BEST WESTERN Forest Hills Hotel,  Frodsham

4.0/5  - basé sur 273 notations.
Overton Hill, WA6 6HH, Frodsham, Great Britain - Voir la carte
+44 1928 7352 55 +44 1928 7355 17

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  •  Restaurant
    Restaurant
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 681 avis de voyageur
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Le BEST WESTERN Forest Hills Hotel est situé juste à la sortie de la M56. Il est cependant blotti dans la belle campagne du Cheshire où vous trouverez paix et calme à profusion ! Les vues panoramiques à travers les plaines du Cheshire et l'estuaire de la Mersey, ainsi que le cachet de notre hôtel vous laisseront d'excellents souvenirs. Explorez la campagne, découvrez le sentier de randonnée Sandstone Trail, faites du shopping au centre commercial Cheshire Oaks Outlet Village ou amusez-vous en famille au zoo de Chester, à l'aquarium Blue Planet et à Gulliver's World, tous à proximité ! Notre restaurant Hilltops a gagné une excellente réputation en matière de qualité de cuisine et de service, et accueille des événements tels que soirées gastronomiques, soirées casino, barbecues d'été, soirées hommage et bien plus encore. Vous pouvez également profiter pleinement du vaste club de loisirs pendant votre séjour, avec sa piscine de 20 mètres, piscine de jeu pour les enfants, Technogym sur 2 étages, sauna et bain de vapeur, studio de danse, solarium et salle de snooker avec deux tables grand format. Des soins spa sont disponibles dans la salle de soins tranquille. Le bar à côté de la piscine est l'endroit parfait pour se détendre et déguster une boisson ou un encas ! Passez un excellent séjour !

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 681 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
309
Très bon
 
232
Moyen
 
87
Médiocre
 
33
Horrible
 
20
En couple En couple 211
En famille En famille 186
Escapade entre amis Escapade entre amis 123
Professionnel Professionnel 93
Voyage solo Voyage solo 19
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BEST WESTERN Forest Hills Hotel,Frodsham
  • 5
    « Gangsta Night »

    We booked this for a Saturday night only at a very good price. Limited rooms due to two functions going on. We were given a triple family room, which had ample space. We arrived around 6:00pm. There was a wedding party in one of the function rooms and a gangster themed murder mystery in the large dining room. We immediately got a good vibe as soon as we arrived. Our receptionist was very friendly and helpful and booked us for dinner. Very apologetic that they had a limited menu. We would have to have the themed night special menu, which was fine with us. We went to the large pool, sauna, jacuzzi, steam room, which was virtually empty. By 8:00pm we had the whole place all to ourselves even though the hotel was packed. Ready for dinner at 9:00pm and the barman/waiter was an absolute hoot. He knew our names and was so on the ball. He took an interest in us (being from down south, London and Bristol). We were chatting to all the bar staff and at one point I think we had an audience of 7 members of staff! ( I think they must of though we were a celebrity couple from the south!) We felt so special and appreciated. As I said initially, the hotel just had this incredible vibe that we tuned into. I don't know if it's a Liverpool thing or the great morale of all the staff. This special night has been very memorable. Breakfast the next day, the dining room was heaving. I know that everyone tends to arrive late on a Sunday morning but it didn't bother us at all. Service was great and with a smile

    4
    « Gangster Nite/golf weekend »

    Large room 2 single beds & (small) double 2 sofas large coffee table fridge in room, great for chilling the prosecco ! good weekend, Saturday, meal#murder mystery# fancydress#DJ#dancing# food was good, entertainment great fun... Breakfast we had omelette which was cooked to order, hot & tasty, we were a party of 28 some others complained that breakfast was cold, service slow, they seemed under pressure & short staffed ! but the staff were polite & helpful. Sour note !! bottle of wine £17.00 you always expect to pay a premium in Hotels which I don't mind, but the quality was awful !! Little choice of whisky (Bells) which strips the enamel off your teeth ! Jameson would of been most welcome sight behind the bar. Very annoying you can buy a nice Hardys shiraz in Macro for 4 quid a bottle, the buying power of a large hotel chain like Best Western should review their alcohol purchasing policy.

    4
    « Wedding bargain deal! »

    The hotel and staff were great for our one night stay for a friends wedding at Forrest Hills. Got a cheap deal as we booked in advance, but for that we got a big spacious room with four beds! Breakfast was alright as well so can't complain! For the price we paid it was a real bargain and enjoyed our stay.

    5
    « Overnight stay prior to our Daughters wedding »

    This was our first stay at a Best Western hotel.. when we go away for weekend brakes we always use the same hotel chain. But now we have experienced this group I will be moving over to Best Western.. It was a great place, service could not be better, food was very very good.. Thank you very much for a wonderful overnight stay..

    3
    « Business Trip »

    The hotel is clean and modern. Food is good although a room service tray with no condiments when they charge a 20% surcharge seems unusual, and the 20% seems a little high just to put the food on a tray and bring it to your room. Also, be aware that they have a 2% surcharge if you use a credit card to pay for your stay.

    4
    « No complaints »

    Visited here for 3 nights in September 2016. Didnt cost me anything as it was on business expenses but having looked at the prices online id say it was good value for money ! Rooms are spacious with tv ! Hairdryer supplied also. Could have done with a thicker pillow but I used 3 together which was just about ok. Cleaned every morning Food was delicious and plentiful , breakfast buffet didn't fail to impress with freshly cooked eggs to order. Free to use snooker tables , you do pay for lights tho £1 for 20 mins. Gym and pool facilities were also available to use. Pleasant stay and a decent sleep

    1
    « Terrible - Horrendously Noisy »

    We booked the room for a Saturday night well in advance as my partner was attending an assessment day for the police starting early on the Sunday morning. Myself and my 19 month old toddler were also staying so upon booking we requested a family room with a cot. When we got to our room, it seemed ok until approx 6.30pm when excessively loud music began playing. The wedding venue room was DIRECTLY opposite our room, and only had a curtain separating it from the main corridor, and our room was approx. two feet from this. The music continued into the early hours, along with noise from the DJ, serving staff and drunk wedding guests. This was completely inappropriate for a FAMILY room as none of us were able to sleep. Why we were not informed that there was a wedding booked for this night and told of the proximity of our room to the disco when we booked the FAMILY ROOM, I have no no idea. If we had been told that it was likely to be noisy we would not have wasted our money and would have booked a suitable hotel. I complained to reception but this got me nowhere. On top of this, the kettle was broken and the wifi was very poor. Absolute disgrace. I would strongly discourage anyone from staying here.

    4
    « Stayed here after attending a wedding. »

    This venue is an ideal place to have your wedding.The whole day was superb and fantastic views of the Mersey estuary for the pictures.well done to the staff.t he rooms are quite spacious and you get some at a reduced rate of you have your wedding there.

    4
    « Cheshire hills »

    I picked this hotel mainly because of location as we were heading from Surrey to isle of Man, and needed an overnight stay before catching the morning ferry. However I was very pleasantly surprised by how nice it was; although definitely need a satnav to find it.The room was large enough for me and my two sons with plenty of space for them to play. The swimming pool was inside the main hotel, and very convenient for me with small children. it was big enough for adults to do their lengths, while the kids play. The restaurant had great views over the Mersey estuary, and we saw the Red Arrows practising, and the food selection was good with plenty of choices for children and adults. overall would definitely recommend it.

    5
    « Enjoyable one night stop »

    After a day of British superbikes we stopped overnight had lovely swim and sauna and relaxed in jacuzzi then left early in morning Room was a little dated and could do with maybe some air con was quite warm they did provide a fan but didn't quite cut it Food in restaurant was good and all staff were friendly Overall nice overnight stop thank you

  • 4
    « Wine evening »

    I have been to this hotel a few times on the wine evenings. the staff are friendly and helpful. The selection of the wines were very good as there was a speaker with some information on each wine. The resturant had a good atmosphere during the meal there was a singer who was good in the background. The food was very nice should you require an alternative to the set menu with good notice the hotel will accommodate in my case I don't eat cheese and a suitable alternative was arranged for me. The only problem with the wine evening and dining was that the guest bar was inside the resturant , maybe Mr. Owner can look at this and place the bar for the guest when events like this are on has luck had it the guest where not noisey On entering the resturant for breakfast I noticed a sign stating the dress code for breakfast was as follows no pyjamas no onesies are allowed in the resturant , we laughed . The breakfast had a good selection and hot and well served the tea however was stewed. what we like best about this hotel is that they allow to take your dog with you for a small fee per night and the dog gets a welcome doggie bag with treats. That is a nice touch. Should you be staying at this hotel for the first time the hotel car park is untidy and by no means a reflection of the hotel . Maybe Mr Owner could look at this. The watchful Owl

    5
    « Excellent holiday experience »

    Hotel is beautifully located, warm, clean and comfortable, with friendly and thoughtful staff, excellent service and lovely food. The pool and spa facilities are wonderful, a great place to relax and get fit.

    5
    « Excellent stay »

    If your visiting the Cheshire area.you will not go wrong booking into the Best Western Hotel. The staff here are very helpful,polite. The rooms are very clean and fresh, and the bed was absolutly great for a good night sleep, no noise to bother you, all the facilities you need in your room, and if you there is something you need just let them know what you require, the staff are only to glad to help you. there are other facilities for those who are more energetic,pool and gym. My friend and I only stayed for one night, but we were very pleased with this hotel. The rooms are( NON SMOKING ), thank god. We had breakfast included at £6.50 for continental,£10.50 for cooked. and very nice too,nothing like a full English when youv'e been partying. The view from the restaurant is lovely believe me. The room was a double, and I was charged £96 for a couple per night. If im ever staying in Cheshire, I would recommend The Best Western. check it out , read the reviewes and look at the pics . Have an excellent stay.... Oh before I submit this review. your not far from the Historic town of Chester lovely day out , and Chester Zoo. Ask at reception for details, Frodsham Town has an open market, shops, bars, restaurants,nice day out.

    5
    « Best hotel ever »

    We come every year best place ever. Near manchester and really good. Staff friendly and helpful. The pool is a great size and they also have a smaller pool what more can you want. Would definatley reccomend.

    4
    « Sort out the wifi!! »

    The leisure facilities are of an excellent standard, the views from the restaurant are spectacular and the staff are all extremely friendly and helpful. I had a room on the bottom floor quite far from be reception and my only gripes are that the shower was appallingly weak, a real trickle which is a pity as the room was excellent. And the wifi... It's 2016. Wifi is depended on these days and is expected to be a decent strength and signal in the rooms, particularly for business stays. It's terrible here, if I could get a signal it's weak and keeps dropping out. Very frustrating when you're attempting Skype or exchanging emails. I also stream to

    5
    « Excellent »

    Another faultless stay in one of our favourite hotels.Our family room was clean, comfortable and tastefully decorated. The excellent leisure facilities included in the price made the rate we paid an absolute bargain.All the staff are professional, friendly and welcoming and nothing was too much trouble to make our stay perfect.We especially appreciate the time taken to accommodate our son's requests, in particular by the manager who went out of his way to make our 9 year old feel like a special and valued guest. Many thanks again and we look forward to our next stay.

    5
    « Granddaughter 's 18 th »

    We went to the Forest Hills Hotel for our granddaughter 's 18th meal we were in the Delamere room the food was beautiful the staff very friendly nothing was any trouble we stayed overnight rooms were lovely an clean the breakfast was great you ordered the eggs cooked as you wanted them there was plenty of bacon sausage etc had a great time will definitely go back again

    4
    « Fantastic stay for sons birthday »

    Stayed here for 3 nights for my sons 2nd Birthday trip- we wanted to visit the aquarium, Cheshire oaks, zoo and safari park and this hotel was ideally located to do all of this-20 minutes from each of them in the car. Hotel is in a beautiful setting with a great view. It is a bit dated if you are used to uber modern accommodation but we thought it was charming. Rooms spacious and clean- although we could not turn off the heated rowel rail in the bathroom which left us very hot for our stay. Ate in the snack lounge one evening and food was well priced and tasty. Overall a good base for a Cheshire visit and we would recommend.

    4
    « Great family hotel »

    Stayed here for one night with our 3 children in a family room. Excellent location with ample parking. The room was perfect for our needs. The reception staff were friendly and welcoming and the breakfast the next day was excellent, no charge for the children either. Again,the breakfast staff were friendly and nothing was too much trouble. It was very good value and we would most certainly stay again. The only reason it doesn't get 5/5 is because the room was hot due to the weather and the air conditioning struggled.

    5
    « Afternoon Tea Absolutely Fabulous!!!!!! »

    First visit and we wer greeted and treated like royalty! Christian welcomed us and we had the lounge all to ourselves. There was a Wedding going on and it was busy but all the staff we spoke to were brilliant. The food was good too and the cakes fantastic. They even made egg mayo sandwiches for us which was not on the menu. Could not fault it and we will be back. Would highly recommend this and the price was very competitive too. Brilliant! Well done to all staff.

  • 5
    « wedding day »

    I booked forest hills hotel for our wedding day as the surrounding views are beautiful. Bob the manager on the day was so lovely and did everything he could for us! He explained everything that was going to happen before it did and checked all was ok with us. The food was lovely and tasted wonderful. Couldn't complain about anything. Our room was very spacious and comfortable. Only regret is that I didn't get chance to try the airbag! But we will be back one day to try it out. Thank you so much to all the staff for everything they did for us., We had an amazing day and everyone was great.

