BEST WESTERN Hotel West Towne Suites,  Madison

4.0/5  - basé sur 129 notations.
650 Grand Canyon Drive, 53719-1044, Madison, United States - Voir la carte
+1 608 833 4200 +1 608 833 5614

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking extérieur
    Parking extérieur
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
Note des voyageurs TripAdvisor
Sur la base de 338 avis de voyageur
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Galerie photo :
Il y a beaucoup d'hôtels à Madison, mais un seul vous garantit un séjour comme à la maison, débordant de luxe et de qualité. Le BEST WESTERN West Towne Suites s'engage à fournir à chaque client un service de renommée internationale. Situé près de l'université du Wisconsin et les hôpitaux UW et VA, c'est l'hôtel idéal si vous voyagez pour affaires. De nombreux clients sont ici pour Alliant Energy Center ou EPIC Systems et CUNA Mutual, mais pourquoi ne pas profiter des nombreux restaurants et magasins pendant votre séjour ?Assistez à un match de football américain des Badger, passez l'après-midi à West Towne, Greenway Station et Hilldale Mall, ou offrez-vous une dose de culture avec l'exposition World Dairy Expo et la Midwest Horsefair. En séjournant dans le meilleur hôtel de Madison, vous ne serez jamais loin de l'action. Reddan Soccer Park et la patinoire Madison Ice Arena sont d'excellents moyens de passer la journée. À moins que vous ne soyez ici pour Epic Systems, le parc de recherche universitaire, TDS Telecom ou Spectrum, ou encore le centre Prometric Testing Center. Notre personnel se fera un plaisir de répondre à vos besoins professionnels. Cependant, cet hôtel de Madison est tout aussi adapté à des vacances. Le jeu laser et les pistes de bowling Schwoegler's sont à 200 mètres de l'hôtel. Les villes voisines telles que Middleton, Fitchburg, Verona et Waunakee sont à moins de 10 minutes en voiture. Promenez-vous jusqu'au Madison College ou jusqu'au lycée Memorial pour assister à un match. Ne manquez pas le zoo Henry Vilas, l'arboretum, le parcours de golf de Glenway, le golf d'Odana Hills et le mini-golf de Vitense Golfland. Bien sûr, l'hôtel offre Wi-Fi et petit déjeuner gratuits. Le petit déjeuner inclut oeufs frais cuisinés selonvotre goût, pain perdu, crêpes, saucisse, bacon et pommes de terre sautées. Vous pouvez également choisir des fruits, céréales variées, yaourt, muffins, petits pains et pain. Profitez également du confort de notre navette gratuite vers les différents lieux de la région. Réservez votre séjour prochain avec le BEST WESTERN West Towne Suites pour un voyage facile et agréable !Passez un excellent séjour !

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Chambre 1

Avis de nos clients


trip advisor img
Basé sur l'avis de 338 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
145
Très bon
 
107
Moyen
 
50
Médiocre
 
24
Horrible
 
12
En couple En couple 75
En famille En famille 126
Escapade entre amis Escapade entre amis 26
Professionnel Professionnel 73
Voyage solo Voyage solo 23
Propreté
Emplacement
Chambres
Service
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Rapport qualité / prix
BEST WESTERN West Towne Suites,Madison
  • 2
    « Not My Favorite Hotel »

    The hotel rooms need to be updated and have an odor. The lobby and dining areas are beautiful but the rooms are awful. I did like that I was able to open the window in the room for some fresh area and the bed was comfortable. However, the pillows were flat. Often hotel will provide both soft and firm pillows. I think added those will help a lot. Also, the service desk was disorganized and failed to keep track of our credit card authorization form. I had to email my assistant to have the form emailed to the hotel front desk staff. A coworker of mine was charged $515.00 without her consent, she as under the impression the card was swiped for incidentals. She was never informed by the front desk the charge. I received similar stories from others staying at the hotel for Epic's UGM. Please make sure your front desk staff is informs clients what they are being charged and the reason for the charge. Priya and the Dining Manager/Chef (did not get his name) were helpful when my battery died in the hotel parking lot. Priya offered me jumping cables and the Dining Manager made sure I placed them correctly.

    5
    « One Hail of a stay!! »

    The dent guys came into town for the recent hail storm and we were lucky enough to choose this newly renovated upscale Hotel what really got my attention with the made to order breakfast scrambled eggs sausage hash browns all sorts of drinks Michael loved the muffins, another cool feature what's the two front doors when carrying all your luggage in you can just pull the door and it opens itself the rest of the way not to mention the awesome USB Outlets in the kitchen area it's the small things that make things awesome

    3
    « This is not as it seams..BEST WESTERN West Towne Suites »

    They are so dis honest about there shuttle absolute lie. Do not stay here if you need it. They say they only run it a few hours a day morning and eve. I asked for a ride tonight and they did not have a driver. The so called MGR told me you have to let them know 24 hrs in advance. How in the world does that work. You really can only get a ride one way. False advertising. If you stay here and do not have a car get ready to walk. Unbelievable.

    5
    « comfortable--excellent dollar value »

    warm inviting staff who enjoy working at this hotel. best mattress quality as compared to any hotel brand new fitness equipment in spacious work out area I like to use the computers in the lobby section

    4
    « Nice stay »

    This hotel was convenient for visiting family on the west side of Madison. The front desk staff were friendly and helpful and the room was clean. Very comfortable bed. The common area of the hotel has been recently renovated and looked very nice. The room appeared to be a bit older but still fine. One plus was the made to order breakfast, with a choice of three entrées. Very nice. The exercise room was good too. All in all a nice stay.

