BEST WESTERN Hotel Gateway Adirondack Inn,  Utica

3.5/5  - basé sur 301 notations.
175 N Genesee Street, 13502-2511, Utica, United States - Ver el mapa
+1 315 732 4121 +1 315 797 8265

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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Le damos la bienvenida al recién renovado BEST WESTERN Gateway Adirondack Inn, un hotel ubicado el corazón del Mohawk Valley. Con una excelente localización en la salida 31 de la carretera I-90, a medio camino entre Nueva York y las cataratas del Niágara, nuestro hotel ofrece el espacio de alojamiento idóneo para todo tipo de viajeros. Contemple los maravillosos paisajes del Parque Estatal Adirondack, pruebe su suerte en el casino Turning Stone®, participe en la carrera anual Boilermaker 15K Road Race o visite el Museo y Salón Nacional de la Fama de Cooperstown, situados a poca distancia en auto. Los huéspedes en viaje de negocios valorarán la proximidad de nuestro hotel a importantes sedes corporativas como el Parque Tecnológico y la oficinas gubernamentales del estado de Nueva Yok. La zona acoge diversos colegios universitarios, entre los que se incluyen SUNY IT, el colegio universitario de Utica, YVCC, el colegio universitario comunitario de Yakima Valley, el colegio universitario de Hamilton y la Universidad Colgate. Nuestro hotel, ubicado en las estribaciones de las Adirondacks, ofrece un amplio abanico de posibilidades de ocio y goza de un cómodo acceso a importantes ciudades como Nueva York, Albany, Syracuse, Rochester y Buffalo. El BEST WESTERN Gateway Adirondack Hotel ofrece un cordial servicio, unas asequibles tarifas y unas instalaciones que le harán sentirse como en casa. Nuestras habitaciones exclusivamente para no fumadores están equipadas de forma muy completa con televisor con pantalla plana de 32 pulgadas y canales por cable y acceso gratuito a Internet de alta velocidad inalámbrico en todo el hotel. Nuestro hotel ofrece, entre otros servicios mejorados, un gimnasio, servicio de lavandería a monedas, estacionamiento gratuito y centro de negocios con fotocopiadora y fax. Todo ello sin olvidar nuestro magnifico desayuno. Este hotel ofrece un desayuno completo tipo bufé por las mañanas servido los días laborables de 6:00 a 9:00 horas y los sábados y domingos de 7:00 a 10:00 horas. Nuestro desayuno incluye tortitas, salchichas, empanada de huevo, patatas de desayuno, yogur, cereales calientes y fríos, surtido de panes, magdalenas caseras, fruta fresca, café, té y jugos para comenzar su mañana de la mejor forma. Consulte nuestro menú diario. Si busca un estratégico, cómodo y asequible hotel en Utica, Nueva York, ya lo ha encontrado. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 305 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
64
Muy bueno
 
104
Bueno
 
87
Mediocre
 
32
Horrible
 
18
Con amigos Con amigos 26
De negocios De negocios 46
En familia En familia 114
En pareja En pareja 86
En solitario En solitario 18
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BEST WESTERN Gateway Adirondack Inn,Utica
  • 3
    « Good value for price »

    We stayed here for just one night to break up a long drive home. It was convenient, cheap and clean. Rather outdated but looked after. There were several fast food restaurants just in front of the hotel and a Walmart not far away. It had easy access to the highway as well so it was an easy arrival and departure. Tony at the front desk was great checking me in - friendly and welcoming, even at the late hour we arrived at. Thank you!

    2
    « not so hot in Utica »

    Hotel needs updating and modernization. Poor attention to detail for cleaning and maintenance. Worst breakfast encountered at a Best Western. Hotel staff was very good, but accommodations left something to be desired.

    1
    « NEVER again! »

    Aside from the friendly man at check-in and the convenient location, this was REALLY bad. I have never seen so many stray hairs in a bathroom in my life. I cleaned them and found more. They were everywhere--in the middle of the floor as well as the corners, behind the toilet seat, on the walls, the counter.... The bed was a full size, but sat on a queen-size frame. This left frame parts just sticking out from under the bed, but hidden by a bedskirt--making walking into it inevitable. I got the big bruise to remember my weekend by. The breakfast was disappointing and the check-out man never even asked how my stay was. Maybe he saw it in my eyes.

    4
    « great location »

    Stayed here on way to Rochester ny from vermont. Perfect location, good fitness center and the staff was extremely helpful. Relaxing atmosphere and breakfast was ok too. Clean rooms. Would stay again.

    4
    « Standard motel building enhanced by great staff »

    Clean, quiet, well equipped and a good breakfast. All you want from a motel. The building appears to be a modified standard motel with an additional covered walkway at the rear that improves sound proofing and bad weather access. What lifted it to another level was the friendly and very helpful staff. A good stay. Dining tip - the Delmonico's steakhouse just next door is simply amazing!

