BEST WESTERN Hotel La Hacienda Inn,  Kaufman

3.5/5  - basé sur 74 notations.
200 E Highway 175, 75142-3509, Kaufman, United States - Ver el mapa
+1 972 962 6272 +1 972 962 8272

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> Habitación 1

1 adulto

 

Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
Calificación de los huéspedes TripAdvisor
Sobre 74 opiniones de huéspedes
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En las inmediaciones de nuestro hotel BEST WESTERN de Kaufman no se quedará sin actividades que realizar. Pase el día recorriendo el mercadillo de Canton o rinda homenaje a los veteranos de guerra con una visita al Vietnam Memorial Wall de Texas. Convierta al BEST WESTERN La Hacienda Inn en la opción perfecta para su viaje. Nuestro hotel BEST WESTERN de Kaufman se encuentra a poca distancia del Hospital Texas Health Presbyterian, lo que le permitirá disfrutar de la mayor comodidad a la hora de visitar a sus seres queridos. Situados también junto al centro comercial de tiendas directas de fábrica Tanger® Outlet Mall, las compras son otra de las principales actividades de la región. Tanto si desea disfrutar de una fantástica estancia, visitar un ser querido o simplemente relajarse, nuestra ubicación le permitirá acceder con comodidad a todos estos lugares. Nuestro hotel es el único establecimiento perteneciente a una cadena de Kaufman, Texas, algo que nos hace destacar por encima del resto. Este hotel que admite mascotas le permitirá viajar junto a toda su familia con la mayor comodidad durante su estancia en Kaufman. Con habitaciones conectadas y la proximidad al hospital local, nuestro hotel es un auténtico establecimiento familiar. Permítanos encargarnos de todo a la hora del desayuno. Nuestro desayuno completo gratuito servido todos los días incluye gofres calientes, huevos revueltos recién hechos, salchichas y panecillos con salsa de carne, surtido de frutas y pasteles, cereales, yogur, café 100% Arabica y jugos fríos. Tanto si desea pasar su tiempo contemplando la naturaleza como asistiendo a un partido, podrá acceder a todos estos lugares desde nuestro hotel de Kaufman, Texas. El golf es otra de las principales actividades de la zona y loshuéspedes podrán disponer de una gran variedad de opciones para practicar su swing en las inmediaciones de nuestro hotel. No obstante, los desfiles anuales son los que otorgan un carácter verdaderamente especial a esta ciudad. Disfrute de todo el encanto de una ciudad pequeña y de grandes dosis de diversión durante el 4 de julio y el resto de eventos especiales. Este hotel de Kaufman aloja asimismo de manera habitual a huéspedes en viaje de negocios para visitar el arsenal de la Guardia Nacional, Falcon Steel Company y el hospital. Somos conscientes de que los viajes de negocios pueden resultar estresantes, por lo que tenemos el firme compromiso de facilitarle su estancia todo lo posible. Nuestra hospitalidad sureña y nuestro cordial servicio permitirán a todos los huéspedes disfrutar de una estancia verdaderamente especial. Reserve su próxima escapada hoy mismo.

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 74 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
25
Muy bueno
 
15
Bueno
 
13
Mediocre
 
5
Horrible
 
16
Con amigos Con amigos 5
De negocios De negocios 22
En familia En familia 25
En pareja En pareja 8
En solitario En solitario 8
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BEST WESTERN La Hacienda Inn,Kaufman
  • 1
    « Terrible »

    To start off, I arrived shortly after 10 pm. Apparently, they lock the lobby at 10 pm. So I waited in the area outside the lobby for almost 20 minutes to be checked-in only to be told that the room was $9 dollars more than the original booking and they could not get their credit card machine to work correctly so I would need to come back to the office in the morning. Once I got to my room, the air was completely turned off and the windows were left completely open. The faucet in the bathtub had a horrible leak that I could not get to stop. The room had no lamps and horrible lighting. The room was horribly kept. I stripped back all of the sheets and blankets to check to make sure they were washed. Fortunately they did appear to be clean. The next morning when I went back to office to pay the extra $9 dollars I owed, I was meet my the man in the room next door and his large pitbull that was not leashed and not under his control. When I made a complaint to the front desk about the dog and the room conditions, the man at the desk looked at me and said "so?". This is the worst hotel experience I have had to date.

    5
    « Nice Place »

    I am here on business and stayed at this Best Western. It is very clean, comfortable, and has newly remodeled rooms. The owner and staff are pleasant. Short drive from Dallas and worth the price difference. Will be staying here again for next job.

    3
    « Clean »

    I was in a handicapped room because that was all that was left. The room was very clean, and the staff was very nice. The breakfast was good but the selection was average. But for free breakfast, I was happy.

