BEST WESTERN Monkbar Hotel,  York

4.0/5  - based on 367 guest reviews.
St. Maurices Road, YO31 7JA, York, Great Britain - See map
+44 1904 638086 +44 1904 629195

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 381 traveler reviews
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Right at the heart of York, the BEST WESTERN Monkbar Hotel is the ideal choice for exploring this historic and vibrant city. The hotel is just five minutes from the city walls, York Minster and the Shambles. This is a city for exploring, where centuries of history combine with modern day elegance. You can shop until you drop, relax and enjoy a quality experience. Our award winning hotel has individual bedrooms, a welcoming lounge and courtyard garden, and a friendly bar and restaurant.

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Room 1

Guest reviews


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based on 381 guest reviews
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177
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129
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54
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17
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8
Business Business 41
Couples Couples 209
Family Family 56
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Value
BEST WESTERN Monkbar Hotel,York
  • 3
    « Good location to old city entrance »

    We stayed for several days during sightseeing in the area. The hotel is conveniently located a stone's throw from the old entrance to the city and as a result it is not so near to the more modern amenities that York city has to offer. The river is a fair walk away. The hotel itself is comfortable enough with a nice bar area. Buffet breakfast was a reasonable spread catering for most appetites in the morning. Parking is provided in a nearby public car park a few minutes walk away. Overall the price was a little high for the room which was 3 star at best.

    5
    « Weekend at the Christmas Market »

    This was a short two night weekend break to celebrate my wife's birthrate. Impressed as soon as we walked into the reception area which was modern warm and well lit. When we entered the room my wife was thrilled to find a hand written birthday card and a gift of some sweets. I had mentioned the fact that it was he birthday in the Special requests section of the booking form. The Room:- Was clean, warm , very spacious with a comfy bed and a very contemporary beautiful shower/Toilet room. Restaurant :- We were booked on a Bed and breakfast basis but decided to eat Dinner in the Hotel Bar/Grill. The food was of a very high quality and well presented and we both enjoyed it very much. The experience was enhanced by Chris the waiter. Chris who was simply the most polite and attentive waiter I've ever encountered. The icing on the cake was that the restaurant manager without prompting from us decided that the liquor coffees we had ordered to too long to arrive and so removed them from the bill. Staff :- Attentive polite and friendly nothing was to much trouble for any of them. Overall a brilliant hotel with very professional but friendly staff. Thank You.

    5
    « Excellent »

    Stayed at the Monkbar to sample the Christmas Market. Ideally located just outside the city walls which was quieter than being in the heart of the city but close enough to access all on offer. For the price I paid £76 for a twin room I can't fault it. Luggage delivered to our room, even coats hung in wardrobe plus a courtesy call from reception to check the room was OK. Would definitely stay here again

    3
    « Long shopping weekend »

    We have mixed feelings about the hotel. First the location, really good. Checking in was good, sorted parking really quickly. On first sight our room was beautiful. Bed comfortable, everything clean. Some really strange sounds from the plumbing we think! Every time someone turned a tap on or flushed their toilet in the room next door it sounded like a really loud howling noise! We had a meal in the hotel, the boy who took my order didn't have a clue what he was doing. The meal arrived, we had to ask for cutlery and condiments. For the price we expected better, very average food. The earlier you go for breakfast the better! We went at 9.30 this morning (Monday) oh dear! We waited in a long queue to be seated. After finally sitting down, we went to get our breakfast, literally hardly anything out! No bacon, mushrooms, beans! The staff were running around trying to sort it, but just too many people, nowhere near enough staff! We paid over £200 a night for our stay, vastly overpriced!! Seriously expect better service for this price. Wouldn't stay at this hotel again.

    4
    « Perfect location, great break. »

    The Monkbar hotel is the perfect place to stay for access to York. Named after the entrance to the old city this hotel stands just outside the city walls. A few minutes walk through the Monk bar entrance takes you to the shop's and minster's attractions. The staff compliment the hotel perfectly in a friendly, and professional manner. My wife and I have stayed at the Monkbar hotel for several years now and have witnessed a number of changes and renovations all of which have improved our general experience. Good food and informal bar add to the atmosphere and the buffet breakfast is superb. I would not stay anywhere else in York. I have only given the hotel four stars as I know the management are striving to improve all the time, so I have left them some inspiration.

    5
    « elegant chic very professional »

    beautiful professionally designed hotel, warm clean welcolming and comforting place to come back to after a day in the bitter cold driving rain! breakfast tasty and great choice big problems around buffet area huge bottleneck! while using toast machine blocking people from getting vital daily fresh fruit fix (more of a bacon and sausage type personally) but otherwise heaven on earth

    1
    « Floor vibrated the music was so loud. »

    The hotel is actually quite nice although somewhat over priced I was prepared to accept this as it was Christmas market week. However on returning to our room at 10 on Sat I found the music in the wedding below our "Executive" room was so loud it made the floor vibrate. When I went to reception I was told that there had been a sign at reception to let me know when I checked in (not sure how that is ment to help) and that it would finish at 12. Other than that there was nothing they could do about it as they are fully booked. Probably meaning that the wedding guests are all staying up on the 2nd and 3rd floor where it will be nice and quiet. I will be asking for a refund.

    5
    « Great hotel, great location. »

    Just returned from a 2 night stay at The Monkbar after a recommendation from a friend. The hotel is located just at the edge of the city. Literally cross the road and turn the corner and you're there. There is a multi-storey car park just a minute's walk away from the hotel. We paid £16 at reception when we checked in and that covered us for 48 hours parking in the secure car park that is locked at 8pm every night. The hotel is modern and tastefully decorated. We had an executive king room (105) overlooking the courtyard. The room was a lovely size with a huge bed, tea/coffee making facilities, a big tv and complimentary toiletries in the bathroom. We didn't eat at the hotel so I am unable to leave a food-related comment. York has stolen a little bit of my heart and we will definitely return. I can honestly say I won't be trawling the internet looking for accommodation next time. It will be straight back to the Monkbar for us! Thank you for a lovely stay. I was gutted to come home!

    4
    « Good hotel, close to City center. »

    The Monkbar Hotel is a really good stay, this was my first time there. I changed my room due to some noise problem coming from an out side fan/air con - this with absolute no problem, professional behavior from the front desk. All in all the service from hotel staff are brilliant. The room are at a good size and fairly new refurbished. Service at the breakfast restaurant is way to slow and doesn't match the hotel standard. Highly recommended.

    5
    « Enjoyable Stay »

    This hotel is situated just behind York Minster and around ten minutes walk from the city centre. The reception was bright and airy and the staff very helpful. The room was spacious and was equipped with flat TV, a safe and tea/coffee making facilities. The bathroom had a shower over bath arrangement but no grab rails were provided which may be a problem for the less mobile. The room was kept spotlessly clean throughout our stay. A continental or English buffet breakfast is available and the quality of the produce used in the latter was first rate. There is a bar in the hotel which is a little pricey but a good variety of drinks is available including many craft gins. Overall I would highly recommend this hotel and will definitely be staying again.

  • 4
    « Unpretentious and very pleasent hotel! »

    It's quite difficult to achieve what this hotel manages to do with ease; just make you immediately feel welcome. The space is understated and attractive, the room was so homely and staff were warm and helpful. Add to this a wonderful location and this is a hotel that I'll enjoy visiting again and again!

    5
    « Honest Opinion »

    Only stayed here about 7 times and going again next month - the rooms are lovely and it's in an ideal location - can't go wrong ?? All rooms have recently been refurbished to a high standard - cannot fault it yet lol !

    4
    « Nice hotel »

    Lovely hotel . Staff were friendly. Good location 10 min walk into York centre. Room was clean the only thing I could pick up on was the dressing table mirror not enough light around it quite dark so had to do my makeup in bathroom it would have been nice to sit at the dressing table and do it. We both enjoyed our stay

    5
    « Good quality Hotel in an ideal position for visiting York. »

    When I arrived at the Monkbar Hotel the impression i got was a quality hotel with a pleasing air. I was greeted with a warm and friendly welcome. I was shown to my room. My room was very comfortable, clean and suited me nicely. The Hotel is within easy walking distance to the centre of York, York Minster and the York Art Gallery. The menu is perhaps a little limited but the food and service is excellent. The buffet breakfast is more than adequated with plenty of variety. A more than pleasant stay and an experience I will repeat.

    5
    « Weekend visit to my home city »

    My partner and I found this hotel immaculate with well appointed rooms and excellent food. Staff were very helpful and pleasant. My partner finds walking distances difficult and we were given a parking space right outside the entrance which was much appreciated. The breakfasts were excellent and our family joined us for Sunday lunch in the restaurant. The roast dinner was well worth the journey from Scotland! We would certainly stay here again!

    4
    « This is a great choice of hotel! »

    This is the second time we have stayed here, the first time back in the summer there was a little issue which the hotel handled very well indeed. One has to appreciate that it can never be easy and virtually impossible to please everyone all of the time, however, their manager Graham went out of his way to help. This time around it was the same as before without the issue, the hotel is modern, scrupulously clean, comfortable and in a fantastic location being minutes by foot from the city centre and seconds from some excellent restaurants. We travel by train and can be walked from the station but so much easier in a cab and very reasonable. The question I ask myself is would I book again for me and my more discerning half. Absolutely, for all of the reasons above.

    5
    « graduation »

    lovely hotel, beautiful rooms, excellent location in the centre of York, a few minutes walk to the minster, breakfast was also nice with plenty of choice, only downside there is no car park, but there is one very close

    5
    « Amazing Hotel for a young couple :) »

    Me and my girlfriend stayed here for my 24th Birthday. Hotel was amazing, and the staff were awesome. Massive thanks to Grace, Mo and Julian the bar staff - they made us feel very welcome and were constantly giving us ideas of things to do. Will definitely be returning for their service alone.

    5
    « Very pleasant Hotel »

    Fantastic location really handy just walking distance to the centre of all attractions in York city, all staff very helpful and professional, room 311 was very clean comfortable with big television lovely bathroom facilities a safe which is handy as we stayed for two nights, nice and quite room comfortable bed breakfast was lovely, had a evening meal in the restaurant was good. Over all very happy will definitely recommend.

    4
    « Lovely hotel with ideal location »

    Just returned from a three night stay at The Monkbar. Really cannot fault it! Friendly staff, clean, comfortable rooms, relaxed breakfast and a short walk to The Minster and The Shambles. Parking in the nearby Foss car park was convenient. Would definitely return again.

  • 5
    « Great location »

    Really pleased with my selection I needed a hotel which was close to everything this is the place, bedroom lovely and clean the bed not the best I've slept in but everything else was good, breakfast was superb very fresh and hot, staff very pleasant I believe it's had a refurbishment it's very nice a lovely welcome as you walk in. Yes it's close to the road but we were lucky our room was far enough away we never heard a thing would definitely return many thanks best western.

    4
    « 65th birthday celebration »

    We stayed here for a birthday celebration and to explore York. The hotel is very well located and is in walking distance of the shops, and museums. The food, service and rooms were excellent. I had mentioned we were celebrating a birthday and there was a cake, sweets and a card in our room. We will definitely be booking again.

    5
    « Really nice Hotel »

    My daughter and I stayed here for two nights last week end. The service was excellent, we had been upgraded free of charge to a suite which was lovely, fresh fruit in the room, nespresso coffee maker and several choices of pods, nice tea selection and all toiletries in the bathroom. Super King bed which was very comfortable.We had booked breakfast as well which was totally delicious and plentiful. Full English plus all of the usual cereals, fruit, etc. Nothing was too much trouble and will definatly stay again :)

    5
    « Surprise birthday party »

    It was my husbands 60th birthday and I decided to have his party at the Monkbar Hotel, all I can say is that the details were second to non the food, staff and service were 1st class. The hotel was very convenient and close for all our guests, everyone really enjoyed themselves.

    5
    « Great Stay could not fault anything »

    Most Amazing stay at this hotel comfy, welcoming and food amazing. staff more than helpful We loved the late check out. Breakfast in the morning was relaxed. Next time we visit York we will be staying here..

    3
    « A good choice in the centre of York »

    Stayed here on business. This is a well-located hotel in the centre of York, walking distance from most of the attractions, although it's on a busy main road and so (particularly as I stayed in the Townhouse) some traffic noise is expected. The check in staff were polite and efficient, room was fairly comfortable, although the mattress wasn't the best I've ever slept on. They have clearly spent a lot of money on the main reception area refurbishments, etc. but I felt that the rooms were a little lacking - a good example is room numbers in the townhouse printed on laminated paper rather than proper signs. Nothing that ruins your stay, but gives an overall feeling of lack of quality or care. Breakfast was good, lots of staff on hand. I would stay again.

    5
    « Great Hotel, Would Stay Again. »

    We were given a warm reception on arrival. The staff were all very friendly and keen to help. Our room was a great size and well decorated (third floor). As I had mentioned it was my husband's birthday we were given a few freebies, and a birthday card, which was a really nice touch. The hotel is very central to the main town, a couple of minutes walk. Great location for the restaurants and bars. We stayed for two nights and hadn't booked breakfast as we wanted to enjoy a long lie in. On the second day we did actually make it to breakfast which was really nice and great value. The only downside being the coffee which was very weak but when my husband raised the issue he was immediately offered an Americano which, whilst better, was still not good. So not saying this to complain just hinting towards a possible improvement! Great hotel and we would definitely stay there again.

    5
    « Relaxing break in York »

    We had a lovely relaxing stay in this hotel, very pleasant receptionist when we arrived and so were the rest of the staff. Great breakfast the service was very good too we didn't have to wait to be seated on both mornings. Rooms were lovely and clean, and the location of the hotel was perfect making our first stay in York very enjoyable! Thanks

    4
    « An excellent location for a city break »

    We thoroughly enjoyed our 3 night visit at this hotel. Our front facing room was spacious, very clean, and with all the little extras to enjoy. Also, very quiet despite being on a busy road. We thought the £10 breakfast was good value and although buffet style, the food remained hot. The old part of York and the Minster was literally a couple of minutes' walk as was access to the old walls. we did not encounter any of the problems other reviewers mentioned. I think some of them were very petty anyway. Visiting mid-week in November was maybe a bonus, especially as the weather was fantastic!

    4
    « A good stay and good price »

    We returned to this hotel for the first time in a few years and stayed for one night. It has been refurbished all through. Location is very good with easy walking into York. Car parking nearby. Would stay again.

  • 3
    « Pleasant hotel but some floors »

    Recently had a weekend away here with some friends, overall the hotel was pleasant and well sorted, the good points being very clean and tidy with really nice rooms, the staff were all very helpful and pleasant.It is close to the city centre and only a 20 minute walk from the station, dont bother taking your car as there is no parking but they do do a reduced rate for the nearby car park. Now for the problems, be prepared to queue for at least 15 mins for breakfast, we had a 15 min and a 20 mins wait. The breakfasts are really good once you get a table but the do run out of food very quickly my wife had to wait 10 mins to get some bacon one morning.In thier defence there was a wedding party in for the Sunday morming. If you fancy a alcoholic drink I would advise going to one of the nearby pubs their bar prices a very steep over £6 for a pint!!!. All in all though nice place to stay if a little disorganized and pricy.

    3
    « Problems at the hotel »

    Stayed at this hotel on a couple of occasions mainly for its ideal location. Breakfast was a joke...we had to queue 20 minutes to be seated then not enough food available for residents. Room clean and comfortable although a little dark. Reception staff could have been a little more welcoming!

    3
    « Booked early as gets busy »

    Another stay while on business, stayed here a number of times but still have to complete the card each time surly this could be added to the system. Booking-in did take to much time to complete. Off to the bar and had to go back to reception to have my card swiped! Requested an iron and board but after 30 mins went to reception to request again!! Like I said at the start been here a number of times and don't understand the small problems the hotel is having. The place is modern warm and bright , location a very short walk into the town centre. Parking is a few hundred yards from the hotel at a rate of £8 per night.

    5
    « York »

    We just recently stayed in the best western at monkbar what a lovely hotel and in a great location just oustside the city wall , it was a 2 minute walk into York city centre which was a massive plus .Myself and my family enjoyed our stay .

    4
    « Clean Hotel with very friendly staff »

    Had a room at the front of the Hotel over the main road so was a touch noisy with the window open but has secondary glazing to help with this. Room very clean and well equipped. Front of house staff very pleasant and helpfull and met a couple of cleaning staff in corridors and they were very polite.

    2
    « One member of reception staff can spoil the stay »

    Dealt with 5 or 6 very pleasant and helpful staff during the stay who could not be faulted, unfortunately the lady who seemed to be in charge at reception displayed entirely the wrong attitude to a guest who spends thousands of pounds per year with Best Western, even if I was not a regular her attitude should have been better. The Wi-Fi was very poor in the public areas and non-existent in the bedroom. We arrived for breakfast and had a short wait before being seated in a corridor to eat, whilst people queued alongside our table (some for over 30 mins) to be seated.

    3
    « Nice but a couple of issues »

    Lovely hotel, smart, stylish, 5 minutes to the centre/Minster/shambles etc. Brilliant location. Nice restaurant - Yorkshire grill - yummy steak sarny but the twice cooked chips were just pure fat and no potato Left inside! We paid for an executive King suite at £160 - a treat for us. Couldn't fault the room; large comfy bed with tv, stylish bathroom, lounge area with tv, tea tray with biscuits. Issues: above our room 54, the floor was super creaky! Literally every single footstep or movement could be heard and seemed amplified! We really wanted a peaceful break and to catch up on sleep (two under 5s at home!) but no chance of a nap as just so noisy. Some sort of noise insulation required! Room was also too hot even with both windows flung open. Had to queue for 30 minutes for breakfast - I've never had to queue for breakfast in my life - didn't even get an apology for our wait. Breakfast was delicious but a bit run down, no pastries left. I wold definitely recommend this hotel but felt it was a little overpriced when you add in the issues.

    3
    « Weekend stay. »

    Good location to get into York centre. Rooms are tidy. Negatives about the hotel are the mattress is far too hard and the shower is very poor. Apart from that the hotel was very nice I would use this hotel again.

    4
    « Good location and parking cost is reasonable »

    Stay here when we go to York theatre and it is always clean and tidy. Receptionist, on arrival, could have been a bit more friendly but she was efficient so must not complain. Had a terrible night's sleep, firstly, bed was much too hard and secondly, checked bedroom radiator before we went out and it was cold, which was not a problem as it was quite a mild day. When we got back to room, later that evening, the room was really hot and uncomfortable, heating must be on a timer and we had not realised. Much too hot all night despite turning heating off and opening window as much as possible. ed her

    5
    « Best of the West »

    We spent a night here half term October 2016 Even with GPS it was difficult to find the recommended car park. York is a difficult place to navigate by car for the novice. Having said that we finally checked into the hotel and was allocated a suite in a detached building opposite the main reception. The suite is arranged like a small apartment and although spotlessly clean was showing signs of water ingress from the roof and general wear and tear. My wife loved the quiet isolation of the suite not like a hotel room at all. The bar/restaurant area is excellent staff very good and a usual choice for breakfast Overall a good experience and great location for access to the centre of the city of York

  • 5
    « Fantastic »

    This hotel ticked all my boxes for what was a relaxed birthday weekend away. Situated bang in the centre of the city - you are hard pushed to find as good s location. The rooms are chic and stylish. The decor a la mode. Great beds. Super showers. Massive fluffy towels. Great big TV. Like ANY city centre hotel in any part of the world: you have a challenge for parking. But it's just over the road. No different to any city really. Also as it's quite a big property you need to choose your time for breakfast - it gets busy so if you leave it late - be ready to wait. My advice is get up early and enjoy your day with an early breakfast. You will be pleased that you did as it's good. You will be hard pushed to find a better location for the value. Hard pushed for such style and in my view - one of the best in York.

    2
    « Very Disappointing »

    Stayed at this hotel for 2nights as we had stayed here before we decided on our visit to stay there again, big mistake. On arrival we found you could no longer park at the hotel you had to park in the shared Sainsbury's car park which we weren't keen on. We booked in and were given a room that was really for a single occupancy but they had put a double bed in which made the room very cramped it was also very dark décor which made the room dismal and unwelcoming also it was difficult to use the toilet as they had put 2 toilet roll dispensers too close to the toilet that made it difficult to use, anyone who was of a large frame would find difficulty also just a shower which was on a plinth so anyone disabled would have difficulty also, but we weren't very happy when 2 guests walked straight into the room also have been allocated the same room as us which was very embarrassing to say the least. We told reception we weren't happy regarding what had happened and were moved to another room bigger than the last but still very dark dismal colours also had trouble with the shower as the tray overflowed due to possible blockage bed too hard I'm afraid for us so not a good nights sleep. Breakfast would have been ok if it had been hot but had to wait for trays to be filled which caused items on your plate to end up cold, waited too long for tea/coffee to come in fact I'm still waiting for a glass of water not enough butter put out 1pat cut in half still waiting for more to come as not enough staff employed to cope with the amount of guests, also didn't like eating breakfast in the bar area. As for a restaurant forget it, it has changed to a sort of grill and afraid didn't appeal to us so disappointed. When we stayed here before and on quite a few times we really enjoyed our stays but since it has been refurbished we think its been for the worse dull drab colours (the so called lounge area not a lounge at all) such a pity as its location is good but afraid after our stay which was for a special occasion I'm afraid we won't be going back

    5
    « great hotel »

    A great positioned hotel for exploring York, only a very short stroll to york minster and the shambles/shopping area. The decor was lovely, they have done really well with the recent makeover. The staff were friendly friendly both at reception and in the restaurant. A great nights sleep in a very comfortable room. Breakfast was lovely. We have stayed at quite a few hotels in York and we will definitely be staying at this one again.

    3
    « nice hotel, pity about the restaurant »

    Spent a two-night dinner, B & B break with friends last weekend. Large spacious room, small cramped bathroom. One of our party was in the reduced mobility room. The room itself was excellent, but could not be entered by her alone as there are double doors with one side locked by a bolt impossible to reach from a wheelchair or mobility scooter, a bad oversight. There is also no lighting on the exterior ramp access to the room for entering at night. Hotel staff very pleasant but the restaurant service was slow on Saturday evening and snail-pace on Sunday....three hours for dinner. We finally had to get up and find someone to pay the wine bill, at 3rd attempt....the restaurant was not particularly full. Bill reduced to compensate for there being two main courses unavailable.......only told after we had chosen, and not enough of one main and one starter for all those who chose them. The standard of food varied, some dishes lovely, others very average. Breakfast was good although the layout in the corner where the bread is makes things cramped. The public areas are very nice and the hotel itself is in a central position, just outside the walls of the old city. If only going on the accommodation, I would probably recommend this hotel but with a serious proviso concerning the restaurant, in terms of service and the quality of the food. We also noted that there were long queues for people to be seated at breakfast, even though we did not experience that ourselves. It is a very nice hotel, well-situated, pleasant staff......but.

    5
    « ???????????????????????????????????????? »

    We checked 1130 Friday Speedy check in by duty manager Very helpful and thoughtful Dumped bags in our great room which was Cosy and chic Zoomed down to the bar for night cap ?? The selection of single malt/grain was awesome The Barman Mo was fantastic on a busy night Breakfast was amazing Manageress was delightful Sunday night We treated ourselves to dinner ?? The loverly manageress and her team Were excellent Starters ???????????? Mains ????????????????cooked to perfection Deserts ???????????????? The chefs ???????????? We loved every minute of our stay And we will stay at The Best Western Monkbar Hotel again in the new year Thank you a Best Western Should very proud of their Team At Monkbar They represent the Best Western brand with a level of service and that is very rare these days ???????????? ???????????????????????? ??????????????????

    3
    « Great location and hotel but staff were overwhelmed with customers »

    As the title says, the hotel is in a perfect location and is very neat and tidy to the standard you would expect. 5 minutes walk to York city centre at the most, and hotel parking is pretty straightforward once it's explained to you (it's about a two-minute walk). Quality of food is good and we'd opted for a deal where the dinner was included for the first night and breakfast both days. The breakfast was good quality too, but didn't eat there on the second morning (read on.....). I feel harsh rating this hotel average, but the staff were so busy with a large two day function, other guests just seemed forgotten about. At one point I spent 5 minutes waiting at reception whilst a receptionist carried on typing away on a computer as I stood there politely trying to make eye contact.... In the end I had to ask if anybody was serving on the reception desk, which is poor. The restaurant staff were great but completely overwhelmed at the sheer volume of people that were at dinner service and at the bar. This meant there were long waits for dinner service, drinks, and just about everything else. Breakfast on the first day was horribly busy, and we'd gone for the tactical 8am sitting to try and beat the rush! We ended up being sat within a foot of two other tables which was very cramped and uncomfortable, I didn't feel as though I could have a conversation without everybody around me hearing the details. When walking up to the buffet there was at least one or two dishes completely empty (one of which was bacon - Lord help us). As it was very busy we made do with what was there, which was still really nice, but when they brought more out 15 minutes later it wasn't worth queueing again to get what we'd missed. One thing that did annoy me is that we returned to our room on the second day to find housekeeping had done a really lousy job - There were still empty glasses in the room and the bed had barely been made. They may as well have not bothered! On a normal day I'm sure this place is one of the best in York, but unfortunately our experience of it was somewhat jaded by the staff being too busy with a large group function, probably paying a lot more money than we were! Just a bit disappointing when you've paid for the best room package they offer. Although the hotel aren't obliged to tell you if they are particularly busy, I feel that it would've been courteous for them to let us know they were when we checked in, and perhaps explained if there were any problems we could've contacted them where they would've been happy to assist I'm sure. York is a lovely place and we will definitely visit again, however next time I'll research alternatives before considering returning to the Best Western Monkbar.

    4
    « Lovely hotel, breakfast experience appalling. »

    I booked the best western monkbar for my partners birthday this last sunday, we had tickets for a show at the barbican and thought it would be nice to stay over and make a weekend of it. I emailed the hotel earlier last week and advised them we were staying for my partners birthday and asked if they did anything for special occasions for the rooms. I was offered a bottle of house wine for £18 to be left in the room or a bottle of prosecco for £21 - both I thought were a little steep but I opted for the prosecco. We arrived early and checked in at lunch time but our room wasn't ready so the receptionist took our bags for us and off we went in to york. At this point I would like to point out as it is not clear from their website the parking facilities are back down the road which is a 1 way system so you have to do a loop round back out of the hotel to park which costs £8 and is about a minutes walk from the hotel. When we arrived back at the hotel our bags were already in the room and the room was very clean and tidy which was pleasing. The towels were great really big and fluffy which isnt always the case in hotels so that was another plus. The shower lacks pressure and at times went cold and then back warm again. There are tea and coffee facilities in the room, we had 4 small tubs of longlife milk on the tray which wasnt really enough I used 2 in my morning coffee but could have probably done with another one. When i opened the other 2 for my partners tea they were both off and stank foul! So he went without! We were told breakfast was served 7-10am so went down for 9.10 and had to queue for a good 25 minutes just to be seated!! The restaurant area was absolutely red hot so it was very uncomfortable just stood there all that time, over half of the tables were empty but there were only 3 members of staff on both bringing the food out to the buffet and clearing tables and resetting them which is more than frustrating when you can see all the empty tables yet have to wait so long for one to be set to get sat down! Anyway we finally sat and my partner went to the breakfast buffet first and came back with an english breakfast, I followed him up and there was no hot food left so I got a slice of toast as there was only one slice of bread left and went and sat back down after eating my toast my partner said I should go back up as I'd paid for breakfast and couldn't just have a slice of toast, I went back up to find there was one sausage and some grilled tomatoes left that was all! So I went and sat back down, everyone else was hanging around the table so as soon as anything was brought out it was gone, they were bringing cereal bowls full of beans out at a time and filling the trays up with that they were totally unprepared which I just dont understand as they can see how many guests have booked breakfast why was there not enough food? One of the younger lads was getting very stressed out when refilling the trays and was banging the spoons about and throwing the sausages about and huffing and puffing when I went up for my third attempt at something warm. Still no look so the older guy who seated us asked if I was waiting for a cooked breakfast as he'd seen me go up and come back a few times empty handed I said I was and he said hed bring me it to the table as soon as the next lot was ready so I went and waited and 5 minutes later he brought me a plate out finally! By this point wed been in there an hour, my egg was snotty and the white wasnt even fully cooked so I didnt eat that, the bacon looked like it had just been shown the microwave so I couldnt eat that and the grilled tomato was rock hard in the middle so I didnt eat that either. At this point I just wanted to check out and get on with the day so thats what we did! I paid £115 for one night and the breakfast was £12.50 each plus the parking and the Prosecco at another £30 and unfortunately left feeling really disappointed.

    5
    « Extremely good hotel, fantastic staff »

    An extremely good hotel. Well decorated, well supplied, and most of all, fantastic staff. It is also extremely well located. The restaurant menu in the evenings didn't suit us, too much meat for our tastes. Breakfast was great.

    4
    « convenient central location »

    We spent a very pleasant 3 nights here. A very easy walk into the city center where there's plenty to do. Our room was to the rear of the hotel overlooking a small courtyard and was comfortable, clean and quiet. The staff were friendly and helpful. On our last night we dinned in the hotel restaurant which was very good... better than we expected. I would recommend this hotel for a visit to York.

    3
    « Pluses and minuses. »

    Really convenient location for seeing the sights, just outside one of the city gates. The room was comfortable and clean and but there were a few irritating details. The entrance to the room where there was a full length mirror and the tea making facilities was very dark as there was no light at that end of the room. Impossible to see into the wardrobe. The bathroom fan continued noisily for so long that I thought it was broken. Also, there was no shelf in the bathroom for my wash bag. The décor is well, interesting is the word I suppose. Personally I would prefer a little less of it. The irritations weren't too bad so I would stay here again.

  • 5
    « Happy guests. »

    Just spent a 2 night mid-week break here with my Sister. An easy check in then straight to our clean and modern twin room. Enjoyed the steak meal deal on the Wednesday evening. The Rump steak were superb. Indulged in the Pistachio pannacota and that was to die for. The restaurant staff were all so friendly and professional too. The same at the buffet breakfast. Miss the sausages at your peril. Once again I want to point out that every member of staff was amazing. I am disabled and visually impaired and they were all very helpful and respectful at the same time. Thank you to them all.

    4
    « Weekend away »

    Brilliant location. Breakfast bar excellent with plent of choice. Rooms very clean and tidy, on the basic side and smallish. Bathroom was big and always warm. Parking can be a problem. Will stay again.

    5
    « Afternoon tea »

    I can highly recommend this hotel for afternoon tea with prosecco, it was such an interesting combination of sandwiches and sweets, and it was served in a very unique way. The staff were so very attentive.

    5
    « What a place »

    Wanted a special place for our anniversary and we loved every minute got a good deal with dinner included for the first night a stones throw from the city centre. Nice room all referbed and brilliant breakfast will be back

    3
    « Wedding do »

    My niece's wedding do on the 8th October. First impressions were lovely. Liked the Courtyard for mingling. However the lack of management of the whole function was surprising. The white cover over the carpet during the service was unnecessary and people kept tripping on it as it wasn't laid flat. The canapes and the meal were lovely although the late buffet was disappointing. This brings me to the staff. On arrival the bar staff were grumpy. Not a great start! Before the meal, there was one bar staff and 5 customers waiting to be served. I approached reception and eventually the cavalry arrived. Not good enough! I would like to praise one of the waiters, Adam. Charming and diligent with a constant smile. If the other staff could follow by his example the hotel will benefit.

    5
    « Great Location »

    Nice hotel, location only short walk away from the centre and York Minster, secure parking in multi storey car park which is locked each night. Car park only two minutes from hotel!! Good breakfast choice.

    5
    « Perfect base. »

    My wife and I have just returned from a 4 day weekend at this hotel and were very impressed by it and the staff. It is conveniently located a few yards from the city walls near Goodramgate making access to the city easy. We found all the staff efficient and friendly with a special mention of the housekeeping staff, who generally rarely get a mention in reviews, who kept our room immaculate and stocked with tea, coffee etc. The range of the buffet breakfast was very impressive, varied, well cooked and always in plentiful supply. There was also a continental version available which was extensive. We occupied room 307 which I can recommend as it was very comfortable, well equipped and quiet. I would recommend this hotel without hesitation.

    4
    « Well placed hotel for York town centre. »

    The hotel is well placed for visiting the town, it is only a very short walk, there is also parking at a resonable cost. The staff are helpful and attentive. Rooms are clean and large enough to be comfortable, bathroom was great if not a little quirky, plenty of hot water etc. The breakfasts were excellent, although our first morning in the resturant was a little hectic and we had to wait for food, no big deal. This visit we had a room overlooking a crossroads and it was a tad noisy, I slept though it but my wife seemingly heard every car and truck. We will use the place again.

