Best Western Richland Inn-Mansfield

Broken door jacuzzi and heat, kinda says it all. Would not recommend until this place gets some major repair work done. Not good sleep when you wake up freezing. And the door breaking had to be repaired by me. No maintenance staff available.

From the outside, this is just another hotel. As soon as you step in you see it is not. Incredible pool and hot tub. Nicely appointed rooms with comfortable mattress and linens. Wonderful breakfast. All associates were friendly and attentive.

We are having a huge family event. I called and spoke with Paul to ask him how many rooms this Hotel has and he was EXTREAMLY rude with me and said he is not going to answer that question and hung up the phone. We need 40 to 50 rooms and I dont get why I was talked to that way. Im defentely glad we didn't book and then get treated this way during our stay, so I guess I should thank you for the heads up.

Well maintained hotel with an outside sitting area for gatherings. The highway and restaurants and a Wal Mart for essentials are close by. Friendly and knowledgeable staff. A breakfast bar with a variety of goodies.

Hotel was very clean and quiet with an excellent breakfast. The breakfast is ordered individually to your specifications. Excellent location to explore other points of interest. Bed was extremely comfortable.

Was very accommodating for a large group that came for a heritage gathering. We could have stayed closer to our destination but found that this had both breakfast and a pool and was closer to other amenities such as restaurants.

When I checked in, it was late and the gentleman behind the desk had already figured out who I probably was and had my reservation ready. He was extremely friendly and welcoming. He made me feel glad that I picked this hotel. That was nice after a long drive.

Long trip home to family, have stayed in a variety of motels along the way - this one was clean, comfortable and the price very reasonable. Also - grateful to Milo who checked us in after a long day on the road and was kind, professional and welcoming. Much appreciated.

In room hot tub water was black coming out of faucet Youd think if theyd be cleaning the tub theyd use that water and it would flush the lines clean. Pool heavily advertised amenity but down for long term repairs. Mgr said it was stated but you have to hover mouse over a certain pool picture and it is only stated there

I stayed at this location multiple times while my mom was in the hospital. They were amazing and caring and thoughtful and got even got me a card when she passed away. I couldn't have asked for a better experience! Thanks so much for being so thoughtful and caring!

We were treated great at this hotel. The desk clerk really made us feel welcome. My issues are rather minor. Handicapped access was a bit of a challenge, and our room was rather small. The hotel was just a little difficult to find. It's really not bad.

This place is very disgusting. The rooms are not cleaned at all. Our first room smelled horrible of cigarette smoke. And when we tried to use the heater in the room it made the room smell musty and moldy. It was such a bad smell we could not sleep. The mini fridge was completely rusted on the inside. There was hair in our shower drain. You could tell the floor hasn't been vacuumed there was so much dust in the corners. The shower curtain was ripped and ratted up. The computer chair seat leather was all cracked and ripped up. We got a new room and it had poop from someone else in the toilet. You could tell this room also didn't get vacuumed from all the dust in the corners. And Uber our bed sheets was dirt and debris. We also called and ask before we came if the pool was going to be open and they said yes and it's been closed the whole entire time we have been here. We were also told that they don't do refunds so we had to ask for a manager and they could only refund half our trip. Which is very horrible because we wanted to leave the hotel that night not have to stay for half of our trip at this very unclean hotel. This was the worst experience I've ever had. I would not recommend this hotel to anyone. And we were not the only ones at the front desk complaining about how unclean our room was so I'm not sure how this hotel makes any money. I mean they couldn't even clean our toilet like we asked for house keeping to do. So we have someone else poop skid marks in our toilet for our whole entire stay. The breakfast area tables are not cleaned either there completely covered in dust. I ended up having to wipe our own table down because all the front desk offered to clean it with was Lysol and he tried giving it to me to do. What a joke.

Total hoodwinked pictures don't match room. Rooms are dated and dreary. Hair in shower drain. Cracked counters. Called ahead told pool would be open and it is in fact closed. Rooms smell like trash. Beds are not comfortable at all I sank into the middle and woke up with back pain. Overall this is my first and last time here.

The Best Western brand used mean more upscale accomodations for the travelor, now it is a solid average stay. This property is located in a quiet location that requires a tricky turn as you come off the highway so be prepared. The rooms are nothing special but clean. I am assuming due to covid breakfast has limited offerings and guests are not allowed to linger in the dining area. The only hot choice was a "microwave it yourself" Jimmy Dean sausage. There are prepackaged mini-muffins, pre-packaged sweet rolls, packaged hot cereal with a few offerings of fruit. Coffee and two juices are also availabe. The morning I was there the clerk forgot to turn on the juice machine, not such a minor quibble an hour into breakfast service. Security is good with a room key required to enter the hotel side doors.

We prefer Best Western Hotels whenever we travel. The only choices we had for breakfast were Jimmy Dean Sandwiches......perhaps their normal food delivery was not timely. Overall the halls and nearby rooms were quiet.

Well this is possibly the worst Best Western I've ever stayed in. Dirty, smells like mold and is very outdated. Seems like maybe they attempted to remodel but it's a half ass effort at best. It needs some serious work to bring it to Best Western standards that I'm used to. There is a Hampton Inn on the south side of the highway. GO THERE!!! Stay away from this place. There are worse hotels than this but they are not called Best Western.

Whirlpool didn't work properly. It works at first, after the timer runs out and reset it it wouldn't turn on for a few minutes. Then it kicks on and off for a few minutes then back to normal. Totally unexecpted!

Excellent room for the price great breakfast items to choose from Eat in your room the sign asks. Take it and eat in room. Beds are comfortable and rooms are clean and stocked with all items for comfort.

Dirty, extremely outdated, smelled like pot. Breakfast was stale granola bars and instant porridge. Toilet overflowed with one flush, was left with a wet dirty carpet all night. Turned heater on and smelled like burning garbage. Do not recommend.

I chose this hotel due to the favorable ratings. The price was higher than most of the nearby chain motels but I thought it would be worth the price difference. I was disappointed with the cleanliness of the room, worn furniture and limited breakfast options. This is a 2 story older style building with no elevators although there are interior corridors.

Very nice little 2 story hotel. I was pleasantly surprised when I walked into the lobby. Very clean and well kept. The rooms were very comfortable, the AC worked great, and the bed was really comfortable. I would definitely stay here again.

We booked a suite for a weekend get away. Nowhere listed did it say that the room was right next to the pool. We had a basketball team on our floor. They stayed in the pool super loud all day, filling it to max capacity so we couldn't use the pool. & with the balcony of the room being in the pool room, we couldn't even hear our TV because of the volume of the partying in the pool room. They also overran the hallways, rude & taking up all of the hall. I am pregnant and was really frustrated with all the kids running so close with no consideration. They all hung out in the hallways being loud and slamming doors. Our jacuzzi tub wouldn't fill up 1/10 of the way before the hot water was gone. I'm pregnant so I was only looking for room temp & couldn't even get it there. $400 and I really wish we'd have stayed somewhere else. Quite. Been able to use the pool & jacuzzi. & had the nice weekend we had really been looking forward to.

Once you get passed the outdated decor, carpet, and furniture of this hotel, you will realize that it is pretty nice. We found the room to be clean, internet and tv to work great, and staff to be very friendly and welcoming. There is an entrance in the middle of the building which was awesome to be able to park and enter right where our room was. There was a grab and go style breakfast which was alright, but we would have loved a full hot breakfast. The location is near just about everything including a Walmart and many restaurants within walking distance. A perk was that we were able to stay here with our dog! Overall, we had a great experience and I would stay here again if ever in the area.

I expect much more from Best Western. The door latch was merely a hole in the doorframe, and the handle could only be pulled up to unlock. The hot water was tepid at best, even after running full on for a minimum of 10 minutes. I was told "yeah, you have to let it run for a bit, especially in this weather". Bathroom sink looked like it had been broken off the wall and instead of replacing, glued back on. It is very close to gas, groceries and restaurants, so for that I give it 2 stars. While I understand the hotel has little to do with other guests, the truck running right outside the window 1/2 the night with some guy apparently sleeping inside was rather sketchy.

The building is on the older side and showing its age in a few places, but the room I stayed in was spotless, the location was great (close to good restaurants and major roads), and the staff was super helpful and friendly.

I have stayed at other motels in this area and Best Western far exceeds all the others. The friendliness of all staff members, cleanliness, and value are all outstanding. I travel for work and stay at motels frequently but this location is my favorite place to stay.

Clean room-check, pleasant staff-check, good beds-check. This BW met all our travel requirements as we passed through Mansfield. COVID has changed the breakfast layout for most hotels. This BW had a limited but adequate cold selection and breakfast sandwiches that could be heated up. It was convenient to many restaurants so grabbing a hot breakfast wasn't a problem for us.

The rooms were awful. The chair was broken and duct taped. Waterstains around a.c. Furniture really beat up. Room price was very high. On the good side 1st class coffee and breakfast sandwiches . Laura checked us in and she was fantastic! Location was good for local restaurants.

