BEST WESTERN Windsor Pointe Hotel & Suites-AT&T Center,  San Antonio

4.0/5  - basé sur 57 notations.
4639 Rittiman Road, 78218-4629, San Antonio, United States - Voir la carte
+1 210 655 6800 +1 210 655 6802

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Piscine extérieure
    Piscine extérieure
  • Blanchisserie sur place
    Blanchisserie sur place
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Note des voyageurs TripAdvisor
Sur la base de 154 avis de voyageur
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Situé au coeur de la ville, cet hôtel se trouve à quelques minutes de nombreuses attractions telles que le centre AT&T, le fort Alamo, le fort Sam Houston, le centre médical Brook Army et bien plus encore. Bienvenue au BEST WESTERN Windsor Pointe Hotel & Suites - AT&T Center, dont les principaux atouts sont la qualité de son service clients et son excellente situation. Cet hôtel de San Antonio bénéficie d'une situation centrale à proximité de l'Interstate 35 (Texas) et permet d'accéder facilement à de nombreuses attractions locales incluant le centre AT&T, le Freeman Coliseum et la Tower of Americas. Les 54 chambres, spacieuses et agréablement aménagées, disposent chacune d'un four à micro-ondes, d'un réfrigérateur, de la télévision câblée/par satellite et d'un accès à Internet haut débit. L'hôtel propose également des chambres d'affaires, idéales pour tout déplacement professionnel, ainsi que des suites familiales. Avant de découvrir ce que San Antonio a à offrir, commencez la journée du bon pied avec un délicieux petit déjeuner continental gratuit. Parmi les attraits de l'hôtel, citons piscine extérieure, aire d'entraînement, blanchisserie réservée aux clients de l'hôtel et services complets aux entreprises. L'après-midi, promenez-vous dans les jardins botaniques locaux ou visitez le Far West Rodeo. Les familles apprécient particulièrement de visiter le zoo de San Antonio, Six Flags® San Antonio et SeaWorld®, situés à proximité. Le fort Alamo, La Villita et la promenade au bord du fleuve de San Antonio vous permettront de vous imprégner de l'Histoire du Texas. Le personnel amical du BEST WESTERN Windsor Pointe Hotel & Suites - AT&T Center veillera à ce que vous passiez un séjour agréable et inoubliable àSan Antonio, Texas. Réservez votre chambre dès aujourd'hui et faites des économies ! Passez un excellent séjour !

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 154 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
65
Très bon
 
57
Moyen
 
19
Médiocre
 
6
Horrible
 
7
En couple En couple 33
En famille En famille 43
Escapade entre amis Escapade entre amis 14
Professionnel Professionnel 40
Voyage solo Voyage solo 16
Propreté
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BEST WESTERN Windsor Pointe Hotel & Suites-AT&T Center,San Antonio
  • 5
    « best western »

    the hotel was clean inside and out the rooms were very clean can have more choices at breakfast the staff was excellent didn't like the location of the pool this best western hotel doesn't accept pets

    3
    « Hotel Stay »

    Value for 2 nights was excellent. Every thing was about average for a hotel stay. The queen size bed mattress was very hard and uncomfortable. The water pressure when taking a shower was very, very slow. The carpet smelled which gave the room a bad odor and the carpet was damp & wet.

    4
    « Really nice room »

    Stayed with my two teen children. It was nice having free wifi that worked for them. The room was very nicely furnished and updated. Would definitely recommend this hotel. The breakfast was nice, not just cereal and toast.