    5
    « Weekend away »

    Really good place to stay close to all the main sites. Meals in Yorkshire grill well worth a visit. If you staying Saturday night pay an extra £25 per couple for a late check out and superb 3 course lunch bargain.

    5
    « Clean and very Comfortable »

    Stayed for 2 nights on the 3rd floor. Very clean room with a super comfortable bed with super comfortable pillows. Its nice to stay at a hotel where the pillows are not too firm and very soft. Heated towel rack a plus in the bathroom. Breakfast was fantastic with a good choice buffet. Excellent location. Will definitely stay again.

  • 4
    « Best Western Monkbar Hotel York, UK »

    The location is an excellent one - the closest hotel to York City Centre. The property has recently been renovated and is clean and well-furnished. The only drawbacks was the sound of other guests walking about (under the new carpets the floors are clearly wood and old), also the noise of the boiler heating water in other rooms. We went during a York horse racing meeting and the demand for rooms was high with subsequent high room charges. This impacts on my assessment of the value for money, however I plan to return.

    4
    « Very good with some flaws »

    This is a very stylish and comfortable, well-located hotel. Our room was lovely - very relaxing and well-appointed. Breakfast is superb, with the highest quality ingredients and a huge choice of both healthy and naughty stuff! Ask for a quiet room as the road is very busy. This is an expensive place so I have no hesitation in listing our issues: the staff were unwelcoming at check-in (the following day, different staff were very helpful); the light-operated fan in the bathroom refused to switch off so we had to reach up and find the switch on the wall (no-doubt intended to be out of the way of guests) - moreover, an adjoining room clearly had the same problem and we had to listen to their fan going all night! (the walls are thin and we could hear conversations next door); there was no security for entering stairs and lift and the staff did not appear to be taking any interest in who came and went; the lovely curtains did not provide a complete black-out. I could go on about small details but these were enough to take the shine off for us.

    4
    « Expensive York »

    Booked for a milestone birthday and travelled by train to York. The hotel is easy to find from the train station but there are plentiful taxis available. The hotel is smart and I understand that it has been refurbished recently. Staff are friendly and helpful. Our room was fine, reasonable size with a very comfy bed. Breakfast was ample and enjoyable. Good choice too. The hotel is centrally located and handy for the attractions. If you want to stay in a reasonable hotel in York then you will have to expect higher than average prices, not just for the room but for eating and drinking too. Well worth a visit and a very pleasant stay indeed.

    4
    « Well located hotel »

    We had a short break in this hotel. It's very handy for the city and walking along the walls. It has recently had a makeover which has not improved the look of the public areas in my opinion - no carpets and a mixture of non matching furniture. Very clean and comfortable room, but no minibar nor towelling robes. Breakfast was good apart from the cereals - very limited options and no muesli. There was some bizarre "homemade" granola but not as good as the real thing. No parking at the hotel - there are spaces in a nearby council car park for £8 a day - this was a surprise as when we stayed at the hotel 4 years ago there was free parking. Staff helpful.

    3
    « Constructive Comments. negatives and positives »

    Positives - good location near to city, breakfast plentiful, quick check in Negatives £360 for 2 nights B&B, no signage for room 40 room was small, maze to reception, drinks expensive, had to wait to be seated at breakfast, was not asked at reception if we had a good time, no offer of help with luggage lifr over there, car park down road and charged for it as Sainsbury car park closed.

    4
    « Great Hotel »

    Very nice hotel with friendly staff. Situated very close to the Minster and handy for the city and all its attractions. The hotel is in superb condition and rooms are very nice. The breakfast was quite adequate and would satisfy any guest bur that small %age who cant be satisfied at any cost. The proximity to the city walls gives an extra dimension as the guest can use the walls to navigate to and from the hotel, there is a city gate very near the hotel so this helps. Remember however that the wall are closed at dusk! We overran this cut off and despite being yards from the gate which we were to exit for the hotel, a rather monotone, odd, and robotic type council employee in reflective vest, appeared in front of us having locked the gate behind him. No amount of pleading or negotiation would change his mission, he was conditioned to lock the gate and shepherd tourists the other way to the next gate. We retraced our steps and found our way back to the hotel from our initial point of entry to the wall. Lesson learned. Nothing to do with the hotel but a tale worth noting. The hotel has no negative aspects worth mentioning and our stay was pleasant and enjoyable.

    4
    « Nice clean hotel »

    Close to city centre and every thing has to offer. Our room was very small but clean. Food on the first night was beautiful in the hotel restaurant. Slightly disappointed with the breakfast service staff, having to wait 15 mins for a tea and coffee, but not a major issue. On the whole an enjoyable visit and would stay again.

    4
    « Comfortable »

    This hotel is well situated close to Yorkminster and all the other attractions York has to offer. It has been refurbished to a very high standard. I enjoyed my stay. My room was comfortable, staff were lovely and breakfast was very good.

    1
    « Too hot and extremely noisy »

    We spent 2 unsleepable nights in the townhouse apartment. The central heating was on full bore and could not be turned off. The staff were very accommodating providing 2 fans but this had little effect. The floor boards creaked all night from the room above. The townhouse is right ons busy road and the Windows just did it stop the road noise. Someone was stomping around above on the creaking floor both nights made it impossible to sleep. The problem is the design of the flooring and no insulation and Windows. Management must do something about this townhouse flooring Windows and heating. The Location was good except for the main road noise and the room was quiet spacious and clean but that did not allow us to sleep.

    5
    « Brilliant hotel »

    Very well situated just a short walk to the cathedral.Very modern friendly helpful staff. Excellent rooms. We only had breakfast at the hotel but this was very good. They were very busy but coped well all food quickly replenished and table quickly cleared.

  • 4
    « Noisy hotel »

    Stayed for 4 days..hotel has no parking so car was parked on a car park 200 meters away. Room was spacious, clean with a kingsize bed, our room was next to the main road and was noisy late at night and early morning..to be fair we were upgraded when we checked in...but it did sound at times that furniture was being moved about at around 2am!!! Nice hotel..but not if youre a light sleeper..within easy reach of town center..cooked breakfast is buffet style but is hot and seemed varied.

    1
    « Beware of Housekeeping »

    I was having a good time at this hotel until one day came back from a trip around York to find some money missing. I know that it was foolish of me to leave it in my room but I did not think that some cleaner would take it.

    2
    « We will not be returning »

    Stayed one night to visit daughter who has started at York St John. This hotel looks good from the outside and is ideally placed in York. The staff were friendly enough and the bar and grill was fine. However - we stayed in room 3 in the courtyard. The room and bathroom were obviously for disabled/wheelchair access. However the room smelled and felt like a room in a residential care home for the elderly. I wonder if this is what the building was beforehand? As an ambulance crew man I visit such places on a daily basis - the smell is unmistakeable. Thankfully one night only - any longer and I would have moved out. Maybe the other rooms are better but this customer wont be returning.

    3
    « Terribly noisy from 5am onwards with deliveries and staff. »

    Lovely rooms and bathrooms all the little extras. So noisy first thing with staff and deliveries. Breakfast has a nice choice however the toasters are slow and positioned dangerously. The food is never warm apart from the tea.

    5
    « Four night visit. »

    Clean very comfortable beds and spacious bedroom. Lighting in room not very good.Instant hot water. Well staffed reception and efficient service. Nice bar with friendly efficient staff. Hotel decor generally good and well maintained. Restaurant well laid out with efficient service. Breakfast buffet had a wide range of cereals and fruit. Cooked breakfast selection plentiful and excellent quality. Only had one evening meal, a special steak and wine deal, which was very good value. We hope to be back.

    5
    « Beautiful well presented hotel »

    Just stayed her for the weekend and had a lovely time very impressed with this hotel, the room we stayed in was room 16 very spacious well presented ok is on the main road but as soon as you shut the windows it is all quiet. Very close to the centre we could see the wall from our room, there is no parking on site but a car park down the road is locked up at night and is only £8 a night. We would recomend this hotel to anybody wanting to stay close to the centre.

    4
    « Nice hotel very close to the old city »

    A little pricey, but it is 4 star and very well placed. Pleasant room with comfortable king bed. Shower could have been a little warmer (water from the sink tap was scalding). Good service at check in and excellent breakfast. Cosy and comfortable lounge area by reception.Handily placed for the old city - Minster less than 5 minutes stroll - loads of quaint bars, pubs, cafes and restaurants within a couple of minutes walk. You can unload straight in front of check in but need to go all the way back round the one way system to get to the car park, which is just before the hotel - £8 a day payable at reception.

    5
    « Perfect hotel and location »

    We had booked this hotel along with another couple for 2 nights looked at reviews and they were mixed. Car parking is off site but the reception give you directions and it is 8.00 for 24 hrs for 2 nights we had 2 vouchers we put in window and did not have to return till 12 after we checked out . The hotel is on a one way street so you they have a drop off area and told us to take our cases or someone would help us to our rooms and then they explained where car park is so you do go round the block but when exiting to go back to hotel it is literally a 2 minute walk It is a great location out the main door right and left and you are in the main town centre with plenty to visit. Easy access to the town we went out in the day and returned to eT. Hange and back in for the night time. We were on the 3rd floor our rooms were spacious and clean with all the little extras could not fault anything in the room . We ate at the grill and the food was amazing we were given a little free taster while we waited for our meal. We all tried different and none of us could fault the meal very good and well presented. Breakfast was one of the best we have had a good variety of cold and hot and well stocked all the time which can be a fault at some hotels. Service from all areas of the hotels was helpful and we would recommend this hotel

    4
    « Back to the Monkbar »

    Just revisited the Monkbar Hotel after their refurbishment, found the hotel really clean and modern. The restaurant area and food was good, with a friendly atmosphere mainly thanks to Steve. We have been coming to this hotel for about 18 years, found it had got a little bit dated, but now we will certainly be returning in the future.

    4
    « Good for a few days break Terrific location »

    Very clean comfortable room, but make sure the en suite is big enough. In room 211 it isn't. The staff were fabulous. The steak and wine evening was fantastic with excellent steaks and good wine. I would make sure that you know the difference between a standard room and an executive one before shelling out extra money. Although there is no parking on site the hotel supplies vouchers at a cost for secure parking . You can drop off and pick up at the hotel so this makes luggage handling easy.

  • 5
    « Lovely anniversary break »

    We had a lovely 3 night stay here. Room on first floor easily accessible, very clean and well looked after every day. Fairly quiet even though it was on a main road. Very well located - within 5 minutes of shops, restaurants, bars and the Minster. Handy for most other tourist attractions. All staff were very friendly and helpful, public areas very comfortable for sitting with a drink, and the restaurant was lovely and reasonable for dinner. Breakfast a bit steep at £12.50 each so didn't bother. Would definitely use this hotel again.

    4
    « Few nights away »

    Very good price indeed the breakfast is very good could do with the hot food to be hotter. Room is very clean been very comfortable although rooms were a little hot. Not sure about decor but seems to be a busy hotel. Would definitely return back again.

    4
    « 3 Day, Weekend Stay. »

    The Best Western Monkbar, is extremely well appointed for visiting York. I had contacted them earlier in the week before our stay took place. Requesting a quiet room. We arrived very tired after the journey being extra long, due to bad weather, where we paid extra for parking and breakfast. And told where are room was. Which we then went too this was number 63, in the old part of the building. I was a little disappointed as the room is rather on the small side, but it was very clean & tidy and fitted the bill - so I thought. As we had asked for a quiet one. We rested for a short time. I then asked for an ironing board and iron as they were not already in the room. They arrived very quickly. We then left to go out for dinner. We arrived back later that evening rather tired, after just a long day. And went to bed, my husband plugged up his phone, and I said I would use the socket on my side of the bed, only to find there wasn't one. There was only one, in the entire room. Which really surprised us. Not very good for a four star hotel I thought. But then went to bed, but could not sleep, it was very quiet, but the concrete bed and matching pillows did not really help, I ended up rolling the bath towels into a sort of pillow, but my husband woke with an extremely stiff neck. We got up rather early after a very bad night, in fact the worse I have ever had on any hotel. And I was not pleased. I used the iron and ironing board, with the only socket, but had to move furniture with which to do so, and when doing this, my husband could not get into the bathroom until I moved. If I used the chair at the dressing table, you had to climb over the bed, as there is no room to even squeeze past. As you can imagine, this is not quite the stay I had wanted for us, so before breakfast we went to reception to complain, we spoke with Matthew one of the managers, whom apologised and said he had never had complaints before! But did tell us that would we could not be moved as they were fully booked for the Saturday night, but could move us on the Sunday if we wished. But would also offer us free breaksfast for the duration of our stay. And would also look into a reduced room rate. So we accepted. We did receive new pillow, which were much better. And enjoyed York and its sights and people to the full. It truly is a wonderful place and we love it as much as we ever did. When we left, they did give us a refunded, for the breakfasts, but have said that we will receive an online refund of 1 night. Which we have accepted, but have yet to see. But this did take a second visit back to reception, as they had not given us back the correct amount. But I would have liked somebody to have approached us, at some stage during our stay, or perhaps left a note in our room asking if everything was ok, but this never happened. And we didn't bother asking to move again, due to all our clothes etc having to be moved again. We would go back, but I would look at other hotels first, before choosing this one again. Room 63 should really be a single room, but companies get greedy. If we had wanted a room that small, we would have stayed in a caravan!

    4
    « Great Location »

    First time at this hotel which is ideally situated if your visiting the historic city of York with its history dating back from Roman times to its significance as a major Viking centre and it's beautiful medieval minster.The hotel is 5 minute walk from the minster and the old town ,the room was clean but the bed could have been bigger for an accessible room decent bar and restaurant on site with usual English buffet breakfast which is extra,also parking is available just 2 minutes down the road for £8 a night .

    4
    « Weekend Break »

    Having spent 2 nights at this hotel at the weekend we were happy with the service and had a lovely room on the 3rd floor. Varied choice of breakfast and good evening menu. Rooms clean and bright with large shower (no bath in our room). Central location for Minster and shops, also plenty restaurants nearby. Well mannered staff and would definately return. Weather lovely so sat in the nice courtyard which was a bonus!

    3
    « Our second stay... sadly due to staff not as good as the first »

    Lets start with the good stuff to provide a fair review. The hotel has recently been refurbished to a good standard and the rooms are lovely - although how quiet they are depends on location in the hotel. Amenities within the room are good and the welcome note and sweets were a nice touch. Restaurant food is tasty both at breakfast and for an evening meal. Hotel location is pretty good, within 5-10 minutes of most central areas. It's also worth saying that we stayed here once before and thoroughly enjoyed it, so we may have been unlucky this time around. Check in process was absolutely woeful and took 20 minutes of standing around before I was seen. What was particularly night about it was there was another member of staff just stood watching the queue develop but didn't try to help in any way. The manager then asked if we needed help after about 10 minutes which I was pleased about but when I told him I wanted to check in pointed me in the direction of the girl who was already mid-way checking an older couple in. When I finally got to the front of the queue she answered the phone twice and made an outbound phone call while talking to me. Room was lovely, but the journey to the room wasn't great - out past the back entrance to the restaurant, up some twisty stairs. Our room was at the bottom of some stairs which led to a delightful racket every morning as people dragged their cases down the stairs and banged the door leading outside. Didn't discuss with management after the first night as mistakenly hoped it would be better the next day and lets be honest moving rooms is a pain and I couldn't face another 20 minute queue at reception. Sadly felt a little let down this visit, and don't think we will be back as a result.

    4
    « Great Location »

    Arrived late afternoon and found ourselves with a 1st floor room which was located on inside the square away from the busy road luckily as the room was nice & quiet. Hotel is well situated within 5 mins of York Minster and centre of town. Rooms very clean with everything you need and a comfy bed. Booked room only as some reviews on here negative about the breakfast and at £25 per couple a bit steep. We did have an evening meal which was very good and sensibly priced. All in all can recommend the hotel for a weekend away.

    5
    « Good hotel with great staff »

    Stay here recently for a couple of nights whilst taking in York. Really nice hotel, nice decor and staff who are helpful, friendly and knowledgeable r.e the area. Useful for peaking nearby and a decent breakfast also.

    3
    « staff great , hotel average »

    Stayed here for 1 night , after been given a room in the upper part of hotel with only veelux windows , extremely hot and a shower just 3 foot above bath we asked for another room. This was done with extreme speed and courtesy and we were given someone to help move our bags , he even went and got a fan. this room was much nicer and bigger and had a decent shower. so 5 stars for the staff. this is a ideal hotel for a 1 night stop very close to york centre but i personally would not want a week there.

    5
    « Mid week break at hotel »

    Excellent location and rooms, bar area, dinning room, lovely after refurbishment. Parking fine only 2 mins from hotel, recommend Fossbar parking, well light and safe to leave car overnight (gates locked at 8pm). Good Central location, 5 mins to the minster and wall, shops/restaurants all close by , lots to choose from. Hotel now 4 star, Food is of a high quality and presentation, pity the service of the staff in the dinning room lets it down, clear signs of disorganisation, untrained staff not working as a team. e.g.We waited for 5 mins to be shown to a table, whilst staff ignored us, we had to ask staff on various occasions for items i.e. bringing tea but no milk, no butter for toast, no cutlery and being told "sorry we seem to have run out of tea spoons". Would recommend a visit to observe staff at Lucia's restaurant, who will show you how work effectively and efficiently as a team!!! In our experience, its a real pity that the service in the dinning room lets down the rest of the hotel, which is a fantastic hotel, in a great location, clean and excellent facilities and lovely food. Great for breaks and business travel, close to the centre and all facilities that York has to offer.

  • 2
    « No wash cloths! »

    This location is good and accommodations adequate, but the bathrooms are small and there are no wash cloths! I was offered a papery 'face cloth' only. First time I have had that experience. Food in breakfast bar is abundant, but average. One nice touch: The windows were open for fresh air.

    3
    « Spoilt by paper thin walls »

    This hotel seemed perfect until it was time to sleep... Pro's Excellent location Restaurant staff were great Food was excellent & reasonable Room was spacious & modern Breakfast was lovely... Great coffee Water & biscuits in the room was a lovely touch. Cons Paper thin walls. Woken up at 2am by next door generally walking around their room & talking. Could literally hear their conversation word for word. The noise from their bathroom & the bathroom above was horrendous ! No air con. I was sweating all night. 2 beds pushed together but different thickness mattresses which created a hug bump in the bed. The bed was rock hard. At the start of the night I had decided to make this my companies 'preferred' hotel however the noise due to paper thin walls is unacceptable. Bugbear :- receptionist who don't ask how your stay was.....

    4
    « Ticked all the Boxes »

    I stayed here for the bank holiday in August, it's In a great location across the road from the York city wall and a 2 minute walk to the minster,we stayed in a room that was across from the main hotel,the room was nice but would have liked to have stopped in the main part of the hotel ideally,the hotel is quite modern our room,in our room it had a very comfortable bed with room service they're was a few bottles of water tea facility's with biscuits which was a nice touch the bathroom had bath and shower and the bathroom was very spacious the window when open the got in the way of the roll down blinds which pushed it out abit nothing major just worth mentioning for the hotel to maybe look at,the hotel gave you a discount car parking that you could pay when you arrive 8 pound and it lasted untill 8am the next day which was abit early but we found out that there was a app you could use to add hours on to your car parking which you just paid off your card the app is on side of the pay machine in the car park it was only about a pound to extend for another hour each time so wasn't to much of a hassle the car park it's two minutes away from the hotel just down the round from it on the same side as the hotel which is good but it was a one way system so you woukd have to follow the road back round to get in.we had breakfast which was included in our booking and it was a buffet style breakfast that had your full English plus granola other cereals and pastrys the breakfast was really nice I'd recommend getting it included in your booking overall I'd come back to this hotel the staff are really helpful and it was in the centre of a brilliant city! Hope this review helps ©

    5
    « Good location & great staff »

    We stayed for 3 nights in August and thoroughly enjoyed our stay. York is a fantastic short break, and this BW is well located for most of the tourist spots (5 mins. to the Minster), and also good for a stroll to restaurants. The staff are friendly & helpful, rooms very comfortable and breakfast well worth including. Special mention must go to all of the breakfast staff who were all helping each other over a couple of very busy days, to ensure everyone was well looked after. A mention should be made about car parking - the hotel only has unloading spaces and parking is a short drive away; if arranged through the hotel, this is £8/night.

    1
    « A travel lodge is much much better »

    I would proceed with caution with this hotel. It is difficult for me to properly appraise the whole hotel, but I can say that we were very disappointed with our room. We were in room 2 in the "town house". The rooms was very basic, in a poor state or repair and had very "functional" flat packed furniture. There was a strong smell of drains and the walls appeared to have mould issues (bubbling walls). We could also hear every word of the conversation in the room above. Maybe we were unlucky and the other rooms are of a much higher standard. Perhaps this room is yet to be refurbished? It was slightly ironic that the room was fully kitted out as an accessible room with a full suite of equipment in the bathroom. I say it was ironic as the only entrance was through a front door with steps and a hall where it was not possible for 2 people to enter at the same time (because of the stair location being so close to the door and the door opening inwards). I can't for the life of me imagine how anyone in a wheelchair could ever get into the building. We did ask to change rooms, but they were fully booked and so we were left with what I assume / hope was the "short straw". It was significantly more expensive than a travel lodge or premier inn, but of a much, much lower standard. Breakfast was basic and uninspiring - my advice if you do stay here is save your money and take a short walk to the many fantastic cafe's (including of course Betty's) in York. We did try and order a quick bite to eat before heading for a night out in the city - the barman warned us off as it was "going to take at least 45 minutes" - we only wanted a sandwich! Thankfully it was only one disappointing night that we stayed there.

    3
    « Good location, quiet room but reception a bit haphazard »

    The location is excellent - right next to the old town. The room was quiet but make sure you don't get room 20 - apparently that's very noisy I heard from other guests. There is also a room right next to the lift - and I mean, right next to it. Only bugbear was the reception area where service was painfully slow. We waited for ages to get our room key with a queue snaking back and never seeming to move. Bathroom was weirdly laid out - only a shower, which was a bit cramped.

    5
    « Great hotel »

    Stayed for two nights last weekend with my mum as part of a birthday trip to York. Booked through booking.com and requested a quiet room if possible. Pleasantly surprised with the reception area on arrival and even more pleasantly surprised to be given the "loft room" which has a separate seating area and overlooks the courtyard. Staff extremely helpful, polite and cheery. Great stay and would definitely recommend..

    2
    « Very noisy, average service »

    The most memorable Pros: 1. comparatively big rooms 2. good mattress 3. good location, every thing is within walking distance and you can find all the essentials nearby 4. some of the rooms have the view of the city wall 5. nice deco The most memorable Cons: 1. the bathroom: the heated rails are super dirty and dusty, and there is a very hard to use shower head installed in our shower (I have uploaded a picture of it) 2. Noise level: very very very high, from inside and outside. You can hear people walking pass your room in the corridor and it almost sound like they have walked into your room. the hotel is next to a road which you can hear noise of the traffic if your room is facing it. My room is not facing the road, and it is facing some kind of a hotel car park / hotel back yard, and you can hear the hotel staffs shouting across and pushing trolleys even past 11pm in the evening. 3. the rooms are located in two blocks of the buildings, so be prepared to be separated into two buildings with your family if you have booked more than one room. 4. Receptionist: we've booked a taxi through the hotel to pick us up from another location 10mins away from the hotel. The reception lady who called the taxi company for us was super unfriendly, and how could one book a taxi without asking for the customer's contact details. She hang up the phone quickly after she told the taxi company where to pick us from, and I asked her if I should leave my mobile number with her in case the taxi driver can't find us. She was so rude and said ?no?, and i asked ?what if we can't find the driver or he can't find us?, and she goes ? well, the taxi company won't call us back, you just need to look out for it? and she gave us a contact number for the taxi company at the end. we called the same taxi company on our return journey from castle howard, they asked for our name and contact number, and you an even track their taxi online. I won't comment on why the taxi company didn't ask for our contact details from the hotel staff because this is what the hotel should think about as a customer to the taxi company, however, I am disappointed at the service standard and customer care standard from a 4 star hotel. 5. lastly, I don't think I will come back to this hotel again.

    5
    « Great location and quality rooms »

    Good location for touring York City, recently refurbished with modern styling and very clean, limited parking on site but local car park five minutes walk or 15 minutes walk to the mainline Train Station

    2
    « Overpriced Monkbar »

    Pros This hotel is reasonably pleasant. The staff are polite and helpful and the reception is bright and welcoming. The location is great and a stones throw from the Minster and Shambles. Cons The rooms look a bit old fashioned, which surprised me as it apparently had been recently refurbished. We stayed on the first floor in room 32 which faced the main road (right next to a set of traffic lights). The road noise is horrendous and meant we had a terrible couple of nights' sleep. The rooms do not have air con so you need the windows open to prevent them becoming unbearably stuffy. Having spent £365 for 2 nights, we were left very disappointed on the value for money front. If the rooms had air con, we would have slept better but I've stayed in hotels for a third of that price and had MUCH better nights sleep. Sort out your air conditioning in the road facing rooms Monkbar!!!

  • 5
    « Perfectly located for York »

    My partner and I stayed for 2 nights at this hotel in September 2016. The room was spacious and clean and the refurbished bathroom was lovely. Only down side was that there was only a shower and no bath in the room. However overall a very modern, well located hotel with friendly staff.

    5
    « Weekend away »

    Loved this hotel only moan no mat in shower so very slippery. Had meal in restaurant Ham egg and chips for 2 £12 excellent. This hotel is only 5-10 mins from the Minster and shops would stay here again.

    5
    « Loft room »

    Fantastic views, very nice hotel throughout since being renovated. Breakfast was the best I've had in a while, highly recommend paying the extra for it. I would also keep away from 7 ideas as they forgot to tell the hotel we were staying, was a complete nightmare. No fault of the hotel, staff were excellent in dealing with the mishap.

    3
    « Disappointed »

    I visited this hotel many years ago and it was great. But since the refurbishment it has lost its charm. For our 20th anniversary I booked a suite, cost £240. When we arrived the 2 staff on reception kept me waiting as they discussed a spread sheet. I suggest they are given a refresher in customer service. The suite is across the yard from the main hotel, with an extremely narrow access stair, just to the side of a very smelly open kitchen door. The room was acceptable, but not great. Buffet breakfast was more "motorway services" than 4* hotel, the fried eggs looked like they had been there hours. Overall, whilst the hotel wasn't bad, the experience for the cost was really poor. Certainly won't be going back there.

    4
    « Great Weekend in York »

    Initially on arriving at this hotel I thought it was going to be average, but how wrong was I. The staff were more than helpful in making sure we had the right room for my elderly parents, in a quieter area as well as ensuring we were situated not to far away from them. This hotel is very clean and has just recently been refurbished. The rooms we stayed in were very well presented. Not a chain hotel and you could tell and the food in the restaurant was excellent. Attentive service and you felt like you mattered as the waitress and waiters took an interest in what you you'd been doing during your day. The hotel is situated just on the edge of the city wall but close enough to every thing, 5 minutes away from York Minster, shops and restaurants. The only fault if I had to find one is that the rooms on the main road can be a little noisy due to the pub opposite but this soon dies down at midnight, oh and the hotel bar had a limited selection of liqueurs but if that's my only criticism then no deal breaker! Would stay here again.

    4
    « Excellent location and a very comfortable nights sleep »

    We have passed this hotel many times but just not noticed it as tucked away.Great location and the hotel room was excellent (great offer on booking.com) an executive king I think and with a wonderfully comfortable bed.The main reason for writing is the breakfast on Friday morning which all appeared just a bit frenetic and made it hard to relax and enjoy which was a shame as the food itself was lovely.There were plenty of staff actually waiting on/clearing tables but in the hot buffet area they seemed to run out of plates ,eggs,orange ,butter and I think the cereal dispenser broke at one point.Instead of being dealt with calmly or as a matter of course ,because these things will need replacing at a busy breakfast, a rather loud man dealt with it all noisily and seemed really harassed.This also left people standing around and having to ask for things which just added to the problem. I really liked the hotel and I am sure with a little bit more organisation breakfast would have been perfect!

    5
    « Thursday night »

    Recently refurbished hotel very close walking distance to bars and numerous restaurants/bistros etc. Secure 24hr car park 200 metres away -£8 for 24 HR parking - get your dashboard ticket from the hotel before you park.

    2
    « Great location, poor maintenance frustrates »

    After we drove up to the entrance, checked in, dropped off our bags at reception and parked off site (about 100 yards away for which the hotel's subsidised rate is £8 nightly) we walked into town. On our return we were pleasantly surprised to be informed that our bags were in our room; a good start we thought. We had booked a so called marketing speak ?Executive Twin Room? which in the case of Room 314 must have been for executive dwarfs as the floor area is the smallest. The rooms on the top third floor incorporate dormer windows which diminish the total floor area (unlike the lower floors ?executive? rooms). However, the top floor is quieter which is a plus when there is a wedding disco at full volume below. First problem encountered was that the wi-fi would not connect to the internet whatever I tried, and I know what I am doing. And it was not my computer either because another guest told me that she had the same problem all day. I am sure it was the hotel's system not connecting with the outside world though having informed the reception staff nothing changed during our two days stay. Next problem was that some of the TV remote control buttons were not changing anything, and it was not a battery problem. Reception was informed again and a replacement remote was delivered which was even more useless and returned. Four other remotes were supplied each of which was no improvement on the original which I kept as the VOL control at least worked. For the next two days channels were changed manually by using the TV screen's plus and minus buttons; a bit of a pain going from BBC1 to BBC World News on 130. Seems to me that either the TV remotes are so old that they have worn out or cast-offs had been supplied. On the last morning when pulling a towel off the rail one end of that came away because it was not screwed into its wall socket. By now I could only laugh. Not unusually in UK there is no room AC though a fan is supplied. The English breakfast buffet is up to standard though eggs are not cooked to order. In short, this BW's location is its best feature but its management is not up to scratch.

    3
    « hotel turned what should have been a possitive into a negative! »

    Booked two standard rooms for two nights, one king sized room for one night. Two standard rooms upgraded to king sized by the hotel (good), wasn't told at check in (caused confusion), upon checking out was presented with a non itemised bill for more than we had agreed (annoying) Hotel couldnt explain and pondered rooms maybe rooms cost more on some nights. Only after several minutes of it being suggested that it was us who had the price wrong did we manage to produce our original receipt and convince them and the penny dropped. Front line staff made it worse by initially on realising the mistake going on about how lucky we were to get an upgrade and then passing the buck. Genuine error could have been managed better! Apart from that they did us a favour by allowing a slightly earlier check-in. The breakfast staff coped well with a very busy weekend and I didnt see anyone waiting for tables. Room staff were poliet and thorough. External noise and parking issues are a problem in common with other York hotels, but i think the hotel seems to be doing what they can to minimise them

    4
    « Great night's sleep »

    We stayed in a suite at the back of the hotel; ideal for a small family. Our bed was huge and super comfy, shower was wonderful and the staff had left us a nice bowl of fruit and other snacks. The breakfast is brilliant! The hotel is ideally located for you to explore York, with some fab restaurants on the doorstep. I'd always thought BW's were a bit down-market, but have changed my opinion since staying here and I'd definitely use this one as a base again. The other-half thought it was a tad over-priced at £225 per night (there's no fridge, ironing board etc in the room) and not enough plug sockets and that's why he wanted to knock a point off.

  • 4
    « Great location, decoration and breakfast »

    We only booked a couple of days before as the end of a family holiday in Yorkshire. The newly decorated entrance gives a warm, cosy feeling and the the reception staff were helpful. As part of the hotel refurbishment an extension has replaced the car park. We were aware of this before booking and felt that the £8 daily permit rate for the multi-storey car park next door was reasonable. It was easy to drop off our bags then park the car. Our family had 2 rooms, an Executive King on 2nd floor and a twin on the 3rd floor. There was a big difference. The 2nd floor room had a balcony looking out onto the courtyard in the centre of the hotel. We appreciated being able to open the door as it was very warm throughout our stay. The third floor room was smaller and only had a small window. Our teenage children said that it was very hot. We were aware that fans were available but felt that this would merely recirculate the warm air so did not request one. With so few days in England being very hot this probably is not a major problem. The Monkbar hotel's location is perfect for exploring York - the City walls, great shops, Minster and restaurants. Another plus point is the large self service breakfasts which provided a good start to the day.

