BEST WESTERN Genetti Hotel & Conference Center,  Wilkes-Barre

4.5/5  - basé sur 603 notations.
77 E Market Street, 18701-3116, Wilkes-barre, United States - Ver el mapa
+1 570 823 6152 +1 570 820 0996

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  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
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Situado a poca distancia a pie del Centro F. M. Kirby para las Artes Interpretativas, la Universidad Wilkes y el colegio universitario King's College, este hotel de Wilkes-Barre le ofrece una fantástica ubicación y un servicio de primera clase durante su estancia. El Best Western Genetti Hotel & Conference Center le ofrece una asequible opción de alojamiento junto a las principales atracciones, tiendas, restaurantes y recintos deportivos de la zona. Ubicado en el centro de la ciudad, este hotel de Wilkes-Barre está situado junto al centro F. M. Kirby de Artes Interpretativas. El distrito histórico de Wilkes-Barre, el río y el distrito financiero y de los juzgados está situado a poca distancia a pie. El casino Mohegan Sun en Pocono Downs, el circuito de carreras de Pocono, que acoge numerosos eventos de la NASCAR® y otras carreras automovilísticas, así como el recinto Mohegan Sun Arena se encuentran a poca distancia en auto de nuestro hotel. Gracias a su estratégica ubicación entre la Universidad Wilkes y el colegio universitario King's College a menos de 4 manzanas en cualquier dirección, este hotel Best Western de Wilkes-Barre le proporciona un fantástico espacio de alojamiento para futuros estudiantes o sus familiares. Nuestro servicio gratuito de transporte de ida y vuelta al aeropuerto le estará esperando a su llegada en el aeropuerto de Wilkes-Barre/Scranton para trasladarle hasta su habitación. Con un total de 1 800 metros cuadrados de espacio para congresos, el Best Western Genetti Hotel & Conference Center es el principal recinto para reuniones de Wilkes-Barre y le permitirá disfrutar de un evento corporativo o una celebración nupcial inolvidable. El Best Western® Genetti Hotel & Conference Center ofrece una atemporal decoración de estilo tradicional y un acogedor entorno en el que además podrá alojarse junto con su mascota sin ningún tipo de problema. Todas las habitaciones cuentan con microondas, mininevera y camas con sábana triple. Estacionamiento gratuito y acceso gratuito a Internet Wi-Fi. Los huéspedes podrán disfrutar de un desayuno caliente gratuito tipo bufé. El restaurante del hotel, Oyster Seafood & Steakhouse, cuenta con un bar de martinis y se ha convertido en el lugar perfecto para relajarse tras un ajetreado día. Nuestro cordial y eficiente personal está preparado para proporcionarle una estancia inolvidable y llena de diversión. Realice su reserva hoy mismo y ahorre con nuestras tarifas especiales en el Best Western Genetti Hotel & Conference Center.

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Habitación 1

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Basado en la opinión de 602 huéspedes
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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
372
Muy bueno
 
159
Bueno
 
38
Mediocre
 
26
Horrible
 
7
Con amigos Con amigos 52
De negocios De negocios 103
En familia En familia 193
En pareja En pareja 190
En solitario En solitario 46
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BEST WESTERN Genetti Hotel & Conference Center,Wilkes-Barre
  • 4
    « Good hotel for anyone traveling with a pet »

    Have stayed at the Genetti Hotel before and have found it to be a very good hotel. The hotel is an older establishment but has been well maintained and the guest room interior was in very good condition, linens fresh and in good condition and the shower was great. The hotel staff is very receptive to pets. I have recommended this hotel to friends and family who travel with pets as well as others who have to travel through the Scranton/Wilkes Barrre area.

    4
    « pleasent »

    I stayed for a wedding. The room and the hotel were a bit dated but very clean and the bed was extra comfy. The breakfast was good and the staff very friendly and helpful. There is no elevator but you can get a room that does not require an elevator and is not on the ground floor. Ask

    5
    « Oyster is amazing...hotel clean and staff friendly »

    I have stayed at this hotel when traveling through Wilkes-Barre PA. The staff is always friendly and accommodating. Rooms are spacious, bathrooms updated. Beds are quite comfortable and cannot beat for the price. I have been at many 4-5 star hotels that are on par with this one. Oysters dining room has amazing food. A "pearl" for the city. I would stay here again without hesitation.

    5
    « Short but pleasant stay »

    We arrived late evening, left early morning for a flight. Cannot comment on the area around the hotel, but it seemed to be in the middle of the downtown area. The service was quite good. Since we left before the free breakfast was available the front desk person put together a breakfast bag for us. On top of that she brought it to our room so we did not have to wait for her to put it together. Outstanding. The tv channel selection was very good. The bed was very comfortable. A pleasant stay.

    1
    « Banquet event »

    Attended a sports award ceremony. Absolutely the worst I have ever been. Service was horrible some tables didn't get food at all. Bread came out 25 min after dinner was served. The price paid per plate was crazy for what little you got.

    2
    « Really? »

    I called ahead to ask about a king room, and was told it would be no problem. Checked in and was given 2 queens. All because I booked through a 3rd party? Why stay for 2 nights? Never again! This is not my first time here, didn't have a problem last time... Very disappointed. Still have another night to go. Should of known better.....

    5
    « Best Western Wilkes Barre »

    I stayed at this hotel for 4 nights-what a great experience. I have never encountered a group of staff that were so outstanding. The facility was clean and I felt very safe. Breakfast every morning and staff working in the dining room were superb-you typically do not get this type of breakfast complimentary in a hotel. The owner made it a point to make his presence know each day.

    5
    « Excellent Stay »

    Everything about the Genetti was excellent - the room and various facilities, all of the staff, and the palpable sense that everyone took pride in their work and wanted (successfully) to make the guests comfortable and well served.

    3
    « Brilliant location - ordinary hotel »

    I completed a Best Western survey of the hotel, rating it as mediocre as this review, and I got a reply from one of the Genetti family asking for additional information about how to improve the hotel. So in fairness, they are genuinely interested in improving the hotel and are about to embark on a 5-year plan of updates and improvements. So, a big kudos to them. Undoubtedly, this has the best location of all the downtown hotels in Wilkes-Barre with a short walk to good restaurants and the Performing Arts Center. But it is an old and outdated hotel with small rooms, limited natural light and paper thin walls. We heard all kinds of noises during the night from other guests. The breakfast offering is nowhere near as good as other Best Western hotels that we have stayed in and the restaurant itself looks like a bad 80's style disco (why have a Buddha head in a restaurant called Oyster?). The staff are however very friendly and good. But, I won't be returning until the full update and improvements are completed.

    4
    « Amazing stay »

    When your tired and looking to end the day on an amazing note ... Or for that matter any day, I hope that Edward is at the check in desk. Most check in employees do an adequate to ok + job, but come check Edward out he is a m a z I n g!!! The room was great and I loved the crisp bacon full of flavor and all the other item I checked out on the buffet. The staff was very helpful and helped start my day on a positive path.

  • 3
    « My Third Visit »

    This is an older Best Western with rooms that have recently been updated. Has all the advertised amenities, beds were comfortable with 3 pillows, and towels were plush. My first room had a ac/heater that screamed meaning a quiet night would be impossible. The front desk switched me to an adjoining room without any argument. But why was I given a room with a malfunctioning heater in the first place and have me waste time moving? Breakfast was very good with eggs, meat, fruit, yogurt, cereals and breads. The other negative was the dusty condition of the room; there was a good skim of dust on bed head and picture frames. Very quiet location.

    5
    « Traveling north w/ dog »

    A+! Amazing front desk- friendly, helpful and accommodating and even gave my doodle treats and poop bags upon arrival. I wouldn't consider the room "dated" at all actually, it is your typical Best Western traditional decor and most importantly for us- it was clean, even the pet friendly room. Other places I've stayed keep their "dog" rooms less then up to par assuming "dog" people will keep the room dirty. Anyway, I appreciated the cleanliness due to my dog being hypoallergenic and cleaner then many humans. Ordered room service from Oyster, also A+ both service and food. Noticed Dominos being delivered a couple rooms down. Overall, a great resting point for a long journey- and highly recommended! Thanks!

    5
    « Wonderful pet-friendly hotel! »

    The owner, Mr. Genetti, greeted us (and seemingly all other guests) at the entrance of his hotel! We were hesitant to stay in downtown Wilkes-Barre, but they have their own parking area in back, and the area is very nice. They presented us with a nice doggie-bag for our little dog, Lucy. It was late when we arrived, so we reluctantly ate in their dining room and were so glad we did! Their Italian meatballs and lasagna and everything else we ate were delicious and extremely reasonably priced. And the breakfast buffet was the absolutely best we have had in the US - even had (on alternate days) grits or steel-cut oatmeal (which Carol enjoyed), fresh cut-up fruit salad, and too many other items to list. Not at all like the typical "hot breakfast" served at other restaurants (which used make-it-yourself Belgian waffles as their "hot" item). Their nightly cost is very reasonable! It is our destination now, whenever we are close-enough - we will drive longer or shorter to stay there!

    4
    « Very good hotel »

    Hotel somewhat dated but very comfortable. Large rooms. Tv lacked major movie channels. Buffet breakfast was good but not great. Very good downtown location with plenty of eating options. Housekeeping could have been better in servicing room but room was very clean. Good parking.

    4
    « where is my gift card »

    people really make you feel welcome and want to please. directions a little off if starting at the very first light to 6th light. really friendly and helpful great. would have liked a pet friendly room on first floor so we didn't have to wait for elevator. Cleaning staff really helpful and wicked clean rooms I was impressed.

    5
    « Family get together »

    The purpose of this trip was to meet up with family from Boston. Sort of a middle meeting place. This was by far one of the best stays I have ever experienced anywhere. While checking in after a long day on the road I was greeted by the owner, Gus Genetti. He introduced himself, welcomed me to the hotel, gave me a candy and a hug. Chris at the desk was friendly and efficient and made the check-in process go very smoothly. I was checking in with my husband In a wheelchair and a dog so had my hands full, but everything was handled easily and before long we were in their wonderful restaurant having an amazing dinner with our family. The property was very clean the entire time we were there regardless of time of day. The staff in every capacity was truly dedicated to making our stay perfect. Simone at the desk and Ellen in housekeeping as well as the breakfast staff were friendly and professional at all times. I highly recommend this property to anyone looking for a good stay in Wilkes-Barre and hope I can find a reason to return and stay there again. Also, the location was perfect for the activities we had planned and the places we wanted to go.

    5
    « Great Hotel and Great Friendly Service »

    My fiancé and I had the opportunity to travel to Wilkes-Bare, PA last weekend. Having stayed at the Best Western in Agusta, ME as a line haul driver in the past, and finding the employees at that hotel to be extremely courteous, we decided to search for a Best Western on this trip. We found one located on 77 E Market Street in Wilkes-Bare, PA. We were looking for a low rate for the night and we were pleasantly surprised to find out that my previous stays in Agusta, ME earned me enough points that I actually had 2 free nights coming to me. Simone and Shae at the front desk were extremely helpful and courteous, taking the time to research this for us. The room was very comfortable and the complimentary breakfast was delicious and had an unusually large assortment of hot food. My fiancé and I plan to come up to Wilkes-Bare again on 11/26 for the Red Cross Holiday Craft Show at the Kingston Armory only a few minutes away from this Best Western. We plan on staying for two nights to enjoy everything in the area including the Mohegan Sun Casino less than 20 minutes away. Clearly, Best Western is proving to be the "BEST" of all the hotel chains. Tom Ruggirello, Bayonne NJ.

    5
    « Outstanding location!! Outstanding Restaurant!! »

    My wife and I stayed at the Best Western Genetti last weekend when we went to a concert at the Kirby Center. The hotel is literally a half a block away from the entrance to the Kirby Center, so it's a perfect place to stay. Before the show we had dinner at Oyster (the hotel restaurant). The food was excellent, the service was terrific, and the prices were very reasonable. The hotel itself is an older building, however it had been renovated within the last 5-6 years. The room was large, clean, fresh, and had everything we needed to be comfortable. They gave us a voucher for a free breakfast brunch the next morning, it was a delicious breakfast, consisting of coffee, juice, cereal, pastries, scrambled eggs, bacon, sausage, potatoes, and a delicious yogurt and fresh fruit bar. All in all a very pleasant and comfortable stay at a very convenient hotel.

    4
    « congested downtown location, hotel was ok »

    Whenever we travel, the first hotel chain we consider is a Best Western. This trip did not disappoint. We spent 14 nights in a hotel, 10 were in Best Westerns and all of them were very nice with pleasant staff and really good breakfasts.

    5
    « Classy property and Wonderful Staff »

    We luckily happened upon this hotel and were extremely pleased with the comfortable accommodations which included old world decor mixed with modern conveniences. We didn't expect the bottled water, rubber ducky, and lovely amenities in our room nor were we expecting the free, full breakfast in a delightfully decorated and totally functional cabaret setting. The check-in was easy and fast with a really nice, professional, kind, informative person. The free, protected parking, the fitness center, the pool, the restaurant on the premises along with room service, and the 24/7 snack bar were other added bonuses. This is one of the nicest all-around hotels we've ever found and are proud to recommend it to others!

  • 4
    « Decent room with great breakfast buffet »

    Our check in was simple and the provided a complementary rubber duckie for the kids. Room was a bit cramped, but was quiet and clean. The morning breakfast buffet was really good - fresh food and all deliciously prepared.

