BEST WESTERN Kilima Hotel,  York

4.0/5  - based on 548 guest reviews.
129 Holgate Road, YO24 4AZ, York, Great Britain - See map
+44 1904 625787 +44 1904 612083

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Heated pool
    Heated pool
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
TripAdvisor Traveler Rating
based on 548 traveler reviews
See more comments >>
Photo gallery :
The BEST WESTERN Kilima Hotel is a 19th century former Rectory originally built for a local wine dealer, located within walking distance of the historic city of York and its attractions. The bar with its original vaulted ceiling are located in the Victorian cellar of the hotel, for your meetings we have a conference room that accommodates up to 26 guests boardroom style. A private car park is available. The BEST WESTERN Kilima Hotel is an ideal base for sightseeing, shopping and easy access to the A1/M1 for business or pleasure. All bedrooms are non-smoking.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 548 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
242
Verygood
 
226
Medium
 
55
Poor
 
15
Horrible
 
10
Business Business 75
Couples Couples 286
Family Family 81
Friends getaway Friends getaway 48
Solo travel Solo travel 28
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Kilima Hotel,York
  • 3
    « Good hotel, friendly staff »

    Stayed here for one night. Rooms are good and clean, beds are comfortable. A nice bar as well serving nice black sheep beer. Good swimming pool available as well. Enough parking space, walking distance to the city centre

    4
    « Weekend break »

    Lovely little hotel, 10 min walk from city centre and station. Some great restaurants and nice litte pubs and bars on route. Because it's out of the way a bit it's very quiet. The staff are super friendly, and can't do enough to help you.

    3
    « Best western Kilimanjaro hotel York »

    Lovely staff Clean and tidy but very dated couldn't walk around the room without the most annoying floorboards that squeaked consistently that defiantly needs addressing ! Also couldn't open windows for fresh air no evening restaurant either .

    4
    « Good Hotel for touring »

    A good hotel for visiting York. Secure Parking available and an easy walk into the city center with all its attractions. Large room with a comfortable bed. The reception staff were very welcoming and helpful and even escorted us to our bed room which is a rear occurrence these days. Breakfast was good and varied.

    5
    « Really very good »

    Came to York for a single nights stay. Was greeted very warmly by the guy on reception. Very friendly and helpful, gave lots of help when asked for directions etc. The room was lovely and and, considering it was cold and wet outside. The decor is traditional but stylish. Really clean and comfortable room. Lots of facilities in the cupboard, iron and extra room heaters if needed. Nice size TV with lots of freeview channels. Swimming pool and steam room were a nice touch. Changing rooms with fresh towels, so no problem using them. The breakfast room in the morning is really awesome. Brilliant choice of breakfast inc eggs benedict, pouched salmon and eggs, full English , vegetarian breakfast and more. I would really recommend this hotel. Made my stay in York really special.

    4
    « Good Hotel »

    Ideally placed (15 mins walk to city centre) and with car parking and a swmming pool made this an easy choice for me. I wasn't disappointed. The hotel is well run and they try to cater for all your needs. The breakfast was excellent. The best fresh fruit salad I have ever had in a hotel...really fresh fruit and freshly prepareed not all squishy. The pool though small, is adequate for exercise and kept clean. Pleanty of car parking space. The room was clean but we suffered a bit of traffice noise in the morning. I would return.

    4
    « Good find »

    Looking for somewhere to eat early evening, before going to Wiltons music hall, took a chance on this restaurant. Lovely charming helpful staff. Delicious fresh cooked Turkish food. And lovely spot. Was just what we wanted. We chose from the standard two course meal which was very reasonable. Wine delicious. Confident recommendation.

    4
    « Great hotel , close to city centre »

    We normally stay at a small hotel close to the city centre, however they have taken the car park away. so we decided to try this hotel and we are glad we did! Private car park at the rear, close to city centre (15 min stroll). The staff and service were excellent and the room was very clean and well appointed . The room was next to the lighting transformer room so there was a small constant humming noise. However it,s certainly not a dealbreaker for this hotel choice! I have to say the breakfast was delicious, lots of choice and very well cooked and tasty. We will certainly be staying here again on our next visit to York.

    4
    « 6 adults and 2 small children- perfect long weekend »

    My family - 6 adults and 2 small children stayed at the end of Oct 2016 for a long weekend to celebrate a special birthday. York was chosen as we all live scattered around the country and we had a great time. The rooms were large, clean and of a very high standard. The shower was powerful and the bathroom large, Having a pool was ideal for the small children to use up energy and perfect to relax for the grown ups. Clean, warm and very inviting. Breakfasts were fresh and lots of choice with a help yourself cold buffet with full English breakfasts and other hot dishes served to your table. My only comment was on both days my poached eggs were cooked hard :-( The hotel is on a great bus route and at £1.20 in to the city or a lovely 20 min walk, the hotel is in a prime spot. The manager, Chris, is the jewel in the crown to this gem of a hotel. Wether at the front desk welcoming or helping new arrivals, serving drinks at the well stocked bar , arranging taxis, help with bus timetables or replenishing the 'help yourself to forgotten items' collection in the foyer.. toothpaste, razors, toothbrush etc, nothing was too much trouble. Always smiling, always happy, Chris and his team have the best kept secret hotel in York sorted. Thank you from us

    5
    « Fabulous Hotel »

    My family & I visited the Kilima Hotel for my mum's 70th birthday. We were a party of 6 adults & 2 children & the hotel was ideal for us all. The children loved the indoor swimming pool & the adults enjoyed the cellar bar. The rooms were large, clean & very comfortable. The breakfast was plentiful & delicious. A bus stop just outside the hotel takes you into the centre of York or you can walk it in about 20 minutes. A special mention goes to Chris, the hotel manager, who seemed to be omnipresent & was always friendly & informative. Thanks Chris!

  • 3
    « Birthday weekend »

    Weve been going to this hotel on and off for about 11 years for various breaks at various times of years We stopped mid October for my birthday weekend, the hotel is in good walking distance to town or short taxi ride and is quiet with on site parking with good facilities and pool. The staff are very pleasant and the breakfast was of good choice and cooked to order. The manager Chris is realy excellent at is customer service and will help you with anything you need. We find now that tho we love this hotel it is starting to lapse in room quality and needs a bit of modernisation in the bathrooms and a bit more on the cleaning of the rooms . The carpet was in need of a good hoover and the linenen was in poor quality as we discoverd the next morning the bed sheet was torn and to our dismay it was not changed for the next night. They have recently put new carpets down in the public areas and new lighting in the basement bar and breakfast room which has improved the space. If you do decide to choose this hotel for you're next break book direct with the hotel to save on room rate and parking cost and also rooms may be availabe tho not on line.

    4
    « Ideal for our purposes »

    The hotel met all our expectations when we spent 3 happy days there. As a large family group we were grateful that they managed to give us three rooms close to each other. The welcome was warm and the staff friendly, attentive and helpful throughout. It was comfortable and quiet. A huge plus point was the swimming pool which gave our four grandchildren hours of pleasure. The location was fine - I would challenge the visitor who claimed that it was 'miles out of town'. We walked to Micklegate Bar (ie the Walls and therefore the start of the centre) in 15-20 minutes with a five-year old every day and, if you don't want to walk, there is a very good bus service from outside the hotel, taking only 5 minutes into the centre.

    4
    « nice »

    just returned from a night at this hotel, school holidays so not a great deal left as i left it too late, hotel was nice, we usually use novotel or something similar but chose this as it had a pool, room was nice and bed lovely and comfy, bar area was small and cosy, breakfast was excellent, the cooked full english was purfect. Weve been to newer hotels but this was a nice break, only a short walk outside town centre, i would use it abain if the price was right.

    5
    « Great value »

    Really enjoyed a night here when passing through York. Very handy for the city centre, about 10 minutes walk to the city walls. The staff were very helpful and friendly. Breakfast was tasty and the children enjoyed a splash in the clean, warm swimming pool. Great value, clean and tidy with friendly atmosphere.

    4
    « Short stay break »

    Superb hotel really friendly staff who treat you more like family than paying guests The rooms were individual and a nice comfortable bed. The whole place is very clean and tidy. good thick walls no noise from other rooms. Good location 10 minutes walk to station or 15 mins. to city centre. Breakfast was excellent good hot food served on hot plates makes the difference. The pool and sauna were great The only slight down side is there are no evening meals available, there is a bar with various drinks available until midnight Definitely use this hotel again.