    5
    « Lovely hotel and amazing guest relations manager »

    Myself and my husband booked the hotel as a treat for our wedding anniversary. In advance I requested a quiet room and that was exactly what we had (room 309). It was a lovely, large room and plenty of space, it was warm but there was a fan provided in the room to cool it down so no issues there. The most impressive aspect of the hotel came as a result of the guest relations manager, Gary. An asset to your team, he went above and beyond to help my husband organise some special surprises for me to wake up to on our anniversary morning, a real personal touch which made us feel special and valued as guests. We would definitely stay again, Gary, thanks again to you.

    3
    « Rabbit warren »

    Great location with nearby secure parking for £8 per 24 hours-parking arrangements need explaining more clearly though. Stopped in room 26 on the first floor,an absolute rabbit warren of stairs and corridors lead you there eventually. Room clean and modern if a little on the small side with quite a lot of road noise from constant traffic.

    4
    « Great location, really friendly staff »

    This was our second visit to the hotel, and turning up in York without a hotel booked, we decided to head back here. As the hotel was pretty full, the man at the front desk was helpful and let us look around the room we were offered before we booked it. The porter who showed us round was really nice and throughout our stay helped us and greeted us politely. Our room was quirky and cute, split over two levels, with the bathroom and wardrobe downstairs, and bed, desk and TV upstairs. The only issue I had, was that there was no plug socket downstairs, however the only mirrors (for hairdrying) and the kettle were downstairs, meaning I had to do my hair blind (v risky) and carry a kettle full of water up the spiral staircase. Other than that, great hotel, so close to the city centre and the breakfast was delicious.

    5
    « Bank Holiday Break.. »

    Booked in at Best Western Monkbar Hotel after reading their Trip Advisor reviews. From arriving too leaving out stay was brilliant. The staff were lovely, always happy and helpful were needed. The breakfast was beautiful and evening the breakfast staff were always chirpy and happy. Our room was very clean and had the biggest bed ever, the bathroom was nice and clean, had a fan put in our room in request, along with a iron and an ironing board delivered within minutes of a phone call too reception. We are lunch a couple of times, only a snack of chicken wings and sandwiches, but no complaints. They do a wicked range of Gins, the only thing I could say is that sometimes one of night bar staff wasn't that bothered about complementing the Gins with the recommended garnishes, which was a bit disappointing, as the range they had was superb. They did a many offers at the Hotel, with the best being for us Gin Saturday, where they have 10 selected Gins for £3.50, all may I add served with Fevertree Tonic. Great location super close to the Minster and city walls and lots of other good eateries and pubs. Only other little thing is that the rooms were super warm even with the windows wide open and a fan. Will definatly return here, we had a lovely time.

    4
    « loveley hotel cozy rooms »

    a loveley hotel and B&B is well set out of a morning with lots of choice and hot food and so clean and frendley staff and not to far to walk to center of town center just accross road and bar meals avalable

    5
    « Fabulous hotel! »

    Wow! What a wonderful hotel. My partner and I stayed for 2 nights at this fabulous hotel. The location of the hotel is just perfect. It's literally a stones throw away from town, it's near to The Minster. The service is second to none. The staff are so friendly and helpful. The rooms are clean, comfortable and peaceful. We stayed in room 31 which over looked the courtyard. The courtyard is quiet and peaceful. The carpark is a 30 second walk away and is locked at 8.30 every night. It's a safe and secure carpark. The breakfast is absolutely delicious! Beautifully presented! 10/10 for this fabulous hotel. My partner and I will definitely be returning!

    4
    « Good location »

    Good clean and well located hotel. Staff are polite and attentive and check in/ out was a breeze. Couple of minor grumps though. The restaurant took far too long for our food, 2 hours, but when served did have a complimentary sauce added. Unfortunately the reason I did not order the sauce was because I did not want or like the sauce on offer. Also the smoking area was not very practical. Although I am not a smoker, my partner is and there was nowhere to escape the rain other than one small canopy in the ample sized courtyard. This meant I had to go back into the hotel to stay dry while other smokers huddled under the small canopy. These small issues aside I would not hesitate to use the hotel again as it is very good on the whole and its location is less than a 2 minute walk to the Cathedral and pretty much everything else

    4
    « Lovely place.... »

    This is the second time I have stayed here. The first time was only a month ago but we has a room with no view, it was pretty small and very noisy due to it being next to staircase and a door in the corridor. Kept myself and wife awake most of the night...however the staff were brilliant and offered us an upgrade and reduced rate for another visit. As we love York, we took the offer. This time we stayed in the King's room and what a difference. Massive bed, good size room and not as noisy. Also a view of the courtyard. Lovely. The hotel is walking distance from town and although no parking on site, you can park literally 1 minute walk next door. Really nice welcoming staff and friendly. Amazing breakfast too. Will definitely be staying again.

    5
    « Money well spent »

    Hi we have just returned from a weekend visit to York. Booked the Monkbar Hotel on line as it had recently been refurbished. Arrived and were greeted by very pleasant and helpful reception staff. Room was not ready so we left suitcase and headed off to do some sightseeing in the City. Upon return room ready and luggage had been taken up to our room. Room was spotless, there were lots of signs that the room and the hotel had been the subject of major expenditure. Lots of nice touches like tea, coffee water in our room plus plenty of toiletries in the bathroom. We were staying bed and breakfast and were really impressed with the food and choices on offer when we arrived in the restaurant for a hearty breakfast. The Hotel is ideally situated just a couple of minutes walk from the heart of the City and is an ideal base for a weekend. Money definitely well spent and worthy of a visit!!!

  • 3
    « Average hotel »

    Stayed in the hotel for 4 nights to attend a conference nearby. The hotel was ok, but just that. Advertised as a 4star I don't know how it got its rating although they were charging a 4 Star rate. Room was ok, but in need of a refresh, with drabby decor, small tv in odd position. Shower and bath room was good but the biggest negative was that the room was just too hot! A fan was supplied and stored in the wardrobe (and on check in they said we could ask for another one!) and basically I kept it on all night on full blast! The room was hot the corridors were hot - not good. Buffet breakfast was good and staff were pleasant and professional as were receptionist staff. The location of hotel is really good right by city wall and Monk Gste. All in all good marks for food, staff, bathroom, shower and city location. Poor marks for room decor and TV, and cost of room (rooms need a refurb). Bad marks for crazy heat in the room meaning not great sleeping environment.

    3
    « Not worth the money »

    Spent bank holiday weekend in best western with my boyfriend to celebrate one year together. When we arrived, the staff were very nice and welcoming and the reception was lovely, making us very excited to see our room. However we were left disappointed. We had the smallest room on the whole floor with nothing to stand out making us see what we paid over almost £150 per night for. The room was situated on the busy road, which unfortunately kept me awake most of the night, even with the windows closed we could still hear the countless sirens and lorries driving up and down the road. The bathroom didn't have a nice smell and the toilet didn't flush properly. I've stayed in much nicer hotels in York for a fraction of the price. The only positive about this hotel is the brilliant location but I wouldn't stay here again.

    2
    « The Yorkshire bar and grill visited 27th Aug 2016 »

    Food was very good but the service was appalling. We arrived to an near empty restaurant only 7 other diners, our main course took an hour to arrive. We eventually were given the desert menu and this took forever for us to get our order taken. The table next to us ordered fish and chips and this took 50 minutes to arrive. When we complained the manager claimed to not know there was an issue!

    5
    « Good well run hotel »

    We stayed at the hotel first week August 2016. It is well placed been within a short walking distance of York city centre. We had a standard room which was fine and certainly suitable for a short two night stay. The food is good, the breakfast is one of the best I have had at a hotel. Tea for two is just £5 which is not bad for a main city hotel. They have yet to sort the bar in terms of cocktails. All the staff are polite and attentive offering a good service. The hotel is clean and well run. As a foot note we were visiting with our German cousins who enjoyed they stay also.

    4
    « noisy »

    I enjoyed my stay at Monkbar Hotel,breakfast was very good each morning and service was good only problem was i was in room 18 had to keep window open at night as it was so warm then found noise from traffic made sleeping difficult

    5
    « Lovely Hotel in a Great Location »

    This hotel has modern décor and comfortable and well equipped bedrooms. It has a bar, restaurant, lift and free WiFi access. The only parking on site is disabled but there is a public car park nearby. It's location is ideal - right by Monkbar Gate, so perfect for exploring the city on foot (the Minster is 10 minutes walk away). The buffet breakfast is very good.

    2
    « not worth the money »

    The hotel is in a really good location just a pity the rude staff let the hotel down....kept waiting an hour for room each department blaming someone else for the delay!! Rooms are nice but nothing special.....there are plenty more (friendly and cheaper) places to stay in York

    4
    « new hotel makeover great »

    we have stayed several times before and always enjoyed our stay the new makeover is great very comfortable soft furnishings staff friendly and the breakfast worth having will be staying here again, the only negative is the room this time was on the left hand side where the lift to the floor is minute and no good if your a bit unsure of lifts but we asked for a different room on booking again and this was no problem

    4
    « Small room large bathroom »

    Stayed her on a Saturday night for a friends wedding. The room was small and very warm. The shower room was very spacious though and great for getting ready in. Staff where very pleasant and we was able to arrange a late check out for £25 extra. Would stay again however would request a larger room space

    5
    « GREAT HOTEL »

    We had a lovely weekend in this Hotel. The room was spacious and clean, the bathroom was huge! We ate at the restaurant on the first night and it was delicious. Great value for money. Super location, 2 minute walk into the main town. Lovely place to stay, staff very friendly and helpful. Would definitely stay there again

  • 4
    « Birthday/engagement trip away »

    Lovely room upgrade when mentioned it was a special occasion, courtyard is beautiful to have a few drinks and overall a really lovely little place...only just arrived but impressed so far...the room is lovely and clean.

    5
    « Amazing place to stay for visiting York »

    Very special place, perfect for walking directley into York Centre, the Hotel staff were very pleasant and helpful, check in very speedy.Breakfast was excellent, laods of choice and very hot. plenty of room in the restaurant, very relaxed atmosphere. I would definatley stay again.

    4
    « Ist visit »

    Lots of really good things about this hotel. From the excellent location, just a few minutes walk from York Minster, the City Walls and Caesars Italian restaurant. All the staff were excellent and little things like sealed bottled water in the room and a free electronic safe and we got a £30 per person meal allowance for the 1st night. We were offered the Town House, a detached building meaning a walk to the main building, not good if you are dressed up and no lift. After speaking to Reception they quickly sorted an alternative room which was larger and more comfortable. The room was warm so with the window opened this allowed a lot of traffic noise which we accepted although we were later advised to book a courtyard room at the next visit. In a perfect world we would have parked on site but parking permits at the Sainsbury's car park just 100 yards away was good and only £8 not £12 a night.Will definitely come back.

    5
    « Superb hotel »

    Myself and my partner stayed here for 2 nights. The location is fab, right near York centre. The hotel itself is very modern, clean and the staff are very friendly and polite. The hotels restaurent is a must. We ate here both evenings and the food was lush! Would definitely stay here again on our next visit to York. York is such a lovely place with soo much to do.

    4
    « Lovely stay! »

    The location of this hotel was great, the room was spotless and the bathroom was gorgeous! Toiletries and glass water bottles topped up every day and beds made all neat and tidy. Food in the downstairs restaurant was rather pricey for what you got so we ate elsewhere however it was fine for us. My only criticism would be that the TV signal in our room was extremely poor and the walls are rather thin so we could hear someone else's TV through our wall as if it was in our own room. However we would stay here again if visiting York.

    1
    « Garbage- Avoid if possible. »

    My wife and I had been staying in AirBNB rooms our whole trip to the UK and were very excited to finally have a nice hotel room. The lobby and courtyard look nice, we were excited at first. To begin, the place is like a maze and will take you forever to find your room. First room we entered (Room 41) had all sealed Windows which made it very stuffy, but mostly the "shower" head was at 3 feet because of the slope of the roof. We complained and moved rooms, this time to room number 46. This room had Windows that could open and a full sized shower, however it smelled of cigarette smoke, and clearly not not been cleaned as someone's hairbrush, open body wash, used soap, ect were still in the room. The idea that this hotel is 4 stars is a joke. Avoid this hotel if you can.

    5
    « Yet another brilliant stay. »

    This must be the 10th time we have stayed here and to be honest, its the first time we've stayed since the refurbishment, we will stay nowhere else in York. The position is perfect no matter where you want to go. It's only a 15 minute walk from the station and it's only minutes away from the center of York itself. As per, staff are spot on, polite and eager to please. Even the girls who clean your room always give you a nice hello as you walk past. Nice touch with the Silver Wedding card in the room on arrival. Thank you. Breakfast has always been and still is fantastic. Great quality and pile it as high as you want. I would always recommend going B+B here. I once came over a weekend and they did bring you your meal to the table but I stay midweek now and its help yourself. We stayed this time with family this time and they did not do B+B and payed £18 for the breakfast!! Tad expensive but as I say, help yourself. We stayed in 39 again and the roll top bath and separate shower has gone but bathroom is still big. I thought room was a bit dark but it now has a new carpet!!!!! My cousin stayed in 201 ( I think) and its next to the lift. They said it was noisy not only from the lift but also people walking past the door. All in all with the make over this hotel offers a lot. Good staff, great location and yes, I will be back again probably in the new year. Well done.

    2
    « Overpriced and overated »

    Stayed here with my partner for one night with a view to stay for two nights,but within ten minutes of attempting to check in our minds were made up.Obnoxious staff and the old your room will be ready in ten minutes! 50 minutes later here's your key! The rooms are basic with a lot of noise from outside so in my opinion DON'T STAY HERE!

    4
    « Weekend in York »

    Fabulous hotel,by far the best,Best Western Hotel I have ever stayed in?? Central location, 5 minute walk to York Minster and The Shambles. So many shops,pubs,coffee shops,restaurants on your door step. City Walls 100 yards away,2 mile stroll to complete,but we'll worth the views. Breakfast was delicious,plenty of choice and food was hot. However, would definitely recommend an early breakfast as dining room gets very busy. Excellent 3 course meal in the hotel's restaurant,couldn't fault it?? Room 7 a little on the small side,but very clean,modern and tidy with a spotless bathroom and a full-length mirror in room also. My only moan was that no parking was available on site,but did notice a few cars that were there for 48 hours plus!!!! Outside reception area. Would definitely stay in this hotel again and I'm a fussy guest.

    5
    « A really nice place »

    We stayed for two nights and our booking included breakfast. The staff and lovely and nothing was to much for them. The location is fine and only a 5 minutes walk from the Minster. Our room was really clean with a well stocked bathroom. I always think it's a nice touch when you get biscuits and bottled water in the room. Breakfast was fine and they used really quality food. The sausages are worth the visit. The bar was a tad expensive but the gin specials on a Saturday is worth a dabble.

  • 4
    « Leisure break August »

    The hotel has improved since the refurbishment however the breakfast waiting has not improved and Plates, cereals and mike ran out Our breakfast table was next to the clearing station and was like eating on the M1 with guests and staff constantly passing by on each side

    4
    « Lovely hotel, great location, needs some sound proofing »

    My wife and I went to the Monkbar for a one night stay. The hotel is lovely, seemingly recently refurbished to a high standard. The staff were very friendly, helpful and eager to please. The hotel's location is wonderful, just outside the walls and in easy walking distance of all major attractions. After walking around the city for the afternoon, we decided to eat at the restaurant within the hotel. Again the staff were great and the food/drink even better. The room was clean, tidy and comfortable with modern decor. The only negatives were that there is not much sound proofing between rooms (my wife was kept awake by next doors TV being on late into the night) and it is situated on a main road that seems to be a main route for emergency services (we listened to quite a few sirens through the night). Apart from that the Monkbar is definitely somewhere I would stay again and recommend to others.

    4
    « Honeymoon »

    We spent two nights here on honeymoon, to be fair the Hotel's ok, our room was a family room, this was part of a wedding gift and was a "friends & family" tariff, put that aside our room was spacious with a massive bed (ideal for bride & grooms needs haha) breakfast was a free for all (cattle market springs to mind) it was better than the breakfast at a sister Hotel in Bury the previous day, onto car parking, the charge of £8 per day is ok if your a businessman on expenses, however Best Western if your going to build a hotel then build it with a car park free to patrons staying there, the hotel itself is close to the City centre which is what we were there for, the Shambles with its quaint shops are amazing, yes we would stay here again just the parking charges grait on me

    4
    « Nice hotel, central location, could do a little better »

    Stayed for one night in August. Reception staff were super helpful, particularly with parking. We stayed in room 41 which was nice, but as it is in the roof it does not have a full size shower. For the price of the room I would have expected better. Bed wasn't particularly comfortable either. Otherwise it was nicely decorated. The hotel is a little bit of a maze. It is connected to the Yorkshire bar and grill, so convenient for a drink and food. Breakfast wasn't included but if you pre book at check in they offer you a voucher which is 2 for £15, which appears to be good value. The breakfast is a hot and cold buffet. The restaurant staff were not very well organised, with a lot of messy empty tables, a massive queue, and therefore when a table was ready many things were missing, tea spoons, butter etc. For a best western I would have expected better. The hotel is ideally located and it was very good for a short stay. I would stay again despite some if it's short fallings.

    3
    « Breakfast Chaos »

    Our breakfast experience was not good. Despite expecting a range of breakfast items as described on the hotel menu, there was hardly any cooked items left at 8.30am, and staff were very slow to replenish items. There were no croissants on two mornings, and hardly any fruit, scrambled eggs or bacon. There needs to be a more efficient system in place to ensure that all guests get the breakfast that they have paid for.

    5
    « Monkbar very best western »

    Myself and my wife stopped in the newly 3m refurbished monkbar and they truly made us welcome from start to finish reception were fantastic as I had problem checking in but the professional young lady sorted it for me ! Room was very clean , bed very comfortable! Breakfast good and plenty choice black pudding amazing! Everywhere we sat it was relaxing atmosphere! Bar staff very helpful! Court yard garden amazing herbs relaxing ! We are planning our next visit as I write this ????

    2
    « Room 27 »

    Room 27 is in the attic and although it has a lock on the door into the attic space it didn't on the room itself. The attic space has a bedroom, a separate bathroom round the corner, a 'services' room and a fire escape which has a door leading to some stairs. I didn't feel comfortable at all sleeping in a bedroom without a lock. Otherwise the hotel itself was very good.

    3
    « Ideally situated, shame about the breakfast »

    Love the location of this hotel. I think it has been recently refurbished, at least in the public areas, and it is quite funky and nice. I don't think our room on third floor had been refurbished - I just abhor showers over the bath and this one was as dangerous to get in and out as any other. Breakfast was very ordinary. Cold fried eggs on uncooked muffins. Bacon joined together just as it came out of the packet and cooked slightly on one side only. Truly awful.

    5
    « 60th birthday treat »

    Excellent hotel staff very helpful room perfect breakfast excellent very central to york .york bar restaurant lvly only one thing to nick pick it has no air conditioning but the staff r very helpful and they brought us a fan quite hot in the rooms definitely be staying again when we vistors york again

    4
    « Great place to stay in York »

    We stayed here for a weekend in August. The hotel is really well located just outside of the city walls. Reception area and courtyard were both lovely. We found the room to be really clean, good size and a very comfy bed. Only down side was that it was a hot weekend and no air con which meant the room was a little warm at night, even with the window open and we could hear a little music from a wedding reception downstairs. Overall though we rated it highly and thought the room was good value and would definitely stay here again.

  • 3
    « Great location but accommodation disapointing »

    the hotel did not have parking facility so upon check in I had to drive to another location to park, not far away but if you are on your own with young children or elderly you might not be impressed. The location is just outside the city walls and perfect for walking to minster about 7 mins away and rest of city. My room was very small and i was somewhat disappointed as it was on the more expensive side and my treat to me. The TV was a tiny screen and the remote would not work from the bed, only if you sat next to it. I did ask for assistance but they just changed the batteries. I also asked for a fan and was told they would bring one up but it never materialised. The room was modern and clean but very small for two people. I in the annex part which looks like converted barn/outbuildings however they had omitted the sound proofing and you could hear neighboring rooms occupants which was not very nice. So the room was a disappointment and did not represent value for money nor the star rating given. I stayed two nights and had breakfast both mornings, the hot counter struggled to keep up with the demand and was constantly running out of basics much to annoyance of the customers. There was no muesli available and continental option was quite basic. The first morning I had to ask for my tea then ask for butter which was annoying as I had eaten my food by the time it arrived. Lots of waiting staff but very disorganised. On check out i was asked about my stay so I mentioned the fan, TV remote and noise and was told i should have asked to be moved, so i was taken aback as it should have been reception who should have initiated a move to a better room, so not impressed with attitude at reception. Chambermaids and bar staff were very good and efficient so I did observe some excellent customer service.

    5
    « fantastic hotel »

    Five star rooms. Five star food. Convenient location . Big thumbs up. The hotel bedroom was very modern, fully stocked bathroom with high end toiletries. The usual tea/coffee making facilities. Lovely helpful staff.

    4
    « York Monkbar Best Western »

    The hotel is situated ideally for York centre, with short distances to all of the major places to visit, as well for eating & drinking dens, which there are plenty to choose from. Hotel staff were pleasant and helpful, rooms clean and a good size.

    5
    « Great hotel, good breakfast »

    Location very good - easy to get to and they have a deal with a local car park for cheap parking. You can park up right outside the hotel doors to unload your luggage, check in, and then leave wife and baby at the hotel whilst you go an park the car. They h ave a choice of two car parks, the one I used was about a one hundred foot walk away, no more. We had some medicine for out baby which had to be kept in the fridge, the reception staff kindly stored this in the catering fridge for us and made up to four trips there and back every day for us - I found them very accommodating. The hotel itself is lovely, contemporary decoration, bit like a Marriot, has the benefit if a beautiful courtyard within the hotel. Nice bar and restaurant, breakfast superb. All the usual English breakfast stuff looked good, and they had the added bonus of vegetarian sausage for me, so I could have a nice cooked breakfast every day! The room was quite large. Because we had bambino with us we had the option of a fold out sofa bed. The room overlooked the ring road and was looked out over the traffic lights near Monk Bar, there is a pub over the road which we looked out onto. Bit noisy, it being Saturday night the first night, with drunk people and traffic, but as it was boiling we had to have the door and window open. Sunday and Monday night much quieter, but a bit of noise - it is a city after all. It is a good room to have, it looks out to the first floor kitchen of the pub opposite, and they have a cat who sits in the kitchen window and sometimes comes out onto the window ledge to watch the traffic and people passing - kept the little lad entertained (and me.) It being very hot they provided a couple of fans for the room and I had no trouble getting an iron and ironing board. The hotel is right outside the city walls, fantastic location, can't fault it.

    5
    « Convenient hotel »

    We stayed with my daughter and our 3 grandchildren in 2 family rooms, both of which were very comfortable and quiet. Our room was 55 and had a queen size bed with 2 bed settees in the lounge and could have accommodated a family of 5.The hotel is situated 3 mins walk from the Goodramgate entrance to the city and 5 mins walk from the Minster. The only downside was that the hotel claimed to have no parking, although there was parking for 6 cars outside our rooms, and we were directed to the secure overhead car park situated 100 yards from the hotel at a charge of £8 a night. The breakfasts were great although no attempt was made to see whether we wanted to order off the a la carte menu. We were surprised to find that unlike other Best Western hotels we have stayed in, they did not serve an afternoon tea so we went to the Best Western Court hotel where the afternoon tea was magnificent.

    5
    « Love this place »

    I stay at the Monkbar often and would really not like to stay anywhere else. The food is excellent, the staff are friendly and professional and treat like an old friend. Nothing is too much trouble for them.

    4
    « A Well Appointed Hotel »

    We only stayed the one night at The Monkbar hotel but our experience was very pleasant! Upon arrival we unloaded our luggage but then had to move the car to a local council car park which we felt was unnecessary for a 4* hotel. Understandably space is at a premium in the city but even in the capital we've had a parking pass included within our room price to avoid extra hidden costs. We felt our check in staff on reception were very clinical and lacked personality but their method did get all the information required across which is always a plus. Our room and the hotel itself were beautifully appointed and items had been chosen with a clear design scheme in mind. Also, which you don't always find, it had been maintain to upkeep the desired look. Cleanliness was also up to a high standard although we did find mildew around the none-slip mat in the shower and under the plug cover. The Monkbar hotel is in a prime location with easy access through the city walls into the main shopping area of York as well as a fleet of restaurants if you choose not to dine in the in house restaurant as we did although, I do believe their restaurant had won awards for their food and service. Returning to the hotel after our evening out, the main bar was open, which was always a bonus for a nightcap. They had an amazing selection of spirits, beers and wines, which again a great thought had gone into the quality of product they were serving an example of this would be Fevertree tonic water instead of the norm of Schweppes. In the morning we ventured into the restaurant for breakfast, where the staff were very attentive in taking us to a table and then bringing hot beverages. There was a great selection available of both hot and cold so there was something for everyone whatever the mood. I would most certainly recommend this hotel to those staying in York and would stay again.

    4
    « Great hotel marred by a couple of minor things! »

    A fantastic hotel showing its modern and contemporary feel through its recent refurbishment. The food was fantastic and the breakfasts I can honestly say is one of the best I've had worldwide, which is a fair compliment! Locally produced food cooked spectacularly! The location is brilliant it's literally 5-10minutes walk to York Minster and the town centre which was amazing to pop back to the hotel to restock our changing bag considering we had a 5 week old baby in tow. Near to the hospital and our room was roadside so late evening until 11pm - 12am was noisy from ambulances and traffic at times. The hotel provided a travel cot for free kindly, however it was awful so we dismantled it and let our baby sleep in the pushchair body as it had a better mattress in it than the travel cot. On the second evening the fire alarm went off twice; at 1am and 4am. The first time because it took me a few minutes to stir and orientate myself I rang reception and they told me a shower had set the alarm off. At 4am however they didn't answer so we feared the worst and ran downstairs to hear it was a false alarm again. Whilst I realise this is something out of the hotels control it was annoying. However - the most frustrating and angering thing about this was when we went to check out the following morning, the blonde hotel receptionist didn't apologise, so as she went to say bye I asked have you mended the fire alarm and she said oh yes sorry about last night it was out of our hands. I'm 99.9% certain she wouldn't have apologised had I had not mentioned it which is frankly appalling! Other than this a great city centre hotel and great food.

    5
    « first visit to Yorkminster »

    stayed here for five nights to see York minster cathedrial and attend services sung by St Luke's Choir Jersey, Wednesday to Sunday as our Daughter is a member. the Hotel is only a few minuets walk to "YorkMinster", the" Monkbar Hotel" has recently been updated to a good standard, relaxing lounge area,lift acess to our room on the third floor ,our room was pleasantly decorated with window to the rear. nice surprise was a bag of Yorkshire sweets ,and bottle of water each. the first night we had the restaurant special rump steak for two £30.00 with all the trimmings which we enjoyed with a bottle of wine. a self service breakfast the following morning good choice the english breakfast sausages were very good. very good range of beers in bar with specials held on some evenings. the Hotel also has a nice open courtyard to relax in on sunny days,one day we had the lunch special( burger ,chips & beer£9.95) overall an enjoyable stay as it so close to the wonderful shopping lanes

    2
    « Lovely decor, Great location, Terrible service. »

    I was extremely disappointed with my stay here. The hotel was in a great location for York and looked nice, but the service I experienced was extremely unsatisfying. I stayed here from Saturday 30th July - Monday 1st August. This had been a surprise trip that I had booked for my boyfriends birthday and it was also my birthday on the day that we checked in. When I booked this trip, I had received a confirmation email with the details and the correct dates. I had booked a "Non-Amendable booking" of an Executive Double room from Saturday 30th July - Monday 1st August. The reason I chose a "non-amendable booking" was because it was cheaper and I did NOT need a flexible booking as for me, these dates were set in stone. After I had booked and paid for this, I then booked restaurants, tours and activities around York. Then, on the 28th July late afternoon (two days before I was due to check in) I received an email saying "We're looking forward to welcoming you to Best Western Monkbar Hotel, York on 31/07/2016" I had assumed that this date was a typo as I had already received confirmation that I had booked the 30th, however I decided to email the reservations team to confirm. On the 29th of July (the day before I was expecting to check in) I received an email back from the reservations team, informing me that: "I have checked your booking and I can see that your booking has been amended to the 31st of July for 2 nights. I have spoken with the in house team at the hotel who have advised that you called the hotel directly and spoke to Carly on the 19th of July at around 4pm and asked to amend your booking to the 31st. " I was absolutely appalled to hear this, as I definitely had NOT called the hotel or had any contact with them. After receiving this email, I called the reservations team and explained the situation, who agreed that it was totally unacceptable that my "non-amendable" booking had been amended without my knowledge or request! I had specifically chosen a non-amendable booking as I knew that these dates were definite. (Isn't the point of a non-amendable option at the time of booking, that people cannot amend the dates and room under any circumstances?) After the lady in the reservations team call centre managed to get hold of the hotel directly (after 5 attempts of calling them) she advised me that my booking had been changed back and that I would definitely be staying from the 30th July - 1st August. On the 30th July, I was already feeling apprehensive about my stay at the hotel after the shocking service I had received before I had even checked in. When I got to the check in desk, the girl who served me was polite, but there was no mention of the previous problems I had had with the hotel or apology. While checking in, the member of staff informed me that if I wanted to prebook breakfast for me and my boyfriend, then it would be £7.50 each (£15 total) but if I turned up on the day then this would be £10 each (£20 all together). We decided to leave it at this time and that if we decided on breakfast in the morning then we would just pay the £10 each. (this is relevant later on...) Once checked in, we got to our room to find sweets left on the side along with a welcome note. The welcome note was for a different guest (not the name of either me or my boyfriend) and was wishing him a pleasant stay at the hotel along with the sweets for him. Confused by this, I called reception and asked if we were in the correct room as there were sweets and a welcome note left for somebody else. The member of staff on the phone (who had also checked us in) said that she would be right up to my room to remove the sweets. When she knocked, I opened the door and said to her "Oh, I was just checking that we were in the right room thats all?" at which she responded "Yes you are definitely in the right room, it's just that sometimes we move people around before check in. So I'll just take these away for you" I was so shocked and quite frankly mad at this. At the time of booking the room online, I had filled out an information box informing the hotel that the booking was a birthday surprise for my boyfriend and that It would also be my birthday on the day. I had asked for a little surprise message to be left in the room. But instead had found a welcome message for a different guest and had sweets taken AWAY from me! The member of staff did not offer any welcome sweets for us and actually came out of their way to take them off of us. So far, I felt like the hotel had put a dampener on our birthday treat. BREAKFAST. The following morning, my boyfriend and I decided to get breakfast in the hotel after all. We had remembered that it would cost us £10 each for breakfast because we hadn't pre-booked but we didn't mind this. We got to the restaurant and waited to be seated. When we were served, we told the member of staff our room number and informed him that we hadn't pre-booked. When we told him this, he said "Ok well because you haven't pre-booked it will be £14 each." Confused, I said "Oh. But at reception they told us £10 each." to which the member of staff replied "That's just an offer." Feeling humiliated in front of the queue of people, we decided to politely decline and leave. Overall the service we had received at the hotel (and even before checking in!) was appalling. The hotel is nice and modern looking, in a great location but we found the service to be poor and totally below a standard I would have expected for the price of the hotel. Staff obviously do not communicate with each other. I would definitely NOT stay here again and would not recommend it to friends or family.

  • 5
    « Wedding Anniversary »

    A great choice got exactly room we wanted was top notch,breakfast superb more than enough service excellent staff very polite and helpful had a great time come again no problem Many thanks to all the Staff

    5
    « Birthday break ! »

    Had a last minute one night stay with my mum for my birthday on Friday 29th July in to Saturday. We have stayed regularly in the past but this is the first visit since the refurbishment. All I can say is fabulous. The hotel looks much more contemporary and the facilities were great. Rooms well decorated and comfortable. Wonderful bathroom and great shower. We ate in the restaurant and we were very impressed. Scallops that were exceptional. Mum had roast wood pigeon and thought it was the best she's ever had. I had steak which was cooked perfectly and cut like butter. And a really good wine selection. Staff in the hotel and the restaurant were very helpful and professional. You helped make my birthday a great day so thank you very much. We will be back !!

    4
    « Only one thing wrong.... »

    We were in York to sing at the Minster while the regular choir was on holiday, and found the Monkbar very well-situated for this purpose. Our room was quiet, clean and comfortable; the staff were friendly and helpful, the menu was interesting, and we had an excellent buffet-style breakfast - all the things one looks for in a hotel which is being used as a base. I had read in the reviews that the rooms were hot, so on arrival we asked for a fan: boy, did we need it! The small window let in very little breeze, and there was no air conditioning. I am so glad we weren't there in the heat wave of the previous week! Thank you, lovely Monkbar people, for a pleasant stay. I would love to return, but it would have to be in autumn or winter!

