BEST WESTERN Plus Stoneridge Inn & Conference Centre,  Londres

4.0/5  - basé sur 289 notations.
6675 Burtwistle Ln, N6L 1H5, Londres, Canada - Ver el mapa
+1 519 652 6022 +1 519 652 1150

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Restaurante
    Restaurante
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Con una estratégica ubicación junto a la autopista 401, nuestro hotel ofrece desayuno caliente gratuito, estacionamiento gratuito, puntos de carga para vehículos eléctricos y acceso gratuito a Internet Wi-Fi. Todas las habitaciones cuentan con mininevera y televisor con pantalla plana. St. Thomas, Ingersoll y Aylmer están situadas junto a nuestro hotel de London y el aeropuerto internacional de London (YXU) se encuentra igualmente a poca distancia de este establecimiento. Tanto si se encuentra en viaje de placer como de negocios, para asistir a una boda en St. Thomas, Ontario, o a una conferencia o reunión en London, Ontario, nuestro hotel le permitirá desplazarse por la región con toda comodidad. Port Stanley, West Lorne y Rodney se encuentran asimismo a poca distancia en auto. Situado cerca de Strathroy y Delaware y a medio camino entre Detroit, Toronto y las cataratas del Niágara, los huéspedes de este hotel de London podrán disfrutar de una fantástica ubicación para explorar las principales atracciones de la zona. Los hoteles de la zona suroeste de Ontario están ubicados en el corazón de la región, lo que permite a los viajeros disfrutar de lo mejor de la ciudad a poca distancia de los mejores enclaves naturales. Tanto si tiene previsto visitar Park Hill como Mount Brydges, este hotel de London cuenta con la ubicación perfecta. Este hotel proporciona un fácil acceso desde la autopista 401 y cuenta con un restaurante italiano, Pasto's Grill, además de ofrecer un desayuno caliente gratuito. Visite nuestro hotel y conozca nuestras remozadas instalaciones, nuestras habitaciones recién reformadas con televisores planos, mininevera y Wi-Fi gratuito. La capilla del hotel, la Rose Chapel, es el lugar perfecto para celebraciones nupciales, conferencias o reuniones. Entre las principales atracciones para un día de recorridos turísticos se incluyen Fanshawe Pioneer Village, el Grand Theatre y OLG Slots. El Museo de London, Budweiser® Gardens, East Park, London Knights OHL y Boler Mountain son otros de los populares destinos de la zona. Situados a poca distancia del Hospital General St. Thomas Elgin y London Health Sciences Centre, los huéspedes que se encuentren de viaje por motivos médicos podrán disfrutar de tarifas especiales para su estancia. Nuestro hotel de London acoge de manera regular a empleados de Masco Plumbing Group, Thames Valley District Schoolboard y Greenlane Environmental. Gentek®, Peterbilt, 3M®, TrojanUV®, Sun Valley Foods, Armatek Tanks, Presstran y Format. Pasto's Grill permanecerá cerrado por vacaciones entre el 24 de diciembre y el 1 de enero, volviendo a abrir sus puertas el 2 de enero de 2017. El desayuno se servirá todos los días como de costumbre.

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 289 huéspedes
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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
127
Muy bueno
 
98
Bueno
 
40
Mediocre
 
11
Horrible
 
13
Con amigos Con amigos 24
De negocios De negocios 66
En familia En familia 74
En pareja En pareja 88
En solitario En solitario 18
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BEST WESTERN Plus Stoneridge Inn & Conference Centre,Londres
  • 3
    « Really comfy bed, but some issues... »

    The receptionist was friendly, and quick to check me in, essential to me as I arrived late in the evening. The foyer was impressive and spacious, which gave me a good feeling about the room, all of which are on the main floor (for standard), so no struggling with bags up any stairs. The room was really comfy and the mattress amazing, I got a really nice sleep. However, there were small stains on the headboard, which I wiped with a damp hand towel. I also noticed very thick dust gathered around the bottom of the lamp shade, which I'm surprised housekeeping did not notice. I'm very sensitive to dust, so not a great situation. The bathroom didn't appear to have been cleaned. The floor was dirty (shoe/dirt marks everywhere), the edge of the bathtub had stains from the previous guest, there was soap scum on the shower shelving, and toothpaste stains etc on the sink countertop as well as the sink faucet. The toilet was clean but everything else appeared to have been forgotten by housekeeping. I had to clean with a damp hand towel and used a bath towel to cover the stains on the floor. The following morning (fortunately I had already woken up) I heard sounds coming from the door handle and noticed through the spy hole that it was housekeeping trying to get in my room. No knock or anything, just lots of fidgeting around with the door handle/lock. She left and then I noticed she returned a few minutes later doing the same thing briefly, then disappeared. Then about 20 mins later a guest attempted to open my door with his key card, but I caught him in time and opened the door myself, to which he apologized. It appeared that reception did not let housekeeping know that I was in the room, so the room was showing up as vacant to them. I've worked in hotels in the past and know that the receptionist must have printed off the housekeeping and emergency guest list sheets before my reservation had been made that evening, but they should have known to manually add me to those lists if they were not willing to do a new printout. The really dangerous thing about it is if there was a fire or a computer blackout, no one would have known I was in the room, since I was not on those lists. Though this was probably a one-off occurrence, I hope management still look into this as this is a safety issue and should not happen again. I would recommend this hotel, it was comfortable, I had a great sleep, but housekeeping need to be more thorough with their cleaning. They should clean the rooms as if they plan on staying in them. If it's not clean for them, then it's not clean for their guests.

