BEST WESTERN Johnson City Hotel & Conference Center,  Johnson City

3.5/5  - basé sur 77 notations.
2406 N Roan Street, 37601-1704, Johnson City, United States - Voir la carte
+1 423 282 2161 +1 423 282 2488

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Piscine extérieure
    Piscine extérieure
  •  Restaurant
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Sur la base de 324 avis de voyageur
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Galerie photo :
Situé à la sortie de l'I-26 au coeur de Johnson City. Venez découvrir la véritable hospitalité du sud et profiter de nos nouvelles chambres haut de gamme !Chacune de nos chambres dispose de télévision à écran plat 99 cm, four à micro-ondes, réfrigérateur, Wi-Fi gratuit et petit déjeuner chaud gratuit. Faites quelques longueurs dans notre immense piscine extérieure ou brûlez quelques calories dans notre nouveau centre de fitness. Un restaurant service complet et un bar des sports sont également disponibles sur place. Organisez votre prochaine réunion ou réception chez nous : nous pouvons accueillir jusqu'à 200 personnes pour n'importe quel type d'événement. La galerie marchande se trouve à quelques kilomètres de l'hôtel, avec magasins, 20 restaurants, cinémas, lieux sportifs et de divertissement. Les visiteurs pourront passer une journée à explorer l'une des villes environnantes de Kingsport, Bristol et Elizabethton, les villes historiques du Tennessee telles que Jonesborough, Abington, Virginie (Barter Theatre) et Asheville, en Caroline du Nord. Réservez dès aujourd'hui une chambre au BEST WESTERN Johnson City Hotel & Conference Center et assurez-vous un séjour merveilleux.

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Chambre 1

Avis de nos clients

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Basé sur l'avis de 324 voyageurs
GreenLeader Bronze

Très bon
En couple En couple 78
En famille En famille 127
Escapade entre amis Escapade entre amis 31
Professionnel Professionnel 52
Voyage solo Voyage solo 23
Rapport qualité / prix
BEST WESTERN Johnson City Hotel & Conference Center,Johnson City
  • 5
    « Looking for real estate »

    Hotel under renovations but clean and helpful staff made it seem like all was normal. Rooms were clean and hotel staff very helpful. Restaurant was clean and staff nice. They did not rush us out . Had a good menu. Bar was not loud or rowdy.

    « Amazing staff »

    We had to evacuate due to hurricane Matthew and ended up in Johnson City at the Best Western as we waited until most places were full. Upon arrival they made us feel welcome and were very accommodating. We were checked in by Chelsea who was great and had several instances to deal with Pam at the front dest. Even though the hotel was undergoing renovation our room was clean, neat and all staff that we encountered were excellent. Obviously management believes in customer service all the way to each employee.

    « Hotel Under Renovations »

    Hotel was under major renovations so there were some issues to work around but that is understandable. The hotel was average for a quick one night stay. Hotel staff was very friendly though. Location was also in a good location. Right off interstate with many places to eat close by.

    « What does this mean »

    Hotel was full and breakfast still had plenty for all. Was great that they allowed us to use an overflow room to have a table for breakfast. Parking was fine even though hotel was full. They were remodeling but made the front desk easy to get to.

    « Above and Beyond »

    Dave, the Maintenance Guy, was the Best! He went out of his way to resolve a couple minor issues for us during our 9 night stay. His attitude, on and off duty, was terrific - we were very impressed - he sets a very high standard for working toward Customer Satisfaction.Thanks again Dave!

    « Great Staff »

    Great staff! Pam and Chelsea were great to work with. Room was clean and price was great. Remodeling but did not cause any inconveniences. Great location close to mall and lots of restaurants. Would stay there again. Thank again Pam and Chelsea!

    « Is it possible to rate a zero? »

    Crap Hotel. In Johnson city TN for the Storyteller Festival, we Came back to hotel room second night in a row to door open. Could not lock the door when we left so we had to carry all belongings with us to car this morning. Was assured by maintenance by phone that it had been fixed. Total LIE. Came back to hotel tonight to door being open. Desk manager was called. A "maintenance " man comes to room in cargo shorts and a concert tshirt riddled with smoke to repair door. Also woke up this AM to a vanity full of ants !! Morale of this story is if the Best Western is the only hotel available....sleep in your car.

    « Race Trip »

    Worst place I have ever stayed...I hate to give any hotel a bad rating, but customers need to know.....Beds were broke down couldn't sleep on them, bath tube bottom was bubbled up couldn't stand in the tube. Look like the local hangout.

    « Great price, friendly staff »

    price was great, some construction on front of building but not an issue. Staff was helpful, friendly, and accommodating. An extra table in the room would have been nice. Overall a great value for the money.

    « Best Western Johnson City »

    Overall my stay was enjoyable. The Hotel is currently undergoing a remodel of the exterior which made me wary at first, but the overall experience was good once you get inside. Staff is very helpful and friendly. Make sure you check out the Revitalization Project in the Historic Downtown Area and Historic Jonesborough is really neat as well.

  • 2

    Stayed one night in September. Drove around building three times before I could find entrance. Very dated. Pool closed. staff friendly. Hotel is being remodeled. Rooms updated but very poorly finished. Not worth the $95 + to stay here. This hotel is in line with the current trend of updating old hotel/motels with minimal cost and effort. It shows walking through the place. I seen the night before in a brand spanking new hotel in Kodak and it was a world apart. Nothing within walking distance. Multiple trips to bring luggage to 3rd floor (luckily I had a hand cart I bring with me.Thai restaurant on site.My advice. Pick another hotel.This is WAY OVERPRICED. On the plus side, rooms are spacious. New beds and linens and furniture. . Pillows new and clean. Overall the hotel not clean with the exception of my room. Another negative is zero walkability. Need auto to get around. Only upside is staff were very friendly. Room dusty and my allergies acted up. Itchy all night.