    5
    « Excellent staff and place to stay while traveling! Breakfast was delicious. And they even welcomed my dog with a biscuit »

    Staff was welcoming and helpful. The best in a long week of traveling cross country. We had a clean room and delicious breakfast. The dog biscuit was also a nice touch. Thumbs up to the front desk staff!

    5
    « Very pleasant surprise! »

    First time staying here but won't be our last! Booked this hotel specifically because it was pet friendly and it has exceeded all our expectations. At check in we were actually given a treat bag for our dog. It contained 2 milk bones and 2 doggie poop bags. What a tremendous idea! Our room was spacious, clean and included a rubber duck for the bath tub. We had dinner in the Oyster restaurant. Service was impeccable and the food was outstanding. Gus Genetti came through while we were dining and stopped to chat. What a nice surprise in this day and age. The atmosphere in the restaurant is warm and relaxing. The staff were all very friendly and accommodating.

    5
    « Stayed at many Best Western hotels, this is undoubtedly the best !!!!!! »

    Found hotel on TripAdvisor and decided to stay. Our stay at the hotel exceeded our expectations. The stay was wonderful, the room and bedding were great. The hotel is only a short drive from Interstate 81, but we'll worth the short drive. If you have a cell phone , set it for this location, you will be happy you did.

    5
    « Genetti quality. Great hotel; fabulous staff; wonderful breakfast »

    Because of my fondness for the Genetti Hotel in Williamsport, I reserved a room at the Wilkes-Barre Genetti on a recent trip to attend an Elton John concert at the Mohegan Sun Arena. I liked the downtown location; took a walk after checking in, found a nice restaurant. The staff I spoke with were super friendly and helpful. The room was very nice; well appointed and I slept well, which isn't usual when you're not at home. I LOVE the Genetti breakfasts! Scrambled eggs, fried red-skin potatoes, bacon or sausage patties, plus the usual cereal, etc. GOOD coffee (so important). I had a 2-hour trip home and breakfast kept me satisfied till past lunch. It was an easy trip to and from the Mohegan Sun Arena (concert site). Well done, Genetti! I will definitely stay here again.

    5
    « GREAT place to stay! »

    Stayed here for one night on business, and it was perfect. Check-in took literally 3 minutes. Shea was extremely nice, and gave answers and recommendations. Room was on 2nd floor, extremely clean, very comfy bed, lots of towels, bottled water in the mini fridge, easy to operate heat/air unit. Ordered room service, which arrived in just 15 minutes and was delicious, and the waiter said not to worry about a tip, because he was taken care of in the service charge. Cheaper than eating out, and relaxing to not leave the room! Breakfast was WAY more than expected, and free. They had EVERYthing. Parking was easy, elevator was fast. Will DEFINITELY stay here on next trip to Wilkes Barre. Corporate rate was $101 - perfect!

    5
    « Best on our trip so far! »

    Night 4 of me and my husband's road trip and this has been the best stay so far. The hotel is clean. The bed was great! The breakfast was above and beyond and the staff was friendly. I would highly recommend this hotel!

    5
    « Loved our Stay »

    Hands down absolutely the nicest Holiday Inn we have ever stayed at. Our King bedded suite was perfect and well maintained. The room was so quiet and the bed so comfortable we didn't want to get up in the morning. We had the breakfast buffet each morning and it offered enough options to please most people. We sat outside by the fire pit one evening with a glass of wine and had a thoroughly enjoyable conversation with a couple from VT. We would certainly return here in the future.

    5
    « Perfect location for Kirby Center »

    We stayed here when we attended a show at the Kirby Center. Perfect location with good customer service, very comfortable beds, free parking and complimentary breakfast. Close to restaurants and bars.

    5
    « Nice surprise »

    We decided to stay at a Best Western as we enjoyed these hotels this summer on a trip out west. This hotel was a pleasant surprise as being in downtown Wilkes Barre we weren't sure what to expect. Very nice hotel. Staff was friendly and helpful. Chris welcomed us at check-in. We enjoyed the excellent breakfast in the morning. We'll definitely stay here again as we travel through this area several times a year.

  • 4
    « Best Hotel in Wilkes-Barre Center »

    We've known Genetti Hotel (now Best Western) for years. It is an older style hotel with narrower room entry and bathroom area.. But he staff was welcoming and helpful. The full, hot breakfast is sumptuous.

    4
    « Accommodating, friendly staff »

    My mother and I stayed at the Genetti Hotel to break up our drive to and from Vermont. The staff were very friendly and especially helpful to my elderly mother. The rooms were clean, the beds were comfortable and the breakfast buffet was great.

    5
    « Best Western Genetti Hotel & Conference Center »

    We stayed at the Best Western Genetti in Wilkes-Barre, while attending the Outlaw Festival at Montage Mountain, Scranton. The staff were very friendly, the complimentary breakfast was one of the best we've had, at any hotel. We would not hesitate staying there in the future. Two thumbs up!!

    4
    « Great Place to Stay »

    We were at mother-in-law house and it was 8 PM in the 90s. I could not stay there since it was so hot so I called around and found this hotel 15 miles away. They took Lilly (granddaughter's dog). We were all so happy just to have a place with Air conditioning to stay. Room was wonderful. It was clean and cool. The staff was also wonderful as was breakfast. I can not think of one thing I would recommend that they do to improve.

    4
    « Fantastic Buffet »

    The buffet on weekdays is delicious and quite affordable. Took 12 friends for a birthday lunch and only cost approx. $100 plus a tip. You've got that right - about $6.95 a head last time I was there. Salad bar, sandwich bar and certain days have different hot foods. We've been there when they had beef on the carving station and another time with Italian. There's a nice variety - not like some places that have rows of food but very nice and appetizing. The one thing that's wonderful - the warm bread and butter station, mmm to die for! We've had a mushroom soup that was delicious as well as some excellent sandwiches with a variety of meats and cheeses. Dessert isn't really offered on the lunch menu - but drinks are included and the atmosphere is beautiful and quiet by restaurant standards. It's like a hidden gem in the center of Wilkes Barre - I would have never thought to go here for a lunch buffet till searching for a place to take my Mother for her bday. For the price I thought I'd give it a try - we've taken a group of her friends every year for the last 5. Oh and parking -- just tell them you're having lunch and they'll let you park in their private lot for free so no street parking either! Enjoy!!

    5
    « Short walk to the Kirby Center »

    Was in town for a concert at the Kirby Center and was very happy to find the stage entrance was right across the street and short walk down the street to the main entrance. Hotel was clean and comfortable. If your in town for a show at the Kirby Center this is the place to stay!

    5
    « Family funeral visit »

    Chose Best Western Genetti based on the hotel rankings. We were not disappointed. Everyone and I mean everyone we passed or had contact with was friendly and helpful. The free breakfast was above most hotels offerings. Parking was free, nice in the city. Room was everything we needed. We were very happy with my choice, would stay again!

    3
    « Pretty Good »

    Nice place, is it the best? No, but it is decent enough, I have to say they have Great Breakfast though. The sleep room was okay. Didn't like the location, across from Stirwell and next to housekeeping laundry, back in a corner. But I have to say the lobby is pretty nice and the pool area is nice too. Housekeeping didn't make up my rollaway bed, all the staff at the Front Desk was very nice, cordial and helpful, even came up to kill a big spider on the ceiling in our room, he was very nice about. Great location, right in the heart of downtown Wilkes Barre.

    5
    « Pleasant Stay - Will Return »

    The lovely lady at the front desk was above and beyond wonderful. She was both professional in appearance and diction. She was genuinely caring and helpful in every set of the check-in process. The lady at check-out was charismatic and worked well under pressure since the building was operating without Wi-Fi (city outage). Patrick, the waiter at Oysters, did an impeccable job and was pleasant company during my solo dinner one evening.

    4
    « Downtown and Pet Friendly »

    An older rust-belt motel well situated to most needs. It has been updated in many ways, has a very helpful open staff and is very clean and comfortable. A real strength is that the #2 rated Resturant in the area, Oysters, is right in the hotel and provides super room service! Unfortunately, it was closed one of the two days we stayed there. The buffet breakfast is served there as well and is a cut above most motels. Parking was tight but okay and traffic noise penetrated our room which was on a low floor for the dog. Incidentally, the cost was $15 per day for the dog.

  • 5
    « Great hotel, great location »

    If you are. attending a concert at FW hall, then this is the place to stay. One block away, Hotel was clean, employees courteous. Room was clean and neat on arrival. Ice on odd floors. Would definitely stay here again.

    5
    « college hunting with our son »

    The hotel is near wilkes university and kings college as well as about 20 minutes to u scranton ..What a nice hotel with a great breakfast ..The front desk was so nice CHRIS and simone were so friendly ..The breakfast was great ..would come back again

    2
    « The quality of the Hotel does not match the price »

    I am unsure why this place has many good reviews. This place did not live up to the expectations set up by the reviewers. 1. We booked ahead using a ?hotel reservation website?, yet when we arrived there was a big hassle getting checked in because they did not bill the room correctly 2.Maid service did not make our beds and did not give us the correct number of towels 3.Upon checking out they initially double charged us for the pet fee. Luckily my wife caught it before we had left Besides these specific issues, the whole place is badly in need of a renovation, everything looks at least two-decades old. In addition based on reviews we were excited about the breakfast buffet, however we found it to be just average for this class of a hotel. The quality of the place does not match the price in my opinion.

    5
    « Great accessibility to Wilkes University »

    We first chose Genetti's Best Western when my daughter wanted to visit Wilkes University so we could better understand what it would be like for her to live there. The hotel is only a block and a half walk to the edge of the University. We enjoyed the mixture of people we met there. It is always nice to see the people who stay there for a wedding. The Complimentary hot breakfast was terrific and had many options for our varied dietary preferences (we ate our fill). The beds are very comfortable, the rooms are nice, and the staff has always be courteous, friendly and accommodating to my occasional "extra" requests. We will stay there many times over the next four years while our daughter attends Wilkes University.

    5
    « Continues to provide a quality stay! »

    Stayed over night to take our daughter back to Kings College. We stay once a month to visit our daughter and we have never one thing to complain about. We can only rave about the cleanliness of the rooms, the friendly staff, and the wonderful complimentary breakfast buffet! We wont stay anywhere else! Thank you again!

    5
    « Great Surprise! »

    Our bus of 47 got here expecting the usual Best Western hotel, nice, but nothing too fancy. The rooms were great,The breakfast was "out of this world". The chef even came out to meet us. We can hardly wait to return in a couple of weeks with 51 more friends. Highly recommend!!

    5
    « A Very Nice Place to stay »

    I always enjoy this hotel. The staff are friendly, the rooms are nice, and the breakfast is great. It's a nice place to stay in this region, even if ti takes a few minutes to get there from I-81. It's worth roaming around Wilkes-Barre a bit, too. The downtown area is a nice surprise.

    5
    « Fabulous!! »

    This hotel is amazing. Excellent service- a home away from home. Clean, well appointed rooms, little 'extras' and a friendly staff. Highly recommended. They have nice touches, like a rubber ducky by the bathtub. Food was very good. Close to the center of Wilkes Barre and shopping.

    4
    « Dated but decent hotel »

    From Hersheypark transiting to Kalahari resorts, we decided to stay in Wilkes-Barre because of a deal I got from Priceline and with 2 small kids. This hotel is dated, but still clean and decent. The hallway's narrow and carpet is dark and wornout. The hotel ambiance is definitely not modern, but there are some remains of elegance specially in the Oyster Bar and Restaurant where this hotel got its big plus. They serve above average continental buffet breakfast. I would give them 3.5/5 but since there is no such thing here in tripadvisor, I am giving them 4.

    4
    « Passing through.... »

    Decided to begin the vacation a day earlier and booked this hotel as an almost midpoint from upstate NY to DE. Got a very nice price on the room last minute thanks to Priceline but it was the deal where they pick the hotel and you find out after you commit. A little nerve wracking I suppose but it worked out fine. Hotel was def not a Hilton but it served our needs and was very clean. They serve a fabulous breakfast that was the highlight of our mini stay in PA. Parking lot is a little dark at night and it seems to get very noisy as the night goes on. I'm not sure what exactly we were hearing but take note....when you're winding down the surroundings appear to be winding up. Good hotel for value and location if you're travel through PA to get to east coast. P.S. Don't miss breakfast??

  • 3
    « Interesting, with faults »

    When we walked in I noticed in older gentleman in a wheelchair talking to a younger woman. I went to check in and noticed that the man was now speaking with my husband. I commented to the clerk that the hotel obviously had a "greeter." She smiled and said he was the owner! I finished and turned towards them and he greeted me with a big smile. After a few moments he said "You must have a name" so I answered "I do," trying to be funny. Then he introduced himself and we chatted a little. Our room was spacious and in good condition, comfortable furnishings. However the fan in the bathroom was old and annoyingly loud. Even worse, some roof mounted A/C units were outside our window and pretty much woke us up when they cycled on. I did appreciate that there were 2 luggage racks in the room and wish all hotels did that. Although Gus Gennetti bragged about the Oyster restaurant in the hotel, we had a poor experience there (see my review.)

    5
    « Best experience ever in a hotel »

    The breakfast, the carefully chosen facilities and furnishings, the employees, and the welcoming atmosphere made this hotel unforgettable, the best deal for the money we've ever had in a hotel. Ordinarily I prefer a hotel closer to the highway, but for this excellent hotel I'll always be willing to drive a few miles.