    5
    « Christmas Party »

    We have had our Christmas party here for a couple of years now. The team is amazing and they always do a great job. The front desk staff always seem to keep busy cleaning, dusting and sleeping and are very attentive to your needs. We book a section of rooms which are typical but I would say excellent value for the price. Everything works and is clean. We would recommend to anyone.

    3
    « Nice, but.... »

    The location, is out of main London, but easy commute by vehicle to main areas of London. It is located right off the highway ( it is right off the highway, and you can clearly see it) First impression was very nice. Well kept grounds and nice entrance. Our room was "ok". I don't think our room was used in a while , as there was dust in places ( head board , work table and the night table had sticky marks that not been cleaned ) . The water tasted AWFUL . I went to front desk to ask why, or if that was normal. I was told that some places in the area are like that, but was told it was fine to drink. We bought bottled water for drinking and to make coffee in the morning ( yes, there is a small coffee maker in the room). The beds were comfortable, and if you are going in the winter, I am sure you may find the duvet very warm. ( we went while the weather was still warm, and found it much too warm) The free breakfast is from 6:30 to 9:30 am and is standard muffins, bagels, cereal, yogurt, scrambled eggs, tiny sausage and I think mini pre made pancakes. The heating/air conditioning unit in the room was dirty. The sounds between the rooms are not good. I could hear the room beside us going to the bathroom in the middle of the night. Poor sound insulation. Housekeeping only changed the garbage and changed towels. She did ask once if we needed anything as we were getting ready to go out for the day ( I know most housekeepers prefer if no one is in the room so they can clean it proper). However, I wish she could have replaced coffee pods for the next morning and maybe make the beds. For the price I paid for a Thursday and Friday night, I would not go back again.

    4
    « Good place to be »

    Nice hotel, good service, good food in the Italian restaurant, good breakfast all over cant say a bad word about tis place! If you like a country side living not in down towns area this is the place to be. I go back any time.

    5
    « Excellent »

    We stayed here for a conference. Staff was very friendly, rooms were outstanding. Nice large conference rooms. Restaurant was nice for breakfast which was included in the price of the room. The restaurant could not handle everyone for the conference so we had to go out of the hotel for dinners. All in all a good value.

    5
    « A hidden jewel »

    This hotel is a little out of town not near restaurants or shopping, although it has a great restaurant in the hotel. This hotel is a great place to have a conference or a wedding, it is well run clean and friendly. It is sort of out in the country a few miles from London city center but well worth the drive. We will be back.

    4
    « Great friendly service. Very nice hotel »

    Really enjoyed my stay. The staff are so friendly and treat you like family. The hotel is beautiful and the rooms clean and nicely appointment. Great choice for weddings or family get together. Nice apple picking and pumpkin farms in the area as well.

    4
    « Clean rooms and friendly staff »

    Were in St. Thomas for a wedding. This was a nice clean spot nearby with friendly staff. The breakfast was good. If you are ever in the area this is definitely a good choice for a nice comfortable place to stay at a good price.

    5
    « Enjoyed our stay! »

    We stayed at this hotel overnight after getting married in the Rose Chapel which is beside it. The Rose Chapel is lovely and was perfect for our small group of 24 people. Natalie was a great help to us and even took some pictures for us after the ceremony. We had our Reception supper at Pasto's Grill. Everyone enjoyed the food. It arrived in a timely fashion and was hot and tasty. The servers were pleasant and efficient. Some of us enjoyed sitting and visiting out in the lobby after dinner in the lounging area by a fireplace. We went upstairs at one point to change into comfortable clothes and found teenage girls sitting on the floors in the hallway and talking with each other. (I believe they were a sports team who were staying overnight). We mentioned it to Kim at the desk and she zoomed up the stairs to inform the girls that they had to respect other guests and to use a game room that had been reserved for them. When we went up again, all was quiet. Thank you, Kim! We were on the second floor and could see the 401 out the window, but it was very quiet and we never heard the traffic. We had a nice sleep, the bed was comfy, the temperature of the room was perfect. We had a hot breakfast in the morning at Pasto's Grill and enjoyed the selections. We have no complaints about this lovely hotel and would recommend it to anyone! In fact, I said to my new husband that it was one of the best hotels we had ever stayed at! :)

    5
    « Best kept secret get away when in London on buisssness »

    Everyone was extremely polite and professional, the facility was good, great parking, close enough to downtown but far enough so you can get a good night sleep. great choice. nice hotel.. and friendly and considerate staff. A-1 service.. The staff were always willing to accommodate wherever possible , and seemed happy with their Jobs, To me this makes a big difference in customer service.. and customer satisfaction and loyalty , I hope the owners recognise the front line staff and the cleaning staff, are the background of hospitality service that is often overlooked for creature comforts..LED T.V. and flashy furniture) ,people make the difference and are hard to come by. Please treat them well.. Dennis Pounall.

  • 4
    « Nice Hotel »

    Hotel is out of the way and about 10 minutes to Other places in London. There is no pool or hot tub. They do not even have a microwave in the lobby or in the rooms but a nice fridge in the room ,no freezer in the fridge. Staff very nice and a very good free breakfast in the restaurant in the morning. Location right off of the 401. Very clean room and nice bed.

