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BEST WESTERN Hotel Executive Inn,  Round Rock

4.5/5  - basé sur 379 notations.
1851 N IH-35, 78664-2001, Round Rock, United States - Voir la carte
+1 512 255 3222 +1 512 255 9273

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Piscine extérieure
    Piscine extérieure
  • Coffre-fort
    Coffre-fort
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 383 avis de voyageur
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Récemment rénové en 2016, notre bel hôtel est à courte distance du centre-ville d'Austin. Il est beaucoup moins cher que les hôtels d'Austin et se trouve à seulement 15/25 minutes de toutes les attractions à ne pas manquer. Notre hôtel accepte les animaux et se trouve à quelques minutes à pied de nombreux restaurants, dont certains des meilleurs barbecues du Texas. Pour le repas le plus important de la journée, faites-nous confiance. Les clients sont accueillis quotidiennement par un généreux buffet composé de gaufres et de pâtisseries, d'oeufs et de saucisses, de fruits frais et de yaourts, de céréales et de jus de fruits, et bien sûr du café. Si vous êtes là pour un événement se déroulant au Round Rock Sports Center ou au Dell Diamond Stadium, profitez du fait que notre hôtel de Round Rock se trouve à quelques minutes de ces stades. Nous sommes également à côté de nombreuses attractions locales telles que le parc Old Settlers, les magasins Round Rock Outlet® Stores, et bien d'autres encore. Toutefois, avec les chambres attenantes adaptées aux groupes importants, c'est le confort de l'hôtel qui fait sa réputation. Bénéficiez du meilleur de l'hospitalité du Sud des États-Unis . tous les membres du personnel s'emploieront à vous bichonner ! Découvrez nos excellentes critiques sur TripAdvisor® !Les matchs de base-ball et les festivals musicaux sont des événements très prisés. L'hôtel est proche du centre-ville d'Austin, Texas, avec un accès facile à la Highway 35, permettant aux clients de visiter l'une des villes les plus célèbres du Texas. Le circuit de Formule 1® COTA® est au bout de la route à péage qui se trouve à côté de notre hôtel, ce qui rend votre voyage plus pratique que si vous séjourniez à Austin. Et nous sommes idéalement situéspour un tarif intéressant, à moins de 20 minutes de SXSW !Les employés de Dell Computers, Samsung, Westinghouse et Emerson® considèrent notre hôtel de Round Rock comme leur maison secondaire. Les chambres fraîches, spacieuses et calmes sont très agréables, et les trajets à partir de l'hôtel sont rapides et faciles. Si vous voyagez pour affaires, pourquoi ne pas en profiter pour faire un peu de tourisme ? Passez un excellent séjour !

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Avis de nos clients


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Basé sur l'avis de 383 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
241
Très bon
 
87
Moyen
 
32
Médiocre
 
11
Horrible
 
12
En couple En couple 62
En famille En famille 144
Escapade entre amis Escapade entre amis 33
Professionnel Professionnel 102
Voyage solo Voyage solo 23
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
BEST WESTERN Executive Inn,Round Rock
  • 4
    « Excellent Staff, Comfortable Beds »

    Nice Clean place to stay with comfortable beds, fridge, microwave and complimentary breakfast, as well as internet. Air conditioning worked well and showers were nice and hot. The staff were extremely accommodating and helpful. They quickly corrected any problems and made fresh pots of coffee for my husband in the evening. Our first room had a smoke smell when the bathroom fan was turned on, but they moved us to another room, which had no problems. This is near a Special Needs parks (RAAB House) for families that this could be helpful for.

    5
    « Pleasantly surprised »

    I booked a room at the last minute because I was having some ant problems in my new rental. I read reviews before booking the room but did not look at the pictures carefully apparently because I did not realize the property had the external entry doors for the rooms. I usually do not like those so I was a bit skeptical when I arrived and saw them, but I was pleasantly surprised. The room was clean, spacious and updated. I had no problem finding a parking spot even though I did not check-in until approximately 10 pm, and I was actually able to park almost directly in front of the room. The breakfast was good--typical free hotel breakfast but not bad at all. I thought the noise from the highway would disturb me because I am a light sleeper in general, but it actually just sounded like white noise. Overall, I had a very pleasant stay, and I would not hesitate to recommend this property. I would be remiss if I did mention Cheryl and Ladonna, who were both just delightful. They were so genuinely engaging and friendly. If they don't love working at this property, they are excellent actresses. Both Cheryl and Ladonna are assets to this property. Keep them happy so they remain! :-)

    5
    « PET FRIENDLY »

    I really like this hotel. I stay here every time I work in Round Rock. They are in the middle of a complete renovation of the entire hotel. There are new AC units in every room now (which are nice and clean) and the breakfast area has all new furniture and looks fantastic. Yes, you can still hear your neighbor's TV if they have it cranked up, (the flat-screen TVs are mounted on the wall). I'm sure that the front desk would make a call to room a room disturbing others (just guessing on this - I haven't heard anyone's TV after 10PM). They have no problem with my dog in the room (only certain rooms are pet friendly). FYI - they do have an 80lb. limit on dogs and they charge an extra $10 per pet / per night. Still a bargain compared to boarding prices in San Antonio. I have the ability to take my dog with me to work, so I don't need to leave him in the room during the day, but you can. I have also found out they have a washer and dryer in case your job - like mine - keeps you in town longer than anticipated. The staff is really nice and friendly - whenever I have a question, a quick call to the front desk gets a quick answer - Ladonna told me about the laundry facilities when I asked about a nearby laundromat, and Cheryl (who loves dogs) told me about pet-friendly restaurants in the area.

    4
    « XC State Meet »

    Hotel Room very clean. The front desk employees were extremely helpful. Cheryl provided a list of nearby restaurant referrals, directions to local destinations, and extra towels with a smile. My room was a non-smoking room.

    5
    « jael & cheryl »

    My uncle was in town visiting and stayed at this location. I was running so late and ended up getting lost so I called my uncle to get directions. Well I ended up talking to one of the ladies in the phone. She was so pleasant on the phone and patient while I kept taking wrong turns. My uncle had waited in the lobby for over 30 mins and they were great company. They have great ideas for activities and just spot on with hospitality. My uncle and I thank you ladies, Jael & Cheryl.

    2
    « Disappointing »

    Our room, 118, had a funky smell when we entered. Turning on the A/C did not help. Carpets were also damp. Could hear the TV and telephone conversation from next door...all night. Staff was nice and friendly. Disappointing accommodations. Okay value but won't return

    5
    « Saved Our Experience »

    Me and the wife had come for the birth of twin grandsons and had originally booked the Extended Stay just south of this motel.What a nightmare! Do not EVER stay there.If you want the full story on them look at the review I will be leaving about them.As this review is not about them I will stay on track.Cheryl was superb. After the experience we had we were just ready to go home. But after talking with Cheryl and Ladonna, the manager, and seeing the room we decided to stay for more time. Giving us more time with the grand babies.When we go back for visits this is where we will be staying.All the staff were super friendly but special thanks to Cheryl and Ladonna.

    3
    « Motel - not hotel »

    I definitely learned a valuable lesson: read reviews before make any hotel reservation! If only I had read the reviews of this motel, I would have found out that it was a motel (outside entrance to all rooms), rather than a hotel (inside entrance to all rooms). First off, the motel personnel who checked me in were very helpful and friendly - I give Cheryl and Jael five stars; the room, however, I give an average 3 stars. The motel is an older establishment which appears to have gone through some updating of room decor. The room that I stayed in was clean, but smelled very musty upon entrance. The bathroom was a bit outdated, but again, was clean. The location is good - in the heart of Round Rock on IH35 and next door to a great Mexican food restaurant! I just prefer to stay at a hotel rather than a motel and certainly would like to be aware of which one I am reserving; therefore, in the future, will definitely read more reviews!

    4
    « The Executive Inn delivers! »

    The rooms have a contemporary look and our room was super clean and always a nice place to return after a long day of sightseeing. The staff was very friendly (Cheryl +++) and helpful. The Executive Inn is located close to I-35 and positioned well for visits to Austin, the Hill Country, and Waco. A great value!

    5
    « Excellent Hotel »

    I stay here every other week for work. It is a GREAT hotel in Round Rock! Outstanding staff, room is always excellent and clean, also in a great location. Cheryl usually checks me in and does an amazing job, however all the staff is helpful and friendly.

  • 5
    « Ms. »

    Had an excellent stay! Service was exceptional! Thank you Cheryl! Best service and customer service ever! With such great service, we will keep coming back! Had a warm breakfast, great coffee, lean room, cable, good neighbors, quiet area.

    5
    « Cheryl was awesome! »

    Checked in here after I had a long day at work and Cheryl at the front desk was so awesome! Bery nice and welcoming. She also asked if I needed any food recommendations. The room was also noce and clean. Will definitely be returning here.

    4
    « A little way out of Austin »

    This was a very pleasant Best Western, but further out of Austin than expected, so do your homework. Staff were very helpful, especially as they recommended Ruby's BBQ, just up the road. We are from the UK and this was a very interesting experience! We had a swim, pool towels supplied at reception. No complaints, so that is good.

    4
    « Clean, quite, relaxing »

    Spent two nights recently. Under renovation but was not bother by work. Clean and fresh. Employees eager to help to make your stay the best possible. Will return soon. Had room at back of hotel. Had little hiway noise and little noise from stairs outside door.

    5
    « best stay ever »

    I had a very good experience staying at this location. The staff is very friendly and polite. Especially Cheryl and Ana. Anything I needed they were more than willing to get or find for me. always polite and cheerful when they were speaking to me.

    5
    « BEST WESTERN Executive Inn, Round Rock, TEXAS »

    My only regret was to not stay longer ! Hotel is very well located to visit Austin and the area. The staff was just great. Very professional, they know their business, but also can indicate the "must see" of the area. Very friendly, enjoyable, they were just perfect. Rooms are very nice, comfortable, so really, nothing to complain about, it was just perfect !!

