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BEST WESTERN Marks Tey Hotel,  Colchester

3.5/5  - basé sur 848 notations.
London Road, CO6 1DU, Colchester, Great Britain - Voir la carte
+44 1 206210001 +44 1 206212167

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  •  Restaurant
    Restaurant
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
  • Court de tennis
    Court de tennis
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Sur la base de 852 avis de voyageur
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Le BEST WESTERN Marks Tey Hotel est favorablement situé à proximité de Colchester, la plus ancienne ville de Grande-Bretagne ! Dans l'une des régions les plus pittoresques du pays (immortalisée dans les tableaux de Constable), notre hôtel se compose de 110 chambres superbes, 12 salles de réunion et de réception, et du club Lifestyle Health and Leisure avec piscine intérieure, bain bouillonnant, sauna, bain de vapeur, gymnase et courts de tennis extérieurs. Le restaurant Roman Room propose une cuisine moderne et variée et une excellente carte des vins. Le bar-salon est également un lieu confortable et populaire pour se réunir ou organiser une réunion informelle autour d'un verre ou deux ! Les choses à voir dans la région incluent les superbes toiles très réalistes de Constable, notamment Flatford Mill et Dedham. Les villes anciennes de North Essex et Suffolk sont idéales pour se promener tranquillement et l'impressionnant château normand de Colchester ainsi que de nombreux musées et un zoo primé vous offrent un large choix d'activités !Veuillez noter que notre restaurant offre une disponibilité limitée certains vendredis soir en fonction des événements organisés. Ces soirs, le dîner sera toujours disponible au bar ou via le menu de service d'étage. La piscine est actuellement fermée pour entretien. En raison de sa réouverture prévue vers le 24 août 2016.

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Basé sur l'avis de 852 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
186
Très bon
 
280
Moyen
 
211
Médiocre
 
107
Horrible
 
68
En couple En couple 305
En famille En famille 150
Escapade entre amis Escapade entre amis 124
Professionnel Professionnel 165
Voyage solo Voyage solo 38
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Rapport qualité / prix
BEST WESTERN Marks Tey Hotel,Colchester
  • 1
    « 1 night stay £100 for parking fine »

    I was booked 1 nights stay through work. Filled in the tablet at reception for my vehicle registration. 1 month later I have received a parking fine for £100. The times given for the fine I was at work. Now I have to gather evidence too support this. I have better things to be doing with my spare time. Also no "welcome" when I arrived just "have you got your details" straight away. 10 minutes up the road is a Holiday express. They where lovely and always said hello and welcome. After a long day or drive this nice welcoming goes a long way. You won't get this at Marks tey hotel.

    5
    « Afternoon Tea »

    This is a hidden gem, the afternoon tea was outstanding and certainly under priced. We had tea for 7, 5 adults & 2 children and there was plenty of food, which included sandwiches and cakes with a lovely scone, we had a choice of 6 loose leaf teas, delicious and choices of other tea bagged tea. It was not rushed and we had a great time enjoying the tea and the company.

    1
    « Parking issues »

    My wife and I have been going to the Marks Tey hotel for years to the events evenings and parties. Great Nights and we would book a room. We often pop in for a Bar meal with our Sons and grandchildren. Now they have decide that booking you car in at reception for just an evening meal is a great way of upsetting customers. Now you can get a £100 fine for a Bar meal like we did. How clever is that. The whole family will never go back again.

    3
    « Average hotel »

    My fiancee and I came to Colchester for a two night stay, to visit her nephew who is in the army. First impressions are indeed of the Crossroads Motel! It looks and feels dated, I would rate it a 3 star personally, we didn't use the pool and gym so can't comment on that. On arrival we went for a drink at the bar, freezing cold in there! Most people kept their coats on, or buggered off elsewhere to find warmth! Prices reasonable though. The room was ok, heated towel rail and bathroom extractor fan both kaput, no air conditioning (something to consider if you're visiting in summer). The bed was fairly comfortable. I don't want to be too negative, the staff are, without exception, friendly and helpful. Also the breakfast was spot on. To sum up, if you get a decent room rate, then this is an acceptable, average hotel to stay at, just don't expect 4 star standards everywhere. Colchester by the way is a lovely town, great shopping, Xmas market on Saturday, highly recommended.

    4
    « Thumbs up but needs a spruce up. »

    Just got back from an overnight stay here. Have to echo most of the recent reviews, staff helpful and friendly, clean hotel with visible cleaners, comfy beds, nice swimming pool, steam room and sauna but the room we stayed in could do with updating - just a bit dated. From the looks of it some rooms have been done so at the moment probably hit and miss on the room. Apart from this, all good and would stay again.

    2
    « Disappointing »

    Stayed one night early November. First thoughts were the hotel looks like crossroads motel from the outside! Paid extra for an executive double. You get water and one towelling robe for the extra money!? Room very dated and depressing, although the bed was very comfy and the shower very powerful. Breakfast perfectly adequate. Did not use the pool. I hope they upgrade all their rooms very soon. New carpet was being laid in corridor and stairs as we arrived. Couldn't was it to leave I'm afraid.

    3
    « Needs a bit of TLC »

    Stayed for a couple of nights in October and although the Leisure facilities were fantastic the actual bedroom could do with a revamp (threadbare carpets, screw holes in the walls and soggy mattress). On the plus side the breakfast was fantastic in both choice and quality so top marks to the kitchen staff

    4
    « Stayed for wedding »

    Thank you to Alison and Connor for their courtesy and helpfulness. Great sleep on comfortable bed would stay there again. Stayed there for wedding reception. Food good and buffet excellent shame left over food was binned and not given to staff

    4
    « Friendly staff clean rooms but now needing updating »

    Stopped on business and was upgraded. Room was spotlessly clean even though it needs updating. Comfy bed powerful shower. Ate in the bar and the food was good quality and the service was good. The hotel is now showing wear and tear and is need of money spent on it and in need of modernisation. I would happily return on business but not on a leisure stay.

    3
    « Wonderful Staff, Spacious Rooms but.... »

    I stayed in this hotel for over 3 months every week from July to October 2016. I stayed in both standard and executive rooms and tried out much of what this hotel has to offer at a competitive rate. First the good points. Above all else the fabulous staff. From the super efficient breakfast front-of house supremo Clair, to the glamorous and knowledgeable reception staff - too many to mention the staff crewed an elderly and leaky ship from morning to morning with a cheerful demeanour. The rooms are spacious. Which after the standard Premier Inn rabbit hutch is very nice. The furniture is old-fashioned which I like, but there again everything about this hotel is old-fashioned, which when it comes to the plumbing and heating is not a great asset. But rooms do have a full size bath which is a great asset. It has a swimming pool. Yes an old-fashioned (of course) heated pool and small gym which is free to use when you stay. So most mornings I swam and it did me good. It also has a spa, which I didnt try, and a large restaurant which provides wholesome food at reasonable prices. Now the not great things. The hotel suffers from an unbelievable lack of capital investment. The rooms needed a facelift 20 years ago. Now they are desperate, with crazed washhand basins broken wardrobe doors, ancient light fittings, worn carpets, creaky furniture and wonky electrical sockets. In the public areas the wear and tear is even more visible with tired wallpaper and threadbare carpets mended with duct tape. Not good. On a couple of occasions the domestic hot water failed entirely and on enquiry with the engineers it appears that one of the boilers has been cannibalised to repair the second. The second is long life-expired and when it fails (inevitably) the whole hotel is without hot water. The hotel owners should hang their heads in shame. Hot water is a life blood of a hotel, and the investment to replace hot water boilers is very modest. A rolling refurbishment programme is very very overdue. Start in the plant rooms is my advice. Having said all that I loved the place despite its shortcomings and would, well probably would, return

  • 5
    « a lovely hotel & a bed that was so comfortable! »

    we used this hotel to base ourselfs for a couple of days in colchester & the zoo... booked 2 rooms for myself & children & my mum ... both rooms clean & presented really nicely. they were both a nice size and clean! the beds were soo soooo comfortable too. there is not a lot in marks tey but the hotel do sell food & drinks services. the in room coffee was horrid , but again .. thats a minor thing & they do sell their own coffees/hot chocolates on site ... this hotel is only 20mins from colchester too , we enjoyed our stay here & we would definatly come back to stay again! the breakfast was lovely & lots of selections of hot foods & cereals/fruit /yogurts / fruit juices

    3
    « GB tours trip »

    We travel regularly with GB tours, they are reasonably priced so we don't expect top class hotels. We found the staff friendly and obliging. Our room which was on the ground floor close to reception was quiet and comfortable. There was plenty of storage space and a good shower. It was beautifully clean. Breakfast was excellent. Being on a tour we have a restricted evening menu which was adequate and well cooked. The decor generally is a bit tired.

    4
    « Good place to stay in essex »

    Stayed here to visit frinton and Walton and then to go to Chelmsford so in between the two. Treated ourselves to a massage which was lovely also had a swim in the pool. Plenty of choice for breakfast with no rush. Staff were all friendly and helpful.

    2
    « Very dated and tired »

    The sheets and the room were clean, but the hotel is very dated and the room carpet was thread bare! The towels were put on the suitcase rack so were not very clean! The "best" western it is not! We won't be back

    3
    « Afternoon tea spa day »

    I visited yesterday with some friends for the afternoon tea. The registration was fairly quick and was offered menu of free soft drinks which set the day off nicely. I forgot to take a dressing gown, I was offered to rent a dressing gown non refundable for £10. I personally thought this was very expensive especially as you didn't get your money back. We spent some time by the pool expecting that they'd be places to sit/lye down. The pool was freezing, which has such a shame as we didn't want to spend time in the pool for long. Half the swimming pool was out of use as there was swimming lesson going on. The sauna was really nice but the steam room was out of use, again a bit of a let down. The changing rooms were clean and tidy, but we wasn't informed prior to the spa day at you need a padlock for the lockers, luckily a friend had one in her gym bag. The treatment was really relaxing and the food was delicious.

    4
    « Friendly staff, good breakfast »

    As mentioned in other reviews the rooms are looking a bit tired and could do with a refresh however they were clean and comfortable and efficientlt serviced each day. The staff are all very friendly and helpful. The breakfast is plentiful well cooked and with excellent fresh fruit. We didn't use the pool or restaurant in the evenings so can't comment on those. Thanks for an enjoyable 4 night stay.

    4
    « I always enjoy my stay here »

    I have a lot of friends that live in Essex so I'm often up in Colchester. I have stayed here at least 5 times and it's always my first choice. Location is so convenient, literally just off the A12. Only a 10/15 minute drive into Colchester town centre. The car park is free, although remember to register your details on the iPad at reception, as they are now monitoring the car park. Apparently commuters were using the hotel car park to hop on the train, and this hotel gets very busy in the week due to conferences and business meetings. The furnishings are very plush; I'm sure some would say the rooms are very dated, but I actually like that. It reminds me of the comfort I experienced when I stayed in lots of Stakis hotels when I was a child. The beds are one of the most comfortable beds I have slept in in a hotel, and the rooms are always a good size. The pool is nice, not very large, but enough for a swim, and there is a gym to work out in as well. Only thing with the leisure centre now is the lockers are no longer locked with a £1 coin, it has changed to a padlock system. Obviously as a hotel guest I didn't know and I didn't bring a padlock, so that's a slight niggle that may raise a few issues with other guests. The beauty salon is nice here too. When I stayed here a few months back, I had a lovely back massage. Highly recommend the lovely ladies at Aimez-Vous! I'm certain I will continue to stay here in the future.

    2
    « It was far from 'Fabulous' »

    My five friends and I paid almost £35 each in advance for a comedy evening with 3-course meal on 30th September, and although we had a nice time there were several issues with the food and service. Even before we went into the dining room we'd discovered there was no cream on the premises (for coffees). Service during the meal was extremely slow and although we accepted the fact a couple of coach loads of people had turned up, there were only 26 of us in total in the room, and all the meals had been pre-booked, so they'd had more than enough time to prepare. One of our party chose the pate, but there was far too much of it for the extremely small amount of toast on the plate, so most of it was left uneaten. The rest of us had ordered blue cheese & pear salad with walnuts. None of the salads had any walnuts and the pear slices were so hard we all struggled to cut them with our knives. I ended up leaving most of mine. Four of us ordered the veggie curry for main, and it was so spicy that we all struggled (one of our party simply couldn't eat hers). My lips were still tingling 10 minutes later! Even though all the meals were pre-ordered, only 5 of our 6 mains arrived. After having to prove she'd ordered and paid, one of our party then had to wait another 10 minutes for her meal to appear (by which time we'd all finished eating). After we'd finished with the curries we realised the naan breads with mango chutney, which were on the original menus, never arrived, so we queried it (with two different staff members). Instead of asking if we'd like cheese & crackers after our meal or a bottle of wine in lieu if the missing naans, we were given the warmed up breads well after our curry plates had been taken away - leaving us bemused that we were expected to sit there dipping naan into chutney as some sort of bizarre additional course. I'm not entirely sure whether the people on the other two tables, who'd also missed out on naans they'd paid for, were offered any as I didn't see any more brought out from the kitchen. Eventually, out desserts came out, 6 peach cheesecakes. No major issues there (although cream would've been nicer than ice cream). This was followed by coffees/teas and a chocolate mint. Throughout the meal we were entertained by three actresses dressed as the main characters of the TV show Absolutely Fabulous. They were quite funny, although it's not ideal to be interacting with diners while they're eating and it clearly wasn't easy to play to such a small crowd, however, they did their best. On the plus side the toilets were immaculate. Not once did anyone ask if our food was ok or whether we'd like our water jugs refilled. I have to say that I'm very disappointed by the whole experience, especially as I'd enjoyed a fantastic afternoon tea there in July, and I won't be returning.

    5
    « Excellent hotel, staff and food »

    Myself and my partner stayed with out 15 month old daughter at the weekend. I must admit after reading some reviews on T.A I was a little apprehensive. I need entry have been. We had a lovely double room with travel cot (also with bedding provided and made up despite taking our own). Lovely and clean and as you'd expect a 4* hotel to be. Very helpful reception staff who couldn't do enough for us and offered 24 hour assistance from reception if we needed anything as we were there with a little one. They stored our little girls milk in the fridge for us no problem. Awesome breakfast, lots to choose from and lovely and fresh/great quality food. Again very nice and helpful staff. Room service evening meal faultless and meal made up for our little one as requested not as per the menu as such. We requested mash and veg instead of chips with the child's meal. High chair brought up to our room. Ice for drinks etc. Very close proximity to Colchester zoo. Absolutely brilliant. Nice smallish pool for a quick dip. We had an excellent stay and would highly recommend.

    5
    « Nice to be back »

    From time you walk in the staff are so polite and friendly, even the basic double room i booked was clean and relaxing, The bar as ample space to relaxe and room to wacth the large TV. The breakfast room is spacious, and the food hot and plenty and able to go refill as much as you require.

