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BEST WESTERN Hotel Airport Inn & Suites Cleveland,  Cleveland

3.5/5  - basé sur 430 notations.
16501 Snow Road, 44142-2778, Cleveland, United States - Voir la carte
+1 216 267 9364 +1 216 267 9365

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Sur la base de 432 avis de voyageur
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Réservez un séjour et faites des économies au BEST WESTERN Airport Inn & Suites Cleveland, un hôtel récemment rénové de Brook Park, idéalement situé à proximité de l'aéroport international de Cleveland, du camp d'entraînement de Cleveland Browns, du centre-ville de Cleveland, du IX Center et bien plus encore ! Les clients d'affaires apprécient également les services d'affaires sur place et la proximité de Ford Motor Company, de General Motors, du centre de recherche de la NASA à Glenn et d'American Greetings. Ce charmant hôtel de Brook Park est également idéal pour les réunions familiales et les mariages. Cet hôtel de Brook Park, dans l'Ohio, dispose de chambres spacieuses et agréablement aménagées, chacune équipée de la télévision câblée avec HBO® gratuit et du Wi-Fi gratuit. Cet hôtel de la région de Cleveland offre à ses clients un petit déjeuner complet de luxe, servi gratuitement tous les matins. Profitez de la piscine intérieure chauffée, faites de l'exercice dans l'aire d'entraînement et bénéficiez d'une navette gratuite et pratique 24 heures sur 24 desservant l'aéroport international de Cleveland Hopkins et les attractions de la région. Les animaux de compagnie sont les bienvenus. Les principales attractions de la région et les meilleurs rendez-vous de Cleveland se trouvent à moins de 1,5 kilomètre du BEST WESTERN Airport Inn & Suites Cleveland de Brook Park, Ohio, notamment le célèbre IX Center, le Rock 'n' Roll Hall of Fame, le centre scientifique de Great Lakes, le casino Horseshoe, Hard Rock Rocksino, le zoo Metroparks de Cleveland, l'aquarium Greater Cleveland, l'exposition Bodies, l'université d'État de Cleveland et le Baldwin Wallace College. Les amateurs de sport pourront assister à un match des Cleveland Indiansau stade Progressive Field ou des Cleveland Browns au stade First Energy, ou les regarder s'entraîner à leur camp d'entraînement situé à moins de 5 kilomètres de l'hôtel. Des manifestations locales ont lieu toute l'année et incluent Dew Tour, le Twin Festival et le salon de l'aéronautique national de Cleveland avec les U. S. Navy Blue Angels. Pour mieux vous servir, des travaux de rénovation commenceront le 7 mars 2016, et jusqu'à nouvel ordre. Merci de votre compréhension.

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Avis de nos clients


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Basé sur l'avis de 432 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
119
Très bon
 
159
Moyen
 
84
Médiocre
 
36
Horrible
 
34
En couple En couple 99
En famille En famille 159
Escapade entre amis Escapade entre amis 33
Professionnel Professionnel 85
Voyage solo Voyage solo 39
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BEST WESTERN Airport Inn & Suites Cleveland,Cleveland
  • 5
    « Highly recommend this BW »

    Newly remodeled in a very nice decor. Staff was friendly, efficient, gave great service. Conveniently located to airport and all of the Cleveland area. We stay at Best Westerns frequently. They are always good hotels. This one was excellent!

    5
    « Very Nice Budget Hotel Very Close to CLE »

    This hotel has been renovated within the last year, so it matches up with any slightly more expensive hotel in the area. The staff was friendly and helpful, and it's only 5 minutes from CLE by the FREE shuttle. They'll take you to and fro the airport (since there's a Rapid station IN the airport) as much as you want.

    4
    « Park and Fly »

    This is truly the best place to start a vacation, location is great. Best shuttle service ever. And you can leave your car in a safe place for two weeks. Great easy check in. The only bad thing was the stains on the carpet in our room.

    5
    « Friendly check in the start of a great stay »

    First impressions do count in this case. April at the check-in was so helpful, she even printed a map to help me with my question. Our room was clean and well decorated. The whole motel was clean and nice. The breakfast was great as well although the room was small and crowded. We will definitely stay at this Best Western again if we are in the area.

    1
    « Beware! Rooms rented to party goers for Halloween! »

    Apparently expecting quiet to get some sleep from traveling can not be expected at this dump because renting rooms out for Halloween parties is completely acceptable here. Singing, yelling, slamming of doors, crying, whimpering, dinging of the elevator all night, people running up and down the halls screaming and fighting... and each call to the front desk was just them lightly knocking on their doors asking them if they "could quiet down a bit." A bit?! I threatened to call the police and STILL nothing quieted down! When confronting the morning staff with what happened the night before, I was told, "Well, we can't throw people out for being noisy." Oh, how stupid of me! I thought this was a place to unwind and sleep after traveling! Also, the bathroom shower and toilet were dirty, the room smelled like old smoke, there were no toiletries in room just hand soap, the front desk staff are clueless as to how to deal with my three noise complaints called to the front desk in the same night, and I know there HAD to be others calling about it too. And the front desk in the morning had no idea how the night even went as I was told, "This is the first I'm hearing about all this..." Yikes.

    3
    « Not even close to a Best Weestern Plus »

    When making the reservations I called the front desk of this hotel to assure the reservations were proper and we could be having the stay we hoped for, comfortable! Next I wanted a suite with a connecting room or across the hall. We were traveling as a family with a 9 month baby that we wanted to be close by. AND we wanted smoke free rooms! First I was told they had just remodeled and had the pillow top mattresses like the ones used at the BW Plus. And since the remodel the entire hotel was smoke free. Then I was able to reserve a suite with a room directly across the hall. Everything Was set. As soon as we entered our room we knew we could not stay in it. It smelled like an ashtray. Remodel may have equalled new paint but not new carpet or drapes. The place stuck! The following move down the hall did not make it easy to help with the little one and be with the rest of our family staying at this location. Finally a mattress at a BW is not the same as at a BW Plus. Shame there were not any BW Plus in the area o of Cleveland.

    4
    « Quick turn around »

    Our room had a some what loud refrigerator. We notified the front desk and they immediately changed our room. The staff was very pleasant, especially the breakfast personnel. Very pleased with this hotel.

    4
    « Just a one night get away with my husband »

    We just stayed one night. King room, the bed was VERY comfy (and clean!!)! plenty of pillows, and the bathroom is really big, I wish I had stayed longer so I had a reason to do my hair and make-up in there! haha. Only complaint would be that you can hear people out in the hallway, which means they can hear anything from your room too... We didn't get to use the pool but that was b/c I forgot my swimsuit. But, such a nice Establishment, I guess the prices could be a bit lower. But, it wasn't too much money. Breakfast looked good, I didn't eat but my husband did.

    5
    « Best Western »

    Staff was friendly, at check-in and check out. The rooms are very clean. I asked where the closest mailbox was and the receptionist offered to mail out my letters for me. At check-out they offered to go bags.

    5
    « Better than expected »

    I was pleasantly surprised, large comfortable queen beds, great bathroom, power shower, great internet, swimming pool was added bonus, great friendly staff, great location, quiet rooms. A little more costly due to change in £-$ rates, but just so comfortable.

  • 5
    « Great Hotel »

    Very nice hotel. clean. rooms are great size. Breakfast was good..Very convenient to airport. Remodeling now so will only be better. Beds were very comfortable and rooms are clean . Great value for a hotel stay

    4
    « Patriots/Browns game weekend »

    We stayed the night and the beds were very comfortable and had plenty of pillows,. They were having work done on the outside the detracted a little from the looks and also the people sitting around on the curbs outside smoking. But otherwise we were quite satisfied.

