BEST WESTERN Glasgow Livingston Hilcroft Hotel,  Livingston

4.0/5  - basé sur 256 notations.
East Main Street, EH47 0JU, Livingston, Great Britain - Ver el mapa
+44 1501 740818 +44 1501 744013

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  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Restaurante
    Restaurante
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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El hotel de gerencia familiar Best Western Glasgow Livingston Hilcroft Hotel goza de una excelente ubicación entre Glasgow y Edimburgo. A sólo 1,5 kilómetros de la salida 4 de la M8, tendrá fácil acceso a todas clase de atracciones, desde centros comerciales y boutiques a museos, galerías y la extensa campiña. El hotel ofrece un bar y un restaurante muy modernos en los que se sentirá muy cómodo cuando regrese al hotel después de pasar un fantástico día fuera. Las habitaciones cuentan con instalaciones modernas y están bien equipadas de modo que deseará que llegue la hora de decir buenas noches. Las bodas celebradas aquí son memorables y nuestro servicio de primera clase también es inolvidable. Disfrute de su estancia en nuestro hotel.

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Excelente
 
119
Muy bueno
 
87
Bueno
 
29
Mediocre
 
13
Horrible
 
8
Con amigos Con amigos 33
De negocios De negocios 83
En familia En familia 59
En pareja En pareja 53
En solitario En solitario 4
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BEST WESTERN Glasgow Livingston Hilcroft Hotel,Livingston
  • 4
    « Nice hotel but.... »

    Stayed here for one night before heading back home. The hotel itself is really impressive from the outside and we loved the Christmas decorations on the roof. The receptionist was really welcoming and we loved our room which was small but immaculate. The decor was lovely and everything spotless. The night we stayed we were meeting friends in the restaurant and sadly that's where it went downhill. We had booked a table for 8pm and it took 15 minutes before we had to ask if someone would take a drinks order from us. We then got flat lemonade for the kids which had to go back. One of the child meals was sent back 3 times because they kept getting the order wrong. The vegetables weren't al dente but rock hard. After our meal we headed to the bar for a few drinks and that was really enjoyable - no problems at all. Our room was right above a dinner dance but that's to be expected on a Saturday night so we weren't too bothered. Just make sure you know where your room is and if noise bothers you then you may want to move. Again, lovely receptionist when we left the following morning. The only let down was the service in the restaurant but that wouldn't stop us from booking again. We would eat elsewhere though and maybe try the breakfast instead next time.

    5
    « Business trip »

    Stayed for three nights, very nice hotel, friendly staff nothing was a problem to them. Room was clean and tidy. Bar area very nice meals were top notch standard. had no complaints at all. I have stayed in higher star hotels not as good as this one.

    2
    « Friends weekend away »

    I stayed here for 2 nights. I am from the area however we had friends coming up from England that we met abroad earlier in the year, so we decided to book three rooms. The hotel in itself is lovely, very well decorated and set out. Also liked the room interior, even tho compared to my friends bathrooms mine was old and discoloured, however very clean which is the main thing. My biggest issue with the hotel is that i feel we were looked at differently from the other guests as we are in our 20s, didn't feel very comfortable when speaking with staff as i felt they were maybe looking down at me. At night the room was absolutely freezing, i travel a lot and have stayed in many hotels. However i have never been in my life been in one so cold. My teeth were literally chattering and thats no exaggeration. The heater was up as full as it would allow, however the room remained that cold i couldn't take off my outer clothes. Had the staff been more approachable i maybe could have spoke with someone regarding the issue. Also i wasn't happy at the room service not been 24hr. The £25 room charge as well for any alcohol in the room is ridiculous. I have never came across this before. I was also confronted by one of the night staff - security i think. For noise that was made the night before. I was told if the was any noise again i would be chucked out there and then. I can say for 100% that there was no noise from my room that night. I always, no matter where i stay have full respect for other guests. Again I feel like my age, was the reason for this comment and i was being looked down on. I won't be returning again which is shame because we have a few more nights planned.

