BEST WESTERN Plus Vancouver Mall Dr. Hotel & Suites,  Vancouver

4.5/5  - basé sur 666 notations.
9420 NE Vancouver Mall Drive, 98662-6172, Vancouver, United States - Ver el mapa
+1 360 256 0707 +1 360 256 6813

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Piscina cubierta
    Piscina cubierta
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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Disfrute de las compras en el centro comercial Vancouver, numerosos restaurantes cercanos, la proximidad al aeropuerto internacional de Portland y mucho más en este hotel de Vancouver, Washington. Un cordial personal, unos servicios de primer nivel y un servicio de calidad esperan su visita en este hotel, pero son nuestras habitaciones las que le harán volver una y otra vez. Las habitaciones de este hotel de Vancouver, Washington, cuentan con todas las comodidades y servicios propios del hogar, incluyendo acceso a Internet y televisión por cable. Minisuites, suites con bañera de hidromasaje y suites de dos habitaciones a petición de los interesados. Entre otros servicios del BEST WESTERN Vancouver Mall Drive se incluyen un desayuno caliente completo gratuito todas las mañanas, una piscina cubierta climatizada, un balneario, sauna seca, gimnasio e instalaciones de congresos para un máximo de 35 personas. El BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites es también el lugar idóneo para celebraciones nupciales, recepciones, encuentros y reuniones. Situado junto al centro comercial Vancouver Mall, este hotel de Vancouver, Washington, proporciona un fácil acceso a numerosas tiendas y restaurantes. Además, el BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites está situado a poca distancia de numerosas atracciones de la zona, entre las que se incluyen el aeropuerto internacional de Portland, el centro de Portland, el centro de Vancouver y muchos otros lugares. Convierta su próxima estancia en Vancouver, Washington, en la mejor de su vida realizando una reserva en el BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites hoy mismo.

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Habitación 1

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Basado en la opinión de 666 huéspedes
Certificate of Excellence
 
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Excelente
 
411
Muy bueno
 
163
Bueno
 
48
Mediocre
 
22
Horrible
 
22
Con amigos Con amigos 59
De negocios De negocios 102
En familia En familia 284
En pareja En pareja 155
En solitario En solitario 35
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BEST WESTERN Plus Vancouver Mall Dr. Hotel & Suites,Vancouver
  • 5
    « Good spot to spend the night »

    The place is clean, the staff is friendly, and the breakfast is satisfying. My wife was delighted by the pool. I wasn't feeling so great so the in-room soaking tub (I think there are three rooms with one) was exactly what I needed.

    5
    « Good deal in Vancouver, WA »

    This property actually matched the pictures posted online. You never know what you'll get, so it was a pleasure to get a good deal and a nice place.Good location, centrally located for what we were doing.

    5
    « Very comfortable for an extended business trip »

    All of the staff was friendly, accommodating, gracious. They always had a smile and greeted me. I was very impressed with the maid service they always seem to have a smile and worked very hard. I would recommend this hotel for anyone who needs to stay in Vancouver .

    5
    « Quick Weekend to Vancouver! »

    It was a delight to actually stay at a hotel where the pictures matched the actual property. Clean, quiet, nice staff and the hot tub was hot. The location was great for trips to Vancouver and down to Portland.

    5
    « Best of the Best »

    Really enjoy this location, won't stay anywhere else. No need to write more as it is what it is, exceptional. The value, the location, the staff is anything someone could ask for. My GPS takes m right here from the airport in the way towards home.

    4
    « Pleasantly Impressive »

    My friend and I were looking for a hotel to crash for the night and this looked to be the most decent in the area. We both immediately commented on how it looked so much nicer just from the outside than the other 4 hotels across the street. The lobby was well lit and inviting and our room was similarly clean. We both slept excellently (something hard for me when away from my husband!). I would highly recommend this to anyone looking for a good place to stay within budget.

    4
    « Wish we could have stayed longer »

    Stayed in a room with two king beds that was actually two suites with connecting pocket door. Rooms were spacious, beautiful and quiet. This allowed me to go to bed early while spouse stayed up late watching TV in other suite. Worked out well since I had to get up early to teach a class nearby. The hot breakfast was great with lots of choices, well-stocked, and kept clean by friendly staff.

    5
    « Impressive stay/quiet & clean/great prices »

    I gave this hotel a 5 star! We had a lovely, friendly lady, Megan, who checked us in. She was always available to answer questions such as eating out, directions, etc. The hotel was booked for the regular rooms for our three night stay so we HAD to take the jacuzzi suite. My, oh my, that's dangerous! Now I won't want to book a regular room again. :( The hotel was very clean. There was a great breakfast selection. The price can't be beat for the accomodations. The beds were comfy and the rooms were quiet. There's an exercise room, indoor pool and spa, and a good selection of munchies in the lobby. We recommend taking a short walk to a yummy pizza/fish & chips place called, "Mega Bites" just up the street from the hotel. Megan recommended this place and she was right!! We're going to try the Mongolian restaurant tomorrow night across the street the other way. The Vancouver Mall is just a short walk away as well. I can't wait to return. Thanks Best Western Plus management and employees for a great stay at a reasonable price and a super job well done!

    5
    « Quiet and Comfortable »

    Really appreciated the two bedroom suite with two king beds, two bathrooms, two tv's, and a sofa sleeper. This was great for our family of 2 adults and 3 kids. The hotel was very quiet and the mattress was comfortable.

    4
    « Sharing wonderful »

    I booked their 2 bedroom suite and it is wonderful for 2 female business partners traveling together. Roomy with 2 separate bathrooms and a sofa! The front desk staff was attentive and helpful! Absolutely will book again.

  • 5
    « Greatly improved our impression of a Best Western property »

    For a visit to Portland we chose this nearby hotel because we always like the idea of a suite and this seemed like a great fit. I had some hesitation later wondering if being in Vancouver was going to be a problem, but on the contrary found it a great location for our various jaunts around the area. This greatly improved my opinion of a Best Western (Plus) property. We received excellent service, the breakfast was well above average, the bed very comfortable, and the suite very roomy. For my money, and from my experience this was a great choice.

    3
    « Business trip »

    Decent room but just a little dated. Breakfast looked good but I was in a hurry so I just got the coffee. Walking distance from the mall, took me about 8 minutes from hotel to mall. If you are on foot, the mall food court was the closest thing for a variety of food choices..

    5
    « Barbershop competition weekend »

    The staff were excellent.-friendly and efficient. There was a full compliment of amenities. Very good breakfast buffet, clean rooms, Great location close to town.. I will book this hotel again when in Vancouver Washington

    5
    « Friendly Service, Excellent Rooms and beds. »

    Enjoyed the long room with a desk for writing and browsing. The detached sink area near the door allowed one of us (me) to shave while my roommate showered. Bathrooms are are nice though not luxurious. This is not a luxury hotel, but it is a fine hotel for business or a small convention like we were attending. The staff was helpful and the free morning breakfast was was quite decent. The value was excellent considering the cost and the beds were very comfortable indeed. I would stay here again quite happily.

    3
    « Best Wetern Plus, Vancouver, Wa »

    A decent hotel. Some modernization, but small rooms. Beds were so-so. Staff was good. Price was fair. All in all a decent hotel at a reasonable price. Our stay was short so little opportunity to experience any amenities.

    5
    « Excellent Hotel and Great Service »

    My wife and I stayed in this hotel four night last week for our vacation in Portland, OR. I chose this hotel for its price and location, about 9 miles from Portland Airport and 16 miles from downtown Portland and its proximity to two major highways, 500 West and Interstate 205. The decent hotels in downtown Portland were very pricey. The room was just as the picture shown on TripAdvisor, very clean and well maintained. The moment we opened the door, my wife was very happy with our room for its spacious, well-organized room. The surrounding was very cozy thus provided absolute peace and quietness during the nighttime. Wi-Fi worked great too. The front desk staff was very helpful, kind, and very courteous. The lobby is very clean and has 2 computer for its guests. They provided breakfast and we didn't expect much, but to our surprise the food selection was pretty impressive and all of them were pretty delicious. A lady in the breakfast room maintained the dining room very neat all the time and stocked the items that ran out pretty constantly. My wife and I couldn't be happier with our stay here at Best Western Plus. We are 100% satisfied and would recommend strongly for travelers coming to Portland area.

    5
    « Very, very nice experience »

    The entire experience was excellent. Reservations, front desk, management, continental breakfast crew, room maintenance, all were flawless as far as our stay was concerned. The room was generally quiet and comfortable. We would definitely come back to this motel if we were to stay in the Vancouver area.

    3
    « Some issues, but overall acceptable »

    Overall a pretty good stay. Plusses: ?Nice outside appearance. ?Clean room *Superb breakfast bar *Friendly staff *Express checkout *Wakeup call Minuses: Problems with ice machine, barking dog across the hall, incorrect billing, high cost of snacks.

    5
    « Convenient Location »

    I have stayed here several times while working in the Vancouver area. It is newer hotel easy access to freeways. Rooms are tastefully furnished with nice amenities and are fairly quiet. Beds comfortable although a somewhat firmer than I prefer.Nice breakfast with Make it yourself waffles and good selection of items. I recommend staying here if your travel brings you to the area.

