BEST WESTERN Manor Hotel,  Gravesend

4.0/5  - basé sur 222 notations.
Hever Court Road, Singlewell, DA12 5UQ, Gravesend, Great Britain - Ver el mapa
+44 1474 353100 +44 1474 354978

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  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
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  • Personal multilingüe
    Personal multilingüe
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Nuestra ubicación es imbatible y el hotel rebosa carácter. Convertido en la base idónea para visitar el "Jardín de Inglaterra" y la vía de entrada a Europa, el BEST WESTERN Manor Hotel ofrece también a sus huéspedes un cómodo acceso al complejo comercial Bluewater y la estación internacional Ebbsfleet, lo que le permitirá disfrutar de fantásticas compras o recorrer el sur de Inglaterra a su antojo. Con un enlace ferroviario de alta velocidad a Londres, podrá acceder a la capital en menos de 20 minutos y ocupar su día o incluso semanas, si se encuentra de vacaciones, visitando atracciones como el Palacio de Buckingham, el Puente de Londres, el circuito de carreras Brands Hatch y los numerosos museos. Este hotel ofrece unas excelentes instalaciones para conferencias y actividades de ocio, entre las que se incluyen un restaurante de primera categoría y un bar y salón en el que socializar y conocer gente. Todas las habitaciones cuentan con un cuarto de baño con secador de pelo, cafetera, tetera, acceso gratuito a Internet Wi-Fi, teléfonos de marcado directo y televisor con pantalla plana y canales gratuitos. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 222 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
94
Muy bueno
 
73
Bueno
 
42
Mediocre
 
9
Horrible
 
4
Con amigos Con amigos 20
De negocios De negocios 79
En familia En familia 36
En pareja En pareja 57
En solitario En solitario 7
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BEST WESTERN Manor Hotel,Gravesend
  • 3
    « Overnight stay with Dinner Dance »

    The hotel lounge and lobby looked nice. The rooms however were stuck in the 80's Fleur de lys green and cream wall paper and curtains with pelmets hanging down. The bathroom was dated and towels were minute. Only one flat pillow and the door didn't close on its own, so shut it yourself. Staff very friendly and food during dinner was nice. Breakfast was not the best but passable. Cooked breakfast available, all food left under heat lamps so over cooked and fruit juice tasted like "tip tops" free wifi with code from reception. No lift.

    5
    « Great stay for Eurostar travellers from Ebbsfleet »

    Spent 1 night before travelling from Ebbsfleet. Great value for B&B which included breakfast, a taxi to the Eurostar terminal and parking for our car for 5 days. Spotlessly clean throughout, nice room, tea/coffee tray in room, helpful staff and a very good breakfast.

    2
    « ???????? »

    I was left in awe when I stayed at this hotel in Gravesend, Kent, United Kingdom. Hotel was clean, rooms were clean, staff was friendly and helpful but if you're looking for a hotel with and elevator, this is not the place. If you're one of those travelers that loves a microwave and a fridge in your room, this is not the place, if you're the one who believes that Best Western is an international hotel, and they should have the ability to accept dollars and British pound or whatever currency along with the Dollar, than this is not for you. This hotel in Gravesend did not accept U.S. Dollar. So Americans, beware!!!! Oh and if you want a late check out, you're gonna get charged.... smh

    5
    « Great Service, Comfortable Rooms and lovely food »

    Stayed at this Hotel for the Weekend while visiting Brands Hatch. Check in quick and efficient with a smiling Receptionist which makes a great first impression. Rooms comfortable and very clean. Used the bar and Restaurant and found both to be well organised and again with smiling staff that could not do enough for you. The food was good and service quick and efficient. I would stay again and recommend to anyone looking for a base to visit Brands Hatch or even Blue water for Christmas shopping as this is only 15 minutes away In all a great weekends racing and a lovely stay in this friendly Hotel BRILLIANT!!!

    4
    « Friendly, convenient, pleasant »

    Stayed two nights as guests at a wedding arrangement. Clean, comfortable, great breakfast, good dinner, well handled wedding setup. Was worried about noise because of the proximity to the motorway but didn't hear a thing. No safe or fridge in our room - but to be fair we didn't ask either - and the entire accommodation area was locked and only openable with a room key.

    5
    « A little gem! »

    Was a bit concerned about it only having 3 stars but shouldn't have worried because it was every bit as good as any of the other Best Westerns we have used! Can only think that the "lack" of a fitness centre etc. is why it is so rated!