    5
    « Great airport stay »

    Stayed for 1 night. Rooms are very large and decent bed sizes. Large bathroom. Very quiet and clean. Staff very friendly. Great little breakfast set up with both hot and cold food. Deff recommend for Cleveland airport stays.

    5
    « Cleveland football game »

    Very good service and very helpful staff, WiFi was available, parking was free, shuttle bus service - close to shopping, transit service, all breakfast services which was perfect, overall a very good experience and I would go back - it is right off the highway which made our travelling so much easier.

    4
    « Convenient and Accessible »

    Stayed for the night for a sports weekend. It was the most reasonable price for accommodations that weekend. Easy to access from freeway, good parking and area is good. Rooms were clean and the staff were accommodating thanks for the early check in being allowed cause of the early start of the baseball game. Pool area was good. Typical hotel breakfast fare.

    4
    « Convenient »

    The room was a much needed relief from the humid heat outdoors. It was clean, spacious (it was just my husband and I), and conveniently located. We had a long weekend of family obligations mixed with playing tourist at the Rock and Roll HOF, NFL HOF, and meandering through Cleveland. We were within a quick drive from everything and didn't have to pay the "in the city" prices. The staff was very helpful with directions to local grocery stores, gas stations, and extra pillows for the room.

    4
    « Nice staff »

    The front desk staff were very nice and helpful. We enjoyed nice conversation with them. Many laughs. Pool could have been a little warmer. Beds were not soft. Would go back if we are ever in the area.

    5
    « Vacation »

    We've stayed here in the past and will definitely stay here again. We used the park and stay and we not disappointed. The shuttle was waiting for us both going and coming. Everyone was very helpful and we would highly recommend this hotel. our favorite place to stay & park. And yes they are walking distance to two great places to eat. Room clean and comfortable.

    3
    « Airport hotel »

    The hotel was clean. The staff was helpful. It was close to several places to eat. Bed was comfortable. Proximity to airport was great. Very good about picking up clients and delivering to the airport.

    4
    « Clean Rooms, Decent Parking, Good Breakfast, Convenient Location »

    We were able to get a room at this property for under $100 which seems good for Cleveland. Our room was clean and comfortable. The bed seemed new and was medium firmness. We had a fridge and a microwave. The bathroom was clean and the room was big enough that we had room to move around. The only issue was that the room was either freezing or humid..there was not much in between. The front desk staff was friendly and Edna, who oversaw breakfast was very helpful and cheerful. We will stay here again. This is a basic hotel but we felt it was a good value for what we paid.

  • 4
    « Close Enough To Downtown »

    Stayed here while going to a couple of Cleveland Indians baseball games. Since Progressive Field is right next to the highway and so is the hotel , it was only about 15 minutes from parking to the hotel. Good breakfast. Friendly staff. There was a lack of stairs to access the 2nd floor. Good value hotel.

    4
    « Clean and Comfortable »

    This was a great hotel close to the airport. We arrived to Cleveland too late to pick up our rental car. This was the only hotel I called that had a 24 hour shuttle. The shuttle arrived at 1 am to pick us up. Front desk staff was friendly. We booked through Expedia and only king rooms were available, however the hotel accommodated us with double queens when we asked. Breakfast the next morning was a pleasant surprise. I expected continental at best, so was happy to see fresh scrambled eggs, sausage, cereal, oatmeal, waffles, assorted breads, and biscuits and gravy!

    3
    « I've stayed in better hotels »

    I like the Best Western chain, but I realize that I must like the Best Western PLUS as opposed to the regular Best Western. We were very frustrated that our key cards to our room kept not working. We had to ask the front desk for help at least 5 times during our stay. The staff were very pleasant, but I felt bad for them as they were obviously understaffed. We didn't require daily housekeeping and the staff was very respectful to our "Quiet Please" door hanger. The free hot breakfast was very good, but the room was pretty small, as was the whole hotel. During the 8am peak hour, it was a mad house! Be sure to arrive before 7 or after 9 for less congestion. Our room's window was frosted over so we couldn't see out and it didn't open either. The room was very musty and we ended up getting sick on the third night. Our door let in the hallway light, so be sure to bring an eye mask if you are sensitive to light when you are sleeping. The pillows and bed were very comfortable, but not much for blankets. Bring an extra blanket if you get cold easily. The water pressure was great and the microwave, fridge, tv and wifi were good.

    4
    « Pleasure Trip to Cleveland »

    Took an annual trip with my brothers-in-law, to see a couple ballgames and visit the Hall of Fame. We were a little worried about staying downtown, and the cost/return factor seemed good with the BW. Plenty of parking, very close to the airport (less than five minutes even during rush), and centrally located to plenty of shopping/dining. We found it the perfect location, as we could be to Progressive Field (and the HoF) in roughly half an hour, parking lot to parking lot. We also visited Akron for a minor league game, this was convenient. Negatives: The entrance is odd. Front lobby in the back, narrow passageway, wasn't sure I was at the right door until I went in. Also, the workout area, which we tried to use, was very sub-par. One treadmill wasn't working, the place was dusty and generally looked like an afterthought. They had a pool, we didn't use it, and we were doing so much late night eating we didn't utilize the breakfast, although both areas seemed to fill basic needs. Coffee was goode. In general, this is an aged motel but clean and safe motel. The price (I think right at a hundred bucks a night with all fees, give or take, AAA rate) was a good rate, the area was pretty safe. The Room: Decent. Worn, but clean. Beds were comfortable, there was table/chair/refrigerator, etc. We weren't there much, but notice clean, and this was clean. Bathroom clean, acceptable. I didn't really think about it until I sat to write this, which means it was acceptable. I was driving, but my two travel mates used the shuttle and found it on time, fantastic, the guy a decent sort (see below). Big advantage to the motel was the staff. Everyone was very, very nice. Helpful. It seemed to rub off on the customers, it was just a ?nice feel.? I'm especially grateful to the guy driving the airport shuttle, as he came and jumped my car when I left the lights on, saving me a two hour wait for AAA. He was just a great guy, and the gal at the front desk all three days (sorry, I didn't write down names) we're just friendly, outgoing, etc. I'd stay here again. In fact, when trying to decide quick family trips, I'd consider taking my wife and kids here because I know this place makes a good home-base. Good bang-for-buck experience, thanks guys.

    4
    « Great hotel for my budget »

    I would definately stay at this hotel again when visiting Cleveland. I felt safe and comfortable with two young kids. Staff were very friendly and helpful. The suite was just what my family needed with full size fridge, mini stove, microwave and dishwasher. The shuttle service was excellent. The driver was very friendly and courteous. The front desk staff went above and beyond to assist me. There was a new lady but the manager was very patient in helping her get me checked in. Every single housekeeper spoke to us with a smile. The location was soso, kind of backwards but that want stop us from staying there again.

    4
    « One of the Nicer Best Westerns »

    It is a nice, clean and convenient place to stay. I stayed one night on a business trip and enjoyed my stay. Nicer, cleaner and a more well-kept place among the Best Western brand properties. Will consider this place if I'm back in the area.

    5
    « Nice and Comfortable »

    A friend and I stayed here in 8/2016. The place has been remodeled since my last stay. It really looks nice. The black countertops in the bathroom give it a real classy look and breakfast was really good. I will recommend it to others.

    4
    « Cleveland Best Western »

    The hotel was located in a very accessible location to all major attractions. The staff was friendly and helpful. The pool was nice and the breakfast was ample. Overall, I would recommend this hotel to families and business personal.

