel breakfasts. The pool looked fun and clean but we didn't use it - lots of kids having fun in it, though! The place was nice and quiet and our room was clean.

    4
    « Good value »

    Stayed here on scenic trip from northern Georgia to our home in Virginia. Chose for proximity to Grandfather Mountain. We chose this for a good value that also included a hot breakfast. They have a nice outdoor pool, but it was too cool to use it. Free popcorn was a nice plus, as we rented a DVD for a $1.

    5
    « Great Experience »

    The employees, room, physical facilities exceeded my expectations. Breakfast included a great variety of items; the ones I had did not exceeded my expectations for motel breakfasts. The grounds, including pool, seats, swings, and picnic areas, were well-appointed and well-kept. I look forward to my return on another visit.

    4
    « Surprisingly Nice »

    I have not stayed at a Best Western in over 20 years due to my perceived decline in quality. I read the reviews on this site and decided to give them another try. The price definitely had some sway in my thinking. I may be giving Best Western another look on future travels if this motel is indicative of how they are upgrading their quality. The room was very clean. The grounds and lobby area are well maintained, neat and clean. The personnel are friendly and helpful. I would stay here again.

    4
    « Not Bad »

    What makes this hotel "good" is not the room but the location and its other simple amenities. The rooms are clean but average... what you may expect from a Best Western; just below a new Holiday Inn Express - but not bad. Well done for what it is. Amenities: - It's outdoor pool that is central and can be seen from any room that is poolside (if you are not on the parking lot side). The hotel is arranged like a big "C" and we were on the inside - making the nice large pool visible to us and able for us to see our older children playing. - The continental breakfast is hot, overall fresh, but you will be greeted by a lady that will ask you about your trip, take your extra plates, and make sure you have what you need for the morning and wishing you well on your way. - There was alway coffee in the containers. - And, most of all, the service desk was fun and helpful. Although I did get directions to the Outer Banks that took me an hour out of the way. My fault for not double checking with Google Maps. I would stay here again. The location is perfect if you are looking for a little mountain town to stay in the area. Close to Boone for rock climbing and other mountain activities/sites and beautiful. The town is very nice, even upscale with little coffee houses and shops. On another note, many people will tell you to go to Grandfather Mountain, and indeed I am sure it it nice... we did some research and planned to go there as well - but many of the locals talked endlessly about Roan Mountain (about 35 minutes away from the hotel) where you can do a 25 - 40 minute hike to a "bald" (the top). You are on top of the world and actually on the AT Trail (which was cool for my kids). All the rhododendrons were in bloom and it was beautiful. If you are looking for another "pull in the parking lot" and be there experience, but do not want to pay the $20 per person admission of Grandfather Mountain - you can also look up Lindville Falls and go there. It was excellent for views, trails and outlooks. Grandfather has some animals and the bridge... but we were very pleased with our two stops for hiking. We also used Rock Dimensions for a half day of Rock Climbing. There were excellent our guide made it a great time and perfect memory for my three boys. One more thing... there was a Mexican Restaurant that you have to go to (drive toward Boone) if you stay here. You will not be disappointed. It is about 10 minutes away from the Best Western and we actually went there 2x because it was so great. Salsa Dip bar, excellent prices - $7.95 for a dinner. Free oysters on Thursday nights (if you are into that), and great service. We got there early, around 5pm. It will get busy around 6pm. Thanks!

    5
    « Friendly Staff, clean rooms »

    This property is just outside town of Banner Elk. It is less than 10 miles from Grandfather Mountain. The property has a little age, but the rooms are updated and very clean. Beds were comfortable; flat screen tv had plenty of channels; breakfast was good; staff was friendly; parking was free. What more can you want from a chain hotel? The only negative was that the pool was closed. That was for maintenance.

    5
    « Nice Location, Excellent Staff »

    A very enjoyable stay overall. I have to admit I am not a fan of this style of lodging (exterior room doors) but this hotel was great, comfortable rooms. Exceptionally helpful staff who very were friendly. I will definitely return when I am in the area again for business.

    5
    « Nice Hotel »

    Nice clean hotel with outdoor pool. Tiki bar to sit in, but not open. Breakfast was excellent. Not far from Grandfather's Mountain. Only bad thing is you have to drive to restaurants. But there is a winery not far away. The mountains are awesome!

    4
    « Not upscale, but clean and nice. »

    As usual, my wife and I give our own separate grades for places we visit. Me Room 235. My wife A. Cleanliness. A A. Quietness. A+ B- Water Pressure. A- A- Breakfast. A+ B- Bed Comfort. A B+ Character. A+

    4
    « Good Location »

    This hotel's location and pricing I think is what makes it stand out. Very near the highlights of the area, and right around the corner pretty much from the fabulous Artisanal restaurant. Decor in room dated, but staff very helpful and friendly.

  • 5
    « Great Location »

    This was my second stay at this hotel and I enjoyed it just as much as the first. It's convenient to nearly everything in the high mountain area, reasonably priced, has great service, a good breakfast, wonderful pool, comfortable beds, fast internet. I'll be back.

    4
    « Room Stay »

    Wonderful staff! Good clean rooms. A lot of choices for a good breakfast. Staff went out of there way to make us feel like we were at home. Internet worked well. Soap is by liquid dispenser only no bar soap so if you prefer bar bring from home.

    3
    « Quiet but old »

    Quiet and close to Banner Elk. Older but seems clean. Point to note that this is more of an MOTEL. Doors are external vs opening into an internal hallway. Just different than what I'm used to and only thing around. Staff was pleasant and helpful.

    5
    « Fabulously friendly staff »

    Stay here during your trip to the area. All employees were friendly and helpful, and the breakfast buffet was above average in selection. The fixtures in the guest rooms were of better quality than many guest rooms in other hotels in the chain.

    4
    « Banner Elk Mountian Lodge »

    Extremely pleased with our stay. Clean room and comfortable bedding. Superior service at the front desk. Really like the fact that offer non-pet room and non-smoking rooms. Very clean with no scent or animal dander. Comfortable outside heated pool with grills to cook out on , as an option. also. We look forward to staying at this Best Western again in the future.

