BEST WESTERN Diplomat Hotel & Spa,  Llanelli

4.0/5  - basé sur 428 notations.
Felinfoel, SA15 3PJ, Llanelli, Great Britain - Ver el mapa
+44 1554 756156 +44 1554 751649

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  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Piscina cubierta
    Piscina cubierta
  • Restaurante
    Restaurante
  • Seguro
    Seguro
  • Sauna
    Sauna
  • Spa
    Spa
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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¡No se permite fumar en las zonas públicas!Los huéspedes que vengan acompañados de mascotas serán alojados en habitaciones anexas, no se admiten mascotas en el edificio principal del hotel, con la excepción de perros guía para personas ciegas y sordas. El BEST WESTERN Diplomat Hotel & Spa, construido en 1810, ofrece una singular mezcla de encanto y carácter, habitual en los antiguos hoteles rurales, y unas excelentes instalaciones. Situado en su propio terreno, tiene una atmósfera de encanto y sofisticación. Con gimnasio. Relájese y disfrute de instalaciones gratuitas en nuestro gimnasio. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 429 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
161
Muy bueno
 
131
Bueno
 
75
Mediocre
 
34
Horrible
 
28
Con amigos Con amigos 84
De negocios De negocios 61
En familia En familia 76
En pareja En pareja 156
En solitario En solitario 12
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BEST WESTERN Diplomat Hotel & Spa,Llanelli
  • 4
    « Afternoon Tea with Spa »

    Had an enjoyable time at the Diplomat having afternoon tea with full use of the spa. On arrival at the spa we were welcomed by a very friendly receptionist who explained the facilities and gave us gowns & towels. Changing rooms are on the small side but it was quite quiet at the time we visited so no real issue. Used pool , jacuzzi , steam room and sauna - found all to be fine and there was an attendant cleaning constantly. We were a bit dubious about having the afternoon tea in the spa - but all was good. Lovely selection of sandwiches cakes - more than enough for the two of us. Had a really enjoyable time .

    4
    « Sunday lunch »

    I visited recently with an elderly lady it's dementia. The hotel is easy to find, parking is easy. The only issue is because it's built on a slope, my elderly friend found it difficult to walk. Once inside we were directed to the bar then through to the restaurant. We were offered menus to choose a starter but went straight for the carvery. The staff were brilliant and dished up a plate for my friend so she didn't have to go up herself. The meal was delicious. We had water and bread brought to our table. Dessert was also large and delicious! We went through to the lounge after for coffee. My elderly friend did say she felt cold and found it drafty while in the restaurant. Lovely meal, very friendly staff, fab atmosphere.

    3
    « Afternoon tea & spa »

    Visited with a friend for spa and afternoon tea. Towels and robes on arrival. Female changing room floor was filthy and wet, mud, hair, needed a good scrub as were the sinks full of hair. Jacuzzi was awful! Luke warm, full of sand on the bottom and then floating around as the jets were on. Staff stopped people using it a couple of times. Sauna door needed a clean. Pool.... freezing! And hair, dirt and who knows what else could be seen floating on the top when the sun was shining in on it. Took ages to be provided with cold water as told they had run out of plastic cups. Afternoon tea however was lovely with nice selection of cakes & sandwiches. Just a shame at the spa environment. This is the third time I have been here, standard in the spa has dropped massively and I will not be returning. Very disappointing.

    4
    « Hotel lovely, spa needs improving »

    Stayed for one night with my daughter for a girlie spa weekend treat. The hotel room was lovely, spacious, clean and comfortable. The bar service and breakfast was lovely 10/10 no grumble from me there. The spa was good and massage excellent! The jacuzzi was broken so that was disappointing. The glass door on the sauna could have done with a clean (looked dirty) and there was floating bits in the swimming pool which put us off using on the 2nd day. When leaving the spa on the 1st day of our stay we waited for over 15 minutes for an attendant to return our towels so we could have our room key back. In the end I went to the hotel to ask for someone to assist, once with the attendance he was a bit grumpy with me and demanded the towels back. He didn't seem impressed that I'd placed them in the towel bin provided! It was almost as if he didn't believe I'd returned them! Other staff members were friendly and attentive. I would stay again but I really do hope the spa improves.

    3
    « It will do »

    Have stayed at this hotel on a few occasions, most recently in October. The hotel could do with being modernised as it has an old fashioned feel. The quality of the rooms seem to vary. The spa and gym is fine. The breakfast is good and meals are OK but nothing is dazzling. But most Importantly the hotel is clean and staff are friendly

    5
    « Short stay but enjoyable »

    We recently stayed in this hotel with family, the facilities were very good and we had a huge room, it was reasonably priced with breakfast included (which was excellent, cooked to order), my only grumble was that there was only one vegetarian option on the menu for the evening meal, however, I would stay here again.

    5
    « Well Done »

    Have not been here for about 30 years. Brought my dad and my uncle here for his 80th birthday. I have to say what a delight. The staff were wonderful . So attentive, and couldn't do more to help you. The food was very nice and could not fault. Thanks for making our day very special.

    5
    « Lovely Hotel »

    Only stayed for one night. Wish we had stayed for more. The Hotel is rated 3 star, but I've stayed in 4 star hotels, not as good as this one. Staff were helpful and very pleasant. The room was very large, with a fantastic large bed. The bathroom, was exceptionally big. Room lovely and warm. Food was of good quality, and reasonably priced. Breakfast was lovely, with a very good choice. Would definitely stay again. They have a very good entertainment programme for the Christmas and new year, and we hopefully return to enjoy one of the nights. We were on the first floor, but the lift was out of action for the duration of our stay. This didn't cause us a problem, as I take the stairs, but it could caused a problem with less mobile customers.

    5
    « Much better than the reviews suggested »

    Booked it with a certain amount if trepidation as the reviews were not so good. It was excellent. Clean, tidy, friendly staff and as far as I could see everything in well maintained and up to date condition.

    4
    « Great 70th celebration »

    Really very pleasant and cordial staff Attended 70 th birthday party of friend and the family arranged overnight stay in same hotel Rooms well above average Sound proof Breakfast very average That is the only down side of hotel Rooms and hotel a bit dated but given the off season still well occupied Spa and pool looked good Free WiFi and parking are helpful Will stay again if in the area.

  • 4
    « Diplomat again »

    Everything was fine until we retired, the room was very warm, the windows only open a small amount. The Diplomat is most convenient for visiting a supplier in Llangenach. We ate from the Bar menu in the evening, battered cod and chips, chips 10/10 !

    5
    « Mum's 70th Birthday celebrations »

    What an amazing day all the family had to celebrate our mum's 70th birthday celebrations. We had afternoon and the food and staff were exceptional. Thank you all very much for making my mum's day very special.

    3
    « Decent hotel »

    Probably needs a little attention on basic customer experience but overall a decent hotel. Room good but can be noisy, for me it was the taxi at 5:20 pulling up and shouting in car park on a Saturday morning. Breakfast quality is poorer than i would expect but evening meal good if a bit pricey. Lady at breakfast needs help. Maintenance interesting as loo seat lid came off as lifting it. Very strange experience,as they fixed loo seat in another room and no attempt was for coming fixing mine... Stay in loads of hotels with business so found it a bit hit and miss in places

    2
    « Could do better! »

    I arrived here late after a long Friday evening journey. Staff friendly enough but the room was just a bit sad. Desk was wobbly and bore the marks of it being used as a bottle opener. The teaspoons looked as if someone had just eaten a yogurt with then and replaced without washing. Saucer was also dirty. In the bathroom one of the bath taps wouldn't turn off fully and had left the tell tail blue copper stain down the side of the bath. To add insult to injury the room was close to the bar and suffered from excessive noise. Was rudely awakened a little after 6am with music coming from the bar area. Would think again before staying here a second time.

    5
    « VIP Treatment »

    The whole of our stay was a most pleasant experience. The staff did everything possible to make our stay most pleasant. The food was first class and the room was excellent, the beds were most comfortable.

    4
    « Comfortable stay »

    The hotel has a great location and is reasonably priced. Staff are helpful and friendly and the gym / spa is really good. The pool is a little small but adequate. Rooms are pleasant and the hotel is good value for money.

