BEST WESTERN Burn Hall Hotel,  York

4.0/5  - based on 1599 guest reviews.
Tollerton Road, YO61 1JB, York, Great Britain - See map
+44 1347 825400 +44 1347 838878

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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The BEST WESTERN Burn Hall Hotel in York is packed full of personality and countryside character! We offer fine food, comfortable accommodation and a can-do approach to customer service, which all combine to make our hotel as inviting as its stunning setting! Nestled in the heart of North Yorkshire, the BEST WESTERN Burn Hall Hotel offers the best of both worlds, secluded enough to offer tranquility and relaxation yet close enough to the county's must-visit towns, villages and cities to give you easy access to the shops, cultural hot spots and tourist sites that keep people coming back for more every year! Enjoy your stay.

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Room 1

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BEST WESTERN Burn Hall Hotel,York
  • 5
    « Excellent stay. »

    What a lovely hotel, rooms where lovely and clean, food was excellent. Went into the birds of prey centre which is really good loved meeting the donkey. ?? Will definitely go again. Great area for walking.

    4
    « Lovely break »

    My sister and I enjoyed a lovely break at this hotel, we received excellent service from very cheerful, helpful staff, not forgetting housekeeping who provided good service and lovely large fluffy towels. We enjoyed a very nice dinner and a good variety of freshly cooked food for breakfast. Restaurant staff were very smart and polite whilst interacting with customers. The only downside to this hotel is the remote location, it is about 8 miles from Rawcliffe park and ride, to go to York, it would have cost approx £18 each way by taxi. I would go back to this hotel.

    5
    « Excellent »

    Where to begin.....the Lady on reception was so friendly on arrival , the room was just the right size with a lovely deep bath and proper tea bags. The bar area is not huge but the atmosphere was perfect and the settees very comfy The restaurant was a specific highlight...with huge portions and the best steak pie I have ever tasted . The best part though was the staff who were all professional but very friendly and funny. A special mention to Jonathan who served us in the bar and then seated us in the restaurant....he was lovely . We were staying at the hotel for a funeral but everyone made it just that little bit easier We will definitely be back and next time we will have to try the afternoon tea as it looks scrummy xx

    4
    « Burn Hall »

    Lovely hotel good food lovely staff, but the most uncomfortable bed I have ever slept in the mattress was very lumpy. The room was clean and roomy but no replacement toiletries were left e.g.shower cream and toilet rolls had to go out and buy some.But still enjoyed our weekend here.

    3
    « FRIENDLY COMFORTABLE HOTEL BUT SOME AREAS NEED URGENT ATTENTION! »

    Staff are very helpful and friendly at this country hotel which sits near Easingwold about 9 miles north of York. Not in my opinion completely ideal for disabled people as the main lift was out of order throughout our stay!!?? Also the reception area was cold for both staff and guests! Rooms were ideal for those staying a few days and were warm and comfortable. Ample parking and for those interested, a Birds of Prey centre at the rear and free tickets included!

    2
    « Extremely Disappointed »

    The reception staff and breakfast staff were really kind, the room however was really disappointing as was the managers concern over the standard of the room. We persued our complaint with head office and were given a £50 gift voucher to use at Best Western hotels as a gesture of goodwill. We enjoyed the bird of prey centre & the location but the bed looked as if it had been slept in and the carpet was stained and dirty, the net curtains were grubby and creased and the bath panel had dirt along the top edge. When we phoned reception to complain on arrival we were told that it is only a three star and we were in a executive room!

    4
    « Warm and Friendly »

    We booked a room here because of the reasonable price and country location. Also because it is right next to The York Bird of Prey centre. On arrival we were welcomed by 2 very polite,friendly and extremely helpful reception staff, Zoey and Emily, both of whom are a credit to Best Western. We had some future booking enquiries which were dealt with straight away and very efficiently and we were extremely grateful for their help and advice. The room was CLEAN though a little small and a bit dated but adequate for an overnight stay apart from some noisy guests who had absolutely no respect for other people staying here. The food in the hotel was very good, served piping hot with only a short wait. Very reasonably priced for a hotel restaurant. As with the reception staff the bar and restaurant staff were polite and efficient. Due to personal circumstances we have made 6 further bookings as our first visit to Burn Hall had gone so well. Our thanks to Zoey and Emily particularly and we look forward to our next visit this weekend.

    4
    « Weekend in York »

    Nice hotel in lovely grounds very quite and peaceful location. Really friendly and helpful staff. Breakfast was well worth paying for. Hotel is situated 11 miles outside of York so a taxi or short drive will get you there, well worth a visit

    5
    « Lovely night away! »

    Recently went here to celebrate our Wedding Anniversary on Monday 14th November. We booked via Groupon, taking advantage of the offer which included Afternoon Tea and free entrance to the Bird of Prey centre. Easy to book over the telephone. We found the hotel easy and got a parking spot just outside reception, The lady I had booked with was also on check in, she remembered it was wedding anniversary and said congratulations - she let us know check in was 2pm (we arrived at 11am) so she gave us our tickets for Bird of prey Centre which was next door, which we went and enjoyed (will do separate review). Came back at 12:30 and went for our afternoon tea, sat in a lovely bar area and the staff lovely and helpful. The cakes and sandwiches were delicious! Cannot fault at all. The receptionist let us check in at 1:45 - went up to our room which was lovely. Small, but perfect for us. Clean,well decorated, huuuuge bathroom and a comfy bed. They had left us an anniversary card which was a lovely touch! thank you. We ate out for tea - struggled finding parking again when we returned so just had to park where we could (as a few others had) and we went to the bar to have a few drinks. Not as expensive as some hotel bars! Only thing I would recommend to the Hotel is not to have sports channels on the TV... understand some people could ask for it but it ruined the atmosphere a bit! Nice night sleep - a little warm but opened window. Headed down for breakfast at 8am which was lovely again. Buffet style with plenty of choice, very tasty. Overall i'd say the hotel was brilliant - especially as we only paid £45 it was EXCELLENT value for money. The hotel is clean, modern, friendly staff, nice room, cannot really fault apart from the few niggles I've said! Thank you for a lovely evening!

    4
    « Good hotel »

    We spent one night here on a visit to York. It is a good quality, 3 star hotel. The staff were attentive and the room was clean and warm. The breakfast was really good. It is next to the York Bird of Prey Centre, and we found it convenient to use one of the Park and Rides into York, where parking is difficult.

  • 3
    « Nice rooms, poor hospitality »

    The food/drink let the hotel down as it was so overpriced as you can tell from the other reviews. Breakfast is greasy and although is a carvery style breakfast lacks in choice. I found the staff pleasant and the rooms themselves were faultless

    4
    « Lovely relaxing stay »

    Having booked an online offer we had a lovely stay at Burn hall could do with a little updating in places but good value for money and nice and quiet out of town stop over for York friendly welcome and lovely breakfast

    5
    « Christmas shopping break in york »

    It was a pleasant stay at this hotel the food was good the staff were pleasant and helpful an all round good stay. The hotel is situated just outside York away from the hustle and bustle just right for a trip into York for Christmas shopping

    4
    « " What a Find" »

    Just come back from a 1 night b & b break at the Burn Hall. The Groupon deal advertised was a remarkable offer & included an afternoon tea & a visit to the on-site York Bird Of Prey experience. The standard room was perfectly ok with pristine bedding & large white fluffy bath sheets albeit it had a bit of a motel feel to it. We had done an 8 mile walk from the car park at the top of Sutton Bank & enjoyed some of the finest views in England before checking in around 16:00hrs. Abbie on reception was very nice over the 2 days handling our many questions with great patience & fortitude. The staff were all very friendly & helpful. As the hotel is a little isolated from the local villages we ate in the restaurant that night & the meal was quite good (sea bass & oven roasted veg off the specials board) although the portion a tad on the small side. Had an early breakfast which was very nice again before going off on a 4 mile walk in the neighbouring countryside to wear it off as we had booked the "afternoon tea" at midday in order to visit the Birds Of Prey at 13:30hrs. I must say this was an outstanding experience watching the bird flying display & then holding a Golden Eagle on my (gloved) left wrist. The guys running the show loved their work. The Peregrine Falcon was something else, I knew they were fast but not that fast. The little Barn Owl was a joy to observe as well as was Rolo the Eagle Owl. Also a couple of large deer in the paddock for people to pet. Looking forward to our next visit to the to the Burn Hall sometime early next year to enjoy it all once again.

    4
    « Nice stay »

    Stayed at Burn Hall in early October for a couple of nights. The hotel itself is quite large considering its location (approx 20 mins from York). The accommodation we had was a standard room which oddly had a bathroom nearly as big as the bedroom. It wasn't a problem just a bit odd. We did however find the room cold when we arrived (late evening) as the heating was off. We sorted it out by telling reception when we went to the bar for a drink and when we returned to the room it was on. The bar area was nice, with a number of easy chairs dotted about, also there was a couple of Tv's ( Football was on). Our stay included breakfast which was great. Pleanty of choice and of good quality, can't comment on the dinner facilities as we ate out. The staff we did see were helpful and pleasant. All in all very pleasant.

    4
    « Lovely break »

    Just got back from 2 lovely days at Burn Hall Hotel, we went on a deal for 2 nights Sun and Monday that included breakfast and free passes to the Birds of prey in the hotel grounds The stay was great, where the staff were very friendly and helpful, special thanks to Zoe on reception, Stewart who worked the bar on our first night and Jonathan the duty manager who was very professional and helpful in the resto on Monday night The room was comfortable and the hotel is in easy reach of Thirsk and Helmsley where we visited by car All round a great stay

    5
    « Short break »

    Had a weekend break, very good value. On arrival we had the afternoon tea,which was part of the deal . O.k. For a snack but if I had paid 2 x £15 I would have been a bit disappointed. Visited the wild bird sanctuary in the grounds and found that to be excellent, again tickets were part of the deal. Breakfast at the Burn hall hotel was excellent, the weekend we were there was very busy, but the food was continually topped up. The staff were very helpful and friendly at all times. Though the Rowe were given was small it was adequate and clean. Odd proportions as the bath room was almost as big as the bed room. Parking at busy times was at a premium,though their was an overflow. All in all a very enjoyable visit.

    3
    « Nice enough »

    The hotel is in the middle of nowhere, with almost no phone reception. There is free Wi-Fi though, that works fine. Staff are friendly. We ate in the restaurant the second night. The food was delicious. The service was very good to start with, but as they grew busier, they were neglecting tables. People waited quite long even to have their drinks orders taken, and the kitchen could clearly not keep up. But generally it's a nice place, but don't go for dinner too late! The staff recommended a good local restaurant for the first night.

    5
    « York delights »

    Four days here with my wife and enjoyed every minute. This hotel is located in a nice quite area in the country side of North Yorkshire. The rooms were very nice not overly spacious but ample for a short break. Maid service was good and everything nicely done for your return in the evening. Breakfast was plentiful and nicely presented. We chose to eat dinner in the hotel and were not disappointed , although the emphasis was on quantity and slightly lacking in quality. I have had nicer meals in other Best Western hotels. The staff in all the areas were excellent. Overall an excellent choice.

    3
    « A flying visit »

    Bought a Groupon deal for afternoon tea at the Burn Hall hotel and a visit to the nearby Birds of Prey centre was included. After a quick stroll around the many owls and hawks (weather was a bit inclement) we had our afternoon tea. The food was good, but the room it was served in lacked ambience, with a tv screen showing a news channel (featuring the U.S. election results). Not sure I would go back to the hotel but Birds of Prey centre definitely worth a visit on a warmer day.

  • 4
    « Wonderful staff »

    Just returned home from a two night stay at Burn hall hotel. My husband and I had a lovely stay. Clean room, beds and pillows very comfortable and lovely fluffy white Towels. Ate in restaurant both nights enjoyed all meals, especially the Steak and Ale pie. Unfortunately we needed to change our room 328 on the the first night due to a window that didn't close properly. We cannot praise Emily B. enough for her handling of the room change, her friendliness and professionalism were top class. Indeed all members of staff are a credit to the hotel. The main reception area is quite cold due to doors open constantly. Feel sorry for the reception staff they must be freezing. Would definitely stay here again.

    4
    « Friendly helpfull staff »

    Our room was fine,good size,clean,plenty of towels, good en-suite as well. We stayed 2 nights on a groupon deal which was amazing value. We had a very nice afternoon tea on the first day,and two evening meals(not included in our deal) which we both enjoyed and were good value. The buffet breakfast had plenty to choose from and was well cooked.The public rooms were pleasant and comfortable. All in all a lovely well run hotel .

    4
    « Accommodated to our needs »

    Arrived on the 6th Nov with my partner to a friendly welcome. Room wasn't ready until 2pm which I knew about. Went for the afternoon tea whilst the room was being prepared. The afternoon tea was nice but it was just a standard tea, although they did accommodate deracinated...was just tea bags though no loose tea leaf. Stayed in a standard room which was as it's described. Standard. It was fine but when it came to sleeping it was like trying to call asleep on a rock. The hardest mattress I have ever slept on. Breakfast was included which was help your self. The best sausage I have ever tasted (No pun intended) Overall a lovely hotel I would return again but maybe bring my own mattress topper. Thanks to the lady from Newcastle / teeside made our stay that extra special by knowning we were allergic to caffeine. It's the little touches that matter and made our stay.

    4
    « Great Value »

    Stayed as a couple for 2 nights. The room was plenty big enough and was very clean, as was the bathroom which had a very powerful shower. The bath towels were huge and fluffy and were changed after our first night. We didn't eat in the hotel, however the bar area was a pleasant place to have a drink and the staff we very friendly, as they were through out the hotel. Considering the price we paid for our stay I think this hotel is excellent value for money.

    5
    « Great staff ,well run hotel »

    A 2 night stay as part of a Travel Zoo offer which included a bottle of wine and afternoon tea. Even though we were not at the hotel until 3.55 and afternoon tea ended at 4 we were served without question by friendly and attentive staff. From reception to housekeeping the staff were excellent .

    4
    « Nice place to stay »

    We stayed here whilst attending a wedding in York and took in a bit of shopping as well. Whilst the hotel is 12 miles north of the city there is a handy park n ride nearby but we went in on the evening and returned by taxi. Each trip was £20 - not bad for a Saturday night. Hotel is comfortable with a nice bar and restaurant. We didn't have dinner there but Sunday morning breakfast (buffet) was very good. Staff were very friendly and helpful. Parking is free and the wifi is also free with a good signal in the bedrooms. What else do you need?

    1
    « Disappointed »

    The hotel was within easy travelling to york. Although a bit outdated it was a fairly good hotel.Bedrooms were a bit on the small side and food was average.Was extremely disappointed regarding the ring which went missing from our room while we were at breakfast and was never found.No solution from the Hotel!!!!!!!

    4
    « One night stay »

    We had a lovely stay at this peaceful Hotel.The staff were very nice and the rooms were comfortable and clean.The highlight however was the evening meal which was superb.I had Steak and Ale pie with chunky chips and Veg.The pie was made with short crust pastry and the steak just melted in the mouth.I strongly recommend eating in the Restaurant,you will not be disappointed.

    5
    « Staff superb - made our stay special »

    My wife and I, stayed at the Best Western hotel for our wedding anniversary. I purchased a Groupon voucher that entitled us to afternoon tea, a one nights stay at the hotel, entry to the birds of prey centre and breakfast. I called the hotel a few days before our visit and ordered some flowers for my wife as a surprise. The bouquet was lovely and a happy anniversary card was waiting for us, this was a lovely touch and really appreciated it. The staff were superb and extremely friendly. The afternoon tea and breakfast were lovely and the room was nice and clean. We loved our stay and will hopefully visit again in the future

    5
    « Another fantastic stay at The Burn Hall Hotel! »

    This is our third stay at this wonderful, peaceful well run hotel. Ideal for a relaxing getaway. Easy access from the A19, ideal for visiting York and Leeds. Top class staff, nothing too much trouble. Lovely spacious, well maintained rooms. Free access to the best bird of prey centre I have visited! The Food is excellent and reasonably priced. Will keep on visiting, no doubt.

  • 4
    « Comfortable hotel with great staff »

    With regular deals Burn Hall can be great value, we paid £99 for two nights including £15 each against a meal in the restaurant for the first night. We booked two deals which meant four nights at the same rate. I have stayed at the hotel several times under three owners, the latest being Best Western and to be honest the food which, in the past has been good, this time was variable; the first night steaks were fine, a second night the food was average and on a third night when we couldn't be bothered to go out, one of our meals was poor - but the duty manager both offered alternatives and took both my wife's disappointing meal, and my own average meal that night off the bill. No fuss. He was relatively new and I suspect meals will soon be improving dramatically under his watchful eye. Breakfast is a buffet affair with plenty of decent bacon and sausages, scrambled eggs, mushrooms and so on (poached, boiled or fried eggs can be ordered and are cooked fresh) and there is the usual cereal, fruit and so on and a commercial toaster. I must admit I indulged myself with toasted bacon sandwiches. Rooms are quiet, reasonable size and comfortable, including the beds and have good wi-fi. The room also had an ethernet socket, which I didn't try. The room was clean as were the corridors and public rooms. There is plenty of parking with some at the side and some at the rear of the hotel, there is also a bird of prey centre as well as extensive grounds. The village of Huby is about five-minute drive away and has a decent pub, The New Inn, which does good meals. The real strength of Burn Hall is its staff, who from housekeeping to restaurant to front desk are always friendly and helpful and willing to offer advice on things to do or places to visit. They really make you feel welcome. York is not the cheapest when it comes to car parking but there is a park and ride on the main road into the city which has a quick and efficient bus service which goes via the Railway Museum and ends up by York Minster which is also where you catch the bus back. The hotel is a good base with the North York Moors nearby and places such as Whitby are not too far away. Look out for deals and Burn Hall is excellent value.

    3
    « Squeaky beds , and squeaky clean »

    Lovely stay , great price deal for two nights . We was greeted by afternoon which was medicore at best . Not worth £15 per person , thankfully we didn't pay , it was included with our stay . Tea pots could do with a good bleaching , very stained and was chipped ... if you work here , ask yourself this "would I like to drink from that spout " ;). Too much butter on the sandwiches ... sounds picky but there was a lot on it and not enough filling . Nice room , bathroom clean .only issue the springs had collapsed on one side of the bed and it sounded as though next doors had collapsed too at half 4 in the morning ..... ;). Staff pleasant , cleaners do a great job.always arguments over the third biscuit , please can we have more in our rooms just to stop confrontation . Breakfast was fine , Can't recommend the sausages enough , they were great . Scrambled eggs were not so good . Hotel in good location ,close to a retail park which we didn't realise till the last day and spent three nights in the same pub eating . I would recommend staying here .

    4
    « Excellent value for money »

    We've just taken advantage of a 2 night deal booked through Travelzoo and added an extra night at a very reasonable rate. This is a large hotel well situated in a quiet location and very convenient for York and the North York Moors. Our room was spacious, clean and well equipped. The bed was very comfortable. The shower was a bit difficult to use but acceptable. We ate in the restaurant twice and the meals were very good and the service excellent. All the staff were very helpful and cheerful and the hotel was very professionally run. We would certainly return there in future.

    5
    « Aplace to chill and wind down. »

    Burn Hall is set in lovely private grounds near to the village of Huby. The rooms are a good size, clean with very comfortable beds. There was very little noise enabling a good night's sleep. The staff were exceptionally friendly giving the hotel a welcoming ambiance. We stayed on a very reasonably priced 2 day break which included breakfast on both days, afternoon tea on the first day and free bottle of wine with a meal on the first night. The food was excellent with plenty of choice. This hotel seems to have got everything right. We had an excellent break. Well done to the staff.

    4
    « A excellent stay »

    My room was very good with a huge bathroom. The food choices were very good each day of our stay. The food was delicious and very well presented. It would have helped each evening if there were more staff in the bar as we had to wait quite a while queuing. Some of our group had a problem with flies in their rooms but the majority of the group who had this problem were sorted out fairly quickly.

    4
    « A quiet, countryside stay near York »

    This is our second visit and it does what we expect of a good hotel. The rooms are clean and comfortable, the food in the restaurant is of a good standard and it enjoys a quiet, rural setting. We took a 2 night bed and breakfast deal for £89 which included afternoon tea on arrival, a complimentary bottle of wine with our meal on the first evening and free tickets for the Bird of prey centre next door. I can't fault it.

    3
    « Random trip away »

    We took advantage of their autumn deal of 2 nights bed and breakfast with dinner on the first night. Rooms are adequate and clean. Staff are nice and friendly and happy to have a chat. Dinner was ok at best, it could have been a lot better had the little details been looked after more. Silly things like mushrooms and peas cooked to a cinder. Not to take that away from them though as the meat was cooked lovely. Would happily stay again should the occasion need it.

    4
    « Lovely staff »

    Modern bedroom, like a Premiere Inn, with all the expected features such as over-the-bath shower; free view television; small kettle, tea, coffee, biscuits. The dining room is more characterful, being in the old part of the building. The buffet breakfast was excellent, with plenty of choice. Dinners were good and the staff were very attentive.

    5
    « Great value stay »

    Stayed on the £99 two night deal. WHAT A BARGAIN! Lovely room, toiletries and hairdryer, tea, coffee and biscuits all provided. Lovely peaceful setting. There were tickets to the Bird of Prey centre included...a definite must see. It was excellent. Also included £15 pp towards your evening meal on the first night. lovely food, huge portions. Good job we didnt have far to walk, we were absolutely stuffed! All the staff were helpful, pleasant and sociable. The towels were changed each day. Hot shower albeit over the bath so could be an issue for those with mobility issues. Not sure if any rooms have a shower cubicle. A 15 minute drive to Rawcliffe park and ride which made access into York a breeze. Will definitely be back!

    1
    « Afternoon Tea - AWFUL. »

    Took my son for afternoon tea. I could not believe what came to the table, cheese & pickle sandwiches, egg, cheap ham & cranberry. All cheap white bread, asked for brown which they changed but so bad we left them. The scones tasted of fish! cream was disgusting, the other cakes were dry & stale. We laughed with another couple about how bad it was. Every other table needed clearing of earlier afternoon teas. I politely complained to the receptionist who just looked bemused. I will be contacting the manger.

  • 3
    « To upgrade or not? »

    Staff brilliant although seemed to be a shortage at busy times like breakfast causing delays in bringing tea to table. Breakfast good. Afternoon tea included in our deal. Cheese and pickle, Ham with cranberry sauce and egg and cress fingers, warm scones with squirty cream, three smaller cakes. Plenty of standard tea. It was fresh and enjoyable, and we were allowed to have on second day. Thank you Best Western....but we have had better so three out of five. Evening meal was OK. I had steak pie. Very hard crust but varied vegetables, nice chunky chips and gravy. Lots of meat. With a glass of wine was approx £18.00. large portions. The hotel has a nice frontage and gardens. Plenty of car parking The main accommodation is in a very large complex slapped on the back. It's cuboid and very seventies in structure. No heating but we always take a small fan heater so didn't affect us and restaurant areas not cold like rooms. Probably because very busy. We upgraded and were refunded upgrade charge. Room was a good size. We slept well but bathroom was equipped for a wheelchair users. No radiator. Very low sink and mirrors. My husband is over six foot and stood over the mirrors so had a good view of his stomach when shaving. No toilet seat but a nice padded back rest. Lots of red alarm pulls. I think you get the picture. Phone in room did not work. Reception offered a move on second night. We refused as we only had that night of our two night break left. Included in our deal was a visit to The York Bird of Prey Centre. A short walk through the ground. It is a fantastic days entertainment. Informative staff. Everyone has a chance to hold a bird.bof which there are many. All healthy and well cared for. There were also informative displays. Another informative and amusing talk on the golden eagle and the history of falconry etc. The children and adults were included everywhere. My children have long grown up and it is a long time since I have seen so many children so well behaved because they loved the experience. You need a car. The walk to nearest pub is a good twenty mins. Dangerous as no paths. No street lights and fast cars. Also it's a drive to York. Is it good value? Our first Best Western. Breakfast excellent. Basic choices but to a good standard. Meal basic again, hot and edible. Our room was comfortable but will not upgrade again. You get what you pay for and for what we paid yes good value. Will probably be back just for the Bird of Prey Centre.

    1
    « Afternoon tea Nightmare »

    All i can say is do NOT come here for afternoon tea. Overpriced and awful atmosphere. The cream is squirty cream. The scones where dry. There wasn't any choice of tea. The sandwiches were OK. I refused to pay.

    5
    « Excellent customer service »

    We stayed here on the 20th and 21st October as part of a Groupon deal. we were greeted by a lovely girl called Emily who helped us check in and dealt with us in a very friendly and professional manner. We got our room and found it to be very clean and perfectly acceptable but as it was our anniversary we decided to ask for an upgrade to maybe a bigger room with a better view as we would be here until Sunday, we went to see Emily on the desk and explained and she very kindly offered to show us another room first at no extra cost before we upgraded, the second room was also very clean and absolutely fine but we were told that we could, of course, upgrade to a room with a suite for a small charge which we did and we were very happy with it!! complimentary robes and slippers, luxurious items in the lovely bathroom and huge flat screen tv all helped us to feel extra special for our anniversary. Each time we passed reception Emily made sure she asked us how things were and if there was anything she could do to make our stay more special, she seemed like she genuinely cared about her guests and it was noted in the bar as we overheard other guests commenting on her professional but friendly and very likeable character. The next day, Emily was alone on the desk and we noticed a queue at check in, I noticed how she dealt with every single guest calmly, professionally and courteously and her bright smile and charming personality really shone through. the hotel itself is lovely, the barman whose name I can not remember (said he was from Ashton in manchester near our home town) was also absolutely lovely, professional and went out of his way to help us, he suggested wines for us, food and told us how great their restaurant was and he was not wrong. the food was wonderful, steak perfectly cooked although I feel there were far too many fat but delicious chips on our plate, a side order or serving them in a bowl might be a better idea.The gentleman that saw us to our table and waited on us had very high customer service standards and all staff seem to be very well trained. All in all, we had a wonderful stay, and it really does show that sometimes its the people that make a place and we will be returning at Christmas time and hope to see the same again. If i had staff like this running my busy hotel, i would be very pleased indeed. great place. from the Fagans x

    3
    « Third visit and probably the last ?? »

    We visited the hotel last weekend for the third time and came away slightly disappointed. We have always really enjoyed our stay but this time found the bar area to be very cold and quite dirty and also no Guiness or real ales all weekend. We asked about the heating and beer but didn't get an answer. The staff are all great and always cheerful and approachable. The food was all very good . I hope the standards come back to how it used to be as this is one of our favourite places to take a weekend break.

    4
    « 'Different' »

    I stayed at this hotel for one night on my way back fro Scotland with my husband and family who came over from America. It was a lovely stay and a lovely hotel. We had the opportunity to use the rifle range which is at the back of the property which was quite a fun challenge and experience for us all. I would leave love to stay there again.

