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BEST WESTERN Plus Newport News Inn & Suites,  Newport News

4.0/5  - basé sur 364 notations.
500 Operations Drive, 23602-6989, Newport News, United States - Voir la carte
+1 757 952 1182 +1 757 952 1183

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Piscine extérieure
    Piscine extérieure
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
  • Accès à Internet haut débit
    Accès à Internet haut débit
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Note des voyageurs TripAdvisor
Sur la base de 364 avis de voyageur
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Bienvenue au BEST WESTERN PLUS Newport News Inn & Suites !Les clients qui besoin d'être proches de l'aéroport de Newport News PHF apprécieront les déplacements faciles pour prendre un vol lors de leur séjour dans cet hôtel de Newport News. Séjournez près du parc Busch Gardens, à seulement quelques minutes. Avec Fort Eustis et l'université Christopher Newport également dans le voisinage, il n'a jamais été aussi facile de mélanger affaires et loisirs. Les voyageurs peuvent assister à un événement sur le campus, puis prévoir de passer le reste de la journée à découvrir les restaurants de cuisine fine, les lieux touristiques ou simplement à se détendre. La galerie marchande Patrick Henry est idéale pour commencer les vacances. C'est également le paradis des amateurs de shopping. Cet hôtel de Newport News, est proche de tous les principaux restaurants et entreprises de la région, vous permettant de vous déplacer facilement dans la région. Toutefois, beaucoup de clients préfèrent rester à proximité de leur chambre, dans cet hôtel avec bain bouillonnant et piscine extérieure. Toutes les chambres sont des mini-suites et offrent suffisamment d'espace pour se détendre et se ressourcer. À seulement 19 kilomètres de Busch Gardens, et à 45 minutes en voiture de la plage Virginia Beach. Que vous préfériez vous prélasser à la plage ou profiter des manèges à sensations fortes, vous trouverez tout ce qu'il vous faut. Yorktown et Jamestown sont des quartiers historiques à proximité, et sont une étape incontournable pour les mordus d'histoire ou ceux qui préfèrent se cultiver. Le musée Mariners est très agréable, et complètera parfaitement n'importe quel itinéraire. Les voyageurs d'affaires avec Jefferson Lab séjournent souvent dans cethôtel de Newport News, et bénéficient d'un tarif spécial. Les personnes travaillant pour Cannon sont également des clients réguliers, ainsi que de nombreux voyageurs d'affaires en ville pour des réunions et conventions. Les personnes qui voyagent en avion sont les bienvenues, et l'hôtel se trouve à moins de 1,5 kilomètre de l'aéroport et de la sortie de la Highway. Toutefois, cet établissement n'est pas un hôtel d'aéroport traditionnel. Il n'est pas seulement proche des pistes. Le Hampton Coliseum propose de nombreux événements, et est un excellent choix pour vous divertir. Passez un excellent séjour !

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Avis de nos clients


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Basé sur l'avis de 364 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
141
Très bon
 
96
Moyen
 
65
Médiocre
 
34
Horrible
 
28
En couple En couple 73
En famille En famille 176
Escapade entre amis Escapade entre amis 17
Professionnel Professionnel 50
Voyage solo Voyage solo 26
Propreté
Emplacement
Chambres
Service
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Rapport qualité / prix
BEST WESTERN Plus Newport News Inn & Suites,Newport News
  • 5
    « Great place to stay. Excellent value »

    I got a king mini suite through groupon for $120 for 2 nights. This was a great place to stay and I got the room for a steal! The location was a 20 minute drive from Busch Gardens and 20-30 mins from colonial williamsburg. There is a lot of traffic in this area which was a little annoying for my boyfriend and I since we come from a small town in PA where the most traffic we see is a few cars at a stop light. The hotel was nice and updated. The woman at the front desk during the day was so friendly and amazing! Breakfast was busy with little seating but there was a woman restocking food and cleaning tables and was extremely helpful and nice. The room was great. Lots of pillows, a mini fridge, and microwave. There was a couch and a big padded chair in the seating area and a huge closet with mirror doors. The bathroom was great. The shower had good pressure and hot water and there were dispensers on the wall with soap, shampoo, and conditioner. I love the idea of that because it saves using all those little plastic bottles! Lots of stores and places to eat nearby. Lots of parking as well. I have no complaints. I didn't want to leave. It was a great weekend away for us!

    3
    « Average hotel »

    Checked in late in the evening and check-in was flawless. As a platinum guest I was not offered any bonus points or even a complimentary bottle of water. Stayed at this location due to price. Overall, it was a place for my daughters and I to rest our bodies after a long day at Busch Gardens.

    5
    « Great value »

    This property is well-maintained and with a quality staff and decent breakfast with good variety. The suite layout is by far larger and more comfortable than the standard motel room layout we normally see. The AARP rate makes this an excellent value.

    5
    « Another Great Stay »

    I was in town for a conference, I have stayed at this hotel on numerous occasions. Always been a great experience! I love the location of the hotel. Close to interstate as well as places to eat and shops. I got a nice suite being a Best Western rewards member. Well run establishment!

    4
    « Pleasure to stay at »

    This hotel has been updated since my last stay in 2015. I stay here every year for a week. The food was upgraded, the outside now has a place to sit with umbrellas...The rooms are clean and beds comfortable. They could use an upgrade with décor but otherwise rooms are big. The staff was great Drew went out of his was to make my stay great. I was happy to stay here and the rate I cant beat ......Thanks

    5
    « Great place to stay! »

    This hotel was great. We checked in around 1:00 am. We had an issue with the tv remote not working complete. The woman at the front desk offered to move all of our belongings to another room. We opted to keep the room we were in with the remote that partially worked. Very clean lobby and room and very courteous staff.

