BEST WESTERN Livermead Cliff Hotel,  Torquay

4.0/5  - basé sur 306 notations.
Sea Front, TQ2 6RQ, Torquay, Great Britain - Voir la carte
+44 1803 299666 +44 1803 294496

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Parking gratuit
    Parking gratuit
  •  Restaurant
    Restaurant
  • Coffre-fort
    Coffre-fort
Note des voyageurs TripAdvisor
Sur la base de 609 avis de voyageur
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Le BEST WESTERN Livermead Cliff Hotel est situé au bord de l'eau, à Torquay, avec une splendide vue sur la mer. L'hôtel est un endroit parfait pour rompre avec le quotidien. Nous disposons d'un accès direct et privé à la plage et notre hôtel se trouve à quelques minutes à pied du centre-ville et du port de plaisance ! Ce luxueux trésor de Torquay offre un service de haut niveau et, comme se le doit un hôtel familial, fournit une oasis d'individualité sur la Riviera anglaise. Toutes les chambres sont non fumeur avec théière et cafetière, télévision à écran plat haute définition avec Freeview numérique, sèche-cheveux, téléphone à accès direct et Internet par Wi-Fi gratuit pour un accès encore plus facile ! Paignton Zoo, situé à seulement 6 kilomètres, vous permet de partager un moment avec la faune sauvage, mais si vous préférez vous promener sans compagnie animale, il vous suffit de vous balader sur le front de mer ! Passez un excellent séjour !

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 609 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
202
Très bon
 
193
Moyen
 
111
Médiocre
 
60
Horrible
 
43
En couple En couple 292
En famille En famille 102
Escapade entre amis Escapade entre amis 93
Professionnel Professionnel 55
Voyage solo Voyage solo 22
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BEST WESTERN Livermead Cliff Hotel,Torquay
  • 4
    « Much needed September break. »

    Have just spent an enjoyable week at this hotel,one of three family run hotels in the same area although this one is right on the waters edge with spectacular views over Torbay and great for sunrise watching. There is no denying that a lot of the furnishing and bedrooms are a bit tired and need attention ,however the staff and food more than make up for this.The hotel seems to have a lot of regulars who return frequently so they are obviously doing things right.

    4
    « Sunday lunch.... »

    Had lunch here today... amazing.. food all so tasty.. staff all very nice.. amazing setting for Sunday lunch... would recommend to anyone who asks... I pass this hotel every day in my job and will recommend the hotel ....

    5
    « Wedding function »

    I want to say a very big thank you to the staff at the wedding reception I attended on the 24th September...I had just been diagnosed with diabetes and have to follow a very strict diet...the staff at the function went above and beyond to provide me with food at the reception I could eat....nothing was to much trouble for them....again a cant thank the hotel and its staff enough for all the trouble they went too...from myself Ann Langworthy

    3
    « Amazing Views. »

    The location of this hotel is ideal approximately a 20 minute stroll to Torquay marina with a frequent bus service for those who don't want to walk! We had a sea view room which was very pleasant although on the small side. The decor of both the room and the whole hotel needs updating as it is rather tired. The mattress was too soft and I rolled into the middle - can't have a row in this bed!! The tables in the restaurant are far too close together. Breakfast was adequate if you have a small appetite. All the waiters and Bar staff were friendly, pleasant and efficient. Check in and out was efficient. Would stay again as long as we had a sea view room.

    3
    « very average »

    Good size room ,helpful staff, Dining room felt like a Fred Olsen cruise ship. Hotel is about a 20 minute walk into Torquay. Breakfast was Ok. There is a ramp for wheel chairs at the main entrance. Good views of the bay

    1
    « Doesnt deserve any stars 'WORST WESTERN" for me »

    So disappointing room wasn't even dusted stains on pillow cases toilet not flushed stains on walls grubby bathroom suite didn't even match paid over £300 for 2 nights breakfast appeared to made us ill on first morning. 'Worst Western' if I am honest. Wrote to customers services who felt a £50 gift voucher was suitable compensation. They said 'it was a franchise' - so basically not their problem i guess. Manager of hotel refunded a £40 overcharge as his gesture yet 'IT WAS AN ADDITIONAL HASSLE AS IT WAS MONIES WE WERE CHARGED TWICE!' The hotel rooms did not resemble any of pics in BesternBest Western Brochure or pics on web

    1
    « Tired and dated needs a makeover »

    The room was stuffy and hot no air conditioning and you could not cool the room even with windows open There were no fans available. The shower did not work so had to have a bath. The Internet was absolutely useless. Toilet blocked up and required multiple flushing to clear. The room was very dated and not that clean. The hotel is on a main road and noisy. The lift was ancient and was not working both times I tried it. The view was reasonable but hardly worth staying for. Full of very old customers that this caters for. The staff were pleasant but . I would not recommend this hotel.

    2
    « totally unsuitable for business travellers »

    I arrived mid evening and was put in what felt like the last room in the hotel, a tiny single in the furthest corner of the annex, without a sea view, obviously. The room had no aircon or fan, so I had to open the window to get some air as the room smelt stale; which meant I had traffic noise all night, including motorbikes revving up outside. The bed felt like trying to sleep on a surfboard, the bathroom had a mixture of white and avocado fittings and tiles which I last saw in the 1970's. The shower was odd, fixed at a strange angle and as the water flow was low with OK pressure it was a spray rather than a shower. Breakfast does not start until 7:30am, which meant I could not eat the breakfast I had paid for as I needed to be out for work at that time. Worst of all, the staff seemed to have the weight of the world on their shoulders and were uninterested in guests.

    3
    « Very tired hotel but clean and friendly »

    Having read the previous reviews I wasn't looking forward to staying at the Livermead Cliff. Fortunately, I was pleasantly surprised. The reception staff are efficient and welcoming. Our room was dated and tired but spotlessly clean, it faced out towards the sea so the view was amazing. The en-suite shower room was tiny but was spotlessly clean. Breakfast was okay, not amazing but okay. The staff make this hotel, a real credit to establishment.

    2
    « Dated and tired... »

    Stayed here for one night. Staff were friendly but the hotel is very dated. In my room half the light bulbs didn't work and the decor was a bit of an 80s throwback. If the owners invested in the building and bought it up to the standard of the staff it'd be a decent place to stay.

  • 3
    « Bowls tour »

    staff great; food good; clean rooms and generally a great break but spoilt by being charged £3.90 for a pint of Tetleys bitter. We mentioned to the GM Peter but I may as well saved my breath. Shame!!!!!

    4
    « Nice Break »

    On arrival, the car park was almost full and I thought it was going to be an issue on days out getting back in, however this wasn't the case and for the following couple of days there was always plenty of space. Nothing to worry about. Reception very helpful and offered help with luggage if required. Had a family room No 6 which was down a few stairs and I did wonder where I would end up. Having gone up steps to the hotel entrance, had to go down to get on the ground floor. Room (which was a good size, with two singles and a double) overlooked the lawn, and beyond the sea, shame there was a hedge, I'm greedy. The downside, however, was that on the lawn, there are large orange lights illuminating the hotel, which is understandable as it is on a cliff and is seen out to sea, but the curtains aren't long enough (in my view) and if it bothers anyone, then the light still shines beneath the curtains. Bathroom was well equipped and a good size. Had issues with the wifi, but when given the right information it was much better, but three of us couldn't connect after about 9pm. Must say, didn't bother after that, so didn't know if anything could have been sorted. There was a wide range of ages, fortunately, as I had a four year old and 15 year old grandson. Breakfast choice was very good. Only had the continental at £7.50, if a cooked was also wanted then it would have been £13.50! Did think £6.50 for a medium glass of wine was a bit steep, but never mind, needn't have had it. Last time I visited Torquay was 49 years ago on honeymoon, staying at the then San Remo Hotel in Belgrave Road. I believe this is now The Rainbow. However, cannot remember anything of the area at all. We went on the ferris wheel which was good and there is a good selection of restaurants in the main town. The receptionists were very helpful overall and I would visit again.

    5
    « What an amazing Hotel to stay in »

    What an amazing team, Mrs Rew, it was really a pleasure you taking the time to stop to talk to your guests also making us feel welcome, we really appreciate this so much. The Best Western Livermead Cliff Hotel is a unique place to stay when on vocation, the entire staff are so humble and really polite, by taking their time to acknowledge their guests, meeting and greeting them and smiles all the time which really makes the difference in the atmosphere. Anthony, Tom, Peter and the rest of management team also staff were soo accommodating to my son, as it was his 19th birthday on the 1st of September, that morning, the management team and staff came out of the kitchen with my sons cake singing happy birthday to him, this was so special which really made my sons day. My young adults are not big eaters, but the food is amazing here, as they really put away some meals in the 3 days that we stayed at the hotel, so compliments to the chef. The hotel is situated in a beautiful area, with lots of ground overlooking the beach, here guest are welcome to sit in the quiet garden area or in the restaurant to socialize with each other or to just reflect on the day. The rooms we stayed in were much smaller to the ones previous year, but the main thing is they are really comfortable and you know you are away from home relaxing. Anthony, you were amazing remembering the drinks order we had from the previous night, had I been on your team, I would of get the order mixed up long time, fair play to you for remembering. My young people are so impressed about the hotel, that they keep asking what were rating of it, when I asked them to look it up, they were amazed to know that they were treated with the utmost respect from management, staff and also guests attending the Best Western Livermead Cliff Hotel, therefor saying that it should really have a higher rating, we also think the same too. it takes 9 different people to create a team and I must say, Anthony and the entire management, that you all have that unique team, also well done to you all for making your guests stay memorable, I know there are going to be great changes in the future, and already my friends can't wait to visit the next time we come over Best of Luck to all the management staff and the entire team at the Best Western Livermead Cliff Hotel. Kind regards Mary and family

    4
    « Breakaway Holiday »

    Friendly hotel, excellent location but the mattress was too soft and we could not sleep well. Overall the place is great and we had a nice holiday apart for the bad sleep. Check before booking if they have any rooms with a better mattress or you end up with a pain in your back.

