BEST WESTERN Hotel Gateway Grand,  Gainesville

4.0/5  - basé sur 659 notations.
4200 NW 97th Boulevard, 32606-3742, Gainesville, United States - Ver el mapa
+1 352 331 3336 +1 352 331 3337

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Los puntos fuertes del hotel

  • Lanzadera aeropuerto gratis
    Lanzadera aeropuerto gratis
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Servicio de masajes
    Servicio de masajes
  • Piscina al aire libre
    Piscina al aire libre
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
  • Internet de alta velocidad en zonas públicas
    Internet de alta velocidad en zonas públicas
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Tanto si se encuentra en viaje de negocios como de placer, el excepcional BEST WESTERN Gateway Grand de Gainesville, Florida, le ofrece lo mejor de dos mundos. Con una estratégica ubicación junto a las mejores atracciones de Gainesville este hotel ofrece unas habitaciones y servicios de primer nivel y un centro de congresos de servicio completo. Con una céntrica ubicación en Gainesville, Florida, los huéspedes del BEST WESTERN Gateway Grand estarán situados a unos minutos de las mejores atracciones de la ciudad. Pase la tarde explorando High Springs o el Parque Estatal Ichetucknee, asistiendo a una representación en el Teatro Estatal Hippodrome, conociendo el Museo Florida de Historia Natural o descubriendo el centro histórico de Gainesville o el Parque Estatal Paynes Prairie. La elección es suya. Al ser uno de los hoteles más cercanos a los Gator Nationals, los entusiastas de los deportes podrán animar a su equipo preferido en la cercana Universidad de Florida, el circuito NHRA Track o el equipo de béisbol de los Nations. Los huéspedes del BEST WESTERN Gateway Grand se sentirán como en casa con unas amplias habitaciones con televisión por cable y vía satélite con HBO®, acceso a Internet de alta velocidad y mucho más. Disfrute cada mañana de un desayuno continental gratuito, practique natación en nuestra piscina al aire libre, estimule su ritmo cardiaco en nuestro gimnasio o relájese en la bañera de hidromasaje tras un día de recorridos por Gainesville. Este hotel situado a poca distancia del circuito de Gainesville también cuenta con el restaurante Gators Den Sports Grill con pantalla gigante t televisores junto a la mesa. Los huéspedes en viaje de negocios que se alojen en el BEST WESTERN Gateway Grand podrán disfrutar de un centro de negociostotalmente equipado, espacio para reuniones con capacidad para un máximo de 300 personas y una fantástica ubicación junto a FHSAA, Exactech, Moletech Power Systems y Sabine. Los huéspedes que visiten a estudiantes en la Universidad de Florida, situada a 13 kilómetros de distancia, también podrán aprovechar la excelente ubicación del BEST WESTERN Gateway Grand en Gainesville. Reserve su estancia en el BEST WESTERN Gateway Grand hoy mismo. Disfrute de su estancia en nuestro hotel.

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Basado en la opinión de 665 huéspedes
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Excelente
 
357
Muy bueno
 
189
Bueno
 
70
Mediocre
 
27
Horrible
 
22
Con amigos Con amigos 45
De negocios De negocios 160
En familia En familia 222
En pareja En pareja 144
En solitario En solitario 51
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BEST WESTERN Gateway Grand,Gainesville
  • 5
    « Gainesville vacation »

    We stayed at this hotel last night and liked it so much we came back tonight. It's all decorated for christmas, absolutely beautiful. The breakfast was very tasty and the cleanliness was 10! We suggest this hotel to you location is perfect!!!

    5
    « Comfortable, clean, warm and friendly. ... »

    I was pleasantly surprised to check in to this beautiful Best Western. I have always stayed at the Hilton... Friendly staff greet you with a warm welcome. The rooms are large and clean all with a fridge and microwave. ..good breakfast options. ..several family members stayed here for the Thanksgiving Holiday weekend. Beautiful lobby. I will definitely stay here again. ..

    5
    « Over night stop »

    Nice place. Very dog friendly. They gave our dog, Tootsie, bones at the desk. Really enjoyed free buffet breakfast with a $3 omelette bar! Clean room. Pleasant staff! Close to highway and gas. Will return.

    5
    « Best overall hotel staff I have ever encountered - from the front desk to housekeeping. Management is helpful too! »

    Stayed for 3 months in a wonderful suite. Late night jacuzzi is amazing! Breakfast is great and healthy too. All the staff were exceptionally professional and helpful. Many thanks to Brian, Jonathan, Tyler, Erial, Mike, Brian, Gary, Guy, Henry, Richard, Rhonda, Cynthia, Candy, Joe, Sarah, Christy, Jackie and Destiny. Gators Grill is on site with wonderful staff, food, drinks and fun. Thanks to all ! Lots of fun because many interesting groups stay at the hotel!

    5
    « Nice affordable and convenient to the natural springs we went to »

    Hot tub and pool were a little dirty but being in Florida and an open pool it's expected. Beds were pretty stiff for my like and had a sore back when I woke. But no complaints on everything else......

    4
    « very nice place, a couple flaws need fixing »

    Excellent and quiet room, very very nice property and layout, with beautiful grounds (and hey, if you're a Harley fan, there's a Harley store right across the street). It's sad that such a pretty place with such pretty rooms has such a drab interior. The hallways and the doors are dark and the doors a dreary darkish brown; makes you feel you're in a old drab place when you're in fact not. The breakfast employees are not very motivated, the selection is yucky, and the coffee is absolutely horrible; never tasted worse coffee, the beans burnt to a crisp (no matter how many creams you add, it doesn't get better). There is a very nice restaurant here where I ate dinner, and very nice pool area.

    5
    « Wonderfully cozy hotel »

    I traveled as a single person for treatment at Shands. Wonderful place to be away from home. It's safe, secure, clean, comfortable, the rooms are large, the beds very comfortable, and I'm so happy with them! I plan to stay there again.

    5
    « luncheon in conference center »

    held a luncheon for a non profit group in the conference center. The restaurant catered for 50 people. Everything was wonderful, the room was clean and professional, the lunch was delicious! The servers, Kathy and Emily were fantastic and very professional. I highly recommend this hotel for your next event!

    5
    « Wonderful! »

    This hotel is a little far out from the city and all of the fun things, but if you're away on business and you want a clean, quiet place to stay, this is it! I had a very nice stay, and I loved the restaurant that is adjacent to the hotel. The weather was perfect in November and I spent my evening reading by the pool, which was very relaxing. They also have spa services, but I didn't have time to try those out. Overall, wonderful!

    3
    « Not very clean »

    We stayed 2 nights. The staff was friendly and the hotel was quiet. However, when we arrived the garbage from the previous guest was still in the room. The carpet didn't look very clean and it was stained near the bed. It was very unsightly. The cleaning staff could use training. It is very important to us that hotels are clean.

  • 5
    « Great service! »

    We loved our stay! Loved the room amenities, comfortable bed and friendly staff. Hotel is clean and has a nice size outdoor pool. It has a sports bar so no need to drive anywhere. Highly recommended hotel!

    4
    « Convenient hotel with nice, spacious rooms »

    Have stayed at the Best Western Grand twice on business and it is a great hotel for either business or leisure visits. Rooms are large and clean with a number of amenities including refrigerator and microwave. Bathroom is great with excellent hot water and shower pressure. Separate living room and office area in the king size room made it very comfortable for me to work and I easily got 8 hours of sleep in the comfortable bed. The free continental breakfast has more than just fruit and toast and the bar/restaurant next door is very convenient for nights when you don't feel like wandering far. My shuttle driver Mike was courteous and very prompt to pick me up upon arrival at the airport. All in all a wonderful stay at an affordable price.

    4
    « Pleasant Stop »

    I drove 650 miles that day. TripAdvisor was great for finding this hotel. It was very clean and well staffed. My room had an excellent bed, which Is what I mainly wanted. Typical breakfast buffet, which was typical. Good price. I'd stay here again.

    5
    « Clean comfortable and friendly »

    Clean excelent food and Service My stay with them is always exceptional. We stay here almost monthly and never have been unsatisifed with our stays But may I suggest more electrical outlets in the ADA rooms

    5
    « Excellent Service - Great People »

    I came to Gainesville for the first time and chose to stay at the BW per a recommendation I received. Boy were they right! I was helped by Brian at the front desk who welcomed me warmly and assisted me with questions on where I could find certain things in the city. He also arranged my shuttle service with Mike M who was a really sweet man and a total gentleman. Would recommend a stay here to anyone in the area.

    5
    « Helpful for family of hospital patients »

    I had a difficult situation made much better by staying at this hotel while my husband was in Shands Hospital. The complimentary breakfast was the cleanest, most plentiful, best tasting I have experienced in a hotel. The shuttle service to and from visiting sessions were handled by friendly, prompt, and accommodating persons. The staff all went out of their way to make every effort to fulfill the needs of those staying in the hotel.

    5
    « Excellent customer service »

    Front Desk service representative, Forrest, could not have been more accommodating. We weren't pleased with the location of our room which was next to an exit door. Though the hotel was very busy, he found us a quiet suite overlooking the pool. It made all the difference and we had a very enjoyable stay thanks to his efforts.

    5
    « Beautiful place to spend the night. »

    Very nice property just off I-75. A little difficult to find in the dark would be my only negative thing to say. The front desk staff told us the poor lighting was due to a city ordinance. Room was very nice and price less than $100 per night. Breakfast was delicious in comfortable setting.

    4
    « Great space for family of 5 »

    This was a graduation trip and with the outrageous prices of so many other locations this was a great value with breakfast included. The service as good the room was large and comfortable.The kids enjoyed the pool and catching lizards.

    4
    « Acceptable hotel »

    The Lobby and breakfast area are beautiful. The room could have been a little cleaner. They missed taking out the previous tenants trash. The bed was a tad soft for my taste but for the price it was a good value.

  • 5
    « Evacuation Haven »

    I was seeking shelter away from Hurricane Matthew which hit my home area. I was very happy to be able to stay at this Best Western in Gainesville. I had two kitties and am disabled. They made me feel welcome, comfortable, and valued.

    5
    « I love your Hotel »

    Outstanding staff, clean rooms, pet friendly, pets are happy. I really enjoyed everything about this hotel.. the internent had amazing instructions how to find it once you get to gainsville, there is some shopping near by, and gas station at the front of the street. For the business traveler or any traveler with a pet or without a pet it is really great.

    4
    « very clean and friendly staff »

    I stayed here with a large group. The property is well maintained and clean throughout. Room was nice, comfortable bed, the bathroom was a little dated though. Breakfast was better than average hotel fare, and coffee was excellent. Staff was extremely helpful and understanding of the needs of our group and went above and beyond for us.

    4
    « Clean, pleasant, convenient »

    If you;re not familiar with the area, this hotel is about a 15 minute drive to UF campus (depending on traffic) but is 3 minutes to Santa Fe College. Clean, quiet, pleasant staff, impressive free breakfast buffet in the morning. Only complaint was the annoying AC that would cycle on for 30 seconds, off for 2 minutes, then cycle back on again... all night... loudly. Sigh. But other than that, worth considering during a Gainesville visit, for sure!

    4
    « Great hotel for business travellers »

    Easy access to US 75, free wi-fi, pool, free breakfast, attached restaurant with room service and fresh coffee always in the lobby. The staff are very friendly and helpful. Highly recommend for business travelers.

    5
    « Well-run, nice stay, beautiful grounds and facility »

    The room was clean, and the hotel and grounds are beautiful. There is a very, very good (on hotel standards, at least) breakfast offered. Much better than average. I would highly recommend staying here. The staff were helpful and didn't do anything to screw anything up, which is great! The fixtures are a little bit dated (you can tell the hotel is not that new), but that's the only negative I can mention.