    2
    « Been staying there for over 20 years - won't go back again »

    I've been going to this hotel for over 20 years, and I do not expect to ever do that again. Besides the bed being soft and uncomfortable, which has been the case in the past as well, I was, quite frankly, sufficiently afraid of the desk clerk that I barricaded the door. When checking in, the clerk who was manning the desk, announced my room number - quite loudly, actually - twice. I was not confrontational, nor angry, but I did say that it is really not cool to do that with any guest, most especially with a woman traveling alone. He angrily replied that he always does it that way - that is how he directs people to their room. I pointed out that he can just show the room number and give directions. Belligerently, he asked if I wanted to talk to his manager. I just wanted to get away, and declined; though after I'd gotten my luggage, I stopped at the desk again and said that I regretted that that encounter had seemed confrontational to him - that had not been my intention. He scowled and made no reply. When I met him in the hall a little later, he was again/still scowling and made no acknowledgement. Truly, I was concerned that this might be "the guy" who loses it after being challenged, and I barricaded the door so that he could not gain entry in the night. I am not a hysterical type; I've never had this sort of concern before in all the years I've traveled. Though most of my experiences over the years have been superlative, this was not my first negative experience. On my next-to-the-last stay there, my bed was so broken down that I could not find a way to sleep on it without hurting my back. The best I could do was to sleep with my head at the foot of the bed and corner-to-corner. I told the clerk about it the next morning as we were checking out, and received an email from an Assistant Manager. She offered no apology and told me that she and Housekeeping had looked into it and the bed was fine. Still I went back. On the next visit, there were no problems, and on this one, I barricaded the door to protect myself plus the bed was soft and uncomfortable, though not as bad as the previous time. On top of that, there was a noise like I've never experienced anywhere. I couldn't tell where it was coming from - it seemed like maybe below me - perhaps there is machinery down there. At any rate, my computer screen was actually vibrating with the pulse of it - lasted for over half an hour. I don't know what is going on with this place; I've been coming to this hotel pretty regularly since 1993, and have truly loved the spaciousness of the rooms; but I cannot imagine that I'll ever be back.

    5
    « Really good! »

    Looks like a typical 1960's Best Western on the outside, except for a few new decorative touches. But the inside is top-notch remodeling. Loved the jacuzzi suite we had. Breakfast choices were good too.

    5
    « Business trip made EASY! »

    This made my 6th trip to Madison for business and my first time staying at Best Western. Not only did I receive a good price per night but the overall stay was more than expected! Troy (check-in) provided outstanding customer service and took the time to answer all of my questions. There are a lot of restaurants and shopping within walking distance. HIGHLY recommend!

    5
    « Great stay will use again »

    This is our new favorite hotel to stay in when visiting relatives in Madison. Had previously stayed at the Radisson which is right next door and was quite underwhelmed. But Best Western delivered. Nice foyer with seating arrangement and television with conveniences ready to purchase at desk. Easy check-in and check-out. Includes a to order breakfast with choice of eggs, pancakes, or french toast plus sides of potatoes and either bacon or sausage. Also includes the usual muffins and bread coffees and juices. The bed was very comfortable as were the pillows. The room was spacious and included all the amenities: phones, iron ironing board, coffee maker, refrig and microwave plus a bonus bar sink. The room was clean as my white socks indicated. The bathroom was clean as well and included the usual amenities Pantene shampoo and conditioner plus soaps. Located only minutes from the Beltline. Very much recommend.

    4
    « Great! »

    I've stayed in 6 Madison hotels recently. This is the best Westside location hotel. The breakfast is way above average. The place is being renovated and common area look upscale. It's great and you won't be disappointed.

  • 5
    « Great hotel »

    We were very pleased with this hotel. Convenient for us on our way to Toronto. I am always looking for pet friendly and the front desk staff even brought out treats for my dogs. Clean, updated and comfortable. We had breakfast plans elsewhere but saw they even offered a made to order option including French toast, pancakes or eggs.

    4
    « Nice Place. Good value. »

    Stayed here after dropping our son off at the University of Wisconsin. We got the room at a very reasonable price (taking advantage of an AARP rate). We loved the make to order breakfast. It is close to shopping and only 10 minutes from the University of Wisconsin. Our room was on the backside of the hotel and very quiet.

    2
    « Terrible internal communication; lots of frustration. Won't return. »

    Our first 2 days here were fine. Very nice room, comfortable, etc. Upon leaving, we asked for the same room upon our return 2 days later. The clerk promised to hold it for us. On our return, not only had they not put the room aside for us, but the tattooed desk clerk said nothing on our requested side was available: not a single room on the non-freeway side. This stay was for 6 days, so a noisy room was not acceptable. I asked if there were rooms of a different category on the quiet side. The clerk looked at me with "attitude" and said "I already said there weren't any", when in fact he had not said so. When I pointed out how few cars there were in the parking lot, he finally admitted that there were a lot of empty rooms on that side, but no cleaned ones. (He said this was typical for this hotel: many rooms are left uncleaned, so only some rooms (the noisy ones) are available!) I offered to change the sheets myself in a dirty room. He told me this wasn't allowed. He gave us a loud room on the freeway side. When I complained (firmly, but politely), he said I was "yelling" (completely untrue) and that he was "done with this conversation." After having said several times there were no free rooms whatsoever on the quiet side, he then magically found one, saying that he hadn't "heard" me the first time (!) All this was after almost an hour of frustration. In addition, the reservation stated just 5 nights, though we had booked for 6, and we were given too few breakfast vouchers. Later, the manager tried to compensate us for our frustration by a reduced rate, but upon check-out, the clerk billed us for the original amount, never having heard anything of the discount offered us. When we attempted to contact the original manager, she was on vacation for a month, with no one else authorized to provide the discount. It's been almost a month, and we still haven't received the promised discount. The internal communication in this hotel is dreadful. No one seems to get the notes that other staff leave. In addition, the front desk clerk was rude. We will certainly not stay here again.

