BEST WESTERN Plus Kalamazoo Suites,  Kalamazoo

3.5/5  - basé sur 276 notations.
2575 S 11th Street, 49009-2105, Kalamazoo, United States - Ver el mapa
+1 269 350 5522 +1 269 544 4600

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Cafetería-restaurante
    Cafetería-restaurante
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Seguro
    Seguro
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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Alójese en este hotel de Kalamazoo, Michigan, que ofrece un cómodo acceso a la Universidad Western Michigan, el Museo de Autos Antiguos de Gilmore y el Air Zoo de Kalamazoo. Bienvenido al BEST WESTERN PLUS Kalamazoo Suites, un hotel recién renovado formado exclusivamente por suites y ubicado en el suroeste de Michigan. Este hotel de Kalamazoo cuenta con 64 suites equipadas de forma muy completa con televisión por cable vía satélite y acceso gratuito a Internet de alta velocidad inalámbrico. Los huéspedes podrán disfrutar cada mañana de un suculento desayuno caliente gratuito tipo bufé antes de tomar un baño en nuestra piscina cubierta climatizada y nuestra bañera de hidromasaje. Entre los servicios e instalaciones adicionales se incluyen un gimnasio, servicio de lavandería, servicios completos de negocios y salas de reuniones y banquetes con capacidad para un máximo de 100 personas. El BEST WESTERN PLUS Kalamazoo Suites goza de una estratégica ubicación a menos de 16 kilómetros de muchas de las principales atracciones de la zona, incluyendo el Auditorio Miller, el Air Zoo de Kalamazoo, el parque junto al río y la Universidad Western Michigan. A menos de 8 kilómetros de este hotel de Michigan, los huéspedes podrán recorrer el Museo de Autos Antiguos de Gilmore y el Museo del Instituto del Arte de Kalamazoo o acudir a un partido de hockey en el estadio Wings. Este hotel exclusivamente para no fumadores está situado también a sólo una hora de los casinos Firekeepers y Four Winds. El hotel está situado a sólo 5 minutos del Centro Médico Stryker. Kalamazoo acoge una serie de eventos anuales entre los que se incluyen el Festival Eccentric Day y el Festival Internacional de Animación de Kalamazoo. El personal cordial y eficiente del BEST WESTERNPLUS Kalamazoo Suites está preparado para proporcionarle una estancia inolvidable y llena de diversión en Kalamazoo, Michigan. ¡Haga su reserva hoy mismo y ahorre!

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 278 huéspedes
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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
78
Muy bueno
 
86
Bueno
 
51
Mediocre
 
39
Horrible
 
24
Con amigos Con amigos 26
De negocios De negocios 51
En familia En familia 120
En pareja En pareja 60
En solitario En solitario 13
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BEST WESTERN Plus Kalamazoo Suites,Kalamazoo
  • 5
    « get away »

    nice pool and hot tub, good breakfast . rooms were clean and comfortable. a good value for the price, located in a safe part of Kalamazoo Michigan. close to shoppinf and restaurants. cose to Western Michigan University

    5
    « Excellent!! »

    Great hotel great service. Very clean. Bed was so comfy and room was amazing. Staff very friendly. Need more parking spaces but overall experience was top notch. Breakfast options were nice and very clean area. Coffee was good too !

    4
    « 2nd visit »

    Our stay here was very nice once again. The breakfast was on point especially with the biscuits and gravy and we slept peacefully. The pool wasn't open so that was disappointing but it was understandable as it was being freshly painted.

    3
    « Fair and affordable, Spartan room decor »

    We needed a simple affordable stop while attending a wedding. Halls and lobby look like they have been recently remodeled. The rooms are a little long in the tooth. No decor. Bathroom is a little dated and some fixtures need maintenance. Toilet Paper holder was falling out of the wall. Breakfast area was nice and the food met expectations. Overall this was a little below my expectations of the BestWestern Brand The desk staff were friendly checking in and out.

    4
    « Great Quality for the Money »

    In town for conference and end up here as an overflow. Very pleased with the room and the staff was great. Had to wait a bit for the hot water each day but we enjoyed our stay. Breakfast is outstanding.