    4
    « Round Rock Convenience »

    We bring our group of 24 people here twice a year and have for the past 15 years. The hotel is convenient to our activities in the Round Rock area but more importantly the staff is always great and we never have issues when we stay here. It's not the newest hotel in the area but convenience and the friendly staff are why we always return. I book everything for the group and never have any complaints from our group.

    5
    « Business Trip »

    Cheryl at the front desk was friendly and attentive. Room was worth the money paid, easy on and off of highway. Walking distance to several restaurants. For being close to the highway, it was very quiet.

    4
    « Round Rock Stay »

    My non smoking smelled of smoke but was offered another room or someone could come to spray it, the front desk staff was wonderful and responsive. You should shorten the comments I feel like I am taking an exam

    3
    « Room 103 »

    Cheryl gets 5 stars, sorry about the MOTEL. Our idea of a hotel is one you enter your room from the inside. A MOTEL is one you enter from the outside. When I search HOTEL those are the only results I would like to see. Best western calls this an Executive Inn. I can just about guarantee that no executive in his right mind would stay here. A guest was giving his friend a hair cut on the 2nd floor. The couch in the lobby needed to be replaced. The room smelled musty. One bed was hard one soft. The soap dispenser did not work at the bathroom sink. There was some blackening in the tub grout. Two stars is because the room had all the amenities; blow dryer, iron and board, coffee maker, micro wave, etc. I did not mention the spotty paint patches because the MOTEL appeared to be upgrading.

  • 3
    « Not a place to get 100% comfy »

    It was a clean hotel with friendly staff. However it is advertised as a more executive hotel but there are minimal perks. Advertise premium channels like HBO, there's even an HBO guide in the room with no access to that channel. Stay here only if you are passing through, not for a weekend getaway or a luxury spot. Definitely a renovated place that seems it used to be an Econo Lodge or equivalent. Parking close to your room is impossible if you go out for an evening. Breakfast is plentiful but pretty bland. Again, a good bargain hotel, but you do get what you pay for. I would not revisit.

    4
    « great place if you like inn's »

    this place is great if you like inn's i don't love inn's the room was nice there was reno's in the lobby wouldn't stay here again but oh well, the reason I dont like inns is because the door faces outside

    5
    « Personnel went out of their way to make us welcome! »

    Our room was clean and comfortable, and the price was very good. But the thing that made the stay most memorable was the special "Round Rock Donuts" that Ana purchased for us! Everyone was friendly and helpful. We will stay there again on our next trip! God Bless!

    5
    « Roses for my Birthday!! »

    Checked in and got roses when the clerk found out it was my birthday!! Great staff, room was very clean. We will definitely be staying here again. We were having so much fun that we extended our stay. I recommend this hotel for couples, family and business trips, even solo.

    4
    « Great Staff, Very Friendly, Comfortable Stay. »

    Best Western was a great stay. Comfortable room, good breakfast and easy access to the highway and surrounding shopping or restaurants. The staff was terrific. I was most impressed with the young lady at check in. Cheryl was so polite, and friendly, she was very helpful and accommodating. I appreciate the attentiveness to make our stay as simple and easy as possible. Would recommend to anyone and probably book the next time I'm in Austin.

    5
    « Excellent. »

    Hotel staff was very professional and courteous. Hotel was clean. Everyone on the staff was on top of there game. From the young lady at the front desk Cheryl. To the front desk lady Ana in the morning. Ladonna and Jarod were also helpful. Great experience.

    5
    « Satisfied »

    Just wanted to take a moment to give a "shout out" to emoyees Ladonna, Ana, Jared, and last but not least Cheryl. They have been very accommodating to my needs and they are willing to go out of their way to make my stay comfortable. Great Job Best Western, I definitely come back again,,,,

    4
    « Comforts of home »

    I can see why there were a lot of compliments of Cheryl; she was helpful and friendly to say the least. Both her and LaDonna offer some of the best customer service you will find anywhere! Comfortable rooms and I like the different soaps and lotions at the push of a button. The breakfast is good and hot. I don't care much for the eggs which seem powdered, but everything was decent. It is a prime location right next to a YMCA and just about everything else you can think of close by. I recommend it and will be staying there often when I come to my Austin business trips.

    5
    « Very professional and very nice! »

    Cheryl at the front desk was awesome! Very nice and made stay for the 2 weeks was comfortable as possible. Will definitely be going again when I go back to round rock in November. Room service was great. And the maid crew was great. The kept everything clean with new sheets towels etc. The best everything for the price.

    5
    « Best experience I have ever had with Hotel Staff. »

    This hotel has the friendliest most helpful staff I have experienced. Starting when Ana did our midnight check in right through Cheryl staying after work to track down items that my wife had left in the room and then calling us at the San Francisco to let us know they were found and that she will hold them for our next stay in a couple of weeks. Thoroughly enjoyed the stay, clean comfortable room and facility, good food and a friendly atmosphere that made us feel very welcome and comfortable. Highly recommend.

  • 5
    « Eng. Khaled »

    I have stayed in the hotel for 10 days and will be my definite place when i come and stay in round rock. Close to everything needed. Room are vey clean and the staff is really supportive and friendly. Special thanks to Cheryl in the front desk for her hospitality and support, also special thanks to the Manager there for being friendly and supportive when i requested help. Great place to stay for sure.

    5
    « Hotel Stay for Interview »

    Cheryl was excellent and gave great directions around the Round Rock area and places to eat. She was very accommodating. I would definitely recommend this hotel for people to stay in due to convenience and accessibility. It's right off the interstate especially if you need to be on the North End of Austin.

    5
    « Awesome place »

    I checked in here for work for the week. Great price. Comfortable rooms and amazing front staff. Arantya and Cheryl are amazing. They will help you with any recommendations. I will be staying here again.

    5
    « AMAZING ! »

    This hotel was amazing, very clean and CHERYL was absolutely amazing. Was very friendly, willing to help with anything and even called to check in and make sure everything was okay. Would definitely recommend this hotel !!!

    5
    « Great stay! »

    Ladonna and Cheryl gave me great service and also super recommendations for food and places to go as a newcomer. Clean hotel and friendly staff! The wifi is fast and has a business center so I could print some documents. Also right off 35 so you can't miss it.

    5
    « Perfect place to stay in when on business »

    The room was very clean and tidy. Cheryl was exceptional. She was very kind and friendly upon my check in. Her restaurant suggestion was perfect and I appreciated the help. Location was perfect for my purposes and I would stay again. Overall, it was a great place.

    5
    « Nice stay »

    This hotel met our needs. The access was easy and it was close to the highway. We were not far from places to eat. The rooms were big enough and nicely decorated. They were clean and comfortable. The staff was very nice.

    5
    « Great Price, Great Staff! »

    Being completely honest, the outside doesn't look like much, but it was very clean and comfortable. Cheryl was working the front desk when I checked in and she was extremely nice and helpful. She gave me some great food recommendations and even remembered me when I accidentally locked myself out of my room a few days into my stay. It's got a great location for foodies.

    5
    « Awesome Cofortable Stay in Round Rock, TX »

    I drove up from a very long drive from Houston, TX. I was greeted very warmly by Cheryl at the front desk. She was very helpful in helping me checkin and find an get a appointment that was trying to get for a long while. The room was very clean, the bathroom had great water pressure with hot water and the Internet was ok it could be better. In all I would stay here again and recommend this place to any of my friends.

    3
    « Average Hotel »

    Nice Lobby. Average room with old and dirty carpet and not very comfortable bed. Breakfast was really pathetic. It would have been better if they don't offer it. Rotten bananas, canned fruit cocktail didn't even look fresh. Eggs were okay. Cereal, waffle and coffee was good. Service and staff was great.

  • 5
    « Great Hotel Staff »

    Cheryl was friendly and very helpful. She explained in great detail all that was available to us. She made us feel welcome. I have stayed at this hotel before and am always satisfied however, Cheryl is truly a professional.

    5
    « Best Western Executive Inn Staff, customer service and location »

    Excellent staff, service and very good location. It felt like home. I quite enjoyed the breakfast service and my entire stay. I sure recommend this hotel and I will be there again on my next visit to Austin.

    4
    « Clean Property with GREAT Staff!! »

    The hotel is clean and well maintained. Cheryl is an absolute Godsend of a manager and made my stay very pleasant. I highly recommend staying here for the price and location easy access right off IH-35!

    5
    « Affordable and Clean »

    This hotel is at a good location and does not hurt the wallet whenever you stay here. The rooms are always clean and free breakfast is included. The staff is great, Cheryl was very helpful and friendly!

    5
    « A Home Away from Home »

    We have been staying at this particular motel for years and we have never had any complaints about anything. The staff is friendly and helpful. The rooms are modern, neat and clean. There is a large variety of items on the breakfast and the items are kept warm/cold and are kept replenished. A good location and reasonable rates.

    5
    « Best hotel staff in Round Rock Texas »

    I stay in hotels, cross country about 12 to 16 days per month, on average. While in Round Rock Texas, when I stay at the Best Western, staff members such as re AWESOME. Ms Cheryl, caters to customer needs. She is one of the multiple staff members who will keep me coming back. Quality service along with clean rooms and comfortable beds, and of course the NFL Network on TV, which, is hard to find in hotels, cross country. But, if they only keep highly qualified staff, such as Cheryl, I'll keep coming back, just for her intellectual attitude and down to earth personality. Thanks so much, in the USA, we need more people like Ms Cheryl, great great person overall, great place to stay.

    5
    « Clean, Comfortable, and Kind »

    We stayed here on our way to help our son move into his college apartment. Our room was clean and comfortable, and we were on the road again the next morning, glad to have been able to have breakfast quickly and get on the road. When we were an hour away, I got a call from the front desk- housekeeping had found my iPod in the room. They kept it at the desk for me until we came back through a day and a half later. We have left other valuable things in hotel rooms before, and even gotten them back once or twice, but this is the only time the hotel has called to let me know that we left something. We will definitely be back!