    5
    « Pleasantly Surprised »

    From the moment I pulled into the parking lot I knew I made the right choice. Very nice Hotel; great room and the best staff. We were looking for a convenient place to rest after a long day of traveling. The first call we made to another place was $50.00 more per night, and could only give us a smokers room. Will be calling Best Western first from now on.

    5
    « Where to Stay in Gainesville, FL »

    Very nice Best Western property to stay in for a week in Gainesville, while we were house hunting. Our room, which faced the well landscaped pool area, was both very comfortable and QUIET! Food from their sports bar was very greasy, but several great restaurants in the immediate area.

    5
    « Saved the Day! »

    This hotel saved the day for us on a game weekend when the original hotel we booked was so horrible we could not stay there. The room we were given was clean, big and comfortable. Bob at the front desk could not have made us feel any more welcome. We received goody bags at check in and he made us feel right at home. We are super grateful to Bob and his staff at the Gateway Grand.

    5
    « Excellent shuttle driver!! And stay too! »

    I had a very pleasant stay at this hotel however what really stood out is the hotel shuttle driver, Mike Mc. He waited for my delayed flight (past midnight!!!) to arrive and was ready to pick me up as soon as I left baggage claim. He was very friendly and I really enjoyed the helpful information he provided for me regarding the city! Thanks Mike!!! :)

  • 5
    « Beautiful hotel »

    This is an absolutely beautiful hotel. We stayed overnight on our way home from a trip and made our reservation by phone from the road so we were pleasantly surprised when we saw how gorgeous it is. The staff were very friendly and helpful. Our room had a separate sitting area and there was a sink by the coffee area with a microwave and fridge. The bathroom was divided so that the sink was separate from the tub and toilet making it easier to get dressed. The only negative was that the A/C unit blew directly on the bed and we had to cover it with a towel so we didn't freeze. Breakfast was good although if you wanted an omelet which they made to order they did charge $3 for that service. Overall this is a great place to stay overnight or longer.

    5
    « Excellent Hotel in Gainesville, Florida »

    Attentive staff, excellent and easy location right off Interstate 75, very comfortable bed, good breakfast offering, receive a lot of value for money at this property. The adjoining restaurant is good too if you are not in the mood to travel.

    5
    « BEST WESTERN GATEWAY GRAND »

    Most of the time when we travel we stay at Best Western motels when available and we would rate this property one of the top motels that we have stayed at. The rooms were up to the usual standards of Best Westerns motels and we were very pleased. One thing we have noticed is that many of the Best Westerns have upgraded their air conditioning systems to units that are efficient, quiet and easily adjusted to particular preferences. We were also very impressed with the personal friendliness of the staff who went out of their way to make us feel welcome as guests. The hotel is also a beautiful property with a Spanish architectural style which fits well in a Florida setting surrounded by beautiful flora and fauna. For dinner there is also a fine restaurant on the property which we enjoyed and appreciated since we did not have to go far after a long day on the road. The breakfast was also great with an omelet bar for a very small extra charge. We will stay again.

    5
    « Kindest, most helpful front desk EVER!! »

    This hotel is absolutely fantastic. Forrest and Erial went above and beyond to accommodate my family after I messed up and thought I booked a room here (when in fact, I didn't!). Despite it being a busy game day, they took the time to help me find a room, bent over backwards to give my kids a goodie bag and make them comfortable while we sorted out my mess, and showed patience and kindness the entire time while dealing with me ??. To say that they went above and beyond is an understatement. We are forever grateful for their warmth and humor and look forward to staying here for every Gator game in the near future. Keep up the great work, Forrest and Erial. Thank you for saving me and my family of 5!! We are truly indebted!

    5
    « Great Bwst Western to stay in »

    Found this Best Western to be one of the nicest ones I have stayed in. Staff very helpful and rooms clean. Our puppy was welcomed too. Can not say anything about the breakfast as we left before 6:30 am. Dinner in the Grill was very good and wait staff were great too.

    5
    « BUSINESS »

    I was here with a friend having surgery the next morning. The hotel is very close to the hospital. The lighting at the property was very good and made me feel safe. We were two women traveling alone so safety was a priority.

    5
    « Excellent Value, Easy Location »

    I work for an employer headquartered in Gainesville. I know the area rather well in terms of hotel choices. This Best Western continues to be my preferred choice. Easy, Efficient, Clean and Great Value.

    5
    « Great in gator land »

    This hotel had it all! Great front desk staff who gave us a welcome goody bag. Our room was on the first floor and was well appointed . The towels were soft and the bathroom was clean. There is a great bar/restaurant attached. We were given a ticket for a free drink and a mini appetizer. The pool was clean and the pool area had plenty of tables and chairs along with lounge chairs. Towels were provided at the pool and were typical hotel pool towels. The complimentary breakfast was nothing outstanding although for $3 you could get a freshly made omelette! There were nice benches along the side for smokers or people watching. We stayed for 3 nights. The hotel is close to the interstate which made it easy to get around town. I would highly recommend it for a stay in Gainesville.

    4
    « Overall very nice hotel »

    Hotel was very nice. The bathroom always had a bit of a smell even after cleaning, but overall our stay was good. The pool is super nice (other than the classical music being played). Staff is friendly and helpful.

    5
    « Great Place To Stay »

    Rooms are very clean and entire staff was welcoming and friendly. Breakfast is in a clean and well lit area with freshly waffles and more. Even omelettes made to order at a slight extra charge. We stay here every year on our way to tubing, looking forward to next year, already!

  • 5
    « great place to stay »

    very nice place to stay...beautiful an very clean ....friendly staff and the breakfast in the morning was perfect a variety and something for everyone....coffee offered all night and early in the morning for those that needed to leave before the area was open for the morning

    5
    « Surprising »

    We pulled up to the hotel and it was beautiful. Located in Gainesville FL right off the freeway hidden on a side street. We were impressed with the size of the lobby and the manicured grounds. The room was big and overlooked a beautiful pool. The breakfast was awesome! All the food was fresh and they even made omelettes. Try this one...it's a sleeper. Wish we could have stayed longer..

    3
    « Once Grand Lady »

    The Gateway Grand show signs of a once grand hotel with lovely architecture. However, the old lady is showing signs of her age. The hotel staff was pleasant and courteous. A continental breakfast is complimentary with eggs or omelet prepares to your likely for just $3.00. My AC wasn't working properly and after the second night, I was cheerfully relocated to another room. The rooms were clean and adequate. For inexpensive lodging, the Gateway Grand Best Western is a good value.

    5
    « Best place to stay in Gainesville »

    Had a great 2-night stay at this hotel. It was very clean, quiet and comfortable and the staff was very accommodating. This will be my go-to place when staying in Gainesville. While it is about 20 minutes from UF, its quality is well worth the extra 5-10 minute drive.

    4
    « Beautiful hotel »

    Went to move my daughter in to her dorm at UF....beautiful hotel. I usually book Marriotts but have recently been using Best Westerns as well. This hotel looks like you're walking into a resort, very attractive, with friendly staff and clean rooms...the free breakfast spread was good and had lots of variety. They also had an omelette station as an option ($3.), which I thought was awesome. The only reason I did not give this hotel 5 stars was because of the linens, the sheets and towels were really cheap and not in the best condition. I'm not a picky person when it comes to sheets/towels but these were in pretty rough shape. The towels had a non white dingy color from too much washing/bleach and the sheets were so scratchy and stiff, with no thread count at all. I would definitely stay here again and I hope management reads my review and gets new sheets and towels for the hotel!

    5
    « Best Best Western EVER! Grand Indeed! »

    We came to Gainesville this summer for my daughter's softball camp at the University of Florida. Another mom and daughter that we went with booked the stay at the Best Western Gateway Grand and to be honest I was a bit nervous because I am a Marriott girl. I was pleasantly surprised when we pulled up at the hotel, the grounds were immaculate and beautiful. Palm trees and fauna that were well kept. A great pool/deck area in the back that was quite large and also well kept. The lobby and dining area for breakfast was great and they had welcome cookies and goodies as well as refreshingly infused with fruit. The staff at the front desk was always helpful with every need we had during our 2 week stay with everything from dining options, to directions to making sure we had change for the laundry facilities on the 2nd floor which was conveniently right down from our room. Softball girls get dirty! There was great dining right there at the hotel at a place called the Gators Den Sports Bar as well as a great Sea Food Restaurant right across the road from the hotel too. You are also only 10 short minutes from everything fun in the city of Gainesville as well. This hotel was clean, the housekeeping staff was super friendly and did a fantastic job each day cleaning our room and making sure we had enough towels. Pricing was more than fair for this hotel and when ever we come back to this neck of the woods we will be sure to stay here again!

    5
    « Great preparation for a trip to the Swamp »

    We have stopped at Best Western's Gateway Grand Hotel in Gainesville, Florida, four times on our vacation trips to Florida over the years. College football fans love the 152-room hotel because the Gators Den Sports Grill is a popular venue after games at the nearby Swamp, Florida's football stadium. We think it is one of the most comfortable hotels we have visited on our trips across the country. We always book a spacious first-floor room with a king-sized bed, separate sitting room and sofa, TV, wifi, refrigerator, microwave, ironing board with iron, temperature control, swimming pool, complimentary breakfast, fitness center, ample parking, business center, hot tub suites and even a presidential suite with a balcony. It is a very comfortable and clean facility with easy access off I-75 and easy access to the Florida campus and downtown Gainesville. I even was accorded Gateway Grand's "visitor of the day" award on one occasion. And don't forget the home-made chocolate chip cookies that are available in the lobby. Pets are welcome, too,

    5
    « Nice facility, welcoming staff »

    My fiancé and I toured the hotel while looking for places to host our upcoming wedding and we were impressed by the excellent service provided by Mike, Forrest and Ana. They went out of their way to show us around (despite the pouring rain). The hotel grounds were beautiful and well-kept; you can tell that hotel management takes hospitality seriously. Would recommend trying this place for an event or overnight stay.

    5
    « Family visit »

    Stayed at this location during a visit with our son (in college). The hotel is CLEAN and easily accessible from I-75. The staff were courteous and professional. Enjoyed the free continental breakfast, along with a fresh omelette (small additional fee). The breakfast staff were super nice and on the ball the entire time we were eating. Check-out was a breeze and again, the staff member was cordial and prompt. This hotel is pet friendly, and although we did not bring our pets, we will in the future, as we intend on staying here often.

    5
    « Wonderful »

    We have stayed here multiple times and have always had great experiences. I want to thank the staff, especially Karl, for always being very pleasant and helpful. Karl was extremely helpful and patient with me this week, helping me to extend our stay, and arranging rooms for other family members due to a loss in our family. The rooms have always been clean, all staff members acknowledge guest, and I love that they are pet friendly!

  • 5
    « Home away from home. »

    Staff are always pleasant, rooms clean, very comfortable, Anytime I have to go to Shand's Cancer Hospital We always stay here. Its only 4 miles approx. to Dr's offices and the hospitals. Its quite, far enough off I-75 you hear little noise.

    3
    « Stop Over »

    I stay here every year with my parents when we travel from Georgia to Florida. They are a dog friendly hotel. After 10 years , I believe, I see the quality is changing for the worse. After driving all day, by 5:00 fresh baked cookies use to greet you at check in....not this time. They use to acknowledge one guest every night at the front desk on a board...not this time. They use to offer you snacks and/or water when you checked in from a basket....not to me...I had to ask when I heard it was offered to other guests as I was sitting in the lobby waiting for someone . The rooms are small and the bathrooms were TINY.(2 dbl beds) Our mini frig never worked. I turned it to "colder" when we arrive but it never did anything. This hotel still has the a.c. units under the windows. When it goes on, its loud and you freeze. When it shuts off, its loud and your hot. On the positive side, the beds and pillows were comfortable and the breakfast was great. The room was clean.They had gluten free items and my parents said everything was delicious( I don't eat brkfst). Other than the 2:30 am morning prank call that we received, by most part its a quiet hotel.

