BEST WESTERN Plus Inn at Valley View,  Roanoke

4.5/5  - basé sur 988 notations.
5050 Valley View Boulevard NW, 24012-2038, Roanoke, United States - Ver el mapa
+1 540 362 2400 +1 540 366 0789

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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El BEST WESTERN PLUS Inn at Valley View está situado junto a la carretera interestatal 581 en la zona central de Virginia y proporciona a los huéspedes un cordial servicio, unos servicios imbatibles y una magnífica ubicación a sólo 1,5 kilómetros del aeropuerto, las tiendas, los restaurantes y otras muchas atracciones, algo idóneo para explorar la ciudad o hacer negocios. En las inmediaciones de este céntrico y encantador hotel de Roanoke los huéspedes podrán encontrar atracciones, actividades y experiencias para todos los gustos. Los cazadores de gangas apreciarán especialmente las compras en el cercano centro comercial Valley View Mall, los entusiastas de los deportes podrán asistir a un partido en el Moyers Sports Complex, los aficionados a la historia podrán visitar el centro Berglund y el Museo de Arte Taubman y los amantes de la gastronomía podrán disfrutar de productos locales recién recolectados en el mercado de granjeros del centro de la ciudad, todo ello a poca distancia en auto del hotel. Los huéspedes de este hotel exclusivamente para no fumadores de Roanoke podrán disfrutar de habitaciones equipadas de forma muy completa con televisores de pantalla plana LCD de 37 pulgadas con canales por cable y vía satélite y HBO® y acceso a Internet de alta velocidad inalámbrico. Entre otros servicios e instalaciones del BEST WESTERN PLUS Inn at Valley View se incluyen también una piscina cubierta climatizada y un desayuno caliente completo gratuito todas las mañanas. Los huéspedes en viaje de negocios que se alojen en el BEST WESTERN PLUS Inn at Valley View apreciarán asimismo las instalaciones para reuniones de este hotel de Roanoke, los servicios de negocios ofrecidos en nuestras instalaciones y nuestra fantástica ubicación a poca distancia de Advance Auto, Carilion Clinic y Norfolk and Southern Railroad. Reserve su estancia y ahorre en hotel mas cordial de Roanoke, el BEST WESTERN PLUS Inn at Valley View. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 992 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
551
Muy bueno
 
276
Bueno
 
106
Mediocre
 
33
Horrible
 
26
Con amigos Con amigos 58
De negocios De negocios 157
En familia En familia 326
En pareja En pareja 316
En solitario En solitario 82
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BEST WESTERN Plus Inn at Valley View,Roanoke
  • 3
    « Nice motel but too many dogs »

    We stayed here for a few nights in November. The room was quite nice with comfortable beds and a nice flat screen tv. We stayed here so we could attend a Virginia Tech game and see some of the area. The people in the room next to us brought their dog and didn't care that it barked continually while they were not in the room. The dog family even went to breakfast together at 7:30 am which meant we all got an early and unwanted string of barking. This in turn got other dogs going in other rooms. I like pet friendly hotels but the hotel needs to have a way to deal with red necks that don't give a damn about anybody else and bring dogs that should be left elsewhere. We told the front desk there was an issue but they were not able to address it. The breakfasts were ok but the eating area was quite small and cramped. I would expect that 90% of the time this motel is quite good to stay at, but during Virginia Tech games, they may get some customers that lack basic hotel manners. On the plus side, they were able to provide us a rollaway on short notice since the beds were a bit smaller than expected (maybe full size rather than queen size) and would not have easily accomodated two adults per bed.

    5
    « Wonderful Stay for Conference »

    Our meeting was about 10 miles away - nice room and convenient place to stay - well marked entrance to hotel - awesome breakfast and coffee - good parking and well lit lot for our late evening meetings!

    5
    « Two night stay »

    My wife and I stayed at this great hotel two nights on our resent visit to Roanoke. A great experience with the staff and also the breakfast. We will be sure to stay at this Best Western on our return visit to Roanoke.

    5
    « Great Stay at Best Western »

    Dad was in hospital and I popped into this Best Western, felt good to be in safe, clean spot ... after worrying all day. Front Desk agent kind and understanding, Borrowed phone charger as my phone was dead and of course I was anxious.

    5
    « BW Roanoke Experience »

    This facility is about 15 years old located near a large shopping complex. This inn is clean and well maintained. Breakfast is a plus including cooked grits. Staff was courteous and professional. Recommend as a good choice if you're staying or visiting this area.

    1
    « Poor customer service »

    We were looking forward to staying in the king size bed no smoking room after a day of hiking at the Blue Ridge Parkway. During check in we were not informed that they downgraded our room. We arrived in a musty smelling double bed room. We returned to the check in desk to be told we were downgraded. Lori blamed Expedia and booking.com for overbooking their hotel. The website was not aware of current room availability because of plumbing problems. We requested Lori refund our room cost. She initially refused and told use to call the website. We sat in the lobby and waited on the phone for a website representative on the phone. Lori then realized she was the problem. Lori is who charged us not the website. She then gave us a refund. She does not have the customer relations skills required for representing Best Western.

    4
    « Away from the highway »

    Enjoyed a relaxing stay in this attractively decorated hotel away from the interstate in a good location. Best Western has come a long way over the years, and provides a comfortable place to pause from all the traffic.

    1
    « Terrible »

    The lever on the sink plug broke off and there was after all over the floor. No offer of help, so I crawled under the sink and did a temp fix as it was very late and we had unpacked or the night. Stuff happens, but this type of incident shows a lack of care about the property. Staff had no clue about simple fixes or any authority to make it right with the guests

    3
    « Try, Try again »

    Things of note for your staff to check out in room 314. The bathroom sink faucet basically has to modes of operation... dripping and full blast. The installed night does not work... at least I was not able to find a switch for it. The show head works... that it is say that it sprays water at you... but that's about it. The selector dial is not functional. The cable TV signal fades out for about 5 seconds every 3-5 minutes... more of an annoyance than anything else. The AC/Heat controls are confusing. Are the controls on the unit used to control it or is the thermostat on the wall used to control it??? Some basic instruction for its use may be in need. My reservation was for two days. For some reason my reservation was thought to be only for on e night. After much difficulty with making the reservation for two nights it ends up being for one night. The on-line reservation site and customer service at the reservation place is terrible. all of the technology in the world and it's still this difficult to make a hotel reservation. I had to spend money to get my "free" nights stay, for a room with a very uncontrollable "full" size bed. Really... a full size bed??? I'm a slightly larger than average build, 5' 9" Male @ 190 lbs and I find it difficult to sleep in that thing. My wife is also slightly above average size... we enjoyed laying close to each other but it was very uncomfortable. The good things about our weekend there were the pool was warm and delightful to swim in, the water in the shower was of good pressure and the hot waster was plentiful, we were given a room that did not face the highway exit which is always loud and disturbing, Breakfast was very good and tasty, and we were able to get an extra towel to clean up after our daughter when she tried to brush her teeth and water from the bathroom sink soaked her, her pajamas and the floor in front of the sink. That made for an amusing moment.

    5
    « Affordable, Clean, Quiet and Comfortable »

    Whenever we drive from the Northeast to Atlanta we stay at this hotel. It is quiet, comfortable, clean and has an indoor pool. I would recommend you get directions to the hotel if you are driving on Interstate 81 since it is not right off the interstate. The staff at the hotel is very friendly and will help you out. The beds are also very comfortable. The breakfast area is small. The mall and restaurants are only minutes away.

  • 3
    « Musty, dated and not great »

    We stayed for one night between Charlottesville and Boone on the Blue Ridge Parkway. The hotel smells musty, there was mold on the ceiling of our room, the toilet wouldnt stop running and the shower didn't work quite right either. While it wasn't dirty it's surely scuffed up, dated and clearly in need of some repair. Some Best Western Plus locations are significantly better than their standard chain, this was not among them. The night before we stayed at a Holiday Inn in Front Royal, which was cheaper and infinitely nicer.

    5
    « GREAT »

    This hotel had everything going for it. Best Western top of the line I try to stay at Best Western on all my trips unless not available This was my favorite. A lot of restaurants and shopping near the hotel

    2
    « too many fixable problems »

    I stayed at this location twice in a week. If all I wanted was a comfortable bed and a decent breakfast, this hotel would be fine. There were just too many other issues for me to recommend it. The one sign at ground level, partly hidden behind a competing property's sign made it hard to find. The internet service was intermittent and weak even when it was working. The ice machine on our floor was out of order. The room on our second stay smelled musty/moldy. The shower didn't drain very well. The toilet seat was loose. The arrangement of furniture in the room made it impossible to get the luggage cart into the room far enough to be able to open the closet door. Even though I am a Best Western rewards member, I will not choose this location again unless I learn that these shortcomings have been addressed.

    5
    « Nice Hotel »

    Superior mall location and excellent staff. Rooms large and very nice. Hotel is also quiet and has a good solid comforting feel about it. You can tell this hotel has strong management and the price point is a bargain for the quality.

    4
    « business trip »

    Overall experience was good. Friendly staff. Hotel in older, but comfortable. Ice machine and vending machines were out on the second floor. Beds were okay but not great. Room was very clean. Express checkout would have been very convenient, since I travel.

    5
    « Kid friendly hotel »

    We stayed two nights recently and have zero complaints. We were welcomed with fresh baked cookies and lemonade which my children loved. On Sat. they ran out of cookies and one of the nice front desk ladies made a special trip to the store to buy cookie dough to bake more cookies. The staff were extremely helpful and friendly and the rooms were clean and comfortable. We will definitely stay here again!

    5
    « great place »

    this is one of the top 10 Best Westerns we have stayed in. From first impressions to check out this was one of the best. Friendly people work there and this is very important. I would stay there again and recommend it to others.

    4
    « Clean comfortable and convenient »

    About 5 minutes off I-81 in a commercial area near the airport. Hotel was clean and quiet with a nice hot breakfast. Checkin was quick and friendly. Pet friendly with a $20 fee. Several major chain restaurants within a two minute drive.

    3
    « Worn, drab, and just good enouh »

    Maybe I've been watching to much "Hotel Impossible" with Anthony Melchiorri, but I was expecting a more up-to-date hotel, for the price we paid. It is far from being the cheapest chain hotel in Roanoke. The hotel is long overdue for a remodel. We concluded that it was a "traveler's hotel" where most guests are passing through on 81, so the staff probably did not care about really putting effort into a best of care. People will be staying one night, then continuing their treks to points north/south. I think the philosophy of the management is to get it "just good enough". Just some things I noticed: 1) The mattresses are extremely cheap and uncomfortable. Both of us woke up with sore backs and hips. More objectively, when you sit on a mattress and can hear several springs go "boing-spreeeng-bing" you know the mattress was cheap to begin with, and is now completely worn out. The mattresses are substandard. Additionally, the sheets, blankets and bedding is very old and should be replaced. 2) The toilet took several flushes to work. This is probably a factor of overuse, under-maintenance over the years. Grime and black stuff was starting to appear in the cracks around the tub and walls nearby. The "rubber ducky" had black substance on the bottom. I shudder how many children used this in their bathtubs, which they were also using as an alternate toilet. I would recommend getting rid of the ducks, because they are more of a liability than a cute/ funny accessory. 3) The carpets in the rooms are generally worn out and dirty. Colors are starting to fade. I don't think much is spent by the hotel ownership in regular carpet cleaning, is there? Likewise, the hallway carpets are were varying colors of gray and brown. I know companies exist that will shampoo carpets for not very much. I think pennies are being pinched by the management in this department. 4) Not sure why the heat did not respond on the temperature control unit. We had it cranked to 81, and it was still cold for most of the night. The temperature definitely did not rise above 74, because we gauged it ourselves. I think, like the rest of the hotel, these units have seen their better days. All in all, not a horrible stay, but judging from the Tripadvisor comment section, most people are in a love fest with this facility. Nothing personnel, but we would not stay there again.

    4
    « Convenient Location »

    Clean hotel. Conveniently located around restraunts...shopping...Roanoke...and tourist attractions...as well as highway. Good size rooms. Swimming pool and hot tub...grounds are kept clean. Would stay here again. Worth the price. Not too high.

  • 5
    « Great place, good price »

    Stayed here with a friend on a motorcycle trip. Clean hotel and rooms, with friendly staff at a good price. Breakfast area is a little tight, but good food. A little hard to find since it's part of a shopping mall complex, but worth it.

    1
    « Checked Out »

    After trying two rooms upon check-in, I had to check out without staying even one night. The entire second floor was stifling hot and humid, and my room smelled of wet dog. The drapes were streaked with filth, and the windows had dead bugs and webs on them. After locating front desk staff, I asked to be moved to another room, and the front desk staff immediately complied. The second room smelled strongly of disinfectant, had broken hardware on the cabinet, and was also uncomfortably warm. I went to a different hotel, secured a room, then checked out of this one. To their credit, they did not charge me and were professional and polite. I am astonished at the condition of this hotel.