    « A bug infested motel within a hotel »

    I think the reason this hotel doesn't get as many terrible reviews is because it is rarely full so guests don't often get put in the 'problem' rooms. I came during an event at Bristol so I was not so lucky. I've stayed at plenty of Best Western's across the country and the brand is pretty reliable so I figured this was the best bet since there was pretty limited availability in the area. The first thing you notice when you get to the hotel, other than the construction on the entrance is that there is a motel stuck onto the back of this hotel. There are two separate buildings one is a hotel and one is a motel. First room I was give was 174, the first room you come to on the inside of the hotel, it was dark, dank and had bugs on the sheets and on the floor. Even when I turned all the lights on in the room it was still dark. There was about a 3/4" gap between the door to the room and the floor which is great if you're a bug that want's to get in, not so great if you're a person in the room. There was no stopper in the sink, one of the lamps only partially worked. I complained and was luckily moved to room 372 which was fine for the rest of the stay. We had three other rooms that we booked at this hotel and all of them had the same problem with bugs. From that point on until my departure from the hotel I had no additional problems and good service until..... wait for it I get a $236 pending charge on my AMEX. I had pre-paid all three nights at the hotel. Turns out that the GM of the hotel made the decision to charge me a full nights rate at the current night rate for checking out late. I spoke with a member of staff and informed them I had to check out late because of work. I was over at the Bristol Motor Speedway. While attempting to get back to my late check out time I got stuck in terrible traffic which happens quite often around there. I spoke to another staff member and advised them of my predicament, no problem they said. Stopped by the front desk when I got back to the hotel to get a new key and grab my bag, also no problem. I stopped by the front desk minutes later on my way out with said bag and was bid a fond farewell. Then two hours later get a notice from AMEX that I was being billed additional by the hotel. I immediately contacted the hotel to rectify the situation but was told that the GM was not gone and would not be back until Monday and I would just have to wait until then. I left my contact details with the front desk and asked for an immediate response but here it is Tuesday and nothing. The good reviews on this hotel are customers that have been lucky to dodge the problems, this was such a terrible stay that I'll never be able to trust the Best Western brand again since I thought they had a fairly high standard. In fact this is supposed to be a Best Western Plus no less. Given the option to stay elsewhere in a reliable hotel take it, even if its 30 minutes away. I would have commuted daily from Knoxville rather than have to deal with semi sleepless nights waking up to do bug checks so I could rest.

    « Comfortable, clean, nice staff, entrance is being updated and is under construction. »

    My wife and I stayed at the Johnson City Best Western Hotel. This hotel is conveniently located right off highway 26. The staff here is excellent. I worked for Kings Motel (now a Howard Johnson's in Kissimmee, Florida) and I know how important the staff is to giving customers a great stay at a hotel). This staff has been well trained to treat their customers right. Most of the rooms has been updated, the tile in the bathroom needs to be updated. The room was spacious and quiet. Our room needed a new mattress, the mattress sinks in towards the middle when you get in it. No bugs in room. Good security, you need a key to get on hotel floor. The ac in the room is noisy. The pool is sparkling clean and had nice privacy. We have stayed at Best Western Hotels in the USA and in Europe ( Annecy France). Best Western is constantly very good. Best Western has great standards.

    « Rooms bady need to be remodeled! »

    Our room in the back building was converted to non-smoking and smelled like cigarettes. The carpet was filthy and it, the furniture, sink and bath tub were covered in cigarette burns. Instead of remodeling the lobby they badly need to gut the back building and bring it up to Best Western standards.

    « Long weekend Getaway!!! »

    Had the best time thanks to Housekeeping"s Wendy!!! She told us places we would never have found and they were awesome not to mention how great she took care of our room. Thank you for everything Ms Wendy. Almost forgot how great Ms Joy was in Breakfast room. These employees deserve raises or whatever it takes to keep them. Thanks for the great stay!!!!!!

    « Skid Row »

    I have stayed at this hotel many times while visiting my family in the area. Never complained my previous visits. The hotel is remodeling and painting the exterior. Breakfast is basically the normal complimentary hotel breakfast. It is an older hotel. In previous visits, rooms have been nice. Many of the rooms have interior entrances and are accessible from the main lobby without having to go outside. This is the area I have stayed in my previous visits. However, on this visit, I was given on room on the far backside of the hotel. All these guest rooms were exterior entrances. The area looked sketchy. Lots of older model cars and guests who were either construction workers or living in the hotel. Security cameras on poles outside. I didn't feel safe. I told my wife, they have put us on skid row! Upon checking in, I asked if a king room was available (I'm tall), and he said all kings were taken. Strange, the hotel parking lot looked like 25% occupancy. The room itself had a slight odor. The bed was not properly made. The bathroom was dated. When I took my shoes off, it felt like the carpet was slightly sticky, so I lined the walking areas with linen so I wouldn't have my feet touching the carpet. I booked through a third party hotel booking site as in my previous visits. Prepaid for two nights. Had I not prepaid, I would have left. My wife told me to never book us here again. It is not the quality and safe feel we have had in the past.

    « Room clean. Management sucks »

    Room was clean. Review your bill carefully. Management sucks and will rip you off. Watch out you have been warned. Management will not return calls, they don't care. Lots of better places in the Johnson City area Not member of Better Business

    « Quality sleeping experience »

    This is my first time to stay at this hotel and if you are looking for a very peaceful sleep, this is the hotel for you. The hotel is undergoing a remodeling/upgrading so I can imagine that it will only get better. The breakfast was better than other hotels and the friendly workers in the breakfast area are very nice and a pleasure to talk to.

    « Excellent housekeeping. »

    Housekeeper was very polite think her name tag said Carmen. My room was very very clean and she spoke to me and was very polite. The complimentary breakfast was also very good. I really enjoyed my stay.

    « Bad Service, Bad attitude »

    We stayed 2 nights, had 2 rooms. Rooms were worn, but mostly clean. A/C in 1 room worked great, the other had a hard time keeping up, then made a loud clunk sound everytime it shut off. Breakfast was crowded and constantly out of items. Hot water went out one morning at about 9 am. We called the front desk. An hour later, we followed up and were told the maintenance guy was finishing something else up, he'd get to it when he could. We were told "Don't you know its the weekend?". about 6 hours later, we finally had hot water. Icing on the cake, they double charged me for my rooms (once when I reserved on their website, then again when we checked out.)

