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BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa,  Southport

3.5/5  - basé sur 1364 notations.
The Promenade, PR8 1RB, Southport, Great Britain - Voir la carte
+44 1704 533771 +44 1704 500657

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bar-salon
    Bar-salon
  • Parking extérieur
    Parking extérieur
  •  Restaurant
    Restaurant
  • Sauna
    Sauna
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Le Best Western Southport Seafront Royal Clifton Hotel & Spa bénéfice de vues exceptionnelles sur le littoral nord-ouest, les Jardins du Roi et le lac marin. Suites, mini-suites et chambres familiales spacieuses. Magnifique centre d'esthétique corporelle, salon de beauté, restaurant primé, bar-bistrot de créateur et personnel amical. Accès facile à Liverpool, Manchester et plusieurs terrains de golf de championnat. Un lieu impressionnant pour les affaires avec d'incroyables vues sur la mer et la côte nord-ouest. 11 salles de conférence au rez-de-chaussée pouvant accueillir jusqu'à 300 personnes et 111 chambres, quelques suites disponibles. Cet hôtel prestigieux est facilement accessible, 20 minutes de la M58 et de la M6, avec parking disponible pour 80 voitures. Parking gratuit, pour les clients de l'hôtel uniquement. Passez un excellent séjour !

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NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
348
Très bon
 
493
Moyen
 
287
Médiocre
 
139
Horrible
 
103
En couple En couple 653
En famille En famille 231
Escapade entre amis Escapade entre amis 191
Professionnel Professionnel 125
Voyage solo Voyage solo 45
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BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa,Southport
  • 5
    « Bridge weekend »

    We organised a weekend of bridge 25 th November 2016 . There were 40 people and 10 tables, From the first enquiry I found the hotel contact Lynn hyland very helpful. On arrival the staff were very helpful, ano a couple of issues we had were quickly resolved.we asked for a wine reception followed by dinner, both went like clockwork. As we were eager to get to bridge after dinner the restaurant staff were very quick and efficient to serve us . The bridge room was perfect and easily coped with ten tables. Next morning the same effective service at breakfast. For anyone planning an event at this hotel i would highly recommend them.

    3
    « Nice old hotel - Some little niggles »

    This hotel is an old hotel- noticed some reviewers said its in need of updating but it is part of its charm- we stayed in a twin superior which was lovely and spacious good view overlooking the park, we used the pool and facilities nice no issue Had made some enquiries regarding the spa and facilities via the website that still remain unanswered but we ended up ringing- spa asks for 50% deposit fair enough- I paid in full but make sure you do this in good time as I was told the balance was unpaid and ended up going downstairs to show them my 'pending transactions' on my bank statement- bit frustrating and undid the work of de-stressing me- Little frustrating. We ordered room service which was great and good quality Breakfast was a little fraught- quite busy, some of the staff preferred to congregate around the computer debating who was room only and who wasn't whilst guests were coming up and asking for tea, coffee milk etc,, in the end we collared a nice young lad who finally helped us out. We spend time in the lobby bar which was a nice cosy experience. Would stay again, I would probably just alter a couple of things and have breakfast elsewhere.

    5
    « A wonderful seaside hotel! »

    After a heavy week of business we checked in to The Royal Clifton Hotel & Spa. We must say that the rooms are exceptionally clean, customer service and the staff were excellent... the standard of food in the restaurant is fantastic!! We will be coming again...

    1
    « Items taken from room »

    Our room was adequate and the location of the hotel was good. We had our evening meals in the hotel both of which were good. The staff seemed friendly. However I had two expensive items of clothing taken from the room on two separate occasions. We reported this to reception. A very nice maintenance manager named Chris took our details and said that the manager would contact us regarding compensation. On our return home we received a phone call from reception saying that the items had miraculously turned up and they would post them to us. Great we thought. I had to ring on at least 4 occasions to ask what had happened to my items and eventually received the items 2 weeks later. There was no apology for the delay each time I called. I subsequently have written to the manager who hasn't even been bothered to get in touch and offer his apology and an explanation as to why it took so long for my goods to be posted out to me. Sorry to say we are not impressed.

    4
    « Lovely Stay »

    Room requested was for twin beds, nothing else, we were given a second floor front room with bay window with wonderful views,of gardens and lake plus sea view, chairs in room with little table. For us it was really lovely, to come back to after a lovely walk round and relax . Breakfast was included in price and was very good and plentiful.. Evening while available in the hotel was I think a franchise and had to be purchased as and when, we did so on first night, and it was not good and very expensive to us for what we got, would not recommend it. so we went out and about plenty of choice so no problem!

    3
    « Desperately needs updating »

    2nd visit to this hotel. We have family up that way , so it's an easy place to stay. Firstly the staff are great and very helpful. Food is great and breakfast is lovely. Huge range and all hot and tasty. It's just the rooms that let this hotel down. They are in serious need of upgrading. Dirty stained carpets and a peach bath ! Just goes to show when it was last refurbished! If you not fussed by your room then this is the place for you. Just a shame as it could be fabulous.

    5
    « Lovely seaside hotel »

    We booked this hotel In the lovely seaside town of southport for 1 night on a Renault deal which we got for free for test driving a car. We chose the hotel based on trip advisor reviews and its central location in southport and booked through an agent for our stay. I had emailed ahead with instructions of the room we would like and on arrival we found these had been granted plus a free upgrade to a sea view room which was lovely. We couldn't check in straight away but the friendly receptionist took our bags and stored them for us until we returned at 3pm. Parking is also free at the hotel provided you put your number plate into the parking meter on reception. Our room was lovely and clean with a sea view looking out to Blackpool and the bed was mega comfy and the room airy but warm. We decided to try out the pool and spa area which was probably one of the nicest part of the hotel and free for hotel guests to use. I usually find hotel pools really cold but this one was toasty and warm and everywhere clean and tidy. On this occasion we didn't try the bar or restaurant in the hotel but the menu looked lovely and reasonably priced and the bar area fully stocked. The hotel is quite old and this does show in the decor but in my opinion this only added character to the hotel. All services were fine and staff were really friendly and I would not hesitate parting with my hard earned cash to actually pay for a stay at this hotel, it was a really pleasurable experience.

    4
    « Just lovely ! »

    We visited in November, with two friends, on a deal. The Hotel is about 15 minute walk to the town centre, parking is available free in the car park. Everything was good.,check-in was quick , helpful, and very friendly. The room was a little old fashioned, but very clean and tidy, had plenty of tea, coffee, milk and biscuits., toiletries were sufficient, good size tv. Free wi-fi , but only had a good connection in the main lounge and dining room. We had breakfast , dinner and Prossecco included in our deal. Prossecco was waiting for us in our room, and there was no problem in us taking it to drink with our meals and finish in the lounge. The food was beautiful, good selection on the menu,plenty of choices for starter, main and sweet. The staff were all very friendly and helpful, a credit to the Hotel. We didn't use the spa, but will on our next visit.

    5
    « Fantastic Stay »

    I read a few reviews about this hotel & was slightly worried about where I had booked for me & my partner to stay for the night! I shouldn't have worried though as it was a fabulous stay, All the members of staff we encountered were very helpful, Happy & kind! The room was huge, Lovely & warm with fab views of the river & out to sea. We didn't eat in the hotel so can't comment on the restaurant, The hotel is situated only a few minutes into the centre & from the pier! All in all a great hotel, We will definitely be back.

    5
    « Amazing Staff & Amazing Location »

    On arrival at the hotel the reception staff were so friendly and helpful which made us feel so welcomed. We were in a promenade facing suite which was amazing with a 4 poster bed and complimentary bottles of water which was a lovely touch. The bathroom was huge and the room was lovely and warm. We had a chat with the barman in the conservatory bar and he was really helpful giving us directions. The hotel is superb location for everything. It is really central. Finally at the end of the night we had a drink in the hotel lobby bar which had a fantastic chilled out but cosy atmosphere. Breakfast was great, buffet style but everything included even fried eggs and again friendly, helpful staff.

  • 5
    « Vicky »

    Having visited this hotel a year ago,on one of those deals you know the ones I am on about decided to go again,do you know on arrival Vicky and another young lady were on reception sorry young lady can't remember your name check in was a breeze we had a room that was a lot larger than last year,ok I read with interest on TRIPADVISOR people whinges and moaning about this place.being old and dated,right o it is an old hotel,yes it is very large,but it is what it is,you get what you pay for I am afraid we got what we paid for and more,it was comfortable,food was excellent as it was last year,plenty of tea,coffee and milk in room,comfortable bed,yes the floor boards do creak so what,we couldn't fault,the leisure facilities were very good also perhaps jacuzzi could have been a tad warmer but hey,2 visits 2 real good experiences really good value in our opinion,they themselves are doing a special 2 night deal,we will definitely be taking up their offer,many thanks to the staff and keep it up,Vicky we will be back

    5
    « Traditional and proud »

    I organised a coach trip of 19 ladies a breast care support group, for our annual weekend away The hotel is a large old building on the promenade in easy reach of shops and all amenities. It is in keeping with the era in which it was built charming and elegant, the rooms are individual some with extra rooms, some family rooms and all en-suite, clean and warm. Lovely fluffy white towels every day and nice toiletries. One lady complained her bed was old and uncomfortable and within 20 mins a new one was delivered to her room. I requested a ground floor room for a disabled member and a room near a lift for myself and we got them albeit the lift was a long way from reception. I had problems hiring a mobility scooter in Southport but eventually did so although I had to hire for 3 days as they close weekends Derek from BMs was most helpful and delivered and collected from the hotel. The evening meal was delicious 3 course with choice of courses (1 a veggie) and breakfast buffet style hot and plentiful with tea or coffee served at the table. All the staff are a credit to the hotel, the dining room staff with the delightful head waiter, the reception staff and the manager to the maids and porter. When I remarked on how friendly they were the reply was "we have all worked here a long time and regard ourselves as family. This attitude must rub off on the guests because although the hotel was full everyone was friendly even when we appeared on both nights in fancy dress. The hotel managed to find us a lovely private room after dinner for our sole use. All in all a very pleasant successful weekend. Thank you the Clifton

    2
    « Awful stay ruined my birthday »

    Just come back from a 2 night stay 4 my birthday. All i can say is it was ruined. This hotel is crap rooms dated very dated our shower leaked so bad we had to put towels down. Staff and managers were not interested and the staff were rude. Manners cost nothing. Prosecco was not in room on arrival i even told them a time we were arriving. It came 2 hours after us checking in and it had not even seen a fridge. Defo say premiar inn and travel lodge are fair better. Thank you for the rude service

    5
    « Lovely hotel in excellent location »

    Just returned from the royal Clifton hotel, this was a lovely hotel in an excellent location ideal for shopping and site seeing. We had a room on the third floor overlooking a nice park / lake area I'm sure will be lovely in the summer. The room was spacious clean and comfortable with tea coffee and water replenished daily. Only comment is that I would swap the position of tea /coffee making with tv in this room to give more room to manoeuvre under the sliding roof, ok for me as I'm small but a bit awkward for my hubby ! We also ate here and the food was very good we had an excellent steak and breakfast was also great with food replenished quickly. Drinks typical hotel prices but there's a weatherspoons just up the road ! One little tip the switches are floor level next to the bathroom door for hairdryer and towel radiator we didn't find them for 24 hrs !!

    2
    « Dated and very tired »

    Beautiful looking old hotel, it is in need of some serious updates and renovations!, definitely not worth the money they charge even at half price!. The rooms are clean but very dated with poor bathroom facilities (coloured plastic bathroom suites with no water pressure for a shower). I ate in the restaurant they did not have my first two choices, I ordered stuffed chicken was dry as sticks, with very old vegetables, breakfast was a buffet but again it was cold. I would rather have stayed in a b&b such was the experience.

    3
    « On a coach tour staying one night. »

    Stayed at the Best Western hotel in Southport on November 6th,room was very nice,but when we went down for our evening meal we found all that was on offer was a very small piece of smoke haddock and boiled rice or pasta with no meat or sauce and boiled rice or a meat dish in gravy with mushrooms but hardly any meat only mushrooms with boiled rice.Everyone was disgusted and complained. The next morning the breakfast served up was very nice and plenty of it, When we got on the coach to leave the manager of the hotel came to apologise to us but it was too late by then,he has offered compensation but doesn't know what,As all us wont be going back there the least he could do is to refund us all the cost of the dinner.Watch this space.

    4
    « Lovely »

    Stayed Friday 4th until Sunday 6th Nov. Arrived earlier than check in time but was allowed to leave the car in the carpark, parking is free. Check in was easy and efficient we had a nice big room on the 2nd floor, even had another room attached with two single beds. Bathroom was big, shower over the bath not great, didn't get very hot and wasn't particularly powerful, there were also a number of long dark hair on the tiled floor and wall tiles. Could have done with a shelf over the sink to put things on. Usual complimentary items. Plenty of towels and a heated towel rail. Room was clean, beds and bedding also. Plenty of hanging space with plenty of hangers. Had a wonderful view of the Kings gardens across the road, with the lake then in front of that the beach & sea. Pleasure beach to one side, Pier to the other. Dinner the first night was included in the price and was very well presented and extremely good quality the service was also good. Breakfast both mornings were OK also. Southport is a lovely place, plenty of shops, bars and restaurants. We ate at Casa Italian on Lord St on the Sat night and again had a lovely meal. They do a very extensive early bird, lots of choice, great value and quality. We had a lovely weekend, and would definitely stay at this hotel again. Thank you too all.

    4
    « Really Good Breakfast »

    My wife and I like the occasional breakfast and we took advantage of an offer on Groupon to try the Clifton's buffet breakfast. We did not know what to expect but it was quite busy on the Friday morning we visited. We were greeted by a friendly member of staff and seated quickly despite the amount of residents who came down for breakfast at the same time. While the choice of cereals was not as extensive as other hotels we were happy with what we had and then visited the buffet bar. What impressed us was that everything was fresh and very hot, food was constantly replenished. So we sat down and thoroughly enjoyed a very hot and tasty breakfast. We finished off with tea and toast and were so impressed we have already booked to visit again, it was far better than the breakfasts on offer at well known carvery establishments.

    5
    « Highly Recommended »

    Booked this hotel on a deal from Hotelexclusives.com and firstly this represented excellent value for money. This hotel is graded as three star so my expectations were not massively high but any misgivings I may have had were quickly dispelled. The location of the hotel is perfect for exploring Southport, the staff are both friendly and efficient and despite the hotel being quite busy I had no reason to complain about service. Our room was not massive and did not have a sea view but it was functional and very clean. Where I was very pleasantly surprised though was the standard of the food, it was superb. Dinner was included on the first night and the menu offered was varied and had we been paying was very reasonably priced. However the proof of the pudding was in the eating and the four members of our party all enjoyed different dishes perfectly presented and to a very high standard. Southport has lots of places to eat but we decided to dine in the hotel on our second night and again we were not disappointed. Overall we were very happy with our stay here and would definitely return.

    4
    « A traditional hotel »

    A hotel should be clean quiet, and comfortable. The hotel was clean and comfortable but could have been quieter. The good points - the room was clean, comfortable, and large, the staff were excellent, and the meals were of a high standard. The not so good points arise mainly because of the age of the hotel. The boards creak so passersby in the corridors inevitably make a noise which is particularly noticeable at night. The hotel, I imagine in order to survive, provides facilities for social gatherings which means that people are laughing and chattering outside the bedroom doors in the dead of night. Friday and Saturday nights are likely to be the worse nights Despite placing notices in the rooms concerning environmental responsibility, the hotel lights up the front of the hotel with flood lights - quite unnecessarily. We had a rear room but the front rooms may be lit up by these flood lights. I imagine that in the 1840's the hotel was on the sea front but it would appear that the bay is silting up and it is now some distance from the sea. I would suggest that to leave the hotel and go for a paddle, the distance would be around a mile. So, it may not be worth paying extra for a sea view. Overall, the hotel gives a satisfactory product but it is not the best Best Western Hotel that I have stayed in. It is though good value for money.

  • 4
    « Fantastic Seafront Hotel »

    My partner and I actually stayed here as a reward from a promotion held last summer to get a free night away for test driving any Renault car. We were sent a brochure to select from and chose to have a mini break to Southport as it's not far and we knew the town well. The hotel was marvellous! Filled with all the old seaside harm you'd expect, and the photos on every staircase and hallway depicting the seafront from the Victorian era right up to modern day were lovely! We emailed in advance to request a room on a high floor away from any lifts or staircases as I am a particularly light sleeper. When we arrived we were upgraded to a gorgeous sea view room on the top floor away from the lifts just as requested. The lady on reception was a pleasure to deal with. The room was large, clean, airy, and had two sash windows opening on to panoramic views of the gardens and sea. We decided to make use of the spa facility and pop for a swim and steam and weren't disappointed! The pool was lovely and well heated. The jacuzzi was even warmer and very therapeutic however after a few minutes both our eyes started to burn and we began to cough, so not sure if there were just a few too many chemicals. The sauna and steam rooms were fantastic and great for my knackered lungs. We showered in the spa but decided to dry our hair in the room only to find the hairdryer was one of the units that attaches to the wall, quite adequate but the process did take longer as we both have very thick long hair. We asked reception for something with a little more power and 5 minutes later an additional modern hairdryer was delivered to our room. We had a great night out in Southport and a great night's sleep. Everything we wanted to do was within walking distance and parking at the hotel is free you just need to give your registration at reception. We didn't know this so paid to park but then reception kindly refunded our ticket when we checked out. Given that we had the room on a "freebie" we were both amazed at the quality and service we received. Only reason it's getting 4 stars instead of 5 is the because of the chemicals in the jacuzzi. Would happily stay again.

    5
    « Welcome weekend break »

    This hotel is well worth a visit ,we was welcomed with a smile at the check in desk ,we stopped in room 349 vice nice room and comfi with sea view ,breakfast is plentyful caters for every need ,we had a meal in the bar food was very nice wife said best steak shes had ,well priced aswell ,plenty of parking we parked at rear as full on front of hotel ,swim pool and gym on hand if u fancy a workout ,town is very close to hotel and a super market across the road aswell ,plenty of pubs near by so u havent got to go far for drink .

    5
    « Great place »

    Some negative reviews on here but we had wonderful visit. Yes some areas could do with updating if you want modern but this was built 1840 so I actually appreciated everything it had to offer and the history of the place. We were treated very well and found all the staff friendly and efficient. Vicky on reception had put thought into the rooms we were given as we had a wheel chair with us. The rooms were great, wonderful views to watch the fireworks after a lovely meal in the restaurant with the best kids menu ever! We also used the pool and again staff were very helpful. The pool itself was large and warm also not too busy considering the hotel was sold out. Breakfast was also very good. Overall great location, great staff, great hotel. We all enjoyed it, was lovely to get mum out somewhere so accommodating...thank you to all

    3
    « Rooms old and dated, but the hotel services are good »

    We booked a two night special deal package at the hotel, which included parking, breakfast and dinner on the first night. We were allocated room 145 which is furthest from reception and overlooks the side of the adjacent building. Because we were so far from reception there was no wifi, and the room was unbearably hot. When the radiator was switched off the radiators were still red hot, so it was an uncomfortable stay. We informed reception but they said their were no spare rooms to move us to. The food and service in the hotel is very good, so other than the room we were looked after very well. This is a very busy hotel at the weekend with weddings and other family events.

    5
    « excellent »

    we had our wedding here only a small wedding the food was absolutely delicious, the service by the staff was first class,the table arrangement was excellent, just a couple of small issues on the day that were dealt with by the general manager John, in the most proficient manner, world class customer service left us really happy to have chosen this venue for our wedding and will not hesitate to recommend this hotel to anyone looking for a decent wedding venue. Many thanks Royal Clifton.

    4
    « Annual Church festival »

    130 church members and families used the beautiful Balmoral suite for the 8-day autumn festival. This meeting room worked really well. The access was a little steep for those with mobility difficulties but there were plenty of members to help out. Approximately two thirds of the group stayed in the hotel and were generally well-pleased with their stay. We had chosen a limited menu to keeps costs down and apart from an issue one evening about vegetables being too 'al dente' most considered the selections and service to be excellent. We were able to use the Windsor Room for dining together around large circular tables and this really added to the atmosphere of our event. Some parts of the hotel are in need of refurbishment but the ambience was warm and friendly and everyone felt at home. We plan to return in a couple of years or so for a similar event.

    4
    « October break »

    my wife & i had a god short break the clifton is ideally situated, with fairground , theatre and restaurants bars etc near by. The food was good & a self service buffet for breakfast was very good. The staff where very helpful & polite.

    4
    « Nice location »

    Having read some of the negative reviews I was a little wary of my visit here , however I had a large clean room with a promenade view. Parts of the hotel are a little dated but that didn't spoil my visit. The shower was only just warm enough though.

    3
    « Rather tired looking and need of some updating »

    It would take heaps of money to refurbish this place, walking the long corridors alone alerts a visitor as to how many floor boards need replacing! It is worth wandering around the ground floor of the Royal Clifton as there are a number of interesting displays in cases, some show the history of the area and hotel, others bridal products and paraphernalia. And there was one displaying wigs for sale, which struck me as rather odd, maybe aimed at pensioner coach parties? I booked a 'superior' double room and was provided with a third floor attic conversion. Lovely view of the front and sea but it was a little annoying to bang my head and then have to avoid banging my head on a roof beam used to set the windows in the roof. Generally speaking the room was OK but the bed and chairs were dreadfully hard and the shower not thermostatically controlled - another hazard. The bathroom also lacked proper shelving. The spa, pool and gym facilities are fairly good but again as with the rest of the hotel, appear old and tired. I did not find the food very appealing here I am afraid. I chose room service for my evening meal and was delivered a rather strange mushroom (I think) soup with stale bread followed by a greasy vegetable lasagne and limp green salad. Breakfast was unappetising too. Severally of the cooked buffet items had been hanging around a while I think. This hotel is far from terrible but I couldn't in all honesty rate it any higher than average.

    4
    « Great stay at lovely old hotel »

    We had a great 2 night stay over the busy half term week. The hotel is in a great location being central for everything and overlooking the promenade, marina and the sea. This grand hotel was built in the 1860s and has retained many beautiful features. It is very spacious and comfortable. The family bedroom was lovely, not too hot, with a nice raised sitting area to relax with fine views of the marina, sea, etc, excellent sleep quality, good storage space,tea and coffee with good quality biscuits and an excellent bathroom. Housekeeping was very good. We had a minor problem with an alarm which was resolved in minutes. The breakfast despite the hotel being very busy was brilliant with high quality hot and cold items which were quickly replenished and plenty of staff to ensure things ran smoothly. We had a lovely evening meal in the nice restaurant with a fine choice of dishes and high quality cooking and ingredients. Reception staff were truly excellent. The swimming pool was the icing on the cake...a good size warm pool, never too busy and good changing facilities. We did not try the sauna, steam room or gym. Plentiful free parking. Hard to find fault during our stay and we would like to thank the hard working staff for a delightful stay and the allocation of the fabulous bedroom we were given. We would recommend the sea view rooms though the sea is famously miles away! Great value for this quality. Highly recommended.

  • 4
    « Lovely »

    As always some very strange reviews on here. Yes the hotel is tired in parts, it was built in 1840! Tradition Victorian hotel. Would benefit from redecoration but it would take considerable investment which would push up prices. We had a lovely room, lots of space with three beds, a bay window overlooking the promenade and plenty of storage space. The beds were comfy and a modern bathroom. Usual toiletries provided and coffee/tea facilities. Breakfast was buffet style with a wide choice as standard in a 3 - 4 star hotel. Service excellent, drinks served at your table and refilled on request along with continual clearing of used pots. They were very busy but did not fail to keep tables cleared, people seated and stocks replenished. Pleasant bar area and good service, drinks reasonably priced. Spa facilities were an added bonus with a small swimming pool, jacuzzi, sauna, steam room, gym and beauty salon. I had no problems parking a large family car. There was absolutely no noise from other guests or outside. I cannot comment on some rooms having a poor view but the hotel cannot be responsible for what gets built around it! In conclusion we had a very pleasant stay and I would definitely choose the hotel again. The showcases of costume jewellery for sale were a treat as it was all very low cost and the display case with the history of the hotel was also interesting. I would recommend this hotel. May not be suitable for boisterous children. I took my 7 year old Granddaughter who is quite happy to sit quietly.

    5
    « Great anniversary stay »

    My husband and I stayed at the royal Clifton hotel in southport for our wedding anniversary, the hotel is lovely and we had a fabulous view from our room, the room was a great size and well presented. It had all the essentials we needed, nice and warm feel to the place. The staff were very nice, professional and helpful and room service was great. We had a good nights sleep and the breakfast was the best we've tasted. And to finish off the parking was right outside the hotel which was great, will definitely be returning to the hotel 10/10!!!

    4
    « Real value »

    Booked this short break at a very good price, so wasn`t expecting too much! However the reality was quite different. The whole experience was a delight, from the very attentive staff , large bright room and excellent cuisine.Breakfast was offered buffet style, with the full range of bacon,eggs,sausages,mushrooms,baked beans, tomatoes,hash browns etc,etc all beautifully cooked.The three course evening meal was faultless and offered a very comprehensive choice to suit all tastes.Highly recommended.

    5
    « excellent stay »

    stayed here for 1 saturday night with an offer from superbreaks. had a large front facing room overlooking the park and could see for miles. enjoyed afternoon tea and a swim. didn't eat in the hotel saturday night but the breakfast on sunday was lovely. no problems at all and would definitely return.

    2
    « Pleasant hotel, but awful restaurant. »

    The hotel itself is pleasant. Rooms are somewhat basic and the whole place has an old quaint look about it. Service within the hotel, at reception and the bar, is well staffed and polite. The main disappointment about the hotel is that room service is not 24 hours, which considering today's day and age is poor for a hotel of this nature and size. Also, the WIFI does not reach the whole hotel, which rather than simply telling customers it doesn't work, perhaps a better alternative would be to fix it. The restaurant was nothing short of shambolic. We were seated for 30 minutes without even being offered drinks. Food was late and in one case the wrong dish brought out. Food was also often bland with little flavours. Our case was not the exception for on this night, one woman next to us had to actually walk up to someone to have her drinks order placed. Staff were not well trained and there was no clear structure to the service. Value for money could be considered good, however, with the quality of food as it was, it is totally not worth it. To summarise, good for a sleep, but elsewhere to eat.

    2
    « Very tired and worn »

    Stayed here for 2 nights with my wife to celebrate our anniversary. The room we had was small, very tired and worn, the bed was very uncomfortable (very hard) and the shower had no pressure, this hotel really needs a complete refurbishment. The breakfast was very disappointing, overcooked buffet which was difficult to eat and the room struggled to accommodate the number of guests. The shinning star of our visit was the excellent evening meals we had, the food was extremely good and the service was superb.

    4
    « Delightful, family friendly hotel »

    We stayed at the Royal Clifton on a recent trip to Southport. It's a delightful hotel, stuck in a little time warp as per the decor so it won't be to everyone's taste. However if you don't mind that and value friendly service it's ideal. We had a clean family room , very spacious with the kids in an adjoining room. Bathroom is very 80's, pastel pink plastic bath... but it's clean. The hotel is full of charm and the cherry on the cake is the fantastic spa facilities which includes a warm pool all in the price. This place is very nostalgic, if you don't care about boutique type hotels with quilted loo paper and would like a bit of character then this is for you. Kids were really happy, breakfast is spot on, totally delicious. I'd happily stay here again.

    2
    « rooms »

    Just got back from the above hotel last week stayed for two nights .We had room 235 it was disgusting. To say this was a double room was wrong .You could not have two persons in it at the same time that"s how small it was.the view was of a brick wall 7ft away.I complained as soon as i seen it and was told they could not move us all rooms where full .To sit on the toilet was a risk of burning yourself on the heated towel rail.Downstairs we had buckets on the floors bad leaks everywhere. There was no hot water and no bath ,carpets where dirty .And just to finish off you get a parking ticket when you stay at the hotel for the sum of £100 pounds for a 2 hour stay best part was i was there for three days. staff Friendly.This hotel is more 2 star than 3 sorry to say.Location was good for shopping .Would not return to this hotel sorry to say.

    5
    « Welcoming and friendly hotel »

    On our arrival at the Royal Clifton Hotel, we were met by a warm welcome by the friendly and helpful staff. Our bedroom and bathroom was spotlessly clean and very comfortable, with plenty of wardrobe space. We enjoyed the relaxing atmosphere in the bar and restaurant, drinks and food service was both friendly and efficient. Overall, we thoroughly enjoyed our stay and will definitely return,

    4
    « Great value »

    Stayed for 2 nights, double room which was spotless, very comfortable with lots of storage, lovely evening meal and buffet breakfast which was great and the spa was just perfect, the staff in this hotel are lovely and very helpful, I would defo use this hotel again and also found the location very good too, great stay we loved it thank you Royal Clifton Hotel.

  • 5
    « Very clean hotel & friendly staff »

    I visited the Royal Clifton with a friend in September and was suitably impressed. We were greeted with very friendly staff on reception who made our experience very personable! Our room was lovely and definitely big enough with a double bed each! Although the decor is abit dated the building has great character and being abit of a clean freak myself I cannot fault the cleanliness of our room and the public areas. Having not been to Southport for many years it was very nice to come back and we had lovely weather too so had lovely walks from the hotel as everything you need is within short walking distance. We had dinner in the restaurant which was lovely, great menu choice and very attentive staff. When it came to breakfast although the restaurant was busy the staff managed it well so as not to hinder anyone's experience. Would definitely come back and recommend to family and friends!

    1
    « Shocking »

    A washed out 1950's heyday establishment in poor condition. Depressing would be my word of choice, lacking basic amenities such as a working room phone or reliable wifi. The lady on the desk thought this acceptable given "I was the only person to report the issue this evening" despite calling 3 poor bell boys over who all confirmed they had no wifi connection either (to their detriment). Paint crusted and peeling off the walls and one of the most hideous bathroom suites I've ever experienced.

    4
    « Good Value »

    I was staying at the hotel as part of a bridge group. We spent 2 nights here. Our single rooms varied, I was in room 152 with a double bed, a modern, white bathroom and sufficient room. Others in our group weren't so lucky and one room was very small but single rooms are often crammed into odd corners. The breakfast was really good, lots choice and a full English. Dinner was excellent with a choice for all 3 courses. The hotel is really good value

    4
    « Step back in time! »

    Stayed one night here on a recent visit to Southport. Beautiful building (2 hotels being merged) Loved the olde world charm of this hotel but wish all the updates had been in place before my visit. I have mobility issues & although there is a lift I had to lift my case up 6 steps and walk and walk until I found the lift. Apart from this it will be fabulous when complete. Beautiful glass cabinets full of wonderful jewellery & history of Southport. Staff were lovely and breakfast was faultless. Bed was not comfortable as too hard but loved the double room I was in. I will go back!

    4
    « Good location. »

    Stayed for 2 nights, Thought it was an elegant old building in a good location. We do not have a cooked breakfast and found the continental breakfast options rather limited. Southport, whilst having plenty of entertainments has a very pleasant "Edwardian" feel to it. A good place for a short break. We hope to visit the hotel and town again.

    3
    « anniversary trip »

    It felt like we were in a residential care home,very dated and dark.We booked a superior room that had been "done up" and it was a big disappointment.When I booked I said it was for a romantic getaway but it didn't make us feel like that.They had put us in a small "family room" with dark furniture, a standard size double bed that was shoved near the window.For the price I at least expected a decent tv, but no it was a very small one which wasn't well placed in the roon.The buffet full English breakfast nearly put my husband off them for life! Many an old person was coughing over the food and you had to make your own toast in a burning machine.It has put us off ever going to southport again.