    3
    « Perfectly OK, but... »

    Room was clean, and most amenities are in place. Reception staff scores + on the professional score, but at the expense of friendliness. WiFi is good for browsing the web, but not much else (blocks VPN, ssh and online games even). Wear is showing in some places, but maintenance seems to be on top of the issues for now, so this is mostly of a cosmetic concern.

    4
    « Very good hotel stay »

    Staff was extremely friendly and easy to do business with. Nice amenities with coffee and tea available 24 hours a day. Room was clean and well designed. Good exercise room with sturdy equipment. Close to many restaurants.

    3
    « Great for 1 night »

    For 1 night while traveling this was great. Near, but not right on major roads & near an airport. Fair cost, great staff & breakfast. Room was fine, though the sink drained very slowly. Close to many places to eat or drink.

    3
    « One nighter »

    I needed a comfortable bed for one night that was convenient to get back on the road in the morning. This Best Western is more than adequate and while far from any interesting sites, it did have dining choice within walking distance. Rubber duckie in the bath was a nice touch.

    5
    « Very fancy »

    I loved my stay. The beds and pillows were hard to leave. Towels were fluffy. And the breakfast was delicious. I had just a girls day to shop and eat out. Everything was close enough to walk. Hard to get any better than this.

    5
    « Nice Spot »

    The hotel workers were very friendly and helpful. They gave me great tips for area places to eat and they were very accommodating. The bed and overall room was very appealing and comfortable. I will definitely stay there again on my next visit.

    4
    « Good stopover »

    Spent a night here on our trip down to South Carolina about an hour after we finished the Skyline Drive. Friendly staff, clean rooms, comfy beds. 24 hour hot drinks and cookies. There's an outdoor pool but no one used it while we were there. Our Satnav kept directing us to a field - it's in the middle of a retail park. Large mall nearby (and wifi so we could find the hotel on a map!) and plenty chain restaurants to choose from.

    5
    « excellent customer service »

    very friendly and comfortable accomodations. The staff was excellent, helpful and hospitable. And the location was perfect for our family get together.. great value for rate given. Breakfast was very good and fresh each morning.

  • 3
    « Best Western Valley View »

    The hotel is very convenient to I-81, just off I-581, and adjacent to a large shopping center with several restaurants. The front desk staff was very accommodating, moving from a room which smelled of mildew down the hall to a better room. As a previous review indicated, the hotel had a significant water leak. The carpet in the hall was still wet and the hallway and adjacent rooms all smelled of mildew. Presuming they get that issue repaired, the room was fine otherwise. The hotel is pet friendly and there were nice areas to walk the dog.

    2
    « Smell »

    Checked in and out in about 30 minutes Smell in hallways and rooms....possibly mildew or mold. Contacted Best Western main offices and they gave me a case number. The manager of the hotel then contacted us and indicated that a commode overflowed into the hallway and damaged the carpeting. They tried to clean the carpeting twice ....but it did not get clean. They plan to replace the carpeting. The manager was apparently very upset with our email comments about their handling of this issue. We felt that we should not have been given any of those rooms....in that they knew about the odor before we arrived

    5
    « Night #1 on Blue Ridge Pkwy »

    Met by a very cheery young lady at reception who was a breathe of fresh air after some of the miserable individuals we had the displeasure of being served by in DC. She was charming and joyful evening working the evening shift in a hotel. - now that's customer service! Any ways, the room and location were exactly what we re looking for. Although booking over the phone on the day would have got us a better rate than we got using Hotel.com a month Ago!

    5
    « Nice and Quiet »

    Nice quiet hotel close to the Blue Ridge Parkway. I stayed here on a road trip heading south. Great place to stay. The room was very clean and everything was working fine.The check in staff were very helpful.

    5
    « Comfortable hotel »

    The staff was pleasant, coffee and fruit was available, the hotel was clean and the bed was comfortable. The hotel was conveniently located for area we were interested in going. We had a very enjoyable stay.

    3
    « Problem as noted in other comments »

    I noted the review in another comment location. My problem ahs been with cancellations, and charges that have been made when I I did not stay at the site. This was especially apparent on the charges on July 5th. I was charges $294.58 twice on this date, and I was NOT at the motel. As a result, my review of the motel is not as it has been in years past. I have stayed at the motel during football season for at least the past 20 years or more.

    5
    « Always a good stay here »

    We always stay at this Best Western on our way South. This year it is our 4th stay. We find the front desk to be friendly and the rooms are clean, comfortable and quiet. The lobby coffee is always fresh and hot. The cookies are always a plus.

    2
    « Bad odor »

    Our room, as well as the hallway leading to our room, had a very strong odor. The hallway smell resembled dirty cat liter. The odor in our room was like that of dog urine which had been covered with room deordizer - it made our eyes water. Needless to say we didn't stay, we canceled our room. The gal at the desk was very accommodating and offered a different room, but that room also had a very strong scent. It was as someone had tried to cover the odor with room sprays.

    3
    « I slept well enough »

    This is an average hotel with a small pool, a decent enough breakfast and quiet rooms. It's right near a mall with lots of restaurants and even a Kroger near by, and it's not far from Hwy 81 or the Roanoke airport. There is a small fridge and microwave and they leave a very cute little rubber duck for you in the bathroom. I felt it was a good value for the price I paid.

    5
    « Simple and clean with a Kick butt breakfast bar. »

    Simple and Clean with a kick butt breakfast bar. Rooms were a bit dated - but clean for sure and the breakfast was really kind of not bad at all for a free breakfast at a budget hotel. We were surprised. Make your own waffles in two available flavors, yougurt parfaits, eggs, omlette, sausage, toast, grits, juices, Real nice . Thanks BW I enjoyed our one night stay .

  • 4
    « Nice Hotel & Good Location »

    Good hotel off of I-81 with clean rooms and very friendly helpful staff. Decent pricing for a one night stay without a reservation. Breakfast was limited. Would definitely stay again if in this area in the future.

    2
    « Not as represented »

    My husband booked a one night stay for our family of four and was told the room had queen beds. The beds turned out to be full size. When we complained we were told they only have fulls. Also, there was a very unpleasant odor that was in the halls and room. We could not wait to check out.

    3
    « Good place to stay »

    I would have given this place a 4 except for the lack of seats at breakfast. There were nowhere near enough, and I had to take food back to my room. Everything else was good, clean and comfortable. Friendly helpful staff. Rooms a little better than average.

    2
    « Gone to the dogs »

    No such thing as a "un" pet friendly room. I asked if they had rooms that did not allow pets, agent told me there was no such room-when pet rooms are full, they just put them in a regular room! What happened to caring about people. I want a quiet, clean (really clean-urine and pet hair free) room. Always fun hearing dogs barking while trying to sleep.

    2
    « Overnight stop on the way »

    Looks good on the outside great towels pool looked clean and coffee was fresh. First thing noticed was a very musty smell many air conditioner filter needs changing. The room was very "worn" head board and other furniture was torn, window would not completely close allowing road/airport noise and bugs in. light switches near bed lights dirty. WiFi/internet was about non existent, many TV channels don't work (CBS, ABC). Doors in hall slam shut late and early!

    5
    « Nice place to visit »

    I stay at BW valley View approximately 6 to 8 times a year for medical visits in the Roanoke area. It is a clean comfortable Hotel with a nice caring staff who all take good care of my wife and myself. The only occasion that I have not stayed here is due to them being booked solid on one of my appointment dates so I had no other choice! It has become my "go to" Hotel in the Roanoke area and I no longer consider staying anywhere else. THANKS to Lori and her staff for their attitude and attention to their guests needs.

    5
    « A Great Place to Relax and Enjoy »

    The Best Western Plus in Roanoke, Virginia has almost become "Our home away from home" over the past ten years. It is situated near the Valley View Mall for those who wish to shop, and there are excellent restaurants near by. We appreciate the calm atmosphere, the clean rooms, and the friendly and service-oriented staff. On one occasion when I was very stressed trying to get a boarding card by computer, John,the night clerk on duty, calmed me down with some of his personal M&M's and his counsel on the computer. You just can't beat service like that!

    3
    « it's ok to sleep »

    I used platinum rewards from my Harley ride rewards program. Had to remind desk clerk about my complimentory gift bag after he said No points would be possible if I was using points redemption. If you just want to sleep, maybe you'd be better off paying for your room!

    5
    « Great place »

    Great place to stay clean comfortable rooms breakfast is good pool is fun but it is the staff that makes it over the top. Friendly the midnight employees really made the day.a smile a warm good morning so positive great place to stay you will not be disappointed

    4
    « Solid option »

    We've stayed here a couple of times and find the location to be convenient to lots or national restaurants and a large shopping center. The rooms are clean and the bedding comfortable. We will be back again. Good value for our money.

  • 2
    « Bad Clerks-Terrible room »

    When I checked in to the hotel, my wife asked for a nice view if there was one. The clerk on duty told her that we could get a parking lot view. I didn't like that answer and ask for a view of the mountains. The view we got was "room 303" of trees, a VERY bad order in the room, tv remote bad working off brand "very cheap", no tv guide. I went to the front desk to discuss my issues with the clerk "Sarah" told her about the oder how it was making me cough. Creating problems "triggering my Asthma" nothing she could do, small pillows on bed. I would give the room a one star. One of the worst stay I have had in 30 Years, will never stay here again.

    5
    « Convenient Location and Helpful Staff »

    This hotel is located close to the Roanoke Airport and near many different restaurants and great shopping. Just minutes off of I-81 and I-581, the hotel is clean and bright and the staff is terrific. There is a small indoor pool off of the lobby but it was not crowded for guest who chose to swim. The room was large and very clean and the bed was very comfortable. Wifi is easy to access in the room or in the lobby area. The front desk staff were very helpful and made sure I had a great stay. When the pool towels ran out, they secured large towels found in the rooms and provided those for my use in the pool area. There was coffee available in the lobby area and a large table at which to sit and use my computer while I waited the short wait for the room to be available since I arrived very early and well before the normal check-in time. The breakfast in the morning was very good... make your own Belgium waffles, scrambled eggs, sausage, a potato and peppers mixture that was also hot... and many other items such as pastries, breads, yogurts and more. Coffee and orange just as well as milk and other juices were also available. I did not leave hungry! I had some minor car trouble and was directed to a nearby Merchant Tire where they not only took care of my problem quickly, they also did so at "no charge'. I have not encountered such a friendly and helpful group of businesses and it truly saved my trip! (Thank you to Merchant Tire on Valley View Boulevard!)

    5
    « Best of the BEST »

    Best Western PLUS Inn at Valley View in Roanoke, VA is located near many restaurants and good shopping sites as well. This makes your stay here easy and comfortable. The facility is very clean and the staff is very friendly and helpful. I had some minor car trouble while at the hotel and was directed to a nearby Merchant Tire where they fixed my problem quickly and then did not even charge me for what they did to solve my problem. I was most impressed with their generosity to a "visitor" to their area. This just capped off a wonderful stay at the hotel and I thank them all for being so helpful... accommodating... and friendly.

    4
    « Good place - By far my favorite Best Western »

    Clean more modern hotel and friendly staff. Close to food shopping etc. The shuttle can take you to mall/dining and I'm pretty sure they have airport pick up too. The pool is small so for kids probably perfect but not for adults to do laps in. Good value for the price.

    4
    « Our Virginia Stay »

    Hotel room was clean and roomy. Staff was very accommodating. Breakfast was good although crowded. Location was in a shopping area and very convenient. We only stayed one night but it was convenient to get on and off the interstate. W

    4
    « Stopover Plus »

    Great place to stopover for a night. We arrived late and there was no problem. The breakfast the next morning was very good. The only concern I have was that the mattress was a little soft. I prefer a firm platform. Overall a good place.

    5
    « Waypoint rest place »

    We stopped here as a way point from Tennessee to Pennsylvania. It was perfect! The staff was super helpful. The room was exactly what we expected in size and very clean. There was even a little rubber duckie waiting on the tub for my daughter. We were checking out and my daughter was showing off the duckie and they gave her another one! Everyone was so nice. We will be using this for a waypoint from now on.

    5
    « Hall of Fame induction!! »

    This is our third stay at the Best Western Plus in Roanoke since last November. And thus far, we have not had one issue, even a minor one, Room condition and cleanliness - A+ Overall facility condition and cleanliness - A+ Staff attitude and customer service commitment - A++ Value for the money - A+ We have stayed at many hotels and motels over the years but this facility and it's staff can stack up against any, even several 4 star properties. These folks have no chance of ever appearing on Hotel Impossible. In fact, Anthony would also induct this facility and staff into his HOF. Thanks again for a terrific night of lodging!!