    4
    « Fresh remodel on 175 »

    Had a one night stay at the Best Western on east 175 in Kaufman in May 2016. My room had new carpet and paint. The bed was comfortable and the room was clean. The night stands were a bit worn, but otherwise the room looked fresh. The love seat sized couch looked and felt new. The room had standard amenities plus a ceiling fan which was nice. They also had a toothbrush and toothpaste plus shower cap included in the bathroom area. Everything electronic worked. They feature DirectTV and a small flat screen tv. Overall for a two star, small town place this was pretty nice. When I pass back through I'll stay there again.

    1
    « BED BUGS »

    I registered at this hotel for 2 nights and only styed 1 because the sheets were stained and I found a live bed bug in the middle of the night and 2 others that were dead. The sheets were clean, but stained in a few places. No lamps in the room and the overhead lighting was not very good. First and last time at this hotel.

    3
    « Unimpressive first impression »

    Clean rooms. TV channels not working. Heating unit in one room didn't work, but it was quickly replaced. Noise from road was terrible. Breakfast was not better, or worse, than most other places that I have stayed. Upon our arrival for check-in, the desk clerk was wearing a shirt that looked like he must have been changing the oil on his car before coming to the desk. That got our entire stay off on the wrong foot.

    4
    « From Athens TX> to home. »

    A friend and I went to Athens Tx. to look at Park Model trailers and saw the sign on the highway. I like Best Western as the rooms in my last 11 stays have been spacious. This particular location was a motel, there is a lot of construction on U S 175, on the service road in front of motel and a little noisy from the traffic but the price and location well make up for every thing else.

    4
    « Night's stay »

    It was clean. The bed was a tad firm. The light bulb in the bathroom flickered the whole time it was on. I would've reported it if I had to do anything but sleep there. The cleaning staff should've known it.

    3
    « My stay at the Best western in Kaufman, Texas »

    Ho hot water at the sink so i turned it on and everything was ok. No cover over bathroom powered vent. Door to bathroom would not close and latch. Various lights in the room appeared to be LED but did not work., Was really disappointed that this is a best western but it was not maintained in the quality i have experienced at the other Brst western hotels.

    5
    « Great stay and friendly staff »

    I enjoyed my stay at this facility. It is right off Texas State Highway 175 with easy access and is a great stopping point from OK City, OK to Houston, TX. All rooms open into parking allowing easy loading and unloading.

  • 5
    « Great Value »

    This motel is a great value and the staff works hard to make your stay pleasant. My husband and I stayed 4 nights we got a multi-night discount and Tommy let me use a $25 gift card to make the stay even more affordable. We went to the Texas Motorplex for NHRA drag race and it was a 45 min. drive away, minus traffic as one leaves the Motorplex. Many motels closer to the track raised their rates for the event. not this motel. We were upgraded to a room with a couch, coffee table, it had a microwave and fridge and a comfortable king size bed. Since we stayed multiple nights we liked the convenience of driving up to the door because of bringing a lot of stuff we could unload easy. Would gladly stay again.

    5
    « Best Western »

    Excellent location, breakfast, rooms, friendly, helpful staff. I stayed in a very nice room and it was the nicest room of any Best Westerns I have ever stayed in. You feel comfortable, safe, and at home at this hotel.

    4
    « Surprisingly good »

    Obviously not the Ritz-Carlton, but for a small-town motel, it was more than adequate. The room was spotless and spacious, the king bed was very comfortable, and the wireless internet was fast. One nice touch was finding the TV remote in a sanitized bag. A 24-hour burger joint is one block east, a convenience store is one block west, and a Wal-Mart plus several specialty stores is one block south. Freeway access is easy, but watch for 2-way traffic on the access road. The free breakfast was just average, but filling. Would definitely stay here again.

    1
    « Horrible Customer Service and Lack of Cleanliness »

