BEST WESTERN York Pavilion Hotel,  York

4.0/5  - based on 1155 guest reviews.
45 Main Street, Fulford, YO10 4PJ, York, Great Britain - See map
+44 1904 622099 +44 1904 626939

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 1155 traveler reviews
See more comments >>
Photo gallery :
Just a mile from York city centre (and the many attractions you'll find there), lies BEST WESTERN York Pavilion Hotel. This beautifully appointed Grade II listed Georgian country house is located away from the hustle and bustle to ensure a peaceful night's sleep, but close enough to the museums, walls, parks and shops that make this ancient city so appealing. York Minster and the free Railway Museum are both a mile away, the racecourse is two miles away and Leeds, Harrogate and Knaresborough lie a little further afield for yet more shops! And getting to these points of interest could not be easier, with free parking making travel by road a relaxing reality, and a ten minute bus service or a calming riverside walk providing equally easy alternatives. And when you return, our friendly and welcoming staff will provide memorable service that'll make you feel utterly at home! Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 1155 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
520
Verygood
 
392
Medium
 
140
Poor
 
67
Horrible
 
36
Business Business 122
Couples Couples 598
Family Family 212
Friends getaway Friends getaway 105
Solo travel Solo travel 26
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN York Pavilion Hotel,York
  • 5
    « Birthday weekend »

    This hotel is fantastic the room was lovely. The evening meal was fabulous the steaks cooked exactly to our taste. Staff were friendly, the breakfast hot and plentiful. Will stay again loved it. Jacky Crossley

    5
    « Recent visit Nov 2016 »

    Recently visited here Nov 2016. Nice room, but the bed and particularly the pillows were far to soft and uncomfortable, not a good nights sleep. It was a sani toilet/plumbing a little noisy. Other than that all good.

    5
    « Fantastic wedding venue »

    I visited for a wedding and was blown away by the hotel and it's wonderful staff. It was a very long day with the ceremony at 10.30am but nothing was too much trouble and every need was catered to. The rooms were immaculate and the food was all delicious. The resident DJ was bonkers but brilliant and the whole event was fabulous.

    5
    « Always looked after and cared for. »

    I've been coming to this hotel for over ten years and they have never let me down. The staff have always been kind, caring and welcoming. The managers Paul and Mark have always made sure that they do the very best, with the challenges that I have set them and the staff and they have surpassed my expectations every time. The rooms I have stayed in have always been clean, tidy and nice to stay in. In the ten plus years I have been coming to this hotel, I have never had a problem with anything and I would strongly recommend you stay in this lovely hotel. :-)

    5
    « Beautifully decorated and great customer service »

    I found this place randomly and wow was it a great choice. Perfect location not too far from where we wanted to visit and a beautiful hotel inside and out. Very reasonably priced too. Also they do a nice extra of a bottle of champagne and chocolates waiting for your arrival if you have a special occasion. Would visit again.

    5
    « Great place! »

    We visited York for our anniversary and stayed at the hotel for two nights. The staff were attentive and extremely friendly. The hotel is tastefully decorated to maintain a traditional feel with a contemporary finish. The room (a converted stable) was perfect. Although not directly in town it's only a 5 minute drive to the centre so you're not overly inconvenienced. Will certainly lay be recommending this hotel.

    5
    « Palacios Pavilion. »

    A fantastic experience staying for an overnight at the Pavilion. The building is a magnificent Georgian building. Our bedroom was very spacious, very well equipped with t.v., Coffee making facilities, beautiful, comfortable four-poster bed. The room even had access to a fabulous balcony, which we could not use as it was winter, but it overlooked the garden which in summer must look beautiful. The bar area was cosy, restaurants elegant. The staff all very friendly and efficient. The breakfast was very well presented and very filling. We will be returning.

    2
    « A bit dissapointed »

    The hotel is in a lovely old building with lots of character. The team at the hotel were super friendly and helpful. The award winning breakfast was very enjoyable. The bed was comfortable and the room nice and warm on a cold night. The hotel is well located either an easy walk into the York CBD and attractions or on the Park'N'Ride #7 bus which pulls up opposite the hotel. My dissapointment comes from the dirty towel that was in room. The staff were great in dealing with it, taking ownership and apologizing, but ive never come across this problem before.

    5
    « Afternoon tea »

    Went for afternoon tea on the 20th Nov with my mother. Fantastic food!! The manager on duty was very attentive as were the staff. Tea was served promptly, followed by a well presented and tasty afternoon tea! Would definitely recommend. Also, it was lovely to see the owners sitting having lunch and chatting with those having their dinner!

    5
    « Our first visit... »

    It was our first visit to York to visit our daughter at university. We liked the sound of the hotel on the website but our stay far out weighed our expectations. The hotel staff are very polite and professional, especially Mark Leatherbarrow our waiter. We were upgraded free of charge to a suite room and were delighted with the old world charm yet modern facilities. The restaurant is not to be missed. We plan to visit in three or four months to see our daughter and definitely will be back.

  • 4
    « Traditional style hotel »

    Stayed here some years ago and enjoyed our stay so decided to go back. Unfortunately for us the weekend we chose was the start of the Christmas markets and so York was very busy. The reception staff were efficient and allocated us room 53 on arrival. The room was quite small but as we were getting it on our points we decided to try it. Unfortunately the central heating wasn't working properly and they had to give us a small heater. The t.v remote too didn't work but it only needed new batteries. That night though we spent a noisy night, when apparently a extractor fan from the kitchen was kept on till 11.50 pm and started again at 6.45 a.m. In addition there were folk clumping up and down the corridor during the night. We were going to go home but asked the hotel if they had another room we could move to. The manager showed us room 32 and we moved there. The room was very nice and quiet. All the staff we met at the hotel were lovely and friendly and we were met every day with a smile from them all . Breakfast was great with a good choice of items and served well. We did not eat at the hotel in the evening so could not comment on the food, but the dining room was nicely decorated. So despite the initial problems we would stay there again. Transport is great, you can pick up a park and ride bus outside the hotel which takes you to the city, railway museums, castle museums etc. They run every ten minutes and are free if you have a senior bus card. York is a brilliant city and has so much to offer.

    5
    « York weekend away »

    What can l say what a super old place to stay bursting with character we had a lovely comfortable Room very clean very old fashioned but that is the old character of the place we did not eat dinner there So l can't say what it was like we had breakfast really good super choice plenty to eat we had a drink in the Bar on Saturday night which was nice we spent the day in York shopping and eating out plus a bit of sightseeing all I can say is stay at the York pavilion we got a good offer for the weekend so look around l would definitely recommend This old gem to any one

    5
    « Splendid Traditional British Hotel, Excellent! »

    Much enjoyed my short stay at the York Pavilion Hotel, a very pleasant and well appointed room with an excellent, powerful shower and thick, fluffy towels. Proper Yorkshire Tea and engaging, polite and hospitable staff. The hotel is a lovely extended, historical house with traditional, period decoration and has a very comfortable layout. There is free parking and free Wifi, although, away from the main building the connection can be poor. The hot breakfast is served to order, I particularly enjoyed the scrambled egg with smoked salmon, the coffee was also very good. In an adjacent room are a selection of cereals, fruit juice, fruit, bread and pastries etc, all very agreeable and something for everybody. A selection of newspapers would have made it perfect. In sum, a delightful, we'll run hotel that would be my first choice on visiting this fabulous, historical city, thank you.

    1
    « RECENT VISIT 10 NOVEMBER 16 »

    A first class Hotel , very caring people and the quality of the room , restaurant, food and value for money was excellent. Very flexible to accommodate issues such as a change in our room from originally booked to accommodate facilities to meet my wife's needs eg recovering from a recent major shoulder operation The attentiveness of the people was first class. unable to fault the hotel and whilst there we booked and paid in advance for a further visit in December. .We will certainly use this establishment for all our future trips to York . The management and staff have created a hotel to be very proud for the service and quality delivered, thank you.

    5
    « What a difference from my last visit! »

    After writing a scathing review after staying at the York Pavilion hotel almost a year ago, I was booked into the hotel again by my company and I'm pleased to announce that this stay was far better; in fact, it was pretty much perfect. The staff were all extremely helpful and attentive (unlike the indifference I experienced last time) and nothing was too much trouble. The room was well appointed and comfortable with a large four poster bed and an excellent shower, as well as tea & coffee making facilities. Dinner was excellent and breakfast delicious. The whole stay was enjoyable and good value for money. The hotel has been redeemed in my eyes and I'd be happy to stay there again.

    5
    « Leisure trip »

    I took my Mum aged 86 with me when we had reason to stay in the area. I booked a room with a shower cubicle specifically for Mum and I was given a room next door. Staff were extremely helpful on booking, then arrival and showing us to our rooms. The rooms were not overly big but perfectly adequate for our needs. The rooms were clean and bedding spotless. Mum was very impressed with the help she received with her case, etc on arrival. We ate in at the restaurant and had a very nice meal with good portions. All in all a very comfortable stay and welcoming staff and good service. I would definitely visit again. Thank you for the kind attention.

    3
    « Beautiful hotel »

    Beautiful building ..really welcoming helpful staff .. nice room .. good breakfast & on sight parking only real down side was the room we had the bathroom had a extra loud fan that we couldn't turn off just meant we both had a really bad sleep Still would recommend a visit

    5
    « Best this year »

    We have stayed in five 3 or 4 star hotels this year-three in France, one in Italy and the York Pavilion. The York Pavilion stands "head and shoulders" above the rest; all the staff were friendly, polite and helpful, the accommodation is warm and comfortable and the food , both breakfast and dinner , is exceptionally good. Although not in York, access to the city is very easy by way of a bus service -buses stopping outside the hotel and running every ten minutes (and free if you have a concessionary travel card)

    4
    « York Pavilion »

    A lovely hotel full of period features. Very tasteful décor with furniture you would happily have in your own home. Lost a point or two for tired carpet & rug and very squeaky floorboards however this only slightly detracted from a gorgeous room.

    5
    « Best Westerns are great! »

    I've never been let down by a Best Western and the York Pavilion was exceptional. Friendly great service, well priced with well appointed good sized rooms with very comfortable bed. Breakfast was very good and I always feel like booking a Best Western first as last - Thanks

  • 5
    « Four-Poster Bed and Great Food »

    First this place is NOT in York but a 10 minute bus ride away. Beautiful hotel with car park that quickly gets full. We had ordered room with four-poster bed, on first floor (no lift). Bed was VERY high, no problem for me but partner was almost too small. Largish bedroom and down a few steps to a large bathroom with shower in the bath. Due to the frequent arrival of groups of varying numbers it was a bit of a lottery of where we ate our meals, both evening dinner and breakfast, but this in fact made it more interesting and quite exciting. We stayed four nights and ate primarily from the specials menu. EVERY meal was delicious but I really recommend the fish. Breakfast was also excellent with a cooked breakfast cooked to order. Just wish they had a wider choice of bread and yoghurt, but that is a personal preference. Staff were all terrific. Highly recommended.

    5
    « Five star service »

    We booked this hotel because of its inviting Sunday offer and because we had stayed before. I remembered the warm and inviting lounge and relaxed bar, but the standard of food seems to have shot up! A superb selection at breakfast and a fabulous choice at dinner, which was well presented and tasted even better. The bedroom was cosy and quiet and came with a very good bathroom. All the staff, from reception to the bar and restaurant were friendly and polite and made a one night stay extra special.

    4
    « Beautiful, friendly hotel in a good location on outskirts of city »

    I visited this hotel with my wife and 10 year old daughter during half-term break in October. Beautiful old building with approx. 60 rooms, free onsite parking, and great hospitality. All staff were very friendly and welcoming without exception. Room was very clean, bed fantastic, breakfasts excellent - but don't go down too late when it's busy. Booked via Booking.com for 2 adults and a child but went through as a double room only. Reservations manager very accommodating in waiving fee for extra bed to meet website's promise, but will book direct next time as will definitely be going back next year to enjoy the rest of the delights of this beautiful city!

    5
    « hospitality »

    we recently stayed at hotel pavilion York and we realy enjoyed our stay everybody was lovely restaurant manager all the waiter waitresses but especially we had a lovely chat to the receptionist adam who we felt we had known him before we were made very welcome

    5
    « Great hotel »

    Stayed here for one night clean and comfortable with excellent and friendly staff conor on reception was very helpful and polite has was becky in the restaurant both a asset to the hotel we will be back the only fault I can find is breakfast is little in un organized but that said we had a fantastic stay thank you to all the staff . Stayed on the 15th October room 1

    4
    « Relaxing and pleasant hotel close to city centre »

    Formally a Georgian Country House with lots of history, now a welcoming hotel close to the city centre of York (about 20 minutes walk). Pleasant, clean and comfortable room on the ground floor. Good access to terrace garden and car park. Usual room facilities. Our room had shower over bath, also with disabled facilities. We dined in the hotel restaurant and were offered a reasonable choice from the a la carte menu. The food was very good although the portions were a little small for the price. Service was good and staff were very friendly. They offer an exceptionally good breakfast with the choice of full English and buffet style Continental.

    2
    « Not the Best Western Hotel »

    We stayed in the Nook which was across a fairly busy road from the main hotel. We didn't know we were going to be there until we checked in. We have stayed in other Best Western Hotels and this was not as good as the others in terms of room space and the overall state of the room was not up to standard, there was a musty smell when we entered and the reason why became apparent when we had a shower, which produced steam and water vapour which did not dissipate for a long time despite us opening the windows. The bed room was cramped, with just enough room to get around the bed and we aren't the biggest of persons. The wardrobe was tiny and was tucked behind the door to the bedroom. One of the windows in he bedroom looked out onto a brick wall and made the room appear darker. Overall not a good experience.

    4
    « A great Hotel a shortish walk from York centre »

    Had a weekend stay at this hotel . The staff were more than helpful and very welcoming, the hotel was full and very busy,no real hold ups at breakfast as there were plenty of staff on duty the breakfast and evening meal we had were very good. It's a 30 min walk to the city centre along the river bank so great for sight seeing. Room Tip.... we were in 54 just above kitchen and unfortunately the extractor fan starts up early and is quite noisy and vibrates into the room.Other than this we had a great stay.

    1
    « Would Never Return Horrible Stay »

    Where do I start, arrived and went to room to attend wedding of my partners brother. Came down to restaurant for the lunch menu as weather was horrid so decided not to venture out. Ordered Pan fried Trout to then be served Salmon and whilst this was nice no apology or offer to change the food when we spoke tot he barman. Full price paid. Then went to get changed and a group of us met up in the bar for drinks. The evening was going well and rounds of drinks were being ordered at the cost of £50 to £70 a time which the staff were more than happy to serve and at one point to go and get more of the expensive spirits. The end of the evening came at around 11. I went up to bed whilst partner sat alone in the bar to finish off his drink. He then went to the loo which is off the bar, when he came back his drinks had been removed. He asked where they were to be told they had been cleared. Obviously he asked for them to be returned so he could finish them or take them up to our room. The barman was very rude and refused. My partner argued that we had paid a lot of money for them and he would take them up to the room. At that time another member of staff standing in the back ground went away and within a very short while the police arrived. The staff then lied and told the police my partner was not a resident at the hotel and asked for him to be removed. The hotel was more than happy to take our money but to then lie to a police officer is beyond belief. My partner was then allowed back to the hotel once I had confirmed we were residents only once I had come down to ask where he was after he didnt come to the room. After being treated in this way and no apology received we didnt even stay for the wedding and checked out. Was told by the owner of the hotel she would look into it and come back to me but heard nothing. Any one booking a wedding or event here should be aware they are happy why you are spending money but their level of customer care is something to be held in question

    5
    « Best Weston pavilion »

    Just stayed for 2 nights with 3 other couples - all of us had 4 poster beds - all rooms were lovely - ours was the biggest but all more than adequate. Staff were very friendly and we had excellent service - there was a bit of comedy and interaction between our group and the staff which so much helped for a great weekend. Food was excellent. Nice walk into York along the river so was a excellent hotel in an ideal setting. Good range of drinks including a good local ale. Thoroughly recommended- a big thank you to all the staff for helping to make a fab weekend. BJ

  • 4
    « Best Western Pavillion, York »

    Excellent hotel, recommended. A little expensive but have put this down to races being on that weekend. A short taxi ride into the centre of the town. Staff were particularly helpful. Room and facilities were clean and well appointed.

    4
    « Very Good! »

    If scoring from 10, this would be a 9. Only dropping points because of noise. More later. Stayed two nights arriving 14 September 2016. Had stayed before. The car park is probably best described as "quirky", but we've always found a space. A warm welcome, and throughout our stay the staff were friendly and approachable. Only ate breakfast in hotel, but very, very nice and a huge choice. Managed a table at French windows both mornings. Nice outlook to garden. Cask ale was off during our stay, but not a huge issue. York centre is within easy reach. Buses stop outside hotel, or a pleasant walk along the river. About 30 minute walk in our case -- both middle aged. Back to noise issue. Not a huge problem, but this is an old building. We could sometimes hear noise from surrounding rooms. Taps running, toilets flushing, loud conversation. Not horrendous, but if you feel it would really irk you, be aware of it. Hoping to return to York in future, and this would remain first choice hotel for us.

    3
    « Galmareg16 »

    We stayed 5 nights in this hotel in a self-contained suite situated across the road from the main building. This is a charming place with polite and attentive staff. We ate one lunch and one dinner in house and enjoyed both meals. The suite was small but adequate, containing everything that was required. The problem I had was the mattess; it was saggy in the middle and the springs could be clearly felt through the top layer of padding. I raised this with management (Paula) who said the hotel was in the middle of a soft refurbishment but she didn't know the mattresses in the suites needed replacement. Our mattress was "swapped" for another one which was only marginally better. This means, of course, that another unsuspecting guest would soon be in the room with the bad mattress! If you want to stay at this hotel my suggestion would be to check if your reserved room has a new mattress. Really, for a business whose main concern is providing accommodation, bad mattresses represent a cardinal sin.

