BEST WESTERN Hotel Empire Elysees,  Paris 

3.5/5  - based on 330 guest reviews.
3 Rue De Montenotte, 75017, Paris, France - See map
+33 1 58054200 +33 1 47660433

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 330 traveler reviews
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The BEST WESTERN Empire Elysees is close to the Champs-Elysees, our hotel of character offers you the opportunity to mix business and tourism activities. Congress Centre, Air France bus at hand. Our hotel features a bar and lounge, car rental desk, conference room which will accommodates up to 19 guests featuring video-projector and wireless Internet service Wi-Fi. The guest rooms at the BEST WESTERN Empire Elysees are equipped with satellite television with canal plus, direct dial telephone, data ports, coffee/tea maker, hairdryer and mini-bar.

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Room 1

Guest reviews


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based on 330 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
68
Verygood
 
166
Medium
 
54
Poor
 
21
Horrible
 
21
Business Business 50
Couples Couples 132
Family Family 67
Friends getaway Friends getaway 33
Solo travel Solo travel 28
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Empire Elysees,Paris
  • 1
    « The worst services in Best Western chain »

    I booked 2 rooms for 3 nights in this "best western" (I expected) hotel and I get a normal room wich I left to my children and a very, very small one! In the small one there were no room for my lugages! I asked at the reception to change my small room with a larger one, because I saw people leaving from room number 43, near my children room (42). A very "nice" woman, very upset about my demand, told me that room 43 is already booked (no one was there) and she will give me the 33, same room but at the third level. After I accepted she told me that 33 is not possible also because she was expecting a family and she must give them rooms at the same floor (me and my children who live on room 42 we weren't family enough for her)! So she gave us the room 13, at the first level, room unrenovated, with no hangers and no place also lo hang a hanger, no other place to put our clothes (as you can see in the pictures)! The bath tube was dirty and under the bath tube there was a hole covered with a piece of cardboard. Some portions of the walls were distroyed and the doors were very used and destroyed also! Not the 3 stars "Best Western" hotel near Champs Elysee in Paris we payed for! And if we will move in onother room one more time tomorow it is not a pleasant stay in a hotel, to move three times in a three nights stay!

    4
    « It's a best west western.... exactly what you would expect... »

    Visiting this place for my first time, I am gradually going through the hotels in this district :) Look, it's a best western and all the normal comforts you would expect are displayed here. Clean, nicely appointed rooms, efficient service and a great location. It's on avenue ternes, which is a nice location anyway. Not too much huddle and bustle, nice people and a short walk to the arc du triomphe. There are also some fantastic little restaurants within a very short walk (<5 mins), just look for the reviews locally. If you can get a good price, you won't be disappointed. You won't be amazed, although I can safely say that the stay will be a nice one.

    3
    « great location/worn out »

    The hotel is ideally located in the delightful 17th arrondissement near the Arc de triomphe and with lots of nice department stores and restaurants. the personnel is very friendly, helpful and professional. The room is small with old furniture. The carpet and blinds are stained and dirty. The bathroom is old and not very clean. Breakfast is good and wifi works fine.

    3
    « Petite rooms »

    Reception was warm, inviting and reasonably quick. The bathroom was minute and toilet almost impossible to use so check your room before you accept it. The room itself was compact. Breakfast selection was good. Location made up for some shortcomings but nothing outstanding from the hotel.

    4
    « One night »

    The room to small me and my husband kept bumping to each other ????it is gd for one night only. The breakfast are so bad the staff not helpful in recommending places or reservations. Gd location the bathroom and the rooms clean

    3
    « great position , but several things to adjust »

    first of all the attitude of the concierge . we arrived at checkin , 2 of us and asked for a second room key. concierge was not happy and proceeded , instead of welcoming us, to give a dire warning : if you lose this key we will charge you 5 euros . the same attitude all along , never a smile everything was too much. the top rooms are refurbished but a few glitches . the light is either all on or all off . the shower is not great at all and the furniture were you should put the suitcase has a design fault since it has a shelve above which prevents you from ...opening your suitcase. the work is going on and we indicated that the safe was not yet drilled to the wall but this rear was disregard as not important . very clean and in great position

    5
    « Paris in 3 days »

    Coming from the Caribbean and not knowing our way around; we were lucky with this hotel as it was quite close to the Arc de Triumph. Hotel room was big for most hotels in Europe, comfortable and very clean! Nice tub also however it leaked slightly because the seal to glass side panel was loose. Shopping was around the corner with great stores like Sephora, Gap and others close by. Paris market on a Sunday was just opposite and was lovely to see and walk through. I would highly recommend staying here to explore Paris anytime!

