BEST WESTERN Plus Altoona Inn,  Altoona

4.0/5  - basé sur 77 notations.
300 34th Avenue NW, 50009-2639, Altoona, United States - Voir la carte
+1 515 967 2400 +1 515 967 0150

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Salle de jeux
    Salle de jeux
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
Note des voyageurs TripAdvisor
Sur la base de 290 avis de voyageur
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Galerie photo :
Vous vous sentirez chez vous au Best Western PLUS, lors de votre visite dans la région d'Altoona. Nous sommes à quelques pas seulement du parc d'attractions Adventureland, de Bass Pro Shop et des champs de course et casino de Prairie Meadows. Cet hôtel rénové, situé dans le centre de l'Iowa, est parfait pour tous les voyageurs. Les familles apprécient le BEST WESTERN PLUS Altoona Inn, et les sensations fortes du parc d'attractions Adventureland, juste en face de l'hôtel. Vous pourrez également vibrer aux champs de course et casino de Prairie Meadows (navette gratuite), à seulement 3 kilomètres. Cet hôtel d'Altoona est à courte distance en voiture du Wells Fargo Arena et des parc d'expositions de l'État d'Iowa, qui accueillent de nombreux événements annuels comme la foire de l'État d'Iowa, la foire automobile Good Guys, les spectacle de tir, les spectacles équestres, les foires artisanales et bien plus encore. Idéalement situé à la sortie de l'I-80, l'hôtel permet d'assister facilement à une des nombreuses manifestations sportives de la région, notamment les tournois de base-ball, la lutte, le State track meet et les Drake Relays. Vous pouvez également visiter Bass Pro Shops, assister aux courses automobiles à Newton et au festival de la tulipe à Pella, Iowa. Les voyageurs d'affaires apprécient également cet hôtel d'Altoona, proche d'entreprises locales telles qu'Iowa Interstate Railroad, Egan Company, Ziegler CAT et divers bureaux du gouvernement de l'État. Le BEST WESTERN PLUS Altoona Inn offre un excellent service clients. Que vous soyez ici pour les affaires ou les loisirs, notre personnel s'engage à vous offrir un séjour inoubliable. Vous apprécierez les chambres modernes et spacieuses, avec télévision câblée, accès gratuit à Internethaut débit, four à micro-ondes et réfrigérateur. Cet hôtel entièrement non fumeur d'Altoona dispose également d'une piscine intérieure d'eau de mer chauffée, une aire d'entraînement et une blanchisserie réservée aux clients de l'hôtel. De plus, un petit déjeuner de complet, chaud et gratuit est servi chaque matin. Pour un voyage qui plaira à tout le monde à un tarif abordable, réservez une chambre dès aujourd'hui au Best Western PLUS Altoona Inn !

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Chambre 1

Avis de nos clients


trip advisor img
Basé sur l'avis de 290 voyageurs
Certificate of Excellence
GreenLeader Bronze

 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
141
Très bon
 
70
Moyen
 
52
Médiocre
 
13
Horrible
 
14
En couple En couple 50
En famille En famille 107
Escapade entre amis Escapade entre amis 14
Professionnel Professionnel 91
Voyage solo Voyage solo 12
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
BEST WESTERN Plus Altoona Inn,Altoona
  • 5
    « Great hotel »

    Mary at the friend desk was very polite and even helped find a good place to eat. She always said hi when we would walk by. The rooms were clean and comfortable. The whole hotel seemed to be well kept. I will definitely stay again.

    3
    « Mixed review »

    My family always stays at this hotel when we go to Adventureland because you just can't beat what it offers. Great location, clean rooms, good breakfast with both hot and cold options. The problem was the wall unit smelled like mildew. Fortunately we were able to open the windows and it was cool the night we stayed. If not for that issue, we would highly recommend this hotel.

    3
    « Nice and friendly staff »

    We stayed at Altoona Best Western while attending an event at the Des Moines fairgrounds. It is a convenient location. The staff is very friendly. However the rooms are small. The rooms are beginning to look old and suffering from wear. All that being said, I would stay there again due to convenient location.

    2
    « Passing Through »

    My family and I were passing through, We didn't realize there was an amusement park right next door, didn't bother us, be expect traffic and noise from the park. There were other erie sounds around the hotel, to find out there they cicadas (not something we have in our hometown). However, the room itself smelled bad! The beds were clean, the floor was clean, but the room itself had a horrible smell and we had to laundry the next day to get rid of the odor from our clothes. The pool wasn't great either. It smelled and left a salty residue on our skin. We were concerned about our vehicle and was told they have cameras on location and do walk the premises at night.

    1
    « Cancelled our RSVP upon arrival »

    I'm a professional Driver but was appalled when I arrived to see 'Big-Rigs' driving through the mud of the front yard and parking! Then on my way in had to navigate through a throng of 'guests' smoking in front of the door while sitting on the ground, on garbage cans, and pails form their trucks. Looked more like a transient hotel! went in and cancelled, then booked at a nearby hotel for an extra $20

    5
    « Overnight stay »

    We were traveling through the area and needed a place to stop for the evening. The Best Western was nice and quiet. Rooms were clean and the beds were comfortable. They offered breakfast in the morning that had quite a few choices. Nice way to start the morning before heading out on the road again.