    5
    « I look forward to staying here again »

    Everything about this hotel was very nice and welcoming - the exterior appearance, the front desk staff, the ambiance of the lobby, and the room decor. I didn't use the exercise room but I did swim in the pool and sit in the hottub every morning. There was plenty to choose from for breakfast, and it was available from 6-10 every morning. I would definitely stay here again.

  • 4
    « Weekend getaway »

    Very enjoyable stay, comfortable beds, breakfast was good, nice to be able to walk to the mall, lots of stores and restaurants to pick from. The room we had was quite large with a king and sofa bed and another king bed in a separate bedroom.

    4
    « Fantastic housekeeping »

    Good stay. Our room's maid really set it apart. She did a great job and went out of her way to do something extra for my kids. We really appreciated the thoughtfulness and care from the housekeeping staff. The breakfast was pretty unappealing, as far as these things go, but otherwise recommend.

    5
    « Excellent Hotel! »

    We were very impressed with the hotel and staff. It was conveniently located too. We would stay there again if we are ever in the area again and in need of a great hotel! We always choose Best Westerns and there is a reason why!

    5
    « Great place, 2nd time here! »

    It's in a nice place, easy to get around. We stayed her a few years ago and came back to visit our son. Our room is amazing, 2 rooms with 2 king size beds. Price was amazing and everything is very clean. Breakfast was very good and everyone was very helpful. Would stay again for sure!

    5
    « Everything fine »

    Price was fair and also allowed my pet and the motel was very clean. Location was close to freeway and easy on and off. quite and breakfast was good. I have stayed here several times. I only stayed overnight on my way to washington.

    4
    « A Good Respite »

    Best Western always provides a relaxing stop along the journey of traveling the United States. Another stop in an unfamiliar town but a welcome smile and a homemade cookie to boot. A key recommendation for a place to eat topped off our day of traveling. They always say ask a local.

    1
    « Terrible Experience, Rude Management »

    Do Not stay at this hotel unless you like being treated rudely. Stay next door at the Comfort Suites instead. The customer service by all employees is horrible, butt especially bad by Kayloni the front desk manager and even more so by Kerry the GM. I will not go into all the horrible details of what happened but I am a Best Western Diamond club member and they DO NOT CARE. The customer is definitely NOT ever right at this hotel and if they wont treat their diamond club members with respect, then how do they treat the regular public. Dont even think about staying here. They billing is horrendous and they WILL NOT make it right. Stay away and dont ask for the managers as they wont respond to your emails or phone calls and they WILL NOT help you!! I will NEVER stay here again, stay next door at the Comfort Suites as you will be much happier!!

    4
    « Clean and Quiet, Good Freeway Access »

    We chose to stay here due to its proximity to Portland without the Portland prices (which tend to go up when they know parents need a place when taking the college students back). Our room was really clean and quiet and the beds very comfortable. The breakfast was typical of most Best Westerns--no complaints. We waited til 10:45 p.m. to take a quick soak in the hot tub, when all the teens had left, only to find out that the HOT tub was a sort of warm tub and the sauna didn't work either--that was disappointing.

    4
    « Nice Place »

    We stayed here as a group of 4 ladies. We stayed in a suite which was perfect for us. The two bathrooms was perfect. The breakfast was pretty good. I liked how the breakfast room was large. Most hotels have a postage stamp sized room, so this was perfect. I thought the variety was normal for a continental breakfast at a hotel. The elevator was slow, but really, what can you do? The room was clean. The only thing I thought was odd, was there was no shuttle as stated on the website. Bummer for people who would like to stay and park for the airport.

    5
    « This was a truely excellent stay! »

    Everything was great! The room was superb and the front desk was extremely helpful. the breakfasts were very good. It is located to a mall that has all the major restaurants located around it. Access to the main freeways is very easy.

  • 5
    « Russ »

    Management and staff were excellant. I would cut down about 1/2 of the trees and bushes around the hotel. We plan on coming back within the next 6 months. See you then!!! Looking forward to staying in the presidential suite.

    5
    « Great family stay »

    We stayed here during our trip to see Lion King in Portland. It's a drive into the city, but we found city hotels to be a bit stuffy for our kids, and really---all they want is a friendly staff, a good pool and good stuff for breakfast. This has it all covered! It's our go-to Portland area stay!

    5
    « Overall Excellent Hotel »

    Newly remodelled/quiet hotel...super clean...girl at front desk desk was very personable...large rooms(we had a 2 queen room)...Vancouver Mall in close proximity to hotel...I would highly recommend this hotel

    5
    « Always top notch! »

    Great location, friendly people, always clean and very pleasing. It Is one of my favorite hotels to stay at. Easy off the highway and great when I have to do work in Portland w/o the busy part of PDX.

    4
    « adequate »

    noisy if placed facing the street - also over priced room for quality of cleanliness. Would have preferred not to be next to the ice machine or a room full of 10 people who ran up and down the hall all night.

    5
    « Best Western Plus - Great hotel »

    We are family of 5 (including a mom, two children, 2 grandparents.) Finding unique accommodations for all 5 of us is often difficult with some hotels. BW Plus in Vancouver Washington was a welcome exception. The rooms are large enough for all 5 of us, very clean, breakfast was exceptional and had all the things we needed on our travels to Seattle to make our rest stop comfortable and reasonably priced. We will return.

    5
    « great service and quality »

    Super clean and affordable, great breakfast and pool hours. Very friendly and helpful staff and over all hotel was noise proof. Will stay her again in the future. The parking area was very convenient.

    4
    « Visit with Grandson »

    Comfortable room and great hospitality. Hot tub not a priority for staff observation as the emperature was luke warm. Breakfast was adequate but our timing was poor in we encounter a tour group with childern that were load had little supervision.

    5
    « Great hotel in Vancouver! »

    This is a beautiful property! Very clean and fresh rooms. The staff was excellent and very helpful. Was also nice having a pantry on the lobby for drinks and snacks. Will stay here again the next time I am in Vancouver.

    5
    « Vancuver WA BW Plus »

    Excellent staff and services provided. Breakfast had many choices and was tasty and the right temperature to eat. Enjoy this hotel and will stay there every time the need arises. Easy access from freeway with a mall next door.

  • 3
    « Great Location »

    Centrally located near recreation, shopping and 20 minutes from Portland. Be sure you speak to front desk employees for info regarding your stay. And if you need to speak to General Manager be sure and take names and have all information available.

    5
    « Great place to stay »

    The best western plus on Vancouver Mall Drive was very clean, comfortable and inviting. We got there about 10 pm after driving up from Arches National Park. The lady behind the desk was friendly and attentive. The next morning before checkout, my husband and son ate at the breakfast downstairs and said it was typical hotel buffet style, but very good. We would stay there again, next time we are in the area.

    5
    « Great Stay at Best Western Plus Vancouver Mall Dr. »

    Easy access off the freeway. The staff was friendly and helpful. Check-in was a breeze. The room was comfortable and clean. Hotel is dog friendly and had a lovely area for our dog's needs. Will definitely stay there again when in Vancouver.

    5
    « Great Stay »

    Prior to my arrival I had called the hotel. Kayloni at the front desk was WONDERFUL. She was very patient with me as I needed help canceling reservations on a website. The hotel was very very nice. It was so clean and the rooms were so comfortable. I was very impressed but have always had a good stay at Best Western Hotels !!

    3
    « Noisy AC unit »

    We stayed at the Best Western Plus in Vancouver for two nights in July. It was OK but the air conditioning unit was quite noisy. The breakfast was the usual served in this level of hotel. We would have booked elsewhere had we known how loud the AC unit was.

    4
    « Convenient Location, Well kept »

    Located very near to interstate 205 for easy access to many areas. The room was very large and clean. I was initially concerned about being right across from the pool, but the noise wasn't disturbing. There is a fairly loud window A/C unit. Breakfast was typical. The breakfast area seemed small but wasn't overcrowded. There were a couple of youth baseball teams there and this didn't create any issue.

    5
    « Great place to stay with group »

    Great place to stay with baseball group, near mall, park, movie theater. Lots for kids to do near hotel. Great group price also. Staff was very helpful and patient with us. Stayed a week and place felt like home.

    5
    « Great place »

    I stayed here because of the previous reviews on Trip Advisor. The hotel is well run and quite clean for a "Beast" Western. Most times I avoid the chain but this was worth the gamble. The staff was very friendly and the room was clean. Internet access was a bit flaky but good once you connected

    3
    « Lots of families »

    Overall it was ok. Typical beat western. Lots of kids there with the family. Breakfast had a good variety of choices. The one negative was the room faced a brick wall and the room smelled wet. Like the floor was recently cleaned but not dried yet. .