    1
    « DISAPPOINTED! »

    My husband and I stayed here for a business trip. The lobby is very nice, but the hotel room we had was terrible. Before we even got settled in the room we had to call housekeeping to come and change the linens on the bed...there was pet hair all over the sheets and stains! Gross! They brought clean linens but the room had holes in the ceiling tiles and the walls need paint the lamps were old and outdated. It was not a pleasant experience. We will never stay at that place again.

    5
    « vacation »

    the stay in this hotel was very good. Every thing was good, the room were very clean ande the staf too. WAs a pleasure to stay in this hotel I will recomendet this hotel. everything was perfect,I feel like home

    5
    « Making arrangements for a function of 150 people in the grand ballroom »

    Mike, Carl and Jonathan were most helpful, I felt like family. These guys were courteous, knowledgeable, and friendly. I would recommend this facility to anyone. This is our second year booking here and I found the experience more gratifying than my first and I was very impressed then as well.

    5
    « Friendly hard working staff »

    First I need to start with the front desk. Hannah and Devin are two of the nicest girls that I have encountered at a hotel front desk. Bob The Night Auditor is just as wonderful. They are very attentive to my schedule and my needs. My drivers Mike and Guy are absolutely wonderful and making sure I'm on time and that I have everything. I have a new driver who I believe his name is Gary and he has been very accommodating the last two times I've come in . They even notice that if I'm not on the schedule they make sure to remind me when they see me. Forrest, Tyler and Brian are always very nice as well. They ask me about my day when I come home from work and they're always very welcoming. Johnathan is very helpful as well. I really do love coming to this place on a weekly basis. It's like my home away from home and they do make you feel very welcome and comfortable. The two ladies that run the breakfast in the morning, Emily and her counterpart are very hard-working and as sweet as they can be. I absolutely love this place and when my assignment for work is over, I will miss them all very dearly. I highly recommend anyone visiting Gainesville to stay at the Best Western Gateway Grand. You'll be treated like family by people who genuinely care. They'll take pride in their jobs and it shows!

    4
    « Superb and professional staff at all levels »

    The front desk staff are extremely, helpful, professional, friendly and efficient. We had a hot tub suite which is phenomenal. I was locked out of my room last week due to a problem with the lock mechanism. Candy Hines, Assistant Director of Housekeeping, personally came in to assist me. When the problem could not be fixed by usual interventions, she asked her colleague, Joseph Johnson, to come by to help us get into our room. He was off duty at that time but came in promptly. He actually had to drill through the plate to open our door and I was told that I needed to change rooms. I had a lot of luggage unpacked in my room and Joseph could see I was apprehensive to move into a new room at this late hour. He then volunteered to go downstairs to his truck and replaced my entire door lock with a new one!.......and Candy brought me a delicious dessert from the Gator Den Grill [excellent place by the way] as I waited to get back into my room. This may seem like a long story, but I have never had better, more professional and more courteous service anywhere; and I have travelled a lot all over the world. Thanks Joseph and Candy and all the wonderful Gateway Grand staff. By the way, the breakfast is amazing and the pool/jacuzzi are wonderful. Joel

    4
    « Comfortable and Clean »

    I stay at this hotel every year because their pet friendly. Its clean,the beds/pillows are comfortable,staff is friendly and the complimentary breakfast is exceptional, even to go as far as now finally having gluten free items. They always have fresh warm cookies to welcome the guests at 5:00 but didnt this time. Only negatives are the bathrooms are exceptionally small and the size of the room seems tight and I'm a small person. Two to a room is fine,three's a crowd.

    1
    « Old and tired! Keep your shoes on! »

    Not sure how this hotel has 4/5 stars! It is old, tacky and out of date! It's like going back to the 80's. I was ready to check out and go to the Marriott. Thank goodness it was only one night that I had to suck it up. The employees are nice...that was the only good thing!

    5
    « Overnight Stay »

    Stopped here to spend the night on our way to Orlando, FL. After driving for 12hours with our daughter, son in law and 6yr old grandson we were all ready to just have a shower and lay down! We walked into a very nice clean room, and super friendly staff. Would definitely stay here again!

  • 2
    « An Indian Three-Star -- NOT! »

    Very disappointing; definitely not rated correctly. All appointments are old and outdated. Dented metal doors on room and bathroom, chipped furniture, paper-thin walls with some holes and cheap stucco finish chipping off, thin old bed linens, cigarette hole in the curtain. This is a two-star accommodation, with a lovely check-in area.

    5
    « Very Happy »

    We booked this property via Hotwire. I did not save much but was very happy with the property. The room was spotless, the beds were comfortable. Our teen and tween grandchildren liked the pool area though the pool seemed a little small. It is landscaped beautifully and a great place to have your morning coffee. They have several cabanas so you an easily get a break from the sun. The breakfast was better than the usual comp breakfast. The front office staff was very professional and helpful. My favorite thing though, we noticed the reserved Purple Heart parking spot! Good Job! Like many who stay in Gainesville (Shands) we will be returning and I will certainly stay here next time. p.s. If traveling with kids I will recommend ordering pizza from 5-star pizza. We chose them after having trouble with the pizza hut delivery and ended up happy that pizza hut had failed. 5-star pizza was far superior.

    5
    « Relaxing stay! »

    The Best Western Gateway Grand is a pretty awesome place to stay. Friendly helpful staff, nice family atmosphere. clean and beautiful décor. Forrest was particularly helpful with my phone contact and also checkout. Candy and Carla from housekeeping were a huge help as well. I love the pillows and the beds are so comfy. I wanted to know where to buy the pillows and this staff went above and beyond to provide me with them. Even providing me with the General Manager contact, Ron to make sure I got my pillows. Breakfast area is nice with plenty of goodies, as well as eggs cooked to order! Massage is provided by appointment, and let me tell you these ladies know how to give a theurapeutic massage, and are very professional. The workout facuility is above average with bike machine, stair stepper, treadmill, weight rack, large clean gender specific restroom/changing rooms. The pool and hot tub, outdoor patio area, is roomy, clean, beautifully landscaped. There are plenty of lounge chairs for the sun lovers, quite a few covered seating tables for nice shade, and a few cabanas. Plenty of pool towels as well. I love this place!

    5
    « Best pet friendly hotel we've seen »

    We stopped here after a week of camping through the panhandle. Unlike some pet friendly hotels, this was very clean and nice. The semi- attached restaurant (The Gator's Den" was also excellent. Food was delicious and the service from Natania our server, and Jaclyn the Restaurant Manager, were superb. Would highly recommend this hotel!

    5
    « Great property! »

    We just needed a place to rest overnight before continuing our trip and came upon this hotel. What a lucky find! Clean, large rooms, professional, helpful and friendly staff and a reasonable price. We were a group of 2 adults and 3 children. The room had a king size bed and a pull out couch in a separate area. It was really a 1 bedroom suite so we had plenty of room. We would have liked to stay longer to enjoy the beautiful pool area, but, we were on a schedule and just passing thru the area. If you need a hotel in Gainesville, stay here!

    3
    « Way Over Priced for the Location »

    If you get sucked in for the $139 a night plus tax rate you should keep looking. This hotel is clean and well kept, but it comes out to be over $150 when all said and done for a couple to spend one night. The rooms are clean and small to average in size, nothing spectacular such as a great view, balcony or a Jacuzzi tub.in the room. I would stay here again but only if the price were more reasonable.

    5
    « Vacation stop over »

    Our vacation started in Michigan. We were headed to St. Pete Beach, Fl. We had planned on driving closer to our destination or all the way, but due to construction, it got too late. We stopped at Best Western without any plans. The hotel was very clean, comfortable, and quiet. The staff when we checked in late at night was very courteous and so was the staff in the morning when we checked out. Would definitely stay here again.

    5
    « Great location »

    Hotel was very modern and clean. Was upgraded to a suite at check in for no reason, which was very nice. Room was very clean and comfortable. I will only stay at this hotel when I return to Gainesville.

    5
    « Clean, Friendly, Very Nice Stay »

    This place was exceptional! My family enjoyed their stay. My mother commented on how friendly the entire staff was to the family. Breakfast is served complimentary every morning. There's a beautiful pool and outdoor area, and the rooms were very clean! I highly recommend Best Western!

    5
    « Best quality and service value period »

    Amazing staff and amenities in a super easy to access location. Great value for the buck and surprising service. Perfect for business and/or personal travel as it is perfectly priced, safe, and very comfortable at all levels.

  • 5
    « Clean, nice & very comfortable room »

    This was a great hotel to stop & get a very good night's sleep. Right off I75, pet friendly although I didn't have a pet with me. Even though it was pet friendly, it was very clean and you couldn't smell any pets! Very NICE hotel!:)

    5
    « Great Dog Friendly Hotel »

    After a long day of packing, moving and heading from Florida to North Carolina we were pleasantly shocked at how nice this hotel was. There was a ground floor room for us and our two chocolate labs; close to an exit and walking area complete with a dog clean up station! We even walked thru the lobby with two big dogs and it was not a problem. THIS HOTEL IS TOTALLY DOG FRIENDLY!!! Being tired we did not want to go back out to find food....NO PROBLEM they had an excellent restaurant with room service and provided us with a free appetizer coupon to accompany our meal......This hotel is excellent if you're traveling with your fur babies or just alone!

    4
    « Very Clean and Welcoming Hotel of I-75 »

    Enjoyed our stay very much, staff was extremely pleasant, rooms were adequate and clean. I requested extra towels and to my surprise they were waiting in the room for us. It was my first time using this chain and I will certainly stay here again.

    5
    « Excellent food and service! »

    We attended a banquet at this hotel and the food was outstanding and the service impeccable! Our server, Elaine, went above and beyond in serving our large group and made the experience fabulous! Great experience!

    5
    « Our annual trip to this hotel was GREAT! »

    My husband and I had our wedding reception at this hotel and returned for one year anniversary. We love this hotel! The staff members are always extremely friendly and accommodating. The continental breakfast is phenomenal! The rooms are always very clean! The pool and hot tub are wonderful! The cleaning service did a wonderful job at cleaning our room and making it up again. The hotel was very quiet during our stay despite a wedding at the hotel. We will definitely return again next year!

    5
    « Gainesville FL trip »

    The hotel is in a very convenient location. It was clean, quiet, and the staff were so friendly and helpful. One morning before work, my car would not start and the maintenance man came and gave me a jump. He was so kind and professional. I enjoyed my work week in Gainesville, and relaxing after work in this hotel!

    5
    « Great place to stay »

    I found the hotel an enjoyable place to stay and would stay here again if I was in the area. The staff was attentive, polite and courteous. The restaurant was average. The breakfast area in the hotel was great though, lots of options and space.

    3
    « Not as good as it use to be »

    I have been there a few times and when I recently returned I noticed the following: 1. They drastically changed their options for the continental breakfast and lacks the variety they use to have . 2.I am a rewards member and I do not get my rewards bag upon check in although I am Gold status. 3. The cleaning staff seem lazy. They do not vaccum and check everything. The ice bucket still had melted ice in it from 2 days ago. The pool was filled with bugs and needs to be skimmed and one of the front desk clerks (male with dark hair) is somewhat rude.

    5
    « Best Hotel »

    This hotel was the best that we stayed in over our 2 week trip. If there were hotel balconies or a closer area for smokers, it would have been perfect. Overall, I highly recommend your hotel. It was very clean and comfortable and very efficient staff. Affordable yet very high end. Loved it!!!

    5
    « Convenient and friendly staff »

    We were coming to Gainesville for a weekend getaway. We chose this hotel because it was very convenient to the places we were visiting and just off the interstate but quiet. The young man at the desk was very friendly and courteous. The check in was very easy and we were offered snacks from a basket at the desk. The free breakfast area was kept stocked but if you want eggs they are an extra charge. The grounds and pool area were kept up and landscaped very nicely. A good value for the money and would definitely stay here again.

