BEST WESTERN Hotel Saluki Inn,  Carbondale

4.0/5  - basé sur 87 notations.
801 N Giant City Road, 62902-6423, Carbondale, United States - Voir la carte
+1 618 351 6611 +1 618 351 1802

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Piscine chauffée
    Piscine chauffée
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Sur la base de 332 avis de voyageur
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Que nos clients soient venus assister à une réunion d'anciens élèves ou à la remise des diplômes de l'université d'Illinois du sud, ou encore profiter du grand air, notre hôtel de Carbondale, Illinois est idéal. Le parc national de Giant City et le lac Cedar Orchid sont deux destinations proches et populaires parmi les passionnés de loisirs extérieurs. Profitez d'une journée de jeux aquatiques, de randonnée, de cyclisme ou d'observation des oiseaux. Nous sommes situés à seulement quelques minutes de la route des vins de Shawnee Hills, avec plus de 12 caves de vinification primées, restaurants, magasins d'antiquités et magasins éclectiques. Notre excellente situation près de l'université d'Illinois du sud permet de rendre visite facilement aux étudiants ou aux professeurs, ou encore d'assister aux cours. Cependant, la situation n'est pas le seul avantage de notre hôtel de Carbondale. Prendre soin de nos clients est une affaire sérieuse. C'est pourquoi nous allions excellent rapport qualité/prix et tarifs compétitif avec les meilleurs équipements. Notre piscine intérieure chauffée est ouverte toute l'année. Notre petit déjeuner gratuit inclut oeufs, petits biscuits et sauce, saucisses, gaufres, pains et pâtisseries variés, céréales chaudes et froides, yaourt et fruits frais. Un jus de fruit bien frais ou un café 100 % Arabica viendra compléter ce repas. Les événements annuels spéciaux attirent également les foules dans la région. Du défilé d'automobiles Street Machine aux concerts Sunset Concert Series à l'université, il se passe toujours quelque chose. Lorsque vous êtes au coeur de Carbondale, les événements passionnants de l'université sont à votre porte. Matchs de football américain et de basketball, conférences et concerts sont quelques-unes des attractions qui se déroulent sur le campus. Le Best Western Carbondale est connu pour son personnel amical qui fera tout son possible pour vous offrir la meilleure expérience. Nous sommes également proches de l'équipe des Salukis de l'université d'Illinois du sud, dont nous sommes très fiers. Que vous soyez ici pour affaires, pour les loisirs ou pour rendre visite à un étudiant, comptez sur nous pour vous offrir un séjour confortable et mémorable. Réservez votre chambre à quelques minutes de l'université au BEST WESTERN Saluki Inn dès maintenant ! Les réservations pour les 12 et 13 mai 2017 font l'objet d'une obligation d'annulation 30 jours à l'avance. Après le 11 avril 2017, une nuit plus taxe seront facturé. Non remboursable.

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Chambre 1

Avis de nos clients


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Basé sur l'avis de 332 voyageurs
Certificate of Excellence
GreenLeader Bronze

 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
174
Très bon
 
102
Moyen
 
30
Médiocre
 
18
Horrible
 
8
En couple En couple 46
En famille En famille 169
Escapade entre amis Escapade entre amis 23
Professionnel Professionnel 60
Voyage solo Voyage solo 21
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
BEST WESTERN Saluki Inn,Carbondale
  • 4
    « Grade: B »

    This is our third stay at this hotel. The first time we stayed for 3 nights, the second time, 4 nights and this time only one night. The staff is always friendly and room is always clean. This time our shower was clogged, but I realize they are psychic and can't fix it if no one reports it. The breakfast is very good, however, they should offer water in addition to juice. The price is very reasonable for what you get and the location is good.

    5
    « Best for the money---over and above »

    I can't say enough good about this place. I've stayed several times this year preparing my son for college and they always go above and beyond. The front desk staff has gotten me milk at 2am to help an upset stomach. The room is always clean. The staff is not only professional but friendly. Tonight I called with a special request for my next stay and John from the front desk physically went and checked the room to see if it met my needs. A few minutes later he called me back--he had checked with his manager and wanted to correct something he had said in error. This may not be the Ritz-Carlton, but it's an amazing place to stay in Carbondale and is my first choice.

    1
    « Will never stay at a Best Western »

    I called the Best Western Saluki Inn in Illinois on December 3, 2015 to book a room for August 20-August 22, 2017. This is when there be a total eclipse and Steven wants to be there. I called this week to confirm the reservation and to update the expiration date on the credit card. The following day I got a call stating that I had to book the room for three nights and the rate has went up. I was quoted $84.99 per night plus tax on 12/3/15 and was also given a confirmation number. Now the rate is $402.99 per night. I understand that rates go up during big events, BUT I reserved my room before the rates went up and they will not honor my reservation now.

    5
    « Great visit »

    We had a very good experience recently. Our room was upgraded and that allowed us to have our friends in the room for conversation. The front desk people were always friendly and willing to help. We asked for restaurant recommendations and we're pleased with the suggestions. The breakfast area was always kept clean and coffee was available at any time. Would stay there again.

    1
    « Lost loyal customer! »

    Definitely disappointed with this location as of today. Highly praised them in a previous review back in June, 2016. Since then I've stayed twice and booked two other reservations for future stays. In December 2015, I those multiple bookings over the phone with Gabby and one of those stays was for this upcoming SIU weekend. During my booking I asked to reserve for 2 nights. Due to recent family matters, I called this morning and spoke to Gabby to change my reservation for only 1 night. She said I couldn't change because it's a 2-night minimum. Being that the 2-night minimum was NEVER mentioned during my original booking, and that I've been a loyal customer to the hotel who was trying to use my reward credit this stay, I asked if anything could be done to edit the stay to one night. She was not helpful what so ever and I hung up to call customer service. During that call to customer service I learned that Gabby cancelled my reservation and they couldn't do anything about my reservation or the issue I had. I called back immediately and my reservation was reinstated, however was told to call back to speak to the General Manager, Brittany. Called back twice and both times she was ?on the phone?, called back a third time and she left the building. Finally, after a half-day runaround, I got a call from a random Karen or Kathy that said Brittany said nothing could be done. Completely bad customer service and no wonder, they said management has changed since my June review! Brittany never took the time to call me back so I cancel this current reservation and all my future stays. I will not be back to this location! I'm sure an SIU family would have LOVED to book the one night I was trying to give up, but instead they rather lose a loyal customer and great review! Now I have NO hotel room and obviously the surrounding area is booked. Overall, I rather have no hotel then be force to stay 2-nights after being rudely treated. Just plain disrespectful!