    4
    « Wonderful Freindly Hotel But Could Do Better »

    My wife and I have stayed at this super friendly Hotel on several occasions and just love it. The rooms are far above average in size, comfort and furnishing etc and almost everything about The Diplomat is great. Sadly however I do say almost because as much as my wife and I would like to be able to give the Diplomat a 100% top rating we just cannot because of several needless and annoying little failings. For instance like although the meals are basically good they are also quite expensive yet you do not get any greens with the meals unless you pay extra. More inexcusable for a three star hotel in this day and age we were never once offered any water (or glasses for water) at the meal times and so always had to ask for water and were usually kept waiting as unlike with wine the waitresses obviously did not regard water as being a priority. Worse fresh tea or coffee is a priority for us at such as breakfast but instead of offering we guests individual pots of tea or coffee the waitresses come round instead with large jugs to fill our cups with, and these in our experience were filled sadly by then with over stewed and near cold tea or coffee. Shame really as these little things can in fact make a very big difference to we guests overall enjoyment and we hence we felt the Diplomat's management were penny pinching at the risk of potentially diminishing their own reputation for the sake of a little more effort and mere extra coppers. That all said however we still love the place and and the people who work at The Diplomat, and most especially the cleaners who were the happiest bunch we have ever come across so despite a few moans we do in fact hope to visit again, not least as this is a great venue to tour South Wales from. Don

    5
    « Weekend stay to enjoy Jazz Festival »

    This must be the happiest, friendliest hotel I've ever visited. We attended the annual Jazz Festival held to raise money for charity which showcases a variety of local and national talent and the impromptu sessions in the late bar are a real treat. Full marks to Byron, the owner and his staff for providing their guests with a first class memory of friendship and fun. A special thanks to Aled on keyboard who is a star in his own right.

    4
    « Nice Hotel »

    This has to be one of the better Best Westerns in the UK. The staff are friendly and helpful and the service is very good. The facilities are great, with one of the better gyms and spa's. It's on the outskirts of the town but located close enough to a few shops and pubs for different options.

    2
    « OK but noisy »

    We stayed here for 2 nights for a weekend whilst visiting family nearby. The hotel is in good location with nice pleasant surroundings. Inside, the hotel is quite dated but the room we had was clean and reasonably comfy. On the Friday night there was a live band playing downstairs until 11.30pm which were incredibly noisy. So much so that the floor was vibrating and no chance of sleeping. We wouldn't have minded as much if we had been forewarned either when booking or at check-in but we had an early start the next morning and would have booked elsewhere had we known as we needed a good night sleep. The staff we encountered were pleasant. The hotel in my eyes isn't 4 star as advertised. 3 star at a push. Wouldn't stay again.

  • 5
    « Very good hotel »

    Our stay has so far been wonderful. The staff here at the BWDH are and have been more than our expectations for their professionalism & friendliness.. Nothing is too much to ask and everyone seems very happy to work here. The spa is a perfect little oasis & is very clean with a relaxing atmosphere. The steam room is one of the best I've tried at a 3 star hotel.. Actually the feel of this place deserves 4 stars for friendly hotel! The restaurant serves tasty good honest delicious fare for a reasonable price. I would definitely come back & stay again.. In face my husband joined my son & I and as I said nothing is too much trouble & hey presto another bed appeared with the best set of housekeeping staff! Thank you Diplomat you have a fan!

    2
    « Disappointed »

    My husband and I had a 1 night stay ,we paid £99 , we expected a little luxury with what we paid ,we were put in the old part of the hotel , it was dated and the mattress was so bad I heard my hubby turn over all night , it was a divan with terrible springs,the roof over bath was stained , shower head brown and glue in the hot tap over bath,1 bath towel ,1 hand towel,I wouldn't go again

    3
    « Short break in South Wales »

    Described as luxury. It is not. Bedding, towels and bed were great. On the whole very uncared for. Especially the horrible bathroom. Looks good from a distance, not good up close. Staff very helpful. Breakfast was fine. Position is central for the Gower peninsula and the rest of South Wales.

    5
    « Debbie Whitelock »

    We were invited back to diplomat hotel due to last time we came I was ill and we had to cut short the visit . Mr Jenkins (the owner) had invited us back complimentary . We had a lovely room, and a very comfy bed . We had full use of the spa , which had a jacuzzi, steam room, sauna, and swimming pool, which was very relaxing . The three course meal and service was out standing and so was the breakfast in the morning . I would recommend anyone coming that wants to destress and just chill out . Thank you to all the staff and Mr Jenkins for a lovely stay .

    4
    « Comfortable and welcoming hotel »

    We stayed for 4 nights from 27 July 2016 (2 couples) We arrived around 7pm after a 10 hour journey on motorbikes so we were ready to relax! We were allocated room 55 and 49 which were overlooking the main entrance. The rooms were spacious, comfortable and clean with twin beds. The reception staff were friendly and welcoming. We headed down to the restaurant for our evening meal - delicious home cooked food - I had the fish and chips and my partner had the gammon - both equally scrumptious! The staff in the restaurant were very attentive, friendly and professional at all times. We made use of the pool/sauna/jacuzzi and steam room plus the gym the next day - very satisfying after the long bike ride! We had drinks at the bar and the prices were reasonable. We had a little chat with the owner of the hotel - there was a huge Asian pre-wedding celebration event taking place one evening and he kindly explained this. There is ample car parking - we parked our bikes on the top level. The grounds of the hotel are very well kept - we noticed several squirrels on the lawn! The terrace is great for relaxing early evening with a drink. The hotel is located in a quiet, pleasant area of Llanelli - to the left of the hotel around 5-10 minutes walk you have 4 bars - Harry Watkins does a decent carvery if you want to eat out. To the right of the hotel around 10 minutes walk you have Parc Howard - lovely to stroll around and has the Museum open to the public. A further 10 minutes walk takes you into the town center. All in all I thoroughly enjoyed my stay and it was an excellent base for us to explore the surrounding area on the bike. I wouldn't hesitate to stay here again and would recommend it to my clients looking for a holiday in the area.

    3
    « Weekend break »

    Good welcome on arrival. Room was a good size. Drinks tended to be on the expensive size in comparison to local pubs/restaurants. Breakfast was faultless. Lots of choice. Waitresses were lovely. The only disappointment was the quietness to the hotel at night. We stayed on a Friday and Saturday night and the first night they had a large rugby team stay (lads)! They were slamming doors and just being extremely inconsiderate to the other guests! (4.20am) it all quietened down!! When we complained the following morning they said they'd had lots of complaints but didn't offer any way of apologies!! One guest actually walked out and refused to stay the second night! All said I think it was fair to grade 3 and not 5! I just think for us it was just bad timing.

    5
    « Weekend break »

    Nicely presented hotel with usual BW standard of room assured, only a 15 minute train journey from Swansea for those looking for a nightlife scene. The spa facilities are well equipped with a nice personal feel in their approach.

    5
    « Comfortable and Lovely »

    We stayed 4 nights last September at the Diplomat. Beds very comfy, room clean, towels soft. Food great for breakfast which is included and lots of great food in the lounge and restaurant. Breakfast served in the Conservatory. A huge room with lots of windows. Everyone friendly, housekeeping very thorough. Every time we go to Wales we make a point of staying there. Fitness center included in our stay and my husband used it. Did not get a chance to use the pool/spa. Owner and staff very helpful with what sights to see while there. I wouldn't think of staying any where else. Hotel has high standards.

    4
    « Friendly welcoming hotel...pet friendly too! »

    This was central to our visit in Llanelli, we enjoyed our stay and made even more enjoyable as Molly our little dog was able to stay too ! We had a room in the main hotel which was very good, comfortable and clean. On problem was the hot water from the old tap, w end we seemed to get any cold water at all and the hot water was really boiling hot! Decor was a it tired but we hadn't planned to stay in outcome we were out colouring and visiting during the 2 night stay. We paid extra as it wasn't included in our deal for Breakfast, yetis aid free breakfast on web site!? The breakfast was delicious, Binita was an excellent waitress, nothing being too much trouble , very welcoming too was Royal the Receptionist, very hard working staff. There is a veranda area that you can sit out on , and as it was a very hot day, this was welcoming.Molly was allowed in this area and the lounge, and as she is very well behaved made welcome by all who saw her! Good value, comfortable beds ideally situated, plumbing needs sorting,( a fridge would have been nice to keep dog food cool.) We Recommend this hotel, for businesses lots of conference facilities, for parties and other larger functions it's ideal? We will comeback again too!

    4
    « Comfortable, clean »

    Have stayed here a couple of times. The first visit we utilised the restaurant in the evening, and also had breakfast, and the food was good, as was the service. There were other events going o. During our stay and do the bar area can become busy and quite noisy, but there are outside areas, which can be utilised, time of year permitting. The spa was utilised both visits, however sometimes it can be hard to find a staff member who would issue you with a towel and locker key. Having said that the pool and jacuzzi were both a nice temperature, and there is a sauna and steam room plus various loungers. The rooms were comfortable, both in size and facilities. Would be happy to return

  • 5
    « Overnight stay »

    My husband booked online but delays meant we didn't arrive till 10.30 pm. I tried ringing from 9pm onwards but no reply. On arrival we found reception closed but a sign advised to check in at the bar. The barman had our details & I was leaving with the door key cards before my husband had even parked. On seeing us go off in the wrong direction the barman followed us & directed us to the coach yard where our room was. The room was spotless, bed comfortable & when I had trouble connecting to hotel wifi, the same barman was as helpful as before. I didn't get his name, but he was on duty on Monday 11th July and deserves a mention to management for his friendly, efficient & helpful approach to customers. Breakfast was self service with hot food, cereals, fruit, yoghurt & croissants. Juices, tea & coffee. I had a facial booked & was delighted to learn that I could have a free shoulder & neck massage too. Wonderfully relaxing, thanks to Claire. My only small complaint was that there wasn't enough coffee or milk for two people in our room, but I'm sure housekeeping would have replenished them had I asked. Would highly recommend. Thanks to all the staff.

