BEST WESTERN Roanoke Rapids Hotel & Suites,  Roanoke Rapids

3.5/5  - basé sur 360 notations.
136 Sheraton Drive, 27870-8488, Roanoke Rapids, United States - Ver el mapa
+1 252 536 2300 +1 252 536 2377

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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Los hoteles de Roanoke Rapids, Carolina del Norte, proporcionan a sus huéspedes toda la hospitalidad sureña que buscan durante su viaje y los servicios e instalaciones de calidad característicos de nuestra cadena. Situados cerca del Teatro Royal Palace, los hoteles de Roanoke Rapids, Carolina del Norte, permitirán a los viajeros disfrutar las principales atracciones locales. Ubicación, ubicación y ubicación es el secreto de la popularidad de nuestro hotel. Con una estratégica situación junto a la carretera I-95, nuestro hotel se ubica junto a la salida 171 frente a la comisaría de la Highway Patrol. Este hotel proporciona la mayor comodidad a los viajeros frecuentes, viajeros por carretera y viajeros de negocios. Los hoteles del Lago Gaston combinan la comodidad de la vida urbana con toda la belleza de la naturaleza. No obstante, aquí podrá además comenzar su día de la mejor forma con un desayuno caliente completo gratuito con platos regionales y platos clásicos norteamericanos. Al adentrarse en nuestras instalaciones, lo primero que notará es el acogedor servicio con la tradicional hospitalidad sureña de la zona. No obstante, el cómodo acceso a los festivales de la zona, como el Halifax Harvest Days y las recreaciones de batallas de la Guerra Civil, encabezan las listas de itinerarios. Planifique una visita al Festival del Algodón de Hobgood o el Festival de los Cacahuetes de Enfield para disfrutar de su escapada en familia. El Crepe Myrtle Festival es un evento de obligada asistencia, al tiempo que los huéspedes podrán encontrar vibrantes actividades durante todo el año. Visite el parque ornitológico Sylvan Heights o el Lago Gaston para volver a ponerse en contacto con la naturaleza, siendo además el lugar idóneo para una escapada tras una reunión de negocios con Reser's® Fine Foods o Kapstone®. Los empleados de Kennametal® y el centro médico regional de Halifax se encuentran entre los huéspedes habituales de este hotel de Roanoke Rapids donde encontrará todo lo necesario para encargarse de sus negocios. Situado en la primera salida de Roanoke Rapids en dirección norte, la salida 171, los huéspedes se sentirán como en casa en este magnífico hotel con una gran variedad de servicios de primer nivel. Reserve su próxima estancia en el BEST WESTERN Roanoke Rapids Hotel & Suites, donde la atención al cliente es siempre lo primero.

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 368 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
111
Muy bueno
 
128
Bueno
 
71
Mediocre
 
25
Horrible
 
33
Con amigos Con amigos 14
De negocios De negocios 30
En familia En familia 159
En pareja En pareja 109
En solitario En solitario 41
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BEST WESTERN Roanoke Rapids Hotel & Suites,Roanoke Rapids
  • 5
    « Great value »

    The rooms are spacious and clean. There is a mini fridge and microwave in the rooms. The facility looks relatively modern and new. The staff was friendly and the continental breakfast was above average and well attended. There is not much else at this exit but if you are looking for a decent nights lodging at a good price this is the ticket.

    4
    « Bereavement trip »

    Very accommodating. My family and I were attending a funeral on our arrival date at 1pm and desperately needed an early check in. Unfortunately all of the standard rooms were fully booked so BW let us upgrade to a junior suite at a minimal fee. Thank you!

    4
    « Weekend Retreat »

    Our stay was very good. We wanted a decent reasonable place to stay where we could take our dog. We found that at this hotel. The location was excellent. The price was great. We have visited Roanoke Rapids numerous times before. The staff was helpful. The room was in good condition. The bathroom was a little tight. The breakfast was okay.

    3
    « Good for the orice »

    Clean, comfortable room with good number of cable channels. Fitness room looked decent. Breakfast was average but did the job, I avoid hotels that don't offer breakfast whenever possible. There was a fridge and microwave in the room. I didn't like that the sink/vanity was outside the bathroom. Hallway was very long and far from elevator, which was a pain with the bags. Our room was near the ice machine and I don't know what else but those things were noisy. Bathroom could have used some sprucing up but the water pressure & shower head were very nice. I would stay again for sure, as price was a lot less than the competition (at least for this stay). Not perfect, but certainly pleasant and did the job. Very convenient to I-95.

    5
    « Very pleased with this hotel and staff »

    Very clean and easy access from 95. All staff very friendly and efficient. Late arrival on holiday travel day was no issue. Express check out provided automatically by hotel was seamless. We would definately stay again.

    5
    « Quick stop but perfect »

    On our way to Florida but Best Western made the overnight perfect and we were refreshed and on our way early in the morning. Room was clean, well furnished and quiet. A great stopover. Will definitely make to stop again on the way north.

    3
    « Customer opinion »

    The outside appearance of this hotel is presentable but I think the house keeping of the guest room are not up to par I have had a few situations where my room was not clean when checking in and found it dirty. I also recommended the hotel to people and they found spider webs in areas of the room as if no one ever cleaned. The breakfast menu also needs to be updated with a better and tastier selection

    4
    « Very accomodating »

    It is a very nice, clean and comfortable. The beds were comfortable. I stayed in this Best Western a week or so ago. Loved this particular room for the beds. When my son and husband needed a motel, I booked this one and the room I liked. They enjoyed their stay and will use this Best Western again.

    5
    « Trip tips »

    Everyone was lovely and professional great hot breakfast. Clean room and great mattress and pillows. We will stay in this hotel again. I would recommend to friends and family. And My husband and I thank you!

    5
    « Traveling along I95 with Pets »

    We stayed overnight in this 'pet friendly' hotel and it was clean & comfortable. The staff was very friendly & helpful. We had our dogs so we asked for the first floor. There was plenty of room to walk the pups and they supplied bags to clean up after them. The parking lot was large enough for the horse trailer we were towing.

  • 1
    « No privacy in room »

    Yes, we had reviewed this hotel but never dreamed that we would not be able to close the curtains! Our room was pool front and the only curtains that we could close were the sheers! Yikes! The pool faces the parking lot and front of the hotel do does our room window! Lack of privacy? Freaky

    1
    « Smokey »

    We needed to make a last minute choice to stay in the area overnight. Called the hotel and they were very busy do connected us to reservation center. We upgraded at a charge to us to a executive king because the other king bedded rooms were booked. We stressed that non- smoking was important to us. 15 minutes after settling in all we could smell was cigarette smoke. Called the front desk and were told only two rooms down there are smoking. Can someone please explain to us why the owner/manager would have mostly non-smoking rooms with two smoking rooms right across the hall? We were asked if we wanted to move but we were also told when we reserved (10 minutes before arrival) this was the only king available. Very disappointed as not being around smoke isn't only our choice but it is a huge health problem for me.

    5
    « Very nice hotel »

    I stopped at the Roanoke Rapids Best Western on my way from Florida to Pennsylvania. The hotel lobby was very inviting. The room was clean and the bed was comfortable. All of the rooms were accessed from an interior hallway.

    4
    « Great Customer Service! »

    The hotel was very clean and the staff was wonderful! The hot breakfast in the morning was excellent! We had a problem with a humming noise outside of our room that kept us up all night. Though the hotel did offer to switch our rooms, we were already settled for the night and chose to stay. The manager, however, upon finding out later what happened, did offer to return some of the rewards points I used for the stay. Great customer service!