    4
    « Great hotel...needs air conditioning »

    We are staying here as a family of 4 two adults and two kids. The hotel is situated on a hill looking over the mersey , very nice views. The family room we had was large and clean but was really stuffy even with the windows open it was too hot so no one had a good sleep. We walked into Overten which is about 15 mins down a steep hill and visited a lovely pub called the Cock o Bells. The walk back up with hard but do able! The pool is a good size with a hot tub snd steam room and sauna.all accessible to the kids aswell as long as they not under 5 and supervised by an adult. the changing rooms are very dated and basic and a bit grubby. The breakfast was lovely. Hotel is in great location about 10 min drive from Go ape Delemere which was amazing fun Would recomnend if sorted the air con out

    2
    « Begging for retirement »

    Stayed at this hotel last minute choice as we were going into Liverpool for the weekend and wanted to be outside the centre (half an hour out) plus it's a lot cheaper as the centre costs over £100 without breakfast. I think the room I booked (got stuck with) seemed to be the only room left available. It was a twin room... So me and my partner slept on a single bed each.. Not really what you want. I paid £112 in the end with breakfast for the pleasure of NO sleep whatsoever. Our room was on the ground floor, which must also be where the laundry, ovens, sauna and steam rooms are because the temperature is diabolical. As soon as you walk down the stairs you can feel the heat change and you are greeted by a stale strange smell. There was one quilt for each bed, which was heavy and thick. No air con, also no mini fridge so if you wanted a drink in the night because of the heat, your drink would also be warm. PLUS NO VENDING MACHINES ANYWHERE TO BUY ONE!!?!??!?!!! Absolutely ridiculous. Upon entry to the room I noted that it had been an obvious "lazy" cleanup job. They had made sure it looked OK on a glance but when we looked closer things were not clean. Glass on tabletops had still got stains from the last people in here, the bottoms of the mugs were not clean and the bathroom floor was so dusty in the corners. The bathroom suite is something my nan would have had in the 50's. I mean there's vintage and then there's just needing to update your hotel. This was not vintage, it looked dire. The shower was so powerful it actually hurt sensitive parts of your body and it's almost impossible to change the temperature. FUNNY part was there is a sign on the back of the bathroom door asking you to close the door after showering to "reduce false fire alarms" but our bathroom door didn't fit in the frame and could not be closed at all. Luckily a towel under the doorframe stopped any false alarms, the extractor fan is fairly useless, the heat in there was unbearable after showering. Trying to sleep in this room being on the ground floor was impossible. There were 2 weddings on at the hotel (so lots of drunk guests) walking as we found out, past our windows to get to their cars or rooms at the back. Having to have the Windows wide open due to the heat, we had to listen to these noisy people all night. The only thing I can say for this hotel is that the breakfast was decent. The breakfast staff are friendlier than the others and there's a nice choice of stuff, could be more on the hot options though. And bigger plates, some people don't want to keep going back up and would like to fit more than a spoonful on their plate at once. Went out into Liverpool for dinner, when we returned we wanted a drink or so at the bar before returning to our rooms, we asked on reception if there was a bar and they pointed it out to us, it was already closed up at 10:00pm on a Saturday night... So we went to bed. Would not return unless it's renovated. Definitely not worth the money at all. The heat of the room also made my partner very ill during the night. Have included some fab pictures from our stay.

    5
    « Wedding bliss »

    Daughters wedding took place on the 26th August, We would like to thank Kieran, Bob, Chris for all there help in making a very special day for us and our family, also all the waiters, bar staff and cleaners were very friendly and professional at there work. Perfect venue and nothing was too much trouble to all staff, we were made to feel very special. Thank you for making it a extra special and enjoyable day. Once again thank you and good luck for the future.

    4
    « Views like out of Blade Runner! »

    Room large & comfy. Breakfast excellent with freshly cooked eggs of your choice. Dog friendly with a doggy bag welcome present. However not 5 star because there is nowhere to sit & eat or drink with your dog apart from in your room. Room service was quick, tasty & reasonably priced Short steep walk down through the woods to town recommended. Several dog friendly places to eat there.

    5
    « Function suite »

    We came here for a wake lovely place was on Overton hill and the views a We're georgous. The entrance was very pungent with damp but overall a lovely place clean easy accessible for wheelchair users place was clean apart from the damp small near the toilets

    5
    « Beautiful Setting and great value »

    This hotel is set in beautiful countryside and was great value for our one night stay with our Grandchildren. The family room was a good size and well laid out. Beds not as comfortable as some hotels, but not bad.The staff were friendly and helpful and the pool was a bonus for the children. Breakfast was excellent and the restaurant was very attractive with great views. A very good deal and I would certainly go back. I totally recommend the hotel.

    4
    « Excellent staff and service »

    Hotel in a nice rural location with lovely views from the dining room. Staff were, without exception very friendly and polite. Had a small dog with us and the staff gave us a little present for her, a nice gesture, large grounds outside to walk in. The bedroom was very clean and comfortable. The only small thing was the bathroom, which was rather dated, having a shower curtain over the bath, but it was clean. The food in the restaurant was excellent, we ate there on both evenings and the staff were very attentive. A very nice hotel, with lovely friendly staff, would definitely visit again.

    5
    « Lovely hotel and friendly staff »

    Kids loved the pool and jacuzzi, and the friendly staff. Meals were good and beds were exceptionally comfortable - kids struggled to get out of bed but the promise of a nice cooked breakfast and a swim persuaded them. Also, the hotel has the best views of the Mersey and countryside possible.

    5
    « Another lovely stay »

    We normally stay at this hotel at Christmas as we drive from Surrey to Glasgow. As we were travelling up to Cumbria for our holiday we decided to break the journey. We got am excellent rate and even more discount for being Best Western account holders. Again a lovely welcome and nice view from our room over the Estuary. We will probably stay again in December and would highly recommend.

  • 4
    « Love the views »

    Great location on a sunny day, can see for miles from the hill top. I do like this hotel, staff are always really friendly and happy. Breakfast is good and rooms are modern, clean and comfortable. The executive rooms have better views and bigger bathrooms for a few quid extra.

    2
    « Mixed reviews »

    I booked in here the night before my wedding with 7 bridesmaids. The hotel were amazing! They couldn't do enough for us! There was a party going on in the conference room across the hall from us and A staff member called Bob really kindly allowed us to move downstairs so we could all rest I disturbed the night before the big day- amazing! I was so happy with the service and everything that nights stay- very clean and professional! They had also agreed a great rate for anyone staying the following night after the wedding. So lots of our friends and family booked in. Possibly about 15-20 rooms. Some were told they could check in early, some were (apparently quite rudely over the phone) told they definitely couldn't, which surprised me as all my dealings had been greeted so positively, it seemed very shocking. On the night we came back after the wedding is when the problems began. About half the guests, including me and the groom, could not get into our rooms as the key cards didn't work. We were eventually, after an hour broken into our room. 2 other guests were given tools and told to break in themselves! One of my bridesmaids never got a room as there was some inexplicable mix up. Her and her partner had to sleep in someone else's room that night without their belongings which were locked in another room. It was ridiculous! The next day the receptionist tried to charge them for the room they never stayed in, and very unprofessionally stated "this isn't my fault". I'm a bit disappointed overall as it really did seem that it depended on the staff whether we got a good service or not. It's a really fantastic hotel, with awesome leisure facilities and food. I would still recommend it, but wanted to give honest feedback as it really upset some of our friends who just wanted a good nights sleep!

    3
    « Great location but disappointing room »

    Great location but I was allocated a disabled room which was not necessary and the bed was very hard so I woke up with a bad back . However checkin was very good so was diner and breakfast . Did not like the extra charge for paying by credit card. Totally unnecessary . Put another pounds on room rate rather than putting extra charge would be better.

    5
    « Family weekend for CarFest »

    We stopped in a family room for 3 nights to visit Car Fest North. The welcome was very friendly - had forgotten toothpaste and got given full tube on Colgate free, not the usual 10ml size to just do the evening - and children got "goody bags" which always goes down well. Breakfast was well up to the standard I would expect for this price range of hotel, good buffet and eggs cooked to order so they were fresh. Reception had indicated children ate free, but ours were £5 each (and even as 3 and 4.5 year olds they got very good value for money at that!!) which was fine. Managed to leave children's toy (and, it transpired, some children's clothes) which were promptly sent on as hotel said they knew how much children cherished some cuddly toys! Also got follow up email from manager. Have stayed in some very grand places (pre children !) but couldn't fault staff service standards here.

    5
    « Great Hotel For Families »

    Stayed overnight with my children before a trip to Chester Zoo last week, think they would have been happy to skip the zoo and stay in the hotel all day! The rooms are nice, clean and comfortable, the pool and spa were very good and bonus points for having a couple of very good snooker tables, breakfast was lovely too. Best part of the hotel were the staff, friendly and attentive, which is an ideal combination for working in a hotel. I was very impressed and wouldn't hesitate in staying again.

    5
    « Thoroughly enjoyed my stay »

    Great hotel - seemed old but very well maintained and modernised. Staff were very helpful and professional. Breakfast was very good. My room was exceptionally spacious, clean and comfortable. I would stay again.

    4
    « Decent hotel, let down by boiling hot rooms »

    We stayed in one of the family rooms for 1 night. The room itself was very clean and tidy but did not have any air conditioning which made our stay very uncomfortable as both us and the kids could not get a decent night sleep due to the heat in the room (The temp outside was only 14C) so they next day we had a couple of very grumpy kids! The hotel has a very good gym and swimming pool which we took advantage of to relax after a long drive. Breakfast was included, it was OK but nothing special as some of the items were a little dried and sad looking - coffee was good though. Its a decent hotel but letdown by the lack of air-conditioning in our room.

    3
    « Beautiful views & very friendly staff »

    We stayed at this hotel for 2 nights as part of a coach trip. The hotel is in urgent need of a refurbishment - very shabby looking. Not sure when our room last saw a hoover, but the staff were so friendly, nothing was a problem and always smiling. The evening meals weren't great but breakfast was tasty. Overall a friendly hotel!

    5
    « Sunday carvery »

    We went tho forest hills for a Sunday roast,the staff were friendly, helpful and welcoming and the food was lovely. They even managed to fill my husband - which is no easy thing to do!! :-) The price eas very reasonable for the amount of food you got.

    5
    « Wedding evening »

    This hotel is local to us and my husband is a member of their leisure club. A party of 15 of us dined and stayed the night after our son's wedding. Not having dined here since Best Western took over we didn't know what to expect but the hotel has an excellent reputation locally. We found this was fully deserved. Our meals were excellent and the staff pleasant and efficient. We all stayed overnight and our rooms were lovely. Spotlessly clean and everything we needed..Our room was interconnecting with our grandsons aged 14 and 16 which was ideal. Breakfast was good and plentiful. I just wish we could do it all again!.!!

  • 4
    « Room with a 'Mersey' view »

    Just a one night stopover and yet we were pleasantly surprised by the hotel. Decent rooms and ours with a fabulous view over the Mersey. Breakfast was top rate with everything you would expect. There a popular spa, which we didn't use, and the area is great for cycling, which we did take up. The staff didn't mind that we a little late checking out. A good stay.

    5
    « A lovely stay. »

    Staff were splendid - welcoming reception and fabulous breakfast with a great view over the Mersey. Room was quiet and comfortable. Plenty of parking available. We would definitely return in the future.

    5
    « Great staff, good location, lovely stay. »

    Staff were fantastic and so helpful throughout. Great pool - our son cried when we were leaving hotel! Super location for Chester zoo, Cheshire oaks and aquarium, good sized room. Modern double shower. As we have 2small children we ordered room service - I wouldn't recommend the food unfortunately as it didn't live up to rest of hotel experience (we didn't complain as everything else was spot on) - really does need to improve though. We would definitely return here - a lovely stay.

    5
    « great hotel great staff great price »

    We stopped off at Forest Hills on the way to a holiday in Wales. The hotel was lovely and dog friendly, not only that they were actually very welcoming to dogs providing us with a little dog treat bag. They also did room service at a very reasonable price and the food was lovely. Worth knowing the room service staff are able to take tips in cash, not really done that before so i had to ask and felt a bit silly. The hotel had good facilities the rooms were nice and clean and it was in a fantastic location. We had a nice walk into Frodsham where we visited some lovely pubs. Would definitely return. Frodsham is a really nice village. The staff were all really nice and friendly too.

    5
    « One of the best Cheshire Hotels »

    I had never heard of Frodsham and I booked this hotel as a last resort due to other choices being fully booked. What a great surprise. The hotel is situated with great views over the Mersey, it is amazingly quiet - which is great after a day's work and the food was perfect. The only downer was that it was fully booked so I couldn't stay a second night !!!!!

    5
    « Excellent customer care »

    We are a small charity that provides help and support to families affected by a rare, debilitating condition. Last weekend, some of our families and staff stayed at the Best Western Forest Hills Hotel during a group outing to Chester Zoo. We would like to extend our heartfelt thanks for an enjoyable stay; all the staff were very helpful and considerate, enabling the families to relax in comfort. It can be difficult to find accommodation for a group with the particular needs of our community but this was certainly not the case with your hotel; from arrival to departure, nothing was too much trouble. We would certainly recommend the hotel and would be delighted to return to the Best Western Forest Hills Hotel in the future.