    4
    « Decor lets it down »

    The staff are this hotel are fantastic and it is cleaned to a very high standard, however the décor is very dated. It really needs bringing up to date and especially in the lounge area where the settees are looking very tatty and discoloured. Also the double glazing needs replacing as the windows are wet and stained on the inside of the glass and you can't get to it to clean them so having a sea view room is a bit pointless as you can't see very clearly. Saying all that, the location is excellent and the cleanliness and staff make up for what's lacking. Would be an excellent hotel if modernized.

    5
    « Great setting - excellent food »

    This hotel has a great setting with excellent seascape views across the bay. Service is exemplary and the food of a very high standard. The lift is small and some bedroom space can be compact but the excellent service and views more than offset this. We have stayed twice and plan to stay again - notably many other guests are regular visitors.

    4
    « Not all bad but read on »

    We stayed at the Livermead cliff BW hotel over August bank holiday weekend. We had booked a room with a sea view but when we arrived we were allocated a room on t4 he ground floor. This was smaller than we expected and the sea view was marred by the small window. The access to the bathroom was cramped and two chairs could not be placed side to side by the window. The clock radio did not work and neither did the replacement offered. The hotel staff were friendly but the impression was that this isn't the best BW can offer and I've stayed in quite a few both in the UK and overseas. If we'd had a bigger room I'd give a 5 but the issues we had make this a 4.

    1
    « Very disappointed with hotel !!! »

    The hotel is very dated ! Our room was in the basement very small and very dated could of done with a coat of paint at least ! Also so hot no air conditioning ! Bathroom was tiny The towels were so thin you could almost see through them ! to and the room was dusty not cleaned properly !!! Nothing like on there web sight ! Not worth £125 a night . Final straw came following morning at breakfast waiter came with our toast and went to butter it to find it was mouldy !!!! Complained to the waiter he apologised then the head waitress sent him to check rest of the bread by then we had had enough so didn't even bother to stop for breakfast today ! Best thing is on the main entrance states they have a 5 rating for food hygiene !!!!!! Can't fault the staff they were very polite ! We just wanted to get out of there so left before 6am this morning ! Ruined our weekend !! Would not recommend it to anybody ! Very over priced for what you get ! I stop in hotels all the time with work and I must say this is one of the worst I have stopped in this was pleasure not work though !!!

    2
    « a disappointing bank holiday stay »

    we are 'veteran' tesco and best western weekenders. this was a disappointing break and our worst hotel experience by a considerable margin. The staff are very helpful and friendly and the hotel location is excellent, however our room was small, hot and because it faced the busy main road and the hotel car park we had a no win trade off between noise or heat. Stairs to the room are steep and I found them difficult to negotiate even with only a smallish sized case. A wedding on the saturday led to noise in the carpark until 01:00. We were pleased to return home - a disappointing experience.

    2
    « Fell short of expectations »

    Breakfast items on menu and not available. I ordered smoked Haddock and Poached eggs on the first day which were not available, promised the next day, same excuse and promised the third day and guess what not available finally the last day they were. 1 shower gel and shampoo for two people and this happened every day, I had to go to reception and ask for more. decor tied and room cleaning was poor cob webs in wardrobe not what you expect at 3120 per night for B&B Location left a long walk into Torquay

  • 3
    « One night stay »

    Me and a work colleague stayed the night and overall - not too bad. They accommodated last minute when it seemed most places were busy. The room itself was quite outdated (decor and beds) but enough. My biggest gripe would be the price and breakfast. For 1 night we paid £124 which for me is quite excessive for what they offer but not 100% as I'm not from the area. With breakfast, it was a buffet style continental with the option to order cooked items from a set menu. I ordered poached eggs on toast and all I can describe it as is 2 well overdone eggs on 1 slice of bread, crusts cut off and then cut again. It was tiny - however the fruit and cereal sorted me out. My main complaint is that the patio doors were open and there was a lovely seating area outside to which myself and my colleague wanted to sit out and enjoy breakfast overlooking the sea but were told no as 'they wouldn't serve food outside'. Fair enough if that's your policy, but what's the point in having an outside area - WITH THE DOORS OPEN if you won't serve. All in all an OK experience but would probably try and book elsewhere if I had the time and choice.

    3
    « Dated »

    Delightful staff, polite, welcoming and helpful...but the hotel is dated...rooms sweltering, no air and no air conditioning. Family room booked for 3 but only 2 towels! Bar and food pricey. Expensive for want we got. does have a fabulous view over the sea from the bar and terrace.

    5
    « 2 nights, b and b, dinner b and b »

    Probably our 4th ? visit to Livermead Cliff Hotel - stayed 2 nights whilst also commuting to work ... Sun and Mon ---just a bit of a 'get away' ... good room with shared large balcony, excellent food, polite international Staff - some really, really went the extra mile ... - much appreciated --- Thank you ! --- unexpected view of superb fireworks display .... glorious sunshine - an 'old world charm' ... we're not 'ancient'! but appreciate what's on offer... ! - v g access also to facilities - eg swimming pools at 2 sister Hotels, one swimming pool is to be completely re-furbished in Oct we learnt. Look forward to next visit

    5
    « Excellent friendly hotel »

    We have stayed at the Livermead Cliff Hotel many times enjoyed everyone. Hotel location,rooms, staff and food excellent. Especially if you have a dietary problem. Plenty of car park spaces, bus stop and train station close by.

    4
    « Last minute booking »

    A last minute emergency booking so we used it on the basis of past experience with Best Western. Architecturally not that interesting. However, overall we found it excellent - good sized room, very helpful staff and good food!

    4
    « Warm sunny days by the seaside »

    The Livermead Cliff Hotel has an old worldly charm about it. It is a comfortable and friendly place to visit. The staff are very helpful and the menu extensive and varied, also very reasonably priced.the dinning room is very pleasant with great views of the coast and a large area outside to sit and enjoy the views.

    2
    « Shabby and over-priced »

    POSITIVES: Friendly staff Good free car parking Good breakfast NEGATIVES: Shabby hotel which desperately needs a make-over. No facilities what so ever - very basic and happened to be the most expensive hotel we stayed in during our tour of the South West. Very weak shower, either too hot or too cold, temperature cartridge needs replacing. Wi-fi very hit and miss. Bed mattress 6 inches wider than the bed it sits on, so the mattress overhangs. Being a small double bed, 2 people sleeping in it slope and roll down the sides. For this reason my wife had a very bad night's sleep, for which the hotel promised to refund us £30. Don't count on us ever returning. Sorry!

    1
    « Mr & Mrs Beckingham »

    Very disappointed with our room we used Tesco club vouchers we definitely will not be staying there again worst hotel room we have ever stayed in the bed was a put you up bed very uncomfortable scared to move,springs made so much noise. We were booked in for two nights but only stayed one.

    1
    « Complete disappointment »

    We booked this hotel for our wedding anniversary. We booked a double room with a Seaview thinking that it would be lovely to wake up seeing the sea. We booked in and paid on arrival and went to our room. Well , more like a broom cupboard!!!!! The room was so small and the en suite was like it had been put in a cupboard. My husband couldn't even stand at the mirror and shut the door!!! We went to reception and voiced our opinions and were told that we could have a family room for one night but not for the two we had booked. We asked for a refund, which we were given but that left us stranded with no accommodation for the weekend at 7pm!!! The room advertised was large and not the one in the description. I thought that as it was a Best Western hotel it would be good but I won't be booking this hotel ever again.

    2
    « Over Priced »

    Stayed here with my family as it was the only place with availability at what seemed a reasonable price. We found out why. You will get better quality rooms in budget hotels and small B&B's for lower prices. The bed was awful and I do not expect to have to fiddle with the cold and hot taps for ten minutes before I can get in the shower. Whilst the breakfast menu was good and varied they couldn't even mange to cook scrambled eggs without curdling them. It's shame as the hotel has a good location on the seafront with a great view over the bay from the gardens and some of the rooms if you are lucky. Of course our rooms were at the front of the hotel over looking the busy main road!

  • 3
    « Pleasant enough »

    Stayed for one night where I had a pleasant stay. Welcome staff were very helpful and the evening meal was OK - however the evening entertainment started as I was eating and was quite off putting and loud. Breakfast was nice, but portions were tiny. Probably wouldn't stay here again if i visited the town.

