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BEST WESTERN Hospitality Hotel & Suites,  Grand Rapids

3.5/5  - basé sur 448 notations.
5500 28th Street SE, 49512-2052, Grand Rapids, United States - Voir la carte
+1 616 949 8400 +1 616 949 9021

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Les points forts de l'hôtel

  • Air conditionné
    Air conditionné
  • Navette aéroport gratuite
    Navette aéroport gratuite
  • Piscine chauffée
    Piscine chauffée
  • Parking extérieur
    Parking extérieur
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 448 avis de voyageur
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Les clients du BEST WESTERN Hospitality Hotel & Suites seront ravis de découvrir que toutes nos chambres et suites agréablement aménagées disposent de la télévision par satellite avec HBO®, d'un réfrigérateur, d'un four à micro-ondes et de l'accès à Internet sans fil haut débit gratuit. Les autres services de cet hôtel de Grand Rapids incluent un petit déjeuner buffet chaud et gratuit chaque matin, le dîner gratuit du lundi au jeudi, une superbe piscine intérieure chauffée, le plus grand bain bouillonnant de la région ainsi qu'une navette aéroport gratuite pour l'aéroport international de Gerald R. Ford, situé à seulement cinq kilomètres de l'hôtel. À proximité du parc de sculpture et des jardins Frederik Meijer, du zoo John Ball, du musée Gerald R. Ford, du stade Van Andel Arena, de Grand Rapids Drive, et à 30 minutes de Michigan's Adventure. Les clients d'affaires du BEST WESTERN Hospitality Hotel & Suites apprécieront également la proximité de cet hôtel de Grand Rapids avec des entreprises locales dont Grand Rapids Medical Mile. Le Medical Mile accueille le centre universitaire de Grand Rapids, le complexe hospitalier Spectrum Health's Butterworth, le centre des sciences de la santé Cook-DeVos de l'université d'État de Grand Valley et l'école médicale du centre Secchia de l'université de l'État du Michigan. Le BEST WESTERN Hospitality Hotel & Suites est un hôtel de Grand Rapids proche d'Amway®, de Meijer®, de Cascade Engineering® et du siège social de Steelcase. Cet hôtel Best Western bénéficie d'une situation centrale à quelques minutes de plus de 100 restaurants. Beaucoup parmi ces restaurants participent à la populaire semaine annuelle des restaurants. Vous êtes dans la région pour une manifestation sportive ? Cet hôtel de Grand Rapids se trouve à proximité des centres universitaires Aquinas, Calvin, Cornerstone, Davenport et Grand Rapids. Situé seulement à quelques minutes de la patinoire Patterson, de MVP Field House (juste en face) et du centre de bowling AMF Eastbrook Lanes.

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Chambre
Chambre 1
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Avis de nos clients


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Basé sur l'avis de 448 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
170
Très bon
 
115
Moyen
 
79
Médiocre
 
45
Horrible
 
39
En couple En couple 103
En famille En famille 165
Escapade entre amis Escapade entre amis 37
Professionnel Professionnel 89
Voyage solo Voyage solo 37
Propreté
Emplacement
Chambres
Service
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Rapport qualité / prix
BEST WESTERN Hospitality Hotel & Suites,Grand Rapids
  • 1
    « They try and charge for $100 for smoking in the room even if you didn't smoke in the room. »

    Hotel smells, dinners are disgusting general manager is a mean human being. Place is trying to scam people out of money. Would never stay again in a million years! Worst hotel experience of my life. Learned my lesson by trusting a best western

    5
    « Great Value »

    We stayed in a King Size Suite, plenty of room for my family of four. We even had 2 bathrooms. I was impressed that we also received complimentary breakfast (everyday) and dinner (Mon - Thur). Nice pool and hot tub. Overall very clean hotel, we would go back if in the area again.

    3
    « Nice hotel, overrun by children »

    I was initially housed in a room near the entrance, which smelled of smoke that had been masked by Febreze. It was sickening and loud, so she moved me to a cleaner room off a rear hallway behind the pool. It was great other than the fight between a man and woman in the hallway at 5 am. That was addressed by the night clerk who shewed them back into their room, after I was wide awake.

    5
    « Great Hotel Must Stay »

    This one of several hotels that we stay in on the 15 day trip. It was great to call into the call center and tell the operator where we were and then they would find us a hotel at one the next exits. We would not have to wait once we were at the hotel because we were already check in. All the Best Western hotels have been clean and beds are great to stay in.All the employee's are nice to deal with at all times.

    3
    « Best Western Food »

    So the breakfast isn't all that bad. I've seen better from other hotels though. The largest problem I found was the lack of juice. The machine witch they use to pour juice has four slots, these containing water, cranberry juice, and two orange juices. I wish they had added another juice to it, such as apple juice. Besides that I found that the hotel has a lovely staff, and comfortable rooms.

    4
    « Convenient for a short stay »

    We were only in town one night and couldn't take advantage of all the amenities. The staff was friendly and helpful, the location was convenient to airport and freeways. The price was reasonable. We didn't have any issues with our room. The property itself seemed to be undergoing some maintenance. The heat upstairs in the breakfast area seemed to have a mechanical problem because multiple guests were complaining and I'm sure the staff would have adjusted it if it was possible. It appeared that other repairs were in progress on the property and when it began raining heavily there were multiple leaks in the lobby and hallways.

    3
    « Best Western Review »

    The overall was ok, the rooms were ok, but towel bars were falling off the wall, lights were burnt out, and the showers plugged up and wouldn't drain well. There was a very odd smell of sewer in the entire building all the time too, it was terrible!

    5
    « Great Place to Spend a Couple of Nights »

    We stayed 2 nights at this Hotel in Grand Rapids. The staff was very friendly and the king room was spacious and very clean. The hotel is quite large in size. The room had a full sized bar refrigerator and microwave. We had asked to be on the first floor near a door as we are older and have difficulty with moving our suitcases. Unfortunately, our room was a little hike from the elevator on the second floor but still convenient with the use of a luggage cart. The breakfast was typical hotel food but it was fresh, hot and delicious. We would stay here again if we return to Grand Rapids. Also, it is about 6 miles from the Gerald Ford Presidential Museum and was very convenient for us to visit there.

    5
    « Great breakfast, service and location »

    I would highly recommend this hotel due to its ample and varied breakfast on the second floor balcony, the late hours of the pool area, the large room with comfie beds, and the friendly and helpful staff.

    5
    « Nice hotel »

    The staff was wonderful. There was plenty of room for the 4 of us. I loved having 2 bathrooms in the room. I wish there was a little better selection for breakfast but overall it was good. There are plenty of restaurants in the area and a Meijer right across the street from the hotel. It's also conveniently located right off the high way. This will be our go to hotel whenever we visit Grand Rapids.

  • 5
    « Royal treatment! »

    After being at the Ford airport more than 9 hours trying to get to Newark I was exhausted and hungry. The ladies at the hotel gave me at up grade on my room and made sure I had food. They got me a shuttle to the mall so I could replace my computer charger that had lost it plug in during the long time at the airport. They went out of their way to make sure I had an excellent evening and a good night sleep. Thanks to all of you.

    4
    « Very Clean »

    Convenient location, very clean room and nice, friendly front desk staff. A basic and reasonably priced hotel approximately 10 minutes drive from the downtown hub. An added bonus was the fact the room had a balcony and a door/window that opened. There is a small swimming pool which we did not use, but others were using. The advertised gym/workout room is very basic and could do with an update. All in all a reasonable stay in a clean facility. Would return.