    5
    « Absolutely excellent »

    This was the best stay we had on this eight day trip. The food was excellent and the staff was very friendly. The room was absolutely clean, dinner was very good, but the complimentary breakfast had everything from eggs, bacon, ham, potato, fresh fruit, cereal, breads, yogurts and all the drinks.

    5
    « Friendly Staff and Clean Hotel »

    Stayed overnight on our way to New England and upon arriving the friendliness of the staff set the tone for this wonderful stay. Although it was only one night, it was refreshing to have someone so welcoming upon arrival, plus finding a very clean and well kept room. I cannot say enough about the wonderful staff and the cleanliness...two of the things we feel is our top priority when staying at a hotel. The bathroom was a little small, but the rest of the room was quite roomy.

    4
    « Better than expected »

    I have to say I'm pleasantly impressed with the quality of the hotel. Beds are above average, they have pillow top mattress and a good comforter. Bathroom was very clean and felt like they took care in making sure every guest was satisfied. All guests get free breakfast in the oyster restaurant which to be honest I was expecting average breakfast food. I WAS WRONG. The breakfast buffet was amazing! It had fresh scrambled eggs, sausage, bacon, pancakes, sliced potatoes, a yogurt bar, waffle maker, cereal, warm cinnamon buns, oatmeal, cut fruit...I could go on and on. Overall I was amazingly impressed at this hotel. The only downside was that even though parking was free for guests ($4.00 non guest) it was very hard to find parking. They only have a lot for about 50 cars and being a convention center in was expecting more, but I cant blame them. We will absolutely stay here again if we happen to pass thru here in the future!

    5
    « Excellent Hotel »

    Genetti's Best Western Plus in Wilkes-Barre PA provided my wife and me with one of our best stays ever. The place was immaculate, the staff welcoming and attentive to our needs. The rooms were roomy and with excellent TV and WiFi and the breakfast was actually luxurious in menu and service. We give it a 10 out of 10.

    5
    « A New Favorite »

    I have to say that from the moment I made the reservation until the moment my spouse and I checked out, I had pretty much a flawless experience with this hotel. The customer service rep who helped me with my reservation actually saved me a decent amount on the room rate just be explaining the benefits of being a rewards member. The reservation took about five minutes. It was great to find a hotel that welcomed two pets and I think the 15 rate per pet per night was reasonable. Upon arrival, the woman at the counter was extremely welcoming, smiling, and gave off an air of friendly professionalism. My check in process was quick and easy and in no time we were headed to the fifth floor -- room 5003. The room itself was nicely appointed, very clean, and spacious. There was a microwave, mini-fridge, tv and dvd player. The room also had a coffee maker. The king size bed was so comfortable, and I wish I knew where to buy the pillows because we LOVED them! We ordered take out and were annoyed when the restaurant didn't send plastic-ware (to a hotel!!!) but a quick trip down to the front desk yielded all I needed from a male and female clerk, both smiling and seeming sincere. When morning arrived, we went to the breakfast buffet inside Oyster, the hotel's restaurant. The wait staff was great. All were friendly, said "good morning," and were attentive. I even wondered aloud if their cheerfulness was indicative of how they are treated as employees. I like to think so. The buffet was actually really good. Fresh eggs, breakfast meats, yummy potatoes, fresh fruit, danish, etc., etc., etc. My spouse wasn't a huge fan of the coffee but it was no big deal. We stayed our second night equally comfortable and happy, especially to have a clean bathroom, something which seems surprisingly rare in many hotels. Nothing was stained or worn or seemed outdated. Maybe the ceiling in the bathroom wasn't new-looking but that's the best complaint I can come up with. As we packed to leave, we noticed the note from the owner, Mr. Genetti, a heartfelt welcome and anticipated welcome back, and that was the icing on the cake for us. We would definitely be back. Check out was really a breeze because we provided a credit card at check in. We got an emailed invoice and that was it. No need to visit the front desk, not that I would have minded. Other noteworthy things not mentioned before: the lobby is nice. There are carts for guests to use to transport their luggage. There is decent parking for hotel guests, though on one night we did need to "improvise" a spot. The pool is on the smaller side but nice and not many people were there whenever we went by it. The ice machine on our floor was not working so we needed to go to the third floor but we chalked this up to things happen. There are no smoking rooms available so if you're a smoker, you must go outside. When we arrived, our dogs were given treat bags. Nice touch! In the lobby area you can get complementary coffee and ice water with lemon. There is a TV there as well. There are many restaurants close by and a lot within a short driving distance. It's comfortable, welcoming, and guest-centered. We will definitely choose this hotel the next time we visit. For a "three-star hotel," we'd rate it five stars. Mr. Genetti, thank you for being an affordable home away from home. We look forward to returning in the near future.

    5
    « Unbelievable stay »

    We were traveling from Maine on our way home through PA and happen to stay at Best Western Gennetti Hotel & Conference Center. It was the best place we have stayed at in a very long time. We arrived late in the evening and when we made the reservation, the person at the counter indicated they would call if we were later than we said to check on us. The room was excellent, very clean and comfortable. The four us had an excellent nights sleep. The breakfast, which was included in the price of the room, was really unbelievable. They had anything that you might want for a breakfast and it was excellent food. I would highly recommend that anyone traveling in the Wilkes-Barre area and needing a room for the night consider the Best Western Genetti Hotel & Conference Center.

    5
    « Wonderful experience, all around! »

    After having been on the road for 5 hours, I needed a place to crash quickly. I am traveling with 2 small children and they were cramped and exhausted. I googled hotels in the area and landed on the Best Western Genetti. I am SO glad I did!! First off, the front desk clerk was great. He was friendly and super helpful, as well as extremely patient with 2 overtired children at almost 3am. He got us checked in quickly so we could get rest. We got to the room, which was beautiful. King sized bed, which we all fell into and instantly fell asleep. The kids wanted to watch a little TV and my one and only complaint was that the clicker was hard to use; the up button was broken - which was fine because it was 3 am! In the morning, the kids and I all took showers. The shower was awesome and the kids loved it. Breakfast was such an amazing spread! Pancakes, waffles, toppings, cereal, yogurt, fresh fruit.... you name it, they had it! Servers walked around to check and make sure everything was up to par and offered help if needed. As we were preparing to check out, I met the owner, Gus. He was so kind and asked about our experience. I had nothing but good words!! I would definitely recommend this hotel. The staff alone makes it worth the stay but the whole experience was perfection.

    4
    « VERY NICE HOTEL »

    We stayed here last weekend. Wanted a place near the casino. We were very pleased with this hotel. Very clean, friendly staff, great breakfast and comfortable beds. We would definitely stay again. We walked to the Sussquehanna River Trail and to a Boscovs right up the street. Short distance to drive to Mohegan Sun Casino. Good location. One downfall was we asked the bartender to give us plastic as we were going to the pool and he indicated it didn't matter. Since we were the only ones at the pool (nice pool also though could have been skimmed more often) we took our drinks and promptly got yelled at by one of the staff. Then they came and posted a piece of paper saying no glass in pool area. Ok we are 60 not 16 and realize no glass should be at the pool but as I said we did ask for plastic. Just thought they could have handled that a little better and more politely.

  • 5
    « Genetti's Rocks »

    A smaller but very comfortable and stylish hotel with a beautiful pool and deck, great lobby and wonderful restaurant with delicious food -- even seafood, and I'm from the coast -- as well as a great bar ("The Oyster"). All the staff is always friendly, responsive, and professional, especially Chris! The rooms are spotless. I like to stay here even when I'm not on business.

    4
    « A Great Day »

    We Enjoyed Our Stay ..... My wife Loved the Bed ..... I enjoyed the Breakfast ...But they need to work on the coffee ....it was a little bitter .... I did not know they had a pool , but next time I will bring my bathing suit ....Thanks for the Good night sleep !!

    5
    « Great place to stay »

    We were very impressed with everything about our stay here, from the cleanliness and comfort of the hotel and our room to the breakfast buffet and the friendly and helpful employees. We would most definitely stay here again.

    5
    « Great experience! »

    It is often hard to find a nice, clean hotel that accepts your fur babies! This hotel exceeded my expectations...upon checking in I let the lady up front know that I have a puppy and she handed me an adorable treat bag with doggie treats and waste bags. It had cute little puppies on it~ Parking was right behind the hotel and semi-private. Sometimes when we have stayed in big city hotels I worry about my car...not so here. The room was super clean and everything thing we needed to be comfortable was in there. Super friendly staff, great complimentary breakfast (delicious and fresh). I don't usually fill these things out but was super impressed! This will be our new regular on our way to New England from North Carolina! Thank You again!

    4
    « Wonderful Public Spaces! »

    The hotel was excellent! The lobby and breakfast lounges were amazing. Very plush and luxurious! The rooms were a bit small for two bigger guys, but that's to be somewhat expected. We'd found a used razor head left behind by a previous guest on the sink, wedged behind a folded towel "sculpture." And there was dirt/grit around the edges of the room. The exhaust fan/light in the bathroom had exposed wires and cobwebs up in the duct work. The shower head was either stripped or broken, and spraying the ceiling. All in all, I'd still return to this hotel. It was quiet, and the beds were comfortable. Only the room showed some general wear and tear that's to be expected from an older hotel.

    5
    « BEST HOTEL EVER »

    My best friend and I exclusively stay at this hotel for girl's weekend (she and I meet in the middle from Buffalo, NY and Dover, DE). We love it for the price, the AMAZING breakfast, and the caring staff that always laugh at our corny jokes. This place is the best!!!!! Diandra and Shay, thank you for making this particular trip really wonderful. You ladies are why we keep coming back.

    4
    « Overall great stay »

    I was really impressed when I walked in the door with my exhausted family an pup. We had been in the car for several hours on our journey back to NY. We decided to stay at genettis which was a little off the highway but the downtown atmosphere was really a nice perk since many things are within walking distance. We were greeted by a friendly woman at the front desk named Shea. She was so warm and accommodating even to our pup ( she gave him a treat bag which he loved). The lobby is clean and decor is classy. Everything from the hallways to the room are spotless. We was impressed with all the little detail from the rubber ducky on the tub , the greeting on the bed, Mr Genettis inspirational books, the list goes on. You can tell that he really does care about the guest experience and although I don't know him personally seems to be a very inspirational man. Just a couple of things upon arriving with bags in hand and my dogs leash all the lights were off and the rooms and hallways extremely hot. Also when walking around the hotel looking at all the wonderful history I was sweating and uncomfortable. Luckily after we did return to our room and the ac kicked in and another shower I was cool and relaxed. Beds are great too. Breakfast buffet was by far the best I've ever had and complimentary. Kevin the chef was so nice to everyone. Pool area nice. OVERALL great experience minus the mini heat wave .

    5
    « Great »

    Great hotel experience. The service was excellent, the pool was nice, room was a decent size, and the breakfast was delicious! Hot breakfast buffet included. Dinner at oysters was great too. Martinis, lobster, and filet mignon were all terrific. Can't wait to go back!

    2
    « Not up to date, in many ways »

    The rooms are run down, and the directory is filled with misinformation, so that when you call the desk and ask for services, like room service at a time specified in the book, you are actually berated for trying to give them more money. Not a fan.

    5
    « Modern and updated »

    The hotel was very modern and updated considering it is an older hotel. The room was clean and comfortable. Nice outdoor pool. Friendly and helpful staff. Excellent restaurant and service. Walking distance to downtown events.

  • 5
    « "BEST" Best Western »

    On a recent motorcycle trip to Lake George, NY, a small group of us happened upon Genetti's Best Western. We weren't looking for anything fancy, just a place to sleep before heading home. We typically stay in motels. What a pleasant surprise! From the girl that greeted us at the front desk to Mr Genetti himself, everyone was as friendly and helpful as I have ever witnessed. I would expect such treatment at an expensive resort. Thanks for everything. If we wander through Wilkes Barre again, we know where we are welcome.

    5
    « Fantastic »

    The facility is beautiful and the staff are extremely friendly, helpful, and funny! Plus, the breakfast buffet is excellent!! Highly recommend them. We attended a wedding here and the reception hall, food, and service were outstanding! One evening, we ate dinner a block away at Cafe Toscana. It was a fantastic Italian meal.

    5
    « Consistently Pleasant Stay »

    We have stayed at this hotel for 3 years on our trips to & from Maine every summer. It is always a pleasant stay, mostly because of an exceptional staff but also because of its clean, quiet rooms & wonderful breakfast. This year we have to give special kudos to Simone at the front desk, Kevin for a delicious breakfast & Chris at check out. The hotel's in-town location is another plus as you can park your car & walk to dinner. We highly recommend it!

    5
    « Best experience with such a friendly staff. »

    The place was very clean and had everything I needed. Best part is, every employee was very courteous and very nice. Every single staff member said hello every time I would pass one, even if they were coming in for their shift or leaving for the day. I have never got that any other hotel.

    5
    « Great place! »

    My husband and I spent one night here on our way back home from Maine. This is probably one the friendliest hotels you will ever come across. The Oyster restaurant was fabulous! It was so nice to not have to leave the hotel for dinner after a long day's drive. The room was spacious, comfortable and clean!!!! I couldn't be happier that we ended our vacation trip with such a great hotel. The owner takes hospitality to a whole new level!!!!

    5
    « Wilkes University visit »

    My daughter & I attended the 2 day Freshman Orientation for Wilkes University. The staff is always kind and friendly. The complimentary breakfast is the best of any hotel I have ever stayed at. The proximity to the University was key to our decision to stay at Genetti. This was our second stay. We will come again. Highly recommend it!