I love the staff here, Rochelle and Paul(I think that's his name) rocks. I'd like to name them all. Price rocks, location rocks, nice places to enjoy the evening outside. I will define be staying here if I return to Mansfield

Gross, dirty, dark, awful place. Seems like it could be a movie set for a horror movie. The lobby was dingy, the carpet was stained and dirty, the walls thin as paper, ugh. If I could have gone somewhere else, I would have.

Very convenient, just off the highway. Rooms are clean and comfortable. Lots of restaurants and conveniences nearby. Breakfast is what they call grab and go. Jimmy Dean sandwiches to microwave. Oatmeal, yogurt, fruit, everything for a grab and go breakfast. Staff is helpful and friendly.

We chose this hotel for the close proximity of the Mid-Ohio Race Course as we attended the AMA Vintage Motorcycle Days in Lexington, Ohio. Not only was it close to the track but the location offered various restaurants close by and a Wal-Mart. The hotel is well-kept with spacious rooms, which are very clean. Due to COVID-19, they only offered a grab and go breakfast which was fine with us. The property was well maintained and situated in a quiet area - not much noise at all. A great hotel room for a great price. Will stay at this Best Western again when we go back to that area.

This hotel is dismal from the first glance. it has not been renovated recently. Our room was noticeably small and cramped, the pillows were all lumpy and awful, the shower head pointed somewhere to the ceiling, the water was way TOO hot and the "grab and go" breakfast was a joke. Plus it was quite expensive. How this hotel rates 3 stars is quite beyond me.

I would Recommend this hotel very clean very good customer service I will be staying at this hotel again on my next travels. Staff was very helpful only thing was breakfast could of been different rooms We're very very clean and rooms smelled very clean. Very lil noise it was a very relaxing stay

The woman at the front desk was helpful in taking my phone reservation and during check-in, but the front lobby was dark and dingy, and looked dirty. Same for the room: dark, worn-out furniture, and not clean. I had requested and was assured that no one had stayed in the room for the previous twenty-four hours, but there were towels left from a previous guest, and the toilet was running. Worst of all, there was no enforcement of the stated policy that masks were required. Guests and staff wore masks --- but under their chins! Fortunately for us, we checked in very late in the evening and left very early the next morning. The entire experience felt unsafe and unclean.

Check in went smoothly. There is no elevator. Saw roaches in my room. When I tried to call down to report this, no one answered. When I went down to try and find someone, no one was around. I've tried contacting the hotel the last 2 days with no answer. I would not reccomend this hotel. Only 2 jets worked in the hot tub in the room. And the 2 that did work barley pushed out very much pressure. Just an overall bad experience.

Very dark and dated, conveys the impression that it is not clean. Some items not working in room. Breakfast claerly advertised on reservation page and none provided. Come on- other BWs offered yogurt, "grab and go" even hot foog from desk. Feel robbed. Very far from Rt 80- slow backroads.

Very comfortable and clean but one issue. I checked in at midnight and stayed awake for 2 more hours before retiring. check out is at noon but at 10am I get a knock at the door from house keeping. it seems every Hotel does this and I feel it's housekeeping's way of getting you motivated to check out early so they can clean your room. It's frustrating when i want privacy.

This Best Western is located in a good area. The rooms aren't bad on space, but the bathroom is definitely cramped. It is a nice clean place. The staff is friendly and watching them work together as a unit is very encouraging.

Good value, good breakfast, fitness center, comfortable bed. The pool was nice as was the hot tub. The staff was accommodating and friendly. There was filtered water by the front desk and the coffee was hot.

My husband and I booked a room here after calling to make sure it was a handicapped accessible facility. When we arrived the room was on the second floor, no elevator not the cleanest, the tv only 3 stations worked and the refrigerator didn't work. Called the front desk only to be told we know someone is going to work on it next week. There are no other rooms available. Then I try the jetted tub it doesn't work either. Tried to get a few hours sleep wake up turned on the lights and there are bugs on the bed, floor and desk. Took pictures, when checking out the front desk clerk asked where I was from and asked "don't you have bugs there?" This place should be shut down!

The staff was kind, helpful, and very wholesome and the whole hotel was spotless! Every time I walked through the halls the staff would greet me with a polite smile and a quiet greeting and it made me feel right at home.

Never again! Number 1 reason I booked this room was for the hot tub. Well that wasn't working. They must have given us the worst room too. Open the door and it bangs into the end of wall sticking out. Sink drain just barely drained. I mean it would take a few minutes to completely drain. Then the bathroom door would drag halfway thru and stick. Geez. There was a hole in the carpet. The vending machine by ice machine was empty. Completely empty and shut off. Then a bunch of noise above us. Running around and banging. Just terrible place to stay.

Not really bad not great -- it is an older Best Western and it is showing its age there were things that seem to need attention. It was overall fairly clean (I wouldn't say spotless but cleanish). The hallways had a weird smell not sure if it was just musty or what but definitely had a weird smell. The bed was okay and the amenities were standard.

It was very enjoyable. Very clean. Centerly located. Breakfast was very good. Front desk was nice. Everyone was very friendly.I will stay when I come back to Mansfield. The beds were comfortable and I really liked the lotion that was in the room.

Recommend this Hotel to everyone, Staff and Accomodations were Outstanding and Very Pleasant. If visiting Mansfield be sure to stay here, Best Western, Mansfield Ohio. Management was Wonderful and very helpful, Breakfast was very good and plentiful. Will return one day and will not forget our experience.

Great location near interstate, but nestled among trees for quiet privacy. The pool area was beautiful, nice outdoor patio area as well. Staff very friendly and helpful. Hotel clean, comfortable bed. Breakfast was nothing special, but was fresh and well stocked.

This property was well kept and rooms were clean. They had an easy pet policy, which was nice since my dog was over 30 lbs, and it's hard to find a property that approves. They are also very reasonable with pricing for rooms and pet stay. Very good breakfast and facilities. Manager and front desk were very nice. Would stay again for sure.

Room was clean and breakfast was good. Common public areas not that well kept-up; could use some paint and such. Stayed three nights. Day 1, NO housekeeping; Day 2, only towels. Would not "comp" one night of the three, however.

Nicole made my stay wonderful. The room were clean and alot of pillows were great. Nicole handled my TV issues quickly and professionally. Breakfast was average. The toilet was loud but was not sharing a room.

One thing that has become synonymous with staying at Best Western hotels is the consistency of the quality of my stay. The rooms always look nice, the hotels are located in convenient places, the breakfast options are great and most of all I sleep well because the noise between rooms is minimal and the beds are comfortable. You get several pillow choices and let's face it, we all have different pilllow preferences, right?! If I'm on the road, I don't have the time or patience to deal with hotel issues whether it's for business or if I'm on vacation. Best Western delivers. Thank you!

Do no stay here. The rooms smell, and are damp. Maybe just the first floor, as the motel is on a slab. Evereything was damp. furniture was dirty, bed was terrible, and even though we were given a dicount rate, I would nebver stay here again.

The hotel was very disappointing. I have stayed at many Best Western Pluses and have an excellent experience (Boulder, CO, Monterey CA) but this one was not ADA compliant, the room had one of those really noisy AC that you could not control the temperature, the carpet and curtains smelled of old tobacco smoke and healthy breakfast options were few -- fresh fruit and raisin bran.

You always wonder what “surprises” are waiting for you when you book a room in an unfamiliar town. This one is a winner. The rooms are clean , the hotel is clean, staff is great and they even have breakfast for an unbeatable rate. This is a great choice if you travels find you in Mansfield, Ohio

The Managment and staff at Mansfield BW is great, rooms are clean, and the breakfast is great! Only complaint I have is the fridge wasn't working. That is a minor thing though. Being right next to Wal-Mart and resturants was very conviniant aswell.

Our shower could not run with out the tub part running. Their were old cheetos hidden behind places on the floor from previous tenets. And the internet was extremely unstable we would connect only for it to shut of and have to reconnect 20 min later which made streaming movies for our 3 year old who wanted to watch thomas impossible. The pool was clean but very salty. As in they used pool salt not chlorine to keep it clean and whenever you ran the hot tub their was this very loud ringing noise that would ring through the air which was just plain awful. Also at one point i had gone to get more towels and went to the side door behind the check in. And it just looked a mess. Very dirty and disorganized. I can honestly say the only thing good about our stay was the people who checked us in as they were amazing all the staff were extremely kind and helpful and the beds we slept in which were very comfortable. Another thing as well that i noticed during our stay was a handicap gentleman who im pretty sure is living their o.O at least that was the impression i got from the way he spoke to us.

This Hotel in no way possible worth the $200 a night we paid. At most it was worth $125. Dated interior and AC smelled and caused a burning sensation in eyes. Front desk offered no solutions. AM breakfast was ok.

We had a wonderful stay at this Best Western. Everything was pleasant from checkin to checkout. The staff was more than accommodating, the pool and hot tub area was clean, and inviting. The breakfast is your typical hotel hot breakfast but the difference was there was ample supply of all items, which most places have those empty binds. I would highly recommend this hotel if you're in the area.

We were looking for somewhere to stay on our way home. This place had decent pricing and looked decent. We called and the front desk offered us a discount because we were not arriving until after 9pm. Everyone was friendly, breakfast was nice, my son loved the pool. Room was clean. Not a single complaint!