    1
    « Most disappointing experience I've ever had »

    In my 25+ years of travel for work and pleasure, I have never had to complain about a hotel, nor about a hotel manager, but I cannot state enough how disappointed I am, not only in my actual experience at the hotel, but in how my complaint has been handled by the general manager. I have travelled all across the UK (Brighton, Eastbourne, Oxford, Manchester, Birmingham, Cornwall, Edinburgh, Glasgow, Warwick, Bristol, Belfast) etc. as well as India, Thailand and the USA, and have NEVER had reason to complain to a hotel-until now. I run my own small business in the UK and pride myself on excellent customer service; I am always honest with my clients and I care about them. That cannot be said about the management team at the Livermead Cliff Hotel, and if I were Best Western, I'd strip them of their membership. (Apologies if this is garbled-I've already written a lengthy complaint letter to the owners of Rew Hotels-and haven't received a response), as well as having replied to the general manager's email to me...I'm just exhausted from it all. I raised my complain to the manager on the day of departure (Monday 18th July) and also complained to Best Western Head Office, and decided I'd give them time to resolve my complaint before posting my review on Tripadvisor. My complaint has not been resolved to my satisfaction, and so here is my review: My complaint is three-fold: false promises, shower problems, and accessibility issues. I booked a four night stay at the Livermead Cliff Hotel, for myself and my 74-year old mother, who was coming to visit from Canada. She had never been to Devon (though we have been to Cornwall) and we were both looking forward to a short break out of London, and by the sea. To start with, when I was enquiring about the hotel's availability for our July trip, I specifically asked if they have soya milk, as I am dairy free. The receptionist I spoke with said that they would get some in for me, not a problem. Believe it or not, this was a deciding factor for me as to whether I should book with them or not, because I *love* my AM coffee as well as a coffee with dinner, and whilst it might sound trivial to some, it was important that I knew beforehand whether I'd be able to have coffee (with soya milk). So, having discussed my mother's needs (an accessible room) with the receptionist, I went ahead and booked two rooms. Incidentally, I had also arranged for a hire mobility scooter with a local company, as my mother has difficulty walking. So we arrived at the hotel on a Thursday, had dinner in the hotel restaurant (which neither of us particularly enjoyed) and it was either that evening, or the following morning at breakfast (I honestly can't remember now) that I asked for coffee with soya milk-the waiter replied by saying they don't have any soya milk. I got up from the table, leaving my mother sitting there, and walked over to the reception desk which was not far from the restaurant, and explained that when I booked my room I was told that you would get some soya milk in for me; the receptionist turned to where the manager was sitting (in his cubby that is partially visible to guests) and he shrugged his shoulder. The receptionist said she would look into it for me, so I went back to the table. Nobody came back to me with any info, and so I ordered a mint tea. This is only the beginning (there is a further, and more important complaint described below). But re-the soya milk, on the day of departure, I had asked to speak to the manager to raise my complaints him, and when I explained that there was no soya milk for me, he said that as soon as he realised the hotel didn't have any, he personally went out and bought 3 cartons of it. At the time (on 18th July) I believed him, as I had no reason not to (even though nobody in my 4-day stay let me know that they got some in for me). Hence the reason my mother and I ate out of the hotel for our 3 remaining breakfasts (even though we paid for B & B). However, I also raised all of my complaints with the Best Western Head Office, and they must have liaised with the general manager, because he emailed me with a response and in his email he claimed that after I informed them that there was no soya milk, his head chef ordered soya milk and that it was delivered on the day. Clearly, he is lying because it is unlikely that *he* personally ran out and bought 3 cartons of soya milk, *and* his head chef ordered soya milk. Which is it? When he replied to my complaint via email on 23rd, he clearly forgot what he had told me on 18th (that *he* had run out to get me some soya milk). Which is it? Nevertheless, for the number of times my mother and I passed by reception in our 4 night stay, NOT ONCE did any of their staff say ?hey, Ms.______we have some soya milk for you?. And I assure you, they saw us coming and going because we took the lift (not many people do) and we were slow to come in and out as my mother doesn't walk very quickly. There was ample opportunity for any of them to say we've got your soya milk. My other minor complaint about my one and only breakfast there was that when I asked for scrambled eggs without any milk or butter, I was told advised that the eggs were already made and I couldn't have scrambled eggs, I could only have fried eggs. I didn't want fried eggs and so I had 2 pieces of toast. Very nutritious...not. Now onto the matter of my shower: on my first night I took a shower and not only was I unable to regulate the temperature (I took a scalding hot shower that morning), but the water pressure was not sufficient to wash hair of my length. I reported this to the receptionist the following AM and was advised that Maintenance would look at the shower and fix it. I went out with my mother for the day and upon returning, was advised that Maintenance looked at it and fixed it. I then discovered that it was one of the waiters who looked at it. I tested it out as soon as I got back to see if it was fixed and I was having the same problem again....scalding or freezing, and weak press. The waiter came up again, after I returned. I showed him what the problem is and he proceeded to get the Deputy Manager (who I personally would not hire to work for *my* company) to look at it. He came to my room and as he was playing with my shower trying to adjust the temperature, I said ?the temperature is either scalding hot or freezing?-he said ?welcome to the UK?, probably presuming I was some tourist, because despite the fact I've been living in the UK for 25 years, I have a Canadian accent. I said to him "I'm sorry, but this is *not* how water temperature for a shower should be in the UK, nor have I ever had such problems in a UK hotel". His attitude was so cocky and arrogant and quite dismissive. Moreover, as he proceeded to play with the shower, he then proceeded to BREAK OFF the actual dial that you would use to adjust the temperature! It was at that point he offered to move my room; I explained that I would rather not have to move, and asked how soon the maintenance guy could fix it; I also asked what rooms did he have available (should it come to me moving). He replied that he would have to go down to the reception desk and find out what the availability was from the girls. He never came back to me. I saw him later that evening and he advised that maintenance would not be able to get spare parts till the following day. At this time it was the receptionist who offered to let me use another room for my shower. I was *not* advised that there was another room for me to move to. Not once. (this is relevant because the manager claims that they did offer to move me and that I declined). This is simply untrue. The room that I was given to use purely for my shower was room 44, and it was clearly being used as a storage room; it was not fit for a guest-the bed had been taken apart and on its side and it was clear that nobody was using it (though in the manager's email to me in response to my complaint to head office, he suggests they took the room apart so that I could use the shower...really? He also suggested that the room was close to my room.....again...really??? I had to parade though the hotel with a towel on my head and my robe to take a shower for the remainder of my stay because despite the maintenance man finally replacing the dial (on Sat-we arrived on Thurs)-it was still extremely difficult to regulate the temperature and the water pressure was less than adequate for the UK-in 2016. I cannot understand how they can have two rooms within the same hotel, with such different water pressure. It's obviously *not* how things are in the UK, as the deputy manager so smuggly stated. And so when I met with the manager on the day of my departure, and told him of my complaints, only *after* mentioning to him that I would inform Visa as I wasn't prepared to pay for the full stay (despite the fact that they take *full* payment upon check-in; it's quite clear why....he suggested that he would take a look at my total bill and see what he could do. At the very least, I felt that I was entitled to one night's reduction off my total bill, in light of the fact I had to use a different room for my shower, and given that both my mother and I paid for B*B but only had breakfast in the hotel one of the four mornings. And so he returned offering to reimburse me £50 to go towards the cost of the mobility scooter. The scooter is yet another issue altogether but I'm too tired to type this all out-I damaged the scooter driving it out of the hotel because the positioning of their ramp meant that there was a very sharp corner to turn. And so I paid the scooter company an additional £50 to cover the damage and this is what the manager was prepared to refund me (it must have been an acknowledgment of the ridiculous position of their ramp though in his email to me wrote: "I can assure you the ramp has been in this location for many years and full risk assessments are carried out on numerous periods and ongoing". On the Friday night there happened to be a Prom at the hotel, so when we arrived back at the hotel, the security team who were manning the doors for the Prom that evening, offered (without me even asking) to shift the ramp over slightly so that it was directly in front of the door-so that instead of me driving the scooter up the ramp and having to turn a sharp corner, and risking scratching the scooter as I did on my way out that morning, I was able to drive it up the ramp and right through the front door of the hotel without damaging anything. Not once did any of the hotel staff offer to do that for us on any other day. So when he offered to pay for the scooter damage I politely turned his offer down, as he made no offer of compensation for the inconvenience of my shower problem, nor of the fact they never did notify me that they eventually got some soya milk in. He had also said that he would speak to his team about the shower because he was under the impression that it was fixed. It was quote obvious to me that they all know that they provide a sub standard service but really don't care. It also became clear to me that they lie to protect themselves; just to repeat the point: they never came back to me to tell me what room was available to move me to, yet in his email reply to me he says: "after speaking to all departments I have been advised by my reception team that once we were aware of the problems with the shower you were offered an alternative room but opted to use a room close to your room for showering". This is a blatant lie. From my conversation with Head Office, it became clear to me that this hotel is a franchise of Best Western (BW) and pays BW for the privilege of using their name, logo, signage, etc. BW seemed more interested in the fact that they get paid by these franchises than by the fact that a guest had a legitimate complaint and that the hotel might be abusing their name and providing a sub standard service. And so the manager ends his reply to my complaint to head office with an offer of 12,000 Best Western Reward Points to have put on a personal card for me. My reaction? Thanks, but no thanks. I can think of a dozen other hotels I'd rather stay at all over the UK. In summary: 1. The hotel assured me they'd have soya milk and didn't. 2. I had to use a shower in another room for 3/4 of my days. 3. The manager has a tendency to be economical with the truth. The positives (yes, I can always find a positive in every situation): my room had a lovely sea view, and most of the receptionists were pleasant. The staff member who really stood out as far as providing above average customer service was Rodrigo. He was lovely, offered me a pitcher of ice water to take to my room (the temperature was 30C when we were in Devon and my room was an oven given it was sea view facing) and was just very helpful, very smiley, and he always seemed happy to help. As for the manager and deputy manager, I think they need some re-training in customer service, honesty and integrity. Would I EVER stay at this hotel again? Not in a million years. I've travelled to Cornwall numerous times and my experiences in the three hotels I've stayed at in Cornwall far exceed the standard provided at this hotel. They are not chains, which might say something, and they also cater for all dietary needs, and guess what? They actually had soya milk at every meal. Believe it or not, it *is* the little things like that, that make a trip enjoyable, but as for the bigger things like *showers*-there is really no excuse for a hotel guest to have to take a freezing cold shower or a scalding hot shower, and not be able to regulate it properly. Moreover, a manager that lies about stuff just to protect his own, and that of his hotel's reputation, is not the sort of manager I want to have any dealings with-ever.