    4
    « Very nice place - I'd stay here again »

    Check in was easy and the front desk lady was informative and helpful. Room was very clean and nicely appointed ... complete with a separate sitting area, work desk, and a vanity outside of the bathroom. Daughter wanted to swim, so we indulged in the indoor pool and hot tub -- she loved it. There were chaise lounges and chairs, but only one table in the pool area. Parents need to be with their kids if the kids are under 16. The front desk has pots of coffee (including decaf) and hot water for tea or cocoa available 24/7. Bed was rather hard --- tough night sleeping, but the next morning we asked housekeeping for some more pillows, and that allowed us to create a better night's sleep on night # 2. Breakfast was awesome --- lots of variety available. We had no problem getting a table, even though the breakfast room was fairly full. We did notice some people were unable to find seats when it was **too** crowded. Overall, very nice place, and we'd stay here again.

  • 5
    « Always awesome! »

    The manager Kelly ( or maybe it's Kerry) is great! And runs a great place. It's always clean, the staff is super friendly and the beds are the most comfortable I have ever slept on! We brought my folks here, from North Carolina, and they got upgraded to a handicapped room which was awesome for my 88 year old Dad.

    5
    « Large Rooms Great for Families »

    We stayed for two nights with our 6 month old and our 5 year old. The rooms are large enough room for a pack n play and all the stuff you have to travel with with little ones. I can't say enough about the housekeeping staff. They were so kind and I almost walked out without my rings and she came running out to return them to me. I wish I would have gotten her name because I wanted to write a letter to management thanking her for being so honest. The location was perfect for us. This area can get expensive, but Portland isn't too far away and the mall is right around the corner. Great value!

    5
    « Amazing Night »

    Very comfortable hotel to stay at. the front desk was just amazing, they tended to all are needs from right when we got there to right when we were checking out. Breakfest was just amazing, only hotel I've been to yet that had nothing only the original waffle but blueberry also. mmhhh good lol. Anyways very nice place and would and will recommend to friends and family!!

    5
    « Great Location »

    This is a great location if you are visiting the Portland area. Centrally located to interstates for any direction and has a Target, Wal-Mart Market, and other stores you might need within 5 minutes of driving. Less than 15 minutes from the Portland Airport - super convenient.

    5
    « 2 day visit »

    Excellent service, breakfast, room. Couldn't have been better than hotel/motel I have ever stayed in. The pool and hot tub was comfortable and not many people when we were in the pool. My granddaughter had a blast!

    5
    « Our family reunion stay »

    This hotel deserves an A Plus! It was very clean and the staff was very helpful. We left our cell chargers at our brothers at the family reunion,and the lady produced one for each of us. We have different brands of cells, but it didn't matter. We would stay here again anytime!

    5
    « Great place to stay! »

    I would definitely stay here again! It was a great place for my dogs and family. We had no issues what so ever. The AAA discount was better once I arrived than what was quoted over the phone. The staff was very nice and welcoming.

    4
    « Pleasant Stay »

    Overall, our 8 day stay here was very nice. The breakfast was good and it was well stocked the entire time we we there. The room was clean and maid service was fine. We enjoyed the pool, hot tub, and fitness room (although it was rather small). We stayed over the 4th of July weekend and the prices were inflated but most hotels do the same. I did lots of price shopping and this was the best deal of the major hotel groups I looked at. Of course, I booked the room 6 months in advance so the price I paid was much less than my son paid when he booked a room a few days in advance.

    4
    « Clean, convenient stay »

    Comfortable bed (with great pillows). Easy check-in. Very friendly and helpful staff. I did not like the room arrangement. It was hard to navigate around excessive furniture at night. Hot breakfast provided. Not bad but not great either. Very nice indoor pool. Very close to Vancouver Mall. Easily accessible from freeways. Great location.

    5
    « As usual the best stay »

    The best western has earned my favorite hotel and I definitely look for it when I travel. Customer service is great as always and the rooms are just great. Breakfast is also great. I have nothing but great things to say about this place. Oh yeah and the pool was great too!

  • 1
    « hotel stay »

    I booked three rooms from 6/21-6/24 for three nights for my family. Reservations were confirmed and I printed the hard copy for check-in. We were checked in around 10:30pm. the hotel was fully booked. The front desk told us they only have two rooms reserved for us and we were told the corporate office that took our reservations made a mistake when they sent the reservation to them. The front desk called the manager (Kerry Anderson) but he refused to talk to us because he was sleeping. Finally, we had no choice but agreed to share one room (for four persons), the front desk also offered us an upgrade for one room for the next two nights and charged us $59 per night to compensate us. Next day, the manager (Kerry Anderson) was so rude he told us why his hotel has to pay for the corporate mistake, the owner would be very upset. However, when we check-out, he charged us the full price ($185.14 per night) and denied any offer that the front desk was told to give us. He insisted on charging us the full price for two nights. We had a very big disagreement, and finally, I demanded him to show me the paper that I signed when I checked in, the paper was clearly indicated $59 per night, didn't say one night only or different price for the other night. His attitude and demeanor were terrible. How can the hotel put someone like him to deal with customers. He is the total disgrace and not trustworthy at all. Hopefully, the corporation will weed out such bad element that represents Best Western. He told us because the reservation was made thru either the (800) main number or online, not directly from the local hotel, even the reservation was credit card guaranteed, they still would not be responsible for the reservation, unless it was booked thru the hotel directly. He told us all best western hotels are the franchise and operated by individual owner. Therefore, would not be responsible for corporate mistakes. I found a lot of nice hotels in the same area, don't book this hotel, you don't need Kerry Anderson to ruin your vacation.

    4
    « Great Stay! »

    I stayed here with my family on a recent roadtrip. The staff was friendly, efficient and accommodating to my families needs for our room. The room was clean and the beds comfortable. The wifi service was very good. The breakfast in the moring had plenty of options and the dining area was spacious.

    4
    « Headed to Seattle »

    This hotel was very nice. It is in a good location located near the mall. The staff was very friendly and the business center was very helpful. The rooms were much better than advertised the beds were very comfortable. This was a very good value. Breakfast had a good variety and was filling.

    4
    « Very pet, people friendly! »

    I spent 2 nights. Keelani st checkin asked if furbaby had allergies before giving dog biscuit and also gave me a double water bowl to use in room. Appreciated that. Cristine happened to be at elecator, returning to her shift. She volunteered to take luggage rack to room as I had my hands full with puppy who refused to walk! Cristine so friendly also and returned rack to lobby. Room good and clean except for small cleaning towel forgotten by sink. That's ok, mistakes happen. At first didn't think fridge worked but no, it got nice and cold. It was 100 degrees those days. Bed always comfy and plenty of pillows. Since this was a pet room, can tell you no scent at all of previous dogs. Not even on floor. I always carefully watch my lil Emma to see if she detects anywhere and zip. She is trained to go on a pad in bathroom. Next a.m. was at breakfast shortly after 6 taking Emma outside early. Who met us there but Cristine who was in charge. I can tell you everything was clean, organized and nice to look at. Scrambled eggs in covered chaffing dish in small batch I'm sure to be replenished when needed. Also thin sausage patties and seasoned Obrien potatoes. Also an assortment of breads, bagels to toast, assorted yogurts in chiller, fresh fruit, waffle bar and cereals. Coffee is also good here. If you want, there is a small tray in room for takeout which I did as lil 4# Emma doesn't like to get underfoot. Cristine does an excellent job and can tell she enjoys it. Only con for some may be AC is a bit loud but that doesn't bother me. Plenty of convenient parking. If you're on your way up I5, or anywhere, recommend here for value too.

    5
    « Beautiful »

    This place is beautiful inside and out. Easy to get to. Room was very clean. The pool, workout room and laundry room are accessible by key only which makes it feel safe. I will return again. I didn't get up for breakfast but it sounded good. The young lady that checked us in was nice.

    5
    « Nice property »

    We stayed 5 nights at the BW Plus. Agree with other reviews. Clean, quiet, easy access to restaurants,bars, etc. 15 min to PDX, 30-40 min to Portland. Free breakfast is ok, nothing special but food items were hot or cold as they should be. You will find familiar dining names close by. Staff as friendly and helpful! Will return on future trips.

    5
    « Great Place, Great Location »

    My husband and I stayed here for 5 nights as we explored the area in and around Portland. The location is just blocks from I-205, which runs north and south. The front desk was very friendly, fresh cookies awaited us each afternoon on our return, and the housekeeping staff left us towel animals a couple of days. The breakfast is varied, with both hot and continental offerings. We're recommending this hotel to a co-worker who is planning a vacation to this area.

    5
    « Clean and Relaxing Environment »

    We stayed here because it was significantly less expensive that paying for a hotel in Seattle. The drive into Seattle was a little inconvenient because of busy traffic, but we didn't mind The hotel staff was kind and helpful when I had questions. The room and bathroom were clean, and the continental breakfast had a wide variety of items. Overall, it was a great experience staying here.

