BEST WESTERN PREMIER La Grande Hotel,  Bandung

4.0/5  - basé sur 117 notations.
Jln. Merdeka No. 25 - 29, 40117, Bandung, Indonesia - visualizzare mappa
+62 2242690555 +62 3199043111

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Caffetteria-ristorante
    Caffetteria-ristorante
  • Servizio massaggi
    Servizio massaggi
  • Sicuro
    Sicuro
  • Terme
    Terme
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Situato nel cuore della città, il BEST WESTERN PREMIER La Grande Hotel si trova a pochi minuti dal distretto commerciale del centro e dai più famosi negozi e ristoranti di Bandung. Questo raffinato hotel di categoria Premier offre un ottimo servizio clienti e una struttura all'avanguardia dotata di tutti i confort. Dispone di 193 camere e suite spaziose, otto sale meeting, un business center, sala executive, ristorante, bar, idromassaggio, palestra, una piscina riscaldata e un piccolo anfiteatro. Il BEST WESTERN PREMIER La Grande Hotel offre l'autentica e calorosa ospitalità indonesiana ed è il luogo ideale in cui soggiornare durante il tuo prossimo viaggio a Bandung.

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BEST WESTERN PREMIER La Grande Hotel,Bandung
  • 4
    « Strategic Location, Inconvenient Parking »

    It was my first time staying in Best Western. The room is very spacious and comfortable, I have no complain of it. Breakfast is really good with various choices of foods. The location is strategic to the foods. The only thing that I am not satisfied with is with the parking. Once you park your car in their basement parking lot, it is confusing which lift you should take to the hotel - there is an absence of the signage in the basement parking. I ended up taking the apartment lift and I had to walk to reach the hotel's lobby - it is not convenient.

    4
    « Good value. »

    Stayed for a night, with an extra bed. Pros: 1. Good Location 2. Breakfast food taste 8/10 3. Warm pool water (pool is small tho) 4. Good Toileteries (provide comb & sewing kit too) 5. KFC is in same building, foodstalls is beside hotel, and 2 malls are in front & behind hotel. 6. Convenient store located in next building 7. Wifi is okay To be improved: 1. Bad Room lighting, making the room look smaller and crowded. 2. Lobby is very small so will be packed if few guests come at same time, especially on weekend. 3. Fresh milk has a weird flavour.

    2
    « New Hotel but not so "new" »

    It was new hotel in Bandung, It is located just right in front of Bandung Indah Plaza. The room' light was too dark, and the food was so-so, but their service was very good. Their witers also so friendly. Next to the hotel is factory outlet, if you looking for a hotel that have easy access this hotel should include in your list

    4
    « a week at BW Premier La Grande »

    BW Premier La Grande has a very good position in the heart of Bandung city where the hotel is between 2 very famous spots (BIP & BEC). The hotel is still new so in some areas the staff attitude need to be enhanced.

    5
    « Big Room, Good Location »

    We stayed in Best Western Premier La Grande hotel Bandung last weekend. We booked a deluxe room and got number 1715. The room was spacious (probably around 32sqm), bathroom was also big with only shower. It has an indoor swimming pool, not long enough if you want to swim along, but okay if you just want to exercise. They have various selection of breakfast, the taste was ok. The hotel is right opposite Bandung Indah Plaza, so we can find other restaurants if we need to eat something. Even KFC is just at the same building of the hotel.

    4
    « Well Located Hotel In Bandung »

    Besides its excellent location, the hotel has a grand façade, comfortable rooms with all facilities, good breakfast and ever helpful and courteous staff. It was a pleasant surprise to find this international standard hotel in Bandung.

    4
    « NICE !! »

    Good location, nice indoor swimming pool. Friendly crew at the pool bar. Price are good !! Clean !! View : hoping better than this. Check in process, fast ! Free Valet Service. Pool bar beverages price are good also. Thanks BW Hotel !!

    3
    « Good hotel with terrible parking and elevators »

    Pros Location is central Breakfast is good but it could've been better along with best western name on it Clean and comfy room Heated pool New building Cons Terrible parking! Very limited, small space between cars, badly designed Terrible lifts/elevator, only two for 26 floors! Towels are big and fluffy but also lots of stains.. Eewww

    3
    « Convenient Location »

    The hotel is located next to two shopping malls, and surrounded by many eateries. It's very easy to entertain yourself if you do not feel like getting stuck in weekend Bandung traffic. It is pretty close to the Jalan Riau area, one of factory outlet centers in Bandung. The rooms are well appointed and comfortable. One unique thing of this hotel, they posted signs on power outlets to let guests know which outlets will remain active when power to the rest of the room is turned off (when key card is removed from the power slot by the door). This is very useful when you want to charge your electronic devices while you leave the room to get breakfast, for instance. The hotel has some quirkiness, too. Because the structure was meant to be apartment towers with shopping areas, some facilities are oddly located. For example, the dining room/restaurant is located on the 3rd floor where the towers are connected by a bridge. The meeting rooms of the hotel occupy areas that were meant to be commercial spaces, so it's difficult to get from one place to another. The main lobby is tiny compared to the hundreds of rooms in the hotel tower, so at times it could be pretty crowded. Parking is a challenge due to the narrow spaces in the parking garage. A nice place to stay if you plan to shop and roam the factory outlets in the surrounding areas.