    5
    « Great stay across the street from Adventureland »

    We arrived an hour before checkin actually started (3pm) so our room wasn't ready yet. They had had a few cancellations and a king room had opened up, so they upgraded us at no additional cost. And our room was ready within 15 minutes. The room was clean and comfortable. There was a varied breakfast with hot and cold items. Staff was friendly and helpful. The vending machine ate my money and wouldn't give me a bottle of anything and another vending machine returned my money but shorted me a quarter. The gal at the front desk reimbursed me for all of it plus gave me a bottle of water at no cost. They go out of their way to satisfy their customers. Rates were high because of the State Fair, but every place in town was the same way.

    3
    « Comfortable, but not special »

    Room was comfortable, breakfast adequate, staff very friendly and most helpful. Hotel shows wear and could use some updates, especially in the bathroom. Close to major highways and easy drive into Des Moines. Had issues with key card, twice, and TV remote didn't work, though staff were quick to resolve.

    5
    « "Great Stay" »

    We stayed at this hotel again on August 10 and 11 2016. This hotel is a great place to stay! Staff are all great, rooms are great! Everything was great! The lady that checked us in was very helpful! Her name is Karla. Our daughter and granddaughter enjoyed the pool, the cookies and popcorn! We will stay at this hotel every time we go to Altoona. I would recommend this hotel to everyone! This hotel is close to Adventureland, but we stayed this time to go to the Iowa State Fair!

    1
    « Dirty »

    Picked this place from reviews online. Walked in and stood around while employees restocked the coffee station. There was caution tape and a strong smell of cleaner that took over the lobby. Once in our room, it was ok. Nothing fancy. About 5-10 minutes after being in the room we received a knock on our door and an employee (well I think she was an employee, she didn't have anything identifying herself as an employee) was at our door with what appeared to be a can of bug spray. After I opened the door she seemed surprised that someone was in the room and then just said sorry and left. After that, we didn't want to stay there anymore and left.

  • 3
    « Our room was a bit on the smelly side... »

    While this hotel has been recently renovated, we found our room had a rank musty smell. It wasn't all that bad when we first arrived, and we were on our way out to dinner anyway, starving after a long day of driving (2500 miles this road trip). But the smell got worse after each of us showered, as if the moisture from the steam stirred something up. We had heard the staff tell another customer at the counter that the hotel was full that night, so we didn't bother to ask to switch rooms. We were put into the Handicap Accessible room directly adjacent to the pool and laundry room, a good sign that we got the last room since we didn't request it. This room was also adjacent to a stairwell, which was quite noisy at night. Nothing we could do, so we stuck it out until morning. But my husband absolutely could not wait to get out of that room in the morning. I thought the hotel wasn't perfectly clean (the foyer was covered in dust, and when you looked closely in the corners of the bathroom, its age was showing despite the renovation with discolored grout in the floortiles, etc). But it seemed clean enough that I didn't want to give it 2 stars. But I couldn't in good conscience give it more than 3 stars. Oh, and I agree with other reviewers, parking is far too tight for the number of rooms. We were lucky to find a spot after we came back from dinner.

    5
    « Great Choice »

    We really enjoyed the motel and would stay there again. Both of the BW Plus hotels we have stayed at on our 3-week road trip were the best places we have stayed. Nice room and a great location. Many good restaurants nearby. The Adventure Park is across the road, so there are a lot of families in the summer, but this wasn't a problem. Large and comfortable room and great staff.

    4
    « Close to Adventureland »

    This place is right across the street from Adventureland--super convienient--and walking distance if you want to avoid the $10 parking free. The place was clean. It wasn't fancy, but comfy, and a great place to crash after an exhausting day at Adventureland/Adventure Bay. Though we did not use the pool, it looked nice enough. Breakfast was very good--eggs, sausage, biscuits and gravy, pancakes, cereals, fruit, yourt, bagels, muffins. My picky kids were both able to find something they liked. I would stay here again for sure the next time I come to Adventureland.

    5
    « Great Motel »

    Very nice motel, right across the street from Adventureland. Entrance to amusement park is less than a 5 minute walk from motel. Avoid the $10 parking fee at the amusement park and stay at the motel. Breakfast bar is great for folks not wanting to drive down the road for a fast food breakfast. Friendly and polite staff.

    5
    « Weekend Getaway! »

    Staff was excellent, very friendly, and very accommodating! The beds were super comfortable. Absolutely loved the shuttle service to the casino. Take advantage of that service. The only downfall was the entrance to Adventureland crossing over that very busy road from the hotel. It would be nice to have a stop sign or signs or just a pedestrian flashing light as there was an accident when we were there. Otherwise, great stay. Thank you!

    3
    « Needs updates »

    Stayed in a block of rooms reserved for a family wedding. Lobby area isn't real welcoming. Entered the room it smelled like a stinky deodorizer, air felt wet or humid. Rooms dark and drab. Frig included. Slept good. Breakfast pretty average, hot and cold foods. Probably will look elsewhere next time.

    4
    « Great hotel close to the interstate and lots of attractions! »