    4
    « Near the Erie Canal »

    I was in Utica to do some Fall bicycling on the Erie Canal. I was fortunate to find the BW Gateway Adirondack Inn to be adjacent to the Canal. The hotel is clean quiet and comfortable and the staff was courteous and helpful. I stayed two nights mid week and will stay again if I am in the area.

    4
    « Upstate New York »

    Great leaf season and great weather Nice comfortable room Excellent restaurant is very close to the hotel. Near downtown and the Thruway exit and entrance Utica may be starting to become a more desirable destination

    4
    « good stay »

    nice room well appointed and clean Had a outside cover around walkway for noise and weather. Check in was very easy and parking OK will stay any time i travel that area. Easy on off I 90 at exit 31 about a block off toll road.

    3
    « Good Location »

    This is a standard hotel located just off the Thruway. Everything is adequate. Check-in was efficient. Rooms are large, well-laid out and clean. No bed bugs. Our room was in the auxiliary building which meant a longer walk to the breakfast room. Good variety of breakfast foods. Hot hard-cooked eggs with potatoes and sausage patties. Pancakes, bagels, English muffins and donuts. Cereal, oatmeal. Seemed a little pricey @ almost $100.

    5
    « Good location and value »

    This was a very nice accommodation with several restaurants within walking distance. The continental breakfast in the morning was a plus and the gas station close by made next morning departure easy. All staff were friendly and helpful.

  • 1
    « Never Again »

    I will not be staying at this hotel again in the future. When checking into a hotel, I am always asked for my ID and form of payment. The person behind the counter checking me in usually gives a cursory glance at my ID and then swipes my credit card and reminds me that a hold of a specified amount will be made to my credit card for incidentals. In this case, the counterperson started typing- a lot- once he had my ID. When I asked him what he was doing, he told me that he was updating his system. I told the counterperson that this was not necessary because I was only staying at the hotel for one night. He insisted that he needed the information and continued typing. I had to grab my ID away from him before he managed to capture all of my information from my ID. (I am wary of anyone having too much information about me due to identify theft.) There are two buildings to this hotel. The first building, which is attached to the lobby, reminded me of an old one-level motel that they had decided to enclose in glass. The second building, which had two levels, was located a short walk across the parking lot from the first building. I stayed in the second building on the second level. While the room was a decent size, it not only looked old (popcorn walls and outdated décor), but smelled slightly musty. And here's the main reason why I will not be staying at this hotel again in the future: safety. As a female, I look for hotels that are clean and safe. In this case, my hotel room was clean (although it smelled musty), but I did not feel safe. This is because outside of the second building where I was staying, there was a group of men sitting in the area in front smoking. The first time that I saw them was when I entered the second building with my luggage. I got catcalled and several of them said ?Hey baby? to me. I didn't think anything of this because I thought that they were taking a short smoke break. I did not expect them to be there an hour later when I was leaving for dinner. Again, I got catcalled and one of them asked me if I would like to join him in his room. I ignored him, and to my dismay, when I came back from dinner more than an hour later, they were still there. Once I was safely back in my hotel room, I realized that I had forgotten an item in my car, but there was no way that I was going to leave and endure another encounter with them again. I suppose that I could have called the front desk for assistance, but it was late and I was too tired to try to explain the situation. There is no elevator in the second building even though the second building has two floors. The hotel has breakfast, but if you do not like it, there is a McDonalds situated in front of the hotel.

    4
    « Good value, good stay »

    Arrived 9/21/16 for 2-night business trip, selected this property for price and location. Tony at check-in was quite friendly and helpful, checked me in very quickly and gave recommendations on local restaurants. Breakfast was certainly adequate, with cereals, pancakes, scrambled eggs, sausage, all fresh. Hotel seems to be converted motel, with exterior enclosed hallways added during a remodeling so that rooms no longer open to the outside. I unfortunately had no time for the gym nor the pool. Hotel was quiet, beds were good, room was clean, location was convenient, staff were helpful. Good value!

    4
    « fall foilage weekend »

    We drove our motorcycles in for the weekend to take the Adirondack Scenic Railroad trip up to Old Forge. The Hotel was very comfortable. We were allowed to park our bikes under the canopy to keep the dew off. Tony (Front Desk) was a joy to talk with and made us feel very welcome. We ate the breakfast on our first morning and found was lacking in taste and we decided to go to Denny's across the street the next morning. Suggest you add some protein and maybe have English speaking attendants that could help a little more with the pancake machine.

    3
    « Okay Stop. »

    We were put in the 2 story building that is a short distance from the lobby. There is no elevator in that building. We were able to handle that okay, but it isn't always easy to do so. The breakfast room is quite lovely. Breakfast was about usual for such a hotel. I would stay there again but ask for accommodations in the one story part of the hotel.