    4
    « Nice hotel in strategic location »

    I visit this hotel with my family for holiday. the room was big and comfortable with great wifi access. The breakfast was good with many choices. The pool was indoor outdoor pool on 4th floor with warm water so i can swim at night. The location was great just few steps from Bandung Indah Plaza, so you can easily find food and other. Unfortunately the lobby was so small so when i visited the hotel which in peak season, the lobby was so packed so i can't wait comfortably while waiting other to check out and i waiting for checked in. Otherwise it was a good experience.

  • 4
    « Good Location »

    It is a rather new hotel. The advantages... 1. New 2. Good location (at the heart of city) 3. Almost all the crews here at the reception, housekeeping, SPA, restaurant is very good with exception of 1 or 2 who seems very unhappy working there The areas for improvement: 1. The conference room. Aircond seems to have a mind of its own...switching on/off at free will 2. Room 1702 smells.....the odor emits from the toilet. Ended with us changing to another room. But the crews were very helpful in this aspect But overall a pleasant stay

    4
    « Nice hotel..the pool is small but warm water »

    Nice hotel. From bandung station, it only takes 5minutes by ojek. Located right infront of BIP. You can find many locals food nearby. The room is nice and the staff is very kind and nice. Really like the pool. Its warm albeit a small pool.

    5
    « Only few steps to BIP »

    Stay on this hotel in January 2016. Nice welcome drink provided when I checked in late noon time. Stay for 5 nights. Nice and delicious breakfast. Taking a break at pool bar, nice and cozy for relaxing. The room is giving a lot of space and clean too. Friendly bell boy and receptionist. Only need extra time using the lift as the hotel only provided few only. Clean bathroom too. The hotel also close to mall, factory outlet, the famous soes merdeka.

    3
    « At the center of city »

    This is a new hotel start in 2016. In front of BIP mall. Near to BEC mall. So it easy to get something to eat. Room is clean. Very narrow car park shared with an apartment. Internet is available with average speed.

    4
    « Hotel in good location »

    Booked 2 deluxe connecting rooms. But reception said there are no connecting rooms for deluxe although hotel info indicates there are. We downgrade to superior for connecting rooms with no refund. Tried to compensate for one free breakfast cos there are 5 of us but not agreeable with them. Besides the initial hiccups, the rest are good. Location is near airport abt 15 mins drive. Although lobby area is small, there is always a refreshing welcome drink each day and butter cookies. There is a mall opposite (Bandung Indah plaza) and another one behind the hotel. Food is just about everywhere around the hotel with KFC just below. Room size is spacious. Connecting superior rooms 29sq m with a king sized bed in one room and 2 super single beds in the other room. Good for big family. Enough space for an extra bed. The only setback is hot water in one room is not available after midnight. Air-con temperature can be controlled. WiFi in the rooms is good and stable. Breakfast is a good spread of local and western. Went for a spa treatment at the hotel spa but not that satisfying. Overall its a good stay.

    5
    « Best location hotel in bandung »

    The is at jalan merdeka bandung, and it is the center point of bandung. The hotel is small but service and facility is like big hotel, very nice, will deffinately return to this hotel. The staff is very nice and welcoming you with warm.

    4
    « Good hotel and good rooms »

    The room was in the top of Best Western standard. Big, comfortable, well mantained and cleaned. Continental breakfast was fine. The location and prices was ok. It is a good choise for a business trip in Bandung.

    5
    « Weekend Getaway »

    The lady at the front desk come back very quick when we told her that we are so tired and don't wanna wait for them to clean up the room that we requested. It is 2pm so we are not asking something hard. And we got the room that we want it. It is very comfy and nice.. Excellent job lady.. Thanks!

    5
    « Recommended for stay »

    I visited Bandung for 2 Days and 3 Nights stayed at Best Western Premier La Grande Hotel. This is recommended hotel at Centre of Bandung. The location in front of Bandung Indah Plaza mall, average rate from 800k-2000k, it also one building with KFC and Soes Merdeka as food merchandise store, and also most of all I love the indoor swimming pool with warm water ??

    4
    « Good hotel in central Bandung »

    We stayed in best western premier la grande bandung for a short getaway and it was a pleasant stay. The hotel has boutique feel and it is located at central part of Bandung city and near to many tourist and shopping attractions. It has elegant and simple design for both interior and exterior with a slight touch of european ascent. The room was clean and comfortable. It may not be the largest room in size but it has complete ammenities with everything we need in a hotel room. The hotel has small pool and it is heated which is perfect for cool weather in Bandung. The hotel is very compact in size from its lobby area, corridor, parking, and room size but no complaint for it. The food for breakfast was good. Many varieties and the supplies are always available. It also has fresh juice which is a plus. I recommens this hotel if you visit Bandung for holiday or business trip as it is located in strategic area and also perfect for family.

  • 5
    « New, clean and perfectly situated »

    I stayed for a business trip, the room is spacious and clean. Pool is small but partly indoor with a view over jalan merdeka. It is right in front of the Bandung Indah Plaza. Close access to malls, dago area and riau area. Also suitable for shopping travellers It has good breakfast variety. It has local, western and japanese. I had a good miso soup and the dining room is has a good view of jalan merdeka. The famous soes merdeka outlet is just at 2nd floor. Lobby is pretty small but it served warm delicious bandrek.