    My boyfriend selected this hotel for us to stay in as we were attending an event that was being held close to here. We have stayed in Best Westerns previously when we traveled and this was definitely one of the nicer ones we have stayed in. The location is ideal as it is right off of Interstate 80 and for families or those going to Adventureland, it is literally right across the street from the backside of the theme park. So you are able to park here and then walk right over to the park, which is handy as then you are not having to pay the $15 to park at Adventureland. This hotel is also within just two miles of Prairie Meadows Race Track and Casino, which while they do have their own hotel, this hotel is a less expensive option to consider. Finally this Best Western is also not too far (about a 10-15 min drive down Interstate 80) from the Newton Speedway. This is great both for the fans and crew members. There were actually quite a few people staying here that were both fans and crew members, as there were races going on the weekend that we stayed. While the hotel was obviously full of families due to its proximity to Adventureland, it was not noisy at all. We literally only heard some kids just once in the hallway and it was earlier in the evening. That being said though the room that we were in, Room 233, which is on floor 2 of three floors in the hotel, had a very creaky ceiling! What I mean by that is literally every time some one was walking around on the floor above us, in the room that was directly above ours, there was a very annoying creaking noise and it just happened to be right above our bed too. So perhaps that is something that their maintenance needs to check into. Other than that there was no noise from the hallway and thankfully our room was at the end of the hallway. One other odd thing that we did notice was that on the second floor where our room was, when you get off the elevator there is a sign directing you to the various room numbers. However according to the sign the rooms ended at 232, yet we were in room 233. So they may want to add that to the sign or someone might get confused The room itself was very tastefully decorated, the room temperature was easily adjustable, the bed was wonderfully comfortable, there were an ample amount of pillows that were just right, not too soft and not too firm. The blankets were great. There was a small in-room coffee maker, microwave and fridge that we did not use, but that would come in handy if you were bringing back leftovers. There was a very nice flat screen television, and closet too. The bathroom was decent sized and they had nice toiletries too. We did not get a chance to check out the pool, but when I peeked in at it, it looked decent. Their breakfast buffet was very nice, they had pancakes (a nice departure from the usual hotel breakfast buffet fare of waffles), really goods sausage links, scrambled eggs, various flavors of mini muffins, bread for toast (including cinnamon), English muffins, bagels, various types of dry cereal, oatmeal, yogurt, milk, juice and coffee. Everything was kept very well stocked, the area was nice and clean with ample seating and Bonnie the breakfast hostess was very sweet and did a great job keeping up with how busy it was. Their breakfast runs until 9am during the week and until 10am on Saturdays (when we were there). Check in and check out were both a breeze and everyone there from the front desk staff to the housekeepers were very friendly. Overall we really enjoyed our one night here and felt like we really got our money's worth. We would recommend this hotel and look forward to staying here at some point in the future.

    4
    « Warm Hospitality on a Cold Snowy Day »

    We traveled here over the Christmas/New Years holidays and were caught in an unexpected ice/snow storm. We decided to stay an extra day in Altoona and wait for the storm to blow over. The staff was very welcoming, they had warm chocolate chip cookies at the desk, and were able to book a second night for us. We were more or less stuck in our room for a day, but it was comfortable and we spent most of the day reading. The room was spacious and all of the furnishings were comfortable. The internet worked great and there's a fantastic BBQ joint across the street (featured on the TV show "Man vs Food"). Their offseason rates are reasonable and we liked our stay so much that we signed up for Best Western Rewards, and it remains our first choice for a reasonably-priced, comfortable accommodation.

    5
    « Above and beyond »

    I was lost and traveling with two young children and unable to find the hotel. I drove around for about an hour until I gave up and called the hotel front desk clerk. She proceeded to give directions and I told her I completely turned around on my directions. She stayed on the phone with me until I reached the hotel. I cannot tell you how relieved I was she talked me through to my destination. Amazing service!!

    5
    « Admin.Assist. »

    Mary was great!! Good room, kept same room each week, for 3.5 weeks(thanks to Mary!!) with checkin on Monday and checkout on Fridays...made it more like "home". Good breakfast and nice weight room, didn't use the pool but looked average or above. Clean room and same as how I left it, minus bed made and supplies restocked!! Overall, I would return next time I come to Des Moines area!!

  • 5
    « Service staff was excellent. Mary went out of her way to make sure our stay was fun. »

    Mary was extra nice to us and was so friendly. She made sure we had fresh popcorn and cookies. We played games and cards in the breakfast room and she was so nice to check with us to see if we needed anything.

    4
    « Last minute decision to stay in a hotel »

    You know when you are in limbo on whether to stay at a hotel or travel home? Well, the time of evening when I finished eating supper withe my brother and sister-in-law was around 9:30 in the evening. I was in Altoona and had a drive of 1 1/2 hours to get home and decided to find a hotel. I went to this hotel and was lucky enough that they had a room for me. The check-in person was super nice and made my decision to stay there very easy. The hotel was convenient and the perfect location for me.

    4
    « Great location »

    We visited July 16th and 17th. We traveled 4 hours from Minnesota and were quite pleased when James took the extra effort to get us into the hotel by 12:30. I called a couple times and he was so polite and never seemed annoyed when I called. The staff was all very polite and it was cool to look out the window and see the rides at Adventureland the rooms reminded me of a retro Hotel yet they weren't old if that makes sense. Very clean. We had the breakfast on Monday morning and whoever made the biscuits and gravy it was very good. It was very Central located to the freeways and I liked that we could get a shuttle from the casino/track to pick us up so we didn't have to drive. However Sunday because of the Exotic Animal races the traffic was so bad they weren't offering the shuttle. We ate at Jethro's around the corner and had fun at the casino. Thank you for a nice stay

    5
    « An excellent inexpensive hotel with great staff »

    Comfortable and clean, which is all we needed. Friendly and helpful, which made it all the better. Great staff who helped us through some struggles we were having with an online reservation service. A really wonderful free breakfast, and Wi-Fi available for us, which was very important. Very good price. All in all, highly recommended!

    5
    « Great hotel with great staff »

    Nice hotel, very clean, good breakfast and great customer service. Convenient in town and right off the highway. Staff went out of their way to make my stay comfortable and valuable. Would stay here again and recommend this hotel.