    4
    « NIce hotel, good value for money. »

    Nice hotel, spectacular views but needs air-conditioning in the rooms as they can get a little warm. The wall fans in the rooms are rather 1970's and are too noisy to leave on at night-time. All the staff are excellent and welcoming and the hotel has good amenities and is very clean. Overall good value for money.

    3
    « Lovely hotel spoilt by noise »

    We love staying in Forest Hills, especially because of the excellent swimming pool, sauna, jacuzzi, and steam room. However there was so much noise this time from some machinery outside the room that we could not sleep. The irony was that I had requested 'a quiet room'. I would rate it very good or excellent if it were not for tthe noise.

    5
    « Very enjoyable »

    We were very impressed with our visit to Forest Hills, the staff were very friendly and helpful, especially the reception staff. Our children were made feel very welcome which included giving them a welcome pack and it was a lovely relaxing time. The only slight issue we had was that considering the high standard of food we as adults received, the children's pizzas seemed to be just a basic 'microwave variety' type. We certainly would return here again in the future and highly recommend it!

    4
    « Perfect for large families »

    This is my first review of any hotel! As a family of 5 it is so difficult to find hotels which accommodate all of us in one room. This hotel had a double bed, 2 single beds and a pull out double sofa bed with plenty of room to spare! The staff were very friendly, the room extremely clean. The leisure facilities were good, maybe need an update but all in all a pleasure to stay. Frodsham is lovely

  • 3
    « Nice Food in Restaurant, but dated Bedrooms »

    The hotel is on the top of Frodsham Hill and has great views over The River Mersey. The gym was very good, it had all the equipment that I'm used to and the staff were helpful. The pool was nice with a good sauna, steam room and jacuzzi. The female changing rooms were dirty but what was most disturbing was the amount of young boys (approx age 8) in there with their mothers. I felt so uncomfortable as I wanted to get showered and changed that I didn't bother. I got as dry as I could, got dressed and went to my bedroom. Surely there could be a family changing area separate from the female changing area, it was embarrassing. The bedroom needed a good vacuum and the valances on the beds were dirty with black marks all over the bottom of them. The bathroom was very old fashioned, mine was a lovely 70's pink shade! I ate in the restaurant and the food was fantastic, well presented, tasty and hot, very enjoyable, obviously a good chef. The staff throughout the hotel were polite and helpful, young and enthusiastic. I think if the bedrooms were upgraded this could be an excellent hotel with great views.

    5
    « Thank you! »

    I recently stayed at the hotel and wanted to comment on the exceptional service. It was exceptional in that on my first evening there I was taken ill and the staff coped with it beautifully. Attentive but not over powering and willing to do anything - including arranging a doctor visit and collecting a prescription for me. No questions were asked about when I would be leaving (I had only booked one night) and did everything to make me feel as comfortable as possible.

    4
    « Stayed for 1 night with a group of people. »

    Stayed here for 1 night,rooms lovely modern.only downside the room I had was in the lower floor vith no views just high bushes and a public path running at the side of the room and the room had 2 small windows offering little light,otherwise great.Breakfast was excellent and most staff was plesant.Overall great stay would recommend and would stay again.

    4
    « Nice hotel »

    We stayed here for 1 night as we were attending a concert in Delamere Forest. Hotel a little dates but clean. Lots of parking available. Easy check in, room clean and comfortable. Nice views from our room, beds comfy, pillows a little hard for my liking but that's a personal preference. We did not try the pool the next day. Breakfast good and buffet to chooses from. Would stay again if attending another concert.

    5
    « Great Nights Stay »

    Stayed in Room 216, very big room, very clean and very quiet. Excellent nights stay enjoyed it very much, thank you. Did not use the pool but it looked inviting, breakfast was very good, good choice and plentiful if you needed it. Loads of parking available, all set in a lovely location, Frodsham was a great night out with friends also.

    4
    « Total chill & relax »

    Although this hotel is a tad dated in parts it is really clean and the staff are friendly and welcoming. The restaurant is a great experience and the restaurant manager is a real funny guy, very accommodating and extremely attentive. The food is top class! ???? It was a shame the pool bar was closed and later there wasn't really a relaxing residents bar area to sit, other than the corridor or conservatory. The main bar area which was brightly lit closed hence we were moved out. The hotel is in a lovely setting with nice walks with Frodsham's pretty town which is not far away.

    4
    « Great breakaway hotel »

    This is a lovely out-of-the-way hotel, perfect for breaks, family reunions etc. Plenty of relaxing areas, fine swimming pool and leisure complex, pleasant bedrooms and restaurant with super views over the estuary. Very little to fault. Relaxing atmosphere with plenty to visit in the area.

    5
    « Smith Family Weekend - a great success »

    Nothing was too much trouble for the staff. A warm welcome, a lovely afternoon tea, dinner for 16 was lovely with a good choice on the menu. Great house wine and our exclusive use of the conservatory. The second evening had a different menu but equally excellent. Both breakfasts were spot on. The rooms were clean and comfortable. We already made a provisional booking for next year.

    5
    « Great service and carvery excellent. »

    We called at this hotel ( 45 of us ) for a carvery after a trip to Llangolan canal. The whole experience staff, dining area and food was first class. A special mention for front man Kieron ( Jimmy Tarbuck lookalike Lol ! ) very amusing and creates a good image for the hotel. I would highly recommend this venue and would definately use it again. Thanks to all concerned.

    5
    « Excellent stay »

    We stayed at this hotel with our little Westie on our way to the Dog Fest the next day. The staff on reception were excellent, we had room service for our evening meal with having a dog with us, the waiter who bought us the meal was very polite. We had breakfast in the restaurant which we enjoyed, again staff very nice and helpful. A lovely hotel in a fantastic position, would certainly recommend.

  • 4
    « Great staff »

    Spent a night here with my 2 year old daughter after visiting the zoo in Chester. There was a wedding on in the Hotel but nevertheless staff were very helpful and were kind to my daughter. The room was very hot - but otherwise was nice - we had the executive room - comfy -plenty of space. Shame there is no fridge in the room though. Pool was nice but lockers were not available due to padlock use. bottom line - I would stay again! also might have been nice if (like other hotels do) the corporate teddy bears are free for children rather than on display and charged at £10

    5
    « SURPASSES EXPECTATIONS »

    Enjoyed an excellent family stay when attending a nearby wedding. The gym facilities (with pool and sauna) are free to residents. The staff were polite and helpful; breakfasts from a self-service bar were good and filling. The rooms and public areas were well furnished and maintained. Although dating from the 1960's, it has been extremely well cared-for and maintained, and exhibits the very best of that period (including the coloured bathroom suites!). We were a little surprised to find the restaurant closed on a Saturday lunchtime ? but reasonably priced food can be ordered through reception and consumed in the public areas or your room. Altogether, a very pleasant stay.

    5
    « Fantastic!! and very dog friendly »

    Many thanks to all at Forest Hill Hotel... We had a fantastic visit. This is how a hotel should be done! They are extremely dog friendly and even gave us a goody pack for our dog with treats, toys and walk ideas. Very friendly and helpful staff throughout the hotel form reception to the health club. Well done guys!

    5
    « Best Western is my Favorite Brand »

    I try to stay in Best Western Hotels as I like the Brand.... In Forest Hills Hotel I found another really first rate hotel. Ample parking. pleasant staff check in/out simple/straight forward. Room was very clean...well arranged Bath rather than shower.....had shower over,but I like a soak IN a bath. Wi-Fi worked very well.... Super quite setting. Did not hear ANY noise from out side I overslept...so bed was comfortable. Breakfast as expected...and as it should be......cooked well Good helpful staff serving. With this hotels setting...I think it must be VERY popular with Weddings. I did not get to use leisure part of hotel...as I was there for a gig in St Helens. Reception staff helpful as I went out on the Friday evening with some local details of roadwork's in area between hotel and St Helens. In all.....I would be more than happy to stay again if I am in the area. 100% RECOMENDED 10 out of 10

    5
    « NOW THIS IS HOW TO DO IT. WELL DONE BEST WESTERN FORREST HILLS »

    A group of us has just returned from this hotel. It is in a lovey location and the staff are extremely friendly and efficient. The food is excellent and plentiful even for several of our party who have good appetites. We had the carvery and the choice and quality was spot on. The restaurant staff and manager have a wonderful sense of humour and it was just a pleasure to eat there. We will be back.

    5
    « Amazing »

    Just got back after another stay at Forest Hills Hotel. Amazing room and view. The food we had for evening meal was 1st class an the breakfast well it's to die for. All in all top hotel oh and we have re-booked for July.

    5
    « Perfect Weekend Getaway »

    Excellent hotel, super fast check-in/out. Great leisure facilities, friendly helpful staff. Rooms perfectly decorated with comfortable beds. We booked one double, one twin and a family room. Would well recommend the family room, everything including fridge for babies bottles and 2 showers. perfect location for Chester, Chester Races and Cheshire Oaks Outlet Shopping, all within 20 minutes drive.

    5
    « What a great bunch of people! »

    I arrived late on a Sunday evening. When there was a minor problem with the hot water in my room they immediately moved me to a different room. They even lent me a whiteboard for a meeting i had in the office the next day. What can I say? Great room, good food and GREAT staff! Well done and I WILL be back. Thanks

    4
    « Lovely location »

    Stayed here with my daughter. Hotel location was superb and we requested a room looking over the river which we were given. The view was great especially at sunset. The room was a little dated and small but had everything a traveller might need. Beds very comfy. Lovely big window which you could fully open. All staff we encountered were very polite and check in and out were simple. The leisure facilities were great - good gym and nice pool but the pool was very noisy as it was full of children on half term. What was really irritating was that they were allowed in the hot tub so there was no way you could relax and there was no area of the pool cordoned off for those who wanted to swim properly, you had to keep dodging children who were not always well supervised (there's no lifeguard in the pool). Other than this minor gripe though we thoroughly enjoyed our stay. We didn't eat at the hotel so can't comment on the food I'm afraid.

    5
    « 2 night getaway »

    6 of us came here for a 2 night break, the rooms were tidy & clean, the staff were amazing especially Bob & Kieran, who both couldn't do enough to help us. The food for Dinner & Breakfast was excellent. We are now all looking forward to our next visit later in the Year! thank you.

  • 5
    « Excellent 2 night stay. »

    6 of us Stayed for a 2 night break on the 1\\2 of June , All I can say is what a brilliant time we had the food was excellent both breakfast and evening meal ,staff plus the managers were very helpful (Thankyou ) lovely swimming pool , so good we booked the Gourmet night see you again soon .

    2
    « one night stay »

    Reception staff were not very helpful when we arrived and when we asked a question the reply was well I will have same number as you!!!!! they were not interested at all to help or phone up for us. when we were in our Room it was so hot there was no air conditioning, we opened the window and heard people through the night we did not sleep well at all. The bathroom was so dated it was peach, the shower/bath had hairs in from previous person having a shave. Went for breakfast 3 staff were there having a coffee and talking, I had to ask for toast as they had not acknowledged me entering or sitting down. On leaving to go somewhere near by the direction given by reception staff were not clear or understandable we had to ask 3 different people en route for directions and reception staff did not get off her seat or write them down for us. On leaving the hotel I handed my key in paid my bill and they lady behind reception just said bye, No thank you , no how was your stay? Really not impressed with this hotel at all.

    4
    « Very good but not the cheapest »

    Fine - no problems. Breakfast a bit limited in range. Very little in the way of continental option. Cooked OK but again a bit unimaginative and poor range of items. In room wifi poor at times. Staff very good - did not use leisure facilities. Would use again if price a bit lower.

    5
    « Gourmet Meal - Excellent »

    We are local so have attended for dinner a few times now and my parents always stay when over from the States. This visit did not disappoint! Beautiful food and knowledgeable wine expert but most of all the staff were, as always, fabulous. Chris the Food and Beverages Manager is so friendly and welcoming and obviously this feeds through to his waiting on staff. Well done Forest Hills!

    5
    « Breakfast and an Electric Car charge »

    I love this place the views are amazing. I have been working in Runcorn so decided to use this hotel for breakfast, one of the reasons was because it had an electric charge point for Electric Vehicles. The staff are really helpful and its great value for for breakfast. I have posted it on the electric car user group on face book. Many thanks for your hospitality.

    5
    « Second visit »

    Since our last trip to this hotel in January we were invited back to stay again. We had cause to complain with regard to breakfast. But to be fair the manager was fantastic and offered us a complimentary nights stay. We did this and our stay was perfect this time. The room we were given again was lovely and the view is amazing. Its all very clean you really cant fault this. The pool is great and the towels are on the bed ready for a swim. Breakfast this time was great, a lovely lady was there to greet us. The only thing would be i dont find the staff on reception very friendly. But maybe thats just me . But a thoroughly enjoyable stay.

    4
    « Very good hotel. »

    Room was lovely (could do with hand rail on wall for shower). Food was very good and the staff were excellent. The facilities in the hotel were very good. The views from the hotel were breathtaking. We all had a great time.