    3
    « Strange dampness »

    We recently stayed at the Stoneridge for two nights. When we arrived we were placed in a room on the first floor close to the conference rooms. We were concerned that it would be noisy in the mornings, so we asked to be placed in another room. Not to mention, the carpet was very worn and dirty looking, and the room wasn't very clean. The person at the desk wasn't very happy that we wanted to be placed elsewhere. Made us feel very uncomfortable. We noticed that the rooms were very damp. It was a hot couple of days, so the a/c was on high, but it still seemed cooler in the halls compared to our room. And, the sheets were damp. Breakfast was pretty good for continental. But, those damp rooms were really concerning. Mold?

    4
    « 1st time stay »

    very good staff on the desk, room was a surprise, nicely done, and quiet in the night time. Breakfast was included but the food was not hot ( buffet style). Eggs were very nice but luke warm. Not a large selection

    5
    « My Business Stay »

    We used the conference room and had a wonderful served meal and the bar staff was fun and good at his job. The hotel was clean and the staff was nice but the water pressure was not good at all. That would be my only complaint. The free breakfast was a wonderful spread of breakfast selections... very good!

    3
    « Bed from Hell »

    Looked good at onset, but the bed was unsleepable. Neither my husband or I got any sleep it was so uncomfortable. Reception signing in was very nice. Restaurant so so. Complained about the bed the next day---answer, sorry to hear that. Not going back to this location.

    3
    « Well, the bed was okay »

    Hotel has been more recently renovated, the lobby is excellent. Rooms have more modern furnishings. The beds were harder, but I slept very well overall. Hotel and rooms were very clean (but bizarrely housekeeping was coming around at 8:30am... WAY too early). There's no overhead light in the room, so coming in the dark you have to feel around for the bedside lamp (when I checked in, the light wasn't plugged in, I had to crawl under the bed to plug it back in). Not a big enough deal to call in, probably just got unplugged vacuuming. Air conditioning in the room works well, cools the room down fairly quickly. Not the quietest ever, but not the loudest either. Annoyingly, when we came back to our room later in the day housekeeping had turned the temp up to 78deg, so our room was sweltering and humid. It did cool down relatively quickly. We stayed for two nights - visiting a relative in the hospital. We came back to the rooms at 9:30pm, only to find none of our cards worked. Had to get new ones reprogrammed at the Front Desk (no explanation was given as to why we were locked out of our rooms). Frustrating. The internet is utterly useless. If you can read this, then this TripAdvisor review was the only successful thing I was able to do on this wifi. And forget about water pressure. You'd get wetter in a sponge bath. Breakfast was poor to mediocre. Coffee was good though. Despite staying on the 1st floor facing the parking lot, it was relatively quiet. Curtains do a good job keeping the light out.

    5
    « Road trip. »

    Very nice hotel and Maureen at the front desk was an absolute pleasure. Just stayed one night on our way to Niagara Falls. Nice breakfast in the restaurant, bed was great but wifi was spotty. Would absolutely stay again.

    2
    « No water pressure in the morning, and the internet is useless »

    Go with something newer this place is gorgeous from the outside, the rooms are atrocious with no internet, and the water is a trickle in the morning. I would suggest major reno, but in the mean time stay some where else. Oh and this place is literally in the middle of no where. Great breakfast though...

    5
    « So Impressed »

    Attended a wedding at the Best Western last weekend and we were so impressed by the facilities the staff and the fine dinner we were served. The building was beautiful inside the detail and craftsmanship was very nice to see and very unexpected. We were blown away by the church we expected an old church with an old interior boy were we wrong!! It was magnificent inside. We appreciated the air conditioning as well. The staff serving could not have been more attentative, kind and courteous. The selection of food was wonderful and the way it was presented was impressive and best of all the portions and tastes were to die for!!! Bravo!! Someone at this hotel is a stickler for detail and has an understanding of how to treat a customer. Job well done!! We will be back for dinner. Yummy!! Tom and Helen Myles London

    3
    « Not enough value for the cost. »

    At $160 a night, I expect more. The hotel itself is okay and the staff very friendly but the water smells of sulfur and our A/C unit was noisy enough to wake us up throughout the night and did not work well. We were there to attend a wedding in West London and this was the recommended hotel. We did not lodge a complaint as the hotel was sold out, we arrived very late to our room, and check out lined up as we were leaving.

  • 5
    « Great Stopping Point »

    Excellent hotel great restaurant near main highways. Plenty parking Proper full breakfast offered. Food was excellent. Rooms were a good size and well furnished. So convenient when driving just of main highway.

    5
    « No surprises at this property »

    I had the pleasure of a return visit to this London, Ontario property. From the time you pull into the spacious parking lot and unload your luggage through the automatically opening front doors, always a smooth check-in. Paperwork and room selection is waiting at the front desk. Rooms are very clean and beds are comfortable. Great restaurant on site with full hot breakfast in the morning. Amazing staff and management. My number one choice when I visit this area.

    4
    « BW Clean & Friendly »

    Great hotel, family friendly. The staff are courteous & helpful. Beautiful lobby, and clean rooms. Free breakfast included in the price , was nice as well. Would definitely recommend to stay , would go back too in the future!

    5
    « great hotel »

    everything was great here and food for breakfast good of been a little different each day one day on one day another then back to the other thank you, staff was great every where we were at this hotel ,I would come back here again and stay

    5
    « Only the Best »

    Always a pleasure to check-in to this establishment. Service is the best around, and the rooms are always in top condition. If one is traveling on 402, by the time you get to the hotel you may think you have made an error of judgement, ubut it is worthwhile to stay here.