    4
    « Close to Adventureland »

    The hotel is the closest one to Adventureland. However, that was reflected in the price which was much more than it should have been for a hotel of that type. The service was good, and it was clean and comfortable. The checkout time is rigid, at 11am. They have a sign that you will be charged for another night if you stay past 11am. The breakfast is typical but not appealing. We elected to eat breakfast elsewhere. That being said, we would still choose to stay at this hotel for future visits to Adventureland. The location can't be beat. We walk to Adventureland from the hotel.

    3
    « Good location for Adventureland, property needs a refresh »

    This hotel offers an affordable alternative to the Adventureland Inn if you want to stay near the Amusement and Water Park. We booked it based upon reviews of both properties. The 'value for ratings' equation suggested the BW was the way to go. Family traveling with us elected to stay at the Adventureland Inn, so we were able to compare the two. My Average rating is relative to my expectations for a 2 Star property. The property needs to be renovated, or minimally, rooms need to be seriously refreshed with new paint, carpeting and furniture. Water damage and peeling paint was apparent on the ceilings of our first floor unit. The room had a strong musty smell - humidity and moisture seem to be a problem here. Grime was visible and sticky to the touch on the blow dryer power cord in the bathroom. Light bulbs were burnt out in several fixtures. The room was otherwise acceptably clean. The included breakfast was typical for this format, though the breakfast room was too small to accommodate all of the guests who were attempting to eat. It seemed that they were understaffed for two reasons. First, when we arrived, the sole staff member was on the phone taking a reservation, had a second caller on hold to place another reservation, and eventually got to us for our check in. This was mid afternoon on a Saturday. Second, requesting a 1 hour late checkout time was not accommodated on a Tuesday morning, but a 30 minute extension was offered with the statement "but it's a real hardship for us." My assumption is that they didn't have the staff to turn the rooms in time. We declined and left before checkout time. A visit to our family's accommodations at Adventurland Inn revealed a much nicer property. Without going into details, I'd rate it a 4 for a 3 Star property. The pools, onsite restaurant, and other amenities make it the best place to stay near the park - even for the premium rate. We vacation here every July 4th - next year it's back to Adventureland Inn.

    4
    « Close to Prairie Meadows »

    We like staying at this hotel since it's close to the Prairie Meadows Horse Track. A shuttle from the casino is also provided for pick up at this hotel which is a big plus. Mary assisted us in making sure the shuttle was on it's way. She was most helpful as we appreciated her taking the time to do this for us. Thank you again Mary!

    4
    « Nice spot! »

    Very comfy beds!! Friendly service, cookies and popcorn in the lobby at night. Others were complaining of rooms being humid, but mine was great. Very clean too!!! Will stay again when in the area. It would be a great spot for a family stay with Adventureland being right across the street!

    3
    « Not as nice as we expected. »

    We have stayed at many Best Westerns over the years of vacationing and business travel. The room was very nice. The hallways had dirt and debris in them. The pool was very small, and so was the breakfast area. Many guests had to eat in the lobby without tables.

  • 5
    « Good location and helpful staff. »

    Good value for the price. Good location. Plenty of parking. Friendly and helpful staff. Comfortable beds and hot fresh b-fast. They treat you like family, well the ones you want to be around. Thanks, Mary.

    5
    « Excellent Customer Service »

    Best Western has excellent customer service, the front desk agent was able to attend to my needs when my room key did not work the first time, she went up to the room with me to make sure it unlocked my door properly. The check out process was quick as well, taking only 1 minute.

    5
    « Great place to stay! »

    Everything about this hotel was good for us. Friendly, helpful staff, very clean and comfy room, indoor, saltwater pool, nice, hot breakfast and within walking distance (just across the street) to Adventureland! I would highly recommend this hotel to anyone.

    5
    « Travel Stay »

    I really enjoy staying here! This hotel is very clean and the staff are very kind and will go out of there way to make sure your stay is stress and worry free. Mary at the front desk is very nice and helpful.Thanks for the pleasant stay !

    5
    « Fantastic! »

    The rooms were quaint but nice! Clean and tidy. Breakfast was very good. Adventure land was just across the road so it was a quick walk without having to pay the 10$ parking fee! Mary who works the front desk is an absolute sweetheart and incredibly helpful. Will definitely stay again!

    5
    « Great experience »

    I had a great experience staying at this motel. The staff at the front desk were very friendly and met all of my needs. Breakfast was very tasty and the employee working this area was very friendly and ensured that there was plenty of food available. The pool area was clean and enjoyable. The room was quiet and clean. Bed was comfortable. I was very satisfied with this visit and would recommend this hotel

    2
    « Disappointed »

    This hotel is average at best. The rooms are small and the furniture in them are HUGE making them feel even smaller. The shower dripped throughout the stay and the shower curtain holder was broken so the shower curtain never stayed closed. The toilet ran on and off as well. The breakfast was okay- we stayed on a weekend where there was a youth baseball team staying at the hotel so the staff seemed less than thrilled with number of folks trying to grab breakfast. I overheard staff comment about the food and that once it's gone that's it and this was before 9 a.m. and breakfast was supposed to last till 10. My family would have liked to eat before 9 but the breakfast area was packed. The worst treatment we received was around 11 p.m. My extended family was gathered together after a family reunion in the lobby area/breakfast area. There were several other guests there as well. We were told that at 11 we would need to relocate and were given two different areas that we could go. We relocated to one of those areas right before 11 and within a few minutes a new employee came to this location and addressed us and said we would need to move again, that our noise level was too high, that other guests could hear us because their windows were open. It should be noted that as I type this over an hour later that it is still 82 degrees out so no one has their windows open. When questioned about the discrepancy with what we were told about were we could go the employee said he is in charge now. He was rude and treated my family like we were children and most of us in attendance were over 55 years old. When I left the area and entered the hallway to head back to my room no noise whatsoever could be heard and there were multiple family members and other guests still in area that was not approved. Needless to say the great evening of family fellowship was ruined. I will not be staying at this hotel for future family get togethers and will not be recommending it to any family or friends.