  • 2
    « Bad service and bad room »

    We stayed one night and it was not good, I'm glad it was only one night. We got to the hotel and I waiting almost 20 mins for someone to even come to the front desk. When we got in the room finally the bathtub had mildew and the toilet had a ring around it where neither looked to have been cleaned in some time. The toilet paper holder was missing completely. The coffee and tea looked like it had coffee spilled on it and the paper was brown. The outlet beside one of the beds was broken so if you wanted to charge your phone you needed to plug it in somewhere else. The bed's were hard as a rock and I think sleeping on the floor would have been more comfortable, if I actually trusted the cleanliness of it. The free breakfast was average but if you want a seat you will need to go early the breakfast room is not nearly as big as it should be for a hotel that size. I will not be returning to this hotel and it honestly should not be ranked as anything over 2 stars.

    « sales »

    beautiful room. Very clean. Great place to stay. I put it up there with the 5 star. Check in hostess was so nice. I travel every two weeks this place is by far one of my best experiencesin a long time.

    « One night stay during moving cross country »

    This location was surprising that it had a restaurant and bar area. We were very glad to see that after traveling all day. I had 2 rooms, 1 for the adults 1 for the kids. Very nicely decorated. The bathrooms were not cleaned well in one but the other was great. We had service animals and I was thankful for the outside access to rooms. Overall great experience and I would certainly stay again when I'm in TN

    « We won't stay again »

    Name/location=Best Western Johnson city, TN Problems; 1. I want to get this out of the way right off the bat why we are not staying again. We reserved our room via specifically because it says they have cribs available for our little one. Unfortunately we found out they don't but room is paid for so what can we do?? Maybe knows something like all BW are supposed to carry cribs? I don't know, but seems to be a small investment in order to accommodate your family guests. 2. Entrance light was out, so we had to fumble to find lights in the room (only have a desk/table lamp all the way by the window and lamps on each night stand) Room is not well lite. 3. I had to call 3 times (giving several hours between each call and after waiting until the next day when maintenance came in) before someone finally showed up to change both burned out bulbs. 4. Halls are not well lite and very hot. Staff=B Desk seemed friendly and concerned about issues, but shouldn't take 3 calls to get lights on. Elevator=they have 2 and work fine Room= Large and roomy, could fit a small sofa or some more seating in there. Bathroom roomy as well. Came with Fridge= dorm fridge with freezer, safe, hair dryer, single cup coffee maker, iron and board Wi-Fi= 8 Mbps-no issues Room was #464 Tv-40"? Bed=C was hard, at least for me Pillows=B* small but soft Heating and air=C* Was on and off all night waking me up Shower=3 settings but no way to stop the tub for a bath Towels-large and soft but only had 1 wash cloth Toiletries-C* has a strong odor of lard Restaurant on site was-Rainbow Asian Cuisine, no discount for hotel guests Breakfast=(Sat 6-9) B* small eat in area, but they have overflow seating across the hall. Lots to choose from incl waffle maker, sausage,bacon, biscuits and gravy was all hot. No bananas but did have apples a oranges. Emma did a good job keeping things stocked and there is a place for tips for job well done. *No bacon the 2nd day as they ran out from day before. View=B (see pic) Pool=outdoor large ~20'x60' 3 feet deep to 8, I believe. No steps in this pool, so my wife who has a bad ankle could not get in with us to swim. It's on the cooler side, only solar heated. Location=for me West (North) bound, turn right and turn right into the parking lot. Very convenient. Also have semi parking lot. Parking-free Lazy review Pros-are good location, good breakfast, large room, large pool, RFID keys Cons-are air keeps you up kicking on/off all night long, hard beds, no cribs available, no pool steps, only 1 wash cloth, no bath stopper Hints- Sites say they have cribs but they do not. Summery-If they had a crib, I would stay again with all the extra features they have (large room, good location, and good breakfast) but unfortunately they do not, so I will not. For the price of- Price was- $93.73/night tx incl via I won't stay.

    « a great place to stay and I will be back »

    This one is a place that I would recommend to anyone. We stayed here while visiting my daughter in Kingsport, TN and thoroughly enjoyed the entire experience with the staff and the location. Come again and stay awhile.

    « Best Western Time »

    Value the restful peace. I did enjoy the morning complete breakfast choices. In the afternoon and evening the Asian dinning room is very comfortable and the food quiet tasty ! I spent a couple days and nights just relaxing and ordering in, it does help from time to time. The rooms are not fancy but they were clean and relatively quite.

    « overall good experience »

    Our stays at this hotel have always been good. The staff are very helpful but the breakfast area was crowded and there needs to be fresh fruit available. The eggs seemed like they were powdered eggs and not fresh.

    « very clean, great location »

    Excellent value! This is a great hotel for the price. Very clean, spacious rooms, friendly staff, excellent location. Right off the interstate exit and easy access to downtown and the university. Looks newly remodeled. We would definitely stay again.

    « Softball tourney trip »

    As with most Best Western properties this an older hotel/motel. It has both inside and outside entry rooms. I would highly recommend requesting an inside entry room. We witnessed a lady running her "business" (trying to keep this g-rated) out of one of the outside entry rooms, and the lighting/security around the outside entry is poor. The nighttime front desk person also needs lessons in customer service. From working in retail I know the public can be a pain and are not always right, but to respond to complaints with "You can find another hotel if you like" should not be an option. Also requests for items such as towels were met with eye rolls. (After they got off their personal cell phone.) Best Western was usually one of the first hotels I look for when staying somewhere, but I think this stay has done me in.

    « Softball trip »

    The hotel was old , they have made some improvements , but their is 2 parts to the hotel one is a lot older than the rest , and as you would guess we were put in the old part. The breakfast was pretty good as the area you eat , the room was dated and the bathroom was very small , it was a bit overpriced at 114.00 a night , all in all it served its purpose , I would look elsewhere in the future .....