    2
    « Beware of fishy extra charges! »

    1) Let me begin with overall review of hotel. Pros: it's well maintained, clean, well lit, interior entrance, safe and easy access of hwy. Cons: parking is scarce, breakfast is hit or miss and waffle maker barely works, employees NEVER answer the phone and barely acknowledge your existence when they're not looking at their screens, prices are extremely volatile and range from $70-$300, which is crazy, depending on the event nearby. 2) Now, for my personal experience in having fishy extra charges attempted at being charged to my card. BTW, we have emails and documentation of everything I post here. We booked this hotel in mid-June 2016 for 1 king bed at $67 for the night of 6-27. But, at the last minute, my 16 yo daughter's best friend, who is also 16 yo, decided she wanted to go with us to South Padre. So, when we got to Windsor Pointe at 130am, we asked to upgrade to a 2 queen room and we did AND paid the extra $10 for a larger room that accommodated 4 people (we had 3). so $77 + fees = $90. Done. Except it wasn't. The teen girls were in one bed and me in another. My daughter took a shower, we packed up, ate breakfast and checked out at 1030am with final receipt of $90 to continue our trip south. No problems. The next morning, there was a $50 pending charge and the $90 charge. I thought, maybe that $50 is just a pre-authorization charge that is pending and will drop off. It didn't. So 2 days later, I call the hotel, and true to form, the employees can't be bothered with answering the phone. After 5 attempts in 36 hours, I called BW corporate. They transferred me to customer service and we entered a ticket to start a dispute and we waited for the manager to respond. They call me back to say the manager reported the "bed was urinated on and they have pictures as proof"! I told them it was total BS, that if one of the girls had urinated in the bed near the other one I would have heard a fight or picked up on something happening, that I didn't have small children and that absolutely none of us peed in the bed so there couldn't be pics of any urine whatsoever unless the charge was bogus and he was lying. So, BW customer service sent back my reply demanding "to see the pics of the urination, as it tied to that room and on that date and time; not to just show me pics of some stain in some bed somewhere on some day". We waited. 2 days later, I get a reply from the Windsor Pointe manager himself stating that "the bed was soaked but you're getting a $40 refund anyway and the $10 will remain as a charge because the reservation was booked for 2 and you had 3 guests". NO PICS ATTACHED! Soaked does NOT = urination. And where are the pics you say you have as proof?? I have never seen them! My reply was "I paid for the $10 upgraded room charge for up to 4 people already and my party was only 3 so I want that 'extra guest' $10 fee back!" I told him there's no way that any of us "soaked" the bed and that the only way any water could have gotten in the bed was on the damp towel my daughter laid at the foot of the bed after her shower; that is NOT soaked yellow urine in the middle of the bed. I called BW customer service again. They asked that I fwd these emails to them because the manager hadn't informed them of this communication and decision. They said the $10 extra guest fee was bogus because I already paid to upgrade the room from the original reservation room to double the occupancy. I fwd'd them the emails and BAM! I get a no-explanation email from the manager with an invoice showing a $40 and a $10 credit! I actually emailed him back and asked if that meant all my money was refunded and he said yes. Corporate is very pleased and as am I. 3) It is unethical and potentially illegal for hotels to maintain your credit card information to later charge you for charges they say you owe, after the fact, and with no legally binding, unquestionable documentation provided or consent by the hotel occupant. That is exactly what happened here. I believe that they were trying to fraudulently charge me extra fees to earn more money, after we had already gone, demonstrated no proof of these bogus charges and maintained my credit card information in an inappropriate manner and inappropriate usage. There was no declaration of damage nor consent on my behalf to charge whatever you feel like charging on my card. Just bc I used it once at your hotel doesn't mean you get to do with it whatever you like afterwards. For this reason, I have also filed a complaint with the Federal Trade Commission and will follow this complaint to resolution. I am NOT the only one posting reviews out there about bogus charges coming from this hotel. Check google+, yelp, etc. I would strongly advise you watch your bank account very carefully when staying at this hotel. Or choose another one entirely. They could charge you with whatever they want, after the fact, and it's a battle of he said-she said and they're the only ones with an opportunity to provide what they constitute as "proof" of damages or stolen property unless you film a continuously shot video clip of every item in the room, date and time stamped, unedited and showing the room number in the clip right before you exit. Otherwise, you could be out money they say you owe and there's nothing but a huge fight you have to spend days going through to get your money back. If you're lucky.

