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Hazlewood Castle & Spa, BW Premier Collection,  Leeds

4.0/5  - basé sur 706 notations.
Paradise Lane, LS24 9NJ, Leeds, Great Britain - Voir la carte
+44 0193 7535353 +44 0193 7530630

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Sur la base de 713 avis de voyageur
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Situé sur 31 hectares de magnifiques bois, le BW Premier Collection® Hazlewood Castle & Spa est imprégné d'une histoire de chevaliers remontant à avant 1086. Avec sa propre chapelle, l'ancien monastère et retraite propose 32 chambres conçues individuellement et avec goût, toutes décorées sur le thème d'une fleur. Ce havre relaxant à seulement 20 minutes des villes de Leeds et York dispose de dix salles de conférence classiques et salles à manger privées. Le château dispose également du superbe restaurant Vavasour, avec vue sur notre ceriseraie. Le château accueille les événements de cuisine The Masterclass, dirigés par un chef, et qui se déroulent une fois par trimestre dans les cuisines de l'hôtel. Ils sont l'occasion de parfaire vos compétences en cuisine. Le spa sur place Imagine propose une large gamme de soins et bains de boue. Vous pourrez également vous détendre sous l'un de nos chapiteaux dans les jardins du château. Les activités de plein air Live for Today incluent : motoquad, tir à l'arc, fouille, tir, jeux laser et zorbing.

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Basé sur l'avis de 713 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
415
Très bon
 
152
Moyen
 
74
Médiocre
 
46
Horrible
 
27
En couple En couple 328
En famille En famille 141
Escapade entre amis Escapade entre amis 99
Professionnel Professionnel 68
Voyage solo Voyage solo 12
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Hazlewood Castle & Spa, BW Premier Collection,Leeds
  • 5
    « Lovely spa day »

    Came here with a friend for a spa/ afternoon tea day. What a lovely day it turned out to be, all the staff we met were lovely but Steve absolutely stood out, what an asset to the hotel he is! The afternoon tea was yummy and so plentiful that we had to take half home. The hotel and grounds are amazing! I will definitely be back

    5
    « 5*** place to stay »

    You will not be disappointed with a stay here. The food is excellent, the grounds are immaculate and lovely to stroll around. The suite rooms are stunning with great views. This place feels like you have stepped back in time it is amazing. I will be going again very soon.

    3
    « Could be so good if they considered the detail!! »

    This is a good place that really could be first class ...to be so much detail not considered making it a strange place to stay for example.. Direction on long drive in very poor, directions to residents car park poor and mixed with no entry signs from residents car park how many find reception first time? very few I suspect in building directions either hopeless or non existent. door to breakfast room slides..how many get that right first time toilet in my room ..If you sit down you bang your right arm at meeting next day on site ...toilets difficult to find, plants placed in front of door handles...would love to stay a week and sort all of this but just might go mad or get lost in the meantime!!

    4
    « Nice peaceful place but lacking the "wow factor" »

    Fantastic historic place to visit even mentioned in the Domesday Book. Great quaint rooms to chill in, like the library and drawing rooms. Stayed for a couple of days and found it to be very relaxing with Harrowgate and York only 30 mins away by car. Visit slightly tainted by the waiter forgetting our drinks, then the same one forgetting our desert and then bringing half a desert as they had run out of brownies. (Try telling that to a 4 year old) Also the main bar was closed so you had to use the tiny soleless Tudor bar or get your drinks sent to one of the sitting rooms. Apart from that all good especially if you are their for a wedding or team building which is what the venue appears to be geared up for. (Oh and was expecting a family room not a camp bed with a thin matress at the end of the double bed)

    4
    « Very comfy rooms, restaurant not so great »

    I stay here regularly for business and find the rooms always very clean and comfortable, love the grounds and the general ambience. I do however find the restaurant very disappointing and massively overpriced, the steak is ok but everything else I've tried has not been great. Basement location doesn't help the restaurant experience either. One thing that I would recommend is that the reception staff should tell people on arrival that they can order bar menu food to have in any of the rooms upstairs, e.g. the Library. The bar menu prices are also much more in line with the quality of the food. Despite the food though, I intend to return as I think it's the nicest hotel in the area.

    5
    « A Fantastic wedding weekend »

    Serana and Darren, our daughter and son in law married 12-11-2016, the whole event was fabulous. Without exception all the staff were friendly, pleasant and always helped in any way they could and with a smile. No detail was too small and there was a full understanding of what was needed. Guests commented on the smooth running of the day which contributed to everyone's enjoyment and 5 days later as they left for their honeymoon they were still on a high. Food on the day and the previous evening was really good, not one negative comment from anyone about any aspect of the wedding, 10/10.

    5
    « Homage for Hazlewood »

    Finally after years of wanting to visit Hazlewood Castle my husband and l booked B&B. Arriving mid afternoon and checking in, a little peckish we plumped for the afternoon tea, with coffee of our choice, a blessing for us non tea drinkers, the fingers sandwiches were absolutely Devine and the sweet selection an absolute treat, not to mention the mammoth scones, clotted cream and jam........all eaten in the delightful library. Once finished we left for our room through a quaint secret door via the library, feeling like the children from Nania! Very comfortable room, amazing views, fantastic building. And not to sound too obsessed with food the smoked haddock for breakfast melted under fork. Hope my review inspires love from Miss Hazlewood.

    4
    « Good stay at the castle »

    Stayed for 2 nights at a quiet time of year. Fortunate to be upgraded to a suite. Beautiful rooms but quirky due to nature of the building. Warning, no wifi apart from bar and reception area! Excellent location, especially for touring. Beautiful countryside and grounds. Interesting history, really enjoyed our stay. Bar food good. Staff friendly.

    3
    « Leisure break »

    Although check in was 3.00pm most hotels will let you in early if the room is ready but here it was non negotiable. We asked if we could eat in the bar using the bar menu this was confirmed, we arrived at the agreed time on,y to find the tiny bar was full on drinkers and we were unable to eat, we went back to our room (. After showering and dressing) and ordered room service, the pizza was awful. Despite being a castle really disappointed at the limited space for food. Great walks and beautiful colours of trees, relaxing lovely grounds

    5
    « our wonderful wedding »

    we married here on the 28th may 2016, I fell in love with the hotel on line and it didn't disappoint when we went to visit and knew we had to be married here. The grounds inparticular were stunning and the weather was great so the guests could enjoy the stunning views, along with us getting some beautiful wedding pictures. The food was lovely and many guests commented on how much the enjoyed the food, staff were friendly and attentive but also elusive when needed to be. We did receive 20 % off our wedding package with an offer we picked up at the wedding fayre without this this package would have been far too overpriced, however the term 'unlimited' drinks was true to its word and all guests were very happy with the service and supply of drinks before the wedding breakfast! I felt Kelly was efficient and organised and always kept me in the loop with the details running up to the day and organising my request of a balloon release in memory of my brother which went without a hitch. I did feel the morning of the wedding there could have been a bit more communication, I am aware that staff are attending to other guests at breakfast but I wasn't approached by anyone until 1100 am, we married at 1230 and I would just have liked someone to have come sooner to introduce themselves and liase with the photographers and timings etc., however the lady in question was very pleasant who dealt with us through out the day, I felt relaxed and not hounded in any way. Steve was pleasant and always great whenever I visited the hotel before the wedding, always happy to help and made the girls (bridesmaids) laugh, seems to be a gem of the place. Although a stunning venue some parts of the hotel looks a little tired, carpets and some of the rooms etc could be updated but still in keeping with the hotel. If any complaints from my guests it was at check out, quite a few guests who had already paid for rooms being charged again, the issues were resolved but seemed dis organised in this area. All in all we had the most fantastic day that we will never forget, lots of our guests saying it was the best wedding they had ever been to! we will be back on our first wedding anniversary to celebrate! Thank you Hazelwood Castle

  • 3
    « It's cold outside »