    2
    « Not a 4* »

    The public areas were very nice, the food was very good, most of the staff were friendly efficient and knowledgable. The biggest problems I had were with my room. I had a loose tap in my bathroom, broken flush button on the toilet, loose toilet seat, and uncomfortable mattress. I did ask if the toilet seat could be seen to, but was still broken on my return. Some of the staff could do with a bit of customer service training. Being referred to as 'lady' was inappropriate. The receptionist didn't know what floor I needed for my room and told me to look in the lift.

    4
    « Relaxing weekend break. »

    It is a nice place but the decor is dated. The staff are really helpful and friendly. The food was stunning we had a 3 course evening meal and were more than pleased. Breakfast is good and the room service came quick with our food order. The only bad thing really is the toilet rolls they are cheap and nasty they should supply better.

    4
    « Not all facilities available »

    Stayed over the Bank Holiday week-end and as far as service and food was concerned they could not be faulted. Unfortunately, some of the facilities such as the Spa were not available and though it is a non smoking hotel, smoking was allowed on the verandas so if you wanted to sit outside you had to suffer cigarette smoke from smokers.

    5
    « best western Llanelli »

    Thoroughly recommend it. Was easy to find following their directions. plenty of parking and a warm welcome. Staff very helpful. The room was great and the bed very comfy. Eden spa was a pleasure. Would definitely go back

    4
    « Good overall »

    Pleasant reception clean room with small double bed, could do with a deeper topper on the bed, standard toiletries, bathroom clean, shower over bath. Only have loose decaf tea. Evening meal was fine although part of a large party, coped well.

    4
    « Business Traveller »

    I'm a return customer as this is an excellent hotel location, sign posted from the motorway and therefore so easy to find. Warm and friendly members of staff make your stay an enjoyable one, whilst the spacious bedroom was clean and comfortable giving a good nights sleep experience. Self service breakfast items and quality of food was overall good. I will look forward to my next stay here.

    4
    « Superb service »

    I used some of my BW points to book a room here so we could take our dogs away for our anniversary weekend. I know, my wife has some strange ideas! We arrived and were upgraded to a large room at the front of the hotel, last time we were here we were in the coach house as those rooms are pet friendly but they were full. There is plenty of parking and a lift for luggage. The room was a great size with large windows that we could actually open to keep a good supply of fresh air into the room. There is a nice sofa as well as a desk to work from and the room is very quiet. We ate in the hotel one evening and had breakfast both days. The service we received there really was beyond compare. I travel a lot and the people in the restaurant, particularly Cerrys (not sure on spelling), were on a par with the very best 4* hotel staff I have encountered and certainly better than 90% of them. The training given is a real credit to the hotel. The food was nice too :) There is an site gym and spa which was good and had decent opening times as well. All in all, excellent value and a very nice break - thank you.

    4
    « Overnight stay »

    Booked in for an overnihght stay to celebrate a special anniversary. We enjoyed the facilities and the calming atmosphere. The pool and spa areas need a little tlc there was lots of condensation and mould in the changing areas. The evening meal was really nice but once again the main function room needed a makeover. The chairs and general decor was grubby.our room was spot on no complaints there. Lovely hotel in a quiet setting but if there is a wedding on look out music was loud until 12mn but they were enjoying themselves.. I would recommend a stay at the diplomat , but hope that the management get a maintenance employee to sort out the long snagging list I could of come up with.another thing made me chuckle .. At the bottom of the menu page was a piece about food allergies......if anyone had "Pacific food intolerance" I think it should of read specific. ....

    4
    « Great place. »

    Stayed here for 2 nights at a weekend and it was good. Nothing special room wise but had everything we needed. Bed was comfy. The staff were all friendly and we enjoyed the entertainment on Saturday night all be it was for an older audience. The gym was OK but some equipment needs updating and the pool was too small for a decent swim more just a dip...had a lovely stay though.

  • 3
    « One night stay »

    Stayed one night for a gig in Swansea (it was the closest we could get) Initial impressions were good - nicely set and clearly well maintained. The receptionist was friendly,helpful and sufficient The decor, whilst immaculate did rather harp back to the '70s Room clean and good Breakfast mediocre, and very poor value at £11 Overall, not bad bad not great value

    5
    « loved it »

    had my hen party in the eden spa,hand on heart it was amazing.the staff went above and beyond for us.banners,balloons,fizz,afternoon tea.had a blast and so did all of my friends.a few of us are now regulars.

    4
    « Not my first or last visit »

    The receptionist might not always be there, but the bartender will gladly check you in and he/she is always there which is helpfull especially when I arrive after 23:00. The dining area and function rooms are excelent. The rooms are clean, comfortable, well fitted and the reason why I keep coming back to this hotel. All the options are there for breakfast with the help of a friendly waitress. Oh and don't forget to visit the Spa with two Hot steamrooms, jaquizi and pool. The local Taxis might not be the most timely though.

    3
    « Could definitely do better »

    Basically the obviously "budget" room we were offered was awful, No View, Paper thin walls (snoring man next door kept us awake), No COLD water (yep you read the right, everything came out hot from all taps, bath and sink), there was a blazing green LED on the ceiling that lit the whole room all night (I get health and safety but these things are truly stupid and unnecessarily bright). The 2nd room (yes we changed) was an improvement by the way.

    4
    « Clean and efficient chain hotel. »

    I booked two rooms for my wife, myself and our two daughters +dog. We were given two rooms in the coach house which is separate from the main hotel but had a garden area for dogs to use. The rooms were very clean. The Staff were pleasant. The food was well prepared. We made use of the available spa facilities which were modern and clean. The receptionist in the spa area was very helpful. All modern facilites were available TV, WiFi etc. We had a pleasant stay and I would recommend the hotel.

    3
    « Sunday Lunches are Excellent »

    We tend to visit the Diplomat regularly for Sunday Lunch. Saying that we have not been since Mothers day as we found on that day...everything went wrong, and we were very disappointed in the manner in which we were treated, We arrived 5 minutes early told to wait, then others were admitted in front of us, and the lady concerned was not happy that we then re joined the people waiting to go into the 'Function room' to be shown to our BOOKED table. She was a mature 'grumpy' lady who spoke to many people very badly...a lot were very disgruntled with her manner. However the food was as usual excellent, as were the staff. We returned only recently and once again the food was good. The head waiter was very pleasant and attentive as were the waitress staff. But I have to say well done to The Diplomat for your 'front of house chef' as he is delightful, visiting tables checking everyone is happy, and so so pleasant, infact on all our previous visits he has been the same. So I would without hesitation visit again for a Sunday lunch BUT never on a 'special' day as the front of house staff just cant cope - really do need to have happy cheerful professional people working on those days!!!

    3
    « It's alright. »

    There are parts of this hotel that are really lovely and would score an excellent but there are negatives that need to be addressed for it to get excellent overall. The good first - the spa facilities are lovely, nice pool, jacuzzi and sauna. The rooms in the annex are good too. Receptionist was very friendly and extremely helpful. Free wifi. Now the negatives .... We were put in no: 17 room which was awful they could have easily just put our beds in the bar. It is just off the main stairs so has no noise filter. We complained and got moved the next day. ( with a refund which we had to push for) during the late night phone calls to reception to complain the staff member was rude. Free wifi but you keep having to go get codes every 24 hours don't know the point of that it's free! The steam room was scolding you couldn't sit in it. Breakfast is not worth £11 it's mediocre. To sum up for £74 a night it's not really worth it.

    4
    « Afternoon Tea »

    This was my first visit to the Diplomat and must admit was very impressed. I found the staff very helpful. Our afternoon tea in the conservatory was excellent, a good selection of both sandwiches and cakes. A very relaxed afternoon and I hope to come again

    5
    « Girlie spa day »

    Travelzoo vouchers used for a spa entry including afternoon tea but just as cheap booking directly with hotel Easy parking lovely spa and friendly personnel Food is good Plenty of good comfortable seating

    4
    « Excellent Hotel and Too Short a Stay »

    This is a lovely spa hotel in the lovely town of Llanelli. The staff were excellent and helpful and the hotel is clean and well equipped. I stayed in the Coach House which is separate from the main hotel in that it is just across the car park. The room was large, clean and well equipped. There is a lovely bar in the hotel and the breakfast was very good with lots of choice. I would love to stay here again.

  • 4
    « Fun Weekend »

    Visited this hotel as part of a large group and had a great weekend. Our room was quiet, spacious and well appointed (front facing). Having viewed the menu, we decided to eat in the restaurant and this proved to be an excellent decision. The food was reasonably priced, well presented and our main courses, in particular, were excellent. Plenty of choice at breakfast e.g. full English buffet, cereal, grapefruit, mixed fruit etc., plus various juices. Toast, tea and coffee served at your table by pleasant staff. On this occasion we were not able to explore the area as we had travelled by coach and our day was taken up with rehearsals (function room at hotel). However, on a previous stay the hotel proved to be the perfect base to tour the area and visits included Ffos Las racecourse, the wetland centre and, of course, the fantastic coastline (all within easy reach). The entertainment on Saturday night was very enjoyable and had us on our feet. Good company, friendly, helpful staff, live entertainment, good food and fun - if you'll have us -we'll be back! Thanks all.