    5
    « Hospitable and Helpful »

    We drove 2000 miles and stayed four places. This was by far our favorite. It was the least expensive by far, although we would have been happy to pay more for the lovely room and surroundings. The heated pool was SO relaxing!

    4
    « Nice rooms »

    This hotel is a pretty good value for the hundred bucks that we spent staying there. The rain was your average hotel room that had everything we needed and was very clean. The pool was excellent very clean and the perfect temperature. The tiki bar area was great me and my husband said to wine while enjoying the weather. The best thing about this hotel is the breakfast it is amazing it is the best breakfast I've ever had at a hotel.

    4
    « Good stay and reasonably priced for the area »

    We were happy with our stay. Hotel staff was friendly and the breakfast was surprisingly good. Our room keys never seemed to work though and other guests were having problems with them as well. Staff always was happy to swap them out but it never really fixed the issue. Priced well for the area though and in a pretty location. Would recommend.

    5
    « This was our second stay and would stay again »

    Other than the fact that the fridge didn't have a freezer we felt the amenities were fine. They have an excellent breakfast. Things are maintained well and the service staff is excellent. My wife really enjoyed that a shower cap was provided.

    5
    « Great Place to stay »

    Room was very clean and a good breakfast. Great location - just a few miles from Grandfather Mountain and Boone. A nice drive from Asheville. Nice views from the hotel and a beautiful lobby area. We will stay again.

  • 5
    « Great get away »

    Everything was clean and nice! The staff was warm and friendly. The location is excellent. Breakfast was amazing! We really enjoyed the free grab and go snack! i only wish we could have stayed longer!

    5
    « What a wonderful hotel this is! »

    This was a fabulous hotel located in a wonderful town. The hotel staff was very attentive and helpful. The rooms are clean, there is plenty of parking! They helped us with suggestions for places to eat where to go to see the sights in the area and even gave us printed directions for a well-known site that is often difficult to find with GPS because of the mountains. We will all be back again next year!

    3
    « Cozy »

    My husband and I stayed for two nights so we could see Linville Falls, Grandfather Mountain, and Crabtree Falls. The front desk person was very friendly and helpful when we checked in, and the room was clean and cozy. Water pressure in the shower left a bit to be desired, and the free breakfast was not really edible, but we were given a 10% off coupon to breakfast at the Banner Elk Cafe, and THAT was AMAZING. Best biscuit I've ever had. All in all, we would definitely stay here again.

    5
    « Great place to stay! »

    We had a great time! Hotel is really close to Grandfather Mountain and Boone. The area is amazing. The hotel was really easy to get to. The pillows were a bit too soft for our liking but we had everything that we needed. The pool seemed heated which was really great in the cool mountain air!

    5
    « Great stay »

    From start to finish this lodge is the best. From the staff, pool, sight, location,bed, breakfast, and cleanliness. It is number one.. Thank so much for a great stay. The staff is Excellent. Mary in the morning at breakfast was a delight.

    4
    « great place to stay in mountains »

    super place, super clean, super nice area of mountains. great to find such a great place with pet friendly accommodations. just a relaxing place to take five and know you will be well taken care of. the breakfast bar was clean and well taken care of. a good selection of food, and all the things to go with it. Mary helped me out and offered me special tea and talked about teas. a more pleasant lady you couldn't have found. all the room service ladies were super too. they were kind and helpful. kind to us. they were kind to my dog. we both appreciated the big doggy walk area

    4
    « Best Night's Sleep EVER! »

    Had a short stay but the staff was EXCELLENT, the service was incredible and this was the most comfortable bed I have ever slept in (TRUTH). We called about a room last minute. We said we would call back in a few minutes and forgot. They phoned us, and asked if we were still coming out before giving the room to someone else. Love the service. (P.S. - Plan on staying for breakfast. Not your average continental!)

    4
    « Great Venue I'd return »

    Great and easy check in. Price was great. Room was nice and clean and I'm picky. Breakfast was continental but filling; sausage, pancakes, grits, biscuits and gravy, cereal, muffins and toast. Coffee, juice, milk and water to drink. Water wasn't very hot in the shower but could've been my timing. Pool was nice and clean. Great venue for the cost. I would absolutely stay here again.

    5
    « Wonderful stay! »

    Our room was a king with a pullout couch. The room was very clean and roomy. The television worked! Soap, shampoo and conditioner were dispensed via a container in the shower instead of little bottles that they would have to discard. Even though there were just two of us, they left us 4 fluffy towels. Breakfast consisted of a hot bar, cereal, fruit, yogurt and pastries. Mary, the breakfast room attendant, was kind enough to offer us gluten-free options (a necessity for me) and just a wonderful hostess. The staff at the front desk was polite, professional and knowledgeable. The pool area was clean and included a cabana with a bar. There was even a birdhouse full of baby swifts to watch while we drank our mid-afternoon coffee, kept warm and NOT stale in carafes. Our only complaint is that the walls seemed a little thin. Noise did travel from room to room. Other than that, what a wonderful stay. Thank you, Best Western!

    5
    « A wonderful find in Banner Elk »

    I stumbled on this hotel while looking for somewhere to stay close to Roan Mountain. And what a find! Our room, a king, was large with a pullout couch. The bathroom and vanity are separate, something we look for and enjoy. There was plenty of hot water at all times of the day. The room was clean and well apportioned with a microwave and a refrigerator. The television worked and had an accompanying DVD player (which we did not use). There are plenty of restaurants close by and the scenery can't be beat! The breakfast features hot and cold selections. Mary, the breakfast room attendant, offered us gluten free selections that were not already on the buffet and saw to it that we got what we needed. Our only complaint is that the walls are a little thin and sounds from accompanying rooms do carry through. Outside of that, we were very pleased with our stay.

  • 5
    « Great Place to Stay »

    Terrific motel experience. The motel was quiet, clean and the staff extremely helpful and friendly. The continental breakfast was lavish compared to other motels. High on my list of recommendations to friends. Will definitely stay there again!

