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BEST WESTERN Hotel Designer Inn & Suites,  Galena

4.0/5  - basé sur 528 notations.
9923 W US Route 20, 61036-9187, Galena, United States - Voir la carte
+1 815 777 2577 +1 815 777 0584

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  • Réception 24 heures sur 24
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Sur la base de 529 avis de voyageur
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Galerie photo :
Vous méritez le meilleur et c'est exactement ce que vous trouverez dans ce superbe hôtel de Galena qui se trouve à seulement quelques minutes du centre-ville. Vous trouverez des hôtels de toutes tailles à Galena, mais aucun autre ne vous offre de tels équipements et services à des tarifs aussi abordables. Nous bénéficions d'une situation pratique dans la rue principale du centre-ville de Galena. Nos nouvelles suites de rêve sont remplies d'équipements de luxe et dignes d'un roi. Aucun autre hôtel de Galena ne vous propose de suites comparables. Loger à Galena n'a jamais été aussi facile, surtout en haute saison. Notre piscine intérieure/extérieure avec bain bouillonnant intérieur séparé vous permet de prendre le soleil à l'extérieur ou de rester à l'ombre à l'intérieur, au choix. Les autres hôtels dans Galena essaient de se maintenir à notre niveau mais n'y arrivent pas. Chacune de nos chambres dispose d'une télévision à écran plat neuve et d'un réfrigérateur/four à micro-ondes. Profitez d'un petit déjeuner quotidien gratuit composé de gaufres chaudes, fruits frais, pâtisseries, yaourt, jus et café 100 % Arabica. Cet hôtel de Galena est proche de tout. Que vous soyez en ville pour le ski, les commerces et les restaurants, pour faire des visites de sites historiques et d'intérêt, pour prendre un peu repos ou pour une escapade romantique, nous nous occupons de vous. Nous accueillons de nombreux jeunes mariés. Les voyageurs d'affaires sont également les bienvenus dans cet hôtel de Galena. Nos clients fréquents sont des employés de Honeywell et du chemin de fer. Des visites guidées en autobus sont également proposées dans notre ville pittoresque. Dubuque, Iowa, est à seulement 24 kilomètres. Notre hôtel de Galena offre un accèsfacile aux magasins, caves de vinification, restaurants, galeries d'art et magasins d'antiquités de la ville. Nous sommes à quelques minutes à pied de la maison d'U. S. Grant. Cet hôtel se situe dans la pittoresque ville fluviale de Galena . depuis août 2010, il a un nouveau propriétaire et une nouvelle direction. Nos clients bénéficient de grandes chambres spacieuses avec un coin salon. La plupart des chambres ont également un balcon ou un patio et les suites disposent d'un bain bouillonnant et d'une cheminée. Réservez votre prochain séjour au BEST WESTERN Designer Inn & Suites pour une escapade pleine d'émerveillement !

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Basé sur l'avis de 529 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
273
Très bon
 
154
Moyen
 
57
Médiocre
 
29
Horrible
 
16
En couple En couple 291
En famille En famille 106
Escapade entre amis Escapade entre amis 73
Professionnel Professionnel 22
Voyage solo Voyage solo 16
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BEST WESTERN Designer Inn & Suites,Galena
  • 5
    « nice weekend »

    nice weekend pleasantly surprised, breakfast was good and the pool was clean. Staff were friendly and rooms were recently updated with nice decor. Location of this hotel was less than a mile from downtown galena which made it even better. Thanks to the staff

    4
    « helpful honest staff »

    My jewelry box somehow ended up under the bed. When I contacted the hotel several days later, it was in their safe and promptly returned to me. After being the victim of an in-house theft at a 5-star in the past, I love to find such honest employees.

    5
    « Canellation »

    Unfortunately we had to cancel our stay. I booked with booking.com and followed their procedure. It wasn't working right so i phoned the hotel and talked to Dakota. He was very helpful and said i could phone back in the morning to talk to a manager. So i phoned in the morning and talked to Lynette, im not sure if sure was the manager, but boy am i glad i talked to her! We weren't charged for our rooms and hope to make it out there another time.

    4
    « Great value! »

    Check-in was smooth and quick, and the front desk clerk was friendly. The location is convenient to downtown Galena, and there's a family pizza restaurant just across the parking lot. Our room was large and relatively quiet with a small outdoor balcony. No elevator is a pain when you have a bunch of luggage, the stairway is so steep, and the ice machine on your floor is broken. The breakfast was better than average for a hotel of this size. The shower curtain liner was too long and dragged on the bottom inside of the tub. Loved the "clean" remote. Our biggest disappointment was the pilllows. They are lumpy, square and uncomfortable. We'd consider staying here again, but would bring our own pillows.

    4
    « Always like to stay here! »

    Clean, roomy & somewhat remodeled. Fair price for the area. Close to Main Street shopping, although driving there helps bring the shopping bags home. This last visit we experienced some noise in the room above us. But overall, a good stay.

    5
    « Convenient and reasonably priced »

    This Best Western is undoubtedly the most conveniently located and reasonably priced of the chain motels in Galena being five minutes from their downtown area for shopping and doing touristy type things. We had hoped for a handicapped accessible room but opted for a first floor room with both an interior door and a door which opened to the parking area which was great for moving in and out. Rooms are quite large, clean and fresh and well appointed. Great breakfast with hot entrees. We look forward to returning to the Galena Area and will definitely stay at this Best Western

    5
    « Great room »

    We spent one night and found the room very clean, large and comfortable. Nice large easy chair with ottoman, desk and chair, wonderful mattress and great new bathroom. Very large room and perfectly clean. Would definitely go back.

    5
    « Large room with a balcony overlooking a wooded ravine »

    This relatively-new hotel is located outside of the historical Galena downtown district, but only about a half mile away. Our room was quite large and had a balcony overlooking a wooded ravine behind the building. The second and third floor rooms in the rear all had a similar balcony. The front rooms overlook the parking lot. The room was very clean and the beds were comfortable. An added bonus was the sofa in our room. It made it extra comfortable for watching TV. The breakfast was excellent. The staff is friendly and offered helpful suggestions for those visiting the area.

    4
    « A very Nice Stay »

    After numerous trips to Galena to visit friends and sightseeing, we decided to stay overnight. We chose the Best Western Designer Inn, do to its proximity to downtown Galena and where our friends lived. A very nice place to stay. They have gone through some remodeling from what we understand. WOW, looks nice and they still are doing odds and ends. The room we stayed in was very clean and roomy. The Inn staff was very pleasant and helpful. They have a free breakfast in the morning. I expected the usual, coffee, juice and dried out bagels and rolls. NOT HERE! We had a choice of bacon, eggs, pepper-potatoes and eggs. Waffles, toast, juices fruits and the coffee. Hey the BEST coffee I have had in a long time. Best Western out did themselves here. The rest of the hotel was very clean also. They have an indoor and outdoor pool. The stay for us was also in celebration of our wedding anniversary. Very nice. I cannot say enough great things about the hotel. If you are traveling with your family or as a couple, I would recommend the Best Western Designer Inn not only for how nice it is but at a very reasonable and affordable price.

    3
    « Nice hotel...pleasant experience »

    My bride and I stayed here for our fall visit to Galena! We stayed in a regular room! King bed!! Nice sized tv! We spent most of our time exploring Galena so we just needed an adequate place to sleep, which this very much was! We enjoyed the walk out balcony! Our room was clean and our bathroom was spotless! We toured the crystal cave room and definitely will consider this unique room for our next trip! Morning complimentary breakfast was good! Adequate choices for all! Staff was friendly and helpful! This hotel is nothing fancy! But we found it to be a comfortable and clean place for a good night sleep! I recommend it for that!

  • 5
    « Score! »

    This is one of the nicer hotels that I've stayed at. I'm the kind of person that looks for deals to find a place to rest my head and I definitely found it here! Large room with balcony, comfortable beds/pillows, large bathroom, nice hot tub, nice indoor/outdoor pool, nice breakfast.

    5
    « Great place and Shannon very helpful. »

    A friend of mine stayed here. They loved it. They had a beautiful suite. I wanted something special for them because it was their anniversary. Shannon helped me leave a gift for them in their room. They were thrilled. I plan on staying here the next time I'm in town.

    4
    « overnight get away »

    Hotel was easy to find and 5 minutes away from Main street shopping. The hotel was clean and beds were comfortable. Ask for a room in the back of the hotel and away from the ice machine. If you don't mind hearing the people above you walking around the lower floor is fine. We had a room in the back of the hotel so the view from the private balcony was nice. The staff could use a lesson in customer service since we felt like we were brothering them when we checked in, and the breakfast is free, but, I would find a different place to eat.