    4
    « Nice hotel with good location »

    Pro: - speedy check in (and also early check in) - good and central location - staff friendly and helpful. Cons: - lobby quite small, so when crowded, can be overwhelming - the breakfast was quite good with a lot of varieties, but also quite small. when we had our breakfast, we got no table, and the waiters were not helping.

    4
    « Excellent services for me. »

    Stay for 1 and half week. Their services begin bad when they forgot to pick up me from airport, but it my bad too as the plane was delayed from kul. so i take the taxi to hotel. Quite cheap. Receptionist welcomes me with welcome drinks. They say sorry for what happen and give some token which is fruit to me. Room is comfy, clean and spacious. Have a good view of shooping lot outside the hotel. But, the ventilation room in my bathroom making some noise, tell the front office but nothing much they do. During that time, intetnet connection is very bad. Need to call receptiont several times for troubleshooting. Breakfast,lunch and dinner are excellent. Food and gifts are easy to buy as there a lot of shop lot near the hotel.

    4
    « Fine Stay »

    I got a room at 8th floor, damn it's cool to see have a sky view. The location quite good, nearby mall and just takes couple minutes to go to Jalan Riau where FO are around. The hospitality is nice, the room is clean and comfortable. The bed is definitely brought me to have such a good dream. Breakfast? Too standard actually. I prefer having a cup of instant noodles ?? Unfortunately they have a limited space of vehicle park and capacity of elevator. They had so many floors but they're just have 2 elevator available in operations. It is suck when it came to breakfast time, both when you're about to go there or going back to your room.

    3
    « Nothing special »

    Parking access is narrow. The room is ok but we found ants on the desk.Breakfast was average and the front office people, including the person in charge, was not even looking at us during check-in nor check-out. Well, you just pay for the location

    4
    « Good place to stay »

    Very happy with the Best Western. Rooms are a good size, and the bed very comfortable. Good range of TV channels. Be prepared that the hot and cold water markings on the tap are not how you think. Turn tap towards blue for hot water. Rooms are clean. Buffet breakfast is good and the staff very friendly. Wireless works well. The finish in the bathroom leaves a little to be desired but generally fine. I like this hotel and will happily stay there again.

    4
    « Convenient comfort »

    The hotel room is exactly how it looks like on the Internet--clean, OK-sized, modern-- where you will get a good city view if you are on the high-floor. The supermarket is just across the street which provides easy access to shopping. Front receptionists such as Donni, Virgi, Dinar, and oops! -- one other very pleasant lady whose name I have forgotten -- are very friendly and helpful. The GM, Benedict, also makes you feel welcomed. The hotel is six months old, I was told. Internet folks who have stayed there before used to complain about the small lobby and the lack of toilet amenities. To me, the lobby size is less important than the warm services of the staff, the cleanliness and decor, etc. The hotel has improved on these: Chilled water/tea is served in the lobby for guests; guests are now provided with shower gel, lotion, toothbrush, razor, shampoo and conditioner, and a groom kit. The shower is less ideal, however, because hot/cold water is not dispensed based on the specific directions you turn the tap. You find various ways daily to do it ! The temperature of the tiny swimming pool on the 4th level is actually not hot, but lukewarm--so don't expect a "hot spring". The gym is practical with the basics, so don't expect some fancy machines. Overall, it is a comfortable place for a sojourn with the urban practicalities within reach. A really authentic and very reasonably priced Sundanese restaurant (Raja Sunda) is nearby by taxi.

    4
    « Definetely would come back »

    + Good Location, in front of 2 malls. + Spacious room, comfy bed, clean bedsheet. + Spacious bathroom, complete amenities & toilettries, have faucet to clean ourself before prayer. + Nice & polite staffs....very helpful, especially FO staff + Good breakfast, many choices but the quality of the fruits should have been better - Limited parking space

    4
    « New Property located in Good Location »

    My boyfriend and I stayed at this hotel for 3 nights. It is a new property and strategically located in central of Bandung. It was during Eid al Fitri when we were there, so it was quite busy at that hotel. The staff were friendly and professional on handling the check in process. We got a room at the 9th floor and the room was amazing. We booked for the lowest category room but it was modern, cozy and spacious! The view from the room was the city view. This hotel has gym & swimming pool facility, and also Executive lounge at 21st Fl. Unfortunately, it needed a special access to get there so we won't bother to get there even my boyfriend want to try to check it out. Location wise, it is really good. About 3 Km walk to Braga and 2 Km to Riau Factory outlet area. Across the hotel, there is a BIP Mall. So it is easy to find places to eat around that hotel. The breakfast food choices is vary from Indonesian to Western menu. We also had dinner at that hotel on a la carte menu. And the food was tasty and it was well presented. Pricewise was also reasonable. But the minuses of this hotel was during breakfast time, it took quite long to wait for the elevator. There were only 2 elevators and when it was busy, you could wait like almost 15 minutes only to wait. The parking area was also not so spacious. And if you come with a car, you cannot stayed too long in front of the lobby since it will cause a queue. Overall, we enjoyed our stay here and would recommend it as one of a good hotel choice in Bandung.