    3
    « Comfortable hotel with good breakfast »

    Hotel is located close to Ternes metro station, walking distance from Arc de Triompheand Champs Elysees. Good breakfast and comfortable bed. However bathrooms are quite small and inconvenient so keep that in mind

    4
    « Small room but great location »

    Staff were very helpful. Breakfasts were fantastic. Room was small but clean. Only a few minutes walk to the Arc De Triomphe. Plenty of interesting places to eat nearby. We were fortunate to have room on an upper floor which meant we had a balcony. There is a fresh food market nearby and a supermarket over the road.

    1
    « Worst vacation ever »

    The worst choice in my life ever, after overseas trip we ended up in a room with many problems, lights outlets tv hair dryer AC, my hard time started when I spoke to the staff, their answer was that I'm very complicated man and these things happens everywhere and we have a list of your complains and working to fix them, the third day when I asked to speak to the manager the answer was and do you think the boss works only for you and doesn't go to sleep, folks keep it in your mind when you book at this hotel you will have few bosses to remind you that even though you're spending money after hardly working- things happen and will try to fix them-........??????

  • 1
    « My money was not worth it »

    It's wasn't worth my money the staffs here where not easy to talk. Some of the rooms don't even have proper lighting and some even don't have their phones properly working. None of the rooms safe work and it's a horrible location for the scene in Paris

    5
    « Clean & Excellent Location!! »

    After spending a few days with the Family in the country side we came back to Paris for a couple of days before coming back home. I was looking for a Hotel with an excellent location and found this one. The location is great; just 2 blocks away from the arc of triumph and champs elysees. The rooms are clean & the breakfast is good. They also have a bilingual staff.

    4
    « good location , great value for money »

    Location is perfect , good breakfast . We ordered triple room but because of some work and renovation in the hotel rooms and some other areas we upgraded to two rooms in the same price , one single room and one double room Some rooms needs to be renovated , and the hotel already started the work . Take notice that the works might be during your stay

    4
    « Close and Convenient »

    Small, with a friendly staff. Very short distance to the Arc d'Triumph and the Metro. Many nice restaurants in the area. Good breakfast. Hotel is on a quiet side street. I walked to the Louvre from the hotel. Over two miles, around 75 minutes, but so much to see.

    3
    « . »

    There is no doubt that the location of this hotel is it's best feature, offering easy access to most major sights, either by foot or public transport. Our bedroom was on the small size, but it was clean and comfortable. Building work was being carried out, but it didn't inconvenient us in any way. Breakfast was adequate, with a good choice of cold meats, cheese, breads, and pastries. However, each morning we went down to breakfast ( around 9am), the cooked breakfast was almost non existent, and there was no sign of it being replenished! I did attempt to have the scrambled eggs, and the one rasher of bacon that was left one morning, but they had obviously been sitting there since 7am, and didn't look very appetizing. Even though the breakfast was self service, it would have been nice if some of the breakfast staff could have at least acknowledged you with a 'bonjour', instead of completely ignoring you. A special mention to the two male night receptionists, who were always very pleasant, and to the lovely Polish receptionist who took the time to chat to us, as we checked out.

    1
    « Run away... Worst worst worst hotel ever »

    I expected to relax at the hotel. Hotel is under construction. All you hear are loud loud loud noises, and dust from the cement. The room is very old and dirty. The room is also dry and smelled. Bathroom is uncomfortable. The hotel building is very run down. The reception desk guy was too hyper when we arrived. He looks like he just got high. There are lots of hotels in the area. Save your money and don't stay in this place of junk. This hotel does not deserve a star.