    1
    « Miles out of town »

    We booked this Hotel as it was advertised as "This Victorian building is around 15 minutes' walk from York city centre" 30 minute's more like ! It's badly in need of a refit , we paid £179 for a single night and were expecting a lot more . I stay in Travel Lodge/ Premier Inns most weeks for work and wanted something more . regret did not get it . OK, there is a pool and steam room . Steam input scalded my leg and my partned slipped a recieved a bruse in the pool , by slipping on the steps . Brekfast was ruined by the waiting staff watching the guests and giggling smirking ... very un professional . On departure the receptionist did not ask the customary "was every thing to your satisfaction ?" probably cos she was sick of greating disgruntled guests !

    4
    « Relaxing stay »

    Thanks for a lovely nights stay in your hotel, myself and my husband had a great time. There are some negatives, we thought that the bathroom was dated and the decor of the bedroom also a little dated. The hotel was really warm too. Now for the positives which far outweigh the negatives. For the price we had a great stay, nice touches, very welcoming and great for a nice walk into York. We used the pool, which again for the price of our stay was a nice touch. For those who have left negative comments regarding being used to far superior hotels, then they would have paid far superior prices. Nice inexpensive short break. Many thanks

    5
    « Lovely and good location »

    Last minute stay. Chris is a fantastic manager and a credit to the hotel. Breakfast was cooked to order and staff very helpful. Rooms are clean. Free car park and small walk to centre York. Would visit again.

    5
    « Friendly, nice atmosphere »

    We stayed for three nights. The room was comfortable and well equipped and the breakfasts were excellent. You can catch a bus into the centre of York from opposite the hotel which is most convenient. We weren't able to use the pool for personal reasons but it looked very inviting and well set up. One tip- if you ring to book you can get the car parking free but if you do it online then there is a £5 a day charge and the lady gave us a special room rate!

    4
    « Fantastic place »

    I have stayed at this hotel for a couple of weeks now. Really consistently good, the breakfasts are cooked to order and the best one is Eggs Royale by far! I would highly recommend the pool for a wind down and although the restaurant is no longer open, the Deliveroo service is amazing and you can eat dinner downstairs in the bar/dining area. Rooms are a decent size and clean. The staff are really friendly and helpful especially Matt. Also parking is free which is great for being so central. Only downside is it is a tad on the outside of the main restaurants and bars but fine if you like to walk and the racecourse is within great running distance if you like to run. Thanks for making my stay great on all occasions!

  • 5
    « Excellent place to stay »

    A great place to stay! The amenities are good and the staff are extremely friendly. The rooms and public areas are very clean and it's set in a quiet location, whilst still being fairly close to the local attractions. The children loved the pool.

    3
    « Not for us »

    Staff are all pleasant on arrival and helpful. Shown to our dark room and immediately noticed the smell. Strong air freshner and open window. I guess this is to disguise another odour but was very off putting. If it hadn't been so late I would of tried for a refund. We didn't complain as really didn't want to put more of a downer on our break and just put it down to not researching properly. Bathroom very dated with a stained sink. Small cheap wardrobe and furnishings. I would class it as a large B & B not a hotel. Has a small bar below reception which we didn't bother with. Breakfast which you have to order , not buffet style, was not to my liking as I like quality produce and couldn't eat mine. Stuck to some toast. I really wish we had researched better before booking as we like to stay in nice larger hotels with a bit of luxury and didn't realise this wasn't what was on offer. So I guess this is partially our own fault. I would rather pay a bit more and get quality although £400 for three nights is by no means cheap. We had found others more central for a bit more and wish we had paid the extra. The pros Bed was large and comfortable. 20 mins walk to centre of York. Quiet location. I see plenty of good reviews and I am by no means saying this place is awful because it isn't . We just like and expect better.

    3
    « Needs some refurbishment »

    I'm thinking perhaps I was put in one of the few older rooms judging by the other reviews. The receptionist on arrival was really helpful and friendly (hence the average rating) but the decor and cleanliness in room 16 on the ground floor was dreadful. The decor was a mismatch of migraine-inducing patterns, carpet worn and bathroom very tired. There was a great deal of noise, doors banging etc. as people came in and out of the main door. Perhaps if I'd been given a room in the extended part of the hotel it would've been better.

    4
    « Great stay at the Kilima. »

    Good location just outside central York. Excellent off street car parking. Indoor swiming pool. Very good amenities and breakfasts. Older building. My room floor creeked quite badly and walls are pretty thin. Staff were excellent. Would stay here again.

    4
    « Break for two »

    Very welcoming and helpful staff. Breakfast was excellent. Loved the swimming pool. Would definitely stay again. Nice touches in the room like an iron and ironing board. Very good location and within walking distance of everything.

    5
    « Friendly and welcoming »

    Convenient location on the western edge of the city centre, about 20 minutes walk from the Cathedral, and benefiting from good on site parking. The property is well presented with nice decor in common parts and very nice, semi subterranean, characterful dining room. My room was comfortably furnished with many nice touches and a decent en suite. I had a very good night's sleep followed by an excellent breakfast. The hotel also benefits from leisure facilities which on this occasion I did not use. I was pleased by the very friendly welcome, assistance to my room with awkward baggage and just general helpfulness and sunny disposition of all staff. Good value for money and I would certainly return.

    4
    « Pleasant stay, lovely people »

    Stayed here after two nights in Carlisle with my mum. Definitely preferred this hotel. On check in the reception lady was juggling phone calls and visitors arriving at the same time. She was very friendly and polite and took the time to show guests to their room pointing out the dining room and pool areas and times of availability. Room (19) was spacious and clean although a little warm during the night even with window open. On the next day my son and his girlfriend who live locally visited us and we went into town for a wander. He was able to leave his car in the car park whilst we took my car into town. The hotel is within walking distance of the city centre though we drove as not sure how my mum who is quite elderly would manage the hill on the return. Breakfast on both mornings was very good and the dining room although in the basement was well lit and bright. All the staff were very friendly and helpful and made the stay even more welcoming. Didn't use the pool but round certainly take the opportunity next time. Yes would definitely stay again.

    2
    « Expected more from Best Western chain »

    I am afraid our stay at this hotel started on a negative note from the off... we arrived about 20 minutes earlier than check in time and the rooms we not ready... not a problem at all but the fact the receptionist seemed to have no time for us at all turned out to not be the best welcome to the hotel. We asked to maybe have a bite to eat but were told there is no meals being served which I found strange. After we headed out for the day we returned to check in and the new guy in reception was very friendly and welcoming but it was just one guy!!! We realised why the previous receptionist maybe was a little distracted, they had one person running the hotel for everything - reception, bar, guest requests, swimming pool/gym... Later that day the kids became hungry and we were again told no food was served not even sandwiches or anything but we were referred to Just Eat web site - not ideal for families!! Alongside this a pint of Carlsberg that tasted like the pipes hadn't been cleaned and finding a tag in the drawer from a previous customers crotchless size 10's from Ann Summers I do have one positive - the breakfast was well staffed and OK!!

    4
    « Louise »

    Lovely hotel, very attentive staff, very welcoming pool after walking all day. The hotel its self was warm and welcoming. Public areas were decorated nicely and well kept. Room 11 however was not. Tiny window in a large room that allowed no natural light. Saying that bed was comfortable allowing for a good nights sleep. Would I stay again? Yes

    5
    « Great family hotel »

    Family of 5 stayed here, really good value as you get a full breakfast included and access to the swimming pool and fitness area. It was great to get back after walking round sunny York and relax in the pool with the kids. The family room we stayed in was brilliant, a 4 poster bed for the adults and a separated small room for the kids, done out as 3 beds and with plenty space. Little extras are thought of such as plentiful towels, iron, tv in both the living spaces. Would 100% stay again and recommend to those looking for a family room in York.

  • 5
    « Excellent hotel »

    this was our second stay here and we loved it. Bank holiday weekend away with our 2 adult daughters. Lovely rooms, great staff and a lovely pool and steam room too. Breakfast is excellent with great choice and very friendly staff and lovely hot food served with a smile. We will definitely stay here again, Chris and his team are great and very welcoming.

    5
    « And relax »

    Couples night away from it all, ready for a bit of culture and a nice evening out for meal. Lovely pool, friendly staff, good breakfast. Wonderful relaxing city break for a night. Thanks to Chris and team!

    5
    « Great weekend »

    Fantastic hotel I would not hesitate to stay there again.The only negative point for us was that the room decor needs to be lighter as the room was a little on the dark side.Very helpful staff nothing was to much trouble.

    4
    « Excellent as always »

    Fourth time at this hotel, usually for the races, and it is always excellent value. Comfortable rooms and an excellent breakfast merely enhance ones experience and the charming staff are always keen to help with any requests. The fact that we, along with many others, return every year is testimony to the quality and the badinage with Chris throughout ones stay is an added bonus!

