BEST WESTERN Plus Hill Country Suites,  San Antonio

4.0/5  - basé sur 93 notations.
18555 US Highway 281 N, 78258-7600, San Antonio, United States - Voir la carte
+1 210 490 9191 +1 210 490 3465

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Coffre-fort
    Coffre-fort
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 282 avis de voyageur
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Bienvenue au BEST WESTERN PLUS Hill Country Suites, où vous bénéficierez d'un service clients exceptionnel et de chambres confortables et abordables. Cet hôtel se trouve au coeur de l'un des meilleurs quartiers résidentiels et d'affaires de San Antonio, et à quelques minutes à pied de nombreuses attractions, restaurants et commerces locaux. Cet hôtel Best Western de San Antonio propose des chambres agréablement aménagées avec télévision Full HD LED 117 cm, four à micro-ondes, réfrigérateur et accès gratuit à Internet haut débit. Commencez votre journée par un petit déjeuner complet gratuit, un plongeon rafraîchissant dans la piscine extérieure et le bain bouillonnant de l'hôtel, ou par une séance de mise en forme dans l'aire d'entraînement entièrement équipée. Après une longue journée, les clients pourront profiter de la réception avec hors-d'oeuvre, bière et vin organisée tous les soirs du lundi au jeudi par la direction. Les clients venus à San Antonio pour affaires apprécient également le vaste éventail de services d'affaires proposé par l'hôtel, notamment un centre d'affaires complet et un espace de réunion pouvant accueillir jusqu'à 40 personnes. Le BEST WESTERN PLUS Hill Country Suites est le lieu de séjour idéal pour visiter San Antonio. Passez un après-midi reposant à la découverte de tout ce que le Riverwalk a à offrir, visitez les musées de la région comme le Musée d'art McNay et le Musée Guinness World Record, assistez à une manifestation sportive au Blossom Athletic Center ou passez quelques heures de détente en famille au zoo de San Antonio, à Six Flags® Fiesta Texas ou au Sea World®. Sans oublier l'incontournable visite du site historique d'Alamo. Le BEST WESTERN PLUS Hill Country Suites accueille également de nombreux clients rendant visite à la famille et à des amis séjournant à l'hôpital Spine et à l'hôpital méthodiste Stone Oak, non loin de l'hôtel. Vous venez à San Antonio pour affaires ? Près de Pearson, du Centre de congrès Henry B. Le centre de congrès Gonzalez et Valero Corp permettent de faire facilement des affaires. Réservez votre chambre dès aujourd'hui et faites des économies au BEST WESTERN PLUS Hill Country Suites de San Antonio, au Texas !

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 282 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
140
Très bon
 
76
Moyen
 
39
Médiocre
 
9
Horrible
 
18
En couple En couple 70
En famille En famille 124
Escapade entre amis Escapade entre amis 11
Professionnel Professionnel 53
Voyage solo Voyage solo 10
Propreté
Emplacement
Chambres
Service
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Rapport qualité / prix
BEST WESTERN Plus Hill Country Suites,San Antonio
  • 4
    « Good hotel at a fair price »

    The room was clean and the only issue was that the temp control fell apart when I went to turn on the air. I let the office know so that it could be fixed before it gave trouble. The area we stayed was quiet despite some sports teams staying Saturday night. The breakfast buffet was really good as well..better than many out there!

    2
    « Trash in the pool and no room service »

    There was hair on the shower walls when we first checked in and when my fmaily and I returned back at 2:30 our room wasn't serviced so we had no clean towels. The swimming pool was filthy with tons of acorns on the bottom of the pool and there was trash under the lounge chairs, and the back door card slot to the motel wast working, trash along the back sidewalk that goes by the pool on the stones and in the bushes.

    5
    « GREAT »

    This was an amazing place we arrived kind of late around 10pm we were tired the frond desk lady was so helpful she told me of great places to go as it was our first time in San Antonio .loved it will definitely go back

    5
    « perfect customer service »

    Dianne and Erica were so much more than just helpful. Extremely well educated on the specifications of the hotel. Even offered a discount due to the poor service we received at a different best western. The free continental breakfast was amazing. I couldn't have asked for a more well informed and helpful staff. (P.S. give Dianne and Erica a raise) tremendous high quality service. Thanks again for everything. Your newest customer, Jordan Slisz

    5
    « Amazing and Gracious staff »

    We brought 30 students with special needs to San Antonio for the weekend and stayed at this hotel. The staff was incredible in serving and caring for our group. Erica, at the front desk, made gifts for each one of our students when we left! That is service that you can't teach, it's a God given gift. Thank you to everyone at BW Hill Country Suites, you were amazing!