    5
    « Wedding Anniversary Getaway »

    The staff was helpful from suggestions when registering to use the website to get a discount to giving honest feedback on where to eat and what to do. Still some work to be done but a very nice room minutes from town. Would return and recommend this hotel.

    4
    « Nice rooms, good location »

    This hotel has nice, roomy rooms, free hot breakfast, indoor/outdoor pool, hot tub. Plenty of close parking. You can get private balcony. Ask for one on back side or you'll be looking at parking lot. You may see deer in the evening, out back. My only complaint is that the floors must be 1 inch thick as you can hear those above you stomping, walking back and forth all evening (or the one above us did). This is disturbing to say the least. I've never heard this in a hotel before. But, location is close to Grant's Home and not too far from the downtown area. Price is good also.

    5
    « Great experience! »

    My room was very clean and large. The shower was wonderful and beds were comfortable. A variety of food was provided for breakfast. The staff was extremely friendly. I would stay again. good location.

    5
    « Wow what a stay! Yabadabadoo!!! »

    We went here for our 30th wedding anniversary. We reserved the Cave room. It was really nice! We also had 2 gift baskets in the room, one was a gift from a friend the other, I ordered for the room. They were both in the room as requested at check in. Room was perfect!

    5
    « Clean and quiet »

    If you have any problem with stairs, be sure to ask for the main floor. You can get to the pool/hot tub level if you drive don and park by the lower level door. the room was clean, and the hotel was quiet which is all you need since you spend the days in downtown area walking it seems uphill all the time.

    5
    « Pleasant surprise »

    We booked this hotel because it was Best Western and it lived up to our expectations and BW quality. Room was clean and quiet. We liked having refrig. & microwave in room. Staff was pleasant and helpful. Only downside was breakfast area was small and crowded and breakfast was mediocre, but adequate. Hotel is convenient to Galena (1/2 mile away) and to Grant's home (even closer).

    5
    « Fantastic stay »

    Upon arriving we were cheerfully greeted by the receptionist. Our accommodations were immaculate; the bathroom was newly remodeled as was the room. We had two extremely comfortable queen-size beds, a large sofa and a small balcony with a gorgeous view overlooking the back of the property. Breakfast was delicious with waffles, sausage, biscuits and gravy, cereal, fruit muffins and juices. Our stay definitely exceeded our expectations and we will certainly be returning.

  • 4
    « Pleasant stay »

    We booked this room because Best Western was fairly close to downtown Galena and it had a pool. As it turned out we did not have time to use the pool. The location was convenient to downtown Galena (less than five minute drive) and to the casinos in Dubuque (about 15 - 20 minutes). We did not spend much time in the hotel so I cannot comment too much on the services and amenities. They did provide a hot breakfast bar which was nice.

    4
    « Great location!! »

    Very convenient to Main Street. Room was very clean and service was great, even got clean towels when we didn't order them. Nice touch! Breakfast was adequate for what we wanted. Pool and fitness center very clean. Since the hotel is under renovation, we found our room to smell a little musty when we first walked in. I feel confident that will change upon completion.

    5
    « Wow! Beautiful! »

    Beautiful room! Walk in, jetted shower, fireplace, balcony, what more could you ask for? How about a circular bed with stars on the ceiling? This is a designer room. Very Happy! Everyone here very nice and polite.

    5
    « Great Stay!! »

    We had a great stay, the staff was friendly and helpful. There was an indoor/outdoor pool which was really fun, also a whirlpool. Pool temperture was great. Hot breakfast was good with lots of choices. Room was big and very clean, looked like everything was newly updated. We look forward to staying again.

    5
    « Best Western Designer Inn & Suites = Best Hotel !!!! Another great stay »

    My daughter and I were taking a road trip. We spent some time in Iowa and decided to drive home through Galena, IL. I have spent time with my husband in Galena and I wanted my daughter to see how quaint it is. I had previously stayed at the Best Western Designer Inn & Suites and had a wonderful stay the first time, so why mess with something that works well for you. We were not disappointed!!! The room was very clean and comfortable. The staff were friendly and helped me remember the awesome restaurant I had eaten at before! The continental breakfast was very nice!!! Coffee was just the way I like it and all the breakfast choices were delicious !!! I absolutely recommend this hotel to anyone staying in Galena. It was close to the downtown area and we had another great stay!!!

    5
    « Great place to stay! »

    Had an absolutely fabulous stay at this hotel. The rooms and bathrooms are all newly remodeled--beautiful and large! The staff was welcoming and helpful. I loved the hot daily breakfast. It's only a 1/2 mile from Main Street so that is a plus. Very clean. Will definitely stay again. I recommend this hotel!

    1
    « TERRIBLE STAY »

    I am a 49 year old disabled person. I ask for the disabled room. I also told them that I need access to the pool as I do water therapy EVERY DAY. In MOST hotels, the handicap room is closest to the front desk, breakfast area - near entrance and access to pool. NOPE! I had to have my sister drive me around the building and walk into the lower level of the building to get to the pool. There is no family bathroom with the pool. Dark and gloomy pool area. Hot tub was a death trap. I am able to do a lot as a disabled gent, but they got the hot tub at Montgomery Ward in the 1940's - no deck to it - poor railing use. It was terrible and we stayed for 4 days. We love Galena and will be returning, but will be staying at another property. I checked it out before we left Galena the last time. I also was not informed that they were under construction. There was noting comfortable about this hotel. I did like the Singer sewing machine table the TV was on. LOOK ELSEWHERE!

    5
    « Excellent Room for the Price »

    I was pleasantly surprised to get a suite with a small balcony for the price I usually pay for a room with just a bed and nightstand. The complimentary breakfast was good and the staff did a good job of making sure everything was kept available.

    5
    « Great Stay »

    Had a very nice stay, lots of parking, very close to historic downtown. Great price. Our original room faced the parking lot/road. Was a bit noisy and not too appealing even with the balcony. Went to the desk and asked for another room facing the woods, nothing available. By the time I had gotten back to the room, the lady at the desk called to say the had a cancellation and moved us to the back side of the hotel with a nice view of the trees. Sat on the balcony and listened to the owls after touring this really nice historic town. Thanks...will stay here when we return. Only downside is no elevator to the second floor, so keep that in mind when booking.

    4
    « A Surprise from "YabaDaBaDo Land...... »

    What a special treat for my husband and I on our 40 year anniversary Bucket List Trip. Booked a hot tub suite not knowing it was a Fantasy Suite. Large room great location not far from shopping downtown. Would highly recommend for a couples shopping and exploring Galena Day!

  • 4
    « It's all you will need »

    This is a clean quiet motel, with a nice indoor/outdoor pool. Close to a decent restaurant and considering the area, the price was good. It even has an outdoor balcony. Good value for the money. Nothing fancy, but then again, the room is not the destination.

    4
    « It's got it all »

    Right off US 20, the place has ample parking and the room we had was nicely renovated. The breakfast in the mornings is nice, more than just pastries. We had a micro and fridge in our room as well. The pool is indoor and outdoor, but we didn't have time to use it. Clean and much less cost than the B&B's around Galena. We gave it two thumbs up! Oh, the shower head is great!

    2
    « not pet friendly »

    Room was nice enough. The problem we had is it says its pet friendly and yes you can bring your pets BUT you cannot leave them alone in the room even if they are crated! Which means you have to take them with you whevever you go! Not smart if you go to Main street for shopping. I realize some dogs are barkers but ours are not. I would advise you to either book another hotel or board your dogs at home before coming to Galena...That's what we will be doing.....

    5
    « Road trip w a large group of friends »

    I recently stayed at this Best Western... Can I say WOW what a great big room! The rooms were very nice, maid service was wonderful and we even had a fireplace plus a balcony! I wish they had a larger meeting area but we made it work. Location was great to historical Galena.

    5
    « Excellent Stay »

    Friendly service and great value. Upon checki-in we were greeted with a box of chocolates to help celebrate our anniversary. How thoughtful and generous. Clean rooms, good breakfast and wonderful employees!!

    5
    « Relaxing. »

    Very friendly and clean. Galena to the East and the Mississippi to the west. Stores near by and places to eat. Being right on Highway 20 makes it very to find. Plus the views getting there is breath taking. The park in Iowa on the river was awesome. If your a bird watcher you will love it.

    4
    « nice place »

    This hotel has been upgraded and the rooms were very nice and clean. Have some that are "themes" and we got the log cabin room. Wish there would of been an elevator. Pool was nice but could of been cleaned a little better. Breakfast was good. All in all, it was a great place to stay.