    5
    « Great holiday, great staff, great food »

    We've just come back from spending another week, having dinner bed and breakfast, at the Livermead Cliff Hotel. This was our sixth visit and we weren't disappointed as, yet again, the food was excellent and the staff always do all they can to ensure guests enjoy their stay no matter how long that may be. We would definitely recommend this hotel.

    3
    « Showing its age but great situation »

    This hotel is right on the beach towards the west from Torquay. It has good parking, a pleasant sitting area for drinks and a variety of rooms depending on budget. It is rather old fashioned in terms of furnishings and overall ambiance. The staff are excellent and our beach view room was airy and pleasant. The bar food was good value whereas the restaurant seems rather overpriced.

    4
    « Rooms with a view »

    Excellent position in Torquay seafront. Some first floor rooms have a shared terrace overlooking the sea, offering great views of yachts and boats. Room can get very warm due to the sun, but a fan can be provided. Ongoing refurbishment means some tired decor will be soon replaced, though the public rooms are excellent. There was entertainment most evenings. On the occasions where there are functions, such as a prom or wedding, parking spaces can be limited for guests.Very helpful staff who work hard to provide attentive service for guests.

    4
    « Great location »

    Can't fault the location of this hotel and the views. I do feel the décor of the hotel is quite dated, but all is very clean to more than make up for that. Very lovely stroll along the promenade to the town and back, absolutely gorgeous views on the terrace to more than make up for the décor inside. Bed extremely comfortable, slept like a baby and woke up to an amazingly powerful shower. Will definitely return, thank you.

    3
    « Great location average buffet »

    I have attended this hotel twice within the last few weeks, once for a conference and the other for a 50th birthday. My first visit was an important engagement with buffet and refreshments, the second for a 50th birthday bash. Upon my arrival to the birthday party I asked the chef if the buffet was anything like the last I had sampled a few weeks before. I must admit I did mention Iceland frozen party food, the chef was not amused. But to my surprise the food did consist of frozen Iceland type party food, chicken strips, potato wedges and quiche. I must admit the sandwiches were good with wholesome fillings but again not quality cuisine for the cost of the expensive hire and drinks price for the venue. The bar prices were shocking and for the amount of guests the bar staff did not cope for the first 40 minutes. A hotel that deals with buffets, cuisine and guest on a daily basis should have it's act together..

    4
    « Good and poor »

    Well situated hotel with ample car parking and convenient bus stops for getting into town, Paignton and beyond The room we had was poor for the amount charged and it just about had a sea view if you looked over the hedge.The curtains did not cover the whole of the window properly and the glare from the outside floodlights came in No point in asking for another room as the hotel was full Breakfast was very good and cooked to order and the evening meal was excellent and could not be faulted The outside patio needed a good sweep and weeding Pity about the live music on Friday night -in our opinion it was awful especially as we wanted a quiet drink after a hectic day Also found the reception staff unhelpful and was surprised to be asked for payment when checking in and on checking out there was no questions asked about the stay and we were given wrong information on directions to Dartmouth - the ferry we were told to get finished operating 2 years ago and we wasted our time going into town

    2
    « Disappointing »

    There are many positives in this hotel, however our room was not one of them!!! On arrival we were checked in and given our key - we took the lift! a relic of a bygone era. you entered then pulled a sliding grill across which hadn't been cleaned this decade by the look of it. There was also a very strange smell and a filthy carpet. As the lift went up you passed brick walls. Not a good first impression. I had phoned the hotel two months prior to our visit after checking on trip adviser. I asked if it was possible to have an upgrade. They said all the rooms were allocated. I'm afraid that our room was more of a cupboard. The bathroom was terrible and it was impossible to walk straight into it without closing the door first. It was so narrow my husband found it impossible to sit on the toilet! The resident seagulls provided a continuous chorus and lived above the skylight, occasionally they dive bombed it which was a little disconcerting. The room wasn't clean the carpet under the "dressing table" (a piece of wood with one drawer) was dirty but i suspect the cleaner was unable to maneuver a vacuum cleaner in the confined space. No room to get around the end of the bed you had to do it sideways!! for anybody large it would have been impossible. Obviously we asked to change rooms but were told there was nothing available. We were a large party of twenty five who had travelled a long way. Having said that most of the other rooms were ok. Only four were bad, the rest had large family rooms with bathrooms as large as our room and we all paid the same price.. The service was good, the staff were very friendly (apart from reception) the food was very good and although there were a lot of us we were served quickly. Gorgeous views out over the sea and a pleasant walk into Torquay. The decor is a little dated. Entertainment on the Friday evening was good, Free wifi is only very intermittent if you need to use it I suggest you pay. The final insult was when we were checking out and they tried to charge us for an extra night that we hadn't had. When we explained this, the receptionist almost called us liars. Would I stay here again NO!! If you re unfortunate enough to be allocated room 66 you wont fit your clothes in the wardrobe as it wasn't big enough to hang a coat hanger in sideways! No bedside cabinet on one side just a wooden shelf and one drawer in the dressing table. See photos.

    4
    « Nice break »

    This hotel is very good for food and the staff are very attentive and will do anything to help. The position is excellent if you have bus passes do not forget them with buses right outside the door into Torquay. The minuses are in room 21 the beds are not long enough for someone who is nearly 6ft tall, and the Internet is weak.

  • 4
    « Exteded week end break »

    hotel was dated in decor, but pleasant interior with charm, and the stay made excellent by welcoming, friendly professional stall prepared to go the extra mile well run clean and well presented. Well done to the catering staff excellent well made and presented food

    3
    « In need of care. »

    Placed almost on the beach/cliff the hotel has a lovely view overlooking the Tor Bay. But many of the rooms are worn and bathrooms do not work properly. And why is it that when one pay hundreds of pounds for a single room one get a crappy little room with basin beside the bed? But the restaurant and food! Could not be better. Excellent tastes and nice people to serve. The hotel has a beautiful outdoor area with nice flowers. 30 minutes walk into downtown Torquay.

    4
    « Weekend away »

    We have just returned from a 2 night stay at this hotel the location is lovely for relaxing and enjoying the view ! It is a bit out of the town but we were happy with that and used it as a base for looking around over the weekend, it's central for Paignton, Brixham and Torquay which was really nostalgic for me to look around having spent time in that area with my mum years ago. The staff were excellent very polite and helpful. The room was clean, a bit dated and plain, the bath was very small but we managed. The food I could not fault we ate in the bar both nights as the outlook over the sea and warm weather to sit out on the patio was just right so no need to search about really and we could both have a drink and chill out. The fixtures and fittings are a little dated and old fashioned but I found it quite quaint, all very clean and well looked after. The one pain was no parking each time we went in and out, there was extra parking in other hotels but one was a bit of a trot especially if you had left anything you needed in the boot ! There was a wedding on the Saturday night and with only 1 small bar the staff were stretched to cope with the volume mind they did so with a smile and did all they could. I would stay here again as I loved the location and view

    4
    « Let bygones be bygones »

    Second visit, and nothing changes. Although nothing ever changes much here! A genuine throwback to a different era, but better for it in many ways. The rooms are dated (see photo of en-suite - an assault on the eyes!) but charming in a post-Victorian kind of way. The staff are great, really friendly, and the food is decent too - quantity and reasonable quality. If lively is your thing then this place is not for you, but if you want quiet and decor from the Ark, then you won't be disappointed.

    5
    « AMAZING »

    The perfect hotel! I had my wedding reception here ~& they go above & beyond. The staff are extremely polite and the food was delicious and the honey moon suite was spectacular. I cant thank every one enough there, the perfect hotel.