    5
    « One night only »

    Stayed over for one night only. Very welcoming reception area and lovely staff. The room was very well presented clean and comfortable. The bathroom was spotless and decor was beautiful. Went down for dinner to restaurant where we had a lovely meal with excellent service. Good selection on the menu and well priced. Decided to join the club for points as we would definitely use this hotel again well done

    1
    « Unhospitable rules? »

    As someone who has travelled extensively with my occupation I have stayed in many hotels and seen a lot.. I HAVE NEVER SEEN A HOTEL IN THE WORLD WHO FINES YOU £25 if they catch you drinking alcohol in your room that was not purchased in their hotel! (You can take your trash home with you when you leave?) Try having a burger and chips in their restaurant. They will not leave the ketchup bottle. The foreign waiter comes and puts 2 or 3 teaspoons of the red sauce on your plate... as if they were grinding pepper. It was unpleasant to have wait staff and management hanging out together 2-3 feet from table while trying to eat. Day old bread on a very nicely hand formed and seasoned burger! You get your choice of 2 Big Brekkies... meat or veggie. Same ol' same ol'. DEFO FIND SOMEWHERE ELSE TO STAY.

    5
    « Confortable room »

    Only slept a few hours before going to Edinburgh Airport. Nice room with modern bathroom. Did not try the breakfast. In my room the wifi was good. Overall a good value hotel with convenient location, if you need to be in the airport.

    5
    « Wedding venue and overnight stay. »

    My daughter was married here on Saturday and I can't recomend the venue highly enough, from the beginning to the very end all staff were extremely friendly and nothing was too much for them, meal was beautiful and rooms were fantastic and very clean. We will hopefully visit again soon.

    3
    « Room comfortable, but small disappointing Wi-Fi »

    Have stayed here a few times, the rooms are comfortable but on the small side and do not have air conditioning which means they can be a little on the warm side at night. Opening the window did not help a great deal. The Wi Fi, although free is disappointingly slow and during the evening was too slow to open up a number of Web sites which is awkward if you are working. Breakfast service was a little abrupt.

    3
    « Great food let down by service! No wine of the week! »

    Visited on a Thursday night in August for a girls catch up night. Sea bass and red thai curries were both complimented. Service a bit hap hazard, each time we wanted a fresh bottle of wine we approached the bar to be told we had to wait on table service which meant we at up to 15-20 at times and the restaurant relatively quiet. Same goes for when asking for the cheque sat for 20 mins and asked 3 times. One bug bear was we ordered our third and final bottle and no one mentioned we would be ousted in 20 mins so felt rushed to drink it, at £15 a time not great. Finally, where is wine of the week? Cheapest bottle of wine in a local place £14 should rethink. £87 pounds later on food and drink and not felt had a great experience with the service. Visited 11/08/16.

    5
    « recommended »

    clean and quiet hotel. the breakfast was good. location was convenient. less than 20 mins from Edinburgh airport reserves it as a value for money option for accommodation after an midnight arrived flight.

  • 5
    « Great Place »

    I have attended numerous functions here over the years but only stayed over night once during my sisters wedding. The hotel is VERY efficiently run by a VERY hands on management team. Nothing is too much trouble for the staff here with Margaret at the helm. The food is excellent and consistently excellent the service is great and the rooms were spotless and comfortable.

    4
    « overnight stay »

    overnight stay for out bus trip to the milatary tattoo. Arrived early and found the hotel room lovely I would think just had a refurb carpets smelt new and the bathroom was lovely. we had a set meal at night which was very nice. The breakfast in the morning was cereals toast and a cooked breakfast, no choice on the cooked breakfast everything came on the plate even if you didnt want it. maybe easiest for them to do with a coach trip.

    5
    « Bus trip »

    Stayed here last week as part of a bus trip visiting the Edinburgh tattoo, from start to finish we were very impressed, good meals, very pleasant staff, clean comfortable rooms, nice outside area where we enjoyed a drink in the sun, I asked for a fan for the room as it was a warm evening, no problem at all, thanks again, and keep up the good work.

    5
    « Very very decent hotel »

    Attended a wedding here yesterday as a guest and also was the dj forbevening function. The meal was spot on, lots of meat in the steak pie and was presented very well. I found the staff excellent, helpful and made guests very welcome. I found the duty manager excellent and she did ab excellent job of making sure the day went without any hitches. Everything ran absolutely perfect. As i dj mostly weddings i sometimes find the co ordinators pretty hard work and unhelpful and sometimes a little rude with contractors coming into their venue. I was shown best way to load in, where to park etc and she sidnt pressure bride and groom into cutting cake at a time to suit the staff. Have dealt with some genuinely horrible stuck up co ordinators over the years and yours is a credit to your hotel Was a pleasure to be here as a guest and also to work in at night. Room had good atmosphere and nice for older guests to venture into adjacent suites for a quiet drink and reat their ears Would thourougly reccomend your venue.lovely day

    5
    « 6th Birthday party »

    There was 27 of us celebrated one of our friends birthday. We had a 3 course meal for £20. Every course was plentiful and it was all made to perfection.The service was outstanding. Waiters and waitresses are the best ever. Nothing was a bother they got you anything you wanted to go with our meal.Would really recommend it to anyone.

