BEST WESTERN PLUS Bentley Hotel & Spa,  Lincoln

4.0/5  - basé sur 260 notations.
Newark Road, South Hykeham, LN6 9NH, Lincoln, Great Britain - Voir la carte
+44 1522878000 +44 1522878001

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Les points forts de l'hôtel

  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking extérieur
    Parking extérieur
  •  Restaurant
    Restaurant
  • Sauna
    Sauna
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 640 avis de voyageur
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Le BEST WESTERN PLUS Bentley Hotel & Spa dispose de nombreux équipements de loisirs dont un sauna à bain bouillonnant, un bain de vapeur, un salon de beauté et une piscine intérieure chauffée. Profitez également de notre bar-salon à l'ambiance décontractée. L'hôtel bénéficie d'une situation idéale, à proximité de la cathédrale et du château de Lincoln. Passez un excellent séjour !

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 640 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
338
Très bon
 
202
Moyen
 
64
Médiocre
 
21
Horrible
 
15
En couple En couple 238
En famille En famille 126
Escapade entre amis Escapade entre amis 76
Professionnel Professionnel 124
Voyage solo Voyage solo 23
Propreté
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Chambres
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Rapport qualité / prix
BEST WESTERN PLUS Bentley Hotel & Spa,Lincoln
  • 4
    « Pleasant Stay »

    Lovely hotel, very friendly helpful staff. Room was comfortable, well decorated and clean. There's a lift if you need it. Usual tea/coffee making facilities, hairdryer ( this may depend on what type of room you are in), modern TV. Would definitely stay here again.

    5
    « Excellent carvery lunch. »

    Arrived for lunch after pre-booking. Good reception and pleasant ambience in the restaurant. Nicely laid table, water jug etc. Drinks order and first course request taken promptly. Lovely soup for my wife, ham terrine for me, tasty! Onto carvery, good range of meats, fish etc available on the menu, lovely spread of vegetables all cooked fresh. Decided on a sweet, large selection of cheesecake's, trifles and fresh fruit salad all made in the kitchen, delicious. Pot of coffee to finish. Best local lunch for a long time, staff attentive and helpful but not overbearing. Give it a try, reductions on price for over 50's.

    3
    « Average Hotel - outdated »

    No issues with check in, friendly staff. Room a decent size, but all seems a bit outdated. Hot water seems to be a issue, shower was not nearly hot enough. Didn't eat here, prefer to go into Lincoln by the Waterfront, but had a drink and the deco in the bar seemed outdated.

    4
    « Comfortable hotel »

    The hotel is clean and the reception staff are always friendly.The rooms are clean and very comfortable. The food is on the expensive side and the staff can be hit and miss. Good value for money and ample parking

    5
    « Great Hotel »

    Arrived on a Friday afternoon and check in went smooth found we had a double bed rather than a twin which is what I requested for me and my friend, we were moved without a fuss and given a nice spacious room. I found the staff in this hotel couldn't do enough for you, it was a pleasure to stay here for 2 nights - thoroughly enjoyed the stay!

    5
    « Great place excellent staff and facilities »

    Went with my daughter and grand chil this time Wonderfully warm pool Really welcoming reception nothing too much trouble Great room service Good breakfast Have stayed here several times and it's always good Great family suite

    5
    « Weekend stay »

    Highly recommended, excellent staff. I have stayed here on three separate occasions and have thoroughly enjoyed each time. All the staff are professional in their approach to guests and nothing is too much trouble for them in making your stay comfortable.

    3
    « My Stay »

    The hotel is early 80's in décor. It is beside the motorway and as such it is very noisy. The room had a odour of urine and the window opened up I inch. The breakfast cooked items looked like they were cooked the night before. The restaurant food I had was mostly bland in taste. One waiter addressed me continually as "my lady" which drove me insane and everyone said "are WE" ready to order - there was only myself.. With so many hanging plants in the warm humid evenings they stank of fertiliser and there were wasps all around the car every morning.

    5
    « excellent for 3* »

    stayed just two nights at this hotel,found it to be much better than 3*,..very comfortable and couldnt fault anything,extremely comfortable beds,and children enjoyed the swimming pool,all in all a very good hotel.would recommend.

    5
    « My favourite place to stay in Lyncoln »

    To be fair, the Bentley Hotel is on the edge of Limcoln, not right in it. A lovely hotel with pool and spa and wonderful breakfasts. The Maitre D was very attentive and we were well looked after. The hotel room was spacious and clean. We overlooked the main road this time, but the double glazing did its job and we were undisturbed by traffic. The guy who checked us in talked at a million miles an hour as if he couldn't wait to be rid of us, but no matter. All in all, a good short break away.

  • 5
    « Anniversary »

    The room was tastefully decorated and the bed was so comfortable.we were able to use the facilities as they are free with your stay,although if you want any of the treatments these are extra which is expected.The staff were excellent the bar friendly.we had a two course meal which was excellent scallops as a starter followed by lamb chops £12 2courses excellent value.

    5
    « Lovely, relaxing stay »

    We stayed only one night on Friday, 2nd September, 2016 and have to say from checking in to checking out, our stay was excellent. At check in, reception were very informative. Our room was on the ground floor and although facing the busy road, we did have air conditioning so that wasn't a problem. The room was quite large and clean. We used the pool and jacuzzi which was lovely. We had a drink in the bar afterwards and staff very friendly. We decided to eat in the restaurant that night and so glad we didn't have a starter as the main course was huge!! I had chicken with chips and salad and my husband had steak, chips and salad. He had 3 massive onion rings, he could only manage one of them. We did want cheese and biscuits afterwards but we had no room. We had to leave some of our main meal as there was just too much and we both have a good appetite!! Had a quiet, peaceful night, although the duvet was a bit thick for us. We had breakfast the next day, again, staff very informative and friendly. All cooked lovely. To sum up, loved this hotel and very friendly staff. As we love Lincolnshire, I'm sure we will stay here again as a treat.

    4
    « ENJOYABLE STAY »

    Stayed for 2 nights(upgraded)which was very nice. All staff very friendly and helpful. Breakfast very good indeed,all hot food cooked beautifully. Dinner very reasonable,good quality,tasty and enjoyable(get rid of the chipsticks with cod out of place with nice piece of fish,should be real chips) Room comfortable,quiet and clean(shower curtain too small) Would definitely stay again when next in the Lincoln area.

    4
    « Perfect »

    Only stayed the one night but everything was lovely. The room clean, quiet plenty tea, coffee/biscuits. Breakfast very good choice all presented nicely. Had quick swim in pool which was warm and so relaxing. Staff all wonderful a really nice visit.

    4
    « High Standard Hotel »

    The hotel stay was for 2 nights and the standards throughout were excellent. Staff friendly and courteous at all times. Let down by smell of tobacco smoke, first occasion illegal smoking on second floor not policed, second occasion was ground floor where I was informed they do have smoking rooms! Although uncomfortable, this did not detract from an overall excellent rating.

    5
    « Fantastic stop over break. »

    The welcome was warm and friendly,staff very helpful. The room was large clean and quiet. The bathroom had a great shower and all toiletries were included. The swimming pool a definite bonus very warm water, jacuzzi and hot beds also a steam room (although we did not use it. The restaurant in the evening had a fantastic menus and had dishes to suit all pockets. We opted for the more expensive menus but the food was perfect and wine was served at the right temperature. The staff could not have been more helpful. We did have a problem, but it was dealt with within minutes. First rate hotel we would definitely like to stay again

    5
    « Lunch »

    Took my Step mother for her 86th birthday for lunch, very good food and service good choice of meals and deserts would recommend the restaurant for families as well they have a good choice of childrens meals.

    4
    « Typically good quality from a Best Western hotel »

    Like all of the many BW + hotels I've stayed in both in the UK and USA, this is of a similarly high standard. Everywhere was very clean, all the staff were friendly and helpful (organised a taxi for my wife and I at short notice) and the price is reasonable, especially when you consider the facilities. Pool, gym and spa and beauty room. Breakfast was excellent. Buffet, so you could have as much or little as you wanted. The Lincolnshire sausages were especially tasty !! When visiting Linclon, would definitely stay here again.

    5
    « Wonderful Stay »

    We booked this Hotel for its position and Spa. It was perfect for a family trip to Lincoln. Even with the Hotel being so close to the main road the bedrooms are very quiet. The food and facilities are excellent. The Hotel was clearly very busy with a wedding party - but we were still treated well as they have plenty of staff, who are so helpful. The Spa was lovely and made the whole stay a very relaxing experience.

    5
    « Excellent customer service »

    Stayed at the hotel on 20 august and throughout the stay customer service was second to none. A special mention to restaurant staff who were extremely attentive.we booked a table for dinner, it was busy, food was excellent. Rooms were comfortable, my mum had an accessible type room and it was great for her.would fully recommend

  • 3
    « Terrible nights sleep ...or lack of it »

    This hotel is on the side of the A46 which is a very busy road 24 hours a day. Despite requesting a quiet room, we ended up with a superior room which faced the main road. Even though I am partially deaf, the noise from the road, really spoilt this visit, and resulted in a very poor sleep. We ate in the restaurant, which if you don't like onions or garlic you will be struggling to find much choice. Food was ok but nothing special. Did mention to the receptionist that if I was stopping at a premier inn, I would be looking for a refund as they guarantee a good nights sleep, but this just fell on deaf ears....no pun intended. We do like the best western brand but wont be recommending this one, due to vehicle noise, very disappointing.

    5
    « Super service »

    This was a wonderful experience - no request was too much trouble and the friendliness of all staff was amazing. Special mention of the maitre d' whose flambe astounded our young grandchildren and made him a friend for life.

    5
    « Dip,Dine and Dream! »

    Stayed one night two weeks ago on the Dip,Dine and Dream offer which is superb value for money. Check in was very friendly and took no time at all. My request for a quiet room away from the noise of the by-pass was no trouble at all to the receptionist and the Executive room was large and very nicely appointed. We did indeed have a 'dip' in the afternoon and enjoyed the sauna and jacuzzi pool too. Dinner was really enjoyable and represented excellent value as part of this offer. we chose to have steak in a sauce (small supplement) and it was beautifully tender. the puddings were sizeable, delicious and beautifully presented. Could have had three courses but could only manage two! Quality of the drinks was high although a little bit on the expensive side. As it was a beautiful day we sat outside in the afternoon with a glass of wine. The only negative is that the outside seating overlooks the car park. It would be a real plus if there could be some tables and chairs in a more attractive area of the grounds. (just a suggestion). Slept well in the comfortable bed. Breakfast was very good with everything you could wish for. Tea and toast brought to you, self service for all other items. The staff were all very nice in the Dining room at both meals. All in all this was a most enjoyable little treat and as we only live an hour away we shall be doing this again!!

