BEST WESTERN PLUS Grim's Dyke Hotel,  Harrow Weald

4.0/5  - basé sur 293 notations.
Old Redding, HA3 6SH, Harrow Weald, Great Britain - Voir la carte
+44 2083 853100 +44 2089 544560

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Coffre-fort
    Coffre-fort
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Sur la base de 701 avis de voyageur
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Le BEST WESTERN PLUS Grim's Dyke Hotel est une superbe maison de campagne isolée du 19e siècle. À seulement 19 kilomètres du centre de Londres et proche de Heathrow, l'ancienne et magnifique maison de campagne de Sir William Gilbert se trouve sur plus de 16 hectares de superbes jardins et bois. Avec 46 chambres élégantes, situées dans le bâtiment principal et la loge, un restaurant 2 AA rosette servant ses propres produits saisonniers, c'est l'hôtel britannique de campagne parfait.

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 701 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
344
Très bon
 
216
Moyen
 
81
Médiocre
 
33
Horrible
 
27
En couple En couple 263
En famille En famille 157
Escapade entre amis Escapade entre amis 83
Professionnel Professionnel 127
Voyage solo Voyage solo 32
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BEST WESTERN PLUS Grim's Dyke Hotel,Harrow Weald
  • 5
    « Grand English Country home »

    We stayed here after a friend's wedding. The property itself is very grand, set in very well-kept gardens. Lots of light and bright public spaces and our room (in the main house) was impressive and had retained lots of period features. Staff were friendly throughout and breakfast was fresh and filling. A few niggles - water pressure could be better in the main house, and there were a few damp patches in the bathrooms - but overall lots of character and a good stay.

    5
    « Afternoon Tea at The Grimsdyke »

    We had a most enjoyable afternoon tea at The Grimsdyke today. The staff were very pleasant and helpful. I had the warm goats cheese salad which was delicious and my friend had afternoon tea. It was good value. The gardens are a delight , there are masses of flowers and shrubs and the patio pots and hanging baskets are beautiful. You really do get a sense of wellbeing here and is a brilliant escape from the hustle and bustle. Looking forward to my next visit. I

    5
    « Forever lovely ... »

    I must have stayed at the Grim's Dyke in excess of a year of my life over the years! Predominantly in the main house, preferring The Goodall Suite as it affords the most stunning views of the gardens first thing in the morning as most rolls off the lawn. I love this house! The grounds are sublime and the restaurant one of my favourite spots to breakfast. Famous for a myriad of 60's and 70's TV shows and films like Endless Night the Grimsdyke was my haven for years. Dinner with family and friends, a glass of something refreshing to sit in the gardens with as the sun goes down, an afternoon snooze or a late night return from London with a drive past rhododendrons and azaleas parking something fast by the front door and feeling is arrived home. Occasionally I stayed in the lodge which was perfectly adequate, with aircon and good showers. My stays were predominantly during the Phil, Eddie and Anne Marie years though in honesty I've found the staff charming on all occasions. Looking back I stayed over 365 nights! The fireplace in the music room is worth a visit alone. So with all these plus points are there any negatives? Hmmm... if I was picky the main house showers are lacking in pressure. Honestly though, for the grandeur, charm and quintessentially old world charm of the main house it's hardly a hardship. The Grimsdyke even has its own taxi with a Grin's Dyke crest in the door! I haven't touched on Gilbert and Sullivan nor the architecture that spawned millions of semidetached and detached copies throughout suburbia. A secret gem. 10/10

    4
    « Olde English Charm »

    If your going into the City for any reason and you need a bed for the night, I would recommend this hotel, If you are going to a show at Wembley, It is a short taxi ride to Stanmore Station and 4 stops on the tube. The hotel itself is like something out of a Period play. The gardens are pictureque. The building itself is special. The Hotel staff are friendly and helpfull and nothing is too much trouble.

    5
    « Beautiful country house hotel with an interesting past. »

    We stayed at Grims Dyke for our anniversary. Grim's Dyke is a beautiful house which once belonged to WS Gilbert (there's a blue plaque on the wall). Initially we were disappointed not to be in the main house, but to have a room in the Garden Lodge. This disappointment evaporated when we sat the room. It was huge, with an enormous (7 foot)? bed, a sofa and French windows leading into a garden that felt like our own private space. The bathroom even had a jacuzzi. We will return...hopefully to the main house next time.

    2
    « Very Disappointed »

    Booked this hotel some time ago for a one night stay for myself and my wife. Cost was £108 for bed only. On arrival reception was very slow and poorly staffed. We were allocated a room in the 'Garden Lodge', as far as you could get from the main hotel. The room was extremely small and basic and have previously found better service and more comfortable accommodation in budget hotels such as Travelodge and Premiere. I had the distinctive feeling that I had been conned and seriously over-charged. To top it all, there was constant door banging throughout the night and also the toilet cistern stopped working. Did I report it? Didn't see the point so I fixed it myself. Left early the following morning. Won't ever return.

    5
    « Good Place to Stay »

    I would not hesitate to recommend this hotel to anyone and as well as business use I have taken my wife there and friends to stay there. I have stayed here many times on business and for pleasure, as it is in a convenient place for getting into London, an overnight before Heathrow airport, etc. Staff are friendly and helpful. Rooms are clean and depending on where you are placed, either relatively modern or quite period (in the main house). The Lodge's rooms may be a bit tired and in need of redecoration and brightening up, but not shabby. But don't let that put you off. The grounds are delightful. Restaurant is good. Both are period style in keeping with the historic house. They also run many music events as this was the home of Gilbert of Gilbert and Sullivan fame. If I have one request it is that the menu should be changed more often as after around 5 or 6 weeks stay in total I know it back to front - that said, everything on it is good.

    5
    « Gilbert & Sullivan Dinner Nights »

    My wife and I have recently attended two Gilbert & Sullivan black tie dinner performances, staying overnight thereafter. We were looked after by friendly and helpful staff; the atmosphere of Mr Gilbert's country house was excellent; the G & S performances were very professional and most enjoyable; our dinners were nicely served and tasty; our rooms in the Garden Lodge were well equipped and very comfortable; and, finally, our breakfasts the following morning were excellent. I have no hesitation in recommending the G & S black tie dinners to other G & S lovers. We will be returning there very shortly for another.

    5
    « Beautiful Setting »

    Stayed on a Saturday in August - room was tastefully decorated and well equipped for both leisure and business travellers, wifi, trouser press, etc. Evening meal in Gilbert's was delicious, the sea bass was cooked to perfection and I can highly recommend the summer pudding. All staff gave excellent service and seemed genuinely pleased to see us. Comfortable bed - the only downside was that there was a wedding reception being held that night and some noise went on well after the reception had finished. Ample parking. Fuss-free checking in and out.

    5
    « Excellent Country House Atmoshere »

    We spent 4 days/ nights attending a wedding at the Grims Dyke, we purposely chose a room in the Lodge, away from the main building and any possible noise, choosing a garden view room with a terrace. The only possible downside was the possibility of having a smoking guest in an adjoining room using the terrace, whilst the doors to the terrace of your room are open, this was not a problem during our stay. The room was clean and well appointed everything worked, except the T V which became faulty on the second night and was replaced in less than 10 minutes. The air conditioning was effective. The room rate was the wedding guest rate and included the Breakfast, which was plentiful and served efficiently by attentive staff. We ate in the Gilbert Restaurant on two occasions in the evening, the meals were well cooked and the service was good. We particularly appreciated the gardens around the property which were a credit to the team of gardeners, this facility added value to the wedding venue and guests. Walking around the gardens and taking the walk from the top terrace through the wooded trail down to the Lodge via the vegetable garden was worth the effort. The main house is a large well proportioned building with a number of function rooms of differing sizes, the bar is well appointed, there are many tables outside on the terraces with awnings over them, we had a bar snack which was good and served by a friendly member of the staff. We did not stay in the bedrooms in the main house, however fellow wedding guests did and they seemed to like what was on offer, but some rooms apparently had fans to cool the rooms, it would be advisable to check when booking to determine what was available in the rooms you wish to book. All the staff were pleasant and helpful and we enjoyed our stay and would recommend the Grims Dyke, it was an excellent venue and great place to stay and we would stay there again.

  • 5
    « Rested »

    Our trip was about rest and relaxation. We had a lovely garden room (set apart from the main building) with great outlook on to orchard, kitchen garden and woods beyond. (Check your outlook when booking as some rooms look onto the carpark). Staff were very helpful and attentive. Our balcony room besides it's outlook was comfortable and clean. The fridge was useful for our fresh fruit and an having access to constantly live internet signal a plus. Breakfast and evening meal menus were creative and delicious. Would stay there again.

    4
    « grims dyke »

    Lovely place. A bit remote but the hotel is unusual and different. The main building in particular is very interesting. Its the sort of place you could imagine miss marple / sherlock holmes would be investigating a murder. The grounds are lovely and lead on to open woods. It can be a bit hot in summer as there is no air conditioning.

    2
    « Noisy and over priced »

    I'm actually laying in bed at this hotel as I'm writing this wide awake 5 months pregnant and on my 31st Birthday feeling gutted at 1.50 in the morning, my husband booked this hotel along with breakfast at a price of 187.00 for 1 night, however they failed to mention that no more than 20 feet away was an evening reception taking place for a wedding which was loud when when we turned up at 8 in the evening expecting a peaceful country retreat, however this was lessened once the large door on the room was closed but when my husband booked this room no one thought to call and mention there was a wedding party attending and our room was not only opposite the evening reception that our room is above the bar and guests are still drinking, talking, laughing and being extremely loud at 2 in the morning still!!!!! I can't see the noise calming down any time soon. For the price of the room and the out of date bathroom full of dark black stains and large chips in the toilet seat, I wouldn't recommend this to anyone, really looking forward to a three our drive back to Cardiff tomorrow on no sleep. Positive the room is nice and very periodic and the grounds are pretty.

    5
    « Peaceful location »

    Stayed her for one night for business and was really pleased I booked. As with some Best western hotels this one is full of character and charm. Check in was quick and the staff very helpful. The room was very good, much better than I expected. There was ground coffee for the cafetiere as well as the usual teas etc, which is a nice touch. There is a Bluetooth alarm clock speaker, which was great for listening to my music play list. Good sized tv and really comfy bed. The bathroom mirror was great as they have obviously put some thought into stopping it steaming up during a bath/shower. The gardens look great and very relaxing. All in all a really nice place to stay. Will definitely stay again.

    4
    « Standards are slipping »

    I've always loved this place but the last time I came with a couple of friends we were told we had to have afternoon tea indoors, only to come out afterwards and witness a group of ladies enjoying their afternoon tea outdoors just as we'd wanted. We also found one of the cakes had a mouldy taste & appearance but the Manager argued that there was nothing wrong with it. He did not charge us for one of the teas which was fair enough but he would not accept there was anything wrong with the cake. In addition one of my friends did not like some of the sandwich fillings but they were adamant they could not offer an alternative which in my opinion is unacceptable in this day and age. i went there today and one of my sandwiches had a green stain on the white bread- I could not rule out mould and it certainly put me off. When my Mother complained after the waiter just dismissed it with no apology, the catering supervisor offered a refund but I asked for coffees instead. He also offered my young nephew a drink but when he asked for cake, he said I have no cake. A bit hard to believe in an establishment that serves afternoon tea!!!! There is a great waitress there called Ann- I think in future we'll just be having drinks and nuts served by her in the lovely surroundings- not sure I fancy the food any more! Shame...

    4
    « Overnight stay whilst visiting family nearby »

    I recently needed a hotel for an overnight stay whilst visiting family in the Harrow Weald area. Aside from being the closest hotel, I had attended events at the Grim's Dyke hotel before and knew it would be a lovely, peaceful place to stay, and I wasn't disappointed. Even though I opted for a basic double room, it was spacious, clean and comfortable. The staff at reception were friendly and efficient in checking me and my wife in and the waitress who served us breakfast in the morning went out of her way to ensure that we were happy. The full English breakfast was delicious. It was a lovely stay and we will go back there again.