    5
    « great experience »

    Great room, comfortable beds, quiet area of town but easy access to freeways and shopping. Would absolutely stay here again. The housekeeping staff went out of their way to be helpful with more towels and coffee pods. The size of the room was great.

    4
    « Surprised »

    I had read plenty of reviews that were not very good on this hotel. I was surprised. I had a clean and nice room. I didn't see any of the issues people were talking about. I think it was just remodeled, maybe that was the difference. I will stay here again

    5
    « I Miss being able to stay Here »

    I use to stay here every time I was in Kalamazoo. I was so sad when I found out we are no longer welcome because our occupation we always have dogs with us and their change in policy of no longer welcoming dogs left us looking for a new place to stay....On September 2 however we were in Michigan dropping a dog off, It was the start of labor day week end and the traffic was horrible so we decided to stay at our favorite Hotel. Like always the staff was friendly and accommodating . Our room was clean and comfortable. We were one the fourth floor which was perfect for Friday night. We were so happy at check out when the staff had express how much they have miss us it was good feeling to know they missed us staying there as much as we miss staying here. As well as they missed our beautiful well behaved dogs. Thank you for letting us know we are missed.

    3
    « Doing their best, a work in progress. »

    Booked a suite for two nights. Newly remodeled. New carpet, paint TV. The old still shows through. They are still working on it. Staff were great. Breakfast was good. Room was clean as was the rest of the property. The furniture was worn. The "suite" was roomy but not put together well. Lots of unused space. I would stay again as I think it was a bargain. Location is great just off 131 yet in a quite neighborhood. Lots of food and breweries nearby. We used uber to do our "crawl".

    5
    « BW hotel review »

    after being on the road for almost two weeks and staying at only best western hotels this was by far the best -BW hotel of all I would recommend this BW hands down. If and when I ever venture back that way I will definitely plan on staying there again

  • 4
    « Pretty Nice place to stay »

    The rooms were very clean and spacious. Check in process was good, lots of people checking in at one time. The had a problem with the key making machine, had to return to the front deck several times over the weekend. All in all a good facility and I would stay here again.

    4
    « Nice place to stay »

    This was a nice place to stay. Close to freeway, clean, friendly staff. No problems to speak of. Signage to hotel was not too evident, so we drove past the street. But, it was easy to find our way back to it. Would stay here again if in the area.

    5
    « A very comfortable and modern hotel »

    This hotel is nearing completion on remodeling. Room was spacious and modern. The lobby is large and inviting, and the staff was professional and courteous. Parking was ample. Many good rstaurants nearby.

    5
    « BW Kalamazoo »

    Clerk was kind and helpful. I liked that you could purchase snacks and drinks at the front desk . Left before breakfast, no review , wi fi great , location was in a quite area , lots of places to eat around the area

    4
    « WIll stay again »

    I stayed at this hotel for two nights recently when I was in town for business. The outside was not overly appealing and there were crews outside as they were renovating the hotel. I was surprised when I walked in to find that the hotel was very appealing on the inside. The front desk was very helpful and efficient to check in with and at checkout I was very pleased as they made quick work as I had to catch a 5:00 a.m. flight. I have zero complaints about the room as it was very nice and comfortable. The continental breakfast was more than adequate. There was noise from the construction but that is going to happen when you want to upgrade and I had no issue with it as it was all during the day. The only negative was the elevator was very slow and I kept thinking it was going to get stuck. They also offered in my opinion an excellent rate. I plan on staying here each time I am in town.

    4
    « Our place to stay in Kalamazoo »

    We visit regularly Kalamazoo because it is the site of the Medieval Conference in May for 4 years now,. Clean, nice hotel with the helpful stuff. Rooms are spacious, clean, equipped with refrigerators and microwaves. Hot tub is just a bonus.

    4
    « Very nice stay »

    My wife and I stayed here recently and we both loved the room. Microwave and fridge in a large room. Room was clean and beds and bedding were above average. Good location and great prices make this hotel a no-brainer.