    5
    « Excellent Clean and Friendly »

    Great place to stay. Going back next week for another visit while we wait for our new home to close. Friendly staff that knows what customer service is all about. Clean and Pet friendly to boot. Thanks!

    5
    « Hubby and dogs »

    Wow. I was so surprised how convenient and clean the hotel is. Very quiet hotel. Super friendly staff. Every team member is wonderful! Shannon is a sweetheart. The hotel accepts pets, so that was a huge plus :) The beds are extremely comfortable, and the outdoor pool and gym looked great.

    4
    « Excellent on all counts. Delighted with our stay. »

    First of all, week day prices are amazingly low. The hotel with all its amenities, including an excellent breakfast, pool, workout room and lounging area, offers so much for these prices. The rooms are well appointed and have everything one needs. Plenty of parking, free internet.

    4
    « Very nice »

    Hotel was very clean and comfortable. Their breakfast was very delicious and had great selection. I wish the pool was open it looked like it was nice. Everyone was very friendly. Would love to go back and stay longer

    5
    « Consistenly Excellent Pet Friendly Hotel »

    This Best Western is on my list of Top 3 best pet friendly hotels. The overall experience is EXCELLENT, although the building itself dates from the late 60s or early 70s. The property is in remarkable shape considering its age. People who are allergic can be assured that they have dedicated pet friendly rooms. You do NOT have to get a room where a pet has stayed if you are allergic. The main reception area is very high end and well decorated, considering the price range of the hotel. The breakfast is outstanding and the servers are very good. The only "down" side of breakfast is that they use paper plates. But I guess everybody does now. Other amenities include a delightful pool area with a grill for barbecuing nearby. There is also a fitness center and rooms for meetings. And of course you have a delightful staff.

    4
    « Clean, nice rooms »

    This property was in great condition. Nice staff! Rooms are a nice size and it was clean.Breakfast is included. Cereals, yogurt, eggs, pancakes, grits - nice selection and mice area to eat! Only complaint - pool empty and not functioning. Also - if doing Grandfather mountain - get there before 9 to avoid the lines

    3
    « Not a bad stay »

    It's not a bad hotel it was ok for the price. The staff is friendly and check in was quick. The beds are very small but the room was clean. The pool was broken and being rebuilt we wish we had known this before check in as our kids wanted to go swimming and had we known we would have stayed else where but over its ok for the price.

    5
    « Very Nice! »

    Staff was friendly and very helpful. Me and my wife enjoyed our one night stay very much. We didn't want to leave!! Scenery was nice with cool summer temps. Breakfast was very good. Lot of great golf courses around too.

    4
    « Good Staff »

    Average Best Western, staff friendly & helpful! Morning breakfast just OK. Almost out of everything on one morning. Rooms are clean & neat. Lobby area nice. Good location. Worth a visit, staff makes this place go!

  • 4
    « Clean and safe »

    If you are expecting a high end experience you won't get it. But you will find a friendly staff, clean rooms, and a typical breakfast fare. If you want to eat outside and enjoy the view there are picnic tables and a grill. As a woman traveling alone I felt safe the entire time, and all members of the staff said hello if I passed them around the site.

    4
    « Nice and clean, good location »

    Nice lobby with a cozy mountain feel. Decent workout room for the size of the hotel, which is a must for me. Rooms are clean but on the small size. Complimentary breakfast is very good with a nice variety of hot food (eggs, sausage, pancakes) and cereal and pastries. Staff is very friendly and welcoming especially helpful at breakfast. Great location. Will stay again.

    5
    « Verrryyyyy good!!! »

    I love this hotel. I will not stay anywhere else when traveling to Banner Elk. The staff are like really good friends now and they act like this is their very own hotel. It really is nice when everyone takes it upon themselves to make sure we are treated like they really cherish our stay.

    3
    « Best western not really at their best... »

    We stayed for one night while going to visit Grandfather Mountain, Linville Falls and Chimney Rock. The hotel reception is kind of movie scary and there are stuffed animals all over the corridors. The rooms are big, but dated. During the night we were cold and the air conditioned is not that great. Breakfast is included but not very good also. Extra points for the swimming pool that seems nice (however it was closed)

    5
    « Great deal and very nice place »

    Spent the night there Sunday. Was welcomed immediately by the very nice front desk folks. The room was very comfortable, clean, well-maintained, good TV, sanitary remotes, refrigerator, and nice beds. The breakfast was good and check-out was a breeze. They had free internet too. All for under $100. This is a great deal.

    3
    « Visting For Graduation at Appalachian State »

    First the hotel was clean and staff was very courteous. The beds were very uncomfortable. If you are looking to be close to Boone to visit your student this is not a good place to stay. It's a least a half hour drive away on long narrow roads going down the mountain. Not a lot to do around Banner Elk. Has to travel to Boone for the Tanger Outlet which was Great. However, there is an Italian Restaurant down the street called Bella's that has AMAZING Pizza.

    1
    « Had a Groupon...shoulda known »

    Heated Pool was drained...OK, I guess I should've called, but when I'm at the front desk checking in, the girl there is asking about my room choice and I said I want to be close to the pool. They didn't have anything first floor, so I asked if they had something second floor, close to the stairs, so we could get to the pool quick. She NOT ONCE mentioned that the pool was closed. Seriously??? The groupon made it seem like it was a deal with the pool and breakfast, but the breakfast was bad too. I think only one poor guy was working and we had to keep chasing him down to get stuff that was empty or missing. Plus, our room door had 2 big sections of the bottom missing and there was literally a bug crawling on my bed when I walked in the room. Stay in Blowing Rock people!

    3
    « Average because it is TOO Pet Friendly »

    The hotel got an average instead of very good because every room is pet friendly. If non-smoking and smoking can be segregated, as well as accessible rooms, why are pets not segregated? We simply don't understand. For someone highly allergic this would be a disaster. This was the only decent hotel we could find in the area at the time of day we were looking. Traveling the Blue Ridge Parkway is a challenge in this regard. Though too pet friendly, we were greeted in a very friendly and helpful manner. The restaurant suggestions enabled us to have a wonderful dinner. Our room had a mini fridge but it did not have a freezer. They were most accommodating about keeping our ice packs in their freezer for the night. The complimentary breakfast was served with a smile and quite tasty. The only reason for my rating is the over friendliness of pets. We did not find the hotel noisy and it was fully booked with family of graduates of the local college.