    1
    « I would avoid this place at all costs »

    Stayed at the Best Western Manor around a month ago with some friends when we went for a night out in Dartford. The hotel was nice, a little bit old fashioned but very clean. We have no complaints about the cleanliness of our room at all. The hotel is very cosy and all of the staff seemed very friendly. The staff at breakfast were great!! We only had one complaint about the hotel and that was the night porter who was on duty the night of our stay, if I remember rightly I think his name badge said Dave. We came in quite late as we had been for a night out, when we arrived back at around 2am he seemed annoyed that we were coming in at this hour. We didn't realise that there was a curfew on the time that we could come in?! We asked for some glasses of water to take to our room with us but we were told to use the taps in our bathroom. When we got in he was sat behind the reception desk with his feet up on the counter, letting the hotel phone continuously ring out! This man was extremely unfriendly, quite intimidating and also very unhelpful. This let the stay down for us, we would be happy to return to the hotel as long as we could have confirmation prior to booking that this night porter would not be on duty on the night of our stay!!

    3
    « Underwhelmed but ok »

    We arrived to construction work in the foyer. Not a big deal as it was far from our room and they'd be finished by 6pm anyway. Our room was a total disappointment compared to online pics. It was dark, old fashioned and dreary. The furniture was old, the view was off trees and this back of someone's house and the curtains and cushions were really shabby. The room however was very clean! The long narrow corridors were so terribly old fashioned with early 90s wall paper and random tiled sections of wall! We had a small issue on our first night where there was a sound penetrating our room - like a Hoover or hairdryer that was left on .... Couldn't pinpoint it but it was incredibly headache-inducing just by its constancy. We mentioned it to the staff on the reception desk and she immediately gave us breakfast for both mornings free of charge as an apology (we weren't looking for anything) and went up to investigate. It turned out to be a heater on full whack in another empty room and it was literally hopping!! She sorted it though! And with a smile! We are some bar food on the first night - it was lovely and bar staff were friendly. Breakfast on both mornings was lovely - plenty of everything a self service coffee, tea and hot choc, croissants, cereal, fruit and hot food! We booked dinner on the second night in the restaurant - didn't really hit the spot unfortunately! Staff were lovely but food was overlooked and dry and a bit over priced. In general, I wouldn't complain about the place but I do think that the standard could be a bit higher in the rooms and the dinner!

    4
    « Great service »

    We stayed overnight for a family event. We were all well looked after and enjoyed a pleasant stay, no complaints with any aspect of the visit. Food and food/bar service all great, very helpful and friendly staff all round.

    3
    « Good stay, comfortable and clean. »

    We just had a one night stay here. The hotel is old but kept very clean. The lady on reception was very helpful and friendly. The room was comfortable, the loo was a bit temperamental and didn't always flush. I would also love to see an electric socket near a mirror for drying hair without having to move furniture to get to one.

  • 5
    « Recommended »

    I had very good relaxing comfortable three night stay at this Hotel while working in Great Warley Essex, very handy location round the corner from the A2 leading to M25 or M20 the reception staff were very welcoming and very helpful, the room was very private and silent ad a very good night's sleep thank you and keep up the good work

    4
    « Comfortable hotel for business stay »

    Stayed 2 nights last week whilst on a business trip. The hotel is well placed just off the A2, but is quiet and well located for the Dartford crossing. Very friendly staff throughout and the restaurant was pleasant, albeit offering a limited menu, but something for everyone, and the food was well cooked and presented. The breakfast was especially good, with lots of choices - both hot and cold. Worth mentioning for the business traveller that the WiFi was exceptionally strong and quick - if only other Best Westerns could be as good!

    3
    « Average Hotel in Average Price »

    To be fair, this hotel was average according to its price. I had one night stay after a very long journey from Cumbria. Staff were helpful. The lamps at the bed side were not working, and i was not feeling very happy about it. The looks of the hotel itself very not very attractive. As you enter, it seems like the building is old, but yes they kept is clean and well maintained. Breakfast was great, almost everything was available in buffet. Free parking was available for customers.

    4
    « Comfortable hotel »

    We stayed overnight for a banquet. The food was delicious and the breakfast was excellent. Room comfortable and well-appointed. Shower hot. Staff friendly and helpful. Drinks prices are high - two soft drinks cost nearly a £5. Wine which was excellent £18 a bottle!

    4
    « Nice hotel.. Breakfast and evening meal nice. »

    We stayed for the night family off 4 very comfy bed room had everything needed not the cleanest bathroom found a few hairs, we decided to dine there for the evening was really nice food, staff really nice and think was the manager of the restaurant was very good with our 1 year old kept making him laugh. Food was a little expensive. Breakfast was above average lots off choice very nice.

    3
    « Average »

    Very convenient for motorways. Modernist building with comfortable public spaces and nice bar. Room was good size and what you would expect. What I didn't expect was 1 small window which only opened a few inches and no air conditioning, especially in a modern hotel, which was quite horrid on one of the hottest days in the year, or any time come to that. Food was average.