    3
    « Over night stop. »

    A good hotel, clean, and well staffed. Breakfast was typical of BW, but the area was well kept and very clean. Good parking, and well lighted. The location was quiet and off the highway. Beds were very clean, but the rooms are small. Very good shower. The staff was very good and courteous.

    4
    « Clean and nice breakfast buffet »

    We had a nice stay. Just off the interstate and only one exit from great food choices. They had eggs, bacon, sausage gravy w/ biscuits, french toast as well as all the continental choices (carbs) you normally get. Other than the occasional door slamming, it was very quiet. The staff was good. Remote didn't work but was quickly swapped out by maintenance. Would stay again.

    5
    « Easy Access »

    Great place to stop if you are traveling down south. There is easy access on and off of I-95. Rooms are neat, clean and comfortable. A decent breakfast is included. Staff was very helpful and even upgraded our reservations.

    5
    « Welcoming Respite »

    This hotel is well-designed, comfortable, and quiet. The staff is very courteous and helpful. The breakfast was hot and ample with much variety. I would book here every chance I am on the I-95 corridor. It's at the southern exit for the city but only two miles from restaurants and shopping.

    5
    « Quick overnight stay »

    We stayed here overnight in route to Florida. Hotel was very nice, not worn, and clean. Hallways nice and bright. Staff efficient. Lots of hot water and good pressure. Nice to have breakfast so we could get on the road quickly. Bacon, eggs, biscuits, gravy, waffles, yogurt, cereal, breads, and fruit. Our room was on the side of the building away from the highway and we didn't hear it at all. Only bad thing was people up really early and slamming doors.

    4
    « Good for an overnight stay »

    We stopped here overnight, enjoyed the hot continual breakfast and was ready to head home. Funny the toilets in the room seemed more appropriate for a grade school than an adult, only 10" off of the floor. hard for senior to use. Be for warned.

  • 3
    « One Night Stay »

    Not impressed. Room was ok but dirt all over the walls. Bathroom appeared to have water damage and not repaired properly. Spider visited. Was afraid to shower. Women who took the keys in am seemed offended that I rang the bell. " You could have just left the key" she responded.

    5
    « Nice for the price »

    Everybody was extremely nice. Michelle was AWESOME!!! My husband is a smoker and they offer rooms that allow you to smoke in them. Would recommend for those traveling on a budget. Convenient location.

    4
    « Overnight Stop »

    I stopped here on a road trip heading north. The room was clean and quiet and the front desk staff were very helpful. Its not too far from I95 - I would definately stop here again if I am in the area.

    5
    « Well worth the price »

    Clean, accommodating and right off the highway with places to eat/shop close by. The staff is friendly, professional and always willing to help. There is a Dunkin Donuts close. Always a plus and is a consideration any place I stay.

    2
    « Musty damp room »

    We were just passing through and we were tired of driving we were on the way to Florida so stopped here for the night- there was only one room left Priceline gave it to us it was a smoking room so the room smelled of cigarettes-The bed was mushy and uncomfortable. My biggest complaint was that the room was damp the rug was damp the bedding was damp other than that it was fine if you just looking for a cheap place to spend the night and you're driving through it's not like you're gonna live here or something like that it's just a roadside Motel- and I don't think that they market it as anything different.

    4
    « Would Certainly Come Again »

    I stopped by on my way south to Savanah with few expectations. I just wanted a clean and safe place to crash for the night. What I found was a lot better than that. The room was large and clean. The outdoor pool seemed in good shape. The gym was simple but workable and the complementary breakfast far exceeded the usual bagels and cereal. Worth the stop if you find yourself looking to stop half way down the east coast.

    4
    « Clean, roomy and modern »

    This hotel is conveniently located right off of I-95. The lady behind the front desk was very helpful with directions to places to eat. The room was clean, bed was comfortable and spacious. The only 2 issues that should be noted are that the building has a long hallway, so voices carry. The walls are very thin as well. And forget about taking a tepid shower; you get hot or scalding as options. Maybe it was just our room and we only stayed 1 night so we didn't complain. I would stay here again.

    4
    « A great place to stay. »

    If you are in the area and looking for a good place to stay, you can't go wrong with Best Western in Roanoke Rapids NC. The rooms are clean, staff are helpful and pleasant, The beds are very comfortable , nice tv and internet. and a nice pool.

    3
    « Homecoming »

    This hotel was extremely clean. Having breakfast there was great. Staff was friendly and ready to help. My only concern was the air conditioning. It just could not keep the room cool after an extremely hot day in the south. Having this hotel right off the hotel made it a quick on and off.

    4
    « Nice hotel- decent price »

    Hotel was nice and so was the staff. The breakfast was a full breakfast, but a bit over cooked. The room was clean and comfortable. The air conditioner was definitely not strong enough for the room size.

  • 1
    « DON'T STAY »

    This place was disturbing dirty. When I went down to front desk to inform staff of the mold in the broken fridge I was politely told to stay somewhere else. I drove 12 hours to enjoy a family reunion. Never again will I use best Western or expidia.com

    5
    « Passing through »

    Clean, clean, clean. Great nights sleep. Clean, comfortable bedding. Congenial, helpful staff. Breakfast was nothing special, but was filling and acceptable. Really enjoyed this hotel. Would stay again and recommend to others.

    3
    « It was bad. »

    Good access off 95... and an ok room. AC was insufficient...but then again it was 100 degrees. Good breakfast The problem was at 11pm a family with 2 rooms checked in near us... for 90 minutes it was just screams from kids and doors slamming. No sleep for us. People with kids should be in a separate corridor from regular guests. Let them annoy each other.

    5
    « Great stop »

    Faster check in ever (first impression is very important). Super quiet, clean and service couldn't be better. Gym and pool well located to avoid noisy. Easy access from I-95. Breakfast well stocked. High speed internet available. Good wifi, it worth if need a good rest.

    2
    « Deceiving »

    Traveling north from Florida, my family and I reserved a room in this hotel because it was a good middle point in our trip, and the rooms looked nice and reasonable on their website, and unlike a vast majority of hotels south of Richmond along I-95, this has interior corridors. The first inkling there might be something not so right with the property was the parking lot was empty when we pulled in, were as the Hilton on the other side of the exit had a good amount of cars parked outside. To begin, the bed was clean and comfortable and the television was a good size for a hotel room (HD flat screen, guessing 42", but channels were not HD). We checked in, lobby was clean, but turning the corner down the hallway, the rugs had clumps dirt the entire length which were there still the next morning. The room we were staying in was non-smoking, but at the very end of a hallway of smoking rooms, which you could smell the smoke inside our room. In the room, there was an empty bag of famous amos cookies left on the night stand. The toilet paper holder is falling out of the wall, and hot and cold are reversed on the bathroom sink. The description of the room said a sofa bed, which in my mind a sofa sits 3 people, and a pull out sofa bed should fit two people, but it was a love seat which sat 2 people, and the bed is about the size of a short single mattress. So since this unexpected size of the bed presented our two kids from sleeping on it, we asked for a cot, but the empty hotel didn't have any left. The staircase by the pool smelled of urine, and the door was broken and wouldn't open from the outside so people were propping it open with a 'wet floor' sign so they didn't have to walk back through the lobby.