    4
    « Nice place to sleep, despite the roads »

    In the land of Texas, there are many oddities. One of them is the turnaround. Extraordinarily frustrating frontage roads that can make even the most serene soul into a raving maniac. This hotel is on a frontage road. If you miss the entrance, you have to go further, get in the turnaround lane, make a U-turn to the other side of the freeway, and go back around again. There is no back entrance to this hotel from the WalMart area either. The parking lot of the Walmart will also make you crazy, because there are only a few entrances. You can't go behind the hotel to get to it. Again, you have to go to the frontage road and do the round about thing again. Despite this frustration, this hotel is a very nice stay. Quiet and updated and friendly. I have nothing negative to say about it. Park in the back though. There are more spots in the back and it seems safer to park back there. I tried to stay there again a few nights later, and it was booked.

    4
    « Great place for family! »

    My wife and I stayed here with two grandchildren as part of our annual "Grammie and Grandy Camp". We were in San Antonio to visit the Natural Bridge Caverns and Wildlife Ranch. The hotel has a great pool, which was a major criterion for our two grandkids. The rooms were fine, as was the breakfast. There are reasonable local family restaurants, which makes this a good choice for families.

    5
    « Very relaxing stay »

    this hotel was very welcoming and very laid back and made us feel at home. the pool and hot tub area is a major hit- very relaxing and enjoyable. the hotel rooms/suites are AWESOME and very large in size making for an extremely comfortable stay. the rooms seemed very clean, but the hallways carpet looked as if it needed a good carpet cleaning. we did not wake up in time for breakfast either morning. I will def return to this hotel.

    4
    « Last minute stay »

    So, our a/c broke in our home and we wanted to stay close to home for one night. It was pretty close and the most affordable in our emergency situation. It turned out to be a pleasant stay. Friendly staff, clean room, good breakfast. And most importantly for us, the a/c worked great! We would stay again.

    4
    « San Antonio stay »

    We always enjoy our stays at BW they are consistently VERY clean and comfortable places to stay and we had that experience here in San Antonio. We also enjoyed having the VIA bus right across the street to takes us to the River Walk fast and direct, totally awesome.

  • 5
    « Awesome service »

    I recently stayed here and had literally the best service n accommodations ive ever had at a hotel....dianne was fabulous. Answered all my questions and was super friendly .....kevin and i believe her name was erica was also really great because of them 3 ill be returning to this hotel very soon when i visit for thanksgiving thank all of you for making my experience there great.

    5
    « best Best Western I have stayed at!!! »

    The staff at this hotel are all so friendly and professional!! hotel was very clean, and I loved the homemade salsa (not for the faint of heart...it is HOTTT) and REAL eggs at breakfast!! The taquitos and cookies at evening happy hour are highly addictive!!!!!!!

    5
    « Won't stay anyplace else in San Antonio! »

    The breakfast is awesome, the salsa is homemade by the staff and is excellent. All of the staff is helpful and cheerful, especially Dianne. She obviously loves her city and has many great ideas of what to do. In the morning, Kevin and Erica start your day of with a bright and sunny smile.

    4
    « Pleasant stay »

    The hotel is located in a perfect area for what I required. Breakfast was alright, does need some more variety. My bedsheets were a little smelly and a few of my towels had hair still on them. Good thing that I travel with my own towels and I had them replace the sheets.

    2
    « best western san antonio tx »

    manager didn't bother to call me after I was promised he would. Shower curtain was missing, grape stem and yogurt lid was left on floor and I stepped on the stem in the dark. Couldn't get internet to work but we were checking in late and left fairly early so didnt matter. Breakfast was nice and a good selection even though I didn't eat anything, it looked good.

    5
    « Stay there! It's great! »

    Fabulous place to relax! Nearby all kinds of attractions to visit. Clean and relaxing! Plenty of parking. Wonderful full breakfast. Meet and Greet Monday through Thursday wine & beer & snacks. Great pool! Very friendly staff.

    4
    « Good stay! »

    It's clean, people are friendly, easy access and close to Fiesta Texas. The one draw back per the wife was hard beds. Me and the kids were good but she wasn't happy. Pool and hot tub was clean. Great parking. But over all good stay!

    5
    « My stay at bw »

    The staff at best western hill country suites is truly the best. They are super friendly and take time to help meet your every need. The breakfast was good and had several options. The pool and the rooms were clean and enjoyable.

    5
    « Weekend at Best Western Suites »

    Our cruise group always gets together for the weekend once a yr. This yr we decided to stay here again after having our get together here last yr. It is a very nice hotel. The rooms are very nice. Breakfast is super. Hot breakfast including scrambled eggs, sausage or bacon, that is fried just right, nice and crispy, pancakes or waffles, cereal, bagels, etc. The hotel has a nice pool and plenty of parking. Lots of places close to eat. Shopping is also close. Popcorn in the lobby at night. You couldn't go wrong staying here. Erica, at the front desk is great.