  • 1
    « All rooms are animal rooms »

    They have pet friendly rooms and regular rooms. My wife has asthma... when we got there they could only tell us that no pets were in the room for 7 days... come to find out all rooms are pet friendly when the run short of pet friendly. We paid for upgraded linens and a pillow top mattress. I guess it was a pillow top several years ago... quite a rip off. The couch, chair and mattress were well past usable condition.

    5
    « nice »

    Could not ask for better! Nice room...very clean... Lovely grounds and lobby..ice water in lobby great on hot days! complimentary breakfast.. Good location... I stay there when I go to Gainesville to visit my Mom in a nearby assisted living at The Village...works out perfectly..

    4
    « Nice Quiet Hotel »

    We stayed here for a week during an Archery competition and Archery camp. Clean as a whistle, super comfortable beds, helpful staff, for the most part. The morning cook found it difficult to find some egg whites for an omlette. Had a broken security lock and a prong broken in the electrical socket, these were fixed before we returned the same day they were mentioned. Great place. Not much going on at that exit, which can be either good or bad, depends what you are looking for.

    4
    « Best Western Gainesville FL »

    Beautiful and comfortable hotel with courteous and friendly staff. Needed to find a place to ship souvenirs to grandchildren and front desk was extremely helpful in finding a place. This hotel was chosen by hostess for surprise birthday party for out of town guests - she couldn't have picked a better hotel!

    5
    « BW »

    Enjoyed our stay at BW Gateway Grand. Comfortable, affordable and worth being a little out from the busier areas of Gainesville, FL. Breakfast could include a wider selection of healthy choices, a breakfast meat (bacon or sausage).

    5
    « Wonderful experience! »

    Staff was friendly and helpful. Room was clean. A/C was cold and shower had hot water. That's all I ask of a hotel and BW constantly exceeds my expectations. I've stayed on business in that past for an entire year while working on a construction project. You get to know the staff and they treat you like family.

    4
    « Fit our needs »

    Very good overall. There was a problem with our AC and we were immediately moved to a new room. The staff was friendly and helpful. My only complaint was that I did not find the bed comfortable. The mattress easily moved around on the bed frame.

    5
    « Staying Every Time I Come to Gainesville »

    Absolutely love the atmosphere! Front desk clerks have always been SUPER friendly. Rooms have been VERY clean and stylish. This is my 3rd time staying and I definitely look forward to staying here each time we need to come for my daughter's sporting events!

    5
    « A beautiful hotel with everything you need »

    This hotel is truly stunning to see. It is the most impressive Best Western hotels I've ever seen. The staff are friendly and helpful and the rooms are clean and comfortable. The hotel has a restaurant/lounge right on premise so you don't have to leave at all if you don't want to. Food was good and enjoyed the lounge. The pool area is very resort like and beautiful also. Would highly recommend this place to anyone.

    5
    « Great stay »

    Front desk staff was helpful and friendly. I was very pleased with the service, room size and comfort of the bed. I don't travel often but will check to see if there is a Best Western available when I do.

  • 5
    « Third time to stay at this hotel »

    The room was clean and comfortable. The free, hot breakfast was very good. I did not purchase an omelet but they looked very good. This is a great place to stop while traveling. We will stay here again, if we are in the area again.

    4
    « Nice room »

    Nice. Clean. Big. Near interstate but not noisy inside. Nice relaxing pool area with small hot tub. Large room with love seat, Mini fridge, microwave. Staff was friendly. Fast food place within walking distance. Harley dealer across street.

    3
    « Good Hotel but lacking a few things »

    This Hotel was nice, but it lacks in a few areas - just needs a little attention. The Hotel and the rooms were Clean. The breakfast was O.K., but not the greatest. The overall look of the property was very nice, the staff were very nice, helpful and tentative. The beds in my room were listed as Queen's, but they were a Full size, no way a true Queen Size bed, and just wasn't the right firmness for my liking. The pool looked nice, (I did not get a chance to use it). Stayed here for Business/Training. The Hotel was near the facilities that we needed to attend and seemed centrally located, which it was, we didn't have to go far to find anything we needed. With a little bit of updating and/or attention to detail this hotel could be very good, but as I said - it was nice. If I were passing through the area, I would stay for a night or two, but probably not for an extended stay.

    4
    « Very Accommodating »

    We had to travel in to town at the last minute for a family emergency and needed a place to stay with our two pups since we didn't have some one to watch them. Ana at the front desk could not have been more accommodating, kind, and simply wonderful! The gentleman who greeted my husband was very kind and our check in was seamless. The room was exactly what we needed. The ONLY reason why I can't give them an excellent is that the bathroom tiles could have been cleaner, but otherwise I definitely recommend this hotel.

    5
    « Beautiful, and a pleasure! »

    I stayed there several days because I came in from another city to have dental surgery. I found this hotel to be like a very high-star hotel, but with a lower price. A pleasure to stay in! The place is lovely, it has ever amenity, the design of it and lobby are beautiful, the employees are helpful and at the beck and call of the guests, the bed and pillows are sleep-inducing, and it is clean and the breakfast is quite good. They even provide fresh cookies! (But I couldn't have them due to the dental surgery). I'll be staying off and on for the duration of my year-long dental treatments.

    5
    « Shantel and Kathy »

    As always those two have gone way beyond the job. Their remember everything from the smallest to the greatest details about our annual event. Before we can tell them what w Ned they already have it waiting on us. There's nothing we ask of them they do not provide . You truly have a blessing in these two. I hope you continue to appreciate the jewels you have.

    5
    « Lacrosse Banquet »

    We held our annual Girls Lacrosse Banquet here and everything was really wonderful. The wait staff was kind and helpful and everything was done just the way we asked. I'm hoping we get to use this venue again next year. Our servers Austin, Bob, Katherine, Cyndi, Ebony and their supervisor, Mark, were awesome to work with!

    4
    « Good stay »

    Our stay was only a few hours due to just passing thru. The hotel staff was nice & efficient & fast. The room was clean & very spacious. The hotel has a lot to offer and wished we had more time to enjoy the amenities. I will definitely keep this hotel in my saves for the future.

    5
    « Best Western »

    Very nice place to stay. Room was very nice and clean. Pool area awesome looking although we didn't get there. Great staff and breakfast was okay except something broke and they had no hot eggs that morning..

    5
    « Nice comfortable Rooms »

    Friendly service and good location. Got two rooms that were adjoining and we were very happy. Convenient location to the hospital and other sites. Housekeeping was very thorough and the rooms and hotel are well kept.

  • 5
    « Second Stay »

    This was our second stay at the Best Western Gateway Grand. We chose this hotel because of our positive first stay. We weren't disappointed. The rooms are clean and tastefully decorated. The beds were comfortable. The sink is separate from the shower and toilet facilities which is helpful when three females are staying in a room. The breakfast contained the basics such as cereal, muffins, boiled eggs, french toast, oatmeal, juice, coffee, etc. Omelets are available for a $3. fee. The breakfast area was crowded but additional seating by the pool was nice. When visiting Gainesville, we will definitely consider staying at this hotel.

    3
    « Okay »

    close to our destination was the reason for choosing, the hotel is in need of room updates, the continental breakfast is nothing at all like the Holiday Inn continental breakfast. If you are a breakfast eater, plan to go out for breakfast. Staff and Front Desk are friendly. Access to the Hotel is easy, getting out is not so much, no traffic light at the intersection of a fairly busy road. Its okay to make U-turns in Florida so learn how to do that.

    5
    « Excellent Service and amenities »

    We stayed here on our trek from Canada to home in the Florida Keys. The property is beautiful and well maintained, the food in the Gator's Den Grill is delicious, the breakfast is better than any we've had in a long time: fresh hot oatmeal, eggs made to order, and good coffee! All at a reasonable price.

    5
    « Hidden retreat... »

    Best value for the money in Gainesville. I have stayed at other B.W. locations and this one is a GEM. I have stayed there twice in last two months and will gladly stay again. Its tucked away from the highway and the interstate noise is not an issue.

    4
    « Definitely Met Expectation »

    Most hotels in Gainesville are Interstate chains that are very predicable. The Best Western Gateway is also predicable - but in a good way. I have stayed there several times and have enjoyed each stay. It was clean and I felt safe there. The bed was quite comfortable. The high speed internet was actually high speed. The pool area was nice. The staff was efficient and prompt. The cost is overpriced in my opinion. A business person may can afford to spend $150.00 and up for a room, but for a person traveling for pleasure, that's a little steep for many of us. Everybody knows to stay away during football season if you are not there for the game. At other times, it is a quiet, relaxing place to stay. It can be hard to locate on the first visit. A larger, more visible sign could be used as it takes a while to get used to Gainesville's street numbering system. A good, trustworthy place to stay if you've got the money.

    4
    « Highly Recommend »

    Service and Bed were the BEST! Great breakfast, plenty to choose from and staff kept it clean even with all the commotion of a youth soccer team enjoying breakfast at same time as me. Great Location too, easy access to the 75 making it only a 10-20 minute drive to almost anywhere in Gainesville. I was on the 3rd floor and did not hear anyone else in the hotel when in my room. Slept like a baby!

    5
    « Excellent hotel choice! »

    This was our first stay at this Best Western and found it to be perfect for us. The room was quiet and comfortable. We'll be back. We didn't have a chance to use the pool but the pool area was large and inviting. We particularly appreciate the omelet option at breakfast. Staff was friendly and accommodating.

    5
    « Exceptional Service »

    My recent stay at the Best Western Grand was outstanding. The grounds, rooms, and associated facilities were clean and well-maintained; the bed was comfortable; and the rooms had helpful amenities (breakfast bar, fridge, etc.). Everything worked the way it was supposed to, except my phone's alarm because I slept so soundly, I slept through the alarm. But what made my stay exceptional was the friendly, efficient, professional service provided by Nina when I checked in! And her penmanship is amazing!!!

    5
    « SERVICE - The BEST EVER! 1-million Likes »

    This is by far, THE BEST Customer Service Hotel I have ever been to. The hotel is recently renovated with beautiful pool and tropical decor, free continental breakfast, clean-spacious room. But what attracts me most are the beautiful hearts of every staffs here. Everyone at the counter greet me with a GENUINE.... I mean, REALLY GENUINE-WARM SMILE. They are always ready to address my request. A few weeks before I arrived, I find out that the hotel offer free shuttle to UF-Shands facility. This is great since I don't have to worry about commute. What makes this even better are the drivers: Karl, Brian, and Mike. They all provide superb service and should receive 'Employee of the Month'. Friendly, courteous, prompt, responsible, professional.... what more can I ask? Just to give you an example: I changed my pick up schedule almost every day, and they endorse all my need with kind attitude. One day, I messed up on the schedule, and Karl arrived an hour early. His response? "Don't worry, I can wait for you." With Brian and Mike, polite is an understatement. Being greeted with kind and respect every day make my experience at Best-Western Gateway Grande an enjoyable one. Do I recommend this hotel? YOU BET!

    5
    « Fantastic Service »

    I have been staying at the BW Gateway Grand for business since Jan 2016. I come into FL weekly and I have to say the staff here is great! Carl, Ron, Guy and Mike are the drivers that pick me up from the airport and they area all very friendly and outgoing. They have let me know the fun things to do in town and always welcome me back with a smile. The desk staff is also very accommodating, Tyler, Forrest, Carl and John are all very sweet and know me as soon as I walk in the door. The place is clean, quiet and relaxing. I love it here! It is my home away from home!

  • 5
    « Must Be No 1 BW in Florida »

    We just happened upon this BEAUTIFUL Best Western right off the Interstate in Gainesville FL. The setting is lush, the exterior is tropical, and the interior is a cut above. Staff were extremely cordial & ready to assist. The complimentary breakfast buffet offered individually-made omelettes for $3. I would strongly recommend this location ($159).

