BEST WESTERN Hotel Rose and Crown in Tonbridge,  Tonbridge

3.5/5  - basé sur 404 notations.
125 High Street, TN9 1DD, Tonbridge, Great Britain - Ver el mapa
+44 1732 357966 +44 1732 357194

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Los puntos fuertes del hotel

  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Restaurante
    Restaurante
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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El BEST WESTERN Rose and Crown in Tonbridge se asienta en un antiguo alojamiento de estilo Tudor del siglo XVI con vigas de roble y paneles jacobinos. El hotel se ha restaurado y ampliado añadiendo un ala de modernas habitaciones. Todas las habitaciones están bien equipadas y se pueden solicitar habitaciones con camas con dosel y habitaciones familiares. Podrá relajarse en el cómodo salón, disfrutar de una bebida en el bar, donde también se sirven comidas inglesas tradicionales, o saborear nuestra magnífica cocina internacional en el restaurante. Situado en medio del "Jardín de Inglaterra", el hotel está cerca del Eurotunel y los puertos, y goza de conexiones rápidas a Londres por ferrocarril en sólo cuarenta minutos y al continente vía la estación de ferrocarril internacional de Ashford. En las inmediaciones podrá visitar numerosos edificios y atracciones históricas, como por ejemplo el Castillo de Hever, la hermosa iglesia de Churchill y los jardines en Chartwell, además de disfrutar de un cómodo acceso a la M25, lo que convierte al BEST WESTERN Rose and Crown in Tonbridge en el lugar perfecto para sus vacaciones. Hay disponibles tres salas de reuniones para eventos empresariales o privados. Bienvenida cálida asegurada.

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Habitación 1

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Basado en la opinión de 407 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
80
Muy bueno
 
126
Bueno
 
105
Mediocre
 
62
Horrible
 
34
Con amigos Con amigos 50
De negocios De negocios 116
En familia En familia 50
En pareja En pareja 130
En solitario En solitario 28
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BEST WESTERN Rose and Crown in Tonbridge,Tonbridge
  • 3
    « Good Enough »

    Friendly staff, parking around back is a little tight and limited. Bed fine, internet connection ok. Rooms are a little tired, but overall for one night it was ok. Bar looked good although I didn't use it.

    4
    « value for money »

    I was anxious after reading some poor reviews but I needn't have been. I would definately go back and have recommended the hotel to others. extremly comfy bed and spacious room, excellent value for price paid

    2
    « Would not stay again unless improvements made »

    Lovely character historic building and bed was comfy and clean The whole hotel is in real need of refurbishment. Breakfast was poor with a sign for "croissants" but none were available. Coffee was stewed and undrinkable. The attitude of one staff member made me feel very uncomfortable and I will be writing separately to Best Western about this.

    5
    « Excellent again »

    Second visit this year. Amazing room with kingside bed and huge bathroom. Spotlessly clean. Cannot fault this hotel . Reception staff friendly and helpful. We booked on booking . Com and could only get a room with two single beds. When we got to the hotel we asked if there were any doubles. They immediately upgraded us to this amazing room with no extra charge. Will definitely be back

    3
    « Better than expected! »

    Old building and therefore kind of quaint but other than an issue with the headboard it was a nice room with much more character than e.g. a Travelodge; and nice hospitality basket. And very nice staff. Room needed dusting but bathroom was v clean. Older and different. But not a bad place to stay. TV worked fine, lots of channels, heating controls were a bit dodgey, had to sleep with windows open so as not to overheat. Not often you get a physical key with a hotel these days. I didn't eat there, so can't comment on that.

    4
    « Tonbridge break »

    I am currently in Tonbridge attending a family wedding and this hotel was on the suggested accommodation list. It is a very quirky quintessentially English hotel and very well run. The rooms are very clean and well appointed with big beds and good sized ensuite abounding. I have a room overlooking the rear which is really quiet and dark allowing for a great sleep. Some small issues with housekeeping initially but all easily sorted. Thoroughly recommend this great hotel??

    1
    « Take action now! »

    Poor access, poor staff, poor room, poor water pressure, but good breakfast. I did not want to listen to staff moaning all the time, were rude and unhelpful not giving basic information. I think the owners need to seriously look at the offer, investment and then get it sorted if they want to stay in business.

    3
    « Interesting building deserves better. »

    I stayed in a room in the annex at the back of the hotel. Much quieter than rooms overlooking the high street but walk across the car park to a 1970's style extension with fairly tatty communal areas. There was paint on the windows in the communal areas with torn wall paper and damaged handrails on the stairs. The room was much better than the communal area would suggest with a decent shower, TV and sensibly sized desk that let me do work in the evening. The room was only single glazed and was chilly in October. I can imagine in really cold weather the single glazing makes the rooms pretty cold. I had an awful experience getting their wifi to work. I had to wait 40 minutes before an outsourced call center picked up my call and then asked me to reconfigure my computer before re booting the wifi access point, Awfull customer experience I'm afraid, when the wifi was working it was certainly faster than many hotels I have been in. Breakfast was an odd experience, there does seem to be some issues with staff morale and they were not afraid to tell customers about problems behind the scenes and friction between staff members. I know hotel staff are often underpaid and work difficult hours but as a customer I don't want to hear about your problems with other customers and your co workers first thing in the morning. Keep that for the staff break room please. All in all it is lovely historical building that deserves some attention and investment. Oh yes , don't bring a big car into the car park unless you are very good at parking.

    2
    « They're not even trying. »

    This hotel would have been disappointing at half the price. At £90 it was positively rubbish. We stayed here for one night because we had a wedding nearby and everyone else had booked it too. Breakfast is £10 per person extra. The parking is tight and certainly not plentiful enough when they're fully booked. The room was dirty in quite a few places and in disrepair in a lot of other places. There were many rooms free when we booked and not one of them had a double bed; the one we were given had two singles which when pushed together weren't even the same height! The shower, when it finally decided to spit out some hot water wouldn't stay in one place, tilting down towards the wall behind so neither of us could be bothered to shower. Finally, during the night, the rickety and poorly constructed bathroom shelf decided the free shampoos were just too much for it to handle and threw them loudly onto the floor via the metal bin, waking me in the process. All of this was told to the receptionist in the morning who I can't say was particularly bothered by the news. I can't recommend this place at all.

    2
    « "Short of staff" »

    Having booked 5 rooms here for a nearby work function we were disappointed overall with the lack of professionalism you would normally expect from a hotel of this size. There appeared to be a lack of co-operation amongst the staff too. On arrival our room reeked of tobacco, despite it being a non-smoking room (hotel) and the windows were all closed so obviously there was no fresh air circulating within. The bar area was frequently unattended as the bar steward was needed to assist in other areas of the hotel. On arrival at breakfast we were informed by the one solitary lady on duty that other staff had failed to arrive for work, she was the only one on duty and we basically had to fend for ourselves. There was no hot tea or coffee available and a shortage of hot food available.

  • 1
    « Awful at the Rose & Crown »

    If you want to spend too much on a poor quality room. Have staff be rude to you. Don't want a working bedside light or a TV And then find other guests have paid £20 less for the same deal Then the Rose & Crown, Tonbridge is the place for you. Good luck

    2
    « Just OK »

    Sorry to say, this hotel just lacks that professional leading the hard wording troops. The staff are great,but all under 25. The comments I read sadly would keep me from ever bringing my wife to your hotel due to the extra touch and vision of an experienced manager. This serves in my opinion as a good Business stop over, therefore I am happy it exists in my favourite group. . . Just saying.