  • 3
    « Tired furnishings »

    Having read other TA reviews about this hotel I expected to find a few things not to my liking but for a Best Western chain hotel this is the worst I have ever stayed in with regard to room conditions: the pictures tell it all! Pluses: very helpful and friendly staff, good breakfast range, lovely pool, sauna and steam room (though somewhat small), spotless bathroom. They offer a number of packages in terms of weddings, Murder mystery weekends, Christmas and New Year functions, plus dinner/dances with Irie J (whoever he may be). We stayed for a wedding in the area and the hotel was fully booked so it must be popular but the hotel should not just rely on that: review after review keep saying the same thing but the critique seems to be being ignored. Invest in new carpets or floor boards, new chests and wardrobe doors. Just because your customer demographic may be the older generation does not mean your rooms should be old and tired!

    3
    « Reasonable hotel »

    The bedroom was tired and dated although comfortable. Evening meal was delicious and I was reassured that my selections were gluten free. Standard Best Western breakfast with availability of gluten free toast. Staff were attentive polite and knowledgeable. Overall a good stay for business reasons. I think perhaps Best Western should update the decor and furnishings then this would be excellent

    3
    « Group booking »

    The hotel is a little tired and in need of updating, especially the bedrooms. We were a large party of walkers and the staff at Mark Tey could not have been more helpful with all our needs. A good selection of breakfast was available. The Essex Way Is nearby for walks along the beautiful countryside .

    3
    « Not enough attention to detail »

    I've just got back from staying here. My initial impressions were good from the reception area but the rooms just don't meet the standard. There were stains on the walls and when I looked, the bed sheet didn't reach the bottom of the bed so I had been rolling my feet around on something shared by countless other guests if they had also been provided with a bed where there are a few inches at the bottom not covered by a sheet! I could also hear every time the people in the room next door used the hairdryer or a switch or the tv! That said breakfast was good with lots of choice. Upon check out they didn't even ask how my stay was. It's okay for one night if you are travelling like I was but longer term I would personally look elsewhere.

    4
    « Pretty good »

    Nice rooms, and bathroom, as well as pool and gym, quiet location very easy access to major roads Staff friendly and helpful, food good , reasonably priced bar, it's fine for a one or v two nights stopover, as not much locally,

    4
    « Best night of my life »

    Where do I begin, it was just beautiful from start to finish. My husband and I fell back in love all over again. #honeymoon #us #love Big hats off to whoever picked that carpet, it looked absolutely divine. If the hotel manager knows of where I can buy this it would be much appreciated as this would match my kitchen cupboards perfectly..? Only down fall was the large group of louts one of which did a sexual act on a saussage at breakfast, i'm no prude and not shy to a saussage but go to your room and do that. See you at the r&b night Mr Marks Tey.

    2
    « Needs modernising, looks like a school »

    Stayed here recently. This may sound brutal but the place is a dump, and needs serious refurbishing. Very tired and dated interior and the exterior looks like a 1970's built school, in fact quite similar to Grange Hill. Carpets very worn and threadbare, holes repaired with duck tape etc. Bed we reasonably comfortable. The only thing remotely new in the room was the bath taps and shower head. Breakfast was poor, seemed like it had been sitting there for ages sweating away. The mushrooms smelt strange, not like anything I have experienced before. The fruit juices are also watered down. Breakfast was also spoiled by a very noisy group of youngsters. One of them, a young female in her 20's tripped over at breakfast and nearly threw a whole bowl of bran flakes all over someone. She was just being careless, I could see it happening as she was running around like a lunatic. Going mad, shouting etc. It was like a fawlty towers experience. This hotel is extremely warm. No ventilation.

    2
    « Business trip »

    This was a strange place. The staff were very pleasant but to be honest it was like stepping back in time 25 years. The building itself is rather old and looks old from the outside. The interior is very dated and tired also. Reminds me a bit of crossroads to show from the 70s. Having said that I did get a very quiet comfortable nights sleep and the breakfast was good in the morning.

    2
    « needs updating »

    This hotel is okay for an overnight stay but is in dire need of updating and TLC throughout. they also need to sort their rates out as it is unfairly priced we stayed in a big wedding party and there were big discrepancies in price between the same type of rooms also there is no real difference between exec and standard so dont waste your money paying for exec. On check out the difference of about £50 for the same type of room was questioned that and the fact we were charged for a newspaper that we did not get as we weren't told in the morning that this needed to be collected at reception - usually and it is assumed this was brought to your room. Breakfast was good enough but the service at dinner was poor. The rooms were also very hot. Not terrible overall but I wouldn't stay here again.

    4
    « Afternoon tea spa »

    Spa 1 treatment and afternoon tea £28 per person. Wow amazing value. Could do with a Jacuzzi and more seating by the pool. To be honest i think id skip the pool on my next visit, as the massage and afternoon tea are well worth the money. Plus the staff are really helpful expeshally mandy merry. Will defiantly be going back.

  • 3
    « Ok for an overnight stay »

    Stayed here for one night to attend a family function so was adequate for my needs. Friendly, helpful staff. However, the hotel interior décor and particularly the reception area is looking very dated and worn - the carpet literally. Paid £10.00 extras for breakfast which was a much as you like buffet and happy with that. I don't expect hot drinks to be from a machine though for that price. In summary I would recommend the hotel for a stop over but not somewhere I would stay if I wanted to use all hotel facilities.

    3
    « Minuses and Pluses »

    Pluses : Efficient pleasant staff, very good breakfast choices, very clean and comfortable beds Minuses: In need of makeover everywhere, rooms hallways and especially exterior. Rubbish bins overflowing,dead hanging baskets, stained and worn out carpet in entrance, dead foliage never swept up and peeling paint. Not a good impression when you pull up. Rooms very very basic, completely out of date dark and dingy, worn carpets, old curtains. Think Hotel Inspector would have a heyday. Best Western should know better been in several of their Hotels and they are not consistent won't be recommending this one.

    5
    « Excellent... »

    OK its showing its age with the decor, but it's just a really lovely place to stay. Great helpful staff ,lovely large room, massive comfy bed, bath room bit dated work false onyx sink Value of 55 for one night is superb ..inc use of pool ect Truly excellent def be back

    4
    « Best Western - Marks Tey Essex »

    My wife & I enjoyed a very pleasant weekend at this hotel. Our room was very comfortable & clean and the facilities were very good. We had a very nice meal in the hotel restaurant, which was reasonably priced. Also the buffet breakfast was excellent and the staff were anxious to please by assisting with any special breakfast requests. Overall, we thoroughly enjoyed our visit.

    4
    « No complaints »

    Nice hotel clean and tidy rooms receptionist was extremely helpful (good customer service) on checking in and out. Had diner in the bar which was very well presented and quick service. Parking is good and FOC and the location was perfect.

    4
    « Helpful reception gave the best deals »

    Contacting reception to make this booking provided us with the best value and also allowed us to have a connecting room which was ideal for having our 3 teenage daughters within easy reach if the need arose. The rooms were clean and tidy, albeit a bit dated in areas. We had everything we needed anyway and as already mentioned the connecting rooms were a god send. The party was managed well enough and amenities were good for the congregation we had. Bar staff stayed up late and ensured we were kept happy.

    4
    « Good stay »

    Very helpful staff, lovely rooms but a wee bit warm on a hot night. Good food and good choice. Very central to main trunk routes. Plenty of parking available, and plenty of lounge areas to sit and chat.

    2
    « Mr p seaman »

    This hotel whilst well located is very tired as probably hasn't been updated for 30 years. The dining room is in a time warp.our room was very clean and the bed very comfortable . The tv was so small for an executive room and bathroom clean. Had the ala carte evening meal and it only just managed to get into that category. Don't look too closely at the dining room carpets or furniture. The breakfast was the usual but was only just slightly warm and not hot. Price should be reduced in view of this

    3
    « A difficult review »

    Hotel is in a convenient location near the A12 and also a train station is quite close. Easy access by car, hotel looks good, day time staff generally friendly night staff seemed less so (everything seemed and effort and they were keen to close the bar, lacked enthusiasm when my party wanted food from the 24 hr service after midnight). Rooms neat and well fitted out, some decor issues my main concern was the heat in the rooms. Was far to hot even with windows open and small fan blowing constantly. Breakfast was standard fayre and plenty of it. Check out was easy and my wrong bill was corrected by one of the very efficient staff on reception.

    3
    « I wouldn't risk it again in summer! Overall disappointed. »

    Arrived about 7:30 pm on what had been a pleasant late summer day but not a hot one. The room was stifling despite the window being open and a small electric fan having been placed and running on the dressing table. The smallish second floor window had restricted opening, presumably for safety reasons, and despite propping the door to the corridor open I could do little to lower the temperature. There is no air-con. So despite a spotless and comfy bed and throwing off the duvet I was awake most of the night sweating, and when I did nod off it seemed only minutes before I was awoken by traffic noise from the open window. The very heavy curtains open only a little, making the room permanently dark. I daren't think what this room would be like on a hot summer's day and would only consider staying there again in mid winter. Externally the hotel has the appearance of a modified 60's motel and may well be one. Flaking facia paintwork and overgrown shrubbery and plant pots need urgent attention. Staff were friendly and efficient. The room was clean. Furnishing is heavy-lots of dark wood and brasswork, heavy drapes and to my mind a little dated particularly as some looked a bit tired. I hated the forced selling of £10 for breakfast if booked there and then and £13 if booked next morning and struggled to see how either would be reasonable value for money. As remarked by another reviewer the American Diner across the road provides a much better option. I can live with this being a 100% no smoking hotel but not with the notice threatening a £120 surcharge to decontaminate the room in the event I did light up. I would try somewhere else before staying again.

  • 4
    « Interesting conversion from a motel to hotel. »

    The hotel was clean and the staff friendly The room clean comfortable and reasonably recently decorated. However there are no lifts to the first floor rooms so specify a ground floor room if climbing stairs with luggage is a problem. The refreshments are expensive £13 for a breakfast (£10 booked in advance Aug 16) is a lot for a simple self serve meal. If you have time I would definitely cross over the road and go to the excellent Bungalow Diner where the staff are really friendly and helpful and cheaper.

    1
    « Gutted i wasted £174!!! »

    I recently stayed at this hotel for 2 nights and booked it over other cheaper hotels because i thought it would be a bit nicer. When i checked in and went into the room the window was wide open and the fan was on full blast. It was so painfully hot, it got unbearable! The doors are also so heavy and have a fast self closer on which bang so unbelievably loud i was kept up both nights by people in neighbouring rooms letting their doors slam shut and barely got any sleep over both nights. Not good when you have a long car journey ahead of you!!! The whole hotel needs a revamp and modernisation. The decor looks as though it hasn't had a freshen up in at least 15 years! Even small things like a fridge, iron and ironing board would have been nice in the room. The bar was well over priced and the 4/6 cocktails on the list were unavailable due to not having the ingredients, i opted for the prosecco which also was out of stock. I then requested a sweet wine, white or rose would do- to be told there was no sweet wine! Good points- good gym, good breakfast and convenient location. All in all i am so gutted i wasted £174 on two terrible nights at Marks Tey :(

    1
    « GB Tours Scenic Suffolk holiday break »

    Initially impressed with impression of hotel upon arrival, however, room standard was very poor. Room carpets were soiled and smelled, no drawers for storage for cloaths, wardrobe very small. Bathroom was clean but no way to regulate shower temprature which only ran boiling hot. Window only opened a fraction with notice stating must remain closed when not in room. No air conditioning meant the room was very stuffy. Food was good with friendly staff. Lounge and bar areas comfortable.

    3
    « Good stay marred by noise and wedding party »

    Visited with a coach party for 4 nights. Our room was at the rear of the hotel, which unfortunately suffered from noise from a main road and from kitchen ventilator. Closing the window mitigated but didn't eliminate the noise, but it would have been OK except we visited during a heatwave, and closing the window made the room unbearably hot at night (no air conditioning except in executive rooms), and sleeping was difficult. Two days in we were finally able to get a fan from reception, but that night there was a wedding party in, and the noise was horrendous, tolerable music noise, but so much shouting and children running down the corridors - woken up at 3.15 by someone knocking on the door mistaking a room, and then by someone yelling that they wanted a divorce (hopefully not the new bride). In the morning we found that the corridors were smeared with food (floors, walls, glass, mirrors) and mud (hope it was just mud) as well as litter. Such a shame, as otherwise the hotel was good, we had 3 course meals, choice of 3 for each course for evening meal, and most were pretty good. Breakfast was plentiful, self-service. Location was not brilliant but good for getting out into Suffolk for most of our visits and to Beth Chatto gardens. Room facilities were fine, and room was a good size. Moral of the story - get a room on front of hotel which might be quieter and make sure no wedding parties on!

    4
    « You get what you pay for. »

    Excellent hotel for the money. Managed to book a double room with breakfast through Expedia for £70. Room was clean and comfortable. The hotel could do with some updating but is pleasant enough. The breakfast is excellent with a good selection to choose from the buffet.

    4
    « Pleasantly surprised »

    I wasn't expecting plush modern decor nor a 5* experience at this price point so wasn't disappointed - in fact quite the opposite. Hotel has a large and free carpark the reception staff were polite, friendly and helpful at all times, the room (ground floor) was large with lots of storage and was spotlessly clean, large opening windows (a novelty these days!) with a view of the grounds, a large well appointed bathroom with free toiletries. I appreciated the information folder that was in the room, giving not just info about the hotel but places to visit. We didn't eat at the hotel so unable to comment on the food.

    1
    « Where to start! »

    Me and a large group of family were here for a wedding. Me and my fiancee booked in for 3 nights, Thursday through to Sunday. When we booked, we were told we would receive a 'discount rate' for being part of a wedding party. Our stay came in at £85 per night, and we were told that did not include breakfast. While speaking to other guests there for the same wedding, who did not use the code and booked online rather than called the hotel directly paid £65 per night including breakfast, which is a tad outrageous. Next,we get to the rooms themselves. When we asked where the room was, we were told 'straight down that corridor'. The corridors themselves feel like your on a boat, with countless mirrors and patterned carpets that change at each corner and make you feel nauseous. After walking straight down a corridor, we found out our room was actually off a different hallway. Once in the room itself (again with a different carpet) it needed some TLC. An update is majorly needed. The tiles that are floor to ceiling in the bathroom remind you of Auntie Muriels old home, and the rail for heating towels were held together with black tape. The tap in the bathroom is the loudest thing you have ever heard in your life. It clunked and made banging noises whenever used, and also either dribbled or splashed everywhere, there was no inbetween. The bath is very thin. As you stand in it you feel your feet are at an angle, and the shower curtain attacks you at every opportunity when you shower as it's made from nylon, which wasn't very nice. We had a standard room, so no air con, and we were on the ground floor so couldn't leave the window open. On the website, it reads 'every room has a stunning view of either our landscaped gardens or tennis courts'. Our amazing view was the front car park. It also states that there is modern technology in each room. I'm assuming that this modern technology is the new lock on the doors (very shiny and you can see its fairly new) and the TV. The TV itself is off to the side on the wall at the bottom of the bed, and you can't pull it out to face you or turn it at all, so unless you want to sit at the table and Watch TV it's not great. Our room was also missing the trouser press which looked like it had been ripped off the wall. There were stains on the carpet and walls which a good steam clean would sort right out. An FYI about the rooms (as it would be personal Preference, is the beds are very soft so I was very stiff in the mornings, but that might be to some people's taste). Next we come to the staff. During the night of the wedding, the brides key card stopped working, so she asked her brother to go and get it sorted. The receptionist told him 'No, the bride needs to come and sort it herself' apparently her going the first three times wasn't enough proof (her brother was with her at these times!) and she had to keep going backwards and forwards when she should have been enjoying her evening. The woman at reception at the time was very rude about this, and didn't want to help. If she doesn't like her job with people, then there's a zoo just down the road. On the Sunday we paid extra for some breakfast. It wasn't worth it. The scrambled eggs were watery, the bacon and sausages were rubbery and the fried eggs were crispy. There's a nice harvester or frankie and bennys a 3 minute drive away, go there instead. The main part of the hotel needs a decent clean. The front windows have so many cobwebs it looks like Halloween has arrived early. And once on the balcony, you can see fluff balls sitting on the entrance doors, and pens on the top of mirrors that have probably been there for years. A long duster isn't expensive and would improve the look of the hotel massively. There are a couple of good things about our stay!! One member of staff (who's name I do not know, but she has long blonde hair and is fairly heavily pregnant) couldn't do enough. She was running around the whole time and was always busy whenever I saw her helping people and making sure the bride and grooms day was perfect. I assume she's a manager, but she was amazing.