    My wife, brother and parents visited the hotel in order to be close enough to visit Selby the following day and attend a family funeral that started early in the day. The look of the castle and the grounds are very impressive and I am sure it makes the ideal summer wedding venue. We met half a dozen members of staff and they all provided exactly the sort of service you would hope for. The room was ok, if a little dated, it was clean and once I turned the radiator on it soon warmed up. What is unusual and something, my wife found a little annoying was that in order to go to the bar you had to exit the hotel and re-enter through another external door. This was the same if you wanted to go to the restaurant and whilst the rain had no effect on my bald head my wife was not overly impressed trying to make a move when the rain stopped. Whilst I accept the building is listed and structural changes are not straightforward being wet on a cold Yorkshire night is no fun, and using all the space available to maximise profits is not the guests concern. Speaking of profits, the room was correctly priced in my opinion we paid £130 for the Bergamot room but the food and drinks are over priced. It feels like once your at the hotel without options food and drink is used as a way to inflate the revenue generated by each guest. Four main courses, two soups and mackerel starter cost as much as the room. The food is good it is not fantastic, it is neither gourmet or hearty. I am confident if the weather had not been cold and wet and the price of the food and drinks had been 20 percent less I would rate this hotel as worth going back to, but from my recent experience it's not likely. J A France

    3
    « Wedding Anniversary »

    Stayed for one night, Booked Bed Breakfast and evening meal. Lovely setting with lots of history. Beer, wine & spirit prices are what you would expect for hotel prices There was a wedding party on the day we stayed, so we refrained from going to the bar that was being used by the wedding guests. There is a small cellar bar, which is nice enough for an afternoon tipple. We stayed in the annexed bedrooms, The room was of generous proportions as was the en-suite, but thought it a little tired The restaurant is a little on the small side but OK. My wifes meal was fine, but i had to send mine back as it was cold on arrival. It was re-cooked and on its return was hot, but by that time my wife had finished her meal so for the first time we ate separately on our anniversary. Breakfast is also a bit disappointing with food in containers heated with something akin to a tea light. As you move from one closed container to the next you may find as i did that after opening the next container there was no sausage, so you would stand and wait for it to be topped up only to find the next container beans would be empty. On saying that the staff are very nice & helpful, and its lovely to sit and have drink and a chat in the lovely rooms in the evening. but overall didnt feel it was value for money

    3
    « Lovely building and grounds and setting. Average rooms. »

    My impression was that the hotel is a delightfully building set in wonderful well-kept grounds, and staff were helpful and friendly, but the room I was in was less impressive, with the bed a bit soft and lumpy and the bathroom on arrival had a strong pungent smell (the cleaning person just left the light/extractor fan on the next day, but this is no solution for night when you wish to sleep!). Breakfast was good, with a great range of cook to order items and a very flexible morning team to help guests. Overall then, mixed thoughts, with some very strong and unique positives (staff, location, dining) and some areas that could be easily improved (matresses, bathrooms).

    5
    « Wedding »

    Can I say a massive thank you to all the staff that was involved in our wedding on the 29th October it was an absolutley amazing day the food was lovely the staff were all very supportive and made the day run so perfectly. Can I also mention Melissa our wedding co ordinator what a fantastic lady everything came together beautifully thanks to all her hard work we wouldn't of managed it without her so thank you from the bottom.of our hearts really appreciate all what you did for us I would recommend anyone to get married hear it really is a truley amazing place to get married any they completely take all the stress out of the big day lots of love the newly weds Mr & Mrs burrow xxxx

    4
    « Great location »

    Stayed here for one night. Stayed in Tansy room which was enormous! It also had a sitting room and a huge bathroom. It was really clean and the bed was very comfortable. Fortunately it was a mild night as the radiator in the bathroom was not working - this was reported the next morning. All the staff were really helpful and obliging. Breakfast was also very good, again nothing was too much trouble.

    4
    « Mixed reviews! »

    Stayed here for one night as a late birthday present for my mum. First and foremost, the grounds and hotel are beautiful. Breakfast was good (although we didn't see any toast which is unusual). Our stay ended up as a slight disaster - there was a noise problem, possibly due to the pipes, that kept us up all night. The staff dealt with it as well as we could have expected them too, the caretaker was fantastic and tried his best and they didn't charge us for the room. It couldn't be helped and certainly wasn't their fault but I felt as though there should have been a room spare in case of problems - they were fully booked. The girl who checked us in on reception didn't really give us any information about breakfast etc, we had to go back and ask. I wasn't overly impressed with the room - it was clean enough and had tea making facilities but it didn't really have that 'wow' factor that I was expecting for here, but then again we had a voucher for a one night midweek stay for £65 so we possibly ended up in the budget rooms. All in all, the hotel is very nice, and i'm sure if there were no problems it would have been a nice stay. The staff were very good and did all they can to help.

    5
    « Spa break »

    Visited with my daughter for a one night spa break. We has the best time ever. The castle and room was beautiful. The staff couldn't do enough for us. Spa was excellent, food was the best and afternoon tea was a lovely treat. Castle grounds and views were beautiful. Worth every penny. Would recommend this to anyone. There was nothing we didn't enjoy about the whole experience. The bottle of prosecco chilling in the room when we arrived was a bonus. Definatly one of the best we've been too.

    4
    « Wedding »

    Beautiful place for a wedding, the rooms are beautiful. There was a few people in our party with walking problems and don't know how they coped with all the steps a place set out so beautiful and I never saw any ramps I don't know how a place like this gets away without disabled access. The meals were ok small portions though. By the evening the toilets needed cleaning from all them people using them they should have been cleaned and checked I'm sure they wasn't. The bedrooms are breathtaking set out beautiful in a lovely surroundings

    4
    « Overnight Stay as part of Work »

    I stayed at the hotel and I really enjoyed the history of the castle, early in the morning after breakfast I walked around the landscaped areas and its very beautiful indeed. The room which I stayed in was large and comfortable, I was concerned for a short while that there was no tea tray as i felt like this was an essential - luckily this was found in the wardrobe and was much appreciated. The food in the evening I thought was very overpriced but of a reasonably high quality. A fellow guest next to us said that he felt ignored by the waiting staff and I must admit that we did have to wait a long time ourselves. At breakfast both the hot and cold food was very good, my colleague explained that for personal reasons he wished to eat a cooked breakfast but with no pork products and this request was handled with no problems. I would recommend a stay in this hotel if you are in the area and enjoy History

    5
    « Wedding guests »

    We have just returned after spending a very comfortable night at Hazelwood Castle. The grounds are stunning & the Autumn colours of the trees created a wonderful backdrop for the fantastic buildings . The room was comfortable & we had a splendid view of the courtyard , ponds, gardens etc. Very comfortable bed & good quality linen. Hospitality tray was provided as were toiletries . Then room was very warm !! No cold draughts at all in this hotel ! Wood burners bubbling away & a convivial atmosphere , staff were friendly & efficient . The Great Hall , Library etc infact all of the reception rooms are lovely & have wonderful original features. The food was good & in particular the breakfast , which was of a very high standard . Well done Hazelwood , recommended .

  • 3
    « imagine a spa!!! »

    6 of us attended here for spa afternoon and afternoon tea. Firstly the bad points - This is not a spa it is a few rooms which would generally be found at a beauty parlour. Having only booked a mud serail we were escorted to a relaxation room. - 3 chaise longue, 4 bean bags and 2 chairs- not bad ?? except there were 11 of us sharing this small space. The mud serail was actually a small steam room where you applied ice cream sized dollops of mud to yourself and then sat for 40 mins before showering this off, A very disappointing experience, particularly as the 1st couple in then had to wait in this 'relaxation space' for another hour and a half with no other facilities. Yes we did realise there was no pool, but when described as a spa we expected more. My score for the spa would have been 1. Now to the good- Hazelwood castle is a beautiful building in beautiful grounds. I am sure the spa receptionist realised our disappoinment and went out of her way to ensure we werent waiting long for our afternoon tea and we were served at least 3/4 hour early. The afternoon tea was delicious, beautifully served by very lovely staff - thankyou this definitely stopped the day being a complete flop. Was I giving scores for the staff and afternoon tea it would be a 5.

    3
    « Overnight stay »

    Lovely castle although the drive into residents car park is a bit tight. The castle is impressive and very warm inside, it was cold when we visited. We had Tansey suite. 2 good sized rooms with a big bathroom. Very clean but also very tired and on need of a spruce up. 1 lamp didn't work, no TV remote and the electrics in the room tripped out! We got a good deal on our room rate so happy overall. Had we paid full price, we would have been very disappointed and asking for at least a partial refund. Having said that, Hazlewood Castle is worth a stay.