    5
    « Texas-style Niceness »

    All the staff here, from the receptionist on down, were very nice and polite. I would certainly stay here again on business or for pleasure. The Texans here were as nice as you would expect them to be.

    3
    « Good In and Out Stay »

    If you book this hotel for more than sixty a night, you're wasting money. The staff is great and the amenities are pretty decent, but the rooms are dirty and not worth more than base motel rates. Great location, near food, gas, outlet mall, and grocery, but not so great if you plan to spend a lot of time in the actual room. Dated deco and damp carpets.

    5
    « Amazing Customer Service »

    My room was clean and in great condition but that's not why they got 5 stars. Cheryl behind the counter was amazing. During check in she gave me the times of the free continental breakfast and of course I said "What no breakfast in bed?". Then when I arrived in my room she called to ask me how my room was and that she would like to bring me something. She came to the door with two paper plates taped together and told me not to open it until morning. The next morning I opened it to find a picture of breakfast on one plate, a plastic fork and a note enjoy your breakfast in bed. A smile is a great way to start a day. GREAT JOB Cheryl!!!!!!!

  • 4
    « Awesome steel guys »

    Nice clean hotel and they left the a.c. where we set it. Ana and all of the staff were great. Good breakfast and nice clean pool. The rooms seem to be recently redone. Also this hotel is in a good area didn't have any problems with parking or things getting stolen. Great proximity to a lot of restraunts also.

    5
    « Great service »

    Booked a last minute reservation and Cheryl was very helpful getting us set up in a room. She was very friendly and accommodating. The room was very clean and in good condition. The continental breakfast was also a plus!

    5
    « Great »

    Great service, very friendly and helpful. I would highly recommend this hotel to anyone coming to stay in the area. Cheryl at the front desk was great! She was very kind and helpful both over the phone and when we arrived for our stay! And the breakfast was great!

    4
    « Softball Showcase »

    This was our first time at this hotel and many years since we stayed at a BW. We had a weekend showcase for our daughter close to this hotel. The staff at the front desk was very good. The room itself was okay. It was clean and was your basic double bed, flat screen, mini frig type of room. The breakfast was good. The quality and freshness was better than other hotels similar in price range. The hotel only had 1 working ice machine though. This was an inconvenience. The other members of the team were also staying there so we had to continue to buy bags of ice on the way to the park. Overall it was a decent hotel for the price.

    5
    « Another Great Stay at the Round Rock Executive Inn »

    We have stayed at the Round Rock Executive Inn many times. We have enjoyed the consistently high quality. It is close to Austin, but away far enough from the Austin city limits to avoid the congested inner city. The pool is clean and refreshing. There are many places to eat in the surrounding area. The Round Rock Executive Inn is our home-away-from home!

    5
    « Great Experience »

    We would definitely stay at this hotel again. Beds were comfortable, front desk people were helpful, the rooms were clean and it was easy to find. Our grandchildren enjoyed the pool. We had a smoking room but it did not smell bad like some smoking rooms do.

    5
    « Hotel stay for BJJ tournament »

    Although this trip did not go as we had hoped, our hotel stay was amazing. We were checked in by Cheryl and she was friendly and helpful. Our stay was fantastic due to the hospitality of the staff. We were always addressed by our names and felt like we were old friends visiting. The location is also fantastic for ease travel to the sports complex.

    5
    « Great Hotel »

    I cannot say enough about this hotel. Our room was spacious, even with 2 teenage girls. Cannot say enough about Cheryl at the front desk. She went out of her way to make our stay comfortable. Cheryl even ran to our room with extra towels for the pool. She is a super employee. We will definitely stay there again on the next trip to Round Rock, Texas. Thank you Cheryl. Nancy Autrey from Virginia.

    5
    « Awesome Place »

    Our stay was exceptional. We play select baseball and travel a lot but this was THE BEST stay we had all summer. This was the last game of the season and you guys made it awesome. We loved the size of the room and the air condition was and A+ for my husband (He likes it cold). Cheryl was awesome!!! Our games finished early on Saturday and had no idea on what to do for fun. Cheryl gave us many ideas during our stay. Especially going to watch the Round Rock Express!! Yay baseball!! Later we went back to buy snacks from the vending machine and she asked if had enjoyed our evening. There was a gentleman who wanted coffee and she offered to make him a fresh pot. Then asked me if I drink coffee (which I do) and said "there will a fresh pot coming up". Thanks Cheryl for everything.

    5
    « A top stay. »

    For our 2 night stay, the hotel room was clean and roomy with extra storage space in both the room and bathroom. Very effective air-con controlled easily in the room. Ample parking. Easy to access off highway. Breakfast presented well with regular top up of supplies. But the very best part of our stay was the exceptionally helpful and friendly staff. Every staff member we encountered from the manager through to the housekeeping staff, smiled and spoke with us in a welcoming way. Nothing was too much trouble. Arantxa, Jared and Cheryl at the front desk all provided extra assistance when required at any time of the day or night and then said "let me know if there's anything else I can do for you". Provision of locked security box held at front desk very useful. Excellent value for money.

  • 5
    « Great Place To Stay »

    After staying at a few other hotels in Round Rock it was refreshing to stay at a hotel where EVERYONE is so nice and helpful. Cheryl was awesome because she took the time to call me (on her own) and told me about the Best Western's reward program. She is always so eager to help and will offer to bring what I need TO ME when she isn't busy helping other guests. Other places NEVER do that. She follows up with me to make sure that Im having a great stay. I have extended my stay many times. The rooms are clean, a good size, breakfast is yummy and the housekeeping staff are great too!!

    5
    « Great visit »

    Came here and was very impressed with my visit for the price I paid. Will be staying anytime I'm in the area and in need of a hotel. Cheryl was also amazing and providing me great customer service as well as information about the area. She rocks!

    5
    « The employees were great to deal with, especially Cheryl and Arantxa, very helpful and informative! »

    Our room was very cleaning & inviting, beds are a little on the hard side but not too bad. The pool was nice and clean and the continental breakfast buffet was great too! Lots of restaurant's nearby to choose from also. Will definitely visit again!

    5
    « Great place to stay »

    We have stayed here several time and have never had a bad experience. The staff is always pleasant and professional. This stay the person who checked us in was named Cheryl and she was awesome. The rooms are always clean. The beds are very comfortable and the the breakfast is always good.

    2
    « A place to sleep. »

    I'll start the review by saying that I was specifically asked to write the review when I checked in (7/12/16). Cheryl indicated that this hotel was #4 (I think) on TA and they wanted to be #1. So, I'm doing as I was asked - I'm writing a review. Unfortunately, it's an honest assessment and won't do much to bump this property up the list. We checked in later in the evening - 9:30-9:45. When we arrived at the room (note: this is an all exterior corridor motel), we found our door propped open with a cleaning rag - lights on, A/C blowing with all its might, room temp hovering around 92 degrees. [strike 1] We went back to Cheryl and asked to borrow a fan because the room was unbearable. No fan was available, but she did point us in the direction of a local HEB supermarket where we could buy one. Not happy about the situation, but with no other options, I drove to the HEB - only to discover they closed about 5 minutes before I arrived [strike 2 - you should know the operating hours of any establishment before sending a guest]. Drove an additional 10 minutes to Walmart and spent $30 on a fan I didn't want/need. My room rate just jumped up $10/night [strike 3]. So, with the fan, we were able to tolerate staying in the room...but it was WARM. The next morning, we tried the breakfast. I'm sorry to say it was a disappointment. The 'eggs' and sausage were cold. The pastry was hard and dry. The orange juice tasted like watered down Tang. They had milk and oatmeal, but no microwave in the breakfast area to warm it up. So the lady from the front desk offered to take it back to the microwave in the office (???). She returned with a luke-warm bowl of milk and oatmeal that wasn't hot enough to make the transformation to "oatmeal". [strikes 4,5,6] We left for the day, returned late that evening, hoping our room would have cooled down. Another disappointment. The area nearest the A/C was 'OK', but the cold air couldn't make it back to the bath area - not even with the assistance of the new Wind Turbine fan. So, when showering, we had to (1) leave the bathroom door standing open {no, the exhaust fan in the bath didn't work either} to allow the steam to escape and (2) shower with barely warm water so we wouldn't break out into a sweat before getting out of the bathroom. [strike 7] Not to pile on, but I must also mention the bed. Poor. Even my 14 yr old daughter complained that it was uncomfortable. And she can sleep anywhere. Thankfully, our visit only lasted 3 days. It never got any better. The room stayed partially cool the whole time. There was never any explanation as to why our room door was standing open at check in. We tried breakfast again on day 2 and all agreed it was worse than the day before. By day 3, we went elsewhere and purchased breakfast (bumping our cost/night up even further). [strike ???] The bottom line: this motel simply can't compete with the newer, modern hotels that costs a few dollars more/night. My wife booked this reservation, wanting to save a few dollars, but we won't make that mistake again. There's a Holiday Inn Express 5 minutes away and several other choices in the area. I have to believe there are at least 5-6 options much better than this place.

    5
    « Texas trip »

    Room was great. The employees at the front desk, Arantxa and Cheryl were so helpful. They were very informative about what was in the area, an even reccommended a great bbq restaurant . I would definitely stay there again.

    5
    « Compassionate Staff »

    Having had a medical procedure while I was staying here. Staff expressed concern as to my well being. Breakfast experience was satisfying with a good variety to choose from. During our extended stay the laundry facility was a welcomed plus. the location is at the hub of activity the Round Rock. Wether dining out or checking out the latest at a movie theater to watching a professional baseball game.

    5
    « Always a great stay. »

    I always stay at the Best Western in Round Rock, Texas. Convenient to locate, close to plenty of places to eat, clean and safe. The staff is always friendly and helpful. Last time Cheryl was especially helpful with directions and suggestions for places to eat. Top rating.