    1
    « Disappointing Stay »

    I visited this hotel while away on business, and expected good things from the outside. The check in procedure ran smoothly and the staff were helpful. I was allocated room 63 which is the 'Singapore Room' which was one of the hotel's cottage rooms next to a lovely courtyard. However the room itself was unfortunately a different story. As I entered there was an immediate strong damp, musty smell and the room was dull and dated. There were a number of stains on the beige carpet around the desk area and there was no remote control for the TV. The room was also freezing cold which apparently a lot of guests in other rooms had also mentioned. The rooms by the courtyard have the potential to be really lovely but appear neglected and very dated. Such a shame as this area of the hotel could be a real feature.

    4
    « Pleasan stay »

    Overall I enjoyed a lovely one night stay. The hotel is set in beautiful grounds. Rooms are lovely traditional rooms. At little tired in decor but very clean. The beds were extremely comfortable and the rooms warm and no noise from the traffic. The food for the evening meal was lovely although they forgot our coffee when it became busy. Breakfast although the food was very good and an excellent choice of menu, the service was not very good with the waiters/ waitresses not appearing to be organised and have designated tables or system of working. The biggest delay was during check out Adam who was one reception was trying to settle everyone's bills single handed whilst answering the telephone. Would stay again.

    4
    « ok »

    Had a lovely stay except for breakfast first morning not very hot, bacon very underdone. No inter-action with us from any of the staff, carpark was too small to accommadate clients cars. very busy as there was a wedding on.

    5
    « Wonderful discovery »

    We booked this hotel as we wanted a base to visit York, Beverley and Whitby. On arriving, there was plenty of off road parking and the hotel looked so lovely. It looked like a large mansion, and it turns out that is exactly what it used to be. In fact, I was gobsmacked to be told that John Barry (one of my favourite composers - he wrote the theme music for the film Somewhere in Time - a wonderful piece of music) had grown up there as his family had owned it. The hotel is classic with wooden floors and large doors. The staff were polite and helpful. We ate in the restaurant, and the food was beautifully presented and and delicious and I wold be happy to recommend eating there. If you like ultra modern and bright, this is not for you. If you want to step back to a bit of Downton Abbey, you would love this place. Enjoy!! We did.

    4
    « Charming wedding venue »

    We stayed 2 nights for my son's wedding. The venue has character and the courtyards are very pretty. The food is outstanding, and the wedding planning service was very efficient. The staff were friendly and generally helpful, and we found the chambermaids very sweet too. If you look closely, especially in the rooms, I would describe it as old style elegance that is a little frayed at the edges. Think 'shabby chic' in places. My biggest issue was that the room included a single bed for our daughter that was clearly meant for a child no older than 10, when she is a 5ft9in 16 year old. But it was a very pleasant stay.

    4
    « Room furnishings in need of a little TLC »

    Stayed 4 nights in a good size room facing the main road. The double glazing and extra thick curtains kept the traffic noise at bay. In fact the room was very quiet even though the hotel was full. So we both had a a good nights sleep. There was some wear on the room soft furnishings, giving the hotel a warm lived in feel! There were only two negative points:- Firstly there was no heat to the en suite towel radiator so towels tended to be damp in the morning. I did ask reception if something could be done, no heat be fresh towels. I guess in these older buildings heating is a challenge. Secondly I felt the evening menu was overpriced by 15% or so. Hence we choose to eat in the local Pubs for all but one night. Breakfast was good with a wide choice and freshly cooked food, I would recommend the kippers ! Overall an enjoyable stay, but not quite a 5 star rating.

    5
    « Wedding ???? amazing day »

    Our son and daughter in law had their wedding reception here at the Pavillion. We where all warmly greeted with a glass of fresh orange for those not drinking and children and fizz for the rest of us..... always a good start to the day. We even managed to get plastic cups for the grandchildren so they didn't drop the glasses... again a nice touch. The hotel staff especially, Mark who looked after us where amazing. They all went the extra mile to make their wedding day extra special. Mark was a big hit with the grandchildren they loved him, he made a fuss over them which was really nice to see.?? The room for the wedding meal was beautifully presented, down to all the little details, the weather even played ball we had beautiful sunny day. So we were able to make the most of the wonderful garden area. The food was wonderful to, the portions sizes were very generous to, most of the guests struggled to clear their plates, but we all gave it a good go though ?? The day soon turned to the evening party, again the room was very well presented. I know Emma had a say in the decoration but the staff still did a good job making it look perfect for her..... the DJ was another big success he had people up dancing most of the night, he was great with all the children too. He even had a dance off for them which they all loved so well done.... he had prizes for them all too. The bar staff where kept busy day and night, they were friend as well as efficient a The whole day from arriving to leaving was fantastic . Would highly recommend to anyone thinking of their special day too ?

  • 5
    « Weekend Away »

    Arrived around 9:15pm Friday night, car park was virtually full. No lines so many cars parked taking up 2 spaces. However, after signing in, they were kind enough to find us a spot. Car off loaded and to our room. More later. Both of us very hungry, had the choice of waiting for a table to be cleared or eat in the bar area. We choose the bar area. Small bar, dozen or so tables, easy to sit at. Ordered our meal, beautifully cooked and we accompanied it with a bottle of red. To our room, 4 poster bed and well appointed. Iron and ironing board along with fan TV, kettle coffee and tea. Hasten to add, we didn't use the iron. Repeated the experience again Saturday night, this time in one of the dining rooms ( there are 3 as far as I could tell) . Overall our stay was very comfortable and we would repeat our stay again at the hotel. If I was to have a small grumble, is the reception area. 2 small windows, and is easily not to see a waiting guest. They really ought to join the windows together. The hotel is a grade 2 listed building with plenty of character. The staff are very well attired, professional, efficient, friendly and polite.

    3
    « Let down by the dining »

    I'd stayed here previously and found it thoroughly charming and pleasant and had a exceptional meal, but on this occasion I was unlucky to find the small restaurant booked up with large parties, no meals being served in the bar (with no explanation), the draught beer off, and a general air of the solo business traveller being an inconvenience rather than a welcome guest. Otherwise it's potentially a wonderful snug venue in a good location. My room was small but comfortable. Parking is a bit chaotic (part of the charm?).

    5
    « Lovely cosy hotel »

    We stayed here while being in York for the world ploughing championships. It is an older hotel with alot of character with lovely leafy surroundings. The staff were very friendly and helpful. Rooms were very clean and cosy. The food and breakfast was very good. If I was to find a fault it would be with the parking. It was limited and we struggled to get parking for only one night of our stay as there was a wedding there both nights we stayed. Would highly recommend and will stay again.

    5
    « Afternoon tea »

    Visited this hotel during the week for afternoon tea. Lovely old building. Afternoon tea was fantastic with plenty to eat, so much so that we couldn't finish it. All staff were very attentive and extremely pleasant. Made us feel most welcome. Many thanks to the gentleman who served us.

    4
    « Great visit! »

    Beautiful hotel, lovely comfy bed. Couldn't fault the grounds. However breakfast was slacking in the standard of the hotel. Scrambled eggs really runny real shame. Staff really nice, warm welcome upon arrival. Would stay again!

    5
    « mrs linley »

    We stayed here as our treat to ourselves having not been away from the children for more than a day in 14yrs. The staff here are the best we have encountered on any of our holidays and a true credit to the hotel. The rooms are lovely and the courtyard beautiful. We had an issue with noise from above waking us very early in the morning which was disappointing having been relieved of parenting duties for the weekend! The staff immediately offered us complimentary dinner which was a nice thought. Unfortunately there wasn't enough space for us to eat in the restaurant which was a real shame and although the staff were lovely and seated us in the bar area it wasnt really the same eating dinner with wedding guests drinking around you. The hotel itself is beautiful and well cared for. The gardens are lovely and although i have seen reviews complaining about weddings i can honestly say there was no noise our side and they do a fantastic job of separating the 2. We were in room 20 and across the courtyard from the wedding but we were not affected by any noise from it. The breakfast is really good and the lounge bar very reasonably priced. I'd definitely recommend afternoon tea and the coffee is so nice we have ordered some! If your looking for a lovely hotel with superb staff you wont go far wrong. Dispite being woken early and eating dinner in the bar we would still return. I can only say this is due to the lovely staff employed here, i cannot speak highly enough of them.

    4
    « Formal Function »

    I wrote a review of this Hotel on 25th September 2015, a review with regard to my son's wedding and writing now a review of my step son's wedding held at the end of August. Much of my previous remarks still hold. It is an excellent location for weddings' and highly recommended. In addition this year the menu - which was a repeat of the previous year was presented with far more finesse than before. I was particularly pleased with the professional skills shown by the Major D it was slick all round. Staff excellent again, bar far better run. Only grump and its personal any way poor choices of beer :-) pleased to have this review.

    4
    « Birthday trip »

    Stayed at this hotel for three nights. Staff very friendly and helpful. Room excellent with super king sized bed which was great. Food was really good, good breakfast selection on offer too. Gardens were really pleasant to sit in with a quiet drink of an evening. Popular wedding venue so might be a good idea to check room is away from entertainment, although this ends promptly at midnight if there is a wedding celebration taking place. Free wifi. Ample parking which was great as bus service was good to town. Hotel is actually main street Fulford. On bus route into city and takes about ten minutes to either Picadilly or Merchant Gate. Also to designer outlet mall in opposite direction again about ten minutes.

    5
    « Great Service »

    We stayed in the main body of the hotel, as opposed to the apartments across the (very busy) road. Clean and comfortable, although the room was very hot. Staff friendly and helpful. Prices vary by the day when weddings are happening. Food at breakfast and in the restaurant at night was appetising and well and swiftly served.

    5
    « Hard to fault for comfort, service and location. »

    We booked a room in a building across the road from the hotel with some reservations. In fact, it was a superb bijou apartment with sitting room, fully equipped kitchen with bedroom and bathroom up a spiral staircase.Luggage was taken over the road without the need to ask - a measure of the excellent service given for the four day stay. Handy for the city with a bus stop outside the hotel - free parking on site more than made up for fares or the high cost of parking in the city centre. We have stayed at the hotel before and will be more than happy to return and to recommend it friends. We always ask for a quiet room but the hotel is generally a haven of peace apart from when a function is taking place.

  • 5
    « Another great event. »

    I was here for a wedding and what a great venue it is. The building is located on the A19 close to the bypass. Car parking is free which is a great advantage. The staff are efficient and friendly. If you are consideribg an event in thecareacI would recommend you consider here.

    5
    « Lovely hotel, ideally situated. »

    We stayed here for a weekend away in York. The bedroom was very clean with a beautiful four poster bed and opened onto a balcony. Ate in the restaurant one night, the food was beautiful and the service was excellent. In fact all the staff were very friendly and helpful especially Adam on reception. The only down side was there were weddings both Friday and Saturday which meant noise from the disco went onto midnight. This was quite loud due to our room being directly above it, so would ask for a room away from this if visited again. The hotel is also well placed for York centre, the racecourse and York outlet. Would definitely go back.

    5
    « Great spot »

    We booked 2 nights,21/22.August. We were told that there was a wedding on the 21ts.with a disco until midnight. It was absolutely no problem. This is a lovely spot,and it does have the feel of a Country House Hotel. Lots of space inside for sitting and reading,no-one bothers you and you are free to come and go as you please. Perfectly placed for York centre. We parked our car in the (ample) car park and left it there for the duration of our stay. The Park and Ride service is great,with the bus stop just on the Hotel doorstep,not literally. A very pleasant room with a balcony and french doors out onto it,looking over the garden. There are 2 areas for breakfast,so plenty of room.Big choice of food,but I never get past the cooked breakfast myself.Mmmmm..bacon A very stylish Hotel,with a perfect location for easy access to York centre. Highly recommended. Professional,friendly staff.

    5
    « One to go back to »

    The Pavilion tries very hard and succeeds. The location is good - close to Park & ride ( who wants a car in York? ). The building is attractive, the accommodation memorable - each room distinctively and very comfortably furnished, Staff friendly and efficient. Restaurant - and all other facilities of the highest standard. Car parking can be a problem for late arrivals - were and just squeezed in (but they did warn us). Definitely recommended.

    2
    « Cancelled out of principle »

    Planned a 2 night stay in York for 26th and 27th August. I called ahead, directly to the York Pavilion to check that they did not have any weddings booked as we wanted a quiet stay. The receptionist said he checked the diary and informed me that there were no weddings booked in. Therefore, went ahead and payed my £340 or so on late rooms, only to receive an email 3 days later from the hotel, advising me of a wedding, and possible noise, requesting I call to ask for a room away from the party! Outrageous! I called the reservations manager today and whilst he was very friendly, and offered a room away from the group, I expressed concern about why I was clearly misled. I am sure that the hotel does not book weddings a week before the bank holiday weekends, and they are planned well in advice, surely the receptionist would have known if a wedding was on or not Very disappointed Best Western, I have cancelled my reservation out of pure principle.

    3
    « Trip to York »

    Lots of stairs, no elevator, close to city bus stop. WIFI a waste of time. Nice garden, but a request not to walk on the grass. Nice looking outside. Reception difficult to wheel cases because of rough pebble forecourt.

    4
    « Old fashioned charm »

    I night stay at this lovely hotel in York. The room was charming and very comfortable with good facilities. Breakfast was excellent,with a good choice of both cold and hot food. The staff were pleasant and efficient. I would definitely stay here again.

    5
    « Ebor Racing Stay »

    Booked this hotel using Booking.com about 4 was ago - pleasantly surprised to actually find a hotel in York so late & for just one night. On arrival at 12.30 we left our cases with the reception staff who were incredibly helpful & provided helpful advice on how to get to the races using the buses. After returning from the races we enjoyed rested in our room which we had upgraded - it was lovely with triple aspect Windows and a 4 poster bed. That evening we ate in the hotel as tired from the races - the steak was cooked to perfection and again the staff very accomodating. We enjoyed the lovely gardens in the hotel and the cosy feel of the hotel. The next morning we had a fabulous cooked breakfast and buffet. Overall really enjoyed this stay - lovely area of York. Unfortunately unable to book again for next year as already fully booked.

    5
    « 2night stay excelkent »

    2 night stay (Sunday / Monday) great room ,( Singapore room), warm welcome, spotlessly clean, excellent second to none breakfast, wasn't quite sure what to have ! So much choice, all fresh. Son and daughter in-law had similar room with no complaints. Highly recommended and would always stay here on any future trips to York , well done York pavilion, keep up the great work.

    5
    « Staff went above and beyond »

    Stayed here recently for a birthday treat with friends. Beautiful hotel with stunning gardens. Helpful staff that even went above and beyond when our taxi did not turn up for the train station. Lovely afternoon tea. Would def. recommend.

  • 2
    « Good in Parts »

    The hotel is bit tired but very clean and our room was fine in general. We had an evening meal which was very good. This tempted us to also have breakfast. Big mistake. No available tables so we were pushed from pillar to post. Our full english took over half an hour to come after ordering with the result that the tea and coffee were both cold. The bacon was extremely tough and over cooked. My wife's was inedible although I struggled through mine. My biggest complaint was the room door. There was a good 10mm gap between the door and the frame with the result that it was impossible to lock and obviously must have been a problem for some time. I spoke to the male receptionist at 16.00 and again at 18.00. Nobody even came to look. To make matters worse our room was the first one in the annexe meaning that anyone could access it from the car park. I had to lock our valuables in the car and keep my fingers crossed that no one tried the door. To keep my wife happy when we went to bed I put a chair under the handle!

    5
    « Quirky bolt hole »

    Lovely manor house type property tucked away on main bus route just on way out or York on A19. Interesting hotel with small intimate garden areas and court yard. Normal size standard room overlooking tidy little garden with usual facilities plus well dressed bed with lovely sheets. The staff were friendly and helpful who attended customers in a fine manner. Book again ....but of course. Oh and great sandwiches.

    4
    « week-end stay at best western york »

    not a modern hotel but has that old wordly charm about it, we stayed in apartment across road from hotel was really nice everything we needed for lovely stay. had 2 lovely breakfasts food excellant ! downside; was only tiny tables and sat in constant flow of people walking in and out ! was put off having evening meal there because of this ! also under-estimated how far hotel was from york centre as we used train to travel so was on foot ( reg bus service though) would recommend this hotel but do your home-work on it first ; can;t fault staff excellant service

    5
    « Comfortable hotel and fantastic restaurant »

    We stayed for a stop over on our way to Northumberland. What a find! clean and comfortable hotel. We enjoyed a walk along the river to the City Centre, returning to very comfortable rooms and strong hot showers. We ate in the restaurant here and it was amazing. Super service and extremely delicious food, even pleasing the vegetarian and the young member of the group! Would definitely recommend. The Queen room was lovely and spacious, we were upgraded and this was a very pleasant surprise...thank you for a lovely stay.

    5
    « First trip to York »

    Our first time in York and first time away on our own in many years. Lovely quiet location just a short journey into York. We initially stayed in room one, a nice cozy room with a very comfortable queen size four poster bed. Unfortunately we couldn't open the window as there is a birds nest outside it. If window was open the birds were very noisy would try to come into the room. A fan was supplied to cool the room - it wasn't brilliant but it didn't spoil things. During our stay we became engaged, when staff found out they arranged for an up grade to room 3 the bridal suite for our last night (at a very reasonable price). This made our stay even more special and we will definitely be returning again following our wedding later this year. The staff were all so friendly and approachable however we would like to say a special "Thank You" to Kirsty, Tara and Karla who were fantastic and made us feel so welcome.