    5
    « Great room. Great breakfast. »

    Garbriela the office manager corrected a problem we had on check in very quickly and compassionately. Truly a great hospitality person. The rooms were comfortable, very clean and neat. The breakfast area was prepared with care by Lavada.

    4
    « none »

    comfortable, quiet, the girls at front desk went above and beyond to help us- had car trouble and had to stay longer than originally thought- location was good, wish the beds were more firm; liked the indoor pool.

    5
    « Lodging to Catch Early Train »

    The Amtrak train station in Carbondale, IL, is easy to get to when staying at this hotel. We had to catch an early train. The complimentary breakfast is normally available starting at 6 a.m. They had our breakfast ready at 5:30 a.m. because they learned that we had to leave at 6 a.m. to get to the train station. Now, that's what I call service! The staff were very accommodating (we had special needs) and at check-in, I received a warm welcome.

    5
    « Great Hotel close to SIU »

    This hotel is very close to SIU campus. Very close to shopping and restaurants. This hotel is very clean, the beds are comfortable. This hotel is going to be our home for the next four years. The staff is very friendly. The price is not bad either.

    5
    « Friendly and helpful staff, nice rooms, good breakfast »

    We stayed here for 4 nights, and everyone we came in contact with was helpful and friendly. Our room was nice and large and clean. The breakfast, although typical of a Best Western, had fresh fruit in a bowl, hot items, and many other choices. The breakfast area was kept clean and picked up throughout the breakfast times.

  • 4
    « Very Enjoyable Stay »

    I had an early train to catch to Chicago from the Amtrak station located in Carbondale, so instead of getting up super early and driving over an hour from my town, I decided to stay in Carbondale the night before so I wouldn't have to get up so early. Upon arrival I was greeted by a very nice young lady. Checking in was a bit of a problem because the first room didn't have a refrigerator but beyond that everything was fine. The room was very clean and updated. The only thing I might recommend is staying on the top floor because you can hear other guests walking around in the room above you.

    4
    « Great Carbondale hotel »

    Great place close to SIU to stay for meetings or campus visits with a homey Saluki feeling. Nearby to many restaurants, mall, and shopping facilities. Quick access upon entering town from Marion/I-57.

    5
    « Experience at Saluki »

    THe room was great! The people were polite and helpful. When we arrived we were very tired. We had a 9 pound dog so expected a room that wasn't very nice. The room was really nice. Had room to put our luggage. Enough towels. Very nice.

    5
    « Battle In Little Egypt Martial Arts Tournament »

    It was a great stay and the receptionist was very courteous at check in and made sure that my team and I had everything we needed. The kids love the pool. Will stay here again and recommend others as well.

    5
    « Great Stay »

    All was above a normal Best Western. I travel and stay at many Hilton's and Marriott and this hotel is just as nice if not nicer. Staff is excellent, rooms with leather couch and nice quality TV and all decor is updated and very comfortable, Had Fridge and microwave in room.

    3
    « It's ok »

    Room had so much hair everywhere. The extra roll of toilet paper was damp. Hard to get the room cool. Bed was extremely hard and uncomfortable. But for one night stay while we did the Shawnee wine trail, it was fine. Close to a really great vegetarian restaurant, Longbranch.

    4
    « Wine trail weekend »

    We stayed at the Best Western Saluki Inn with some friends for a "wine trail weekend" tour of the wineries surrounding this part of southern Illinois. Overall, the hotel was very inviting and the staff were super friendly. I'm a firefighter and we were offered a small discount which was very appreciated. The room was very nice and up to date with relatively new furnishings as well as a flat panel television, microwave and dorm size refrigerator. Upon entering the room, it smelled fresh and clean but some of the furnishings could have used a good dusting and a more thorough wiping on the surfaces of the nightstand, desk and other surfaces as we found a number of water rings where previous guests had placed and/or spilled beverages. We always travel with disinfectant wipes so the issue was easily remedied. The bathroom was very clean but again, the wash basin area could have used a bit more attention as I noticed some toothpaste splashes on the wall and backsplash. Again, wipes used and no problem. The beds were very soft and comfortable so we slept well each night. Simple breakfast choices such as scrambled eggs and biscuits and sausage gravy were offered every morning along with cereals, bagels, danishes, etc. Coffee, juice and lemonade were available all day. The hotel has a pool area that our friends made use of and enjoyed thoroughly but we were tired from a long day and chose to relax in our room in the evening. I'm sure that we would most likely choose the Best Western Saluki Inn for our next wine trail stay in southern Illinois.

    4
    « Great choice! »

    Very good experience, nice hotel, nice room - will be my choice on next stay as well. I did have bad timing in that the pool was closed for maintenance the day that I would have liked to have used it. Otherwise I was very pleased.

    4
    « Met expectations »

    Our room was comfortable and quiet, but we asked for and received a third-floor room. The room could have been cleaner, there was dirt and dust in the corners of the bathroom floor and Shelves. However the linens were clean. We stayed there two nights after the first night the cleaning service neglected to replace our towels and so we had to go down to the front desk to get fresh towels. They also didn't replenish the coffee supplies in the room. The breakfast area was clean and well stocked with a variety of breakfast items.

