BEST WESTERN Plus The Charles Hotel,  Saint Charles

4.5/5  - basé sur 74 notations.
1425 S 5th Street, 63301-2435, Saint Charles, United States - Voir la carte
+1 636 946 6936 +1 636 946 9640

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  •  Restaurant
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 473 avis de voyageur
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Bienvenue au BEST WESTERN PLUS The Charles Hotel !L'emplacement de notre hôtel de St. Charles fait toute la différence : nous sommes situés près du casino, du parc d'activités, du magasin Bass Pro Shop® et à la sortie de l'Interstate 70. Notre hôtel de St. Charles, dans le Missouri, est proche de tout, et notamment de l'Hollywood Casino Amphitheater et de la Family Arena. Vous séjournerez à proximité de Main Street, ce qui vous permettra de profiter au maximum de votre voyage. Si vous cherchez un hôtel non loin du casino Ameristar ou du parc d'activités Earth City, notre établissement bénéficie de l'emplacement idéal. Notre hôtel de St. Charles, dans le Missouri, a été conçu avec votre confort à l'esprit. Les clients en quête d'un hôtel près de la ville historique de St. Charles, dans le Missouri, et de Main Street, seront à une courte distance à pied des meilleures attractions de la ville. Vous souhaitez visiter St. Louis, dans le Missouri ? Nous sommes à 29 kilomètres à l'ouest de la ville. Les nombreuses entreprises de la région attirent également beaucoup de voyageurs d'affaires dans notre propriété. Des loisirs aux réunions importantes, nous satisferons les besoins de tous nos clients. Des événements ont lieu tout au long de l'année au centre des congrès de St. Charles, et le circuit Katy Trail avec ses pistes cyclables attirent les amateurs de plein air et de vélo dans la région. Si vous êtes ici pour des affaires avec Monsanto ou une conférence à l'université de Lindenwood, il est essentiel de bien choisir son hébergement. Véritable résidence secondaire pour les employés d'UPS®, notre propriété calme et spacieuse de St. Charles est également parfaite pour les clients qui viennent assister à la remise de diplôme d'un de leur proche. La ville de St. Charles possède le plus ancien quartier en front de mer du Missouri et vous pourrez y trouver plus de 125 magasins et restaurants. Avec 362 kilomètres de voie ferrée transformés en pistes cyclables et chemins de randonnée, le parc Katy Trail offre aussi de nombreuses occasions de découvrir les merveilles naturelles de la région. Réservez votre prochain séjour au BEST WESTERN PLUS The Charles Hotel et bénéficiez du service le plus amical de la ville !Passez un excellent séjour !

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Chambre 1

Avis de nos clients

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Basé sur l'avis de 473 voyageurs
Certificate of Excellence
GreenLeader Bronze

Très bon
En couple En couple 120
En famille En famille 171
Escapade entre amis Escapade entre amis 31
Professionnel Professionnel 101
Voyage solo Voyage solo 23
Rapport qualité / prix
BEST WESTERN Plus The Charles Hotel,Saint Charles
  • 3
    « Nice hotel for pleasure, terrible wifi for business »

    I stayed at the BW+ in St. Charles for a business trip in September. The hotel was fine if I were a pleasure traveler, with a good breakfast, clean and spacious room, and great staff. The advertised free internet was spotty at best and unusable most of the time, which made the business end of the trip difficult. I would not stay again for business, but wold on a vacation.

    « Business Trip »

    Hotel was comfortable, clean, great breakfast and pleasant staff. Checking in and out of hotel was fast and easy and would definitely recommend this hotel for business or pleasure. Will make sure to check out a Best Western Plus again.

    « Nice clean hotel »

    We stayed here for a business meeting. It was incredibly affordable for what we got. The parking is free and easy. Located right off I-70 very easy to get to and close to several attractions. There are several restaurants nearby. Overall good clean affordable hotel. We would stay again.

    « The pool was crystal clear, the beds were like big puffy pillows, and breakfast was awesome! »

    What more could you ask for? Well the staff was helpful, the computer room was clean and had more than one computer for use, and they leave the kitchen available to you all night if you need a piece of fruit, a spoon or some juice etc. in the middle of the night.

    « rudely awakened »

    we were rudely awakened early Friday morning, probably by hotel staff because they had to have a room key to unlock the door. fortunately we had the safety latch engaged and this prevented them from gaining entry. A very scary experience to be sure. the drapes were blocking air flow from the ac unit. and the pillows were too small.

    « Close to so much! »

    I was pleasantly surprised when I checked into the hotel. After always staying at a LaQuinta or Drury I have high standards. The only complaints I had about my room was the water pressure was poor (I was on the 3rd floor) and finding the entrance (it wasn't clearly marked). I traveled 10 hours for my daughter's wedding right after working 8 hrs on an overnight shift and when I arrived my room was ready for me. It was fabulous to get into a clean room and lay down on a comfortable bed for some relaxation before the wedding. It was even better when after the wedding, I was able to go back to my room and not hear any noise from the hallway or the interstate which was a stone throw away. Bass Pro Sportsman Warehouse was less then a block away. Denny's was behind the hotel as well as a Walgreens, mc donalds and several other great places. The AmeriStar Casino was just down the road as well as the Budweiser Convention Hall. A great hotel for the money!!!

    « Honor coupons »

    read previous write up: When I checked in the trainee female checked me in professionally even as i complained about the coupon. The senior desk attendant said to take the matter up the manage in the morning. I spoke with the manager and voice my opinion and was dismissed out right for standing up for the coupon and the lack of warning from the reservation desk at the corporate reservation desk. RRRoan

    « Ok but not very clean »

    The room was average but it had a funny smell. My desk chair had something all over the seat. I had to put a towel down in order to sit. The bed was clean and comfy. The staff was very nice. The breakfast was good and the staff that was present during breakfast were very nice.

    « Comfortable »

    My daughter and I stayed here during a local soccer tournament. Clean hotel with wonderful staff. We arrived right at the checkout time for the day, and they were able to get us a room in a short amount of time. Rooms were quiet. Comfortable bed. Good location.

    « Great place to stay for the Arts Festival! »

    This is a comfortable, modern hotel with nice decor, comfy eds and a great staff all at a reasonable price. Breakfast buffet had good variety and was well stocked. Rooms are quiet and staff is OUTSTANDING!

  • 5
    « Wonderful visit »

    Great weekend. Very clean and friendly place. Staff was great from start to finish. Breakfast was a real shocker the second day because they had bacon which most places only serve cheap pork patties all the time every morning. Bass pro and lots of other shopping or attractions all around. Stay here skip the others in St. Charles if you can.

    « Review »

    The hotel needs work on their toilets and bathroom fans. The toilets are low so someone who has had recent knee or hip surgery have a hard time sitting. The fans are noisy and need repair. The staff are wonderful and very helpful.

    « Excellent! »

    Very impressed with this hotel. Very clean, rooms are super nice. All employees were very friendly. I couldn't have asked for anything more. Even though I didn't use it, there is room service which is a huge bonus. And the breakfast is great. 5 stars!

    « very nice for the price »

    Comfortable beds, clean, good full breakfast. Would recommend to friends as good quality for the price. Stayed 2 nights and would use again when in the area. Hotel is older on the outside but refurbished on the inside.

    « Needs updating »

    We had a two room suite, but the sofa sleeper and chairs were VERY worn and dirty looking. I would not sit on them! Carpet also needs to be replaced in the rooms and hallway. The elevators were a little scary because of the jerkiness on the stops. The staff was friendly and the rooms were clean but linens appeared to be old and discolored. The AC and WiFi worked well, but the toilets were wobbly and did not flush well. Breakfast was average.

    « Very happy »

    The Hotel was in a great location, close to everything. Clean rooms, very modern bathroom. Breakfast was good, and checkout was a breeze. Will stay here again if we attend another concert in the area.

    « great place close to the airport »

    great place close to the airport, friendly staff clean rooms great value. Several restaurants within walking distance.the rooms were very nice and clean and there are two elevators and seven floors.The front desk people were very friendly and checking in and out was quite pleasant.