    5
    « Business trip »

    Nice Hotel, comfortable bed, breakfast could be better. charged $3.00 for eggs. Good location ,close to I-75 and Gainesville area . The staff were freindly and made sure my stay was what I expected. I would reccommend this hotel if you are visiting the Gainesvi,lle area and need a ncie quiest hotel with restaurant.

    3
    « First trip to Gainesville. »

    I have to say that the staff was great and they tried really hard.. They were receptive to our needs and tried to help us. We spent four nights at the hotel. The room was clean but a bit "tired." The TV didn't work on all stations and couldn't be fixed.The staff was sympathetic about that and even brought us a dessert treat and took 10% off the bill. The free breakfast was okay, but not up to the standards that you see in most hotels these days. I wish they had provided "real" cream for the coffee rather than the liquid coffeemate stuff and the little creamer pods. We had Easter brunch in the ballroom, the food and the service were so-so and there was zero ambiance in the room. We will be returning to Gainesville, but I think we will try another hotel.

    5
    « Great experience »

    We arrived after a long night and day of driving and were very pleased with this hotel and its amenities. Nice room with a king-sized bed and a wall half-way across the room to separate the bed from the living area that included a sofa-bed. This was where our kids slept, and it was really nice to have a bit of privacy from the kids, that is often not a possibility when staying in a hotel! We arrived early enough to enjoy a swim in the pool, which was too cold to actually get into, however we did enjoy the hot tub next to it a lot! We ate at the restaurant attached and were very pleased with the food and service there too. Breakfast in the morning was good and included everything we needed, plus a few treats. The staff were very courteous, well-prepared and helpful and we felt immediately at home. It was a great way to start our vacation!

    1
    « Don't book through Best Western International »

    I booked a room for 3 nights using Best Western International website. The bottom line is that the Hotel said "We can't help you - you booked through a web site - BWI" They would not accept that BWI was Best Western International and just repeated that web sites spoof real sites. I had an email confirming the reservation with the BW logo. Meant nothing. The cost was $170 plus tax. The room was not clean, the view was of the garbage bin, which was used late at night and early in the morning. I have stayed in much nicer and cleaner $50 rooms. Our only recourse was to cancel night 2 and 3 and find a better Hotel.

    4
    « NICE STAY »

    I stayed on a business trip. I did not notice the noise from the interstate. The only problem I had was that I went to get water from the little cooler that had water, ice, and lemon in the lobby and a chunk of mold fell out into my cup. Other than that my stay was great. I didn't even hear the cars passing by on the interstate.

    5
    « very comfortable and clean »

    We were quite pleased with our room! We where quite surprised by the size of our room, with a separate living area, and small kitchenette. Staff where very nice and helpfull. we ate at the restaurant there, fantastic meal! We could not here anybody out in the hallways, which is a big plus! Would say this is one of the best Best Westerns we have stayed at.

    4
    « Nice Stop »

    Stopped in on the at north. Found it trip advisor. Hotel was very nice. As mentioned other times the reception area is very nice. The desk clerk was very helpful asked many questions trying to get best rate. They gave us a coupon for free appetizer at the restaurant. We had dinner at the restaurant and it was very good. We used the pool area. It was very nice with a pretty good size pool and hot tub. Free breakfast was adequate with all of the basics. You could order eggs made to order for a fee. Checkout went very smooth. All staff we encountered were very friendly and helpful.

    4
    « Clean and Spacious »

    Stopped here for 1 night driving through Gainesville and was pleasantly surprised. The room was clean, with plenty of space for our family of 4. The staff was very friendly and there is a small restaurant attached which had good food and great service as well. Breakfast was included and had a variety of healthy options including gluten free and vegan as well as pastries and make your own waffles. If I am in the area again I would stay here. Great value for the price!

    5
    « Highly Recommended!!! »

    We have been to other BW Hotels but this hotel exceeded our expectations. The room was very clean and comfortable, the staff is very friendly and helpful. And the restaurant has great choices, food is great and the service is excellent!

  • 5
    « GRAND SURPRISE! »

    From the moment you step inside its obvious this hotel is a cut above the average Best Westerns! The two-story lobby with a grand entrance and decor welcomes you. There is a walking bridge overlooking the lobby and large dining room area. And the POOL! The front desk clerk was pleasant and kind when we arrived at 2 a.m. after flight delays. The room was surprisingly large with a double closet; small kitchen area with a fridge, microwave and sink; a new tile shower with a hinged glass door inside a separate room with the toilet so no bathroom sharing required for the sink, mirror and large countertop; a sitting room with a couch, chair and work desk with chair; and a king sized bed with end tables, adequate lighting, another comfy chair, side table and large flat screen TV on a dresser situated between the bedroom and sitting room. And... It was updated, spotlessly clean and tasteful. And... Quiet and comfortable. My only complaint would be the entire hotel was hungry at 8:30 - 9:00 am for the yummy complimentary breakfast. Lots of table sharing but alas, only one empty chair for the two of us. The $3 made-to-order eggs or omelettes line was too long for our short time allowance. To the hotel's credit, it was at 100% capacity with families and groups on this Easter/School Spring Break Saturday. Not a bustling business traveler in the bunch. One wonderful added touch was a laminated card with A Traveler's Blessing propped on my pillow. It wished us safety, rest and peacefulness as well as prosperity and blessings in our endeavors. I truly felt welcomed and will definitely be back.

    3
    « Pets Welcome »

    Very comfortable room and was able to accommodate our dog for an additional $20. And there is an animal hospital just up the street. Free breakfast is not so free if you want eggs to order. Attached restaurant is convenient and there is another nice restaurant within walking distance. Random soccer field is a nice area for Fido to roam or kids to run around.

    5
    « hotel stay »

    all the staff were very nice. and helpful. the food was good as well as room service food very got. check in was fast as well as check out. i well tell my family and friends about our stay. thankyou so much for the great stay .

    5
    « Great staff, nice outdoor pool »

    Stayed here for my sisters wedding. My wife and 4 kids. Pool is outdoors, really nice, not too much chlorine and clean, hot tub. Staff is super attentive and nice. Recently updated it seems. Kids liked it. Heard restaurant has great food. We had other plans and didn't eat there. Folks were at the pool calling in orders and staff would deliver to pool area. Everything worked. Would definitely stay here again.

    4
    « Adequate value »

    A little pricier for similar amenities in equal quality hotels in the area. Rather noisy and chaotic breakfast area. Otherwise, excellent service, very comfortable rooms. Very clean all over. Convenient location to activities in Gainesville, especially Santa Fe and NW area.

    4
    « Quiet New Years Eve »

    We stopped in Gainesville at Best Western on our way to Naples. It was New Years Eve but we do not party anymore so we enjoyed a quiet dinner at Gators Den Sports Grill which is attached to the hotel. The hotel offered a discount coupon and we could walk so we did. We enjoyed the restaurant and having a clean comfortable place to stay for the night. The Best Western Gateway Grand is just that, Grand. The lobby made me feel like I won the lottery. I would book this hotel again.

    5
    « Great meeting location »

    My department at UF has been holding our annual research seminar at the Best Western Gateway Grand for 14 years and we've had a wonderful experience every year. The Director of Catering, Jorge Negron, could not be a more customer-focused individual. He ensures that a stressful day goes smoothly. Also, the catering and catering staff have improved over the years. The whole team has been extremely helpful. Although a little out of the way from the university, the cost savings and excellent customer service make this venue a preferred venue over the closer, more expensive alternatives.

    5
    « Banquet and room accomamdations »

    My son just got married this past weekend. We used this hotel for both the rehearsal dinner and the reception. Everyone was exceptionally accommodating. Mark one of the banquet set up managers even went out of his way to accommodate my friends after the rehearsal dinner. Without exception all of our family and friends who mad the trip for the weekend were amazed and extremely happy about how helpful and nice everyone was and how clean the rooms were. Highly recommend them for a wedding reception and overnight stay.

    4
    « Super Hotel »

    Will be going back to this area and this is where I plan to make my home away from home. Great staff and Great room service. Awesome Breakfast and pool area. Close to highway and lots to do in the area.

    5
    « Not Too Grand to Love... »

    The First Commandment of hotel travel is, unless you have a tassel in the graduating class, never book a room in a college town; a motel there doesn't have a chance against the party crowd that leaves the rooms as trashed as their war zones at home. Of course, this only occurred to me too late when I was already heading off the I-75. What appeared instead was not only a reminder that rules should be broken, or at least tested, but a vision of such elegance and stately dignity that any seasoned road warrior, already calloused by madding crowds and shopping malls, motel rows next to fast-food outlets, must think they have arrived at a grown-up version of the Magic Kingdom. Welcome to the Gateway Grand. The Grand, in this case, is not one of those puffy overstatements at all. A regal courtyard entrance is a rebirth of those handsome cottage-style resorts of early Florida, sometimes even referred to as the "Pink Ladies" for their flamingo coloring and while no longer pink, the sprawling scale and spacious grounds clearly belong more to a gracious era of Broadmoors and Breakers than today's interstate boxes. The long driveway and circular entrance are not just movie set props; the lobby itself is a two-story elegant reminder of wrought iron balconies and great hotel showmanship; the reception desk is also dressed for the occasion-- even though you still have to carry your own bags. And this, you are telling yourself, is still a Best Western? Nothing here disappoints from then on; in fact, the real show is as good as its opening number. The rooms are tailored and tasteful suites of decorator colors, as handsomely fully equipped as small apartment; the bedding, mattress and pillows, actually feel fresh and new; the lobby and breakfast area are next to a pool and courtyard the equal of any luxury resort; the Fitness Room is equally professionally laid out, and, of course, there is not only a restaurant, but a smart Sports Bistro with its own style and freshness, and room service as well. The breakfast hour avoids the usual steamline clichés and even offers for a slight ($3!) surcharge an omelet and fresh eggs station. In short, it's the kind of place that makes you wonder why you are going anyplace else, and inquire a bit about how this Grande Dame of the 20's became a Best Western anyway. We have not forgotten that First Commandment. What about that certain nearby University of Florida? The Gateway Grand is just far enough way and located on its own quiet cul de sac to let others take the brunt of that youthful punishment. It remains, literally, in a way it had probably always been, in a world of its own. For this traveler, it remains among a small handful of great and memorable hotels, almost all of them charging three or far more times its rate. It also seems so far out of the ordinary that it has not only been overlooked by its own college town, but by those bureaucrats who actually run Best Western. The BW chain is currently hard at work upgrading its "brand image" into "Plus" and "Premium" categories at price boosts to match. And so, we asked, where did the Gateway Grand fall? Plus or premium? It turns out it failed to qualify as even a plus-- because it has only one elevator. Go figure. Enjoy the Grand on your own.

  • 4
    « Nice Pet-Friendly Hotel »

    We stayed here for one night along with our two dogs in a trip from South Florida to Georgia. This hotel was clean, comfortable and quiet and perhaps one of the nicest pet-friendly hotels we've ever stayed in. The bed was particularly comfortable, as though the mattress had been newly replaced, and we enjoyed a great night's sleep. The continental breakfast was just that so don't expect anything more. For an up-charge of $3, eggs to-order are available. We thought it was unusual that there was no fruit available so my recommendation to F&B management would be to include a bowl of mixed fruit at breakfast. I am allergic to gluten, eggs and dairy so I could only consume juice and coffee for breakfast. Fruit is a healthy food option that guests like myself would appreciate and it is easy to order and manage.

    4
    « Nice hotel »

    Stayed one night while traveling home. Very attractive property. Has very nice pool area. Well decorated rooms. Spacious hallways and lobby was very quiet in room. In a nice peaceful area near interstate. Had wall thermostat (a plus! )Reasonable price for what is close to an upscale hotel. A couple minor negatives, no express checkout seems odd for a 152 room hotel and the complimentary breakfast has a three dollar charge for an omelette. Tacky! Someone at corporate needs to rethink this!! Even was told of this upon check-in. Would recommend this place! Staff friendly.