    3
    « Average stay »

    Stayed for a night for a tour. The room in general was in average shape. restaurant across the road which is convenient as well. Breakfast facilities were to small even considering we were in a tour group. The toaster could only fit two pieces as the other half was broken and only two hot food selections. The wifi did not work at all either. Staff were not overly friendly however did answer any questions we had.

    4
    « Best Western, Cleveland Airport »

    Room was clean and complimentary breakfast was good. The rooms in the back of the hotel have windows that are frosted over for privacy of residential area next door. If you want a window that you can see out of select a room in front of the hotel facing the street. Our room phone rang about a dozen times throughout the night from travelers at the airport inquiring about rooms. The hotel staff was very friendly and the manager exceeded our expectations by significantly reducing our bill. I'm sure that the hotel has eliminated this problem. Overall, a nice place to stay.

  • 3
    « Blue Jays Getaway! »

    Like many Blue Jays Fans, we followed them to Cleveland and unfortuately just like the game...it was a loss!! Don't get me wrong...this BW has all the standard breakfast food in a small space, considering the lobby is 2x larger then the breakfast area...it's just that only half of our family was able to have a shower due to a 'handle' issue and the toilet ran because of a 'handle' issue and the handyman wouldn't be in until....let's just say that we appreciated the $40 discount but I'm not sure it was enough to make me want to try again!

    4
    « Best Western still one of the Best »

    Very clean and quiet with sufficient parking space. Breakfast area is quite small for the weekend crowd, even though it was used an hour prior to closing. Under powdered staff in this area, due to multiple requests for utensils and additional foods.

    5
    « Cleveland Airport »

    Very nice hotel. Went out of their way to allow us to check in early so we could get on our way. When we finally got back that evening, our bags were ready and we were able to go right to the room. Quick and fast service and a nice clean room

    4
    « overnight stay »

    nice property, close to airport, free shuttle to airport. staff are pleasant, rooms are spacious and clean. Easy access to City, about 25 minutes drive - and the property is far more reasonably priced than those downtown. A good mix of business people and tourists. Have stayed several times at this location

    5
    « Wonderful stay »

    Came to Cleveland for family party and school reunion. I stayed in several hotels during my stay. Best Western was excellent. Staff was friendly and very helpful. As a time share owner I am used to staying in resorts because there aren't any resorts in Cleveland I look to see that the hotel has free internet, a microwave and Fridge as well as nice comfy beds. Best Western had it all. I would defiantly stay again.

    4
    « Worth the money and location »

    Hotel was in a great location and was less than a few minutes from where I needed to go. Room and staff were very nice and the breakfast was set up very well. It was easy to drive in and out of the hotel with very minimal traffic blocking us in. The shuttles to the airport were very nice to have.

    5
    « Great value, great price, great service! »

    Very nice, clean hotel! Staff was friendly and efficient, WiFi worked wonderfully. Nice selections at AM hot breakfast. We were flying out of Cleveland and found that we could pay a little extra to keep our car at the hotel and take their shuttle. Such a bonus! Such a value! They took us right to our airlines door and picked us up there too! Our economical and very convenient airport connection! We'll definitely be back and we will spread the good word!

    5
    « NIce place to stay close to the airport »

    Very nice hotel, conveniently located near the airport. We arrived late on Thursday night/Fri am and were able to get to the hotel very quickly. Very nice comfortable beds, large spacious room with sitting area and mini kitchenette. Friendly nice staff and a good ,hot expanded continental breakfast in the morning. Only problem was very limited parking, all full by the time we got there and they had a section partitioned off for a bus, We had to move the blockade and park in the lot because we were not going to risk parking on the street in an unfamiliar area.

    2
    « Lacking in service »

    The Best Western Cleveland Airport is a newer looking property with the features you'd expect, but nothing to take it to the next level where we would commit to staying again without trying other options first. The room was clean and well maintained. We were in a kitchenette suite, which was excellent for the small family gathering we met there for. Our biggest disappointment was in the service. While our check in experience was good, we had issues after that that were unresolved. Upon checking in, our keys took several minutes of trying to get in the room before they worked. We kept getting a yellow/green flashing light. We reported this to the desk who offered to make us new keys. Breakfast the first morning was crowded, juice machine was out or order and milk was not restocked. This meant your choice for drinks were coffee or water. The woman who was in charge of the breakfast area ran around like a bull in a china shop but didn't really attend to anything. The first day we stepped out to the zoo until late afternoon. When we returned, we had not received service. Instead, there was a note under our door that as of 1:18pm our do not disturb sign was on our door. Not only was our DND not used for our entire stay, but our deadbolt could not have been locked because no one was in our room. I think the same door issue we had reported the night before lead the housekeeping staff to think the deadbolt was locked, causing a lapse in service. We went to the pool after dinner. There were probably 4 towels to serve the 30 people trying to use the tiny pool. A front desk agent did restock about 15 towels a little later, but they were quickly depleted. Our pool experience Sunday morning was the same- even with an empty pool, towels were scarce. The windows in the room are densely frosted, so you have zero view outside to see if you should bring your umbrella or sunblock. We had 3 guests registered to our room- king bed with a pull out couch- yet there were only towels in the room for two. We also had to call and have bedding brought to the room- a 10 pm inconvenience once we realized it. Bedding should be in the room for pull outs. In fairness to the staff, they were quick to respond to our requests for both bath towels and bedding. Overall facilities pass the grade, but some simple service tweaks would have drastically improved our experience.

    4
    « Pleasant stay »

    This hotel was just off the freeway which I appreciated. The room was clean, which is my main concern and priority. We had plenty of space. I did not have any problems other than no juice for breakfast, which really isn't a problem. I was quite satisfied with our stay here

  • 2
    « Not for family`s »

    This hotel was not clean, the pool was the worse and the pool restroom was dirty with t.paper strewn about. Spills on the floor for 2 days and very little poolside chairs, ect.. Even my 3 year old noticed.

    4
    « Overall good »

    Overall good experience, except for breakfast. Get down there 30-45 minutes before it closes to make sure you get all the options as the other guests received. Most of the breakfast was put away and being put away as we filled our plates, milk was empty, coffee very watered down, and fruit was not restocked. Employees then started coming in and getting food from the kitchen that had been put away so we weren't able to choose from it like we should've been able to. Left us with a very very unhappy three year old because the waffles were put away and he couldn't have a banana. Doors should be closed before putting the food away. Especially while we were being rushed to get our food by the kitchen staff because "they close in 5 minutes".

    4
    « Nice pet friendly hotel »

    Stopped here on our way to Vermont. Arrived late. Friendly staff on arrival. 2 bed queen suite with a pullout couch was very spacious and pet friendly also. Very comfortable beds and nice breakfast offered in the morning. Very much recommended.

    5
    « Very clean »

    I hate staying in hotels because I always find something that wasn't cleaned to my satisfaction, but this hotel was very clean and well kept. The cleanliness made for a very pleasurable stay. The breakfast was very nice (typical make your own waffles, toast, bagels). The pool was a little cloudy, and small, but it was the ONLY thing that I could find that was less than satisfactory.