    4
    « 2 day spar break »

    The staff were very friendly and accommodating and make your stay very comfortable. The Castle is amazing and so pretty and I can understand why people get married in such lovely surroundings. I needed a lazy break away and this place delivers and I had a great break. Food was great and wine even better!! The castle is totally quiet and away from roads so if peace is what you want you can not go wrong. We were hoping to get some spar treatments but they were fully booked while we were there but the manageress squeezed us in for a mini facial before we left and it was really relaxing. Overall lovely break and staying in the castle was a real experience.

    3
    « Fantastic Location, Average Everything Else »

    Stayed here for one night whilst on Business and booked bed, breakfast and evening meal. The Castle is an amazing building and a lovely base to explore the area if on holiday. The food however was vastly overpriced at £10 a starter, £25 a main course and £10 a dessert - and came with an odd Indian twist to each dish such as cardaman seeds and aniseed crumb with smoked salmon, and a curry chutney with cheese - I am guessing an chef who likes Indian style cuisine a little too much?? Thankfully I had a deal to include dinner for a set price, but if dining al-a-carte I would not have stayed. Breakfast was ok and was a standard all you can eat buffet fry up. Mt room was in the external block and smacked of faded grandure, clean but a bit tired. Overall OK and reasonable value room price. Would I stay again, maybe as an alternative to a Premier Inn which was about the same room price, but it has potential for so much more and was a disappointment.

    5
    « Lovely stay »

    My husband and I stayed here last Friday as part of the retreat, we got an afternoon tea, meal, bed and breakfast and a treatment in the spa. We arrived on Friday lunchtime to have our afternoon tea before we went to the spa, we could sit in any of the lounges which were all really nice and all had log burners which was a nice touch, the tea was lovely and plentiful. We made our way over to the spa to do our mud serail chamber, which was lovely and then had our massage which was also very relaxing. The bottle of prosecco in our room was lovely before going for our meal in the evening. The food was stunning although I would have liked more choice on the menu, the drinks were reasonably priced also. The staff were very attentive and friendly throughout our stay and I wouldn't hesitate to go back to the hotel or spa. Very enjoyable relaxing stay.

    3
    « Not happy »

    We were staying here overnight as we were going to a wedding nearby there was no room available for us to change into so we borrowed someone's,we were told to leave our bags at reception and that they would be in our room when we returned from the wedding which was almost midnight,one of my bags was missing and when I asked where it was they said it could be in the night safe but no one available to open the safe till 7 the next morning, not good enough, in that bag was my toiletries, my medication ( sleeping pill ) and most important a necklace my husband gave me who sadly passed away in April this year, I was very upset about it and couldn't sleep for worrying about it. If the receptionist had been paying more attention when I asked if my bags would be ok she never looked at them just said they would be ok, well I'm sorry but your system doesn't work.the hotel is in need of some updating my room ( bergamot )was very dark and not much of a view, on the plus side there was tea and coffee making facilities and an iron, the breakfast was ok plenty of choice but I'd say average overall.

    2
    « Spa and afernoon tea »

    We attended the Imagine Spa-what can I say???There's no spa!!!,,it should be called "Imagine There's a Spa" ! - there's nothing there..no sauna, no steam room, no pool - just a mud chamber room for 2 people and a quiet/relaxation room which only has 3 loungers in it which was tough when guest number 4 walked in (she just had to sit on a chair)... Its not a spa people!! .. rename it - call it Imagine Beauty Rooms or something similar.

    4
    « Very good, i'll be back. »

    The hotel, grounds and surroundings are spectacular. Full of history and character this is one of my new faves. The welcome at check in was lovely after a 5 hour drive getting here. I was bumped to a suite because of my Best Western Platinum membership, this room was great, clean and tidy and a good size. A front lounge with large screen TV and couch. In the bedroom there was another large TV, (small) work desk and a very comfy large bed. The bathroom was clean, tidy and well lit. Make sure you spare some time to have a walk around the grounds and inside the hotel. Check out some of the history information dotted around, very interesting. The only negative for me was the evening meal, I went down to the bar for a 'quick' bar snack. I was stood around in the tiny bar for 10 minutes before any staff appeared, this was a pain but not the worse of it. Firstly there is only 1 beer on tap and this is 'John Smiths'. The absolute worse thing was one obnoxious other guest who insisted on watching a movie on his iPhone with the sound up very loud to compete with the background music. It would have been a five star top rating if not for the bar problems.

    5
    « the most idilic area and castle to hold a wedding »

    our Daughter held her wedding at the castle in March 2016. We had the most amazing time, everyone is still talking about the day. Can highly recommend the castle and the fantastic staff. nothing was too much trouble and their organisational skills meant the day was perfect. wonderful food and the accommodation was excellent. if you are looking for a perfect wedding venue I can say there is nothing to beat Hazlewood Castle.

    5
    « Wedding »

    Good evening Can I just say our wedding at the castle yesterday on Saturday 24th September 2016 was absolutely superb and it was a dream day for both of us. The castle and staff put on a brilliant event throughout and everything ran like clockwork being very well organised and the staff were massively helpful and excellent and I can't fault them. Thank you for all the staff and including our wedding coordinator Kelly, Heidi and everyone else. Job well done

  • 5
    « 2 day break »

    Went to Hazlewood castle for a 2 day break to relax. We had a wonderful suite, well equipped, clean, comfortable and luxurious. All the staff were very helpful and professional, the service was great and nothing was too much trouble. We ate in the restaurant both evenings and the food was amazing, we thoroughly enjoyed ourselves, thank you to all the staff.

    5
    « Simply Stunning »

    I have stayed here on 3 occasions on business recently and absolutely love this hotel. It is a beautiful castle in beautiful grounds. The staff are excellent. On the 3 occasions I have stayed here I have been upgraded to a suite which are of stunning quality with separate lounge areas. I would not hesitate to return here with my Wife. It's one of the best Best Westerns I have stayed in. Simply stunning.

    5
    « You will never forget your experience here for all the right reasons. »

    I have attended business meetings at this hotel in the past and always wanted to stay here with my wife and when we were invited to attend a friend's wedding here we jumped at the chance and also booked ourselves a room. This is a delightful place, the hotel is an old family castle/mansion dating back to the 10th century and it still retains its own Baron. You reach the hotel by driving through beautiful woodland and there are two car parks one for residents and one for visitors. As you walk toward the entrance you cannot fail but to be impressed with the location, scenery and the tranquillity. Our room was in an old annexe building set across the courtyard and to access it we walked over a small bridge astride a long oblong shaped pond full of large golden carp and other ornamental fish with swallows flying above on a glorious late Indian summer's day. Our room was a very quiet suite decorated in a cottage theme, the bed was very comfortable and the bathroom had a great shower. The food served at the wedding was superb, the organisation was faultless and all of the hotel staff were really friendly and helpful, if you are considering a venue for a wedding then do yourself a favour and check this hotel/venue. The breakfast was of excellent quality, plentiful with a good choice and a special mention to the staff working in the dining room who were very accommodating and friendly. This hotel has everything, it is historic, romantic, quaint, quality, and it even has a secret passageway in the library to some bedrooms. (Check it out) It is surrounded by grand scenery, everyone who I spoke with loved the place and I would be very surprised if anyone would not be impressed. We plan to return at a future date as it is a great place to ?Get away from it All?, chill, and unwind. Overall an excellent experience.

    4
    « Lovely historic building in gorgeous grounds »

    This building dates back to 1086 and is steeped in history, with large, grand public areas and high ceilings. The grounds are exceptionally well maintained and a pleasure to walk around. We did activities at Live For Today (see separate review, it was awesome!) before checking in to the hotel. After a quick shower, we headed to the lounge at the front of the hotel for afternoon tea. The food was lovely and the views from the lounge were stunning. The afternoon tea is really good value and the cakes were beautiful, plenty for 2 people. We ate in the Vavasour restaurant and the food was again really nice. The restaurant isnt cheap, but only by around £1/£2 per course. The portions were plentiful though and we were pleasantly stuffed. Reducing the portion size to bring down the prices would probably go unnoticed. The room itself was pleasant, in the "newer" part of the hotel. It was spacious and bright but the furniture is dated. There was nowhere to hang a towel in the bathroom which was really odd and something that would be so easily fixed. The room was spotless, as were the public areas, which is no mean feat in such an old building with all the nooks and crannies. Kudos to housekeeping. We thoroughly enjoyed our stay at the hotel and the staff were lovely, food great and surroundings amazing. The public areas and bedrooms seem to be in need of some of the attention that's lavished on the gardens, but that doesnt detract from the enjoyment of staying there.