    1
    « Dirty shower tub and no help.... »

    I stayed at this hotel for my birthday weekend with friends and we had 2 rooms. The shower to our room did not work and the bath tub did not drain- which was pretty gross to think about. When we asked for a solution we were told by management that they cannot do anything for us. Cleaning service told us that there is a room available for us to shower in; however they had cleaned it and did not want us to use it after it had been cleaned... Were they going to offer us to use it dirty??? Manager was supposed to contact me to discuss the issue, I was never contacted. I called the hotel 3 times, never with any resolution or follow up. After the 3rd time I was promised a $20 credit to my credit card (which I never received). $20 credit for a no shower room that cost almost $200 seemed ridiculous, but no one cared to help me any further. The GM never called me or contacted me, which I think is unacceptable for any management to do if their business had an upset guest. I would never recommend this to anyone- not unless you want a shower tub that doesn't drain and backs up dirty water.

    4
    « Spacious, clean bedrooms! »

    This is an older facility that has been upgraded. Each room is somewhat different from the next, rustic but comfortable. We had a large group staying here and the staff was courteous and helpful. Breakfast was pretty good for a small inn too. The inn is conveniently located close to downtown shopping and historical points of interest. The bathroom didn't have as much counter space as I'd have liked and the cord to the coffee maker wasn't long enough to reach the outlet. Other than that, it was great.

    3
    « Nice place but smelled terrible »

    We stayed one night. Room was spacious,clean and in good condition.The pool was great and well maintained. However, the room smelled so bad,even after leaving the balcony door open that I couldn't wait to leave, Either old residual smoke or wet dog would best describe it.I would never stay here again

  • 4
    « Excellent Value But No Elevator »

    This hotel deserves an excellent rating for value. The rooms are clean, spacious, comfortable -- during the summer season, about $90 including taxes! It is located on US 20 on the side of the river opposite from the main tourist street. We had no problems driving down to the main street or back. A gas station with competitive prices is situated right next door in case you need to fill up. Our major concern is that the hotel does not have an elevator. We carried our luggage up a floor. If one has a room on the first or basement level, that will mean carrying down and back up. Luckily, we can move our luggage around fairly easily. However, one can encounter issues depending upon capability and perhaps size of the family. Just be aware of this situation before you book and ask for a room on the main (2nd) floor.

    4
    « Good location, nice place to stay »

    Hotel is in a good location and they have a nice, friendly staff. The breakfast was really good, the room was clean.....everything we look for in a hotel. It might not look like much from the outside, but inside everything was very nice. We would stay there again.

    1
    « No Elevator - Not accomodating »

    We arrived a little early before check in - We were not allowed to check in but asked where our rooms were located. Advised on 3rd floor - I told the front desk that i can not walk up stairs very well. they told me that was my room and I could not change it. I have never had another hotel tell me that they couldn't switch my room with another to accomodate me. I was very upset because I had to suffer up 3 flights of stairs in pain. The mattresses were very old. I had asked for a newer mattress if possible due to a bad back but did not get it. Also, we traveled with another couple. I had asked to be put next door to them, or at least on the same floor and they did not fill that request. Their air conditioning did not work all night. The staff was unfriendly and unaccomodating to special needs and we would never use it again.

    5
    « Great hotel in Galena »

    We stayed for two nights at the Best Western in Galena, Illinois. The hotel was perfect for us. Quiet with great hospitality. We will stay again if we come through this way again. A perfect place to stay if you are visiting Galena.

    5
    « Ladies weekend »

    Everyone that worked here were so accommodating from the reservation to the check out! Nice breakfast, good location, nice rooms....wonderful stay! We did not get to try out the pool so can't comment on that.

    5
    « Everything was nice. So clean, and as if they thought of everything. »

    The rooms were bigger than I would have expected, with a couch. The pools/ indoor to outdoor were a treat, since it was nice out I could be outside and look at the sky. Breakfast was great, with a potato sausage dish. The Irish pub two doors down was very handy for food and music. We had a fantastic time in Galena. We took a taxi downtown once which was $15.00 flat rate.

    5
    « Sleep under the stars »

    We booked the Crystal Cave room for a 1 night stay in Galena. We were celebrating my girlfriends birthday for a weekend getaway since we had never been to Galena before. The room was amazing. The star lights in the ceiling were nice. We didn't use the fireplace because it was the middle of summer, but we turned it on for a few minutes just to check it out. The hot tub was awesome. Be careful getting into it, or else you'll end up planking on the knobs like I did. The bottom of the tub is quite slippery. However, once in the tub, it was nice. There's a waterfall in the corner near the hot tub for ambient sound effects. The shower was amazing! It has a rainshower nozzle head over top and one of those long body length contraptions that has nozzles to clean all parts of your undercarriage. The shower room (and it was a "room") even has a little sitting ledge. This room was THE best I've ever stayed in. We did not use the steam room, but it too looked quite nice. I ordered flowers for the room a couple of days in advance which is usually too late to book them thru the hotel. I called up the office and they were able to have some delivered, even in the short amount of lead time. Kudos to the front desk lady who helped push this thru! I truly appreciated that you went the extra mile! The only downside that I have is with the price. It seems that during off-peak days, the price is $100 less. While the room is nice, I don't think it's right to pay that much more just for the weekend or peak times.

    4
    « Nice clean rooms with Outdoor Pool »

    I always like an outdoor pool in the summer and most hotels in the Midwest only have indoor pools, so that being said, that's why I now try to go to Best Westerns in the summer. The pools are normally indoor/outdoor at Best Westerns which is pretty cool because you can swim under a plastic little curtain thingy and be inside or outside. The pools i've been too are pretty small on the outside BUT they are clean and not many people seem to be in them, so it's nice. I've brought my music and wine and we had a great time!! The rooms are nice enough, comparable to a Holiday Inn or Comfort Inn. That kinda surprised me.....I don't know, why other than I always thought Best Western was a lower class hotel. I was Wrong, maybe they have been before but they've been renovating all of them, so if you haven't stayed at one for a couple years give them another try!! The only problem I've had in a few of them was we kept getting locked out of our room and had to go back to the front desk to get a new key made. A little annoying but again they have an OUTDOOR POOL...so it's an Annoyance I can live with!! :) At this Best Western they have Fantasy Suites though I didn't stay in one.

    4
    « Easy Choice - Nice Place »

    Clean and quiet and very nice staff. Nice room nice price. And the free breakfast was typical, a bit crowded but pretty good. We had two queens with totally different mattresses. One real comfy, other just ok. Everything else was perfect. Location easy to find and plenty of parking.

    5
    « Great place to stay! Would stay again! »

    Loved the big rooms. Nice decor--newly remodeled rooms and bathrooms which is a plus. Great free hot breakfast. Close to town. Enjoyed the nice staff and rooms were clean. Would recommend and would stay again when we visit Galena.

  • 4
    « Clean and close »

    We just needed a hotel to stay while we did our activities. Inside looks new and rooms very clean. Bed was decent and bathroom very clean. If you are looking to spend more time out of the hotel and want something to come back to thats clean and comfortable and not pricey this is a good bet.

    2
    « Has gone downhill MAJOR »

    I requested to be put in a quiet room, and instead was placed near the check in desk, facing the parking lot and highway--NOT quiet whatsoever. I was greeted to my room by 2 flies (who I have yet to catch) and 3 large crickets (got those killed with my shoes). The floor was not cleaned well, as near the bed there were cookie crumbs strung all around, popcorn kernels and a raspberry (YES a raspberry) smushed into the carpet. Absolutely appalling. I don't even know how to explain how disgusting it was to enter to this. Also, I went to make a tea in the breakfast area and noticed ants everywhere, all over the honey, all over the counters. So gross. I have stayed here many times, and the last time we also experienced an issue. The check in is at 3pm, and when we came to check in at 330, our room was not ready. We came back at 430, the room was still NOT ready. So they said would just call us when it was ready. Finally at nearly 7pm, we received a call that our room was ready. Well, we had an event that night at 6 and were less than pleased to go to it without being able to shower and get ready in our room. Checking in at 7pm because the hotel did not have housekeeping is unacceptable. We were offered nothing for our troubles, nor were we given an apology. Do to these last two stays with this hotel, I will not be staying again. I cannot believe this is up to your standards, Best Western.

    4
    « Loved the themed suites! »

    Great place to stay in the Galena area! Especially loved the themed suites, we stayed in the Crystal Cave for our wedding night. It was very clean, well decorated, & something different aside from a regular hotel room. Would recommend for the themed suites!