    5
    « excelente »

    Service was excellent, people very helpful, we enjoyed the pool, good hours, the breakfasts were always very good, with eggs, bacon or sausage plus rolls or bread with waffles if we desired plus cereals were available, There was always juice and coffee availabe. We were very satisified both of the stays we had at the Saluki Inn in Carbondale, Illinois. Thanks, Tim, Melissa and Bruno Baumgartner

  • 3
    « Attentive staff, below average room »

    The attention Gabby and Brenda gave me improved an otherwise forgetable, average, slightly-worn out motel. Gabby promptly fixed the loose handle on the room door; Brenda, the night clerk, did a great job of quieting a noisy, rowdy group next door to us at midnight.

    4
    « Quality hotel for the money. »

    Very good hotel compared to the others that are offered in Carbondale. Staff is very nice, rooms are clean, serves a decent breakfast and is very centrally located. King beds seem to be more comfortable than the 2 bedroom rooms. Staff is so nice I don't even consider the other hotels any more when I visit Carbondale.

    4
    « Good Stay »

    We didn't book a hotel until we were actually in Carbondale the day we wanted to stay overnight. The staff was very accommodating to us. We had a nice room at a reasonable price. We had a complimentary breakfast that was satisfying. It was a hot day when we arrived and they had lemonade and cookies available for us if we wanted it.

    1
    « Hotel »

    1st room - ice clogged refrig, had to move. 2nd room - neighbor had tv on til 3:45 am - no sleep that night. Called to complain at 3:00 am. I could hear phone ring in adjacent room, but no one answered. Mgr did offer a $20 credit for that night (off of an $80 room). Moved again next morning. 3rd room OK. Started to think I was on some hidden camera TV show. TV channel systems different from room to room with different remotes. Channel listing not always correct. Someone decided that a 1" high piece of granite would make a good threshold in the bathroom. Tripped over it several times. Still looking for that hidden camera. Couldn't get out of there fast enough the next morning!

    5
    « Awesome Stay at an Affordable Price »

    This was a wonderful hotel stay. We were there for three nights while visiting our daughter who was at SIU. Staff was hospitable, breakfast was hot and plentiful. Would definitely return here again. Really enjoyed the heated indoor pool with my granddaughter

    3
    « Grade: C »

    While the hotel was very clean which is typically the most important part for us, the AC unit was so obnoxious. It kicks on and off all day and all night. When it's not on the air is stagnant, but at least quiet. When it is on it's loud and kept us up most of the night. We stayed three nights and didn't sleep well any night. We were on the first floor and the walking above us was also very loud. The breakfast was very good (expect they don't serve water) and the hotel rate was great. The location is accessible to many things within walking distance. However, we've stayed at the Holiday Inn down the road and would have to say that is our preference. This was our second stay at this hotel. If they could redo the AC/Heating, this would be a first choice but not sleeping because of this is not okay.

    5
    « Clean & Quiet »

    Stayed here 2 nights while in town for business. Hotel & room was clean & quiet. It was a busy hotel right off on of the main highways and near a lot of restaurants and things to do. Bed was comfortable and room was very spacious. Would stay here again when in town.

    3
    « Met our needs »

    Found this place on Hotwire for a reasonable price. It is a great 3 star place. It is not lush or fancy, but it had everything we needed. It was a few miles from the SIU campus, easy check in, free breakfast, comfy beds, free wifi, free parking, and had the amenities for a nights stay (blow dryer, shampoo, coffee maker in room, etc.). For a one or two nights stay, it was sufficient and the staff was very friendly. The hotel is close to their mall, and other chain names close by. Would definitely stay again.

    2
    « The evil lurking behind the door »

    check in process was typical, and were told that our room was just cleaned. Um, NO. We walked in and right away I noticed an uneaten orange, a half empty gallon of tea, a dirty fork, an open container of ranch dressing, a 40 oz cup from a gas station, and dirty shorts on the floor. Not what was expected at all. I do not recommend this hotel. VERY DISAPPOINTED.

    4
    « Very good stay »

    We had a very good stay in Carbondale but I do regret the tininess of the breakfast area and the waste caused by plastic plates, cups, knifes and forks. The latter is a US problem which could be done without.

  • 4
    « "Good Room for the Price". »

    This hotel is a great option compared to what you get at the other nearby hotels at a much higher price. The staff is very friendly, the breakfast is as good as what you get at the much higher Hampton Inn down the road. The rooms are large with flat screen TV's, comfy King bed mattresses, and nice amenities. Very clean, good shower pressure, and nicely decorated for an older hotel. Only one nite was it noisy because I was directly under a room of construction workers who got off work at 3 AM in the morning. When I mentioned it to the staff, they moved me to a new room immediately. I would definitely stay here again.

    4
    « Solid. Friendly. Clean. Comfortable. Great. »

    Looking for a hotel while visiting our son, he suggested Best Western, as it's right in town and gets great reviews. Now I know why and I'm so glad he did. The staff is friendly and welcoming, the room was nice, clean, and the beds were excellent. Breakfast? It's not cuisine, but for the price (free) it was well prepared with many choices, and surprisingly good. Next visit we'll definitely stay there again. The price is excellent as well.

    4
    « One Night Stay »

    One night stay to take my daughter home from SIU. Great location to university, friendly staff, clean and comfortable room. Breakfast in the morning was acceptable; better than a fast food option. Will stay here again.

    5
    « Excellent Hotel »

    Much more than I expected. Very clean, modern and beautiful hotel. Staff very accomidating, variety of breakfast items daily, great bed and pillows and all around Excellent hotel. I would definately recommend to anyone staying in the Carbondale area.

    5
    « Clean and Friendly »

    We checked in during shift change, and it was seamless. Every attention to detail was covered. The ladies on the second shift knew there stuff! Super helpful getting cab services (unfortunately, no Uber). Bed was comfortable, and housekeeping was very attentive. Good location, a little tricky entering, but once you get onto it easy to navigate. Simple checkout.