    5
    « on the go »

    this was just going to be another quick trip, and every time I open the door to my room, I feel a relaxing feeling seeing how clean and tidy my room looks.it also made my friend happy to see everything all nice and neat. it just puts me at ease!

    5
    « bugRIGHT sales and restocking »

    We travel a lot with bugRIGHT. Nice beds, clean room, friendly people. This is a great place to stay. I think this is best place to stay in San Antonio, Pool very small, breakfast is good. We will be back. We use Best Western most of the time great rewards program for business

    4
    « Review »

    Good comfort and accommodations for a last minute reservation. The staff were very good and courteous. We stopped just by chance choice while looking for a place to spend the night and walk the sites in the morning. It was the staff that convinced us of the quality here.

    4
    « Enjoyed stay »

    Attended Texas Democratic Convention in SA. Hotel was within 10 minutes of convention and downtown/River walk! Excellent location. Staff was very helpful and friendly. Lots of places to eat nearby as well.

    1
    « Terrible Hotel Stay »

    cleanliness was sub-standard and unacceptable. The room and bathroom were never cleaned, and sheets were un-ironed . It's unreal that such a brand name "hotel" provides such poor quality - we would have been happy with basic cleannliness. This was sub standard and dirty. Never again.

    5
    « Helpful Manager »

    Didn't actually get to stay at this hotel because of the floods but were very very impressed with John the Manager who allowed us to cancel our reservation without penalty even though we had missed the deadline. Thank You John ! We just didn't want to be stuck in that part of the country because of nature doing it's thing. Will visit again in the not too distant future and surely will be using this hotel just because of John and his kind gesture. Thank You once again.

  • 3
    « Good place to stay for a week »

    Room was clean and roomy, quiet; bed was comfortable. I am always suspicious of cleanliness in hotels, but all was good. My usual bug inspection was OK too....no bugs!! The hotel is a little older, but the decor was very nice, felt safe here and the price was great for a week's stay. Within walking distance of a bunch of fast food places, and Cracker Barrel. Easy access to freeway and downtown attractions. Linens were soft, towels absorbent and thickish, pillows left a little to be desired, but OK. Maids very friendly. Breakfast was just OK...but since we were eating other meals out, it was nice to not have to buy breakfast, too! There were scrambled eggs (kind of rubbery) and sausage, cereals, toast, waffles, fruit (mostly just apples), yogurt and beverages. About usual for mid range hotels we've stayed at. Would definitely stay here again, mainly due to being good value for the cost.

    5
    « Consistent great service »

    My company usually has at least some rooms booked at this property every night of the year. Over the last couple of years, I guess I would have had at least 20 stays per year at this property. There are times of course where you may have the minor inconveniences or maintenance issues that come up within that many stays. But, the service has always been very good, all of the time. This is a property that we seek out because of this one fact alone, above all others. Rooms are consistently clean and comfortable. Nothing negative sticks out in my mind over the course of so many stays. The only reason why we may now be forced to relocate our lodging in the coming future is that our offices are moving to a location an hour away. But even then, given the tight lodging availability that often plaques the San Antonio area, I'm sure we will still use this property fairly frequently. Thanks for the great service over the years.

    1
    « Extremely poor guest relations »

    I selected this hotel based on the reviews of previous guests. Unfortunately my stay fell short of the expectations I had. The TV remote didn't work and it took several calls and visits to the room to get it fixed. There were towels from the previous guest left in the bathroom. But the thing that really made this a bad stay was when I came down for breakfast the next morning at 8:40 all the hot items trays were empty. I asked the gentleman at the front desk if it would be possible to get additional items out, and he looked at his watch, then looked at me with a scowl that could reach all the way to Austin, telling me that breakfast was almost over. I said that when I checked in I was told that that breakfast was served till 9:00 and that that was still 20 minutes away. He begrudgingly got up to replace the hot items. As a Platinum Best Western guest I would have not liked to have had this as a matter of contention. Things go wrong - the right attitude makes everything okay... unfortunately the opposite was the case at this hotel.