    5
    « Excellent service »

    I have stayed here a few times and have always had excellent customer service. Ana was very friendly when checking me in. Arantxa and Cheryl were so nice and helped me with my laundry. Rooms have been clean both times. I'm not a breakfast person but they have a full breakfast buffet. We will definitely stay here on our next visit to Round Rock.

    5
    « Awesome stay »

    When ever we stay in Round Rock we stay at the Best Western. They have a great staff and go out of their way to make it very enjoyable. The Restaurant next door is great too and the location is super convenient. Ana at the front desk is a sweetheart. Thank you!

  • 5
    « Best stayand so comforable »

    well great room very clean.I would stay at Best Western again.They have the best breakfast around . You will get a great nights sleep with the great beds they have .Shower head gives you a great fresh feeling afterwords.

    4
    « Truck driver »

    Stay here off and on year round, always impressed by Ladonna and staff Ana, Aeantxa, Cheryl always do well to make me feel at home . Lily keeps the place pretty clean. Its location sort of a gateway to Austin and surrounding communities walking distance close to decent Mexican food , and Sirloin Stockade. Easy drive to a host of others. Having access not far to 35, 45 , 79 , 1 and 130 makes this a convenient location for me . Jerod always has coffee ready, sometimes thats kinda early in the AM. Good friendly people go a long way in my thinking as to what makes an enjoyable trip or a better day .

    5
    « Very well pleased »

    When we first arrived, we were greeted by Arantxa and Cheryl. We had already booked reservations prior to arriving and the process was quick through them. Cheryl explained in detail anything from the breakfast to the check out time info. Also Arantxa helped us out with anything we needed with no problem. Both of them exceeded in excellence as far as customer service. Will definitely plan my trip again and stay at the best western executive inn.

    4
    « Friendly staff & nice rooms »

    Took a golf trip with some friends and chose this motel because of the vicinity and price. The rooms were nice and fresh. The staff were very friendly and accommodating. Enjoyed our stay. Would definitely recommend.

    5
    « Stay in Round Rock »

    Ladonna and Cheryl were great with our just coming in and getting disable room we needed for our one night stay on the trip through TX. The Hot Rod Power Tour had passed through and we were on our way to Oklahoma the next morning. Thanks for making it easy

    5
    « Very good »

    Thank you arantxa and cherry very helpful I will come back to this hotel . Clean confotable and affordable price I defenaly recommend this hotel . Frot desk are very friendly and helpful people . I can't wait to come back to that city is my first time here and y really feal trated good thank you

    5
    « Roundrock, TX Best Western »

    My son and I had a very nice visit. Everyone on-site is very friendly, and all offered any support needed (of which there was only one, which was our fault). Every public area was immaculate, There was constant attention paid, in case there could have been accidents. During this visit, every person working the front desk was very friendly, and helpful. The way attention is given to each person being helped is very nice.

    5
    « Comfort »

    Extremely Comfortable, location was very convenient for travel, especially for exiting and entering freeway and other streets. Location was good for using GPS or ATLAS, I use both. Easy for down town travel, easy and convenient to restaurant choice.

    3
    « I guess you get what you pay for..... »

    Cons - The air conditioner was fairly noisy. The pool was dirty (floating hair and the a gritty bottom). The breakfast was possibly the worst that I've ever seen. There was no milk (some kind of vanilla soy substitute was offered), the sausage was bathing in a warmer full of grease, and the pre-formed eggs looked and tasted like they had just been taken out of a plastic wrapper and heated up. Lastly (and probably least important), the channel lineup in the room states that HBO, Showtime, etc. are available, but those channels don't work. Pros - The room was clean and there were plenty of towels.

    5
    « Above and beyond! »

    Clean, neat, kept. This is not a high-priced luxury hotel but is very quality. The atmosphere is professional yet down-to-earth friendly. It truly makes you feel as if it's a home away from home. We received the most pleasurable customer service we have ever received from Cheryl. She went above and beyond to take care of ANY customer we saw come in. SHe's truly a top asset if not the reason this hotel is so exceptional.

  • 5
    « Trainers from Dallas »

    Cheryl was very friendly when we checked in. The room was clean and nice, surprisingly. This hotel doesn't have a gym but they do let you go to the YMCA and work out. Breakfast was hot and delicious. I definitely recommend this hotel if you're wanting a nice clean room at an affordable price.

    5
    « Thank you Ana & Cheryl »

    Cheryl and Ana were at the front desk when we arrived, both ladies were very sweet and helpful to us. Our room was very clean and spacious. Thank you ladies for a very pleasant stay. The Hot breakfast was very delightful we didn't need to go out to breakfast.

    5
    « First time in Round Rock, cant wait to come back »

    First stay in Round Rock , was in town for a wedding, Best Western proved to be a great location in Round Rock , our first night was a exciting and scary as our room was also booked to another guest who used a key and came into our room , it was a honest mistake ... glad the chain lock was on.. other than that incident it was a great stay.

    5
    « Thank you Cheryl! »

    Cheryl at the front desk so was friendly and helpful from the moment we arrived. We took her restaurant recommendation "Pok-e-Jo's" and it was delicious. Cheryl also later called to make sure we found our room okay. The rooms are clean and updated so they are aesthetically pleasing. The location is in a safe area for families. The breakfast had several options from fruit to cereal to hot items as well. Overall a nice home away from home for a few days.

    4
    « Austin Restful »

    Very very clean motel. NEW & soft fluffy towels. Newly redecorated-very tastefully. Good breakfasts. Front desk--LADONNA-professional & helpful when called for directions. Husband left wedding ring on counter-called 2 hrs after ck out-she sent someone Right up to room(hadn't been cleaned yet)-and SECURELY kept it til we could come back!! Our entire 3 nites a pleasure. Only reason didn't get 5 stars-room had a slight odor--opened Windows--went away.

    5
    « Quick over night trip »

    Decided at the last minute to stay over night to see our son ply in the State baseball playoff game. Found the hotel near the fields and called. Cheryl that answered the phone and made our reservation was the best! She was there at check in and again was very good, recommending places to eat etc. Later she called the room to see if we needed anything and brought it right down. Nice clean spacious no frills room which was perfect for what we needed. Several good restaurants in walking distance.

    5
    « Great Service »

    My family and I came to Round Rock for a graduation and decided at the last minute to drive all night to Round Rock from New Mexico. We needed a place to get ready before the graduation started. I called around to hotels in the area and they all said they were full or couldn't help me at the time. Then I called Best Western Executive Inn and a lady by the name of Ana answered and she was happy to help. She helped my family book a room at an early time and she offered us hot breakfast after a long drive. She really saved us a lot of hassle. The rooms were great as well. Great place for a great price. Ask for Ana at the front desk I am sure she will be happy to help :-).

    5
    « Very impressed with hospitality »

    We were welcomed by Cheryl who immediately knew my first name after giving her my last. Remembered why we were in town and asked about our plans. Extremely friendly and helpful. Offered great suggestions for dinner. Even called our room about thirty minutes after we checked in to see if everything was okay and to ask if we needed anything. The guest before us was unhappy and she handled herself very professionally and never got rattled. The hotel over all is good: clean rooms, mini fridge, microwave, and coffee pot. What makes this place stand out is people like Cheryl who go out of their way to make your stay enjoyable!!

    5
    « Excellent Stay »

    What a wonderful place to stay. Staff (especially Ana) was helpful and delightful to deal with. Great location close to everything I needed to do in town. I would definitely stay here again next time I am in town.

    5
    « Birthday weekend !! »

    Came here with a couple buddies of mine for a fun filled weekend. Rooms were clean and had everything we needed. The ladies who checked us in, Ana and Cheryl, were super friendly. Breakfast was typical of most hotels but it was good, loved the Texas shape waffle. Great price compared to other hotels in the area. Would definitely recommend this hotel ! Nice job ladies !

  • 5
    « warmly greeted by Cheryl at the front desk »

    We are based out of Oklahoma transporting vehicles throughout the south and midwest. Staying at several different chains - best western is our favorite hands down and this location was one of the best. Beds were very comfortable, sheets felt good. Location although next to I-35 was quite. There are restaurants within walking distance. We would definitely stay here again.

    5
    « Great staff »

    The staff, especially Cheryl and Arantxa, were enthusiastic and always took the extra time to ensure my stay was relaxing and my requests were always answered promptly.. The hotel offered a real breakfast (with sausage and eggs). Hotel was situated near the Dell Diamond (AAA baseball), outlet mall and is within a short distance of the Capital.

    5
    « Great visit »

    We checked in last night with Cheryl and Arantxa they where very pleasant. Check in was fast both of the rooms very clean. Later that evening had to call ambulance for my grandfather and Arantxa came to the room right away to ask if I needed anything which I appreciated. I highly recommend this hotel. Pool was awesome. Room clean, very friendly staff. I will back.

    5
    « Very satisfied customers :) »

    There was a mistake with one of the rooms I booked. We had booked several (7 rooms). For one of the rooms, instead of 2 beds, there was only 1. Cheryl and Arantxa corrected the problem fast. There was no extra charge. They were also very friendly and professional. Will definitely do business with again.

    5
    « Excellent Service »

    The service definitely 5 stars. The hotel is clean and well maintained. Employees Cheryl and Arantxa made sure our stay was nothing less than pleasant. I requested a room change and they did it immediately. I lost my room key a couple of times and they we're more than happy to replace it for me, and always with a big smile.