    5
    « Great place to stay »

    The motel was very easy to find. It is very well maintained. There are two restaurants within walking distance. Our room was large and clean. It had 2 doors - one to the outside (with a small patio) and one to the inside corridor. There was a long bench that held 2 suitcases. The work table was large. There was a microwave, fridge, and coffeemaker. AC was quiet and efficient. The room was very quiet - we were 2 doors down from the breakfast area and never heard any noise in the morning. The bathroom was small, but the layout was done so well, that there was plenty of room to move around. Breakfast had all the usual items plus premade omelets, hash and french toast

    3
    « Average disappointing »

    If you're counting on the wifi, you will be disappointed - did not work at all. If you're staying here for the pool, it is ice cold and the pool-room is not clean. Be warned - there is no elevator and the stairs are steep - not to current code. The lower level rooms have outdoor entrance, they market as a "patio". The breakfast bar appeared to have good food at one time, if you get there past 8:30am, they don't refill the food .. eat early. Contrary to what they tell you, this is not walking-distance to town.

    5
    « Excellent hotel for the price. »

    Only a mile from the center of town this hotel was the best of 7 hotels on our 8 day trip. Planning to come back here in the fall. Clean room, bathroom, and loved the deck to have a beer and watch the sunset. Very relaxing.

    5
    « Good Choice »

    This hotel was exactly what we wanted. It was in a very good location and the staff was very efficient. There was a restraint right nest to the hotel which was very useful. We decided to stay an extra day and the staff made every effort to accommodate us. The free breakfast was simple but meet our needs.

    5
    « Cleanest room ever ! »

    We stayed two nights in one of the fantasy suites and were extremely happy with our room. Clean, quiet and beautiful decor. Staff was friendly and helpful . Usual hotel breakfast but area was clean and well stocked. Would love to stay here again and try another fantasy room !

    4
    « Spur of the moment stay »

    Booked online using a trip booking tool. Immaculate room. Sparkling bathroom. Balcony was nice. The hotel website doesn't mention one key item: no elevator for a three story building. We had a room on the third floor, the pool was on the 1st floor. I didn't visit the pool area due to the two flights of stairs required each way. Front desk clerk overworked in the AM doing double duty as guest relations and breakfast buffet service. At one time, there was no coffee of any type, no syrup, no yogurt, no fresh fruit, very little of the fruit topping for the waffles. After replenishment, they were able to only address the coffee and syrup-all other items were "out of stock." This was on a weekday in the summer. Fantastic idea with the pass-through indoor/outdoor pool however with the pool backing up the woods, scheduling cleaning it at 10AM daily means that by the time the guests check in that afternoon, the outside pool has accumulated debris making it less than enjoyable to swim in (from another person in my party who did use the pool area). Not sure if the facility is considered handicapped accessible--no automatic door. Facility appears to be mid-remodel and should be stunning when fully complete.

    4
    « Quiet and inexpensive midweek stay »

    Stayed here for 2 nights while on a mini trip Located just off the highway going into Galena, maybe a 3 minute drive to downtown Clean, quiet even tho we were on the highway side. Decent enough free breakfast and morning paper available For $69 per night would stay again.

  • 5
    « Great Get Away »

    Great place to stay we stay here every time we go to Galena Very Clean newly remodeled rooms very nice pool is always clean Hot tub is great. .Breakfast always has a cold and hot and waffles has every thing you would want to put on top of it.

    5
    « Best Hotel in Galena,IL. »

    It has a very nice breakfast buffet. Nice clean rooms and some have balcony's. A pool,hot tub and a fittness center. The employee's are very nice and helpful. If you like shopping Galena,IL. has a town with several small shops.

    4
    « Great newly updated surroundings! »

    My room was just down the hall from the check-in desk. The hotel provided very efficient and friendly service with a quiet room and nearby exercise area for my dog. Breakfast was always very good with lots of choices and coffee was always available. Snacks were even provided around Happy Hour time!

    5
    « Nice location »

    Actively being remodeled during the summer. The lobby was nice and modern. The room was larger than expected. The living room was a nice surprise. We definitely enjoyed the balcony. The only issue was the breakfast time during the weekdays. Most go there for vacation. The free breakfast ends at 9am. Way to early for a vacation destination. The pool area was clean and had an indoor and outdoor combined pool. We enjoyed that.

    4
    « Great Hotel - Clean and Quiet »

    A nice Get-A-Way weekend. We did the advance purchase when we made our reservation, very good price. We booked a 2 Queen Bed guest room. Our room (#216) was exactly as described in the website. This room was extremely clean and very quiet. We enjoy having a room with a sofa, we were also surprised to have a balcony. The people at the front desk were very polite and helpful. Breakfast was excellent. Very nice, we hope to use this Best Western again.

    5
    « Quick Trip »

    We enjoyed our stay at the Best Western in Galena as it was conveniently located just minutes from historic downtown Galena and just two minutes from the access road to Chestnut Mountain Resort where we needed to be for social event. Probably one of the largest rooms we have had at any motel where we have stayed. Standard breakfast but kept replenished by caring staff. We would definitely return.

    4
    « Best Western Designer Inn & Suites Galena IL »

    We had a great stay 6/22/16-6/24/16. The staff was very helpful. Our room was clean and refreshed every day. Room decor had just been updated and was very nice. Breakfast was good quality and refreshed it as needed. The weather was great so we enjoyed our private balcony. Good value. We would stay there again with this owner if we ever make it back to Galena.

    5
    « Girls weekend getaway »

    Had a very enjoyable stay. Staff was very kind and helpful. We were pleasantly surprise at the size of our two queen bed room. Large and roomy for 3 females. It was very clean and decorated nicely. Beds and linens were clean and comfortable after a day of shopping in Galena. Breakfast was very good. Had a nice selection of food items. Something for everyone in our party. For a Saturday evening in the middle of summer the price was comparable to other hotels. Loved having a refrigerator in the room. I would recommend this hotel in a heart beat.

    5
    « Best Western in Galena, IL »

    My husband and I recently had an enjoyable stay June 22-24, 2016 at the Best Western Designer Inn and Suites in Galena, IL. The room was clean and comfortable. We stayed in a room with the balcony facing a peaceful wooded area. We like to stay at the Best Western because a delicious breakfast is included in the price. So, you can imagine our disappointment on the first day when we learned that breakfast ended at 9:00, at that time it was 9:05. I called the front desk to see if they were still serving, and was told that if we hurry we could get breakfast. We did and enjoyed a tasty breakfast. The next time we visit Galena, IL we will definitely be returning to this hotel. Tonya S.

    1
    « filthy »

    Staff was very inattentive and the rooms were dirty and smelly. Strayed there a few years ago and loved it. Told many, many friends to stay there. Don't know what happened since our last visit but would never want to go back. House keeping never cleaned anything in our room in the 6 days we were there. Never wiped anything down or even thew out a dirty cup. Replenished soap & shampoo and that was about all. One day they never even come in to clean. Rug so dirty sox turned black in only a few minutes and in some places they actually stuck to the rug. :-(

  • 4
    « Close to Grant's House »

    If Galena had sidewalks at that end, this would be a 2-minute walk to Grant's House, then maybe 5 minutes to downtown/shops/restaurants. This Best Western is on Highway 20, but we never heard any traffic at night. Pool area was pretty cool- indoor, but under-the-wall to outside, with a concrete deck area out there. Convenience store to the west, Happy Joe's and a more-expensive competitor's hotel/Irish pub to the right- perfect! eg:kids=pizza, adults=pub.

    5
    « A great stay!!! »

    Large, clean, newly redone rooms and friendly staff!!!! I was a little worried when I blindly booked the room on Priceline express deal. But it was the price I needed in the area I wanted to be so I tried it. The town name confused me but I looked on map and was pleased when I got there. It was easy to find and in galena has far as I could tell. Location is great!! Breakfast had several hot choices. I will stay again!!