    3
    « Just Ok »

    Pro: 1. Great location at the heart of the city 2. Room is spacious, clean & comfortable 3. Breakfast lots of variety 4. Pool with warm water 5. Pool lounge at 4th floor is great but limited seat and only accessible untill 11pm. Cons: 1. The staff and service are very very slow in responding a request, it took me 30 minutes to wait for laundry staff to pick up dirty clothes. 2. Small lobby & with lots of guest, feel crowded. 3. Elevator took years to came. 4. Always chaos at breakfast, either the staff very slow or limited.

  • 4
    « Hotel with great location »

    The location is great, in the heart of down town. Room is clean and comfortable. However the lobby is quite small and the elevator for guest is limited. Take a time in the peak season to wait the elevator.

    3
    « good location »

    the food was great a lot of variety but the dining is too small so i feel crowd, the room was ok and it has a good location in the middle of shopping area so very accessible, but for the parking lot it was terrible, i almost hit the glass door near the elevator in the basement because of the small space and the ramp is horrifying you have to be very careful when you drive in the basement...

    3
    « A new hotel in the middle of Bandung »

    We stayed 1 night here in best western premier la grande during lebarang vacation which is also school holiday. The staff has impeccabale service, check in was a breeze, bellboy even mentioned that they provide small bath tub for babies which made my day cause I'm travelling with a baby n a toddler. The room was spacious, new n furnished elegantly. But that's where my satisfaction of this hotel stop. The parking lot was a joke, considering how much room this place has, and very small spaces so you need to be very careful parking your car. And the elevator only 2 elevator in a 21 level building can you imagine? And the chaos during breakfast was most appalling. The melon fruit I took has gone bad but they served those anyways. The swimming pool is only warm water n kids pool can not be called a true swimming pool. My husband is itching n scratching after a dip in the pool so I refrain my baby from swimming there. Okay best western, we gave you a try but we won't be coming back...

    3
    « Not a good choice for family with small children »

    Went on a 2 nights road trip to Bandung. First night stayed at Mercure Lembang, second night stayed here wishing I stayed in Mercure for 2 nights instead. The least favorable thing about this hotel is the parking space. We had wasted more than 30mins on a misunderstanding between the lobby security guard & the parking security guard. It is also very hard to navigate with narrow ramp & small capacity. The lobby is very small & easily crowded. The warm water pool is quite warm. But the size is quite small & located on the 4th floor, which is very windy. The gym is also quite small. The room itself is good.

    4
    « Strategic Place in Downtown of Bandung »

    It's a good place for people who like shopping. The hotel is in front of Bandung Indah Plaza and behind this hotel is Bandung Electronic City, nearby this hotel also have a lot of stores, all you have to do just walk around this area. This hotel also have a great view, I was stay in the high floor so I could see the landscape of Bandung. The room was nice as well as the breakfast. The food is tasty. The service was good but maybe because this hotel is still new, the staff is better to learn more the character of the customer, because at that time I was in hurry and the respond was very procedural and it takes time. But they were cooperative. The cons is the parking space is quite narrow and have to stamp the ticket everytime we went outside to get free parking, not automatically saved in the system. and the lobby is also small. But overall this hotel is a good choice.

    4
    « Homey, centralized, but needs food improvement »

    Just stayed at Best Western for the second time in a bit over a month. Stayed in the same room (corner 8th floor). Loved the room! But the food quality unfortunately have gone down. Less variety. On the first stay, my issue was parking - or lack of space to be precise. This time around, I just let the valet park the car - free of charge. You should safe time and do the same!

    4
    « Nice 4 star hotel and good location »

    The hotel is located in the heart of Bandung, Jl. Merdeka. Access to Factory outlet in jl.Riau within the distance. Hotel is surrounded by local restaurant. Room is big, deluxe type one, can fit 2 adult and 2 teenager. The hotel has good maintenance and cleanliness, all area still looks new and fresh. Negative point is, car parking space is limited which shared with the apartment building, and not managed well for hotel guest, for example we have to request manually the free parking during the stay in the hotel. Over all, this hotel has good points to me as frequent traveller.

    5
    « It's a good location and prime »

    Good Location, Price is reasonable and Have a Good Night Sleep. Easy access and further more the hot swimming pool....The bed is comfort, and staff are nice, this is a BEST experience to stay, and wish to come back again, oh Do not forget to sit at 21st Floor Executive Lounge....

    5
    « Great stay!!! »

    I stay from 2nd to 5th june and i can say that the hotel is great and the staff is friendly.. breakfast is great too lots of variety... Most of all i love the warm pool after a hectic day.. Great stay..

    4
    « It is really best, premier, and grande »

    I do agree with the many reviewers here who say that the nice rooms, good service, delicious breakfast, a heated swimming-pool, a strategic location and others are undeniably the apparent worthiness of this hotel. But when I first came to this hotel I was a bit confused about the rather long name - should it be called 'Best Western Premier' or 'La Grande Hotel'? What do you think? When I asked a hotel staff there, he explained that the name is actually La Grande while Best Western is in fact the name of the chain. Did I get it right? Later I also found out that this hotel is actually a condotel and this excites me because I have never stayed in a condotel. It also excites me to know the name Best Western 'Premier' shows this hotel ranks higher compared to the Best Western Hotel in Jakarta and Kuta. Conclusion: This condotel is best, premier, and grande!