    5
    « Best Western York Pavilion Hotel »

    My wife and I stayed for a night at this hotel on the last leg of a long and enjoyable drive through England, Wales & Scotland. Very helpful staff, Room # 3 was excellent, great breakfast, plenty of free parking, wonderful walk to town center from the hotel along the river bank

    3
    « Carried by the Staff »

    This is a standard Best Western. Decent breakfast, Free Wifi (when it accessible). Like many best westerns the building and rooms are reasonably tired, the decor approximates that of something decorated 10 years ago. Communal areas are a bit freshers! The parking is in a gravel car park round the back, if this was laid out better then they might be able to fit more vehicles in, but if you are returning late then you might struggle to fit it in a space and just have to abandon it next to a hedge. The breakfast was substantial with the buffet options being a mix of fruit/cereal/patisseries and a wide selection of cooked products to order. The one super positive about this hotel is the staff, they cannot go far enough to help you. Can we have a meal for a 8 in the restaurant? No but we will rearrange tables in the bar for you. They always presented food with a smile and a good sense of humour. They fixed any problem our party had. Noise maybe a problem if the people in rooms to either side or above move around a lot in the night.

    5
    « My daughters beautiful wedding. »

    My daughters wedding was held on 22nd may 2016, we had booked 2 years in advance. The wedding coordinator kept us constantly up to date and did a marvellous job from start to finish. The actual day was absolutely fantastic, the staff were so lovely and nothing was to much trouble for them. The building and gardens are beautiful and an ideal wedding venue. Our wedding breakfast was amazing the food was faultless. We stayed over night and our room was spotless, beautifully decorated and we had patio doors which we threw open to take in the lovely garden below. I cannot recommend this hotel highly enough, just wish I could enjoy it all over again.

    5
    « Lovely hotel, great service, great location »

    We loved this hotel, beautiful, wonderful service from all staff, clean and walking distance (20 ish mins) in to York city along the river. We had a superior room with four poster as it was a special weekend. At first we were unsure of the decor theme (old fashioned fishing with fish wallpaper) but after a short time of looking around it all we decided it was a great touch - i understand all the rooms are different. We will definately stay again if we get an opportunity to revist York

    5
    « Small and friendly »

    Great chain hotel just on the outside of the city centre. Had booked a standard room and upgraded on arrival to a de luxe 4 poster. Stayed for 2 nights and the breakfast was freshly cooked and a good choice. Would use again.

  • 5
    « Super hotel in York »

    I managed a very good on-line price for this hotel at only a few days' notice, and really wasn't expecting much in the way of charm or quaintness from a Best Western. Big surprise! Lovely old building fronting the road, big carpark, lovely gardens, outstanding reception staff (Polly, you know who you are!!), and such easy access to the centre of York. A bus right outside the door, a sort of mixture of a hop-on hop-off bus with an ordinary local bus, conveniently returning from exactly the same place as it drops you off. Cheap, fast and frequent. The room was fine, perfectly quiet, and we had dinner in their bar, good food, excellent service and reasonably priced (by English standards). Polly had offered us a special rate for breakfast, which was excellent and worth it at the cut rate. Hotel breakfasts are so ridiculously over-priced, they really have to be outstanding to make you feel you've got your money's worth. Happy to recommend this hotel, and to stay there again if I'm ever back in York.

    4
    « A stay of 2 halfs »

    Day one, pleasant staff couldn't do enough for us. Day 2 staff abrupt and unhelpful. Lovely hotel clean and welcoming. Room 43 far too hot even though it wasn't particularly hot outside, found a very dusty fan in the cupboard but it was too noisy to leave on at night. The lighting in the room was very dull, you couldn't work or apply make up. I didn't complain because I didn't think there would be a solution to the problems.

    5
    « Perfect wedding »

    We were married at York Pavilion hotel on June 25th. Many of our guests stayed the evening before to settle in. Couldn't fault the hotel at all. Daisy and Zoe (coordinators) helped us plan the big day with every detail taken care of. On the day Paul was amazing, it was a comfort to have someone so competent and experienced, he made sure everything ran to plan without a hitch with Natalie and Shannon on hand and all of the staff who were friendly and attentive. The food was fantastic, the DJ got everyone dancing and there was a great atmosphere as well the hotel arranged and took care of other suppliers and deliveries. The day after we had a lovely breakfast with family and friends. Would recommend for anyone considering a wedding here. Just want to thank all of you again, it was perfect! Jon & Michelle Jackson

    5
    « 30 of us!! »

    Hope this says it all: Just a note of appreciation to thank you very much for the lovely stay we had this last weekend. All of our 32 guests commented on the attractively furnished hotel and rooms; the meal on Thursday night was excellent; and above all every one thought the staff were superb and went the extra mile to accommodate all our wishes. A particular mention to you yourself Matthew, for going out of your way to make a special event go so smoothly and even more memorable. From the lovely welcome to the last goodbye, it was an outstanding experience. Please feel free to pass this message on to Irene and all the staff at the hotel.

    5
    « Lovely hotel outside York »

    For people wanting a good place to stay close to centre of York, with the Pavillion being a pleasant 20 minute walk along the river to centre of York, with good pricing, comfortable rooms and pleasant staff I recommend this hotel

    3
    « A pleasant stay »

    Stairs were a bit tricky as we had a lot of luggage while travelling we were very appreciative of the nice young man , bar staff I think, who offered to help and carried luggage up. However bed was comfortable and room was okay for one night. However we were very happy with the dining room and the excellent breakfast in pleasant environment. Service was excellent and super fast.

    2
    « Not what I thought I had booked... »

    Spent one night here on business, on check in seemed to wait ages whilst dealing with people in front of us, even though there was another check in booth. Finally got checked in to be greeted by a nice lady and then to be told, I had booked room only and no breakfast, which surprised me for what I had paid for one night. Breakfast was offered but it was only available at an expense and a certain time limit considering I had to be away from the hotel early morning because it was a weekend!! Was given keys to the room and directions which did not add up once getting to the room as felt I was pushed out of the way and miles away from the entrance. It was like the krypton factor upstairs, downstairs, around corridors to be honest, needed a rest by the time I got to the room. Bed was uncomfortable and didn't feel rested and were wishing I had booked elsewhere. Parking is very limited and the shrub overgrowth does not help when this could be cut back to offer more spaces. Having stayed in other Best westerns before this was the worst I have endured so far. When reading the hotel welcome pack, one finds it to be suggested that you get to a breakfast early as there is limited tables and at weekends guests are sluggish to leave, I passed the breakfast area at 7.30am and there was nobody there.... I booked this hotel based on reviews and must say looking more closer it seems they favour wedding guests and business guests are treated differently.. I personally wouldn't stay again. Only plus it is close to the A19 and A1 but also quite a distance to the town centre if you are a client on business or a tourist

    4
    « NICE hotel »

    Lovely hotel and grounds nice rooms bar and restaurant ,only spoiler we had was the w/c which leaked into the en suite and made one hell of a noise when flushed but the maintenance man sorted that, regular problem we was told.!! staff we found where very friendly

    4
    « More than 3 star definitely »

    We enjoyed a recent weekend stay for a wedding and this hotel gets nearly everything right. Pleasant and helpful reception staff , smart bar with a lovely real ale ,comfortable room in a lovely courtyard with Japanese theme to the planting ,good choice for breakfast ( the kippers are strong tasting proper kippers - not for the faint hearted !) .As with other hotels on Sunday morning the breakfast area gets too congested ( out of tables) if you get up later. A short taxi ride into York but it's essential to pre book your return or face a very long wait late in the evening .

    5
    « Deserves more than 3 stars »

    We had booked two rooms and both were very nicely furnished, clean and comfortable. The grounds and nooks and crannies were a delight and the hotel had many varied seating areas. We received a very friendly reception and all the staff were most helpful. Breakfast had a wide selection on the menu and was freshly cooked and served quickly by friendly staff. Our only gripe was the Jazz background music- why do hotels think guests want to listen to that first thing in the morning? Will book again if playing golf again at Fulford (5 minutes away)

  • 4
    « Lovely hotel, full of character »

    1st time at this hotel, having visited York on many occasions. First impressions were good, but felt that this type of accommodation was not for us. However, our room was lovely, maybe not as sleek and shiny as some of the other hotels in York, but very clean and perfectly adequate. Free car parking, and free wifi throughout, which was great. Breakfast was really impressive, and the waiting staff were attentive and friendly. Great selection of both hot and cold food. Nothing was too much trouble. We really warmed to this hotel , especially the little courtyards, fountains and gardens. All in all, a little treasure, and we will definitely return.

    5
    « Congratulations and thanks. »

    I have missed some family weddings and events at the Pavilion in the past, due to illness, but having finally attended a function, my brother's wedding, I have to say how very, very impressed I am by its whole ambience, the food and service was of superb quality and the staff were well trained and extremely professional. You made an entire party of family and friends of all ages and backgrounds very welcome and our congratulations and thanks to all concerned. Definitely highly recommended 5*+++++

    3
    « Disappointing. »

    This was our fourth stay and one from which we are still recovering. Room 15 was the short .straw.. The open window on our arrival there should have been a clue to what was to come! Hot, stuffy and with unbearable traffic noise, sleep was impossible. And the midnight news bulletin from room 14's television ensured that we are spending the following days recovering from jet-lag. The night porter's offer to bring up a fan at 1.00am did not impress! And how about the food delivery truck, complete with reversing beeps, below our window at 5.45a.m? Our experience was completed when it had not been recorded that we had ordered our over-priced breakfasts. We were too tired and angry to eat them in any case. The compensatory free evening meal offered was pointless - we needed an early night!

    5
    « Amazing break in an amazing hotel »

    The room was lovely, comfortable, had plenty of amenities, lovely shower, bath, bed was so comfortable. Room tended to get a bit warm at times but there was a fan provided to keep you cool, it could of had a extra setting on it though. Even had an ironing board, iron, hair dryer, basically everything you needed. The gardens were lovely and inviting, very private. The staff at the hotel went out of their way to be helpful 10/10. Everything was very well presented. The continental breakfast and assortment was out of this world, something youd dream of at a paradise hotel in the bahamas. My partner and i are already planning a 2 week holiday here as the 2 days we stopped was nowhere near long enough. Jon and Tye Woolley x

    3
    « Good Stay »

    Not sure how to rate this hotel. The first impression when you pull up is in need of TLC. Nice size car park with terribly overgrown trees which makes it dark and not inviting. Checking in experience was excellent, I think his name was Connor, but could he teach some people how to receive a guest 10 / 10 for him. The room (36) was ok nothing great overlooked a courtyard so enclosed and quite dark and not inviting. But is quiet. The staff were always busy and polite. Breakfast was served on small tables in the bar that despite someone trying to clean them we cleaned again before eating at them each morning. Good location Connor told us of a nice couple of mile walk into York city centre that took us along the river but buses into City centre run every 10 minutes up to 8pm if you prefer as parking in York is dreadful.

    1
    « Never again »

    In my opinion this hotel only gets good reviews because people are generally attending happy occassions like weddings. I have stayed in Best Western hotels previously and have to say could not be more disappointed with this one. Food expensive and below average, rooms unclean, breakfast poor, service very average. Charged different prices for drinks. Not impressed at all.

    5
    « Feet up in luxury »

    Our room is beautifully presented as is thr restaurants all our needs are catered for. The food is yummy nicely done well presented I definitely want to stay here forever. The staff have been very helpful pleasant will look forward to coming again sooner rather than later

    5
    « Lovely courtyard room »

    We had 2 rooms both opening onto a charming little courtyard with a table and chairs so we could sit outside our rooms......this was a bonus indeed...The rooms were very clean and the beds were comfortable...The breakfast menu was varied and the home made granola pots were much appreciated...We would ask for these rooms again !!

    5
    « Wedding »

    If you are looking for a hotel to have your wedding then book the PAVILION. Excellent from start to finish. The staff couldn't have been more helpful. The service, food excellent. The D J a star on the evening, getting involved.

    5
    « A family wedding »

    What can I say about this place when I originally booked this I was a bit apprehensive and wasn't sure if I was being over charged. I can safely say I have not!!! I arrived in what I can only say a panic I was the one delivering the cake for the wedding and it hadn't arrived in one piece the staff went above and beyond not only did the help me in gettin the cake back into some sort of shape again they polished it off and make it look beautiful again with doin a bit of design work honestly you will never understand how grateful I am to u for this. As a family stopping over with a baby I was somewhat panicked about our trip anyway but the staff at this hotel were amazing from the bottom of the ladder all the way up to the top!!! Nothing was too much for these staff!! They made us feel welcome from beginning to end. Before the wedding they helped my husband wit my baby's food warned it for us so she could eat before the wedding which was a massive help to ensure the smoothness of our day. During the wedding and the party the staff could not do enough always checking and ensuring everything was right and going as planned ??. I will be writing to your head office because I do believe that this hotel is an absolute gem!!! And the staff in it r the shining jewels a massive well done and congratulations to u all for doing your job so well I've worked in your industry so I know it's not easy!! One final word if your debating stopping here or having your wedding here don't delay everything was perfect food service even the d.j was a star and got involved like I say perfect from start to finish

  • 5
    « Great service and food »

    Large double room with good tv . Brilliant powerful shower and extremely thick bath towels with comfortable bed meant a very pleasant stay. Mentioned that my husband had been disappointed with a breakfast earlier In the week and we were immediately offered two free breakfasts which were superb.The compote topped with yoghurt and oats was not too sweet and a good start, and the vegetarian hot breakfast was good. Best of all was the attentive service. We will return again.

    5
    « Great stay! »

    I stayed for one night with my mum. Beautiful building, friendly staff and really clean rooms that are nicely decorated. Warm atmosphere in the restaurant and bar downstairs, about half an hours walk or £6 taxi ride to the centre of town. Would recommend.

    3
    « Pleasant stay »

    The hotel and a good sized carpark at the rear. The welcome was great. The receptionist had the right amount of banter. The room was well presented. My only complaint was that the wifi was very inconsistent. The bed was comfortable. Breakfast was reasonable. i would stay again.

    5
    « Loved this old fashioned traditional hotel »

    We had a double room with the queen sized four poster it was great and my wife fell in love with it straight away.The hotel is an old country house and the rooms reflect this style don't expect modern here.We went for the inclusive breakfast and evening meal and both had good choice and the quality and service was first class.The hotel has a car park for 40 cars we got in easily but on the second day the car park seemed to be getting full,the bonus point for me was that they provided a charging facility for electric vehicles.In summary excellent hotel,lovely clean rooms,good facilities and friendly attentive staff definitely recommended thank you for a lovely stay.

    4
    « Wedding Setting »

    Spent 2 days at the York Pavilion Hotel attending a close friends daughters wedding, held there. The garden & interior gave perfect photo oppertunities. Hard to single out individual staff as all were naturally cheerful & friendly especially the senior lady who showed us to breakfast each morning, which was speedily delivered. Our bedroom was comfortable, but would have bennefitted from air con on what was a very warm night, as open window lead straight onto fire escape shared by other rooms. The bar served real ale along side a selection of pump beers, the bus stop across the road gave the conveiniance of a short journey straight to York centre, (just over £2 return) ample parking at the Hotel or even City centre if chosen.

    5
    « Yorkshire - Business Trip with a Bonus »

    One night's stay in York to have a change of scenery from the usual business hotels along major routes and in the industrial towns of the region. This hotel was off the beaten track and the walk into York Centre (around 20 minutes) on a sunny evening was very enjoyable, more so as it was early in the week and the city was quiet. Style and decor of the hotel is very impressive and the overall ambiance was calm, even though the main A19 passes the front of the hotel and the A64 ring road is just 5 minutes away. A good choice for both business and leisure activities connected with York / surrounding area.

    5
    « Ian & Sandies wedding »

    Our wedding at the pavilion was perfect the hotel is beautiful with gorgeous gardens for wonderful wedding pictures. The whole day was amazing we would like to say a massive thank you to Paul our master of ceremonies and Zoe our wedding coordinator who made everything run so smoothly. The food was delicious and all the staff were extremely friendly and helpful and very professional We would highly recommend the pavilion we couldn't have had a more beautiful room for our very special day We would like to thank everyone for all your hard work and for making our special day so perfect Thank you Sandie and Ian Charlsworth

    4
    « Attended wedding - nice hotel, lovely staff »

    Stayed here overnight for a wedding. Not a big hotel but the rooms were clean and the staff very helpful in sorting out dietary requirements and drinks. The wedding was lovely and the staff couldn't do enough. Food was nice. Breakfast was really nice with a good selection. We had room 53 which was quite noisy all night as we were above the kitchen and could hear a blower/generator all night. Apart from that, really enjoyed the stay and would stay here again.

    4
    « Very Good »

    Stayed here three nights from 22 June 2016. Third time we've used this hotel, and generally very pleased with it. Staff friendly and welcoming. Breakfast is one of the best we've ever had!! We had room 29, which was fine. Bath showing some signs of age, and possibly needs re surfaced, but very clean. Excellent supply of hot water. Wi-Fi prone to dropping out, but might have more to do with older building. Plenty of parking, though some spaces a bit tight. Bus stop across road for trips into York centre, but a pleasant walk along the river is nicer. Very much worth seeking out this hotel.

    4
    « Friendly & clean »

    We enjoyed our stay at the Best Western in York, the staff are polite and friendly. The hotel is ideal for those attending a graduation or function in York. We have already recommended this hotel to family who will be staying soon.

  • 4
    « Full of charcter »

    This hotel feels cosy and friendly despite hosting a large number of guests. There is lots of character as a pleasant break from chain hotels, the gardens are beautiful with secluded areas. The food was first class but the small restaurant a little over capacity when we stayed.

    3
    « Nothing Special. »

    This hotel is ok but nothing special. The room we stayed in was very small, the bed 4 foot from the door, but all in all clean. I requested a coca cola from room service at 5am but I couldn't have it as the bar was closed and access couldn't be gained, I had to drink tap water as no bottled water was supplied in the room. At breakfast whilst waiting for my undercooked barely hot breakfast which is the worst I've ever tasted in a hotel, the coffee was awful, I had to get the attention of a waitress due to being bypassed and ignored twice by other staff. I wasn't told by the receptionist when checking in they had taken only a minimum payment, I assumed I had paid in full, they'd taken a card print for any incidentals and that was that. Two hours after checking out of the hotel I was informed from a very polite gentleman on reception via telephone he's had my key but not my payment. Madness! All in all the organisation of the hotel needs improving although they are very polite but at £125 a night the size of the room was very disappointing. I won't be staying again unless there's nothing else available in the area.