    3
    « Average stay »

    Everything about the hotel was great, except the fact that they have no on site pool. You have to drive just over a mile to a YMCA. The YMCA closed at 7 PM on Staurday. Not worth the drive over after getting back to the room at 6:15 PM.

    5
    « Our Best Stay to Date »

    Troy and his staff made our stay the best in all our years of traveling. The most friendly staff we have ever had. It really made us sad to leave but also plan for a return trip next year. If you ever are traveling to Madison we think you owe it to yourself to stay at this remarkable facility.

    4
    « Spacious Rooms, few anenities »

    My wife, dog and I stayed for one night and booked a room with two king sized beds (we were told it was the same price as two queens). The beds were very comfortable. The room was clean. The price was affordable. There is no swimming pool on the property and we did not stay for the free breakfast because they do not begin service until 7 am on Saturdays. We were looking to begin our day earlier than that. I would recommend this hotel for those who are looking for spacious rooms and basic comfort.

    4
    « First stay here at B.W. West. »

    We were impressed with the whole stay as a whole. The D.R. was clean and food was plentiful. Room was clean and spacious. Price was good. I applied for B.W. rewards to gain a discount at further stays, Had a problem with air conditioning in room 138 that we forgot to report. Couldn't get the humidity out of the room even with turning AC down to 70 degrees.

    5
    « Great value and awesome breakfast! »

    Excellent overall! Easy check in, spacious suite, quiet room, hot made-to-order breakfast and a caring staff. What more could anyone need? Will definitely stay at this property again and recommend it highly

    5
    « Excellent Experience »

    The hotel staff were great, from start to finish. The room was large and had plenty of space for our infant daughter and her belongings. The location is great -- easy access to the heart of Madison. This will be the go-to hotel for our visits to Madison.

    4
    « We enjoyed our stay »

    only thing different was the Breakfast was ordered at a window with a couple of options and there was a long line to order breakfast the food was very good though. The rooms were clean and very comfortable, service was outstanding as well.

  • 4
    « Madison Golf Trip »

    My grand daughter was in a tournament at the Legends Gold Coarse. We stayed at this hotel because of the Brand Name. We had a great time. Breakfast was good. Good front desk staff. We would stay at this hotel again when in the area. Thank you for a great stay.

    5
    « Another Amazing Stay! »

    We love staying at Best Western! This was our first experience staying over with our dog. We were greeted by friendly staff, as usual. The room was very impressive. We didn't know we were getting a suite, which turned out perfect for our dog giving him more room to roam. When you first walk in everything smelled fresh and was very clean. The bathroom was huge and clean. The beds were very comfortable. Even though we were right near the elevator where traffic was busy it was still very quiet. Love, love, love! The nice breakfast was a bonus. There were so many options to choose from, all good. The location was perfect, not too far from downtown Madison. Plenty of shopping and food very close to hotel. Staff so helpful with recommendations. We would definitely recommend this hotel. It was so worth the money. We will be back!

    5
    « Been there multiple times. Great »

    We have stayed the the Best Western West Towne 3 times. Great staff, clean rooms with amenities you need. Stayed in a suite plenty of room and priced well. Made to order breakfast excellent. We have family in Madison and will be staying there several times a year!

    4
    « Bridesmaid Weekend »

    I stayed at this hotel in a double queen & pull out bed room. It is where I stayed with my bridesmaids for a weekend of trying on dresses & having fun! The hotel is in a great spot close to the West Towne mall, various eateries, about a 14 minute drive from State Street, and our bridal destinations. The breakfast was a good variety but did get very busy in the morning so didn't always want to wait if there was a large crowd. We did find small ants in our room- not sure if that was the hotel or something that we dragged in (we did have cupcakes). Could hear some noises from either the people above us or the room next to us. The beds were comfy & overall experience was good.

    3
    « Not Bad »

    Room looked great, smelled bad...friendly front desk, but had no air freshener they could find in the service room to rid the musty smell. If you are a picky person with beds, these were very soft not firm. Air was a little noisy , but better than some. It was one of those situations where you walk in and it looks really good, room, TV, couch, etc.. and then the smell and air noise. I had a king room, overall way better than some I've seen, I'd stay again , but would also look for others.

    5
    « Clean Quiet Friendly Hotel »

    A very clean hotel with a friendly, helpful staff. The suite has a full size refrigerator, which helps if you go to States largest farmers' market in Madison. TV and WiFi were fine. We loved their breakfasts. You can order your breakfast to your order eggs any way even omelets, pancakes and french toast.

    3
    « Good place to stay in Madison »

    Good place to stay for the price. Most lodging in Madison was much higher in price and didn't really do anything more than this place. Breakfast was nice! Internet worked well. Great location to most all points around Madison. Good area to take a run (if you are a runner). Good location relative to places to eat.