    3
    « Good hotel but staff leaves much to be desired. »

    I've stayed at this hotel quite a few times and found the rooms to be fairly clean as long as you don't look behind any furniture. I was looking for an additional plug in and found garbage from previous guests. Otherwise this hotel is fairly clean inside and out. Recently I had to cancel a reservation the day of my stay because I was in a car accident the night before and was unable to drive. I called the hotel at 8:00am and was put on hold for a bit. When I was finally able to speak with someone, I explained my situation and was told that "it doesn't matter, we have to charge you anyway". I asked to speak to a manager and was put on hold again. The manager came on the line and as I started to explain why I was cancelling he abruptly said "fine, I'll cancel it" and hung up on me. That is not the way I treat my customers and that is not the way I will allow myself to be treated. My business is obviously not of any importance to them so I will be staying somewhere else from now on. I'm not sure what this manager was thinking. They still have plenty of rooms left and my cancellation could not have caused them to lose the opportunity to book my room to someone else. By treating me so poorly they have now lost my business for good - which is about 10-12 nights a year which would cost me around $1300-$1500.

    5
    « Great place to stay »

    The hotel was quite nice and the room very clean. Our housekeeper made us a towel origami animal every day which was a very welcoming and and thoughtful touch. All of the staff were helpful and pleasant. The location itself was close to the Portland Airport and all major attractions. Breakfast each morning was quite good and made it easy for us to be out and on our way without having to worry about stopping for a meal. Highly recommend for families.

  • 5
    « Very Comfortable and Reasonably Priced »

    The room was clean and the bed was comfortable. Breakfast was good and with enough tables so there was no waiting. Staff were pleasant and helpful. Location was very good for our needs. Would not hesitate to recommend this hotel..

    4
    « Great Staff at Front Desk ! »

    Stayed here for 2 nights on the way home and was really impressed with the staff at check in. Room was clean and big although smelled a little chemically but none the less a really good stay. Easy access to the mall and restaurants.

    5
    « Great place to stay, treated like a »

    Overall I give this place 5 stars... I'd give it 6 but the internet speeds were not up to par. It may of just been a lot of users but it reminded me of the old dialup connections... waiting for the modem to start squawking. Great rooms, very clean, fitness center just down the hall and a pool to boot. I plan on staying here much more since my employer is just a few blocks away. Very friendly staff... felt very welcomed even though I was on gov't rate.

    5
    « Too perfect to describe, but I will try. »

    The front desk was perfect in how to take care of us. Checking in was easy and painless. The room was perfect in size, decor and accommodations. The room has a microwave and refrigerator. The air air-conditioning unit works perfectly the whole time. Kept the room very comfortable. The swimming pool temperature was just perfect, not too cold or not too warm. The free breakfast was absolutely perfect. We had sausage patties, scrambled eggs and potato squares along with waffles and pastries. It was all soooo perfect! The Vancouver shopping mall is just two blocks away and it's a perfectly good walk to there. The mall does open early in the morning if you want to walk indoors. I really don't have anything bad to say about this place. It's just too perfect. Oh wait! There is one thing wrong with this place. They don't serve Krispy Kreme donuts here. I miss the sugar rush!!!

    4
    « Very nice remodel! »

    I hadn't stayed here for years and was very pleasantly surprised at the remodel job. Stayed for 3 days. Breakfast was good, staff was helpful and courteous. Pillows were 1/2 size. Comfortable, but just little. Always nice to stay somewhere that my dog is welcome too. We'll be back! ??

    5
    « Great location »

    Staff were friendly, fairly quiet ( except for a barking dog). Room was clean, great pillows,good amenities. Breakfast was great with hot and cold items. Close to many amenities and close to Portland.

    5
    « Happy »

    Easy to find, quick & easy access to airport. I slept like a lot & had a hearty breakfast with awesome coffee before leaving. It was easy to make a reservation & the front desk went out of the way for a special request.

    5
    « Great Experience »

    I joined the BW loyalty program before taking my vacation and stayed at six different BW hotels during the trip. I think this one was my favorite. Stayed here for three nights and was very impressed. Staff was friendly and helpful, room nice, amenities great (BW seems to have stepped it up a little in the past few years), breakfast good, location convenient. OK, have to stop sounding like a cheering section so I will say that 1) there is only one elevator so sometimes it takes a while and 2) the wooden headboards on the beds are not tightly connected to either the bed or the wall so every time you turn over in bed it bangs against the wall. Would gladly stay here again or recommend to friends.

    5
    « Lovely place to stay!!! :) »

    Warm and welcoming reception at front desk. Great breakfast. Good location. Conveniently near restaurants and gas stations. Plenty of parking stalls. Surprisingly quiet. Comfy beds. Soft and silky smooth white sheets. Fluffy pillows. New towels. Clean lobby. Clean bathroom. Clean beds. Comfortable and safe. Updated appliances like fridge and TV. Newer building. Well-kept grounds. Close to Portland, OR. Nice place to stay. We'll be back.

    5
    « Very nice »

    I really enjoyed my stay. The room was clean, well decorated, comfortable. The staff was very nice. The breakfast was good and the dining room is large which was nice since they can get so crowded. I highly recommend this hotel

  • 4
    « Like coming home to friends »

    We like this hotel because the staff is so welcoming and breakfast is well done. We use this hotel twice a year to see our grandkids. It is in a convenient location near the mall and the rooms are neat and clean, albeit not that modern. Give them a try. Then go down the road to Heathman Lodge for drinks and dinner. Yum.

    5
    « Trip »

    Our stay was great. The staff was very helpful.The indoor pool was amazing. We had a good time. The complimentary breakfast was good. It would have been better if we had bacon or sausage instead of just one or the other.

    5
    « Great Place to Stay in Vancouver, WA »

    Great place to stay. Professional personnel, friendly & helpful. The hotel is in a great location near the mall and highways and is very clean and attractive and provides a wonderful complete breakfast with a friendly morning smile. Highly recommend this hotel in Vancouver, Washington.

    5
    « Excellent stay »

    This was the first time I try Best Western, the price is very good. Quiet location, close walk to shopping mall. Nice staffs and clean rooms, together with good breakfast. Definitely will book this one again if in Portland.

    3
    « Disappointed. Short of what could be. »

    Had problem with room. CHLORINE gas smell. That should have gotten everyone's attention. Our eyes were watering and the headaches were increasing. Finally we got attention and they offered $10 off. Meghan finally grasped the situation. People lose brain cells from this. They moved us and agreed to match our 2nd night price which they jacked by $75 additional because we didn't have a reservation. Then missed by $20 of matching. Whatever, eh. I guess what really got me was after they moved us, they re-rented to some unsuspecting couple without having it analyzed. Breakfast good but management suspect.

    5
    « Five Gold Stars! »

    I was so impressed with this hotel. Friendly staff on the phone, at check in and out. The room just made me say "wow" when I opened the door. Brand new carpet. Super clean. Not even dust on anything....and I mention that because there is always dust in motel rooms. The attention to detail here is impressive. And they obviously used the high quality sound proofing. Very quiet. The fridge hummed a little bit so I just unplugged it for the night. But I do that at any motel that has a fridge. The Bathroom was spotless and what really got me was the bathtub. I just want to know what they use to get it so clean. I travel alot and most motel bathtubs are just water rinsed and you know that because there is always that obvious darker filmy ring around it. Not here! and I'm kind of chuckling at myself because once I noticed how clean it was I decided to really looked for a spot that they missed. Well they didnt. This will be a first. I checked out and was thinking to myself - Wow! I'll be back. Well done BEST WESTERN PLUS, Well done! Julie Merrill, Ocean Shores WA.

    5
    « Great Hotel »

    When we checked in the Staff was very nice. There was a mixup with our room that had not been made-up and she definitely made it right by putting us in a 2-bedroom suite. The breakfast was very good and well run. The surroundings were attractive and we were close to highway access and stores for shopping. We spent a very peaceful evening which was great as we had a long drive the next day.

    5
    « Totally awesome hotel »

    We booked in here for 2 rooms for 3 nights, a short break with our family before they went back to their home in WA and we went back to the UK. Really bowled over by the service and all the facilities offered here at this hotel. The rooms were an excellent size and well furnished, we noticed that when we checked in we were automatically given a disabled room as the checker observed my husband walking with a cane. Bathroom (disabled) very good. I used the swimming pool every day and it was great.Breakfast - large variety of everything that you could want, and more, juice, cereal, yoghurt, coffee or tea, make your own waffles, cooked, in hot dishes - scarmbled eggs, burgers, fries, bacon, also fruit, toast and cakes. Something for everyone. The staff, well - what can we say? This hotel is lucky to have such friendly and helpful staff, and so pleasant. Particular mentions go for Liz (trainee) thank you Liz for all your help, and Kayloni, who was also very helpful. Thanks, guys.......

    5
    « Good Location »

    The motel is located easy on and off I-205 the mall is within walking distance along with a large variety of places to eat from fast food to sit and relaxed dining. The owners have done a lot of upgrades and remodeled the facility so has a more modern appearance. The staff has changed and have a positive attitude to help and make feel welcome..

    5
    « NICE STAFF , CLEAN HOTEL »

    Great price, close enough to drive into portland and easy walk to the Vancouver mall. Next to the gas station. Clean room with a comfortable bed. Swimming pool and jacuzzi were clean. Good breakfast for the money. (EGGS, BAGELS, CEREAL, BACON, WAFFLES) . Great customer service , sweet and polite staff.