    4
    « Class of 1966 School Reunion »

    Ideal location in the town for group reunions. Staff very helpful and friendly, rooms as expected if stopping in a dated historical building, meals were excellent and well presented, sufficient selection of wines to choose from for the occasion.

    3
    « Tonbridge - my birthplace. »

    Having been born and bred in Tonbridge every now and then I like to return and go over old ground. For the first 30 years of my life I had never stepped foot in the Rose & Crown. It then seemed quite posh and upmarket. The following 30 years I have stayed here a few times and thoroughly enjoyed the nostalgic experience. This visit I must say was very disappointing. I can forgive it the creaking floor boards and musty smell, but lots of the real character has been stripped from it. It now looks so bland - beige beams, bare and cold. Our room in the annexe/garden area was very tired and in need of decoration, but worse than that it was grubby with balls of hair in the bathroom. The car park is a bit snug and unfortunately the 2 disabled bays were usually occupied by the staff. Having said this the staff were friendly and we had a good cooked breakfast. The location is perfect for strolling around Tonbridge. The beautiful castle is opposite, with the river Medway. There is so much history here. Also ideally located for restaurants. I will return to Tonbridge, but might give the Rose & Crown a miss next time.

    2
    « Dated... In need of a makeover »

    Basic, small room. Certainly has character, clean but quite dated. Room extremely hot and unable to turn off towel rail radiator (reception told me it was on 24/7 like it or not!! ). OK for a work trip for one person for a couple of nights, but would not recommend for a couple / family.

    3
    « Nice enough staff, ok accommodation. »

    Stayed here a night in August. Was in the main building and it was relatively a quiet night. Its an old building with creaky floorboards and appears to have a bit of a slant to it. Bed was comfortable. Shower was poor. Get rid of the baths and out decent showers in ;-).

    4
    « Friends 40th anniversa »

    Weekend stay in Tonbridge to visit friends celebrating 40 years together. Booked into the rose and crown having read mixed reviews. Pleasantly surprised as good parking facilities and warm welcome. Yes it's an old building and in need of some tlc but room was clean, spacious and comfortable. Only the shower lived up to previous reviews, couldn't really call it a shower More of a dribble! But great value for money as a budget hotel

    3
    « just an over night stop »

    My daughter and I needed a bed to stay over night. Very helpful receptionist, Chilled some drinks for the next day ( was one of the hottest weeks of the year!!) and was smiley and cheerful ( not often seen in the UK!!) Room was in the annex. It was clean, with 2 comfy beds that had lovely white linen, and a lovely clean bathroom with a lovely shower. We didn't have the breakfast so I am unable to make any comment. We had 2 small issues. The heavy curtains were excellent for blacking out the light but also meant no air could circulate on a hot evening!! The Bells!!!!!! as lovely as it is that a town still has a church that tolls every 1/4 hour, all through the night, when your room only has single glazing and we HAD to have a window open....meant restful sleep was not had! not the hotels fault, but you have been warned.

    1
    « Shocking! »

    Overpriced, dirty rooms, smells throughout, on entering 1st room to find dried urine and pubic hair all round toilet area, dust throughout, pungent smell etc. Told reception and asked for him to come and have a look reply was "i dont have to look i believe you, im not suprised, here try this room its our last one" clearly sounded like he was used to complaints. 2nd room was better but still musty smell throughout, black scum on shower head and room and corridor in that area was like a sauna, was not even asked after if everything was now ok, no feedback to say yes we have checked room and we apologise for trying to charge you nearly £200 to stay in there for 2 nights, dont stay here you will be dissapointed

    3
    « Unremarkable hotel »

    Very nice staff (except perhaps the female member of staff talking loudly at breakfast time about her hospital experience. Could have done without that!) The room was clean but just nothing special with a tiny TV and very small bathroom. Breakfast (full english) was disappointing with poor ingredients, and over cooked fried egg. We looked at having the continental breakfast until we saw a plate very tired cold cuts on, that were not chilled and the 'selection of continental cheeses' turned out to be small prepacked single portion cheeses, with only two types. No rolls or fresh bread on offer. I suppose we would have had to order toast to go with that.

  • 4
    « One nighter »

    Comfy, quiet and clean room in the back extension. Well equipped. Smashing breakfast and friendly helpful staff. Only fault was Booking.com who failed to provide the hotel with correct booking details. Hotel sorted it without any fuss. Very much enjoyed the stay after a busy family wedding!

    5
    « Our return to the Rose and Crown »

    Having stayed in this hotel earlier in the year and having some issues with WIFI at the time, this was a follow visit thanks to Best Westerns Customer support. The review is purely based on what we found this time around and to be honest, we couldn't fault the hotel, just remember this is a 16th century building, it creaks and groans so don't expect all shiny and new !! Room was very clean with a comfy bed and the service in the bar/restaurant was spot on. Great location to go for a wander up and down the high street and use as a base, and we'll definitely be returning again, well done for the improvements in WIFI also, certainly no issues this time around. Thanks.

    5
    « Nice Stay »

    Place looked a bit run down but room very clean, tidy and comfortable. Has been recently renovated. Friendly reception. Car parking good. Only intrusion was the church bells across the way. Went on and on and on.

    4
    « Character and convenient location »

    This is a very charming building-an historic Georgian coaching Inn. The downside of the character is rather stuffy rooms and dodgy plumbing. This is not the place for the devotee of power shower. The location is at the heart of the picturesque town of Tonbridge. Links to London, South coast and channel ports are excellent and the town itself has some attractive restaurants and historic features such as the mediaeval castle and timber framed buildings. West Kent is an area of outstanding natural beauty with historic site such as Hever Castle to hand.

    2
    « Mmmm... it ended a bit disappointing »

    At First it looked quaint, an Olde English coach house in an Olde English town. The welcome was great, but then I went to find my room. through the bar, up a short flight of stairs, turn right, up some more stairs and through the door. Immediately down 4 stairs and turn left through the door, along the corridor and then turn left at the end up 2 stairs. Through another door and then immediately down 4 stairs, turn left and the room is at the end. It's a good job I won my Duke Of Edinburgh navigation award... Then there's the room, a bit small. the smallest flat screen TV on the wall I've ever seen and right at the front of the hotel so very, very noisy. OK so it was just for one night and I'd been travelling for over 6 hours and was ferschnickered so how about a beer and some food. After negotiating the labyrinth back to the bar and restaurant I ordered a beer (OK) and asked to see the menu. The you man who served me was enthusiastic about the menu which had 6 items on it. Long story short, the home made Pate wasn't and the Chicken Caesar Salad - weel I've never seen so much cucumber on a Ceaser salad, the lettuce was Iceberg not romaine, red onions galore and icy cold chicken. Basically, it was my own fault. There are many good places to eat a short walk from the hotel. The breakfast next morning however, was very good. In short, OK for one night, ask for a room at the rear of the hotel, eat out... The people are great and willing to please but the facilities just don't match the expectations of a Best Western Hotel - though I have stayed in worse !!!

    1
    « Absolutely disgusting!! »

    I stayed at this hotel with my partner, there was absolutely nothing wrong with the facility, it's the staff that are the problem. From the moment we arrived the lady behind the reception (apparently the front of house manager) Annette was extremely rude, I feel the only reason for this was that my partner was wearing a tracksuit as we had travelled that day. After our stay I received an email from Annette stating that I was going to be charged £150 for smoking weed (her words) she stated that as a goodwill gesture there was already a reduction in the fine and I would be charged £50. Obviously incredibly shocked at the accusation I rang the hotel immediately and spoke to Annette she would not listen to what I had to say, she told me she was the manager when I asked to speak to the manager, she gave me a fake name and email address for the owner, she hung up on me 4/5 times before I managed to get this fake information out of her. When taking to Annette I asked her what proof she had that we were smoking an illegal substance in the room to which she replied "it smelt" I asked her if we were smoking why did the alarm in the room not sound to which she had no reply. I have been told by a few members of staff, Sue, Julie and Annette that there is no one at the hotel that can deal with this, I have been hung up on a total of 24 times! I have not taken this lightly and I will not be dropping it. I am appalled by how we have been treated. Yes we both smoke but we DO NOT smoke drugs and DID NOT smoke in the room at all!!!!!!!!!