    « nice people »

    The staff was very nice to everyone that walked in. Friendly maids and custodians. It's an excellent place to stay! We had a tire issue after we checked out and Elcid at the front desk helped us find a place to get it fixed. Wal-Mart, did the job and the price was very reasonable!

    « very nice and great value »

    room has been completely remodeled. rooms are very nice and upgraded. still a work in progress (as is the whole area) but overall an enjoyable stay. parking is a difficult as the lot is very small due to the location. but convenient to local restaurants, Walgreen's, etc.

    « Had a great visit! »

    During a softball tournament through the Midwest my family and I were able to stay at this hotel. It was excellent! The place was like a boutique hotel and it was super close to the Casino. Really cool hotel - great customer service too! We'll be back if we're ever in St Charles!

  • 2
    « not a "plus" hotel »

    1st room i was assigned reeked of cigarette smoke. internet too slow to be usable, elevator cannot keep up with demand. breakfast area too small to accommodate a full hotel. staff were sympathetic, but did little to make things right.

    « Nice Place »

    Clean, fresh appearance. No unpleasant odors. Friendly staff. Air conditioner was quiet. Breakfast was good.Easy access to I-70. Close to restaurants and stores. TV and remote were in good working order. Allowed our little Dachshund dog.

    « Very nice and afforable too »

    Moved here from another hotel and was so pleased. It was very nice, beautifully decorated, comfortable beds, great wifi, and very clean. The price is very reasonable as well. No smoking rooms but they have a couple nice sitting areas outdoors for smokers as well as a patio area with tables, chairs, and ashtrays so I did not feel like a social outcast because I smoke. They offer an indoor pool, fitness room, business center, and media room. It is located next to several strip malls with all kinds of shopping and restaurants within walking distance and very close to the park. Rooms have refigerators and microwaves which is important to me since I usually stay for several days in one location while I am working and it saves me money on eating out every meal. I will definitly stay here again.

    « Very nice »

    Stayed three nights while visiting family in the area. Hotel was very nicely appointed. Staff always friendly and helpful. Plenty of restaurants conveniently located. Don't miss visiting Old St Charles. On site breakfast was good and lots of room. Beds very comfortable. Getting into hotel a little is a little odd. Could use another sign from street. When we are back in the area will stay again.

    « Three day stay (our only 'long term' stay on a two week trip.) »

    There was nothing really "wrong" with this hotel. However, it was not our favorite place to stay. ( Of 14 days we spent 10 in Best Westerns and this was our longest and least favorite stay.) Most of the staff was very friendly, our room was clean, large enough for us, A/C worked fine. This is 'personal' but I hate those coffee machines! The breakfast staff; poor rating for them. True, the hotel was full, but their location suggests they should be used to that. We do not expect to hear the staff complaining about their jobs nor how 'tired I am today." Guests are PAYING for 'amenities' not to hear employees complain and definitely not to see messy tables and food service areas covered with trash and 'waste." The pool was 'closed' for some afternoons due to 'private swim school lessons'...sign taped to the pool door on the days of the school (not ahead of time.) We used the pool anyway. (Another 'amenity 'we were paying for!) The school was gracious about this. We used the laundry; no complaints! Worked great and clean clothes. Can't beat that! Really, not a 'bad' nor 'terrible' place-just not our favorite. Ann H

    « Love this place »

    We have stayed here multiple times in the last year when we visited family. We love that it is close to the interstate with short drive to downtown St. Charles that has great restaurants and shopping. It is very clean and inviting. The rooms are very comfortable and the free wifi is always a great perk. The bathroom is large and they provide towel racks and hair dryer. The staff is very pleasant and prompt when you request things. The breakfast room is large and stocked. Always come back to this place to stay!

    « Room Available »

    I arrived at the Best Western Plus The Charles Hotel after experiencing a very long delay in a flight to MO. After looking for a place to stay near the St. Louis Airport to no avail, I began to drive Weest towards my final destination. I stopped at this hotel and was delighted that they had a room available. The gentleman that helped me with check in was very helpful and sympathetic to the travel trouble that I had been having. It is close to St. Louis - I think worth the drive to stay there and drive to St. Louis if you are in town for a vacation.

    « Average stay »

    My niece participated in a dance competition this past weekend so we booked our room at the Best Western because it was fairly close to the convention center. With a national competition in town and a booked hotel Best western should have been better prepared. There were no luggage racks available when arriving or departing, some staff were friendly, some were too good to speak, however the room was spacious, cool and clean for the most part. Saturday after a long day at the competition my niece and daughter were excited to hit the pool before going ot bed however we regret making the venture to the pool area. When exiting the elevator, with the pool door being closed you could still hear the kids. As we entered kids were running around the pool, jumping in, screaming at each other, etc. 21 kids were in the pool and 1 adult was sitting outside the pool. All of these kids were under the age of 17 and there is a signed clearly posted that 17 and under must be accompanied by an adult. My niece and daughter were both hit in the head by their football, they deliberately threw the ball at them because we weren't able to even get passed the stairs due to their crazy behavior. When addressing this safety concern with front desk staff, we were apologized to for the inconvenience, after the second time of making it clear that it was a safety hazard and not one hotel staff made it into the pool area yet, we were informed she hasn't had a moment to step away because she was so busy which tells me she was the only one on staff. Although the parents are responsible for their disrespectful untrained children, Best Western should have been more concerned about the safety of their guests.

    « Best Western Plus, St. Charles »

    Nice over all, except the Toilet in the room was Too Low for Comfort. Otherwise, the Hotel was Very Nice, Convenient, and well equipped. Have stayed at Several Best Western Hotels this year, and are extremely satisfied with all of them. If we plan to travel again, we will choose Best Western Hotels.

    « Wonderful and Caring Place to Stay »

    My husband got sick on the way home and was placed in the hospital at St Joseph. I was looking for a place to stay and for my grandsons to stay. The nurse at the hospital call and talked to the manager and got me a good rate so I took the room for the night. I ended up staying 4 nights. I have to say the people who work here did everything they could to help me. They even made sure there was a handicap room for my husband when he got out of the hospital. I have to say the staff gets a five star from me. The hotel also gets a five star. If you are ever in the area this is a great place to stay.

  • 5
    « Great Hotel »

    Used this Hotel for our base during a wedding this last weekend. We had a great experience. Found the staff to be very helpful and friendly. We had a few unusual requests and they were very accommodating.

    « Humid and Warm Room »

    Room is humid and sticky feeling and has an odor. Towels are ragged w stains & only 1 per room. Had to ask for more. Website made it look very nice & it was $50 less per night than Embassy. Wish I would have spent the extra money. On a better note the staff are very helpful & nice.


    Awesome staff, clean room, excellent service! I would recommend this hotel to anyone who would want to stay in the St. Charles area. Great location all amenities and speedy staff. The price was very competitive and the overall room was clean.

    « GREAT staff and bed, landscaping needs improvement »

    I thought that the location and hotel were AWESOME (the MOST amazing bed I've slept in!) and the front desk clerks were SUPER friendly! The "comfortable" driving distance to the cobblestone streets of Old Towne St. Charles was absolutely ideal. We didn't go to Ameristar but it was, literally, RIGHT across the street :)

    « Not again »

    Stayed here for a long weekend. First the not good. It was 100 degrees out and the room didn't get cool enough. Also the air conditioner didn't take the humidity out of the room so it always felt damp. After being out in the heat I wanted to cool down, but no such luck. Told the front desk and they just talked about the heat. The good. Great breakfast. And the room they served breakfast in was very spacious. I stayed at other places were it looked like they converter a closet to serve breakfast in. Staff was friendly. Common areas were clean. Overall would not come back because of the room experience.

    « Strong dog smell »

    The beds were nice and comfortable but the over powering smell of dog was just too much. Also the carpet was still damp and room was also very musty. The location was a little tricky to navigate but close to the interstate.