    3
    « Quirky hotel good for overnight stay »

    Perfect for a one-night stopover en route to another destination. Outside of city centre but within easy reach of the main attractions, which are around 10 mins away by car. Our room was average but comfortable enough. There is free parking on the street out front if the car park is full. The full English breakfast was good and the bar/dining area is unique in a quirky sort of way.

    4
    « On business »

    Had stayed at this hotel a couple of years ago,, it's a comfortable hotel, it has a bar area to have food along with a nice restaurant, the bar food is the same cost as the restaurant, staff are helpful. It has off the road parking.

    1
    « Noise, terrible wifi and the worst service »

    Good stuff first, location close to the outlet village and only ten minutes from town, that's it!, from there it is an old fashioned(styled), ran down typical BW. Wifi reception is terrible "we have put you in a room right next to the router" obviously not true or lead in the walls!!!. First nights service at check in and in the restaurant was good, food was decent, large portion and fresh, unfortunately never saw those staff again during my stay. The receptionist that looks like ginger version of Pob(the kids to character) was rude, after seeing that the restaurant room I had been in on my first day was set for conference I returned to reception and asked which room was to be used for the restaurant, "that one over there" and pointed, "you booked", I haven't booked but I'm a resident and haven't booked on other nights!? "You eating now"? YES!!!, off I go to the directed room, fifteen minutes go by and no sign of any waiter, just when hope was lost for any service, a waitress arrived "are you wanting to eat" YES!!!, "this is the wrong restaurant", " you need to go to the other room". This is rubbish hotel service.....near fuming at this point I got up and went to the other room, sat at a table......." You wanting to order" not even seen a menu at this point. Sort it out.......... SHOCKING SERVICE.....DONT STAY HERE.

    3
    « A little old, a little run down, but I like it. »

    Like all BW hotels, you can never be sure what you are going to get, until you get there. This is an old and creaky hotel where everything works, but not necessarily as good as you would want. I think we can call this character and that is why I quite like it. Checking is a strange "hole in the wall", but service was pleasant and I trailed the corridors to my room. The bed was very comfortable. The TV works, but there is some problem which meant a flickering picture on some channels. The bath room is fine, but the shower is rather old and run down - works but only just. Breakfast is fine and worth the additional £7. A good 3 * hotel - I would be happy to stay here again.

    5
    « My perfect wedding day come true! »

    From the minute we walked into the Pavilion hotel we knew that it was the venue we wanted to have our wedding at. From start to finish the coordinators who worked on our wedding were amazing! Nothing was too much trouble for anybody and any queries we had or worries were always quickly resolved and turned into a good working idea. My husband stayed the night before in the apartments over the road which were brilliant for him and his best man and ushers, and I stayed in the hotel with my bridesmaids in a wonderful room which was perfect for the next morning to get ready in. The reception room was set up early in the morning so I could take a look and change anything if needed (nothing needed changing as it was better than I could have ever imagined) then the whole day was literally perfect. And that is thanks to the amazing staff. Special mentions to Shannon, Mikey and Zoe (and Daisy before she went on maternity) for their roles in it all but every single member of staff was happy, more than willing to help with anything and generally just brilliant. Every single person who came has commented that they felt it was the most beautiful and perfect wedding they had ever been to. We were so chilled all day it meant that both of us enjoyed every single second of it. Food was amazing, not one complaint is needed. Thank you so, so much for making our dreams come true and helping us have such an amazing day and memories to keep forever.

    5
    « Great Hotel friendly staff »

    Jackie and I have just spent a wonderful week at the York Pavillion hotel. The staff were all friendly and attentive to our needs. The food was excellent an interesting evening menu and great choice for breakfast. The room was clean and cosy., we both felt that the atmosphere in the hotel was great, loved the Jazz in bar. Thoroughly recommend a stay there so thanks To Mark and the team for making our stay special, we look forward to returning at some time in the future. Kevin and Jackie Edwards

    4
    « Wedding »

    Attenedes a wedding here. Room was ready early so that was perfect. Lovely big hotel. We had a super king size room bed was massive and comfy, room large plenty of space. Bathroom nice and the shower was a power shower so was fantastic. Loved my stay here. Only let down was no lift and i have 10 week old baby so had to carry pram up and down to room. Breakfast included full English, plenty of choice.

    5
    « A Pleasant Bank Holiday Weekend »

    A pleasant weekend spent in York using the hotel as our base. The staff at the hotel are very welcoming and helpful. They always had a smile on there face. We had a very enjoyable meal in the hotel restraint on the Friday night accompanied by some excellent wine. Breakfast was good and plentiful and served in good order despite the hotel being very busy. The hotel is situated just out of York but there is a lovely walk into town, along the river. which takes 20-25 minutes. Will definitely return to this hotel.

  • 4
    « Great Hotel »

    This is our 2nd time at this lovely hotel, clean and comfortable. Very warm and cosy lovely location and peaceful. Its a ten min walk to the centre but there are some small bars along the way to call into if your out drinking for the day. Its £6.00 for a taxi back. Were back again on the 10th June!! Breakfast was great and the dining area is just lovely with great customer service.

    1
    « Bad room »

    We booked a week we lasted 3 days, they gave us a room that was quite, coach party's right below us, we paid £1200 for b&b,eve meal, they put a limit on what we could spend, ,we did not enjoy our meal

    2
    « Where was the management? »

    A family Sunday lunch ruined by poor service. We were left waiting on arrival and had to search for a staff member who eventually directed us to our table. The girl who came to take our orders, without order pad, had clearly received no instruction in customer service; she was well out of her depth. No criticism of the young lady, but where was her supervisor? The bar was too busy serving a wedding party to prepare our drinks for some time. Another wait. When the starters eventually turned up, we asked for some bread rolls. This arrived after the starters were finished, in the form of three dried wedges of bread. Which we were then charged for. We had to search the corridors for someone to give us a spoon for the vegetable soup, again after everyone else was almost finished. The main course was OK, service slow; strange mix of veg, including leathery kale. We were asked if we wanted desserts, the menus were brought......and there we sat....and sat. So we decided to call it a day. Having asked for our bill, we were left to wait in the corridor for a considerable length of time, surrounded by the comings and goings of two large parties using the hotel at the same time. Clearly there are staffing problems at this establishment; however, the lunch waiting staff had been observed hanging around in a different part of the building, instead of attending to their customers. I would add that there was only one other table occupied while we were there. We have had several family celebrations at the Pavilion over the years, but this experience has shown us that it is past time for a change.

    4
    « A good location for visiting York »

    The hotel is roughly one mile from the centre of York and there is a pleasant walk along the river bank or the bus stop is only a few yards from the door. The service is every ten minutes but the down side is that the service stops at 8pm so if you have gone into York for a meal the alternative is either walk or get a taxi (around £6). The hotel itself is very pleasant, with helpful staff and nice comfortable rooms. We had a room at the back which, although over a function room with a wedding ongoing was very quiet. The breakfast is a mixture of buffet and ordered hot meals. If ordering hot this is served promptly. The restaurant is open in the evening for dinner but see the separate entry under Langton's Brasserrie for comments on this.

    4
    « Period hotel in lovely setting »

    This was a great hotel just outside the main city centre and at a reasonable price. We decided not to pay for the meal option when booking but found that there was a breakfast option of £7 rather than the full price of £14+ and this proved to be excellent value for money. We dined in one evening and found the food to be equally good although maybe a little restricted. Service is very good and the mainly young staff are very keen to help. There is a bus stop across the road which serves both the brilliant Designer Retail Park in one direction about 5 minutes away and York Centre in the opposite direction about 10 minutes. We stayed mid week and found all the facilities in a very old building to be more than adequate and would recommend a stay here as a base for touring a beautiful area of the country. However it seems to be very much a wedding venue because of its beautiful setting so may be very busy and noisy at weekends.

    4
    « Good Midweek Break »

    We recently stayed her for our Wedding Anniversary. We received an email before arriving asking if we wanted to upgrade, we did to the four poster suite. The bedroom was looking onto the front and so on the main road, however you couldn't hear any traffic as there was secondary glazing. There was plenty of very hot water and the bath was a great size (took seconds to fill). Only criticism is that the blinds were needing to be replaced and paintwork needing to be re-painted... Good choice of menus for Dinner and Breakfast. Would recommend booking for Dinner.

    5
    « 1 bed apartment »

    Booked weekend break for me and my partner ,thought I booked a room at the hotel but I had actually booked a 1 bed apartment which was across the road .The living room was small but fine as we didn't spend any time in it had television, phone ,couch, dvd player kitchen was modern,bedroom was lovely and bed very comfortable ,wallpaper in living room had celotape stuck to it for some strange reason that was my only gripe . The hotel was lovely all staff were very friendly and very helpful,The breakfast was amazing and a must if your staying at the hotel . Would definitely book again and hope to soon . Thank you

    5
    « wonderful stays »

    We have stayed at the Pavilion on several occasions, as a couple, and with family, and we love the rooms, the staff were always welcoming, and very helpful. Even though it is on a main road we were not disturbed by traffic, it is only a 10min walk along the river into the town centre.

    2
    « Sunday lunch disappointment (again) »

    We live locally to The Pavilion. It is a lovely building in a lovely location (although parking is tight). We used to go often for Sunday lunch and enjoyed the proper service and the food. We had both our daughters' christening lunches there. So we really want to love The Pavilion - but lately it just keeps letting us down. For the first time ever, we booked a Boxing Day lunch (2015) - it was disappointing service right from booking to finish. I was offered a free Sunday lunch in apology (from The Pavilion itself - no acknowledgement from parent Best Western) but didn't take it up as it wasn't about the money - I just wanted my comments to be taken on board to improve the service. I was assured that there would be an improvement. My friend and I had lunch there in early Jan and were largely ignored even though we were initially the only customers there. Today, we have gone for Sunday lunch with the family - again with lack of welcome, inexperienced service, being made to wait for accompanying bread and cutlery and waiting to pay. While I acknowledge that there were two other functions going on - this should have been managed with increased staffing levels. Due to the close location and function rooms available I have booked a party for next year, but again with difficulty at the initial booking stage and more recently with attempting to pay for the deposit. I am now wondering whether we have made a big mistake in again putting our trust in The Pavilion. It is really the service that is lacking - in general the food is lovely. Please put the effort into making the most of this gorgeous hotel rather than falling back on apologies.

    5
    « Great little hotel »

    Stayed for a midweek break, had a four poster room which was very cosy but really nice. We were lucky enough to have very good weather so enjoyed the walks along the river into York and back. There was lots of free parking at the hotel so we just parked up and walked into York rather than mess around with any traffic. Breakfasts were very good and all the staff we met were very friendly and welcoming. This is an ideal hotel if you don't mind not being in the center of York. Will more than likely stay here again when we visit York, thoroughly enjoyed our mid week break.

  • 4
    « Back agaim »

    Very nice hotel, pleasant rooms giving comfort and good food. All reasonable prices. Very convenient location out of city centre, and the bus stops right outside where you can use York buses or pick up Park & Ride service.

    5
    « Pavilion Hotel close to York City centre »

    This hotel is an excellent choice for visitors to York, a few minutes from the City centre and all of the attractions on offer. Lovely rooms, we had a 4 poster and a good sized room. Breakfast is very nice, lots of choice and good service. The bar / bistro area is cosy and and always has a nice atmosphere about it.. I cant imagine anyone not liking this hotel, good value for money.

    4
    « Nice old fashioned hotel »

    Great helpful staff, interesting historic building, room number 1 lovely, bit small to be classed as a superior room, but did have a 4 poster bed, very clean, bathroom was huge, but could do with re-furb, as toilet was virtually un-flushable! A shame about the view of a brick wall directly outside the bed room window. £112 for room only, some may consider bit pricey... WiFi signal excellent. Location to York fab, the bus stops directly outside frequently, On the downside, pillows awful, flat and lumpy . Car Park small for large hotel, but nothing they can do about this due to nature of building & its land. We didn't visit the bar, but had an extra £19.30 added on for beverages, when I queried, they didn't know either, so hopefully this won't be deducted from my credit card!

    4
    « May 2016 »

    Excellent hotel, friendly helpful staff, and clean comfortable rooms. Some off street parking available. Function rooms and very comfortable lounge room with open fireplace for those cooler nights. Also a nice outdoor area for a quiet tea/coffee.

    5
    « Super Staff, Super Food - a hidden gem with Superb Ambience! »

    Weekend away so booked online & very pleased with our Ground floor room with French windows opening onto the inner Courtyard - Lovely sunny spot in among the plants & trees. Thank you Connor for your excellent advice on this room! Rupesh made us very welcome on our arrival and we dined in the restaurant that evening. Excellent food & really friendly helpful staff despite the fact they were very busy with 2 small parties in the function rooms. Adam, Kirsty, Craig & Oliver at the bar all very upbeat & chatty staff which made our stay a pleasure. On Saturday night there was a very noisy party which affected all guests particularly in the main part of the hotel as one friend went down to complain 3 times! Management should control the noise levels for house guests Overall a super place to stay

    5
    « Second visit »

    Second visit this year and found on both occasions the rooms although a bit dated were very clean and well equipped staff were friendly and very helpful and we will be returning again On bus route into York and this time we walked in along the river only took 20 minutes and was lovely walk

    4
    « Wedding Anniversary »

    Lovely Hotel just short bus ride in to the City. We requested a quiet room for our 3 night stay and were provided with delightful accommodation ( the room was called Vino Collapso !!). The welcome celebration pack was xlnt and a lovely surprise for my wife on our Wedding Anniversary. The staff were very friendly and breakfasts were superb. The only disappointment was the terrible service in the restaurant on the evening of our Anniv. Whilst the food, when it finally arrived, was very good, the front of house and kitchen were clearly understaffed. Our disappointment was cushioned by a complimentary bottle of Prosecco ( thank you Duty Manager). Nevertheless I would still recommend this hotel to others.

    5
    « stayed for wedding »

    stayed at this hotel with family and friends for my son tonys wedding 7/5/16 we arrived at the hotel early about 11.45 they had told my daughter-in-law laura previously they may only have 1 or 2 rooms ready when we arrived as check in was not till 3, 0 clock.on arriving the staff were welcoming and could not do enough to help I cant praise your staff enough nearly everyone had their rooms before we left for the wedding at 2, 0 clock. everything about your hotel was top notch rooms, food,atmosphere.the room was beautiful set out for wedding breakfast even put up with the children ha. you set up the same room for our breakfast the next morning which was very nice of you.I would definitely stay at your hotel again thank you for making my sons wedding so special.(only one thing seeing my little four leg friend in garden)but even that didnt spoil my stay .

    5
    « W/end Stay »

    A wonderful hotel 'find'! Totally individual - delightful staff - a beautiful Georgian building with an interesting history. The rooms are most unusual in their naming - we stayed in the Indian Room, very tastefully appointed and, not OTT. Once owned by John Barry, the composer - whose great fame came when he wrote the archetypal 007 theme music. Would most definitely recommend and has good access to the city and is easy to find.

    4
    « Weekend Away »

    Just back from a weekend in York staying at the Pavilion. Was pleased we only had a little car as the car park was a bit cramped but we did find a space. It was a very welcoming hotel and the staff on reception at check-in were really friendly. We stayed in room 58 (The Drawing Office) and could not fault anything, it was very clean, and the bed was really comfy. The shower really woke you up in the morning and the water was always hot. The only tiny niggle we had was the walls were very thin - we could hear the people next door talking, heard their TV and their shower but it didn't detract from what was a very pleasant stay and if ever we are back in York, the Pavilion would certainly be on our list of places to stay. We never ate at the hotel so cannot comment on the food/breakfast.

  • 5
    « A Country House Hotel in the City »

    We don't often stay in York ... a combination of being only 75 minutes drive from home and never having really found somewhere that suited us. The York Pavilion ticks all boxes and we would consider stopping over when in York now that we have found this hotel The welcome was friendly; despite having booked through a hotel site rather than direct, we were expected and greeted by name. There is ample parking at the hotel and we were provided with a pass that gave us secure parking at the Q Park behind the Barbican Theatre in the city centre ... so it was no disadvantage to be in Fulford overnight rather than in the centre of the city The room was comfortable and of the standard to be expected from a hotel of this quality. The breakfast was cooked to order and there was an ample choice for all diets. Most importantly, the staff were friendly from the moment of arrival to the moment of departure and gave the impression that it was a pleasure to be dealing with us ... something that must come down from the top, as the manner / approach was natural, not mechanical We have already recommended this hotel to our friends and only just remembered that we had not left a review on TripAdvisor!

    5
    « Excellent Stay! »

    We used this hotel as a base for a weekend exploring York. From start to finish we couldn't fault the experience. Hotel was very clean and well maintained. On arrival we were very early and the reception staff were more than happy to book us in and allow us to park the car and leave it until we got back from our walk to town and were also happy for us to leave the car in the car park when we checked out. We were lucky enough to have a room with a four poster bed which was an added bonus allocated by the hotel. Bed was comfortable and room and bathroom were also lovely and clean and well maintained. We also had a lovely evening meal in the hotel and breakfast the following morning both of which were excellent! Food was served quickly and really hot, which was great! There was a wedding reception going on in the hotel on the Saturday and I can honestly say it didn't cause us any issues with noise or poor service. The hotel is about a mile from town which is a lovely walk along the river. Excellent hotel and all the staff we encountered were also excellent. Will definitely return and recommend. Thanks for a great stay!