    4
    « Hilcroft Hotel »

    Stayed one night. Great value. Good Reception Staff and very pleasent Bar Staff. Good Food. Dining Room service available until 9.30 pm, good to know. Don't stay in ROOM 27 if you are going to bed early - a Bar Cooler Pump is on till 10pm on the floor underneath. Room very comfortable thought.

    5
    « Hilcroft Hotel, LIVINGSTON »

    Stayed one night while in Edinburgh for a night out. Great location just off the M8. ( Far enough to be quiet . ) Staff very friendly and helpful. Room was excellent, breakfast very nice. Sure I'll stay again. :)

    5
    « Great »

    I had my wedding here and it was amazing. The staff could not have been more helpful. I would totally recommend it to anyone wishing to get married here. All you have to do is turn up on the day and the staff will do the rest.

    5
    « Fantastic family wedding »

    We almost took over the entire hotel for a family wedding, many staying the night after and some of us staying the night before too. The accomodation was excellent, spacious rooms, very comfortable beds, well appointed bathrooms and plenty of storage. Free wi-fi throughout the hotel too. The public areas were lovely with a comfortable bar leading into a restaurant where breakfast was served. We didn't have dinner here ourselves but other family members who did were full of praise. We did have a light lunch in the bar and it was just what we were looking for - soup and a sandwich. Breakfast itself was a table service fully cooked Scottish or vegetarian which was lovely with a small buffet continental also available. Coffee, tea and toast were included. The buffet was slightly disappointing - no croissants! The staff were amazing - coping effortlessly with the usual chaos that (our) family weddings tend to be. They were all very helpful and efficient. The wedding itself was held entirely in the hotel. The ceremony was in one function room, beautifully decorated, then we were ushered professionally through to a separate function room with a bar whilst the first room was reset for the meal and the photographs were taken in a small private garden. The dinner and speeches were again handled with quiet flawless efficiency. The food was first rate with generous portions and clearly freshly cooked. Pleasing everyone at such functions is not easy - but I didn't hear a single complaint on the night or since. Finally we were whipped back through to the other room whilst things were reset for the disco. Later on bacon rolls and chips were laid on for supper for the evening guests (and anyone who had any room after dinner - not us!). The morning after the night before - breakfast time was a shambles - old and new friends and family swapping tables arriving, leaving, coming back again .... and the breakfast staff just calmly got on with it! The Hilcroft Hotel and their staff helped make a special occasion great.

    4
    « very good value »

    we my family attended a wedding at the hilcroft hotel this week and booked 3 rooms so we could enjoy the night without worrying about drink driving. the food was good the rooms were large and very clean toiletries and tea and coffee was included in room price as was the excellent breakfast. staff were friendly all in all a great day/night.

  • 4
    « Great Medium sized hotel »

    We stay here often and is a clean and easily accessible hotel with personal service although the only drawback is the lack of air conditioning in the rooms which can get very hot.Rooms on the front of the hotel are opposite a main road which is the only other downside.

    4
    « Exceptional reception staff »

    I couldn't decide what rating to give as we ended up in 4 different rooms over the night. Always ask to be in a quiet room if you're not involved in the function they have on - weddings etc are very noisy if you're trying to sleep above the reception! Other problems out of the hotel's control but dealt with incredibly well by polite friendly staff. Very clean and well kept.

    4
    « Vegetarian »

    The last time I went here was before Christmas and I was very disappointed. The manager did ask me to contact him but I have not gotten around to it. This time my meal was lovely. I had vegetable fajitas. The service was a little slow but this did not stop me thoroughly enjoying my lunch. The way the meal was displayed was attractive and it was as delicious as it looked. A great improvement.

    4
    « Pleasant business hotel »

    I recently stayed here for one night in advance of a business meeting I was pleasantly surprised by the room which was well appointed and with a fantastic comfortable king size bed. The usual facilities including free view tv and Internet access were available. The bar and restaurant were very good, service was very attentive and prices reasonable. Overall a pleasant experience and one I would be happy to repeat

    5
    « Working trip »

    Great hotel for business trip handy for Glasgow and Edinburgh the rooms were comfortable the staff were extremely helpful as we were working late shifts the night porter staff was excellent making sure we had all the stuff we needed

    3
    « just a bed and breakfast »

    in the middle of nowhere, some rather good looking from outside, and quite average looking inside hotel. Absolutely no entertainment available, except for few tv's and alcohol in the pub area. Very poor acoustic of the place, in the restaurant toilet, you can hear voices from the kitchen, and when in your room, you can absolutely hear everything from the corridors. I guess people in corridor may hear you as well.