    4
    « The Mikado »

    Last night enjoyed Gilbert and Sullivan The Mikado in the hotel. Excellently performed by the Grim's Dyke Opera Company and a meal in the interval. The venue, where W S Gilbert had lived, attractive and opportunity to walk in the extensive grounds. Extremely good value for an evening's entertainment and meal. Staff attention too was faultless and efficient. Will look at future performances of the other operas to attend

    4
    « Lovely "country feel" location »

    I think all the standard room are in the separate building rather than in the pictured historic main building. Our room was on the ground floor looking onto car park and garden area which was very pleasant. It was a nice, bright room, not spacious but perfectly formed. We chose to stay here 2 nights in the middle of a week in Harrow premier inn, just for a change of scenery and considering price was same for those nights as premier inn, it was good value. The en-suite at Grims Dyke was night and day compared to the inn. White tiles, proper bright lighting, nice toiletries. This is a nice place to stay and convenient for Harrow as long as you don't need to travel at the peak times-the roads around are very busy at these times. We found the room quiet at night although hotel was busy. Didn't eat breakfast here.

    5
    « Lovely Hotel »

    Very peaceful beautiful gardens I stayed in the Lodge room was clean. Went to a party there which is why I stayed as I live in Dorset. I think this is the best Hotel I've stayed in, the staff were very helpful, would highly recommend this Hotel.

    4
    « Tranquil setting to relax after London sightseeing »

    Beautiful period house set in well maintained gardens, perfect to relax in after a busy day of sightseeing. Found the staff very helpful and polite. Have wanted to stay here for years and was very happy when I finally got too.

  • 5
    « Thanks »

    My family and I stayed in a family room in the lodge buildings (one double and two single beds). The room was great with a beautiful outlook across the gardens. My young children loved playing in the gardens and footpaths within the lovely grounds. The main hotel building is stunning and the staff are very friendly and helpful. We didn't eat dinner at the hotel but enjoyed great breakfasts. Special thanks to Anne-Marie.

    5
    « Beautiful hotel in a lovely setting »

    Stayed saturday night in a double room, lovely grounds and surroundings. The house is steeped in history and has a lovely atmosphere. Very freindly, clean and lovely food. Reading previous reviews i was not sure what to expect. The restaurant is amust to try and excellent value for the quality of the food. Look forward to many more stays.

    5
    « Business »

    Having stayed here over the last few days I can only praise this hotel and staff, with a special mention for Paula on reception. My entire stay was extremely enjoyable and went without a hitch due to the efficiency of all staff, who were very friendly and most helpful in every way. I will definitely be staying there again and would recommend.

    5
    « Lovely hotel in beautiful surroundings »

    We have stayed at this hotel many times over the last 30 years (approx) and are staying again in the near future. This reminded me that we should do a review to express our thanks to Anne Marie and all the team. We always have different requirements during our stays, be they arrangements for a celebration or friends for afternoon tea. Our expectations are always met and Anne Marie leads by example and ensures that high standards of service are maintained. Having stayed at the main hotel and a variety of the garden rooms we have seen all that the hotel has to offer. Whilst some of the rooms are a little tired we love the crisp and white bed linen; it is just as it should be. The house and gardens are delightful but what really makes a hotel enjoyable are its staff. Anne Marie and now Richard and the staff teams certainly do everything they can to ensure that you have an excellent stay.....any little niggles (eg broken blind last time) are soon sorted to the guests satisfaction. We are looking forward to staying again very soon. We recommend the hotel for any type of stay.

    5
    « Great night out! »

    I attended the Opera Supper Night on 8 August to see Iolanthe. A very enjoyable evening with lovely food. I was alone and so had been seated with other guests - none of whom knew each other, but soon conversations were buzzing around the table. The food was excellent, a choice of fish or meat plus a vegetarian option. The entertainment was very good and the time flew by. I was staying in one of the garden lodge rooms which was beautifully decorated and had the benefit of Wi-Fi, a safe and an iron and ironing board! The chair was so comfortable I wanted to bring it home with me! The full English breakfast on 9 August was cooked to perfection with offers of more tea/toast if required. Although there are rooms for disabled guests, as the house itself is listed, there isn't a lift to the first floor Music Room which may be an issue for some visitors. A very good night out, will definitely go again.

    5
    « Fabulous!!! »

    My partner and I stayed here as a surprise birthday treat, everything about this place is amazing, the grounds, the rooms, the staff, the food, can't fault a thing! Anne Marie in particular went out of her way to accommodate our requests, thank you :-)

    5
    « A delight »

    My wife and I have stayed at the Grimsdyke twice a year for the last five years for Giilbert and Sullivan dinners ,in the past we stayed in the garden room complex which we found clean and fresh ,the grounds and surrounding woodlands are very nice as we always bring our German shepherd with us and can walk from the hotel straight into the woods,on our arrival on the 7th of August we found to our delight that we had been given a room upgrade which having just had a difficult week health wise was a tonic for my wife. The staff have always most helpful ,we look forward to many more visits. Thank you Grimsdyke. D and H Boxall

    5
    « Luxury »

    We usually have one of the standard rooms separate to the hotel but this time we had one of the rooms in the hotel, loads of character and luxury. Obviously more expensive than the standard rooms but worth it. Breakfast great and staff very helpful.

    2
    « Just don't bother »

    So so disappointing. have chosed BW hotels before and had reasonable expectation ......Not one of the best establishments I have stayed in but memorable for all the wrong reasons! Shabby & old fashioned, it lives up to its 'Grim' name. Our room was tatty, bathroom was filthy and the sink blocked. The hairdryer had fallen off the wall and the curtains didn't fit the window, We complained they couldn't move us to another room and didn't bother to offer a reduciton on the rate. Arrived just as restaurant was closing - Bar food was unimaginative and expensive. Didn't hang around for breakfast - motorway cafe seemed more attractive.

    2
    « Beautiful surroundings, poor expensive accommodation »

    The setting is undoubtedly stunning - beautifully maintained gardens and woodlands - and the staff are pleasant and helpful (although it all seems a bit chaotic), but our room was over-expensive being cheaply-equipped with a smelly bathroom that had no extractor and a sink that didn't drain. I had a bad experience with Best Western in the past and vowed never to touch them again, but this was a special event, so we had no choice.

  • 1
    « Grim is the word »

    Do not stay here! We are not usually the type of people to complain about a hotel but this place takes the biscuit. We were booked in from 27/7 to 29/7 2016. We got to the hotel expecting a double and arrived to a twin room in the garden lodge, a short distance from the main house, so spoke to reception about this and their way of resolving this was to push the beds together. The room itself was dark and had a strange musty smell like damp or mold. We had been given a disabled access room because they assumed we needed it for our 8 week old daughter. The bathroom was a wet room with disabled facilities and was not cleaned to any decent standard. The room was also too hot and the windows old, flimsy and insecure. The bed was creaky and every time we tried to put our daughter down and get into bed ourselves the bed was so loud it would wake her up. In the end the experience was so bad we decided we would not stay there that night and called family in the local area to ask to sleep on their sofa. We did not stay the second night either even though offered a room upgrade because we felt the whole experience was ruined already. The staff took up all of our time while we were down in London with phone calls and face to face conversation instead of us spending what was precious little time anyway, with family. We managed finally after almost a full day of discussion to get 20% off our first night and a full refund of the second. Most of the staff were very helpful but a select couple were not listening to our complaint and we felt we were going round in circles and repeating ourselves over and over which as you can imagine is very frustrating. The door to the garden lodge was also left wide open day and night which we found very unsettling and insecure. Anybody could have walked in!!

    5
    « Fantastic venue for a special anniversary celebration »

    We held a special afternoon tea party for 30 people in the Drawing Room at the Grim's Dyke to celebrate my parents' diamond wedding anniversary. The staff were really helpful with planning before the event and looked after us very well on the day. The setting was spectacular, the gardens spacious and beautiful, a delicious and plentiful afternoon tea was served and everyone enjoyed relaxing in the gardens and lobby after the celebrations. We would definitely consider booking the Grim's Dyke again for a similar event in future.

    4
    « Beautiful Hotel »

    Only stayed for one night after a wedding, but it was a really lovely hotel. The grounds are beautiful. The room was large and clean and had windows that opened! Coffee & Tea making facilities provided as well as toiletries.

    4
    « Look forward to next visit »

    Great food - home made bread an absolute treat - eat even if you are gluten intollerant. happy attentive staff, wonderful grounds, great wedding venue - only slight discomfort by guests smoking in some rooms - managemtn must remind people. Look forward to arranging for family and friends party in the near future

    2
    « Beautiful setting, disappointing and expensive stay »

    The exterior of this hotel is undoubtedly beautiful, a stunning old home in gorgeous gardens. However, unfortunately looks can be deceiving and what lay beneath was a scruffy, tired and disappointing interior. Our room in the garden lodge was small, very stuffy and smelt terrible. The bathroom was the size of a postage stamp. The double bed consisted of two singles strapped together with a large and uncomfortable metal bar that could be felt through the bedding. The bedding itself was tired, bobbled and uncomfortable. We paid a whopping £25 extra (on top of an already too high room rate) to stay with our dog who barely fit into the room with us! A big positive was the friendly and very helpful staff who we couldn't fault for their customer service. Overall, a nice venue for a drink in the garden, charming staff but unfortunately we certainly couldn't recommend an overnight stay.

    5
    « Lovely stay in a glorious setting »

    The gardens are beautiful, the setting idyllic and the hotel is so conveniently located. We had a wonderful leisurely stay there, enjoying afternoon tea on the terrace whilst dinner in the restaurant was superb.

    4
    « Just celebrated a family members 80th birthday here. »

    We booked for a special 80 th birthday for the senior member, eleven of us of varying ages with two children. We have great service and delicious meals at a decent price. Coffee in the pretty gardens was great to round off a lovely time. We will be back for more. Didn't stay the night as we all live locally.

    5
    « Perfect wedding »

    For a venue in the Harrow/Watford area for around 50-60 guests I am sure that you could not top The Grim's Dyke. We had our daughter's wedding here - ceremony, wedding breakfast and evening disco - and everything ran like clockwork. Truthfully even though we had a couple of problems during the day the organising team just smoothed everything over - including rescuing the whole wedding party from the gardens when we had a very English summer downpour. The music room is a spectacular backdrop for the formal parts and the gardens are just stunning. I visited a number of time over months while planning the wedding and at every time the gardens were brimming with colour and were an absolute delight. Daniel Hunt-Cortes was our superb wedding organiser and Richard our duty manager on the day was a gem. I didn't have to worry about anything - and could just focus on my guests. I am so so glad that we chose a Friday for the wedding and could then book this venue (nearly a year in advance) as it was simply peerless and worth every penny of the crystal package fee.

    5
    « Amazing wedding venue »

    "My husband and I" got married at Grim's Dyke at the beginning of June and we couldn't have been happier with our choice of venue. First of all, the venue is absolutely stunning. If you're after a traditional, sophisticated venue with amazing grounds, you can't go wrong - go and see it! We had both the ceremony and the reception/ evening do there (in the music room) and we've had so many comments about what a beautiful place it is. If the weather is good (fortunately the rain that was forecast for our day didn't materialise!), the grounds are wonderful - they give great opportunities for lovely wedding photos. Then there was the food....wow, it was amazing (almost 2 months on, people are still talking about the lamb shank!). There was a large selection of dishes for us to choose from, we got to taste 2 starters/ mains/ desserts of our choice (plus 1 sorbet) at a menu tasting and we were really impressed with the food. I'm sure we'll go back to the restaurant sometime for a meal. The hotel has a list of recommended suppliers for weddings, e.g. florists, DJ, suit hire, make up artist, string quartet, photographer, chair covers etc. Where we could, we used people off this list and, without exception, they were all excellent. Last, but absolutely by no means least, the staff at Grim's Dyke are fantastic. It's obviously a big job organising a wedding, but my main contact (Dani) was SO lovely to deal with and nothing was too much trouble for her. It was an absolute pleasure to deal with her (and actually, everyone else that we dealt with was lovely too!) - Dani even managed to keep me (relatively) calm on the morning of the wedding :-) Grim's Dyke isn't a cheap place to have a wedding, but compared to other places I looked at, you get decent value for your money (some other places were a very similar price, but nowhere near as nice!). So overall, a massive thumbs up...and a huge thank you from us!!