    5
    « Update to previous review »

    We stayed 2 nights on July 1 & 2. There were some issue with very small items that I wrote to Genettis about. Surprisingly I got a call from Gus Genetti who expressed concern and was sincerely interested in my experience and more so interested in correcting any deficiencies. In this age of poor customer service I found this refreshing and surprising. Clearly Mr Genetti is interested in remaining the number one hotel in the Wilkes Barre area. If the man whose name is on the building is that proactive and hands on there is no question I would stay there again.

    4
    « A pleasant surprise »

    We stopped here for the night on our way home to NC from Canada. We chose this hotel because it was rated #1 in the area and had very reasonable rates. When we arrived in the middle of a freak rain/flood storm, the owner met us at McDonald's and guided us to his hotel! The room is clean and comfortable and there is a very nice restaurant (Oyster) attached to the hotel, with delicious food and excellent service from Michael. It is a pet friendly hotel and my husband is allergic to animals, so we were alarmed to find a few dogs on our floor, especially since I mentioned this fact several times. We were assured that the pet friendly rooms are at the ends of each floor but our room was only 2 doors from the end. It's probably better to have just one lower floor dedicated to those with pets. This way they are not in the elevators and all over the hotel. Otherwise, we considered this hotel a real find and the attached restaurant a most welcome surprise. Having the owner on the premises was another perk.

    5
    « Perfect location - pedestrian friendly - great older, well maintained hotel »

    Had no idea where to stay. Found this hotel within walking distance of restaurants and sports bars in downtown Wilkes-Barre. The person who checked me in was great (didn't get a name - it was the night of 7/7/16). Restaurant, pool, free parking, clean, free-wifi. Very good rate for a downtown hotel. Didn't use the pool, but it was tempting.

    5
    « Friendly, clean and easy downtown parking! »

    Surprise of staying in downtown Wilkes-Barre was the clean, friendly and relaxed atmosphere at this Best Western. The staff was about the best I've experienced in years. The outdoor pool was quite nice for children and for relaxing. The presentation and quality of the complimentary breakfast was above average - pretty darn good. The reception and housekeeping staff were welcoming and very helpful for tourists. Parking, always an issues in downtown areas, was very easy to use for in and out.

  • 3
    « Mostly good some not so good »

    An older hotel that has been updated. Very small rooms, great staff. Although room not made up on second day until we called in the afternoon. TV remote not working. Quite even though it's inner city. At the price point that they are at overall experience should have been better.

    5
    « Perfect!! »

    Was in town for business, the staff was amazing and made us feel very welcome. As we were checking in, the owner saw us...he came right over and welcomed us with a smile and a hand shake. We were out and returned late, they made sure the restaurant stayed open so we could eat...the food was great but the service was even better...I highly recommend anyone traveling near Wilkes Barre stay here, you won't regret it!!!

    5
    « Awesome place to stay »

    In the heart of downtown Wilkes Barre, close to everything. Outdoor swimming pool, microwave & mini refrigerator in room. Complimentary Hot Breakfast Buffet included something for everyone - best home cooking away from home. Great customer service from the to front desk to the banquet hall staff . I hope there's space for hubby and I every time we come in the area as we will reserve it. Shea is simply amazing! She demonstrated such compassion and care for the residents and was very attentive to each person who walked in the hotel; very observant while being respectful to customers current at counter. Awesome job staff!!!

    5
    « Fresh baked cinnamon buns. »

    Beautiful and efficient hotel. Lovely restaurant & lounge. Great mattresses and super clean bathrooms. Very comfortable. Very friendly staff. Great stay. Free hot breakfast buffet was fabulous. . Food was fresh cooked. Bacon crisp, and muffins and cinnamon buns were delish.

    5
    « great hotel »

    we really enjoyed staying at the best western genetti hotel. everything was geared toward my wife and I. very personal service with us in mind. recommend to anyone a stay. great place, excellent value. the lobster bisque in the restaurant is a must.

    5
    « Great place! »

    We loved all the personal touches at this hotel! Mr. Genetti knows how to make travelers feel welcome! Awesome buffet breakfast included with room price! Great staff at hotel and restaurant! Would highly recommend this hotel!

    5
    « Wonderful Hotel - great breakfast »

    We only stayed one night but this place is a gem. It has that old school feel (NOT old and run down) from the days when hotels were special places to stay. It is a little dated, but in a good way. Everything is clean and nice - not upscale, but you can tell it has some history. The breakfast is crazy good for the price. It is literally like a breakfast at a five star hotel. The chef is constantly fussing over the fresh, delicious hot items, served in fancy stainless serving dishes. The restaurant has an awesome feel from a 60s Bond film or Dean Martin movie. Highly recommend this place.

    5
    « Fabulous Wedding Reception »

    Excellent experience. We chose to spend the night after a family wedding (6/25) even though we live within 10 miles. Everything was lovely starting with the cocktail hour,fabulous dinner and superb accommodations. Our room was quiet despite located in busy Downtown WB. We did not hear any outside noise and the inside corridors were also quiet making for a great night's sleep. Don't overlook the beautifully assembled Directory that includes local history. This hotel is part of a huge chain but it's beginnings and to this day are Gennetti family oriented. Thank You to Shea for such a warm welcome and to Chef Kevin for an outstanding breakfast.

    5
    « Best Western WIlkes-Barre »

    Excellent hotel with the best complimentary breakfast we had ever experienced. Staff was consistently friendly and helpful. The bar was extremely relaxing and pleasant. Overall, an excellent experience.

    5
    « Best Hotel in PA »

    I travel a ton for work and stayed at many hotels but I have to say this is one of the best I've been in. I've stayed here a few times and when in Wilkes-Barre this is the go to. Shae, an employee, is always so welcoming, unbelievably helpful and so friendly. After a long day at work she welcomes you with a smile and ALWAYS asks how my day went. Goes for the whole staff. Pet friend and clean. I highly recommend.

  • 5
    « Nice night in the Wilkes Barre Flood Zone »

    This was without a doubt one of the best, if not the best, BW hotels we have encountered. The breakfast service and layout was great and the food all fresh and tasty. Due to location in the downtown area, the pet walking area was small and was not, during our stay, well-maintained. However, when informed of the maintenance issue, the staff at the front desk addressed the issue immediately.

    5
    « The kind of hotel you want to stay in... »

    My husband and I along with some good friends stayed Friday night at the Best Western...The staff and owner were amazingly kind and the service was exceptional. We did not have a reservation (we were traveling and our plans changed at the last moment). We could not have picked a more friendly place to stay. The hotel accommodations were good, the location was close to the downtown night spots and an easy walk. I can't say enough just how wonderful the staff were, especially Diandra and Simone...both were hugely helpful to us. We will be back to see them sometime, guaranteed!

    5
    « Genetti Hotel is most accommodating »

    This is a family-run hotel that prides itself on taking care of its guests in any way possible. I missed my flight but they still managed to have a shuttle driver waiting for me outside of the airport at 12:30 in the morning. The room was clean, the bathroom was spotless, and the food was excellent. As an added plus, Mr. Genetti's (hotel owner) vintage cars are on display on the street and hotel property. What a treat! My reason for staying at the hotel was business, but it was more like a vacation. I came back rested, relaxed and happy. I hope I have more business in Wilkes-Barre, PA as I will surely choose the Genetti Hotel to stay at in the future. A special thanks to the staff which made my stay extra special. Hats off to Ed and Simone.

    5
    « Clean Hotel »

    I stayed at the Genetti when I went to the Ringo Starr concert. It is within walking distance of the Kirby Center. The hotel is clean and comfortable. The staff is very friendly. I got a good night's sleep and the hotel was very quiet. The breakfast was very good.

    5
    « Nice Hotel »

    I stayed at this hotel because it was close to the Kirby Center. It is a nice clean and comfortable hotel. The staff is very friendly and attentive. The breakfast was really good. I got a good nights sleep at this hotel. The bed was comfortable and it was very quiet.

    5
    « Graduation trip »

    Although this is an older property it is very well maintained, rooms updated and the staff could not be more gracious and helpful. We have been to Wilkes Barre area many times but had never stayed downtown. We found this was so convenient to several wonderful restaurants we could walk to for dinner and a great local department store that I frequented daily! We never ate lunch since the bountiful hot breakfast served as part of the room left us too full! Very relaxing and comfortable bar. Parking was convenient as well. We were close to the high school for graduation and the stores to help our granddaughter get her supplies for college. My husband used a wheelchair and had no problems at the hotel at all. We would definitely stay again when in the area. Being greeted by Mr. Genetti at check in was a special treat as well.

    5
    « Aunt Retta funeral »

    Excellent caring staff both at restaurant, Michael, and desk, Dianayana et al. Not only were they professional but truly caring about our stay and wellbeing. Also the breakfast was one of the best restaurant offered breakfasts we have even seen!!! I am gluten intolerant and they even paid attention to my needs.

    5
    « A little off the highway but worth it. »

    Booked this while traveling on the highway and had no idea where the directions might take us. Well, it took us to a marvelous Best Western in downtown Wilkes-Barre, PA. Reservation desk was exceptionally pleasant and helpful. Small pool with a quaint (could use an update) patio area with many beautiful blooming flowers, which we did not use because of a limited time constraint. Dinner at the Oyster Bar (?) was great. Our server, Michael, was very helpful and informative of the many items on the menu. Room was very clean and had a "clean" remote which we like. Complimentary breakfast was very good and hot. This might be in our plans to return on our way back through again.

    4
    « Poker Tournament Visit »

    We were in town for a big poker tournament happening at the Mohegan Sun Casino. Not knowing the area, I booked this Best Western (BW) because of its high ratings and cost. Please note that it is located in the somewhat desolate area of downtown. It is about 15 mins away from the casino. From the arrival to checkout, the customer service was ultra friendly and welcoming. The breakfast is the best I have ever seen at a hotel considering it is complimentary. Richie, the breakfast supervisor is super sweet, and attentive. Parking was free and there is a tiny pool if you need to take a dip. My only complaint would be the size of the room. It was a little tiny. Other than that, the cleanliness and overall experience was spot on!

    5
    « Great experience. A true old school locally run hotel. »

    This is a wonderful hotel. It may not be the most updated or fanciest property or in the best part of town, but this hotel is unlike most corporate hotels. The owner (Mr. Genetti ... I believe he has owned this hotel since I was a child) is very involved and greets every customer, every employee treats you like family, and they even treated my little pup fantastically! It's run like an old school family operated hotel, and I mean that in the most complimentary terms!

  • 5
    « Exceptional Breakfast Matches Entire Stay »

    We had a late check-in and found a clean, quiet and well designed room with great decor. Beds were comfy and the TV had a clean remote which stated it was cleaned daily. The breakfast was prepared by a chef who greeted each guest and served as needed or suggested dining ideas for food ? very unexpected for an included continental breakfast. Great stay and we have plans for two returns on other trips this year.

    4
    « A nice place for the money »

    This is basically your standard hotel in terms of facilities. It was a bit careworn, but very clean, and in my book cleanliness trumps everything. Even at that, when I say "careworn" I'm thinking of those reviewers who find fault with places on a molecular level. My room had a teeny tiny bit of rust stain around the bathtub faucet. But like I said, the room was clean. What, are they going to renovate a whole bathroom for a teeny bit of rust stain? Come on. Second to cleanliness is personnel, and I can honestly say the Best Western Genetti Hotel had one of the friendliest-without-being-overbearing desk clerks I've encountered. That is much appreciated. Last but not least are the little personal touches. I loved what the message card on the pillow said, and there was a cute surprise in the bathroom (see pictures). Yes, I would definitely recommend the Best Western Genetti Hotel as a home away from home.

    3
    « 3rd party nightmare. »

    I arrived at the hotel and they did not have the room that I had booked a 2 bed room. I was given a king size and a roll away bed which was unacceptable, but I had no choice but to take it. The third party company, whom i cannot mention, that was responsible for my reservation, never informed me the 2 beds in a room were sold out.

    5
    « Wonderful Hotel »

    We stayed at this hotel because they are pet friendly. Our dog is 135lbs so not many places accept him. Best Western was great. The staff were all very friendly and helpful. They gave great suggestions on things to do in the area. the room was very clean, the beds were very comfortable, bathroom was modern and clean. We had a wonderful weekend away. We will definitely choose it again.

    5
    « The Staff Make the Difference »

    No one wants an issue when they travel. Unfortunately, that was our luck. The staff went out of their way to assist me with my concerns and made me feel like a valuable guest. The extra mile that their employees went was something I haven't experienced at other chains. Thank you!

    5
    « Genetti »

    This is a wonderful hotel. They go above and beyond expectations to make your stay and the quality of service is beyond compare. I will not stay anywhere else when I am in this area. The pool is beautiful, the breakfast is fabulous, and the staff are so freindly, you might think you at a family get together.

    4
    « Employees »

    Room service added an additional Tip to the room service bill, after I gave him a Dam Good Tip in cash. Don't forget to draw a Line through the tip line if you give a cash tip, he only added $4.00 but its the point

    5
    « Neighboring the concert hall »

    The hotel is the place to stay if you are visiting Wilkes Barre. It is clean, convenient, and has everything you need. We stayed there while in town for a concert - Joe Bonamassa. The hotel is right across the street from the concert hall. Great experience. The staff was excellent - Simone at the front desk was especially helpful

    4
    « Nice Hotel »

    Overall a very good hotel priced reasonably. It's an older facility so don't go expecting anything "fancy" but it's clean, the staff are nice and everything in the facility is functioning. I found the included breakfast to be better than average and was quite good with a nice selection!