    4
    « Great hotel for visiting University of Florida »

    Stayed here a college visit to University of Florida with my daughter. Easy on and off 75. Close to college. Friendly staff. Restaurant on premises. Close to Publix and Walgreens. Clean hotel. I would recommend if in the Gainesville area.

    5
    « Great place to put on a celebration »

    This was the 3rd time I've been there and every time it was great. All the staff was helpful and friendly and the food was very tasty. The atmosphere was very pleasant and clean. During the night on the dance when the older crowd looked lost tring to keep up with the modern dance steps a wait staff member by the name Joanne went above and beyond to quickly teach us the dance so we didn't look to lost. . It was a very pleasurable night full of laughs and fun. Donniechase1900@gmail.com I would definitely suggest this place if you are looking for a place to hold an event in Gainesville.

    5
    « Party venue »

    It was an awesome venue to hold a party. The staff was amazing and very helpful. Especially a specific staff member Joanne. She was such a big help when needed and always available and helpful . She even directed the party on how to dance. We were all grateful for her for helping us not to look clueless with modern dance steps. I've been there a few times and she and the rest of the staff have been amazing . A great place to stay and have an event.. Thank you Joanne.

    5
    « Great reception »

    Karl in the reception went above and beyond in order to fix the problem that arose when we were checking in. Our reservation had been filed for the previous night, so it took a little work to get everything squared away. End result: we were very happy with our room and even more with the free dessert Karl treated us to, thank you it was delicious.

    4
    « Great Comfortable Hotel »

    I thought this hotel was very nice, and we enjoyed staying there very much...updated, Clean and very accommodating...would highly recommend this hotel...It also had a great complimentary breakfast & GREAT Coffee, which is very important to us...Ana was very nice to deal with....

    2
    « Surprised by the quality of hotel »

    I have enjoyed Best Western Hotels in the past so this experience came as a surprise. The room was in desperate need of remodeling. Sofa was soiled and chair sagged. Carpet did not look clean. The windows were very dirty, so dirty in fact that you really could not see out of them. Anxious to leave in the morning.

    4
    « Lovely building »

    This is really a lovely building. The room was a mini-suite and was lovely, clean, and very enjoyable. The divider between the bed area and the couch area allowed me to get up before my husband and read. I love that -- having an extra space. The only thing I thought was lacking in the hotel was that the breakfast featured an omelette option (for a small added cost) but no egg and meat option for those not choosing the omelette. Most BWs do offer scrambled eggs and sausage these days as part of the breakfast buffet. The problem with omelettes -- you have to wait for them to be prepared.

    5
    « Successful Business Meeting/Conference »

    We recently held an important statewide training institute at the Gateway Grand. The banquets manager Allen and staff member Shantil were able to anticipate and meet our needs and solve any issues quickly and efficiently. Shantil made you feel that your satisfaction and your event was the most important thing that day!

  • 5
    « Excellent service »

    We recently held a large meeting at the hotel and we were very satisfied with the service provided. Shantil worked very hard to meet our banquet and meeting room needs. If I asked for something, she quickly responded. Alan was also extremely helpful and anticipated our every need. Sheila in the breakfast area was kind enough to bake my waffle for me when I couldn't quite figure out how to manipulate the waffle maker.

    5
    « A great hotel suprise »

    This is the second time we have stayed here and once again our stay was outstanding. First, they are pet friendly, which is often a requirement for our trips. Secondly, the hotel is not like any other Best Western we've ever stayed in. The interior and exterior look like we are at a Hilton property. Plus the staff are so friendly and helpful. They go out of their way to accommodate any request. And the best part are the $3 breakfast omelets. It takes hotel breakfasts to another level. They have a beautiful philosophy that is posted in every room about treating the traveler as they would wish to be treated. We have been so impressed that we go out of our way to stay there.

    5
    « Wonderful & Cozy weekend »

    Excellent staff, kind and polite! This location is gorgeous. We came to Gainesville for a wedding in Alachua.The entire wedding party, family and friends stayed here due to the great rates! Publix, walgreens, wendys, BK, gas station etc, only 3 mins away. Very convenient!

    4
    « Good breakfast and attentive staff. »

    This hotel was booked for my husband and I by a friend. The lobby was very inviting and the rooms were clean. They serve a free continental breakfast and for $3.00 you can add a customized omlett. The breakfast was very good. There were two groups of wedding guests staying there that weekend which added to late night hallway noise and my neighbors apparently had children in the room who were playing very noisy video games. By 11:45 p.m. I had had enough and finally called the front desk. Within ONE MINUTE they had resolved the problem. I just wish I had called them sooner. I will definitely stay here again.

    5
    « You Won't Be Disappointed »

    Whenever I stay at a hotel, I can always judge its quality by the cleanliness of its sheets and bathrooms, and the variety of its provided breakfast. This hotel gets a 5 out of 5 in my book! I have never feasted so well at a hotel-provided breakfast. There were waffles, pastries, bananas, yogurt, sausage breakfast sandwiches, cereal, hard-boiled eggs, bagels, and an assortment of coffees, teas, juices, and hot chocolate. I was very much pleased, and if I am ever again in the Gainesville area, I will gladly stay again.

    5
    « Best hotel experience I have ever had. »

    I have traveled a lot in my 69 years, and I have never felt so comfortable in a hotel. It is a welcoming, tastefully decorated hotel with lovely landscaping, quiet and clean rooms, and all the amenities. The layout appears to have been designed with guest comfort and enjoyment as top priorities. The lobby and dining area are conducive to visiting with friends in your travel party, and yet there are lovely areas for enjoying quiet alone time for visitors traveling solo. The pool/jacuzzi area, with open or covered seating areas and beautiful landscaping, also provides spaces both for visiting or for relaxing alone. I was in Gainesville for a wedding with its memorable and joyful reunion of family and old friends. Following a delicious breakfast, many of us remained in the dining area for quite a while, chatting and feeling the joy of reunion and "catching up". Staff were not only friendly and helpful, but they more or less set the tone for a hotel with a particularly warm, comfortable and relaxed atmosphere. All staff were wonderful, but I will especially mention those with whom I interacted: Brian, Forrest, and Karl. They definitely set the tone for our sense of feeling genuinely welcome. For a wonderful four days we felt that we had a home away from home. (One more note: complimentary airport shuttle!)

    5
    « Banquet was a great .... »

    The food, service, venue was a Hugh success. The Gateway was ready and met all our needs. The service was fantastic and I heard many comments about how great the food was. They also comment that the servers were awesome especially Forrest??????

    4
    « One of the Best Best Westerns »

    We were traveling with a small dog around the holidays, this hotel was able to accommodate our little friend. I must say this place was great. it is right off of I-75 so you are less than a 1/4 mile from the ramp. (not noisy at all) and the staff was extremely friendly from check in to check out. The breakfast in the morning was very good and they had "breakfast on the go" bags by the front desk which were convenient. The rooms are large with a seating area, kitchenette and king bed. We are in the area often and will definatley stay here again.

    4
    « Weary Midwest Travelers »

    When we decided that Gainesville would be our stop for the night, I started searching for a deal. We wanted a nicer place, preferably with a restaurant attached or close by. There are only 3 star out of 5 hotels in the area so I chose this one because of the restaurant attached. We had driven 14 hours and wanted out of the vehicle. It is definitely a 3 star. It is older but clean in the room. I thought the common areas could have been cleaner. No kings available so we were given doubles but they were comfortable enough. The sports bar was good and convenient. The servers were attentive and food was good. They have some local brews which we love and they were good on tap. All in all, for the Priceline deal, it was good.

    4
    « Breakfast?? »

    During the Christmas season the hotel lobby was beautifully decorated. Personal was friendly and seemed happy. We were disappointed with not being informed that there was a fee for breakfast, when we booked the room. Also, when they remodel, a chair height toilet would be nice. Next time I will enquire about a room for my mobility issue.

  • 5
    « Great Place »

    No complaints. staff was great, hotel/room was very clean, decorated very nicely for the holidays. Would stay again. onsite restaurant was good. great service and the food was surprisingly good for a hotel restaurant.

    3
    « Quick Stay »

    Hotel was very nicely decorated for the holidays and the service was great. Unfortunately, the room layout was a bit awkward and somewhat uncomfortable for watching TV which was shared between the bed area and the living area. The problem was that the tv would not twist all the way to either area so you had to watch TV from an angle either way. Also, the A/C units sound like a freight train when they are on. Okay for a quick stay, not recommended for lengthy stay is you want to get sleep and watch some TV. Overall, the service was good.

    4
    « Not grand but good for pet people »

    Our first glimpse of this hotel and conference center lived up to its majestic name; inside things look a little tired (the walls remind me of hospital decor). But thanks to a comfortable, non-squishy bed and the warm welcome to our dog (complimentary treats, grassy grounds and affordable $20 pet fee, the Gateway Grand was the right place for us. Bonus: the on-site sports bar serves tasty, reasonably priced comfort food. My husband pronounced his steak the best he's had in a while.

    3
    « House Cleaning »

    Better make sure the cleaning people are double checked to insure your room is cleaned. This is the second time during a visit they dropped the ball. Also, if you need an urgent package delivered, you better check with the front desk every fifteen mnutes becuase despite their assurances, they may fail to contact you.

    5
    « Orlando Trip »

    I have stayed on my way back to Kenosha, WI at Best Western Gateway Grand, Gainesville, FL location. Location of the hotel and Lobby ambience were excellent. Room was very clean. Breakfast was good. I will defineltely stay here if I am in the area.

    5
    « Florida trip 2015 »

    Excellent hotel right off I-75. Very clean. Nicely decorated for Christmas. Beds are very comfortable. Breakfast was free and outstanding. Many impressive continental breakfast items, oatmeal, omelets made to order for a small charge, Jimmy Dean breakfast sandwiches, we were very impressed and energized for the day's drive.

    3
    « Hotel »

    Average hotel - average room - Needed to be updated. We were given a handicap room although we did not asked for it. They said it was because we made the reservations thru Hotels.com. The bathroom in particular was very dated and needed repairs. The sink water faucet did not have any water pressure at all.

    5
    « Decent Hotel, good location and close to Highway »

    Rooms condition was good and it was mentioned in the Tripadvisor. I did called up the hotel (though not needed) as we were reaching there way past midnight. Good front desk (Mr. Bob on the checkin day). Decent breakfast. Will surely stay there in future.

    5
    « a very grand hotel »

    look like a mansion when we drove up and it was very impressive especially the price we paid .the Christmas decorations we magnificent .the restaurant was ok the air was broken when we were there so that's not fair

    5
    « Best Hotel in Gainesville »

    We have stayed at this Best Western 3 times in the last 5 years and have been totally satisfied with everything. It almost felt like we were staying at a relative's big house. The Christmas decorations were beautiful. The place felt like a cozy, warm, loving home.

  • 3
    « So So Hotel »

    This hotel charges at the high end for the area but is very average except for the public areas. It is far from popular venues It was obvious the rooms weren't vacumed as we found a pacifier on the floor. The shower dripped and the tissue box was empty.Because it has a large conference/party venue it is hard to find a parking space after 7:00 PM .

    4
    « Friendly and comfortable! »

    Nice, friendly hotel, convenient to Rte 75, Univ of Florida, Shands Hospital etc. Pleasant lobby was decorated beautifully for the holidays. Rooms are clean and well furnished with sitting area, small fridge and microwave. Front desk recommended 3rd floor room - there was a large Holiday party on the first floor, but I never heard a sound. The outdoor pool and hot tub area is nice and clean, also has a fitness center. Complimentary breakfast off the front lobby. Would stay here again!