  • 1
    « Horrible experience »

    Cannot say about other rooms... But at least 121 (if I remember right) is/was a disaster.... Not flushing toilet, rags around the water taps... and a bathtub.... where I for the fist time on our many days trip denied to took shower. The vacuum cleaner not used for at lest monts... Everything tens of ears old.. greasy... really horrible experience... Never ever rent a room there.

    « Think Twice »

    Dont work out here there is no gym. Watch for electrical wires in the pool. Dont expect great resolutions. Expect a smoke break when working with the desk people. The bed was very confortable and the 2nd room we got was clean.

    « Never again. »

    This place was kinda disgusting. It's a motel first of all, which is not my favorite type of place. There were tons of people milling about the property and we were on the ground level which doesn't make me feel safe. Also, The door had a crack between the wall and door, so we could hear everything and almost see outside. Creepy. There were water stains all over the ceiling. The bathroom was dirty, had mold, the toilet clogged when flushed with just some toilet paper in it, the bottom of the bathtub was bubbled so it literally moved under your feet. It was also very loud. Like i said, you could hear people outside, but I could also hear everyone who flushed their toilet, or private conversations through the vents. Never again. How it has as a high a rating as it does is beyond me.

    « Great hotel for the price! »

    Stayed here for the NHRA Drag Racing weekend at Bristol Thunder Valley Nationals over Father's Day weekend 2016. Rooms were very clean and updated. Hotel staff was great too! Close to everything, restaurants, shopping and the drag strip. My granddaughters loved the pool too! Definitely plan on staying here again next year!

    « Good value motel »

    An older motel that is comfortable, has restaurant and bar, pool, workout room, great breakfast. Water pressure and temp was perfect. Internet was acceptably fast. Luggage cart had a flat tire. Staff really care.

    « half way home stay »

    it served it's purpose...there was nothing to eat for breakfast...went twice before checking out...nothing for my kids to eat either time. Not what we expected for the money that we paid....but my husband has spinal issues and needed a break in our 14-15 hour drive home from vacation

    « Hosting our SSMC Annual Event »

    Simply a great experience for our group - many thanks to the entire staff who went out of the way on many occasions to make sure our event was successful and all members were taken care of. The staff involved with the planning of the event was just great and the hotel staff were definitely up to the task.

    « Great property &Staff »

    The room was very clean. The front desk staff were very professional and friendly. They displayed great customer service. The property is very close to the freeway and to many restaurants and shopping. I recommend this location when you travel to the area.

    « nice hotel »

    If you are looking for a nice place to stay while traveling through the area, I would recommend this hotel. The staff was very nice and the rooms very nice and a feeling of home to it. It was very convenient to local restaurants and not far off main highway.

    « Comfortable and Convinient »

    I stayed at this hotel with my Motorcycle Club for our annual rally because of the proximity to "The Snake". The staff was friendly and receptive. The amenities were on point. If I travel back to this area in the future with my family, I would stay here again.

  • 2
    « Worn hard »

    Stayed here, 3rd floor cigarette burns in beds, torn carpeting, stains on ceiling elevator out of service. Good enough for the price but nothing fancy by any means. Young man at front desk was useless & unable to look up my rewards number. Next day that staff member looked it up no problem. The Asian restaurant next door was fun, staff was super friendly and helpful, allowed us to bring our dog on patio

    « vacation »

    We stayed for 3 days at JC BW 3 very enjoyable days all staff was very friendly but Dave and Carly are the 2 gems here they go above and beyond caring thank you Dave and Carly it was our pleasure meeting you any one visiting JC must stay here

    « The staff deserves a gold star! »

    We stay here regularly when visiting family. This is my 2nd review and important because this was the first time we encountered 100% occupancy. The staff deserves a Gold Star for handling the crowd efficiently, especially the included breakfast. There was ample food, quickly restocked by friendly employees, for all the adults, teenagers and children in attendance. The staff circulated around the room asking if everything was OK and assisting the guests in finding what they wanted to eat and where they would be most comfortable sitting. The room across the hall was set up and available for overflow seating. They always have a variety of options for those wanting traditional southern fare and those, like me, who prefer oatmeal, yogurt and bagels & peanut butter. Large, clean rooms, free and fast WiFi, microwave and fridge, large TV - we have no reason to stay anywhere else when in Johnson City. There's even a great Asian restaurant in the hotel.

    « Great Stay »

    The hotel was clean and the staff was great. They really went out of their way to make sure you had everything you needed. Breakfast food and staff is the best I have seen out of any hotel I have stayed.

    « This hotel needs work »

    Hotel has a friendly staff but the rooms and exterior are pretty beat up and need renovation. Breakfast is marginal and the coffee is weak with a bad after taste. Good location right on an interstate exit. Plenty of parking but the entrances also are bear up.

    « my stay »

    this is a very nice place to stay. the hotel motel is an excellent place to stay. a very good resturant and bar , great food. if in the area i would definitly recommend this place. so if in the area feel comfortable staying there.

    « BW Johnson City »

    As with most Best Western hotels I have stayed in, this one is clean and comfortable. Unless there is none available at the location I want to stay at, I always choose Best Western because I am always satisfied with the overall quality, cleanliness and the service at this brand of hotel.

    « Good Value »

    A good price but keep your expectations in check. This hotel could use a face lift. The rooms were clean but a bit dated. High traffic areas were clean, but a closer look reveals overworked cleaning staff.

    « Very Nice Staff »

    Staff was friendly and helpful. Great location for our baseball tournament. Rooms were comfortable, but could be a little cleaner (bathroom floor was sticky and there were dried soap pieces stuck to the shower walls from who knows when). Breakfast had a great variety... something for everyone!

    « No-Smoking room hell »

    If you have a problem with no-smoking rooms being a smoking room. Burns in carpet, sinks, bathtub. Do not stay at this hotel. Other problems, phone in room broken and could not use. Also electric clock radio had duct tape on wiring which was a fire hazard waiting to happen, and very noise stay which did not help us trying to sleep from persons taking loud in stair wells at 10:00pm and front desk said they could not help us. So stay at another hotel that cares.