    5
    « Great hotel! »

    After a terrible experience at a Best Western in Winchester VA on our way up to MA, we changed our hotel for our return trip. I called from the road and was pleasantly greeted by the woman handling the front desk. She reserved a room for us at the last minute that was smoke free and pet free (this is a pet friendly hotel). The rooms were immaculate and spacious, the service professional and accommodating and we had a great experience. This hotel is now our stopping point on our way back to SC from MA.

    5
    « Worth the drive of a few minutes from I-81. Exceeded expectations! »

    I had not stayed at a Best Western Plus in a very long time. We were making our way north from Clemson, SC and our son's college orientation (Go Tigers!), and Roanoke is about 1/2 way. Before taking uor trip down to SC I tried to find hotels along I-81 and the ones I found were all a good $40 more expensive a night. We used the AARP rate. The hotel room was very nice and had room for a rollaway. My son really liked the leather easy chair with footrest as he used his laptop very comfortably while seated in the chair; free WiFi worked fine. There was a microwave, coffee maker, and fridge. We stayed on the first floor. The hallways are nice and wide and the hotel was VERY quiet. It's located right by the shopping mall near the airport with other hotels and many restaurants. We got to the hotel later in the evening, and didn't want to go out, so we ordered pizza delivery. There is a pool right as you come in the hotel and it is open late, so our daughter enjoyed that. There are doors from the pool area to a little sitting area outside. It was such a warm night, some adult guests were sitting there after their swim enjoying a beverage and relaxing. The front desk was very pleasant and accommodating about anything I asked--both night and morning shift. The breakfast was the standard but they did have hot dishes like potatoes, sausage, sausage gravy, and breakfast wraps. The seating in the breakfast area is bit strange, split between two rooms, with food room being small--but it was kept well-stocked and clean. There is a Walmart right there in the mall area that has a gas station, so I was able to fill my tank and head out in the morning so easily and get on the highway. I am a BW rewards member--but that's not why I stayed here. I belong to several hotel rewards programs and book according to my location and price needs at the time. This hotel hit the mark all the way around. I highly recommend it and will stay here again on our travels to and from Clemson.

  • 4
    « First stop »

    This was our first stay in a Best Western Plus and it met all our expectations. Would definitely stay there again. It was easy access from highway, there were a lot of restaurants nearby to eat. Hotel staff was very friendly.

    5
    « AMAZING! »

    The staff beginning with Brittany was wonderful. After a disappointing experience with another nearby hotel, my husband found this Best Western Plus. Our room was spacious, immaculate, tastefully decorated and looked newly renovated. The rest of the hotel was clean and decorated in warm calming tones. No charge for parking and the hotel was easy to find. The full hot breakfast was yummy and the breakfast room staff could not do enough for us. From he fresh hot coffee to the sausage biscuit's......oh my. Yes, we loved our room and the hotel but it is truly the staff that makes this a "we will be stopping here on our way back north in a week or two.

    4
    « Nice stay »

    Nice clean room, friendly staff. One night stay before flying out of Roanoke airport. More than adequate. Did not use pool or gym facilities. Adequate breakfast although I'm not sure they have real eggs vs. poured out of a carton. Waffles were great.

    5
    « Excellent hotel »

    Very friendly and helpful staff. Allowed us to park motorcycles under cover in front. Room had a nice chair/ottoman. Breakfast items were fresh. Forgot item in room and didnt notice until after checkout. Receptionist gave me a key to get back in to retrieve it.

    3
    « for the same $ i'd stay elsewhere in the future »

    check in was fast & easy. key didn't let me inside the hotel so needed to carry luggage much further than convenient. common hallway carpet appeared dirty and needed thorough vacuuming. location is ok

    5
    « Nice Oasis »

    My sister and I had been driving 10 hours and were exhausted. The hotel was completely filled, but I had confirmed reservations and my room was held. Front Desk was very efficient, lobby clean and the room was so very comfortable.

    4
    « Reliable Best Western facility »

    My GPS wasn't very good at finding this place so make note of their directions on your reservations or try to use the Red Palace Chinese restaurant, which is actually on Valley View Blvd. NW, for guidance. The Best Western is actually well off Valley and the signage is pretty small. If you can see the tall Hyatt Hotel the Best Western is a low three story building to its right.

    5
    « Ms. Chen »

    The hotel staffs are nice and helpful. When I told the front desk lady (Skyler) the shower head has problem, she let us change to another room right away. The room and beds are very comfortable. The only thing I don't like is the refrigerate is not cold enough.

    4
    « Good overnight stay »

    We stayed here for one night on our southern states tour. The room was clean & well decorated, and the beds were comfortable and there was the usual TV, fridge & coffee machine. The bathroom was a good size with an excellent shower. Small selection of toiletries but no shower gel. We didn't have time to go into the small indoor pool but it looked fine with doors opening onto an outside space which had a few loungers. The hotel provided a small complimentary breakfast comprising eggs, bacon, grits, cereal, pastries etc. With a very good coffee station providing thermos flasks of various beverages which were regularly replenished. The staff were very sweet and kept the small seating area clean as people came & went. Located on the edge of a large commercial area about 12 mins from a huge mall, there are also several restaurants within easy, flat walking distance. Plus fantastic views over surrounding fields to the hills. Although, as with many areas in the U.S, pavements (sidewalks) were virtually non-existent so it was a bit hair raising crossing the roads and walking through car parks. Good stay at a reasonable price.

    3
    « Vacation 2016 »

    The room was clean and accommodating for an overnight stay. Complimentary breakfast left something to be desired. The set up for the breakfast area was disorganized, messy in a very small area. The breakfast food was not the greatest. Cold and Bland.

  • 5
    « wonderful stay »

    everything was perfect for our very short stay - check in was quick and easy, room was big and welcoming, both beds were extremely comfortable, breakfast was excellent, price was outstanding - cannot compliment enough

    5
    « End of a vacation »

    Thus was a delightful end to our vacation. The bedds were wonderful and we actually had a good nights sleep. They knew we had to catch a flight that would just cause us to miss breakfast, so they had it ready for us to have breakfast before our very early flight. A really nice room with a surprise recliner ( never had that before). I would recommend tp anyone. We will certainly be back.

    5
    « Passing through »

    We were passing through on the way to Virginia Beach. Room was nice and clean. Breakfast room was really small and ran out of seating quickly. The pool was small but met our needs with a 10 and 3 year old. Manager was very nice at check in. He provided us with cookies and coupons for local eateries.

    4
    « Confusing on how to get to »

    This is our 2nd visit to this location while traveling from MS to PA and found it confusing to get to - yes even with GPS. Also the entrance sign is on the ground, behind two other signs - a Hyatt sign and a food establishment sign. I understand nothing can be done about the location and roads to it, however once you arrive, the confusion is worth it. Staff was extremely helpful, beds were comfy, and entire property was clean and well maintained. Would have given it a 5 if not for the "hidden location".

    5
    « Pastor »

    Great ft desk attendants. Very helpful and polite. Even though it was busy they were very attentive to my groups needs and many others. The building was clean and tidy. Parking was well lit and safe. Even though it looked further off rt81 than I wanted it wasn't bad and was worth the extra 2 miles!

    4
    « Very nice »

    We stayed here a couple of years ago ane enjoyed it then. They have done a good job keeping the property up. The rooms are neat and clean. The beds comfortable. The common areas are well maintained as well. This is a charm for the BW brand which rarely is as nice as this BW. Great staff too.

    5
    « mdg »

    Check in was no hassle, staff very helpful and polite. Motel older, but clean. Breakfast had very nice variety. Was on my way to Baltimore, and actually stayed again on the way home. No far off of I95, I was traveling alone; but the area was populated enough I felt completely safe. Parking lot well lit.

    5
    « Room102 »

    The best of the six Best Western's we booked in less than 12-months for Quality, professionalism, cleanliness, overall positive attitude of all associates which included the front desk, housekeeping and the employee who monitored the breakfast service.

    4
    « Nice Place »

    Very nice place to stay, quite and clean , breakfast was very good . Staff very helpful .Loved the pool and the grounds , restaurants all around you to eat at .or have a friendly drink at TGI Fridays or Applebee

    4
    « Nice hotel and good amenities »

    Overall, I had a pleasant stay at this hotel. The room was clean, the bed was very comfortable and there was ample space in the room for two people and a dog for a quick overnight while traveling from Texas to Pennsylvania. It was nice that breakfast was offered, there was in-room WiFi and there was quick access to restaurants and shopping. There was also a very comfortable reading chair and desk in the room. The only downside, was there was a number of dead bugs on the windowsill -- which seemed more just from the climate and not a dirty room. Just wish someone had vacuumed them up while cleaning the room.

  • 3
    « Special package stay »

    My husband and I stayed one night as part of a promotional package. Everything overall was fine. Room was clean and spacious. The only thing that I did not care for was the very small breakfast area. You had to wait on a line to get to the food items. The seating was limited . My husband anf I had to sit in the lobby area to eat. We would not stay here again for this very reason.

    3
    « Spacious rooms, but not quite up to snuff »

    Our room was large, and the staff at the front desk were friendly. However, the furnishings were worn, breakfast was very limited, and the equipment as well as the television in the fitness center didn't work properly. Next time I'm in the vicinity, I'll stay elsewhere.

    5
    « Great hotel...wonderful experience. »

    I was in town for a wedding. This hotel was in a great location...close to airport, shopping, dining. The hotel/rooms are clean and well maintained. During my stay I could see they were updating more rooms and cleaning carpet. Staff were friendly and helpful. It was nice and quiet. Plenty of parking. I didn't utilize the pool or breakfast service so can't speak to those amenities. My room (I was on first floor) had a mini fridge and microwave as well as coffee maker which was nice to have. Wifi also included. Would happily stay there again.

    5
    « Very Nice »

    We booked this Hotel on Groupon. When we arrived they did not have a reservation for us. I had my receipt from Groupon so they gladly gave us a room and were very apologetic. The staff is very helpful and friendly, the rooms are outstanding, and the continental breakfast is very good. It is very near a huge shopping mall and also lots of great restaurants to choose from. I would gladly stay here again on a return visit.

    4
    « Good night stay and Great Breakfast »

    Room was very nice. Well painted and nice décor. Bathrooms needed some updating. Doors were external but seemed like a safe area and no problems occurred. Breakfast was really good and service too. We were headed to Natural Bridge Virginia and this was a great area and easy access right off the interstate.

    5
    « Great Hotel »

    The staff, location, room, beds, decor, amenities, access....everything about this hotel was great. But if you're there during a holiday weekend, plan on breakfast elsewhere because the breakfast room is too small to manage the # of people. Will visit again when I'm in the area because everything else was so good !

    5
    « Very Nice Stay »

    This was a great place to stay. Very well located...easy to get to and lots of dining choices in the area. Parking lot had plenty of space and was well lit. The only drawback was that the beds were full-sized versus queen.

    5
    « Great Stay »

    Wonderful hotel with very friendly staff. Would definitely stay there again. The rooms were very clean, the beds were comfortable, and the breakfast was perfect. It was close to several restaurants and stores.

    4
    « Helpful staff & a bit off the highway »

    Interesting hotel location, but findable, especially with help from desk staff.. Regular Best Western, still working on the "Plus" part of name, but well on way there... Room fine, breakfast selections need improvement, as compared to similar hotels. Didn't use fitness room or internet. Parking better than many places.

    5
    « Really nice motel »

    Really clean facility and room. The room was very much up to date and comfortable. Definitely recommend this as a place to stay - whether visiting Roanoke or just getting off of I-81 and need a place to spend the night. Maybe 5 minutes off of I-81.The free morning breakfast was better than most other Best Western facilities. Not really good but definitely has choices for you to "fill the hole" and get your day going. Overall one of the better BW properties I have stayed at.

  • 5
    « Would Definitely Stay Again »

    Just needed a one night stay and booked through Orbitz. Had a problem with Orbitz booking which the hotel staff handled quickly and very professionaly. I believe Brad was who checked us in and out and he was super friendly and professional. Hotel was nice and clean and the hot breakfast was very good and filling. Would recommend to anyone.

    4
    « Best Western Roanoke Va shines »

    Best Western has taken the time to get it right as a hotelier. All the amenities you would expect, and the personnel who actually care . Clean, shiny, and settled amongst the largest collection of restaurants to satisfy your every craving.