    3
    « Needing Some Attention »

    Good location. Off street payable parking for non residents restricts guests parking. Worst wifi ever. Poor breakfast, bleak breakfast room. Use of one hotel entrance/exit door a mystery. One small shower gel supplied, two guests in room? Needs lots of attention throughout

    2
    « Wedding anniversary »

    Two nights in Southport. Loved town and surrounds, really lovely but hotel not great. Expensive and Friday night price hiked up. Room 241 hot & noisy - right by kitchen boiler and near to nightclub, music banging into small hours. Hotel full of over 65s and God squad convention! Will definitely return to Southport but not this hotel.

    5
    « we will be back. »

    Had my daughters wedding here,couldn't have asked for anywhere better.Been several times since for a meal and still brilliant.I always stay at Best Western hotels,the food,rooms and staff are brilliant and this one never fails to please.

    3
    « Beware Sunday rip-off. »

    Booked two twin front-facing rooms B&B one room Sun, Mon, Tue the other Mon and Tue. I admit to being remiss at not checking the rates in detail but was amazed to find that the Sunday rate had been inflated as hotel was "busy on that night" so the Sunday B&B rate per twin room was approx. £175/night but £130/night for Mon and Tue. Other hotels offered lower rates for Sunday compared with Mon and Tue. Already over-priced without inflating rates unfairly.

  • 1
    « Booked a treat for my parents »

    Unfortunately my parents didn't have the best experience at this hotel. From check in they found the front of house staff extremely rude as he didn't have the confirmation come through from booking.com that day. The FOH staff was adamant that I did not book, and made my parents feel very be-littled throughout the check in process. The FOH member walked away from my parents whilst they were standing at the reception, to their amazement (and breaching data protection) brought a full list of the guests staying in the hotel, with full names and room numbers (good job they weren't hit men.....) I sent the booking confirmation directly through to my mother who then was offered the room (£30 cheaper than the FOH staff were quoting) - they were told by the reception team it was my fault this has happened as I put the wrong dates (I think I know the difference between the 20th of October and the 27th of October. So after this awful experience, I doubt they will be back. Please make sure you never show a full print out of all the guests staying at your hotel including room numbers as I'm sure that's breaching data protection.

    3
    « Certainly West, but certainly not Best. »

    Firstly, ignore the Seafront part of the hotel description. This is disingenuous as whilst you can see the sea, there are roads, parks, amusement part and other leisure facilities between the Royal Clifton - so you are some distance from the actual coastline. As for the hotel itself, typical large seaside hotel that offers a decent size room at a decent price, albeit the fading grandeur is hard to hide and was not too chuffed at having to leave the bathroom light on all night in order to keep the fan running to extract the pervading stagnant smell. On the plus side, we had to leave before the usual start of breakfast so the overnight staff laid out a very adequate continental spread for us, early doors - so a big thanks to them.

    4
    « Impressed operationally »

    Visited this hotel for a long weekend with friends and I was impressed. We had decided just to have a long weekend away fairly local to where we live just a couple of hours away. I have stayed at this hotel before about 9 or 10 months prior to this visit for work. I was impressed at the improvement in staffing and the way the hotel is now operating. Previously service was a 3 star service but I can only assume they have new operations staff in position and raising the standards. To more like 4 star. The hotel is beautifully located on the seafront with stunning views, the leisure facilities and spa are great the pool is lovely. All the rooms are comfortable. The restaurant serves very good food which is presented fantastically. The bar has a modern style and staff throughout the hotel are welcoming and helpful. As I said earlier with working in a customer facing role myself I can see a lot of work has been done on the operations. I would strongly recommend a visit to this hotel whoever you are and with the British Open being played in Southport in 2017 this would be a perfect stay for any golf fan and there family for the week.

    2
    « Very disappointing break. »

    Used our Tesco club card vouchers to pay for a 3 night break at this hotel which we thought had always looked nice in the Best Western brochure. The cost was £330.00 for bed and breakfast. We checked in at the hotel and went to our room 102,the outlook from the window were three looming brick walls enclosing a dirty space with rubbish and also a noisy extractor fan right under the window. We tried to change the room and were offered 143, smaller,no views at all because windows were frosted and stained glass but at least it was clean and quieter than the first,we decided to opt for 143 as the lesser of the two evils. The evening meal was OK but it would have been nice to have proper napkins rather than paper ones. Breakfast was disappointing the buffet was very dried out and continental breakfast choice rather limited. Only apple juice on offer in main dining room although I noticed the private party in another room had orange juice as well.The toaster was useless and caused a big hold up while people waited . Parking is quite difficult ,a very narrow space along the front of the hotel and when people park greedily the access is awkward . We have used our Tesco rewards on many Best Western hotels and this is the first time we've been disappointed and as I said to my letter to the manager the two rooms we were offered are probably the worst rooms we have ever experienced on any holiday anywhere. I think a price of about £70.00 per night would be nearer the value.i am currently awaiting a reply to my correspondence. To add insult we had to come home a day early( although I wasn't sorry to leave)as I fell ill.

    5
    « Two nights of rest and relaxation »

    The Hotel is well placed to all that Southport has to offer. all within easy walking distance. We were met at Reception by friendly and efficient staff that looked after all our needs. We arrived an hour or two before check in, but in any event we were checked in and asked to come back a little later, which we did ( the car park was free which is a refreshing change for once. We were given our key and directions to our room on the first floor. My wife Liz was blown away as when she opened the room door we had a large bay windowed room along the prom and yes - she could see the sea!! She asked me if I had asked for this room as a surprise, but I had to confess it was pot luck - well done to the Royal Clifton staff. The room was clean and comfortable, the bed was fine, the TV could have been bigger to make it enjoyable to watch from the bed, but it worked fine. The wifi was just not quite strong enough to reach our room (115) but worked fine in the reception lounge. The bathroom worked well but would have benefitted from a once over. We ate in the restaurant the first night, the food was excellent as was the service. We asked if we could exchange our bottle of Prosecco for a bottle of red wine, which they did without any problem. It's an older hotel, but well looked after, the big plus being it had loads of character. We are planning to visit again next year being as we enjoyed it that much.

    4
    « Overnight Stay »

    An overnight stay at Royal Clifton hotel and hotel had everything I required for comfortable stay. Check in was quick and personal which was what I needed after a long day (thanks to Sue). Location is fantastic and only 10 min walk from main train station and couple of mins away from centre. Hotel does has its own gym, sauna and pool facilities that are complimentary for guests. I was unable to try food but it looked quite popular as restaurant was full in evening and for breakfast.

    5
    « Not one thing to complain about »

    We stayed last Thursday and Friday nights, with Thursday evening meal included. Everything was wonderful and I would highly recommend the hotel and Southport has definitely improved since last time we were there. If you like shopping, then Lord Street must not be missed. We will be returning to the Royal Clifton for a few days in December to continue our Christmas shopping and enjoy a relaxing break, this time making sure we visit the spa. I must also say that all the staff were very pleasant and hardworking and are a credit to the hotel.

    4
    « Wonderfully friendly staff »

    We stayed at the Royal Clifton in August and are going back again this weekend. We upgraded to a Promenade room which was definitely worth it. We had a huge bathroom, bedroom and a lounge with coffee table, sofa, tv etc. All windows had amazing views over the lake and sea. Yes, the rooms could do with updating but over all, it was perfectly clean, the friendliest staff and the food in the restaurant was amazing. We got engaged here in August and have since booked our wedding. The staff just make it perfect so we couldn't think of anywhere better. Looking forward to arriving again this coming weekend. Definitely worth a visit.

    4
    « Brief 3 night Stay »

    The Hotel was clean, had a friendly atmosphere Staff were always on hand to assist. Food was exceptional. Ensure that you book for your evening meal even if resident as bookings from outside are also taken for the restaurant. Rooms were clean and tidy. Sea view was ok, Certainly would book again

    4
    « Brilliant value break »

    My husband and I took advantage of the break offered by Travelzoo to stay at The Royal Clifton Hotel for a two nights stay. We didnt know what to expect and some of the previous reviews were a bit offputting but we were pleasantly surprised with the whole experience. We had a lovely big room and bathroom, the bed was so comfortable and everyone was pleasant and helpful. The food was very good, in fact the breakfasts were excellent, plenty of choice, kept hot and refilled when needed. We would not hesitate in returning if we were in Southport again.

  • 4
    « Friendly, helpful staff, hotel clean tidy and welcoming. »

    We stayed here on a Saturday night in a double room including breakfast. All the staff were friendly and helpful, the room was large and clean and everything was there we needed. Excellent location on the Promenade, easy access to town centre and sea front. The room was very warm when we arrived, but we turned the thermostat down on the radiators and was then to our liking. The bed was comfy with four pillows. Including toiletries in the bathroom, and plenty of tea and coffee plus biscuits. Breakfast had a good choice, including traditional and continental plus pastries. We would definitely stay again. Good value for money as we bought it on a Travelzoo deal, and weren't treated any differently.

    4
    « Pleasant Autumn Break »

    Spent two comfortable night at this Hotel on the 'Prom' in Southport. The room was anice suite with 2 bedrooms and could 5. We had a nice sitting area and coulkd see Blackpool Tower in the distance and (since we were in Southport) could also see the sea in the distance. The hotel is a little tired and the shower in our room needed attention but despite reporting it to staff nothing was done. We had a very enjoyable dinner on our first noght and on the next night were going to eat in the hotel, however the displayed menu was the same as the prevoius night so we went elsewhere, Park is lim ited but free. Make sure you are allocated a front room otherwise you may get a view of a brick wall (so I beleive). All in all a pleasant break but glad we did not pay full price.

    3
    « Expected better for price »

    Booked this for one night as we had stayed in Best Western elsewhere which had been good. The standard room was clean but small and old fashioned. The hotel is tired and worn. Dinner was dissapointing and the table next to us were complaining - the poor waitress seemed well practiced at apologising. Having said all that, the hotel was very busy with large groups, which might explain why the food quality was dissapointing, or why they are not under pressure to up their game. In conclusion, for the price paid I would have expected better.

    5
    « Last minute short break »

    Just came home after spending 2 nights here. What a lovely hotel! We could not fault it... The staff were friendly and professional. The breakfast was a lovely cooked buffet with cereals and fruit. We were lucky to be upgraded - what a little gem of a suite, overlooking the sea. Fantastic! Ok so the room and hotel is a little old fashioned in parts if you prefer the modern touches but it was clean and in keeping with the building. We tend to stay in lots of different chain hotels due to husbands work and they can become a bit the same. So for us this had a cosy, homely feel to it with the added bonus of the leisure and spa facilities and friendly environment. Thank you to all the staff for an enjoyable stay!

    5
    « First Class Hotel , Well worth a look. »

    We stayed in this Hotel as a couple for a two night break with breakfast and dinner on the first night , after reading previous write ups about the hotel we went with an open mind. We checked in on Sun 9/10/16 and was handed the keys to room 109. What a grand room this was , fully refurbished and a view over looking Marine lake , the bathroom was immaculate. After unpacking we went in search of the swimming pool , we had a quick dip followed by a sauna , the fitness area , changing rooms and the pool area were spotless. On entering our room we was greeted with a bottle of complimentary Prosecco , Dinner was a three course meal which was out of this world , after a good nights sleep Breakfast followed , self service and excellent and very plentifull , every member of staff we came in contact with was very pleasant . I would have no hesitation about recommending this Hotel so much so we are going to re book very soon . Don't be put off by all the previous negative comments , this is a wonderfull old Victorian Hotel full of charm and ambience , well worth a visit.

    5
    « Excellent »

    We spent three nights at this hotel and can only praise the staff for their friendly attitude and helpfulness. The hotel is a bit tired but our room was clean and warm. The food was excellent and very tasty.

    3
    « OK if you like very old decor »

    The room we had was very dated and the carpet very stained but it was a huge suite. It is a very old creeky hotel that they are trying to update and the staff are great. Eating there was disappointing and service was slow. The location is great though just behind the main shopping street and facing the beach although it is a long walk to get to the sand.

    1
    « Despicable treatment of disabled »

    After recently visiting for what turned out be a poor quality meal I received a very threatening letter and fine for £100 from Parking Eye. As a disabled person I find this outrageous. I was shocked and saddened to learn that the Clifton employs companies such as Parking Eye, who not only totally disregard blue badges (issued to assist people struggling with disability) but who then try and make money out of them. They offered to reimburse me but the damage had been done. Employing such unscrupulous companies raises for me the issue of the hotels moral compass.

    1
    « Fawlty Towers »

    Everything was wrong from start to finish. Food only average, not hot. Luggage assistance was slow to arrive. Manager unavailable 5 days running. Inflexible pricing rates. Rooms too big for our needs. No singles available ever. Prices high for quality offered.

    2
    « Best Clifton »

    Never again very dated first room had crack in window and very dated we were moved to another which was better. Evening meal nice but poor service. Breakfast not very nice. Stayed at the metro the following night which is very good.

  • 2
    « Lovely food, awful room. »

    Like many other Victorian seaside hotels, the Royal Clifton needs millions spending on it to bring it up to modern day standards. It is superbly situated, only minutes from the shops and seafront. After that, I struggle to think of anything positive to say about it, other than a superb 3 course meal which we had in the restaurant. To be honest we weren't expecting much in the way of cuisine, but I can't remember ever having 3 separate courses that tasted so good. I didn't get the name of their chef, but I hope they are paying him well because he deserves far better surroundings. Our room hadn't been decorated for years, kettle didn't work, our complimentary bottle of Prosseco was left on the table at room temperature with no ice bucket. Come on management, how basic is that!! All in all, the hotel is just about ok, but the quality of our meal was outstanding.

    4
    « A Victorian splendour with great views »

    If only all hotels looked like this. We booked for one night and also had dinner with friends in the Restaurant. Upon arrival the reception was very busy with wedding guests checking in, despite this I was checked in quickly by a member of the staff and given directions to the free car parking at the back. The room we had was on the first floor, (119), it was a very large room with lovely views over the Marina, the room was clean and the bed was comfortable. Having read some reviews prior to our visit then we expected it to be a bit shabby in places and I suppose it was. The bar at the front of the hotel did look a bit tired and other areas could do with maintenance but this is an old, large building and in my opinion not bad over all. Our dinner was ok, apart from the chicken on my wife's beetroot rissotto being very dry the rest of us enjoyed the meal. I felt the choice was limited and the price perhaps a bit high for what we got. If I stay again I would not use the retaurant for dinner. Breakfast was excellent and I would suggest getting in early as it got very busy about 8.45am. One thing I would mention is the smoking area outside of the conservatory bar. I am a non smoker but my wife does smoke. Like many other establishments the smoking area seems to be neglected with tables left dirty and the floor unswept. We did spend an hour sat in this area after dinner and would compliment the staff in responding to our request for blankets for the ladies to keep them warm. Yes it does need some attention, yes the floorboards creak a bit and the lift is small but walk across the road into the Marina Gardens and turn around and look at the hotel then look to the right and compare it to the Travel Lodge, I know where I would rather stay on my next visit!

    3
    « Great location »

    Stayed here for a couple of nights. The hotel has a prime location but is quite shabby inside and in need of some redecoration The staff were excellent and our room was large and clean with a great view. The mattress was very hard. Breakfast was disappointing, It was buffet style and there wasn't a great choice.Some of the hot food had been kept hot for too long and was dried out.

    2
    « No sleep »

    Just spent two horrendous nights at this hotel. ( was our wedding anniversary) We were in room I on ground floor and the door didn't fit properly so room was cold. Worse still was the noise, coming through the gaps in door. The staff kept crashing through the door on the corridor just outside our room, talking loudly, from 1 am then trundling what sounded like a glasses trolley past the room. At 3am more crashing about. At 4 am there was a loud humming noise from nearby sounded like a dishwasher. Then at 6am a loud thumping noise possibly a delivery. We were also not given the glass of Prosecco on arrival, they then offered it as we were leaving at 11am today, which we refused we were driving and don't drink that early in the day. All we can say is that we would never go back. They apologised when we told them and made notes re the room but that was it. Ruined Wedding Anniversary.

    3
    « Great location... »

    The location if visiting Southport is excellent. However the building is old and in places it looks it and requires some attention to fixture and fittings. Staff pleasant but on registering at reception they seemed a little unconcerned and we were left waiting for several minutes. The room I was given was okay but looked nothing like the refurbished rooms shown on the website. Water pressure in shower was low and water not very hot. Breakfast was a large buffet breakfast. Apple juice was more like an apple squash. The fresh fruit was lovely. Cooked breakfast was wholesome but cooked for the many.

    4
    « Great hotel, poor breakfast. »

    Staff friendly on check in gave all the information needed. Room was lovely as I was away for the night with my mum we booked a twin room, when we entered the room it had two single beds but as I walked further into the room it had another room with yet another single bed so it was like we had a room each. The rooms and bath room were very clean. The only negative for this hotel was the breakfast, we had cereal to start milk not cold enough for my liking. After we had finished our cereal we put the bowls at the end of our small table and went to get a hot selection, not really much to choose from as most of the containers were almost empty so didn't look very appetizing the bacon was very well done but I thought that was good as that's my preference but when I started to eat it had a strange taste. In all this time nobody cleared any of the dishes from our very cramped table. On a good note the swimming pool and Jacuzzi were fantastic and the male receptionist were very helpful and friendly.

    4
    « Can't complain !! »

    On arrival the staff were all friendly and gave us all information asked for and more. The room was lovely to be fair, well presented, clean, enough space for the two of us. However we was only staying the me night and was not in the room at all really. But I would certainly return to the hotel if needed somewere to stay in southport. It's a very old Victorian building and from the outside looks a bit gritty bit inside is lovely and you get exactly what u pay for

    4
    « Excellent location with friendly staff »

    We found the staff friendly and helpful bedrooms very clean. Evening meal was excellent value for money. Bar staff very attentive overall we had an enjoyable stay would definitely return. The hotel is quaint and the decor would benefit with an overhaul but with an old building that's expected. Good choice for breakfast and we were not rushed.

    1
    « TERRIBLE HOTEL AND RUINED OUR SHORT BREAK! »

    TERRIBLE HOTEL AND RUINED OUR SHORT BREAK! Booked three rooms for the fireworks event on 1 Oct. Breakfast was good. Staff were polite and helpful. Check in easy. Check out a relief! Those are the good points. This hotel is like hells pit ? plumbing new depths even satan himself has yet to find. Each room £161 per night including breakfast for a total of £483, we paid over 520 with bar bill etc.. Room 140: Some furniture looking worn but was the best of the three rooms, bright and clean but small and very small bathroom. Room: 138: Terrible décor, stained curtains, stained walls. Window rotten. Wardrobe back broken, bedside cabinet front broken. Sheets were thin and cold at night. Radiators not working. Bathroom dark ( no windows) and hairdryer not working (air, but no heat output and no controls to change any settings). Shower was a struggle to get working ? the tap lever had to be really forced to get it to turn / it was seized up. Air vent sounded like a meat grinder and was caked in dust. TV not tuned in properly / kept popping up some retune menu. Looking out of 138 windows: mass of roughly laid out electrical cables across the roof top (no protection for any of them), one cable was going into a metal conduit but that had broken from the wall fitting and dangling loose. An electrical box with its lid on the floor exposing the electrics inside ? I was concerned about the safety of the electricals in this hotel from that point on. And it was raining. Room 138 was a twin but the bathroom amenities did not cater for two people. Room 138: lamps by each bed so close to your head you cannot avoid bashing into them. Room 143: OH MY GOD something out of ?rising damp? for those that remember the TV programme ? tiny box room, unbelievably bad décor, ceiling ? was terrible ?office style' panels all uneven. Bed incredibly hard, like rocks my Aunt described it as. Windows in room and bathroom very high could not close them ? room cold until we could figure out the electric panel heater (it has a jammed in power on button so needed messing with to come on). Bathroom toilet handle would not return without force / not working properly. Décor in bathroom shocking brown and orange tiles, cold. Kettle dangerously placed on a tiny shelf which was moulded for a different kettle ? meant the kettle was not on a stable platform. Hotel has ?rabbit warren? maze of corridors, to be expected in a hotel this size I guess. Décor in halls very dated / clearly painted over old paper and borders looking shabby and untidy. All floors very creaky and seem ?weak? underfoot in parts. Lifts tiny (4 people only) and very very slow to respond. Room service ordered by room 140, operator told them he would call back. He did not after 20 minutes. Called again, order for sandwiches taken. Took 40 minutes to arrive. Just two sandwiches arrived with no little extras like crisps / salad other hotels would offer. Bar / lounge area at night was pleasant, bar man polite and friendly but slow ? I was urging him to press those damn till buttons quicker! They had no crisps or peanuts as bar snacks but there was another conservatory bar where we did get some. The worse part was the NOISE. OH MY GOD. There was a wedding being hosted and loud banging music was to be heard from all three rooms until 5:30 AM in the morning! Not kidding! A hotels primary function is for its residents to sleep ? and this hotel failed in the worst possible way. No sleep at all. We could not wait to get out of that hotel. We were hoping to spend some time on Sunday in Southport at the attractions and peer and have Sunday lunch as part of our short break but we were so tired we abandoned it as one of the party needed some sleep as she had to work later that evening.

    4
    « Afternoon tea »

    Although booked online via another website the hotel didn't have the booking. The waitress did a great job in making sure we were look after in the end had a lovely time. The Gluten free sandwiches and cakes were really nice although the chocolate cake was too chocolate for me my husband enjoyed the rest of it with no problem.

  • 4
    « Great Location and Friendly Staff »

    Our first stay in this hotel, the staff could not have been more pleasant. The breakfast was very good, with plenty of choice. The room very spacious and clean, but the bathroom could do with an upgrade. Our Evening meal was excellent.

    3
    « Nice food in restaurant »

    Had meal with friends in restaurant and a la carte style with good presentation and tasty food salmon lovely although friend said lemon dessert could have done with being bit more lemony Sat in front bar for a short while on arrival on sofas and this was nice and relaxing and was nice to look out onto promenade

    3
    « Private Group Stay »

    I took a party of guests to this hotel during the September and found a number of areas where the customer service and stay experience was clearly lacking and basic organisation wasn't there and couldn't recommend the hotel to the Company I am employed with to use in the future. Three coach parties were given a similar time for the evening meal, Monday to Friday and the service was very poor on all but one of the evenings. Trying to provide all these people with meals at the same time just wasn't appropriate and it took over half an hour beyond our meal time for the staff to even take our orders.After complaints were made, a supervisor was provided, that brought a system in but no sign of the Restaurant Manager, he rarely was present to direct and when he was, completely lacked any professionalism or tact..No apologies were forthcoming either, his manner was surly and his dress code was appalling and several occasions he was seen walking around in the guest lounge in shorts and on one occasion belched very loudly next to one of my guests without even apologising. Food quality however was very good. Breakfast was just as bungling with hot food running out regularly and a large queues of guests waiting for a substantial time for replenishment. It seemed that no staff was keeping an eye on the food and left to guests to notify waiting staff of the need to inform the kitchen. There was no marmalade available for a couple of days, they had run out allegedly. The serving staff were very nice and friendly though as was the supervisor that was brought in. He looked very smart and was professional. The hotel is old and the upper accommodation floors need updating, clearly. For three coach parties of large number, the guest lounges didn't have sufficient seating and again, the Manager mentioned above had to be prompted into providing more seating and tables because he hadn't thought to provide sufficient and he was clearly put out that he had to go and put out extra seating. Once again in this instance, no professionalism or apologies. Customer service is where this hotel clearly lacks.

    3
    « Great location and staff »

    You can not fault the staff and location. But due to the age of the hotel it is in need of a overhaul. If you read any of my reviews, breakfast is a always high on the list and the one here was great. The room was good. Was told they use it as a bridle suite and it had a walk-in wardrobe, you could stay for a month and not fill it. Bathroom was also good with a large bath if you had time for a soak. Would come back again for the hotel staff and the location. Lets hope BW put some real money into this hotel and make it a fabulous hotel

    3
    « Not up to standard! »

    Well it looked great from outside and when you walk in its big and roomy but on closer inspection it's old and tired. Checkin was easy and I was handed my key to my room. I had rung earlier requesting a sea view if possible but was told not hopeful as the hotel was booked. It was worth asking though. I opened my door to fine a very small room with no proper window just a thin one of coloured lead lighting it was dim and dull and I had a complete feeling of clostraphobia. I doubt I could have seen properly to even put my makeup on.... I returned to reception saying the room was the worst I had ever seen for quality and comfort. I was to,d that they were full and I was to go and sit down and wait to see if hey could find another alternative room, I advised that I had rung up prior to arrival to ask for a sea view if possible but she told me people paid an upgrade for these ( this wasn't the case as two of my colleagues had a sea view and they had paid the same as me) but I went and waited. After about 3/4 hour I went back to reception as no one had come to me Katy said oh I have found you another room. I got my key and went up to fine a much brighter room overlooking a roof and a back year but at least it had a window that partially opened for some air... The room was tired and old with some black mould around the bath which was cracked in a few places. The toilet pan was not clean and was stained in the bowl (just needed a bit of bleach). Furniture was old and scratched and chipped and the glass tops were dusty and really needed a good polish. The bed sheets were spotless and the bed was comfy and as I was only there for one night it was ok. The hotel itself is a beautiful building but the whole place needs updating and if this was done this would be an amazing hotel. On a positive note the staff were helpful and courteous. Breakfast appeared plentiful but not really to a good cooked standard, I.e. The fried eggs were overlooked and the hash browns had obviously been cooked for hours as they were hard and dry... There were plenty of other options with fresh fruits and cereals which looked really good. I would have been disappointed with this hotel if I had planned to stay longer than 1 night as a hotel can add to a great stay and this hotel would not be in my top 10 to stay again. Also WiFi did not work in te room and when I rang reception to ask why I was told me that the higher up he hotel you get the poorer the quality ( I was on the first floor) but if I came down to reception the wifi worked better there .... Sorry !

    3
    « Best Western Royal Clifton Hotel, Southport, Merseyside. »

    We have stayed in this hotel a few times, the breakfast is not great we were down early, the bacon & sausages was tough and sometimes cold, and the food wasn't replenished very quickly there was no selection of fruit or cereals as there was at other hotels

    4
    « Nice hotel »

    My Wife and I stayed here on a Travelzoo offer, £135 for two nights BB and evening meal with bottle of Prosecco first night. It's a very imposing Victorian hotel, clean bright and airy. On getting into room we had no power on any wall socket and there was a leak in toilet cistern,water on the floor,it was soon sorted by a very friendly maintenance man. Meal first night was okay but nothing special. Our room overlooked promenade.. Service in restaurant was slow considering there weren't,t many people in, couple on table next to us paid £400 pounds for three night and left there meals the first two nights.

    5
    « 3rd Floor Suite Brilliant »

    We were lucky and were upgraded to this.We have been in hotels where we took it in turn to move ! These rooms were lovely and spacious and I was so happy to get them. and really surprised. The hotel is really nice and the food good. Also the staff are really helpful and friendly. I think that it is being done up so some parts are better than others but none of it is really bad, and it is in a really good position to get around the town. We are looking forward to going back ..

    2
    « Faulty Towers »

    Well if you want to pay for the privilege be insulted this is the hotel for you! Reported the shower as not working no water coming from the taps three times, Third time after returning from a meal after 10pm abousltey desperate for a shower or better still a lookg soak in the bath to be informed by reception the porter had been to the room and the shower was working. I explained that there was no water coming from the taps still. To be told I need to learn how to work a shower and the Duty Manager would come and show me how to work it.Duty Manager arrived presuming as I wasn't shown any ID ten minutes later admitting there was that there was no water coming from the taps, he worked there and even he didn't know how to work all the newly fitted shower units and taking it apart water flowed from the shower. There was no attachment to move to shower or bath on the tap fitting or a sign as I pointed out to warn of scalding as there wasn't temperature regulator. I didn't dare ask how to get it so I could have a bath. I have a management qualification but not a degree in how to work a shower! despite having stayed and worked in hotels, the bath handle was loose, the shower screen was coming away from the wall, only one small bottle of shampoo and shower gel plus one soap provided, the plug fell off the chain. The bath was slippery needing to have a bath mat to prevent slipping, one is available on request once you have read the hotel information booklet which was good.The WI FI only works in public areas and be aware of the very tight car park such a shame as I was really looking forward to my stay .

    4
    « Surprisingly Good »

    A large traditional seaside hotel. The bedroom with en suite was modern and well equipped. The public areas were spacious and elegant. The pool and gym were very modern. Breakfast buffet was fine the choice reflected the 3 star hotel rating. A la carte dinner was disappointing but edible.

  • 4
    « Quaint with some modern touches »

    Stayed here for 2 nights at a weekend in mid September and the weather was lovely throughout . We had a promenade facing room on the first floor which was spacious and comfortable albeit a bit dated. The room and adjoining bathroom were very clean nice toiletries and nice fluffy towels. We were on a dbb deal so had a reservation in the restaurant on the first night .This was far from a relaxing experience the service was poor throughout and many guests were obviously very agitated with the Fawlty Towers style of service.This really let the hotel down as the food when it did eventually arrive was lovely. Due to this experience we declined the chance to dine in there on the second evening and chose instead to dine in the Pavillion restaurant at the hotel.This was in contrast a very pleasant experience and food quality was good. We went early for breakfast on both mornings so didn't encounter the long queues that later diners did.The breakfast choice and quality was good. Lounge area very comfortable ,yes there are some creaky floorboards but the hotel holds a very special olde worlde charm and we would go back.staff very helpful location brilliant .A memorable weekend . Also had a pedicure at the spa- excellent and good price for a hotel spa lovely staff

    4
    « Very good Hotel »

    Hotel in a very good position, close to all amenities. Nice room, comfortable lounge area but restaurant a bit crowded and not enough staff. The food was good and nice and hot. Asked for a disabled room which was on the ground floor, just up four steps but there was a lift. The bed was a little uncomfortable but got used to it by the end of the week.

    3
    « Restaurant needs major improvements »

    Arrived at the hotel parking & check in fine. Room was spacious & clean with a view of the promenade maybe a little dated but it is a hotel with a bit of character so that did not matter to us. We used the pool & sauna area and this was OK & not busy at all. The major problem with this hotel was the restaurant.We had booked a table for 9pm on the Friday evening whilst there were a number of other diners it was by no means full.We had quite a wait for food & drinks order to be taken and during this time staff were called to a large number of other tables where customers were complaining about food and waiting times . We ordered and the starters arrived nothing exciting but not terrible. The waiter had to be asked to provide napkins as the table had not been fully set, he looked confused but did return with napkins but also no apology.Eventually the main courses of cod stuffed with prawns arrived had we not have waited so long at this point & have been very hungry these would have been sent back to the kitchen. They were edible just but bland,probably frozen and the prawns were a solid smooth tennis ball size mass of orange-had prawns not have been mentioned on the menu I would have had no idea what this was. This was accompanied by a teaspoon of butternut squash mash again tasteless.Skipped dessert after seeing the disappointment of others. As we were leaving the waitress asked if everything had been OK but she already knew our answer & to be honest she looked close to tears so we didn't have the heart to list our complaints. Breakfast on the Saturday morning was no better with the cooked breakfast cold, the ham & cheese for the continental selection left under the counter lights so looked dried out & unappetizing and the coffee was undrinkable and grey in colour. Tried again on the Sunday & the cooked breakfast was much improved however we ordered tea for two which never arrived in the 30 mins we were there. I would have expressed my concerns about the restaurant on checking out of the hotel but was not asked if everything had been OK with my stay which is usually an indication of a hotel which knows there are issues and does not particularly want to hear them. All in all the hotel wasn't bad & we would return but would not eat in the rsetaurant

    4
    « A bit of a curate's egg »

    The location was ideal, located on the Promenade with views across the seafront. Our room was excellent - a suite containing a double bedroom, bathroom with separate shower and large bath and a lounge with a TV. With an excellent view seaward. It could not be better and we thought it was really good. Now for some of the down-sides. The suite was obviously in an old building, with, for example, a fireplace in the lounge. It was on the 3rd floor - the lift only went to the 2nd floor, and finding it required Hercule Peroit instincts. There were two coach parties in the hotel and this did influence the restaurant. No dinner booking available until after 8pm; the alternative to eat dinner in the conservatory, which we did. Many other, not young guests, did the same. The music catered for youngsters is the only positive description of it. I suggested that it was changed to a more suitable era, reflecting the diners. It wasn't changed. Breakfast had the same capacity problem - too many people trying to access the restaurant,resulting in long waiting queues and perhaps insufficient staff to clear the tables as well as handling all the residents. I am unaware if this was a one off - a bit like a Shearings Hotel but less geared to cope with the demand. It sort of put us off a little. All the staff were extremely polite and helpful and hard-working. The hotel site has great potential in such a good position, albeit with an old building. Would we visit again? Yes we would - it had an old fashioned style from a bygone age that appealed. Keep working to update it and cope better with a large influx of guests..