    4
    « Great stay »

    Great stay. Good location. Just outside city walls. Room 309 spacious and well decorated with large TV and safe. Small window off main road. Very quiet room. Is warmer on third floor. No air con but fan provided. Walk in shower stuck on hot but when reported dealt with quickly. Bathroom was lovely. Beautiful mirror good lighting. Bedroom had dresser and long mirror. Plenty of sockets. Very comfortable bed. All staff very friendly. Bill was very friendly and helpful. Fast to deal with any requests. So were two bar staff whose names I didn't get who gave good advise on places to go with live music. The hotel reception, bar and restaurant are very plush. Lovely walled outside space. Breakfast was good quality and hot. Didn't use the restaurant a little over priced for us on a 4 night stay. Would definitely recommend and would use this hotel again. Came by train easy access to hotel by buses.

    2
    « Ok - not really value for money »

    Me and my partner came here for our mini honeymoon break. Staff were all lovely although one struggled to understand what we were trying to say. We were welcomed highly and I was given a sparking water from a lady by reception whilst waiting for my husband to return from the room. The breakfast was lush too and again the staff were always happy to help with a constant smile on their face. No parking at the hotel so we had to park and walk back, paying £8 a day! The rooms have obviously been refurbished recently but was all mould growing around the windows and in the bathroom already. The room above us had squeaky floorboards so every time they moved we heard! We had a room facing the busy road, if you do stay here ask for a room at the back as this was horrible! Traffic lights are situated outside so all you hear is revving engines stopping and starting all through the night! So incredibly noisy! The pillows were ridiculously hard not a comfortable nights sleep at all! Defo not a 4 star rating and not worth the £200 a night we spent for a better quality room. Wouldn't stay here again.

    5
    « Weekend away »

    First time in York. This hotel is lovely ,very helpful staff, meals lovely too. Good choice. Buffet style breakfast. Good size room. This hotel is pretty central. We went to visit York Minster , took a river cruise and walked to Shambles where there was some street entertainment going on. Definitely come back. Thanx

    5
    « Weekend away »

    I booked this hotel after reading good reviews. The room was lovely although a little bit noisy at night due to the fact we were on the main road. The staff couldn't of been and more friendly and chatty. Breakfast gorgeous!!! On our second night we had our evening meal at the hotel, the food was amazing!!!! Great weekend.

    4
    « stayed for anniversary for one night »

    very nice hotel and helpful staff. We only had one problem which was a broken shower head which was fixed soon after reporting it. Would definitely stay here again, although we found it a bit expensive for the room

    5
    « Great night at the races »

    I have just spent 4nights at the Monkbar hotel. Went to York races on Friday and Saturday had a fantastic time. The hotel is excellent good food and great choice of meals. The staff could not be any more helpful. Highly recommended all around.

    4
    « Great weekend away »

    Really enjoyed staying at this hotel on a very busy weekend, friendly staff. Clean room, comfy bed. The decor of the hotel is modern obviously due to the refurbishment, the bathroom clean, toiletries appear good quality. Loved it, would stay here again, good location to centre of York.

  • 4
    « Short visit with elderly mother. »

    Room 302 in the attic. Nice room but as it was really hot outside the small window was really insufficient. The hotel gave us a fan, but it made limited difference. Go for 100s and 200s in the rooms. Decor beautiful. Communal areas lovely. Outside courtyard was especially pretty. Staff, particularly the restaurant supervisor, were really great. Nothing too much trouble. Wouldn't eat in restaurant again. Food was ok but limited menu and a little overpriced. Great choice for breakfast.

    3
    « Best Western Rewards cards ... don't bother »

    I chose to use BW as I spend nearly 180 nights away from home a year, originally it included early checkin, free newspaper, late checkout, room upgrades and if you qualified two years running as 30 nights stays, you became Diamond member for life. Nearly, having qualified for this they did away with Diamond for life, introduced a new tier, did away with early check in and late check out, free newspaper and I got a free packet of crisps as my welcome gift for my 150GBP stay at this hotel. On checkout I told them I had already paid car parking of 8GBP for a pass to stay in the car park down the road as the spaces outside the hotel aren't parking spaces, they're for bag drops. The checkout staff insisted I hadn't paid for the car park and then had to run out to refund me the second 8GBP I had paid. I also thought I had prepared the room, therefore I will be checking my credit card statement. I wouldn't recommend breakfast we came across from the outbuilding across the car park with 25 minutes to spare and the buffet items were not being replaced, no further eggs and the presentation of food wasn't great. I don't think i would stay again, it was some trip to the racecourse to, very long walk. Our room was huge, bathroom crazily large without frosted glass next to the bath/ shower. I was grateful for the fan in the room as the windows didn't open. I wasn't offered a newspaper although I should have been. York races however was a fantastic day.

    4
    « Good hotel and well situated »

    I spent one night at this hotel with 5 other business colleagues and we each had separate rooms. Every room that we occupied was newly refurbished, well appointed and nicely decorated. My own room was large with a modern en-suite bathroom which also contained a walk-in shower. Tea and coffee making facilities were provided together with quality biscuits and bottled water. A really nice touch was the provision of some locally made sweets and a thank you note from the management team. The buffet style breakfast the following morning was excellent quality and nicely cooked. There was plenty to choose from. Although we were able to drop off luggage, parking wasn't available at the hotel but we were able to find a car park nearby at a discounted price. The only negative point at the time of my stay was the noisy sirens from the nearby hospital which disturbed sleep but I'd still have no hesitation in returning to this hotel.

    3
    « Over priced »

    Paid £235 for 1 night in twin room. This was not value for money because although a well sized room, bathroom small with no working extractor fan and no window, shower not at all powerful and over bath, non-slip bath mat did not stick to bottom of bath and therefore slid, bath appeared to have been cleaned with something that made it very slippery and was dangerous, glass shower screen did not stay in position, old worn towels, refurbished room to a nice standard but curtains were not black out, lack of power sockets, no air conditioning, very small screen TV, no mini bar, very minimal supply of toiletries. Beds, were however, very comfortably firm and room was very clean. The room overlooked the entrance and road noise and late night revellers disturbed sleep (window left open because very hot night). Staff were all very helpful and professional. Breakfast was standard for this type of hotel, but entirely buffet, with no freshly cooked eggs, omelettes, etc that may be expected when room charge is so much. Overall, poor value for money, even paying for the location does not justify the room price we paid.

    4
    « Great location »

    Would happily stay again. Stayed for three nights Sat-Mon. Easy to drive to and an excellent location, literally a minute (if that) walk to the city walls and into the old streets. Hotel has been recently refurbished and felt light and bright and well laid out with courtyard. Spacious room, with Juliet balcony; good blackout curtains. No air conditioning, which would have been good given heat and mugginess, but hotel provided fan which was fine alternative. All staff friendly and helpful. Nice bar with gin night on Saturday and a nice selection to choose from. Didn't eat there, apart from breakfast, but that was really good - one of the nicest buffet selections I've had in a mainstream hotel. If you are looking for a light breakfast then probably better value to go to one of the many bakeries or coffee shops in York, but the full breakfast hit the spot and kept us going for the day. No parking available, but ample space for drop off / pick up and secure car park just a couple of minutes away at discount rate, which suited us fine.

    5
    « Great hotel in a great location »

    Having just returned from a few days in York. We were delighted to have stayed in this hotel. We had a room overlooking the courtyard below which was a nice place to have a drink or two. The staff were really friendly the rooms were clean the breakfast was great. If I had any complaint it would be the lack of air conditioning in the bed room. The days and nights were so hot that it would have been great to be able to cool the room down a little. We would definitely stay at this hotel again. A huge thumbs up from us.

    5
    « Excellent location »

    Stayed here for two nights, midweek. It's located just outside the city wall and proved to be an excellent base to see all the touristy stuff. We'd read a few reviews and noted some comments about the busy road. As a result, we asked for a room at the back of the hotel and it was spot on. The hotel was really clean and the staff couldn't do enough for us. They even left us an anniversary card in the room! We didn't eat there in the evenings so can't comment but the breakfast bus a buffet affair with English breakfast, fruit etc. We caught the train and it took us about 15 minutes to walk to the hotel. Recommended.

    3
    « 4 star? Not really »

    Situated just outside the city walls this hotel has been recently refurbished, and the lounge/bar, dining room and delightful courtyard are consistent with 4 star rating, but unfortunately not the rooms. There is no double glazing, aircon, or fridge in the rooms. It was so hot we had to sleep with the windows open (despite being given a fan). Unfortunately the hotel is right on the corner of a major road intersection, so the noise was dreadful. Sleeping was not helped by the rock-hard pillows. Anybody with mobility issues would be unable to use the shower as you have to step into a high-sided bath to use it. The box of face tissues ran out on the first night and was not replaced. Tea making facilities were provided, but no tea! On the plus side it was immaculately clean and the staff friendly and helpful. The buffet breakfast was excellent. We paid £280 for 2 nights.

    5
    « Perfect location to explore York »

    Stayed here for a few nights over the weekend to explore York. First visit to York and the first impression of the hotel was how close it was to the medieval wall and entrance to the main town, it is no more than 2 minutes across the road straight through the gates and right into the town. The hotel reception is very well laid out some great furniture and leads off into a courtyard and towards the restaurant and rooms. We stayed in the cloisters rooms which are at the back of the hotel in a small annexe, the rooms appeared to have just been renovated. the room was fresh and clean and the bathroom looked brand new.the fittings floor bath everything. The down side was no air-conditioning and no proper ventilation in the bathroom so everything got very steamed up. The room itself had 2 windows at the front, difficult to leave open as the walkway was right outside and the security chain was basically useless as you had to leave the window open enough where someone would just remove the chain (design Fail). Other than that cant fault the room comfortable bed good lay out plenty of space and good bathroom. The maid came on both days and cleaned the room. The bar and restaurant areas are spacious and light, breakfast is buffet as you would expect and a good buffet it is to all well cooked and plentiful constantly topping up the serving dishes. Service was excellent and attentive Be aware no parking on site so you have to buy a parking permit for a car park near the sainsburys although this is only a 2 minute walk away and closed after 8pm. £8 per day. The big questions i always ask myself when reviewing a hotel is would i stay there again and would I recommend to friends and family, well with this 100% yes. Enjoy your stay in York and enjoy this hotel its got all you will need for a short break.

    4
    « Spot on »

    This hotel has come a long way since my 18th birthday party back in the 90's, now boasting a stylish entrance hall and sheltered courtyard. The restaurant looked good too, but I ate elsewhere and hadn't booked breakfast. The room was in an annex on Jewsbury, just across the carpark from the hotel reception. It was spacious, immaculately clean and well furnished, with a super comfy king size bed. There were lots of teas and coffees and a bonus of a couple of bottles of water (it was roasting so that was great). The room is on a fairly busy road but as its not right in the centre of town, there was actually very little noise over night. The bathroom was huge and the shower was good, with nice quality toiletries and big towels. A couple of wee criticisms - the room number was a laminated piece of card blutacked to the door which cheapened the look of an otherwise stylish room; a tiny bit of rearranging would allow guests to use the full length mirror, currently the luggage stand is in front of it; the bathroom floor was really creaky, I was worried about walking in there at night for fear of waking other guests. I'd definitely stay again.

  • 2
    « Great location pity the service doesn't match »

    This is a 4 star hotel in an excellent location for the city of York. Unfortunately the service doesn't match the star rating. I stayed there for 5 nights while working in York. My room, booked well in advance of my stay, was a noisy room and over the function room which played amplified music till after 11.00pm at two mid week events. On the first occasion I asked for a change of room and was met with a shrug and 'sorry we are full'. For a hotel that prides itself on its 'service' I was surprised by this response. I did get a change of room the following day but had a very poor night as a consequence of the noise both from the function room downstairs and guests returning to their rooms late. As someone with a gluten free diet, despite what they tell you on the menu, the choice of food is poor. For breakfast eggs are served on a bread muffin? I did wonder why. Apart from the location which is excellent I was very disappointed in the stay and would be very unlikely to return.

    5
    « Brilliant Hotel ...will go back again »

    10 min walk from the station ...5 min to centre of York ....Hotel was brilliant. .breakfast very good ...used restaurants in hotel twice good food at a good price ..Hotel was very clean good service staff was very helpful and polite. ..Ralph ..

    3
    « Ideally located »

    Lovely hotel, decor at reception is lovely surrounded with gorgeous relaxing sofas and nice outdoor patio area. ROOM Very hot and although it was an extremely two days of very hot weather I have read other reviews from others at different times of the year who all have mentioned about the rooms being overly hot so you can imagine therefore it was absolutely stifling to the point I had to get a fan and iced water from reception, had to have the fan on all night....thank goodness for earplugs!! Bathroom quite small for the size of our room. Not much room if you were of a larger size, especially the toilet. Good shower though and usual complimentary toiletries. BREAKFAST Very good selection and staff were very reactive to queries but needed to be proactive. We were seated to a table no problem but after about 10mins waiting on someone coming to ask us if we wanted tea/coffee toast I eventually had to call a waiter over (when they had finished at another table of which the customer had also called him over too and asked what he did for a cup of tea)......!!!! Very happy to oblige, however feel this is standard customer service. We were not advised that it was a buffet although figured that out quickly for ourselves but you could also order from a menu but again figured that out for ourselves and ordered this with our coffee from the waiter I called over. I seen another two couples do exactly the same. I have read the reviews of staff at breakfast which have been great so maybe this was a off day but in this industry can't afford staff to have "their off days". LOCATION Fantastic, short 5min walk to the centre OVERALL We have stayed at various hotels in York, not sure because of the heat in the room I would come back. As after reading other reviews this is clearly a problem al-beit it was a very hot couple of days....after the 3million refurbishment maybe air conditioning in the rooms should have been something that was invested in it. My thoughts would be to the hotel look and listen to their feedback and reviews of their customers. PS----lift very dodgy do not use. This was feedback on 13th July and we were there 18th July and looks like same problems as lift sticks and there is large pause before opens, didn't like it at all after using twice and the looking at this review used the stairs and we were on third floor.

    5
    « Stunning decor ! »

    What a stunning hotel ! The decor and interior is beautiful ! I do not have a bad word to say about the place. I took my mum for her 50th birthday , on arrival 2pm checked in no problem straight into the room. Left in the room was a birthday card , sweets and crisp! Very nice touch ! My mum appreciated the gesture ! The room was super clean and couldn't fault any of it! It was a twin room great size and lovely clean bathroom. The hotel in so central and a 5 minute walk into the city centre were there is loads to do! We came back in the afternoon and sat outside , the garden is fine to sit in the sun and have a drink or two. Breakfast was also great in the morning plenty of choice and staff were friendly ! It was so good my mum and dad are coming back in July ! Everything was great and all of the staff were super !

    4
    « Overnight for races »

    We had originally booked in another hotel but they had double booked us (unbelievable in this day and age). Luckily for us, they managed to get us a room here. Very modern and clean, fantastic buffet breakfast. Only negatives were the room was so hot ( and I mean hot) I had the window open, but unfortunately on early Sunday morning the staff were clearing up bottles and make a huge noise! Would have given 5 stars otherwise.

    5
    « Wonderful experience »

    Just had a 2 night break in this hotel.one of the best hotels I've stayed in.lovely and clean.staff very friendly and always willing to help.5minutes walk into the city centre and close to all attractions.definatly one of the best best western I have stayed in.food lovely and reasonable prices..must give it a try.

    5
    « Lovely Refurbished Hotel »

    I enjoyed my two night stay here. You can park right outside unload and then drive your car around the corner to the car park which is about £9 a day. I was in the Town House which was lovely except for late night revellers coming in & making a tremendous noise. The hotel staff were happy to help & very polite. The decor was fab & beautifully done. Breakfast was also very good with a wide range of food on offer. Finally the location was great. I would definitely stay there again.

    3
    « Beware of the lift »

    My partner decided to take me to York for my Birthday and booked a double room in the Monkbar hotel. He liked that location was central and online photographs did look very nice. As we arrived at lunch time and was told that we can't go to our room until half past two, but our bags was checked in and stored away in the storage room. So we had a lovely stroll and a glass of wine in the bear garden at the hotel. The garden and the decoration in the sitting /dining room looked very nice, fresh and modern...sun was shining and I was looking forward to have a few days away and my birthday treat -meal at the local Italian restaurant. When it was time to get ready to go out, we used the lift to get to the 2nd floor where our room was.... And then lift just simply stopped and did not move, doors were firmly shut and lift was incredibly hot! After being stuck for about 15 min (not as romantic as you could imagine) I started to panic. The emergency button was making a noise but no one responded to it,so we rang the hotel reception. The lady with the "polite voice" asked what can she help us with but when we told her that we stuck in the hotel lift -she simply put the phone down!! You can imagine how it felt? To cut long story short -when we managed to alert someone about being stuck -we were told that it is against the hotel health and safety to try to open the lift door and they will ring someone in Leeds ( this is on Sunday afternoon!) to get us out!! So 30 min later my partner took this matter in his own hands and got us out!! The duty manager Debby was very apologetic and offer me a drink free of charge to say sorry-which was very kind. Never the less,.. Monkbar I can say that location was good, breakfast was limited as there were too many people for the small table with a very few choices and it wasn't replaced fast enough. The hotel room was very small and did not had air conditioning system in our room. The bed wasn't a double bed as we booked but two divan beds pushed together -extremely hard and uncomfortable plus bathroom was small and shabby. Overall -be aware of badly behaving lift ;)

    5
    « Great stay at Best Western York!! »

    Once again the staff excelled themselves by helping both me and my husband who have physical disabilites and made sure we had a room with facilities suitable to all our needs. The refurbishment is great, all new menu for lunch and dinner. Sunday Roast was fab and not as expensive as you might think for a hotel either. Situated right in the heart of the city walls too.

    5
    « Very pleasant experience - thank you all »

    Visiting York to attend a wedding. Reception staff very friendly and helpful on arrival. Our room was nicely decorated and furnished to a good standard, however the TV was a little small for the room and, like another guest review, I found the remote only worked in close proximity to the TV and not from the bed. I was surprised the heating was on, and this made the bathroom rather stuffy, as there was no opening window. Our room (47) was part of an expansion of the hotel which had been achieved through the acquisition of a row of shops on the adjacent street to the hotel entrance. Consequently it was quite noisy with traffic. The toiletries and hospitality trays gave us everything we needed. The towels and linen were of a superior quality and great thought has gone into the design of the rooms. The public areas are spacious and well furnished. The night porter gave an excellent and friendly bar service when we returned after the wedding. Breakfast the following morning was very good. We arrived at the peak time and did not have to wait long for a table. The breakfast front of house staff were all very pleasant, helpful and efficient. I particularly like the way that the breakfast buffet was replenished 'little and often' so the food remained fresh and hot. Frequently with large scale buffet breakfasts the food can remain a little too long under the lights, but definitely not so here.The reception staff on checkout were efficient, friendly and very helpful. Even the uniformed housekeeping staff were very friendly and helpful, holding doors open and helping with bags. Overall a very pleasant experience - thank you to all the staff that contributed.

  • 3
    « Rooms great but very noisy »

    Stayed here for two nights in the newly refurbished town house an annex of a few rooms away from the main building. Basically this little annex was very noisy, if you are offered a room in there don't accept ! Doors slam,stairs creek and you can hear everything, you won't get much sleep! Had to complain about youth disturbances in the hallways late at night too ! Reception, although helpful at times just could not get our booking right and then tried to charge us for drinks that were not ordered by us as was breakfast too ! Nice breakfast and clean and tidy though ! Good location for shops and sight seeing !

    5
    « Always a good stay »

    Stayed at the Monkbar numerous times as the location is perfect. Shame there is no parking now the hotel has been extended. The makeover the hotel has had now seems to have been almost completed...though do wonder why one of the lifts still isn't working??? Rooms are nicely done though this is the first time hubby has commented that the bed was hard. Also had to have the window open as it felt a little warm in the room. Wi-fi working perfectly as well this time. Breakfast very good as always, good choice though black pudding a little too well done both mornings. Didn't use the restaurant for evening meals this time as decided to eat out for a change. Will be back.

    3
    « Races stay over »

    Had a day at the races and stayed 1 night in the Best Western, there were 11 in the group in total, so lots of different room experiences, mine unfortunately was the size of a postage stamp with a 3/4 bed. You could just about use the toilet, but you had to navigate the toilet roll holder and there was a very distinct odour. It was fairly quiet during the night, as the room is at the back of the hotel, I think, it was an odd route to follow to the room. The car park doesn't open until 8am at Fossbank, and it's £8, you can get a voucher from the hotel to put on display once parked.

    5
    « Long Weekend Break »

    the hotel is ideally located to see all of the attractions in York, very clean, very comfortable, we had everything we needed. The breakfasts were very nice. We could not fault the hotel at all. We will definitely stay again. All the staff were very helpful and provided everything to make our stay comfortable

    5
    « Great value, room and breakfast in the centre of York. »

    After a slightly turbulent booking in (the receptionist, unfamiliar with how to use the system, duly informed my mother-in-law that we did not have a booking. She was brought down from the ceiling by some one with a touch more tact!) we found the hotel to be clean and smartly decorated. The room was very pleasant with a comfy bed. The breakfast is where the hotel really gained my approval, with a good spread that was of high quality, well cooked, and a seemingly endless supply of tea and coffee. The central location of the hotel did make the parking a bit of a fiddle to get to around the one way, but that is what father-in-laws are for. It was great to be able to walk to the centre of the city in a couple of minutes and I would recommend the tapas bar around the corner.

    5
    « Gorgeous hotel! »

    My boyfriend and I have stayed in numerous city centre hotels in York and this is our favourite by far!!! Excellent location, 5 minute walk to the York Minster, the room was beautiful, big, clean and spacious. The breakfast was lovely, only £10 each for the buffet, great quality food! The staff were all happy, friendly and efficient, would definitely stay here again!

    4
    « Good Location »

    This is a nice hotel within walking distance to the old city center, restaurants, stores, etc. It is clean and the buffet breakfast is good, though some of the food needs to be cooked longer. None of the rooms have A/C and even in June with windows open, it was a bit stuffy. There is almost no place to put your clothes - not a single drawer, only a small closet. We had to keep most clothes in our suitcases. Very poor wifi. There are no wash cloths. Also - we asked for a wake-up call and did not get it - luckily we awoke without it. Overall, I would recommend.

    4
    « Stayed with sister for a wedding in York »

    This hotel was really good- friendly, helpful staff. Amazing breakfast, except having to wait on the Sunday about 10 minutes for a table. The room was lovely, recently decorated and a good finish. Location is great, really central. Only negative is very small TV in room and remote didn't work from in bed as too far away.

    5
    « Monkbar York »

    This hotel has recently been refurbished and the difference it has made is exceptional. Staff and service was excellent. I would recommend this hotel to anyone who was looking for a central location at a good rate. I would not hesitate in recommending this this hotel. Worthy of the 4 stars.

    4
    « Nice hotel just outside the walls of York »

    This hotel is well situated for the exploration of the old city. The rooms are a good size and well appointed with an ok bathroom . The facilities are really good and modern with a good outdoor area. The breakfast was on a hiding to nothing on our last breaky but was ok.

  • 5
    « Fab place to stay! »

    I visited this hotel with my elderly mother and found it a great location and extremely clean throughout. We both enjoyed our stay there and the breakfast was excellent. Would definatley recommend this hotel to everyone!

    5
    « great location »

    the best western monksbar is a gorgeous hotel only 10 min walk from town centre. Never been to York and was overwhelmed by how gorgeous it is. the room we had was on a split level with spiral staircase to bathroom. the bed was very comfy and big plenty of hanging space. Breakfast was buffet breakfast with a great choice of hot and cold breakfast goodies. there is no parking at the hotel but there is a public carpark next door and u can get a days parking for £8 @ the hotel

    5
    « Far better than we expected »

    Having stayed in so many best westerns I knew the hotel would be good but the Monk Bar far exceeded our expectations in many ways. The hotel is very contemporary - has great decor in all areas we visited and saw. The bedroom was excellent with beautiful decor - comfortable bed- spacious and very clean. We only ate breakfast in the hotel but that was enough to see the high quality on offer. We would definetly recommend this hotel to York visitors as its in a great central location with easy walkable access to the centre of the city.

    4
    « Mini break »

    Stayed here for a two night break with a girlfriend, fantastic location and easy access from station. Staff extremely attentive in all areas of the girl, decor was fresh and new only bad point wax the very creaky floors in our room (205) and the room directly above: the occupant must have walked a marathon during the night. Breakfast very good for a buffet, food continually rotated so it was all fresh and hot.

    3
    « Disappointing »

    I booked my room three months in advance and requested a quiet room. I arrived late on the first night tired and got to my room which was spacious and well turned out. But soon I realised that just outside my windows were all the air conditioning units and they were really noisy. The rooms are so warm you have to have your windows open so I had to ask for another room. I got moved to a smaller room that was quiet. I got into a hard bed that felt like the mattress was not a good one and rested my head on pillows that felt like cement. I didn't have a great night and woke early. I was there for work so had an early start. When I got back the following night I found that my room was directly above the function room and there was a wedding disco with music blaring. I called up and complained but the best they could offer me was a pair of earplugs. I received a discount upon my checkout but really, considering I requested a quiet room three months earlier, and had to attend two full days of training exhausted, it really didn't compensate. The room was nearly £200 for two really poor nights sleep. I won't be returning. I didn't have breakfast in the hotel because judging by the room, the lift which was the slowest I've every experienced anywhere, and the general generic feel to the place, I wasn't inspired to risk it when there are fabulous cafes near by

    4
    « Comfortable, ideal central location »

    The hotel is located a few metres away from York city walls and the arch at Monk Bar, hence the name of the hotel. I didn't dine in the hotel in the evening or for breakfast so can't pass comment on that. It would be nice to have a restaurant menu in the rooms so it is possible to see what is available. The room was very nice, I'd say probably been updated in the last 12 months. Was very spacious, bed was big. The bathroom was finished to a high standard, the shower had good pressure and great temperature control. The only very slight down side with the room was every so often the TV picture would distort, but did not cause too much of a problem. I only saw the reception staff who were very helpful and polite. I'd certainly stay here again

    4
    « Racing weekend »

    Our room was well presented clean and modern. Super help yourself breakfast in the morning papers are available if required. Staff were very helpful all questions answered. A good size bar was available and popular. Very good location near City Centre.

    5
    « Lovley hotel »

    Just returned from an over night stay here. What a lovley hotel staff were really nice and welcoming. Just a stones throw away from town centre. as there is no carpark and we came in a van and the normal carpark they offer high restriction was too low staff were really helpful in giving an alternative. The food was excellent both evening meal and breakfast. The staff in the restutrant were lovley and poliete.Rooms are lovley and there was no problems or noise from other rooms.will defantly return and for the price I thourght it was excellent

    4
    « Nice place »

    Stayed here with my Wife and young baby recently and really liked the place. Staff were nice nd friendly on arrival and throughout. Location is really good, short walking distance to the centre of York. Room was nice and big, clean and nicely decorated. Access to our 2nd floor room with our pram was fine. Buffet breakfast was lovely. Would have given 5 stars but there is no on-site parking (although place to park isnt very far away) and if you fancy Breakfast in bed, they only offer Continental Breakfast for Room Service. Apart from that, a really nice place to stay.

    3
    « convenient location for town centre friendly staff »

    Hotel is conveniently located within walking distance of the town centre and easy to find with sat nav. There is no hotel parking but there is secure parking a few minute walk away although overnight cost £8. You can park outside the hotel to unload. All the staff were very friendly and polite. The buffet style breakfast was plentiful and tea/coffee etc served promptly. The décor is modern and looks new. However, my reason for only 3 stars was the room. We stayed in a twin bedded family room which was quite small but adequate size for one night but very dingy as natural light poor. The main issue which led to a sleepless night was the lack of air conditioning. The room was extremely hot and stuffy even with the window open and also very noisy as the traffic doesn't let up until the early hours On the plus side the tea/coffee available in the room was plentiful and the biscuits nice. toiletries were also available

  • 3
    « Nice hotel but no air conditioning »

    The room was fine, very clean and recently renovated. Breakfast was buffet style and very good quality. However, my room was not air conditioned and the recent hot weather meant the room was sweltering; with the only ventilation being two rather small windows, the room remained sweltering throughout my stay, even with the windows open all day and night. The bar across the street is open rather late and has a large outdoor area, so the open windows meant hearing the loud conversation and general noise of the bar until their closing time. Otherwise it was a satisfactory stay.

    4
    « Good hotel in convenient location. »

    We stayed at the Monkbar Hotel for 2 nights while travelling around the UK. The hotel is in a convenient location just opposite an entry point into the old walled city of York. Our room was comfortable but compact as are many UK and European hotels. Bar and restaurant staff were helpful and friendly and the buffet breakfast was good value. We travelled by hire car and the off-site carpark is a short walk away. The hotel location provides easy access to the main attraction of York including the old town centre and the Shambles.

    4
    « Good location »

    This hotel is very well located just by the City walls at Monk Bar. We enjoyed a two night stay and apparently the hotel has recently been renovated. Our room was away from the main road overlooking the courtyard and was very pleasant and well furnished. The main road outside is extremely busy day and night so I imagine some rooms could be affected by this. Comfortable bed, good bathroom and very clean. There is a very pleasant bar area with comfortable chairs and lots of space. We arrived back very late after a night out and although the bar was closed the night porter was happy to serve us a nightcap. We had breakfast in the restaurant which was buffet style and gave a reasonable choice. The one minor irritation was that although staff are plentiful they seemed reluctant to clear dishes away until tables were vacated. We had to ask to have cereal bowls removed to make space for our breakfast plates. All in all we had a very pleasant, relaxing stay and will definitely use this hotel again if we are in the area.

    4
    « Great central hotel »

    Just stayed at this hotel Sunday evening with my husband and another couple. The room was lovely, the bed was comfortable and the bathroom was gorgeous with lots of nice toiletries. There were coffee and tea making facilities and complimentary biscuits. The hotel was about 15 minutes from the train station but was very close to pubs, restaurants, the minister and the shambles. It was £76 room only which I thought was reasonable as it was of a high standard. The hotel has a nice bar and a lovely internal courtyard where you can have a drink. Breakfast was £14 each so we walked to the nearby cross keys pub and got 2 English breakfasts for £10. I will definitely stay at this hotel again when I visit York.

    5
    « Love it »

    I regularly stay here and I'm never disappointed. Staff are the best and nothing is too much trouble. Always look forward to coming here. Food is great. Hotel looks so good and lovely sunny outdoor seating to bask in the lovely Yorkshire sunshine. Easy walking distance from town and sites.

    5
    « Absolutely perfect for our stay »

    My Mum and I stayed here as we were going to the Mystery Plays so, the Minster was just a short walk away. Warm welcome Parking is off site but, secure as it is locked over night. Twin room was great - the place has recently been refurbished and looks good. We had breakfast there and arrived at a good time as it suddenly became very busy not long after we got sat down. Breakfast was self service, good and plenty of it. Sadly, it was slightly spoilt by business types who seem to be incapable of doing anything for themselves. One man stood over the empty plate stack, arms folded, loudly telling everyone how bad it all was. I pointed out the other plate stack, about 4 paces away from him. The staff were great. Would stay again

    2
    « Gary »

    Just returned today from weekend stay. Nice location all attractions in easy walking distance lovely breakfast. Bad points !! Parking off site a short distance away (£8 per day ) this is multistorey and unmanned. ....With no barriers. Room on the front very noisy due to traffic( was woken 3am due to loud radio in car, this was not a one off) The creaking floor boards are unbelievably noisy. Sorry to say I have stayed in better and cheaper places

    5
    « Business stay again »

    I stay here regularly and always find he staff attentive and helpful. The hotel is spotless and the food was great. I have stayed in other hotels in the area previously but none of them are anywhere near as good.

    5
    « Truly fabulous »

    Wow - I wasn't expecting this to be so sumptuous! I stayed here for business and felt very pampered. It is an absolutely gorgeous hotel and wonderfully located - about five minutes' walk to York Minster and 20 minutes to the train station. The bed was extremely comfy and the breakfast was exquisite. I'll definitely be returning!