    2
    « Price gouging with no upgrades = poor value »

    Every hotel gouges the public during big events, so no surprise there. But if you are going to charge 4 or 5 times the normal rate during the Republican convention, you can at least provide a few upgrades. This hotel is fine for $60ish a night, but when people are paying hundreds, you could at least fix the equipment in the fitness room, do a better job on breakfast and provide a little more maid service. The fitness room is sub par to start with, but even with that, half the equipment is broken. They have a breakfast, so you have to count that as a plus. However, one half of the toaster doesn't toast, the serving dish for the eggs doesn't heat properly so the eggs are cold, and there is no ?real' oatmeal ? only instant packets. With the excess revenue from the higher prices from a only a few guests, they could have bought a toaster, a crock pot for oatmeal and fixed the exercise gear. The maid service is a one-time chance. If you are indisposed or sleeping at the one time they come, you are out of luck. Or in my case, if you are working the convention on an odd shift, you never get your room cleaned. Again, if paying the extra cash, perhaps there should be at least a minimal upgrade in service. Bottom line, this hotel is fine for the $60ish $70ish sector of the hotel market, but they should have stepped up their game when they are charging exorbitant prices during the Republican Convention.

    5
    « Great Experience »

    Delivered what I reserved, no issues with late arrival Breakfast buffet was good . Convenient location to cleveland and sites. Room was exceptionally clean and there were enough linen for the pull out bed.

    5
    « Just what we needed »

    Stayed the night on Friday the 15th. Was a one night stay, went to see Seinfeld and didn't want to drive the 2 hours back home. Everything was perfect. The lady checking us in was nice and the bed was comfortable. Would definitely stay again

    5
    « BW Cleveland Airport »

    Hotel was selected because I needed to stay near airport with a hotel that has a 24 hour shuttle service. Although this hotel did not have vending machines they sold canned soft drinks for $1.and gave bottled water away. The WiFi speed seemed fast enough for my needs. The breakfast was very good, and the hours it was offered was adequate.

    5
    « Wonderful Place to Stay »

    We arrived to Cleveland and the Best Western about 2 a.m. We were picked up at the airport. We had trouble finding the pick-up location but the driver waited for us. Our room was very nice and the breakfast was wonderful. Many choices, all good.

    4
    « Really nice »

    The staff is really nice and so are the rooms but the breakfast could use a little work. The pool area was really nice but lacked a hot tub but the nice hot shower done okay to replace it I liked the area the hotel is in also close to a lot of things to do

  • 5
    « Good Value »

    This facility had a high quality of services. I could charge two cell phones, watch TV, sleep comfortably, with a self-service room for breakfast. It was miles from downtown, but near the expressway that took us quickly to our destination, the Rock and Roll Hall of Fame.

    4
    « Perfect Airport Hotel »

    Good experience. We didn't get into the Cleveland Airport until midnight and after a long day, the Best Western shuttle was there waiting for us as soon as we called. The following morning, the driver took us directly to the rental car facility and we were off. Perfect airport location with an extremely friendly and helpful staff.

    1
    « Over Charged »

    All staff members were very pleasant, our rooms were clean. The beds were hard, which I'm sure some people like, I prefer a softer bed. My granddaughter left a small teddy bear there, my daughter called about it the next day & was promised it would be sent back to us. Three phone calls & 11 days later, they shipped it overnight FedEx with out asking or confirming overnight shipping rates with us, so not only did we get the bear back, my daughter was charged $96.00 by FedEx for overnight shipping. It took 11 days for the hotel to ship it, so I don't understand why at this point they felt it was so important to send it overnight, at a cost of $96.00, this same package could have been sent for about $18.00, if they would have cared about the cost of shipping for their guest!!!! When I'll called the manager about this, I was basically told, this is how we do things. I think some consideration toward your guest would be appreciated, a phone call to us getting approval of a $96.00 shipping charge on a one pound box with a teddy bear in it would have been nice & not approved!!! So if you forget something at this hotel, please tell them how you want it shipped to you. I am a Diamond Member at Best Western & have never had an issue like this, I'm happy they don't all conduct business in this matter...

    3
    « Needs Updating »

    When we first go to the hotel we had no idea how to get into the lobby. It is in the back of the hotel and not labeled. We had a suite and it looked like a run down apartment. It was dark and outdated. The pictures on the website are nothing like the hotel. The breakfast was good, but the room was tight. I like Best Western, but this one needs a bad makeover.

    4
    « Extended Weekend Trip »

    Nice hotel. No problem with the staff. Conveniently located near the airport with a shuttle service. I appreciated that the shuttle was willing to take me to the rental car area of the airport. Only complaint I had was that the air conditioner smelled when it was running. It made the air in the room smell impure. Lots of dust in the vent part of the unit otherwise the rest of the room was clean and in working order.

    3
    « Business and Pleasure »

    We stayed for a total for 4 nights and it was pleasant. The staff were nice and the hotel was clean enough. I would stay again for the price I paid. They ran out of toilet paper and I had to get my own or have nothing so that was a surprise. Other than that it was a good experience. They made great recommendations, it was a good stay. I'll be back next year.

    4
    « Love the Bed »

    This hotel was wonderful from the moment we checked in. The staff was cordial and helpful. The bed was a little high especially for the 2 seniors that traveled with us, but once they got into the bed...they loved it and I did too. The morning breakfast room was well maintained by a solo person who kept everything replenished quickly and in good taste.

    4
    « Great location, clean rooms »

    They were on the middle of remodeling, but they made it as comfortable as possible for guests. Our room was quiet, comfortable and clean. We appreciated the mini fridge in the room, so we could keep our water and sodas cold. Everyone was friendly, the manager walked around at breakfast talking to guests, which was unexpected. He made a point of greeting everyone everyday. Breakfast was standard continental food, but everything was fresh and stocked and the coffee fresh and hot. Going back again later in the year and will definitely stay here again.

    5
    « Best Best Western »

    Great location. Great price. Great staff. The best of Best Western in a convenient location right next to Cleveland airport. Would stay again when in area. Can't beat free shuttle and friendly staff. Recent renovation has property up to the top BW standards

    3
    « Great Rate/Questionable Quality »

    We had on-going problems with the toilet, which were not resolved after two attempts. We were already gone if there was a 3rd attempt to fix the toilet. The breakfast offerings were very limited, especially the fresh fruit.

  • 5
    « Great Stay »

    Found this to be a great option while visiting Cleveland. Close to a few restaurants, close to the highway. Location was perfect for me. Felt Safe. Staff was very courteous. Typical American breakfast.

    4
    « Great value for the price »

    This hotel feels a little dated and worn, but in the areas that really matter to a guest's experience, it was great value. The beds were comfortable, it was quiet on a Saturday night, and the front desk was helpful. The room was spacious. We had two queens, the baby's pack-n-play, and still plenty of room to walk around. I wasn't wowed by the hotel's outwardly appearance, but I'd recommend it for a night or two if you want somewhere clean and safe to stay. There's also a Bob Evans directly across the street, and if you need your evening ice cream fix like I do, you can't beat the convenience.

    4
    « Clean and Convenient »

    Stayed here for our sons wedding, rooms were very nice and clean. Breakfast was lacking but there was a Bob Evans across the street. Manager was very cordial and helpful. The pool and workout area were nice. It is close to the airport without the noise. We would stay here again.

    5
    « Vacation »

    I usually go to BW first for reservation. They are great value and offer attractive pricing. Discounts for various groups I belong to and one of them usually qualifies. Great quality, good pricing, nice amenities. My go to first choice.

    5
    « Kind helpful staff »

    Rooms were clean, breakfast was good, and the staff was very helpful, especially when we became lost at the airport and couldn't find the shuttle pickup. It was midnight when our plane arrived and needed to be picked up. We had to call the desk several times and the shuttle driver even came looking for us, bless his heart, not sure many drivers would take the time.