    3
    « Investment Needed »

    We just had a overnight stay, could be a beautiful hotel but really needs loads of investment. Small things could be put right like huge bathroom walk in shower needed a new showerhead, the paint work was all peeling off due to it being painted that many times, huge chips in all the doors needs striping back and starting again. The bed room furniture was not in keeping with the hotel, on the plus side the bedding and towels were clean. The carpet was badly stained needed a clean. We had dinner included in our stay that was a disaster we were shown to a table and just left there the staff were busy they had a coach party in, in the end we asked for a drink and a menu they had no menu's left and no water jugs? We ordered starter's arrived then we waited ages for our main course other people were getting theirs that ordered after us the kitchen must have got the orders out of order when we finally got our food it was wonderful enjoyed it. They rang us the day before to see what time we wanted to book dinner if they had only have said about the coach trip we could have gone earlier or later.The staff apologised and we did not pay for our drinks we were offered dinner next day but were only staying one night we were then offered lunch but were leaving to go home so they got us a coffee and a drink in the bar. the bar area is very nice lovely sofa's and breakfast was good.

    2
    « Good weekend spoilt by someone stealing my coat & keys from room »

    Hotel is dated, but overall not bad, breakfast good all be it the restraunt does get a little full. Bedroom was fine,but again dated decor. Bar prices a little pricey for a 3 star hotel, don't get anything special. We visited the hotel over the Flower Show Weekend, so the hotel was busy. Reported my coat & keys stolen from my room to reception, this happened during the afternoon. Duty Manager L C came up to the room & took my details - said that he would investigate + review the CTV footage & get back to me. Asked at reception the next morning when I checked out - nothing the receptionist could tell me. They took my details & said they would get back to me - after ringing the hotel on 2 occasions to be told the Manager would be in touch- still no contact now nearly a month & still not a murmur. Spoke with housekeeping supervisor, didn't want to comment & again said that again the manager would contact me. Didn't expect to see my coat or keys again, but if someone says that they will investigate & be in touch, that's what they should do. Won't be returning

    3
    « Needs some work »

    Got a good price for a one night stay on a Friday, and the location was ideal - a short walk to the pier, and various attractions. However the reviews mentioning the squeaky floorboards are correct, and the walk from reception to our room was quite amusing. The room itself was fine - the view was great, the bed was quite hard but we slept fine, the curtains did a great job of blocking out the flood light shining directly into our window at night, and it was of an adequate size. Noise was a bit of a problem - we could hear cars passing, we could hear a conversation taking place in the room next to us, and we could hear the bass beat of what I assume was a nearby club which went on until the early hours. The latter wasn't loud enough to impact on my sleeping however. The bathroom was quite large, with good toiletries, although the hairdryer was one of those units attached to the wall with a long hose which barely puts out any heat or air. The two main problems I think were the bed sheets and the breakfast. I was about to go for a shower late at night and thought I'd check the bed was ok for me to jump into before I did this - I pulled back the duvet to find the sheet wasn't at all tucked in at the bottom and was folded over itself, and the mattress protector was folded over underneath that (and it was very thin and not large enough for the bed), so I straightened it all out when I felt a crusty patch on the bottom corner - it was a mostly clear/white stain and quite a big patch - eurgh! I called reception and someone did appear after about 20 minutes with a sheet, which he seemed to want to hand to me, though he did ask after a bit of a pause if I wanted him to fit it and I said yes. Sorry but I don't want to be making my own bed when I've paid to stay in a hotel, especially when it's late at night and I'm tired, and it's their fault there was a problem in the first place! Breakfast the next morning was also a bit of a farce - it was a buffet, but if you wanted a full English, you couldn't have had one all at the same time as various items kept running out and it was a while before they were replaced. I kept hearing people remarking on how there were no sausages left, or no eggs, etc., and even the bread had run out - there didn't seem to be enough staff there, and the lady who eventually seated us did not seem very happy. I found enough food and the quality of what I did have seemed good, but when I went back to get a pastry most of the supplies of these had been depleted, and that was almost 30 minutes before breakfast was over. There was also not quite enough space to move around the tables comfortably considering several of the guests seemed to have mobility problems. All in all, I would probably go back if there was a good deal again (and hopefully they'd have trained housekeeping to check the bed sheets by then), but at standard rates I'm not sure it's worth it.

    1
    « Old tired building, tiny rooms, old everything. Over priced. »

    Sorry but this was a nightmare. The room we were in 136 was a box. TV aerial & scary were broken, so broken sound and picture. Shower was either scalding or freezing. Bed was a small double at best and uncomfortable, neither of us slept well. No air con. Hairdryer from 1970's was very slow to dry hair. When sat on toilet, hot towel rail touches your leg so had to turn it off as it was red hot. Loud music could be heard in our room till around 1-2am. Hotel is so so so old and apart from general public areas is falling apart and ignored. £100 without breakfast was a joke. Wouldn't stay here again for free.

    2
    « Only ok »

    Stayed here for the weekend the hotel is dated but clean and tidy, reception and cleaning staff helpful and friendly, dining room staff overworked and poorly managed lots of inadequacies too many to mention. We had a evening meal which was of poor quality. Overall I would stay here again but not dine there. We had a great time in southport and look forward to a return in the future.

    3
    « Bad night in the kitchen »

    A grand old hotel full of charm. Reception was excellent as was housekeeping. We did however have a problem with our evening meal - we were shown to our table and then had to wait 25 minutes before being given a menu or offered a drink. Starters were ok but my main ( beetroot risotto ) was far too salty while my partners liver dish was so burnt it was almost cremated. We also ordered a side dish of vegetables which despite two requests never arrived

  • 4
    « Visiting Southport? Stay at The Clifton. »

    We stayed in Southport when visiting family in Liverpool mid August 2016. We were pleasantly surprised by The Royal Clifton. A charming hotel, with an interesting history and plenty nearby - the location was excellent. Our weekend package included parking, unlimited access to their Spa facilities, plus amazing breakfast. Several restaurants to choose from. Our room was refurbished, comfortable and clean and also keenly priced. Huge staircases, broad corridors and a whiff of lapsed glory all combined to make our stay very pleasant. Here's the most important thing, the staff were fantastic. Nothing was too much trouble and service around breakfast just flowed like a well oiled machine. This hotel is both relaxing and charming. We're looking forward to visiting again soon.

    5
    « Perfectly royal »

    Just arrived back home from a two night stay here ,we have stayed many times ,it is a lovely hotel with old world charm,not the most modern,that would spoil its charm.The staff are very friendly and helpful,Good food if you choose to eat in and a hearty breakfast.Very clean spa and pool.On the doorstep of all the shops ,restaurants,and pubs.one of our favorite hotels .

    4
    « Lovely Mini Break »

    We have just returned from a 2 night stay at the hotel, we had a rear facing family room. Lovely size for the two of us. Décor a little jaded but certainly clean and well maintained. The hotel is vintage and has some beautiful old décor and features. We ate at the hotel on our first night and the food was good and very well presented, just one little spoiler was the waitress forgot to bring our sweets and we were left wondering for a while. When they did eventually arrive they were lovely. We ate breakfast at the hotel and this was on a self service basis there was plenty to choose from. We used the bar in the evening and the bar staff were very friendly and informative and serve a great pint. The entertainment on the 2nd night by Andy a pianist and talented singer was great. The hotel is in a central position and ideally located for the town, pier and all the other joys Southport has to offer. We will certainly be back to the hotel in the future and would not hesitate to recommend to friends. Thank you to every one involved in taking great care of us.

    4
    « Friendly hotel if a little dated »

    On arrival, the reception staff were very friendly and helpful. Parking was challenging but there turned out to be more space behind the hotel which we had been unaware of. The staff were preparing for a wedding and so the hotel was busy but this did not detract from the service they gave us. Our room was spacious, although the windows and the bathroom appeared slightly dated. The hairdryer needs to be switched on by a switch in the hallway which threw me but which I figured out in the end. The pool was lovely, the jacuzzi was warm and fitted 4 of us comfortably. The sauna was nice and did not smell unpleasant as many can do. I enjoyed my stay here and would happily stay again.

    5
    « Perfect Location »

    Just had two nights in this hotel, the location is excellent I found all the hotel staff very helpful and friendly. We had bed and breakfast the breakfast was lovely and good value for money. The only downside was the wi fi connection was very poor indeed, it was non existent in my room and no matter where I sat in the lounge it took forever to log on and when I did manage it I only had about 5 minutes before the connection was lost. A few times there were only about three people in the lounge.

    4
    « My 50th »

    Stayed here on the 3rd Sept.11 of us for my 50th birthday what a great hotel,friendly staff lovely rooms and a good choice for breakfast.we didn't have any spa treatments but used the pool and sauna very clean,we were told about the swimming lessons and the times, so not a problem for us.great location for shops and night life.thanks for a great stay.

    5
    « Stayed one night enjoyed »

    Meeting friends in Southport and booked in for 1 night no breakfast. This was great for us. Very friendly people. Has car parking. Pubs and restaurants not far. Try Peaky Blinders and Volare which we enjoyed

    3
    « Not what it was. »

    Used to come here for Christmas lunch in the 90's,family have stayed here over the years too. 'Was' very lovely,fire lit,old character in keeping with the building. Came for lunch with work client this year and was shocked to say the least. Arrived too early for coffee to be served and was ushered to sofa area then advised we would have to wait to go into Conservatory area as nobody had started serving yet. Only got worse with the ghastly décor in there which is glum and like from the 80's. I was quite embarrassed arranging for my new client to have lunch with me after arriving. Seems the attentive approach and many other things have been long lost like with many other hotels that get taken over by chains. Not at all what it was which is such a great shame.

    4
    « Short break »

    Have just stayed here for 5 days and must say enjoyed almost every minute. The only downside was a very noisy disco for a wedding on Friday night. Also guest took over the main lounge and bar area. So I will in future check any weddings booked at the same time. Food was very good...Staff lovely and very helpful. My wife is disabled and we have a few recommendations which we will be writing to the hotel about. But we will certainly go back.

    3
    « Excellent location »

    I booked a 2 night stay to coincide with the Air Show as a treat for my partner. The hotel is in an excellent location over looing the promenade and close to all Southport has to offer. It is old and quaint and full of character. We booked a superior room and were expecting it to be top quality but it wasn't. Our superior room was in theeaves of the hotel and my partner is 6'4" tall, he spent a lot of his time walking around the room bent over so that his head would clear the beams and ceiling. This should have been made clear to us on booking the room but it was not. We did have an excellent view out of our front facing window, the bed was comfortable and the room was large and clean. The bathroom was poorly thought out in my opinion, the shower was over the bath making it difficult for me to get out of as I have arthritis. The water pressure was poor and one morning it took a very long time for the water to get warm enough to shower in. There was also no shelf or other surface in the bathroom to put toiletries on during our stay. We booked BB and Evening meal and on both nights the menu was almost identical just one meal and one dessert changed. Having said that the food was cooked well and was tasty. The staff were all very pleasant, friendly and helpful. All in all a good stay but I did expect more attention to detail for the price that I paid.

  • 3
    « Price increase »

    Have used conservatory on many occassions and went last weekend to find new menu, ok but price very expensive e.g. 2 small slices of garlic bread for £3.50. My meal of pasta was very flavoursome but they did not have much snack choice as before. Will not be eating here for a while!

    3
    « Old hotel with character »

    We spent 2 days at this hotel in early September. We were blessed with sunny skies and 25c temp. The hotel is one of the oldest in the area and the decor is dated,but to hotels credit there is a room renovation plan currently in place of which we saw the nearly finished room on the first floor very nice indeed! The staff were very friendly and helpful at all times. The food was excellent, on the first night we had a cod dish infused with salmon and shrimps very professionally presented. On the down side the car parking can be difficult the way the layout is set leaving very little room between cars and access.

    4
    « Good location »

    This must of been such a beautiful hotel in its hey day! But best western make the best of it. A lovely lounge area at the side of reception. 2 bars. A restaurant chef that is a credit to the hotel - the food was lovely and inventive. Everywhere is kept clean and tidy. Our bedroom was very tiny but maybe that is to be expected in such an old hotel (I guess when it was originally built it wasn't en-suite). Because I have mobility problems I was really pleased to see the shower cubicle in the bathroom (I cannot climb into baths to use showers). Didn't have swimsuit with me so unable to comment on Spa or beauty salon. They were preparing for a wedding on the day we checked out and the rooms were decorated beautifully (good venue). It is located overlooking the gardens and 2mins walk to reach Lord Street. Enjoyed a lovely 3 days there.

    2
    « Expected a lot more for what we paid »

    First off, I can't complain one bit about the staff, very helpful and cheerful. When we got there, they had us down at a lower rate than what we paid (£75 difference). We got to the room and it was very average, the bathroom was a bit dirty, the wall paper was peeling off and the room was very out dated. We then went to the gym, which was terrible to say the least. You can stay in a much nicer hotel for a fraction of the price. I would not recommend.

    2
    « Flower show »

    We booked the hotel for one night so we could go to the flower show. We ate in the restaurant on Friday evening and the food was very good as were the staff. Our room was on the ground floor and it was very noisy especially after midnight when people returned back from their night out. The room needed a major updating as it all looked rather tired and dull. The car park was very full as the hotel has a wedding there on the Saturday so we couldn't park our car there and had to arrange to park 30mins walk away. All in all not a good weekend and the hotel was very expensive for what we got. We probably would not return to this hotel.

    4
    « Charming Hotel with bags of character »

    We stayed here over the bank holiday weekend and found the hotel to be a charming alternative to the usual clinical more modern hotels saturating the market. Yes it's old but that just adds to its character. The staff were really helpful and we found the food in both the restaurant and the bar excellent. Pizzas and pasta dishes in the conservatory was a great alternative to normal bar food. Definitely recommend this hotel based entirely on its individuality in the market. We'll be back for sure

    3
    « Pleasant stay »

    Booked in for a couple of nights first time we have stayed at this hotel in Southport. The room could have been better hardly room to walk past the bottom of the bed. My wife walks with a stick and could not get round the bed. The shelf for the kettle was in the most inconvenient place it could be. The bathroom was pleasant and we did have a shower. The decor away from the main areas is in need of attention. The dining area was excellent good food and very well presented. We had meals on both evenings and enjoyed it, the staff were excellent in all areas of the hotel. Would go back but would want to change the room very disappointed. The hotel as a swimming pool and gym hairdresser etc.

    5
    « Spa and swim »

    Just got back from a 2night stay staff are friendly food is good rooms are clean and spacious.Spa and swimming pool are amazing,and very helpful staff will be going again.Full English breakfast, cereal,friut juices .Hotel is on the front in the heart of every thing .Fantastic places to take your children a new adventure play ground and it's free. Boating lake is a great way to get round the lake or a lovely walk like we did there's something for everyone great shops to visit would recomend 1st September and a bonus there was sunshine.

    4
    « great place »

    we stayed here and was made to feel very welcome food was great rooms were great we ad a lake view no complaints from us recommend we will visit again soon the staff were very friendly and helpful rooms were very clean and upto date the old building ad character loved it

    4
    « Mandy »

    We stayed at this hotel with some friends we were made to feel so welcome the rooms were great we ad a lake view breakfast was just fab Recommend this hotel to all we will be visiting it again and again thanks to all the staff at Royal Clifton. Southport

  • 4
    « Great hotel, but in need of an update »

    if you want marble floors and LED lighting then go to the Ramada down the road! however if you want 1970's decor, mismatched carpets and creaking floorboards this is the place to come! However although in need of a refurb, this is a very welcoming hotel, with the added bonus of a spa and pool. Be aware of the swimming lessons that take place though. Poolside steam and sauna are also nice. Staff are extremely helpful and the breakfast was lovely. We stayed in room 128 which had an adjoining room with 2 single beds, this is a good place for families.The beds are very hard however.

    2
    « Creaking Floorboards »

    We chose hotel as stayed here a good few years ago and enjoyed it. However our recent 2 night stay was very disappointing. Reception was pleasant although not allowed into room until after 3pm! Room on 3rd floor and looked to have been recently refurbished. It was clean and tidy if a little small although bathroom was large probably because there was no bath, only a shower! My wife hates showers!! Most annoying thing was the constant creaking of the floorboards when you walked around the bedroom (and elsewhere in the hotel). I don't know what is was like for people in room below but it really got on our nerves. Although our floor updated rest of hotel in need of a lot of TLC, looking very tired. Used the pool but again disappointing as only half of pool available as rest taken over by swimming group having lesson. Not informed of this before going into pool or wouldn't have gone in as not the biggest of pools anyway. Had dinner and breakfast on 2 mornings and found the food very good, although service at dinner quite slow. Don't think we will be returning in a hurry.

    3
    « Central hotel »

    My wife and myself went to the Royal Clifton for a last minute break.We booked full board the hotel is in a very good position close to the beach and town centre.The first point I would like to make is about the swimming pool we decided to go for a swim before breakfast. We got into the water at about 8.45 and we were immediately told we would have to get out at 9.00 to make way for the children's swimming lessons surely paying guests should have priority.There was also along wait for dinner when it eventually came it was very nice.The room we had was on the ground floor and very noisy at night with all the other guests walking past.

    4
    « Full of charm and character »

    I booked a front facing twin room using a third party website. This was fulfilled upon our arrival albeit we were allocated room 4 which is literally in reception and next to the bar so is very noisy and right on the main walk way through to the rest of the hotel. Not very clever considering i had a young child with me who barely slept a wink. Guests and children were running riot until all hours screaming right outside our door. The floorboards were also sooooo squeaky it was horrendous. The room itself was lovely and massive. We had a double bed and a single. The bathroom was big but the hairdryer fell apart every time we used it. The sink didnt have hot and cold marked on the taps which is a must if kids are staying in this room. The door handles didnt match on the cupboards and some were falling off. Generally the decor needed some tlc throughout. The staff were friendly and helpful. Didnt ask for a change of room unfortunately as we had unpacked and spent the day on the fair so were exhausted by the time we got back. Went for breakfast in the morning and it was lovely. Not much by way of selection of fresh fruit and cereals but we enjoyed it nonetheless. We went to the pool in the morning which was great. Sauna and steam room and jacuzzi were an added bonus. The tiling around the pool is full of holes and needs repairing. All in all a lovely place. Just wish I had discussed my issues with the manager before leaving.

    3
    « Clean and tidy hotel,great location »

    Stayed here twice now,the hotel is right on the sea front and close to everything. Rooms are clean and tidy but need a bit of a update. The spa area is great,jacuzzi,pool,steam room and sauna. All included with staying over. Would stay here again.

    5
    « Lovely place to stay »

    The reception staff were lovely - we parked at the front of the hotel, plenty of spaces - gave the car registration to reception. The hotel is old and full of character. We had 2 rooms - one facing the sea and the second at the back of the hotel and both were equally as good - nice large rooms, spotlessly clean. Nice leisure facilities with a decent size gym, pool and sauna. The hotel is in an excellent location - easy to walk to everything - we had a lovely walk along the front - we didn't eat at the hotel so can't comment on that but all in all a great place to stay in Southport.

    1
    « Room service with no smile :) »

    Came here on the 27th of August 2016 for a 1 night stay, ordered room service (served by emma) from the room service menu that came with our guide for the hotel. 2x cumbrian rump burgers topped with cheese and bacon which was served with side salad, relish and chips for main and 2 desserts (Eton mess and hot apple crumble) The order came and we realised that there was no cheese or bacon on the burger, we explained to Emma that it was missing to which she replied "they cost extra". Myself and my partner couldn't understand why it would cost extra when they are listed as part of the burger? So after 5 minutes of Emma explaining that the menu was wrong and that she would have to charge us more to have this resolved she finally agreed to take them away (and the menu) and replace them with new ones (at the price listed on the menu of course). 10 minutes later we had a phone call to the room offering 2 complimentary drinks - which was appreciated. 20 minutes later we received our new burgers as listed on the menu, at the time the card payment machine wasn't working and Emma explained that it would be charged to the room and that we could pay for it when we left the next day, "no problem". We then attempted to enjoy our reheated burgers topped with cheese and bacon and for dessert we had our melted warm Eton mess and cold apple crumble! 5 minutes after Emma had left we received a phone call to our room asking us to come down and pay for the food in the bar as it couldn't be charged to our room! Completely defeats the purpose of ROOM SERVICE! (Which we were still charged for) At the bar emma pointed to us and asked one of her colleagues "do you want to deal with THAT" as she continued to stomp about behind the bar. RUDE! The barman eventually took payment from us after 15 minutes of aimlessly searching for the machine. This wasn't a great end to what was supposed to be a very relaxing evening! On another note the room was nothing like advertised on the website, dated, dirty and and a bed made of bricks! We would never recommend this place to anyone nor will we be back!

    1
    « Old fashion »

    Went to this hotel for 1 night, paid 75 pound and that was too much. The location is very good but the hotel itself isn't the best. Our room was very dated and basic, the lamp shade was hanging off also the shower door was hanging off. The bed was rock hard and not comfortable the floorboards outside the room was so noisy it was very annoying, was glad to leave I must admit, strongly wouldn't recommend this hotel

    5
    « Stayed here on Sunday night having attended the Southport Flower show »

    Large traditional hotel full of character.Car park very busy but we were directed to additional parking behind the hotel.Reception staff very pleasant and helpful.We had booked 2 twin rooms 104 and 105.Really spacious and comfortable with modern bathrooms. One room even had an adjoining bedroom if required.Comfortable lounge areas with reasonably priced drinks.The breakfast was excellent and piping hot considering it was a buffet style.Again waiting staff all very helpful and efficient .The hotel was full the night we stayed but this did not pose any issues with waiting times or organisation within the dining area.I enjoy staying in hotels with character and history without compromising on comfort.This one did not disappoint.Our party (mixed age-group) agreed we would all stay there again

    2
    « Disappointing »

    Me and my boyfriend booked here as we enjoy going Southport and decided this time to stay over to make the most of it. Sadly we picked the wrong hotel to stay at. After checking the website and reading a few reviews we thought ok we can give this a go. Sadly the bad reviews were on point and I wish I had taken them on board more. After checking in which was quick no fuss helpful staff I thought great. Then we headed to the room and it started to become clear the hotel had not been updated for a long time and the website was just as out of date. We finally got to our room after going up and down so many flights of stairs I lost count to a room that I can only describe as out of date and in need of some major TLC. I wish I had taken pictures as its hard to describe just how bad it was. Out of date furniture, bathroom was like being stuck in the 80's, the bed was hard as a rock, the set of drawers were broken and there was no iron or board so we had to call for one downstairs. The 'hair dryer' was in the bathroom and was so dangerous as it kept over heating and was burning my hands plus I would have been there all day trying to dry my hair but called down for a proper one only to get another ancient hairdryer. We decided to try the leisure facilities and relax a bit. The gym was so outdated half the machines didnt work and we didnt see one member of staff the entire time. The machines were full of rust and it was dirty in there. So off to the pool area we went only for it to get worse. The heated indoor pool was cold and the jacuzzi was freezing cold. The pool was so full off screaming kids splashing about and jumping in we couldn't really do any swimming, then there were swimming lessons happening at the same time? we weren't informed of this and the instructor was rude to everyone in the pool. Again not one member of staff in sight. So we gave up and decided to get ready and go for dinner. Thankfully after the very scatty service in the Pavillion restaurant we got seen to and the meal we had was delicious. Sadly that was the highlight of the stay. The beds were so uncomfortable we barely slept then the breakfast in the morning was god awful. My boyfriend had the pancakes one was nice the other 2 were rock solid and my english breakfast well I couldnt eat it at all it was just horrid and they forgot the milk for the tea and coffee. All in all we could only say one good thing about the place and that was the food in the evening. Safe to say we will never stay there again this hotel is in dire need of a huge refurb and updating in a big way.

  • 4
    « Short stay »

    Very pleasant stay. The room was spacious, beds comfy. Food and drinks available in the lounge. Didn't eat in the restaurant but the Conservatory bar overlooking the promenade served lovely food at reasonable prices. This was my second visit and would go again. The only complaint, the toilet seat in the en suite didn't fit properly and kept sliding sideways! Annoying!

    4
    « Not bad at all »

    We were actually staying at the Travelodge but we bought Groupon vouchers for breakfast here. Got to say the food was fantastic, the area is rather small and can be cramped but the staff work very hard and keep it very clean. Wide choice from fresh fruits, cereals to a full English - fab value One criticism would be the staff are very very young and they need maturity in the restaurant . Whilst they tried very hard there was not a comfortable atmosphere

    4
    « Favourite family hotel's in Southport »

    Myself and my 2 children aged 9 & 5 years old love to visit Southport every year and love to stay at the Best Western Royal Clifton hotel and always pay to stay in a Promenade family room which the rooms we have always been given are great as there is a separate room for the kids with there own tv which the kids love and the views are amazing. The location of the hotel is ideal for visiting all the attractions which are all close by and in walking distance. I chose this hotel as it has a swimming pool which the kids love . The breakfast at the hotel is ok for a 3 star hotel but there is room for improvement and wish the Monday to Friday breakfast time could be extended to 10am in the school holidays .Loved our stay at this hotel and can't wait to come back again next year.

    4
    « Nice oldie world hotel »

    We booked to stay with our 5 year old granddaughter for Two nights. Great price £ 238 for the three of us half board. The lounge and bar area realy nice. Did not find the bar prices over expensive. Polite friendly front of house reception staff. As for our accommodation very large room and bathroom. Room was bright and clean and full of character. Sash windows and overlooking the lake and the sea? Yes the Sea it was in Sunday Monday . The restaurant was clean well organized and superb food. Their was a blip on the Monday evening they forgot about mashed potatoes on the mail meal of cod with mediterranean veg. Breakfast you wait to be shown to your table ( well most of us did ? I will come back to this later ) you then serve yourself plenty of choice. Just be aware when booking half board and you have a child with you as the child is not half board only BB you have to pay for them. OK back to being seated for breakfast. We waited seconds to be escorted to a table sat down within a minute our tea and coffee arrived perfect until a big old block walked up to our table with his arms stretched out pulling a strange face ? Saying him and his wife were sat at the table the night before. The problem was he did not follow protocol. The nice waitress showed the very rude man to a to a table for two not three. I think he thought that his size would intimidate us. Unfortunately he picked the wrong table and made himself look stupid OK rant over. Great place great position full of character

    5
    « Great Hotel »

    We stayed on a Sunday night . Rooms comfy . Nice bars , great breakfast and lovely swimming pool with Steam, Sauna and Jacuzzi . Great value for money in a prime location . I will definitely be staying again . Staff were really pleasant and helpful and went out of their way to help

    5
    « Lounge drinks »

    It is possible to sit in the gracious surroundings of the Clifton's Palm Court style lounge dating back to its Victoria heyday and eat or drink or both - hopefully the (recently) new owners will cherish the Royal Clifton's heritage and restore n preserve with TLC

    3
    « Overnight stay »

    When I booked I said I was disabled and would need a ground floor room. When I checked in, with my disability scooter, they had given me a second floor room and the lifts were too small to take mobility aids. They were not very helpful to start with until someone decided it was a bit silly. They then swapped my booking around so I got a ground floor room. The room was not very disabled friendly but we managed. The restaurant staff were more helpful

    1
    « Very Disappointed »

    We booked a two night weekend break here it cost us £314. The Room we were given 218 was terrible the carpet was filthy, holes in the skirting, flaking paint on the windows the two chairs to sit on were dirty and thread bare on the arms the room didn't smell very nice either so phoned reception and the answer was housekeeping would do a good clean in the morning which I said that was the wrong answer and if the manager was available to have a look at the state of his rooms he was renting out. After about half an hour the manager came to have a look and he agreed with us on the state of the room and said there was another room if we wanted to look at it, we did it was fine and we took it. Breakfast on the first morning was a bit of a wait even though there were tables and it looked unorganised, food was good though and second morning was much more organised.On Saturday night we returned to have a drink in the conservatory bar ,it was just before 10pm and we were told the bar was closing as they wanted people to use the bar next to the reception which we thought was a little odd as there was a wedding on and they were using that bar and area, we got a drink and sat down in the lounge but not for long the music was loud and we couldn't have a conversation, if the conservatory bar had still been open we would have been in there out of the way of the wedding. Sorry but we will not return here the hotel knew the state of the first room and still put us in it knowing we had paid £314 for two nights very disappointed in this.

    4
    « Enjoyable sunny stay in Southport »

    We booked the Royal Clifton even though there were some bad reviews because it was in a good position for walking to the various Southport attractions and it had a swimming pool. There were also some good deals for our stay. We were pleasantly surprised with our clean comfortable room and an excellent English breakfast as part of the deal. We had free use of the pool and spa which we took advantage of twice during our stay. We really enjoyed our few days in Southport taking in the flower show and would go back to the Royal Clifton again.

    4
    « EXCELLENT LOCATION FABULOUS VIEWS. »

    We visited the hotel with our grandchildren,booking a superior double room.This was very spacious however needed updating there were the remains of damp patches on the wallpaper which was peeling.The views were fabulous from the second foor which was reached by a spacious lift.The breakfast was excellent however we always had to wait to be seated as there wasnt enough staff who were working very hard.The conservatory bistro was excellent,reasonably priced ,all homemade,the best meal we had in southport.. The spa was spotless we spent 2hrs everyday late afternoon in the pool etc which wasnt crowded.A grand Hotel would definitely recommend it at mid week prices.Just the room decor needs attention but Rome wasnt built in a day.

  • 5
    « Lovely »

    We visited for a couple of nights. Lovely warm welcome. The hotel is a beautiful old building. Our room was very spacious. Breakfast was lovely. Pool and sauna a great treat. All round a lovely get away. We will be back.

    1
    « Never Again »

    Checked into the Best Western Royal Clifton for one night. Thank goodness it was only one night. Check in was quick - they were ready for me with paperwork complete. That said, the price on the paperwork was £10 less than I paid on hotels.com which was at the time £30 cheaper than booking directly so not sure where that price came from. I visited the conservatory restaurant for my dinner but walked out after standing at the bar for over 5 minutes without so much as being acknowledged. They were very quiet at this time. The waitress had just taken the order off another guest then walked into the kitchen with it coming back with food. Looking right at me with no; 'I'll be with you soon' or any other pleasantries so I left and ate elsewhere. Returning to my room live music was played loudly (and poorly) until 10.30. Whilst I'm sure some people may appreciate this - I'm here to eat and sleep and thus far haven't achieved either. I travel a lot and stay in many hotels. This isn't one I'll be returning to. Room was large and tidy (had a suite with four poster bed). Stunning views from the front. Hotel in the main though is now pretty tired.

    3
    « Road Trip Holiday »

    3 night break, at Royal Clifftop hotel Best things : swimming pool and spa facilities, view from top floor front facing superior room. Fair things : Reception staff pleasant and efficient. Not that good things : Restricted restaurant menu, very expensive drinks, no air con. Awful things : very poor quality beds even in refurbished rooms, narrow parking spaces very difficult to park, chaotic breakfast experience when hotel busy, breakfast food either under or over cooked and food quality not the best. Best tip avoid on weekends as wedding parties usually present, avoid during school holiday as pool busy, premier Inn on sea front better bet.