    5
    « Isolated but very nice »

    We stayed there on the way back to Michigan-there isn't much around it but the restaurant is good and the rooms were very nice. The lobby is beautiful and it is obviously a conference center but was also family friendly.

    4
    « Nice hotel but a bit of drive from London »

    Great hotel, was clean and pretty quite. It would have been nice if our window opened but being close to the free-way I could see why you can't. It was a bit of a drive from London and a bit closer would have been nice. Nice big lobby, great service, good restaurant. We would stay again.

    5
    « Good stay at BW »

    Clean and quiet place with nice restaurant on site. Price includes breakfast that is served in the restaurant which was nice. We stayed for a long weekend and the place was very quiet despite all rooms being booked. It is conveniently located close to the highway with plenty of parking. The check in took more than half an hour as there was an issue with the system.

    5
    « Wedding dinner & reception »

    Was at our sons wedding it was an excellent experience, beautiful hotel, excellent setting for a wedding dinner and reception. Food was excellent, staff very professional. Room as perfect for size of wedding. Rooms very nice, food at breakfast was wonderful. Overall excellent stay.

    4
    « Good for an overnight stay only! »

    Pros- Good location, close to highways 402 & 401; good breakfast; spacious one king bed room; neat and clean, pretty property and excellent staff! Cons- The bathrooms are minuscule- wash basin, toilet and tub crammed into a tiny space (Have never before seen such a bathroom in any other hotel, including other Best Westerns!) Also the clothes closet/cupboard is very small, hence I feel this hotel is good for only an overnight stay. Another thing is the AC units in the two rooms we booked were extremely noisy- woke me up many times during the night. I got a very good price for the room ($99/- per room) so it was okay for a night's stay. If I was staying for a longer period, I would choose another hotel.

  • 4
    « Fine - easily accessible from major highways »

    I stayed here for a night with my two young sons to break the journey between Toronto and the US border at Sarnia/Port Huron. The hotel is very well situated just off the 401 interstate - and about a 5 minute drive to the 402. There was plenty of parking available, event though the hotel was full. The staff were friendly. The room itself was fine, although perhaps the decor/furnishing was slightly dated. There was no noise from the road despite its relatively close proximity. Breakfast on a Sunday starts at 0730 in the connected restaurant. There was a good choice of hot food and pastries, and it wasn't the chaos that sometimes you find with other hotel breakfast sessions.

    2
    « Musty smell and wet carpet »

    Visited this location two separate times in 9 days. Both times I was given a room with a very musty smell and damp carpet. I asked for a different room. The carpet in the hallways was even wet on both occasions. Very odd!

    5
    « travelling through »

    We really liked the quietness of this hotel; being out of the city and yet close enough to the main highway made this is good location for our overnight stay. We were very impressed with the professionalism of the breakfast staff - very attentive. The food was excellent. We would chose to stay here again if we are in the area.

    4
    « A real PLUS B/W »

    A great staff & mgmt. A pleasant place to stay in a quiet area. Excellent restaurant with a very nice, fresh, hot breakfast included with your room. Ms. Kim at the front desk helps to make this property a truly B/W PLUS. Thanks for an enjoyable stay.

    2
    « Disappointing Return Visit To This Hotel »

    Return visit to attend a large family event. Room was damp, musty, smelly and most uncomfortable and unhealthy environment to sleep in for three nights. Seemed the entire lower floor had some issues re: humidity and dampness. The tap water was smelly and we didn't drink it. The restaurant on this property was excellent for dinner and lunch; breakfast was okay but varied in the offering by day of week (for some reason?).

    5
    « Wonderful hotel »

    I generally return to this hotel. The staff are great and the breakfast in the restaurant is a wonderful start for the morning. The restaurant staff are very attentive. The rooms are very clean - I've never had an issue there. The hotel also has a very nice ambiance.

    5
    « Excellent hotel »

    We stayed here on our way to Niagara Falls. It was out side the city so it was very quiet. When we arrived we were greeted by a young lady who was very friendly and helpful. The room was very nice and clean. We went to the restaurant that was part of the hotel. Food was very good and great service at a reasonable price. In the morning you received a voucher for a free breakfast at the the restaurant. Will stay there again.

    5
    « What quality Service Should be »

    We attended a wedding at the hotel along with a number of other out of town guests. We arrived a few hours before check in and were immediately booked in, greatly appreciated. The room was large, well appointed and extremely comfortable. We asked for a few more pillows because of a medical comfort situation and within 10 minutes the desk clerk I had spoken to arrived to ensure that the request was handled properly and timely. The chapel on the grounds is a very nice touch and apparently booked well in advance. It is an old brick structure that gives off a welcoming warmth and comfort that you would find in old country churches. The reception and the dinner was an exercise in understated elegance. The food was very well received and complimented by one and all. The entire evening was an outstanding success. The next morning we went for breakfast in the restaurant portion of the Inn which is available to all guests before the restaurant opens for dinner. A large array of hot and cold items, juices, etc were available and there was no shortage of hungry guests. I would like to be able to suggest that there was a minor flaw somewhere but that is not possible. This Hotel is a first class venue and with a staff that doesn't hesitate to go the extra mile.

    5
    « Great Location & Italian Restaurant »

    We have stayed here a few times. Love the hospitality, cleanliness, and landscaping surrounding the property. Well maintained! The restaurant serves delicious as well as reasonably priced food. Breakfast is included and is hot or fresh cold.