    3
    « Nice Staff, average hotel »

    The staff was very friendly and approachable. I wanted to come earlier and I was able to come in at 2pm instead of 3pm. During checkout I need some extra time and they extended my checkout by a hour no extra charge. So they are great to customers. The room was okay. Two of the towels had spots on them. And decorative linen was a bit dirty (hotels rarely wash the cover sheet on beds). If you get a discount/coupon it is a good deal. King Mini Suite doesn't feel like a suite but it is good for two, and has a pullout mattress in the couch. The bed was good for my partner but too soft for me. Television and wifi were fine. The hotel is easy to navigate and is in a great location in Newport News.

    4
    « Good Value near plenty of dining / shopping options »

    Given the very busy area, they are located back far enough from the main street you can't hear the noise unless you are by the pool. That's not a problem. Some renovations are in progress, but noisy or bothersome. The breakfast area is quite small and congested with only a few people.

    5
    « Awesome hotel »

    Awesome stay, room and furniture were very clean and comfortable. We stayed for a weekend getaway to Busch Gardens Williamsburg and Colonial Williamsburg. The drive to these destination were 15 and 30 minutes so it was very manageable with multiple routes you could take.

    4
    « Good clean PET Friendly Hotel »

    We r\\travel with our Catahoula Leaper Dog and he well behaved but needs a place to sleep when we travel. It is hard to find a no\\cie hotel that allows pets and we found one. We travel to the New Port News area 4 times a year and will be going back to this location due to the great rates and clean facility.

  • 3
    « Best Western Plus Newport News Inn & Suites, Newport News, VIRGINIA »

    Nice appearance on the outside, but inside the hotel a bit run down. Room smelled of smoke. Refrigerator was very noisy. I had to unplug to sleep. The breakfast was OK, but the scrambled eggs were pretty bad. How do you mess-up scrambled eggs.

    5
    « An excellent hotel worthy to be revisited »

    It was my 1st time to stay in Best Western Plus Newport News Inn & Suites, Newport News, VIRGINIA. The room is spacious, clean and well-decorated. The bedding is comfortable and it may need thicker comforter. I slept well in this hotel. Breakfast is amazing with a variety of choices including pancakes, nuts, fresh fruits, hot items, etc. The lady serving the breakfast provided warm-hearted service to my son. I deeply appreciated her. It would be better if the hot eggs have less salt. The internet connection is slow but still acceptable. The hotel staff was very helpful and considerate to give me a late check-out. Overall, I strongly recommend this hotel for vacation in Williamsburg and Newport News area.

    4
    « Great value, awesome wifi; will consider staying again »

    We wanted a place between Va Beach and Williamsburg; we "require" breakfast included wifi, and a pool. We enjoyed the pool Friday evening until Hermine got close enough to begin raining on us, and we enjoyed the hot tub as well. I liked the fact that there was an outdoor restroom right there, and pool towels were available, although they were small and thin, it still beat dragging out our beach towels or using the bath towels. The breakfast was the same each day- hot scrambled eggs, sausage, sausage gravy, cereals, pastries, fruit, and yogurt and egg salad sandwiches in a cooler, plus milk, coffee, juice (yay, even cranberry). The room was really clean, even though the sofa springs were pretty worn, everything else was great. The room we had was a 2 double bed suite, so plenty of room for 4 adults to spread out and have space to themselves.We needed "economy" this year, and this was better than the previous "economies" we've ever used.

    2
    « Glad we only spent 6 hours here... »

    Showed up after midnight and only stayed for 6 hours. There were no extra pillows available for the pull-out couch (staff actually told us that "this always happens"...), the tv remote did not work and the tv would not turn on or change channel without a remote, the pull-out couch mattress was dirty and the back door was propped open at 1am in the morning so that anyone could enter. So glad our visit only lasted 6 hours...Lastly, after checkout, I got home to find out that I was charged for two rooms instead of one. Called on a Saturday and was told the manager would have to take care of it and I would need to call back. One of the worst hotel stays I have ever experienced from start to finish...

    4
    « Nice Best Western »

    This was the second time I stayed here. The room was spacious and clean. The breakfast was pretty good with the typical selection of hot foods, scrambled eggs, sausage patties, biscuits & gravy, a variety of breads & cereals. I arrived right after the breakfast opened and the gravy wasn't as warm as I like. However I was able to microwave it. The WiFi worked ok for me on my smartphone. One caveat, they have a mild air freshener that fills the hall ways with a nice smell. If you're allergic or sensitive to them, I don't recommend staying here.

    2
    « A Poor Experience for a Best Western »

    At check-in and check-out, the staff was not warm or welcoming. In fact, they were quite unfriendly. Never welcomed us at check-in, didn't provide us with the Diamond level welcome amenity and didn't even made eye contact. Our room smelled of wet/sour carpet, similar to cat pee. House keeping did a good job and ensured our room was serviced each day and ensured we had plenty of fresh towels. The furniture in the room was doom roomesque and the sofa and chair had seen its best days at least five years earlier. At our early a.m. check out, a woman, presumably a hotel employee yelled from across the lobby, "Just leave your keys on the desk. Have a good trip". No, "How was your stay" or anything close to that. She never even looked up from what she was doing.