    5
    « Fabulous stay »

    They got everything right from check in to check out. Lovely room,pool relaxing, food and service superb. The very best of Best Western. Thankyou. We look forward to returning. We would be recommend this to our friends

    5
    « Excellent value but reception can be away with fairies »

    The room on ground floor was air conditioned, spacious and luxuriously furnished. Reception was a ghost portal for awhile but pleasant and helpful when she appeared from duties in a back room with security monitors. Dinner was too expensive for me but breakfast was grand.

    4
    « Overnight stay »

    Stayed last night after a family birthday get together. Room clean and nicely decorated. Breakfast delicious with usual choices of cereals, pastries, full English etc. Staff serving breakfast were friendly and courteous and organised. Spa facilities but we didn't use. Two down sides to the visit, our room was very close to the dual carriageway and the traffic noise clearly heard even through the glazed Windows. I woke at 6.30 and couldn't get back to sleep due to the noise. I mentioned to reception on checking out and although apologetic suggested the next time I stay to request a quiet room!!! If I had known before hand, I would have. The second point was, smoking rooms next to non smoking rooms and the corridor stank of cigarette smoke. Suggestion : put all smoking rooms on same corridor with good ventilation rather than intermixing.

    5
    « 3D package 5 star value »

    This was our fourth stay at the Bentley and it never lets us down _ we took the Sunday night 3D package Dip =use of the pool and leisure facilities, D =dine with breakfast and three course evening meal,D=dream on a comfortable bed in an Executive room _ all of this for a total of £99 per room The facilities are first class, staff are knowledgeable and friendly and the food is to die for! We will definitely stay there again when next visiting Lincoln

    5
    « Great Hotel, great service, great location. »

    I have stayed at the Bentley many times over the last 12 years and have always found the service outstanding. The rooms are big and reasonably quite even those close to the main A46 road that runs down one side. The beds are comfortable . Restaurant is very good and the genuine friendly service is appreciated.

    5
    « Nice place »

    Lovely & friendly staff. Nice pool & facilities. Our room was a little noisy as right next to the main road but other than that we could not complain about the service. Only a short drive to Lincoln & close by to other pubs for food & drink outside the hotel..

    3
    « One for the families and business travellers. The rest of us should look elsewhere. »

    If you took the signs away and hid the 'Spa' you would believe it was a 'Premier Inn'. Premiers I would rate between 3-4 stars depending on the room being upgraded or not. The rooms here I am afraid are very 'old Premier' - decent bed but tired furniture and decor with small tele, so 3 stars is all I can give. And I am afraid the 'Spa' adds nothing on this site, as 'adult swims' are post 6PM only, so very much a 'Youth Center' feel and not very pleasant for the Senior traveler looking for a bit of R & R. Also badly run, as 3 attendants had to check on the adult swim times as none of them knew for certain, so don't actually expect the rules to be applied even after 6PM. Also, kids in the steam room and Sauna? usually these at least are 'no go' children areas at all other hotels, so again the Spa adds nothing to this site unless you are under 9 years old. Food, I did not try so I can't comment. But Lincoln has great restaurants so why bother? especially as I suspect it would have been like eating in the school canteen. The location is commercial. The hotel fronts an extremely busy main road and roundabout with the actual bedrooms less that 10 meters from the road side. The access road is lethal turning in and out, but the actual site is large with plenty of parking. I would say a good one for the commercial traveller. Definitely one for families and business travellers with more money than sense. The rest of us should steer clear.

  • 5
    « Weekend stay »

    Had a great weekend. Breakfast excellent. Had dinner first night in restaurant, enjoyed so much returned the second night. Excellent value for money. Rooms spacious, very comfortable, nothing was too much trouble for the very friendly, efficient staff

    3
    « Middle of the road »

    Only used for a pit stop - I got a reasonable deal - def wouldn't pay the the hotels standard tariff of £ 107. Rooms are comfortable and clean if a bit outdated and breakfast had everything you'd expect but nothing that would make it stand out. Staff friendly and accommodating .

    4
    « Fantastic breakfast & service »

    I just stayed one night on my own as I was going to a party. It's a bit tricky to find the entrance as you have to turn into a road that looks like it's only going to a garden nursery! But once there the parking is free & easy. Reception staff were very helpful. I had a quiet room, away from the seasonal wedding party, however, the traffic from the main road is a little noisy - so ask for a room on the other side of the hotel. Comfy, spacious, typical contemporary bedroom with all mod cons. Breakfast was really excellent. The most efficient, organised restaurant team I have experienced in a hotel for some time. Buffet had something for everyone and hot breakfast was piping hot, fresh & plentiful, even at 9.30 am (vegetarian sausages were all that were missing for me) with fried, poached & scrambled eggs, mushrooms, fresh tomatoes, hash browns, bacon & sausage. Not to mention the fresh fruit, yoghurt, croissants etc. One thing to note - taxis are expensive & not so easy to book on a Saturday in this area - I didn't go far & it was £17. Prices increase further after 9.30pm.

    5
    « Good hotel, excellent staff, lovely pool »

    Really impressed. Stayed a night here. We asked for a quiet room and despite there being a big wedding on, they gave us one. (Thank you!) You can hear the traffic noise a little bit due to it being right on the A46(obviously), but you can't really hear it when the air conditioning is on. Very good air condiitoning unit. It was a clean, quiet, spacious room and a very comfy bed. Very good breakfast (and staff). Reception staff excellent. Lovely pool and jacuzzi. Steam room and sauna also good but didn't spend so much time in there. Pool and facilities open until 8pm at weekends (jacuzzi only until 6pm on a Sunday) We were able to book out and then stay using the pool after 11am which was really nice. Both times the pool was quiet. Kids not allowed in after 6pm. Very glad we stayed here.

    5
    « Bentley Hotel & Spa »

    Good hotel. The food and service were excellent. The spa and gym facilities make hotel a cut above others. Would be happy to stay there again. Good location on two counts; only 10 miles from the A1 and 2 miles to historic Lincoln.

    4
    « Good hotel if you are traveling with work »

    I stayed for one night. This hotel has good features if you are travelling with work. There is plenty of parking and the hotel is night next to the duel carriageway and easy to find. My room was very noisy with the window open, lots of heavy traffic noise. Room service offers a small but nice selection of food and the help yourself breakfast is quick and easy.

    5
    « very very good »

    My wife and I stayed for I night 24th July. We had a good deal for our stay but because we were dining with family we can only comment on our breakfast experience which was exceptional both in food quality and service, a good selection and choice. Room well furnished and bed very comfortable. We stayed on the ground floor room 103 and we were very satisfied with our stay. We could not comment on the spa or other facilities as we did not have time. However we shall return in October and spend more time. Thanks to all the staff.

    5
    « So glad we stayed here. »

    My Husband and I stayed here for the night of 23rd July 16. I got a nice bargain with Best Western for this hotel. I only booked 2 days before arrival and got breakfast included for under £85. We arrived just over an hour before our check in time to be greeted by a lovely receptionist who checked us in as our room was ready and explained where we go for food, if we wanted anything brought to our room etc. They have a nice restaurant and offer a 2 course dinner for £23. They also have a cocktail lounge open to 11pm and guests can order drinks from the night porter after that. We had a really comfortable night and our room was facing the motorway (239). We did hear the traffic but that was because we had the window open, if it was closed there was no noise. There is air con in the rooms and ours had a waterfall type shower over the bath. They provided little toiletries which were very luxurious, especially the soap and a fluffy bathrobe too! The bath towel was really heavy so a good quality one. Breakfast was lovely, it's a serve yourself affair but they take your order for tea/coffee/toast. Continental or full English. We were greeted by Matthew, the manager of the week. Matthew mucked in to assist the waitresses clear tables, it's great to see a manger not afraid to do the dirty stuff. His team were constantly on the go and had happy smiles which made the visit extra special for us as we were celebrating our 40th Wedding anniversary. On checkout we were met by another lovely smiling receptionist. The catering business can be really hard as people always like to complain but rarely stop and say thank you. So Thank You! We would certainly stay here again and recommend it.

    3
    « Comfortable Stay »

    Stayed here for one night as we had tickets for a concert at the Castle. Booked an executive room which was a good size with a seating area. I felt the room was in need of modernisation but was comfortable. Unfortunately we didn't get to use the spa facilities due to time constraints so can't comment on that.

    5
    « Business stay »

    Very good best western hotel. I stay at a lot of best westerns and this is a very good one. Friendly staff, nice rooms and spa and pool are very good, a great way to unwind after a stressful day of meetings! Food and bar area also very good as is the breakfast.

  • 5
    « Wedding »

    Our son and his wife like the lady before had there wedding there last week it was truly tremendous and pulled off immaculately by claire and matthew. They truly put everybody at ease even me and that's hard sometimes!! ( Joke actually) which makes a wedding memorable knowing everything was hand. In fact every member of staff made there wedding even some hotel guests who joined in the party at the end. I can highly recommend this hotel for any forth coming wedding you have planned. Well done to you all

    5
    « Amazing »

    We had our wedding at the Bentley back at the start of July, and it was beautiful. The staff were so attentive and put us at ease every step of the way. As the bride, I dealt with most of the wedding things, Matthew and Claire were the managers who mainly dealt with my calls and emails. They were amazing, reassured me, answered every question i had even if i had asked it before and forgotten!! They have weddings all the time, but deal with us as individuals, they made me feel like i was the most important person. Then there is Giovanni who does everything for the wedding. He was fantastic, so attentive and his attention to detail was amazing. He and the others chatted about all different things, had a laugh and because of how they treated me, I was so chilled and relaxed, i didn't worry, as i didn't need to. But after two years of planning with them and speaking to them,about my wedding, I will miss them. I feel privileged to have been able to share my wedding with them too. If you are planning a wedding or know someone who is, my husband and I would definitely recommend the Bentley Hotel. Thank you everyone at the Bentley.

    5
    « Birthday weekend »

    We stayed for one night, making the most of an early check in at about 1.30pm, by hitting the pool with the kids. The kids loved it and the steam room and sauna were lovely for the adults . The family room was spot on with good sized bunk beds, by all accounts very comfy! It was my mum's 70th birthday and we had a table for nine in the restaurant . Lovely food from the adults menu and the three course kids menu was good value and very well received by the kids. Friendly staff and nothing too much trouble. We were able to reserve a table for nine for breakfast and had another lovely family meal in the morning. Thanks!