    2
    « Will not stay here again »

    It was loud. The sleep was not good. The bed had 5 pillows on it but all of the pillows were too big so not comfortable for me to sleep. If you are going to have 5 pillows why not make a couple different thickness? The AC unit next to the bed was just too loud. The shower curtain was not long enough to stay put during a shower. There was water all over the floor - happily there were plenty of towels to sop up the mess. Worst of all, the exterior door to the rear of the hotel was not locked. It was supposed to be opened by keycard but the mechanism was inoperable and the door was just not locked. This was a security risk.

    5
    « Great Deal »

    Great hotel for the price. Very nice employees, clean room and a helpful hot breakfast so you can hit the road quick without making an additional stop for food. Have dinner at the Steak House next door for sure! It's in the same parking lot. My son and I had big steaks with all the trimmings for under 30 bucks with the hotel coupon. Pool is excellent too.

    5
    « Another great Best Western stay »

    Rooms very clean, staff pleasant and gave us a lot of good information on getting around town. Love that the busses were available to take us to downtown area for Art Prize. Great access to lots of shopping, restaurants. Would definitely recommend this motel to others.

    4
    « Good Experience »

    Nice, friendly staff. Rooms are not fancy but a very good value for what you pay. I would stay here again. If you are traveling for business and just need a bed without breaking the bank this is a good choice.

    5
    « Mystery Hotel »

    We reserved this hotel thru the mystery section on Expedia. The value was fantastic and we ended up with a Jacuzzi room with a king-size bed! What a surprise! Loved the room, the service and the location of the hotel. We were traveling a bit throughout the weekend and being so close to the expressway was great.

    4
    « Great hotel for pets »

    This hotel is clean and the staff is courteous and obliging. We often stay here because the location is convenient and they allow pets. The breakfast is satisfactory. Great value for the price. Will stay at this hotel again. Would recommend this hotel in general and specifically to people traveling with pets.

    4
    « Pretty good »

    Enjoyed staying here with a convenient location. Not there fault, but GPS places you on the wrong side of 4 lane road. Nice breakfast room with usual type food. Coffee was especially good and easy to get more in lobby anytime One OFI is to keep hallway carpet vacuumed

    4
    « Mostly good »

    Many positive things to say about this place. King suite very reasonably priced, very spacious, with two full bathrooms and two large flat screen TVs. Very clean. Great helpful people at check in, even though I had messed up the reservation. Good location right off the freeway with shopping and dining options close by. My negative comments would be that is was kind of noisy and the room had a lot of light from outside, even in the middle of the night. Only sheer curtains so no way to block out the light. Also, and I am sure this would vary depending on the guests, but a lot of noise and conversation sounds from adjoining rooms, in our case, until 3:30 in the morning. I think rooms toward the back of the hotel might be quieter and darker but, since it was my mistake on the reservation, I wasn't about to argue with our room location. Older hotel but nicely renovated.

  • 3
    « ok. try to get a price by.. »

    ok for the price I paid online, but still a bit pricey. Clean, nothing too special. Overall an ok experience. Breakfast was good. Front desk service was a good. Pool nothing to note, average. Rooms average.

    3
    « Clean, no frills »

    Hotel was clean. Bed comfortable. Good location. Amenities acceptable. Nice pool. Exercise room too hot with minimal equipment. Breakfast food quality very poor, ate somewhere else. A little expensive for this level of quality

    1
    « TERRIBLE Experience »

    So I have stayed at this hotel several times and usually, I am completely satisfied even if their is a problem, they are usually good about making it "right and satisfying" to me. However this experience was a nightmare!!! As I called to book my room at the "student" rate that I have so much enjoyed, I have come to find out that they "no longer have this rate for the rooms they have available" I guess they had changed this policy a week or 2 before I called. Ok No problem, I had a $50 BW credit that I hadn't used yet, so I decided I would use it tonight so my room would still be pretty inexpensive. I go to the counter and am working with no other than the Assistant Manager (Rose?) forgot her name, and showed her my $50 BW credit. However, she felt that it made sense or was in the best interest of the customer (ME) to charge me the full amount of the room, THEN add the credit. I thought this was completely unnecessary to essentially take out $50 more dollars from my checking account, lowering my available credit, to just put it in days later when I needed that money for the weekend. Hence, using the BW credit for a better room rate. I was completely unhappy, angry, and irritated that this transaction was done in this manner. I could have used that extra $50 for my weekend that I had with the wife as we don't get to get away too often with trying to pay for a sitter for 5 kids over night. She also wasn't too sympatric in my opinion and just brushed it off like "Oh well." What an TERRIBLE EXPEREINCE. I am seriously debating whether or not to keep staying at the BW brand or any brand that is affiliated with the BW brand just based on this experience, not a bad experience but a TERRIBLE experience. Everything else was GREAT! We do enjoy the hotel very much, but the people are a major factor deciding if people will continue to stay or go else where. Still just thinking about it, I am mostly sad that we were down money that would have been spent on my wife.

    4
    « Nice for the money »

    Breakfast was better than average, staff friendly, convenient location, hotel grounds were attractive. The restaurants nearby gave a discount when presented with key card. Pool and fitness center were well maintained and nice. Staff at the front desk were knowledgeable and helpful. I was a bit put off by the fact that the exterior doors did not lock by themselves, but suspect that the guests who were cigarette smokers may have had a hand in that defect. Overall good experience and I would stay here again.

    5
    « GrandCon 2016 »

    Decided to come here instead of staying at the Hotel the convention is held at due to the fact that a breakfast bar is included in my stay and there are microwaves and refrigerators in each room. Breakfast is really good here, there is fresh fruit, Scrambled eggs or Omelets (alternating days?), waffle maker, white and wheat bread, bagels, yogurt, juice, cereal, soy milk, oatmeal and a few more things. The room was nicer that the Crowne Plaza one I stayed in when I attended the convention last year. I will come here next year for sure.

    3
    « needs attention badly »

    stayed here for a few days attending a seminar and thought I took a time machine back to the 80's. The hotel is tired, needs lots of help inside and out. The odor in the conference room was terrible, not sure what that was all about.

    4
    « Great location »

    I would've given a perfect score, but my charger for my phone was never found. I still believe it was left in the room, but housekeeping claimed they never saw it. Called a rep at the airport the day after I reported that it is missing at the hotel. Loved the shopping across the street. One bar I would not recommend is Gipper's.

    5
    « Best Stay at an excellent price »

    Best stay with surprises - Good Surprises. We were tired after a day of bike riding. Got to the hotel and they had a free dinner in the lobby - simple but good. And a free breakfast. Offered us to join their rewards program. We must have looked really tired as they also offered us a free upgrade. Staff were bery busy but you did not feel like you were being rushed AT All. We will look for Best Western as a first choice in upcoming trips. Price was unbeatable.

    4
    « Good Quality with Amenities »

    The room was very clean and the staff was friendly. One of the biggest perks of this locations was the ease of access to a lot of activities. The highway exit is nearby to get to the city easily. In addition, this hotel has a basketball court, pool, fitness area, nice breakfast buffet, and they offer discounts at local restaurants. The restaurant next to the hotel was delicious and had good quality service as well.

    5
    « Home away from Home »

    We spent many days at the Best Western this month, with friends and family and were impressed by the friendly and efficient front desk staff, spacious rooms and excellent free breakfast and weekday dinner.

  • 5
    « Routine »

    Our stay at Best Western was very nice. The location was perfect for us! We have always enjoyed or stays at Best Western. I wish we did more traveling to give us a chance to stay at more Best Westerns.