    3
    « A few problems »

    The hotel is set in an absolutely gorgeous setting and is full of character. Unfortunately I wasn't on holiday so I have to review this from a business perspective. Firstly I didn't seem to get any BW perks. This seems to be normal throughout the chain where my hard earned and loyal tiers go under the radar, so no bag of fruit or complementary upgrade for me :-(. I chose the baked plaice special for my evening meal. Luckily I wasn't hungry as I was served a small plaice with about 4 new potatoes. It was fairly dry and disappointing considering the reviews I have read. I assume special is code word or end of line as other customers meals looked fine but for £15 I was glad for the biscuits in my room to fill up on!!! My room was OK, few cracked tiles and a bit tired but it was clean and comfortable if a little hot with no air-conditioning. Finally my biggest gripe and why I scored this only a 3. The "high speed Internet" was unusable on all my devices. I could not connect into my work email let alone stream a film. If they had advertised "sluggish internet" I would have booked elsewhere. When I mentioned this to reception I was told other customers had reported this over the last couple of days. So why wasn't it sorted? This is dire for a business guest and I had to resort to the patchy GSM network. Good things were the staff, surroundings and location. Would love to come back for a break from outside world one day!!!

    5
    « Lovely place »

    I booked a couple of nights away mid week with my girlfriend. This place is very peaceful, relaxing and off the beaten track. People have grumbled on here about drink prices but your staying in a historic castle which has loads of character and upkeep not a weather-spoons. It's so nice to stay in such a historic place. The staff are very attentive and the food is delicious. Thank you.

    5
    « Beautifull »

    We stayed for 2 nights, attending a wedding nearby. We stayed in Lilly, the rooms all named after flowers. The room was very clean, and well appointed, the furniture a little worn, but comfortable. The staff were very efficient and welcoming, offering extremely good service, especially David, who upon noticing our interest in the history gave us an interesting insight into Hazelwood Castle's past, for which we were very grateful. The Hotel is set in beautiful grounds, which are very well kept. Many of the items on the menu are produced on sight, dairy, veg house wine too. Obviously a perfect wedding venue, with a great hall to accommodate many guests. A great setting for the wedding photos. Worth a visit. Thankyou to all the staff and the chef for providing superb food.

    4
    « Wedding - Review from the Bride »

    I stayed at Hazlewood Castle for 2 nights in August for my wedding. We were impressed with Hazlewood from the beginning. From the first time we attended the staff were attentive, polite and helpful. We were introduced to Melissa as a wedding planner. She was very informative and not at all pushy. Throughout our time in dealing with Melissa, she was excellent. She responded to emails very quickly and nothing was too much trouble for her to sort. She was professional, friendly and a pleasure to work with. On the day of the wedding the staff working with the wedding party were exceptional. The day progressed seamlessly and they worked hard to ensure the Bride and Groom were both kept up to date with what would happen next and the guests were all in the right place at the right time thanks to the staffs organisation. They were happy to facilitate anything asked for and ensured the day ran smoothly. The reception staff were all happy to help and some were even more helpful than would have been expected. If they weren't able to help they were happy to find someone who would, although in some cases this was in office hours the following day, which was ok as it was a mid-week wedding. When guests checked in a credit card imprint was taken of the room, which is quite normal so wasn't a surprise, but whilst in other hotels or restaurants I am used to either a nil balance or £1.00 being used, Hazelwood used £50 as standard and explained that this was to provide a balance on account in case of any charges to the room and would be refunded if it was not needed. This seemed an excessive amount when the room is paid in full so was a little surprising. The wedding breakfast was good, though I would advise that people do go for the tasting so they know what to expect, We hadn't done a tasting and I had chosen a starter of melon and berries but was not aware the melon was served as a half melon still in its rind with berries in the middle ? not the most practical choice in a white dress! The portions were very big, I'm certain that no-one would go hungry. The food quality was very good, but my dessert arrived a little burnt. By no means did it spoil the meal, but it stopped it standing out as exceptional. However, to say they were serving 40 meals, they all came out hot, at the same time and with the right plate in front of the right person. Again, a credit to the organisation of the staff. They were also able to deal with dietary requirements without any difficulties. After the meal the room changed almost seamlessly into the evening layout with a dancefloor and a DJ. We chose a package which included the hotel arranging a DJ. We had liaised with the DJ before the day about the type of music we would like and were a little disappointed on the evening that we did not think we had played the type of music we had requested, and nor was it music that might not have been to our taste but kept people on the dancefloor. The evening buffet was very good, with enough food being brought out fresh as each plate was finished. The cake was cut into decent sized portions and the remainder was wrapped up for us to take away the next day. As there is nowhere to ?review a priest' I'd like to add that Father Ian, who conducted a blessing in the chapel, was absolutely fantastic, an absolute pleasure to work with and an asset to Hazlewood. He did a incredible job at balancing different beliefs, supporting us as a couple and providing a service with the right amount of humour and formality in all the right places. As I have written my review a little later than some of my guests, I have had the opportunity to read their reviews and would like to offer the following comments: Gary_on_Hol commented about the early check-in. I had spoken to our wedding planner the day before the wedding and explained that we had a lot of guests arriving before check-in and the plan for the day may meant it would be easier for them to check in on their arrival, as opposed to breaking away from the wedding later on, and asked if this would be possible. Our wedding planner explained that the housekeeping team would service the rooms that people had paid extra for check in early first, and then would work their way around the other rooms but if the guests room was available when they arrived then they could check in without any additional cost. However, when our guests arrived, they were all told no such agreement was in place (not just that they were unfortunate their room was not ready) which meant the guests who had stayed the night before had to offer their rooms to other guests to get ready in. If we hadn't have had the conversation with our wedding planner the day before we wouldn't think anything of it, but if you're told that something is possible it would have been nice for it to have happened for some people. Simon H commented on the portion size for the 6 year old. I am happy to confirm we bought an adult meal for the 6 year old mentioned as we thought he would prefer this to the child's choices available, so this was not Hazlewood's fault. Simon H also commented on the cost of the drinks. We completely agree that the prices were not of the same value you could find elsewhere and that guests should be prepared for this. Regardless of an individual's budget, the cost is the cost and the fact is that the cost is slightly higher than might be expected elsewhere, though commensurate to what may expected from a Castle. In summary, our experience with Hazlewood has been very positive. Melissa was absolutely faultless, as were the staff working with the wedding party on the day. Father Ian was fantastic. The food was nice and the portions were big. The DJ was a little disappointing but we didn't let it impact on our day. All in all it is a brilliant venue, able to offer everything you need for a wedding all in one, thoroughly picturesque, setting.