    « Nice hotel in general. Fantastic hotel for the price »

    I am on a road trip with some friends paying their way. I've stayed in several hotels in the past few days. Most are pretty expensive. However, this one as average as it is may be the biggest bang for your buck. It's nicer than the Omni Shoreham in Washington DC and 1/3 the price. Comfortable bed, great staff, nice room overall. Highly recommended

    « Great location, not very clean »

    I thought I had already reviewed this one but I cannot find it in my list of hotels reviewed, so here's my input: Don't stay here if you value cleanliness. Since The Charles is a Best Western property I expected a certain standard of cleanliness for the price. Cleanliness was not there. The bed linens appeared not to have been changed (hairs on the bed sheets), nor did the carpets appear to have been vacuumed or even shampooed in some time (lint and dark stains). The pillows on one of the beds were terribly musty; thankfully the pillows on the other bed were fresher. The halls and stairways needed some picking up as well. Though the staff was apologetic that the room did not meet our expectations, first impressions mean a lot and the first impression of this hotel were not good.

    « best one of this trip »

    My sister and I traveled in Missouri, Kansas, and Iowa for a recent trip to begin tracing the Lewis & Clark trail. We stayed at four motels, picking a nearby one each night. They all cost about the same. This Best Western Plus in St. Charles MO was by far the best one. Nice room, very clean, very good breakfast, easy internet access, near where we wanted to be. Staff was helpful and nice. Cucumber water in the lobby was a fun plus!

    « Weekend Stay »

    This was just your average hotel for a weekend trip. Room was ready at checkin, the elevators were super slow that we took the stairs the majority of the time. Our room was clean, however cosmetically it could have used some professional painting and touch ups. The room was super humid, that the carpet felt wet while we were there. I felt that even at group pricing, it was a little expensive for what we got. Breakfast had a wide variety, and was pretty good. The breakfast attendant was super friendly, and wonderful at making sure that we got plenty to eat.

  • 4
    « very nice hotel - good value for the money »

    very nice hotel with a clean and family friendly environment. breakfast was very good with lots of choices and the pool was awesome - it was 12' deep! kids loved the pool and it was close to St. Louis to visit all that the town has to offer. i would recommend this hotel to everyone.

    « Great Time »

    A great time was enjoyed by all. The family had a great time and we can't wait to come back. We had a large crowd present so I know it would be hard to keep up with extra towels in the pool area and trash, but overall a great time.

    « Best Western »

    The staff were very professional. The interior was very clean and the exterior was also. I enjoyed the pool and grounds. The breakfast was especially delicious and comfortably served. I asked different members of staff many questions with great friendly answers. I also asked the staff for many different items sometimes they had them and sometimes they didn't but every time I asked for the items I received the items. I also politely asked for a late check out and the request was politely granted.

    « Great Hotel at a Great Value »

    We stayed here for a family reunion. We have stayed here in the past when it was under a different name and the hotel was not too nice of a place to stay but since Best Western took over they renovated it and it is a great hotel. Great service, our huge family had a great time by the pool/patio, the rooms and common area were exceptionally clean, great breakfast!!!

    « Amazing location »

    We had a wonderful stay at this hotel. Defiantly have competitive rates. We did not use the pool area but it looked very inviting. I would highly recommend this location. So close to downtown and other shopping areas. Plus a wonderful casino just down the road.We couldn't have picked a better hotel.

    « Good Amenities, Could Be Cleaner »

    The Best Western Charles Hotel is conveniently located just off Interstate 70 in the heart of St. Charles, within walking distance of the historic old town area and Katy Trail. There are many eating and shopping options, also within walking distance, from fast food chains to unique, sit-down eateries. We travel with our dog so we appreciate that Best Western motels accept guests with pets. While we are accustomed to being assigned rooms that have some wear and tear (what we call "dog rooms"), the room we had at this Best Western was one of the most worn that we have experienced. In addition, the pillows on one of the beds were musty and the sheets had enough random lint and hair on them to make us wonder if they had been changed. (No, it was not our dog's hair; she is NOT allowed on furniture!) For over $100 per night we had hoped that this Best Western would live up to what we had come to expect in Best Westerns. Otherwise, the staff was pleasant and the decor was nice. The lobby and breakfast area were roomy and clean. The free breakfast was tasty and included eggs and sausage as well as the usual cold items.

    « Won't stay again »

    Rented 2 rooms. Arrived at 10pm. Diaper in trash can of 1 room as well as an ear plug on the floor. Neither room had shampoo or conditioner in them. Dirty sheets in pull out bed. Unsure of sheets on beds. Asked for them to be changed and maint. arrived and handed me a set of sheets. Bathroom door did not close in room 2. 1 elevator requires maint.

    « Worth it and pleased »

    I travel often and this hotel was a pleasant surprise. The room was nice and affordable. The staff were friendly and helpful. I had actually used a travel coupon and was surprised they honored it for a Holiday weekend. No regrets

    « Excellent as always »

    This is my third time staying here, passing through for work. The high standards Best Western has for service and room quality are what keep this hotel chain at the top of my choices, and this location is exemplary. The breakfast has ample seating, and good offerings. The gravy was a good, creamy, peppery gravy, which went very well over top the bacon, eggs, and cheese on the tortilla.

    « Excellent Stay »

    Great hotel with excellent customer service. The room was very clean and comfortable and there was plenty of restaurants within walking distance. My sons enjoyed the clean pool and fitness room and breakfast was better than most hotels we've been to before. I will definitely come back again. Good job Ed Sosa.

  • 5
    « Best Western Plus »

    This was a portion of a trip heading to Colorado; we have stayed in many Best Western hotels. I would advise people to stay in at least a Best Western Plus. I find the Plus to have better food, cleaner and amneties are better. Book ahead; we tried to book on the road so we knew how many hours more we wanted to drive. This did not work out to very well. We have a little Yorky and finding a Plus can be difficult sometimes. I will always get online from now on to get the at least the Plus hotels.

    « Vacation »

    Excellent Best Western plus. Excellent staff. Very clean and large rooms. Breakfast usual but plentiful and fresh. Enough parking for guests. Indoor pool area very clean. Coffee and water available in lobby 24/7.

    « St Charles stay »

    wonderful experience. kids enjpyed the pool. beakfast was the norm but it was always kept fresh and the area clean. always a smile on employees faces. would stay again. parking was good. close to all types of activities.

    « friendly staff nice area good price »

    the price was very good, the breakfast burritos hit the spot, close to shopping & restaurants. The staff was very helpful, nice lounge area, the only bad thing was there was not a hot tub.. The bathroom was nice I like seeing something different it was a corner style sink with tons of counter top space.

    « A very rested stay:) »

    . WE had just traveled to Mississippi to our granddaughters graduation and was returning back to Indiana I would gladly recommend this Best Western Plus to anyone, really enjoyed it's comfort; and the staff were excellent which made our stay very nice.

    « Comfortable for a short stay »

    Stayed for 1 night because I was in a 5K. Small room but clean and comfortable. The only reason I gave it 4 stars is because there was a hint of smoke in the room even though it was a non smoking room. Asked for a quiet room away from the elevator and that's what I got. Breakfast buffet was typical small hotel fare but adequate if you're just looking for a quick meal.

    « Traveling to Ohio »

    Stayed here before and was happy to find there was room for us. Very good hotel for traveling through. Super breakfast before departing to out next stop. Room was in very good working order. We will stay here again.

    « Thunderstorm Alley »

    Mediocre experience. Not a great destination in itself. More of a necessary stop over. Close to St Louis Intl/Lambert Airport. Close to Bass Pro Shops. Many restaurants nearby. Fuel stations and car wash.

    « Nice location, efficient for business travelers »

    A good choice for business travels and others as well. Indoor pool. Bed is comfortable. Rates are very reasonable and amenities like restaurants, banks, drug store, etc. are close nearby. WiFi is reasonably fast and there's a nice business center. Desk with adequate plugs and plugs near bed for iPhone/alarm. Bathroom includes shower/tub and is decent size. Breakfast is included and was adequate for a quick bite.