    1
    « BED BUGS!!! »

    When I phoned the front desk Sunday morning, 8/28/16, to report that I awoke to find two bed bugs in my bed in room 240, one of which was apparently killed during the night and the other which I consciously killed upon awakening, the desk clerk responded, ?We take this very seriously.? She asked me what the bugs looked like. I told her they were small and dark and left bright red blood streaks on the bed sheets. The clerk asked me to come down to the front desk to discuss the matter. When my husband and I did so, the clerk offered no information as to what our next best steps should be to prevent our inadvertently carrying bedbugs out of the room or into our home. We asked her for some written information we could take with us. She said the hotel provided none. We asked her for a plastic bag to wrap our night clothes in. At first she said she didn't think it would help, but then she agreed to give us one. Later we returned to the front desk to ask for two larger plastic bags in which to seal our luggage before leaving the hotel room. The clerk said our room would be sealed off and inspected by the day manager when she arrived later that day. If she found presence of bed bugs, she would call Orkin to provide a heat treatment. If that treatment failed, she would have Orkin spray an insecticide. I asked for the general manager's business card so I could contact her the next day to follow up. When I spoke with the general manager on Monday, she said she would not have any answers for me regarding the room's infestation until the following day when an Orkin representative would inspect the room and make a report. On Tuesday, the general manager phoned me and informed me that Orkin had conducted an inspection and found no evidence of bedbugs in the room. I calmly told her several times that I found that very hard to believe as there was physical evidence which I had left clearly exposed on the bed sheets. She repeated that all she could tell me was what the Orkin inspector reported. With one final expression of disbelief, I told the general manager that I, at least, appreciated the phone call. After a few minutes' reflection, I again called the general manager who now spoke more tersely and less cordially. I asked her if I could see the Orkin report. She said that wouldn't be possible. I asked if I could speak with the inspector. She said she could try to reach the Orkin representative at the Jenison office and ask him to give me a call. I told her I would prefer to call him myself. She gave me a phone number which, when I repeatedly dialed it, rang without any response or even a prompt for voicemail. I looked up the phone number myself for the Jenison office but my call was routed to the state of Georgia instead where an Orkin supervisor told me it would not be possible for me to speak with the inspector or to see a copy of the report as I am not Orkin's client at the hotel location. The supervisor recommended that I deal with hotel management. When I told I had already tried that, she said there was nothing more she could do for me. I do not believe that Best Western takes very seriously its responsibility to help minimize the spread of bed bugs from its hotels to other locations--including other hotels, public spaces and guests' homes. I have waited two weeks to post my review. I wanted to see if I would view the problem differently over time, whether the hotel management would take steps to respond more helpfully and whether I would find evidence of bed bugs in my home. To date, none of the above has occurred (and I feel extremely fortunate regarding the third unknown).

    5
    « Really Satisfied with this Best western Hotel »

    I was really impressed by the hospitality of the employees of the Hotel. Really made me feel at home right away. The Room was clean and organized. Beside the damaged wall in the shower everything was up to date. Prefer to have the fitness room open earlier too. for the rest was really satisfied. Recommend this Hotel to everyone.

    1
    « COCKROACHES and BAD NASTY ODOR »

    After checking in at front desk we proceeded to find our room. There was the most God awful stench in the hallway walking to our room. Went in our room and minutes later we started to smell the stench in our room. I immediately went to the front desk to change rooms and there was another customer also complaining for the bad smell. We changed rooms and the second room did not have as bad of odor but my daughter noticed that the floor tiles in front of the kitchenette was very slippery and wet. At the time we didn't think much of it. We left our room and went to her soccer game and then dinner. When we returned to our room at about 10:45pm where were dead cockroaches in the bathroom, closet and throughout the room on the carpet. There was no way I was staying in that hotel, I didn't care what time it was. I called another hotel nearby and then packed up our car and went to the front desk. The clerk was very apologetic but really didn't seem very surprised when I told her that where were dead cockroaches. She cancelled my reservation and I was not charged anything but what an ordeal from the start! I will never return to that BW! Also, there were some very sketchy looking people staying that the hotel! So getting back to the wet slippery floors in our room, I came to realize that it must of been buy spray that the hotel sprayed in that room prior to us moving into that room.

    5
    « Great stay »

    I was pleasantly surprised with this hotel, I have stayed at much more expensive places and didn't consider them as modern, clean, and welcoming as this one. When in Grand Rapids again I will definitely stay here again.

    5
    « Good value »

    Room was clean and furnishings appeared quite new. Everything worked well. Staff friendly and helpful. Would have appreciated two very comfortable leisure chairs rather than the business desk type chairs. Grounds were very well take n care of. Good appearance from the outside.

    1
    « health hazard/stay away »

    Wonderful gal at check in - Becca was friendly, welcoming and quick. A surprise snack was served in the evening - enough for a small dinner. Pool looked lovely, but we did not use it. The courtyard behind the hotel has a lovely yard with great potential. Was once a nice hotel. Door to back hallway was propped open with rocks. Bathtub was filthy with several hairs and such grime I would not take a shower in it. Then all down hill. Room had black mold on ac vents - - large amounts. Ice bucket was dirty with brownish water in it. Faucet had zero cold water. Internet dropped every few minutes. Was offered another room - - it had even more mold on the ac unit. Gross! Kept same room. On the side of the bed facing upward was a 3 inch screw - - going into nothing but my foot as I got off of the bed.!! It is just there - - for no purpose - - and they did nothing about it! Yes our room was comped for the night - - but our health has suffered and they do/did nothing to fix the issues or to make up for them. Major health problems here - - at least in this wing of the hotel.

    5
    « Always Cleaning »

    As the review title indicates, staff is always cleaning. Carpeted stairways, halls, lobby floor, etc. - someone always has a mop, broom or vacuum going. When I was checking out, a maintenance person had several in-room fridges outside and was washing them out with soap and a garden hose. Outdoor plantings are attractive with no weeds! Entrance drive has several large, flowering hanging plants in better shape than what I have at home.

    2
    « Meh.. »

    Tons of bugs in the room, clogged shower drain, hallway carpet smelled bad and a mediocre breakfast. Stayed with my family there and had some sad events that almost ruined our family vacation. I would consider other hotels in the future.

    3
    « Maintenance needs »

    TV not working at night and toilet in the morning. This prevented me from having a good quick in and out business hotel experience. Sad because this place has a great indoor pool and jacuzzi and a nice fitness area.

  • 5
    « Nice Place »

    We spent Saturday night here, August 27th, and it was a busy weekend in town. The hotel was very clean and all staff we encountered were very nice and helpful. I think this hotel is in the process of renovating rooms and they are doing a nice job. Our room was very nice, clean and the beds were very comfortable. I liked the tile by the door. The bathroom was clean and everything worked as it should. I liked that the refrigerator was already cold when we got in the room. We did not get a chance to use the pool but the pool area looked nice. I used my AAA discount so it was reasonably priced. I would stay at this Best Western again.

    5
    « Helpful staff, great service! »

    We stayed the night after our reception and used their park and fly shuttle service to the airport. The front desk staff was friendly and efficient when scheduling these services, and helped us with late night take out options as well!

    3
    « Overnight stay »

    The hotel staff was extremely friendly. They are remolding and the new areas are very nice, the hallways are old and out dated and the carpet needs to be replaced. The breakfast was good but they could not keep up with the demand. Most of the food most of the time was empty. There was one person to restock the food and she did her best but they needed more help and more food. Rooms were nice and clean.