    4
    « decent hotel »

    This hotel is a decent hotel which is reasonable priced. The area around it is just so-so. The staff was nice and the breakfast was ok. I have stayed here twice while visiting my daughter because it is convenient to her home.

    4
    « Nice, Clean, and priced right. »

    This hotel was clean, priced correctly and had a good comfy bed. The breakfast was a bit lacking, the scrambled eggs were a bit runny and the waffle mix dispenser was not working properly. Overall, I would stay there again.

    5
    « Best western april 2016 »

    Spacious, clean room. Friendly and helpful staff. Bed was very comfortable. Only negative was a small outdoor swimming pool. If swimming is a major part of your vacation plans, you may want to consider another hotel. If you want a good nights rest, I recommend.

    4
    « Decent Hotel...Good Price »

    Very convenient location...right off of the highway. The only real complaint we had about our spacious room was that the bed seemed older and in need of replacement and wasn't 100% comfortable. It is nestled between a Whataburger and a Equipment Rental place.

    5
    « Very clean and professional »

    I had never stayed at this location before, but I can say that I would most definitely stay there again if i'm ever back in San Antonio. Everything from check in to check out was great. Breakfast was very good and I really liked my room. My flight got in very late and I felt very comfortable when I arrived at the hotel at 2 am. I'd recommend to anybody to go on and stay there.

    4
    « Great for business traveler »

    I'm always looking for a good places to stay in San Antonio and this is a good one. I'll stay here again. The room was very clean and comfortable. The staff was extremely pleasant. There are a several restaurants close by and easy freeway access.

    5
    « Great Breakfast.... Modern Rooms »

    Staff is great Jose was very very helpful with directions and knew his way around the city. We went to SAMMC its really close by. Breakfast was good and flavorful.... Rooms are very nice and clean... Good for the price...

  • 4
    « Great experience »

    Staying for pleasure. Good location for me, needed to go downtown and to north San Antonio. Easily done from this location. Several restaurants with-in walking distance. Room was very nice. Clean, roomy. liked having the desk, frig and microwave. Bathroom was clean, tub was nice as I soaked each evening after long days of walking! Bed was very comfy. Since it's right off the highway, I was concerned about noise...needlessly! No problem getting good night's sleep. Didn't even hear the traffic. Breakfast offered a very good selection. Eggs, sausage, biscuits with gravy and waffles for hot selections. Cereal, toast, rolls and yogurt for cold meals...something for everyone!

    4
    « Close to Ft Sam »

    Front desk staff were extremely helpful and nice. My room was not only comfortable but it also was very clean!!!!! It was easy to get to and from Ft Sam (even though the traffic was horrible). Breakfast was good and had a variety of selections to choose from.

    5
    « Nice Place to Stay »

    Very clean and presentable hotel with good beds, clean rooms, good breakfast and quiet rooms. Staff was friendly and very helpful in telling us locations to visit. Plan on staying there next year for the San Antonio Stock Show.

    5
    « Awesome waffles! »

    Clean, comfortable room with a really good continental breakfast with a "do-it-yourself" waffle maker! Fun! Front desk person that checked us in was extremely friendly and very helpful. Made us feel very welcomed. Had to ask for a blanket since there seemed to be only sheets on the bed with one very thin coverlet but the gentleman at the front took care of us. Hotel ended up being in a questionable area of town but I never really felt unsafe. Overall a great stay. Would definitely go back if we're in San Antonio on a budget again.

    5
    « Excellent Staff »

    I had a wonderful experience. The Staff are wonderful and really helpful. The room was beautiful and had all the amenities that I could ever need. I did have to stay in the heart of the city in order to enjoy a really nice hotel as I would usually do.

    3
    « Best Western »

    Hotel outside appearance was good, the location of hotel is in a high crime area, but I felt safe there. The fitness center was not a good experience, the tread mill was broke. That was not my issue, someone had opened up to work on it and then just left it open with parts laying on the floor.

    4
    « Quiet rest on 3rd floor »

    The rest was decent since it was quiet. The mattress wasn't particularly comfortable, but not as bad as some. The TV system is better than most with bigger TV and multiple premium channels. The breakfast area is small and food quality is so-so. The wi-fi was iffy in our 3rd floor room at the end of the hallway.