    4
    « Doctors Visit and Surgery »

    Hotel well located in San Antonio for a variety of destinations within the city. i was there for a doctors visit and subsequent surgery for the second time in the last 18 months. Convenient to doctors as well as a variety of restaurants and shopping.

  • 4
    « It is ok »

    I was here for a week, the breakfast is ok, the beds are comfortable. They have a pool,what is good in summer. We arrived early, and the person in charge made an effort in order to find a room for us. It is far from the down town, but it is fairly close to the airport. Any way by car the riverwalk is sbout 20 minutes From the hotel

    4
    « Renewing our honeymoon »

    My wife and I checked in to begin our anniversary celebration. The check in was quick and convenient and we met the housekeeping staff on her way out of our room as she had just finished preparing it for our stay. We had a very nice stay and enjoyed the breakfast the following morning.

    3
    « Our Hotel stay »

    the hotel was a nice hotel on the outside the rooms were nice and spacious. The kids loved the pull out couch that they got to sleep on. The cleanliness i was very disappointed with, Housekeeping left a dirty towel hanging over the shower as well as a tossed dirty towel in the closet. When we pulled out the couch we found old food bags and trash under the couch. It was gross...

    5
    « Vacay »

    We had a great time here in San Antonio. The staff was always super friendly and helpful it wasn't right beside fiesta Texas but we'd stay here again they were wonderful! Highly recommend! Just don't head to fiesta Texas during traffic times. Breakfast was great and happy hour was also awesome. We were headed out one night and they were baking fresh cookies the manager left some in our room for us BC we were gonna miss out. Sooooo nice!!

    5
    « Great experience »

    The hotel was great. My husband and I stayed one night for a business trip. It was clean and it has plenty of room. It was not cramped. Loved the breakfast options. Loved the microwave and fridge. The only complaint we had was the fact that the toilet was very close to the ground. It was short. I was clean and functional, just short. We just found it odd.

    5
    « THEY TURNED A STRESSFUL TIME INTO AN UNPLANNED VACATION/ADVENTURE! »

    My lease ended at my old place, and as my luck would have it, the new place is running " a bit behind schedule," with no move in date as of yet. This would be stressful if I was by myself, but I have my young daughter with me as well. My first contact at this hotel was with Diane, the girl at the front desk. She was cheerful, sympathetic to my situation, and knowledgeable about what my options were. She paid extra attention to my daughter, making her feel like a VIP! Diane went out of her way to come up with options for me so that I had different ones to choose from, instead of feeling like I had to take only one option. She even contacted Kevin, the hotel's general manager, who seemed genuinely concerned with my comfort and satisfaction. We are in a suite with 2 queen beds in it that are very comfortable, with fluffy pillows that offer good support. The breakfast is a hot breakfast with a ton of tantalizing choices that are tasty and appealing, even to a young child. in the evenings, they have a reception that is free, with cookies and snacks to compliment the free beer, wine and sodas.But the most noticeable thing about this hotel is the amazing staff!!! They are all so nice and helpful, always with a smile on their face to greet their guests. I really do feel more like I am on vacation instead of in limbo between houses!

    5
    « By far the BEST service!!! »

    Checked into this hotel and I was surprised with the level of customer service this hotel provided. The staff was by far the most helpful and caring staff I have ever encountered. I arrived in San Antonio several hours earlier then expected. So I took a gamble and tried to check in early. My room was not ready when I arrived at 9am however the front desk agent Erica spoke with housekeeping and had a room ready for me within 15 minutes. My room was very specious and clean. Best thing about this hotel is that they offer an evening reception at no additional cost and a Full hot breakfast that won't let you down. The free beer, wine and snacks were a surprise and a great addition. The level of care this staff puts into this hotel is exceptional. I'm not surprised this place is so well maintained after meeting this staff!the staff treat this hotel like it's their home and they welcome you with open arms. I'll be coming back to San Antonio in a few months and I already have my return reservation set. This Best western is the hotel my family and I will stay at whenever in town.

    5
    « Very nice »

    The staff is always friendly and professional, the lobby is nice, there is a complimentary "happy hour", and the rooms are comfortable. Further, the hotel and rooms are very clean and the location is great. Walking distance to 2 fast food restaurants as well.