    5
    « Excellent base »

    My wife and I had a weekend staying at the Monkbar when my daughter married. We are elderly and disabled so were delighted with the disability room allocated to us in a building across the courtyard from reception. First class facilities, spacious bedroom and an even more spacious bathroom with choice of shower or bath. Both well equipped with essential grab-rails and the shower was 'walk-in' with no step or lip to trip over. Our room was quiet and we slept well on a pleasantly firm mattress The staff were charming, solicitous and very helpful. We had excellent breakfasts where the staff insisted on bringing me my choice from the menu from the buffet as it was down a couple of steps on a slightly lower floor.. An excellent granola muesli which they make themselves apparently - not too sweet which is a fault of many bought mueslis I find. As I have a Blue Badge we were able to leave our car in the Hotel courtyard but others will have to take their car round to a nearby public car park and walk a couple of hundred yards back to the Hotel. I think this is the only drawback to an otherwise highly enjoyable Hotel which offers good value for money. Our only evening meal at the Hotel was a very light buffet after a wedding breakfast but an excellent choice of cheeses and a range of interesting salads. On Saturday morning before a 1 pm wedding I unloaded my disability scooter and we had an enjoyable walk under the Monkbar gate. We were tempted by inviting shops so my wife bought a large handbag whilst I purchased a very comfortable pair of shoes. Altogether a good outing. Definitely our first choice when we next return to York

  • 5
    « Lovely hotel - wold stay again »

    Had a lovely one night stay for partners birthday. Rang up on the morning to buy a bottle of bubbly and was waiting in ice bucket with a birthday card and sweets. Upgraded to King with a view for free Staff on reception friendly and efficient Room spacious and decor lovely. View of York Minster and short walk to it Only thing wrong was the hard pillows. Hoping to stay again in the summer when we can use the lovely courtyard ( it's June I know but certainly not summer)!

    3
    « 4 day visit to York »

    Great location relative to the city centre. Rooms on the third floor were uncomfortably warm and it wasn't particularly hot outside. Beds were very uncomfortable as well. Staff were very pleasant and helpful. Would stay again but request a lower floor.

    5
    « Recommend »

    Short three day stay, Smart looking from outside Right in city. Very nice staff. Didn't eat in restaurant ( many options outside) but breakfast very nice fresh cooked items. Clean room /décor. No onsite parking ( set down area) Parking discounted ( £8 per day) hotel issues tickets within a short two minute walk from hotel. Recommended.

    5
    « Totally revamped! »

    This hotel has undergone major refurbishment and is lovely inside. The foyer is maybe a bit clinical but ticks all the boxes in terms of needs. The staff are lovely and very helpful. Bedrooms are good with comfy beds and all mod cons. Best of all was the breakfast which I have to say was excellent. Good value for money in a central location. Well done Best ~Western!!!

    3
    « Average hotel with some niggles »

    I cant comment on the value of this hotel as it was booked via the NHS procurement teams, but that normally means that the hotel is a budget product. Overall the hotel is modern , light and well presented and there has clearly been a lot of thought given to the presentation of the communal areas. My room was adequate but somewhat small but as there was only me staying this did not detract from my stay. The décor was modern and room was spotlessly clean and it was good to see a range of quality toiletries available. Unfortunately I stayed on the hottest day of the year so far and the lack of air-conditioning in the room was a major negative as the room was airless and stifling. This would certainly make me request not to stay at this hotel in the summer months. On returning from dinner which was of good quality my TV in the room was not working. After a 6 hour train journey and busy meetings all I wanted to do was kick back and watch TV and have an early night. The duty manager was quick to change my room but the inconvenience of having to repack and move really put a dampener on the stay. While apologetic there was no offer of say a complementary drink for example by way of apology which I found disappointing. Breakfast was a hot buffet and pastries and was good quality. Overall the hotel is a good budget range hotel but the lack of air-conditioning, failing equipment and small rooms would probably lead me to request a different hotel for my regular 3 monthly visits.

    4
    « Lovely renovated hotel »

    Lovely hotel in a very good location. Only a 5 minute walk to the Minster and main shopping/eating areas. Very clean and well decorated. Breakfast was delicious if not a little chaotic - a little dis-organised when it came to serving drinks and toast. The room was nice, although small and overlooking the main road so very noisy. Very warm too with no aircon.

    5
    « Ideal place to stay »

    Loved the 'revamped' Monkbar. Our room was in the old part of the hotel. The room was spacious and clean and the bed was huge and comfortable, with a large modern bathroom. The bar and restaurant was modern and well run and the staff were brilliant. The Monkbar is well situated for all the attractions, restaurants, shops and bars. I would definitely stay again.

    4
    « Great break »

    A well placed hotel just outside the city walls and within easy reach of the Minster and city centre. The hotel is modern and well appointed with friendly and helpful staff. We were in the annexe which was newly refurbished. The room was spacious and comfortable with good WiFi. The only issues were that the stairs were steep and difficult to manage with bags. However we were offered help or an alternative room if necessary. The lightswitch wasn't easy to reach from the bed and there was no grab rail over the bath for stepping into the shower. Although the room faced the main road the double glazing meant we were not disturbed by traffic noise. Breakfast was served in the restaurant and excellent. Waiters served drinks and took orders for any special requirements. Parking was in a public car park nearby with drop off parking outside the hotel.

    5
    « Wonderful hotel, Staff and location 10/10!!! »

    What a fantastic hotel. Came for a family break and the staff were so attentive and friendly, mixed with a really wonderful hotel the décor is very stylish and immaculatly clean. An enviable location right next to York centre. Fantastic break will definitely be back!

    5
    « Great hotel and very central lovation »

    Hotel very clean and stylish. Staff very trendily and could not be more helpful. Good bar and restaurant. Great breakfast well organised. Very central location. Only small negative point of no car parking available on site. But nearby town car parks ( less than 2 minute walk). Car park passed can be bought at hotel for £8 per full day.

  • 5
    « Wee break »

    Wife and I stayed here for a wee 2 night break. Location is almost ideal as over looking the city walls. We stayed in an executive room which was very well appointed. We had one dinner I the hotel and could not fault it. Breakfast were excellent . The staff were friendly so can't find any fault with the hotel and stay.

    4
    « Nice hotel well situated »

    Refurbished hotel well situated in York. Still needs some fine tuning but overall a great place to stay. The restaurant serves nice food and the waiters are very pleasant. The bar area is very relaxing and I imagine when it is sunny the interior court yard is a nice place to have a drink. Just be aware that for some of the rooms situated road side, it is impossible to open the windows without hearing a lot of noise.

    5
    « Great hotel, excellent location »

    Stayed here before but not since revamp & extension. Very impressed with the new look, only issue is there is now no on site parking, you have to use public car park down the road. Hotel is in a fantastic location 2 mins walk from the minster. When using satnav the postcode takes you to front of hotel & its a 1 way street so you have to around the block. Need to use postcode for Foss Bank car park YO31 7PL

    4
    « Nicely refurbished mid-range hotel in a good location »

    My girlfriend and I stayed for a Saturday night in May 2016. The hotel is located right by the old city walls near the north end of the old town. There is no parking at the hotel (and it's on a slightly awkward one-way system) but you can pull in to drop off luggage before driving to one of the 2 public car parks with a voucher they can provide. The voucher cost us £8 and covered us for parking from 12pm-12pm the next day. The nearest car park (100yds down the street) has plenty of spaces and is secured from 8pm til 8am (the normal tariff is about £1/hr and it does have a Pay-by-Phone/Web/App facility). Check-in was quite efficient but the rooms are not guaranteed to be ready until 2pm (ours wasn't ready at 1pm). Inside it looks like the hotel has been recently refurbished. The decor is quite smart and there's a central courtyard for enjoying food and drink outdoors. I don't think there was a lift but it may only have been spread over 2 floors in any case. We had a standard double room on the 1st floor to the back-right of the hotel. It was quiet, very clean, the decor was pleasant and it had all of the basics you would expect these days (desk, wardrobe, TV, kettle with tea/coffee/biscuits, safe, free Wifi, shower gel & shampoo) but it was quite small. The gap between the foot of the bed and the desk required us to walk sideways. The restaurant looks nice enough but we used it for breakfast only. The breakfast was very good. It is a buffet with a good choice of hot food, cereal, fruit, pastries and juice. There are also some further choices from the menu for a small supplement (about £3) - porridge, smoked salmon etc. Tea, coffee and toast are served to the table. From the hotel it's barely a 5 min walk to the Minster and a further 5-10 mins to cross town to the river and station (a nice walk though). There are a load of pubs within a few minutes walk and plenty more as you explore through the streets and shambles. Many have lovely beer gardens and offer a good range of real ales etc. We had a nice dinner at the restaurant "31 Castlegate" opposite Clifford's Tower (10 min stroll through town from the hotel). Lovely food, reasonable prices and decent service in a pleasant setting.

    4
    « Had a super night »

    This is a cracker of an hotel, the food was very good, the room was well cared for and the staff were very helpful. I would have given excellent but there is always room for some improvement. We had a lovely night stop over.

    3
    « Helpful staff, but overall average hotel »

    Staff were good and helpful. Bar food limited but Yorkshire burger excellent - especially the chips. Room clean and tidy but close to road so can't have windows open - no air con so would be very hot in summer. Generally ok though and very close to city centre. Very good sausages with breakfast!

    5
    « Great Hotel. »

    Just got back from 3 nights in the Monkbar. Great hotel, spacious rooms, very clean an staff very polite and very attentive. Excellent location with all amenities within a very short walk. Breakfast could not be faulted and was all fresh tasty food. I would not hesitate to stay here again.

    5
    « Brilliant »

    My wife and I just spent 2 nights at this wonderful hotel. Staff were so friendly and made you feel very welcome....like they were really glad you were there. Lovely hotel, very nice room, great breakfast and wonderful location for walking all over York. Five star all the way.

    4
    « Birthday Treat. »

    Beautiful Hotel very tastefully done lovely location easy reach for all attractions. We stayed for two nights with breakfast included. Breakfast is self service which is ok and caters for every taste really top quality. We had a meal in the restaurant on the Wednesday evening as it was Steak night £30 for two steaks and a bottle of house wine we had high hopes after reading reviews but was left disappointed to say the least. We did mention to the server but there didn't seem too bothered. But don't let that put you off as we would stay there again but with out having a meal in restaurant. All in all a lovely hotel.

    4
    « Business visit »

    When booking first thing I was informed about is the parking, that there is none on site, there is secured parking a short distance along the road ( Fossbank 50 meters) just before the Hotel on the one way system ( keep an eye out for it so you know it when you go to drop your car after going around the block. £8). Reception, fast and welcoming. Room very clean bright and warm.Bar area very welcoming with relaxing chairs, price wise average. Hotel Is sited only a short distance from the town centre, local pub across the road has Sky sports. If raining the car park could be a problem and I did recommend that they had umbrellas to borrow?.Looking forward to my next stay.

  • 5
    « Excellent and welcoming »

    We visited here on 6th May 2016 for the weekend. It is ideally located near to all the landmark. We received a very warm welcome and excellent service. Breakfast and dining room food were of a high standard and there was plenty of choice. Loved Gin Saturday!!

    2
    « Far from first choice for York »

    Very disappointing for a newly refurbished hotel, as detailed in the welcome letter. There had obviously been a water leak from upstairs with stained wallpaper - see photos. Word of warning about showering - there is no hot water regulation so if other rooms turn the water on your shower goes from warm to scolding/freezing on a regular basis; very poor! Room lacked electrical sockets; you have to choose between lighting, the kettle or charging your phone. Shower door seal was dislodged. Razor charger did not work. TV flickers on start up but fine after 3 mins. On the plus side, the tea tray is well stocked & it had good quality bathroom consumables. Service & staff were very good. Very good location for York city centre although no parking.

    5
    « Just a short walk through the Monk Bar to Historic Sites and Shopping, of course »

    My wife and I are from Canada and our daughter and son-in-law are from Barnard Castle in Durham. For two years now we have made the pilgrimage to Northern England to visit our family and to explore the amazing history and view the beautiful dales and North Sea. Last year we walked the Royal Mile in Edinburgh and this year we walked the Shambles. This year we wanted to explore York's many historic sites and there was shopping to do, of course. We decided to stay at the Best Western Monk Bar which is a close walk to many attractions. From our hotel it's just a short walk through the Monk Bar to the York Minister, the Shambles, the Art Gallery and so much more. From Canada, I find it strange, but charming that streets are named ?gate? and gates are named ?bar?. Our standard room was small, but adequate for our short stay with a comfortable queen size bed and a big enough closet. Our bathroom was an adequate size and more importantly the faucets were easy to operate and there was plenty of hot water. Here's a tip though; if you're like me and like a washcloth to give yourself a good scrub, bring one of your own along. The hotel only supplies small disposable wipes which are quite useless. Best Western has done a good job renovating this obviously old building into a modern day hotel. While all the staff was helpful, I would like to especially thank Bill (Reception Porter) for helping us navigate the old hallways of the hotel and for giving us some of his personal tips of special sites to see in the city. We had a couple of nice chats. The hotel has an expansive bar and lounging area with a helpful and friendly staff, just like Bill. On dining, we mainly ate out, but I would HIGHLY recommend the breakfast buffet which was delicious and is as full featured as one could get and with lots of helpful staff?a tremendous value for guests at 5 pounds per person.

    5
    « Lovely wedding anniversary!!! »

    Stayed here before & loved the boutique feel...perfect location... They even left gift & card as they were aware of our anniversary...well done best western monk bar, York!!! ?? right opposite the wall... ideal location for families & couple alike!!! Recommended!!!

    5
    « Comfort with great location »

    We stayed for 2 nights and enjoyed every minute of our stay, The hotels car parking is situated just next door and is secure and locked from 20.00pm. The hotel is very stylishly decorated and has a great courtyard where you can sit and enjoy a drink. The rooms are clean and omfortable, My room overlooked the courtroom and to be honest it was very quiet considering your located right by city centre. Location was fantastic, just a couple mins and your outside york minster,he centre of york is a max of 8/10 min walk but you go past somany bars, restuarants and shops and sights it may take longer,The best way to get to know the city if your there for a weekend is to gt on the hop on hop off buses and do a full loop first to get your bearings as there are so many things that you must see. The shambles are a must a real time wrap,The castle york muesum is a must and, if you've the energy, climb the steps up clifford tower and be amazed at the view. The town has many hen partys so be prepared haha. Advise TAKE VERY COMFORTABLE SHOES.prepare to do a lot of walking.

    4
    « Christmas market trip »

    I stayed here in December with my family and a friends both with toddlers. The hotel is great and in a fantastic location. Right on the edge of York town. Literally just walk across the road and up a street and Your in the town center. The rooms were comfy and clean. Our friends had a family room which was huge. Even had a sofa in. A full single bed for their little boy and big bathroom. We had a baby in travel cot so just had a standard room with double bed which was nice as well but family room was better. Buffet breakfast was brilliant perfect was to set the day up. Car park was quite tight. Luckily we all managed to get a space but in busier time I can imagine there being problems. Will definately recommend.

    4
    « Nice hotel »

    Nice hotel, fine for short stay. Within easy reach of the city. Polite and helpful staff. breakfast really good, room service menu not very varied and lacked healthier options. Bed very hard, could do with being a little softer.

    4
    « Good hotel »

    Stayed at the monkbar hotel whilst in york,great modern hotel,bar is overpriced and when sat at the bar you do get easily forgotton by bar staff. Restaurant superb,and staff were lovely,food delicious and breakfast was just as good. Our room overlooked a busy road and the first night we had hardly any sleep due to the noise,this was due to us having the window open as there is no air con,after speaking to reception they offered to move us but we were more than happy with the fans they provided us,and we slept soundly the second night. Some areas of the hotel still need updating,the corridors and especially the lift. Gin saturday was great to,and we were welcomed with a gin tasting session upon arrival. All in all great hotel and great location,and will be returning.

    3
    « Interesting area with lots to see and do. »

    Disappointed with reaction from reception staff when I reported that the bedroom was so hot we were unable to get a nights sleep. We opened the windows but the traffic noise was so loud we found it very difficult to get any sleep. We were along with another couple who had the same problem coupled with the fact that the TV in their room didn't work. Reception sent someone two different people to try to fix it but none of them could sort it.

    5
    « Lovely place beyond the city walls »

    The room we stayed in was a re-furbished reasonably-sized queen bedroom with all the usual 4-stars facilities, classy shower and a very comfortable bed. The room itself doesn't have a climate control and on a hot summer night it might be overly stuffed. However we didn't experience any discomfort because we could open the window with the room facing inside yard and not the road. In the latter case the whole experience wouldn't be that great. Breakfast was on a par with the hotel status is certainly offered all possible tasty bits including vegetarian sausages, five juices and several sweet pastries for sugar cravings. I would definitely stay in the hotel again especially as it is literally within 5 minutes of Minster.

  • 4
    « Train fest to York »

    The hotel, situated on the ring road, can suffer with a little traffic noise depending on your room. The hotel is nicely refurbished with excellent seating in the lounge and a pleasant courtyard. As a previous guest remarked there is a rabbit warren of stairs, though assistance was offered with our luggage. The rooms were well appointed with good tea and coffee facilities. The breakfast was excellent and the evening meal, though not tested, did offer value for the early bird menu. Beware the bar prices! The hotel situated near Monksgate is well placed for visiting the Minster, Shambles, Railway Museum, City Wall and city centre. A small Richard III museum is in the nearby gated entrance. A variety of restaurants are close on hand. Our friends only complaint was an unsigned step, from bedroom to bathroom, which nearly caused a fall. The staff across all services were courteous and we were well served during our stay.

    3
    « Location is good, details are annoyingly bad. »

    Booked a room for a one night stay in York for my partner and I. The description, reviews and photos made this place look and sound fantastic. Reception, bar, terrace and restaurant look lovely. For £150 a night I booked the double room including breakfast. Got to the room and there's a spiral staircase in the middle of it. At first glance it looks lovely. Until we realise it's tiny and the bathroom is up there. The floor when in the bathroom was unstable, I felt like I'd fall through it. I had to go up the staircase sideways as its that small. It's not ideal if you're needing the toilet during the night and going up the staircase barefoot. The spot light strip in the bathroom, there was only one bulb working which basically means it would be impossible to navigate to the toilet if the bulb went. The toilet basin lid was just a random lid from another toilet. Just sitting there on top. This is just madness. Why would you just put a lid that doesn't fit on top of a toilet..... Close up the place wasn't very clean, from the staircase to the walls, to the cups in the restaurant. Avoid this place like the plague if you struggle with stairs or are of a larger size. We asked to move rooms and I was told the only other room available also has a spiral staircase. Not once does it mention anything to do with the spiral staircase, nor is there a photo of it in any of the rooms. Very misleading, especially if you're disabled and wouldn't be able to climb the stairs to the rooms.

    4
    « Sleep impossible because of traffic noise. »

    Room so hot and noisy. The hotel is right beside a very busy road and traffic noise was very annoying. Rooms all looked great and were very clean and spacious. The bedroom was so overheated that it was essential to open the window and then the noise made it unpleasant. Our television channels were dodgy and two different members of staff were unable to fix it..so we missed favourite programmes.

    2
    « Great Until your Belongings Disappear from your Room »

    I have stayed at this hotel on four occasions since February this year with my business colleagues. On our last visit our party had in excess of ten rooms for a special occasion. The rooms are well equipped and comfortable but many are difficult to get to if you have luggage. The hotel is larger than it looks and has a layout like a rabbit warren with several sets of stairs to negotiate and in some cases one exits a door into a courtyard only to re-enter another door and face further stairs. It is a struggle if you have a wheelie type suitcase, a suit carrier and a laptop bag at the best of times but it can be a definite challenge at this hotel. All this pales into insignificance if you cannot trust the hotel staff with your belongings. I showered and cleaned my teeth at 9.00am before meeting my colleagues for breakfast at 9.15am. On returning to my room I packed my belongings and almost forgot my wash bag which was hanging from the towel rail above the bath. I did however forget to collect my electric toothbrush and toothpaste from the shelf on above the sink. I negotiated the staircase assault course to reception where I checked out and I was on the road to my next stop in Worcester where, on arrival, I realised that I had left my electric toothbrush in York. As soon as I was able to get a phone signal I contacted the Monkbar to report that I had left my electric toothbrush. I was put through to Housekeeping who told me that it had not been handed in or placed into their property book. I asked to speak to the manager and I was told that he would ring back in a few minutes. Forty minutes later I called the hotel again and spoke with Andrew who confirmed that it did not appear to have been handed in. He said that he would make enquiries. The following day I received a call from Debbie who said that her staff did not steal things although she was unable to come up with any alternative theories. I was told that she would make some enquiries with staff and get back to me in a few days. I write this 8 days later having heard nothing more. A police report of theft is my next course of action together with a report to the travel company through which our company places its hotel bookings. My subsequent visit to Hotel 53 at York was excellent.

    5
    « Lovely place to stay »

    Stayed here for one night Room was clean and comfortable. Staff very pleasant and helpful. Very close to the center and the cathedral Nice breakfast in a very pleasant restaurant. Would recommend and revisit.

    4
    « GREAT LOCATION »

    within walking distance of everything York has to offer, friendly staff , spacious bedrooms and the breakfast is the best I've had, I would have given it a 5 but I thought the courtyard was a bit of a let down and was told we couldn't park outside even though we had a blue badge but there was cars parked there all night with no badge but it had not put me off I would certainly visit again

    5
    « Best Western »

    Stayed two nights over bank holiday weekend ,could not fault this hotel. All staff very good. Food excellent. Location perfect.Just yards away from city wall,minutes away from York Minster. Will definitely be returning. J&B.

    5
    « Wonderful hotel »

    This was a really great hotel. If I ever make it back I'll be sure to stay here again. I was within walking distance to everything. The lobby was very nice and tastefully decorated aswell. Really enjoyed my stay here.

    5
    « Perfect weekend away for Wife's 40th »

    Chose this Hotel as it seemed ideally located for the centre of York without the need to drive. I was 100% correct. Literally 1 minute walk across the road and through the Town Gate and we were in York. It's about 5 minutes from the Minster, and the rest of York can easily be accessed on foot. The hotel was great, large comfortable executive room, facilities are good and the Breakfast is great. Breakfast was very, very busy as there were a LOT of people staying in the hotel due to a wedding, but the staff coped admirably and the food was still great. The only thing to watch out for is the parking - you can park at the hotel to unload and check in but then you have to park on a Public Car Park. However, the hotel recommended the Foss Bank car park which is next to the hotel and is locked at 8pm so your car is secure. You can buy a pass from the hotel for £12 which covers you from 8pm until 10am the day after, so we booked in on Friday evening and Booked out at 9:45am on Sunday morning and it cost 12 quid, so not too bad. You can then put more time on the car and enjoy York for a few more hours as we did! This is a great Hotel and is ideally situated for the Minster, Night-life and all the Eateries in York. We would definitely use this hotel again.

    5
    « Awsome »

    It was a great place to stay and look forward to going back. The breakfast was always good and the rooms were always kept clean. The staff were nice and helped whenever needed we couldn't have found a better place to have stayed.

  • 5
    « Convenient Location »

    It is a lovely hotel with a convenient location, so that you can simply walk from it right into town. The rooms were spacious, and I especially loved the beds, which I found very comfortable. The breakfast was delicious, and we were provided free bottled water and biscuits in the room.

    4
    « Very satisfactory stay »

    Perfectly situated for work or pleasure in York and reasonably priced for the time of year (April). Comfortable stay and although I ddin't take it up, the option of a special priced meal in their smart looking restaurant struck me as very worth it.

    4
    « Weekend escape »

    Great hotel,perfect location.Check in was 2pm , although we didn't get our room until 3pm .Most annoying especially after a long drive you just want to refresh then get out and explore the city.We were only there for a overnight stay so had planned everything by the clock.

    5
    « Birthday weekend »

    Celebrated my 60th birthday in York . Myself and seven friends stayed in twin rooms at the best western monks bar hotel. Fabulous rooms, fantastic breakfast and friendly staff made our stay very enjoyable. The rooms were of a high standard having been recently refurbished. Definitely recommend this hotel which is close to the city centre .

    3
    « not a bad location »

    just come back from this hotel the hotel was nice but worked out costly 135 pounds for the room and then you had to drive right round the block for parking and that cost 12 pounds and walk back 200 yards back to the hotel to check in no good for anyone disabled

    4
    « Brilliant location »

    Stayed here for a special anniversary with my husband, check in was quick, you pay £12 for the car park, the only thing is that it runs out at 10am the next morning so you have to rush about in the morning to go and extend the ticket if you want to go around York and leave it there a bit longer. Hotel is lovely, bar and eating area very nice. Breakfast is fantastic. Our room was a standard room on the top floor, we found the whole floor to have a strange smell abit like drains. Didn't affect the room though. Well decorated and everything you need in there to have a comfortable stay. Irish man behind bar was very polite and friendly. Literally a 2 minutes walk and your in the main bit for shopping/eating/pubs etc.

    5
    « Best find ever »

    The quality of the service and hotel in general makes this a great place to stay and goes to the top of my list for satisfaction. Staff were all exceptional and the food was excellent. Well worth trying out if you are in York.

    4
    « Great location for York sightseeing. »

    On first site I was pleased we'd been given a suite to stay in. A bedroom with a superkingsize bed and two separate sofa beds for children. However,we weren't informed that the rooms were upstairs once you entered the room door. The sofa beds were in the room at the top of the stairs and we were worried our sleepwalking child might have fallen down them. Luckily he didn't! Breakfast food was good;service wasn't brilliant. Restaurant food choice wasn't great so I'd recommend taking a walk to a restaurant; of which there are loads within a 5/10 minute walk.

    4
    « Close to York Minster, York St John University and the city walls »

    A traditional style hotel in an interesting building with good sized rooms, free wifi, onsite bar with bar meals, car parking, good breakfast selection. Close to the city walls and easy access to shopping and the sights of this beautiful city. Most stays have been for business purposes so I have not spent too much time at the hotel. Only downside can be that it is located at a busy set of traffic lights and, depending on the room, there can be traffic noise.

    5
    « Mum's 90th Birthday Weekend Trip To York »

    Lovely hotel in a great location very near to the centre.Beautiful bedrooms and dinning area.Breakfast and evening meal on the Friday night excellent.All the staff were helpful and friendly but Rachel on the reception was particularly helpful .Mum required a wheelchair to get around York we hired one for a very reasonable price from Shopmobility in York which they delivered Friday and collected Monday ,an excellent service. We would definetly stay at the Monkbar again if visiting York.

  • 5
    « Excellent weekend AGAIN?????? »

    Myself and my wife love coming to York. We have stayed at the monk bar a few times now and it's been FANTASTIC every time. The rooms are lovely, the staff are very friendly. It's is located in a perfect location only a couple of minutes walk to the centre.

    4
    « Not too bad »

    Stayed on Business for a while. Rooms very comfortable but can be noisy next to the main road. Ask for one towards the back. Half decent food in the restaurant but there are cheaper places near by as this is on the edge of the centre of York. Nice old fashioned bar round the corner with live music on the night I went. All in all a pleasant stay

    4
    « Quick visit to York »

    Good hotel, good breakfast (gluten free bread!!!) when I arrived in the evening, I didn't realise the hotel was so light and bright but in the morning I could see the lovely sunny inner courtyard and breakfast was great. My husband always rates a hotel on the sausages and he says they were good!

    4
    « Very good location for York »

    Lovely hotel and room, but the restaurant menu we felt not to our taste.Very slow service from bar food. We found it better to eat out for more choice. Staff very friendly and helpful. It is in an ideal place to explore beautiful York.

    4
    « An very good hotel in an excellent location »

    This hotel is situated just outside the city walls which means that everywhere in central York can be reached on foot. We arrived after a dreadful drive from Surrey in pouring rain and horrible traffic. We found that we had been upgraded from our executive room to a suite. The suite was across a small courtyard and someone helped me over with our suitcases as my husband had gone to park the car. A special rate of £12 a day had been arranged a carpark a couple of minutes away - but there are facilities to stop outside the hotel for loading and unloading. Although the room did not have mini bar, my husband bought drinks from the bar for us to have in the room. There was masses of tea and coffee and some complimentary biscuits. We ate in the hotel the first night - and although it was quite expensive (Surrey/London prices) - our steaks were cooked perfectly (rare) and the chips and vegetables were delicious.Breakfast the next morning was very good with an array of hot and cold food. It was also possible to order, for a small supplement, other food. On the first morning, I had a cheese and mushroom omlette that was lovely. The only tiny complaint that I would have was that in our room we could hear the people walking around above us quite distinctly and because we were on one side of a courtyard, laundry trolleys (or something similar) were being dragged over the cobbles until quite late and also rather early in the morning. Thiis, however, only disturbed us on the Friday night/Saturday morning - and we were not aware of them the other days. Altogether a lovely stay, all the staff were very friendly and did their best to make us feel welcome at all times.

    4
    « Good location »

    Well presented hotel in an ideal location for sightseeing in york. Rooms were big, clean and despite there being a wedding reception on the Saturday evening we were not disturbed. Breakfast was great with plenty of choice of hot and cold food, the restaurant food was good but fairly limited.

    5
    « Weekend Away »

    If you are looking for somewhere to stay in York the BestWestern Monkbar is the hotel to stay in, the location of the hotel is great just 1 minute walk away from the main gate to the city of York. About the hotel the staff are very friendly and helpful ( Reiss what a great guy ) there is free wi-Fi all around the hotel just need the password which you can get from reception, if you are thinking of having breakfast at the hotel? You cannot go wrong! One thing I will say,please ask for your tea and coffee as soon as you are shown to your table . For parking your car there is a car park just 2 minutes away the only thing is it's not free..

    4
    « Very very nice hotel in an excellent location. »

    You couldn't ask for a better location. It is right across the street from one of the main gates into York, and just a short walk to the York Minster. Good shopping on the cobbled streets is just seconds away. The rooms are quiet, even with the hotel being on one of the main routes around York, although is also appears to be on a main route to a hospital as well as there were several sirens throughout our stay. The staff was very helpful, knowledgeable, and friendly. A really good breakfast is provided in their restaurant, and there are good local menu items to choose from for dinner. There was a fee for parking, and it was offsite in a city lot that was half a block away. The lot is locked from 8pm to 8am. There is parking right in front for checking in, but because of the one way streets you need to make a wide swing of several blocks to get to the lot. But this was a very small inconvenience on a very enjoyable stay. Thank you Monkbar !

    5
    « Great Hotel and Great Location »

    My party of 4 visited York for a long weekend. Stayed at Monkbar and once again, it delivered everything I expected and more. Clean and spacious room (recent refurb of the rooms), reasonable price, great location 5 minute walk to centre of York, lots of choice at breakfast. I need to also mention the staff who are a credit to the business, friendly, efficient and nothing too much trouble for them to make the customers stay as enjoyable as possible. Thank you Monkbar!

    4
    « Great location and super breakfast! »

    The Monkbar hotel is situated perfectly for a weekend break in York. Minutes walk from the hotel you are in amongst the beautiful cobbled old streets with York Minster towering above. The hotel itself was lovely, rooms of ample size although the bathroom was on the small size so wouldn't be ideal for anyone a tad overweight. Breakfast was brilliant, not often you get a buffet breakfast that is hot and tastes fresh, despite being busy on Sunday morning, the staff managed it well and continued to replenish the stocks as best they could. Reception staff were lovely too and very helpful. Bar staff on the Saturday night could have been slightly more alert, I was standing at the bar for a good while whilst 2 staff continued to tidy the bar completely ignoring my presence. Eventually I had to ask to be served! This was a tad disappointing considering everyone else had been brilliant. Another negative was the design of the shower heads, ours fell on my head whilst in the shower as the shower head holder was clearly not an appropriate fitting for the weight and pressure of the water from the shower. This could cause bigger injury but luckily it didn't. I did mention this to reception and hopefully something will be done to correct.

  • 5
    « Excellent hotel in the centre of York »

    Newly renovated, I would highly recommend this central hotel. The facilities were excellent and the staff helpful and friendly. The room was large and airy with flat screen tv and free wifi. The breakfast was substantial and the breakfast room clean and civilised. The only down side was the fairly expensive parking fee.

    4
    « Nice hotel close to the centre »

    Friendly Staff all round, Nice clean rooms and a 5-10 minute walk to the centre. Only minor problem was creaking floors in the corridors when people walked past made it sound like they were walking round your bed .

    5
    « Lovely hotel »

    Just had a three night stay in the monkbar we recommend this hotel nice big bed room has tea and coffee, tv and breakfast was high quality. The hotel is just behind york minster every attraction is in walking distance the staff are very friendly and helpful we will stay at the monkbar again

    4
    « Family of 4 overnight + Breakfast / GOOD »

    The recent face lift to the hotel has indeed done wonders and the room on a balcony and facility was well rounded comfortable and made available for 14:00hrs. Lack of parking was an issue well known in advance, got the £12 for 26hrs Foss Bank Car park ticket and thought problem solved as car park literally 100m if that. Only problem car park closed 9pm and didn't know or get advised! Problem solved as allowed to park in front of hotel. I love it when things go bad and a business can resolve it quickly and efficiently. Turns out not supposed to do this and a key is available for the car park 24hrs. Staff Knowledge... But hey car was close by all night and next day. Breakfast was crowded and bustling. This was remarkable poor for selection and breadth. However the cooked patisseries and cooked breakfast very well done and delicious, just range is less than a premier inn which was a surprise for an up coming hotel with no pool or spa or parking! On the whole important stuff, room very good, no noise complaints, kids very happy and loved the environment.