    3
    « At the Quiet Exit of Roanoke Rapids »

    This is one of two hotels at exit 171 of I-95. Both are "higher-end" and most likely built in conjunction with the events center/music theater at the same exit. The Best Western has two stories and rooms are entered from inside. The lobby and breakfast areas are connected. Both are attractive. The fitness center has functioning equipment and is well-maintained. The business center overlooks the lobby. It's an open space by the elevator and stairs. The outdoor pool needed a skimming, but looked alright. The hallways and stairwells had a musty smell. Our room was a Junior King. Booking.com is how we got the room. Booking.com screwed up the description (no spa tub, just a basic shower/tub), so we got stuff we did not need (a wet bar and sleeper sofa) and ended up paying more for it. The room was clean and the bed was comfortable. Everything worked as expected. The AC unit was set to 70, but it felt much warmer (and humid) until later in the evening (we arrived around 5:30pm). The breakfast buffet had enough selections to satisfy our needs. The eggs were fixed up with add-ons available (jalapeños, cheese, onions) and there were pastries, bread, a waffle maker and instant grits and oatmeal. Juice, yogurt and milk were on hand, too. Was it worth the money we paid? No, because we did not get the room expected and the hotel does not have to do squat since we used Booking.com. Would a lesser room at a lower price have worked? Probably At least it is a newer build and we did not do a dice roll on a budget motel at exit 173.

    3
    « Not impressed »

    We were driving from New York back home to Florida. The price was good and I thought the reviews were too. The staff was really nice. She gave us a good plus the Jacuzzi suite. The room was ok. The bed was comfortable and the room was clean. My complaints are they should not allow smoking rooms in hotels. If they do offer them they should all be on one floor. I could smell cigarette smoke in our room. It wasn't super strong but it was enough. I have asthma and it irritated me some. I didn't care for the breakfast. But the family did.

    2
    « Baseball trip »

    Another NC Best Western which we are not impressed with. 1st rm had windows duct taped, did not close totally. Room they moved us into - walls were dirty. Asked them to clean the next day when we were out, which they did. When niece fell on the wet floor entering the hotel, slipped and fell, hit her head (bounced) very hard, - desk clerk was not helpful & didn't want to give accident report, took about 5 times asking b/r got one. On the other side - breakfast staff was wonderful and the housekeeping staff was very nice. Won't return.

    5
    « Great hotel »

    The Best Western at Roanoke Rapids, North Carolina is a great place to stay. It is clean, comfortable, and has excellent staff. There are good restaurants nearby as well. It was a pleasure to stay there.

    2
    « Awful All Around »

    Have traveled through this area quite a few times in the past 3 years. Usually stay in Wilson but this time needed something closer to the VA border. The location was the only good thing about this place. Our room was on the second floor. Booked non smoking, room was very distinctly a smoking room.A/C blowing warm air...so room was musty. It was late and I was tired. My child climbed into bed and fell asleep. I took a shower in the ancient bathtub with a bent shower curtain and a shower control that was hanging loosely from the wall. Went to climb into bed, pulled back the covers and found a SOCK... pulled back the covers more to see hair all over the sheet. It had never been changed from previous guest. (and worse, my child was now asleep in this bed). Went down to front desk but office door closed and no one came out. Decided since I really only had a few hours until I had to get back up and hit the road again, we'd use the blanket and sleeping bag we had in car. Back up to room. Situated ourselves. Finally fall asleep. Knock on door. Woman looking for her children (at midnite mind you). Fall back to sleep. 130. Knock on door. Man looking for his key...saying this was his room. (he was one room off from his own). A few hours of tossing and turning listening to the noise in the hall since there is no sound barrier and you hear everything. No sleep in dirty room. Decide to tell front desk on way to put bag back in car. No one at front desk. Light was actually off and office door closed. My child asked for breakfast and against better judgement we sat down. She was eating her bagel and I was drinking my coffee when we saw a spider crawl across the counter with the waffle station on it. Grabbed my kid and got out of there fast. Did see someone at front desk as we were leaving, and i did tell her about the sheets...she agreed it was disgusting. Apologized. But at that point, it was just time to leave. Im not picky when it comes to roadside hotels. Some are better than others, but this one I will definitely avoid in the future. Noisy halls will happen. Spiders happen. Knocks on doors happen. But the not changing the linens between guests is just plain old lazy and unsanitary.

  • 5
    « Better than rated!!!! »

    We were very impressed by the comfortable clean room. We didn't have a chance to visit the gym or pool but they appeared to be very nice. After sleeping comfortably on a cozy bed in a well climate controlled environment, we were treated to a hearty satisfying breakfast. We definitely felt that we got our money's worth. We would certainly not hesitate to seek out other Best Westerns in the future!

    4
    « BW Roanoke Rapids »

    This is an excellent choice for this area. I have a pet and it is very accommodating. The breakfast was outstanding. The location was also great, right off I-95. Easy check-in and check-out. Pool looked nice although I did not use.

    4
    « bw_scott »

    good value in comparison to surrounding hotels. clean and convient from 95. lots of shopping and food locations nearby. would like to see more security on the premises but felt secure. conitental breakfast is good for a quick morning breakfast.

    4
    « Comfy room and right off Route 95 »

    was pleasnatly surprised with this hotel. I'm always leary of inexpensive hotels (we usually stay at Hampton Inn), you just never know what you're going to get. this hotel was quite nice. room was clean and the bed was comfy. breakfast was decent. front desk said they typically have either scrambled or fried eggs. on this day they had fried. hubby said would have preferred scrambled but that's just a matter of taste. we stayed one night. We will certainly stay here again if we are in this area.

    4
    « Quick trip »

    wouyd gave been excellent if not had odor in hallway Help is usually very great abouot assistance with any needs. Clean both inside and outside is maintained. For some reason there was a very offensive odor in the hallway this time reminisant of cat urine. It was however only in the hallway and not in the room so we stayed anyway as it has always been a very pleasant place to stay. Conveinient to I-95 and reasonable priced. Had there not been that odor I would have said 4 stars.

    4
    « Very Nice »

    We were happy with our stay. Beds were soft. I like it when the sink is separate from the tub and toilet. Corners in the bathroom could have been a little cleaner. Breakfast was fine. Attended to nicely. Not much else at this exit, only another hotel and a gas station.

    4
    « Pleased »

    This was a good place to stay with a great staff. It was very convenient to our family function and it was nice to be outside the city limits. The breakfast better with warmer and more home cooked scramble eggs.

    3
    « Needs updating in some areas. »

    This hotel is in need of updating. The spout in the tub was away from the wall about 1/8 of an inch and I know the water ran behind the wall. The water in the tub would only come out of the shower spout. This took a long time for the tub the even fill quarter way. The pillows were thin. The breakfast was however very good. We were unable to get a nonsmoking room and this was very unpleasant.

    5
    « Great mid point from FL to PA »

    Very comfortable, clean hotel; easy access to highway. Staff was friendly and welcoming. Have stayed at other hotels in Roanoke Rapids, but would highly recommend Best Western. Complimentary breakfast includes hot and cold options; good selection.

    5
    « Overnight Stay on way down to Florida »

    I highly recommend this hotel. We stayed overnight on our way to Florida and we were late getting to the hotel. Front staff were fantastic and our check in was seamless. When booking make sure you ask for Non Smoking Room if a non smoker as USA do not have the same smoking laws we have in Canada. We had a Queen size room (2 queen size beds...) and nice large bathroom. Lots of towels in the bathroom and spotlessly clean just like the room was too. Beds very comfortable. Nice TV , free Wi-Fi (that actually was easy to access). We had a complimentary breakfast included in the price and it was fantastic. You could have eggs, sausage, bacon and cereals. Waffle machine to make fresh waffles. Yogurt and fresh fruit. A good selection of breads and muffins for toasting and also pastries. Tea, coffee and fruit juice. Very good experience from checking in to the hotel to departing, just great.