    5
    « Very pleasant stay »

    I booked in to this hotel as we were attending a funeral and this was where the wake was to be. The staff were very helpful when I phoned to book and gave us a discount on the room. The room was very comfortable with a ceiling fan. We ate at the hotel on the first evening and found the food very good. The staff were very friendly and service was very good

    4
    « Would stay again »

    The hotel is very professionally run, the staff very helpfu, accomodating and polite, the rooms are spacious and very clean. The breakfast is above average for variety and quality very good value for the money.

    4
    « Convenient stay »

    Chose Manor Hotel for location and availability. Has had refurb since last at hotel for conference. Greeted by helpful receptionist. Quick check in. Offered assistance with baggage to room. Room a bit dated, but clean and adequate for needs. All mod cons - hot towel rail, comfy twin beds, ceiling fan. Surprisingly not as noisy as expected when opened window and being located next to A2. Bar prices reasonable and took advantage of the 'gin specials' on offer. Breakfast very tasty. Plenty of cooked and continental breakfast foods. Staff very friendly. Would recommend.

    1
    « Is this the worst "Best Western" in the world??? »

    I was sent to this hotel (with taxies and rooms paid for) by another hotel in Gravesend. They asked if the Best Western was all right and I said yes, knowing that they have a good reputation around the world. How wrong could I be? I arrived early in the morning the "doors are always open" were locked! But a member of staff did let us in. We went to the reception desk and were met by a very rude receptionist. I had paperwork from the hotel and introduced myself. The receptionist demanded that I produce the credit card from the other hotel that had made the booking. When I explained that I didn't have the credit card he demanded immediate payment in full before we were allowed to see the rooms. That was no problem as the hotel had given us cash but the receptionist started to argue with us saying that we couldn't pay by cash and had to pay by the credit card that was used for the booking. He then demanded to speak to the Manager of the other hotel and phoned him up and started arguing with him about the booking. This went on for some time and I was really fed up with it all and eventually he accepted the cash and handed us our room keys. We were left to find our rooms ourselves. When we arrived at the rooms and opened the doors it was really, really hot stuffy and smelly! We looked for the air conditioning but there was none. There was a fan in the bathroom but it didn't cool the room down much. I then went to unpack my bag. Took out my long dresses and opened the wardrobe. But the wardrobe was split into two with a rail in the middle and was only suitable for hanging up men's suits and shirts. There was a trouser press but no iron. There was simply nowhere in the room to hang up my long dresses. Come on Best Western this is 2016! You will pay New York prices to stay here and the rooms are poor and service awful! I would strongly advise you to check out the alternatives before you book here because once you are here it is ?like it and lump it? you are miles from nowhere!!

  • 4
    « Typical Best Western... Bit dated style but clean and great for a roof over head. »

    Clean room, bit old fashioned but the bar area is nice. Food is reasonable. Nice and cool with a ceiling fan. Good facilities. Chose for the location as was working down in Kent. Helpful staff. Wifi not the best but all in all, great for what I needed.

    4
    « Super Afternoon Tea for Two »

    Went to the Manor Hotel for a Groupon deal of afternoon Tea for Two, - what a lovely surprise!! Once greeted & seated, we were given a jug of iced water, followed by a glass of prosecco each, a large pot of tea, + another pot of hot water in case we wanted to have the speciality tea's provided & then an assortment of finger sandwiches served on a generous bed of salad, hot sausage rolls, warm scones with plentiful cream & Jam, white chocolate profiteroles drizzled with raspberry, chocolate cake & lemon cake, it was delicious, and then another pot of tea arrived, wonderful. Good food - good service & pleasant surroundings, Well done.

    4
    « Staff were helpful and friendly »

    Room was ok and comfortable. Toilet and shower ok. I was brought up and lived in Gravesend until I retired from work then I moved down to Hythe. I then started to visit Gravesend at least once a month and to be honest I usually use the Premier Hotel next door but they were full on the day I came. A few months ago I came back within 2 weeks, so I need to spend the smallest amount and Premier is a bit lower. The ladies at your counter said that they would email me some future offers, but I have not received anything yet? my email is bobtaylor4440@gmail.com

    4
    « Friendliness of staff earn it an extra star. »

    In terms of structure, facilities and location I would normally have given 3 stars. Yes it's very close to the motorway, but Gravesend itself is a car ride away. If you don't want to have your evening meal at the hotel, then it's a car journey, (we were 'warned' off the local pub, and the reviews here on Tripadvisor would indicate correctly), so if you all want to drink it's about a £16 return trip taxi ride. My room was ok, but hot and uncomfortable at night in the recent warm weather, as there's no air-conditioning. Opening the window was an option, but directly outside my room were the air-conditioning units for somewhere downstairs, and you can also be disturbed by the traffic noise from the nearby motorway. However, breakfast was very good and the staff excellent and helpful. The night staff were very good at opening the bar and serving us drinks when we returned at about 11:30 after a very long and hard day at work. I'd stay again on a short trip, but would not fancy being there for more than a few nights due to the location, and especially if it was during a hot spell.