    4
    « Solid hotel »

    This hotel was perfectly fine. The room was clean, the breakfast was adequate and it's conveniently located to both the college and shopping. Staff was also very friendly! Check-in and check-out were both easy.

    5
    « Great Place to Stay After a Concert! »

    Staff was friendly?Pool is indoor?Fitness room is open 24 hours?Room was clean & spacious for a single bed room?Bed was comfy?Bathroom was updated?Great location near the mall & lots of food?FREE breakfast w/good choices?Priced well, we booked for under $100?3/3-STARS!

    5
    « Another wonderful stay »

    I have stayed at the BW Saluki Inn many times over the last year while I am in Carbondale. The staff is always friendly and attentive. The rooms are clean and well maintained. The breakfast is top notch and the pool is amazing. I highly recommend this hotel.

    4
    « Decent place ........ »

    Stayed here for 3 nights in March. The hotel was full almost every night. There was not too much noise but we were in the rear of the hotel which was very nice! Only 1 night the room above us was very noisy for about an hour very late at night. The pool was small but nice - however there is apparently a rule that anyone under 18 must have an adult present at all times to use it. Too bad the room manual says 13 - that should be updated immediately if the age is 18. I would have went down to avoid the embarrassment and upset my son suffered. He is a 3 time gold medal challenge winner. They made him leave immediately and did not ask nicely. Also, the double rooms only have FULL size beds. Very small for 2 good sized people to share. Stayed close to the edge all night. Shower very good size, nice showerhead. Room very good size & clean. Love the fridge and microwave. Breakfast was nice. Only 1 day the Orange Juice was very watery but was fixed immediately. Everything was hot and refilled constantly. Breakfast and hotel staff friendly. Would appreciate the kitchen help wearing a hairnet or wearing their hair back. The manager promised to address that with the staff. Overall a decent stay but I thought the room price was a little high.

    5
    « Better that expected! »

    We didn't have high expectations of this hotel. We usually stay in a little more luxury hotel, but there's not much to choose from in Carbondale! However, we were very pleased! Great service, clean rooms, comfy beds and nice shower. What more can you ask for? We also swam in the pool and had the whole thing to ourselves. My daughter loved it! We didn't eat the complimentary breakfast, but instead asked the front desk to recommend a good place. They sent us to a local favorite, Harbough's, and we loved it.

  • 3
    « Loud AC, avoid rooms close to the road »

    I spent the night here prior to an all day exam. Stayed in rm 224. Would recommend avoiding this room due to traffic noise. There were also AC issues. Every time the AC would kick on it would make such a loud noise that it woke my husband and I. I needed a good night's sleep but did not get it. Other than that the room was good and the front desk people were extremely nice. Breakfast buffet was acceptable. The AC was mentioned to staff at checkout. Hopefully this issue will be resolved.

    5
    « Best Stay in Carbondale!!! »

    Great rooms at a great price!!! Clean rooms, friendly staff, hot & delicious breakfast included, and centrally located!!! This hotel is close to Wal-Mart, University Mall, and most importantly The Pinch Penny Pub!!!

    5
    « Great Stay »

    The staff was friendly and suggested a enjoyable place for dinner. They also gave great directions to the place. We even found a ice cream shop. The location of the hotel is within several chain restaurants and shopping malls. We were happy that the pool was in-doors, since the weather during our stay was cool.

    5
    « BEST STAFF EVER »

    My husband and I have been to this hotel twice while visiting my father. They upgraded our room both times and were unbelievably helpful. Very very clean, wonderfully comfortable blankets. The breakfast bar is AWESOME--Wafflemaker FTW

    3
    « Certainly not queen sized beds! »

    I wish hotels would accurately and honestly state the bed sizes in rooms. I was not overly impressed by the rooms and in particular the beds...they were small. Breakfast was a let down. We arrived with about 30 minutes remaining and many items were out of stock. When the gravy was replenished, it hadn't been heated up prior to being put in the crock pot and was cold.

    5
    « Very Nice »

    Clean hotel, good breakfast, easy to get to, great staff! We would definitely stay at this hotel again. Food and shopping are close by as well. Highway access was easy for traveling around the town and to towns close by for the events we were attending.

    5
    « Wonderful Stay »

    Me and my parents and my dog stayed at this hotel for a couple day wine tasting trip. The lady at the front dest was so pleasant. the rooms were very clean and updated. The bed however was a bit hard, but overall experience was great.

    3
    « Skip the sheets »

    First room was not cleaned. Second room had sheets that were so worn that it would have been best to skip the sheets. Seriously, the sheets need to be replaced. Location just off main thoroughfare is convenient and the university is a short drive. A few restaurants are conveniently located in the same plaza.

    5
    « RELAXING/ FUN »

    We enjoyed our stay. The staff were awesome and hepful in a lot of ways including our stay and knowledge of the surrounding area. The food was fresh, full of variety, and good. We felt safe and comfortable all around morning, noon, and nights.

    3
    « Pushy Cleaning Staff »

    I have stayed at this hotel numerous times but this visit was by far the worst. The door handle was broken on the entrance door to the room, the tub and bathroom had mold and the cleaning staff started cleaning the room prior to us leaving.

  • 4
    « Lovely stay, friendly staff »

    The room was clean and nice. Not a deluxe room by any means but comfortable and friendly staff. Very close to Giant City which you must visit. What a treat to take a walk early in the morning before departing.

    5
    « Softball weekend »

    Me and my girlfriend recently stayed at the establishment for one night and I very impressed with this hotel. The staff were very professional and courteous. Rooms were very updated and clean. They served a very good breakfast with plenty of hot choices. Would definitely stay here again!!!!

    5
    « Excellent »

    Not one complaint! Rooms were clean, service was great. Staff were very nice and helpful. great location. near lots of stores and restaurants. wifi was great. pool was nice. We had a large group staying, the staff was great to us, all 60 of us. Would recommend and would book a room there again.