    5
    « 2nd Stay as great as my 1st »

    I love this Best Western! Stayed her for almost 2 weeks a few months ago, and have been on the road 4 of last 5 months. Always disappointed when my destination doesn't have a Best Western. Arantxa at the Front Desk and Ladonna welcomed me back and all the staff go above & beyond with customer service. The location is so convenient to everything a traveler wants or needs too. Comfortable,clean rooms & I feel safe here. The free hot breakfast was great & WiFi fastest I've had on my trip. I love the old style where you can park right in front of your room so hauling in your luggage is a breeze. True Texas Hospitality! Thanks to all the staff

    4
    « Baylor graduation »

    I was very surprised at how nice the room was, lovely. The breakfast was very good every morning and quite convenient. The staff was top quality people everyday right from the check in. we definitely will stay there again and the location was great. everything we needed was close great restaurants all around us. this hotel was a great value and again a pleasant surprise.

    5
    « Diane and Sunny »

    Every time we come here and stay, we get top notch service from Cheryl! She always calls and checks on us, and they are so nice and helpful. We have stayed a few times already and we just live in town! It is a great getaway, and the rooms are very clean, not to mention the breakfast is wonderful!! We give them 10 stars if we could?? I highly recommend staying at the Best Western Executive Inn in Round Rock!

    5
    « Great front desk staff »

    Room was clean and comfortable. Lots of TV stations. The price was right. The difference was the excellent service by Cheryl and Arantxa. They called and checked on us once to make sure everything was good, then came personally to make sure all was good. You can't get any better then perfection.

    5
    « Awesome staff, clean rooms! »

    Room was clean and well priced, the front desk girls Cheryl and Arantya hooked us up by pointing us towards the best bbq in texas and that great mexican bar next door. Got me a spare luggage rack and got to take my picture with the biggest horns in the world in the lobby. Thanks girls!!

  • 4
    « A Good Motel »

    The staff was friendly and helpful. Our room was clean and comfortable. One drawback was there were stairs instead of an elevator for second floor rooms. The hot breakfast was adequate and the staff kept the breakfast bar well supplied with food.

    5
    « Great staff »

    The hotel was clean, and the staff was beyond excellent. Cheryl was our contact, first calling her to secure rooms by phone and get directions from the hospital, then a nice welcome when we arrived by her. My sisters and I were traveling alone, and she accommodated our needs in a friendly manner.

    5
    « Always a pleasure »

    I have stayed here many times and have always found the lobby, rooms and grounds to be well kept. But the staff and service I receive is by far what brings we back time and time again. Ladonna never fails to speak to me asking about anything from my drive in to my family. I want stay anywhere where in when in the area.

    5
    « Round rock »

    The hotel room was very nice and comfy almost like home. What made it even better was being greeted by Cheryl. She was the most friendly front desk clerk I've seen. I travel 100% of the time and it was great being greeted by a friendly face. I recommend this hotel to everyone

    5
    « Grandparent's visit »

    We always stay here when we visit Round Rock. Very convenient and clean rooms. Cheryl at the front desk is always helpful and friendly!! The free breakfast is very good and more options than most places. Great place to stay in Round Rock!

    5
    « Perfect Customer Service »

    Cheryl and Arantxa know service with a smile! From booking the rooms to answering questions during the stay, their smiles and helpful attitude made for a great stay in Round Rock. Rooms were nice and clean. An older style hotel from the exterior, but modern inside! A good rate and a great stay!

    5
    « Awesome customer service »

    I stayed on the night of 10th May. The staff here was very friendly and welcoming. I was given a room in the second floor. The room was clean and well maintained. Fifteen minutes after I checked in, I got a call from Arantxa checking if everything was fine in the room (it was). Around 9 pm, I called the front desk to check if I could get hot water for a cup of tea. Cheryl offered to bring it to my room and within few minutes she brought it to my room. Breakfast was typical for hotels in the price range and the breakfast area was clean and bright. Overall I had a very good stay and the customer service by Cheryl/Arantxa made it even better. I would stay here again in my next visit.

    5
    « Great Experience »

    Inn was extremely clean and comfortable. Ana and Cheryl at the front desk were friendly and helpful. A nice selection of breakfast items and the dining room was clean and bright. A great experience. We will stay again.

    5
    « Kelly's wedding visit! »

    Arrived in the afternoon, walked in and the front desk lady was on the phone, but still smiled and greeted. Being she was on the phone, I listened to how polite she was, during the conversation she said "sorry you feel I'm being hard to deal with" I was like wow!!!! Your being very polite to the person on the person on the other end. She went as far to let the person know that the General Manager will be in and they are welcome to talk to him. Cheryl, your very nice and polite.

    3
    « Our first visit to Texas »

    Was not pleased with dirty shower (hairs on wall & in tub) and no cable channels. Good thing we were busy most of the time, so we didn't really miss them much. If there is a next time, I will try to select a nicer motel for a cheaper price. I'm sure there are some out there.

  • 5
    « Great Staff, Great room beyond my expectations! »

    Room was neat, clean and orderly!!! However it was and is the front desk staff that made my stay the best! Cheryl helped with directions around the area and hit it without fail every time. Never felt lost! Thank you Cheryl! One of the most knowledgeable and sweetest person ever! Cleaning staff were polite and friendly! Thanks you BW, I will be staying with you again!

    3
    « A motel, not a hotel »

    The good: very friendly staff who tried hard. Coffee is not bad; breakfast is very typical for this kind of place. The not-so-good: this is a motel, with all entrances outdoors directly onto the parking lot. Lots of construction workers seemed to be staying here. A lot nicer than a Motel 6, but still a motel - and I don't like that layout because I don't feel safe. The bad: right on the highway and noisy. Some sort of work going on with a large truck in the parking lot next door at 11:30 pm, followed by swapping out dumpsters at 5 am.

    5
    « Quick trip south »

    Exactly what I've come to expect at Best Western- a nice room, comfortable bed and the necessary amenities. Kudos to Cheryl who provided a warm greeting and helpful information. Good location. Liked dispenser type body wash, shampoo and conditioner.

    5
    « Great Service! »

    Cheryl and Ana at the front desk were super helpful! They helped us out with anything we needed. Also, got a great recommendation on dinner next door at the Mexican restaurant. Breakfast was excellent and room was clean. No complaints

    5
    « My Mother's day weekend »

    The hotel staff are so warm and inviting. They are genuine and want to make you happy and make sure you are comfortable! This is a great hotel with high standards for its class! We always choose to stay at this particular hotel due to the friendly staff and the pet friendly fees. These perks made our stay worry free, because we felt we were not a burden when we asked for certain things! We wish all hotels were like this one!

    2
    « Noisy, Expensive, and Poor quality breakfast »

    I found this hotel for my father, who stayed there May 6th. He'd had a long drive on very little sleep, and really needed a rest before a family wedding. He checked in around 2 pm. but was unable to sleep at all due to the noise from a nearby room being renovated. He returned to his room after the wedding and did manage to sleep decently overnight, but checked out at 6 a.m. He mentioned the noise to the front desk and they were unapologetic and offered nothing. I find this unacceptable treatment of an older person, who had medical reasons that he needed rest. He also told me the breakfast was just not good. Overall he felt it was quite an expensive stay for what little he got.

    5
    « great front desk cheryl »

    the front desk check in was the best thing of this place. cheryl was very nice, pretty, and helpful. her tip of a local terry blacks bbq was spot on. the only reason i would want to come back is to talk to her again!

    5
    « Great hotel with friendly service »

    Here's a scenario. You're sitting in the passenger seat. Your wife is driving because you got turned around on a Texas access road trying to find the gas station and got lost instead. She's told you to find a decent hotel and don't screw it up. Okay! Maybe that's not you, but keep reading anyway. You need a clean room with ALL the amenities she could possibly want; even the ones she hasn't told you about yet. You need fast, professional, courteous service from a person who's competent and still likes people. Oh, and a good hot breakfast included with the already very reasonable room rate would be nice too? It's right here! This is your hotel. Cheryl, our receptionist was a delight to deal with. She really made checking in a painless pleasure. Our room was easy to find, spotlessly clean, and incredibly comfortable. And yes, a good hot breakfast will be waiting for you in the morning. I've made numerous trips to Round Rock over the past year and stayed at several of the many hotels in the area. By and far, the Best Western Executive Inn is the nicest I've found.

    4
    « Excellent Stay »

    The rooms are clean. They offer a great breakfast bar, Texas shaped waffles were a big hit! Helpful and courteous staff. We loved our stay. Definitely would recommend Best Western Exective Inn. Only negative would be the interstate noise at times.

    5
    « Excellent comfortable hotel »

    I have stayed in this hotel many times and I always like coming back... Cheryl and Jarod are very professional working the front desk, and they make sure my stay here is great and enjoyable.... I will definitely recommend this hotel to my family, friends, and co-workers... L.C

  • 5
    « Truck driver »

    Greeted with great customer service lady at front office name Cheryl made us feel very welcomed and she has great customer service and very friendly.Nice rooms and very clean I was very pleased I rate yall a 5 star.

    5
    « Good Hotel »

    Nice Staff, Clean Rooms, Quite, Good room Rate. Nice Pool, Good Breakfast. We stay here every year when we are in town. Great area for good food and entertainment. Cheryl working at the front desk was very friendly and really appreciated our business.

    5
    « Excellent Hotel »

    I stay here often with my workers. My job takes me to the Austin-Round Rock area almost every month and we always stay at this hotel. Breakfast buffet is above average, rooms are always clean and staff is the best you can get. Ladonna, Chris, Ana and Cheryl are always so friendly. Thank you for always welcoming us with smiles. We will be back to this hotel shortly.

    3
    « OK but... »

    A few things didn't go to well on our visit: 1. Power went out for 2 1/2 hours right at dusk. All the lights went on once the power came back on at 11p... woke us up... Clean up with the help of my laptop screen. 2. The next night a bunch of guys/gals sat around my door with beers and their lawn chairs and had loud conversations till from 10a-1am. The front desk lady came out and asked them twice to move or keep it down. They did move a few doors down but we still heard them. 3. The breakfast is rather poor especially the eggs. The bagels ar clod and sticky, you get the picture. 4. The room smelled very musty? The carpet was tattered at all room and hall entrees. 5. Highway noise is constant and loud all night. On the good side : one of the best and friendliest staff you will ever meet. I would not stay here again.