    5
    « Bowl 2016 »

    Very nice hotel. Great rooms. Quite. People went out of there way to help. Nice town. Great breakfast also. Hotel was right off interstate 80. Very easy to get to. Lots of gas ,food , and shops in area

    3
    « Stay »

    Ok hotel - a little expensive for small room/bathroom/pool. Seating area for pool was large and fitness facility had a lot of equipment in small area. There was also not enough room for everybody to sit in breakfast area.

    2
    « Rate far too high for quality level of room »

    * Nightly rate is far too high for what you get * Room is smaller than similarly priced rooms at other hotels * Insufficient desk space * Insufficient counter space in bathroom * Decor is outdated * Breakfast was good * Staff ranged from good to excellent in professionalism and helpfulness

  • 5
    « Great Experience »

    The check in ladies are the best. Mary was the one who helped me and she has to be one of the kindest people I have ever met. They had fresh cookies and milk waiting upon our arrival. You can't ask for much better than that. So glad we chose this hotel.

    1
    « Review »

    Horrible... When I called to reserve I was told that this was a brand new hotel and it was VERY clean... It is not new at all and not clean.. Plus it was 90 degrees outside and the air conditioner did not work, plus the shower head did not work right and it smelled musty and moldy in the room. Not brand new accommodations at all. Very disappointed

    5
    « Buisness »

    The hotel was clean, pleasant, breakfast was good. Check in was quick and easy and I had no problems. The bed was large and comfortable. The bathroom was clean. I enjoyed my stay and would bring my kids here.

    3
    « Consider this hotel for a casino or amusement park stay »

    This hotel has a great location for visiting Adventureland Park or Prairie Meadows casino. The bed was comfortable and so was the room. I swam in the indoor salt-water pool and it was warm. There isn't a jacuzzi (whirlpool). The staff members were pleasant and helpful. The hotel offered a free breakfast, but the flow of people to access the breakfast was not well designed and caused delay.

    4
    « President »

    The staff at this hotel was very friendly, helpful, and accommodating. Kim did an excellent job keeping the breakfast area well stocked with fresh food & hot coffee! Rooms were a little small, but were clean and comfortable. I would definitely stay here again.

    5
    « Top Notch in Every Way »

    Front desk staff was outstanding, especially Karla. She had several restaurant recommendations as well as suggesting we save a few bucks on the parking at the amusement park by leaving our car at the hotel. We stayed 2 nights and were not disappointed. Room was clean, breakfast great, and we slept well. This was a great choice for us right across from Adventureland. Will definitely stay here again for our future visits to the amusement park.

    5
    « Friendly Folks »

    As always, my stay at the Best Western was great. Everything was very clean and accommodating. Staff is always friendly and helpful. Mary is great to work with along with Carla. Breakfast is pretty good for a continental, with some hot dishes. It is close to many venues and good restaurants. I would recommend this as a great place to stay for a night or a few.

    5
    « Great Stay »

    Wonderful breakfast, nice hotel, rooms were clean and popcorn in the lobby. We were walking distance to the Amusement Park, saved $10 on parking. Staff was very friendly and helpful, they also told us about discount tickets at Casey's Gas station.

    5
    « Nice Stay »

    I made this reservation ahead of time based on TripAdvisor reviews, and I wasn't disappointed. We were traveling from Indiana to Colorado, and it was a great place to stay overnight. Clean, good breakfast, and very courteous and helpful staff. I would highly recommend this hotel and would stay again if the occasion arises!

    5
    « Very nice Place to stay »

    We arrived late because we was traveling out west. Great place to stay. Staff was very friendly and accommodating. Full hot Breakfast bar. Room was nice size and very clean. Would highly recommend this hotel and would stay there again.

  • 4
    « Home away from home »

    The entire property is really clean and the staff is always friendly and accommodating. I've been staying here on regular business trips for over a year and it's one of my favorite hotels to stay at. Mary is always very helpful and a joy to do business with.

    5
    « Iowa Vacation »

    This hotel provided great service, and excellent location for food, shopping, casino, and amusement park. Also it was a location that provided a central home base to travel to other cities in central Iowa.

    5
    « Great Facility »

    Great location, facility, and staff! Especially Mary, gives great advise on sites and is very welcoming upon your arrival. Location is perfect, next to casino, bass pro shops, and adventure land. Plus great food at Jethro's Pepperoni!

    5
    « Best hotel »

    Mary is an amazing person, and helps us with anything we need. You have the best helpers in Altoona! They also made cookies that were perfect and have outstanding breakfast!! The hotel is a fair price, and a good surroundings. They have a good comfy lounge and makes me feel somewhat at home. They are very organized and respectable people. They give a helpful smile to everyone!

    5
    « State Track »

    Mary is THE BEST and Kim in the breakfast room, and Will, it was the best stay of my life and I'm sad I won't get to see my ladies anymore because I'm a senior and I won't run here again, I also loved the cookies they made, they were delicious, Mary is cute??????

    5
    « State Track »

    Mary is the nicest lady you will ever meet. And Kim is a great breakfast room women. Best hotel in The metro area. This is a great stay and if you're going to the state Track meet or any other event or activity come here. Also mary made my track team cookies.