    5
    « Awesome place to stay »

    We were driving through and needed a place to stay. We stumbled across this hotel after all ones in La Crosse were booked and I am thankful it worked out that way since this ended up being a very nice stay! Best stay of our trip from Alaska to Florida yet and we've been on the road for two weeks. The hotel is clean, much of it is newly renovated, comfy beds, free breakfast and friendly & helpful staff. I would return and would definitely recommend it.

    5
    « Nicest of the chain we've stayed at »

    Our party of 5 stayed 1 night in a room with 2 queen beds with a pullout couch. The inside looks as if it had been recently remodelled and was very clean. Breakfast was ample, you had a choice of French toast, pancakes or eggs (2) with sausage or bacon, cooked to order, a variety of fruit, yogurt, etc. Kids made use of the microwave in room and also the mini refrigerator. When we asked for more pillows they were delivered within moments. Staff was friendly and polite. We will definitely stay here again!

    5
    « Nicely updated »

    Had a 2 queen room which had plenty of space for our family of four. It looked like the entire hotel was recently updated. Everything was super clean and like new. The breakfast was a nice touch as they had made to order dishes which were included in our room. Overall this was a great value.

  • 3
    « Beware of reservation changes! »

    Our reservation was for 3 occupants in a King Suite that included a sofabed. We were given a Regular King room. When we went back to the front desk to inquire about it, we were told that their computer only showed a Regular King room. I pulled the confirmation email up on my phone that showed a King Suite WITH A SOFABED and showed it to the desk attendant. He said there was nothing he could do since there wasn't a supervisor on staff. He suggested calling the toll-free customer service to see if they could change it. I was unable to reach customer service because of the weekend, but did talk to a reservation specialist who confirmed our reservation was for a King Suite with a sofabed. He called the hotel directly to let them know, but he came back on the phone and told us he also could not do anything to correct the error. He advised us to talk to the manager the following day. We were offered a roll-away bed to use for the night - that we were then charged for. When we stopped at the front desk to check out, they did remove the extra charge at our request. Other than the reservation error, the bed was comfortable, the made-to-order breakfast was nice, but the barking dog across the hall wasn't enjoyable.

    2
    « Poor service »

    We were promised a pack-and-play at the time of booking, it was never delivered, no recompense offered. Overwhelmed staff member who was on duty alone just passed the buck to a manager who was not available. I left a phone message, call never returned. I would steer clear of this place if you are bringing children.

    5
    « Great Stay »

    This hotel had huge rooms and bathrooms. It was very clean and well decorated. The employees were very helpful. It was easy access to the hotel. We stayed eight days total and were very pleased with this hotel. Highly recommend and will stay there again if we return.

    4
    « Business stay »

    Just returned from participating in the Madison Art Fair on the Square art show. We stayed at this Best Western because it was rated fairly high and it was close enough to the State Capital which was the location of the art show. The room was clean and comfortable. The staff was exceptional and the breakfast was organized and plentiful. The hot items were a great plus.

    2
    « Just ok. »

    The bed was way way to soft, very uncomfortable. The sofa sleeper was terrible, it was so crooked you felt like you were falling off. Front desk was ok and continental breakfast was ok. Will not stay again.

    5
    « Stayed Saturday Night »

    Excellent location. Room was comfortable with good seating area. Breakfast had continental breakfast and 3 items made to order. I had French toast and it was awesome. I wasn't feeling well and they were able to get the room ready before the 3 PM check in. Much appreciated.

    5
    « A birthday getaway »

    I would highly recommend the BW we stayed at. My husband set all of this up as a birthday gift for me. I really enjoyed this short, but pleasant stay. We will be going back in July for our family reunion. Madison is a good stopping point for our travels.

    5
    « Great accommodations! »

    This hotel has been partially renovated. The clerk said that the lobby, restaurant, everything but the rooms are done and room renovations are coming next, but I'd have to say that it looked like our room had already been done. Very clean, quiet, great (free) hot breakfast, made to order. We used to stay here 5 to 10 years ago when traveling for work and it was just OK at that time, but it's taken a turn for the better now.

    4
    « Served the purpose »

    Needed a place to stay on our way to the House on the Rock and this place was perfect. No bells or whistles, but we had a good nights sleep, breakfast, and a convenient spot to our destination. Well worth the price.

    4
    « Clean and Comfortable »

    Pleasant, clean and comfortable property. We stayed for a wedding and found everything we needed including a good night's sleep, a hot breakfast and a noon checkout time. The location was convenient and Best Western is a chain we trust.

  • 5
    « Very Friendly and Accommodating Staff »

    Stayed 3 nights at this hotel. My wife's Dragon Boat Paddling Team was competing in the Capital Lakes Festival. The manager went out of his way to assist our group. Rather than a standard hotel breakfast; this hotel allows you to choose a breakfast which is prepared for you. The room was clean and comfortable. This Best Western has a great location right off the interstate. If we return to Madison, I would stay there again.

    4
    « Well situated and good value for business visits »

    I stayed in West Towne Suites while organising a move to Madison. It was well located outside the downtown area thus avoiding any downtown congestion. It is well positioned to allow access to the south and west of the lakes easily. It is very well priced and suites are available. There is a gym and breakfast bar but no restaurant. There are however many restaurants and bars within 2 miles.