    5
    « Awesome »

    Planned a weekday trip to get away and from the beginning this place was awesome. We checked in after midnight the first of the week and the lady who was working was great! Gave us lots of places to go and even offered to print directions. The next morning we came down to a mouth watering breakfast. Fresh eggs, beans and tortillas! Great service! The rooms were comfy and quite clean. And the ladies who cleaned the rooms were pleasant. The manager a guy from Hawaii, cant remember his name, gave us good conversation and he told us he recently became manager but seemed like he was manager for years. This will be the hotel we stay at when coming to San Antonio!

    3
    « Okay but dusty »

    This hotel is seemingly nice on the surface (granite counters, modern linens, free brkfst, etc) but when I looked closely, the fan and headboard were very dusty. I was able to write "hello" with my finger on the headboard (see pics). It makes you wonder if the room is really clean or just fixed up to appear like it is. On the plus side, the hotel is very close to major highways, and walking distance to a Walmart and fast food.

  • 1
    « Thumbs down. »

    Terrible place. Not a plus. Room smelt of smoke. Toilet did not flush properly. Would not give you proper bedding for the sleeper couch. Called to ask for extra bedding - they claimed they don't have any and it was not their problem. Sleeper couch was a joke - extremely uncomfortable. Mattress is so thin, u can feel the springs. Will not stay there again. One plus - Breakfast was good.

    5
    « great »

    great place. very friendly staff. loved the waffles at breakfast. Hit tub could be a little warmer. easy access to highway and attractions. very quiet. Walmart right next door was nice. fridge and microwave in room.

    3
    « Good location north of town, average room »

    Hotel located near highways and convenient. Average room with mini fridge and decent mattresses. Bathrooms need updating. Found a spider in our tub. Great breakfast options but get there early for a place to sit.

    5
    « Awesome Room and Comfortable Bed »

    Located right off highway but no noise. Very reasonable price. Very friendly staff and breakfast bar was wonderful with real plates and cups. food was not powdered eggs and bacon was plentiful. Very good breakfast bar.

    5
    « Great Place to stay »

    Even though it is on the access road of 281 the rooms are very quiet. the Staff is very friendly also the complimentary happy hour (beer, wine for free) is quite a delight, no need to leave the hotel for a relaxing drink.

    4
    « A Best "Best Western" in Texas »

    Great hotel, location near the airport. Helpful staff, clean and comfortable room. We'll stay there again next time we're in San Antonio. Great breakfast and the staff was one of the best we have experienced. We have recently retired and are traveling around to see the country. Best Westerns have been our choice for most of our stays and this one was exceptional.

    5
    « Dianne was great »

    We booked a room with 2 queen beds online, but when we checked in last Saturday night, we were told the reservation shown on the hotel booking system as one King bed. Unfortunately, there was no room with 2 queen beds left, which would create much inconvenience for our family. The front desk staff Dianne was very helpful, she called her manager Jeff who authorized to upgrade us to the only room left at that time - Apartment. The room was so spacious and comfortable. It made our weekend in San Antonio an unforgettable one. We were very impressed with Dianne's excellent customer service and Jeff's great help!

    5
    « A trip to San Antonio »

    We enjoyed our stay very much. The hotel had everything we wanted and more! The room was clean and spacious. We used the hot tub and loved it. We really appreciated the 5:00 - 7:00 reception in the lobby with beer, wine, pop and snacks, that was a nice surprise! The breakfast was excellent, as well. We will stay here again if we return to San Antonio. Thank you all for the great service!

    5
    « General Manager was fantastic »

    My wife and I travel all over the country and we stay in a lot of hotels and different brands. Jeff, the General Manager made an everlasting impression on our stay and will make us stay at Best Western brands more often. Jeff was professional, courteous and you can tell he loves his job and that persona definitely transpires to his staff. The hotel was very clean and the staff went the extra mile to make our stay a great experience. They even offered a social reception in the evening with beer, wine and finger foods which was an added bonus. If your looking for a nice hotel with an affordable price, look no further than the Best Western on Hwy 281 and 1604 Loop.

    4
    « Awesome customer service »

    Stayed for a few nights and the front desk staff was amazing and very accommodating. Clean rooms and average breakfast. Location is outskirts of San Antonio. Close and walking distance to many shops and restraunts.

  • 4
    « First trip to San Antonio »

    Comfortable stay at Best Western. All the amenities you would expect. Access to motel is challenging with the freeway and frontage roads. Excellent selection at breakfast. 1st class exercise equipment.

    2
    « Prestine, clean look stops at the lobby »

    I would not stay in this hotel again. Upon arrival, the lobby area looked really nice and updated and like you couldn't wait to see your room. Unfortunately, the crisp, new, pristine look stops right there! We were assigned a room and when we walked in paint chipping on walls and the bathroom had not been cleaned. There was previous guest hair in tub, on tub walls and all over the tile flooring in the bathroom! I was disgusted and should have left that second, but booking on Expedia I was unsure if we would get money back. In addition, the pictures are very deceiving. The rooms are not crisp nor inviting, but dreary and dim......nothing to make you want to stay and relax a bit in them. The hotel looks like it had a half hearted remodel attempt and they got tired along the way or ran out of money to continue the effort passed the lobby.