    3
    « OK but nothing special »

    Stayed one one night passing through New York. Spent a comfortable night and the room was fine for a place to spend the night. Clean room, good AC and breakfast. The only problems we experienced were at the front desk. When we arrived there was no one present to ckeck us in. We looked down hallways and waited about 10 min before someone show up. When we went to check out in AM same thing.... No one around. Never did check out -had to leave with no receipt for my stay. At least they have an attractive lobby while you're waitngfor assistance at the desk....

    4
    « Breakfast »

    I feel breakfast should have consisted of more options of hot food. The eggs option was just boiled eggs which i don't eat unless its hot. The room was excellent. I stayed in the King room. The locatione was perfect.

    1
    « Did not stay - Pet Friendly, Not People Friendly »

    Stopped at this Best Western on a Tuesday evening (8/30/16). Check in process was all right - relatively quick. Walked to room. Hotel clerk had put us in room with about 10 guys out front (construction workers staying at the facility I presume), yacking it up and smoking cigarettes. No reason to put it us in this particular room, as this is a large facility, and he should have been aware of the extraneous partying going on at his hotel (seeing as they were visible out his back window). After walking the gauntlet of corner boys, we walked in room, smelled like a tomcat had sprayed - that's what you get when you stay at a "pet-friendly" hotel. Room extremely drab and in no way was this facility "Newly Renovated" as advertised in HotelCoupons.com booklet. No way is this even an $80 a night motel - much more on the level of Motel 6. Let's just say we walked out and back into the office and asked for a refund. I complained about where he situated us with the rowdy constructions workers. His response, "It's a hotel, you've got to expect people." Got back in car, drove 15 minutes to Rome, NY, stayed at the Hampton Inn - paid a bit more at $115/night, but it was worth it - place seemed extremely clean and luxurious compared to the this run down Best Western.

    3
    « Room Cleanliness »

    We have always been happy with our stays at Best Western and that is why we booked a room for our trip. When you open the door to the room and you are overwhelmed by a musty smell it is vey disappointing. Had to have the air on and windows open...was just glad that the window did open.

    3
    « Economical stay »

    We stayed at this Best Western as it was on our route to Vermont, and it was close to "Delmonico's", a restaurant that we like. No complaints about the rate, which was very economical. Bed was very comfortable, and the room was updated and spacious; however, the bathroom was a bit on the small side. The complimentary breakfast was disappointing. Overall, this hotel was satisfactory for our one night stay.

    5
    « great experience »

    very comfortable hotel. good location. Used washer and dryer to do laundry. It was conveniently located. Would of liked to have seen a few chairs to sit in. Had to go outside to sit down while doing laundry. Overall it was a good stay.

  • 4
    « Friendly staff »

    This is an older hotel and needs some updating but the rooms were clean and that is what I look for. The guy at the front desk was very nice. There is room around the back side of the hotel to park a semi.

    4
    « Clean and quiet rooms »

    The rooms were nice and clean and the hotel was quiet which is important for me. I bought 2 different sodas from the machine and both were expired but the front desk clerk gave me my money back. I had to leave early in the morning for work, so I had asked if I could use the on-site gym an hour early and the guy at the front desk said it was OK but the manager was standing there and he said no ($50 didn't change his mind, either).....but rules are rules so I can't really complain about that.

    5
    « Highly Recommend »

    This was my second stay at this Best Western..The staff here was very professional, helpful and informative. The rooms are large and the beds are very comfortable. The complimentary breakfast was also a plus and there was a nice selection of food to choose from.

    2
    « Too much Febreeze »

    I don't understand why hotels are spraying scent all over the rooms and the the lobbies. That smell is both awful and makes me feel that the hotel has not been properly cleaned. If a place is clean, there is no need to spray Febreeze everywhere. Also the hotel is shabby. Drawers and handles falling apart. It was okay but not terribly comfortable. Bed was bouncy and linens where thin and cheap.

    3
    « stay »

    I was not happy with the odor in the room-it smelled like stale cigarette smoke when though it was a non-smoking room. Also, upon returning from dinner-room had an odor of marijuana.Other than that - no complaints.

    4
    « Perfect for our needs »

    Great location, great group rate! Convenient to restaurants. Staff allowed use to check-in early. Breakfast was "eh". Bathroom was VERY small, but functional... sink was outside so only needed to be in bathroom for a short period of time.

    5
    « Unexpected getaway »

    The staff was courteous and friendly. Our room was neat and tidy. Good location, walking distance to a great steakhouse. Was an unexpected trip, was able to get a nice room at a reasonable rate. Unfortunately did not have a chance to utilize the complimentary breakfast. Will definitely stay again.

    5
    « Great Place after 2 days of running! »

    this was a really nice hotel and that went out of their way to help my team get a good night's sleep. We had been running for 238 miles and they let us have rooms on the bottom floor so we didn't have to climb stairs! Clean and and in a great location for restaurants too!