  • 4
    « pleasant stay with good price »

    the room is nice, clean and big. The bed is very comfort to sleep and made me really lazy to wake up. the staffs are nice and friendly also responsive. the food is great especially the vegetarian indian food. no doubt the chef is very good.

    4
    « Pleasant stay »

    Rooms were of decent size and beds were really comfortable (that's important! haha). There were quite a good variety of food for breakfast and it was mostly delicious. There's a shopping centre just opposite the hotel so that's quite convenient. Staff were really friendly and helpful too.

    4
    « Good Value of Money »

    I stayed here with my family, we enjoyed the swimming pool because of warm water,size of room is enough,not too small. The hotel built in good location. Breakfast has quite many variety and has good taste. Good hospitality from all staffs,i think parking area is not big enough for high season. And for the improvement please check all amenities inside room whether is already complete or not.

    5
    « New hotel with a reasonable price .. »

    *The Good .. The hotel is new and the room smell new so everything is very clean and fresh. The staff was very friendly and the hotel management surprised us by giving a small wedding cake and accompanied by a formal letter. The bed is comfortable and bed linen and towels were very clean. Breakfast was a buffet style with a reasonable range of food types. The restaurant can be pretty packed during the weekend though. *The Bad ... The room we were staying in had a small shower space. There are only 2 lifts and they are very busy in the morning. Waiting for the lifts can be pretty long depending on how busy the hotel is at the time. The 2 levels carpark are pretty small so it can be a bit of a hassle to find a spot. The reception was somehow smelled sewerage.

    2
    « Not worthed for the price »

    I stayed for one night in this hotel. These are my review 1. Lobby. Small loby for 4 star hotel. Entrance to lobby very difficult if u bring ur own car. When u want to pick up ur family member at the lobby you should reverse ur car about 30M, no round entrance to lobby. Btw at the time i am arrived there is no dedicated bell boy, security help us out for luggage 2. Reception. Was good and ok 3. Room. Room was ok. (Deluxe king bed room) large room enough for kids to play inside room. Amenities are Ok. Room are new but a little smell on new carpet. 4. Pool. Water in swimming pool has to much chemical to keep the water clear so make an irritation to your eyes when you swim there. Not good for kids. In swimming pool it has small resto for drinks but the only problem is to many people working on this hotel take a break and smoke there. 5. Restaurant for breakfast. Star 3 out of 5. I don't know why people give e comment for full variety of food and etc. There are not to much option for food. Bad house keeping on the restaurant amenities such as plat, spoon, juice jar, etc. Bread and croissant without warmer machine. Butter with no ice.

    1
    « BAD RESTAURANT SERVICES & WORSE PARKING LOT »

    I stayed at this hotel for 3D/2N from May 18th to May 20th 2016. The hotel building stands together with an apartment. What a pitty that the parking lot of this hotel is very narrow and spaces are limited. I have a hard time to park my car and in my point of view, distance between 1 car to another is too tight so it's kinda risk for cars to be scratched. And there was no body on sight to supervise the area safety. Not even a CCTV too. I have no complaint for my room. I believe all rooms are in a good conditions. But we have to wait for more than 5 minutes for the elevator up/down. The hotel only has 2 elevator running. I hate to say about the food & beverage experiences. But I had a bad services for my 2 days breakfast in the restaurant which is located at the 3rd floor. On May 19th, I went for breakfast at 8:30 AM. When I got there, the restaurant was in a mess situation, too many people inside. The greeter only asked me from what room I was, yet I have to walked in and looked for the table myself. For that case, it doesn't matter for me coz I could understand that all the servers are very busy at the time. What a pitty there was nobody asked me what kind of drink did I want. I have to call the waiter to pour me a glass of water and a cup of coffee. And in order to refill, I have to do it myself by walking a quite distance to a server table which is close to the pantry/kitchen. I believe that is a staff area that guest is not allowed to come. I can tell that the buffet is variety, but egg station is bad enough. I remembered the chef's face by the time I ordered an omelet. I asked him whether the waiter will deliver it to my table or shall I go back to take it. He said I need to go back within 5 minutes. You know what ? I went back to the egg station after 5 minutes, and what I got was the chef busy with his cellphone and he has not made for me the omelet what I requested. I kinda pissed and he immediately made for me the omelet under my supervision. On May 20th, due to the bad experienced on day 1 so today at the second day I decided to had my breakfast earlier at 6:45 AM. This time I counted 8 or 9 server inside the restaurant with 1 female greeter. There was 2 beverage server in a black shirt, waiters/waitresses in a brown shirt, and 1 chef at the egg station. Well I finally understand their habit now, after I registered my room number with the greeter, I had to look my table on my own. I got my table easily, it was at the center area close to the buffet, close to the exit door, and hope it was easy for me to ask any services from those servers. But again I got a disappointment today. All the servers were walking around looked they were busy in fact they did not. I need to shout for asking my drinks again, of course a self service again for the refill, and today I had for 4 plates and 1 bowl which after meals nobody took it away for a clean up. Egg station today was better than the other day. I returned and got my omelet ready in time. There was a funny thing I got at around 7:30 AM. The greeter was playing with the light switch by turning it on and off for several times, which of course kinda annoying people inside that restaurant. Well time goes by I enjoyed my breakfast till the last meal I had is a plate of bread. It was 8 AM I guess, and the restaurant suddenly full within seconds. When I was having my bread and a cup of coffee suddenly a waiter with a black shirt came to me and ask me whether I was done or not. If I am done, he saids that I have to go out immediately. For God sake, this was my first time in my entire life staying at a hotel and having meals at a restaurant with someone told me to walk away while I am still having my meals. Honestly I really pissed with such kind of attitude. A server could drive someone away, wow ... I totally can not imagine how come does a hotel like Best Western could recruit people like that. He is not a manager or supervisor I believe coz he wears a shirt without tie, just a black color shirt with no nametag. I tried to send my complaint to the F&B Manager or Duty Manager at the time, yet they did not want to see me. One of the waitress only gave me a questionnaire to be filled, and until today nobody follow up me regarding to that matters. Yet of course they protect that guy who drives me away, I asked who is he, nobody answers my question. What a pitty. In the end of the story, if you want to enjoy the sky lounge at 21st floor you have to pay for IDR. 500,000.00 deposit or else you are not allowed. So funny & strange that we have to pay for a deposit to enjoy the lounge which we are able to pay for the drinks. For sure I did not recommend you guys to stay in this hotel. Thank you for reading my review. I hope you will not get the same experience like me.