    5
    « Awesome staff »

    Staff is great, especially Karla! Always on top of having me checked in as soon as she sees me role into the lot. Professional and welcoming. Rooms always clean and quite. I stay here twice a week and keep coming back. Don't have much else to say

    5
    « Tremendous Hotel with Awesome Staff »

    I travel on a weekly basis with my job. Thus I spend a great amount of time in airports, rental cars and hotels. When I am in the Des Moines / Altoona, Iowa area the Best Western Plus in Altoona has been hotel for over 20 years now. Thus my stays there date back to the days before it became a Best Western Plus. While the hotel is always clean and the beds comfy, it is the staff that means the most to me. It is not uncommon in my travels to change hotels for one reason or another. That thought never crosses my mind here. I love the staff and the hospitality they provide. Robyn and Karla do an amazing job of providing customers with tremendous service and hospitality. I always look forward to my travels to the Des Moines/ Altoona area and getting a chance to see them. And for me no visit is complete to the Best Western Plus without crossing paths with Barabara in housekeeping. She is a tremendous lady that does a great job of representing the hotel well. Some faces and names may change from visit to vist over the years, but you can count on being greeted with warmth and sleeping well in this quality extremely well maintained hotel. Thanks Robyn, Karla, Barbara and the rest of of he Best Western Plus staff for your tremendous hospitality visit after visit.

    5
    « JimmyB »

    This is my home away from home. I check in in April and I check out in December. I get the best customer service from Mary making cookie at night. Will and Anthony the night audit having breakfast ready when I leave for work. Tiff and Pam keep my room clean. Karla, Kim and Robyn make sure I have the same room for my stay there. This is a great place to stay!

    5
    « excellent stay »

    very friendly people and know who you are when I call in. Very good breakfast. The rooms are very clean. The service is excellent. could be a little more room for truck parking. But I have a place to park the trailer. have to drive a bit to get something to eat but the places are not all that far away.

  • 4
    « Drake Relays »

    We like staying at Best Westerns and this one did not disappoint us. Very friendly staff and great service. The breakfast bar was loaded with lots of choices including the great pancake maker. We would stay here again.

    4
    « Our Spring trip accross Iowa »

    Pleasant stay for an overnight stop. This hotel is easy to get to from major highways. The furnishings were nice. The staff was helpful and the breakfast was ready to go when we were. Overall, a pleasant experience.

    5
    « Excellent price, Room very Big, »

    Check in as usual very easy, we are Harley Davidson Platinum card holders, called and made reservations on phone, was there for funeral, very clean, our room lower floor, last room 101 NS, king bed, very comfy, mini fridge, cold for beverages! yeah! had trouble with not getting all channels, but Mary, at desk refreshed it and Viola! all channels instantly. No problems. Clean, Nice indoor pool, wish I would have gotten in, but was sick. was there for funeral. Mary at front desk, wonderful, No problems, Lots of parking and quiet! Thanks!

    5
    « Great »

    Hotel is very nice and relaxing. Mary went out of her way to make sure I was taken care of. She was very friendly! I would highly recommend this hotel. The pool is salt water and very relaxing. The complimentary cookies and popcorn were very nice. The breakfast was a good selection.

    3
    « The service turned an average motel into an excellent experience. »

    Mary was awesome. All of the staff was very friendly and helpful, but Mary went far beyond my expectations for hotel staff. I give her an 11 on a scale of 1 to 10. The staff, as a whole, went out of their way to make sure that our stay was a good experience. The rooms were smaller than I would have liked, but the service we received will result in return visits.

    5
    « Karla at the front desk was great! »

    Karla made my limited time with family so much nicer with an early check in.We all enjoyed the pool area.Too bad maintenance of pool cant be done at night while guests are sleeping.We will be back-Karla you are the best!!

    5
    « Lavelle Dushaun Johnson Sr »

    My truck was down for repairs and Mary Ohland was the BEST!!! I've been in Retail and Restaurant Management for over 25 years and she gave me some of the GREATEST experience that I've received and I travel a lot! Koudos to Mary.

    1
    « Stay away »

    Hole in floor windows did not open poor parking Breakfast was good people working were friendly. We have stayed here before and had trouble with key not working when we left and came back happen everytime we left

    5
    « Great Staff Clean Rooms Excellent Customer Service »

    I have stayed at this facility a handful of times. The staff are always cheerful and pleasant and have come to know me and my travel mate by first name. The rooms have always been clean and tidy. The complimentary breakfast is a yummy bonus!! Karla and staff do a great job at this hotel!

    5
    « Very welcoming staff, quiet, comfortable, affordable place! »

    I have stayed there several times over the past year. Karla and the entire staff are so wonderful and positive...From the cookies when you check in, information about the community, to a great breakfast , they will go above and beyond to make sure your stay is nice! I greatly appreciate everything...!!!!

  • 5
    « Home away from home »

    I travel weekly and this is my favorite place to stay, everyone is very helpful. Karla remembers my favorite room and always has a cheery greeting in the morning; all the ladies here are great and will make your stay comfortable.

    3
    « Where's the PLUS at this Best Western? »

    My stay at this hotel was typical of a Best Western. I find it hard to see where it becomes a Best Western Plus. The furnishings seemed to crowd the room, but overall the stay was comfortable. I am glad for that. If I am ever back in the area I would stay again, knowing what I am getting.

    5
    « Fery comforting, and Home like personal stay »

    In the past year This has been my home, the staff is wounderful, Mary goes out of here way to make it feel like home to me, breakfast is always ready early, and everyones always happy to see you :) Mary Is truly the Best... she deff goes above and beyond to make your stay comfortable!!