    5
    « Excellent Stay! »

    This hotel is excellent! Location off the highway and in the center of town-but with easy access, safe parking-and quiet! The staff is friendly and professional. The room was tastefully decorated, everything spotless and in working order. Super breakfast buffet. Highly recommend!

  • 4
    « educationa; conference »

    the hotel was great, clean room, helpful staff. Restaurant & bar were stellar. The location was convenient to the highway, the conference room & food were wonderful, very appetizing. The breakfast buffet was plentiful food was warm, flavorful and appealing. My only issue was my room faced a street that truck traffic could be heard. ( but I am a light sleeper)

    5
    « Visit with Daughter »

    This hotel was beautifully appointed, parking was free, the free breakfast was outstanding and the service staff was lovely. The price was great and we would definitely stay there again when we come to visit our daughter who is a student at King's. We were able to walk to our event at her school which was very convenient. Nice job!

    5
    « Service Supreme »

    We were returning from Raleigh NC to Ottawa Canada we planned a stop here. After a horrendous drive through rain, traffic like I have never seen and construction, the 6hour journey took 11 hours. We were greeted with a reception that was both happy to see us and sympathetic. Arriving at 10 pm we were pleased to find the restaurant open until 11pm The food and the service was supreme. In the morning I made tea and the housekeeper when requested went a returned with fresh milk. The breakfast was a full buffet with scrambled eggs, I asked if I could have two fried eggs over easy, the chef said " It would be my pleasure" After the drive there, this hotel lived up to the hoteliers creed.

    5
    « Superb Hospitality »

    All was perfect including the staff! Clean, comfortable, kind staff, usual buffet breakfast but attention to detail made it special. Parking free and on site. Also very nice restaurants in area for dinner.

    5
    « Clean and reasonably priced hotel in the center of town. »

    This place exceeded our expectations. The room was clean and quiet and came in at under $100 with all taxes. It was walking distance to the river and downtown shops so we didn't have to drive after checking in. The breakfast was excellent and the employee there, Rich went above and beyond to make our meals perfect. Shae, at the front desk was also very pleasant and accommodating.

    5
    « What a wonderful hotel and great place to be after a long trip! »

    My wife and I stayed here on May 12, 2016. What a wonderful find as we exited highway 81 after a long drive from just outside Toronto, Ontario, Canada. So happy we came across you. We will definitely include your hotel in our future travel plans and will recommend it highly to others. We were greeted warmly on arrival by Shae at the reception desk and then welcomed by the owner Gus Genetti with whom we chatted for several minutes. We were made to feel at home right away. Our room was large, well appointed and comfortable with free wifi. The fridge was very handy. Our dinner at the Oyster Restaurant in the hotel was a culinary delight. We chose the spinach salad with warm bacon dressing, chicken parmagiana and chicken marsala all of which were delicious and memorable. Kudos to the chef on both the taste and presentation of the dishes. Our waiter Travis ensured we wanted for nothing and his attention to detail was meticulous. He was friendly, knowledgeable and efficient. Thank you. The hotel even provided a complimentary drink for each of us to enjoy at the bar outside the restaurant. Wow! The restaurant is so very elegantly decorated and its atmosphere inviting and warm. The complimentary breakfast in the morning offered a wide variety of choices both hot and cold - all very appetizing and nutritious. A great way to start a new day before setting out on the road again. A ten plus plus experience which we are looking forward to repeating. Best wishes, Pete and Barb Jones, Whitby, Ontario, Canada

    5
    « We felt right at home. »

    My mom and I visited Wilkes-Barre a few weeks ago on a rather last minute trip. We were attending an event at the Kirby Center and were pleased to find this hotel is practically just yards away. (From the bus station, too, which was our mode of transportation.) We were greeted warmly by Shea ("like the stadium") at the front desk when we arrived. She assured us that she reserved one of the hotel's best rooms for us. The accommodations were lovely -- a big bed with plenty of pillows, a couch (that pulled out into a bed) with a coffee table, and a chair with a footrest. There was also a desk with an office chair. The television had all of our favorite cable channels, plus there was a fridge and microwave, which was great to have! While exploring the streets of Wilkes-Barre, we ran into Shea, whose shift was over for the day. Still, she stopped to make sure we were getting along okay and gave us some recommendations of places we might like to check out. The next morning, a lovely woman named Simone was at the front desk and she was just as peachy. She made sure our stay was up to par and offered to hold our bags after check-out, as we had a couple hours to spare before our bus home. The complimentary breakfast is served buffet style in the hotel's restaurant, which was a full breakfast that you would pay several dollars for at a diner. Eggs, bacon, sausage, pancakes, yogurt, a variety of breads and muffins, coffee and other beverages... Delicious. Everyone we encountered, from the front desk receptionists, to the cleaning crew, to the restaurant workers were all kind enough to stop and make sure we were comfortable and enjoying our stay. I don't have a single complaint about this hotel. I don't know how often we'll be making trips to Wilkes-Barre, but if/when we return, I will not hesitate to book our stay here again.

    5
    « Come Home »

    We travel to/from FL and NH several times each year. We have learned to plan our driving to be sure we can spend a night here. We stumbled on it by accident originally...lucky us! It is an older building, but they maintain it well. The rooms are extremely comfortable, well appointed, and quiet. Everything is spotlessly clean. The rooms have little touches such as welcome messages and books to read. The staff is so warm and inviting we always feel welcome. The water pressure in the shower is heaven after a long drive. This is clearly a hotel that is well run to keep standards high. Another plus is the attached restaurant. The free breakfast is a banquet of hot and cold selections, and the chef comes out to visit with guests. Dinner is unbelievable...don't miss it. Weather permitting, a dip in the outdoor pool feels great after the drive.

    5
    « clean colmfortable rooms with microw. Comfrtable dining roomave/refrige/coffee »

    Excellent accomodations, two queen size beds with lots of pillows, bathroom clean with toiletries, excellent full breakfast, exceptional food service by Kevin, -efficient registration by Shae. Comfortable dining room, easy parking

    5
    « My Stay »

    My stay was very comfortable. The complimentary breakfast was one of the best I have ever had. It was not microwaved food. Yes it was served buffet style but it was very good quality of food. Every bit as good if would have ordered from a menu.

  • 5
    « Genetti's in Wilkes-Barre »

    The staff at Genetti's is top notch and the breakfast is fantastic. Plus the location is right off Public Square and within easy walking distance of anything you need. Don't stay on the interstate, stay downtown and get more.

    4
    « Best Western, Wilkes-Barre »

    A very nice property to stay at. A very comfortable room, and excellent, helpful, and attentive staff highlight this property. The restaurant is surprisingly very nice, and the hotel is very conveniently located within walking distance to the central part of the city

    5
    « We loved it here! »

    The room was super clean and ready. Safe parking. And the chef was not only extremely welcoming- he made the eating environment such a great experience. I would come back here for sure. We had to make a late night rest stop and I am so thankful we found this place. Thank you for such an awesome experience.

    5
    « Remarkably friendly and eager to please »

    The staff at this hotel excels in service and friendliness. The rooms are very clean and the entire hotel exudes strength in service and overall eagerness to make our stay as comfortable as possible. Make sure there are no rock or rap concerts booked at the nearby performing arts center as the base speaker shakes buildings, or ask for a room that is not on the side of the Center.

    5
    « Very Impressed »

    This is an extremely nice hotel at this price point. I have stayed in a lot of hotels and I must say, this one has it going on. Great staff, great free breakfast (actual hot breakfast), super clean and comfy rooms.

    5
    « Great Hotel overall »

    Hotel was great as usual. Great comfortable room with accent on the little things. This was our third time staying here. Internet was good and a great breakfast. The only disappointing thing was that the hotel dining room was closed on Sunday, the day of our stay. One of the reasons for staying here was because of the dining room. Overall though it is a great hotel and would recommend this to family, friends and anyone else who is travelling.

    5
    « My Refuge »

    My room was as neat and clean as always: a most comfortable bed & great shower with plenty of hot water...Delightful!!! My compliments to Mr. Genetti and the Manager, Ms. Palmer who have selected and maintained an exceptional staff. In particular, I would like to thank: The Front Desk Staff- Shae, Diandra and Simone, and Ed. The Housekeeping Supervisor, Ellen. The Oyster Restaurant Staff- Michael and Travis. The Breakfast Chef, Kevin; the Lunch Chef, Malik; the Dinner Chef, Isaiah. Thank you all for always making me feel welcome and part of your family, Peter Kurt Haarmeyer, Author of "I'm Afraid"

    3
    « some of the employees there »

    ellen and her trainee in housekeeping and simone and shae at the front desk made experience great they were friendly knowledgeable courteous and very great to deal with made experience very very good they would be reason i would go back again

    5
    « Best hotel in town »

    ALL staff very friendly and helpful. Hotel is clean. Walking distance to restaurants. Great breakfast. Had our dog (small) with us and staff was very accommodating. They only charge $10 for dogs. Best hotel in the area. Stayed on the 4th floor and was very quiet. We would stay here again if in the area.

    5
    « Worth the the effort »

    Before we arrived we were concerned that the BW Wilkes-Barre was a distance from the highway. After our stay there we were convinced that it was worth the effort. Facilities are great and staff is the best yet. A lot to see and do in the downtown area Breakfast was a highlight

  • 5
    « Great stay! »

    I stayed here with a group of friends as we were attending a performance at the Kirby center. Parking was a breeze and it was a convenient walk to the Kirby. There are many local eateries just a short walk away. Rooms were clean and the breakfast buffet was awesome...not your typical hotel breakfast. The staff was friendly and helpful. I will definitely return to this hotel.

    4
    « viola daily birthday »

    wonderful staff. Breakfast was awesome. Front desk person was Shay and she was great! Loved every minute of my stay. This hotel is pet friendly and you would not know it absolutely no pet odors. We went into the Oyster rest. located in the hotel and wanted to just order hamburgers. We were told hamburgers were only offered on the in room service. The owner who just happen to be in the restaurant told the waiter to prepare the hamburgers to be eaten in restaurant, the waiter than advised that french fries come with the hamburger free if ordered through room service otherwise the price would be $4.00 per order Owner overheard waiter and told him to give us the french fries with no charge. Simply great. Thank you Mr. Owner

    5
    « greeat place to stay »

    a wonderful surprise that offers an excellent value. The breakfast was great. It was unexpected to find real scramble eggs on the menu. Everyone was very friendly and the rooms were spacious and clean.

    5
    « A Great Experience »

    This hotel far exceeded my expectations. The hotel was elegant with a touch of 1930's-40's influence. The entrance way and check in counter both had lighted fireplaces. The staff was exceptionally nice and helpful. The rooms were nicely decorated and had an added personal touch with a welcoming letter. The furnishings were all in excellent condition. The management of this hotel takes great pride in keeping it in great condition. We were greeted on our way in by the owner at 7:30 p.m. I will definitely make a point of staying there in the future. I would highly recommend this hotel for anyone staying in the area and the price was very reasonable.

    5
    « The Place to Stay! »

    From the moment we approached the front desk to our checking out, we were treated with respect and kindness. The staff was exceptionally helpful and friendly. We were made to feel welcome at all times. The décor is beautiful! So much detail was put into the lobby and the rooms. We could not have asked for a better experience! Will stay here again on our next trip!

    5
    « Excellent in every way »

    We stayed overnight on our way from Florida to New York and were extremely pleased. From the moment we entered the beautiful lobby to the time we left, everyone on the staff was professional, friendly, and helpful. The place had an old world feel that had a touch of elegance--totally unexpected! We dined in the Oyster Restaurant, off the lobby. Our server, Michael, was charming and professional. The décor was lovely and intimate. Food was very good. This hotel was the highlight of our long road trip! Many thanks.

    4
    « Pleasant overnight stay. »

    This was or destination for our 2nd night on the way hoe to MA from FLA. We have two small dogs, so we need to stay in pet friendly hotels. The hotel is in downtown W-B a couple of miles off of I-81. They charge a $15 fee for each dog. The rooms were clean but a little dark with a small bathroom. The staff were very pleasant and they presented us two small gift bags for our dogs; a very welcoming gesture. Another very positive amenity is the free hot breakfast buffet. It was one of the best we have experienced. One oddity we did encounter after we left the hotel was to find an open gas station nearby. The first one we went to had been shut down for a while; the second one was closed (it was 8:00 on a Sunday morning). We finally found one that was open several miles away.

    5
    « Stop over on the way North »

    This hotel is located downtown Wilkes-Barre, a short distance from I-81, which makes it convenient for Best-Western customers to stop at during Spring and Fall commute. The hotel staff was very friendly, helpful and caring for our needs. The on-site restaurant provided excellent menu items served by friendly and caring staff. I recommend this place for any type of travel in central Pensylvania.

    5
    « A Very Pleasant Surpries »

    While driving from Florida to Massachusetts I saw (and stayed in) a lot of dumps! This Best Western was awesome. Clean, spacious and had everything I needed. The restaurant was great and within my budget. I will definitely stay here again in the future. A good value with a very friendly staff.

    5
    « Chad M »

    The entire staff at this hotel is extremely friendly and helpful. From the time you enter to check in you are greeted with a smile and kind words. Simone, Shae, Tabitha, Chris, or Ed are always warm and helpful. If you get the chance to see Gus Genetti, he will gladly extend his hand and thank you for staying. The hotel is centrally located and within walking distance of the public square. The buffet breakfast is head and shoulders above the typical "continental" breakfasts. I now stay at this venue frequently and sometimes will drive a few more miles to be comfortable here. Thank you to Gus and the entire staff.