    4
    « Lovely spot »

    It's a lovely warm building, the staff are friendly and helpful. It's not in the city centre however do not let that put you off! There's a great bus service that runs regularly and the stop is across the road from the hotel (#7 bus). Also the taxi rank at night moves very smoothly and quickly. We stayed in a standard room, it was also warm, the bathroom was great, the shower was amazing??. We had some light bulb issues, no sooner was it reported, hey presto fixed??. I would recommend taking out the breakfast option as its really good, cooked and continental, a selection of fruits and yoghurt pots. Really set us up for the day. Great hotel, great grounds, lovely atmosphere, already planning to return later in the year. Great place

    5
    « Short stay »

    We turned up on spec and were delighted that a room was available.Had stayed here several times before and had another very enjoyable stay. All staff are very friendly and helpful. Meals are good and reasonably priced.

    3
    « NIce Stay in York »

    Stayed here for a weekend. Good location on the outskirts of York. It takes you about 30 minutes stroll to the centre either along the main road or the river walk. The hotel has plenty of free parking which is a real bonus in York. Bus 7 runs past the hotel and taxis not expensive as only about a mile into the city. Hotel generally good. Our room was a little dated but clean and warm so not a problem. Staff were friendly. Enough pubs to eat and drink in Fulford too.

    5
    « Highly Reccommended »

    We stayed hereon 16th/17th April for my daughters 30th birthday. when checking in i was told that our room had been upgraded so I gave it to my daughter and her husband, but on arriving at our new room we were extremely pleased with what we saw. It was at the back of the hotel through a lovely courtyard and these four rooms were named, ours being The Singapore Room. Very clean and comfortable and pretty quiet. We had an evening meal in the restuarant which was excellent and very good value, the young waitress that looked after us was very polite and friendly. Breakfast was also very good with plenty of choice from the cold buffet. The only issue (very minor) we had was that the cooked breakfast was served whilst we were still eating the cereals. Something to think about. Cannot praise the staff enough from arriving to leaving we were very impressed with the service.There is a bus stop outside with buses running every ten minutes or so into the centre, too far to walk.

    4
    « Makes a change »

    Visited the hotel with work and it made a nice change from the usual 'travelodge' standards. The room was well appointed and comfortable and it was nice to have a Comfy, warm' room instead of the cold industrial feel of many offer.

    4
    « New Year Party »

    Spent last New Year at the York Pavilion to celebrate with my husband, it was sadly for the locals the same time as the floods. I couldn't have had a better stay, everyone was so friendly and helpful during a really difficult time. Our meal was absolutely fantastic, would definitely recommend it.

    5
    « Excellent base for a short stay in the York area »

    Lovely quirky room in this olde worlde hotel. We were on the 2nd floor up the main staircase and then a set of intriguing narrow stairs to the 2nd floor. The view wasn't much - apart from the tawny owl in the hollow tree!, but that didn't matter to us. Bed large and extremely comfortable. There was a separate bathroom/toilet/basin with shelf for toileteries, which is always useful. Also a separate walk-in store/dressing room for hanging clothes and space for cases etc. Also a dressing table & mirror in this part. Hardly used TV, and there was an iron/board and hair drier as well. ie; everything you need, plenty of space and very comfortable. There is adequate free parking, although there were weddings both nights of our stay, so a bit congested in car park. We were there as part of a 30 strong group on a Hockey tour and the hotel provided a separate private dining room with a set meal - which was very nice. The bar was very busy - because of the weddings - and us! Breakfast was excellent. Half an hour to walk into York, and we walked along the river, so lovely. Would definitely go back if we're heading to York again.

    4
    « A lovely weekend and superb staff »

    We booked to stay in the Best Western during the weekend of my daughter's wedding. We booked early, approximately 7 months prior to the event, as there were many of us staying. I think they got a bit confused as all the rooms were booked in the same family name so when we arrived very late on Friday night, exhausted after setting up the venue for the next day, it seemed like we didn't have a room! We were treated like royalty though. While we waiting for them to sort out the rooms, we were given complimentary drinks and entertained by the lovely staff who were so friendly. We ended up with amazing rooms, a 4 poster bed in ours! The breakfast was plentyful and filling. The staff are very friendly and great with large parties and kids. I would recommend this to anyone.

  • 4
    « Brilliant »

    We went here as a family for our friend's wedding. The car park was very crowded on arrival and seemed pretty small. We had a warm welcome from the reception and the general checking in was a friendly event. On arrival to the room it took our breath away - it was huge and wonderfully decorated. A brilliant size for a family of four. Sleep for me that night was not great as I am not a fan of hard mattresses but my husband slept very well so I think that is quite subjective. Breakfast was very tasty. A cold buffet was provided along with individual pots of tea and coffee delivered to the table and a fantastic choice of hot options. My children were made such a fuss of and at no point did they feel like an inconvenience; to the point where one of the waiters played a tickle game with one of the twins - they had a great time. The wedding itself could not have been better. The service was amazing, the food was faultless and everything was perfect. Again the boys were made to feel incredibly welcome and they had a wonderful time. In summary this could not be a better venue for a wedding. It was comfortable, welcoming and happy. A wonderful weekend stay. Thank you

    5
    « Hockey Tour »

    We had a great stay at the Pavilion Hotel in Fulford Yok. The staff were friendly and the rooms were comfortable . We had a team meal on the Saturday with our wives/partners The food was very tasty and reasonably priced. On the Sunday a few of us stayed an extra night . We decided to have a meal at the Hotel. I mention Micheal Whittlestone ,who arranged to get a table laid especially for the 10 of us . He was very attentive and nothing was too much for us. All in all a great stay. Thank you for rounding off a great weekend stay.

    5
    « Very welcoming hotel »

    We have stayed here on two occasions and on each visit have found the staff very welcoming and welcome. Our family live in York and on this occasion the parents and 2 young children came to see us after our meal. The staff were very accommodating by creating space for us to enjoy coffee as a family and then to retire to the Resident's lounge. Food good, perhaps a little pricey, and the rooms quirky and interesting. Certainly be back.

    5
    « great staff »

    just stayed 3 nights with wife daughter and granddaughter this is how a 3star hotel should be run spotless and clean great staff and fantastic breakfast .go give it a go, the bus stops right outside the hotel and takes you right into the centre of York no use for the car?

    5
    « Wedding anniversary break »

    we booked the hotel unseen for a weekend break. From the moment we arrived to the time of leaving everything was superb. The staff were informative, polite and friendly. We were contacted prior to arrival informing us of a wedding that was being held at the same time,we were advised that a quieter room was available if required, this is what we opted for and we were upgraded to a queen size four poster room at no extra cost. We arrived earlier than expected and were shown through to the delightful bar whilst our room was prepared.The evening meal was excellent and served very quickly, the restaurant staff were attentive at all times.Breakfast was to be expected i.e very good , and served very quickly even on the Sunday morning when the numbers were increased from the previous days wedding. The hotel is possibly the best hotel we have ever stayed in {trust me we've stayed in a few} so good in fact that we are rebooking for later this year. Only one small gripe is that the postcode does not take you to the hotel, not the hotels fault I know.

    1
    « I cannot rate it any less »

    Spoke to the hotel in advance of visit as wanted flowers in our room for my partner. Having checked in and unpacked, the hotel decided to let us know a party was booked for the next evening, but music would cease at midnight. To be honest this was a lie, the music continued after midnight and complaining both to staff at the time and the owner after, it seemed this was not a problem. On the first morning we were awoken by a delivery wagon parked under our room for 30 minutes with its engine on. Again, staff felt there was no problem and the owner assured me the hotel didn't accept deliveries before 7am. Having made a complaint direct to the owner, her response was the same as all other poor reviews, suggesting it is just a standard response and no intentions are meant. The sad thing is, we had visited the Hotel as a possible venue for our wedding as we would have taken over the whole hotel, but now I wouldn't hold my daughters 13th birthday party there. One other thing, the restaurant cannot cater for the number of guests so if you do stay, make it an early breakfast. Please do avoid this hotel. I delayed my review to allow the hotel to provide adequate response but they refuse and the franchise holder refuses to assist

    4
    « Best Western York Pavilion »

    Very good facilities, friendly staff. Certainly warrants better than 3 star. Like the nooks and crannies, but oh dear why were the books GLUED in place, that is the first time I have experienced that.

    5
    « Quirky »

    Following a funeral locally we arrived depressed, but the staff were so pleasant and helpful it really cheered us up. This hotel is quirky, but that is a good thing, as it is different from many other hotels we stay in. The bed room we stayed No1 hosted a 4 poster bed, how romantic and comfortable. This is a great hotel with wonderful staff, although a little way out of the centre it was perfect as me met with some friends, had a drink in the bar then to a local pub. If I was to niggle it is that there is almost no mobile phone signal, but then again, its great to talk to real people rather than being glued to a phone. Breakfast was all it should be, full English , hot and plenty of it, and again the staff were so pleasant and helpful, it was so refreshing as so many establishments have an arrogant attitude to customer service, keep it up.

    5
    « Lovely hotel »

    Really interesting hotel in the interesting house. Staff very friendly, breakfast is excellent, a lot of choice, from buffet to the meal...Location is excellent, near to city center, easy by walking, bus stop in front of the hotel, near the Designer outlet. Room very comfortable, clean...

    4
    « Lovely hotel »

    Hotel was really lovely, lots of character. Very comfy bed and spacey clean room. Breakfast really nice, waiter service. Hotel staff very friendly and professional. Will definately stay again. Only five minute bus ride from town centre, Bus stop right outside hotel with very regular trips into and from town.

  • 4
    « birthday and anniversary »

    the bed was amazingly comfortable, friendly staff always went above and beyond! Easy walk into town, perfect location, taxi ride into York centre,Perfect price for the Room, Would definitely return again and recommend to friends and family

    1
    « Best bistro lunch ever »

    This was a real find. Excellent value, super service, and in a lovely quiet conservatory setting in a hotel in a pretty village on the edge of York. I have already booked to meet a friend regularly for lunch here on the strength of this first visit. The food choice is not huge, but there is enough and each course was beautifully cooked, hot and tasty. Two courses and tea and coffee for £10 makes it great value, especially when served so courteously at a linen set table. As soon as we mentioned the slight chill, the door to outside was closed, though on a nicer day, it would be lovely to have the fresh air option! The only slight downside was the smell from the smokers area which is in a closed inner courtyard opening off the conservatory - every time the door opens and closes the air wafts into the building and competes with the lovely food aromas. Overall though this was a great place to come for a quiet, delicious, unhurried and good value lunch, just minutes from the busy city centre, where lunch experiences tend to be more frenetic. Be aware though that the hotels postcode lands you up a side street in which your half-remembered skills at three point turns are severely tested! Once on the village high street, stop looking at the sat nav, don't turn down Prospect Terrace and just look for the big hotel sign!

    4
    « Great Wedding Venue »

    We stayed here as this was the venue chosen by our friends for there wedding. We had such a great time at the hotel, the room was clean and well kept and had a nice feel to it, Our room was close to the reception with me and my wife slightly concerned that the room may be too close and therefore a bit noisy. This was not the case as once we were in the room, we could not hear the anything, ideal for the light sleeper. The breakfast in the morning was well organised, we were seated by the staff pretty much as soon as we arrived, without waiting around. I would recommend the apple-compote. The parking could do with some form of marking, however this is a minor issue and to be honest not the hotels fault when four cars park in an area fit more. Overall, we had a great time at the hotel,

    4
    « Quirky Quality Stay »

    I visited the Pavilion last weekend for a family wedding. I must say that the wedding organisation and presentation was excellent plus the food and service good. The hotel has obviously been added and added to over the years and my poor sense of direction got me lost a number of times! The nature of the development means the rooms are varied in size and quality but all are clean and well presented. I was first shown a room which was a bit small but the helpful reception staff handled my complaint quickly and politely and I ended up in a nice room. It was up three flights of stairs but I could do with the exercise. Worth enquiring first if anyone is not so good with stairs. The breakfasts are very nice and served which is not so common these days. A nice touch. Parking is good (often a problem in York hotels) and access easy. I'd recommend this hotel. Even though it is a bit out of Town the taxis are cheap and the benefits outweigh the disadvantages of being a few miles out.

    3
    « Not too sure »

    This hotel seems to attract very mixed reviews on TA and I am not surprised. I think the experience is very much governed by the room you get. Having struggled two flights upstairs with my suitcase I reached my allocated room 12, having specifically asked for a quiet room, and that is what I got. Room 12 is up in the eaves, complete with authentic cobwebs in the rafters. That was ok as there were no actual spiders but I was less impressed that a Hoover and dirty linen had been abandoned outside my room which made me worry that someone might come back and try to clean my room, which was made up for me and fine. I was also a bit cold - there was one radiator but it couldn't quite cope with heating the room. I was disappointed that the wifi didn't reach my room so I had to access it from the public rooms downstairs. I enjoyed my dinner but overall this was an average experience.

    5
    « York Pavilion Hotel »

    Would recommend York Pavilion for anyone visiting York.. Will stay there again if in the area. The staff are well trained, very friendly and helpful. Our very large room was well appointed, a fridge would have been welcome to complete the picture. Food was interesting and well priced served in very attractive surroundings with a real fire.

    4
    « 3 Night Stay »

    The hotel is located on the outskirts of York. We arrived Easter Bank Holiday Monday, to be greeted with a very warm welcome and our room immediately up graded and had the choice of 2 upgraded rooms. Also breakfast given at a cost of £7 per person instead of the normal price of £15. The room we chose Grandad Wooley in the older part of the hotel, was clean and comfortable. We had a meal in the restaurant which was very good and at a reasonable price, during a conversation we toasted our selves on celebrating our 17th Wedding Anniversary the day before and were offered a complimentary glass of Preseco with our meal, which we thought was lovely. On returning to our room there was a loud droning noise, which at first didn't seem too bad but as the hotel became quiet it seemed to be louder as not covered by any other background noise, this carried on until just before midnight, which then ended with us calling Reception to see if they could find out what it was and to stop it (sounded like an explanair fan being left on). Within 3 mins the noise stopped and a good night sleep was had. This also happened during the early hours of our 3rd day and was woken at 5.30am up by the droning sound. Reception was contacted and we were advised it was the boiler for the water which is on a timer and there was nothing they could do about it other than switching the boiler off which they couldn't do, and we needed to complain to Reception in the Morning (5.30am!!!!), luckily we managed to get back to sleep. After breakfast the same morning, whilst getting ready to go out, the house keeper came to see us and was very apologetic and asked if we wanted to move rooms, which we decided to do. We packed our bags, and on our return back to the hotel later that afternoon all our bags had been moved to our new Room, again this was in the older part of the hotel. The new room was again very nice and although the noise was still present it was not the same as in the previous room and did not keep us awake. Even though we had these issues, all the staff were exceptionally pleasant, happy and helpful and nothing was too much trouble and they dealt with our issue in a very quick and efficient manner. I would recommended the hotel but the boiler noise needs to be addressed, this may not be an issue in the more modern rooms. The local bus in to York is on the opposite side of the road, we got the No 7 which takes in to York, we got off in Clifford Street just passed the Castle Tower, and if you get off here you can walk in to the main part of York, if you stay on the Bus it can take you to the station for the National Railway Museum if you follow the signs. To get back to the hotel just find the nearest No 7 bus stop as this bus only goes to and from York to the Retail outlet. It was about £1.80 one way per person, which works out cheaper than paying for parking. Highly recommend a visit to The Treasurers House, the National Railway Museum and the Castle Museum. There are other things we didn't have time to do so will look forward to going back.

    3
    « Disappointing »

    Very thin walls, kept up most of the night by loud guests. Not to mention the extremely loud function held on the Friday night! After calling to complain at 11pm I was told they could only move me- this obviously wasn't a viable option at that time, and pointless as they had drunk people roaming about. Obviously this cannot be avoided BUT people are here to work and maybe it would have been nice to offer something as an apology rather than 'oh well that's all we can do'. However the staff were lovely on reception the rest of the time!

    5
    « Easter Weekend (2 nights) »

    Beautiful hotel - booked hotel based off previous experiences with the Best Western name (did not disappoint) Friendly, welcoming, attentive, positive staff Restaurant food and service was outstanding Plenty on offer for breakfast too Lovely rooms Highly recommend!

    3
    « Our recent stay »

    We are in our last night at York pavilion,hotel staff very friendly and helpful,on arrival our room 5 had no main lighting this was rectified quickly.For the price we paid £133 per night we expected more,stained carpet in lounge plus this large rug in room that is a trip hazard,the room is generally shabby,cannot fault breakfast but ensure that you get a deal as its pricey at nearly £15,hotel ideally situated on main bus route and for the energetic ones a nice walk along the river,we intend to return later in the year but not in that room,I also know that the owner looks at reviews and would ask that she has a look at this room and does she think that it was worth what we paid,as mentioned the staff could not have been more helpful

  • 4
    « very good hotel »

    spent 3 nights in this hotel. very good accommodation and friendly staff. if you like to spend your time just outside York city, this hotel is perfect. price is not really expensive. I will choose this hotel if I come back to York again.

    4
    « Great location and orice »

    We decided to stay just outside of York city centre due to high hotel prices at the time of our proposed visit. This hotel is approximately 7 minutes drive from the centre, full of character and we had a room with wooden beams. Unfortunately we were unable to park at the hotel on a Friday and Saturday night due to wedding receptions and had to park on the main road down from the hotel.

    5
    « great hotel »

    Great location for visiting York, the hotel is a very charming listed building with all the amenities you could reasonably require for a short visit to the city of York. The staff are most helpfull and attentive and the quality of food and service is excellent. We will be staying again and would recommend

    5
    « Will Return »

    My husband, who is a novice at booking hotels online, booked this hotel as a Christmas Present for me. We decided to go in March when weather was milder. We arrived in York by train and after a short taxi ride we were at the hotel. We were able to check in early as our room was ready. What a beautiful, although slightly, room we were given, room 64 Madame Clicquot! We only ate breakfast in the hotel as found that once we were out we wanted to stay out. Breakfast was beautiful. Lovely buffet style with fresh fruit, juices, cold meats, cereal etc and then whilst you were enjoying this a cooked breakfast of your choice was being prepared. All staff we encountered were very welcoming and pleasant in particular the gentleman (sorry I didn't note his him) on breakfast during our stay on the Friday and Saturday of our stay. The location of the hotel suited us fine. It was approximately 25 minute walk to city walls. However there is a bus service directly outside the hotel and the bus is every 10-15 minutes. There is also an Outlet Mall a short bus ride from outside the hotel when you want an alternative retail therapy. Despite being on the main road,and our room faced the road, we were not disturbed by traffic. Excellent hotel, excellent location but most of all excellent staff.