    4
    « Excellent staff, clean, quiet. »

    We planned to spend one night here and it is so nice and private we spent two nights. Although on a major road, the traffic wasn't disruptive. The staff is welcoming and the rooms clean and spacious. We will return there as it's close to many sights and nice restaurants. Be sure to visit Boone, Blowing Rock and Grandfather Mountain. Very nice lodging.

    2
    « Not Again »

    The staff was very nice....there was a fair amount of cosmetic work that needed to be done around the property....the rooms are very noisey.....the room and facility was clean....but, it was the WORST mattress I had just about ever slept on...i ended up on the couch the second nite, just to get the 3 hours of sleep I got....so considering all, this place was not a decent deal...i probably wouldn't stay again.....

  • 2
    « Noisy and Don't check out early or you'll pay »

    The rooms were noisy - I could hear everything said or done in every room around me. We were charged extra because we checked out early but we didn't have a no-cancellation reservation. It's nice to have a pet friendly room but we had to pay the pet fee for the night we didn't stay.

    5
    « Cozy and quaint »

    Best Western is one of our favorite places to stay when we travel, so we decided to stay at this very, very nice Best Western in Banner Elk, NC. We always travel with our small dogs, so it was important to have a nice and safe place to walk them. This Best Western certainly provides that. A wonderful and clean area for the dogs, along with "doggie bags" to clean up!! Seems most people have done just that. The area is convenient and well lit. Very important!!! Rooms are very clean!! Nice refrigerator, microwave, coffee maker. Great bed with lots of pillows!! IMPORTANT!!!!! Bathroom clean and nice dispenser for shampoo, soap, and conditioner. Nice idea!! Breakfast was amazing!! As nice a breakfast we have seen at any hotel!! Scrambled eggs, grits, sausage, biscuits and gravy, pancakes, cereal, fruit and yogurt!!! Great coffee, and assortment of juices. WONDERFUL!! Rarely do you find such a nice breakfast!! All kinds of condiments to enhance whatever you choose. Very nice dining area!! Lots of tables and booths. Just all around, one of the nicest breakfasts we have had while traveling, and we have been to quite a few!! Great job Best Western!!!!! The staff was very friendly and helpful. Kudos to management! We will definitely return!

    4
    « Very engaged staff. Anxious to please. »

    Well appointed and clean rooms. Very comfortable, and the feather bed on top of the mattress was a nice treat. Great breakfast. Only complaint was the lack of convenient electric outlets in the room. While traveling I need to charge my phone, tablet, computer, and camera. Next time I'll pack a plug bar. Would also love to see the breakfast get rid of plastic plates and utensils. Would have been 5 stars with those two items. All in all, I would stay there again.

    5
    « All-Inclusive, Clean, Great Location »

    We spent 1 night at the Best Western. Our Front Desk agent was Sherrie and she was absolutely fabulous. She took her time during the check-in process, had a friendly demeanor and proactively offered to have an employee each out to assist with a wedding block of rooms for our upcoming wedding in October. Cross-communication within the hotel proved to be true because the Sales contact called me the very next day to set up details. Granted, she caught me while driving 1000 miles to my next destination so I couldn't talk at the time but I was impressed by their attention to detail and prompt replies. The room itself was nothing fancy - it was exactly what we paid for and requested: king bed, fridge, tv, shower, sofa. We didn't need anything more for our 1 night stay but I would presume if you're seeking "luxury" a person would know this hotel is intended for laid back, easy travel. The breakfast buffet was fantastic with plenty of seating, appreciated the breakfast-to-go and early-bird coffee availability, lots of brochures about the area, very clean and well maintained fitness center & restrooms, fun communal area for socializing by the pool, etc. Very impressed. Will recommend to those who are seeking a more affordable option during peak season.

    5
    « Very helpful and nice staff »

    I stayed at the Best Western in Banner Elk, NC during a business trip. The staff was very helpful and everyone was so nice. The lady staffing the breakfast dining room was outstanding and very sweet. The hotel was very clean and well appointed with lots of environmentally sustainable features, which is a plus for me when I travel. They should apply for NC GreenTravel recognition as a "green" hotel.

    5
    « Great Hotel »

    Up on arrival I was greeted right away. Staff was very nice. Explained about some minor construction going on in the "drive-in" area - but there was very little noise. Was very impressed with my room - very clean - clean smelling - bed was awesome. Coffee, fridge, DVD player, etc.. Everything that was needed for a few days stay. Highly recommend this hotel. Beautiful view of mountains.

    5
    « Outstanding Staff »

    The staff of Best Western Banner Elk went above and beyond to make our stay comfortable and enjoyable. The location is also very convenient to area attractions, hiking trails and several surrounding points of interest.

    3
    « There aren't many options in the area »

    There really aren't many options in Banner Elk other than B&B's, so I chose the BW. The motel always seems to be in flux. They are always working on the exterior walkways (they are tile and severe freeze/thaw environment and that's a bad idea), always working on the portico and the bar and restaurant is always changing or closed. The motel in general is pretty dated. The staff was pleasant and the wifi worked well.

    5
    « sunny cheerful friendly hotel »

    I chose this hotel on line for it's proximity to the ski mountains. It was only one mile from sugar mountain and so close to the cute little town. The room was tidy and well decorated and looked out on a cute courtyard with a pool and nice landscaping. Lobby was scottish themed with a cozy fireplace and leather couches. Coffee station and afternoon popcorn was a nice touch.

    4
    « Banner Elk »

    Very friendly staff, room was very clean and exceeded our expectations. Breakfast was free and had several items to choose from. Lodge is very close to everything. Sugar Mountain is practically across the way. Banner Elk Cafe and Bayou Restaurant are very good and affordable.