    1
    « Vacation getaway »

    The first two nights we stayed in a regular room was very nice they were clean everything worked well the beds were comfortable my wife decided for me for Father's Day she would rent me the Crystal Cave room for my gift the room as wonderful as clean nice hot tub and shower very nice place to stay but my wife has undergone cancer treatment seven years ago and since then she has neuropathy in your legs in her feet so we thought it would be nice for her to use the sauna so they sent a lady down because we could not get it to run and she said they wouldn't make some sort of adjustment and take care of us on this so me calling for 2 to 3 days finally on the third day the manager called and all she offered was a $50 gift certificate and I explained to her that I would probably not be back to clean up for some time as we are going different ways on our trips every year and we plan several so that was all they were willing to do no credit on my bill the room was $270 for one night which I think was a lot for this room so Renters of rooms beware make sure that everything works before you pay with your credit card or whatever legal tender you're playing with because you will not get your money back these people the breakfast first two days were just ok the third day on the weekend it was a better breakfast they put out better stuff all in all I would give this place to stay probably a d-minus I was disappointed for the money that I paid thank you

    5
    « Best Western Designer Inn and Suites »

    Reserved the Crystal Caverns Fantasy Suite for my husband and I on June 10, 2016 for a surprise getaway in Galena, Il. I usually stay at BW since I am a Platnium Card Holder, but did not know how the Fantasy Suite would be, Tried to book one of the Suites earlier in the year, and they were always booked, they only have a few, they are redoing some of them, I think they have about 6-7. Different themes. I wanted to Book the Crystal Caverns and seen It was available and booked it. Ready when we arrived, Hotel is small looking on outside,, all the Fantasy Suites, I think are downstairs, which is nice and quiet. ours was room 110, We were greeted very nicely, told that downtown Galena had shopping, places to eat, but parking is sometimes hard to find, but they have all day parking for $5.00 a day. Got to our room, Wow! Cannot explain everything, more than I expected, Lighting for everything and mood lighting, very nice, Bathroom huge, with separated large, and I mean large shower, with the showerhead on the ceiling, and waterfall, and handheld shower and the jets for your back, ect., large Jacuzzi for 2. Waterfall in back of that, but did not work. Private sauna, 2 nice sitting areas, areas with led, starlit lighting above the Jacuzzi, and the large bed, which was memory foam bed. large screen TV separate wet bar, to much more to explain, all in a cavern like atmosphere with flickering candle like sconces along the walls, in bathrooms and you can control every light in this room.! Amazing! Jacuzzi always warm, shower has digital water tempature adjustment. I cant say enough about it. They do have a pool there, indoor, heated and you swim through to the outside, but the outside is small, we did not use it. gas station, next door. Nice ride to Galena also! Breakfast is usual fare, Coffee, eggs, waffles, toast, all good. Thanks staff at this Best Western, WE will be back, This room is very clean, the Jacuzzi even reads that it cleans itself! Price for the room is very reasonable, please go to their website! Book early, they have ski resort nearby.

    5
    « Vacation »

    What a cool room we rented one of the themed rooms that look like a cave this was phenomenal this was very fun and very unique it's a must-do if you can afford it it's kind of pricey but it's worth it. Hot tub sauna flat screen TV waterfall very nice amenities

    5
    « Romantic Room »

    It was a very romantic room, we loved it. The Jacuzzi was awesome. The lights above the Jacuzzi and bed were like stars in the sky. The view from the balcony of the woods was great. Fireplace, Mirrors, Mood lights. We'll probably come here for our next anniversary.

    5
    « Excellent »

    The room was beautiful. We came to Galena for our wedding anniversary and we absolutely loved it. The bed was very comfortable. I loved everything about the room. I loved all the aspects of the room. It was supposed to be a romantic evening and the room helped with that tremendously.

    4
    « Galena Visit »

    We enjoyed our stay at Best Western as they have updated recently and currently updating other rooms. We had a king room with hot tub. Room was freshly painted, nice décor and very clean. Bathroom was also updated, however a little on the small side, was very nice. The only thing I noticed, being on front side of building and close to road, there was a lot of traffic noise, trucks mostly. If you need quiet, request backside of building. Nice little breakfast included, scrambled eggs, potato's, toast, rolls, oatmeal, juices and coffee etc...This hotel offers a pool and hot tub. Good stay, priced fairly.

    5
    « Family stay »

    We really enjoy our stays here in Galena at The Best Western, clean and family friendly. Breakfast is served in the morning which is nice. pool is warm and clean. All rooms have a small balcony with two chairs.

    4
    « Nice, convenient and fun! »

    Even though we had to use the car to get to Main Street this hotel is very close, just up the hill from downtown Galena. The staff was very friendly. The rooms were nice. I loved having our own balcony. The pool area was great. The indoor/outdoor pool feature was really unique and fun! Although we didn't eat the breakfast, what we observed was a really good spread! I would stay here again.

  • 3
    « Nice looking swimming pool »

    Located on southern side of Galena. Best point is likely the swimming pool that has an indoor section linked to an outer area with a decking that overlooks woods. Walking into Galena is likely possible but car would make it easier as there is a hill climb. Despite the hotel name nothing really shouts 'Designer'. Breakfast was a buffet with good quality yoghurt available. Bedroom was clean, tidy and perfectly fine.

    5
    « Comfort Plus »

    Our room was spotless when we arrived. We had a room on the ground floor facing the parking lot, which was a plus, because we had two entry doors, one from the hotel hallway and one directly to the parking lot. The room, including the bed, was very comfortable. The free breakfast was the best I've seen. It included eggs, meat, French toast, cereal, waffles, yogurt, fruit, juices, and coffee. We spent some time in the pool and hot tub. The pool is unique in that it's both an indoor and outdoor pool. You can swim through an opening to get from one pool to the other. Neat! The only minus I would give the hotel is that there is no hairdryer in the room. Bring your own, if you need one.

    5
    « Spring has sprung »

    Enjoyed visiting the streets of Galena. The wineries and shopping was great. Enjoyed coming back to our hotel and relaxing in the pool and hot tub. The rooms were clean and comfortable. We had a lot of room to spread our things out. Newly remodeled. Staff very helpful and friendly. Slept great. Didn't hear any hallways noise. Great continental breakfast. The kids loved the variety of goodies. Would defiantly stay again.

    5
    « Love The Pool »

    We stayed at the Best Western Designer Inn and Suites over Mother's Day weekend. We had a wonderful time. The town is very quaint and has cute stores and restaurants. The hotel was newly remodeled, it even smelled new. I was very surprised at how how big the rooms were. It was very clean. The pool area was awesome. They had an indoor/outdoor pool that was heated and stayed open even on a cool night-The kids loved being able to swim both indoors and outdoors. There was also a nice hot tub for the parents to relax in after a long day of shopping. And they have a warm breakfast in the lobby-Another nice thing to have when traveling with kids. Staff was helpful and friendly. I would definately stay again.

    3
    « A good stay for event »

    Facility is a bit dated, but clean, helpful staff, and conveniently located. Small outdoor pool area was just fine for a dip and time in the sun. The rooms along the back of the hotel have balconies that look out on wooded area to give you feel that you are away from the main road and hustle and bustle of the area. A very short drive or walk to downtown Galena shops and restaurants.

    4
    « Pleasant stay »

    We stayed in double queen room on the second floor. The first floor rooms had patio doors that opened at the parking lot, so we were happy to have a more secure room with an interior entrance on the 2nd floor. We lucked out and our room was on the other side of the building facing a nice, private wooded area. There is a small balcony, so the wooded view was nice. There is a 3rd floor and we could hear some noise from above, but not bad. The pool was a good size for adult swimmers. About 75% of the pool is inside, and there is a divider with a small portion of the pool outside. Breakfast was good-hot items were scrambled eggs, corned beef hash, cinnamon french toast.

    4
    « Nice Little Hotel »

    The Best Western Designer Inn & Suites was a great hotel and the service was great too. The hotel is on the smaller side with some outside corridors which typically isn't that great, however I was pleasantly surprised - the hotel is super clean in the lobby the rooms are very large and have either a balcony looking out into a wooded area or a patio looking out at the parking lot thankfully we got the balcony looking at the wooded area. The breakfast was good a lot of choices for such a small hotel. the walls are a little on the thin side and the bathrooms are pretty small but adequate. I would recommend this to anyone staying in the area as budget friendly alternative to the more expensive hotels in the Galena area.

    4
    « Better than I expected »

    We were in Galena for a Cub Scout trip and stayed at the designer Inn. Our room was 306 so we were the top floor and we faced the back of the property. The room was newly redone although when we got there the smell from the new paint was nasty. Only complaint about the room was that the bathroom was super small. With 4 people it was tough with all our toiletries in there. The room was huge and balcony was nice! Breakfast was okay definitely have had better hotel breakfasts. Overall we were happy and will stay their again if in town!

    2
    « Poor Maintenance »

    This is the 2nd time I stayed at this hotel, and the maintenance has gotten worse. I had NO hot water for my shower this past Saturday (day 1 of stay) - I did have hot water on Sunday. Because of this issue I asked for an adjustment on my bill, - they said NO. Enough said.