    5
    « My Stay »

    service was great, staff was great and helpful. the rooms were clean and pleasant the girl at the desk was more than helpful ( Gabbie ) I would have my mother stay here the location was great also, everything you would need is very close

    5
    « Hard to believe that I read some negatives..... »

    Carbondale does not seem know for quality places to stay. This place was a class act through in through, and we stayed 5 days. The internet billing came under a different motel name, so maybe there was a change of hands. We were quite pleased & will return on our next trip. They we significantly less costly than the Holiday Inn, but equally as nice as those I have stayed at.

    4
    « Location »

    The hotel is very conveniently located near many restaurants and shopping areas. The staff is very friendly and helpful. The hotel is very clean and smoke free. If the facility had smoking rooms is was not noticeable.

    5
    « Short Stay in Carbondale »

    This hotel was an excellent value. I was in town on business and needed a nice, clean hotel for one night. The hotel was very quiet and I was able to get a good night's rest. The staff were very friendly and accommodating. The fitness center was very small, but contained treadmills in good working order. I would definitely stay here again.

    2
    « Not a good stay »

    I should've known this would be a disaster from the moment I booked. Was going to be in town for a wedding. Called months before hand to reserve a room in the block the wedding party had secured. Reserved 2 nights. Luckily, the wedding party double checked reservations because the girl who booked my reservation over the phone only reserved me a one night stay. I booked this hotel because my family and the wedding party was staying here. I have stayed at other, nicer hotels in this area before, but due to the discounted rate and pool, I booked here, several months in advance. Upon arrival, there was a sign that the pool was out of order. Since this was one of the main reasons I had booked here instead of elsewhere for a cheaper rate, I inquired as to what additional discount would be provided. The front desk clerk got the manager. He was very rude in addressing this issue. Would not provide any additional discount. His reason was because I should have known the pool was down for repairs since it was posted on the website about 2 weeks ago. However, the problem with this is that I booked about 2 months (over the phone) before our stay so obviously this information was not available for me at the time. He just kept repeating this over and over, "well it has been on our website for the past 2 weeks". Despite them looking up how far in advance my reservation was booked, he would not provide additional discount and spoke to me in a very rude manner. Also, stated that they would have the pool fixed by the following afternoon, however that did us nothing good as we had a wedding to prepare for and attend the following afternoon I thought room was clean until my sister screamed from the shower. I went to see if she was ok and she pointed out a pile of pubic hair on top of the shower head. I can only assume this was intentionally placed, whether by a previous guest or staff it really doesn't matter, what matters is that obviously they did not clean the shower or they would have caught this. Informed front desk and got no reaction, not even an apology and definitely not a discount. This is a first for me. I have stayed at MANY hotels in the past and whenever a guest is inconvenienced there is at least an apology. The hotel itself was located in a good location close to Wal-mart, mall, buffalo wild wings, Japanese steak house and many others. Few minute ride to SIU. Safe area. Typical hotel buffet breakfast. Complimentary newspaper and coffee/tea in lobby was nice. Can't comment on pool as I never got the opportunity to use it. Next time, I'm in town for a game or to visit family, I will stick with what I know--one of the Hampton Inns in Marion or Carbondale.

    5
    « N/a »

    Great place to stay, very clean and quiet, nice breakfast...lots of extras. The staff is helfful and professional. I have stayed at this particular hotel several times and have been very well pleased each and every time.

    5
    « Very clean hotel »

    Thus is one of the cleanest hotel we ever been to for the price we paid. We had good breakfast too with good variety. Easy access to highway. Staff was friendly. Would stay here again. Signed up for the membership program so hopefully we can get more points soon.

  • 4
    « Great stay! »

    Had a wonderful stay overall. The staff was very friendly. The continental breakfast had a nice variety. Rooms were a little dusty but other than that were well stocked. Coffee was always available. The pool and exercise room were nice as well. My only concern was in the pool ceramic tiles were used. These were extremely slick when they became wet. It was very easy to slip even when walking slowly. Other than that, great place to stay!

    5
    « Great Service, Clean Grouds, Nice Amenities »

    I had a great experience at the Best Western in Carbondale. The staff was extremely friendly and the grounds, common areas and rooms were all clean. I think the hotel had great amenities including a pool, gym and breakfast bar. For the price, this is an excellent deal. The manager (A gentleman I forget his name) was extremely friendly. My family and I were there for a funeral and the kind faces and clean areas for us to visit were a plus.

    5
    « Great stay! »

    Another opportunity to stay at my favorite chain of hotels, The Best Western. The experience was great overall. That includes, great service, clean surroundings, comfortable room and a great breakfast. Thank you!

    1
    « all around bad »

    the staff was rude before we even got there. they were harassing us about the card that we wanted to use as we were driving there which was over 2 hours. they had us stressed before we even got there. the fitness center was so tiny and had 3 pieces of equipment and only 2 were working and its not open 24 hours. the pillows were so small not standard size. we were given only 2 towels for a family of 5

    5
    « Best hotel in Carbondale »

    I stayed here with my family and can't say enough about the attention to detail from the rooms, to the breakfast, to the staff. Best hotel for families in Carbondale. The pool is clean. And it is only 5 minutes from the campus.

    3
    « Broken bed »

    I have stayed in this hotel on numerous occasions and the last two times it was not up to par. We brought our daughter back to school for second semester, and didn't notice the bed was broken until we actually got into it that evening. It was so uncomfortable due to it sinking in the middle, we had a poor night sleep. I told the front desk the next morning, and her excuse was that a young travel basketball team was there the weekend before and must have been jumping on the bed. I'm mad at myself for just taking the excuse and walking away. This was our go to hotel when traveling to SIU, but since the last two times were not the greatest experiences, I might have to stay at somewhere else next time.