  • 4
    « Really good option !! »

    Good location, close to many different restaurants and attractions. Front desk service really nice and spent few minutes indicating the best places to go and eat. Really nice, clean, big and confort room. It´s pet friendly and has a big yard for them to walk. I just wont give it 5 starts because as a vegetarian, the breakfast didnt have any option for me. It was basically sausage, bacon, eggs, hamburguer and coffe. Dint see any yougurt, fruits, juice, cereal etc.

    4
    « Great location to ski sugar mountain »

    Only a few minute drive down the way to ski Sugar Mountain and plenty of in-town dining choices. The hotel offered a one-bedroom with a pullout sleeper, 2 bathrooms and a jaccuzzi tub. It was large and clean, but could use some updating. Staff was great.

    2
    « Dead bed and noisy stairs »

    the mattress is not even good for my dog to sleep on and the room by the stairs is so noisy as people run up and down it all night and the door seal needs to be replaced the cold air gets in because this is a out side door

    5
    « Outstanding Value & Great Staff »

    My wife and I booked a king room for two days of skiing at Sugar Mountain during our escape to Western NC. We chose the Best Western based on other positive reviews on Trip Advisor, price, and proximity to Sugar Mountain. First of all, this hotel participates in Sugar's Winter Value Program, which is a very good deal if you're a skier: Unlimited lift tickets and rentals for each day skiing, and the lodging all in one shot. However, it isn't something I found a way to book online so you have to call if you want to take advantage of the deal. It was when I made the call that I experienced the great customer service from the hotel staff. My initial attempt to book the package was very difficult to complete, as the hotel was in the middle of a serious winter snow/ice storm and the lobby was jammed with other patrons, swamping all of the staff that evening. However, they made their absolute best effort to finish the booking process and provide the one-on-one focus and attention that our booking required. I was contacted the next day by one of the senior staff to confirm that we had booked exactly we wanted and to make sure that we were satisfied with everything thus far. As our arrival date approached, we needed to add an extra night to our stay, and, while it was too late to modify our package deal, we had no issue keeping the same room at the best possible rate. Check-In was completely smooth. A small welcome goodie bag for my wife and I was prepared by the staff with our lift tickets, local directions, and a couple snacks. Desk staff was courteous and attentive, and we had our keys and were in our room in only a couple of minutes. Our second floor king room was clean and also quiet, despite being next to the mechanical room and breezeway to the stairs. Approximately 30 minutes after we checked in, the front desk called the room to make sure we were satisfied with the room. The breakfast was more of the standard country fare, with biscuits, gravy, sausage, eggs, etc., and your typical cereals, toasts, and bagels. It was all pretty tasty and a good fill-up before hitting the slopes. Unlike many other hotels, the breakfast is in an actual dining room, with plenty of space to accommodate every party of every size. Like the rest of the facility everything was clean and well attended-to, with staff on site to make sure all the breakfast items were available and the tables were clean. It was a nicer breakfast experience than other more expensive hotels I've stayed at. While we stayed there, a small winter storm hit, which was exactly what I was hoping for since we were there to ski. The hotel had the parking lot plowed before breakfast and kept it clear throughout the day. Staff also salted and shoveled the walkways such that they were always free of snow or ice. Location-wise, the hotel is perhaps 3~4 minutes from the Sugar Mountain base and a couple minutes from the main drag through Banner Elk, which is very convenient. The staff really does make the effort to make sure you're satisfied with everything during your stay, and that's a lot more than I can say for many other more expensive hotels. It was a very good experience and my wife and I were very happy with our stay here. We will most certainly plan on staying here again for our next visit to the area.

    5
    « Ski Trip »

    My family and I had a wonderful stay at this Best Western hotel. They have pet friendly rooms and it was one of the reasons we chose this hotel and was pleasantly surprise that the rooms were very clean and the pet area was nice and close to pet friendly rooms.

    5
    « Great Affordable Place to Stay »

    Such a great place to stay when coming to Sugar Mountain to ski or tube. The hotel is just a short drive away nestled in the valley with shops, restaurants and grocery stores. We were very impressed by how clean and quiet this hotel was. We have two smaller children and are very picky about where we stay but this hotel was an excellent choice. The room was very comfortable with everything you would need for a stay away from home. The free breakfast was ok but not too many choices but everything we did have was really good, hot and fresh.

    2
    « Not to peaceful »

    I chose this hotel simply because it was the only hotel for a weekend getaway for my fiancé and I. The rooms were clean and tidy when we arrived and the staff was very nice. Unfortunately, the walls were very thin and I could hear all of my obnoxious neighbors during the night yelling and making drunk animal noises with their friends. I could also hear every person who walked past my room and their conversations. I hate that I have to be so negative as it is really more of a structural hotel problem than the staff or room room cleanliness.

    5
    « Great Stay! »

    Couldn't have asked for a better trip. The front office staff was great, very accommodating. Ended up arriving a few hours earlier than our check-in time, but they already had the room ready and insisted we check in to get out of the snow. Super comfortable beds and pillows as well! Also couldn't be in a more convenient location. Just minutes from everything in town. All-in-all, I can't wait to go back, and won't be staying anywhere else but here.

    3
    « Conveniently close to the ski area »

    Just 5 mins drive from Sugar Mountain. Average BW style. All rooms are motel type (outdoor facing), but actually that is quite convenient as you can park close to your room (especially handy with ski equipment). They serve hot breakfast, but don't expect too much of it (mainly scrambled eggs, hot buns and meat). They don't have waffle makers like most other BW's do. We had a room with two double beds, but actually these are pretty narrow for two (even adult and kid is s bit tight). We stayed with three, which was ok, but wouldn't stay in this room type with four.

    4
    « Wonderful surprise close to Sugar Ski Resort! »

    I have a picky bunch traveling with me and they are hard to please. Pre-teens can be surprisingly critical of accommodations especially when they have been to some pretty swanky places. I am please to give this Best Western in Banner Elk an great review as it not only passed my lodging need but exceeded the families expectations. Quite, Clean, Conveniently located and friendly.. The room was clean and fresh, the remote was in a bag that indicated it had been sanitized, the beds were nice, big flat screen, loads of channels and the Winter Value Package that included lift tickets, rentals, tubing, ice skating and more were perfect! Thanks Ms Maness!