    5
    « Good Location and Good Hotel »

    Overall is fantastic! Good location beside shopping mall and heater swimming pool! Good spread of breakfast too. Its a new hotel but theres a defect in the hotel room interior such as loose tiles on the floor. The TV in the room too small. But alot of channel to watch!

    4
    « Hotel in the middle of everything »

    This is my fourth time stay with family. Always love staying here for its location. We can get anything we need just by walking distance. Mall is across the street, foodstall is everywhere. Clean and cozy room. Kids love it when we got room with city hall view cause they can see planes flew across the window so often. Breakfast is delicious according on my taste. They served asian, european, as well as indonesian buffet. Menu is changing everyday. What we like most from this hotel is the warm water swimming pool. It is quite small but convenience. It has separated shallow area for kids. My kids looove it so much they wont get off. Too bad they not provide additional cloth hanger in the bath room, so the next day we gotta wear a wet swimwear. Beware of the bathroom doorstopper that attached on the floor in several room. Did not aware of it and accidentally tripped on that and hurt my feet.

    4
    « Nice hotel »

    Stayed here one nite with wife and mother in law while visiting relatives. The location of hotel is quite good just opposite of huge mall. The room was surprisingly big and clean. Staff was very helpful and nice. Breakfast was OK.

    4
    « Nice hotel in great location »

    It is a new property which is conveniently located. Rooms are nice and staff are friendly. It has got a nice restaurant which serves a good spread for breakfast. A good choice for business travellers.

  • 3
    « Great facilities... need people improvement »

    I went with my wife & daughter for a 3 days 2 nights getaway at Bandung. These are my review: 1. Access is wonderful. Right in front of the famous BIP mall. We arrived at sunday may 1st at 12.30 but somehow we have to wait quite long until 13.15. I understand that commonly hotel check in is at 14.00 but to be honest based on my experience, i never have to wait this long for a check in 2. The key provided were not set yet to be use for my floor. Thus i have to go back to the reception and complaint 3. Phone is there, but nobody to pick up. Shame on you BW 4. And when finally someone pick up my phone, i asked for an additional towel and wants to borrow for a sarung. I requested at 14.00 and they gave it at 17.00. Crazy huh! And they finally happend after i called them 3 times 5. The superior room is big and great. They gave me as what i have brief in traveloka. Top level, city view, near to the elevator. A sofa is available with selective tv channels and nice wifi. The only downgrade of the room is that our bathroom is stinky if the exhaust fan is shut down. So prepare to asked an extra key to make sure the electricity is always on while you're out 6. Parking area was awful. Is too small and not well informed that it supposed to be at B2 (no clear signage or info). Hotel staff also not informing about the guest parking mechanism (to ask for a chop for free parking) 7. The pool is one of the jewel of the hotel. Pool design is just okay, but the heater facility which makes the pool always warm, is simply the best. Kudos for BW. My daughter loves it so much 8. Buffet breakfast selection were also awesome. Love it so much. Lots of variety and taste is also great 9. Fitness center was nice. I got the chance to use their treadmill. Seems like a new version

    4
    « Great + need improvement »

    Date of visit: 28-Apr to 02-May While I draft this review, I am still enjoying my stay here. Check-in was quite a breeze and the staffs swiftly processed the check-in in an orderly and systematic manner. Room condition was superb for the fact that this is quite a new hotel in town; spacious, clean and very comfortable. I opted for a deluxe twin room. It was more than spacious for us to perform our prayer. Room service by far is great although it took a bit of time to wait for the maintainance to pop by to check on my 'i-thought-clogged' sink. But oh well, nothing wrong w waiting for a bit as I had called them up at about 11plus at night. First day bfast was good. Not much variety of dishes BUT food was tasty. They had this hot drinks corner that was unique and i loved it. Hotel not only served the norm hot tea/coffee but also served herbal drinks like Wedang Jahe, Bandrek and another herbal drink. The downside was, the restaurant lacked of staffs to assist guests during bfast - I strongly think hotel should work on this. Apart frm that, they should probably try to serve few other main dishes rather than one dish, variety or rice plus diff type of bacons. Thats for now and hope my stay will be smooth till my check-out. Loving Bandung as usual n no doubt, i'll stay in this hotel again for future trips and would recommend to others!