    3
    « Wi Fi not reliable »

    Room was nice but the tub/ shower area was old/ dirty and the wi fi was completely useless for my wife and I. If you could get on the network you would be disconnected shortly afterwards. I would not recommend this place considering other choices in the area.

    1
    « Wedding »

    We stayed two nights this past weekend for a wedding in town. We had several rooms for all the family that stayed from out of town. This hotel was below the standard BW, not sure why it's even a Plus. The pool was too nasty to get in and swim. The rooms needed a lot of attention. The lobby and dining areas were very small to accommodate our family and other guest.

    4
    « Good with the exception of the WiFi »

    Comfy rooms, good parking and location. The WiFi was the letdown, pretty much unusable. Otherwise a great place to stay. It should be noted that all rooms have ethernet connections to he internet, this doesn't help tablet and smartphone users.

    4
    « College Move-In »

    I stayed at this hotel during my daughter's college move. It was overall very good. It is pet friendly and I can say that my experience/accommodations with my dog were a very good value for the money. Staff was polite and attentive. The property was clean and well kept.

  • 3
    « Meh! »

    We stayed at this hotel during a visit to CNU. It was one of the few that allowed pets. Our room was non-smoking but smelled heavily of smoke. The hair dryer didn't work, the sheer curtain was torn and the pull out sofa mattress and springs were really worn. Breakfast was ok. Pool looked nice.

    4
    « I recommend to everyone »

    It was a really nice hotel I stayed for 4 days with me and my bf for our vacation. The breakfast was wonderful costumer service was good and housekeeping made sure our room was clean everyday even folded my bf pants and placed his shoes nicely under the table I will stay again!

    2
    « Never Again will this hotel be an option »

    It has too many negative points to name. My children and I wanted to be close to family and close to Busch Gardens this hotel was ideal, however the rooms and the atmosphere were not very accommodating. From free internet service that was the weakest connection from the first floor I have ever experienced to a 3 hour power outage that no one could do anything about including making us feel comfortable, it was a terrible experience.

    2
    « Check your sheets! »

    We arrived late in the evening and stayed in a room with 2 double beds and a sofa bed. Pulled out the sofa bed to find personal items folded up with the mattress and sheets that were quite obviously dirty. There was no housekeeping available and the night manager only offered us clean sheets to replace the soiled ones ourselves. Bathtub did not have a plug. Supplied breakfast was good and the staff in the servery were excellent. Not very impressed with our stay here overall.

    5
    « "Loved It" »

    Just believe me it is one of the best hotel in newport news, if you are not looking for marriot or radisson for the price you pay is great. Breakfast is a good, pool is nice and rooms are large for family of 5. When ever i come to Williamsburg area i will stay here.

    5
    « GREAT STAY & AWESOME PRICE! »

    I will return soon! My family had a wonderful time at this hotel. Everyone was great! Our rooms were cleaned and breakfast was Awesome! I like the new Patio off from the breakfast area this was a plus for me. Thanks making our stay very enjoyable! We will return soon!

    5
    « Decent Hotel »

    Recently stayed here for a wedding. I originally booked a suite with 2 Queen beds and a pullout couch, was given 2 double with pullout but still was a decent size. The breakfast was ok. Pool was clean but they need more chairs and lounge chairs.

    2
    « Expensive for experience delivered »

    this hotel was very expensive for the experience is delivered. The rooms were not clean, the ventilation did not work well, the showers were dirty. I would not pay that rate to stay at such a low quality hotel

    3
    « Average »

    We have stayed in this hotel previously and booked it again based on our previous positive experience. The hotel was a great value for the price a couple of years ago. Seems as if there are a few updates needed now. Upon arrival I noticed an odd smell In the hallway of our floor. Our shower had a clump of hair in it, which we asked to be cleaned. The shower curtain had visible mold at the bottom of it and there was mold in the shower also. The pool area was pretty dirty; bottles and food wrappers were visible on the ground.the walls of the pool were so dirty that previous guests had scraped their names into the slime. The size of the room is great, especially if you are traveling with a family. However, the beds are very hard. The breakfast selection was great and the staff maintaining the area was very friendly. The front desk staff was great! They were very friendly at check in and check out. Overall a good value, average hotel with good customer service.

    4
    « Visiting family »

    My husband from Virginia so everytime we go visit family it's always a pleasure to stay here.. Beds are comfortable rooms are clean price is reasonable and it's a bunch of great restaurant right down the road.. We'll be back soon

  • 3
    « Ok »

    Nothing great but not bad...room was clean and comfortable...the free breakfast left quite a bit to be desired as it was always cold....staff was friendly and welcoming...no shampoo in shower on arrival and desk clerk couldnt find any....but overall not bad

    4
    « Decent Hotel Roomy! »

    I stayed here for one night. It's not a very big hotel but the rooms were a nice size. We rented three rooms and each had a let out couch plus the 2 double beds. Each room slept 6 ppl comfortably. It does have an outdoor pool that wasn't too deep but a nice size. I'm not very pick but I did have two things I didn't like about this stay. There were ants in the room even though we didn't bring any food in the room and the continental breakfast food smelled bad. The biscuits were hard and the gravy smelled bad. Since I was only there for night sleep this hotel was still decent. I would stay again.