    Our softball team stayed here for a tournament. The rooms are nice and clean and it's quiet at night. We didn't have a chance to enjoy the free breakfast because our games started before the breakfast began (breakfast doesn't start until 7 a.m. on Sat. and Sun). The kids enjoyed the heated pool and the staff was very friendly. Bass Pro Shop and Denny's are right next to the hotel. The hotel is easy to get to and conveniently located.

  • 4
    « Nice Place »

    I was pleasantly surprised at how nice the hotel was kept. It rather apparent it is old, but they have done a nice job to make major improvements. As I had seen on other reviews, the pillows were HORRIBLE! Ask for new, but I doubt anything will be changed. Most of the staff were very friendly, however the night clerk was rather curt and rude to any questions I had early in the morning. Must have woken him from his nap by the look of his clothes.

    « soccer weekend »

    convenient t location. good value. good breakfast. overall clean for age of building. helpful staff. good pool for kids. confusing as to what is MAIN entrance, turns out, either one! room keys will not work if kept in pocket with any credit card.

    « Clean, comfortable, & coupon rate »

    We planned to overnight in St Louis area & saw the $69 hotel coupon. The TA reviews were mostly favorable & our actual stay greatly exceeded our expectations. Amanda was most welcoming. She provided directions & not only great dining suggestions but discount coupons as well. We had a clean, comfortable room, delicious full hot breakfast. Another stellar employee, Susan, befriended & assisted everyone as she cheerfully completed many tasks for guests. Although the hotel was a bit challenging for our navigation system, it's in a perfect location for shopping, dining, or just walking around in Bass Pro. Highly recommended.

    « Great place to stay! »

    After checking out of the 1st hotel we stopped at because it was so gross, this hotel was a breath of fresh air. The staff were very helpful and friendly. The pool was great, my kids were in it for a large portion of the time we spent there! The room was very clean and the bed was comfortable. The complimentary breakfast was awesome, they put out a huge spread! I recommend this hotel for any type of person to stay at. It doesn't have a hot tub which was the only down fall for the adults, but it was still great!


    The bed was super comfortable and the A/C worked wonderfully. I went for a business trip and was so exhausted after work each night... The bed was my salvation! I do recommend this hotel to anyone staying in the St. Charles area!

    « Decent Hotel »

    Got this hotel for a college visit on hotwire. It was rated as a 3 star, but I think 2 1/2 stars is more realistic. All of the staff we talked with were helpful and courteous, the room was large and clean. The common areas of the hotel are a bit worn, the breakfast was average hotel fare. The parking lot was ample and close to entrance, and the hotel is close to the interstate. The shower pressure was horrible. For what I paid for the room, I got my moneys worth. There is a lot of shopping and restaurants nearby, and it is close to Lindwnwood University.

    « Price is Right »

    The Hotel was Awesome for the Price that I paid.. Everyone in the Hotel went out of their way to make our stay very comfortable. There was a couple of things in the rooms I didn't care for but like I said the price was right.. There was a lot of choices for breakfast even for the healthy eater.. My overall stay was Lovely

    « GREAT STAY »

    I have stayed here many times and it is always clean with a courteous staff. I like that there are several restaurant choices that are walking distance from the location. The heated pool and the included breakfast really is a nice addition.

    « Great Job »

    The staff at the front desk was so nice and friendly. The rooms were nice and the breakfast was really good. I would recommend people to come and experience this wonderful hotel... Thank you to the staff there.

    « Disappointed »

    We picked this hotel because it looked like and reviews suggested they had a nice big pool, as our 9 yr old grandson was with us. It was smaller than expected, cold, and no separate hot tub, so scratch our primary reason for selecting this BW. Everything else was a very mixed bag. Our king suite was very spacious, but housekeeping said we have to make-up our own hide-a-bed, which we did with the stained, worn blankets they provided. They had a good continental breakfast and very personable people at the front desk, but the front desk people had no uniforms and were sporting lots of tatoos, not very professional looking. The hotel hallways and common areas are well worn and need a refresh.

  • 4
    « Worked for a night. Great Area for Food and Shopping within walking distance. »

    The hotel was OK, clean. Staff was very nice. Area was great. Next door to Texas Roadhouse, Chinise Buffet, Waffle House?, Sports Bar. Gordman's, Bass Pro Shops in shopping center. Breakfast was very good. The Breakfast Person attentive. Would stay again. Washer & Dryer on main floor, would be a great feature for a traveling family.

    « Great staff, great rooms, great breakfast... »

    The staff, the cleanliness and comfort of the rooms, the location, and accepting CLC are all the reasons why I will keep this property as my #1 choice when working in northern Saint Louis area. It is always a pleasure checking into any Best Western, and this one is no exception. I will definitely see you again!

    « Getaway »

    Very nice hotel. Very clean and spacious. Room was a very nice size. The breakfast is very nice. Well maintained. Very close to many shoppes and restaurants. Nice pool area. Staff very friendly and helpful. 8 restaurants within the block.

    « Great Place to Stop and Rest »

    Great place, nice pool and weight room, staff is excellent, rooms are large and clean, bathroom is arranged nicely, overall I'll be back Not a great place for a conference - only one room available and very small - despite this, the staff did their best to assist us in all our needs and made the conference a great conference. They listen to your needs and make them happen. Great place - you won't be disappointed.

    « Well maintained property »

    I needed a reasonably priced hotel in the St. Charles area for a business trip, and the reviews on Trip Advisor for this property were good. I gave it a try, and it was nice. The entrance to the hotel actually feels like the back of the hotel so I had to drive around the property to make sure this was where I needed to go in. The rest of it was great though, clean, fun colors, comfortable, bathroom towels were soft!

    « Five Star »

    Super friendly staff and excellent service. Room was very clean and hotel was maintained well. Also we drove a truck towing a trailer and access and parking was very easy. Would stay there again! One of the nicest Best Westerns we've stayed at!

    « Not a bad place to stay »

    Stayed here for a concert that they were having at the Ameristar. Very convenient access to the casino and extremely close. Rooms were clean. Bed was comfortable, and check-in was pretty quick. We didn't go down for the breakfast in the morning, but were told about it during check-in. My only complaint is the elevator access. It's a decent sized hotel, so would be nice to have another elevator. But all-in-all, I'd stay here again.

    « Don't stay here if you want to sleep »

    The hotel is located close to the highway on ramp. Which is currently under heavy construction. My family stayed two nights, the first night we were woke up before six am due to construction equipment and a dozen dump trucks outside. This constant beep of the trucks being backed up went on for hours. The next day the hotel moved us to a room across the hall to avoid a repeat of the evening before only to be woke up at 8am by house keeping staff whistling and signing and slamming room doors. We won't return.

    « Good value for the money »

    Staying a few nights on business, attending a conference at a casino nearby. Not a casino fan, also wanted to attend on the reasonable side. Staff fine, room fine, breakfast OK, cleanliness OK, great location for me, I would definitely stay there again. Hopefully this is 200 characters

    « St Charles, Mo »

    Very nice motel and easy getting on and off interstate 70. I would rcomend this to everyone. Clean and confortable rooms. close to attraction in St Charles and close to St Louis..They are currently remodekin this motel, but that did not cause any problems.

  • 5
    « Staycation hotel of choice »

    Whenever we want to take a break from the everyday...we stay here. The kids love the indoor heated pool, the staff is friendly and helpful, and it very clean and organized! We try to get here at least twice a year.

    « 1st time visit »

    The main entrance was hard to find at first, I drove around the entire building before finding the door. The staff was nice, the room was clean and smelled clean. The only down fall I had was with the television. No guide of telling you what channel was which, unless you scrolled thru the television it self. Other wise, It's nice.

    « Top Notch Location »

    This hotel is located in the center of historic St. Charles Missouri. The staff was professional and the room was large and obviously updated bedding and bathroom. Everything you need is within a mile or so of this hotel, market, restaurants, Bass Pro, and the Historic District which has old world charm you don't want to miss.

    « Nice Place with Helpful Staff »

    This was a great hotel with friendly staff. The rooms were clean and comfortable with nice amenities such as fridge, microwave, flat-screen tv, free WiFi, hair dryer and a service for if you forget anything. They also have a nice pool and fitness center. We were very comfortable and it was a very nice place to land after a long day of traveling.