The staff will go out of their way to assist you, they are very friendly and accommodating. The location is great! Easy access to Rt 13 and I71. Several food choices and shopping close by. I have stayed here before and will stay again!

We enjoyed our stay here and would stay again. Employees were very nice and polite. The rooms were clean and quiet. The breakfast was good with cold and hot items. Better than we expected when traveling. We would go back.

We booked hotel while traveling at the very last minute. We were lucky to get a room with two queens downstairs. Front desk was very friendly and helpful. The breakfast was hot and very good. They had omelets, sausage, cereal, yogurt, biscuits, waffle mix, excellent coffee.

From stepping in the lobby to leaving the next morning, the Mansfield Best Western was a first class experience.Traveling with a dog can be problematic, but the dog fee was reasonable and the desk clerk went out of her way to give us a dog-friendly room that was convenient to the side door where dogs did their business. The lobby, rooms and and grounds were all clean, comfortable and very attractive. Ice makers were available on both floors. The breakfast was good and the hot items and coffee were much better than usual hotel food. Parking was available right outside our room so we could keep an eye on our fully-loaded truck. The bill under our door when we woke up in the morning Wish more motels offered this level of comfort and convenience.

We found this Best Western while on a visit to my dad in Mansfield. We had looked for a hotel with a hot tub, and actually booked a room elsewhere, mainly because it was one of the first that advertised that amenity. We arrived around 8 pm, road weary and tired, ready to have that nice hot soak. Upon arrival, we were informed that the hot tub was down, and was being taken out. The desk lady assured me the hot tub had been completly removed from the Internet when I told her why we had booked the room, even after I told her we had seen the hot tub mentioned and even a photo. It was too late to go find another room, so we checked in anyways, dissapointed. The next morning, I made calls, determined to find what we were looking for. The nice lady at your place assured me you have a tub, and it was working. When I asked about it, she inquired whether I wanted a tub by the pool, or in my room. I exclaimed "both!". The room we got was amazing. It was huge room, with sleeping, dining, living and hot tub areas. It was by far the best laid out and spacious room we've ever been in. Even after being initially so impressed, we were further blown away by walking out a sliding door to see we were on a balcony overlooking the indoor pool area! It was awesome. Well appointed and sparkling clean. We ended up staying three days and nights, resulting in a very nice hotel experience for both me and my wife. We truly didn't want to leave! Thanks so much for all the friendly attention and help we recieved from all the staff. We now know where we will be staying every time we visit Mansfield. Keep up the good work!

Very clean, friendly staff. Bed was a little too firm for us, but that is something that varies from person to person. I am particular on cleanliness, and this hands down was one of the cleanest rooms we have stayed in with the exception of another Best western in Naples. If all the Best Westerns follow this protocol, these hotel chains will be the only place we will ever stay. Great experience and great value. And excellent and friendly staff.

We stayed for a basketball tournament. 10 adults 20 kids. The rooms were very clean. The breakfast was fresh and had a good selection. The staff was outstanding they went out of their way to help us. Michelle was one that went above and beyond. If your staying in this price range it is definitely recommended above its competitors. Thanks for the stay.

We were a group of 4 couples each with a teenage son. We were headed to Snow Trails to go tubing, but the weather was getting bad. We decided we should spend the night instead of driving back to Delaware County. Paul, the manager was fantastic. He got us great rooms at an excellent price. He was so friendly and even got our rooms close together. We spent the evening on the slope and in the lodge having a blast. We stopped for Steak and Shake then back to the hotel. Everything was right there. Back at the hotel the boys swam and hung out in the hot tub while the grown ups gathered the the suite to play cards. The suite was perfect to all gather and even look down to see the boys in the pool. Sunday morning we followed our nose down to breakfast. Paul was still there, having been snowed in. He greeted us with eggs , waffles and sausage gravy with biscuits. And lots of coffee! He asked about our tubing and gave us weather updates. He assured us we would not need to hurry since the roads were bad. After awhile the parking lot was plowed, we cleaned off our trucks, packed up and ventured home. We had “snow” much fun! When we go back to Snow Trails we will stay at Best Western!

Clean, great service, good location. Great value. Breakfast would have been better if the eggs would have been scrambled rather than little egg patties. Indoor pool was fun, hottub was working when we first arrived but later in the evening was cold. Didn't report it so can't complain that it didn't get handled right away. Staff was extremely friendly and helpful.

This is a very well-kept motel that was perfect for our one night stay after flying into Cleveland at night and heading further south the next day. The room was was clean and well set-up. It was a very quiet place which was very good because one of us was quite sick when we arrived. The breakfast buffet was delicious and much more substantial than most of the "chain motel" breakfasts. The one of us that wasn't sick enjoyed it immensely. The morning desk person provided a Cup of Soup in the morning for the sick one of us--without even being asked. We were very grateful and very impressed. The BW Richfield Inn was a very good and restful stop for us. Bravo!

We booked this hotel a little more than a week from check in date. It was one of the only hotels around with a pool and a hot tub. Upon arrival we noticed both were closed! We paid for a hotel (full price) to have these amenities and was angry to find out they were closed. Told the front desk there was nothing on the web site at the time of booking about it being closed. Had we of known we couldve stayed at the hotel across the street for half the price with a restaurant. The person just kept going about walking around and just said sorry before handing us our keys. Angry as it was we went to our room. Bathroom was filthy, almost stepped on an open safety pin on the floor and tv kept going out. At that point we considered our experience a stay at a VERY overpriced “no tell motel!” Will just pay less for a better hotel next time out. Positive: Good location and breakfast wont blow you away but wont let you starve.

The hotel property looks like a park setting and very relaxing. The pool and jacuzzi were really great after a long road trip. The room neeed a bit of an upgrade. Even though the rooms are non-smoking, our room smelled like someone had smoked in there a week prior. There was a lingering smell of cigarette smoke. The bed was OK but really needed to be replaced. Overall, the hotel was good, the breakfast area was kept well stocked and very clean and tidy. It was very quiet at the hotel location. There is no elevator so you need to carry your bags up to the 2nd floor. All the exterior doors are kept locked so it is a very safe environment. It is located a short distance from the highway. The hotel employees were very helpful and friendly in recommending local restaurants.

Wonderful owner, friendly, helpful. great location for Mohican State Park, Amish Country, bible Walk museumClean, quiet hotel, excellent breakfast, wifi worked well, comfortable, clean, nice indoor pool, easy access to freeway, restaurants nearby

I made an unplanned stop in Mansfield and reservations and check in were quick and simple. The price was very reasonable. The room was exceptionally clean. All of the staff was friendly and helpful. Paul this morning, took the time to help me find a good place to go hiking & gave me many details I wouldn't have found on-line. He was extremely knowledgeable about the area and gave me good advice. Thank you Paul!

I liked that the room had a microwave and a mini fridge. I wasn't expecting that but it really came in handy when I had left over food from dinner. We stayed there overnight for a wedding that was on Saturday August 18th. The hotel was close to the venue and also close to a lot of restaurants and right off 71. We really enjoyed our stay, and you can't beat the price!

Everything was great. Very clean outside and inside. Breakfast was good. Even the coffee was good. Quiet. Restaurants close by. Rooms are clean. Staff very helpful and pleasant. For us it was the perfect place to stop since everything was so convenient since we had been traveling all day.

I had a great stay at the Best Western. My room was clean, and the front-desk staff was very nice and accommodating (we had a ton of luggage, so they offered to put us on the first floor, close to the door where we parked). I was traveling with my eight-month-old daughter, and this hotel is baby and family-friendly. They had pack n plays and also highchairs at the continental breakfast (which had a ton of choices!). Also, the indoor pool is quite warm making it perfect for little kids. If you're in Mansfield, I definitely recommend this hotel!

The clerk was helpful when we stopped. The pool was indoors and lovely. They also had a working hot tub. We are looking forward to breakfast. It has been a nice quiet stay. I would stay here again if I was in the area.

Great staff! They were very accommodating from the minute we arrived until we checked out. The room was spectacular, and perfectly clean. The room had two beds, which were both clean and comfortable. Also, the hotel gym had great equipment, and the indoor pool was super relaxing! The breakfast buffet had a lot of options, and the food was really fresh. All around pleasant stay at this Best Western in Mansfield, OH!

Fantastic staff. Carried our bags to our room upstairs because we were so tired and they didn't have an elevator. Really went above the call of duty. Gave discounts that I didn't think I had and was sure to set me up for the Best Western rewards card. VER?Y happy with our stay there!

On a recent trip, we stayed at Best Western Inns exclusively and this was no exception for quiet rooms and impeccable cleanliness. The beds are comfortable and the pillows are such that I will be ordering one on line for myself. They are the perfect combination of softness/support. The breakfast is typical for Best Westerns with a variety of offerings that enable getting on the road in a timely fashion. The Inn seemed to be full, but the service and soundproofing created an excellent experience.

We had a great experience while staying overnight at the Best Western Richland Inn-Mansfield. The bed and pillows were very comfortable. The facility and staff were great! I would highly recommend this facility to anyone staying in the area!