    5
    « Good location, great for a weekend get away!! »

    Me and my partner stayed here for a 3 day weekend. The hotel was clean and tidy and staff were very friendly. The hotel itself is in a good location with five minute walk into the town of York. The restaurant food is of a good standard but can be a la carte so if you fancy your traditional favourites the bar menu is equally as nice and excellent standard. The bar lounge area I'd very comfy and great to relax and enjoy a few drinks after a busy day of sight seeing. If the hotel menus don't catch your eye there are plenty of pubs and restaurants in York town to eat. The room we stayed in was clean and replenished with fresh towels if you needed them. Definately would stay here again.

    4
    « Newly re-furbised hotel that's top drawer »

    This was my first visit to the hotel but I'd definitely stay again. From what i can gather, the hotel has had a lot of money spent on it and the re-design has been done really well. The bedrooms are spacious, fresh and clean (maybe put irons in each room guys) and the public areas and bar are equally as tastefully done giving a really cool feel to the place. I highly recommend the food, having had a superb evening meal and if you have breakfast the Eggs Benedict are an absolutely must. Location wise its excellent, being just a few minutes from the Minster and the other city attractions. Although there is no car park at the hotel there is a large drop off area which allows you to check in , dump the bags and get yourself a permit for the secure car park which is literally a 2 minute walk. Monkbar was a great find!

    4
    « York Weekend - April 2016 »

    We found the hotel very clean and the staff were friendly and polite. Excellent location for dining, drinking, shopping and for the minster. The only drawback was there is no onsite parking, nearest parking was 4 minutes walk away, and cost £12.

    3
    « Disorganised breakfast service otherwise great »

    Here on business. Lovely clean hotel with welcoming reception and restaurant staff. The breakfast food itself looked very good but I was not served coffee despite asking three times during which others got served before me or not at all. Luckily i had a pre filled filter cup in my room which i went back to get so i could then eat. Some toast arrived after about 20mins but no butter so a table nearby gave me the bit they had left. There seemed to be a lot of busyness without much efficiency.

    5
    « Perfect for a short stay »

    We recently visited York for my wife's birthday and stayed in the Best Western Monkbar Hotel. Our room was clean and nicely decorated. The location was excellent, there were plenty of restaurants and pubs nearby. The beds were comfortable and even though our room was at the front of the hotel where the road passes by we both had a good nights sleep. All of the staff we met were friendly and helpful. We had breakfast at the hotel and we must say that it was the best buffet breakfast we have seen, hot, tasty fresh food and a nicely decorated dining room. Could not fault anything.

    5
    « Lovely Hotel right in the heart of York »

    The Hotel was a treat. Rooms are spacious, very clean and well decorated. It is fresh and inviting, and the bar area is great to relax and enjoy a well desevered break after a day in York. Situated within 5 minute walk from York Minster, it couldn't be in a better place. The car Park is a secure Car park within a 5 min walk from Hotel, who also offer permits for the CarPark. Rooms had fresh towels daily, Hairdryer, Kettle with tea, coffee, chocolate and biscuits. White sheets and Duvet on the Beds. Our room was overlooking the road, but was very quiet at night. Staff are friendly and welcoming. Great Hotel, will definitely visit again

  • 5
    « Monkbar York »

    Excellent location, just a few minutes walk from the Minster and a variety of restaurants and pubs. Very well refurbished our twin room (315) was spacious and comfortable. Stayed three nights and was delighted with the room and service. Would definitely stay here again. There was a good selection of food available for breakfast, although the black pudding needs upgrading!

    5
    « TRUE REVIEW »

    We stayed here end of march for two nights with superbreaks .First of all the parking is no longer subsidized by the hotel and is currently £12 not £5 per day so please bear this in mind. That was my only gripe, the hotel is beautifully refurbished and the staff were great.SPECIAL THANKS to the head waiter who was really helpful and pointed out places of interest in York to visit. The food was outstanding especially the steaks which were flame/char grilled to perfection,top marks to the chef.Breakfast was faultless . Little pointer- if you struggle with stairs please let reception know as some rooms only have stair access , and being on a main road expect a bit of traffic noise. I WOULD DEFINITELY STAY HERE AGAIN!!!!!!

    5
    « Family trip to York »

    The BW Monkbar Hotel provided the perfect location and accommodation for our family trip to York to celebrate a relative's Golden Wedding. The hotel has changed a lot since I stayed there in 2008, the new decor and spacious rooms were perfect in every way. The specially adapted room for one of our party was also excellent. All the staff, especially at the reception desk, were professional, polite and extremely helpful, sorting everything out very quickly and efficiently. All-in-all this was a great place to stay.

    5
    « Wedding Anniversary Break »

    Stayed here for a 2 night stay as we had previously stayed in 2013 and has been refurbished to a high standard, we thought the hotel was situated in a very good position for the centre. On arrival we were slightly disappointed as the car park had been built on and didn't know where we could park but the friendly receptionist explained where the nearest one was situated and we paid her £24.00 for our 2 day stay it was only a 2 or 3 minute walk away which was good. We found the breakfast was excellent with a good choice and very friendly staff. We thoroughly enjoyed our visit and would not hesitate to recommend to family and friends and will book again next time we are visiting York.

    4
    « Great food »

    It was an ok stay, it was a comfy room. The service was very good, but the breakfasts were amazing. The room was rather noisy being on the front of the hotel and it being on a main road. It was great for touring the city and the wall's.

    5
    « Great value »

    After deciding on the spur of the moment to visit York for Easter weekend and finding our usual hotels were fully booked we were lucky enough to find ourselves booking into the Monkbar Hotel. We were not disappointed, our room was in the town house and we found it very comfortable and quiet. It was beautifully decorated and spotlessly clean with a huge bathroom complete with bath. We were able to leave our car outside reception while we booked in and unloaded our bags and then the receptionist directed us to a nearby car park which we found to be very convenient. We enjoyed eating in the restaurant and thought the staff were very friendly and efficient. The breakfasts were delicious. We will certainly add this to our list of places to stay in York, it ticked all of our boxes.

    5
    « Wedding Success »

    I am pleased to say that my daughter and son-in-law's wedding on the 19th March 2016 at this fabulous hotel was a complete success. All of the staff from the managers to the waiting staff helped to make this very special occasion a day to remember. The food was delicious, the bar staff were very efficient and the whole day and night was perfect. Our room had a very comfortable King sized bed with a teriffic en-suite, with a walk in shower. Breakfast was plentiful and very tasty. I would highly recommend this Hotel to anyone considering a visit to York, the location is perfect.

    5
    « Ideal city hotel »

    My wife and visited for a city break after a very stressful week. The hotel was great and in such a perfect location, literally 2 minutes walk from the main attractions. The rooms were warm and clean, breakfast buffet was well stocked and delicious. The only downside which I'm sure is mentioned a lot is the lack of on site parking. However we parked at the NCP Stone bar which was £5 for 24 hours on a weekend. We will definitely come again

    5
    « EXCELLENT CITY HOTEL TICKS ALL THE BOXES. »

    Stayed here before refurbishment 2 years ago. The Hotel now is different class rooms lovely, amazing staff, reception, bar, and waiters. Drink prices very reasonable, and one of the best Breakfasts ever. Will stop here again.

    3
    « Good location, not so good nights sleep »

    Just visited this hotel for an overnight stay. On arrival was impressed with reception, and speed of check in, car parking is literally a minutes walk safe and secure. Fantastic location, couldn't be closer to York. However, the disappointment started when we got into our room, we had booked an executive King view, the view was of the busy main road, the noise was un bare able, the "King" bed was two singles pushed together which created a uncomfortable wedge. I went down to reception to see if there was another room available, there was a couple in front of me complaining about the very same, girl on reception didn't seemed shocked, and looking at the many reviews on here road noise is a common complaint, the hotel needs to invest in triple glazing, no amount of new decoration or furniture will make up for a bad nights sleep! However we were given key to a suite to check if this was any better, it was much quieter. I was pleased and impressed with the speediness this was dealt with, and due to having a table booked quickly got ready and left. However on returning to our room to sleep, we came across our next disappointment, the bed! While this was a king size, it was hard like lying on a slab of wood, the pillows were cheap and extremely uncomfortable! Neither of us slept! Added to this you could hear everything from room upstairs pots the soil pipe ran through our room, this ran water for a good 10 mins after each flush, that said breakfast was good. Overall I was disappointed with this hotel, it's a shame as looks good after refurb, is in a fab location, breakfast was very good, staff very helpful and pleasant but the beds and therefore lack of sleep really let it down! As does the noise from traffic at front of the hotel. I didn't see point in complaining further, I'm a customer care manager and hate to complain, so did not mention the bed, noise from room above and soil pipe to reception on check out.

  • 4
    « Great location »

    Great refurbished hotel 2 minutes into the centre. Nice size rooms and very very clean. Could do with a slightly more comfortable bed - but generally very good. Breakfast is excellent with good service. I had dinner there and it was delicious. This is definitely my first choice hotel in York. Wifi is slow, so not really sure why its not dealt with. there were some problems with the TV signal which has now been sorted.

    5
    « beautiful refurb »

    stayed here for the 5th time, just been refurbished and it looks amazing, staff very helpful rooms beautiful and breakfast definitely worth having. we arrived very early and our room wasn't ready, when returning later, suitcases had already been taken to our room, which I thought was a nice touch, first time I have ate dinner in the restaurant, and was not disappointed, again staff were very attentive and the quality was exceptional, rooms have a decent hairdryer tea coffee biscuits and bottled water safe in rooms, plenty of toiletries, tissues lovely large mirrors only one niggle- that there could be brighter lighting for us ladies trying to put on make up, other than that a fab hotel

    5
    « My Sons wedding! »

    My son & his wife got married at the monkbar on Saturday 6th March. From the moment we arrived ( early) they couldn't do enough for us all. They kept our luggage safe until our room was ready. The room was beautiful, we were in room 113. The refurb at the hotel is stunning. As we entered the hotel we were given a sample of their gin, I had the tea gin which was lovely. The gentleman who served us was lovely, he was the same person who served us our breakfast on the following two mornings. It's the little things that matter in a hotel room, from the sewing kit, shoe shine to the decent toilet roll!! The wedding itself was just so lovely, the room we used looked amazing. It was very relaxing to get ready in the hotel, not to worry about transport or weather. There is a lovely courtyard in the middle of the hotel which was handy for the smokers. Room 113 overlooks the side of the hotel and the only noise we heard was the bottles going out or the laundry cages being moved but neither disturbed us. The room had tea, coffee, hot chocolate and bottles of water. The bathroom ( shower) had the usual samples plus moisturiser and tissues. My daughter had a family room which she said was massive, sadly she missed breakfast on both mornings as she was poorly, only just making it to the wedding and then having to retire early to her room.

    2
    « Disappointed. Loud noises kept us awake »

    We were feeling really positive when we first arrived at our beautifully furnished room, with it's fantastic location. Unfortunately, in the top floor room of the town house block (room 8) there was a really loud tapping and scratching sound which went on all through the night. We suspect this was to due the heating or plumbing? We tried to sleep all night with pillows over our heads to keep the sounds out, but ended up having a terrible and interrupted nights sleep. It was a real shame.

    4
    « Great location »

    We stayed at the Monkbar as we were attending a wedding there. The hotel is good with a great restaurant and very friendly and helpful staff. A great location too, just a short walk from a car park and York city centre. we would certainly stay here again.

    4
    « Great location and staff »

    Very good location and the staff are very attentive. Good breakfast. Disappointing that there is no on-site parking although here is parking close by; this is £12 for 24hrs which you will need to cost into your trip.

    4
    « Good Location »

    The Best Western has been refurbished to a high standard, both the public areas and the rooms look very nice. The breakfast was excellent for buffet-style and the location is great for the city. Gin Saturday is a bonus!

    5
    « Convenient for city centre and a very warm welcome »

    Located just outside the city walls with very convenient and good value parking arrangements at the local multi-storey, we stayed here for a 2 night leisure break. The welcome at reception was warm, the room even more so (but the radiator has a thermostat which you can turn down!). The newly refurbished room was very pleasant and clean, the bathroom tidy and very adequate. You'd have to be particularly jaded to find fault with any of the offering. Breakfast (included in the leisure break) was comprehensive and buffet style - help yourself. The staff again were well organised, polite and efficient. As a package it was tremendous value for money and we will definitely be coming back.

    3
    « A night in York »

    Opon arriving at the hotel at 11am we checked in and was given a permit for the car park nearby, we left and drove to the Designer Outlet for shopping & a bite to eat. We arrived back at the hotel at 1.30pm and let the reception know we would wait in the bar until 2pm when you can gain access to your room, I was at that point told we were given the wrong room to which the receptionist changed and was told we'd have to wait until 2.15 as the room was still being cleaned. The room was spacious & clean with nice decor and a view of the court yard the only thing I can fault is the walls are paper thin, you can actually hear next door on the toilet. The location is perfect 2 minutes walk into the town with plenty to do and see. We had breakfast the next morning which consisted of buffet style English breakfast along with cereals, fresh fruit & yoghurt, pastries, fresh juices & tea & coffee which was a lovely way to end our break before heading home. The hotel is nicely decorated. Would I recommend this hotel? Definitely the location for me was perfect

    4
    « Great Location and Great Personal Attention »

    The BW Monkbar is located just outside the Monkbar Gate. The rooms are contemporary in design and most comfortable.The most impressive feature is the cordiality and outstanding service of reception services. They are most sincere in wanting to provide you with any type of assistance or information you may need during your stay. Call on them for any assistance because they are actually disappointed if you do not. The attached restaurant "Yorkshire Grill" has a young but a creative/talented chef. The only suggestion I could make is the Hotel is in need of additional room keeping staff as the amount of work assigned is overwhelming and diminishes their efficiency.

  • 5
    « Lovely Hotel »

    The hotel location is excellent. Reception staff were very helpful and polite, on arrival they gave us a choice of two rooms and let us view them both. The family room we chose was spacious with a seating area, a nice bathroom with power shower. The hotel lobby/bar area is tastefully decorated and is furnished with lovely comfy chairs. Breakfast was plentiful, hot and tasty. The hotel was spotlessly clean. On our last night we had a problem with the electric sockets, we informed reception and they sent a maintenance man immediately, unfortunately he couldn't fix the problem that night so they gave us a reduction of £45.00 off the bill for the inconvenience. I would definitely stop here again.

    5
    « Girls weekend break »

    We arrived at the best western on the Saturday 12 March and stayed for two nights . We had a family room for 3 of us . Room spotless . Location couldn't be better , staff very pleasant . The breakfast was so lovely scrambled eggs to die for . Complements to the chef and the waiters very pleasant . Super weather which was a bonus .

    3
    « Lots of Pluses but avoid room 101 »

    Lots of good things about this hotel. Good price, very hepful staff BUT I was in Room 101 which is right next to the very noisy lift. When i complained it was very clear that they are 100% aware that this is a poor room They may well have other noisy rooms so ask on check in .

    5
    « Great venue »

    This hotel is well placed for accessing city centre shops, bars and amenities. The staff are very pleasant and helpful, going over and above the norm. Our room was ready early and was spacious and comfortable. Lunch was delicious and the bonus of making a start on working through the gin menu was a delight. Evening meal was the first night of a new menu, flavours, quality and service was superb. Breakfast was among the best I've ever had in an hotel and I've stayed at quite a few. The range of fresh fruit was large and the buffet style cooked breakfast was extensive, including veggie sausages. Altogether a great experience for my friend and I to celebrate her birthday. I wouldn't hesitate to recommend.

    5
    « Lovely weekend stay »

    My partner and I stayed here for 1 night due to attending an event at the grand opera house. We arrived on a Saturday afternoon and a wedding reception was taking place - reception very busy! However we were seen straight away reception staff lovely. Our room was decorated beautifully although it was absolutely FREEZING so we turned on all the radiators and went out for a few hours! When we returned it had warmed up nicely. This hotel is a small walk away from the centre so in a great location. There is no parking at the hotel but a reduced ticket price is provided from the hotel for a car park a few minutes down the road. Lastly the breakfast was delicious! Plenty of choice and staff very good. We would recommend this hotel to family and friends and would stay here again

    4
    « Good room, great staff, disappointment managed well »

    Great hotel for a weekend or short break. Our delux / superior room was spacious and had a view of the Minster. The one issue I had at breakfast was dealt with without any quibble. On arrival, we found that the hotel car park no longer exists, but there are parking bays for unloading. I needed a charging point for my plug in hybrid car, and the hotel used to have these but no longer, so I had to go to one of the York City charging points (free to park if charging overnight). The hotel receptionist (Carly) deserves a special mention for being very helpful on this. The room was spacious and comfortable, though could have done with 1 more comfy chair, and a wider bed. The bathroom only had a shower - a really nice walk-in one - so for those who like a bath make sure you check this when booking. The room was very warm, and needed the radiator turning down, but once we did this it was a comfortable temperature for March. Breakfast had a good spread in a very nice environment, but my Smoked Haddock fishcake had almost no Smoked Haddock in it. I complained, as I had paid extra for it, and was refunded immediately without any quibble. The location of the hotel is excellent. It is just by the gate in the walls nearest the Minster, and it is a quick walk to all the sights in the centre. Being outside the walls makes the rooms slightly cheaper than the Best Western inside the walls by the Minster, with little disadvantage. In summary, I think the title of this review says it all - Good hotel, great staff, and my one disappointment was handled quickly and well.

    5
    « Weekend in York »

    Hotel was excellent well placed and just a stroll into the city centre. On a very cold weekend the hotel and our room was warm and cosy.We had a meal in the hotel restaurant on the first night (this was part of a two night package with suprbreaks). The meal was very good not massive portions but good quality and the wine was excellent, breakfast was buffet style with a good choice and good quality food. The staff were very friendly and helpful, I would definitely recommend this hotel and a trip to York

    5
    « Fantastic Hotel »

    Having stayed here 23 yrs ago i thought we would try it again. Stopped weekend and have to say it was fantastic. Hotel had changed a lot and was much bigger than previous. Staff were welcoming, rooms were very nice and breakfast was fantastic. Very handy for town but lovely and quiet at night. Would definately recommend and will definitely be staying here again..

    5
    « Birthday »

    Just got back from the best yesterday myself and boyfriend stayed here for two night, the hotel is lovely, the rooms are lovely and clean and the staff are friendly, the breakfast is very nice , we had a evening meal in the restaurant which was gorgeous, and a must, to my surprise we also got engaged which top the weekend. The hotel is minutes from the town and all the attractions of york , would definitely go back and would highly recommend this hotel .

    5
    « Monkbar hotel & staff in York »

    Came for a short break and this was by far one of the best hotels we have stayed in. The staff are very friendly and helpful. They cannot do enough for you. The food in the hotel restaurant was fantastic. Wide range of choice at breakfast where the staff went out of their way to assist you. The rooms were very clean and adequate for the duration of our stay. From the moment we arrived the staff went out of their way to make us feel welcome. We would definitely stay here again

  • 5
    « 60th Birthday Leisure Break »

    This 2 night stay was partly to celebrate my wife's 60th birthday. We found the hotel very comfortable, clean and superbly presented, having been recently reburbished. We were delighted to find a small complimentary gift and birthday card in our room on arrival. We ate in the hotel restaurant on the first night, finding great value for money and high quality food. The breakfasts were superb, with an excellent choice of fresh fruits, breads and pastries, plus 'full english' items all available on an extensive buffet. Very pleased overall and, given it's fantastic location, would certainly recommend for a city break to York.

    5
    « Comfortable, spacious and great location. »

    This hotel is well situated just outside the City Walls. Car parking means dropping off at the hotel and driving around the block, then a two minute walk back. The room was spacious, quiet and comfortable. Breakfast was self service with waiters serving drinks. The range and quality of the food were excellent. I was in a hurry, which the waitress noticed, so she offered to pour my hot coffee into a heatproof container for me to take away. Friendly and helpful staff. Highly recommended.

    4
    « Good place in central York. »

    Check in was a smooth affair. I was heading towards my room in a matter of minutes. The room was large, with a comfortable bed and had quite clearly been recently refurbished. The bathroom was immaculately clean, with a good shower and good water pressure. Breakfast was plentiful and enjoyable and a good start to the day. Overall, a perfect location for my needs, with a good price for a comfortable stay. Slight negative that the hotel doesn't have it's own car park, but not entirely unexpected due to being in central York. However, there is cheap and plentiful car parking in a public car park next door to the hotel.

    4
    « A night in York »

    We would stay here again. The welcome was warm and the staff were friendly. The room was immaculate, if the décor not to our taste (not important). Personally we found the bed a little hard. The buffet breakfast was of good quality and plentiful, though I would have liked it to be hotter. (My family do complain that I serve mouth burning food). The hotel is well positioned for wandering around York and enjoying the wonderful city. Our room was at the back so very quiet, but no view. A nice hotel.

    4
    « Excellent location at a very fair price »

    The location is wonderful and the hotel has been refurbished to a high standard. Our room was large, clean and very comfortable. Our only problem was that our room (Room 17 on the second floor) was not sufficiently sound-proofed and it sounded like someone was running up and down on the floor above directly above our bedroom. We couldn't work out if the corridor was above or another room! We would recommend therefore getting a room on the top floor. Breakfast was included and was perfectly fine.

    1
    « Hotel closed to city centre »

    We ended up at this Best Western because the one we wanted to stay was fully booked and still to wanted to stay close to the City walls While staying in in the Hotel we came across several problems to the room we were allocated : 1. No car parking on site and you have a walk of .5 mile in all weathers 2. We were in a first floor room which was very nic but the staircase is very small when you are trying to get large cases down or up the stairs as stairs finish very close to an inward closing door 3. They have put other rooms across the top of our room with the staircase going up through our bedroom above so there, was a family with young children in and they played up and down the stairs all afternoon. 4. There is also very little, insulation between the 2 floors and every time the kids jumped off the beds the whole room shook. 5. Across the courtyard their are 3 large Extractors that vent the the Function room and these ran all night and the noise comes up and straight through the windows. 6. We also found the there was no shelving in the Bathroom so all toiletries have to be left on the floor and we were surprised that the bathroom was very spacious

    4
    « Nice Location »

    Great place to stay if visiting york. Quiet location but very close to everything. Has no carpark but the NCP is very close being a 2 minute walk and £12 to park the car for 24 hours seems fair. The hotel has many rooms but feels quiet small and cosy. The staff were very nice and do their best to make you feel welcome.

    5
    « Fantastic hotel and so local »

    Superb hotel located within easy walking distance of York centre, smart, comfortable with great rooms and a very nice bar area, breakfast are vary varied with great choice and staff are very friendly. Well done

    5
    « Perfect little getaway »

    Stayed here for a night in November with my boyfriend and had the most amazing time. Such a nice getaway for us as well as being so close to the main shopping areas. The hotel was spotless and looked as though it had been refurbished very recently. The refurbishment gave the hotel a pretty jazzy look, but was still warm and welcoming. The staff were amazing, polite and attentive. Would definitely recommend to family, friends and those looking to get away with their loved ones!

    5
    « Group booking »

    This hotel was fabulous, there were 16 of us staying & the service was excellent throughout! From booking with the group booking team, to the front desk staff on arrival to the team at breakfast. The hotel was lovely, rooms great & breakfast very nice. The staff were all so helpful in particular at breakfast when 2 very kind staff moved tables (without being asked) so we could sit together. Cannot fault!

  • 4
    « The best breakfast! »

    A great central location makes The Monkbar an excellant base for touring York - perfect for a weekend away, Have stayed here before and the recent refurb makes the hotel even better. The star of the show is the fantastic breakfast - this is a masterclass on how to get a buffet breakfast right and the service (how smartly dressed the staff are!)was excellant - even on a busy weekend. A feat no doubt aided by the excellent supervision of Gary.

    5
    « Super facilities »

    Lovely room and great breakfast served by attentive staff. This was the first occasion on which we had needed to ask for facilities for the disabled. We were given a disabled room in the Town House annexe. The room itself was huge - plenty of room to manoeuvre a wheelchair if needed. The bathroom contained a wet room-style shower and a corner bath - the bath shape made getting into and out of the bath much easier. Reception staff were friendly and very informative regarding overnight parking and charges ( a local council car park is used and is free if you have a Blue Badge). Look forward to returning soon!

    3
    « A good base for York centre. »

    I have stayed here a few times and the service, rooms and breakfast have always been good. The original attraction was on site car parking, but in the last year the car park has been built on and the local car park (5 minute walk away) costs £12 overnight until 10am and then £1.10 an hour after that. On top of room and breakfast at over £100 it is not longer good value.

    4
    « Fabulous breakfast & great location »

    Comfortable, central, hot and tasty fresh full English breakfast. We have stayed here on several occasions now and it never disappoints. Gary our waiter seemed to be there for every shift with a smile and ready to help us. Great location for sight seeing and shopping. Would definitely recommend.

    3
    « If we come back to York we will look elsewhere »

    This hotel is in a good location with it being just a 5 minute walk into the city centre. Our room was a good size with a comfortable bed. The bathroom was basic (shower was not very powerful). However.. we stayed in room 47 and were not happy with music being played after 12 when we had to be up early (we did not know where the music was coming from!). So my partner went down to reception and the member of staff informed him that below our room was an Indian restaurant and if we wanted the music to be turned down we had to go in there and request it ourselves as it was "nothing the hotel could do". He was not very happy with the way he was spoken to and I'm certain it should be the hotels problem if you have rooms above the restaurant but hey ho.. There is free WIFI which worked perfectly from our room. We did not try the breakfast so cannot comment on that. There is no free parking for residents so prepare to pay £12 a day at a car park close by if you are coming by car.

    3
    « Not so squeaky clean »

    My hubby booked this hotel for my birthday. 1 night away. He booked a double room and mentioned it was my birthday just to see if we could get anything complementary or a cheeky upgrade. When we checked in we were told that there was no parking on site. We had to pay £12 and is was down the road. Upon booking we were not advised of this and there was nothing on the website to advise of this. Reception advised this was due to the new refurbished areas and rooms. We collected our room keys and went to our room, opened the door and found 2 single beds , my reaction was shock! My hubby quickly went downstairs to reception and they advised the computer had not been updated. We were given new keys and went to another room. Lovely large bed, average bathroom with shower. However there was a large stain on the carpet in the bedroom,I advised reception that we had not done it and she advised she would advise the housekeeping. The room was very dusty and there were long hairs on some of the chairs and it was unpleasant. We left the room to explore york and I told reception that the room was not in s good state, she said il get housekeeping up and get then to clean! Well we returned and the only difference was that they had vacuumed up, dust and hair still there. Entertainment that night was half price for hotel guests £5.00 comedy night! Well the compare was funnier than the comedians , they went for shock instead humour! I swear and curse but there language was atrocious and they were not funny to my husband and I. I also needed to use the bathroom when the comedy night was on there was a block of toilets we were to use, not one of them had toilet paper in them! I went to reception and had to tell them. I was not impressed at all. Breakfast was ok , staff couldn't understand English very well But we managed. Upon check out I asked for a form for feedback and I was promptly advised we don't do one! We checked out and left.

    4
    « Value for money »

    Not too far to walk from station with light luggage for 2 night break. Very convenient spot for the city centre albeit fronting a busy crossroads. It's clear quite a lot of money has been spent on improvements albeit there are a few niggles. Friendly and helpful staff- Gary in the bar/restaurant deserves special mention for going the extra mile. Bar pleasant and reasonably well stocked. Sitting out areas pleasant and generously provided with daily newspapers. Breakfasts absolutely first rate albeit toast, tea and coffee a bit erratic and small supplement for some specially prepared dishes. Room itself very large and reasonably well equipped with especially large and comfortable bed and nice details like tea/coffee/biscuits/mineral water, sofa, card table, reasonable lighting. Unfortunately the room overlooked the aforesaid crossroads so there was a lot of traffic noise. Floorboards from corridor and room above very squeaky and intrusive especially as we seemed to have at least one small elephant keen on nocturnal tap dancing above us, so sleep quality was not the best. Lack of drawer space is an issue for which there is no need in the light of the size of the room and the ensuite for a hotel of this purported quality was at best indifferent- heating and lighting were permanently on with no way to switch them off, no grab rail in small and slippery bath, cheap, plastic toilet seat and cover and no shelves to store toiletries etc. Disappointed at very limited channels on TV. I wouldn't expect pay to view channels, but no ITV? Thank goodness there was a pub opposite showing the rugby! Notwithstanding the niggles I thought the B&B rate for a double room over the Valentine Day weekend was value for money and would stay here again but would exercise more care in choice of room and date.

    4
    « A nicely refurbished hotel that's comfortable and quiet »

    I stayed in this BW as it was close to the city centre and had good rates and just expected the usual 3* experience. But the hotel has clearly been recently refurbished and is open and airy. The staff were friendly and helpful and the breakfast ample and good. For my one night stay I found my room reasonable sized (shower no bath) and I was delighted that there was free wifi and the windows would open! So a great experience and would be good for business or for a romantic break.

    5
    « Stunning refurbished and great location »

    Stayed on business trip and was very impressed by the new decor and layout. Location was ideal for wandering into the old part of town and many bars and restaurants. Would recommend for anyone coming to visit young or old.

    5
    « Awesome »

    I booked this hotel for my partner and myself for valentines weekend. I booked it over the phone as there were some finer details i wanted to sort out - Nikki in reservation was extremely helpful - went out of her way to help and also Lynn in events was extremely helpful arranging for flowers to be in the room for when we got there. Could not have asked for better service. The room was fab, breakfast was good - certainly set us up for the day to roam around city which was literally a stones throw away. Would definitely stay here again when we return to York. Some outside heaters would be nice in the courtyard as it is very nice out there and to truly enjoy and chill in the winter that would make it perfect.

  • 4
    « Valentines weekend »

    Upgraded hotel rooms well decorated comfortable and superb ambiance. Pity about road noise outside our room.food at breakfast was excellent shame the only service element coffee and toast was a disaster four times we tried certainly put us off using what looked like a good restraunt for a evening meal

    5
    « Great hotel, would highly recommend »

    Me and my husband stayed here for one night. Check in was 2pm but I was informed that they had had a really busy morning and room wasn't quite ready but if we wanted to go out we were allowed to leave our bags and they would be in our room when we got back. Was really pleased with this. The hotel it self has recently been refurbed and looks very fresh and stylish. The staff very professional and friendly. Our room was gorgeous. We only booked a standard double but it was nice and big and very well decorated. Everything clean and well maintained. Close to the Minster. 10/15 min walk from the train station. Taxi from station to the hotel cost £5.50. Definitely going to stay here again!!

    4
    « Nice »

    Situated close to the minister and center of York, so not far away from everything. We got a taxi from the train station and it cost us £5.50. The place itself had clean rooms, good staff and would certainly come again.. While here i only used the bar and it wasn't ridiculously priced for drinks.

    4
    « Good - but wifi not working »

    Recently refurbished, nice clean hotel. Breakfast was excellent with very friendly, efficient service. We were on the 3rd floor and the promised wi-fi was very weak so it connected only intermittently. That is NOT acceptable these days. Bed was comfy. Unfortunately there was a Gideons left in the drawer. Why hotels in the 21st century still allow this proselytising is beyond me. Otherwise great.

    5
    « Lovely hotel »

    Would recommend... Comfortable and accommodating hotel.. Near to all amenities. Stayed one night.. Would definitely return. Very clean and friendly staff. All newly refurbished, very tasteful. Be back again soon.

    4
    « Headache »

    Everything in the room was tidied away in the wardrobe, including the warm drinks tray. Unfortunately, while taking the tray out, I bumped my head on a badly placed shelf. My colleague, staying at the same time, also did the same in her room....a design fault if ever there was one. Also, there was a lack of sanitary disposal bags in the bathroom, not acceptable these days. At breakfast, the staff were very efficient, the waiter even remembering on the second day that I'd requested porridge previously.