    4
    « Spa day & afternoon tea »

    Recently my mother and I went to this hotel for a spa day and afternoon tea. On arrival we were met by a very nice young lady who told all about the facilities we could use and explained everything. The pool temperature is very pleasant indeed as it was like getting into a warm bath. Equally, the jacuzzi pool was very warm and very relaxing. The spa area is very nicely set out and all the facilities were first class. Another very nice young lady named Nadia brought us water whilst we were relaxing by the pool and our afternoon tea was waiting for us after we had showered and changed. Nadia as very welcoming and friendly and I would definitely recommend a visit to the Spa.

    3
    « Business Stay »

    Stayed in the Coach house which is separate to the main hotel which was very quiet and comfortable but a bit dated. The main hotel bar, lounge and restaurant very nice with good service. Did not use the spa facilities.

    3
    « A Bit of a Mixed Bag »

    Different aspects of the hotel and even the meals varied considerably. We went there as part of group for a Choral Workshop Weekend with a Community Choir from Cardiff. The room was excellent (Room 24) it was very large and well appointed with a king sized bed, big leather setee and lots of space. It was however very hot and difficult to regulate the heat in the room. although looking towards the road and with a bit of a view, unfortunately somewhat obsured by a couple of sizeable trees, it was very quiet even though live music continued in the bar well into the night. As with any group event the service was a bit variable with staff sometimes being rather scarce for coffee breaks and this sort of thing. Breakfast was pretty good with a varied assortment of fresh fruit and cereals. Cooked breakfast whilst OK, was a bit greasy. Our sandwich lunch on the Saturday was not really adequate for the numbers and very ordinary. Quite a decent menu for dinner in the evening but, again, the quality varied widely. My wife had salmon which was very good, whilst I had sea bass. The fish was lovely but the so-called Mediterranean vegetables were very greasy and comsisted largely of onion with a few bits of pepper, courgette and aubergine. Desserts were disappointing and poor value for money at £7 each! Would we go there again? As part of a group, probably yes. In general they coped very well and the ambience of the place is, on the whole, pretty good. Individually, probably not as I am not sure I would base myself either here or in Llanelli.

    2
    « Dissapointing meals »

    Food in restaurant very poor the steak was absolutely tasteless the lamb chops one was undercooked and the other overcooked we couldn't have thin chips and the meals took a long time to come Very dissapointed The evening bar entertainment however was very good with Aled on keyboard.

    5
    « weekend break »

    stayed fri and sat nights,2 couples,had an offer with groupon,the stay was great ,nice location ,about a mile from the town centre,there are some nice pubs a five min walk away.the spa and facilities were lovely,we had the first nights meal included,have to say we all had the steak and said it was superb,we have stayed in the celtic manor,and i can honestly say,the room in the diplomat was far superier to the manor,will definitely be back

    2
    « Groupon deal »

    Me and my partner stayed here for a 2 night groupon deal. Pleasantly surprised with look of place from outside, plenty of parking, nice entrance into the hotel, comfortable lounge area. Stayed in room 22, very spacious, comfortable bed, large bathroom with 2 sinks and large bath. Furniture in need of updating and in need of new curtains as didn't shut properly. Had a meal that evening in the restaurant, spacious and clean, food was okay not amazing but couldn't fault it as it was in with the groupon deal. Breakfast on the first morning was a cooked breakfast which you ordered with the staff and brought to your table or a buffet (fruit, cereals etc).. Second morning was a help yourself hot & cold buffet, all in with the deal again so couldn't be faulted. Tried out the Eden spa, staff have a massive attitude problem, no time for guests and everything seemed to be 'too much effort' for them. Changing rooms small and covered in grime, no locks on the lockers had to go back to reception to get one, pool area the same, horrible smell when sat in the steamroom didn't even bother trying the sauna just wanted to go back to my room and have a shower.

    5
    « Groupon Deal »

    Fantastic 2 nights away. Lovely hotel. Staff more than helpful. Hope to go back again soon. Spa facilities good. Small pool but really nice layout. Hotel situated on incline but disabled facilities great. Parking possible outside main entrance but plenty of space in adjacent car park. Lovely food in restaurant. Did not try bar meals but they looked very appetising. Comfortable lounge area with nuce veranda. This would be great on a nice sunny day. Large bedrooms nicely laid out with sitting area. Very clean throughout.

    5
    « Sunday lunch »

    I can say we have been to the restaurant four times in 6 weeks. And when the food is in the restaurant it's amazing but for Mother's Day it was quiet the same. The older lady showing us to our table unfortunately had the worst manners I have ever encountered. I myself have ran a restaurant and wedding venue and to be polite costs nothing. So that's the bad part done... The venue is lovely the staff are brilliant and the chef has the best front of house skills I have ever seen. Rhys we think his name is couldn't do enough for us on all the occasions. We will return but we hope the old lady could not serve us even the way she speaks to staff needs looking at and even if she's the boss someone needs to tell her

    2
    « Poor quality »

    We were put in the annex away from the hotel as this (we believe) is the dog friendly part, it's a shame it's not as guest friendly. The room's (63) mattress was shot, sloping to one side, on the 2nd night my husband had to prop one side of it up with the spare thick blanket shoved underneath to level it out. The bathroom was stuck in the 80's with it's pink suite and the grouting repairs were shoddy and messy to say the least. The cold water tap had to be run for 3 minutes to run off the boiling hot water before the cold water finally came through. And don't talk to me about the poor quality of tiny squared, wafer thin and very rough toilet paper used. The bar was understaffed, but at least the evening food was good. But the breakfast sausages were very low in quality. My husband complained at reception when checking out and was promised the manager would phone him, but he's still waiting. It's called the Diplomat, I hope they don't out him or her in this room. We won't be going back, especially at the price we paid.

  • 4
    « Six nations weekend with friends »

    Had a lovely weekend break with our group of friends at the hotel this weekend. Staff very friendly and welcoming throughout couldn't do enough for us. We arrived at lunch time Friday and spent the afternoon at the gym and spa, changing rooms were a little squashed but enjoyed ourselves using the facilities and given nice fluffy towels. Room very big and clean but internet connection poor. Evening meal was enjoyed by everyone and steaks cooked to perfection as requested. Breakfast plentiful with with choice of cereal, fresh fruits, danish pastries and full english buffet, waitresses very attentive offering teas and coffee. Found a few nice friendly pubs in the village but walked into Llanelli on Saturday to watch the rugby. Returned to the hotel to watch the last game but the only tv available was behind the bar! Entertainment in the form of a local duo with the option of going up to sing was very enjoyable. As a party of friends we all agreed we would certainly return again , excellent value for money.

    2
    « Nighty night .. »

    On arrival was impressed with look of place and reception area . Staff were polite. Was given room 33 in the old part of hotel , nothing like the pictures on website , went to use bathroom, there was hair's on bathroom floor , stains in toilet! The bed was old and well worn .. moved pillows to find the last guests nightdress behind pillow ! I just hope the sheets were changed ! Bar and waitress staff were great and the breakfast was stunning with lots of variety. Had the two day break on groupon so glad I didn't have to pay full price The swimming pool area was clean and well kept . They had entertainment on Saturday evening, all guests enjoyed this . Would book again if room was better and cleaned properly.

    1
    « visit here if you have a good constitution !!!!!!! »

    Have recently joined a special offer three year contract and am already regretting it. Spa is definitely in need of a lot of Tlc and a good scrub around the pool area all the walls are covered in mildew and it's not difficult to see why this place is not attracting full paying clientele, on my second , visit I noticed a 4 hygiene rating on the door and am rather hoping this is for the kitchen and not as I suspect for the spa all in all very dissapointing

    4
    « Dine well and enjoy the ambiance of this hotel »

    My wife and I found the staff in this hotel very friendly and extremely helpful. The general decor is good, our room spacious and well appointed, the food on both nights was outstanding and there were some good wines on offer. The service both at breakfast and dinner was attentive and, although on one evening the restaurant was busy, we had no wait for food that arrived piping hot. A board of Welsh cheeses was a delicious way to end excellent meals on both evenings. My experience in the hotel's spa was unfortunately less satisfactory as on my first visit I had to wait over 5 minutes for the person on reception to arrive. Both staff I met in the spa were very friendly and helpful, but perhaps a bell on the reception desk to alert them that someone was waiting would rectify the problem I experienced. It would also help if liquid soap in the containers in the gents' showers was replenished. When I enquired about this from the receptionist I was told there was none is stock. The only other issue I would raise is that having swimming lessons for young children on a Monday from 5 - 6pm in a very small pool is perhaps not the best time for guests who have just arrived at the hotel or wish to use the facility after a day out. Other parts of the spa including the steam room, gym and jacuzzi were fine and obviously had been thoroughly cleaned.l Having made this comment about the spa this did not detract from a very enjoyable stay in the village of Felinfoel - a pity the pub next to the brewery does not sell Double Dragon ale!! Many local features including the wetlands, a local market in the town, a marvellous section of the Welsh coastal path and of course the iconic Parc y Scarlets makes this Best Western hotel a good base from which to explore this part of west Wales.