    1
    « Shockingly misrepresented online. Dated shabby hovel. »

    I am at a loss as to how this hotel thought the room I stayed in commanded a rate of £130 per night. I would not pay a penny. Fortunately for them, I arrived very late and tired. Too tired to challenge them on the horrendous room they put me in that bore no resemblance whatsoever to any of the website images or indeed, descriptions. The room was desperately worn, hadn't been updated since at least the early 80's. Best Western can usually be relied on to offer classic environments, individuality and comfort however the fact that they are affiliated with this shocker of a 'hotel' is staggering giving the diabolical, inadequate standards. The shower was a joke. Power showers weren't invented in the 80's though. This was an attachment from the bath with no power and ran hot and cold. A fabric shower curtain and horrid towels. I haven't seen a hairdryer like the one supplied in this room for well over a decade (fixed to the wall in the bathroom - see photo). No air con in the room. No lock on the main bedroom door!!!! The window fell off in the bathroom and was left hanging by one arm. No lock on the bathroom door. Noise until 11pm then woken from 6am by other residents moving around without any consideration for anyone else. Bed linen was as basic as possible and the mattress so hard and springy I barely slept a wink. When I spoke with the receptionist the following day she did not care less. I can only assume she is worn down by countless complaints (someone was complaining about their room when I arrived). The lift is a death trap with old style metal shutter doors which an old lady was battling with and I had to assist. NEVER waste your money staying in this pit of a hotel. I don't care if its location is beach front. I'd rather stay in a tent. Shame on Best Western for allowing these 'standards'.

    4
    « Perfect location »

    The Livermead Cliff hotel is in the ideal location for walking into Torquay and Paignton, also a stones throw from the train station. Our room (76) was beautiful a big double room with a lovely sea view. The staff were very friendly. A few areas of the hotel could do with updating however was very clean. Plenty of outside seating over looking the sea and Torquay. Would we stay here again YES.

    3
    « Great Location »

    What a wonderful view over Torbay. The lounge and terraces are in an ideal position. there is adequate car parking. The staff were excellent and so helpful. We had a good dinner, although rather overpriced. Rooms are a bit "tired", although very clean and functional. The free wifi was a bit "erratic".

    4
    « Second visit »

    This is our second visit of which my mind has not changed this is a good hotel for a 3 star with 4 star staff and food, the reason we use best western is because they take pets, we can recommend room 54 as their is a large patio and easy access to the garden and beach, the only issue I have is the bed is to firm for mr

    4
    « Pleasantly Surprised »

    We stayed here as my brothers wedding was taking place here. Though the rooms are a little dated.. The staff and the service was amazing.. Could not fault the staff in anyway at all. The hotel is very clean... In a beautiful location.. In fact we are thinking of staying here in the summer with our children..

  • 1
    « Booked a room for my fiancée £80 deposit... »

    Well this review is based on booking before visiting. once I walked in to the hotel lobby I thought somehow I had entered a time machine. The decor, carpets, and general hotels fittings are extremely dated, suprized not find a drug addict bombed out, as the carpets and chair coverings in bar area are that psychedelic. Plus the visitors of hotel, trying not to be ageist, it was like walking into a old people's home. And considering they class themselves as a top hotel. After being considerate and courteous about trying to get a refund on a deposit. Considering its my partners night before our marriage. They after debate, I doubt.... Talking to the owner, refused a refund. £80 I believe any part of life would call that theft! Disgusting hotel, avoid it.

    5
    « 40th Birthday Party »

    It was the 40th Birthday of Inter-line Builders Merchants and 160 present and past members of staff were there to celebrate, The Hotel was excellent,the Staff were very helpful and pleasant. The room we were in had a great view across Torbay to Torquay and the beach was a matter of yards away. The food was excellent for the party and for breakfast, we would recommend this hotel to everyone.

    5
    « Charming »

    We received a warm welcome at the Livermead Cliff Hotel once again and were impressed by the staff professionalism at reception and in the bar / restaurant . The lounge and terrace and proximity to the quiet beach and rocks make the hotel very decadent and there is plenty of outdoor seating to appreciate the wonderful view . The hotel is in a good location for exploring the seafront and Cockington on foot and free-parking was a great bonus .

    5
    « Restaurant »

    The food here is top class, one of the best restaurant meals in a hotel I have ever had. Staff can not do enough for you, waitresses mainly French but always under the watchful eye of Peter the restaurant manager.

    5
    « A perfect English Riviera break »

    One of the very best short breaks we have enjoyed, very much due to the quality of this hotel. Everything was to our liking - the room, the food and the hotel premises and facilities. The breakfast and dinner experience was a real treat, and you were made to feel very welcome in a place that felt special. The staff were all friendly and efficient, even the few trainees. The location has lovely views. The walk into the town centre is some 15-20 minutes, but there is a frequent bus service, also serving the neighboring resorts of Paignton and Brixham. We shall certainly go back there.

    4
    « Redhat weekend in a charming old fashioned hotel »

    I attended a convention on 22-24th April. Reception were polite and efficient at my booking and on arrival. A porter even carried my case, bag and coat to my room whilst I wended my way to the bar ! My single room was bijoux and compact but more than adequate for my needs. The bed was comfortable,clothing space adequate and bathroom with shower much appreciated since these days getting in and out of the bath can be challenging. I had a sea view so waking up to the sound of the waves delightful. A pot of tea in the morning appreciated but not the milk supplied-UGH- a problem easily solved by a jug of milk supplied by the bar staff each evening.Food at the convention was exellent as was the food bought at the bar in the evenings, There was a wide choice and the bar staff were happy to individualize orders. I am a coeliac and bar staff were happy to assist me with my choice and produced my requested gluten-free sandwiches.Though the hotel is in a little bit of a timewarp _ pink bathrooms_ and could do with some tweeking the rooms were comfortable and public rooms clean and comfortable. For a change we had more than adequate number of staff and breakfast was a mixture of buffet and waiter service, Breakfast excellent. The hotel is situated at the end of the esplanade but getting to the center is easy, bus stop just across the road and it only takes 10 mins max. You could walk it!. Last bus back is 23,40 so you can enjoy a night out .

    4
    « Large gathering »

    I attended a Convention for approximately 200 people and was very impressed indeed with the standard of food at the lunch banquet and the immaculate silver service by the staff. Unable to find fault with anything. Our overnight room was fine. The decor is a bit dated and the layout awkward with odd stairways when managing luggage but rooms are comfortable and bed linen fresh and clean. The sea front position is delightfuland view from our room a real treat. Good breakfast very nicely served. Staff are pleasant and helpful and willing and obviously well trained. All in all an excellent visit especially for the price. Wifi was very slow and very patchy. I never managed to connect.

    5
    « RED HATTERS CONVENTION 23 APRIL 2016 »

    The Riviera Royals Red Hatters held the South West Red Hat Convention at the Livermead Cliff Hotel. It was a fabulous day which was made even better by the wonderful service from the hotel. The staff worked tirelessly all day and everything ran perfectly. The meal served with full silver service to over 180 delegates was excellent and well presented. We also had a disco party in the evening which was fab. Thank you to everyone at the hotel.

    5
    « A wonderful Red Hatters Convention »

    What a wonderful day we had at this hotel. The function room was bright and airy with plenty of space to accommodate something in the region of nigh on 200 ladies for their special Convention. The staff could not have been more helpful and we enjoyed a fabulous meal at lunch. It was three courses and I don't usually eat much at lunchtime but this was just too delicious not to dig in to. There was plenty to eat and the portions were sumptuous. The location of the hotel is quite stunning as it is bang on top of a cliff overlooking the sea. Don't be confused with the other hotel which also bears a similar name which is on the other side of the road. The service was efficient and friendly. I wish I had stayed overnight now.

    5
    « Very Friendly »

    we spent 2 nights at this hotel, we had a very lovely room and a sea view. the staff were very friendly and helpful and couldn't do enough to make our stay a nice one. the staff were very well turned out and the location was very nice, the sea view was excellent especially waking up to each morning. the distance from the harbour was walkable and with amazing views of the area. we would definitely come back

  • 2
    « 80's decor »

    The hotel was chosen for its location and easy walk to Torquay. On arriving in the room we were very disappointed due to the very outdated decor - which is still in the 1980's. The bathroom suite dates from the 1970's and poorly is maintained around the bath. The bath was so narrow that when showering the shower curtain stuck to our bodies. The bed was very old with a very outdated valance around the base. There was no modern furniture or decent chairs to sit on. The dresser and wardrobe looked as though they were made in 1970. We had booked a booked a sea view room so we could sit in the room and enjoy the views. However, it was difficult to see the sea when sat in the room due to the very small window. There was also a french window (also covered in net curtain) around which there were water stains where water had ingressed and had not been redecorated.) The door opened onto a shared balcony so it felt that there was no privacy. Breakfast was adequate but at £12.50 was very overpriced and if you wanted smoked salmon you would have to pay an addition £6..00! On the first morning when we arrived the buffet of fruit and croissants had not been replenished, we went to breakfast earlier the next day to be able to get a good choice. There was a large party (Red Hat Convention) staying at the hotel and had a function there on the Saturday. We felt that we should have been informed prior to our stay that a function was happening so we could have made an informed choice. There were large groups using the restaurant and lounge bars which impacted on our stay. The staff were very friendly and helpful especially the waitress in the lounge bar.

    3
    « food & staff excellent but... »

    Spent weekend for a function. Had room no. 45. Stay away from this room! Right over kitchens hence cooking aromas and extensive noise from the extractors in the kitchen all day and well into the evening. Also noise from staff using the rubbish bins often , which are right under the window. Room very warm due to heat from kitchen. However staff and food excellent.