    5
    « Great Location »

    The hotel location was right in the city centre, Room was excellent & clean but a bit dark, more lights needed. Breakfast varieties was good. Parking spots were not so many. Overall it's a nice hotel.

    4
    « Best location »

    I stayed in this hotel for 3 nights. It was a really nice hotel with best location for everything. The famous Soes Merdeka was only the next door of the lobby.. ?? The room was good, the breakfast was great and the staffs were nice. But the wifi in my room was so bad, I couldn't use it. Can't wait to stay here with my family in the near future.

    4
    « Great hotel with friendly staff »

    We staying there for 5D4N. Upon arrival we served with welcome drink. The facilities of the hotel quite nice. The breakfast in the hotel mainly is beef but still got chicken sausage. There have lots of place to visit within walking distance. Example Braga street and The Sport Warehouse in the Braga Citymall. It take around 30 min walk from the hotel. Besides you can shopping around in few factories outlet which also within walking distance. About the lunch and dinner it was few restaurant located opposite the hotel which cheap and nice. It was good to stay in this hotel.

    4
    « best hotel in town. »

    i got everything in here. best place to stay and relax. the location in the middle of Bandung city very close to everywhere such as shopping center, many restaurant, electronic center. recomended place to stay whenever you visit Bandung.

    4
    « Nice hotel, good location, small parking lot »

    Stayed for a night. Wifi was good, room felt comfortable. Located right in front of Bandung Indah Plaza Mall, very strategic place. Breakfast served was nice. The only minor about this hotel was, the parking lot was so small.

    5
    « Great hotel !!! »

    Stayed at this hotel 24 to 25 march 2016, with my family. Had deluxe twin bedroom with breakfast, the room is big enough for us 3 persons (my son, sister and I). We had to be moved to other room (816 to 806), because of shower problem. Location is definitely great, you can go for shopping, dining, city sightseeing in walking distance. This hotel is right accross Bandung Indah Plaza mall. Pool is at 4th floor, direct view to the mall, breakfast is variable (western, indonesian, etc). Worth the cost paid, thank you Best Western Premier Le Grande...will be back here for sure

    5
    « Jewel in the city »

    Dear Mr.Komang Artana and Team. We would like to convey our happiness for being your guest. We arrived late evening and the check-in process was quick. Somehow the team finds out that me and my wife just got married and we received so many surprises. Pls see photos. My wife and I we're so touched. Especially for this room in 21th floor. ?? A big Terima kasih and Danke schön! For travellers going to Bandung, this is a very ideal hotel. In the heart of the city in walking distance to Bandung Electronic Center, Bandung Indah Plaza, Factory Outlet and near to Braga. The hotel's price is very fair, compared to some 5 Stars in the city. Breakfast is very various . So what do you get? A very good hotel in the city with nice decorated rooms. Modern equipment, warm smiles and helpful staff. More than a hotel, it's a second home in Bandung. Will we come again? Definitely yes!!

    4
    « Strategic location »

    Nice hotel to stay, friendly staff and lovely welcome cookies & drink! They serve very delicious cookies for free! I thing Management should consider to sell them hehe.. Swimming pool is very small but provided with warm water. Not bad for guest with toddler. Unfortunately, there's no kids club and playground :(

  • 3
    « Pretty good, but some room for improvement »

    The hotel is situated between a number of large shopping malls, about 20 min. drive from the airport. The hotel apparently is brand new (opened Dec. 2015) and this has its positive and negative aspects. Positive is obviously that the rooms are very modern and are (still) in perfect condition. The room has all the standard amenities: fridge, TV, free WiFi at a very acceptable speed, a small desk, a large shower and, for me the biggest plus: an absolutely amazing bed where you'll be garanteed to sleep well in. The hotel also has a small pool, a decent restaurant serving local and (predominantly Asian) international food. Breakfast is served in the same place and offers good options for both continental as well as Asian/local breakfast foods and even has a pancake/omelette-chef on duty. The staff are friendly and most of them speak sufficient English to have the regular conversations you'd expect in a hotel. The downside of a brand new hotel is that not everything runs a smooth as it should. The room-service only had a limited number of meals of the menu actually on offer for multiple days, one of the elevators broke down and stayed out of service for at least a day, which might not seem that bad, but considering that even when both elevators are running you will be waiting a while, this was actually rather annoying. Then the staff also messed up my laundry bill, making my check-out the evening before my departure a rather lengthy ordeal and which was made worse by the morning staff claiming I still had to pay when I was greatly pressed for time. And finally, in the fitness center, while brand new, most of the machines had already broken down with the staff absolutely clueless on how to fix them or operate them. All in all: a highly recommended hotel, but I surely hope the staff will make an effort to get the last things right.