    « better on the inside »

    this was a nice hotel with friendly service by 99% of the staff. just had one bad apple in the bunch. the inside looks to be remodeled and is nicer on the inside than the outside looks. the parking lot is not the best and the main door is not labeled well but it was convenient and cost effective.

    « Great hotel »

    We had a great experience here from the reservation to the check out! We were needing a specific type of room (suite with rooms separated by a door) because we have little kids and they were very helpful in helping me find the right type of room and it was excellent!

    « Great place to host a meeting »

    I recently had 11 people in for meetings for 3 days and the location was great. Close enough to the airport for those flying in and close enough to Hwy 70 for those driving. The Charles Hotel has great accommodations. It has recently been renovated and the rooms are clean and all my guests raved about the beds. Not sure what kind the hotel has, but I can tell you we all loved them. The breakfast that was included was very nice and the lady who attended the breakfast, kept on top of keeping the tables cleared and making sure that everything was stocked. She was kept very busy as this hotel is used by lots of sports teams who come to St. Charles to play soccer, basketball and indoor football. The front desk and housekeeping staff were also very friendly and helpful. I worked with Tiffany Barnfield in sales who saw that we were well taken care of. Having lived in St. Charles all my life, I have known about this hotel a long time but hadn't visited it since it was renovated. I was reluctant to use it for my meeting but thought I should at least visit it. I am so glad I did. I was very pleasantly surprised. I will strongly recommend it to others. In fact, on our last day there, a lady who was considering it for some of her family who would be coming in for a family reunion asked for my opinion of the hotel and I told her she should definitely plan on using it. She won't be disappointed.

    « Charles hotel has everything »

    the Best Western Plus Charles Hotel In St. Charles has everything. It is located at a shopping mall next to I-70, with easy on and off access. It has three restaurant within easy walking distance, including Denny's. Chinese buffet and Mexican Buffet, a Walgreen's across the street and Bass Pro nearby. the staff is very friendly and accomodating. They even have a grounds keeper who can be seen chasing paper cups or plastic bottles on a windy day.

    « Not as expected »

    The hotel appears second rate from the outside and lobby area. Not a Plus hotel by any means. I would think of it as simply a Beat Western and I do not normally book Best Westerns (but will book Plus). The room was actually ok, but below expectations with the higher designation. Let me also mention that this was a free night that I had booked and I was still disappointed!!!

    « Great place to stay in St. Charles »

    The Charles Hotel is a great place for a weekend stay in St. Charles. The location is great for Main St and the casino and for visiting family. Our room was spacious & comfortable with an easy chair & ottoman, as well as our king bed. There was a large mini-fridge, microwave & coffee maker. (The coffee quality was even surprisingly good!) Our room was clean & quiet too. If you're looking for good quality at affordable rates, look no further!

  • 5
    « fun trip »

    Great stay at the Best Western, clean kind caring staff. Cable was good, bed was comfortable, front desk was very helpful. The facilty was very clean and tidy. Good location off the highway, esay entrance and exit.

    « Nice Hotel »

    Very nice hotel. The room was quiet, clean and comfortable. It was an easy check in process. The breakfast is nice and has a variety of food available. Very close to any shopping malls/stores, casino and food establishments. Right across the parking lot is a steak house, Bass Pro and other various stores.

    « Ruined our special night »

    My husband and I booked the jacuzzi suite for a little getaway. When we arrived we immediately noticed that the jacuzzi had a ring around the bottom, but we had anticipated this and cleaned it out ourselves. We went out and enjoyed downtown St. Charles. When we were showering the next morning, we also noticed huge poop stains all around the toilet bowl. It was disgusting and did not meet my expectations of any hotel, much less a $200 a night hotel.

    « Worst hotel I've ever stayed in.... »

    First off when I walked into the room the smell of smoke hits you in the face, even tho it's a non smoking room. The Hispanic workers hit on my wife while she was walking to her car. The curtains have mold all over them. Room next door had a party until 3am. Would not recommend this hotel to anyone ever.

    « Saint Charles delight »

    I have stayed at this hotel before and I was pleased both times. I was offered an upgrade in a very large suite because I have platinum rewards status with Best Western. When they say Loyalty as it's rewards, they really mean it. I also had a $100.00 Best Western Rewards gift card that I earned and I used for this stay. I will return here again when going through this area.

    « Fine for one night »

    Spent one night here on our way home. The hotel is right off the interstate and is next to a shopping center so there were a half dozen eating establishments within walking distance. The gal at the front desk during check in was very friendly. The lobby and hallways were clean and had been recently updated with fresh paint, wall décor, and furniture. The room had also been updated with new furniture, paint, and wall décor. However, the bedding on both queen beds while clean had a couple of stains and there were a couple of stains on the front edge of the tub. This hotel would be fine for one night while passing through St. Louis.

    « Nice Hotel. Friendly staff! »

    Spent two nights in Jan 2016. Nice large room, comfortable bed, clean except for a couple of pills I found on the floor by the bed. I like it cold in my room and could not open the window so turned the a/c down to 61 but it did not feel like it cooled the room down as much as I had wanted. All the staff is very friendly and welcoming. Breakfast buffet very nice. Walking distance to restaurants and Bass Pro Shop. St. Charles is a very historic town (first capital of MO) and there is a very quaint shopping area on Main Street.

    « First and Last Reservation »

    This hotel is very nice and clean, the rooms are fabulous; roomy, comfy beds, clean, and quiet. Unfortunately, I experienced more cons than pros during my 4 night stay at this hotel; my time in St. Charles Missouri was for business only near the hotel, so I did not spend much time in my room or at the hotel for a majority of my stay. #1-The shower-head hardly had any water pressure which made my bathing time much longer (hopefully my neighbors above, below, and next door were not too disturbed with the half hour to 45 minute long running water). #2-Upon my first night stay and returning the next 3 nights thereafter, the "gift shop area/gift shop wall" was not stocked with a selection of beverages, mostly water and a handful of Diet Coke which were mostly outdated. Candy, a few frozen foods and chips were available. The following night, we asked the associate at the counter if there were any soda machines available in the hotel and she said there was one on floor 3 and 5. The machine on floor 3 was "out of order" and the machine on floor 5, was sold out of most selections; the only drink in stock was Sierra Mist. I don't mind purchasing a bottle of my preferred choice of pop for $2.00, but it was upsetting to only be able to choose Sierra Mist and pay $2.00 for it. Returning to the hotel on our second night there, we had asked another associate at the counter if the machines had been repaired and stocked. She was not able to answer the question and asked the gentleman who was sitting on a bar stool behind a wall in another room who had his full attention on his cell phone and without even acknowledging us (the customers) he responded to the associate with "The GM will be here tomorrow". I was confused, what did the GM being there have to do with our question??? In other words, he was too preoccupied on his phone to professionally represent his company to acknowledge us, to maybe sincerely apologize and answer the question with a simple "no". Returning on Tuesday night, the machines remained the same; therefore we didn't even bother to check anymore for the remainder of our stay. We then made sure for the remaining two nights, we supplied our own beverages and was able to store it in our rooms in the refrigerators. #3-In addition, they advertise free wireless internet and a business center; Sunday night, we were unable to connect to the internet provided by the hotel as advertised. From Monday through Wednesday night; it was touch and go during the night time. The business center had 3 separate computers and 1 printer available for customers to use; 2 of the 3 were "out of order" and the keyboard connected by blue-tooth to the third working computer, would not stay connected most times. Asking the hotel staff for assistance, I was advised IT was not on-site to assist. Each time I visited the business center, I brought my own laptop and a USB cord to connect to printers, but didn't locate an open port to do so. On the third night, I needed to scan something and had asked the associate if the printer had scanning capabilities, she was unsure and said that another customer had mentioned being able to figure a way of doing so. She suggested I could disconnect the USB cord from 1 of the 2 non-working computers and plug it into my laptop to see if I could print and scan. Unfortunately for me, I am not very computer literate and was not able to figure it out. #4-One of the female associates who was on staff spends a lot of company time on the telephone talking with friends or family and her 'mom' than she does taking care of customers who are presently standing in front of her, unless you're a male. I witnessed her talking on the phone once and a guest was standing at the counter for at least a minute waiting for her to acknowledge them, but the associate was too busy talking to a group of men at the other end of the counter. She did finally acknowledge and took care of the guest. A separate time, I needed assistance and approached the counter, where the same associate was on shift and again, on the phone talking to someone about something personal; she finally told her mom to hold on and set the phone down on the counter, assisted me in a hurried manner since I was obviously interrupting her at work and mentioned to me that she was talking to her mom about her ill child. It's possible the discussion was about her ill child, but what I heard was about a man. For me personally, I will not be making future reservations at this particular hotel in my future, nor will I recommend it to anyone I know. Unless you plan ahead and supply your own beverages, require less showering time, and do not have a need for the business center; this hotel really is nice and clean, the rooms are great, and some of the staff are more courteous and professional to their guests than others.