    5
    « Wonderful venue and setting »

    We stayed here for 2 nights for a wedding and had an amazing time. We arrived late in the evening - around 10.30pm. The young lady on reception was very helpful, asking if we had eaten and arranging for sandwiches to be sent to our room. Our entire time here was faultless. As a wedding venue you would have to go far to better it. The building itself is lovely, and the view from the front across Towton Moor is amazing. The place is romantic, with a choice of places to get some incredible wedding photos. The wedding we attended was held in the chapel, a lovely, quaint old building. The reception was in the Great Hall - a lovely room. I have to say, the staff were all exceptional - friendly, polite and super efficient and a credit to management. Our room was lovely, and breakfast was also good, with plenty of choice. If you're looking for a wedding venue with a romantic, magical touch, and super efficient planning then you have got to consider Hazelwood

    3
    « Grounds outshine some of the staff »

    I was overjoyed to be staying at the castle as it was somewhere I have always wanted to go - the fact the hotel participates in the local Purple voucher scheme was an added bonus. When I booked our stay over the phone the receptionist sounded delightful and extremely helpful. When we arrived however the receptionist who greeted us seemed not to care and so came across as arrogant- even commenting to her colleague that she couldn't wait to leave whilst my partner and I were stood there. Not to mention I had to prompt her for my card back as she had left it in the machine - blaming the error on the equipment as it doesn't make a noise to prompt the completion of a transaction. When we checked out the following morning the same careless receptionist happened to be using the business phone to book in her car at a garage to replace two headlamps whilst sat at the reception counter - leaving her colleague trying to talk over her whilst our bill was being settled. Surely staff have breaks and personal mobile phones for this sort of thing? That said we were served by a most professional young man, Kier (correct spelling I hope) in the bar area. Wherever we were sat in the grounds Kier was happy to take our orders and bring our drinks etc to our outdoor seating, whilst making appropriate light conversation. The grounds and the food I have to say are both stunning. The groundsman were visual whilst we were there and the effort clearly pays off. The castle really does feel like a secluded retreat especially given the accessibility to nearby motorways. Given the surprising attitude and actions of one member on reception I am glad we didn't pay full price. I am a firm believer that receptionists are key to a business given they are often the first and last person you come into contact with at a hotel. If however, you are able to stay here at a discounted rate I would most certainly recommend a stay.

  • 5
    « Magnificent - what more can I say? »

    First off, I suspect the head honcho here must wake each day and count his blessings at the fablous staff they have helping this most amazing place zing along. We stayed two nights, one of them covered a wedding (it was top class) and the staff could not do enough to make us welcome, feel important and enjoy our staff. They were outstanding - as indeed was the castle, its grounds, lawns, the views, simply everything about this place was top class. We stayed in a suite, magnicient it was overlooking the driveway. It was a statetly affair in so many ways. If you need to stay in this area, treat yourself.

    4
    « Great wedding venue »

    As father of the bride I may have looked at things a little differently to some of our other guests. The most outstanding point is how well organised and efficient the staff involved with the wedding were. Part of our group stayed the day before the wedding and the hotel made sure we were able to have an early breakfast on the morning of the wedding. The food was good. This is an old building and full of character, some of the bathrooms are starting to look like they need a bit of care and upgrading. My only criticism is the checkin. If you have booked 20 rooms not all of them will be ready at 3:00pm some must be ready earlier, and maybe a few on time. Nobody was allowed access to their room before 2:45. We had guests arriving from late morning and had to let them use our rooms to get changed in. I appreciate have to have time to service rooms and set a checking in time to allow for this. But a more flexible approach of letting people have their room as soon as it was ready would have helped.

    3
    « Nearly but not quite »

    Attended for a friends wedding. The wedding and the venue exceeded expectations.BUT, food in my opinion was average quality. Why you serve a 6 year old a full adults portion is beyond me. The cheesecake shall we say was uniquely flavoured. Beer was stupidly priced for what was on offer and soft drink prices......I'll leave there. The bedroom was functional but overpriced. Breakfast the following morning was little better than greasy spoon quality and the coffee was cold. Staff we friendly. Have had better experiences but i would go back.

    5
    « Best Wedding Ever All round excellent »

    Stuuming Locatiueon, Comfortable room with good facilies, Breakfast everything you could wish for with limiyless tea! Staff take service to rhe top level helpful pleasant 5 star standard Had a relaxing day in the beautiful grounds A hidden Gem Plus wedding previous day Excellent food and a smooth well run event

    4
    « Lovely accommodation close to transport links »

    My husband and I spent our wedding anniversary here. We were given a really lovely suite of rooms. The grounds are lovely too, and well worth a stroll before dinner or before you leave. The restaurant served very good food, albeit perhaps more expensive than was warranted. Our welcome on arrival was a little perfunctory, but the young lady who was manning reception the following day was delightful. We wanted to try some treatments in Imagine Spa but weren't able to secure any bookings (we phoned about this about a month in advance). That said, there seemed to be very few guests staying when we were there - perhaps the appointment book for the spa is filled by requests from non-residents. We would certainly stay there again.

    4
    « Beautiful Wedding venue »

    Recently attended a friends wedding here. A beautiful castle in stunning grounds. The weather on the day was variable but we still managed to have the service outside which was lovely (although I'm sure challenging for the staff who had to do some last minute reorganising to allow it to happen) My only advise to the venue would be to have some sort of microphone/ amp system as we couldnt hear sat near the back (& I've got very good hearing). After the service we walked back to the courtyard for Pimms and ice cream while the photos were taken. The food was nicely cooked and tasty though eating half a melon with a knife and fork did cause a very amusing challenge ;0) Didn't stay overnight due to work commitments

    3
    « Amazing wedding, disappointing accommodation »

    Arriving at the hotel everything looked really nice, however as a carer for a wheelchair user the signpost for the lift was non existent. I had to turf my wife out of her chair and carry it up the stairs to reception. Anyway we arrived at 1pm and waited until 3pm to check in, with the expectation that the set check in time was to enable rooms to made ready. Well I was very wrong, when we arrived at our room my wife was deeply pleased to find 7 spiders making their home in various corners of the room ( a duster wouldn't have gone amiss). After their well deserved massacre I settled down to read the room guide, it appeared that our room would be well stocked with all that was required for our stay. I was mistaken, the iron was missing, the ironing board looked like a baby's changing table after an accident, the in room speaker cable was missing and the phone required to complain about this was also missing, which was worth a good laugh. Anyway off I trudge to reception where my missing things are provided after waiting 20 mins for the receptionist to appear, I'm sure there are other staff who can run around helping people while the receptionist helps those at the desk. Well back to my room I go where it becomes apparent that my room might not have been used in awhile. My in room speakers where off and the plug had a tv bracket and tv placed on top of it, making it impossible to switch on with your hand, however a hanger sufficed. Dinner was nice but booking tables under room names, causes needless mistakes, as you may have people from other rooms dining with you and in my case their meal was added to my bill, a signature system like the bar would be great. Wheelchair access was very poor, the lift had lock without a key and the staff open it with a spoon of all things. The only accessible route was through a secret door in the library, which was to small to fit the chair through, so the wife was turfed out yet again, she was thrilled. Overall 3 stars is generous for what my room cost. The food was good, however the only value to the wedding was provided by the guests themselves, the room didn't make the day anymore special. And on a final note if you are going to feed feral cats and guests are able to see them, you should take them to the vet every now and then. One cats fur was hanging off like an animal skinning interrupted, it was very unsettling. Yours sincerely Mr Kelly

    4
    « Nealy an all round winner »

    An amazing historical castle property with extensive gardens in the heart of Yorkshire within easy reach of Leeds and York. We attended a friends wedding with an overnight stay and found the following positives:- Amazing surroundings and historically elegant interior Friendly staff and all around great service Excellent quality food However the negatives are:- The bar area lacks atmosphere and needs refurbishment Our bedroom did not have any kind of ventilation other than opening windows. Bathroom was in poor state of décor with a cracked sink Linen trollies pushed on cobbled courtyard at 8am making a terrible noise through the old windows especially on ground level. 3pm check in. Awful car parking for a hotel which specialises in weddings. My advise is check the bedroom you booked before accepting the key.

    5
    « special place for special occasions or special people »

    Quite a grand building with easy access from A1 and A19 . We were there as guests to a wedding . The staff were helpful the food superb and the rooms good size. All in all I would recommend it for a special weekend break , lots of grounds to walk in or sit in gardens.We had booked for a twin but given a large double which could have been put into twin had we asked. also a blind would not drop and bed light not working all things that could have been put right HAD we asked but who can be bothered . It didn't spoil it for us but a shame to not have been checked.

    5
    « Loved staying in a real castle! »

    Excellent wedding venue, beautiful grounds and friendly, helpful staff. We had beautiful weather too which added to the delightful day. It meant breakfast could be served outside as well. We all had a brilliant day in such a different venue. Thank you to all.