    5
    « Great 2 Night Stay »

    Beds are ultra comfy, rooms well appointed, staff are very friendly and helpful. The entire property is spotless and has a beautiful entrance way with streams, plants and rocks. The free breakfast (6:30 a.m. - 9:30 a.m.) is bountiful with selections of warm and cold foods. The restaurant (Italian themed) is open again at 11:00 a.m., has a vast selection and the food is delicious. I would highly recommend this hotel.

  • 4
    « Easy access, clean, quitet »

    Staff were very friendly, room was clean and quiet. Breakfast was good and we ate dinner at the attached restaurant and it was exceptional. This is west of London and a great stopping place on our way back to Detroit.

    5
    « Great »

    As with all Best Western Hotels we have stayed at, the staff were exceptional along with the hotel itself. The location was right on highway 401 just outside of London, Ontario. I would definitely recommend this hotel.

    5
    « Excellent hotel »

    Excellent hotel with very comfortable clean rooms. Just off 401 outside of London. The beds are excellent compared to most hotels. Rooms have a modern Decor. Very friendly staff at reception. Will return next time I'm staying in London. A++*+**+++++++++**+++++++++++++++++++++**+*++++++++++++++++++++++++++++++++

    5
    « Great for our ball team »

    The staff here is very nice and really went out of their way to make our baseball team comfortable. The rooms were clean and well maintained, with a fridge and optional microwave. Breakfast was adequate for what we needed. They were kind enough to provide a hospitality room for the team to gather in between games. I would book it again for a group block without hesitation.

    5
    « Best Western...Plus »

    Stayed here while on a theatre tour of western Ontario; pleasantly surprised...this is one Best Western where the Plus is indeed just that. Pleasant check-in, large, comfortable rooms, fantastic breakfast in the onsite restaurant. Would not hesitate to recommend to friends and family.

    2
    « Wedding Block Disaster »

    This hotel was perfectly location for us between St thomas and Delaware, and a short bus ride to our wedding in Melbourne. The bed were very comfortable. We have used this hotel a few year back because of its location, but I won't never suggest my friends and family stay again. First big issue, we had ask to have a room block for our wedding as 99% of our guest were from out of town. I come to find out they did not hold 15 rooms as agree upon as my sister called and was told the hotel was completely full. I understand mistake happen, but never once did they admit to making an error. I did go directly to the hotel and finally got a lame apology and was told they were working on it and that it should all work out. Not very helpful. I received no communication until 2 weeks before my wedding date when they send they left a message on my phone a week ago (that I did not receive) that rooms had opened up and they they could only hold a couple more days. at that point since people were traveling from all over the world they had found alternative accommodations. I also came to find out a number of guests had problems reserving as the reception could not find our rooms block and they had to call back. One guest even called back the next day to confirm as they did not receive an email to find out the reservation was not even complete. The breakfast was fine, I would have like a bit more hot food options. The staff at breakfast were not very friendly. Overall, the hotel is fine for a quick night stay but I would not recommend for a large group. The low rating comes from the lack of communication and any help from managment

    5
    « overnight for neice wedding party »

    excellent accommodations and services for our entire family. We were greeted with smiles and helpful staff at the front desk. When we went for lunch at the restaurant the staff was very accommodating and the food was excellent. Our stay was very enjoyable and the complementary breakfast was also excellent the next morning.

    3
    « Unfortunate Weekend »

    I stayed at this hotel for 2 nights. The staff was friendly for the most part but I just had issue after issue throughout my stay. When I arrived I discovered that the toilet in my room was broken, it did not flush at all. When I requested that someone look at it the receptionist said she would send someone but I returned to the Hotel 4 hours later to find that the issue had not been resolved. I was then transferred to another room however the transfer was not completed correctly and therefore my room key did not work when I returned the next day. On the second day the power went out briefly. The staff fixed this issue quickly but it just added to the unfortunate events that occurred. On the bright side breakfast was very good and there were plenty of options. The restaurant staff are very polite and accommodating and the food is delicious! Overall the hotel was very clean and appealing, I just had a bad experience.

    4
    « NICE BREAK FROM THE CITY »

    Located between London and Port Stanley, stayed over a Saturday to have a day out of town. Front desk staff had our room cleaned ahead of schedule to let us in as we arrived early. Clean hotel with nice beds and big room. Friendly staff, excellent value and breakfast included - what's not to like?

    4
    « Quick Over Overnight Stay »

    Very comfortable. Tried to check in at 2:45 PM and was denied until after 3 PM. A little disappointed because we were on our way to a party and would have preferred to leave luggage in our room instead of dragging in at 10:30 PM.

  • 5
    « Just far enough away from the Madding Crowd »

    If you are looking for a premium-class hotel that is just far enough away from the hustle and bustle but near enough that you can participate after some R&R, then this just might be your kind of place. It worked out great for me. Nice large rooms with more than the expected amenities. The staff was very friendly and helpful. Plus, there is a first-class Italian Restaurant/Pizzaria with an impressive wine selection attached. Lots of parking space too. I thoroughly enjoyed my stay with a good night of sleep followed by an outstanding breakfast (included) in the AM. I highly recommend this property. Tichiganblues

    4
    « Convention »

    I give it a four. Rooms were very clean and the facility was nice however we had requested a room either close to elevator or on the main floor near the main entrance because my mom needs a cane . They put other rooms from convention closer and we were on the second floor away from elevators. Other then that food was also good.

    4
    « Solid Hotel for Awesome Value »

    I was in the area on business and this hotel represents awesome value for a nice room, comfy bed, nice breakfast with your stay and friendly service. While it is not right in London, it is only a 10 minute drive ot the conference I was facilitating.