    4
    « grims dyke hotel »

    Lovely hotel with nice grounds and good food, Bar didn't feel right to eat in but restaurant very good, Gardens lovely but if staying around hotel would like to see comfortable loungers or chairs. Friendly staff, coffee outside on terrace not very good, better in room! Lots of history and beautiful ambience would stay again. Gave average for room as only stayed in standard room.

  • 5
    « Excellent Meeting Facilities! »

    I run independent training courses for small business in the local area. I often struggle to find good venues that offer the facilities and hospitality l require. I am no longer looking for a venue, the Grims Dyke is my venue of choice. Beautiful setting. Cool & comfortable room, small details are taken care of like having home made snacks and lovely refreshments. The WiFi is free for all, and very strong. No request is too much for the staff, whom are all polite and helpful. If all of this was not enough, instead of a lunch of curly sandwiches my attendees and l enjoyed a gorgeous 2 course lunch in the restaurant. Exceptional value and service.

    3
    « Rubbish Breakfast »

    Stayed here for 1 night.room was ok shower was terrible.slept ok was looking forward to breakfast as asked for breakfast in bed what can I say.Crap hot food cold no muffins,partner asked for coffee it was just a empty cup ,hot chocolate was just a pack u have to make yourself.,Ordered cereal and had no milk.Asked for tomato sauce never got any.Wont be returning as rubbish.

    4
    « Weekend break »

    Fabulous grounds, and very quiet - hotel is a good distance (>100m) from nearest road. Room decor OK, big comfy bed, and 'bathroom' clean. We had room 120, designed for disabled (wasn't requested or in fact needed) so only had a shower, no bath. However shower not contained, was only onto open floor area (wet-room style), to accommodate handrails/aids, and was far too close to toilet. You got wet feet if went to toilet before floor dried out from showering! Also handrails/aids had started going visibly rusty - although can't expect daily housekeeping to keep rust at bay, it was unsightly. There was also no toilet roll holder, long since broken away from wall and wasn't even lying around. Pity hotel maintenance hadn't put it right - either they hadn't been informed (housekeeping should inform?), or can't be bothered. Might sound like a lot of gripes, but it isn't that many and they're only fairly easy things to get right. Didn't really impact that much on our stay, breakfasts were good (table-served, not buffet), and staff were always polite and helpful. Would definitely stay again.

    5
    « Grim's Dyke »

    A very enjoyable three night stay. The staff were very friendly and helpful - nothing seemed to be too much trouble. I have long wanted to visit Grim's Dyke & the house & grounds were an absolute delight. I can thoroughly recommend the house & garden tour. The visit exceeded my expectations - I shall certainly return.

    5
    « Oasis of calm »

    Staying for a week and now halfway through my stay. This is a wonderful historic house where W.S Gilbert wrote many of his operettas. Not fortunate enough to be staying in the main house but am in a Garden Lodge room. The room is very comfortable with a comfortable sofa to sit and relax whilst reading or watching television. Bedroom a good size although the bathroom is small it has an easily accessible bath sides not too high. The gardens are gorgeous and lots to explore if you have the weather unfortunately I am not. The meals in the restaurant is fine dining and every meal has been perfection in both taste and presentation. Staff are very professional attentive but not intrusive. Free Wi- FI throughout which always works although I do have to wander around a little to get a good phone reception. Loving my stay so relaxing after a busy day. Will need an umbrella if in the garden lodge although there are umbrellas for your use.

    2
    « Tired and not particularly friendly »

    We have stayed at this property in North London on a number of occasions. It has not been improved despite our previous criticisms. The main building, W.S. Gilbert's old residence, is impressive but the restaurant which it houses is tired and the breakfast, our only meal taken there, is unimpressive. The main accommodation block is a more modern building but has rooms that are tired and poorly resourced. The air conditioning, while effective, is noisy and the bathroom is tiny. The staff seem rather disinterested and we had problems with the room keys not working. We were given the standard "oh you must have kept it near your mobile phone or another card" excuse. Given that the problem happened with both keys (which had been stored differently) and given that this is the only hotel in which we have experienced this issue, the problem seems to be with the system of the hotel. We had exactly the same issue last year. Sadly this property is not a welcoming place...usually an issue related to the way staff are managed. Shame...

    4
    « Fab Gardens, stunning building »

    Lovely surroundings, the old house is very nice, the Garden Lodges are very basic and not in keeping with the theme of main house which is ashame- they are also a short walk away from the main building. If you are going to stay at the Grimsdyke get yourself a room in the main house its certainly worth the extra money. Great Wedding Venue

    5
    « Old an traditional »

    Once again back to the Grimsdyke, for another business trip. A very cool looking, old british landhouse style hotel, with nice rooms and a good breakfast. Staff is friendly, the place is older, but clean, and offers a good rest while busy during the day. Its inside a huge piece of land, set back from the road, very quiet, very green, with a small park close to it and parking in front of the hotel / room building. The Wi-Fi is reliable, free and usable (fast enough), my room had a balcony as well, which was very nice.

    4
    « Three day break »

    Lovely, historic and very interesting hotel. Room was exactly as requested, slightly tired but a good size with a large en-suite shower room, very comfortable beds. Quite noisy at night occasionally but the hotel was very full. Restaurant very nice, staff friendly and professional. Beautiful gardens and lots of sitting areas, great for a short stay.

    4
    « Beautiful gardens. Stunning and peaceful surroundings with friendly service. »

    Stayed here while going to an event in Webley stadium. The hotel proved to be a welcome retreat from the hustle and bustle of the local area. Whilst our room was a little dated in style it was furnished with everything you usually have and to a very good standard. The service was all "with a smile" and the mood of the hotel had a very relaxed ambience with the character of the building a lovely alternative to the faceless, modern, but numb décor of some of the other chains that were actually situated closer to the stadium.

  • 5
    « Beautiful Hotel »

    Stayed here for one night on Business trip. Had the Corcaran Room in the main house. Very luxurious with everything in it that you need. Breakfast was lovelly. Staff very friendly. All in all excellent value for money

    5
    « A hidden gem. »

    We really love this hotel, saves all the hustle and bustle of London, yet it is easy to get to central London via Stanmore underground station, easy to drive to from the north west of England. I first stayed here about 20 years ago and then returned last year, the standards have not dropped in that time. Beautiful grounds, brilliant history ( Gilbert and Sullivan ), a truly amazing building designed by Norman Shaw. Good staff and service, you can not go wrong.

    5
    « Outstanding place to dine! »

    I dined at the Grim's Dyke Hotel to celebrate a wedding anniversary with my family recently. The food was great, the setting perfect and the service wonderful. One of my most favourite places to dine (and if you have time take a walk around the wonderful gardens).

    5
    « Best Best Western »

    Stayed here last night. Fabulous hotel, fabulous staff, fabulous food & finally fabulous location. Whilst staying here last night there was a party going on, we were not disturbed by anyone from the party going to their rooms after the party had finished. The staff were very helpful and friendly, the room was very clean and tidy, the breakfast was excellent and very tasty. Cannot fault the hotel at all. It was a great pleasure to stay in a lovely location as well. Thank you all.

    5
    « Excellent venue for evening dinner dance »

    I ran a dinner dance event here for a group of 30 friends. The hotel staff provided excellent service throughout, helping with planning, accommodating some unusual requests, and ensuring the event ran smoothly on the night. The venue itself is stunning and provides a picturesque backdrop for an event or weekend away. The staff are friendly and helpful, the rooms are comfy and the food is very good.

    5
    « Wonderful venue for 80th birthday party »

    I recently organised an 80th birthday party for my Mother at Grim's Dyke and I cannot recommend it highly enough as a place to hold a special event. The house and gardens are beautiful and our guests enjoyed walking around to have a look before we sat down to an Afternoon Cream Tea in the private room we had booked (the Dining Room). The wood panelled room was perfect for our group (about 30) and looked really attractive. The food was delicious and plentiful and they coped well with special dietary requirements. The service was excellent on the day, and the manager Claire was so helpful beforehand during the booking and organisation process. It's a special place and yet so easy to get to for Londoners.

    5
    « Celebrated our wedding here »

    Me and my husband celebrated our wedding at the Grimsdyke on 28th May, we booked it back in July last year we knew this was going to be our perfect venue it's absolutely beautiful and so pretty when all the flowers start to bloom. We were dealing with Daniela Hunt Cortes for everything she couldn't of been more helpful always being just at the end of the phone if we needed her, would reply to emails straight away, she must of got so many emails from me leading up to the wedding but was always so helpful. Me and my family stayed on the Friday night before and dined in the Gilbert's restaurant that was lovely proper fine dining, even on a Friday there is a set menu, the only criticism I have is that on the fillet steak there is a £12 supplement charge in my personal opinion that's a lot when the dish is on a set menu. I was in the Sullivan suite for both nights it's such a gorgeous room so big and spacious perfect for all the bridal prep, it was very busy on the Saturday morning. Daniela came up to see me a few times checking I was all alright and I left getting the music room ready in all the staffs hands they did a brilliant job I couldn't of been more pleased with how it all looked, our dream day was coming together perfectly. We had the most incredible wedding, the weather was very sunny, food absolutely delicious some friends have said its the best 3 courses they've had at a wedding. Chris and I were so chilled out as we knew what an amazing job everyone was doing for us at grimsdyke. I would definitely recommend grimsdyke for any potential bride and groom looking to have their wedding here you will absolutely love it.

    5
    « Wonderful wedding weekend »

    A beautiful family occasion made extra special by the facilities, food and fantastically friendly staff of the Grims Dyke. Everything was perfect and I highly recommend this as a wedding venue. The only criticismsI can make are that the lounge bar was small and struggled to cope with the amount of guests, thought this was improved by the opening of the bar in the main wedding hall. The wedding hall itself was also a little on the small size and things got a little crowded when the bride and groom had their first dance, but after this most guests flowed between the various function rooms and the extensive grounds making the venue ideal and versatile, accommodating all ages and tastes. The rooms in the main house were gorgeous and all had free wifi, tea and coffee making facilities etc. The rooms in the Garden Lodge were equally equipped but lacked the quality of those in the main house, thus making us wonder whether the price per night was worthy, bearing in mind they were £95.00 per night yet no more than a premier inn I feel the price was not reflective but realise that we were close to London and that the facilities and grounds were a beautiful setting made up for it. All in all a thourghly enjoyable stay bearing in mind this was my favourite nephews wedding day ??

    5
    « Beautiful setting and lovely hotel »

    Stayed 2 nights in the old home of WS Gilbert. Beautiful hotel especially in May when all the rhododendrons are in flower. the staff managed well to juggle ordinary visitors, a wedding and some Hull City supporters who had a successful day at Wembley. We had bar snacks as we had eaten in London and their breakfast. How lovely to have breakfast served rather than the dreadful self service buffet. Rooms were a bit old fashioned but comfortable and well appointed. For those who like Gilbert and Sullivan they do opera evenings which sound fun. We will definitely return.

    4
    « Great value hotel in Greater London »

    The hotel is set in very pleasant and peaceful grounds and gives a very good value for money! The breakfast was excellent and the sandwiches and bar service was very good other than you could not get anything hot to eat after 9 30pm at night, even though the restaurant takes orders to 8 45pm and they were obviously still working in the kitchen. I will certainly use again!

  • 4
    « Fabulous venue, frosty staff »

    The building; one time home of W. S. Gilbert was stunning and the grounds beautiful. We really enjoyed wandering around the formal gardens and the adjacent woods with lake and wildlife. The staff on reception at check in aimed more to be efficient than friendly, didn't smile and brusquely dealt with us, which was disappointing. The rest of the staff we encountered were very friendly and helpful. Room and bed could not be faulted.

