BEST WESTERN Hotel Butterfly,  Zermatt

4.5/5  - based on 564 guest reviews.
Bodmenstrasse 21, 3920, Zermatt, Switzerland - See map
+41 27 966 41 66 +41 27 9664165

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1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 564 traveler reviews
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A hearty welcome from our friendly staff awaits you at the BEST WESTERN Hotel Butterfly in this 3-star deluxe hotel in the center of car-free Zermatt. The hotel is in a quiet sunny location, featuring great ambiance and outstanding food and service. Wellness with steam bath, Finnish and Infrared sauna. All rooms with balcony, work desk, wireless LAN, television with CNN®. We are only a two minute walk from central railway and Gornergrat station. A city tax of 2. 50 CHF per person per day included in the room rate.

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Room 1

Guest reviews


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based on 564 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
342
Verygood
 
185
Medium
 
25
Poor
 
8
Horrible
 
4
Business Business 7
Couples Couples 289
Family Family 119
Friends getaway Friends getaway 83
Solo travel Solo travel 26
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Butterfly,Zermatt
  • 5
    « Excellent all-around hotel »

    We stayed here for a long weekend in November. The hotel is in an excellent location, a 5 minute walk from the train station. It's reasonably priced for Zermatt and has a great included breakfast. The rooms are comfortable, clean and spacious and the bathrooms are really comfortable as they have a wood shelving unit for all your toiletries and clothes. The staff is very helpful and friendly. When my husband injured himself, they found him a doctor on a Sunday morning and made sure we knew how to get there. I would definitely plan on returning to this hotel.

    4
    « "Cozy and Nice" »

    Hotel butterfly is situated 2mins away from the train station and is very convenient. It was cozy and well spaced. Room was very clean and had a nice view! It was snowing and was absolutely breathtaking to watch from our balcony. Breakfast options could improve. Overall satisfied! =)

    5
    « Great place to stay in Zermatt »

    We stayed at Hotel Butterfly for two nights recently. It is very close to the railway station and this helps because everyone has to come to Zermatt by train (no cars a d buses). They arrange free pick up and drop off from and to Zermatt train station in their electric carts. The staff are friendly and helpful and the entire hotel is bright and cheerful. They provide a sumptuous breakfast. The hotel is a!so close to Zermatt town so it is easy to walk to the bars and restaurants. Our room was spacious with an ante room and a balcony. The view of snow capped mountains was a bonus. Tea/coffee making facilities are provided in the room. Pets are welcome and guests have complimentary use of the steam room and sauna.

    5
    « Really very good »

    We decided to stay at this hotel based on reviews alone. We really had no idea as to what the accommodation options in Zermatt were, so our choice was a bit of a risk. Fortunately, the reviews were accurate...we had no complaints. The rooms are a reasonable size, each with balconies and great views of the surrounding mountains. Rooms have comfortable beds and very nice bathrooms. Breakfast was very good with a range of hot and cold foods. We found the WiFi a little flakey, but it worked most of the time. Location is close to transport and the many restaurants in Zermatt. Staff were very pleasant and helpful. We liked the Hotel Butterfly very much. In an expensive place like Zermatt it is a reasonably priced option which certainly delivers.

    5
    « Close to Train Station and Gonnergrat Railway Station »

    This is a very convenient hotel if you plan to take the cog wheel railway up to see the Matterhorn and other nearby peaks. The rooms are very nice sand each has a balcony. The breakfast is very ample and good. The front desk is staffed by friendly people.

    4
    « Great place to stay for your mountain experience »

    This hotel had great rooms with balconies, and felt like you where a great mountain chalet. It is in from the main street which gives you less traffic and a quite spot. It is a short walk from the train station. The hotel has restaurant and a bar with a nice seating area. And the staff were excellent.

    5
    « Lovely hotel »

    I stayed here with my husband for a couple of nights in mid October. The room was very comfortable with a little balcony to soak up the gorgeous views around. Breakfast was continental but with scrambled eggs and a lot of variety, loved it! I was so surpeised with dinner here, probably one of the nicest (and best value!) dinners we had through our stay in switzerland. The front desk was always very helpful and the location was so handy!

    4
    « Great location, good value »

    From geneva, we took train to zermatt. The hotel is located just beside the train station, 2-3 minutes walk. From the train station, turn right, then take the first right and follow the route. The staff was welcoming. We had our room as we requested, higher floor with balcony. The view from our room was mesmerising. We took a train to gornergrat, it is a place to go if you are not planning to go for ski or any other activity. It is worth every penny. We got evening discount 56chf instead of 90 chf. Breakfast is included, and it was good. I like the cheesy sausage. I will definitely stay here again next time. Good service and good price.

    5
    « Great hotel »

    We had a wonderful stay at this hotel. It is in walking distance from the train station and we couldn't have been happier with the service and accommodations. It was the nicest room on our entire trip. The bar area was welcoming and we chatted with the server while enjoying drinks before retiring. The breakfast was wonderful and had a huge selection of items and the dining area was spacious and comfortable. The flowers on the balconies were amazing and we wished we were going to stay here longer to enjoy sitting on our own balcony and enjoying the views.

    3
    « Overnight stay for the Gornegratbahn »

    Quirky hotel from the outside but room has been modernised. Clean and comfortable room. 5 mins walk from Zermatt station. Gonergratbahn is opposite the Zermatt station. So a convenient location to go up Gronegrat to view the beautiful Matterhorn. Disappointed as there was no fridge in the room, therefore giving it 3 stars. Helpful reception and good spread for breakfast. Zermatt is a clean and beautiful town. Air is clean as cars are banned except for ceritified electric cars.

  • 3
    « Spacious room, but lighting could improve »

    It is a very attractive hotel close to the town's main street and railroad station. The room was well arranged and spacious, but lighting was rather dim. We would have liked a light for the desk area, especially. This is a "Best Western Plus" motel/hotel, but much better than those we stayed in the same category in the U.S.

    4
    « Convenient and comfortable hotel in Zermatt »

    We had one of two rooms on the top floor, which gave us a view of the surrounding mountains and a peek at the Matterhorn, which was almost behind a closer mountain. The management were helpful and accommodating. The breakfast was excellent. And the location is most convenient to both the train station and town.

    5
    « The Butterfly has it all. »

    A block from the train station and the cog-rail to Gornergrat, and close to everything else, the location is perfect. It is a short walk to the gondola up to Klein Matterhorn. We enjoyed the large, comfortable bedroom and bathroom that were among the best of our Swiss trip. A great breakfast and a very good restaurant, with service to match. I hope that we get back to Zermatt before too long, and if we do we will surely stay at the Butterfly.