    4
    « Nice location »

    The first impression is that it was located on the heart of busy Street. It was near bip Plaza and it was easy to look for culinary tourism. Nice room, nice bedding, good gym and swimming pool (heated during working hours, till 10pm) Breakfast was ok. Downside is the parking space, barely enough to accommodate visitors. Parking space is so narrow that one might scratch their car easily. The lobby is so small, but it was ok. The first impression was, nice bajigur/juice as welcoming drink as well as butter cookies. And I really love how the staff send cookies everyday. Very nice.

    3
    « Nice room, but unfortunately the food is extremely bad. »

    The room is quite spacious and quite nice for Best Western chain.I stayed on the 19th floor, and the view to the city quite spectacular. Ordered room service, and almost all the food that I ordered tasted extremely bad. Even French fries not crispy and the oil smells really bad. I also order soto ayam......I coudn't even finish most of it. The breakfast buffet has quite number of selection, but again the quality are pretty bad. Staff are quite friendly, but the communication between dept. still quite poor.

    5
    « Best hotel for short trip »

    Best western is the best and new hotel at bandung.good service at check in.My family like the pool and the breakfast was delicious.thank u best western and i hope we will stay again for the next my family trip

    5
    « STAY DURING MY BIRTHDAY »

    I was stay on 26- 27 February 2016, I felt so grateful stay at Best Western, All of staff gave me a good service from check in until check out. Especially during the check out process All of staff and the manager gave me a Birthday Cake & greet me. It was really good for hotel service. Thank you Reni, Niken & Mr. Yudya.

    4
    « Stay at Best Western Premier La Grande Bandung »

    This hotel is excellent! The hotel location, room, and cleanliness is very good! The facility is very good, the hotel Staff's is very good, charm, and helpful. The food is nice... The concern is only the pool, too small for adult..

    3
    « Nice Hotel, Awful parking design »

    Location is superb. The hotel is nice, still brand new, one of the GRO Nathalia said that they are even yet to conduct the grand opening. The pool is nice, small, but sufficient, although the lighting surrounding the pool could be added to support if there are guest who would like to swimming after 6pm. Breakfast is good, for a 4star hotel it is quite fulfilling. The only downside is the parking space. It is too cramped and small, even when the cars were parked, the space between cars sometimes might only left 10-20cm making it hard to exit the vehicle. Due to limited spaces, cars can also park in the corners, which making it difficult for the other cars if they want to make a turn. Overall is ok.

    5
    « Fresh,clean affordable with heated pool »

    New hotel in central of bandung,location wise,its perfect The room is spacious with good amenity,in my oppinion,room looks on par with novotel standard Pros: 1.spacious room, can accomodate 2 adult and 2 kids 2 everything is clean and new 3.heated pool 4.variety of breakfast 5.location Cons: 1.small pool,but still fun to use 2.lobby little bit small,but check in and out process still smooth Overall,it is a very pleasant experience,definetely wll go back

    5
    « Absolutely Recomended »

    Trip to Bandung and found this hotel to stay. First of all all the staff is so nice and friendly. As i know this is brand new hotel in bandung and just soft opening. wow.. its so amazing that we could stay in here for 2 days. for all of you if you like to have more experience in bandung. just stay in here. not too far from any important places. looks like mall, restaurant etc. thank you best western premier la grande hotel. Always be the best

    5
    « Best Western bandung »

    This is one place in bandung with a great interior room ,simply bathroom and so luxury..with a view city light and BIP mall enjoyed and satisfied with food,the room,facility and attendant...great place in bandung

  • 5
    « Best, Best Western »

    A brand new best western hotel, located in the heart of Bandung, near from the government office, shopping mall, factory outlet in dago and riau street, and glamorious braga street night life. Love the concept of the hotel building, but the parking space is too small that we should share our parking space with the apartment residences. Front office staff was great, also the restaurant and fitness area staff. We only had a problem with the hot water, we found out that the hot water was limited for every room in this hotel. And please clean your air conditioner, it's look dirty. Overall i give 9/10 for this hotel. Great job best western

    3
    « New hotel with good location »

    It is just in front of bip and near braga area i like because it is new hotel and felt comfort during stay and pool semi outdoor pool is warm that makes we can swim at night and breakfast given was scrumptious and the variations is very complete

 

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·Da: aeroporto Husein Sastranegara. Segui Jl. Bandara Husein Sastranegara fino a Jl. Pajajaran. Dirigiti a sud verso Jl. Bandara Husein Sastranegara. Continua su Jl. Pajajaran. Prosegui per Jl. Merdeka a Babakan Ciamis. Continua lungo Jl. Pajajaran e prosegui dritto per restare su Jl. Pajajaran. Alla rotatoria, prendi la prima uscita per Jl. Cihampelas. Alla rotatoria successiva imbocca la seconda uscita per Jl. Wastukancana. Continua a sinistra su Jl. Wastukancana. Jl. Wastukancana fa una curva a sinistra e diventa Jl. Laks. Re. Martadinata. Svolta a destra su Jl. Merdeka, il BEST WESTERN PREMIER La Grande Hotel si trova sulla destra. ·Da: stazione ferroviaria di Bandung. Dirigiti a ovest v...

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