    4
    « Nice hotel »

    We got an refurbished room which was nice though did smell of smoke. Staff were helpful at checking in and checking out also had a nice breakfast selection. Spa was ok, jacuzzi wasn't working but steam room and sauna were clean. Location was good as very central to all locations.

    3
    « Old Fashioned, but pleasant »

    We booked and adapted room at the hotel for a 2 night stay B & B. My husband is disabled, and he cannot help with loading ans unloading the car, so we were both very concerned when we could not get a parking space, Disabled or not. Eventually we were able to get a space, but the parking is horrendous, It would be helpful if a disabled space was allocated to people who have extreme disabilities. The room was old fashioned but large, the bathroom was large enough for my husband to manoeuvre, but the shower had a step in it, and as he is unable to walk (he has only one leg) it was difficult for him to shower. We had dinner at the club, which was OK, bit expensive though. Breakfast on the 2nd morning was horrendous, running out of bacon, fried eggs, serviettes, butter, the teas had been left to stew, so could not drink it. I could have been a really good experience, but the parking lets it down if you have a disability, and the restaurant is a bit small and dark and needs more staff Don't think I would stay there again, but it is clean and the staff were helpful.

    4
    « Fathers Day Gift »

    Stayed here in July for two nights, a fathers day gift from our daughters. This was obviously once a very grand place but in reality needs much attention to being it all up to modern day standards, that said our room was large, clean and was more than comfortable. The breakfast was a buffet arrangement and of good quality but the restaurant was tight for space due to the layout. Nice lounge in the hotel and one night excellent pianist come singer entertained for an hour and half. In respect of the resort, lovely place sea front garden and lake well maintained, for those who don't know Southport you don't actually see the sea even at the pier end its miles out so thats quite strange. Pleny of good shops especially down Lord Street, nice indoor market and other retailers on the precinct where the station is Went on the train to Liverpool one day, its about 40 minutes and after half nine you can get an all day travel card for any service on Mersyrail for the day Liverpool was excellent spent time in the Maritime Museum and did the Magical Mystery Tour which was just over 2 hours and very good value Overall pleasantly surprised by the place and would consider returning for a short break

    4
    « Nice Hotel »

    Always stay here when I visit my family, and of course its a nice hotel !! However I was a little dissapointed this time. We had a nice room but there was no heating on ! apparantly its turned off during the summer period, we were given a small heater which improved the temprature in the room but still cold : Accomadation & Bar prices were a bit pricy so we ate and drank at Weatherspoons over the road , much cheaper when you are a large group. Staff very friendly and helpful .

    4
    « Very fair »

    My husband and I spent a very pleasant week here. Our allocated room was small and overlooked a brick wall. I asked for something more airy and the reception staff acted straight away to get us moved. A lady receptionist (who has won awards) (not sure of her name) put us in a huge room overlooking the sea front, very fair! The staff were helpful throughout, the chambermaids kind and helpful. Breakfast was ok. The only negative I have is the toast situation. Maybe a better idea to bring it to the table with teas and coffees. Many thanks Royal Clifton. Southport exceeded our expectations too!

    5
    « Hotel review »

    You must remember when you book your stay the age and history of the hotel, it is full of character. I personally love to walk done the corridor of a old building and have the odd squeaky floor, and walk down the old wide staircases. If you want ultra modern this is not the hotel for you. All the staff were very helpful and polite. Great location. The room was clean and had everything we required. great bathroom with lots of hot water. The evening meal and breakfast was excellent value for money and good quality produce used. would recommend

    4
    « Good hotel in great location, just one let-down »

    This hotel has a great location close to Marine Lake, the Promenade and the main shopping area of Lord Street. The theatre is close by. There was just one problem which I felt could be very dangerous for non-swimmers. The pool drops down quite steeply towards the middle and the floor is very slippery. I lost my footing a couple of times, luckly I can swim. The room was nice and clean and the breakfasts were plentiful and hot.

  • 5
    « 'Vault-less!' »

    Couldn't resist the play on words to describe what a great meal I had at the Vault in the lower dining area of this hotel. I've lived in Southport for some years now but hadn't been aware of this little gem so not sure how long it's been established but what a great idea. It's only a small room but for our party of 10 it was perfect and very intimate. There is just one large table so we were all able to chat without anyone being left out. From the moment we were shown to the room the service was exceptional from the lovely young waiters to the manager who waited on us personally together with the chef who described the dishes he had prepared for us for each course! To start we were brought a selection of cold meats, olives, pate, garlic bread, crusty bread, salad & other delights that are too numerous to mention now. I was already feeling quite full when the next course arrived consisting of a very generous helping of beautifully cooked roast beef with salad & the most delicious potato chips I have ever tasted! A selection of yummy sweets was also available to finish with. Throughout the evening we received consistently great service from all the staff; the manager seemed to truly enjoy his job and making people happy. I would definitely recommend this venue to anyone who wishes to have a special evening out as special is exactly how we were all made to feel.

    4
    « Mrs m cargan »

    Arrived 27/7/2016 for one week,for our wedding Anniversary,room very nice,clean towels each day,and room cleaned.Breakfast was fantastic,location Great.pool nice sorry to say found the steam sauna area not so clean,did not use,very Disappointed. Found the staff very helpful,caring,will visit again,be nice to have Adult entertainment ,in Hotel.

    2
    « Overpriced and under staffed »

    We chose the Royal Clifton as an alternative to the Prince of Wales being as Britannia hotels allow dogs in rooms, but don't allocate specific rooms for this facility. The Royal Clifton supposedly only allow guide dogs to stay which is perfectly reasonable with us, but since when have Yorkshire Terriers and Chiwawa's been classed as assistance dogs? Our room was OK but there were several issues. Firstly the mixer knob on the tap dropped off as soon as it was touched so we were unable to choose between shower or bath, we reported this but all they did was place it back on again without securing it so it dropped off in the night and landed in the bath and woke us both up. Also kept awake by a roof tile in the bathroom that had come loose and was rattling around in the draught all night (room 246 bottom right corner!). We enjoy the use of the spa but the sauna is in a state of disrepair, the skirting board had come loose and dropped off, also a lot of wood going rotten near the door. After returning at about 10pm after an evening out we found that the(cocktail) bar was completely unattended, this seemed to be due to the lack of staff and the fact the young man was having to cope on his own and help out in different departments, the other bar near reception was fine but expensive. This hotel is very busy and its a shame that BEST WESTERN hotels are skimping on staff. I hope their standards don't sink to that of BRITANNIA hotels! £139 a night without breakfast is a bit steep for a hotel that is letting its standards slip a little.

    3
    « Last minute booking »

    We booked this hotel the day before. Room was on the second floor and very good size, the bathroom was modern but furniture in the room shabby. Had a reasonably view either side of the conservatory roof. Unfortunately it was very noisy over night due to other inconsiderate guests. At least the weather was good, would not like to stay in winter as the windows rattled in the wind even when closed you could feel a draft. Would not stay again by choice.

    3
    « Weekend away »

    Arrived at check in time, only one person on reception, parking was horrendous, as the hotel was fully booked. We had the misfortune to have a room at the back of the hotel, where a wedding was being held in the courtyard below.. Being summer we had to have our window opened, and we were kept awake until 5,00 am. We mentioned this in the morning but no reaction from the staff. We had dinner in the hotel, the starter was lovely, but the main course and pudding was not the best I have eaten, and the attention to detail was poor. Breakfast was a buffet style, but even though we arrived at the opening time, it was lukewarm. The only saving grace about the hotel was the bedroom and bathroom were fine. Would I stay here again - not unless I got a very good deal.

    2
    « Surprise Aniversary weekend »

    Recently stayed here as a surprise present from my wife as a 40th wedding anniversary weekend Was given a room on the 1st floor- this room was the worst room I have ever seen very small, with a small window overlooking a part of a grubby roof space - had to leave the light on during daylight hours Wife went back down & complained and were given a offered a room on the first floor - overlooking a courtyard. this room was ok Breakfast was good Bar was OK Cannot understand how anyone would offer that room to a married couple possibly a single contractor at a very cheap rate

    4
    « Mid week break »

    My daughter and I travelled down by train and got a taxi to hotel. Got checked in at reception very quick process. The staff we found were very friendly and helpful. We had a twin room spacious and clean. The food - full breakfast and cereals and fruit if you wished. The afternoon tea was amazing (yes we ate in the hotel) price wasn't that bad to be fair. The best thing we found was the indoor pool great if you have small and older children. There you can find a steam room, sauna and jacuzzi which was sampled and enjoyed. But ladies the best bit is the salon/spa again friendly staff but you do need to book. The pool and salon facilities can be enjoyed without staying at the hotel. The hotel is on the front facing the beach across the road with great access to the shops as well. They also have a free phone to call taxi use. Really enjoyed our time together on our mum and daughter two nights stay.

    2
    « Do not bother »

    Called in at this hotel for a meal,reception very good but restaurant was so different the service was slow and the food was poor,gentleman on the next table ordered a glass of wine with his meal and had to ask for it three times before it arrived.could understand if the restaurant was busy but it was very quiet,will not be eating here again.

    3
    « BIRTHDAY WEEKEND »

    Staff were pleasant and helpful breakfast was good plenty of variety. the room badly in need of modernising and redecorating. The bed was really awful worst nights sleep had ever. The bathroom was clean and tidy but the shower door was not fitted properly and fell off runners.

    4
    « Nice for a short break »

    We had originally booked for one night, but decided to stay for another. The first room was on the third floor. It had recently been renovated. It was spacious and modern. The second night we were on the second floor. The room was well equipped and spacious, but the decor and furniture was dated. The lady on reception was very helpful and the bar staff were cheery. The communal areas were very clean, neat and as well presented as the victorian hotels can be. The room rate was ok for midweek. The location of the hotel is fantastic.

  • 3
    « Not worth the price »

    We stayed here for a friends wedding. The function rooms and reception looked quite nice but the rest of the hotel was really dated, a bit tatty and in need of a refurb. Our room was small and dingy. It only had one small window and the colour of the walls made it feel very dark. The furniture was damaged and there was a spider on the ceiling which my boyfriend had to get rid of! Our bed was extremely uncomfortable, one of the worst I've ever slept in. Because of this, neither of us got a good nights sleep (only a few hours on my part). However, the room was clean (except for the spider) and the bathroom was newer and light and airy. The shower was very weak, kind of like a light rainfall. Breakfast was ok. No vegetarian full English though. Our room was definitely not worth the £110 price. I've stayed in better places with more extras for a lower price. Since a good nights sleep is my main priority I wouldn't stay here again or recommend this hotel.

    2
    « Bed and breakfast »

    Having stayed at this hotel preciously would never stay again.Room was dirty and smelled,bedding was not clean. Was moved to different room, very run down. These rooms are not pictured on website, nothing like pictures. No apologies for having to move. Will never stay again. Spoiled our anniversary.

    5
    « The Vault Restaurant »

    Visited on 29th July 2016 with 9 friends. Absolutely fantastic experience. Great food, great service. (Nicest chips I've ever eaten.) General Manager John Woodward and his team, in particular Casey and Harry looked after our group and made us feel like VIP's. Would highly recommend to anyone.

    3
    « Not as expected »

    Booked a superior room .dont no what was superior about it (2bottles of water ) Hotel was clean location great ,parking good,very disappointed with breakfast plenty choice if you liked burnt over done food then you ok ,even the strawberry were mounded orange juice like water . Wifi was very bad if we had known this we would of not booked this hotel we only booked because it was supposed to have free wifi and a superior room very disappointed

    3
    « Pleasant hotel. »

    We arrived at the hotel in the early hours of the morning having checked out another hotel. The manager on duty was very helpful. I phoned in advance and was told they did not check anyone in after midnight, when I explained the situation he made an exception. The room was adequate, but in need of modernisation. It was very hot in the room and the window did not open, but it was clean and that was the main thing! Breakfast was ok, but it is quite a small dining room so tables very close.

    3
    « Qaint needs a make over »

    Only stayed for a couple of nights ,we normally stay with friends ...the car parking at the front of the hotel is horrendous ,so narrow and packed ,had to park around the back of the hotel, they have another smaller, car park, but that was packed as well,so had to park at the rear in the spa car park (wasn't happy with the security of that) The room was OK, bathroom was really big ,the bed was hard ,tea making was fine ,it certainly requires a make over ,as it is looking very tired, creaky floorboards and artek walls Staff were really nice and pleasant, and the bar wasn't too expensive Breakfast was brillent, really loved the buffet,we paid in advance and got around £25 off the bill At a pinch I would stay again ,but as I say we normally stay with friends

    5
    « Worth a visit »

    Just returned from a 2 night stay.... Staff very friendly and helpful. The bedroom was of good size and standard. We had 1 evening meal which was very nice, breakfast each morning was lovely. There was plenty to chose from. Staff worked very hard in breakfast dining area and were very friendly and happy to assist ?? On our second day we chose to travel by train to Liverpool..... This is a must, it is an amazing city and very cheap at only £5 off peak day return. We also visited Ainsdale beach which is only 15 minutes by car. It's a long stretch of beach with sand dunes. The sea isn't so far out as Southport beach.... Worth a visit .

    2
    « Update needed desperately. »

    Stayed for a couple of nights and have to say was so disappointed. Our room had baggy worn carpet, damaged furniture, 60's bathroom, no air conditioning, windows only opened to around 4" and a mattress which should have been changed 10 years ago. Evening meal was very nice but surroundings again let down by patched up wallpaper and dated decor. Breakfast poor for £10 equivalent breakfast available round corner for £4.50 Looks great from the outside but never again.

    2
    « poor quality weekend at Royal Clifton Hotel Southport »

    The hotel looks "tired" inside and outside and in need of refurbishing. Room 151 had toilet odour on arrival, carpet was dirty and nothing was done although reported to reception twice, the wallpaper was peeling and the windows in need of repair or replacement. Will be looking at alternative accomadation at this resort.

    4
    « Great location »

    Very good hotel. Great location opposite Marine Lake and central for town shops and restaurants. Very good breakfast with excellent choice of food, full English, Ham, Cheese, Various fruits, yoghurts, cereals, fruit juices. At last, a hotel with magnifying mirror in bathroom (well done). Lovely new bathroom. Comfortable beds but pillows hard (request a softer one). Would return.

  • 3
    « Faded and jaded. »

    Once was a jewel of a hotel I'm sure, but now it is very much a faded one. Decor is dated and tired. Nice peach 70's / 80's bathroom. Clean and tidy but hardly cutting edge. Bed has seen better says too. Breakfast disappointing. Poor quality fruit juice (tastes watered down - or doesn't taste that's the problem). Tinned grapefruit and oranges and luke warm coffee. Very much a centre for older coach parties. On the plus side free WiFi! Park j ng is an interesting experience. Don't travel in a big car.

    4
    « Friendly and comfy hotel »

    Our room was on the top floor but the lift only want to the 2nd floor but on the plus side our room was very spacious and had everything we needed. We had a evening meal offer on our 1st night which was superb. The weather was so good that we never ventured near the pool , this we'll do on a return visit. The staff are so friendly and helpful and the hotel was in a good position. Southport is a delight and would recommend the funfair , park and pier trip , kids will love it. A fabulous weekend

    4
    « Excellent Customer Service »

    This Hotel is in an excellent location within walking distance of everything and we had a sea view which was lovely and actually had an upgrade on our room. The room was very spacious and had everything we needed. Quite a dated hotel in need of some refurbishment some things were a bit tatty or needed a lick of paint however very clean. The leisure facilities also need refurbishing. Having said that the food in the restaurants was good and the service was some of the best I have experienced for a while in fact it was excellent.

    5
    « Clifton Hotel »

    A well situated hotel near the beach and shops. The staff are friendly and helpful. The décor could do with an update maybe, but it was clean and tidy which is what really counts. The room had a lovely view over the prom. The breakfast was good and so was the snack we had in the bistro. We would stay there again without hesitation

    5
    « An 'Old World' hotel with up-to-date facilities »

    I was in Southport for a conference and this hotel was chosen for me, and how glad I was! The Royal Clifton has a lovely atmosphere of Victorian Grandeur in the public rooms, but the bedrooms are delightfully modern, with excellent facilities and comfort. The staff are not Victorian, they are friendly, helpful and patient, it was they that made my stay so pleasant. The hotel is on the promenade, overlooking the ornamental lake and gardens, a very short walk from all the great seaside attractions of this pleasant resort. There are free health club and spa facilities here, but I was in town for a conference and did not have time to use them. The breakfasts were excellent in quality, quantity and service.

    3
    « Great position shabby rooms. »

    This hotel is what I would call top showy ! Great position on front opposite kings gardens . The ground floor bar areas very modern and clean with a view to attract off street public ! Rooms however were poor for the money they charged . We had 4 rooms all at the rear with either Windows which were stuck shut or fixed pane obscure glass . 2 of the rooms had no hot water and the decor was old worn and drab. Breakfast very nice though. Not great value at £75 per night ,for this I expect something better !

    5
    « midweek break »

    Arrived Thursday lunch time and to our surprise we had been upgraded to a suite and it was ready for us the restuarnt was very good and we ate in the Bistro and we could not fault the food the fish and chips where well cooked and tasty all the public area where very clean and all the staff so pleasent and obligeing

    5
    « Special Wedding »

    I had my wedding here July 9th and what can I say. From start to finish the attention was second to none. From the original booking with Vikki then taken over by Kelly, their professionalism was amazing with such detail into making our day special. As we were only a small wedding we used the Vaults room which to us was ideal. On the day Peter the function manager was very attentive and the waitresses perfect. The food was excellent and a big thank you to the chef and his staff. All the staff from Reception to Bar staff were amazing and so helpful. Our room was the bridal suite and we stayed two days to relax and chill after the big day. The hotel is a lovely big old Victorian building situated on the front overlooking the lake which our room had big bay windows to admire the view. We will defo be back next year for our anniversary.

    4
    « Nice hotel but needs a refurbishment! »

    Had a lovely stay over 3 night at this hotel. The food was spot on and the facilities were excellent (swimming pool, jacuzzi, gym etc all included). We did have a bad nights sleep on the Saturday with people running around at 3.30am looking for Pokémon. All in all a pleasant experience. It is slightly dated though and could do with a face lift.

    5
    « Loved it »

    Booked here for 1 night in a family room, me my partner and 11 year old daughter, we had a family room. From some of the reviews I wasn't sure what to expect but I'm so glad I went on my own thoughts we LOVED it. Our family room wasn't the biggest but booking a day before it was the only room available at such short notice, I expected a put up bed for my daughter but she had a bedroom of her own which was great, the main bedroom wasn't huge but big enough for what we needed. The room was clean and warm. We used the pool area which again was lovely, providing you with towels, the pool is nice and warm and when we went wasn't too busy. There was a wedding on at the hotel which when we went to bed didn't keep us awake, and also when we sat in the bar area having a drink was quite nice having a disco in the back ground. The staff were great.. Very helpful efficient and friendly, nothing seemed too much trouble. I saw another review saying the hotel is tired and needs a refurb... Don't let this put you off, the hotel is old and yes maybe a mini refurb would be good but I LOVE this hotel and we will Definately be back. My only slight niggle was the shower... When trying to regulate the temperature it was a bit tricky couldn't get it to a warm temp where it wasn't too warm, and the price of the room seemed a little on the expensive side .. It should have been £149.50 for the night with a late check out which I asked for and that was £25 but we actually checked out without needing the late check out so that was knocked off the price and it was £124.50 and that was also without breakfast... It would have been nice to have breakfast included in that price. Other than that it was great and we will be back. Also was our first time to southport and we really liked it. Hope to be back soon :-)

  • 4
    « Great facilities for special occasions »

    We visited the Clifton attending a wedding the staff were very friendly and all facility's were fabulous Yes the hotel could do with a refurb but we all had a brilliant day Drinks are expensive ( £2.90 for a pint of Pepsi £3.85 for a carling ) however it's the usual standard hotel prices

    4
    « Value for money. Great location. »

    Stayed on my own for a few days holiday, July 2016. Hotel is in a great location with free parking. The front of the building looked impressive. Staff very friendly, polite, courteous and very professional for a 3*. Initial impression of inside of the hotel was clean and tidy. My room to the front (146 I think) on the first floor was large with a bay window, and had a great view overlooking gardens across the road. I could hear background road noise through the night (so not for light sleepers), but I don't mind this. The pillows were a bit flat for me, they could do with a couple of new bouncy one. Yes as other have stated, the corridors can be long and winding, as it's a couple of hotels joined together, but I found a second staircase (next to the lift) that made my journey to my room a little easier. The room has old fashioned brown furniture and décor, which is in keeping with the style of the building. Lovely big clean bathroom too (with no mouldy bits). I booked a massage while I was there and it was fabulous. The woman (sorry I have forgotten her name), really knows her stuff. I was so relaxed I nearly fell asleep! Just a pity you have to (very briefly) go outside the rear of the hotel to reach the salon and spa. If your going to book, look out for pamper/lunch deals. Breakfast is buffet style and plenty available. For me personally, my criticisms were the black pudding and bacon were a bit crispy for my liking. But overall a very pleasurable stay. Value for money for a 3* hotel.

    3
    « Lovely but needs a refurb! »

    A large hotel near the sea front. Staff were all lovely and very helpful. Rooms were tired looking but very clean (bed harder than a brick) There were two weddings on the night we stayed so it was busy and very noisy. If you want a quiet break then check what functions are on first. We took a chance on staying in the hotel for the evening meal and we were not disappointed. The food was gorgeous and I would definitely recommend it. The breakfast although lots to chose from was a big let down after such a superb evening meal. The leisure area was quiet so no waiting to use the facilities. The whole hotel could do with a complete refurb and it would be a stunning place.

    4
    « Great location, lovely staff but tired »

    Well what a cracking building and location with soooooo much potential! Come on Best Western invest and bring it into the 2000's. Very dated and tired. Room was fine, staff were very friendly. I'd stay again as price, location good and onsite free parking.

    3
    « What a shame »

    One night away from the little ones for my daughter ...it's clean ..it's big ..it could be such a beautiful place to stay ..it's tired and shabby ...we were unable to get room service no one answered the phone ..we tried to order from the menu (available 24hrs it said ) "not until after 9pm" we were told ..breakfast get up early we had been advised and so glad we did..orange juice tasted diluted ..sausages erm unsure ..the waiters and waitress very polite ..The bedroom decor dated wallpaper coming off and cracks in ceiling. If Best Western spent some money it could be such a lovely lovely place ..but until then I will give it a miss .

    4
    « Short break »

    We stayed here for a short break we booked a Superior room as we just wanted to relax . We arrived and our room was up in the attic and was small with a high window you could only see out off if you stood up .I was hopping because we have stayed in a promenade room before which had a window you could see out off and was twice the size This attic room was an upgrade and more expensive .I went down and I did get a different room which was lovely My wife is quite poorly so we had room service the food was excellent and what a great choice We did go down for breakfast and again the food was excellent good choice and nicely cooked We found all the staff whether bar ,restaurant or reception to be very pleasant and help full This hotel is good for short breaks but make sure you ARE NOT IN THE ATTIC when you book as those rooms are not worth the extra as an upgrade

    3
    « Ok for a short break »

    Stayed Friday to Sunday and whilst food was very good the hotel could do with being refurbished. Could not open any windows when it was warm in the room, and the bathroom was a 1960s peach colour with a broken bath and silicone coming away all round. The furniture was all dark brown and was dated, although you did get a kettle with tea/coffee and biscuits and little shampoo and body wash in bathroom. On booking made them aware it was our Anniversary and was told that they usually do something for that, but when i asked was told there was nothing on the system so they were not aware of it. And then on Saturday found the hotel full with a wedding party and was not made aware of this, and then trying to sleep could only hear music booming until after 1am. Complained about this and was told it will get passed to management. The hotel is in a good spot and we had a good view of the promonade, but i don`t think we would stay there again.

    4
    « Old but adequate »

    We only spent the night there but it is an old place in need of refurbishment. Our room was adequate for our needs and was clean, except for the bottom sheet which had mildew stains. There is a good dining room and the food was good. Breakfast was the usual served in a more set out way.

    3
    « Ok hotel pretty avarage. »

    The hotel was nothing great. It had a nice bedroom and bathroom with views of a wall from the window. The hotel was really long meaning the corridors were quite a walk to get to your room from the front door. The food was poor but a large selection. The waiters and waitresses were lovely very kind. The reception staff were very rude and not very polite. Being with two Greek friends they had very little patience with them understanding what she was saying! Overall wouldn't stay in this hotel if I had too pay for it or had too pay too much. But I guess atleast it was very clean.

    4
    « Would go back »

    Hotel is slightly dated but it is only a 3 star! Stayed in room 302 absolutely huge with sea view definitely worth the upgrade. Only accessible via stairs so not for infirm or with babies. Only downside was the spa pool as at weekend it is shared with kids swimming classes all day! So struggled to swim in pool but apart from that excellent location and quite rooms bliss!!! Tip don't pay for breakfast loads of eating places doing all day breakfast for a fiver bargain!

  • 3
    « Sleepless night »

    Arrived at southport 25.6.2016 staying at the royal Clifton for 1 night stayed in room 242 what a unpleasant experience. When we were allocated our room I asked if we could change rooms due to reading previous reviews but was told no due to no availability as there was a wedding event. We both decided to enjoy our day on retiring to bed after a enjoyable day the rave music vibrated into our room first we thought it was the wedding like many guests before us until the music carried on till 3am our heads were pounding went to reception to find out the music came from a nightclub behind the hotel are aware of this situation as they told me they had complained to the council although nothing done just to let people know if you go to this hotel do not stay at the back of this hotel especially room242 as the music carries on till 5 am Saturday nights and it is far from being enjoyable this review as being written to warn other travellers don't waste your money .

    4
    « Very good but could be excellent if they wanted »

    The welcome was warm and friendly. The room (222) front twin was really lovely with a large bathroom and very good room service. Evening meal and service very good and the hotel has a lot of period charm and is in an excellent location on the promenade. All the staff are friendly too. Only let down was breakfast. First morning everything on the hot food counter was vastly overcooked. Hardest bacon we have ever seen and rubber eggs, lukewarm tea and coffee This morning got coffee in a teapot and tea in a coffee pot. I asked for scrambled eggs and they never arrived even though i asked twice. It's a real shame but i feel the young staff were all inexperienced. Maybe an older head to oversee things would help. I really enjoyed my stay and would definitely go again, but please sort out the breakfasts

    5
    « Would go back »

    Had a great 2 night stay at this hotel and would highly recommend it. We paid for an upgrade to a sea view, the room was large, with a bay window, although a little dated it was very clean. We ate in the hotel restaurant, as mother said this was the best steak she had eaten. All the staff were helpful and pleasant, could not be faulted. Great location and parking available.

    5
    « Fab weekend »

    Recently stayed at The Royal Clifton in a superior twin room, what a fab experience! We were fortunate enough to get a last minute place on the murder mystery night which the lovely gent on reception sorted for us. The food was absolutely delicious and breakfast was second to none. All the members of staff including the maids, managers, waiters and reception staff were lovely and happy to help. The rooms are big, bright and clean. When we requested some more coffee and milk via the room service phone it was brought up very quickly. The communal areas are clean and well maintained. The hotel is ideally situated with beautiful sea views. Fantastic experience, would recommend highly. Thank you very much!

    5
    « Relaxing weekend »

    We stayed at this hotel for the weekend as we were at an event in Southport. Service was excellent as was the food in the restaurant, both for breakfast and dinner. The restaurant staff, manager included were very attentive and caring, I say this because my partner is Milk Intolerant and unable to have milk or cream as any part of the meal, including soups and sauces. My only adverse comment was that the leather armchair was showing signs of age and shredding pieces of leather.

    4
    « pleasant stay »

    Stayed one night at this hotel and although the room was a little dated, it was clean and tidy. The hotel itself is old but nostalgic. Used the swimming pool, which also had a Jacuzzi, sauna and steam room. The steam room could do with a good clean but it was nice and hot. The hotel also has a small gym but we did not visit, but you can see from the pool. Breakfast was buffet style and after a full English which was good we were ready for the journey home. Would I stay here again? Yes. It just off the town centre and fronts the sea. Could not ask for more for the price we paid.

    4
    « Large imposing hotel in a great position. A bit jaded »

    We only had one night here on an offer. Attracted to it by it's location and pool. The hotel has undergone some refurbs but looks rather jaded inside. Our room was huge though and we were able to check in immediately on arrival. We parked for free and they extended our check out too. Great service no complaints. We enjoyed a good breakfast. There's a good selection. Why not upgrade the bread though? I hate cheap sliced stuff! It was a very good stay with great service and we had everything we needed. The pool area was a bit " tired" but you can get a bit of exercise done. Southport has lots of places to eat out and is a nice place for a night or two. A lot of the older generation enjoy it. The free wifi worked well

    3
    « Average hotel »

    We stayed here on a last minute night away. The hotel needs some tlc and money spending on it. The room was stupidly hot and there was no air conditioning! The breakfast was OK...but not organised and lots of people queueing.

    5
    « A great location »

    From the check in at reception to the check out nothing was a problem for the excellent staff at this hotel. We stayed in a sea view room, the room was superb, extremely clean with a great view. We chose to dine on the evening at the hotel again excellent service and food, breakfast the following morning was another superb dining experience. From the reception, bar staff, waiter/waitresses, domestics and chefs, it was a truly great pleasure to stay at the hotel. A special mention to Clifford who I believe was the duty manager during our stay, again nothing was too much hassle for this man. We certainly look forward to returning.

    4
    « Fantastic stay in an iconic hotel. »

    We had a great stay at the Royal Clifton Hotel. We have visited this hotel several times and were never disappointed. The service is exceptional, the bar/conservatory serve nice food. The Promenade view rooms are spacious. The Hotel has retained a lots of it original features and you feel like you are step back in time when Southport was one of the best seaside town to spend your holidays. Despite the fact that the town is a tad run down, the hotel remain grand! The Spa is very good and clean. The breakfast has a varied choice of items, the service is very good. The parking is easy and free and free Wifi too. It is a grand hotel, very spacious and clean throughout. The clientele is varied but I must say, often on the elderly side with a pianist in the evening to entertain everyone. It is simply the quintessential place to stay in Southport.

  • 3
    « Ticks the boxes »

    This hotel isn't anything to be amazed by however it is only rated at 3 stars which is about right. The staff are happy to help and the hotel is situated close to everything. If you are looking for a place to stay for the night it is a fine 3 star hotel.

    4
    « Good location in Southport »

    Found the hotel easily and there was parking available in the hotel car park. Easy check in and headed up to our room which was a decent size with a large bathroom. The hotel also had a health club and spa but the weather was so nice we wanted to be outdoors. The lounge area by reception was very large with lots of sofas to relax in. In fact we sat in the lounge for a while as our room was so hot and you could only open the windows a little bit. We finally got a fan which helped but it would have been much nicer to have the windows open more. Only other negative was the wifi was useless most of the time, even in the lobby. Overall a nice hotel in Southport and the price we got on the BW website was very reasonable..

    4
    « Lovely »

    Booked a 2 night stay at the Clifton Hotel and Spa and upgraded to a sea view room for an extra £30, wasn't disappointed as the room was spacious with a lovely comfortable bed and had everything needed (apart from a fridge which we didn't need) for a lovely 2 night break. Our first night included dinner and I have to say the food was excellent, as was the breakfast the following morning, so compliments to the chef on a quality dinner and more than sufficient breakfast with plenty to choose from. The Hotel is in a prime location near to the sea and round the corner from Lord Street with it's many shops and cafe's to enjoy while having a stroll, unfortunately the weather was not that good when we were there and the seafront amusements and pier were closed which was dissapointing as it apparently only openes at weekends and public holidays. We made use of the pool/steam room/sauna and jacuzzi at the Hotel which was lovely and relaxing and had a couple of drinks in the bar at night which was equally nice. Overall, a lovely stay in an impressive looking Hotel which delivers a good service the staff are very efficient and polite and the food was excellent, well done to all the staff.