    5
    « My wedding »

    The venue was amazing! From start to finish they knew what they were doing and kept us right when we didn't. Every one was super friendly and the food was excellent everyone was singing there praise. The kids were extremely well catered for too they had as much fun as everyone and there meals were excellent too. Id like to thank Margaret for all the planing and help and also Scott for making it run smoothly it truly was the best day of are lives, thank you so much

    4
    « One night stay »

    Stayed overnight whilst attending a wedding reception. Hotel is really nice, friendly staff. Double room was clean, big bathroom with powerful shower. Complimentary toiletries provided, tea, coffee etc. Had a meal in the restaurant before reception - food was ok. Breakfast, however, was really enjoyable with a good selection.

    5
    « Another excellent stay »

    This is a really nice hotel.. I have used this twice now for business, for myself and work colleagues. Nice relaxing bar area, lovely food and staff all very friendly.Rooms are top class. I stay in allot of hotels around the country, for the price this is excellent value. Thinking of taking the family as it makes a good base for visiting. Short taxi and train gets is only 20 mins from Edinburgh.

    5
    « Outstanding customer centred service »

    Stayed here for 3 nights, and I will be here again, comfortable rooms, all you need, great focus on customer service and satisfaction ! Don't skip breakfast worth getting up for ! Food, two menus great choice on both traditional and modern with twist ! Try the haggis scotch egg, lamb kebab on a secure is good, all the food has been tasty ! Good range of drinks and reasonable prices !!

  • 4
    « Good Lunch »

    We were in Whitburn visiting the Owl centre. We stopped here just to have a drink but while we there we decided to have lunch. Wife had a jacket potato and I had a coronation chicken sandwich. Both were really nice in pleasant surroundings. Not much too choose in Whitburn but this place is nice.

    1
    « Ghastly meal, worse service »

    We were passing by on Saturday 4 June and spotted the hotel. Some friends had considered it for a birthday function so we thought we would have lunch and check it out. Restaurant was deserted, we thought it was closed, but a grumpy looking male appeared and said they were open. Given worst table in place, even though we were the only diners. A more pleasant female took our order, but when asked could not tell me what seafood was in the seafood linguini special. Not surprised, cos when it came, it was a gelatinous mass of longuini in what I can only describe as a sauce of tomato soup. A florid orange colour. Hidden in it was a pack of frozen mixed seafood, chewy and rubbery in equal portions. Hunt by had steak pie. We asked if the booming dance music could be lowered, which got another huffy look and a minute reduction, so we still could not chat. Took away my barely touched plate without asking if I had enjoyed. Same when paint bill which we did quickly. Went elsewhere for desert and emailed friends that our function would not take place in this hotel for sure. Just a little customer service and I can forgive a dodgy meal, but sadly, this lot do not know the score. And us the only diners!

    5
    « Another Great Stay »

    Once again a great stay at The Hilcroft , nothing is too much trouble ,excellent value for money and very friendly staff. Located just a few minutes off the M8 Motorway .Rooms are very spacious and very comfy beds. Menu choice is very good and the food Excellent , and if you just want a Snack and a drink the bar is perfect. You can see why not just me but a lot of people return to the Hilcroft time after time.

    2
    « Very Nice hotel but....... »

    The hotel is very nice and pleasant with nice decor and a very clean room. The staff were mostly nice and the breakfast was excellent. We stayed Thursday to Sunday and the first night was great but on the weekends the hotel is really for wedding guests and the music went on until 1am, so if your there for a relaxing break, it's not so relaxing. We ask to move but the wedding guests were in the quieter part of the hotel, which made no sense since they are at the function. We should have been informed of this upfront or they should put the non wedding guests in the quiet part. I won't stay here again unless I was at the function.

    3
    « Pleasant place to stay »

    Stayed here on a business trip for 1 night. Reception is pleasant and helpful as are the rooms and there are plenty of parking spaces. The Bar is not really the place for sitting at itself but the restaurant, '108', was roomy and the staff were very pleasant and helpful, there are plenty of places to sit. Reasonable choice of food on the menu and the prices are what you might expect from a hotel.