    5
    « Attentive Service at a Busy Function »

    I spent the day at this hotel on 23rd April for the Red Hat SW Convention, attended by nearly 200 delegates. The staff were most supportive throughout the planning and execution of the work necessary to make this huge event a success. Full marks to all for the standard of food and service throughout the day. Nothing was too much trouble and everyone I met was impressed by their experience. Well done to all concerned!

    5
    « Great stay »

    I stayed at the Livermead Cliff for a week with my elderly parents. The location is fabulous - the hotel couldn't be any nearer to the sea if it tried, and there is lots of seating outside on the terrace, or in the lounge overlooking the sea. The staff were superb - friendly and attentive - and offered to provide alternative meal options when mum was unwell. Breakfast is good, with a buffet of cereals, fruit etc then a choice of cooked food. A very good 4 course dinner was served each evening, followed by coffee in the lounge. I would describe the restaurant as formal but not pretentious. We enjoyed sea views from our bedrooms which were clean and comfortable. It's fair to say that the bathrooms are in need of upgrading, but they were clean and serviceable. The lift is old fashioned, with doors you have to open and close yourself, but somehow adds to the character of the place. We had a lovely time there, felt we had received good value, and would certainly stay again.

    2
    « It served a purpose »

    We needed somewhere to stay and the Livermead had a room; it was a simple as that. The best thing about this hotel is the view followed by the staff; service was very good and couldn't be faulted. The food was adequate but perhaps the evening meal was overpriced at £31 per head. The room was very dated as was the majority of the hotel and the facilities didn't work properly i.e. the shower didnt wash us at all.

    3
    « Stuck in the past. Needs a lot of TLC »

    Stayed here this weekend visiting family in Torquay On arrival at the hotel, I must confess our heats sank. We had chosen this hotel for its location, which did not disappoint, But the hotel itself had a horrible musty smell throughout, especially in the dining/breakfast room. The only lift in the hotel was so old and tiny and not suited to trying to get yourself and your suitcase in. I would say it is probably quite a hazzard for an elderly person or small children as it had old fashioned sliding cage doors and was tiny. We were put into room 52 which was very dated and quite pokey. The bathroom smelt of damp and the grouting around the toilet needed a good bleach. The shower over the bath was rubbish and bearly more than a dribble and almost impossible to get it to the right temperature, scolding or freezing...nothing really in between. Also, the wifi did not work in the room which was a real issue. We had afternoon tea for around 30 people on our 1st day which was very average. Nasty sandwiches with barely any filling and very meager, the scones was ok though. Very poor value. It hindsight we should have done more research and stayed somewhere more up to date, not a bland hotel chain, but somewhere newer and more up to date and with better facilities. On a plus side, there was always plenty of parking spaces and we did meet some lovely other guests at breakfast and as the average age seemed to be over 100 we did feel very young...so i guess that's a bonus!!

    3
    « Easter Sunday family lunch »

    We had an enjoyable meal and loved the Easter eggs and bunches of daffodils provided for us at the table to take home. Unfortunately were left to hang up our own coats while serving staff stood and watched! All meals were good but very disappointed that lamb was not on the menu as expected from such a traditional hotel. Unfortunately a younger member of the team needed more training as I got half a plate of my neighbour's sauce down my arm, very hot and messy but the manager handled it well and made amends.Had to ask for top up of coffees in lounge though which should have been automatic. Tired hotel needs money spent on decor and training.

    3
    « Nice location »

    We stayed here for a short break over Easter. The hotel is situated a little bit outside the centre of Torquay, almost midway between Torquay and Paignton. It is on the edge of the bay on a small headland, it thereby gas lively views across the bay. On our first evening, we decided to eat in the restaurant. My first disappointment was the very limited vegetarian options available and I ended up having mushrooms as a starter followed by mushrooms as a main course. The second disappointment was the lamb, which my partner found very chewy. Considering the meal in the restaurant was charged at a premium, these disappointments were not acceptable. One good note on the restaurant was that the choice and quality of wine was very good. The only other times we used the hotel restaurant was for breakfast each morning. Here, again, we were disappointed. The restaurant was small and tables were too close together. The choice of items for breakfast was very limited and items would go fast. Service in the restaurant was ok but I do wish they'd serve toast separately from tea and coffee. I could go on about the weaknesses in the restaurant but that would be unfair as the staff and reception in the hotel were generally very helpful and very friendly. We did hear others complain about size and decor of rooms, our room though was very nice and comfortable, a large bed, sofa and bathroom with shower and bath. The room also had lovely sea view, though being on the ground floor, it was not always possible to see the sea owing to the wall and hedge around the hotel grounds. All in all, the hotel is to be recommended if you are looking for a peaceful break in a traditional style of accommodation and do not mind some of the decor looking a bit 'tired'.

    2
    « Disappointing »

    The staff and location of this hotel are the only good thing about it. Our the matress protector had not been cleaned. It appeared to have blood on it. The metal window frame in our room was covered mildew and wooden surrounds had peeling paint. Large stains on the carpet under the window. When I used the ladies room off the restaurant area there was blood on the door going into the room and blood in the hand-basin. Very poor WiFi connection. Lots of noise coming through the ceiling from floor above.

    5
    « Wonderful weekend break »

    From our arrival on the Friday evening to our departure on the afternoon of the Sunday, apart from the overall ambiance of the hotel, we can not overstate the friendliness and the helpfulness of the staff. Our room was clean and tidy as was the hotel, and we were impressed with the overall value and quality of the bar meals we were served. Cannot wait to find the time to return again.

  • 5
    « Amanda and Paul Owen »

    I had booked this hotel on a few occasions for family and a friend as a best western night receptionist/ auditor they said it was a lovely stay , so I decided at short notice to book it that morning for 2 nights . Upon arrival it was a lovely hotel quite grand checked in with reception the receptionist was very welcoming had put a request for a sea view room and didn't disappoint at all beautiful view of the sea from our balcony. Breakfast was lovely staff were very lovely polite and very clean breakfast room . Will definitely be back again very happy customers. Well done livermead ??????????

    5
    « Weekend away »

    A lovely hotel had a lovely view of the sea the staff an receptionist was wonderful an pleasant will definitely go back I would highly recommend it the price was well worth it an the rooms were comfy an spacious a lovely view of Torquay town centre an the dining area for breakfast was lovely an breakfast was a selection of toast cereals an continental fry up couldn't of asked for a more nicer stay

    4
    « Sunday lunch »

    We were married here two years ago but chose, on this occasion, to return for Easter Sunday lunch with our family. Charles is no longer here but Peter, the new General Manager is brilliant. Fantastic customer service and very attentive. The food was delicous but we were quite shocked that like on Mother's Day lunch, lamb assisting from the menu. I know it can be pricey but it could be added to the menu with a supplement. One of the waiters accidentally spilt a very hot plate of food over one of our party but again, great customer service from the manager put this right. We look forward to returning soon.

    1
    « livermead care home »

    When I booked this hotel I booked and paid for a room with a sea view, we checked in and were given our key room 69, good number I hear you say. We used the lift which was worse than a scary ride at Alton Towers, it had the old metal gate which ate my husbands hand when he tried to close it and the breeze block decoration was a sign of things to come. When we got to room 69 Myself my husband and 2 suitcases would only just fit in. The view from the window was a derelict house not the sea. My husband went right down to reception and demanded they move us to a room fit for humans with the overly paid for sea view. We were moved to room 26 on the other end of the hotel it did indeed have the sea view which was great, along with a double bed 2 single beds 2 large arm chairs and a table not to mention all the other furniture we had in there, I thought we were on the antiques roadshow. We were tired hot and hungry, so we unpacked and went down to the lounge it was nice a good view of the sea and a nice outside terrace. We were given the menu which was very basic but designed to fool you with fancy words. At the end of the day a pork chop is just that, so we decided on a bar meal which was somewhat better as long as you like chunky chips. We ordered a cold meat platter with salad new potatoes and a boiled egg. The meal arrived minus the potatoes and the egg. The meat was a bit of processed chicken a bit of fatty ham and a slice of beef so rare a good vet could have saved it. When we asked about the missing food all we got was and I quote oh was it. We got a pudding as a replacement which was also vile. The outcome of this meal was £38.00 for a few green leaves a quarter of tomato 2 slices of cucumber and the few remains of dead animals. Needless to say we ate out in the evenings after that. The next event was breakfast now when I say poached eggs on toast I take it that everyone would agree on the eggs to mean more than one,.It turned up in less than 2 mins and there on the plate was what used to be a slice of bread before it was mutilated some one saw fit to cut off the crusts it now was the same size as a Jacobs cream cracker and sitting half on it was a poached egg oh it looked so sad I wanted to cry for it, it reminded me of a childs rubber power ball. I put the first and only bit in my mouth and it was then my taste buds thought it was having smoked fish as that what it tasted of. My biggest problem with this however was that someone in the kitchen had cut my crusts off. Now I now I was sat in what looked like a care home but I am still a young woman and I have all my teeth so the crust would not have been a problem. That ended the restaurant for me. And just before I go I have to tell you good people something if you ever wondered where orchids come from let me tell you they are grown on the top landing of this hotel the heat from this hall way was un bearable I would not want their gas bill. The hotel only had one good thing about it and that was the EXIT. If you are over 70 and sill think everything should be like it was when you were in your thirties then this decrepit old hotel is for you.