    5
    « High point of my Swiss vacation »

    I recently returned from a visit to several Swiss towns and villages, and on reflection, my stay in Zermatt at the Hotel Butterfly was the high point of my trip. When I arrived at the train station, the hotel's little electric cart was there to greet me and take me the short distance to the hotel. You can see from the picture I have posted the welcoming appearance of the hotel's main entrance. I noticed that all of the hotel's staff were friendly and helpful and always greeted me with a smile. I enjoyed the excellent breakfast buffet each morning. The lady who brought me coffee was always smiling. This hotel was a very good value, less than five minutes from the main square and train station. I look forward to returning one day. Thank you Hotel Butterfly.

    5
    « Super Pace To Stay »

    Well-run operation with helpful, accommodating staff. Rooms larger than most on our trip through Switzerland. Very good breakfast, but if you get down there when they open, you may have to wait for the eggs! Great location a couple of blocks from the train station and situated away from the tourist street bustle. Very enjoyable.

    5
    « Charming Swiss chalet style hotel »

    The hotel is in a good position a few minutes walk from the train station (only way into Zermatt, no cars) and the main street with all the shops, bars and restaurants. We were given a suit on the 5th floor with large balcony and mountain views which was lovely. Hotel breakfast, staff and facilities were all excellent. Recommended.

    5
    « "The perfect hotel location" »

    My wife and I arrived August 31st in Zermatt to a very charming hotel setting that is The Hotell Butterfly. Only a block from the train station, on a quiet back street off the main streets through town. I can't express enough how friendly the whole hotel staff was upon arrival and throughout our stay. The rooms are charming, clean and quite. The breakfast was outstanding, the dinner even better! Onsite laundry facilities for those who need to refresh their clothing. Wi-fi service. I would definitely recommend this hotel to anyone who wants to stay in Zermatt. Thank you Hotel Butterfly staff for making our stay one that we will never forget, and are planning in the future to stay with you again!

    5
    « Clean, flexible and friendly »

    We were in Zermatt to climb the Matterhorn and our itinerary changed due to a wonderful opening in the weather. We had to suddenly change our reservation at The Hotel Butterfly. They were very willing to help us with our new itinerary and held our large travel bags for us the whole time we were away to climb the most famous mountain in the world. The rooms are spacious and well priced. The breakfast was the best we found on our whole trip and the menu is extensive. Very friendly staff. We will definitely stay here again!

    4
    « Hotel Butterfly Zermatt »

    Excellent 4 star hotel, rooms comfortable and spacious, food very good A La Carte menu is good and quite reasonable for a Zermatt hotel, close to Gornergrat Railway and Station [Matterhorn opposite Gornergrat peak[ and also Zermatt is an all electric taxis and horse and trap city, no cars, plenty of shops although it is busy.

    4
    « Sweet hotel »

    We stayed at this hotel for one day. The hotel is very comfortable with good interiors. Helpful staff, sumptuous breakfast and very convenient location. It is a good hotel for families and children. We highly recommend this hotel.

  • 5
    « Well located,friendly hitel »

    I wld first like to especially thank christa who is at front desk she was very helpful and informative and patient. My reservations were all mixed up and she Es so helpful. Our room was 602 which is in the top floor with a balcony and a modest view of the Matterhorn, very clean and cozy, the food in the restaurant was very good breakfast excellent! I wld stay there again! A must if u are as lucky as we were to have this special visit to zermatt! Thank u again crista!

    4
    « Quaint Hotel »

    Cute hotel; very comfortable, spacious rooms, centrally located. Evening group meal was just okay. Group breakfasts were satisfactory. Excellent service. Bartender had great stories and you could spend the evening listening to him talk while sipping one or two beers.

    5
    « Clean and Spacious Room »

    Last minute holiday to Zermatt. The hotel is at walking distance from the station and is very clean and spacious. The provision to leave our bags at the hotel and then roam around Zermatt was an added advantage. The breakfast was also good and we really enjoyed our time in Zermatt with Butterfly hotel.

    5
    « charming, convenient »

    This was a charming hotel with location convenient to train and shopping. I'd stay here if visiting Zermatt again. Room was very quiet. Check-in was quite good. Allowed us to stow our bags prior to check-in so we could ride the Gornergratbahn without our luggage. Woke up with the sound of the local church bells. Good start to a Swiss holiday.

    5
    « Fantastic holiday, exceptional staff! »

    Back from a fantastic week at the Butterfly (affectionally known by us as the 'Flitterhof'!) All the staff were exceptionally helpful, accommodating and friendly but special mention must go to Franco and both Rafael's who looked after us so well. We loved the location - close to lifts and town, but quiet. Rooms big and staff were quick to help us with any requests. I celebrated my birthday during our stay and they really went the extra mile. We had a fantastic stay and wouldn't hesitate to recommend.

    5
    « Brilliant Butterfly, Brilliant! »

    What a treat! An easy three minute walk from the station, the hotel greets visitors with basket after basket of flowers trailing over balconies. Stunning. Stunning. Stunning. The staff were exceptional. The rooms are especially generous in size with modern quality fittings in the bathroom and wooden fixtures in the entrance and room in true Swiss style. The private balcony with comfortable outdoor seating and a view over the mountains was an added bonus. All up magnificent. It was difficult to leave.

    5
    « excellent location & big room size »

    I have visited the Zermatt in May 2016. i stayed in this hotel only for one night, but my experience was excellent about this hotel. Rooms are very big and having big balcony. My room is also having mountain view which was excellent. I used Sauna bath of the hotel which is open for all guests in evening. breakfast was excellent, although a small choice for vegetarians.

    5
    « A perfect location near the train station »

    We have just returned from a lovely weekend in Zermatt for a wedding! This hotel was only a 3 minute stroll from the train station. It was very welcoming, and the reception staff were very pleasant and helpful. It has a cozy bar area, good dining area with a cold or hot options for breakfast. Our room was on the back , with a balcony and large wardrobe area, a safe, and coffee/tea facility.. The shower was excellent. I certainly would stay here again.

    3
    « Average place »

    Zermatt is a small village and this hotel can be termed as a good one in that location. The food was good. We faced major issues with the room A/Cs. The rooms gets a lot stuffy and then you end up opening the balcony door to let some air in(mind you, its freezing cold). Another strange thing i found is there is no house keeping in the night. Guess this goes for most of the places in Switzerland. The hotel picks you up from the train station.