Excellent personnel and room!!! From the entering of the Lobby until I checked out, everyone was absolutely wonderful and helpful!!! There was ample parking and lighting in the parking lot. The indoor pool was clean and neat and well maintained!!!

My stay here was pretty basic. The room was clean. Beds were comfortable. No frills. We checked in a few hours early no problem. Noise was not anything out of the ordinary. They allowed us to bring our 2 huskies for a $15 flat rate which was awesome!

Second time we stayed here at this motel. The 2 stars rating are very misleading. The staff is friendly, the rooms are very clean . The king bed is extremely comfortable. Room was quiet. The breakfast was also great and lots of choice. My wife noticed that they also had take out breakfast boxes for those in a hurry. Will be back again when needing overnite when in the area.

Long story short, we were exhausted and needed a place to stay. This BW is right off the interstate, which made for a loud night of truck noise, supplemented by the 20 mph winds whistling through the open space between the windows. The room was drab with a tiny bathroom, no shampoo or conditioner, a super-sensitive tub faucet, no working heater, and a sketchy cable connection which provided very few channels. This is a two-story motel with no elevator, and the interior stairway we used was dirty. It does offer the appliances that are appreciated (fridge, microwave, Keurig, and hair dryer), the beds are queen sized (bonus) and rather comfortable, and the night desk clerk was helpful. Free breakfast was typical but offered two meats, bacon and sausage, which my carnivores enjoyed. It was cheap, but my bottom line - skip it.

Nice hotel, very friendly staff, good breakfast, very good WiFi, nearby restaurants and highway, coffeemaker in the room, fridge, ironing, gym, the receptionist was very friendly and helpful, I can recommend this place

The assistant manager was extremely and helpful. I arrived about an hour earlier than check-in but he allowed me to check in anyway. The cleaning staff was a little behind schedule since they had had an influx of travelers the night before due to snow. Because of that, the asst. manager vacuumed my room himself so that I could check in early. The room was clean and staff friendly. Breakfast was good. Good value for the price.

The room was clean and comfortable. Breakfast was good as it had eggs, sausage, and potatoes plus other cold items. The location to the freeway was good and it had plenty of restaurants near by as well as Walmart.

Very nice property close to home - checked it out for expected guests. Comfy beds and pretty quiet. Pool and exercise room looked pretty inviting. Good breakfast buffet - hot and cold offerings, fresh fruit, coffee to go.

We were there without reservation and we were very well greeted. The attendant was very informative and found a very convenient room. Rooms very clean and comfortables. Breakfast was also very good . The only negative point is the fact that breakfast start at 6:30 AM which is too late for travellers who have a long road to go.

Traveling home from Niagara Falls. The 2 staff (1 when checking in and 1 when checking out) were friendly enough. In the room the light switch at door did not work the bathroom is small. Had trouble with hot water (very little hot water) took a lukewarm shower after letting water run for 10 minuets to get hot , gave up This was at 6am so not a lot of people taking showers which was what what was told by staff when I mentioned it upon checking out. The room was clean enough but the couch had stains on it. Didn't eat breakfast there so no comment on that.

The room was comfortable. The beds were very firm. The room was clean. Breakfast served hot and cold foods. The coffee was the new instant which I personally do not consider coffee. Could not drink the stuff. Otherwise, breakfast was good.

Service is awesome, location is good and near plenty of restaurants and a walmart. Room was clean and tidy, above average. Pretty good breakfast, worth the stop here if you're in the area. Will be staying here when i'm passing through.

Convenient location, clean look and clean rooms, good breakfast and super friendly and helpful staff. The swimming pool looked amazing, next time will definitely use it. The room was really clean, and the internet was like it is supposed to be, super fast.

I would recommend this location to my friends Restaurants were easily accessed from this location. I found myself close to a local Walmart which was very helpful at one time I had to make a run to Walmart on Thanksgiving Night It was nice that the store was close to the hotel.

We travelled to Ohio to tour OSR and this hotel was one of the closest to OSR. The hotel was very clean, comfortable, amenities were nice, Keurig coffee machines in the rooms, the pool area was very clean and nice. Totally would stay here again. The staff was excellent.

I have discovered that the BW brand has really been updated! The bedding has been updated and is extremely comfortable. The room accessories include lots of plug ins and USB ports. Unfortunately, this hotel has not been updated totally. The bed had nice bedding, but the bed was still old. I missed the USBs; the lamps had the old computer connection.

We had made a reservation prior to our visit. We arrived at about 1am, exhausted from our drive. The first room we were put in as soon as we walked in smelled of smoke. We went down and had our room exchanged. The second room we were put in the door barely locked. At that point we were too tired from our trip to even say anything. The woman at the front desk was very helpful throughout our visit. Also the breakfast was nice as well.

We stayed at this hotel while touring through the area and for the price it is worth it. The room was very clean and large enough to not feel cramped. The bathroom is a little small but not unbearable. The staff is very kind and helpful with any questions or concerns that we had. There is also laundry there that is cheaper than most hotels I've stayed at. Overall not a bad hotel for the price.

My wife and I stopped at this hotel while traveling and found it to be just right for a quick rest stop. Our room with a king bed was clean and comfortable. It was equipped with the usual mini-fridge and microwave. There was a Keurig coffeemaker in the room as well. The breakfast included hot potato chunks, sausage patties and egg white rounds. There was also a waffle maker and the usual continental breakfast items.

I stopped here because I was too tired to drive further. The staff was very friendly. The only two problems I had were both minor. The lamp on the desk didn't work, and someone had unplugged the refrigerator. If that is the worst thing to happen at a hotel, then you're in good shape. I've stayed at OTHER hotels where upon check in I had to have them come change the bedding because it was obvious it had not been changed. This particular hotel though, was VERY CLEAN! I didn't have to worry about contracting something from sleeping in the bed. Great job guys!

This is another example of Best western being consistent and good. No problems at all, clean rooms, good breakfast, friendly staff, and convenient location. Factor in the rewards program and you really can't beat it.

Had a nice room with few problems. A bit of routine maintenance is needed,ie: all doors need lubed so latches work smoothly, including room doors, hallway exit doors and outside exit doors. Sink drains need drain cleaner---drain slowly!!!- Hot water must come from Cleveland, my early morning shower was cold and no hot water 'till nearly done. Was in office 3 times trying to find clerk----must be napping! Otherwise, room was clean and nicely done, breakfast good, warm, but nothing special. Would stay again if in the area.

Seems like this place is hit or miss on the experience at this hotel. I booked here as party of a wedding party hoping to stay with or near the rest of the group. Sadly that did not work out. The first room I checked into smell like cigarette smoke. I didn't want to sleep in that or go to the wedding the next day with my dress or the brides smelling like that. On to my second room. I was trying to get comfy in this new room only to see a medium size bug crawl up the curtain. Figured I'd go kill it only to see that there were at least 4 more up under the valence. I asked for hold to be taken off my credit card as I would not be staying there. At the desk as I was checking out, they assured me they were likely only stink bugs, but that didn't really matter what they were. I guess maybe just cross your fingers here that you get the good experience that some other people have had.

Found someone's medication on our carpet when we first arrived, air conditioner broke within 5 minutes, breakfast disappointing and fitness room all things were out of order. Very disappointing stay overall

this was a great place to stay - excellent location off interstate, restaurants nearby, reasonable price even with no advance reservation, very accommodating clerk, room was very accessible and clean, parking was great

We stayed at this motel on 28 Sep 2017. When using the hand towels to dry my face I almost scratched myself - the towels were not soft at all - rather they were like sandpaper. The next morning before we left I tried to use the Keurig Coffee Pot but it would not turn on - it was broken.

The Manager, Paul, was very helpful and other staff also friendly. Good spa and indoor pool, and better than average motel breakfast. The motel is not new, but was clean, well-maintained, and just fine for our overnight stay. And the room rate was reasonable too..

Wow a wonderful place to stay !! We arrived late in the night due to road construction and slow traffic, the desk staff was so nice and even provided a mid-night snack since we hadn't ate that evening, room was spotless, breakfast was OUTSTANDING, hot coffee is always available. We will be back !!!!!!!

If you like spending $500 per night, this place is not for you. I count on Best Western to have nice places to stay without over spending. This Best Western did not disappoint. The room was nice and the beds were very comfortable. As this Best Western is in a great location for our trip to Indianapolis, we will be staying here every time we go.

We'd been on the road for two weeks and heading home after lousy nights and breakfasts at B and Bs. Has anyone ever had a great bed and breakfast at a B and B...ever??? This BW was THE ticket for us and I encourage you to check them out. BRB

While on our way to Niagara Falls we stayed here.the place was modern clean good staff breakfast was ok.it was convenient for us on our travels going north. We had a good nights sleep the room & bedding worked well for us.

This hotel was great! It was a comfortable stay, a nice and quiet area, and the best customer service. My family was treated with respect and received great service here. An employee, Bobbie, made our stay even better. She went out of her way to help us coordinate a surprise for a family member's birthday. Bobbie worked endlessly with a great, positive attitude!

Checked in by friendly staff. Room was clean-ish...looked like lamps and headboards had not been dusted in months. King bed wasn't great, but we've slept in much worse. Shower and toilet area very small. The shampoo, soap and hair dryer provided in room was a joke.