    5
    « Birthday celebration »

    The hotel was clean and comfortable, including the swimming pool. The staff were helpful and accommodating. Had a twin room, of which the facilities were excellent. The food was tasty and served very efficiently by the staff

    5
    « A thoroughly enjoyable 5 day mini break. »

    Efficient friendly staff contributed to a very enjoyable five day mini break, during which we slept well in comfortable clean beds, enjoyed the swimming, sauna and steam room which were excellent. As for the food it was well presented, generous portions and delicious to eat. We had feared that we would need to eat outside the hotel before going there, however our fears were unfounded and we ate all except one meal there and could thoroughly recommend the food, as they had something for everyone and at a variety of prices. Very good value we will definitely recommend them and will go there again.

    1
    « Don't stay »

    I was here for a Family Wedding, and we had many rooms booked. The staff ,apart from Reception were amazing. Big thanks to the overnight gentleman and Shirley at Breakfast. However...very noisy due to nightclub next door. The music went on til 4 in the morning. I must add this was not the venue for the Wedding just where we stayed. The lovely Overnight Porter apologised when I made my last call to him at 3 am,however Reception were not apologetic. They merely stated the Nightclub has nothing to do with the hotel and they cannot stop the noise. For this reason I would advise anyone to not stay here if you have come here to get any sleep.

  • 2
    « Awful room »

    Having been in Miami and Budapest the previous two weekends I was brought back with a bump. I didn't realise rooms like this still existed. The bathroom had no bath or shelving round the sink, designed as a disabled room it had no light in the bedroom only lamps. Reminded me of a 1990's care home. Disappointing as we book at least 10 rooms three times a year. The hotel in general is bright and modern and staff are always on hand to help.

    5
    « Excellent »

    A fantastic hotel. The staff were very friendly and the hotel was lovely. Our room was huge with 2 showers in 1 cubicle. The fridge was a nice added extra. We loved the pool and it was such a lovely change not to have too many rules in the pool i.e...no ball games!! The boys ventured into the steamroom and sauna accompanied by us and they loved this 2minute experience as they have always been curious as other hotels have strict policies! Excellent. The breakfast was lush and plentiful. Lovely view from the dining room. I would have loved to have a view from our bedroom....the view from number 91 wasn't great! A lovely stay and birthday treat. We will return.

    5
    « Excellent. »

    I stayed at this hotel for business reasons and I have to say the hotel is of a high standard which i will use again for future business trips in this area. It is ran by professional reception staff and has excellent dining staff, especially on the morning for cooked breakfast. My room was large and overlooked the quad, it had a decent tv with freeview. The bed was extremely comfortable and probably had the best night sleep in a hotel for a long time. The hotel has amazing views and grounds which i enjoyed after busy day, the swimming pool looked great but I never managed to get round to using it. I would highly recommend this hotel for business/families/couples etc.

    5
    « Wedding and reception!! Fab »

    We had the most fantastic day here at forest hills. Nothing was too much trouble for the staff, they helped organise everything and was one perfect day. Special thanks to Elaine who set up the room to perfection, it was the best day of our lives. Guests treated lovely, rooms very clean and our executive suite was wonderful. The service went without a hitch, the food was very tasteful and presented well. Drinks flowed and big thank you to the bar staff who worked their feet off. Evening reception was great the buffet was fabulous felt terrible as people were still full from lunch and had a lot left over. Next morning a delightful breakfast with my family and guests in a lovely atomosphere !! HIGHLY RECOMMENDED IF YOUR BOOKING A WEDDING HERE. Big thank you again to all the staff who worked really hard to make our day so memorable. There was not one complaint off anyone at the wedding only praise for all your efforts!!

    4
    « Four and a half stars! »

    Not quite five stars but from a value for money view point definitely 4.5. Try to get a room with a view of the Mersey. Rm 106 and in that area of the hotel should do it. My room (106) was generously furnished and nicely decorated. The bathroom was well designed with a large basin (space for all your bits) and an air bath. I didn't get round to the air bath as I went to the swimming pool and spa which are pretty good. The only improvement I would suggest would be regarding the breakfast selection and quality of ingredients. All things considered though, you get a lot for the modest price of a stay here.

    5
    « Large family room great location »

    Stayed on Sunday night and had large family room, lots room for kids to spread out . They Loved pool, large and warm - bathroom immaculate , large TV - Very friendly staff and great location for exploring Chester / cheshire. Lots free parking , free wifi , great breakfast - excellent value for money

    3
    « Value for money »

    An overnight stay for 2 couples - large room with dated decor but had all necessary amenities. Main bedroom was very dusty & dirty but the bathroom was clean. Requested at main reception for bedroom to be hoovered but this did not happen. Upon checking out very helpful receptionist apologised for the matter not being resolved and offered discount - thank you. Easy access to dining area. Friendly and polite staff. Quality of food was good.

    4
    « Great family away day ..... Great value »

    I had been here about 10 years ago and the kids wanted a trip to Chester area in easter holidays ... so we went back here nothing has changed (in many ways) but this is not a bad thing ... great leisure facilities, great staff, decent breakfast (eggs cooked separately) and the best was the room .. recently tidied up and a queen bed and 2 singles for a family of 4 - perfect !! close to many bars/restaurants in frodsham, short trip to Cheshire Oaks, and also the zoo ... great view of the Mersey at breakfast too ... I would recommend Tip : room 91 is perfect for a family of 4 !!

    2
    « Standard Best Western fair »

    Stayed here as part of a family wedding. The wedding breakfast was very good, served in comfortable surroundings. However when it came to the speeches the PA system wouldn't work properly and we were treated to several high pitch screams from the speakers. Judging by the smell of fresh paint the corridors had recently been redecorated, but there was no lift down to the level on which our rooms were located and the route included a fairly steep staircase. Our rooms were comfortable and well equipped with en suite facilities. However we were all woken the following morning to the sound of the fire alarm. As if this wasn't bad enough, just as our hearts had stopped racing from the shock after the alarm had stopped it sounded again. By this time we were wide awake! The consensus among guests was that the alarm had been triggered by the steam from someone's shower elsewhere in the hotel. Now I've stayed in hotels around the world and this is a first: why hasn't this been identified as a hazard and dealt with by installing better steam extraction or less sensitive smoke alarms? Breakfast consisted of a typical buffet selection, the highlight of which was the spectacular view across the Mersey estuary to Liverpool. To be fair, you know what you're going to get with Best Western and this experience didn't disappoint in that respect: distinctly average.

    5
    « Hotel on the Hotel »

    Came to this Hotel on a recommendation with a party of seven, staff was very helpful and always happy. Was in the process of refurbishing in various parts of the Hotel on our visit BUT caused no problem to any of the guests. Breakfast excellent value, overall a brilliant Hotel and great location.

  • 4
    « Nice hotel, friendly staff, good value.... »

    Nice hotel 20 mins from Chester. Currently undergoing minor refurbishment although disruption was minimal, pleasant clean rooms with friendly staff. Made use of the the leisure facilities and pool which were good. Free wi-fi. Have stayed here before and will definitely use again. Evening menu not appealing to us as a family although nearby pub "Ring o Bells" serves great food, just make sure you book! Breakfast was a plenty!

    3
    « Nice facilities »

    Stayed as a family. food okay & reasonable price. Room v noisy with the heating unit next to it. Pool nice & warm. Saunas good. Rooms clean but very dated. Good value for money. Location very awkward due to narrow steep road.

    5
    « Always value for money »

    Love going here. Good service from friendly staff. Good food,well cooked and served by attentive staff and good entertainment laid on. A pleasure to be there.special mention for Chris the Restaurant manager, runs things like clockwork

    5
    « Lovely hotel! »

    We just spent our Easter weekend away as a family at Forest Hills and had a lovely time. The Exclusive Room was perfect, very comfortable, with a great Jacuzzi bath tub. Service was very good, the pool facilities were excellent, with very long, hence convenient, opening hours. My criticism in hotels with indoor pools often is that the pool is only open from 10am till late afternoon, whilst this Best Western had much better opening times. The toddler pool section also was particularly good and our 4 year old loved it. Very quiet and gorgeous views. Cannot fault it for anything!

    2
    « not brilliant »

    heating not working, wasnt repaired when reported, breakfast very greasy, and not very warm had to ask for toast twice , spa staff most unhelpful, there was no signage in the spa area, electricians working in pool area as we were in there, i understand the need for maintenance, this usually takes place when areas are closed

    2
    « Disappointed »

    Been here few times always enjoyed it food is always lovely staff always great but on one occasion emmerdale night there was only 3 slots of half hr entertainment no music in between an finished 11.30 instead of 1.00 I felt bad on the people I had invited as they never been before

    5
    « Gourmet Night »

    As usual reception staff are brilliant and we are always greeted like family. Since our last stay a few weeks ago the hotel has undergone some repainting in communal corridors and is nicely done. Having been staying in this hotel on a regular basis now for well over a decade the entire staff from Hotel Manager husband and wife Kieron and Tamsin team run an efficient happy ship. The restaurant staff never fail to please and for some so young it is a pleasant change seeing boys and girls who are happy and attentive in their jobs. Chris the Restaurant Manager is always on hand to ensure smooth running and if he is off duty his deputy Bob steps in. I use the few day breaks to re charge batteries for work. If my wife and I have one complaint about this hotel it is only that we can't buy the executive room we inhabit for the time we are here and stay even longer and more often than we do already.

    4
    « "Gathering" get together »

    Held our "Gathering" meeting (5 x couples of longstanding friends) at Forest Hills Hotel - on Friday afternoon / evening of March18th with stop overs into Saturday morning for breakfast. This coincided with one of the hotels 5 course gourmet dinner evening with with a different wine presented by the F&B host - Chris, between each course. As a single site hotel privately owned, the whole Team from GM downwards works to fulfil your expectancy for the stay. Great food, good service and a nice fresh full cooked English b'fast this morning.. The hotel is currently under refurb and the areas that are completed look superb. Having stopped at FHH many times over the years I have my favourite room that is always presented beautifully with superb super king size bed that is just so comfortable. The friends we take all love the relaxed clean environment and the facilities of pool, gym and valued customer feeling. Will not hesitate in revisiting his hotel again in the future. "

    5
    « Complete Package »

    Situated at the top end in delightful village with great views of the estuary where Manchester Canal meets the Mersey. The hotel offers spacious rooms both for individual occupancy and family. The fitness facilities are excellent. There is a swimming pool for residents and local members. Bar and restaurant is staffed by very well trained staff. The food is superb. Great venue for conferences even when in use by locals. Should also suite newly weds as a honeymoon hideaway with great forest walk and within easy reach of other local attractions.

    5
    « Best over night stay ever »

    We have just eaten an excellent meal from starter to dessert it was all delious. The service was super and the staff the most pleasant we have ever meet, from the manager Bob to Adam our waiter and James. The atmosphere was relaxed and attentive to all our needs, especially mine as I am.a vegatarian and the chief made me a starter of my choice. We have stayed in many Best Westerns before but this is certainly the best. The hotel is lovely, bright and clean and the view is lovely especially at the back of the hotel. Thankyou, we will certainly stay again the the near future.

  • 5
    « Fantastic Night's Stay »

    My partner and I went to Forest Hills Hotel last night for one night using a wowcher voucher which included bed and breakfast and a 3 course meal for both of us for £99! (Amazing!) Firstly, regarding the booking process, we emailed the hotel and received prompt and helpful replies. We wanted a room with a balcony if possible and were advised this was no problem and there would be no surcharge. We were also quickly provided with the contact information for the hotel's 'Techniq spa' when we enquired about booking treatments. The hotel is well sign-posted and easy to find, just remember it's on a hill so keep heading up hill until you come to a sign! On arrival, the hotel reception area was spotlessly clean and the staff were very welcoming and friendly. The check in process was smooth and stress-free! Although we had arrived early (12.30) and check in was not until 2pm, the reception staff quickly checked that our room was ready and checked us in early with no questions asked. This was much appreciated after a 2 hour car journey. Our room (standard double) was, again, spotlessly clean and finished to a good modern standard. The en-suite was outdated, however this did not bother us as it was neat and clean, had a bath with shower, plenty of fresh towels and little complimentary soaps, shampoos, shower gel and shower caps - we could over look the old-fashioned suite! We believe the rooms/ensuites are in the process of being decorated anyway. The balcony was fab, although it was windy, we had a fantastic view. The hotel is in a great location, overlooking Runcorn from a distance with panoramic views from the hill. After a quick cup of tea in our room we ventured down to check out the facilities. We ended up having a drink in the restaurant bar, again, staff were professional and friendly. We then made it down to the leisure complex. We were really impressed by the pool, sauna, steam room and especially the lovely hot jacuzzi! Nice, relaxed atmosphere. We had our massages booked at the Techniq spa within the leisure complex for 3pm so after a short time exploring the leisure facilities, we got ready to go for our massages. We were blown away by how fantastic the massages were! The therapist (think her name was Mandy) was so friendly and made us feel at ease - and a very skilled massage therapist! The massages are incredibly reasonably priced, we felt - £38.50pp for an hour long full body massage plus hot stones! It was amazing! We booked our three course meal for 8pm. The service was fantastic, food service manager, Chris, was very friendly and a good laugh, very attentive to us throughout the meal. The meal was good, we enjoyed each course and our steaks were cooked perfectly and tasted great! Also we were sat by the window in the restaurant with the great views, all lit up at night. We both slept very well in our room, comfortable bed and pillows. Breakfast was a buffet style and had everything we wanted; cooked breakfast, continental, juice, etc and everything tasted lovely. Eggs were cooked to our liking and tea/coffee and toast were also brought over for us as requested. Overall, we had an excellent stay and the staff were all excellent. The facilities were good and the food and wines served were also of a high standard and very much enjoyed by us! We are glad we got this wowcher deal and we wouldn't hesitate to recommend this hotel to friends and hope to come back again in the future.