    « Unsafe and poor service »

    We spent the weekend there for a youth team event. On the last night we were staying there was a knock on our door at 11:30 at night. There was a man at the door with towels and a box of tissues offering to clean our room. I shut the door and called the front desk. They advised that this was not their employee and would check things out. She called back and advised that no one could be located. At this point my wife and daughter we both upset. I asked the front desk to contact the police. We then packed up and left. I very thankful that I elected to attend this weekend and they were not alone. Unlike many hotel, the doors are not locked at night, the rear of the facility is poorly lit and there is no security guard on duty. The property is located next to a quick mart and all night dinner. Ironically, this late night visit was the only attempt to clean our room during our stay. We will not be back.

    « Average best Western, not a Plus »

    The room was smaller than other upgraded best westerns we have stayed in, The bathroom did not have any towel racks, no lotion, only one regular coffee packet. No nice chair to sit on. One evening upon getting into the elevator pressing # 3 the door closed and we went to the basement. the door opened and a large laundry cart was pushed in taking up half the elevator. back to the first floor we went and the man tried to push the cart out We had to help him, We got off to talk to the receptionist, who didn't seem to care.

  • 5
    « Stupendous »

    We arrived without reservations about mid-evening and was able to acquire one of the few remaining rooms which was king room. It was stupendous.....spacious, light decor and very immaculate. The amenities are grand, and the breakfast buffet was small yet delicious. It is easy to access from the street and from I-70. Elevators were small and slow, though. If you have many people or a group, it may be better to take the stairs.

    « Loved the pillow-top bed! »

    This is probably the best Best Western Hotel I have ever stayed at. The staff was friendly and welcoming. The room was clean and the pillow-top bed was so comfy. There was a full complementary breakfast with scrambled eggs and almost everything you might like to have.

    « good price, clean hotel, average night-staff service »

    we had issues with the shuttle pick-up from Ameristar not showing for 35-45 minutes, and had issues with the night staff at the hotel in general. we stayed in a suite room with a pull-out couch that we did not have linens or pillows for, so we called and were told there were not linens for pillows in the entire hotel for us. overall the hotel itself was clean and the room was nice for a great price. the woman that checked us in and out was most friendly that we were in contact with. breakfast in the AM was delicious. would stay here again for location and price but will definitely bring my own pillows and blankets.

    « Holiday Travel »

    Loved staying here because we could bring the dog and visit with family. There were probably 20 or so dogs at the hotel and no "doggy" smells in hotel. We got the opportunity to go downtown St. Charles and shop and also the guys got to go to Bass Pro. Only draw back......rain, lots of rain and flooding

    « Could not get home »

    I was flooded and could not get home, good place to stay. Easy to make reservations and checkout was also easy. Good customer service and nice bed. Many restaurants close to hotel. Made reservations late in day and rooms were still available. Thank you

    « !!!!!Absolutely Amazing!!!!! »

    The staff at the front desk make you feel warm, welcome, and excited to stay at their property. The property is in absolutely amazing condition. The room was well above my expectations. The breakfast was amazing. The lobby was amazing. The pool was warm. The lounging room was awesome. The housekeeping staff do a amazing job. The maintenance staff are impressive. The biggest thing is I spent my Christmas at this location and they had a tremendous amount of staff available. I would like to express my deepest thanks to all of the people at this property. Our Christmas was relaxing and memorable.

    « Disappointing »

    Sadly, I reserved a double queen suite at the Best Western in St Charles. I am a loyal diamond member and almost always stay at a BW+ for business or pleasure. I like the concept of the suites here, two rooms for the rate of one, but it is quite a failure here. Rooms are not set up efficiently and lack most features of a traditional suite. For example, the "living" room features a coffee table, fold out couch, and a 27" TV. We use 27"ers for monitors these days. I would expect a standard sofa/love seat combo, full size desk, and sizeable television set. Bedroom was plain as well...2 standard beds and a credenza awkwardly placed as if the other hall door were intact. Light switch is also placed in standard location, but door is must navigate through the first room, walk through @ far side of room, and blindly make your way through the room. On the note of electricity, only 2 receptacles were accessible for use. On my quick count, there were over 10 blank covers on junction boxes in the room. Other than that, small gripes include overall cleanliness....extending into the fridge. Drywall work/patching is sloppy and HIGHLY visible throughout. Elevators are too slow and small for this property. Also slightly scary that the 8th floor doors open before the elevator stops. Final note, receptionist thought he was funny and attempted to make jokes during check in. I just got done traveling, I am ready for my room...plain and simple. On top of that, I wasn't offered welcome bag or points. Trivial, but still lacking of the staff. In the end, I was really excited about ringing in the new year and staying loyal to BW as we will soon have the Diamond Select level. After this last stay, I may look elsewhere. If you are looking for a multi room suite, do yourself a favor and stay at Ameristar or, if your location is flexible, Home2 Suites in Forest park.

    « Clean Pet Friendly Hotel »

    Great Location, Friendly Staff. This hotel accepts small pets for a nominal fee. ($10 a night; had to pay $25 a night at different chain in New Orleans) Room was spacious, no issues with layout or cleanliness, though would have preferred more electrical outlets for our electronics. Breakfast is fairly typical for this type of hotel, OK; nothing to write home about. The front desk staff were especially attentive in making sure our billing on check-out was accurate. My wife & I would definitely stay here again.

    « Best Western in St Charles MO »

    I would say stay you will be happy its a perfect location right off interstate great food and a caring staff the pool was clean and so was our room its close to main street and thats where most people want to go

    « better than expected »

    For a business trip i was given two places to go. I picked this motel and was surprized at the quality of the motel. Better than i expexted from a Best Western. the people were very helpful and the location was perfect for a downtown experiance.

  • 2
    « Never again! »

    This hotel is a mess. It was dirty and in desperate need of refurbishing. It was so bad that we took pictures and submitted them to the hotel management. As of yet we have not had anyone contact us. Stay somewhere else!

    « Not Bad »

    This hotel was not bad. It was a bit over priced. It was clean and comfortable just not a lot of extras. The location was great. The Old St. Charles shopping area was very close and easily accessible.

    « Best Best Western we've ever stayed in! »

    We really enjoyed our stay at the St. Charles Best Western. We stay in a lot of Best Westerns when we travel, and this one is by far the most enjoyable experience we've ever had. From the moment we checked in, until the day we checked out everyone was very pleasant and helpful. The room was very nice, well decorated, and spacious. The breakfast offerings were well done, and plentiful. We wish we'd brought our bathing suits, because the indoor pool looked very inviting. It's a large pool with a lift for anyone who might be disabled. If you are looking for a hotel in the St. Charles area, this is definitely one to check out.

    « hard as a rock »

    bed was hard, springs felt near the top. room was plain, decor sparse. very casual atmosphere. breakfast was decent. Front entrance was odd seemed like you were entering through the back service entrance. next door to Texas roadhouse and Bass Pro Shop.