    3
    « Funeral trip »

    Had to make unexpected trip to the area for a funeral. Tried to find a hotel that was clean and would not break the bank. Upon reading the reviews we decided to stay here. Check in was efficient and friendly and then it started. Upon entering our room there was a smell that is hard to describe.Kind of like it was a smoking room that was being covered up with a perfume deodorizer. Needless to say it was very unpleasant especially after being out of the room and coming into it each time. We noticed the air conditioning unit was loud. VERY LOUD! Thinking it was on full blast we went over to adjust it only to find out it was just on low. (It was the old kind that you still adjust on the unit, not with a wall thermostat). Each time we made a phone call or face timed home we had to turn the A/C off to hear. After accepting this we turned on the TV only to have no signal. After a few attempts to figure it out ourselves we called down to the front desk. The friendly front desk clerk came up herself and low and behold was able to get it fixed. The next day after leaving early and being out of our room until around 3pm we returned from an emotional day only to find out housekeeping had not been to our room yet. We found them in the hall and just requested clean towels to take back to our room. The breakfast was standard fare for a hotel. But the eggs were cold and the sausage was just not good as in could not eat it. The eating area was small but clean. Overall the hotel was clean and I understand the hotel has high reviews as to why we picked it. Hoping our room was a fluke and on the list for updates.

    3
    « Overnight stay on our way to OBX »

    We stayed in this hotel two years in a row on our way to OBX. Last year, we were impressed. This year, not so much. The hotel isn't as clean and has become pretty beat up. Not sure what happened in the last year! It's a shame because the rooms are a great size, the price is right and you really can't beat the location. Hopefully , things will turn around for this once awesome hotel!

    5
    « Very great for families traveling with pets »

    My family needed three rooms for our annual trip to the Outer Banks. this can get very pricey, as we, the parents like to pay for everyone's room. We have a small dog, and both of my children each have small dogs. Your very reasonable room rates, plus the very reasonable rate for having a pet in our room made me very happy. Everyone agreed this was the best hotel we have found to help break up our very long trek to OBX.

    5
    « Great room, great staff, and great stay »

    We stYed in a large 2 room suite. This is the largest suite I have stayed in. So roomy and plenty of privacy. The pool was clean. The rooms were clean. The whole hotel was clean. The staff was always very nice. Breakfast was simple but plentiful. If you gomlate, they will be out of a lot of things. They were sold out the week we went. Very close to the airport and all atteactions and reasonably prices. Overall great. We would definately stay again.

    5
    « best western plus, newport news »

    this hotel is located close to the airport, and within easy drive to attractions from Williamsburg to Norfolk. we spent three nights there, enjoyed the pool, and hot tub, after sight seeing all day. we would come back to this hotel anytime we visit the area.

    5
    « lovely stay »

    We have stayed at here on many occasions on our annual trip over to the States and yet again we were not disappointed. This hotel has improved greatly since we first stayed 16 years ago. The room was spacious, imaculately clean and the beds comfortable. The breakfast had a good choice of food and the pool area had comfortable beds.

    5
    « Better than expected! »

    This hotel was absolutely awesome! Appears to be newly remodeled, the staff is terrific and the hotel was very clean. Check in was quick as was checkout. The staff was great and acted as if they enjoyed their jobs which is rare in the hospitality world!

    4
    « Great value, close to CNU »

    Great value: Good quality, nothing too fancy but clean and friendly and comfortable. Perfect for a night or two if you have a student at nearby Christopher Newport University. I was attending CNU orientation with my son as a freshman, so going forward I'll be staying here many times over the next 4 years.

  • 3
    « Great staff, sub par room »

    My husband and I stayed here for the 4th of July weekend. When we arrived, the parking situations was insane. The parking lot here is just set up weird. Our doubt were short lived when we checked in though. We were greeted by such a sweetheart of a lady. She was patient and kind- giving us all the time in the world for questions and information about local spots to see. Another of the staff members was also very kind the next morning at breakfast; which I might add was not that great compared to other hotel breakfasts. The room was huge! My perfectionist tendencies pointed out a few things that were a little unclean in my book (miscellaneous splatters on the wall?) Wi-Fi connection. Was not that strong here though. All in all the hotel was a good choice for us- not too expensive, in a good location, and comfortable for a nights rest.

    3
    « Nothing special »

    There was nothing about this hotel that made it stand out as a place I would stay again. Exterior was boring and lacked any décor that would draw attraction. Bathroom was very small, a/c was not working at check-in, and the floor was uneven in many places. With the floor, I got the impression our room had maybe been remodeled at some point (long, long ago) and the floor was not leveled out, leaving spots that are lower than others. Not what I would consider a good job. Bed was comfortable. Breakfast was ok, but nothing spectacular. One two occasions during our 2 day stay I saw a suspicious looking vehicle with blacked out windows (illegal in this state) driving back and forth through the parking lot. There is nothing awful about this motel but we will probably will not stay here again.

    4
    « CNU visit »

    Good location for visit to CNU. Dog friendly with a nice grassy, level area not far from front door to walk pet. Also reasonable walk to shopping and restaurants. Hotel clean and comfortable.Would suggest room on West side away from Jefferson Ave traffic noise and early morning sun.

    5
    « Great Experience »

    Great staff ,,good experience ,,pool was clean so was the deck The breakfast bar has a wonderful selections..lobby gives a warm feeling..'plenty of places to eat within walking distance. Wal-mart,,walgreens,,sam's club..all in walking distance

    3
    « Not bad for the price »

    Hotel had a decent breakfast and a man who seemingly liked his job and was dedicated to keeping the breakfast and lobby area very clean. The room was OK.. Bed was uncomfortable and bowed in the middle. The housekeeper didn't do a very thorough job of cleaning it before our stay. The pool area is great and was well maintained, the area was very convenient.