    4
    « LOVELY SHORT BREAK »

    An historic hotel, which catered for your every need. Friendly and efficient staff, food excellent, good gym and swimming pool. Central location, close to the beach (not sea!!!) and Lord St. shops. Only moan was the room was a bit hot, but there again so was the weather. We will definitely use the hotel again.

    3
    « Comfortable, reasonable prices. »

    Two night break booked direct at short notice. Paid for sea view room which was comfortable and well finished. Reception staff friendly and efficient. Two complaints: breakfast was a disaster. Long queues to get in, then food slow to be restocked. One toast machine is not enough. No apparent supervision and young staff who were not enthusiastic. It surely must be hard to make breakfast an unpleasant event, but Royal Clifton succeeded. Hotel has two bars, one of which was shut. Conservatory bar is pleasant but shuts at 11pm SHARP.

    4
    « Wedding Reception »

    I was lucky enough to be included as a Plus One to the Wedding Reception of Lee Anne & Neil in Southport at this Hotel. The hotel is located on the promenade in Southport. It looked Regal as we approached. The receptionist was attentive and gave us good instructions to find the Reception room. The room itself was large and spacious. They had a hot & cold buffet supper served by two Chefs. There were chicken skewers, hot cocktail sausages and mini quiches. A wide assortment of dainty sandwiches and lots of dips and salads and crisps. The wedding cake was already sliced and served and was soooo nice. Not sure if the hotel provided the food or an outside caterer but it was served well and the staff were attentive in clearing away afterwards. The tables were set and decorated with balloons with a purple & white theme. The disco was also adorned with purple & white balloons. The corrodors were clear and clean. Toilets were also spotless. All of the stairways had a ramp alongside for wheelchair and disabled access, apart from the reception guests, there were many other hotel guests in abundance and the hotel was busy. I liked the ambience in The Royal Clifton and although I didn't stay here on this occasion, I would consider it for a future visits from my experience here this evening,

    5
    « Wow. Fabulous short break at the Royal Clifton hotel »

    From booking, reception, room quality, cuisine and most importantly the wonderful staff at the Royal Clifton hotel......we cannot fault any aspect of our stay. The sea view room was exceptional. The sunsets were breathtaking and we can, in all honesty recommend this beautiful, traditional hotel. Like England used to be!

    4
    « Cracking Lunch at The Conservatory Bistro & Bar »

    Whilst on day out to Southport, fancied a nice lunch so visited Clifton Hotel. Was a very hot day so was nice and cool in the conservatory whilst enjoying views over the park. My friend had the beer battered fish, chips & mushy peas, her son had fish goujons and chips and I had Ham with mustard on soda bread with chips. Everything was well cooked, well presented and the home made chips were amazing (10 out of 10!) Very reasonably priced. Would go again.

    3
    « Average in every department. »

    A tired old hotel, large bedroom in need of refurbishment but it did have it's own garden as on the ground floor. One tip, try not to accept a ground floor room as all the other guests have to pass it to get to their rooms, hence very noisy. Buffet breakfast one of the worst I've ever experienced and the orange juice was just sugary water. Needs a major overhaul on all fronts.

    5
    « Lovely »

    Great service - the lady on reception was helpful, polite & professional. Perfect location with & lovely hotel with nice clean room. Faultless and noise free too. Plus good black out curtains. Would certainly book this hotel again.

  • 5
    « Thrilled »

    What a great hotel, wonderful staff and superb food. I can honestly say what a brilliant hotel this is. The only thing that annoyed us was the extremely grumpy couple who came down for breakfast and moaned they had to wait to be seated...the poor waitress They were totally out of order as it is always busy at that time. Message to Grumpy. Stay at home ..

    4
    « pleasant stay »

    We stayed here on a Travelzoo deal booked some time ago. On arrival we were greeted & dealt with very efficiently by a nice young lady & our room was ready. We had upgraded to a Promenade room which was a good choice as our room was lovely, first floor sea view & huge, yes the decor was a little dated but quite acceptable for the price. My sister & her husband on the other hand had decided that they would like to join us & got the same deal through the hotel as our deal had finished. They chose not to upgrade & with disabilities needed to be on the ground floor, what a difference, I would not have liked to stay in their room, it was very dark & they had a few issues which were taken up by the manager. I personally would have changed rooms but they did not feel able to. Southport itself is lovely, I haven't been since I was very young & am now retired so didn't remember much of it but really enjoyed it. Hotel food was o k we had a meal on first night breakfast was a bit hectic on the second day as the coaches were in & it was bedlam very noisy & very crowded. We found a very nice Chinese restaurant for our second evening meal, turn left out of the hotel & walk to town its on a corner, food & service was very good. I would go to this hotel again if in the area but would definitely do the upgrade again.

    4
    « Weekend away »

    As we like Southport we thought we'd bring the parents up for a couple of nights. This is our third stay here so we were happy bringing them here. I phoned through a week before and paid an upgrade on the rooms. The parents got a suite with a big bathroom, 4 poster bed and a massive walk in wardrobe. Even though it was rear facing room it was really nice and not bad for an extra £35 per night. We got a twin promenade facing room, with twin aspect windows and a great view across the front, the pier and the sea. Again, not bad at an extra £15 per night. There are parts of the hotel that are dated, some might say that adds to the charm. All the staff we came into contact with were lovely. Free parking is always a bonus. My only real niggle is the pillows. They need replacing as they are flat as a witches......

    1
    « One word - TERRIBLE! »

    Me and my partner stayed at the Best Western last weekend. To say we were disappointed is an understatement. We were given room 137, which is at the back of the hotel on the left hand side. The room was big, but had very tired and dated décor. There wasn't any air-con, so the rooms were hot and stuffy. The issues arose on the evening when we TRIED to go to sleep for the night. It sounded as though we were staying in apartments in the middle of Ayia Napa! The music was horrendous and even with the windows shut, the music was still booming through. We phoned down to reception to ask if there was a wedding on as it was 1.30am, but the person we spoke to advised that there wasn't, but that it was the music from the clubs/bars at the back of the hotel. We asked the person to come up to the room to hear the music for himself. When he arrived at the room, he agreed that the music was really loud, and that the only thing he could do was to offer us another room at the other side of the hotel room 102. Obviously we had no choice but to move rooms if we wanted to get some sleep, so we collected our valuables and traipsed across the hotel to the other room. This room was extremely hot and stuffy, but at least it was quiet and we might be able to get some sleep. How wrong were we! At 5.45am, we were woken by what sounded like a wind tunnel - we looked outside the window and saw the extractor fan! There was no way we could sleep in room 102, so my partner went down to reception to complain. The person that he spoke to apologised and advised us that this room was rarely used due to the extractor fan. We therefore collected our valuables, and made our way back to room 137. As we could not sleep by this time, my partner waited until the deputy manager came in to the hotel and had a meeting with him. He advised us that he was only authorised to refund £25 and provide us with free breakfast! We are still waiting for a response from the general manager to our complaint.

    5
    « calm, relaxing environment, helpful staff »

    We booked a relaxing weekend away and that's exactly what we had. We had a lovely clean, bright room with a seaview. The service was good from arrival to departure. Polite, friendly and smiley staff made our stay a pleasure. The restaurant staff were wonderful giving advice on menu choices and providing efficient service. Would stay there again.

    5
    « Not the greatest start, but perfect finish!! »

    Arrived Friday evening for a 3 night stay, after looking online we were seriously excited for a nice weekend break. On arrival we were quickly checked in with friendly and pleasant reception staff, one being Carol, not sure of the other guys name. Checked into 136, and we were seriously disappointed! The pictures online were of spacious rooms, there wasn't even enough room to swing a cat in there, tried to grab a shower and spend 5 minutes to get any form of hot water, then when we did it skips from cold to boiling hot, looking for a way to get hold of reception I ended up having to get it off my phone and call from my mobile. After about 5 minutes another guy turned up (think his name was Clifford but not sure) he spent a further 5 minutes trying to get some hot water as well, we were sat thinking that we didn't want to spend all this time just to get hot water but left it anyway, after being in there for a couple of minutes it turned into boiling hot water again, not a great start, getting dressed was a nightmare also, no windows in the bathroom caused the whole room to be absolutely boiling, with the main radiator pipes running through this room it was seriously unpleasant. So we went down to reception and explained that although we're not fussy people it wasn't pleasant and we wasn't too happy about spending £200 for the weekend in that room (specially with the Saturday being £100) Clifford very pleasantly and quickly managed to change our room and that's when things just became so perfect! ?? the room we were moved to was perfect! (140) not huge but bigger and certainly more comfortable for a weekend stay, lovely and clean and lovely and modern, so so much better. We went back down and thanked them and thankfully they didn't seem annoyed (were not fussy people and hate to whinge so we're happy not to be treated differently!) very efficient service, the next 2 night were perfect. Vicky on reception called through to the bar after 11 once we'd found out they'd stopped serving so we could grab a drink (was only a couple of Cokes) overall it was lovely, although it wasn't a great start the staff were amazingly friendly and efficient and the hotel was lovely, pool area and staff at the leisure club were lovely (can't remember her name but was working Saturday and Sunday at around 11ish) Thank you for a lovely weekend to all the staff! Definitely recommend the hotel (just avoid 136!!)

    5
    « Classic Hotel and Service »

    It was like stepping back in time when British hotels were some of the best in the world. Old fashion courtesy and charm. Our room was enormous with, ensuite bathroom and shower, with a small room off main room with two easy chairs, coffee table plus larger table with coffee and tea making equipment. There was room service as well. My only small niggle bed was too hard for me but my husband liked it. Our room looked out over the lake and gardens and in the distance the sea. Good all round holiday.

    5
    « royal clifton hotel southport »

    stayed at Royal Clifton about 2 weeks ago, we took advantage of a Travel Zoo offer,was a bit worried after booking we read the reviews and found some not very nice ones, however after ringing the hotel and explaining that my husband had been quite ill, was now recovering so would need to be close to lift and front entrance,the young lady I spoke to could not have been nicer, also upgraded to room on front of hotel, on arriving lady on reception was really lovely and v ery helpful ,I instantly fell in love with this hotel, one review stated it was old fashioned, it is one of the nicest hotels I have ever stayed in,thanks to Travel Zoo for making this possible, we could not find one fault,rooms, food,staff everthing was first class will so look foreward to staying again, have started saving up for another visit,so are thanks to each and every member of staff for a wonderful visit.

    4
    « An old Classic »

    Stayed for two nights on a Travelzoo deal, and I have to say...we really enjoyed every minute of it. The Hotel is old, and yes the decor is a little dated. To some degree, I can see why some of the reviews are not overly complimentary (bit of a paradise for picky people)! However, the good points by far outweigh the bad. The rooms (although 1970's style), are spacious, comfortable, and spotlessly clean. Ample fluffy white towels, crisp white bedsheets, and as much hot water as you could possibly need. Included in our deal was a 3 course meal (in the restaurant), on the first night. The food was absolutely excellent. I paid extra for a fillet steak (with ALL the trimmings), which was cooked exactly as I requested. In fact, I would go as far as to say that it was as good a piece of meat as I have ever eaten ( and I have enjoyed steaks all around the world)! Next morning, the breakfast was very good too...ample portions of freshly prepared local produce. There is also a nice conservatory bar to enjoy a drink. They stock a couple of decent real ales, and some good bottled craft beers. There is a general relaxed atmosphere about the old place. Last but not least, special mention must go to the absolutely wonderful staff (especially in the restaurant). As with many of these establishments, it is them who make your stay so memourable. We got great value with our deal, and would like to thank the Royal Clifton Hotel for that. Would I recommend a stay there? That depends on what you want. If it's 5 star luxury...no. But there is something quirky and satisfying about this dear old place, and it does offer what the old stylish hotels used to give you. Having said all that, Southport has nothing special to offer, and we probably won't return. Unless it's for the golf..!!

    2
    « ladies night 2 night weekend »

    tired décor, bed awful (room 139) meal on the Friday night dreadful (belly pork that was just fat) asked for cheese instead of sweet but could not provide. not enough milk for tea/coffee, asked for more and was given a couple by reception, they did not offer to locate more, no shelf in bathroom, limited hot water, poor lighting. meal on Saturday better but not hot, breakfast ok, staff lovely, free parking a plus, location good.

  • 3
    « Good location but tired decor .. »

    On arrival we were checked in efficiently and directed to our room which was as far from reception as it could be. The room only had a view of a wall and immediately we could see that the decor was tired and in need of urgent work. Certain faults emerged as our stay went on. There was no hot water in the evening, the bathroom had little space to put anything and a bin lid was broken. Wifi in the room was very weak/non existent (but to be fair we were warned about this and told that it is better in reception). One big problem that we found on the first evening was the green warning light over the room door. I know the reason for this but surely the light does not have to be so bright that it lights up the room and makes it difficult to sleep! The bed was also plenty firm enough. Tea and coffee was provided in the room but as usual with insufficient milk (ok I know you get extra if you ask but should that be necessary?). Breakfast was buffet style and very good with an excellent choice. We had a meal in the Conservatory on both evenings. First one good second time the first 2 choices were off the menu and I had a pie that was very poor (hard pastry and dried up meat). I would have sent it back but my partner had started her meal which was good. I mentioned it to the waiter at the end and he just smiled and said nothing. It seems to be a hotel that caters for a lot of coach parties and we had a noise issue with some people from such a party in the room next to ours which showed how thin the walls are. Very good location with free parking but left with a slightly disappointed feeling.

    4
    « Lovely Staff »

    Good location near to shops, room with nice view, staff very accommodating and food good. Enjoyed the pool and spa facilities. Only let down is the book with the information you read on arrival in your room quotes "have breakfast in bed and read your emails". That was impossible no wi fi in room 251.

    3
    « Ok ish »

    Came as deals day treat & not been to Southport in years ! Walked through town before going Hotel could see improvement in town centre with Ocean plaza etc ! Got Hotel and realised straigtht away very dated and booked in & reception also very dated however staff great & efficient booking @ in.Got bit of shock when got our room very small and at back hotel with no veiw (though asked for one ) but due to hotel being full thort it pointless to change so made do ! Rooms very clean but in need of improvement peeling wallpaper and old creaky windows including one window smashed and bordered over .However decided try out spa facilities which were great ! So that made up for poor rooms .Went out at night and raining ha typically seaside .Came back hotel & had drink.in bar which was nice & again good staff .Finally bedtime and party weddings on & music very loud great did drop off and woke up fresh lucky had clean comfortable bed .When breakfast and buffet style very busy but food was great & staff helpful .So overall not bad break & was some gud points and some bad ,would recommend a vust but ask for refurbished room which I believe on 3rd floor .

    4
    « Pleasantly surprised »

    Just stayed two nights on a TZoo offer which included dinner on the first night. Great value for money. The hotel is beautifully situated right on the promenade with lovely views. An additional bonus was the ample car parking at no cost which saved a bit. Our room was recently refurbished, nice and clean with a very spacious bathroom. We were at the front of the hotel 3rd floor with a great view. The hotels public rooms are very pleasant, the conservatory bar particularly pleasing and getting the evening sunshine. We had the kind of weather that makes one want to sit outside, unfortunately the small outside area is a little scruffy and taken over by smokers, ashtrays were full, drainpipes were rusty. The dining room was fine and all meals we had were enjoyable. A good buffet breakfast also. Staff were pleasant and helpful. We will stay again when in the area.

    4
    « A wonderful stay »

    We loved our stay at Royal Clifton in Room 301. This a very clean and well maintained Hotel themed in the Victorian style and maintaining beautiful original features. Our room was enormous with a wonderful view of the sea. Very comfortable with every convenience. Well designed bedroom, lighting, enormous bathroom, separate lounge area with a comfortable sofa. Generous supply of coffee, tea etc and staff that were instantly available for anything you needed. The gym facilities are excellent. Our only concern with our stay was the busyness of breakfast and probably our own fault for coming down late. There was a show on in town for the more mature audience and they clearly enjoy their food. Consequently we did struggle at times to gain access to it and staff were very very busy trying to keep up the supply. Nevertheless, staff are to be congratulated for their politeness and willingness to help whenever they could. Food in the Conservatory restaurant was very reasonably priced and of high quality. We would definitely stay in this charming hotel again. Thanks for having us Royal Clifton.

    3
    « Faded grandeur combined with some modern refurbishment »

    At one time this must have been an amazing hotel and it is worth taking a look at the original architectural details. Some areas have been modernised while others still need a bit of care and attention. On check in I was given a dark small room at the back of the hotel with twin beds despite booking a double bedded room. This was quickly corrected with a trip back to reception and I was given a really good room over looking the seafront. The hotel was very busy, but there were still plenty of places to relax in the lounge area. However the bar and restaurant were fairly full and we were glad we had taken the receptionist advise to book. WiFi is not the normal Best Western cloud and I couldn't get my iPad to connect which was disappointing.

    5
    « Short break »

    Couple in early 60's - Just returned from couple days using Groupon voucher, on arrival our room was at the end of hotel where lift was broken, so we asked to be moved and reception were very obliging, rooms decent size, nice bathroom with walk in shower, breakfast was really good, plenty of choice and staff very pleasant . Nice seating area to relax and read. Location ideal very central. Would definitely return and also recommend

    4
    « Lovely room with a view »

    Lovely evening meal absolutely lovely food. Nice clean room, with nice large bathroom. Lovely views. Excellent buffet breakfast - very well cooked and lovely staff, very helpful. Good to have a free car park as well and very close to town - good shopping as well.

    3
    « Fresh air break »

    Just returned from two day break here. We got a special offer and then upgraded on arrival to a seaview room. These rooms had been refurbed and would recommnd this as the hotel is in need of a little attentionh, although everything was clean and service good. Saying this we enjoyed a comfortable friendly stay and enjoyed getting the fresh air along the front, great location for walks along the front and for shopping.The staff are very friendly and helpful and any minor complaints like running out of sausage at breakfast and the plate warmer not being switched on, were quickly dealt with, so they do listen. Note to chef, please don't put frozen fruits on top of the yoghurts in a morning as they defrost and make the yoghurt very watery.....just a suggestion as heard a few comment on this, we have to say we were pleasantly surprised with the quality of the evening meals, we ate both nights in the dining room and enjoyed some lovely meals. Formby sands is a lovely walk and take the opportunity to pop down to Crosby if you are in the car, again lovely sands and see the Anthony Gorman figures, worth a visit. Car parking in front of hotel is very handy. Nice conservatory bar to have an evening drink before dinner and the food looked good in there too. A stones throw across the front is a cinema complex and a bowling alley if you are looking for a way to pass an evening. Didn't try the spa but again something else to do. Well worth the offer price we paid and on leaving we were offered the same rates for a return visit which is a nice gesture and sure will entice people to come back.

    4
    « coach holiday »

    rooms good and very clean, lovely location, close to all amenites, food was very good and staff were very attentative,not much in way of entertainment at this hotel ok if you want a peaceful and quiet relaxing break

  • 5
    « Couldn't have been better »

    We bought a 2-night break as a birthday gift. The hotel room (120) was perfect for my mother she was delighted with the ambience of the room, the newly refurbished bathroom and the lovely promenade view. The staff were very kind and friendly. The food was most enjoyable. The location of the hotel is perfect for Lord Street if you enjoy shopping and also a lovely walk on the promenade. Overall she had a wonderful time and we thought the hotel was welcoming, clean and comfortable. The only one thing she would have found useful is teletext on the TV.....she is slightly deaf

    3
    « Updating required »

    The service, Staff and meals were great. The external of the hotel requires a lot of attention. The bedroom was acceptable but the mattress needed replacing, The ensuite needed a lot of modernising, like replacing the pink bath suite The hotel have a wifi system but it work not connect in the bedroom

    3
    « Some good points, some bad! »

    Good points first- Lovely characterful hotel, once very grand Excellent staff, all very helpful and friendly Brilliant chef, food excellent Quiet room Good location Now the bad - The worst thing was the hard mattress, it was so uncomfortable it caused me great distress and I had little sleep for the 3 nights I was there, which is no help if you are having to work a full day with no sleep! I did complain and was given a mattress "topper", which was no more than a quilted mattress cover Curtains hanging off the rails Shower ran warm after about 5 minutes but flow almost non existent It seems that the quality of the rooms is variable and I understand refurbishment will take time but I am sorry there is no excuse for the bad mattress!

    3
    « Upgraded room but might have been better to have the first option. »

    As a regular user of the best western brand. I choose to stay overnight. Checking in I was given an upgrade to a front facing room. When I went to take a shower in the morning the hot water would not work. The food in the bar was nice and reasonably priced. Staff very friendly and helpful especially the lady that checked me out.

    5
    « Fantastic »

    I had my wedding day here on the 30/4/2016 and It was the best day of our lives. The hotel was fantastic with everything from start to finish. Vicky and Clifford I can't thank you enough. The food was fantastic and our guest where looked after so well by all staff. Brilliant hotel

    4
    « Great meal, dated hotel but clean. »

    We stayed here over the May bank holiday weekend. The hotel is obviously still back in the Victorian era but is clean even if the decor is very tired. Fantastic staff. The restaurant is the jewel in the crown, great food. The only downside was the over priced drinks.

    2
    « What a shame ?? »

    Have stayed at a few Best Western hotels and have always enjoyed the facilities and breakfast. Sadly not 9n this occasion. We had booked a superior double room unfortunately there was nothing superior about the first room we were given. It was small dark and tired. Was more like a family room with a single bed in a separate room. The reception staff were lovely and had no hesitation in offering us another room. This was slightly better but still not of the standard we have stayed in before at Best Western hotels. Breakfast was a hectic affair as on entering the dining room the buffet breakfast is immediately set, guests are queuing to make toast there is the checking in point and guests are trying to get in and out through the same door. This seriously needs replanning as it makes the whole experience stressful and dangerous as guests carry joy food back to their tables. This hotel is in a great location, we had a lovely view from our room and the staff are professional, helpful and polite but it is tired looking and needs some modernisation to bring it up to a standard worthy of £149.00 a night.

    3
    « Great food,hard beds. »

    Went to the Royal Clifton hotel on a 2 day special offer with travelzoo.we had 2 rooms for 4 people booked.it included 3 course meal on 1st night and breakfast both mornings.beautiful old hotel,free parking which is a bonus in southport.could not fault service ,evening meal was great,realy great,and we got a free drink,couldn't go wrong for the price.we had standard rooms which was fine,slightly small but ok. Felt the mattress which seemed a bit firmer than we are used to,and so it turned out ,didn't have a good sleep for 2nights,and that applied to both couples.so if you like hard beds,and good food,you can't go wrong for value. We had a further 2 nights in the travelodge and theirs beds are great.we all agreed we would have preferred 4 nights in the travelodge.although you can pay extra in the Clifton for a better room,but don't know if the beds are better.so to sum up,great value if you can stand the beds, compliments to the chef,wish he was in our local

    3
    « Lovely location, in need of an update »

    Large, grand hotel in a perfect location on the promenade. Main reception area is spacious, well decorated with large comfortable sofas and true to its original era. My bedroom was very spacious, clean but a little dated and dreary. Bathroom, although clean and in good decorative order, was in definite need of an update. Over bath shower left a lot to be desired. When you eventually got the temperature right it was a very disappointing flow of water. Bed was not the most comfortable. Food was good , bar staff and restaurant staff friendly and helpful. If you get a good deal for a couple of nights I would recommend .

    3
    « Good location and needs updating in places »

    This is a very large hotel and its like walking into 1950s grandeur. Unfortunately it's largely stuck in that era too. Decoratively and in most respects. On arrival we were given a very small room with a view from the window of 3 very high brick walls within 6 feet and nothing else! Thankfully the staff realised our romantic weekend was not going to get off to a good start and offered us an alternative. Well what a pleasant shock! A 1 bed apartment on the top floor freshly renovated and in every respect what hotel facilities should be. Large lounge with two windows overlooking Kings Gardens and the sea. A gorgeous large bed and spacious bedroom with crisp cotton sheets and quilt cover and a massive bathroom with power shower cubicle and separate corner bath. Clearly not all rooms can be like this one and we were very grateful to the very friendly and efficient staff. Putting aside the dated facade this is a very well located hotel with its own car park for free. One very important point though. On returning home we received two £100 parking fines from the parking management company running the hotel car park. We gave the details of our car to the hotel and they inputed. Due to the room move though the car details were deleted. We are hopeful of rescinding the fines but ensure you give your car details early to the hotel.

  • 3
    « Travelzoo Deal - Disappointing »

    We stayed for one night with a Travelzoo deal which included breakfast and a glass of Prosecco each. Other extras offered by Travelzoo were early check-in, late check-out and a free room upgrade. Disappointingly, the early check-in and room upgrade were not given. We were able to check out at 12, which is an hour later than normal. On arrival at the hotel, there was a large queue to check-in. The staff were doing their best, very polite but obviously under pressure. At one point, help was requested from colleagues in a back office. No-one obliged. The hotel certainly looks grand from the outside. Inside it's tired. The Conservatory Bar and the restaurant area look recently renovated and are pleasant. The rest of the reception area desperately needs some TLC. We were allocated a double room on the first floor, at the rear of the hotel. The corridors are spacious and you can tell that it was once grand. Now, it just looks drab and dated. Now for our room..... The bedroom was ok. Small but clean. Overlooking the car park. The bathroom however would have looked dated in the 1970s. Really disappointing. The room was just shabby. So, we won't be returning. Will also think twice about the the Travelzoo deals.

    5
    « Wonderful Hotel »

    We got a deal off Travelzoo for 2 nights b&b, which included a glass of prosecco and evening meal on the first night. This cost £129 for the 2 of us in a double room. We arrived at about 1:00pm, which we knew to be too early to check in. However, we were allowed to park our car and asked to return about 3:00pm, when the room would probably be ready for us. Official check in time was not 'til 4:00pm. On returning, sure enough, everything was ready and we were shown to our our room on the third floor. It was a lovely, large room, which had obviously been recently renovated. It had been very tastefully modernised to a very high standard. I have read some other reviews about old fashioned, dated rooms and my guess is that the top and ground floor rooms have all been refurbished, but the first and second floor rooms will be done in due course The evening meal was really top drawer. We both opted for the cream of tomato soup which was lovely and then I chose confit of duck leg with dauphinoise potatoes and braised beetroot. My wife opted for braised beef cheek with mashed potatoes and green beans. I ordered chips as an extra. To say we were impressed with our main course would be a great understatement. Our compliments go to the chef for outstandingly good fine cuisine. Truly magnificent. We then finished off with the bread and butter pudding with ice cream. Not so bowled over with this, though. It was a bit on the stodgy side, mainly because it was done in the form of a sort of cake. This didn't work for us and sticking to the traditional recipe would have been better. It was, though an excellent meal which we both appreciated and rated very highly. Breakfast was just as good. This was buffet style and there was plenty of choice. Good variety of cereals and juices.The hot selection included scrambled or fried eggs, bacon, tomato, sausage, black pudding, baked beans, mushrooms and hash browns. All good quality and nicely cooked. Tea or coffee served at the table and help yourself to toast and marmalade or jam. We found all the staff to be very pleasant and helpful at all times during our stay. We had booked to see 'The Mousetrap' at the Empire theatre, Liverpool so did not dine here on the second night. On checking out, we were asked if we had enjoyed our stay and on confirming that we had, we were given a voucher which gave us the opportunity to book direct with the Hotel, and return before the end of June for the same package and price as the Travelzoo one. We will certainly be doing this if we possibly can.

    4
    « Grand hotel but needs some TLC »

    We had a two night break here with a Travelzoo deal. I don't agree with the comments here about the staff being unhelpful, we found everyone really friendly and attentive and they definitely brightened up what is a tired looking hotel (they're why I've given it a very good). We had dinner on our first night which was delicious and filling, the portions were huge! The vegetarian selection was good and the stuffed vegetables were really tasty. Breakfast was the same buffet you will find in all big chain hotels but there was plenty to keep us going until lunch and we didn't feel pressured to buy the extras. The room was spacious but I agree with others about the smallness of the double bed. The room and hotel in general were dated - the corridor carpets were worn in places and in our room the sash window was broken and the tap washers had gone - which is a shame as with some investment it really could be as beautiful as it looked in its heyday (there's one small cabinet dedicated to hotel memorabilia which could be made more prominent to bring out the fascinating history of the hotel - it looked like a magnificent place in its time). The pool, sauna and steam rooms were clean but could do with a water fountain by the pool. I had a neck, back and should massage from a lovely lady in the spa which was good value and very relaxing.

    5
    « The Royal British Legion - Women's section »

    I would like to thank the management and all of the staff,for an enjoyable stay. I can't imagine the pressure the group on my coach put you under especially under the current circumstances. Thanks again Martin Grant Coach Driver / Horizon Travel

    5
    « Business »

    This was a great hotel although a little dated in places but it had loads of character. Clifford was brilliant very welcoming even first thing in the morning. Everyone was very helpful. I had a wonderful sea view. I would definitely stay again and recommend it.

    1
    « The worst presented Hotel I have ever stayed in! »

    What a beautiful building, prime location too... But what a disheveled state!!! Wall paper peeling off walls and ceiling, banister spindles missing, peeling/craking paint, fraying 70's carpet, uncontrollable heating in rooms (Fully on/off), Clanging heating system (Every 24 mins), poorly fitting/rattling sash windows. Food of poor quality, over processed and very greasy. The Staff were brilliant!!! All very friendly and engaging. Come on Best Western... Don't the excellent staff and paying customers deserve more? Seriously look elsewhere to spend your hard earned money!

    3
    « Majestic but tired hotel »

    We had two nights in this hotel very recently, the first room that we were given had some 'issues' but these were sorted out quickly by the very helpful guy on reception (Alex). We were then given another, larger room which was better in many ways (not just the size) but was still in need of a face-lift (No 301). The whole hotel is large and sprawling, is very much in need of redecoration and didn't seem to have lifts to all floors - we ended up on the top floor, but had to get out of the lift one floor down and traverse the corridors/steps up to the top (which did have a nice view though). We ate in the restaurant one night, which was fine, although they ran out of cheese & biscuits before we got chance to order any. Overall, it is fine, and I would say that you probably get what you pay for, as long as you don't pay too much. It has a prominent location, close to the town/beach and free parking for residents. As for the free Wi-Fi, it was good in the lobby, very weak in our first room on the 2nd floor, and non-existent on the 3rd floor.

    2
    « Not wheelchair nor at all friendly »

    We reuested a room suitable for a wheelchair user. I was a little put off that the door at the top of the access ramp was locked. A leaving guest got a member of staff to assist - he checked that the door was indeed locked and went away The we went up to Toom 111 in the worlds smallest lift. not enough room for my chair and any luggage, nor my carer. In the room there was very little space between the beds and the furniture; but t he worst was getting into the bathroom. I had to be washed in the space near the bathroom and there was no way that I could use the lo, in the end we went to the Atkinson library to use the loo there - it was a bigger room than our bedroom! Breakfast was very humdrum, bready sausages and thin bacon plus we clearlyoffended the waiter by refusing the offer of expensive alternatives such as the scrambled egg on Sourdough - I hope that the bread was toasted it did not say. Reception refused to offerus a bettter room but insisted that it was our fault for not booking Room 3 which is it seems bigger. Menus and prices in the Hotel are all whole numbers without any pound signs or whatever. the experience will never be repeated.