    2
    « Expected better Quality »

    Being a Platinum member I have stayed in Best Western hotels many times over the last couple of years and have had very good experiences. I expected the same type of quality at this hotel as well. I must start by saying that the night attendant (Skylear) was VERY helpful and attentive to our room issues. The first issue was a beeping sound in our room which turned out to be a Carbon Monoxide alarm (I believe). Skylear removed it. Then the TV remote channel changer did not work. Skylear again replaced the remote on a second visit. The exercise room was dirty. Behind the treadmill appeared to be a quarter inch of dust and dirt. Leaving me to believe the room had not been vacuumed for some time. The television in the room with the treadmill did not work. There were no cups for the water. However, my biggest concern was the breakfast. I understand that this was the Memorial day weekend and your hotel was full and my wife and I arrived at 9:15 for breakfast with MANY other guests. The 2% milk had 1 milk container left and the whole milk had only a few left. Had to ask for the yogurt to be refilled. The potatoes and omelets were cold. The pastries were just about empty. My wife and I expect to stay at this hotel a couple more times this summer and we would like our stay to equal to the stays we had at other Best Western hotels. Thanks

    4
    « Just ok, hard to find »

    We stayed here for one night. Personnel was very friendly and helpful, room and bed were fine. Breakfast was minimal and they use this awful plastic cutlery which was bad quality and does not work at all. Trying to cut a piece of your bread or even egg is a challenge! The hotel is hard to find unless you have navigation that is less than 1 years old. It might be useful to add some more directions to the website. Hotel is located outside of town but near a very nice shopping center where you'll also find some nice restaurants.

    5
    « A good stay »

    Lori was great at check-in. She answered all questions and the room and amenities were very good. Breakfast was plentiful and the assortment enough. Would stay here again when in the area Only issue was the distance from the highway. I would prefer one closer to the major route but understand the closeness to the airport is better for business.

    4
    « Very Pleasant Stay! »

    I was in town for the weekend for my non-profit organization's convention. I had a bad experience at a Best Western about a year ago and vowed that I would not use their chain again. However, I selected this Best Western because it was convenient to the convention and away from downtown. It is also short drive to the local airport. When I write a review of a hotel, I try to give the reader a detailed account of my stay giving readers, the information they need to know about my stay. As such, this is a long review so bear with me. Around lunch time there was a break in the convention activities so I went to the hotel to check my reservation. The hotel has a convenient exit off the expressway and I found it easily. There is ample parking around the building. When I entered, the lobby there was no one at the front desk. As I waited, I notice a hotel employee assisting a couple who apparently was having some mechanical problem with their car. After several minutes standing at the front desk, I asked a staff member who was emptying the trashcans if there was anyone in the office behind the desk. She said ?yes? and pointed out the man who was assisting the couple with car problems. He was returning to the desk. I thought it was rather rude that he never acknowledged me or even said I will be with you as soon as I take care of these guests even though I was obviously waiting to check in and he was only a few feet away from me the entire time. Once behind the counter, ?Brad? was all business. He methodically went through the check-in process a step at a time explaining what he was doing and why. The actual check-in took less time than the time I originally waited at the counter. Brad was nice but professional. Anyway, I was impressed that I was able to check into my room at mid-day. That rarely happens these days. I had a room on the third floor. I took the elevator and went to my room at the far end of the hall. There was a drink vending machine and ice dispenser next to the elevator. The carpet appeared new and someone had recently vacuumed it. My room was spacious with two double beds. It was very tastefully furnished. All the wooden furniture had marble-like tops. The nightstand between the beds had an alarm clock and twin lamp. The lamp had two electrical outlets suitable for plugging in my phone and tablet. Next to the second bed was a recliner with matching footrest. It was next to the window, which made it great for reading or just relaxing. There was also a floor lamp. The air conditioning unit under the window was a little noisy but very efficient. The wall-mounted thermostat was next to the bed. A small table held the ice bucket and plastic cups. The desk table was adequate size to use my laptop computer and accessories. The desk lamp like the table lamp had two electrical outlets built-in. The dresser unit contained an open space at the top, three deep drawers, and an adjacent unit that held the microwave oven and a refrigerator. There was a coffee pot with complimentary coffee and condiments. A large screen digital television rested on top of the unit. There was a small bench next to this unit suitable for sitting down or placing your suitcase on it. The bathroom was very nice. It has a large mirror over the sink. Below the sink on either side were three large open shelves for storage. The hair dryer is on the wall next to the light switch and the switch for the ceiling heat lamp. The shower was large and there were plenty of towels and washcloths. There was also three quarter length mirror on the back of the bathroom door. One feature I really liked in the bathroom was the night light. The illuminated rocker panel light switch allows you to find your way to the bathroom in the middle of the night without waking anyone or stumbling over things in an unfamiliar environment. The light was not bright enough to disturb my sleep. A small closet next to the bathroom held a luggage rack, small safe, iron, and ironing board. The room safety features included fire and carbon monoxide detectors, and sprinkler system. The entire hotel is non-smoking with a hefty $150 charge if you do. There was a very detailed guest book on the desk table. It covered a multitude of information about the hotel and surrounding community. It was very helpful. Other amenities at the hotel included free coffee in the lobby 24 hours a day, a continental breakfast, copy service, free Wi-Fi in the room (good fast access), and free newspapers during weekdays. The continental breakfast is available from 6:00 am to 10:00 am. There is a separate handicap entrance. The hotel is pet friendly for animals under 25 pounds and there is a $25 fee. There is an indoor heated pool and shuttle service to the airport. The hotel was very quiet even when it was full on Sunday. I had a quiet, peaceful weekend. My room was clean, fresh, and I got to check-in early! I definitely would consider staying there on my next trip to Roanoke.

    4
    « road trip stop »

    last minute decision to stay here. nice place to stay after 12 hours of driving. room and accommodations were nice. breakfast was good. somewhat disappointed that this hotel would not honor AAA or AARP discounts. will have to discuss this with member services

    5
    « Great Location Outstanding Service »

    Booked 8 rooms through Tim Dean in January in-conjunction-with a golf outing to the Roanoke area. Tim was easy to work with and he and the Front Desk staff were always cheery and helpful. Great location with tons of restaurants nearby.

    5
    « One night say »

    Friendly greeting from front desk personnel. Very helpful . (Needed extra blanket) The bed was very comfortable. The hot breakfast was very tasty and alot of different choices. Never can go wrong with a Best Western hotel. ????????

    5
    « Stop on Way Back to New England From Florida »

    This was an excellent hotel. Very Clean. Pleasant Staff. Great Value. . Very informative on things in the area to see and do, restaurants, stores, directions. Very accepting of Coupons from the Highway Coupon Books.

  • 5
    « Great hotel »

    This is a very pleasant hotel to stay in. Great room, high quality furniture and decor. Good breakfast.We had enough reward points for a free night and take advantage of the stay 2 get 1 free night during our travels. We will be back.

    5
    « Excellent »

    The room was excellent and the employees were grate.The towels were soft. Nices towels from any Best western we have stayed at. Their swimming pool is real nice. The breakfast is excellent. We would recommend this Best western.

    4
    « Clean place. »

    Hotel is clean, rooms are nice, pool inside is very nice also. Staff were friendly on check in and check out. Good breakfast before you go. Plenty of parking, secure area too.Many restraunts around to go to.

    5
    « Very Nice Best Western and great value on VT graduation weekend »

    We've discovered Best Western hotels to be quite nice - and dependendable for cleanliness, great breakfasts and good service - especially since each hotel is individually owned. Kudos to this particular location as it was one of the nicest we've stayed in - a comfortable leather chair with ottoman, large TV, comfortable king bedding and super clean bathroom complete with a rubber ducky, We arrived well after the dinner hour and quickly checked in and left in search of food. This location is conveniently located near many, many chain restaurants, not our first choice but when you're hungry you go to... TGIF!! The ONLY set-back at this hotel might be the small breakfast area and that causes traffic jams for hungry guests. Not the end of the world. Hot home fries with sausage pieces and red and green peppers and the biscuits/sausage and gravy were the highlights for me - you have to microwave the biscuit, otherwise it's pretty hard and room temp. The waffle maker looked as though it needed to be replaced - I noticed most waffles were under cooked. There was plenty of offerings for everyone (healthy oatmeal, hard boiled eggs, yogurt, fresh fruit, etc...) and a staff ready to clean in order to keep up with the demand for tables. We had a snafu with our original reservation at a B&B and were delightfully surprised to find this excellent hotel at normal rates, being that is was graduation weekend at VT. THANK YOU!! We stay at Best Westerns when traveling and now when visiting our children at VT, we will add this one to the list of impressive hotels.

    5
    « Clean, peaceful, very accommodating. »

    We arrived very late and they waved the check out time so that we could sleep in past check out time. Everything was excellent and very nice people to deal with. Would stay here again in a heart beat.

    5
    « Stayed here for VT graduation »

    Nice hotel - even had VT graduation info waiting for us on arrival and had the lobby decorated with balloons in VT colors! Very nice exercise room and very nice breakfast. I don't know if we will ever be in Roanoke again but would definitely stay there again. Also nice mall and several restaurants nearby. Easy on and off from 581

    5
    « Great graduation stay »

    My son was graduating from college, and even though I planned the trip in late January, this hotel, 45 minutes from Blacksburg, was one of the few that still had vacancies. I was nervous about staying at a Best Western, because we had stayed at different locations over the past few years, and were frequently disappointed. However, this one in Roanoke had great reviews, so we gave it a try. I am so glad we did! When we checked in, they had the lobby decorated in the college colors, with congratulations signs everywhere! They had also prepared an information packet just for the graduation; there was a full schedule of events, directions, and the front desk staff advised us about traffic we would encounter in the morning. As if that was not enough, they even had "to go" bags of food available because many of us needed to leave before the breakfast was even served at 7am. As a diabetic, I cannot express how grateful I am for this small kindness! I had one less thing to worry about during an exciting and hectic weekend. Our room was clean and comfortable, and all of the hotel staff was friendly and helpful. I would absolutely stay there again!

    5
    « Nice stay at the Best Western Plus »

    We stayed at the Best Western Plus Valley View for two nights in early May while visiting a relative in the area. The hotel was very clean, quiet, and the staff was friendly. Breakfasts were light but more than adequate and the location of the hotel is a short drive to downtown Roanoke. We had a first-floor room, which isn't my personal preference, but had no issues with hallway noise or any other disturbances. The beds and pillows were very comfortable making it a very pleasant place to stay.

    5
    « Great hotel »

    It was an excellent hotel. It had a great heated inside pool with towels at the ready. The employees were very kind and helpful !!! The room was nicely appointed including a leather recliner, desk, and dresser with fridge micro and flat screen TV !!! The heated indoor pool was great after driving all day too !!!

    4
    « Our stay in Roanoke »

    This was our third trip to Roanoke over the last two years. Each and every time, we have stayed at the Best Western Plus Inn at Valley View. The rooms were clean, quite and comfortable. The staff was very friendly and helpful and made our stay very pleasant. If we needed something, the staff did their best to help. We were there to do some family research and the location was central to our needs. It is very close to the airport and close to shopping and several restaurants. I would highly suggest this Best Western and would stay again in the future should we ever return to the area.

  • 3
    « Roanake »

    Good room in good location but a bit pricey for what it was. I think if I had done a bit of research before getting there I probably could have found a better value but frankly I prefer going to Best Western.

    4
    « Great place but needs a little maintenance. »

    The staff was helpful and friendly. The breakfast was the best we have had at a motel for quite some time. The room needed some maintenance. The screws holding the towel rack in the bathroom were mostly pulled out and the rack fell down when I took a towel. The beds were OK but not the best we have had for a motel in that price range.

    2
    « Not a plus »

    Stayed here overnight during a road trip on a motorcycle. Room was nice except hair dryer didn't work. Sink was stopped up. Toilet paper holder is mounted almost behind the toilet. TV remote worked when it wanted to. Breakfast was the same as regular Best Western. Square eggs cold sausage and hard biscuits. No raisins or brown sugar for the instant oatmeal. Very small eating area. Coffee in a different room. The TV guide didn't match the stations. Vending machine wouldn't take bills. The front desk said they were updating but come on..... Unimpressed with this place when there are about 5 hotels all around the circle. Won't be back. Sorry for the bad review but I tell it like it is.