    2
    « Very disappointing »

    We booked an overnight stay here, thinking that we had booked a room in an attractive hotel in countryside not far from York, but were disappointed. If you just want somewhere to sleep - fine. We slept well. If you are in holiday mode and want to get more from the experience, look elsewhere. What is most surprising is how little atmosphere or charm Best Western has managed to generate. We have stayed in Travelodges with more character. Most of the hotel is an ugly 1970s(?) block with little charm and the rooms - judging by the two we saw - have no sense of welcome or comfort beyond the physical. There was something utilitarian, even clinical, about our room and en suite. Even the dining room, in the older part of the property, feels dowdy and unwelcoming. Its saving grace during our visit was Jonathan, a waiter with a drole wit, which we enjoyed, and who also went out of his way to be helpful. We rated our evening meals as poor and felt they were overpriced by £4-5 each. They had even run out of the guest real ale, leaving only insipid Tetley for anyone who wanted bitter. Breakfast was OK but we were seated in a side room to the main restaurant that felt unheated. Part of the problem with Burn Hall is that it is so isolated. You can't nip out for a meal unless you drive. Having already complimented our waiter, we would exempt the staff generally from any criticism. The reception staff were especially helpful when we needed some information. Our dissatisfaction was with the hotel itself.

    3
    « Weekend treat »

    Hi we stayed here 22/10/16 read other reviews good & bad. Location was lovely really relaxed, hotel was nice but only not many bits to go in , all seems to be meeting rooms, Stayed for afternoon tea was lovely , bar staff were okish , benson bar was cramped and full , so we sat outside , nice seating area but no heaters , they were unplugged !! Checked in to our room , and had asked for a nice room at booking as it was our anniversary, knew they would be a price to pay to upgrade, the reception staff were GREAT !! Really nice , lovely young girls , bent over backwards for us , So our room was 107 small , bed seen better days was the most Uncomfortable bed I've ever slept in !! Room was cold no heating , we ask when it gets turned on ?? Said they would fix it , they put a heater in our room to warm it up for us , yes and it did, small and chatty room , bathroom omg very dirty in deed , shower & curtain full of mould , floor & tiles filthy !!! We couldn't shower at all waited till we got home, yes there was no room upgrade !! And we asked but they were full, sorry they said we didn't know , I was fuming ?? too late to go else where so stayed. Evening we booked in the restaurant BIG mistake !! Staff were good apart from one , who was serving us , she is training to be duty manager , ha what a joke she is rude, abrupt , showed us to a dirty table and never cleaned it ! After 20 min she still didn't take our order or ask if we wanted a drink , but seated others , I asked her to order she just ignored me again and again , so there was a a older guy think he was in charge , very busy man , I explained he wasn't happy , served us straight away, we waited 50 min for a drink , dirty table , no water or side plates etc like others, I cudnt believe it, he asked her to do table and collect our drinks , she ignored him , so he went his self, I bet there was some cross words . Food was reasonably priced, I had lasagna , yuk , no meat no pasta just plain tomatoe sauce n cheese , I'm a cook and that was disgraceful, pleaae chefs look it up in a cook book, lasagna is easy, my partner had belly pork which looked and tasted lovely. No atmosphere, no soft music , just a empty feeling not a happy place, so we didn't leave a tip which I was upset about , cos I know how hard they work. Breakfast was nice , good choice , free for all , no menus etc, sausage was nice but under cooked , had to change mine, In a nut shell lovely place, most staff fantastic ! Especially reception, upgrade your room and make sure it's done .

    3
    « Interesting stay »

    We enjoyed our overall stay. Bed was comfy and clean and the hotel was what we expected, not amazing but Middle of the range. The restaurant food and serves however were very poor. I received burnt bacon and my other halves chicken was well overdone. We also had to ask for condiments twice and get out of my chair, after not being asked if we would like any, before we received any.

    3
    « Not the best of Best Western! »

    We stayed for two nights on a special deal which made it good value but, had I paid the price quoted by Best Western Central Reservations, we would have been complaining. Firstly, I must say that the staff were obviously hard working and over-worked! We came to the conclusion that the hotel is understaffed as most of the staff seemed to multi-task trying to cover whatever needed doing most! Bar staff superb! Best vodka/cranberry drink I've been served in a long time! Arrived late afternoon for cream tea which was included in the price. The room we were given had a window ajar which wouldn't close. My husband reported to staff on the way to the restaurant. Cream tea very poor. Again, had we paid full price of £15 each, we would have asked for a refund. Firstly, the teapot leaked all over the table - the spout was chipped and looked as if it had been for a while judging by the colour of the chip.Three basic sandwiches each, small scone with jam and cream (not clotted), a finger of sponge cake and a small square of fudge and cookie. Needless to say, we were still hungry and decided to eat out as the hotel dining menu didn't appeal to us. No-on had attended to the window so we complained again. One of the managers came, fiddled with some keys, decided the lock was broken and agreed to find us a new room. We wanted to unpack but it was at least half an hour before Reception phoned and we were allocated another room. The rooms are very small and basic and, overall, the hotel is cold. Our room took most of the night to heat up and we found that we needed to keep our coats on in the bar area. In comparison to Premier Inn, the rooms are smaller and not as inviting or cosy. The hotel itself looks tired internally and the restaurant area is depressingly dull. Carpets look shabby (except in the Conference room and Reception areas). We went out to eat on the Sunday night at a local pub only to find that it doesn't serve food on a Sunday! The landlord also advised that many pubs in the area stop serving food at 5pm! Unfortunately we had to return to Burn Hall to eat. The menus we were given were sticky and smeared, I cleaned the table myself and the carpet under our table was littered with food. But the staff were busy all night and were helpful and amazingly cheerful despite their workload! We had a scampi meal and left the chips as they were onpbviously frozen and undercooked. The small portion of treacle pudding was lovely but expensive for what it was. Price of drinks at the bar was reasonable. The ambience of Benson's Bar is unimaginative and cold. Cobbled-together furniture, dark decor and large windows with no heating makes this an uninviting area. Unfortunately, apart from some settees in the reception area, there is nowhere else to chill and relax at the end if the day. Richardson's restaurant serves exactly the same food as the bar but allows you to eat in a more formal environment but this has to be booked. It's then the luck of the draw whether you manage to get a table in the main dining area or in the dingy area where we had cream tea. Breakfast this morning was chaotic. (Self-service) We arrived down at 9 o'clock and waited to be seated. There seemed to be something missing at every station. The orange juice was empty, there was no fresh fruit and dishes on the hot plate were waiting to be replaced so people were queuing. As I wanted a light breakfast, I asked for pastries (menu states a selection of pastries). When they came it was a pain chocolat (which I don't like) and one for each of us although my husband hadn't requested anything. So these were wasted. They went to the wrong table initially because there doesn't seem to be a system in place for the right food going to the right table. So I decided to have a bacon sandwich instead but both the bacon and egg dishes were waiting to be replaced. It was 9:20 before my husband managed to get a full cooked breakfast. I must say, though, that the bacon and sausages were excellent! The restaurant appeared very busy at breakfast and the staff couldn't have worked any faster or harder. They were doing a multitude of jobs. Even the chef looked harassed! Whilst there we visited the Birds of Prey Centre in the grounds of the hotel. This was included in the social deal and as absolutely superb. It is run by a family and by other enthusiasts and volunteers and we had a very enjoyable and informative visit. Fantastic value and an experience we would recommend. Overall the hotel was very disappointing. Although we knew it was 3* rated, we have stayed in other Best Western hotels with a similar rating but which are far superior. This one looks sadly neglected and not what we would expect for. Best Western Hotel. The Staff here are doing a fantastic job despite the fact that there doesn't seem to be enough of them. Our criticism is of the hotel and the inefficient system that seems to be in operation. The hotel seems to be operating on a shoe string. Come on Best Western! This hotel is not up to the standard that we would expect from a hotel in your group. Time to put your house in order!

    4
    « Shame about the bed »

    We stayed one night and almost everything was fine. There is a large car park with free parking, friendly greeting on check in and a very nice restaurant for an evening meal. The grounds are well laid out and there is a pleasant seating area at the front if the weather is good. However this was spoilt with the quality of the double bed which was actually two singles put together. One side was fine but the other was saggy and uncomfortable and dipped in the centre which created a uncomfortable ridge in the middle. Neither of us had a good nights sleep. The shower could do with an upgrade too as the water fluctuated between hot and cold as it came off the taps rather than a separate shower. Otherwise the room was fine for one night. We did report this and the receptionist said she would report back to housekeeping Limited choice on the breakfast buffet but quality and presentation good.. We would stay again and its in a lovely location.

  • 5
    « Great visit :) »

    This is a very pretty place and the breakfast was amazing! We were very well looked after and would definitely recommend it. The rooms are warm and comfortable. Without us even having to ask, at breakfast time one of the girls realised we didn't have milk for coffee yet so she just brought some, well done on great service :)

    4
    « Lovely comfy bed, warm room, warm staff! »

    I stayed here for one night (Saturday) for a conference on the Sunday. The room was very nicely decorated with a super comfy bed. It was lovely and warm and well stocked with biscuits, chocolate, water and hot drinks. The toiletries are nice quality and the hotel offers top ups on request. The buffet breakfast was very tasty and also well stocked. From the minute I entered the hotel to the time I left the staff were so friendly and helpful. The only reason I have given four stars is because the hotel was very busy so it was a struggle to park (although the receptionist told me about the overflow car park I was there alone and wanted to park close to the lit up area adjacent to the hotel) also the wifi was unavailable on Sunday but when it was accessible on Saturday it was very quick. I would recommend this hotel for visiting York also as there is a very good park and ride service a few miles down the A19 from here (Rawcliffe?).

    5
    « very pleasing »

    The staff nothing to much trouble food was brilliant and plenty, rooms,corridor,reception all first class will be going there again if we can get in as they are all ways full up there is a very big parking area there as well

    4
    « Pleasant stay »

    Arrived for one night stay on Friday.We arrived early and had a drink in the bar.We found the atmosphere very relaxing.The room itself was very clean a bit on the small side but ample room for us.The only problem was the noise could be heard in the rooms either side.We had a meal at the hotel which was good value for money and very tasty.The breakfast was good also.The grounds are nice and seem to be well maintained.The staff we come across were very helpful and friendly.We would return.

    3
    « Good solid stay »

    The burn hall is a 3* hotel, and that was the quality of our stay. My wife and I came here for a short one night stop in Hull, on group on. It was cheap and a very pleasant experience. Had we paid full price, we may have been disappointed. The room is very simple, more simply even than a holiday inn but it was clean and fresh. The Burn Hall itself is a mis match of styles. Part of the hall is beautifully built, it looks extravagant from the outside and the grounds are lovely, but I couldn't help but feel the inside was a bit like an old people's home in terms of decor and atmosphere. It could be so much better. We had an afternoon tea which would have cost £15 if it wasn't on group on. That would have been far too much money for what was essentially a few shabby sandwiches, two scones (which were freshly made and delicious) and some small cakes. The tea was nice. The cream that came with the scones was squirty cream I think, and the table next to us had brought their own clotted cream! We didn't eat dinner there and had a drink at the bar late on which was nice. Cooked and continental breakfast in the morning was lovely. On the whole we enjoyed our stay, but we are easily pleased. 3* is about right.

    4
    « Our Third Stay At Burn Hall »

    This hotel is north of York just off the A19 and is only a few miles from the park and ride at Rawcliffe Bar. As car parking in York is poor park and ride is much easier than driving in.This was our third stay. It wasn't a Best Western hotel the first time we went but very little has changed. The rooms are a decent size but I am not over keen on the over bath shower. I had to fiddle with the taps to get the water temperature right. I much prefer a modern shower cubicle. We were there for a midweek break which included afternoon tea on the first day complementary entry tickets to the adjacent birds of prey center. It was amazingly good value. The breakfast included in the price was buffet style on an all you can eat basis with a good selection of hot and cold items. I would very happily go again.

    3
    « Short break to visit York »

    Stayed here for a couple of nights to visit York. Location in the Countryside quiet and handy for York, 20 min drive. We expected the room to be on the small side which it was, it was cold when we arrived at 4.30pm and we had to ask for the heating to be put on at 8pm. The room was fine although the shower was a combination bath tap type and was inconsistent for hot water. The restaurant was also cold so I was uncomfortable eating however the food was great, hot and generous portion, but we did have to remind them about our drinks as the main course arrived before them! I've had many hotel breakfasts and this one left me disappointed as it was limited choice, (juice, bread, fruit) you had to ask for pastries, we were given choc au pain which had been heated in the microwave, not the best. Afternoon tea was fresh but an average selection. We visited the Birds of Prey Centre on site, this was great and all the spectators were given an opportunity to participate in the 'flying' arena.

    4
    « Mid week break »

    Arrived and greeted by very efficient and friendly staff, room clean and equipped as one would expect in a best western hotel. Breakfast buffet style plenty of choice. Took evening meal in the restaurant, good choices all through the menu. Steaks were really good, cooked to perfection and served well. Comprehensive wine list and not too expensive. Some decor throughout the hotel a bit tired but notices around saying that modernisation going on. All in all a good stay

    5
    « Simply marvellous »

    The one night stay here i had with my partner was simply brilliant value for money. We had little expectation for the add ons -like afternoon tea and access to the birds of prey centre, but they were both great. Our room was a standard modern hotel room (a bit dated Travelodge! ) but clean with everything you could possibly need. The staff were super friendly and helpfull. The food in the restaurant was of a really high standard, a real treat. Can't wait to go back and stay longer. Highly recommended.

    5
    « Great hotel »

    Lovely hotel with friendly staff. Limited wifi signal but we still had a pleasant stay. Close to York for shopping. We enjoyed our afternoon tea there too. On the first night we ate in the restaurant and on the second in the bar. The food portions were really good.

  • 4
    « Great food but noisy hotel »

    Good location close to York and 40 minutes from Whitby. Restaurant and pub eating were good and portions were generous. The room was clean and basic but the sound carried dreadfully and we were woken on numerous occasions by a crying child located somewhere else in the hotel. Staff response to this was very poor and it was laughed off and dismissed.

    4
    « Yorkshire Deal - What a bargain! »

    We have stayed at Burn Hall Hotel on three occasions and can recommend it wholeheartedly. It's 12 miles or so out of York and set in lovely grounds. We paid £130 (including our drinks bill!) for 2 nights bed (1 night in a suite), breakfast and 1 evening meal. At this price you'd struggle to get room only for one night in York at a comparable hotel. The rooms are clean, food very good and and an excellent standard of service from check in through to departure. If I was being picky, then please provide the correct knife with the meat dishes, ask if any sauces etc are required and put a sofa in the suite. We will be back for visit number 4 next year.

    3
    « Friendly staff »

    The staff and the restaurant food at this hotel deserve 4*. All staff very friendly and helpful. Cheery Nicola, always bright and lively at every sitting, deserves a special mention, but the restaurant staff and the food certainly made this short 3 day delightful. Well worth visiting the Birds of Prey Centre situated on site.

    1
    « Unfortunate Customer Service ! »

    This is the review letter sent to Best western after our stay at this hotel. Unfortunately their response and the Hotel owners was very dismissive and suggested that as the hotel owner was on duty that day and because we didn't shout out on the visit we are pretty much making it up. So my advise would be don't waste your money as customer service is non existent for Best western and Burn Hall Hotel, ********** Last weekend my husband and I visited York (uk) to celebrate a very special anniversary. Due to limited accommodation availability within the town we booked a night in York then looked for a special hotel to stay for the second night away. We found availability (Saturday 8th October) at Burn Hall Best Western Hotel (Huby) the price seemed fairly reasonable and the Hotel looked very nice, this would be our first stay in a Best Western Hotel. I have to say it really let our expectations down, In comparison to our first night in an amazing room which may I add was only a pub accommodation but was an amazing room and expected our next night was going to be an equally lovely experience in a big country hotel , we were sadly left very disappointed. Firstly may I say all staff were very friendly and courteous throughout our stay,but the hotel itself was such a disappointment. There was a speed awareness course starting and twice my husband was instructed where to go for it ?? then on two occasions the Carlsberg beer was served with what we presumed was chemicals still in the pipes, but not nice as my husband noticed after a big mouthful which made him vomit. After a couple of drinks in the bar whilst waiting to check in , we got our keys and headed for the room (121) , we knew from booking we were in a standard room but we really did not expect such a basic , small and old room for a Best Western. The room and bathroom was very old and dated, the bed was tiny which was just as well, as a bigger bed would not have fitted in the room. I really expected so much more and far superior standard from your chain of hotels. We booked dinner for 20.30 and again and sadly what a disappointment, No table clothes , which left our plates spinning whilst trying to cut our food, which sounds minor but really was hard work !, My husband had lasagna which he couldn't finish, after it took a good 20 minutes to cool he then proceeded to eat it, from personal experience this was not home made and not at all pleasant to the pallet, I had pork of which was so tough I couldn't cut through it and had to leave it in the end. I am sorry to send this e-mail but I thought you may appreciate the thoughts of two new customers and their first impressions of a the Best Western Chain. A I'm sure many do, my husband love to get away and unfortunately Best Western will not be somewhere I would happily book again I'm sad to say , your hotel didn't totally spoil our special weekend as we made the most of it , but it did let it down massively and definitely did nothing to enhance our trip. I hope you find these comments helpful in working towards hopeful improvements for future customers. Kind regards Amanda & Simon Davies

    4
    « Afternoon Tea with an added attraction »

    Myself, husband and adult daughter visited this hotel for afternoon tea. Really lovely and the service was extremely good and just as you would imagine in a hotel like this. We had afternoon tea for two but there was more than enough for the three of us by purchasing an extra pot of coffee. No curled crusts on bread as sometimes can be the case! Everything lovely and fresh and a nice selection of buns plus of course scone (which was warm) with clotted cream. After eating we spent a good hour visiting the York Birds Of Prey which is on site. Marvellous displays and plenty of information given about the birds.We have never seen birds so tame. The guys who run this obviously love what they do which was conveyed throughout the display which was a credit to them

    4
    « 40th Ruby Wedding Aniversary Treat »

    Thanks to all at Best Western Burn Hall Hotel for truely memorable stay . The staff were first class from the moment I booked up to the check out .The upgrade to a suite and the congratulations card from the staff was very touching much and appreciated by us both . Service for afternoon tea evening meal and breakfast excellent, food quality and quantity not seen at other hotels we have stayed at . Would recommend the hotel as it good quality surroundings and close proximity to Yorks park and ride make this a perfect place to stay for one night or several nights . Looking forward to our next visit thanks once again for making our 40th Anniversary so nice .

    5
    « A great overnight stay »

    We recently stayed over at Burn Hall with a Groupon deal. The hotel is perfectly situated for York. Although a little dated, it's clean and welcoming with friendly staff. Afternoon tea was really nice, as was breakfast. We had dinner in the hotel and it was reasonably priced, great food. All in all, a great stay.

    5
    « Beautiful relaxing break »

    what a lovely hotel. check in great.room good size clean very quite. nice fluffy white towels plenty of hot water. lovely grounds and gardens.nice bar area good prices.excelent food in the restaurant . friendly staff throughout. will definetly be returning.

    5
    « Burn hall Best Western best by far »

    2 night break for 2 with afternoon tea on the first day, 2 breakfasts and booked for evening meals. From start to finish we enjoyed the hospitality. Friendly professional staff that made the experience a joy. Complimentary vouchers for the owl and birds of prey rounded of a perfect break. Don't hesitate to stay at burn hall it's welcoming and value for money.

    5
    « Lovely stay »

    In the area for a funeral and decided to stay an extra night for a visit to York (not been there for 40 years). Our room was very good, with very comfortable bed. Dinner was excellent, especially the slow-cooked belly pork, and breakfast was one of the best. The bar was comfortable and not overpriced. Altogether an excellent hotel. Wished we had stayed there on the first night also. We stayed at a hotel near Earswick which was £3.00 cheaper and it was nothing compared to this hotel.

  • 5
    « Fantastic break »

    Thank you once again for a great stay, food was great, room brill and your lovely staff a pleasure to meet up with. visited the bird centre this time and really enjoyed it. I feel I must mention Nichola who is a credit to your team, Thanks again, see you at the end of the month. Gillian TW

    4
    « Good value and investing in the future »

    A new property to Best Western and one that is clearly getting investment and going through a refurbishment programme. Stayed just the one night. Room was comfortable. What impressed me though was the Bar and Restaurant staff. Not only friendly and attentive but professional at the same time. Almost "on patrol" making sure guests were being served and taken care off. Very good food quality and freshly cooked. The fish pie will not disappoint. Listed as York but it's 12 miles outside with good road connections to the A and M roads. Will return in a year and look at the improvements.

    2
    « birthday present sadly ruined »

    my son bought me a birthday present of a night at burn hall hotel and a visit to the bird of prey sanctury. we drove from stockport on arrival at this hotel we checked in and were alloted room 203 when we opened the door the stench of urine and disinfectant hit us head on the smell was as if we had just walked into an old folks home . i was phisically sick in the toilet. my wife the noticed 3 spiders crawling around the ceiling area .we checked out immeadiatley .we raised our concerns with the reception staff who said sorry about the room. we left only to be followed down the drive by a receptionist asking would you like to try another room. nothank you and never again that was a night mare .i would expect better off best western.

    5
    « An excellent Groupon break »

    Spent 2 nights B and B with a Groupon voucher, this included afternoon tea. When arrived reception was a shambles due to the flooring being relaid, however the staff managed extremely well. Our room was very clean and well decorated. The afternoon tea was good especially the scones and cream, probably the best we have ever had. Breakfast was the usual buffet, the fruit salad was good and the hot food well cooked, extremely tasty bacon. The evening meal in the restaurant was good, well presented and served by very caring staff. On our departure the reception looked smart. The visit to the Bird of Prey Centre was included in the price and that was a very enjoyable afternoon, especially with my wife being able to handle a Golden Eagle, a great experience. Over all a really great break with no complaints at all.

    3
    « Birthday Stay »

    My husband and I stayed for two nights for my birthday as we wanted somewhere near York and good links to Leeds. Great location-9 miles from York and easy links to the motorway for Leeds-close to Huby which has nice pubs for drinks and food-and live music if times right! The hotel itself was nice, the staff on reception were friendly and the breakfast staff were really nice and smiley, very friendly and welcoming! Bar staff on the other hand weren't as welcoming-one night coming back from a meal out at 10ish it seemed like a massive effort for the barman just to serve us-and it wasn't even busy! I asked for a hot chocolate (I'm pregnant) and was told the machine was t working, so when I asked for an orange juice instead, the barman pretty much sighed and said 'I'll make you a hot chocolate instead cos we're out of fresh orange'....so service wasn't great as we felt like we were inconveniencing him! Rooms were comfortable and big. Smelt a tad foisty and a bit like stale cigarettes (non smoking room),but other than that, couldn't fault it.

    3
    « Sadly disappointed! »

    We had been given a voucher for afternoon tea at this hotel by relatives, we arrived in plenty of time for our pre booked time slot and had a walk around the York Bird of Prey centre which was adjoining the hotel. Our first impressions were good as the hotel building and the well maintained grounds were looking quite exceptional in the early autumn sunshine. We were directed to the bar area for our afternoon tea and were met by a young man who took our voucher and directed us to our seats, he quickly brought us our tea and shortly afterwards a young lady brought our food. Upon inspection we found this to be rather unimaginative, whilst quite plentiful, Coronation Chicken sandwiches were not really to our taste, although the salmon was good. The scones with cream and jam were rather dismal, we found them to be dry and unappetising. Lastly, the choice of cakes etc was particularly uninspiring. Whilst not trying to be too critical, having experienced afternoon teas at numerous other establishments over the past few years, this is a work in progress.

    5
    « Wedding Day »

    Wow! What an amazing day we had! I really could not thank Danny enough, he did an amazing job making sure our big day was as amazing as it was! Everyone commented on how beautiful the food was, and how nice their rooms were! Everything ran so smoothly thank you to all the staff! I will definitely be returning for the amazing food and the lovely rooms. Thank you so much to everyone!

    5
    « A great hotel »

    We have just spent 5 days at this hotel and thoroughly enjoyed ourselves. Yes, if you look to find problems, you will find problems but we didn't. Our room was great and clean. The bed was definitely debatable to start with but we slept well on it and had no complaints. The meals were excellent and we enjoyed everything we had., Probably more seats in the public areas ie reception and bar area would be a good idea but we did manage to get a seat everytime. The staff were superb in all areas and they all deserve a big thank you. The manager was great and very friendly. The grounds were superb with lots of walks (although not too long). We never went to see the birds of prey (which we could have done) but seemingly we missed a treat. All in all this is a lovely hotel with lovely staff and facilities. We had a great time and would recommend this hotel any time.

    4
    « Couldn't be more helpful »

    We stayed Burn Hall last weekend for a family celebration and we were so impressed by the service. The meal was very satisfying with very generous servings of good quality food. This is not gourmet dining but very well presented, well cooked, wholesome fayre. One of our number was celebrating a significant birthday and, despite being very busy, the staff were happy to serve a cake which we had provided together with plates and forks. When the meal was over the Maitre D went out of his way to make a side room available to our group to continue to drink and chat. Breakfast the following morning was also served in the semi-private side room.

    4
    « Coach trip from Kent. »

    Had a very happy and comfortable 4-night stay at this hotel. I travelled with a party but without a partner and enjoyed a double room, comfortable and well appointed. Food was good, plentiful and nicely presented. The staff are friendly and helpful. We were welcomed with tea and shortbread which is a nice touch. There's always a chance to nit-pick but it's usually down to personal choices. I would return to this hotel in a heartbeat.

  • 2
    « Disappointing stay »

    My friend and I stayed for one night only at this hotel. I had thought that Best Westerns were pretty good quality, but found that this was not the case! I had booked an Executive King as there were no twin rooms showing on the booking website. So when we checked in I asked if there was something else available. There wasn't, bit the receptionist did offer the gave the bed divided into two, which we readily accepted. We were told it would take about two hours, which wasn't a problem for us. Four hours later and there was still no sign of it being done, so I called reception. I was advised that housekeeping had gone and a member of the restaurant staff would do it when they finished in the dining room. As the bed was so shoddily dressed I accepted this and waited. Eventually the job was done. The room was clean but the decor tired. I fell off the toilet as the seat was not attached properly! The hotel was so hot and stuffy at night I could not sleep. The window only opened a tiny bit and did not make any difference to the temperature. I the morning I did see that a fan was available from reception, but in the middle of the night I didn't want to disturb my friend or reception with making this request. In the morning at breakfast, we were asked by the maitre d how many people were joining us, several times - it was as though he couldn't believe two women would travel alone! He had a very unkempt appearance for someone of front of house, his jacket was stained and the buttons done up incorrectly. Breakfast was OK, but very basic. The selection was disappointing - there was nothing in the way of bakery products - just white or brown bread for toast. For £120 per night, this hotel certainly isn't worth half the price. I would not stay here again, or in any other Best Western.