    4
    « Just 10 minutes away from Colchester Zoo »

    The hotel is in a good location. It is situated just a 10 minute drive away from Colchester Zoo so is ideal if you've had a long day at the zoo and need somewhere convenient to stay. The room itself was great. It was spacious, the bed was comfy and had lots of complimentaries such as tea, coffee, shower gel etc. The staff were friendly and made the stay enjoyable. However, cleaners knocked on our door for room service before we had checked out which I expected they would have done once we had checked out, not before. Additionally we were advised to choose a ground floor room as it is the coolest floor but it was still really warm. The hotel did provide us with a fan though to help cool the room down.

    4
    « Friendly Staff »

    We went to a friends wedding reception, the main meal was for us disappointing, but the banqueting Hall was impressive in its décor. A hotel for people on there way to somewhere else, all the basic facilities you would expect from as good hotel, friendly staff, well kept surroundings, excellent breakfast.

    5
    « Good value - wonderful staff »

    I have stayed at this hotel several times while visiting family and once again had a lovely relaxing stay. All the staff work so hard and are so welcoming. Yes the carpets are a little worn but the rooms, towels and linen are spotlessly clean. The breakfast serving dishes had been updated and improved since our last stay so improvements are taking place. Thank you again and yes we'll be back!

  • 3
    « Lovely staff - Hi Wendy Ho and Tina Turner...! »

    This Best Western is near Colchester but there's not much in the nearby area in terms of other restaurants or pubs, so, if you are staying there, you are staying THERE...! The rooms are fine (spacious and nothing to worry about!). We were there on a coach tour, so we had set menus, but, if you are travelling independently, you have an a la carte menu and linen napkins, rather than our paper ones...! Our set menus were simple, but the food was well cooked and, above all, served hot, which is great! For us, it was the staff who made it. Wendy Ho and Tina (Turner!) were great fun, so friendly and helpful. And, generally, the staff were great. The only nit-pick I would have is that the bar ambiance wasn't good at all. It was like a coffee bar and spending 4 evenings there was a bit trying... Other than that, all good. PS It wasn't possible to turn off the bathroom towel rail, which, in the middle of our "summer" was a bit much!!

    5
    « Excellent afternoon tea. »

    We were impressed with the greeting we received and were happy to be given a corner table in the window. We had a generous supply of sandwiches after our prawn starter, delicious whole meal scones togther with jam and cream and then 4 cream cakes (2 each) followed by a traditional trifle. We were so full we had to bring the cakes home. The teas were excellent. Superb - we enjoyed every moment. Thanks to the nice friendly staff.

    4
    « Great stay »

    Booked executive suite had lovely room. Great breakfast, nice dinner and friendly staff. Leisure centre bit shabby i wouldnt use the pool facilities again otherwise great few days. Great for visiting various locations and POI. Not far to London either station nearby.

    3
    « AFTERNOON TEA »

    We were taken here for afternoon tea by friends to celebrate my husband's 70th birthday. Firstly we were given a tiny Amuse Bouche consisting of Crayfish, Salmon & Egg, it came served on a spoon about the size of a large tablespoon! There then came a plate of finger sandwiches, two cucumber, two smoked salmon & two cheese & tomato, so that is three finger sandwiches each. A selection of 4 fresh cream cakes, (2 each) Plus a very nice scone with cream & jam. Lastly came a 'fruit' trifle, which in truth was not a fruit trifle. It was a small container of jelly,on top of which was custard which was topped with fresh cream & I suppose this is where the fruit came in, there was a single raspberry on the top!!!! There were six different flavoured teas to try, Amaretto Cherry, Walnut & Chocolate, Earl Gray etc., okay but not what I call proper tea. The lady who served us was very attentive & pleasant & it was a treat, but I don't know if it is worth the £11.50 charged per person.

    1
    « Furry friend »

    I delivered a training session back in May and was greeted with a complete lack of understanding about the rooms capacity and general functioning of the hotel timings etc. We broke for lunch expecting a good spread for our clients and was greeted by caterpillars staring back at us in our salad, we expected an apology but instead were told that it was a sign of freshness. Four packets of crisps for men didn't quite suffice either. One of the sandwich selection was scrambled egg and cranberry sauce. Not quite what we expected. A terrible stay which I will not be enduring again.

    4
    « Nice hotel friendly staff but now needs updating »

    Having stopped at the hotel on previous occasions. I returned this week and was upgraded to a room with air conditioning so pleased as it would have been unbearable otherwise. Room was spotless and clean with powerful shower. The rooms are now showing there age and carpets in the hotel are becoming threadbare in places. Staff are all friendly and professional. Are in the bar and the food and service was good. Would happily return to the hotel and I would also recommend it

    2
    « Inpleasang »

    Stayed overnight for a wedding couldnt check in early so checked in at midnight. Room was so hot i didn't sleep a wink. There was little interest or apology from the staff. In fact I was not even asked how my stay was and had to tell them. Probably because they must have heard it continuously from other customer. I know that a heatwave in the uk is a rare occurrence but if they don't have ac in this day and age they should at least a offer fans when the rooms are over 25degrees. It made for an unpleasant stay.

    3
    « Overnighter »

    Stayed following a family wedding in the area and did not arrive till after midnight. I had booked two rooms for myself and my son and his better half. We had been allocated a standard double and an executive room. Upon asking the only difference was that the executive had air con and a mini fridge with two bottles of water, two small bars of chocolate and a bathrobe. Well thank god for the air con, and thank god I grabbed that room. My poor son and his lady barely slept because they were so hot, and at breakfast it seems they weren't the only ones complaining. I would strongly suggest biting the bullet and getting all the rooms fitted with air con, I for one would not stay again unless it was in the winter. Breakfast was quite good, although I did have to wait quite a while for eggs that were not refreshed as quickly as they should have been. Didn't make use of the pool etc so can't comment.

    3
    « Very dated and dreary hotel. Surprised to find it rated at 4* »

    Very tatty, worn carpets and very much in need of an update. Food ok and staff very helpful which goes some way to compensate for the hotel itself. Also nowhere to sit outside other than a few chairs. The gardens need landscaping and the rubbish cleared from the tennis courts. It was very hot during the night and impossible to sleep as there was no air conditioning and only a limited number of fans available. No lifts for disabled persons.

    5
    « Lovely spot for a break in Essex »

    Stayed in the Best Western Marks Tey Hotel for two nights as were going to a wedding in Essex. The check in staff were very efficient and friendly. The room was perfect for our needs. We were allocated a room overlooking the garden which meant there was no noise and had a good nights sleep. Bed comfortable, good shower and toiletries provided. Would definitely recommend.

  • 5
    « Windows that let air in, unlike other chain hotels! »

    Exceptionally clean and fresh smelling. Decor was individualistic but on the plus side can you ever have too many mirrors? Fantastic parking, staff wonderfully friendly and breakfast excellent. Well done Best Western Marks Tey!

    3
    « Short Stay for a wedding »

    I was only here for one night for a wedding nearby, the reception staff were wonderful though, and allowed me to access a room from 11am when i arrived very early to get ready! The rooms are anything spectacular, but for the price i paid they were fine, and very clean. Overall if you are coming to the area id say its good value for money here.

    4
    « Good overnight stay »

    Booked into the Marks Tey Hotel for the one night and not disappointed! Arrived early and reception were very helpful, got the room @ 12.30pm as we needed to get changed for a wedding that afternoon. Hotel looks very tired from the outside, a bit dated inside but room and bed were extremely comfortable. Staff were great, nothing was too much trouble and very organized, check in and out very timely and professional. Had a good breakfast in the morning, no complaints, everything was hot and available. Would definitely stay again as the hotel ticked all the boxes, good value and the place has a good vibe about it, good location, large car park and probably most important, great staff!

    4
    « Mr & Mrs »

    A lovely weekend spent here - a comfortable room, the hotel is quite dated but clean with a great breakfast, good value with very helpful staff and the best afternoon tea I have ever had - it included vast amount of cream, a starter and a trifle desert!

    5
    « Afternoon Tea »

    I was taken for afternoon tea at The Marks Tey Hotel by my friends as a pre-birthday treat. They'd warned me not to eat anything prior to going and to wear elasticated trousers, so I knew I was in for quite a culinary challenge. It was a Sunday mid-afternoon and we appeared to have the place to ourselves. We were showed to our table and offered a choice of 6 speciality teas or Tetley (or we could've had coffee). I particularly liked the floral pattern on all of the matching crockery. The teas was a self-serve affair which was quite a lot of fun as we looked through the little pots of what looked like pot pourri. I chose amaretto cherry which you spoon into tea strainers which have been placed over the cups. We could've tried as many different flavours as we liked, but I stuck with the cherry. The teapot was full of hot water and refilled by staff throughout our meal. Staff were attentive throughout. First course was an amuse bouche. As three of us were having veggie options we had tiny shot glasses of little pieces of mixed melon & pineapple. The one meat-eater amongst us had a fish treat. Then the 3-tiered stands full of grub was brought in; filled with sandwiches, cakes and scones with cream & jam. As if we weren't already full enough, we finished off with mini trifles topped off with half a fresh strawberry. The veggie sandwiches were cheese and pickle, cheese and cucumber and cheese and tomato. We actually didn't manage to finish off all of the sandwiches as there was so much else for us to eat. The scones were large and warm and very filling. We each chose a cake and a tart from the cake plate. All in all it was a great way to spend an afternoon with friends, and good value for money.

    4
    « Decent one night stay »

    We stayed here whilst we were at a wedding locally. We were able to check in early which was really handy. Bedroom and bathroom were a bit outdated but very comfortable, no complaints. Breakfast is an expensive optional extra - we opted to go to the cafe over the road and pay half the price.

    4
    « Lovely stay, nice bed »

    We stayed for three nights for a wedding. The first impression was that the hotel is a little dated and shabby. It is quite an old hotel and and I s bit different to the other best westerns I have visited. The room was fine, bed was extremely comfortable, best bed I have ever had at a hotel. It was quiet and they accommodate our request for a quiet room. The hotel was perfectly clean. The breakfast was nice, not anything special but they are cooking for so many, it's to be expected. My only issue with the hotel aside from the place looking dated, was that the lady behind the bar told me she couldn't prepare a soya latte. Dairy allergies are common these days and I expect more than that! I also got the impression that she couldn't really be bothered to do it ( so perhaps you do serve it). I would stay again as all in all it was a good stay and my only recommendation is to accommodate to a dairy allergy.

    4
    « Very good just a bit dated »

    Excellent check in - v friendly and quick. Room large, clean and comfortable but just a bit tired and dated. Evening meal was good and service excellent. Breakfast was lovely with a wide choice. Pull stay again as overall good value. No road noise.

    1
    « overnight stay for weekend wedding »

    the room we stayed in was supposed to be one of the better rooms. very old fashioned décor, very uncomfortable bed and extremely noisy over night with doors being slammed and a lot of outside noise from the road. staff very unfriendly and very unwelcoming. the hotel was overall dated and lacking in any welcoming atmosphere.

    4
    « Staff very helpful »

    The staff at this hotel were very friendly and helpful. The rooms were spacious and clean and suited us for our stay to attend a wedding in the area. The hotel is excellent value for money and the only downside for me was that there was no air conditioning and the room was very warm at night although there was a fan. There was also not much sound proofing so if you are a light sleeper you will notice this.

  • 3
    « 5 NIGHT STAY. WITH COACH PARTY »

    The showers in the baths are really dangerous. I and two other people I know fell because the mats slipped. They obviously knew there was problems as there were so many warnings about trying to get the mats to stick. I hit my head but worst of all I have a large bruise on my leg. I was holding on to the safety handle otherwise I think I would have been knocked out, but the bath side was so high when the mat slipped I fell badly. They then took all the bath mats out of the bathrooms and are trying to get ther ones. The rooms were shabby and the vegetables at the meals were all frozen.

    3
    « Good room but service could be better »

    The hotel is well kept and quite big so can get disorientated when finding your room! The room itself was very clean and in good order. The bed was comfortable and contains everything you need. I had one dinner in the restaurant and although not gourmet, it was wholesome good quality food. The same goes for the breakfast, good quality hot/cold food and a decent selection. However, during my visit the staff were very young and I was unimpressed by their customer service skills. The worst was the bar tender who must've been no older than 19 and just didn't want to be at work. The waiters in the restaurant were neither assertive or attentive (I had to wait a long time in an empty restaurant for my food to arrive with no update) The front desk assistant was pretty average and was pleasant but didn't look you in the eye when speaking to you. Other than the service, the hotel has good facilities and nice surroundings.

    4
    « Work stay »

    Easy to find as sign posted off the A12! Big car park, friendly staff! Food isn't all that though, expensive and not a wide range! But there is a swimming pool and gym for guests and paying public, gym is basic and pool is alright, the pool has a sauner and a steam room! Rooms are nice, big and well equiped!

    4
    « holiday »

    lots of good points about hotel, including décor - loved the bust of Hadrian etc, in foyer and layout of said foyer, but staff not especially friendly and room very hot, although it has to be said that the outside temperature was very high..

    4
    « Group Stay »

    We had a group booking here recently and in the main the guests were very pleased. Any issues we had were dealt with quickly and professionally by Steve and Steph who were a credit to the hotel. If the hotel could just iron out the issues before they arrise (some of it basic stuff) it would be a fantastic place to stay! However we would certainly stay again.