Room was clean and updated. Bathroom shower was not working correctly. Light switch at entry was not working, had to walk into a dark room each night. Guests were all roomed next to each other even though hardly anyone was staying there instead of spreading out-resulted in a concentration of noise in one area. First morning breakfast was wiped out by 8:30am. Second day had more options. AC has a fan option which runs all night, which greatly helped me sleep and is non-existent any other hotel I have stayed at. AC ran cold. Fridge was very cold and clean. Microwave clean. The cleaners that the maids use leaves surfaces sticky, floors in lobby, floors in room, counters, dresser tops and desk all sticky. WiFi was barely usable which was disappointing since I was there to look at property and needed access to pictures and maps online. Staff was no help in fixing issue. Weekday rate of $60/night was excellent and is why I rated it Average even though there were some issues. If the room had been $80+ I would have rated the stay lower.

Traveling back home from Southern Illinois and stopped at BW in Mansfield. Late arrival but they kept our ground floor reservations. Staff very polite, cheerful and helpful. Room was large, clean and comfortable. Amenities in bathroom not as good as BW Preferred but good enough. Breakfast had bacon, sausage rounds, biscuits and gravy, toast, bagels, cereals, muffins, juice, coffee, yogurts, etc. Would definitely stay again and would recommend to our friends. Only complaint is WiFi, somewhat reliable.

Clean, convenient hotel near the interstate. Great pool area and outdoor seating for relaxing. Many choices at the breakfast area, both hot and cold. Close to restaurants and near a Walmart for those forgotten items. Staff was very accommodating.

My friends and I stay here on our way back to Ontario. We found the air conditioning insufficient, the beds were noisy and the mattress hard as a rock, thank god we were only staying one night. They advertise pool and whirlpool, however, these were both out of order. Breakfast area did not contain a sink so any leftover tea/coffee or milk had to be put into the garbage container. On checking out I mentioned the air conditioning issue and the bed issue, however, the staff did not seem to care...we were leaving, they had their money. I would not recommend this location to anyone.

breakfast great room nice pool was nice check in dude is cool too room on fisrst flor is near ice machine many restaurants near by it is 5 miles south of mansfield many things to do nearby coffe in room is good microwave and refrtigeerateo is in room worked bathtub is good sink was good too and water sinked down the sink applebees nearby withing waliking distance

While not outstanding, this hotel does offer adequate lodging services. During our stay, several maintenance projects seemed underway (roof repair, A/C replacements, hot tub repainted), so the aesthetics of the place seemed a little off. Hotel is located conveniently near Walmart and some restaurants.

First off, I booked this hotel because it had a hot tub and pool. Upon check-in the hot tub was out of order. After driving 8+ hours all we wanted to do was relax in the hot tub for a bit. When I asked about it, I received a very insincere "sorry about that" and didn't offer anything. When looking at pictures online before booking, it is deceiving...this hotel is RIGHT next to a very busy highway-the pictures make it appear to have the outdoor patio next to a grassy area. The room was fairly clean, however, our remote didn't work to the tv. After visiting the front desk 2 times for it, it finally worked a bit better. They replaced the batteries twice. The breakfast is your typical hotel breakfast, nothing spectacular, and they were out of cranberry juice both days we came down for breakfast. The hotel had no food in the vending machines, and very limited parking. One good thing about this Best Western was the pillows and bed-both were very comfortable. I wouldn't stay here again, only because managements lackluster attitude and not being about to do any form of compensation in regards to hot tub, due to us booking through a third party. Their customer service has a lot of room for improvement, in my opinion.

Its always very clean quiet and the employees are so friendly, polite and welcoming breakfast was absolutely amazing they have such a great variety of food. There pool is fairly big and clean the Jacuzzi was down for remodeling. Amazing place to relax!

Excellent service, clean lobby and friendly and helpful staff. Very clean swimming indoor pool. Parking is excellent and close to room. Rooms very spacious and clean. Bathroom supplies very clean. Ice and snacks available.

I called and confirmed my reservation and confirmed by email. The staff canceled my reservation on July 13 for some unknown reason. I was informed of this when I went to register. I found it very unusual that I would get a voicemail asking me if I still wanted my reservation. This voicemail was left in June.

Staff was very nice an friendly did everything they could to make the stay as good as possible very professional the hotel it's self is Very nice very clean up to date breakfast had everything a small breakfast should have love the waffles

This hotel is convenient to Mid Ohio Racetrack which is why we chose it. It had most of the features we want - king bed, working A/C, fairly large sink, working shower. They have wifi but it wasn't very strong. The breakfast opens at 6:30 but we had to leave earlier than that each day, so they opened it early - very nice. The phone in our room didn't work, so they replaced. The furnishings look fairly worn. There is no elevator.

Front desk staff were very courteous and helpful. Good HOT breakfast selection. Hot tub and outside patio was and added plus. Room, linen, bathroom were are nice and clean. Very friendly place for weary travelers.

The rooms were nice and clean but I don't think it was worth what we paid. We didn't use the pool which did look nice. Skip the breakfast. I stayed safe with a bagel and cream cheese but even the coffee wasn't good. We decided on our second day to skip the free breakfast and go somewhere else. Staff was nice.

The room was clean. The bed frame was very squeaky. We noticed this as soon as we sat down on the bed. The breakfast left a lot to be desired,incliding the coffee, which I was looking forward to for our drive home. I'd stay here again, but only because of convenience.

Clean, tidy, neat. Quite accessible to restaurants, parks and freeways. Everything is well under control. Pleasant staff and surroundings. Clan pool. Good coffee. Quality breakfast. Clean dining area. Pleasant patio.

The hotel was ok. The rooms were clean up the hotel needed some updates. There was no elevator and the hallways seemed dark. The bathroom was small. The pool area was nice and the staff was friendly. Some of the other guest at the hotel were concerning on this stay. The price was great but I would have payed more for a better experience.

Stayed here after some racing at the Mansfield Speedway. Easy to find and price was right. Lady at the front desk could have been a tad friendlier, but no big deal. Overall the facility seems OK, but what amazed me was the amount of dust on the lights, alarm clock, and tables in the room. They could not have been dusted for at least two months. You would think if they clean the rooms every day someone could try to dust and make the room a little more presentable. With a little more TLC I would have given a higher rating, but if this is the best they can clean, then this is the best rating I can give.

Convenient location off I-71. Clean rooms. Staff well trained and professional. Breakfast has multiple selections and thought out with good presentation., Multiple restaurants and other food choices in close proximity. Would stay there again and recommend to others

I always enjoy staying at the Best Western motels. We have stayed at the same on in Ohio for years. It is located near our family and several stores we shop at. Keep up the good job of making everyone feel welcome. Have a good year see you next year.

Excellent location, right off the highway. The room was clean although set up somewhat oddly. The sink was by the door, not in the bathroom. The free breakfast was very nice. My only complaint would be that if your room is accessible through entrance #1, you have to pass by a cigarette /trash receptacle that is literally 1 foot from the door and was overflowing. As a non-smoker, the smell turned my stomach - I couldn't get through the door fast enough!

The only reason I didn't rate a 5 is because I didn't take the time to use the pool or spa an didn't have time for breakfast because I overslept. Over all tho, the hotel was very nice an the room I had was very clean. Extremely comfortable bed an was very quiet. Plenty of hot water for those of you that enjoy a hot morning shower to get your day started. Staff was very friendly. I will stay at this location again if back in the area.

I required a hotel for a motorcycle track day I was attending at Mid Ohio racetrack. I just needed a cheap hotel that was close by and clean. The place is kind of old and outdated, but it did the job. Decent price, clean, and a friendly staff.

It was over all great the room was clean, smelled nice and was spacious and bigger than I thought it would be. Good breakfast with also a great breakfast time not to early but long enough to get up and get some and still had a great portions.

overall was great, the swimming pool area was great the hot tub was awesome. Our room was clean the only problem was that the bathroom door was broken but other than that the over all experience was great and I would defiantly come back.

The hotel is well situated off the highway near a Walmart Supercenter. The rooms are cozy if a little outdated. They were clean and comfortable though. We will definitely stay here again if in the area. The service here is what makes the hotel special.

Customer Service not the best. Priceline was deceiving regarding my reservation and when I brought that to the receptionist he turned to us and said we had booked it with Priceline and there was nothing he could do. Not the answer a customer is really expecting....

the owner needs to spend some money on improving the security and update the hotel. The security doors did not work, which would allow anyone into the hotel even if they were not registered guests. Please follow up with the owner to get these issues fixed.

Friendly staff and very clean rooms. I will definitely return When I stay in the area again. breakfast was hot and yummy and plenty to choose from. the staff was very helpful. The rates were very reasonable

A nice average hotel with an indoor pool and hot tub for a good price. The breakfast was nice as well. It also has a Keurig in the room and a safe, but the safe did not work. We have family in the area and usually stay there when we go to visit, unfortunately this time it was for a funeral. I'm sure we will use this hotel again in the future.

Excellent for a 2 star motel. Clean, pleasant, great room, wonderful breakfast, excellent service. No elevator, but that gives you exercise. Nice and quiet location. Beautiful inside pool which we did not use This place needs more stars. They are worth it. Will be back when travelling thru the area.