    4
    « Pet friendly with lots of perks! »

    I chose this hotel, b/c they are pet friendly. $10 per pet per night no weight restrictions. Upon check in, the lady who greeted me was very nice and gave me a doggie treat bag!! What a nice touch! The only thing bad for the dogs is that the beds are super high. My little schnauzer injured his leg jumping down. He is okay now!! To walk the dogs, you have to go behind the Baymont and cross the street. The courtyard was cute with the basketball court. The room was very clean. The fitness center was kept too hot. Wifi is very weak. Breakfast was pretty good. cereal and eggs/sausage. Get this..they offer dinner Mon-Thurs. My boyfriend had the dinner last Monday. He said it was really good. lasagna and salad. That will save you money. Meijer is right across the street too.

    5
    « Outstanding curb appeal/pleasant rooms/friendly staff »

    So happy to have happened upon this conveniently located gem in Grand Rapids. Hop on I 96 for easy access to all of the fun downtown GR, including breweries, comedy club, concerts, museums. Great proximity to the airport, if you need, too.

    5
    « strongly recommend »

    I had a great experience at this hotel-- the breakfast was exceptional also had a light lunch during the evening. The beds were comfortable. The facility was clean and quiet. The staff was friendly and helpfull.

    5
    « A great stay »

    We traveled down to Grand Rapids for some local attractions, and we were looking for a place to stay. Hot Wire offered an excellent deal on this hotel. The hotel was fantastic. Our king suite was comfortable for myself and two children, the pool is clear and huge, there is a complimentary dinner, and breakfast was great. It was a gem of a find for the deal we got through Hotwire.

    5
    « Very clean and comfortable! »

    Loved the way the bed was so comfortable and soft. The elevator smelled fabulous and the entire establishment seemed to radiate cleanliness and fresh accommodating vibe throughout. The fridge worked very well and had abundant towels and soaps. The heat lights in the bathroom were a nice touch as well. Very friendly staff!

    3
    « Fine place »

    We got a big room, and bed was comfortable. Easy access to services around. Good location. There was a mild displeasing odor, probably due to manifest problems with the toilet flushing. Fixable issue, so should not be a worry for other travellers.

    4
    « Courteous Staff! »

    Kelsey at the front desk was very helpful! When I went to check in at the hotel, I was told that i couldn't because I was not 21... Disappointing it was yes, however i was able to get a full refund. At that point Kelsey called local hotels that had a minimum check in age of 18. In which she found the Red Roof Inn. In addition, she had a shuttle take me over there and since Red Roof is a sister company to Best Western she even transferred the shuttle service from the Best Western I had scheduled to the Red Roof Inn to take me to the airport. I feel very fortunate for her help, as I was already exhausted from my trip! Kelsey was my hero for the day!

  • 3
    « LA »

    Nice room but beds too high. It was hard to get on and off. Bathroom needed serious updating. The grout was crumbling and everything in that bathroom was old. The room had a nice big refrigerator which was nice. The room was a bit damp and the air conditioner was loud but it was needed. The staff was nice and the breakfast was good. I'd stay again if the bathrooms were updated.

    4
    « Good »

    Pros: Excellent staff, clean, quiet, decent breakfast, discounts to local restaurants, decent internet speed, great shower, plenty of hot water. Cons: One bed broken (foundation), Office chair too low uncomfortable working height at desk (chest level for me and I am 5'10) TV screen quality poor and few channels to choose from and refrigerator froze my food.

    4
    « Lovely for families »

    We traveled in a group and everyone found something to love about the experience. The basketball court on the grounds was a hit with some of the kiddos; everyone enjoyed the heated indoor pool. A simple, lovely dinner in the evening (which you take back to your room vs. eating in the continental breakfast area) was a nice surprise. We took advantage of 15% off our meal at Brann's Steak House (adjacent) both days. This is offered to all hotel guests!

    5
    « Great value for a nice hotel stay »

    The hotel was great. It had a nice indoor pool and sauna. There are also jacuzzi rooms, which I took advantage of. The hotel is clean, comfortable, and the staff was excellent. The hotel price was excellent and a great value for your money. Also, the steak restaurant next to the hotel is really good. The airport is only 8 minutes away, I will stay here again!

    5
    « Nice Overnight Stay »

    My husband and I were in Grand Rapids for a concert at the DeVos Performance Center. While it was a 15 minute drive to our destination, we chose this hotel because we have stayed here before and had great service. As expected, we were not disappointed. We highly recommend this hotel. Every staff member we encountered was very nice,

    2
    « Friendly Front desk, nice bed, nice pool-NO FOOD »

    I would love to rate this hotel higher, the front desk staff was pleasant, the cleaning staff kind and attentive, the pool clean and fun; HOWEVER, every time I looked closer I saw serious signs of poor maintenance. Our door did not work and took multiple attempts to open, the bed frames had huge exposed screws sticking out, the rooms were poorly painted and the bathroom had paint splatters everywhere and an ill-fitting recently installed door with the store sticker still on it. Then the breakfast was under-stocked and the woman replenishing would have been surpassed by a snail, worse still, she flat out lied to customers. We were there for 2 nights and when she felt diners had had enough she stopped restocking and told everyone they were out, they weren't, she was just done making breakfast for the 100+ guests that arrived hungry. I pressed her about the waffle mix (which comes in a mix that takes 2 minutes to whip up, she told my daughter they were out of it and I pointed out that I could see the replacement mix in the kitchen. She shrugged, I might have time to bring it out (there was an hour left of breakfast!). 40 minutes later, she did bring out more. If she had not been dishonest and at least pretended to be concerned i would have rated this hotel higher, but her attitude honestly spoiled the whole experience. I know this sounds like "American privilege" but most everyone was polite to her, she just literally could not have cared less about performing her job and it was obvious.

    4
    « Pleasant Experience »

    The staff was very professional, friendly, and accommodating. The room was nice, The beds were great! 4 pillows each. The indoor pool was huge, nice hot tub and workout room. Free breakfast was excellent. They even had hot dogs and more available when we checked in near dinner time.

    4
    « the hotel is is a good location and you can get around easily. »

    the room was big and clean...there was no street noise. They had a swimming pool and hot tub. The hotel staff was very friendly. also included was breakfast. The maid service was great by the time I got back to my room everything was done.

    5
    « Fast and friendly »

    Service year was great. It was clean and the breakfast was terrific. I was here on business but have found that these hotels are consistent every time. I have made it a habit to be at these hotels often and would encourage everyone. The price is great.

    4
    « Super value »

    Amazing, helpful staff. Nice, clean rooms. Breakfast here is a real treat. Quiet and peaceful here. I may even hit the hot tub tomorrow :) If I return to Grand Rapids this will be my first choice for lodging.

  • 5
    « What a great find! »

    We got a steal for this hotel on hotwire. We got 2 queen beds, and the room was clean and spacious. Wasn't fancy, but fairly updated and clean. Bathroom was nothing to write home about but wasn't sketchy either. The pool was huge, clean and had plenty of towels. Large hot tub was a little cloudy. Here's the #1 reason to stay: free breakfast AND dinner served daily! Breakfast was huge, 2 hot entrees, waffles, cereal, bagels, etc. Those 2 ladies worked their butts off to keep everything restocked and clean. Then at night dinner was served in the lobby! Each night they had a different entree catered in, as well as hot dogs and salad. Just the fact that you could vacation and only eat out once a day-awesome! Apparently this owner has several hotels down 28th street and does this at them all. Sure, you can stay somewhere fancy for way more money. But this hidden gem will get my business next time we go to GR!

    4
    « Great Value hotel in Grand Rapids »

    I had a series of meetings in Michigan and stayed at the Best Western Grand Rapids. Great value and comfortable suits, staff was great and went above and beyond for me and my group. We would all stay here again

    5
    « Quiet and clean »

    The most quiet hotel I've stayed in. Very clean and comfortable. The breakfast was very nice also. The location was very convenient: close to highways, yet in a nice area, close to stores and restaurants. This hotel was much nicer than a different one close by that we stayed in for one night.