    4
    « Just awesome..! »

    Best part is their service is excellent. Location is easy to find. Rooms quality is better , size good nd very clean. And thing more breakfast was very tasty. Non-vegetarian food was also very tasty..

    4
    « Good Location! Easy Acess to all the sites and transport. Close to the Arc de Triomphe and Camps de Elysses »

    We found this hotel easily, even though having never used the Paris transit buses, or knowing a lick about where we were going! We arrived at a rail station off the Chunnel train from London, and then walked about three blocks to get to the main street that the map showed would go near the hotel. We paid the local fare, and felt much like a local, since we were obviously the tourists on the bus. But it was fun! The Hotel was small, but the bed was comfortable, the amenities were nice, and the front desk clerks were very helpful. This Hotel is a good mile plus walk from the Eiffel Tower, and even farther from the Louvre, etc. So buy a bus pass, or just take the bus down the Champs D'Elysses to save time, or walk! haha. Great night life nearby, around the corner from the hotel. For the price it was a good deal. Actually travelled in June, 2011, but they won't let me select that date on review.

    3
    « Expensive 3* hotel »

    Professional service from front desk and excellent breakfast buffet offer for the category (could easily qualify for an extra star there) Standard room of decent size and comfortable with coffee-making facilities. Bedding mediocre and worn-out carpet needing replacement At 180 euros for the night, you are paying 60 euros extra for the location and it is not worth it in my opinion.

    5
    « Excellent hotel and so convenient »

    This is our 4th stay in this hotel. Besides its brilliant location for visiting all the sites and the proximity to the public transports, the staff is very friendly and couldn't do more for their guests particularly the ladies in the breakfast room and Magdelena in reception. Breakfast was plentiful and varied, the room was spacious as rooms go in Paris and the bathroom was huge.Would definitely recommend.

  • 2
    « Total disappointment, better hotels available for the same price range in same locale. »

    For a branded group of hotels, I had expected a lot more however did not deliver. This is not my first time to Paris & have stayed at a lot of other hotels in this ares, however based on my experience I will definitely not be staying here again.The only positive to this hotel is the location. Pros: The only positive of this hotel is the location. Close to Ternes underground & Arc De Triomphe & lots of restaurants close by. Bed is comfortable. Cons: Very bad customer service: It starts from my checkin. First I was given a room that had renovation work happening & had to come down to the reception to inform the staff about it. Tom my surprise the staff did not believe me & walked me up to the room to only realize that there as indeed work in progress.(Not sure how the hotel room inventory works, but this is indeed the first sign that something was wrong) I had booked 2 rooms through booking.com & specifically requested for non-smoking rooms; despite this I was given rooms on the smoking floor. When I had requested for change in rooms; the staff had this weird look on his face & asked me if there was cigarette odor in the rooms.(Obviously if its a smoking floor & a smoking rooms why wouldn't there be an odor.Duh!!!). After some time I was offered to move only 1 room to a non-smoking floor & the other room could only be changed the following day. The following day; another person managing the reception desk & I had asked her to change my room. Initially she agreed & said will move the rooms after breakfast. I approach the reception after breakfast & the same staff comes back to me defensively that I had not placed a request for a non-smoking room & said I was being moved because there was a room free. It was as if she was doing me a favor & claimed that I was lying. Eventually she reluctantly changed my room when I showed her the confirmation that I had received from booking.com. This kind of attitude/service was not expected from this hotel. Breakfast is mayhem. The staff manning the service showed clear signs of annoyance & would say something in French whenever they had replenish items from the buffet breakfast. Last thing you want on your holiday is a annoying hotel member frown upon you for having had breakfast that you paid for. Totally unacceptable. A suggestion for the hotel, serve boiled eggs rather than having the guest's to boil eggs & wait for it a the breakfast area. Given that the area is small & during peak season crowd, this would definitely ease some pressure of the staff & leave with some happy customers & why in the hell would you want your guest have them boil their eggs & wait for it. If we wanted to cook would have booked a service apartment. Wifi is horrible. 3rd world countries have better internet than this hotel. Housekeeping could do better. Felt like I was at boot camp, the shower gel would never be filled & the rooms were dusty. Overall, I have had a bad experience with this hotel & will avoid this by all means. The hotel requires some serious leadership to increase its customer experience.