    5
    « Pleasant Stay »

    Came to Gainesville to visit the University of Florida's libraries and chose this hotel because I'd stayed at it about 10 years ago. The hotel is just as nice as when I stayed here before. My room was clean, well maintained, and I was able to get a good night's sleep. For a reasonable rate, I had 2 queen beds, refrigerator, microwave, wet bar with sink, and a separate sitting area with sofa and coffee table. The hotel offers breakfast for its guests, and includes fruits, juices, cereals, waffles, muffins, hard boiled eggs, bagels, and coffee. The only charge is 3.00 for freshly cooked to order eggs, either scrambled or omelet, in which you can select the condiments you'd like. My omelet was delicious and I found this to be a nice touch to the usual breakfast buffet offered by many chains. There is a good restaurant on site for other meals with a menu offering a variety of sandwiches, main dishes, and salads. It has a complete bar, featuring sports broadcasts on various TV's, but it is quiet enough to carry on a conversation, and it is ok for families with children, as it is not a typical sports bar. If you prefer to eat somewhere else, there are restaurants nearby within 10 minutes, or you can easily get into the heart of Gainesville in a short period of time, which I did, to sample local fare one evening. There was a pool but it was chilly while I was there so had no opportunity to use it. The hotel is not too far from the University of Florida and I had no problems getting to and from the campus. One hint, if you are visiting UF, do check on parking policies. I recommend getting a visitor's parking pass, available at the school's Transportation office, all of which you can Google. This will make your visit to UF more pleasant, knowing you don't have to worry about getting ticketed, or finding a place to park. Overall, hotel service by the front desk and other employees was friendly, yet professional. When I checked out, the front desk guy on duty was very helpful in assisting me when I needed it to revise the remainder of my stay in Florida. I needed to get away from the unexpected cooler weather I encountered at the end of my 2 day stay. I had hoped to visit several outdoor, local attractions, and travel to others in the region, before heading back home. Someday, when it's warmer, I'll be back to enjoy these attractions, and plan on staying in this hotel when I return!

    4
    « Great Hotel »

    Second time staying at this hotel! Service has not changed! A great place to stay, quiet, dynamic staff! Staff quick to take care of an issue we had with our room. Moved us to a much nice room. Breakfast is okay, would like a few more choices however. Being a hotel in Florida...maybe offer biscuits and gravy!

    5
    « Therapy stay for a week »

    Very friendly staff. Fresh baked goods in the front everyday. Nice rooms. Laundry room. Beautiful grounds. The lobby was decorated so nice for Christmas. Pool and hot tub area was clean and a nice place to sit during the day. We really enjoyed our stay! Was a better stay than I thought it would be. The only recommendation I have is the trash can for recyclables be a different color so you can differentiate.

    4
    « Very nice facility convenient to I-75 and University of Florida, 20 min to airport »

    We had a small suite with a king size bed and a queen size convertible couch. It was nice to have a small refrigerator, microwave and coffee maker. Breakfast is included with exception of custom omelets at small additional charge. Hot coffee was always available off the lobby. We didn't visit the attached bar and restaurant but noticed it was very busy. When we visit Gainesville again, it will be our hotel of choice.

    3
    « What I Expected »

    It's a Best Western so I didn't expect much, but was pleasantly surprised by the great customer service at check-in and check-out. The only thing that makes me rate the hotel at three stars is the rooms. I could barely walk in the bathroom to get in the shower because the door opened right up against the toilet. The rooms just need a makeover and the place would be amazing! Since we were here in December the lobby was decorated really nice with decoration and a Dickens Village that my kids loved looking at!

    4
    « Well kept »

    This is our favorite hotel on trips to Gainesville. It's a few years old now, but is always clean and the staff is very friendly and well informed. It's not in the center of everything, but is close to whatever you need. The free breakfast is nice, but they also have the option of fresh omelets and scrambles for a small fee ($3 when we were there). It's also pet-friendly with a nice large field (and clean up facilities) for the you to walk your dog or sidewalked road-side areas if you prefer a longer walk. But the rooms never smell like a wet dog, which is a problem I've found at other pet friendly hotels. We stay here at least twice a year, it's not the cheapest, but as long as you're not looking for a weekend during Gator home weekends, it's reasonable for a nice room.

    5
    « A great stay »

    This hotel is situated with easy access to and from Interstate 75; it has a nice sports bar and restaurant, and is quiet. Additionally, it has many different pleasant aspects. I enjoyed walking on the grounds and speaking with the friendly staff.

    5
    « Quick Stay in Gaineville made Easy »

    Took the family to a Gator game and enjoyed our overnight stay at The Best Western just north of the stadium. A very pleasant staff, clean hotel and nice breakfast in the a.m. made our stay easy and hassle-free. Would stay there again.

  • 3
    « Been to better »

    The exterior appearance and name makes you think this site is fantastic, but we were a little disappointed in the cleanliness and inside. I always feel bad if I give a not so good review, the place has lots of potential, just needs some updating and scrubbing. We did not use the pool area, but from our room it looked nice.

    4
    « Catering services at Best Western »

    Attended a large event with over 200 people this week in one of the large banquet rooms. The service was wonderful, especially by Melvin, the server for our table. He was very attentive and was singing when we arrived. The food was good. Overall very good experience.

    4
    « Comfortable room, pleasantly unremarkable. »

    The most that can be said about this hotel is the relative benign nature of my stay. The room was comfortable and clean. There were no bad odors and the a/c was not too loud or humid. The "breakfast" was laughable but certainly no worse than other chains. The greatest asset is their location -- just off the highway and far from the Gainesville traffic (though also far from any decent restaurant).

    2
    « No hot water in the shower. We arrived 10:45 at night and left before 9 AM »

    Room was ok, just ok. When we went to shower in the morning, there was no hot water in the bathroom. There was hot water in the sink outside of the bathroom. We didn't have time to get someone to get the hot water fixed. We had to leave We were on our way to a convention in Orlando. We stayed in a beautiful room at the Waldorf Astoria there. In comparison, this room at Best Western was a ZERO.

    5
    « Great Night »

    Beautiful hotel, inside and out. Clean rooms. Would definitely stay here again. Stayed here last year. Lobby looks like a 5-star hotel....very nice! Bed was very comfortable, and so were the pillows. Our room, to our surprise, had a lounge area, with a sofa and a chair.

    5
    « Diamond in the rough! »

    Hotel was a little hard to find due to cities' sign ordinance, but well worth the effort. Beautiful hotel, lovely grounds, sports bar and grill on sight, (Gator's Den) had great food and our waitress, Tammi, was exceptional. Free breakfast was very nice as well as lovely eating area. Can't say enough "greats" about our stay there. Sadly, it was only 1 night. Definitely on our list to stay next time passing through there.

    4
    « Pet friendly and convenient to U of Fla. Small Animal Hospital »

    Have tried other locations closer to the small animal hospital, but more costly and not as easy to get into as this property. This location, Exit 390 is about 15 to 20 minutes away, but we found it to be a better pet friendly hotel.That is why we repeatedly use it whenever we have to bring our pet back for her checkups. You don't have to drive for miles to eat, as there is a restaurant connected to the hotel. It is open evenings or you can get room service. The food is great! Rooms also have small refrigerators and microwaves. The property is older but they have the lobby decorated tastefully for the fall season. The King rooms are quite spacious, so you have plenty of room for yourself and pet. Hotel has a breakfast bar, and also complimentary breakfast bags for their guests to take with them. In the evenings in the lobby, they usually have cookies and some kind of refreshment you can take to your room. When traveling with a pet all of these features help so you don't have to be away from your pet too long.

    5
    « Trip back home to FL »

    This hotel is awesome and the people who work there are the best and always friendly and helpful. The food in the lounge was as great as ever and like every other time I stayed was fabulous. I would recommend the Rueben Balls and New York strip with green beans. Super

    5
    « Great Place »

    This is the best hotel to stay when visiting Gainesville. I have stayed at this hotel twice before and was not interested in even checking out another hotel in the area. The hotel was so convient for me. I have stayed at this hotel on two other occasions and my plans are to stay again when I return to Gainesville.

    5
    « Great Stay »

    Great hotel, wonderful staff, very well maintained grounds and pool with lots of space, highly recommended! For the Harley riders out there Gainesville Harley Davidson is across the street. Listed as a Harley hotel but no motorcycle parking, covered or not. No set cleaning station, however when I spoke with the front desk they offered towels and a warm water hose hookup with in minutes, well done! GREAT STAY!

  • 3
    « Good Nights Sleep and Nice People »

    This is a surprisingly big hotel with a restaurant and bar. It appears to have been around a while but is very well maintained. The staff is friendly and the rooms are clean. Right off the freeway and across the street from The Cracker Barrel.

    5
    « Great Place To Hold An Event! »

    Hosted a car show/meet at this hotel a month ago and was impressed with the facilities but mostly impressed with the entire staff. Everybody was friendly, pleasant, helpful and cheerful even under fire. Our banquet staff (Mark, Shantil, Kaitzyn, Sara, Katherine, Caleb & Austin) did an AMAZING job setting up the space, and breaking it down for the 2 nights the room was required. All very quick to answer any questions and very professional. Highly recommended!

    4
    « Nice location »

    Great place off the highway. Fairly new building. I was surprised to find such a nice facility in this area. I did not realize that there are 3 different levels of Best Western hotels. This was considered the Grand, which is one of the higher levels.

    5
    « Gainsville Best Western »

    The look of the hotel was wonderfully put together and the fact that it was very Gator oriented was an absolute plus. The women that worked behind the counters where very helpful and were constantly smiling. I am a Best Western member and always enjoy going to a Best Western. Thank you.

    5
    « Visiting Family »

    While visiting my sister inGainesville in October my husband & I had the pleasure of spending 4 nights at this property. We found it to be quite clean & the staff was very friendly and the check in was quick and efficient. The Lemon Water and Cookies in the Lobby were a nice touch, as well as, the breakfast offered the omelette station was a nice touch. The property was a perfect location for us and it was nice & quiet. Overall it was a very enjoyable stay.

    5
    « Just like coming home again. »

    This has been the seventh time that my wife and I have stayed here and are already looking forward to staying again next year. The staff is great, the rooms are great just can't say enough about it. If you are anywhere near the Gainesville area this is THE place to stay.

    5
    « Nice Surprise »

    The hotel was clean, attractive, and very welcoming. The pool area was much nicer than we expected. The continental breakfast was pretty standard, but it met our needs, and the staff were friendly and courteous.

    4
    « Visiting family »

    The hotel was very clean & the bed was comfortable. The only downside was the A/C unit - it has an air diverter attached which causes it to blow directly onto the bed. When the air is blowing you have to really cover up but when it shuts off you find yourself getting hot and throwing off the covers. I did bring this to the attention of the front desk & was advised to set the a/c units fan to the "on" position, however, the control in our room did not function correctly. The manager said he would have maintenance take care of it. Other than that, we really enjoyed the stay. There is a restaurant/bar, large swimming pool, a fitness center and is very easy to access off of I-75.