  • 2
    « Wedding »

    For a wedding castle it was very basic The reception was like walking into a shed with a bench inside The bar was the same The bedroom was a disgrace £130 a room I've stayed in better b&b The wedding room you couldn't swing a cat around in it .so too the dance area.the surroundings ok in good weather I certainly wouldn't recommend it

    3
    « Could do better »

    Stayed for a night. Staff very friendly and the building is beautiful including the scenery. But for £130 for the night was hoping the room would have a little more pazazz. Quite dated and dusting doesn't seem to exist above eye level or behind the the blinds. Our glass in the bathroom had a sticky residue in it and my tea cup was soiled around the edge. Just a little more pride in work would make all the difference. Self service breakfast was a plenty. But staff in scruffy shoes and carrying trays that look like they've never been washed just makes you wonder about the rest of the cleanliness and hygiene in place.

    5
    « Excellent wedding venue »

    The whole team worked brilliantly. In particular Jenny and Emma, the event managers, did an outstanding job of looking after us on the day. We really appreciated Jenny being introduced to us as Emma left, and Emma was brilliant at ensuring we were happy with all proceedings and set ups. The glass of champagne outside the ceremony room was very welcome! The concierge team Steve and Nick brilliantly grafted to help things run so smoothly also. All the waiting staff and kitchen staff served all the guests brilliantly and kept them full and satisfied. The service of everyone was truly outstanding and we would happily recommend the castle as a wedding venue.

    5
    « wedding »

    friendly and so very relaxing staff were brilliant, but glass of wine cost £5 !, but I suppose that is ok, because of staff and upkeep of this Historic Castle, to keep this castle up to standards it deserves .

    5
    « A great two nights away »

    I have take the time to read some of the other reviews regarding Hazlewood before writing my own, I do not agree with some of the negative comments about the spa, the ladies my partner and I met looked after us very well, they were attentive, caring and very polite. It is nice when you are able to strike up a conversation with someone rather than it being a cold and clinical experience, I was very happy with both times we visited during our stay. The room we stayed in wasn't overly posh but it was cosy, tidy and everything we could have needed. The reason for our trip was to celebrate and spend some time alone, even though a wedding was taking place during our first night of stay, we did not feel this affected our experience, the restaurant was coping fine, we didn't wait long for drinks nor did we feel shunned to the corner, there really is a lot of rooms to explore here!!! The hotel itself has a lot of history which the staff are more than happy to discuss and inform you of. As part of our package, we received both breakfast and dinner, the dinner was beautiful on both occasions but we did not enjoy the buffet style of the breakfast which was on due to the large number of guests staying. I am very confident that we will return in the near future and fully expect the same great service. One small issue I had is that I reserved the room by way of a pre authorisation on my credit card and when paying the bill prior to leaving I entered my card for the transaction to be finalised, sadly after checking my statement a couple of days later two transactions are showing with one noted as pending, which has caused me to go over my credit limit, as a result this may affect my credit score and I could also receive an over limit fee. I am confident that it will correct itself in a day or two but if not I will contact the hotel to discuss this further. I would have preferred that the pre authorisation was cancelled and a single payment taken.

    5
    « Wedding »

    Our wedding at Hazlewood Castle on 17th Sunday 2016 was brilliant. The staff were great and made sure the day went very smoothly. Many of our guests commented on our great choice of venue and really enjoyed the wedding breakfast!! Our wedding coordinator Kelly was extremely helpful and answered all of my emails, of which there were many!! We couldn't have asked for a better day!

    4
    « Lovely hotel but spa very basic »

    We had a lovely birthday celebration here. The afternoon tea was fantastic as was the setting. The rooms aren't modern but it's part of the charm. The grounds are lovely and incredibly picturesque. The spa is quite basic and feels more a place for an appointment than an experience, having said that the treatment was lovely. The breakfast was the most disappointing bit, slow service and not as hearty as you would imagine.

    4
    « Over rated Spa but lovely castle and grounds »

    Myself and my husband booked a spa and afternoon tea deal here. After visiting quite a few spas in the past we were excited to visit. We were very disappointed with the spa, although we know for specific reasons they cannot include any wet facilities in the spa. We were shown to a relaxation room - a loose term. A small room that was letting in a lot of light. Hardly relaxing. No hot water or milk for a drink. We were told to wait a few minutes - 40 minutes later we were taken to the mud Rasul room and shown what to do. No quarms about the treatment - was good. 30 minutes later we got changed and went for a walk. There is nothing else to do in the spa. Very dirty shower in the changing room with lots of other people's hair all over the floor. We walked round the castle and grounds which was lovely. We sat outside and had a lovely afternoon tea served by lovely staff. Would visit the castle again but certainly not the spa.

    5
    « Absolutely Stunning! »

    We stayed at Hazlewood for only one night. We were attending an onsite wedding. The Castle and the Grounds are stunning. The view from the rooms and common areas are breathtaking. We enjoyed walking the grounds and reading the tree fairy doors with our daughter. Large trees and covered walkways. Extremely well manicured and maintained. Our room had a King size super comfortable bed and we added a rollaway bed for our 9 year old daughter. Plenty of room even with the extra bed. Bathroom was large enough for all of us to get ready for the wedding at the same time. The bar was well stocked and had great staff. We were up enjoying friends and family until very late. The next morning we enjoyed a full English breakfast in the restaurant at the Castle. It also exceeded our expectations. Hazlewood is amazing.

    2
    « Spa is a disappointment for such a beautiful hotel »

    My friend and I visited the spa as a gift from our husbands and agree with the experience a previous reviewer. We arrived and waited until the receptionist answered two telephone calls which we felt was rude. We filled in the forms as requested and were guided to a small changing room (which was dingy as there was a light bulb out). We went for our serial mud treatment after very little and somewhat rushed guidance (neither of us knew what to expect and wasn't much clearer after our intro). The shower in the treatment room had no soap in the dispenser (which was discarded on the shelf) so we had to go back to the changing room to shower. Not ideal to put a white towelling dressing gown on with remnants of mud on your body. That shower spayed water in every direction but our bodies as it needed descaling. The relaxation room wasn't that great and had a cheap plastic water dispenser. We had an afternoon tea on the terrace following our spa experience and although the food and surroundings were lovely, we were surprised to have tea served in canteen-style cups out of a cheap looking metal tea pot. Call us picky, but to compete with the best, they'll really have to up their game.

  • 5
    « Brilliant wedding venue »

    We had exclusive use of the castle for 24 hours as the venue for a marriage blessing and enjoyed every aspect of our stay. The setting is spectacular, the staff are super-helpful and the public rooms are very grand.

    2
    « Very disappointing »

    We booked to stay in Hazlewood Castle for our honeymoon- what a huge disappointment it was. As it was a special occasion we booked a four-poster room and the first one we were given was the Rose room. Our hearts sank when we went in there. The room was huge but looked very 70s. The bed was squeaky and the bathroom was aged; not at all the luxury room we were anticipating. We asked to change rooms and thankfully they could accommodate us and we were given the Elderflower room. It was much nicer, more modern with a concealed priesthole which was a nice reminder of the castle's rich history. There weren't many toiletries in the bathroom so I'd recommend bringing your own. After our first night we were still in our room when the cleaner came. We were disappointed that she didn't ask when to come back; she didn't even come back at all to make up the room. Instead, she dumped our towels and some teabags outside our door! We were very excited about the restaurant having read reviews and indeed the dinner was lovely. The service at lunch however was much different. We had to go and get our own menu and return our food having found a ladybird in the salad. Some of the young waiting staff were lovely but we were gobsmacked to see what appeared to be a restaurant manager berating a young girl in front of customers, highly unprofessional and embarrassing. The tour of the castle was great. David was extremely knowledgeable and very entertaining. We also took a walk around nearby Towton and went to the Rockingham Arms for food and much better service than at the hotel. If you want a spa treatment, book in advance as it gets very busy. Overall, a very disappointing stay. It was hugely overpriced and this hotel is in great need of a makeover in attitude to sell itself as a luxury venue.