    4
    « Don't be put off by negative comments »

    Having read the awful reviews of this hotel, we were not particularly looking forward to our 2-night stay but we had a great time and would definitely return. Our room was warm, comfortable, quiet and clean. The restaurant meal was fine (it was part of our Groupon deal) and the breakfast was delicious - lots of choice (cereals, fresh fruit, pastries and cooked items). All the staff were polite and helpful. The spa facility was clean - the towels were a bit threadbare and the place could do with a little TLC but there was nothing to complain about. A 5 minute walk will take you into the nearby village (Felinfoel) where there is a fair choice of local pubs serving pub grub. Llanelli is a 10 minute drive away - we spent a lovely afternoon on the coastal path, enjoying stunning views and a delicious Joe's ice-cream. A lovely, relaxing break.

    4
    « Spa Break »

    We booked here because there was the added bonus of the spa facilities. Was a bit disappointed when ringing to book spa treatment to be told the therapist was off sick. We did however enjoy the pool sauna and steam room, all well maintained. There only seemed to be one girl doing everything ...... Serving afternoon tea clearing away and collecting dirty towels, she did very well and was very friendly. We did think the very wet floor around spa could have been dangerous but again this poor girl couldn't do everything. Our room was nice and good sized bathroom. As in so many hotels now when you ask for a double you get two twins pushed together so was not a very good nights sleep. The staff were friendly and the food was amazing. Plenty of parking and all in all good value for money.

    4
    « a little dated but good staff and clean »

    The Hotel is in a good location but is a little dated but the staff are all very friendly and the hotel is clean. the bar food is very nice and priced well, breakfast was a buffet style with a good selection of continental and cooked

    3
    « Disappointing Service at Reception - Terrible First Impression »

    We had stayed here a couple of years ago and, despite being confined to the hotel by constant rainfall, were so impressed with the spacious room, delicious food, delightful spa facilities and excellent service that we resolved to come back when we could. But what a disappointment this time around. An unfortunate misunderstanding at reception meant that we were given a pokey little room with mould on the ceiling and, on complaining, were told that an upgrade could only be achieved at a cost of 20 pounds a night and that no other rooms were available. Eventually, thanks to a sympathetic manager, we were relocated at no extra cost to a lovely large room similar to the one we had on the last occasion we stayed, with a sizeable and comfortable bed. Without this kindness our rating would have been much lower. Rain again limited our chances to explore Llanelli but what we did see of the town was unexceptional - and asking locals for sightseeing advice was met with bemusement as even they had nothing to offer. On the positive side the evening meal was excellent, if overpriced, and Cerys's service with a smile in the restaurant made up for a little of the initial mishap. Cleanliness and the spa and pool were good but by this time our enjoyment had been well and truly spoiled. We won't be coming back again.

    4
    « Thank you Sheldon & Saysay »

    Short note to thank Sheldon and his team (Saysay) and others for looking after us so well on Sunday night and Monday. Sheldon has always been extraordinarily helpful and accommodating and this is reflected in his team. Very reliable and helpful. Thank you!

    1
    « Friendly staff (in the restaurant!) in a dirty hotel in need of renovation »

    Very small breakfast with no real continental buffet, the restaurant isn't very good, very uncomfortable bed (we had to lay on an extra blanket to get some sleep), no wifi connection in the room, no real roomservice as we had to ask for stuff like towels and toilet paper nearly everyday, couches in the hotel lounge are really dirty and they should definitely hire another cleaning worker (don't look too close in the sun..) The spa is really small and also definitely needs a renovation, no cushion on the couch, small sauna and they lost our room key (which we had to leave as a deposit for the towels). Definitely not a reason for visiting! Llanelli itself is very small and you have to take a taxi everytime you want to go somewhere if you don't have a car. But every time we ordered a taxi from the reception, we had to wait for a long time until it picked us up. Once we waited for over an hour which is really annoying considering you can't even use the wifi in the room, because it's apparently too far in the back. The service was very good in the beginning but after we asked for some new towels (as the room service hadn't been there) they got really annoyed and even kind of unfriendly. After the room service took our own towel noone really made an effort to look for it (which could happen everywhere, but at least you should show your guests that you are sorry and trying right?) But the girls in the restaurant were really nice and helpful, thanks a lot! (sorry for any mistakes, we are from germany)

  • 5
    « Great service »

    Took our hound for a late weekend break, Dog friendly :-) Had a lovely room in the 'Coach House' annex. It is set separate from the main hotel/spa building with its own grassed area for him to scamper around & do 'essential dog business in' :-) Check in was swift & easy. Sun in restaurant was very pleasant indeed & a nice sensible choice of red wines for us to choose from. 'Isobella' was very friendly & polite & the Chef 'Reese' was a star! The steaks were fabulous! That also applied to the food prepared by him on the monday night & served by the also polite & friendly 'Sophie'. The bar area is also dog friendly so after tea we could and did finish off the evenings with a drink or two with our hound at our feet. Spa was nice too, although we only used the jacuzzi & pool. It seemed popular & felt comfortable.

    1
    « Complete shambles »

    drove over 136 miles to get to hotel for a 21st birthday, got told on arrival no spa treatments staff said beautician had walked out two weeks ago nobody had contacted us, so had to spend more money out on travelling an hour to another spa, changing rooms small and dirty, pool was murky, sand in the bottom of the hot tub. When we got to our rooms pair of pants had been left in a so called clean room, one room was cold radiators not working, no plug in bath, the other room during the day nobody had been in to make bed or replenish the coffee and tea facilities, all in all an awful stay and I would avoid like the plague.

    5
    « a memorable stay »

    My weekend at the Diplomat hotel and Eden spa was fantastic. the staff accommodated all my needs with the most professionalism. Food and rooms were fantastic. Spa was a real treat too. The hotel and spa will live long in my memories.

    5
    « second stay via groupon offer »

    we stayed here for a 2 night stay with dinner on the first night and breakfast each morning, we stayed in the new part this time in room 47 which was clean modern and comfortable, the heating never came on once when we were there but it was not too cold, the view was over the top carpark, the breakfast on the sunday morning was a self serve buffet which was nice and plenty of choice, the monday morning was a menu to order the breakfast, which again was also nice, the tea was weak as if cheap tea bags had been used, and the pastries go quick so get them first if you want some as they did not restock them once all gone, the toast you had to make yourself which took a while as the toasters were not very good, the evening meal was nice but very small portions, we had a tiny bowl of chips between the two of us, but it was lovely, the prices in the bar were not too bad it was £7.20 for a pint of strongbow and a pint of lager, there was entertainment on the saturday night which was a singer that was good we had good night, we used the spa once but it was really busy and people were in the jacuzzi for ages so we didnt get to use it the pool was ok loads of chlorine in there though and it was really cloudy water, would recommend this place to friends and family as we really enjoyed our second stay here and hope to stay here again if another off comes up with groupon in the future.

    1
    « Worst birthday treat! »

    My daughters had treated me to a spa day for my birthday, which I was really looking forward to, as my daughter took the day off work especially. As we had arrived we noticed that we had a missed phone call at 10.05. We were at reception at 10.30 to be greeted my the receptionist saying 'we have been trying to get hold of you for the past 48hours' i was taken back a bit because a traditional greeting would have been 'hello may I help you'. The receptionist claimed that they have tried to call us 3 times, we checked our call log and there was only one phone call which was the one that was made at 10.05 25 mins prior to our arrival which is unacceptable to me. Also why did they not leave us an answer phone message? That had tried to contact us to cancel our beauty treatments as the beauty therapist was off sock. When we asked the receptionist what were our options, she wanted us to use the pool and afternoon tea then come back another time (which they did not have a clue when the beauty therapist will be back in work) so we could not bool again. I felt that Edens Spa customer service was shocking the manager did not want to accommodate us at all. This bad review is not a reflection on the diplomat hotel.

    3
    « hotel ok spa poor »

    we arrived at this hotel to enjoy a relaxing break with spa treatments were told upon arrival that the girl who did the treatments was off sick and would not be back that weekend being very disappointed we decided to visit the spa as in other reviews this was a big disappointment tiles off the wall in the steam room sign says please shower before entering the pool I would make sure I showered after I had been in that water disgusting colour the Jacuzzi you had to hold a button in permanently to make it work hardly relaxing the changing rooms were dirty and an attendant cleaned them while I was showering and mopped all the dirty water in to the shower whilst I was still in there the meal we had in the evening was lovely as was the breakfast next day the room was fine although the toilet seat came off in my wifes hand as there was no spa treatments and the spa was less than perfect not a lot to do in the surrounding area we decided tom leave a day early when I told the receptionist that she did not enquire why or if there was a problem acted as if it was a regular ocurrance I would say this is an ok hotel for a stay but DO NOT go for the spa

    5
    « "Brilliant Stay & friendly staff" »

    Have stayed previously, Returned once again,Stayed for two nights on the weekend, Lovely room, very clean, the room once again really well presented and the bed was comfortable Staff were exceptional,the high standard was reflected in the whole area of the hotel including bar & restaurant Family run beautiful hotel Will be back soon !!!