    5
    « our stay in Roanoke »

    This hotel was very clean, the room was comfortable and clean, and the breakfast provided was good. Look forward to staying there again. The location was good, and the staff was very courteous and helpful. We enjoyed our stay there

    3
    « Dine and Drive flip flop »

    After my purchased dine and drive pkg,from the Roanoke Valley Visitors Conv Bureau and Best Western, upon my Arrival on April 23, i was then told that i was not granted the dine and drive deal. In the mean time it cost me more for this visit then all my previous visits at Best Westen. I was quoted 141.00 with tax.. But now it gets even better, the Manager of Valley View Best Western, stated that on my return trip i can stay again and she would then make sure that i am set up for the Dine and Drive pkg. but now my cost would now be 185.00. i must be the dummist person on this planet, you do the math i now picked up a hotel travel paper coupon, same hotel same people and it cost me 79.99 plus tax 90.63. I have already spent 142.76 for a promised Dine & Pkg i did not received , plus Best Western wanted me to sign up for an initial 185.00 dine and drive pkg in order for me to get back a 75.00 dollar pkg deal. well there is no deal this is call misrepresentation, or rip off.which i feel i have been at this time. Its been one week and have not received anything from Roanoke visitors Bureau or Best Western, thanks for asking. Jim Riera

    5
    « Class Reunion Weekend »

    The hotel was very accessible and clean. The staff was very courteous and helpful. Loved the exercise room and was glad it had security cameras. Really enjoyed our stay and plan to stay there again. We actually recommended this to our friends!

    4
    « We would definately stay again »

    We stay in Roanoke about 4 times a year and admittedly, stay in a few different hotels. We stayed at Best Western this time because we wanted to have a pool available to take our granddaughter swimming. The staff was very helpful and courteous, the rooms are clean, we like the 24 hr coffee/tea availability- the hotel is centrally located and easy to find.

    5
    « Great stay at Best Western at Valley VIew Roanoke »

    Hotel was very clean and very helpful staff for our three day stay. Breakfast was far above many other hotel offerings and the exercise room was far better equipment than we would have expected. We were staying due to the handling of some of our dealings with my wife's Mother having moved to assisted living and mainly slept there with exercise and breakfast before being gone all daytime.

    5
    « Excellent customer service! »

    Stayed here on my way to Tennessee from New York. Room was extremely clean, check in was quick and easy, and when we asked for a roll away bed we had it in no time. Grounds are clean and well maintained. We didn't use the pool but it was extremely clear. Overall, I would definitely go back.

    3
    « Ok but not great »

    Clean and updated place but too expensive compared to nearby hotels that offer more for the price. Front desk person was slow and overworked. Didn't like the open view pool but that's not why I gave low score. Being you offer a PLUS location i expected a better breakfast selection but the basic BW cheap food were given. A room with tax $140 during the week is same as a better named hotel nearby with better amedites. So sorry BW but I'll skip you guys next time.

  • 5
    « Best Western »

    Best Western was very clean, friendly and had a great breakfast. Not a great variety to watch on the TV, not much for children. My daughter lives in Roanoke and she has 2 daughters and I came to visit with them and see the area sites. We enjoy the area, shopping malls and lots of nice places to eat.

    5
    « GREAT HOTEL STAY AND SUPER CARING STAFF!! GREAT INDOOR POOL! »

    BEST WESTERN PLUS Inn at Valley View is GREAT! Super courteous clerk staff! Wow clean too! Indoor pool OMG Nice and warm!!!! Loved the stay!!! Had a horrible stay at Ramada Hotel stay at near by Ramada Roanoke nightmare of a stay visit! Charged us 2 times and beds has bed bugs and people and workers doing illegal drugs! This Best Western is a pleasant clean family hotel!

    5
    « Great Place To Stay »

    Our third visit to this hotel in as many years as it is about half way to our home from FL. We travel with a small dog and this hotel welcomes pets and their owners. Rooms are clean and attractive. Bathrooms were well stocked and very clean. There is a nice pool right off the lobby if that is what you like. There is a nice complimentary breakfast with eggs, sausage and pancakes/waffles along with the usual cereals and fruit and yogurt. The staff couldn't be any more pleasant and helpful. We recommend this place without reservation.

    4
    « Neat and Clean »

    We stay almost exclusively in BWs when traveling as we have found them to be well maintained, clean and economical. This hotel was no exception. The check-in clerk was friendly and helpful. The rooms were neat and comfortable. The HVAC unit worked well. The hotel is convenient to several places to shop and dine. The breakfast featured the standard scrambled eggs, sausage, waffles, yogurt, fruit, etc. and was very adequate. We would most certainly stay here again and would highly recommend it to anyone.

    4
    « Quiet and Clean »

    Service was excellent...They accommodated our request for quiet room by putting us on the top floor.It was peaceful and clean.The bed mattress was soft and felt like it was older...The continental breakfast was below standard for this type of offering.We had supper at Applebee's which was located very close by...We are a senior couple from Canada who are experienced travellers...We considered this Best Western to be about average for their brand,and in this case,"it was good value for the money"...

    4
    « Pleasant Experience »

    My first visit to a Best Western in many years and very pleased with the overall experience. The hotel was tasteful, clean and the staff was courteous and helpful. After this stay I booked several nights at a Best Western in another location and was equally pleased. I will always consider Best Western as an option for future trips.

    5
    « Great stay at best Western Plus »

    Best Western Hotels are a good value. I have never been disappointed when I have stayed here. The breakfast buffet offers a variety of foods. The rooms are comfortable and inviting. Best Western is I great place to stay.

    3
    « Opportunity Lost »

    First the good: the staff is friendly; the amenities are nice and well planned; coffee and tea availability throughout the day is appreciated and refreshing; the breakfast was nice; the location is convenient; the housekeeping staff seemed to do a thorough job; and, given the proximity to the airport and interstate the room was reasonably quiet. The only below average department / area of the facility is the maintenance area. In just our room alone (we had friends staying in another room as well): the battery on the in-room safe was dead rendering the safe inoperable; the bathroom fan did not work (or was missing); and the toilet rocked when you were sitting on it. Also, there were little things with the furniture that were ignored: the wood (or veneer surfaces) were chipped and no effort to "touch-up" the areas to make them less noticeable were made so the chips were glaringly obvious. And, there was a nice leather lounger-type chair in the room. It was "nice" until you went to sit in it. The padding in the bottom of the chair was so worn out that you felt like you were sitting on the parking lot curb (yes it felt that low when you went to get up). This hotel could so easily be above average by any standard with so little effort. I hope the management takes the necessary steps to reach the hotel's full potential.

    5
    « Excellent »

    I always stay at the Best Western in Roanoke at Valley View. The staff is wonderful, helpful and caring. The rooms are comfortable, clean and very nice. Internet can be a bit of a problem, but does well as long as I don't try to "face time". Overall I will continue to stay there when I come to Roanoke

    3
    « Clean, but dated. Friendly staff. Welcomes pets, which is great. Good location »

    Stopped here for one night with my German Shepherd as the Inn is pet friendly (with a reasonable surcharge and just a few limitations). Good location very near a large shopping mall and many restaurants in the same area. All the staff I met were friendly and welcoming. The room was clean. However, this property is dated in terms of furnishings and frankly is a little bit pricey given the current condition. Breakfast was not worth the effort despite being included in the room rate, but a nearby Starbucks did the trick just fine. I appreciate the pet friendly policy with reasonable surcharge ($20) but given the aging condition of the property, a bit on the expensive side.

  • 3
    « Good room ok breakfast »

    Room was good no issues. The breakfast needs some more options that are fresh. Fresh fruit and oatmeal would be good. we stayed at the hyatt next door and it was much better for breakfast. We also went in the pool. It was small but nice and warm. This was a pass through to our next state so we didn't stay long.

    3
    « Excellent rooms but why build a hotel along a railroad track? »

    Excellent rooms, good value helpful staff, and with an excellent farm to table restaurant next door. But I was disappointed the length of the hotel at the back faced directly onto double railway tracks. Fortunately our room was on the front, but ear plugs still recommended.

    5
    « Great place to work and rest »

    Enjoyed my stay both times. Very accommodating and friendly staff. Really like spacious room and cleanliness of hotel. Will definitely stay again in the future when presented. Close to great, local restaurants, and shopping.

    5
    « Clean comfortable and affordable »

    This property was exactly as advertised. Our room was clean, comfortable, and quiet. We did not have any issues at all for a one night stay. They have excellent free Internet service and it's the fastest in room service I have yet to experience in a hotel/motel. We used the pool to relax and although we brought our own towels, they weren't needed as there are poolside towels provided. There is ample parking in a well lit parking lot. For your dining experience there are many restaurants nearby and some within walking distance. Breakfast begins at 6:00 a.m. with a nice variety. The items we chose to eat and drink were perfect. We would definitely return to this property again when staying in the area. Considering the property as a whole and our experience, the nightly rates are excellent, and we thank them greatly for it.. We have stayed in lesser of a hotel/motel for a steeper cost.

    5
    « Wonderful! »

    I took a driving vacation with two teenagers. We stayed at a number of different motels over the course of the week in 4 different states. You had the best breakfast and the friendliest staff. The beds were comfortable and the pool area nice. We would stay again if we were in the area.

    5
    « 2nd time checking in »

    Whenever i come up here in Roanoke, this has always been my choice of hotel. Close to the mall and everything you need. Rooms are clean and well stocked for the price. Definitely will check in at this hotel again. As long as they keep the price the same.

    4
    « nice stay »

    Was in Roanoke for a two days of doctor visits. Nice, clean and a nice breakfast. The motel has a pool looked clean and was a warm room. It is close to Valley View Mall if you are interested in going shopping.

    5
    « Nice Hotal »

    The room was very clean and the staff was friendly. The breakfast area was a little small but everything else was fine. The pool area was clean and very warm for the users. We would stay at this hotel on our next trip there.

    4
    « Stop-over in Roanoke »

    On our way through Roanoke on Hwy I-81, we stopped at this Best Western hotel as we are members of this chain of hotels and we were not disappointed. In addition to being located near the Interstate, it is right next to a shopping centre with plenty of good restaurants for every taste. The rooms are very comfortable and the complimentary breakfast is very good and well presented with plenty of items including fresh fruits. Personnel is friendly and helpful in all aspect of services. Would definitely return.

    5
    « A very nice visit »

    This is the second time I have stayed at your Best Western. I found the accommodations very comforttabhele. the employes were very accommodating .The employees were very curtious and helpful.the room was large and you were able to streach out.When I was having breakfast near the coffiee area I spilled some of my drink. A younge lady came by and said don't worry about the spill I will take care Of it.

  • 5
    « Best place in most respects »

    This was part of a two week road trip, and it had the nicest room of any place we stayed. And, it had Callie (sp?) for a guest host. She is amazing. Cheerful, competent, and just made me feel good about staying here. I am just sorry it was for only one night. Granted that this is just one of three hotels in a row all owned by the same people, it still amazed me in some respects. What we really enjoyed most in the room was the easy chair and ottoman in the room. By far the most comfortable of any hotel room I have ever been in. Fridge and microwave were good. Oh, I forgot about the good cookies available on check in, and until they are gone in the evening. Coffee all the time, which makes my wife happy, and a chance to visit with Cammie, which is also good. Lots of restaurant choices close, as is WalMart if you need stuff.

    5
    « Roanoke Best Western »

    I enjoyed my stay at this best western. It was clean, the staff were friendly, and the bed and pillows were extremely comfortable. The location was a little hard to find, and there was road construction going on in the area that did not help. All my questions were answered cheerfully and completely. The breakfast had a good variety and it was fresh. Although I did not have an opportunity to use it, the pool was convenient and looked very inviting. The grounds of the hotel were well groomed.

    5
    « nice place to stay »

    the hotel was great, would stay again refer friends to stay breakfast was nice, nice clean only one little problem the sink would stop up,i was offer to become a member for Best western,i received a 10% discount which was nice.

    5
    « winter vacation »

    Beautiful location and hotel. The mall and restaurants were within walking distance and we walked the mall and did some shopping and stopped at a restaurant and had dinner. The flowers were in bloom and the grounds were well cared for.

    5
    « excellent stay »

    From the moment we walked in, we felt very welcome! The young woman at the front desk who checked us in, and the young man who did our check out were both super friendly and included my 2 kids in the process. We were given a fantastic print out of local places to eat in many categories such as walking distance, delivery and a note for which ones give a discount to hotel guests. We were very happy to see that the pool on site was indoor. It is not huge but the water was a great temp and the pool area is very warm. Our room was very clean. The beds large and comfortable and the pillows were just right. There was a microwave and mini fridge. Free wifi worked well. Breakfast was very good. Quite a few food choices unlike some places with free breakfast that offer the bare minimum. The hot drink station was also impressive with more than one coffee type, several kinds of tea and also hot cocoa to choose from. Hotel was in an area that has a mall at the back of the property and many places to eat within a 2 minute drive. This property is an excellent choice if in the area and I felt we got our moneys worth with our stay.