The Hotel was clean the staff were kind and overall a good experience I was concerned the end of the Building door would not lock when closed and was in need of repair. Breakfast bar was good also Very nice pool area

stayed here after diving 13 so happy that every thing was clean jetted tub worked great and was very relaxing free breakfast was good great location great price for the room I had service was great would stay here again for sure

We drive from Midwest to East Coast a lot, and have stayed in this hotel for years, even before it was bought by Best Western. When the kids were young, it was one of their favorite spots because of the pool. You can see in the pictures that it's not your standard little slot pool but a generous domed space. It was a joy to sit and watch the kids splash about. And they had microwaves and fridges in the room, another necessity when traveling with kids. Need I say it was clean? Not a fancy hotel, but makes a great overnight.

Stopped after driving 10 hours. Front desk girl was very pleased and helpful. Room was well kept and beds and pillows were comfortable. Appreciate the extra effort required by employees working on Easter weekend so those of us traveling could enjoy our time.

Take my family and my family dog with us for Easter weekend ... To get away and just so we can just relax! Nice pool area I loved the hot tub for sure and breakfast is nice to have when you go to a hotel

Very comfortable stay. Staff were welcoming and accommodating. They offer filtered water in the lobby which was much appreciated! We had a great sleep on the King sized bed. There was fridge in the room for our snacks! The fire alarm went off and was handled quickly and professionally by the staff. The laundry facilities were accessible and cheap. We were able to wash our clothes efficiently while on the road. We were especially appreciative of the fast wifi and side access to the building. It made getting our luggage to the var much easier. It is located just off the highway, making it very easily accessible.

Our rooms TV remote, safe, and phone did not work. I didn't report my issues since the staff took over 20 minutes to even show up at the counter to check us in and had a terrible attitude. Most guests staying there are very noisy. I'm very laid back, but good luck LOL

The hot food left a lot to be desired. Had thick slices of bread which was nice. We had some noisy neighbors but one of the front desk staff took quick action. Our room was clean and comfortable. Check out was easy.

Room was clean and spacious. Nice pool that opened at 8:00 am instead of 10:00 am like most other places I have stayed at so you could enjoy it before checkout. Also a nice jacuzzi that was just the right temperature. Staff was friendly and helpful.

We stayed here because of the ratings and it didn't let us down. It was very clean, the staff were great, and the breakfast was very adequate. There were several good restaurants in the area and we found a very good Mexican on across the street. Check out was very fast and the internet worked very well in the room. The hotel is in a very good location for getting on and off the interstate and the area was very quiet at night.

wonderful stay wont stay anywhere else great staff very clean rooms with indoor hottub and pool heated very clean . .breakfast has a lot of options to choose from hot and cold foods . I would recommend to family and friends

My wife and I stay here when we just want to get away for awhile. The price, on the off season is reasonable, and we are still near enough to home, should an emergency arise. This time, we splurged and got the suite with the hot tub, which has a balcony that overlooks the pool and was nice. Everything was fine, with the exception of an alarm clock that didn't work, which was promptly replaced. We will definitely stay here again.

Stayed here on way south from Ontario to Arizona, very well located near I72. Nice to relax in excellent indoor pool and Hot Tub. Breakfast was conveniently early for an good start in morning. Friendly staff. Carpets could use cleaning but otherwise clean room.

This was a pleasant surprise, the breakfast option included a small cheese omlet which was quite tasty. Since we try to stay organic the small option as the next best thing. This location was just right for an after work start to a 750 mile trip. The next hotel we considered was $30 higher and not pet friendly (always a must.

This is a very clean hotel and the room was nice and large. It is also a quite place to stay as we were able to get a good nice sleep. The food was great to have the small potatoes with the gravy as we had been traveling for over a week and the other hotel had the same food in the morning. We were able to get the local paper which was nice to see their town before we left. The hotel was quite and well lite.

We had challenges with exterior noisy guests, but that was not the hotel's fault. Their service and tips for where to eat were great while we were there, but the next day they really went above and beyond to be sure that something we left behind would be sent on to us by UPS (our expense, but their time to get the item to UPS). We were on the road by 5 a.m, at departure so did not sample their breakfast fare, but would highly recommend the staff who served us including Jenn who received our call after we were on the road the next day.

Well for starters we get there to check in and the staff is having an apparent disagreement. The lady you could tell was very peed off. The beds were hard as bricks and the pillows sucked. It is a very OLD motel which is in need of some very much needed remodeling. Get rid of that nasty carpet put down some hard wood floors easy to keep clean. They need to get some new beds and pillows. And the Breakfast if you want to call it that. If you are not the first one in line to get breakfast don't plan on getting anything hot but maybe a waffle. They didn't replenish the breakfast area. We had to ask for some COLD milk. I mean really come on you call this good service. The front desk clerks were not friendly.

They are remodeling this facility. I entered the room and turned on the light, but it didn't come on, so while slowly walking to bedside stand to turn on that light, i tripped on an electric cord. after light came on, we saw it was the refrigerator that had been pulled into the middle of the room, but left plugged in. we went back to front desk, were assigned another room (2 doors down), and when we entered this room, the microwave was on the bed. Again, back to the front desk. The lady said that they were painting and had moved items away from the walls, but lack of communication between the contractors and management seemed to be the problem here. We ended up staying in the second room and moved the microwave to cabinet. We were awarded points for our situation and the manager apologized the next day when we checked out. Breakfast was ok. Didn't use the pool. Would stay again as facility was ok and it is about 1/2 way to a destination we go to at least twice/year. There is no elevator in this hotel. The poor maids have to pull the big laundry bins up and down the stairs. They could at least put in a laundry chute to toss down the dirty stuff and a dumb waiter to get the heavy linens upstairs.

I paid extra for the amenities. I have always had great experiences with Best Western, however I was incredibly disappointed with the breakfast (not many options and not well attended, so things ran out) and the fitness room was dirty and both cardio machines were broken. However, my room was comfortable. If I had gone with another hotel, I would have paid less and would have gotten the same service.

I was told I would have a QUIET room. I was placed directly above the entrance, next to the stairs, next to every room on the floor whose door slammed. When asked for another room, I was told they were booked for the week. Keep in mind I made my reservation 6 months in advance.

While checking in, they have to change our rooms 4 times, we even came to room when someone was laying on the bed ??. Never seen white towels in this shade of grey and pillows for infants. This is 2016 and not 1816. Don't have anything positive to say about this place. Room smells horrible, walls dirty, shower in hair. Sickening Traveling a lot and seen this bad for the first time.

I stay at a lot of Best Western motels but this one was better than most. Room was extra clean, and had several amenities that are not offered in other Best Westerns such as a Kurig Coffee Maker, decent TV, clean bathroom, etc.. If I was in the area again, I would stay here.

We enjoyed our stay at Best Western Richland Inn-Mansfield, Mansfield OH. It was clean and quiet, the bed was comfortable, and the breakfast was good. Will plan to stay there again when we're in the area.

This was the second time staying in this hotel when in town to visit family who live in the area. It is a nice hotel for the price, with internet, a Keurig, microwave and frig. in the room. Breakfast was ok. They have a very nice indoor pool and hot tub which we enjoyed on our first trip. We probably will stay there the next time we are in town!

The service was much different a yr ago when I stayed at that property. I had to ask for Kleenex in the room, there was no shampoo and the second day, the internet did not work. I needed internet for work purposes. Also, trying to get a room rented was also a adventure. The first time I called, the phone rang at least 15 times until someone answered and she said to call back. She was the only one on duty and was extremely busy. Then no one answered. After trying 3 or 4 more times, I got an answer. But by then, the price of the hotel room went up $10 from night until the next morning. The original price was honored, but the service, things in the room (shampoo and kleenex had to be asked for) as well as the food was not quite up to what it was last yr. I like the location of the property, but the above mentioned items will make me think twice before renting a room again next yr. I just want to be honest. I am in business, too, and want to know those kinds to things when my customer is not satisfied.

stay was great(what I expect from Best Western), except for the A?C. I could have asked for another room, but was too tired to mess with it. I am just in the habit of everything being 100% at your facilities and that night it wasn't. The dripping tub faucet was no big deal, just has to shut the door. I am not a complainer but when you pay $107.00 for a room you expect more.

It's about average for a 2/3 star hotel - nothing new than has already been posted. Front desk help was great. Room is clean (see pics for 228) - shower head was tall enough for 6'2" frame. Only reason I won't give it a 4 star is because the bed needs to be replaced. Just sitting on the bed told me what kind of night was in store - ditto on the pillows. Has a fridge/microwave/safe - usual amenities. One last thing - you WILL hear all of the rude families with their loud children running up and down the halls and slamming doors - thin walls. (PLEASE - if you are reading this, and you have small children... Keep them quiet in the hallway - we CAN hear you!!). Average stay.

Check in involved a lot of waiting although we were in a line of only 3 people. No elevator to our second story room. On the plus side, our room was quite clean and comfortable. The air conditioning worked well. Breakfast not so good. They have a very nice area for breakfast but the selection was so so. They have some sort of coffee server that was serving brown water and although the staff was informed several times, there was still no coffee after 20 minutes or more. We ended up at Panera.