    3
    « Convenient stop on Hwy 410 »

    For a quick overnight stop the hotel is conveniently located near the highway. The rooms are okay, the in-room air con a little on the noisy side. Maybe some rooms are quieter than others. - The hotel is not close to anything in walking distance, however it has a restaurant connected, if one wants to have a beer or wine after a long day of driving. The food there was okay, the service decent, but not efficient.

    5
    « Pleasant stay »

    Close off the 401 yet still short distance to major city or town. The area is quiet, restaurant food was excellent . The room and lobby is clean with a pleasant staff to great you. The breakfast included was a great start for our long drive.

    5
    « An excellent hotel »

    We really enjoy staying at this hotel. It is conveniently located right off the 401 and there is easy access to London. The staff are always friendly and the rooms are comfortable and clean. The on-site restaurant is excellent: it is one of our favourites and we always try to include a lunch or dinner then when staying at the hotel or driving by on the highway.

    5
    « Nice hotel with good facilities »

    Stayed here for one night with the family. What a nice hotel!! Rooms were superb. Complementary breakfast was also very good a nice surprise as we hadn't realised it was included. We used the hotel as a stopover base on our trip from Toronto to Detroit. Would definitely stay again.

    4
    « Nice hotel »

    I've stayed at this hotel often on business. The rooms are nice, the restaurant is fantastic. The complimentary breakfast is very good. The only complaint is that their remodel has been going of for a long time and causes some inconvenience. I hope that it is finished soon as I have been avoiding it on my most recent trips because of it. Very convenient - literally right on the 401! But causes a bit of road noise.

    5
    « Wasn't expecting much but was surprised with how nice it was. »

    I wasn't expecting much due to the location of the hotel, but I was pleasantly surprised when I arrived. If I stay in the area again, I'll definitely try to stay here. The check-in was easy, the lobby and room were quite nice, and I had a very relaxing sleep even with a storm happening outside. My experience with the hotel was outstanding. My only negative was the breakfast in the morning. The hostess didn't care that I was there, the buffet was tired even though the hostess would pretend to tend to it, and after I forced myself to eat the slop that was there, I felt off for the rest of the day. I don't know why I ate it other than I was on a tight schedule and didn't know when I'd eat next. As someone who tips 20%+ for excellent customer service, I didn't leave a tip at all. It's too bad that this sub-par restaurant is attached to an above average hotel.

    4
    « Great Hotel & Location!! »

    Located just off the 401, this us a great hotel to stay at while travelling. The property has been recently updated. The rooms are super clean & beds comfortable. We understand this is also great for meetings & wedding receptions. The hotel has a good resto "Pasto's" and the food is worth the visit. Chill out in the lobby where there are comfortable sofas with a welcoming fireplace on a chilly day.

  • 4
    « Nice Hotel..... »

    We have stayed here before and enjoyed it so much that we made a night away for the two of us...the only thing that was a big let down was the restaurant was closed that night. We were looking forward to a nice dinner and wine..really like that idea of have a few drinks and not having to drive..

    4
    « Nice clean place for an overnight with dinner »

    This hotel has great staff and is a wonderful clean overnight stop in the middle of the countryside. Close to highway 401 but far enough away that there is no traffic noise. Good restaurant in the hotel and a very nice lobby with fireplace if you want to sit and relax. Great spot for an overnight when you are driving through this area. There are conference rooms that would make a nice spot for a meeting or retreat for a large group.

    5
    « Weekend away »

    We have stayed at the Best Western PLUS Stoneridge Inn & Conference Centre on previous occasions. It is usually our hotel of choice while staying in the area. Location is convenient for travelling as it right off Hwy 401. This allows for easy access to local attractions without being in the city itself. Staff are always welcoming and helpful. Breakfast is excellent as well with a great selection of hot and cold offerings. Thank you.

    5
    « Very Comfortable and Convenient »

    We had a Seminar to attend in Lambeth area and the proximity of the BW Stoneridge Inn &CC was very close to it! This was a Win Win for us as we were able to get to the Location very easily from the 401 and it was just a short distance from our Seminar!

    5
    « Overall pleased with this hotel »

    This hotel was very accessible to travel, clean, pleasant staff and very accommodating. I would recommend dinner at the attached Italian restaurant excellent food. This hotel was very well decorated and warm feeling when entering the lobby.

    4
    « Nice little escape from the noise of the big city »

    Our one night stay in this hotel was nice and quiet. Although this two storey hotel is by the highway you don't hear any noise. The place is clean and has everything one needs for their stay. Bed was comfortable and staff very pleasant. There is a really nice restaurant ? Pasto's Grill ? in the hotel where we had our drinks and dinner. Breakfast that was included is served in the restaurant too. The only thing is that although the restaurant has an espresso machine and we had a few delicious coffees during the day, the breakfast staff does not know how to operate it. So we were left without our morning coffee (well they do have the watery one that most in the area drink). Overall a very good experience.

    5
    « Highly recommend »

    Second time at this property but not the last. Very friendly staff and ultra clean hotel. Greeted by Connie at the front desk upon arrival who informed me that my room has been upgraded and asked what part of the hotel would I prefer. Also offered a snack or free points since I have a Diamond card. Something that is rarely offered. Hats off to the Management and staff at this property.