    5
    « Excellent property »

    Located barely at a distance of about 3-4 minutes from Zermatt train station, the hotel provided every facility required and was a dreamplace to stay.. Special mention of the staff - Nicholas (Receptionist) who was exceptional and very friendly and helped us a lot with reference to giving the room with the best view..!!!! A big thank you for that... The breakfast (Veg) was excellent... The room was very clean and had a balcony with excellent view!!!! Stayed for 2 nights... Highly and definitely recommended!!!!

  • 5
    « Wonderful staff, exceptional food. »

    Our family have stayed at the Hotel Butterfly for many years. The staff have always been courteous and helpful. The restaurant serves great food and the staff are always greet you with a warm smile whether you arrive for breakfast or in the evening for dinner. Simply a great place to stay.

    5
    « Definitive 4* for 3* price »

    The hotel is a gem and a bargain. Excellent location just a few mtrs from railway station and the Gornergrat bahn, but in a quiet side street. We had our own balcony and a very spacious room, nicely furnitured. Kind and nice service minded staff. The breakfast in a cosy restaurant with lots to choose between. This is a 3 star hotel - but better than many 4 stars. Will be back??????

    5
    « Wonderful hotel. »

    This hotel is located just off the main street and very close to both rail stations. Spent 4 wonderful nights in this hotel in June 16. We were meet at the station and transported in this car free town the short distance in an electric vehicle. On booking in we were offered a suite of rooms for the same price. Room 505 was on the south side of the hotel, overlooking the town and mountains but without a view of the Matterhorn. This is a well run, nice friendly hotel with a restaurant offering good quality meals at a reasonable price. There is a licenced bar with very friendly staff. Highly recommended.

    4
    « Stunning Alpine Location »

    We enjoyed our two night stay at the Hotel Butterfly, in a large room that had a good sized bathroom. The room had a large balcony with a spectacular view of mountain scenery. The lift in the hotel was surprisingly fast and efficient, a rare treat. The hotel staff were very helpful, and the breakfast and dinner menu had many options. The hotel has free Wi-Fi in the room. This hotel is within walking distance of the train station, and central to the main shopping centre.

    5
    « Charming hotel »

    We loved our stay. It is a charming hotel. Not fancy, but clean and comfortable. Great breakfast buffet! Wifi was fast. Close to train station. I would be careful about using their laundry machine. It is in German, and no additional languages were given. No complaints about the stay, otherwise! I would stay here again in Zermatt!

    4
    « Nice Property »

    We were here for One Night only. The hotel is close to the railway station, main market. The hotel provides a free pick and drop service. The room sand hotel is decent enough. All hotels in Zermatt and decorated with flowers.The breakfast was nice with mnay options , free wifi.The best part of the hotel was a man named Nicolas at the front desk, he's a gem of a person helped us a lot as in what all thing s to do and what all things to visit. He made our stay in the hotel very comfortable. Thanks to him

    4
    « Perfect location for exploring Zermatt and surroundings »

    We reserved the same day for a one night stay at the Best Western Hotel Butterfly. The double room was comfortable, though a bit old fashioned which did not bother us. Everything was perfectly clean and the hotel staff exeptionally friendly. My friend was not able to walk long distances thus the vicinity to the train station and the cable car station for the Gornergrat was perfect.

    5
    « Amazing Hotel - a Luxury gem at 3 stars with Amazing Service »

    We stayed here for a summer trip for two couples with half-board. The staff was amazing, everything from early checkin to meals was amazing. I asked for ice or a bucket since I had champagne for my anniversary, they went got a champagne bucket, filled it and gave me four flutes without me asking and with a smile! The meals were huge and luxurious, a bit heavy (which is not that great), but very well-done. The afternoon tea time is just magic, though fruits should be included with cakes. The bar prices are very reasonable, about 9 chf for a gin/tonic and your choice of gin (they have some high end stock in that bar). The staff is primarily italian but the waiters are really pro and so nice. The breakfast is just beyond amazing, and really includes everything with wonderful service. The rooms and bathrooms are great. Very clean, very roomy, have everything you could need and very cozy. The lunch bags at the end were really great and worth it. The location is fantastic, near the gare, and the grocery store and pharmacy. I would say that we are coming back in winter! For Zermatt this is a great price. One week with everything but lessons in winter (passes too) will run you 1450 chf about. That is compared to Club Med St. Mortiz at 1500 chf. Though Zermatt is way way nicer than St. Moritz.

    5
    « very friendly staff, good location »

    Butterfly ies on 5 minutes wal from the Railway station. You dont need to climb in a street, you dont need to take a taxi. The time for a walk to the Gornergratbahn is even shorter, also the distance to the shopping streets. Rooms are big and good isolated. Staff is very friendly and speak different languages. Breakfast(buffet) is included. Everything is very clean. There is also a sauna. While Zermatt is auto-free, best is to go by train, by airplane and train. When you go by car, there is a big parkhouse in Täsh and a shuttletrain to Zermatt.

    5
    « Beautiful location and hotel »

    Just walking distance from train station. The room was spacious and with a great view. The restaurant was equally good. The bathroom was a bid odd with low roof but that compensated with the glass roof on it. we wish we had stayed longer.

  • 5
    « Very good experience of having fun together with the other guests »

    lovely atmosphere, the director understands it very well to make you feel like in a big family among guests and staff. You will find every year at the same time a lot of regulars again, which makes you feel like coming home. The "Butterfly Skiday" is one of the highlights.

    5
    « First rate hotel »

    Very comfortable room lots of space for storage.Included evening meal 5 courses varied menu each evening and excellent quality.Friendly helpful staff.Located very close to the station and just off the main street.

    5
    « Exceeded our expectations »

    The hotel is located about 5minutes walk from the main station and the Gornegrat station and just off the main street.The room was spacious and although we had a limited view from the balcony it was nice to sit outside.The wifi was quite good and the room & bathroom were spotlessly clean,there was a good supply of hot water and an amazing amount of wardrobe space and a room safe.The breakfast was very good with a choice of both cooked and cold meats,cheese and fruit and cereal,in fact you were spoiled for choice.The evening meal was a fixed menu for our group but other guests had a choice of a la carte.The meals consisted of a starter,soup,salad,main course and a sweet and also with a vegetarian option,the food throughout our stay was of excellent quality and the service could not be faulted.The staff are very attentive and friendly and made our stay a memorable one,they were a credit to the hotel.We would certainly recommend staying here and the Best Western group are to be congratulated.