  • 4
    « Warm, comfy lodge »

    Great place to warm up and settle in after a day in the cold. Great lodge atmosphere. The front desk staff was very friendly and accommodating. The room was warm and clean and we had ample space for ourselves, our daughter and our dog.

    4
    « Clean,comfortable, good location »

    We stayed over President's Day weekend. Check in was easy, rooms were clean and comfortable. I wish the beds would have been queens vs full. Exterior walls are thin and we were woken several times by people talking as they walked outside and drug suitcases. Breakfast was hot and decent selection. There wasn't a variety each day so by the third day I probably would have wanted to eat elsewhere. Staff very nice. Bring money to tip them. The front desk staff were very friendly and when we needed to check out a day early they made this process easy even though we booked through Travelocity. I forgot a couple of things at the hotel so after our ski day we returned and they had these items waiting for me it was over and beyond what was expected. Would definitely stay here again, not on a holiday weekend though as Sugar Mountain has a hard time accommodating so many people. The hotel was very close to Sugar Mountain which was great. We ate dinner at Painted Fish Cafe and loved it.

    5
    « Good night's rest afters skiing all day »

    Very satisfied with our stay and will return. Rooms were clean and well prepared. The featherbed was very comfortable. The breakfast was well prepared and the staff member responsible for preparing it took personal interest in how well it was done. She personalized her relationslhip with us by insuring that we were pleased with the meal and engaged in appropriate small talk which again showed she was more than an employee.

    4
    « Good Hotel »

    Clean room with a very comfortable bed, nice amenities including plenty of towels. Covered walking areas for ice and snow protection, restaurants nearby, good location for skiing Sugar Mountain which is just a few minutes away.

    3
    « Ski Package »

    Do not buy a ski package cause if the weather is not good and you can't ski you do NOT get any refund or offer to change your dates of travel. We called before we left to go on the trip and asked if we could change our dates and were told the manager would have to call us back. She did, but she was going to have to call Sugar Mountain to check to see if they would change the dates of our trip. But?.said it would be the day we would be traveling before she would know anything. That didn't work for us. If you go, pay as you go. Hotel room separate from skiing. Hotel was ok and breakfast was good. Just didn't feel like they wanted to work with us on coming in a different week. Sorry but we will not be back.

    5
    « Wonderful front desk staff! »

    This place isn't the Ritz but it's a decent clean hotel with a comfortable bed and a good price. The front desk provided us exemplary service the entire stay and beyond. My son forgot his retainer and I had to go back 6 hrs after we had already checked out. They not only had the retainer safe and sound, which was a miracle because it was a clear retainer, but offered me snacks and hot tea and coffee. Very nice, welcoming staff.

    5
    « Greatest staff ever!!! »

    We turned a one night stay to a three night stay due to a snow storm. Being from coastal Georgia, this was an anxious time for me. The staff was great. They worked with us on extending our stay, despite have a full hotel. They were great working with our entire group. Their housekeeping staff found things left in our rooms when we checked out and showed professionalism and concern for their guests as we retrieved items left by our friends who headed home before us. The staff made the trip a fun time rather than a weekend filled with anxiety. Thank you!!!

    3
    « So-so Accomodations »

    This place did not have elevators, so we had to tote everything up a flight of stairs. All rooms were outside rooms, not indoor. Not something we expected especially in 20 degree weather. The beds had huge lumps in the middle of them due to the mattress pads I guess. The light above the sink flickered so much, it would send you on a psychedelic trip after a while. Breakfast was fine. Checkout was easy.

    3
    « OVER CHARGING »

    They will tell you one price and bill you another, much higher. I would not recommend Best Western to my worst enemy let alone a friend. Telling the truth is not something they do. House keeping was ok, they don't do what you ask on there information cards.

    4
    « Great value and nice people »

    This is our favorite place to stay when we travel to the area for snow skiing. Clean room, nice workout room, very tasty hot breakfast, and very friendly front desk staff. Convenient location to either Sugar or Beech mountain resorts. We stayed there twice last winter and are going again next week.

  • 5
    « Great birthday trip! »

    We prayed for snow and as we pulled into the parking lot, it was snowing! Shannon and Caren were such a pleasure to work with in trying to plan for our family vacation! My daughter turned 13 during our stay and everyone was so kind. The restaurant staff were always so friendly and accommodating! Mary was such a joy on our last morning there. The housekeeping staff was fantastic and always cleaned our room spotless! We were quite messy and they always folded our personal blankets and placed our child's stuffed animals so cute on the bed. Great experience!!

    5
    « Despite no snow, excellent experience »

    We wanted to go up for a ski trip and to see snow, but the weather just didn't work out. The hotel staff was great and very knowledgeable of the area. They showed us quite a few places where we could go and do stuff with kids. All the staff restaurant recommendations were spot on!

    4
    « As always, one of my favorite pet friendly hotels »

    This is one of my perennial favorite hotels when traveling with my dog. As always, it was a MOST enjoyable experience. The quality of the hotel service and the quality of the breakfast items stand out. I would not consider anyplace else in the area when traveling with my dog. I would rate this hotel higher, but the weekend rates were in effect. It is high season for this hotel right now. The weekday rates are usually MUCH lower.

    5
    « Another Great Experience at Best Western, Banner Elk »

    This is our second visit to your BW location in Banner Elk. No surprises. The staff was very accomodating and worked with me when I needed to change reservation dates and give us adjoining rooms. The rate I was charged for the room was very reasonable, and when you factor in the complimentary full breakfast, it really is a great value. We will be back same time frame next year.

    3
    « Adequate hotel, nice staff »

    The king size bed was very comfortable and welcoming. Better than most other pricy hotels. Everything else in the room was adequate yet dated. The staff are friendly and helpful. The breakfast did not include a waffle maker.... Only microwave pancakes. No thanks.

    4
    « Very Good for the money »

    We have stayed here three times now and will probably return. Good value, Good location to everything in that area. Friendly service and clean. The only negative is that we checked in on a Thursday and wanted to stay Friday but they were all booked up.