  • 5
    « Wonderful! »

    Excellent place to relax and enjoy the local attractions. There are many places to grab dinner and the. breakfast that is offered by the hotel was exceptional. The pool and spa were great after a long drive. Went with the family and our reception was great by the staff.

    5
    « Comfortable room & Great breakfast »

    For breakfast, I suggest freshly made Belgian blueberry waffles with strawberries and whip cream on top, bacon, and hot tea. Other options are yogurt, fruit, cereals, scrambled eggs, sausage, garlic-onion potatoes, coffee, and juice. Having breakfast at the hotel saved us time and money, which really helped. Having a breakfast that includes protein makes us feel so much better for the rest of the day. Excellent, helpful and friendly staff that kept everything in great shape and running smoothly.

    4
    « Best western vancouver mall »

    Total renovation of property makes it a great place to stay. Booking through a third party is not easily handled through the front desk, took 45 minutes to check in, and no receipt at check out....and a smile on the face of the front desk people would be nice! Other than that small hurdle, it is quiet, and clean. The discount in price through third party search is worth the effort.

    5
    « Last minute booking. »

    Got a great deal on trip advisor 20 minutes before arriving at hotel. Surprised at how nice the hotel was for the price. Newly remodeled, pleasant lobby staff. Rooms had all new furnishings. Very comfortable beds. Fourth floor had a little road noise from the freeway.

    4
    « Great Motel! Fair prices. Very Good Bed! »

    Great Motel with very easy freeway access. Fair prices. Very good bed. Encouraged by current remodeling going on. GREAT very efficient breakfast Lady, She should be rewarded accordingly!! Room frig's should be either turned colder as not cold enough to keep dairy safely or replaced. Room has frig, microwave, coffee maker & blow dryer.

    4
    « very good hotel »

    we arrived late, staff was very friendly, rooms clean and as expected. This hotel is located near Vancouver Mall an a lot of restaurants are close by. Breakfast was very good, tables clean. Check out was done fast

    4
    « Met our needs »

    We booked a fairly short notice trip to the Pacific Northwest for the middle of February. We found this hotel to suit our needs based on the proximity to things we wanted to see or do. Our room was spacious and clean. Breakfast was always good with standard options. The pool could've been a little cleaner, but it was sufficient and had an acceptable temperature. Our only negative was that at some point (prior to our stay) our room had been forced open by a crow bar. The damage had just been painted over instead of being repaired.

    4
    « Van Mall Best Western »

    this is a clean and well taken care of hotel. Very convenient to the mall and highways. A good choice if you don't want to spend a lot of money on food and entertainment . The breakfast is pretty good for a free breakfast. There was always plenty of food and it was kept fresh. Breakfast is definitely a bonus.

    5
    « Great Value »

    Spacious room, comfortable layout and quiet. Our family of 4 had plenty of space to move around. The bathroom was little small but clean. The kids also enjoyed indoor pool and spa. The adults used the fitness room.

    2
    « Underwhelming compared to other Best Westerns »

    Our family checked in at 9 pm after a long drive from Ashland on March 23 and were greeted with an unsmiling, untalking check-in lady who clearly was not happy with either her job, her life, or with us. I mentioned that we were members of the Best Western Rewards program and again, not sure if she was exceedingly pained that I added to her workload, but ignored me. She pointed out the location of the breakfast room for me (no not there, THERE!) You know the feeling when you are racking your brains what you have done to offend and realize, hey, I did NOTHING! That's the feeling I carried with me the whole night, and it is difficult to overcome that feeling no matter how satisfied you are with the room, breakfast, chambermaids, etc. At checkout I was served by a woman new to the job but even she made the effort to be chatty and helpful as she struggled to enter my Best Western membership number in that had been NOT entered in the night before at check-in. With the literally hundreds of hotels to choose from in the area it is easy so make the decision to not return the next time we are in town.

  • 5
    « Fabulous! »

    This is a beautiful and fantastic facility! We tend to stay at Best Westerns when traveling because we have a rewards card. Not all BW are created equal. This particular place is wonderful. Staff is friendly and helpful. Pool is great too! Breakfast was fantastic! Lots of options, including fruit, which for someone with food allergies this was a relief! Coffee is available at all hours, and in the evenings the put out fresh cookies. My kids always love this when BW does this! Highly recommend this BW! Price is fantastic too!

    5
    « hotel is great »

    Staff are very friendly, and attentive to any requests. I have stayed here many times and would highly recommend it. It is conveniently located to many restaurants. The Mall is right next door so you can get your shopping fix on.

    2
    « hot tub busted »

    Normally nice stay ruined by Jacuzzi not working after half an hour and not repaired before check out. Small discount after spending big money for the room. Very disappointed! If you aren't going to repair the tub during my stay then the room should be comped. They were reluctant to even take a small amount off the bill.

    5
    « RELAXING!!!! »

    My girlfriend and I were on vacation; and just need a place to sleep and shower. Best Western was the perfect choice. We arrived WAY early and the lovely lady at the front desk had no problem finding us a room. We have nothing but great things to say, and would recommend this hotel to anyone. Thank you again for an awesome stay.

    5
    « Fantastic! »

    Excellent value at this Best Western location. My family and I stayed here for two nights and would definitely stay here again. The highlights are our stay - the customer service, cleanliness of the rooms, the breakfast, the coffee, and the price! All excellent. Negatives - uh, maybe the vanity counter space could be larger? Still not enough of a negative for a reduction in stars.

    5
    « Out GO TO place »

    We spend several weeks each year visiting family in the Van Mall area. I always scan for other "deals" but always come back to this property for all of these reasons: Clean & tidy throughout, exceptional staff, great location & parking, easy access to all major freeways, free wi fi, pet friendly, guest laundry, nice indoor pool, very good breakfast, perfect price point, GREAT VALUE!

    4
    « Just arrived from four day drive from Oklahoma »

    We travel for work and made a stop in Vancouver for a night. We just finished a stay at a Best Western in Oklahoma for over two months. We used our points at this hotel. We had to call a toll free number to book the room, you can't do it at this hotel. The front desk clerk on duty Saturday January 2nd day shift was so rude! Her demeanor was so cold and unfriendly. She treated us like dirt. We were tired and stayed here anyways but this girl had no business being in the hospitality business. The rooms are great and comfortable. Breakfast is good. Everyone else here are nice and hospitable. We stayed here on February 29th and the hotel clerk at night was very nice. He definitely knows his job and does it with kindness and professionalism.

    5
    « great hotel »

    we stayed here to go to a model train show in Portland. It was actually cheaper to book at a hotel here rather than in Portland. We liked that we could take my dads small dog here. we liked the pool, location, service, and breakfast free computer and internet with free printing and price. what we did not like well we had a dog and were put on the 4th floor room was great but perhaps they could take into consideration putting people with animals a bit closer to a exit making it easier to take them out for a walk or to do their business. When we go here again we will likely stay here

    2
    « Clean rooms, paper thin walls »

    We arrived and were immediately greeted by a friendly desk clerk. The lobby was clean and presentable. The room was clean and all amenities were functional. Our neighboring room watched television until 2 or 3 in the morning. We were woken up a few times by their television. It was actually impressive just how thin the walls were. We could even hear the neighbors talking on their bed. We came for 1 night just to escape and relax for a night. Unfortunately this didnt happen.

    5
    « Beautiful decor, great service »

    Our experience from start to finish exemplifies the best of Best Western. We stayed one night for $71.99 plus tax and walked into a beautiful lobby. Our beds were comfy and the room spotless. The pillows were so good I bought two before I left! Breakfast was a full, hot breakfast. Definitely will stay again!

  • 5
    « Great Stay »

    Our weekend stay at this property was just right. I was in a great location, near many amenities and shopping. Also very convenient for my meetings which took place at another location nearby. Breakfast offerings were better than expected, with lots of yoghurt, variety, various cold and hot cereals, waffle makers with two types of batter, eggs, bacon or sausage, sausage gravy and biscuits, good coffee. Very quiet room even though adjacent to a busy freeway.

    4
    « Great Hotel, not so great parking... »

    Stayed this past weekend from Wednesday to Sunday (today). Loved the staff, they were all so very kind and helpful. Our room was very nice and comfortable. Surprisingly big compared to other hotels. Great breakfast as well! The ONLY problem was the parking. Not enough spaces! We had to park in a different lot one night. (Crazy!) Another thing is they tried to cram an extra parking spot in one row, and we could barely open the doors of our tiny compact rental car to get out!!! That's just not good!! But I would still stay there again because the staff and facilities were so great!

    4
    « Works great for flying out of PDX - very nice! »

    I had an early morning flight out of PDX and needed to spend the night near the airport. I have stayed at many of the airport perimeter hotels and have been disappointed with the neighborhood and price. This time, I widened my search to Vancouver and I am glad I did. This is definitely one of those we try harder hotels. The staff is very friendly, the grounds are nice and everything is spotless. 15 minutes after leaving the parking lot, I was parked in the blue economy lot and on the bus to the terminal. Lots of dining options close by as well as two gas stations with convenience stores. Stayed on my late night return to Portland and again was very pleased. This time I got to eat breakfast which was very good.