    3
    « STILL renovating... »

    I keep hoping the renovations to this hotel will be completed...but they aren't. This is the 3rd time we've stayed at this location since April 2015. Love the location: easy access to highway; close to Western Michigan University. Room was clean and bed was comfortable. Breakfast was good with the usual choices: sausage links, French toast, fresh fruit, cereal, waffle maker, etc. When we pulled in the parking lot the large waste receptacles were the first clue that the renovations were not completed. We had an event at WMU that we needed to attend Friday night and when we returned, parking was extremely limited. This was due to a second large waste receptacle and a large travel trailer set up in the lot on the backside of the hotel. Trailer was being used (carpenters?) as an electrical cord ran from the hotel to the trailer. Also, a pickup truck connect to another trailer parked across several would-be parking spots. We had a room on the 1st floor and I was okay with that...the stairwell was closed for renovations. Seems dangerous. I like the hotel, just wished they would get the construction completed! On another note, I really don't like the new "BW" sign that corporate has decided to use. Reminds me of "DQ".

    3
    « Nice Hotel - could use a more caring staff »

    Property is nearly new or newly remodelled. Excellent location. Room for the price is great. In fact with a decent staff this could be an excellent hotel. While eating breakfast close to 9 the staff literally took food away as we were reaching for it. On checkout the staff was no where to be found and we had to wait 5-10 minutes to check out. Great hotel. Just hire better staff and you will love this place

    4
    « Music Seminar »

    We stayed here during the summer of 2015, and the hotel needed some TLC. Since then, it has been nicely renovated. Very convenient to Western Michigan University in a quiet location. All staff members were pleasant and helpful. Convenient to highway without road noise.

  • 4
    « Good hotel »

    We had a good stay here. The room was modern and clean. The bed comfortable. The staff were friendly. The breakfast was nice. The pool was clean. I didn't have any complaints. The location, just off the highway, is good if you're passing through kalamazoo.

    4
    « Very Good Hotel with Excellent Service »

    This was one of the best hotels and also the room we stayed so far in other BW and other Brand Hotels. The location of this hotel is also very convenient close to the Highway & not far away from amenities.

    4
    « Great Staff »

    Staff was very pleasant and the hotel was a little dated everything was clean and the breakfast was great. Rooms are huge and the pool was kept relatively clean. After a long drive I wanted to relax in the pool and it closed at 10. It was 9:45 when I checked in and asked if we had time to jump in. They said of course and I promised them it wouldn't be long and we jumped in and out. Will stay here again if in the area.

    4
    « Repeat stay several years later »

    I have stayed at this property several times in the past and had the chance to stay there again recently for a night. The hotel hasn't changed much since my earlier visits with the same room decor. This was changing as renovations were going on inside the hotel, just not yet on the floor where I stayed. I wish I had been in one of the updated rooms so that I could give an up-to-date review. The room we were in certainly needed some attention since it has been at least 3 years since I was at the property. The sleep quality was very good, with little to no road noise from the nearby 131 highway. Noise within the hotel from other guests was also very low, enough so that I thought occupancy must have been low until I saw the number of cars in the parking lot the following morning. Breakfast was good, with a mix of hot and cold foods and a good selection of both. I felt the pricing was fair for the property but also feel that the updating is needed and probably a bit overdue.

    5
    « Great Stay! »

    We've stayed here three times over the past year and have had a great experience every time. The rooms are clean, the breakfast is great, and the staff is amazingly helpful! The last time we went through, we stopped there but there were no rooms available. The front desk called around and found a place for us. We love the location - nice and quiet but near the university and major roads.

    3
    « NEEDS SOME TLC!!! »

    First time staying at this hotel. Would look for a different hotel if we visit Kalamazoo again. It was not awful, it just was not what I expected it to be. The bed was very comfy........breakfast buffet was not good. Front desk gal was very helpful!

    2
    « Disappointed »

    Our room had not been vacuumed or dusted. .crumbs, lint, etc., were on the floor as well as tags from new clothing that a previous guest had left. After complaining about lack of cleanliness we were moved to a "clean/ready" room down the hall. Altho the staff was apologetic and our bill reduced 40%.. we were not too impressed with any aspect of our stay. Second room had duct tape at threshold, headboard was in bad shape, no hair dryer. Hallways and stairs in motel looked like they hadn't seen a vacuum for a while, and baseboards were filthy. Sign in lobby said they were in process of some renovations so guess keeping the place clean had been put on the back burner.

    3
    « Room did not match reservation »

    We arrived at the hotel and had to wait for 10 minutes for someone to be back at the desk for check in on a Saturday evening. We got our room, but it did not match our reservation. We reserved a double queen suite and only received a single king suite. The hotel is currently being renovated. The air conditioning kept turning back up during the night and not holding the temperature as set.