    5
    « Absolutely Fabulous!!!!! »

    Came across this hotel by chance, it was my 1st visit to York; beautiful place. Back to the hotel, it's not new but it's exceptionally well kept. The staff are super friendly, the main man Chris goes out of his way to make your stay pleasant and pleasurable. Can't really give this hotel a good enough review. 10 min walk from the city centre, pool, sauna, steam room in the hotel, ample parking. But what I enjoyed most was not queuing for mass produced breakfast, a full and varied menu cooked fresh and served to your table. Small outside balcony for smokers, age group varied from young to old. Give it a go, Chris and his staff will be sure to give you a warm friendly welcome. I will definitely go back and 100% recommend to others.

    5
    « Great hotel within walking distance to centre »

    Hi, Stayed at this hotel 01/08/16 in family room number 11. Room was very large with two big beds. Swimming pool is a nice touch and great for relaxing. We had the pool to ourselves as the hotel was very quiet. Great 'FREE' carpark around the back of the hotel in its rear grounds. Nice cosey little hotel bar and very reasonable prices £3.60/pint.

    4
    « 2night weekend visit »

    My fiancé & I stayed here for 2 nights. We had a very positive visit. The hotel was spotlessly clean, & light. The pool was clean, clear & well kept. Breakfast was a good selection, plenty of it, the cooked & buffet. What made the stay for us was the staff. The manager Chris was welcoming, helpful, interested in our visit, helpful, immensely cheerful despite the long hours he was there, greeting us first thing in the morning & serving us a final drink in the bar just before midnight. The young staff who served us the morning are to be praised, they were professional & friendly in their approach to their job. A really great stay & we will certainly stay three again.

    5
    « Lovely Time »

    Hi just returned from 2 day stay in York and this friendly hotel yeh it's old style property but has a fabulous indoor pool a definite plus for a hotel !! and lovely clean rooms . Staff all very friendly and would definitely return , and to the two lovely smiley ladies on reception great front of house first impression and always had time for a chat . Well Done .

    4
    « Good hotel, good price and handy for the city centre »

    We needed somewhere to stay for a night in York after a visit to see the mystery plays and decided on the Kilima. It was very easy to find being on one of the main routes into York. The hotel has a large car park that had loads of space in it during our stay. The hotel is an old vicarage with a large extension built on to the back. We were in the old part of the hotel, so the rooms have character (to say the least). Not really up to modern standards, but ok for the night. Breakfast was good. The staff were cheerful and helpful (they let us get into one of the rooms early to dump our bags as we wanted a day sightseeing) and the hotel is well situated for a visit to York ... and easy 20 minute walk

    5
    « A Very Pleasant stay »

    The hotel is situated within easy reach of the historic city of York with its multitude of attractions. On arrival we were greeted by The Manager Chris. The booking in process was quick efficient and friendly. The room was clean and the decor was attractive. There were some pleasant little additions to the room such as an electric fan which was very useful as the night of our stay the weather was more than a little humid. We enjoyed the pool which we had to ourselves. The water was just right and the steam room was a joy. There were ample supplies of tea and coffee in our room. The bar area is situated in the basement of the building an it is accessed by a flight of stairs. The staff were all pleasant and friendly and the hotel permeated a sense of calm. The breakfast was excellent with a good choice of hot and cold drinks as well as cereals and toast etc. The English Breakfast was cooked to perfection and the cleanliness and efficiency of the set up was a fine example of how to do a job well. This was our first stay at this hotel and when returning to York we will look no further than this place. We were accompanied by our 8 years old grandson who very much enjoyed the stay and the good wit and humour of the manager Chris, who made him feel especially welcome. Well done to all.

  • 4
    « Pleasant Stay »

    We decided to revisit York after a 21 year break and weren't disappointed. Having booked only a couple of days before we went we appreciated that we may not have been left with a prime hotel but we were pleased with our choice. The hotel is old fashioned but charming and although our room was a little dated it was clean and very comfortable. All the staff we encountered were very friendly and helpful. We enjoyed the pool and steam room, which we had to ourselves before walking into York for an evening out (about 15 mins into the centre) but decided that we would get a taxi home rather than walking back on what is a busy main road. That said, our room was quiet (we overlooked the car park) and we had the added pleasure of seeing a steam train out of our bedroom window in the morning! The bar area and breakfast room in the basement was charming and we enjoyed having breakfast cooked to order and to our liking rather than the usual buffet efforts you get in larger establishments. Check in and out times were better than we have elsewhere - not being early risers we appreciated not having to be out at the crack of dawn! All in all a pleasant stay where we would go again.

    1
    « Not a good experience »

    I stay in a lot of Best Western hotels and this is the worst I've ever been in. Outside of my room the hotel was below par. Location wasn't great by any means but close enough to walk into town. I was put in a small, depressing, dilapidated room which was ridiculously hot and uncomfortable. I asked to move but was told there was nothing they could do as the hotel was full. I was also offered a refund but not really told how to go about it. Maybe the other rooms are OK (judging by the other reviews). I'll be totally avoiding this place in future. Staff were fine and friendly- it's not their fault.

    4
    « York races overnight stay »

    We had a good night at the hotel. Very friendly. Great breakfast, w Included in the price. We will stay again. For a 3star hotel it was very good. A short walk to the city centre, very clean and good parking.

    4
    « Good location »

    This hotel was in a very good location, you could walk into the centre of York in about 10 mins. The staff were very helpful and friendly. Breakfast was lovely and the evening meal great. The Railway museum is very close and is worth a visit.

    5
    « Great Hotel »

    We stayed here for my wife's birthday in March and were very impressed. A lovely hotel, very clean and modern including the room, and the pool was great. It was only a short walk to York town centre, around 10 minutes. A special mention has to go out to the receptionist, unfortunately I've forgotten his name but he was very friendly and most welcoming. He also allowed us an extra few chocolate rice crispie cakes from the reception desk! Hats off the the chef on those! We didn't have breakfast or an evening meal so can't comment on the food, but from our experience we'd highly recommend it!

    5
    « Best Western Kilima Hotel, York »

    A 15 minute walk out of the city but there are inexpensive taxis and a bus stop outside. Breakfast was superb. The lounge has tables for people to bring in take away meals though they don't do dinner themselves.

    1
    « WHAT A PITY - COULD HAVE CHARM BUT CERTAINLY NOT FOR SENSITIVE NOSES »

    Single lady placed in a ground floor with window which had broken catch and therefore no security: Door handle loose and difficult to unlock: poor bedside lighting: Although guest small to shower experienced difficulty due to the shower being right under a sloping ceiling. Complained on entry to the room the first night of the extremely unpleasant smell to which I was told it was an old building. There was also the smell of someone having smoked in the bathroom and near the bathroom. Owing to York being booked due to the Yorkshire Show I was unable to obtain a room elsewhere otherwise would have cancelled the second night. Told that breakfast wasn't served until 7.30am I could have a packed one - banana bad, croissants had been kept in fridge and therefore inedible, replaced but still inedible. 2nd day told toast/coffee available from 7.10 but found cooked being served! When commenting on the inconsistency about breakfast was told this was served if and when Chef was ready. Very dark bedroom and dingy. Such a pity as the building does have character and would certainly benefit from more than a little TLC. Instead of any extensions surely better to refurbish and certainly not what I would have thought to come under the Best Western umbrella. Receptions friendly but no sight of any management. £85 for bed and a non-existent breakfast - unbelievable!!!!!!! Even allowing for the Yorkshire show and heavy bookings in York.

    4
    « Very welcoming. »

    My partner and I had booked a week off work with no plans, he found this hotel and decided we would have a few days away, so we had 3 days 2 nights here. We arrived Monday afternoon about an hour before check in, only had to wait about 20 minutes and our room was ready for us. The gentleman on reception was pleasant and polite. First impressions of the hotel was much better than expected, very clean, lovely smelling and lovely decor. We were showed to our room and again very pleased, lovely big room, very spacious, extremely clean, nothing out of place. Facilities were absolutely fine - the shower was very good! We both had a pretty decent night sleep only thing was the room was very warm, there is a fan in the wardrobe which we used but still was quite warm. We had breakfast included so went for that in the mornings, no complaints really. We also used the swimming pool which is a nice little touch, it's not huge but enough for a little early morning workout. I would stay here again although I think we would wait for some deals to come as we paid less to stay in London at Christmas time in a 5* hotel. This is not a criticism though, just love value for money!