    4
    « A pleasent stay »

    From outside the hotel looks dated and small. The arrival at Reception is then a surprise. The area is bright, fresh and welcoming. The rooms are reasonable for the price but I was a little surprised to find that the window is a White frosted glass. So I could be anywhere, including 300ft underground with a light outside. If you suffer from claustrophobia then maybe you need to avoid this. Breakfast was of the normal standard with this level. It's included in the price and most basic options are there. I prefer to get a room on the top floor so I can use the stairs to get to a room. I was surprised to find that both sets of stairs end up outside at ground level with no means to get back in, maybe I missed the swipe machine. A little disappointing is that those who smoke insist on doing so just outside these same doors, then wedge them open. Not the hotels fault but be prepared. Parking was adequate with no issue getting a space. Not a great choice of restaurants in the area. Again not the fault of the hotel. There is a place at the end of the road but did not look very hospitable.

    4
    « Convenient to downtown & airport »

    Spent the night on a leisure trip, and headed to Rock & Roll Hall of Fame before departing Cleveland. The hotel is just about 10 miles from downtown and it was very easy to get to. They also have transportation available 24 hours a day so easy to head out for dinner and get a ride back without worrying about navigating the streets. Couple that with being within 2 miles of the airport and it is easy to escape.

    2
    « Hotel close to airport »

    Renovations make it hard to give it a better rating. The room was clean, but the hallway was cluttered with tools and the stairwell near our room was propped open with a bucket.. No sense of security. Hotel charged me for my room after I had reserved the room with rewards points. Staff unable to refund without approval, even though I could prove it was paid by rewards points. Disappointed.

    5
    « Good place to stay »

    We were on a driving vacation and decided to stay here. It is a little out of town but the area is nice and the hotel was a pleasant surprise. We were upgraded to a suite which was wonderful. The hotel staff was very helpful and the new manager came around at breakfast to speak with everyone. We would consider staying here again if we were in the area.

    3
    « Ok hotel lousy shuttle »

    The hotel is exactly what one would expect for $55.00 per night. Pretty crummy, but dirt, and I really mean dirt cheap. No food, no vending machines, no nothing and a very dangerous neigborhood. I always carry a gun so no big worries on safety. No food or restaurants in neighborhood. The shuttle service was like a roller coaster to and from the airport. Not only was the bus falling apart, but the completely un-maintained Cleveland streets made it a real adventure. The pot holes could swallow a 4x4, but not the hotel's fault. No wonder the bus was falling apart. This is the perfect hotel for Cleveland. The whole cty is falling apart, the airport is worse than the old Detroit Metro and if it weren't for the Cleveland clinic the whole city would be in bankruptcy.

  • 4
    « Nice remodeled hotel »

    Very happy with the stay. We always love a hotel with complementary breakfast and free airport shuttle. I left with an early flight before the breakfast started in the cafeteria. The front desk was nice enough to provide each one of us with a "grab-and-go" bag - how considerate of them! Will come back again when we have conference in Cleveland next time!

    2
    « Disagreeable »

    Construction was an unwelcome sight, although the desk clerk said there was a notice on their website. The front desk responded promptly to my 9:30 p.m. complaint about construction noise. Room worn; unusual odor; one now-dead spider.

    5
    « Excellent customer service »

    The hotel was under construction during our 2 night stay. That did not detour us from having a great time, The staff showed us superior customer service and made us feel right at home. We enjoyed the pool and our room. We will stay here in the future and recommend them to our family and friends!

    2
    « Under construction »

    Stayed here 2 nights without being told the hotel was under construction. Lobby area all torn up so pretty dusty & dirty. No o e bothered to clean out elevator. Construction went on from 10-7 daily. Our rooms were on the side of hotel where all windows were covered with a film that would not let you all see outside. We were told that it was because the neighbors next door didn't want hotel guests looking into their area. Day 2 I left at 9 returning at 3 and my room had not been cleaned. Their excuse was that I told them not to. That was not at all true. I had to search for my own towels off a cleaning crew trolley. So the only good thing I can say was that it was close to the airport. Not impressed

    4
    « Beautiful Hotel »

    This hotel is beautiful. It has a nice location ride of the highway and only a few minutes right outside cleveland. Rooms are nice and spacious, The breakfast is wonderful. Front desk service is superb. Only downside is that there was no hot tub in the pool area.

    5
    « Awesome place »

    Very clean and very pretty rooms. Price is great . Free shuttle service from the hotel to the Cleveland airport. Parking while traveling is also available which is great. Restaurants next door and across the street were very convenient. Located right off the highway but still very quiet inside room. Will for sure stay again.

    2
    « Bad area »

    Hotel was fairly nice, Dirty sheets & floors, TAKE PICS before your stay of your room, so other people who have brought pets who had accidents cant blame you & your pet and cant over charge you. bad area very bad

    5
    « Pleasantly surprised »

    Don't let the construction / remodel deter you from choosing this property. I never experienced any issues with it. My room was a remodel, and I was very well done. Quality of workmanship was great, and the décor was very attractive.

    3
    « Passing By »

    Served its purpose. Under construction but wasn't bad. Had newly renovated smell. Have to circulate some fresh air. Wonderful service. Room and bathroom very spacious. Third floor was very quite. Breakfast selection could have been better. But had carry to go breakfast for those that couldn't stay for breakfast. Wonderful people at the front desk.

    4
    « Updating Hotel »

    Hotel was easy to find, just off Interstate. There was extensive updates being accomplished. I was told ahead of time they were doing this and flyers were posted thru out hotel. If you have breathing problems then probably need another hotel as dust from maintenance was a problem.

  • 5
    « Attending a business meeting out of town. »

    Traveling away from home is not one of my favorite things to do, however it was a very pleasant surprise, the staff as well as the GM Ray Vallee Jr. were very helpful, the service was great. Very clean hotel and inviting to the eye.

    5
    « Very comfortable place of stay »

    Staff was nice and helpful, room was clean and comfortable, pool was clean, breakfast was good. Exercise room could stand to have an elliptical and properly working treadmills but overall was extremely happy with my stay.

    4
    « ? »

    Had 2 grandchildren who wanted a hotel with swimming pool which we used extensively. We were in Cleveland to visit museums and zoo. Grandkids had never been out of Michigan nor to a large city....this made a nice experience for them and they felt comfortable. Kathy, the manager, made them feel very comfortable ...and they were at ease.

    4
    « Best budget hotel »

    Stayed here on a personal trip and just met our expectation within our budget, except few minor glitches that we were able to work with the staff. Certainly recommend to others who wish to stay in this area.

    3
    « It's ok...You get what you pay for. »

    This was ok for a one-night stay in Cleveland. The hotel is currently under construction, so finding the parking and entry was a bit weird. The room itself was fine...nothing fancy. The bathtub mat grossed me out. I don't know why...just standing on that plastic thing seemed dirty. Our room smelled like chlorine from the pool. I guess there are worse smells. The free breakfast was probably the best part as we have two boys (ages 13 and 11).

    5
    « Cleveland Airport »

    The Best Western is located a short 5 minute drive to the airport. The breakfast had make your own waffles, cereals, pastries, fruit and yogurt. Hotel is currently being renovated. We had a call the week before our arrival to let us know that the construction was happening. We had no issues with construction either noise or dust wise. Will stay here every time we fly from Cleveland.

    2
    « Spend a little More Somewhere Else »

    Parking is terrible. Check in and out was fine. Room had a strange smell upon entering. Found hair on bathroom floor. GROSS!!! Clocks were not set to correct time. Bed was great though. Area felt safe. Not too far from downtown for our play.

    2
    « Bait and switch »

    We were assured that the airport shuttle and free parking were available and were told at check in that they were not able to keep their promise due to hotel renovations. I'm sure they know about these renovations two weeks before when we booked the room.