    4
    « Overall Very Good »

    This hotel was very clean and nice. We stayed in a king suite and the presentation was very nice. The breakfast was also good. My only complaint was that the staff cussed way to much in front of guest, including my boyfriend and I. Also the bathroom door in my room was broken, but that was the only thing that I had problems with. Overall I would stay here again.

    5
    « A very nice overniight stay »

    Just one night but it was very enjoyable. Lobby and breakfast area are nice with view of the indoor pool. Room was very large with good sized fridge and microwave. Bed and linens were super comfortable. Temperature control quiet and efficient. Breakfast great..lots of selections including big bowl of fresh fruit. Dining area is quite large with plenty of room for everyone. Staff couldn't have been nicer including the breakfast bar associate. I hated to leave!!

  • 5
    « Second Time Around »

    Second time staying here. This time I was on the 3rd floor versus fourth. This was not remodeled. The room was not bad, but there was a difference all the same. I did eat their breakfast this time, and it was very good considering the value for the hotel and options available of warm and cold. I had a good night's sleep and no complaints of any kind beyond remodeled and not.

    3
    « large rooms, comfortable bed, but... »

    The room was not very clean. Litter on the floor and under the bed. Made us wonder what else wasn't cleaned well. Pool was ice cold at first, finally warmed up at the end of our stay. Service was excellent as was the complimentary breakfast. Overall not bad for the price.

    4
    « Clean and comfortable »

    This hotel was clean and comfortable. only problem was the door on the bathroom would not shut properly. However the hotel is currently renovating. I did report this to front desk at check out and they were going to have maintenance look at it. Staff was accommodating and friendly. Would stay here again.

    2
    « Misadventure »

    As has been mentioned in other reviews, avoid rooms ending in 08. Our stay was very noisy. There was no sound proofing in the door so we woke up several times to drunk guests getting on and off the elevator and just being in the hall. If you want hot water don't stay here. Neither the hot tub or our shower ever got hot. The pool was COLD. Plumbing seemed to be an issue in general as the toilet didn't work right either. A couple small annoying things to mention: Wifi was very weak and not reliable. The elevator was incredibly slow, use the stairs. Breakfast was good and the location was convenient to any attractions in the area.

    4
    « A very nice, conveniently located hotel »

    I stayed at the Best Western Plus Kalamazoo Suites in late April for one night as part of a road trip. It is a very nice property with spacious rooms and it has a great location: just off US 131 and a stone's throw from Stadium Drive. Accordingly, it should be convenient for many travelers to Kalamazoo. In short, the property offers excellent value for money (I paid under $100, including tax, for one night's stay). The rooms are large, well appointed and quiet. Parking is plentiful and easy. The hotel has a small sundry shop offering snacks and other essentials, as well as a complimentary breakfast. Like all Michigan hotels, it is entirely non-smoking, but the hotel has cleverly set aside a small area outside (with chairs!) for guests who do smoke. This was a nice gesture and appreciated. It also has a small indoor pool, which seemed popular with other guests. Lastly, the staff are very friendly and happy to address any concerns one might have.

    5
    « Kalamazoo BW »

    very nice Hotel overall. Very large rooms and not far to many eateries. Staff very amicable and . Overall it certainly meets BW standards..some renovations going on so it will probably be even nicer. Nice Breakfast,

    3
    « Extended Stay »

    Overall the hotel staff were very friendly and tended to any need I had during my stay which ended up being about 45 days. A good experience with the staff. This hotel was under renovations during my entire stay. Lakisha did a wonderful job on my room when she cleaned. You could just tell she was there that day. Though I did not need my room cleaned or a change of sheets daily, my room was tended to regularly by a well trained staff. The only issue I had during my stay was that the toilet and the sink basin in the bathroom was rarely cleaned well. My stay was very pleasant and like I said, all my needs were tended to. The breakfast needs some serious attention. The fake eggs were awful. I would not even put those out for service.

    3
    « Stay for teacher conference »

    This was an okay place to stay. A little fixing up and some TLC could make this a nice place. The hallways and walls need some repair. The service was good for the most part. Cleaniness could have been better. I had an old sock under the bed side and it was there the whole time. The manager was very committed to helping us have a good experience.