    4
    « Hotel switch »

    I originally had booked a deluxe queen from motel 6 and we'll let me tell you we walked in and it was more like a deluxe twin. The heater sounded like a semi parked out side the window running no batteries in remote for a very small TV went to the front and there were people complaining about their room being a health hazard. Then cops came in something about drugs. The guy came to look at heater and I also asked him if it was a deluxe queen his response yes theno he walks in behind me and said maybe not. Needless to say my fiance and I decided to call best western and Mary was amazing she said she had a room for 2nd nights avaliable and to come on over. We got here the service from Mary was amazing got us right into a room. Very clean here smells clean too very happy with my service and experience here just wish pool was warmer but hey better then where we started our night off at. So great full thanks so much to Mary at best western plus Altoona inn

    5
    « Top notch customer service »

    I travel frequently and the Best Western Plus in Altoona has always been a good place to stay. From reserving my room until I check out, I find exceptional customer service. The front desk staff take time to greet everyone and say something nice to each customer. The lady who works in the morning breakfast room always smiles and greets everyone. I wanted to mention that Karla takes the time to make sure the customer feels welcome. A great hotel and it's close to restaurants.

    5
    « Hotel stay »

    I spend about 150 nights per year in hotels and the Altoona, IA Best Western is by far my favorite. I feel the most welcome and appreciated there of all places. I especially appreciate the way Robin and Karla are always prepared for my arrival!

    5
    « Mary was a rock star! »

    A very nice hotel, perfect for our needs, and Mary at the front desk was a great help when our Expedia booking had some glitches in it. The hotel is nice and clean, the breakfast was way above average, and we would definitely come back to this hotel again. Excellent!

    5
    « friendly stay »

    Excellent service and comfortable rooms! Karla and crew always make you feel like family. Great restaurants within walking distance of motel. Bass Pro Shop is also nearby - within 5 minutes. Close to Ankeny and downtown Des Moines and easy access from the interstate.

    5
    « Great place »

    I stay at this Best Western every time I am in town for business. I am always very satisfied. They always get me in and the entire staff is always great especially Karla and Mary. very friendly people. Breakfast is always good and it is also a very quiet place.

    5
    « Best Western / Altoona, Iowa »

    Every time I come to Altoona, Iowa I get treated with respect and Mary who I often check in with knows me by name. When she sees me she already is checking me in and treats me with one of her amazing home made cookie's. Will definitely always stay here when I'm in Altoona, Iowa.

  • 5
    « Great place to stay for the price »

    We have stayed here many times in the past year and have always had a good experience. The breakfast is exceptional. The rooms are a bit small, but have all the amenities that you need. We have had great service from all the staff and always feel at home there.

    4
    « Very Welcoming »

    We were greeted with a very friendly welcome after our 9+ hour drive through a snow storm. We were given a snack and menus for local places that would deliver. We always slept in and missed housekeeping, but they'd just circle back for a clean room everyday. I needed to throw a load in the washer after hours so the front desk clerk happily opened the laundry room for me. I have never stayed at a hotel with the level of service this hotel provided. It was mostly very quiet. There was a New Year's party there that was cleared out before we got back in for the night. The place is very clean and aesthetically pleasing with a few repairs needed. Our only complaints are we were next to an exit and on the first floor and it got noisy some nights. Also, when I left something behind, it took some difficulties getting it back, but the manager rectified the situation completely. I would strongly recommend this hotel to anyone.

    4
    « Good Hotel »

    Good service, clean rooms, mostly fair price, great breakfast, clean rooms and very close to where we went every time. Staff was very helpful. Left some things in room, they contacted us right away. I would recommend this Hotel to people. Better than most!!!!

    5
    « Three lovely ladies! »

    The room was adequate, clean, and well maintained. The front desk is attended by three lovely ladies with wonderful personalities. They are awesome. Carla is the 1st shift attendant and Mary takes care of the second. I really enjoyed their company and hospitality. This was one of my best stays in my travels over the past year. The breakfast is better than most as well. I will certainly be staying again soon.

    1
    « Room and Sheets Smelled Like Smoke »

    I hate the smell of cigarette smoke and just spent the night in a non-smoking hotel that somehow managed to have a room that smelled like my chain smoking aunt's living room. This place is dirty and smokey. There are hundreds of other hotels in the area. Stay at those.

    4
    « A First Class Place »

    Everything was fine during a 4 night stay in Oct., 2015. However, the room with 2 beds was very crowded for two people. A night OK, but 4 nights crowded got old. A 30% larger floor space would have been customary and appreciated.

    5
    « Extra helpful »

    The front desk lady was extra helpful and generous. She cut me a good deal and was forthcoming with info about the surrounding area regarding work and food. Couldn't ask for a warmer greeting or better service.

    5
    « Great Place »

    great place to stay, staff really great! pool is really nice! Had one staff member that checked us in, save 3 cookies for our daughter because we had to be somewhere else and didn't get back in time. This is a really nice place.

    5
    « Great Hotel and customer service »

    We were there for pleasure twice and three times for my husbands medical (cancer treatment). The staff was great! Breakfast very good. Overall best service we have received at any hotel! I would recommend them to everyone. We will be returning.

    4
    « Review »

    This is a hotel where people stay and where people work and the workers are very nice and the people go out of their way to make a visitor comfy. Also it is in an area where the sun rises every day and the there are good restaurant and a Walmart very near plus a casino and an amusement park.