    5
    « Well worth the 4* rating now all the work is finished »

    Our 1st time back since all the work upgrading the bar, lounge and dining rooms has been completed and the public areas are now well worth a 4* rating (location helps as well). Pity the lifts weren't renewed though as the one nearest reception is still slow and a bit 'jerky' at times. No doubt at some point they will be improved. The reception/lounge/bar and dining room are now very bright and modern, but comfortable and could be deemed 'boutique style' but isn't promoted as such as far as I am aware.. The King size room we stayed in though was a bit 'bland' compared to the newly refurbished 'Executive' one we stayed in, but was still large and comfortable. Sunday Night special rate is excellent value at £109 which includes Dinner and Breakfast so well worth making your stay a bit longer.

    5
    « Fantastic Hotel. »

    My wife and I have just returned from a two day break to celebrate her 60th birthday at the Monkbar Hotel. The whole experience at the hotel was great from our arrival until our departure. It is clear that a great deal has been spent on refurbishing the establishment. All the public area are bright and clean and our room was huge. I had contacted the hotel to ask for a restaurant menu as I was not able to access it on my Ipad and had mentioned that it was my wife's birthday, when we got to the room we found a birthday card for my wife, a very nice tought. We ate at the hotel on both nights and the food and service was excellent. I would thoroughly recommend this hotel to anyone wanting a short break in York. I would also recommend that anyone wanting to stay at the hotel should consider joining the Best Western rewards scheme which is free and can be done on line, by doing this we saved in the region of £40.00 compared to any other booking system.

    5
    « Christmas day meal - very good »

    This is our second visit on Christmas day. First time was a couple of years ago before the refurbishment and on both occasions we were not disappointed. The food was excellent. I see someone reviewed them as small portions, well two of my party are big eaters and they both said they had ample food; All of us were happy with portion sizes. We had a wide variety of what was on the menu between us, including vegetarian, and it was all well received and tasty. Apart from one of the waitresses appearing to not want to be at work, the service was efficient and friendly. One particular member of staff greeted customers with the widest smile, that never seemed to leave his face. Father Christmas was received well and adds a lovely touch to the day; we all received a gift of Bettys biscuits. He was a very good looking Father Christmas who exchanged a bit of friendly banter and he did an excellent job in the role. Thank you to all the staff for giving up some of their Christmas day to help make that of others very enjoyable. The refurbishment looks very nice and well done. The canapés were not offered on arrival this year but the free glass of Champers is still on offer. Our gift two years ago was 3 x preserves and this time biscuits but its the thought that counts and I think it is great for customer relations. Keep up the good work and we will no doubt be back at some point in the future.

    5
    « Great Hotel »

    Very nice hotel, good atmosphere, good food and great service from all the staff. Very welcoming and friendly. Nice to see local produce on the menu and a some local drinks at the bar including 2 real Ales. Very nice and not stupidly priced like you find in some hotels. Only niggle was the nice new beds are a bit too firm for us. But if in the area again we will be back, very enjoyable

  • 5
    « Great weekend in a friendly hotel. »

    Had a great weekend away at the Monkbar hotel. Staff were very helpful and went out of their way to make us feel welcome, especially Gary and Louise who guided us through their wonderful gin menu! Would recommend the gin with chilli. Room was very comfortable and food was excellent. Only point we would make is that it would be good to have a handrail for the bath. But you can request a room with a walk in shower so bear that in mind if you have mobility problems. All in all a fun, relaxing weekend made perfect by the great bar staff. Cheers Gary and Louise!

    5
    « Great location »

    My wife and I go to York every now and then and have stayed in several hotels. Monkbar was by far the best combination of price, quality, and location. Just outside the walls of the city, its An honest 5 minute walk into the "city" and you will find pleanty of places yo eat and drink near by. The staff where very friendly. This trip was for our anniverary and there was even a card waiting for is in our room. The room was very nice, well decorated, and clean. Bottled water, tea and coffee provided. Nice bathroom with large walk in shower. We had booked a standard double, but I asked at check out, and was informed we had been upgraded to a superior double because the hotel was getting full. Parking can be an issue, none on site and the and at £12 a day, local parking isnt cheep. Only £5 a day at a nearby pub. The best price we could find was on the Best Western website, £74 for the night, B&B and that was the cheepest hotel we have stayed at. Didn't try the restaurant in the evening but breakfast was very good and service, again, friendly. I would definitely recommend!

    5
    « Very friendly »

    Fantastic stay at this hotel, Dining is to die for evening meal and breakfast was a great experience and that is coming from a real foody. Staff will bend over backwards to help and the room's are spotless. quiet and relaxing stay. central for fab eateries and good Bars music most nights ..Had the Tapas and the Italian right around the corner both a must. Also great for your heels as the cobbled streets can take there toll !!

    4
    « Excellent Position, very clean & nice staff »

    Stayed two nights for my 60th birthday. Lovely little touch in the room was a birthday card from the staff ! Upon arrival, staff very friendly and welcoming, only downside was the hotel has no car park, and although it was only a few hundred metres away, it cost £12 per day, and although the hotel gives 20% discount, this was not explained upon arrival, and we had already bought the ticket. All areas very clean, rooms very nicely decorated, bar nice, but very expensive, breakfasts were very good indeed, lots of choice and freshly cooked. WiFi was not working during our stay, which was a bit of a problem. We had the room above the main entrance, which whilst it was superb, was quite noisy at night with other guests chatting outside and having a final "fag". Traffic noise was also a bit of problem, but hey ho, all in all, a very good place to stay ! Well done :-)

    1
    « Horrible Stay in Terrible and Shabby Room at Monkbar Hotel »

    I stayed at this hotel for two nights in Sep. 2015. It was not my first time visit York, but it was the most disappointed vacation I had spent there, because this terrible hotel. I was initially allocated a room with a bathroom on the loft, which I had never seen in my life so far. I had to go upstairs whenever I wanted to use bathroom. I was terrified when I noticed there was a bible put on the table beside bed, because I was told by experienced tour guide that if a bible found in the hotel room, normally something wrong happened in the room. Thus, I required to change a room, while another room was disgusting and shabby as the previous one, all furnitures there were very old, the ceiling was modly, bathtub was broken. The corridors and the guest room area were very dirty and not well-mained. I ealized that it was not a hotel, it was a place I did not know. I couldn't believe that I paid more than 80 pounds for such a room in York, where is just a small landscape in England. I did select this hotel based on reviews of Trip Advisor and I don't understand why this hotel was ranked four by a lot of people's review here. The hotel only had remodeled the lobby and restaurant for brefast, but they did not refurbish the guest rooms, no lifts service in the hotel and therefore, you have to count on porters to bring your luggage to your room, while my luggage was therefore broken while porter carrying them to climb so many stairs to my room. I was very angry with this hotel and strongly advise that you can pick up other hotel at such a high price.

    5
    « Great weekend »

    I booked this hotel based on previous reviews and was not disappointed. It appears the hotel has had a recent refurb and this has given the hotel a very bright spacious feel. The room was spacious, spotless and bright. Bathroom was smallish, but served its purpose. All of the staff we encountered, reception/bar/restaurant, were friendly and helpful. All in all, if you want a nice hotel in a good location. You won't go far wrong in booking with this hotel.

    5
    « A wonderful surprise in York! »

    This was our second stay at The Monkbar Hotel since its recent refurbishment. We were allocated a regular double bedroom on the first floor overlooking a quiet courtyard for our two night break which included a full Yorkshire breakfast and £60 towards an evening meal in their restaurant. We have stayed in many different hotels and guest houses in York recently and this is easily our favourite and represents excellent value for money for its smart accommodation, superb customer service and surprisingly good food! All bedrooms have recently been refurbished and provide very comfortable beds, large flat screen TV's, good quality toiletries, superb showers/baths, desk, armchair, coffee making facilities, free wifi access, etc. All staff, without exception, are very friendly, courteous and cooperative and helpful and they do everything possible to meet your requests where possible and make your stay a truly pleasant and positive experience. The self service breakfast is really fantastic and provides a combination of everything you could possibly desire from a continental and full Yorkshire breakfast. The buffet provides an extensive range of cereals, fresh fruits, prepared fruit Platters/salads, cooked items, yogurts, breads, etc with a comprehensive choice of other supplements that can be cooked to order. The evening meal menu is equally impressive and the quality of cooking from the kitchen team is really fantastic. My crispy pigs cheek starter was a revelation, my main course of rib eye steak with all the trimmings was tthe best I've ever had, and my deconstructed apple pie desert with milk curds, red currents and spices was superb, as was the triple expresso I had to follow this. This restaurant is likely to become very popular as its reputation for fine food in pleasant surroundings spreads, so make sure you take advantage off it before booking becomes more difficult and the prices increase! The public rooms have also been refurbished and are very comfortable also. There is a pleasant central courtyard in the hotel and all areas are maintained to a high standard in this well managed establishment in an excellent central location within a short walk the Minster and city centre. We will certainly be looking forward to staying here again on our next trip to York. This hotel certainly deserves to flourish and puts many other more expensive establishments to shame. Well done to all who work at the Monkbar Hotel!

    5
    « Warm, friendly and very comfortable. »

    I stayed here on business for just one night, however I wish it had been longer. I was somewhat apprehensive given its part of the Best Western group. However, I needn't be. The hotel has been renovated and the décor is very boutique. My room was beautifully decorated and the bed was super comfortable. What I particularly enjoyed (as a Southerner), was the warm, friendly Yorkshire staff - especially the breakfast crew. All in all, a very pleasant business stay and very close to walking into town for the evening.

    5
    « Monkbar Hotel York »

    The Monk bar hotel in York is great the rooms are well decorated to a high modern standards The staff are well catering the restaurant food is fantastic and the hotel is based in the centre of town witch is great for short distances walk to the shops and all tourist attractions I will be coming back again and recommending to friends and family who want to visit York

    5
    « panto weekend with friends »

    we returned to this hotel this year for our annual weekend away to see the panto with our friends the hotel has been fully refurbished to a lovely standard it is so welcoming the bedrooms have been updated to a high standard also all the staff were very pleasant and couldnt do enough for you the restaurant now offers an a la carte menu in the evening and the breakfast is buffet style everyday now so thats a bonus , we sampled a meal in the restaurant one evening i had a steak and it was outstanding the presentation of the food was lovely but it is a la carte so potion sizes reflect that however if you have starters etc the food is ample we had a lovely weekend

  • 5
    « York Monkbar Hotel »

    I would recommend this hotel to anyone who is contemplating a short stay in York. The hotel is very well presented, with comfortable rooms, attentive staff, and well above average restaurant. The hotel is also well located for the city centre, with all the tourist attractions, shopping, restaurants and bars all within a few minutes walk.

    5
    « Excellent choice for your stay in York »

    The Best Western Monkbar hotel is conveniently located next to the city wall. We had fantastic rooms (8 and 9), very nicely done, clean and providing all you need for a stay. Price performance ratio was good, in the little pricy York. We stayed at Hilton a year ago and it was a run down place. Monk bar Highly recommended.

    5
    « Birthday weekend in York. »

    Stayed at Best Western Monkbar for two nights. Our room was really clean and spacious. The bar area was modern and open til 1am for a cheeky nightcap. Very polite and helpful staff and we were able to leave our bags in a luggage room when we checked out in Sunday which was useful. We will definitely stay here again!

    5
    « Fabulous »

    After refurbishment this hotel turns to a gem. I have visited in past but this is first time after they had a major refurbishment. Staff as always welcome you with smile, very helpful and attentive. Will stay here for both business and leisure. 5/5 stars for cleanness, food and atmosphere.

    5
    « Ideal when visiting York. »

    Ideally placed just outside the city walls near Monkbar this hotel is ideal for exploring the historic streets of York. Reception staff were warm, friendly and helpful. Our room was very comfortable, quiet and the breakfast was faultless. The hotel has a restaurant attached,it is not only convenient but also has a good menu and serves food of a very good standard. We would definitely return here as we still have lots of York to see.

    5
    « Wonderful Hotel »

    Stopped here for another Christmas party we had in York. The hotel was lovely - we were aware that there was no parking on site and only had a short walk to a pay and display (or phone and pay). Glad it wasn't raining tho. Hotel staff were very friendly. My boss had a conference room booked for the day which was very nice, in a stable block away from the hotel. The hotel itself was lovely with a friendly boutique feel and well dressed for Christmas. Food was very nice and the bar service excellent. Ideally placed to go through the walls to the City of York and well placed to get back after a night of partying. Highly recommend stopping at this hotel. My room was lovely and very big but cosy with plenty of space for my clothes and accessories - that you need to take with you to get ready for a Christmas event

    5
    « A1 York Stay »

    Best western in a superb location catered for a group of us and the stay couldn't have been better. Recently refurbished its very modern and slickly run. The rooms are of a high standard and reasonably priced. Breakfast was of high quality and plentiful. Only slight improvement could be better signage or advice when booking as the hotel is hard to find due the complicated one way system in the city. Overall 10/10

    4
    « Good location »

    Stayed on a wet and cold Saturday night. The hotel is in an excellent location and only a short walk to the centre of York and only a few minutes from York Minster. We drove straight tot the hotel as I had emailed in advance and they advance that it was best to drive direct to the hotel on arrival in order to purchase a car park permit. The permit cost £12 and was valid from 8am to 12noon the following day. I parked in Foss Bank which was about a 2 minute walk from the hotel. On purchasing the permit the receptionist advised that we were able to check in. The room was small but was more than adequate for a short stay. The bathroom was clearly new and very clean. The hotel bar and reception area was perfect place to relax. On leaving to go out into York I realised that I had left my umbrella in the car and it was now raining quite heavily, the receptionist was kind enough to offer a umbrella for me to use. This hotel was perfect for a short stay in York it was great value for money in comparison to other hotels I looked at and will definitely be back.

    5
    « great welcome, fabby restaurant. »

    excellent refurb makes this a brilliant option for york centre. restaurant particularly good, for dinner had perfectly cooked pork cheeks, ribeye steak and four flavoursome sorbets with really interesting flavours. attentive helpful staff. will go again!

    5
    « Super hotel great refurb lovely staff »

    Hi stayed here with my daughter for a university interview so close to everything and only a two minute walk to the uni. Room was really nice and there was plenty of variety of fruit at breakfast. Had a couple of problems with the key card but staff really helpful.

  • 3
    « Over night stay - One off »

    I stayed in this hotel due to location. I was in York for a Uni interview at Saint Johns, which is just down the road so good location for visitors of students. It also lovely views of the Minster and walls as stated in other reviews and is very close to the centre. It is easy to get to about 20 mins walk from train station too. The Rooms are standard size. The beds are comfortable and the bathroom adequate with a bath and shower. There was a large mirror too which was very useful in the morning. The room hotel can be noisy with only single glazing windows. The TV is small but adequate and a TV guide is available at request too. The desk chair is low down I found so felt it was easier to work on the large bed instead. The doors don't have a chain but do have a peep hole. i found some minor issues with glasses and mugs but nothing major. The Breakfast was good. Egg on Muffins was strange and a little wasteful for those that want egg but not muffins. Lovely fruits though and cooked hash browns. Very good staff, helpful and kind! They boost the Hotel I believe.

    5
    « University visit »

    Needed to cook a hotel close to york st John uni The hotel was only a five minute walk away from the uni. The hotel staff were polite and friendly. After arriving at 7pm we were able to have a table for tea which was very nice and reasonably priced. The room was lovely and clean. The water was hot. There as enough tea and coffee for the one night we stayed. The beds were clean and comfortable. The breakfast was lovely. Would recommend this hotel. The refurbishment is lovely throughout the hotel. Would stay here again.

    3
    « Millions spent but problems remain. »

    My wife and I stayed for 3 nights over the New Year period but not as part of a package. Positives Location Excellent. View of city walls and partial views of Monkbar and Minster. Close to restaurants, bars, shops council car parking and attractions. Friendly staff. Good sized room nicely decorated. Tea, coffee biscuits and bottled water provided. Room serviced daily to a high standard. Negatives This hotel has noise issues. I was aware of this and when booking asked for a quiet room. I am aware that with people celebrating the New Year the hotel will be noisier than other times but I took my ear plugs to deal with this. We were allocated room 222. This is located above the main entrance to the hotel. Consequently on the first and second night taxis were turning up until about 1am and people were merrily shouting there goodbyes to each other. On 2 mornings at 6am a Muller lorry reversed into the car park and even wearing earplugs I was woken up. I did not meet anyone from adjoining rooms but every time somebody coughed, sneezed, broke wind, flushed a toilet, took a shower or turned the tv on you could hear them. I am not sure how a room directly above the main entrance was viewed as a quiet room. The hot water in the taps is very hot. Please run some cold water before you turn on the hot tap. Be careful when ordering drinks. Small size is 175ml, 250ml which I usually think of as large is classed as medium and large is 500ml. If you are getting a round of drinks in and ask what people want if a couple of people say that they want a large red wine you could end up paying £24 for those 2 drinks alone. General musings. If you have not got much time don't bother with this. Toilet seat. If I was shopping to refurbish a backpackers hostel I would be embarrassed to purchase toilet seats of such low quality as has been used in this hotel. They need binning. TV. Could not get a channel commencing No1 as the No 1 button was not working nor was the channel up/down button. A friendly lady came with a box of remote controls but none of them would work. The TV was smaller than you would expect in a good quality hotel and I had to change channels using the buttons at the side of the tv. The tv needs binning. Breakfast. Good quality breakfast with good choice but why have they decided to put the fried eggs on muffins? Due to the fact that the eggs are not next to a heat source they quickly get cold. On 2 out of 3 mornings the eggs were cold. Parking. When calculating your holiday cost factor in that it costs £12 per 24 hours to use the council car parks nearby.

    5
    « Location, location, location and much much more.... »

    Beautiful hotel, great service, brilliant breakfast, ideal location, parking on site.... Doesn't get much better to be honest. As the title says, amongst strong competitors , the Best Western Monkbar profits not only from location but from other very important traits that make this hotel hard to beat

    3
    « New Year Break »

    Enjoyed a 2night New Year package break,room very good, service very good. The New years eve Dinner we had was not to everyone,s liking-a bit too fancy for my taste,certainly not Yorkshire fayre,and small portions(best bit was the Haggis neeps and tatties,served at Midnight).The price of the drinks was very pricey, why do Hotels feel they can charge Way above Pub prices? was it value for money? not sure,but as i say we did enjoy our stay.

    3
    « rewards cards »

    When we booked we were told breakfasts were £10.00pp extra as we had booked on line for the bed and breakfast they eventually wavered this. The first morning it was cold we were not late down the second we had the embarrassing situation when told we had to pay for it we explained no we didn't he then had to ring the desk who knew nothing so we had to go to the desk it had not been altered .I have a rewards card and asked if our room was an upgrade the curt receptionist told us yes. Up in the roof so small no air conditioning I'm claustrophobic and couldn't get hardly any air such a small window break for new year spoilt we love York this hotel was recommended.

    4
    « Enjoyed a New Years Eve stay »

    Stayed NYE. Staff friendly and polite, slept well on first floor. Plenty of hot water. Godd substantial breakfast. Would have preferred a better explanation of when my car parking permit would run out as I was just told to put it in the windscreen, not that it would run out at 8 am the following morning. However, thoroughly enjoyed the stay.

    4
    « Great location, friendly staff »

    This hotel is in a great location, very close to the Minster and the city centre. The staff were friendly, under very difficult circumstances - the flooding - and the breakfast was delicious. The room was quite small, but spotless and with a very generous tea and coffee tray. If we stay here again, I would ask for a room not overlooking the road as the traffic noise was a bit intrusive.

    4
    « Monkbar Best Western Hotel York »

    An excellent hotel in an excellent location, would definitely stay here again but not in the attic rooms. There were 4 flights of stairs to navigate after the lift and we banged our heads on the low beams in the room. Also the windows in the roof meant we did not have a view unless we stood on the bed with our heads through the open window. Staff and other facilities excellent.

    1
    « Very disappointed »

    This was our third or fourth visit and have been happy with the hotel previously. There have been some recent changes, however, and not for the better and this time we were decidedly unhappy and are now looking for an alternative hotel for our next visit. Room was small, rather shabby and without a bath as promised; desultory cleaning of the room each day. The room was also meant to be quiet except it faced onto a courtyard which was occupied by drunk, noisy revellers from receptions being held in the hotel both nights; only a call to the night porter after midnight sorted this out. Refurbishment meant that the hallways were filthy since no one had properly cleaned the carpets. Breakfast - which was always a highlight - now has reduced choice, was something of a scrum and the buffet was not always kept fully stocked of the various items. Car parking has now moved a 5 min walk away in a public car park for which you are charged. The staff for all these faults were helpful and friendly. Given the price of the rooms we felt very short changed and no longer feel we can recommend the hotel.

  • 2
    « CHRISTMAS LUNCH AT THE MONK BAR HOTEL »

    On Christmas day, my wife and I we went to the Monk Bar Best Western Hotel for a pre booked Christmas Lunch/Dinner. On arrival we received a glass of Champagne. At 12.30 we were shown to our table, which was set out perfectly, with Xmas crackers and fancy head wear. For the first course my wife had: warm beetroot and goats curd salad with walnuts and chicory (very tasty if you're a mouse). I had: Shell baked queen scallops with leeks, pancetta and hollandaise sauce.(very tasty, but very little) The main course of Turkey and trimmings was adequate but only mediocre (not fine dining). Then came the dessert: Large plate with minute helping. We are not big eaters (79years and 78years) but we could have murdered that meal over again and not be full. The staff were brilliant and of course very polite (a requirement of Hotel staff). The premises were extremely clean. Not being a resident at the Hotel I cannot comment on the bedrooms etc. I am a retired Lorry Driver and I can honestly say that I have had better meals of a higher quality in Transport Cafes. My bill was (including Prosecco and red wine) £163...00p.

    4
    « Great place to stay. »

    Shopping trip to York with my sister. Ideal location. Friendly staff and a lovely large room. Was worried because we were right next to the lift, but hardly heard a sound. Breakfast was also lovely. Will return next year.

    5
    « Great hotel »

    Staff very friendly and excellent service. Nothing was too much trouble for them. Everything was first class. Really clean, nice hotel, refurbished, lovely rooms. Great location . Would definitely return and thoroughly recommend it! ????

    5
    « Lovely refurbished hotel, close to city centre, tasty breakfast, enjoyed my stay »

    I spend a lot of time in hotels for my work and always enjoy trying Best Western hotels as they are all independently managed under franchise and each hotel has a unique style to it. I hadn't stayed in this hotel before and saw there were mixed reviews, however I was very pleased with my own experience. The hotel was around 15 minutes walk from York railway station tucked closely behind the Minster so fairly close to most of the city centre attractions. Check-in was speedy and the staff member serving me was friendly. My room was on the top (3rd) floor facing the main road (elevator and stairs available) but it was pretty quiet. I was impressed with how large the room was, and it was beautifully presented. First impression was great. The hotel offered free Wi-Fi (which worked well) and my room had a generous size workdesk which was great as I was planning to work during my stay. The bathroom was large with a big walk-in shower and plenty of nice toiletries. The bedroom had a large double bed, a chair in an alcove with bottled water on a small table, TV, large wardrobe with safe, generous refreshment tray with loads of coffee, teas, and hot chocolate and cookies, plus a complimentary bag of Yorkshire Mixture sweets...a nice touch. Breakfast (which I booked with the room) was very good, with plenty of fresh fruit and yoghurts, and a hot buffet with all the usual Full English Breakfast ingredients plus fresh Black Pudding. It was all hot and tasty. The only minor fault I had was the lamp on the desk wasn't working so I had to work with the ambient room light which was ok but not brilliant. However all in all I was very impressed with the hotel and would certainly stay here again. Note that room rates are cheaper if you are a member of the Best Western rewards scheme...it's free to join so worth doing!

    3
    « Weekend away »

    Checked in quite late on Friday evening, lady at the reception desk was very friendly. The lift was very rickety and took ages to open when you landed on your floor, maybe a new lift installation needed? However, the room was lovely, very nicely decorated and very clean. The bed was very comfortable and I loved the fact it had a dressing table with a mirror. The bathroom was very modern, but would have loved a bath!! We didn't get our room cleaned on the second day as I was in bed ill but the cleaner left clean towels outside our room which was a lovely touch. Overall we had an enjoyable experience but nothing to really brag about, maybe because it was a chained hotel and not family run? The parking situation was also a farce but we just parked in the long stay car park next to the train station for the weekend. We payed a fair bit for the hotel as obviously it's the weekend before Christmas but we both agreed that it wasn't worth the price but still nice if you were to get a cheap deal.

    3
    « Weekend Stay. »

    I cannot fault the room, there was plenty of space, it was clean and had everything you needed, the breakfast was also very nice with plenty of choice. On the other hand, the service upon arrival was not great, and the parking is appalling, the information guide in the room said permits were available for over night parking in the foss car park, this is not true, the only thing to tell you otherwise is a small sign in reception that is not pointed out, instead you have to pay £12 for a day in the monkbar car park which is further away.

    3
    « Appalled at car park situation »

    Lovely modern building with a lovely however I was disappointed with there being no provision for parking your car on site and the staff recommended a close car park which was expensive and you couldn't stay over night. After looking in the guest information booklet in our room we discovered that permits were available for this car park over night for just £5, I was then very appalled that this was not the case and staff had failed to tell us and directed us to an unsuitable car park... Now being forced to pay £12 per day sometimes more (depending when you top up) we were very appalled and disappointed that we received no email telling us of the recent changes made to the permits/car park THREE DAYS beforehand. Highly recommend travelling by train!! Everything else was fine.

    4
    « Well located hotel »

    We have stayed at this hotel a few times over the years. We found that the rooms are undergoing refurbishment and the end product is excellent. Very comfortable bed, good sized shower. Personally, I am not a fan of the additional charge if you want breakfast, in my booking it was not clear if this was included or not, it wasn't and this did become a bone of contention with booking breakfast and the bill at the end of the stay. We did get everything sorted in the end but it was turned into a bit of an effort! All that said the breakfast was brilliant and is worth the charge.

    5
    « Great pre-Christmas break »

    Lovely hotel in a great location - short walk to the centre of York. Lovely friendly staff, great breakfasts and a comfortable room. We were warned about noise from the party held that night but we didn't hear a thing ... And our room was above the main entrance to the hotel.

    5
    « Very local and friendly place »

    Stayed here for a short break, just located at the edge of the main shopping area by the walls. The place was lovely and clean with friendly staff. The rooms were spacious with the usual tele, table etc. We could not fault the location or the rooms. A lovel place with staff that do best western proud. We stayed in room 218 from Monday to Tuesday the 15th, Good point - the friendly staff, the rooms were clean and in good condition. The rooms were quite large Negatives - for some reason the breakfast seems a bit chaotic, on each day we had practically finished our breakfast before the coffee and toast arrived, but a minor point. As we were above the main door and its December at the weekend, it can quite quite noisy with parties, it did not bother us, but those who sleep lightly may want a different room. Breakfast was hot and the coffee good, the staff kept up with the buffet demands even on the first day when everyone seemed to turn up for breakfast at the same time.

  • 4
    « Lovely hotel just one member of staff let's it down »

    We arrived at the hotel early and knew our room wouldn't be ready yet so we chose to have something to eat in the restaurant while we waited. We approached the restaurant concierge and asked if we could have a table for 5. She stared at us for what felt like a whole minute without saying a word before rolling her eyes and telling us there were two Christmas parties and it would be a long wait. Why she couldn't have just explained this first off without the weird long pause and making us feel like we were an inconvenience is beyond me. We ended up eating from the bar menu which was really delicious. The hotel was really busy but there was only one guy working in the bar and he was run ragged. We stayed in rooms 40 and 42 which have an adjoining door which was fantastic. They were newly refurbished, spotlessly clean and spacious. 42 was a triple room which had a little living room area with sofa which was ideal for us to have a festive tipple in before we headed out. We all has a sound nights sleep in the beds. We went down for breakfast just before 10. Same woman on concierge. Asked for a table of 5. Greeted with the same attitude as the previous day. Made it seem like it was a huge inconvenience that we needed a table for 5. She went away to find the table and we were seated. The other waitresses were lovely. Didn't appreciate the concierge barking orders at them across the dining room. Overall the hotel is brilliant. We have stayed there twice and will stay again. The only thing letting it down is that particular woman. The whole point of a concierge is to provide an excellent experience for the customer and she made us feel like we were ruining her day. Really poor.

    2
    « Christmas shopping visit 2015 »

    Very disappointed with the overall experience, rooms cold, heating off, bed was solid to say the least. No additional pillows, room lighting was poor at best. No onsite parking as advertised, and noise from 06:00 from party clear-up. No comfortable lie-in here!!! Next time I visit York, I will be selecting one of the many other hotels in the City

    4
    « Business stay »

    Everyone very helpful. Nice hotel and lovely room. Only problem insufficient staff in restaurant to cater. Rooms very nice. All amenities - tea, coffee, hot chocolate; even nice biscuits to go with your cuppa.

    3
    « Good location »

    Service and location were good, Hotel was clean and welcoming, the only negative is that the rooms overlooking the balcony are noisy, didn't get much sleep so was fortunate it was only for one night. Overall stay was good.

    2
    « Nice hotel, customer service awful including lack of response on problems. »

    Arrived for a weekend break courtesy of my partners dad for my birthday. Drove up, arrived, went to book in and was dumbfounded when the receptionist informed us that our room had been cancelled the previous Monday. When asked why they informed us that the duty manager had cancelled it and was off until Monday and couldn't tell us any more. Eventually found us a room (same spec) after a short while. Room was nice (25), and we proceeded to unpack and then go for a walk. We then returned and noticed the room was very hot. I then turned the heating thermo to off,changed and went back out for a meal. On returning, the room was ridiculously hot and I went to check the radiator and it was red hot. It was so hot that a child would have burnt their hand if they would have touched it. As it was late we decided to open the bathroom door and open the window to allow fresh air in. Considering it was the weekend of the storm in november, it was very noisy for the rest of the night and we had a terrible sleep. The following morning I reported the heating problem to the duty receptionist who stated he will get it sorted. We then went for breakfast. On arriving in breakfast restaurant, we were shown to our seat and left, and I mean left. No explanation what was on the menu, not even asking if w required a drink.After 10 mins I had to ask for some coffee. We then had to request toast with our cold breakfast and then had to request butter. Total appalling service. We then left, got changed and went out for the day. On returning at around six o' clock we entered our room to find it unpleasantly very hot. I went back to reception and asked why they had not sorted the radiator and they did not know why. The duty receptionist then attended our room with a pair of pliers to fix the radiator. He turned it off completely. The following morning was a disaster at breakfast as they could not cope with the amount of guests. A fifteen minute wait then followed, and then the same cold breakfast. All in all a bad experience of this hotel and at a cost of £300 for two nights. Never again and we still haven't received a phone call explaining why they cancelled us before we arrived nor any phone call on their service. Terrible, terrible, terrible!!!!

    4
    « York »

    the Monkbar is a good venue for a York shopping trip, offering good location, hotel service and good food. located just outside the city wall and close to the city shops. breakfasts and evening meals a spot on for you stay

    4
    « A central,clean and extremely comfortable hotel. »

    Ideal for a visit to York ,no matter how long your stay. Staff friendly and helpful & always with a smile. Hotel has recently been completely refurbished, and done really well. We found our superier room clean, comfortable and well equipped with king size bed. ( Shower though-- no bath!) Lounge ,Bar and reception first class. Breakfast --splendid.(and plentiful.)Will -definitely stay again.!

    5
    « Family friendly »

    We decided to go on a Christmas shopping stopover break in York husband and myself my daughter and partner and 7 week new granddaughter we were a little worried how we would manage . Check in could not have been more helpful the rooms as asked for were next door to each other and very modern and clean , comfortable beds , free safe , lovely decor , plenty of hot water and the heating in room was perfect ,had table for room service if just felt like watching television plenty of room for baby cot. The staff at breakfast were fabulous Thank you for being so wonderful baby as soon as protesting was held by staff so we could all eat our excellent breakfast and she loved every minute of the fussing. It's top class with the friendliest staff possible , even walking down corridors the staff cleaning all wave hello.This reflected on the whole atmosphere guests and staff alike Thank you all for a wonderful stay in a lovely hotel will be back as soon as we can . The only thing I would grumble about is the view from room ? You can't control the view if your over a car park or back of hotel but you can disguise it's not nice looking at a big container skip I think a screen and some container plants would have made a huge improvement although I know still being refurbished and that's a minor grumble . We will be back as soon as we can and will try hotel restaurant as looked really nice .

    4
    « Fantastic location for enjoying York »

    This hotel is very well located just outside the city walls, for all the sightseeing, restaurants and shops this beautiful city has to offer. Comfortable hotel and room, the staff were extremely friendly and helpful.