    3
    « Here for a softball tournament April 8-9th, 2016 »

    The staff was nice and polite, I checked in LATE, and they made sure noone gave away my reservation!!!!! Breakfast was good, good variety of breakfast items, my daughter loved the sausage gravy and biscuits, it seemed there was something to offer for everyone. Sitting area for breakfast and hotel lobby was VERY small. We have 11 girls on our team and each girl had several family members with them, some of us were left standing to enjoy breakfast. Pool was small as well, and a hot tub would have been nice, however, rooms were adequate. Thanks for having us! :)

    4
    « Comfortable, Clean, and Pet Friendly »

    I stayed at the Best Western Plus hotel in Roanoke Va on a trip to manage my fathers estate. My dog is older and I prefer she stay with me instead of boarding her during my trips to town. The Pet fee is reasonable. The hotel is difficult to find; however, rooms are clean and the shower was good and hot. Additionally, great breakfast in the morning as well.

    5
    « Consistently very good. »

    Valley View Best Western has been consistently very good for many years. The rooms are always clean and smell nice. The bed is very comfortable. You can't beat the value. Breakfast could use some improvement.

    5
    « Nice Place to Stay »

    Little out of my way from I81 but worth it. Had a good bed and good internet service. If I'm in the area in the future I will definitely stay at this Best Western. Little hard to get to the motel. Nice people working there.

    5
    « Wonderful People & Pet stop! »

    Our first stay at a Best Western Plus was a pleasant surprise. Much nicer, newer, cleaner than others of the same rank. Was selected from our AAA Travel With Your Pet book and highly recommend. Wish there were more like this one in Roanoke, VA!

  • 4
    « Almost perfect. »

    Everything about our stay here was terrific. Nice room, good facilities, well done breakfast. Only problem was the ice machine or the vending machine didn't work on our side of the motor lodge. Would recommend the Valley View to everyone.

    4
    « Best Western does it again YEA!! »

    I find staying at Best Western guarantees me amenities that I have become accustomed to having - breakfast, fitness room and comfortable air conditioning or heating. The staff is helpful to find area restaurants, churches and other shops. The price is reasonable.

    5
    « great hotel »

    Great Hotel, neat, clean ...Fantastic breakfast, and the staff is wonderful. The staff went out of their way to help us, and made us feel comfortable. It is one of the best hotels we have stayed in a long time

    5
    « Pleasent stay »

    nice stay, quiet room, very comfortable bed. The breakfast is so,so. Would like to have bagels. My room choice I asked for on the reservation was there. The internet was fast enought. Plenty of good resturants are are near by.

    5
    « Great Pet Friendly! »

    We love this hotel when we travel home. We always stay here as do my parents. If you're traveling with pets this hotel is PERFECT! The pet friendly rooms are right at the end of the hall by the door for easy potty breaks. There are a lot of food options nearby.

    5
    « Excellent service »

    The staff was very friendly and helpful. They were knowledgeable about the area as far as dining options and directions to various places. The room was immaculate. The amenities were well maintained - the pool and fitness room were great to use!

    4
    « Wonderful restful night »

    We had just driven up from Hilton head and were very tired. The room was very inviting and very quiet which allowed us a very restful evening. The breakfast was the only drawback. Everything had sausage in them. Sausage patties, biscuits and gravy, even the potatoes had sausage. Some people don't care for sausage. Other than that it was a great stop

    5
    « Excellent Stay! »

    We usually try to stick with Best Western as much as possible. This was one of best hotels we have stayed at! Clean! Spacious Rooms! Very Friendly Staff! This was our first time in this area, and were very pleased. We would definitely recommend this hotel to others.

    4
    « Nice Motel in a Great Location »

    We enjoyed the heated pool the children spent hours there. The breakfast was good with a variety of food. It's a quiet place even though it's located close to food outlets and a mall. The only problem we had was when one person was in the bathroom there was no mirror in the main room for others to use. The only mirrors are in the Bathroom.

    5
    « Great place to stay »

    The rooms were very clean. Tub is one of those insert things - so be real careful getting in and out - use the hand rails- bed and pillows were very comfortable. Location is great. Staff is very friendly and accommodating. Make this your place to stay when in the area. The Chinese restaurant next door is one of the best.

  • 5
    « Perfect! »

    Very helpful and efficient staff! Location is close to a ton of restaurants and entertainment! The rooms were spacious and clean! The check in and check out was super easy! We'll definitely stay the next time we're in town!

    4
    « Great Experience »

    I was in the area on business and had been staying at another hotel. I decided to try Best Western and I was happy that I did. The staff was very friendly and very helpful. The price was reasonable. I had a great experience.

    5
    « Rubber Ducky »

    was fun & put a smile on my face. Bed was very comfortable & room was nice. Appreciated the grab bars by the tub. Morning coffee wasn't quite hot but there was a microwave handy plus you have coffee in your room

    5
    « Still batting 1000!!!!!! »

    Stayed at this fine establishment for the second time since November and our experience was literally a mirror image of our first stay. Lori Womack is the GM and she and her entire staff are very focused on the guest experience and it shows in the details. We asked for a king room near the lobby and that is what we got. Everything in the room was as expected and the room was spic 'n span in terms of cleanliness. The check-in and check-out procedure was simple and quick. We asked about dining at a nearby establishment and were told is was very good, which indeed it was. I actually spent a few minutes talking to Lori and it is easy to see the pride she takes in the property and in her staff....she is a leader that cares about her team members. We stayed at another Best Western property during this trip and it paled in comparison to the BW Plus Inn at Valley View. Lori's high standards guarantee you will enjoy your stay at this property. Thanks again to Lori and her fine team.....you will continue to earn our business on our next trip to Virginia.

    3
    « Way to turn it around »

    Love this hotel. We stay here everytime we come to Roanoke (which is monthly). Kids love the pool and they ate always clean. This trip, our toilet overflowed (quickly water wad every where) and they moved our room with no hesitation. Good job!

    5
    « First Best Western »

    Quality of service and comfort of room were excellent. Hotel manager worked hard to move us from originally booked handicap room. She rearranged reservations to ensure that we had a king size bed. Staff was terrific, room was comfortable. It was a great respite from being on the road for a week. Value was perfect, everyone should stay there.

    5
    « Fabulous Staff! Wonderful breakfast provided! »

    I have travelled from Ontario, Canada to Best Western Valley View several times? Most recently December 2015, February 2016 and I have scheduled again for this coming weekend. The staff are fabulous, the hotel is really clean and the breakfast is great! My 3 year old grand-daughter is starting to learn sign language and the manager taught her how to say cookie (we love having one when we are there > that is provided in the front lobby). She was so happy! The staff are very helpful and make my stay better. The location is great with so many restaurants nearby and the mall a short walk from the hotel. My grand-daughter loves the rubber duckies they give her for the tub. Thank-you to all the staff at Valley View! See you again soon!

    4
    « Trip South »

    Hotel was clean, with many restaurants nearby, and they offered a shuttle to dinner and back if we so wished. Hotel was a bit difficult to find and could not go by either AAA directions or GPS. Routine breakfast, good coffee.

    4
    « Nice place »

    The hotel was very nice and the breakfast was delicious but the buffet area is extremely cramped. Would be nice if they had pay per view so we could have watched the fight but other than that no complaints!

    3
    « Unhappy with check in »

    The hotel stay was great other then check in. The girl at check in was very rude which started off the stay their unpleasant. The room was very clean and comfortable. The breakfast in the morning was great.

  • 4
    « Great experience »

    Second year staying on way home. Always friendly. The beds are comfortable. Our room did have a pretty major stain in front of the refrigerator. Will stay here again. close proximity to many restaurants, not far from the inter state.

    5
    « good experience »

    The hotel, and all of the staff, were first class! The rooms was clean and very comfortable, and all of the staff were friendly and helpful. Continental breakfast was good. location was ideal for getting to and from airport and around Roanoke.

    4
    « Very nice stay »

    Very nice Best Western, friendly helpful staff, clean, neat, nice lobby. Good breakfast in AM. Staff helpful about local dining options for dinner. If you're sensitive to noise, ask for a room facing the entrance side of the building. Our room looked out more toward the rear and the local highway behind us was pretty busy with traffic, particularly in the early AM causing just a bit of noisiness, but not terrible. Would stay here again. Nearby shopping mall and restaurants.

    4
    « Requesting our $25 gift certificate for stays on Sat. Feb 27, and Fri. March 4, in Roanoke, Va. »

    All employees we encountered during our two visits were very helpful and extremely courteous. Rooms were clean and comfortable. Check-ins and check-outs were expedited and our requests for directions were precisely addressed. Airport shuttles were on time and easily accessed.

    5
    « great stay »

    I had a great stay at the Best Western. The breakfast was great. They kept cookies out at the check in and they had tea, coffee etc too! It was a little tricky getting to the building..you could see it from the highway but had to wind around to get there.

    4
    « Winter break »

    Room was very clean. Breakfast was good. Only problem is that the breakfast serving area is too small and too crowded for the large number of guests. Attendant did a good job keeping the items stocked, but again not a good location and size to try and feed so many guests. Very frustrating!!

    5
    « great hotel »

    looking for pet friendly place to stop, this is the best. Good price, rooms clean, good service, excellent location for variety of restaurants or fast food. Grassy areas to walk dogs. Located in shopping center if you want that experience

    5
    « Trip away from home »

    My husband and I just wanted to get away from the house so we stayed two nights. It was very clean and everyone was friendly. It was the lowest price hotel in the Valley View area. Lot's to do like movies, shopping, eating out. It was fun. It would be nice if you had a little area where you could buy a few things like ice cream.

    4
    « clean, fresh, indoor hallways; traffic noise on street side. »

    This is a relatively new building and it was pleasant and clean. The staff we dealt with were very friendly. the only problem I had was the traffic noise outside. We were on the road side of the building, not the pool side. Also we were not far from the lobby, so the early risers and smell of breakfast cooking also woke me off and on. We had the AAA club low rate, so for the price it was very good.

    3
    « Staff »

    The staff could be a little more friendly like the head people. It also don't give you that many wash clothes no refrigerator. The wash clothes wasn't that Clem the towels were cleanser. I recommend new ones

  • 5
    « Nice and clean »

    Quiet, friendly, clean, love the fresh cookies that greeted us. Nice full hot breakfast., more than just a waffle. Comfy bed, tub, spacious.i would defiantly recommend a stay here. Lots of parking too. Nice staff.

    1
    « infested with mold »

    all rooms showed to me as well as common areas had visible mold everywhere. It was bad enough that I had to leave due to an allergic reaction.it was on the fixtures, bedding, carpet, and walls. it was in the common areas as well as both rooms they tried to show me. I usually will not react to mold unless it is extreme. here I actually had trouble breathing it was so bad.

    5
    « In Roanoke to visit family »

    A wonderful visit with my great granddaughter , with friendly assistance of staff. She loved the swimming pool, the statue of the child flying a kite, the 'duckies' for the tub, the breakfast choices, the friendly staff, [one who remembered her from December]

    5
    « Ice/snow storm rendered no electricity »

    Due to an ice/snow storm , I didn't have electricity for almost 3 days. I could not find any hotel on my side of town that had a vacancy. I found a night at a different hotel but could not afford its price for the second night. But I was so glad I came here. Although I did not get a chance to enjoy the indoor pool, it looked inviting. The staff from the GM, to the front desk, to the room attendants, to the breakfast attendants were super nice. They actually speak to you and smile. The beds and pillows were very comfortable. Plus, the location is awesome. It is right down the street from the Valley View mall. It is walking distance to the best Chinese food restaurant in Roanoke, the Red Palace- the Valley View location. There are other restaurants all around such as Applebee's, Fridays, Longhorn, Red Robin, And too many others to name. So in case you are wondering about my recommendation, yes I recommend you stay here. :)

    5
    « A very Pet Friendly motel. »

    During my stay, the staff was very attentive to both my needs and the needs of my pet Shih Tzu Callie, even to the point of greeting Callie by name. I would not hesitate to recommend this hotel to others.

    5
    « Great overall »

    Conveniently located near airport, shopping, dining, and I-81. Friendly helpful staff and nice, quiet accommodations. Great breakfast selections. Comfortable and family friendly with a nice indoor pool for the kids or road-weary drivers.

    5
    « Great stay! »

    Staff very helpful and friendly. Great price! Clean remodeled room. Close to area restaurants. Very good breakfast! Will be back as I travel to Roanoke often. This was a last minute find and I couldn't be happier!

    5
    « Great Place »

    This hotel has clean rooms and a nice heated pool. It is close to several restaurants and the mall. They serve a full hot breakfast with plenty of choices. The staff is courteous. I choose this hotel always when coming to Roanoke.

    5
    « Everything and more »

    Outstanding! Many thanks to the management and staff for going over and above the call of duty to help out our animal rescue group! We drove overnight from Tennessee to meet another rescue group from Connecticut to deliver a huge load of former shelter dogs and cats on their way to the cool, blue north! Best Western at Valley View was kind enough to allow us to use their parking lot to transfer the dogs from our vans to their next ride to complete their journey. And they allowed us the use of a room to safely transfer our cats from our carriers to their carriers without fear of escape. THEN they allowed my exhausted copilot and me to check in early so we could get some much needed rest. The room was clean and comfy, and breakfast the next morning was delicious! Everyone I interacted with was friendly and accommodating. I couldn't have asked for a more perfect experience with what could have been quite stressful overall!