    2
    « Economy BW »

    This hotel is in desperate need of a remodel. We stay in lots of Best Western Hotels and usually find them to be pleasant. The lobby and breakfast room area has been remodeled but not the rooms. I think our room was clean but it was hard to tell because it was so dated. For $100 a night the best I can say is that the bed is comfortable and there are a few fast food restaurants within walking distance.

    4
    « Nice place to spend a night »

    Nice hotel, good breakfast allowed for a good rest. The room was a little damp due to being closed up for quote awhile, but running the air conditioner for a while cleared most of that out. Not a major issue, but something to be aware of. If travelling through Utica check it out.

  • 4
    « Great place to stay »

    We were travelling from Maine back to Toronto and I would recommend this hotel to friends and family. It was clean and comfortable and the price was right. Friendly and courteous staff and a hot breakfast included, all good.

    4
    « July 2016 »

    Needed a place to stay enroute to our final destination, and this hotel fit the bill. Clean, quiet and comfortable beds. Breakfast was ok with the usual assortment of self help items (eggs, pancakes, oatlmeal, etc)

    4
    « Comfortable sleep »

    This Best Western is clean, situated very near a good steakhouse, and has a friendly knowledgeable staff. My room, 226 was more than adequate. Large, clean bathroom, although the toilet made strange noises at the water tank refilled. Best part of my stay was the bed. I haven't slept that long in literally years now. Incredibly comfortable for a good sleep! Breakfast was served at 7 am. Lots of hot coffee, omelets, bacon, potatoes, and chocolate chip muffins, not to mention make them yourself pancakes. All in all a nice place to stay...just a bit pricey. In the $170ish range. Front desk person Tony was friendly and very helpful.

    5
    « Utica New York Stay »

    We stayed at the Utica New York Best Western and experienced a Great Value. The staff was courteous and helpful. Very clean. The breakfast was very good for this type of thing. If we are in the area, we will definitely stay there again.

    3
    « Ok if you just need a place to Sleep »

    The Hotel Staff is very nice - but the hotel is old - and not as clean as I would hope. They do have a great breakfast. They claim to be Harley Davidson Rider Friendly - but they really aren't. They claimed to have upgraded my room - but what they gave me was the same as I had booked. So Harley Riders Be Aware - they really offer you nothing extra. For the Room - The toilet ran on and off all night. The beds were clean and comfortable. So if you just need place to sleep - this is OK.

    4
    « Pleasant Stay »

    This was a nice place to stay. We had a problem with the stopper in the sink and the desk clerk came promptly with a tool to fix it. Good breakfast selection. Also, this property had been renovated and the glass between your room and the parking lot greatly reduced outside noise.

    2
    « Other Options »

    the hotel was dated and the workout room was very cramped and the TV did not work, even on our return trip 5 days later The hallways had a musty order and the entrance door to the 2 floor part of the complex always stuck. The rooms do not have a refrigerator. The breakfast could have been a lot better. they served up sausage patties with boiled eggs and potatoes that were microwaved were not brown or tasty. we would recommend the cereal or the McDonald's next door of Denny's across the street Was the least expensive of the named hotel in Utica and is a short distance from the tollway Staff was courteous and helpful getting directions to the restaurants in the area but did not recommend any Would we go there again, for the price compared to the others in the area for a 1 night stay yes we would. But for an extended stay I would pay the extra dollars and upgrade

    4
    « Good location »

    We had a nice room that was secluded back from the highway. Well maintained and seemed to be recently remodeled. Close to highway and close to downtown. Several restaurants within a short drive from hotel. We didn't rise early enough for hotel breakfast but others staying at hotel said it was very good with lots of choices.

    4
    « Clean, Quiet Hotel that Accepts Pets »

    When travelling with pets, especially cats, it is difficult to find decent places to stay. This Best Western was a "find". It is not modern - don't look for extra plugs for your cell phone - but it is clean, the AC worked perfectly, it was quiet, the bed was VERY comfy, there was a small fridge in the room, there was free wi-fi, decent breakfast, a friendly front desk and good location. What else can I say? I slept like a log. My cats were happy. And, I didn't pay and arm or a leg for myself or the kitties. I would definitely stay here again. BTW, it is located in very convenient (but not obtrusive) walking distance to two fast food places as well as a local steak house.

    3
    « A Comfortable Stay »

    We stayed at the BW in Utica because of business. We were really only in our room for the evening and night. It was comfortable and clean with a comfortable bed. The decor is a little tired and dated and a refrigerator would have been nice. Overall, we had a good stay. It is easy to get to from the NYS Thruway.

  • 5
    « Glad to be back »

    Spent some quality time with family at my usual Best Western. The room and bathroom are always clean and smelling fresh. I always feel refreshed after spending a night here. Staff are super!! It is nice not having to run out for breakfast. Food options are plenty and close by.