    5
    « Impromptu lunch with Grandma! »

    I visited here with my 9 year old son, partner, his grandma and uncle. We stopped here on a day out with Grandma as she had visited here for dinner before. It was a lovely sunny day, but a little too chilly to sit outside, so we sat in the Library Bar. I had the goats cheese and leek pastry, my partner had the ploughmans and grandma and the two boys had a Panini. We all thoroughly enjoyed our meals, and unlike most of these kind of hotels, there was plenty for the price! We had a couple of bowls of chunky chips between us, which were so delicious, they went far too quickly! The service was great, very friendly, nothing was too much trouble (grandma is in a wheelchair and offered to help into and out of the bar). We didn't feel out of place at all even though some people were dressed up for an event in the restaurant. We will definitely be visiting here again with my son (the cream tea looked fab, and the gardens and surroundings are so beautiful) we'll be coming here for a dinner at some point too!

    5
    « Wedding perfection »

    What a perfect day we had, celebrating our wedding at this stunning hotel. Everything went smoothly and better than we could ever have hoped. We invited approx 80 guests and had our ceremony and reception in the beautiful Music Room. The duty Manager, Richard, guided us through the day in a very professional, but personal way. The food was delicious and plentiful, and all our guests loved the choux swan dessert... Many photos were taken of this! The Oberon String Quartet have our ceremony and reception a truly amazing atmosphere. The organisers, Claire and Dani were delightful and answered any queries along the way. A truly professional team. The Sullivan suite ( our bedroom) was gorgeous, and very large... So plenty of room for getting ready beforehand. I would highly recommend this venue to anyone who wants a beautiful setting. Well done Grimsdyke team.

    5
    « Brilliant wedding setting »

    I got married at the Grims Dyke last week. Due to the careful planning, preparation and organisational skills of the staff, everything went perfectly. The setting was perfect for photos and the sun even shone (I can't give them credit for that!). Daniela worked well with the florist, photographer, chair sash company, cake maker, Photo Booth supplier etc in order that everything ran smoothly with little for us to do on the day. Many of the guests commented on the beauty of the setting, the quality of the meal, the elegance of the interior. We chose one of the two bridal suites and it was a huge room with a four poster bed. It couldn't have been more romantic. The hotel was clean and comfortable. I may still have rose-coloured glasses on, but I couldn't fault the day or the hotel.

    5
    « Family Wedding »

    I have been to the Best Western Grim's Dyke hotel before and never been disappointed. They surpassed themselves for this family wedding - everything was perfect (and the sun shone). Bedroom very comfy and excellent choices for breakfast.

    4
    « Reasonable »

    Really good location, was ideal for what I needed. Was a really reasonable price and a nice room with both a shower and bath in the ensuite. We arrived at night so didn't get a chance to view the grounds which was a shame.

    5
    « Afternoon tea w/ grandma »

    Popped in for what we were hoping for would be 'afternoon/cream tea'... this wasn't available. Maybe I have to book in the future? We were advised that we could order it all separately, so we had a sandwich each and shared a couple of pots of tea and then had some scones afterwards. Excellent service from the bar staff. Really pleasant and went out of their way to help myself and my grandmother whose mobility is limited. Would love to go back for proper cream tea there as it looks brilliant on the website! Thanks for a super afternoon!

    5
    « Fantastic Hotel Experience »

    I have stayed here several times - and the reason is simple: the rooms are wonderfully spacious, comfortable, well featured and surprisingly good value. The main period building is bursting with character and you get a real feeling a escapism- you will come away with lovely new memories. What separates this hotel from many others is the service - the staff are superb - friendly, welcoming and always doing their best to please. A special mention must go to Blanka, she was delightfully pleasant and would move mountains to make our stay extra special!! She is a superstar and I look forward to seeing her again!

    5
    « Grim's Dyke - a real gem »

    Grim's Dyke Hotel is a real gem, so close to London, but free from the hussle n bussle of the big city. Lovely tranquil setting with superb grounds, make staying here a real treat. Excellent use of a lovely old country house

    3
    « Let down by variable customer service »

    We stayed for three nights in the Garden Lodge. Like last year the food for the three days (at each breakfast, lunch (from the bar) and dinner) was excellent in quality and choice. The location was great and the grounds were immaculate. Hayley and Ann were wonderful in the bar and had excellent customer care skills each lunchtime. HOWEVER - Check-in was not a pleasant experience. I had rung two days previously, like last year, as I am a platinum BW member to ask for check-in at 1pm. No problem last year. This year Alison told me to ring back on the morning of arrival. We left home at 5am!! Why could a note to Housekeeping not have been put on the computer system???? Then it was all my fault that I hadn't rung! ALSO we were not informed at check-in or in the restaurant on the first night that a coach party would be having breakfast at 8am the next morning. We arrived at 8.10am an were told that the restaurant was full. Had we have known we would have arrived at 7am. Yes they are small points but they meant a lot to us. We are of limited mobility and did not feel able to walk back (outside) to the Garden Lodge. Fortunately Richard Aitkin took us to the bar and offered coffee while we waited. We were not the only people to be inconvenienced in this way. This could have easily been avoided by proper liaison with the tour booking organiser. Claire, on reception, was very customer focused. She, and Hayley and Ann, really cheered us up. We had so been looking forward to our break but very variable customer service - almost as if the hotel was run for the ease of staff rather than guests - took the edge off our stay.

  • 4
    « Lovely grounds »

    Stayed here for 2 nights from the 3rd till the 5th of May for my partners grandads funeral. Lovely big hotel room, very comfy beds and very stunning grounds. Room could be cleaner, lot of dust in places and dirty roller blind. All in all I would return.

    5
    « Amazing Murder Mystery Eve »

    Stayed over Fri 6th May for a murder evening which I really enjoyed and will def go back for again. The set meal for veggies on event nights isn't that great as we had a pretty dry gnocchi and no choices for dessert - I am choc person not a fruit person and was given a summer fruit pudding for dessert; I wish I had a choice out of a couple of things. Dessert was really sour and I didn't enjoy it at all. More veg choices please!! Apart from that, they upgraded me to the Grand Duke suite which was really spacious and comfortable and I am told each room has a different theme. I wouldn't mind going back just to see all the rooms!! Really lovely place - can't believe its in Harrow!! Thought I was visiting a beautiful countryside.

    5
    « Wonderful »

    Stayed one night. What a lovely hotel. Very popular with coach trips and for good reason. Superb grounds and very attentive and friendly staff. One point the restaurant can't really cope with a mass descent of guests for breakfast. Some guests were unhappy but personally we understood. The hotel can't be held responsible for its popularity for breakfast at 8am When finally the coach party departed the breakfast was lovely We will certainly revisit when next staying in that area

    3
    « Lovely setting, attention to detail lacking »

    This hotel is lovely, but I found someone's else's false eyelashes on the desk and a stray hair, not mine, in the bath. The wifi was patchy, the TV couldn't get BBC channels, and the shower wasn't very powerful (this probably made it quieter so other guests weren't woken up by the sound of a shower pump late at night, so there might have been a reason for this), and it was quite hard to control the water temperature. Although the sausage and bacon at breakfast were lovely, and it is surprising how often these aren't good, my fried egg was rock hard, how difficult is it to fry an egg to order? The best thing about it was the staff, who were pleasant, friendly and polite, and the lovely setting and gardens. I walked around the ponds and the terraces and they were a delight. So a lovely hotel, but maybe needs more management attention.

    4
    « nice hotel »

    I have stayed at this hotel a few times now. from Spring time it only gets better, the gardens are well looked after and there are some lovely walks to explore. The room (205) was nice and well presented, the bathroom was small but it was acceptable. Would have been a struggle for two people in the room. The room faced the car park. Only suggestion, the reception staff could do with more customer service training as they didn't seem to care, on both arrival and departure both times staff was quite straight faced and didn't seem to care.

    4
    « Nice Stay in a charming venue, needs a bit of TLC however. »

    I have stayed here twice in the space of 6 months, once for there whisky weekend and most recently for there Gourmet Night. I first stayed in the Annex in a awful room and was disappointed. This visit however we were upgraded to the Garden Suites and we had the Executive Balcony Twin which is soon much better. Cleared they have updated one side of the annex and not the other. SO BE AWARE! The Gourmet night was very good maybe could have been better the food lacked the wow factor for me. The breakfast is top notch and served in a lovely room. Overall this venue is very charming, old and in need of modernising slightly without loosing its roots. The grounds are lovely and the place has lots of history behind it. The annex needs a full update. I will return only if i can have a room in the nice part.

    4
    « Beautiful, historic and relaxing »

    This is a fascinating old hotel with a great deal of history attached to it. I have stayed here on several occasions, notably to enjoy great fun at the 'Opera Suppers' where various Gilbert and Sullivan operettas are performed. We stayed in the lodge - a newer annexe in the hotel gardens. The rooms are nothing exceptional, but are very comfortable, clean and well appointed. The nicest thing is that one is wakened in the morning by bird-song from the gardens - a truly lovely experience! The worst feature of the rooms is that there is insufficient lighting over the dressing tables - not very good for us ladies putting on our makeup, but a small matter. Breakfast in the main dining room is very good, with a full range of options available. The Full English was healthily grilled and is much less greasy than the usual hotel offering. I was very pleased with this, and service was impeccable and friendly. Grim's Dyke is near enough to London to be convenient, but far enough away to give a feeling of being in the country. I can recommend it for an enjoyable few nights away.

    5
    « As always another fantastic experience ..... »

    I have visited this hotel quite a number of times with just my husband but this is the first time with the kiddies. We love this hotel it has a very 'homely' feel to it and it is in the most gorgeous setting. The history that goes with this hotel is amazing as are the grounds it is set in. The kids loved exploring the extensive grounds including the pretty gardens, woods and ponds. The staff are friendly, helpful and very polite. We have stated in a variety of rooms .... Family room, balcony and garden view and they are all comfortable, spacious and very clean. If ordering at the bar or from room service you won't be disappointed .... Great tasting food and a good variety for everyone. Can not comment on an evening meal at The Gilbert Restaurant as we haven't tried this out yet but have had experienced the breakfast here and again lots of choice and cooked freshly whatever you wish to have. I personally love this hotel as can't wait to go back in the summer months again for cream tea !!! :0)

    3
    « Charming hotel if you're in the main building »

    I stayed at this hotel as I had to attend a conference not far away. I was surprised by the amount of greenery and the beautiful gardens surrounding this hotel. The main building of the Grim's Dyke is very charming. However, I stayed in the Garden lodge, which was a bit of a disappointment. It's a little dated, although it provides all amenities such as an ironing board, which I find extremely important on a business trip. The bed was comfortable and the curtains were very thick, not letting in any light at all which resulted in a very good night's sleep. But when I woke up to get ready for my conference, I was confronted by a shower that didn't work and only the cold water tap working in the bathroom. I must admit that the hotel did offer me another room to have a shower (albeit a little late as it took a while before someone came to have a look), and offered to reimburse my bar bill. Breakfast was quite alright. It seems you do not have a lot to choose from, but for warm options they will take your order at your table. Staff were generally friendly and accommodating. The hotel is situated in the middle of nowhere so perfect for a romantic get away, but if you do wish to hit the bars you'd definitely need to order a cab to Watford or Ruislip, which is really nice.

    4
    « Great get-away »

    Beatiful looking hotel in a beautiful setting. There are some lovely garden, immaculately kept. The interior decor is a little tired, but then it is a very old building, and there is a modern block of apartments on site We had an upgrade to the main house, with a big-sized room and lots of window space Great breakfast followed by a 40 minute around the grounds. When there, check out the Hare, a gastro pub 10min walk away

  • 3
    « It could be .... »

    We stayed at the hotel for one night due to attending a wedding in the area. The location was good. The gardens were lovely . What was obvious is that this hotel has potential. With its lovely building , good size bedrooms ... But it needs a fortune spending in it to become a up to date hotel .... I can't comment on the food because we didn't have any... I can't really comment on the staff because apart from a not overly friendly person who we booked in with we didn't speak to anyone else ... Sorry can't be more positive ....... It could be ... If only ...