    4
    « Great Value, Great Service »

    Very good value for money, great room, good breakfast, and outstanding staff. Easy parking. Surprisingly good hotel, certainly the best, Best Western I've ever stayed at. Location is good. I will definitely stay here again, and recommend to others.

    2
    « Very, very dated »

    To start with the positives the room was clean, the shower was good and the bed was comfy. However I'm not sure that the hotel has been refurbished in my lifetime. There were rips in the carpet in the communal areas, in our room there were several visible wall plugs where something had been moved and you could see the old wallpaper beneath. Our room was very hot and although we had air conditioning it didn't seem to do much. The whole hotel is in dire need of a complete refurbishment. I can only guess that it is still in business due to the lack of any alternatives nearby.

    2
    « Disappointing - not satisfactory »

    No Wi-Fi for the 36 hours we were there. Smoking allowed directly in front of hotel so when coming or going get drenched in smoke. Also, when at front desk and the front door opens, smoke comes into lobby. Got locked out and had to get key cards reset 3x in the 36 hours we were there - one time could not find anyone at desk for 15 minutes.. Room a bit dirty. Shower difficult to operate. Gym pretty lousy - only one leg machine (for inner and outer thighs - a machine with a dubious rep anyway)

    3
    « Satisfactory stay »

    The booking experience on-line was not too successful, I put in the required information of 2 adults and 1 child in one room and paid for the selection. The next day I had a call requesting a further £15 for a z bed, I thought it was either a joke or a sales ploy to get more money from me. I refused to pay the additional £15 as I had selected a room for 3 people but been sold a room to only sleep 2, my request to cancel was declined. It took a couple of calls to the manager to sort, not ideal. Eventually sorted. We had a nice stay. I agree with previous reviews that the rooms were a little dated but nothing too drastic. The breakfast was good. There was a wedding taking place in the hotel so the bar could do with more seating. We went for a swim (could do with some signs to direct you to the leisure facility), I did think the pool could do with a clean. Excellent location for zoo, retail park and restaurants.

    4
    « Good Hotel »

    Good place to stay, close to Colchester town. Plenty of parking spaces, quiet rural location. Quiet and relaxing bar area. Unusual - two easy chairs in the room. Why do most budget hotels only supply ONE? Maybe needs a refresh of the public areas - the carpet is a bit worn in places. The rooms are comfortable but it would be useful if one could rotate the TV to make it more visible from both beds. Never did find the switch to turn on the heated towel rail in the bathroom so had to get towels laundered daily!

  • 5
    « A great stay with lovely afternoon tea »

    We've just returned from a 2 night stay booked via Superbreak which included an afternoon tea . I had booked the tea in advance but we arrived early which was no problem and we were shown to a table in the restaurant. There was a choice of loose leaf teas as well as Tetley tea bags. Unusually for an afternoon tea, we got a canape of crayfish, egg mayonnaise and salmon which was delicious. Then they brought out the tea, which consisted of 4 types of sandwich, a lovely warm home made fruit scone with jam and clotted cream and a selection of cakes which were a chocolate eclair, a strawberry tart, a banoffee meringue pie and a vanilla slice. All were delicious! The tea was unlimited which was nice, and just when we thought we were finished, they then brought out a fruit trifle. One of the better afternoon teas we've had. The man on the desk was very pleasant, as were all of the staff members we spoke to. Our bedroom on the second floor was very clean and large, and although the furniture was quite dated it was a lovely room. We overlooked the gardens which had rabbits roaming free. Although there was a wedding one night, we never heard any noise and the bed was very comfortable. Breakfast was a buffet and there was loads of choice - cereals, hot food, pastries, fruit and yoghurts, all of which was also delicious. We would definately stay at this hotel again if we were in the area, no question.

    2
    « Just About Adequate »

    Recently passed a long weekend here while in a coach party touring Constable country. The room was OK, well equiped and clean. Food was just about adequate - the broccoli and stilton soup could have been anything while the lettuce garnish on various starters was extremely old. Service was good. Breakfast is a buffet which means inevitably that fried eggs can become solidified.

    4
    « Perfect for short business trip »

    Large comfortable room - very clean and well presented - excellent hot and powerful shower - great night's sleep. Although excellent for road access via the A12 to London, you do need a car as it is quite some distance from anywhere of interest.

    3
    « Mixed reviews »

    I have stayed at this hotel on business on a few occasions now and have had mostly good experiences. The positives ... Rooms are always clean and spacious and have all the facilities you need for a short stay. The food here is beautiful I order room service everything I stay and it never fails to impress me. The reception staff are friendly and professional and offer a quick and efficient service everytime. The gym is also brilliant and I use it everytime I stay a great facility and way to unwind after a day at work. The negatives ... Last time I stayed I was on the ground floor and the room had a funny musty smell to it. I will request a room on the second floor where I have previously stayed in future. The member off staff on the bar was really rude to me also the last time I stayed. I was completley ignored for about five minutes while a conversation between her and an already served customer took place I wasn't even akwnowledged which I think Is unacceptable. Then after waiting i was asked to return to my room and get my card to prove I had preotherised it at reception although I had already shown it once in the evening and she had served me on several occasions at the hotel on previous visits. I am not saying she should have remembered me from months ago but from the same night after ignoring me for five minutes this didn't go down well. I will come back to the hotel as apart from this incident I have never had any problems before and in general love it here. Hoping this particular member of staff may have been having a bad day which happens to all of us. It just shows how a little bit of customer care goes a long way.

    3
    « Great if your expectations are not too high »

    Recently stayed for two nights whilst on a coach trip to visit Constable Country. Before setting off I read the reviews and was appalled at the prospect of staying there. Fortunately my worst fears were not realised, but Best Western needs to smarten the place up - it is looking very tired, particularly in the communal areas. Some of the staff could certainly have been more welcoming and the food did not match up to the description on the dinner menu. seems to cater for coach parties, weddings and other functions - not ideal for a couple seeking a quiet, romantic stay.

    4
    « Walking Tour »

    Very nice room. Clean and comfortable. Very handy for Constable country and surrounding national trust properties. Food ok. Staff helpful and friendly. Bar very busy in the evening. Good facilities. Has a lovely pool.

    3
    « Nice enough »

    Our stay was booked as part of a wedding reception held on the premises. Our room was reasonable size, clean, tidy and with all the expected facilities. Check in was straight forward. The breakfast was disappointing as the hotel was full so the hot buffet kept running out , or there were no plates, juice glasses etc and an apparent lack of sufficient staff to cope with the numbers. Patience was rewarded as the food quality was very good.

    3
    « Group booking »

    The hotel is a little tired and in need of updating, especially the bedrooms. We were a large party of walkers and the staff at Mark Tey could not have been more helpful with all our needs. A good selection of breakfast was available. The Essex Way Is nearby for walks along the beautiful countryside .

    4
    « Perfectly comfortable stay »

    Clean and quiet hotel just off the A12. Dated decor but in fitting with the hotel's age. Added benefit of a swimming pool and gym free of charge. Very handy for Colchester Zoo and Constable country. Try direct booking to get best B&B rate.

    3
    « A good place to rest your head »

    We stayed for two nights to attend a weeding nearby. Prior to arriving we requested a room near reception which was granted. We were a party of two adults a child and a baby. We brought our own travel cot. We were warned in advance it would be a tight squeeze for us all in one room but as we were only sleeping there it was fine. The best thing about the hotel are the staff. They were all very polite and helpful and o dot t honk I've ever been to a hotel where every employee was so friendly. The decor is very dated and the whole hotel is in desperate need of refurbishment. There was only one large window that opened and meaning we couldn't get any air during the night and it became extremely warm!! The breakfast was really good. Not a thing to complain about at all!! The hotel served a purpose for us but we probably wouldn't visit again. I felt it was overpriced considering the state of the rooms, bathrooms and public areas.

  • 3
    « Hot and Noisy »

    We stayed in a room on the first floor overlooking the front car park. This was a mistake and I should have asked to be moved. The room was hot as the window only opens little (H&S) and was very noisy. No A/C. Cars leaving late at night from parties and functions with all attendant noise. The front of the hotel is used as the smoking area so plenty of noise there from the smokers, especially those who have had a lot to drink. They should move this to the back through the bar area.Breakfast price is exorbitant (its where they make their money) and its cheaper to go down the road to the Bungalow Diner with a better choice. A bottle of water from the bar costs £3,65 to take to the room. I have stayed there many times and blame myself for not asking to change rooms. Recommend you ask for a room on the top floor at the back.

    3
    « A step back into the 80's »

    Stayed here for 2 nights to attend a nearby family wedding. Room was clean and comfortable but the decor in the room and throughout the hotel was very tired. We had an evening meal and breakfast at the hotel both of which were nice. The bath is quite raised so care needs to be taken when getting out of the shower as it is more of a step than you'd think!

    4
    « Weekend away with disabled person »

    Visiting Essex for a family christening, we needed a comfortable hotel with easy access for a wheelchair bound age'd mother. This hotel was able to provide excellent facilities on the ground floor and the visit was a great success. Rooms were clean and comfortable. Bar food and breakfast was ok and met the standard of a mid priced hotel. We certainly had no complaints and would use the hotel again. I would like to say that during our stay, we witnessed disgraceful behaviour by some particularly difficult non-residents who tried to get complimentary drinks by complaining unfairly about the bar snacks. The hotel staff and duty manager dealt with the situation in a very professional manner and they left. We found all the staff very pleasant to deal with.

    2
    « do not eat the breakfast »

    appalling, expensive, stale, cold and unedible.breakfast. Overall the hotel is not too bad and although there is no climate control in the rooms they are quite clean and comfortable and the hotel is just off the motorway and central for most locations in the area. Just do not have the breakfast, you will be ill.

    5
    « Fantastic April wedding »

    We had a fantastic midweek wedding in April at this hotel. Everything went extremely well with all hotel staff involved were fantastic and bent over backwards to ensure our big day went like clockwork. Recommend using the local company the hotel use for room decorations as not only are they well priced but the room looked great. Many thanks to all we had a ball and the new Mrs H was very happy indeed.

    5
    « The best wedding day ever »

    We had our wedding day here on the 25th March 2016 and the team at the hotel could not do enough for us. From the day we booked the venue to the day of our wedding. Nothing was too much trouble and it made our day extra special. Dan and his team on the day of our wedding was amazing, we needed a laptop for some surprise videos to be run on and one of the team went home to get his own to help us out. Everyone one went above and beyond. The food was gorgeous and everyone had a great time. Thank you to everyone at Marks Tey Hotel for making our wedding day the best day ever.

    5
    « Fantastic wedding experience! »

    I would just like to say what a fantastic service Marks Tey hotel provided for a wedding we went to on Sun 1st May. Everything from the attention to detail (from the excellent front of house manager) to the impeccable service of the waiting staff this was just a fabulous experience. I had no expectation as I hadn't been to Marks Tey hotel before but in terms of value for money and the quality of service (plus immensely friendly atmosphere) you can't beat it. Well done guys!!!

    5
    « rugby tour »

    Great stay,nice usable pool and facilities such as the steam room and sauna. no problems with staff or hotel pleasantly surprised with the value,but did not eat or drink at the hotel so cant comment on those facilities Easy check in/out with helpfull reception staff lots of parking

    4
    « Group Garden holiday »

    This is an excellent choice for a group holiday. The staff could not have been more kind, co-operative and helpful. The choice of food for the dinners over 4 nights was tasty, varied and well presented. It was a tremendous help that our party of 40 were able to be in a separate room to the main dining room. The rooms were comfortable and room service good. Marks Tey is an excellent position as a centre for travel in the area.

    4
    « enjoyable stay »

    we enjoyed a very pleasant one night stay here, food was exceptionable, service in the restaurant in particular was excellent. The rooms were clean but could do with updating a bit as could the entire hotel.

  • 2
    « Mrs »

    Rather disappointed with the fabric of this hotel, considering it is a four star. It didn't look as if it had been updated for a long time. The carpet on the stairs was treadbare. The wardrobe door fell off when I opened it. There was no bulb in my bedside lamp. I reported the maintenance issues and nothing was done. The duvet was wafer thin, the duvet cover was too big and very plain. The floor in the bathroom was very slippery, even with footwear on. The rubber bathmat slipped in the bath and if I hadn't been holding on I would have had a nasty accident. I was given a first floor room and there was no lift. On the positive side the brass handrails were shiny. The staff were polite. The bed was comfortable. And it was heated well.

    2
    « Rooms are Poor. »

    Most of the hotel was lovely and grand. Very old fasioned with the big chandelier In the lobby. But the rooms are very poor could do with a big revamp new carpets and a fresh lick of paint. Drawers where full of dust and many of the surfaces where dusty. Also not very baby friendly. No children parking spots making it very hard to get baby out and all of suitcases. All in all could do with revamp. Apart from that. Staff where friendly and proffesional.

    3
    « Seen Better Days »

    Hotel is tired to say the least. Paint peeling from exterior. Public areas are better but the room we had was very poor. Threadbare carpet, bathroom in dire need of refurb and light over mirror not working,headboard to bed was marked and looked unclean. Staff friendly and keen to help. Bar prices were high.

    1
    « Definitely not 4*! »

    On arrival our booking could not be found. Staying at the hotel for three days this seemed to be a common problem as I heard similar conversations with other guests. The reception staff are not welcoming and no offers of help were given to carry bags upstairs, including for elderly guests. The rooms are small and in desperate need of renovation. The carpets are very old and the beds small and uncomfortable. In addition, despite twin rooms being booked for 2 guests, only one bath towel was provided and no spare pillows etc. The hairdryers look like they were purchased in 1960! The pool and gym opening times seem to change daily and reception staff are unable to provide accurate times for this, especially on bank holidays. Breakfast is nice, covering a good range, however I had to seek out the information on when it was served and tea and coffee are not offered unless you ask. Most disgusting was the level of cleanliness in the hotel. Vomit was reported to reception staff as being on the stairs at 7pm from one of the wedding guests and was still there at 10.30 when I returned to the hotel. No attempt was made to clean it up. A lot of weddings are held and the confetti etc from these is not cleaned up. At 1.30 in the afternoon confetti from the previous day was being cleared! Finally the wifi did not work at any point. I definitely would not stay here again. .

    1
    « very poor »

    I booked this hotel for my partners birthday as a surprise get away , I saw the hotel had a 4 star rating and the pictures online looked very nice , as it was her birthday I booked the double executive room complete with breakfast .. this in total was £104. we turned up and seeing the state of the outside my heart sank. we proceeded to check in thinking the room would be lovely .. the receptionist was very polite and helpful . we made our way to the room , once in the room again was very disappointed. the room was very small and dark, there were stains on the floor and all over the headboard , the curtains were ripped and the bathroom was dirty . The TV was tiny and had been fixed to the wall opposite the bed on the far left so could not watch it from the bed . There were chunks out of the wall and stains on the chairs . I felt so bad I had bought my partner to such a nasty hotel. I decided there was no way we were spending that amount of money to stay in such a room so we checked out .. he receptionist was again very polite and understanding but at the same time did not seem shocked about out reasons for not wanting to stay.