  • 5
    « friendly, helpful staff »

    All the staff were very friendly. We were in the area to look for lake front property and the staff was very helpful in giving us info on lakes in the region. Hotel was very clean and quiet. We would recommend staying here as it is also very affordable. Close to shopping and many restaurants. Dan P

    « Always welcoming »

    This place is always so attentive to my hotel needs Paul and Pam go out of there way to ensure that there guest have a wonderful stay. This is the place I stay every time I'm in town wether it be for business or pleasure. If your in the area I highly recommend it. Thank you all for such for your kindness and attentiveness. Jess L

    « Family Event »

    We had chosen to stay at this hotel for my sister's wedding, and initially were happy with the first day. However, the first night/second day we were surprised that the room smelled like smoke, especially since it was a non-smoking, interior room. Also, we had picked up some dinner and ate in the room the first day and found ants crawling all over the trash can and food bag within 20 minutes of eating! The first night, when the room still smelled of smoke, my husband went to the front desk to ask about it, and we were given two towels to cover the door frame. Then on day 3, I went to the front where the manager and another attendant was there, explained the situation, and they immediately moved the cigarette tower to another floor and offered to have housekeeping clean our room right then. When we got back later that night, the smell was better. Then the next night when we got back to the hotel, the tower was BACK at the door and our room smelled awful. Unfortunately, the hotel was completely booked and we were stuck in the room we had. We have family and friends who live in town, and have already told them about our experience. They have all said they will not be suggesting this hotel to their visitors.

    « Manager and staff go above and beyond »

    I travel regularly for work and come to Johnson City regularly for a few days at a time. I have tried out multiple other "affordable" hotels in the area and this one has been by far the best option for the price. The manager and the staff do everything they possibly can to make sure your stay is comfortable and that you are taken care of during your time at the hotel. They are continuing to complete renovations which are needed as it is an older hotel. With that being said, the rooms I've stayed in have been renovated and they are everything that I need to be comfortable and feel safe as a woman traveler. The effort put forth by management and the rest of the team here at the Best Western in Johnson City is truly more than I've seen at a lot of hotels and I've been travelling for work for 10 years. If you run into any issues with your room just reach out to the manager on duty and I know they will do everything in their power to make it right. This hotel also has a nice hotel restaurant. The food is great and healthy options are available! The service can be a little slow within the restaurant so if you're looking to get in and out in 30 minutes you may want to choose somewhere else. Just a tip! Happy and safe travels all! ~Heather C~

    « GO Somewhere else! »

    When I 1st arrived the TV Didn't work! The 2nd night we had NO HOT Water for 2 nights! MOLD In the upper corners of the bathroom! The A/C went out! The front desk Black Kid acted like he didn't even care!!! We had to move to a different room! THIS PLACE SUCKED! DON"T YOU PEOPLE HAVE MANTANENCE? UNACCEPTABLE!! DON'T STAY IN ROOM 154......

    « johnson city - ETSU »

    Went with granddaughter and daughter for review of ETSU. Parents had meetings with staff and future student choose schedule and met with advisers. This hotel was in a good location. Breakful was good. Staff was nice. Rest. was not very good that was attached. Beds were very comfy.

    « Stayed here for the Bristol Race »

    They have remodeled. It was all we needed. Microwave, mini fridge, coffee maker, blow dryer, and tap key locks. Plenty of lights and cameras in parking lot. Breakfast from 6:30-9:30. Bar has happy hour from 4-8, and daily drink specials.

    « Awful! »

    We don't get the reviews that have been written about this place. It's dirty, cigarette burns in carpets and in the bathroom, which is just plain gross. Reminds me of a horror flick. I'd rather drive an hour out of my way to stay somewhere decent which is what we're doing tomorrow. One night here is more than enough!

    « Nice little Place. »

    Make sure you request an inside corridor, these are the nicer updated rooms. Nice little continental breakfast, ( Biscuit and Gravy sausage, Eggs, waffles, Juice,Milk, Coffee, Yogurt, Cereal, etc.. Rooms were very clean and updated. I have however read some reviews about Beg Bugs that make me nervous on re booking. We had no problems!!

    « NOISEY!!! »

    Walls are paper thin and we were kept up all night. Called and complained but nothing helped or was done about it. Save your money and go somewhere else! Not worth the sleepless night and headache the next day.

  • 5
    « Great place to stay »

    This is a very clean place to stay and the check in person and check out person both were very friendly. The room was big and the beds were very comfortable. There was easy access to plug outlets for electronic devices. The bathroom was huge. Breakfast had many items including bacon, eggs, biscuits and gravy, waffles, fresh fruit, yogurt, and much more. It was easy to find the motel. The price was a great value. We plan on staying there again on our next trip down south. Easier to go south on this route due to less traffic.

    « Less than what we expected »

    We spent last night at the Johnson City Best Western and we were e little disappointed in the condition of the property. The check-in with Al went very well and we stayed in room 152. The room was clean but it had several noticeable issues. 1) The sidewalks to the rooms are painted and the paint is peeling in many places. 2) The caulking in the bathtub was loose or absent and just left a poor impression of the overall maintenance of the room. 3) There were two bars of soap on a soap dish next to the sink and one of them had been used. 4) The heating / cooling unit was noisier than expected and we wound up turning it off. This is a property that is showing it's age and for the price I paid I would have expected more. I had stayed at a BW in Roanoke five nights before and it was literally perfect. I paid almost exactly the same rate for both stays, hence my disappointment with this BW. I had read the Trip Advisor for this property reviews before making my reservation but obviously missed something when doing so. Please understand, the room was clean and offered plenty of room for the two of us. But I think I could have done better in terms of the rate and / or property condition, as there were plenty of newer lodging establishments near by.

    « Staying in NON SMOKING area and wouldn't do anything about smokers in next room! »

    We checked in for two nights. The first night was fine, room clean, bed comfortable, funny bathroom with sink being very low. Breakfast is wonderful! Second night we arrived back from visiting our daughter at college, as we walked down the hall toward our room we could smell a very strong smoke smell. I called down to the desk, the clerk said she could do nothing about it, even though they have a smoking rooms area. She gave me only excuses as to why there was nothing she could do because they can't control people once they are in their rooms. It was obvious which room the smoke was coming from and she said they would incur a $200 extra charge but only after I insisted we were moved did she offer to move us. I went down to get the key to the new room and she checked the room with me. She continued to give me excuses! It is sad that those that follow the rules get excuses for those that don't!!! We had to pack our things and move because of the deviant, rude behavior of others! We will not stay here again!