    1
    « Terrible afternoon tea »

    Over the years I have spent a lot of special occasions at this hotel but recently the whole package of this place has become very dissappointing .. The service is non exsisting I could actually be talking to cardboard cut outs then people the outside garden seating area is dirty no tables were cleaned not even ours we were surrounded by ashtrays as they lay down our afternoon tea which I say is not great ... And it's not cheap .. Overall the whole experience for my dad's birthday was a disgrace .. I am afraid i will be giving this place a big miss from now on .. You should really start looking at your service staff and food ... You don't deserve to have such a lovely hotel and you have distroyed it !!

    4
    « A fun evening! »

    We went to this hotel for a Gilbert and Sullivan evening which was really enjoyable, great fun! The hotel is a little faded but clean and well presented. Bathrooms are very dated but one could say that adds to the charm! We had a room in the main house which was very comfortable.The gardens are beautiful. A summer visit would be a delight. Dinner was good and beautifully presented,the staff were excellent. The breakfast was excellent. The main dining room is accessed from outside...luckily it wasn't raining! We will certainly stay there again but hopefully by then they will have more bar staff!

    5
    « Amazing Wedding location »

    We held our wedding at the Grim's Dyke on the 26th March 2016, everything about it was perfect! The Wedding co-ordinators Claire and Daniella are fabulous very easy to talk to and very helpful, they both made us feel very at ease. On the day of the wedding the staff on duty were amazing. Daniella was fab as was the duty manager Ann Marie. Everything was so well organised. The food was amazing. We definitely had the time of our lives. Highly recommend this hotel. Will be visiting sadly not for our wedding!

    4
    « Outstanding People! »

    It was too short a stay but while I was here, the staff were extremely helpful to me. I had a harrowing journey on the way in and the friendly faces help me to settle down and recoup. It was a dreary day and I left in the dark so I could not get to enjoy the full beauty but I had a room with a view and a balcony overlooking some of the grounds.

    4
    « Disappointed »

    Dear Mr/Ms Disappointed I booked for a afternoon tea at the Grimsdyke and asked if it accommodate my electric wheelchair, and the answer was affirmative. The service was excellent, friendly and good quality food in a lovely room. BUT: When I parked I did not notice a disabled parking bay as all the markings were washed away, as was all the other markings. I was not told that when I wanted to use the disabled toilet I would have to put on my coat and go outside in the rain, then travel around the car park and round the building to the garden. This shows that Best Western has bought a prestigious building but does not want to bring it up to standard. It looked like the gent's toilet near the door had enough room in the hall to be made into a unisex disabled toilet but this will cost them money! Why can't disabled people have the same dignity as other humans. So I don't have to call a waitress and ask to go to the loo, then having to get my coat on and have a escort. Then I have to make a man get up from another table to let me pass thus informing the whole restaurant I need the toilet (Humiliating) The room was also big enough to sit me, not to inconvenience others. Why when I booked and stated wheelchair user did they not give me all the facts (loss of revenue maybe ?)

    5
    « Excellent stay at Grims Dyke »

    Delightful well maintained hotel. Loved all the nooks and crannies and the original features. Beautiful gardens too. Our room was extremely comfortable; breakfast was delicious and we'll be adding this to our list of best hotels to stay in. Can't wait to go back again

    5
    « Grims Dyke »

    A lovely setting for this old country house hotel, with the benefit of being so close to London and the M25 making access extremely easy. Nice gardens and grounds mean your away from the usual noise that can disturb your nights sleep. I found this place over two years ago and have now used this place more than five times and plan to continue to use it every time I am up in the area.

    4
    « Delightful hotel »

    This is a lovely hotel in a beautiful setting - wonderful grounds, a great restaurant and very comfortable room. However the staff seem to be much less attentive on my last two visits than in the past and that is disappointing.

    1
    « terrible cream tea »

    Had cream tea and it was a big disappointment, Cakes terrible and the sandwiches ok - expected better fro a great western . was given t he voucher for a birthday present and thought it would be nice to share with my mum and was very disappointed

  • 5
    « Large Family Function »

    The Grim's Dyke Hotel hosted a major family function for us from lunchtime to evening and some guests stayed over in the hotel. From the first moment we enquired about facilities to the final checkouts, the hotel staff dealt with everything in the most professional, courteous and efficient manner. There were always enough staff to cope with the needs of the party and any comment or requirement was responded to immediately. The buffet food was excellent as was the bar service. The hotel is, of course, a beautiful building set in the most magnificent grounds with adequate car parking. We would heartily recommend this hotel to anyone at the risk of leaking the secret of this hidden gem!

    5
    « Lovely grounds »

    Lovely hotel with clean,well equipped rooms. The staff were generally friendly and helpful. Service in the restaurant at breakfast was very good and the food was very tasty. However what made it extra special was the grounds which are superb. Can recommend.

    2
    « Never Again »

    Beautiful Hotel building and surroundings , just dirty and grubby not cleaned to any standard. Check in staff were miserable and unwelcoming it would of been better booking in with a machine! Food was nice though and room service staff were polite and helpful

    4
    « Mr. O. Johnson »

    I visited the bar for business drinks with a few clients, Monday of last week and suffice to say I was very thoroughly impressed. Not just with the overall tidiness of the venue but also the service especially. I will definitely be returning.

    5
    « Beautiful »

    Lovely hotel in stunning grounds. Rooms were clean and we'll equipped. Food was delicious and we'll priced. Wine was extremely expensive. Staff very polite. Overall a lovely stay as always with Best Western.

    4
    « Lovely Dinner »

    Came here for dinner with my family on a Saturday night. We were sat early at 7pm so were the first diners there. Lots of staff to fuss over us. They were offering a three course £30 menu which had lots of choice (there is a supplement for some items such as £9 extra for steak). Before our starters, we were brought fresh bread and mini canapés. After the starter, we had champagne sorbet. This isn't advertised on the menu and was a lovely addition. All our food was delicious and well presented. As the evening went on, the restaurant got busier and the service started to lack a little but overall, it was very good. All the staff were friendly and very polite. I would definitely return.

    5
    « Mother's Day Lunch »

    I treated my mum, to an early Mother's Day lunch in the hotel restaurant. As always the food and service were superb. It is such a beautiful hotel, set in stunning, well kept grounds. Simply wonderful.

    4
    « Good fun night out »

    Six of us went to the Grims Dyke Hotel for a murder mystery night it was great fun, the night included evening meal bed and breakfast. The rooms where spacious although a bit old fashioned, the evening meal was excellent considering the number of people, the service was also excellent. The breakfast also very good hot food cooked to order, overall great value for money stay would recommend

    5
    « High standard overnight stay »

    The bedroom provided real good qulity ground coffee and a caffetiere which I have never found in any other hotel. The English breakfast was freshly cooked for each guest and the ingredients were of a high quality. Overall a very comfortable overnight stay in great surroundings.

    5
    « Beautiful surroundings »

    Would highly recommend this hotel. Very friendly staff, nothing too much trouble for them. Breakfast good, really non greasy not like some hotels. Had to cut our stay short owing to an emergency at home, The receptionist was so understanding and didn't charge us for the night. Will be returning as soon as we can. Wouldn't go anywhere else.

  • 4
    « Country hotel near London's urban sprawl »

    Only a few miles from Harrow, this lovely Grade 2 listed hotel provided the perfect overnight stop for a trip to North London. As a resident from rural Wales, I was concerned about street parking, and road noise but there was no problem as the grounds are extensive, the garden lodge was very quiet and the resident wedding party stayed in the main house. The room was a little tired looking, but comfortable and clean with all usual facilities. I would love to go again, later in the year and wander through the woods and gardens.

    4
    « An extremely nice hotel in »

    The main building is striking too say the least. The main common rooms are pretty spectacular. We had room 110 in the garden annex and it was incredibly modern, clean and comfortable. It gave the appearance of having been very recently refurbished. We were there for a wedding and I have to say they excelled in their offering from start to finish. I know the happy couple were delighted they had picked it. I think "a hidden gem" would be a very apt way to describe it. Only down side was the soundproofing between the rooms.

    3
    « Disabled room not good for able bodied people »

    The hotel was fine although I believe it not to be full I was given a disabled room. I feel sure it was given as I booked the room via a last minute on line agent. It was fine until I used the bathroom as everything was very low and the shower was a wet room. I was paddling around in water. Spoilt my stay.

    4
    « Comfortable Hotel with first class Restaurant »

    This hotel sits in amazing grounds and offers a tranquil setting for a break close to London.The food in the restaurant is exceptional and very good value for money. Friendly staff and comfortable rooms makes this hotel a place i am happy to recommend.

    4
    « Comfortable, pleasant surroundings, value for money »

    I managed to get a really good deal for the weekend we stayed, £94.50 for two nights, the room was like any standard double room you would get in any other hotel. We had a problem with the TV and within 10minutes of ringing reception the problem was fixed, however when the receptionist first answered the phone she was quite abrupt,I had also aked her about the pillows if they were feather and she told me they were not, my husband suffers with asthma so we had to be sure. We didnt eat at the hotel as we were visiting family so I cannot comment on the food, drinks were reasonably priced for hotel prices.Would I stay there again, yes, but only if I got the same sort of deal as this one, I wouldnt pay anything over £80 for the room we stayed in.

    5
    « Gilbert's Magic at Home »

    What does one want from a top class hotel? Quality accommodation, good food and pleasant surroundings - Grim's Dyke has all of these, but most important it has friendly helpful staff. From Reception, through catering to household everyone at this hotel is determined to give of their best to make your stay most enjoyable. The icing on the cake for us is that Grim's Dyke is the former home of Sir William Gilbert and performances of the Gilbert and Sullivan operas are given once a fortnight on Sunday evenings in the Music Room. A semi-staged production, the one we saw was Pirates of Penzance, by a professional company. Grand singing, wonderful entertainment and a splendid meal as well - it's too much happiness.

    4
    « A quaint night in great surroundings »

    I find Best Western's hit and miss. This one was a hit and was located in lovely grounds just away from the busy and built up areas around Harrow. The decor was a little dated but well kept and the staff were exceptionally attentive when I needed anything. Would stay again without any hesitation!

    5
    « Lovely stay »

    Had a one night stay due to an appt at Northwick Park Hospital - appt went well and hotel was beautiful. Such a grogeous building, helpful staff, delicious breakfast; enjoyed a lovely walk around the grounds after breakfast even though it was freezing cold. Plan to go back when the flowers are all in bloom.

    3
    « Birthday Stop Off with Mixed feelings »

    We came here as a place to stay after visiting Harry Potter World for my birthday. The view, rooms and facilities were absolutely fantastic. Unfortunately, When we arrived there at 3pm the rooms we had specifically request due to my father being disabled were not available anymore due to mix up with rooms. This led to my mother having to sleep on a pop-up in the same room as my sister, while my father had to sleep on his own in a separate room. The staff at this hotel are a very mixed bag. The lovely Irish lady at the bar was truly FABULOUS! We went into the bar for food and she was nothing but accommodating with our very picky food order. She also was funny and paid a genuine interest into our trip to Harry Potter World. We had a lovely night sleep but that is where the magical journey ended. We got up for breakfast and went into the restaurant. The Red haired waitress was rude, abrupt and quite frankly not a very nice person!! My sister's food order came out wrong and by the time they had brought the correct food out everyone else had finished eating. There was no apology. I then politely called the waitress over to ask if my father could have another coffee at which point she put her hand up to me stating " I'm busy, give me a minute." Although I found this incredible rude I brushed it off as I know front of house work can be stressful but there was only two other tables in the restaurant and she never came back to the table to ask what I wanted. All in all a beautiful venue with comfortable rooms however SOME of the staff need an attitude check.