    3
    « Friendly, but not quality rooms »

    Everyone was very friendly and helpful, but it's an old hotel. I had plumbing issues even after it was "fixed". It was not worth the price I paid either, though for a lower price I would stay there Free dinner and breakfast were good and the pool was nice with hottub. Fitness room hours did not meet my needs nor did it have what I really wanted.

    5
    « New Chair »

    Only problem was that the desk chair leaned too far back. Staff replaced it with a new chair in about 5 minutes! The room was very clean and bed quite comfortable. The only thing I saw that needs attention is the hallway carpet, but the hotel is very busy.

    3
    « OK for the price »

    Everything was clean, but definitely no-frills. The ceilings on the first floor looked like they are less than 7 feet - so if you're tall, make sure you get a second floor room. The bathroom was clean, but sink didn't drain well, and the tub had a patchwork of tiles that had been ripped out and put back haphazardly.

    5
    « 40 wedding avin party for sister »

    booked on line , was very satisfied with experience. our flights where midnight in and four am out. so we needed sleep and comfort . we received both from best western. the staff where very accommodating and assisted us with our difficult schedule and time frame. The convenience to the airport was also helpful. Hotel was remodeled , but the service and comfort where exceptional

    4
    « Happy Wife, Happy Lifer? »

    The Missus was pleased with the room (suite) and the breakfast. It was an overall good experience plus the location is convenient for our purposes when we visit GR. Staff had smiles on their faces and treated us professionally. Nice stay.

    4
    « Great visit. just one small issue »

    I have made several visits to this hotel for buisness so i decided to go with the family. Trip was great except for one issue that with a very small adjustment can be corrected for any future guests. My children and I were disappointed that the staff decided to add chemicals to the pool at 8:00am on Sunday morning rendering the pool closed for 3 hours. I would assume barring any catastrophe that I was not made aware of, that general maintenance of the pool would be appropriately conducted during its scheduled closed hours so to not impact guest access. Also a sign notifying guests of pool status would help, if I had not been in the exercise room and warn another family of the pools recent addition of chemicals they would have been unaware. Short of that I will still continue to use this hotel when i am shipped out to Grand Rapids.

    5
    « Vacation »

    Clean. Friendly staff. Accepts pets. Good price. Appropriately situation near major highway. Good wifi. Unfortunately, the pool was closed when we were there but sometimes things break. Good workout room equipment. Safe area.

  • 5
    « Great Hotel, Great Staff, Great Value »

    I had an amazing time at this hotel once again. I like the staff, their friendliness, professionalism, and respect to you as a customer. The wife and I got a Jacuzzi Suite, but our cooling system was not working for the room. The staff tried first with the maintenance guy, but after coming back from dinner and the room still hotter than outside, I had to go and request a new room. They moved me right next door, which was very easy to move all our stuff. Although, this room was cooler than the previous one, it was still too hot for my comfort but I managed and decided not to complain anymore. Overall it was an AMAZING time with just the Wifey and I.

    2
    « Not quite the usual standard of Best Western »

    Hotel staff were friendly and room adequate. Breakfast was very poor and advertised as a Full Breakfast. Hotel seemed to have a strange odor in hallways and elevator. Sink area wasn't cleaned properly in room.

    5
    « Great Family Get-together »

    We booked here to have 24 people in our family come for a get-together, visiting family in Grand Rapids. Booked 7 rooms all next to each other. Can't say enough of the staff...Rose, Kelsey and Kali who went above and beyond for us. This place has a great indoor pool with hot tub, outside basketball area, gym, rooms to use for all coming together, great breakfast and we even were offered deserts on the last night of our stay! Everything just was perfect. We were here for 3nights, 4 days...check in wasn't until after 3 pm, but we stopped In at 8:30am and were told all the rooms were ready and they let us check in early! Would totally recommend this hotel. Close to airport, HUGE Meijer's right across the street and many places to eat nearby. Can't go wrong here and the value was good. Hats off to the great staff and workers here! They were so friendly and helpful the entire stay!

    5
    « Responsive hotel in great shopping area »

    This Best Western Hospitality Hotel and Suites opened their doors with friendly staff and amenities that enabled me to rest well after a long drive. I felt cared for. The provided breakfast helped me relax, and I so appreciate it. I know where to stay if I visit Grand Rapids again.

    5
    « Located just off the expressway near airport »

    Location is very accessible to all features of Grand Rapids/Lake Michigan areas, year 'round. Clean and friendly, modestly priced even during tourist season. Family-oriented and attentive staff. Rooms are spacious and attractively decorated.

    5
    « Grand Rapids Airport Best Western »

    We had a wonderful stay at this hotel. The staff, especially the young man at the front desk, was amazing - going above and beyond what he needed to assure our experience was comfortable and pleasant. Our acomodations were very comfortable - clean and comfortable. We especially appreciated the window draping as it was as dark as night until we opened them in the morning to find it was bright and sunny out. The breakfast was very adequate and served in their clean area upstairs.

    5
    « More than I expected »

    This hotel offered shuttle service at 4: 30 am to the Grand Rapids airport and for returning our rental car the night before. A free dinner was offered the night before our flight as well as a bagged to-go breakfast early that morning. Each person we came into contact was very helpful. We stayed here at the end of a two-week UP Michigan trip and appreciated all the extras offered.

    3
    « My Stay »

    This was my second stay at this hotel. The first time, I was very happy with the stay. This time, check in took forever, there was trouble with the payment method that I had used a week prior without problem, the bed was very uncomfortable, the room was dirty, and there was glitter all over the hallway and room floor.

    5
    « Very Pleasant stay! »

    I had to bring my son to camp and needed a hotel to stay over. I found this hotel by bidding on a room on Priceline.com. I was pleasantly surprised with the room, cleanliness, and the breakfast provided in the morning that prevented me from having to stop somewhere else to eat in the morning before I headed home.

    5
    « Great place to stay. »

    Place was clean and neat. Staff was very courteous and knowledgeable of the area. Would definitely stay here again. We had a 4 night stay here and were not disappointed at all! Breakfast was typical for a Best Western. Room was very spacious.

  • 4
    « Good place for a night »

    This was one of the few places in the city to stay at. I was worry about the place bc of the reviews. The place is actually pretty decent. It was clean and had ac. Maids cleaned our room when we were out. We got a king bed with a pull out couch. Both rooms had a tv with cable. Bathroom was clean and had all the necessary toiletries. Offered breakfast in the morning which was nice. There's really no view in this area, and it's by the freeway, so might be noisy at night, but I was too tired to noticed. I would recommend this hotel. But didn't stay at the other ones, but this one was good enough.

    5
    « Amazing accomodations! »

    We booked this hotel through hotwire.com. Myself, my husband and our two small children stayed two nights. They put us in a King Suite that had two huge rooms (a living space with pull out couch, and a king bedroom) and two bathrooms. There was plenty of space for each of us to spread out and enjoy the weekend. Also, they brought a pack and play up to the room, right away, for the baby when we called to the front desk. The facility was clean, the breakfast was good, the staff was friendly and helpful. The pool was great. It was a great experience overall!

    4
    « customer service »

    I made a phone call to request a certain room type. Fallon helped me confirm the request. Although it did not go smoothly at first. After several attempts to explain, I finally have my issue resolved. Thank you!