    1
    « Definitely not 4 **** »

    Rooms very small, beds uncomfortable and staff not helpful. Hotel not cleaned regularly, including vomit on the stairs reported at 8pm and still there on our return from dinner at 10.30pm. Left over confetti only cleaned at 1pm from the wedding the day before. Pool and Gym shut despite published time of opening at 8am - and me checking with reception the night before. Breakfast was nice. Wifi supposed to be available, but did not work at all.

    3
    « Nice and comfy »

    Stayed for one night, staff were polite and helpful, room was nice and clean and pool was lovely and warm. Although we didn't eat or drink in the bar or resturant it did look very nice. All in all a nice comfortable evening

    5
    « 2night getaway »

    stayed here tuesday and wednesday night for a well deserved break. 2nights for £140 including breakfast and evening meal on the first night. Represented good value for money. was upgraded on arrival from room 124 to 246 due to producing my Best western gold rewards card.... very good sized room, very clean and well equiped to the Best western standard,, food was very well presented and of a very good quality, duck breast starter, followed by pan fried sea Bass, for me and creamy mushroom pastry and chicken filled with mozzarella for my wife. Drinks and bar menu also very reasonably priced, Health suite was also used, only 1 gripe though, they have removed the jaccuzi,,,,,, Why remove it and replace it with a decked seating area, Would like to see the jaccuzi reinstated into the pool area, All in all a very good 2 days away. Thought the waiting staff in the restaurant done a very good job, polite and friendly, Good clean and tidy hotel will be back a 3rd time

    3
    « Noisy and needs updating »

    We stayed at Best Western Marks Tey for one night for a local event. The hotel is convenient for the A12 and is close to Colchester. The hotel needs modernising as it is very dated having said that it was very clean but the décor is of the 1980's.The room we had was very noisy due to a wedding taking place at the hotel. The breakfast was buffet service but it was of an adequate standard with reasonable choice but very much do it yourself. The only slight niggle we reported to reception was the paper we ordered didn't get delivered and it appears that they had given it to someone else so the deducted it from the bill.

    1
    « The only thing this hotel is missing is Basil Fawlty »

    This is the worst hotel I have ever stayed in. We booked it recently for our wedding party and it was a epic cock up from the beginning. Room bookings were misplaced, rude staff, very dated dirty rooms the list goes on. It reached a crazy climax when my new husband and I were refussed entry to the wedding suit at 1am on our wedding night because we didn't have a room key (wedding dresses don't have pockets) and the receptionist said the room was already booked out..................."yes to us" was our reply and then we made a lot of wild gestures at the wedding clothes we were wearing but to no avail. We were made to pay for another room £80 and sent of to what to can only be described as the worst room in the house. Do not book this hotel.

  • 2
    « Shocked! »

    My partner booked this place as a overnight break, we was both disappointed with many aspects, firstly our room was sweltering hot and in desperate need of updating, the bar area is so very small, there was a wedding going on when we was there, why guests feel the need to use the hotel bar is beyond me, this caused many problems, we ordered food and was still waiting 45 mins later, this was also due to there only being one barman!!!!!! We decided to use there spa and pool, what a joke, we was informed that we needed to supply our own PADLOCK for the changing area to store our clothes, how disgraceful! The pool was split in half as kids were having swimming lessons and as for the sauna/steam rooms please don't bother! We booked for the restaurant for our evening meal, my partners meal was nice but as for my £21 sirloin steak, it was like chewing a leather boot! Then I ordered the cheese board and well the brie was solid and just crumbled when cut, also celery was on menu but not on plate!! Another guest also was questioning weather or not it was brie! It had been pretty cut and left to dry out, unprofessional I think. We was glad to get out the next morning and would not recommend this hotel and non existent spa!!!

    1
    « Mrs j »

    This is one of the worse hotels I ever stayed in , the smell of damp hits you the minute you walk in the door , the room the curtains were all ripped , heating didn't work this hotel was like we had stepped back in time so old fashioned, and not sure how you can say it's a spa hotel (nothing there) really is not worth the money I have had a better room and breakfast at a travel lodge go to them instead , they need to modern this place or I am sure it will shut , huge grounds you could do so much to it.

    4
    « Nice hotel »

    Nice hotel located ideally for visiting Colchester area and Essex coastline. Staff friendly and helpful. Nice pool with sauna and steam room plus gym - avoid the swimming classes. Breakfasts very good. Room very comfortable. Slight background traffic noise from a12 but hardly noticeable in rooms.

    3
    « Go somewhere better »

    Hotel was easy to find. Parking was free and there was a space to park in. The woman at reception used a lot of jargon, which I had to ask her to explain, so not a great start. She then immediately put our bill up by £10 more than when I booked on the phone, but I wanted a nice stay so I ignored it. The room smelt strongly of Febreeze so I opened a window to air it. This proved a useful place to put my milk too as I'd brought my own milk and tea bags as I knew it was a Best Western. It also made me wonder what had happened in there before us to need so much air freshener and that caused me to notice the stains. In the bathroom there was one bath towel and one hand towel, so we shared it one after the other between the three of us. We wanted the TV on but there was no remote control. Reception brought one to us but it did not work. So they brought another one. That did not work either. So they said they would 'room-move' us. Odd to use jargon instead of English but this at least I could translate for myself. We stayed and used the TV manually. This caused me to notice the Heath Robinson way the TV was wired in, a dangerous hook on the curtains and the stains on the walls. I washed my hair in the bath that has a warning sticker and though I brought my own toiletries (because I knew it was a Best Western) there was in fact one small soap one one small shampoo to share between the three of us and I found a second towel in the wardrobe. I celebrated this find very carefully as the bathroom floor is very slippery. It was a short lived celebration though as the ridiculous hair dryer in drawer arrangement caused an actual row, and the girl arrived with the second remote control while I was drying my hair, for which you have to have the drawer open and she had to clamber past to try out the remote control which did not operate the poorly fitted TV. That night we found we had four pillows between three people, which did not work well for us. Breakfast was nice, although no-one attempted to offer any of the vegetarian alternatives and there was no melon even though it's on the menu.

    3
    « Poor Bar Service »

    I recently stayed at this hotel for a few days and enjoyed most of my stay. The room was good, the food was good and the gym facilities exceeded my expectations, which was most pleasing! I agree with other reviews that the hotel could do with a makeover but having stayed here a few times before and hearing the same complaints, I really don't think the management will pay out for extensive refurbishment works as they haven't done much in the last 20 years, so I really don't think they will start now. No review is without a moan, so here's the downside of my visit. The staff, although reasonably friendly, seem to abandon their posts whenever they feel like it. The girl on reception spent half the evening behind the bar helping herself to drinks and talking to the barmaid instead of manning the front desk. The barmaid (Tina) was very friendly and talkative, although she seemed to be running off every five minutes with food orders to the kitchen which then leaves the bar unattended for lengthy periods of time with queuing customers. There seem to be several youngsters working there constantly running around without any real direction, and one younger lad called Glen who was more interested in standing in front of the glass mirrors playing with his hair than concentrating on his work duties. I'm sure he and his friends who wear the tight trousers thought it was more of a fashion parade when they ran through from the restaurant into the bar. At this point I wasn't sure if I was staying in a hotel or watching a gay pride march. The lovely Wendy was very welcoming in the restaurant and dealt with any query I had swiftly, although she was very loud when talking so I could see the art of discretion was not her strongest attribute. The same could be said for the Bar Manager Steve who was also very friendly and jovial, but his laugh could be heard from the Marks Tey to the M25 - Not pleasant when you have had a hard day and just want some peace and quiet before retiring to your room. All in all, a reasonable stay but with some key staff improvements this hotel could certainly be more improved and professional.

    3
    « Ok ish »

    The room, gym, swimming pool...nothing special. Cant complain. Was as expected with the price. The dinner however was quite bad. Waiters hadn't been trained properly and were quite obviously incompetent at their jobs. Looked like part timers. Had me waiting for minutes before being seated because none of them was around. When they did come out of the kitchen they just chatted to each other and didn't look in my direction at all....was hard to order my food. When food come...my fish was too salty a bit over cooked...trimmings were equally poor. A cook made this not a chef.

    5
    « Funeral wake »

    Very nice and tidy. Very helpful staff and clean disabled toilet. Pleasant food and well organised. Will be recommending people to come here. Best WiFi too and no issues and wheelchair friendly too what great service.

    3
    « Marks Tey Best Western »

    The hotel now looks tired but the staff & food inc service are always good. We need to visit Colchester at least annually to see friends & the hotel is well positioned for access from main roads without having to go into the busy town centre. Rooms are of a reasonable size & comfortable. No subtitles are available on the TV equipment which is a problem as one of the party is profoundly deaf. We reported a defective light bulb on arrival but no replacement was made before the end of our visit 4 days later. The rooms are rather gloomy even with all lights in use.

    2
    « Dissapointing in several respects »

    We arrived about 1930 but had to wait some time before anyone appeared at the Reception desk. Although I had booked in November they still managed to make a mistake in the booking, my booking acknowledgement had one room two adults the computer showed one room one adult; this was immediately corrected. The room itself was very nice, quiet and comfortable but getting to the room was very difficult for my disabled wife as there is no lift. Generally the place looked very tired, worn carpets and dated décor. I found the bar prices very high and the choices very limited, the biggest shock came at breakfast, a buffet poorly cooked and not very warm, but the killer was the price - it is cheaper to eat in Central London than in Marks Tey.

    4
    « Comfortable hotel. Just few miles outside Colchester »

    Hotel is just off the A12, and about 10-15 minutes from centre of Colchester, depending on traffic. Large car park. Briefly. Room and bed comfortable, good food in the restaurant with decent menu, (both breakfast and dinner) and good value price. It has a leisure centre which we didn't have time to use. Hotel staff were very pleasant and helpful. Hotel and décor probably a bit dated and a bit tired in places but don't let that put you off. Would certainly stay there again. Hotel holds conferences, weddings etc, but I think it is probably big enough for that to be unobtrusive. Quite well located for touring the area. Not sure about bus service, but it is off the B1408 which is a main bus route.

  • 3
    « One night business »

    An OK hotel for a night or two, didn't eat here or use the leisure facilities. The outside is definitely not the best .Some of the public areas are looking a bit worn, carpets etc but the staff are friendly and helpful.

    4
    « Sleepover. »

    Visiting family and just wanted a bed for a couple of nights. Room was clean and comfortable. Bathroom spacious. Breakfast was awesome. Huge choice and was tasty. One problem I had was that the food was laid under heat lamps and not on hot plates also the plates were cold. Staff very friendly and efficient. Would stay again for sure.

    5
    « A brilliant weekend surrounded by friendly staff »

    My partner and I came for the weekend to enjoy some local walks and we cannot praise the hotel enough. Everything was excellent from arrival to departure. Friendly and efficient staff, a quiet and comfortable room, a pleasant and reasonably priced bar, a very good dinner menu with well-prepared food in the restaurant together with a more than adequate breakfast. Brilliant. We will be back.

    4
    « lovely »

    stayed ehre night before my sister wedding breakfast was lovely staff were very freindly breakfast was really nice room was quite big nothing was too much trouble asked for extra pillows they brought them to us withing minutes

    2
    « Below average »

    This hotel is great if you need to stop somewhere cheap with access to the main road or rail links. The staff are friendly and there is a nice pool. The hotel itself is below average. The rooms have not been renovated for years, with different patterns on floor, walls, curtains and headboard all of which clashed. The walls are paper thin and could hear people's conversations on both sides. The shower was hot and powerful. Time to renovate (or even just decorate) the rooms!

    5
    « Lovely stay! »

    Stayed here with my Husband last night. Lovely hotel. Comfortable beds, and clean spacious rooms. Free wifi and parking. 4-5 min drive to local shopping complex. Breakfast a bit steep at £13.50 each, if not included in your room rate. Free use of pool and leisure facilities. Would stay here again.

    2
    « Valentine's Celebration »

    Have stayed at this hotel several times in the past. Decided to celebrate Valentine's Day here, so booked a room on the ground floor, in a quiet area at the end of a corridor. Arrived around 2.30pm to be told our room was not ready yet, although checking in is from 2.pm. Receptionist told us to go in the lounge and if we fancied they did a nice Afternoon Tea Selection, which was advertised in reception, with lots of yummy cakes available. So we were not worried too much about our room. Found a comfortable location and went to order our Afternoon tea, only to be told it has to be pre-ordered the day before. So I queried this,, and asked what was so special about it, you had to pre order. She did not know and laughed, and said they did some lovely sandwich's. So we did just that, yes the sandwich's were delicious. Once finished we went back to reception to book in. Our room still not ready, so they moved us to a different room that had been originally allocated. Room 127 - nice room bit tired, same decoration for well over 15 years. Comfortable with a lovely bed. After a couple of hours we felt cold so turned the radiator on, but it was not working. Not impressed, it was a cold day and snow was the forecast over night. So we rang reception, a nice guy arrived with the intentions of showing us how to put the radiator on. He soon realised it never worked. So he arranged a room change. Off we trots to 171 - having got ready for dinner in our previous room we went to the restaurant. 3 course meal, beautiful food and lovely presented. Nice staff. Just one hick up. A couple of kids playing around all the tables, and their parents were not interested in the noise they were making, while other guests were trying to have a romantic meal. So inconsiderate. Luckily they left just before our main course arrived. We enjoyed our dinning experience, and sat outside in the lounge afterwards for a coffee. Good nights sleep and quiet. Up early for a shower, only to find the shower was not working. Tried for half hour, water stone cold. Not impressed. Hot water to the sink, but not to the shower. Really made us angry. So it was a cats lick and off to breakfast. Both had the hump. Breakfast option was help yourself, but from previous visits noticed how some options had been taken off the menu. Checked out at 10.30am told the receptionist about the shower, he apologised, but was not phased at all. Offered to deduct a couple of drinks we had the night before. Left for home, but very disappointed. The hotel is run down, needs new carpets and a total refurbishment.

    5
    « peaceful, cosy place.. »

    Me and my partner came to the hotel on Valentines weekend and we really enjoyed ourselves.. from the peaceful environment to the cosy room, everything was perfect. we loved the breakfast and the prices that go along with it. its a win, win situation!!!!! I would definately recommend to anyone whether your a couple or single some time to just be away from the world. Plus their was other facilities such as pool, sauna and bar. Defo coming back here.

    4
    « Lovely little place »

    We booked this room plus breakfast for 80.00 for me and my husband to stay in as we were going to a wedding reception in the hotel that evening. We were about an hour from home so we visited Colchester zoo first then had lunch then checked in. Check in went very smoothly and we were soon in our ground floor room. It was comfortable and fairly large overlooked a field full of bunnies hopping around. The bed was very comfortable and although the room was very warm when we entered we soon sorted that out by adjusting the heating. Shower was lovely good water pressure although bath was very high to climb into if you have mobility issues. The wedding reception was lovely and we were a little worried as the bar only took cash but after speaking to reception we could charge drinks to our room so that was all good. The receptionist was absolutely lovely and complimented my dress too. We had an excellent sleep and went to breakfast and that was plentiful and delicious with full fry up and pastries fresh bread and fruit and jams etc. Would recommend this place if you are in the area for sure.