    3
    « ?ADEQUATE? »

    2 night break early July high floor quiet room requested. Upon arrival we had to ask for a second bathrobe (oddly enough this happened on a previous stay) and a second set of towels. In addition the toiletries in the room did not include any shampoo or a bar of hand soap and no hand soap dispenser on the wall. Friday night was lovely and quiet but Saturday morning at 5.20 there was a lot of clattering, banging and continuous reversing sensors from a lorry making a delivery. The second night the 2 sets of towels had been removed and replaced with a single set. There was also only 1 pack of biscuits and only a partly started toilet roll, no spare. There was a wedding in the function room and in our room there was absolutely no noise from this whatsoever (plus point). Other plus points include very comfortable big bed, clean room plenty of hot water from the shower. The Leisure facilities were very good and clean and the staff we came into contact with were extremely professional and friendly. We were woken at 7.21 Sunday morning and knew we had a chance of showers as all this information could be clearly heard coming from a TV in a neighbouring room. We could also hear the sound of drinks being stirred with a spoon!!. There was also lots of noise from banging doors. Can't pass comment on the food as we did not dine here. Hotel information states if there is anything you require ask Reception and when we did we were supplied with various missing items but come on these are surely basics when paying over £100 per night room only. Upon leaving we were asked if everything had been alright we replied ?adequate? but it had the feeling of staying in a room equipped for single occupancy and having to ask for extras that should have been included in the first place.

    4
    « good location just off A46 south of city »

    The location suited me being just off the A46 south of Lincoln centre. Free large car park and free wifi . Excellent reception being helpful, friendly and efficient. The room was of a good size, very clean, bed comfortable. The hotel is adjacent to the A46, so if possible get a room at the rear to avoid any road noise.

    5
    « A real good place to stay »

    Having had a few disappointments in the short stay department, was really delighted at this Hotel and Spa the staff were all really professional, it human and attentive. We ate in the resteraunt and for once no one batted an eyelid when I asked for something slightly different to the good choice on the menu. The veggies were steamed, fresh, and very tasty.I did not leave the table hungry! Next evening chose to eat in the bar, again well cooked food, atmosphere only marred by the group of blokes - who managed to eff and b, cracking stupid sexist comments and boasts of one thing and anoter, the best part of an hour till thatey went to the reteraunt. Never mind. The room was a good size, very clean. (360) The bed a bit too firm for me, but I slept reasonably well as for the 2 night stay I spent a long time enjoying a swim in the lovely pool- some read, I swim! Although I didn't have my work hat on, access was pretty good including to the pool, although the turning circles for wheelchair users may be a bit tight in the changing room, but I did note designated space. Got a bus (26) to Lincoln, just a minute from the door , 40 mins to the bus station and either a walk up a very steep hill or, as we did, jumped on the No 8 up to the cathedral/castle and lovely medieval area. And unexpected treat, the Usher gallery So, all in all, a comfortable, mostly relaxing, 2 days.

    4
    « 90th Birthday celebration »

    Invited by a friend to her 90th birthday lunch. Service relaxed and friendly. Good food, beef melted in the mouth. The table was dressed for a celebration and the room was light and airy. The only downside was that the table was a little wide which meant that it wasn't easy to reach the cruet etc. Nice touch was that extra gravy was brought to the table.

    5
    « Last minute booking »

    My partner and I decided on a last minute night away so thought we would give the Bentley a try. The lady on the phone was very helpful and nothing was too much trouble. We enjoyed the leisure facilities and had a fabulous meal in the evening and a filling breakfast the following morning. I had the best sleep in a long while. Looking forward to visiting again

    4
    « Very Highly reccommended! »

    Reviewing Sunday lunch only - haven't stayed here. Good choice of menu and food is excellent. Maître D' is charming and the atmosphere in the dining room is brilliant. You are always made to feel very welcome. The room itself is quite large and the tables are not close together which I find annoying in some restaurants. Modern yet in some ways traditional (carpets, tablecloths etc) which I like v.much. Service is v. good with friendly staff.

    5
    « Great location. Comfortable Bed, Excellent breakfast »

    Great location. Comfortable Bed, Excellent Breakfast. Leisure facilities are very good, great size pool and easily accessible from the main hotel. The location is easy to find and very convenient for Lincoln. staff were very friendly and easy to deal with (!) Bar/ lounge area was a little small but very nicely done out.

  • 5
    « Throughly enjoyable overnight stay. »

    Stayed on Friday 10th June and received a very warm welcome despite our late check in of 12.30am. Our room was spotless and the beds are incredibly comfortable so we had a fanastic night's sleep. The bar was busy but the gentleman serving was very professional and friendly despite being very busy. Breakfast was good but the fried and poached eggs looked as if they had been under the hot plate for a long time and therefore unappetising so we settled on the scrambled eggs. We had our breakfast at 9.30am so appreciate you stop serving breakfast at 10am but I still think the hot buffet needs to be checked by a member of staff in terms of the quality and freshness its offering. However this didn't spoil our experience of Bentley hotel and I'm positive had we have asked you would have cooked fresh egg's for us but we didn't want to trouble anyone as everyone was so very friendly.

    5
    « Excellent restaurarnt »

    Went to the Bentley for an evening meal with my partner's family to mark his parents diamond anniversary. We were given a very warm welcome on arrival and looked after well by all staff during the meal without them being too intrusive. The service was spot-on and the food excellent which all made for a very enjoyable evening for a special occasion. Worth going to for something that requires that 'extra bit'.

    4
    « Regular user »

    I've been coming to this hotel for the last 15 years, never been disappointed. Restaurant and breakfast are always good. Great leisure complex. Good for access to the local area the only drawback is the distance to Lincoln if you want a night out.

    3
    « Let down by the leisure club »

    We stayed at the Bentley for two nights for our anniversary weekend and on the whole the experience was good. Exactly what you would expect for a hotel of this kind. A particular mention goes to the restaurant staff who were pleasant and helpful and the food was good. We choose this hotel as it had a leisure club and my partner and I love swimming. The staff there were not so pleasant and helpful. Having a pool and spa is a massive asset but the pool, sauna and steam room are in great need of a good clean and refurbishment. Very disappointing. I filled out the comments form and left it at reception along with my email address but haven,t had a response.

    4
    « Ticks all the boxes »

    We stayed one night for a wedding at Kelham Hall. The hotel was clean, executive suite of a good size and fitted with all mod cons. The general appearance was a little dated. The bed was comfy and the room was quiet. There was a good selection of hot and cold breakfast foods and staff were always friendly and helpful.

    4
    « Excellent venue for a large meeting »

    I attended a one day conference at this hotel and it was very good. Great space and lots of parking. Large spacious room that looked as though it could sub-divide for smaller events. The food was very good ? considering they were catering for nearly 200 people. The staff were friendly and professional and looked after us very well. The spa looked good but I didn't have time to use any of the facilities and sadly I wasn't staying here so I cannot comment on the accommodation ? but I will certainly stay here next time. Can recommend.

    2
    « Disappointing afternoon tea »

    I am a great lover of afternoon tea and I can honestly say that this one was the worst I've had. Rather than a table and chairs, we were seated around a coffee table, My mum sat on a low chair and the other two members of our party sat on a very squashy sofa with little support. The sandwiches were mostly white bread with fillings of a thin slice of ham; egg or tuna. It looked colourless and unappetising . There was no garnish or anything to make the food just a little more attractive. There were four tiny triangles of cheese and tomato on brown bread but these were lost in a sea of unappealing blandness. The cake seemed to be from a shop bought box of mini cream cakes (e.g, mini eclairs, mini cream slice etc) and all had a very wet appearance. The scones were slightly warm although I suspect, because of the slightly over browned top, they were shop-bought ones put into the oven to give a home made touch. However, they tasted very nice and the only thing that has saved this from being a one star review. When we first arrived we were the only ones in the room, however, when we were halfway through our food the room filled up with a wedding party. All the tables and chairs filled up as did most of the rest of the room with people standing. As could be expected with a very large group of people chatting the noise level was high and we could only converse by leaning forward and shouting to each other - not easy on the squashy sofa. My brother-in -law paid for the afternoon tea as a treat for my Mum's birthday so I did not feel it was my place to complain to the waitress about the food although I would have done if I'd been the one paying. I belong to two separate groups who regularly go out for afternoon tea and I most certainly will not be recommending this venue.

    5
    « Faultless! A big thank you »

    Myself and my Husband enjoyed a lovely evening here with the 'dip, dine and dream' offer. Would highly recommend everyone to take advantage of it. Lovely spacious superior King room included, very comfortable, and very clean. We spent a relaxing couple of hours in the spa area. Hot tub, steam room, sauna & pool. Finished with a laze on the heated beds to dry off. Huge white fluffy robes provided in the room too which was lovely afterwards. The offer also included a 3 course meal in the evening, lots to chose from and all of the food was absolutely beautiful. We enjoyed a buffet breakfast the following morning. Service was excellent throughout, from check in, restaurant & everyone we encountered. All of this for £99 per couple. I wish we could do it every weekend. Thank you Bentley Hotel.

    3
    « Little bit above average! »

    Honestly. 6.5 rating out of 10 I'd give it. Rooms aren't that modern. Felt like a B&B with a decent bed. If you want to stay there based of the fact that there's a pool, you'd be better off going to a spa. Changing rooms were a bit dirty. Hot tub wasn't that brilliant. Steam rooms are too small, there may as well not be any. TV was too small (and I had a pricey room). Customer service at reception was tbh very nice. I looked terrible but the receptionist was very bubbly! Love the fact I could have a good look around pennels after. Worth the money but not "amazing". Although unless your staying at ceasers palace or a fancy place in central London and willing to flash Money through you fingers like fun coupons on a full resort, your never gonna find any hotel brilliant. Very nice though. But wouldn't bother going again. Once was enough.

    5
    « An excellent venue for business or pleasure »

    The Bentley Hotel is located just off the A46 near Lincoln in the same complex as a large garden centre incorporating a number of shops and a remarkable food hall selling a wide range of local produce. The hotel is a modern building of three floors with a pleasant bar and restaurants. The staff are all local, cheerful, friendly and efficient. The hotel décor is pleasant and tasteful, everything of good quality and spotlessly clean. Our room was very comfortable and equipped with everything one needs. Well designed bathroom and comfortable bed. We stayed for three nights and dined with a group at the hotel. The menu offered a good choice and the food was excellent although the service was rather slow with 70 people to feed. Breakfast was very good with a really hot buffet and hot plates. We find that most buffets are lukewarm and plates not heated!