    4
    « Great Stay...but... »

    First of all, excellent desk staff. Made us feel welcome and helped with any questions. The breakfast was very good also. Room was clean and comfortable, and if extras were needed the front desk staff assisted. Now for the problem...PARKING! They have construction going on, and the entire right side of the covered area (including the handicap parking) is being used for a "staging" area for workers. This leaves just 2 handicap spaces for the entire hotel. But the construction workers use them and some hotel employees do also. When I inquired about these violations, I was told "Nobody cares, and nothing is ever done". I suggested they call the Police to issue a H/C parking ticket (All the cars that used the spots did not have plate nor hang placards). I did see another car with a H/C plate use the spot in the "Staging Area"..only to see a construction worker block that vehicle in. (Not sure of that out come) Note to manager, figure out who is using the H/C spaces and make it stop AND have whoever is your boss, MOVE the staging area for the construction crew to the open parking area. My tip for travelers, if you arrive or come back late you probably will not find parking..be ready for that.

    4
    « 2nd stay, and still think it's a good value. »

    We stayed here a couple of years ago and had a decent stay. I'd say, for the rate (we paid $76.49/nite before tax), this is a really good value. First of all, their shuttle will pick you up at the car rental return facility, which saves time. Upon check-in, we discovered that they are remodeling the former smoking rooms and now the entire hotel will be non-smoking. They are also expected to renovate all remaining rooms yet this year. Not sure what that will do to the rate! We didn't hear any noise from the construction while we were there, because they limit it to between the hours of 10-5. The room itself is good size. We had stayed at the Crowne Plaza/Cleveland Airport in January, and their bathroom was half the size of the one at the Best Western and we had no hot water at the Crowne Plaza in the morning! While there were some small maintenance issues (the front of one counter had come loose and had dropped about a half inch), there was plenty of counter space, the shower was nice and high with good pressure and no temperature fluxuation, and the towels soft and not too big. They give you a bottle of conditioning shampoo and body lotion, along with a large and small soap. Appreciate that the fan is on a separate switch from the light. We had trouble connecting to the Wi-Fi. The front desk person gave me an 800 number to call. The first person I talked with tried "resetting" the signal, but that didn't work. I called again, and after about 18 minutes, the woman helping me was able to fix the issue. After that, it worked well and reconnected automatically. There is a Bob Evans and a Goody's restaurant directly adjacent to the hotel. They also have an extensive room service menu, but I'm not sure where that food comes from. The pillows were nice and fluffy, with different thicknesses to choose from. The bed felt comfortable, but I did wake up with a sore back. We ran the fans all night on the heating unit and in the bathroom, but to drown out the occasional noise from Snow Road I still had to use the White Noise app on my phone. We didn't hear any noise from the hall or any other rooms though. The breakfast was much more than the "continental" that was advertised. Plenty of hot items like waffles, eggs and sausage, along with the typical pastries, yogurt, fruit, etc. Area was clean and very well maintained. It's not overly big, but wasn't crowded when we were there. We had to catch the 5:30 a.m. shuttle, and were pleasantly surprised to see that Leah (who had just worked a double shift) had the whole breakfast menu laid out nicely at that early hour! There's an inside pool, which we didn't use, and a computer and printer in the lobby for printing off boarding passes, etc. Overall, this hotel fits the bill for a quick airport stay. Service was good and friendly. We'd definitely stay here again. Hope this helps you make your decision!

  • 1
    « Dont stay »

    This is nonething specail hotel. They are under construction and its very smelly in the halls even though its non smoking. The breakfast is pretty basic and the staff not really friendly. The worst part is there is some sort of flooding coming from what looks like the hotel. I was walking my service dog and you could not walk down the side walk because of the flooding water. We were by the hotel in the grass and there was a big hole, because it was getting dark I didnt see it and fell in the muddy, gross, disgusting smelly water hole. I did report to them that they should mark the hole someone could have bee Very very hurt as is I have a sore butt and back. This is one hotel I will not be returning to

    4
    « Great value property, very happy with my stay. »

    Overall I was very pleased with my stay at the Best Western Airport Inn. The front desk staff (Cassie/Cynthia) are exceptional, extremely personable, but not overbearing. If I owned a hotel out here I would hire both of them immediately, no kidding. The player of the game for my stay this time around though was Jim, the shuttle driver. He not only readily agreed to stop at a drugstore on our way from the airport to the hotel but also offered to drop me off and then pick me up at a local restaurant/bar. I declined but was left in shock with his genuine sense of caring and willingness to help. The hallways have a slight cigarette smell, my two rooms smelled fine. Word on the street is a refurb is on the way which should alleviate that issue. The pool was a nice touch, good breakfast in the morning. Once again great value for a under $100 property.

    4
    « Pleasantly surprised »

    Was not really looking forward to this stay based on several bad reviews, but we couldn't pass up the price. The location was easy to get to, minutes from airport parking. The lobby was clean, the desk clerks were extremely nice, and our room was clean with newer decor. The bed wasn't the most comfortable, but it was adequate. Very nice stay, especially compared to previous Best Western experiences. And it beat the Holiday Inn Express across the road by $40.00!

    4
    « Very pleased with the stay »

    Came in late. Got a very cheery greeting from Cassie, who was a great desk person. Room was fine. Very minor issue with toilet (needed to hold down handle longer than usual). Bed was okay - nothing special, but I got an okay night's sleep. A little noisy, but I had earplugs available. Breakfast was satisfactory with enough to choose from for a Best Western.

    4
    « Excellent Customer Service by the Front Desk Clerk Cassie! »

    I am writing this review to appreciate the front desk clerk Ms. Cassie. She went above and beyond to help with my stay at Best Western (near Cleveland airport). I originally booked for a 2-night stay; however, due to the flight delay I couldn't make it for the first night - it was impressive that Cassie handled it very well by working with Orbitz and making a detailed note in the system, so that the next front desk clerk knows the situation when I arrive on site for check in. Later, I got to meet her in person at the hotel and I found her very courteous, professional and helpful. Another issue I faced at the hotel was that in the room adjacent to my room, pet dogs barked almost constantly. Initially I thought it would stop, but even after a while it didn't. I called Cassie and sure enough, she quickly found me a comfortable distant room. She has very pleasant demeanor, and professional attitude. She takes care of customers very well and make them feel at home. I greatly appreciate her fantastic customer service. I hope that the Best Western hotel manager takes action to recognize such a wonderful employee, who elevates hotel rating and customer satisfaction. My very best wishes to her.

    5
    « hospital vist »

    this was a older hotel but it was very nice and clean. the staff were nice and helpful. the room was very clean and bed was very comfortable. I would stay again if I come here. the grab and go lunch is a great idea and was much needed for a long doctor vist.

    5
    « Comfortable Hotel and Friendly Staff »

    We used the Park and Fly option and greatly appreciated being able to leave our car there as well as the shuttle service. The shuttle driver was fantastic-very friendly and helpful. The front desk staff was also very friendly. The hotel is currently undergoing some construction, which will only make it better I'm sure.

    4
    « Weekend Getaway for disabled adults! »

    Myself, my staff and my husband took 4 disabled adults on a weekend trip to Pro Football Hall of Fame, Blues Brothers Cafe and Rock N Roll Hall of Fame. This hotel offered suites that accomodated our needs. Gerri at the front desk was wonderfully pleasant and accomodating. Our clients were able to enjoy the spacious and comfortable rooms and also the large indoor swimming pool. In the morning we all enjoyed a really nice continental breakfast and were able to fill ourselves up for our upcoming day. Very nice hotel that will accomodate your needs in a convienent location for a reasonable price. The only thing I think they should have is a nice hot tub for adult relaxation :)

    4
    « Convenient location to the airport »

    The hotel is convenient to the airport and use there park and fly lot. The hotel is very clean and quiet. They do a very good job getting you to the airport and getting you back from the airport when you get back.