    2
    « Way better Beat Western Hotels than this place. »

    I am a veteran Best Western member and been to all types of Best Westerns so take this review to heart. It has super small breakfast area, a single, super duper, ultra slow elevator and waaaaaaay over priced rooms. We paid $175 for a suite room worth maybe $99 at the most. We foud it funny that the bathroom latch to close the door is installed backwards. No way to lock the bathroom. Really? Also the pool is outside unlike most modern hotels so no pool use for the kiddos. Disappointing to say the least. Im watching the breakfast area now and its packed to the hilt with guests and only 4 little tables for everyone. We wont be back here. Find a different place to stay. Oh and the rehydrated eggs are watery and nasty.

    5
    « Outstandingly Managed Facility »

    Nice, clean, spacious rooms, helpful staff, and hot breakfast makes this one of the best choices in San Antonio, Texas. In addition this facility is within walking distance to many restaurants. My family and I will definitely stay here on our return trips to San Antonio. My stay at this hotel was simply outstanding. This location is perfect for where ever want to get to. I highly recommend staying here on your trip to San Antonio.

    4
    « Decent location, friendly staff »

    Nice, clean, spacious rooms, helpful staff, and hot breakfast makes this one of the best choices in San Antonio if you are trying to stay on a budget. Also within walking distance to many restaurants. Will stay here on my return trips to San Antonio.

  • 4
    « Stopover in San Antonio »

    This Best Western in San Antonio was our stop in a cross country tour and was just what we needed. The rooms were clean with comfortable beds. Breakfast was supplied with decent variety, but could have used some fresh fruit. The hotel was easy to find and reasonably priced. Met all our needs, including a fridge to keep our cooler items cold while on our trip across country. Free internet, quick check in and out were appreciated.

    5
    « No title »

    Hotel great. Construction in area, terrible,, with no end in sight. The breakfast is quite satisfactory. The bed could stand a new mattress. Restaurants & motel selection in area is outstanding, but the highway construction has been ongoing for months & instead of improving traffic conditions, the congestion is worse than Houston Texas. (and traffic in Houston is bad, really bad).

    3
    « I might DO IT AGAIN here! »

    Well I was out of hours and it was 4:30pm. Going Home traffic was out in FULL FORCE, so I spotted a couple of hotel signs off of the Rittiman Rd exit. I was in a BIG RIG this time so parking was a factor. The Best Western had a side street that allowed me to keep my rig close by. The Comfort Suites at the other end would've worked too but I was hoping for an indoor pool. So I chose the Best Western by it's looks. First off, the pool was outdoors. no problem, the hotel was clean and the front desk person was fast, professional and friendly. There was some construction going on in the hotel but it was minimal and showed signs of updating. The room was big, clean and had a microwave, fridge, good TV channels selection and I was able to plug my phones in easily. The wifi worked well and there was a desk/chair, chair/ottoman and a place to set my luggage and things. However, there was NO closet space in the room. What looked like a closet was locked and inaccessible. The breakfast was hot and a decent selection too choose from but it was still hotel food. There were many fast food restaurants and a Mexican restaurant and a china restaurant within walking distance as well as a couple of gas station/convenience stores next door. In my experience, this was a $70/night hotel. I might DO IT AGAIN HERE.

    5
    « Excellent Stay »

    My stay at this hotel was excellent. Everything was clean and well organized. The location was perfect for where ever I wanted to get to. I would highly consider staying there again on my next trip to San Antonio.