    5
    « Excedllent »

    A great place to stay, clean, comfortable, well appointed. Very helpful staff. Convenient to many stores and restaurants and an easy few minutes from downtown Roanoke. Well placed for anyone traveling on I-81.

  • 5
    « Another great stay!! »

    Whenever we have to be in the Roanoke Valley there is only one place to stay, the BEST WESTERN PLUS Inn at Valley View! Spotless rooms, exceptional Staff, comfortable beds, and a GREAT breakfast! You do the math! Staff members Kalley, Skyelar, and Josh made us feel welcome and right at home; thanks! We will return!

    5
    « Perfect last minute stop! »

    Stopped in at the last minute one night as we were traveling through the area. We could not have been more pleased! The room was super clean and comfortable. The staff was very pleasant and accommodating. Continental breakfast was hot and just enough before we continued on or way!

    4
    « Good Overnight Hotel »

    We were on our way to Richmond and it was late so we stopped at this hotel for the night. The hotel was clean and the staff was courteous. The breakfast was what you would expect. There were hot eggs and sausage and you could make waffles. There were other items as well to choose from. No complaints regarding our stay. Seemed to be a good location.

    5
    « Great Hotel »

    We stayed at this BW Plus on our way further south. The room was extremely clean and large. There was an indoor pool and a fabulous breakfast. The bed was so very comfy and the great part was..the linens smelled so fresh and clean, as if they were outside air dried...WOW what a great nights sleep. Josh, at the front desk was very helpful in directing us to find a place for dinner.

    5
    « BEST Breakfast Plus! »

    Come for the clean rooms and fluffy pillows but STAY for the full "American Breakfast"! Make your own waffle, pile on scrambled eggs, sausage patties, cover with sausage gravy. Then add a side of sausage flavored home fries and a croissant roll. Wash down with nice coffee and orange juice. Ahhhh. Traveling on a diet! I tried to steal the cook but she just laughed and said thanks. Too bad but now we can go back again. There's a pool and workout room too and they were super clean. Take a swim and workout before breakfast to make more room!

    5
    « Best hotel in the chain »

    We stayed in 4 different Best Western hotels over 8 days including 5 nights in this one. This one ranks as number 1. The staff was friendly and responsive and effective in resolving a problem we had with a leaking pipe. There were fresh cookies every night and coffee and newspapers were always available. Breakfast was consistently good. Your fitness room is the best of the bunch. Our room was clean and well maintained. Even during the height of the blizzard the staff was there assuring the welfare of guests. We visit Roanoke several times a year. We have stayed at this hotel twice before (it would have been 3 times, but once they had no rooms available), and we will stay with here again.

    5
    « Pleasantly suprised »

    Needed a place to stay for an overnight do to a long drive home. Other than not having a luggage cart available, the experience was perfect. The Manager helped with our bags. The pool, even though its in the lobby, was nice and warm. The room was big and the bed was very comfortable. We've marked this as a favorite for the next time we're passing through.

    5
    « Everything you need on the way »

    My wife and I stopped there 2 times on our way and back from Nashville,TN fron NYC. It was great.. great beds,clean and great breakfast.. We stopped there around 11PM.. Got great rates all around. There is nothing better than that.. we gladly come back when we will take our next roadtrip.

    4
    « really good »

    I was in this hotel last week and frankly I was really surprised because the hotel room, service , staff were really good and over my expectation. The room was quite big, with 2 queen size bed and really clean. There was even a big armchair with the possibility to regulate the position and put on also your feet...so comfortable. The bed was really soft and the way I like. 42" TV and fast WiFi . Breakfast not big selection but good. The most important thing...the staff...really really friendly. There are some restaurants and also a big shopping mall just 5-10 minutes walk from the hotel and this is good if like me had no car to move.

    4
    « Quick stop while traveling. »

    Very nice stop while traveling back from family gathering in western North Carolina, travel quite a bit and first time I have seen a choice between regular and blueberry waffle batter for the breakfast. Great stuff.

  • 5
    « Great hotel with excellent service »

    I visited this place last summer and it was one of the good hotel i visited so far. Quite and comfy. Front desk lady was nice. Big room and good breakfast. Lots of good restaurants nearby.Room is clean.

    3
    « Little Things Mean a Lot »

    During December and January I've stayed in Best Western hotels in Grove City PA, Columbia SC, and Brunswick GA. This hotel is almost up to the high standard as those, almost, but not quite. Several little things cause this. First, it's difficult to find. Although signed on I-581 northbound there is no indication southbound (where most people come from). Once you find the proper exit (3E) keep your eyes open because it's beside and set back of a Comfort Inn and a Hyatt. Second, they have no infant cribs. Their reservation form has a crib request spot but staff told us they had none and it was for safety reasons. The Comfort Inn has previously loaned their crib to this sister hotel. The Hampton Inn opposite has cribs as did the Hyatt Place next door. I asked them. Third, the only mirrors in our room were in the tiny washroom which made for intimate but cumbersome mornings. One outside the washroom would be nice. Also, we asked the front desk for an empty pitcher for milk and later for a corkscrew for wine (which we needed by then) and in both cases they couldn't help. The breakfast, although adequate, was not up to the other Best Westerns and having only one child's high chair made it difficult for some of the guest families. The hotel is clean and provided a quiet nights sleep but is damaged by this lack of attention to the little things.

    4
    « Nice place for most part »

    Good location, nice heated pool, pleasant staff. Wasn't crazy about the dogs staying there as I came wanting a quiet place. My child is terrified of dogs so he got upset whenever he saw one in the hall. The lobby computer was freezing up and had trouble logging on; desk staff did not offer to 'fix the computer'.The beds were doubles so unless you are very thin, it might not be comfortable sleep-situation. The rooms were clean and came with a micro-refrig and nice Tv--all worked fine. It was challenging getting the room temp regulated; got stuffy and had to pry open a window at night.

    5
    « Great Property, Great Location, Friendly Staff »

    Valley View Best Western is a great property. Still relatively new. Clean and comfortable rooms. GREAT lounge chair in every room. Located next door to the primary area mall and many wonderful restaurants. Staff was very responsive. They put a cute little rubber duck in the bathroom for all guests. It is a friendly touch that makes you smile. When I told the maid I liked the duck, she offered to give me an extra one to take home. Plan to eat out unless you want to make a waffle or bagel at Best Western. There are many places nearby, including an I-HOP. The other hot breakfast items at this Best Western are not substantial (reheated eggs, potatoes and gravy).

    4
    « Pleasant Surprise »

    Comfortable stay and great location at an excellent price. We didn't have time to spend in the area, but consider the multiple dining options and retail stores right outside the front door, a big plus. Well worth the few miles drive off I-81.

    5
    « A good place to stop for the evening »

    Nice building and the rooms were attractive. The hotel is located very close by to food and shopping. The pool looked inviting and the TV had lots of channels. The 24h coffee prepared in the lobby was clutch - we left at 5am prior to the continental breakfast, but could still fill our coffee up.

    5
    « Great Stay!!! Will Be returning!! »

    Ms. Lisa was very helpful to me and my daughter during our vacation stay. Ms. Lisa I am still looking for the pool side bin's..lol. Thank you so very much for our wonderful stay at your property. We very much enjoyed it. We will be back!!!

    4
    « Clean and nice room for 1 night stay »

    Great hotel at the lower end price range of the better quality hotels near the airport. Stayed one night for business and used the desk and chairs for hours. Bed was above average comfort. Hotel does have pool but we decided not to use it because it is basically visible to the parking lot and lobby area. Breakfast had good variety, was hot, and eating area was clean. For me it was worth the extra $30 to avoid the lower end hotels but not worth the $30+ more to stay at the top tier chains.

    3
    « Best Western Roanoke family trip »

    Room was very clean, HVAC worked well.Breakfast was a disappointment, as website stated that a "Full Breakfast" was included, but it included the normal Continental Breakfast of dry cereal, orange juice, Bicorwaved eggs, both patty and link sausage.

    5
    « nice motel, good service »

    we had a nice room, The front desk was very courteous, recommending a restaurant and giving directions to locations we were going the next. The breakfast was very good. We did not use the pool. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • 5
    « Best Westerns Plus »

    I would whole heartily recommend this hotel. Was the best hotel I think I have every stayed in. The location is great. Shopping, dinning, Black Dog Salvage, movie theater and downtown all in one location.

    5
    « Roanoke Virgina »

    Very welcoming clean and comfortable. I always enjoy staying at a Best Western. But this was one of the top best of the line. Look forward to staying again soon on my next vacation. Very quite great parking a mall close by with good eating areas all in a mile or less of hotel.

    5
    « Great stay in Roanoke, »

    This is the second time we have stayed at this fine hotel while traveling from South Carolina back to CT and we will continue to do so! Staff and facilities were welcoming and location was close to many eating establishments. Heated pool, great welcome bag to Best Western Elite members and cheerful front desk made this a great experience!

    5
    « Great hotel »

    The rooms were very clean and well managed. The service was awesome and the location was right off the interstate. I would recommend this hotel. Breakfast was very nice and the inside pool was a plus. I really enjoyed my stay

    4
    « Valley View Best Western »

    Great place to stay with pets. Very pleased with cleanliness of hotel and room. Did not see specific area for dog walking but there were areas that you could walk your pets. Continental breakfast was your average.

    4
    « funeral trip »

    I had to come into town for my grandfathers funeral. ( this was my second time staying at the best western). They gave me a bereavement rate and when i asked fro a quiet room they put us on the thrid floor and it was very nice. I appreciate that they offered cookies ,coffee and tea upon my arrival and breakfast was satisfying the next morning. We liked the comfy lane rocker in the room when we we just resting! we will be back- just hopefully for a better reason.

    5
    « Great place to stop for night »

    Excellent place to stay for night while traveling. Room was very comfortable & breakfast in morning was ready by 6 am as stated. Will use them again while traveling and recommend to our friends. Front desk was friendly and helpful

    4
    « One Night stay at your hotel »

    Excellent stay....nice, clean room. Very pleasant and comfortable. The room was well looked after. The heating/air conditioning was working well, the bathroom was clean. The towels nice and soft. The only things we could suggest is to leave an extra box of Kleenex. We only had 2 left in the box and had to resort to bathroom tissue. Not a big issue but that was the case.

    5
    « Great stay »

    The front desk area was extremely welcoming and the agent at check in was friendly and accommodating. Stayed three days and overall the hotel and room was kept clean and fresh. Nice breakfast something for everyone. I would stay there again.

    5
    « A GOOD NIGHT'S SLEEP »

    My husband & I were traveling back to NY from Nashville. After driving many hours & hundreds of miles, we needed a clean comfortable bed to sleep in. We stopped at the Best Western hoping they had availability, they did. The room was large, very clean, the bed was comfortable & we even got free breakfast in the morning. I did notice they had a fitness room, nice indoor pool but we left early to get back on the road so we did not make use of any of the extra amenities. I would not hesitate to stop here again if I were in the area.

  • 5
    « Comfortable stay »

    On our way home. Room was clean and comfortable. Nice selection for breakfast. Would stay here again. Had elbow room and if we were staying longer had a small closet and dresser for our clothes. Nicely decorated.

    5
    « Nice clean place with friendly staff »

    We have always stayed at a Marriott hotel, but because we had a great experience at the Best Western Plus in Napa Valley CA, we decided to try the one in Roanoke VA. We were pleasantly surprised. Everyone was so friendly and the room was clean and updated. Great value! We paid $40 less than what we would have paid at one of the Marriott's we had considered.

    5
    « Nice place »

    This was a nice hotel, close to shopping and various places to eats. I would recommend, rooms were also nice and hotel staff were very friendly. . Everything you need is close by and it's very easy to get around.

    4
    « Satisfied traveler »

    I usually stay at Best Western this one was very nice and worth the price Very clean and very nice staff. There was a big variety for Breakfast. It was a lttle hard to find but once you find it there are many restaurants and stores close by.

    5
    « one of the best ever »

    Everything at this Best Western in nothing but top notch. The rooms, the breakfast, were all out standing. If am ever in that area again I will stay there for sure. Close to a lot of nice places to eat and fairly easy to get too.The ouside has a very appealing look and was really nicely decorated.

    4
    « Stay after long drive for sightseeing »

    This hotel was a nice break in the trip. Comfortable room, pleasant staff and a good breakfast to get us on our way the next morning. The location next to extensive shopping made it easy to re-supply and continue our trip. We would certainly stay here again.