  • 5
    « Great Experience »

    My husband and I were in town for a show at the FM Kirby Center. The BW was right next door and was everything we needed. Centrally located to everything in Downtown Wilkes-Barre, we were able to park the car and walk everywhere we needed to go. All of the staff were pleasant, breakfast was excellent and the bed was very comfortable. No complaints, and would stay there again.

    5
    « Excellet »

    Excellent hotel; great accommodations, very clean, staff is very courteous and goes out of their way to help. Will stay again. Location is very convenient to downtown area for shopping, sightseeing, etc.

    4
    « Nice hotel. Older »

    I read up on the reviews. Nice older hotel. Would recommend the hotel. Right downtown. Only negative would be was our room had scuff marks on the walls, bathroom was small and walls messy. Breakfast was good. Pet friendly. Parking lot secure.

    5
    « Snow Bird Return »

    Great hotel to stop at on return north. Great value and a good restaurant with fantastic service. Our waiter, Michael, gave a quality of service much greater than one would expect. The food portions are large so be careful unless you are really famished. Location is downtown so read directions carefully as GPS may take you to the next street behind hotel.

    5
    « Great Service and Very Comfortable »

    We stayed here twice on a recent driving trip to/from Maine to Florida. We picked it due to TA reviews and Bring Fido reviews as dog-friendly. The hotel is very clean and comfortable and located downtown near the Public Square where there are several bars and restaurants within walking distance. I-81 is only about 5 minutes away. The complimentary breakfast was very good and included hot and cold items, buffet style. They are very dog-friendly and only charge a $15 fee for pets which is very reasonable as compared to other places that gouge you as much as $100; they even give you a pet gift at check-in with a couple of poop bags and some dog biscuits. Every member of their staff that I encountered during both stays was pleasant and smiling and went out of their way to be welcoming and friendly, including Gus Genetti himself whom I randomly encountered at check-in on my second visit. If you are traveling with a pet (or not), this is a great place to stay.

    5
    « Great Stay in downtown Wilkes-Barre, PA »

    Great Hotel, Great Staff, Great Service, Great food. Wait staff each had a personality. Administrative staff extended themselves over and above normal. My plane was 3.5 hours late, the hotel President picked me up at the airport, himself, because the shuttle driver was done for the day.

    5
    « Truly home away from home »

    Always stay here when visiting family in W-B area but the last stay was especially remarkable. Traveling with daughter and granddaughter and wanted us to each have a bed for good sleep before a 9 hour drive home. Asked for a cot to be added in to the 2 queen bed room. Before we got to the room with our luggage cart they were setting up the cot! They had to move a large chair to do it and it was all done cheerfully and willingly. The beds and cot were all super comfy. Simone at front desk is a gem. She knew us and even called me after I left to alert me that I had left my Bible in the room. Kudos to the housekeeping staff for rushing it to her as soon as they found it. This hotel is definitely worth seeking out from the highway. The caring is palpable. The location is perfect for shopping at Boscovs, eating at Bart & Urby's, walking to Kirby Center, movies, farmers market on the square, and of course visiting the colleges. Breakfast buffet is well tended. I know Oyster is a great restaurant -usually visiting family but have eaten dinner there as well. I hope this WB institution continues to prosper through its consummate customer service.

    5
    « Quiet & Appealing »

    Upon entering the hotel, the parking was a bit of an issue, just so I could go into the lobby & get checked in. That was really the only issue I had. The man that helped me checked in was friendly as ever. I really enjoyed talking with him. When I got to the room, it was very comforting to walk into. It was clean, very well lit--once I turned the lights on. The bed was comfortable, it was just a very nice, quiet place to spend the night at after the show I saw at the Kirby. That was also another reason why I chose this hotel is that I could just walk to the Kirby and back to my hotel without having to worry about parking. The breakfast was amazing. There was a variety of choices that I could chose from and it was satisfying enough for me. I would definitely stay at this hotel again.

    5
    « Great service, great price »

    I can't wait to come back to PA, and this is where I'll be staying! Simone was very helpful arranging my stay and transport, Shae got me to the hotel on arrival, and Diandra made sure I got back when and where I needed! The shuttle driver not only carried me safely from the airport but also showed me around the campus where I was to be the following morning, in addition to showing me the best route and some places to eat. Thank you!

    5
    « Great Service, Great Hotel »

    Stayed for business, and had a thoroughly enjoyable stay. The icing on the cake however, was their customer service. I had unknowingly left behind a small item that had very great sentimental value, something I have carried for 3 decades. Before I even noticed its disappearance th Hotel called to advise the maid service had found it and immediately volunteered offered to mail it back to me which they promptly did. A big shout out to their maid service and an extra shout our to Diandra, who so efficiently,cheerfully and promptly remedied what would have otherwise been a very sad mistake on my part. HIGHLY recommend BW Genetti..

  • 5
    « Simply an Incredible experience. »

    This was not the first time that I had stayed at this facility. Yet, it continues to amaze me that the care and attention is spot on. I have stayed at numerous facilities, and just about all of the various hotel brands, and cannot honestly say that I have ever experience a more genuinely hospitable and welcoming property than the Best Western Genetti Hotel. From check-in to check-out the experience was superb. I love the rooms. They may be old but they are well cared for and are up to date with ammenities. I drink in the lounge, dine in the restaurant and each experience is incredibly awesome and top shelf. All aspects of the facility are high quality and are delivered with genuine care and low stress. I absolutely enjoy the restaurant and its broad selection of meal options all prepared by excellent chefs and served with a commitment to quality and individualism. The breakfast buffet is also served with that same commitment of quality foods and a wide selection of nutritional options. This hotel is well worth a trip to experience it. Like me, you will want to go out of your way to stay there regularly. It is a true gem in the rough and an incredible experience.

    5
    « Great downtown hotel »

    We stayed here on our way through PA on a trip to New York. The check in was great and very smooth. All the staff members were very attentive and friendly. The rooms are clean and well cared for. Everything seemed up to date and well maintained. The hotel was quiet. I couldn't hear any sound between rooms. The restaurant was great. I had wonderful lobster bisque. The owner was eating dinner near me, so I was able to talk with him and enjoyed that. Very good experience.

    5
    « Restaurant breakfast menu »

    I have stayed here many times and the food just keeps on getting better.The breakfast buffet is included in your room charge and it has everything you could ever want and the service is fantastic.Ask for Rich ... He will take care of your every need...

    5
    « Well worth the modest price »

    The check-in was painless and the room was spacious and high end BW. The desk helped us with dinner plans and let us check-in early. The hotel has free parking and a garage. Only negative was tissues were cheap and rough. Breakfast was the best we've had for a hotel breakfast.

    5
    « NEPAGSL SWIM CHAMPIONSHIPS AT CYC »

    My family had a very good visit at the Genetti in Wilkes-Barre, PA. We picked this hotel because of their location to the CYC. Everything was great and the full breakfast buffet in the morning served by the cooks Kevin & Rich was magnificent. I would definitely take my family again to this hotel.

    4
    « Well worth the price »

    Spent an overnight here with myself, my wife, and two kids for a nearby event. The room was clean and the staff was very nice. We requested a late checkout of 1pm and it was granted which was really nice. The breakfast was also really good. Eggs, pancakes, waffles, fresh fruit bar. Excellent. Would stay again.

    5
    « Great Hotel - Very Surprised »

    I was totally surprised at how great this hotel was. The room was clean, with an amazing double shower head. The staff was very pleasant. Breakfast was terrific. Very nice selection. And it was very convenient to the Kirby Center. I would stay here again in a heartbeat.

    4
    « Well taken care of »

    Shae at the front desk was delightfully helpful and my room exceeded my expectations. The price was right. I couldn't have been more pleased. I liked that the TV worked and the number of channels was surprising. I liked the attached restaurant.

    2
    « Never again »

    We chose this hotel because it seemed close to the highway and of course the casino. It wasn't close to the highway and the casino was a big disappointment. This hotel is old, unkempt, not in a great location. The best part of the hotel is the staff. The gals at the front desk were amazing! The breakfast was great and the chef, Rich was a joy to talk with. He was gracious, kind and raved about the hotel as far as being an employee, good to hear.

    4
    « Very pleased! »

    Hotel was clean and comfortable with helpful staff. The breakfast was included and pretty much had everything you'd want for a meal. The restaurant was okay but had a 70s look to it which didn't appeal to me but was clean and comfortable. For our road trip, this was one of the better hotels we stayed in. We had to drive 5 mins to get to any restaurants we were interested in. We only had breakfast at the hotel.

  • 4
    « Very pleasantly surprised »

    We were skiing at JFBB over the weekend and decided to stay the night so we don't have to drive back and forth. After a while of searching online and reading reviews of econo lodge with mouse droppings and another one with bad smell of old folks home, I found this place. It is 40 min away from the slopes, but was worth the drive for the wonderful rate we got. It had 2 full (not queen) bed, and a pull out sofa. Very specious room. The place is very tired, yes, BUT it was very clean too. That to me is more important than a fancy alarm clock. The people working there were very nice too. The kids loved it. We were 5. The complimentary breakfast, was a regular one, no frills, but nice to not have to go anywhere early in the morning. The beds were not super comfortable, but then again, for 1 night, we could not care less. I highly recommend.

    5
    « Great Family outing »

    Stayed with my family b/c we were visiting my son at Wilkes University for a basketball game and we were so centrally located! Great Staff and great rooms Beds were super comfortable as well! Highly recommend

    4
    « Just an overnight, but a very good experience »

    We made same-day reservations to stop overnight in Wilkes Barre on the way to Charleston from New England, and were easily acommodated. The hotel is in the downtown area of Wilkes Barre, which is convenient. Private, on-site etiparking is available in a lot out in the back of the property. We had drinks and dinner at the small lounge; I had lemoncello martinis...this is a treat, because most hotels don't carry lemoncello, along with a delicious sausage and escarole soup. There wasn't much of a beer selection (disappointing to my micro-brew loving husband), and he rated his fried calamari appetizer as just OK. This was your typical Best Western; clean, free breakfast and helpful staff. This hotel is attached to a convention center, where they were holding a school prom, which was fun to see. The room was quiet, and we had a view of the downtown and the mountains in the distance.

    3
    « poor heating system »

    Dog areas are inconvenient - heating system had two options working ON or OFF... Was told I would get a 25$ discount coupon by email for a next visit to compensate for the party upstair room had going on from 4 am to 5:30 am and was never sent the coupon. Pillow quality was very poor.

    5
    « Business Trip »

    Been staying at Genetti Best Western Hotel for the past 10 months working on a project for a local company. The employees and staff are delightful. From check in to check out, everyone makes me feel welcome and at home. The morning breakfast is excellent and always ready by 6:30 every morning. I endorse staying at Genetti's the next time your are in the Wilkes Barre area!

    4
    « Exceptional service »

    The hotel is dated but clean and comfortable. The service was excellent! Having a shuttle from the airport and being able to get walking distance to the colleges is a big plus too! We will definitely be back.

    4
    « Clean Stay, Friendly Staff »

    Spur-of-the-moment trip to northeastern Pennsylvania during a busy Valentine's Day / Presidents' weekend, steered me to BW Genetti in Wilkes-Barre. This property is dated but it was clean and comfortable with extremely reasonable rates. Staff was friendly. There is no valet and the front driveway for check-in was filled with "illegally" parked cars. A nuisance for unloading luggage and a quick check-in process. Overflow parking lot is fairly easy to access; however, evening check-ins need to be aware that signage for the parking lot and the hotel's entrance on that side of the building has poor lighting. Breakfast buffet is bountiful. Again, friendly and accommodating staff.

    3
    « 1970's decor »

    The staff were friendly and helpful and while this is an older building and could use some serious updating, the room and lobby areas were clean. The 1970's decor of the lounge bar and restaurant are incredibly kitsch.

    5
    « Diandra made our trip worth it! »

    Diandra, front desk manager, is ABSOLUTELY delightful and pleasant. She made out first trip to Wilkes-Barre worthwhile. The hotel is beautiful and the breakfast is a full restaurant- style meal. Again, thanks Diandra for everything!

    5
    « Beautiful Hotel »

    Beautiful Hotel and service. Very well decorated rooms with some little personal touches that you don't see at most hotels. Room was clean and very comfortable. Dining room and meal selection was a class act.

  • 5
    « Wonderful experience. »

    My son is a student at King's college and had to have surgery and I wanted to stay with him for a couple days and the staff was great in helping us feel comfortable. Very clean, comfortable beds and nice hot shower. Nice restaurant and breakfast included and a great price!

    5
    « Great stay »

    Great value, excellent staff that are very helpful, wonderful breakfast buffet! Located in the middle of Wilkes Barre and very convenient! The bed was very comfortable! Perfect for visiting children attending Kings College.

    5
    « Nice stay »

    The hotel is very clean and comfortable. Hot breakfast had eggs. sausage, ham, potatoes ,pancakes, fresh fruit bar, juices. Everything was warm and tasty. The outside of this hotel was in perfect order. No trash anywhere, even across the street in the alley. CLEAN and felt very safe. Walked 1 block to the inner circle and went to a couple of bars, also nice. Very good experience and would come back.