    2
    « A marked decline since previous visits. »

    I have stayed at the Marks Tey hotel, for both business and leisure purposes, many times over the past 15 years. I have attended several of their themed weekend breaks too, so thought it would be nice to revisit the hotel on Valentines Day. My last visit was in 2012. Upon arrival at 2.40pm, we were informed that our room was not ready (although advertised to be available from 2.00pm) and it was suggested that we spent time in the bar until it was available. After seeing the Afternoon Tea being advertised, we decided that we would perhaps enjoy our waiting time over a pot of tea, sandwiches, cakes etc. To our surprise, we were informed that Afternoon Tea had to be booked in advance! We therefore returned to the bar area and ordered sandwiches and tea. These were very nice. By 3.30, we had not received any news with regard to our room, so I enquired at Reception, only to be told that there would still be quite a wait. We were offered another room, which we accepted. Upon entering the room, I couldn't help noticing how run-down the establishment had become. Rooms were clean, but looked very tired. However, there were tea making facilities, and we decided to stay in that room. After an hour, we noted how cold the room had become, and despite adjusting the thermostat, we had no success in getting the radiator to function. Having called Reception, someone came round and confirmed that the heating was faulty. We were offered another room. We moved immediately. The second room was similar to the first; run-down with evidence of makeshift wallpaper repairs, and several holes where items that were once standard facilities (trouser press I remember quite well) had been removed. However, the room was at least warm. bed lined was very clean. We visited the restaurant at 8.15. From past experience, the restaurant at the Marks Tey was always worth a visit, and I am pleased to say that standards had been maintained. I opted for a pickled smoked salmon starter, followed by Duck breast, served with red cabbage and dauphinoise potatoes. I additionally ordered a medley of vegetables as a side dish. I finished with the cheese selection. I thoroughly enjoyed my meal. My partner opted for a duck breast starter, followed by Lamb Rump for mains, and finished with the Eton Mess. Again, this was very good, and staff were very pleasant and attentive. Our enjoyment was only marred by the occupants of a table close to use who had two young children, who seemed to believe it was perfectly OK for them to run around the restaurant, hiding under tables, and generally disturbing other guests. Admittedly this was not the hotels fault, but rather a demonstration of poor parenting in my opinion. We retired to the bar afterwards for coffee. We both slept well, and the room was indeed comfortable. There was a TV provided, along with hairdryer. Basic facilities. In the morning we were unable to shower, as there was no hot water. With it snowing outside, I did not fancy an ice cold shower. We mentioned this when we checked out, and the cost of our after dinner coffees were removed from the bill. However, since I had paid at the bar for them, they should not have been on the bill at all! So, overall, I have to say that the Marks Tey Hotel has declined somewhat over the years. It needs investment, and at the very least, a refurbishment. Staff are very helpful and pleasant, but at the end of the day, it has to be said that the hotel has lost its shine.

  • 4
    « It looks like crossroads motel ha ha »

    Despite not being the prettiest of hotels I have to say I was very pleased with the level of comfort and service throughout my two days stay here, the room was large and clean even if the bathroom was a little dated, but again clean and functional there was a pool on sight which appeared to be very popular given the number of people walking round in dressing gowns, the bar area again harked back to an earlier time but was busy (in fact could have done with more seating) and popular I ate at the bar twice and both meals where plentiful, well cooked and tasty - definitely felt as though they had been cooked for me rather than sat there waiting to be reheated. Overall comfortable, good service and a place to rest your body couldnt have asked for more

    4
    « A very charming hotel »

    I have really enjoyed my stay at this hotel. I was slightly apprehensive after reading some of the previous reviews but I found it to be so charming. Yes it could do with some updating in areas but the overall feel to the hotel is warm and friendly. The staff at check in were really helpful nfr informative and I ordered room service on one night which was quick and tasty at a very reasonable price. The location of the hotel is really good very accessible and made my business trip hassle free and simple. The breakfast is something that let's this hotel down as there is not much choice compared to other hotels in have stayed at in a similar price range. The sausagues are poor quality and the beans were cold. Away from that tiny negative I have had a really lovley stay and look forward to returning when I am back in the area in the future.

    5
    « Lovely hotel »

    Lovely hotel, stunning lobby. Brilliant swimming & spa facilities, spacious rooms although no fridges. Cosy bar with lovely lady called tina working there. Good food and great prices. Good location for local activities and things to see.

    3
    « Fairly good experience but a few bad points »

    General - clean hotel, nice food, helpful staff, a serious attempt to make the hotel more accessible. But some fall-off such as the inaccessible entrance, missing vertical grab rails in the wetrooms, no clear evacuation policy (I asked for this on registering) and lift problems. The hotel has wide doors and corridors, so plenty of room to manoeuvre around, and the accessible bedroom actually was accessible - much better than many hotels I've seen. But there was no vertical grab rail in the shower, making it a bit risky - and my walking stick wet when I had to use it instead. (I checked and found that other disabled guests had also found this an issue, but the manager disagreed.) Staff were very helpful; although not fully trained they were willing to listen and understand issues such as 'why you shouldn't store chairs in the access route to the lift' and 'as the upstairs bar doesn't serve coffee, why I can't go downstairs to collect a tray of coffee and bring it up here myself while driving a mobility scooter'. The hotel was very clean, and the bedroom was almost completely dust-free (no asthma attacks!). The usual problems with no dropped desk at reception, and some of the breakfast buffet area wasn't accessible but staff were on hand to help. There were a few maintenance problems - mainly with the lift which meant I could not use it unaided. One serious access issue - the path from the road dead ends with no dropped kerb, and going back to the top to come down on the road itself didn't work due to an awkward speed bump. I spent sometime on the other side of the hotel entrance trying to attract attention before I collared another guest in the car park, who went to get help. No point having accessible bedroom if only car users can get into the hotel. And one other thing to note - taxis come from Colchester and the firms charge a call-out fee. The taxi from the hotel to the local station, about 0.65 mile, cost £11. If I'd have known I'd have driven my scooter back to the station (once someone had got it up the kerb!).

    1
    « Leisure club poor »

    Swimming pool was cold. Changing area dirty. Sauna needs a good clean. Slippery around poolside. Full of kids unsupervised and could not swim lengths as dangrous. Use to be member and has not got better in the y month plus i left.

    3
    « Bad service »

    My mother in law was taken to Hospital in colchester so we needed a hotel for one night overstay. Booked on line because we could not contact the hotel direct via land line, we needed to talk to the receptionist because we needed to check in very late sometime around mid night. We started phoning the hotel around 7.30pm when we left our home in Surrey, we drove all around the M25 & up the A12 via dartford which took 2hrs we must have phoned the hotel over 20 times till someone answered the phone over 2 hrs to answer there phone ( unbelievable ) when we arrived at midnight we stood at the reception for 10 mins until someone came & checked us in. The young man who was going to check us in seemed to be confused with the check in procedure and had to get someone to help him. Any way eventually we got our key to the room. We felt the hotel was a bit run down & needed a facelift some decorating would be good, looked like it was last done in the eighties. Breakfast was good. Staff very helpful. Easy parking. Not sure we will use this Hotel again. Management need to get there act together.

    4
    « 2Night Getaway »

    Feb 2-4th Booked here last week after cancelling another central Hotel in Colchester but had dreadful reviews!!! Have stayed at a couple of other Best Westerns with family so although on the outskirts we were not disappointed. Our room on the ground floor was good although beginning to look a bit tired, very comfy bed & bathroom excellent & hot water. All areas were very clean. We didn't use the leisure facilities.Staff were helpful & friendly, breakfast adequate. Drinks were expensive but the bar meals in the evening were very good & reasonably priced. A very popular Hotel it seems.Wi -Fi had quite weak signal.Would definately book again.

    5
    « Excellence! »

    My partner and I stayed for a two night break and we had a lovely time at the hotel. It was a "Winter Break" which included bed and breakfast and boy did I stuff my face! I put on 31/2lb. I had stayed at this hotel before and it was exactly the same. It was new for my partner and he was very impressed and said he would definitely come again. Rooms were clean and tidy. Staff were friendly and helpful. The fitness area was acceptable too.

    5
    « Excellent Review for the Marks Tey »

    Just back from a six night stay at this hotel which mostly was a very enjoyable experience. All the staff we encountered were exceptionally friendly and helpful, the food was really good - especially the evening meals! Can certainly recommend the sea bass! Delicious! A bonus was the acceptance of Gourmet Society cards. Our room was larger than average with comfy beds and everything was spotlessly clean. Plenty of parking just outside. The few negatives were minor i.e. cooked breakfast could have been hotter some mornings and the choice of background music in the dining room at breakfast was rather suspect and too loud. The problem with no TV remote in our room could not be resolved but it was not through lack of trying by the staff. Yes, as has been said, some updating is needed but it is not really a major problem as everywhere was clean and tidy. If we were in the area again we would love to stay here again.

    4
    « Overnight business trip »

    Stayed overnight for business, only negative is carpet in room a little tired and tv was quite small for the room. Everything else was spot on. Service, welcoming, food selections and reasonably priced, even the alcohol was well priced. I will use this hotel again.

  • 3
    « Dated »

    This hotel is dated and the rooms do need a major investment if they are to succeed. Good location, beds ok but do note that The wine is very expensive, price certainly not in keeping with other hotels/restaurants in the area. Our room was clean but dated and wallpaper was hanging off the wall

    3
    « Good winter price deal - hotel looks dated »

    We needed a one night stay for visiting friends nearby. We had stayed previously 4 or 5 years ago. looked up online and saw the price and pictures and all looked well. The staff were very on the ball and the hotel was fine but needs a bit of updating as the decor and carpets look tired. We don't tend to watch TV in the room but TV seemed very small by today's standards. Breakfast was OK but a little uninspired. Overall good value and very helpful staff.

    5
    « Excellent service from all staff and very comfortable room »

    We spent our Boxing Day there, so glad we did. The staff were excellent, very pleasent and helpful. The food was lovely and plentiful. The entertaintment was great, a young lady who sang beautifully and included everyone. Our room was very clean and welcoming, lovely huge bed. Bathroom was nice and clean with a bath and shower. The Hotel is very easy to find and has lots of parking. We will definitely be going back to see some of their theme nights. Execellent stay...Thank you

    5
    « Another superb stay »

    As we have come to expect of this hotel now the service was outstanding again on this recent stay. Room (on 1st floor) was spacious and very clean. Bathroom was spotless. Bed was exceptionally comfortable. There were plenty of in room tea / coffee supplies as well. The bar/lounge area was very busy when we arrived due to a wedding but staff were quick to ensure we had our latte's and were very polite and humorous. Breakfast was good but bacon does not last well under the heat lamps. The only criticism of this visit was the room temperature on arrival. It was very cold as the heating was on a minimum setting and took some time to come up to a reasonable sense of warmth. I know hotels don't know what time guests will arrive and want to conserve energy / max profit of room but once the room has been booked and paid for assuming the guest could arrive at earliest checkin and turning heating up at time would be good, that way if guests arrive later they arrive to a warm room. The atmosphere here is wonderful and whilst the décor, to some reviewers, may seem dated we actually really like it. Definitely recommend this hotel to other travellers

    3
    « Business Trip »

    I stayed at this hotel whilst on a training course. The hotel décor is a bit dated including the rooms, but they were very clean, warm and cosy. The hotel staff were very friendly and welcoming. The recreation facilities were disappointing, the pool is very small, the steam sauna is very dated and very very hot! I nearly burnt my leg on the pipe sticking out from underneath the moulded seat!! The changing rooms could also do with some tlc and wasn't impressed with the gym, very cramped! The location was ideal for the A12. Definitely a business stay and not a recreational stay.

    4
    « Christmas at Marks Tey »

    We stayed over Christmas at the Hotel as a group of 9. The décor is a little dated but the rooms were clean and comfortable, the staff were attentive and accommodating and the food, and there was a lot of food, was really very good. Ideal for us as a family with ages varying from 18 - 80, the only real negative was the weak Wifi signal. but thanks to all at BWMT.

    4
    « Clean and Comfortable »

    This hotel, though the decor is dated, is very clean and comfortable. I was visiting friends nearby and the location was ideal. Even with the A12 very close, there was minimal noise. Staff were friendly and accommodating.

    5
    « Very nice »

    Very friendly and helpful staff, very nice room and very clean. The room and bathroom was very nicely decorated. Has some nice facilities to choose from too. All in all I would certainly stay there in there again.

    2
    « Get what you pay for.... »

    Stayed here whilst attending a wedding up the road at The Barn. Hotel is in dire need of a makeover. Decor is very dated. Rooms decorated in 80s Laura Ashley style floral design. No mini bar, fridge or bottled water. No phone in room or ironing facilities (although you can get an ironing board and iron from reception to carry back if you want). Spare towels are hidden in the wardrobe, even though it was clearly a booking for two people. Bar is functional if a little soulless. Breakfast was very poor. On the first morning there was no one to show check us in or show us to a table. Never offered tea and coffee. Cooked breakfast was OK but it had clearly been out for a while. On the second morning, whilst we were shown to a table, we still weren't offered tea or coffee...and to make matters even worse, the bread that was there to be toasted was covered in mold!! A further word of advice, the hotel is clearly very popular for weddings, with one on each of the nights that we stayed there. It can therefore get a little "lively" in the evenings, both inside and outside the hotel. In short....it was pretty cheap, it was close to where we needed to get to....but its not somewhere we would return in its current state.

    2
    « ROOMS NEED A MAKEOVER AS SOON AS POSSIBLE »

    This hotel 16 years ago was great and I know because my daughter's wedding was held there and we had a really fabulous time in a lovely hotel with a very good standard of accommodation. However my husband and I stayed here New Year's Eve as we were going to a party in Colchester and I was really very surprised as our room looked so very tired and worn out. Couldn't find extra towels as there was only one small one and one large one for the two of us. Apparently they hide spare towels in the wardrobe; just a strange way of doing things and then we couldn't turn the heated towel rail on and even the staff couldn't find the switch!! so a cold bathroom. Went down to the bar for a drink. The bar staff literally throw the empty bottles in a bin which makes one hell of a noise and as the bar was busy this happened about every couple of minutes so not a great start. We ordered a bowl of peanuts and they were stale. £6 approx for a glass of prosecco! It's obvious that the hotel needs to refurbish their bedrooms but to be fair they were a very reasonable price and the beds were very comfortable. The staff were very nice and the reception girls were so lovely and helpful which made up for a lot. So bit of budget stay.

  • 4
    « Value for money and comfortable stay »

    Best western marks tey..... Spent less than 12 hours here after a local wedding but it did the job. Very comfortable bed in a reasonably well appointed room which is more modern than the exterior suggests. Didn't get chance to check out the bar or the leisure facilities. Breakfast was plentiful and reasonably diverse, although not of the highest standard. Poor black pudding which is always a good benchmark. Excellent value for money though.