    5
    « James W. Jones »

    The accommodations, breakfast buffet, pool and staff were all excellent! I normally do not write reviews but the staff you have employed there are extraordinary...super friendly and helpful. One young lady working the front, named Cheryl "something or other" is a gem to have in that position greeting your clients. Super nice, friendly and informative about the area. Thanks Gang! James Jones

    5
    « Outstand in Every Way »

    I recommend staying at the Best Western Executive Inn in Round Rock Texas. The rooms are spacious and clean and the hotel has several fine amenities. The breakfast are complete and tasty and I would like to acknowledge the staff for their excellence, particularly Jared, Ladonna, Cheryl, Anna, and Tushar. You will not find a greater level of hospitality in your travels!

    2
    « Overrated motel »

    I chose this hotel based on its ratings and reviews. I gave it a 2 rating for effort. The front entrance and lobby area looks nice and the front desk personnel were nice. However, the hotel's right next to the highway and is VERY noisy....regardless of where your room's located! I wasn't impressed with the hotel....it's like a refurbished motel....and my picture shows it! I can't see how anyone could've given this place a high rating! Don't choose this hotel if you're used to staying in decent hotels.....you're gonna be sorry!

    5
    « Great Place to stay. »

    Staff is excellent. Have stayed here many times. There is never a problem. They go out of their way to make sure you have a pleasant stay. Every time I have to travel to Round Rock, I stay here. It is very near several restaurants and the Outlet Mall.

    5
    « Nice property »

    We enjoyed our stay staff was wonderful Cheryl was extremely helpful we are planning a return trip the rooms were extremely clean comfortable room service is great interested breakfast area clean food was good highly recommend staying at this property

    5
    « great service »

    Nice place all areas of the hotel were at or above our standards. The real surprise was the service from the lobby staff check in was a breeze and all areas of the hotel were explained and more than once were asked if we needed any thing feel free to ask. Due to a delay on a job interview needed to have a little extra time at check were told to use what we needed with no trouble or speech about check out time just a great experience.

  • 4
    « Awesome customer service! »

    While this is a chain, and I've stayed at many, I've never had such efficient, courteous customer service as Cheryl and Chris deliver. They don't miss a beat. There could be a long line and the phone is ringing call after call, yet they manage to stay friendly and process needs and requests quickly with a smile. It's nice to encounter such great customer service. It is rare these days.

    5
    « Excellent Value & Service »

    We had to make last minute arrangements due to a death in the family last week. I don't think I've ever had kinder, more considerate service from a hotel staff. They took care of our every need, even though our plans kept changing because of the circumstances. Our room was spotlessly clean & fresh. Thanks to everyone for making this difficult time a little easier.

    4
    « Great Affordable Clean »

    Room was clean, staff was courteous (Jarod, Cheryl) and allowed us to retain our bags at the motel office until the afternoon of our check out day. Great dining very close by and outside of the Austin traffic. Easy access to all major highways and tollways.

    3
    « Affordable and clean »

    What to expect...the hotel is half the cost of most in the Austin area. Obviously to afford those rates costs must be cut somewhere. Pros- The hotel is clean, offers free WiFi and hot/cold breakfast. The breakfast had a nice assortment of usual breakfast items. The staff seemed friendly and attentive. They offer smoking rooms which is a nice option for some of my employees. Offers a fridge and small coffee pot in the room. Very hot water and good water pressure. Cons- In and out can be a pain, it is located on I35 service road so only one way in and out. The bed is hard, sheets and towels are rough/scratchy. Toilet paper is very thin and may as well be paper as it is NOT soft. The windows are single pane and you are by the hwy so noise can be heard in the room. Conclusion- If your looking for a cheap, clean hotel that offers wifi and free breakfast this is it. Also if you smoke this is one of the few hotels left where you can in a room. If you are use to slight background noise (hwy), sleeping on low thread count sheets and a stiff mattress you will have no problem sleeping here. Personally it was hard for me as I like dark, silent, soft sleeping atmosphere. My employees had no problems. We all had the same opinion of toilet paper though. Easy fix, stop at Walmart and get a 4 pk of their soft and strong. You will thank me after.

    5
    « Great affordable stay »

    I travel all over Texas, staying in hotels once a week. Rarely do you find a from desk clerk as nice and professional as Cheryl. Speaking with over the phone was all I needed to know I'd be taken care of. Room nice and clean. Cheryl had great restaurant suggestions too.

    5
    « Nice Rooms and Excellent service »

    Cheryl and Ana where very help full my whole stay at the hotel. They where very curtious and always had a smile. They made the trip a very good trip.The thing I did not like is that the hotel did not hve an elevator.

    4
    « Great stay with plenty of good points. »

    Booked the room a week before COTA MotoGP and still got a reasonable rate for the weekend. The hotel is just outside of Austin, a 30 to 40 minute drive to downtown. This location turned out great with the tasty Mexican restaurant right next door, Round Rock downtown area just around the block, and Walmart a few buildings over. An important part of my decision in where to stay is the pet friendly aspect. Like most Best Westerns this hotel was pet friendly. There was a free breakfast provided, the usuals: muffins, bagels, cereal, coffee, juice, and such. Will stay again when in the area.

    5
    « Thank you for a pleasant stay »

    Our stay was convenient and comfortable which made for a pleasant stay in Round Rock. The staff was professional and helpful when needed. We appreciated that the facility was pet friendly, non smoking, and very clean. Keeping our dog with us was very important. Thank you for making our four day stay so very nice.

    4
    « Awesome Visit! »

    We booked our trip for a volleyball tournament and decided to book with HotelPlanners.com. The hotel had an amazing breakfast!!! Ms. Cheryl in the front desk was awesome. She helped us with all our questions and with late check out. Thank you to the entire staff for making our stay amazing. Room was clean and spotless.

    4
    « Round Rock...a Place to Stay »

    Close enough to Austin where all the action is yet not having to deal with traffic and crowds. Great restaurants to choose from. AAA baseball team for baseball fans. Offers free breakfast. Pool. Great price!

  • 2
    « No smoking rooms »

    I made my reservation several weeks in advance requesting a smoking room. When I arrived, there were no smoking room available. After several hours on the highway and needing to complete work at the hotel, I would have to stop and go to the parking lot to smoke. By the way, the room smelled musty.

    2
    « Sole proprietor »

    Reservation made several weeks in advance. Hotel did not provide smoking room as I requested. After several hours in the car and needed to complete work in my hotel room, I had to stop and go out to the parking lot to smoke

    5
    « Great Experience »

    I've stayed here a couple of times a year for 6+ years now. I've found the staff to all be extremely friendly and capable. My son and I both enjoy our stays here. We've had very few issues, and these were attended to within moments of a call to the front desk. Ana, Latanya are almost family now, and greatly appreciated. We'll continue to stay. Thanks to everyone there, by the way.

    5
    « Service with a Smile. »

    The warm friendly smile of the front desk clerk Cheryl" was professional, courteous and prompt in getting me into a room. As a frequent traveler I see a lot of front desk clerks and when one stands out from the crowd it sticks in your memory. It also means that they are genuinely concerned in getting a great rate, a great room and in doing so it is their pleasure to help you. I can rest assured that my stay here will be relaxing and problem free. Contending with the Austin traffic is another discussion but having a nice break from the daily grind was what I really needed and why I will return here again and again when I need a place to stay when I am in town.

    5
    « Mr »

    The customer service reps, Cheryl and Ana, were extremely courteous, helpful, and knowledgeable of the area. The hotel was very clean with a pleasant atmosphere ! I would definitely recommend this conveniently located hotel to all my friends and co-workers

    5
    « A Great Hotel Experience »

    This was a great place to stay. The front desk staff were friendly and helpful and we were greeted immediately upon arrival. The room was clean, smelled fresh, and the bed was very comfortable with nice fluffy, not flat, pillows. The breakfast choices were great. The hard part was making a choice with so much to choose from. This is definitely the place to stay in Round Rock, Texas, and Best Western will be our first choice in hotels from now on.

    4
    « nice place for overnight stay »

    Easy on and off access from I35. The property was clean and so was the room. There is an EXCELLANT Mexican restaurant next door so we didn't have to get in the car and go anywhere to eat as we were tired from the day. Wasn't too excited about eggs at the breakfast buffet...they were cold and hard; not appetizing.

    5
    « Superior Service »

    I was in Round Rock for a family members funeral, I was more than surprised when I checked in that Ladonna immediately offered her condolences as well as she went out of her way to make my stay as pleasant as possible. If I am every in the area again I will most definitely stay at this hotel.

    4
    « Great Place to Stay »

    We've stayed at this Best Western several times. We've always had a good experience with our stays. Thanks to Chris at the front desk for changing us from 2nd floor to 1st floor and ensuring we were on south side of motel, close to the grassy area for our little dog.

    5
    « BEST SERVICE EVER !!!! »

    Mrs. Cheryl and Mrs. Ana who worked at the front desk were the BEST ! They had great attitudes and were very helpful ! The room we were originally wanting (a king) was sold out. But they made sure they can make our stay as best as possible. All of our other requests (wanting a first floor smoke free room) was taken care of. They called after I unloaded all of our stuff just to make sure the room met our expectations. Which it did. Very neat and clean. They're attitudes is really what made us want to stay as well. When we first walked in they greeted us and was smiling. They were AMAZING ! BEST CUSTOMER SERVICE EVER !! I will definitely recommend this hotel to anyone. I stay here every time I come into Austin. The rooms are always clean and it's a nice area. But by far, the best customer service I've had since I've been starting coming here ! If I could rate this visit and customer service more stars, I will.

  • 5
    « Great Hospitality by Front Desk Personel »

    I am very impressed by the flexibility that the team at this hotel exercise, Elizabeth and Chris, very nice young people, overheard that our car rental failed at picking us up after check out, instead of waiting in the lobby, They were so nice to let us do a late check out. Further more, when ever I called the front desk day or night, some one answered right away and always with a solution to my questions. I love this treatment!