    5
    « Quality Hotel for a Nice Stay »

    Located in easy walking distance to the train station, Hotel Butterfly under the brand name of Best Western is a comfortable and friendly hotel. We stayed here for two nights and enjoyed our stay immensely. A friendly staff member will greet you and quickly sign you in. You will find the weakness of this establishment with the small elevator. It can hold just a few people with their bags. The upside is that the elevator is fast. We requested a small refrigerator and received it in a few minutes. For European standards, the room was large enough. The bonus was the balcony. Even though our view was of other houses, it was nice nevertheless. We found the beds to be comfy with no back aches. There were no issues with sound, the Wi-Fi and the water pressure was just fine. The breakfasts at the Butterfly was one of the best we encountered in Switzerland. The sausages were extremely tasty and the scrambled eggs too. It was white table service with coffee being delivered. The only improvement I would make is that breakfast started at 6:30, but the hot eggs and sausages did not come out until 7:00AM. We recommend the Brown Cow for eating and walking the Zermatt trail to a 500 year old village called Zmutt. The trail is beautiful, and with our experience, the clouds around the Matterhorn lifted for a few minutes for an incredible view. If you found this review helpful in any way, please press ?LIKE? to let me know.

    4
    « Convenient location »

    Only 2 minutes walk from the station or catch the little bus if you are encumbered with luggage. Located just off the main street of Zermatt so an easy walk to many of the attractions. Front desk staff were very friendly. Restaurant was nice with good breakfast. Plenty of waiting staff on hand. Room was good sized and well maintained.

    5
    « 2 night stay in Zermatt »

    The hotel was a bit difficult to find as it is tucked in behind two streets on the right hand side of the main 'road' as you walk away from the station. However a bit of trial by error and we found it. Only 5 minutes from the station, with lots of restaurants about it. The non smoking room was big enough for 2 persons and the bathroom clean and adequate. Our room gave us glimpses of the Matterhorn. Breakfast was very good with lots of items to select. We would stay there again.

    4
    « Charming hotel, excellent location! »

    Very friendly front desk staff. Room was very large and clean. Not terribly updated, but was adequate. Balcony view of the Matterhorn was spectacular. Quiet street below due to no vehicles permitted in the town. Complimentary breakfast was good. Wifi in my room was spotty at best. It was more frustrating to try to get it to work than the benefit it provided. Large and clean bathroom... and they had facecloths! This was my third hotel in Switzerland during a trip for work, and this was the only hotel which offered facecloths!

    5
    « Fantastic!! »

    Very nice hotel located at a 5min walk from the town centre. They organize for a station pickup by a battery operated cute little bus. The room was large with a big balcony and fantastic view! The hotel staff was very nice and cooperative. Breakfast spread was excellent. Absolutely worth a revisit and highly recommended.

    5
    « Very friendly staff »

    My wife and I stayed at Best Western Butterfly and had amazing time. The location is apt as it is located at a 5 min walking distance from Zermatt station. The receptionist and the staff of the hotel are friendly and very helpful. The rooms were big and had a beautiful balcony overlooking mountains. Rooms had ipod dock for music which was surprising. Breakfast was pretty good and the high tea with cookies and pies made our day. Will definitely recommend to stay here.

    5
    « Spot on »

    Stayed for five nights skiing trip. We have visited Zermatt several times and this is by far one of the best locations on a budget. Great staff, lovely breakfast and clean spacious room. Added bonus of a sauna. Literally a minute from town and two mins from gornergrat and train station. Brilliant value for money. We will definitely return and would highly recommend.

  • 4
    « Perfect Hotel in the heart of Zermatt »

    This hotel is superbly located about 3 minute walk from the railway station, yet peaceful. Gornergrat railway is 2 minute walk and the Matterhorn Glacier station is about 10 minute walk. Excellent spacious room with balcony and comfortable beds. It provided free wifi and good buffet breakfast. It is just 100 mts from the main street, shopping centers and restaurants are nearby. Staff is courteous. Enjoyed our stay.

    5
    « cosy and comfort »

    location is center, 5min walk from train station.room had a lovely wooden balcony . rooms were well equipped.bed was really comfortable. I would definitely stay in this hotel againthe staff were really helpful

    4
    « Totally was what we needed »

    This is a very good hotel to stay at. The reception staff was friendly and room was very clean and bed comfortable. Location to main part of town is awesome. The only reason why I didn't rate excellent was at breakfast the waiters and waitresses were not too friendly and helpful. They do let you leave your luggage there after checkout if you are not leaving town right away but it is not in locked room.

    4
    « Quaint and good location »

    Enjoyed our stay here as the hotel staff was very welcoming and helpful. Nice bar and dining area. Our room had a small deck with chairs facing the front of the hotel. Bath room even had a small stool plus also had wash clothes and a very deep bath tub. Room was large with two small love seats that made beds if needed. Very quiet area since there are no cars in Zermatt. Two tiny elevators are available, once you reach your floor, you must open the elevator door as it does not open once you arrive at your floor.

    4
    « One night stay. »

    Clean and comfortable room - good size. Breakfast excellent. Staff friendly and helpful. Location good and quiet - short distance from train station. Hotel shuttle to/from train station, if needed. Shops, restaurants, attractions very close. Good walk/hiking trails nearby. Beautiful walk/hike to Zmutt - can be challenging for some.

    5
    « Perfect location, lovely hotel. »

    Recently stayed for three nights at this lovely hotel. The hotel is perfectly situated a short walk from the stations, the old town & cable cars . The staff were very friendly & helpful, the bedroom was comfortable with large balcony with wonderful views & there was was an excellent choice of food at the buffet breakfasts . We had booked half board unfortunately the dining room was closed on the evening , but arrangements were in place for us to eat at a sister hotel a short walk away, transport was provided if required. Overall this was an exceptionally pleasant stay in a beautiful town.

    3
    « We wished our room temperature was as warm as their service »

    The heater in the room must have been faulty. After the hotel staff had helped us crank it to the max setting, the room was still icy by night. Only the bathroom was decently warmed up. They had the old world charm with wooden wardrobe that comes with a cute metal key. We bought half-board for two nights to save trouble to going out at night for dinner. As the occupancy was low for our 1st night of stay, the hotel's restaurant was closed, the hotel sent us in their little car to a partnering hotel that is about 20min walk away for dinner. The return transfer was not covered so we had to walked in the rain and cold (-6 deg that night) since someone there stole the umbrella that Hotel Butterfly lent us for use on our way back. The 2nd night, Hotel Butterfly's restaurant was open. Alas the dinner menu was similar to the 1st night's menu at the partnering hotel. Beef Carpaccio, Roast Pork, and Ice Cream (Ice Cream or Tiramisu at the partnering hotel). It is still a decent traditional hotel to put up in for the service and price. Plus their breakfast buffet was lovely and the hotel is really within walking distance to the train station and the Gornergrat Banh. Probably a stroke of bad luck for us with the room heater and dinner arrangements then.