    4
    « Nice quiet stop and rest after longhaul flight from UK »

    Left Toronto airport about 1700, got here by 1900 despite some snow. Located very close to 401 highway but not that you'd know. Speedy check in (although it was very quiet that night), nice reception area, good wifi speed. Room on ground floor warm and clean. Didnt want to head out again due to snowfall so opted to eat in the on site restaurant (Italian), had very nice meal at a reasonable price. Had a good nights sleep and left refreshed the following morning. Will definitely stay again if my travels bring me in this direction.

    5
    « Great Hotel »

    No complaints about this place! We stayed during the week so it was fairly quiet. Nice rooms and friendly staff. The breakfast was also decent, had a number of hot options as well as the usual continental items. Would stay again.

    5
    « Visiting Family »

    We drove up to London to visit our family. We stayed in the hotel at night and had a wonderful surprise to see that a reasonable price for a hotel room still gave us a very peaceful and restful night. We will definitely stay here again.

  • 5
    « Better than expected »

    The room was very comfortable, well furnished, lovely comfy bed and nice large TV. Every detail was considered right down to the large bottle of water in the room for those who don't want to use tap water to make coffee or brush teeth etc. The attached restaurant was far better than we had hoped. We ate lunch and dinner there then breakfast the next morning. All of the food was very reasonably priced and very tasty. The Beef Tenderloin special we had for dinner was so tender I could almost have cut it with my fork. The hot buffet breakfast was included with the room and had an excellent selection. We would definitely go back and would happily recommend it to anyone.

    4
    « Wedding function »

    We attended this property for a wedding function and I was very impressed due to how clean the inside of this property is. The public restrooms were very clean followed by a very comfortable lobby area. The staff were very friendly and courteous also. Great establishment for any type of business or family function.

    3
    « Review »

    The hotel was fine... for a three star it was good, and the value was good. The room was clean and the free wifi, free parking, and free breakfast was good. If you are looking for a good value and aren't looking for anything fancy this hotel would be good. The only problem is the location, I booked through hotwire and would not have chosen this hotel if I had realized how far out of the city it was.

    3
    « Noise levels ruined my stay »

    The noise levels in the late and early hours at this hotel are unacceptable. At some point past midnight, a tractor was reversing (and making the associated sounds/alarms) on hotel property behind my room. Then in the early morning, housekeeping was making a lot of LOUD noise which included everything from yelling out "housekeeping," to laughing and joking in a loud manner (my room door was closed), to vacuuming the adjacent room and banging on every wall and cabinet imaginable. Room walls are paper thin so I felt like she was basically cleaning in my room! I put out the "silence please " sign but this was to no avail: the noise just continued. Also, the heater in the room is terrible. You can adjust the temperature of the heat blowing out but it doesn't seem to have an automatic temperature control so it just keeps pumping hot air through. I was awakened at night because I could not breathe! I had a very important interview in the morning and came to Best Western so that I could be well rested and not have to drive 1.5 hours from home in the morning. In the end my stay turned out to be a complete waste of money as I was very tired in the morning after the constant disturbances! The worst part is, at check out the receptionist didn't even bother to ask how was my stay. Well, it was horrible! What a shame because the rooms are beautiful and the renos look promising. I wish I saved my money and stayed at home.

    3
    « Room nice, renos interupting »

    Room was very nice, however, renos made hotel not appealing, planned nice trip at nice 3star. Did not have lobby area, no elevators etc because they were doing renovations. Nice choices in breakfast however was moved to banquet area. Staff in breakfast and night check in very nice.

    5
    « Surprisingly nice and renovated rooms »

    Although outside this hotel looks quite disappointing, your room will be nice, spacious, clean and renovated with new furniture and modern finishes. Continental breakfast will also not disappoint. My partner and I recommend Best Western Plus near London, Ontario.

    4
    « Enjoyed Breakfast »

    Good room, comfortable bed with fridge and coffee maker included. There was a great breakfast included in a very reasonable price. Disappointed to find the restaurant closed for the Christmas / New Year week. Location far from any other restaurant.

    4
    « Better than expected »

    This was a nice experiance. We were traveling from Niagara and towards Chicago. We needed to book a overnight stay. The price was nice and the hotel had a lot more quality that I expected. The room was nice, breakfast as well. Free parking outside. The restaurant was very good. Nothing to complain about.

    5
    « great place »

    clean, comfortable, reasonable price. Great value for the money. A little out of the way, but not a big deal. Staff are friendly and helpful. Rooms are comfortable and clean. Having the restaurant on site is nice given its location.

    4
    « great stay »

    always great to stay here my one suggestion would be when people come into restaurant for breakfast staff direct them and point out to as what is available to them people just wandered in and were not quite sure what to do 2 girls did not even direct people or point out what was available

  • 5
    « Excellent as always »

    Have stayed at this hotel many times when in london and it never fails to dissappoint, a little off the beaten path but well worth the drive. Staff is friendly, rooms are clean and comfy. Grounds are lovelly. The hotel is nice and quiet and you get a great breakfast with your room.