    5
    « A large party stayed for 3 nights »

    20 members of The Royal Scottish Forestry Society stayed at the Hilcroft for 3 nights in May 2016. 15 guests joined us for a drinks reception and formal dinner on two evenings. The hotel was comfortable and clean; the food was excellent. Most important of all was that every member of the staff was friendly and helpful. Our members were unanimous in their praise.

    5
    « A Wedding. »

    Was at my friends daughters wedding.This hotel was amazing, the meal was brillant.Nothing was to much bother for the staff they were all brillant. Would recommend this hotel for any special occasion. Beautiful grounds for photos to be taken.

    4
    « Very handy »

    If you need somewhere to have a coffee or lunch meeting in west Lothian give the Hilcroft Hotel a try. Free WiFi good choice of food from breakfast old to lunch and dinner.just off the M8,and plenty of parking as well. They also have meeting rooms if you need them.Seem to do evening Cabernet as well.

    5
    « Excellent service »

    Attended a charity ball and decided to stay over, the room was excellent, clean and very comfortable. The breakfast was also excellent and staff very supportive . A huge thank you to all involved from kitchen, front desk and waiting staff. Would highly recommend this little gem to anyone and it's on the bus route to Edinburgh or Glasgow. Or a very short taxi ride to the train stations available.

    4
    « Really good and friendly »

    stayed for one night for a business trip to the area, the hotel was quiet, very friendly staff and excellent service, its well situated near the mway and little town, the room was large, clean and very comfortable, even the free wifi was fast. Breakfast was cooked fresh, full Scottish and excellent

  • 5
    « Outstanding »

    Stayed at this hotel on numerous occasions for both work and pleasure , I've got to say the professionalism and dedication of the staff is faultless, Margaret and Marion Have a great eye for detail and make you feel very welcome. Well done to the Hilditch family for a first class hotel.

    4
    « Good Size for Birthday Partys »

    I attended a Birthday party at this hotel, the hall was decorated well and was massive, the event also have a photographer really polite young lad and and all the staff i spoke to were really friendly, the manager was a polite and knew the hospitality industry really well. Great location as its close to a main road.

    5
    « Amazing Service »

    We recently celebrated my dads 80th birthday with a party at the Hillcroft Hotel. From the initial enquiry to the event itself we had absolute excellent service. The staff were so helpful and conducted the evening with complete professionalism. Everyone deserves credit from the receptionist, waiting and bar staff, the night porter and especially the lady who guided us through the evening. Sorry I don't have your names I have never written a review before but felt that you were all outstanding. We also stayed overnight - my husband and I had a terrific double room with a really lovely bathroom but some of our group had ground floor family rooms which were great for prams etc. We finished our stay with a hearty breakfast before heading home . Thank you all.

    5
    « Butterfly Charity Ball »

    The Butterfly Charity Team, Wish to express our thanks to the amazing staff at The Hillcroft Hotel. Margaret and Scott are the calmest and reassure you from the booking to the event. I cannot believe the calmness not only over all the staff, but you managed to pass that onto ourselves before we start our ball. Our numerous calls, e mails and just popping in to reception, was always met with, do not worry we will sort out. Yip that's not a problem. I have never met been in such a dedicated, open, warming welcoming hotel and team. When you walk into the hotel it is like opening your front door and meeting family. Thank you for making our ball an amazing night. Elizabeth, Charlotte and Margaret The Butterfly Charity Team

    3
    « Hilcroft review »

    easily found on main road, restaurant/bar have no separation and as such service is poor. Breakfast service was poor, no real co-ordination and order not as requested. room was small but nice decor reception staff pleasent

    5
    « Yummy »

    Wee visit to catch up with friends. The meet and greet was very friendly. ,the menu choices was second to none. Very helpful staff. The food was amazing and just the right portion size. The prices were bang on as well. Will definitely be back

    5
    « lovely stay »

    Accommodated at short notice with walk in shower, lovely room, good service and good food. Very nice hotel. Only one drawback no lift and had a little difficulty going upstairs due to recent operation.