    4
    « Dated but clean and functional »

    Although the decor and equipment is obviously fairly old, it is spotlessly clean and does not have that 'old' smell about it, and everything works. Good location, decent breakfast and good dinner option (was 2 for 1 at time of visit). Under occupied (in a cold, wet March) but should imagine it is popular in the Summer.

    5
    « Happy New Year »

    I stayed at this hotel with a coach party for 4 days over last new year. We all had a wonderful time, first class food entertainment and very friendly and helpful staff. Would certainly recommend. The afternoon teas were really nice and the New year's Eve meal was terrific. We travelled from the north of England but the trip was certainly worthwhile. Thank you

    4
    « Anniversary Weekend - Tired but excellent service! »

    We stayed here for our anniversary weekend in a lovely room with a great view of the English Channel. Although the hotel is tired and in need of some TLC the staff were very efficient and the restaurant served excellent food.

    5
    « Fantastic view over Torbay »

    If you appreciate a traditional hotel with no chrome or mirrors in sight then this is for you. I sat with a glass of wine in the bar/lounge and watched the most beautiful sunset over the bay.The multi coloured lights strung along the sea front and the twinkling lights of Torquay were magical. The Livermead Cliff has an air old fashioned charm about it. The Restaurant offers a good menu at sensible prices and staff are attentive and friendly

    5
    « What a view »

    We stayed for three nights at this hotel, which is literally "on the beach", or would be, if it weren't for the sea wall, with its name emblazoned on it! I had asked, almost tongue in cheek, for a sea view and wow, did we get one!! The staff were great, very friendly and helpful. One of the reviewers had previously complained about the lift and this is definitely a problem they have. It is very small and has the old double-door system, which is difficult to work. The staff did offer to help us with our luggage if we needed, though, which would probably have been an easier option. We did find the shower in the room a little difficult to work out, but otherwise the room was excellent. I can see what people mean by an "80s look", but it was fine for us!! Another reviewer complained about the position, being remote from the town centre and shops. OK, it is a twenty minute walk, probably, but we found the bus service to be excellent and the bus stops are only yards from the hotel. It is actually quite convenient for a walk along the lane to Cockington village, which we did in about 30-40 minutes. We ate in the bar on two evenings and thoroughly enjoyed the Brixham fish and chips!

    4
    « Good position, very clean, excellent food »

    Comments have been made that this place needs a bit of updating which is true but it is very clean, the staff are excellent and obliging and the food was first class. We would definitely stay there again. We paid extra for a room with a sea vie which was a good size and had a genuine sea view and we would book the same again.

  • 3
    « Valentines weekend »

    We stayed at the Livermead Cliff hotel for 1 night (Saturday 13 Feb) in Room 8. It was a last minute booking - the staff on reception were lovely, very friendly and accommodating. We ate in the bar and the food was excellent. We was very disappointed with the room - the mattress must have been 20+ years old (felt like you were being stabbed all night by the bed springs), I actually suffer with back/shoulder problems due to a back/shoulder injury which meant that I could not sleep in the bed as it was so painful for me. The toilet seat was cracked (very unhygienic) and loose. The TV didn't work due to the aerial signal. There was a humming sound all night which we could hear and a banging music noise. The cold tap from the sink dribbled hardly any water out. This room was very disappointing for us, especially for a valentines break. We both hardly slept the night due to all these issues and checked out just before 8am - we didn't even stay for breakfast as we both had enough.

    3
    « Beautiful seafront location »

    This seafront hotel has lovely sea views. Bedrooms vary in quality. Some recently redecorated, some larger than others, some with sea view balcony so I guess it will pay to be specific on your needs and pay for upgrades. Good breakfast room and good English breakfast. Attentive staff and management. The reception area and lounge bar area is a bit out of date and tired, but again, great sea views and good food.

    2
    « the view was probably the same in the eighties »

    The hotel was a 20 minute walk from town and we were told when booking it was 5 minutes. Subsequently we spent £40 in 2 days on taxis. The decor is very dated it took me back to the eighties but not in a good way. I would not stay there again unless it was refurbished and priced more reasonably.

    4
    « Slightly dated but lovely position. »

    This hotel has a great position right next to the sea. It has gardens and terraces which can be used in good weather. The décor is a bit dated but the rooms are warm and comfortable. The hotel is ideally placed for visiting the whole of Torbay.

    4
    « excellent food and service, elevator needs replacing »

    Stayed for 4 days over Christmas 2015 and found the food and the service excellent. Some aspects of the hotel need updating such as the only lift which has double doors on each floor and the inside door is composed of metal struts held by springs and seems to have been there since the hotel was built long ago. These doors are very heavy to operate and pose a danger to users especially chIldren and the elderly. .A modern lift would be apprerciated. Also the temprature in the lounge was often excessive such that the outside door was often left open to cool the area. Our room was rather small but clean. The food served over the Christmas stay was wonderful.Best ever food.

    4
    « Great food »

    Stayed here for New Year , we had great time with friends and have to say food and service was excellent. It has lovely location looking over the sea and across the bay. The family room we stayed in was very clean and tidy but it does need updating

    5
    « 3rd visit but the best. »

    We were there for a line dance weekend. Staff were friendly and very helpful. Food excellent with great service. The room was the best we have had. We had a little trouble with the flush in the bathroom but staff were prompt and efficient at fixing it.

    4
    « Christmas Lunch »

    May I, on behalf of Torquay Tennis Club thank you for an excellent lunch, well organised ,good food, very friendly staff,and a varied menu, good old fashioned silver service an amazing feat considering the amount of people. Well done Antony and team

    4
    « Livermeads October 2015 »

    Lovely location, plenty of parking, about 20 minute walk along the front to Torquay shops. Excellent breakfast, and lovely Staff. Small room but clean, would be improved if the bed wasn't so soft. Overall very good experience.

    2
    « poor food »

    I have been coming with a club here for a lunch for a few years and now find that what was once a good lunch is now overpriced and not very well cooked as most things are overcooked and small portions for not a very cheap price.Perhaps the original chef has gone but the food is poor .Also now that the piano player has died the atmosphere has all gone ,The xmas lunch was very quiet withno atmosphere at all so non felt in a xmas mood. very disappointing and I for one will not be returning which will be a relief to get away from the proverbial carrots

  • 4
    « Very good »

    Lovely situation overlooking the bay (sea view rooms). Clean hotel with evidence of updating. Wonderful, helpful staff and excellent food. Good car parking. The only difficulty is exiting the hotel and turning right.

    4
    « A very acceptable place to stay »

    Being a Best Western Gold Card customer, they kindly upgraded my wife and I to a family room with a sea view, which was very kind, and a lovely start to our stay. The room (# 26) was quite large, containing a double bed and two single beds. The view overlooking the seashore, rather than across the bay. Stunning views nevertheless, with moonlight on the water on some nights, and lots of sea birds, including Little Egrets. The breakfast was first class. We opted for a full English, which comes with a choice of eggs, sausage, bacon, tomato, baked beans, mushrooms, potatoes, etc., plus a great selection of fruits, cereals and yoghurts etc. We also ate there a few nights. The choice of menu varied each night, so as to give diners a good variety, and had half a dozen different starters, mains and desserts to suit most tastes. A four course meal being under £30 per person. Very good value and very good quality too. The staff were friendly and polite, and some nights included live music for the tinsel and turkey coach parties. The one man band electric guitar chap being really very talented as he did songs from the 60s to the 80s, Queen and Status Quo being my personal favourites. The bar overlooks the sea, and serves well-kept local real ale. All in all, very good, and we would stay here again. For those travelling by car, it is worth nothing there are more car park spaces than there are rooms, so no need to panic.

    2
    « Rip-off hotel »

    Staff unwilling to help, toilet won't work, lights don't work, taps don't work. Calls itself a pet friendly hotel but dogs not welcome. When booking online make sure you read the small print because the staff won't help if you overlook something.

    5
    « ANOTHER RETURN VISIT »

    Just returned today from another Turkey &Tinsel visit with my group from 2ks travel. We have been several times and we think this was the best one yet. Superb location overlooking the sea could sit and look out all day. Staff absolutely wonderful, immaculately turned out, polite friendly and always helpful. Rooms are slowly being refurbished several of my group had lovely new bathrooms but all were clean with fresh towels daily and lovely and warm. The food, what can you say, superb, 5 course every evening with such a huge selection to choose from and all beautifully presented with professional silver service. We all loved everything about this hotel and have already booked to return next year. so many thanks again to Anthony and his staff for another fabulous holiday at the Livermead Cliff.

    4
    « Excellent food and service »

    Having previously been a bit sniffy about this hotel, I have to say the food was terrific on our latest visit, and the service throughout the hotel was excellent. The waiters and waitresses in particular were excellent. Cheerful, hard working and very tolerant of our northern 'humour'. The restaurant was very well managed. The rooms are still the typical eclectic mix we seem to put up with from English seaside hotels. Ours was compact, possessed a vibrant pink bathroom suite, peeling paint in the bathroom and heating that didn't work. Apart from that, it was fine.