    3
    « Average but ok »

    Handy for motorway network M2/M25, room and hotel in general is dated but clean, free internet was excellent, new TV with freeview in room, had a nice bar meal, £4.50 a pint and bar staff excellent, breakfast was a buffet and ok. Would stop again if working in area. Have a BW Diamond card but meant nothing !

    5
    « Friendly, professional hotel »

    We had a wake for my Dad's funeral at the hotel and my family stayed over. The staff were very helpful and attentive from the moment we booked and on right through our stay. The function room was very pleasant with a lovely afternoon tea served and a bar in the room. Our rooms were great and my family had room 101 which had a double bed and 2 twins in separate areas. Lots of room for us and our grown up daughters. the whole hotel was spotless -we saw one member of staff meticulously cleaning the skirting boards and polishing the brass risers on the stairs. We would highly recommend the hotel. There isn't anywhere as nice in the area.

    5
    « 50th birthday celebrations »

    booked lots of rooms for my 50th. Well what fun we had! Let us use the bar till late, may have given us the wrong room but hey ho what's a mix up between friends. Everyone was most pleased! Breakfast is fab!

    4
    « Nice Hotel »

    Stayed at the hotel after a family wedding. Really impressed, lovely comfortable mattress, clean and a good breakfast. I saw the note about the cost of the room, we actually paid £85 which I thought was very good value.

    4
    « Business netwoking breakfast »

    I hosted a business networking breakfast for people from the local business community. The hotel were expecting us an a room was laid out in preparation. The environment was clean and tidy and reception staff were friendly and welcoming. The food was well presented, plentiful and smelled appetising. Service was discreet and effective. The guests were not hurried. Car parking was plentiful and the outside area clean and tidy. All in all a most successful event. Well done the Manor Hotel. Kaz Macklin Area Membership Manager Kent Invicta Chamber of Commerce

    3
    « Not worth £130 per nigh and recommended by Trip Advisor »

    Comfortable bed, lovely staff and good breakfast when we eventually got a table! The room was £130 Executive mmmm well it was in a corner of the hotel so looked out at other rooms. The vent in the room did not work so it smelt a bit damp and the cupboard did not shut properly. Then we found that coach parties arrived so we ended up eating out and I must say the recommendation by the hotel was fantastic so thank you for that. Then in the morning we wanted to be somewhere by 9am so met our relatives at 8am. This was not possible as the breakfast room was full with the coach party. Why was we not advised of this booking by the hotel when I spoke to them direct on several occasions? I would have booked elsewhere! The poor staff on shift were run ragged and I felt so sorry for them. They did there best in a very bad situation and vastly understaffed!. We of course fed this back when we left. However to add insult to injury the lady who rang me to advise that I left my phone charger behind said she could send it back to me but at a charge of about £6! What after the fiasco that morning? You have to be joking. Luckily my husband has a spare so please feel free to keep it. Also the room does not look so good in real life as on the website. Obviously the rate charged is due to Brands Hatch being near by. Sorry but we won't stay here again even with such lovely staff. I also when I booked this room mentioned that we were celebrating my husbands birthday and would like a nice room but there wasn't even a mention of this or happy birthday for my husband so lack of attention to requests too.

  • 5
    « Great hotel. You would not be disappointed if you choose to stay here »

    I was part of a coach party of 27, staying for 5 days while touring the surrounding area. The food was very good and the staff extremely efficient and kept our rooms spotless. There was a mixed clientele of business people and holiday groups staying there but we never had to wait for service at meal times. I thoroughly recommend this hotel and you won't be disappointed

    5
    « just lunch thank you »

    Really pleasant surprise. My son and I were actually staying at another hotel locally although there was no dining facilities. I had asked if they catered for non guests and they were so lovely as it was early to ask the chef if he minded cooking something for us as it was quite early for the full menu to which he agreed. Thank you so much the staff were so happy to help us and just so cheerful. Thank you

    5
    « Clean, staff lovely, Resturant food yum »

    Hotel was in a great location, Lounge/Bar staff very friendly and helpful, food in the restaurant was really lovely and such great value for money, room was nice and clean, and very quiet. Breakfast was one of the best I have had in a hotel, cooked properly, not watering eggs, or soggy bacon, all cooked really well, would certainly recommend this hotel, and if all other Best Westerns are the same, I will pick them over others

    5
    « Steve oconnor »

    A group of us have been staying at this hotel now for a month at a time over the past 3 years. Every member of staff went out of their way to look after us an make us feel welcome, treated us like their own. Lovely people, great food, really comfy and clean rooms, would definitely recommend this place to anyone who was thinking of staying in the area. We will certainly be going back again. Stevo

    5
    « Great hotel 5star all the way »

    Stayed here over the past 2 years whilst studying in gravesend at over 3 week periods. One of the best hotels iv stayed in the service from the staff is fantastic any problems or questions you have they will sort it out with out any problem. The hotel its self is clean and welcoming in a great location great restaurant and food is brilliant Could not thank them enough for what the me and the group i was with really recommend this hotel.