  • 4
    « Nice and convenient place to stay. Good value »

    My only complaint is the condition of the windows in my room. For some reason the aluminum window frame was not square and the window wouldn't seal all of the way. I was able to stay warm enough in the room, but the wind would whistle in the crack. Fortunately I was really tired, so I slept well.

    5
    « Great stay »

    We came in very late, staff was nice and made us feel welcome. We had reserved a King bed deluxe. Room clean, quiet, bed slept well and enough pillows. Breakfast had enough choices for everyone. We would recommend this hotel and very much stay here again.

    3
    « Male Hotel Empolyee or Manager not Accomodating »

    Women desk clerk very accommodating. Called and talked male employee/manager(?) before and he was not accommodating to our request for extra plillows. He said the room had enough and would not provide any extra. Wife has bad back. Toilet very close to vanity to allow easy use of.

    5
    « Very Nice!!! »

    Great place to get a good night's sleep. No loud obnoxious kids in the winter, yeah!!! Good location and employees were top notch. My room was amazing for the price paid. Coffee was on the plus side as was the breakfast ensemble.

    4
    « Nice place to stay »

    All of the employees that we dealt with with great. Very comfortable bed, clean room as far as hotels go, and a great salt water pool. Breakfast was good with Eggs, Sausage, Biscuits and gravy, pancakes, fruit etc: Would recommend. Very close to shopping for essentials for travelers.

    5
    « Good Place to Stay »

    The staff was very friendly and helpful. They gave me excellent directions to several places we wanted to go to. Our room was very nice. Beds were comfortable. Breakfast was adequate. Location is handy for where we wanted to be and go to. We would definitely stay there again.

    4
    « Baseball Weekend »

    My son had a baseball showcase over the weekend so we decided to stay overnight rather than travel back home to eastern Iowa. Room was clean and bed was comfortable. Breakfast was good. I would stay again.

    5
    « Great Place to Stay »

    We were traveling from Minnesota to Missouri for a dance weekend. We stayed at the Best Western Plus in Altoona, IA to break up the drive. We arrived around 9pm and were able to check in without reservations. The service was excellent and the room was clean and comfortable. Everyone we had contact with was very friendly and helpful. The price was also quite reasonable. I would highly recommend this hotel.

    5
    « Our stay in Altoona, Iowa on way home from Yellowstone »

    We needed a place to stop for the night because we had been driving since 5:30am from Cody Wy. We could not find the Best Western in Omaha Nebraska because of construction. This hotel and staff was very nice when we checked in at 10:30 pm.

    1
    « Jagged tile on whirlpool tub split daughters head open »

    Title says it all. Dropped the money for two rooms, one with a whirlpool, my 3 year old slipped on the really slick tile (it wasn't even wet) and split the back of her head open, we spent the whole night in the ER (lutheran), they stapled her scalp back together and then the hotel had to think about whether we could have a late check out, did not refund the money, did not apologize, did not offer to pay the medical bills and were trying to shut/slow breakfast at 815 and absolutely will not leave it open a minute past 9 am. I paid for two hotel rooms to take my five 10 and under children swimming and let them splash in the big tub. Instead, I actually paid to sit in the ER and eat stale muffins. Well over 200.00 and over a thousand dollar medical bill so far and next appointment monday. The tub should have been tiled with edge tile which curves, they tried to save a few bucks and cut the tile and butted it. The cut edges are the edge of the tub! Its ragged, sharp and doesnt look like its even sealed there. They never apologized. They ruined my childrens last time with their dad before he leaves for medical treatment related to his military deployment.

  • 3
    « Decent Best Western, but could be better. »

    My stay at this hotel was fairly average. The employees and service were fine, but the room seemed fairly small, at least by Best Western standards. The room had most of the amenities that you'd expect to see, but the bed wasn't very comfortable (didn't get very much sleep), and the shower hurt my eyes for some reason. The breakfast was also pretty average. On the bright side, the building was mostly clean, and the hotel is within walking distance of Adventureland. While it's not really a bad hotel, if you're in the Altoona/Des Moines area, I'd try to stay somewhere else if possible.

    2
    « Kind of run down. Bad coffee. »

    We stay at Best Westerns whenever we travel and most of the time they serve our needs well for a reasonable price. At the Altoona BW, the bed and pillows were great. However, the toilet seat in our room was so loose that it clunked sideways whenever it was used and while the towels were plentiful, they were thin. Worst of all was that the AC blew air that smelled extremely musty. By morning, I'd developed a massive sinus headache, which is extremely unusual for me. The eggs at breakfast weren't over-cooked but the coffee was rancid Folgers (I saw the cans) and the orange juice tasted metallic. In the future, we'll make our reservations at a different BW when we pass through the DesMoines Iowa area.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'Interstate 80 en direction de l'est. Prenez la sortie 142A, direction Highway 6/Hubbell Avenue. Tournez à gauche et parcourez environ 800 mètres. Au feu de la 34th Avenue, tournez à gauche. Le BEST WESTERN PLUS Altoona Inn se trouve immédiatement à droite.


Depuis : l'Interstate 80 en direction de l'ouest. Prenez la sortie 142A, direction Highway 6/Hubbell Avenue. Tournez à droite et parcourez environ 800 mètres. Au feu de la 34th Avenue, tournez à gauche. Le BEST WESTERN PLUS Altoona Inn se trouve immédiatement à droite.


Depuis : la Highway 65 en direction du nord. Prenez la sortie 83 vers Hubbell Avenue. Tournez à droiteet parcourez environ 800 mètres. Au feu de la 34th Avenue...

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