    4
    « Well being »

    Wonderful hotel in a very nice surrounding. 2 minutes walking Form the triumph arch. Very good restaurants nearby. I have been there with the family and we got 2 rooms. The junior suite was very comfortable. The breakfast was enough and the staff always kind and ready to assist. This will be my hotel in Paris from now on ...

    4
    « Good value »

    After catching the Eurostar from London we caught the Metro to Ternes station and walked the short way to the hotel which is hidden away in a side street. We had a pleasant surprise when we found the hotel had an elevator, after travelling for a few weeks around the UK staying in old hotel where we had to carry bags upstairs. The area has many cafes and restaurants with a couple of supermarkets and a laundry within a couple of hundred metres. There is also an airport bus available which leaves from the top of Avenue McMahon. The hotel itself is quite modern and has decent sized rooms, although we found the walls thin enough that we could hear everything going on in neighbouring rooms. Our room was also adjoining the stairs and every footfall could be heard. The Arc de Triomphe is a short walk, taking you to the Big Bus stop which is a great way to get around Paris. Breakfast downstairs is unusual but plentiful with a lot of variety. A great value for money hotel.

    4
    « Good »

    Good hotel great location helpful staff and decent mini bar All this for &euro;140 per night and you are on the door step of the famous sights of Paris it's a must. The rooms are a bit dingy but what do you expect for this price and I am sure you are using it as a base. I would not recommend this hotel as a romantic hotel more of a functional one

    5
    « Paris on a budget. »

    The hotel had very helpful personal. They gave us directions to all the places we were interested in. They also helped us take the train and subways . The breakfast was good. The hotel had no restaurant but Paris has many around the area. Small stores were nearby to buy sodas and snacks. The hotel rooms were average size but clean.

    4
    « excelent location »

    Most of the staff is nice or, at least, professional with customers. We arrived at 11:30 am and we had our rooms immediatley what was very nice. Most of the hotel in this area do not have rooms ready before 1:00 or 2:00 pm. Rooms are small (as in all 3 stars hotel in Paris) but clean and quiet. Bathroom was ok also. Coffee and tea facilities and minibar in the room. Bed was a little too soft for my back, but it didn't bother my friends. Breakfast was good (above the average for a 3 star hotel in Paris). Location is perfect for me: near marché Poncelet, near Air France terminal, near 3 diferente metro lines, and walking distance of a lot of places, speacially if you like to walk like I do. Is the area where I lived in Paris, so I feel at home. And you never have bad surprises with Best Westerns.

    4
    « NIce hotel, excellent location »

    This is a nice hotel, near a subway station and in a good neighborhood. Staff is very friendly and accommodating. Room was unusually spacious. Internet connection was a bit erratic, but overall acceptable. Working desk was small. The lighting in the room could be improved, especially on the desk.

    4
    « Very good hotel for a short stay »

    I stayed at the hotel August bank holiday. It is a very good hotel, close to the metro, and close to the Arc De Triomphe. The rooms and bathroom were clean, they looked after our bags when we arrived early and wifi is good. Breakfast is small but good choice is available. Cons - not the best veiw because it is on a side street but it doesn't matter if you are not spending much time there.

    4
    « Good hotel, close to champs élysées »

    We stayed at this hotel for three nights,in one double room and one triple room on the fifth floor. Both rooms were cleaned on a daily basis, beds were comfortable, air con worked properly ( it was very hot). Reception staff were very helpful. Terne metro only a few minutes walk away, ten minutes walk to the champs élysées. Breakfast was adequate. BUT There was only one person cleaning the tables, replacing cutlery and making sure that there were enough food for all the guests. The breakfast room is small and this staff member was very unprofessional "telling people to move their chairs, they are in her way, telling guests that she is tired and complained when guests asked her to put more food out". Wifi did not work in our rooms , my sister had to go in the corridor to get reception. One morning there was no hot water.