    3
    « leaky Roof »

    The hotel is ok for a few nights , however had the following issues; - no pressure in the shower ( couldn't wash my hair ) it took ages to wash my body. - I could not close the window, and could hear staff downstairs , from 5am shouting and pushing trolleys around till 9am. - stained bedsheets - water stains on ceiling and walls. - it rained on the last night and our ceiling was dripping with water(constant dripping) this happened in 2 areas in the room. I called reception and they were very apologetic , however had no other rooms to transfer us. I asked for a refund the following day when checking out and the receptionist was reluctant to give me one, after listing all the issues, she refunded £30. I really don't think they will do anything to the ceiling in room 6, as it looks like the ceiling has been leaking for a while due to water-stains on the wallpaper and ceiling. Very expensive breakfast £10 for full English. We went to spoons down the road for a £4.00 breakfast.

    5
    « Good Value »

    Enjoyed a night's stay here. Hotel is well situated in the town and excellent value for money. Clean with friendly staff. It's not a modern hotel but full of history and charm. Food was very good. Would definitely stay here again and recommend to others.

    4
    « Not bad at all »

    Staff were excellent, very polite and accommodating. Room was clean, wifi was decent and overall very comfortable. Food at the restaurant was "OK", but certainly not bad. Room and surrounding area was quiet.

    4
    « Home from Home »

    I have spent many nights here from October through to January, have worked from the hotel and have used this place as a stop gap for my travels. The staff are always pleasant, the rooms are very homely and in all the time I stayed we only ever had one issue and that was when we ended up above a Xmas party which was happening downstairs. It was my fault and I should have moved however the management and staff were always friendly. Great location, parking is easy and the bar is traditional.

  • 4
    « Fantastic staff, comfy bed, well worth the £78! »

    The staff were fantastic to us, allowing us to leave our bag both before we could check in and after we checked out. They were efficient and all friendly and helpful to us. The room was typical for a budget hotel, the bed was soft with a huge comfy duvet, loads of pillows and made you sink in and not want to get up. The room was a bit warm because we didn't like to leave the swing-out windows open overnight as we were facing the car park. The room was extra quiet, we hardly heard anyone moving around the entire time we were there. The bathroom was nice and open with a huge mirror and good lighting. The shower (with a tub) didn't have the greatest pressure but was quick to get hot and was still much better then many other hotels we've stayed in! The hallway did smell a bit old but as soon as you stepped into the room it was nice and fresh so definitely not something to deter you! Location is fantastic, you're right on the high street, a stones throw from the castle and with amazing food all around you. The rooms feel super safe which is a huge priority to me. For a budget hotel I was happy and wouldn't think twice about staying there again in the future! We didn't try the food because we had a million things to do and snacked for most of the trip but walking past it all looked good and had we have stayed longer definitely would have!

    4
    « Rose and crown »

    Welcoming staff and helpful. Nice room and reasonably price. We only stay for one night but would recommend it for someone not wishing to pay the £95 per night we were quoted by Premier inn. We had a wedding so barely stayed in the hotel but would use it again if in the area.

    2
    « Disappointing return. »

    Getting this out of the way, I used to be chef here in the 1970's, when this hotel used to rock. The changes that have happen over the last 40 years were done in the main very well. They have made the bar bigger, Shame there are not the customers to enjoy it. I only ha breakfast on the 2 days I stayed there. Both days it was very nice and I got my fried bread which no full English should be without. On the Sunday breakfast was a sort of country house buffet. No form of air con was there, "slept" with the windows open, Didn't help. The bathroom was the coolest place there. The sink tap was plumbed in back to front, the hot was cold etc. I enjoyed my time in Tonbridge returning to the scene of my youth, just a shame the hotel didn't live up to my memories.

    2
    « Cold shower »

    Great location, but not really great anything else. Cold shower in the morning due to a pump failure, apparently. Staff offered us a £5 refund on the £100-plus price of the room until we protested. Pretty abrupt service at breakfast "What do you want?" asked the waitress - we had no idea, as there was no menu on the table.

    3
    « Disappointed »

    I stayed recently but was a bit disappointed with the Hotel, the room was tiny and quite hot! I agree with some earlier comments saying it could benefit from a refurbishment. I slept with the window open to cool the room, at least it wasn't very noisy except for the odd idiot with a loud exhaust. The evening meal was acceptable but hardly thrilled and the breakfast was ok. The car park is handy being at the back of the hotel giving decent access for luggage. There is no lift so if you have difficulty with stairs this could be an issue!

    1
    « Ironic name "best western" »

    Hotel was poor. Stayed 2 nights. Operating on about 5 hours sleep in total. Room was like a sauna for both nights. Floor board Creeked if you applied the tiniest bit of pressure. Water pressure for toilet, shower and taps was basically non existant. Hotel staff were ok, only asked a couple of things from them which was done. Refurb needed

    4
    « July 2016 visit to Tonbridge »

    Very old building at the front and convenient for access to the town and transport links. The hotel has modernised rooms, I stayed in a front single room and was comfortable. More modern accommodation at the rear is available. Very friendly staff.

    1
    « Looks can be deceptive »

    From website hotel looks like old inn however most rooms are not in main building but at the back. Rooms are dark and dingy smell of damp with views of a brick wall and weeds. Staff completely indifferent food very poor quality ingredients if I had booked for 2 nights I would have found somewhere else to stay for the 2nd night. Intend to make formal complaint to customer services as what you see is definitely not what you get!!!

    3
    « Would benefit from a major refurbish »

    I stayed 2 nights on business. The staff were friendly and I do generally prefer to stay in less 'corporate' settings where possible, and this usually means some compromise on room size. However, the room was very tired, badly in need of redecoration. The bathroom was acceptable but little niggles like toilet not flushing easily, taking ages to refill cistern (which was very noisy) and shower leaking all over the floor would have annoyed if i'd been staying for any longer. The bed was very small single and not particularly comfortable. The breakfast was very disappointing - burnt toast, food lukewarm and coffee very watery and tasteless. However, on the plus side, the lounge/bar had a nice atmosphere and was a pleasant place to relax in the evening.

    5
    « Old world charm »

    We stayed here for seven nights. we had a double room, which was clean and comfortable, complete with creaking floor. How marvellous. This is what I love about old hotel buildings. If you want perfectly level floors and even walls, book a plastic hotel elsewhere. If you want Character, then this is the place for you. Excellent staff who could not do enough for us. Good value for money, evening menu. If you love visiting properties and gardens, there are a cozen or more within 15 miles.

  • 3
    « Very average »

    Me and my husband spent one night here and I wouldn't wanted to have stayed any longer. It's a pretty shabby hotel. The room was clean but the net curtains and the furniture had seen better days. When I looked out of the window there were old mattresses in the garden. When we arrived there was one poor chap checking people in and out and serving drinks in the bar which didn't give a very good first impression. On the positive side there is parking and breakfast was good.