    4
    « Amazing views and excellent value for money »

    We recently visited here for 2 nights, on a half board basis. We arrived almost 2 hours early, and were allowed to check straight in, as our rooms were already ready. Great start! We had 2 rooms between our party, one was refurbished and was very nice. The other was unrefurbished but was nice, and very clean, the pillows weren't very comfortable (lumpy) but other than that we were happy. As we were half board we ate in the resteraunt each night and the food was excellent. Lots of choice on the market menu, which remained the same on both nights. Breakfast was nice, plenty of choice on the buffet, but also items made to order such as omlette, poached egs, kippers etc The drinks were also very reasonably priced. The view from the dining room is amazing! We used the Gym, but found the cardio machines were very old fashioned, they felt juddery and I found them very difficult to use. They seems to have lots of people using them though, so maybe I am just used to the very modern machines that are in my local gym. The pool, changing rooms and spa facilities are fantastic, really nice, clean and modern. My only slight dissapointment, after an amazing full body massage, was having to put my clothes back on, when I was covered in oil from the massage, if I had been provided with a towel and a robe I could of popped to the showers at the pool area, and washed off the oil before I got dressed. The staff were all very friendly, helpful and efficient. The cleaners and the younger waiting staff were particularly friendly and worked very hard. We went into Frodsham one afternoon for a look around, but there isn't very much to see, all of the shops close early on a Saturday! We also went to Lady Hayes craft market which was nice for a couple of hours. Overall we had a really lovely stay, and would definitley return.

    5
    « Staff are brilliant! »

    I stayed at this hotel for one night as part of a business trip. The staff were brilliant throughout my stay whether it was on reception, in the leisure facilities or in the restaurant. Their attention to detail was excellent and they couldn't have done more for me.

    5
    « IF IT WASN'T FOR THE BED »

    This hotel is a fantastic find, up in the Frodsham hills. We stayed for only 2 nights, using the restaurant on one night for dinner - beautiful. Well worth the money for al la carte. Drinks were reasonably priced too. The whole appearance is clean and well run. The only problem we had was with our bed! Every movement during the night it was creaking and we have woken on the second morning with a very sore back.

    3
    « Not too bad a stay »

    Recently stayed for 2 nights on business at the Forest Hills. Check in process was smooth and friendly and the room was clean and well equipped, if a little dated (especially the pink bathroom suite!), . One down side - the radiator didn't work - the second downside - I reported it the next morning and it remained unfixed when I got back that evening. So you lose some points there! (luckily, it wasn't excessively cold). I ate in the restaurant the first evening and it was OK. But the menu is, in my opinion, misleading when it reads "all dishes are complete dishes. To compliment your meal choose from a selection of side orders available at an additional cost". Well the dish I ordered - pan fried salmon - definitely wasn't complete and I HAD to order additional side dishes to make it so. As I say, definitely misleading. I ate in the bar the second night to watch football and ordered a burger with salad, fries etc. All OK but it really have been nice to have been offered a knife and fork! I had to chase around for those! So, overall, not a bad stay but not fantastic either. I'd use again if in the area but it wouldn't be a first choice.

    5
    « Excellent »

    Lovely quiet hotel brilliant customer service Well done Location a little off the beaten track but some great views of the countryside Some modernisation done, clean tidy. Entrance is a little dated but the room I stayed in was very nicely decorated, large, clean and comfortable. Free wifi that worked was a great bonus!

    2
    « Wedding memories tarnished by poor service all round. »

    We visited and stayed at this hotel to attend a family wedding. Our stay began badly and continued to go downhill. Check in is advertised as 2:00 onwards. We arrived shortly before 2:00 expecting to check in at 2:00 to get ready in our room. At 2:00, we were told our room would be ready in 5 minutes so waited in the reception area. 10 minutes later we were told the room still wasn't ready and a member of staff would inform us when it was ready. With the time of the wedding fast approaching we had no choice but to change our 12 week old baby into his clothes in the reception area whilst I had to resort to the ladies toilet. Incidentally we are still waiting to be approached by a member of staff to advise us that our room is ready. During the wedding breakfast we asked several times for the air conditioning to be turned down as it was so cold. It was never turned off, we learned though that the other end of the room was too hot and this was the reason, however it meant that an older lady initially sat at our table had to be moved mid meal as she was just so cold. We didn't take our jacket and woollen shawl off and had to wrap our baby in his blanket throughout the meal. In addition to this, a member of staff took it upon himself to put the lid on a jar of sweets our 4 year old son was eating without checking with us first, I find this wholly inappropriate and not something I've experienced ever before. During the evening celebration my 10 year old son chose a burger from the buffet of which he ate half as it tasted so bad. At 6:00am Sunday morning he started to have stomach cramps followed by diarrhoea and sickness. As none of the family have suffered similar illness before or after I conclude that the burger wasn't cooked correctly and gave him food poisoning. Thankfully he has made a full recovery. The family room itself was ok, the beds comfy and the room clean and tidy. The bathroom was clean but very dated in decor. However the fire alarm in the hotel is obviously very sensitive going off twice in the night. Other family members found there was a problem with the electrics in their room. Hotel staff rectified the situation as fast as they could but had to disturb another room to fix the issue as the fuse box for both rooms was contained in the second room. The following morning my 8 year old son had scrambled eggs with his breakfast. Whilst eating he discovered a hair in the freshly cooked eggs. When checking out we were told we owed £5 as the children had had breakfast. Our booking clearly stated the number of occupants in the room and stated 'fully inclusive of breakfast'. There was no small print about paying extra for children's breakfasts. The fact that one of the children couldn't eat breakfast due to food poisoning meant that the receptionist removed this charge but it should never have been added. We had already paid for our whole room to have breakfast. It seems though that the rates are confused regardless: We were charged £88 for a family room for 2 adults and 3 children inclusive of breakfast. A family member was charged £108 for the same number of occupants and when she told staff that they didn't want breakfast, the price was reduced to £88. She returned to the receptionist with our email confirmation showing the price we paid but the member of staff refused to reduce the price to deduct the cost of breakfast. This lottery of rates should be addressed. When attending a family wedding hotels have a captive market. Forest Hills are clearly taking advantage of this and providing a far from satisfactory service in many areas. It is so disappointing from our point of view as instead of just remembering the wonderful marriage our memories are tarnished with a substandard service from the hotel. We will not be returning to Forest Hills again.

    5
    « Excellent Hotel, »

    This was our third time staying at ForestHills Hotel, and it was as good as always, nice clean rooms, lovely pool/spa etc, breakfast is brilliant all freshly made and eggs cooked to your liking.We had a snack at lunch very good prices,very good value and yummy, evening meal there was plenty of choice, something on the menu for everyone, we choose the 3 course meal and it was excellent the rump steak was cooked to perfection and what a super piece of gammon, sticky toffee pud yummy yum. with super views as well,Staff are very friendly and helpful, Stacey did a great job in the restaurant looking after us, great that you can bring your dog with you, they even get a doggy treat bag, will be back again soon

    5
    « Welcoming staff, great food and amenities »

    What a lovely hotel ! A real find and not typical of a chain hotel at all. Staff were incredibly professional, attentive, warm and friendly. The spa and leisure amenities were great - and all very family-friendly. A good size room, nice food, waitress service at breakfast with eggs made to order - all far beyond expectation given the price paid. It's also in a lovely location with fantastic views from the restaurant. Lots to see and do in the area so perfect for a half-term treat - we'll definitely be back.

    3
    « Clean, friendly staff and location excellent. »

    The hotel is clean,breakfasts excellent and the locality to Chester,Liverpool and Chester Zoo is very handy. It has a nice indoor swimming pool and jacuzzi and sauna and steam room plus a gym. However, I was very dissapointed to find that we had booked a room for two and the bed was an ordinary double bed therefore we had to change to a twin room. A double bed is far too small for my husband and I. So, not so Romantic as it should have been, we also found that we were supplied with one bath towel and one hand towel. Yuk, I do not like to share towels with anyone,.Also, you were supplied with a not the largest of bath towels in your room to take to the pool with you,this you had to bring back to your room, which after use was soaking wet and you needed to dry this overnight if you wanted a swim in the morning.(so not so good).Plus, a spinner in the changing rooms would have been nice to get rid of the excess water out of you costume.Again, you had to try and get it dry for next day.An additional gripe was that there was only one type of tea on the tea tray in your room plus coffee. It would have been nice to be given flavoured teas and chocolate. Think I would rather pay the extra money and go to a hotel with larger beds as the norm. But for the money not a bad hotel by any stretch.

  • 1
    « No good for weddings »

    I will save you reading all of this "no good for weddings". I attended a wedding yesterday as the photographer, on arrival made myself know to staff, as they where not the staff I met four weeks ago, I asked for confirmation of parts I could use around the hotel, I was suddenly told the parts I was told I could use where reserved for the other bride or just out of bounds so the brides can't see each other, my bride wasn't bothered by seeing the second one and my bride booked first. The female organiser I will call B, she was bossy arrogant and rude telling me how I would do my job, but came to a plan seeing as it was raining how to work with each other. The male organiser I will call Paul O'Grady as he reminds me of him. By the end of the day I have had my fill of his attitude and manor. The restaurant was full of chairs and tables set out for a meal this was what had been agreed with the restaurant manger to take group photos so we where not allowed to use it, we where initially given the old nightclub to use that was set out for our wedding venue, not enough room, then Paul & B agreed for us to use the ceremony room for the group photos due to the chairs been removed to the old nightclub for the meal, but due to the bad timing of having two weddings an hour apart, this would mean us been shut away in the nightclub for half an hour till bride two had gone to her venue through the reception, this delayed the photos by the half an hour meaning that the meal would have to be delayed, Paul & B where not happy nor was the restaurant manager, an argument was had as I pointed out we both had a job to do and due to the hotel timing the two weddings badly this meant there had to be alteration in the times. We where released from the nightclub to go to the Delamere room where we had to carry out most of the photos, we where told by Paul we can use the mirrors in reception and the conservatory, when Paul removed us from the Delamere I asked are we going to the conservatory " no you can't and you can't use the mirrors" so back to the nightclub where the rest of the photos had to be done. The staff gathered around us in the nightclub making us feel uneasy and intimidating us pushing us to finish the photos. The bride number two had been allowed into our Delamere room for her photos but we had been pushed around, locked away and bullied through the day, Paul and B stepped in and taken photos for there own reasons and where telling the bride what photos she was having next, this is my job and I had a list from my bride of what she wanted and Paul was told that. The restaurant manager kept disappearing when I went near him Paul and B where pushing the event through and where always in the vicinity doing a containment job. The bridesmaid made me aware about the other bride using our room and when Paul was confronted about that and the conservatory, he walked away with no answer for the bride and groom. On leaving the hotel I confronted Paul and gave him a piece of my mind away from the B&G leaving him in nothing short how bad it was as an event, in 17 years of wedding photography this was the worst venue ever, I have the managers name Mr McCabe and will be contacting him to tell him how bad it was. Would I book a wedding no, not without a lot of details put into writing.

    5
    « Excellent Hotel »

    Although it was Half Term Holiday and the Hotel was full we were offered a very nice double room with bath. I had ordered flowers and chocolates for my wife on arrival and afternoon Tea all of which was waiting for us. The views from the dining room were stunning over the Mersey and Cheshire hills. Special mention for Chris in the restaurant who looked after us very well

    4
    « Nice executive room for the weekend »

    I have stayed here many times over the years, but this is the first time in an executive room and it was very good. Large, spacious , clean and with a jacuzzi bath. Just a few niggles with our stay. I booked through booking .com via trip advisor. Unfortunately it ended up going through as a single occupancy. To get it changed to double occupancy was a bit protracted and cost me just shy of £100 extra. So if you are booking via a 3rd party, best double check before pushing the fire button. Although not on a dining plan , we ate in the restaurant all three nights. The food was the usual good standard, but the set menu was the Same Friday and Sunday ,so we struggled for choice on Sunday. We went for a swim on Friday but despite signing in at reception we were not offered padlocks for the lockers which you now need. (We read this later in the info pack in the room.) A few more ideas for future consideration. Get automatic doors fitted to reception. Lugging cases through the manual ones is a pain. Sell individual glass prosecco bottles in the restaurant. Put bottled waters in the rooms. Sorry about the few negatives. Maybe 5 stars next time we visit?

    5
    « The best staff ever! »

    Recently visited for a one night spa stay. The staff are the best I have experienced in any hotel I have been to. From the housekeepers to the managers - every member of staff was friendly and attentive. The restaurant food was amazing both at dinner and breakfast. The desserts were so good I had to order two (just for me)! The Gym /Spa / Pool is also lovely and clean with a large pool. Did not hear a sound from the hotel room and comfortable beds so had a totally relaxing stay and will definitely go back soon

    5
    « Bloody brilliant »

    Well where does one start?Booking in was a piece of cake only took a couple of minutes the receptionist was very polite and friendly and very pregnant (sorry did'nt get your name).Within 5/10mins of booking in we were down at the bar we ordered drinks&food by VERY friendly staff and went away fully fed&watered.We then went back to a very clean tidy comfy room the peach bathroom may not be everyones colour but it was spotless.We then went for a walk round the back off the hotel to the war memorial overlooking Cheshire&Merseyside it was fantastic.Now then teatime or dinner whatever you call it was absolutely brilliant we sat down ordered drinks&starters and within a few minutes arrived with happy smiling faces the mains were spot on no complaints what so ever.Breakfast service was i would say better than dinner you had a choice of waitress service or help yourself JENNY what a ??brought my porridge the lovely fresh fried eggs and anything else needed.Booking out was the same as booking in no probs????????.Overall this was a fantastic experience and cant wait to go back the staff and service they provided was 2nd to none thanks guys you were great ????????????