    3
    « Stayed while visiting family, okay but not great »

    We stayed here (May 25th-29th) while visiting family, though this is more of a business hotel. We stayed in a king room at almost the very end of a hallway (rm 203). The hallways are a little like a maze but they have good signage and guest laundry which is nice. Our A/C in our room was at 60 but it was still warm in there (it rained every day as well, plus we had our curtains drawn, so the heat wasn't effecting it), so I don't think it worked quite right, it also made an occasional weird high pitch sound when turning off. The sheets were nice and clean, the refrigerator worked nice enough. They have done some remodeling but the caulking and painting between the doorway and the tub was done VERY badly, it didn't effect the function but looked bad. Also, the bathroom door would not lock. The microwave wouldn't work correctly, the timer/clock would get stuck and it would stay on despite it not counting down, and after we took our food out. This seems like a fire hazard... There were some bratty kids next door that would knock and then run. I know because I was looking through the peephole when they did it and would have opened the door but was not decent. I thought about calling the room and telling them to control their children but called the desk instead. They apologized but it continued the whole time we were there. They have a free breakfast, but we didn't partake. I thought it was nice they also had an upstairs dining area but it was very hot and stuffy. Also for how big and maze like the hotel is, they may consider having more than one elevator. We had a DND sign up and it was respected, we didn't have housekeeping in the whole time so can't speak to that. It was convenient to the freeway but not so close it was heard, and had several food places nearby. The last day (Sunday) we went down to the pool. It was busy and had a few kids but clean and nothing out of the ordinary. I believe the deepest part is 9ft which is more then most hotels. Some adults were monopolizing the hot tub so I can't speak to that. They also had a disable person lift and bathrooms (which not all hotels do) in the pool area. All in all, it's an okay basic place to stay if your not picky about things, I don't think it was worth the price though (our average was about $100 a night, $109 including tax).

    4
    « Far exceeded expectations of both me and my travel partner »

    Everything in room was in excellent shape: mattresses, video system, Internet access, sparkling bathroom. All appeared recently renovated. Breakfast was first rate. Check in super efficient. My partner and I felt we got much more than we bargained for. We both have a hard time believing it was rated a mere single star rating. We didn't bring suits, but there was an inviting pool as well. They also have timely shuttles to the airport. My partner and I look to save $ on our budget conscious trips, and have suffered through some lousy accommodations. This Best Western cost us less than some of those mentioned, but was by far the best experience

    4
    « Awesome Staff/ Great deal »

    I came up to Grand Rapids for a graduation this past few days. When I arrived the staff was very helpful. I have a list of pros and cons, however keep in mind I know this is not a 4 star hotel but for the price it sure beats everything else in its class. I would stay here again. Pros: I found a deal on Hotwire for last minute accommodations, and they gave me a king suite instead as a free upgrade. The room was clean it was a remodeled room with a good size TV. Checked the bed and no bugs or blood stains very clean bed. The breakfast was good for a free breakfast. Pool was clean and common areas where clean. Grocery store across the street and good restaurants nearby. Cons: Even though it was clean, my room smelled like a dead rodent. Fixtures are kinda outdated like shower head and no central thermostat. Shower curtain was too small, not long enough and drain kind of slow. The free soap and shampoo are very generic kind of garbage very low quality. No room safe :/ Ceiling paint not all done missed a big spot in corner room 125. Comforter cover by sheet not duvet Pillows need replacing very worn. Breakfast was very limited with hot items, one day it was Bacon and Egg Cheese omelette , the next day it was scrambled eggs and sausage links. Waffles are the only other option daily.

    5
    « Great Stay will return to this hotel in the future »

    Unbelievable person service. Clean Room, Quite room, Wi-Fi worked quickly, updated décor, hot water and cool air. Very well up kept hotel. The staff were al very friendly. Breakfast buffet was always kept full and hot. great selection. Pool area was kept up, crystal clear water. I don't EVER do these surveys but this was a terrific stay all around and wanted others to know. I will be returning to this location with my family. Also on a side note, there is a basketball pad and a garden gazebo area that is not on the list of amenities which adds to the family experience. Also the pool is larger than most hotels, and it has a depth to 7 1/2 feet. Indoor pool and was at a great temperature.

    5
    « great value »

    It was very affordable with awesome breakfast and comfortable room. The location is nice and the Brann's restraunt next door is great for a quick steak dinner of late night snack/drink. Centrally located as well near the highway

    4
    « Great Staff »

    This was an overnight stay. Room was very spacious and clean. As it was just one night everything was fine. In the morning went down for free continental breakfast by the way very nice breakfast setup. On my way back to our room I spilled O.J on the check in floor. Manager on duty was very helpful with getting it cleaned up quickly. He sure has a great staff who came right away and cleaned. They didn't make me feel as if I was a problem for them. I would stay there again

    3
    « As expected »

    Clean rooms, but the lobby and stairs needed vacuuming, Ask for a room in the front hallway, rooms in back were noisy at night, perhaps construction noise. Nice breakfast. Nice pool. Perhaps a little pricier than I was looking for

  • 3
    « Weekend stay »

    Overall the hotel was clean and breakfast was good but having three very large flies in the room that I had to take care of because the window would not close completely kind of put a crimp in the overall experience.

    5
    « Overnight stay between Detroit and the Muskegon Ferry »

    We stayed here on a road trip. It is located close to the highway exit. I received a large comfortable room on the first floor. Everything was very clean and the beds were comfortable. The breakfast was excellent with many choices. I would stay here again. The front desk staff was pleasant and friendly.

    2
    « 2:30 am call »

    Left clothes in the room, called same day to report. Staff couldn't find them but said they would check with housekeeping and call me back. Woke me up at 2:30 AM that night (!) to report that they couldn't find them. Seriously?! Room wasn't particularly clean, food on TV remote. Door hardware wasn't functioning properly, and the deadbolt wouldn't fully retract when I tried to leave the room, requiring 3-4 minutes of wrenching on the lever in order to get door open.

    1
    « Do NOT stay here! »

    This was probably one of the worst hotels I have ever stayed at. When we arrived there was urine in the toilet. When we tried to flush it down the toilet kept overflowing. I called the front desk and no on ever came to the room to take care of the problem. The beds were hard as a rock! The exterior of the hotel is horrible!

    4
    « Clean friendly & affordable »

    I travel constantly for my work. I stay in more hotels than I would like to. This being said. This best western is clean, the staff is very helpful. Nice pool and hot tub. Next to lots of shopping, bar & grill next door (you could throw a rock and hit it from the hotel entry. They also have an airport shuttle free of charge. * Note: if you are one of those whiney people who wants 5 Star service... Go to one of the 5 Star hotels by the airport. They start around $200 a night for standard room, get a suite apx 350-400 a night and you can get pampered.

    4
    « Would go again »

    This hotel is very nice. Everyone was very nice, but we were told that breakfast started at 6, when actually it doesn't start until 7 on weekends. We were unable to eat breakfast at the hotel before we had to leave for the day. Rooms were clean and service was good.

    5
    « Great Stop Right Off the Freeway »

    I ended a Michigan reunion trip with a quick visit to my nephew in Grand Rapids. I wanted something with quick access to I-96 and this is directly off the exit; easy on, easy off. I only stayed one night but everything was lovely and comfortable. Good-sized room, king bed, everything clean and neat and in working order. Breakfast the next morning was varied and tasty; the biscuits are particularly great! A staffer was continuously checking the buffet to make sure foods were replenished as needed. If I had needed a restaurant for dinner the night before there were plenty of options within walking distance, and many more a short drive away. I didn't use the pool, but there were many happy families enjoying the heck out of it.