    5
    « Kevin Saves the Day »

    The customer service in this Hotel is second to none. They all know me by name, and Kevin is the Rock Star who continues to drive me back into this place every time. There is a pool outside, and also continental breakfast. Oh did I also mention that they do treats and beer for Happy Hour? Forget stopping by for a drink, go grab a beer and some egg rolls and rest in your room after your long meeting.

    5
    « Comfortable and Roomy »

    After moving hotels 2x due to spring break noise, we wetr so happy to find a peaceful place to sleep. Best Western staff were very friendly and polite. Breakfast bar was good and even included Texas shaped waffles. Even though it was full of families with kids, it was very quiet and restful.

    4
    « Overall, very good »

    Took a trip to San Antonio and decided to stay at this hotel. They were doing a few renovations but it wasn't anything that was distracting. Hotel staff was very helpful and very timely when asking for request of new towels and an ironing board that wasn't in our suite. We stayed two nights. The rooms were very nice and house keeping maintained the cleanliness throughout our stay. Breakfast wasn't amazing but it did the job. Overall, very good experience and would book with this hotel again.

    4
    « My Review »

    We stayed in the hotel only one night. I had taken my daughter and grandchildren on a trip to the Missions of Texas. We were very tired after a day of sightseeing. All the kids wanted was to swim and relax. They thoroughly enjoyed the pool and especially the hot tub because it was a cool night. There was lots of hot water for us all to clean up after. We all slept like a log even though there was a problem with the hide a bed. Breakfast was wonderful as well..

    5
    « room review »

    Overall room was great, housekeeping could be a more diligent in preparing the room for use. Appliances were difficult to get working. Breakfast was excellent with variety of choices. Lady at check in was helpful explaining and enrolling me in rewards program.

    3
    « One night to six flags »

    Location was great, service was fantastic, breakfast was very nice, and the lobby area was very clean. Our room however seemed very musty, had air freshness around the room to try to cover the smell, and just seemed that it had gotten a very speedy cleaning job before us. Messages written on the mirror were still visible when we took hot showers, blanket for the sleeper was very dirty. It was ok for a cheap one night we booked through Priceline but if all rooms were similar to ours they could use a good clean and refresh.

    5
    « Perfect Location »

    Very happy with location and cleanliness of hotel. There is a Walmart directly behind the hotel which you can walk to as well as a selection of restaurants. For getting around without a car there is a bus stop directly outside, and hotel is very close to the airport. Staff are extremely friendly and helpful and they do a lovely reception with beer, wine, cookies and little appetizers in the evening on the weekdays. We had a Jacuzzi Suite and would definitely recommend upgrading if it is available, however there is lovely pool and Jacuzzi at the rear of the property.

    5
    « Great VAlue »

    I am a frequent visitor to San Antonio and unaware of my travel dates. The staff has always been very helpful in accommodating me. Kevin has been working there for several years and remembers me. This is a well run hotel. It is clean and safe. The breakfast is above average with a nice variety. The staff keeps the area clean.

  • 3
    « Nice Area, Nice Staff - Cleanliness needs improvment »

    The employees that checked us in were very nice. The room was just as described on their website. Except for cleanliness of the room. It could have used some updating, although I don't mind old as long as it's clean. It looked like it had only been vacuumed in areas that were easily reached with the vacuum cleaner and no attempt was made to move anything or vacuum beneath anything. There was some type of goo on both walls each side of the toilet. Good thing I always travel with some type of cleaning supplies. The last issue with the room was when I pulled out the blanket from the "sanitary" case it was in, there was long brown hair all over it. "Gross". I called down to the desk and they exchanged it for me. They had an outdoor pool that we were hoping to be able to swim in, but it was not heated so we decided not to. My daughter did enjoy the hot tub. The complimentary breakfast was decent and the lady in charge was working hard to keep everything stocked. You could make your own waffles and the eggs, sausage, bacon & biscuits were nice & hot. Lots of non hot choices as well. Yogurt, cereal, danish,fresh cinnamon rolls, toast bagels etc. 12 minutes to the Riverwalk, 30 minutes to Sea World. Other than the cleanliness issue in the room, staying here was a good experience.