    5
    « Will be back! »

    Great place to stay, everything was very clean, the entire staff was very courteous, the Wi-Fi worked awesome, have a lot of channels to choose from on the tv, and the breakfast was great with lots of items, even bacon! It is located near a lot of food places and shopping centers and even a movie theatre. I will definitely be staying at the Best Western Saluki Inn the next time I visit Carbondale again!

    5
    « Vacation »

    Went on vacation to Carbondale, IL Sunday 1/24/16 to Tuesday 1/26/16. Best Western Saluki Inn was a nice hotel. Kind, friendly staff that greeted me. Hotel room all the way around was spotless clean felt like home away from home. Everything in the room worked excellent. Great and pleasant stay/visit. Would highly recommend it to anyone traveling through stopping by the Carbondale, IL area. It's a great hotel, price, friendly staff, excellent customer service. Breakfast buffet was great top notch selection of breakfast for anyone who likes breakfast. Upon leaving and checking out staff greeted me with good morning how am I doing. Then asked about my stay and wished me safe travels home. Brought my swimming trunks but didn't go swimming will next time though will make time during my visit to visit the swimming pool. Pool looked nice well maintained. Will for sure book my next visit when I'm heading to Carbondale, IL with Best Western Saluki Inn they earned a great first time customer and will be a repeat customer whenever I stop in Carbondale, IL. University Mall was nice to see and shop at the stores. Fat Bottom Betty's had a great pepperoni pizza. Qin Quan Restaurant was a excellent amazing Chinese buffet. Great food, great customer service, and fast service. Tequila's was a excellent amazing Mexican restaurant. Great food, great customer service, and fast service. O'Charley's had great food, great customer service, and fast service.

    5
    « Great Stay »

    Very comfortable hotel. We checked in late and the front desk person was very nice and alert at that time of day. He even got our 2 rooms close together on the same floor. The breakfast was very good. They had a great assortment of hot and cold choices and everything was very fresh. I just wish the breakfast would last a little longer. When on a lesiure trip sometimes you don't get motivated that early. It was a great stay and would definetly reccommend staying here.

    5
    « Highly recommend! »

    Very clean and friendly staff. The only problem I encountered was the tv remote did not control the the tv. They did offer to change my room but I was just too tired to pack my stuff to move. The front desk clerk was very nice and tried to reprogram the remote.

  • 4
    « Overall Very Good »

    The staff was very friendly and the building was in very good condition. The only minor complaints I had was lighting in the room was a bit on the low end of my expectations and the walls in the bathroom were a little dirty. But again, these were minor things and overall I highly recommend this hotel, especially for its value.

    4
    « Pretty Decent Place »

    The hotel was clean and the staff was pleasant. The bed was very comfortable and there were lots of towels. The location was ideal, as you the hotel is strategically located to several other places, such as restaurants, high way etc.

    5
    « Great visit to Carbondale for Saluki Basketball »

    Visited Carbondale, Illinois for a Southern Illinois University Saluki basketball game and had a great experience. The Saluki Inn was very comfortable. Had a great meal at the Hunan Restaurant on West Main St. Saw an exciting Saluki come from behind win over Illinois State University

    4
    « Youth wrestling in town »

    Hotel was very nice and lively!!! Inside Pool was great for the kids. Staff was very inviting, Room was clean and nice, I would stay here again for sure. Check out was easy. Pictures don't do justice for this hotel.

    5
    « A Pet-Friendy Gem »

    A spotless room, well appointed and comfortable. Our greeting upon arrival was warm and gave the impression that the staff cared that we were their guests. We had a few questions and also asked recommendations for local food. At no time did the staff treat us like we were interrupting their evening. All this while they were managing the checkin of a busload of high school basketball players. Upon early checkout, well before the morning free breakfast was ready, we were provided with a go-bag of snacks. We were very satisfied with this great property and will definitely return!

    4
    « Great value »

    Clean. Friendly staff. Nicely updated. Good clean pool and workout area. Beds were a little hard, but room was nice. Close to Southern Illinois University. Far less money than Hampton, but almost comparable. For the money, a good place to stay.

    5
    « OTA Exam Time »

    Had to come from Clarksvill, Tn to relax before my State board and found this hotel to be close by and to have what I needed for a night before my big exam. The desk clerk was pleasant and the room was nice and very cofortable. I would visit them again. Thanks Best Western Saluki Inn!

    5
    « Very good value. »

    Motel was very nice especially for the price which was lower than a couple others I was considering in the nearby area. The lobby area and breakfast area were good and kept very clean at all times. Our room and beds were very nice and everything was clean and very adequate. Good location. Will stay there again.

    3
    « Wish I had fine print to read. »

    Used debit card for reservation, had $40 plus the total hotel bill taken out of checking account a day before I checked out. Hotel manager stated "thats the policy when you use a debit card, you should have used a charge card". Got $40 back same day..but not till the evening hours after I checked out around 11am. Also, no whirlpool in hotel when website stated it had one, and the pool was cold. Also heard doors opening/closing on/off all night.

    5
    « Nice hotel »

    Nice hotel, staff is friendly. Had one issue with one staff member but the FOM promptly took care of things and worked endlessly to fix it, which she did. I will be staying again my next trip to the area. conveniently located by major shopping and restaurant.

  • 5
    « Overall good »

    Staff was helpful, even when I called to ask questions before booking. The front desk personnel were fast and efficient at both checkin and checkout. They also took care of the breakfast area, which actually put them under some strain occasionally, but they handled well. The rooms were very clean. The cleaning lady one day started cleaning the room at 915, when I ran to the store. She offered to leave for a bit, but I let her go. She was still taking care of business when I had to leave. The pool area was nice, even if the water was a little cold when I got in at 715 am. Some of the paint was floating in the pool water tho. Sadly, two of the three mornings, I tried to get std waffle mix out of the machine and failed. Not sure if it was because it was after 9 both times. The chocolate chip waffle mix came out the second day OK tho. Suggestion tho... they need a sign to mark the entry on the Giant City road entrance. It is a shared road with another strip mall, but the hotel property is on one side. The entrance is hard to see at night, and practically impossible, even tho I knew where it was, to find the night it was raining and pitch black. If I were not being nit-picky, the over all stay was very good.