    5
    « Lovely setting even though it is on the main road »

    i was attending an evening function hence an overnight stay at this lovely hotel. Booking in I mentioned to reception that I only saw the menu for the function a couple of hours ago and that I did not eat the meat that was on offer, would it be possible for me to change at such short notice. The young man on duty said he would ask. Two minutes after entering the room I had a phone call asking what would I like to eat . A totally new meal was cooked for me a so short a notice. That is service, thanks to all the staff concerned. I had a lovely stay great room large comfy four poster bed. Would love to visit again

    4
    « Nice stay »

    Typical Best Western. Friendly welcoming staff, clean and slightly worn decor. It is outside of York and a taxi ride (£12 ish) from the city centre. Breakfast was excellent. My room (gardeners room) was accessed from the courtyard and was quiet. There was a working area with a good size desk and a small bathroom.

    5
    « Excellent Hotel »

    We stayed in this hotel just for one night, the service and room was excellent, we stayed in a disabled room with a wet room. excellent surroundings, and a very good breakfast. the staff went that extra mile to help us, has in places it was difficult to get around.

    3
    « Such potential »

    A beautiful old building with wonderful furniture. Our room was small, adequately furnished with a comfortable bed but oh so hot even in February! We decided to eat at the hotel on our first night. The meal was well cooked but over priced for what it was. Breakfast was a pleasure during the week but at the weekend disappointing. We had to wait for a table and most of the items on the buffet had gone and were not replenished. For the price we paid and the distance from the city it was over priced. Friendly and helpful staff made it a pleasant stay.

    2
    « Did they even remember we were there?? »

    We visited today for Sunday lunch, we arrived for our 2pm booking on time today and had a lovely drink in the bar with a beautiful background of a piano being played live. We were taken to our table in a beautiful private dining room which was ideal as we had young children with us. There were two less spaces than had been booked, but we laughed and shuffled up and all was well. The service began slowly and the starter order was wrong, unfortunately the rest of us had waited, eaten and finished our starters before the missing one arrived. There then was a pause of nearly 40 minutes, time which is not easy to fill for a two year old. The main course arrived on cold plates so by the time we had all been served and the veg had arrived I had to request some more gravy to heat up my vaguely warm roast, by this time it was 3.45pm. Following this we ordered dessert and there was not enough lemon tart for all that wanted it and my husband still had dirty veg plates next to him while his dessert was served. It was now 5.15pm and we couldn't bear to wait another hour for coffee (we live an hour from the hotel and my daughter goes to bed at 7pm!) so we left the rest of the party to it. We were so disappointed because the venue and food have the potential to be fantastic but it was ruined by poor service, we honestly felt that they forgot we were there.

    4
    « So Nearly A Fantastic Stay »

    We chose this hotel as it was outside of York. We checked in and when we opened the door to our room were "wowed"! It was spacious, well furnished with antique furniture with three windows overlooking a busy road - that was the downfall as we could hear the traffic and were woken early but otherwise very nice with large king size bed. We went downstairs to the brasserie for dinner and had a very enjoyable meal. I asked for a coffee in the residents lounge, as it was a lovely room with sofas and a fire burning and were the only ones in there. My coffee arrived but no petit fours as it said and there was no one to ask. Breakfast was a little chaotic as we took our seats and had to wait some time before our cooked breakfast order was taken with four other tables. The pastries had all gone and were not replenished as had the granola pots - it was all a little disappointing. I certainly wouldn't have been happy paying £14.95 each for breakfast but it was thankfully included in our rate. This hotel has the potential to be fantastic but it is the attention to detail that is needed!

  • 1
    « Worst Western Hotel »

    I recently stayed at this hotel whilst making a lengthy journey by car. During the phone booking the member of staff was only interested in taking my money via the credit card. On arrival nothing had been prepared for me and I was left with no where to park my car and, waiting in the hotel doorway for 25 minutes whilst unorganised staff attempted to rally round and complete the most basic of tasks, such as put a pop-up travel bed in my room, which they eventually managed but then I must have been expected to put the cover on the quilt as it was left on top of the bed! The hotel staff were rude, unprofessional and clearly without knowledge or experience of the hotel industry, which appears to be condoned by the elderly owners. Travellers should not be fooled by the official description on "Trip-advisor" as this hotel is not elegant, how could it be with Room names such as "Vino Collapso" and "Boogie Woogie." It is neither "full of antiques", my room was pre-fabricated cheap furniture that could be purchased from anywhere. This is a run-down, ram-shackle, 1 star at best establishment where school leavers can try their hand at working in the hospitality industry. It just doesn't work, is not value for money and leaves everything to be desired.

    5
    « Another great stay »

    I have stayed here before on business and am happy to say that it is just as good this time round. What a lovely hotel. Staff are friendly and helpful. Food is tasty and reasonable. Breakfast choice is really good. Bedrooms are warm and cosy - just what's needed when working away from home. Will be back next time I am in the area!

    5
    « Anniversary break »

    This is a very relaxed and characterful hotel both indoors and out. There is a variety of different rooms in the main building; some are off a courtyard/garden with names like: "Head Gardener's Office". Also available are several apartments across the road which is quite busy during the day; on this, our THIRD visit, we stayed in one called "The Studio". It has a lounge and a well equiped kitchenette with bedroom and bathroom above accesses by a metal spiral stair. Each room has a TV. There is a conveniently positioned pedestrian crossing with a refuge which is a boon at busy times. The best way to get to the centre of York is on the No.7 'Park & Ride' bus so be sure to take your Bus Pass. The service is approx. Every 10 Mins; the journey takes less than 10 Mins there. The return journey includes a scenic tour around the city centre and so takes about 15 Mins. The food is very good and exceptionally good value on the lunch menu. Staff are as very courteous and helpful.

    1
    « Watch out for the very small print for their special offers. They are anything but special!! »

    Think twice before you book a stay at this chain of hotels. We booked a Sunday special offer bed breakfast and cream tea upgrading to dinner for a nominal charge, This charge does not exist and we paid exactly the correct amount with no allowance of £50 However I have tried to get this explained by several members of staff I am still at a loss to understand how this offer should work. There was lots of things wrong from the cream tea not arriving to a quiet room being next to a generator to the most terrible food I have ever eaten. No offer of compensation apology was offered. The manager said he welcomed trip advisor!!!! Really?? Please give BEST WESTERN A WIDE BERTH I am taking this complaint further as the whole experience was not acceptable in any way at all Sadly I paid cash so I cant cancel the payment.

    5
    « York. Pavilion hotel . »

    The York pavilion hotel is very comfortable. The staff are attentive, polite and anxious to ensure that your stay is enjoyable. The bedroom is clean and bed comfortable. Meals are good with breakfast excellent. Log fire in dining room. The hotel is situated on a bus route into York. A mile away is a very good outlet village with a park and ride facility into York. A very enjoyable four day break which we hope to repeat.

    4
    « Nice Stay »

    Overall very good hotel and would recommend to friends... The service a the bar was very good, friendly atmosphere, caring staff. Quality of breakfast let the whole stay down, items dry, (been under or on the hot plate too long) But would stay again... :-)

    5
    « Mother's Day lunch. »

    Just had a delicious meal in the restaurant, a Mother's Day special menu. A long time since I had a meal like this, just went to show what I had been missing, truly excellent. The staff very friendly and attentive, hilarious moment when the chair leg gave way just added to our enjoyment. Thank you, hope to visit again.

    5
    « hidden gem »

    I have been visiting and staying in York for more years than I care to remember usually on a leisure break, but I had somehow managed to miss this lovely hotel until now. I regularly stay in Best Western Hotels for business and decided to use them for this short leisure stay. My wife and I were not disappointed either with the ambience in the hotel, the external appearance or the room we occupied. We were made welcome from the moment we stepped into the reception and the staff ensured that we were fed and watered after our long trip to York despite arriving at a time when most hotel kitchens are closing. A very enjoyable stay and one that I will be repeating in the near future.

    5
    « York Christmas Market, December 2015 »

    This was our forth stay at The York Pavilion Hotel in the past 15 months, and we were not disappointed. The staff recognised us straight away and made us feel at home. The high standards set by the staff made this stay equal to our last three visits in July and September, and September 2014, 5 Star *****. The hotel was decorated for Christmas and had a very seasonable atmosphere, The room was to a high standard and very clean, and the full English breakfast was as usual the perfect start to the day. The staff are very friendly and helpful and always put them selves out to help. I would recommend staying at The York Pavilion.

    4
    « Pleasant short break »

    Comfortable hotel away from the city centre but with good bus links. Friendly efficient staff. Pleased to have been upgraded to king-size room. Good breakfasts with plenty to choose from. Dinner in small dining room marred by lukewarm main course.

  • 5
    « lovely hotel »

    Beautiful hotel off the main roads into York. Fantastic and friendly staff. Would recommend the hotel to all my friends and family. They put my young family of 5 in a room that was big enough for another family, Such a lovely hotel.

    4
    « Nice Hotel »

    Stayed here Valentines weekend really good communication they e-mailed to say they had a wedding on the Sat but would make sure we were in rooms that would not be disturbed by noise and true to their word we never heard a thing. Lovely dinner Fri night in small pleasant dining room. Sat morning good breakfast order at the table for cooked good variety available. We got the bus( No.7) into Town £1.80pp which passes the door & taxi back £6.80. Good weekend in a nice very quiet Hotel with nice staff.

    4
    « Weekend break »

    Classic elegant hotel, brilliant breakfast...fruit compotes topped with yogurt and granola, smoothies and choice of cooked breakfasts...Pleasant courteous staff....Bedrooms could do with more colour...slightly dated but comfy and clean...

    5
    « Lovely Hotel »

    Beautiful hotel set in it own grounds with private gardens adorned with greenery and flowers The interior decor is classically beautiful with lots of cosy features Dining rooms amazing and breakfast menu has lots of lovely choices of freshly made dishes accompanied with the buffet style fresh hams, cheeses, fruit, cereal and yoghurts LOVELY!!!

    5
    « Romantic get away »

    Stayed here 19th Feb 2015. The hotel Is lovely. The staff couldn't be more helpful, even with a big wedding taking place on the day/night we stayed. We asked for a taxi to be ordered for us that arrived within 10mins. We didn't book breakfast but took them up on the offer at check in at £7 per person. Very much worth it, lovely full English and continental breakfast available. The evening menu looked lovely too. The room was adorable. We stayed in room 1, beautiful four poster bed. Tastefully decorated. Not the generic sole less rooms you find in big hotels. Beautifully clean and an enormous bathroom. Our only thoughts were that the room was very hot, but I'd rather that and open a window than be cold. The room was very quiet despite the wedding taking place downstairs, we didn't hear a thing. Something the staff seemed concerned about when we checked in as they assured us it would be over by midnight but it wasn't a problem. All in all everything we could have wanted for a weekend away in York. Not too far out from the centre. Cost us £6.50 in a taxi to the shambles which was reasonable as parking prices in the city are quite pricey.

    4
    « Very good Hotel »

    This Hotel is a wonderful, very old historic building, beautiful architecture and grounds. Very nicely located just outside the center of York (Buss stop across the the road, or a short Taxi ride). Very friendly and professional staff provide a warm welcome and go out of their way to look after guests. The Hotel is small enough to have a personal touch, where by you will see the same staff several times, so that staff and guests and able to get to know each other. Comfortable well stocked bar, very nice breakfast. Had dinner in the dining room, with a view of the grounds one night, the food was very good. (I have given 4 starts and not the full 5, due to our pillows being a bit flat, perhaps I am being a bit fussy). I can highly recommended this Hotel and will be returning as soon as possible.

    4
    « Enjoyable stay »

    Nice hotel in close proximity to York city centre. The staff were welcoming and extremely professional despite coping with the demands of dealing with a wedding party. We had a standard double room which was spacious enough, clean/warm and quiet. Breakfast was a delight - ample portions and a fantastic selection of healthy options available.

    5
    « Lovely hotel for a romantic weekend »

    My husband and I had a relaxing and pampered Saturday night at this hotel. We stayed in the older part of the Georgian building. There are newer additions at the back. We had a pretty, room with shabby chic antique furniture and subdued lighting. But the best part was the huge 4 poster canopy bed with thick, carved posters. It was beautiful! The service was very good and friendly. We had our dinner in the restaurant which was quiet but the food was excellent and included in our DBB package. We didn't venture out on a cold February night but their garden is pretty and must be a nice place to sit out with a drink on a warm summer's day. There was a wedding that night in the back hall but we weren't bothered by noise. This hotel is a fair distance from the centre of York but there is a bus. It's very convenient for the University. All in all, a very romantic stay.

    5
    « 30th Wedding Anniversary trip »

    What a lovely greeting we had when we arrived, we were shown to room 5, stunning room with a four poster bed, large sofa, so much space and a lovely spacious bathroom. We had evening meal and breakfast the next morning, beautifully cooked and presented meals and generous servings. All the staff were so polite and friendly, making a pleasurable stay.

    4
    « Winter Getaway »

    A wonderfully small hotel with charming accommodating staff - especially impressed with the ham sandwiches I ordered at 4 am from the night porter Would defo stay again . Wine list and menus were good , service excellent and food quality was above average and well presented .

  • 5
    « Great hotel, lovely building »

    I stayed here recently with my daughter on a University visit. Beautiful hotel in a good location not far from the University. A nice walk into York by the river or there are frequent buses. The staff were very welcoming and helpful. The room was lovely, spacious and clean. Nice to have free Wifi. Very impressed with the breakfast.

    5
    « Excellent staff »

    Friday 5th Feb 2016 What a great hotel this is. Very well run, clean, with great food what else could you ask for. Staff members are very smart and courteous and very efficient. The hotel will come in handy for visiting my son at York university. Also the history of the hotel with its link to the 007 films music would certainly interest other people .

    5
    « Great nights stay »

    Stayed at this hotel on Tuesday, great location, fabulous service, staff extremely polite and accommodating room amazing, ate in the restaurant quality of food excellent, glad to say I'm staying there again on Tuesday this week 9th February, the hotel atmosphere is good, can't wait to stay again, compliments to the manager and his team

    5
    « Fab Apartments »

    Stayed in the Rookery apartment overnight, facilities were brilliant as we prefer to do our own thing and bring food/drink etc as they have a fridge, small hob and microwave and tea making facilities to use, just like being at home. Will definitely be using again.

    5
    « Outskirts of York review »

    really nice hotel with caring staff. Spotless and welcoming. Situated in a pleasant area on the outskirts of York with say access to the city centre. Food Smashing. Plenty of choice and a quality service. This is our 3 rd stay at this hotel and not our last!

    4
    « Really lovely staff. »

    We arrived and the place looks beautiful, in stunning grounds. When you step inside it's a bit of a step back in time and the decor in the rooms is a little dated. The room was clean and comfortable and had everything that you expect and need from a hotel room. What sets this place apart though is the staff, they were so polite, attentive and couldn't do enough to help and advise people. This is something that many hotels lack these days, we met more than one member of the team and they were all very polite. The hotel was inexpensive, comfortable, the customer service was exceptional.

    5
    « Lovely stay. »

    The staff here could not do enough for you. Even gave restaurant recommendations. The grounds are beautiful as is the hotel itself. Our room was amazing with lots of features. It was clean and I really have nothing to complain about. Breakfast was great as well. If you want a comfortable stay with pretty grounds and features, with friendly staff, I could not recommend this hotel enough.

    3
    « Could be so much better... »

    Upon arrival the hotel looks nice, the grounds are well kept and the communal areas are all nicely done out... The staff are all very polite and helpful, the breakfast like a lot of comments was probably one of the best hotel breakfasts we have had, and it's very easy to get into York (25 min walk, 5-10 mins on bus, bus stop right outside hotel door).... But it was all let down by the room, maybe we was unlucky with our room, obviously we haven't seen the others but ours was very small, dated and needed some major tlc, but the worse part was the noise... You could hear every footstep, toilet, door opening/closing above and below and the heating/pipes seemed to be extremely loud and constantly going from 2/3am and was still creaking when we left at 10am... Like I said maybe we was just unlucky but it was a shame because the rest of the hotel and the staff have the potential to make it somewhere great... All in all not worth the £100+ a night price tag ..

    4
    « Best breakfast »

    My usual stay in York was not available so I decided to give this hotel a try. On arrival it looked really nice and there was a gravelled drive with plenty of parking. The hotel was very clean and the décor in keeping with the age of the house. I wasn't particularly keen on my room only because I do not like silk drapes at the back of the bed but equally that is really in keeping with the hotel and certainly nothing wrong with the room just not my choice of décor but not something that would stop me staying again. I had a room over the main road but when it came to going to sleep it was actually really quiet and the bed was extremely comfortable. There is a bus stop right outside the hotel and many buses passing but I decided to walk into York which took me about 25 minutes but a pleasant walk. There was a really good choice at breakfast and I would have to say one of the best I have had. Service was also really good. If you are looking to visit York I would definitely recommend this hotel.

    5
    « fantastic staff and very cosy venue »

    As soon as we walked in the front door of this welcoming hotel we knew we picked a good one! An interesting old house with lots of the original features, not stripped back and 'modernized' but warm inviting and with a staff that were so keen to make sure you had anything and everything you needed. Wherever you stay, you usually get a least one member of staff who is sort of treading water and not really making any effort in their contact with guests or other members of staff. Not here, each and every single member of staff we met over the two days were enthusiastic, knowledgable and professional. The team here are a credit to themselves and the owners and leadership we are running this great little place, Some of the very best food we have eaten in any Hotel we've stayed at as well. Would I recommend it to friends, hell YES!