    4
    « Great family hotel »

    A well done basic hotel. Our room was clean, the lobby had fresh coffee when we arrived--exhausted from driving. Breafast had two waffle irons which is helpful when you have two kids. An overall great value and easy stay.

    5
    « Very Helpful Staff »

    Great Hotel. Staff very helpful. Breakfast was wonderful. I would recommend this hotel for business and pleasure. Very Clean and lots of parking. Motel is close to the Vancouver Mall with lots of shopping and eating choices.

    5
    « Outstanding Service in a Stressfull Situation »

    I was at this location because my husband was airlifted to a hospital in Vancouver with a life & death situation. When I called from the hospital for a room they were very nice to accommodate me for the night. I ended up extending on a daily basis for 3 days. Every staff member that I came in contact with was great.

    1
    « Incomprehensive Attitude »

    Stayed there while looking at Senior centers. Checking in the staff was rude. And it went down from there. With my husband with a broken ankle and my 82 year mother in law both in wheelchairs, we brought our assistant along with us. While sitting in our room, our assistant lite up a cigarette (unthinking). We had him extinguish it immediately. in less than 5 minutes immediately, the hotel sniffers came through the door (no knocking) and told us we had to leave in 1/2 hour. Needless to say, this was difficult after already staying one night, and being exhausted from lifting wheelchairs in and out of a car all day. Yes, I do recognize the no smoking policy, but it truly was not intentional. The attitude of the staff was somewhat of a TV police force, which really should be reviewed especially the no knock policy. Hefty women too, which could have come form an extreme fighting show. What was already a less than pleasurable trip, was made much worse by the staff.

    5
    « Money Well Spent »

    Great time and the employees go out of their way especially to make you stay enjoyable. The breakfast gal who takes care of the best breakfast does a great job... nothing left out or cold or messy in the breakfast area.

    1
    « Will never stay here again! »

    I had numerous problems even being able to book a room at this hotel. Called twice and was told each time by the front desk attendant that he was busy, there were several people ahead of me, and he would have to call me back. He never did call back, and was rude when I called again hours later to attempt to make a reservation. Also had problems with the check-in process. Cable went out, hot water was spotty. I have never dealt with such an unprofessional, bumbling staff as I did at this hotel. I legitimately thought I was on candid camera! Unfortunately, it was just terrible service.

    1
    « Terrible front desk service »

    At check in the clerk was busy on the phone. For 15 minutes he continued to carry on a conversation with a customer who asked every question you could imagine.....all the while I stood there waiting. No apology in the end and absolute poor customer service. Would NOT recommend or reward this hotel for poor customer service....unless you don't care about customer service and have all day to check in.

  • 5
    « Business trip »

    Nice hotel, with helpful staff. Close to restaurants and shopping. Convenient for the freeway access and able to hop around anywhere I needed to get too. Parking was easy, and amble with a gas station connected next to the property which was really convenient. Stayed two nights with out any issues and would recommend it for business or a family stay. Only recommendation I could make is maybe bring your own pillow. The bed had six pillows but all of them are small in size.

    4
    « Family Business »

    The floor manager (Kimberly) was very helpful and accommodating with a minor problem in my room. She gave me a room update for the inconvenience. The breakfast was plentiful and the breakfast room hostess was cheerful.

    4
    « Bed uncomfortable but breakfast hostess fantastic »

    Was disappointed with the comfort of the bed and pillows, but I was very impressed with the woman who served the breakfast bar. She was very diligent and did a great job keeping food available and the place very tidy! Thankfully we got a good deal through Groupon.

    5
    « Perfect stay »

    Hotel is clean and new and breasfast is yummy and room is comfortable. Definitely recommendating this hotel. The only thing is that this hotel is a little bit off I-5 hwy. Otherwise, it is a great hotel. and rate is reasonable compared to some other Best Western's hotels.

    5
    « Relaxing Stay »

    Found Staff to be very friendly, hotel was very quiet even though there were kids there. Close to shopping so convenient for shopaholics, lots of good restaurants around. I would not recommend the room across from the pool as it can smell like chlorine.

    5
    « The Best Best Western »

    Had a very relaxing stay for one night, the room was very comfortable and quiet. Rested throughout the nite to awaken to a delicious breakfast before getting onto the road. Look forward to making my next stop with Best Western in several weeks.

    5
    « A Special Night »

    What a wonderful oasis from the rain. Stayed in King suite across from pool. So comfortable. Mattress was perfect. Wish front desk had change available for vending machines. Besides that it was perfect we had food delivered. We found good rate online. We will do it again

    5
    « Great Home Away from Home! »

    My husband and I stayed here for a full week while visiting family. When we booked, we were able to get a rate well under $100 per night so it made staying here very doable. The rooms were clean and spacious, quiet from hall noise, staff very friendly, comfortable bed and pillows, and pleasant décor in the lobby. One of the best bonuses was the breakfast. Many hotels now offer waffles on their breakfast menus. This hotel not only offered waffles, but offered either strawberry or blueberry waffle batter, along with strawberries and whip cream to top it off. Since strawberry waffles is one of my husband's favorite breakfasts, this was definitely a winner! We would definitely stay here again.

    5
    « Awesome!!!! »

    Kimberly the GM is awesome!! Great service and assured it was a great experience. Very clean new and upscale hotel. Easy to find I had an issue with late arrival and she and her staff made sure it was all covered. Anyone traveling. USE THIS HOTEL Thank you :)

    4
    « Top Notch Service »

    The hotel staff at this location are excellent! Especially the G.M who handled himself very well even though they were short staffed. Check ins & outs & the phones in a very professional manner Walking distance to the Mall is convenient. We are both in our mid to late 70's & the walk was brisk but enjoyable

  • 5
    « Quiet stay »

    I was very pleased with this location, it was near the mall and restaurants. The breakfast was good and offered several hit items including scrambled eggs, bacon and other items. The room was comfortable and quiet and I had a great night of sleep. I will return here to stay when I go this route again.

    5
    « Great Experience »

    CHECK IN: Quick and professional ROOM: Bigger than I expected. Everything was clean, the water was hot, and there were plenty of towels. The TV had plenty of cable channels and the WiFi was free. BREAKFAST: Great breakfast, including hot items (bacon, eggs, biscuits and gravy, etc.), as well as the usual cereal, muffins, etc. Really, it was better than I expected. LOCATION: It was about 12 minutes from the airport (PDX). Easy to find the night before, and close to a mall. CHECK OUT: Easy and fast

    5
    « Great Place to Relax for the Night »

    My husband and I were only in Vancouver for one night and booked our stay at the Best Western Plus. We have a very good luck with Best Western and this visit was no exception. At the front desk there was a young, college aged woman who spent a lot of time talking to us, which we really enjoyed. She was so sweet and smiled almost the entire time we were at the desk. Once we finished with her, we went to our first floor room only to find the door ajar. There was also a maintenance cart parked right outside. My husband went in and looked around to see if there was someone else in there while I went back to the front desk to make sure I had the right room. The young woman at the desk seemed concerned to see me and asked if everything was alright. I told her about the door and she said that she thought they had finished with the room and made a call to verify it. It seems someone forgot to close the door completely on their way out and everything was fine. The room was spacious and clean. I was happy to see a refrigerator and a microwave. There was also a coffee maker. The television was large and on a base that swiveled so it could be watched from the bed or from the couch. The bed was comfortable. Our view was of a hillside but I wasn't expecting much from the first floor. Right outside our door was a windowed wall that overlooked the pool. When we first arrived, there were a couple of people using it but I never saw anyone in there again. When my son was younger, I would have loved the location of that room! Between our room and the front desk was a gym and a guest laundry room. Although I wasn't there long enough to have to use the laundry facilities, I would definitely have found it convenient for a longer stay or with small children. Everyone was very friendly, from the front desk clerk to the housekeeping staff. It was almost overwhelming. We took advantage of the free breakfast the next morning and were very satisfied. The hot food was kept hot in chafing dishes and the bread (for toast) was fresh. I saw a couple of people making their own waffles. Everything tasted fresh. It was nice to have breakfast available at the hotel. Being complimentary was an added bonus. If I'm in the area again, I will definitely stay at this hotel again.

    5
    « excellent »

    excellent facility room extremely clean, fitness extremely clean, swimming pool. Employees professional responsive complementary breakfast was superb waffles, sausage hash browns, gravy eggs fresh high quality. Orange juice milk fresh and not expired dates. Coffee variety and always fresh. This is the best hotel that I have ever stayed at while on business.

    4
    « business travel »

    This hotel was recommended by the company along with another option which was 50.00 more. I'm glad I chose this one as it had all I needed for a quick night's stay and was clean and comfortable for less expensive.

    5
    « Wonderful Stay »

    The Best Western Plus Vancouver Mall Dr. Hotel & Suites is one of the most well kept, welcoming properties with an amazing staff. I recently stayed on a quick trip to Vancouver and I was thoroughly impressed. The breakfast was great, everyone in my group enjoyed the biscuits with gravy and sausage. I highly recommend this hotel.

    4
    « Nice Place To Stay »

    Nice place to stay a little off the 5 Freeway. Much less than staying in the Portland area. Will return on my next trip. My GPS had a little trouble finding the place. Room was clean and had plenty of pillows.