    5
    « Great Hotel! »

    I have stayed here 3 times over the last two years and have to say that I couldn't fault it. Never had a problem with the room, food, or staff. They are always friendly and would definitely recommend it to anyone. Always has a lovely atmosphere around the place and staying here either on Business or a family trip it doesn't matter! Ollie

    5
    « Great stay, friendly staff »

    Over the last two years I have stayed here three times and I couldn't fault it. The staff are friendly and very helpful. The breakfast and evening meals were really nice as well. Would definitely recommend for a business trip or a leisure stay.

    4
    « Short stay »

    Only stayed one night arrived about 6.30 pm cheerful whilst professional welcome the room was very clean and quiet no air con but very good fan as you are close to the A2 you can't have the windows open. Only had a bar meal but was very nice my first thought was a bit expensive but when it came there was loads.Breakfast was OK freshly cooked plenty of every thing . only one gripe they have a coffee machine self serve I can imagine at a busy time it would be a pain in the bum. Would I stay again of course I would.

    5
    « Excellent »

    Such a great service, all staff members were lovely. Lovely rooms and lovely food, couldn't get enough help from all staff members. Would recommend this to anyone, wether you're on a business trip or a family holiday.

    5
    « Friendly & helpful welcome »

    We were attending a function and needed an overnight stay. Due to a tight schedule we had to drop our bags at the hotel and rush off to the function. The receptionist at the Manor Hotel was most helpful and volunteered to take our bags to our room so that we could set off. We had booked an executive room and have to say the room was very good value for money. Exceptionally clean and an amazingly comfortable bed! Breakast was most acceptable and again, everything was clean and bright. All the staff we encountered were efficient, knowledgable and most of all personable!

  • 2
    « Afternoon tea »

    The staff was very good but the food let it down. The sandwichs was stale and dry, the scones was shop brought it's was OK. The cakes, fruit cake was dry, chocolate cake have to much coca and the lemon one was a bit wired. But we did get alot of tea about 3-4 cups each.

    3
    « Did the job »

    Edge of town location convenient for A2 but not town centre. Modern, system built, good parking, some common parts (particularly corridors) in need of a bit of decoration. Decent bar and restaurant with a better range of bottled beers than one might usually expect from similar establishments, although range of food available could be a bit more extensive. Expensive but reasonable quality breakfast. Friendly and helpful staff although found waste paper behind bin in bathroom. Room perfectly acceptable and equipped with all you need, quite quiet too notwithstanding proximity of busy road. Odd incident in the night when somehow the (supposedly) previous night's room occupier was able to swipe card and thus access into room very late and seemed surprised to find someone else in occupation. Not threatening or too uncomfortable at the time but in retrospect strange that this could happen. I'd have said 4 stars were it not for this. Does the job well enough and would probably stay again if say en route to channel ports and looking for a night to break the journey.

    2
    « Not good enough »

    When you pay over £90 a night for a non refundable advance booking (exec room) you expect something better than a 1980s Travelodge......unfortunately that's not what we got. So the good things - the staff were pleasant, the room service pizzas were nice, plenty of car parking and the 'cold' spread and drinks at breakfast were fine. Tea, coffee and bottled water in the room was useful. The problem was all the not so good things: * Attempted to charge us £10 a night for a cot despite there being nothing on the website that informed us of this when we booked. We even requested a cot at the time of booking which just got ignored. Can't remember the last time a hotel tried charging us for a cot! * Hotel needs a refurb, the whole feel is very 1980s with the wallpaper/tiled corridors, room furniture and decor and the bathrooms with fixed shower heads! It looks as though they've tried to update the hotel but have missed the main problem areas. * The walls are paper thin so you can hear everything in the rooms around so with a combination of lots of banging and loud drunk people arriving back after parties it wasn't easy to get a good night's sleep. The road noise from outside (and I don't think we were even on the A2 side) didn't help either. * Hot food at breakfast was absolutely horrid, the full English was a plate of grease with canned tomatoes and fried bread that could kill, might be worth telling the chef that it is possible to cook a full English which doesn't give the guests a bad stomach for days afterwards! Overall, based on the ratings I was expecting far more. I honestly don't understand all the 5* ratings. If the hotel was £50-60 a night BB then I'd understand to some extent but when you're charging the same as actual 4 star or higher hotels then you need to deliver at least the same experience as those. Haven't stayed in a Best Western for years and won't be staying at one again - sorry!