    4
    « Burn Hall »

    had a very pleasant stay with the family the staff were magnificent the meals were very nice (big portions) the rooms were adequate need a little TLC but bedding was clean did what it needed to do would recommend this place very tranquil in a beautiful setting with the bird of pray next door the only down side is there is no where for to sit and relax with a drink after your meal One of the over flow rooms which was set up for breakfast a table was cleared for us to sit at to keep our company together all the staff bent over backwards to make our night special thank you to every one

    5
    « Good night sleep & memories made! »

    My partner, our daughter and I stayed here on Friday night. We were visiting Flamingo Land the following day for my birthday which is a short drive away and made the journey from home shorter! We had an amazing sleep in the bed, so comfortable! Staff were friendly, particularly one man at breakfast but he didn't have a name badge! My partner proposed to me on the Friday evening so I will always hold fond memories and hopefully we will return to celebrate! Thank you!

    3
    « Not their best...more their worst »

    Its all looks good on arrival, welcome greeting at reception, helpful and friendly. Room was OK small, normal double bed, springs on mattress could be felt, not a comfortable sleep. Couple of nice local pubs a couple of minutes drive, not walkable, both do good food. We came back for a drink in the bar late in the evening, there were wine/drink price lists on the bar, Pint of San Miguel £4.20...so expensive, but when it came to paying was told £4.50, queried this with the portly barman, who simply stated that's the till price and the price on the list behind the bar, indicating a small framed list on the back wall of the bar about 8 feet away, so no chance of being read by customers, he didn't even remove the incorrect price list just turned in around so the beers were on the back, leaving it to be used by other guests for prices. Totally unacceptable, my wife challenged a suited night manager with glasses a short while later about the price gain to be told it what the till shows that's charged, this is all contrary to licensing and pricing laws, yet seems they don't care. Before we left the bar I went to take pictures of the two lists and their location, the bar man questioned my actions and I explained it was for my review, he immediately refunded the 30p difference...Now in my mind this is either a scam by the bar man and his manager or the hotel are just ripping off their guests, I don't know what other prices differ between the list and the till. but dare say there are more. Breakfast was a cooked one, with self service buffet, we were met by a man in a dark suit that was filthy, with his shirt tails also visible below the back of the jacket, this did not make the breakfast very enticing, but thankfully the other male in a suit was clean cut and well presented (John) the two young ladies also serving there were excellent and well turned out. The breakfast had an adequate selection, the tables were bare, many of which had the edging missing and were exposing the wood beneath, it wouldn't take much to make them look better or just use tablecloths, both John and Hannah served us and were both very helpful, nothing was an effort. The other male seemed to be just going through the motions and lacked enthusiasm or customer care. The hotel does have good wifi so that was a plus as mobile reception very limited, nice grounds and setting. The hotel is doing deals soon for breaks, but they will have to be a good price to be value for money, the restaurant at the hotel is on the expensive side, hence many will use the two nearby pubs, The New Inn was excellent food and good service, There are issues that need to be sorted by the management especially relating to pricing issues at the Bar, either scam or disregard for the rules.

    1
    « No way Best ! »

    Room reasonably clean but very small, nothing like advertised bed terribly uncomfortable with springs twanging as you moved! Pillows had no guts to them but bedding was clean . Bedside tables are face height and too close to bed with nasty corners . Restaurant expensive better food about 2 miles down the road at the New Inn. Bar not only expensive but the prices in the menus and on the bar differ to the very small printed framed price list behind the bar on the wall which had higher prices that you were charged. We did query this with the barman who was most unhelpful and the night manager who advised 'that it's whatever the till says ! ' Breakfast was a buffet affair not very appetising, plenty of food available though The dining area was tatty with the dining tables having lost their edging strips with bare rough chip board showing . Two staff were very pleasant and helpful Hannah and John. One waiter though was so unkempt and filthy it actually put me off eating . The last time I saw a suit that dirty was on a tramp in London the waiter had his shirt hanging out visible below his jacket so many stains and dirty marks on his suit it truly was disgusting and a good wash and shave wouldn't have gone a miss. All in all disappointing Western Burn Hall Hotel and no I've not missed 'Best ' off by accident it truly wasn't best of anything !!

    5
    « First Class Hotel »

    Room was Normal Size, Clean Towels every day and room was very clean. Food was exellent and reasonably priced. we where on a deal but the service in restraunt was very good. Staff very cheerful. The hotel was right out in the sticks and you could here a Owl at night.

    5
    « Excellent stay »

    You know when you have just the the hotel where everything is right, it's a rare occurrence. The staff pleasant, the bedroom clean and well presented, the restaurant clean, crockery and cutlery to hand. Food portions generous, well presented and very well cooked.

    4
    « Bong Bong!! »

    Stayed at this hotel start of September for four days for a special weekend to celebrate my wife's big birthday. The food in the restaurant was very good but the mattress in our room was shot to pieces.Every time you turned over the springs went Bong Bong. After the 3rd night we decided to pack up and go home early. At the reception the receptionist asked why we were going early and he offered to change the room for the last night of our stay.We were already packed up and ready to go. We went home to a goodnights sleep.Still musn't grumble.

    3
    « Basic Ok - nice meal »

    Bit of a late booking as trying to find somewhere near York. Got a double room alledgedy one of last available for date we needed. We paid a discount rate which made it comparable to a B&B but did not include breakfast. Room was rather basic but functional. No refinements but fine for a one night stay. Would have been a bit miffed if paid full price. Not sure if this was a true representation of all the rooms but I wouldn't stay in it if it was a special occasion. We had a meal at the restaurant and enjoyed it very much. Good food and ample portions. The staff were friendly and attentive.

    4
    « Well run hotel, good staff »

    Had a nice weekend stay in the Burn Hall hotel, the Duty Manager and staff where great and as for the Roast Pork Loin which I had on the Saturday evening was magnificent, and was a pleasure to eat, and made my birthday weekend special along with the staff. The only bad think about this hotel was the temperature of the hot water which took a long time to warm up and then was very hot, you would need to be careful with little one.

  • 5
    « What a lovely place »

    We had a lovely time at Burn Hall and enjoyed the peaceful surroundings. There were lots of house martins swooping around which was great to see from our window and the place was spotless. A little gem!

    4
    « Weekend Break »

    Stayed on 2 occasions over 2 different weekends. The staff were friendly and helpful considering we checked in quite late. Beds were comfy. The breakfast was lovely. It was not too pricey. We would stay again.

    4
    « association dinner »

    Attended an association dinner. stayed overnight. Room was good but the shower had poor temperature control, ie very hot or cold. Dinner was vgood however my pudding was icecream which had started to melt by the time it arrived. Being a busy night they could have put more bar staff, waiting 10 minutes to be served is a bit too long.

    4
    « Yorkshire Break »

    Burn hall was a good location for a few days visiting East Yorkshire. Rooms were a good size for what we paid. A better shower is the only minor need. Staff friendly, helpful and efficient in checking in and out.

    3
    « Could be better »

    Not the best or the worst. Very basic. Uncomfortable bed. Clean but tired room.Location is lovely. Staff friendly and helpful. Good location for the York Bird of Prey centre (in the grounds). Breakfast ok but no tomatoes or fried eggs! Evening meal was good.

    4
    « Weekend break »

    We recently stayed at this hotel after booking with superbreak. Hotel is in the middle of nowhere but this didn't bother us. The whole place is a bit dated and could do with a refurb, rooms are a good size, our bathroom was fairly big. Very Clean, although smelt like a hospital/dentist is quite off putting. We booked a double room but when we got there, they had given us a twin, we asked them about it and within 2 mins we where in a new room, customer service very good, everyone was lovely who we spoke to. Breakfast was really good. Hot foods and cereals, yoghurts, toast juices ect. Although there was a wedding going on whilst we stayed which was very loud downstairs, we didn't hear a thing in our room. Even had one of the best nights sleep Iv ever had! Bed was really comfy. Only down side was the afternoon tea, we got it for free so we can't complain really, but would be super disappointed if we had paid full amount for bite sized pieces of cakes! Overall Would recommend for exploring York if you don't mind the 10-20 mins drive.

    5
    « Great location and excellent food! »

    My wife and I have just returned from a most enjoyable stay at the Burn Hall Hotel. The room was very clean and well appointed and the bed comfortable. The staff were friendly and efficient. We enjoyed all our meals, both breakfasts and dinners, the later being of most generous proportions and very well cooked. The location of the hotel, just off the A19 is very convenient for the York park and ride and Beningbrough Hall. We will certainly stay here again on our next visit to York.

    3
    « 3 star hotel not much to say »

    Bed was not comfortable for 2 people, it bounced up and down anytime one of us moved. Large portions of food in the bar anyway, chips were good. Room itself very average but probably best in the area.

    4
    « Nice hotel »

    Nice hotel, clean and friendly. Parking good. Room was clean, bathroom really big! Tea making facilities in room. Bar is good and the food is nice. Staff all seemed very bubbly and attentive and willing to answer any questions about the area

    3
    « Basic, clean and convenient rather than enjoyable »

    As my wife and I were in the area for a nearby wedding we decided to stay at Burn Hall. We paid £80 for a room on a Saturday night which on reflection was too high. I would say £50 would have been a fairer price - granted for a hotel in the York area that might be asking too much! The room we stayed in was very basic and small, though spotlessly clean, with the bathroom looking like it may have had a fairly recent (but cheap) upgrade. The bed was tiny yet actually quite comfortable and there was little noise apart from some drunken guests returning to their rooms in the small hours, which must have woken the entire corridor! I would say that based on our experience I feel the previous reviews are a little generous so expectations might need to be lowered. I certainly wouldn't recommend Burn Hall for anything special like a romantic getaway or birthday celebration as you may find your room is just too basic and slightly drab. However, for a place to rest before travelling home the next day the room was convenient and generally fine.

  • 4
    « Secluded, Quiet and Relaxing »

    We stayed for nearly a week in the Burn Hall Hotel. The rooms are spacious and the hotel is in a quiet picturesque area surrounded by trees. The food is excellent, but beware, the evening portions are huge on some of the menu items. They are extremely generous with their hand cut chips, which are delicious. The buffet cooked breakfast choice is average but delicious nevertheless with fabulous sausages. There are more cooked choices but these involve a wait of up to 15 minutes. The star of the show was the young man in charge of the bar. When we first arrived we asked him all sorts of questions and he couldn't do enough to help us, running here and there to find out the information. It was a pleasure to be served by him all week. The staff in the restaurant were also very good, very friendly, very polite, chatty and attentive. Only a 4 star rating because the reception staff were a little inflexible on some points. We requested a daily newspaper every day but this failed to arrive on the first morning because it hadn't been ordered by reception. So we decided to make other arrangements and cancelled the order for the rest of the week, only to be told when checking out that the rest of the papers had been sitting in reception every day and no one had told us! Also, although the rooms are very clean, the carpet was not vacuumed once during our stay, and the complimentary soap & shampoo were not replaced. Also, no sachets of Hot Chocolate in the hospitality tray. We missed those. And just one packet of biscuits, where you normally get two in other establishments.

    4
    « great value break »

    a recent two night break on a deal with dinner and superior room was good. Friendly staff, nice location, free admission to the adjacent bird of prey centre. food was pretty good and for those not on a deal sensibly priced.

    5
    « Excellent Western »

    Stayed beginning of August for two nights, travel zoo offer.It was our 52nd wedding anniversary , so we took off for a couple of nights, having stayed at Burn Hall twice before we new it was a good hotel and we were not disappointed. Great welcome from Danny, and John at check in. Nice quiet room, well presented and spotlessly clean.very comfortable bed, bit of an issue with tv remote, but quickly resolved. Had dinner both nights in restaurant, as before excellent food and service, at good prices, again breakfast was good, could do with cooking bacon a bit more, Grounds are a delight, lovely out door seating area. Only short drive to York park and ride. Will be back.

    3
    « Staff Brilliant »

    We stayed for one night on our way to visit family in Leeds. The room was Okay, it lacked character which was a shame and the bed wasn't that comfortable. We had a meal in the restaurant - which again was average. However that staff at this place really keep it going - they were professional, polite and engaging - always willing to help. The General Manager on duty was in constant communication with his staff and they all need to be asknowledgement for their efforts.

    4
    « Nice get away »

    We decided to go away for a night all I can say is what a pleasure to stay here it was clean and tidy and that's all we wanted. Ok there is no frills and the room was basic but it had what we needed for a night away the staff where helpful and informative and it was all we wanted Thank you!!!!

    4
    « Burn Hall Hotel »

    Myself and my partner stayed at this hotel for the night prior to using the facilities at GTS Adventure. The location of the hotel was great the hotel grounds were beautiful and very well kept. The suite we stayed in was well laid out and had all the facilities we required for our stay. The hotel staff were mainly pleasant and helpful. I would recommend this hotel to friends and family and am even considering another stay here soon.

    5
    « Short Break »

    Nice Location, Good room, clean,bright, well stocked. Good restaurant, lovely food, staff nice and polite. Plenty of walking space,eagle flying display. Only 20 mins to York. Would recommend the hotel for a nice break.

    4
    « Burn Hall Aquaintance »

    Travelzoo deal - £89 two nights B&B including bottle of wine + two pimms has to be under £10 pppn. At that price we don't expect a penthouse suite nor do we fret if there's a bulb missing. We found all the staff very friendly and welcoming considering (to us) they seemed understaffed. The food was generous, very well cooked and we had two splendid evening meals there (particularly enjoyed the pork belly). Mrs T's fish portion size could have attracted a protest from Greenpeace. We enjoyed a complimentary visit to the nearby Birds of Prey centre and enjoyed sitting in the sunshine having a drink or two. That's how these deals work. The hotel barely break even on the offer but collateral spend on food and drink (considerable in our case) makes it worth their while. Don't expect a modern stylish building, it is rather let down by less than attractive neighbouring buildings. Do expect well kept gardens and a useful base for visiting York. We went to Castle Howard en route and Beningbrough (just 10 minutes away).

    3
    « Slightly above average but not very good »

    Enjoyed our stay here - nice setting - there were some really friendly staff but also a couple of staff who could do with some customer service training. Breakfast was a buffet style and was above average but not very good - if there were half stars would give 3 1/2.

    4
    « A VERY NICE WEEKEND STAY RECOMMENDED »

    My wife and I stayed at this hotel for 2 nights on the August Bank Holiday weekend. The hotel is located 9 miles outside of York beside the village of Huby. We where given a warm welcome by the reception staff and given the key to our room quickly. The room was on the second floor and was a large room with what I perceive as good disabled facilities ( although both my wife and I are not disabled and not experts in this field) the doors were wider than normal to allow wheel chair access and the bath was low with emergency pull cords. The room was bright clean and spacious with nice large bath towels and bath robes and slippers. The breakfast was very nice with a help yourself Full English Breakfast toast and cereals and the staff were very pleasant, helpful and hardworking. We ate in the restaurant and the food was of good quality piping hot with very generous portion sizes. In all a very nice weekend and I would stay here again and would also recommend this hotel.

  • 4
    « BACK AGAIN »

    Once again, we have been back with the family and once again we were not disappointed. The hotel was every bit as good as we have come to expect and the staff were as friendly and helpful as ever, making a special fuss of our grandson. The breakfasts are very good: if you want a fried egg you only have to ask and it's delivered fresh to the table. Looking forward to another visit next year!

    2
    « Nice outside, bad inside! Ibis forever! »

    We found this hotel in expedia, we decided to choose just because it's 20 minutes by car from york. The position of the hotel is very nice, I'm the middle of the trees. When we came in, we thought was very nice hotel. The problem was when we arrived in the room. The smell was horrible and the carpet was too old. We didn't really like the room. Of were booked ibis rooms, which were much better than this room. We also paid 7.50£ each for the breakfast. When the waitress invite us to take a sit, the table was dirty. We ate English breakfast but you can find continental breakfast too which was very poor. You can also drink a beer in the bar. The staff was very friendly and kind. We think that ibis hotel has better value for money than this hotel, where they need to change totally the rooms and bathroom.

    2
    « Tired Hotel which would benefit from makeover »

    Booked through Hotels.com and all looked good on the hotel website. Arrived after long 6 hr drive to be initially ignored by reception staff, before checking us in. We were asked if we wanted Dinner, as tables would require booking, but never welcomed us or outlined the facilities at the hotel. Took payment and provided key. Once in the room it was evident that it was a specialist DDA room. We were not notified at the time of checking of the room specifics. As this was not a specific requirement I immediately asked to see if there was an alternative room for us to use during our one night stay. However, we were advised that the hotel was full and there were no other rooms available. I have uploaded some photos which shows the en suite. As the room is designed specifically as a DDA room meant that the sink was too low as well as the mirror being too low to be able see to shave. It became apparent that when the shower was put under pressure, it just flew out of its holder and spurted water all over the place. Added to that the bathroom had a dreadful smell, frusty stale and sickening which seemd to be coming from the vent. There was dust on all the pipework and shelving, so would indicate that the bathroom had not been cleaned for some time. The food in bar area was OK but was limited due to a wedding party being at the Hotel - we were not notified of this when checking in. When leaving the hotel, the receptionist just thank us for the key and didn't bother to ask if we had enjoyed our stay or if everything was to our satifaction - clearly no customer care. We would not stay at the hotel again And beware, to anyone booking this hotel through Hotels.com that you could be bed blocking a specialist DDA room for someone who might need it.

    3
    « Reasonably priced but dated room »

    This hotel offers reasonably priced rooms but the decor is dated. The garden in front of the hotel is lovely but our room outlook was poor. The room was reasonably tidy but the window won't close at all. Breakfast was buffet style and better than we expected. Bar prices were okay. Handy location for visiting York on the Park & Ride. Wifi connection was good.

    3
    « Afternoon tea »

    I have just visited today with three friends. We didn't do the birds of prey as it was raining. We were sat in a side room as there was a wedding going on. Our tea and prosecco were brought quickly but then waited a while for food. It was ok but not great , I have had much better and cheaper. The cake choice was poor and not even clotted cream with the scones!! Will not be going again.

    4
    « Great staff and food. »

    If you are looking for a quite country stay, this is your place ! It is a 3 star hotel about 9 miles away from York. There is a park and ride close by. The staff makes you feel important from the moment you step into the reception hall. Rooms are clean and quiet. We woke up to a full buffet for breakfast and later could choose restaurant, bar area or a nice meal outside next to the bar. Size portion was amazing and food was delicious! Good amount of choices for drinks later. The staff couldn't do enough to make our stay the best one ever. Bird of prey is next door to hotel. Highly recommend.

    4
    « James lynch »

    Lovely relaxing stay in the burn hall hotel been here a few times now set in acres of ground great staff and great food only thing is its a little bit out of the way but ideal if visiting york about 15 mins and like we are going tomorrow for castle howard I highly recommend a stay

    4
    « Short break »

    My husband and I and two friends stayed here for 2 nights in the middle of August. What a lovely time we had, the staff were very friendly especially I need to mention Steven, John and Nicola who really made a difference to our break. The hotel was very comfortable and clean and food was excellent. The hotel is situated in the country with lovely gardens. I would definitely recommend it. We wouldn't hesitate to use it again.

    5
    « We will return »

    Burn Hall is a great place to stay, eat, and see birds of prey. The hotel is very well kept. The staff was wonderful. The for was very good and fresh. The bar was friendly service was great. I cannot say anything bad about our stay here. It was a perfect beginning to a wonderful holiday in England. We will definitely stay at Burn Hall again.

    4
    « Room for improvement »

    On the whole the hotel was good. Don't expect the world, as it is a 3star hotel after all. A few things that could have been better. Firstly the signage at the entrance when we arrived was not visible due to low light, Think the bulbs must have gone on the spotlights directed at them. The staff got better throughout the weekend we arrived on the Friday night and the reception staff were somewhat down in the dumps which is not the best attitude for front of house staff, the same applied to one of the bar staff on the same evening. The breakfast was mediocre, main issue was the lack of pastries (available on request only) the staff were run off their feet on the Saturday and it showed in their attitude, but they were completely different on the Sunday when it was slightly quieter. One major issue with the breakfast was the fact that at weekends it was only served between 0800 and 1000, we are not ones to have a lie in but considering the hotel is also a wedding venue I would have thought a longer breakfasting time would have been in place and for your weekend away you may want to relax and take it easy. The rooms were spacious and overall clean but could do with an update along with the rest of the hotel.

  • 3
    « Resturant food quality poor »

    This is a really nice hotel and rooms the only downside was the quality of the restaurant food I had to send two meals out of four back to the kitchen alternatives were offered but by that tine my other guests had nearly finished

    4
    « Decent hotel at a good price »

    Good standard of room and friendly helpful staff. The restaurant was ok but nothing special. We ordered drinks that never arrived at dinner and the milk jug provided with our tea and coffee at breakfast was empty. However, it was very good value for money. The room rate was good and they also included afternoon tea for two and free entry into the adjacent bird of prey centre, which was well worth a visit. The hotel is set in nice grounds and there is plenty of free parking. Overall despite the couple of niggles and the rather tired decor, which we were told is to be updated soon, we would recommend this hotel.

    4
    « Lovely Afternoon Tea »

    We visited here for Afternoon Tea after visiting the York Bird of Prey Centre and had a lovely afternoon. We were made to feel very welcome and all the staff were very friendly and polite. Our Afternoon Tea was very nice, plenty of choice and enough for everyone, would definitely recommend to others.

    3
    « Disappointed »

    We're there last week on a travel zoo voucher which we upgraded to an executive room, we got a disabled room which we didn't ask for. The room was basic, toiletries not replaced after use, sugar replaced by only Brown, only one bath towel between us on the second night, room not vacuumed while we were there..dead daddy long legs on window sill for 3 days. Sink in bathroom not cleaned. Red cord pulled by accident thinking it was a light not acknowledge till next morning.. Plus side lovely location, afternoon tea lovely, staff friendly

    3
    « Fair price (Travelzoo) for a fair experience »

    Looked forward to rambling around the acres of parkland in which this hotel is set - except that other than the immediate grounds - there doesn't appear to be any access to the many acres publicised! There are other businesses abutting the grounds which are private. The front of the hotel was very attractive - but the large stock extension looked pretty institutional! Staff were, as we have often found, very helpful and friendly. Food was reasonable but not outstanding. Locally sourced meat ingredients were good. We upgraded to an "Executive" room, which had a superking bed but I couldn't see what else was included. Bath tiles needed a good bleaching and the shower attached to the bath taps and a bath shower "curtain" was pretty dated. General cleanliness good. Noticed that the "lift" to the upper bar/lounge/dining room area was out of order so I don't know how anyone in a wheelchair would access that area - I assume other arrangements had been made. Location was very good, giving access to York or to the National Park and even the coast was an acceptable drive away. All in all, rather standard and perhaps just a little disappointing.

    5
    « Hidden Gem »

    Spent two nights at Burn Hall Hotel very good value .We ate in both nights and food was excellent . The staff were so friendly and efficient especially Steve ,John and Nicola . They certainly knew their jobs everything was spot on tables cleared straight away. Also used Park and Ride to go into York so easy. Really enjoyable.

    3
    « Anniversary stay »

    Hotel very busy which may explain why it appeared our room had been changed 3 times by the time we checked in ??? Bed was very uncomfortable ( squeaky and small ) bed cover had a seam come apart which i kept getting my hand caught in. could hear whoever was above us walking around most of the night. breakfast was average although the evening meal we had was really lovely. the waiting staff where very friendly and nothing was too much trouble even when i needed to change our table because of anxiety. i'm not sure we would stay again for a special occasion as i did point out when booking it was for our anniversary.

    3
    « Ok »

    Stayed on Sunday night and it was purely to bed down between trips to Scarborough and Thirsk races. We had our 6 year old with us, and this was clearly noted on our booking. I also added in the comments that we needed a guest bed for her. Check in was quick and friendly, but when we got to our room there was just a double bed for the 3 of us. I told reception who did apologise and said a bed would be with us but not for about an hour.. fine for us as we were going out for dinner. When we got back a couple of hours later there was still no bed and we had to chase it up. Eventually sorted about 9.30pm. The room was basic but clean, the bathroom stunk though, the water pressure wasn't great and it took 2-3 flushes of the toilet to clear it! That aside, the staff were friendly and the breakfast was good, we only paid £55 for the night including breakfast so I wasn't expecting the Ritz, I was just a little annoyed about the guest bed. Would I stay again. . Probably not, its location is quite remote and away from everything, but that might be just what some people are after.

    5
    « Extremely comfortable and friendly »

    Stayed here whilst visiting family in August, was really pleased. Arrived later than expected as my train was delayed, the receptionist had no problem booking me in around 9pm which was very convenient. All of the room details and breakfast/dinner is on a printed bit of paper and comes with your key. Very tidy rooms with comfortable beds, you're always guaranteed a good nights sleep every night. Breakfast very nice, it's a self serve buffet with a wide selection for everyone, some meals are also available on request. Evening meals are beautiful, but you have to book as very popular. Lovely range of food on the member, staff very helpful and friendly. would definitely stay here again and would recommended to friends and family

    4
    « Two Bight Break »

    A great get away from it all escape. Hotel was very busy (full whilst we were there) mainly with Travelzoo, Groupon & Superbreak - as were we - clients but service does not suffer as a result. Staff from check in, housekeeping, bar, restaurants, etc are a real asset to the hotel & the managers - restaurant, events & general - show visible team leading skills. We had a ground floor twin room (voucher was for a double room but easily changed to a twin on pre-arrival request by Zoey. We had a faulty TV Controller but this was speedily replaced whilst we dined after check in. Ate both evenings & breakfast, neither disappointed & the Gammon was one of the best I've had in hotels around the world. A previous reviewer referred to management, and in particular 'clueless Leo', must have stayed at a different hotel, can't believe he stayed here! There's an on site Birds of Prey Centre & Adventure Centre, which we didn't visit (played golf at local course, Easingwold GC, during our visit) but others who did visit seemed pleased. We asked for Ice at reception for the our room on return from golf & it was delivered almost as we closed the room door! A great location too for visiting the city of York, with the Park & Ride scheme operating within 10 minutes drive from the hotel. Although quite a way away from our home base in South Lakeland, we'd gladly stay again if in the area - even making the effort to travel there specifically for a repeat stay.

  • 4
    « Afternoon tea »

    I love the afternoon tea here we've been twice now it's really really good! Staff are great the food is lovely and burn hall is beautiful well worth a visit! The afternoon tea you get plenty of sandwich see couldn't eat them all and lots of little cakes we took two children they felt very grown up!

    4
    « Great value »

    Our party of four stayed on a two night offer. Brilliant. Clean rooms, friendly staff and a great breakfast. The bar and restaurant areas are a bit dull and could do with a brighter makeover. The added bonus is that as a guest you get free entry to an amazing bird collection. Would return on a similar offer

    5
    « 48th Wedding Anniversary »

    Stayed for two nights in this hotel to celebrate our 48th Wedding Anniversary. Could not fault it at all. Excellent bedroom, superb, helpful and friendly staff, delicious food and so much of it (Yorkshire portions ?). Even the weather played its part. There is so much to do in the area.- National Trust properties,railways, York Bird of Prey Centre and GTS Adventure.The latter two are located within the grounds of the hotel and highly recommended. We had a wonderful two days and we will definitely return.

    5
    « Yet another visit to this hotel »

    10th August staying again for 2 nights on there special offer this is a great Hotel Clean well presented pleasant staff well presented rooms all mod combs Great food we will be back again good location for traveling around the area & coast .