    5
    « Perfect home base »

    About 20 minutes from downtown Portland, this was the perfect home base for all the different things I wanted to do around Portland. Affordable and spotless. The staff was really nice and there's tons of restaurants and shopping around the area.

    5
    « Good value »

    Excellent location right next to the Mall and easy driving distance to many attractions and about 10 minutes from PDX airport. The breakfast is very good. and served until 10am! Not just the usual pastries and fruit, they have hot food that is kept stocked throughout the service time. In other words, you won't be penalized for showing up at 9:30 with nothing left to eat. Finding the entrance to the place was a bit of a puzzle and the wifi is not that fast, but I consider it a good value. Rooms are comfy and clean.

    4
    « Not a detination Hotel but a good place to stay along the way »

    If you are just looking for a bed to sleep in this hotel is perfect for that. If you are wanting something more and you stay here, you might be disappointed. Everyone was nice, the place was clean, easy access to the freeway. Parking was tight so if you are driving a large truck or SUV you might want to unload at the front door before parking.

  • 5
    « Superior Service and Quality »

    Stayed here three nights including New Years Eve and had a wonderful time. The morning breakfasts were generous, the hotel staff were very helpful and professional, and the room exceeded our expectations. I highly recommend staying here rather than spending double the money to get a hotel in Portland (which is about a 15 min drive away). Highly recommended!

    4
    « Love the Sale Price! »

    Great location and still quiet, clean and very comfortable bed. the workout room could be bigger. Loved the room-#209-it had an adjoining room separated with a door, great for families with small children-no outside door for them to go out of, but privacy for the parents to stay up later and enjoy their time together.

    5
    « Great Staff / Nice Place »

    This was a great place. The staff were extremely friendly. I had a few frustrations when trying to book a room, and the front desk person gave me a great discount and upgraded my room to make up for it. Also, I witnessed a couple of the staff members treating a really difficult guest with a lot of patience and grace. My wife and I loved our room. It was clean and the bed was really comfortable. We had a really relaxing overnight stay. Wonderful hotel!

    4
    « My Stay »

    This is a great place to stay, and I've stayed here many times before but this was the first time the breakfast was not good. The rooms are clean, beds are some what hard but good, The one bed was really close to the wall considering the room size. Pool was fun, elevator was slow. Location is great, a little hard to get to at first.

    4
    « Decent room, impressive breakfast »

    Decent hotel close to I205. Room seemed decently clean. The breakfast was plentiful as far as hotel breakfasts go. I appreciated that they had soy milk as a non-dairy option for cereal. The elevator was a bit slow. Swimming pool was pretty good, but the hot tub/ jacuzzi was out of order. Overall, I would recommend this hotel, especially for the price!

    2
    « Will Not stay again »

    Did not get one of our rooms until 6pm, check in is at 3. Gave us a room that was already booked, did not have another to give us. We paid for the banquet room, we were told a Christmas tree would be in the room(which is why we booked seven rooms at this hotel for a christmas get together) They put the tree up after we left the room! Room was NOT clean we had to clean it before our party and after. Not worth the $125 we had to spend to rent the room out. Staff was rude to our guests who were staying at the hotel.

    5
    « Awesome! »

    The location was wonderful and the people were amazing! Very friendly and helpful, from the front desk to the maintenance man. The breakfast was excellent, even the eggs were perfect! The rooms are lovely and the windows open! Very important to a fresh air freak like me. The indoor pool was very nice and my granddaughter really enjoyed it! The hot tub wasn't hot but it had just been serviced and they forgot to turn on the heat lol. The beds were very comfortable and the bathtub was simply amazing! As deep as a hot tub!! All in all a very nice place to stay and I recommend it.

    5
    « Great location, delicious FREE breakfast, comfy beds »

    What more do you need? We spend 3 nights here to explore the Portland area and our stay was great. They have a delicious free breakfast with enough variety to have something different each morning. Beds were comfy, staff friendly. Mall near by and several food choices as well.

    5
    « Visit to see our 5th grand child »

    Best Western has always been the first choice whenever we are traveling. We know that we will have an excellent bed, clean room and excellent service. All this for a reasonable price. Exercise equipment and heated pool is a nice extra. We highly recommend Best Western.

    5
    « Nice Stay »

    Stayed at this property while visiting family. The motel itself was nice and clean. Pretty quiet at night. The staff was all friendly. The breakfast staff worked hard at keeping up with replenishing the hot items and keeping the dining area presentable. The pool was a nice touch while visiting our grand daughters. Fun for all. Definitely a quality stay for the price. Thank you!

  • 4
    « Business stay »

    Overall good experience at the hotel. Clean friendly staff. Breakfast was great, with bacon, eggs, gravy and potatoes. One issue was fitness center hours are from 7 am to 11 pm. Since I was on business I could not use the fitness center like I planned because I started work at 7 am. Has an occasional strong odor of Chlorine/ bleach smell in my room a couple of times. Didn't last very long.

    4
    « Devil is in the details »

    The room and general appearance was clean. However, if you stay here make sure the toilet does not run for 30 seconds every 5 minutes, the clock radio with the snooze button that shines like a floodlight is placed on the floor, the microwave clock is masked to stop shining throughout the room, and the refrigerator (the one that constantly whirs and runs) is unplugged. Other than that, a good hotel.

    2
    « Unexpected Price Changes »

    When we phoned to reserve a room we were told the advertised price of the room was no longer available and then we were told there was a room available for six dollars more. We accepted a room for five nights at the higher cost. Upon arriving at the hotel we saw that the printout of our bill for five days showed the expected amount for the first day and then each day after that was from seventeen to severnty-two dollars higher. When we asked why the discrepancy, we were told the days on and near Thanksgiving are always higher. We told them, if those days are higher, we should have been told when we called. They said they sent us an email confirming the prices but we have not been able to find an email from Best Western in either of our inboxes. We checked out after our first night.

    1
    « The LAST time I stay here! »

    The General Manager is rude! Very poor treatment as a paying guest!!!! I've stayed here several times as it's close for visits to my 92 yr-old Father. This is the last! I went to the desk to ask for change for the laundry; I was told to either wait an hour for the GM to go to the bank, or I could walk to the gas station. As a Best Western employee, I know that my GM would walk with the guest to the laundry and open the machine to get them quarters for laundry. I believe I was treated poorly BECAUSE I am an employee of a Best Western in Kalispell, MT. At our hotel we've had employees from other BW hotels and we are pleased to have them; treating them with all the respect as any other guest would receive. They tossed me out of my room one day early because they "needed it for that night." Even though they knew that I live 11 hours away, they didn't even offer to find another hotel for me. I don't care WHO you work for; this is bad customer service. They have the same thing for breakfast every. day.... blah. As an employee, I know they fall short of the standard for breakfast. No fruit. Ever. Never staying here again.

    4
    « Best Western Plus Vancouver »

    The Hotel Vancouver Mall This Hotel if was great, the people staff very friendly and the service was great. The rooms very clean, comfortable, the bed very good also to clean. The breakfast delicious and the service awesome. I recommended this great Hotel.

    5
    « Great nights sleep! »

    I would choose this hotel again if traveling this way again. The price was good, a mall was next door so there was shopping and food close by, and the breakfast in the morning was filling and real food. We got a very good sleep on the comfy bed, the pillows were nice...my only suggestion would be to have extra blankets available in the closet.

    5
    « Good night"s sleep »

    Accommodations were very nice and great for sleeping especially after a day with family. Also located almost within walking distance to a very nice mall. The front desk staff was friendly and helpful.

    5
    « Great Staff »

    On top of the hotel being clean and the beds super comfy, the staff was excellent, they were courteous and professional but still very friendly. I had a wonderful stay. Next time I will be sure to pack a bathing suit to take advantage of the indoor pool and hot tub.

    5
    « Would stay again »

    Chose this hotel because of location, free breakfast, and competitive price. Nice, clean room. Comfortable bed, pillows, and linens. Quiet during night. Big variety at breakfast. Plenty of parking. Friendly front desk staff.

    5
    « Excellent Service »

    One of the nicest, cleanest Best Western's I have ever stayed. My husband was not feeling well when we check into the hotel, and we needed to find an urgent care. The front desk person on duty, Ashley, went above and beyond to help us find an urgent care on a Sunday evening, calling different places for hours of operation, printing information etc. Ashley knows what it means to be "customer obsessed", and I hope the hotel recognizes that Ashley is truly an asset to their team. Our room was very clean, decorated nicely, and the hotel was very welcoming. I would definitely recommend this hotel.

  • 1
    « High price, awful customer service »

    Dirty floors, hair everywhere, rude staff (Jordan), unrefrigerated vending machine, and at checkout they made me wait 40 minutes for staff to check my room before they would refund my $100 required cash deposit. We were travelling as a small group booking 3 rooms for a business trip. My fellow traveler had the card she used for her $100 required deposit billed for her entire stay even though it was prearranged to be charged to the agency's card. Then told her she would have to wait 48 hours after check out for her funds to be available.