    5
    « I will be back for another visit.... »

    I have just spent a two night stay in this hotel completing exams for my work and I just wanted to say that the staff are marvellous. From the reception staff, bar staff and the maids - you are a credit to the hotel and made a nerve wracking trip like a home away from home! There knowledge of the local area, friendly advice and comforting support after finding out the reason for my trip has really been beneficial to me and I will certainly recommend to my family and friends. I can see why the NAFD continue to use your premises for examinations! Thanks again! Amanda

    3
    « Noise at Hilcroft »

    Book at the weekend and enter the lottery of whether there is a function taking place or not. Noise travels everywhere in this hotel - prepare for little sleep if at all before midnight and after. I can't fault many other aspects of the hotel stay however if you want a one night stay and a good nights sleep try to avoid the weekend.

    4
    « good grub in whitburn »

    usually come in here for a few drinks as passing through on way home.as it was reasonably quiet decided to stay for food.staff were very friendly,and our order came in a reasonable time.had steak which was pricey but was excellent with the usual trimmings.got busy later with we assumed were regular people who live local as a lot of them knew staff and were on first name terms.stayed for a few drinks as they had a couple of singers on in the bar area as entertainment.it is a nice bar area ,very clean and spacious,and does get busy later on as does the restaurant.all in all a nice friendly relaxed place,with attentive staff and a good place to chillm out on a saturday night....

  • 4
    « Good Business Stay-Over »

    Good value and met the requirements of my business trip. Restaurant could have been better but Bar meals were again good value with friendly helpful staff. Location suited our requirements mid way between Edinburgh and Glasgow although morning travel on the M8 was always going to be problematic. We will book again.

    4
    « Mr David coleman »

    Excellent service, team display real empathy towards guests. Food excellent and comfortable accommodation would advise anyone to stay real value for money tourist or business. Located just off M8 10 mins from Livingston busy industrial estates and 25min from Edinburgh centre.

    5
    « long weekend stay to catch up with friends »

    great three night stay bed and breakfast all staff very attentive pleasant and polite additional resterant with good food available bed clean and very comfortable this was our second stay here and didn't disappoint good access to Glasgow and Edinburgh via citylink bus so no worries about parking when you get to the city

    4
    « Weekday stay »

    Stayed for one night. Plenty of parking. Room had been decorated and was good. Bed however did need a new mattress. Food room service was good and fair price. Much better than my previous stays where I found rooms tired and wifi not as good.

    3
    « Unhappy Customer »

    Went for Celebration meal with family last I ordered Mussels starter when it came I noticed the pot lid was icey cold very strange as these are generally served piping hot they were only warm I didn't like to complain at first and spoil families night but after eating a few Luke warm I hit Ice in shells this is not acceptable the waitress then took back to kitchen who came back and told me I would be alright as they were precooked well this is not so as I have been wakened most of the night with tummy upset and still not feeling right this morning In my experience with seafood its debatable if there was a chef no proper chef would have presented them like that.When wine is put on a table in a cooler the top is normally removed by waiter Very disappointed M

    1
    « So disappointed »

    Mushroom starter was so disappointing! Steak, tasteless, mushrooms greasy and chips undercooked!! Would most definitely not recommend the Hilcroft for a meal. The surroundings were lovely, the staff were friendly and helpful, but the meal was so overpriced that it ruined the whole evening!

    5
    « Inspection visits »

    Very good value for the cost paid,staff helpful and courteous clean and comfortable will use again next time in area by the way this survey requiring 200 character takes up to much of my time I will not reply again in the future

    3
    « Ok hotel food average »

    Stayed for business. Rooms small, furniture quite old. Nice bathroom though. Didn't like the bar area, dated and dim. Evening food very average, wholesome rather than special. Breakfast good plenty of choice. Staff variable, some attentive, some not so, forgot to bring menu one day, bread roll the next etc etc. Minor points but even so. Would not choose to stay here again, simply because there are better hotels for the money, better rooms and food. Also very noisy, lots of door slamming hence awake at around 6am every day. Wifi free, but very slow.

    4
    « Family time »

    Had a nice family meal food was good staff were really nice will definitely be back at some point Very nice place It is wheelchair friendly and family friendly even an indoor play area for the little ones to keep them occupied between courses when you enjoy your meal

    5
    « Business stay January 2016 »

    The staff were all friendly, helpful and made my stay memorable. Rooms are clean, warm and good Wifi signal. The menu is varied and food presentation and taste exceptional. .I have a dairy allergy but required no special attention as the menu was so varied.

  • 4
    « Faultless »

    Excellent value for money, food and service spot on. Nice room, did not have a chance to try the shower (quick visit) Very reasonable price in bar for an Hotel.! Could not fault anything. Breakfast cooked to order, pretty quick and very tasty.