    2
    « Not the best please Iv ever stayed!!! »

    Where do I start? Room was ok on first inspection (very hot but ok) but then I opened a draw. All the draws and cupboards had rubbish in them, just gos to show that cleaning isn't a priority. Shower did not work! Cold tap on the sink did not work ether! The hotel is very noisy at night. There was lots of people walking around and banging doors. The evening staff were a bit rood (I don't think they wanted anyone in there bar or to have food) Breakfast was good

    3
    « A drink »

    It was carnival day in Tonbridge they had one member of staff working in the bar, it was his first day, there was no one to assist or mentor him. He mentioned to a senior female staff member who came to use the till that the lager was not working she totally ignored him. Pretty poor really, I felt sorry for him. Not good enough Best Western

    4
    « leaves something to be desired »

    We spent three nights at this hotel,the welcome by a young lady when we arrived somewhat frazzled was very good, the room was reasonable in size but there was dirt on the front of the armchair and either pigeon poo or snot on the side of the bed linen. this was nothing compares to a terrible smell which pervaded everything. I suspect it was a dead rat or other large rodent. The bed was not made the next morning so we made it ourselves for the remainder of the stay.

    5
    « Handiest location and hard to fault this hotel! »

    Stayed for 3 nights in a single room. My room was beautifully refurbished, quite large for a single room in UK. It was clean, and had everything I could want, even a hairdryer. Room was light, warm, had tv and tea making facilities, bed really comfortable, heaps of pillows and cushions. Staff were friendly, helpful and even went out of their way to make sandwiches on our arrival at about 4pm after my group arrived in from Heathrow, starving and filthy - best sandwiches I've ever eaten! Original building dates back to late 1600's, so it is very old and very pretty, rooms and outbuildings have been added on later. Very quaint with little hanging baskets of flowers in the courtyard outside. The best part about this hotel was the location. Right on the Tonbridge High Street, we could walk to all shops and pubs, restaurants and train station. We found excellent places to eat in town, only steps away, and enjoyed the scenic river walk, castle ruins, churches and op-shops on the high street. Locals were friendly and helpful. In short, we had an excellent stay. Highly recommend.

    3
    « Not the worst or the best »

    Stayed in a room in the main building. Bed was comfy and the room was quiet- it was at the back of the hotel. It's not a luxury place but then that's reflected in the price. If all you need is a bed for the night it's perfectly OK. The shower temperature was fine and the staff were friendly - the barman and the receptionist.

    4
    « Good service taylor made for you »

    I very much like visiting the Rose and Crown, I meet up with my girlfriends every so often for supper. It is a great place to go and wait for someone, it is safe, comfortable and the staff are all very helpful. We had a lovely meal their, the chef amended the meals to suit are particular diets and the food was very good indeed. My only gripe is that we could always get a parking spot in the car park, but now it is filled with trades peoples vehicle and I am pretty sure they are not staying in the hotel, this time round I had to find alternative parking and spoilt my evening somewhat.

    3
    « Great location »

    Stayed a total of 13 nights This is an older hotel and has been a round for a long time on Tonbridge High street Right across from Tonbridge Castle so is very handy for any trips or shopping and off course any bus service you may require. Got to know the barman Ashley who did a real good job off looking after my needs. All the staff were great. I had one problem but that was promptly sorted out out by hotel staff. Breakfast was either the traditional english breakfast or a buffet. Both were good

    3
    « In desperate need of a refurbishment »

    My colleague and I were booked into the Rose and Crown whilst on business. It is like stepping back in time and although there is a certain charm and quaintness to the hotel it is definitely in need of a refurb. My room was in the main building up and around several flights of stairs and down corridors, I would not want to find my way back after a couple of drinks! Whilst on the surface it looked clean, after a quick check round the curtains, skirting boards and the back of the toilet door had not been cleaned for quite a time and while it was nice to have water in the room I was not sure when it was last changed so felt uneasy about using. My colleague, who's room was in the 'new' building across the courtyard, described her room as 'more like a motel and Crossroads came to mind'. If I visit this area again I think I would be more inclined to stay in the Premier Inn down the road... sorry but Best Western need to inject a bit if love into this rather lovely old building. One last note.. the bed was very hard and to my mind had a VERY cheap mattress on.

    4
    « Old but interesting »

    We stayed one night. Building very old but 'interesting'. Rooms look to have been updated and the beds are very comfy. Very quiet at night. Staff friendly and helpful. Cannot comment on the breakfast as we chose not to have it.

  • 3
    « Clean and Comfy Room »

    I've stayed here before - about 5 years ago. I was travelling on my own and had a single room booked. The hotel also has a large free car park and is located right in the middle of Tonbridge High Street. Check in was simple and the lady who served me was friendly and chatty - unlike her male colleague who was serving someone else and seemed a bit grumpy. My room (29) looked like it had been refurbished recently and was very clean and modern. Had a problem with the TV which said it had no signal, but having fiddled with it for about half an hour, discovered the ariel lead was plugged into the wrong hole. The bathroom was also new and was clean and having read previous reviews, I had no issues with the shower. It was a warm day and the room was not. No air con and although I had the windows open it didn't really cool down much. Then I discovered although the valve on the radiator was off, it was actually still giving off heat ! Later in the afternoon I decided to have a sleep as was meeting friends that evening. I got woken up by loud music being played and it turns out my room was directly above a conference room where there was a party setting up and the disco had started. It is a lovely old building and does have very creaky floorboards which are noisy when people are walking past in the corridor. Breakfast was good, but waitress at breakfast was quite sullen and not very friendly. Overall it is a clean, comfy hotel but the service wasn't great.

    4
    « Traditional Old English Coaching Inn »

    The Rose and Crown oozes charm when you walk through the door. Is it a bit tired ? Well maybe, but it's been here for a few hundred years and has an interesting history, so maybe rustic charm would be a fairer description here than tired. A Coaching Inn that's seen some interesting visitors in its time, resting for the night in this glorious old building on their long journeys from London to the coastal towns of Rye, Hastings and Eastbourne (have a read of the poster by the bar for its history). A slight downside of all this historic charm is the very creaky floors, don't think you're going to sneak about quietly in this place ! But otherwise, the room we had was very nicely appointed with everything you'd expect of a modern hotel. We had room 12 at £85 for the night including breakfast. Of annoyance is some sort of air conditioning unit outside the window which is somewhat intrusive. It's not for the room though as there isn't any air conditioning in this room. But it didn't run through the night. The room faces the rear of the hotel and once the air conditioning unit had stopped for the night, it was perfectly quiet and peaceful. The car park is at the back of the hotel, check on Google Maps as its not obvious how to find it. The hotel fronts onto Tonbridge High Street and the car park access is via Lyons Crescent which is 200 yards or so down the road from the hotel, then around the one way system. The full English breakfast is excellent. Staff are very polite and courteous.

    2
    « Great location needs updating and staff training »

    This was a two night stay to see friends. Room was basic and in reasonable condition, layout of bathroom was poor and it was difficult to get into the shower or bath. Needs decoration and better furniture in the room, i.e wardrobe was very old and falling apart. twin beds are of very poor quality and need replacing, no controls on heating and it was full on during a good summer day! Main doors locked at 11.00 and had to knock to gain entry, took several minutes to get any response and then it was another guest who opened the door. Tried to get a nightcap at 11.30 both nights but staff were unhelpful and gave the impression they did not want to be there, very similar experience at breakfast which was disorganised and chaotic, staff looked to be experienced but very grumpy and stressed which needs to be sorted out, I will not stay at this hotel again

    4
    « Great place »

    The Rose and Crown is the perfect misfire of original character furnishing and buildings and modern comfort. There are stairs to many of the rooms so, if it's busy, it may not be perfect for someone with a disability. However, the staff are extremely helpful and very friendly. I feel confident any issues would be worked out quickly. The hotel is central to Tonbridge and a short walk to some amazing features: the Castle, river, many Churches and more. Would definitely recommend to friends.