    4
    « Great place to stay with a family on the outskirts of San Antonio »

    We were very happy with our stay at this hotel. I was very nervous as were unfamiliar with the area. We had many options and were nervous to choose the right one. We loved staying here mostly because the staff is so friendly and we felt like we had the whole hotel to ourselves in the evenings. We let the kids play out in the pool and hot tub. Enjoyed the snack time with free snacks. Breakfast was a little crazy the first morning. I felt like the food wasn't being stocked fast enough and it was a little awkward hanging out and waiting for everyone to get fed so the second morning we decided to skip out on the "free" breakfast and head out to get it somewhere else so we didn't have to deal with that again. The room was nice and roomy and everything worked mostly. The closet door was off the hinge/ track and just left to just lay propped up. There was places that could have been cleaner if someone would have slowed down and checked (even out in the hallways and elevators too). Our beds were super squeaky the first night so we complained in the morning to see what could be done. We were told that they have no other available rooms to fit our needs but would send maintence to check it out. I decided to not let it ruin our family vacation and it was just one more night of having to deal with squeaky beds if they don't fix it. I went to check out the next morning and the manager mentioned they replaced the mattress/box spring with completely new ones since they didn't have any extra rooms. I mentioned that I realized it didn't squeak all night and thanked him! Overall our stay was great. It was a nice safe area. Within driving range of our trips to The Alamo/ River walk, San Antonio Zoo, Natural Bridge Caverns and Natural Bridge Wildlife Safari.

    1
    « Confirmations mean nothing to this property »

    After arriving to my room and realizing that we were assigned to a different room type (King Suite) than what I had originally requested I went to the Front Desk to ask why. Agent, Lindsey seemed uninterested to hear. She had to call her front desk manager Kevin. After speaking to him she said there was nothing she could do because the room type I had originally requested (King Suite with Jacuzzi) and got approved by the property manager Kevin two months prior to my arrival was no longer available. I attempted several times to show her my confirmation letter but she didn't even care to even look at it. If you receive a confirmation letter that the actual MANAGER sent you there is no reason why it shouldn't of been honored. I understand it was not the front desk agents fault but she didn't even apologize for the inconvenience. Being a front desk agent myself, I know that a simple apology goes a long way. Even after the room type I initially requested was unavailable she still charged me the price for that room type and told me I had to wait until the next morning to talk to the manager. The next morning I was only able to talk to the front desk manager Kevin, which I would have preferred to hear back from the actual manager Jeff that I had originally spoken to in the first place to know why his confirmation letter meant nothing. VERY UNPROFESSIONAL WAY TO HANDLE A PROBLEM THAT WAS CLEARLY A MISUNDERSTANDING ON THEIR SIDE, NOT MINE. Since the room type I had requested was not available I was placed in a King Suite, which I was not impressed with. Room needed a lot of work done (pictures provided). Phone did not even work in the room, no dial tone (yes, it was connected). Attempted to call the front desk several times from my personal phone and no answer, went to the front desk and couldn't find a receptionist to report it to either. The day of my departure, housekeeping knocked several times between 10am-11am to see if I was leaving yet? (check-out was until 12 noon).It was just an unfortunate experience and ruined my planned trip for my wedding anniversary.

    1
    « Caught on fire had to leave and still pay »

    Caught on fire had to leave and still pay. Fire alarm went off and i ignored because it was ringing then sounded like it was shut off after a few times. This repeated until another guest was yelling fire at 2 am. Busted in my room. It was just unfortunate. No refund was given at the desk.

    5
    « Awesome Hotel »

    Room were very clean and spacious. One of the nicest best westerns we have stayed with. Breakfast and many selections and was changed daily. What really makes this hotel so wonderful is its staff. Everyone is extremely helpful and polite. Kevin is the BEST! He printed us maps with highlighted directions and recommended so many things to do and places to eat. He even took the time make a list of MUST DO things in San Antonio. This hotel and staff has surpassed my expectations. I Highly recommend visiting this hotel!

    5
    « VERY pleasant stay! »

    A friend suggested this BW or LaQuinta for our needs while in the area. We chose this facility because we like to accumulate our BW points for perks. Sure glad we did, this motel was extremely nice (probably best BW we've staying in during our years of travel). Everything very clean & fresh. Large comfortable, quiet room & breakfast was a real treat with REAL plates & glasses. Nice variety of food & presentation was quite pleasing. Would certainly stay here again.

    5
    « Business Trip »

    The staff at the Best Western Plus in San Antonio are amazing. The rooms are clean, the internet is fast, and the breakfast is a good way to start your day. If you are into working out there is a facility for that, if you are into swimming there is a pool. If you want to relax they have a hot tube. I jokingly say to my wife that this is my home away from home.