    3
    « Major Security Warning for an average hotel »

    Before I give the standard review, I offer a major warning about this hotel. Do not book over the phone unless you want your credit card information compromised. As we were waiting to check in the woman at the desk was taking a reservation over the phone and she repeated the person's name, full credit card number and expiration date loud enough for all in the lobby to hear. She should have gone back into the office for that type of transaction. As for the hotel, not sure what makes it a Best Western Plus. It is a rather ordinary hotel with little to recommend it from any other roadside hotel. On the plus side it is convenient to the interstate, airport and numerous restaurants. The negatives are that it is a little worn and the free wi-fi becomes agonizingly slow at night when many folks jump on to use it. I can't say I would never stay here again but given the opportunity I would look elsewhere and this is a competitive environment for hotels.

    4
    « Overall experience »

    I experienced a Good stay during the weekend. I would rate the hotel overall as very good. I had no displeasure with any of the services. I would offer that when trying to print a document (Excel spreadsheet) , I was not able to do this as the business Center's computers were not able to accommodate this type of file.

    2
    « Very Dissapointed »

    This was our 2nd time staying at the BW and unfortunately it will be our last. It seems as though since last summer it went downhill. We got in earlier than expected on Memorial weekend and decided to see if we could check in after a long ride. The front desk said there were no rooms ready at the moment, so since the weather was beautiful, we asked if we could sit by the pool till check in & she told us that the pool wasn't ready to open as of yet. She said it may open Sunday (which was calling for rain) or Monday (also called for rain & we were leaving back home) I'm sure every hotel knows that they need to have their pools up & running especially for Memorial day Weekend when the hotels are fully booked with familes. This was one of the main reasons why we booked this hotel because of the pool last year we were there Memorial weekend and pool was up and running what happened this year? The kids were so sad that it was almost 90 degrees and sunny & no access to pool, and we weren't even given a heads up before checking in about the pool being out of service. We looked out the window at the pool area every day and it was nowhere near being ready, it wasn't even being cleaned so she actually lied to us. (Look at the picture dirty pool nowhere near being ready to open) Never once did we see a maintenance person by the pool let alone in the hotel so I think this is why this hotel is going downhill. During our stay, our room was never cleaned, that explains the stained bed runners and dusty room. We ran out of fresh towels, so we called the front desk for towels & gave them our room # and they didn't come up so we left for dinner, when we came back there were no towels in our room, we called front desk and they said the towels were at front desk to come & get them.. really? how is that room service for you? The breakfast was horrible we got on the long line, in a tight crammed space to see that they were out of the watery powdered eggs & the stale muffins & bread, the coffee taste like hot water, so upset & hungry we got off the line and drove down the road to Dunkin Donuts. We weren't the only ones at this hotel with issues, there was a line of people complaining about their stay I had to get back on the road before I hit any traffic, so I didn't stay on that long line of unhappy customers. This hotel is in need of a maintenance person and a crew of cleaning personnel. We visit Virginia often in the summer and this will be our last time at this hotel I will look elsewhere for a more pleasant stay.

    3
    « OK HOTEL »

    Was a great location within minutes of Williamsburg, Yorktown, Jamestown, etc. Rooms were quite large. Bathroom was way too small. Our bed was lumpy and so so on the comfort level. The couch and chair were very low and my husband (who is disabled) and I (bad knees) had a lot of trouble getting up. House keeping left a lot to be desired. There was a dead bug in the bathroom (very obvious) that was never cleaned up. Free breakfast was included, we were there for 5 days and only at the bar once. Eggs were powdered and gross, sausage ok. Same things all 5 days - no variety. Last but not least - our toilet got clogged. The man at the front desk said we could come and get the plunger and take care of it. He had a maintenance guy on call, but would not call for such a minor thing......... GROSS

    3
    « satisfied »

    Hotel was very clean and has had many improvements since our last stay to the exterior and sitting areas. Staff was very friendly and pleasant. Pool and hot tub were not open though, big downfall to me as this was the reason we like this hotel.

  • 2
    « Nice hotel with poor housekeeping »

    Great location with large spacious rooms. Friendly staff at the front desk makes you feel welcome. Beds are comfortable however the room I had was littered with trash in the corners and a disgusting black mold in the bath area. Didn't notice the mold till I pulled the bath curtain back. Grotesque! What could be a five star spot drops way down, such a shame.

    4
    « Very Good Visit »

    We chose this location because it was centrally located to many attractions. In fact it is within 20 miles of 14 attractions, major military and corporate installations or headquarters. So Yorktown, Williamsburg, Jamestown, Fort Monroe, Marine Museum, and others are within a few minutes reach using the nearby freeway. The room was clean, and well supplied, free WIFI is available, and the breakfast was quite good. A wonderful way to start the day's adventures.

    2
    « You get what you paid for. »

    the front person was pleasant until i asked if i can move to another room. heavy smell of cigarette smoke and i was told the room i'm requesting was reserved. i was like 'reserved"? but not booked. reserving for whom?!?!?!? it makes me think that because of the rate i'm paying, i get the worse room in the hotel. her being pleasant turned to bleh. i seriously sucked it up the smell of the room and no chance i'll be coming back or recommend this hotel.

    5
    « Second time was better »

    The first time we stayed here there was a few minor problems but this time everything was really good. The breakfast was very good and had a variety. One day we were able to sit outside so that made it really nice. Front desk was very polite and helpful and the housekeeping were really nice.