    3
    « Shabby in places but rooms are fine »

    This hotel is not bad for the price, i paid around £60 for a single room which was clean, had decent facilities and condiments, also nice comfortable bed. It looks as though the bedrooms have recently been refurbished with new showers etc. however the corridors and stairs to the rooms have most certainly not been decorated since the 80's. I understand that running a hotel is difficult and costs an absolute fortune to refurbish so i am glad that the rooms have seen some attention, realistically the corridors dont really matter, however i think they will have much better reviews on here if they adddress the carpet on the stairs etc. Generally a good experience and location is great.

    4
    « Overnighter »

    Great old Coaching house, facilities are good,better than basic, building has a lot of charm, bar staff are friendly too. Free wifi toiletries are good overall but than travel lodgewould stay again super

    4
    « Comfy and clean »

    Had a great time here with the family! Wasn't too expensive and the rooms were nice! Not sure where else you would stay in town so thankfully this is a nice hotel. Right in the middle of town too! Nice beds too

    2
    « Ok »

    Well rooms in need of redecorating but seemed quite clean, the staff are badly trained in our opinion, mainly due to not being told stuff on arrival like what time dinner and breakfast was served on our arrival. We arrived quiet late so went down to the bar at 20:50 to be told we had missed service as they stop at 20:50 bad customer service in my opinion.

    4
    « a well-run, traditional English coaching inn - in a historic market town »

    We have been twice - on successive Saturdays Our visits were most satisfactory - efficient & obliging receptionists on both days. On the first occasion, morning coffee was excellent with delicious cake - served promptly by a friendly waiter. The seating area has comfortable chairs. Lunch on the second visit was served by a young lady who positively sparkled - she has an events manager's degree & is a credit to the establishment We did not have to wait long for the food which was tasty & well-presented. Three flags are flown over the grand entrance. On St George's Day it would have been more suitable to fly the English flag rather than the Welsh one, but the latter seems to be a permanent fixture.

    2
    « Aging and rundown. »

    No complaints about the staff on this occasion, although on previous visits the receptionist (not the same person on this visit) was unhelpful). Do note, how ever, that some of the restaurant staff seem to have a fairly poor command of English. The main issue however, is that the hotel is getting to be extremely run down. I stay here on business because of the location, but the standards have slipped so much that I doubt very much that I will stay here again. Rooms in the main building have more old world charm, but the floor is uneven and the floorboards creek a lot. Worse, however, the shower water temperature was impossible to regulate - either scalding or cold; the lavatory did not flush properly despite several attempts; the bathroom towel rail had a faulty electrical switch; the light over the basin did not work, and the room heating was inadequate and no way of regulating it from the room. Since we have experienced similar problems on previous stays, we simply put up with it on this occasion and did not report the problems - but not going to stay here again in a hurry. Breakfast buffet acceptable, did not try the wifi.

  • 2
    « Aging and really in need of some tlc. »

    This is my first time at a Best Western so perhaps they are all like this? The building is quirky but really that quickly wears thin as the floor is extremely creaky! The windows are thin and there was an owl living in the room above me as all I could hear through the night was its tooting. The big water was a joke, I gave up trying to have a shower as I just couldn't get a middle ground other than scalding hot or ice cold. The linens were all clean and the towels were nice a fresh. Parts of the room were nice but others were just too old. The finish in the bsthroom was very cheap too, with cheap fittings and cheap plastic floor that didn't quite fit. The breakfast was actually quite good, so was the service. The only bad thing was the ceiling started to leak whilst over a customer having his breakfast!

    4
    « Business »

    Stayed for a week on business hotel great ,food lovely staff are very friendly and nothing is to much for them ,room very clean and warm which I like ,good size bed ,room I had was overlooking the car park but was very quite at night time,would stay there again.

    4
    « Hotel with character »

    Stayed here for three nights and thoroughly enjoyed it. I was in a room in the old part of the hotel at the front but noise wasn't an issue. Comfortable bed, good lighting - a lovely bath and friendly helpful staff. Breakfast was an added extra on our package, but I couldn't fault it. We ate in the restaurant one evening; my dish was fine, but my sister found hers to be greasy and tasteless - so we found other places for the rest of our stay. Very central and well positioned with good breakfast and friendly staff. Certainly good value for money.

    3
    « Room for improvement »

    I was pleasantly surprised by the food. The evening meal and the breakfast were of avert good standard, far better than expected. The room, however, was disappointing. The shower did not have enough water pressure, the hit water tap ran dry having filled the bath to a dept of 1 inch. Staff at reception not particularly concerned at this. In the morning, on opening the curtains, there was an empty crisp packet indicating the level of cleaning. I also cut my foot on something sharp in the carpet..... I know, I should have worn slippers!! On a positive note about the room, the curtains obscured the daylight in the morning!! Tip.... Ask for a second key if there are two of you in the room. All that said, I would stay here again, but be prepared for the shortcomings. At £90 per night, it is expensive for the standard provided.

    3
    « Okay for a one night stop. »

    Stayed here for a one night stop with some golfing buddies. My room was in a wing which I would guess was built in the 1970's and looks and feels dated. Nothing wrong with the room or its amenities. The room was described as Garden View.Well, a view over a muddy patch, Power sub station and a scruffy warehouse isn't what I would call 'Garden'. More like an Industrial Estate. No doubt at all that if my wife was with me,she would have asked for something else. ( I wouldn't bring her here!) The Bar / Restaraunt isn't much, we found a Chinese down the street. Breakfast was good.

    2
    « Not as good as we had hoped for! »

    Our room was very warm and a bit noisy being at the front of the hotel, overlooking the street. The shower was red-hot and the toilet wouldn't flush properly. The breakfast was fine if you wanted a traditional cooked meal but there was no vegetarian alternative and nothing for gluten free people. On a positive note the staff were friendly and helpful.

    5
    « Impromptu Birthday Party »

    Well done to the staff at the Rose & Crown! 13 of us turned up at 7pm yesterday, staff accommodated us without delay by rearranging the seating in a nice quiet corner of the restaurant, took our food orders very politely even though we needed a bit of prompting as it was getting late. The food was delicious. We were left to enjoy ourselves without being hassled as it was getting quite late by the time we paid the bill and left - and all this without booking in advance. Very well done all of you, it made a very enjoyable evening for us all.

    3
    « Disappointing »

    Unfortunately this hotel smelt like a old chip fryer. Food was overcooked and restaurant staff not really interested. I am a fond lover of strong coffee but during morning breakfast I could have used it as paint stripper, hard poached eggs, cold fresh tomato and over cooked black pudding.

    4
    « Period accommodation in a good location »

    I had the pleasure of staying at the Rose & Crown a couple of weeks ago whilst away on location. Welcoming staff who helpfully looked after some of my kit bags overnight in Reception to save me heaving them upstairs to my room which went a long way to making my stay so much easier. On arrival there was plenty of room in the car park and I was shown to my room which looked out over the beer garden area, I didn't get disturbed by any noise so slept very well. The room was very clean and tea, coffee and bottled water was available along with some biscuits which was a nice touch. My bed was very comfortable and I sunk into it for a very good sleep before work the next morning. I paid for the continental breakfast and there was plenty of choice and staff were attentive. The quality of the food was good. I was very happy with the service I received at this hotel, the only point I would make is the cost of the room itself was a little on the expensive side for this particular Best Western. It is quirky and period and as such a little dated, the wifi is also hit and miss. I would recommend this hotel but do think their prices should be more realistic.