    4
    « Birthday weekend »

    Stayed at the hotel on a Groupon deal {£99} for 2 nights B&B & 2 course meal on 1 night. {4 couples} the hotel has 3 different buildings that you can stay in, however on our deal we were allocated twins rooms in the main building. reception - on arrival we were told our rooms were not ready, but we had arrived quite early {1pm} & rooms are generally not available until 2pm. we were told we could use all the facilities & that lunch was available if we wanted anything , decided to use the bar. the receptionist came to inform us just before 2pm that all are rooms were ready {good service as you normally have to go back & forth to ask} bedrooms - very large, 32" flat screen TV, table & 2 chairs, double wardrobe, and a fairly good sized bathroom with shower over bath. tea/coffee, toiletries also supplied. twin beds were fairly comfortable & quite easily pushed together to make a double. décor was in good order & everything worked. however the hair-dryer was lacking in power. restaurant - used on the 2nd night for our 2 course meal, {valued at £15pp} the food selection was excellent & we were not restricted, anything over our value could be paid for. the quality & taste of the food was superb, I had mussels to start {must have been at least 20 in the bowl} & then fillet of sea bass. {really recommend this combination} all the other meals served were also of a high standard. breakfast is the normal buffet service & again good quality. bar - good selection of drinks available & average price for a hotel, seating area is again in good order, but not that big if there is a large number of guests using the bar. spa - used it once, bit disappointed with this as it seems a lot smaller than the photos, pool not very big & jacuzzi can only fit 4 people. the changing rooms are very small, lockers don`t lock, shower toiletries very watery. the major plus for this hotel is the staff, they are all extremely helpful, cheerful, approachable, & their service is a credit to the owners. would definitely stay here again.

    1
    « Read reviews before staying ! »

    Got a great deal of groupon well so I thought bed was so uncomfortable me and my partner had to buy deep heat! We had dinner there as it came with the deal that was okay until I got food poisoning throwing up most the night the next morning I was starting to feel okay we thought we would check out the spa big mistake ! Mould everywhere! tiles missing off the Pool and steam room. water was a Disgusting colour changing room walls were mouldy floor was so muddy and didn't look like no one had cleaned it in a while. Went back up to our room no hot water ! What else could go wrong ! not really wanting to stay for the second night we had no choice as we came so far away. we had no sleep at all as the people next door to us was screaming all night I asked reception to go up and they didn't I know this because I could hear everything so I left it a hour and called again and he went up that didn't help at all, in the morning we didn't wait around to check out got out there as fast as we could. receptionist asked how our stay was and I told her what Happened all she had to say was 'oh sorry' considering I work for a hotel I couldn't wait to give this review no one should pay this amount of money to stay in such unhygienic place ! I read reviews on here and ignored them and I wish I didn't I can't think of one good thing about this place ruined our holiday we went to Bristol premier inn and stayed there .. Much better

    2
    « run down and not so relaxing »

    The Receptionist was not very welcoming, looked unkempt, had no towels/robes ready and stated we were early (15 mins)! towels were old and thin, robes were old and had been squashed in a locker before been handed out (dirty looking white robe with a pink belt!! because she couldn't find a matching one. water was very cloudy in the pool - was not relaxed at all. changing rooms was a little box and no room to change, mould on walls, rust on floor, showers cold, lockers didn't lock!! very disappointing, lucky we asked for the afternoon tea in the bar and not on the poolside. Afternoon tea was lovely, waiters and bar staff were very welcoming and very helpful

  • 4
    « Diplomat hotel and Spa »

    An older hotel that gives excellent value for money. A little bit more TLC relating to my room required but this will not deter me staying again. An unexpected bonus is being within a stone throw of the Felinfoel brewery. Pay a visit to the pub attached and meet the friendly locals.

    5
    « A very comfortable bed and quiet too »

    We were visiting family in Swansea and I saw this hotel on Groupon. The staff were very friendly and helpful when booking, and when we arrived. We were in a room in the new building. It was clean, modern and well decorated and the bed was very comfortable so we had a good nights sleep as very quiet too. The biggest surprise was the restaurant - I enjoyed my pork in prune and sage sauce so much that I had it again the next night. There is a good choice of food and wine to accompany it. I would certainly stay there again - many thanks for a lovely weekend which exceeded expectations.

    2
    « Spa weekend without the spa »

    We booked a spa weekend in this hotel and pre booked treatments and when we got here we were told that the girl who does the treatments had phoned in sick so they would be cancelled. We were disappointed but decided to go to the pool which was advertised at being open until 8pm but when we got down there at 5:45pm we were told that the pool was closed due to there being glass in the pool and that it wouldn't be cleaned until the morning so we couldn't go in. All the staff were very blasé about the fact that we had ultimately had a spa weekend completely ruined by the fact that we couldn't use any of the spa facilities. We were even asked where we had travelled from and when we answered were told, 'ah well, at least you haven't travelled too far.' Well I'm sorry but 54 miles is a long way to travel for a spa when you arrive and can't have what you were expecting!! Very disappointing.

    4
    « Groupon Voucher deal »

    Saw a weekend deal for this hotel on Groupon and I felt the price was worth it. Service at reception was okay, dinner and breakfast was good with variety of food options. Hotel is not far from Swansea so we had a family trip Swansea beach. Overall, we had fun

    5
    « Great 2 night spa break »

    Thoroughly enjoyed our 2 night spa break. Room was modern, very comfortable and stocked with tea/coffee/biscuits. Beds were so comfy too!! Evening meal was of an excellent standard, dining room however lacked some atmosphere. Breakfast was mostly good, but very heavy on oil; deep fried mushrooms, hash browns, sausages and fried bread which didn't do it for me personally. However the pastries, yoghurts and fruit were all excellent quality and delicious. Overall, we had a great time and would definitely visit again. Thank you.

    4
    « Fab time »

    We went for a two night valentines stay,food both nights was excellent we have eaten at some lovely places and the food was up there with them and food and drinks very reasonable and Buble night great fun lovely atmosphere and staff were great. The breakfast was good I know that one of the waitresses was ill and the other one did great on her own. Our room was big and lovely and warm and clean,really enjoyed our stay the hotel is a bit tired in places but I would definitely go again very good value for money.WELL DONE CHEF. Hope you do some more tribute nights please

    2
    « Ian »

    I had heard many things about afternoon teas ! And had decided to try one. Attending with my parents and my wife we duly requested the afternoon tea for four. We were initially served tea and coffee within China cups and saucers and China tea and coffee pots. This was rather unique and well ! posh ! The afternoon tea then arrived. I am not going to over state my disappointment but I was disappointed. Four people = four scones with jam and cream, four small chocolate cakes, a small selection of cake and fancies and eight quarter sandwiches. I am unsure as to what I expected ? But what was served was not it. I must admit I did order blindly and maybe a hearty meal would have been more the desired want ! I am unsure if it's my age now ? But upon ordering any food. I now find myself calculating what I could have bought and prepared for the cost that as charged. So for the cost of £46:00 I could have bought and prepared an awful lot more and enjoyed it much more and still had change for the his bus fare home ! Had that been required. I won't knock what we ate, as it was very nice. The coffee was exceptionally strong and possibly a larger jug of milk may have come in handy for four people. If you fancy a one off afternoon tea ? Shop around as its expensive for what you actually receive. I fully appreciate over heads and costings and profits. But it was a tad expensive for what it was.

    4
    « Enjoyable »

    My sister and I were given a Christmas gift for afternoon tea at the Diplomat Hotel. Upon arrival we were shown to our table within about five minutes the coffee arrived, it was piping hot. The food was then brought to us. There was a good choice of sandwiches, four fingers each. There was also a really good choice of cakes and beautiful well risen scones with plenty of jam and cream. The waitress was extremely pleasant and helpful, refilling our coffee pot twice I can highly recommend afternoon tea at the Diplomat Hotel

    2
    « poor choice for vegetarians tired and dated venue »

    Our room was a double standard which was dated and tired, and did not feel at all luxurious. The rooms were warm and coffee and tea amenities were well stocked. No replacement shampoo and conditioner when the first was used which resulted in a desperate trip to a local store. Spa was lovely and clean and the pool was lovely and warm. The menu was very disappointing, the only choice for vegetarians was a cold goats cheese salad. When asked what the other options were fish was suggested however vegetarians don't eat fish. They eventually offered a margarita pizza from the bar menu which came out very hard, dry and covered in vegetables. Breakfast was nice but there was not enough staff and lots of food waste. Free wifi but didn't really work.