    5
    « What a find!! »

    Booked a night stay with friends whilst at the York races. The hotel is within walking distance of the race course. I can't recommend this hotel enough. Hotel booked a taxi for us prior to our arrival to take us to the course - 4 girls plus heels!! Rooms are great, fab size and clean. We all loved the 'goody tray' by the reception. Full of things you may have forgotten eg hairspray, cotton wool, cotton buds etc just put a donation in the box. Never seen this before - thank you!! Mandy who greeted us was so lovely and nothing was too much trouble. We ate in restaurant in the evening and couldn't believe how reasonable it was, food was amazing. We didn't try the pool but it looked great. We hope to return. Big big thank you to Mandy and the team for a lovely stay. From linda (mr h in disguise! - Mandy taxi joke) and friends xx

    5
    « Great for kids »

    We booked this hotel as it was reasonably priced and had a swimming pool to keep the kids entertained. The pool was very clean and a decent size and the kids loved it. The room was clean with comfy beds. Best of all the staff, especially the manager Chris, were very friendly and welcoming. Young kids can be a bit noisy and disruptive at times especially in restaurants (food was very nice incidentally) but we were never made to feel that this was a problem.

  • 4
    « Old fashioned hotel , old fashioned courtesy »

    l was not aware of the previous comments made about this hotel so I am able to give an unbiased opinion and would now concurr with several of the negative comments made. The rooms are more than a tad bit old fashioned and have obviously been neglected for many years which is a surprising act of negligence by the owner as the building does radiate an old world charm and the warm and welcoming staff do well to add to this. The hotel is situate next to a very busy road and even with double glazing the traffic noise is more than apparent so it is advisable to select a room at the rear of the building. The swimming pool is pleasant and clean as are the public areas including the basement restaurant where I can agree completely with the comments that the breakfasts are extremely good and credit must be given to the chef who ensures the superbly presented food is served up piping hot. I did not have dinner there but I suspect that the meals were of a high standard. All in all, a lick of paint and updating of the rooms with attention to the soft furnishings in particular would go a long way to uplift this hotel to a standard as shown in comparable establishments in York.

    5
    « Happy to Stay at the Kilima Again »

    We had an enjoyable stay at the Kilima Hotel in York. Hotels always seem to be expensive in York, but we found this was reasonably priced for a decent place, and the staff were generally very friendly and very helpful.

    3
    « One night stay. »

    Put bags in the room and then went back to work, Mouldy smell so left window open and was going to request a change on my return.The smell had vanished but the room was dated with bit of wall paper leaving the walls in places. The bar is in the celler along with the restaurant( so no windows or natural light ) took a pint up to the lounge area which was relaxing. There is a swimming pool ( did not use ) and free wifi.Ample free parking to the rear

    4
    « Lovely little hotel for a Trip away! »

    My boyfriend booked this hotel as a surprise for us to have a night away and it had such a lovely romantic feel to the place. The room was beautiful and had a gorgeous four poster bed, a dressing table and a decently sized bathroom. I didn't notice any intrusive noise even though we facing the main road. The bed was comfy and we both slept well. The breakfast menu consisted of the usual items, I had Full English, my boyfriend had Eggs Benedict and both were tasty and very hot which is always good! Check out was easy and they provided a service where we could leave our bags in their safe room while we enjoyed our last day in York (we'd caught the train and didn't want to lug our bags around). The staff were lovely as well and very chatty and helpful with taxis and things to do! Will definitely stay again. FG

    3
    « Watching England Play ?? »

    Friendly staff, lovely breakfast but rooms a let down. Mold on ceiling in bathroom, shower barely trickled out. Floor boards creaked loudly in bedroom and every time I turned over in bed the creaking woke me up. Shame! Bathroom in need of some money spending on it and modernising.

    4
    « Nice Enough. »

    This is my second stay at a Best Western and I quite enjoyed it. Ok, on first arriving we didn't feel the building looked too inviting but the man on reception was very friendly and helpful and I liked the decor. I think our room was number 3(?), it was on the first floor and immediately to the left. The room was clean and I felt the facilities were of a good standard, trouser press/iron etc etc. The bed was comfortable enough and all in all we had a good night. The hotel is very well placed for walking in to the City. I do have two little niggles. One, I would definitely try to stay in a room at the back of the building, as the street noise was understandably quite loud and two, the floor boards were very creaky. My summing up is this is a fairly good place to stay and we will visit again when in the area. Oh and my wife liked the swimming pool too.

    5
    « Anniversary Weekend at The Races in York »

    This hotel is superbly located within easy walking access to Micklegate or bus access for less mobile to York City & Race course. Provides a warm welcome and professional but helpful staff in every area. Nothing is too much trouble! Food and Drink 1st Class and very good value. Rooms well kept for older property with well stocked bathrooms. Has swimming pool on site. Large Car park with plenty of spaces to rear which is surrounded by trees.Thoroughly enjoyed visit and will return and recommend. Please note there are flights of stairs & NO lift available but staff will carry and fetch plus we believe there are a couple of rooms on the ground floor.

    4
    « Convenient for the city, with car parking »

    Very good small hotel within walking distance of York historic centre. Our bedroom and breakfasts were also very good value. An attraction is the on-site car park at the rear of the hotel, not always available for hotels within walking distance of the city centre. Our room at the rear of the hotel was well appointed, good bathroom and quiet.

    4
    « An overnight stay »

    Not a modern building, but it had some character. The hotel is a little way from the city centre but it is a short easy walk to get there. Even though the room I stayed in was rather small, it included all the facilities one would find in a higher rated hotel. The dinner menu was not that extensive but the food was flavoursome and most enjoyable. All the staff were very friendly and attentive.

    4
    « Weekend break »

    We stayed two nights at the Kilima hotel. This was our first visit and will not be the last.The staff was very friendly throughout.We opted for bed and breakfast and wasn't disappointed. The hotel is not very large but certainly comfortable. The centre of York is an easy walk but if necessary buses pass the hotel. If you visit enjoy the use of swimming pool and sauna.

  • 5
    « Lovely Litlle Hotel »

    My colleagues and i have stayed at the Kilima hotel four different times for 12 nights since december whilst working in York , every stay has been superb , service is really top notch , very very pleasant staff , alway there to help if needed. Rooms are very comfortable , good showers. Food is varied and very good quality Nice little bar , shame theres no Guiness ! We will always stay there if working in York again. Shame our project has come to an end ! Big thankyou to Chris and his staff. Especially the lovely Beth who looked after us very well when we stayed there. Will be recommending the hotel to friends and colleagues. Not too far from the racecourse for some friends of mine ! Thanks again to all the staff at the Kilima

    5
    « concert break »

    lovely staff, comfy bed,brilliant breakfast would certainly use again.10minutes walk from city centrewe went to a concert at the barbican.Full english breakfast was areal choice. nice day in york after.

    3
    « Short break in historic York »

    Had two nights away in York, hotel was comfortable although could do with updating, especially the bed and mattress and sofa bed. The flat screen TVs was tiny. The breakfast was ample and tasty. Good selection of food and menu options. Our room overlooked the carpark so not much to look at except cars!! Our room had the four poster bed which was uncomfortable .

    5
    « Hospitality »

    My wife and I visited this hotel last weekend . We were very pleasantly surprised with the overall hospitality.Staff were very friendly and also very accommodating. We had a very enjoyable stay accompanied with a swimming pool and a steam room which made our stay so memorable. Personally speaking we have no hesitation in recommending this hotel to anybody who is visiting York.

    4
    « Well-run hotel with good staff in a good location »

    This is a quaint, historic building with some lovely extras that you would not have expected. It has a pool, a steam room and a small gym; it is only a 15-minute walk to the centre of the city; it has free parking and wi-fi throughout. We stayed in a four-poster room, which was a lovely size, we also had a small table and two chairs and plenty of space to move around the room. The only downside was the fact that the floorboards were quite creaky - but it is an old building! There was a comfortable lounge area for guests to relax in and the restaurant, in the basement, was very good. We had dinner there twice and the food was very good but the breakfasts were exceptional with a great selection including some things out of the ordinary fare such as, a full veggie breakfast, eggs Benedict, smoked salmon and scrambled eggs, cheese or beans on toast as well as continental items. The staff were lovely, all very friendly and helpful, happy to chat to you when you returned each day and offer advice. They certainly made us feel very welcome and we would happily return in the future.

    4
    « Welcoming and Flexible »

    First of all, the photos on the Best Western Website don't do this place any justice. It is full of character, very clean but looking tired in places. The staff were pleasant and the table with essentials at reception came very handy as I had forgot to pack my toothbrush! I phoned the hotel directly to book as the website said sold out however other travel websites were still advertising so I phoned direct and paid the single room price for a double - very good. On site parking was great as some hotels in York do not have this facility. The pool and sauna was clean, another added bonus compared to other hotels in York. The room had plenty of facilities all of which worked perfectly. The décor was cosy however the bathroom ceiling was full of mould and the areas around the window were damp too. It was very clean, the bed was comfy and it was great to have plenty of storage and a table and chairs. Breakfast was good. The Full English came fresh and they were happy to cook me fried egg as well as scrambled eggs to go with it. Check out at 11:30am was fantastic - this gave me time to recover from the night before! Check out was easy and the lady on reception was talkative.