    3
    « Not what I expected from Best Western! »

    My family spent Easter weekend in Kalamazoo, Michigan visiting family there. We booked this hotel because it had a pool. The interior is quite nice in the lobby and breakfast area. The front desk clerk was friendly. From there it went down hill. We discovered there was a lot of renovations going on, including the pool which meant it was closed. We discovered after returning to our room the next day that housekeeping lost their minds. Our beds weren't made or tidied in any way. The bathroom hadn't been really cleaned, nor the towels replaced...just folded and put back. The coffee area was messy...stir sticks, dirty napkins and coffee stains on the counter. Coffee not replaced which meant I didn't have coffee for the next day. Yes, housekeeping was in our room because the King Bed was not made but the covers were pulled up to the pillows to make it look like it was made. Disgusting. If not for the front desk, we would have rated this hotel lower than a 3.

    3
    « Expected more since this is a BW PLUS! »

    Road warrior and I guess I'm used to better. There are a few BW's that I have identified, in the areas that I travel, that are on the same level as Hilton and IHG properties I normally stay in; this is not one of them. This is the first time I've stayed here and will probably be the last. Hotel is dated and, while under renovation, still will never be up to the same level as other mid-range hotels that I stay in. The walls are paper thin and I could here every little noise from the kids in the room next door (my parents would have kicked my butt if I were that noisy after 10:00pm). NCAA Tournament time and even though they have flat panel TV's, there are no HD channels (very unusual at any hotel these days). TV screen blurry and ended up watching games on my iPad. Did I mention the noise and the kids next door. Wifi was adequate. Check-in was efficient. I would give this an average rating, at best, primarily because of the rate. As I said in the intro, I would have expected better from a BW PLUS.

  • 1
    « Filthy »

    Hotel nightmare... my skin is still crawling but luckily nothing else. I didn't expect anything over-the-top but I did expect it to be clean and it was beyond filthy. There was no shower liner, something I suspect was excrement near the toilet paper dispenser and mold in the shower. The carpets had not been vacuumed and the sheets were all wrinkled which made it difficult for me to trust that they were even clean. It was gross.

    2
    « Not pet friendly »

    Read a review and made a reservation, asked to be contacted if pets an issue. They contacted me before arriving but didn't comment on my request. Went next door to Holiday Inn, got a room but at a 30 % higher rate plus 15 dollar pet fees.

    5
    « Nice place to stay »

    We have a student at the college located by Best Western Plus and we think it is a very nice comfortable place to stay. I avoid the elevator because it sounds like it is going to break but other than that everything is nice and updated.

    4
    « Nice hotel...will renovation ever end? »

    Very nice hotel; 2nd stay since April 2015. Had hoped that renovation was completed but it wasn't. Desk staff very friendly; lobby area very clean; room was spacious. Fitness center was nice as was indoor pool. Breakfast was the usual - fruit, waffle maker, etc. Beds were comfortable. We stayed on a night when outside temperatures were almost 0 degrees; the room felt chilly but we turned up the heat and it was fine. Next morning we found out why the room had been cold...window was open almost an inch! Bathroom floor (tile) was the coldest I have ever experienced (open window probably compounded that). Easy access to highways and extremely close to Western Michigan University (2 miles away) and Kalamazoo College. Would recommend the facility - be sure to check your window!

    3
    « pool »

    pool was cold and very chlorinaided- next morning closed for repairs??? Hotel in the process of redecorating??? need bathrooms repaired 1st! and a longer shower curtain for the curved rod--- or you are going to have a huge mess with some people that stay Parking only at one end... otherwise pretty nice hotel

    5
    « Remodel very nice »

    The remodel is looking very nice, the carpet is so soft and the hotel is in an easy location right off of the highway. I would stay there for sure again! Lovely place and afternoon and morning girls where very sweet and helpful.