    5
    « Just Great »

    We traveled by car from Nevada to Wisconsin and stayed in some questionable hotels, so when we arrived here and walked into the lobby, we sighed with relief. Although the rooms are not as spectacular as the lobby, we found them roomy, comfortable and clean. We had a full size fridge and and electric stove top as well as a sink and microwave. Every room is different tho. We loved the free made to order breakfast and wish to commend the 2 employees who ran it...Maria Vazquez and Christian Gallarbo. They were both friendly and professional. Every interaction we had with every staff member was good.

    3
    « West Towne Suites »

    It's an okay place to stay. It's quiet and clean. The beds are comfortable and the hot breakfasts are pretty good. Coffee's on the weak side. There's a Starbucks a few blocks away, so thank goodness for that. The thing is, it's kind of on the shabby side. Nothing horrible. Just peeling wallpaper here and there, loose tiles in the bathroom, that sort of thing. I usually stay at the InnTowner in the Highland Club. But, they were booked this trip. This is not the Highland Club. Then again, the room rate is significantly less. Maybe I don't travel enough to know. It just seems to me that at nearly $90 a night, the bathroom floor tiles shouldn't come off floor stuck to the bottom of your foot when you step into the shower.

    3
    « If you can't sleep, what else matters? »

    We had a two queen bed room One bed was fine, the other was lumpy, bumpy, and should have been replaced long ago. One side sort of collapsed when a person sat on it. The fan in the bathroom didn't work causing steam on the mirror when showering. The handle came off when it was turned to regulate shower temp. People checked in above us around mid-night and woke us up. We could also hear water pipes when neighbors showered. Just gave the impression of cheap construction. Now let's go to breakfast. No coffee! Only decaf until the next pot was brewed. There were made to order eggs, but Lord help if you wanted both eggs and pancakes! Can't neglect to compliment the help, both at the registration and for breakfast. All were polite and friendly. Just was expecting nicer for the price.

    4
    « Cheap rooms but Good service and attention to detail »

    Got one of the standard king bed rooms. Rooms are cheaply built with sound carrying very well. I must say the room was nice, clean and staff was very very accommodating. I had one issue with hallway noise and they were quick to address it. My only concern would be that the price point probably attracts more riffraff. I came here for Epic training but with my company covering any bills I might opt for a place that gives less anxiety when staying. WiFi is OK. I've had faster. Stay was great but sound was a small issue.

    3
    « Best Western »

    The location is kind of out of the way to everything else, but it's not a terrible stay. The air conditioning sounds like a plane is taking off every time it kicks on, but for a quick stay, it's not awful.

    5
    « A well run establishment »

    I am really impressed at the efficiency and high standards this hotel has showed so far a define visit again hotel. the surrounding are filled with amazing restaurants, a mall just to mention a few services. .. and the breakfast is made fresh and really tasty.. Keep up with setting trends for road-worrior like myself. Thanks you guys .

    5
    « Definitely on the return list (better than surrounding properties) »

    Room is a great size, and has every convenience you could want (2nd floor, see photos). I particularly appreciated the OPENING windows (even though the road noise was a bit much when open). Free hot breakfasts were great, but make sure to say 'no onions' on the omelette if you don't want the "optional" onions! Walking distance to grocery and drug stores was appreciated.

    5
    « Good place to stay for the price »

    Overall the Best Western West Towne Suites worked well for our one night stay. We had a room that faced the highway but the no sound from the cars could be heard. Our room was clean and the bed was fine. The free breakfast was a plus with cooked to order eggs. I would stay again if the need arises. My only issue, and it is a small thing, is the channel guide supplied in the room is not accurate. I never did find the guide channel on the television. A nice well kept hotel.

  • 4
    « Stayed Sunday night so may not be typical »

    we walked up to this older looking building thinking hmm, it looks dated and a little shabby. But it was fine; the rooms looked like they have been updated. They had a ticketed-cooked-to-order breakfast which was different. The one thing I wish for this and all motels and hotels in the country: COULD YOU PLEASE GET SOME DECENT COFFEE? The coffee, when I first got there in the morning, was not hot and tasted like it was left over from the previous day. Wait, there is another thing: the workout room needs to be cool not warm and certainly not hot!

    5
    « Fantastic Location and Nice Rooms! »

    This hotel boasts large rooms in a perfect location, down the street from a large shopping mall and around the block from countless restaurants of all varieties. Although it does not provide a shuttle to the UW campus, if you have a car you can reach the campus quite easily in 10-15 minutes. The staff was very friendly and helpful. The free breakfast includes a hot, cooked-to-order dish of your choosing. The rest of the breakfast, however, was a bit limited, with just a few fresh fruits, 2-3 types of cereals, and some pastries. I appreciated the fact that a recycling bin was provided in the room, as well as a microwave and fridge. It's a very pleasant place to stay!

    3
    « Request the Top Floor »

    I would think a nice hotel like this would have floors that are more insulated from noise. In the middle of the night we were awakened by heavy footsteps in the room above us that continued for hours. We liked the hotel otherwise, but would not stay here again unless we were assured of a room on the top floor.

    4
    « Nice, clean business hotel - easy in, easy out! »

    I stayed 4 nights in this hotel and it was clean, quiet and comfortable. Important for me, the window opened so I could have fresh air. The front desk staff was friendly and helpful. The breakfast room was spacious and offered a varied selection of juices, cereals, breads, yogurt and even eggs to order. Easy in and out from the highway. I slept and ate well - no complaints!