    4
    « Cosy and convenient hotel in Zermatt »

    I stayed in this hotel for 2 nights and I really enjoyed my stay here! Here are some of the pros and cons: Pros: 1) very convenient location (3 mins walk from train station) 2) big rooms with nice wooden fittings (I had a big balcony as well on the first floor) 3) clean and well maintained 4) staff are friendly 5) free breakfast adequate n comes with hot food 6) good selection of channels (live champions league broadcast!) Cons: 1) heater not really working even after staff came to check 2) walls r not really sound proof (could hear noise from room around us) 3) no fridge provided 4) water heater not easy to control (sometimes too hot/ too cold) and shower head a bit spoiled Overall, I would still recommend my friends to stay at this place!

    2
    « Mind your belongings »

    Had a short stay in this hotel during a trip in Switzerland and Zermatt is on the top of our fave destination. When we saw this hotel, we were happy. Clean room with balcony facing the alps. Large bed. Only a minute walk from the train station. Unfortunately, we lost a wedding ring in the next day. And it ruined all the first impression. My husband forgot the wedding ring when we took a walk around zermat. As we realized, we straight back to hotel and found the room already made up and the ring is gone. we reported to the reception but no help (reported twice to different staff) Should have a better control, especially with the cleaning service workers.

    5
    « Short but sweet! »

    Stayed at the Hotel Butterfly for two nights for a short visit to Zermatt. Staff is very friendly. Breakfast buffet was good with a nice selection including eggs, bacon, yogurt, breads and fruit. Choice of hot chocolate, tea or coffee. Orange juice available too. Room was nice size. Bed was 2 twins pushed together with separate twin bedding. Not very romantic!

  • 5
    « Zermatt Best Western »

    We really appreciated the Zermatt Best Western. It was an easy walk from the train station - especially with bags. It has an excellent breakfast with a good selection of warm food as well as cereals and fruit. The staff are really nice. The facilities are clean and the beds comfortable. The view was quite good. As far as prices in Zermatt, we felt this hotel was reasonably priced.

    5
    « Nice hotel »

    We visited Zermatt in April for a day and we stayed at Best Western hotel Butterfly. This is a few minutes' walk from the train station, off the Bahnoffstrasse in a nice quiet location. From the balcony of our room, we had a view of the road approaching the hotel and a mountain peak. The room was warm. Breakfast was very good with lots of options. Definitely a very nice experience staying here.

    3
    « Reasonably Nice »

    When we arrived at 5pm after a long journey, we were notified by the junior ("trainee" badge) reception staff member that the hotel didn't have our booking! We had booked and paid for it four months beforehand, but the attitude was that there was nothing she could do and she said that the hotel was full! After pressing her that this wasn't our problem, she found a room for one night only of our two night stay, and said she couldn't help us with the second night!!!! We stood our ground and she muttered about trying to find a room for the second night and would let us know. Of course, she never did let us know and we had to check back. We found the hotel to be acceptable without being outstanding in any area. No issues with wifi nor the breakfast fare. To be fair, when we checked out the more senior lady staff member was very concerned over our check in issues and did her best to placate us. She was rather shocked by our experience, but I think it would have been better if she had been in the background to supervise the trainee when we arrived. Thankful also for the shuttle to the station; next time we will also take it from the station to the hotel as street signposts are lacking in Zermatt.

    5
    « The Best »

    Location is great, very near the train station and about 10 minutes' walk to the cable car lift. The staff were great and the breakfast was magnificent, with a large range on offer and all freshly baked/prepared. We had a room with a balcony which privilege views of the mountains, well worth the little extra cost. Only thing that surprised us was that the "double" bed was in fact two singles pushed together with separate sheets and quilts, which made for a strange night sleeping as a couple. However on the upside you get a doona all to yourself! Would definitely stay here again! Real value for money, quiet location, clean, comfortable. 5 stars.

    3
    « Very good location , central yet not noisy .. rooms & WIFI require some improvement »

    It is a very nice small hotel, very close to the mains street yet you don't hear all the noise. Close to the lift .The staff is very friendly. The breakfast is very good. The only drawback: - The heater in our room was not working - we felt sick in the morning - We told the mgt few times about the heater problem and they responded after 48 hrs by putting an electric heater in the room which wasn't enough (it was a big room and at the far corner of the hotel). -The amenities in the bathroom are very basic - the WIFI is extremely bad in the room, the staff told us because it is peak period... - We were not told that there is a sauna room/spa facilities to use, we learnt this after we left!

    5
    « Completely perfect! »

    We went here for the second time and it was better than ever. This is a hotel which pays attention to every detail. Breakfast was delicious every morning with a wide variety of choices. After a hard day's skiing there was a wonderful tea available with many different cakes, cookies and doughnuts. The evening meal was 5 courses and always alternatives. The wait staff checked every night to make sure we were happy with what was on offer. The room was spacious and the bath was enormous...always plenty of hot water. They also have a sauna and steam room. What a wonderful relaxing place to stay. And the staff are all welcoming and charming. Finally...it is 3 minutes walk from the train station.

    4
    « Amazing property »

    We had some amazing time at this property last year. The place is ideally located and just perfect for holidayers. Almost everything that you want is closeby and te noise level at the hotel is down too which is what you seek at the end of a hectic day. The food and the staff is great too and what sets them apart is the amazing smile of the face. The vast breakfast menus sets the pace for the day. The room are clean and the facilities great.

    4
    « Good hotel in the center of Zermatt »

    The location of the hotel is perfect - 3 min. walk from the train station. Staff is really friendly and helpful. Breakfast is adequate for a 3 star hotel. Rooms are clean and comfortable (except for the pillows - way too soft for a good night sleep).

    5
    « The friendly staff sets it apart »

    If I rated it apart from the staff, I would probably give it four stars. Ideal location (near the action, but away from any noise); clean rooms (cooling ofof the room would be the only small demerit), a fine buffet breakfast, tea time, good set up for skiing. But it is the staff that earns it the fifth star. Every singly person was friendly and helpful. Special merit to the bartender Franco, who never lets a drink go empty.

    5
    « Five-star hospitality »

    The friendliness and their helpfulness were simply top-class. They made sure that our toddler felt at ease at all times - at the reception, in the bar, and in the restaurant. The rooms are slightly outdated but it didn't matter. The restaurant serves good food and with exceptionally friendly service. Loved staying here so much that I wouldn't mind going back. The hotel is three minutes walking distance from the train station - another plus.