  • 4
    « Best Western, Roanoke Rapids SC »

    A very nice hotel. The front desk staff was welcoming. The room was clean, the bed comfortable. The breakfast area was clean and the breakfast was above average. The location was convenient right off of I-95. We will return on our travels along I-95.

    4
    « Rating »

    Nothing more to add. I thought the location was convenient and the room was clean . Accommodations were very good. I would definitely recommend this hotel. I enjoyed the gym, and breakfast as well. It's worth trying out.

    5
    « Great stay at a great value »

    this was a pleasant stay. The room was clean, comfy bed; and breakfast was a plus! Very convenient location from route 95. Check in was quick and room was ready. Amenities were great. wifi; breakfast was great! looking forward to another Best Western Stay

    5
    « Very accomodating and nice »

    We stayed at the Best Western in Roanoke Rapids for a night during our annual striper fishing trip. The staff was friendly and accommodating. Even though the hotel was full, it was quiet and the rooms were comfortable. The breakfast the morning we were there was satisfactory. I would highly recommend this hotel for a future stay.

    3
    « nice place »

    clean, good service but noisy in the morning our room was across from the cleaners service room. easy location right off I95.not much for good dinning in the area. I would stay again,.also pet friendly

    4
    « Nice Hotel »

    The motel lobby was clean and check-in was without incident. The location of the motel was very convenient. The price was very affordable. The only real complaint I have, is the bed was too soft, however, my wife likes soft beds, so she thought it was fine.

    1
    « Modern hotel with poor management »

    We stayed here on a road trip from Florida to NJ. Our room was OK , but the neighbors weren't. We were weary from our long drive and tried to go to sleep around 10 PM. Immediately, there were s=creaming children in the hallway outside our door. Then about an hour later, large family sharing two rooms across the hall had crying babied, adults opening and slamming the two doors and talking loudly in the hall. We called the front desk to get us a different room and the one and only staff there was overwhelmed by the workload and told us there were no other rooms. We got little to no sleep that night. Our stay there was capped off by a horrible breakfast of reconstituted eggs. It was a miserable stay and I would recommend anyone to avoid this hotel. Also, the room was cooled and heated by a wall mounted heat pump system that would start and stop noisily, clunk when it cycled down. Horrible time there.

    5
    « First visit a great one »

    My sister-law and I travel together, this was our first stay at a Best Western, We will be staying here again. Pleasant staff, soft beds, good location at a good price. The appearance both inside and out were impressive. It's very clean, with beautiful décor. I couldn't believe how nice this hotel was at the price I was paying. If you are looking for a nice hotel in this area, you won't be disappointed. Drive safely& good traveling.

    5
    « Clean and Comfortable »

    The hotel was clean. The bed comfortable. The staff helpful. We were greeted with a smile and a quick trouble-free check-in. Breakfast was good. A nice variety and fresh. I would recommend this hotel to any traveler.

    3
    « Rooms need attention »

    We are Best Westerns reward members and have been for some years. This hotel was not maintained in a clean manner as other BW properties were. There was visible dust on all fixtures to include the TV screen. There was mold clearly visible on the shower wall where it meet the tub. From the time we entered the room it smelled like a wet animal. To which we found out was a pet friendly hotel which we also love pets just clean up after them. Not what I expected from BW. Need more attention placed on cleanliness and would be a nice place to stay.

  • 1
    « Terrible One Night Stay »

    Arrived at 9pm exhausted from 10+ hour drive from Florida. Check in was ok, person was not friendly. Room was on 2nd floor, it was average and dated. Walls are paper thin. There was a group that were staying all around me that were the most rude and noisy people I have ever encountered staying in hotels. Slamming doors, sitting/standing outside rooms talking at 11:30-12 at night. I contacted the front desk who said they would come up. The noise continued through the night. I could not wait to get out of there and left pretty early the next morning. I had to interrupt a conversation between employees at the reception desk so I could check out. There was no apology, the person was very unprofessional. I was extremely happy to leave that place and would not recommend to anyone.

    1
    « Bereavement Stay_unsanitary and unsatisfactory conditions »

    I am writing you to make you aware of the unsanitary and unsatisfactory conditions of Best Western Roanoke Rapids Hotel & Suites. The rooms were filthy. The lady that was managing the front desk was as accommodating as possible and allowed my family & to change the rooms. 1st | Room 248 The room had a horrid (vomit) odor. That would not dissipate even after spraying disinfectant. The bathroom door would not shut or lock. 2nd | Room 206 I discovered the bathroom door had toilet paper on the handle as I was shutting the door. The smell wasn't pleasant but it was bearable. The shower had ring around the tube. The curtain rod was practically falling off the wall. And the bathroom door would not shut or lock. The toilet flushed when another room See the attached photo. 3rd | Room 205 The bathroom door doesn't fit on the door jam. The door will not shut properly did not lock. The tub also had ring around the tub. Overall the odor was a lot more tolerable than the previous two rooms. In addition the all of these annoying problems there wasn't and linen provided for the pull on mini-bed. I had to ask at the front desk and without being given the blanket. Just sheets ... I'm not understanding the how this can happen. I eventually received a blanket expressing my displeasure. Not happy. I am not intending on staying in Best Western ever again. Unhappy Displeased Customer, S. Robinson

    4
    « clean »

    It's not a new hotel but clean and very comfortable. It is pet friendly. The staff was very nice and helpful. The Good location. Easy to get to from the highway. Restaurants not too far. I would recommend this hotel.

    5
    « Courteous Staff »

    Great place to stay. Centrally located near shopping and restaurants. The staff was extremely helpful and accommodating. 24 hour coffee in lobby was a nice feature. The gym was cozy and clean. The bottled water and crackers and mints upon our arrival was a very nice touch!

    3
    « Service good, room so so and needs updating »

    Service was good by the people I talked to. The hotel needs and update and is very loud from room to room. Food was ok for a quick breakfast and food area was clean. Not many food service options without traveling about4-5 miles.

    2
    « Quick Overnight stay »

    Much better options in the area. Price was decent, but hotel was dated and our room was not in the best shape. They only had one person working the front desk and breakfast area in the morning and the hotel was crowded. Front of the hotel has s terrible septic smell when we were leaving the next morning. Will stay at another property in the area next time.

    2
    « It is OK! »

    The morning front desk employees are the worst! They gave me an attitude while I was checking out. ): Seriously! Sorry to interrupt your morning chit-chat ladies ): But the evening front desk employee! I love her! I did not got her name.

    4
    « Great price, helpful front desk personnel, clean room »

    Unexpectedly, I needed a place to stay with my three grandchildren. The Best Western met our needs and was very, very reasonably priced! Friendly staff, clean, safe environment-- I can definitely recommend this hotel.

    4
    « A little pricey, but clean and nice »

    This hotel is nicely cleaned and maintained, and staff are very friendly and helpful. The hotel pricing is, generally, a bit expensive compared to similar Quality or Comfort Inns. Nightly price for having a pet stay in room is $20, which is also high. Overall, a nice, clean hotel.

    5
    « Stranded »

    We were stranded with a broken down vehicle in Roanoke Rapids. Our problems had mounted during our trip from Florida, until finally we were out of luck. The local police gave us a ride to this awesome motel where we found a spotlessly clean room, great breakfast, and most unexpectedly of all, the inn keeper offered to ferry us to a rental car location. We found the one thing that we needed more than anything, a friendly person. I would not hesitate to stay at this motel again on any trip in the area and I recommend that you stay here too. In case you are wondering, you won't hear the interstate as there is a large sod berm protecting the property from road noise. Thanks!