    5
    « Perfect Wedding at Burn Hall on Saturday 18th June 2016 »

    We booked our wedding breakfast and reception at Burn Hall. Events manager Danny Kaye helped us to organise the day and was thoroughly helpful and professional from start to finish. He was the perfect host on our big day and went out of his way to make our day even more special. All our guests stayed at the hotel and were impressed with the quality of food served at the wedding breakfast and the friendly and helpful staff throughout the hotel. It was such a perfect day. Thank you so much to everyone at Burn Hall and particularly to Danny who is a credit to the Best Western group. Mr and Mrs Hopewell

    4
    « Weekend away »

    A quiet weekend away with hubs. Lovely hotel, clean room with all facilities. Great bar meals & good breakfast in restaurant. Beautiful grounds to walk around & took advantage of complimentary tickets into Bird of Prey Centre, ( wonderful). Had a few hiccups with bed (really thin & lumpy) but managed to sleep with the help of a few vodkas ??

    5
    « Best stay of our weekend! ! »

    There were 30 of our cycling group all staying here for one night and it couldn't of been any better! When we arrived they: Sorted a secure room for all cycles Check-in was quick Everyone got their meals at the same time and bang on time!! Breakfast was fantastic Check-out was quick The staff were so friendly and helpful we all want to come back next year on another adventure. Thank you again to all the staff at Burn Hall xxx

    4
    « Yorkshire break »

    Booked on two day deal to visit NT properties and friend in the area.turned out to be a good choice since we had a nice large room with excellent king sized bed. Eat in hotel first night and enjoyed what I would describe as good pub grub and complimentary house wine. (Very drinkable and only £4.99 in the off licence in Easingwold if you would like some more!) after a very good breakfast set out for the morning before returning to visit the Birds of Prey Centre (separate review) that is in the hotel grounds (complimentary tickets if you ask at hotel reception). Room and hotel very clean and tidy, staff friendly and helpful, can certainly recommend the Burn Hall.

    3
    « Ticks all the boxes but... »

    Within easy reach of York's Park and Ride to the south or the North York Moors to the north, they tempted us with a good deal. For such an out-of-the-way place it was surprisingly busy, apparently full every night. The accommodation reminded me of halls of residence at a university, but the room was not cramped, well furnished and the spacious bathroom clean and working with plenty of hot water. Breakfast was efficient well cooked and served hot (where many self-serve breakfasts are left unattended too long). The dining room was pleasantly laid out, with each table in its own space. Smiling, efficient staff waited on us both morning and evening, and there was clearly enough bodies in the kitchen to keep up with the demands of a full restaurant. The receptionists did their jobs very well and the all day bar was staffed with pleasant and helpful people too. All the guests we spoke with were friendly and most were returning customers. And yet it felt cold, like a well oiled machine. It was clearly a business, more concerned with money than people. There was nothing wrong with the place, but the rather souless atmosphere left it with little to love either. The waitresses' smiles had a forcedness about them, as if they'd been told to smile all the time. The staff acted as if they were afraid of their bosses censure: an insecure lack of confidence permeated every department. They do a lot of weddings there, and are clearly geared for conferences. Maybe the management are above the day to day care of ordinary guests? Or maybe we just went at a bad time. But the management might also be as clueless as it seemed. We won't be going back, and it's no fault of the staff.

    5
    « Afternoon tea »

    Went for a sparkling afternoon tea for my daughters hen party. Service was amazing, staff simply couldn't do enough for you. Food and drinks were excellent and great value. Worked out at around £ 10 per person for pimms or prosecco, tea or coffee, a selection of sanwiches and a selection of cakes. Plenty to go around.This was on a groupon but nothing was skimped upon. Also included admission to the York bird of prey.centre where we spent about an hour.

  • 3
    « Afternoon tea deal »

    We were here on a Groupon voucher for Afternoon Tea and the Birds of Prey, not for accommodation, the actual meal was quite nice but vastly over-priced if not on the voucher deal, staff very pleasant. Commenting on difficulty actually locating the Hotel the staff acknowledged there was a misleading post code for sat-navs and the easily missed road sign now painted the same colour as the abundant foliage of the roadside trees

    4
    « Birthday evening on route to York »

    Beautiful grounds, checked in, big fan noise from kitchen, saw Sally and Danny who solved the situation and upgraded me. Lovely room wish we had more time, will have to visit again. Thanks for making my birthday! Keep up the good work.

    5
    « Exellent Stay »

    Enjoyed a two night stay with Travelzoo, lovely big room, good food in the restaurant with big portions and very friendly staff throughout the hotel, the only down side it was the hottest days of the year and there was no air conditioning in the room. Will definitely be visiting again. Thanks to all staff.

    4
    « Great weekend »

    Stayed here for a weekend with hubby. Although in the middle of nowhere it is well signposted so easy to find. On arrival we discovered we were upgraded to a suite which was huge but lovely. We ate in the restaurant first night and it was lovely. Good service and great food and not too expensive for a hotel. Bar was nice and pleasant staff all round.large function going on in hotel not that you would know it as it didn't effect anyone else in hotel. Hotel catered for lots of different people , cyclists , party of elderly people and family's all seemed very happy. Didn't see anyone complain about anything. Car park which was adjacent to our room was a little noisy first thing in the morning with the cyclists leaving but not really hotels fault.we visited reception a few times and staff were always very helpful. Breakfast was not as extensive as some hotels we've visited but there was something for everyone. All in all enjoyed our stay, pity this place is not closer to York but then again the prices do reflect where it is. Enjoyable stay .

    4
    « Cmfortable and rural but not close to city »

    standard hotel room quiet due to rural location and plenty of parking places. Some grounds to walk in and outside seating. Reception staff helpful and welcoming. Breakfast is all self serve but good choice. This hotel is not close to the city however and if you don't have sat nav the turn off can be difficult to see as obscured by [summer] vegetation. If travelling into the city and taking the most direct route the A19 expect a long wait in lines of traffic as this is a very congested route, might be better to take the outer ring road and approach the city from another direction.If you do use the A19 turn off into Marygate where there is god parking and its an easy walk into the city or the museum gardens or over the footbridge over the river ouse to the railway museum. There is a footpath along the river bank which is very pleasant.

    4
    « Weekend away »

    Room very nice,amenities good food very nice staff friendly,location lovely and peaceful,a lovely location for weddings or special treats anniversaries ,lovely quiet romantic weekends away,not far fromYork

    3
    « Quiet hotel, bit out of the way »

    Decent hotel, with very helpful staff. Check in was smooth, and as we were early the hotel looked after our luggage and we went into York for the day. The food was fine, decent buffet style breakfast with something for everyone. Only scambled eggs on the buffet, but the staff will do eggs etc to order. The rooms were clean, bed comfortable enough, and very quiet. We used the park and ride to get into York, about a five minute car journey to the P&R, and a further 10 mins into York. Buses run every 10 minutes, £2.80 return. All in all, a pleasant enough stay, and as we booked through travel zoo, excellent value.

    4
    « Pleasantly surprised! »

    After reading some reviews on here I was expecting the worst but I was pleasantly surprised. I was travelling with a group of friends for a day at the races and shopping in York, we each had our own rooms, mine was spotlessly clean and the bathroom was huge. I slept very well in a comfy bed with nice linen. If I could make one suggestion it would be that air conditioning was badly needed especially on one of the hottest weekends of the year, that needs to be addressed asap.

    4
    « Book a Burn stay »

    Ideal location for exploring the sights of York and the surrounding area. Reception was quick and easy, room spotlessly clean, breakfast set you up for the day and hotel grounds lovely for enjoying a drink or two after a day out. All staff were friendly, welcoming and efficient in thier jobs, plenty of parking available on site.

    4
    « Travel Zoo offer »

    Two very pleasant nights on a travel zoo offer. Convenient for York's attractions. Lovely grounds and we were lucky to coincide with a heat wave. Although there was no air conditioning management came up trumps with an electric fan! Geordie Duty Manager made us feel very welcome and was seen to be a most efficient member of staff by helping the young staff in dining room.

  • 4
    « ideal location »

    We booked this hotel for a two night break with breakfast, the room was spacious and bedding and towels spotless booking in was easy and the staff were pleasant , there was ample parking space. Breakfast was freshly cooked and waiting staff were very efficient in their manner. We did not have evening meals as the hotel was ideally placed to visit York, Harrogate, and the East coast resorts. We were so impressed with the hotel and its surroundings we stayed an extra night. We would return to this hotel if we were in the area again.

    4
    « Lovely surroundings. »

    A weekend away for a very reasonable price. Set in beautiful surroundings and peaceful. Great place to stay if you want to visit York or even Harrogae. Upgraded to a premier room, needs a little updating and not really worth the extra money, and not all the food was quite up to scratch, although I ate everything I ordered, I was dissopointed with the chicken ceased salad, just lettuce, what seemed to be processed chicken and ham strips with a bit of dressing. Pate, not much taste and only 1 very small piece of bread. Having said all that, I would still stay again.

    5
    « Beautiful hotel »

    What a stunning place We were amazed at how tucked away it is Massive car park Check in was a breeze, the room was great and we were only ten mins from town by car Which was handy. I would recommend this place hands down over any overpriced hotel in town The staff were fabulous and really helpful

    4
    « Pleasant short break »

    Having read previous reviews, we were very pleasantly surprised at the high standards in this hotel. Stayed for 2 nightS B&B at amazing price through Travelzoo. Check-in was very quick and informative and we were given free passes to the Bird of Prey centre at the back of the hotel. Well worth a visit....we were privileged to see a baby eagle being taught how to fly. The 3 month old eagle was huge. Loads of different birds, reindeer, donkey etc. Our room was on the ground floor and was standard size with a spacious bathroom. Big fluffy towels changed daily without having to ask. All spotless and fresh decor. Tea and coffee replenished. Double bed was standard size and firm. We had 2 very large drawers for storage, one of which could be locked for valuables. Small hanging rail was more than enough for our clothes. WiFi free and good signal throughout. Breakfast was buffet style with a good choice. The sausages and bacon were the best I have had in a hotel. Hotel grounds are gorgeous. Lots of visiting wildlife.....rabbits, robin, hawks with their handlers etc. Restaurant and bar food is of good quality and nicely presented. Much is cooked fresh so expect a little time to wait. It's worth it. Average price but massive portions! Fish was lovely as was the steak and ale pie. Drinks are a little pricey in the bar. We went into York for a day and drove about 6 miles on a straight road to Rawcliffe Bar Park and Ride. It cost £2.80 each for a return and no charge to park the car. Very quick and easy with buses every 10 minutes or so. Overall good value and pleasant 2 night stay. The hotel is definitely worth its 3* rating.

    4
    « Will return »

    Booked this trip for in laws anniversary and we had a very good trip. With the offer we had £20/ person towards our evening meal. The food and atmosphere was fantastic. Also as part of a groupon deal we booked the birds of prey experience which was brilliant. Back to the hotel. Some of the rooms could have been bigger but they were clean and comfortable, We all found the staff to be very approachable and friendly. Nothing was too much trouble. Will definately return

    5
    « Fantastic Venue for a Wedding »

    Me and my partner entered a competition in May last year to win a wedding at the hotel and much to our surprise we won!! We entered through Facebook initially and had to attend the wedding fair on the day and we got our names pulled out of a hat!! (The wedding fairs at Burn Hall are really useful to go to) From there on in the hotel were absolutely brilliant with us helping us plan our big day. We had lots of appointments with the wedding planner and constant contact with the hotel when we needed it. Our wedding planner did leave a couple of months before our wedding and we met our new wedding planner Danny Kaye who was absolutely brilliant, he made the effort to make sure he met us and go through all our details with him being new. Danny was so thorough with everything and made all our worries disappear. He always managed to answer any questions we had and when emailing I always got a quick response. On our wedding day itself everything went so smoothly, everyone complimented how lovely the hotel was and the ceremony/reception room. Both rooms are such a good size. There is a bar just outside the reception room which is also a nice area and the service at the bar was really good. Danny went above and beyond for us and it was even little touches like sorting out our music playlist for us which really helped. It's the little touches that you end up stressing out about but the hotel really helped with all this. The service we received from staff on the day was beyond what we expected, the food came out quickly and all tables served in a really good time. All our guests complimented the food which was lovely, no faults with it at all. A lot of our family and friends stayed at the hotel the night before and had no faults with the rooms, they are pretty basic but for the cost of them this is what you would expect. I stayed in the Bridal Suite on the 2nd floor which was fantastic, the room was huge and was ideal for me getting ready on the morning of the wedding with everyone coming and going, the living room area was really useful. I know we won our wedding here and we were very lucky indeed but this really is a fantastic venue with great staff who cannot do enough for you. Would highly recommend!

    4
    « Excellent Hotel »

    Just returned from a very pleasant 2 night break in this lovely hotel. Our bedroom and bathroom were clean and spacious and the public areas were spotless with a nice bar and restaurant. The food was very good but as a vegetarian I usually suggest in reviews (and this is no exception) that it might be a good idea to have a vegetarian choice on the specials menu. I was so pleased I could have soya milk in my tea and that the tea was nice and strong. I usually avoid hotel and restaurant tea but no problem here ? The hotel's best asset is the staff. They are all very professional, friendly, helpful and approachable and look like they enjoy their job. We also got complimentary entry tickets to the birds of prey centre which was fantastic. The only negative I can think of is that the steps up to the restaurant and bar are a bit tricky for the less mobile but staff were more than happy to assist. We would love to return.

    4
    « Large place »

    We were actually visiting the adventure centre for shooting and archery around the back of the hotel and called for a cup of coffee. Coffee was great in a large pot for two. The setting is lovely too. Furnishings in the bar were a little tatty. Looks like it could be a good place for a wedding venue.

    4
    « A short break »

    We visited on a offer July 10th for 2 nights and were glad we had upgraded the room 123. Lots of teas/coffees etc Why on earth did the heat come blasting on in the morning? The bathroom was tired and the wash basin cracked. The hotel was a strange mixture. The grounds were beautifully kept the staff friendly and professional. Other reviews have got it right. We ate in the bar-same menu as the dining room and the food was good. Breakfast was nothing out of the ordinary but plenty of room in the restaurant. In the bar the arms of the chairs were decidedly grubby though. The hotel is conveniently situated for N York Moors and York. WiFi variable.

    4
    « mid week break »

    We stayed here recently on a Travelzoo offer and overall the hotel was as we had expected having read other tripadvisor reviews. The food we had in the restaurant was very nice and the portions were large. We had upgraded to a suite but the "lounge" part of the suite was in fact another smaller bedroom with a pull-down bed. It would have been nice if there was a sofa available but there was not enough room bearing in mind the space the bed would have taken. There were two armchairs however which were quite comfortable. The fact that this was another bedroom gave us another bathroom - a first for us! Overall the hotel was very clean and the staff pleasant but it lacked the atmosphere we would have liked. There wasn't much left of the original house and the bedroom section did seem rather like a modern Travel lodge. It would appear that this hotel is used for business conferences and coach parties but overall it was good value for money.

  • 3
    « Disappointed »

    Meals at this hotel were very good. Staff very pleasant, however our double room was very small and could not ventilate room because of the noise of the aircondition unit outside. All the tables in the lounge were occupied because of football and tennis on tv. Would be nice to have a quite room for a pleasant chat and drink.

    4
    « Mediocre »

    I booked 2 nights as a surprise for my husbands birthday. I paid extra for a room upgrade to a superior room... It was just like a Travelodge.. Not sure what the other rooms were like but we had a view of cars and other room windows. Water and small chocolate treats were a nice touch - but only on the first day - not sure why none the second day - we paid the same? Breakfast was lovely and the sausages to die for. Would be OK for a work stay but I was disappointed ??

    5
    « Good visit »

    This is an unusual style Best Western, however we really enjoyed our stay. The food and staff were excellent. Really good value. Would definitely return if going to the York area. It is also close to a Park and Ride which saves the hassle of York parking.

    4
    « Peace and quiet par of the course »

    Stayed a for a night on our way back from Scotland. Sat in a private wood and garden, the hotel is an old Victorian manor house with a more modern wing for the guests. The reception is open and airy, has a welcoming feel and friendly staff complete this feeling. Room was a little bit of a let down to be honest. It was big enough and well equipped but was starting to show its age in a lot of areas, (The door itself to the room didnt help that), but was comfortable enough but as we was staying for the night it didnt make any difference to us. The catering at the hotel was, quite simply fantastic. Good size portions, very tasty and not too badly priced. Unlike a lot of hotels which are usually quiet and hushed in the dining areas, here is had a vibrant mood, upbeat and relaxing. The staff, once again friendly and not afraid to have banter with the clientele, cant rate that highly enough. Good nights sleep and a really good breakfast the next morning completed the stay there. I have used quite a few of the chain hotels but had never stayed at a Best Western hotel before, I shall be returning to this one and using the chain more often from now.

    4
    « A LOVELY HOTEL TUCKED AWAY IN THE COUNTRYSIDE. »

    We have stayed at this hotel on numerous occasions and have never been disappointed, although now taken over from the previous owners by Best Western it still retains its high standards, we stayed on a B & B basis and it was in fact a budget deal, we found the rooms clean and bright and you can help yourself to a huge breakfast. The only criticism I would have was that the bed was rather old and the mattress past its best, the was also a strong smell of vomit further along the corridor, no doubt due to over indulgences by a huge wedding party, but still we enjoyed our stay and it is handy for travelling into York.

    4
    « Recent visit »

    Stayed for two nights, from entering reception and eating in the restaurant all the staff were fantastic made our stay most enjoyable. Ate in the restaurant both nights the food was very good. I would say that the room was on the basic side but for what we paid that was least of our worires. Will visit again

    5
    « Enjoyable stay would visit again »

    Really surprised by the Burn Hall hotel after reading some reviews, I wasn't expecting it to be as we found it! Clean, comfortable and great breakfast. If I could add one negative it would only be the heat in the breakfast room, looked as if there was air conditioning but not sure it was on or worked. Would recommend as price is good and loads to do around the area.

    5
    « A good no-frills but very comfortable hotel for any occasion. »

    Ideally placed for visiting York but keeping out of City Traffic. Fellow guests largely there on business attending nearby training facilities, but leisure visitors also well catered for. Staff very friendly, restaurant menu a bit limited at first sight but everything well prepared and presented, and we really enjoyed our meals - if anything some helpings too large. Would gladly use it again

    4
    « A recent visit »

    We have just returned from a pleasant visit to this hotel. The room was basic But we had a good deal. We had lunch in the bar. We ordered a baguette with ham and Brie. The chef came and apologised and said the butcher hadn't turned up so there was no ham but we could have it with bacon instead. It was delicious.. We had dinner that evening in the restaurant. We had two courses so were entitled to 2 bottles of wine. These were just put on.the table with no offer of a tasting. I had scampi which was half burned and tasteless. Very disappointing after such a lovely lunch. We found the bar area very limited regarding seating and had to retire to the foyer to enjoy our drink on our last night, perhaps the conservatory could be put to better use! The breakfasts were good, but we thought the food in the restaurant was quite expensive with a limited menu. Most of the staff were lovely and friendly with the exception of one of the waitresses who was a bit surly. All in all, for the money a nice break!

    5
    « Management and Staff are very friendly and give you a warm welcome. »

    Hello, My husband and I stayed at Best Western Burn Hall Hotel, Huby York. for two nights, greeted with a very warm welcome. Our room was immaculate, spotlessly clean and the bed was very comfortable. The meals were extremely wonderful, cooked to perfection, presentation was fabulous too. The Manager John, was very smart, so helpful and always hands on, he is a True gentleman. Will be returning again very soon.

  • 4
    « "Best" Western Indeed »

    This was our first time with Best Western Hotels and to be honest we were pleasantly surprised. We booked the deal through Travelzoo at £85 for two nights bed and breakfast for two people. This also included a bottle of wine if you had two courses in the restaurant on the first night and two glasses of Pimms on the second. We upgraded the room to an Executive room for an additional £10 per night. The Hotel is modern and spacious set in lovely grounds away from main roads. It was lovely to hear birds singing around the hotel and watch the House Martins nesting in the roof area in places. The room was lovely, no complaints at all. Spacious, tea, coffee and hot chocolate. 6 foot bed, double aspect views albeit over the car parking area but no noise at all. Wifi was satisfactory although it did drop out a few times. The writing desk was very useful where I am currently sat. The restaurant was very pleasant indeed and the service was excellent. The food was very good indeed. We ate both nights and took advantage of the complimentary bottle of wine on the first night. Breakfast is mostly a buffet but you can order some variations to be cooked. We are stopping at another Best Western in Norwich in August so we will be expecting a similar experience.

    3
    « One night stay »

    My husband and I stayed for one evening in this hotel. We had difficulty finding it and when we did we had no idea how far out of York it was as it was booked for us as a gift. We asked at reception who told us we were looking at £25-£30 each way for a taxi. We thought that was too steep so instead of a bight out in York we stayed and ate sy the hotel. The room was tiny and basic the bedside lamp was broken. The decor was more like a travel lodge. The bed was uncomfortable and I had back pain after our night there. The communal areas were clean and tidy but lits of steps. I'm disabled so this for me was an issue. To avoid stairs I had to walk around the external part of the building in the rain as the chair lift was out of order. Lifts to bedroom levels worked fine tho. We chose to eat in the bar instead of the restaurant we wanted a more relaxed atmosphere. The seating available in the bar area versus the size of the hotel was rediculous. The only seating left was a sofa and two chairs and the bottom end of the bar tucked into a corner. My husband and sat there as there were no other seats available. We we were awaiting our food and lots of guests kept peeking around to see if anyone was sat where we were but then stood glaring at us. We heard several people day look at then table for two and they taking up space that could seat up to four people. I felt really uncomfortable being these people constantly looking at us. Even while we were eating guests were literally stood waiting for us to move but we had nowhere to move too! We didn't feel comfortable to sit any longer in the bar after our meal due to this so retired for an early night. There was a wedding taking place the following day and then at breakfast there was literally a line if people waiting to be seated again to many guests not enough chairs. Once seated we had to wait for over 15 mins to receive a cup of tea and coffee by which time we had eaten most of our breakfast. I think the room at £99 was overpriced I wouldn't be in a rush to return. The room was clean and tidy just really small and the facilities didn't match the size of the hotel. The food was expensive my hubby had a mixed grill at £25 I had a steak at £16 there was no black pudding with his meal as stated on the menu we didn't dare ask for dessert given the seating situation. Breakfast was ok buffet style and hubby got his black pudding for breakfast. Nice hotel beautiful grounds/gardens but think overpriced!!

    4
    « dover active retirement club »

    lovely clean hotel but not much variety in the menues i had to ask for more shampoo as once the first lot was finished it was not replenished automaticly On the plus side we did get free tickets to visit the birds of Prey in the hotel grounds They are well worth a visit we visited York and other places of interest as the hotel is in a nice position to do things

    5
    « Weekend break with friends »

    We have just returned from a really good weekend at this hotel. We got a bargain break. The staff were welcoming helpful and cheerful. The food was most enjoyable and beautifully presented. The room was good with good ensuite bathroom. Have to say that the bed was really comfortable especially the pillows! We got free tickets to birds of prey centre which is very near to the hotel. That was good too. A great weekend in a hotel near to York.

    4
    « Wife's Birthday Weekend »

    I booked this hotel for a surprise for my wife's birthday, having spent the day in Whitby we travelled south towards York to this hotel. While in Whitby we tried on numerous occasions to call the hotel to ask if they had soya milk available, but alas the phone rang and rang with no answer, so we carried on to the hotel. We arrived to find the car park completely packed full, after driving round for about 5 minutes we found the overflow car park, not signposted which is disappointing in my opinion. Once a space was found, we went to check in, the reception area is very very nice, spacious and airy, and the receptionist on duty was very polite and helpful, we asked about the soya milk and she immediately rang through to either the kitchen or bar to have some brought to us, very impressed by that. We were told where the bar and restaurant were and booked a time for dinner. We checked in and headed up to our room. We were on the 2nd floor overlooking the kitchen, the room itself was clean and tidy and the bathroom likewise, the bathroom was very spacious but not so much in the room. After freshening up, we went down to the restaurant for dinner, we were greeted by the head waiter/manager who showed us to our table, both my wife and I had the pork belly with crackling, the only downside to that dish was the crackling it was extremely salty, I must admit I didn't mention it to the waiting staff, but that said I can't fault the meal overall. A tip for any guests wanting breakfast is order it when checking in as it is £7.95 per person, but £9.95 if ordering it in the morning. Breakfast was buffet style with the usual hot foods (bacon, sausage, black pudding, scrambled eggs, mushrooms & baked beans) although the beans had run out and the kitchen hand was backwards and forwards but at the time of my wife and I having missed them. There is fruit juice, toast etc fruit & a good selection of pastries. They do other eggs etc and these are to order, we didn't order any of these but it says allow 15 minutes but the table opposite us ordered poached eggs and they came well within 15 minutes. Overall we loved the food and were very happy. The waiting staff couldn't do enough for you and were very friendly. One thing that was really annoying was the lack of signal from the wifi it kept connecting and dropping, but that could just have been my phone, there is no phone signal at all so you do rely a lot on the wifi, well we did anyway. Checkout was a quick process and again the receptionist was friendly and polite, we will stop there again, if anybody does happen to stay there and you can't find a parking space, then head down towards the bottom of the car park and turn right there are loads of spaces, it just needs advertising.

    5
    « Mist wonderful stay »

    Great location to visit York and the moors. Beautiful grounds and surroundings. Hotel is immaculately clean and presentable. Staff are friendly, polite, helpful and attentive. Room was peaceful and tastefully decorated. Food and service 5*, great menu, quality of food fantastic and value for money. Could not recommend enough. Faultless. Definitely would stay again North Yorkshire is one of my most favourite places to visit. This hotel is a hidden gem. Thank you Burn Hall Hotel for a memorable break.

    4
    « Good value »

    We stayed at Burn Hall on a Saturday. We found that it was ideal for visiting York on both the Saturday and Sunday without paying central York hotel prices. Staff were friendly and efficient, meals were very good and the room was clean and comfortable. Previous reviews have commented on the extension where most of the rooms are located, and to be honest it looks like a 1970s university halls of residence. Don't let that put you off - this is a very comfortable and good value hotel, set in a very nice location. We booked a few months in advance of our stay and got a very good deal which included an allowance against dinner on Saturday evening. Taking everything into account, this represented very good value.

    2
    « York visit »

    Burn Hall hotel is very tired and in need of decoration. The receptionist on arrival was chatting away to local cab driver and just gave us a very quick check-in. Literally - here's form to sign, credit card swipe, keys handed and in a short sentence about breakfast. She then continued her conversation. The room was well outdated, the toilet stank and the basin was leaking water. There was a curtain shower which was filthy - really should be a glass screen. Breakfast was dismal & repetitious. The yoghurt was in a huge bowl - surely they can afford pots. The hotel is like entering a hostel - and they really need to update the decor. Overall - very poor and disappointed

    3
    « Once bitten, twice shy »

    Great location with easy access to York and/or the Yorkshire Moors. On the BW website the hotel is given 4 stars, but in the reception area of the hotel it says it is 3 stars. Well, it is certainly not 4 star, even 3 star is pushing it. The only thing that is 4 star are the prices in the bar and restaurant; can't comment on food, as we preferred to eat out every evening (3) in one of the many pubs in the surrounding villages/small towns. The hotel is clearly mainly catering for coach groups. The rooms are small and have no character at all. The dividing 'wall' between the bedroom and bathroom is so thin that any noise is clearly audible (worse than in Ibis or Holiday Inn Express). Breakfast buffet is spartan, but - on request - you can get a Continental option (croissant, ham cheese).