  • 4
    « The total package »

    Always nice and friendly atmosphere everywhere from counter, to bar to restaurant. Beds are big and rooms are spacious and clean, big bathroom. Easy access from road and no noise. Love the breakfast in the morning.

    5
    « Birthday Celebration »

    We chose this hotel for the family to enjoy our birthday celebration. Started off a bit shakey with customer service at the front desk being very curt, but improved dramatically when there was a change of personnel The facilitates were great, we had three rooms that were all very clean, spacious and airy. Well stocked with tea and coffee and we enjoyed the gowns and slippers. The pool was lovely and warm with a sauna and hot tub of which there was plenty of fun had. We stayed and dined at the hotel restaurant where service was superb, as was the food and wine. The staff paid particularity to my 6 year old niece in order to ensure she had everything she needed. All in all a great visit

    5
    « Always great! »

    I visit this hotel reguarly, it never fails to meet my expectations. Staff are always friendly and helpful, especially the restaurant staff. Rooms are always clean and immaculate, great facilities - I especially like the pool and attached spa! Great value too, I won't go anywhere else!

    3
    « 'Didn't Get The Basics Right' »

    We stayed one night in this hotel after it was recommended by some friends. First the good points - the staff were great and very attentive, from the receptionists through to the bar staff. The beds were lovely and comfortable and my daughter remarked that it was probably the comfiest hotel bed that she had ever slept in!. Unfortunately that's where it ends. The rooms just weren't cleaned properly. There was coffee stains in the cups and empty sachet packets left in the tray. Our bed wasn't made up properly and the sheets were rejects. The bath mat was stuck to the bottom of the bath and was dirty. The walls were also really thin. We sat listening to a wedding party laughing and joking until the early hours and you could hear them flushing the toilets.. I would probably rate this hotel somewhere between a travelodge and a Holiday Inn..Can't comment on the Spa as we never used the facilities.

    3
    « Better than expected »

    Visited with my family for my grandma's 90th birthday party. After reading some pretty bad reviews on trip advisor I was not sure what we were going to get. We were seated promptly at 7pm which was good because it was a little on the late side for us with a long journey straight afterwards and two teens who had to be up early for work the next day. Not sure if there was an earlier time available as we didn't make the booking. Service was attentive and efficient although I DETEST being called Madame and it was laid on really thick every time I was addressed. At one point a waitress came to ask me whether I had ordered my main from the right hand side of the menu (a la carte) or left (set) - seeing as it was only on the right hand side she could have looked that up for herself, but anyway... I had only a main course which was pretty good, even if the chicken did look a bit on the pink side. I didn't get food poisoning. The vegetables, salad and chips were generously provided and I sincerely hope that we weren't excessively charged for these as we seemed to get far more than we asked for or needed and a 90 year old lady was paying the bill so I hope she wasn't ripped off. On the down side I did see a dirty paper napkin and fork under the table as we were seated and the carpet looked pretty filthy. Also, the toilets were being shared with a wedding and were pretty disgusting and smelt of vomit. But apart from that it was a nice meal and nice occasion.

    5
    « Lovely Hotel & friendly staff »

    stayed at this hotel for a friends wedding which was elsewhere, upon check in staff were friendly and polite, they were efficient and check in was smooth. We went to our room- 233, located on 1st floor, was extremely clean and tidy, fairly modern. The bed was extremely comfortable and my other half enjoyed browsing the pillow menu.. We didn't eat there but enjoyed the complimentary biscuits and coffee- Nescafé. There was ample parking, with a wedding on at the hotel on the Saturday night we didn't struggle to park. Location was great, fairly central, I would recommend this hotel and I would stay again.

    5
    « Great for Family Celebrations »

    I often go to the Bentley for meals when I have visitors they had a good selection . to choose from the staff are always helpful especially Giovanni the Manager . I recently went with 5 friends on my 80th Birthday everything was perfect . the following week I went with 16 members of my family age range 2 to myself at 80 we all had a great meal all fresh food .. and completely different menu from the week before. I hate a restaurant that does not change the menu. I have heard they are changing the menu in May to try new things I will be going to sample this It is good to try new things But I hope they do not spoil the type of food they produce at the moment

    4
    « Well looked after conference »

    This is an unpretentious convenient and comfortable hotel south of Lincoln. We held an all day event and dinner and were very well looked after by the staff. Good facilities, no complaints. Bar was comfortable and a decent pint of Bass after they changed the barrel.

    5
    « Weekend break »

    The chef at this hotel produces top quality food. Fantastic value for money. Plenty to see in the area - close to Lincoln and nice areas for walking. Nice pool and very friendly staff. Highly recommend.

    3
    « Nice hotel, great staff! »

    Firstly, let's just say we turned up so early people were still checking out! I had to drop my son off in Caythorpe at 10am and thought I'd chance my arm in getting the room early. The receptionists were brilliant, they knew the family room we booked was needed (101 or 102 with 2 bunk beds!) so this was one of the 1st rooms they cleaned, we only had to wait 15 mins and we were in! Brilliant. The hotel itself is situated on a retail estate next to a garden centre on a busy junction so it's not easy just to nip out for a nice walk with the kids, but the pool made up for it, really nice, quite big and a steam room and sauna right next to it. We had lunch in the bar when we arrived which was nice, and reasonably priced. We had dinner in the pub opposite the entrance which we would recommend. All in all a really nice hotel and very accomodating staff. I gave it a 3 rating because of the location, if this was a bit more rural it would ahve been perfect.

  • 4
    « Delightful weekend »

    Our room was pleasant and satisfactory. Friday's supper in restaurant was most acceptable, as was breakfast both mornings, though Sunday's remaining wedding guests meant it was a busy room. Staff coped admirably. The pool is gorgeous; slightly disappointing that jacuzzi was out-of-order on Saturday. Hotel not in a beautiful location, but easy parking and short distance from city centre. It did help enormously that Lincoln - a lovely city with much of interest - managed to produce sunshine after an unpromising start to the day. Overall, a great stay which we hope to repeat at some point

    5
    « Excellent hotel, accommodation, bar, restaurant and food »

    A very enjoyable stay. We arrived very early but staff prepared our room quickly and let us in. We had a superior room, with a lot of extra space including a settee and coffee table. One of the settee cushions was rather crushed from use, but otherwise comfortable. The beds were great, just the right firmness, nice feel to the sheets and pillowcases. WIFI reception was good. The food was good and service efficient. Overall prices were good value. Car parking very easy with plenty of space. We got a peak into a family suit on the same floor - it looked fantastic for a family, sleeping 5 in a huge bedroom and had a separate living room for parents after the kids are in bed.

    5
    « Nothing too much trouble, excellent spa break »

    Rooms very spacious, comfy beds, freeview chanels and sparklingly clean bathroom. Nothing was too much trouble for the staff, room service excellent. Spent lots of time in the pool and spa, would highly recommend for couples after a spa break

    5
    « Scampton reunion »

    Lovely hotel, very clean. Lovely staff, always more than happy to help. Good tasty food and comfy beds. Room was clean and modern. A wide range of facilities available to suit everyone. Reception staff very friendly and helpful at all times. No complaints. Easy access into Lincoln 24hour bar, lots of space. Would recommend !!! ??

    5
    « Great hotel »

    We stayed here as we needed to be close to Lincoln. Huge car park was packe when we arrive but the hotel staff explained that there was several functions on at the same time. Checking in was very easy with very friendly staff and the room was brilliant. A big room that was well appointed with everything we needed. A nice modern bed that was very comfortable in a very quiet room. Breakfast was on a self serve basis with staff bringing any drinks you needed. Great hotel fully recommended

    5
    « Highly Recommend for a break »

    Booked for 2 nights from 25th March so we could do the tourist bit in Lincoln and chill out. Large car park and not very inspiring building from the outside but how wrong can you be??? From the moment we walked through the doors we recieved 5 star service from EVERYONE. We were checked in by the Manager and he was so welcoming and genuinely interested in our visit, he advised us on our visit into Lincoln the following day and gave us some great tips. We then went to the room which was larger than a lot of uk hotel rooms we have stayed in with everything required for a 2 night break including dressing gowns which is most unusual. We went into the bar for some lunch and the bar staff were great and again could not do enough for us, prices were very good for a hotel with fresh sandwiches made to order including garnish and crisps under £5 We had booked massages in the spa which are very good and reasonably priced and we then used the hotel leisure facilities which again were better than the average ones including 2 hot stone beds by the pool. The beds are the best we have slept in at any uk hotel and they even had a pillow menu to suit everyone. We chose to eat out for dinner both evenings but again breakfast was very good and although on Sunday it was very busy,out of nowhere several more staff appeared to help clear tables and get people seated. I would not hesitate to recommend this hotel and i believe you rate a hotel not just on its facilities but also on the staff and that is the reason i have rated it a 5. Thank you for such a lovely relaxing break.

    5
    « Wedding! »

    Had our wedding at the Bentley yesterday, fabulous, fabulous, fabulous! Lovely room for both ceremony and wedding breakfast. Gorgeous food, beautifully clean rooms with the comfiest beds, excellent facilities. All our guests commented on the high standards of the hotel. Staff and management couldn't be more helpful, nothing was too much trouble. Can't thank The Bentley enough for making our special day extra special.

    2
    « Carvery »

    Attended a family meal at the Bentley carvery one Saturday lunchtime recently. While we do eat out we haven't visited a carvery for several years, preferring to cook at home, from scratch. Obviously I haven't been in their kitchens but from the texture and taste I would be very surprised if the roast potatoes or Yorkshire puddings were home made. It was Beef or Turkey and the same gravy for both... (my homemade turkey gravy tastes very different to beef!!) The bread was stale, puddings decidedly average and again I would strongly suspect bought in. Not at all the quality I would expect for approx. £16 for 2 courses (as it was a family 'occasion' we weren't paying the bill). As guests we did not raise our thoughts at the time out of politeness to our hosts, indeed I don't think there was anything per se to 'complain' about, it's just thst in our opinion, it really wasn't very good at all.

    3
    « Ok »

    Working in Newark, I booked here for one night. The carpark was very busy but I just managed to get parked. The welcome at reception was friendly and efficient. The room was clean, a decent size and nice and quiet. I had a bar meal but the bar is tiny and very bust and I had to wait for a seat. When I sat down I had to share the table with other guests.....which was not acceptable. The bar meal was ok as was breakfast .