    « Wonderful Service, Good nights rest. »

    I was pleased with the accommodations, and the professional and polite front desk staff...I found them helpful and pleasant. When I did not know the address of the hotel...I called ahead and Sarah was real helpful in getting me the information and confirming my reservation. I felt she went above and beyond. Which left a positive impression from the start.

    « Comfortable stay, easy access »

    En route cross country, we stayed at several BW's. The St. Charles property was perfect for our needs, esp. since we travel with our dog. The property was convenient, the rooms clean & updated. Complimentary breakfast was just what was needed for our AM. Staff was very friendly & helpful, but couldn't make the TV in our room work. They offered us another room, which was great, but we had too much stuff (with a dog) to move.

    « pleasant surprise »

    one of the cleanest rooms that I ever stayed at. Great job to house keeping.!! Breakfast was average, but that's okay, and safety wasn't a concern. I will say traffic is very bad in that area so allow yourself enough time.

    « Tammy »

    What a wonderful experience. The room was everything it said it would be. We stayed in the King Jacuzzi suite and it was amazing. The room is very spacious. The hotel, lobby and breakfast room were all exceptionally clean. Great location for restaurants and entertainment. We loved it.

    « Recent Visit »

    I recently had to come to St Charles on business and had my dog in tote. They were very accommodating and pleasant. Upon arrival, the person who took my reservation also checked me in and was happy to see my dog too! The stay was great! I couldn't have asked for a more pleasant staff.

    « Great Service, Clean Room and Excellent Breakfast »

    From the time I checked in our group of 5 rooms to the time we checked out, did not have one less than acceptable experience. Front desk staff was efficient with check in and check out process, which made the entire stay much easier

  • 4
    « Comfortable and clean, good value. »

    It was easy to drive to the airport from the hotel. The breakfast was excellent, staff friendly and helpful. The Best Western PLUS The Charles Hotel didn't seem as "fancy" as other Best Western Plus hotels we have stayed in, but it was nice, comfortable and clean and we would stay there again.


    IMPOSSIBLE TO FIND! NO SIGNAGE OVER EITHER THE FRONT OR BACK ENTRANCE! Located behind a Denny's, if you are lucky enough to find it! One enters a depressing, shabby hotel with diarrhea colored walls and an equally depressing color scheme throughout. Expensive for what it is ....we would never return!

    « Just okay visit.... »

    My wife are temporarily living in different cities (she in Michigan and I in Oklahoma) and were meeting in the Saint Louis area for a long weekend visit together. I selected this hotel in Saint Charles based on TripAdvisor reviews from other guests, and it's fairly close proximity to both airport & Saint Louis. Our room was a "King Suite", which was a little deceiving in that it is not a suite as you would normally expect, but actually two rooms that had been converted into a two room suite. in the room you entered from the corridor there was a bathroom, some comfortable seating, tables, a writing desk, microwave, and mini refrigerator, there was also a flat screen TV that I think would be considered small by hotel standards these days. From that room you went through a door opening, that was at one time used to connect the two rooms, to the bedroom side of the "suite". It is very roomy but laid out oddly in my opinion, the light switch in the bedroom side was still located over on the wall next to where the entrance door from the hall used to be, which has been filled in with drywall & painted the outline of which was easy to see . There were funny open areas where it looks like something should be, perhaps an arm chair for reading in the bedroom next to the floor lamp, more local art on the walls to fill the gaps would be better also, to me it just feels like two hotel rooms that were partially remodeled, but not a suite. The two bathrooms seem to have also been partially updated with a granite vanity surface, under-mount sink, large mirrors, and ceramic tile floor etc, but then the tub surround, shower heads seem old and dated. The shower curtains in both bathrooms appeared to have been placed on the rod backwards and inside out, with the tag left sticking out on the room side in both bathrooms. We noticed the comforter was stained, and placed on the bed so the long tag would be in your face, the carpet base was pulled away in the bedroom.... It was a nice room, the common areas were well kept, the staff was mostly friendly, but the attention to detail seemed to be lacking. In the end we were left wondering what determined when a property was considered a "Plus", as we have stayed at "standard" Best Western's that seemed to have much nicer furnishings, more comfortable mattresses/pillows, updated room decor's, and better amenities. It was clean and mostly comfortable, some of the behind the scenes staff we encountered went out of their way to be extremely friendly while some front of the house staff seemed indifferent to us when spoken to. It wasn't a bad stay, I guess we were just expecting a "Plus" experience and that did not happen.The breakfast staff was wonderful each day! That being said, I am still a loyal Best Western, Business Advantage & Diamond Elite member, My wife and I plan to return to the Saint Louis area for a longer stay, probably in the spring, but I believe during that next visit we will likely stay at one of the other BWI properties in the area.

    « Average for this BW »

    I checked in and was given my room key. Went to 5th floor, smelly..Went to eat and came back and found my bed was wet on the matress..Must have been cleaned and not dry..Had trouble with internet, front desk was kind of rude, couldn't understand her. Otherweise average.

    « The accomidations were fine but the maid service was poor. »

    The maid service was lacking. There were 4 adults in the room. The towels were removed even when you left them hanging up. Sometimes we got 2 wash cloths and three towels or three towels and 1 washcloth or just two towels and one washcloth. We stayed 4 nights and had to ask for either towels and washcloths every night. On the third night we had to ask for toilet paper. The hotel was fine, and breakfasts pretty good. Eggs, meat, waffles, biscuits and gravy, juice etc. Close to shopping and a three minute drive to old town St Charles. Nothing to rave about but is clean. There is a 2 dollar charge for the in room safe it you use it.

    « Okay stay... »

    My wife and I live in different cities and were meeting in the Saint Louis area for a long weekend visit together. I selected this hotel in Saint Charles based on TripAdvisor reviews from other guests. and it's fairly close proximity to both airport & Saint Louis. Our room was a "king suite" which was a little deceiving in that it is not a suite you would normally expect, but actually two rooms that have been converted to a suite. It looked as though the carpet & drapes had been upgraded, and it had seating, a writing desk, microwave, mini refrigerator in the room that you enter from the corridor, there was also a bathroom along with a small flat screen TV, that I think would be considered small by hotel standards these days. Then you go through what was the door opening that was at one time used to connect the two rooms to enter the bedroom side of the "suite" It is very roomy but laid out oddly in my opinion, with the light switch in the bedroom side still located over on the wall next to where the entrance door used to be, which has been filled in with drywall & painted. There are funny open areas where it looks like something should be, perhaps an arm chair for reading in the bedroom next to the floor lamp and more local art on the walls, to me it just feels like two hotel rooms that are partially remodeled, but not a suite. The bathroom's seem to also have been partially upgraded, there is a stone topped vanity with under-mount sink, large mirrors, ceramic tile floor etc, but then the tub insert, shower heads seem old and dated. The shower curtains in both bathrooms appeared to have been placed on the rod backwards and inside out, with the tag left sticking out on the room side in both bathrooms. We noticed the comforter was stained, and placed on the bed so the long tag would be in your face, the carpet base was pulled away in the bedroom.... It was a nice room, the common areas were well kept, the staff was mostly friendly, but the attention to detail seemed to be lacking. We were left wondering what determined when a property was a "Plus", as we have stayed at standard "Best Western's" that had much nicer furnishings, more comfortable beds / pillows, updated room decor, and nicer amenities. It was clean and mostly comfortable, Some of the behind the scenes staff we encountered were extremely friendly and some front of the house staff seemed indifferent. It wasn't a bad stay, I guess we were just expecting a "Plus" experience and that did not happen. That being said, I am still a loyal Best Western, Business Advantage, Diamond Elite member. I will return to the Saint Louis area again, but may seek out one of the other properties in the area next time.

    « Great stay »

    Great staff, clean room, great breakfast, and helpful staff. Thanks for a great stay! This was our first stay here and will not be our last. We can't think of anything negative about are stay. Great hotel with a great location.

    « GREAT STAY »

    This a great property. Very clean, breakfast included, nice pool area, free parking and restaurants walking distance away. The front desk clerk offered me a late check out after I came in from work at 3am. I thought that was really nice.