    5
    « Great Property »

    Stayed at this property 2 nights and found the check in lady (Kim) it to be very nice. The hotel was clean and quiet. The room was warm (it was a cold night), the bedding was comfortable. My only complaint would be the breakfast. It was your typical continental breakfast but most items looked liked they had been pulled out of a package from Sam's Club and put on a serving tray. Not that appealing to me but just my own personal thing.

    5
    « Great place to relax »

    Hotel was very clean and staff was very friendly. The location was close to the mall and the airport. Indoor pool, updated rooms Enjoyed my stay and will use again and recommend as a great choice of property.

    5
    « Trip to help DAD »

    The staff was very helpful and pleasant. The room was excellent. The morning breakfast was a blessing in that I could save time in the mornings getting my tasks completed instead of going somewhere to eat. My goal was to take care of some issues at the assisted living facility where my Dad resides.

    4
    « Great Place to Stay »

    This was a short trip to view the fall colors but the stay at Best Western was very nice. Clean, the front desk was always very helpful with directions or answer question. We will stay there again, and recommend to anyone.

  • 5
    « My stay at BEST WESTERN PLUS Inn at Valley View »

    The room had all amenities. Micro wave, fridge recliner chair and rubber duckies. I loved the recliner. We got a guest bag on entry and breakfast was all morning with great coffee. There was an excellent Chinese restaurant next door. Best yet we used our best Western points to stay free.

    5
    « great place to stay »

    great place to stay and the prize way right. Nice location and plenty of places to eat with out having to get in the car and go. Plenty of places to shop right next to a mall that is will keep up. This is suppose to be a review telling some one who many words it has to be is just pushing it a little to much.

    5
    « Nice place »

    Check in was good. Room was clean and comfortable. Desk helped with dinner recommendation. Needed handicapped room for my wife and desk was very accommodating. Would stay here again if in the area. Close to I-81 and easy on and off.

    5
    « Great stay! »

    room was clean and very comfortable, just what we needed after a long day on the road. Breakfast area was a little small and crowded when we ate. But the breakfast was one of the best we've had at RW.

    4
    « Roanoke BestWestern Review »

    The location is convenient - right off the freeway. There are restaurants nearby, so no issue to find a place to eat. The front desk people are friendly - I forgot my wind breaker when I checked out on my way to Gettysburg, called them, they found it, stored it for me until I came back 2 days later and I retrieved it.

    5
    « Great Stay and value »

    This hotel was so clean. So well kept. The value and then to have a hot breakfast included was fantastic. I would recommend anyone to stay here. This was our half way piont driving from PA to Nashville.

    4
    « Halloween visit »

    Front desk staff extremely friendly and helpful .they wore costumes which was cool.breakfast offering nice.rooms nicer than most in the area.overall great experience.we will return here on our next visit to Roanoke.

    5
    « Great hotel!!! »

    Our stay was great we have stayed there a few times and loved it each time. The staff is very nice and helpful, the rooms are always very clean and comfortable. Really enjoyed the indoor pool and the breakfast.

    5
    « Absolutely Wonderful! »

    I enjoyed my stay from the beginning to the end. The staff was friendly and helpful. The place was very clean and comfortable. The breakfast was excellent. I would definitely stay here again and again.

    4
    « Visit to VMI »

    Very friendly staff. Arrived at 2am after dreadful flight. Room nice and clean breakfast area. Would recommend to others and price was good. This was a stop on way to VMI. Got pulled over by cop, don't speed in VA

  • 4
    « nice »

    The bed is never quite as good as home but it was close and provided a great nights sleep. As a single female traveler It's also nice to feel safe. Good location for safety and restaurants and shopping.

    5
    « Folks.....stay here....this property is excellent, as are the staff. »

    On my way to Virginia for a business/pleasure trip and I called the day before my departure to book a reservation based on the many wonderful TripAdvisor reviews. I spoke with Skyelar Blair, the Assistant GM for the property. I knew I was in good hands after speaking with her. Arrived on Friday, Nov. 6th at 6;00 PM and Skyelar was working the front desk. Had a quick and very pleasant check in experience and asked Skyelar about a good place to eat. She suggested "Bobby's" in downtown Roanoke and suggested we ride the courtesy van, which we did. The van was operated by Vicky and we had two quick and pleasant trips and enjoyed a wonderful meal in downtown Roanoke, which was quite beautiful and bust that night. We got back to our room and everything was perfect. Wonderfully clean, everything in its place, a nice chair with an ottoman, excellent flat screen tv.....everything you could possibly want or expect in a room at an outstanding price. They even had chocolate chip cookies in the lobby.....looked good but I passed on them. Skyelar mentioned that breakfast would be available at 6:00 AM in the morning but we were up and on the road before that. I booked this room based on other TripAdvisor recommendations and the T/A responses to customer by Lori, their GM, who answers every complaint or concern in detail. I know that sometimes, things don't always work out, I just posted a review today on a bad experience we had elsewhere. But to see some of the reviews by folks that registered a complaint regarding this property convinced me of what I already knew....you just can't make some people happy regardless of what you offer or do. This is a fantastic lodging establishment, staffed by folks who care and take their jobs seriously. Do yourself a favor and stay here....you won't regret it!!! And Skyelar, I hope you are still enjoying your "pride and joy".

    5
    « Very vice Hotel »

    I have stayed at this Hotel numerous times in the past few years. They always seem to have their rooms clean and updated. I have never expereinced any problems at this Hotel. Staff has always been courteous and ready to help.

    5
    « Valley View Best Western »

    I always stay at this hotel whenever I shop at Valley View Mall. It's close to shopping area and restaurants. The staff is always nice and helpful. Clean rooms and east to get to. Roanoke is a very nice area with an additional mall at the other end of town. lots of shopping in this area.

    5
    « Quiet, Easy to Get To, Like the Indoor Pool »

    We have stayed at this hotel in the past. It is quiet, easy to get to, close to the mall, Starbucks and restaurants. The rooms are clean, quiet and with only three floors, easy to get to. I also love the indoor pool this time of year. The front desk staff is very helpful and friendly.

    3
    « Pet Friendly, but They Don't allow Cats »

    We were moving across the country and needed a hotel that could accommodate our family and our cat. This hotel is categorized as pet friendly but only allows small dogs, not cats. That is not "pet friendly" it is merely "dog friendly," which is a major disappointment for all of us cat lovers and those few of us that have to travel with our cats.

    4
    « Nice and clean »

    Okay for a one night stay passing through. Beds are very small and because of that we will probably look for other accommodations next time through. This is a really nice and clean hotel though and if the beds were larger I wouldn't think about staying anywhere else.

    5
    « great hotel, little hard to find »

    This was a great stay for us. Very clean, modern rooms, friendly staff and a good breakfast. It is inside of a shopping mall and not easy to get to using website maps or GPS. Would highly recommend this BW. It is close to several restaurants and not far off the highway (after we found it).

    5
    « Amazing Hotel! Pristine Cleanliness! Fabulous Customer Service! »

    This hotel is pristine & extremely clean. I am the kind of person who is a CLEAN FREAK & this hotel met all my cleanliness needs. The desk clerks are wonderful in terms of being helpful. They go the extra mile in terms of making your stay a great experience. The price was reasonable, but I was a little bummed out because I could not use a coupon from those travel books on the weekend . I used my AAA Automobile discount, and that made the room rate more reasonable. The rooms are very nice, and the desks have marble tops. I would stay here again. They also provide a good FREE BREAKFAST & FREE Wifi.

    5
    « A very nice hotel »

    I was amazed at how nice it was considering the cost. I have paid much more for places not nearly as nice. The staff was very friendly and helpful. We would certainly recommend this hotel to anyone traveling in the area.

  • 5
    « An Excellent Stay »

    We arrived tired and hungry after a full day of traveling the Blue Ridge Parkway from Asheville, NC - everything from check-in to check-out was A1 - it was nice to find restaurants within walking distance as we really needed to stretch our legs. This hotel was clean and inviting, the room and bed were comfortable, and even though there was a proximity to the airport, we never heard any airport noises. Truly a good experience and we will certainly consider this hotel if we are ever in the Roanoke area again.

    5
    « Great value hotel with great staff »

    If you want a clean, good value hotel, with a friendly professional staff this is the place. It is not the Ritz but it is a great value(if like me you do not want to afford the Ritz) it is clean and conveniently located. I have always enjoyed staying here and the staff are welcoming and friendly and professional.

    4
    « Clean and Comfortable »

    After 8 hours of travel down I-81, my husband and I were having a difficult time finding a hotel with any vacancy. (Lots of college activity, fall road trips, etc. ) We have stayed at Great Western hotels previously and have always been pleased and luckily for us booked there last room! The hotel was clean, room and bathroom clean, fresh and comfortable! Staff friendly and helpful! To the idiot a few reviews ago, this is not the Ritz!!! It is what it is supposed to be, a substitute for home after a long day of travel. And that they do very well!

    5
    « Great Place Again! »

    Stopping for the night, we came here and realized we had stayed here 3 years ago when traveling. It was great then and is great now. Rooms are clean, tasteful, and equpped with whatever you need. Staff members are polite and helpful. It is located near the mall and any restaurant you could think of. Great place to stop for the night and have a good meal and a coctail close by. Glad we stopped again.

    5
    « Very pleased »

    The staff was MORE the accommodating, room was very clean, even the remote clean! (rare) Though it only served a breakfast, that was great too! Near plenty of restaurants for lunch and dinner! Next time we're in that area, well go out of way to stay there! Near highways, so don't have to travel any distance to come or go!

    5
    « Excellent and relaxing stay! »

    On a 3 day get-a-way with our grandson and chose the Best Western Plus at Valley View to spend the evening. Nice, relaxing, and clean; convenient to attractions and shopping. Friendly and helpful staff mark this as a favorite stopping off point while in the Roanoke Valley.

    1
    « Worst hotel stay in 10 years »

    The room was not ready at checkin at 3 PM took what was available. Room not cleaned or made up by 430 the next day. Staff was not apologetic but they were busy getting ready for new guests. Had to ask twice for clean towels. Thermostat in room did not work. I travel a lot on business and staff attitude could have helped the situation but they acted like unhappy employees.

    5
    « Good Night at Valley View »

    The room was comfy and cozy. The pillows were awesome as I have neck problems. I will return to Best Western Plus in Roanoke, VA as often as I am in the area. It is very close to a shopping mall and restaurants. Great value and great service.

    5
    « Value and service »

    Excellent facility, easy accessed from Interstate, located near shops and restaurants. Well appointed and maintained with a very friendly staff and a terrific breakfast assortment. Check-in and check-out are effortless.

    2
    « Needs refurbishing »

    This is definitely not up to the standard of a BW Plus. Needs to be reclassified and updated. The room was decorated with dark colours, ie carpet, furniture, walls. The bathroom needs updating. In general a tired hotel which I found to be depressing and disappointing.

  • 3
    « Better hotels for the same price on the same street »

    Hotel is dated. Rooms are dark and our room featured a greasy headboard. The walls also were dirty in spots. The fact that dogs are permitted also turned us off. There are better choices in the same vicinity. Also if you book this hotel earlier than you need it, you'll likely pay higher than you need to. The rates fluctuate wildly it seems.

    4
    « Clean, Friendly, Accepts Pets »

    The front desk folks are friendly and accommodating. The room doesn't have a freezer, and they gladly offered to keep our ice packs in their main freezer for us. Lots of eating places nearby, plenty of shopping if you need it. Nice clean property, would stay here again.

    5
    « Great Place »

    I was very impressed with the service that was provided. The room was very comfortable and clean. The indoor pool was a big hit with y 12 year. Overall I was extremely happy with my stay. Its a great hotel to stay in the area especially if you are travelling with family and you want a hotel that offers a stay at a affordable price, this is a great bargain..

    2
    « way below expectations »

    this is NOT a 3-star; it's barely a 1.5. AC did not work correctly at all, and hotel staff was clueless. Dirty room with STAINED headboard. Room clearly needs to be redecorated and hotel mechanicals need to be updated. And staffer on duty on Saturday AM was NO help; acted as though our issues were a case of "tough luck". POOR POOR POOR!

 

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·Desde el norte: Siga por la carretera interestatal 81 hasta la salida 143 y a continuación siga la carretera interestatal 581 hasta la salida 3E. Tome la primera salida con la indicación "Shopping Center" y verá el BEST WESTERN PLUS Inn at Valley View a mano derecha. ·Desde el sur: siga la carretera interestatal 81 salida 143 y la carretera interestatal 581 salida 3E (Hershberger Road). Tome la salida del centro comercial. El BEST WESTERN PLUS Inn at Valley View se encuentra en Valley View Boulevard entre Hershberger y la carretera interestatal 581.