    5
    « Graduation Weekend Great Time »

    The staff was awesome especially Cyndi at the front desk. The room was great and confortable. Housekeeping staff was very nice and breakfast was great. The pool was green but I forgot my swimsuit so no big deal,

    5
    « Retirement Celebration for Dr Marcellus Harris, Or. »

    It was a great trip and a great stay at the hotel. My family enjoyed themselves. We had four rooms.I guess the only complaint I had was a night clerk who would not let us take one pear to our room. She kind of reprimanded me in a way. Cindy(sp) was real sweet and pleasant.

    4
    « Met the BW Standard »

    We select Best Western for reliable quality and value, not expecting anything to write home about, but usually a product we can rely on. For the most part this hotel met their standards. The bed mattress was harder than I prefer, but I know that is a subjective observation. Everything else about our one-night stay was fine.

    5
    « Cozy night »

    The staff was very welcoming and hospitable, and the room was cozy i will most definitely be staying here again. The hotel was quiet with a relaxing environment and the location was within walking distance of several restaurants and businesses.

    5
    « Terrific in every way »

    A wonderfully hospitable staff that was always happy and thankful to serve us. Cyndi was an A level service agent at the front desk whose mission felt like always making us smile. Truly looking forward to the next time I am in town.

    5
    « Grandchildren Visit »

    So glad to find this hotel. Experience was so much better than expected. Breakfast bar was decent. Coffee was good. We will definitely staff again the next time we visit Newport News. Room was very comfortable and a welcome relief giving a good night stay after a questionable pick the first night of our trip.

  • 5
    « Best stay of the trip »

    Wonderful place to stay, the gardens were delightful, the staff were very helpful and happy. The room was spacious, clean and very nicely appointed - we also had access to a good washing facilitiy which was a huge help

    4
    « Good stay »

    The staff was very kind and helpful to our whole party. The kids enjoyed the stay and liked the breakfast. We only stayed one night but, it was arranged a month in advance for our elementary school competition. Wasena Elementary, Roanoke, VA.

    4
    « Nice, large rooms »

    The big surprise was the huge rooms -- in the double room we stayed in, there was a huge sitting area/living room. While clearly an older hotel, the room was very clean. The location was also bet convenient to restaurants and stores.

    3
    « Fine for an overnight stay »

    The motel is old and needs updating. the bed was very comfortable .The staff is very friendly and helpful. Was very impressed by the breakfast which even had prepared different kind of sandwiches which you could take and eat later in the day. If the opportuniy would arise I would stay here again.

    3
    « It's what you'd expect for $75 a night. »

    The staff at the front desk were very friendly. The room overall was not impressive, it was clean but a lot of the furniture was very visibly damaged or broken. The walls are very thin, we could hear every noise from our neighbors room, when they used the bathroom, etc... My wife and I were given a handicap accessible room and shower, but the shower water flowed out into the bathroom floor soaking everything. The location is great, as it's right off of a main road where there is a good deal of shopping and restaurants.

    5
    « Very nice hotel »

    One of the best hotels in the area. Rooms are clean, don't smell (like some others in the area), and the staff is always friendly and nice. They have given me suggestions on dinners, driving directions to avoid traffic, and just plain old talking. It is nice when I am away from home to have people who actually care.

    3
    « Traveling from KY »

    Stayed at this hotel using a Groupon so, the price was right. No issue upon check in with the reservation done through Groupon Getaways which was a huge relief. A seemingly older hotel but clean, well kept, and nicely appointed. The front desk clerk was friendly and helpful. The free breakfast, as plentiful as it was, was just OK. The coffee was not good so, that was disappointing. The hotel is conveniently located of off I_64 and Is close to lots of shops and restaurants. I would consider staying again if I could get a room at the right price, using a Groupon or otherwise.

    4
    « Good Hotel »

    This hotel is clean and nicely appointed, staff is efficient and friendly. It is close to many restaurants and easy to find. Nice to have a refrigerator in the room. The BW breakfast is if nothing else consistent, although there are not enough seats in the room. All in all the place is good, I would go back.

    3
    « Pretty ok for the price »

    Room was clean, showed some signs of wear (curtains, back of door. etc) but my room on the 3rd floor was quiet and offered ample space for my husband and our 3 kids in tow. Via groupon I only paid a little under $70 for one night--not bad.

    4
    « Good experience »

    My girlfriend and I had a wonderful time together. The bed was nice and soft. The service was nice. Breakfast was okay. I would recommend this hotel to other couples. The only downside was that the room smelled.

  • 4
    « Great Place To Stay! »

    Best Western has very good rates, but better if you order online. The staff is very professional and helpful. The rooms are very comfy (just request not to stay in the room next to or below the gym...very noisy, very early). The location is really great, walking distance to the mall and all the great restaurants. Also, it is only a 30 minute drive to the beach and Busch Gardens.

    5
    « Amazing »

    My husband and I came to VA to look at a potential move. We picked this hotel through Groupon and the rate was great! The hotel in itself was amazing, the staff was great, the hotel was clean and smelled so good. Our room was impeccable and we stayed in a double bed and my husband and I slept very comfortable, no weird critters either, I always check for bed bugs! the room was also very spacious. This hotel was close to EVERYTHING; all shops and restaurants. We loved it and would stay here again.