    5
    « Family Stay »

    My wife and I stayed here with our two children in mid-April, and we had a great time. It's a very well run hotel with a friendly and helpful staff. We were over from the States, and wanted to find a suitable destination for a two-night trip to get away from London. We weren't disappointed. It's a lovely, manageable city and very accessible from the hotel, either by bus/coach (which stops near the front door) or on foot. You can walk from the train station to the hotel. One of our favorite outings was a walk along the ancient wall that rings the city (and built by the Romans) on our way to the York Castle Museum. The National Railway Museum is superb too. Our kids, who are 7 and 8, loved the indoor pool. We had two nice breakfasts as well. The hotel is very reasonably priced. We recommend it highly!

    5
    « Weekend away with a group of friends »

    The hotel was very comfortable and clean. Breakfasts and evening meal were very good. Staff went out of their way to give us walking instructions to a National Trust property and details of which buses to take to town.

    5
    « enjoyable stay in York »

    My husband and I had a 3 day spring break in York and stayed at the Kilima Hotel for 2 nights. We were booked into a lovely double room with spotlessly clean en-suite and had delicious breakfasts cooked to order on both mornings. We also enjoyed two tasty, well presented meals in the hotel's restaurant on both evenings. The hotel has a swimming pool which was pleasant to use after a long day sight-seeing in York! Another big plus with this hotel is that it has it's own car park - leave the car and walk 15 minutes or so into the city centre - a very convenient location. All the staff we encountered at the Kilima were polite, friendly and helpful and I will certainly stay here again when we return to York in the future. Highly recommended.

    4
    « The Hotel on the Hill »

    Lovely hotel, room 24 just right for our needs, bathroom has a window which we like. Very handy, just a short walk to the centre of York and the railway station. Nice to have small pool and sauna which we occasionally used. Although only three stars do not be fooled by this, food is five star standard.

  • 4
    « Would have been 5* but... »

    Nice hotel, 15 mins walk to centre. The hotel has 2 strong selling points: firstly there is a parking space for every room, and secondly there is a swimming pool. The pool is lovely and there is also a small steam room. My room was fine but I have to say it was warm constantly- the window had been open all day and the temperature never altered all night, slept without covers on and this was April. Never once had any heating on. The bathroom was very warm all the time. Not sure I would cope in the summer. The bar area was nice, the restaurant looked good (I never tried it). The reception staff were great, however the only thing that stopped me giving this review 5 stars was the fact that I was woken at 07:45 by people talking outside my room on the landing. When I looked I found they were cleaning staff. After getting ready I opened my door at 9am and found 3 cleaning staff still sitting on the landing and chatting (obviously waiting to clean the rooms). Overall an enjoyable stay.

    5
    « Great service and location »

    Had a brilliant time in York. Hotel let us leave bags before check in with our train from Newcastle being so early. Had couple of hours shopping before walking back to hotel which took only 10 mins max. Staff at hotel were friendly and personal, making the stay that extra bit special!

    4
    « Excellent food, fantastic staff but hotel needs a little bit of an update »

    We were there for two nights and had one of the four poster bed rooms. We had a very enjoyable stay and would go to the Kilima again, if we go back to York. The good points, and there are many, are these: the staff are very friendly and helpful - special thanks to Chris and Becky who were both easy to talk to and happy to help; our room was a good size, very clean and contained all the amenities ? iron, kettle, hair dryer etc; great food - we had two breakfasts and the food was excellent. There were plenty of options on the menu and more when placing your order with the waiter / waitress. Options like a choice of ham or salmon in the Eggs Benedict or the choice of scrambled, fried or pouched eggs on the Full English breakfast were a nice touch. Also, that all the cooked items, were prepared immediately for you in the kitchen rather than sitting, cooling in a buffet style breakfast array was great. The only food set out on the buffet was cereals, fruit, fruit juices, toast and coffee, the latter of these we found delicious. The hotel has a small but enjoyable 10 meter long swimming pool and adjoining men's & women's changing rooms (these aren't large enough to hold any cubicles for privacy - they're just one room with a set of lockers and an enclosed toilet). There is also s Turkish stream room at the side of the pool to sweat out and relax before taking a dip in the cooler water. The downstairs bar is nicely set out and we enjoyed a glass or two before bed on our final night. The hotel is situated around the back of the York Rail station. Come out of the station, turn right, walk about 400 meters and then the next two rights to bring you onto Holgate Road and about another 400 meters back along there ? it took us about 12 ? 15 minutes walk until we found a shortcut through a small side street, over a foot bridge and through the station's car park ? about 10 12 minutes. It's about 20 minutes amble to York city centre. The only minor issue we had with the Kilima was the creaking four poster bed and floor of the room we were in. The bed almost creaked when you looked at it. Sitting or moving the smallest amount caused very audible squeaks, creaks and groans to be heard around the room. Stepping in most places on the floor gave off deeper groans and rumblings. We thought this may have given us some trouble sleeping but the bed was comfortable and we slept deeply. In summary, a

    5
    « Very enjoyable »

    Stayed for two nights for my partner 40 birthaday. Receptioniast really nice on arrival room was very clean and tidy. Bed was comfortable great nite sleep. Breakfast beautiful especially the sausages mmm. Steam room and pool amazing. All staff very friendly and welcoming. Great stay defo come back thanks for a great two days.

    2
    « Poor »

    First the good points:The hotel is in a good location, a 15minute flat walk into York and about a 10 minute walk to the national railway museum. There are covered bus stops nearby with regular services into York and a taxi from the centre of town cost £5.It has a large, well light car park at the back of the hotel that is accessed by a steep slope. The decor inside i would describe as victorian country house, with the bar and breakfast area in the cellar being more modern. Please note there is no lift in the hotel, so would not be suitable for anyone with mobility problems. The hotel is kept really clean and the staff were really friendly. The bed was really comfortable. The breakfast was good, you could help yourself to cereal and yoghurt, toast, crumpets or hot cross buns! A waitress takes your order for tea or coffee and for hot food, of which there is a good selection from full English, bacon gaps, eggs Benedict etc .There were no croissants or Danish pastries and there was a very noisy machine that you could help yourself to various coffee/chocolate drinks (would not recommend sitting near this machine as it was very noisy). Sadly there were several bad points with the hotel: We stayed in room 5 and this is at the side of the hotel facing opposite a residential block and their bins! The bathroom faces the door to the room, so make sure you close the bathroom door when using the facilities. The panel to the bath was badly broken leaving sharp edges exposed and was coming away at the top, the extractor fan was covered in dust and was really noisy, so would not suggest using the bathroom light when anyone else is sleeping in the room, as it automatically turns the extractor on! The radiator in the bathroom did not work or in the bedroom, but we found the bedroom warm enough without it. The decor in the bedroom was old fashioned and needs updating, the curtain swags were really dusty and were coming apart at the top. The bedside cabinets have glass tops, that move around with the slightest touch. There are no sockets near the bed and there was no lamp by the seating area, so made reading in that area difficult at night. When you switch one bedside lamp on, the other one on the other side comes on also, so only switch your light on if your partner doesn't mind having their light on also! Also would not recommend ordering papers, as they did not arrive till after 8.30 am. The swimming pool looks over the car park, but you could not really see this when you are in the pool. There is only one shower in the changing room, so if you want to shower before entering the pool or steam room and someone else is showering, you will have to wait. Also there is no shelf by the hair dryers, so made it difficult to dry your hair and brush it at the same time. Would not recommend using the steam room as it has a plastic seating area (you can not lie down in it) and most of the seats on the right hand side are unusable as this is where the steam comes out under the seats (even though I was not sitting on the seat where the steam comes out, I still got hurt by the steam). Lastly at breakfast they had a radio station playing really loud and the staff thought it appropriate to sing along to the songs playing. Spoke to the manager about all of this and was made to feel that I was in the wrong, I wasn't even given a refund for the late newspapers, this is not what I would expect from a brand like Best Western and will stay in some of the award wining B and B's nearby if I visit York again.

    5
    « Fantastic two day break »

    First time stay at the Kilima Hotel, would definitely recommend! Brilliant staff throughout, check in and out process so relaxing, quaint bar and lounge area, food is first class, rooms comfortable and clean. Only a short walk to York centre and perfect location with the added bonus of a CCTV covered car park Thanks for great stay !!

    5
    « Perfect overnight stay »

    Very friendly clean hotel. We stayed in a room with a separate room with sofa beds for the kids which was perfect. Swimming pool was great fun and the full english fantastic. Would come again when visiting York. Very keenly priced as well definitely book direct.

    5
    « Great rerception »

    Reception staff were wonderful. Found us a better room for our needs - on the ground floor which saved me from the stairs. The room is big and comfortable. Facilities are excellent, for example the leisure suite is very good.