    3
    « Decent stay »

    Overall we had a decent one night stay. Check-in was fine, the front desk was friendly. (Checking out was quick as well. The young woman at the desk was courteous. The manager standing behind her looked like he was having a bad day.) We stayed in the annex building. This building was separate from the main motel. You did need a room key to get in. The hallway was dark and there was a slight odor. The room was decent. The bed was ok, but seemed like it will need an update at some point. The bathroom was clean and stocked with towels. The room and carpet were clean. Breakfast was good. Something I had never seen before was a pancake maker. It kicked out a small slender pancake that was ok. The rest was the usual eggs, bacon, hot oatmeal, cereal etc. They kept it stocked which was good considering there were a number of people coming in - the place seemed full. Wifi worked ok. AAA lists as a 2 diamond and that seems fairly accurate to me.

    4
    « Just as expected »

    I've stayed here before and the front desk staff were friendly and competent. I was checked in quickly and greeted as a return customer. The rooms may be a little outdated but the bed was comfortable and the room was clean. The price is well within line. I will definitely stay at BW again.

    4
    « Clean and comfy »

    I had only two minor complaints during my stay....the wireless internet was a little "iffy", and the butter at breakfast was so chilled it was impossible to spread with the flimsy cutlery. However, those two items were easily forgotten when getting a great, sound sleep in the comfy bed with comfy pillows (and I'm VERY particular about my pillow). The room was extremely clean. The outside of the hotel was a little dingy, but the room was nicely decorated as were the lobby and breakfast area. The hotel is very close to the highway and numerous restaurants. Front desk staff was friendly and helpful.

    2
    « Fresh Paint, old furnishings, VERY disappointed, look elsewhere first. »

    My girlfriend and I stayed there while picking u her son from college, as soon as we walked in the lobby we could smell the stale smoke smell. The front desk associate did not even look up to greet us, she just said hi and seemed busy. She had trouble with both credit cards and after I suggested she try another computer and it worked fine. Room 228 was the room we were given, it was in Annex 2, a separate building to the left. The room had fresh paint and wallpaper but everything else seemed to be outdated. Old lamps, nightstands and dresser(/TV stand). The mattress was worn but looked pretty new. The guests in Room 230 were very loud, in and out of their room. You can't sleep in because the room attendants are loud, doors slamming against the night latch, you can see the door damage from it. The outlets in the room are so worn that they don't hold a charger and are unsafe! They paint and wallpaper but leave the old outlet that takes about 5 minutes to change and costs about $1.25. Breakfast was scrambled eggs, biscuits and gravy, cereal, and the usual breads.

    3
    « Decent hotel when passing through »

    While the lobby area and breakfast area are very modern and sleek, the rooms are a bit dated. Our room had a very stale (don't know how else to describe it) smell - either it had been closed up for awhile or someone once smoked in there and they were trying to cover it with freshener. It was tolerable for one night. Also, the walls are like paper, we could hear the people in the next room talking. Nice job on the breakfast offerings.

    5
    « Great Stay »

    Once again our stay at his hotel was great....We had an issue with the T.V. so, I called the front desk..Within a matter of minutes Vallerie was at our door...She came at least 4 times trying to figure out what was wrong...They had changed service and there was a problem with the remote....She was so friendly and helpful...Everyone was so nice and the breakfast was great....also, the rooms were very clean and the bed was comfortable..

    5
    « A perfect hotel »

    Clean room with comfortable bed. Excellent breakfast served in the morning. Hotel is minutes off the highway and many restaurants were at walking distance. Staff is helpful and friendly. Will stay again.

    5
    « weekend getaway »

    very clean hotel, staff was helpful, restaurants and stores were within walking distance.....would stay there again next time when I'm in the area. Very east to get into and out of. very convenient and friendly located off the highway. gas stations are very near by to hotel. very nice location just outside UTICA.

    4
    « Utica review »

    The Best Western in Utica NY has undergone a much needed and delightful face lifting since the new group took over. The new mini gym, compact but extremely efficient, is miles over the old one. The breakfast is quite adequate and there is variety and menu change every day. The façade has changed, after years of benign neglect, to a well lit and modern lobby and a update on the room décor. If we had any complaint, it is the curb from the highway that leads to the hotel. Don't know who, including the city of Utica, should be responsible, but it has been rocky and bumpy for years, and the problem is, vehicles entering from the main road, because of traffic, must speed to avoid being hit from behind or broadsided, risking sending the vehicle to an alignment center. Wish this issue could be addressed and fixed.

  • 4
    « Good room. Quiet hotel »

    It was a very nice stay. Quiet and peaceful. Bed was on the hard side but very comfortable. Free internet was great. TV was missing a bunch of channels because of the digital switch. Location was great and close to town.

    5
    « Great Place & Great Value »

    This is our second trip at this hotel. The staff is friendly and more then willing to help you. Tony the desk clerk was down to earth and helpful. Our room was clean and safe. We come here to see my brother in law and his wife and their twins our nieces. Utica is a great small city that has a lot to offer. Plenty of shops and plenty of restaurants to eat at. We travel a lot and stay at a lot of hotels. This property is a great gem. The rooms are up to date and spacious. We love the shower. Water pressure and temperature was perfect. We would recommend this hotel to anyone. We look forward to many more trips here. Thanks Tony and staff for making our stay so great. We truly appreciate you guys.