    5
    « Weekend stay »

    Another excellent visit to this hotel. Front desk staff are always very friendly. Room was clean and comfortable. Hotel is conveniently located to many restaurants and shops and interstate. I stay here every time I am visiting the area.

    2
    « poor value »

    Experienced problems regulating temperature in room. Breakfast same every morning and sometimes short of some foods. Internet slow and Wi-Fi weak. I thought price a little high for what we received. The front desk personnel were very friendly and helpful when we checked in and out.

    2
    « Too many issues »

    As a premier rewards member, this was the first time I was charged extra for early check in. When we arrived to check in, the front desk clerk ignored us for 2-3 minutes while she finished her personal phone call trying to resolve a charge on her personal credit card. Then the coffee maker didn't work. I may have been able to overlook a single issue, but when all this happens on an overnight stay, it sends a pretty clear message about not putting customers first.

    4
    « Comfortable stay! »

    This place was hands down great for the price! i had a groupon so stayed one night for under 55$. The staff was very friendly, it was clean, and it had a mini fridge in the room. we had two queen size beds, and a pull out couch. Needless to say the sofa bed part was broken but wasn't needed anyhow, so i overlooked it. there was Wifi and a PC in the lobby for use which was great when you have teenagers and don't want to HEAR their conversations on phone. the breakfast was Great also, fresh pancakes, eggs, and gravy with sausage along with many other choices. The location was also, a plus as FT.Eustis is literally less then 10 mins away. We will definitely go back again as long as them prices remain low,LOL

    4
    « Convenient location off of highways »

    This is a convenient Best Western hotel off of the 64 highway. A few miles from Christopher Newport U., and the Mariners Museum. Many restaurants nearby. Standard, clean Best Western room with a decent continental breakfast. Seems like a quiet, safe area,

    4
    « Well located to highways and restaurants »

    The staff was courteous and helpful. The room was clean, well decorated and comfortable. The bed provided a good night's sleep. The breakfast was well prepared and tasty. Internet was free and fast. I will definitely stop here again when in the area.

    3
    « Nice hotel »

    Room was nice and spacious. We had two double beds and a living area. Much cleaner then I expected. Staff was friendly. Free breakfast was nothing special, I've had better at Ramada Inn. Overall, I was happy with how clean the room was. I would Def stay again.

    5
    « Great stay! »

    One comment, GREAT! My stay at the Best Western PLUS in Newport News, Virginia was much enjoyed. I was treated like a guest and not a person just looking for a place to stay a couple of nights while attending a concert. The site was in close proximity to where the concert was and close to every sort of eating establishment in the world. I much enjoyed the staff and the five days that I spent there. I highly recommend this site for future visits. Enough said!

  • 5
    « Excellent »

    Excellent in every way. Will definitely be back in the very near future. Wouldn't even think about booking anywhere else. Everything we need and desire is at this Best Western. You won't be disappointed.

    5
    « Best One Yet »

    This was our second time at this location, and even though it's a little out of our way coming to Old Dominion University, we choose to stay here. The people are nice and courteous, the breakfast food is well cooked, very tasty (especially the pancakes) and a clean comfortable area, The beds are just as comfortable as ours at home. And you simply can't beat the location with the mall, other stores and almost every restaurant you can name in a short distant. Amazing.

    5
    « Nice »

    We had a great visit. I would say the only nice best western I have stayed in. The room was clean and the staff was helpful and very nice. Continal breakfast in the morning. Reasonable rates. We had no problem here at all. Will stay here again.

    2
    « Not worth the money! »

    For a non-smoking hotel the rooms smelled very stale and reeked of cigarette smoke. We even switched rooms and the new one smelled just as bad! Carpets need updating as well. Wouldn't stay here again and definitely didn't feel like it was worth the $81/night!

    4
    « Very Nice Location »

    Stayed numerous times here will visiting Busch Gardens. While its not the closest hotel to the park, its an easy trip - I believe about 12 miles (takes only 15 minutes or so). What I like about this location is that there are many food opportunities very close by - more than those found at hotels closer to the park.

    4
    « I loved the space in the suite »

    The rooms were clean and quiet. The only problem was one of the rooms on the second floor had a smell to it and the laundry room was very small. The breakfast bar was ok, but I had to ask for bread. I feel it should have been filled rather than the employee watching television from the door.

    5
    « "The staff made my stay super enjoyable" »

    I stayed in Newport News, Virginia, to visit the Mariner's Museum, something I've always wanted to do. I got a very good deal on the Best Western Plus via Hotels.com. From the moment I pulled into the parking lot I was impressed. The outside of the hotel was very nice and well kept, with a nice fountain and flowers. The shining star during my stay here was the lobby clerk, Mary Ann, who went way and beyond to make sure that my every need was met. My room was very nice, spacious, and the king-size bed was VERY comfortable, I slept like a rock! I sampled the exercise room before I turned in for the night and it was quite adequate, being nicer and with more equipment than a more expensive hotel I stayed at later on during my trip. Their free breakfast was complete and very filling, very tasty, with scrambled eggs, sausage gravy, choice of breads, cereals, fruits, and even a super-easy to use push-button pancake maker. Coffees and juices were also there for the taking. I intend on returning to Newport News soon and will definitely be staying at this same hotel. Thank you, Best Western Plus!

    4
    « Great Service »

    My overall stay was great looking forward to returning. The breakfast and the room was good as well internet service work really good don't have any disclaimer.would recommend any one to stay at this location because its was worth it even the price was right.