    5
    « Grims Dyke »

    Another stopover at this lovely hotel. So peaceful, great nights sleep and good food. Look forward to being able to come back again sometime soon. Would recommend this to anyone wanting to get away from the normal hussle 'n' bussle of a busy city centre hotel

  • 5
    « Peaceful Break »

    We have stayed before and always enjoy the time spent here. This visit we stayed in a Garden Suite room which has a lovely small private patio with seating just outside. Problem is no one can control the weather and it rained for most of our stay! The room was enormous with comfortable seating in the lounge area and a jacuzzi in the bathroom. Could do with a little more lighting in the lounge area but we re-arranged a table lamp and that solved the problem. From what we could see of the grounds they look beautiful (on each visit the weather has not been kind) and aim to - one day - have a leisurely walk following the maps supplied by reception. All the staff are so nice and welcoming from the chamber maid to reception and the restaurant, always smiling and always on hand to sort out a problem if necessary. My husband has promised to take me to one of their various musical evening events one day and maybe stay in the main house in one of the glorious themed rooms.

    3
    « Mixed Feelings »

    Hotel is a beautiful old building in lovely gardens. Room (in the annex) was spacious and comfortable. Easy access to London on the Underground from Stanmore. However, the hotel staff are not particularly welcoming or friendly. Someone was promised to show us to our room in the annex, but never came. There were problems with unexpected charges on the bill, and a wedding at the weekend made it difficult for us as ordinary guests - no parking, and much noise. We were kept awake all night by drunken wedding guests partying in the next room.

    4
    « Very relaxing »

    I was visiting London for a business trip. I wanted to combine the trip with some time with my wife and so we booked an overnight stay here as it was away from hustle bustle. We had dinner, bed and breakfast and my wife stayed for lunch the following day relaxing in the quiet morning room, drawing room or library before and after. The staff were very attentive, rooms comfortable clean and we found the food was excellent. Good value.

    2
    « Very Creepy! »

    I stayed here for one night on business, I didn't arrive until the evening and the drive/appearance of the main house is very creepy!! Check in took about 20 minutes, I stayed in the Garden Suites, the entrance is unsecured and you can access without a keycard worryingly! I've stayed a quite a few Best Westerns previously and this is the worst one in my opinion. Rooms are tired, walls are thin - I had screaming kids in the room next to mine, and I didn't sleep well as the 'double' was a twin lock bed. Breakfast was nice though and everything is freshly cooked to order.

    4
    « Couples break »

    Stayed at this hotel recently overnight.. rooms spacious well decorated and clean..breakfast was very nice overall very good hotel with excellent customer service. We arrived quite late but were still shown to our room and the enterence to the resteraunt..the service at breakfast was also good

    5
    « A celebration of British Food evening 22nd January »

    My husband and I had an amazing meal at the Grymsdyke on Friday. The standard is very high. Service is impeccable and the food beautifully served. Truly delicious. Personally, I couldn't eat some of the food on the menu and I called ahead to arrange. They couldn't have been more helpful and accommodating. We had an overnight and breakfast at a reasonable add-on price. Highly recommended.

    3
    « Good but..... »

    We booked a family lunch for a 60th Wedding anniversary. The management suggested we had a private room which was helpful and we were made welcome on arrival There were 17 for lunch and the food was good. However simple mistakes were made by the waiters and so the wrong food was delivered. This is easy to correct but symptomatic of why I think the restaurant is average not good.

    3
    « Disappointing »

    I booked this hotel for one night when staying away for business. Normally, Best Western hotels are either stunning, or frustratingly disappointing. This one was the latter unfortunately. The actual grounds of the hotel were really lovely. Quite a way from any noisy roads so it was very quiet there. I arrived at around 5:30pm after an extremely long day. The rooms are in a separate building about 100m from the main reception. After I eventually found my room (not that well signposted, especially in the dark!) I plonked my bits down and decided to take a shower. Now, in the modern era and in a predominantly first world nation, showers shouldn't be a problem. However, this one was horrendous. It took an eternity to get hot and when it did get hot, the pressure coming out was so bad I just gave up after a minute or so and decided that I'd wait until the morning when hopefully the problem would have been sorted out. Not so! The shower I had this morning was even worse. Fluctuating temperatures made it almost unbearable in both the extremes and the pressure was pathetic. It was a dribble that I had to basically cup the water in my hands and throw on myself to actually "shower." I was massively disappointed. I was going to mention this to the receptionist but upon checking out at just after 6am, the guy on reception was totally incompetent. He could hardly speak a word of English and didn't know what to do really when it came to checking me out. 15 minutes for me to check out... Numerous attempts at charging my card before it finally worked, only after I basically explained to him the process of checking me out! Unbelievable. The food was ok, not amazing but ok. I had the sirloin steak which was a 6 out of 10. Had better, had worse. The one big positive was the bed, That was uber comfy and I did get a lovely sound nights sleep. The wifi is also pretty decent. Would I stay there again? Possibly but I would want a working shower at the very least and someone who could check me out without making me think that he was trying his best to copy my card with the amount of attempts he had at getting things to work. This place has a lot of potential but does need some work.

    4
    « Comfortable Stay »

    My partner and I stayed at the Grim's Dyke Hotel after vising Warner Bros Studios in December 2015 as it was in the ideal location. Beautiful grounds, clean rooms. Although we were disappointed we couldn't stay in the main historic building due to a wedding function we were pleased with the lovely clean room we stayed in which wasn't far at all from the main building. The staff were very helpful. It worth getting the breakfast as it was lovely and just what we needed before our long journey home.

    5
    « Great break at the Grim's Dyke Hotel »

    Have just returned from a short break at the Grim's Dyke hotel. What a lovely surprise! Great food, wonderful staff and service(Nothing too much trouble) and very clean, beautifully furnished,spacious rooms. The hotel has lots of history and the grounds are truly wonderful and very well kept. Great location too.Will definitely be returning.

  • 5
    « A beautiful hotel »

    Just back from a fantastic stay at this beautiful hotel. When we first arrived we were stunned by the beautiful setting of this hotel. The grounds are breath taking and the building itself is beautiful and full of history. The rooms were far larger than we expected and so clean. We ate at the hotel throughout our stay and the food was fabulous. We found all the staff so polite and helpful and they really made is feel relaxed. I have stayed in numerous hotels both in the UK and abroad and I have never left a review before, however we were so happy with this stay I felt I had to share this with others. Tommy & Jayne Deane

    5
    « Wedding »

    We got married here in 2010 Amazing staff & amazing food not one bad word to say, it has so much class & history beautiful strolls to take, lots of different nooks & crannies to investigate, we also went & dined here a year after our wedding & again was amazing it's beautiful flowers in the summertime is a must visit a few glasses of champagne

    3
    « Well situated but odd »

    The hotel is staffed by a young and very helpful crew. Breakfasts are generous and excellent. Room we had was clean but ageing and not well. Matresses sagged more than a little and the internal lock on the door did not function - also one of the windows couldn't be closed properly. Lighting is all a bit odd and not really functional. Despite all this the staff and the location and the very good breakfasts make up for a lot. Best Western should look at upgrading the rooms and soon please.

    5
    « A beautiful hotel with great atmosphere »

    We, too stayed here for the Gilbert and Sullivan weekend arranged by gsfestivals.org. What a fabulous venue! The beautiful house is set in vast grounds - not that we were able to explore them, it was pouring with rain! Our room, Coco, was at the top of the house accessed by some rather narrow stairs. It was very comfortable, well-appointed, with a large bathroom. Our only problem was the lack of water pressure in the shower. Meals were served in the Music Room which was very atmospheric. The quality was good and the staff attentive and cheerful. Breakfast was served in the dining room; cooked to order and piping hot. We would love to stay here again, preferably when the rhododendrons are out and the sun is shining!

    5
    « Mr k lambert »

    We stayed at the Grims Dyke Hotel for 13 days. The hotel has lots of history and the gardens are beautiful but that does not make it a good or better hotel. What does I'd the accommodation and service. The hotel goes out of its way to service its guests often very individual needs and demands. Nothing is too much trouble for the hotel reception and and its manager Anne Marie who leads by example and is a huge credit to the hotel. This year the hotel closed its doors on New Years Eve but allowed us to stay. Any additional needs are dealt with gladly and with a smile. A beautiful location only adds to the feeling of pleasure and tranquility. The food is very good, the room service prompt, and the rooms very comfortable. I would recommend this hotel without reservation.

    5
    « Lovely »

    Spent weekend in the Sullivan suite for a G&S New Year celebration organised by Neil Smith of International Gilbert and Sullivan festival fame. Thoroughly enjoyable weekend of good food, good company and great entertainment. Watch out for upcoming G&S events. I'm sure you won't be disappointed. The hotel used to be the private residence of W S Gilbert and is steeped in history and a lovely piece of architecture.

    5
    « Full of character , this hotel is a real gem »

    We stayed at Grim's Dyke as part of a Gilbert and Sullivan- themed weekend for the second year running. This time was even better than last with excellent food, attentive waiting staff (and plenty of them) and pleasant lounges to relax in, despite the awful weather.There is so much character in this hotel, the Music Room in particular boasting a wonderful fireplace and the breakfast room also with interesting features to look out for.Our group stayed in G&S-related bedrooms (Mikado, Corcoran, Dauntless and so on) with one couple even having a four-poster bed. Each bedroom is slightly different but all very comfortable.

    3
    « Rough around the edges »

    I have stayed a few times mainly as it is hard to find hotels that take dogs. The grounds and surrounding areas are beautiful and great for either summer or winter walks. The actual hotel seriously needs some work doing. From a distance all looks lovely however on closer inspection the sofas are dirty as are the chairs etc, bedding is fraying and the hotel in general needs to be restored and looked after better. Staff are nice, breakfast was tasty, other room service food was awful, very expensive horrible sandwiches. If Best Western would spend some money then it could be great however at the moment from the outside looks impressive and then just one big disappointment.

    5
    « Very Good Value »

    Got a very good deal for B & B - lovely room in Garden block - very helpful and friendly staff all over the hotel. Would gladly stay again when in area. The main building is so beautiful and I have asked my husband to treat us one day to one of the unique rooms in the main building!

    4
    « Excellent but.... »

    This is an excellent hotel , full of character and atmosphere, but in need of a little love and care; a lick of paint, some replacement windows, new carpets in reception area, etc.. It is what it is, an old country residence turned into a hotel. Don't expect a new , state of the art , glitzy, all mod cons establishment. Recommended.

  • 4
    « A wonderful hotel even in winter »

    We spent several days in this hotel in December. It was cold outside and some rain, but the hotel was almost like "there's no place like home". The room was of a good size, and so was the bathroom. Breakfast was more than adequate, with waiter-service for hot dishes and for coffee and tea. Because of the nature of the place -- there are at least three buildings in the middle of a wood and park -- one had to go out of the lodge where I assume most hotel residents stayed to the reception, and out to the restaurant. But this was not a nuisance -- it was a short walk with hardly anytime outside to get wet. The drive from the gate to the hotel along the long drive made you think you have left the town and are deep in the forest. But it is only a five-minute drive to the nearest shopping parade. Adequate parking facilities, though I suspect in the middle of summer in the holiday season, parking may be difficult to find. Highly recommended -- and at a very reasonable price for bed and breakfast. There were two problems: when we arrived we got the key to our room and found it dirty and unprepared. Apparently, the room cleaner sent the wrong information to the reception. Secondly, the key-card would not work when we got back to the room in the evening. This happened twice. Perhaps the provision of old-fashioned keys may be a solution.

    4
    « Overnight Stay on the Way to London »

    Beautiful grounds with a nice long driveway in so it feels very private. Nice garden to walk. Reception staff was professional. Room was comfortable with double bed. Bathroom was small but functional. Wifi was good though spotty at times. Breakfast had good quality ingredients. Staff was professional.

    3
    « Overnight stay »

    Ok once the receptionist agreed to charge the amount quoted and breakfast that was originally stated in the conformation email, also not that impressed when answering phone calls when I was checking in either. The room was clean but looking a bit tired now, tape was holding the batteries in the TV remote. Bed was comfortable had a good sleep. Nice location.