    4
    « Travel zoo offer »

    My husband and I stayed here for two nights with a travel zoo offer. We were very worried as the deal was amazing and seemed to much of a bargain but we needed of not worried . The staff are very helpful and friendly. The hotel is a large old fashion type. It's a tad tired in places but very clean and tidy . On our first night we had dinner included in our deal and it was fab. Good selection and all nice and hot. The following morning we went down for breakfast.. Very busy and was a small wait , but once again a very good buffet selection all very hot and being updated all the time. The only slight moan is the size of the beds .. They do seem to be a very small double . I did not sleep that well on first night as was worried I was going to fall out ! Also the bathroom fan seems to run for ever and is very noisy . But on a good note it was very clean . We had a great weekend here ( helped by fab weather ) and would stay again.

    5
    « Swing time Band with Andy Prior and Emma Holcroft »

    Just enjoyed one of the best Big Band performances for a very long time listening to The Swing time Big Band with Andy Prior and the wonderful Emma Holcroft. Absolute heaven. Wonderfully hosted by the Best Western Clifton Hotel who provided a terrific venue, superbly hosted with terrific support. Highly recommended for any Big Band enthusiast.

  • 4
    « Certainly worn at the edges but very acceptable »

    There are many positives about this hotel. Location is excellent right on the sea front, close to the heart of the town. The breakfast is excellent. Our room was very comfortable, everything worked, though it was tired. The staff were very pleasant and polite. The lounge areas were comfortable but rather dark and very old fashioned. The Clifton is one of these grand, large, old fashioned sea front hotels which really needs a complete refurbishment to bring it up to modern standards and expectations. If you prefer nostalgia, go no further than this hotel.

    5
    « Birds Eye View »

    We have just returned from a two night stay at Royal Clifton a treat from our family for my birthday which we had greatly looked forward too after reading reviews until the eve of our departure when we read one very negative review which filled us with dread,thankfully our experience bore no relationship & we had a wonderful time. We arrived too early to check-in but were able to park & register our car at reception & set off to explore. On returning to check -in we paid a £30 supplement for a sea view room 219 on the second floor which was clean & spacious with an additional sitting area & a great view over the gardens & lake opposite. We have a King Size bed & must say that I would have preferred to the comfortable double here. Dinner on first evening was exactly to our taste my husbands gammon was delicious & my sirloin steak at a supplement was perfect. All staff were at all times pleasant & helpful nothing was too much trouble, on enquiring when no Corn Flakes were available at breakfast they were quickly & pleasantly provided & the self service breakfast was fine much to my surprise given that food was prepared in the kitchen & then kept heated for guests my egg was runny & bacon,sausage,tomato & beans were piping hot ( I declined mushrooms & hash browns also the healthy options fruit etc) the second morning was considerably busier., never the less a pleasant atmosphere prevailed. Carol. Alex & Sue to name a few members of staff are to be complemented on their people skills. Thank you.

    3
    « VISIT »

    Decent Hotel but quite expensive for the amenities. Had problem with no television reception and a phone that would ring at all times of the day which they were unable to fix. Royal Clifton management responded to my request for a room rate reduction based upon the television and phone problems. The Hotel guests were mainly senior citizens on bus tours.

    4
    « Lovely short break »

    This hotel is lovely we had a promenade facing room which was a lovely big room with comfortable beds. The food in the restaurant is exceptional especially dinner, although breakfast was great as well will defiantly stay here again.

    4
    « Nice stay although expensive »

    Stayed at the Royal Clifton for the weekend and when we arrived we were pleasantly surprised! The hotel is very big, spectacular and grand inside. Nice lounge area with sofas which we made full use of both evenings. The food in the Conservatory Bar was lovely despite the short wait. Breakfast each morning was included in the price which was thoroughly enjoyable however timings regarding this were a bit early for my liking! Rooms were small and barely enough space for the double bed itself however it was a comfortable nights stay. The shower however was very touch and go as to weather the temperature would freeze or scold you. The price came as a bit of a shock and we thought it was an expensive stay for what it was. However we paid with no complaints but most likely will not be returning due to the price being so high and other hotels being cheaper but offering similar.

    3
    « The Clifton Hotel Southport »

    This hotel had been recommended to my wife and I from a friend, however, it was not as good as we expected. One Member of staff had an attitude, which made us feel that we were being talked down to. Other guests were very noisy at 3am and this went on for sometime, without any member of staff intervening. The carpets in our room were badly soiled.

    3
    « been to better »

    Hotel large and imposing, Staff were O.K.Now to get to the point, why have the bar closed in the lounge, making people walk to another bar other side of hotel, the price of drinks were dear we never bought any more drinks in the hotel after the first night we went to Wetherspoons which is only three minutes away, The food was not bad , the veg was hard, you just had to have what you were given and as for Clifford if he thinks its cool to just walk up and down singing ABBA songs well what can you say

    5
    « Welcome short break »

    I would like to say a big thank you to the excellent service we had at your hotel. From the minute we booked in to the minute we booked out and in again for phone left behind we were made to feel so welcome it was hard to leave. We made good use of the leisure facilities the bar and the restaurant. This will not be my last visit. Thank you again.

    4
    « 2 night stay »

    We stayed at the Royal Clifton as part of a Secret Escapes deal. The hotel is very large with a very imposing promenade facing front. It is Victorian and has kept many features of this era. If you like old characteristic hotels this one ticks all the boxes. The Reception Staff - very efficient and very friendly. They were courteous and very helpful. The Room - Small but clean. There were no views from the windows, just other windows etc. Bedding was impeccable and the room had much storage. TV, Wifi and tea and coffee making facilities. Toiletries included. Meals - our deal included breakfast for each morning which was very good. Self service but staff on hand to help with any queries. Plenty to choose from. We had evening meal on one evening. The food was very good but service was poor. Now, I have to say this was not because the staff were slow, it was because there were not enough of them. Several people, especially those with children, were complaining about the long wait. It took 2 hours for use to have evening meal. Overall, I would stay here again. First visit to Southport.

    4
    « Quick stopover »

    Stayed less than 24 hours so sadly didn't use many of the facilities this time. Booked on Best Western for great price. View was rooftops but we were only in the room for sleeping and bathing/dressing. Brilliant customer service from reception. (VICKI) Room bit dated but spotless. Everything we needed. Breakfast good. Late checkout. Can't wait to be back! ??

  • 3
    « Dated but great location »

    Great location on the prom. Very dated even smelt old in reception area. Our room was at the rear. The room itself was clean, the carpet was a bit worn, and the bed was extremely hard so we had no sleep as it was really uncomfortable. Breakfast was very busy. The toaster was very slow so the question just got bigger. Wouldn't go again unless the hotel was refurbished. Such a shame as it could be made really nice.

    5
    « Fantastic - a great two night break away for our friend's 60th :) :) :) :) »

    I have just sat down to write this review and have read the two previous posts, which are not flattering for this hotel or its staff. I'm confused - we stayed there Thurs/Fri/Sat of last week and all had a thoroughly enjoyable time. Yes, one night there were raised voices outside, we heard a police siren and clearly an altercation had occurred, but can anyone blame the hotel or its lovely and friendly staff for that? Anyway - to report on our stay ? excellent value for money and such fun from start to finish. Will definitely return; as this was recommended by me by a friend at work, I have since recommended it further to my friends and colleagues. Look out for the deals the hotel (or discount sights) offer ? we had the Bounce Back Deal, which has now finished, but they have another good deal up until end of June, slightly more money ? but still a really, really good value. We did not upgrade for one of the superior room, instead choosing to stay in the older part of the hotel ? rooms were fine. Yes creaky floorboards in the corridors, yes it is a bit dated (we go to Hoar Cross Hall nearly every year and pay considerably more to stay in an old creaky Stately Home!), but as a hotel room with en-suite, it was perfectly fine. The food was AMAZING ? I cannot see how they make a profit serving such good quality food. Our three course evening meal (inc. in the deal, with a glass of [decent] wine) was fantastic. Re the previous comment - for some of the staff in the restaurant, English was not their first language, but we were met with helpfulness and courtesy at all times. However, minor point, I do think that the layout for breakfast needs sorting out, as it can be a bottle neck at times ? trying to get into the restaurant and brushing up against people getting their hot food/toast etc. The pool/spa was fine ? yes a little dated in the leisure part, but I've heard this hotel was bought last year and it is clear they are improving it bit by bit. We bought our friend a one hour Dermalogica facial ? excellent value ay £40 and she loved it. Another little point ? think it would be nice to have more loungers around the pool and comfier ones. And so to the staff ? from the minute I got in touch by phone/email, to the warm and friendly greeting when we arrived, the staff were outstanding in their roles ? happy, friendly and above all professional and courteous. We dealt with Sue, Alex and Matt on reception ? all excellent, another Alex in the Conservatory bar ? lovely (the Prosecco they sell here at £19.95 is really good) and a variety of other staff members in the hotel ? everyone going out of their way to make our stay special. And then to Clifford ? ?Jack of All Trades AND Master of All Trades' ? he was superb and we all agreed that it has been a long time since we were looked after by someone that was so caring, funny and who has amazing hospitality skills. Bravo Clifford ? we are coming back ? and a big part of that is because of you and your kindness. Thank you Royal Clifton - you made our stay memorable and our friend's 60th birthday a delight!

    3
    « Cheep and cheerful »

    Very old dated hotel the floorboards creak so loudly you feel you could fall through at any minute. The rooms were basic but clean and fine for 1 night. The breakfast was good self service and plenty of it. The lady on check out was rude and abrupt I think she was a manager shouting orders to her staff whilst serving customers and not concentrating she was very unfriendly and rude.

    3
    « Nice food - a shame about the beds!! »

    We took up a Travelzoo short break at the end of March which was great value. We were in a standard room but at the front, overlooking the lake, not hidden away at the back. Dinner excellent - as the hotel was very busy on our first night, we were asked to eat in the Conservatory Bistro, but from the restaurant menu - very nice surroundings a great service. Took a late breakfast the following morning, to let the coach party move off, but still had to queue at 9.15!! Perhaps everyone else had the same idea? But no croissants or Danish pastries left.....and none in stock....and a long wait for orange juice to be topped up. But what was left by then was tasty. Ate in the restaurant on the 2nd night but air-con made it rather cold, not much atmosphere and staff seemed a bit over-stretched - we preferred the Bistro!! Overall a good daytime experience. Night-time wasn't so good .....we had booked a double room but when we saw the bed, it wasn't a double as far as we were concerned - quite obviously narrower than normal. Checked with reception who offered an alternative room at the back, but that bed was the same. Rechecking with reception we were assured that the standard rooms were all the same - standard double beds. So we measured it......and as far as we could see it was what is known as a "small double" - 4 feet wide - more commonly called a three-quarter bed. Standard double beds are 4ft 6ins - and that extra 6 inches makes all the difference. Who says size doesn't matter!! Being used to a King-size at home, we felt very cramped, and I seemed to spend half the night trying not to fall off the edge!! And it didn't help that the beds are a bit un-yielding. The second night was slightly better as I could have slept on a clothes line by then! So....if you visit the Royal Clifton, you'll enjoy the food and location, but take a tape measure with and be prepared to challenge their claim that they are standard double beds - unless you are both nice and slim and/or don't want to turn over as you sleep!!

    1
    « Dismal, Dreary, Dreadful, Drab. »

    Where does one start. We were going to a show and wanted a pleasant hotel within walking distance - might it not have been more expedient to find a place a mile away and used a taxi ? Firstly on arrival we had to do military manouvres just to park the car, then move it a further three times to ensure safety. So it was clear everything was off to a poor start as we were then treated like interlopers who had just dropped in, uninvited from staying as dossiers under a local bridge. Possibly the most expensive hotel we stayed in, without sign of the sea view, spa or swimming pool. We didn't know there were such facilities they were so well hidden - magnificent marketing me thinks. Reception woman had a face like thunder or a bashed crab -take your choice, when we later checked out we found that someone had used our room number to get drinks tab and we had some difficulty in explaining it couldn't have been us as we didn't even order drinks or step into the bar area. Our rooms and all floors creaked, were drab and dank, ill lit, shoddy threadbare carpets, very tired with plastic drinking cups so thin they actually collapsed between the fingers. We had two wall lights over the beds, we were given twin room, so low we came away with battle scars, cuts bruises and an awful headache. There was a shortage of toiletries being for one only, and our friends got none at all so eventually went home somewhat smelly, nor were there tea bags, or biscuits. The restaurant had far too many tables, so close together one was constantly being knocked by passers by, and we could easily have joined in their conversations on neighbouring tables. The staff were foreign and clearly thought little of us, as eyes rolled up to the ceiling when asked a simple question, our several requests for coffee were met by a Slavic woman with attitude, totally ignored ignored and a request for side plates was met after a lengthy wait subsequently by some oral instruction as to where they might be found - viz, it seems she brought them placed them near the toaster and then said go and get them yourselves if you want them they are near the toaster. Two toast makers were located side by side and due to their arrangement only one might be used at any given time which meant a long queue was formed whilst people's breakfasts went cold. Now compliments to the chef, the food we had was very very nice - the problem was the time things took whilst we waited for more supplies, as most of thevfood had been used up even though we got down for breakfast at 9.30 when serving ceased at 10.00. Thus we were forced to waited for more bacon, bread, hash browns and beans. Eventually only the bread and bacon was provided. We therefore missed out on orange juice, mushrooms, hash browns and whatever had been contained in the now empty pass and we only had choice of three mangy overdone and frazzled eggs. The cabinets in the entranceway were filled with the ghastliest tat known to man which meant I was unable to buy any presents. Our friends were disturbed by an late night/very early morning altercation within the curtiledge of the building which included drunken swearing, bawling, and fighting, and yet porter attended, and another fist fight at the rear of the hotel when the local bobbies interviened and carted off miscreants apparently to the local house of correction until sobriety and sensibility returned. We were most upset by the manner in which we were treated, the lack of interest by the reception women, lack of porterage - and even though the area of the reception had apparently several awards for both hygiene and their hospitality - maybe they didn't appreciate our accents from just a few miles away or they were more used to a less refined clientele. It's vastly overpriced, it's shabby, it's shoddy and sad so be warned save your money and look at some of the other hotels within the area. If I had time I would speak at length to the management team or CEO at head office, however I Feel I would be wasting my time as little or nothing has been done to spruce the hotel up during the past five years reading some of the reviews. I really cannot think of anything good to say about our stay

    2
    « Tatty, outdated, dusty, wouldn't recommend »

    We were attending an event and were booked into this hotel, I appreciate its an old building but it is very shabby, we had a room at the furthest point from the foyer via rambling corridors, lots of stairs and fire doors, our room was tiny and backed onto a night club that didn't close till 3pm, our room was very dusty, peeling wallpaper and a 3inch gap under the door, the bed was very uncomfortable and flat hard pillows, my husband borrowed an iron which had a burn mark on it that damaged his shirt, initially the attitude of the reception was very rude but the duty manager did try to rectify the situation, the hot water took ages to heat up and although breakfast had an OK choice the dining room was very dark, cramped and shabby, we had a TV which we turned off because it kept dropping its signal, would never stay again.

    4
    « Quick night away »

    Rooms are tired, but spotless ,reception area is olde worlde but all fascilities are modern ,restaurant is nice and the food was 1st class, the staff were friendly and the bar areas are good, 1 in the reception area and the nicest 1 in the conservatory,the location is on the prom, just a short walk to Lord street and the shops,and facing the beach and amusements, its location is excellent.

    3
    « Wedding »

    Standard best Western hotel, one if those classic hotels that just needs a tidy up and a good wash. Only saving grace is the amazing chef, have been to the restaurant a few times and the food was amazing. Needs more parking gym and pool area ok need updating

    4
    « Enjoyable stay »

    We stayed overnight over Easter and got a great deal on Best Westerns website, the room (ask for seaview, was large clean with everything you would need, the Wifi was an added bonus, we only had an issue with the heating in the room when we came back after dinner in town the room was boiling and could not open the windows, which led to a poor nights sleep. We ordered a fully cooked breakfast for the room and it was delivered on time and delicious!

    3
    « short break with grandchildren »

    We took 2 young children age 3 AND 6 IN A FAMILY ROOM (244) although the room was great with separate bedroom for children there was a small set of drawers in their room which were falling apart and needed either throwing out or repairing, we were lucky they didn't get their fingers trapped. could do with extra pillows and blankets as it got quite chilly in the night. 244 is right at the end of the building and during Thursday night we were kept awake with the low thud of drumming music, I assume there must be a venue nearby, it went on till the early hours. Although the breakfast is adequate as its cooked buffet the first evening meal took us 2 hours to complete. We booked 6.30 to accommodate young children we thought, but there was a coach party of older people in with the same idea and it was 8.30 when we left the dining room and they still charged for a portion of chips for the children as they didn't like the tomato soup. Other than that and the weather it was fine. the pool area is good and clean and the staff are generally very nice.

  • 5
    « Fantastic service, great location. Excellent stay! »

    We would like to thank all the staff for their warm welcome, friendly and helpful manner. Thanks especially to Vicky on reception. Some of the best service we've ever had! The hotel is in a great location for the beach, promenade, bars, restaurants and shopping. The building is beautiful and kept in a very good standard. It was our first time in Southport and despite some poor weather, although the sun did shine later! and we will certainly be back. I would highly recommend this hotel to anyone looking to stay.

    4
    « two night mid week stay »

    i was really impressed with the access to the leisure club , it was lovely to relax in the spa pool and Jacuzzi before going for dinner. the whole experience was very relaxing. i would definitely go back . the reason for this visit was my wife's birthday.

    3
    « Some very good some pretty dreadful »

    We had booked for rooms for our group. when we arrived we were given a double room that was very poor, stained carpet, no clear windows, small, in fact it had very little going for it. I complained at reception and made it clear i was unhappy but did not get any recognition. Once another of our party arrived we saw they were in a better room so I tried reception again, this time it was a very helpful lad called Alex who did his best for us and we were give a suitable room. The manager in the restaurant was very helpful and he went out of his way to help when we said one of our party needed gluten free food. We ate in the restaurant for two evenings, the second evening the manager was not there and things were not as organised. The food was very good .

    4
    « Food outstanding »

    Just come back from a 2 day break I bought of groupon for my boyfriends bday it was well worth it food in the restaurant was outstanding for the money . The hotel is dated but clean the room we had was basic and it was next to the lift so noisy but can't complain for the offer we had would return just for the food ??

    4
    « great spa break for large group! »

    having organised this trip a year before i was frustrated at last minute hitches as we had stayed before and everthing had been fantastic... apart from that the staff were very welcoming, helpful throughout our stay and very obliging with our needs. The treatments were very well organised and the staff really made us feel relaxed and looked after. The hotel rooms were great and the meals were brilliant!! We were allocated our own room for lunch and part of the main restaurant for the evening. Thanks again on behalf on MADSAC ladies : )

    5
    « Wonderful vistit »

    It was in 2014 we visit this place but the drop down only gives us back to 2015, we had a nice room we two bedrooms. The staff was friendly, breakfast was good, nice afternoon tea in the lounge, staff friendly, my Son and I very much enjoyed having a swim each day and the steam rooms.

    4
    « Good pool, bar and restaurant »

    Just returned from a Travelzoo deal and was pleasantly surprised by our stay at the hotel, mainly for its bar, pool area and restaurant. I would definitely advise you to upgrade to the sea view room £15 extra per night. We stayed in a room at the back 202 on arrival which was fine, spacious clean dark wood furniture however it overlooks the restaurant vents which woke me up in the early morning at 3.30. It had a small window making the room a bit gloomy. We upgraded the 2nd night and the bright spacious room we had was worth it. (we looked at another at the back which was much smaller than the other) We had dinner in the deal on the first night with a drink in the bar beforehand. I had a fillet steak which I really enjoyed, and I am fussy with food quality so a big tick for great dinner. We had a nice bottle of house rose with that. Breakfast was in the same restaurant the next day and it was a bit busy with hardly much room to move round, there was info in the room advising when the best time to eat but I think they could do with another area for seating some guests - what about the bar? Anyway breakfast was fine, food was good. We had a swim and the pool area is good however note that kids have swimming lessons in the pool between 4-6pm - just when you might want a swim after a day out. Overall, the service was very good at reception, restaurant and bar which was busy in the evening with a good atmosphere. We got offer vouchers for our next stay on departure. Parking is free upon arrival for your duration of stay, your reg is input into a machine to log you in.

    4
    « Huge room »

    Been here before so had a good idea what to expect, was not disappointed. My room was at the front of the hotel and it was huge,really high ceilings and big windows,the landings are of monumental proportions. Everything in the room that was needed. There are two areas to choose from to eat. I would advise eating in the conservatory as the restaurant food Is a bit expensive and sparse on the plate,however main course was nice. Pudding was a bit lack lustre, had the trifle and was shocked to have squirty cream and not fresh cream,aarrgh.breakfast was a busy service as coaching holidays were in. Staff were rushed of there feet and possibly missing people coming in so not taking there orders for tea,coffee etc. Toasters in an awkward location and causing bottlenecks at the pass. Car park to rear with free parking

    5
    « Fabulous place »

    Each time I work in Southport (which is very often) I always stay at this hotel. The staff are friendly and efficient, the rooms are clean and there is always plenty of space and the food is fantastic! The chef can actually cook a steak which makes a very nice change! Alex was working behind reception and was effective in his customer service and made me feel like I was the only person staying there whilst he checked me in. Alex also ensured I had everything I could possibly need. Although on a main road once the windows are shut you cannot hear much from the traffic. The hotel is within walking distance to the centre of town and a stones throw away from the beach. Lovely hotel to stay in and a fabulous place to relax by the sea!

    4
    « Lovely break in Southport »

    Bought this deal on Travelzoo. Deal is real barging. Never been to Southport before.Lovely place for few days break.Enjoyed walks on the beach and visited local Museum and pubs. Hotel is great,staff is friendly and helpful (Sue reception ) wifi not working in our part of the hotel #349 , swimming pool and gym is nice and tidy. Would like to recommend this place for couples,family it's a lot to choose from to do here. We will be coming back in the summer for sure.

  • 4
    « Traditional »

    Just got back from a three night stay. We were given a room with a walk in shower as requested. This room was not to our liking ,so a quick word with a very helpful young man on reception and problem solved.We were moved to a much larger double aspect room on the front of the hotel. l agree the hotel is in need of a refurbishment but it is very clean and our bed was comfortable.We ate in the restaurant and the food was fresh and hot the Danish pastrys at breakfast were wonderful. THE STAFF make this hotel ,nothing is to much trouble if you have a problem tell someone. They will try their best to help you .

    3
    « Rarther disappointing »

    Visited 12 months ago, as a couple, and really enjoyed the visit but standards have deteriorated since. The double room only had a three quarter bed, the carpet was stained and a "drainy" smell from the bathroom. The evening dinner menu was almost the same each evening so we ate out. On the two days when a coach party was in the hotel, breakfast was chaotic. Only two types of cereal, run out of fresh fruit cocktail, and on the last morning only grapefruit and prunes available, had to wait over 5 minutes for fired eggs, on their arrival, they were cold. On each morning no marmalade, only jam and honey. Rather a disappointing visit.

    3
    « Grand old building - needs some tlc »

    We had a lovely room looking out towards sea. Everywhere has great original features but the whole place looks tired and could do with being sympathetically refurbished. We ate evening meal in the dining room where the service was great as was the food. Steak was excellent.

    4
    « Great value winter break »

    Just been on a 2 night short break with my partner, which we purchased via Travelzoo. What fantastic value for money we had. We were given room 301 which was a suite with a separate lounge, bedroom and enormous bathroom all overlooking the promenade. Really impressed with this and the breakfasts and evening meal thrown in with the deal were excellent. The clientele were mainly retired couples but this may be because of the time of year we visited. I would say that this is a typical large seaside hotel with areas that would benefit from some renovation and TLC. Just note that the lift only goes up to the second floor. Fortunately we do not have any mobility problems so getting up to our suite was not an issue but you would struggle if you couldn't manage stairs. Southport was very quiet when we were there and most of the attractions were closed. Had a good night out at The Atkinson watching a comedian Chris Ramsay. The centre also has exhibitions, a library and an Art Gallery and is well worth a visit. There's a good shopping area too.

    4
    « Functional stay »

    Well established hotel in a good position. Have stayed and known of it fro many years hence choosing to stay. Fabric looking a bit tired but staff service good. Parking an issues - on road parking subject to keen traffic wardens from 8.00am 6 days a week. My wife is blue badge holder - very limited parking bays

    4
    « Midweek treat »

    We had a lovely twin room on the second floor at the front on the hotel . It was spotless , very comfortable , spacious , a bit quirky with the old fashioned sash Windows and radiator, however I found it a nice change from the sterile uniformity of modern hotels. The bar area is very modern and comfortable , lovely views and well staffed. The lounge is beautiful , loads of squashy sofas , very warm and again well appointed . There was a young man entertaining us on the grand piano which was excellent . The restaurant is very stylish and I can't praise the food and menu enough ! I am celiac , so on a gluten free diet , almost everything on the menu was ok for me to eat , such a treat ! Sadly , we were only there for one night so didn't take advantage of the gorgeous pool and spa , but we are definitely going back to do just that . The staff are friendly , polite and very efficient , all in all a very lovely hotel.

    4
    « Traditional hotel »

    The hotel decor is a little dated but it adds character to an old fashioned hotel. We had a seaview room over the main entrance. The furnishings were also dated but the room was comfortable, clean and benefited from plenty of natural light. The bed was comfortable and heating was was to adjust. Biscuits as well as tea and coffee was a lovely bonus. The leisure facilities were very dated with an incredibly small sauna and steam room.

    4
    « Spa vacation with ladies group »

    Confusion when we arrived but soon sorted and complimentary tea/ coffee was much appreciated.Lovely well presented room( double bed and single) at front of hotel .Looked onto park and sea, although at Southport sea can be miles out. An historic building, probably Victorian but clean and tidy. Had heard refurb program in near future though. Staff are very helpful, courteous and eager to assist with queries or a problem. Lunch, Dinner and Breakfast good choice, very tasty, well presented. An ideal location for fresh air as park/ pier nearby, and Lord St etc within short walking distance for retail therapy, bars and coffee shops . Lovely place to relax as use of pool, sauna, steam rooms free, and massages, facials, pedicure/manicure etc available at reasonable price.

    4
    « Classic seaside hotel »

    Visited this last weekend with a group of ladies for a spa break. Following some initial hiccups, we had a wonderful time. The hotel is very clean, if a bit dated and shabby in places, the staff are very courteous and couldn't do enough for us. The food is good, the buffet breakfast brilliant. We had a room with a view over the lake and the sea (yes, we saw it). In all a very good weekend

    5
    « Traditional Seaside Hotel »

    We thoroughly enjoyed our stay here. This is a very old hotel, approx 175 years and yes it shows but its kept clean and the maintenance bill must be horrendous. All the staff are friendly and helpful. We had a Superior Room which faced the front. The room was huge with a Four Poster Bed and a sitting area. It was ideal. It was kept clean and to say it was next to the road it was fairly quiet. The room was a refurbished one. The health club is free to guests with a decent sized pool, a gym and a jacuzzi. The location is ideal and the car park is free, although a little tight. We will return.

  • 4
    « Friendliest most accommodating staff I've come across in a while »

    Stayed with 24 other ladies for a spa weekend and had a great time. There seemed to be some confusion when we first arrived re our treatment times but it was soon sorted and there was a lot of us to accommodate. The complimentary wine given with our lunch as an apology was appreciated. We arrived at 9am and though we couldn't check in straight away our luggage was stored safely so that we could get on with enjoying our spa day. The hotel staff ensured we were all seated together for our evening meal which was very nice as was breakfast the next morning. Our room was huge, dated, but clean with a fab view of the gardens and the beach beyond . On our departure they kindly allowed us to leave our cars in the hotels free car park until 2pm so that we could make the most of the morning in southport. The spa treatments were lovely and relaxing and the beauty therapist I had was very attentive checking that every thing was alright. The staff at this hotel made our stay with friendly banter and nothing too much trouble.

    3
    « A bit tired »

    We stayed for a two night weekend break to celebrate my 50th birthday (we bought the average guest age down considerably!) Our first room was huge if very dated with dark wood wardrobes and a peach coloured bathroom suit!! It was clean and would have been fine if not for a broken very large sash window which rattled and let in a howling draft. The manager responded very promptly when I asked to move rooms and we moved to a more modern room. Unfortunately when showering the water went cold after a minute, we reported this immediately on our first morning however it was only the following morning as we went to check out that the maintenance man arrived to sort the problem; by then we had each had 3 cold showers. The gym was good as were the sauna and steam room, we didn't get to use the pool as for most of Saturday it is taken over by children's swimming lessons. The breakfast was great, the rooms and public areas spotless and the staff were very friendly and welcoming.

    3
    « we were almost cooked in bed »

    Stayed here for third time, but some things need sorting out. Firstly beer in bar. Several pumps with beer name reversed as not available. Only lagers and Tetleys beer, which in my opinion only is only second worst to \\john Smiths. Why no other? The dinner in restaurant was vastly improved since our previous visits. However the breakfasts which had a large selection was spoiled by poor quality back bacon. Our room was no. 214. which had an antique radiator which could not be tuned down or off, and even with an open window the room was over hot. Funny on our previous visits the whole of the second floor was very cold.

    3
    « Step back in time! »

    Enjoyed a pleasant 2 night stay with breakfast in a superior room 222. Room and bathroom was spacious, well equipped and spotlessly clean. We were not disturbed by any hotel noise at all, although it was a mid-week stay. Great view looking on to the lake and sea. Breakfast was very good and we also enjoyed one evening meal. Cheapest wine was £18 though! Suffered slight embarrassment on our second morning when we presented for breakfast. They said we hadn't paid for breakfast. After a visit to reception who checked our booking, she then saw we had. Our booking was through Booking.com and she blamed them for the mistake. This is not a modern hotel and is in keeping with it's Victorian history. This hotel would probably suit the over 60's more than young people. We would have no problem returning to this hotel.

    5
    « a very good night's stay at an excellant price. »

    1 night stay to attend a family funeral. Everything was good and the staff were very kind. The hotel is in an ideal position with free car parking and a good breakfast and restaurant and bar. Room clean and comfortable and hotel was warm in all areas. Essential as there was a gale blowing in from the sea.

    3
    « Would be disappointed if I had paid full price. »

    Went on a Travel Zoo 3 night stay with a meal voucher. For the price we felt that it was OK. The hotel is long and we were at the far end from the reception- quite a hike along the creaking floors. Most of the public areas were past their best decor wise as was our room which overlooked the front and it's original single glazed bay window was draughty.However there was more than enough space in both the bedroom and the ensuite. I like a firm bed but that one was rock hard. The hotel was filled with people of a 'certain age' which led to an ambience of an old folks home. Very good breakfasts- nice and fresh and plenty of choice- probably the best we have had in a Best Western. Some odd omissions for the chain- lack of stationery etc in the room and nowhere could we see any pamphlets/ information about the local area.

    4
    « Great hotel with stylish amenities »

    Good hotel, huge room. Heating was warm enough for end of February. Great view across to the promenade. Even though they hadn't booked my meal (as was contacted prior to my visit with a reduced meal for guests), it wasn't a problem. Then again, it was out of season so not a packed hotel, however, the up side was that they could cater for my diet as a vegan. I am very grateful, this is sometimes problematic in a lot of places and other hotels. There was an insulated hair dryer available in the bathroom and heated towel rail. I went to breakfast (this was included in the price of the room) and when I got back the room had been serviced. Very good and surprising. I really enjoyed the large swimming pool, jacuzzi, steam room and sauna. Nice to have a key rather than a card to get in the room which is more reliable as they don't need to be reset! Overall a lovely couple of days for someone who just wanted a break from their normal routine. Could be seen as old fashioned, but for me it felt more homely than some other places, lovely displays in the foyers and the grand piano in the lounge area, added luxury to the environment. Would go again. The spa is definitely worth visiting.