    5
    « Afternoon Tea »

    Have just come home from the Best western manor hotel after having Afternoon Tea, it was brilliant there was so much to eat and drink we couldn't eat it all so the waiter Valentino gave me bags to bring the rest home. Valentino was an excellent waiter who was very friendly, polite and made sure our experience was special.

    3
    « watch out for breakfast belittlement »

    although the stay was fine and the hotel was pleasant and modern, was horrified by one member of staff(waitress) at breakfast in morning who belittled two people in front of me regarding using a hot drink machine provided for breakfast. If I ran the hotel she would have been dismissed if I got to hear of her attitude especially to a foreign tourist

    3
    « Poor food. Avoid if you have high blood pressure »

    Below average best western. Beer smelt of rotten eggs. They use a lot of salt in the restaurant. They food could be better but they use poor quality ingredients. Avoid the sausage at breakfast. I was here quite a while and they was burnt every day. If staying in Gravesend I would suggest avoiding this place. The rooms look ok. Bath taps difficult to operate with wet hands. The towels are poor quality and thread bare. There appears to be cars dumped in the car park as they did not move for the 4 weeks I monitored.

    5
    « Our weekend in Gravesend »

    Very comfortable and clean room. The reception staff could not be more helpful and all those we met were very pleasant and welcoming. The hotel is very conveniently situated for visiting the area or stopping en route to the Channel ports and Eurotunnel. We were very well looked after and will visit again

    5
    « Excellent stay »

    Just can't thank all the friendly staff enough for a great weekend everything was perfect. The food was great hot and plenty of it and they looked after us so well I cannot not find anything to complain about it was excellent The hotel is situated just off the A2 so really convenient for exploring Kent But we did not hear any noise from the busy road So thank you again for a lovely stay

    5
    « Dave »

    Pleasant stay and handy for Business staff always helpful rooms clean and tidy only problem WiFi a bit slow but all in a pleasant stay. i had a evening meal in the bar and could not eat it all as it was a large meal as it was pie week the flavour of the food was astounding

    5
    « Very nice hotel »

    Have just stayed here with some colleagues and and enjoyed it very much. Nice executive double room, fab dinner, good selection of drinks in the bar and plenty of parking. The staff here are very friendly too, makes it feel like a home away from home.

  • 5
    « Ideal base »

    Stayed here in order to visit an exhibition at ExCeL... Perfect location near Ebbsfleet Intl high speed train. My executive room was spacious and clean with a very comfortable super king bed. I had a couple of cheeky premium gin & tonics (nice to see fevertree tonic!) in the bar whilst watching the football and then a nice dinner in the restaurant. Staff were friendly too so all in all a very good stay and I will use again.

    5
    « Premium Gin Adopter! »

    Staying at hotels can be and enjoyable experience however something that can be become cumbersome at many that are below the 4 star rating is the selection of drinks on the bar... The Manor isn't one of them! They had a fantastic selection of Kentish beers and ales and also several premium gins with Fever Tree tonics (my favourite!) which I got to enjoy! The rooms are well furnished, of a good size with a good bed ensuring a peaceful sleep. My bathroom had a nice range of toiletries too. We had dinner here (chicken stew with dumplings) which was great, good wholesome and homely food... compliments to the chef! All of the waitresses we very attentive. Plenty of free car parking for guests. The best thing about this hotel has to be the friendly staff. It is the firs time I have stayed here but I feel as though I have known a lot of them for years already. Sally the manager on the day and Valentino the Catalonian barman were very chatty and Nick the porter, a man of few words but always a big smile on his face :) All in all the stay was great, as was the price we paid and I can't wait for my next visit to the Manor!

    5
    « looking for group visit »

    great place for a group right on the A 2 so within easy reach of the whole of Kent. Rooms are very good, clean, and all that you could want for.Bed was very comfotable water was hot, shower was excelant.

    5
    « Wedding invitation »

    We were invited to a wedding close to the hotel. We did not want to have to drive home after the wedding so booked in for one night. Instructions as to how to get to the hotel were not that clear !! How ever we eventually found it.We were shown to a large room with a large bed. The receptionist ordered us a taxi to take us to the wedding reception and to pick us up later all very friendly and helpful.Breakfast next morning was very good again helpful staff.

    3
    « Good but need to take care of details »

    The heating system in the room not working when arrived. The room was freezing Shower temperature control not working. An slight turn was making the water to be very cold or very hot, so was not pleasant at all to have a good shower.