    4
    « Great Stay with Friends »

    We stayed in a suite with two queen beds and a couch. There was ample room for 5 of us to hang out and not feel crowded. The pool was nice, the hot tub was hot and relaxing. The condensation above the hot tub was annoying as it kept dripping on us but overall that was nothing compared to how uncomfortable the beds and pullout couch was. I slept on the pullout and it was like sleeping on coils all night. My friends slept on the beds and said it wasn't much better. The breakfast in the morning was devine though. Overall the stay was a lovely night away from husbands and children and we will most likely refer friends and family. Probably after the renovations are fully completed in hopes of getting newer beds ;)

    4
    « great stay »

    love this property, second time here and always warm and enviting. sraff always poliet and never complain when u ask for early chexk in or laye check out. room are big and bed is comfortable. all rooms have fridge and microwave.

    5
    « "Sweet Suites!" »

    My husband and I recently spent a couple of weeks at Best Western and, having been in the hospitality business my entire life, was totally impressed with the service we received. Not only were the rooms spacious and airy, the pool was warm and the hot tub was hot, and the breakfast was the perfect start to our days. Alondra at the front desk is the sweetest person! I was constantly asking for things like Kleenex and garbage bags, and she happily accommodated me, and made pleasant conversation. Housekeeping was spot on and very friendly. Beds were comfy and I slept like a champ. Jeanne at breakfast loves her job and it shows - she chit chatted with all the guests and made sure they had everything they needed to enjoy their stay. There was always hot coffee and tea too. The fitness room kept me busy, and laundry was convenient. Even the maintenance guy was super duper nice - he was always taking out our trash and holding doors for us. Of all the decently priced hotels in Kalamazoo, this one is right at the top!

    4
    « Fine Foggy Friday »

    Happy to get off the road and to our motel just off the highway after a very wet and foggy drive. Received a fine upgrade to a recently remodeled room. Could have been a bit brighter in the room, but it was comfortable and exceeded our expectations. Good price for the room and in my travels, the breakfast was far better than most "free breakfast" offerings. Bottom line, we got our money's worth and the employees added to our positive experience.

  • 5
    « They are the "Best" part of Best Western! »

    When I checked in it was only going to be for 3 days but it ended up being over two weeks! I hadn't taken a vacation in 4 years but after experiencing the great staff and great amenities my wife and I decided it was time for a vacation. The General Manager Steve was the most accommodating, he locked me into a great rate and made sure my stay was enjoyable. Deborah at the front was a pleasure to work with as our vacation continued to extend. House keeping was efficient and respectfull even a few times when we slept past check out and forgot to call the front desk to extend our stay they gave us the courtesy to not knock and let us sleep. I travel a lot for business and the Best Western Suites in Kalamazoo by far is the "Best" of any of my travel destinations to date. Stay here if you are ever in Kalamazoo Mi!

    4
    « Very Nice Room and Price »

    Are recent stay offered us a very nice large and clean room for our stay to visit family and friends in Kalamazoo. The price was very attractive for the room that we stayed in, and the room was very clean and very well kept up. We were very pleased with our stay. The staff at the hotel did an excellent job in being friendly, courteous and helpful. The woman serving breakfast really went above and beyond in helping an elderly couple with their breakfast and was inspiring to see such commitment from the staff, even at checkout. We will stay here again on our return trips to Kalamazoo.

    1
    « stay somewhere else »

    Had three rooms for a family funeral. Picked this hotel because of the amenities and proposed value compared to others close by. Upon check in, noticed that the heating/cooling system was blowing either hot or cold air and running 90% of the time which made the room temp fluctuate non-stop. We went to use the pool late in the evening and the pool/hot tub water was green and cloudy - nothing that you would want to swim in as who knows what caused it. Breakfast was very mediocre - cold french toast and greasy under cooked bacon. Should have paid the extra $15 and stayed at the Holiday Inn.

    3
    « Okay - could have been better »

    We picked this hotel because it included breakfast and it had a pool, which we wanted to use after driving all day. The pool had been recently flushed and the water was dingy - you couldn't see the bottom of the pool. The staff assured me that it was fine but I couldn't get past the cloudiness. As for breakfast, they stop serving at 9AM during the week and we missed it. They should have signs in the rooms rather than one sign that was hiding behind some holiday decorations.