    3
    « Good stay »

    We only stayed 1 night - The area seemed a bit rough as when we pulled in there were 2 police cars in the lot. entrance was odd. Check in was good - although thank goodness I went as my husband couldn't check us in, I had to go in. When we got to our room, Blue police lights were coming through our window...There were 2 police cars across the street in that hotel parking lot... room was clean, door seemed like it needed to be fixed as you had to almost lift it door to get it to closed. Breakfast was not awful, had better, but. All in all - for 1 night it was good and convenient to expressways +

  • 5
    « Great place great help »

    First of let me just say the guest services were amazing. Leah, Cassie, and Heather went above and beyond to make our stay a great one. Heather prepared the breakfast the first morning, the waffles were awesome. Cassie helped us find our way to some good local spots to eat and have fun during the day. Leah was awesome as well very Friendly and fast to make our stay enjoyable. These ladies made the hotel experience great. I highly recommend staying there

    2
    « problem »

    Toilet ran all night, air conditioner made a funny sound all nigh also. reported problem to staff, didnt seam to worried about issuees. Breakfast was ok, bed comfort was ok. Was just hard to sleep due to maintenance issuees in our room.

    4
    « Very Clean and Very Close to CLE »

    My flight was cancelled due to bad weather earlier in the week so I needed a place to stay to catch a very early flight. This Best Western was clean and recently remodeled. The staff was helpful and pleasant. 24 hr shuttle service every 30 minutes got me to the airport in less than 5 minutes with no other stops. There are other hotels nearby that advertise lower rates but they have onerous cancellation policies (they charge for 1 night for any cancellation) and have bad reviews that were verified by my local relatives who have been unfortunate enough to stay in some of them. This Best Western has a reasonable change/cancellation policy. The extra money was well worth it.

    5
    « Excellent stay! »

    We had booked rooms at a hotel across the street, but left due to filthy conditions. Cynthia at the front desk was so personable and helpful. We explained what had happened and she assured us we would be happy there. We arrived to our rooms to find a clean, fresh, comfortable environment. Immediately, Cynthia called both rooms to make sure we were happy. This was at 1:30 AM. The rooms were quiet and we slept well. One member of our party had a cancelled flight and would arrive in the morning. Heather told us to let her know as soon as he landed and she would pick him up. Breakfast was filling and convenient with eggs, sausage, breads, muffins, an oatmeal bar, waffles, juice and yogurt. We were attending a family funeral and had to spend much time in the lobby waiting for events. Everyone who walked by greeted us and asked if we needed anything.I believe it was Kristi who was also super friendly. We planned on spending only one night, but ended up staying all 3 nights we were in town. Our final morning, the shuttle was prompt and since it was before breakfast, there were breakfast to go bags with a muffin, granola bar, apple, and a bottle of water waiting for us. Even so, the morning girl (I didn't catch her name) told us she was setting up breakfast and to help ourselves. I would highly recommend this hotel.

    3
    « user friendly hotel »

    nice size rooms convenient to highway access good value if need two rooms and space friendly staff nice pool parking lot flood in heavy rain smoking section on same floor as non-smoking puts odor in the hallway

    3
    « It's good (but under construction) »

    They still haven't gotten the AGE out of this building. But, the beds were comfortable. The rooms were average size. The people are nice. $90 is a bit high for AARP until they get this hotel completely reverbed. $63 is about right.

    4
    « Very clean room »

    Very clean room, neat EZ clean remote, comfortable bed, good lighting. Large fridge and a microwave. Location worked well for my visit to the Healthspan on Snow road. Nice breakfast area. Free newspapers. Fitness roomn could use some elliptipcal machines.

    5
    « Great Hotel by Airport and IX center »

    I accidentally left a wallet in a drawer. The maid put it in a safe and we got it back. I was very impressed they found it. The staff at the hotel from the day we checked in till we left was awesome. Thank you.

    3
    « downtown cleveland »

    Wife and I wanted to visit downtown (the flats) without the prices and hassles of downtown hotels. Airport location was excellent - just off the 71 exit. We took the hotel shuttle to the RTA, then RTA to Tower Center (%.00 each for a day pass). Ubered back to the hotel from the flats for about 20.00.

    3
    « Wish I could give this Hotel a better rating »

    This was the first time in a long time that my family and I have stayed at a Best Western. The staff at the hotel were very pleasant and the shuttle drivers were very accommodating. The issue was with the facility itself. When we walked to our room the hallway smelled very strongly of cigarette smoke. This didn't make sense since we were staying on a non smoking floor. The room was adequate however the refrigerator in our room appeared to be breaking down because the motor was loud and ran constantly until it was unplugged. The air conditioning appeared to quit working halfway through the night making it very difficult to sleep. Luckily this was just a one night stay before flying out the next morning otherwise we would have had to request a room change. The room supported the concept you get what you pay for. I really dont see my family using Best Western in the future.

  • 3
    « BW Hotel BROOK PARK »

    Very close to the airport and some restaurants are nearby. The rooms does not come with a blanket on the bed, I had to ask for blanket. The elevator was not working when I arrived but was repaired in1-2 days of my stay.

    4
    « Great Value/Great Service »

    We stayed at the Best Western the night before an early flight to Mexico. Lea was at the front desk. She was pleasant, professional, helpful and efficient. Our room was nice. Clean and comfortable. We took a 4:30 shuttle to the airport which was provided by Best Western. Very smooth. Our experience with this hotel was very good. Definitely will use it again.

    1
    « very dissapointing »

    Started off by elevator being broken - normally I wouldn't mind that, but everything was bad. I arrived at 130am - called for the shuttle with the front desk lady - shuttle arrived promptly and very nice driver. However, had to ring the bell several times to get the front desk lady to answer (she knew I was coming due to the previous call) - have to go outside to get to my room on 2nd floor - as a single woman in a unknown city - this is not ideal. Floor smelled like cigarette although is non-smoking. In the bathroom, found a brown object near toilet (I was not going to get near it). Front desk lady refused to deal with it and wanted to place me on the 3rd floor in a non-smoking room on a smoking floor - who does that now? of course it smells like smoke all the time. Had to stay 2 nights unfortunately - there is no hot water - just a little warm for showers - obviously they are trying to save $ by turning down the temp (a 2am shower should be hot as no one else is using it). Manager was not helpful in the situation and didn't seem to care.

    4
    « Nice hotel for the money »

    We chose this hotel as we had a rewards card from other travels and needed to stay the night not far from the downtown area. We made reservations online and were upgraded to a suite upon arrival which was a nice surprise. We also had to have a non-smoking room due to severe allergies to cigarette smoke and were accommodated perfectly. This hotel serves many travelers needing to park and take the shuttle to the airport. We anticipated lots of night noise due to late arrivals and early flights but were very pleased to have slept well with no noise whatsoever. There is a very inviting indoor pool and and an exercise room, neither of which we used. The continental breakfast consisted of the usual cereals, fruit and yogurt but the eggs, sausage and waffles were a nice treat. We wouldn't hesitate to recommend this hotel and we would stay again. The desk clerk was very helpful and had a great personality.

    5
    « Great Stay as Usual »

    We have stayed here 3 times now and every time we had no issues. pleasant staff and breakfast. Internet was a bit spotty but worked most of the time. We visit Cleveland periodically and will always use this hotel for price and comfort.