  • 5
    « Very friendly staff and great location »

    We have stayed at the Butterfly hotel for the second time - our last stay was at Half Term Break in February 2016. The hotel is a great place to stay and the location is unbeatable given it's only a 3 minute stroll to the Gornergrad Bahn where the ski buses that take you to Sunegga and Matterhorn express also depart every 10 minutes. The rooms are a bit on the small side but it was absolutely fine for us and the room was very clean too. It's the cosy atmosphere (given the hotel is relatively small ) and the LOVELY and super friendly staff that makes all the difference. The hotel director personally greets all of the guests upon arrival and when we forgot our daughter's backpack when departing on the last day the team at the Butterfly were super helpful and mailed it to us in the UK (even free of charge). That's what I call a top guest service! We'll be back for sure.

    5
    « Wonderful »

    I have been coming to Zermatt for almost 40 years often more than once a year, and stayed at most of the hotels at some time or other. The most expensive hotels are of course wonderful but when you are looking for value for money, the Butterfly is the perfect place to stay. The staff are simply wonderful and nothing is too much trouble. Franco the barman is particular is wonderful and makes everyone feel welcome. The other staff are also extremely professional and helpful. I am returning to Zermatt in March and I cancelled my reservation elsewhere to go back to the Butterfly. We sadly did not have a view of the Matterhorn, but given we saw it all day while skiing this was not a major hardship. Highly recommended.

    3
    « Fine but nothing special for the price »

    I stayed here for 2 nights in December for a ski weekend. There is nothing really wrong with this hotel, actually its quite nice but thought that it was very expensive considering the rooms were quite average. Room was clean and bed comfy. Big bathroom as well. Breakfast was nice but not substantial. They were offering a late breakfast for the weekend which ran until 11am. So we decided to take advantage of it and had breakfast at 9.30am, but they had run out of bircher muesli and a few other things. I wasn't so impressed. Why have a late breakfast time and then not have food. It is not close to the ski lifts but then again not many hotels are. Last time i was in Zermatt (In Summer) at a different hotel and this was also not located near the lift. Zermatt is small though so it would be anywhere between 5-15min walk to the lift. The hotel is about 5 min walk to the centre of town where there are shops and restaurants in the evening. Not a bad hotel, but i would probably stay somewhere else next time.

    5
    « Skiing in Comfort »

    Comfortable, clean, great food and location. Frank, the owner, and all the staff can't be beaten. Had an excellent time and made new friends. Will certainly be back. The skiing in Zermatt is fantastic, albeit a little expensive as expected for the area.

    5
    « Can't say enough good things! »

    We loved this hotel. The room was spacious, well located on a quiet street but very close to train station and restaurants the breakfast was the best we had anywhere during our trip. The view from the balcony was nice and the staff was very friendly and accommodating. Great wifi coverage. And the price was very reasonable. When we go back this is where we will stay!

    5
    « Five star service »

    Frank & his team at the Butterfly offer five start service at three star prices. We'd thought Zermatt would be too expensive for us. But not at the Butterfly. We booked direct on their January deal. This included an all area (including Italy) ski pass, a brilliant day skiing with Frank & his team, including mid morning hot drink stop & a delicious lunch. A visit to the excellent museum in Zermatt & most important a huge & well appointed bedroom with lovely balcony. All served by the charming restaurant staff with the delicious breakfast, afternoon tea & cakes followed by a beautifully prepared and well balanced five course dinner each evening. Consequently we didn't need to spend large amounts on big expensive lunches while skiing. In fact we didn't need lunch at all but came back to the cosy fire & warm welcome at the hotel. Frank filmed our days skiing & now we have a great video to show our family & friends. Nothing was too much trouble. All the staff were so attentive & anticipated our every need. This really is a lovely family hotel professionally run with brilliant attention to ensuring all their guests have a lovely holiday.

    4
    « Friendly helpful staff »

    Our 2 twin bed room was clean and sufficient for my daughter and me. We arrived and checked in at 4:30 pm. The room below us housed several college aged boys who at this time we're having a party. We asked to be moved , just in case the party raged all night. Betty, the front desk clerk, could not have been more apologetic and helpful. She moved us to a room that was just as pleasant. She also put an end to the party. The boys actually sent us chocolates- which in Switzerland are always good- and an apology note. Our only complaint is that in the middle of 2 out of our 3 nights we could hear a constant knocking and shuffling sound from somewhere near us. We think that it was the heating system, but never discovered what it was for sure. This may have only been audible from our room, but that is why the hotel received 4 stars instead of 5. Breakfast was free and it was a nice full buffet. As I said earlier , the staff was fabulous. I would return. The bar is quaint and friendly. Great location , off the Main Street , but very accessible to everything.

    5
    « Amazing hotel, even better location »

    Breakfast was to die for and the staff were super friendly! They treated our children like kings! Rooms were clean and comfortable, we had room 303 on the corner - couldn't have asked for anything more!

    5
    « Perfect »

    Stayed for 5 days with some friends. Hotel is superbly located a short walk from the main train station and the train up the mountain to Gornergrat. Exceptionally friendly staff and fantastic service. Very knowledgeable and helpful in selecting the days skiing with limited lifts open. Particularly enjoyed Franco's (Italian barman) company in the bar. Clean rooms. Hot and cold breakfast buffet was perfect before a hard days skiing.

    5
    « Whole family loved Hotel Butterfly »

    Hotel Butterfly is located a few blocks from the train station and is convenient to everything Zermatt has to offer. The rooms were clean and comfortable (though, don't look for a Matterhorn view as only a few are available - but who cares, it's dark when we were in our rooms). The staff is friendly and hospitable and were enthusiastic about making our stay enjoyable. Breakfast was excellent and dinner was delicious and creative. The dining room staff were very helpful and friendly with our 8 children and the bartender of the lounge was wonderful with his stories and interaction with the kids when they were playing cards. I needed a doctor and they got an appointment for me (on the day before Christmas). Loved Hotel Butterfly and hope to get back again.