    4
    « Expectations met »

    Attended a conference. I didn't realize that this was an official conference hotel, so I didn't leverage all the perks. Good location near commercial areas--convenient. They provided vouchers for made-to-order breakfasts, but I didn't partake.

    4
    « Nice hotel, clean. Good breakfast »

    It was a nice stay. We only had one issue calling to confirm reservation. They would not tell me on,the phone if I had a room as I had not mademthe reservation myself. It was okay as they guarantee the reservations. Front desk helpful and coffee good (that's important to Canadians ;) Just a cautionary note: if you are celiac, ask to have your eggs cooked in a separate pan. The grill has much bread on it and then eggs.

    2
    « It's a Place to sleep »

    The room smelled like someone sprayed lemon scented lysol before I got there, it choked me. The shower made a terrible high pitched squealing noise when you turned it on. The bed was uncomfortable. It's a lower priced hotel and it's not very nice.

    4
    « Pleasantly surprised »

    Stayed one night this past weekend. It's an older property but in the process of renovations. Had to wait a few minutes for front desk clerk to show up but other than that, check-in and check-out went quickly with no issues. Hallway carpeting looked newer and room was large with nice carpeting and newer flat-screen TV. Bed was comfortable. Bathroom was clean and nice with an excellent shower. There was some noise from guests in the room above us walking around. We had to check out early for a race and missed the breakfast. They provided a "Grab & Go" bag with water, a granola bar, and apple.

    5
    « Really great stay »

    We stayed at this hotel for 10 nights. The staff was very professional and courteous and they did everything to make us comfortable. We needed 'accessible' support. The staff went out of their way to make things work for us. The breakfast was wonderful - cook to order. Wonderful pancakes and french toast. The cook was great. Clean and spacious rooms.

    4
    « stay »

    My stay there was fine. The Hotel was under some construction. But other than that everything was fine. I was helping my daughter move North and needed a place to stay. The bed was comfortable. The Coach bed needs a new mattress. It was way to thin and very uncomfortable to lay on.

  • 4
    « Good, reliable place to stay, still being renovated, though »

    This is the second time I've stayed at this BW. It is in a very convenient location both for restaurant and shopping options as well as freeway close to get to my family's place. I was there last August 2015 and the lobby was being renovated - I had looked forward to seeing the finished result, and it is "mostly" done, but for some reason there is a large area in the lobby/breakfast area where the tile is up, present a somewhat unstable place. The rooms have not yet been renovated. They are dated in appearance, but they are comfortable. I LOVE that our room had not only a fridge and microwave but also a small kitchenette! The staff is very pleasant and helpful. Cooked to order breakfast is very nice. This will probably remain our "go to" place when visiting family in Madison.

    5
    « Comfort and a Great Location in Madison »

    This hotel is very close to UW-Madison, a mall and numerous delicious restaurants and stores. The staff is friendly and helpful. The breakfast includes a made-to-order hot item, so that is a nice treat! There is no pool, but there is a small exercise room with a TV. The lobby has a small business center. The only negative is that they advertise transportation within a 5-mile radius, but it really goes only to specific locations at certain times of the day, so to get to the UW campus you will need a car unless you want to use buses and/or taxis.

    2
    « Unfortunately not the best stay »

    I really don't normally write bad reviews, and I don't enjoy writing them, but I hope the hotel reads this and can improve stays for future guests. First of all the pictures were deceiving - they made the place look brand new, but it was far from it. The bed sheets and blankets were very thin, and the pillows weren't great either - and because the heating controls didn't work (temperature didn't change at all, and the unit wouldn't stop blowing air constantly, plus when the heat did turn on it was very loud), we ended up being pretty cold and uncomfortable all night. In the morning, the cleaning people seemed to be up very early, and were vacuuming the next room and banging into the walls with the vacuum for what we both thought seemed like hours. And one final detail I noticed that didn't feel right was that in the tub I felt like my feet might just suddenly break through the bottom. I wish I could say differently, but for this stay I just didn't have the best experience. Thanks!

    3
    « Good price, good place to sleep »

    Just needed a convenient place close to family and this served us well at a good price. Safe neighborhood. Typical hotel room with mini kitchen. Comfortable bed. Slight twist on free breakfast, with choice of 4 different hot breakfast meals. Friendly staff. We would stay here again.

    5
    « Excellent place to stay »

    The cooked to order breakfast is a special treat. There are only a few items on the menu, but they are all much better than the usual "cook it yourself" items at other hotels. The staff is friendly and helpful and our room was clean and comfortable. The hotel is near a mall and there are a number of restaurants and shops and a movie theater in the immediate area. We got an excellent rate for our 3 night stay and we will look here first the next time come to Madison.

    4
    « Excellent Basic Hotel for Business »

    H thotel was clean and had multiple dining options within walking distance (Denny's, Longhorn, Olive Garden, Culver's). Good hot basic breakfast. Breakfast and exercise room both clean and centrally located If you're visiting for Epic training, note that the hotel runs shuttle to and from Epic campus, but you need alternative transportation from the airport. The hotel overall was in excellent condition, and I thought the staff was friendly and helpful. One thing to know, for some reason Wisconsin as a whole is obsessed with cheese curds; you have been warned.