    4
    « A fine Best Western hotel »

    The staff is wonderful here, very helpful and nice. Really good fitness center, free popcorn and coffee at night in the main building. The room amenities are fine, though a bit outdated. Love the beds, however, very comfy. I always stay here when working in this area.

    5
    « Bring your inner Scotsman! »

    Delightful hotel with outstanding staff, all the usual excellent amenities, lovely breakfast lady, and a cozy lobby with a historical treasure-trove for kilt-lovers. If you've a wee bit o' Scotch in your blood and want to know which plaid belongs to which clan - spend some time perusing the handsomely-framed kilts & crests adorning the lobby walls - very interesting! Also, they have feather beds! (Not in the lobby).

    5
    « Great visit! »

    This was a great experience for our first stay at a Best Western! Everyone went out of their way to help make our stay a good one. Breakfast was great and the lady hosting the area went above and beyond to make sure we had what we needed. Front office called after we were in our room to see if we needed anything.

    3
    « Over priced and not very convenient to Boone »

    We are rewards club members. Upon check in, staff made my wife fill out all sorts of paper work concerning pets, smoking, etc. We never were treated as rewards members at all. Room cards did not work. Took them back and was accused of some how wiping the cards. We wanted a suite, but were given 2 double beds in a rather small room. Tried to up grade and was told that was the best they could do. In terms of price, this BW is higher than comparable BWs in size. Should have gotten more for the money. Even though the hotel is less than 15 miles from Boone, it is not a "short" drive. 2 lane highway navigates several mountain slopes making fast progress difficult. The reality is that this hotel would be annoying if you were doing business specifically in Boone. Besides the cramped room, the shower stall had stucco above it that appeared to be developing black mold. Internet, parking, and TV selections were all very good. Breakfast was really good. Large breakfast room with more choices than typical BW. Female attendant was super friendly and helpful. Enjoyed the breakfast very much. It was the best part of the stay. If we ever go back to Boone, we would definitely stay in Boone proper and avoid going out in search of a BW despite our rewards membership. This was an average stay at best with a higher than average price tag. Rooms were clean but in need of some up dates. Exterior landscaping needs some help as well.

  • 4
    « The staff Is superior! »

    All ground floor rooms here with a sitting area in the center of the complex. The thing to watch is the double bedded rooms are double bed sized. They are soft and comfy just small feeling. Breakfast was hot fresh cooked with real scrambled eggs, sausage, grits, and gravy. But the extras you might expect like waffles or pacakaged oatmeal were not available. But I can say the staff was very proactive, considerate, and watched for ways to serve their guests. We would stay again. The rooms were clean looking and clean smelling.

    5
    « Family Weekend »

    We have stayed at Best Western in Banner Elk for the last two years during Appalachian's Family Weekend. Very clean and rates are more reasonable than most other hotels in the area. Definitely recommend it.

    4
    « Very nice place to stay. »

    We stayed at the Best Western Mountain Lodge at Banner Elk this past weekend (Halloween weekend). It's older, but it is very well maintained, and our room was very clean. The staff is friendly, professional and accommodating. We will definitely be staying there again, and we will recommend it to anyone who plans to stay in the area.

    4
    « A good place to stay for the money! »

    The staff was friendly, especially the server at breakfast! She made you feel like you were eating with family instead of a motel restaurant. 3/4 of the rooms weren't available due to a large party that had checked out earlier in the day. This was my only complaint. Will stay there again if in the area.

    3
    « Short stay »

    My husband and I stayed at this hotel because it was close to activities we had planned. The clerks at check-in and check-out were very friendly and helpful. The room; however, did not meet with the price charged. The mini-frig froze everything we put in it, and the shower hardly had any water pressure. The rooms need to be updated. All in all our stay was okay. It was quiet.

    5
    « Fantastic Hotel AND Pet Friendly »

    This was one of our best pet friendly hotels that we have found and in a very nice resort area. First, the front desk staff could not have been nicer. This hotel was like a ski lodge, with the lobby area large and comfortable with a beautiful, inviting fireplace which was lit. There were comfortable chairs all around so you could hang out in the lobby. The room was one of our best we have had, two large comfortable beds, plenty of room, a flat screen tv, plenty of towels and very, very clean. I could not believe all this and they welcomed my yellow lab Cody. I highly recommend this hotel and will definitely stay there again on any future visits.

    5
    « Great Place »

    Traveling with 2 of our Grandchildren. We really felt welcome here. Our room was clean and well stocked. Needed an extra bath cloth and they bought that to our room. Beds are very soft. They only have double beds, but hey, queens and kings use not to exist. We slept fine. Staff was very friendly and helpful. They have a breakfast bar and a very friendly lady working that as well. Would recommend this Hotel any time. Great job done by all.

    4
    « Fall Mountain Trip »

    Went to the Blue Ridge mountains for a Fall color viewing trip. Found this place on line and booked for a long weekend. The rooms were a little small, but clean. The staff were very helpful and courteous and the location was beautiful.

    4
    « Nice budget option, beautiful location »

    My wife and I stayed in this edition of the Best Western on a long weekend trip to the Banner Elk/Boone area. It's an enjoyable budget motel with everything you'd expect from the price range. The lobby area is charming with interesting displays highlighting the region's Scottish heritage. The staff were friendly and helpful during check in as well. Our room was comfortable if a little noisy. If you're sensitive to neighbor noise I'd recommend asking for a room on the end of the building. The walls were a little thin at times during our stay but we accept that when you're living within a couple hundred square feet from hundreds of other people you have to be realistic and understanding. I would wholeheartedly recommend this hotel to anyone visiting the area. The price can't be beat considering it's in a popular resort area.

    3
    « Holden »

    There are not a lot of choices for Hotel stays in Banner elk but it is nice. It's a little dated but the staff try real hard to make you feel at home. They are very helpful and make the stay worth wild.

  • 4
    « Great location »

    Stayed the weekend of the Woolley Worm festival so the hotel was sold out. The lobby is beautiful, beds comfortable, staff friendly and location is perfect. Hotel has been updated but the walls are Very thin. We were awakened by screaming, crying kids at 6 am both mornings. The air/heater is very loud since it is an older floor model under the window. I would still recommend the hotel.