  • 5
    « Winterwonderland at it's best »

    We always look at many small details but here we have made a selection for you guys: - You are all very pleasant people what is almost a kind of special nowadays. - The mix of Swiss/Italian/German nationality under one roof gives an additional value. - Nice wine glasses for nice wine to be served and always complimentary ice water. - To welcome the little ones everyday is something that helps to re-book again. They experience it as special. - The overview of the hotel itself with all well trained staff and cosy decoration brings you back in a very nice family mood. - The special Christmas decoration in the dining (Santa chocolates on the table) area and around the lobby is wonderful. - The music, Sonos system, with all amazing playlist is leading! Good music doesn't have an expiration date. - The Christmas playlist, the 80-ties playlist, the Italian playlist they are all so nice. Who made these lists? - The skiroom with heated air system for boots is definitely a special amenity. - The overall update information of Zermatt on touch flat screens is great. - The Ice Machine maker and snack supplier in the hall is an American (maybe Best Western) style that we use / love. - The rooms are comfortable, clean, well maintained and cosy with a nice balcony view. - The bar is an excellent meeting place for the evening, free peanuts and walnuts with always a warm service. - The lobby desk with never ending supply of candies. - The outside decoration is attracting as well in the night, nice to see it at the beginning of the street. It attracts! - Location is unbreakable for us. Near to the stations and meeting place of the ski-school.

    5
    « A very good stay in Zermatt »

    We arrived at a busy time in Zermatt i.e. Boxing Day and stayed to the following Saturday (2nd Jan). The hotel was warm, welcoming and very friendly. I was very impressed with the staff, they were helpful and all spoke English and other languages quite fluently. The food was excellent, we were staying half board. The hotel really went all out on New Year's Eve. There was a great party atmosphere with pre-dinner drinks, a super 6 course dinner and a magician. They then took us on a short walk to a hotel roof top to watch the fireworks, which were impressive, whilst enjoying music and drinks. I stayed with my 2 sons who had a very good time skiing whilst I relaxed, walked and enjoyed shopping in Zermatt. There were quite a few quests who seemed to return to the hotel year after year...which says it all.

    4
    « Butterfly in the city of the Matterhorn »

    The hotel has good structure and it is beside of the train station (bahnhof). In spite of accessing quietly the hotel by walking, when I arrived by train there was a car (electric, as all the others vehicles in Zermatt) waiting at the train station. On my departure, the service was offered (no fees additional). The rooms are very spacious, the beds are comfortable, the staff is very friendly and the breakfast has many varieties. As Zermatt is very small, you can easily reach any place of the city by walking.

    5
    « Great Christmas Hotel.... »

    We spent just 4 nights over Christmas at this hotel. It's a wonderful small hotel in a perfect location, just a few minutes walk from the station and close to all the shops and bars and the train upto the slopes. We stayed in a classic double, good size room with a balcony. TV has UK channels I.e. BBC and ITV. Breakfast has a good choice and their set everything meal is excellent value compared to eating out. I loved the cosiness of the hotel. The staff were a credit to the hotel as well. Definitely will return. P.S. We also did clay pigeon shooting, this was definitely a good activity if you fancy a bit of time off from skiing. Hotel reception can help with that.

    5
    « Excellent standard »

    Great quiet position, in centre of town , close to shops, ski lifts and train station. Excellent spacious rooms with balconies. Beautiful view from the room. Very good quality breakfasts. Courteous and pleasant staff. The best in spa and sauna facilities. Bad wifi connection. Ask for a room facing south as no sun in rooms facing north.

    5
    « Breathe easy. »

    I've never stayed in a Best Western before...you watch American movies and think that a Best Western is more 'motel than hotel'. Well in Zermatt it's not. This is a really nice hotel which is well run with a family feel. The staff are all friendly and welcome you into the hotel as if it were their home. Most of the rooms have a small balcony and unlike a lot of continental Europe a double bed is actually one bed and not two singles pushed together. The location is only minutes from the train station (no need to get a taxi, even with luggage, it's a three minute walk). Zermatt is a diesel/petrol free town, so all the cars are electric. It really does feel like you're breathing in unpolluted air...and the hotel was indeed a breath of fresh air.

    4
    « Pleasant experience »

    The check in process was smooth, advise at the reception desk was very good including giving inputs on what can be done during the off season. Channel 1 shows cameras on top of gornergrat and other vantage points that you would want to visit. Breakfast can be better than what was laid out - probably it is due to the off season. The room was well equipped. Balcony didnt offer much of a view really since it just overlooked the neighboring hotels/buildings.

    4
    « Good Hotel on Central location »

    +just 1 minute walk from train station. breakfast was real good with good choices.hotel provides evening tea/coffee with light snacks in lobby.i got an upgrade to a classic room.its a good service.room was a good size with big bathroom and balcony with great view.new trainee staff on recepetion was real good in services. some of the staff need to be friendly with all nationality.

    4
    « NICE HOTEL......... go for it »

    stayed in this hotel 10th thru 14th November 2015. the location is excellent around 100 to 150 meters from the staion , main street and supermarkets like coop kiosk Mueller etc. if you have heavy baggage you can call them for a pick up or drop to the staion in an electric car. the staff is professional and polite and patiently answers questions. mr frank the manager is a fair man. the breakfast is far above average though not lavish,in fact it is pretty good with eggs , bacon,baked beans, fruits, cereals,juices , breads etc. the common areas of the hotel are very tastefully done up,i simply loved them (lot of old world charm) the rroms have everything u can ask for,minibar.coffee maker,airconditioning, safe etc. I was staying in a room with a balcony on the 2nd floor which had a lovely view of the mountains plus the road (not the matterhorn side) the wifi was perfect too was a bit apprehensive after reading earlier reviews but it worked fine. only one slight thing I didn't like was that I was given a room on the 2nd floor when I asked requested for the highest possible floor at the time of booking,im sure they could have given it to me if they wanted. but I still liked my room anyways, I realised that I had paid for a suite while booking but given a deluxe room due to oversight maybe , I brought it to the notice of mr frank who compensated me very fairly. will definetly stay here again but will call frank first and make sure he gives me a higher floor this time

    5
    « Excellent Choice »

    The location, not far from the train station, makes this an excellent choice when hauling luggage. We only had backpacks but still appreciated the proximity. Within a short walking distance of the shops and the Gornergrat station, this hotel was ideal for us. We were only staying for one night and wanted to make the most of our time here. The staff is very pleasant and helpful. The room was spacious and even had a handy drying line in the tub. The breakfast the next morning was quite plentiful with many offerings and a dining area large enough to accommodate everyone. A real treat for us was to get up the next morning and be able to see the summit of the Matterhorn from our balcony. A perfect start to the day!