    4
    « Clean hotel with breakfast »

    We stayed here one day and the place was super clean. Front desk staff is very attentive. Eventhough we didn't get an early check-in, they let us keep our luggage in the premises. Close to arch- de triump and metro but this is a expensive location.

  • 4
    « Great location for a base for a city break »

    This is a friendly hotel located 10mins from the Arc De Triumph (sorry for the spelling) it's also a 5min walk from the closes metro station. Although a little on the basic side for my taste, for the price it's brilliant - would I stay there again? Yes

    4
    « Good »

    On arrival looks can be deceiving and both my husband and I gave each other "the look" as if to say this doesn't look good. However, we were given first class customer service from all staff, the room was adequate and in general we have absolutely no complaints. I can't comment on the breakfast as we only stayed 2 nights, the first day we slept in and missed breakfast and the second day we checked out at 4.45am to catch a flight to Naples.

    2
    « Good location but with negatives on it »

    Good location, good service in receptionis and staff, BAD breakfast ( small amount of the food they serve and no refill when we ask for it ) and the bathroom to noisy esp on the night time or midnight. The wifi in room 37 and 57 was so poor and no signals at all. Need some watch how they clean the rooms ( garbage not been empty in bathroom and refill some toilets accessories ).

    4
    « Nice hotel in a good location »

    A four night stay in the hotel which was cut short because of the strikes but the hotel was very accommodating to our needs. Lovely breakfast. Staff was very helpful also prime location to the arc de triomphe and champs élysées.

    5
    « So close to the Champs Elysee »

    A four night stay in the Empire Elysee Hotel so conveniently located between the Ternes Metro and The Champs Elysee and Etoile Metro with easy access to all the Paris attractions museums, Eiffel Tower (get off at Bir Hakeim) night spots in Bianche and Pigalle. An easy walk to Luis Vuitton, Prada, great people watching sidewalk cafes, Arc de Triomphe, Some great baguette shops handy for lunch in the area. Plenty of restaurants within a 100 metre radius. The room was serviced daily,fresh towels, sheets etc. Staff at the desk are extremely helpful and allowed us to checkin early and spoke English. Breakfast had plenty of hot selections and the cold cuts with fruit and juice. Good coffee and tea. More than adequate to start the tourist day. Would definitely stay here again.

    4
    « Good value Hotel in Great Location »

    Recently stayed at this Hotel when a friend and I went to watch the Tour de France ,it's in a great location near lots of the main attractions , The staff were very friendly and helpful even upgraded us from a twin room to two single rooms of good size free of charge. Will definitely stay at this hotel on my next stay in Paris !

    5
    « Very nice »

    My mom and I had a very nice stay here at the end of June. It is nice and quiet and very close to the metro. It was a great place to travel around Paris from. The staff was very helpful with all of our questions and very accomadating for us when we got to Paris earlier than check in. The room was very nice and had a nice bathroom and AC.

    5
    « great location »

    We stayed here from 19 the to 22 and July. Very friendly and helpful staff. Great location to sight seeing and just 2min walk from good pubs with food and the arc de triumph. There is a great bus service close by. The hotel is very clean and would definitely recommend it.

    5
    « Great location and service »

    Great location. Only 3-minute walk from Arc de Triomphe and Champs Elysees and still in a quiet neighborhood. Near metro and Air France bus stop if you want to go to the airport. Multi-lingual and friendly staff. I booked a single room and it was bigger than I had expected (which is rare in Paris). Free candies and magazines were offered in the room. Breakfast was continental. The only minus is WiFi did not work in my room, only in the reception area. Overall I was happy with my stay. I used to stay in Best Western in the US and I think they keep their quality standard stable and trustworthy worldwide.

    5
    « Great hotel »

    Great experience and excellent value for the money. I would recommend to whoever travels to Paris and want to have great "walkability" to places of interest. Arc de Triomphe is just minutes of walking distance.

 

Getting to the hotel ...

All directions
·From: Charles de Gaulle Airport. Take Air France shuttle and stop by the Arch of Triumph stop.