    5
    « NICE SURPRISE »

    Usually we can't get into this hotel, as it's booked or priced higher than our budget. Booking early was the key. We were pleasantly surprised to find such great amenities here such as a pool, tiki bar area, grills, picnic tables, HOT popcorn machine & gourmet coffee in the lobby and a great fireplace-lounge area by the lobby. Our new favorite Banner Elk hotel !! GREAT staff

    5
    « Best Value For So Many Reasons! »

    Best Western in Banner Elk is, by far, the best option around. Breakfast is enormous and is included in the price of your stay. They have pet friendly rooms for only $10 more per night, complimentary popcorn and coffee all day long, free wifi, and it is less than 2 miles from Banner Elk, making it very walk-able. There is a great Mexican restaurant (Puerto Nuevo) nearby an several other food options. Two grocery stores relatively close...I could go on and on.

    4
    « Just what we were looking for »

    Quick weekend trip to see the leaves changing. This hotel was perfect, comfy, cozy, and in the middle of the Boone, Banner Elk attractions. Between grandfather mountain and the ghost train of Tweetsie this hotel gave us the rest we needed to keep on adventuring!

    5
    « Grown up get away »

    Best Western Mountain Lodge is beautiful. The rooms are spacious and beautifully decorated. The beds will give you a great nights sleep. The staff is friendly and quick to answer any questions. The breakfast is tasty and the server is friendly and makes sure you know what is available and where to find everything. You can't find a better place to stay.

    4
    « Great Stay »

    A real nice place to stay, and beautiful view out our window. The room was comfortable and clean. The ladies at the front desk were very helpful and professional. I really enjoyed the lounge with the burning fireplace. The morning breakfast was really great. Hot grits with biscuits and gravy were a plus. The lady who worked the dining room was very nice, and was always checking on people. She was absolutely wonderful and greeted everyone with a smile. I would recommend this place to anyone staying in the area. I will definitely be back next year.

    4
    « No Complaints! »

    Nice hotel in a great location! The feather bed was very comfortable. Breakfast was hot with a nice selection. WiFi worked well. Staff took the time to recommend eating establishment. No complaints at all.

    3
    « Not worth the money.. and this a MOTEL, not a hotel »

    We stayed at this location for 1 night in September 2015. it was not worth the price. We got a 1st floor room with 2 double beds, and they were TINY. My husband and I had to sleep in seperate beds because there was no room for 2 people to fit in the bed. The bathrooms are very outdated. The only thing that was good about our stay was the hot breakfast. They had great biscuits and gravy.

    5
    « Loved my stay, front desk staff was so helpful »

    A lack of planning on my part led to me having a very bad day. We was displaced from my vacation home for several days and I stayed at the mountain lodge and it absolutely turned my mood around. The room was great but I really have to commend the front desk staff. Every issue we were having (not related to our stay) the lady at the desk was either able to make a call and help me out or she could point us in the right direction. It rained our entire stay but the lady there had so many suggestions on things we could do in spite of the bad weather. I've been vacationing here for years and had no clue all the different things to do. I'm not good with names, im fairly certain it started with a C or a K. Much needed R&R.

    4
    « Enjoyed the Stay »

    The staff was friendly and courteous. After checking in we asked what the pool hours were, to be told it had closed for the season. That's what we get for assuming a ?heated? pool would be open later in the year! The rain made for a slippery walkway around the pathways as they were tile, so you really had to watch your step. The attendant at the breakfast area was very welcoming and friendly and the breakfast was tasty and sufficient.

  • 5
    « Great housing option in Banner Elk »

    Granted there are not a lot of name brand hotels in Banner Elk, mainly "Mom & Pop" options or you can rent a home/condo to stay in. I looked for hours at options while planning our trip, thinking we would prefer anything to the Best Western. During peak times, it is hard to find somewhere that is reasonably priced, so I conceded and booked the Best Western. To say I was plesantly surprised is an understatement. All of the staff was exceptionally friendly and helpful. The General Manager, Shannon volunterally offered to book dinner reservations for us and made other recommendations for dining options during our stay. The complimentary, hot breakfast bar was much better than many we have had in other hotels . Cant say much for the eggs, but the grits, sausage and other options were a good quality. Nice variety too, with cereal, yogurt, breads and pancakes. The only room available was a pet friendly room, but the staff made sure there were no hairs left over from pets. Quality of bedding and towels were what I normally see in much more expensive hotels. The decor could use a little updating as the chair was looking tired and worn, but that is my only complaint. My doubts are gone and I would not hesitate to stay at a Best Western again, especially when we are in Banner Elk.

    5
    « Highest recommendation »

    The entire staff and employees made this location a most pleasant visit. The property is clean and well maintained and professionally operated. It is centrally locate and easily accessed with multiple dining and recreational areas. The Best Western at Banner Elk, NC gets my highest recommendations.

    5
    « Best Hotel I Visited in the Area »

    The sevice was excellent. Even had a welcome bag for my dog. The rooms were well equipped, immaculate, and contained amenities you expect to find in much more expensive hotels. The entire staff was extremely courteous and helpful. The complimentary breakfast was excellent and the server made you feel very welcome. A totally enjoyable experience.

 

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·Da: nord Prendi l'autostrada 421 direzione nord verso Boone, gira a sinistra sull'autostrada 105 direzione sud, prosegui per 27 chilometri circa verso l'autostrada 184, svolta a destra sull'autostrada 184, prosegui per due chilometri circa, troverai il BEST WESTERN Mountain Lodge at Banner Elk sulla destra. ·Da: sud. Prendi l'autostrada 221 direzione nord verso l'autostrada 105 direzione nord, prosegui per 6 chilometri circa verso l'autostrada 184, prosegui per due chilometri circa, troverai il BEST WESTERN Mountain Lodge at Banner Elk sulla destra. Da: est. Prendi l'autostrada 421 direzione nord verso Boone, gira a sinistra sull'autostrada 105 direzione sud, prosegui per 27 chilometri circ...

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