    « Decent hotel. »

    Hotel is very nice and restaurant is very good. Only issue we had was with the bed and exhaust in bathroom. Bed was uncomfortable and exhaust was poor. The hotel was clean and so was the room. Better bed would had made the stay almost perfect.

    « Worst night in a hotel »

    We lived overseas for 11 years and spent many nights in hotels. This is right up there with the worst. The second day the room was not cleaned. We had queen size sheets on king size beds. The staff at the front desk was not helpful. Making a note of the problems for the next day, does not work.

    « bath room »

    the bath tub had pubic hair were suppose to stay 2 night left after first night. will never stay here again. the room was clean but it was late when i went to use tub but once i was it i didn't even get into it

    « Great hotel »

    We stayed here when moving my son to johnson city. Staff were very friendly and helpful. They put on a good hot breakfast in the morning. It was easy on and off from I-26. We will definately stay here again when visiting.

    « Value of room for what we paid »

    This room could have been cleaner but the bathroom was horrible. Heavy dirt in corners plus the tub was stained and looked as if it had not been clean. We did not even shower that morning as we did not like the looks of the tub.

    « overnight stay »

    We were greeted by friendly and courteous staff from the time we walked in the door. Breakfast had variety, room was spacious and quiet, easy access to major highway. I would stay here again whenever I'm in this area again.

    « Mixed bag of Hotel Blunders »

    This hotel has the good and the bad. Service staff is very good. It's a hard working staff at an outdated hotel. One of our rooms key card entry systems died, one room's air conditioning unit would not stay at a consistent temp, a couple of the room's showers would go from the extremes of freezing cold or scalding hot water, one room had bed bugs. The cardio equipment was alright. They replaced the elliptical while we stayed there but the treadmill seemed liked it picked when it wanted to work. Breakfast was pretty good and the bar in the hotel was also good.

  • 5
    « Visiting family in the hospital. »

    I always stay @ the Best Western when I visit Johnson City. The facility is very clean, the rates are very reasonable, the staff is wonderful & the buffet breakfast is delicious! If you visit Johnson City, please stay at this 3 Star Hotel, you wont be disappointed.

    « Great and convenient »

    Nice and clean. Friendly staff. And the owners were great, allowing me a late check-out which helped me with my travel plans. Really appreciate it! Overall, room was clean and spacious. Clean bathroom. And side restaurant was pretty good.

    « Excellent value and comfort »

    My stay was very positive. I had not stayed at a Best Western in many years, and this stay has put Best Western back at the center of my trip planning. I experienced a clean, nicely decorated room, comfortable bed, great biscuits and gravy on the breakfast bar. Truly convenient location to Interstate 26 with plenty of restaurants nearby.

    « Our Stay »

    We found our stay at the Best Western to be very good. The staff was helpful and friendly, the room was neat and clean, and the restaurant was delicious. I would definitely recommend this hotel to anyone staying in the area.

    « Not recommended »

    We stayed at this hotel for 2 nights. It is very old and needs updating. The toilet ran all the time and the shower was awful because it went from extremely hot to freezing cold continuously. The beds were just okay. The hot breakfast was not so hot.

    « Surprisingly Very Nice! »

    We were a little skeptical about previous reviews and seeing the older outdoor building when we first arrived, but when we opened the door to our interior corridor room, we were pleasantly surprised. The room was huge for a standard 2 Queen room and seemed to be recently renovated. The carpet looked clean, the furnishings were very nice, the bathroom was large and the beds were comfy. The hotel offered complimentary breakfast, which was standard, but nice. There was someone always there attending to the buffet, cleaning or refilling. The front desk and housekeeping staff was friendly. It was cold that weekend which caused the walkways near the elevator cold and very drafty.

    « Nice place to stay »

    We always really enjoy staying here at this hotel. It is located near restaurants and shopping. Great price and the on site restaurant is great. The only downside was that the mattress was somewhat uncomfortable but I will state that we have stayed here many times and this is the first time this has ever happened.

    « Awesome stay »

    Awesome stay at this Best Western. We needed a little time away from home and we found exactly what we needed at this Johnson City, Tennessee location. Location was great and all the amenities were superb.

    « Pet Friendly »

    Pet friendly hotel. Easy access from highway. Breakfast could be (much) better. Could use a few more lights in the rear parking area. Room was good. Area was quiet. Good stopover after a long day of driving.

    « Won't Stay Again »

    How in the world does this place have a 3-4 star rating??! There was a very unpleasant smell the moment we entered the long hallway that leads to the check-in counter. The doors do not open automatically, and there was only one luggage cart. The bathroom commode and counter were the right size for someone in kindergarten... unbelievably small! The breakfast selection was very slim. In fact, we ended up eating elsewhere. For positives: The staff was pleasant, the bed was firm, and the room was clean.

  • 3
    « Best Western Just Average »

    We stayed at this Best Western Plus for one night after a long travel day. The hotel was clean and the staff friendly but the king bed had a V in the center of the mattress and is in need of replacement. The hotel is older and although the room was clean, the bathroom could also use a little TLC. Breakfast was average.

    « Screwed up my room »

    So lets start with they gave us a double bed room instead of the king we should have had. I will reach out to orbitz on that.. In regards to the room being clean. It was for the most part and acceptable. What did suck on this was the Mexican workers on the other side of building yelling all night and the domestic fight that happened above us. Heat in the room was bipolar either too hot or too cold. They did tell me about a double delivery service that worked very well. To be honest with the way this hotel was i feared my car would be broken into.