  • 3
    « Nice hotel but remember it is 3* »

    I stayed here for 5 nights for business in room 33/Scarborough room and had excellent wifi which was not the same for my colleagues in different parts of the hotel. The room was very nice the only downside was the sound proofing. I could hear everything that was happening in the room below from the television to their conversation. They did not stay up late or else I would of asked for a change of room. The room was clean but I have no idea why the cleaner rarely replenished the shower gel but disposed of the shower cap and left another one. Go figure! The staff were very good especially the breakfast staff and they provided me with soya milk and hot water with a slice of lemon which was much appreciated. The range of breakfast foods was not that good but once again this is only a three star hotel. We ate in the hotel restaurant only once during our stay because it was over priced and minimalist to say the least. There are many local pubs and a fish and chip shop. Our favourite was the pub across the road called the Plough. Huge portions and a good variety of food. Shame there is no fitness room. If you are a gym freak like me I managed to get some day passes to the local Puregym.

    5
    « Superb stay »

    The York pavilion hotel is a great traditional hotel within walking distance of York centre and all its amenities. Staff are courteous and very friendly and the hotel is always spotlessly clean. Always a joy to stay there.

    5
    « Perfect wedding day - perfect venue »

    Having spent a whole year searching for a venue, I hadn't considered The Pavilion having spent many hours staring at it from the outside while stuck in traffic driving to work ! However as soon as I walked in the door I knew it was the place I wanted to get married. Everything from the lovely traditional recpetion area, to the smell of fresh lillys and the cosy lounge gave it that feeling of being in an individual house rather than a chain hotel. The packagae that the team offer there is unbeatable in terms of value, although out of season for our wedding, the all year round costs are equally as great. Daisy and the team there couldn't do enough to help from the start, helping us to find a suitable date in the diary, menu options, wine choices, every little question I had was answered in a way that always made me feel like I wasn't being a nusience. We held our ceremony at the venue and our wedding breakfast and with things like flowers and chair covers being included in the price it saved a lot of time sourcing these suppliers. We stayed at the hotel the night before our wedding and the team really looked after us, setting up the reception room early allowing me to decorate the tables myself. The accomodated a family meal for us and our parents as well as other guests who were staying ahead of the wedding. The rooms are traditional but lovely, and the room i was allocated to get ready was great, with bridesmaids being situated opposite. Breakfast in the hotel was great, as was the food served at the wedding. we had nothing but compliments from all our guests, not just on the food but the day as a whole. the Pavilion team worked so hard and were with me every step of the way, making sure every detail was worked through on the day. They even came to the rescue when my baby girl was ill and fell asleep right before the ceremony providing emergency baby sitting cover (not usually part of the service!!) We cannot recommend the hotel enough. Thank you to all involved.

    4
    « Historic York »

    Everything from to check in to leaving was very good , especially the quality of the cooked breakfast . Lovely old looking hotel with real sense of history . Dont know if the walls in room 38 were thin or we just had a loud snorer in 39 . Pub with Sky Sports only 50 yards away and city centre a 25 min walk if feeling energetic and want to save on parking . Excellent winter package - would definitely use again .

    5
    « Family celebration »

    We booked one of the private rooms for a silver wedding anniversary family get together. The room was well presented for the occasion and very clean. The food was excellent and plentiful. Nothing was too much trouble for the staff who surpassed our expectations with the excellent service they always provide. We have used this hotel on 3 occasions for family celebrations and on each occasion the service has been faultless. ??????

    2
    « christmas day lunch »

    To say we were completely underwhelmed by the experience is cutting a fine point. Struggled to find a car parking space, bad start. We were asked to take our table seats at the due time of 1.15pm, at 1.30 still waiting for the pre ordered first course. Starters, very edible, looked fine, quite tiny. Mains, very dry, no gravy, vegetables limited and cool, potatoes did not taste fresh and wholesome, turkey small quantity. Christmas pudding was poor, no brandy sauce just a small dab of brandy butter, the pudding itself was small and very chewy. Coffee was cool, looked like mud and did not taste much better. Mince pies, tiny and tasteless, not fresh. Overall our impression was of a works Christmas lunch, everyone packed in together, no space without falling over your neighbouring diner, each listening in to each others conversation, no personal service, four different people served us. Perhaps our expectations were too high for the Pavillion, but thought £70 a head would be special. Unfortunately it was not.

    5
    « Christmas stay »

    This was our second stay at this traditional style hotel in the Fulford suburb of York. We liked : the spacious room with proper chairs for watching TV or reading. the imaginative breakfast and dinner menus the friendly and helpful staff. the comfortable and traditional style lounge. This is a popular location for events such as weddings and there is no shortage of rooms to accommodate them

    5
    « Nice clean york hotel »

    My experience at York pavilion York was very good, all staff are nice, the room was very clean with good facilities and close to York city. It is possible to walk from the hotel to the city and was given a ringed bus directional explanation plus taxi numbers by connor a staff member.

    5
    « Great stay »

    I booked the wrong date somehow I booked the date I looked on the site instead of Sunday,and was told it was my mistake but they would give me a room for my wife and I so I would like to say to conner thank you very Mutch!! We always stay at the pavilion in York because it is a special place to stay,and the best breakfast in York meals cooked to perfection!! We would not stay anywhere else..great staff nice and clean PERFECT

    5
    « Lovely Cosy Hotel »

    Lovely hotel, friendly staff. Lovely breakfast. The rooms were cosy and clean. A very short cheap journey into the centre of town. Very good value for money. Would definitely come back again. Thanks very much for a great weekend. Highly recommended.

  • 4
    « Christmassy »

    We stayed here for 1 night and on arriving we were very impressed the hotel was decorated beautifully very traditional. Reception was very welcoming and our rooms were ready early. The ground floor is excellent but the hallways and rooms are in need of a little tlc. Our first room number 19 smelled of damp but we were found another room on the top floor. The 2 rooms we had were spacious and very clean. Breakfast had lots of variety staff are friendly and helpfull so overall for the price we paid I would recommend this hotel.

    5
    « 5* staff & hotel excellent! »

    Stayed here with my mum for xmas shopping and a concert. The hotel staff couldn't do enough for us they were so pleasant and the hotel was immaculate. Had a lovely meal, used the bar service and had a lovely room. No problem at all, thank you to the staff that made our stay very enjoyable will definitely book again!

    2
    « A Poor Christmas Dinner »

    A group of 17 had a Christmas Dinner here on 13th December. We went last year and it was brilliant but this time we were very disappointed. There were approximately 100 guests in a big room and disco played loudly all the time even during the meal meaning we had to shout at each other. The service was very slow and it took from sitting down at 7.45pm to finishing the meal at 10pm. Two small cold dishes of vegetables were placed on our table for 8 people containing a few carrots and parsnips and rock hard sprouts. The turkey was cold and Christmas pudding was almost invisible. The soup was nice as was the salmon but the beef was cremated and in blocks. We had to serve ourselves coffee or tea but we were not told this just took it for granted and there were no mints. My husband has refused to go to Christmas dinners for years but agreed to accompany me this year as I had raved about how good it was last year. He will not be joining me again for some time! We thought this may have been a "one off" but speaking to people who had been on 11th December they had a similar experience.

    2
    « Grand facade of main building, but average rooms and confusion about evening meal times »

    After a 5 hour drive, it was not an auspicious start when on checking-in at 8.30pm I was informed that the dining room was fully booked and that I wouldn't be able to dine there that evening. I asked if bar meals may be available, but the reception clerk on didn't know. After moving into my room, unpacking and making a few phone calls, I went to the bar and read on a card on the table that food was served until 9.30pm and that meals could be ordered in the bar or as room service. As it was 9.15pm I went to order a meal at the bar. The barmaid said that she'd need to check with the kitchen and when she returned informed me that the kitchen was closed. I queried this as it was not yet 9.30pm, but she seemed disinterested. However, whilst sitting in the bar I saw two trays of hot food coming out of the kitchen for room service at 9.35pm and then at 9.45pm, a fellow guest sitting in the corner of the bar was served a hot meal. I queried how hot food was still being served when the kitchen had been closed at 09.15pm and again met a disinterested look. As the nearest restaurant was over 1 1/2 miles away and I didn't wish to drive again after a long day on the road, I went to bed hungry! Unfortunately, I was woken at about 5.30am by creaking floorboards in the room above, clanking water pipes, water running in a shower and also flushing cisterns. I think that it's safe to say that the rooms are not well insulated! The only good point of my stay was breakfast which was plentiful and tasty - although I could have eaten anything by that stage as I was so hungry! I informed reception about the confusion over kitchen timings, but again was met with disinterest, although he did scribble 'dinner problem' on my bill, but didn't take any details and didn't even offer an apology. Not a great stay and I can't recommend the hotel. I won't be going back and will inform my company not to use the hotel unless absolutely necessary.

    5
    « 5 star service for a 3 star hotel! »

    Held our Xmas party night here for the first time but certainly won't be the last. We had an amazing night. The food was fabulous and the staff were delightful. We stayed over and although the room was a little basic it was spotless and very comfortable. Breakfast was great, help yourself to cereal and then your choice made to order. Again top notch and excellent service.

    4
    « Lovely Comfortable Hotel »

    We arrived quite early at the hotel and Bradley on reception welcomed us. Our room was not available and he was very helpful, supplying us with a map of York and giving useful information on local transport and attractions. The car park is quite small but we managed to get a space and therefore left the car and used the excellent bus service. The hotel is like a country house with a comfortable lounge to relax in. Our room ?Mrs Bridges? was clean and cosy. Cooked breakfast was very good indeed and waiting staff were attentive. We found all staff to be friendly and helpful. The party night on the Saturday was well organised and food and service were very good. The DJ was enthusiastic and kept the dance full. We enjoyed our stay at the York Pavilion and hope to return.

    5
    « Return guests »

    One night stay on Thursday 10th December. Lovely old building full of character, friendly welcome at reception on arrival. On this occasion we were allocated an absolutely enormous room, complete with 4-poster bed, sofa in the bay window, spacious bathroom. All very clean. Evening meal was extremely nice - as has been previously - and the breakfast excellent also in the lovely old dining room..... makes it "homely". As on previous visits - just "really nice and comfortable". Very handy location with bus stops opposite hotel to get you in and out of York somewhat cheaper and less frustrating than by car

    5
    « Blooming lovely »

    Just had a weekend break here with my hubby and friends and Wow it's is a lovely hotel,so cosy and inviting staff where all so friendly and could not do enough for us,food was great value and not too over priced,room was a little small but was clean and fresh so didn't mind The breakfast was just delicious with so much choice,I think i tried a little bit of everything over the weekend Even met the lovely owners on our first night while having a few drinks in the bar (didn't believe they was the owners as I thought he was pulling my leg,but did ask a staff member lol lol ) As we have used Best Western hotels for 10 years now I have to say this has been the BEST so far and will most definitely be back and looking forward to our next visit. Even our friends have converted to Best Western hotels now.

    4
    « Is it me ? »

    Very pretty outside ,room bog standard ..very mediocre, but clean ..stayed in botanical room ..I'm thinking bathroom looks tired and when I turned shower on full it watered the ceiling so maybe need a new shower head ???????? Bus service right outside hotel ..brillant straight into centre On our return that evening we headed to bar to be served by friendly young girl who proceeded to make our lattes and bring them over and by the time she had finished trying to make them look perfect they were barely warm ..I don't care what my coffee looks like ,I just want it to be hot ! Breakfast ..staff very pleasant and polite but had to ask for salt and pepper along with 2 other tables ,bought sugar bowl with barely 2 spoonfuls in it for two people and completely neglected to tell us where buffet was placed, had to go find it myself but looked and tasted terrific ,and fry up was excellent Overall a pleasant stay but I'm afraid I feel £150 for b n b is overpriced but I understand it's york ...but in future I will book more in advance and go for premier that's just as good in all aspects and half the price and in the town centre

    5
    « Beautiful, Country House Style hotel »

    One of the best hotels we have ever stayed in. You really felt that you were in a luxury hotel, the decor, a four-poster, old, hand carved bed! Convenient if you want to visit York in respect that it's not far from all the main attractions, on the park and ride route. Also near the designer shopping village but sufficiently far enough away to be quiet. Dinner alone is worth staying there, the restaurant is very popular with people who aren't even staying there.

  • 4
    « Weekend in York »

    We stayed here at the end of November. Our room was on the top floor and encountered quite a few stairs to climb. The room was a bit tired looking but very clean. I was worried about being cold but needn't have worried. All staff were very friendly & great location for town centre.

    5
    « Christmas Shopping Trip »

    Mum and I headed to York for a couple of days for a wee bit of Crimbo shopping and stayed in the Pavilion Hotel. What a great hotel!! Whether you require a conference, party, or just like us, staying for the shopping, then this is the hotel to choose. The food was stunning and the staff exceptional. The whole place was just filled with friendliness. If you are going for the shopping, the hotel sits on the easiest bus route to the city center or the Outlet village. xxxx

    3
    « Lovely looking, something missing »

    We travelled to York as part of an 80th Birthday gift. The hotel looked nice from the outside. The rooms were very chintsy. There were some nice touches in the room and it seemed clean but there was just something missing. It was just a collection of small things that took the shine off the hotel. We had 3 rooms and despite paying the same amount and the fact they were booked at the same time they were different. Two were pokey and dated. Ours was nice enough. When the neighbouring rooms used their shower there was a very high piched noise. The bathroom door in our room didn't really close properly and the handle was too close to the frame so if you managed to close it fully you would hurt your hand. The staff in the morning at breakfast were great and helpful but in the evenings it could be a bit of a ghost house at times. The hotel was poorly signposted and also could be a bit of a maze. The carpark was also far to small given the number of guests staying when we were there. Overall it was a good base for visiting York it was warm, dry, clean and relatively friendly.

    1
    « Dreadful »

    Found mans jacket in our wardrobe when we arrived. Heating in our room did not work. Had a terrible experience with our meal. Ordered two different bottles of wine, given the wrong ones, when we queried we were told the manager had lost the keys to the wine cupboard! When wine did arrive, had to get a gent on another table to open it! Had to ask 8 times for ice in a J2O. One of our party is Gluten Free - she wrote on the order pad exactly what she wanted on her plate - meal arrived with a sausage sat on top! Second meal looked re-heated - Manager agreed it was below their normal standard & replaced it with a slightly better looking one, Ordered cheese and crackers, manager said she would ensure crackers (gluten) were served on a separate plate - they arrived on the same bread board together - 3 miniscule slices of cheese. The whole level of service by the Chef and Bar Staff was disgraceful. The Manager was brilliant & very apologetic. However, I was unwell the next day and the hotel have failed to ring me back as promised.

    5
    « Fabulous Wedding Venue »

    On Saturday 5th December 2015 my family were guests at a wedding held here. It is licenced to carry out civil marriage ceremonies and from our experience there is probably nowhere in Britain that does the whole experience better ! This hotel is a former large Georgian house, so being Christmas time, the splendour of the magnificent interior of high ceilings, friezes and cornices along with a large decorated Xmas tree standing proudly in a hallway really gave us some wonderful Christmas spirit. The wedding was perfect! The bride looked beautiful and the lucky groom did a brilliant job of entertaining us with an hilarious speech at the reception. Food was first class! We had prawn cocktail for starters, chicken wrapped in bacon for main course and chocolate brownie topped with ice cream and a strawberry for dessert. The large dining room was converted into a disco for the evening so we could boogie the night away! The hospitality was second to none. The attentive impeccably dressed staff in smart uniform were plenty in number, polite and helpful at all times. If you are thinking of a wedding or business meeting or just going out for a meal, my family and I would thoroughly recommend The York Pavilion.

    5
    « York Pavillion Break december 2015 »

    Hotel extremely clean. Staff very courteous and friendly. Dined in the restaurant food superb. Hotel handily placed for access to city centre about 30 minutes walk. Would definitely stay here again if visiting the area. Regular bus service from outside the hotel into the city so you can park your car in the car park and leave it there when accessing most of Yorks central amenities.

    4
    « Great venue for a group »

    I was at the Pavilion hotel, Fulford yesterday for our annual lunch of the disabled swimming club. The venue had a good atmosphere and although several guests were in wheelchairs there was no problem. The staff were friendly and efficient. The private room that we had was beautifully decorated and warm and the food could not be faulted. I would have given an extra point if it had a better car park. The lighting is poor, there are steps on the path leading to it and it took ages for cars trying to negotiate to exit, faced with those trying to enter. Overall an enjoyable visit and I would happily return. I am only reviewing the restaurant and have not stayed at the hotel.

    4
    « Sightseeing »

    First service all the staff were polite, helpful and friendly. The room was very clean and cosy, but you could not open the window, the room was very warm. Plenty of tea and coffee in the room. The food was excellent and good value for money. We could not see out of the window because it was low and there was a tree outside.

    5
    « Lovely place »

    Excellent hotel, cozy, friendly, food was great breakfast was extensive and very satisfying, staff very efficient, very clean and warming, definitely worth the visit, there is a designer outlet very code to the hotel which is worth a visit, the number 7 bus takes you straight there for only £1 I will return when I'm next in York

    5
    « "We'll Be Back" »

    Really nice place to stay when visiting York. Very friendly and attentive staff. We had a lovely room with a four poster bed, which was a first for us..... I have to say the breakfast was excellent. We had fresh fruit salad to start amongst an array of fantastic choices. The cooked breakfast was as good as I have had! The hotel is a bit far to walk to where the action is in York, but an excellent bus service means this really doesn't matter. Heartily recommend??