    3
    « wedding guest at this hotel »

    We went to a wedding at this hotel the food was loverly and surroundings but unfortunately guest had rooms broken into and bride and groom did not get the bridal suite although key was givern to them it already had outfits in for the next days wedding bridesmaid's. No manager on site to sort problems out. Would I stay here no sadly not because there security off who goes in and out of this hotel seems very poor.

    4
    « Luxury hotel »

    Ive stayed here a few times over the past few years, just at a getaway night with mates, hotel is beautiful. It has a pool & a gym, the rooms are dated and in need of tlc but still a good nights sleep. In a very quite peaceful area not too far from the local shops & takeaways. Looking forward to the next time.

    4
    « Great value »

    Stayed here for a night when we were in the area for a wedding. The hotel was perfectly nice inside if not a little dated. When we arrived there were two weddings on in the hotel which meant unfortunately we had to wait a really long time for our lunch at the bar which was a bit difficult with a hungry toddler and meant we were pushed for time to get ready to go to another wedding in a nearby village. Food was good value however. The only other problem was that in the evening there were some children running up and down the corridor who were obviously part of the wedding party. This ordinarily wouldn't have bothered me but we were back at the room early so my baby daughter could sleep. Aside from this is a good option if you need to stay in the local area.

    3
    « christmas party night 2015 »

    Stayed at this Hotel December 2015 for Xmas party night, Room although very clean is very dated abd tired and badly in need of revamping . One strip of wallpaper was completely missing, one chair was badly stained, and the heavy curtain at the window was frayed and torn. The meal we had was o.k but the roa potatoes were BURNT we told the waiter who promptly removed them from the plate with his fingers! he did bring us more. The D J played a lot of "head banging" music and not really a lot else, although he payed some Xmas songs. The Receptionist was very polite and helpful. The breakfast was good. Would stay again but probably in an upgraded room. Hotel needs money spent on it.

    1
    « Colchester »

    What a total dump - the bathroom was disgusting the plastic fake marble sink took 40 mins for the water to drain and the bath tap was jammed off, the shower head fell off ?? And the tiles had mould - sorry I'm sticking to premier inns at least you know what you're getting

    4
    « Dated but fun »

    I love this hotel! Stayed one night en route for business. On first impression thought I was checking in at Crossroads, mainly due to the dated look and slightly backwards checking in procedure (don't think technology has arrived here). Found receptionist to be nice but not super forthcoming with any info (ie where is the pool or the fact the restaurant was busy for dinner due to a xmas function.) was a bit strange to be asked how much I wish to authorise so we could charge to the room- especially as I had no idea what the food/ drink prices were. Not come across that before. Room was ok, rather dated but a nice throw back for me to the days when I worked in hotels- so I felt very at home there! Leisure club was good for a swim, steam and sauna- the guys working there were helpful. Had to eat early as only place to eat was the bar with limited space to sit, which filled up with the xmas party guests. Wendy was super helpful, fun and a huge asset to the hotel- had a great evening mainly due to her and a bucket load of red wine. Met some fun people and crashed the disco. Breakfast was ok- standard really. My colleague got put off as we were sat next to a light filled with cobwebs but I had a hangover so was not really in the mood to be critical. I wouldn't take any one here I was trying to impress but I had one of the most enjoyable stays I've had anywhere in ages- I think mainly due to the atmosphere and the fact the Merlot is very drinkable.

    3
    « Really in need of a make over »

    We stayed at this hotel about 4 years ago, and we stayed here for 1 night after a evening event, the room and the hotel needs modernising badly, worn carpets in the room and hallway and stained carpets in the events room and the lights in the events room had so many cobwebs hanging in them l don't think they had been cleaned since l last stayed there!!. The bathroom was so dated the handle for the toilet came out of the wall every time you tried to flush and the water in the sink took ages to drain. The staff l encountered were all very pleasant and the food at breakfast was good. I must admit l would not stay here by choice again, certainly not for more than l night.

    2
    « Marks Tey Hotel should of booked a different day. »

    Arrived on a Saturday night for a one night stay. Reception was efficient but not very welcoming. Room was clean and all you need for a comfortable nights stay. Bed well made. Went to book an evening meal to be told they had a function on so couldn't book a table for dinner. The bar was serving food but they only have 7 tables and all being used. The function was using the same bar and some points it took 15 minutes to get a drink. The two staff at the bar looked stressed and could not cope with the amount of people . We just felt sorry for the bar staff. On booking the room only 3 weeks before we should have been warned the restaurant would be closed. I would stay again but only after checking if dinner would be on the menu.

    2
    « Needs vast improvement »

    fortunately we had to stay in this hotel for only one night. The staff were very nice and we couldn't fault them but the hotel was dated and needs a complete refurb. The décor reminded me of Faulty towers TV show.

  • 5
    « Enjoyed our night's stay here »

    We were tired after a long journey and a swim in the warm water pool and a sauna revived us wonderfully. The room was very comfortable and quiet despite the hotel being full with a large wedding party. My only small niggle was that the breakfast foods were barely warm but then the restaurant was crowded and maybe a few more staff were needed to cope.

    3
    « Looks good to start with - Then you start to notice things »

    I arrived at the hotel at about 4 in the afternoon, it was dark, being December, and it looked beautiful lit up. I went inside and was awed by the charming reception area and fabulous Christmas tree. There was a lovely little bar area over to the left and I felt excited for my stay - which was only 2 nights as I was just there to visit some friends. My parents would be arriving the next day and would have their own separate double room. My room was on the ground floor, a long way away from the entrance and the sound of the wedding reception they had going on, which I was very grateful for at the time (I'll come back to that later). The room itself was pretty good. It was a double even though I had been told it would be a twin when I had booked over the phone, which is no big deal as I am only one person but it would have been nice to have been informed, The bed was extremely comfortable and neatly made. The carpet looked new and clean. That's about all the good things I can say. The wallpaper (which was torn and peeling) probably wouldn't have been all that fashionable when it was first installed back in the 80s/90s and was probably what contributed to the dank, musty smell. The curtains (which you had to hook rather than draw) were ripped and in places and the lining was totally gone. The dark wood furniture was not very fashionable either but the chest of draws was covered in rings from where people have stood glasses of milk and cups of tea. The wardrobe would not open properly as the hinges were completely gone on one side. There was also no toilet roll holder! The toilet roll was just hooked on to the metal frame so every time you went to pull a bit off to wipe yourself with, it would just fall on the floor. But the worst thing was the TV which did not work at all. The wires dangled dangerously over the radiator and there was no way that the cable for the aerial ever could have reached the outlet in the TV. I phoned reception and told them about it and they sent someone to have a look at it. The boy they sent agreed that it was broken. Then he left. That night I barely slept because (naively) I thought that the wedding reception was too far away to disturb me, What I didn't bargain on was the sound of people drunkenly returning to their rooms at 2am. The next morning, I informed reception again of the broken TV and they again said that they would send someone to sort it out. I then had breakfast which was delicious but much of it was gone by the time I got there. It is supposed to be from 6.30 to 10am - I got there at 9.15. The next day however it was much better but surely it should be of the same standard every day and if you are going to stop putting out food at 9am then maybe they shouldn't say it finishes at 10? Anyway my parents arrived later that day and I had a look at their room. Their wallpaper and curtains were as bad as mine and their carpet was threadbare! But at least they had a working TV and no dangerous wires. Later on, I went back to my room and lo and behold, the TV still wasn't fixed even though I had told them on more than one occasion that it was broken. I slept much better that night as I was so dog-tried from the night before. I never got to use the swimming pool or other facilities as I wasn't there long enough so I can't comment on them. I will say that the dining area was large and a nice space to eat your breakfast in. When I checked out, I mentioned the TV again and the friendly manager was apologetic and gave me money off my bill. Overall it would be unreasonable of me to give this place a poor rating as it does have it's perks, but given the choice I don't think I would stay there again.

    4
    « Overnight Stay »

    Stayed for the one night, rooms were very clean and comfortable, super comfy bed! The staff were very friendly and welcoming to the hotel. One thing I would point out is that it could do with major refurbishment as it's very old and needs modernising. However breakfast was superb with a wide variety to suit everyone's needs!

    3
    « Average for a short stay »

    Very mixed feelings about my stay here. It was only a one night stop over when there seemed to be a party happening? Check in was almost non excitant honestly I got more information from the night porter who made me a sandwich than the guy who checked me in. There was no information given or anything said about the kitchen being closed due to the party. I was just given my key told my room number and left to find my own way. The rooms are looking out dated and could do with some upgrades! The bed was unbelievably comfortable and the sheets soft however the rest of the furniture is old and warn, the bathroom while spotless (shower head not included) was again very outdated. Didn't have any breakfast as it was not included and had to leave early however my check out experience was great! Very talkative and made sure to explain each part of the check out while asking about my stay. Gave me lots of information about taxis and one was ordered and arrived very quickly! Mixed reviews. The room rate compared to others in the area was great however unless the service was improved and the rooms too I'm likely to stay somewhere I'd pay more for better..... Maybe while there are no parties and the hotel is staffed better it'll be an improved experience

    5
    « Best Western Hotel Colchester »

    A very clean and comfortable hotel which had the added benefit of being excellent value for money and easy to book. Stayed here for Business and ate in the restaurant - Food was good quality and staff very pleasant. Can't fault it!

    4
    « marks tey »

    recently stayed, got an upgrade on room.... very nice and clean and bed very comfortabe......areas always seemed to have people cleaning or hoovering.... courtesy newspaper was available.... plenty of free parking...... the staff were in the throes of xmas decorating when we were leaving..... but i would guess that it all looks great........

    4
    « Overnight Stay »

    I stayed for one night due to a meeting in Colchester. The room was clean and tidy. The bath was large and deep and there was plenty of hot water. The bed was firm and very comfortable. We did not eat at the hotel as we had an early start. Easy to find off A12.

    3
    « Served a purpose »

    I am reviewing this hotel based on the reasonable price that I paid for 2 nights rather than the 4 star rating that the hotel has. For what we paid it was OK, the bedrooms were of a reasonable size and clean and the beds were of a good size. Our room was very old fashion and was hoping to the promised an upgrade, being a Best Western Rewards member but the hotel was very busy due to a wedding. We were looking forward to eat in the Brasserie Restaurant as advertised on their website but was told on arrival that it was closed due to a wedding, we had to make do sitting at the bar which was crowded and managed to find 1 table by the projector screen which was not ideal, I could not see anywhere on their website stating that the restaurant can be closed at times due to functions, I do find it very unfair that other guests have to be inconvenienced in this way. Breakfast was OK but for £13.50 paid on the day, I have had a lot better. This hotel did deliver all the basics such as being clean and the staff were very good and friendly, so it was practical but just don't expect anything too exciting.

    4
    « Lovely Stay »

    ******************** Before I say anything else being a Travel Agent myself I would like to say that I am giving a fair and reasonable review as i work within the industry and not leaving a 'spite' review because I had one minor bad experience (which i had none) like I have seen in a few of these reviews. ******************** We stayed at the BW Marks Tey mid November (2015) with my wife, as we were coming over for a friends wedding at a near by venue. We pulled into there generously sized car park (front and side of hotel) and parked up with ease. We were welcomed by a cheery female face and asked for our details and even asked if we had a preference over ground or first floor ( which is always good to ask if any clients have any mobility problems etc). We were advised where our room was and went on our way. The room (although a little dated) was brilliant! Had exactly what you need out of a room a bed, tv, bathroom (shower over bath), wardrobe, telephone, hairdryer and tea coffee making facilities. As i said the room it self is a little dated, but myself knowing hotels like these whom are open 24hrs 365 days a year it's really hard to get much renovation work done without closing part or all the hotel. We did not use the pool so I'm afraid i can't comment on that as well as the bar/restaurant. The staff at MT are brilliant very attentive and knowledgable of the area and personally would highly recommend the BW Marks Tey if in the area for attractions (such as Colchester Zoo, or even visiting friends and relatives. I hope this review is helpful as i do feel I've been as honest as I can.

    3
    « Lovely »

    We had a very nice stay at this hotel. The facilities were great, the swimming pool/steam room and sauna were enjoyed. The rooms were nice and the beds were comfy. We only had one problem, and that was with the shower. When trying to make the shower hot, the tap came off and sprayed water everywhere. We had to hold our hands over the running water to stop it from soaking the bathroom. Although this wasn't directly the hotels fault, the way they dealt with it could have been improved. I was stood with my hand over the tap for around 20 minutes before the hotel staff offered to take over (and it wasn't exactly cold water). They eventually offered us another room, after around an hour of us just sitting in the hotel room waiting to go out (we were planning on spending the day at colchester zoo, and arrived much later than what we wanted). And we received no sort of compensation for having to change rooms through no fault of our own. So in general a lovely hotel, with lovely staff, however if something goes wrong, don't expect them to react quickly!

  • 4
    « Lovely reasonable stay »

    Myself and my husband stayed at the Marks Tey Hotel on Saturday 14th November for a 40th Birthday do. The front desk staff were very friendly & helpful. The function room downstairs we had was lovely. We upgraded to an executive room which was ok. Had a standard sixze bed and had everything you needed in it. Can be quite noisy though as had a Wedding Party going on upstairs in another function room until early hours of the morning. The only downfall i can say was that the downstairs bar/lounge area was in a right mess with confetti everywhere and there was only 1 bar staff majority of the time with over 100 guests wanting to be served, alongside other residents too!

    4
    « Really lovely... »

    We stayed here a couple of weekends ago to be close toa party we were attending locally. We were pleasantly surprised, the hotel is wonderful. It doesn't look like much from the outside but when you reach the front and enter it reassures you that you're going to have a nice stay. The bed was comfy and plenty of space for clothes. Breakfast is exceptional. The only only one grumble I have is that the bathroom was a bit smelly (drains perhaps). Apart from that, a very good establishment.

    3
    « Not 4 star »

    I stayed here for 2 nights for a family wedding which was taking place at the hotel. The wedding was great and I cannot fault the food or the staff for the event but my 3 star rating is in regard to the rooms. I was able to get a disabled room for my elderly relative on check in last minute, but the fan above the shower was dirty as was the fridge and the carpet could have done with a good vacuum! On the last morning 2 other elderly and disabled relatives left their room for breakfast and thought it would be OK to leave their belongings in the room. It was only 9am and check out is at 11am. When they returned at 10am a cleaner was in the room and had bagged all their belongings and thrown out bottles of their drinks. This may seem trivial but they had paid for use of the room and needed to use it before check out and had every right to. The cleaner had no right to be in there at that time considering it was check out day and certainly should not have been bagging up their belongings. Breakfast was at an extra cost in our bookings. The food is good and you pay standard hotel prices. The breakfast includes cooked food and continental. WiFi is free. The train station is only a 10 minute walk away.