    4
    « Good...not Great »

    Other than the young lady who checked us in, the staff appeared to be unhappy with being there. The room was nice sized, but the temperature fluctuated drastically and there was a strange odor in the 2nd floor hallway.

    5
    « More than I expected »

    The staff was great. I will be staying here again and again. I liked being hard wired into the internet. The beds were very comfortable. I liked the refrig and microwave in the room. Housekeeping did a perfect job on my room everyday.

  • 4
    « Newport News-Best Western Plus - Great Value »

    Newport news Best Western Plus. highly recommend. great value. Stayed in two room suite. huge room, perfect for a family. If you need three plus sleeping quarters and want to stay under $100n per night this is your place. and the kids loved the free breakfast

    4
    « Good hotel for the budget minded »

    Great location! The room was large, clean and quiet. The bed was very comfortable with ample bedding and pillows. It was nice to have a couch and comfortable chair as well as a desk chair. The good sized fridge was a plus along with the microwave. What makes this hotel is it's staff. The hairdryer burnt out. Since it was screwed into the wall it was not easily replaced. The front desk staff thought outside the box and allowed me to use an unoccupied room to dry my hair. Breakfast was typical with cereal, juice, biscuits & gravy, eggs & sausage, bagels, etc. What was unusual was the automatic pancake maker. Push the button and out pop 2 pancakes. The breakfast room staff person was exceptional!!!

    5
    « Lovly »

    We were walk Ins. We were travelling around Virginia by car and needed a place and thought we'd give it a go. The lady at check in was great we got a King Suite for a very nice price. It was clean very spacious and so comfortable. There was next to no noise from the nearby freeway. Breakfast was a combination of hot and cold stuff and a good selection. There are lots of restaurants and supermarkets nearby.

    2
    « Mediocre at best. »

    ROOM 305 Stayed for the weekend, as soon as we got on the third floor it reeked of cigarette smoke, it was bad. When we entered the room we were greeted with a musty, mildew smell and it was 77 degrees. Turn the A.C. on high and opened the window to air out the room and there was no screen. Took awhile to get the microwave to work, the hair dryer didn't work. The desk and coffee table were all dinged up. But the bed was comfortable, and the room was spacious. The room obviously had signs of past water damage. One morning, the front desk woke us up at 6:45am with a wake-up call but realized they had the wrong room. Parking lot was small and breakfast was horrible!! Don't eat it! Unless you're having cereal. I wouldn't stay here again.

    4
    « Best Western, Newport News »

    Wasn't sure about staying on the first floor a hallway and 2 doors down from the front desk but the the room was clean, big and real quiet. The bed was even comfortable. The Staff was friendly and the breakfast was pretty good, except the plastic covers over the danish and toast were loose so they kept falling off but that's minor. We'll definitely go back.

    5
    « Great Staff, Great hotel! »

    First of all, I booked this hotel using a service which messed up my reservation. When I got there and found out that the room I booked was not the room I needed, the hotel owner spoke with the booking service and got my reservation cancelled and refunded, even though it was past the cancellation window. He then gave me a great room at an even better price than I would have found elsewhere. The staff here is so accommodating and helpful. The hotel is very clean and the location can't be beat!

    3
    « Great Value »

    A fantastic value for the price. If you are budget minded you cannot go wrong with this Best Western. The facility is old, however it is clean. For the price I paid I was amazed at the size of the room. It had a couch and chair, a microwave and refrigerator. The work out room on the third floor is well appointed with several pieces of equipment, and again, very clean. The breakfast was well cooked. For anyone on a budget a great choice.

    5
    « as before »

    Have stayed here several times since opening about 10 years ago. Always amazed at the maintained quality and appearance of the public spaces and rooms over time. Costco rate is an excellent value at this property.

    4
    « Great comfortable stay for best value! »

    I've stayed at my fair amount of hotel and let me tell you... This Best Western was an amazing stay! Right when you walk in the lobby area was very clean and the receptionist was very helpful. The King size rooms itself were very spacious, clean, and comfortable. The bed was so comfortable it didn't want to get out of bed, lol. The small details like folding the shower towels into a nice orgamic swan or flower was a nice touch. The hotel was also very affordable! The location was also close to a lot of shopping centers and restaurants and very close to i64. Everyone on the review is pretty much right about the positives of the hotel. The only negatives is the breakfast...It wasn't that tasty, I'd recommend going somewhere to dine for breakfast. Also the WiFi internet would go in and out but I didn't need to use it my whole visit there, the bathroom towels were a bit stale/hard. But overall, highly recommend this place. I will book here again once I'm in the area!

    5
    « stayed for visit to mariner's museum »

    clean, neat, pleasant employees, good value, good breakfast, comfortable bed, easy location to get to.....No complaints whatsoever....If anyone is thinking Williamsburg, Yorktown, see the whole area, this is a nice central location.

  • 5
    « Phenomenal Stay »

    I travel for a living, and this hotel is among my favorites that I've stayed at. The stay was nothing short of phenomenal: excellent service, fast check-in, very clean, and beautiful interiors. Would definitely stay again!

    4
    « OK »

    I was a little disappointed with the staff. They weren't very attentive. Most the time no one was at the desk. The room was fine could use a little dusting in the rafters. The bed was very comfortable. The pool was clean and the water was perfect.

 

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Toutes les directions


Depuis : l'Interstate 64. Prenez la sortie 255A, au deuxième feu, tournez à droite, le BEST WESTERN PLUS Newport News Inn & Suites se trouve sur la gauche.