  • 5
    « Weekend stay »

    Loved this hotel, the whole setting appealed to me very much. A lot of time and effort had gone into making this hotel very warm, welcoming and attractive. I was a single, but my rom was a lovely double, very clean with everything to hand. Tea/coffee facilities were very good, they didn't skimp on the milk or biscuits! The dining table for dinner looked lovely, decorated with candles/candelabra, and plenty of iced water. Food was excellent, the chef made a lemon tart one evening which was so delicious. All the staff were attentive and did a very good job.

    4
    « Great stay for wedding »

    Fabulous wedding, great staff and excellent breakfast. Couldn't have asked for nicer welcome at reception, comfortable room, breakfast very busy but staff couldn't do enough for us, I'd definitely recommend this hotel. We're quite local, stayed for a friends wedding, but for someone wanting the sights of York, this hotel has excellent regular buses into the city and train station.

    5
    « Fantastic hotel. Great service. Brilliant food. Lovely bedroom »

    What more can I say? Everything about the hotel was great. Food, staff , service, rooms. As I work away from home most of the time I go to lots of different hotels and this ranks as one of the best! Thank you

    4
    « Good weekend in York »

    We had a good weekend in York doing the touristy things. Hotel a bit old but still good as a base. Had 2 excellent meals with the staff being very friendly and helpful. Would use it again if in the area.

    4
    « Best Western York Pavilion »

    Very nice hotel with pleasant and helpful staff. Easy to walk into the city or there is a bus every 10 mins. We had B&B for 3 nights. The Breakfast was very good and the room was clean and comfortable. Everything we needed for a short break. We were lucky with the weather during our visit and York is always beautiful with plenty to do. We were also in a good location for visiting the Designer Outlet Village.

    4
    « Great for Tourists »

    We stayed here for hubby's Birthday as we got a great rate with breakfast included. The hotel is a little way out of town but buses are very frequent and a taxi cost us under £5 during the day and around £7 at night, so for four of us on a very rainy weekend it worked out better value than the bus! Our room was clean, warm and cosy with a lovely period sash window looking out onto a small courtyard. The shower was very good although the toilet took aaaaages to fill. We had a good night's sleep here. Hubby liked that an iron and board were in the wardrobe and I was very happy to find a little teapot on the tray. Service at breakfast was very slow, we had quite a wait before we ordered drinks and our hot breakfasts. However, the buffet selection kept us occupied, a huge variety of cereals, fruit and pastries were on offer together with freshly made yogurt and compote trifles. When breakfast arrived it was hot and tasty, the eggs were cooked well and a camomile tea was kindly provided on request. I would certainly stay here again and would like to sample the restaurant, the menu left in our room piqued my interest but we had already booked in town.

    5
    « Afternoon tea »

    Our party of five received a very warm welcome for afternoon tea on a circular table in the dining room. The ambiance was lovely, and the table beautifully set. A wide selection of hot drinks was available to suit all of us, (not just tea and coffee), and we received a varied selection of sandwiches and cakes as well as cream scones. Plentiful, with more than we could eat. The staff were all really courteous and helpful, and we enjoyed a very pleasant afternoon. Thank you.

    4
    « Great location and good value for money »

    Off street parking and plenty of it was the first bonus and they are on the bus route into town. The rooms were lovely, the breakfast was great and the staff were very friendly. There was a bit of noise in the courtyard below our room at night, but apart from that, no complaints, we loved our stay here.

    3
    « Don't bother unless it's your last hope »

    Very average for the cost of the room, breakfast looked like it had been chucked on the plate, very sloppy service and if you want a cup of tea, take you're own teabags, because clearly their on ration in this establishment. Be careful in the shower it's either freezing cold or boiling hot.

    4
    « Pleasant hotel with very good restaurant »

    A very pleasent hotel. with a very good restaurant. Rooms were clean and well furnished. Staff were very helpful and the service very good. We ate in the restaurant one evening, very good menu and the food was superb. The hotel was very busy, so clearly popular. We can see why

  • 3
    « Some excellent staff, let down by management »

    I was attending an AGM and dinner at The York Pavilion Hotel and have mixed views about this beautifully furnished and historic hotel. On arrival the car park could only be described as chaotic as spaces are not marked out, vehicles were parked blocking the entrance and exit routes but eventually as one car pulled out I was able to park. Going inside the one porter at reception was trying to book in four guests from a wedding at the venue, answer the phone, which rang three times while I was waiting, and also advise me where in the hotel the event was. Clearly he couldn't do that all on his own despite his best endeavours so result was five people in reception not happy with the service. Eventually advised where the bar was and went to join colleagues. Single bar staff ? Megan ? did fantastic job coping with wedding guests, our party and hotel's normal guests but again couldn't cope on own and give speedy service although she remained very pleasant and smiling throughout the evening. For some reason it seems she was only allowed to bring one item from store cupboard at once (e.g. one carton of orange juice instead of several). Sadly the barf didn't offer grapefruit juice, my drink of choice when driving. Eventually went to room where dining. Again mixed service here. No salt or pepper on table when arrived and had to wait until main course for it to arrive. Beautiful fresh bread arrived and then 10 minutes later the butter arrived as finishing the starter. Having been in catering we usually made sure these were on table before guests came into the room as helps improve service. Waitress Eve was efficient and pleasant and run off her feet looking after 25 guests largely on her own. The meal ? prawn and crayfish cocktail, chicken in bacon with nicely cooked vegetables, and a lemon tart ? was very good, well presented, tasty and at right temperature. If management had a couple of extra staff on duty the whole evening would have run much more smoothly and I would be a very satisfied customer. Because of lack of staff I am in two minds about whether I would go back here again.

    5
    « wedding »

    we stayed at this hotel for a wedding and we had a wonderful stay. The hotel is lovely, very warm and welcoming. The staff were very helpful and the food excellent. we had a meal in the restaurant the night before and the standard was very good and excellent value.

    5
    « Wedding anniversary »

    This is our third visit to the hotel in the past year, Each time our visit has been to the highest standard and we look forward to our next visit in December. The staff are very smart, polite and helpful, the food first class, and the hotel in my eyes deserves 5 stars.

    2
    « Staff couldent care less! »

    Wouldn't supply GF Bread, had to beg for Worcester sauce at breakfast, had to ask for free parking in town was not offered even when we asked about parking in town. Staff gave impression that we were an inconvenience to them.

    4
    « Relaxing Weekend »

    A very relaxing stay, able to leave car at hotel and use bus into York. Hotel as usual was great, nothing seems to have changed from our last visit, all staff in hotel very friendly. Food great, room very comfortable. Looking forward to our next visit.

    5
    « Truly lovely Hotel with a very charming interior & a very professional team »

    We have stayed in this hotel many times and love it. The ingredients are all there. Very pretty outside and very welcoming inside. Staff are so helpful and professional. The hotel has a very authentic & rustic, yet grand feel to it. Beautiful butter-warm colors and interior design and architecture create a french feeling. There are several very lovely cosy historic dining rooms for evening meals and breakfasts, all have the same warm, quality feeling to them, all are rustic and feel genuine. Tartan carpets appear here and there to add a rather special country feeling. Breakfasts are wonderful with a very good choice and helpful attending staff in their smart aprons and formal wear, are eager to make sure you feel respected and welcomed. Nothing is too much trouble, the entire team just seem happy to make you happy. Rooms are just the right size with a very warm & welcoming ambiance. This hotel is a little gem in a busy world. Getting into York is really easy with a regular bus route which takes around 7 mins or so. Free car parking makes this so nice too. A great stay and one which we will continue to enjoy. we'd recommend this hotel to anyone. A wonderful hotel for a wedding celebration too. Wonderful !

    4
    « Convenient location, good value »

    Easy, comfortable feel. Good food at small family wedding reception. Friendly staff, nice atmosphere. Maybe in need of some updating but good value at the price. Very warm and cosy. Night porter a bit of a misery but the only one. Ample parking.

    2
    « Expensive and not worth the money »

    We stayed at this hotel on Friday evening. The cost of the room was £136 for room only. I know that you expect to pay York prices for hotels, and I don't mind that as York is a wonderful city. The hotel is located in Fulford which is a mile and a half or so outside the City Centre. I guess it depends what you want from a city break because you can pay the same money and get a premier inn or Travel Lodge situated in the immediate city centre, or you can enjoy an autumnal walk in from the Best Western. I prefer the second of these options and the hotel itself for me is perfectly situated and easily accessible from the A64. I stayed at the Best Western roughly 8 years ago and was impressed by the character of the building, the attentiveness and friendliness of the staff. Some 8 years later, the building still retains character, the staff are friendly, efficient and professional, however, parts of the hotel appear to be tired and in need of a refurb. We were initially allocated room 14 and upon dropping our bags off in the room, were disappointed at the quality of the room for the money paid. We returned at 2330hrs after venturing into york for a meal and a beer and upon returning to the room, were dismayed to find that the room stank of drains and sewage. Upon close inspection of the bathroom, I found that the bath had mould around the edges, the sink had a large gaping crack and the entire bathroom felt dirty. I rang reception to complain and they were accommodating, initially offering us some air freshner which we declined and were then offered 'the chinese room' as an upgrade. We were advised that this room was above a wedding party. This was fine, the room was ok, not amazing, not £136 worth of room but ok. The next morning we went for breakfast, unfortunately, this was chaotic, not enough tables for disgruntled customers who were queuing in a disorganised way for tables. We opted against breakfast in the end and walked into York for something to eat. Our stay was disappointing at the Best Western. We won't be coming back as the hotel is overpriced for the standard of room you get.

    5
    « Easter break »

    Nice room very good breakfast nice bar and nice grounds used the pub across the road several times (the plough) good food and a great range of real ales slightly out of town but on a very good bus route allready booking for next Easter which says it all

    5
    « Pavilion Hotel York »

    We had a wonderful time at the pavilion hotel 23 & 24th Oct in York and would not hesitate to recommend it to other travelers. I was a bit apprehensive about staying at this hotel as it was not in the center of York. However there was ample free parking at the hotel and the No 7 bus stopped every 10 mins at the door of the hotel which ran directly into York center. I used my Best Western point to book the room and paid an additional £20 to upgrade to a superior room. the food was good and the staff were very helpful. It had weddings both nights we stayed which were a bit noisy and we were at the front of the hotel on the main road which was a bit noisy but overall a good all round experience with nice staff and good food. Eddie M

  • 2
    « Poor Quality over priced »

    Initial room shocking. 2nd room basic, noisy, could here every step from above. Breakfast served cold, waiter said he would take it off the bill, at check out it was still on the bill. Over priced, 125 pound a nignt, Must be York prices, Staff good saved the day. In Milan a few weeks ago, central, 55 pound a night fantastic . No comparison. Can not recommend this hotel.

    2
    « Not The Best »

    Arrived York Pavilion Hotel late afternoon. Having booked in we went to our room, on the way there I said to the wife that the hall carpet had a very thick underlay beneath it, suspicious.On entering the room it was nowhere near the £149.00 standard we paid for. Whilst in the room the noise from next door could be heard. Having gone out for dinner due to the fairly exspensive hotel meals we returned and went to bed at 2130 only to be woken up at 0145 by banging, talking, laughing etc. this went on until 0300 during which time I had gone to eception to pay bill and leave it was that bad but no one was there. We got back to sleep after 0300 only to be woken again at 0630 had enough by this time. go dressed and went for breakfast. breakfast wasn't much better the waiter in my absense took the order from my wife who wasn,t sure how I.d want my egggs the waiter said i,ll just put down poached. Another waiter asked if we would like tea or coffee after 15 minutes we had to go and ask for tea and coffee. The person who looked in charge spent more time setting tables and taking orders than supervising as a manager should. Still this Hotel falls far short of what we exspect from a Best Western Hotel, sadly depremental to their good name. finally you guest it we would definately go back to York but not to this Hotel.

    5
    « Parents 50 wedding anniversary »

    Would recommend this place to anyone. We celebrated my parents anniversary here, food was fantastic, service was excellent. They couldn't do enough for us. Will be back again. Just to mention the lovely Aaron who looked after us all very well. Thank you for a great night.

    5
    « Lovely building, nice staff, quiet room & a lovely walk along the river into York town centre »

    We came for a weekend on 9th & 10th October. We asked for a quiet room and were given one in a quad area which was at the back of the bar, and it was lovely - it felt really secluded and private, almost like a little cottage somehow. We were told there was a wedding on when we arrived, but we didn;t hear anything at all. The only slight niggle was that phone reception was poor and wifi non-existent until we left the room, but they weren't essential to us, so the privacy more than made up for it. It's a pretty building, and the walk into town, through Fulford Park and then along the river, was absolutely lovely, but there were also frequent buses if you're not into walking or the weather isn't great. i'd definitely recommend and would return.

    5
    « Great hotel »

    Stayed for one night lovely old hotel with creaky floors food is great room was good size no air conditioning but you can open the window the old way to cool a room, car park to the side with plenty of spaces.

    5
    « A Brief Stay »

    Booked into this hotel for 2 nights during a recent trip to the United Kingdom. On arriving in York stopped to see if there was a vacancy for a twin room. Staff very friendly, food excellent, room very comfortable and quiet. Plenty of off street parking so left our car and used the local bus to go into the city of York. Bus stop right outside hotel both coming and going. Hotel has country feel, grounds very pleasant. Great venue for weddings as there was a wedding taking place the day we arrived. We had dinner in the formal dining room one night, food was excellent 10 out of 10. Extremely happy with the breakfast menu as well. Sufficient power points for charging. Room spacious as well as bathroom.

    3
    « Could do better - Should be better............. »

    The soundproofing between floors and walls is not adequate (non existent) I do not stay in a Hotel to hear other people in adjacent rooms visit the toilet Etc. Etc. I appreciate its a listed Building but you can still fit soundproofing. In its favour the quality of breakfast was excellent. Over the years we have used many B W. Hotels they are normally of good quality and value but this is one I would try not to use again.

    5
    « great wedding venue »

    Attended a wedding over the weekend and found this hotel a great venue. Arrived a couple of days before hand and the staff could not have been more friendly and helpful.Our room was large and clean and there was lots of hot water. Other members of our group arrived from America early one day and the staff went out of their way to change their room for another as it was not ready so that they could have a sleep. Food of excellent quality and the staff could not do enough to help The wedding itself went off well and we had a great disco during the evening . Daisy, the wedding organiser, ensured that everything happened on schedule and the reception room looked lovely A really nice place to stay very close to central York and would definately recoomend.

    3
    « Weekend at York Races »

    Booked 6 months in advance and cost £191 for B&B at this hotel close to the Knavesmire. Hotel has a country house vibe with many staircases and hallways. We were in room 11 which appeared to be in the attic, but away from noise of functions elsewhere in the hotel. Narrow steep staircase wasn't the best for my current knee issues. Room was clean and comfy with period fixtures and fittings which have seen many coats of paint..our shower needed a new shower head. Staff were pleasant and helpful throughout, esp at breakfast which was super. Lots of choices and the staff were really accommodating any special food or dietary requests. Parking at the hotel is plentiful but can get quickly full due to functions. it is around two miles to the city but is a pleasant walk along the river, and the hotel sits on a bus route (every 10 mins). Loved the connection to Bond composer John Barry

    4
    « Pleasant stay »

    A very attractive building within walking distance of the centre of York though quite a step. Room was comfortable and clean and there are pleasant grounds though the weather was poor so we did not get to use them. Pleasant staff and good breakfast

  • 3
    « Nice building, staff need more training »

    Nice period house although bedrooms are tired and need updating (just adding brighter bulbs will help). Staff on whole seem disinterested but this could just be a lack of training. Value for money was fine but given the distance from York centre I think it probably is focussed on weddings and events rather than day to day business.

    4
    « Wonderful Hotel with Lots of Charm »

    In a lovely part of York, the Pavilion is a lovely little hotel with loads of character. The staff are warm and friendly, the food very good and a reasonably priced hotel to book. I would define go again and recommend to business people and couples. Very nice in deed.

    4
    « Elegant Georgian house on the outskirts of York »

    Room was clean and quiet, with small bathroom ensuite. but the décor was a bit tired. Pillows and mattress very tired! Could have asked for replacements, but stuck it out for the short stay. We did not try the brasserie -- looked a tad pricey.Good breakfast choices, excellent staff.

    5
    « Great 2 day stay in york »

    We have just had a lovely 2 day stay in York. The Pavilion hotel was just lovely A beautiful country house hotel set in lovely grounds. The staff were very helpful and always willing to help with any information required. Our room was lovely with a lovely comfortable bed and great bathroom . Breakfast was really lovely with everything you could wish for to eat. We really enjoyed our stay .Thankyou to all staff .

    4
    « Nice hotel »

    We stayed for one night and gained the OK for one night as we enquired via 'visit york' the hotel contacted us immediately to confirm the booking which was great. Most hotels in cities or near cities only do 2 night stays over a weekend but we only needed one as visiting our daughter who is atbuni,gets expensive if all visits are 2 nights. Only one person on reception when we checked in at 5pm so took a little longer than it needed too really, hotel had a wedding on which may have affected reception, other thqn that it didn't affect or interference with normal holiday business which we were impressed with. We had a lovely room, small but we only needed to sleep there, opened onto an walkway through the hotel which is fine, until a lady decided to feed her 2 small children a yoghurt at 7am on a Sunday morning, we were awake already so no bother and it actually made us smile to listen to them chatting. Breakfast was great, we were seated in a dining room at the front, so abit of a walk to the cold breakfast selection area. But the great breakfast made it OK, hot, good election and nice dry fried food not swimming in greasstaff lovely and gave us directions to walk into York, it takes about 40 minutes and a very nice walk itnis too. Will stay again if we can get an OK price, its not expensive but still quite a lot for a hotel not in York.

 

Getting to the hotel ...

All directions
·From: A19. The BEST WESTERN York Pavilion Hotel is one mile south of the city center on A19 and one half mile from A64 and 19 miles from A1. ·From: A1/A64 From the A1/ A64 (York Ring Road) take the A19 York/Selby exit towards York. The hotel is 3 miles on the right. hand side. From York City Centre take A19 to York Designer Outlet, hotel on LHS in Fulford village.