    3
    « Average and outdated hotel with a bit of personality »

    Stayed only for 1 night on my business trip. Location is quite convenient close to motorway with plenty of parking spaces around. Staff on the reception was very helpful and friendly, she even went out of the reception to show the way to my room. Hotel itself shows some personality comparing to Premier inn for example, but not as good as Best Western Market Harborough on the other side. Rooms are ok size but very outdated. Carpets dirty and tired looking. Two single beds instead of double bed, no fridge and no iron + board in the room. I can live without a fridge but iron on my business trip is a must. Couldn't get my shower head working so took a bath. There was two Champions league matches that night but not even one of them broadcasting on my room TV. Wi-Fi works fine. Breakfast in the morning is quite good with nice selection of full English buffet and continental breakfast. You need to get a code to open barriers when leaving car park, don't forget to take it from reception the same like me. Not sure If I will stay again. Convenient location, really friendly staff but a bit outdated hotel with no iron or fridge in my room.

    5
    « VERY GOOD »

    had kingsize room - staff extremely helpful and friendly. nothing too much trouble. maybe softer pillows is the only thing i'd suggest. inroom wifi v good. hotel amentities smart and clean. didn't eat in restaurant- may do next time!

    5
    « BEST WESTERN MANOR HOTEL, GRAVESEND, KENT »

    Pleasant, small hotel in convenient location directly off the A2 ideal for all coastal /Dartford Tunnel/M25/London journeys. Pleasant rooms and most helpful staff - good all round value for money. We would definitely recommend this hotel to others.

    4
    « Family Party »

    On the 15th January2016 we had a 5oth birthday meal for about 25 people which was being held at the Best Western Manor Hotel,Gravesend, so we decided to stay overnight.The meal was first class and staff were very helpful and friendly,nothing too much trouble. Found all the staff the same from when we checked in to checking out.Rooms were very clean and beds comfortable,plenty of choice for breakfast.Downside our bedroom needed up dating but still comfy.

    3
    « Seen much better days »

    I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a sandwich from room service which came quite promptly and was acceptable. The hotel though is looking quite tired and my room was the same. I was given a room at the side of the hotel and though was near a busy road was quiet. The furniture and fittings were just as tired as the rest of the hotel. The bedding was clean on inspection but I think the pillows could do with replacement. The bathroom was very small with soap and shampoo in separate pump action bottles standing on the side. Though a minor point it is not very nice handling these bottles used by many guests and with labels that have clearly been in the shower and turning soggy. I am not at all sure how clean the carpets were. This hotel attracts lots of workmen, I saw a few in dirty overalls and boots. I understand that these men are working and that they do get dirty, but to then walk into hotel rooms with their dirty clothing on, as I saw, makes me wonder. Breakfast on the Monday was ok. There was a lack of fresh fruit, only tinned on offer. My breakfast was cooked to order and was nice. The next day was different. The hotel by now was much busier and it felt more like a glorified canteen. Self service, no fresh fruit and tinned tomatoes on offer, I have not seen these in hotels for years. On the plus side, location is good, just off the main A2, good car parking and free wifi. If you are in the car park though be careful, there were lots of vans there straddling parking bays. I have marked this hotel as being average, it is at the lower end of that but not bad enough to be poor in my view. Most staff were friendly and helpful.

  • 5
    « Another great stay »

    We have just had a great week in the Manor hotel. Manager and staff are all lovely. Breakfast always good , Pat and Fran are just the nicest ladies. They work very hard. Reception staff helpful and always smiling, Nick and Danny the managers are really very nice. This is a good clean hotel,we stay here twice a year. Rooms are very nice the towels are changed and everything is clean every day.

    5
    « Fantastic family room! »

    We had a really lovely stay before boarding our train to Paris for a holiday over half term. The family room we booked was perfect, it was a really large room with a divider between the "parents room" and the "children's room". Both areas had TV's in them that could be watched independently. Usefully, breakfast opens at 5.15 and my two eager children were the first through the door - the staff were incredibly accommodating and patient with my two excited children (and equally excited parents). Our taxi arrived (pre-arranged and paid for as part of the deal) within plenty of time for our train and we left our car at the hotel for the week - to be picked up on our return. This was a delightful start to our holiday and one we will definitely be doing again!

    4
    « Very Good »

    Nice clean rooms, friendly staff, good food. Convenient to Motorway network.WiFi sometimes a little bit temperamental. If you have an early start they will do a continental breakfast with fuss. Close to motorway network

    5
    « Best Western Manor Hotel, Gravesend, ENGLAND »

    The best Best Western I have stayed in to date. Quality of food great & good value, friendly team & willing to support where possible, accessibility great with ample parking, cleanliness of room & bathroom also very good. Only room for improvement was the mattress, although comfortable, it dipped on one side with wear.