    2
    « Served it's purpose but generally lacking »

    We were not able to checkin until 7 PM because the rooms had been cleaned even though check-out is at 11 and check-in is at 3. The staff acted like this was no big deal and just expected us to sit and wait. When we got into our room there was old eaten food in the fridge and the room was "okay" for cleaning. not great. The bathroom wasn't very clean and the shower was pretty gross. The water didn't drain in the tub so you were left standing in water the whole shower and the curtain was pretty dirty so I wanted to get out as quickly as possible.

    5
    « relaxing evening at Best Western »

    My husband and I had a wonderful evening at the Best Western in Grand Rapids, Mi. We booked the room for after a concert and it was awesome to have a hot tub right in our room to relax in. First time at a hotel that I actually wanted to take the pillow home with me!

    1
    « Terrible experience, not worth the money »

    This hotel is rundown and the halls smell like smoke. The bed was comfortable, but there was a huge empty space in the sitting area where a chair should've been. Except for the bed, everything was bare bones basic. I cannot believe we paid $159 for this room, but rooms in GR were scarce that night (we booked a month ahead). We stay in GR a lot, but never there again.

  • 5
    « Great Place to Stay »

    I've stayed at this hotel many times and the staff is always friendly and rooms clean. The pool and hot tub are great after a long day or drive up to Michigan. Breakfast is a little bland but filling non the less. Just generic egg omelets, sausage, biscuits and gravy, and waffles. The hotel is right off the highway so is great for travel. Next door is Brann's Steakhouse which is an amazing place to eat

    5
    « Spring break fun »

    Nice place, deep pool, big hot tub, they even cooked hot dogs for guests. Nice! This is close to many things. Even a Meijer is across the street if your forgot anything. We will go back. The price was under 100 & you can`t beat that.

    5
    « Great Stay with Great Employee »

    It all started when the Hotel's hot tub did not work. The wife was looking forward to soaking in some hot water to make her feel better. I went to the front desk to report the problem and the employee Ms. Amanda, exceeded my expectations in taking care of the problem. She offered to up grade our standard room to a Jacuzzi room, so that the wife could use a hot tub. She did an outstanding job in satisfying us. I will be sure to stay at this hotel again!

    5
    « The Best Sleep Ever! »

    We loved everything about our stay here. The guest room was nicely appointed and very clean. But the best thing about our stay was the incredibly comfortable mattress. We had the best sleep that we've ever had away from home. When traveling in the future, we will try to find a Best Western in the area.

    1
    « horrible »

    i had a not so pleasant experience the room wasn't the cleanest and staff wasn't the nicest. I wouldn't book this room ever again. Nor would I refer a friend. I kept getting knocks on my door hours before checkout even with the do not disturb tag on my door.

    2
    « Got a lemon »

    We have stayed here 5 times this year and won't be back. I am a Best Western Platinum member. They did give us a lower rate for the phone and the chair, but I gave up after that. This time I got the lemon room. It started with the phone in the room not working and a broken chair. They fixed that. Then I went to use the blow dryer and shards of metal blew out of it and it made a horrendous screeching noise. We were going to a special event, and I had to go with wet hair. Also, there were ants crawling on the bathroom floor. I have photos. The door looked like it had been broken in and there was no security lock on it. You had to slam it to get it to close. The bed if you got on the right side, the pedestal dropped to the side. I almost fell off the bed twice trying to get in.

    5
    « New Room Furnishing »

    I stay at this hotel several times a year and often request the same room. since my last stay in November, 2015, the room has been repainted and also new carpet, furniture & beds. A great place for the business traveler but also many families on the weekends.

    4
    « good b.w. in grand rapids »

    this hotel has a good, professional, & courteous staff. found them all friendly, helpful & courteous. all equipment worked in the room & it was cleaned well. the heating unit is not loud & works well. the pool is nice & has a deep end of about 7 ft. adjacent is a hot tub, that will mellow out your aches! breakfast is good, with waffles, cereal & eggs. i'd stay here again.

    4
    « Just a night away for swimming »

    Our overall stay was enjoyable, but I wanted to really extend a thank you to Lisa that prepared breakfast in the morning.. I was VERY busy and she kept right up with keeping everything out for the guests. She was friendly and smiled even through the rush of it all. :-)

    3
    « decent value hotel »

    The hotel was good for the price. Room was clean and comfortable. My only complaint is that it was very noisy in the hall until late hours probably because my room was located on the way to the pool. Very close to the airport which was helpful as I left on an early morning flight the next morning.

  • 1
    « Property Stolen, Nothing was done! »

    I had a package of 4 2-liter Pop stolen from me. I had purchased these right from Sam's Club right before I checked in. I had a lot of stuff in my hands so when I checked in to my room, I had placed the pop down inside the doorway. 10 minutes later, after unloading some things I went for the pop, and to my amazement and shock, the pop was gone. I reported it and nothing was done to locate it or to check cameras or to offer me compensation. I feel that they could have taken a few dollars off my bill to make it right or to even show that they "care" with what happened to me. I do not like to have things taken from me and never thought this would happen especially being right at my door. My room was right next to housekeeping door where several housekeepers who were coming in and out of that door..... but I don't know I am just so unsatisfied with the way they handled this, I am thinking about not ever staying with them again.

    4
    « good stay »

    Room was very nice , clean and modern. Bed wasn't the most comfortable , but far from the most uncomfortable weve ever stayed in. We had alot of water pipe noise in the early morning, loud enough to wake us from a dead sleep. Breakfast was great, but make sure you pay attention to what time it starts because if you are there a minute early the lady that sets it up will yell at you and give you dirty looks when you come back. the rest of the staff are all great though. For the money its a decent place to stay and the good far outweighs any shortcomings.

    1
    « Don't stay here »

    Don't even know where to start. It is very noisy in the room, any time the neighbors close the door you jump on your bad. The non-smoking room stunk like somebody just had a cigarette. After the front desk person was nice enough to give me another room, I've realized that none of the rooms have ny noise reduction and spent the rest of the night listening to my neighbors' conversations. The new room was very dirty! Dirty toilet and bath tub, the towel had blood stain, the sheets had brown and yellow stains. In the morning I've had another surprise waiting for me, a cockroach. I'm glad I haven't seen it before I fell asleep. In addition the elevator and vending machine didn't work.

    5
    « Friendly Staff, great service »

    This is a wonderful hotel: nice location, easy access to and from the airport, and great service. But what made my stay memorable was the way the staffs welcomed and respected me. To add icing on the cake, I was given a free upgrade to a suite.

    1
    « Double Charged for Two Bug Infested Rooms: Stay Away From This Place! »

    We booked two rooms for my daughter's birthday. She wanted to have a hotel camp out with the family and be able to go swimming. Since this place had the largest indoor pool in Grand Rapids, we opted to stay here. Booked two rooms and was double charged for them. The room my girls were in had tiny ants crawling all over the floors, and the room my fiance and I stayed in had earwigs crawling in the bathtub and holes in the bathroom walls. Both rooms smelled terrible as well. Management was unapologetic for the double charge (I even received a snotty email from one of the managers after I filed a complaint) and we had to return to the hotel on Monday to even get the issue resolved because they were unwilling to do anything about it over the weekend. They offered no recompense for putting our bank account into the negative and seemed to not care that their error had caused us financial issues. Stay away from this hotel!!

    4
    « PLEASED GUEST »

    We stayed the weekend to get away from the kids in a jacuzzi room and had a great relaxing time. The room was very clean and comfortable. There was a full house when we stayed and still had no problems or concerns. Breakfast was pretty good I just wish there was more seating space to eat as we had to take our food to our room and eat. Overall our experience was a fantastic one and we will be back when we feel the need to get away again.