    5
    « Pre Christmas Lunch »

    We were a group of approximately 24 from our local health walks, & had a walk to the restaurant prior to lunch. A leisurely pre lunch drink was taken in the library bar,& there was a good varied menu. The service & food was excellent & was served quite quickly the staff were quietly attentive allowing us all to socialise. I would certainly recommend this restaurant, which we visited a couple of years ago for afternoon tea.

    4
    « Peace & Quiet »

    It was so good not to have the London hum to contend with when trying to sleep & great to have somewhere to walk away from traffic. We want to come back to explore the countryside, which is a first for us and a London hotel!

    5
    « Wedding Evening Reception Venue »

    We held our evening reception here in the music room and stayed in the honeymoon suite. We sought a venue close to the temple where we married and wanted a small but intimate location that had character and this place has it all, lovely grounds and period feel giving a great. Service from the staff is friendly and prompt. The food quality is superb and catered for a large variety of the guests dietary requirements. Service from the planners and duty manager was good and helped plan the room layout and menus Honeymoon suite is large but lacked a shower

    4
    « Grim's Dyke Hotel »

    Grim's Dyke Hotel is the former country house of Sir William Gilbert, of Gilbert & Sullivan fame. Tribute is paid to this most famous duo, by regular performances of their operettas, and various talks. The operettas are performed in the dining room, and dinner courses are served during the intervals. the singers move among the diners, and you're close up to them at all times. Accommodation is available, both in the hotel and its annex, so you can stay overnight after watching a performance, or depart afterwards. We live only about 20 miles away, and have both stayed in the hotel, and traveled home after performances. The hotel is set in about 20 acres of gardens, and is elegant both outside and inside, so worth arriving early and having a walk around. When we last stayed there we had a huge room with a 4-poster bed - upgraded as it was my birthday. The performing singers are professional, but as performance are in the hotel dining room don't expect a London theatre stage set! We've seen several G&S performances there, the last being 'The Pirates of Penzance' in October 2015. This has to be a 'must do' for any G&S enthusiast!

    4
    « Wonderful hotel »

    I always love the opportunity to stay at this hotel and love everything about it - just wish it was closer to Heathrow Airport! Everything was great this time except I didn't receive the wake-up call I'd booked and, when I went to check-out, the clerk was fast asleep and I couldn't rouse him.

    4
    « company owner from Fife »

    I wanted somewhere nice and quiet so this hotel was perfect, well looked after when I arrived after my 500 mile journey,the service was good, the restaurant was very nice and the food was excellent I would recommend this hotel to anyone who is wanting a great hotel close enough to London but who enjoys the peace and quite after a long day

    1
    « No Room at The Inn »

    I booked and supplied credit card details for this hotel. I completed all mandatory fields, necessary to book, including credit card details, name, address, email address and telephone number. I selected this hotel as it was the closest to golf club, I was playing early next morning. I knew I would be checking in late. I arrived at this Grim Hotel, at 11.45pm. On arrival the duty receptionist, quite a pleasant chap informed me " sir we have a slight problem, the hotel is overbooked and we do not have a room for you" I asked him why the hotel did not contact me earlier, he said they did not have my contact details". I assume most of the guests were by then asleep and bar and restaurant closed.. And yet the duty manager was nowhere to be seen to assist with my slight problem. The hotel had selected another hotel for me, and I drove off wearily in the middle of the night some 4 miles away. I left my contact details and took theirs to formally complain, another time. On checking out at my new hotel, the reception team informed me my room was complimentary. I decided not to complain. On checking my credit card statement, couple of weeks later, obviously the Grim Hotel had charged me. I then formally complained by email to the general manager,during our exchanges he mentioned on three separate occasions that the hotel does not operate an overbooking policy.. he was well versed in the legal position in regard to overbooking. His explained, that he was able to take payment from me, but not contact me despite me supplying all relevant information with my credit card details, because the office was closed on day in question. He did not respond to my question of Laura Ashley told me my room was complimentary, nor why his receptionist coined the phrase " we have a slight problem", nor why they did not contact me subsequently, despite me leaving my contact details in person, at my aborted check in. He described is offer of a return stay at £60 for a night as excellent. On further complaining to his superiors a company called Purico, I got a similar response, but with a further two mentions of we do not operate an overbooking policy. The focus it appears to me seems to be on their overbooking policy, it was mentioned on 5 separate occasions, rather than investigating properly and trying to successfully to resolve a dispute with a weary traveler. They are well versed in the legal position in the event of an overbooking. My advice do not supply your credit card to the Grim Hotel.. Others can judge whether they operate an overbooking policy or not, or whether they are interested in resolving a dispute totally, of there own making.

  • 4
    « Lovely »

    We wanted to stay in a local hotel away from the town. Grim's Dyke is a short drive from Harrow but set in the most wonderful gardens. Even on the coldest day of the year so far they looked beautiful. An initial hiccup with a staff member on reception soon went away. We had a lovely night in a grand old Manor house. The food in the restaurant was glorious and great value. I would have expected to pay substantial more for that level of quality.

    5
    « Superb "Surprise" Lunch »

    I have visited the Grim's Dyke Hotel on a number of occasions for formal dinners or weddings so it seemed like the obvious choice of venue for a surprise lunch to mark my wife's special birthday. I booked the event a couple of months in advance and told the events manger that it was going to be a surprise birthday celebration for my wife. The organisation by the hotel was perfect (even the file was marked "Secret"!). I chose the menu for 40 guests and asked for a specific dessert not on the hotel menu and for a couple of vegetarian meals and a gluten free one; none of which presented any problem to the hotel. On the day of the lunch everything went extremely well, and my wife's face was a picture when she arrived in the bar to find 40 of her closest friends there to greet her. The food was excellent, the service efficient, the staff were very accommodating and of course the surroundings were superb (the private dining room is very suitable for such an event).

    4
    « W.S. Gilbert's former home provides an interesting and enjoyable experience. »

    We went to this hotel specifically to see a production of The Yeoman of the Guard (which was excellent) and stayed three nights. There is a pretty formal garden and a wilder wooded area around the hotel. Best Western are dealing with a building which was originally a private home, which provides both lots of interest and some problems. There are no lifts, for example, and lots of steep stairs. We were staying in the Garden Lodge which was as far from the restaurant as it was possible to be and involved going outside. But even had we stayed in the main building we would still have had to go outside to the restaurant for Breakfast and dinner. This seems a strange arrangement to have gone for. Our room was basically a modern box, but the bed was very comfortable and large. If the weather had permitted, there was a pleasant terrace on which to sit. However, the bathroom was unacceptably small and the pressure in the shower was abysmal. The food was excellent. The service, however, was patchy. I'm not sure if it was a language problem (most of the staff were operating in a language which was clearly not their first) or an organizational problem. There seemed to be lots of staff around and lots of activity, but frequently things requested did not arrive. Nevertheless, the prices are very reasonable and we enjoyed our stay overall.

    2
    « Dreadful. And I'm being polite. »

    I agree with the negative reviews here. A few friends and I went to the restaurant to eat about three weeks ago and we were appalled. Food was ok but service was chaotic and very badly organised. The staff were helpful sure and clearly doing their best so props to them. But the manager seemed to be making a mess and confusing them more than he was helping. The staff were under stress mainly due to him. Not because they themselves were bad. If the manager cant even manage such a tiny place then he has no business in this field. Whenever he came to serve us we all thought "oh no". The desserts were lovely and so was the coffee. The bread at the start of the meal was pretty good too. I have to mention the music room on the top floor looked like a spectacular venue for a party. But sadly due to the dreadful experience at the restaurant, my friends and I have been put off so we dont think we will be going back for anything. Sorry. Avoid this place at all costs.

    4
    « Beautiful building in a lovely location »

    We found it to be clean and comfortable and staff were pleasant and friendly. Food was excellent and Beautiful gardens.There are nice areas to sit and have a drink. Overall a very pleasant stay and hope to return in the future.

    4
    « Charm and tranquility »

    The Grim's Dyke hotel was the home of Gilbert of Gilbert and Sullivan and this remains a persistent theme of the hotel although it now caters for Weddings as well as business travelers like myself. The hotel retains a quirkiness that is more than made up for by it's charm, attentive staff and tranquil location just fifteen minutes drive from Harrow. Gilbert's restaurant has always been good but tonight after a gap of several months since my last visit has upped it's game. The menu seems to have been simplified so that everything is on the very reasonable table de hote menu with some items attracting a supplement which is a simplification and an improvement. In any event, the food was excellent and there is an excellent wine list with a very good selection of half bottles. The accommodation is split between a few rooms within the main building and an annex containing most of the accommodation. All are spacious for London hotel accommodation and the main building very appealing for a G and S fan. Happiness at the Grim's Dyke is matching expectation with delivery. So if you were expecting to stay in the main building and did not you would be disappointed. On this trip I was upgraded to the main building which exceeded my expectations as I got to stay in the "Grand Duke" room. Having said that the annex rooms are very good at his price point for London.

    5
    « Dog friendly hotel »

    Good welcome from reception. Room clean and with good facilities. Quiet throughout our stay which is important. Lovely grounds for dog walks. Good restaurant. Felt very relaxed at the end of our stay and were sorry to leave! Will definitely return here.

    4
    « Beautiful building in lovely gardens »

    A little peace and quiet close to London that feels like and has views of the countryside. Great walks around or just great afternoon cream tea or excellent fish and chips. An ideal location for events with plenty of free parking.

    5
    « Perfect Getaway »

    We have stayed at the Grim's Dyke on at least 7 or 8 occasions now and have never been disappointed. The location is beautiful and more importantly, peaceful, making it ideal for couples looking for a romantic break. We have almost always stayed in one of the period rooms in the main building (Sullivan, Gilbert, Goodall and Shaw), which are all beautifully furnished and offer lovely views of the surrounding gardens. The beds are a good size too and very comfortable indeed. A full English breakfast is served alongside the continental option in the restaurant and is very tasty. We have had dinner in the restaurant a couple of times and were very impressed with the standard of the food. The staff are welcoming and helpful, offering good service, be it at reception, in the restaurant or over the phone. We will be returning once again for what has become our Boxing Day tradition. Would highly recommend to anyone looking for a special getaway.

    1
    « Went for Afternoon Tea and left with a bad taste about venue »

    £19.95 per person which is a pretty standard price for Afternoon Tea although I am used to having a glass of champagne with it (this was not included). Hotel grounds lovely and we found our on way to the restaurant. Once seated tea was served - there was one tea pot between 6 of us so we had to keep asking more for tea to cater for all of us. We had a vegetarian amongst us who had mentioned this when booking - the only vegetarian option was cheese or cheese, great for £19.95! For every person £19.95 gets you one salmon (finger) sandwich, one egg (finger) sandwich and one cheese (finger) sandwich 2 scones and 2 bite sized cakes. When asked if could get more sandwiches we were told we would have to pay....cue shocked guests. Afternoon tea is a favourite of mine and I have never been asked to pay extra for more sandwiches. Management not helpful at all just insisted we had to pay. Considering the amount of places offering afternoon tea you think they would be happy to please guests to ensure repetitive custom - how wrong were we. I will not be returning nor will I recommend this place to any of my friends.