    4
    « A very comfortable stay »

    Very comfortable and clean room, excellent buffet breakfast, very good evening menu, good selection of lite bites at the bar area, indoor pool, good service, ample off road parking to the front and side. Close to A12/A120 for good access to the local area.

    3
    « Ok but not a 4* hotel »

    Had to find somewhere quickly and this place was on offer at £52 for the night. The place looks great on the outside in the dark. In daylight it looks awful. Peeling and dirty paint work. Unkempt grounds. The room was ok. The furniture and decor was tired and dated and there was a sweet wrapper left on the floor. There was weird curtains which you couldn't open or shut, just hook up so they have a swag effect. Very 80's. The bathroom was clean but had the horrible static shower head. I hate hotels that have this type of shower. The bed was just a double, wasn't particularly comfy and the pillows were flat. The to was in the corner of the room, not oppose the bed, so made viewing difficult. The staff I spoke to were friendly and helpful. There was a wedding reception going on when we got there so didn't use the bar. This place would be nice if it was redecorated and modernised both inside and out.

    1
    « not 4 star »

    My mum and me booked a disable room for two nights. Arrived at 1.50pm to be told our room wasn't ready. Sent to the bar to wait. I returned to reception to see if we could get a complimentary tea and coffee but no we wasn't allowed. We waited an hour for our. Asked where the swimming pool was to be told its closed for cleaning. Breakfast Monday morning was lovely. Worth ordering poached egg. Breakfast this morning wasn't as good. The room 111. Lovely big size. Could fit my mums scooter in it. It was a wet room but there was no where to put your shampoo and shower gel unless you get elastic arms and could reach the shelf. Floor was sloppy wet too We both didn't sleep well as the beds were to soft. My quilt was grey looked over washed and grubby against white sheets. Also this room is near A12 travel noise all night long. Could only one cup of tea coffee as you only got 4milks no biscuits either. We had a sandwich in the bar with a coffee and tea. Had a shock when we checked as the tea and coffee cost £3.00 each. Never paid that much for one tea bag and hot water. It's not central London. Only two disabled carparking space. Which are not clearly marked and are side wards on to the hotel. Sorry to say we won't be returning

    1
    « Outdated to say the least »

    Let's start with the room, a polite way of putting it would be retro, another way of putting it would be run down with decor from the 1970's. This hotel is in desperate need of a refit because it's seriously needs bringing up to date. On a lighter note the room was clean and the staff were friendly, The drinks are overpriced and service at the bar is appalling, there should be two people running the bar because the woman running it clearly can not cope and leaves the bar unattended for long periods of time, when I'm at a hotel I don't want to have to wait 20-30 minutes for a drink or to make a food order because the person behind the bar has disappeared or is round the back playing on their phone. The buffet style breakfast was very good but I will not be returning to this rundown hotel because I'm not particularly fond of the 1970s and when I'm staying away from home I expect a certain level of service.

    3
    « Disappointing appearance of hotel and rooms »

    We booked for one night but was surprised at how shabby the interior of the hotel and rooms were. The hall carpets had holes in and some holes were patched up with gaffer tape. The rooms smelt damp and musty and we had to change rooms because of the smell. The bedding also felt damp. There were noises all night sounding like someone was moving trollies around. We would not book here again.

    1
    « Fawlty Towers »

    This hotel looked lovely on the website and somehow had a good rating so I booked the executive room as we wanted the best type of room. We later found out that there is hardly any difference between a standard and executive room other than a fridge and air con and some bottled water although the site shows a separate dining area for one of the rooms on the site I booked. The room had a very musty smell and it is just terribly dated and looks like it hasn't been upgraded since the 70's. The sink had cracks in it, the toilet roll holder didn't have the inserts that hold the toilet roll on so they were just hung off the end of the bracket. The tv continued to lose signal and went blank. The carpet, walls and curtains had some stains on them which I'd rather not know about. The tap tops were cracked. All in all nothing like the pictures on the site. I have no idea how this could ever be classed as a 4 star hotel???? Would not stay here again. I will say the bed was comfortable other than a pube on one of the pillows! Breakfast was basic buffet style and the beans were actually cold and looked like they had sat there for a long time.

    2
    « Clean communal areas but the rest was very shabby and over-priced. »

    Very old, shabby and out-dated decor outside of the main reception area. The whole place had a smell of disinfectant. Close to the A12 which was handy but there is constant traffic noise all night.The carpet outside our room was worn so they had used gaffer tape to stop anyone tripping. The Restaurant was satisfactory but not amazing. I sent my (med) steak back because it was raw and still chilled in the middle.I don't mind rare but not raw. By the time they had re-cooked the same piece of meat my husband had finished his. Breakfast was plentiful and ok quality. Pool ok. Overall too expensive for what we got.

  • 4
    « Surprisingly good lunch »

    I had to meet someone for lunch close to the A12 we picked the hotel. We were seated in the lounge as the only people although it was early. Honestly I expected a poor lunch. What I got was a really pleasant surprise. Nice starters and two well cooked mains. Friendly staff very nice. I'd eat there again.

    4
    « A very enjoyable stay »

    My wife and I stayed here for two nights (Thursday & Friday 22 & 23 October). Although we had no trouble finding the hotel it was no thanks to our sat nav which seemed to want to send us further east towards Colchester. I've subsequently checked and the post code is specific to the hotel so the problem presumably lies with our sat nav. Anyway ? that's not the hotel's fault. It's actually very conveniently located near to the A12 with a very large car park. Friendly desk staff - in fact all the staff we encountered during our stay were smilingly helpful. As usual we had a twin room. This one (no. 154) had a single bed and a much larger ¾ bed (it might even have been a smallish double) ? very comfortable for one of us (me!). The room was reasonably sized and clean (although my wife reported a slight musty smell in one corner of the room ? she has a much keener sense of smell than I). Just one negative ? the wall mounted flat screen TV should be bigger. Why do some hotels penny-pinch when it comes to TVs? In the grand scheme of things the cost of a larger set is not that significant. Also it was mounted in one corner of the room making viewing difficult from one of the beds (my wife's!). The bathroom was nicely fitted and very clean. The shower was excellent. But the heated towel rail didn't work. We couldn't see any way to switch it on or off and as the electric cable leading to it bore a label indicating it had last been checked in 2006 we suspect it no longer functions. There was no room safe although the room directory told us there should be. Breakfast is really very good. A good sized buffet including full English (and alternative egg styles can be ordered), breads, pastries, fresh fruits, cereals etc. It all looked extremely appetising (and tasted good). I was almost tempted to sample the black pudding and sausages, they looked so appealing but I did manage to resist. I've seen better breakfast buffets but usually only in much higher priced hotels. No noise either internal or external. A thoroughly enjoyable stay. We wouldn't hesitate to choose it again if we had occasion to revisit Colchester.

    4
    « Pleasant stay »

    free upgrade with BW reward card free to signup, the room was clean and a good size and we got access to the pool sauna and steam room. the staff were friendly. The pool sauna and steam room are used as a Gym for locals so can get busy, The breakfast was nice eggs cooked just as you like them along with a good cooked and continental selection. if we need to stay in the area again we will certainly stay here.

    5
    « Excellent stay »

    Lovely clean hotel. All staff very polite and helpful. Facilities good and room was very nice. Big thanks to Tina at the lounge and Sam in the dining room :-D Stayed for a week, bed was comfortable and room facilities were also good.

    5
    « Daughters Wedding »

    We had our daughters wedding reception here on Saturday 17th October 2015, and stayed the previous night to meet friends and family that were also staying. The whole experience of dealing with this hotel was first rate, right from the early stages of the booking, the planning (with many, many changes) and through to the day itself!! The management and staff could not have done any more to make this event more enjoyable - nothing was too much trouble for anyone at any level to help make this an occasion to remember, and we cannot thank them enough for their attention to detail and the execution of the reception, wedding breakfast, evening buffet, entertainment etc. First Class all the way!!!

    4
    « Nice hotel, just a couple of points »

    After a very long drive down from Manchester we found the hotel very easily. We were checked in efficiently by some very welcoming receptionists. Upon enquirering about a possible room upgrade as it was a special occasion we were handled with very well & duely were upgraded too an Executive Room. The room was presented very well and clean, a few tatty bits in places, like the curtain and some of the decor, but nothing that was of any impact. We did have too ask for our complimentary bath robes though to be brought up to the room, but no issue and again handles very efficiently by the staff. We did try the leisure club out and it was clean and again very helpful staff. We enjoyed a nice swim and the sauna to relax. The deal I had booked was through Superbreak and included dinner on the first night. We booked a dinner reservation upon check-in and went down and had a drink at the bar before having our meal. I purposely asked the waiter at this point if we had any limitations with having a dinner inclusive rate, as I know how these things work having done this type of break before. I was advised that we had a choice of three courses and could mix & match the a la carte menu and bar menu, only having to pay a supplement of £5 if we wanted the steak. So without hesitation we made our selections. The food was very nice, nothing amazing, but still very good and enjoyable. What wasn't particularly enjoyable was the drunk woman on a table of six near us who proceeded to crawl, (yes, I said crawl!), around the restaurant floor in an attempt to entertain her young grandson, being loud, crass, (there was mention of having no knickers on?), and making a fool of herself and the people she was sat with. Whilst somewhat amusing, definitely not conducive too a romantic meal?! A lack of gentle background music & bright lighting also detracted from a nice ambience. Breakfast in the same restaurant was very good however, with a wide selection, you'd struggle to go hungry. Nice sausages and black pudding! So we enjoyed the rest of our two night stay and managed to dodge the procession of weddings that seemed too be taking over the rest of the hotel. It was upon check-out that I was presented with a rather high bill that took me by complete surprise. The hotel was going to charge me £10.95 for dinner? I naturally queried this. Apparently, I should have been advised that as a guest with dinner inclusive I had a limit of £21pp too spend in the restaurant! I pointed out that I had specifically asked regarding this was not given this information at all. The polite receptionist apologised & reduced the bill accordingly with no bother. I did point out that the waiters need this addressing though in some sort of training too avoid future embarrassment for customers and the hotel. In summary, this was a fine hotel that did just the job for our stay with polite & welcoming staff.

    5
    « Excellent Hotel »

    Thoroughly enjoyable stay. Highly recommended in every aspect. Great room, lovely atmosphere, helpful staff, plenty of parking, convenient to motorway. Perfect for business or pleasure. Definitely returning whenever we're in the area.

    4
    « Enjoyable experience in every department! »

    Stayed here recently as part of a coach party. We had a lovely big room on the ground floor, with two chairs, table, etc., the bathroom was very roomy (plenty of "toilet bag "space!!). It was a bit noisy with the window open but there was a really good fan in the room which helped when the window was closed. The heated towel rail wasn't working and we reported this one evening - when we returned from a visit the next day it had been put right. We found all the staff to be extremely helpful, the meals in the restaurant were most enjoyable - the staff were very flexible over any changes you might want from the menu - and the service was good and pleasant. We had a discount on wine whilst we were there which helped the selection each evening!. All in all it was a very relaxing and enjoyable visit - having read some of the reviews before we arrived we were a bit apprehensive but really cannot fault our visit here.

    3
    « Below standard »

    We stayed for one night and although the rest of the hotel was lovely we found that our room was 'tired', broken wiring on the lamp plug, wallpaper falling off the wall, dodgy connection on the heated towel rail and the carpet was thread bare, not at all what i would expect from a 4* hotel; the hotel did offer to upgrade us on our next visit but it is unlikely we will go back there again (a partial refund would have been better) having said that breakfast was great, plenty of variety and good choice and the spa facilities were very enjoyable.

    5
    « An extremely enjoyable experience! »

    A friend and I went to Marks Tey Hotel recently for afternoon tea - what an experience it was! The staff were SO friendly, kind and accommodating - top class service, nothing was too much trouble. I had not realised we would have three courses! The starter of egg mayonnaise with crayfish and smoked salmon was delicious. Then came the assortment of sandwiches, brown and white bread and four different fillings, all very nice. The scones were fresh (and huge) and were really yummy with plenty of cream and jam. We struggled with the assortment of 4 lovely cakes but made room for the delicious trifle to finish. Loads of tea or coffee and offers of hot water. It was a real surprise and a delightful treat. The hotel and restaurant were clean and staff all really lovely. I will certainly be going back for more!!

  • 5
    « We were looked after so well »

    We had a great 7 day stay at this hotel. Stacey at the front desk was so friendly and helpful. Our room was very clean and comfortable and the pool was a delight to use. We had dinner and room service and both were of a high standard. Even though there were a couple of weddings during our stay we were not troubled by noise at all. And we loved the wascally wabbits outside our window each day.

    1
    « Should be knocked down... »

    Absolutely terrible stay, room is tired and dilapidated, it also had a distinct smell of damp or pee...the bathroom was also falling to pieces and the fan did not work. There was a wedding and a 50th party going on simultaneously, upon returning from visiting family with our sleeping toddler, we were heckled rudely by drunk guests smoking outside the front entrance to hotel which madly the hotel have made the designated smoking area. We purposefully asked for a quiet room, but the guests were shouting up and down the hallways at 230am...the hotel did nothing to manage this. Needless to say we did not try breakfast. As others have said avoid like the plague!!

    3
    « 'The Mad Chefs Tea Party' »

    My wife and I wanted to treat her brother and his wife to 'afternoon tea', and found The Best Western Hotel at Marks Tey offered a menu that attracted our tummies! We booked a table for 4 around 1.30pm and were taken to a perfect position where we could enjoy looking out the large windows. The restaurant had around 20 tables, but only two were occupied, allowing a quiet afternoon, if lacking atmosphere. ( we appreciated the absence of piped background music!). The three tiered stand displayed the finger sandwiches, assorted cakes, and scones with jam. The tea pot sat next to the box of 6 assorted teas, including walnut and chocolate flavours. The waitress left us to enjoy the fayre, and we soon consumed the crayfish and salmon starter. Defusers allowed us to try a few speciality teas but by now the water was no longer hot, and the waitress had dissapeared. At this point, we were shocked to hear shouting and a string of 4 letter expletives echoing from the kitchen.....the chef was either very angry or had dropped our trifles, because they never arrived! At this part of the afternoon tea, we decided to settle up before the mad hatter appeared! The food was okay but not outstanding, the 2nd cuppa was warm, and the customer service could have been more attentative as only 6 customers were present! At least my brother in law saw the funny side! We might try somewhere else next time, perhaps .......'Faulty Towers Teatime!'

    5
    « Fab fitness facilities »

    The fitness facilities are great, lovely pool, sauna and steam room and well equipped gym. However it is the gym staff that make it, all so friendly and professional, especially Tom. Nothing is too much trouble and always a smile.

 

Venir à l'hôtel ...

Toutes les directions
·De : M25 sortie 28. Suivez l'A12 en direction de Chelmsford pendant 56 km environ. Prenez la sortie pour l'A120. Au rond-point, prenez la troisième à gauche. Suivez la route par-dessus l'A12. Au prochain rond-point, prenez la deuxième à gauche. Le BEST WESTERN Marks Tey Hotel est à 200 mètres sur la gauche.