    4
    « Best in the Area »

    This hotel is clean, updated and functional as well as being close to everything a person would need in the Carbondale, IL area. I am making plans to stay here again and every time I visit the area. Although located in a college town, this hotel caters to families who can quietly enjoy their stay.

    4
    « Convenient and pleasant »

    We stopped in Carbondale on our way from Springfield and St.Louis to Memphis because we wanted to see the IL garden of the gods. We picked it based on TA reviews and it was a good call. Nothing great our bad. Just a clean, decent hotel with good service. Very nice people. Really.

    5
    « Excellent Stay !!! »

    Chris was very helpful along with Manny. Will see you guys next year. Love it.... We have been staying here for last 10 plus years seen as Ramada / Carbondale inn and been best western for last few years. Improving every year. Chris always be happy.

    5
    « Over night stay on the way to Florida »

    Very nice and the 17th Street BBQ is a must in Marion Il. The rooms were wonderful, they were pet friendly and the staff treated you like you were family. The breakfast was outstanding, It is a little off the I-57 corridor, but it's definitely worth the 10 mile short trip west of Marion. If you like BBQ at all.. you have to visit the 17th Street BBQ in Marion. It has been on the Food channel with Guy Fior'e and lives up to the reputation. Everything about this hotel leads me to believe I will be back on my next trip east from Colorado.

    4
    « Super comfy, great value »

    The Saluki Inn was a real pleasant surprise on a ight when, once again rolling in late to a college town, just before a holiday, I needed a place mainly to lay my head, nd didn't want to take out a loan to do that. Located on the same strip east of downtown with a number of competitors ,but a touch closer. Maybe once an indie acquired by Best Western? Anyway the rooms are ample, the complimentary breakfast all you could ask for with the usual choices and then some (I stayed on two nights and noted the hot entrees were different on the two days). Room had a fridge! Pillows were real comfy. I slept like a rock, and that is not my normal, they either are doing something very right, or pumping sedatives into the bedding....:) Views...no, you don't stay on this strip for the views. And I am not sure they have a restaurant onsite. The bathroom was spartan. No charm but nothing broken or disgusting either, quite clean and functional. The room decor a cut above budget. Felt actually kind of nice. And a bigger TV than expected. Also a large number of convenient outlets and means for charging your electronic devices. Plus free wifi -- altho sometimes very slow. They have an indoor pool that is open until 11. Nt the biggest, maybe 30-35' long, but enough to do some laps and turns and loosen up the joints after hrs in a car, just what I wanted. Pool was not terribly warm but more than a polar plunge. Booked online and got room for less than $70. Would stay here every time if could do that regularly.

    5
    « NICE STAY »

    Me and my family visited Best Western Saluki on 11/13/15 to 11/14/15 to watch our nephew play basketball against SIU. The staff were terrific and the floors were super quiet. Our key didn't work and the staff replaced that immediately. We had an issue with our television, and that was fixed within the hour. We look forward to visiting Best Western again in the near future.

    4
    « Excellent Staff and very nice rooms »

    We were traveling with a small group and elected to stay here based on recommendations of friends. Glad we did. The rooms are very nice and super clean. The Desk Clerk Brittany was very pleasant and helped us with local recommendations. The breakfast is above average.

    5
    « Exactly what I wanted »

    Heading down to SIU for a college visit, I was horrified by hotel reviews in the area. Although this hotel ranged about $20 more, it ranked high in reviews & my peace of mind & safety was most important. I'm currently writing this review from a comfy bed with super soft sheets that actually smell good! Checked in at 7pm & feel like I have this great place to myself! It's *super* quiet & clean, making me feel like I'm truly at home. I love the Saluki touch making me excited for our college visit tmmw. Didn't make it to the small pool, however it looked very clean. Wish there was a hot tub. Overall I'm highly pleased. I was able to use a discount that made my stay even cheaper. A complimentary breakfast before checking out is another bonus to this hotel. Great stay!

    5
    « very busy motel. reserve your room well ahead .... »

    I have stayed many times at this motel on local business... quiet,,,indoor pool,,close to shopping banks ect. breakfast note this is a non smoking motel, parking for small trucks/trailers near SIU campus

  • 4
    « Clean and Quiet »

    I have stayed here multiple times the past two years. The hotel is always very clean and comfortable. Upon checking in, the attendant was very nice and provided me a coupon for food at the restaurant across the parking lot. The room was clean, and the internet was strong. Located only about 5 minutes from campus.

    5
    « Best Hotel in Carbondale »

    Great hotel, friendly staff. Room was very nice and clean. My wife left her ID in the room and the cleaning staff found it and the front desk mailed it to her. Great customer service. Would recommend this hotel in you are staying in the Carbondale, IL area. Only wish is they had a indoor hot tub :)

    5
    « great location, clean and friendly staff »

    This Best Western is in a great location. Price was great. Restaurants, stores and coffee shops all close by. Rooms were clean and comfortable. Staff very friendly and helpful. Chocolate chip cookies in the evening are a nice perk. Would definitely stay here again when in the area.

    5
    « Great Value for Price »

    We highly recommend this hotel, especially for its price compared to other hotels in area. Our king room was very roomy and comfortable. Everything is very well maintained. They have many electrical plug ins which is something we look for. The entire staff was very friendly and helpful. They have an excellent breakfast - items are what you find in many places, but eggs and sausage items seemed better than most. Sausage gravy was definitely better than most - was very tasty with sausage actually part of gravy. Liked having a pumpkin spice option for waffles. One small negative was that internet was not very fast. We had our dog with us, and hotel is very pet friendly. One nice touch is that they have a saluki dog image on pet friendly rooms since they are located in a unitersity town that has the saluki as their mascot.