    5
    « clean room, great breakfast »

    The hotel was easy to find, room was very clean. The breakfast was very good, I like having eggs made fresh to order. Coffee always available. The price was reasonable and the lobby was clean and inviting. Nice size TV in the room, and I like having a refrigerator in the room also.

    3
    « OK but def not great »

    Prepare to be underwhelmed by the customer service. We were in town for a sporting event and tried to check in at 1:00 PM, no dice. 3:00 PM is hard and fast check in time. Tried to get our two rooms adjoining (cuz we have small kids), no dice. The lobby has been recently renovated and looks very modern. Once we came back after 3:00 PM, we checked in and found the rooms to be average size and dated decor. Our 5 year old had a big alergic reaction from the comforter spread, it must have been really dusty. The beds are springy, sunken in the middle and are far from new. Bathrooms are small and very average. A lot of door slamming early in the morning --which was fine for us, we had to get up early too. The best part was the made-to-order breakfast that was included in the stay. The line was a little long, but the food was excellent. This hotel is pretty far from the UW campus, but if you have no other options, you'll survive.

    2
    « Business Trip »

    The rooms were clean but need some minor updating. The bed was also comfortable. The breakfast was good with plenty of options. I refer to 'rooms' because I had to switch rooms due to the heater malfunctioning in my room the first night. I called the front desk to inform them of the situation. After waiting for over a 1/2 hour I went down to the front desk to see when they would be taking a look at it. The room temperature had dropped down to 51 by then. The gentleman at the front desk informed me that he had forgotten to call it in. By the time The maintenance guy had came to the room to fix it almost an hour had passed. I then had to wait almost another hour for him to attempt to repair the thermostat by tapping on it with his finger and staring at the vent. So in essence, it took them over 2 hours to get me to a new room. The room they moved me to was not the same type of room that I booked. I received no compensation for the room downgrade. If it wasn't for the lack of customer service then I would have rated this hotel much higher. That said, I would probably give this hotel one more chance.

    3
    « Good hotel »

    This hotel is nice and clean. Breakfast was good. The only reason I am marking it down is because the staff does not read nor pay attention to contracts. My group of 31 rooms checked in and discovered the sales person had not passed instructions down the line. My check in was a mess, as was check out. Bottom line. Make sure you talk to them if it is a group and a specialized contract. Other than that. 5 stars.

  • 5
    « Excellent Value »

    We have stayed at this BW many times as it is close to our family in Madison. They upgraded us to a suite, as we are BW Rewards members. They have been doing renovation of entrance, lobby, and breakfast area and it is now complete and very nice. The cooked to order breakfast is great. WiFi is very fast. The room was very clean. We will continue to stay here when in Madison

    5
    « Great stay »

    Everyone was friendly, food was good and hotel very clean was in town with our pets for a family get togeather and the location was perfect. The young man that checked us in was extremely professional yet friendly.

    4
    « Older property but updating »

    Stayed News Years eve and have stayed at other hotels in the area of this one. We will stay again. It is an older hotel but they are renovating. We had a nice King suite that was roomy and clean. The cooked to order breakfast was wonderful. We love how quiet and peaceful this place was.

    4
    « Great Place to stay »

    As of always choosing Best Western will always be my preference of stay where ever I go. West Towne Suites in Madison went out of their way to make sure my stay was exceptional. The choices for breakfast were fantastic and I would recommend this motel to anyone.

    2
    « Clean, comfortable spot minus customer service »

    Stayed here for the first time via a Priceline "Express" deal (i.e., I didn't know the name of the hotel when I booked.). Overall the stay was comfortable and the room nice and place clean, but the place could use a customer service upgrade. The receptionist kept giving me this "we charge extra if you want two beds" line because I booked through Priceline -- then only when I didn't want to pay that did she "happen" to mention there's a pull out couch in the room (for my son who was with me). I had early-morning work to do and was seated at a table in the b-fast area and was told I needed to leave because they must "lock" the room when setting up b-fast. Really? What are they hiding? I was just sitting there. Not a place that will go the extra mile for guests, that's for sure.

    4
    « Nice stay »

    Breakfast was wonderful, you could order what you wanted and they cooked it for you. the room was clean and a bit outdated but it was still nice. It was a good night sleep and peaceful. No swimming pool but that was okay.

    5
    « Very nice and comfortable motel!! »

    This was a very nice and comfortable motel! Our room was awesome! We got a suite with kitchen for a ridiculously low price..under $100 ???? their made to order hot breakfast was amazing!! I would recommend this motel to everyone!!??

    5
    « Great location and good value. »

    We were pleasantly surprised to find such a nicely appointed Best Western and will consider staying there again. The bed was comfortable and the bathroom was clean. Shower did not have great pressure, but was adequate. We were very impressed with the friendliness of the staff and their willingness to help. The hotel is located near West Towne Mall, so there was a good choice of restaurants in the area as well as the mall food court. We wanted to be in Middleton and this was ideal.

    4
    « Average Best Western Hotel. »

    Hotel was very quiet, despite being right off of the highway. Room was clean and bed was comfortable. The decor was outdated but they are going through a remodel which should remedy that. Breakfast was cooked to order and very good. I would stay here again.

    3
    « Clean hotel in Madison »

    Standard hotel, but Best Western level quality of services. Good option for the price. Convenient location, very close to the largest mall area in West Madison. Nice but standard room, very clean and roomy. Breakfast included, which is fine. Offers a gym all time open. Nice but small reception area. Looks like new or recently refurbished.