    5
    « Extra special service »

    Gennetti's was home to me for two weeks while I attended the winter residency for creative writing at Wilkes University. The room was so comfortable, the food delicious but what really stood out was the service. I left my special Rosary beads behind when I returned to Texas. Ellen, the 3rd floor housekeeper found them and made sure they were mailed back to me. Love this hotel and their staff. Thanks so much!!

    5
    « Excellent Place to Stay »

    Maybe it was because we were there on an off-weekend, but it was quiet. Also, the beds were really comfortable, and everything was clean. The breakfast was also really good. We stayed there because it was near King's College, where we were attending the open house, so the location, within walking distance of the campus, was excellent. My son thought the wireless internet was a bit slow for his video streaming, but the speed was fine for me (browsing and email). We didn't watch any TV, so I can't comment on that. The decor was, in general, a step above the usual "hotel look." The only drawback was that the room got too warm, at night, no matter how low we set the heat, probably because people in other rooms had the temperature turned way up (it was January, after all).

    4
    « No sleep... way too noisy. »

    The room was small and bathroom was tiny. Our upstairs neighbors came in at 2am screaming and yelling, and proceeded to rearrange the furniture and continue to scream and yell and slam the doors until 4am. The front desk said they were drunk. Got absolutely no sleep. Breakfast was very good!

    5
    « Excellent Hotel »

    We had a wonderful stay at this hotel. The staff was friendly and accommodating, even to our dog. We appreciated this location being animal-friendly and would recommend it to anyone who is traveling in the area. It was really a great experience overall.

    5
    « Great Value, Great Breakfast »

    In town for a college visit. My kids really loved the décor of the lobby and the restaurant, and the breakfast was not your typical complimentary breakfast. The presentation made it feel like a five star restaurant. I think it's fair to stay the room was a little 'older', but it was extremely clean and cozy. A very pleasant stay.

    5
    « Satisfying Stay »

    It's always a pleasure to stay at the Best Western Wilkes-Barre, PA. The facility is upscale and comfortable and the staff is exceptional and always goes the extra mile if you need it. This is my place to stay whenever I'm in the Wilkes-Barre area.

    4
    « Great Staff »

    Front desk staff, housekeeping, everyone working here was helpful and friendly. They made the long stay comfortable. Breakfast was nice, a good selection. The front desk staff went out of their way one evening to help after stores had closed and it was very much appreciated.

  • 3
    « Disappointed »

    Front desk was very good and helpful; room was comfortable and clean. Buffet breakfast was good. Dinner was average and the general feeling was that they were trying hard to make this hotel/restaurant appear better than it really was. Also, we brought a pet, which they accept, but there was absolutely no place to walk our dog. Don't recommend if you have a pet.

    5
    « Great Breakfast »

    We stayed at this hotel twice in our travels and found it to be friendly& clean, their free breakfast for guests was unbelievable. We also had dinner there and got to meet Mr. Genetti who made us feel like we knew him all our lives. Our waiter was very friendly and accommodating. We highly recommend this hotel. We plan on bringing our friends there on our next trip to PA.

    5
    « best hotel »

    best hotel at all and I like it very much! and the food very Awsome I liked the egg and sweet potato at the morning! I was very happy for being in the hotel its a best hotel in walks barre so I hope I came again and stay in this amazin hotel! love them all

    5
    « Rate »

    the hotel is the best hotel I ever visited. all the people who work there are really friendly, and I recommend the visitors come to best western hotel in Wilkes-Barre. there are free breakfast, and free Wifi and a lot of other things. you will feel comfortable.

    5
    « Wonderful Stay After our Wedding »

    We really enjoyed our stay here after our wedding. The room was spotless and quiet for the most part. The ladies at the front desk were extremely nice and friendly. Every employee we dealt with throughout the evening and the next day trying to pickup our items from our wedding were quite pleasant and helpful! The complimentary breakfast the following day was my favorite part; it was quite delicious (pancakes, bacon, toast, sausage, etc.).

    5
    « Friendly courteous and helpful staff »

    All staff were very courteous and attentive. Check-in and check-out staff very helpful with questions. Breakfast chef very attentive to detail. Great location downtown. Lounge and restaurant were closed.

    5
    « nice room, friendly ducks »

    My husband and I and our West Highland terrier had a very pleasant stay at this hotel after the first leg of the journey on our way south to Florida. The room was very spacious, clean, and comfortable. Breakfast in the attractive dining room was excellent with lots of choices to start the day. Also, the staff was very friendly and attentive, particularly Shae at the front desk. But perhaps most memorable was the idea of having a little rubber duck to accompany the bath and take along with us. We thought it was a very charming and effective way to make guests feel welcomed. Our next overnight was also at a Best Western hotel, in Lexington, Kentucky. Also a nice room, and with another little duck (this one adorned with colorful Christmas lights). So he joined the first duck, riding on our dashboard as highway guides. Our final overnight was at the Best Western in Walterboro, SC. A pleasant-enough stay but, sadly, no rubber duck! The manager said that it was an option that apparently the previous manager had not signed on to offer. So I would like to say, as a guest who prefers to stay at BW hotels, the idea to include variously-designed little rubber ducks is an easy way to set apart the experience from other hotels. Probably a nice surprise also for guests travelling with a child. I should make note that the BW Genetti Hotel in Wilkes Barre was our best experience of the 3, since it is a large, in-town, full-service hotel and convention center. The lobby, public function rooms, and corridors were comfortable and well-appointed, and we appreciated the elevator.

    5
    « Always a Good Stay »

    I stay at Genetti's in Wilkes-Barre about 4-5 times per year. The rooms are always clean, breakfast is always good, and there are a number of good restaurants and bars within walking distance. Genetti's has one of the best hotel breakfasts out there. Free parking in their monitored lot has never been an issue. On this stay, I was checked in by Diandra, who was a pleasure- very friendly, helpful and knowledgeable.

    5
    « great employess make it a great place »

    besides the great amennites the employess are great esp. shae and simone they went out of their way to make out stay enjoyable. The food was spectaculiar and great portions. great location walking distance to many shops and restaurants.even though this facility offers everything you need on .sight i would highly recommend to anyone travelling to the wilkes-barre area you wont be disappointed!!

    5
    « great staff »

    My third visit. When there is a concert in town at the Kirby Center, this is the spot. Right next to the concert hall. If your lucky, as in ADAM LAMBERT , the performers also stay in this hotel. You can meet them in the elevator, as I did. No more than 100. dollars a night. Clean. Great hotel staff. Good restauarent in hotel.

  • 3
    « On the fence about this one... »

    We have stayed in a few different hotels in Wilkes-Barre over the years and chose to try this one because of its location to the downtown area. It was nice to be able to walk to dinner and shopping but once we settled into our room, the road traffic was VERY noisy. The hotel staff was friendly and helpful. The room was clean but outdated - with the bathroom being small and cramped. To top it off, they charged $2 for a small bottle of water in your room!!

    5
    « Relaxing after Christmas »

    My husband and I decided to take an overnight getaway after all the hustle and bustle of Christmas. We shopped at Crossings outlet in Tannersville and ate at Barley Creek Brewery in the Poconos. We stayed at this Best Western because it was close to Mohegan Sun casino. It was a very nice hotel with a nice dining room. A plus rating.

    5
    « 10:40am »

    My wife and I were making the long trip from Tennessee to Maine and needed a place to stay for the night. Upon finding this property, we decided to "treat" our selves to a special night with dinner. The room was excellent, dinner was superb, overall was a first class experience!

    4
    « Wonderful Best Western Near Kirby Center »

    Service is priority number one at this great family run property. From the airport pick-up and throughout my stay, the staff were great. This hotel is a perfect location for attending an event at & walking distance to the Kirby Center. There are restaurants & shops within walking distance. The hotel provides free wifi, breakfast & complimentary transportation to/from the airport. Nice rooms, restaurant & public areas. Would definitely stay here again when in the Wilkes-Barre area.

    4
    « Comfortable stay at W-B Best Western »

    Comfortable stay for right price. Would stay there again. Nice that hotel offers rooms for families with dogs. We didn't bring ours this time. Easy to walk to town square and shops. Would like to take advantage of outdoor pool in summer.

    4
    « Great Value In Wilkes Barre »

    This hotel is perfect for an overnight when attending a show at Kirby Center. Easy Check in, great bar service, decent breakfast. Refrigerator and microwave in what appeared to be a recently updated room. AARP rate $103 including breakfast was affordable. Ate at Bart & Urbys a couple blocks away which had good happy hour prices but they don't do fried food very well. Next time will try Oyster restaurant in the hotel

    5
    « Great choice for getaway »

    We had plans to see my favorite group perform at the FM Kirby center. I had originally booked at Hampton Inns since that is our chain of choice. However when I read that Genettis was walking distance to the Kirby center, I switched. Friendly staff, and beautiful room. Great shower in the tub. We had an excellent meal before the show in the Oyster restaurant in the hotel.Server Michael was very nice and very knowledgeable about the food and drinks. In the morning you are given a wonderful complimentary breakfast.

    5
    « My Best Hotel Experience Ever »

    Incredible hospitality. Friendly and caring front desk, restaurant and housekeeping staff. Top of the line food, great restaurant service, wonderful environment throughout hotel. Many extra touches in decor creates pleasant and idyllic atmosphere. Very classy and helpful management and line staff persons. Most hotels "tell" you they care--this one "shows" you they care! Best hotel experience ever.

    5
    « Great place to stay »

    Very comfortable and an easy distance to several great places to eat and to the Mohegan Sun Arena at Casey Plaza. The beds are very comfortable and the rooms have a refrigerator and coffee pot that make the stay pleasant. Free breakfast is included that offers a nice range of items to select from.

    5
    « Overall great stay »

    We arrived before check in so I asked if we could check in & get the room later,the ladies at registration didn't even mention it, just asked for our name & checked us in. They were friendly & warm. Loved the gated parking. Breakfast was included, we enjoyed it. There was a rubber duck on the tub edge, what a cute welcome. Loved the letter on the bed! I would definitely recommend this hotel!

  • 5
    « Very Happy »

    This hotel is so clean and the staff goes out of their way to be helpful. Our stay was during the month of December and it was decorated for the holidays so nicely. They offer complimentary breakfast which was exceptional.There is not one negative thing I can say about our experience.

    5
    « Great stay in Wilkes-Barre »

    Excellent in every way with such helpful and friendly staff. Very professional operation. Great location right across the street from the concert venue. Amazing breakfast! The staff member in charge even made a specialty item for me. Bed was super comfortable.

    5
    « Gus Genetti's Best Western »

    Excellent service from staff. The chef did a great job with the breakfast buffet, which was included in the room rate. The only complaint that I have is that the bed pillows were fluffier than I am used to. All in all, an enjoyable stay. I have stayed at this hotel on several occasions and it only gets better.

    5
    « a gem in Wilkes Barre »

    Lovely hotel--Best Western efficiency with older hotel charm. Quiet room, good TV and thoughtful DVD player, breakfast buffet was varied, ample and fresh. Great friendly staff all round. One block from the Kirby Center concert we attended!

    5
    « Awesome stay »

    We stayed at the Genetti Best Western to attend a concert . It was an awesome experience from the first phone call to check out. The staff is professional and truly cared about making us feel at home. We recommended the hotel to two others couples going to the show. They both thought it was the perfect location for the Kirby Center and that the staff was the best! Thank you for a great stay.

    5
    « concert night »

    We came to see John Prine at the Kirby Center and had a pleasant stay. The front desk employees were most welcoming and the breakfast buffet was the best I have ever had at any hotel,it was set up nicely and had the best variety with fantastic quality.Keep up the great job...

    4
    « Very pleased »

    This was our second time staying at the Genetti Best Western for concerts at the Kirby Center. We chose it for the convenient location, and it did not disappoint us. Not only is it just a block from the Kirby Center, but it is also comfortable, clean, and has a wonderful free hot breakfast in their restaurant. The front desk staff was very friendly, and the gentleman who welcomed us for breakfast was extremely accommodating (we forgot our breakfast voucher) and pleasant. The free parking is also a plus!

    5
    « Great stay »

    Came here for the John Prine show. Great place to stay. Friendly staff and clean rooms. Win win, walk 20 steps to the Kirby center. Clean rooms great staff. Plenty of park inking and a great outdoor pool party action. Stay here and you'll not be disappointed.

    4
    « Lovely hotel and excellent staff »

    My brother lives in the Wilkes-Barre area. We have stayed at many hotels while visiting. This has been by far the best. The front staff was very pleasant and helpful. The décor is interesting and fun. The breakfast the first day was awesome. By our third morning the pickings were slim. The cut up fruit was down to honey dew and cantaloupe. We walked down to the river both during the day and at night. It was a lovely walk. Our bed and room itself was very nice.

    5
    « Excellence in Wilkes-Barre »

    This is the third time we've stayed at the Genetti/Best Western Hotel in Wilkes-Barre over the past 8 years, in connection with nearby family events. Each visit has been exceptionally pleasant: wonderful staff, good-sized and appointed rooms, excellent breakfast, and good value. Highly recommended.

  • 5
    « Excellent service, extremely friendly staff! »

    I had my wedding at Genetti's and it definitely lives up to the "Genetti Wedding" appeal, every aspect of the wedding was covered down to the minor details. The service was exceptional, they made sure our needs were met during the event. I think I had about 10 different employees ask me if I needed anything throughout the night. The room was very comfortable and we slept very well. I would recommend Genetti's to all of my family and friends for a wedding venue and a hotel. Thanks Gus Genetti and staff for making my wedding so memorable!