    5
    « Great Value Weekend Break »

    Modern and spotlessly clean. Lovely bathroom and large bedroom. ALL staff were exceptionally polite/helpful. Great food and service in restaurant - nothing too much trouble. Didn't use facilities - Swimming Pool/Gym etc.

  • 4
    « Spa day hen starter »

    This place was perfect for the hen party starter. We had a blast together. The peaceful and relaxing atmosphere along with a few glasses of bubbly and chocolates. We had a massage each and I must say the massage was amazing. I felt so relaxed I could have fallen asleep for hours after wards but we then went downstairs to the sauna and spa areas. The one downside was this was family time in the pool and there children playing and having lots of fun. This couldn't be helped but it would have been much nicer if we had better timing, a bit of grown up time. The hot tub was great and if we had more money to splash out we would have loved to have more treatments but it was too pricey for us girls. Great afternoon though! Also, the staff were perfectly polite and attentive.

    4
    « Very good. »

    I stay here when visiting my employers head office in Lincoln and of all the hotels in the area I've been sent to (Damons, Pride of Lincoln and The Pyewipe) The Bentley is the best. Comfortable, clean and fairly well equpped rooms although if all rooms had a trouser press it would be an improvement. I've visited the bar only twice so I can't give an informed review except to say I didn't dislike it and my colleagues tell me the bar meals are good. I haven't eaten in the restaurant other than for the buffet breakfast which is very good and the quiet efficiency of the breakfast staff is a joy first thing in the morning! I certainly would have no hesitation staying here if I ever visit the area privately

    5
    « wonderful mothers day lunch »

    i was treated to lunch here on visiting my lovely dad,i must say there are carveries and there are CARVERIES,couldnt fault it,the place was packed thats always a good reccommendation.everything was perfect,the meat melt in the mouth,veggies just right,roast potatoes crispy and tasty,and the gravy clear and full of flavour,i didnt have a sweet being diabetic but mum did and evidently home made and delicious.i even took a brochure to see the other facilitys on offer....will be back. thanks to all concerned.

    5
    « Don't judge a book by the cover »

    Went for a weekend to visit Lincoln and I admit from the exterior view the hotel doesn't look that attractive .... I think it's the green colour! however the service, the executive room we had, the food, spa facilities at the hotel were excellent. The staff particularly were friendly and welcoming nothing was a problem. I've stayed at many highly rated hotels some of which have disappointed but I'd definitely stay here again.

    4
    « Wedding night »

    I was most disappointed that there was no complimentary champagne in the room other than that we had a fab night in the carol suite and breakfast was amazing and would recommend it for a stay the jacuzzi was lovely but a little noisy and we we're worried about disturbing other guests as we are both early risers the Bentley is easy to find and you can relax with a massage or have use of the swimming pool

    3
    « A little disappointed »

    A friend was staying at the hotel and invited us to join him for dinner. He was very happy with his accommodation and the facilities but I think we found the dinner to be a bit of a let down. We opted for the set menu even though the choices were very safe. The the starter of avocado prawn salad was missing one essential item. The avocado. I found one piece. Then the main course arrived. The hake was cooked well but the choice of vegetables was bland to say the least. The mashed potato was lumpy and the carrots, broccoli and red cabbage boring. Lincolnshire has a much more varied choice and should be used here. The price of £23.50 per person for two courses was too high. The bright side was the waiting staff were attentive and polite. Thanks to Hannah for managing to put up with the two jokers I was dining with. I would recommend the hotel as a place to stay but not to eat.

    4
    « A very satisfactory hotel. »

    A clean, quiet, comfortable hotel adjacent to a large attractive garden centre. An very good size swimming pool, gym and spa. Not cheap and would have expected breakfast to be included for the price. Nevertheless a good hotel.

    4
    « Stay OK, Payment System Needs Amending »

    Stayed in an executive suit which was very nice and had a lovely massage at the spa. Only concern was the payment system, I had to have my card authorised upon checking in, and then paid when I checked out. I then went to buy some food at the supermarket and my card was declined, £132 had been taken from account twice, hence I was overdrawn. I then had to spend the next two days of my annual leave not being able to do anything as I had no money. Three days after checking out and it has still not been credited back into my bank account. The pre authorisation part needs to be rethought?

    5
    « Lovely family celebration »

    Just returned from a brilliant family birthday getaway. Booked the hotel for my mother-in-laws 70th birthday and stayed with my 2 children aged 8 and 12 and 4 other family members. The staff were extremely obliging, upgrading my mother-in-laws room for minimal cost, ensuring ice buckets were in rooms. All rooms were lovely, the family room having bunk beds for the children. The robes in the rooms were really nice so we could just nip through to use the spa facilities. The pool, sauna and steam room were a big success with all the family, very clean and pool a lovely temperature and depth.We dined in the restaurant, again staff very helpful as dropped off balloons and cake prior to checking in. Being gluten free the menu was confusing, not accurate, may need looking at by the chef, some things stated they were gluten free (no g under description) but on questioning were told did contain gluten and vice versa, made me rather anxious when choosing, however the staff were really helpful and ensured what I chose was gluten free, thankyou. Children's menu good choice and value for money. All the family had a great time would definately return and recommend to friends and family.

    5
    « Excellent: Dip, Dine and Dream »

    The room was possibly the best hotel room we've ever stayed in. It was spacious with room for a sofa without being squeezed in. The bedside lights were pivoted so they could be moved nearer for bedtime reading. Bedside lights are so often inefficient for reading. The bathroom was spotlessly clean, the dressing gowns were soft fluffy ones rather than towelling. We were able to control the heating in the room ourselves. The pool and spa were lovely, we went on a Sunday and it was quite quiet which was great. The menu was fairly extensive and the food was good with decent portions. All the staff were friendly, helpful and approachable. The only downside was the fact that we couldn't have the bedroom window open because we looked west over the A46. Even with the window closed we could still hear the traffic. There would have been no problem asking for a room facing east if we'd thought of it when we booked.

  • 5
    « Quality hotel »

    lovely hotel, top quality staff, and the best breakfast, using good quality local ingredients, leisure facilities excellent, large pool and the best Jacuzzi. We also used the therapy facilities, many thanks to all concerned

    2
    « Disappointed »

    I stayed here with my family for a night,We stayed in a suite, the bath in our room was dirty and definitely needed an upgrade. All the furniture didn't seem to match and wasn't the best looking. The bed was very uncomfy to sleep on. The heating kept making a noise all night. Not worth upgrading to a suite.

    5
    « Mini break »

    Our first visit to this lovely city & this great hotel. All the staff were welcoming & friendly with excellent knowledge of the area ( the ones we spoke to live nearby ) The bedroom was really spacious, warm & comfortable. Excellent swimming pool ( even if some locals did 'hog' the jacuzzi!! ) and a great breakfast to set you up for a few hours ??????

    5
    « Night away treat »

    Night away treat. Lovely hotel, lovely friendly staff. Very clean and fresh room. Hotel gives everything you could need. Buffet Breakfast to suit all tastes. Would stay here again and highly recommend anyone else to go.

    5
    « Party time »

    The hotel is exstreamly large and clean.the staff are very polite and helpful.the food we had was a carvery and was excellent.there was a wide range of meats and veggies.the puddings were great there was two hot ones and five cold ones off a trolley with cream,the hot ones were served with custard.we will definately call again for Sunday lunch.

    3
    « Excellent mattress and night's sleep »

    Enjoyed a 'mini break' here with my sister. The hotel is easy to find and parking no problem. We arrived a little early and the gentleman on Reception managed to allocate our room at the time. There was a bit of confusion about us being allocated a 'smoking room' which i think had something to do with the website but once sorted we found our room was spacious and functional. It was intended for one person and only had one robe/towel but the cleaning ladies who were working on the corridor were extremely helpful and friendly and gave us an extra robe and biscuits. We headed to the bar where the lovely elderly bartender was very friendly and chatty. After an evening in Lincoln we returned to the bar and again were met with friendliness by the girl working. We retired for the evening and I had a wonderful sleep as the mattress is one of the best I have slept on, (also the Prosecco helped!) Breakfast was tasty and plentiful and we used the swimming and spa which again were clean and excellent, particularly the hot stone lounger (when you can get on it)It is a lovely spa area and would be nicer if there were more chairs or loungers. Most of the people working there were very helpful and friendly, especially the bar staff and cleaning staff and it is in a good location for travelling from London to Newark. Taxis cost £8 into Lincoln and the taxi driver was very friendly!

    5
    « review »

    lovely hotel and central to the golf club we were going to a party at. close to Lincoln city too. friendly , good leisure facilities too and excellent breakfast. the room was spacious and warm too especially as that weekend was cold

    5
    « Business »

    Lovely Hotel easy to get to Ideally located for both business and pleasure. Lovely friendly staff both in the Hotel Bar and restaurant. Spa and beauty facilities amazing. Comfy beds also the lovely fluffy white dressing gowns they provide. Excellent choice of breakfast and set evening meal. Always sad to leave.

    5
    « Staff very friendly and facilities very good »

    whatever minor problems I exprerienced (eg unable to use heating on a cold night) were addressed immediately and with very good interaction.Staff very friendly.First time I have holidayed on my own. I have no fear of a lonely experience any more. I was made most welcom.The hotel is modern with a good pool and spa and fitness facilities which I made good use of. the food was good and varied. the position handy for all routes around Lincoln.Roads are excellent in the area. Parking at hotel was always available. Ifg there is any complaint I would say that because it is set back a way from the road and surrounded by other businesses the signage needs to be much more conspicuous

    3
    « need to do better »

    it was a birthday teat for mother at 93. Food was far below standard we expected. Starter was three pieces of limp asparagas in a basket, Main course was adequate but not exciting and the gateau was stale. service was top drawer. Complaints made to management and staff but still had to pay an exhorbitant bill. Had a management call some days later to follow up with appologies

  • 5
    « Wonderful »

    What a wonderfully relaxed hotel to be in. Staff all very friendly and cannot do enough for you. Rooms lovely and clean with tea and coffee making facilities. Plenty of shampoo's etc left out in bathrooms. Complimentary slippers and gorgeous white fluffy dressing gowns to wear. The Spa facilities excellent, pool, steam room, sauna, gym, whirlpool. My husband and I both had back massages which is well worth the money, I had the warm stone back massage which is wonderful. Food excellent, so too is the service. You do not have to eat in the restaurant, we ate one evening in the lounge bar area and it was lovely. Breakfast lovely and hot and buffet style. Loved the white towel swan left on our bed with the chocs. Pennells garden centre is next door to the hotel and well worth a visit. All in all a wonderful stay. We have been twice now.