    5
    « Adult getaway »

    My husband and I went to getaway for a night. We stayed in the Roman style room. Loved it! There was a huge jacuzzi with changing lights, but our favorite was the shower! The shower had a rainfall style head with lots of body sprays! We will definitely visit again! Good price too. ??

  • 4
    « Nice find »

    Nice hotel on top of the hill. It is not downtown but only takes a couple of minutes from downtown. It is currently being remodeled. The rooms are clean and spacious. Each room has a small balcony with chairs. We had a great view from our room. The rooms also have a refrigerator and microwave which is always nice. Breakfast was good. There were waffles, eggs, Friday potatoes with sausage, and the other usually breakfast items. My only complaint is when they remodeled they didn't add any extra outlets. There was only one outlet that was assessable and only one outlet in the unit that wasn't being used. The indoor outdoor pool is a plus.

    3
    « Too noisy »

    This hotel was very clean and the staff was enjoyable. However, the walls are to thin and children were allowed to roam the halls unsupervised and they cause havoc. We enjoyed the outdoor sitting area outside our room and the breakfast. We had a problem with the hot water but they fixed while we were out for the day.

    5
    « Great hotel »

    Clean, updated hotel with friendly staff. Very convenient to downtown area, and there are restaurants within walking distance. Good continental breakfast. Rooms are large, newly remodeled and a great value.

    5
    « Bestie getaway »

    What a great little hotel. Staff is very friendly. The lobby and dining area is very tidy. They are in the process of remodeling and updating. Our room hadn't been done yet, but it was clean and very large. We were on the backside and had a peaceful view of the woods from our balcony. Breakfast was delicious. Good variety and different both days. There is always coffee, hot tea and hot water available. The also have the daily paper available. There a couple eating places next door and a gas station/store. They have an indoor pool with a swim under to go outside. They also have a hot tub. The hotel was very inexpensive for what you get. I highly recommend it.

    4
    « Dont let the front fool you. »

    I got a deal on hotwire so i didnt know what i was getting for sure until it was booked. I will admit when I pulled in the parking lot I was unsure this was going to work out. Don't let the front fool you. The inside is nice. Got a first floor parking lot side, nice part is their is a door right to outside. It is only a few min. to the downtown area. (Not that you would want to walk it's a fairly good hill) seems clean. Currently the rooms are getting updated according to a sign at the front desk. Would not know it don't see any construction dust or other negatives from it. The lobby has been updated the pictures on here are not what it looks like. They did a nice job. Also our room has newer night stand and lamps from the pictures. Down side is it seems to be a little bit noisy from the hallway. And pet friendly, did hear a few barks earlier in the night coming from down the hall. Parking lot is also a bit strange. Go in and out the West entrance it's better to get to the road. Over all not disappointed. It does what it should it's a clean safe place to sleep.

    4
    « Newly renovated »

    The room was newly renovated and nice. The staff was helpful and pleasant. Morning breakfast selections cereal, toast, bagels, muffins, eggs, waffles, potatoes O'Brian. Coffee, o.j., milk, tea, hot coco.

    5
    « Great stay »

    Stayed in the Crystal Cave room and my wife and I had the best stay in years. Hot tub and sauna in the room was great and all the special lighting was pretty cool. Big Shower with all the different spray jets were great. Friendly helpful staff.

    3
    « Nice, large rooms but noisy »

    The rooms we had were clean and nice but had trouble with the heat in one room. Also, the walls are very thin as is the sound proofing in the ceiling. We heard everything being done in the room next to us and noticed everytime someone walked in the room above us. That made this nice hotel a bit disappointing.

    5
    « Great Fantasy Suite »

    We stayed in the Crystal Cave fantasy suite. It was AMAZING!!! You had the round bed, a spa, sauna, and a huge shower. There was a balcony and stars above the bed and spa. The lighting was great and the fireplace added a nice touch. We had everything that we needed. There was a bluray player and that was a nice touch. The room was very large. This hotel was about 5 minutes from the historic main street in Galena. I recommend this hotel and room for a great couple stay.

    3
    « Great location »

    The location to downtown Galena is perfect. Also, the Irish Pub is next door and it is a must. But, the hotel wasn't all that great. We booked 3 rooms. My sister had to call the front desk and have someone come up and remove underwear left hanging in the bathroom. In my room there were crumbs under the dresser and under the hide a bed couch. The rooms ARE large and that was a pleasant surprise. The deck with 2 chairs was also a nice surprise. The are remodeling and hoping these things get changed. Most of the things that were not to our expectations was from cleaning. They may want to remind their cleaning staff to do a little bit better. Also, hoping they replace the mattresses. Mine was very lumpy and very uncomfortable.

  • 5
    « Awesome Room »

    Went here for hubby\\s birthday and the room was a themed cave room. It was really awesome. There was a 2 person jacuzzi, a sauna, an oversized shower that you could have a party in with a full waterfall, rainshower system with many jets and a seating area, a fridge, a microwave. You wouldn't even have to leave the room if you brought some food with you. It had a great balcony overlooking a wooded area where we saw about 6 deer. The room was romantic, fun and nice for relaxing. And it was about two minutes to the main strip of Galena.

    5
    « friendly staff ... clean and quiet »

    as a last minute choice we were pleasantly surprised by the friendly staff and clean, comfortable rooms. had a wonderful, quiet night. can't ask for more. great location with a nice pool and good breakfast.

    4
    « Work in progress »

    My wife and I have stayed here twice they have been updating it and it is getting better and better. We really love their pool and their fantasy suites. We highly recommend The Roman suite The hot tub and the shower were phenomenal. The staff are all friendly and helpful as they can be. While it doesn't look very tantalizing from the outside it is very nice on the inside and I'm sure they will have the outside looking really good in the future.

    4
    « One night stay »

    Nice accommodations. Stayed in the heart suite, hot tub was nice, shower nice, bed excellent! Nice firm mattress. Room was very clean. Free hot breakfast, cant beat that especially since Galena is a little on the pricey side. Nice distance from downtown. Would stay here again.

    3
    « Average, Noisy Hotel »

    The hotel was serviceable. The rooms were large and the beds were comfortable. My main complaint is the thinness of the walls. We could hear people talking, snoring and watching TV from our room. The doors to the rooms provided almost no noise reduction.

    5
    « Beautiful Galena »

    We stayed at Best Western for a quick get away! I love the fact that they let you rent for one night, seeing our schedules do not permit us to get away two consecutive weekend evenings! We will be back!

    5
    « Great visit! »

    I had a rented out a suite with a hot tub in the bedroom for me and my woman. The room was clean, bathroom was clean, bed was comfortable and the hot tub was awesome! Our stay went without interruption and I slept great. The breakfast in the morning was great too! A lot of food with a wide verity of breakfast choices for a relatively small hotel. We have already started talking about another trip to galena and I will absolutely be staying at the best western again.

    5
    « Great Getaway »

    I needed to be nearby for work and I chose one of the suites. It had every imaginable comfort. I cannot wait to go back again soon. The staff was friendly the room was very clean and the rest of the hotel was simple , yet very clean.

    5
    « feels like home »

    for the price this is a very nice hotel. the staff is always helpful. my wife was looking for antique shops and they showed us a number of them within 50 miles. we were told that they are going to update the rooms starting in march. we will stay here again next year the indoor pool has an opening that goes to the outside even in the winter. how cool

    4
    « Clean rooms »

    My husband and I stayed there in February. This is an older hotel on the way out of town, but it was kept up and clean. It also wasn't too far from the downtown area. The continental breakfast had a lot of options and was good.

  • 4
    « Upgraded lobby »

    The upgraded lobby was great. Expanding the breakfast nook was a great idea. The rooms are good for the money and have a great view.Like the comfortable feel of the building. Keep up the renovations and look forward to my next stay

    4
    « A jewel in Galena »

    Just us and another couple taking an overnight jaunt to Galena so the wives could shop, but reserved a room at the BW in Galena with no idea how good it was. Possibly the biggest room I have ever rented and the place was clean and the staff friendly and very helpful. We'll definitely stay there again next time up there.

    4
    « Will be back »

    Nice hotel, decent price, but the room was above and beyond and the staff were friendly and helpful. We'll be back. Ride our bike up that way frequently so will definitely remember this place. Location was right on main highway and yet rooms were quiet.

    5
    « Theme room »

    We stayed at the Hearts Delight Theme room and it was great! Private, comfortable and extremely delightful. We had not been to a hotel with themed rooms before and really enjoyed the in room hottub as well as the other ameneties.