    3
    « York May 2016 »

    Burn Hall is nice hotel in a good country location setting only about 10 minute drive to a park and ride with regular buses in and out of York city. The building looks great from the outside showing a bit of age inside with corridors and room seemingly all over the place, but the facilities were reasonable and staff friendly.

  • 4
    « warm and friendly with a good touch of humour! »

    this hotel may be a little tedious in the decor department but the staff more than make up for any shortfalls! The bedroom was clean and adequate, with a nicely sprung double mattress, feathery pillows and tea and coffee facilities. WiFi connection too. The breakfast was a buffet type but tasty with enough to satisfy most appetites. can't recommend the coffee but the rest was fine. We ate out at night, and Brad took us to Easingwold in his taxi and kept us amused as much as the staff had earlier. All in all we had a happy weekend. Thanks to the staff

    4
    « Summer Break »

    We have just had a four night break at the Burn Hall Hotel, and we really enjoyed our stay. The staff are very friendly and the food is good quality. I would recommend guests to take advantage of the free passes to the Bird of Prey Centre. The hotel is about 10 miles from the centre of York and has the advantage of being in a quiet location with attractive gardens. We found it convenient for attractions to the north and west of the city. We had a superior room which was spacious with a duel aspect (room 313) but there was not a great deal of drawer space, just two large drawers in the dressing table and two small bedside drawers. If you are staying for more than a few days you will ,find storage limited.

    4
    « Wedding »

    Visited this hotel for my best friends wedding. Grounds are lovely. Food is exceptional and the staff are funny and brilliant. We were really sad to leave. We stayed for 2 nights which included the buffet breakfast which was delicious and had snacks at the bar which were excellent!

    5
    « Rain didn't spoil our day! »

    We recently got married here in April, and I have no issues whatsoever with Burn Hall and its staff, always so happy to help and nothing was too big or small for them. We were a bit of a pain in the build up due to me visiting on numerous occasions when I have my mother over and when my husband was back from work. But every time we visited Danny was always on hand to help if we only have one question or five! Throughout the planning process Danny was always in contact and letting us know where we were at with everything, and without him the day wouldn't have ran so smoothly. He is great at what he does and so friendly and professional you forget it's actually his job! Unfortunately we had the one day of the whole week with the terrible weather so didn't get to have as many photos outside as I would have liked. But the main area of the hotel itself had plenty of other opportunities! The breakfast the next morning was a buffet style and that too was lovely, even for people with sore heads!! The only pitfall of the day was other guests being rude to the wedding party, but you'll always get them I suppose. Brilliant venue, brilliant price and brilliant staff! Thank you Danny and the team!!

    4
    « Very friendly »

    Just come back from a weekend at the Burn Hall. From entry to leaving the staff I could not fault all very helpful and ready to accommodate. The grounds from what I so were really nice especially for a stroll after a evening meal. On the grounds they have a birds of prey centre but we kissed out due to our time of arrival The food was also good with a good choice and reasonable price. My only negative comments if any are the room was a little small and the shower could of been a better quality but the bathroom and room are clean and the towels are perfect.

    5
    « Burnhall Hotel »

    This hotel is outside York but easy access to the park and ride. It is good value with breakfast. The meals in the restaurant were also very good. It is a busy hotel at times but there is plenty of space for everyone. There is also a very good bird of prey place in walking distance to the hotel.

    3
    « Disappointing for a Best Western Hotel »

    We picked Burn Hall as it looked quaint and cosy. What you don't see on the pictures is the extension to the left makes it look like a residential care home. On arrival staff demanded our room fee upfront and not particularly politely. They did not advise us about the facilities/layout just pointed us round the corner to the lift. Once on our floor the corridors resembled....... a care home not a hotel of normal Best Western standing. The room was ok, a bulb was out, the raditor I think was covered in rust and spilt drinks. Bed was ok, room was cold on arrival and plainly furnished. York Bird of Prey centre is at the side of the hotel, as guests you can get a free pass at reception then if you choose give a small donation, no one at Burn Hall told us this, they did not even offer a pass. The grounds are pretty but you could not get away from the 'feels like I am in a care home' feeling. We did not have any meals just room only, booked very last minute but for £42 it was a bargain so close to York and had to be tried. Sorry Burn Hall but will not be returning oh and yes, apparently it used to be a care home

    5
    « Best Western Burn Hall Hotel, York, England »

    Excellent hotel, close to York Park & Ride into the city centre. Lovely restaurant, large portions, excellent service. Hotel reception no longer refunds you for the Park & Ride fare as described to us at time of booking.

    3
    « Only good because we had a good deal! »

    Our 2 night stay was a terrific price, there is no way we would stay here at full price. Everything looked tired! The staff were good, they did their job and all were very polite, some of them though, were trying to be something they were not. It is the Best Western, not The Ritz! Some of the prices are the same though. I am glad we only stayed 2 nights, I think the attitude of some might have wound me up if we're stayed any longer. I have noticed other reviews saying that the rooms were not 100%, ours was one of those, everything was very tired looking, especially the bathroom. There is a big car park, only problem is, when the fitness club members are there, there is no room in the car park for the hotel guests. We were woken early every morning by rooks or crows in massive trees nearby, when they started, they did not stop, wish I'd had a gun!!!

    5
    « A lovely, comfortable hotel »

    Burn Hall isn't amazing but you're not expecting that as it is good value for money and regularly advertise on deal websites so you can pick up a night or 2's stay for very little cost. The food is good at the hotel and it's only draw back is it's location. It's quite far from York with no public transport I could find but still worth staying here as you can drive to park & ride. means you can't have alcohol ... Breakfast & Dinner here are of a high standard too.

  • 4
    « Great staff, great stay »

    Booked for two night stay from an offer for our wedding anniversary The room was basic but clean and tidy We had our 18 month old daughter with us and she LOVED it.... and everyone loved her The food was great, the restaurant, though basic, was very, very good but the best of all were the staff who were ALL marvelous. Thank you to each and everyone We have booked to return in autumn we enjoyed it so much

    2
    « Best WORSTERN »

    We stayed at Burn Hall in April. We were greeted by a disinterested receptionist. I had read that there had been a major refurbishment costing £4million in 2006. Our room must have been omitted. It wasn't exactly dirty, but not exactly clean. The decoration and furnishings were circa 90's, the cheapest, most basic available, the carpet was stained and the paintwork scuffed. There was a torn throw draped across the end of one bed, which I would have been embarrassed to donate to a charity. The room was cold, the radiator was off (we were in Yorkshire in April)! We looked for the thermostat but there wasn't one. I was told, by reception, that the heating is controlled by a central thermostat which turns the radiators off when the optimum temperature is reached, so there are no individual room controls. Stay away if you aren't a hardy soul! Breakfast next morning was really good and staff, in this area, lovely. I have said I think there is room service, but I wouldn't want to eat in this room. Fortunately, York is a lovely, interesting city so we spent the shortest time here. Come on Best Western. This place is in need of a major overhaul.

    4
    « A Good Stay »

    We stayed here at the beginning of June for one night for a family wedding (not a rowdy wedding by the way). We found the staff friendly and helpful, the food good and the ground floor room quiet and comfortable. My only gripe was that wheelchair access was quite difficult and that the little lift on the ground floor was out of order at the time. Hopefully it will have been fixed by now.

    3
    « sleepless night »

    my wife and i stayed at burn hall on the weekend 28/05/2016 to 30/05/16 on the sunday night we were awoken four times by rowdy wedding guest shouting and banging doors from the hours of 12.00pm until 3.00am. i had planned the break for my wife who is in plaster due to a accident at work to give her some peace quiet and relaxation. i reported the incidents to the reception on the monday morning to be lied to and told the disturbances were nothing to do with the wedding party when i explained i knew categorically that they were they back tracked apologized for the disturbances and informed me that the party would be getting fined, all very well but when i asked how this compensated my wife and i for our terrible nights sleep i was met with a blank stare and a sorry. so what i gather from this conversation is that best western makes more money at the expense of its guests well not any more from me i will be stopping in devere hotels from here on in they have a good nights sleep policy with a no quibble money back guarantee if your sleep is broken

    4
    « Night off from the kids »

    Me and my husband stayed here as we found a really good deal for the night which included breakfast. Staff were all lovely that we came in to contact with from reception, dining and behind the bar. The room we got given was very basic. I don't need to go in to detail really but hopefully this hotel will be allocated some money to transform them at some point as I feel that's the only thing letting this hotel down. Food was nice, better than I expected actually. We spent a few hours in the bar and ate their. For breakfast the staff couldn't have been more attentive. My only negative was the hairdryer packed in and started smoking which I never expected. I reported this to the reception on check out and the manager came and apologised personally which I felt was quite professional. He stated that they were due to do some upgrades.

    3
    « best western missing a trick »

    My husband and I returned from a short weekend break here yesterday. First impressions, wow amazing grounds, secluded quiet countryside setting, adequate parking. The hotel has been spoilt by a very strange addition of a non conservatory that really spoils the building and the entrance area is very hospital looking , We felt we were checking in for a hospital appointment. The receptionist was very official but not very welcoming. We went to our first floor room. I wasnt expecting anything grand but I did expect better than a travel lodge. The room is very plain, cold looking and basic and has a strange smell. The bathroom was large with a shower that was ok, when it didnt fall off wall. The bed was only a double but it was very comfy. As we were on the first floor we obviously had a room above us and could hear every footstep, every toilet trip and whatever else was going on. This is obviously a very cheaply built extension. The coridors look like my daughters uni halls of residence. We decided to eat in the hotel as it was too far to walk to the pub. I booked a table for 8 o clock. We drank in the bar first the prices are very reasonable for a hotel bar. The mangager showed us to our table and we ordered from the menu. The prices are again resonable but the choice on the menu was very pub foodlike. I had lamb and my husband had fish ( well whale). The portions were huge and the food was really good. The staf fin the restaurant are very friendly and really make you feel at home and a are credit to the hotel.The dining room is lovely or should I say could be lovely. It lacks T L C and and warmth which is such a shame. The walls need painting and the whole place needs a spruce. We had really good breakfasts both days eggs cooked to order and buffet type full english or continental.Overall we had a lovely stay the waiting staff certainly add a lot to the character of the hotel. This could be a real gem of a place if it was redecorated and the rooms were made more homely. Come on Best Western you have a good hotel and good staff sort the place out.give it a revamp!!and I ll return with pleasure.

    3
    « Two Night Break »

    We purchased a two night Summer Saver as we were attending a wedding in nearby Crayke. The hotel looks impressive on arrival beautiful building with lovely grounds. The staff on the whole were lovely and very friendly. Our room was in what can only be described as a council flat look alike building tacked onto the side. The room was tiny, I'm very glad we didn't bring a cat!! Only two teabags in the hospitality tray, had to go to reception to ask for more. The dining room needs some TLC, some of the tables are missing their edging strips so you're left with just bare chipboard. Wallpaper where we sat for breakfast had food splashes all over it. The evening meal was more pub food than what you'd normally expect from a Best Western. Would describe hotel as a Western instead of a Best Western!! For such a great hotel chain this unfortunately lets the side down.

    5
    « An absolute gem »

    Booked in here for bank holiday Monday after a trip to york with my wife. The hotel is a few minutes out of york but the savings made would easily cover taxi fares both ways. Upon arrival lovely grounds peaceful. Reception area very clean and finished to a standard well above what i expected. Check in quick and efficient we were in room 313. Bed was huge very comfortable and pillows also again finish and cleanliness well above what I was expecting. Hotel bar really well stocked and prices were good. We took drinks outside and sat on the large patio area in the sunshine overlooking the front lawn areas beautiful and relaxing. Booked a table for 7:30 in the hotel restaurant was seated by a very nice Spanish waiter leo I think his name was restaurant was very busy which I soon discovered why the food and service in there is amazing. I could have been in a top restaurant in any city in the world and I dont think it would have matched up to their standards note Doreens Black Pudding with egg starter is to die for. The chef and staff should be highly commended. Slept very well breakfast was again in the hotel restaurant and everything to the same standard as meal the night before. Needless to say I will return to this hotel next time in the area well. Forget york city centre hotels this place is an absolute hidden diamond ;)

    3
    « says what it is on the tin »

    Beautiful building,basic in the rooms bit of tlc needed, stayed 1 night all ok,staff friendly..lovely settings.No hairdryer,iron safe etc. Bathroom towels need to be replaced. Self service for breakfast,basic but overall ok. Disabled lifts not working so not particularly good for those with a disability. Mobile phone signal very bad.

    5
    « Relaxing time »

    Stayed at Burn Hall at it was a great, friendly staff, the food was great quality and value for money. The Meat Pie is so tasty and the portion of chips was huge. The bird of prey centre was great entertainment for my four year old son. I look forward to going again!

  • 3
    « Like a big version of faulty Towers »

    If you just want a good value overnight stay with the family this is not a bad place to stay. It has good access to the North York Moors and to York, its clean and the staff are helpful and friendly. It has a good relaxing bar and the rooms are OK. the restaurant menu is quite good though the execution of the dishes we had at dinner were inconsistent. - 2 were" spot on and 2 overcooked. The down side is that the atmosphere is like a big version of faulty towers, a bit faded and trying a bit too hard to be something it isn't.

    3
    « the good the bad and the ugly »

    i booked this hotel through travelzoo at a very reasonable price. the reviews were ok and the pictures of the hotel showed it in a good light. for what we paid it was ok. i would have been annoyed if i had paid full price. the first striking thing to us was the extension to the original building. it was shocking. not done sympathetically in any way. i described it as a block of council flats stuck on a manor house. i defy anybody to tell me differently. the room was ok (ish) but the bed was not very good and only a standard double. most hotels of this level are now doing king size. the shower was poor. mixer taps from the bath is not good judging how much hot and cold is coming through. the towels were very nice and thick which you dont often find in these types of hotel. very limited amout of tea and coffee and only one packet of biscuits between two. the internet was virtually non existent and no phone signal the evening meal was superb. very ample and great service at a reasonable price. the brekfast was also very good and again service with a smile. free tickets to the york bird of prey centre was a very nice gesture. i recommend this highly. and situated on the grounds of the hotel. on check out i had every intention of offering my feedback. sadly i didnt get the chance. i was shocked that on a sunday morning after a busy saturday there was only one member of staff on reception. i waited ten minutes to check out. a que was forming behind me. i felt sorry for the girl dealing with a difficult guest. however that wasnt my problem. i managed to attract the girls attention and gave her my key which was virtually snatched out of my hand with out a thank you or gesture of any kind. i wasnt going to mention my next point in the review, but having written to the manager raising my views i changed my mind after his response to a perfectly reasonable email. my car was parked around the back near the kitchens. i noticed a large group of cats at the kitchen door and a member of staff feeding them. not only is this unhygienic but will also attract vermin. to sum up. i was happy with what i paid for what i got. but was not the bargain that we perceived it would be. i also found the managers response inappropriate and unprofessional

    2
    « Not quite the stay I expected »

    It's like you look at a shop window of Harvey Nichols and walk into Primark! Grounds good inside of the hotel Bla. Staff pleasant have to say the older staff in the bar and breakfast area were fantastic. Rooms - disgusting see images . Stained sheets dated small rooms. No fridge. No hairdryer. No safe. No iron. Bed side table missing. Asked for double got 2 singles pulled togethor.wouldnt mind but single beds were of different hight and comfort. Not quite the image of a stunning Hall with great grounds right ? Breakfast not so good very basic and then was left on the toilet all day thank you. If that's not good I was billed twice for breakfast! Almost but not quite. TV was too small. Reading your previous comments from other fellow trip advisors they also comment here. I booked through booking.com also cc'd them on this

    5
    « A very comfortable stay »

    We stayed at the hotel for just the 1 night and found it to be comfortable and clean. All the staff were both friendly and helpful (particularly Leonardo who was very cheerful). The food on offer was amazing and even our son who is a very picky eater enjoyed a full 3 courses. Excellent value.

    3
    « Needs some TLC »

    The staff in the hotel are fantastically friendly and accommodating. The food in the restaurant is superb. The hotel is close to a park and ride car park which is ideal for seeing York during the day, but not early evening as the car park closing around 6-7 pm. The on-site birds of prey sanctuary is worth a visit. The hotel is being refitted so parts of the review will be irrelevant as the refit progresses. The room was reasonable well furnished and reasonably clean. Some of the facilities in the room need some TLC and simple repairs. The shower hose had a hole and the mixer taps did not function correctly, which meant baths had to be filled using the shower. The tap and shower problem was reported but nothing was done to address the issue over our 3 day stay. The bed was not very comfortable and made it difficult to have a good nights rest. In fact I have had better beds when I was in the Army. The room decour could do with an upgrade. The hotel caters for weddings. If you find out that the hotel is hosting a wedding ask to have a room away from the lifts and main access points or you will get disturbed sleep from drunk and loud people making their way to bed.

    5
    « Comfortable and clean. »

    We stayed in this hotel for a couple of nights in May and were impressed with the surroundings.The staff were very helpful and professional.By the side of the hotel was a bird sanctuary(Eagles,Hawks etc.)The hotel is 15mins outside of York on the Thirsk road.

    2
    « Disappointing »

    Unfortunately we can't give this place a good review. The staff were generally not very friendly and I don't think I saw a single one of them smile. The receptionists even carried in their conversation before acknowledging us when we arrived for check in. It took two requests, one in the evening and one the following morning, before an ironing board was provided. Our bedroom was clean, but the bathroom left a lot to be desired. The photos show that the toilet roll holder was loose, the shower curtain too long and dirty, there was dried yellowish substance on the radiator, some of the skirting had come away, and a cut in the Lino oozed fluid that looked like old blood. To call the room tired would be being polite. The public areas of this hotel were generally well kept. For example, some revellers had torn some wallpaper in one hallway on the Friday night, we noticed it on the Saturday morning and it was fixed by the time we returned on Saturday evening. All in all, a disappointing stay and we won't be back.

    5
    « Nothing You Can Teach These Guys About Customer Service »

    We have just spend four nights in this hotel and had a fabulous stay. The hotel is lovely and the grounds are beautifully kept. All the staff are amazing. Nothing is too much trouble. The restaurant operates to a high standard. The bar is a really friendly place to enjoy a drink at the end of the day. The Bird Of Prey Centre next door is well worth a visit. Can't wait to go back and visit this hotel and the beautiful city of York again.

    4
    « Good Value »

    We spent the bank holiday weekend here and found it to be great value. The rooms are small but clean and very comfortable There are plenty of towels in a big bathroom. Beds were comfortable and even though there were Weddings on both nights we were not keep awake with any noise as a result. Breakfast was much better than expected but bar prices are a little high. The grounds are lovely and well keep. All in all and nice stay within an easy drive to York. Our only one small complaint was the attitude of the receptionist on arrival Saturday lunch time was poor to say the least who came across as though she would rather be somewhere else. The same girl was on reception when we returned on the Sunday evening, and again when we asked about room service she did not want to know and acted as if we were to much trouble to be bothered. Shame because we felt she let all the other wonderful staff members down.

    4
    « Outstanding staff and delicious food »

    2 night stay for a wedding being held at the Hotel. Our standard double room was small but it had a huge bathroom. Bed was comfortable and we had two comfortable nights sleep. All the public rooms in the hotel and its beautiful grounds were well maintained with staff continuously checking that that everywhere was clean and tidy.The members of staff were extremely friendly,helpful and efficient. All the meals (breakfast, bar meal, wedding breakfast) were beautifully cooked, well presented and delicious. Of course there were a couple of little niggles but nothing to prevent us having a great stay at this Best Western Hotel.

  • 3
    « Wedding reception and hotel stay »

    The wedding reception we went to was amazing with great food and service so as a venue for a wedding reception I would give 5 stars however the hotel sadly lets it down. The rooms are small and very average and the breakfast was disappointing. Nicer bread would really improve things significantly.

    4
    « Good value »

    Stayed two nights on travel zoo deal. Staff very friendly. Food very good. Breakfast lovely tea or coffee served at your table. We had evening meal both nights. Beautifully cooked and huge portions. Would recommend.

    5
    « Super stay »

    Had my second super stay at this hotel. Especially loved the friendly, helpful staff, who remembered us from our 1st visit, and the high quality food, very reasonably priced. Having a bird of prey centre on the doorstep is another plus and we also experienced a fun filled morning of archery, crossbow and rifle shooting at the activity centre just behind hotel. But, what impressed me the most was the fact that I left my favourite ( most expensive) nightdress which was promptly returned to me, at no extra expense, the very next day !! We stayed in the suite which is definitely worth the extra money and ideal for special occasions. Definitely going to visit again soon. Check out their super offers.

    5
    « Ticks all the Boxes!!!!! »

    I have now stayed here twice and I will be staying again. Staff are extremely friendly and helpful. I put the food up there with the best: The food is all made from scratch and sourced locally, The specials board is updated daily. Breakfast is nice, good quality and choice.. Thanks chef and catering staff, For a 3 star hotel, this place is amazing. Very homely and clean, A big thank you to all the staff, Ivor & Janis Bondin. See you again soon.

    3
    « Average hotel »

    We stayed here one night recently after a day in York. Location from York and to the A19 is very good. Check in was quick and efficiently, nice girl on the desk. Quickly found our room and I was disappointed. It was very basic - no iron / board, no hair dryer, only 1 bedside table, no control over heating, no air con and no bottled water. We had to ring down for a fan and the staff did bring one quickly for us. The radiator cover was hanging off the wall. There were tea stain splashes on the wall. We had a double but it was two single mattresses pushed together so if you rolled the centre you 'fell' down the middle. On a positive my single mattress was comfortable. Bedding was clean and fresh. There were ample good quality towels. Parking is ample and free. We had a dinner reservation so headed down in time. However to access the restaurant there are steps. Unfortunately we have a pram and had to carry this up the steps as the small lift which you could normally use was out of service. This was repeated while exiting the restaurant and again for breakfast. Queue baby waking up after being jiggled around up and down steps. The restaurant is well presented with lovely staff. Our order was taken quickly and courses arrived in good time. The food was delicious and we very much enjoyed it. It was hot and fresh, the chef is very good. Breakfast is mainland self service but again very good and varied.

    4
    « Wedding Anniversary »

    Although a little tired around the edges, The friendliness and nothing's too much trouble attitude of the staff more than compensates.(The restaurant waiters jokes being the exception you know who you are lol) The grounds are wonderful and the breakfast wholesome and filling Will definitely return

    4
    « Fantastic food & very friendly staff »

    Visited Burn Hall for a short weekend stay with family members. Rooms very clean but basic decor, good shower. Booked a meal in the hotel reception Saturday night, food was really lovely & portion sizes good. Waiting staff extremely friendly & lovely with my 4yr old granddaughter. The Hotel had a friendly relaxed atmosphere & we were given complimentary entry into the Bird World next to this hotel, definitely worth a visit.

    4
    « 3 Star hotel with 4 Star service »

    Hotel is about 15 mins drive from the centre of York but don't negotiate city centre traffic as there is a park and ride straight along the road and costs £2.80 a person to park and includes a return bus ticket. The buses run every 10 mins so very frequent and drop you 2 mins from York Minster. There is a bird of prey conservation place at the rear of the hotel which if you book direct with the hotel you receive complimentary tickets to visit. We upgraded to a twin executive room which we received robes and slippers, water, upgraded toiletries and I think it was £10 per room per night to upgrade, but not really necessary. Rooms were spacious and very clean as was the hotel, very clean, and the gardens were very well kept and perfect for afternoon tea or sipping cocktails on a summer evening. We ate in the restaurant both nights we stayed and prices average around £20 for two courses per person and are very plentiful in size. The food on the first night was very good, we had black pudding starter and a fried Brie starter both very good, for mains we had pork loin and I has slow cooked belly pork and once again very good. The second night my wife had soup and I had soft shell crab for starters and both were bland, for mains we had lasagne and I had fish pie and once again not a lot of taste. So a mixed bag of emotions but the service was excellent, look out for Leonardo he is a waiter and is a very nice man to chat and have a joke with. Breakfast you could not fault as all the produce was excellent, no cheap sausage and bacon used and you can eat as much as you want. No air con in the rooms and best take a hairdryer as they had some issues with broken units but they found us one straight away. All the people who work in the hotel are a credit to the business, from the General Manager to the cleaners, they are there to help and make sure your stay is issue free. There are some excellent deals around for this hotel, we paid £79 for two nights bed and breakfast with a free bottle of wine with dinner on the first night and two free glasses of Prosecco with meal on second night if you order two courses. The £79 is not per person it is per room but would check there website or ring them and they will accommodate you. There is free wifi to in your room which was in the most reliable.

    4
    « Clean and comfortable. Good value. »

    Spent a two night break here with family - 6 adults. The rooms are clean, quiet and comfortable although a king size bed would have been nice. The breakfasts are good and you can order some things freshly cooked such as porridge and fried eggs as well as items from the buffet. Our deal included £20 per head towards one evening meal and also a cream tea. Both were of a good standard. The only issue is that there are not enough public seating areas for the number of people staying. On both evenings the bar and reception areas were full although, on both occasions, we managed to get seats eventually. There is a large outside seating area but, as it was raining heavily, this was not an option. As there is nowhere else close by you could end up having to sit in your room all evening! Other than that I can recommend this hotel.

    4
    « Penny pinching or are we too picky? »

    We stayed here for a few nights while our bathroom was being renovated and unusable. . Plus points were very comfy beds,clean room, thick white fluffy towels.Very good breakfast with the best sausages ever. We did not use the restaurant in the evening as we ate at home. Friendly and welcoming staff. However minus points for having only one pack of biscuits in the tea and coffee tray in the room. Best Western in Eastbourne always have two.. We made the reception staff aware of the poor state of the shower hose as it was leaking in the wrong places. This was not changed during our stay. When we came to check out, there was a mystery charge of bar food on the bill which was not ours so it was taken off.

  • 4
    « Two night stay »

    Very comfortable hotel with very friendly staff. Only criticism is that rooms could be better lit and they should serve half portions of food. The helpings are enormous and good quality. Visit the bird of prey centre in the afternoon it is in the same place as the hotel

    4
    « A Hotel to return to. »

    Spent two nights at the hotel and discovered a very friendly atmosphere throughout our stay. We were treated more as 'friends' than guests. The food was very good and more than ample. The bedroom was clean and comfortable and the bathroom substantial. An added bonus was the 'Birds of Prey'centre which was located within the grounds; a complimentary ticket was provided by the hotel and is well worth a visit. The overall experience of the hotel warrants a further stay. A rating of 5 would have been forthcoming but for the demeanour of one of the reception staff who must have been having a bad day!