  • 5
    « Overnight stop on way home from Daytona Bike Week »

    Booked on Hotels.com; good price at the area I wanted to stop for the night. Parking lot good size with lighting so I didn't have to unhook my trailer with m/c. Prepaid so check in quick and easy; elevator to second floor so no trouble getting luggage to room. Nice room with everything we needed; fiancee really liked the comfort of the bed. Good breakfast buffet set us up for our second day on the road.

    4
    « Very nice lodging »

    Overnight stay traveling back from wintering in Florida. Very nice and clean lodging...spaciious room. Beds a bit soft, but overall, we were very pleased and will definitely stay here again when in the area.

    5
    « Easy in-easy out »

    Clean, good variety for breakfast. room and facilities in good repair, exceptionally friendly staff, close parking. Ice machine full even after morning rush, internet easily accessible, TV not complicated. price was great too. Everything I needed.. Would definitely stay again.

    5
    « Completely surprised »

    My agenda was Florida where I was registered at another Best Western. They offered a deal if you stayed at two separate Best Westerns and Roanoke Rapids came into play on my way down. It is a beautifully, renovated hotels with upgrades galore. My room was spotless and, surprisingly, REALLY nice. The staff was friendly, nice, helpful, knowledgeable and courteous. Michele, the night desk clerk, actually came up to my room and helped with my "Smart T.V." that wasn't quite set up for use yet. Breakfast was convenient, arranged well good and completed. You cannot beat this hotel, especially for the price. I'd go back in a minute.

    4
    « Comfortable and convenient »

    I recently visited N. Carolina for my aunts funeral. Best Western Roanoke Rapids was priced very reasonably and looked nice online. I was relieved to arrive and see that the pictures online were comparable to seeing it in person. The staff is very friendly and helpful, the rooms spacious and beds comfortable. It was also conveniently located alongside I95. I would definitely recommend Best Western Roanoke Rapids.

    5
    « Beds Swallowed Us Up »

    The overall location of this hotel was perfect, directly off the highway (you can actually see it from the highway). The front desk staff was very helpful and very attentive to our needs to arriving late (paperwork and room keys were waiting on us upon our midnight arrival). The rooms were very clean, the bathrooms were very clean, the comfort of the beds was AWESOME (felt like the mattresses swallowed you up), the breakfast dining area and the food was amazing. The staff handling the breakfast area was very thorough on making sure the tables were wiped off immediately after guests left and making sure the items were stocked up, coffee was fresh, counter wiped off and cleaned up too.

    5
    « Very pleased with this Best Western Hotel »

    This is my 3rd stay at this Best Western during the last year on return trips coming home from Florida. Each stay has been excellent. Friendly, professional staff, very clean rooms and nice breakfast. I highly recommend this hotel.

    1
    « Dont Stay »

    Dirty, smelled like smoke, bed was very uncomfortable. Renovation and really needed it, the show had mold, chipped paint and VERY dirty. We almost lefty in the middle of the night it was so bad. We had people in the middle of the night try to get into the room, glad I set the dead bolt.

    4
    « worth the money »

    Good value for Money. Was very pleased. Arrived very late with out a reservation. This hotel is also pet friendly as we had our puppy with us. Hotel was clean. There were some repairs being done to breakfast area but an alternative dining area was set up.

    4
    « Clean Place to Stay »

    The staff is friendly and represents the Best Western brand very well. We needed a pet friendly hotel and this hotel accepted our pet. I wish there had been a designated pet walking area and a pet waste disposal site, but other than that and a too soft mattress, we could not have been happier with our choice of hotels.

  • 4
    « Clean comfortable good stay. »

    Pleasant surprise in the country. I was heading north on a new10 day business trip. Was about 600 miles from home and tired. Found this place to be perfect. Good clean room with strong Internet a more than adequate breakfast and quiet. There were some electric company crews there that were gone early I didn't hear them leave at all.

    5
    « Very Satisfied »

    I stopped at this hotel on my way home from FL and found it to be the perfect choice. Although the lobby area was undergoing renovations, there was no noise to interfere with my sleep. The room was clean and well appointed. It came with a nice size refrigerator and microwave. The free WIFI worked well. The choices at the included breakfast were varied. The front desk staff was very friendly and helpful with restaurant suggestions and directions to them. My only suggestion would be a larger sign on the road pointing out the hotel. My GPS only guided me to make a left hand turn at the exit. After that it was up to me to find the hotel in the dark.

    4
    « Good Hotel just I had noise and check in problems »

    Don't get room near the lobby...to much noise, pool, gym, breakfast and then constructions, but they gave me full refund....room was clean, microwave and frig and good bed, desk and desk chair and also easy chair...

    3
    « Wrong Description »

    We were offered a non-existent type of room. The hotel was not prepared to receive us upon arrival. We needed 3 beds for adults and were offered this option, but found that this situation did nto exist in the facility after we arrived. It was too late to change hotels at that time.

    5
    « Top Shelf »

    All you could ask for at a very nice price. Checked in late night. Room was ready. Receptionist was friendly and efficient. Room was clean, odor free, good tv. Temp in room was good. Good night sleep and shower. Nice, free breakfast. Convenient parking. Fast check out.

    4
    « Nice place but »

    Made our reservations over the phone and we were very satisfied with Cheryl..We asked if we could sign up for the 25$ gift card promotion and were told we could do it when we checked in. Upon arrival the check in agent seemed to busy for us. Initially we had to go find her as nobody was behind the desk. When we asked the agent...Gunta was her name..about the 25$gift card sign in she said we would have to go online or call the 888 number on my rewards card. I pointed out that the advertisement that was on the counter in front of her stated we could sign up at the front desk. She basically dismissed me and said call the 888 #.VERY RUDE!!!...other than the one rude person the place was great..fair price...good location nice breakfast...I finally did call the 888# and discovered that Cheryl who we had contacted by phone for our reservation had taken the time to put us in for the gift card...Kudos to Cherly thumbs down for Gunta,

    5
    « CLEAN AND FRIENDLY »

    good off road location. dining close by.staff very friendly.nice little welcome gift.breakfast area was large and well stocked with hot food and good coffee.well sized room with 2 queen beds as requested.above all VERY CLEAN!

    4
    « Vacation »

    Everything was good, room clean, breakfast woman was helpful and friendly. Check in and out person was very nice. No oroblems. The only thing I can complain about is the shower pressure. Very slow. The hotel outside was nice. Overall very clean inside and out.

    5
    « Wonderful stay »

    ReLly enjoyed the quiet heating/air conditioning system, clean room, clean beds AND the tv remote packed in cellophane to prevent germs from being transferred from previous guests! Really caring for guest comfort and health.

    5
    « Great place to stop off I-95 »

    We travel back and forth to Florida from NY, each year. This place was great.... The rooms are very clean and neat. The Wi-Fi and TV work well and the bed was very comfortable. The rooms with 2 queen beds are a bit tight, but everything was So clean, it didn't matter. The breakfast had eggs, biscuits and sausage gravy and sausage along with waffles, cereal, etc. Well maintained breakfast area too.... Friendly staff and the clerk who took our reservation looked up our reward points even though we had forgotten to mention it when we called. Well done.

  • 4
    « good hotel »

    hotel was clean, comfortable bed and pillows, breakfast substantional and good, quiet location, staff very helpful. TV had a good picture, internet worked well. enough towels. I would recommend this hotel to others.

    3
    « Ok for 1 night »

    Used as stop over on way to Florida ...that was ok for one night but not for longer...needs lots of updating and a better cleaning job for the room we stood in ....down the road we made sure best western was not on our list for another one night stop ....disappointed in this best western ..but since each is separtely owned and operated ...the shame is on this owner

    4
    « Over Night stay »

    We selected your hotel by chance. Our reception was warm and informative at the front desk. The price was right. Our room was clean and adequately appointed. Morning breakfast was a pleasant experience. The breakfast hostess was welcoming and kept the area clean and well stocked.