We stayed four nights at this hotel because of a family wedding in the area. It got good reviews on TripAdvisor and I'm a platinum rewards member which was the reason for our choice. The hotel is conveniently located off the highway and it's easy to get around the area from there. The staff was very friendly from check-in to check-out. The room was clean and comfortable although the lighting could be better. No problems with the Wi-Fi. The breakfast was adequate and comparable other hotels in this price range.

Overdue for new carpets, maintenance throughout, updated beds and room decor, and new bleach for the sheets. If you are traveling with a dog, you have less choices, but this is the worst BW I have ever stayed at.

Extremely pleased with this hotel! The room was great. Comfortable beds, great pillows, great cable TV. Breakfast was really good. The hotel staff was very friendly and helpful. I give this hotel 2 thumbs up!

The check-in was ok, but he did not tell me the location of the room, so I had to move my car twice. The room was not clean, I opened a towel and a spider fell out on the sink. My wife opened the drawer to put away some items, and there was 9 bottles of medicine and a test kit, 2 needles. I took all of this to the front and the clerk said were these in your room? She the customer called looking for these items, she sent someone to the room and they said nothing was there. I said if they would have opened a drawer it would have bit them. That shows how well they clean. The breakfast was the worst I ever seen. There were 2 bagels and no cream cheese, the eggs were cold, there was no juice, there were 2 slices of bacon. The floor was so sticky I lost a flip flop. I said something to the front desk and she said they were so busy they having a hard time keeping up.

hotel was nice. Decent breakfast. Pet friendly. A little noisy from close by expressway. only spent 7 hrs in hotel - wish a had gotten a better discount. There was a charge for my small dog. Some hotels do not charge for pets.

This hotel is dog and cat friendly hotel with a good breakfast and nice pool. Nice large grassy area surrounds the hotel which makes walking the pups easy. The hotel is only two stories and has many exits. The best part of the hotel was how quiet the rooms were. I would recommend this hotel as a good pet-friendly hotel to anyone traveling with a dog or cat.

My Mom and I were on a road-trip to Nashville and this was our stop on the way. The rooms were clean and beds very comfortable. Check-in and out was very fast with no waiting. We were close to several restaurants The only thing I would recommend is that the coffee be a bit stronger!

This property served the purpose of a good night's sleep close to I-71. The room was clean and quiet, but was also a drab and dark place. The lighting was really bad - only a few lights with very low wattage bulbs. The furniture was marred with "wounds" from years of use. The electrical outlet for the a/c had no cover on it - a safety no-no I would think. Anyhow the price was right so I can't complain too much. Breakfast was satisfactory.

my family was racially profiled by the entire staff, We were accused of something illegal, even though they knew it was the folks down the hall from us, the staff still insisted it was us, until we invite them yes it about 4-5 staff members than came into our room to investigate and found nothing, yes that's right nothing, which was very upsetting, they were looking through our room like the police. Very disappointed and felt uncomfortable with the entire situation.

I usually don't write bad reviews... But this place is a hot mess. For starters, the only rooms left were on the second floor with no elevator. Being disabled, this made bringing luggage to the room was crazy hard. The room we got had no working light as you enter the room, then we go to turn on AC, knobs are missing. Finally get it on and it doesn't work. It was hot in the room hot in the hall and thunderstorms as I was bringing in luggage. Everything was really outdated in the room...AC unit looked like it was from 1985. We were driving home from Austin Texas from a 2 week road trip. This by far was the worst hotel/motel we've been in. Shocking for a Best Western. Staff was nice as they had to help others find different rooms with working AC.

Very caring and helpful staff. The hotel is located in a great spot. There are numerous places to eat that are close and next to the highway. Rooms are clean and at a good price. Would recommend to anyone for a pleasant stay.

The staff was polite, professional and friendly. Any issue with the room was taken care of promptly. The location was quiet and private given the site. Breakfast was awesome. Very clean room. No complaints.

Room was filthy, Childs pair of socks on the floor (not under anything.., just right out where we saw them within seconds of entering the room), Hot water was close to non existent (2nd year in a row), Someone rewrote their pet policy they make you sign when you go there and they and this document are FAR from Pet friendly! Also sounded like folks were letting kids run the hallways all night above us. And when we went to check out of our prepaid room - desk clerk wanted to charge us again - and couldn't figure out the charges etc. She did clear it up after we left - hopefully. But I will certainly be looking closely at my CC statement! We will stay elsewhere next year when we got to Mansfield.

This Best Western was a very nice stop after a long travel day. We were happy to see that there was a pool and people were enjoying it. Breakfast was OK. Eggs were not well prepared and the gravy for the biscuits was not very hot, but all in all, it satisfied us.

Stayed April 25, 2016. Easy access from interstate. Very comfortable place to stay. We stayed one night while travelling 4 days on our way home from Arizona. Hotel was quiet, rooms were clean and well equipped. Hotel has an indoor pool and hot tub. Breakfast had a good selection and it wasn't busy at this time of year. We were very satisfied and would stay at this location again.

Nice enough facility, comfortable rooms, friendly and efficient staff (arrival). The early morning staff however leaves much to be desired. We had a question about the room charge and was assured of the rate. Upon leaving we noticed the bill was more than what we had signed for. After explaining to the girl at the front desk about our conversation upon arrival she pulled the original paperwork from a folder and quickly said, "the sum of what you signed for equals exactly what you're being charged." Quick addition in my head told me she was clearly wrong and just couldn't be bothered. I asked her to add it up to which she did and agreed the amounts differed. She indicated that the night person made an error but she was unable to correct it. She took the paperwork while we grabbed a bite to eat. When we went back to see if things had been adjusted but she was nowhere to be found and hadn't even passed the info on to the incoming personnel. They, much to our satisfaction, listened to our concern, researched the matter, and took care of the discrepancy. Having said all that I would stay here again but I will check the bill closely.

Checked in with my husband and 8 year old daughter after a long day of driving. Jen, the desk clerk, was very nice..after that it was down hill. Entered via an unsecured side door that was propped open with a garbage can. Walked into a hall that smelled of vomit, took stairs (no elevator ) to our room down a long dank corridor where we heard people fighting in one room and having loud sex next to ours. Entered the dark room to find the light switch broken and bed sheets with cigarette burns in them. Linens were stained, door jams broken, picture frames broken, light switch plates broken.... Decided this wasn't our type of place. Checked out. Jen was nice and apologetic, glad we got out of there. As we were leaving there were people smoking and drinking beer near the exit door. No thanks. Went across the way to La Quinta....much better!

Had the best time, The staff was amazing and very friendly! Also I recommend that those who stay in the suits should get pool access after regular hours since they pay a little more for those rooms! I can't wait to be back in July!!

Our group of 32 rooms had a very nice overnight stay. The check in and check out was smooth largely because interim manager Lori paid attention to detail and gave terrific customer service. The rooms were clean and comfortable and I didn't receive one complaint from my group. There's a Walmart within walking distance. Breakfast was good. Hope we have occasion to use this Best Western again.

My wife and I stayed in room 104, which has a king bed, sleeper sofa, desk, TV, microwave, mini fridge and shower. Of course there is free WiFi, free breakfast and a heated pool with a large hot tub that we fully took advantage of. Well, at least the hot tub as even though the pool is heated, its still too cold for us Floridians. The hotel was very clean and great access off I71 or SR 13. It's located very close to Malabar State Park, Mt Geeze which is a must see in fall and Mohican State Park. Just a few yards away is a Walmart, gas stations and tons of restaurants. Just a few miles away is the blueberry patch, Downtown Mansfield and Ontario (the shopping and entertainment area) and fairly close to Loudonville where you can rent canoes on the river during the summer. All these things are must see at all times of the year for the most part. The maple syrup festival at Malabar is one of my favorite events the first and second weekend of March (as I'm a Mansfield native). Snow Trails Ski resort is right down the road and this hotel is still situated within an hour of most of central and northern Ohio, the ski resorts North of here, Lake Erie and Amish County. Lexington is just down the road where there is a go kart/putt putt/batting cages/bar and grill (used to work there for 7 years as a first job) and Mid Ohio Speedway in Lexington as well. There is literally hundreds of different things you can do from this central point, including going to Columbus, Easton and Polaris an hour south. This is the best place to stay if you want access to tons of activities and anywhere you go is going to be a half tank of gas there and back (based on a 2014 Silverado) The hotel staff is great, amazing in fact who are customer service focused. We stopped in as a walk in after an unexpected business trip not making a reservation and were given a great rate, just as booking online or better since we booked for 10 nights. I don't have anything negative to say about this hotel, especially at the rate we were given. You won't find anything better around for the price. Don't think twice about staying here, extend your stay and enjoy all the offerings within a 1 hour radius, or simply stay a night during the winter and enjoy the pool with your family or friends.

When we visited we didn't really know what to expect but it turned out really great. We stayed there for a weekend and really got to know a manager. She was really nice and treated us like family, most of the staff actually treated us with respect and helped us with anything we needed. The breakfast was a huge surprise because it had so much more to offer than we were expecting. The only problem was that they close the pool area early and breakfast gets put away early. It is right by a few restaurants and a Walmart. They allow you to call and have food delivered and they also provide you with a few travel packets in the lobby and some food delivery menus.