  • 4
    « Autumn in Zermatt »

    Spent one night here with visitors from England. My e-Mail to the hotel requesting 2 rooms on the same floor was answered immediately and we were indeed assigned rooms next to each other on the 2nd floor. They were spacious with a large balcony and bathroom with a tub. The alpine style furniture is battered in places and looks a little tired but doesn't detract from the room. A comfy bed and lots of storage space. In the afternoon free tea/coffee and cakes were offered, we seemed to be the only ones taking advantage of this which was a shame as the cakes were delicious and Franco so attentive to us in the lounge. Breakfast started early at 7am and the buffet was good & the breakfast room very pleasant. The reception staff were friendly, even lending us an adapter free of charge and the excellent location of the hotel just off the main street and close to the station means we would happily return.

    5
    « Comfortable base for Zermatt »

    Clean, attractive hotel just a couple minutes from the train station. They have a friendly staff that speaks English well. The breakfast included with the room is good. They have very solid WiFi. They are willing to keep luggage during the day before checkin or after checkout. This hotel makes a great, affordable base for exploring the Zermatt area.

    5
    « We had a great time using Hotel Butterfly as a base for hiking towards the Matterhorn. »

    Great location (near the train station, but not too near), very friendly and helpful staff, room was very nice (we were upgraded in the quieter Fall season). Breakfast was excellent and there is a tea time from 4-5 pm with tea and coffee available plus the region's very good apricot cake. We would stay here again if visiting again.

    5
    « centrally located and best value »

    can't beat the location. 3 minutes from station - 1 minute to main street. very kind staff. we got upgrade to deluxe rooms - that has extra space for a sofa, chairs and big balcony. very nice bar and lobby (we didn't use), 3 minutes from coop supermarket - buying staff to the room.... standard rooms are also fine, don't hesitate to book. mattress a bit soft - we like the hard type - but it was ok.

    5
    « Comfort zone under Matterhorn »

    Stayed in room 502 during our visit. Clean and comfortable room with all amenities required for a short stay provided for. The room was big ( compared to other room sizes we encountered in Europe ) and had a small balcony too. The heaters were functioning well and the staff was very friendly and efficient. Breakfast buffet had variety and small menu changes that were a welcome. Positive - 1. Competitive Rates. 2. Near to the train stations and 1.2 Km away from the cable car station. 3. Hot pot with ample supply of coffee and tea ( make it yourself ) in the room. 4. Friendly and courteous staff who replied patiently to all our queries and always greeted us when passing by. 5. Clean and comfortable room. 6. Excellent ambience, as the hotel is a little off the street, no noise. 7. Pleanty of restaurants nearby. 8. Good location basically. Negative - 1. Un-reliable and very slow WiFi connectivity in the room. Thats the only thing that we think should improve, otherwise we were very happy with our pleasant stay there.

    5
    « Charming hotel and what a view! »

    What a charming hotel! The staff speak fine English, which was helpful and were so kind and knowledgeable . Our room was spacious and quite clean. Stepping onto our little balcony,which was furnished with 2 chairs, we could see the Matterhorn. Pretty hard to beat! We had ample outlets for recharging our phones, iPad, and e-readers. The included breakfast was very good. The location was great...a very short and easy walk from the train station.

    5
    « Excellent service »

    My wife and I booked into Hotel Butterfly for 1 night in October 2014 ..... I know ... it was a while ago .... but Trip Advisor just nagged me to add a review, and up until now I have just been too busy. I feel responsible for providing 'give-back', because Trip Advisor was a fantastic help planning our 100 day tour of Europe - we did not have one dud hotel. We did not actually stay Hotel Butterfly, because when we arrived there was a maintenance problem, so they transported us to their superior sister Best Western around the corner, and gave us a superior (very nice, large) room with a view of the Matterhorn at no extra charge. While we cannot comment on the facilities of the Hotel Butterfly itself, we can say that they will look after you very well if there are any issues.

    5
    « Good Value, Great Comfort »

    We had a very comfortable two night stay at The Butterfly. The rooms are larger than many we've experienced in Switzerland, and there are English language channels on the TV for those times you are not out scaling the nearly Matterhorn. The breakfast is typically Swiss. We had been advised to ring the hotel to be picked up in their electric car. We did that and were embarrassed to find the hotel is barely 50 metres from the railway station! The room was quiet, comfortable and all the staff we met were efficient, professional and friendly. My only issue would be that the wifi is intermittent and very frustrating - I found I was up at 5.00am to do some necessary banking as it was unreliable at other times.

    4
    « Nice, old hotel »

    The Butterfly is less than a 5 minute walk from the train station. They sent an electric van to bring our luggage. The lobby area is small, but comfortable. The staff was pleasant and welcoming and helpful in suggesting restaurants nearby for dinner. My room was large and had a balcony, but it was supposed to be non-smoking and it smelled of cigarette smoke. I decided not to change rooms, but I did tell them at reception and they were very apologetic. The breakfast buffet was not extensive, but it was adequate. It was easy to walk around Zermatt from the hotel. There are no motorized vehicles, just a few electric vehicles for deliveries and workmen. I found Zermatt charming and the views of the Matterhorn gorgeous.

    4
    « Beautiful and comfortable stay »

    Nice place with comfortable and big rooms. Very very friendly staff. The market is small but very close to the hotel. They gave us a free upgrade too. :) The station is at a walking distance. The room was cosy with hot water supply. Best for a maximum stay of 2 nights. The journey to Zermatt was also beautiful. Small town with no cars. Only battery cars were there. Zero population and sunny weather.

  • 5
    « another great stay »

    stayed again at this hotel fantastic food and great friendly staff, you get a great welcome that makes you feel comfortable from the start of your holiday , checked in and was given an upgrade to a larger room , which was great as we where staying for 11nights. cant find anything negative to say really if you want a good location just five minutes from the station and close to everything yet lovely and quite this is the hotel for you.

    5
    « you fill like your home »

    Zermatt is a wonderful place and the butterfly is great. we check in and they give us an free upgrade. the room was roomy and nice. the terrace was large and had great views of the town and mountains. the g.m. frank was very helpful. the barkeeper franko was a nice guy. breakfast was large and very good. the hotel is in the middle of the town. short walk from rail station.

    4
    « Great hotel great service »

    We checked in here after a long drive. We left our car in Tasch. We were transported to the edge of town. The hotel vehicle was there to meet us and took us to the hotel. Everyone treated us very well, rooms were spotless and comfortable. Great location, close to everything. Only negative, it would have been nice to have a fridge. I would stay here again

 

Getting to the hotel ...

All directions
·From: all directions Take the main road to Taesch. From there, the shuttle trains run every 20 minutes and bring you up to car-free Zermatt to the BEST WESTERN Hotel Butterfly.
 

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