    5
    « Nice stay »

    Stayed for 2 nights, nice spacious room, clean and tidy with all amenities required for a short break, firm but comfortable bed, a good nights sleep. Staff were all very pleasant and helpful. Breakfast was very good with a wide selection to suit all tastes and dietary requirements. Very nice reception and bar / lounge area. An excellent stay, would throughly recommend this hotel if you are looking for a short break.

    4
    « stayed for wedding lovely »

    had a great experience here for friends wedding and stayed the night lovely clean room and beautiful breakfast too lovely staff all round would stay again but a bit ignorant as only live down the road

    4
    « Visit Thursday 15th October »

    I was a bit twitchy about visiting after reading the review about the Shower, staff, food noise etc. I think I was in a different Hotel. Staff were friendly, Rooms fine, food good. However, on the Shower he does have a point, it it is less than useless! I checked the water pressure on both hot and cold it is fine. Then I spotted it!! the Economy Water saving Shower head! It could be an Eco Camel, we tried one at home and were not impressed. So you can save the Polar Bears and not use much water but the Guests ain't impressed. The other little gripe is the bathroom Fan run times were far too long. In Premier Inns etc they have them set to go off very quickly when you have turned them off. So apart from these 2 gripes, it is a good place to stay.

    5
    « great stay »

    we booked this at short notice and was very happy. was greeted by two lovely staff who couldn't do enough in helping to make sure everything was in order. left my phone charger at home and one of the staff came up to our room with one for me to use. our room was very nice and comfortable lovely bathroom clean and fresh.only complaint was some inconsiderate guests who thought it would be good to talk very loudly at 3/4 in the morning and banging there doors.i did mention to reception staff next morning and a couple more guests had mentioned it also. with this in mind it did not spoil our visit. breakfast was lovely plenty to choose from very hot and very helpful staff. sorry didn't get names.overall our stay here was very pleasant.would definetly stay here again

    2
    « Taking average to a new low. »

    They would be better having automated check in as the machine maybe happier than the staff. The rooms are very average. The problem is the road noise - the windows don't seem to close properly. The bathroom is a typical sized cheap hotel bathroom but this one had a really bad shower. The water pressure gave a little trickle of a shower. The bed was ok but as there is no air conditioning, no way to control the heating that was on, and the road noise too high to open the window, you may need to sleep on top of the bed to try to cool down. I suppose as the window was not doing much as a sound barrier then I should have opened the window. All in all, not a great place to stay as it is in dire need of an update....and a good clean. The carpets throughout the hotel are stained - horrible. At checkout - the key was taken and the receptionist said 'thanks'. Nobody asked how things were or how was the stay so taking that the check-in was as impersonal as the check-out I figured why waste my breath telling them how bad the room was. I just won't stay here again.

    5
    « Lovely discovery! »

    Stayed here last weekend whilst on a coach tour of London sights. Lovely and clean, well decorated and the food was good, particularly the breakfasts. Most outstanding, though, was the staff. So kind, friendly and all willing to go the extra mile. For a 3 star, this was so unexpected, not to say unusual and deserves a higher ranking. The teamwork amongst them was self-evident and it created a good atmosphere. Although it's a bit of drive into the city, am told that it's only about 17 minutes train ride in. Will definitely be back to use as a base to tour the Kent area and when visiting London, the prices there are getting too prohibitive. Lovely experience!

  • 4
    « Clean and comfortable hotel. »

    Spent a night at the Manor Hotel on a business trip.The staff were all friendly and helpful. The room which was a twin was clean and comfortable. Food in the restaurant was nice but the choice on the menu was somewhat limited.Breakfast was good with plenty of choice. My only two real complaints would be the shower in my room (51) would not maintain a constant temperature ran hot and cold. Also there was some piece of plant or equipment which periodically came on during the night causing a vibration through the wall of the room behind the bed head. This woke me up a couple of times through the night. That aside this is a nice enough hotel.

    5
    « Lovely »

    What a Lovely hotel, helpful and friendly staff behined reception and the bar the food is delicious lots of room for parking and all for a reasonable price the rooms were spotless clean and the beds were extremely comfortable defiantly recommend

    5
    « Very good »

    Very pleased with the room and all of the staff were very helpful Well priced and the breakfast was good as well Altogether very pleased would definitely return Joined their rewards system which seems a good idea No fridge I the room which is the only bad thing I can say but didn't say there was one but would have been nice

 

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·Desde todas las direcciones: vaya por la A2 en dirección a la costa hasta Dover. Tome la salida Gravesend East. El BEST WESTERN Manor Hotel está situado en este cruce en 56 London Street.