    1
    « Very disappointed »

    I went here for the valentines michael buble tribute night....absolute waste of my money and was totally disgusted with the service. We were left waiting 45 minutes for our main course ..While everyone around us had come in long after us but had there deserts before we even got out main . We paid the same as everyone in there so we shouldn't have been treated as if we weren't good enough to be there. The "3 course carvery " was horrible and was no where near being a carvery. The best part of he night was the michael buble tribute ...He was fantastic ..strongly recommend seeing him just not at this place. The staff in the bar either dont listen or have no clue what they are doing. Several times they gave me the wrong drink. This was going to be one of my wedding venue choices but I'm glad I've seen how they treat people ...and I wouldn't waste my money here. !!!! So unless you look like you have money I wouldn't bother!!!!

  • 3
    « The stay was value for money using the groupon offer »

    The room just looked a little tired. They were also really warm had to open the windows wide to let in fresh air. The dinner was absolutely lovely, we had the lamb shanks, bar staff were very friendly. The breakfast was very disappointing, we arrived at 8 30, for our breakfast, breakfast finished at 9, the hot breakfast looked liked it had been sitting there for quite a while, lids on the food would be better, the one pastry that was left was very hard, on both mornings we had to ask for toast 3 times before it came.

    5
    « "relaxing getaway" »

    A wonderful relaxing weekend at the diplomat hotel llanelli the food was excellent all the staff were very friendly and helpful and the room we had very comfortable. Well done "diplomat hotel". Would definitely recommend and would stay here again. .

    4
    « Our secret retreat »

    Just returned from another stay at this hotel, it's amazing, whatever age you will have a great time, staff are very polite rooms are lovely food is superb the leisure facilities are awesome, we stayed in room 48 this time great location Will definitely be back

    1
    « Like something from TV show Benidorm »

    Left after just 1 night, paid for 2 but unbearable room and disgusting "Spa" no clean towels or lock for locker. Put in the Coach house down the bottom of the hill, more like the dog house. Drove home as fast as I could to shower and get clean. Avoid if you have any standards.

    4
    « Great getaway »

    Visited here with my partner. Lovely hotel, spotlessly clean. Decor a bit dated in bar area but rooms were very nice. Food was great, we had an evening meal and breakfast and could not fault it. Would definitely recommend and would stay here again.

    5
    « Spa and afternoon tea »

    Good day out with my daughters and my mum. The facial was excellent and the afternoon tea was delicious. The staff were very helpful and friendly. This was a birthday treat for my mum and I off my children and we both really enjoyed our relaxing day.

    4
    « Pleasant Surprise »

    We recently enjoyed a very pleasant stay at the Diplomat Hotel on a Groupon deal. We stayed in the new wing and found the bedroom roomy, comfortable, clean and had all the modern facilities you would expect including a large flat screen t.v., coffee/tea making facilities and hair dryer. Clean towels were provided daily. The Spa was also of a good standard. We found the staff very friendly and helpful, particularly Vivienne on reception. There was some confusion with regards to breakfast times with the Hotel directory stating two different times for Saturday and Sunday i.e. 7.00 - 9.00 and 7.30 - 9.30. Still not sure which is the correct one! Dinner was included on the first evening which we enjoyed and as a result eat there on our second night. Breakfast was first class with a good variety to satisfy most/all tastes. I would recommend the Llanelli Coastal Park for anyone who enjoys walking/cycling. Certainly it is at the high end of a 3X star hotel and we would stay here again.

    4
    « Weekend deal for partners birthday »

    I bought a Groupon voucher for a 2 night stay here with breakfast and evening meal on the first night included. We had a great time, the room was lovely and clean, staff were friendly and the spa was awesome..enjoyed the whole experience. Great breakfast buffet and with Welsh products.. shame we never heard anyone actually speak Welsh ??. Would definitely stay here again

    1
    « An uncomfortable nights stay »

    Luckily we were only at the hotel to sleep there. Considering this hotel charges a lot more than comparable residences - it then charges £20 extra for an extra bed. This would have been ok that for the £20 we got a sofa bed pulled out in the room which our child could not sleep on as it was paper thin and the metal springs dug through - I know as I ended up on it and has the worst night sleep. The mattress on the main bed was not much better and clearly well used as it had a noticeable dip! The hotel breakfast did not fair much better dried out bacon and other poor quality meat did not leave or our family wanting for more. We mentioned the poor nights sleep on checkout with little offer of resolution other than informing housekeeping. Next time we'll save the extra and use a cheaper and more well known brand that are in the local area.

    5
    « Absolutely Fabulous »

    I have stayed here on a number of occasions and it has been absolutely fabulous every single time, the food was brilliantly prepared and very nice. Honestly one of the best hotels I've stayed in. I have booked for both Valentines and Mother's Day for another great time.

  • 4
    « Dog Friendly Hotel »

    We booked this break as its a dog friendly hotel and it was a Groupon deal. On arrival we were booked in straight away and given a room in the coach house as we had dogs. The room was lovely and big, with space for us all! It was a bit dusty in places and had a few cobwebs but it is an old building so you kind of expect that. As we were a little bit away from the main hotel it was perfect for our needs. It was only a base for us as we were out and about with the dogs all day. Llanelli Beach is worth a visit, as is Sandy Water Park, beautiful walks in a lovely part of West Wales. The retail park also has all the shops you need if you fancy a bit of retail therapy ?????? it was freezing when we were there so Starbucks was a definite ???? The evening meal was delicious and I would highly recommend the steak, the chips were out of this world, onion rings in homemade batter and a stunning peppercorn sauce???? delish ?? the only grip i have is it was very quiet, only 2 other tables eating so there wasn't much atmosphere.... Breakfast was much the same, very quiet but the food was what you would expect. They did seem to have a staff meeting or breaks on both occasions we were there, with people grabbing chairs off other tables and marching back and forth to the kitchen to help themselves to food in front of customers is unprofessional in my opinion. We slept quite well and the bed is comfortable and it was lovely and warm, there is an alarm that is constantly on directly outside room 59 so be aware if you're a light sleeper!! All in all we enjoyed our stay, it met our needs, was very dog friendly and we would definitely stay again.

    3
    « Not bad. »

    Groupon deal bb dinner use of spa area for 99 quid for two. All ok for the price..staff pleasant and helpfull. Bedroom small could be cleaner but warm as it was minus 3 outside.Good base for visits to local points of interest.

    5
    « Excellent meal »

    It was my husband's birthday and everywhere seems to be closed on a Monday in January . We decided to try Trubshaws restaurant in the Diplomat and were not disappointed . The staff were all so friendly and we were served by our lovely waitress Sophie. Both our meals were excellent and we were made so welcome . We have booked to take our family there for Sunday lunch . It was a good choice !!

    5
    « EXCELLENT FACILITIES, ROOMS, FOOD & SERVICE. »

    Wonderful experience, nothing too much trouble and always with a smile.. Accommodation, facilities,rooms and food of very high standard. One adverse comment, the bed in the Bridal suite was suffering from over activity and consequently was past its sell by date Can't wait for my next visit..

    4
    « Christmas & New Years Eve 2015 »

    This is three reviews in one really as we stayed here on three separate occasions for a total of 6 nights between the 18th December 2015 & the 1st of January 2016. Our first stay was for an Abba Tribute night on the 18th December, we stayed in our favourite room 59 in the Coachouse, which has some dog friendly rooms. The entertainment was good,as was the evening meal & service & a comfortable nights sleep was followed by a hearty cooked breakfast served by the effervescent waitress Isabelle. We would recommend these popular tribute nights which are held fairly regularly at this Hotel. Our second visit was for three nights over the Christmas period arriving on Christmas eve & departing on the 27th. Upon arrival we were effortlessly checked into our room ( 59 ) in the Coachouse where our little Cocker Spaniel dog, Aurora, swiftly made herself at home. We wandered up to the (well behaved dog friendly) lounge bar where an informal afternoon tea & a glass or two of bubbly was served amidst a beautiful festively decorated Atrium & lounge. Later we enjoyed a candlelit four course gourmet dinner served by happy smiling staff in Trubshaws restaurant which was followed by live entertainment into the small hours from the very good Aled & the Diplomat Trio. Christmas & Boxing day were wonderful affairs with all one could want in terms of food, comfort, relaxation & attentive helpful staff & some very good comedy to round off Boxing night in the Carlton suite. We've spent a couple of Christmases in Hotels & this was by far the best yet. We were back on the 30th for 2 nights to celebrate New Years Eve, which was a truly memorable evening spent in the Carlton suite which was stunningly presented & would have done any 5 star hotel justice. A fabulous 6 course meal was followed by a Jersey Boys tribute band called The New Valli boys who were simply awesome & who would put many so called bands in the charts to shame. All of the quartet were very good, interacted with the audience extremely well & had to provide two encores to quell the demand. A disco followed until the small hours & space on the dance floor was at a premium. There is a modern,well equipped gym,small pool & jacuzzi, health suite & other facilities available in the Eden spa - which on this occasion we didn't use. All in all we found this Family run hotel a very nice place to be with the affable, friendly owners very much in evidence, assisted by some seriously high quality staff, who, at the Hotel's busiest time of the year made our stay a happy & memorable one. We would consider refreshing the wine list, as, in our opinion, better quality wines are available We thank Isabelle, Amanda, Gavin, Cerys, Ffion, Wayne, Vivienne & all of the remaining staff whose names we didn't get & the Jenkins Family, who we gather, have owned & managed this Hotel for over 40 years. We will be returning, in fact we have already booked for Valentines Night celebrations. Best wishes Mark & Sharon & Aurora.