    2
    « The hotel and staff are nice but cleanliness is lacking »

    Upon arriving in our hotel room it smelled as if there was a dirty baby diaper or dead animal somewhere we were unable to locate the source during our stay. I also noticed pubic hair in the sink and on the shower wall upon my arrival. Also that night when I went to bed I found a fingernail clipping in my bed so my sheets were probably not clean. We did not report the problems as every time we went to the desk they were extremely busy with other guests. It is a shame we a had a poor experience as the staff was very nice and this could really be a nice hotel minus the filth and smell.

    5
    « great value »

    great staff, clean hotel with free breakfast, pool, and workout room. Every room has a fridge and microwave. Stay here every year for SIU-C Homecoming. great value for the money. My only negative is that I find the beds to be not so comfortable.

    5
    « Great Place to Stay »

    This is probably one of the best places to stay in Carbondale. It's clean, quite, and just enough distance from the downtown area to get away from all the bars The lobby is welcoming and all of the staff was pleasant. The beds and pillows where very comfortable, the rooms where very quiet. The hotel was pretty full due to it being a home coming weekend. They do have a nice small breakfast available. it's only a 3 story building so they have multiple access to get in around the building and only one elevator. Thanks for the nice stay.

    4
    « Best Western Carbondale, IL »

    Mattress excellent, clean room, okay breakfast, great service. Good location for where we were visiting. Amenities very good. Slept very well as beds were very comfortable. Was wary as price for room was very reasonable but very satisfied with room and location.

    4
    « Just What I Was Looking For »

    I always stay at this hotel when I visit my son at SIU. I look for clean rooms, a comfortable bed, a place to take a swim or do some exercise, courteous service and breakfast. This place has all I am looking for.

    5
    « Super value, enjoyable stay »

    We stayed for 2 nights over the weekend. Picked it because of good nightly rate and great location (near SIU campus, Giant City national Park, convenient strip mall nearby) we were pleasantly surprised by what we received. The room was clean and spacious, equipped with microwave and fridge. Hot breakfast with fresh fruit, egg and great variety of healthy food. Good service from front desk to cleaning staff. Thank you BW for an enjoyable stay.

  • 5
    « Much better than expected. »

    This was a great hotel for the price. We paid a little over $100 and it was far better than we expected! Comparable rooms we've stayed in have cost $150 - $200. The staff was very nice too. The beds were comfortable and the amenities looked pretty new.

    5
    « Best Western Carbondale »

    Great Value Hotel. Clean Rooms, Friendly Staff, Pool just the right temperature! I've stayed at this hotel a number of times and the pool usually was too cold to swim. This stay I noticed management upgraded the pool area, and made sure the pool was heated so guests could swim. Also noticed some upgraded taste better items on the breakfast buffet. You make pumpkin or regular waffles, and much better muffin than in the past. The staff has always been pleasant and helpful. They always make me feel like I am at a 5 star hotel!

    5
    « You get a lot for your money »

    I was impressed by what I saw in the room. This place had more than I was expecting. All the amenities like frig, microwave, desk, hairdryer to name a few. The beds were comfortable and has a nice breakfast. The pool was closed for remodel at the time I was there.

    5
    « A Great Hotel and Staff »

    We have stayed at the Best Western Saluki 3 times in the last 9 months. Staff has been helpful and pleasant every time. Breakfasts are tasty and hot! Would recommend this hotel. When we left the hotel last May I had to ask for many, many towels as we had left our car window open the night before . The passenger's side window had been left open and the seat was soaked!! The towels were given without question. The staff helped me dry the car and take 5 - 6 towels with me which I promised to return.

    5
    « Wonderful place to stay »

    Staff was very friendly and helpful! Room was very large and clean. Nothing fancy, but we don't need much. Large fridge and microwave a plus. Breakfast was average, with some amazing muffins. Quiet except for noisy guests (not the hotel's fault that some people are inconsiderate). Added plus was being greeted with cookies when we would arrive back at the hotel in the evening. If we return to Carbondale we will definitely be staying there again.

    4
    « SIU football »

    This is the best value in Carbondale. The beds are very comfortable, but the hotel is showing it wear. The breakfast area is very busy in the mornings, but the staff tries to keep the food availalble. It is close to campus and the staff is friendly.

    4
    « Great experience »

    Very clean room, great breakfast selection, comfortable stay, desk help very good and considerate. If I were traveling there again, I would stay there again and would recommend it to others traveling in the area

    4
    « Clean and honest »

    Big fridge in the room, quality air conditioning system, decent breakfast, clean room, comfy beds, great location with proximity to shopping, SIU, restaurants, and a grocery store, nice staff. Internet reception was poor (at least in room 209). Will return.

    5
    « GREAT PLACE TO STAY »

    GREAT PLACE TO STAY! Staff is always extremely friendly and helpful! We are frequent flyers as our son is now attending SIU. This is the only place I want to stay! Location is perfect and only minutes from campus!

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'aéroport St. LouisLambert. Prenez l'Interstate 70 East. Rejoignez l'Interstate 64 West. Rejoignez l'Interstate 57 South. Prenez la sortie 54b vers Route 13 West. Conduisez sur 17,5 kilomètres, tournez à gauche sur Giant City Road jusqu'au BEST WESTERN Saluki Inn.


Depuis : l'aéroport de Williamson. Route 13 West. Conduisez pendant 14 kilomètres, tournez à gauche sur Giant City Road jusqu'au BEST WESTERN Saluki Inn.


Depuis : Springfield, Illinois. Prenez l'Interstate 55 South direction Saint Louis. Rejoignez la route 127 à Litchfield, Illinois, direction Greenville, Illinois. Rejoignez l'Interstate 64 West, puis l'Interstate 57 South. Prenez la sortie 54b vers Route 13 West. Cond...

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