    5
    « Perfect break in personal hotel. »

    After running a quick search online for my stay in Tonbridge, I found the Rose and Crown. I went for it because everything just felt right - it was the right decision. Tonbridge is a really nice area to explore so you want to be in a hotel that accommodates that personal feel. The staff are all 'there' and present, which is proving quite rare in most hotels these days. The building itself is fabulous and the furniture all tells a story. The feel combines historic with well kept. I'm personally very bored of budget holiday inn stays where there is no character. This place has a lot of individuality which I loved. I really enjoyed being in the environment of the hotel bar. The room was peaceful, clean and the wifi was high speed. I'm booking my next solo trip soon because there is a 7km walking trail next to the castle. I even met the hotel owner and he was a very nice man. I recommend the restaurant on the high street called Graze.

  • 4
    « Serendipitous find in Kent commuter town »

    I needed a place to stay in this part of Kent and the Rose and Crown looked an interesting bolt hole. It is a charming old half-timbered inn (behind a regency brick facade) at the northern end of Tonbridge High Street. The layout inside appears somewhat ramshackle (all part of its medieval charm) and the rooms are not numbered consecutively. However, all is well signposted and I had not difficulty in finding my room. There are no lifts in the hotel and stairs occur in all sorts of unexpected places. My bedroom was nice and warm and comfortable with plenty of storage space and a very snug armchair. There is free wi-fi but don't forget to ask for a password at reception. The bathroom is very well appointed with both bath and shower. The restaurant serves individually cooked breakfasts which were very good (no congealing breakfast buffets here) but I must confess that I was disappointed by the dinner which was pub grub rather than fine dining. I was particularly pleased by the fortuitous assistance I received with my luggage on departure, from a passing member of staff.

    3
    « An acquired taste »

    Like a lot of places of its heritage (16th Century) in small towns, The Rose & Crown is an acquired taste. Positives are its location and refurbished ground floor reception rooms and bar. Poor characteristics include the unsociable hours noise (from the road, other guests and staff) and the bathrooms.

    3
    « Short break in Kent »

    Being a very cold day when we arrived at the hotel we fully expected a lovely warm Room- it is rated a four star. .the radiator was inadequate, the large towel rail in the bathroom( the only heat) was broken. Reported this to the duty manager and also left a note in the room. On our second day we found a small fan heater with a very short cable! We kept the curtains open all the time to allow what heat the radiator gave out to stay in the room! The bedding was poor. The sheet had a tear and the pillows had seen better days. Toilet would not always flush- this was the case with the other guests we spoke to. On the plus side- the breakfasts were lovely , freshly cooked and plenty of choice. Dinner was good, but poorly presented We did have help with our luggage - we were at the top of the building - three flights of stairs. The hotel needs a complete renovation and a few more trained staff. The staff are friendly and willing and the Manager was really helpful

    3
    « Comfortable with friendly staff but needs some renovation and there was no wi fi »

    The check in process was easy. There was no lift due to the age of the building but no-one offered to help with my bags up the stairs to my room. The corridors are shoddy and the smell of grease after breakfast lingers all day. The room was comfortable and warm although the main light did not seem to work which made the room very dark and depressing. The TV worked but the channels were all mixed up. Pleasant tray of drinks and biscuits and a nice touch of water in glass bottles although they were not cold. There was always hot water and I liked the fact there was a bath, not just a shower. The toilet had brown stains.Toiletries were provided. Breakfast was quite varied with food cooked fresh, not left in heated containers. Milk was provided in little glass bottles. Proper newspapers (as opposed to the free type papers) were available for reading in the foyer. It was quite popular as a pub but I couldn't hear anything from my room except the creaking whenever anybody moved in the room above. There was no 'Do Not Disturb' sign to use. The staff were helpful if you asked for anything. The biggest nuisance was the lack of wi fi but apparently that is being sorted. There was a computer for use in the foyer, but only one, and you could not work on it as you can on your own equipment.

    4
    « Excellent out-of-town hotel for business in London »

    I had things to do in Kent and London during a recent trip so decided to stay in Tonbridge and catch the train to London when needed. I chose this hotel because of its convenient location, just 10 minutes slow walk to the train station. The staff and accommodation were very welcoming and the room perfectly adequate for my needs. The bedroom window was a bit difficult to manage, as it was a UPVC framed insert behind a sash window, which I wasn't able to close. No big deal but it did get a bit noisy outside at times. Breakfast was excellent, with fresh ingredients and enough to keep my very healthy appetite satisfied. Would certainly use this hotel again.

    2
    « Poor Basics »

    Poor heating, no hot water, no TV. However, I did receive a refund on breakfast because of the problems. As far as I'm concerned it was too little too late. For a major hotel chain to have such basic problems is unacceptable, not good enough. Not much more to say.

    3
    « february overnight »

    I stay here twice a year to attend the Audiojumble and meet friends for our social event. I usually stay here as it has a good central location. This year i managed to get a very good price deal for a single room B&B so I can not complain about value for money which was excellent. I do use BW hotels alot and have a loyalty rewards card which I think gets me the good deals. My only gripe is the one I have every time I stay and that is that this hotel is long overdue a refurbishment in particular in the modern annexe. It amazes me in this day and age that a hotel like this can get away with zero facilities for disabled guests. Such facilities could easily be provided in the annexe at ground floor level with a ramp access from the car park. If some of the rooms here had a walk in shower cubicle that a stool could be situated, my wife who is disabled could accompany me on these trips. Not much to ask in this day and age i feel.

    5
    « Family Birthday »

    I recently went to this hotel to celebrate my sister's 60th birthday. We had lunch and an afternoon tea and the food and service were both excellent. The staff were friendly and attentive and coped well with the three generations of us. All in all they helped make our day really enjoyable.

    3
    « Best Western makes it hard for their staff »

    The Rose and Crown seems to have come to a halt in the 1960's which is a pity because it's well placed, has a good car park and our room was clean and had a comfortable bed. The staff was professional, very helpful and friendly. In fact, I felt sorry for them because they tried their utmost to make us feel welcome and at home. They were 100% service oriented. Best Western management however has let the place go to pot and charges far too much for rooms without wifi (in fact even at reception, the wifi signal is poor) in which you can hear the neighbours turn in their bed. The bathroom is far too small and uncomfortable. The restaurant furniture is shabby and the whole place urgently needs a makeover.

    2
    « Nothing quite works »

    heating not working internet not working hot water not hot bedside table light NW , broken window. Requested new room after reported all faults, same problems minus broken window. Spoken to colleagues who have previously stayed here all same issues incl window reported months ago! Have breakfast and listen to the swear festival coming from the kitchen each morning reminds me of my army days. Floors so creaky here it's like a horror film. I like best western this hotel and staff really letting the chain down, avoid if possible but Tonbridge hotels limited?

  • 4
    « Much better than expected »

    I've just returned from a stay at the Rose and Crown, which I was not really looking forward to due to so many negative reviews. But I've been pleasantly surprised. My room was newly refurbished and well furnished. Reasonable quality bed linen with comfortable bed and pillows. Bathroom clean and well equipped. Staff very friendly. Breakfast good with pleasant, efficient service. The rate was very reasonable (discounted too due to my attending a funeral that the hotel was hosting a reception for). So all in all, a positive experience. Only negatives were the smell of frying in the public areas and the carpets and decor in the many winding corridors were rather worn ? but this is a reasonably-priced coaching inn rather than a swanky five star hotel, so didn't really expect anything else.