    3
    « Standard hotel »

    Good for 1-night stays. The hotel just on the average, good enough for sleep. The free breakfast included does not have a huge variety but the quality is good enough Cons. The hotel seems old. Pros. Very clean.

    3
    « Not Great »

    This is a converted motel to a hotel. We only stay at Best Western. Couldn't get the BW website to make reservation for us. We were desperate and had travelled 4 hours longer than we wanted. The gentlemen who checked us in was nice and helpful. Bc it was late, he gave us a discounted rate. He was able to give us sheets and pillows for our blow up bed. Breakfast was the standard and acceptable. While the rest of the family went to eat, my teenage daughter was still sleeping but woke up with ants in her bed. We had had no food in the room. When I went to dry my hair the hair dryer wouldn't work. I went down to check out, I told the gentleman and all he did was write it down and check me out. No apologies or anything. We likely would not stay here again.

    5
    « Great Hotel »

    This is a location that always provides excellent quality and price for both rooms and amenities. We highly recommend this location. It is in the perfect location in relation to the New York Thuway. Just minutes from the off ramp for Utica. The Hotel has a varied display of entertainment and attractions in the area as well as directions to local eateries.

    5
    « Hidden Gem »

    Who would expect a Best Western Inn in Utica, NY to be wonderful? This hotel was a hidden gem. Clean, modern, great internet, and the made to order pancakes were wonderful! Staff was attentive and caring. I would stay here again.

    4
    « Pleasant »

    My room was very spacious, they have a lovely, renovated lobby when you enter as well as seemingly renovated bathrooms in the hotel rooms. The staff upon check-in was very pleasant. It has all the standard amenities and I found my room to be rather clean. Overall, would recommend.

    4
    « The Gym »

    I was recently in Utica, my long-lost hometown, to hang out with my buddy from 4 years in Spanish class with Senorita Dybas. I needed a clean place to stay for the night. The price was right, the room was adequate, nothing terribly special. But what I didn't expect at a budget hotel like this was an above average workout room, with new equipment and a great TV. If you are like me, things like this actually make a big difference. So, great value, great gym, clean place with no surprises.

    5
    « My Best Western Gateway Stay Alone »

    Recently, I had to go up to Utica for business without my wife and the experience was Great! The staff were knowledable and pleasant to deal with. The trip was very pleasant.The room was clean and the bed was extremely comfortable. Thanks

    5
    « Overnight Travel Stay »

    A most excellent place to break a trip into parts and stay overnight. The motel is located less than five minutes from the thruway exit 31. Although we enjoy the facilities and breakfast at this motel, there are lots of restaurant options in the immediate area.

  • 4
    « Clean hotel for the price »

    The staff was friendly, the room was big enough and was clean. The bed was not very comfortable..... not big enough for 2 people and felt like the middle was softer than the outside. Breakfast was a good variety of food, except no ice for the juice.

    4
    « Clean comfortable room »

    I usually stay at a different chain of hotels when traveling for work. When working in Utica I found my usual hotel chain much too expensive and decided to give Best Westen a try. I haven't stayed at one of their hotels for years. I was pleasantly surprised. I tried it mainly because of a coupon I got at a rest stop. The check in was easy. The night attendant even found my old rewards number. The room was spacious and the bed comfortable. The breakfast was certainly nothing special but a cup of tea, bagel and yogurt did hit the spot. The staff was friendly, parking was easy and it is close to where I needed to be. When in the area I would stay here again.

    5
    « My Best Western Winterr Stay »

    My sstay at the Best Western Hotel was Great! The staff were pleasant and professional as usual. Most of the all the room and facility was clean and quiet. The side walks and road were clean as well. Overall a great visit.

    5
    « BW Utica »

    Excellent motel accommodations. Outside Glass outdoor coverage from room to restaurant lobby. Makes walking to breakfast on a cold winter morning a pleasant experience. Friendly service. comfortable bed. Smiling faces. Close to the highway with no highway noise inside the room. Did not have a chance to check out the exercise facilities however absolutely nothing wrong or incorrect. Will stay there again next time for sure.

    4
    « Comfortable Stay »

    In the Utica area to visit our daughter in college, Best Western Gateway Adirondack provided a comfortable, relaxing overnight experience. The evening front desk clerk was very friendly, and our room was very quiet. This property has a new, very nice fitness room; and breakfast was very good. I enjoy jogging, and this hotel is located right next to a canal with a running path alongside. It is conveniently located just off I-90.