    5
    « Multiple stays »

    We have stayed at this hotel multiple times and have enjoyed each time. The staff is extremely nice and helpful. The rooms have always been clean and well maintained. I would highly recommend this hotel for anyone, Check in and out is always speedy and trouble free.

    2
    « Not a Great Stay »

    This stay started off well with a greeting from a pleasant front desk clerk. The lobby seemed to be recently updated. Our room, 129, was on the first floor with an outside entrance. This was great since we carried a lot of gear. The room was okay but the beds were awfully hard and uncomfortable. The road noise from I 35 kept us awake during the night. For the money, this just wasn't a great deal. We chose a new Hampton Inn on our return travels and slept in a bed that cradled us. What a difference!

    5
    « Wonderful staff, comfortable room! »

    I arrived well before normal checkin time and my room was not yet available. Chris was manning the front desk, was extremely friendly and helpful! He offered to store my suitcase fore me so meds would not be left in a hot car and was gracious enough to let me know when the room was available. The entire staff was very friendly and helpful! I will be staying here again if I am back this way!

    5
    « Pleasant surprise »

    Business trip to Austin and this is the first time I stayed here. Great room and close to restaurants. Staff was very accommodating and the hot breakfast was very good. Will definitely stay here again when in the area!

    5
    « Great nights stay! Excellent Breakfast! »

    Comfortable bed, cozy blanket and pillows, and a great breakfast. Scrambled eggs, sausage links, juices, and a great assortment of breakfast pastries. I wish the flour tortillas were homemade, but hey, that's no easy task. Great hotel.

    5
    « Great Staff »

    I have stayed at this hotel a few times now and the staff never lets me down. Ladonna has always gone above and beyond to make sure we are comfortable and have everything we need. The breakfast is always enjoyable with plenty to choose from.

    5
    « Excellent Staff »

    Thank you Elizabeth for helping us get our car started! You were very kind, cheerful, caring and helpful. The room was lovely and very clean. But the staff goes above and beyond! That is what makes for an enjoyable stay, repeat customers and word of mouth recommendations. Keep it up.

    4
    « Great customer service! »

    Let me start by thanking Elizabeth at the front desk for letting us check in 3 hours early! My husband I had traveled from East Texas and I had been sick with a stomach bug all the way there. My husband explained to her the situation and Elizabeth found us a room. Once we got to our room I was very pleased to see how clean and fresh smelling our room was, especially since I had a very upset stomach. Later the staff helped my husband open up a can of chicken noodle soup. Thanks again Elizabeth!!!

    5
    « We could not have asked for a better stay »

    This was a family related trip with honey but I travel quite a bit for business and stay at a variety of hotels. Although the Best Western Executive Inn in Round Rock is not one of the top of the line, expensive hotels, I have found that they consistently make every effort to make our stays to be top of the line. This is what we found: 1. The room was large, had a very comfortable bed, had great amenities like wall mounted shampoo, conditioner, and body wash. Also had shower cap, make-up remover towelettes. 2. The room had plenty of electrical outlets and was impeccably clean. 3. The room was nicely decorated and had nice pillows, towels, bed linen and a couch 4. Although there is a lot of noise outside due to the interstate, it could not be heard in our room with the curtains drawn and the pleasant air flow from the air conditioner. The staff was very nice and our front desk person, Elizabeth was very helpful when we asked for a late checkout. The motel is within walking distance of several nice restaurants or a maybe a minute drive. We drove.

  • 5
    « Clean, quiet, and great staff »

    We called to let them know we wouldn't arrive until the wee hours of the morning. The staff was wided eyed and very friendly when we arrived. The room was very clean and the breakfast was fresh. The only problem we had was the shampoo was out in the bathroom. I'm sure if we alerted them of the issue they would have taken care of it promptly. We'd definately stay again.

    5
    « Fantastic staff! »

    Ladonna was quick to help when I realized on check in that I had forgotten to pack my shoes for my interview the next morning. She caught on the outlet mall was too much to face in a hurry, so she suggested a local shop and looked it up to find out what time it closed, gave me great directions and the hotel phone number if I got lost. She took immediate interest in my crisis and everything worked out. Everyone I met at the hotel was super, but she deserves recognition. That's 5 star service from a little hotel.

    4
    « Nice Stay in Round Rock »

    Convenient, Clean, Comfy, and friendly. Was a great place to stay while visiting family in Round Rock. The staff was super friendly and helpful. We had a great stay. Will stay here again on our next visit.

    5
    « Valentine's day getaway »

    This hotel overly exceeded our expectations..The entire hotel was very well kept and clean.Im a very picky person and for this visit to please me in every way imaginable is unbelievable. The staff was very very attentive and very nice and professional. The pictures on the website of the hotel was exactly the way everything was when we arrived.the staff personnel was amazing and very patient. Their names were Chris, Jared, & Donovan.They treat everyone like they're first class guest. This hotel needs to be a 5 star hotel due to cleanliness and service.Me and my wife Aisha Bell will definitely make this place our permanent hotel of choice. .Thanks guys for the amazing visit

    5
    « Wonderful service »

    Special thank you to the desk manager for making room for two weary travelers and their little dog. Donovan Thompson was on duty and he helped us out even though they didn't have any pet rooms he gave us a room and we were able to get a great nights rest. The hotel was beautiful and very comfortable. The rooms were spacious and the beds very comfortable. The breakfast was hot and fresh the next morning. Again, Thank You.

    5
    « Awesome place to stay, staff & service like a 5 Star Hotel »

    I had been staying at another motel chain (with a Red Roof...) and moved here because of literally being afraid for my safety. Found this place online, and called property directly to check on Pet Policy. The gentleman was so nice on the phone, I made my reservation right then. I was greeted by a very friendly& professional front desk clerk at check in. My room was shiny clean & comfortable, and I could tell recent renovations had been done...new a/c unit etc. and still renovating rooms (quietly!) while I was there. During my week long stay the service was great and all the staff treated me like family, from housekeeping, groundspeople and front desk...always greeting me daily with a smile. The owners & manager must train and treat their staff with regard to have created such a great atmosphere. I would highly recommend this Best Western, and would happily stay there again. Free breakfast and WiFi and Pet Friendly (only a small daily fee for my dog). Thank you!

    3
    « The staff is great! »

    Very nice check-in / out staff, I can't say enough about how friendly the ladies were. Very clean room and nice looking room....But, I have to give 3 stars for the worst night sleep ever! The bed was so hard! Now if you like extra, extra, extra firm you will probably love the bed. My son on the other hand slept like a rock! The remote for the TV would only go down which was a pain to change channels. There is a restaurant next door and it sounded like someone was dumpster diving at 3:30 a.m. Not sure if I would stay there again with other places close by.

    5
    « Great Value »

    Continental breakfast & very clean room. Quality pillows. Stayed at this hotel for approx. 1/2 the price of hotels in downtown Austin. Was just a 15 - 20 min drive to downtown. Also, plenty of restaurants within 5 minutes.

    4
    « Clean, friendly, good price »

    I stayed at the Executive Inn for four nights in January on business. Rooms were in good condition, hospitality and service were very good, neighbors were quiet. The only drawback was a lot of road noise from nearby !-35, but perhaps this could be reduced by requesting a room at the back. Convenient to shopping and restaurants in Round Rock. I would stay there again.

    4
    « Visit to Round Rock »

    Inviting facility and grounds. Personnel were polite and courteous. A few minor items in the room needed attention, the sink stopper did not work therefore not allowing the sink to drain unless I held up the stopper, the a/c fan belt need some attention for its' squealing when starting, and the decorative pilow smelled like cigarettes, presumingly in a non-smoking room. Other than the mentioned the room was comfortable and clean.

  • 4
    « Very clean but a little noisy »

    We were a little concerned about noise being so close to IH 35 but it wasn't too bad. My wife is very in to cleanliness and she was very positive of how clean the room was. I am still in shock about that. Very nice breakfast as well. A good deal for the money.

    4
    « Customer Service is great »

    I booked a room for my dad through priceline.com and called the hotel the next day to make sure they knew he'd be arriving late. Turns out, the check-in date was initially entered in incorrectly (the purchase date was put in as the check-in date) causing me to be charged for a no-show. However, Carolyn at the front desk immediately began researching the situation and within an hour the situation was resolved as well as accurately explained to me with the sincerest apology. Carolyn's awesome customer service skills and the cleanliness of the hotel are the reasons I'm writing this review today. I definitely recommend :)

    5
    « Our Home Away from Home »

    Once again we have enjoyed a wonderful stay at the Executive Inn in Round Rock, Texas. The hotel is located on I-35 N, with easy travel to sights and events in Austin. Service is excellent and the breakfast is fresh, tasty and well appointed. Though located on the highway, noise is not a problem. We've stayed here many times and will stay again when we are in the Austin Area.

    5
    « Most helpful staff and very nice room! »

    The staff was very helpful when we were stuck in some really bad weather and couldn't make our reservation date, they had it adjusted for us when we arrived so we didn't loose any money or time visiting. Caroline let me know I didn't have to worry about my reservation just be careful and stay safe and they'd be ready for me when I arrived. I also talked to Ladonna when we had to be delayed further and she was just as kind. When we arrived Donovan registered us and knew all about our situation and again very kind and helpful. This is a very nice Hotel also, they've thought of everything they could to make your stay nicer and more comfortable.

    5
    « My Go To Hotel »

    Staff is amazing and accommodating! Room is always clean, just as expected every stay. The manager, Ladonna, Donovan, Carolyn, and Jared are ALWAYS helpful, and seemed to know me by name! They were very sweet to my daughters and very friendly in general! - L. Kendall

    5
    « The Only Place I stay while in Round Rock »

    I started coming here about 5 years ago when I visit my grandkids We come twice a year (summer and Chrstmas) and this is the only place I even consider when visiting Round Rock This is the place, Never had a problem, never expect a problem, staff is wonderful, and the Texas Waffle makes all so much the better.