    4
    « Happy with our recent stay at Best Western in Kalamazoo »

    Our family needed a place to stay for a quick trip to Kalamazoo just before Thanksgiving, and we were concerned that all of the nicer places would already be booked up. We wanted a decent place at a good price but that wasn't a dump, and that had a indoor pool and a filling free breakfast. We found that the Best Western Plus had all of these features, and at a really good price too! The room was nice - it was two queen beds and a pull out couch that we night have needed, but ended up not needing. The breakfast was more than enough for us. If we need a place again in Kalamazoo, this is where we will go!

    4
    « Recent visit and past ones at Best Western Plus »

    Its a good place to relax and enjoy the area. The hotel is centrally located and close to the university and its activities. The staff, especially Debbie and a male staff who looks like Pres Obama are excellent and professional.

    5
    « Outstanding Value »

    Often, lower price corresponds with lower quality - however, this property definitely exceeded my expectations. Large clean room, comfortable bed, and solid Internet service enabled me to get some work done after hours.

    3
    « Remodel is good, housekeeping not so good »

    For all that it's worth the remodel has been positive compared with my stay a year or so ago. The room was comfortable. What I dinged this hotel for on the rating was the housekeeping. I should have known from the start after seeing a tip envelope in the room that it was going to be lackluster at best. I never tip housekeeping on the first night (unless only a one night visit) and you have to impress me to get anything going forward. That being said, the bed was just thrown back together and the same was true for the towels, etc. I spend just enough time in the room to take a shower and sleep, so there is never a mess to clean up, just make the bed and refresh the towels. If you want a tip out of me for that little effort you had better get it right. My suggestion: ditch the tip envelope and provide service worthy of me going out of my way to leave a few bucks.

    4
    « Good value and comfortable »

    The room was spacious with refrigerator, microwave, sink and a Jacuzzi (I was not expecting that!). Shower was good -- temperature and pressure was controllable. Housekeeping didn't stop by after first night of two-night stay. I didn't need anything so it wasn't a real big deal.

    2
    « Needs a lot of improvement »

    Stayed at this hotel for three nights 27-29th. 1. The hotel towels were filthy to the point that we kept asking them to bring us up clean towels. 2. We were told that the towels were as clean as they will get because they are in the process of getting new washing machines. 3. Room 219 bed appeared to never been freshly made correctly; especially since it looked like someone had say on it prior to us arriving. 4. Had to ask for clean sheets; as well. 5. We decided to go sightseeing of the city, and when we returned, our room was never cleaned; nor vacuumed... basically not touch. 6. The pool and hot tub area smelled very horrible and the water was dark yellowish and brown. Some good things about my stay: 1. The breakfast was good and decent. It was basically what you typically would have at most hotels. However, the area was clean and well maintained; and the female staff was friendly. 2. The desk staff was attentive to our request for clean towels and sheets and overall appeared to have a positive attitude. 3. The hotel is currently undergoing some renovations (this is awesome because they need it); but they have a long way to go.

  • 5
    « Super Fantastic Stay »

    As we have shared...great service, friendly staff, great room, and a super quiet night. We had been meeting at this hotel for three years and have had a #10 rating each time. The other couple really enjoyed it as well!

    1
    « inconsiderate »

    couldn't get any sleep, too noisy neighbors, called and called, the people next to me still were noisy, screaming and yelling and loud music. Very inconsiderate and rude people. Its hard to believe that the manager ever asked them to stop.

    3
    « Clean, but a little outdated »

    I have stayed here twice over the past year. In both instances my room was clean and the hotel was quiet. Internet worked fine, as I streamed Netflix the whole night without problem. The rooms though just felt dated between the furniture and finishing in the room. With that being said, I would stay here again without hesitation.

    2
    « bad night in Kalamazoo »

    I rented this room for visiting lecturer for our group. They found the room dirty, bedding dirty, coffee maker gross. IDue to ongoing renovations,, They were unable to provide them with a comparable room. I hesitate to rebook for future guests

    2
    « Great staff but hotel needs renovation »

    I had my pet with me: the first room we were given had horrible carpets and smelled like animals. We moved to another room which was better, but still poor carpets, broken bed and curtains. Overall cleanliness and condition of hotel could be better. The STAFF was great; the breakfast bar nothing spectacular, but very adequate. The small gym had broken equipment and only light weights to work out with.

    1
    « Avoid this hotel »

    Stayed one night and was very disappointed. Rugs and elevator were dirty. Really needs update which we were told they are starting. Difficult in closing room door. No hot water for a shower and a manager who does not return customer calls.