    5
    « The Best »

    We stayed at this hotel and it was very easy to get in and out. It was located near to what we wanted to do and the staff bent over backwards to help us. We had a small key/lock problem that they handled most efficiently and quickly. We will stay again

    5
    « Worth every penny! »

    Rooms are spacious, Breakfast is great and best of all the staff is friendly and very detailed. The front desk really make an effort to get to know you. This is my second time staying at this hotel and surprisingly I was remembered and greeted by name. I thought that was very impressive and showed how honest and caring this hotels staff is. I will definitely be coming back again!

    4
    « Great value! »

    While there were some initial problems, everything was handled very well and beyond my expectations! The breakfast was hot and tasty and the service was very good. I really enjoyed the complimentary beer/wine and snacks!!! I would absolutely stay at this hotel again. It was a great value for the money!!!

  • 4
    « Decent Price Poor Internet »

    The staff was great. The rooms were clean, and neat. Price was fair. The internet was very poor. When I could connect to the internet I was kicked out often or was unable to connect to some links. (News, banking) The problem was reported and was told they knew of problems but they didn't know what to do. Was told that Mac users commonly had problems.

    4
    « Spacious rooms, good for a short stay. »

    We stayed at this hotel for a one night on NYE. We didn't stay in the room for long it was mainly for us to sleep but the room was very big and the beds were soft. Our room was very clean and my only draw back would be that the shower/bathroom was a little outdated. There was a great free breakfast with eggs, bacon, biscuits, gravy, waffles and cereal. They even had fresh popped popcorn when we checked in near the lobby. If you do not come into San Antonio via 281 South then the hotel is a little difficult to get to but once you figure it out its not too bad and is actually in a great location near tons of restaurants and activities for everyone.

    3
    « Service lacking »

    We paid a premium price for our jacuzzi room for three nights. First day we left mid morning for shopping and sightseeing. We returned about 4:00 pm and found our room untouched by housekeeping. Desk clerk offered to "call someone" who could come clean the room. Not knowing how long that might take, we opted for just a fresh set of towels.

    2
    « needs work »

    Was assigned two rooms the first night. Keys didn't fit. The garbage was not removed on most days, also sink, toilet, shower not cleaned. The beds were not made on two days. Dirty dishes left in room. Told them phone was broken, never fixed.

    4
    « Great Customer Service Visit »

    Excellent breakfast with fresh eggs scrambled and beans and tortillas to eat with them OR sausage and biscuits and gravy OR waffles AND various brands and flavors of yogurt, not just one flavor, cereals, and the normal coffee and juices. Very nice beds, great TV reception and variety, front desk went beyond the call of duty for 3 situations. Bed very comfortable, TV picture and selection excellent.

    1
    « Run away - do NOT stay here! »

    First, you can not find this place or get to it easily. Second, the girl who checked us in did not know how to use a BW gift card and she took 20 minutes to get us our keys. Next, when we opened the door to our room, we found it full of stacking chairs and other meeting room equipment. So - she "upgraded" us to a suite. It was NOT clean. the carpet in all the public areas is filthy and in our room - the sliding doors to the closet do not work. There is gross stuff inside the fridge. There is something strange on the floor under the sinks in the bathroom. The lamp shade in our bedroom was torn. We were invited to a Manager's receptions at 5:30 pm - but by 5:50 pm - it is still not set up. There is supposed to be beer, wine and "snacks" which turned out to be cookies. This place is poorly run. It is dirty. It is not worth the $100 bucks we are paying! I am so disappointed and upset. We often stay at Best WEsterns and have never been to one so awefull. I tell you - find somewhere else!!

    4
    « Very nice »

    Have stayed here twice now. Location is very busy but has anything you could possibly need. Lots of restaurants and shopping. Walmart right around the corner. Access can be tricky and traffic heavy at times. All the rooms are suites, are nicely decorated and roomy. I will most likely stay here again and advise you check it out when in the area.

    5
    « Very Very Wonderful Hotel »

    I was in town for a family reunion, We had lots of family and friends asking for directions, recommendations on places to eat, shop...etc the front desk agent Lindsey was SO HELPFUL!! If it was not for her our stay would have been way more complicated. She was able to assist with reservation changes and many more questions on rates and taxes..etc Because of her I will definitely be coming back to this hotel.

    4
    « North San Antonio »

    Nice place to stay for Stone Oak area of San Antonio. Room was clean and spacious, comfort of bed was OK, breakfast was a step above the average. Lots of dining choices within 5 minutes, reasonable to get in & out. Would definitely stay again when in the area.

    5
    « Very clean , comfortable,Friendly staff. »

    Excellent location for a Northside stay in San Antonio. Good warm breakfast. Friendly staff. Very clean overall. Surprised at how low their rates are. Very easy access to Downtown, about 11 miles. Very strategic location.