    5
    « Best Western Kilmarnock hotel York »

    We recently went for a couple of nights for our 25th anniversary,The hotel is clean and comfortable,with everything you could need,The staff are very friendly and welcoming,and very helpful,giving directions,places to go things to see etc.We only stayed b&b and the breakfast were outstanding.We stayed in the luxury 4 poster room which had all the mod cons you would need for your stay.The swimming pool was a haven after a busy day exploring York followed by a few drinks in the quaint little bar.The hotel is just on the outskirts of York a nice walk if your able,but if not buses stopped just outside the hotel.

    3
    « Ideal for visiting the city centre. »

    This hotel is about a 1/2 mile walk in to York city centre so great location. Staff were very friendly and helpful. Breakfast was lovely, as was the pool and steam room ?? Car park is protected by CCTV just encase you worry about that kind of thing. My only criticism is the bathroom, it smelt a little musty, the wood was rotting around the toilet area and the decor in the bedroom was a little dated but having said all that, I would definitely book again due to the service you recieve and hotels location. Thanks for a great weekend ??????????

  • 4
    « Good stay »

    A very late booking. Large carpark Check in and check out was faultless and efficient. Best Western hotel comprises an old hotel with a more recent extension. I was in the older section and a room with a super king-size bed. Comfortable and well stocked with tea makings. I had a very well-priced dinner bed and breakfast deal. The restaurant was in the basement and was neat. I has a tasty pasta dish. There is also a small bar with VERY reasonably priced drinks. I was too late to use the pool etc but other guests said it was good. Great breakfast. The hotel let me leave my car in their carpark while I attended to business in the town centre (10 mins walk) This hotel had a 'family run' feel to it and I would stay again.

    4
    « Comfortable stay »

    We stayed two nights over a weekend. Hotel was easy to find, lots of free parking space. Room was quite large, bed comfotable. A hotel with character, not bland corporate, came with creaky floorboards. We ate out so cannot review food - No reason for that other than we wanted to be in the city centre. About a ten min walk into the centre was easy enough. Swimming pool big enough for a swim, small steam room. We would visit again if in the area.

    4
    « Simply pleasant »

    My first impressions of the hotel are very favourable. The room is pleasant, the staff are immensely helpful and friendly. There is a large car park and free WiFi. So far so good. The hotel is situated about 10 minutes walk from the city centre where there are numerous places to eat out if one does it wish to use the in house restaurant.

    4
    « Dated hotel but good food and service »

    A charming hotel would appeal to many but slightly confusing, my room had a 4 poster bed which was nice, the floorboards creaked loudly and the bathroom was very 1970s however the bar and restaurant were light and modern with village decor, maybe the hotel is being refurbished? The staff were friendly and very much on the ball, the food dinner and breakfast were very nice (not buffet for breakfast) although dinner is a little bit expensive for a Best Western £23 for steak and chips. The hotel is a 15 minute walk from York Train Station but plenty of taxis are available. I would return for business as is suitably priced but not pleasure as I would expect more.

    5
    « All round excellent stay »

    I stayed at the Killimor for two night. I had an all round excellent stay. The staff were polite and helpful. The hotel was well presented. I had a four poster room which had a separate sitting room. The only niggle was the tv in the sitting room had a very very small tv for the size of the room.

    5
    « Kilimar Hotel »

    Room a little small and old fashioned but very clean and adequate. TV was a little temprimental, (think the remote needed new batteries). Whole place was very professionally managed with lovely relaxing lounge areas & sports facilities.

    4
    « Hotel with character »

    This is a very old fashioned hotel so if you like modern, clean designs you might not like this one. For us it was a nice experience as it was something different to what we usually go for, the hotel is located in an old Victorian building and the whole interior - rooms, lobby, restaurant are very traditional. We booked a room with a four poster bed which was really nice and we made good use of the hotel leisure facilities (these are obviously modern!) The pool was really nice, clean and the water was pleasantly warm. The breakfast was delicious and the staff was very nice and cheerful. The location was quite good, not too far to the city walls and central area with restaurants and bars. Overall it was a really nice stay and I would recommend it for a romantic getaway.

    4
    « 23/02/16 »

    Very enjoyable stay. Wecaught a bus to thecity each morning and eventually made our way back on foot. The food, the evening dinners in particular, was hard to fault. We madeuse of swimming pool which we had to ourselves both times we used it.

    5
    « Lovely hotel. Highly recommend »

    Extremely friendly and helpful staff, only 10 minutes walk to the city centre. Lovely and clean room. Will definitely consider staying here again and would recommend this to anyone else travelling to York. We didn't eat whilst there but we did have a few drinks in the bar area. Lovely and cosy.

    4
    « good location »

    nice hotel only a short walk to city centre, helpfull staff, clean and tidy rooms and a good car park. swimming pool and sauna areas spotlessly clean. Restaurant serves good quality food although is slightly expensive

  • 5
    « Great Hotel For Families »

    Fantastic hotel. Friendly helpful staff. The rooms were not the most recent refurbishment but we're clean and sufficient. The family room we had for 2 adults and three children was great. The pool was perfect, exactly like the picture, the kids loved it. We will definitely be returning.

    4
    « Flooded city, warm hotel »

    Had booked this hotel prior to the flooding that hit York. We therefore experienced a little difficulty getting into the city due to diversions. Once into York I found the Kilima with ease. Upon arrival we were greeted warmly greeted by Chris the manager (what a great ambassador for the hotel) and taken to the room. Although a little drab, it was a large room that was clean and the bed comfortable. We did not have time to sample the amenities of the hotel, but I can say breakfast was tasty and of good value. I cannot praise the hotel staff enough as every member appeared to be helpful and friendly. Would I stay here again - YES!!! This hotel provides a good standard at a reasonable cost. Well done to Chris and his team!!!!

    5
    « Excelent hotel »

    The hotel was only 15 minutes walk from the Center of York and offered great service, tasty food and a clean and nice swimming pool. We wish we had come the night before and will be back soon. Internet in the room was good too.

    4
    « Friendly little hotel »

    2 night stay with a 2 year old. Charming helpful staff.2 year old appreciated free squash in lobby. Comfortable room and nice indoor pool. Close enough to city to walk easily depending on Yorkshire weather

    5
    « york »

    our recent stay at the kilma was great Chris and his staff are really friendly and helpful the rooms are a good size and kept really clean and tidy the breakfasts very good always well presented and hot its a great place to stay

    5
    « Fantastic customer service »

    This is a great hotel to stay at when visiting York. Very competitively priced - you can get a better deal by contacting the hotel directly as they will always beat the best quote onlne. 15 minute walk to centre of town but as it was raining when we visited the friendly reception staff provided us with bus details. A bus stop opposite the hotel takes you right into the centre so couldn't have been easier. Hotel and room perfectly comfortable and breakfast was superb. Customer service at this hotel is excellent, very natural and not in your face either. Will definitely stay again on my next trip to York!

    5
    « the family. »

    A warm welcome awaits at this fabulous hotel. Chris the manager? What a lovely genuine bloke! Made us feel really welcome. The kids thought he was great. Lovely and clean room, warm and cosy with everything you could possibly need. And the pool facilities were a hit with the children! They loved it. Happy children makes for a good stay anywhere. We ate in the restaurant, everybody enjoyed their food, but my only criticism was the carbonara pasta, it tasted like pasta in sauce with a few chunks of ham thrown in, disappointing. But all in all very nice. Breakfast was superb. Everything you could want and more. Fantastic staff on hand too. 6:30 am? Well I'm guessing this is when staff are arriving for work, lots of banging and door slamming. Woke us all up. Glass tops on bedside tables? Sharp edges and little children not a good combination. Maybe remove the glass or have coasters. We will be returning some day soon.

    4
    « Tired Hotel with Great Staff »

    The hotel is looking a little tired and in need of an update. TV in the room had a weak signal, the wifi wasnt great. The spa area changing rooms only had one seat in it and the steam wasnt a great experience. The staff were first rate !