    2
    « REMODELING/ICY UNTREATED ENTRANCES »

    I left my Office at the Hospital in order to get some much needed paperwork done. Very unwelcome arrival experience. You're Hotel should reflect on you're website that work is being done. Day 1 was delightful listening to a tile saw cutting tiles being replaced in rooms down the hallway. Day 2 of 2 I was blessed with a Migraine from smelling paint as well as a very strong Lacquer they were applying to the 2 rooms with log cabin walls, hallway doors were taken off so as to ventilate the room, (sadly into the hallway). Unsalted Ice at both entrances, especially the entrance used for rooms at my end of the building. I rented a room in an adjoining state to get work done, only to have to use an office at a Hospital in Dubuque, IA. DR. J

    4
    « We hated to leave...and can't wait to return! »

    We absolutely loved our mid-week get-away in the Roman Palace Suite! The decor and atmosphere are AMAZING! I would give them an "Excellent" Rating, but I must be honest about a few things. Between now and March 2016, this hotel is going through some major upgrades and renovations. During our stay, they were re-doing the water lines and installing new water heaters and water softeners, so the plumbing had to be shut off from time to time during the day. This didn't bother us too much since we had planned activities to keep us occupied. By our return in the evening though, the fixtures in our room had to be "purged" or left to run for awhile, but that just gave us an excuse to fill and use the whirl-pool a few times, and enjoy their amazing "Rain Dancer" shower once the lines ran clear. We were EXTREMELY WELL taken care of! Breakfast each morning was delicious! The staff was super-courteous and social, and we even got a Behind the Scenes Tour by the Master Designer of the other Fantasy Rooms, including the up-&-coming nautical "Pearl of the Sea" room! It will be amazing once it is finished and will definatly be worth the wait! During their renovation, rates are extremely low, so if you go, please be patient! You will find the results rewarding!

    4
    « Great stop »

    Very helpful staff. The rooms was large clean and comfortable. If your not going to use the pool get a room as far away from it as possible unless the smell doesn't bother you. They serve a very good breakfast. This would be a great place to take the kids for a winter weekend. They also have some exceptional features for business meetings.

    4
    « Convenient and Perfect for Galena »

    Affordable, clean and friendly. The staff seemed to go out of their way to accommodate you and were very pleasant. Nothing too over the top, and definitely not a motel feel. We would definitely stay there again in a heartbeat!

    5
    « Excellent Accodomodations »

    No Complaints at all, The room was clean and bathroom was clean. Pool was awesome indoor/outdoor and breakfast was great for both husband and myself and our daughters. Conveniently located next to a gas station which was very nice too and I liked you could access room from indoor and outdoor.

    5
    « Big room, close to town »

    I must admit, when my wife booked us at the "Best Western", I was a little hesitant. However, I was pleased. The room was huge, with a nice gas fire place and a king bed. The bed is very comfortable. The hotel is less than a mile from the historic district. The staff is friendly. The only negative was that our room didn't get cleaned today. However, to me that's not really that big of a deal. There are no elevators, so if you have trouble with stairs, remember to ask for a ground level room.

  • 4
    « Low curb appeal, but pleasant surprise inside »

    I booked 2 rooms for a couples weekend with relatives, and was really embarrassed when I realized we drove right past this nondescript building at the back of the parking lot next to the gas station on Route 20 into Galena. I paid about $100 per room per night, which appeared to be a bargain. Then we went to our rooms and they were spacious and charming, with a fridge and microwave. The beds were really comfortable and I loved the little balcony out the back door with a view. My husband and our relatives swam in the heated pool and took the plunge into the connected outside pool for an instant, since it was connected, then used the hot tub. Another member of our party used the gym and was very pleased. Although the ample assortment was heavy on the carbs and I am gluten intolerant, I had fresh scrambled eggs and sausage and juice, and was very happy. This is off season right now, and it was quiet and uncrowded. Furniture in the suite area was a little worn, but reminded us of renting cabins at the lake, and we hosted a little get together in our room and everyone was very happy with this stay.

    5
    « BEST HOTEL IN THE AREA »

    This was the only hotel in the area with Fantasy suites. The wife & I were very curious about staying in one. We had tons to do but the room was so amazing we stayed in there as long as we could!! Amazing hotel, friendly staff, A+++

    5
    « Just right »

    This hotel was nice, clean, comfortable. had everything we expected and in a convenient location. Loved the indoor/outdoor pool and the private entry to/from the outside. We picked this hotel because it was pet friendly so that was a perk. We would stay here again. The only disappointment was we asked to check out half an hour later and they said no, but they had a group coming in so that was understandable.

    2
    « Dirty »

    Dirty and noisy. I have stayed in other Best Westerns and had a good experience. I have stayed at this hotel and I was good in the past. This time we had ants and a noisy unclean room. The staff was invisible. The breakfast was good and the value for the area was good. I will give them another try, but they need to improve.

    5
    « Good value for your money »

    We have spent 3 nights in a standard room with King size bad, fireplace and jakuzzi tub. I would compare this place to a good motel quality, which is absolutely fair for the price. As others already said, they have a very nice warm breakfast. Location is great for Galena - less than a mile to Main street. The room was nice, warm and clean. The only downside is the very noisy heater. Had to turn it off in the middle of the night so we could sleep. But otherwise liked this place a lot, and would return again.

    2
    « Unhappy »

    I booked this hotel over a month ago and the first thing I ask is "do you accept pets." The answer was yes. We arrived on our date to check in and I was told I had to sign a waiver that my pet cannot stay "unattended" in the room. Meaning even if you crate our pet that was still not acceptable. I was very frustrated due to the fact when I booked the room over the phone there was not one thing mentioned to me about leaving our pet unattended. This was Thanksgiving Day that we arrived here and had reservations for dinner. If I had known our pet could not stay in the room by himself, I would of never made the reservation. The hotel needs to inform the customer what their rules are before so that when I drive 200 miles to find out I can't stay at their hotel. So we went down the road and stayed at Stony Creek Hotel which we did not have one problem with our pet being unattended.

    4
    « Very nice property »

    Nice size rooms, convenient to downtown and very good amenities. We had a very comfortable stay and would highly recommend this property to anyone visiting the area. We would definitely stay here again if we return to the area. One thing to keep in mind though, there is no elevator so if stair area problem, make sure to get a ground floor.

    4
    « romantic stay »

    our get away hotel for romance we always stay in a fantasy suite and always have a good time the view fom the balcony beautiful woodland many times see deer grazing through if night is clear the stars and moon there is a nice breakfast option with warm or cold food items in a room with fireplace check in and out handled very well

    4
    « Spacious, Clean, & Fairly-Priced ! We will return !! »

    My wife and I were in Galena during the non-season and mid-week. We thought to stay in a B&B but when we saw the rates of $220 a night, we decided to look elsewhere. There were other area hotels but still expensive. Through our search we found the fairly-priced Best Western Designer Inn & Suites. To our pleasure the rooms were spacious and clean. We enjoyed our stay and will consider BW next time we're in town

    5
    « great romantic getaway »

    We recently stayed in the Roman Place suite. We have also stayed in the Crystal Cave suite in the past. The hotel and suites themselves are amazing. The staff is very courteous and they offer a nice hot breakfast in the morning. The suites are very spacious, have special lighting features, have a nice Jacuzzi tub, and big shower rooms with multiple shower heads. We will definitely return again in the future.

  • 5
    « Good hotel »

    Great location and a very friendly staff . The enviorment. was kept very clean and the room was quite comfortable. I would recommend this hotel to anybody wanting to enjoy this area or was just passing through.

    5
    « feeling like home »

    the front desk staff mr .fritz was very helpful on all the amenties when i got up for work in the morning breakfast was very hot and enjoying to my company staff food was great and I recommend anybody to stay the place is nice staff is very helpful thanks

    5
    « Weekend getaway »

    My husband booked us Crystal Cave room for a little getaway. The staff was wonderful the room was clean and amazing. It was very quiet and perfect for us. We even had great pizza delivery. Checking in and out was a breeze. I enjoyed it so much im booking my folks a stay for a Christmas gift. Again talking to the staff they made it easy and convenient.

    5
    « Great place to stay! »

    Best Western offers large rooms, private balconies, internet, and a nice morning breakfast. The room was extra big and comfortable, We found ot that they also offer theme rooms. We always stay here when we had our dog with us, and they only charge $15 for the dog's stay.