    5
    « Good Hotel »

    I have been in lots of hotels but it's the first time I have seen a General Manager and his deputy help in the Dining Room. The rooms are very clean and well maintained. The Staff are first class and cheerful. Looking forward to a return visit . Our room was on the first floor and faced the car park.

    4
    « Some very good deals on offer at the moment. »

    Stayed at the hotel for three days and enjoyed the usual pleasant service and excellent food. The breakfast is always good and dinner menu, although a little pricey is varied and full of tempting offers. For £99.00 you can get two nights for a couple including breakfast and one dinner, which, by any standard is excellent value. The bar prices too tend to be a little steep and unfortunately, there is no nearby alternative, so if you want a beer or glass of wine with dinner, you have to stump up !. The staff are without exception, great at their jobs, warm, friendly and welcoming and I would recommend this place to anyone..

    4
    « A Hidden Gem. »

    A quiet hotel in the countryside where you find yourself in peaceful surroundings. The staff are friendly and ready to help you. The rooms are a good size and always kept clean. There is a good choice for breakfast which is more than enough to set you up for the day. If you stay for evening meal again there is plenty to choose from and at a reasonable price. York is close enough to visit for the day if you want to see this Ancient City or the Railway Museum.The Yorkshire Dales and Moors are also within reach. We visited a couple of National Trust Houses which were close by and well worth a visit. It is unfortunate that there are no foot paths on the roads near to the hotel if you wished to go for a walk through the beautiful countryside. All in all we had two wonderful days away from the normal routine.

    4
    « Excellent value for money deals available »

    We went on Travel Zoo deal and paid for an upgrade. This worked out at excellent value for money, as would many of the special offers the hotel itself was doing. The rooms were quiet, clean and comfortable, the windows could be opened and we slept well. The food in the restaurant was good - in quality and quantity - both for breakfast and evening meal. Even though it was very good, we would not pay the full price - it wasn't quite THAT good - but we would certainly go back on another deal. It's also a great base for exploring York and several lovely National Trust places.

    4
    « Tranquillity »

    Wonderful location and nice surrounding gardens especially the bird area. Marvellous waiters and their attention to detail was excellent. Choice of food and especially quality was first class. Reception, especially Zoeey, very helpful. If anybody wished to consider a break with peace and quiet, consider this hotel.

    4
    « Lovely weekend »

    Stayed at Burn Hall on a Living Social deal. Want expecting too much for the price we paid but was very pleasently surprised. Ideal location to visit the beautiful surrounding countryside, the beautiful market town of Thirsk and the stunning city of York. The rooms were pretty basic but were clean and comfortable and provided everything we needed to enjoy our stay. We ate in the hotel restaurant on the first evening and we're so impressed with the quality of the food that we chose to eat there again the second evening. From the minute we arrived the staff were friendly and welcoming. Would definately stay again. Fantastic value for money.

    4
    « Birthday Treat »

    Spent a lovely night here with friends to celebrate my birthday. Staff very polite and helpful. The afternoon tea was excellent along with the evening meal. Breakfast was also very good. Will certainly be returning later this year. York is only short distance away so this is an excellent base to explore the area.

    5
    « Overnight stop »

    We used this hotel as a stopover for our visit to nearby York, the hotel is set in its own grounds away from the nearby A19. It was a 10 minute drive from the park and ride into York. The hotel itself is light and airy, the room we stayed in was an adequate size, with an en-suit and usual tea/coffee making facilities. The hotel has a restaurant, bar and function facilities. We chose to eat out, so cannot comment on the food quality. There were only a couple of niggles, one was the droaning of an air conditioning unit outside our window and the floor boards were squeaky. We would definitely use this hotel again in the future and we do recommend a visit.

  • 4
    « Ideal Business Stop Over »

    Over in York for a few days on business and found Burn Hall Hotel ideal. Great location outside of York with a small journey of only 10 miles which is painless to make, Rooms are nice, simple and pleasant and the bathroom is adequate. Although not used by myself there is a restaurant and bar available during the evenings allowing you to chill out and relax.

    4
    « York stay »

    We have stayed here before and find it to be a handy hotel for York and the surrounding area. It is a quiet location and lots of pubs to visit for food. Friendly staff at the hotel and a good breakfast.

    5
    « A quite location close to York »

    A comfortable hotel in secluded grounds. With excellent staff who were really helpful and all ways served with a smile. The restaurant is well worth a visit with a great menu and food. Plus a hearty breakfast to start the day.

    5
    « 3night long weekend stay »

    From initial welcome to friendly farewell, the generous portions of well cooked and well presented food contributed to a wonderful weekend in and around York. The bedrooms and all areas of the hotel were excellent and the staff were very friendly and efficient. 10 out of 10.! Mr.& Mrs.L. Banbury, Oxon.

    5
    « Exceeded Expectations! »

    We booked a two night bargain break, for the usual York experience. The Hotel is quietly situated in pleasant grounds, very convenient for the City Park & Ride. Spacious bedroom and bathroom all spotlessly clean, together with the public rooms, good beds and bedside lights. Breakfast & dinner were pretty good, so much so that we ate in both nights. Waiting staff attentive and helpful, (organising gluten free items for one of the party) All in all staff were great. This is a chain hotel which has high standards and we found delightful. When we arrived we were offered comp. tickets to the Burn Hall Birds of Prey, adjoining the hotel. Oh Ho just some little brown jobs we thought, but No, this is an experience not to be missed. The principal and volunteers quite made our day.

    3
    « great food poor accomodation »

    My daughter had this as her wedding venue and several guests were staying overnight. The wedding went well and food was delicious however the accommodation was very poor. Room was overheated, bed was uncomfortable, pillows were flat with no bounce. I think this is a stop of for senior type coach parties which attract low price points hence accommodation reflects this low price. I would have made a complaint at time but as this was my daughters special day I did not want to deflect from this. Would not recommend overnight stay at any price.

    5
    « Great Yorkshire Hospitality »

    Set in lovely gardens in a quiet rural location. All staff, efficient, knowledgeable, friendly & helpful. Spotlessly clean throughout, good functional rooms with adequate facilities.The Burn Hall has to be the nicest hotel we have stayed at for quite a while. We stayed for two nights mid April, used a Travel Zoo voucher which made it exceptionally good value, however various published promotions offered throughout the year appear to be good value for the standard of the hotel. We initially had an issue with our room, it was very cold, apparently the unusually chilly weather had fooled the CH system. This problem was quickly resolved, we informed Reception, and the Reception personally trundled a portable heater to the room which kept us warm till the CH clicked in. (Bigt thank you Zoey, this was much appreciated) The restaurant is smart and pleasant with a wide ranging menu, the food is good, the portions enormous, and all excellent value. There is a small bar which also serves substantial and lighter snacks, patio seating outside the bar. Good quality Buffet Breakfast with reasonable selection, other items can be ordered. The Free WiFi is very good, fast & useable, best we've experienced in a hotel. Somewhere interesting to visit? The Bird of Prey Centre just a short stroll from the hotel is superb, Reception will provide full details. All in all, very pleasant stay, highly recommended. We will return.

    5
    « A great hotel »

    This is a great hotel at a very reasonable price. The staff ? especially Leo, Nicky and Zoey ? are very friendly and helpful. The gardens are attractive and the patio is well suited to an early evening drink before dinner. The food was terrific ? big helpings, served hot without a long wait. Breakfast was great ? do try the sausages and the bacon. The only downside for us was that the room (205 on the first floor) was rather on the small side, with very little storage room for our clothes. But since we were out and about all the time, that didn't matter at all. Well done, Best Western.

    3
    « Mix of Good and OK »

    We stayed one night whilst attending an event in Thirsk. We did not find this hotel to have any stand-out good or bad points. Our ground floor room was clean and comfortable and staff were friendly and helpful . Breakfast was tasty and filling with a good choice of hot and cold options. Drinks in the bar are a tad expensive. At £59 for B&B in a Double Room we considered this to be good value for money. The hotel has attractive grounds and setting is well located for visiting York and parts of the North Yorks Moors.

    3
    « Good food, poor room »

    Spent 2 days here on Travelzoo deal, we paid extra for a double executive room and was given a room for the disabled with two single beds, we were informed by the staff on reception the disabled room were classified as executive rooms.Have emailed the manager for a refund but we have had no reply. The food and staff in the restaurant for the evening meal were very good and the breakfast was ok. Do not ungrade to a executive room ask for a disabled room and get one for free!

  • 5
    « Lovely Stay »

    We stayed at this hotel on a 2 night Trip Advisor deal. Nice grounds and comfortable rooms. Wi Fi much better than last pre Best Western visit and the restaurant provides good food at a reasonable price. Only 20 minutes in car to York and I can also recommend a trip to Pickering,home of the NYMR,from where you can take the steam hauled train to Whitby.

    4
    « Very Pleasant Stay »

    We had a very pleasant 2 night stay here on a special offer deal. Although the room was clean and roomy there were a few light bulbs which needed replacing. Breakfast buffet was excellent. Everything you could possibly want was there. Although their was a restaurant there with a fair menu we found it to be a bit pricey so decided to go to the White Bear at Stillington both nights as the food,beer and hospitality was outstanding. would definately come back here to stay again.

    5
    « Lovely stay at burn hall »

    We have just had a wonderful stay at burn hall the bedrooms were very spacious and clean so was the bathroom, the staff were very friendly and helpful. The hotel is in lovely grounds with nice seating outside the bar inside could do with being a bit bigger but overall the stay there was every pleasant and the waiter Leo was a right laugh me made everyone feel welcome, would definitely go again. ,

    4
    « Pleasant stay. »

    We stayed at Burn Hall for two nights using a Trip Advisor Deal and we were very pleased. The reception was very welcoming and efficient. The room was small but contained everything that we wanted and we had a pleasant view from the room. The breakfast was good ; my husband said that the sausages were the best that he had tasted in a hotel for years . The staff were all pleasant and obliging and were more than happy to provide assistance when asked. All in all a very pleasant stay and I'd be happy to stay there again.

    4
    « Comfortable and excellent value »

    Very handy location for visiting York using Rawcliffe Park and Ride. Nice hotel in grounds with comfortable room. Free wifi in room, tea making facilities and lockable drawer. Needs firmer pillows. The staff were mostly friendly and helpful and mostly British. Breakfast was limited, but of a good standard. We stayed for 2 nights on a Travelzoo deal - excellent value for money.

    5
    « Good all round Hotel in beautiful setting. »

    My Sister and l enjoyed a two night stay last weekend. We could not fault anything and were particularly impressed with the attentiveness of the staff. Zoey on reception and also Leo who bought us our afternoon tea on the terrace (set in front of a peaceful and well kept garden)...it started to drizzle just as we were enjoying the sunshine and Leo made sure we were kept dry by erecting a large sun parasol....he is a credit to the Best Western group . The breakfast had a good choice of quality food and the room was warm and comfortable. We booked our stay through Travel Zoo so got a really good deal on cost although we did upgrade to a larger room. Thank you to all the friendly and helpful staff who helped to make our much needed break a good experience :-)

    4
    « Mini Break »

    Just at the end of a two night stay at Burn Hall and it has been a very enjoyable experience. The facilities are perfectly adequate and the staff are amazing. All of them are incredibly friendly and courteous and the food first class.Definitely gets a big 'YES' from my wife and I.

    4
    « Pleasant hotel in nice surroundings »

    Stayed for 2 nights to celebrate birthday and wedding anniversary. Very pleasant lady on reception. Our bedroom was on the ground floor. It was fine for a 2 nt stay. Comfy bed and nice bathroom and shower.Car park was outside our room but we heard no noise. We had dinner on the first night which was excellent. Hubby had the tempura prawns and lamb. I had the breaded camembert and lamb.Had a bottle of Chilean Merlot which was very good. Waitress was very pleasant.Breakfast is very good with plenty of choice. The only minor grouse was there wasn't much seating in the bar area so after having a day in Whitby we made straight for the bar to finish the day off with a drink there was nowhere to sit. We ended up going to our room at 8.30 I have noted that there are other comments on this matter. This aside we thoroughly enjoyed our stay and would certainly visit again if in the area

    5
    « 2 night stay most impressed »

    my mother wanted to visit were emmerdale was filmed so we booked a two night stay here,was very impressed with the room the breakfasts but mostly the staff nothing was too much trouble from helping us to find locations to were to eat thank you nikki and all the others for your kindness if we ever visit yorkshire again would have no hesitation booking to stay here again.

    5
    « Great base for York »

    Third time my wife and I have stayed at Burn Hall and it just keeps getting better. The rooms are spotlessly clean and spacious and the quality of food is excellent. A great base for visiting York as the park and ride is only about 10 minutes away. The staff are very welcoming and friendly and nothing is too much trouble. Looking forward to our next visit and would highly recommend Burn Hall as a base for York and surrounding area.

  • 4
    « Handily placed for York »

    We met up with friends from Solihull for a two night stay. The hotel is about eight miles north of York. It is a popular hotel so parking spaces are fully used, another dozen or so wouldn't go amiss. Booking in was easy with friendly, knowledgeable staff. We were in room 318 which was a reasonable size with all that you need. The bed was very comfortable and no noise overnight meant a good nights sleep. We ate in the dining room and the food was nice with larger portions than we expected so no dessert. The breakfast buffet was a good selection with the hot food well cooked. The bar and restaurant staff were great. Very attentive,friendly and efficient. Stilling ton and Easingwold are quite near should you want to have your evening meal out of the hotel. We drove down to the park and ride on the outskirts and caught the bus into York. I have a bus pass so it was only £1, I think it was about £2:50 for the wife's ticket. We were on a travelzoo deal and our break was great value. We would certainly go back again.

    5
    « Excellent weekend of yoga »

    I took some of my yoga ladies in a retreat here. The staff were brilliant and looked after us with great attention. They couldn't do enough for us and they were all so friendly. The location is lovely, peaceful and quiet, with lovely country walls nearby but close enough to York to be a base for exploring the city. Couldn't recommend it enough an I will certainly be going back again for another yoga retreat next year. Thank you Danny, Leo and all the fantastic staff for making our weekend so enjoyable.

    3
    « Fur coat no knickers »

    The plus points to this hotel are: it's in lovely grounds. The reception area was welcoming. Restaurant was nice, you were met by a lovely maitre'd, smartly dressed. The breakfast was of good quality and quantity but underneath the flash exterior the rooms were very basic. The matress was toooo firm. The shower was hit and miss with hot water. We did complain about the matress and was offered another room but receptionist pointed out all the same so ended up with a duvet under the bottom sheet. This did help a little.

    2
    « Executive Room! »

    We booked an executive room at this hotel, we were given a ground floor room with nothing to make anyone think it was executive. I asked at the reception what was the difference between a standard room and an executive one and she said the executive rooms were bigger with luxury toiletries, bottles of water and robes and slippers, we had none of these. after some time the receptionist delivered the extras and assured us this was an executive room, we stayed for two nights but were not given any replacement toiletries or water. The whole hotel is understaffed to get served in the bar you have to ring a bell and wait for someone to come from the restaurant or reception. Breakfast on the first morning was the worst I have ever experienced in a starred hotel, the fruit was still frozen, they ran out of orange juice and mushrooms, eggs had to be ordered but the waitresses did not know which table to take them to. The fish and chips served in the evening were horrible and the pastry (which had to be ordered at breakfast) was served under cooked. The hotel boasts ample parking however the overflow parking which we had to use on the second evening was some way from the hotel and very dark for anyone walking alone. On leaving the hotel we weren't even asked if our stay had been alright the receptionist just said "see you" Other reviews on this hotel said that the rooms were cold and there was hardly any wifi. We didn't find this the rooms were pleasantly warm and the wifi was excellent.

    3
    « Honest review »

    Stayed at the hotel for one night for a girls trip. Overall very good value for money if you want a cheap hotel that is 20min drive from the city centre. The staff were very friendly, efficient and helpful and the breakfast was aplenty. Be aware though, if you are in a room with a floor above there is quite a lot of noise when the guests walk across their floor!

    4
    « This is a lovely hotel in a lovely location »

    We got a very good deal for a standard room on a Friday evening. The staff in reception are very welcoming and very good at their job. The standard room was spacious, it was clean and comfortable. It was noticeably cold on arrival as the window was open and the heating turned off. We quickly rectified this by turning the radiator on. We ate in the restaurant and we were soon asked what we would like to eat, an apology was given that they would return, but having then waited indefinitely for the return we had to get up and ask for the service. We ordered the bottle of wine and a jug of water. The jug of water arrived very quickly without any glasses to drink it with. The bottle of wine we ordered quickly appeared in a single glass. The slow cooked pork was a mixture of tastes, the crackling was very crisp but overpowering with its salty taste. The vegetables were extremely bland and overcooked. The cabbage and bacon it was served on was extremely good but there were some spices in the pork that did not work with the apple sauce on top of the pork. Last time we ate here the food was very good. This was very disappointing. Despite the poor service in the restaurant we like this hotel. We will return. We forgot to turn off the radiator when we got back to our room and it was so warm I had to do it in the early hours of the morning.

    5
    « Fabulous overnight stay »

    Stayed here on 13th April with my daughter mum sister & neice (oh & the unicorn too!) I shared a twin room with my daughter, it was very spacious with a huge bathroom. The room was clean & comfortable & we both slept well all night. Didnt eat dinner at the hotel as we went in to York for the evening which is about 20 mins drive away from the hotel, did walk through the bar area which looked nice & modern and appeared to be popular with other guests. Breakfast was superb and my neice was quick to point out that our table was 'special' as it was the only table that had a 'table cloth' on it. Can not find any fault with this hotel at all and must say that it has the most friendliest & fun staff we've ever come across. Had a great time and will defiantly be visiting again in the summer.

    5
    « Hidden away, lovely »

    We never knew of this place until we bought a voucher via ' travel zoo' to co-incide with the Harrogate flower show. The grounds are lovely, all the staff courteous and being given our room no313 we were pleasantly pleased with what we got, we had upgraded to the superior, yes this would do nicely for two nights. Arriving early we had a sandwich, the club sandwich, which came with tortilla chips and salad, it was huge, not complaining trust me, at £6 value for money. Dinner equally good value, we had Lasagne, chips, garlic bread and salad £13, too full to finish. Breakfast were more than adequate and you could order any eggs for your breakfast if you didn't want scrambled, all in all very good, have to say the weather on Wednesday and Thursday did make our stay extra special. York is only 8 miles away and Harrogate 22, so an excellent base for adventuring places nearby. We would daintily use again.

    4
    « Much improved »

    The last time we stayed in this hotel, we had a terrible time. Everything that could have went wrong did! We were offered a free stay in one of the suites to compensate. Our stay couldn't have been better, the suite was fabulous, staff very attentive, breakfast was lovely although very busy. The only thing that made me rate it 4* as opposed to 5* star - I rang downstairs for some ice and a couple of glasses and had to ring back after an hour to chase it up, my husband also rang down to see if they had any paracetamol as we had forgotten to get some and they didn't have any. All in all a fabulous stay, I would highly recommend this hotel.

    5
    « Excellent Hotel »

    We arrived to find the hotel in a very pleasant countryside location , the " Main road" is a country b road very quite , the girl on the reception was extremely efficient and very pleasant. Our room on the first floor was very clean , bright and comfortable . having settled in we went for a drink in the bar , again excellent happy staff . We sat outside in a very pleasant garden , sun, warmth , bliss, . The hotel restaurant was again very efficient , Got to Book .. The food was first class , try the slow roast pork... delicious ..The next day , breakfast , full English, though lightweights could have the usual .... lol.. it was again very nice , cannot praise the staff and management for a great stay... well done , we shall be back .

  • 3
    « Disappointing stay »

    Had booked a standard double. As a Best Western Diamond Select member there no rooms to upgrade me to so my standard room had been "upgraded" to Executive with the addition of a dressing gown and slippers. As I'd no intention of using either I would have been much happier with a better room. The room itself was best described as compact. Possibly the smallest double bed that I've been in. My feet over hung the bottom and I'm only 5"10". Decor was very uninspiring and fixtures and fitting not of particularly high quality. Baggy carpets in public areas some of which need a clean. I didn't get a good nights sleep as you could hear other guests moving around and floorboards were squeaky. Also could hear someone's tv or voices at 3.30am. Altogether I thought the accommodation a bit basic. Free wifi was decent. Ate in the restaurant. Black pudding with poached egg and salad was nice but the hunters chicken was poor with overdone bacon on top and too many chips. Would have preferred quality rather than quantity. The following morning was little different. Breakfast buffet offering cold bacon, dry black pudding even though it was the busy time. Overall, I had expected better and came away unimpressed.

    5
    « beautiful hotel »

    Does not look much from outside but wow once u are thru the door it's beautiful inside staff very friendly and welcoming...Zoey and nikki were very professional and friendly... Had evening meal .Was beautiful ... Drinks at bar bit expensive

    4
    « Great food »

    Easy check in by polite and attentive staff. Good size room with an enormous bed. Very clean and tidy. The shower was a tad iffy temperature and power - wise so ended up using the bath but this was no great problem. Ate in the hotel both nights. The food was great and by no means overpriced. Used the park and ride twice to go to York. Great service and really convenient. Overall we had a great weekend which was only made better by the friendly helpful staff.

    4
    « Staff excellent bar one »

    Stay very good Staff very attentive and happy to help,stayed in for dinner where we were promised a complimentary bottle of wine,meal was very good apart from a starter which was described as tempura prawns which were actually in a beer batter!!!. Worst experience was when maitre d insisted we had to pay for wine which was supposed to be complimentary??? Reception corrected error but evening was spoiled. Would stay again but without food....maitre d seems to be more important than guests...

    4
    « Not burnt at Burn Hall »

    As most who have reviewed here of late we were on a Travelzoo offer, otherwise we wouldn't have stopped as its only 90 minutes by car home. Anyway we had upgraded to a superior room after reading some reviews, worth it just for the bed ( I have a bad back so it help's if I have room to move) the room to be honest was par for the course for a three star hotel, although you did get robes and slippers, usual tea/ coffee facilities with nice biscuits the first night ( ginger nuts the second night :(.) with a view over the front of the premises which was fine compared to some. Some people have mentioned that the shower is attached to the taps? yes its a bath tap/shower combo fitting, ok you don't have a thermostat to control the temp, but it works ok for a quick shower with very good pressure, only problem I found was they had fitted the shower curtain to high, as its level with the top of the Bath so you need to keep an eye on it so it doesn't go outside the bath a floor the floor(poor). The room was very quiet but quite warm WITHOUT THE HEATING ON! Large flatscreen tv on the wall with all freeview channels. We ate in the Restaurant the first night as we had had a long day and couldn't be bothered to go out,( its a car drive to anywhere,) The staff a very friendly HELLO LEO, and efficient, we sat down at 7.30pm and had our started by 7.45hrs, black pudding and poached egg with peppercorn sauce (£5) quite good. I had hunters chicken for main, nice but small (£13) ordered extra triple cooked chips (£2) bargain & lovely helped fill the hole) My partner had slow roasted pork loin, quite good. lemon posset with raspberry coulis for dessert for her ice cream for me both £5 and ok, well the posset was very good the icecream was small portions and just ok. But all in all fine and we were finished by 20.45hrs. we didn't have wine with our meal as we had already had a bottle of Prosecco earlier in the afternoon. Bar prices are usual hotel prices, a bit steep for three stars, but many guests are probably just happy for the convenience, as as I said earlier you need a car. The second evening we ate in the Bar, hot sandwiches and chips very nice and reasonably prices, served with a smile and we were looked after very well by everyones friend Leo from Columbia (the assistant Manager I believe) Hello Leo, hope you disposed of those Frogs ok? he'll know what I mean. Anyway all in all a really nice stay, we were down to visit Castle Howard, nice but not sure where they get their prices from? I believe the usual nightly rate is probably ok, but with competition from the likes of Premier inn etc they are probably struggling to compete without doing offers. As its about 12 miles into York its a lot cheaper than staying in York who's prices I just don't get, you can drive about 7/8 miles down the A19 (South) to the Park & Ride pickup point, whereby saveing a bundle on York hotel prices. Theres a Raptor (eages etc) centre at the rear of the hotel( free, just ask for tickets at reception) its ok, we were there 15mins quite a lot of Owls etc, and it looked like they put on displays BUT not when we were there :(. Well that's about it, keep an eye out for offers if you visiting the York area as it worth stopping here, just upgrade your room. Thanks once again to Leo, I think I'll buy myself one of those left handled Teapots ;)))

    5
    « Top notch hotel »

    We stayed at this hotel for two nights on a Groupon deal . It would be very hard to find fault with this establishment , although it is only rated 3* we think the rating should be 4* to 5* Although the hotel was very busy nothing was too much trouble for the very efficient staff including the manager who always helped out . Everything was spotless in and around the hotel and the breakfast was out of this world with sufficient food to satisfy any appetite . We have no qualms about recommending this hotel to anyone and will certainly be returning to this wonderful hotel for another well earned break .

    3
    « Steam Railway Visit »

    We were a party of seven on a two night break, for a trip on the North Yorkshire Steam Railway, which we all enjoyed. The hotel food was good, the beds were comfortable and quiet, the hotel seemed to be full with the bar and seating areas inadequate. All the staff were friendly especially Zoey on reception who was exceptional and went above and beyond her duty to help us. We had a ghost in our bedroom and we did not bring him with us, at 3am in the night fast asleep the flat screen television on the wall switch itself on and started playing also the electric kettle switched itself on. We have left him at the hotel I am sure we will return if only to meet the ghost again.

    4
    « nice but »

    Rather bland extension to original hall, but bedrooms are fine and the staff are excellent, as is the restaurant. Problem is the position, if you fancy a stroll after meal the road to Huby has no path to walk down, so in wet weather when muddy underfoot it is down to the car and no drinking or eat in the hotel. That maybe ok but if you fancy a change of scenery !!!!!! Unfortunately we were there in March when weather had been wet and fields were flooded and evenings dark so we eat in the restaurant as we like a glass (or two) not overly expensive and staff really make an effort to please. Could be better in summer?

    4
    « Lovely place, good food, good times. »

    Burn Hall hotel is situated 10 miles North of York nr the A19. Check in was very quick and efficient. Our room was very clean and fresh and the bathroom had a bath and shower. A very comfortable bed for a good nights sleep. The staff in the restaurant were really efficient, friendly and helpful. The food was of variable quality ranging from good to excellent. Our choices were as follows. Chicken liver pate starter was good. Black pudding starter was pretty good. Scampi and chips was scampi and chips Beef n ale pie was excellent. Loads of lovely beef in gorgeous gravy. Sea bass with crushed potato and sand fire was excellent, lovely flavours. Lasagne n chips was really good. The veg for all meals was just warmer than raw, we don't mind aldente but this was 2minutes short of that. If you want chips pick the proper chips over the fries, they're lovely. The breakfast is self service but is excellent quality. There's fresh fruit, cereal, juice, full English, tea coffee, toast. We enjoyed our stay but felt it was a little too far from York. The park and ride is around 7 miles away and is easy to find. At £2.80 each it's lots cheaper and easier than parking in York.