    4
    « Nice Hotel »

    Here on business for 1 night. I paid £60 for the room which I found to be a bit more than I would have liked to have paid. That aside, the room was really nice and clean. The staff were really nice and friendly. I did not eat there as I arrived late at night so cannot comment on the food but have to say the menu did look really good. I would definetely stay here again as it was quiet. Nice bar area and a good car park at the rear of the premises. Great for visiting the town centre :)

    5
    « Very good »

    Stayed for one night visiting friends lovely clean room with really comfortable bed. Massive and again really clean bathroom. Couldn't fault really just could have done with more plug sockets. Good tea making facilities with decent sized mugs

    2
    « Drab and Shabby »

    We stayed here for one night as we were working nearby. Our room was drab and smelled musty. The walk from reception to the "garden wing" where our room was located was scruffy.The twin beds were narrow. The restaurant area was very depressing. The original beams were painted a miserable beige as was the whole room. We had planned to have dinner there but could not face it. The wifi was OK and free. We will NEVER return to this hotel. We paid a lot less to stay at the Brighton Hilton the week before!

    3
    « Quiet bed »

    Well OK it was Christmas time but this place is rather drab and very run down. View of old bathtubs etc from bedrooms not very stimulating. We did not eat there and I would not be tempted to do so if visiting again. Needs a revamp!

    2
    « Could be so much better »

    we stayed hear for a night to attend a birthday party, this is a very old building which has quiet a bit if history to it. the building itself needs to show more of its original features such as all the oak which has been used in construction and then painted. the room we had, room 9, has had some work carried out fairly recently with a reasonably nice bathroom and the carpet looks as if it hasn't been down long but you cannot walk across the floor without it squeaking, the pillows were foam and very thin the bedding was clean but the quilt was again very thin. All the staff we came across were friendly and the breakfast was OK with plenty of choice. in the right hands this could be a really good hotel.

    2
    « Mr Partridge »

    The staff were positive and polite but the room was so cold and the radiator was leaking. The hotel outside lights were so bright I thought it was daylight. (2am when I checked). I was meant to stay for 2 nights but I couldn't freeze for another night. Overall the hotel needs modernising. Don't think I'll hurry to stay there again.

    2
    « Rose & Crown »

    Had sever problem with hot water getting to room, it took about 10 ? for hot water to get to sink & Bath. wifi very poor in annex & non existent in other room in main part of hotel. although the staff were excellent, the were unable to help with the wifi issue or the water problem in the room.

    4
    « Very Good Stay »

    Excellent helpful staff and a lovely breakfast. The car park is a little difficult to find as it is behind the hotel but once you know this it's a breeze! Very good value for money. I would recommend it

    5
    « Great value! Great Staff. »

    Staying for business for a few nights, Room was great for the value and very clean. But the staff are the thing that set this hotel apart, Hayley was fantastic great personality too have working at this hotel and very helpful too myself. I would recommend this hotel to anyone staying in the area. James Fenech

  • 4
    « Pleasant stay »

    Stayed here on New |Years Eve.Comfortable, pleasant stay. Staff were polite and helpful. Made use of the bar before heading out for the night. Excellent breakfast, plenty of choice. Free parking for guests. Good value for money.

    2
    « Not good enough »

    First the good bits. Bar and breakfast area appear refurbed and are pleasant. Location is good in town centre. After that it goes downhill I'm afraid and the hotel is charmless despite its external attractiveness. The whole hotel smelled of fried food and the common areas apart from the bar area were dirty and needed a lot of attention. The rooms are variable. At the front they are just too noisy and the facilities poor: a tv smaller than my laptop, a smelly bathroom and a broken radiator thermostat meaning it was full on. Added to this, so many of the staff sit smoking at the rear by the car park. And all this at a price they should be ashamed of. Never again.

    5
    « Christmas lunch »

    We decided to have our Christmas lunch out for the first time ever. We were not disappointed. The staff and food at the Great Western Rose and Crown in Tonbridge was the best. Lovely cooked hot food and very polite staff. Would recommend to anyone. We may return next year .

    4
    « Great Winter Deal »

    Best Western's website offered a B&B deal that beat the usual comparison sites. We have stayed here before and this return visit was as good as the previous one 3 years ago. A very clean, comfortable room with a variety of bathroom products and an excellent breakfast in the morning provided the overnight stay that we required.

    2
    « Premium price for budget facilities »

    Stayed at The Rose and Crown Christmas Night. Probably full of history if you stayed longer and wanted to find out. One night was enough for us. Very warm welcome, but then the heat was too much. Our room was like a sauna even with the window kept open by the information folder in the room. Bed was comfortable, shower was hot , but barely a dribble. Breakfast, mushrooms tasted like they had been boiled, scambled eggs dry and over cooked. This is a premium priced hotel with budget facilities. Very tired and neglected. The only value for money is the location, which was good for us as family lived within walking distance.

    2
    « Bargain basement quality at premium price »

    My wife and I stayed for one night over the Christmas period. The saving grace was the excellent staff - cheerful, helpful, polite, communicative. As for the rest we were less than impressed. You know you've drawn the short straw when you smell cooking as soon as you're through the door. The stale smell went right through the hotel although the room itself wasn't too bad, but would have benefited from an airing all the same. Decor - grim. Dark, worn & faded. Comfort - grim. The sofa in the room nearly touched the floor when you sat in it, and the mattress wasn't much better. If you're going to put two single beds together to make a king-size the sensible thing is to make sure you've got bed linen large enough to tuck in rather than just sit on top, especially if you're charging punters £100 a night. Breakfast - didn't stay for breakfast but a strong presence of bacon was nasally detected. Staff - very good, get both stars. I've used hotels a lot this year but I'm afraid this one, the Rose and Crown on Tonbridge High Street, will stay in my memory for all the wrong reasons.

    4
    « Beware of the Shower!! »

    Going to begin with a warning: The shower is DANGEROUSLY HOT!!! I've stayed here a couple of times recently, loved the quirkiness of the place - full of character. My rooms were in the main building both times, and the hotel has an 'annex' too. On the first visit, the shower ran boiling hot, then icy cold, then boiling hot, then icy cold (and repeat many times). Seriously dangerously hot. Second visit, purely boiling hot. Even hot water out of the cold tap for a good while. Shower impossible, ended up having to run a bath. My friend stayed in the annex and he experienced cold water through his shower - both in the evening and again in the morning. The staff are friendly and welcoming, the food in the restaurant is good and very reasonably priced. The breakfasts include a decent choice of pastries, cold meats & cheeses, cereals etc; and cooked breakfasts straight from the kitchen. The linen and towels were clean, as were the rooms. The bed was comfy too. Had a great night's sleep. PLEASE, PLEASE, PLEASE, sort out the plumbing!!!

    1
    « Appalled »

    I must start by saying I didn't actually stay here myself, thank goodness! My boyfriend did. The main issue was that he found a tub of butter and packet of crumpets in a wardrobe in his room that were a month old and mouldy. He also did not have any hot water to shower with for both of the nights he stayed here. He was offered no help or refund, he was only told that there was in fact hot water! Avoid! Avoid! Avoid!

    4
    « Ideal location »

    Old Coaching House which retains some of its character. I have been using this Hotel since it was THF back in the late 1970's and it has always been what it says on the tin a 3 star market town Hotel. I stayed in the annex this time which is absolutely fine for a couple of nights but you probably would not want a week. Rooms clean only issue that shower over bath difficult to temperature control. I had drinks at the bar which was fine. All staff good. I did not dine or take breakfast. In my opinion the rates are probably £10 higher than they should be for what's on offer.