    3
    « Beware the Shiraz »

    We enjoyed a lovely meal as part of a party on Saturday 5th December but our pre meal drinks were a joke! We asked for one white and one red wine. When asked which wine the girl said we have Merlot, Shiraz and another cant remember, I asked for Shiraz. We had standard, not large ones and she asked for 13+ pounds! I politely asked if she had charged for large size, no she informed us it was because I had asked for Shiraz - its expensive she said! Now I know these hotels always charge exorbitant prices but this was over the top. No mention that it was more expensive from the waitress and goodness me what kind of Shitaz was it? Beware the Shiraz!

  • 3
    « Weekend visit »

    The hotel is very clean, rooms are modern and spacious and great central location, breakfast is very good ( not what you would.normally get in a hotel ) on the downside the family we rooms we had been giving, you need to go out the hotel in the car park to get to your rooms up a narrow externall concreate cold stair case open to the ellements, with a pram which wudnt fit up the stairs and round the corners leadin to the FAMILY rooms. 2 80yr olds had been put in these rooms too !! A hair dryer supplied by the hotel was sparking ( with no PAT testing sticksr on the appliance ) hse !!! All appliances in are room i.e tv kettle. Tv all our if date PAT testing stickers on them. Next test date was jan 2013 on one of them. Appart from that it was a really nice hotel appart from the little things that let then down. Staff where nice and helpfull when we asked to change rooms which they did straight away for us

    2
    « Nice but noisy »

    We had a massive room. Stylishly refurbished but never enough hanging space in my opinion. That probably says more about my over packing than the hotel but as the room was so large a bigger wardrobe could have been easily installed. There were two Xmas parties in their function rooms and we were expecting some noise from them however they didn't disturb us at all. It was the noise from the corridors and the rooms above (we were on the first floor). People weren't running riot or running around but every time some walked passed the room the floor boards inside the room would shake. The bed actually trembled. It was as if they were actually walking in the room ! Same with the room above. You could hear every footstep. Nice clean hotel. We didn't use the bar or restaurant but couldn't recommend it because of the noise.

    3
    « Central Location But Left Much To Be Desired »

    My wife and I stayed for 3 nights mid-week with a group of friends at a room cost of £390 inc breakfast. The hotel is located opposite the Monk Bar gate into the old Roman walled City of York. No car parking available unless you have a blue badge... paid public parking is available nearby. The group leader had booked 6 bedrooms a year earlier (due to a necessary cancellation of the trip last year) and requested rooms on the 1st or 2nd floors. We were all put on the 3rd floor however! The 2 lifts were exceedingly small and slow. Our room was poorly lit, cramped with a sloping ceiling which I kept hitting my head on, and had awful creaking floorboards which made a lot of noise every time I got up in the night to use the bathroom. The first time we pulled the curtains the whole curtain rail collapsed into the room and we had to call Maintenance to fix it. The bar only ever had one person serving and it was very slow getting all our drinks. The selection of after dinner liqueurs was almost non existent (they'd run out of most things and didn't restock during our stay). The food at breakfast was really excellent and they kept supplies going as soon as something ran out. However the same couldn't be said for the staff clearing away the plates etc which took up to 20 minutes and was very irritating.

    4
    « leisure visit »

    Enjoy the hotel but this time room not up to high standard for a Premier Hotel. Bathroom unfortunately rather small and lack of essentials. Staff all try to help and give good service. restaurant choices limited for fine dining

    4
    « Great location, friendly staff, very good accommodation and superb food »

    Stayed here for 2 nights on a girls Xmas shopping trip. Hotel is in a great location for walking everywhere as is just a couple of minutes to the town centre. Our room was very generous in size and the beds were extremely comfortable. Breakfast was superb with a fantastic choice ranging from fresh fruit salad to a full English. The staff were very friendly. The hotel has just had a complete refurbishment which has been very stylishly done. The only slightly negative point was that we were in a separate building from the main hotel, the floor boards were very creaky and noisy and we were woken by the guest above on our first morning - the road outside is also quite busy so would recommend asking for a room at the rear. Overall very good value for money and would return again.

    5
    « Fantastic Location »

    We stayed here for one night. It was in a fabulous location - really close to all the attractions in the centre. The staff could not have been more helpful upon our arrival and this continued for the duration of the stay. We would recommend the bar for a lunchtime snack - the sandwiches were lovely! The hotel was beautifully decorated and the room very fresh and welcoming. Would certainly stay here again and would recommend.

    4
    « stay for xmas market »

    Booked a two night stay with family to visit xmas market the hotel is excellently situated for the town and is a good standard. Only problem was noise in the early hours from party goers returning to there rooms.

    4
    « Good central location »

    The room wasn't spacious, but clean and comfortable. Staff very friendly and hotel just minutes away from all the sites and shops. We asked for a quiet room and it was although the view wasn't great it was away from the busy road. The Christmas Market in York was small, but worth a visit.

    3
    « Nice stay »

    This hotel has been refurbished and has lovely decor but some of the key features that travellers look for have sadly been overlooked. The room I had was a standard double and was spacious with large wardrobe, comfy chair, good selection of tea, coffee and hot chocolate. Bottled water supplied which is always a nice touch, free wifi (again a great touch as many higher end hotels charge)........but........ The bed was very hard, The shower is one of those that operates from a pull switch on the bath taps and is therefore difficult to adjust temperature wise, The bath/shower was difficult to get out of due to the bathroom layout and awkward shower screen (which wasn't properly cleaned presumably also due to the difficult angles), The room itself was BOILING even when the radiator was turned off and if the window was open it was too noisy to sleep, Radiator knob was very dirty (another awkward spot so understandable), The room lighting was terrible. There has clearly been a lot of money spent but I feel that it could of been spent better on providing adjustable room temperature, brighter lighting and comfier mattresses. Despite this the staff were lovely and I would definitely stay again as the location is good.

    4
    « overnight stay in York »

    Very efficient reception. Lovely room in the Town House, on second floor with view of the Minster. Room immaculate, same with bathroom. Plenty of tea and coffee. Also good supply of reading matter regarding York and district in the desk drawer. Excellent breakfast, plenty of choice. Staff very friendly and helpful. Will stay again when visiting York.

  • 5
    « If you're stayin in York - try it! »

    Superb and newly refurbished hotel, friendly staff, good food and sensible bar prices - would definitely stay here again, very close to city centre and great breakfast for only £10 Stayed for 2 nights - couldn't fault it

    5
    « Perfect for a short break »

    This hotel has recently had a makeover and was in an excellent state of décor. I asked for a quiet high floor room and got room 207 which was perfect. Large roomy space with complimentary sweeties when we arrived, tea/coffee replenished regularly and large fluffy towels. It was also lovely and warm. After I had read some of the off-putting reviews online I was pleasantly surprised. Some of the staff were obviously new but they did a great job despite there being no electricity in the kitchen on one of the mornings. The breakfast was incredible - plenty of it, good and hot and catering for every taste. Would definitely stay here again and would recommend it highly. My opinion is that you can't beat Best Western. Wherever you go it's the same high standard.

    5
    « Excellent hotel »

    This was the first time I'd stayed at a Best Western Hotel. The hotel has just under gone a major refurbishment so everything was sparkling & new! The staff were so helpful and polite & the food was delicious! Highly recommended!

    4
    « Great 2 night stay »

    Since we visited last year the rooms, reception, restaurant, bar, and courtyard had been refurbished. What a fantastic job they have done. Our room was lush, we overlooked the courtyard, the bed was comfortable and the furniture was great looking. The bathroom was small but the shower was powerful and it was well styled with great smellies to use. The reception staff were friendly and helpful. The card and sweets were a lovely touch as we were there for our anniversary. The only criticism was the breakfast set up. The buffet area is smaller and at busy times was really difficult. There was a lot of tables but the system for tea coffee and toast couldn't cope with long waits and our order went to the wrong table. The staff worked hard to keep the hot food stocked up. There just wasn't an easy way to get to the food when busy. Great choice including hot food, fruit, yoghurt and pastries. The hotel is in a great position for shopping and the provision of parking with agreed rates is great but the fact it runs out at 10 when check out is 11 is inconvenient as running to put more money on half way through breakfast was not great. Glad we returned and will probably go back again.

    5
    « Great »

    Spent a night there, a lovely hotel great staff and lovely food in the restaurant, we will go there again, as a best western card holder they looked after us, lovely room, everything you need for a good nights sleep and very close to the town centre for shopping

    4
    « Lovely Hotel in a Great location »

    I've used this hotel a few times now as it's in an absolutely perfect location for visiting all there is to see and do in York. Hotel has just had a major refurb and is looking great. Rooms have been redecorated to a high standard, the new bar and restaurant are also very good and the food was lovely. If I had to say anything negative there would be 2 things, Firstly, as I said, the food at breakfast was very nice but the service was poor. There seemed to be lots of staff but absolutely no organisation and they kept running out of the hot items. The first morning when I asked if there would be more coming out I was informed by the young lad that was looking after it that they were cooking more bacon but by the time the bacon came out the eggs were all gone and this is how it went the whole time. The other thing was we were given room 40 which was supposedly on level 1!!! You take the lift to level 1 then have to walk along a long corridor going up and down numerous stairs then take a final steep staircase to the room which turned out to be in the attic!!!!!!!!!! above level 3. I would definitely use this hotel again on one consideration, do not give me room 40.

    5
    « Weekend break »

    Stayed from 13th November to 15th November. We had booked a deal that included bed, breakfast, dinner on the first night and a cream tea. From the start we had excellent service. Check in was smooth and we sorted out parking permit without problem. Discounted car park less than five minutes walk. Our twin room was lovely. Gorgeous bathroom. It was very clean, comfortable and was all we needed for the weekend. We had dinner on the first night. Very interesting menu. Bread and an assortment of butters were brought to us as we waited for our starters. Each course was delicious, the service was prompt and we were waited on by extremely friendly and helpful staff. Breakfast on both days was good. Good variety of fruit, cereal and pastries. The cooked selection was also great. We enjoyed a satisfying delicious breakfast on each day. At the end of our stay we had our cream tea which was a lovely ending to our weekend. I would highly recommend this hotel. Every member of staff we met was attentive and answered any queries we had. I look forward to returning again.

    4
    « Amazing decor, wonderful location but an AWFUL mattress! »

    Amazing location; literally seconds away from the main walled area of York. Fabulous new decor which really gives the hotel a luxurious feel as soon as you arrive. Our room was authentically decorated; compact but smart and attractive, however the mattress in our room was awful! Obviously the cheapest spring loaded mattresses they could find! They squeaked when you turned over at night waking myself and my partner up both nights we were there! Such a shame as the rest of the hotel was immaculate - couldn't fault it. The service was wonderful - my husband had a birthday card upon arrival which was a lovely touch. In a nutshell, we would stay there again without a doubt, but please Best Western - if you can spend that much on updating your hotel, start with spending some money on the mattresses first!

    5
    « Pleasure »

    This hotel is absolutely fantastic. We hadn't been since the refurbishment so didn't know what to expect. Wow, its far better than we could have imagined. Will be going back before the new year. Brilliant time...

    5
    « Excellent Refurbishment (highly reccomended) »

    Fabulous venue for conferences, weddings, over night stays, weekend breaks, dining out, drinking at the bar! The new refurb has given what the hotel deserves a new lease of life! The place is amazing! Please go and visit the lovely venue and decided for yourslef

  • 5
    « A hotel of the highest quality and within walking distance of York »

    Except for the lifts (which took an age to arrive!) everything about this hotel was of the highest possible standard. Our rooms were beautifully furnished and well equipped. There was throughout a feeling of the greatest comfort and luxury. It was for the most part quiet and very peaceful. We slept very well. There was a wide selection of delicious breakfast options from the buffet, especially the porridge! Drinks were served by warm, friendly, and attentive staff. The location is good for trips to York. Recommended.

    4
    « Great hotel »

    This hotel was comfortable, well placed and very good value for money. The rooms were lovely, looking like they may have just been decorated. The decor was in the style of a boutique hotel and was very clean and tidy. Checking in and out was smooth and the staff I met were extremely helpful and friendly. It is situated within a 5 min walk to center of York. Highly recommend!

    4
    « Good value property, modern and relaxed. »

    Stayed here on the advice of a customer when I was up in York on business. Booking online was an easy experience and I paid just under £100 for my one night stay, with breakfast included. Finding it was easy, although disappointed to find it was offsite car parking. However, the car park is literally a 1 minute walk and had plentiful spaces available. I paid for my parking at the point of entry to the car park, not knowing that the hotel offer a voucher for the car park for £5.00. Perhaps this needs to be clearer on their website - if it is there, I missed it! Check in was smooth, quick and easy. I was greeted by a friendly and courteous smile and within a few minutes I was in my room on the third floor. The room was fairly large, airy and well decorated in a modern style. The bathroom had a large walk in shower, with modern bright white tiling and the whole room experience was good. Tea and coffee making facilities, with complimentary biscuits (always a winner!) were also supplied. I didn't eat or drink in the hotel, so can't comment, but breakfast was good. It was a buffet type affair for hot and cold food, with toast and tea / coffee served to your table. The food was of a good quality, tasty and well cooked. The fruit juices weren't fresh - something I feel should be a given in a modern hotel - especially when the rest of the breakfast was of a good quality. All staff encountered were professional and courteous. The atmosphere was very good throughout the property and all communal areas very modern and clean. My only criticism was there appeared to be a damp problem in the roof of the room I stayed in. As I was on the top floor, the ceiling of the room would have been exposed to the roof of the building. This could be "old" damp, but even so, it's slightly disconcerting to see damp of any kind in a hotel, with it's connotations of mould etc. I couldn't see any mould and the damp didn't "feel" damp, but if the property owner reads this - you might want to do some examinations of your roof - otherwise the obvious expense of your recent renovations might end up being a futile (few tile?) exercise. Badum-tish! Enjoyable stay. Will stay again if the need arises.

    5
    « Fantastic Hotel, perfectly situated »

    My husband and I have just got back from staying here, staff were friendly, rooms were very clean and comfortable. We even had a card from the staff on arrival for our anniversary. Breakfast was plentiful and delicious, and the location could not be better for sight seeing. I would definitely recommend this hotel to anyone wanting to stay in York.

    5
    « Wonderful stay »

    Really enjoyed this hotel, thought it was really modern and very clean. Room was spacious even with a sofa bed pulled out and spotless. Breakfast was excellent and very tasty. Would certainly stay again.

    3
    « Best Western Monkbar »

    Ideal location in the heart of York. Good sized room with clean and modern facilities. Very good breakfast options with excellent service. The only let down was the sound proofing of the room. We heard everything inside and outside the hotel till about 04.00hrs.

    5
    « Very comfortable with excellent staff »

    We stayed her with two friends, unfortunately for only one night. The re-furbishment is of top quality with excellent, large bedrooms and very large beds! Breakfast was very good with a large choice. Friendly, helpful staff. Comfortable lounge areas to relax with a drink and very close to the city centre and attractions. Car parking was off site but just behind the hotel and about two minutes walk away. The hotel offered cheap rate parking at £5 per day!!! Unbelievable in a city centre.

    4
    « Excellent staff and customer service »

    I stayed in this hotel for two weekends when I was visiting York for work. The staff cannot be faulted - attentive, polite, well-mannered and informative. They quickly recognised me and knew exactly what I wanted and how I wanted to be treated. They became very relaxed with me and talked to me, giving me advice on where to visit in York in my spare time. I had different rooms on both occasions and both were beautiful and very clean. The food was superb, however, because I had six meals in total and the menu was the same each time, it became a little boring.

    4
    « Location is convenient to York Minster »

    We stayed at the Monkbar Hotel for 1 night in September. The service was great in most areas. Our room was quiet and had a limited view of York Minster. Our friend had a room across the hall without a view. The rooms were refurbished. There isn't a refrigerator in the room. They brought us a refrigerator to use but it did not stay cold. We tried to open the double windows and they came completely off. It was scary when they came off the hinges. We did not report it. The shower is not completely enclosed and it's a poor design for a brand new shower. The biggest issue was breakfast. Almost all the food was gone and drinks needed to be filled when we arrived. A waiter seated us, asked us if we wanted toast and then never returned with the toast. There's no parking onsite which we knew before we booked.

    5
    « Wow what a difference »

    Having suffered a farcical new year break here we decided to give it another go words fail me the place is a totally different hotel from the upgraded reception to the newly overhauled bedrooms the changes are fantastic pure luxury and so clean well worth a visit well done your hard work has paid off

  • 5
    « Fantastic hotel »

    The hotel has a friendly but professional atmosphere. The entrance, lounge and bar area give the impression of a four star hotel. There is plenty of natural light coming from an outdoor inner court yard reception area with a Mediterranean feel. The bedroom was clean, nicely-furnished with a luxurious touch. The bathroom was well-supplied and clean with a good shower and bath. There were plentiful amounts of tea and coffee etc. in the room. My young son and myself stayed in a twin room and had a very good night's sleep. York is a very interesting town seeped in History.

    5
    « Great Hotel And Great Location »

    We stayed at the Monkbar Hotel booked 2 rooms one for our 15 year old who had the best room . We found this hotel to be great with friendly staff . being very close to the main shops , The rooms were newly refurbished and was of a high standard apart from no toilet brush in any of the rooms would i stay there again Yes Yes

    5
    « Excellent service by fantastic staff. »

    Really good food at a fair price, served by extremely friendly staff. The atmosphere was good and I thoroughly enjoyed my experience at this restaurant, well worth a visit when visiting York. It is situated by the city walls, so not far from some of the main attractions.

    4
    « Good for business trip »

    Good location, good rooms, has recently been done up so its all a bit tidier. Very handy parking nearby in the multi-storey, good for getting out of town in the morning traffic. Breakfast is a good standard

    2
    « Nice hotel and great location but horrible nights sleep »

    We booked this as a bit of a night get away and shopping trip which although there wasn't any onsite parking we got parked within about 15 minutes in the car park next to the hotel considering it was a busy Saturday. The room and hotel was nice and right next to the city wall so brilliantly placed. Our bad experience started when we wanted to finish for the night and go to sleep. We stayed in room 224 so I don't know if this is the bad room of the hotel or others are just as bad. We could see light through the gaps around the patio window so for the noise of the road outside we may as well have been in a tent. We probably could ave got away with this but then between the hours of 1am and 3am we were kept awake with a buzzing noise that sounded like some sort of pump going off and on sporadically. This room is also right next to the stairs so doors bang A LOT. You even hear quite a bit of banging through the middle of the night although you cant hear any one there. The shower was awful as well as no matter what setting you had it on it would go freezing and then scalding on and off. I found I just had to stand back and avoid the extreme intervals. We stayed at the hotel off the back of these reviews as we normally do but I just thought you should be aware that if you're after a good nights sleep please at least stay away from the room we were in. The room wasn't exactly cheap so not really the break we were after. A cracking breakfast was a good surprise though.

    4
    « 3 night break in york »

    Great hotel in center of York. Lovely staff and lovely room. Postion ideal for city centre. No parking on site but able to drop off luggage ect, Reception have car parking tickets for local carpark which is reasonable in price.

    3
    « Good location but not good at sorting problems »

    Stayed one night in a double room on the 3rd floor. Room was well decorated and pretty spacious. Location is good,10 minutes walk to the Minster and the lovely shopping area of The Shambles. When we arrived we were told there was no parking, even though they clearly had space for more than a dozen cars. The website we had booked through had said there was parking but apparently they've built an extension on most of it which is a shame. Room was comfortable, bed and pillows very comfy. Bathroom had a nice sized shower but very poor water pressure that dribbled out the shower head. We had more problems with water at 4am when we were woken by dripping in our room. After a search, we found water dripping through the ceiling and running down the walls. (We were on the top floor). I rang Reception where the guy said he would come up, but didn't. He rang back 5 minutes later and said he had rung maintenance (really?) who had said we could hear water running through the pipes and it may also be the sound of rain on the windows. We had a pile of wet towels on the floor by then so I doubted he was right on that one. The dripping kept me awake the rest of the night. Breakfast was perfectly acceptable. We had intended to do some sightseeing around York before the 5 hour drive home but were too tired to do so after our disturbed night. I spoke to a manager after breakfast and insisted he came to the room to see the water, which was still running down the walls. He was very apologetic that the problem had been dismissed during the night and said no call to maintenance had been logged- no surprise! He did refund the cost of the room promptly but I would not stay here again. It would seem wrong to give only one star for this because the hotel was actually quite comfortable. Customer care is not how staff are when things are going well but what they do when it isn't.

    5
    « Monkbar Hotel »

    Perfect stay. We stayed here in August, and had a good time, so stayed at the Monkbar Hotel again last weekend. The staff are helpful, smart and polite. The rooms are spacious, nicely decorated, clean and tidy. Breakfasts are excellent with a wide choice foods. Willingly recommend this hotel

    3
    « Location is convenient to York Minister »

    We stayed at the Monkbar Hotel for 1 night in September. The service was great in some areas, poor in others. Our room was quiet and had a limited view of York Minister. Our friend had a room across the hall without a view. The rooms were refurbished. Unfortunately you have to keep your room card plugged into a reader inside the room to activate the power. They brought us a refrigerator to use but as soon as we left the room the refrigerator lost power. We tried to open the double windows and they came completely off. Apparently it is a fire escape but it is not labeled so it was kind of scary when the door came off it's hinges. The shower is not completely enclosed and water gets all over the floor. Paying extra for breakfast is a joke. It should be included with the room rental! Almost all the food was gone and drinks needed to be filled when we arrived. A waiter seated us, asked us if we wanted toast and then never returned with the toast. There's no parking onsite which wasn't a big deal for us but is not convenient.

    3
    « curates egg »

    Pleasant friendly staff,attractive foyer and courtyard.Recently refurbished but probably not by a woman---room dark with details either missing/not yet complete, bed not particularly inviting or comfortable but all very clean.. Good breakfast but incredibly noisy. Dinner menu uninspiring. It has the potential to be much better though with a little thought. I'd forgotten what a stunning,beautiful city York is

  • 3
    « Noisy!! »

    Straying one night here. Tired after a long week travelling. Quite trendy! Nice food this evening and friendly reception but why put us in a room which is close to an event? Am I the only one struggling to sleep due the noise in this hotel! #Noisy

    4
    « Comfortable experience »

    I went here for a meeting and stayed for 1 night. Only a 10-15 minute walk from the train station and close the center. Not the cheapest place I've stayed in but I left extremely satisfied with my stay, the staff was kind and professional.

    4
    « Hotel stay with friends »

    Enjoyed the stay at the Best Western "Monkbar" in York, the hotel was expensive for the Saturday night, however the overall package was excellent and being so close to the centre was a real bonus as my wife had a fall the previous week. I would recommend the hotel for a stay in York, especially if you need to be near the centre.

    3
    « Looked good on the surface............... »

    Upon walking into the the hotel, I was very impressed, modern clean and classy. I was excited to see my room. However the lobby and the path to the room are building you up for a huge dissapointment. The room looked like it was from the 1980's, horrendous orangy floral curtains, combined with the darkest wood furniture I've ever seen, a radio alarm clock complete with dial for the radio and an actual fitted radio at the other side of the bed..........oh then there was the bed, what can only be described as a posh prison bed and the squeakiest bed I've ever slept in. To say it was uncomfortable would be a lie, but it leaves a lot to be desired. I will say the room was clean though and the staff were pleasant. Breakfast was reasonable.

    5
    « Great Hotel in an ideal location »

    I stayed here while down in York for the marathon. The hotel is close to the Minster, plus several good restaurants and cocktail bars. The staff were friendly and helpful and the room was fantastic. The food in the restaurant was tasty, with a free glass of prosecco thrown in - a nice touch. All in all a very happy experience - including the run itself!

    5
    « Highly recommended »

    Great location for Minster, shops and restaurants. Newly refurbished, rooms are beautifully done and excellent value for money. Breakfast was excellent and staff extremely efficient and friendly. Nearby car parking also great value with voucher from hotel.

    5
    « Good base in York »

    Comfortable hotel in handy location for sites. Quiet despite being near main road. Rail station is not in walking distance with heavy luggage - you'll need a taxi. Busy place - staff very willing but can get a little chaotic at breakfast. Bar meals menu cheaper than dining room but plenty of other options nearby especially for pub grub.

    4
    « Would have given 5 stars but... »

    Stayed here while in York for work and can't really fault the place. Relatively easy to find with a tiny bit of map reading. Staff were polite but not overly friendly, which personally I quite like. The room was HUGE and has obviously been refurbished recently. Huge desk which was helpful for working while I was away. Everything spotlessly clean, cannot fault them on room presentation. The bed was comfortable (pillows a bit soft for my liking but that's all down to personal opinion). Slept well despite being close to the road. I'm not a big breakfast person so I can't give a full account of breakfast, but there seemed to be a good variety on offer I would have loved to give this place 5 stars, but unfortunately the excessively noisy plumbing put me off!! I know this can be something difficult for hotels to control, but every time the room above flushed the toilet I thought the roof was going to cave in. Not sure what the hotel would actually be able to do about this, other than perhaps warn people about the noise. That considered, I would still stay again. Did the job and perfectly comfortable.

    5
    « Yet another great stay at the Monkbar! »

    We've stayed at this hotel many times while visiting York and it's always been good. Location is excellent just a stone's throw from the city walls. Whilst it has always been clean and well maintained it had become slightly over the years ....... NOT ANY MORE!!!! The refurbishment is outstanding to say the least .... bright, contemporary & modern, this refurbishment is very chic and has really lifted the hotel throughout taking the Monkbar to a new level. Parking is very convenient in the secure multi-storey next door, and just £5/night with reduced rate permits from the hotel, great value. Well done to all involved, we'll definitely be back again!

    4
    « 3 day short brerak York »

    Lovely hotel in the centre of York convenient for all attractions. Hotel was being refurb ished but not a problem during our stay. We asked for a quite room not facing the road and got a quiet room at the rear of the hotel, the only noise was from staff clocking in early in the morning and their chatter (not appreciated at 6.30 am) avoid these rooms if you don't want an early morning wake up call from the staff. Enjoyed our stay and staff were friendly. Breakfast service was good

  • 4
    « mums 80th birthday Celebration »

    Lovely clean n modern hotel, room recently refurbed to good standard, tea, hot choc n bottled water replenished on use.Breakfast was delish, full english, fruit, yogurt, cereals n tea n toast buffet.Great location too as its near to Cathedral, shops n bars.All staff were friendly and cheery.Will definitely stay again

    5
    « Enjoyed our stay. »

    Refurbished hotel.Very Modern.Stayed in main building of hotel. Excellent location. Very clean comfortable room. Excellent breakfast.Staff friendly & helpful . Parking easy to find after paying at hotel. Would stay again.

    5
    « How is this hotel not a four star »

    Stayed at the best western monkbar for two nights with my wife and couldn't have been more happier. The hotel is immaculate. Check in was so quick and easy. We was given a newly refurbished room and first impressions was a big 'wow'. The bed was so comfortable and room was so clean and tidy. The room maid did an amazing job as well,worth pointing out. The breakfast was one of the best we've ever had in a hotel. All in all a great hotel with very friendly and helpful staff right in the centre of everything. Thanks all at the best western monk bar for a top stay. We will def be back!!!!

    3
    « location was great, room not so great »

    walked into the newly refurbished reception and thought WOW it was beautiful as was the bar and restaurant area. Walked into our room and thought OMG it's awful!! The shower curtain was discoloured along the bottom, the mattresses on the two single beds did not fit the bases properly, the carpet left a lot to be desired, the furniture belonged on a bonfire and the room had an 'old' smell about it. The door at the bottom of the stairs that led up to the rooms looked like it had been kicked in at some point as the door jamb was damaged. No way should this room(no.54) have been for sale.Complained about the room but could not be moved until the next night.The duty manager was helpful in sorting out our problem and true to their word we were moved to another room in the main building for our second night. This room was lovely. I would stay here again but only if I was guaranteed a newly refurbished room.

    5
    « The newly refurbished Monkbar is a great value hotel »

    The Monkbar location is perfect for site seeing in York, sited on the city wall with a short walk to all of the main city attractions. This has always been its attraction. However as an occasional visitor the hotel was in great need of modernisation. In 2015 the hotel appears to have had a complete make over. Suddenly the rooms are pleasant, the staff are helpful and extremely polite and even the food has greatly improved. Having previously provided a poor review for the hotel, I can honestly say it is now a great place to stay for Business or sightseeing in the Beautiful City of York.

    3
    « weekend stay »

    We stayed at the best western monkbar for our wedding anniversary, on the plus , staff very helpful and friendly , breakfast really good , service excellent . Parking not really an issue as it's close by ,but shouldn't really have to pay although it was cheap. Now the room .....we were put in the lodge at the side of the hotel, dated , carpet seen better days , very noisy from the very busy main road ( even on a Sunday ), the shower was as previously described ,not very good , couldn't adjust the angle of the shower head so water went everywhere. For the price we paid the room didn't reflect this , we understood that the hotel is going through refurbishment and maybe this should be reflected in the price for the rooms that are yet to be done.

    5
    « Convenient Stopping Place in York »

    We stopped here while in York in August 2016 and found the updated hotel very comfortable. It's apparent that a number of older buildings were incorporated into the hotel by the unusual stairways and landings, but the incorporation worked in my opinion. The hotel rooms are larger than one might expect in some English hotels with up-to-date baths and furnishings. The hotel has temporary parking places for dropping luggage and checking in, but does not have parking. However, a very convenient lot is available at - I believe - reduced parking rates for 24 hours. If you can do without your car in York do so. Breakfast was served in the hotel dining room and was self-serve buffet with some assistance from staff. I found the meal satisfying.

    1
    « Disappointing room »

    I visited my granddaughter who recently started university in York. I wanted to treat her to a nice overnight stay in a nice hotel. The Monkbar website showed room that looked good so I booked online. The outside of the hotel and the lobby looked very nice. The receptionist was matter-of-fact and never smiled at all. We were given room 14 on the first floor. My face fell when I opened the door. The room was dreary and scruffy. There were bits gone from the MDF dressing table. You could see through a gap into the drawer below. We discovered later that the dressing table top could be repositioned by sliding it across as it was not fixed down. A curtain was missing hooks and was lobsided. The net curtains needed a wash. The bathroom was like an old house in the 70s with a plastic shower over a bath. The light over the bathroom mirror did not work: The shower began squirting in all directions from the joint when it was turned from bath to shower. The cheap plastic shower head would not stay up on the pole and kept sliding down to a child's level. The extractor fan was clogged with furry dirt. There was dirt/splash stains of a dark colour(alcohol or tea/coffee stains) on the door of the bathroom and the entrance door. All the grooves on the doors had long standing grimey dust. All the woodwork was worn and scruffy looking. Dirty black marks surrounded the light switches and the door handles. Looks like it has not been cleaned or painted for a long time. The light bulbs on all the lamps were thickly coated with dust Both my granddaughter and I suffer from dust allergies so this was a disaster for us. While the location is convenient, our room was beside the traffic lights so it was very noisy when traffic waiting at the lights. The floorboards were very creaky in our room and badly need to be replaced. The noise from creaky floorboards overhead mixed with the traffic outside meant a very wakeful night into the small hours. At the buffet breakfast on Sunday morning, I asked politely if there was any bacon as I couldn't see any. A man who seemed to be in charge said "it will be here when it's here right" very rudely and grumpy. We realised as we prepared to leave that we had not received even one smile since we arrived the day before. Then a saving grace as we checked out the young lady gave us a lovely smile and wished us a good day. The Brennans and their TV programme would have a field day here, Irish people will know what this means.

    5
    « rest, relax, eat & play at BW Monkbar Hotel »

    This is our first visit since the hotel have had a huge refurbishment programme - virtually everything has been updated or totally renewed. We stayed in one of the new disabled friendly suites - it was brilliant, totally adaptable bathroom complete with walk-in shower and disabled loo, higher than average bed, much bigger room than standard. As ever, nothing was too much trouble for the staff, they're happy to recommend eateries, deals in their own restaurant - the Yorkshire Grill too. We took advantage of late Sunday checkout for 2, until 1pm with Sunday lunch for 2 all for £25!!! Brilliant! We went by train for the first time instead of taking the car and it was so easy to get taxis from the station, and due to the location of the hotel, a few yards, turn left and you're inside York's walls and city centre! What more could you want?

    3
    « Ok »

    Good location but unfortunately they did not offer a car park which is important for a driving holiday. Car park was cheap though and a short walk away. Reasonable food both at breakfast and dinner and good service with friendly and helpful staff. Rooms very clean but not very soundproof.

 

Getting to the hotel ...

All directions
·From: Road A64. Follow inner ring road from A64 to city walls. The BEST WESTERN Monkbar Hotel is at junction of Monkgate and St Maurices Road.