    5
    « nice »

    It was more than I was expecting. The room was very clean and up today. It was my first time in a BW also. The free breakfast was very nice as well. I would stay with this hotel again. You really get a lot for you money with the Best Western.

    4
    « Nice place to stay »

    Toilet sits kind of low but other than that, clean comfy bed and decent breakfast courteous and friendly staff. Easy access off I 95 easy to book rooms and definitely will always use that BW and recommend

    3
    « Adequate not great »

    This hotel was ok The room walls, rugs, bath need updating. It is as clean as they can get it. But things are old enough they don't show clean. Breakfast was ok, typical fare. Hotel was close to i95 but you don't hear road noise. Looks they they have tried to update halls. As always in most hotels wifi not great.

    5
    « Great hotel »

    This is literally right off of 95. Perfect for an overnight in ur travels. The hotel is clean and up to date. I felt it was a good price for what u got. The bed was very comfortable. They offer breakfast but we left very early good stay we would happily stay again!

    3
    « Nice place to stay »

    Clean. Comfy. Affordable. Comp breakfast was just OK, but its free... Coffee was terrible. Nice people. Don't eat at the Carolina buffet down the street - it really stunk! Convenient for us as it was Half way from Connecticut to Florida. Would stay again on our next road trip.

    4
    « Sheltering in place! »

    We had made a reservation at this location prior to winter storm Jonas hitting the east coast. The staff, especially Alice, was still very helpful and attentive even though conditions were not favorable.

    4
    « Appreciation »

    A homely hotel with nice people. Clean and tidy room. My wife loves the complementary replacement essential kit. We enjoyed the cookies and and coffee at check-in. The Breakfast was great and the Chef of the day was great. Thank You!

  • 4
    « Good value for price »

    We were travelling on the I95 heading to Florida and needed a one night stay - it's a challenging finding a place that accepts dogs - BW did and they gave us a room on the main floor near the door so it made it easy for us. Breakfast was provided (full) - the room was fine - nothing fancy but worked well for the night....

    4
    « refuge in a storm....found nice place to stay »

    Needing a refuge in a bad ice/snow storm, I came into the Best Western and found a no-hassle, well-priced, clean room to bed down for the evening. Front desk personnel were accommodating and showed genuine concern for customers in my observations.

    4
    « Stop off I95 »

    Heading south and chose Best Western to get some rest. Nice place right off the highway. Very friendly staff and nice rooms. A good stay for the value. We were in and out with no problem and had a nice breakfast - thanks to friendly staff.

    5
    « Excellent stay »

    This was a very convenient place to stay on the way to Florida. Close to the highway but quiet. Staff were helpful. The exercise facilities were clean and in working order. We found a nice restaurant in the 'downtown' area that was a real find. Breakfast room had a nice selection of foods. There were scrambled eggs early on.

    4
    « A PLEASANT STAY »

    We were traveling with our pet cat, Mr. Squeakers, so we required a pet-friendly room. Our assigned room was ground level, clean and odor free. We were very pleased with the accomodations. The desk clerk was very helpful and courteous.

    5
    « Great nights sleep »

    Always stay at Best Westerns when we travel. Very comfortable and clean. The beds are the best for a good nights sleep. The staff is very friendly and helpful. Membership to your hotel is a great bonus.

    4
    « Great last minute choice! »

    We were so surprised at how great this hotel was during our overnight stop from HHI to Maryland. The weather was terrible and we were lucky enough to find one of the last rooms at the hotel and they were very kind, pleasant and helpful. My only complaint was that all the restaurants were closed on Sunday morning so there's really no Sunday brunch there but the hotel breakfast was better than most relative to the breakfasts you get at hotels like this one. We probably will choose this hotel again.

    4
    « nice place to rest for the night »

    Hotel is comfortable, updated and all around in excellent condition. Staff was courteous and pleasant. The full breakfast was also excellent with a wide variety of selections, hot and cold. Only gripe was a slightly noisy A.C. unit.

    5
    « travel »

    this hotel was excellent. The room was immaculate. the staff was courteous. We always stay at Best Western Hotels when traveling. They always meet expectations. This hotel exceeded expectations.We would stay there again without hesitation.

    3
    « Overnight »

    Both sides of the King bed in room #138 were broken-down, which caused a restless night of sleep and sore backs for my wife and I. Strongly recommend a new mattress/box spring. Extra pillows in the closet would have been nice.Great breakfast

  • 3
    « Decent hotel »

    My wife and I stayed here on our way south. Hotel was easy to get to, right off the highway. Decent hotel, room was clean but smelled of cigarette smoke. Bed linen and pillow were clean but skimpy. If you plan on eating at the free continental breakfast, get there early. They were running out of stuff when I got there. I am not sure I would stay there again. I think I would try another hotel in the area.

    4
    « Clean and friendly »

    The room and the breakfast for all of our needs. Paid in the 80s so very happy with what we got for the price. Everything was clean and the room was nice and cool. Breakfast was mediocre but still good for the price

    4
    « Pleasant Stay »

    Clean comfortable room, above average breakfast included. Very friendly staff. Room was amble size, however, the bathroom vanity is in the main entrance way behind the entrance door, and open to room. Hotel is located directly off I-95, restaurants and shopping a short drive some two miles away.

    4
    « Incodent on leaving the shower »

    I was very pleased with the room it was very nice and clean The only negative moment I encountered was upon leaning on the support holder outside the shower it almost came out of the wall I wrote a little note explaining the problem and handed it to the desk clerk

    3
    « Stop over »

    This is an ok hotel to stop over not for a long visit. We stopped here as part of a transition to SC. Very basic room with refrigerator and microwave. Breakfast included with waffles and biscuits and gravy. The bathrooms are tiny. The staff is nice and helpful. The hotel was nicely decorated for Christmas.

    4
    « Worth staying here despite not at main exit. »

    Had been staying at another hotel for several years on drives North. Have non shedding dog. Place is clean and has new carpeting throughout. It is less that 2 miles from all the food choices at the next exit, and no need to get back on I-95 using a simple and direct road in front of hotel. We will use this as our regular stopping place in the future.

    5
    « Great stop over! »

    I was only staying for a night while I traveled from Maryland to Florida, and it was a great place for a stopover! The night staff was friendly and helpful, there was a mini fridge AND a microwave which I really liked because I had food I had wanted to heat back up from earlier in my trip. I didn't get up in time for breakfast so I can't comment on that, but that's just because it was so nice, comfy, and quiet in my room.

    5
    « Trip to Florida from Canada : 1st arrival the 24 of Oct. and 2nd the 28 of Nov. during my trip back home. »

    All the staff working the two times that I was there, were very polite, helpful, and very well-informed. You can be sure that on my next trip, I will stop at your hotel again. Nice and clean hotel, room clean and comfortable. We had a good night sleep and we were ready for travelling the next day. Thank You all. Jean Claude Roy, #6006636501206215

    4
    « TRAVEL REVIEW »

    staff was friendly and helpful. Rooms were clean and well stocked with amenities. Food for breakfast was hot and tasty. I would recommend a stop as this hotel for anyone traveling the Route 95 corridor.

    5
    « can't remember »

    It has been 10 days since we were there and i have stayed in 8 different places and can't remember anything about the room as we got up early 4 am and left. If it was bad I would have remembered that.