    « Not bad »

    I was a little worried about staying here in spite of the generally good reviews it received on Tripadvisor because the price was so low. At the end of the day, for a one night stay (a Saturday) in a no smoking room with two queen sized beds, tax and all, it was $60 dollars. The exterior of the hotel is not that fancy, but the rooms were clean and the staff professional--the 3 o'clock check in was a bit tardy, but as I generally check in early to most places, I can let an occasional late check in go. The hotel is attached to an Asian restaurant/bar that stays open to 1am and after the event we went to, we were able to enjoy a light meal--it was average--the waitress was friendly and attentive. The breakfast was the usual fair, powered eggs and powdered gravy but fairly nice biscuits. They did have a waffle maker, sausage and bacon, fruit, cereal, and yogurt. No complaints. I'll certainly stay here again, the location off the freeway, is close to so much stuff, that you can get just about anywhere in under 15 minutes. Th

    « Decent hotel; clean rooms, friendly staff »

    The problem with Johnson City is that there are no centrally located hotels. All the hotels we could find were chain hotels off the interstate. So there really isn't much special when it comes to hotels in Johnson City. The Best Western was clean and the staff was friendly. Little personality.


    We were dog tired and decided to stay on the road at the last minute and saw the motel listed in two separate motel guides at the Travel Center. We called and found a room was available and asked them to hold a room until we arrived. Upon arrival we requested to see the room before checking in. Check in was fast and easy and we fell asleep immediately. All in all, a satisfactory experience. Upon waking was a pleasant surprise of a home cooked breakfast. Would stay here again.

    « large room comfortable bed! »

    Stayed here for the night passing through. Check in was a breeze and the room was quite large. The beds were comfortable and the room was clean. The shower was finicky as far as hot and cold, but once you figure it out, it was fine. Would definitely stay here anytime.

    « Linda »

    Our stay at the Best Western Johnson City Hotel & Conference Center, Johnson City, TN was very good. The bed was excellent and the room was clean and spacious. Also, the breakfast was delicious and had lots to chose from! We really enjoyed out stay at this Best Western.

    « Good Value with Great Staff »

    The JC Best Western provides a great value with above average clean rooms and friendly staff. We stayed at the hotel Thanksgiving week 2015. I had previously stayed at this hotel 2 years earlier. Check in was fast and friendly. We booked on a Priceline deal several weeks earlier, and check in was smooth. The Front Desk was responsive to requests during our week stay for extra towels and a minor maintenance issue. We had a large king room in the main building. It was quiet and very clean. The decor was a bit dated and very "warm" with lots of yellows, golds, and browns. The bedding was fresh, and the mattress was excellent. The room featured a flat panel TV with excellent cable service, a quiet refrigerator and microwave, desk with a modern mesh back chair, and an oversized upholstered side chair. The bathroom was impeccably clean, and had thicker towels (for 2). The usual single cup coffee maker & hair dryer were provided. Overall, the room appeared to have had a recent deep clean since there was no significant dust hiding in places. The general facility was clean and overall maintained, but there were a number of small maintenance issues (loose railings in the elevator) that kept the property from appearing "crisp." The interior hallways were cold, and we placed a towel at the bottom of the room door to stop drafts. The breakfast bar included scrambled eggs, sausage patties, and bacon in addition to the usual carb feast of sweet rolls, muffins, DIY waffles, juices, yogurts and cereals. The local paper was available in the breakfast area. The free WiFi was adequate, and measured about 8Mbps download, and 600Kbps upload. It appeared each device was throttled to about 8Mbps download, rather than only 8Mbps for the entire hotel. It was adequate for general light web browsing and email. Video conferencing will not be satisfactory due to the slow upstream data rate. The lamp on the in-room desk has 2 grounded outlets, and there may be a few more outlets available on the plug strip behind the entertainment center. Outlets around the bed were difficult to access. There are 3 computers and a printer available in the lobby / business center. I used one computer to print boarding passes. Since it was running Windows XP without any active AntiVirus software, I recommend against using such a computer for accessing any websites requiring use of a password or financial information. The fitness room had older and functional Nordic Track treadmill and elliptical machines. It also featured dumbbells to 40 pounds, and an adjustable weight bench. The pool facilities were closed for the winter. Overall, the Johnson City Best Western is an excellent value with very clean rooms and friendly staff.

    « Fair enough »

    It is conveniently located and easy to get to. They are not the lowest price but I used them to accumulate points. There is a Thai restaurant in the lobby that I did not try. The building is showing it's age. I came for the night's rest and to have easy access to amenities and to be able to quickly get back on the road.

    « Clean and Comfortable »

    We were very impressed with the comfort of this hotel. Staff at the front desk were very welcoming and professional at check-in and check-out. We stayed in a king suite for two nights. The room was large, clean, plenty of hot water with an powerful shower. We will definitely stay here again when in the area.

  • 3
    « Good location, good value »

    Our room was clean, comfortable beds. Friendly helpful staff. Close to many restaurants and stores. I will book here when I am in the area again. My sister were here to visit my Dad. We felt safe. Close to major highways. Good location.

    « great place »

    Could not ask for a better place to stay. Rooms were clean, quiet. Breakfast was excellent. The location was great as well, access to shopping nearby and other attractions. I will be sure if I travel to Tenn. I will stay in Johnson City

    « Business Traveler »

    Nice clean hotel with a great Asian cuisine restaurant. Very friendly and helpful staff. This hotel has all of the amenities a person would want in a great area of the country. Pool, fitness center and restaurant are nice.

    « Excellent Accomodations »

    We LOVED this hotel. The front desk Manager was the best dressed reception we had on our trip. Very knowledgeable and considerate. The rooms were very large and very clean. We were so happy with the entire setup we extended our stay by four days. The hotel has an EXCELLENT Asian Restaurant and a nice bar attached to the hotel. We took advantage of the restaurant on numerous occasions and we were never disappointed. It was REALLY GREAT food and always fresh and fast.

    « Very Clean and comfortable with a great staff! »

    We weren't sure what to expect having never stayed at a best western before. There are two different types of rooms. The rooms in the front building are accessed from the inside and have easy access to the pool. All the other rooms are in the back and have doors that open to the parking lot. We stayed in a king room and it was clean and comfortable. There are coffee pots in the room and there is a breakfast area.