    1
    « Worst customer service ever!! »

    I went to the hotel to check in and Kimberly Schweitzer was at the front desk. She stated to me that the room wouldn't be available until 3pm. I returned to the hotel a couple of hours later to check in, and at that point there was a fire truck and a plumber truck parked in front of the hotel. I went inside and waited for about 10 minutes without being greeted. By that time I was "greeted" by the front desk manager Kimberly Schweitzer by, "you need to go sit down, we have an emergency." I was appalled by this. A few minutes pass by, and I stood up and asked, will I be able to check into my room? Kimberly, stated to me in a loud voice in front of everyone standing in the lobby and to her worker, "Cancel his reservation." Come to find out the sprinkler system had burst in a few rooms. I was from out of town and had no where to go, and they did not offer any help what so ever. The manager was VERY rude and belittling. I do not recommend this hotel at ALL. VERY UNPROFESSIONAL.

    5
    « pleasantly surprised »

    excellent staff....large comfortable room pleasantly surprised at how quiet the rom was.......I was next to the pool and couldn't hear a peep in the room compared to how noisy it was in the hall. Staff was very helpful,

    3
    « OK for a night. »

    We were able to check in a couple hours early which was a plus since check in is at 3pm. I had called a few days before to reserve and pay over phone. Credit card info taken. Got to hotel, no such payment was on file and no knowledge of pet (which I did mention during reservation). Luckily things worked out but just a tad annoying. Although lady wasn't rude so plus again. The room was average. For those that care, sink is separate from bathroom. Showers bottom fixture was hanging off leaving a gap for plenty of water to get in and lead to mold issues. Stains on ceilings and carpet underneath sink, both of which look water related. Hair on pillow. Remote and WiFi didn't work properly. Breakfast kitchen downstairs is dirty. No one replenished food in a timely manner so many couldn't get the free hot meal. Holes in ceiling of breakfast area (reno I guess). So like I said AVERAGE and frankly not a place I'd stay at again.

    4
    « Bestwestern In Vancouver Washington »

    Nice newly renovated hotel, close to the freeway and very little noise heard in the lobby and nothing in the room. Easy check in and easy check out, great for business as the wifi didn't drop my VPN. Close to some good restaurants and bars as well. Will be back.

    5
    « large rooms, comfy bed »

    the hotel is near the Vancouver mall off I 205. the room was very large: had a couch and a super comfy king bed and a large , easy to use TV. Getting to the hotel is tricky, however. the entrance is on 4th plain blvd, not from Vancouver mall road . the breakfast had eggs, waffles, bagels, fruit, cereals.

    3
    « Good rate through Groupon »

    I found this Hotel on "Groupon" and the price was fair. I would recommend staying here if you don't mind tattered curtains and rips in the carpet. I'm guessing that they are still in the process of remodeling? The staff was very nice and the breakfast was very good.

    5
    « Very clean »

    This is a very clean and family oriented place to stay. There were a lot of things to do around the Best Western all within walking distance. The pool and hot tub are also kept up and are clean and ready to use.

    1
    « Terrible customer service »

    We used a groupon for this stay. They did not have the room that we reserved and treated us like second class for using a groupon. Management was uncooperative and the front desk person was immature and snotty. Absolute worst hotel experience EVER. We tried contacting best western customer service but they were closed. We didn't stay there and we still have not received a refund. Be cautious here, if you have any problems with your stay, they are not concerned for you as a customer and will treat you like a child. The area is a little sketchy as well. We will venture away from the mall area on our next trip.

    4
    « Nice place »

    Convenient location to Shopping and Dining. Close to Portland (20 minutes away). Beautiful area. Nicely maintained. Nice breakfast, complimentary. Quiet location. Just disappointed that room we asked for, paid for, and confirmed, was not available when we got there. Evidently, they indicated that Expedia computers change reservations without indicating so so that you can cancel if you chose to do so. Other than that, the hotel was very nice and comfortable.

  • 3
    « Lacking, Not a Plus Hotel »

    Plus hotels usually deliver great product and services and this one misses the mark. Beds are old, not comfortable. Half sized pillows are also not a good choice, although you do have two to choose from. Breakfast is very good if you are extremely early. We got there at 6 a.m. and everything worked and was great. The next morning we arrived at 9 am and nothing was available. No waffle maker worked and there was scant amounts of eggs, bacon, potatoes and hardlyany bread of any kind. Really??? Not OK!

    5
    « Excellent Customer Service & Accommodations »

    This property went out of its way to accommodate my changing travel plans. The hotel was clean, modern and comfortable. The location is close to the Interstate but there was no noise. The WiFi and the breakfast were standard (meaning they could use some improvement), but this was a good stay and good value.

    4
    « Good value »

    One of the best beds I have experienced in a hotel. Close to portland expo center and local restaurants. The staff is very helpful. Breakfast is included and has hot items such as scrambled eggs and meat. The bus is a 5 minute walk and the lite rail a 10 minute drive.

    4
    « No Complaints »

    Stayed at this Best Western Plus. I do have a rewards account with them leftover from my consultant days, but they are not my first choice. That said they are generally decent or better, I'm just a bit of a hotel snob. As I said, I have no complaints. Ashley was a jewel when she checked me in. Room was good, hot tub above average and open to 11 instead of the more common 10. Breakfast the next morning was very good for a "free" breakfast. Actually the waffle batter was really good. Somehow the waffle was crisp, but a little chewy at the same time. WiFi good and free, freeway access was easy. . .like I said "No Complaints." Should it get an excellent rating, Maybe, but not from me.

    5
    « Happy accident led to a very nice stay »

    We ended up here at the last minute because the hotel we booked was painting their pool and was unable to fulfill another request. Check-in was easy, the room was clean and spacious, indoor pool was nice (as were spa and sauna), and breakfast was great. Was a happy accident that we ended up here but glad we did.

    4
    « Recently Remodeled »

    Good hotel that was recently remodeled. Good location just a block and a half off of 205 or Hwy 500. Good breakfast & great restaurants in the area. Did experience trouble with the remote for TV but got it sorted out (suspect previous guest took batteries out and placed them back in remote - causing the remote to need to be re-programmed). Rates in Vancouver for hotels are cheaper than Portland but there are only two bridges that are choke points for crossing.

    4
    « Great stay »

    Great staff and great stay, very nice rooms and good breakfast not just the typical bagels and cream cheese. We had pancakes and waffles and bacon and eggs and juices and loads of coffee. Good part of town. Was great for us to make a quick stop for one night

    5
    « Jewel in Vancouver, Wa »

    We have enjoyed the hospitality of this Best Western on several occasions on our trips to the NW; we have never been disappointed!! Kimberly as front desk manager is delightful as are Sharleen and Jordan who also work the front desk. The breakfast is very good, the rooms spotless and well-appointed. Always a great place for a weary traveler. Nearby shopping and restaurants and easy access to I-205 make it nice too!

    5
    « Worked very well for us »

    We need a 'base of operation" for some business meetings, and this location was perfect! The price was excellent. We had a two bed suite which gave us plenty of computer work space. The in room microwave and fridge allowed us to keep working without heading out for every meal. The in room wifi worked very well, with good speed. The hot breakfast in the morning included, really helped our time and travel budget. The staff was friendly and helpful: it was an all around good experience!

    4
    « A few issues prevent this from being excellent »

    We had a large clean room which was very quiet with a comfy bed. It had a good work/computer area with nearby plugs and desk lamps, HD channels on TV (HBO incl.) and plenty of counter space in the bathroom area. Breakfast was very good with a fair amount of seating. There is lots of free parking and staff was friendly. The issues which prevent me from giving an "excellent" rating are: there is only 1 washer/dryer for the whole hotel; the place is a bit hard to find since the address is Vancouver Mall Dr. but the BW sign and the entrance are on NE Fourth Plain Blvd. which is around the corner; and the front desk could not provide change for the washer/dryer (she suggested going down the street to the gas station). These issues should be fairly easy to fix, so not sure why they haven't been.

  • 4
    « Great value »

    My stay at the Best Western Plus was short and sweet. My room was clean and comfortable with refrigerator and microwave. The air conditioner was able to cool the room for comfortable sleeping but had a weird and noisy vibration that woke me one or twice.

    5
    « Great price & service »

    We had a very nice & funny gal check us in, she made the start of our stay very fun. Breakfast was great & the rooms were well designed. I recommend staying as the price is very good and I travel a lot so I can tell you this is one of the best prices I've ever had for a suite.

 

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·Desde la carretera interestatal 205 norte: tome la carretera interestatal I-205 norte en dirección a Seattle. Tome la salida 30A a North East Gher Road/NE 112th Avenue. Gire a la izquierda a North East Gher Road y a la izquierda a North East Fourth Plain Road. Avance 800 metros hasta el BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites a mano derecha. ·Desde la carretera interestatal 205 sur: salga de carretera interestatal 205 en la salida 30 Westfield Shopping Center. Gire a la derecha en NE Fourth Plain Road y a la izquierda hacia la vía de acceso al BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites·Desde la carretera interestatal 5: Desde la I-5: salida 2 a SR500 este, 6 kilómetros....

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