    5
    « Ideal break »

    On a recent visit to Lincoln on a family visit, my wife and I booked into this hotel for two nights. Ideal location as it is on the A46, approx 10 mins from Lincoln city centre, the hotel has plenty of parking space and the hotel is of a high standard, reception staff very proficient, rooms of a good size beds very comfortable, clean and well maintained, The restaurant is of a good standard, staff and management very helpful, food of a good standard and plenty for any traveller.

    5
    « Excellent Stay »

    Stayed here 2 nights for a birthday treat and thoroughly enjoyed it. The room was lovely and so were the staff. Breakfast excellent and the food in the restuarant was delicious. Im a vegetarian and the veggie option was superb and obviously homemade. Spa facilities attached to the hotel are very nice. Would recommend the Rasul mud treatment! All in all would recommend The Bentley Hotel and Spa

    5
    « Carvery Lunch Price Is Increasing »

    The price for the two course Carvery Lunch has increased to £15.25 for the over 50's. The quality is just the same, delicious but Rolls and Butter are no longer served unless you have a starter. As I have said, the food is delicious with both the Roast Beef and Turkey lean and not tough. The chef was very friendly as he managed to cut the meat far thinner than I ever could! These were complimented with Sausage wrapped in Bacon, Stuffing Balls and Yorkshire Pudding. There was a good choice of vegetables; Roast and Mashed Potatoes, Cauliflower and Broccoli in a Cheese Sauce, French Beans, Cabbage and Swede. For Dessert we had Tiramisu and Mango Cheesecake. Best Western Reward Points are no longer awarded unless an overnight stay is taken.

    5
    « Relaxing Spa experience »

    Lovely quiet room, excellent evening meal and great choice for breakfast. The rasul mud experience in the spa was extremely relaxing. All of the staff were extremely efficient and very friendly. Certainly one to recommend

    5
    « A Wonderful Hotel Experience »

    Welcomed by a warm friendly professional smile by a receptionist who clearly enjoys her job and knows how important first impressions are. All staff were helpful, friendly and went out of their way to ensure you had a great stay just what you want from any hotel. The accommodation is clean and very comfortable. Food and service excellent. Both my wife and i used the the spa and leisure facility which was also to a very high standard and very clean. All round great place to stay and good value for money. Highly recommended.

    5
    « excellent hotel »

    Stayed at the Bentley for one night 26/01/2016 for our unions regional committee meeting.The room was modern and very clean the food was very good bar prices good staff very good great service pleasant and a real asset to the Bentley Hotel (just hope unite re books the Bentley for 2017)

    5
    « A VERY PLEASANT STAY »

    Wanted to try this hotel for sometime, but we were put off by its proximity to 2 main roads - but we needed have bothered because we had excellent nights sleep you couldn't hear any traffic noise at all. The room was comfortable with table and chairs as well as all the usual. The pool was WONDERFUL, and had good opening times. Food was good too and not over priced. Will return.

    3
    « Nothing to be negative about. »

    Reasonable rates for dinner, bed & breakfast. Food was okay, & waiting staff attentive. It was a pleasant & clean room & overall so was the stay & will be back again when next in the area. Thanks, Best Western Bentley.

    5
    « Comfortable and well appointed hotel »

    We stayed here for a dinner dance in January 2016. The room was comfortable and well appointed. The spa facilities were superb. Our dinner dance was held in the diamond suite which was large enough to accommodate our party.

  • 5
    « Friends staying in the hotel »

    Had a lovely meal in the restaurant with our friends staying in the hotel. I had steak it was cooked how i like it.my husband had the seafood linguine a real treat to behold, most exerlant staff catered to our every need.all had in a most welcoming atmosphere Will certainly recommend .

    4
    « Very nice place, but... »

    Great place, nice breakfast, nice rooms, onsite leisure complex (gym, sauna etc), but... I found the free and only available WiFi to be very poor (0.5Mb download/bandwidth), which made it difficult to do any business work. Phone reception (EE) was also poor with some areas have no reception at all and other areas having 25% of full signal on 3G. Not much can be done about the phone signal, but the WiFi could certainly be improved.

    3
    « Busy location »

    My husband was in Lincoln on business for a couple of days and his company made reservations at the Best Western Plus Bentley Hotel and Spa. It wasn't what we are used to but it was clean and satisfactory for the price. The front desk staff was efficient and business-like but not overtly friendly. It was a bit boring for me as my husband was out on business and the hotel is a bit out of the way from the attractions of Lincoln city center. It fit the bill for the business trip but we would definitely choose something with more character near or in the historic areas of the city were we to return.

    4
    « New Year Break »

    My husband and I wanted a quick break before the end of the festive season and we chose the Bentley for an overnight stay on 1st January. It was very quiet during the afternoon and we virtually had the Spa facilities to ourselves which was lovely. Dined in the restaurant and thoroughly enjoyed the meal and the service. The only spoiler was a few guests who insisted on going from room to room slamming doors and were very noisy up until almost 11pm. However would definitely stay again.

    5
    « YET AGAIN FAB »

    Another week at the Bentley its the great escape. no children allowed.we have headed for this place for new year for the past 5 years.if its not broken dont mess with it the place is a great retreat for us to unwind Great service Great food Awesome spa treatments keep up the good fight see you again soon

    4
    « Friendly, efficient, affordable »

    I recently spent four nights at this hotel and found the staff to be friendly and accommodating. They quickly responded to a technical problem in our room, which was clean and very comfortable. The bar and restaurant staff made us feel welcome and we enjoyed our swim at the spa. We will definitely return.

    5
    « Christmas spa break »

    When we arrived I didn't realise it was next to a busy road,but you would never know soon as you step into the hotel! We really enjoyed ourselves. The spa break is what I thought was needed between Christmas and new year and certainly wasn't disappointed! With the deal we had was use of the spa,a free treatment,pool,two coarse evening meal a room for the night and then breakfast,I was a little dubious with the cost of the deal being so cheap,but the food was spot on and plenty of it,I thought maybe we was only aloud certain things on the menu but we could have what we wanted to a value. The steak was cooked to perfection!! The breakfast was a buffet,and the full English was spot on! The staff was very friendly and helpful and I found a very laid back relaxed atmosphere in the place as a guest! The room was perfectly cleaned and the bed was so comfy! I will definitely return and recommend this hotel!!

    4
    « New Years Eve celebration »

    We arrived and had a drink in a separate bar / lounge area to the seated dining room, was nice just to relax for 30 minutes . Went through to the main dining area to find we had been allocated a table for 2, have done similar events and found ourselves crammed on a larger table with people we don't know. Our starters were bought to us with the remainder of the food being a buffet style, plenty of choice of very high quality also plenty of vegetarian choice which is great to see. There was a singing group on initially, which as a first impression was ok, but in my opinion not great. This was followed by a disco, the DJ seemed to read the audience well and played a variety of suited music. If it had stayed with the disco I would have no complaints, however the singer's took to the stage again, to me the lead singer was a little worse for wear on the alcohol front and the whole thing turned into no more than a mediocre karaoke. If I was to take this into consideration it would be a 2 star rating. We possibly will book for next year, however would want assurance from the managment that the disco (which was far superior to the singers) be given more time and that if these singers were given a second chance keep them in tune and off the alcohol. That said, it was quite a good night, but could have been better

    3
    « Christmas Stay »

    I am not sure what all the hype is about this hotel as it didnt stand out that much to other hotels I have stayed in. The only part of the stay that boosted my score was the Leisure Club facilities. Clean and well maintained. Unfortunately the gentleman who checked us in acted like he was drunk and had an unpleasant amount of aftershave on, obviously had too much fun at the works christmas party. He was also flapping, panicking, giggling and charged us completely the wrong price. The room wasnt up to the best standards of cleanliness.... yellow stains on the floor, dust etc. This is what let the score of the hotel down. We also moved rooms throughout our stay, because the first one had a floodlight shining straight through the window! Overall, not the best stay I have had.

    4
    « Xmas treat »

    My wife and I had a lovely time last year at the Christmas day carvery and decided to do the same this year with the addition of our youngest daughter and son in law. We arrived on time and were quickly taken to our table which was allready for us. The drinks and starters were promptly sorted by the friendly staff and the starters were very enjoyable. We were then invited to go to the carvery to get our main course and I was able to try the other meats on offer instead of the turkey I was going to have, there was plenty of food that was hot and well cooked. Finally the sweets ordered arrived after a suitable pause which was then followed by coffee/tea and small mince pies, so overall a lovely Xmas dinner and thanks to all the staff for making it a very good day.

  • 5
    « Excellent Hotel »

    An excellent hotel - modern, clean and spacious. Large car park. Friendly staff. We had the Executive Double which was a lovely large room with a full size TV and was well equipped, as was the bathroom (which also had a magnifying mirror - vital for those, like me, with poor eyesight who struggle putting make up on), also robes and slippers. 24hr room service, offering a full menu, was also available. Sadly, I didn't get time to use the lovely pool, but it was included in the price. Breakfast was very good, freshly made and plentiful.

    5
    « Great Sunday lunch in a family friendly restaurant »

    Another visit to this excellent restaurant. We had booked a table for nine including two children one of whom was handicapped. Our waitress was very friendly and made friends with the children. This was a family occasion which was enjoyed by all.

    4
    « Xmas Party »

    Had a great party, buzzing atmosphere, nice meal and plenty of dancing to a reasonable disco, would definitely do it all again, brill. The meal was three courses with two or three choices on each including vegetarian option, the whole place was very Christmassy with the decoration and lovely Xmas trees. The hotel is located off the A46 at the start of the Lincoln bypass so easily accessible too.

    5
    « Xmas party night »

    Fantastic night at this hotel for Xmas party night with friends . The night consisted of a wonderful tasty 3 course meal with great entertainment. Certainly one to recommend and revisit again. If travelling from a distance a lovely friendly place to stay and finish your evening.

    5
    « christmas market »

    my family and i stayed for the weekend to visit the market,the whole experience was great ,the staff were very accommodating to our needs,food fabulous ,great atmosphere,bedroom was huge with a beautifull lounge area.we also visited the pool and beauty spa where i had the best massage ive ever had .We are definately going back again next year .