    « leaf leaf peeping stop over »

    Checked out lots of hotels for visit to Eastern Tennessee leaf peeping trip. Lots were already booked. Happy with the price of this location and the actual location. On site Rainbow Cuisine restaurant open until 1AM. Quiet, clean, spacious room.

    « Great value »

    It was great to already have the a.c. on in the room when we arrived. Also nice to have all the clocks in the room set to correct time. The bathroom has huge counter space. All else was very clean and comfortable. This is a 4 story hotel with interior hallways and an elevator and plenty of free parking. Free wi-fi worked just fine. The bar has a great happy hour where we only had appetizers for food, and they were excellent. Will definitely stay here again if in the area.

    « Efficient »

    Stayed one night for a softball tournament, we will stay again. Check in was very quick. Room was clean and nice. Continental breakfast above normal. Plenty of plug ins and working lights. That may seem silly but when you have four people that need to charge phones and iPads and cameras this is appreciated. only complaint was water pressure.

    « Good value for the money »

    This is an older property but they work hard to keep it appealing. Nicely updated. The staff; front desk, breakfast and housekeeping were extremely nice and helpful. The exercise room was nice, the tv would not turn on. The pool had leaves in it. The restaurant and bar on the property are great. Asian, but huge portions, great quality. The barmaid was very funny and friendly. This was a good choice for the money. Clean.

    « Seond stay, strange 'service' »

    Water damaged room, tv remote didn't work, no maintenance or manager on site. I spoke to the receptionist after check-in re remote, and she asked a young lady that I assume was an employee where her boyfriend (supposedly the maintenance person) was . The young lady replied he wouldn't be there that night, and that the remotes in half the rooms would change channels, and the other half would control volume, but none did both. Hmmm... I assume he was the one snogging at the back of the building w/ her for a good part of the evening. It was raining heavily, and the already water damaged area of the ceiling got progressively larger by morning. I called the front desk and notified them of this. The gentleman didn't seem concerned, and when I asked to speak to the mgr. was told she wasn't in and wouldn't be in for 5 days.

  • 2
    « Two star at best »

    This is an old hotel. Ammenities are lacking. Pool was dirty, the water is really as green as mentioned in another review. Our shower did not work, I reported it and when we came back from our day out, the faucet was gone! No note, no phone message, no explaination. The desk manager, gave us a different room, glad I noticed the missing fixture before I got up in the morning. Tile and tub liner cracked in bathroom. Pluses: flat screen tv, large vanity, microwave and refrig. Staff were very pleasant. Breakfast was standard, nothing special. Biggest problem for me is this is rated as a three star hotel, no way!

    « Great Night »

    It was a great nights stay...close to restaurants. We were allowed to leave our motorcycle under the canopy which was nice due to it raining overnight. Thanks for that. Will definitely be back. As soon as we walked into the lobby, we were greeted by smiling faces and they were extremely helpful. We have stayed there before and every time we are treated so nice. The restaurant is also really nice.

    « Enjoyable stay »

    We enjoyed our stay at the Best Wester in Johnson City, TN. and feel that it was a good value. Rooms were very comfortable, the staff was courteous and the location was great. We will stay at this hotel again in the future.

    « Overall nice »

    Hotel was a little nicer then I expected for the price. Bed was comfortable and the breakfast was very good. The location of the hotel is central to the Johnson City area and not very far from the college.

    « Great Stay »

    What a pleasant stay with friendly, informative staff! We were looking for a good spot with good food to watch football and they were bang on. The room was clean, comfortable and located near the freeway.

    « Excellent stay »

    This hotel was outstanding! It's an older hotel that at first glance from the outside doesn't look like anything special. Our room was neat, clean and very comfortable. Double queen beds were excellent. The bathroom was large with a huge mirror that worked great with a family with three kids. The free breakfast was the best I've had at a hotel. If we ever come back to the area, I'll definitely stay here!

    « worst stay ever »

    Went to the fitness center to get some exercise. My wife started the treadmill by pushing level one and start. the machine kept getting faster and faster and threw her off.She broke her leg and disloked her shoulder After surgery on her leg and a stay in a rehab hospital we finally got to go home but she may still have to have surgery on her arm. The owner of the motel stated that he was sorry but they were not responsible even though the machine malfunctioned and there was no emegency stop cord on the machine

    « Great Stay »

    The room was perfect. It had a coffee/tea maker, refrigerator, microwave, and flat screen tv. My boyfriend and I stayed at this location for two nights while on a road trip. This hotel had everything we needed. It was very clean. It served a good hot breakfast and had great service at the desk. We truly enjoyed our stay.

    « Bed Bug Nightmare »

    Checked in around 2:30 am after driving for 10 hours. Put my 2 grandchildren in 1 bed and my husband and me climbed in the other. I saw a small bug on the bed. My husband told me not to worry, he killed it and we laid down. I was very uneasy and got up to use the restroom. When I came back and pulled the covers back, the bed was full of bugs. After screaming hysterically, I googled bed bugs and sure enough!!!!!! My husband moved the mattress and there were hundreds. They were crawling all over us and our grandchildren. I thought I would have a nervous breakdown before I could shower and get out of there. I dumped my suitcase outside and saturated it with alcohol. The manager said just leave the key in the room and I'll credit the money back to your card. ARE YOU KIDDING ME!!!! I sure hope they took care of the problem. My grandchildren are still looking for bugs every time they lay down and I have had several nightmares since then. The worst experience ever!!!

    « Better than expected »

    This was a pleasant surprise. Room was very clean and modern with a large vanity in the bathroom. Request the newer building. The building in the back is much more modern. There are vending and ice machines on the floors.


Venir à l'hôtel ...

Toutes les directions

Depuis : Asheville, Caroline du Nord. Prenez l'Interstate 26 West, sortie 20B et tournez à droite sur Roan Street. Le BEST WESTERN Johnson City Hotel & Conference Center se trouve à 150 mètres sur la droite

Depuis : l'Interstate 81. Prenez l'Interstate 26 East, sortie 20 et tournez à gauche sur Roan Street. Le BEST WESTERN Johnson City Hotel & Conference Center se trouve à 150 mètres sur la droite.