  • 4
    « thanksgiving »

    was nice stay. Am a heavy coffee drinker so had to keep asking house keeping for more. No blankets for bed but luckily bring my own due to past experiences. Nice breakfast spread but I'm not an early morning person so didn't partake

    3
    « Not for us »

    This place was conveniently located, and had a room with 3 beds, but I wish we had stuck with something familiar. The staff was friendly and the coffee was hot! There was no bedding in the room for the couch, so I went down to get some. I was given a couple mismatched sheets and told that was the last of their bedding and they had no more! what?? The 2 queens were thin, noisy mattresses with zero support. Most of us had a terrible night's sleep. The kitchen was a great feature, but we didn't need it this time since we just came to sleep. The bathroom was large and had 2 sinks- great for large families. The free breakfast was ok, but since we are GF, there were minimal choices. Breakfast tacos was on the menu, but only four tortillas. Overall, it was what we paid for, but we won't be back.

    5
    « Business trip was not expected to have to stay over night. »

    it was a very quick business trip. Everyone made it very pleasant. I had extra people with me they were treated very well. We especially liked the waffle iron at breakfast in the shape of Texas!!!! Did not get to use the Fitness center but it looked user friendly.

    4
    « Weekend Getaway »

    We enjoyed a weekend getaway in San Antonio. The hotel was good and the lady that helped us at check-in was very friendly. We originally had a problem with our room lock, but she fixed it right away by getting us into a different room.

    5
    « Recent Stay at this Best Western »

    This was a very short business trip to the area. I arrived a little late however the staff was very kind to assist me with a couple items I needed. The hotel is very comfortable, clean and welcoming. Housekeeping team was very kind. I would return for certain and this location is great if you need to be fairly close to the airport and restaurants.

    2
    « Dirty accommodation »

    We went in and the dirty bathroom with hair in the shower and floor. The sheets had not been changed from the previous guests. In two days they did not clean the room. Lack supervision. When I put my complaint the manager was interested in solving the problem. too bad the Internet. Not recommended.

    5
    « I plan to stay here in the future »

    My wife and I came to San Antonio for a doctor appointment and chose this hotel because it was near his office. We found a very caring and competent staff. The hotel common areas and rooms were very clean and comfortable. The full breakfast was much appreciated. We plan to stay here on future trips to San Antonio, TX even if it means having to drive across town (and I hate San Antontio, or any big city, traffic.

    5
    « Great place »

    This place is the best place to stay friendly staff very helpful.We are definetly staying there again.They even looked up some places for us and gave us great easy directions.Plenty of restaurants,grocery stores easy access to freeway

    5
    « Outstanding »

    Overall the hotel was very well kept. the staff from the front desk to the breakfast personnel were very attentive. The location was near restaurants, and other place should we have need anything. Keep up the outstanding work made us feel at home.

    5
    « Nice hotel for the price, great location! »

    We stayed in this hotel in July and had housekeeping issues. I mentioned these to the manager. He wrote me back later and assured me those problems have been resolved. We decided to give them one more chance and stayed in October. The service was great and we had no problems with housekeeping. Great location and the staff is very nice. I would recommend this hotel.

  • 3
    « Nice property with a bad theft problem »

    The property is nice. The breakfast use to be good but is now just ok. They have a problem with this place with vehicle break ins. The police informed me it is a big problem here. You think they would maybe want to put security on site!!!!! I guess they don't care!?

    3
    « It was nice until.... »

    We checked in and the hotel looks and smells nice. The pictures you see are what you get. We get to our room and it clearly says 'non-smoking'. We walk into what smells like smoke. We are tired and didnt want to complain. Woke up at 6am to what now smells like a bar in our room? Other stayers on our floor were complaining of the same thing. :( other than the smoke smell it was a nice stay.

    4
    « Requested by Best Western »

    Accomedations and service were great but the wifi srevice in the room did not fumction properly. I had to go to the lobby to obtain proper reception. Location for the purpose of this trip was excellent. The staff were friendly and courteous.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'Interstate 35 South. Prenez l'Interstate 10 West. Prenez la Highway 1604 North/East et prenez la sortie 281 North. Restez sur la voie d'accès et prenez la bretelle de sortie Sonterra (bretelle immédiatement à droite). Tournez à droite deux fois au pont, et le BEST WESTERN PLUS Hill Country Suites se trouve sur la droite. Depuis : l'Interstate 35 North. Prenez l'Interstate 10 East. Prenez la Highway 1604 West, puis la sortie 281 North, restez sur la voie d'accès et prenez la bretelle de sortie Sonterra (bretelle immédiatement à droite). Tournez à droite deux fois au pont, et le BEST WESTERN PLUS Hill Country Suites se trouve sur la droite.


Depuis : le centre-ville. Aéroport inter...

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