    5
    « A great friendly hotel »

    Stayed on business and will certainly be back - excellent restaurant with fresh prepared food. Easy hotel to find with comfortable warm rooms and beds. Quite inside so I got a good night sleep - everything you need basically as well as very friendly staff. Brilliant

    3
    « Pity about the lack of Tea/Coffee in the rooms »

    Nice hotel friendly staff good location. First time I have stayed at a hotel that didn't have tea/coffee facilities in the bedroom... Food was good the service was good, breakfast was nice Located 20 miles from Edinburgh

    5
    « Great place to bring in new year »

    Had an amazing Hogmanay with an excellent meal, ceilidh band and disco and piper and drummer at midnight where every table was given bottles of bubbly to toast the New Year. We stayed the night in a very spacious room and had a lovely Scottish breakfast served by very friendly staff. An experience I'm sure we will repeat.

    5
    « christmas day dinner was amazing »

    thisnis the second year in a row my family and i have went for christmas dinner and again the food was lovely and the place was set up for familiea at xmas time the staff was lovely and even had santa come round one last time before he rested for the year again. staff were so attentive and food was amazing will definatly ve making it 3 year in a row for next year

    5
    « Judith Dennison »

    Just spent another marvelous night at this very friendly hotel. This time it was a very enjoyably Christmas party night. The hotel was looking so pretty with its new decor + festive decorations. The 3 course dinner was so delicious all our table commented on it.Beautfully presented +perfect size portions served so efficiently by friendly staff. It was a very busy function but just ran like clockwork..+the cabaret was so much fun. The welcome from the extremely friendly + helpful staff + the comfortable rooms made it a very enjoyable stay. Many thanks to owner Colin who even went out of his way to make me comfortable + supplied a footstool for my bad leg. A huge thank you to General Manager Margaret Gill who always seems to go that extra mile to make each visit special+to all her wonderful staff. Can't wait to come back ! ;-)

    4
    « Good value for money »

    I spent 3 days in this hotel as part of a business trip. The room was clean and tidy and well equipped although the shower was frustrating! the water literally trickled out! The rooms had a huge TV on the wall and a good selection of channels to chose from. The bed was a little uncomfortable, the mattress was rock hard but I think more people prefer this than not, so you can't please everyone. Food in the hotel was lovely, and Dougie delivered fantastic customer service every time he was working. The staff were generally welcoming throughout my stay. Overall, great location, nice atmosphere and good value for money! I would stay again

    5
    « Excellent hotel on all levels »

    Spent last night at this lovely hotel for a party. The function suite was beautiful and very sparkly, the buffet of rolls on sausage, bacon and chips were fresh and piping hot. The room was spotless, very modern with a lovely jacuzzi bath, and to top off a great overnight stay the full Scottish breakfast was amazing. It was freshly cooked to order and the quality of the food was excellent. We would most definitely go back to this hotel.

    3
    « Mrs Julie Inches »

    This was the worst bed we've ever slept in...not a double as advertised, but two singles pushed together. The left side sloped to the floor and the springs were felt ,making sleep very broken and uncomfortable. It's a shame because this let the hotel down. Please take note.

    5
    « Great place for events with friends and family »

    Just been to a family birthday at the Hilcroft hotel and I can't rate it highly enough. Great staff, fantastic food and the rooms were very welcoming and relaxing. We had wonderful service, great value for money. Breakfast was very hearty too. Thumbs up!

  • 5
    « Family meal »

    What a great night out with our family - fantastic meal, staff are outstanding There was nine off us out for dinner and the service was brilliantly My sister has a gluten allergy and they make gluten free fish and chips - extended their menu to have gluten free fajitas- brilliantly Thanks

    5
    « Wedding »

    Myself and wife had wedding here and it was amazing. Venue was excellent, freshly decorated, clean and all round very nice all areas. Food was great. Rooms were great. Staff were excellent from the day we booked Margaret who organised everything for wedding was amazing. Made us feel so at ease and told us not to worry. On the day they had everything running so smoothly and there was nothing to worry about. Had an amazing day and so did all our guests. Would highly recommend the hillcroft and their team for a wedding.