    4
    « 3 night stay »

    Last night tonight into a 3 night stay. The hotel is conveniently located in York with the centre and shops etc only a short 5-10 minute walk away. The hotel itself is clean, tidy and comfortable and you get more 'extras' than you would at other generic hotels e.g trouser press, iron along with shampoos,soaps and the usual tea and coffee! Bed really comfortable. Only negative was the shower was useless and is not fit for purpose but the room had a bath so didn't really matter! I would stay again because I couldn't really fault it. Thanks (room 21)

    5
    « Saturday night stay »

    Arrived early, met by Chris. As room ready could have straight away. Perfect service having bag taken to room, made to feel welcome. Room just what I wanted.Good amenities. Used gym/pool and steam room. Gym equipment good and all working. Pool just the right temperature and steam room lovely. Hotel very friendly, clean and comfortable. About a 15min walk into York which was great as dont like to be too lazy. Breakfast was great quality and lots of choice. More importantly for me, Im a 40 year old woman and this is the first time Ive stayed alone in a hotel. I felt safe and welcome like nothing was too much trouble. Very good value for money, would definitely stay again. Customer service is very important to me when writing a review - Well done Chris and staff for making it so lovely x

  • 5
    « saturday stay »

    arrived at hotel half hour before check in not a problem...hotel very helpful cheerful and accommodating hotel room very good four poster bed room clean tidy and warm shower clean every thing about room good///// never had time to use pool /// free car parking very good breakfast room clean smart waited a small time to be attended to by two young lads but after that very helpful and polite all in all a very enjoyable stay thanks to manager free ice bucket for my partners champagyne nice touch ............ will be staying again thank you

    5
    « Two day break »

    Friendly welcome. Very helpful staff, lovely room with four poster bed and adjoining room for our daughter. Breakfast cooked fresh to order was delicious both mornings of our stay. Great location and ample car parking spaces. Would highly recommend and definitely stay again on next trip to York.

    4
    « Good hotel conveniently located »

    Staff very friendly. The swimming pool is very good if you like swimming, the hotel is clean although the rooms are outdated. Ample car park and 15 minutes away from the city centre by foot. Wi-fi was not working properly in our room when we visited, but apparently they will be fixing.

    4
    « Christmas shopping visit »

    Really nice friendly hotel. Great location for getting to town centre. Though the room decor was a little dated it was clean and very comfortable. Room at front if hotel but no noise disturbance so good sleep. Breakfast facilities very good and food excellent would happily stay here today.

    5
    « Fantastic staff nice little hotel »

    Had a great nights stay can't describe how friendly and helpful the staff at this hotel were the hotel is a short walk into the centre is very clean and we'll maintained with good facilities looks wise is like any other hotel at this budget, by far the best thing about the place is the staff, me and my wife visited with our newborn and the 2 guys who work the front desk couldn't be more helpful and friendly!! After returning home 2 days later I realised I had left my expensive wedding ring in the room, fearing the worst we called the hotel and it was there safe and sound, not having our contact details meant they couldn't return it till we contacted them, they have arranged for recorded delivery phew!! Again the guys on the front desk whose names I can't remember day shift and night, excellent customer service the first person you see at a hotel can set the tone of your stay and you guys along with the rest of your staff were excellent keep up the good work!!

    2
    « Not the standard for a Best Western group »

    Standard wasn't as expected, had a shabby feel about the room and it was very hot. We asked for a quiet room and was assured they would do this, even on arrival, they confirmed this. Unfortunately we arrived at night so could see nothing through the window. We were in desperate need for a rest, but rudely awoken the next morning quite early with noise, including beeping from a lorry, on checking through the window, found we were overlooking a building site, new flats being erected just over the wall next to us. Although booked for 2 nights, we decided to check out. We had paid up front, but the man on reception was surprised when we asked for a refund for the 2nd night. Didn't really like his attitude as it wasn't very professional. The gentleman on Reception the night we arrived was very well mannered though. The beds were very hard and I did not get a good night's sleep, There were new beds we were told and could not offer us a topper and I would say, if you need an orthopaedic mattress, the beds would be perfect.

    1
    « Only book this if you get a cheap price »

    Mould in the shower, creaky floorboards, thin walls so you can hear next door, cleaning staff chatting outside the door at an early hour, breafast was awful and took ages to prepare. I would not recommend this hotel

    4
    « Comfortable and convenient with great service. »

    We stayed here for a 2 night Christmas shopping trip. Although part of a chain, the hotel has a very individual style with a homely feel. There is a large reasonably secure car park a bonus for a hotel so close to York city centre. The room we had was large and comfortably furnished. The bar and restaurant are attractive and we enjoyed the food and service. It is a ten/fifteen minute walk to the city walls but there are no hills so it is quite easy. After spending most of the day shopping and sightseeing we were very glad of the pool and steam room to ease aching muscles. We would definitely return to this hotel having thoroughly enjoyed our stay.

    4
    « Stayed for 2 nights and it was a lovely clean hotel. Staff very helpful and freindly. »

    The room was nice and cosy if a little to warm but not complaining. The breakfast both mornings was fabulous. Cooked fresh to order, Eggs Benedict recommend. Parking was very good. Used the indoor pool a few times and the water felt fresh and lovely. York centre is a 20 min stroll. We will defiantly return to the Kilima.

    5
    « My favourite York hotel »

    Whilst in York for 10 weeks on business, I stayed in 6 different hotels and this one was by far my favourite. The rooms are clean, bright and of a good size...infact the whole hotel is decorated in a very traditional, family style. Oh..and the Wi-Fi is excellent too. But the two outstanding things for me are the food and the staff. Firstly the food is simply gorgeous and I can't recommend it highly enough. But the staff make this hotel for me. Nothing is too much trouble for them. One of the people I was on my course with had a birthday and the kitchen cooked us a Thai meal as a special treat. Best Thai food I've ever tasted. I will definitely be staying here for all future York visits.

  • 5
    « weekend break »

    Just back from a great weekend in york stayed at best western kilima hotel what a great find ,hotel very comfortable room was excellent and the bed very comfortable food was excellent very nice swimming pool. Left the best to last chris and his staff were excellent nothing was any trouble .looking forward to making this a yearly trip thank you and your team chris for making it a brilliant stay.

    5
    « Stayed at the Kilima Hotel on Business »

    Stayed at the Kilima Hotel for 10 days on business in Setember 2015. All the staff were really helpful, our room was light and airy and the beds some of the most comfortable we had slept in. The food was excellent. Especially the breakfasts. Plenty of parking. Loved the indoor swimming pool, used it several times during our stay. There is also a reasonably well equipped gym, although I did not personally use it. We will be returning to the Kilima for another 10 days in December and then again in the New Year. One thing that really did impress us was that when we reported a minor maintenance item that needed attention we quite expected the fault not to be corrected/repaired during our visit (which had been our experience in another York hotel earlier in the year). We were really impressed that the minor maintaince issue was repaired that same day. Great service and lovely people, thank you. Fully recommend the Kilima Hotel.

    5
    « A Fab SECOND Stay »

    We stayed here in the summer as a family of 4. It was a great base for our City break. The facilities were perfect - family room, pool, small friendly bar, fabulous dining room... The staff couldn't have been more helpful and friendly. In fact, they couldn't do more for us. So, when we were looking for a place to celebrate mum's 70th, we suggested here. We rang Chris directly, booking through the hotel, which was a much better deal. We were a party of 10, which can be off-putting for some hotels, but they welcomed us with open arms. They made the 4 children feel especially welcome (4 girls 11,10,9,8). We spent 2 nights (like last time). Our rooms were cleaned each day and coffee facilities and toiletries were more than sufficiently stocked. The pool was a complete hit both times! This was a key factor in us deciding on the hotel for our visits. Breakfast is just amazing (our youngest girl couldn't wait to return to get stuck in again!) They were incredibly accommodating, ensuring that there was a table for 10 each morning. We'll will definitely go back again and again. . . that is, of course, if Chris can cope with us, especially after our 2 lock misdemeanours! A long story!

    5
    « A real gem! »

    A real find! Excellent value for money, lovely, well kept, clean hotel. Helpful, friendly staff. Lovely bar area and we had a great meal in restaurant. I have previously stayed in 4 and 5 star hotels in York but this is the one I will return to.

    4
    « First time in York »

    Arrived very early (6 hours) to a friendly welcome and were told there was no problem with us leaving the car in the car park and returning later to book in - really pleased about this as it gave us an extra half day in York. Booked in mid-afternoon and liked the spacious bedroom at the quiet end of the hotel. Good for us as we are early to bed and early to rise. Breakfast was all one could ask for - ranging from cereal to cooked food. The cooked food was prepared to order and this meant it was really fresh. And , very pleasing for us, there was as much coffee or tea as one wanted. Hotel is quite well located and we ( both around 70) were able to walk everywhere if we wanted. However the bus stops close to the hotel meant we cheated from time-to-time! Enjoyable stay in a friendly environment. Thanks to all.

    5
    « Excellent!! »

    Myself and my partner stayed here for 2 nights at the start of November. We couldn't of been happier at the fab welcoming and service throughout our stay. Staff were all lovely and the breakfast was great. Swimming pool was lovely, and we were the only 2 in it each time we used it. Would highly recommend this hotel!! We loved our stay and will definately be returning.