    4
    « Lovely place »

    Stayed at this hotel for one night on business, got there late but receptionists were lovely and there was plenty parking. Room was spacious and airy even though for single occupancy, everything was clean and stylish. The bed was super comfy, sheets were lovely and there was minimal noise during the night which meant an undisturbed sleep which was great. Didn't get time for breakfast in the morning however did order some food from the bar on the evening to take to my room. The staff on the bar were exceptional, they were funny, engaging and eager to be of assistance. Also y hand cut chips & pink peppercorn sauce were divine! Shame couldn't stay longer but would definitely recommend.

  • 4
    « Near enough to York without York hotel prices! »

    Stayed here for 2 nights so as to visit York, the hotel is within easy driving distance to the Park and Ride (about 15 mins) buses are every 10mins and take roughly 15 mins, we did it both days and it was a painless transition and far cheaper than York car parking prices - we were told it is about £2.80 an hour! Burn Hall is set in lovely countryside and easy to find. Staff are extremely helpful and I must commend Nicola who was covering on reception on our arrival and was very helpful and welcoming, The manager was often seen to be helping out in the restaurant when it was busy and didnt think it was beneath him. Room was small but clean and adequate and had everything we needed. Food in restaurant was excellent and the hand cut chunky chips were fab. My only criticism is that there didnt seem to be enough seating in bar and lounge when dinner was over and people wanted to relax with their drinks but that is something that could be easily rectified, We will definately stay here again.

    3
    « A mixed bag »

    Just returned from the Burns Hotel, Tollerton Road, Huby, Yorkshire. Spotlessly clean hotel, room 109 was basic, but very warm and comfortable beds. Staff, especially the ladies waiting on tables and serving in the bar, were very cheerful, helpfull and nothing too much trouble for them, and they make a pleasant dining experience. However, this was let down badly when on the first night, I was given a starter of whitebait, which included a black human hair about 8" long which was entangled in the fish. This was sent back and put me off the rest of the meal. We noticed other people sending food back on both evening, for varying reasons. The dining tables were tatty round the edges with big strips of wood missing and caught on your clothes. Also in the room, be careful of the SCALDING hot water in bath and basin taps. No warning sign, and when I was trying to turn water off after my shower, I scalded my back and arm enough to leave large red marks. No warning notice in bathroom to prepare you for such high temperatures.

    5
    « 2 Day Yorkshire Visit »

    Burn Hotel was an excellent place to base our Yorkshire stay. The room was well set out with double aspect windows (unusual for a hotel ) and the staff were very pleasant and helpful. Dinned in the first evening, the food was well above expectations with a good menu. Enjoyable stay.

    5
    « 3 day break »

    Bought a 3 day break here from Travelzoo and upgraded to a suite...ending up with 2 rooms! Very nice size room....bed could just be slightly more comfy but good bathrooms. .. and huge fluffy towels. Fabulous food in bar...and the same in restaurant. Lovely helpful and friendly staff everywhere. Will definitely be going again. Very handy for York. ....

    5
    « We'll be back! »

    Stayed here for one night with my two daughters and two granddaughters. The staff were all very friendly from the minute we walked in (although my 6yr old granddaughter wasn't too impressed with the suggestion that her toy unicorn stayed in the field with the horses, yes, you know who you are, lol). Everywhere was clean, passageways, bedrooms, bathrooms, linen. Two of our rooms faced the car park but there was no noise and we didn't come to sit in the room to look out of the window so that didn't matter. We didn't have dinner so I can't comment on that. There is a good choice for breakfast, cereals,toast, fruit, yogurt and traditional cooked breakfast which has lovely sausages and bacon. There is also a menu on your table to choose from if none of those suit you. All in all, we thought it was a great hotel with lovely staff. We plan to return, (not sure the unicorn will!)

    5
    « A good place to say for touring the area . »

    The Hotel is spotless all the staff are so friendly And helpfull. The rooms are clean and well Equipped. The food in the Restaurant is of good Quality and plenty of choice and good prices. We will be returning in the near future we recommend this Hotel.

    4
    « A very nice place! »

    Enjoyed it! Reception Staff where very good. Room was a little on the small side but adequate. Evening meal was a bit of a disaster for me but my wife enjoyed it albeit that it was pricey for what we got. Dining Staff were excellent and we could not fault them. I had scallops to start but the plate was cold and so was the food. (Obviously left out until my wife's meal was ready!). Sea Bass to follow which was well overcooked. (I know that I should complain at the time but I didn't). Room was nice & warm and we had a quiet peaceful nights sleep. On arrival for Breakfast we were seated. On arrival at the hotplate we only seen scrambled egg, sausages, beans & mushrooms. Whilst eating, we observed that other customers were made aware that porridge and fried eggs were available on request! I believe that a sign displaying this information could be displayed. We never visited the Bar or the grounds but we really liked the place and maybe I'm a little picky! Would we go again? - Definitely yes!!! .

    5
    « A hidden gem »

    Love it, love it, love it! Stayed here over the weekend with my fiance and best friends. Had lunch which was really tasty. The fish was the size of a whale .. Enormous. The hotel is so homely and all the staff so friendly with a special mention to the Manager and Asst. Manager who were really fun and not stuffy like a lot of Managers. The bedroom was nice and the bed so comfy. The grounds were well looked after and everything was clean and well maintained. Can I also give a mention to Brad the taxi driver who was also a lovely man, think he will remember us!! He took us to and from the Barbican and oh did we have a laugh. All in all a fantastic time at this hotel and can't wait to come back and see you all again.

    5
    « A Truly Yorkshire Welcome »

    We have just returned from two nights at Burn Hall Hotel and were sorry to be leaving. The hotel is located in it's own grounds and within driving distance of some delightful Yorkshire towns and villages. The best bit however is the staff. From the moment you arrive until the moment you leave you are greeted with a smile and an attitude where nothing is too much trouble. In particular we would like to say thank you to Leonardo, Nicola and Mabel who all went out of their way to ensure we enjoyed our stay.

    4
    « Ok for a short break. »

    We stayed here as our daughter had booked us a weekend break through Travelzoo. She paid the extra for weekend stay including breakfast options. Prior to the stay we received a phone call to see if we would still be arriving on the booked date and to see if we would be dining on the premises for the evening meal. Whilst the call was pleasant it did seem as though the emphasis was on getting extra bookings for the restaurant. We had tried to look online for a sample menu to see if there were options available to us both and to help us stay on a budget but to no avail. On arrival on the Friday evening at the hotel it was clear to see that it is a popular venue with extremely limited parking. As we required a disabled bay, the hotel only has 2 on offer, both of which were in use but on uneven graveled ground covered in puddles. On Saturday evening we were left to only be able to park within what looked like a drop off bay in front of the main entrance as other patrons were double parked and blocking in several of the other cars - of which we would not partake. The room was tastefully decorated, clean and serviceable.Disappointingly the small flat screen tv was fixed to the wall off centre obscuring the light switch for the bathroom so quite annoying to find in the dark in the night if you were caught short. The bathroom was large and spacious only let down by mixer tap style shower which you could not operate at a constant comfortable temperature. Wifi was hit and miss depending on where you were in the room, some spots seem to keep a connection others soon timed out, this again understandable when you have a full house with many connecting at the same time. Check in was reasonably quick with only an oversight of a clerical issue on the name on the hotel booking - theirs not ours as we had our travel zoo voucher to hand.We were again offered to dine for the evening meal but no mention off guest offers or a hint at a menu, which we found on the dressing table in the bed room. Breakfast on both mornings was plentiful but let down by signs being left out offering pastries which were not on show, Saturday morning one other guest asked if any were actually available to be told only pain au chocolat but they were in the kitchen available to order - this was not mentioned on the table menu which specified extras. Staff were pleasant, polite and efficient. Tables not being left for more than a couple of minutes after guests had left the room before being cleared. Saturday night saw a rogue fire alarm triggered somewhere within the complex. Having followed the advice left in the room to leave immediately were greeted by three flustered members of staff coming from the restaurant area stating it was a false alarm and all could return to their rooms in safety. Despite reading some of the negative reviews on this site prior to booking we experienced no issues with regard to rooms being too cold and heating not working, in fact the room was too warm for us even with leaving the window open all night and switching the thermostat off. Not enough sachets of drinks/milk and only one single packet of digestive biscuits left on the drinks tray for a couple.

  • 4
    « Good value, clean, great food »

    Stayed for one night. Set in lovely countryside, industrial units at the rear but nothing open at the weekend so very quiet. We ate in the restaurant and yes it wasn't cheap as some of the other reviews have mentioned but to be honest, it wasn't ridiculous and by the time you drive elsewhere, cost in your petrol and that you can't have a drink, plus the food was very good. I had scallops for starters and the dish was so great I could have licked the plate. Hubby had black pudding with poached egg and his was good too. For mains I had the pulled pork, which was nicely presented, like the starters, and good, I just wished I'd ordered the rump steak my husband had. Washed it all down with a bottle of white Zinfandel which was very lovely. Meal came to just over £66 including the wine. Good service and nice restaurant too. Wasn't keen on the bar layout, big stuffy, though weather was nice enough to sit outside in the pretty grounds. If you want to go for a walk, you can go past the industrial units into countryside, then you don't need to walk on the road. Room was fine, bed very comfy but the bathroom needed an upgrade. Shower was too cold, then scalding hot, then whole thing fell off the hook (yes hook) and sprayed all over the bathroom and wet my hair (huge, huge issue!) and it had a curtain - yuk. Then the loo seat fell apart - me and the bathroom did not get along. The toiletries were not nice either. Not enough tea, coffee, milk and rubbish biscuits. Little things that mean a lot when you've travelled for hours. The hotel was good value though, quiet and apart from the fire alarm waking us up (at least it works!) we slept well. Breakfast was quite good and the check-out was as simple as the check-in. A little out of the way but otherwise would stay again.

    3
    « Nice garden »

    Arrived for a two night stay, first impression nice reception and polite staff.We had booked an executive room, this was on the ground floor.We followed directions to our room so we went from a nice light reception to a long corridor with the lights coming on as you walked along and each side on the walls is a horizontal strip of red wall paper with doors every few feet it reminded me of the 60's program the prisoner with Patrick McGoohan.The room was spacious,had flat TV,and was clean and Quiet, the view out of the window was a 6x6 wooden fence panel.We had luke warm water on the first evening for our bath, and no hot water the second night. The food in the restaurant, breakfast good the evening meal ok.Visit the bird sanctuary next door free tickets from reception. We had Travelzoo Vouchers so it was half price for the two nights would not pay full price.

    4
    « Great Value »

    We stayed here recently on a Travelzoo offer which worked out at £50 for the room per night, including breakfast. The hotel seems to have been extended at some point, the front looks very traditional and hall- like and then there is a more modern block that looks quite bland in comparison, but it stands in beautiful grounds and it's down a quiet lane so no traffic noise. First impressions were that the room wasn't quite as expected (paid £10 extra to have an executive room) but it was spacious enough if a little dated/ tired. The bed in particular could do with replacing, it had some sort of bizarre ill-fitting valance sheet that wasn't doing it any favours. The bathroom was clean but no electric shower so it's a bit of a game getting the mixer taps to the correct temperature and you can't adjust the height of the shower head. We had a couple of drinks in the very pleasant bar and then decided to have our evening meal there rather than use the restaurant. Don't be deceived by "bar snacks" because the portions here are extremely generous. One course was plenty enough and we just couldn't manage a pudding which is very rare for us! The food was piping hot and delicious, so much so that we abandoned plans to eat in town the following evening and ate in the bar again. Breakfast was self-service in the busy restaurant, again nicely cooked with good thick bacon and proper meaty sausages. Staff were friendly and efficient and tea and coffee were promptly served to our table. The negatives were not the fault of the staff and could only be solved by a bit of monetary investment (new bed, linen, shower). All the public areas of the hotel are very clean, the atmosphere was relaxed, and we felt as though we had really good value for money all things considered.

    3
    « BE AWARE!! »

    Please be aware that at the moment the wheelchair lift is out of order and has been for at least five weeks. Entrance to the dining room is only by a flight of stairs. If you have any mobility problems please check with reception when you book.

    3
    « Not as nice as expected, but still OK »

    Firstly, the pictured (and stated) location is deceptive. The lawn shown in the picture is all the grass there is - this isn't in the rural location of Huby but barely half a mile from the A19 on a small industrial estate - our room looked onto an Ambulance Station. Luckily we weren't disturbed by this. Still, it was easy and quick to get into York from here, and this was a bonus. Also, to the left of the picture (and hidden by trees) is a modern accommodation block which, in my opinion, looks at best like student housing and at worst like social housing. Having said this, the rooms are clean and comfortable and the staff are very friendly. The food is good in the pleasant restaurant (at least, if you're sitting in the front part and not the rear part), and very good value. We had a slight problem with a discount not being passed to reception which we had to clear-up on our bill when we left, but otherwise this was fine with excellent staff. So, it's a 3-star rating - one star off for the deceptive location and another star off for the shower in the bathroom which came straight off the bath taps with no mixer unit, a potentially dangerous set-up because if the shower gets too hot you have to reach through it (i.e. stand under it) to adjust the cold tap and hope that you turn it the correct way.

    3
    « Was this the best Best Western I have stayed at? »

    Stayed at this hotel last Thursday/ Friday evenings. Overall it was a clean and tidy hotel and the breakfast food was fine. But our stay was tarnished by what seems to be a consistant problem at this hotel of guests complaining about heating failures or strictly timed operations of the heating system. We arrived and our room was freezing. Its spring not summer and its Yorkshire not Spain !! I was told the heating was "tripping out" and an engineer was coming tomorrow. I was informed that they could manually over ride it but it took them ages to flick the switch !! Public areas were cold and this didn't create a welcoming atmosphere on arrival. The heating was switched on and off at the hotels will and not left for the guests to be allowed to control what level of warmth they wanted in their room . I stay at best western regularly and have never experienced this at other properties. The paper thin walls and level of noise in the "new" block was worrying and it made you want to whisper in your room or turn up the tv to drown out your own conversation !! My other problem was in the dining room. Not a complaint with the food but with the service around it. There appeared to be a lack of organisation and leadership. Buffet breakfast was tasty but items were constantly running out and serving bowls were removed to replenish them instead of swapping items into new bowls so as to allow constant access to food items. It it needs was twice the amount of serving dishes !! Simple as easy to solve. The male maitre "d" I found to be a poor "lead" . He was aloof and couldn't even clean a table to an acceptable standard . Missing corners and failing to lift up salt and pepper pots to clean under them . No great example to junior members of staff . He even appeared to verbally bully a junior staff member. And seems the type of leader who rules by fear not example . A few changes could transform this hotel and yes I know its a run of the mill hotel at a good price but sometimes minimal changes can make huge gains. Try it !!!!

    5
    « Very helpful and friendly and helpful staff »

    We went for a mid-week break at a very competitive price and found all the staff to be very helpful (and happy, which indicates good management) as well as hard working. The food was excellent value and the hotel was handily located to drive to the Park and Ride into York as well as local National Trust properties. We'd happily return.

    4
    « Delicious dinner! »

    We booked in to Burn Hall hotel to break up a longer journey on a week away. The price of the room was very reasonable so we weren't expecting a luxurious hotel. The room itself was fairly basic - quite small, double bed, desk - the usual amenities. The bathroom was very spacious which was slightly at odds with the size of the bedroom. The heating in the room was very efficient; in the night it actually became too hot really, but better than too cold! The room was clean, and the bed comfortable. The rest of the hotel was quite different - the surroundings and the front of the building were very pleasant. The bar area had a lovely view out across the gardens and the outside seating was easily accessible through the conservatory. We had a pleasant drink during the afternoon. In the evening we went for dinner in the restaurant - this was very good - a delicious starter and a pork main. Really top quality food. All in all, this was a pleasant stay at a very reasonable price. Will recommend to others.

    5
    « THANK YOU BURN HALL! »

    Dear the staff at Burn Hall. I have stayed at your hotel on all of my visits to York over the past 12 months, and what can I say? You are all outstanding! Attentive, kind, hard-working, sociable. The accommodation is excellent, the food is exceptional. Enormous improvement since the last company that were running the place. Keep it up!

    4
    « OVERNIGHT STAY »

    Hotel ok, rooms in the newer part are small and not very well sound proofed could hear people walking around the floor above, shower head was not good it didn't fit the holder and fell off when i turned the water on and hit me on the head, apart from that everything else was good, food breakfast and dinner were excellent, staff really pleasant and helpful, for the price we paid good value for money,

  • 4
    « Weekend voucher break »

    Just got back from a weekend away at burn hall hotel... When we checked into our room it seemed a bit basic, but only paying £100 per couple for 2 nights it was to be expected.... The hotel is about 10 miles from York city centre so if you want to go out drinking it costs around £25 for a taxi, That being said we went into York for a meal the first night as we went to akbars- then came back to the hotel and drank in the hotel bar 4 drinks (2 pints of lager, pint of cider and a vodka) cost around £14, so very reasonable, breakfast each morning was lovely, buffet style hot cooked breakfast and cereal, fruit and yogurts to choose. On the second night after spending the day in York we decided to eat in the hotel restaurant and wasn't disappointed. The food was lovely I had belly pork and the others had surf and turf. The portions are large and very well presented, the restaurant was full which was also a good sign. The staff work very hard and are lovely and polite. Thank you for a very enjoyable weekend.

    5
    « excellent break... Great value for money and would recommend this to anyone wanting a nice little weekend break..... »

    Nice location with lots of trees ....The hotel staff were really kind, happy and helpful and catered for all our needs. We had a nice and clean room with comfy bed and fluffy towels (down side the pillows were really thin and my husband had to use a rolled towel.to get the required height). We had connecting doors which was really useful for other family members . The breakfast was delicious and plenty of variety but did have to wait some time on both days as was really busy for replenished dishes of food. The prices for drinks etc was really reasonable and the added bonus of visiting the Bird Sanctury with very friendly staff who explained everything about the birds (this was also part of the deal ) we also received a voucher for afternoon tea buy one n get one free very nice food. The restaurant food was delicious and staff were great. Would definately recommend........ thanks for a birthday treat to remember .....

    4
    « Enjoyable stay. »

    Stayed for 2 nights B&B on a travelzoo deal. Really good value for £89 and it seemed that lots of people were on a deal. Room was small but adequate and bathroom was large with a bath and shower and plenty of hot water. Free wifi was good. Breakfast was great and could not be faulted. It is buffet style but you can order items such as fried or poached eggs, porridge etc. Also smoked salmon but this is at a charge. There is plenty of choice- scrambled eggs, sausages, mushrooms, beans as well as a variety of cereals, fruit, yoghurt and toast with preserves. All well cooked and piping hot. We didn't eat in the restaurant in the evening but chose to go out to nearby villages. Stillington at The White Bear and Alwark- The Aldwark Arms. Both of these served lovely food at reasonable prices ( I have reviewed these too!) both worth a visit. We visited the bird of prey centre at the back of the hotel but make sure you get a pink ticket from hotel reception for free entry. Nice villages to visit are Easingwold and the larger Helmsley. We also took a trip to Scarborough where there is loads to do but this is about an hours drive. Overall an enjoyable stay and plenty of friendly people to meet.

    4
    « Excellent value, helpful staff . very comfortable. »

    Overall this visit was a big success ! Wonderful location, set among trees; comfortable room and bed. View of delivery yard ,but after riding on a motorcycle all day we just slept ! All very peaceful and the gardens and frontage were delightful. Staff were great; any company's greatest asset ! Good food for dinner and breakfast. Service, very efficient. We would certainly go again. Thank you all !

    5
    « You won't be disappointed »

    Booked for two night B&B with Travelzoo.Excellent value,good,clean and despite being full,quiet accomodation.Super breakfast and very friendly staff - you cannot go wrong!.Only one small issue and that is that it can be difficult to get Wifi,seems to depend on where you are in the hotel.

    3
    « Uncomfortable room but great food and restaurant staff. »

    We wanted to visit York and Harrogate over our holidays and obviously looked around for somewhere that was good value but had good enough reviews. I called the burn hotel and spoke to Zoe who offered us a good deal on an executive room with extras such as good toiletries and gowns and slippers...we agreed a price and a room that had been mentioned previously in a tripadvisor review that was nice as it had a good views which was 313. On arrival we had been allocated 311 which had no nice toiletries or gowns or slippers and had brown stains on the ceiling and cobwebs on the lamps which I did mention to staff on reception, She said they had had a lot of rain which could of made these stains but she said she had made a note of this. Yes perhaps I should of complained about the lack of what I was told we would have as we weren't there on a deal and had paid good money but I like to see the positive. The women on reception which were 3 of them including Zoe were not friendly at all and didn't welcome us or ask how our stay was or if we even enjoyed our stay but were thoroughly unfriendly..they should NOT be front of desk and this shows as there is no welcome or wanting to welcome you at all when we turned up. The room 311 was as I've said was uncomfortable ...pillows were hard and yes we did request softer extra from housekeeping which did turn up but these were still flat and hard? The shower was a mixture from taps which was difficult as it was either hot or cold. The only saving grace from this very unattractive hotel is its bar and restaurant which we were met by the very friendly and helpful members of staff which were Nicola, Elinor and John. Sorry Elinor if it's Elenor .. These lovely ladies should take over reception as they were so friendly and made you feel so very welcome and that you were important. Thank you. The food was great and was really enjoyed. A lovely dining room and great service by staff. Best fish and chips ever and was really enjoyed. Really great service and a lovely evening also the breakfast was first class with nothing being any trouble by staff. Very yummy food but as a veggie would like to see a vegatarian breakfast. But we wouldn't return as even though really nice food the room and bed was so uncomfortable we left feeling exhausted and not entirely happy by our choice. Reading a previous review we could text out but the wifi was bad so couldn't use the laptop or ipad.

    2
    « Shame about the bed »

    Mostly lovely staff, gorgeous food and very clean we were just unfortunate to be staying beneath a herd of elephants and also have a really hard bed. When we mentioned it at check out there was no word of apology she simply said she'd add it to a list of rubbish beds they were aware of. Two rubbish nights sleep for a pregnant lady... Not good

    1
    « Brilliant staff. Very welcoming. No mobile phone reception »

    The staff were brilliant and very hospitable. The only serious issue for me is the fact that I was unable send normal text or make phone calls to due to very bad reception. The wifi was ok. But like I said earlier I'm very disappointed by the fact that I could not make a call from my mobile phone or send a text to tell my partner that I was safe and well in my room.

    4
    « A great deal »

    Two couples spent 2 nights on a Travelzoo deal and had a great break. We upgraded to an executive room, huge comfortable bed with robes, slippers etc. Staff were friendly and helpful. We ate in the hotel restaurant on both nights and there was a wine deal (much to our surprise) and a wide and interesting menu which was not over priced. We made good use of the Park and Ride ( approx 6 miles) into York and enjoyed a great and stress free day out. Couldn't ask for anything more and we intend to go again.

    4
    « great value »

    This was our second visit to Burn Hall with a living social vchr.The staff are friendly and helpful,our room was very clean with a comfy bed and lovely fluffy towels.We enjoyed an evening meal that was good and excellent buffet style breakfast.

  • 5
    « Our beautiful wedding »

    Hi all Myself and Partner visited the wedding fair in Oct 2015, after seeing the lovely setting we went ahead and booked our wedding day for March 24th 2016! From start to finish Tiffany, Danny, Leo and team made our day perfect, the day ran smoothly. The food is amazing and all the staff are more than helpful, huge thank you to you all for making our day so wonderful, 3 star hotel with 5 star service! Mr and Mrs Sherwood xx

    2
    « Very disappointed »

    We went overnight with the intention of going into York the following day. On arrival the hotel did not truly resemble the photos neither in or out. Check in was quick and pleasant but that's as good as it got. Our room was bleak and cold and found that the radiators were on a timer so we were freezing in the night. The furniture was old and shoddy with a very uncomfortable bed and the bathroom smelled of stale urine. The corridor lights were on a timer and went out before you could get your key in the door, reminded me of Guest House Paradiso film. We had a meal in the bar which was average and breakfast the next day was chaotic and the food was barely warm. I certainly wouldn't return.

    4
    « Quiet countryside hotel »

    A great location, just ten miles north of York city centre - easy drive by car. Despite arriving at 4am the night porter was helpful and, after breakfast, staff found us a quiet alternative room to get some daytime sleep. Adequate breakfast buffet (though no pastries, as listed). Soft poached eggs were perfect - thanks chef. Short of staff at Monday breakfast but remedied the next day. All staff were polite & friendly, particularly the breakfast manager (how can someone be that jolly so early in the morning?!). The rooms are small but clean and tidy with enough space to store cases and hang clothing. The bathrooms are a good size with basic toiletries provided and plenty of soft white towels. King size duvet on the double bed would be an improvement (the small double duvet only just covers two people!). Car park appears to have a shortage of parking spaces. Definitely worth a return visit.

    5
    « Great Value »

    Just back from 2 nights here booked through Travelzoo. Everything was perfect from booking in to leaving. Staff very helpful and room clean and airy. Could have up graded for extra £10 per night but hotel was full. Not surprised. Breakfast and evening meal all delicious with a good choice tastes. Nice atmosphere in this hotel. The staff were all really good from reception to the dining room and bar as well as the cleaning staff. Will certainly return later in the year. Good idea to use the Park + Ride for only £1 return for seniors into beautiful York. Only 15 minutes by car to city centre.

    3
    « Perfect for a budget weekend »

    Last minute booking for a trip to Yorkshire . Very clean small room, big bathroom, comfy bed. Breakfast was plentiful but typical buffet,nothing special. Frozen bread was a little off putting but the toaster cured the problem Reception staff helpful and friendly

    4
    « Lovely Yorkshire »

    The Hotel had a fantastic deal on for a two day stay and we thoroughly enjoyed our time here. A lovely clean hotel, which provides excellent service both in the bar and dining room. A bar meal on the Sunday was excellent and reasonably priced, while breakfast buffet was also of a high quality. A good sized suite for which we paid an extra £10pn was very clean and roomy, as you would expect. The hotel however is in the middle of the country, some ten miles out of York; the main reason for coming here. A bonus however is the Bird of Prey Centre in the grounds and free to quests at the hotel. A lovely place which we obtained at terrific value of £79 B&B for two nights so really cannot complain.

    5
    « Weekend Break »

    Stayed for two night. Staff were superb especially the restaurant staff who were attentive and always checking if everything was ok. Food was excellent. The only observation I would make is that the Wifi was patchy when trying to connect.

    4
    « Wonderful birthday stay »

    On arriving at Burn Hall for a 2 night groupon stay with an upgrade to an executive room, we were surprised to find that we had been allocated the suite, which was very nice. We had an evening meal there on both nights and the first night we got a free bottle of house wine and the second night a free glass of pro secco each for ordering a 2 course meal. The hotel was pleasant and the staff were very courteous and cheerful, willing to try and help if needed. The bar is a little small and the seating is limited on the evening. There is free entry to the bird sanctuary at the rear of the hotel with numerous birds of prey and the ability to watch and be involved in the flying of them. Breakfast was very pleasant and along with the buffet there was the option of fresh fried, poached eggs. Easy access to York and a lovely time can be had there.