    5
    « Utica is a great place to visit »

    Utica, just off the New York Thruway or Amtrack Train station is a hidden gem. There is always something fun to do. They have a Zoo and the Local Brewery - Saranac gives a great tour. In the winter there are lovely light displays. Lots of great local restaurants too. The Best Western Adirondack Gateway Hotel is in a great location. The common breakfast room is large and the selection is very good. The rooms are comfortable and spacious [We stayed in a suite room with a full size frig, microwave, small but useful stove top and comfy chairs.

    4
    « Great Value »

    Nice, clean hotel convenient to I-90. Nothing fancy but good value for the money. We arrived very late and had left the dome light on in our car when parking for the night. I appreciated that the manager called us to let us know so that we did not wake up to a dead battery. Nice breakfast which is included. Will stay here again.

    3
    « Love the fridge, hate the fan! »

    My husband and I travel all over throughout the Midwest and East, mostly on business. We are big price-point shoppers, always looking for a reasonable rate, but we also have fairly high standards of cleanliness, staff, and such. This Best Western property gets about a 50/50 rating from us, with the pluses and minuses sort of canceling each other out. The room was clean and spacious, with not just a mini fridge, but a fridge with a real freezer section! We travel with a cooler, so having a freezer that actually refroze our ice packs was a huge perk! The desk clerk was very friendly and helpful. That's the good news. On the down side, the breakfast was BLAH, with inedible eggs and hugely over-cooked oatmeal. Then there was the heat/ac unit...the fan would not shut off. Mind you, the HEAT would cycle on and off, but the fan was on continuously, most of the the time blowing cold air into the room. The outside temp was below freezing, so this was not a comfortable situation. Overall we give this hotel an average rating, since the ups and downs pretty much balanced each other out.

    3
    « Could be better »

    I have stayed at this hotel a number of times, It is not my first choice, but is clean and in the past always helpful. Had a few problems on this trip. My check-in was difficult. The clerk tried to get me to change my room for a lesser one. One TV remote did not work. My room keys both quite working on the second day of my stay. I selected this hotel because at the time I had trouble getting what I wanted in room preference.

    5
    « Excellent Stay »

    Hotel was clean, beds were comfy and very quiet at night for sleeping. Very close to I-90. Just a short between Albany and Syracuse, easy access for large vehicle. Plenty of restaurants down the street to choose from. Adequate complimentary hot breakfast. Very enjoyable stay.

  • 3
    « Trip stop »

    This hotel served as a rest stop on a journey, clean room, comfortable bed, good attempt at renovations. Breakfast not that great - sugary cereal, phony eggs, soft fruit. Check out attendant somewhat indifferent..

    4
    « new regime »

    The management team has changed after many years. We have stayed a # of times and were very happy with the staff. The new team, under Chat Patel, has made many renovations in the landscape, room décor, building and amenities, including the fitness center, small but quite efficient, and the breakfast offerings. Convenient location and competitive pricing. Rooms are clean and furniture is being upgraded. . We are happy and will return. Wish they would fix the curb coming in from the road and shared with Wendy's. It needs to be fixed.

    5
    « Comfortable and quiet »

    My wife and I stayed here five nights while visiting family. We found it very comfortable and very quiet. The girl who took care of our room always had a smile and a cheery hello. The rooms have been recently updated. We stayed here in September of 1964 on our wedding night before driving to Cape Cod the next morning. It was a nostalgic experience to stay here again 51 years later.

    3
    « Clean and comfy »

    The service was good, the bed was comfy and the room was clean. Everywhere else was sold out and I needed a place to lay my head so I got a room here. There is a business center and a hot and cold breakfast in the morning. Although I couldn't enjoy the breakfast they do have it to offer. I cant compare the price to any place around there as I was just driving through and no other place had accommodations. But it was $100 a night for two doubles.

    3
    « Adequate hotel »

    This Best Western was obviously a lesser brand (Motel 6, Super 8, Days Inn, or such) previously and rebranded as a Best Western. The rooms are a little on the small size and the toilet/tub area is ridiculously small. The sink area is out in the room.We noticed a couple of small bugs during our 1 night there (but I am willing to attribute that to rainy weather and HVAC construction going on at the time. The beds are firm and confortable, the pillows adequate, but there are designs on the headboards that stick out rather far making it impossible for anyone of any height (I am 6' 4" and my wife 5' 8") to sit up in bed and read, watch tv, etc. The staff seemed fine and pleasant. The breakfast area seemed decent, but it so happened that when I went down there it was completely overflowing with people so I can't comment on breakfast. Just bad timing. (Thankfully there is a McDonalds in the parking lot and a Denny's across the street if you're interested). All in all it is ok if you don't plan on spending a lot of time in the room.

    5
    « As Expected »

    As I have stayed many Best Westerns in past. This Utica Best Western is served same level of service I have received at other Best Westerns in past. Very courteous staff, convenient location, clean very good breakfast.