  • 4
    « Halloween Weekend »

    This hotel was very clean, and the breakfast in the morning was also good. The only problem we really had was the bathroom floor didn't seem to have been swept well (or at all) upon our arrival. It was very clean other than that, and the stay was great!

    5
    « Visiting family in Madison »

    Staff is excellent and very helpful and professional Rooms neat, clean and adequate. Breakfast was good hot and tasty. The new décor was very bright light and upbeat. A great value and the place we stay when we come to Madison--within 10minutes of our family! Close to the University and Camp Randall. Close to shopping and great eating establishments are nearby.

    4
    « Accommodating staff, good value rooms »

    Thought I made a reservation and forgot to click send! Classic dummy mistake, the staff was very accommodating checking the other hotels in the chain and found we had not made a rezzie anywhere. Although they were about full they were able to put us in a room that was very nice, although the last, is was not the least. The cooked to order breakfast was good and certainly a cut above for this type of hotel. The breakfast and common areas were very nice and have been recently redone, a good job. I will stay here again.

    5
    « Hotel remodel done right! »

    It is my understanding that this hotel has been remodeled in the past few months. The designers did a fabulous job! The lobby is very inviting, the breakfast area is lovely and the suite was fabulous. The whole experience was far better than I expected for the price.

    5
    « Great location and being totally remodeled, great AM hot breakfast »

    Stayed two nights at this location. Hotel lobby and breakfast area just remodeled. Great made to order hot AM Breakfast. Rooms were comfortable and clean, and Staff was friendly. Numerous dining and shopping options nearby, and easy access to the Beltway around Maison. Would definitely stay again.

    1
    « Worst hotel experience i've ever had »

    Worse hotel I've ever stayed at.. They have no pick up shuttle to or from airport. They rooms are stinky and old. This hotel is on the recommendation list for Epic headquarters and my employer and I recommended to both that they remove this awful hotel. The shuttle was so inconsistent with times. Dropped us off an hour before class and picked us up an hour after class was over. The hallways were extremely noisy at night. I opened by door one evening to ask the people across from me to stop slamming their door and they lady told me to get back in my room before she walked across the hall to smack me. Huge threat. Was the worse experience I've ever had anywhere. Will be staying at the Concourse downtown future trips.

    4
    « Pleasing Decor »

    The West Towne Suites offered a clean and pleasing environment. The breakfast area was recently remodeled and was efficient and well decorated. I enjoyed the made to order hot breakfast of french toast, hash-browns and sausage.

    4
    « Helpful »

    The hotel manager, Bernard, was awesome in accommodating our situation when we had to decrease from a 2 night to a one night stay. The rooms were comfortable. The construction outside the building presents significant parking issue. They are so welcoming for pets! The desk person checked us into a room that was still being made up so we had to wait about 10 minutes in the second floor waiting area outside the workout room - but we did not mind.

    3
    « Clean hotel, nice location. »

    When we stayed there we had two rooms which were right across the hall from each other. The rooms were nice and clean. Our stay was relatively quiet. The complimentary breakfast in the morning was decent compared to some that I've experienced. About a month after my stay, I noticed charges on my credit card that should not have been there. One was for a bottle opener we had returned right away that they forgot to take off and another was a room charge for another guest who happened to have the same last name (no relation to me though). My card had accidentally gotten charged. When I called to question this, they said they'd look into finding the other person's credit information so they could take off the charge. It was eventually resolved but would have been nice to be told they would take the charge off right away as I didn't even know the person.

    4
    « Weekend Wedding Stay »

    Best Western West Town Suites was fine. Currently going through remodel so a little dirty. Parking was restricted due to construction. Good breakfast options, bacon could have been crispier. Too many Hawkeye fans. On Wisconsin!

  • 2
    « very disappointing »

    This hotel was under construction/ remodel. I realize that there are certain inconveniences, but there are "basics" that should not be compromised. There were NO parking spaces for us when we came in because the construction crews had "12" spaces occupied with construction materials and dumpsters. They could have put these things on the grass and certainly, if the hotel intended to continue booking to capacity, they should have made sure guests could park in THEIR parking lot, no around the corner. Also, it may be a non-smoking room, but it sure didn't smell that way. I'm a Best Western rewards member with over 5000 points in the past 9 months. This was not the equivilent to what I am accustom to for $159 a night....more like a $79 stay.

    4
    « Clean and nice location »

    Even though this hotel is under renovation, it is a very nice hotel. The hotel was clean and located right off of the beltway and not too far from the University. We enjoyed the made to order breakfast. We would come back here.

 

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Toutes les directions


Depuis : l'aéroport MSN. Prenez l'International Lane et tournez à gauche sur Anderson Street. Prenez ensuite Stoughton Rd/51 South jusqu'à la Highway 12/18 West. Quittez la Highway 12/18 pour prendre la sortie 255/Gammon Road. Depuis Gammon Road, tournez à droite sur Odana Road. Depuis Odana Road, tournez à droite sur Grand Canyon Drive. Tournez à droite sur Grand Canyon Drive, et le BEST WESTERN West Towne Suites se trouve sur la droite.


Depuis : Minneapolis/Eu Clair. Prenez l'Interstate 90/94 East jusqu'à la sortie 92 pour aller sur la Highway 12/18 East. Depuis la Highway 12 East prenez Gammon Road - sortie 255. Depuis Gammon Road, tournez à gauche sur Odana Road. Depuis Odana Road, tou...

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