    5
    « Great Value »

    This was a very nice hotel, clean and comfortable.. friendly and helpful staff.. we had to leave at 3:30 AM for a flight to Denver and they arranged for the shuttle and also had some snacks for us to hold us over at that early hour... FYI they will not let you keep the water bottle.. They provided a wake up call and the shuttle came promptly... Only a few minutes from the hotel to the airport... I was traveling with my elderly parents so it was nice the hotel removed any additional stress that I might have had by helping with all the little details... I would recommend highly and the price was quite reasonable...

    5
    « Business traveler »

    Overall a very pleasant experience. As a business traveler I travel enough to know what I want in a hotel at the best economical price. Staying here I got my hope for qualities, they are: I had location safety. I had the use of a fitness center, I had a hot breakfast, I had an updated decor in my room, I used the free wi fi, I used the printer at the business center and the room was super clean. Best of all the staff was pleasant. As a business owner I can tell you this hotel has "pride of ownership". I highly recommend this place!! Joe from AZ.

    4
    « "One Night Stay" »

    I travelled to Ohio with my 5 year old son to visit with family. We were flying into Cleveland, so I chose this hotel for its' location to the airport, that it provided shuttle service to and from the airport, and our comfortableness with the Best Western name. Our plane arrival time was late in the evening, I called the hotel for the shuttle and was told exactly where to wait. The shuttle arrived promptly with a friendly driver. Once at the hotel, we were greeted by Cynthia, who made our check in process effortless. We were tired and hungry- she offered us cereal and fruit from the breakfast room, as area restaurants were closed (it was after 1 a.m. by this time). Cynthia is great!! The lobby was clean and cozy. Our room met all of our needs as well- clean, good size, fridge, bathroom provided soap, shampoo, and lotion. My only complaint was the pillows on the bed- they were very small and hard- did not seem to be pillows at all. Breakfast was all right. Used to having warm eggs and a warm meat product offered- I found them eventually in the fridge- you had to microwave them yourself. My son loved the waffles! We put in a request at check in for the shuttle, at check out, to take us back to the airport to pick up a rental car. When we checked out, we were told that the shuttle driver did not show up for work, so they would call for a cab that would take us there at the hotel's expense- it did. I was pleased with this hotel and their service and would stay here again. Thank you.

    5
    « Good stay »

    I have stayed at this hotel numerous times over the past few years and have had no issues whatsoever. It's clean, affordable, and the amenities are just fine. The only negative was an uncomfortable bed.

    3
    « Could Be So Much Better.... »

    Stayed here for a quick trip in and out of Cleveland - three nights. I requested a VERY clean room (allergies). Check in was fine and I was sent to room 306. I could smell the cigarette smoke before the elevator door opened. The entire hallway reeked. The room smelled like it had been cleaned with nicotine. It was awful. So I about face, return to the lobby and request a non-smoking room, preferably on a non-smoking floor. I got the non-smoking room - 227, no such thing as a non-smoking floor. At least there was no stench.... The front desk attendant said the room was requested for me. Not likely, since AA Vacations suggested and commented on the request that I wanted a very clean room because of allergies. Not an issue, certainly not worth debating. The room was fine, comfortable beds. (Get bigger pillows, please). There was a microwave and refrigerator in the room as well as other convenient utilities. I could not see out of the window. The glass was somehow blurred for some reason. Again, not a big deal but certainly odd. I closed the curtains and turned on the lights. The room was somewhat dated but appeared clean. That is, until I returned later that evening and prepared to go to sleep. I sneezed most of the night and had to get up early to try and find out what was aggravating my allergies. I went into the bathroom to blow my nose and the toilet paper ring fell out when I pulled the tissue. I reached for the new roll of tissue and the dust behind and beneath the new roll was so thick it was ridiculous. That was the first problem. There was also a small amount of mold on the clear towel rack or grab bar in the shower. Can probably be eliminated with bleach in a spray bottle. Back in the room, I heated water in the microwave to make a cup of tea. I had to move the microwave to one side in order for the cord to completely reach the outlet. Eureka! Tons of dust beneath and behind the the microwave. Needless to say, I could now see the thick layer of dust on the sides of the mini fridge.... When the housekeeper arrived a short time later, I pointed out the dust and she was quite nice and had no issue with addressing the issue. I almost immediately began feeling better. She took care of the carpet for me and I dusted the lamp shades and was able to comfortably stay in the room. It's only a big deal because the request and reason were made/given in advance. I would give this place a higher rating otherwise. It is a decent place, good value. Could be even better if they become a non-smoking facility and blitz the rooms and address the dust.

  • 4
    « Good hotel for the price »

    We stayed at this hotel for 1 night to go to a concert. We booked 2 suites - they had 2 queen sized beds, a sofa, mini fridge, microwave, sink and coffee pot. The room was clean (211) but room the other room (214) was very musty and had a funny smell to it. The breakfast was "ok" as most are - waffles, breads, juices were all good. The egg/sausage were not. The one missing item was a pitcher of ice water.

    4
    « Visiting Cleveland »

    We had a good stay. Not great, but good. Very conveniently located close to the Cleveland Airport. They offer a free shuttle every 30 minutes to the airport where you can catch the local rail to go anywhere in Cleveland. We used it several times. Very nice perk and the various van drivers were friendly and prompt. Room was good. Nice shower with plenty of hot water. Room 219 shower head needs to be tightened and re-caulked. Biggest annoyance was the fact that we stayed on the side of the hotel that faces private homes so our 'window to the world' was frosted so we couldn't see out. I would definitely recommend you request a room that faces the road. Bob Evens restaurant right across the road was very very good.

    4
    « Hotel Problems »

    The only real problem i had was the toilet being to load, worker in the work room next to at 7:30AM and walls being to thin. other than that a good stay. All the staff were very helpful, wish i could've stayed alittle longer.

    3
    « mad »

    mad i got charged not my rate that i booked there $79.21 but 1 hundered 50 dollars and i dont even smoke at all im on oxgen bib pap at night may never go there agian if they dont credit me that 1 hundred 50 for no reason that they charged me

    3
    « Money Pit »

    Minor room blemishes. Upon check in wanted a King bed and got 2 Queen beds. Towel rack came out from wall. Shower drain plugged, the air conditioning in the room was not cooling the room. TV/Cable had minimal channels, Breakfast was from 6a-10a and food was not out at 8am. Didn't address concerns just may not go back

    4
    « Nice stay »

    We had a suite with a kitchenette, but no kitchen type items like pots, pans, plates etc, utensils, or dish soap. Kind of hard to use the kitchen without this stuff. I don't normally travel with this stuff. Besides that though, our stay was very nice. Our daughter LOVED the pool. Staff was super friendly and helpful. Pillows were strange little half pillows, but I slept okay. About as good a stay as any hotel you're booking for price and location.

 

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Depuis : l'Interstate 71 North. Roulez vers le nord jusqu'à la sortie 237 (Snow Road). Tournez à droite sur Snow Road. Le BEST WESTERN Airport Inn & Suites Cleveland est à 400 mètres sur la droite. Depuis : l'Interstate 71 South. Roulez vers le sud jusqu'à la sortie 237 B (Snow Road East). Le BEST WESTERN Airport Inn & Suites Cleveland est à 400 mètres sur la droite.


Depuis : l'est (Youngstown). Prenez la Route 80 Ohio Turnpike jusqu'à la sortie 161. Prenez l'Interstate 71 North jusqu'à la sortie 237 (Snow Road). Tournez à droite sur Snow Road. Le BEST WESTERN Airport Inn & Suites Cleveland est à 400 mètres sur la droite.


Depuis : l'ouest (Toledo). Prenez la Route 80 Ohio Turnpike jusqu'à...

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