    3
    « Poor Christmas Lunch »

    Attended a Christmas lunch yesterday. The meal was very disappointing. It arrived fully plated up and the texture suggested it had been hanging around before serving. The sprouts were solid, the rest of the veg dry apart from the roast potatoes. We were in a party of 50, not a massive crowd for this type of venue. The dining was laid out nicely and the staff attentive. This class of hotel should do better.

    2
    « Great bed, friendly staff »

    Sadly these are the only positives of this Hotel. A free breakfast isn't included with the price of the Hotel. There is a supplement charge on top for the pool, of £15.00 Somewhere between Trip Advisor and the Hotel this information needs to be corrected.

    2
    « Never again »

    We booked here for our friend's party, the drinks and food were very over priced, the staff although plesent enough seemed distant and uninterested. I booked into the spa for a massage that should have been an hour, after 40 mins it was over and I didn't feel any different, I've had better for less money so won't be visiting there again.

    4
    « Visit for Christmas Market »

    My daughter and I stayed at the hotel as we were visiting my son at Uni in Lincoln and shopping at the Christmas Market. We have stayed in a few hotels in Lincoln in the last few years and were very happy with our stay at this one, which we hadn't stayed in before. From arrival to departure the staff were very friendly and helpful, the ladies in the breakfast room (nothing was too much trouble) and the lady who cleaned our room (short red hair) were especially lovely and helpful. Our room was nice and clean, with dressing gowns and the usual toiletries. A little more of the milk cartons would be nice as standard, but these were available on request. Breakfast was lovely and my daughter was offered to take a muffin out with her afterwards as well which was nice....as we normally sneak one in a serviette :-) Overall very nice hotel, the pool was great and just the right depth for both swimming and standing, with no deep end which is good for kids' safety. If I'd had more time I would have used the spa for a few treatments as the prices looked pretty decent. There's a lovely garden centre next to the hotel as well, selling all sorts which was good for a potter. Car park was very full, but we managed to park when we needed to so it was fine. It was about a 15 minute drive to Lincoln town centre (with traffic) but we knew it wasn't in the centre when we booked. Will definitely use this hotel again....was a little pricier than others we've stayed in but they don't have a pool and spa so you get what you pay for!

    3
    « Only average for a large event meal »

    I attended a large function last Friday, and it was generally ok, but I could not consider it better than average. Although not necessarily a fault of the hotel, on arrival, the car park (including overflow area) was completely full, thus finding a parking space was both time consuming and chaotic. In view of these circumstances, perhaps the hotel could have appointed some form of 'traffic warden' to offer guidance on arrival. The above issue also meant that leaving the car park/exit road on departure was also very time consuming and frustrating. The meal itself was ok. The main course actually very good, but the starter and dessert only average. The service was pleasant and prompt. There were severe IT issues with the presentation after the dinner, and the PA system was poor. Again I'm not sure if the hotel itself was directly culpable with this issue. I'm not sure this place would be high up my wish list if I was organising such an event, based upon this experience.

  • 1
    « Bentley or brewsters no difference in food quality »

    The service from the new female waitress was ok The starters came mine and my friends was pâté which was very average in it's appearance not homemade sliced from a packet I asked for mayonnaise The restaurant manager said mayonnaise on your pâté I said yes it's for the lettuce When he brought me the mayonnaise the spoon in the mayonnaise was dirty with a red mark on it The restaurant manager did apologise and replaced my starter as I had spread Mayo across my food when he returned he did say sorry again but did also comment it was just dried on cranberry sauce The starter came with 2 very small pieces of very slightly toasted smart price bread We asked for a couple more pieces of toast the female waitress obliged I'm sure they were taking the mick when about 16 pieces appeared again barely toasted When the waitress came to collect the plates I did tell her the lettuce was very brown around the edges which I had left on the plate She said she would tell the kitchen The main courses came The restaurant manager asked us if we wanted some sauces I said yes please can I have some English mustard He returned and didn't ask how much he just put a big fancy splurge on the edge of my plate I thought this was odd and a bit rude but let it go After we had just started eating our food the restaurant manager did return and ask us if everything was OK But we had just started eating so made real comment We all talked about our food whilst eating The chips tasted greasy, The vegetables arrived on a flat plate uninviting and these were very soft and mushy The fish over cooked The beef poor quality We all were very disappointed We had come to the Bentley for our friends 65th birthday When the restaurant manager came to collect the plates he said was everything ok To which we replied no You could tell by his expression and his body language that he was not happy that we had said no he didn't listen as every time we said something he made a comments The became aggressive in his behaviour towards my friend Even though we told him this was one of the worst meals I had eaten in a 4 star He still offered us the desserts and coffee menu what a joke !! Our friends was extremely upset This was supposed to a special occasion for our friends 65th birthday a meal at the Bentley hotel NOT as it turned out The restaurant manager needs to respect people views and comments Thanks to a helpful general manager he did refund £30 back off our meal and listened

    5
    « Christmas Market »

    This hotel ticked all the boxes. The executive rooms were spacious and included dressing gowns and slippers and rooms had sky sports if needed. The leisure complex was very impressive along with the changing facilities. The evening meal was excellent and the breakfast was buffet service which allowed you as much or as little as you wished. Along with The excellent customer service from all staff including reception, dining room and bar service we would definitely return.

    2
    « Needs to review its menu and fast »

    We came for a Christmas party and was very disappointed with the food. The menu was bland the spoil was like slop, the girls working didn't know what the soup was and told us it was pea and ham but it was Defo chicken. The main I had was squash with half a squash, melted cheese at one end and then dry veg, no sauce!! The turkey looked just at bad! Also when I git my cheese half my biscuits were missing!! We weren't expecting restaurant food but the food we got was awful! I hardly ate a thing. The staff were lovely though and very efficient. They were very cheery and in great Christmas spirit. Especially the bar staff.. They were ace. Now on to the DJ, when asked by another party goer if he could play a song he replied with the fact that he couldn't as his play list was set???? What??? Really on party nights!! He also played the same song twice!!! That said we had a good night as we always do when out in a group but would Defo not go there again abs definitely would not recommend it to anyone. You need to revise your party nights and bring them up to date.... It honestly was like stepping back in time!

    4
    « Christmas market visit »

    We booked this hotel for our visit to the Christmas market as most others were fully booked. We were pleasantly surprised with the hotel. The leisure facilities were excellent and the staff very friendly. The only problem was we thought it was within walking distance of the centre. It was miles away so we had to take a taxi each way at £10.30 fixed price. We would have giving this a 5 star rating but due to a drunken incident in the room next to us at 3am that was horrendous we got a sleepless night and we learnt next day that police were called. Although the reception staff apologised it ruined our stay and no compensation was offered for the worst nights stay at a hotel. Our friends also had a bad sleep as in their room 355 there was a constant droning noise that kept them awake all night. When they complained they were told that it had been reported before but again no compensation for a lost nights sleep was offered. A small gesture would have been appreciated and as a result we will not be returning to the Bentley. As Best Western Gold card holders we did expect better. So if you are going to the Christmas market next year try to get a hotel within walking distance, better book now!

    5
    « Amazing »

    Wonderful hotel, great staff, lovely room and amazing food in the restaurant. The evening meal was out of this world, and we sent compliments to the chef. Staff were so friendly, polite and helpful. Parking was very difficult, but the hotel was fully booked. We had an amazing stay and didnt want to go home .

    3
    « Christmas party night »

    This must be the smallest xmas meal ever. Everything was cooked well but portion sizes were very small and we are not big eaters at all. The meringue dessert was awful, all cream and no meringue ! Didn't expect to go home hungry after what we paid ! Service was good but after our 3rd disappointing meal experience its doubtful we will return. Such a shame as its a lovely venue.

    4
    « One of my best Xmas presents »

    I was given a voucher for 2 nights for 2 people last Xmas and came with my sister. We had a great time and would like to thank especially the restaurant staff for their help, friendliness and care of us even when very busy. The food was lovely. We liked the location as we could take a bus into Lincoln where we also had a good day. The proximity of the garden centre was an added bonus too. The room was comfortable and well provided with those essential items. We used the spa facilities although were a bit nonplussed when wanting to use the facilities on our last morning as we were told we should have booked and also were not eligible to use the resources other than the pool. This was not clarified on our initial booking in. Overall we had a very good stay thank you.

    5
    « Great location great hotel »

    Stopped here recently it is a great location for visiting Lincoln and surrounding areas. The rooms are fairly spacious, clean, comfortable and quiet. Added advantage with it being a BW Plus is that it has a spa including a swimming pool great to chill out in before evening meal. Used the restaurant for Friday night meal was really very nice would recommend but could tell most guests didn't use it probably too tight. Staff very helpful and they serve a good breakfast. Liked it a lot good VFM

    5
    « Our Experience for a stay to visit the Christmas Fair »

    Our overall experience was excellent. Executive room excellent, clean, well decorated and comfy, plenty of towels of all sizes and bath robes. Plenty of hot water for showers and no waiting, The booking in and out was efficient and accurate, The restaurant food and service cannot be faulted and the quality of the meals and menu again excellent. They even allowed my wife to choose what sauce she wished for her main course, first class. Overall the staff we very professional, Sophie went the extra mile in her service in the restaurant and the whole Hotel gave a professional appearance and delivered a first class value for money experience. The management must be congratulated for their leadership. We will see you again, thank you.

    4
    « Bentley Hall Hotel »

    Comfortable, clean, pleasant, no trouble. We liked the unforced helpful attitude of the staff. The swimming pool is most suitable for occasional swimmers as the floor is level & the water not too deep even for short persons.

  • 4
    « Clean and tidy. Comfortable stay, »

    Not too far away from Lincoln city centre, with good access roads and free parking. Comfortable rooms and a decent TV for a change. Friendly and helpful staff. Great swimming pool facilities but no children allowed in the pool after 6pm. Will definitely stay here again, subject to price.

    5
    « Great Hotel »

    While the outside doesn't look special the inside is! The staff are all friendly and very helpful. Spa is great and all the services brilliant. Only downside is the location near a busy road, but we requested a quiet room and got one so that was no problem at all. Great stay.

    5
    « Good business hotel »

    This hotel punches above it's weight and is very good value. Staff are efficient, friendly and able to communicate well. The room service was very fast and of good quality. Minor grumble is that breakfast is not served until 0700 (not good for those of us who have to be on the road at a sensible time). There is an early room service breakfast but mine was served with warm cheap orange juice and ordered items missed off. There is a nice 15m pool and hairdressers on site.