    5
    « Valentines Break »

    Faultless stay had room 215 which had a balcony with lovely views, food excellent and spa great too. Staff very friendly and helpful. Live in Frodsham but was a child free valentines treat thoroughly enjoyed it.

    5
    « Lovely hotel great food »

    Wedding anniversary break lovely food , great pool, had a twin room as no doubles left staff came and put beds together and replaced bedding could not do enough for us . Had a 3 course meal included in the price

    5
    « Great place to unwind »

    Enjoyed my stay with my two young children just after Xmas, swimming pool/Spa good breakfast clean rooms and great staff, room service was prompt but food should be served with salt and pepper etc as the nuggets and chips were a big disappointment with no seasoning otherwise great stay

    5
    « Fantastic as always »

    We held the wake at Forest Hills for my grandad's funeral. The staff were very helpful, as always and the room was presented very nicely. We had the Overton suite that overlooked the whole of Frodsham and in the distance you can see as far as Liverpool and north wales. Afternoon tea was great and the owner Kieron always manages to come and say hello on every visit. We've used Forest Hills for Wedding's, private charity functions, anniversary's and birthdays. Best place in Frodsham to hold a function.

    5
    « Forest hills »

    We just returned after a weekend at best western forest hills .I would like to thank the staff and managment for a great weekend good food good facilaties good overall deal. Will will be returning . 3couples check out bills soon sorted.

  • 5
    « Lovely spa hotel »

    We booked to stay here through wowcher and were a little apprehensive as we've had a shocker from wowcher before (not a best western though) but the reviews looked good and for £59 for overnight stay, use of the spa and breakfast, you can't complain! The hotel is set high up on a hill over looking the town, and you have to go up windy roads and past lovely houses to get there, I was already happy! The girl on reception Natalie was very friendly and checked us in speedily, she also recommended us a really great Indian restaurant as that is what we fancied for tea. Our room was fine, lovely view down the hill and onto what we reckon was the Mersey (geography not my thing!), and there was a bath in the room as requested. We used the spa facilities after tea, all good there too, jacuzzi, steam room, sauna etc. As we went around 8pm it was fairly quiet and were able to relax. We slept really well, no problems with noise and the bed was one of the comfiest we've slept in, we both agreed it was one of the best nights sleep we've had in a hotel. Breakfast this morning was great, you can help yourself to bacon, sausage etc and the staff will bring you tea, toast and whatever type of eggs you want. We had a lovely time and if the deal ever came up again we would happily come back, very good value for money and in a lovely location!

    5
    « Spa break »

    Stayed here on the 5th Feb for husbands birthday. Thoroughly enjoyed our stay and our food was excellent. No complaints at all. The staff went the extra mile to help. A special mention to Chris the bar manager who absolutely excels at his job and will go that extra mile. The hubby took a special shine to him complete top bloke!! Will definitely return. Jon and Jemma ward

    4
    « Lovely Hotel, Friendly Staff »

    Booked to stay at this hotel for a spa break via Wowcher for just £59 for the two of us. Arrived early & was able to check in easily with the friendly staff. The bedroom was nice & clean. Flat screen TV, tea/coffee making facilities etc. Lovely, warm room & the bed was sooooo comfortable. Bathroom looked like it had been part modernised with new tiles but the pink bath, loo & sink remained. It didn't bother us though as everything was spotlessly clean. Powerful & hot shower & lovely big fluffy bathroom towels. Really enjoyed the spa & everything looked clean but my advice would be to take your own towels to use in the spa as the hotel spa towels where too small & not very good quality. Taxi into Frodsham costs £5.00 each way where there are some lovely pubs. Breakfast was ok but had better. Cheshire Oaks Designer Outlet is about a 20 minute drive & is fantastic for some bargains :-) Overall good hotel for the price we paid so definitely would return.

    5
    « A wonderful Christmas lunch again. »

    This is the 2nd year that we have been for Christmas Day lunch. Although the starter, desserts and coffees are served at the table, the main course is a carvery. However this is sensitively organised so that you are not stood in a long queue in your finery. The selection of meats were of excellent quality and the choice of vegetables was unbelievable. Almost everything you could think of. Staff were attentive and helpful, offering to carry plates etc. We booked for 1.15 and were not hurried at all during the meal. The tables were festively laid and used crackers etc were removed promptly. Drinks were brought swiftly so no need to stand at the bar. All staff were polite, welcoming and friendly. Kieran was a joy as he kept the atmosphere going with his witty banter and friendly service. Our table wasnt too far from a window so we could look at over the Overton Hills. A lovely view, just a pity it was raining! Now looking at an overnight stay.

    5
    « Better than expected »

    My partner and I stayed here with a groupon voucher we received as a gift. The service was excellent right from initial email contact for booking with prompt replies every time which was great. On arrival we were a bit early so we went into the bar for a drink and were served by a gentlemen called Chris who was absolutely brilliant, made us feel very welcome and had good banter with us, I hope his managers appreciate how good it is to have someone like this be the first experience you have. Even if anything else had gone wrong on the stay the review would have been good because of how he was. The room was everything we expected for a hotel in this range and looks like it has had a freshen up recently, if I were to be critical I think the bathrooms require a refurb as along with the room phones and alarm clock are a bit circa 1980, peach bathroom suites are not cool! The bed was comfortable and everything else in the room was above what we expected. We had a door which is for joining two rooms which is quite thin as we could hear our neighbours, didn't really bother us but I could imagine it would bother a lot of people. We eat in the restaurant as part of the voucher and the menu was decent and the food was excellent, service was quick and staff were honest and helpful. We made use of the pool facilities while we were there and found no problems at all. We had breakfast delivered to the room which arrived promptly at the time we requested, I have to admit it wasn't the best breakfast I have had, butter was nearly frozen and some of the food items tasted dry and cheap. Maybe this is because we had it delivered as this is the first we have ever had it delivered to a room before? Overall a very nice and relaxing stay, staff were great and the place was above expectations. Just get rid of the alarm clocks (who needs one these days?) and phones to a museum and the rooms will look 100 times better. Thank you.

    4
    « Nice Hotel »

    I stayed with my daughter and was really surprised at how big the room was. I only booked a twin and we got a family room. It was all nice and clean. They even left towels in the room for the pool. Now the pool is great, but the Jacuzzi wasn't working. It didn't spoil our fun we were in there ages. The changing rooms could do with another private area for changing, there is only one . Everything was really great. Then we went down for breakfast. We had to wait for ages for someone to seat us. I went to reception , bearing in mind there were three girls sat there, to tell them. I was told to go back someone would be with us?? The a very flustered woman came out , no apologies just said they were busy and we should have sat down ?? The breakfast really let the place down. If I had paid for this separate I would have asked for my money back. Not a lot of choice, eggs were like rubber, no chopped fruit and no continental selection really. I have sent in a complaint so we shall see what comes of it .A real shame as the hotel is nice.

    1
    « Dated & misleading »

    We booked this place for a nice relaxing spa weekend. After checking in we tried to book some treatments only to be told it was a outside company that did them and they had no space all weekend. After 10 minutes our peace was broken by 15 old women jumping around in the pool to some 80's music been belted out during a water aerobics class. Not what we signed up for at all. The place is described as modern. It was more like the crossroads hotel from the 80's. I must say that the reception staff were brilliant and very understanding and even tried to help us book another hotel as we were checking out after just an hour. We came to the Dunkanhalgh spa hotel and this place is what we originally expected.

    5
    « Pleasant stay »

    Stayed overnight in January on arrival met with smiling helpful reception staff and this standard of customer service was maintained throughout the Hotel. Standard room but very clean, tidy with decent hospitality tray. Arriving early we were able to appreciate the excellent leisure facilities pool, sauna and steam room. The next day we had a morning walk the country footpath immediately outside the Hotel (just 20 yards on the right when leaving reception) offering great views over the Mersey estuary. Although we did not have an evening meal the buffet breakfast was very good reasonable choice with hot and cold food. Frodsham is a few minutes drive offering eateries and pubs. However if you fancy walking, turn left at the end of the drive walk down the hill and after a few minutes you will come to the Bellemonte Hotel decent beers and food (take a torch at night). Overall a very good value for money stay.

    3
    « Poor food »

    We joined our friends for an organised post Christmas dinner and dance/disco at the hill tops restaurant. It was a pre ordered set menu. I really struggled to pick anything exciting from the menu, and my husband felt the same. The table was fine, crackers and balloons etc., meal came out with no wait, and the young waiter and waitresses were very accommodating. Unfortunately the food was the real disappointment. Unappetising, poor quality, really struggled to eat the lamb casserole, just like leftovers, very greasy. The only positive comment I can make was the vegetables were lovely, They got one thing right. Disco was awful, drinks were very expensive, which you sort of expect in a Hotel, and wouldn't normally moan, however the rest of it sort of put a dampener on it. Fortunately we had good company to take our mind of the food. Will not be returning

    4
    « Swimming »

    I enjoyed a nice relaxing and peaceful swim and steam at forest hills as always. Yet still since I was little are the changing rooms still dirty as there are hairs and mats left out I think this is quite shocking seems as it offers its self as a luxurious hotel. If I was a guest I don't think I would be satisfied but as a member I am because I no how big a place it is. I will be letting staff know about by issues.

  • 3
    « Expected better »

    Booked via booking.com and was attending a wedding. Had to pay £84.00 for a twin room whilst others paid less for double b&b. We told the staff we were with the wedding party and if they could not offer us a discount could they at least give us breakfast included and they refused. Breakfast would have been another £21.00 per couple on top of £84.00 and it was very basic and unwelcoming. The staff seemed very reserved and unhelpful, quite short and dismissive and like they just wanted to do their job and get away.Bar prices were extortionate and staff on here seemed inexperienced. Food service extremely slow also. I was very disappointed. This place advertised offers for meals bed and breakfast including the night we stayed (burns night) for £57 yet they ripped us off. The place itself is okay and plenty of locals tend to use the facilities but it doesn't really have a nice atmosphere.

    2
    « London Business Trip From Hell! »

    Coming from London and doing a lot of business in London I had high expectations for this hotel. Unfortunately, those expectations were not met in the slightest. Checking in was dreadful waited around 10 minutes to be seen to as there was no one on the reception desk. My room was tiny! Just about enough room to move around the bed the bathroom was outdated and there was a "wet dog" smell. I didn't use any amenities other than the restaurant but I did request a morning phone call, which never happened and a newspaper that never came. Dinner was not too bad apart from the steak still being raw and the chips tasting like they were still frozen. Possibly even "reheated". You could here the chefs shouting at the waiter/waitresses from the kitchen, surely you can't treat staff like that? Breakfast the next morning was just as bad, eggs were cold and I even witnessed someone sneeze over the pastry snacks. Overall, I would not recommend this hotel in the slightest. I have never seen anything like it, completely poorly managed.

    5
    « Fabulous staff, good facilities, tasty food »

    A lovely hotel - great location with views all over Cheshire and the Wirral. The staff are warm and friendly and very, very patient too - we just say made it in time to the restaurant before it closed, yet we the service was excellent, unrushed and the waiter's very accommodating. The rooms are clean and what you'd expect of a hotel of this level, and there's a good pool area (though a couple of teens taking selfies against the mirror in the changing room whilst I was starkers may mean I'll get my 15 minutes of fame in a way I hadn't reckoned with) Fortunately the staff accosted them on the way out to try and spare my potential online blushes. Would I go back? Most definitely.

    3
    « not the best western i'de expect »

    Staff were friendly and efficient. However, only 1 towel in double room and lamps did not have bulbs . A good spa but the Jacuzzi wasn't working and the changing rooms were very cold . A satisfactory breakfast and comfy bed were the positives

    4
    « Ideal Dog Friendly Base for Exploring »

    Stayed here for four nights to visit relatives around Merseyside / The Wirral. Very helpful staff welcomed us with a doggy bag for each of our two dogs which contained some treats and a ball - the springer spaniel loved this! Lovely breakfasts with a good selection and great eggs cooked fresh to order. Comfortable room with plenty of space for the dogs.

    4
    « Everything we wanted! »

    We stayed here for a Saturday night while visiting relatives and a trip to Liverpool. The hotel was clean, tidy and in good repair. As with all Best Westerns it had individual character and felt like a holiday. The pool was a good size for a hotel and with a hot spa pool too. We used the room service for dinner and fed three for under £15! There are several easy meals like burger and pasta on the room service menu for around £5 and only a 10% delivery charge. The breakfast was delicious and we had a great view over the Mersey while we ate it! Inclusive, working, fast wi-fi. The hotel staff were friendly and welcoming, they had even made up a third bed in the room for our three year old, all inclusive and without fuss. The hotel is easy to find off the main roads, but at the same time it's out in the countryside so it's a really quiet site.