    « Nice, well maintained property »

    We needed a place to stay one night while passing through St. Louis and wanted to be close to the Bass Pro Shop. This hotel turned out to be an excellent choice. Although it is an older building it's been remodeled and feels clean, fresh and new. Our room was very nice, roomy and just as comfortable as some of the higher priced hotels. Free breakfast is available from 6-9 (weekdays) but since we arrived late, did not get up early enough to have a chance to check it out. If we're ever in the area again and need a place to stay, this will be our first choice. Thanks TripAdvisor for the special rate too - $80 for a King room, one night stay!

    « Sister's Trip »

    This was a comfortable, clean and friendly atmosphere. A nice place to rest and visit between our shopping trips and meals at local restaurants. Staff was very helpful. Breakfast was tasty and there was a wide variety of choices. We would definitely stay again and recommend to others.

  • 2
    « Overpriced »

    For the cost, the rooms and breakfast were not worth it. When we asked about additional blankets, we were told that the hotel was full and there weren't any more. The mirror in the bathroom was loose, the shower curtain rod hung down and shower head barely put out a steady stream of water.

    « Short Stay »

    We had a coupon for this hotel, didn't have a reservation, stopped in on Monday evening after visiting the Arch, very friendly front desk service, managed to get a 6th floor room with our coupon. Only 1 elevator working to service 8 floors was a little slow at times but not a big issue for us. Texas Roadhouse was right behind building, along with Firehouse Subs, and both Chinese and Mexican restaurants. We walked over to Texas Roadhouse our first night, hotel gave 10% of coupon, walked to Firehouse subs the next night. Bass Pro Shop, Aldi's and several other stores complete this shopping center. Denny's is located in front of the hotel along with an Exxon market. Large breakfast area with the usual hotel items. Manager was in both mornings checking with guests on their stay. Tuesday night after visiting the St. Louis zoo all day we had the pool to ourselves. ALL employees we encountered were very friendly and we would stay here again if in the area!

    « Clean but some problems »

    This hotel was clean and updated nicely but the elevators were very slow and the clerk couldn't answer our question about what occupancy tax was; they charged us for the safe $2/day when we never used the safe; quote was not what they said it would be upon check out; tub was small and slick; bed pillows were crumpled up and bed was very hard. But room was clean and the breakfast was nice and hot

    « Comfort plus »

    nice place to stay for the price. easy access to st charles, however there was road construction while we were there which was a little challenging. Overall nice place to stay and go a good room rate on their own website.

    « Convenient, clean, and friendly »

    The Best Western Plus offers comfortable rooms right off highway 70, at a decent price with great amenities. Yes, they have free, dependable internet. They give you a free breakfast with sausage and bacon, though the Waffle House nearby beacons. This is not a luxury or destination hotel, but there is a pool, and I can imagine that it could suffice for a long weekend with the kids. Ask for a room at the end of the hall for extra quiet.

    « Nice place »

    Clean, comfortable, pleasant stay. Had five children with us and the pool, close by restaurant were very helpful in keeping them entertained. We had a great time at the St Louis zoo and a nice stay at best western hotel.

    « Long weekend getaway with our elderly dog »

    My wife and I wanted to visit St. Charles, as we heard it was a beautiful area with many nice shops. We decided to stay at this hotel since it was listed as "pet friendly" and had good reviews. Overall, it was OK. It was clean and the staff were generally pleasant and nice, but there were some issues. First thing we encountered was it is an 8 floor hotel, with just 2 elevators to service the entire building. HOWEVER, upon our arrival, we were informed that 1 was down for maintenance and would not be back in service until after we left. So, that left only 1 elevator to service all 8 floors. The working elevator had been serviced the week before, so it seems they would be using 1 elevator for about 2 weeks. This was no where on their website and would have influenced our decision to stay there, mainly because we brought our elderly dog to this "pet friendly" hotel. Like I said, it is listed as "pet friendly", but I would say its not 100%, since we were handed a page of restrictions upon check in. Included was there area there were allowed to use to relieve themselves, which had several pine trees. I'm fine with a restricted area for the animals to use, as not all guests had pets with them. However, it was quite hilly and difficult for my older pet to navigate. Especially troublesome was the hole I tripped in on the hill. It was a hollow metal sign pole that was cut off at ground level. The hole wasn't filled in and if a dog stepped in it, it would likely cause a serious injury. Lastly, I did not appreciate the comment from a male front desk worker, who commented about my dog's "quality of life" because I was carrying her in and out so she could use the "potty hill". As stated above, she is elderly and a bit arthritic and isn't too good on slick surfaces. We will be staying at a different hotel out next trip.

    « Pleasantly surprised »

    Making the long trek from Colorado to Indiana I hopped off (at a random exit) of I-70 just east of St Louis in St Charles. The clerk at the front desk was very pleasant and gave me a room on the first floor - I did not have a reservation. The room was nicely furnished, very clean, quiet and convenient to parking. The hotel is located in a very safe location and close to a casino, Firehouse Sub and Bass Pro shop (within walking distance). I enjoyed the breakfast bar and was on my way.

    « Check before you stay »

    The rooms in this hotel were very good. My issue was the elevators. One was not working at all, and the other was so slow servicing 8 floors that we ended up walking up to the fifth floor to our room. The other issue is that this is a non smoking hotel, but you have to walk through a cloud of cigarette smoke to get in the door. Smoking area is just outside the door...

    « 2015 TRIP »

    This is one of 11 motels my wife and I stayed in on a two week trip. We found this one to be clean and comfortable. The Staff was courteous and helpful. Access off of the interstate is a little tricky coming from the North, the entrance turn is just beyond on ramp going back to the North.

  • 4

    Rooms, beds, bathrooms, lobby and breakfast area were excellent. They just need to train the staff at the front desk customer service. That person is the first impression for your guest. It is very important they have good training. They need to train them to be more helpful when a guest is having a small problem. Friendliness too. Just to be clear, the other staff at the front desk the next morning was Excellent. The problem was with the Check In Staff personnel which first impressions are very important.

    « overpriced »

    nothing plus about this hotel. Could not walk to the historic district. I was told there was a free shuttle but waited and the shuttle never came. Staff could not tell me when it would arrive. Room just average. Bathroom small

    « Hotel seems to be going downhill »

    We experienced a couple of issues with the hotel, but the overall feel is that it's outdated and on its way out. 1. We asked for infant beds during our reservation process, we arrived at the hotel with sleeping babies and the beds weren't in the room. After asking for them from the front desk, it was an additional 20-30 minutes before they brought them up. 2. The elevators are terribly slow here. I'm talking like, wait 5 minutes for an elevator, slow.

    « Great Experience »

    The complimentary hot breakfast was outstanding! So many items to choose from. I was not expecting that amount of food for free! Everything was absolutely delicious. My family also LOVED the orange juice! The only suggestion I have is to change your paper coffee cups. My husband had to change cups three times because they were all leaking. However overall I give it a BIG 10!!!

    « Best Western Plus - St. Charles »

    excellent location in St. Louis near to the St. Louis airport and other places of interest good breakfast selection excellent service from the staff high speed internet worked very well - easy log-in exercise room and pool are available

    « Good Sleep Cheap »

    This was a good 1 or 2 night hotel that is close to everything. The physical is somewhat dated but it has been renovated. The room was clean and the beds were comfortable. Previous reviews said the front desk was rude but she was excellent. We arrived around 9pm and had several problems that were not the hotels fault, she Handled them efficiently. We would stay here again


Venir à l'hôtel ...

Toutes les directions

Depuis : Eastbound I-70. Prenez la sortie 229A, restez sur la voie de gauche, tournez à gauche au feu vers Bass Pro Drive. Le BEST WESTERN PLUS The Charles Hotel se trouve sur votre gauche.

Depuis : Westbound I-70. Prenez la sortie 229. Tournez à gauche au feu sur Fifth Street, dépassez le prochain feu et gardez votre gauche, tournez à gauche au feu vers Bass Pro Drive. Le BEST WESTERN PLUS The Charles Hotel se trouve sur votre gauche.