    3
    « In the style of a Grand Hotel but a little dated now »

    The hotel enjoys a great location overlooking Southport's extensive Promenade and well maintained gardens. There is ample parking outside and they welcome pets. Staff are obliging and friendly. Spacious and very comfortable lounge area. My bedroom overlooked the Promenade and was of good size, well heated and clean. Dark wood furniture was a little dated and the bedding had a synthetic duvet and pillow, which for me, made sleeping uncomfortable. The bathroom was spacious and clean with ample towels. Good Room Service menu offering ample choice.

    5
    « Dance Weekend »

    A group of 89 folk dancers spent last weekend at the Royal Clifton Hotel. The hotel has a lovely ballroom with the heating just right - not too warm and not too cold. We had a fantastic time, the staff were very welcoming, and food was excellent, certainly good value for money.

    5
    « Nice hotel »

    Stayed for a night, booked by internet. Comfortable (although I would have preferred a king sizr double bed rather tha a standard. Room was a good size with a large sitting area. Warm with a very good view over the park. Quiet as well. Good breakfast and all for £42! A 2 course meal (special offer) for £12 was very welcome and the parking was free. Very pleased.

  • 2
    « Fine if you bring your own room heater, blankets and earplugs and don't shower. »

    Our BEDROOM was STONE COLD when we arrived on Friday. Despite reporting the issue, the radiator remained off all weekend. We did manage to get a small electric radiator and two thin fleece throws one for each bed, but the room remained cold for all our stay. The SHOWER was USELESS. The mixer tap had no temperature thermostat and adjusting the bath taps was very imprecise and gave a varying temperature during the shower. Furthermore the overall flow was low- not much better than a dribble. Our room had 2 leaky windows one of which looked down over buildings at the back. Somewhere nearby was a nightclub/disco that boomed away until after 3 am Friday/Saturday and Saturday/Sunday nights. The NOISE made SLEEPING IMPOSSIBLE. Car parking spaces are limited and tight. When we arrived ca 5 pm on Friday afternoon there was only 1 space round the back and we took it. Buffet Breakfast was very average in dingy and cramped restaurant. £3.65 for 1 pint of bitter!!! Staff were generally helpful.

    3
    « In need of renovation »

    We spent 2 nights at this hotel as part of a travelzoo deal. I wish we had had a spacious room like another reviewer mentioned. Ours was tiny. We had to organise ourselves to move around the room as there was no room to pass. Only one of us could get ready at a time. Our ensuite was very small and basic. It was also very hot even though we turned the radiator down to 1. In general the hotel was clean and the staff were very friendly. We had a 3 course meal included with the deal which was of a high quality. The hotel is in a prime position for the beach and other attractions Southport has to offer but unfortunately it is very old and needs extensive renovation.

    1
    « Worst experience in a hotel ever !! »

    Upon arrival, we entered our room to be greeted by an iron burn in the carpet !! And all the drapes either ill fitting, or hanging off !! I felt as though I'd actually stepped into some sort of time warp, as all the furniture was huge and brown, and looked like it fell out of 1970 !! Certainly nothing like the rooms on the brochure looked !! We booked a jacuzzi room, or so we thought, as when we found it didn't work, we were told by the duty manager, that "he hadn't been in that part of the building for a while" but he was almost sure, that they didn't have any jacuzzi rooms ?? After fiddling with the plug socket ?? For 20 minutes he apologised, and gave us a drinks voucher for the bar ?? The room was also freezing cold, with it being February we assumed the heating would be on in all rooms !! We then proceeded to go down to the spa, and Health Club, for a massage and a swim. When we got there we were told the spa closed at 5, even though we were told at the time of booking that last appointments were 21.15 and they close at 21.30, and we would have to book a treatment with the salon when it opened at 8am the following day !! By the time we got to 9.30 am the following day, when it still wasn't open, we gave up !! We spoke to the management in the morning, and were told they would give us another room, which was next door !!! And the only difference was, it didn't have the iron burn !! We informed them of our displeasure, and told them we would be checking out early, this didn't seem to bother anyone ?? And they appeared quite happy to give us our money back, the customer service left an awful lot to be desired. We were offered £10 as a "gesture of goodwill" which we gracefully declined.l

    4
    « Premium location near beach and facilities »

    The hotel is bay facing and is in close proximity to the beach, the leisure, fun park and most of the shops. It has its own parking out front for which there is no charge. The rooms are old, but spacious and well equipped. The hotel has a lot to offer guests with its facilities. The bar is very convivial and the breakfast was excellent.

    5
    « Relaxing »

    We enjoyed a two night midweek stay on half board and was pleasantly surprised. We stayed in room 301 which we upgraded to when we asked for promenade room. It is more of a suite with separate lounge, bedroom & bathroom. Lots of room with a fantastic view over the gardens & the beach. The hotel itself has lots of character so if you want new & boring don't bother staying. The staff are fantastic and always had the answers to our needs The food was really good & the fillet steak I had was so tender I could have cut it with normal knife, didn't need a steak knife. Lots of flavour in every meal. We also had afternoon tea which was really nice. We couldn't eat all of it. We will be back & next time we will use the spa / gym which looked well maintained.

    2
    « No hot water »

    Due to a faulty boiler we had no hot water in room for most of our weekend stay. Food was ok. Staff friendly and helpful. Hotel is a bit dated but in a good location. For anyone not familiar with the area there is a Wetherspoons within a five minute walk.

    3
    « Clean good hotel but a little dated »

    Stayed here one night for business purposes. The hotel was clean and my room was huge, the jacuzzi bath could fit a rugby team! The breakfast menu had a large choice and the staff were very efficient and helpful. Used the pool but rather small and crowded.

    4
    « Suite Memories and a magician in the dining room! »

    We booked a weekend visit to the Royal Clifton to take advantage of this offer from Groupon of 2 nights with 3 course dinner and a glass of wine on the first night for £115 plus £15 pp for weekend supplement. We thought it was good value for money as we have stayed at this hotel before. Be aware that the hotel run this offer themselves so not an exclusive Groupon deal! Anyway it definitely was good value for us! We booked in on Friday afternoon to be given a room, a better description would be a suite, which had its own lounge, bedroom and large bathroom, sea views and plenty of storage space. It was on the top floor so not great for those who need lift access as there isn't a lift in this part of the building! The deal includes dinner on the first night which was very good with excellent choices on the menu. I had "lamb shank pie" which was a large on the bone shank with the bone protruding through a light puff pastry cover with a red wine jus - delicious! A mention for Tom the restaurant manager who single handed managed to welcome & seat the guests as they arrived, take their orders and serve the food as well as take care of the drinks orders! The staff were accommodating and friendly, the gym is quite well fitted out for a hotel but sadly the rowing machine displays are disconnected so you would have to guess your speed and distance! The pool is 15m and quite busy with families at the weekend but space enough for a swim if you keep your eyes open for submersible children! On the whole very satisfactory with free parking for guests!

    4
    « Traditional hotel »

    Upon arrival at the Royal Cliffton you are meet with the friendliest staff who go out of there way to help ,Alex on reception is a delight and smiles and talks with every guest who passes his desk ,the hotel is old fashioned and you can see how had the owners have tried to keep that feel the rooms are spotlessly clean with the housekeepers working very hard , ,the rooms are amazing with beautiful views across the lake however if you get a room at the far end of the hotel the tv and wifi signal is awfull ,this hotel has many function rooms and there is always lots going on but without noise . The two restaurants serve simply outstanding food well done chefs ,both breakfast and evening meals were plentyfull and delicious ,the waiting staff are attentive and polite especially Tom who ran the restaurant with such grace and nothing is to much trouble he I felt is an asset to the hotel . The hotel has a spa,swimming pool and gym which is also excellent ,the young people appear to staff this and are happy and chatty , we had a few treatments in the salon attached to the spa this I have to say was outstanding also . the town has little quirky shops and you will find plenty to do ,I would highly recommend this hotel to anyone looking for a relaxing break .

    4
    « One night wish it was more »

    Parking a bonus reception extended free stay until 6pm. Greeting friendly. Room good size with adjoining single room, massive super clean bathroom. Sound nights sleep cosy warm. Pool fine. Breakfast lovely, greeted and seated swiftly. Given a bounce back voucher for return visit which hopefully we can use. Good value for money. Thank you

  • 5
    « Amazingand helpful staff. »

    We booed a cheap deal with groupon so our expectations were not that high. How wrong we were. My daughter uses a mobility so on arrival Susan on reception changed us to a family room overlooking the promenade. The room was spacious,spotless and had a double and single bed with a large sitting area and large flat screen tv.. Things just got better we had a voucher for dinner and expecting shepherds pie and trifle were amazed to find a menu worthy of a 5* london bistro.All the food was first class and the presentation was akin to a Best Western lmasterchef programme. We had afternoon tea equally fab and a wonderful breakfast again all food was top quality.We will return

    3
    « Pleasant nights stay »

    The hotel is dated but clean and has everything you need for a stay in Southport. The staff are pleasant and helpful and the food was good but expensive as were the drinks. My room was clean and warm and had everything I needed but the mattress was much too hard. The pool and leisure facilities are good but there are restrictions when you can use it which in my opinion are not necessary and affect your plans if you are only there for 1 or 2 nights. The pool should be open from 7am until 10.30pm every day no closures between those times.

    5
    « Loved it. »

    Stayed here for 2 nights . Staff were amazingly helpful. .reception staff always there to help . Food was nice too . And the room was huge. Stayed in room 219 . And it was promenade facing. Great views at night too. Yes the hotel is old ... If your looking for new. . Or all rooms the same .. its not for you. It's Creeky floors .. dated carpets. But it's amazing . Long hallways with halls going off. High ceilings . And full of character. Our room was clean. And well cared for Bathroom was huge ! Yes dated. But it reminded me of being a kid staying at my grans! Deep bath tub with shower ! And great furniture. We even had a little sitting room . Great atmosphere. And the pool etc is a bonus. Even give you a towel .. great if you've got the kids ! Less washing ! Perfect for couples ..And families alike !

    4
    « Great Weekend »

    Good weekend deal, including a great evening meal and lovely breakfast. Friendly staff and good location for the front and town centre. Car park a bit on the small side but free if you register at the reception.

    4
    « Short Break »

    Overnight Dinner Bed & Breakfast voucher deal. Great vfm with the voucher. Lovely dinner with good food and excellent service from very overworked staff in an extremely busy restaurant. Room was good, clean and nice bathroom. Shower lacks a handrail though, and room had a creaky floor. Breakfast was ok, excepting cold fried egg.

    4
    « Punches well above its weight! »

    A large Victorian Hotel that appears to have been added to many times over its history. After checking in, walking to my room along the old narrow corridors I initially thought my family wouldn't stay here but once I was in the room my opinion changed. It was modern, spacious and clean. The bathroom though dated suite and tiling was exceptionally clean. The restaurant and bar were both pleasant areas to spend time and the food was very good. The quality of service and friendly atmosphere created by the very courteous staff was to a level I haven't experienced in some 5 star hotels. Overall this Hotel presented itself very well and if in Southport again either on business or with my family I would definitely return.

    2
    « Southport Jazz Festival »

    We attended the Jazz Festival at this hotel in February. The hotel was fully booked and the price we were charged was very high. The hotel décor is very traditional and dated. The furnishings are dark. Staff especially at breakfast time were disorganised and there was a queue to get a table (15 minutes). The food on offer was the usual but virtually no fruit; juice and cereals low quality. No side plates on the tables for toast. Generally staff unmotivated and undirected.

    5
    « Really Pleasant Stay »

    Very large old hotel on promenade. Car parking a bit snug. Pleasant decor and clean rooms. Room quite spacious. Check-in staff helpful. Evening meal great with excellent waiter. Lovely buffet breakfast. Fabulous value for service received. Only disappointment was the leisure centre as facilities were a little basic.

    4
    « Surprise 50th Party »

    Had a most enjoyable stay at this Hotel, over a weekend, easy check-in. Our room was located on the ground floor. The Hotel is Victorian Built with some of the features still left. Breakfast on both days was very good with a lot choice, staff escorted us to our table which I thought was an nice touch, staff very helpful especially because of our party consisted of about 65 people including a few small children nothing was too much trouble we had our own function room for party, breakfast and Sunday dinner which was great Rooms very clean and comfortable. Close to all local attractions UK second longest Pier, Plenty of places to eat outside the Hotel close by. Southport has changed over the last few years with a lot of upgrades to the local swimming pool, fair and seafront well worth a visit, yes we will pay another visit to the Royal Clifton

    3
    « Enjoyable stay »

    We went to Southport for an overnight stay. We choose the Royal Clifton as we stay in a lot of Best Westerns and they are generally of good quality. The room was well decorated and comfortable with a really good shower in the bathroom. However the rest of the hotel needs updating but it is a very large hotel so may take a lot of time and money to update it. To be honest as our room was good the rest of the hotel didn't bother us. It was very busy in the hotel due to a Jazz convention but that did not impact on our stay. We had dinner in the restaurant which was enjoyable and food very good. We only stayed 1 night. However the fly in the ointment is some of the staff can be surly and rude. We were advised by the really nice restaurant manager at dinner to arrive for breakfast either early or late as the hotel was so busy there was a queue. We arrived at 7.55 to be told by a young women to go away for 10 mins as the breakfast had not been put out by the chef. We moved outside to wait, however I felt it would have been more appropriate for us to be seated, we would have quite happily had our cereal and by the time we would have finished the hot food would have been ready. When we returned to the restaurant the young women from earlier could barely speak to us, very unwelcoming! The chef did say good morning! We were seated but were not informed of the protocol for breakfast and neither were we offered the special menu!! We didn't even know there was a specials menu!! Unfortunately the bars and restaurants appear to be manned mainly by very young people who have neither the skills or manner to deal with paying guests. The restaurant manger at dinner was lovely and very good at his job. I didn't realise Best Western hotels are actually individually owned and managed so please don't be put off the other Best Western hotels. We have stayed in several other excellent ones.

  • 2
    « Total dichotomy of a place »

    This review has a lot of caviats we came up on a work related family trip courtesy of my wife's company as we may be relocating in the area ....so the company placed us in this hotel ....on arrival we discovered that it was hosting the Liverpool jazz weekender And was hugely busy ....in theory not a problem to us but very relevant as the weekend progressed The hotel main building is very old and although we had a big family room it is dated and the decor is old there is some redevelopment been done ie the conservatory cafe but them the hotel wi fi doesn't work in it ....the spa is lovely and the gym a bonus but again it's the little things (late for opening in the mornings) Now onto my biggest issue the hotel was busy ...again that wasn't personally an issue for us until it effected the staffs manner because they were so busy and couldn't cope a few times a member of staff was brusque at best ....my wife was refused a child's meal in the cafe (two year old daughter ) as i quote we are only serving the Jazz menu ...and this again was an issue in the evening meal when we insisted on something else other than the specific jazz seminar menu ...and tbf I wish I hadn't as the food ordered was poor and over priced ....now I am prepared to accept this may have been a one off due to how busy they were ...but on more then one occasion we were made to feel second class guests as we weren't part of the seminar ....this also was present at breakfast when it was very much like herding cattle through a process Overall we are prepared to forgive certain little things due to the hotel being busy ....that said we really weren't impressed and actually found it funny on some occasions at how things were done ....there were too many things wrong here for me to recommend this place it is antiquated and poorly run my wife has to report back to her company regarding this hotel ....I don't think they will be getting further bookings !!!

    4
    « Good Three Star Hotel »

    One night stay at the end of January. Weather was generally fine but very windy. The hotel is a fine old Victorian building, high ceilings, good size bedrooms and very spacious public rooms. All was in a reasonable decorative state, a little tired in places. Reception was very polite and efficient. Restaurant was good and the evening meal was excellent. Breakfast good choice of food, but could have been better, it was a buffet and the food was just warm, the fried egg yolks had started to congeal, and the black pudding looked like old shoe leather. We booked online direct with the hotel and got a good room deal. Our evening meal was booked in advance for which we also received a discount deal. Overall a pleasant stay. Good prices on the deals we had, but would maybe think twice about booking again at the full published prices. Would stay at the hotel again should we ever visit Southport in the future.

    5
    « Excellent facilities and very friendly staff. »

    We wanted to stay in Southport for two nights at the end of january when you obviously cannot guarantee anything with the weather so wanted somewhere with plenty of facilities. We booked the Best Western because of this with it having a pool and spa. On arrival we were greeted by a very friendly and helpful receptionist whos name unfortunately I have forgotten. We then booked an hours massage for my wife for the next day (£45) and then had a look at the pool. We were greeted by Charlie who has to be the most helpful and friendly member of any hotel staff I have literally ever encountered. Both days we made use of the pool, jacuzzi, steam room and sauna which were all set in a very pleasant environment. We had drinks in the Conservatory bar which was a lovely little bar. Very centrally located not too far from the sea and close to the main shopping street Lord Street. The rooms and rest of the hotel were spotless and all in all we loved the stay.

    4
    « A little past its best by, but very homely. »

    Just spent a very enjoyable couple of nights the Royal Clifton. It is ideally located for all facilities, lake, theatre, Lord Street shops and supermarket. We got a free up-grade to a room at the front and looked across the park and lake to the sea. We booked a double room but they put us in a family room, so we had an abundance of space. All the usual was on hand - multi channel TV large selection of hot drinks and a nice big bathroom. Breakfasts were all help-yourself to juices, cereals, full English and lashings of hot coffee. All the staff we came across seemed genuinely courteous and helpful. One small concern was the fact that we had three front facing Windows and struggled to block out the very, very bright street lighting. Apart from that it was a very enjoyable stay.

    4
    « Great Stay if a Little Quirky »

    Our family group took two family suites and one double room to accommodate 2 families of four and one pensioner. The rooms were pretty good, in particular the two family rooms had lots of space and comfortable beds, albeit with a slightly over-bright green emergency light that could be an annoyance for the more sensitive types during the night. Staff were extremely friendly, in particular those staffing reception and the place was perfectly clean and warm - one room had a faulty radiator so was a bit too warm, but that was soon fixed. The hotel has a fabulous location, right on the seafront with great views, and is rather quirky. The fact is that it is actually 3 seperate but adjacent hotels which were merged together some time ago. This give is an unusual higgeldy-piggeldy layout, which to be quite frank we loved - it just made the place more interesting. There were a few annoyances. One of the reasons we chose the hotel was for the pool and spa facilities. We went to use these on the first evening after a long journey, only to find that the facilities were not available to guests until just before we would expect to be sitting down to pre-dinner drinks. The reason was that private swimming lessons were underway - I do find this highly unacceptable and something I have never experienced ever before anywhere in the world. When we did get in (the next afternoon), the facilities were slightly dated but perfectly ok and the sauna & steam room were fine. By biggest issue was actually in an area that should have won some big points. We dined in the restaurant on the first evening, and it has to be said that the food was delicious. Everyone agreed that not only was it very good, but that it was terrific value for money. The down side was that the waiting time between courses was verging on extreme, which saw us wait for 45mins after ordering to receive our desserts. That might have been forgiveable if it weren't for the fact that diners were encouraged to eat early, and by 09:15, the 9 of us were the last guests in the restaurant. Another bug bear was that the fabulous traditional victorian open lounge area with bar, did not have the bar open on the first two nights that we were there, and it only opened up when a huge party of 3 coaches turned up loaded primarily with Octogenarians, who then took up every seat in the said lounge. That said, there is an adjacent modern bar whcih can be entered from the hotel, and when a particular beed ran out, the barman volunteered to go to the other aforementioned bar to get my chosen beer from the barrel in use there - pretty good service in my book. So all in all, we had a great time. This was a trip down memory lane for us as an extended family, taking my brother and I back more than 35 years to a series of happy holidays in Southport as children. The WiFi was good, service generally excellent, but a few points (particularly the Spa availability & restaurant service) which could be improved upon. Nevetheless, we thought our stay very good value for money and I would consider coming back to the hotel, but hope they've brushed up on a couple of things by then.

    4
    « Well-placed, friendly and comfortable »

    We had a very enjoyable couple of nights in a Promenade view room, although we had to keep the window open as we couldn't turn the radiator off. It was not one of the recently refurbished rooms, but the bed was comfortable, lighting was good and there were two chairs and a table. However, we were surprised to find, in a hotel that probably gets a large number of older visitors, the bath sides were high and there were no hand holds for the less able resident to get in for a shower or bath. The menu was limited, but everything we ate was excellent, the highlight being the roast salmon on pea risotto. Reception and meal service was friendly and efficient. Wifi performance was poor, with reliable connections only near reception. We understand work is in hand to improve this. Even though this review contains as many negative as positive comments, our overall experience was very good and we would not hesitate to book a stay at the Royal Clifton if we travel to Southport again.

    3
    « Freezing »

    Hotel is ok and met our expectation in regards to price and the very good Xmas party event hosted by the hotel. Rooms a little dated in parts of the hotel but what we had was spacious and clean if not a little bit tired. Reception staff first class and very friendly as were the bar staff. We stayed one night and had a very uncomfortable sleep due to the room being freezing..1 Luke warm radiator and a heated towel rail simply didn't heat the room. We did not fancy swapping rooms during the night so stuck with it....did not mention it at checkout because felt it was too late. Spoke to some other guests who had a similar problem on the 2nd floor ? Everything was ok but the hotel needs to address some of the basic requirements for the guests which is a heated room ?

    5
    « Realaxing lunch in the conservatory »

    Great lunch. Good food,excellent customer service. Generous portions such good value. Lovely staff, nothing was too much trouble. Highly recommended. The hotel has some great offers for overnight stays, lunch, afternoon tea etc.

    4
    « lovely staff at a very nice hotel »

    Heating goes off in rooms during the day which i can understand. floorboards in corridors and rooms extremely creaky. My mum had a great big room overlooking promenade. my room was also to a good standard small but a lovely bathroom. Food was very good

    4
    « Enjoyable stay »

    Booked through a travel zoo deal. Had never been before. Saw some mixed reviews but on my experience wile it's true it's an old hotel - Victorian era grand hotel with refitted insides - it offers great value for what I paid. The restaurant offers nice food and again there is a offer for guests that make it great value £12 for 2 £15 for 3 courses. The spa and gym are far from being top of the range but better than most hotels - it also offers memberships for locals and was busy with this. Overall a pleasant 3 night stay and even though we were on a deal the staff could not have been more friendly or helpful. Southport itself is a pleasant place to visit as with all British seaside towns not at its best in January but again plenty to offer in and around the area for adults at this time of year and it looked as if it would offer plenty for kids with better weather

  • 4
    « Wonderful staff »

    We have just returned from a weekend stay at the Royal Clifton Hotel and I must share our experience. The hotel is from the Victorian era and therefore when you arrive you should expect that type of ambience. The hotel is huge but despite this the staff make you extremely welcome with friendly greetings. It didn't matter which staff we saw from Head Waiter to Management or housekeeping all were cheerful and friendly. The 3 course meal we had in the restaurant was superb and the service was first class. For breakfast there was a huge choice to suit all preferences from dainty danish pastries, fruit, continental meats and cheeses to the traditional full breakfast. Our bedroom and en-suite was spotless and decorated in accordance with the Victorian feel. The bedding and towels were all good quality. It was extremely cold this weekend and we mentioned that we felt our room was a little chilly. Within minutes an additional heater was supplied. Thank you to all your staff for making this a great weekend break.

    4
    « Emergency night out »

    Great party atmosphere. Great price for turkey and tinsel night The rooms are a good size (if dated) The evening meal and disco entertainment was very good with a good size breakfast. The only bad point drinks very expensive.

    5
    « my stay »

    stayed here loads of times all i can say is great hotel ans staff are so helpfull good value for money towels lovely and fluffy spotlessly clean alway shampoo and shower gel everyday not just one a week lovely and warm beds so comfy

    4
    « Best western is best »

    Lovely friendly staff,very welcoming,had a problem with the room ,was upgraded to an executive sea view room immediately.room refurbished very happy.hotel great, the room was comfortable,warm and immaculate,just what I needed while on cancer treatment.

    4
    « Needs updating »

    Travel zoo deal £115 2 nights B and B and 1 meal at night. Rooms could use an update. Loads of storage but if they got rid then could fit bigger beds as not the most comfy. Room ok large shower but Windows need updating as well single pane probably from when it was built! Breakfast ok usual suspects buffet hot food ,cereals etc . The meal at night was very good several choices and well served. Used the spa which was in good condition. Sauna steam jacuzzi and pool. There is also a small gym with cardio machines and weights with staff on site. There are a couple of bars in the hotel with drinks not to expensive. But there is weatherspoons round the corner. It is in a good position with everything in walking distance. Free parking if staying they just put your reg in the computer. Last the staff everyone we spoke to was friendly and helpful and a credit to the hotel. Would not go back as have now done southport but would be in the short list if in the area.

    5
    « super southport »

    Had a fantastic stay at this hotel, on arrival the reception staff couldn`t have been more helpful, food excellent, good beer, comfortable room with good facilities, didn`t use the indoor pool or the spa because we didn`t have time but will time.

    3
    « Bad room »

    Stayed here for my husbands 40th bedroom was very clean that was until we went into lounge area and noticed there was quite alot of damp and a little surprise of a mushroom growing from the roof. Didn't get a very good sleep either as it was quite windy and the sash window was banging against the wooden frame when we mentioned these problems at reception on checking out we didn't even get an apology or anything. Overall hotel was quite nice and we enjoyed our stay.

    4
    « Grand Hotel for a group Booking »

    I took a group of 58 family and friends to this hotel in November 2015 for our annual festive weekend away. The hotel is a very grand building and full of character , even has creaky floor boards. Rooms are very nice and spotless clean, with fresh towels and coffee, tea etc refilled everyday.The location is very good. A few minutes flat walk to the shops, pubs, cafes etc and Southport has lots of lovely shops. The breakfasts, dinners and the sunday lunch were all very nice and well presented. Tom the very friendly restaurant manager was very helpful and any requests were met , even changing tables round at the last minute.Hes a credit to the hotel. Also the lovely waiting staff who made sure we all had what we needed and everytrhing was okay. There is a lovely indoor pool, sauna and steam room, plus a beauty salon and hairdressers, which some of us used. They do a pic& mix package for £30 which included a treatment and a salon blow dry.Was great value for money and the girls are really lovely.The guys were also very lovely who helped in the pool area. We also did a trip to Liverpool with our coach as it was only a forty minute drive away to visit the Beatles museum and all the sights of Liverpool and the cavern club etc. A Big Thank you to Jolene and her team for making my group booking run smoothly and helping with any requests I needed. Will hopefully be back sometime in the future. Thank you all again at the Royal Clifton Hotel

    3
    « Working in Southport... »

    Working in Southport, I chose this hotel purely because it was a Best Western. Being late December the hotel was really quiet, which made me wonder why the hell I got put in the most thread bare, 70's throwback room?? - you aren't EVER going to get good reviews for doing that! As it was, the heating was stuck on Mega Volcanic mode as so I was moved rooms to something that was nearer the 80's period. Problem is, because it's the original radiators with the 5" pipes, the room also was like a sauna. Having said that, the bed as I recall was comfy. The room was an ample size, though two bits of concern:- either the first room or my replacement room had a broken shower soap holder. Not much of an issue I hear you cry, but it what was left was a shard of plastic at eye level in a slippy environment. 2ndly when you flick a mysterious switch by the bed that said "wall lights", no wall light came on but you were entertained by a wonderful crackling sound! The gym/sauna/swimming pool area was a nice addition to use. ..and to be honest the staff were all spot on, throughout. The breakfast (incl. staff) was nice also. Maybe I'm being a little mean with the 3?? review. Certainly if the heating had been fixed/better then four stars would be in order AND the hotel would save a fortune rather than let all the heat straight out the window....might bring the price down? Would I return....possibly next time I'm in Southport and I want to relive the "Life On Mars" episodes!

    4
    « Again a Lovely stay - Pity about the Party »

    My husband and |I love this hotel, yes it is dates, but we feel it has a lovely charm. We booked our usual suite, 302, which we love (despite the very dated hairdryer in the bathroom). The room was very warm, we could not control the heating (a problem I experienced in a previous visit, however we opened the bedroom and living area windows, we could not open the bathroom window). The staff were their usual very friendly selves, the staff make this place, they really do. When we arrived our room was ready and we were informed that rooms were ready by 11am, which for a hotel is unheard of! The New Year's Eve Party, for us, was a let down. We were in the far end of the room looking at a blank wall, the party appeared to be catered towards the older generation, I am 47 and I must have been one of the youngest there! The singer was awful, feel bad saying that, but he really was, the dj was ok but was not very charismatic, especially when New Year struck. The next morning, we were served breakfast in the function room from the night before, which was a great idea. We were offered bucks fizz when entering, which was a nice touch. All in all, again another lovely visit to one of my favourite hotels but I would avoid New Year celebrations next time. The staff deserve a pat on the back, I want to work there!

  • 4
    « Great place to spend a few days dont book through Tesco »

    The hotel like so many best Westerns are a bit dated but they are clean and the staff go out of their way to look after you. I booked through Tesco using my vouchers which to my cost lost me a lot of money as Tesco Rates with best western was £90 dearer than if I would have booked direct with Best Western So I wont be using the Tesco and Best Western again as they don't give us the best deals. use your vouchers for some thing else.

    3
    « Attentive staff, hotel passed its best »

    Had a decent two night stay here in the run up to Christmas. The staff were attentive, but the overall look and attire of the hotel was a place past its former glory. Large rooms, creaky floor boards and drafty Windows. Four poster beds are a nice touch but I would really put basic dusting before such furnishings.( run your finger over any surface above head height). Party on the ground flor meant a noisy night for guests on the first floor. Buffet breakfast was very good with lots of choice but the orange is more cordial than fresh.

    1
    « This place has really gone down hill »

    I have been going there for over three years. Work and pleasure. It was great. No complaints. Now I have had staff being rude to me. Ignoring me when I wanted serving. I had a afternoon tea. With things replaced without checking if we liked them. I asked for the champagne upgrade and got given the budget champagne. Not the one advertised. The service by the bar supervisor wasn't even a polite service. No customer service or manners. Had rude comments made to me by reception. Just for asking for my key. There must be better place to stay in southport. I don't think they can be any worse. I wouldn't recommend the hotel now.

    4
    « New Year Break! »

    I booked a suite for new years eve just to chill out for the night for myself and partner. The room was huge! Rm 350. There was a separate living area with sofa and tv then onto bed area and dressing table with another tv, then to the bathroom which is large and had a corner bath. The main thing I would've expected from this being classed as a spa hotel is potential for robes in the rooms (or at least provided in the Suite rooms). We arrived around midday, not really expecting our room to be available (mainly wanted to check parking etc) however it was ready!! We dropped our bags off and sorted the car then headed off for a walk. Upon return we popped to the leisure facilities which was very straightforward complimentary towels provided all you need is £1 coin for locker. Large pool, Jacuzzi, sauna and steam room. Our room has great views over the lake and out to the sea, and from the window in the lounge you could see buildings in Lord Street. We had a very comfortable sleep and were not disturbed at all. No complaints. In the morning we headed down to breakfast, as there was a new year function the night before we had been advised there would be notices up for breakfast location for the guests who did not attend the function, sadly this was not the case and it was a bit confusing, we found a table but it took a while for someone to ask us for tea/coffee we had to ask in the end. Apparently we should've been in the restaurant but they closed it as not enough guests had used it. Breakfast was a buffet style, not sure if this is the norm but was very tasty, the coffee was rather weak and orange juice was not pure. All in all we had a comfortable stay and would visit again but breakfast (after NYE) and robes are something I think should be looked into. Thank you :-)

    4
    « 3 night break »

    Just returned from a 3 night break between Christmas and New Year. Was very good value for money and is in a good location. Had a problem with first room allocated but this was rectified quickly for us by reception.