    5
    « Top Notch Hotel! »

    I had talked to the front desk clerk to explain we were would be arriving close to 10pm. She said our room would be held and no problem. It would be nice to have an elevator. The main floor in the front faces the parking lot. We requested a room on the 3rd(which is the 2nd floor) facing the woods. Our room was HUGE! KIng bed, 2 nice wing back chairs, table, coffee table and sleeper sofa. Nice size bathroom, 4 cup coffee maker, hair dryer, large tv. Room was very clean and decor was so nice. Very nice breakfast, the list the menu(3 hot foods) Bagels, fresh fruit, cereal, yogurt, danish,coffee, juices, pancake maker. Well stocked and it was very good.

    3
    « Good for the Price. »

    It's not the best or the worst hotel I stayed at. I know that they are updating this hotel, so we will have to see the outcome at a later date. The room we had was good for the most part. Our room was big, clean as it should be. The A/C was not working the best, unless I was doing it wrong. There was a problem with the cable/internet service, but that was out of there control since the whole area was down for about 4 hours. It would have been nice if the staff would have informed there guest of the outage from the cable company. The complementary breakfast was very nice; you had a good selection to choose from. They had a pool, it looked nice, but we did not use it. If you have a problem going up and down stairs than the only thing someone may not like is there is no elevator. The price we were charged was decent for that time of year we were there. I would say there again if I was in the area. The location is perfect, 5 minutes to town.

    1
    « !!!BEWARE OF THE SCAM!!! »

    Absolutely pathetic service and lack of integrity. Made a reservation and then called to cancel it. I was told that I would not be charged for the cancellation. However, upon checking my credit card statement I noticed that I was charged the full amount. They lied to the credit card company that I was a no show and there was no cancellation. This motel is a scam under best western's name. Avoid like the plague. You will also see other pathetic reviews for this motel on yelp, etc.

    4
    « very nice »

    Hotel was very nice and easy to get to. Room was large, 2 queen size beds and a pull out couch, bathroom was a little small but had room for 4 ladies to get ready. would stay here again. Pool and hot tub were really nice after a day of shopping.

    5
    « Fun Stay »

    We had a great stay at this Best Western. The have updated their lobby. They will be updating their rooms. I am excited to see their renewal. The staff are helpful. The pool is interesting and fun to swim in. It is the first pool that I have experienced which is both an indoor and outdoor pool.

    4
    « Mid-Week Getaway »

    This place was decent overall. They had a in-door/out-door pool, but I did not use it at this time. The room I had was clean an a decent size room. Lost cable and internet service our first night here for about 4 hours, but that is beyond there control. They have a complementary hot/cold breakfast which is very good, the only thing about that is the time frame they offer it; 6 am - 9 am. If you are on vacation you do not want to feel rushed to have breakfast. The location in respect to the town is perfect. Parking lot for hotel is a little small, if all the rooms were filled, you would not have a place to park. If you have a problem going up and down stairs, you may not like it. There is no elevator at this location. Over all I like the place and I would stay there again.

  • 3
    « Pretty good, but not fantastic. »

    There was nothing fantastic about this hotel, but it was clean, serviceable, affordable and convenient. The room was large and in addition to the two queen beds, there was a sleeper sofa and two wing chairs, which made watching television a lot more comfortable. Like almost all hotel/motels, it needed more electrical outlets near the bed stand. Their bed area lights and an alarm was plugged into the one set of outlets, leaving no room to plug in a C-pap or phone charger without unplugging something. I was under the impression, when I booked, that the bathroom would have a Jaccuzzi tub, but it did not. That wasn't a problem for me, however. Breakfast was included in the room price. It was served buffet style in a common room. There was a decent variety of incidental items like bagels, waffles, cereal & pastry along with what they were serving that day, although food quality was so-so. There is an indoor/outdoor pool. Being autumn, it usually had leaves floating in it and the water was a bit cloudy. We did not use the pool. There is no elevator, so if you are on the second floor, you and your luggage will need to navigate steps. Our room was in the back of this hotel, which turned out to be a plus. It was away from highway and gas station noise as was the view. I think the pluses of this place was the location, price and room size. The windows actually open, which was nice, allowing fresh air into a stuffy room. Everything else about this place was just OK.

    3
    « Happy to get the last room but ..... »

    After deciding at the last minute to spend the night in Galena, Illinois we were pleased to get the last room at the Best Western. This room had easy access from outside plus a door to the hallway which was handy for breakfast. We did enjoy the jacuzzi tub in the room and appreciated the lavender oil for use in the tub. The staff was friendly and professional. The room had a very musty smell. There were mirrors everywhere; full mirrored corners plus several in the bathroom! The mattress and pillows were lumpy and appeared to be very old! Such a shame as it is very nicely located but doubtful that we would stay here again.

    4
    « Nice location »

    Reasonably priced and walking distance to the country fair. Close to downtown for longer walk on a nice day. Would definitely stay here again. Spacious rooms for the five of us and excellent free breakfast!

    5
    « Best in comfort, best staff, best price »

    This hotel had all the things you need. Best price, comfort, staff, close to downtown Galena, breakfast. You can't ask for more. The beds were great, the rooms larger than most, the staff was very courteous , friendly and knowledgeable about the area and places to go and do things. You are right in the heart of all the things Galena has to offer at this hotel.

    4
    « Girls outing for the Fall festival »

    Have been staying at this hotel for several years while attending the Galena Fall Festival. Hotel is close to the festival and close to restaurants and other businesses in Galena. Have been told the rooms are in the process of being updated so the hotel will be just that much better.

    5
    « Great location for Galena Fair »

    The hotel has a nice location for the fair. It is within walking distance. It is also close to downtown, yet away from the noise and traffic. Room was clean, beds were comfortable. Hotel had a nice pool and hot tub which felt nice after a full day of shopping.

    5
    « Great Value and Super Nice for your visit to Galena »

    Wonderful hotel near the heart of Historic Galena, IL, Great value and very clean. Been here many times and will continue to come back. Brand new lobby area and breakfast area and super breakfast items included with stay - Staff very friendly - I Highly recommend for your stay in Galena.

    5
    « Great Place to Stay »

    We have stayed in the regular rooms as well as the fantasy suites and have not had a better experience at any motel or hotel, anywhere. The free breakfast is always good and plentiful. When we visit fabulous Galena, IL - This is always our first choice when picking a place to stay. Very close to downtown and economically priced, you'll find no better place to stay.

    5
    « Home away from Home »

    When we first arrived (tired and cold) on our motorcycles, my husband and I needed coffee. There it was, just waiting for us in the lobby. Hot and fresh. There was a talented man retiling the front of the front desk, so we struck up conversation with him as we watched. Turns out he was the owner! He was so nice and down to earth--if we weren't tuckered we would have talked longer... He was telling us of the cool theme rooms he designed there. We wanted to see the "Cave room" but the people didn't check out before we had to leave. I guess we'll have to book it and go back :) Wonderful people, wonderful cozy place with a nice breakfast to boot! Enjoy--we sure did!

    4
    « Perfect Galena stay for a reasonable rate! »

    We were coming to Galena to be an art vendor at the recent Galena Cellars Wine & Art Festival. We normally stay at a lovely B&B outside of town but were looking for a lower priced alternative that welcomed dogs. We found it! The rooms were HUGE, freshly decorated, super clean, a great staff and a good, hot breakfast in the morning. We asked to stay on the first floor but I would recommend 2nd floor if you aren't used to kids running up and down in rooms. (Goes with the territory but next time, 2nd floor for us :). Super friendly staff and a GREAT Irish pub next door with terrific authentic food & music.

  • 5
    « Great stay for a very reasonable price! »

    There was some construction ongoing in the lobby, but they (hotel staff and construction workers) went above and beyond to minimize the hassle. Included warm breakfast was a value in itself. Everything we ate was delicious! It was a bit crowded during the breakfast rush, but that's always to be expected. I would stay here again!

 

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Depuis : toutes les directions. Le BEST WESTERN Designer Inn & Suites est situé sur l'US-20, à 800 mètres de la rue principale du centre-ville de Galena.


Depuis : Chicago, Illinois. Prenez l'I-90 West/I-94/Kennedy Expressway. Prenez l'I-90 West/Jane Addams Memorial Tollway en prenant la sortie 438 vers O'Hare-Rockford (portions à péage). Continuez sur l'I-90 West/Jane Addams Memorial Tollway (portions à péage). Rejoignez l'I-39 South/US -51 vers l'US-20/Rockford. Continuez jusqu'à l'US-20 West jusqu'à ce que vous atteigniez Galena et le BEST WESTERN Designer Inn & Suites.


Depuis : Des Moines, Iowa. Prenez l'I-80 East direction Davenport. Rejoignez l'I-380 North/IA-27 North/US-218 North en...

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