    5
    « One of my favourite places on Earth »

    My husband and I held our wedding reception at the Castle on July 9th, following our wedding ceremony at Selby Abbey. From the moment we set foot in the Castle almost a year ago, we fell in love with it! It was exactly what we were looking for, grand and luxurious but it also had a really laid back feel, not at all fusty and dark like some similar venues we had viewed. The staff are all so lovely and friendly and the food was fantastic. We booked our wedding straight away! Over the next year we had an absolute ball bringing family members to the castle for afternoon tea (which is gorgeous and really good value), coming to sample the wedding menu (the food is out of this world). Our wedding co-ordinator (Melissa) was amazing and really made the whole thing stress free. We had a few unusual requests but Hazlewood have been so accommodating and let us do whatever we want. On the weekend of the wedding, our families stopped over the previous night, and we had the whole castle booked out on the Saturday night so it was literally like having our own Castle for the weekend which was amazing. The night before we had a massive suite for the bride/bridesmaids and another for the boys. Hair and make up came to us, and there was plenty of room and natural light for us to all get ready together. The wedding day itself was a true fairy tale, everything was perfect (except the weather unfortunately). Everything ran smoothly, the staff couldn't do enough for us, and despite there being 110 guests, every single meal was top notch. All the decorations we had brought ourselves were put out just as we had asked. Heidi co-ordinated the whole day and she was fantastic and all over everything. Steve was generally just going round being nice to everyone and everyone loved him. Even the restaurant manager came over to the Great Hall to congratulate us and bring us a drink. The next morning Hazlewood organised a family breakfast in the Great Hall which was a lovely touch as we were all able to get together again and chat about the wedding. Everyone had an amazing day and we have had loads of positive feedback from guests. Even the fussiest of wedding guests couldn't fault a thing! Thank you Hazlewood for giving us our dream wedding! There aren't enough nice words to describe how good it was! We can't wait to come back, we've already decided to hold any future christenings at the castle! :)

    2
    « Poor spa facilities for this beautiful castle »

    My husband and I visited on a special offer to the spa. We were met by an unfriendly receptionist in the spa, we could hardly understand what she was saying. We were shown to a changing room, then to a 'relaxation' room upstairs. The 'relaxation'room was very stuffy on a very hot day with no ventilation. The drinks corner had dirty paper cups left. We were given our treatment of a body scrub by 2 lovely young ladies, then shown to a shower room afterwards. We then went into a tent outside to read our books and relax. After an hour we were served with a cream tea which consisted of a warm scone and ham with cream and hot drinks. It was a beautiful sunny day so we sat within the grounds which was CV very enjoyable. In our opinion the spa areas are a little run down especially the 'relaxation' room and reception area.

    2
    « Pre hen do lunch - shame about the food »

    I booked a table for lunch on route to my friends hen weekend, there were 6 of us. I am sorry to say that 4 of the ladies who ordered the steak couldn't eat it as it was in flavoured and had basically been boiled. For £21 we expected more, a failed attempt to rectify led to us leaving with them only having a plate of chips and salad. I wouldn't go back there now, which is such a shame as the venue is amazing! Sort yourselves out hazelwood, we could have been potential brides!!

    5
    « Bootiful »

    Absolutely beautiful location. Perfect stop over if your going to the Leeds(Reading) Festival. Beds and rooms were well equipped and clean. Breakfast was top quality but the dining room was very cramped, and they have added a massive extension that houses most guests so there's a very good chance you won't actually stay in the castle itself.

    5
    « Afternoon tea »

    My partner karen and I, went to this very old castle,for afternoon tea The castle was built in 1086.Hazelwood castle is full of character. We decided to visit, as Karen's nephew is getting married in the castle in April 2017. The afternoon tea was very nice sandwiches and a lovely warm scone, with cream and jam.strawberrys and buns, with a lovely pot of tea.At a cost for two £27

    2
    « Very disappointing »

    Extremely slow service and very average food. Waited over 40 minutes for lunch despite there only being one other table occupied in the restaurant. Very over-priced for what you got, definitely would not go back!

    4
    « Nice little hideaway »

    Lovely grounds and nice staff at the hotel. The spa facilities are good also. It's abit out of the way from any near towns etc but it is 20 mins the designer outlet in York. We ate in the restaurant for lunch it was nice and again the staff were helpful. Looked like the perfect venue for a wedding.

    1
    « Consistently awful, mice in the room yet so much potential »

    Located in it's own grounds, the old castle is an amazing location with so much potential. This was our second stay, our first being about a year ago which didn't go too well. Last year, everything in the room was dusty with cob webs in all four corners, the meal in the restaurant was pretty dire, tables were left uncleared, napkins on the floor while staff walked by unconcerned. The last visit was topped off by a 3am room change following an unwanted visit from a mouse, who happily wandered round the room, going through our cases, jumping in and out of the bin looking for food. I presume since he knew where to look he was a regular visitor to that room. As we were moved into a new room, the outside doors were wide open so it was no surprise mice were getting in. Again the staff were not bothered, putting more effort into contriving excuses than into keeping the doors closed. An apology letter followed in January with a voucher for a return visit, in the hope we would give, a now mouse-free, Hazlewood another chance to prove it's attention to detail. Attention to detail was exactly what is wrong with Hazlewood Castle. There's no denying it's am amazing building, a beautiful location in which to relax and unwind. However the detail, along with many of the basics is what needs some work. This time, since it was on the house, we booked a superior room, and upon arrival were upgraded further to a suite. Great we thought. Biggest room in the place, just meant we had to walk further to the far side of the room to change channel given there was no batteries in the TV remote. The fan in the bathroom sounded like a air raid siren, clearly the batteries from the TV remote hadn't gone into the cleaners hearing aid or she would've perhaps reported it to maintenance. Wifi signal was as bad as last year, lucky to hold the connection for more than a few minutes before it dropped and even then throughput was like dial-up. In the run up to Christmas they've gone to the trouble of putting some strings of lights out around their lawn outside. Lacking attention to detail again, about a third of the bulbs were out. We went to take a walk through the woods, only to discover you can't walk in the woods as it's let out to an outdoor activity centre for quad biking, mountain biking, clay pigeon shooting etc. The spa was booked up solid for a week, what is the point of having an onsite spa and advertising it as a benefit if there's no availability to hotel guests? This was exactly the same when we came last time. "There's no pool or ought, it's just 2 treatment rooms" is how the receptionist sold it. Breakfast was terrible. When we arrived to eat at 9:15 there were just one other couple in the restaurant. Every table was uncleared, covered in used pots, used napkins etc. We were shown to the table next to that couple where the things left behind by the previous diners weren't cleared, but instead moved to the table behind while we stood watching. The lady then proceeded to dust off bits of food and wipe down with her bare arm. Even a travel lodge manage to use a bit of spray and a cloth! If you're ever unfortunate enough to have to stay here, get down to breakfast early, at 9:15 you get what's left along with what's been kept warm since 7. The beans were just an over boiled mush. Toast was cold, coffee was awful, bacon chewy. In all fairness the sausage was nice, but it wasn't good enough to make up for everything else.

  • 5
    « Work's Christmas party »

    Staff superb. Food amazing. Looked small portions but they filled you up. Service first class. Great surroundings. Negativity was that it's a difficult place to get out of, especially at night. Badly lit and badly sign=posted. Apart from this, cannot fault the place

    5
    « Fantastic! »

    We had a spa day here and decided to book a room overnight as well and did so under the winter warmer package. As soon as we arrived we were made to feel very welcome by the reception and had a great tour of the castle thanks to the very lovely David. The spa was fabulous and offered relaxation and 2 warming massages with lunch included. When we checked in, we were upgraded to a four poster bedroom with beautiful views and a super comfy bed. Nothing was too much trouble from start to finish, we were given a bespoke personal service and the food was well presented and tasty. Very enjoyable and although we were only there one night, we left feeling relaxed and well loved. Would definitely book again.

    4
    « Wonderful food and great gardens! »

    Visited Hazlewood Castle many, many times and always enjoyed our visits. Very helpful and professional staff, amazing gardens with a wood full of bluebells to welcome you on the drive into the hotel grounds. Restaurant food is delicious and the location, especially if dining outside is a very pleasant experience.

    4
    « Wedding »

    Had a great day at the weekend for a wedding at this venue and got to say everything was great the food,rooms, service everything except the disco if you have a wedding at this venue please make sure you book your own DJ as with a room with 80% people over 40 year old not sure why the DJ played dance music all night...... Also got to say the fireworks booked through the venue was well worth the money.