  • 5
    « Great Stay »

    Everything from check-in to check out was great. The queen beds were comfortable and the rooms were spacious. The microwave and fridge were an added bonus. The breakfast was ready on time at 6:30 with sausage, gravy, biscuits, fruits, and many other items to choose from. We will definitely stay here again when passing through.

    5
    « Great stop over! »

    This was our 3rd visit to the Best Western and it never fails to satisfy all our needs. Our room is always clean and comfy.. WIfi works nicely and the breakfast is super good! The best part is the most resonable rates you can find! Especially considering the class 1 service, you'd expect the rate to be higher. The staff was very friendly and helpful, especially when I was making a mess of cooking a waffle! :) Wonderful place which I'm sure we will always make this hotel our stop over when traveling 95 to the south. Easy on and off too. Lots of good restaurants in the area also! Can't be beat!!

    2
    « Needs upgrading »

    For another $15.00 a night I could have stayed at the Hilton Garden across the way. This hotel was old and really needs some cosmetic upgrade. I was very disappointed in the quality of this Best Western. I will certainly hesitate to recommend this to any one.

    4
    « helpful suggestions »

    The road leading to the hotel not marked and very dark. Almost passed it up. Get a sign up by the gas station and you may get more business. Breakfast was great. Food hot and ready to be eaten at 630. Very helpful when traveling.

    3
    « Good value for a quick night's stop »

    The room was clean and serviceable. The room was dated but in good working order. The staff was very friendly and helpful and while located close to the highway we didn't hear any traffic during the night.

    5
    « Great stopover traveling from Maine to Florida! »

    We had an excellent night at this motel. The room was very clean and comfortable and the excellent hot breakfast got us off to a great start for continuing on to Florida. A great stopover when traveling.

    3
    « Not bad for one night. »

    Bed was comfortable but was a little itchy for my wife and I in the middle of the night. Not sure why. Searched for bedbugs but didn't find any but she had a few bites on her in the morning. The breakfast was not very good at all.

    5
    « theresa calnan »

    Excellent. One of the nicest Best Western we have stayed in. Also, they provided water gift packet upon arrival and their breakfast was perfect. The room was perfect and had a fresh non perfumed smell. I noted the number in my cell for the next time we travel this same route. Excellent stop.

    5
    « MY EXPERIENCE »

    My family and I were going on vacation & used BEST WESTERN Roanoke Rapids to stay over nigh then continue on in the AM .Everything was excellent ,Including the staff and I would certainly recommend this hotel to anyone

    3
    « The bed was good but.... »

    The bed slept well and the place was reasonably clean. Didn't like that my non-smoking room was on the same hall as smoking rooms. The smell of smoke was VERY prevalent in the hallway. Smoking rooms should be well away from non-smoking rooms!

  • 3
    « Need more staff »

    We checked in around 4 in the afternoon on a Sunday and the process was quick. I noticed that most of the guests were placed on the far end of the second floor (there are only 2 floors btw). Isay that because there were only a few vehicles on the parking lot. When I called the front desk for extra towels I was told that it will be a while since the front desk staff is the only one in there and she will deliver it to us. I went down stairs and pick it up myself. The next morning I went to the gym and there was no towel, so I found somebody who came out of the housekeeping room and asked for towels and he cant find any on the housekeeping room. There is no disinfectant in the gym and their equipments are kinda outdated. There were some guests that were loud coming back past midnight and since our room is close to I 95 side the noise kept us awake.

    5
    « Wonderful Staff »

    The room was Very clean!! The food was good so it was a Nice breakfast! Wonderful staff! Me and my husband stay here every time we come to Roanoke rapids! The prices are the best...its a very Quiet area. .

    3
    « One night stay »

    This Best Western is good for a one night stay only. Room was almost clean. I was greeted by a big black spider and lots of dust bunnies hanging from the ceiling. Bed was terrible. Must have been 30 years old! Bathroom fixtures the same, faucet coming away from wall, handrail loose. Probably will not stay there again.

    5
    « Excellent short stay »

    We found the hotel through I95 travel magazine. They had a coupon! Price was great so we were a little leary, but it turned out to be an awesome find! Very clean hotel. Staff was very friendly. No amenities/resturants at exit, but we were able to have food delivered that the front desk helped us with, within 30 minutes on a Saturday! Good stop on our way home from Florida! We would definitely stay again!

    4
    « Very happy »

    Room was clean, I app that Evan the remote was clean and bagged, I have not seen that at very many hotels. I would like to note that myself suffer from allergies and did have to clean the filter to a/c it was a little dirty but not seriously bad, I choose Best Western that night by location and by previous experience the night before at your Tully Ny location the room there was just as clean and the a/c filter was excellent. Both locations staff were very friendly and helpful.

    1
    « Horrible!!!! They give you smoking rooms regardless of what you book!! Customer service is the worst I've ever seen!!! »

    I booked 2 non smoking rooms as a sleep stop while driving from Florida to NJ with my 4 children and was put in 2 smoking rooms. When I approached the lady at front desk, (who said she was the assistant manager) after getting in the room at 2:30am, about the issue she said they only had smoking rooms and my booking came in as a smoking room. I showed her my confirmation (picture attached) and she said you may have non smoking on the confirmation but that's not what you came through as. I'm not sure what that means or how that happens and I'm pretty sure when you get a confirmation it is "confirming" what you paid for... But apparently not at this hotel. After she advised me there were no more rooms in the hotel and that they were completely booked from 7pm at night I showed her that I booked the rooms at 11:50pm online and had many options of room types to choose from when I booked. She was not nice or friendly about it at all. I explained to her that I understood it wasn't her fault and that she may have gotten it sent over as smoking but that's not what I paid for and my confirmation was showing that. She then said I can show you that you came through as a smoking room and proceeded to show me a paper that didn't say anything about smoking OR non smoking. It just had my information on it. I asked to have a copy of that paper so I could take it up with the manager in the morning....being it was 2:30 in the morning at the moment...and she said..."oh I have to cut some information off of it because it's the voucher from Priceline and I can't reveal the price they pay for the room to you". I advised her that at that point I didn't really care about what they pay for the room and it was fine for her to cut it but if she could just initial that she cut the paper and that I stayed in a smoking room. I also at that point asked do the managers name so I could speak to them in the morning. She kept trying to tell me that I could talk to whoever I wanted to but I want gonna get a refund and that, and I quote, "I see this happen ALL the time, and no one ever gets a refund! I at this point was completely losing patience with her and said "I will take care of it, you don't have to worry about it. If I could just have a copy of whatever you have so that I can take it up with someone in the morning..." Well after fighting with me about how I was still gonna have to pay for the room regardless of who I took this information to in the morning she put her initials on it and slammed the door! And never game me the name of the manager. Worst customer service EVER!!!! Major customer training needs to go on here....especially if you are a manager of any type! The customer is always right....even more so when they have proof!!! And to think we were in the south....usually it's service with a smile. Not here at the Best Western Roanoke Rapids. Nasty assistant Managers, who don't want to help the customer but instead tell them how they WILL NOT get any help from the company, is all you'll get here!! Oh and apparently...according to the assistant manager, if you book a non smoking room online you won't get it!! You'll get whatever type of room "comes through the system"...regardless of what your confirmation says. Because "she sees this happen all the time"!! Clearly on top of the customer service training they need a system upgrade of some sort!! I WOULD NOT recommend this place ever!! Go an exit before or after and give those hotels your business. This one doesn't deserve to stay open!!

    4
    « Quiet Location »

    The room was nice, clean and comfortable. We stayed one night on our way to MB. The breakfast area was nice and well stocked. The staff was friendly and helpful. My only complaint was the odor from the HVAC unit in the room. I had to shut it off to get rid of the odor. Thankfully we didn't need it.