    3
    « "Scottish Hospitality" »

    Four adults agreed on this hotel as a central meeting point, and an opportunity to discuss our plans over lunch. The restaurant was not at all busy, and we were quickly shown to a table, and supplied with menu's. Drink selections were brought over, and our food order was taken. Three choices were not a problem, however, one of the party wanted soup, then a sandwich and some chips, but this request was outwith the menu and could not be delivered. " You need to take the soup and the sandwich together in order to qualify for the deal price ? " we were readily informed So instead of making things difficult, my friend had the soup, the sandwich and the chips all delivered at the one time. How difficult can it be to serve the bowl of soup, and then bring the sandwich and chips? whether it's part of "the deal" or not. Overall, the food was hot, however the pulled chicken is served in a soft bun and the bun goes soggy and disintegrates before you can get time to eat it. Empty plates were left a considerable time on the table before clearing away. The coffee served after the food, was very good. Considering the place was almost empty, it is puzzling to understand the problem my friend caused, by not ordering his food, exactly as it read on the menu. No major complaints, however, would not rush back.. As always, should you have any questions, just ask. Alistair..

    5
    « Business Trip »

    This hotel is very nice and in a good location, The food was very nice and the staff were very polite and helpful. I would recommend this hotel for both the restaurant and the hotel. Overall great experience.

    5
    « Excellent »

    Room neat and tidy, bathroom modern and clean, food was divine although slightly pricey. Also slept like a log in a lovely comfy bed. No noise from nearby roads at all. Definitely go again when I'm up that way.

    5
    « Wedding »

    We had our wedding at the Hilcroft in July 2015. From start to finish Margaret and the team could not do enough. Nothing is a hassle and the stress is non existent. The food was amazing and guest continue to compliment our meal, the running of the day was very smooth and ran with military precision. Would not have wanted to be anywhere else and wouldn't change a thing. Honeymoon suite was beautiful with a lovely breakfast served in the morning. Don't think twice about booking for a wedding... You will have a great day!

    5
    « Excellent Stay 25th September »

    First time staying overnight. Room was immaculate with a huge bathroom. Meal was excellent as always. Cocktails in the bar were good. The staff are excellent especially Colin. Cannot fault a thing about our stay. Breakfast was excellent. Coming back on 2nd October for a meal in 108 with the family for my husband Shaw's birthday.

    5
    « Our first anniversary . »

    Well what can I say. Once again Margaret, Scott and The Hilcroft Staff have gone above and beyond for us. Yesterday was our first wedding anniversary and we have planned a trip to York. We decided to start the trip with an overnight stop in at The Hilcroft for a celebratory meal. We managed to get the honeymoon suite, which was no hassle at all. Having stayed at the hotel the night before our wedding and previously for my husbands 30th I must commend all of the rooms here. I have stayed in both sides of the hotel and seen 4 different rooms. All of a high standard with all of the amenities needed. The beds are comfy. The room was warm but nothing an open window didn't solve. Food was first class (as usual) and the ba4 service for cocktails after words was lovely. The jacuzzi bath in the honeymoon suit is awesome. The full bathroom is perfect. The room is just lovely. Every time I have stayed overnight in The Hilcroft I have been well taken care off an to that end I will continue to make sure I recommend to everyone how wonderful, welcoming and great this establishment is. Be it for dinner, an overnight, a special function or of course a wedding. Thank you Hilcroft. You have not failed to impress us yet. :)

    5
    « Nice »

    Nice hotel, great staff. I found my room looking a little tired to be fair, the bathroom was lovely and modern, great shower and I love my showers. I did eat in the restaurant and found the food superb and the prices great. I would definitely stay here again for sure.

    5
    « Fantastic hotel »

    I would recommend this hotel to anyone who wants to stay outside edinburgh. The staff are friendly and helpful and go out of their way to help you. The rooms are large and clean. The food is fantastic. I started out early and they made sure I had a packed lunch so I would not miss breakfast. The night porters were great and mitch went out of his way to explain travel routes. But fantastic hotel I would stay here again.

  • 3
    « Food was perfectly acceptable .. seriously let down by staffing levels. »

    A group of 8 of us had booked for lunch here and arrived earlier than initially planned but we had warned the hotel in advance. Service was v-e-r-y slow and largely worked best when we requested attention. To be fair to the bar/waiting staff - we felt that they were simply overwhelmed by the numbers attending. Drinks were delivered exactly as requested; mains (the only course we ate) were all tasty and the fish and chips and the steak pie certainly offered generous portions. The coffees were also delivered as requested albeit later than we would have wished .. see previous comment about staffing levels.. We'd happily return for the food but would like to know that service was better staffed to encourage us to go back.

 

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·Desde la M8 (J4) Whitburn: el Best Western Glasgow Livingston Hilcroft Hotel se encuentra en la calle East Main Street en la A705 cerca de Livingston.