    4
    « Nice place to stay »

    very accessible from the expressway, with in walking distance to Meijer and other stores, if you had to walk. The shuttle will take you anywhere you ask if you don't have transportation. We where very satisfied with our stay, everyone was very pleasant. We would stay again

    4
    « Not the best experience »

    I have stayed at this hotel 3 other times before this one and hands down have rated it each time as excellent and above average, however, my wife and I had a horrible experience with the breakfast staff just taking away items not letting us know it was time to shut down or asking if we wanted anything, also our Jacuzzi broke down and maintenance never showed up, and a light socket was broke so the light on the table would not turn on we had to move it to a different socket, so all in all It was not the best experience that I am used to having with this Best Western.

    3
    « improved over the years »

    I use to use this place as my "cheap stay"...it was tolerable,but, not nice. now, they are spending some $$ and improving..and raising rates in step. they need to keep moving the target higher to keep up with these rates..but, give them credit for attempting to improve.

    2
    « Will not return »

    There was so many things that went wrong on this trip. Firt lets start with the reason we booked this hotel. We booked it for the sauna. it said in advertisement that the sauna was still there, and it is still there but hard to use when it is padlocked shut and it is no longer a usable facility. Second thing is the TV. I am not sure why you even have a tv in the room. if no of the channels work then why have a tv in the room.... We watch Netflix on my phone it was that bad. The third thing is the heat.... well what is supposed to be heat. The heat worked when it wanted to. it would work for about 10min then it would just blow freezing cold air. and it never turned off. unless we turned the whole thing off it never stoped blowing cold air. we had to sleep with the system turned off so we could try to stay warm. when we finally gave up and called to have the heat fixed. the guy turned it back on hit it 2 times and said see there is heat. i said i know it will work for 10min and then it goes back to cold air. he asked if we where leaving today i said yes. he said it is fixed enough for the rest of your stay and left. pretty sure that id not fixed! So needless to say we will not be going back any time soon. TOTAL WASTE OF MY MONEY!!!!!!

  • 5
    « GREAT value and stay. »

    This hotel is a great value and the staff are great during check in and check out. The hotel has made some improvements and it is looking very good. The breakfast is great, fruits, cold and hot cereal, eggs, waffles, milk, juces.

    5
    « Visiting a Friend »

    I called the hotel while we were driving and asked about upgrading our room to a king-suite and having the additional change added to my bill. The woman that assisted me was very nice and upgraded our room without charge. Thank you! We ended up having our 4 and 6 year old grandsons with us for the second night and the sofa-bed was GREAT! The boys thought it was a magic bed. As my grandson, age 4 says, "We LOVE Best Western Hotel!"

    5
    « Good hotel, Great Price »

    I always stay at this hotel while in Grand Rapids due to location, quality & price. I often receive the multi-night discount due to the length of my stay. Rooms are very good for the age of the property. Although the breakfast eggs are somewhat rubbery, the sausage gravy is the best I've had in a hotel.

    4
    « Good Value »

    The hotel had nice beds and the Rooms were clean. Would recommend to anyone needing a good place to stay near the airport. Safe Area. Has a nice center area with basketball court and seating areas if you have an extended stay. Traveled for Business. Would stay again.

    1
    « Bed Bugs »

    My fiance and I reserved a King Suite for 2 nights. The rates were exceptional and the room was actually nice. We loved the fact that it had 2 full bathrooms. We checked in around 11pm. After getting settled in bed for a couple of hours, around 1am, my back began itch. After a few scratches I felt a bump forming and there wasn't any relief for the itch. My fiance turned on the lights and moved the pillows around....and there were tiny bugs crawling around. I smashed one and it was filled with blood. We were able to video another one crawling on another pillow. We showered and gathered our things carefully and left the room. The young lady at the front desk acted very unsurprised and nonchalantly told me that there's no way I could've seen a bed bug because they were "microscopic" . Oookay! However, my money was refunded by the manager Shawna and she gave me a courtesy call to let me know that she'd called Orkin to have them to exterminate the room

    3
    « Good for one night stay »

    Good location for visits to Grand Rapids. Had a meal at the Hopcat downtown which was well worth a visit. Visited during a road trip so we're surprised to find that there was an Art show throughout the city which was a great bonus. We managed to visit the Gerald Ford museum for free as a result of this. Hotel was clean and the Staff friendly and relatively good value for money

    4
    « Great for the price »

    The rooms were Updated and clean, nice staff and the breakfast was good. Overall, this was a very nice place to stay and well positioned between 28th street and I-96. Quick access to anywhere. Having stayed at 9 different hotels in the grand rapids area, this will be my first choice for economical stays.

    5
    « Stay here for ArtPrize »

    While this hotel is not downtown, it is only a short drive to view ArtPrize in Grand Rapids. There is where I stay when visiting Grand Rapids. My adult daughter and I enjoyed the hot tub the evening of our arrival. We had a pleasant stay.

    3
    « Average »

    The best part of this hotel is its location. It's right on 28th street where you can find most anything. It's less than 10 minutes from the airport. The rooms can be loud with a lot of hall noise. Maid service was poor - we left the room at 8am and came back at 3:30pm to get ready for a dinner meeting. The room was not prepared. I went into the hall and asked if she would make up our room next and she just kept saying "front desk". I went to the desk and the person asked "did you ask her in English"? Duh, well yes. My room didn't get made up for another 45 minutes. The rooms were clean but spare. Not even an easy chair to sit it. If you want a place to sleep, this is OK. Anything more, I'd pass.

    1
    « Needs serious updates! »

    Very disappointed with this hotel. Door hinge was broke and maintenance had to show us how to open the door a different way until they can make some updates. Fridge and microwave did not work until maintenance had to come back down and fix it. Knob in bathroom was broken right off. And sheets and bedding were so wrinkly that I wasn't even sure they were clean we will never stay with best Western again

  • 4
    « Good Choice »

    This property is a nice quit place with clean, nicely furnished rooms. The front desk staff is friendly and was helpful in recommending a place for dinner. It is conveniently located with a restaurant located on adjacent property. Other restaurants, a large sampling of corporate America, are located across the street. The breakfast room was clean and well supplied.

    3
    « Can't sleep with the noise »

    Staff was loud, 2-way radios, street noise and every shower or flush could be heard from other rooms. We never received an e-mail confirmation for our room so had to call 3 times to confirm. It was a no-smoking room but the odor was significant.

    4
    « Good night's sleep »

    Bed was very comfortable, heating/ac unit exceptionally quiet. This motel was a very satisfactory place to stay on 28th St. in Grand Rapids. Good hot breakfast. Breakfast area somewhat cramped--try to eat when not too busy. Coffee and tea in lobby nice touch.

    5
    « Good Stay & Good Price »

    This isn't a new hotel (60's or 70's design), but it is every bit as good a place to stay as a newer property. Staff is very friendly & responsive if there is a problem. The price is competitive due to several other hotels in the area.

    5
    « Great place to stay! »

    This is a great place to stay in Grand Rapids. The price was wonderful, the room was clean and it was perhaps one of the best stays in Grand Rapids! It's close to a lot of nice restaurants, etc. Accessibility to this place is quite easy!

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'Interstate 131. Rejoignez l'Interstate 96 East en direction de Lansing, prenez la sortie 43-B en direction East. Le BEST WESTERN Hospitality Hotel & Suites est le premier bâtiment sur le côté sud de la route.


Depuis : l'Interstate 96. Prenez la sortie 43-B en direction de l'est. Le BEST WESTERN Hospitality Hotel & Suites est le premier bâtiment sur le côté sud de la route.

 

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