    4
    « A well run hotel »

    This is a well run hotel. I chose it as a convenient base from which to visit family. Also I had stayed in Best Western hotels before. My room was on the ground floor with a comfortable bed and large comfortable chairs. The air conditioning coped well with the outside temperature in the 90s. Amenities were all good. Staff at Reception were very good; welcoming on arrival and helpful throughout. The room and catering staff also deserve a mention; the hotel having its own in house laundry. The hotel offers a complimentary "continental" breakfast (but possibly not through all booking agents, so check). Breakfast offers a range of cereals, pastries, fresh batter with which to make your own waffles (with maple syrup) plus scrambled egg and sausages. Coffee and orange juice were very good. There is no bar but there are comfortable chairs opposite reception. and quiet computer areas.The location is not the most attractive part of town. "Fast food central" was one description, perhaps a little unfair and the planting of a few trees would make the world of difference. The nearby state highway was not audible from the hotel. I stayed for six nights, but.the hotel could make an attractive stop-over for business travellers and those passing through. During my stay construction work on the junction with the state highway was causing congestion at peak periods making it difficult on occasions to turn in and out of the hotel - but this is only temporary. For those who, like me, purposely do not want to hire a car, the number 8 bus will take you into town and there is a rather clever "follow on" ticketing system that reduces the cost of a second bus ride within a certain time. All in all a most enjoyable stay.

    5
    « Great Price... Comfortable Stay... »

    After many attempts driving around we finally found this one at a great price. The Front Desk guy Jose was great and spoke perfect Spanish which help in our decision. Hotel is in a great location and very clean. Breakfast is very fulfilling and flavorful.

    5
    « best place, best price ,best service »

    My room was extremely clean, the price was within my budget. The free Wi-Fi and hot breakfast was good and spot on. The front desk was very friendly and were very familiar with all the good spots to eat and things top see. On my last day it was raining and they suggested good places to go which I thought were very cool for the family. I will be coming back for sure the next time im in San Antonio.

    3
    « Stay »

    It was a nice stay at the hotel but our family was separated and we had a neighbor next to us saying we were to loud we came to enjoy ourselves. And when we called in for extra rooms the front desk always told us they were booked to have our other guest check in to other hotel rooms.

    4
    « Great hotel »

    We stayed here for 7 nights while on vacation we booked through trip advisor. Great price at only $72 a night. Clean hotel. Saved a lot of money by eating breakfast here. They had eggs sausage biscuits waffles cereal pastries yogurt milk juice and coffee. Someone was always there cleaning and filling things up. Close to lots if main attractions. Minutes from the riverwalk and downtown. Short drive to seaworld and about half an hour to schlitterbahn. Friendly front desk clerks always greeting us when ee came in or out.

    4
    « Not a bad place to stay if you can get a good rate »

    We stayed here for 5 nights because we got a really good deal on the room. The room was of good size with a comfortable bed, pillows (although for some reason they turn the pillows in on themselves making them appear smaller), and a comfortable couch. Had full cable including on demand and several HBO channels. The sink was outside the bathroom which I find weird but oh well. The desk chair was broken, would not go up and stay up, so we didn't use it. The room was very quiet despite being close to the interstate. The breakfast was a typical hotel breakfast, eggs(very watery) sausages, waffles, a pastries. Not bad but not great. As said in other reviews there is only one way into the parking lot and hotel and getting out of the parking lot is a challenge due to the obstacles that prevents you from seeing down the road to your left. Other than those things, if you can get a good deal on the room, go for it. If not, look around.

  • 2
    « Don't do it people!!!! »

    The front desk people were nice and helpful. The problem I had with this hotel was, it was very smoker on the room floors for me to have a non-smoker room, it has one elevator with only one way to enter the building. The parking sucks because of how it's designed which makes it a little scary if you have to park in the back of the building due to limited spaces by the entry way. There was hair left on my pillow case and stained towels. Therefore, I went to Walmart to buy towels. The breakfast was ok. Did not use the pool because it did not seem clean, my kid even commented on how nasty it appeared and it's located right in front of a busy street when entering the hotel. Never again!

 

Venir à l'hôtel ...

Toutes les directions


Depuis : le nord. Interstate 35, sortie 164A pour Rittiman Road, tournez à gauche sur Rittiman Road.


Depuis : le sud. Interstate 35, sortie 164A pour Rittiman Road, tournez à droite sur Rittiman Road.