    4
    « A few bumps in the road »

    Over all a very nice stay. For those coming in the next few months be prepared for some noise as they are remodeling. The parking is located at one end of the facility. The lobby is very well welcoming and the staff very friendly and helpful. Breakfast while not 5 star has a nice selection and seating is nice. The rooms are clean. For the price you get a lot. The pool and hot tub were clean and the area well kept. If you like soft beds then you will like our room. Over all a very nice stay and look forward to seeing them when they have remodeled. One thing it is a bit far from most shopping and eating. Still a short drive gets you to most places of interest.

    5
    « Another GREAT stay!!! »

    The room 307 was simply amazing. It was spacious with a full kitchen, dinning area, fireplace and sitting area. Everything worked other than the fireplace but the rest of the room made up for it. The swimming are was very clean and comfortable. The fitness room was well equipped with different work out stations. The outside had seating in various areas that made it very nice to enjoy the outdoors as well. Staff was very friendly.

    1
    « TONS OF BED BUGS!!!! (and management does not seem to care) »

    Yesterday, my worst traveler's nightmare came true. Just after waking, my husband and I lay facing each other in the bed when he got a funny look on his face and said "there's a bug on your pillow." I leapt out of bed. As our eyes began to scan the bed and the surrounding area, I began to feel sick. Not "bug". "BUGS." BED BUGS. The more we looked, the more we saw. In the bed. Around the headboard. On the wall. On the ceiling. This was not a stray bug. This room (room 209) is infested. The bugs were of varying size, from tiny (google says this is the nymph stage) to full grown, and seemed to be coming and going from behind the headboard attached to the wall. There were also clearly tiny blood stains on the sheets, indicating they had bitten us. I frantically called the front desk, explained the situation and asked for a manager. The woman at the front desk did not seem surprised or concerned and told me the manager would not be in for an hour. Meanwhile, my husband grabbed a plastic hotel cup and began scooping up bugs to show the manager, in case they disappeared before he arrived. (SEE PHOTO) Well over an hour later, after hearing nothing back, I approached the front desk, set my cup 'o bugs down in front of the attendant, and asked if the manager was available yet. I was told no, he would not be in now for at least another hour. She did go ahead and refund our room. We got some trash bags from housekeeping to bag up all of our stuff and left without ever hearing anything from management. Based upon their reaction, I am not sure that I trust they will call a pest management company to deal with this situation. And I find it difficult to believe they could have an infestation of this magnitude and not know about it. Traveler's beware! I would sleep in my car as opposed to even stepping foot into this hotel.

    4
    « Horse show weekend »

    the hotel was very nice Pool area being renovated it will be lovely however that was not disclosed at time of booking Lobby nice rooms very nice size Beds had a hard edge around them but still comfortable And clean I would stay here again!

  • 3
    « clean good value »

    This hotel has just become a Best Western. It is very clean and comfortable. The breakfast is nice with limited seating. Be aware that we were told soon they are doing a major remodeling of the place so you might run into some construction

    2
    « We found this hotel lacking in at least two areas »

    When we checked in the woman on duty at the desk was completely disinterested in any questions we had. She clearly was not interested in helping us. I got the impression she definitely did not like her job. At breakfast we noted that the make-it-yourself waffle maker had a dirty, crusted area around the handles. I appeared to never have been cleaned; and yes, even with extensive use of spray oil, the waffle still stuck. Other areas looked cleaner.

 

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·Desde el norte: tome la carretera US-131 sur hasta la salida 36B, gire a la izquierda en el primer semáforo. El estacionamiento del BEST WESTERN PLUS Kalamazoo Suites estará situado a mano izquierda. ·Desde el sur: tome la carretera US-131 norte hasta la salida 36B, gire a la izquierda en el primer semáforo. El estacionamiento del BEST WESTERN PLUS Kalamazoo Suites estará situado a mano izquierda. ·Desde el este: tome la carretera I-94 oeste hasta la carretera US-131 norte hasta la salida 36B y gire a la izquierda en el primer semáforo. Gire a la izquierda y verá el estacionamiento del BEST WESTERN PLUS Kalamazoo Suites a mano izquierda. ·Desde el oeste: tome la carretera I-94 en dirección ...

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