    4
    « MY FIRST BEST WESTERN STAY! »

    After stayed and reviewed 120 Hilton hotels, I decided to explore a different hotel chain. Consider every chains and finally chooses Best western. I booked a single room with breakfast for £27.60, under the winter sales offer. Main attraction of this hotel is the location. Situated top of the Frodsham hill, easily accessible from M56. I drove from Blackpool, about 65 miles, before reaching the hotel on the way also enjoyed the lovely views. I parked just infront of the hotel, there was plenty of spaces available and it's free. When I entered only one reception staff member there and she is very busy over the phone, confirming some bookings. After couple of minutes only she apologised and did the check in for me. She is very polite and explain every aspects of the hotel and made a booking for dinner at the Hilltops restaurant also. Most of the time I noticed just one staff member at the reception and guests waiting. My room number 214 at the first floor, no lift facilities here, but numerous stairs there to reach anywhere in the hotel. Room is reasonably sized with every essential amenities, bathroom with bathtub, everything spotlessly clean. Hotel built in 1988, I think recently refurbished, because most of the things looking fresh and the interior also tastefully decorated. From the window far away views good, but this room not located for great views. I think further backward rooms got breathtaking views of the Mersey estuary. Room is quite and well heated as well as well illuminated! TV is very small, just 20" screen or so, with lots of channels, but because of the size bit of difficult to enjoy! Tea, coffee making facilities good. Sleeping quality average because of the pillows are not soft, and mattress also bit of hard. This is not a big hotel, just 58 rooms there, but lots of recreation facilities including indoor pool, gym, jacuzzi/spa pool, sauna/steam room available. Wifi also free. I had my dinner at the hotel's restaurant "Hilltops". I am seated window side, enjoy breathtaking views. Other than A La Carte menu, there was a cheap market menu also available, three course for £21. I preferred A La Carte, ordered Grilled fillet of rainbow trout as starter for £5.95, grilled sea bass as main for £15.95. Sea bass dish is delicious. Buffet breakfast also served at the same venue, I preferred for full English. Bacon, sausages, mushrooms, tomatoes everything perfectly cooked, I enjoyed my breakfast. Juices, coffee/tea served by attentive staffers. Checkout time is 11 am, I requested late checkout till 12, accepted straight away. Checkout done smoothly. Over all my first stay at a Best western hotel is relaxing and remarkable. Definitely I will continue!

    5
    « Really relaxing »

    Stayed here on a saturday as a present from our kids, Staff here were very good, special mentions to Hannah and to Chris the restaurant manager. Leisure facilities were very good, we had a swim, then sauna and steam room. all very clean. Our room was on the first floor, a bit of a maze of corridors, but nothing out of the ordinary, room was clean and of a reasonable size, bathroom equally clean, although a little dated in the colour scheme. We had a 3 course meal, which was from the Market menu, and was exceptional, as was the service, apologies for not remembering the name of our waitress, but suffice to say she was great. We went into Frodsham for a few drinks ! , well maybe more than a few . Taxi ride was about a fiver each way . Breakfast was a buffet breakfast with eggs cooked to order , plenty of everything, and very enjoyable. We are definitely going to visit this place again. Thanks

    5
    « Great Hotel »

    Excellent swimming pool and rooms. Especially great for disabled kids! My son loved it. Food was really good too and the staff were really helpful. Great customer Service, I highly recommend and definitely will be back!

    5
    « New year break »

    First time I have stayed at the hotel, booked for 9 friends for 2 nights from New Year's Eve must say very impressed with hotel staff and food, we made it extra special with an executive room well worth the extra,we will go back again later in the year

  • 4
    « New year break »

    We had an overnight stay at forest hills hotel Frodsham. We used to go the hotel a few years ago our last visit was seven years ago. We were pleased that the the hotel was still the same in lots of ways. Food , service etc. The bathrooms are dated but everything was spotlessly clean. We had two rooms for four people, one of the rooms only had one towel , there was a problem with the lights too but We phoned reception and it was sorted straight away. The leisure facilities are a bonus with the hotel. The close proximity to Chester is good as well as North wales. A very enjoyable overnight break.

    5
    « Forest Hills Christmas break »

    We have been staying at Forest Hills for the last 13 years. The Christmas three day package is fantastic value including wonderful food, entertainment and use of the leisure facilities for the duration of your stay. Great pool, sauna, steam room and Jacuzzi plus excellent gym. Being located in Cheshire, you are close to great amenities for Chester, North Wales, Cheshire Oaks etc.. Great walks and countryside on your doorstep. All of this makes it a great place to stay, but its the staff who make it a memorable and fantastic place to stay. Enjoy!

    5
    « Twixmas break »

    Returned to this hotel after 2 years and found the high standards still maintained. Excellent room, large, clean and tidy with plenty of hot water, large towels and a high tech bath. Recently refurbished to a high standard, thank you. Quality of food and service in the restaurant excellent, Thanks to the chefs and Chris and his team. Mushroom and Asparagus risotto outstanding. Excellent professional approach by all staff especially Chris, Justyana, Sydenee, Suzanne and Louise. The star of the team was Lynn who serviced our room and added to the overall experience, it was a pleasure to return each day to our room. Lynn is an example of how the behind the scene people play a significant role in delivering customer service, thank you Lynn. The management must be congratulated on their leadership.

    5
    « Well happy »

    I had to work away from home and this is the lovely hotel my company put me up in. From the minute I checked in to minute I checked out (7 weeks later) I was made to feel welcome and comfortable, all the staff are friendly and will do their best to make sure you are well catered for

    4
    « Staff Sales Meeting »

    Second visit this year for a sales meeting. Excellent staff very friendly and helpful. Evening Restaurant staff inexperienced and could do with more training/mentoring. Food good, Wines overpriced ( my main complaint ): good sized rooms, clean and reasonably well appointed, great pool area. Very good prices, particularly for meeting room. Easily accessible and seems a great location.

    5
    « Gourmet Night »

    Another first class stay. Thank you to all the staff for making our weekend so special. It's like coming home. Food excellent, wines super with a great speaker, and good background music. Looking forward to our second Christmas stay. Another advantage is that this is a doggy friendly hotel, Lucy has always been make very welcome.

    3
    « Christmas party stay »

    The hotel isn't self is in a lovely setting with fab views from the restaurant . Rooms were clean but old fashioned , bathroom ready for an update lovely pinky peach colour. Holes in the sheets but comfy bed.The party evening was good , food was ok for mass produced and service was good. Motown theme and singer were entertaining. Noise travels and so walls must be thin. Breakfast was good and buffet style.No lifts so need a ground floor room if struggle with stairs.

    3
    « Xmas night out »

    Had our works night out....food was hot and typical of 'food on mass. Staff were efficient as room was packed. Singer mingled not the best vocals but ok Motown songs. Didn't bother staying overnight but some friends did they said it was ok. Night staff were friendly and even made one of them a hot chocolate.

    2
    « Definitely not the Best of Best Western - far from it »

    Bedrooms are definitely well overdue for a refurbishment - we are talking 1970's bathrooms (pastel pink for goodness sake) and the bedroom itself was tired and showing signs of worn out ! Great view from the window of the chemical works if you like that sort of thing (not) Evening meal was nothing to boast about - edible but lacking in taste ! Reception area was littered with packing boxes with no apparent reason why ! Bar area - tiny and at the entrance to the dining area with only seating for a few Staff on the whole were pleasant and accommodating when you could find them. Overall not a place we shall visit again and we wouldn't recommend it to anyone else.

    2
    « Serious upgrades required »

    This hotel usually wouldn't be my cup of tea, but a Christmas Party with friends brought us to the once luxurious hotel which still has its spectacular reviews. The corridors to the rooms smelt of food - similar to that of a residential home. The theme continued with the outdated decor and carpets. The single glazed Windows were not just draughty, but ensured the corridors and stairs were chilly. The room itself was like going back in time. A pink bathroom suite and dated room generally; customer information blu-tac'd to the walls. This hotel has been left to rot over the years and needs some serious money spending on it. The potential is there and it is sad to see it in its current state.

  • 3
    « Shopping Weekend »

    The hotel on first impression looked good value for money. However, the room let it down slightly. The bathroom wall tiles were soiled with snot and blood around the shower rail which my wife had to clean off when showering. The over all hotel décor was average. The food in the restaurant both for breakfast and evening meal were good. Would use again only if there was a price deal and there were no other choices in the price range

    3
    « Distinctly average »

    We went for a xmas night out. The food was tasty and good value for money although the bread rolls were served after the starters and the stollen with the coffee had to be asked for but overall a very nice meal. The let down was the service. One waitress was the trainee and she was the most helpful, friendly and attentive, the manager was very professional but the others were sullen and not very professional, with 'ee ahh' and 'mind out' as food and drinks were served (or plonked down) a far cry from years gone by at the forest hills.

    3
    « Alright but nothing special compared to other Best Western hotels »

    Stayed 1 night after a long day at the shopping Outlet, and too far to drive home when tired. We wondered where the Sat Nav was taking us up through dark narrow lanes but eventually came to the hotel high up on top of a hill. Had a magic view down over the valley and someone kindly had a firework display to entertain us - stunning! The room was rather hot but we were able to turn the radiator down. The room was rather tired looking and the bathroom was a lovely salmon pink (!) colour - very 70's. The bed was fine but we could have done with a pair of binoculars to see the small tv, which seemed to have a mind of its on with the volume altering between high and low without us touching anything. That was a bit annoying after a while. Also making a cuppa was a new experience as the kettle refused to work unless you physically held the button down for the whole time to bring it to the boil. All in all, not the best and we did tell the receptionist of the problems. We would probably try somewhere else next time we visit the area.

    3
    « Convenient Location »

    We picked this hotel for the location, we had a family gathering in the area and Forest Hills was the most centrally situated. On arrival, the receptionist had our paperwork ready and so registering was painless and we were given directions to our room. The room was clean and tidy with tea and coffee making facilities, t.v and all the usual amenities. The bathroom was dated (bright pink bathroom suite!), the taps on the basin leaked slightly and sometimes the water refused to pour until the tap was turned off again and would then pour forth in a flood. The shower above the bath worked fine and with plenty of hot water, although I did hear some guests saying that they had had cold showers We had dinner just once and found the food to be Okay, if a little expensive for what we had. Breakfast was buffet style with a choice of juices and cereals and a choice of a cooked breakfast or continental option. We were not impressed with the breakfast as the only item freshly cooked were the eggs, everything else was pre- cooked and left on a hot plate so, unless you arrived as it came from the kitchen, it was starting to go dry, particularly the fried bread and black pudding. Also, the sausages were tasteless.The next morning we went for the continental option and toast! Having said all that, we booked the hotel with Avios so for the price we paid we found it to be value for money.

    5
    « Old Friends meet half way. »

    My friend and I live at opposite ends of the country and we meet up several times a year to have a couple of days together. Best Western Forest Hills Hotel in Frodsham, Cheshire, truly met our expectations. It is in a delightful location in rural Cheshire, set on the top of a hill with fantastic views. It is very convenient for the M56 motorway. Our room was ready early, clean, warm and with all the usual facilities. The pool, spa, jacuzzi, steam and sauna were well used by us and added a touch of luxury; really warm pool and all very clean, which is not always the case in hotels! The staff at Forest Hills were extremely helpful and went out of their way to make our stay pleasant. One of the waiting staff, seeing us struggle to replicate the way the napkins were folded, came over and gave us a lesson in origami for napkins. Cool! We enjoyed the meals, cooked to order if required at breakfast and a good variety, well cooked and presented in the evening, along with a complimentary bottle of wine on each of our two nights. This visit was very special as it was the result of doing a competition in the in house magazine "Do Not Disturb" while visiting another Best Western hotel earlier this year. The prize was two nights dinner, bed and breakfast for two people, plus Otis, the cockapoo. Unfortunately Otis was unable to join us, but the management very kindly provided him with a doggy bag of treats. Nice touch! All in all a splendid break and high recommendation to anyone wishing to go to Forest Hills.

    5
    « Best Western Rewards - very rewarding »

    We have been rewards members for some years.... Gold seemed enough, but recently we achieved PLATINUM.... this was our first trip since that... On arrival the receptionist, without any request from us, or fuss told us we had been upgraded from a very reasonably priced double to an EXECUTIVE suite.... well done

    4
    « Great location and good value »

    Off the beaten track this hotel is worth the find especially when you open up the curtains in the morning to the lovely views of the river Mersey. The hotel offers great amenities, good food and all at a very good price. Certainly worth the extra miles to find it and make sure you make use of the leisure facilities. Location wise it is great as just of the M56.so great for access to Cheshire and Merseyside.

    4
    « Nice hotel, not fancy but a good place to stay »

    I have stayed here twice. Each time sharing a room with two female friends. The last time we attended a Murder mystery night. The hotel is friendly and the rooms a clean and quiet. It could probably do with a decor update but it is stil cared for and homely. The breakfast is excellent. The evening meal is reasonable quality but don't expect much if you are vegetarian. The pool is lovely and you often can have it to yourself. The massage I had there was very good.