    4
    « Nice hotel but bizarre breakfast service »

    A really nice clean hotel with attentive reception staff. My only issue is with breakfast. It is supposed to open at 7.00 but they are always a couple of minutes late and when they open the doors not everything is out - apart from for one particular guest who waltzes in past the waiting guests before 7 and gets served in the dark. Not great for the rest of us when you need to get into the office.

    5
    « An excellent hotel despite the drab exterior appearance »

    We stayed 3 nights at the Bentley Hotel, as a family with 3 rooms including a disabled adapted room. Initial impressions were disappointing when pulling into the car park as it is located on a very busy road junction of the Lincoln bypass and the exterior appearance is modern in a motel sort of way with characterless signage. The initial impression didn't last however as once inside the hotel was excellent - well appointed and clean rooms, friendly staff, lovely food and great leisure facilities. If you are sensitive to traffic noise some of the rooms overlooking the main road were a little noisy but not bad enough to disturb our sleep - the rooms at the rear of the hotel were quieter though. We would definitely pay another visit to the hotel if we are in the Lincoln area again.

    5
    « Excellent 2 night stay »

    The hotel is easy to access by car at the southern edge of Lincoln, only a few miles from the A1 junction at Newark. Very comfortable room, good dining and also bar meals. We didn't have time to try the leisure facilities.

    5
    « Fabulous place »

    I attended a bitrhday party 31/10/2015 and stayed overnight at this Hotel, the whole experience was wonderful and the attention to detail was impressive, everything went like clockwork and the Birthday party was a great success. WE stayed in the Lauren Suite which was very special and comfortable, with plenty of room to entertain our friends - if you want comfort and quality with friendly helpful staff this is the place for you!

    2
    « Sunday Lunch »

    We have recently visited this hotel for a Sunday Lunch with family - sorry to say we were very disappointed!! As we were being treated by my Husbands father it didn't seem appropriate to complain. We were in a conservatory at the side of the restaurant and it was soulless. The carvery was on a free standing unit at the side of the room. There was absolutely no atmosphere. The food was luke warm - the vegetables were overcooked and mushy !!! The Yorkshire pudding was like rubber and the stuffing rock hard.. We have eaten at another Best Western recently and there is absolutely no comparison. On a more positive note the staff looking after us were lovely - so friendly, professional and helpful

    5
    « Great hotel on the edge of Lincoln »

    We had booked one night as we were attending a 70th Birthday party in the afternoon. From booking in until we checked out we could not fault anything. The staff were really friendly and nothing was too much trouble for anyone. This was a private party with a two course meal - the food was excellent and the room was nicely set out. The room was great - big and really comfortable. We had breakfast the following morning which was a help yourself buffet. Great choice and plenty of it. Unfortunately we did not get the chance to use the pool or spa - hopefully next time.

    3
    « Get the plumbing sorted! »

    In October last year we stayed at the Bentley and had a very hot shower that would not switch off. Luckily it was on our morning of departure so we abandoned our hotel bedroom and checked out. The manager deducted the cost of two glasses of wine to compensate for the inconvenience - which were very disappointed about. However as we liked the spa facilities and the rest of the visit had been good we decided to give it another chance this year. This time we had very Luke warm water in the shower and could not use it. Instead we had to walk down two corridors in our dressing gowns to use a shower in the staff quarters! We were given a free glass of wine each to compensate for the inconvenience. This is not only inadequate it is insulting as I very much get the feeling that this is regularly how the hotel deals with their plumbing issues. As for the rest of the stay , some of the staff are really nice but the receptionist when we arrived spoke too fast, was unfriendly and was trying to race my elderly mother through the signing in process. Also our room safe did not work ( and it did not work last year). Finally we ordered room service and were sent the wrong food - we had lost the will to complain by then and my elderly mother was getting very distressed by it all. We would like to be able to use the hotel again but I am not confident that another year will see any improvements. We mentioned all our issues to the nice receptionist on departure but she didn't seem to be able to do anything about it. Disappointing!

  • 5
    « One of the best Best Western Hotel Franchise in UK »

    - Warm welcome, Very quick and informative check in - Hotel is very clean, rooms are clean and decor is very nice - Bathrooms are very clean and equipped - Hotel staff are very polite and very helpful -Hotel l;location also nice and easy to find - The spa facility is excellent - Food and bar area are nice that is including restaurant; - So many people had breakfast without hitch; and also staff are keep coming to every table to make sure and ask is every thing ok? -Very enjoyed during stay and very highly likely to come back to stay at this hotel; - Stayed for family holiday break also previously stayed for business;

    5
    « Wedding »

    Stayed here for a wedding, was a lovely day, the function rooms were beautifully decorated, all the staff were so helpful and helped make the day special, the food was amazing throughout our stay. our room was very nice, comfortable bed slept very well. The spa and swimming pool were very relaxing. would definately stay here again, fantastic hotel.

    5
    « Brilliant Place »

    I have stayed in this hotel many times as I used to work for a large company in Lincoln and our training is not far from it. The rooms are lovely, nice and fresh and clean and up to date. I have tried food in the bar which is always tasty and good to eat with reasonable prices. I have also eaten in the restaurant the food is excellent I couldn't fault it they also do a set menu with a choice of starter main and sweet it's about 20 pounds upwards depending on what you want I have ate from that many times I used to look forward to going to the hotel. The staff are great nothing is a problem to them. I give it top marks and although I left the company where i worked due to disability I will return to hotel for sure . .

    4
    « Surprising Gem! »

    Arrived and was slightly disappointed by the exterior - reminded me of Crossroads Motel! However, what this lovely hotel lacks in looks it provides in service level in spades. The staff could not have been more helpful - at every turn, and without exception. The pool, spa area and changing rooms are very clean and tidy and the gym well equipped. The restaurant food was great, and very reasonably priced. Even when my chilli pasta dish was a little too hot, the food was changed without any question and importantly without creating any embarrassment. I'd taken some helium and balloons to use to decorate our table for lunch the next day (meeting relatives), we'd mistakenly bought an empty cylinder - the hotel quickly sorted out the helium for us and even put the balloons up. I would also mention the beds were the most comfortable I've slept on in a hotel for quite a number of years. Lots of pillows and a pillow menu, slept soundly for 10 hrs!! Lovely quite hotel. Fantastic weekend, all down to the staff and the ambience. Would definitely recommend.

    5
    « 1 Night Stay »

    Stayed over as a couple for one night when attending a charity event. Excellent Service, good food, large well furbished clean bedrooms. Pool area nice and clean but changing rooms of fitness suite ready for a refurb.

    5
    « great hotel »

    This is a great hotel and a must place to stay when visiting lincoln staff friendly food great and ideally situated just a short drive to city centre rooms clean and tidy spa is really good and clean great value for money

    5
    « Our Wedding weekend »

    A fantastic hotel to have your wedding at. We had the most amazing day, well whole weekend really. The hotel couldn't do anymore for us throughout the whole weekend, not just on our wedding day. All staff members were polite, professional and very helpful, they were excellent with all guests especially the younger ones. The food was was excellent not only at our reception but in the restaurant too. Giovanni and his team are a credit to this hotel. Thank you all again Mr & Mrs Wade.

    4
    « Lovely Stay »

    Stayed overnight for a Golden Wedding Anniversary. Staff were extremely friendly. Used the pool which was great. Food in the evening was very good. Hotel rooms are a little dated but very clean and comfortable and of a good size. Very good breakfast, plenty of choice.

    4
    « Weekend went swimmingly for the Grandlings. »

    A bit of a cool reception from a rather abrupt desk attendent on our arrival but we ignored it and found our booking for a family room for the weekend all in order. Huge room well appointed with three beds and bits and bobs to keep the grandlings occupied. Best bit for them was locking their pocket money in the safe then safely retrieving it. Bathtime then bedtime in clean and tidy surroundings with lots of towels and bath robes. Could have done with a fridge for cool drinks and bottle of milk etc. Breakfast was a buffet selection, reasonable but have seen a lot more choice and a lot better cooked food in other hotels of this class. First friendly staff we'd met in the breakfast room, efficient and helpful. Swimming pool was a must for the youngsters and this was the main reason for choosing this hotel over any other in Lincoln. All in all for two days B&B for a family room we paid £282 which I thought a lot for what was a fairly modest hotel. Still musn't grumble as we did have lots of room, and quiet too..

    5
    « Week End Break »

    This was our first stay with a Best Western hotel and found it to be a very pleasant stay. We had booked a two night stay (Fri - Sat) with breakfast and was not disappointed. Greeted by desk staff and booked in very quickly then onto our room. The room very clean and to our surprise adjacent to the A46 ground floor no noise of traffic was noticeable. Complimentary drinks plentiful in our room, bath robes, extra blankets, hair dryer also available in the room. At breakfast greeted and seated, food is buffet style and plentiful also very well layed out, no reason for going hungry. The whole area is kept to a high standard and wouldn't have any trouble recommending the Bentley Hotel to anyone. Unfortunately our schedule did not allow us time to use the leisure facilities but we hope to return in the future. We found all the staff, front desk, waitresses, domestics very pleasant indeed

  • 5
    « Reviewing the spa only »

    I tried this spa for the first time this week, I had an amazingly relaxing facial and I would thoroughly recommend it. At first the surrounding seem a bit cold but the treatment room was very cosy warm and welcoming. My therapist had just the right mix of firm and gentle. I was given a loyalty card and will certainly use that.

    5
    « Nice week end break »

    We had an overnight stay to visit family. The staff from the moment we arrived were very friendly. Our room 120 was on the ground floor and was lovely and spotless with plenty of room not just a bed but two armchairs and a table to sit at. The bathroom was very good too. The bed was big and firm and we had plenty of pillows to choose from. As we were guests at the hotel we were allowed to use the spa facilities. I took advantage of the pool where you were given a towel and a locker all for no charge . The pool was a big and brilliant for swimming in. There was also a steam room and sauna and a hot tub. The bar was just the right size and the staff were brilliant a pint of Guiness and a J20 was £6. Breakfast was just what we needed to start our day and you could have anything you liked from porridge cereal to a full breakfast which is what we had all well cooked. Constant hot drinks were offered and plenty of toast . Every one from the manager right down to the cleaners spoke to you as you passed. I would definitely come back again.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'autoroute A1. Prenez l'A46 et suivez les panneaux pour Lincoln sur 16 kilomètres, au premier rond-point continuez tout droit sur l'A1434. L'entrée du BEST WESTERN PLUS Bentley Hotel & Spa est à 50 mètres sur la gauche.