    5
    « Hidden gem »

    My other half and I visited the castle on our way back from York. We didn't stay in the place, though will definitely do that in the nearest future, but had a wonderful lunch in the local restaurant. Very hospitable personnel, luscious selection on the menu based on local organic produce and great wine list all add up to a top class experience this establishment provides. On one hand I wish this place to remain hidden but I know that ultimately its success depends on customers and I wish all the best to the Hazelwood and till the next meeting.

    5
    « Lovely Stay »

    Brought my dad here for one night break away. The rooms were lovely, spacious and very clean. It's nice that all of the rooms are decorated individually as it adds to the character. The food in the restaurant was superb, all dishes were freshly made to order and the staff polite and accommodating throughout. My dad loved it and would definitely return! Thanks everyone

    5
    « Present for a couple to have a meal and bed and breakfast. »

    Telephoned the hotel to explain that I wanted two people to spend the night as a special present, Kim the receptionist was so helpful and after explaining what the couple would receive she promised the staff would look after them. They haven't stop thanking us since and after a excellent stay have promised themselves they will return. They said they couldn't fault anything. My friends and myself would like to say a big thank you to all the staff especially Kim, Steve and a special thanks to chef PJ.

    5
    « Simply the best Wedding venue in the entire country! »

    Hazlewood Castle was awarded 'Wedding venue of the year' with good reason. We have just held our sons wedding there, it was magnificent! From the first meeting with our wedding planner, Melissa, to the event itself, every aspect of the day was meticulously planned and executed. Nothing was too much trouble, every concern or request was dealt with quickly and professionally. The standard of food served for the Wedding Breakfast was of the highest quality, cooked to perfection and presented beautifully on the plate. The starters and sweets were also superb as were the Canapés served at the reception; fine dining standard! We had 78 guests and every meal was perfect. All commented on the wonderful meal. We send our thanks to the Chef and all the kitchen staff and also the waiters/waitresses who served the meals promptly. We were able to choose the wine with the meal during the 'tasting menu' at the Vavasour restaurant on site a few months before the wedding, there was a very good choice available. The hotel has 32 rooms, most of them booked by our guests so most enjoyed the evening entertainment until the end at 1am! I was told by several of our older guests who went to bed around 11pm that they couldnt hear any noise from any other guests or the disco. The standard of the rooms we had was high, they were very clean, modern and had lovely views. (We were in the St Margaret's wing). The rooms in the older part of the Castle compliment the style and some have four poster beds, many are larger suites and all have lovely views over the surrounding countryside. Rooms had the usual complimentary tea/coffee making and bathroom toiletries. One guest had forgotten to bring shaving foam and the hotel was able to supply a complimentary tube for him! I highly recommend Hazlewood Castle and all the staff we encountered. Their professionalism shone through and gave us a stress free wonderful day! Our son and daughter in law had an amazing day with wonderful memories, I'm sure we will all return to stay at the castle and eat in the Vavasour restaurant.

    4
    « Business seminar »

    Attractive location for a special lunch , the grounds are well kept and are very private.The seminar room had all that was required and is a good choice venue for companies. The buffet lunch was of a good standard with excellent wine,only fault the room was very dark. KW,W.Yorks

    5
    « 1 night spa stay »

    Visted during November for a 1 night spa stay. Very easy to find sign posted on the motorway. After checking in we was shown the different rooms in the castle, spa and resturants ect. We were then shown to our room (Lilly) very spaces room with all the little extras (tea, coffe, kettle, iron, bath robe...) the room is in keeping with the rest of the castle & is very charming. The food is excellent & deffently exceeded expectations since we had come on a package deal, breakfast is grate cold buffet to help your self to like fruit, cheese, pastries & then they will take your order for hot I really liked the various options for cooked breakfast as most places only do a full English and if you don't like that you end up with toast or cerial. All the staff were friendly and polite smiling all the time. You felt comfortable to ask anything nothing was to much trouble (not that we asked for much other than our cocktails) Deffently 10/10 for the hotel!!! The spa was a nice little treat for a bit of girly time. The spa is small but cosey. you go to a relaxation room before and after your treatment were you can lay on day beds or bean bags. There is a selection of lovely flavoured teas and water. In the changing rooms you have a shower with shower gel & shampoo, hair dryer & lockers. The ladies at the spa were very friendly & I would also return to the spa. There is just the small attention to detail like when we were shown to the locker room the robes had been used and I had to ask for new ones and the relaxation room had dirty cups about. But this is probley because the staff are busy we did go after dinner.

  • 3
    « Beautiful surroundings, amenities left a bit to be desired. »

    We stayed here in the Marigold room in June on our way to Scotland.The grounds and exterior of the hotel were beautiful. We had 4 people for our suite, 2 of them our 22 yr old son and our 17 yr old nephew. While the master suite was very nice and comfortable, the boys beds were pretty bad. The sofa bed had a swale in the middle of it that would have held water, and the roll out wasn't much better...the hotel really needs to look at the comfort if these beds! We had dinner at the restaurant without the boys, and the service was terrible! we weren't greeted for quite awhile do we were left standing awkwardly by the door while waiters came and went without anyone even making eye contact. Once we were seated, the service did not improve. As I looked around the rooms there seemed to be no order as to who was served and who was not.In defense of the waiters, we only saw 2 and it was very busy, they were young and obviously inexperienced, but courteous. The food,when it arrived,was very good. I do not think we would stay here again as there are so many other options, and this was not memorable in either comfort or service.

    5
    « Spa day and lunch with the girls! »

    Me and two friends came here for a spa day and afternoon tea and everything was lovely. The castle itself is stunning, with an amazing view from the spa. The spa itself is small but has everything you could want, with helpful staff and nice, compact changing rooms. Myself and my friend chose the 'mud chamber' experience for our included treatment and it was loads of fun. We were given lots of different types of mud to enjoy and then relaxed in a lovely purpose-built steam room! Afternoon tea was good, with amazing sandwiches, scones and cake. All in all, a great little spa in a lovely location!

    4
    « Wonderful location »

    A beautiful building in a delightful location. The room was huge and reasonably well appointed. Very much geared up for weddings. Dinner was very good and reasonably priced and breakfast was hearty and well cooked. Good place for business trip or weekend break but I am guessing it's busy in summer wedding season. Good base for York and Tadcaster.

    2
    « Spa Day »

    We arrived for our spa day on time and asked in which order had we been booked in for our mud treatment, afternoon tea and tour of the castle as I had forgotten as it had been a while since the booking. The staff said they would let us know and showed us where to change into robes and to the room for relaxation. An hour passed by other people came and went for their treatment none of the staff came back to let us know of our itinerary or to ask if we were ok. I then went to find staff to ask, they said once again they would get back to my friend and I,half an hour passed, staff then came and showed us to our treatment room which was nice with the changing lights after treatment we could not get the shower to work even if we had there was hardly enough shower gel to shower both of us. So we went down to the locker rooms to have a shower. Staff never came to see if we were ok. We got dressed and then had to go on the hunt to find staff to say where do we go next. Eventually a member of staff took us to the hotel for our afternoon tea on the way I said that I was not happy with how we had been treated being left in the dark, she replied that it wasn't their fault as the hotel had a wedding on I couldn't see what difference that made as they were not in the spa. The afternoon tea was very nice, we were sat in a lovely stunning room with a nice atmosphere. We then went on out tour with Andrew he had very extensive knowledge of hazlewood and was very interesting to listen to. Our day had improved as it went on. The Spa staff have no idea about customer service they need to learn from Andrew how to make people feel valued. Another thing I would recommend for the spa would be to have one of those small spinners to dry your swimming costume and plastic bags to put them into to take home so your handbags don't get wet.

    3
    « Spa day »

    The castle is stunning but very disappointed with the spa. We had a spa day with mud serail treatment and afternoon tea. We were left in a room to put on our own 'mud' and just left to it. We didn't see anyone until we went back to reception to ask about afternoon tea. We were then taken to a room and ordered the food. 45 minutes later we had to go and look for the tea. There were quite a few disgruntled people there at the same time. We felt it wasn't worth the money.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'A1. De la sortie 44 A1 (M), prenez l'A64 vers York et suivez les panneaux marrons pour le BW Premier Collection® Hazlewood Castle & Spa.