    5
    « Stay here with confidence »

    Everything was great. The price was best in the area; room was clean; staff very friendly. There was even a tray of cookies when we checked in -- a nice touch. Breakfast was good; the lady greeted everyone with a smile and friendly hello; she kept the entire area clean and refilled quickly. Definitely recommended; will stay here again on our next trip.

    2
    « Roanoke Review »

    People were great, facilities were great, breakfast was a bomb. Everything was perfect until breakfast. Threw away biscuits and gravy. Man next to us tossed his waffle. Had yogurt and banana but everything else was so good that we would go back and eat breakfast out.

    4
    « Sufficient for my needs »

    While traveling for a funeral, I had to sop for the evening. It was easy to get to, clean and well lit. Since I was not looking for much, it filled my needs. The staff was friendly, rooms were clean and breakfast looked more than adequate. Cons were my door didn't lock correctly from the outside, but did from the interior. And the A/C wouldn't get cool enough. I would stay there again.

  • 5
    « Comfortable and Clean »

    My Partner and I are on an Extended road Trip, we are From the Bahamas and and just Taking in the sights. The Staff is Excellent and the Room was nice. WE WOULD DEFINITELY RETURN. Thanks for the Southern hospitality.

    5
    « Great place »

    Nice clean hotel with absolutely wonderful staff. We will surely stay there again. Check in was quick, rooms were very and clean nice and staff was great. The morning breakfast was wonderful and all anyone could possible eat.

    5
    « Glenis »

    Very good service. Clean, good room service. There breakfast was good. They had wifi. Comfortable bed, everything was clean. Provided extra towels when needed, extra soap. Everything was clean and beds were made good.

    5
    « Ideal Location and Service »

    We were on a trip along I95 in North Carolina and stayed at the Best Western Roanoke Rapids. The hotel was just off the interstate in a very quiet setting. The hotel is well maintained and staffed with caring and professional people. Although close to the interstate there was a great choice of restaurants close a short distance from the hotel. The rooms was clean and well stocked and serve a fresh hot breakfast. We had a great night's sleep and were back on the road quickly the next morning. This hotel is perfect stop if you are traveling along I95.

    2
    « Filthy bathroom and carpet! »

    There was mold in the bathtub. When the bathroom door was shut, the back of the door was disgusting. The bathroom smelled of urine. The bathroom floor and carpet were filthy! Both ladies at the front desk were both lovely people! Very courteous and helpful!

    2
    « Not Again »

    No Heat in room, The heater won't change over to heat. Just blew cold air. Some one had smoked in room and hallway, Breakfast had no forks, I was told they were out of stock. The room needed paint and just cleaned up.

    5
    « Night to remember »

    I spent a night here and it was lovely. It was after my birthday party and i had a long few days before. It was definitely soothing. The whirpool tube was everything. It was also very quiet. The bed was comfortable.

    5
    « Clean and cheap accommodation along the I95 »

    Rooms are clean, plenty of pillows, in room fridge and coffee maker. Check in was quick and the desk attendant very pleasant. Easy access to I95 and a five minute drive to restaurants. Typical breakfast bar is included which is very good. Scrambled eggs, biscuits and gravy, coffee and hot water for tea. Only down side was the lack of fresh fruit. There was fruit bowl but it was empty and did not get refilled Have stayed here many times and will stay here again

    4
    « Very Nice Best Western »

    We selected this hotel due to the mileage point for us during our multi day trip south. We like to stop between 8-9 hrs. of driving. We also like the Best Western brand and are Rewards members. That said, this particular hotel was in a very isolated part of Roanoke Rapids, with the prior exit for this city being more in the hub. Also when exiting off of 95 S, the website had the wrong direction, telling us to turn left, rather than turn right. We did ask them to fix this error. After you turn right, you will once again turn right onto Sheraton Dr. and drive along a road with nothing else on it but this hotel. We assume that they believe "if they build it, they will come", but right now, isolated. For dinner, we were able to drive straight (another right out of Sheraton Dr.) along Rt 125 about 3 miles to an intersection where all the other hotels and restaurants were located. The hotel was very nice and used to be a Holiday Inn Express, so some of those features were still evident. Everything was clean, breakfast was good, WiFi worked, TV was fine, and beds were comfortable. My only "complaint" was that the extra chain lock on the door was missing. I did not feel unsafe but this should have been replaced before renting the room. Staff was very nice though not excellent. For our one night stay, we were pleased. I was able to get the AAA rate of $71.00/night plus tax.

    5
    « very clean and nice staff »

    there are four areas I find important when rating a motel. Convenience, Cost Cleanliness and Customer service. This Best Western excelled in all areas. The only thing I would change was to have restaurants at the same exit. We had to return to the other exit to eat and there were many places to choose from there.

  • 2
    « Poor Customer Service »

    I booked my hotel room online. When I got there I noticed a AAA sign. I asked the hotel clerk if I could give her my AAA card for a discount. She said that since I did the transaction online that she was not able to give me the discount. What ever happened to "Do what it takes to satisfy the customer"? She should have cancelled my room and submitted the transaction herself and given me the discount that I was entitled to. On a positive note, there are many other hotels within the area that I will go to on my next visit which is monthly.

    4
    « Best Western »

    The aminities I enjoyed the most were the microwave and refrigerator. Many hotels have gotten away from providing microwaves and refrigerators. It is nice to have when you have left overs from a restaurant or in this case there was a major storm and you don't have a place to put or warm food.

    3
    « Not the best. »

    Arrived late and tired, had a king bed reserved for us. Staff was helpful. The bed was too soft started Saturday with a sore back. Air conditioner would not cool the room off enough to get comfortable. Didn't eat the breakfast but everything looked and smelled great.

    5
    « best western »

    We travel quite a lot and always look for hotels with reasonable prices ,plenty of non-smoking and close to the highway also we look for restaurants close by. We have stayed at many Best Western in the past, but this was probably before hotels started the service we now signing up for. I think this a very good idea, a long time coming. I do recommend this to my friends. James McAlpine

    4
    « Overall happy »

    Great shower head and awesome water pressure. Great shower for this traveller. Good internet and speed. Easy on and off at I-95 exit with fuel nearby. Check in was a bit slow as I had to wait for a staff member to arrive other than that 7/8 outta 10.

    3
    « Not so nice! »

    Needs a lot of upgrades. Bathroom was in need of repairs and updates. Cigarette smell in hall was nauseous. Uneven shower curtain and wrong size. Rust on door. No fan in bathroom. There was dust in places that should have been cleaned.

    4
    « Great Stay »

    Hotel convenient to I95 but relatively quiet at night. Lots of restaurants within 2 miles. Excellent breakfast, nice clean rooms, friendly staff. Forgot a small purse at breakfast which the Hotel staff recovered with money and credit cards intact. Thanks for your honesty!

 

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·Desde la carretera 95 norte: tome la salida 171 en el semáforo y gire a la izquierda. Recorra una breve distancia hasta el siguiente semáforo y verá Sheraton Drive a mano derecha. Verá una gasolinera Shell en la esquina. Una vez que gire a la derecha verá el BEST WESTERN Roanoke Rapids Hotel and Suites a mano derecha. ·Desde la carretera 95 sur: tome la salida 171 y gire a la derecha al llegar al final de la vía de salida. Verá Sheraton Drive a mano derecha. Verá una gasolinera Shell en la esquina. Una vez que gire a la derecha verá el BEST WESTERN Roanoke Rapids Hotel and Suites a mano derecha. ·Desde la salida 173 sur: Al llegar al final de la vía de salida, gire a la derecha y, en el ter...

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