    ***UPDATE 9-27-15*** I waited quite a while before writing this. We stayed at the hotel on June 19th, 2015 and the Kaufman Hotel double charged me when they could not find my reservation. It is now September 27th and I still have not been credited for my stay. I finally just filed a dispute with the credit card company and left another message for BW customer care. I would like to point out that since June 19th I have stayed roughly 38 nights in hotels for my business travels. NONE of them have been Best Western. I have had great luck at Hampton Inn, Hilton and Last week I just stayed at Loew's Minneapolis and it was very nice. Best Western has really taken a dive and I cannot recommend it to anyone anymore. *****UPDATE***** You can find incredible Best Western properties that are clean and deliver service on par with the more elite hotels all over the Pacific NW. In our family travels in the Pacific NW we became platinum members with BW due to this. Now with AirBnb coming on scene we book almost all of our family travels with Airbnb (and some of my business travel when possible.) However while we did have fond memories of BW in the Pacific NW we have found that the same standards found in the Pacific NW do not transfer to BW in TX. In the last few years I have stayed at Best Western 3 times. One night was in Houston and the hotel was so disgusting I checked out and paid again to stay at an Hilton location I found about 2 blocks away. Seriously the place was filthy disgusting!!! The second time was at a nicer Best Western in Arkansas to burn through some reward points that were just sitting around getting stale. This hotel was fairly nice, and would consider staying again to burn through points. Then there is tonight. We decided to come see some friends and stay the night in Kaufman, TX. Granted this is an extremely small country town with lower standards than you would find in the city, but it is a country town and after all country equates to a great work ethic and service correct? Well not so at the Kaufman BW. First, I wanted to use some surplus points for the stay, but for some reason that was not available online so I had to pay - no biggie only $100 - things are cheap in the country. Then we arrived at the Best Western Kaufman. It should be noted that there were no Airbnb properties available in Kaufman, TX as I checked and the other two hotels in the area looked extremely seedy - even online where everyone posts their best pictures. So those two were definitely out! So the only hotel left was Best Western Kaufman. At the Best Western Kaufman all customers are treated as if they are criminals (or at least that is the impression you get), as when you arrive late you are not allowed in the lobby. You have to stand in the little room and talk to the receptionist through a security window. Oh and there is no AC in this entry room. You stand there dripping in sweat while the receptionist enters all the information into the computer from the comfort of the lobby with AC. You can see the cool lobby through the locked doors, but you are not allowed there.... You can only look. Oh and that reservation you had? They don't have it. So you have to stand there and sweat some more while they look to find you a room. It is June, almost July, and it is hot and HUMID. Luckily they had a room they could put us in! Thank goodness, I could not wait to take a shower and cool down now that I was dripping with sweat. The way they perceive their customers maybe low class, but you get what you pay for right? Well, we got to the room and it was hotter than hell!!! Most hotels keep the AC on so it is cool when you arrive, but who cares about customer comfort at Best Western Kaufman when you can save a few pennies on electricity. Maybe had they not have lost my reservation, I would have had a cooled down room waiting for me??? I would also like to point out that the room is not very clean and the toilet is DISGUSTING. I took pictures and will post them for everyone to see. I really don't care that the place is old, that hotel doors face out to the street like a seedy establishment, or that it definitely could use a remodel. Those things are a judgment call to be made by the hotel owner and quite frankly they may not have the money to do these improvements... And you are only paying $100. HOWEVER, it does not cost anything.... Zero dollars, to deliver exceptional service and to hold yourself to a higher standard demanding cleanliness from all staff. Especially when you are in the hospitality industry. The fact that this hotel is dirty, the toilets are disgusting and whether they mean to or not, they immediately send you a message that says "We don't trust you and we don't care about you," by making you stand in the sweltering heat in the entry while they check you in, it shows this hotel owner is lazy, apathetic or just a horrible business owner that has no business being in business. If I treated my customers in Highland Park, Frisco or Southlake this way I would be eaten alive and would be out of business in a second. You CANNOT drop the ball on items that cost you NOTHING. I will never judge anyone in business based on items that cost money as we all had to start somewhere, but as a business owner you are pathetic if you do not strive to deliver the highest level of service and cleanliness. It costs nothing and it shows how lazy and/or out of touch you are. That being said, I cannot recommend this hotel to anyone. I would have rather spent the $100 on a tent and taken my daughters camping. At least then we would not have fear catching something by sitting on the dirty toilet! We have been here almost two hours now and the room is finally cooling off.... So that is a plus! Unfortunately BW Kaufman can stay horrible as there is nothing out there to make them up their game. My advice would be to drive through Kaufman and stay somewhere else.

    3
    « Very acceptable »

    Since this was the only "nice" motel in Kaufman, it was recommended. The staff was very pleasant and the rooms were very sufficient. Certainly not a Five Star, but the price was reasonable and we would certainly stay again.

    5
    « loved it there. »

    I was very happy with the breakfast, and the over all stay was pleasant. I had some work I had some work I had to do business related , I needed some staples pins at 1:30 in the morning and the Tommy with a smiling face gave it to me in the middle of the night.

    5
    « nice pool in small town »

    i stay alots of best western but this one had good size pool and employee was soo nice to us. they gave water gun to my brother so he can play and i never seen that any where. i will definetly will return to this hotel.

 

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·Desde todas las direcciones: el BEST WESTERN La Hacienda Inn se encuentra en el cruce de las autopistas 34 y 175 este, en la esquina sudeste.

 

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