BEST WESTERN Grand Hotel Zhangjiajie,  Zhangjiajie

4.0/5  - based on 34 guest reviews.
North of Dayong Park, Ziwu Westroad, 427000, Zhangjiajie, China - See map
+86 7442268888 +86 7442268889

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 35 traveler reviews
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The BEST WESTERN Grand Hotel Zhangjiajie, located in the Yongding District, Zhangjiajie, is embraced by the Lishui River in the front and close to Da Yong Park, the largest city park. From the window, you can enjoy Tianmen Mountain, one of the 5-A level scenic spots. It lies in the center of the administration, business, economy and culture of Zhangjiajie, so the transportation is very convenient, only about a ten minute drive from the train station and the Lotus Airport. The hotel is of a gigantic scale, covering a total area of 20,000 square meters, with 150 deluxe rooms. All equipped with luxury shower rooms, free broadband Internet access and Wi-Fi, plus free domestic and international calls. It has complete supporting facilities including multi-function halls, conference rooms of different sizes, banquet halls, Chinese and Western restaurants, pedicures, preventive health service, chess and card rooms, etc. The hotel is luxury and upmarket, with a magnificent and gorgeous decoration style, which is designed according to the standards of a 5-Star hotel. It combines sightseeing and leisure vacation with business. With the aim of Best Western, Best Service, it follows the international advanced management and service idea, sincerely services for the elite and shows their dignity and luxury. Enjoy your stay!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 35 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
9
Verygood
 
18
Medium
 
5
Poor
 
2
Horrible
 
1
Business Business 1
Couples Couples 11
Family Family 8
Friends getaway Friends getaway 6
Solo travel Solo travel 3
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Grand Hotel Zhangjiajie,Zhangjiajie
  • 5
    « Optimal for short stay upon arrival »

    All the praises! The hotel which is good for it purpose: it is close to the airport, big rooms, excellent service. Ok, there is a problem with English, but 99% of local tourists are from China or other Asian countries. A tip for the restaurant: start your breakfast from the soup they are preparing on the spot

    3
    « Average hotel for a night or two...pros and cons. »

    First the good: 1) Location is good, close to stuff and inexpensive taxi, across from a nice park. 2) Entire staff excellent, everyone very friendly, English was sufficient, really went out of their way to help us. 3) Excellent view from the deluxe room. 4) Wifi fast 5) Good western breakfast options. The bad: 1) Serious roach problem. Big one crawled out of the shower, about 4 inches long. We called them to take care of it and they came over, sprayed it and killed it. Little ones were found throughout the stay, however. 2) Carpet dirty with many stains. 3) Bus loads and bus loads of local tourists stay here. I suspect it is because they sell Ramen downstairs in their store, and probably local tourists cook it and spill it, and hence the roach problem. 4) Bus-loads of local tourists stay here. This results in a very noisy stay (bring earplugs!), and an interesting experience fighting for breakfast and riding elevators. If that's not your cup of tea, consider staying in a smaller hotel.

    3
    « Average hotel for just one night »

    The hotel location is good, very near to the the airport and tianmen mountains. But watch out the staff doesn't speak English which makes your check in and check out really delayed and confusing and if you have any problem during the stay,Then deal with it yourself.. Such as my room was comfortable but there was some smell,so i wanted a room fragrance which was so difficult for me to make them understand!! And if you talk about breakfast!! God its was pathetic.. Firstly the whole buffet was flooded with Chinese stuff we just ate some fruits and egg (eggs were cold they made them earlier and kept it) and I didn't even find the restaurant hygienic. For Chinese people its good but I would not recommend it to any foreigner.

    4
    « Extremely Helpful Staff but very limited English »

    The staff was excellent in trying to provide the very best stay (5 Stars for that), but English was very limited. Great buy for the cost, but the King bed is actual more like a queen. Would definitely recommend as I think it is the best in the area there.