The rooms were nice. The ice machine doesn't work unless you stick your hand up it's hole to wiggle the ice out! ?? The vending machine was broken as was the washing machine. The air conditioner doesn't go below 60 (if you like it cold, you're out of luck)!

The front desk lady barb was amazing!! Very helpful for anything we needed even signed us up to earn points for future visits!! I really had a great time while there and can't wait for my husband's and I visit in April.

My boyfriend and I stayed here a couple nights ago. It was a last minute decision just wanting to get away to relax a bit. We stayed in the king whirlpool suite and got exactly what we went for. The whirlpool tub was relaxing. It was a week night so there wasn't much noise. The hotel is away from the other hotels and restaurants in the area so it's easier to find quiet time. Front desk was helpful, quick and easy check in. Check out was easy,was able to call from the room to check out instead of having to go all the way to the front desk. I will definitely return to this one.

pet friendly! clean rooms. I stayed in 2 La Quintas on a recent trip because they were pet friendly. After the 2nd dirty room I gave up and found out that Best Westerns are pet friendly too. This place was nice for the price.

we stopped here tired after a very snowy drive from Buffalo, NY on the way out west. It was late. We had our two dogs with us. And did I say we were tired. We are Best Western Platinum member so we try to use them when we can. Immediately on walking it I was greeted by a horribly strong scent from the plug in Air-Wyks that should be illegal. My family gets bad headaches from strong scents as well as allergies. I asked the very nice young man, I wish I had written his name down, about the smell and he said they were just changed today and were not in the rooms, just hallways. He quickly removed he one near the room we were going to look at. This made the room acceptable and cleared the hallway smell near to us. The room was clean, pleasant, TV and Wi-Fi worked. The bed was comfortable. The price was good for the area. There was a nice breakfast the next morning. Staff was helpful and friendly. We would go here again if in the area.

A well managed property with caring, intuitive staff. The breakfast was excellent with fresh hot foods and many other items to choose from. The rooms are very clean. They also have a great indoor pool. They care about their clientele so we would highly recommend this hotel.

This hotel should not be considered a Best Western. The room we stayed in never should have been rented to us. Tub faucet not attached, no blanket on bed, sink faucet leaked and drain stem not attached. Hotel smelled and hallways were lined with plug-in air freshners, covering up a deeper, unknown smell.

Cleanliness is # 1 for all customers .how can you served any customers with a dirty bed ; this is very importance for everyone. microwave should be working . why other Best western hotel does not have this problem .I also get charged for bed tax, Why ?

The perfect stay. Indoor pool that is warm. Hot tub that is toasty and well-jetted. Breakfast that sets the bar real high for other chains. Top-notch brands and extra toppings and sauces for eggs oatmeal etc. So much attention to detail here. You will be so pleased to stay here as my family and I were.

I have stayed here a few times, it is clean and the staff are friendly. The breakfast is wonderful and the pool and hot tub are really nice. The rooms were good size and they were accommodating of my request.

Very friendly helpful staff. Room could have been a little cleaner. This isn't the first time I've stayed here. Decent value for the money. I will stay here again when I am on a business trip. Breakfast was decent. Good variety.

Friendly Attentive staff... extra towels and blankets and for any issues you may have, They do have a fake "covering of odor" smell in the hallways, but the rooms are great! Equipped with a keurig coffee maker, microwave, large refrigerator for hotels, and nice flat screen and working internet. The beds, a bit firm, but got a good night's rest. Also have full breakfast, much variety. Bacon was a bit undercooked, but microwave provided. Pool and jacuzzi area looked clean, but never got a chance to use it. Will definately stay here again, since value and service more than made up for anything needed! The cost was at least 15-20% less than those in the area with similar amenities.

While traveling from Western New York to Alabama weather caused me & others to make an unscheduled stop. As a walk-in without reservations the chance for an available room can be slim. I was fortunate to find a room available at a reasonable price. The KING bed was so comfortable that it was difficult to get up in the morning and continue on my journey. The room was clean & fresh met every need. The "Keurig" coffee machine in the room was an added treat as it allows you to use your own coffee if you have it with you and I did. The breakfast bar and Express Checkout made it easy to enjoy a good morning meal and be on my way quickly. All of the staff was friendly and courteous.

I have stayed in Best Western places before and found them extremely good. This one, although good was in my opinion a little rough around the edges. Some of the fine touches around the sink such as the caulking between the wall and the sink, was not as neat as would be expected. Their rates are always higher than other motel/hotels so you would expect a better bang for the buck. The staff was friendly and my room was quiet. I was able to get a main floor room, non smoking so was overall pleased with my stay.

We had an excellent time at the indoor pool and hot tub. Breakfast was good with all the standard options. Make sure you plan out your own events/activities to enjoy while in the area before arriving.

I stayed at this hotel on my way to Mentor as I had friends who lived nearby. The hotel was older and in need of a few updates, especially to the bathroom. However, I must say that the room and public areas were very clean. The towels and washcloths were really showing the age and were not very soft, the shower had a very basic shower head and had the old straight bar shower curtain. It was adequate, especially for a one night travel through stay. I did experience a maintenance issue or two which I reported at checkout and the clerk made a satisfactory adjustment to my bill, which I did not expect.

Went to this part of Ohio for the scenic view of Southern Ohio! We love the area and also have friends down here to visit. Everytime we come down here, we always book this hotel! We love the pool and the hot tub! The hot tub is amazing and very relaxing! I would recommend this hotel to all my friends! Plus there is also all kinds of things to do in the area close by. The rooms are clean! The breakfast was wonderful! Couldn't have had a better time anywhere else! Will definitely come back again!!!

needs to step up the room cleaning and service. Garbage in room when I checked in and no refill of the coffee the next day. Large group of kids very noisy during our stay as well. Hotel overall could be good - just need to address a few items

We were not happy at all with our stay. Luckily we booked for one night only. We read the reviews and thought it would be fine as we were heading home and needed a place to stay for the night. My first impression was bad. Plant in front not attended to. The glass windows were dirty. The computer area was dusty and unkept. The glass case that housed snacks for sale was dirty and a dead bug was inside the case. Our room was dated. The bathroom was not up to date, but I thought it was clean but the towels appeared yellowed and so did the sheets and pillow cases. Honestly, I was not sure about the cleaniness of our bedding. I noticed that the meeting room had curtains hanging in disarray. One of the worst motels that I have ever stayed in. I am giving this review so that whoever is the manager will take a good look at this. The food for breakfast was ok, but honestly, I was afraid to eat it because I felt that it was an unclean area. Did not feel comfortable at all. I do not recommend this motel at all. It is fine that it was dated but there is no reason for uncleaniness and poor upkeep.

The staff at the hotel is extremely nice, courteous and friendly. They go out of their way to make you feel welcome. The woman in charge of the breakfast does a wonderful job. A nice feature is the Keurig coffee maker in the room.

Changed our route home from Florida because hotels around Pittsburg were very expensive. This was affordable. Appeared clean when we came into the room, but discovered a bandaid under one of the pillows on the bed. Beautiful pool area but the water temp. was cold. Warmed up in the hot tub. Good breakfast and pleasant staff.

If you have a disability, you will not be happy with the accommodations. Small rooms make it hard to move about,especially in a wheelchair. The breakfast is your below average hotel one but the items are so high you would need a reacher from a wheelchair to eat. Also, no help from the kitchen staff. They just look and say nothing. Luckily, a nice man got me breakfast for me. The wheelchair bathroom had no place to place your soap or shampoo when in the shower plus a dangerous lip could cause you to tilt back and fall out of your chair. Small spacing in the room made it difficult to get to one side of the room.The space between the end of the bed and dresser was very narrow. Anyway, they should gut it and do a makeover. I would never stay there again especially when there are better hotels within a few blocks.

I'm not one to review things, but I would feel bad not warning everyone to just avoid this place. This was easily the worst hotel I've ever stayed at. We had a single night stay here. Everything was broken, dingy, dirty and outdated. I know that sounds like a gross exaggeration, but believe me... it's not. The door to the room was broken, most times when we needed to key into our room we had to have someone come open the door for us, and by open it for us I mean they slammed it back and forth until it opened. The bathroom was covered in paint. I thought there was water (or even urine) on everything until I realized it was off-white paint splatters. The floor was not swept. I lost a sock and found it at the foot of the bed amid crumbs and shreds of plastic. The curtains were ripped. The air conditioning/heating unit had broken controls, so if you wanted ice cold air you had to find the sweet spot between cold and hot. And, when you do find that spot, it's only a matter of time before the vibration of the unit causes it to slip to the undesirable range of temperatures. There was some smell in the corridors... That lasted the entire stay. Speaking of the corridors, the carpet was all ripped up in certain places, just waiting to be tripped over. And at the end of the stairs there is a pile of broken air conditioners. We were just looking for a cheap/clean place to stay the night after a family party. This place was $130 for one night and so far from clean. Do yourself a favor and just avoid this place at all costs. Oh, it did have a nice mini fridge though?