    5
    « Relaxing and Efficient »

    The staff were friendly, helpful and accommodating. All areas were clean and inviting. The breakfast buffet was in a lovely, relaxing setting and the food was varied and delicious with an employee who was attentive.

    2
    « disappointing experience »

    This place is clean with nice furniture. The breakfast is very good and the person working at breakfast is also very good. But as a sharp contrast, some of the people working at front desk are so different and very disappointing. For example, when I reported the wifi connection from our room was very difficult and we tried so many times without any luck, the front desk people immediate denied it. I was told that this place never had any problem on connecting to internet through wifi in guest rooms, no matter which room. However, when we presented the same issue to another staff at a different time, it was acknowledged that the wifi connection indeed was an issue when many guests stayed in this place on the same day. It is also disappointing when the front desk staff treated me the following way when I was checking in. I arrived at this place in the afternoon, shortly before the official check in time. The front desk staff was having a phone conversation with someone. I was standing in front of the desk, but the phone conversation continued for very long time, as if no one was standing in front of the desk. Finally I was quickly told that it was too early to check in, and then the on-duty staff was immediately continuing the same phone conversation, without giving me a chance to ask a question. I then left there. But only a few minutes later, the same staff was already checking in a new guest, although the time was still quite before the official check in time. Apparently, the worker must had finished the long phone conversation and was no longer on the phone. One has to wonder if the staff on-duty having a phone conversation or not could be one of the very important factors related to a guest may or may not check in a few minutes before the official checkin time (wish it was not so, and wish it was a coincidence). Many other hotels often let guest to check in, if only a few minutes before their check in time. Unfortunately, very disappointing experience.

    4
    « Good hotel and great location »

    We had a very nice room, clean, comfortable and the staff were very helpful. The location is perfect to a movie theatre nearby and staff recommended a pizza place next door. The pizza place offers a movie package so don't buy your tickets before you eat! A generous and varied breakfast buffet is included with the price. Good choice for travelers in the area.

    4
    « Very good experience »

    Stayed at the BW for the Brian Setzer concert at the Kirby Center, which is located a half block from the hotel. Gus Genetti, who the hotel is named after, greeted my wife and I while we were checking in. He is very nice and asked if we needed any help. The decor needs a little updating but the overall experience was very good. We were upgraded at check-in but there was no view to speak of from that room (3002), although it was very private and quiet. The room was nice and large, although the bathroom was on the small side. It did have a soft close toilet seat, which we have in our own house and is a subtle but welcomed touch. the bed and pillows were comfortable and everything was laid out nicely. Breakfast buffet was included in the rate and Chef Kevin made sure we had everything we needed. He was attentive, nice, and accommodating. Breakfast was presented nicely and was very good. I would recommend staying here if visiting the center city part of Wilkes Barre and will be doing so myself, next time we go to a concert at the Kirby Center.

    4
    « Best Breakfast Buffet »

    Enjoyed our stay. Comfortable room: all 4 of us slept well, with beds, bedding and pillows very good. Restaurant looked like it would be overpriced, but it wasn't! The food and servings were good taste and size. It had the best Breakfast Buffet that we have had in years, with so much variety anyone could be satisfied. Fresh fruit, even grits, excellent quality. GPS directions took us on a very round about path which made us nervous, but ended up in a great area.

    5
    « Breakfast »

    After a long and tedious journey due to highway construction and Thanksgiving traffic we arrived to the calming atmosphere of the hotel. The next morning we were treated to the most fantastic breakfast we had encountered on our whole trip! I highly recommend this hotel to anyone travelling in the Wilkes-Barre/Scranton area.

    5
    « Always a positive experience »

    Very friendly people. Michael - our waiter - was great! Delicious breakfast buffet. Good value for the money. Very close to The Kirby Center. We have stayed her before and there has never been a problem. We highly recommend this property.

    4
    « family visit »

    in town for grandsons football game 2x this year..this hotel is convenient to the interstate and shopping and restaurants..full complimentary breakfast is a great value..rooms are comfortable for a multiple night stay..

    5
    « Cozy and Comfortable »

    Excellent hotel! Cozy and comfortable sleeping rooms, spacious meeting rooms, and great food at the restaurant and bar. Very nice decor with fountains and even a fireplace in the lobby. Within walking distance to the bus station.

  • 3
    « our room already had somebody in there? »

    they gave us a room that was already occupied,we got the worst room with the view of the roof and nothing else .They also gave us a much lower floor level.Original room had a mountaun view compaired to our roof view

    5
    « EXCELLENT SERVICE PROVIDER »

    Fantastic staff they took very good care of us from the time we checked in until we checked out. The breakfast was terrific, a little bit for everyone, the eggs were cooked to perfection as was the bacon. We would definitely stay here again!

    5
    « Best of the Best Westerns »

    With the free morning breakfast in the restaurant (excellent), this is the best experience/value I have had in a hotel of any brand in the last few years. Hotel is convenient to both Scranton and Wilkes-Barre and their attractions, including Steamtown and beautiful parks along the river.

    5
    « Good as ever »

    We have made this Hotel a regular stop on our way to and from Florida on I81. It is a little bit off the highway but worth the time. It has very good rooms and great beds and we were happy to see that there were pet friendly rooms available.

    5
    « A wonderful hotel »

    This was the first time that we went to see our daughter at Kings College to stay over and didn't know what to expect with any of the hotels in the area. We can not praise the accommodations enough! The rooms were very clean and every staff member was friendly and always smiling! We will definitely be back and look forward to another comfortable night at Genettis!

    4
    « Nice place to stay »

    We have stayed several times over the years at Genetti's. We find the people kind and helpful. The location to FM Kirby Ctr is a short walk to a backstage door. we spend the afternoon in WB & have dinner than to hotel and wait for theater time. Parking lot is convenient & both are all handicapped accessible. Quiet sleep and breakfast buffett before we check out. We call it our MINI Vacations ! Even caught the WB St Patirck's Day parade the next day after seeing Celtic Women.

    5
    « Warmth and Professionalism at Gentti »

    My recent stay at the Best Western Genetti was great!!! I was on a business trip and tried at a long drive with construction on the PA Turnpike. I was pleased with the professionalism of all staff. My room was comfortable and clean. The internet was always available and did not require complex log-in information. Breakfast was plentiful and tasty.

    3
    « Overnight to see a concert »

    Stayed one night because we had tickets to see a show at a venue around the corner. Hotel was very busy with quite a line at check in and only one person at the desk. A wedding was also going on. The guy behind the counter did a great job of moving things along and keeping his cool. The room was 5th floor at the end of the hall by an emergency exit door. The bed was comfortable and the room relatively clean but it stank of cigarettes. The hotel was conveniently located to our venue and there were lots of bars/nightclubs to choose from to get a drink after the show (hotel bar closes at 11). The coffee the next morning at the complimentary breakfast was horrible. I couldn't drink it. There were rosemary potatoes on the breakfast bar - maybe left over from the wedding??? The eggs were ok and the mixed fruit and English muffin were fine. Hit McDonalds or Dunkin Donuts for coffee on your way out of town as we did. Oh the view from our room included the artist's tour bus which was cool.

    4
    « Friendly and informal »

    Not the most modern decor, but such a friendly and helpful staff. Close to town activities, restaurants, etc. Rooms have fridge, microwave, DVD players, and rubber duckies! Restaurant is good, but a bit overpriced for dinner. Breakfast buffet is very good.

    5
    « Enjoyable stay »

    Stopped over here one evening for a stay while in route to Pittsburgh. This place was a great find. Grounds and room were very nice and we really enjoyed the pool area as well. Able to walk to some area restaurants and bars. Also utilized the casino shuttle in the area. Definitely a good place to stay.

  • 5
    « Always Enjoyable Staff and Environment »

    The Genetti Hotel and Conference Center consistently provides outstanding value whenever I'm on business in Wilkes-Barre. The staff are always friendly and very attentive to my needs. The rooms are well maintained and clean. The meals at the Oyster restaurant are fresh and authentic like"Grandma used to make". To top it off it's convenient to downtown businesses. This is my home away from home whenever I visit the Wilkes-Barre area.

    5
    « Awesome stay a real gem »

    This place is amazing, really clean, comfortable, affordable, and super friendly, oh and a full hot buffet complimentary breakfast...Right downtown at the theatre/concert hall, great restaurants and shopping, pay attention to directions a bit difficult to find but worth the effort, love my gps...

    5
    « Chris Cornell Concert »

    Stayed one night to see the Chris Cornell Higher Truth performance at the Kirby Center. The Genetti Best Western Hotel and Conference Center did not disappoint. We had a double Queen room and everything was comfortable and accommodating. No complaints whatsoever. Didn't have an opportunity to take in the free breakfast, but from other concert goers, I heard great reviews of the food and menu. Can highly recommend if ever in Wilkes Barre, this is the place to stay hands down.

    5
    « Excellent place to stay »

    We chose this hotel for the good reviews it had and were so pleased we did. It is older but well appointed and very clean. The staff were very welcoming, the room a good size and the shower worked well - we've found showers a bit hit and miss on our trip! The complimentary breakfast was fantastic, all the usual fare but the eggs were tasty and cooked perfectly and there was a huge bowl of chopped fruit, very nice. Loved having crockery and metal cutlery to use. Top marks, we would certainly stay again if back in the area.

    4
    « Nice place, nice breakfast »

    My friend and I were passing through the area and only needed a hotel for the night. We didn't need any amenities except for a comfy bed and a good breakfast, and we had both. There was actually a wedding reception going on, and for a budget hotel, the decor is pretty nice. I should note that we were not bothered by the wedding/guests at all (didn't hear any noise). There is a private parking lot for guests and the staff was very helpful and nice. We paid $150 for the night which is a little pricier than other budget hotels, but it was worth it for the general lack of "ick factor" you get from some of the cheaper hotels.

    5
    « Great Customer Service »

    From check in to check out the level of customer service was impeccable. I had an issue with a smoke alarm chirping after 1 a.m. and the night crew took care of it immediately and cheerfully. The breakfast was also very good.

    5
    « Great place to stay in Wilkes Barre »

    We stayed here to see a show at the Kirby Center. Perfectly situated to walk to show and to area restaurants. The staff was very friendly I would definitely stay again. And a free hot buffet breakfast was included in the nightly rate.

    5
    « A gem of a facility and a great surprise. »

    We selected the accommodations at random but became totally surprised with the experience. It is an older facility but very well maintained and managed. Everything was spot on and you can tell that everyone in all service areas were knowledgeable and extremely well trained. They provided service without being asked and that service was totally above expectation. Amenities were as much a pleasure and surprise as the services that the hotel provides. I highly recommend the facility and will be planning on returning on my trips North and South. It will become one of my destinations because it is well worth the stop.

    3
    « Pretty Good »

    The stay was decent. There was a wedding that did close off some areas of the hotel. It did not hinder our stay. An applicable discount was mentioned to the clerk on duty, but was not added to the final bill.

    4
    « A Value Product »

    I stay here when in area although many other choices available. Service is great, rooms need some updating and yet everything works as it should. Quiet and good restaurants within walking distance. This part of town has many old large buildings so an evening walk is fun. Did not get to meet Mr Genetti this time but he has been there every other time I have stayed, guarantees you a comfortable stay.

  • 5
    « Not your average chain »

    What a quirky little hotel. We chose it because it's dog friendly. It's an older property that someone has put a lot of love into. The room was newly redecorated. The bed was comfortable. The decor downstairs was um, eclectic. The dining room was like stepping back in time, think cheesy wedding decor. Breakfast, however, was quite good. The staff was very nice. The surrounding area really wasn't really good for walking the dog.

    5
    « A real find »

    This is my fourth or fifth overnight stay at the BW Genetti, having stumbled upon it on the way back from Vermont a few years ago. The rooms are always clean and well appointed, the staff friendly and helpful, and the breakfast buffet is excellent. Rates are very reasonable. I notice that a couple of other reviewers have complained about the unattractive view from some rooms, but in a big hotel like this every room can't have a great view. Our room this time looked out onto some of the hotel's machinery, but in the morning the same window afforded us a view of sunrise over the mountains. I'll continue to stay here coming back and forth from New England when possible.

    5
    « Surprise layover »

    We chose this hotel by luck and were very surprised at the beautiful Oyster Restaurant. The food was excellent and service was prompt. Our waiter, Michael, was very helpful and was very professional in his service. Breakfast (included) was prepared by the chef and there was a waiter providing service even though it was buffet style for the food. The dining room was very ornate and beautifully decorated. Very classy!

    4
    « Pleasant »

    We were there with a bus tour. The room furniture was outdated, but clean and accommodating. Stayed there on the way to Cape Cod and also on the way back. Beds were comfortable Wonderful staff service and good breakfast. Easy access for our bus.. Good restaurants are within walking distance.

 

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·Desde el sur (carretera I-81): tome la carretera 81 norte hasta la salida 168 (Highland Park Boulevard). En el semáforo, gire a la izquierda hacia Highland Park Boulevard. En el tercer semáforo, continúe recto en la calle Coal Street. En el sexto semáforo, gire a la izquierda en Wilkes Barre Boulevard. En el primer semáforo, gire a la derecha en la calle Market Street. El BEST WESTERN Genetti Hotel & Conference Center estará situado a la izquierda. ·Desde el norte (carretera I-81): tome la salida 170B para incorporarse a la carretera PA-115 N / PA-309 N hacia Wilkes-Barre. Pasados 3 kilómetros tome la salida 2 hacia Center City/Wilkes-Barre. Al final de la vía de salida, gire a la izquierda...

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