  • 2
    « Stale »

    Checked in at reception in what I assume is the main building. There was that stale smell of old pub beer mats. Reception is a very unimpressive office desk. Totally lacked any first impression. Check in was speedy. Checked in to The Garden Suite rooms. I appreciate these are the cheaper rooms and not the period rooms. The Garden Suite building looks very outdated from the outside. Inside is no better. On booking, I put in the notes that we had a new born. The room we were put in was opposite hotel conference rooms where a group were practicing their vocal performance for a play! Granted it wasn't late but babies sleep most of the day when they are young. Called to remind reception of our situation and was told that the group would finish soon and that I would get a call back to see if any other rooms were available. No call after 2 hrs so went out. In the mean time the group did stop but started again. After returning from the event in the area we had planned to see and booked the hotel for to be close to, I decided that I would rather check out that night without staying over and drive back home at 11 pm rather than stay as the place was that uninspiring. The room was okay, clean enough and bed comfy enough but in need of a refurb. The shower was a bit Grim in respect that the shower head and lead were brown with limescale. Also the shower mat was way past its best. These things are inexpensive and easy to replace but hotel hadn't got round to it. On checking out I was not asked if I enjoyed my stay and it did not dawn on the receptionist to ask if there was anything wrong which was causing me to check out so soon without spending the night. This coupled with the lack of response to my original issue showed a lack of customer service. My opinion is this hotel is more geared to functions and events and not the 'little guy'.

    4
    « Short Break To Visit London »

    This is is the second time we have visited this Hotel in the last 4 months. We requested a quiet room, which was located in the annex. The room was not over big, but was comfortable with good ammenities ! The breakfast was well served and good quality. The staff could not do enough for you. The Hotel is set in lovely gardens, and trees, and really nice walks around them. The location is good for visiting cental London via the train links. Would highly recommend this Hotel!

    5
    « Excellent Wedding Planning and Hotel »

    We originally looked to the Grims Dyke Hotel as a potential wedding reception because they were close to where we live, however, they also offered us fantastic value for money wedding packages. We chose the Autumn Enchanted package and were not disappointed. It is like we had a personal wedding planner for the whole of our journey as everything you could want is included in the package! There were a few small changes that we wanted and they were all made, nothing was too much trouble! I stayed in the Sullivan Suite the night before my wedding with my bridesmaids and they made sure that they all has comfy beds and amenities. We were served breakfast in our room in the morning and the room was cleared and cleaned before I went back there as a married woman. Anything that I rang reception for or about was provided. The grounds are stunning and we have some beautiful wedding photos. The whole day for us was perfect and we cannot thank the Grims Dyke enough for ensuring that this was the case. I would highly recommend them to you.

    2
    « Hotel nice but outside wing not good! »

    I arrived to be advised my room was in the outside wing. This was not what we were told on booking. We had parked in the wrong place so dragged our luggage along. Spent ages finding my room at the end of a long corridor. It was extremely dull and uninspiring. Dinner was in a lovely dining room but everyone was on business alone, so sat staring at each other. The food was okay and the staff were nice. The saving grace was a lovely cheese board which I took outside and ate in the very pretty grounds, whilst it grew dark around me. Breakfast was okay. I may have had s much better experience if I was in the main building. Grounds super though.

    5
    « Beautiful hotel on edge of London »

    Lovely setting in gardens and woodland. Great history to house. Bar food of a high standard. Breakfast served in lovely restaurant and of a very good standard. We will be back to stay again. Staff all very helpful.

    5
    « Wedding to remember »

    We booked a civil ceremony and reception here. The staff were very friendly and helped us to organise the perfect wedding. We stayed the night before the wedding and enjoyed a meal at Gilbert's restaurant, the food was good. The day of the wedding the staff could not do enough to help. Our guests had booked rooms and all commented on how wonderful the venue was.

    5
    « Dream wedding and awesome stay at this gorgeous hotel »

    we had a fantastic wedding celebration at Grims Dyke hotel. We and our guests stayed at the hotel for two nights. The hotel is beautiful, its surrounded by amazing gardens and there are some nice paths around to enjoy a walk. nothing else around it, so it was perfect for us and just what we wanted, to get away from London and have a romantic and quiet time. The rooms were very confortable, clean and pretty. the beds were a bit tough and so were the pillows, but other than that we had absolutely no complaints. the breakfast was great. The hotel staff is awesome, at the reception, at the restaurant and so on, everyone was extremly friendly and accomodating. I even left some gold jewlery behind in my room and it was found and kept at the reception for me! amazing! Our wedding was organized by Daniela Hunt and she was just great! the food was amazing, good wine and all the staff made us feel very special. It was better than we thought it would be!

    1
    « Dreadful experience »

    We stayed at the Grymsdyke Hotel in the middle of September. We had previously had to cancel our stay due to a family illness and the hotel were aware of this. As a result when we arrived we were upgraded to a suite which was a lovely surprise. However that is where the lovely weekend ended. We had booked a meal in the hotel dining room and following our meal we went for a walk around the grounds. On returning to the hotel I felt very unwell and spent the night in the bathroom being violently ill. Early Sunday morning we were so concerned about my welfare that we requested a doctor. He subsuquently rang and gave me advice over the phone. I would like to state that at no time did I accuse the hotel of causing my illness but I was fine before eating in the restaurant. On leaving the following morning the assistant manager did not even ask me how I was feeling. I teach Customer service at a college and would advise any of my students to show basic courtesy to a customer.. This was most definitely not the case at the Grymsdyke. On paying the bill the assistant manager Richard asked to speak to my partner privately. He asked him if we were going to,take the matter further and my partner replied yes. We then made our way to the car. At this point the assistant manager walked out of the hotel brandishing a piece of paper. He approaced the car and spoke to my partner who was just about to pull away. He said that he had run these details from the NHS direct website and food poisoning took six hours to develop. My partner was very annoyed and told him to go away and we drove off. I subsequently went to the doctor the following day and when I told her what the assistant manager stated she said " I would like to know where he got his medical training from" I can only warn others that the standard of customer care and concern at this hotel is disgusting . I cannot confirm that I got food poisoning as a result of eating in the hotel retaurant. This review has been written because of the appalling way I was treated when I was genuinely very ill.

    3
    « Fawlty Towers similarities »

    We arrived to find our room was very below par and shabby with a window stuck open that was impossible to shut and from a safety perspective a real problem. We requested another room but we were informed it was fully booked, we then advised that I always update on Trip Advisor and they called back and said they potentially had another room. We were collected and taken downstairs to a room that was far nicer but had another guests belongings in it! They took their belongings out and advised us the room was now ours. Nice for us, not for the other guest who I assume they placed in our not very nice room with the open window. All very strange. Positively though the breakfast was very nice as was the cleanliness of the new room. The hotel has certainly seen better days and could we do with updating particularly the bar area but I think one of the hotel porters name was Shar and he seemed the most helpful and accommodating member out of a team of quite unhappy employees.

    3
    « Great location, lovely room »

    Having stayed here before we decided to return again due to it's location. It is a beautiful location and the immediate grounds are very beautiful. We even had time to speak with the gardener when we all sat in the sun on Friday and she was very knowledgeable about the hotel which was really nice. We stayed in the garden rooms which are easy to get to and well presented. The restaurant has certainly not pushed on from our last stay and the outdated rosette plates on the wall appear to show no awards for the last two years? If that is the case I can certainly see why. Also surprised that a hotel restaurant for a full english breakfast could run out on a saturday morning of mushrooms, tomato, fried bread and saute potatoes!

  • 3
    « Disappointing »

    THe hotel gardens in the summer are terrific. in the sun its a lovely place to sit. just don't use their restaurant or meal facilities. the food portions were poor, the service was abrupt , the manager was unavailable. it seems they are catering for big functions but not bothered about other guests. Certainly they were not so bothered bout us. Will not be going back, shame used to be so nice. try harder guys there is a lot of competition,

    4
    « Theatre Trip »

    Grim's Dyke is a beautiful hotel, full of charm and character. The only thing that detracts from its overall value is that it looks a little unloved and in need of attention. The exterior of the building is superb with the location, building and gardens being as you would wish them to be. Our bedroom however looked as tired as we were and in need of redecoration. It's a pity that a few tiny issues detracted from such a great hotel.

    5
    « The Perfect Day »

    We had the most perfect day on Saturday 29th August 2015 at the Grim's Dyke celebrating our wedding day! From start to finish we were so well looked after, and this began long before the actual day itself. Meetings, phone calls and emails ensured all of our wishes were considered and built into the planning, and this certainly paid off. The day went off without a hitch, the whole venue working in perfect unison to ensure we could focus on enjoying the day with our guests, whilst room changes, entertainment, food and drink servings and refills carried on seamlessly in the background. A special shout out goes to John, Dani and Katie who made us feel so special all day - a great team! The grounds are absolutely beautiful and look absolutely fantastic in all the photos. We were so lucky with the weather, but I also knew, had it rained, that the venue would have worked perfectly for us and our guests - a great confidence given the our great British weather - especially on August Bank Holiday weekend!! I would highly recommend the Grim's Dyke to anyone looking for the perfect English country wedding, and I can't wait to return with my husband to enjoy a romantic break with the best memories ever. Kristie Holloway

    5
    « A magical wedding »

    We celebrated our wedding at Grim's Dyke on the 3rd September 2015 and for us, it was an absolutely magical day. We live quite close to Grim's Dyke and feel quite fortunate to have such a spectacular venue on our door step. It's hard to believe that you're still in a London borough. The house in all it's grander is set within a backdrop of peaceful, beautiful, lush gardens surrounded by woodland. The gardens are maintained to a very high standard, which meant our photographer was able to get exceptional photographs outside of us enjoying our day. We stayed in the Sullivan suite (which is in the main house) the night before the wedding and also on our wedding night. This is an incredible room and worth paying that bit extra for. We've stayed in many 4 and 5 star hotels around the world but none of which even come close to the sheer magnificence and prowse that this room exudes. The main feature, in my opinion, is the majestic four poster bed that sits in the vast expanse of this incredible room. All the food served was cooked and presented to a high standard. We had dinner in the Gilbert restaurant the night before, as well as breakfast each morning. All of the food served during our wedding was also fantastic, from the canapés to the wedding breakfast and the evening buffet later on in the day and all our guests commented on the quality and sumptuousness of dishes served. We felt that the entire experience was made even more perfect by the attentive and courteous staff that were there to assist at any opportunity. We were fortunate enough to have the professional experience and services of both John Parker and Daniela Hunt Cortes to assist us with the smooth running of the day and are most grateful to them for this. Morgan was also our dedicated waiter for the whole day and he too done a fantastic job!

    5
    « Excellent Food & Service in peaceful setting »

    We stayed two nights to attend a seminar at Rosary Priory nearby. Our room was a garden suite - so not in the main house but in a modern building nearby. The room was excellent - big and with a massive bed, and a big spa jet bath in the bathroom - it all looked recently refurbished, (though the carpets on the way in looked a bit tired).The main house is a classic victorian baronial style country pile - massive mock gothic fireplaces you could park a car in, and the music room upstairs (used for wedding receptions) is beautiful. Dinner Friday night was excellent - and v good value, as were the cooked breakfasts both days. Staff were all v good - v helpful. The only thing that lets it down slightly is the rather poky reception area - doesn't do the rest of the place justice. We will definitely stay again if we are in the area - or just want a weekend away! Just to add - it is very quiet - amazingly so considering its not far from Heathrow and M25/M40 etc - lovely gardens too

    3
    « Tired decor »

    We had a room in the lodge next to the stairs which made it noisy. You could hear EVERYTHING in the next room.... for breakfast I ordered beans mushrooms & blackpudding. I got a tablespoon of beans, ONE mushroom and ONE slice of blackpudding (good job I had cereal beforehand)!!! On a good note the gardens are beautiful.

    5
    « Wonderful rest and great staff »

    This was our third stay and again we had a wonderful time. The staff was fantastic and could not do enough for us, especially during meals in the dining room. The food was great and the service first rate! A traditional English breakfast and wonderful High Tea were special treats. This our favorite place to stay when in London.

    5
    « Great Service »

    We had our wedding done at Grim's Dyke. Great location, great gardens, especially as we had very nice weather. Staff really nice, and party went according to plan. The room we had was beautiful and we did really nice pictures there. While i am overall happy with the hotel, there are a few things that can be improved.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : le nord. Le BEST WESTERN PLUS Grim's Dyke Hotel est à 19 kilomètres du West End de Londres via l'A5 ou l'A41 puis l'A410 traversant Stanmore. Tournez à droite au rond-point et entrez dans Old Redding au feu.