    4
    « Great front desk help »

    They have a front-end manager that is very conversant in English and very friendly. Actually, the entire staff is extremely friendly (even if they don't understand you). Good location woith a nice park across the street. However, not as advertised; NO American food on the breakfast buffet and ALL the food was cold. After complaining to the front-end manager, the food got warmer but menu did not change. Also, there is no American restaurant either in the hotel or nearby, the closest thing I could find was McDonalds which is about a $10 - $12 taxi ride away. If you are going for the mountain & glass walkway, DO NOT go in March or April, a lot of fog and cloud cover. Best time is summer which is High Tourist Season, so be prepared for long lines at the tram station. BEST time is November, yes it's cold, but nice views and no crowds

    4
    « Nice and clean. Not so modern. Nothing to do within walking distance. »

    Best Western is fine. Watch out when you try to cross the street. Local drivers will not stop for you. Good breakfast. Very good restaurant at Lobby for dinner. You should walk with the waiter and point the dishes you like.

    4
    « 10 minutes to airport and to Tianmen mountain »

    Stayed in best western because its very near from airport and Tianmen mountain.. Dont stay here if u want to visit the park the avatar land.. Room is big nice decor.. Clean bathroom.. It does the job.. The only negative thing was breakfast purely Chinese.

    4
    « Comfortable enough for a rainy day. »

    Firstly, watch out for rogue taxis at the airport especially if you arrive on a late flight; the 6 km ride to Best Western should only be 50 RMB. We stayed 2 nights (one day stuck at the hotel due to rain). The hotel is quite far from the city; luckily it has a good restaurant. The room was comfortable and spacious but on arrival late at night, it obviously hadn't been used for some time since it was last cleaned judging by a few dead insects on the carpet (the cleaner did a good job next day). The TV has one English channel from Korea, the free wifi worked quite well, and the buffet breakfast was ok. None of the staff speak English except Michelle at reception who was very helpful and attentive. There is a travel agency at the hotel but they don't take foreign credit cards and the hotel is not able to exchange currency. The cab fare to the Tianmen Mountain cable car station is also 50 RMB and the trip up the mountain is well worth it.

    2
    « Disgusting soulless hotel with poor service »

    This is the sort of hotel best avoided in China. Large, modern,no atmosphere,very crowded with large bus tours. Service very poor and amazingly little English spoken. Everything was shut by 9.30/10pm and as it is the middle of nowhere little outside to eat or drink except some very nasty dirty food stalls. Rooms very noisy with bus groups moving in and out at odd times. Breakfast was a battle ground.

    4
    « Stayed one night as part of Photo Tour with China Highlights. »

    One of the more luxurious hotels that we stayed in during photo tour. Large welcoming lobby and friendly staff. Good breakfast buffet providing both Western and Chinese style items. Room was luxurious and beds were very comfortable. Only Chinese programs available on TV. Only stayed 1 night so didn't see much of surrounding area.

  • 4
    « Nice 4 stars hotel in Zhangjiajie »

    we stayed 2 nights here, hotel is good and room is clean but wifi is not strong. For the nice and international brand hotel they should improve the wifi and this is only the weak point of this hotel, the rest is good.

    4
    « Good hotel in Zhangjiajie Town, close to Tianmen »

    We took this hotel the first two nights which is in Zhangjiajie town, not Zhangjiajie park! We wanted to be close to Tianmen mountains and the cable car started in the town which was 10 minutes away with taxi 10 RMB. Hotel reception helped us locate a supermarket and a KFC when we asked for it, using Google translate when we didnt really understand. We skipped the taxi on the way home, big mistake. It is too far to walk. Outside the hotel, there is a nice park. The breakfast was very large and nice but dont go too late, they will be out of everything by then.

    4
    « Nice Hotel to stay in Zhangjiajie »

    Near to airport. Easy transportation to Wulingyung. Clean and quite room. Good breakfast with variety, but the restaurant is too small for tour groups. Air conditioning is not turned on during the day and temperature in room at night is too high.