    4
    « Pleasant, friendly hotel with Victorian Charm. »

    We stayed for 2 nights at Twixmas, in a lovely room overlooking the lake. Lounge and bar areas very pleasant and cosy, with nice views. Used the pool and spa. Very good. Restaurant has not much natural light. At breakfast time a short table wait and food area a little cramped. Food good with enough choice. All Staff pleasant and welcoming.

    4
    « Hotel with character »

    Stayed over Christmas with a coach party.Our room was dated (pink bathroom suite) but spotlessly clean & warm. Yes the floorboards creak, but that is part of the character. The staff were helpful & friendly,I certainly didn't here any arguments. The food was plain but very good quality,&plenty of it, served well & hot (plates hot too) I would have liked more variety of potatoes & vegetables.We had roast potatoes,cauliflower,broccoli,& carrots at every meal.But overall I thought this hotel was good value for money.

    5
    « great service »

    A comfortable hotel in really good location. The view from the suite I had at the front of the hotel was very nice. The most remarkable thing was that the quality of food in the restaurant was outstanding.

    1
    « Turkey and tinsel. Chaos service »

    Large room with dated furniture. No heating, shower run from taps . The hot tap only turned one turn then locked, cold ran fast, a dribble of water , cold water to bathe in. Waiting that long for food to be served most of time vegetables cold , Christmas dinner, no taste to food, not a traditional dinner just basic food that was cold and tasteless, no Christmas spirit as staff in kitchen arguing loudly. No trained staff or anyone in charge so breakfast chaotic, reported heating first day, our bus driver complained three days later as we were ignored, eventually a heater put in room. Price wise a rip off, never again, entertainment not good a quarrel took place with entertainment outside guests on Christmas Day night, also quarrels with residents saving empty chairs as not enough room for guests to sit comfortably, a chaotic Christmas never to return, Christmas holiday from hell.

    4
    « Football Weekend »

    Well positioned, slightly dated hotel, with creaking floorboards in places. Being the weekend before Xmas, there were several functions, but the noise was confined to the areas involved. Good arrangements with taxi co and excellent service from them.Beer and food prices in Southport are far less than the London area and good value for money. Locals mostly very friendly and helpful, particularly at Southport FC

  • 1
    « There is better in Southport »

    Old hotel on Southport promenade, in need of a face lift, staff uninterested. Visited the Hotel beginning of December, late at night in the wind and rain and I did not see the parking charge sign, 7 days later I was hit with a £100.00 parking fine! I rang the hotel, I was told they would ring me back, they never did. I called again, this time I was told to send an email addressed to the Manager/Duty Manager. This I did...still no reply. I rang again and asked to speak to the Manager/Duty Manager, waited and waited only to be told that the hotel does not own the car park right outside their front door and all guests visiting the hotel have to pay! If you are visiting Southport there are better hotels with free car parking.

    5
    « Superb function »

    Fabulous service on friday. Rob and guy are gentleman behind the bar, would use again for more functions, could not do enough for our group, nothing was too much for them. Made our night even more amazing we had a great time and stayed till the end.

    4
    « Santa's Surprise »

    I was very surprised when I visited the hotel for 2 nights the food was out of this world and Tom the restaurant manager was brilliant. Our suite was quaint and very clean, the leisure facilities were very nice and clean I really enjoyed the pool. The staff were very accommodating, they had works smash parties on which was great because music was being played and DJ Dave was brilliant. Thank you for a great start to our Christmas

    1
    « Extremely Disappointed »

    Booked one night admittedly on special rate of £59.50. But when arriving at hotel very nice receptionist, admitted they were very quiet. The room we were allocated was no larger than a box room with shower room. Very dated no heating, but it was very warm for December so no problem. Wi fi good. Very surprised that for a 3 star hotel we were given such a shabby room, everything was tired, bed linen grey and very thin duvet, mattress hard and lumpy. We travel a lot and have never stayed in a Best Western that was so dilapidated.

    5
    « Grand hotel. »

    We have been to the Royal Clifton Hotel on several occasion and we always had a great stay. The staffs at reception are very professional and deliver a great service. The rooms are spacious, very clean, saying that we always have a superior room with promenade view. We sometime eat at the bar which has excellent food for the prices, we like the tapas so we can share and they have the shrimps which is Southport speciality. The breakfast is good with a selection of fresh fruits, cooked breakfast and a good service. We really like this hotel which is nicely situated on the seafront yet very close to town centre and it is a grand building, it feels like you are stepping back in time with all the modern facilities including a pool and a spa. I just love this hotel!

    4
    « Lovely place to stay »

    I have stayed here about 3 times and it's a lovely place to stay although can be quite exspensive to stay. The pool area is nice and the breakfast is lovely and food at the bar is also nice and reasonably priced. There is a park over the road for kids and it's brilliant and there's also plenty of other things to do and the hotel is in an ideal location.

    4
    « Simple really »

    Let's not beat about the bush,this is an old hotel,blatantly obvious,I read many times about it being outdated etc etc,do these people not get it,it has in our opinion got loads of charm,the room sizes vary dramatically our room was very small,but the bathroom had been refurbished with walk in shower,it was a cold room but we asked for a heater and was delivered promptly,our friends room was different again,it was massive,with a separate living area,the Internet in our room 234 was non existent but hey not the end of the world,the bed was very comfortable indeed,the staff all very friendly Vicky who checked us in,thanks you were excellent,and Tom in the dining room you guys along with the rest of your workmates are a credit to the hotel,so yes it is an old hotel but you obviously know before you book but unless something is drastically wrong with you room I don't think it should be moaned about finally parking as long as you are off the road and staying in the hotel,they enter you're registration into their computer so you will not get a ticket you have till 13:00 on the day you leave for free parking

    5
    « birthday weekend »

    this was a very good couple of days away,which coinsided with my wife and myself celebrating our birthdays,the hotel was very good value and the staff were outstanding,we had a meal in the restaurant a 2 course meal at a reduced rate which i would rate as one of the best meals ive ever had.

    4
    « Comfort »

    We stayed here on a promotional offer of two nights bed and breakfast with dinner on one night. We paid a supplement for a superior room with what would have been a sea view if it hadn't have been Southport. In fact the sea could just about be seen in the distance. The room was large and comfortable the only problems being that we had to ask for soap as housekeeping had neglected to leave any and the bath water was slow running away. The dinner menu was modern and the food was beautifully cooked and presented. Breakfast, a buffet, was also good with cereal, fruit etc. and a wide choice of cooked food. It is a large, comfortable hotel with a very pleasant, helpful staff. There is also a car park in the property.

    4
    « Don't believe all you Read ! »

    Stayed here on saturday night on a travel zoo deal , was very concerned after reading most of the views on trip advisor as what to expect , arrived at 12pm got an early and pleasant check in , front facing room bit dated but clean , everything we needed , late dinner as requested , lovely dinner and service ,great breakfast on sunday morning busy but no problems at all , we would stay here again as very handy for the centre of southport oh and Casino if you like that sort of thing !

  • 5
    « Old world charm with good service »

    We stayed here very late November 2015. Very grand place. Well maintained. Staff were very helpful. Room was large but be was rock hard. We found it very difficult to sleep. We had dinner and breakfast here. Both were good and not expensive.

    2
    « Let down »

    Booked here for one night with my wife and right from the start I felt really let down. We went into the bar and both ordered sandwiches. After waiting over 20 minutes, watching the staff chat amongst theirselves I finally asked where our order was. It had been forgotten. Not a good start. We noticed that there was a wedding going on which meant band noise later on and we weren't disappointed. To top of a horrible stay we had children running up and down outside our room and several rowdy conversations. Sorry would not stay here again. Look elsewhere Southport seems to have lots of hotels.

    1
    « atrocious »

    just spent four days at this hotel why its called best !!! i really dont know ,single room room 224 wooden frame window doesnt close not what you need in winter older guests will find getting in and out of bath difficult as no safety handle or non slip mat ,moving on to meals breakfast queues of people waiting packets of cereal and burnt toast on floor just no organization i have been in hundreds of hotels over the years nothing has ever been as bad as this

    3
    « A hotel on the Promenade »

    The Royal Clifton hotel (part of the Best Western group) is well located on the Southport promenade, just siting back from the centre of town. The rooms at the front of the hotel have fine views of the large lake and seafront, whist some of the 'standard' rooms are not quite so well appointed. The room I had (room 201) was small, hot with a small bed and a view of a brick wall 2m away! When booking a room I'd suggest asking for the larger rooms [it was explained to me that the rooms vary in size) (but not necessarily the price!)]. The staff were very pleasant and efficient. So all in all the hotel is fine for a few days stay. The three stars that are awarded to it fir in quite well.

    3
    « Birthday afternoon tea »

    We went along for Afternoon tea for my mother in laws birthday. We did arrive early but were told we would have to wait despite the restaurant being empty, but they would serve us earlier than planned. Also the afternoon teas advertised on the website are no longer available. There is one price of £12 per person. I have to say it was quite average and nothing special. The staff were polite and pleasant but the whole experience lacked that special feeling

    1
    « Parking »

    Please be aware that the car park is not owned by the hotel. We dropped friends off who were staying at the hotel and for our trouble (we stayed 8 minutes more than allowed ) we received a parking ticket which means a fine of up to £100. The hotel were not prepared to help

    4
    « Staff worked hard to make our stay enjoyable. »

    This is an old hotel where 2 adjacent buildings have been joined together. The result is that your room could be a considerable walk from Reception or any of the public rooms. However, having said that, my wife and I had taken up one of their low priced 2 night stays and thoroughly enjoyed ourselves. Our basic room was modern and comfortable and was facing inland. Our stay included a 3 course Dinner on the first evening and it was excellent. We were in the main dining room and my only advice I would give would be not to sit next to the doors opening on to the south facing exit as the wind was whistling through there! Breakfast was buffet style but the choices on offer would be sufficient for most people. Our experience was made more enjoyable by the very attentive staff who had to work hard, as there were not too many of them. Entertainment in the hotel was available both nights and was well supported. The hotel has a Spa and swimming pool which we did not use. We would go back but we would make sure we had a room a little closer to Reception.

    5
    « Stunning staff »

    My family and I recently stayed at this lovely hotel and I usually don't mention staff individually but this is a exception Daniel reception tom restaurant siobhan and kaytie bar these guys where outstanding at there jobs not to take away from anyone else everyone's brilliant but these guys went above what's asked brilliant made our stayed brilliant for sure we will be back a must try for sure

    3
    « Cold conservatory »

    We had a lovely meal in the Conservatory this evening, but it was very cold in there. Couldn't wait to get home to our warm house! We live locally, and have many restaurants to chooses from. We were heading for one very popular chain, and it was extremely busy, so we continued to the Clifton which was very quiet.

    5
    « Great stay »

    We had 2 nights at the Best Western Royal Clifton Hotel and thoroughly enjoyed it, the staff were without exception so very friendly and the food in the evening was excellent, we will certainly stay there again we had a large room on the 1st floor overlooking the front.

  • 3
    « Lorraineparr »

    We had an overnight stay on Saturday 14th Nov'15 we have stayed before. Although the rooms are clean they are quite 'tired' the bathroom especially.Breakfast was like eating in a staff canteen the tables were so close together and the food wasn't replenished very quickly so big queues and long waits.

    5
    « A lovely hotel with friendly and polite staff. »

    We stayed for one night to celebrate a delayed wedding anniversary and wished that it had been for longer. The bar meals ; sirloin steak with peppercorn sauce and rump burger, both with home made chips were delicious. £26.60 with drinks was very good value. The buffet breakfast was also very tasty and plentiful. Some of the old floors creaked, adding to the character, and it had a peaceful and warm atmosphere. The weather was windy and wet, but the local shops were very good with some bargains bought. We would definitely return there again.

    4
    « pleasant autumn break »

    we arrived for our break in November. Had a lovely view over the esplanade and lake. The room was small with great big high ceiling. Always plenty of staff around. We were disappointed there was no games room. Seems we can't have everything.

    2
    « Saturday night stay »

    Nice old hotel. Room and evening meal were very nice but breakfast was a disaster. At 9.45 they ran out of food! No bacon, tomatoes, hash browns, bread! Orange juice was awful as was the coffee. They say they are aware of the problem but be aware.

    4
    « Delightful short break »

    Had a lovely two night stay at the Royal Clifton Hotel. There are some excellent short stay offers around at the moment. We had a comfortable room for a mid week stay. The deal included a full breakfast and a complimentary three course meal with wine on the first night. Now this is not a modern hotel but is full of character. The room was clean and comfortable and actually had a separate single bedroom as well as the main double bed. We also had a spacious bathroom. The room was equipped with tv and had reasonable free wifi, there was no fridge or safe but any valuable could be left securely with reception. The Hotel is well situated behind expansive gardens and lakes and overlooks the seafront. Free parking is available one registered however there seemed to be limited space. The hotel is just minutes from the excellent shopping streets of Southport. Of special mention has to go to the excellent evening meal we enjoyed. The food was well presented,very flavoursome and of a high standard. For an overall cost of £115 for two people on a two night stay I think this represents excellent value. Well done Best Western and yes we would visit again.

    3
    « value break »

    travelzoo 2 day break with dinner (1st night). I suppose you get what you pay for. The hotel is a typical seaside grand hotel very much past its heyday, and trying its best to stay alive. its a bit dreary, but clean and warm. the staff do their very best, and it if weren't for them and their helpful attitude, this hotel wouldn't survive. Best Western need to splash some cash on a thorough refurb.

    4
    « Going against the reviews »

    Have just spent 3 nights at this hotel having paid for a superior room with sea view was a little worried when I read all the negative reviews. But thought only people who had problems post views. The whole experience was really good, the staff were welcoming and helpful, the room was modern large and well appointed. The dinner was good quality and plenty of choice for a short stay. My wife and I would recommend this hotel, yes we are both 60+ but our expectations are not affected by that. We did not understand the poor reviews although as my wife is recovering from a long illness the mattress did not really suit but we all know thatwhat suits one........... I don't know if something could have been done but we didn't ask as we were only there for three nights. Don't be put off by poor reviews this a grand old hotel with the staff you would expect in such.

    4
    « a short midweek break »

    a few days in Southport sightseeing and chilling. just a few words about the evening meal which was excellent and well presented, the chef obviously goes the extra mile in is presentation and the food was really tasty. as in other reviews we booked our few days with travelzoo and it was great value for money

    4
    « Great short break - excellent value for money...... !! »

    Having read remarks that this lovely old hotel caters only/mainly for 'pensioners', then being in our sixties, I guess that this must mean us !! My partner and I took advantage of a Travelzoo deal to have a short break in Southport (the place where we got engaged) and we would certainly not label the Royal Clifton as merely a place for the elderly (however one would class them/us.......) True, it may have seen better days, but its needing an update somehow made it all the more cosy and inviting. The place was spotlessly clean and the staff unfailingly efficient and friendly. The food was more than adequate. OK, this is not a top of the range establishment and does not presume to be, but if we no longer had these grand old hotels, then I feel that life would somehow be a little diminished. I would like to think that the owners could take a good look at the Royal Clifton and consider putting in more funding in order to update this somewhat graceful old lady......... We would certainly stay again. Thank you all.

    5
    « Fantastic business stay »

    Stayed for one night on business. Great large room with view of the sea, very quiet and comfortable. Dinner in the restaurant was brilliant. The staff in all areas were super, incredibly friendly and attentive. Would stay here again whether for business or leisure.

  • 4
    « Good for the price paid »

    Good one night deal from Travelzoo included dinner & wine for £89. Paid £15 for sea view (this is Southport so no sea) upgrade. Nice room but too warm and beds need new mattresses. Parking available, food very good and staff excellent.

    3
    « Lovely staff and stay »

    When we arrived we checked in and went to our room which was very hot and small, I sat on the bed and could feel the springs. My husband went to reception and came back saying we were moved but top floor and no lift . We went to our new room and were pleasantly surprised it was a suite. Still a bit shabby but very clean. There was no lift to the top floor all two days as it was broken and we did feel it in our legs and the heat did not help. First morning breakfast poor as bacon, sausages eggs all hard, second breakfast a bit better. Our evening 3 course meal was lovely and the key lime pie very good although we were not allowed to eat in the restaurant as there were coach trips and were sent to the conservatory which was nice but not what we would have chosen to eat in . Overall was ok and if I returned I would stay again.

    3
    « Desperately needs updating »

    Stayed here at weekend and nothing has changed since our last stay a year ago! Last year, I noticed the grubby tiles in parts of swimming pool..still there! Paid extra for a front double room and had a triple room?!...with nets at the window?! Decor tired and dated, carpets everywhere which are not clean, very hot in bedroom. Breakfast nowhere near same quality as evening meal. Hotel in great position but desperately needs cleaning and bringing up to date

    2
    « Hotel that time forgot »

    This has obviously been a great hotel in the past, but it's stuck in a time warp in terms of fixtures, fittings and decor. The overall temperature in the hotel and more importantly in the actual bedrooms is sweltering, without any temperature control other than opening a window. Even with the window open it was too hot. The hairdryer is one of those boxes that's fitted to the wall in bathroom with a flexi hose and nozzle. Breakfast buffet wasn't great either. Hot food was over cooked/ tough and cold options weren't great either. Have to say, staff were attentive throughout stay, but the rest doesn't stack up to the price tag associated with this very tired in need of some tlc hotel.

    2
    « In need of refurb »

    Stayed recently in room 215. Booked hotel after seeing photos on website. Room was nothing like!!!! Room unclean and run down. Unclean curtains which when we closed them thick black dust tumbled down. Very damp smell which went when we opened window . Peach coloured bathroom suite with white panel and green toilet seat....nothing like the gleaming white suite in the photos. old hairdryer in bathroom attached to the wall and old trouser press on wall in room. Bed was the most uncomfortable we have ever slept in, mattress old and lumpy, very thin pillows. Walls in need of painting not at all welcoming. Bathroom flooded every time shower used due to inadequate screen. We paid extra to have room with a view and that was the only plus good views over to park and sea and you could even see Blackpool tower. Another plus was The Conservatory where you could have a drink and food that is exceptionally well decorated and clean but overpriced. We ate in the restaurant on one evening and the food was good.

    2
    « TIMEWARP »

    The accommodation does not seem to have been updated since we stayed here 30 years ago. The reception and domestic staff are very helpful. The breakfast room is dingy and very unattractive but the food is even worse.

    3
    « Fab staff but hotel tired!! »

    Stayed several nights during the week and as title says, fabulous helpful staff but the hotel very tired and in desperate need of upgrading !! Rooms ok but a bit hit and miss on baths/showers and general room sizes, so don't be afraid to look at more than one room before settling. Massive difference from food in morning as in breakfast and evening meals !! Breakfast have to say lacked any quality in appeal and presentation, bacon and sausages were embarrassing under the heated lights, evening meal was totally different, very well presented great tasting and full of choice !! Just shame brekkie so poor !! Good location of hotel to front and bars/restaurants etc !!

    4
    « Lovely hotel, great value and staff »

    We had a lovely time, great hotal and staff. Only down size was the price of breakfast at £10 which wasn't explained properly as this was actually included in our room rate. Great location, lovely view from our room.

    3
    « Worth a Visit »

    Warm welcome on arrival - professional receptionist. Room was warm, clean and spacious - no bath just shower. Bed was not comfy but sheets were lovely cotton. Breakfast - be early to get bacon that hasn't dried out. Good selection for breakfast - nice. Hotel is a trip back in time - real character. Hotel is near to amenities - Lord Street shopping and the promenade. Southport has had European Union money for massive improvements and now much better for it.

    3
    « In need of refurb!!!! »

    Just returned from weekend in this place....oh dear..., room 215 great views of park and over to Blackpool and that is the only plus. Room grimy, smells musty we kept opening the window to get rid of smell and cleaner kept closing! Bed the most uncomfortable bed I have ever slept in mattress old and lumpy pillows thin. In need of a good deep clean walls need paint and curtains need clean or at least dry cleaned . Peach bathroom suite but for some reason toilet seat green. Toilet roll behind so had to take spare and place by toilet to use . Also very cheap quality of paper. Hairdryer out of the ark. Thick black dust above door in corridor. I could go on but too depressing. Plenty of other accommodation in the area

  • 3
    « A Little Tired »

    First things, first. Our greeting at reception was friendly and polite - a good start. The room was even ready early - even better. We were able to leave our luggage and head off to Crosby and then Liverpool. When we returned, we took a closer look at the room. Unfortunately, it all looked rather tired. While the room looked like it had been reasonably well cleaned, there were enough carpet stains and tired bathroom silicon needing to be dealt with. The view over Pleasure Land was not the greatest. The quality of breakfast food was pretty good, although waiting 10 minutes for it was unexpected.

    4
    « lovely place »

    went to southport with my partner for the weekend and stayed here. it is very clean the staff were very pleasant and helpful, it isn't a modern looking hotel but the room was bright airey and clean. the bathroom was a good size with everything you could need. the breakfast is buffet style and everything was of good quality and tasty. we paid a little bit extra for a front facing room and it was worth it

    4
    « Lovely overnight stay.... »

    Hotel is in great position overlooking marina. When we arrived, room wasn't ready and after waiting over 35 minutes we were upgraded to a top floor sea facing room. Large bathroom with separate bath and shower cubicle, large bedroom and separate lounge with flat screen tv. My only criticism is that hotel states that it is "green" ....so why, when the weather was surprisingly mild, was the heating on FULL BLAST!!! We returned to room after being out all evening to be hit by a wall of heat and old fashioned radiators that we could not switch off! Ended up having to sleep with every window wide open....other than this we had a lovely stay and would definitely visit again.

    4
    « Comfortable, clean and good position. »

    This hotel was built in 1840 and has been extended into adjoining properties so sizes and layouts of room will vary. There are also different floor levels. The hotel is situated on the promenade and overlooks a lake and gardens. Our stay was part of a coach holiday. There is a car park at the front of the hotel. A welcoming cup of tea was available on arrival and the duty manager came a greeted us and informed us of meal times etc. There are 2 lifts servicing the hotel, one for the reception end and the other at the far end. There is no through passages on the upper floors so you must use the correct lift or stairs. All public areas were clean, tidy and comfortable. Reception was very helpful. On the ground floor there are 2 bars, 2 eating areas, various meeting rooms, the boardroom and even a room to arrange all details of a wedding. There are several toilets. My room was pleasantly decorated as was the bathroom. Plenty of drawer storage and a good size wardrobe. Tea and coffee facilities, trouser press, hairdryer and flat screen TV, although with the freeview signal in the area, this could break up. Okay our view was of the street at the rear of the hotel and roofs, but then we were not paying top rate. The food consisted of a buffet breakfast (full English or cereals, fruit juice and toast). Evening meal offered 3 choices of starters, main meal and dessert. The choice (fish, meat) part of the main meal was served on a plate and then staff served the vegetables. This method of service suited me although on 2 nights there was an unexplained delay between starters and main meal. Another nice point from my vies, we were offered teas/coffee at the end on the meal. The staff were very efficient (delays excluded) and always willing to help. There is a pool & spa which is in a separate building and looks good from the outside. Time restraints prevented us from taking advantage. The Wifi was very good even in our room (and free). A previous reviewer mentions pleasureland. This is NOT in front of the hotel and a fair distance away. Southport itself is very good for shoppers and is fairly flat for those who enjoy a walk. The public areas were clean and tidy and had some very nice flower beds. .

    5
    « great visit »

    old fashioned but lovely hotel on Southport prom we had a lovely cosy room and a warm comfortable bed. immaculate en-suite.Staff were very helpful and friendly.Restaurant was a bit pricey but food in conservatory bar was good and reasonable, breakfasts are excellent both in quality and choice.We stayed here in Febuary and enjoyed it so much returned in October.

    4
    « great service »

    This hotel has a great view overlooking Kings park with the sea only a short and delightful walk through the park. The hotel staff are what makes this hotel good, always them seem happy to help you. The food was very good and the lounges were comfortable. The hotel was very clean and the bedrooms a nice size. Be aware that bedrooms with a sea view are extra and that bedroom 203 has a noise from the a.c. unit from the kitchen between about 6pm and 10pm. Would I use it again? the answer is yes.

    3
    « Poor service »

    We stayed here whilst attending a conference and there were about 12 in our party. Conference entertainment was laid on for each night of our two night stay so the hotel were aware that we needed to be at the Conference Centre for 9 pm but despite this insisted they could not accommodate us in the restaurant before 8.30 pm. We therefore made alternative arrangements only to be told as we were leaving to go to a restaurant across the road that they could suddenly fit us in ! On the second night they did the same thing and said they had tried to contact our organiser. They had his mobile number but he had no missed calls! Not very helpful and as a result they lost a party of 12 two nights running. The room was dreadful. Faced 2 brick walls and had the kitchen extractor fans directly beneath so it was noisy, dark and claustrophobic. Not a cheap stay and not a good one. Not a place to visit in a hurry

    4
    « excellent stay »

    First time we have stayed at this hotel, ovely welcome from reception staff, very friendly and helpful. Always spoke when leaving or returning to the hotel, enjoy your day or have you had a nice day. Room clean, bright and newly desecrated, looked out to the front over the gardens, lovely big room and bathroom, nice and warm. Very nice pool/ spa treatments available. Pleasant lounge, tea and coffee in the lounge for guests. Breakfast help yourself, room service menu very responsible for a hotel and excellent choice. Lovely bright bar/ conservatory serving food, snacks drinks all day. Hotel spotless, cleaning all the time, always smelt nice and fresh. Would definitely recommend and stay at this hotel again.

    3
    « Very cental »

    I stayed here and its a good location for everything. The place was clean enough, but it really could be doing with an upgrade , the staff were pleasant . The breakfast was ok, And check out is at 11am, there not shy . And breakfast finishes at 9.30 am, so no chance of a long lye . I would say this hotel attracts a very lot of pensioners. And my view was dreadful, The room got no daylight and it looked right into a brick wall.

    4
    « Tale of two experiences but we worth a visit! »

    This was a weekend away with friends. Reception superb, room fantastic (promenade room overlooking lake), housekeeping good, location excellent with Lord St behind and the town centre a few minutes further. The hotel provided a function room for us to use which was fabulous. Bar service superb with probably the most efficient young bar man I have ever met- he would the Spanish a good run. Everything else you can find on the website. On the flip side, parking is decidedly odd and a little precarious if you treasure your vehicle. Notwithstanding that, the hotel does have adequate parking spaces. Catering is what really let our experience down. Night one was awful - terribly slow service and a menu from the former Eastern Bloc. Night 2 the polar opposite - brilliant service, fabulous menu and great food. Breakfasts are self service and choice good. With one nights dining being my only serious gripe, I got over it and would definitely return. A final comment must be for the staff who all seem to care about what they do and try their best.

  • 3
    « Not our favourite. »

    The Royal Clifton is situated on the Promenade and appears to look out onto the sea but someone put a 'Pleasureland', a cinema and shopping centre in the way! Unfortunately the hotel was very tired and old fashioned and so were the guests. We are in our early 60's and our presence must have reduced the average age by 15 years at least. There are two restaurants - The Royal Pavilion which was rather overblown, ostentatious and expensive, and The Conservatory which was much nicer and served good food. I don't think we will be going back.

    4
    « Golf trip »

    Arrived at hotel to be greeted by a wonderful receptionist, very bubbly she certainly made us feel welcome. I shared a room with my golfing companion and it was basic but everything was there for what we needed, the bathroom was out dated but couldn't complain as it was functional and the shower had a good flow of hot water. There were 60 golfers in our party and i thought the food and table services was excellent on the first night, wish i could say the same for the second night as the service was extremely slow and hence the food was cold (it would be when the serve meat and veg and then you wait 10 minutes for the gravy to arrive) which was a shame really. I am not a fan of self service breakfast buffet style as i find the food either cold or stewed to death and that's exactly what i got, however they did offer a specials menu for a supplement which you could order boiled, poached eggs, kippers, porridge etc. Really don't understand why hotels cannot make breakfast to order as i am sure most people would happily wait the 25 minutes it would take to cook it from scratch. There is a restaurant available for residents but as we were on a agreed deal i never got the opportunity to try it out.There is two Bars, one open to the public the other residential were well stocked and a good selection of spirits and ales on offer, it would have been nice if the prices were a bit more like they are on the high street in Southport as i am sure the hotel could have made a lot more money out of 60 golfers had they decided to charge a reasonable price for a pint, as it was most of our party ended up spending the hard earned cash elsewhere with the die hard fraternity propping up the residents bar long in to the wee small hours with a hefty price tag for their efforts Overall i thought the hotel was clean and tidy, very friendly staff and reasonable priced accommodation for a midweek stay. However i would recommend drinking elsewhere and if i stayed here again (which i would) i would definitely try the restaurant based upon the first evenings fare we received.

    2
    « Really nice Hotel spoilt by very poor service in the resturant. »

    We went on a trip to this hotel expecting a very high class hotel, we arrived at the hotel was greeted by a receptionist with a self service cup of tea or coffee, we were given the keys to our rooms and were told that our luggage would be delivered to our rooms, the evening meal time was 6pm, by 5.55pm just as we were going to go down to dinner, our luggage arrived but it was too late to stay and get changed, so we went down to dinner, we were served after a very long wait with the first course, then came the main course, which out came a waiter with a huge tureen dish with vegetables & roast potatoes, but no sign of any main meals, and this was the same procedure every evening meal, I asked the Head Waitress why weren't the vegetables served in individual dishes and bought out with the meals, and she said that this was Silver Service that our Holiday Companies had insisted on this procedure, and this debacle went on every single night for the duration of our holiday, so when I got back I asked the owner of the coach company if this was true,??? and he told me quite categorically that this was not true, but every night we had the same mixed veg & roast potatoes (I don't know whether they had over ordered on the frozen mixed veg and that was the way to get rid of it) or what but that was all we got every night,and the roast potatoes were as hard as nails, it was truely awful, I presume this kind of service is only for the coach parties who seem to be treated as steerage and not customers.

    5
    « Fantastic Room »

    Stayed at the Clifton for the air show and from arrival to departure service was excellent. We had a room on the top floor that overlooked the park and seafront, nice an large and massive bathroom. Breakfast excellent and you can leave your car there all day (small charge) which for us watching the air show and them leaving to miss all of the traffic was good.

    3
    « Good but a little dated »

    We had a room on the second floor at the front of the hotel. The room was good in size and needed a refurb. When we arrived we thought 'what have we let ourselves in for?' as behind the reception there was access to the back room office. The carpet was threadbare and very shiney. We thought this would be the tone for the rest of the hotel, but it was not. It does need a refub but it was not what we thought our first impressions were. There is a nice bar area with a lovely conservatory and we had dinner in the retaurant Sunday evening and it was very nice. On balance, we enjoyed our stay and would return.

    2
    « One night away »

    Booked through late rooms for a one night stay in this hotel. Phoned up 2 days prior just to confirm booking and all seemed fine. Turned up at hotel to find apparently no such booking! Receptionist seemed a bit annoyed at first and unfriendly but having searched through the system, managed to find our booking and sort it out, she threw in breakfast for the inconvenience which was appreciated. Breakfast the following morning however was lovely. Had no view at all from bedroom but not really that bothered about this. Room was nice enough, very spacious but dated. The bed however was awful, worst bed we have ever slept in. Definitely needs new mattresses in the place. Hotel lacked atmosphere and seemed definitely aimed for the older clientele. Wouldn't recommend for younger couples. Good location however and free parking a bonus in southport. Wouldn't return again however.

    5
    « Fab Hotel »

    This is a fab hotel and we really couldn't fault it. We upgraded to a prom view superior room and it was so nice. Decent size with a large bathroom. The view from the window was amazing. Hotel staff were very friendly and the location is perfect. We stayed bed and breakfast and there was plenty of choice. We will definitely be back

 

Venir à l'hôtel ...

Toutes les directions


Depuis : la M6. Prenez la sortie 26, la M58, puis la sortie 3 et l'A570 jusqu'à Southport. Le Best Western Southport Seafront Royal Clifton Hotel & Spa est situé sur la promenade.