    4
    « Views to die for with excellent service »

    I found all the management and staff most welcoming and helpful without exception. The food that I ordered was well cooked and tender. Breakfast was of a high standard. My room was very well appointed and clean. The Bathroom furniture was old at (approx. 25 years old judging by the colour), but clean. The water tap needed attention which I reported. The views from my room were fantastic and truly magnificent. The restaurant shuts at 9pm so if you are arriving late, stop and have something to eat before you check in. I was woken up at 2pm by a Fire Alarm which was of concern, I found it difficult to go back to sleep and was not offered anything in compensation for my sleep being disrupted. I have no problem in recommending this hotel based on my stay.

    2
    « One night, FIRE ALARM ACTIVATION »

    I recently stayed here with my wife on 14/11/2015. The room itself was fine and the restaurant was nice (the food was lovely). However I felt I had to review this stay as I have read a previous review and following the managers response to the reviewer I felt I had to post one. The fire alarm went off at 01.06am approximately, it didn't just go off once but 3 times. I and my wife proceeded to go to reception to find other guests had gathered. I spoke to the lady night supervisor/manager who explained that the alarm had gone off in the old adjacent night club (not in a room with a shower and not at 02.30am???!!!). She proceeded to tell everyone it was a false alarm and that everyone should go back to their rooms, she was also telling all the guests who was phoning reception the same thing. As I have a background in fire alarm systems I explained that the panel will need to be reset or the zone isolated for the fire alarm to provide protection to the building and guests. She invited my around behind reception to see if I could offer help, I had a look at the panel which was showing fire in zone 1. I explained that it would be best if she contacted the company who maintain the system to come and reset the panel. I eventually got back to my room at 2am. When in the morning we checked out, we complained to the receptionist who explained that the panel had been reset that morning and was now fault free. This meant that ALL guests were left venerable all night. I asked to speak with a manger but was told no one was available, so our email & mobile phone number was taken on a compliment slip by the receptionist and was told that a manger would contact us before the end of the following day????Guess what? Nobody did. Exceptional customer service, not!!!! I didn't get any recompense for the disturbance or even a thank you for the help/assistance I gave plus no one even contacted us when they said they would. I have to agree with other reviews left about this weekend, the staff either didn't follow the policies/procedures for a false alarm or they don't know them. The upshot is guest were left with the impression it was a false alarm and they could go back to sleep when the reality was that they went to back to bed after the false alarm vulnerable as the panel hadn't been reset.

  • 5
    « Family weekend break »

    We stayed there for 3 nights and booked the family room which was very spacious Double bed and two proper single beds for the children Usually hey get a folding bed or the sofa bed but they got proper beds which is lovely.Bedroom very modern and very clean plenty of towels.The kids loved the pool and us grown up loved the spa too!. The staff were very friendly and really lovely to children they made an enormous fuss of them.We really felt welcomed and at home nothing was too much trouble for them.We ate from the snack bar the food was excellent and the breakfast buffet too.We definitely would come back and would recommend to my family and friends too!

    3
    « Poor Fire alarm procedures »

    I booked this hotel at the last minute and arrived around 9pm. I did not have evening dinner so cannot comment on meals. The hotel is at the top of a hill and is modern and clean looking. The Receptionist was friendly and efficient and with a big meeting the next day I retired to my room for a cuppa and an early night. The bedrooms are smart, clean and comfortable although the walls are thin and the TV is small by today's standards. Breakfast was good and the restaurant staff again very friendly and efficient. The issue I had was when the Fire alarm was triggered at 02.30am and after making my way down to reception along with other guests there was no one on night duty to ensure people's safety. As I looked around I saw someone in a dressing gown go into the office behind the desk and as he made no attempt to address the guests I followed him and asked what was happening. He said it was a false alarm so everyone return to their rooms. My concern is that if there had been a real fire I did not see any sound safety procedure or night staff. I would have happily given it a 4* if not for this.

    5
    « One night break »

    What a lovely night we had here. All staff were friendly, facilities are lovely clean and relaxing. Evening meal was thoroughly enjoyable and value for money to top it off the view of the fireworks going off in the distance was a fabulous sight! Thanks to everyone. We will return!

    5
    « Attending a craft weekend »

    I have just come back from a weekend stay at Forest Hills From the moment we arrived on Friday afternoon we have been looked after by the excellent staff. The reception staff are front of house & are very pleasant nothing is too much trouble . We had a lovely bedroom a little cold at times but we weren't in it long enough to complain!! Very clean a good size & always nice clean towels in the bathroom ! The food in the restaurant was very good, plenty of choice & excellent staff to serve it !! This was my 3rd visit to this hotel & hopefully will be back in March next year !!! Would definetly recommend this hotel

    5
    « Another Fabulous Weekend »

    Once again this hotel and its staff should be very proud of their service and effort - nothing is too much trouble. We have grown in numbers from 20 to 33 and still we can't really fault them - yes, a couple of minor issues but nothing that wasn't put right. The food is always good and plentiful to the point where I just could not eat another thing!!! Thanks to a great team, a great group of ladies have had another ball. See you in March!!!

    3
    « Lovely Location, Dated Hotel, Friendly Staff »

    At the outset I would say I was wondering if I should give this hotel 4*,as I would most definitely stay here again. However, there were a few bits I would want to see improved. I chose here as my family and friends were looking to spend a weekend in Chester. This hotel is ideally located. On arrival we were warmly greeted. Albeit check in was not until 2,I was delighted when we were told or rooms were ready. Fabulous. We were in room 120. Very spacious. Comfortable beds. Table and chairs. However, this would be the first point I would make. The hotel is somewhat dated and could do with a spruce. The bathroom was a pinky orange! Think my Grandmother had the same colour. Interestingly our friends in 119 had a modern white one. Never the less it did the job. The second point us that our room was boiling. And because there was no air conditioning as such, it was difficult to moderate. There was a fan that could blow in cold air, but not great. Breakfast was adequate. Not the best but not the worst. Buffet style with various hot and cold items. Special mention to Becki the waitress who was polite and attentative throughout our stay. She even rescued Molly our pet monkey. So all in all, a very enjoyable stay. With a few improvements this could be rated 5*.

    5
    « Peace and Quiet »

    This is a nice hotel in a very nice and quiet location. The rooms are comfortable and spacious. The hotel offers a gym, spa and swimming pool, a good way to unwind after a hard days work. The restaurant is good with a varied selection on the menu, also room service was quick and the food again a very good standard. Pleasant and friendly staff in all areas of the hotel..

    4
    « Really nice hotel with great gym, pool and Spa »

    Staff were really friendly throughout the stay and happy to help out how they could. The rooms are absolutely huge so perfect for families, but equally good for couples and individuals who like their space! The bed was comfy, plenty of pillows, plug by the bed to charge your phone and a decent sized desk. The TV was tiny unfortunately but worked fine. The bathroom was amazing in my room, with a double shower which gave a torrent of warm water! Always nice in the morning! Pool and gym were both really good. A full gym with plenty of weights and cardio machines a like. The pool was very clean, you can easily do proper swimming as well as recreational swimming. The sauna, steam room and jacuzzi were all great as well. I would stay here again, although I have given it 4 stars I would say it's very close to five!

    5
    « Wedding »

    We attended a wedding here and stayed the night. The staff were very friendly and knowledgeable. My wife and I stayed along with my son and his wife, we all thought the drinks and food were both plentiful and reasonably priced. The rooms were clean and comfortable. Enjoy

    4
    « Good hotel for the price »

    Went for a one night stay to visit friends. Staff very friendly and helpful on arrival. I had a massive room 97. Looked like it could have 3 beds in it. Great shower. We had some idiots in the car park but reception sorted it before I could ring, so thanks. Breakfast was ok but not wonderful. So I would stay again and would always recommend the hotel. Would be a great place to stay if you went to Chester races as it only 15 minutes on the train

  • 4
    « A pleasant stay »

    A pleasant hotel perched on top of Frodsham hill which provides very pleasant rambling. It is possible to walk all the way to Helsby, or to link with the nearby Sandstone Trail staying entirely on small footpaths. The room was clean and pleasant. Good fast wifi was available throughout. The staff at reception and in the restaurant were very helpful when we came to them with a series of slightly unusual requests! I will use them again when I need somewhere to stay in the area.

    4
    « In the hills »

    At the top of the hill, the hotel offers some great views down over the Mersey. There's a short walk done to a view point which gives brilliant vistas on a clear day.Also some good treks down through the forest on the hillside if you don't mind a stiff hike on the way back up. The hotel itself is warm and comfortable and well maintained with good size rooms, and comfy beds. Staff are very good and were particularly helpful in sorting out a messed up booking for me. Good choice at breakfast.

    5
    « Great Hotel for family of 5 »

    Booked 2 nights at Forest Hills Hotel initially as it was the only one near Chester Zoo that could accommodate a family of 5 in one room, otherwise we would have double the cost for two rooms. The Hotel staff were really friendly, Helen at the main reception desk was really helpful and arranged our discounted tickets for Chester Zoo and the Blue Plant Aquarium which saved us quite a lot of money. Shirley in the restaurant was brilliant with my sons at breakfast and even the man cleaning the room next door as we left asked if we needed a hand upstairs with the suitcase and bags. Great hotel, the room was bigger than average and very clean, with lots of towels on hand. Only 15 mins or so away from the Zoo......great location... Could not fault it..would definately go back again. Well done everyone at Forest Hills for making our stay so enjoyable :)

    5
    « Our wedding »

    Had our wedding at the hotel. What a fantastic day had by all. Couldn't fault the staff helpful and professional leading up and on the day. Would recommend to anyone. Hotel clean and welcoming, food in the restaurant good. Tracey our wedding co-ordinator leading up to wedding was fantastic couldn't do more for us

    5
    « Excellent hotel, quiet location »

    All staff were friendly and professional. I requested that they give me a room which had good wi fi signal and they agreed and the signal was good. Also their restaurant staff were helpful. They have some river facing rooms, ask for one--the views are amazing. The pool and jacuzzi are worth a visit. The food in the restaurant is excellent.

    3
    « Best Western Forest Hill ? Afternoon Tea »

    We decided to visit the Best Western Forest Hill in Frodsham for afternoon tea, after receiving a couple of 241 vouchers courtesy of the PG Tips Cuppa Cup. We were looking forward to it, after having had good experiences of afternoon tea in the past, so we made our booking for the 24th September. The hotel itself seems very well kept, and the communal areas were clean and tidy, and the staff we encountered were all very pleasant. After being shown to our seats in the main restaurant which had a lovely view of the nearby estuary, we were promptly served our afternoon tea, along with two pots of tea to share between four of us. The afternoon tea initially appeared to be of a good standard, however unlike other establishments which have traditionally given two cake stands between four people, here, we had just the one (not to sound greedy, but this was a little sparse). The selection of finger sandwiches on the bottom tier were a little uninspired, with just a couple of each variety (Ham, Cheese & Cucumber, Tuna, and Ham and Tomato) all served on white bread which was a little stale around the edges. As for the selection of cakes, this was too disappointing, with just one small slice of tasteless cheesecake each and a half of what appeared to be a Bakewell tart. The top tier was reserved for a scone served with a pot each of Jam and Cream, which was just OK. The amount of tea (for my family ate least) wasn't much, as the pots and tea cups were fairly small, however the staff were more than happy to supply more when asked, however we were not given any extra milk. Based on experience we have had at other similar hotels ? for similar prices, we would have expected the food to be of a much higher standard, with more variety and better quality. The best part about our visit was that we were not rushed to leave ? the restaurant was very quiet, and we were able to spend a good couple of hours chatting, without feeling pressured by the staff to clear our table. Upon leaving, there was not a staff member in sight ? in fact, we were the only people left in the restaurant. We hung around for a good few minutes by the bar waiting to pay, before we made our way to reception to ask who we paid, as it would have been easy for us to walk out without paying at all. The lady on reception said she would telephone through to the restaurant staff and that we should just wait in the restaurant. We waited about 10 minutes before anyone came to take our payment, which seemed a little odd. The bill rung in at £36.90 (£6.90 extra for orange juice), so this meant that without our voucher the afternoon tea would have been £30 ? in our opinion this did not reflect the quality of the food presented, and without the 241 offer we would have been very disappointed and disinclined to pay this much. As it was, £15 for the four of us was an acceptable amount to pay however we will not return for afternoon tea here again unfortunately.

    4
    « Lovely Quiet hotel with great views of The Mersey »

    We went here for a dinner and disco night & stayed overnight and thoroughly enjoyed ourselves. The food was ok not fantastic - my steak was tough could not eat it. the breakfast was lovely. The entertainment was very good the girl singing Poppy was very good but started with songs that were too slow - we wanted to get the party started after the meal and it took about an hour before we could get up and dance to lively music. Once that came on it was brilliant! The rooms are a bit dated but are very clean, comfortable and have plenty of space. The leisure club looked nice plenty of gym equipment a swimming pool and sauna and jacuzzi but we did not use it so can't comment on the changing rooms. The staff are attentive and friendly. All in all very good value for money with great views and walks if you want to partake on the Sandstone trail. Will be visiting again just need the dinner to be slightly better.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : toutes les directions. Depuis la sortie 12 de la M56,suivez les panneaux indiquant Frodsham. Suivez les panneaux touristiques bruns. À Frodsham, tournez à gauche sur la B5152 et continuez jusqu'en haut de la colline. Suivez les panneaux indiquant Mersey View et Forest Hills sur la droite en direction du BEST WESTERN Forest Hills Hotel.