    4
    « 3day break »

    Booked to stay for a quiet break as usual.unfortunately my friend was taken ill and admitted to hospital .the staff were concerned and enquired as to his state of health and showed concern to me as to how I was. This was much appreciated and during the rest of my stay I visited the hospital twice daily and each time the staff were concerned.(my friend fell ill which had no bearing on hotel) . thank you to all the staff from me and my friend. I had to return home and collect items for friend and booked a further stay in week and the same concern was given again thank you. As always the service,food,rooms and cleanliness were of a high standard.

    4
    « Well positioned and welcoming »

    The Livermead Cliff hotel is very well positioned overlooking the sea and a pleasant short walk along the bay into the town and amenities. We booked this hotel at very short notice and the booking and reception were handled very well. We were given a spacious room with a lovely view over the bay into Torquay. Free Wi-Fi worked throughtout the hotel. We didn't dine in the restaurant that night but ate in the bar and the sandwiches were delicious and nicely presented. Chips were red hot! We had breakfast the next morning and there was plenty of choice, the food was delicious and the plates were very hot as it should be. A lot of hotels fall down on hot food being served on cold plates. The standard of service throughout the hotel was very good indeed. If I was in the area again I wouldn't hesitate to stay there!

    3
    « Stunning views but faded splendour.. great for a night »

    We found this hotel by googling 'best sea views'. I didn't check it out on tripadvisor but just decided to book it for a one night stay. Sure enough the sea views are as good as they could possibly be and we were not disappointed with that. The actual hotel itself is probably in need of an upgrade. I can see all the staff are very professional and try their best but the hotel has feel of faded splendour and a lot of the look and feel is very 1970's although I can see that there is a function suite that has already been upgraded. Our room was clean enough and did have a balcony to a sea view but again the room had that old-fashioned feel. Everything was clean.. but old. We looked at the dinner menu and thought about eating in but decided to go out and have a fish meal. Breakfast was passable. Don't get me wrong.. I would still stay here in preference to a more modern hotel because it has that all important view. My advice is that it's great for the odd night but no longer than that.

    5
    « wedding »

    my husband and I had our wedding reception here in August. I could not recommend the hotel more highly. our wedding reception went perfectly. The hotel has great views from the reception room, garden and honeymoon suite. The hotel is clean, has great decor, food drinks and outstanding service. weddings do not always run smoothly but I (the bride) was totally unaware of my naughty/troublesome guests or problem with other service providers thanks to the amazing staff at this hotel. every time we have visited to plan or book we have had great service and food. ....the honeymoon suite was massive and beautiful too.

    4
    « A nice hotel next to the sea »

    This hotel is at least a 20 minute walk along main road by sea to the town but you can get a bus nearby. It is situated right by the sea. I had a lovely room if a bit dated with views across the sea to the harbour, bed was a little uncomfortable but otherwise really liked room. Breakfast was excellent as well, although did take staff quite a while before they took order for tea. Wi-fi was ok but not the best, but did enjoy my stay here.

  • 3
    « Needs Modernising »

    Stayed for only one night on 24 October and I can honestly say I'm glad it was only one night. I had booked 3 rooms for myself and my family and all rooms left a lot to be desired. I will be in no hurry to go back to this hotel. There was a pubic hair on the sheet of my bed and several on the bathroom floor. The toilet was set so close to the wall if you were right handed as I am you had to sit sideways to use it. The rooms need money spent on them to be worth the money charged.

    5
    « Helpful and by the sea. »

    Running conferences can be hard work. But the staff at the Livermead Cliff were so helpful that the three days went without a hitch. Everything which had been asked for/arranged in advance was done. And the function room was laid out exactly as required. This necessitated two changes in the furniture arrangements but this was done in a very short period between two sessions without having to be reminded. As we also had extra lunchtime sessions on a voluntary basis, the staff provided cold meals in the function room which could be ordered during the morning, complete with time required. For several sessions we asked for complete silence in the room. This is done and no noise of chiming teaspoons or cups on saucers interrupted the readings. Yet the tea and coffee was produced within seconds of the session ending. The managers were helpful, the staff the same (even escorting an elderly lady to her seat several times a day). A few comments say the hotel looks a little tired: not so but if being a little tired means having a polite staff, cleanly dressed and ready to attend to the customers and people staying, then we ought to have more of it in Torbay. And again, you just can't beat the view: moonlight on the sea, waves crashing on the rocks, sun reflecting from still water. During the three days we had it all. And ease of access to the terrace made it all the more fascinating.

    4
    « Long weekend to celebrate my birthday »

    Good sea view room. Decor a little dated and bathroom in need of refurbishment. Breakfast was good and served by very friendly staff. All staff were most helpful and I would be quite happy to recommend this hotel to my friends.

    4
    « Fantastic location,right on the sea front, beautiful. »

    The hotel is basic,its a little tired but homely and comfortable. I would have rated it good rather than very good but this wasn't an option. I would advise asking for a sea view as rooms on the other side of the hotel have a lot of traffic noise. The staff were very pleasant and attentive and evidently work very hard. The food was of a reasonable standard. So, a comfortable and affordable hotel for anyone not looking for luxury.

    3
    « Nice Hotel Bad Beds »

    Stayed one night as they were dog friendly, the staff are helpful and friendly, and the hotel was in an excellent position. I had a single room 41/42 bed was very uncomfortable with a very loud extractor fan below. Hence very little sleep, very disappointing £12.50 for a breakfast they must be joking!!!!!!

    5
    « Great staff »

    We had a marvellous sea view room with uninterrupted view across the bay. All the staff could not have been more helpful. The restaurant was very comfortable with a very good range of food and wine. Very good hotel!

    1
    « Old, run down and depressing! »

    We've been travelling the uk for 6 weeks staying in a new place every time and this is the worst we've stayed in. Very old and out dated. Rooms were unbearably hot to the point you couldn't sleep and couldn't cool them down even with window open. Wifi didn't work. TVs had no reception. Staff seemed depressed and unhappy. We made the mistake of eating in the restaurant as we'd had a long day driving and couldn't be bothered going out. food was poor at best and extremely over priced! Wait staff were unhelpful and unfriendly when they eventually approached us. we couldn't even get a jug of water after asking twice and they never even asked if we would like any other kind of drinks with our meals. Torquay is an amazing little village but do yourself a favour and stay anywhere else!!!

    4
    « Lovely stay »

    This hotel was right on the sea front with fantastic views, staff were very polite and helpful. Food fantastic, ideally based for surrounding area. Would recommend to friends and family. Only downside was windows in room didn't shut properly so quite abit of noise from outside

    3
    « Out of date! »

    Well picked the Livermead because of the location by the sea,it is the only hotel in Torquay that's on the coast of the sea,the staff are excellent, the food is good, but Best Western need to upgrade this hotel to keep customers coming back,it is only fair not only to customers but to staff, who so so helpful to please, come on Best Western upgrade The Livermead , or are all your hotels like this

    3
    « Good food, excellent staff, very poor bedroom. »

    The staff at the hotel were polite and helpful and the choice of food excellent but our double room was tiny and the en suite awful. It all needed urgent refurbishment. The hotel is in a lovely position overlooking the sea.

  • 3
    « In need of major refurb »

    Amazing position close to both Torquay and Paignton with fab views across the bay. Loads of parking and breakfast first class. The downside to this hotel is the very dated rooms and public areas. Our first room we were given was tiny and so dated with the worst furnishings and mattress we've ever seen. The mattress must have been at least 20yrs old and when I pulled the covers back it was covered in stains :-( bearing in mind this was costing £125 a night B&B. We immediately went back to reception to complain and was obligingly given a key to go and have a look at another room. This was a family room overlooking the sea, which was much bigger than the original but still very dated and with horrendously old and uncomfortable mattresses. It was definitely an improvement than the first room so we decided to stay in it. I know due to the current economic climate that businesses are suffering but if this hotel wants people to recommend and return they really do need to think about spending some money on improving it. All that besides the staff were lovely and the weather was glorious for our few days stay and it hasn't put us off Torquay at all.

    4
    « 3 Star Hotel with great views across the Bay to Torquay »

    An excellent hotel for a 3 star rating but the rooms could do with updating. They are a little tired and some of the furnishings rather cheap but never-the-less fully functional and not a problem. One or two of our party complained that their rooms were a bit pokey but that was not my experience. Our room was well cleaned every day The staff were, without exception, absolutely excellent - pleasant and efficient from the General Manager (who would get stuck in and help where necessary) down Clearly the staff were well managed but not bullied. The food was excellent both at breakfast and evening meals and they were very accommodating about varying the make up of the meals if one was choosy.

    3
    « Not worth the money but--- »

    I will Start with the staff.. Great people can't fault them in anyway. Food is good and served promptly. Now the bad hotel is dated beds are really soft (personal prev is firm ) but what really milled it is finding a kids dummy under the bed and stew on the valance which h is unexabtable for £100 plus per night .Would I stay again YES but not at that price

 

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Depuis : la sortie 31 M5. Suivez les indications pour Torquay et continue à suivre l'A379 jusqu'à Torquay. Suivez les indications pour le front de mer. Au front de mer, tournez à droite et suivez la route. Le BEST WESTERN Livermead Cliff Hotel se trouve à 550 mètres sur la route côté mer.