    5
    « Jarod »

    Everything is wonderful! Kudos to Jarod who greeted me personally and by name upon my arrival. He went out of his way to assist my personal needs quickly and professionally! He has excellent customer service skills and sets the bar in that area. Please give him a raise! Jarod is a shining example of great customer service and made a great first impression for me of what Best Western has to offer. From now on I will make a point to stay at Best Western hotels. I'm sold!

    5
    « The staff rocks! »

    I have had the pleasure of staying at the hotel for 30 days and Ladonna, Carolyn, Jared, and Donovan made me feel right at home with their excellent customer service. Five stars for customer service. I'd recommend this hotel every time you visit Round Rock, long-term or short! Way to go BW!!!

    5
    « Review »

    The rooms were clean and the breakfast was tasty, but the most memorable part of the trip was the woman at the front desk, Carolyn. She had an amazing attitude and went out of her way to make sure that our stay was the best possible. She is the most pleasant hotel employee that I have ever encountered.

    3
    « Carolyn at checkin was very friendly and provided a very warm welcome. »

    I stay in Best Western's from coast to coast and this location has been a great experience compared to others. The rooms are cleaner and the breakfast food has a better taste. Carolyn at check in provided a very warm atmosphere and welcome. There are many convenient restaurants in the area with a couple within walking distance.

  • 4
    « Average Best Western »

    Average is what I expect when relating it to all my past BW stays. The Wifi was a little below BW average: 2.37 down, 2.86 up. Breakfast was usual BW. Price was reasonable I am comfortable with exterior rooms

    5
    « Medical courier »

    I come to Austin for my company quite often however I have never met a lady who is so incredible and works the evening shift in Round Rock Texas at the front desk She was extremely hospitable and had the best Texas smile and personality that Austin Texas has to offer. Her name is Caroline and when you meet her let her know Frieda sent you. I am definitely letting my employer know that I would like to stay at this hotel every single time that they send me here. And as far as the room goes there extremely clean and the house cleaning department is also fantastic. I also noticed the guests are a little more upper class then your usual guest that occupy hotels. Definitely anytime you are near Austin or anywhere around the Round Rock Texas area stay here you will not be sorry. Thank you Miss Caroline and thank you Best Western for making my stay so enjoyable in Round Rock Texas

    3
    « This is a motel »

    This is a clean motel, you can smell the chemical cleaner. The doors open to the outside and it's right on the very busy IH 35. Staff is friendly. Full breakfast with eggs, sausage, a variety of bread products like waffles or pancakes (I have no idea if these were good, but they were served). Staff told us the fitness center was under renovation, but there was a YMCA across the parking lot that could be used, but was not open the day we were wanting to use it.

    5
    « Round out your trip through Round Rock »

    A change in my itinerary brought me to this Best Western which became my blessing in disguise. This property north of Austin stays busy because it is well maintained and the staff is considerate and understanding that every guest has special needs. Mine was a last minute booking. The room was well appointed and clean however I've never been a fan of liquid soap dispensers in the restroom for a guest as this is not a gas station, its a hotel and bar soap is still a must for me. There is a very good Mexican restaurant within a short walking distance so finding a good meal is easy.

    4
    « Nice hote - nice stayl »

    This is an well maintained older style motel located right off the busy highway. The staff was professional and very friendly. I was a little early but the readily accommodated me and verified the room was ready. All the rooms are exterior entrance and there is nothing remarkable about the rooms. They are clean and have a refrigerator, microwave and flat screen tv. . The breakfast was good, Eggs, sausage, waffles, oatmeal, cereal, yogurt, juice, pastry, mixed fruit and coffee. Within walking distance of a variety of restaurant foods - mexican, hamburgers, steak, etc. and there are more within a short drive. Even though it was close to the highway and some traffic is heard I did not find it constant nor loud when I did hear it. I was about halfway but the farther the rooms further away might be quieter. Worth the price, location was good for me and found all the staff (front desk to cleaning staff) very nice to work with, Would stay here again,

    5
    « Wonderful Stay »

    Employees were extremely pleasant, and helpful.. We were always given a smile and a welcoming greeting every time we entered the lobby. Our stay was more pleasant than at the Hilton Double Tree at Sea World on International Drive (Orlando, Florida) which was more than double the cost of the stay at the Best Western Executive Inn in Round Rock, Texas..

    4
    « Semi-Annual stay in Austin Texas »

    This hotel is strategically located in the Round Rock area where our group functions are held. The hotel is a great value for the price and the condition of the property. While there are higher priced upper echelon hotels nearby, we always come back here primarily for the familiar location and the great staff that is always very helpful and makes us feel like they appreciate our business.

    5
    « Great Stay »

    Wife has a blown knee and we were accommodated with a downstairs room near the lobby, was able to park in front of our room too, the room was nice with love seat and desk, bathroom was big and the shower's water pressure was good (rare in the Hill Country), tasty link sausages and scrambled eggs each morning for breakfast, staff was super friendly and very helpful, was told that they have planned a remodel to make it even better, we plan to stay there again the next time we are in Austin...

    4
    « Traveling with pet »

    A very comfortable room on ground floor with outside green area for my dog. Staff very friendly and accommodating. Nearby restaurants, one next door, nearby urgent care and shopping areas. Easy access to freeway and/or surrounding places of business without getting on freeway.

    5
    « Comfortable hotel for pets AND humans alike! »

    A pleasant and enjoyable experience, the staff was friendly, the breakfast was excellent and the property in general was quiet, clean and well maintained. Traveling with pets and coming to town for a family illness was hectic and crazy - I'm pleased to say that the manager Ladonna made our stay comfortable and even helped us book future travel plans to return to Round Rock.

  • 4
    « Nice Stay »

    We stayed here for one night because of the location. It is a older motel but very well maintained and clean. Some of the furniture was worn but not to bad. The breakfast was very good and they had a nice breakfast area as well. Very helpful staff also.

    4
    « =) Location »

    I have stayed at this location several times. The staff is friendly and I love the color & décor in the rooms. The breakfast is your standard hot sausage, eggs, waffles, etc-which is good. However being in Texas, there is a Mexican restaurant right across the parking lot to grab a breakfast taco or plate!!! The location has been good to me for the times I've had to be in Austin, Hutto, & Taylor. I could take my time getting ready.

    5
    « They not only saved me in a pinch but they did it with splendor! »

    The front desk agent Ladonna is by far the best thing that happened to my traveling companion and i on 10-09-14. She was quick efficient and witty with fabulous customer service skills. we had been struggling all day through bad events such as our flight was late, we got overbooked at other hotels and were almost late to family dinner. she helped us get to a better day and it didn't happen until she smiled that welcome smile! she served us well! made our day brighter! and fixed our wifi issue! lol not to mention the extra pillows she threw my way! thanks Ladonna your a joyful rockstar!

    1
    « I booked a non-smoking room, got an unairconditioned room »

    The room was clean and newly renovated, as advertised. When I arrived with a reservation for a non-smoking room, I was offered a choice: a smoking room or the last non-smoking room with a broken air conditioner. It's Texas... keep your a/c in working order. For that matter, just honor the reservation request for a non-smoking room. Unfortunately, it was 10pm, and it was too late to start a new hotel search. I got a ground floor room next to a loud freeway, so I couldn't even open the window. The room stayed around 85 degrees, tolerable, but mildly uncomfortable (luckily it wasn't the heat of summer). The check-in staff made no apologies for not having a non-smoking room available, and the check-out staff were equally ambivalent. If you're in the 78% of adults who don't smoke, spend the $20 more and stay at the nearby Hilton Garden Inn (100% non-smoking).

    4
    « Nice for the money »

    Nice hotel. Good full breakfast. Very nice staff. Front desk clerk was very helpful at check in getting us a downstairs room for my elderly mother in law. Location right on the interstate was handy and the buffet restaurant with easy access a block down from the hotel was a good meal for lunch or dinner.

    3
    « Average to Average Good »

    A basic Best Western. The room was very clean - good towels, and comfortable bed. You can park right outside the door of the room - easy load/unload. They provide a free USA Today. I didn't have time to check the breakfast - only stayed one night. The staff at check in was not very professional - mainly in attitude. There is no gift (water or snack) for rewards customers - they automatically add bonus points to your account instead. The free Wi-Fi was average and hard to log on.

    5
    « Wonderful People »

    My mother and I were in the areas for family. We were in another hotel and were having trouble. We came here to check it out and found a wonderful place and people. They worked with our needa and were geniune in there concerns and help. Would most definitely stay here again.

    5
    « "Thank you" »

    During company trips we stay at the executive inn. Nice, clean rooms with great air conditioning. It's next door to the ymca and they have a decent pool! Our staff member was very helpful and actually helped match competitors prices to accommodate us! Thanks Ana Lopez! Couldn't have asked for a better stay!

    5
    « PLEASANT »

    We have stayed here before and it was pleasant as well. The staff was great! They were very respectful and helpful. The rooms were nice and the AC worked great. Overall, I would stay there again. I would recommend staying here.

 

Venir à l'hôtel ...

Toutes les directions


Depuis l'Interstate 35 en direction du nord. Prenez la sortie 253 (Highway 79)Passez le premier feuLe BEST WESTERN Executive Inn se trouve à 800 mètres après le feu sur la droite. L'hôtel se trouve à 26 kilomètres au nord du centre-ville d'Austin et à 10 kilomètres au sud du centre-ville de Georgetown.


Depuis : l'Interstate 35 en direction du sud. Prenez la sortie 253Afaites demi-tour au feuLe BEST WESTERN Executive Inn se trouve à 800 mètres après le feu sur la droite. L'hôtel est situé à 10 kilomètres au sud du centre-ville de Georgetown.