    3
    « Good Town Location »

    Reminiscent of a market town feel, the Rose & Crown is an olde world hotel with character in a great location. Friendly staff, warm atmosphere, We booked this hotel with best western loyalty points, due to its location for an overnight stop whilst travelling down to the south coast. Its an old building with a more modern annex at the rear, small reception and bar area, the bar opens up to the restaurant and breakfast area which has lots of character. Our room was in the old building, All facilities as advertised, the only criticism was the uncomfortable bed (for us) . Breakfast was good with the usual selection of cooked food. Appeared to be a popular independent hotel with character.

  • 3
    « Decent value - except the bar »

    I would guess this was once the place to stay in Tonbridge and others have pointed out its age and yes it is a bit old fashioned. I stayed one night; it is not expensive but on balance decent value. My double room did look more recently decorated but it was spotless though the floor seemed to slope at an alarming angle. It was too warm so I kept the window open. Bar prices I thought extortionate. I did not eat but it was busy. Wifi is free and good quality in my room.

    5
    « Family Weekend »

    My son and I stayed at the Rose and Crown for 2 nights. The staff were very friendly and helpful. The rooms were a good size, clean and comfortable. Great location making it easy to shop locally, commute to London or the seasides around Kent and Sussex. We would return!

    5
    « Good and friendly caring staff »

    I have stayed at this hotel for over a month and have found the reception staff absolutely fantastic. Nothing was too much for them and they honestly wanted to help. The restaurant staff are the same only let down by a couple of young members who try but their inexperience shows. The room I stay in is a home away from home big enough to make me feel comfortable. The food in the restaurant is good very tasty with a good variety the chiefs will make you within reason any normal home meal ( not on the menu ). There has been some criticism regarding being a "tired hotel" the manager is addressing this. In all honesty I have stayed in more expensive hotels in the UK which are in worse condition. It is in an ideal location its value for money the staff are helpful and care what more can you ask for.

    3
    « Great potential »

    The age, history, quaintness and location of this property give it the potential of being a super experience. However, even though there is evidence of trying to improve the property they have a long way to go. It is tired and worn and needs some major updating.

    5
    « A classy city center hotel. »

    Located at the top end of Tonbridge high street very close to all the shops, and restaurants in the vibrant Tonbridge. Also it is just opposite Tonbridge castle. We went there for drinks recently, and as we walked in we saw the modern bar on our left hand side which was well equipped with all drinks, and comfortable chairs all around. On our right as we walked in was the large dining room which is on two levels. we sat in the outside covered area at the back of the hotel which was quite and relaxing. It is an old hotel with a very good reputation for comfort, and good food.

    1
    « Disgusting »

    The staff is exceptionally friendly, but this is the end of anything positive I could find about the Rose and Crown in Tonbridge, no matter how hard I was looking for more arguments in its favour. When you get in you can't help noticing the hotel is very tired but I thought well, it has some charm. Until I saw the clouds of dust raising when moving around the room (luckily the sheets were very clean and pleasant at least), the cobwebs hanging shoulder high from the ceiling, the screw missing on the door knob (room 101). There is no hairdryer available, the water taps is the bathroom are ca 25cm apart for the hot and cold water, so no chance to get a comfortable temperature to wash your hands and they are also leaking, they don't have a power adaptor they could lend you and the sound insulation is poor to say the least. But the most horrible thing is that the WiFi is not available, seems as if the password provided to guests and staff is not the right one - it's hard to accept you find such standards in 2015, it was a shocking experience for me

    5
    « Another perfect stay »

    Was there for my brothers wedding. As always the staff were amazing. Nothing was too much trouble. Only problem was internet didn't work in my room. Was perfect location for everything I needed visiting friends and family

    4
    « Rose & Crown revisited »

    2nd visit to Rose & Crown this year, would stay again if visiting Tonbridge in the future. Breakfast very good also the one evening meal we had was likewise.Room good but could get warm at times.....heating had a mind of it's own but can always open window to compensate.Here's to the next visit.

    3
    « Nice hotel. »

    The hotel is nice and clean ,staff freindly food very nice and a good standard. Good breakfast . I would use this hotel again with no problem . Good location for the town and train station . Stayed one night for business but would happily stay for non work related times.

    2
    « dissapointing »

    We stayed one night in this hotel and we're very disappointed. The whole place seems very tired and needs sorting out. We had a garden room with no garden just a bit of grass with old chairs and even à dirty cup. The bedroom was quite adequate but very hot. Food was fine and the re ception and bar staff very attentive. What could have been a great stay was very dassapointing

  • 3
    « Adequate! »

    Nice setting, nice food, nice staff! This hotel although could be a great experience makes me chuckle that the bar staff are amongst the most untrained I have ever experienced. Tonight ... After being completely ignored by the young man on the serving side of the bar, I am served by a young lady would when I asked "is that the real ale you serve". I was told " I don't know a don't drink beer" Just thought I'd share this, please don't expect a knowledgable bar?

    5
    « Old World Comfort and Comfortable Rooms »

    Nice and comfortable room. Being a female on my own felt looked after. Had a great evening meal and a Whitstable lager. Bathroom is clean and looks new. Room was nice and and we'll decorated. Hotel is quirky and has some nice new decoration. Would stay here again as a single business woman, felt safe and comfortable. The only downside wss the breakfast which was unattractive and the hot food not very nice.

    2
    « Good food, shame about the rest »

    This is a review solely of the restaurant. We had come on a Saturday evening to sample the "meal for 2 for £25", having done so a year before and been well satisfied. This time. however, things weren't so great. I can't fault the food; everything we ordered and ate was delicious and well presented The same couldn't be said of the table, which lacked care and the cutlery wasn't as clean as it should have been. The young lady serving us was perfectly friendly, but clearly hadn't received much training; she hadn't a clue about the wine on offer, and when we asked for Irish coffees, she was blank. Indeed, it appears no-one in the hotel knows how to produce this item and it was left to a customer at the bar to step in (with rather mediocre results). The price was also an issue; while this is undoubtedly good value for the quality of feood, the terms of the offer are vague; we were led to believe "meal" comprised 2 courses, but were charged extra for starters at the end of the evening. (Nowhere on the advertising boards etc does it clarify this.) Overall, nice food, but distinctly amateurish. Tonbridge is now blessed with a good range of eateries; the practically empty dining room at the Rose and Crown that Saturday evening shows that they must do much better to compete.

    3
    « Good location and hotel - just need some attention to detail »

    The Stayed at the Rose and Crown as was attending a wedding in Tonbridge - great location for the venues. On first impression it looked a little tired - we stayed in the "garden wing" on first impressions of the room - the decor was nice but the smell wasn't - faint vinegar(?!) the Facilities in the room were what we needed but the most important .... The beds these had to be the thinnest, cheapest mattresses we have ever used (even in our student days) if you moved an inch the springs would make a loud noise and dig in - seriously awful a really shame as the room was nice! The shower was more of a dribble and the bathroom needed a good clean. For a one night quick stop-over absolutely fine but longer than that - I would have been asking for my money back.

    1
    « Grubby »

    First impression is an overflowing skip in the carpark and a carpet of cigarette ends around the door into reception. With that type of impression you wonder what the rest is like. Room 151 in an annexe was ok but the view out of the window was an unkempt bit of grass and more mess. Breakfast was ok but obviously pre cooked except the greasy fried egg.swimming in oil.

 

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·Desde la autopista M-25: tome la salida 5 y siga la A-21 hacia Hastings. Salga de la autopista A21 al llegar a la carretera B245 de Hildenborough a Tonbridge, el BEST WESTERN Rose and Crown in Tonbridge estará situado a 300 metros a mano izquierda tras el segundo semáforo.

 

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