    2
    « Once super Best Western goes to dump ...and dogs! »

    I am a Best Western Rewards Platinum member. I have stayed at Best Western Hotels throughout the US. I have also stayed at this facility back 0n 4/26/14-4/29/14 and had it been then like it is now, I would not have returned. I arrived on Monday 10/19/15 for a 4-night stay. The first night I used 20,000 Best Western Rewards points and I had a 2nd reservation for the following 3-nights at the military rate of $99 per night. My issues have to do with cleanliness and pets. 1. Cleanliness. I was absolutely shocked how dirty the stairs, landings and hallways were upon my arrival. Even the elevator floor, walls and doors were dirty! Spilled beverage stains on the stairwells and filthy dirty carpeting on the stairs and in the hallways. It remained that way until late Tuesday morning and then began to get dirty again by Wednesday. Seriously, how can you expect to earn high ratings and valuations for the price being charged with total disregard for cleaning. The room carpeting was also poorly vacuumed. This is the classic attitude that because you are the only Best Western in Gainesville FL...a very business market, that you can let the standards expected at a Great Western Grand go to crap. 2. I understand that pets are important to travels, but the hotel needs to consolidate them to a single floor. I received an upgrade to room 333 because of my platinum standing. Throughout the evening on 10/19/15, I had to endure the dog in room 336 barking constantly as the guest decided to go out for the evening. Then on 10/20/15, two small dogs left in room 334 barked (high pitch) for 15-20 minutes every time someone walked down the hall. Also room 336 dog added in to the chorus. On10/21/15, room 336 was back to the same routine. And yes, I did call the front desk on all occasions and Tonya even heard it herself on night #2 when I locked myself out of the room and she had to open my door for me. Honestly, they have went way down hill. Even the quality of the breakfast declined, and to charge for eggs after charging top-rate for your rooms. you have a lot of nerve. My reservation specifically stated a non-pet room. Seriously, this was like sleeping in a kennel. When I went to bed I put a towel at the bottom of the door and set my AC for fan-on versus auto to cover-up the barking . So disgusted, I actually for the first time in a long time went to a competitor who was non-pet (except service animals) with clean hall-ways, clean elevators, and also a considerably cleaner room! So I checked out a day earlier than expected on my stay. Had I been delighted, I would have stayed longer as I have at many Best Western hotels. Most Best Western Hotels get raving reviews from me on these and Trip Advisor, this hotel will not. GROSSLY DISSAPPOINTED! I seriously doubt I will ever return. Just sick I wasted 20,000 Reward Points on night #1. They have super people...especially Nina at check-in and Tonya during the stay and on check-out was also exceptional. Had it not been for the staff, this hotel would get the lowest ratings across the board.

    3
    « Pricy for overnight »

    I booked this hotel for the night on our trip back to Florida for the winter months. I knew the price but wanted to try it. I wasn't dissatisfied, we didn't use the pool or the gym, as it was late. The room need updated. The hotel is a non-smoking hotel, which we always look for. There is a pub onsite for some late dinning. The food was vary good, because Florida had a game that night it was very noisy.

  • 5
    « Studebaker Car Show »

    This is the 2nd time our club has hosted a Studebaker Car Show at the hotel. It was an amazing weekend. The managers - Jorge, Kimberly & Ron helped us plan some very special events and Jorge was there (with a cast on his arm) to help decorate the banquet room. Brian, Allen, Josh, Melvin & Adam and the folks at the front desk stayed busy helping through the entire weekend and were pleasant no matter what I asked them to help with. Amazingly, they were able with staff to set up the banquet room each night with only one hour between our event & the event preceding ours. I will never doubt their abilities in the future. Also, the folks working at the banquet were great - friendly and efficient. Many thanks to Mark, Shantil, Caleb, Katherine, Austin, Kaitlyn, Ana and Sara. Our stay could not have been nicer.

    5
    « Great experience »

    Comfortable beds. Big rooms but I would not recommend sleeping on the couch or the pull out. Those mattresses are so thin and uncomfortable. I didn't acutally sleep on it but it didn't look too comfortable. Clean and housekeeping was efficicnet. Friendly staff . Nice outdoor appearance. Good location when visiting the University and a great parent rate. Breakfast was disappointing though. Had to pay for omlettes/eggs. Most of the food was sugar based, donuts, breads, yogurt with fructose etc). Nothing healthy. I know waffles aren't healthy, but not even the ability to make waffles. That is one improvement needed. I would suggest bringing something healthy for breakfast.

    5
    « Return again and again »

    This hotel is top notch, inside and out. The employees are pleasant, competent and knowledgeable of the area. The beds and pillows are good quality and the rooms are a good size and very clean. I have stayed here six nights since I discovered the hotel and plan to stay two more in November. Even though this hotel is NOT a short distance from where my appointments are located I choose to stay here for the excellent accommodations.

    2
    « Best Western not the best »

    We booked this hotel in July for a UF football game in September. We were met at the front desk by a great staff who helped get a room ready for us early and provided us with game-day bags. However, the room we were in was on the first floor past the conference center and was terrible. The hotel was booked so there was no way to change. The room was clean, but certainly not more than you would expect from a roadside motel. I contacted the hotel regarding the poor stay and was simply provided with the typical "sorry" email. We will not be staying there again.

    5
    « Great value, great sleep »

    This hotel is just off the freeway. However, it's very quiet and located at the end of a dead-end street. Bikers, the Harley-Davidson dealer is just across the road. The room was clean, the bed was comfortable and the room had all of the expected amenities. Breakfast was very good, with an available omelette bar at a reasonable cost. The staff is simply outstanding! Wi-Fi was strong and reliable. There are a number of restaurants not too far away, or the hotel has a restaurant on site. The pool and hot tub area is very nice, with a large patio area. It's a great place to relax and cool off at the end of the day.

    5
    « Great Hotel »

    This is a really good hotel with lots of amenities and professional staff. The hotel is clean, quiet and even pet friendly. It was the nicest Best Western I have seen. It is almost next to I 75 and close to restaurants. It is only one exit to a shopping mall and to downtown Gainesville, Fl.

    3
    « Not Clean »

    Staff was awesome and helpful. Greeted me very well. But When I went to room for at 11 ; 30 pm I was shocked seing bathroom So dirty and messy. Curtains were far below par lever in Bathroom. Mold , dirt and hair on curtains. Not Acceptable at all

    4
    « Nice place to spend a few nights »

    We always enjoy our stay here-Very comfortable, clean and people are very helpful- our place to stay in Gainesville. Close to everything and a restaurant available. Lovely breakfast provided each morning.

    5
    « Sweet dreams »

    This hotel was hard to find from the interstate, but it is well worth looking for. We got a suite which was very nice and roomy. The room was clean, the bed was comfortable and they had Bath and Body Works soaps and hair products. The pool area is very nice and the surrounding view is very serene. The continental breakfast had a lot of items to choose from and you had the option of a $3 made to order omelet. This hotel is definitely grand and we would stay here many more times!

    4
    « nice,comfortable. restraunt slow service »

    the price was reasonable ,very comfortable and clean. people there are very professional and polite. would avoid the restraint there if your hungry and want to eat in a hurry. slow service in the restraint only, but nice people

  • 5
    « Weekend at the gateway Grand »

    I was there with family for an antique car show. ALL staff was exceptionally friendly and helpful and all of them greeted us with a smile and a great attitude. Grounds and rooms were impeccably clean and well kept. We will definitely go again.

    5
    « Pleasant problem free stay »

    Nice hotel, clean rooms, everything I needed for business. Even had a convenience store 1/4 mile up the road with friendly staff. Breakfast was included, but it was standard fare with nothing to get excited about, but did the job fueling me up for the day. Would use them again without a second thought.

    5
    « Happy »

    The hotel was wonderful. Great lobby, banquet room, guest rooms and showers. Great shower heads. Breakfast was very good, with fresh made eggs. Nice pool and hot tub. Rooms were very quiet. Evening cookies were good.

    3
    « Hotel okay - avoid the restaurant »

    Requested roll away and charged (did not receive) and they did correct the bill at checkout. Requested extra pillows, towels and blankets and did not receive. (went and got towels myself) Convention at hotel so no where to sit and food choices were low. Worst service was restaurant which had bad food, bad service and no resolution when I complained about both. Having said that, the hotel itself had a nice lobby and the rooms were average for the price and chain. The hallways were a little off putting as they looked industrial. The mattresses were very firm (if you like that) and when they say double, it is a full size barely. I did inform the desk (at night and again in morning) about issues I encountered and no management followed up. I would recommend the hotel as far as value for the money, room was clean although the prices were above what I expected to pay. (may have been because of the convention at the hotel) Service rated poor because of the restaurant and lack of follow up on my concerns.

    4
    « The Hotel Desk Staff and Restaurant Rocks! »

    A very patient desk clerk guided us into the hotel when we were hopelessly lost, even with the GPS. We were tired and very hungry, so opted for the hotel restaurant, not knowing it was a sports bar & restaurant. The meals my friend and I had were the best we've had in a long time. The servings were more than ample. Gator's Den's meals are superb and I would always choose them when in Gainesville, Florida. The servers were attuned to our needs and the food would rank well with top-line restaurants! Great food served in a casual atmosphere.

    4
    « Great Hotel »

    Gateway Grand located within a few miles of the University of Florida. Staff very helpful. Decent breakfast. Reasonably priced Rooms nice furnished with two chairs. Only drawback no desk to sit at for using computer.

    5
    « Gator Weekend In Gainesville »

    We returned to the Best Western for our annual trip to Gainesville for the Gator O'Miss game. This hotel is convenient, friendly and well appointed. They gave us a gift back when we arrived (water etc.) and had a free reception. They always make you feel welcome and all the staff is great. They have added eggs to order for a small fee to their free breakfast menu.

    5
    « Amazing Service! »

    We have stayed at this hotel many times as we have two children in UF. Imagine our surprise when we got a room not what were expecting! We were told our only option was 2 beds, not the king size we requested. Forrest at the front desk worked very hard for us, and went out of his way to ensure we got a great room. It is people like Forrest that make staying in this hotel so special!

    2
    « Not all Grand at the "Gateway Grand" »

    Avoid Room #366. The check-in was smooth, perhaps too smooth. I requested an AARP rate and was upgraded to the room from hell. I guess the desk clerk is still laughing. I frequently visit Best Western Hotels with good results. The Corporate Best Western Architectural Review team truly missed this room. ** A/C blows directly at the bed. ** TV set is located lower than the bed. ** 1st lounge chair is wedged between the wall A/C, the dresser, and the bed. The chair is not movable for TV viewing or vacuuming (witness the layer of goodies under the chair) ** 2nd lounge chair is located in the abandoned closet area. The vie to the TV is partially blocked by the Microwave/Refrig cabinet. ** Ironing board & iron are located alongside the toilet ** Bathroom electrical outlet is located within eight inches of the shower. ** Shower head plumbing required re-connection. ** Shower head will not stay in non hand held position. ** No area to place or locate your DOP kit. The list continues.... but I think you get the drift ........... avoid room #366 Also, this is a large hotel with only one elevator Think again Best Western, this is not "GRAND

    5
    « Best Hotel »

    give it a 10 for all the great service and location during my business trip. We be back for future stays...Why do I have to have 200 characters in order to post this survey.. Just take what ever is typed about this experience and that is it.

  • 5
    « great place to stay »

    We were on our way home from a trip 25 day trip that led to New York state and ended up home in Florida. Stopped at many Best Westerns along the way. We were really pleased with the Best Westerns that we stayed in.

    5
    « Excellent and clean. Worth the money. »

    The room was spacious and clean. Very surprisingly quiet for a large hotel. Hotel restaurant was very good. The check in was a bit slow but it all worked out. The entire place was clean. The free breakfast had many choices. They even had a special for $3.00 for wonderful fresh omelets that were HUGE!

 

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·Desde el norte: en la carretera interestatal 75 tome la salida 390 en Gainesville. Gire a la derecha hacia la salida 390 en dirección a la avenida 39th Avenue. Gire a la derecha hacia 97th Boulevard hasta el BEST WESTERN Gateway Grand. Desde el sur: en la carretera interestatal 75 tome la salida 390 en Gainesville. Gire a la izquierda hacia la salida 390 en dirección a la avenida 39th Avenue. Gire a la derecha hacia 97th Boulevard hasta el BEST WESTERN Gateway Grand. ·Desde el este: tome la avenida 39th Avenue en dirección oeste, cruce la carretera interestatal 75 y gire a la derecha al 97th Boulevard en dirección noroeste hasta el BEST WESTERN Gateway Grand. ·Desde el oeste: tome la avenid...

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