    5
    « Friendly Hotel »

    We stayed here Halloween weekend, very good food and friendly staff. Very clean, good size room. A big plus with this hotel is the car park, which is a good size and free of charge. Chris the manager is very nice and makes a really nice lacquer coffee! Tea and coffee making facilities in the room and biscuits left for you everyday. Best hotel I have been to in York.

    5
    « Looking forward to next visit »

    Booked for one night dinner bed and breakfast. Was excellent value with great service all staff friendly and helpful dinner was lovely and breakfast more than enough to set us up for a day walking round York hotel ideally situated and we were allowed to leave the car in the car park for the day such a bonus. Would highly recommended and definitely go back. Many thanks to Chris and all the staff

    5
    « Relaxing break »

    This is a lovely hotel. The staff are all very attentive and nothing is any trouble. Good selection of toiletries and selection of tea/coffee. The breakfast was lovely and you can pick exactly what you like. Had an evening meal as it was in the package all very tasty and good service. The hotel has free wifi and a swimming pool. There are lots of parking spaces and it took about 10 minutes to walk into city.

    5
    « Kazza »

    I stayed here last year for 3nights on a work course with two colleagues.had a great time.a lovely hotel.I had a room at the front.everything I needed.the meals were lovely.looked forward to them each day.didn't get to try the pool unfortunately. Nxt time.staff were fantastic.unfortunately didn't get to write this sooner as wanted to thank all staff for their hospitality.professionalism and kindness.looking forward to returning.karen.excellent for York races

  • 4
    « Short break »

    We spent a few days in York and enjoyed a very comfotable stay in the Kilima. It appears to be a small hotel from the outside however, the reception area has comfortable reading areas and internet portal. Our bedroom was clean, tastefully decorated and spacious. I didn't see a lift so some bedrooms may not be available to some guests. We enjoyed drinks and meals in the bar / restaurant downstairs each evening after a sessions in the gym, sauna and pool! Staff were friendly and diligent. Will recommend this hotel to friends and wouldn'd hesitate to book in again should we plan another trip to York.

    5
    « Lovely hotel, great location, excellent staff... »

    York is a beautiful busy city and this hotel is a lovely location, close enough for a 10 - 15 minute walk into York, though away from the hustle and bustle, making it a relaxing place to stay. The breakfast was delicious and piping hot. It's cooked to order and there's plenty of choice from a full English breakfast, to bacon barm, to eggs benedict etc (as well as continental buffet). The bar is traditional in style and a nice place for a relaxing drink. The building is lovely with a lot character. We stayed in an executive double room, which had 2 good size rooms and ensuite bathroom, with a bedroom and separate room/seating area, with TVs in both rooms (not sure if this is the same for all executive doubles as it doesn't give a description on the website). So you felt like you had a lot of room for a comfortable stay. The hotel staff are very friendly and helpful. Little things were nice such as being shown to your room on checking in and staff very helpful with directions etc. We would definitely recommend and would definitely stay again.

    4
    « Very good hotel »

    We stayed one night in October. Very welcoming and friendly. Efficient staff and a very comfortable room. Used the reataurant for breakfast and dinner, and on both occasions we were very satisfied. Location was good, only a short walk into the city, and no parking charges! I'd recommend this hotel to anyone.

    5
    « Hotel with a heart! »

    The best facility at this hotel is its people and the welcome starts the moment you walk through the front door, continues with the service staff in the restaurant and the domestic staff when you meet them in the corridor. This is no production line hotel where your presence is an economic statistic, the bedrooms are all the same and you are lucky if any of the staff can communicate without a heavy accent. This is an old-fashioned kind of establishment where the people that stay there are guests not just a source of income. The leisure centre is surprisingly large and well fitted out considering the size of the building and the restaurant is a gem. The serving staff are mostly students but what a pleasant change to find young people who can engage with their customers to discuss what is on offer and make intelligent conversation about the wines. Definitely the best hotel that I have ever stayed in.

    4
    « Work, rest and play »

    DOwn in York on another workie visit but due to other priorities I couldn't confirm trip until last minute and booked into the Kilma. Always fancied giving this one a try but thought that the location was different. Any how, arrived later than hoped as coming across country and had a wee bit of a hike to location. 10-15 minutes but hey I need the exercise. I decided to make use of the leisure facilities, small gym with basics - treadmill, bike, step machine, rower and very limited free weights - dumbells only but enough to do a turn. The pool and steam room were empty bar me and were great for slow swim and relaxing. All was clean enough and towels, etc on hand. On both nights, I couldn't be bothered going into central York for dinner but there are restaurants, etc close by on Blossom Street. However, I'm glad I eat in so to speak. I couldn't fault the quality of the grub so would recommend the hotel restaurant. Down stairs in the cellar, it's snug and cosy with a bar if you wished to indulge and the olde worlde theme of the hotel continued - frequent BW visitors will know the theme of quirky character hotels the chain has. All the staff were very, very friendly and I've booked back in here for my next York trip in a couple of weeks time. Great place to relax after a long day with terrific food and great staff, why wouldn't you. I didn't notice whether lifts were available as access to the restaurant would be restricted but otherwise, happy enough with the package. Thanks.

    5
    « Beats all the others for service »

    The friendly service from all the staff, the prompt way that any problems are dealt with- makes me wonder I even bother staying anywhere else. OK so the floors sre creaky-but that's just the character of an old building. Food is excellent and it is rereshing to have breakfast cooked to order rather than congealing on a biffet bar. why I whywhy I

    4
    « Good hotel, excellent staff. »

    We have just returned from a weekend in York and this hotel suited our needs perfectly. Having read the previous reviews I will make the following comments; a modern square box type hotel with identical rooms it is not, it is an old traditional building with character, bedroom possibly in need of refurbishment but it was clean, tidy and had everything you need. We had a superior room at the rear which was very quiet and the bed was comfortable. I used the pool which was nice for a quick swim and the fitness room was well equipped. The hotel has a free car park and is a 10 minute walk to the city walls which is important because the price of car parking in York is ridiculous. The difference between this hotel and the corporate chain was the staff, Chris and his team are excellent, everybody friendly and breakfast was the best bit. I would definitely stay here again.

    3
    « Not a business hotel »

    I arrived to a friendly welcome. Quickly checked in and headed up to the room. The room was on the front of the hotel and was extremely hot so I opened the window to be hit with a wall of noise from the main road outside - luckily and unlike many hotels I was able to turn down the radiator; it was on full on arrival, the room eventually cooled down but the noise didn't and as I wasn't able to close the window due to the heat it was not the best nights sleep. The room itself was well equipped the furniture antique in style but well looked after. My only issue was that the room had a four poster bed with a top canopy close to the light which mean the room was perpetually dark making getting any work done difficult. The bathroom was a little run down but more than adequate. The pool and ground floor public spaces were great, clean and well looked after. The restaurant in is a basement so quite dark. I think I picked the wrong time to visit as on the night of my evening meal two students were manning the restaurant and bar and given the time of year were likely new. My real ale was both badly served (almost served with no sprinkler) and off smelling strongly of vinegar. It was replaced but really should never have been served as it was obviously bad. The food it self was good but the service was amateurish - students really should be supervised until properly experienced. I'd not stay here again traveling on business as my room was not really suitable for working but would happily stay again for leisure as I am sure that in a few weeks time the new staff will be up to the standards described by other reviewers.

    5
    « A gem. »

    I visited this hotel after dropping my son at university. The welcome on arrival was warm, genuine and professional. My room was very big, clean and decorated well. If I needed to improve anything, I would upgrade the floor in the bathroom. There is nothing wrong with it but it is not high end. The breakfast was delicious. Full English that was both fresh and accommodated my gluten allergy. The staff were quick and attentive. One member of staff kept singing, which I could do without. But maybe I am not a morning person.

    5
    « A great first time stay »

    I have just returned from a three night stay with the wife and was blown over with the customer service provided by Chris and his team. As soon as we arrived he made us feel welcome by showing us to our room and explaining where everything was and throughout our stay nothing was to much trouble. All the public areas including the pool and steam room were well kept and very clean and yes they were towels in the changing rooms. The breakfast room and bar area were a delight downstairs, which was backed with the quality of the breakfast. The choice was ample for anyone and if you wanted something different you had only to ask. Our room was on the side of the hotel, which was comfortable and quiet and an extra large bed. We had a small problem with the bathroom but this was fixed quickly and without fuss but could do with a little update. There is very good car parking to the rear of the hotel, which is a must in the centre of York. Taxis were good and not to expensive if you are not good on your pins. All in all we had a great time and it just went to fast but would definitely recommend this hotel and would love to return even though I am a Lancashire lad.

 

Getting to the hotel ...

All directions
·From: Highway A59. Take Harrogate Road to the BEST WESTERN Kilima Hotel, on the west side of the city.