    4
    « Nice Place to Stay »

    We stayed for 4 nights in May, 2015. Very nice exterior and the lobby is indeed grand! Check in late at night was a bit of a challenge since very little English spoken. However, the friendliness, smiles, and obvious effort to understand made the experience quite pleasant. We were put in a superior room instead of the booked deluxe room, but were moved in the morning with sincere apologies. The room was large and spotless. The bed was very comfortable and quite luxurious. Our view looked out to Tianmen Mountain...pretty GREAT view! The air conditioning in the room worked, but not well enough to keep the room very cool but definitely bearable. Breakfast was included in the price. A very large selection of Asian dishes but not much western food. Having said that, bacon, eggs, toast and coffee for breakfast suited us just fine. We ate at the restaurant in the evenings and it was great. A HUGE selection of foods at very reasonable prices. We overate on 4 dishes (couldn't eat it all) and had 2 large Tsing Tao beers and the bill was less than 120 RMB. Service was amazing and food was delicious. The only problem with this hotel is that it is not close to the National Park, which is about 35 kms away. Most tours book only 1 night in Zhangjiajie and then move to Wulingyuan, which is right next to the park. We booked 4 nights here then hired our own guide and got taxis each morning...worked out just fine. Overall, very nice hotel and experience!

    5
    « Nice and Modern »

    I stayed at this hotel in May of 2014 for two nights. The hotel is new and very modern. My booking was done on Ctrip.com. And I paid at the checkout by my credit card. I think it was 500Y per night with buffet breakfast. The hotel is about 10 minutes' drive from the airport and it is bit out of main area of the town. My flight arrived at 8:00 PM. There were several taxis waiting but since it was a short drive none wanted to give me a ride. And finally I found one who charged me a lot!! The lobby is nicely decorated. The bell boy took care of my luggage. Check-in was uneventful. The bell boy took me to my room. The room was nice, clean, spacious and modern. Bathroom also was nice with all toiletries. Had the flat screen TV, A/C and Wi-Fi which worked well. The bed was comfortable. After I freshened up, went to the lobby and found that the restaurant was closed already at about 9:00 PM! The front desk ladies barely spoke English. She telephoned someone whom I talked on phone. After that the bell boy took me to a nearby restaurant which was less than 5 minutes' walk. After exiting the hotel turn right, walk a couple of blocks, cross the street and the restaurant was there which turned out to be very good. I dined there next night also. In the morning, the dining room was quite busy for breakfast. The buffet breakfast was very good with many choices but majority were Chinese. The coffee was premixed with milk and sugar so I had to ask a waiter to bring me some without sugar and milk which he did. After breakfast, I contacted the front desk to find me a tour guide. The hotel has a tour company who called a young man who turned out to be an excellent guide. He took me to the park and next day to the Tianmen Mountains. He spoke good English and used mostly the buses. The bus ride to the National Park was not long. The hotel kept my luggage after I checked out in the morning and I collected it after my sightseeing. The guide also came to the airport in taxi with me. With his help I paid the regular fair for the taxi this time!! During my stay, the hotel was busy with local tourists. If return to Zhangjiagie, I do not mind staying here again.

    1
    « Disappointing »

    I arrived with a group of 18 but booked and paid for a suit, full price, on line. On arrival I was asked to pay again. Once clarified I went to my room. Large and spacious. Broken lamp, fairly unkept and vastly empty. Bad tv reception. The water when filling the bath was dirty and grainy. Couldn't use the tub. Amenities not replenished. The staff were helpful and polite though. Upon departure a very rude receptionist accused me of taking a laundry bag. Wow. On my last afternoon and evening I had no power in my room and had candles brought up. Never again. Am really disgusted with the whole experience. A waste of money.

 

Getting to the hotel ...

All directions
·From: Zhangjajie Airport. Take Airport Road to West Dayong Road. Over the Dayong Bridge to West Ziwu Road to the BEST WESTERN Grand Hotel Zhangjiajie. ·From: Zhangjiajie Train Station. Travel straight to Dong Men Bridge to Yingbin Road to West Ziwu Road to the BEST WESTERN Grand Hotel Zhangjiajie. ·From: Highway. To the intersection of Yongding Road to the Egret Bay Bridge to Chongwen Road to Yingbin Road to West Ziwu Road to the BEST WESTERN Grand Hotel Zhangjiajie.