    4
    « Enjoyed Our Stay Here »

    We were ending our holiday at Niagara Falls and also wanted to visit Point Pelee so we chose a point about half way between: the BW Stoneridge Inn at St Thomas. Simple to reach off Highway 401. Booking was made for an "upstairs room" but we were given the a ground floor room at the end of the east wing right next to the highway - thought it would be noisy but couldn't hear any traffic. Room had 2 queen beds and tastefully decorated bathroom with plenty of towels and nice hot shower. In-room safe (didn't use). We didn't get any housekeeping the first morning but by the second our bins were overflowing so had to mention to front desk. On return our bins had been emptied but bed not made again (not a problem but why not?). Disappointed that there was no area information in the room directory which would have been useful. (Online, we found Fanshawe Conservation Area to do some hiking). Very few TV channels so other than watching the Weather Network it was a choice of news, sport or reality garbage. Wifi hit and miss as is usual in hotels. Plentiful complimentary breakfast was served in the smart on site Pasto's Grill restaurant. Hot items - sausage, scrambled eggs/omlette, french toast - served along with usual breads, bagels, cereals, pastries, yoghurt, fruit melange, juices and coffee or tea. It was a joy to eat off real crockery with metal cutlery after trying to spread rock hard butter with bendy plastic knives in the other hotels we stayed. The hotel was packed out over Fri/Sat nights as threre was a wedding taking place. There was unsurprisingly a good knees-up going on but we weren't bothered by any noise from it. Being off the highway nothing much close by - no pubs or shops in the immediate area. The nearest grocery/LCBO in St Thomas about 8 miles away.

    4
    « Comfortable and Quiet. »

    Internet was a little slow, Only one Dinner option on property and nothing else much around the hotel, but the staff were pleasant enough and the room was clean, quiet, and has all the amenities that you need for a business trip hotel.

    1
    « Seriously? Was that a joke???? »

    10 tv channels, free wifi which signal is not strong enough to work, no offer to help when complained. Front desk lady is horrible!! I extended a work stay to relax for a day and was sad when I went down for breakfast at 10am and the resto was closed...WILL NEVER GO THERE AGAIN!!!

    5
    « Terrific! »

    I spent the weekend at the Stoneridge Inn for my best friend's wedding and must give them the highest level of praise. It provided us with the backdrop to a memorable weekend that will never be forgotten. Both the wedding and the reception were well organized and the staff was extremely hospitable. They often went well above expectations to please each and every guest. It's also worth noting that the food was spectacular and the room for my wife and I was incredibly comfortable. On a side note, Pasto's Grill (which received a previous 5/5 review from me) is also top-notch. The Stoneridge Inn earns my highest recommendation!

    5
    « Great stay »

    I liked my stay at the hotel, I remember very well when I alighted, I was attended to by some really good staff, they even gave me a quick tour all around and helped me carry my luggage. Apart from that, the rooms were very clean and silent enough.

    4
    « Very good one under the name brand as Best Western »

    Looks new hotel, everything is good. My kid lost a computer in the room and I received a call when I was driving on the 401 highway. People all nice and i think this is the good one under the brand name.

    5
    « Steve Plunkett Car show »

    That hotel was just like home. Staff very courteous, polite and helpful. The room was very clean & spacious. Slept very very well since the mattress was very comfortable. It is a very quiet place to relax. Breakfast was delicious. Going back next year & will be staying at the some hotel. I recommend that hotel to everybody.

    1
    « Nice Hotel but too many small disappointments »

    Hotel very nice. Rooms clean. Called for reservation and can't use my BW membership to pull my info. Had to give it all again. Had wrong rate and still did not enter my BW number. No SN channel to watch baseball game. Told to try bar. 1 x 24 inch tv and it was turned off. Ordered take out and portion was small but tasty. Watch my order sit under the lamps for 10 minutes while I sat there. Wait service was slow and not very knowledgeable. Asked for bottle water and was shown a fancy Italian brand. Said that was all they had. When walking out, saw bottles of regular water on counter. Free breakfast in morning. Walked in and wait staff just standing around. Had to sit myself and discovered it was a buffet. communication in this restaurant was poor last night and again in the morning. Again food and coffee was good but service lifeless. Right off highway and if it is a quiet place you need to stay and enjoy fancy restaurant, most would like this place. It just lacked a lot of little things I come to expect when travelling on the road.

    2
    « Don't Stay Here »

    With the exception of the girl that first checked us in the hotel staff didn't care about the guests. In-room internet kept logging you off and the room smelled of must and mildew. The staff tried to mask it with bleach but it didn't work. Manager didn't seem to care all he wanted to do was get rid of the guests when their stay was over!

  • 3
    « Well outside of london »

    I booked via priceline when I bud for a London hotel. I think the bid was about $70 and the hotel included breakfast so it was a good deal, But this place is not IN London. It is so far out of town you cannot see any part of london from there. There are no stores or restaurants other than their restaurant. The first room smelled like someone emptied a can of Febreeze in it. The next room was ok. Hotel is dated but ok if you get a deal.

    5
    « excellent value »

    Llkely to return on a future visit due to good service, cleanliness, and breakfast value. We like the quietness of the neighborhood, access to the highway, and close to things we wanted to do. The staff was very helpful with directions to points of interest.

 

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·Desde Toronto: tome la autopista 401 oeste hasta Colonel Talbot Road y la autopista 4 hasta la salida 177A. Gire a la derecha en Burtwistle Lane. Verá el BEST WESTERN PLUS Stoneridge Inn & Conference Centre un poco más adelante. ·Desde Windsor: tome la autopista 401 este hasta Colonel Talbot Road y la autopista 4 hasta la salida 177A. Gire a la derecha en Burtwistle Lane. Verá el BEST WESTERN PLUS Stoneridge Inn & Conference Centre un poco más adelante. ·Desde St. Thomas: tome la autopista 4 en dirección norte hasta Burtwistle Lane y gire a la izquierda. Verá el BEST WESTERN PLUS Stoneridge Inn & Conference Centre un poco más adelante. ·Desde todas las direcciones: Coordenadas GPS:Latitud: ...

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