    5
    « Short break »

    Very family friendly, long opening hours for swimming pool, plenty of parking, nice large room for 2 adults one child. Children's menu in restaurant. Relaxed lounge area where we able to play the games we brought without disturbing others.

    5
    « New years eve »

    Stayed here with 3 other couples for New years eve after quickly checking in we went up to the room the rooms are comfortable and spotless and warm When we went down we were welcomed with a glass of champagne and then shown to our table The food was served immediately and all 5 courses were delicious and plentiful The service was superb by all staff the owners came around to chat and ensure everything was okay which was a nice personal touch The bar staff were also excellent especially David who made sure the customers never had to queue for a drink This has been our second function here and definitely won't be our last well done everyone! !

    5
    « NEW YEARS EVE »

    Stayed New Years Eve and attended the dinner / dance. One word FANTASTIC. First class meal entertainment and service.Best New Year Eve for many a year. Looking forward to the Valentines tribute night.

    5
    « " Absolutely Amazing" »

    I had my wedding here on 21/12/15. It was amazing from the planning to the actual day, Sheldon was great and put up with my many changes and put my mind at rest on the big day nothing was too much trouble. The room and the food were outstanding. I can't fault this venue/ hotel/ spa and highly recommend it if your looking for somewhere to hold a special occasion or just a night away. A big thank you to all the staff who made myself and my Husbands wedding day an amazing and memorable experience.

    5
    « Great time as always. »

    Stayed for 2 nights over xmas, wish we had stayed longer! The food was great, bedrooms spotless, staff amazing and the owners so hospitable as always. Love staying here for a rest and the sunday lunch is always great too. Nothing is ever a problem for the staff. Dave the barman is great and Sheldon is a definite asset to the hotel.

  • 3
    « Vegetarian meal a poor afterthought »

    Having attended a Christmas function so disappointed about the vegetarian meal - the 'wellington' was basically a square mushroom pasty accompanied by what tasted like tomato sauce for pasta. This was the alternative offering to the carvery which was all pre poked. To add insult I had collected my vegetables and waited for the pasty so long that the vegetables had gone cold. My friends all enjoyed the carvery, but this meal was not pleasant and poor value. If you are a vegetarian don't bother wasting your money.

    4
    « Nice hotel & Spa »

    Stayed last week as working in the local area. staff polite & helpful. Didn't get chance to use the gym &spa but looked to be a very good standard. Room clean, bathroom looks like it had recently been upgraded Breakfast was nice, look forward to staying again next time James

    1
    « Disapointed »

    We went for a vintage tea . we are a large family and try to meet up before Xmas and to celebrate my man's birthday that has passed away. We were 15 and also children. It was ,£10:50 an adult and £6:00 for children. We have been to a few vintage teas around and were looking forward to this one. Instead of our cakes and sandwiches coming on a tierd stand they came on large plates and trays. There was another party there and they had the tierd stands. The choice was terrible . we asked where was the children's and said they were to share ours At £6:00 a head for the children we were expecting there own. It spoilt our day as were expecting a vintage tea and we got a buffet . won't be going back. I also emailed a complaint but no one has even got back too me.

    4
    « Very good »

    Went here as a friend booked for a birthday. We all had the afternoon tea vouchers. The lady called Nic on reception went above and beyond what she needed to make our stay excellent. The pool was a good size, the jacuzzi broke but they soon fixed it. Sauna was good. Steam room could do with an upgrade. Afternoon tea was excellent. We all had plenty to eat and a good choice. Some girls had treatments and really enjoyed. Just a couple of things we missed... Decent hair dryer, little slippers but robes were provided. Little bags to put wet costumes in but this is being picky. Overall we would all return,

    4
    « Tasty carvery »

    Had a 2 course Xmas lunch.. Work related.. Very tasty with fresh veg.. Green beans, sprouts, chunky carrots, roast & boiled spuds, stuffing and pigs in blankets. Xmas pud to finish.. Could have done with bit more sauce!! We were in the Atrium/conservatory which was lovely and warm.

    1
    « Afternoon tea!!!! »

    I booked the diplomat for afternoon tea for a family get together. Booked for 11 adults and 4 children. All I can say is we were VERY DISAPPOINTED!! Sandwiches and cakes were just dumped on our table with no presentation, not on the usual stands you would expect for afternoon tea but big white bowls. We paid £5.50 per child and for that they had a small plate of ham and cheese sandwiches to.share between them and a glass of pop!! Not even a cupcake, disgusting. Service was poor, no one offered to refill the tea and had three pots to share amongst 11 adults, no one came over to check everything was OK, nothing. Next time we will be heading back over to the stradey Park which is always well presented, the tea is always topped up and we are always looked after.

    3
    « Slippery steps up to Reception.Also Slippery drive. »

    Health and Safety of outside property not in practice here. As wet day someone should have been brushing leaves off steps as very hazardous for those wearing heels- or not. Leek and potato soup tasted odd,bit like Asparagus! Salmon and chive sauce was tasty,but cold by the time vegetables were served.Same with the chicken and sauce. Roast potatoes lovely. Baileys cheesecake was more like toffee sauce than tasting of Baileys.Other desserts went down well. White wine served at bar tasted better than wine with meal. Tea ugh!!

    2
    « Pathetic »

    How hard is it to clean upholstery? The chairs in the bar were filthy. The backs of the barstools kept falling off! I remember this hotel being a bit seedy feeling around 20 years ago. They still have the 1980s Egyptian anaglypta wallpaper! Large picture of Nefertiti on the wall. Bizarre mix of decor and some truly awful art. I attended a wedding and the service was pretty limp. Often there were no staff on the bar. I mean, it's a wedding! My vegetarian meal was 2 tiny pies and a salad. I had to beg for roast potatoes. Being veggie does not mean I have an eating disorder. Amateurish.

    5
    « We had a great ideal for the grower coast and lots more »

    We stay there every time go to Llanelli , The staff are great the rooms are comfortable ,foods good and the couple who own it are very nice , Been to some tribute nights which are great nights , Would recommend it to anyone ,

    3
    « Poor night's sleep »

    This distictly average place is held up by its friendly staff. My stay was spoiled by the noise from the TV next door preventing me sleeping and then being awoken by a dog barking in the morning. The barking was heard later from behind doors in the middle of the hotel marked 'Private' and 'Staff Only' so I assume it lives there. Hotels are not place for dogs as far as I'm concerned so will not be booking to stay here again.

  • 4
    « 2 night business stop. »

    1st night stayed in a single rm in the cottage which is not part of the main hotel. The single bed was far too small, i'm 5'11 & my feet were dangling over the edge. Dirt down the side of the bed!! 2nd night moved to the main hotel after requesting it, double rm much better, the bed although slightly longer, still not long enough. B/fast was fab. Staff fab. overall enjoyed my stay & would stay again as long as it was in the main part of the hotel.

    5
    « excellent »

    lovely well decorated large rooms - modern and tasteful. Friendly staff and lovely breakfast. Nice gym and spa pool. Good location near to Swansea and coast. Would definitely return and spend more than the one night to be able to enjoy the area.

    4
    « Overall completely satisfied »

    Our visit was part of a coach trip. On arrival after a long journey, we were welcomed by friendly staff with tea, coffee and Welsh oatcakes Our room was perfectly acceptable: clean comfortable and quiet. The bathroom was fine; clean towels every day, and clean sheets every day. All our meals (breakfast and dinner) were served quickly and hot; standard of food, average to high. Wines: wine by the glass is available only from house wines (limited choice); bottles £16.95. Not bad prices for a hotel. The whole atmosphere is clean, light and airy. The Diplomat is to be recommended. One further note. Over the servary in the large dining room there is poorly painted copy of Gustave Klimt's 'THE KISS' They may want to remove it--it was apinted by Rolf Harris.

    5
    « Such friendly Staff »

    We got a room last minute here for the Rugby world cup...the staff were super friendly epically the receptionist and the young bar man. The room itself is pretty standard but the beds are comfortable and the room is clean. The shower is pretty good!

 

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·Desde la salida 48 de la M4: siga durante 5 kilómetros hasta la A4138, gire a la derecha en la tercera rotonda y a la izquierda en el cruce hacia Felinfoel. El BEST WESTERN Diplomat Hotel & Spa estará situado un poco más adelante.

 

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