    5
    « Pleasantly surprised »

    Just stayed for weekend trip to Utica. Check in and check out was fast,easy parking . The room was very clean good size. Free wifi and breakfast was great. I will recommend this hotel to stay for reasonable price and I will definitely stay again.

    4
    « Unremarkable, Clean Best Western »

    All fine. The only issue is you may wait at the front desk or for the phone to be answered. After waiting at the front desk to extend our stay after breakfast, I gave up and booked on-line. The place is recently renovated and the cleaning staff work hard and the place is spotless. The in-room wi-fi is excellent.

    2
    « Bed bugs »

    Everything seemed absolutely fine with this hotel, until the next morning (5th/6th Oct). I had 7 itchy bites in a line up my arm, and one on my torso. Since diagnosed as bed bugs. I was very surprised; I thought they were a third world problem. I've travelled to 62 different countries in the past 20 years, and not had this experience before. We were situated in the building adjacent to the main building.

    5
    « Family Traveling »

    The motel was neat and clean and the staff was very friendly and efficient. At one point we had difficulty entering our room because the magnetic key cards failed to open the door to the building and the room. The manager reprogrammed the cards and then personally accompanied us to ensure that the new card keys worked properly on both doors. He was also vey helpful with suggestions regarding places to dine.

  • 4
    « Utica »

    Didn't have a reservation but couldn't drive anymore due to sleepiness. Night manager was really friendly and went out of his way to be helpful. He recommended a couple of restaurants they were very close so we could walk.

    3
    « Easy access on and off route 90 »

    Didn't have reservations, but they were able to accomorate us. Front desk gentleman was very knowledgeable about the area. Gave us several great options for dinner. Hotel is old but clean. Wasn't much we wanted to have at the complimentary breakfast. Tea and toast is fine with us.

    3
    « Ok for a nite »

    The main building looked very nice. The annex we stayed in looked dated and had a funny smell when you entered the building. The main door to this building was bent outwards as if someone was trying to get in. The room doors looked dirty and had numerous shoe marks on them. These shoe marks could have been made by guests pushing the doors with their feet, but the staff should ensure all doors are clean and in good repair.

    4
    « Good bargain - nice place »

    This hotel is a friendly, older hotel with nice accommodations at a good price. Included in the price is generous breakfast in a large dining area. The hotel is next door to a great place for dinner called Delmonico's. We always look forward to staying here when driving to the east coast from Ohio.

    4
    « Newly Renovated and Conveniently Located »

    Spent one night here on our way to Vermont. The hotel was clean and recently renovated. It is conveniently located near I-90 and is near the Adirondack Mountains. The complimentary breakfast had a good selection and the hotel provided free wi-fi and an exercise room. Parking was available near the rooms and there was an enclosed hallway outside which would be nice during inclement weather.

    5
    « Nice rest stop »

    Hotel conveniently located along I-90 with restaurants nearby. Rooms spacious, very clean, and comfortable. Breakfast was fine. Check in and check out efficient and quick. Great price! Lots of parking available during our trip.

    2
    « Stay away from here. »

    Room 1- no blower fan on heat/ac. Room 2- no heat. 9:30 fire alarm went due to some one smoking in their room. For all of our trouble got $10 off room rate. WOW I guess it was better than nothing but not real good for all of our trouble.

    4
    « Nice place, very close to the freeway. »

    Good place to rest & lots of places to eat or get what you need while on the road. Free way is 1/4 mile away so easy access. Utica as a city has it's nice areas & very bad areas so heads up! My only complaint would be the door slam shut when people area leaving their rooms & if they're right next too you? You'll know it!

    4
    « Very welcoming »

    Excellent service at the reception desk, adequate breakfast but the room was small a busy and a clean tidy bedroom. Good location for our one night stop over. we were constantly travelling so it was nice to be able to wash and dry clothes.

    5
    « Excellent location, clean and great accomadations »

    Our group of twelve golfers generally stay at the Best Western chain, as we find the staff very helpful, the breakfast very good, and the location to our golf courses is always central. The rooms were clean and very quiet from outside noises. We loved the fact there were several restaurants within steps of the hotel, where we could easily walk for dinner. Delmonico Steak house was one of those restaurants, we highly recommend it. We also recommend this Best Western as a great place to stay.

 

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·Desde el norte (autopista 8/12): siga la señalización hacia la autopista 8, 12 sur. A continuación, siga las indicaciones hacia la New York State Thruway (90). Tome la salida Genesee Street sur. En la señal de stop, gire a la derecha. el BEST WESTERN Gateway Adirondack Inn se encuentra a la derecha después del puente. ·Desde el sur (autopista 8/12): siga la señalización hacia la autopista 8, 12 norte. A continuación, siga las indicaciones hacia la New York State Thruway 90. Tome la salida Genesee Street sur. En la señal de stop, gire a la derecha. el BEST WESTERN Gateway Adirondack Inn se encuentra a la derecha después del puente. ·Desde el este y el oeste: tome la carretera interestatal 90...

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