    4
    « Lovely friendly hotel »

    Stayed for a few days last weekend for a friends 70th Booked the suite which was amazing with an extra sitting room and a large tv. This was nice for pre dinner meeting with all of us staying. The other rooms were large enough as well and all clean and comfortable. The staff were amazing so funny and very friendly. They all work extremely hard but keep up a happy atmosphere for all the guests. Made you feel home from home. Nothing was too much trouble for them. The breakfast was hot and plenty of it. Had to wait for your eggs a little while (freshly cooked)but it was a busy time and a full hotel. I have waited a lot longer in higher star hotels were they had more staff and had awful food. The evening menu is small but nice and changes are made regularly. The drinks are a reasonable price. Leo the assistant manager was always about and even though busy always had time for you. Making you feel a little special as did all the staff. They are having a refurb soon and it will be interesting to see the changes. So long as the staff don't change there friendly approachable way I'm so looking forward to going again. Thank you all for making the weekend so memorable see you all again soon. Also get free entry into the bird sanctuary which was really good. You could also arrange a day adventure trainingon the same site. This I think you have to pre book. What would have been a great extra was a pool to lounge around. Maybe they will in the future, but it might detract from the lovely place it is at the moment. Who knows!

    5
    « Clean, welcoming and good value »

    Stayed overnight here with my partner and our 22 month old toddler after a visit to the National Railway Museum and then took a short drive to the North Yorkshire Moors Railway. Hotel was very clean, staff were polite and welcoming. We were in room 208, which was extremely spacious, and didn't overlook the front of the hotel so it was very quiet. It might be an accessible room as there were plenty of mobility handles, and wide doorways etc. it would certainly be ideal for any guests in a wheelchair- but all the rooms could be like that? The bed was very comfortable. We didn't have our evening meal here, however the breakfast was excellent, plenty of choice (continental and cooked breakfast buffet, with a choice of extra dishes to order) and good quality food. We will stay here again if we are ever in the area.

  • 4
    « Good value »

    Stayed here overnight after visiting surrounding area, the hotel is very pleasant, lovely staff, very welcoming. The rooms were fine, tea and coffee making facilities, TV and large bathroom. Spent a comfortable night here, didn't eat at the hotel as ate out locally. Very good value.

    5
    « Best Break EVER. »

    The Western Burn Hall Hotel, has the best meals we have ever tasted, menus were out of this world. This Hotel is spotlessly clean, also the bedroom and bathroom were too. The staff were very polite and helpful praised to the highest. Great location only 15 minutes drive to the city center. The Bird Sanctuary is a must to see. Definately be booking again. Fantastic value for money, cannot wait to return.

    5
    « Nice break »

    Again booked on a 2 night travelzoo deal which was great value .we ate in the restaurant on both nights and the food was excellent value and the portions were very generous in fact I failed to finish the steak and ale pie!! The room was very clean and made an ideal base from which to explore York A big praise to all the staff on their friendly approach Will definetly return

    5
    « great value for money and good location »

    the hotel was in a great location, 15 minutes drive to the city of York yet in a lovely rural location with country pubs very close, would highly recommend the New Inn in Tholthorpe, a 5 min drive. The hotel was clean, airy and reasonably modern. Plenty of parking and a nice quiet location. Room was basic but had everything we needed, comfy bed, powerful shower/bath, good cupboard space, plenty of light, good mirror etc. Staff very helpful and friendly. Fantastic value for money, will be going back.

    4
    « Good value hotel, great staff and great breakfast »

    We stayed here for two nights following a deal on Travelzoo. Overall for the price paid it was good value. The rooms and bathrooms are okay, however could probably do with improving. The room itself is extremely hot even though the radiator was off! The staff can't do enough for you, very friendly. The breakfast is really good, it's kept well stocked. The hotel is about 10 miles outside of York. If driving into York the park and ride is your best option. If not driving then taxi is £23 each way using First Choice Taxi. an alternative is to get a taxi to Easingwold for about £9 and then get the bus.. however make sure you get the 31X. Overall I would recommend this hotel.

    4
    « Pleasant stay »

    We stayed overnight on a visit to York. The hotel old part is very pretty. The standard accommodation is in a 70s style extension. It is clean but dated and quite small. The food was lovely,and the staff were friendly. Theres lots to do locally. We would return.

    5
    « Two night break »

    We stayed here for two nights. The staff were brilliant. Nothing to much trouble for them. Tiffany was great at helping out with some booking issues that arose (our fault not there's ) The room was lovely and the hotel and surroundings were too. Breakfast was lovely (even the manger helping out) not a rare sight. We had a meal on our first night which was lovely. Great hotel and staff, keep up the good work.

    3
    « very good for the price paid »

    Overall average/very good. 2nd time we've stayed first time the bed was alot more comfortable apart from that the hotel is very good. Would recommend but just remember its quite a way from the centre of York. Taxi £20+ each way.

    4
    « For the price we paid it was really good value and enjoyable stay. »

    Booked this hotel via Living Social website deal. We opted for the two night stay with breakfast and dinner on the first night. Room was clean, a good size and functional. Nothing bad to say about it. The checkin desk lady was friendly and professional. The first night dinner waitress was friendly and provided good knowledge of the dishes and her recommendation was spot on. She was also present during out breakfast service. Cannot remember her name but she had dark red hair. She had a good sense of humour as well. In fact everyone seemed to be 'happy' and enjoying their work. Would like to add that the maid I spoke to was friendly and had a good sense of humour. Food wise, the dinner was good quality and large portions. The same can be said about the breakfast which was self service and had all the right selection of items for healthy to the full on fry up! Happy with our stay here and with the price we paid and the level of service provided by all the hotel staff. This can be seen as a no frills hotel but it ticked all our boxes for a good clean room, good food, friendly and professional staff.

    5
    « Excellent Staff »

    Had 2 nights here, rooms very comfortable food and drink very good and reasonably priced, hotel very clean and tidy. The staff are outstanding nothing an issue always smiling and helpful excellent customer service. Will be back and recommend to all my friends.

  • 5
    « Romanempire tours »

    Excellent hotel and surpurb staff these people are what customer service is all about ,a credit to best western nothing was too much trouble throughout the hotel, evening meal faultless breakfast best ever for hotel chain,will be back shame our stay didn't give ùs chance to walk round the lovely gardens,the bedrooms clean and comfortable and added bonus of wifi that worked!! Thank you burn hall hotel staff for making our stay a good one ????????

    5
    « Perfect »

    We stayed here for 1 night booked there spring offer which included £20 meal voucher for the evening meal per person... wow absolutely amazing food everything about it was perfect, the staff were fantastic very helpful and chatty the room was spotless only small but it was just the standard room had everything we needed, breakfast was lovely had a very good choice of fresh fruits and yogurt and full english couldn't say anything bad about our stay only 1 night wasn't long enough lol would of loved to of stayed longer and explore the grounds can't wait to return and stay a full weekend.

    4
    « Quick relaxing visit to York »

    Spacious & clean room, incredibly friendly staff, first rate evening meal that wouldn't have been out of place in a much higher starred hotel or restaurant. Set in a beautiful location a little out of York. We will definitely be back!!! A hidden gem.

    4
    « Still a very wet York »

    The Hotel and staff were faultless , clean and fresh looking in all areas . Approx 10 miles out of York but worth the journey at a very competetive price . Would have been nice to walk in the grounds but still under the influence of some very wet weather over the recent months . Would return again .

    5
    « Our second visit and again excellent »

    What makes the difference between very good and excellent? The staff. The hotel itself is much the same as other hotels. Our room was clean and facilities in room were standard. The restaurant food was well-presented and tasty. Breakfast was usual choices - all good. However the staff at Burn Hall (on this visit and our previous stay 2 years ago) came across as genuinely wanting to make our stay an excellent one. The cheerful 'good morning' we got as we passed the room service staff in the corridor and the waitresses who had little chats with the guests are just two examples of the friendly atmosphere created by the staff. At breakfast, a waitress immediately offered to replace my toast when I said it was a bit overdone. Nothing seemed too much trouble. Our stay was a present from our children so I don't know what price they paid but the 'deal' they got included dinner on the first night. Knowing their limited budget, I'm guessing it was great value for money. Free wi-fi in room too.

    4
    « Check details »

    If you ask for a room upgrade, make sure that you understand what is to be provided, and that it appears! Proximity to York Park and Ride is useful. Meals are very good, but limited if a large and hearty experience is not what you need. Internet compromised (if in farthest room, or if hotel is full?) Staff superb

    5
    « Birthday Trip »

    The Burn hotel is set in pleasant countryside just a few miles from the ancient city of York. The reception staff are very helpful. The home made food in the restaurant was excellent, in fact we ate both nights in the restaurant. The staff and service given was 100%. I will definitely visit this hotel again.

    4
    « Long weekend away! »

    Excellent stay, food was extremely good. Staff gave excellent customer service. The only negative is that when you book any hotel through superbreak the rooms are furthest away. Would love to go back! Perhaps when the weather is better.

    4
    « A very nice country hotel »

    We stayed on Saturday for a wedding the hotel is very nice tucked away down a country lane not too far from York or Thirsk .the wedding was in the hotel it was very nice the service the reception all the staff were excellent .breakfast next morning good just enough Would have liked more choice but I have been spoiled stayed in plenty of premier inns and the breakfasts are great .the room we had was fine for the one night just small standard but it had a very large bathroom all in all a nice stay .just a little thing the room was very cold as we arrived at 2pm I rang the reception to ask if it could be turned on I was informed it was on a timer so I never made a fuss and I think it came on at 6pm and seem to be on all through the night so a bit hot for sleeping .would we stay again yes .

    4
    « Great deal »

    We spent a short break for our anniversary and got one of the special deals with included tickets for castle Howard and the birds of prey centre.It proved to be great value,room was small but comfortable and staff very helpful.Food was hearty and portions generous, afternoon tea was very good indeed.The internet was difficult to pick up but on the plus side the Birds of Prey centre was next door and was excellent with a wonderful array of owls.Our free tickets to Castle Howard gave us a super day out and the hotel is very convenient for the city centre

  • 5
    « Mr »

    Great value for money highly recommend, nothing to fall, breakfast was amazing and staff are good , location is excellent and easy to get around to nice areas around , very clean, vlaue for money, . Looking forward to coming back again . Car park is available as well, which is an extremely useful things, going in summer will be very useful

    4
    « Excellent Value for Money Hotel »

    Ideal for a short break would definately recommend this hotel as very good value for money the hotel was very pleasant the staff were extremely helpful and very friendly we will definately stay at this hotel again in the future if we are visiting York

    5
    « A Real Gem! »

    Just returned from a two night break at this hidden but easily accessible hotel just off the A19 ten miles from York. We arrived to a friendly welcome and given a very clean room with large towels, always a plus. We booked through Superbreaks and enjoyed an inclusive dinner on the first night (ate there the second night too). The food was excellent with comforting portions and the chef needs a special mention as even though the menu choice isn't large there is something there to suit all tastes. I would say this hotel offers value for money for a short break in York and surrounding area. The hotel is in a quiet location but the staff are really friendly and eager to please, service at the top of their agenda but not too busy to stop and pass the time of day with you. A great find for us and we will be back when we fancy a week end away in York again. Excellent

    5
    « Fantastic »

    We arrived to a very warm and friendly welcome. The receptionist was chatty and lovely. The room was spacious, clean and comfortable. Couldn't of asked for any more. The bar was comfortable and welcoming a little pricey but not extortionate. The evening meal was beautiful as was breakfast. We would recommend this hotel. Thank you for a lovely stay.

    5
    « Wow factor »

    Superb. Excellent meals, friendly staff. Difficult to find anything wrong. Standard room was ok but lacked drawers to put smalls in and the bar area could do with some more heat. Perhaps the fireplace could be opened up. A roaring log fire would be very welcome.

    4
    « Great 3star hotel »

    Three star hotel with four star food. Last visit stayed two nights and got one evening meal included. You can choose anything to the value of £20 so really got a two course meal free. This visit just staying one night and got free afternoon tea. Rooms basic but clean. Friendly staff.

    5
    « Brilliant stay! »

    My husband and I stayed at Burn Hall in York for one night. On arrival we were looked after by a very nice young lady who assisted us with arranging our afternoon tea. Whilst walking through to the bar, we were asked by another young lady if we would like tea and/or coffee which our afternoon tea. This was Nichola and throughout our stay she went out of her way to make us feel at home. She was very attentive, friendly and helpful and we would like to thank her publicly for making our stay very enjoyable. The hotel is very nice, well decorated, very clean and set in beautiful grounds. We will try to go back to Burn Hall at some point this year and would have no hesitation to recommend this hotel to anyone.

    5
    « We will return »

    We had a two night stay, post New Year, for a weekend break in York. 13 minutes drive to Rawcliffe Park and Ride. Beautiful grounds. ALL of the staff are helpful and friendly. Good food with excellent service. We will be booking to visit again, in summer. M&J

    5
    « Brilliant New Year »

    Six of us (three retired couples) booked the two-night Festive Break for the New Year, with an optional third free night. Naturally we were concerned after all the flooding reports - but we needn't have worried, Burn Hall was unaffected. Fron walking into reception on the first afternoon, to leaving on the last morning, we were made welcome and to feel 'at home'. A smiling friendly receptionist is always a good sign - and that is what we got. We were allocated rooms in the new wing - having asked for quiet ones, they were as far away from reception on the second floor as you can get! We were in room 303, which appeared to be the same as the rest on that corridor; a reasonable size with a VERY comfortable double bed. Over bath shower, which was efficient (We prefer walk-ins, but seem lucky to find those!), and HUGE bath sheets. Biggest we've ever seen! Bliss! Being so far from the action was a good ploy, as it meant we could walk up stairs and along corridors to work off the ample portions of food we were given. The quality of this was excellent. Breakfasts were buffet style, items regularly replaced - therefore were fresh and hot). Something not on the menu? No trouble sir, we will provide! The Gala meal on New Year's Eve turned out to be better than the menu implied (we felt that four starters, two of which contained peppers which we don't like) was a bit restricting, as was the four sweets, two of which contained chocolate. And halibut with red cabbage on the main course to us is odd! But it was all good, and enjoyable. The staff deserve an accolade. Lots of them, always cheerful, always helpful - and always happy to join in a bit of leg-pulling. None of your waiter's eye here! There were two things which did disappoint us. First, lack of seating/lounge facilities. There is a bar, with limited seating, and a large reception area with some seating - spoilt by being too cold due to the automatic doors constantly opening and keeping the room temperature below comfort level. This could (should?) be resolved by installing a 'hot-air curtain' such as those in large shops. We felt sorry for the poor receptionists. The other disappointment was the disco on New Year's Eve. Most of the clientele seemed to be, like us, of a 'certain age', yet the music was aimed at a much younger audience. Very few of the records were recognisable to us, and all to frenetic to dance to until after midnight - when frankly, bed calls! But, despite these moans, we considered this one of the best experiences of the many we have had in different corners of the UK at New Year. Oh, and we hope the bleary eyed chef we shook hands with on departure has managed to catch up on some well-earned rest! Well done all.

    5
    « Defiantly stay again »

    Stay for 3 nights over New Year. We had booked onto the New Year's Eve gala night and we could see that they had taken a lot of trouble to make the room and tables look amazing, the food was delicious and staff constantly making sure everything was ok ( particularly Francesca ) good time had. A great hotel between York and Thirsk great base for touring the area. We found the most helpful and well trained staff who could not do enough for us. The rooms were clean and had everything we wanted clean comfy bed, kettle, tv and a hairdryer, the bathroom was big and spacious with lots of piping hot water for the bath or shower, and massive fluffy towels changed everyday. The breakfast was an excellent buffet, cooked well, plenty of it and served by excellent staff. Considering how little we paid for the 3 x nights we had 5 star service. Thank you, we would recommend and would stay again.

  • 3
    « Reasonable »

    I booked this hotel for me and my boyfriend for his birthday. The food is gorgeous and very reasonably priced, the bar/restaurant staff were lovely and helpful too. The room however was very mediocre, fairly clean, the shower head kept coming off when we used it and the water took a long time to warm up.

    5
    « Burn Hall Hotel »

    I recently visited Yorkshire and stayed at the Burn Hall. The hotel is very disabled friendly. It is very clean with very friendly helpful staff nothing was too much trouble. The food was excellent and I would seriously recommend this hotel.

    2
    « Second-rate in every aspect »

    Our "executive room" was dismal and Spartan. Toiletries minimum and no table. The ceiling leaked and we were moved to the only room available--a suite--where the radiators weren't working. The staff brought in a space heater. The duvet was torn in several places. Overall this was a depressing place to stay--very basic motel --don't be fooled by photos of the older building. Christmas lunch was disappointing. Every problem we brought to someone's attention was met with a "no problem" but the fact remains it was a problem and we shouldn't have needed to constantly request help/solutions.

    4
    « Good Quality Hotel »

    We stayed two nights to break up a long journey and were very pleased with our experience, particularly travelling for the first time with a new baby. We found the staff helpful and friendly, the rooms comfortable on both nights and the food really good. The price was reasonable too. The only slight issue we experienced was that we weren't able to get hot water from the shower the first night there for our baby to have a bath, but given that it wasn't a huge problem we didn't report it at the time and we were able to get hot water the next time. The waiting staff were particularly friendly and made us feel welcome and comfortable.

    5
    « Tip top »

    Having struggled through terrible floods to reach the hotel it was like reaching a welcome oasis when we parked up. A really good country house hotel. Staff were first class, helpful, pleasant and engaging. Clearly very well trained and enjoying their jobs. The room was well equipped and comfortable. The restaurant was lovely with a great menu and first class staff. Food was freshly prepared and beautifully presented. The grounds were nice and pleasant to walk round.

    4
    « Good hotel, great value and biggest portions of food I've seen! »

    I stayed at the Hotel for 5 weeks while working within the grounds of the establishment were other organizations are based. I cannot prize enough the place and its staff. The manager and his deputy run a tight ship for sure, and the speed in which the staff work - especially in the restaurant - is remarkable. I never had an issue at all with this place, always friendly, always willing to accommodate to even the small request, nothing was to much trouble, and it was dealt with. One week while I was there, my vehicle broke down and had to be low loaded away and fixed. The staff at reception could not have been more accommodating. allowing me to use the desk phone (as very poor mobile reception in the area) and taking my key to give to the brake down driver for collection, it made what was a stressful time go without a hitch. Food: The food at Burn hall reflects to traditional Yorkshire vales - big and honest! I've never seen such portions the size of theses. Please DO NOT believe other reviews on the quality of the food - its false, the food is fantastic! Breakfast is always generally on a help yourself buffet type set up with excellent selection of hot and cold, so you can have a full English to just fruit or cereals. Tea and coffees are always piping hot and served in record time. Never had any issues with the main courses which always had a great selection on and cooked well - while not a veggie man myself, I did have increasingly the veg option (to avoid the meat overload!) and they were delightful dishes. Puddings! Blimey be warned here, the famous burn hall Sticky toffee pudding is a must, if you do see it on the menu go for it!Again massive sized portions. All in all, Burn hall is great place to stay for either business or a break away to see York or see North Yorkshire. Rooms are clean, and pleasant and maintained. Like in all hotel there are grades of rooms - I was in a standard class, and it was fine for my needs . The rooms are arranged in ground, first and 2nd floor and are in the main built as extensions to the 19thC country house front. ALL staff are, as one would expect , friendly, professional and cannot do enough for you. Food is of good quality, with generous helpings to boot and I personally cannot fault it at all, other than you have the danger to put weight on! Totally recommend this place, simple as that!

    4
    « Pleasant hotel, good value for money »

    We paid £53 for a twin room at Burn Hall and thought this was very good value for money, given the nearby Travelodge was charging £90. The hotel was pleasant, with rooms similar to Travelodge, but bigger and a few free toiletries thrown in. The room was very clean, the beds good size and comfy, and the room was warm with plenty of hot water. The public areas were clean and pleasant and the staff we encountered were friendly. The restaurant looked nice, main courses were around £15 to £20, but choice was limited, so we ate in York. The hotel is about 9 miles from York, and takes about 20mins to drive into the centre. You definitely need a car to stay here. On the plus side, you are surrounded by very pleasant countryside and it's very quiet and peaceful. There is nice outdoor space with a pretty garden, which would be lovely in better weather, and the bird of prey centre is literally in the grounds. The hotel could not be considered luxurious, but for the money we were very pleased. It's definitely a step up from Travelodge/premier inn catagory, yet cost considerably less, so it would be hard to find fault. There are some excellent deals around for this hotel, with 2 nights b&b plus 1st night dinner for £69, which would have been exceptional value had we enough time for a 2 day break We will definitely return for this in the near future. Btw, for anyone concerned about flooding, one or two attractions are closed, but everything mainly as normal. We had no trouble getting around.

    5
    « Brilliant hotel »

    I was so impressed with the warm welcome we received at this hotel, the staff are a real asset to the hotel, they are friendly and nothing you ask of them is too much, they aim to please. Our room was classed as a standard room and was more than adequate, warm, comfortable and relatively spacious, I have to say the bathroom was huge and spotlessly clean too. The food was to a very high standard and generous portions and the breakfast had a great selection. Really I could not fault this hotel. So here's my ratings on a scale from 1 to 10 Friendly service - 10 Facilities - 10 Food - 10 Cleanliness - 10 Would definitely stay here again and recommend this hotel to others.

    2
    « Very disappointing A dated, poorly run restaurant in a Motel not a Hotel »

    Booked a Saturday night dinner bed and breakfast after great reviews on Trip Advisor and as a base for York and Castle Howard. Location was fine for both, hotel was clean but disappointing to say the least. I write many reviews and would never give a poor rating if unjustified. This rating is 2 stars as it was clean, however dated isn't really adequate. the bedroom areas reminded me of something out of hi de hi, still that in itself would not have received my poor rating. It was the restaurant service and food that gives me cause to write this review. The menu is basic food to say the least, fish and chips scampi, and fried steak, nothing very imaginative. We sat down to be informed there were no specials (in itself no biggy) the starter ordered as Pate with Ciabatta and a caramelised onion marmalade. once ordered we had it brought to us with the words sorry there is no onion marmalade so we have given you apple sauce if that's ok. Ok again no big deal but there was no Ciabatta, instead a micro thin piece of what resembled the day befores cold brioche. It was bad enough to have to complain. The restaurant manager did arrive and apologise and offered to replace the dishes after a limp attempt to say that the drizzled sauce was the caramelised marmalade even though we had been told there was no marmalade. The replacements were ok, I swapped to soup. The scampi was ok but not exactly restaurant food. The gentleman next to us was heard to complain his steak was well overcooked. The waitress did inform us at the end of our meal that the manager would waver the cost of the starters which was a nice gesture but a little meaningless once you were on a dinner bed a nd breakfast deal. Ok so a poorer than expected room in a dated motel, poor dinner and poor service, which continued at breakfast time where we had been seated for around 15 - 20 minutes before any cooked food appeared as we were told they were topping up the hot food. The all looked fed up and disinterested. Fruit juice appeared to run out for a considerable time. When the replenished breakfast food arrived half the restaurant customers rushed up to join the queue as it appeared half the guests had also not had breakfast either. Definitely more of a dated Motel than a Hotel (for those old enough to remember the term Motel) Sorry to say, a very disappointing experience all round. Don't be taken in by the many pictures of a country house as the motel is dominated by an ugly 60's / 70's extension (in fairness shown in a few pics).

    4
    « Handy for Castle Howard »

    We stayed here for a couple of nights as friends had bought us tickets to go to Castle Howard at Christmas. Our room was fine if a little ordinary. We had dinner both nights in the restaurant and the food was very good indeed. The hotel main guest areas were nicely decorated for Christmas. The staff were polite and helpful. The hotel is quite out of the way but fairly convenient for the A1. Would happily stay here again. There was a birds of prey centre next door - we didn't have a chance to visit.

  • 5
    « What's not to like! »

    Our coach arrived in the dark and late but we received a very warm welcome from John and his team and were provided with hot tea and coffee and freshly baked shortbread biscuits. My room was spacious, warm and spotlessly clean. Lovely soft white towels which were changed daily. Breakfast and evening meals were tasty and well presented and used good qualit,y fresh produce. Leo's restaurant staff are very friendly, helpful and professional. On departing, both Leo and John came aboard the coach and thanked us for visiting and wished us Merry Christmas and a safe journey home. Customer service at it's VERY best

    4
    « 2nd time around »

    comfortable,clean room,bed needs new mattress otherwise great.breakfast excellent.staff very polite and helpful especially Francesca who made our stay most enjoyable,evening meal very good.seating in conservatory would be a nice touch so we could enjoy christmas lights in the evening.only certain rooms have garden view.

    4
    « Good place to stay. »

    This is a nice straighforward well-run hotel in a quiet location very convenient for visiting York. Set in the pleasant agricultural landscape of the Vale of York, it's a good base for visiting the city of York, the Yorkshire market towns, the North York Moors, the Hambleton Hills and even the Yorkshire coast at Scarborough and Whitby. The main rooms of the hotel and the gardens were once part of a splendid Victorian house and retain their original charm. The bedrooms are in modern buildings attached at the back. They are of a high standard with up-to-date facilities, decoration, central heating, smart TV,Wi-Fi, smart bathroom, lifts, etc., as you would expect in a competitive hotel. Reception is friendly and efficient, the dining room pleasant and the food is good. There's plenty of parking space and the whole place has a safe, comfortable feel. There's nothing really remarkable about this place, but it really is a good place to stay - and you won't get any unpleasant surprises!

    5
    « Great Staff, Great Stuff »

    Myself and partner stayed here before a shopping spree in York in December. Hotel is in a nice location on the outskirts of York but lots of nearby things to do. The hotels external appearence is not the best but that didn't bother us too much. Rooms were comfortable and clean. We ate in the restaurant and I can't recommend the food enough! We were a little worried as it was quiet ( I think mainly due to a Christmas party)but it was an unexpected treat. Food was well-presented and really nice. Far exceeded our expectations. Bar was nice and the drinks are reasonably priced with a few promotions here and there. The best till last....By far the best feature in this hotel are the staff. Every one of them made an effort to make you feel welcome, they were polite and courteous, good at their jobs and made you feel one of the family. Someone deserves credit for putting this team together and keeping them happy in their roles. The best customer service I've received in any hotel ever. Special thanks to Chloe and the duty hotel manager we met upon check out (sorry didn't catch his name) who were informative pleasant and polite, they really went the extra mile. Unfortunately we had to cut short our stay due to other personal commitments and the hotel even offered us our pre paid second night at a later date. Will return and would highly recommend.

    5
    « Leisure Break »

    This hotel has it all. Fabulous Staff, Comfortable Surroundings. A Goodnights sleep in a lovely standard room. Excellent for visiting York and its surrounding area. The Restaurant offered a good Menu and the food was lovely, The amount of Soup would have served an army. I really must mention the Porridge it was so delicious. Would recommend this Hotel.

    5
    « Wedding visit »

    We booked in here for a wedding we had in York the day before. Very clean and bright reception. We were given an executive room which was huge with an additional room as well. Luxurious dressing gowns were also supplied alone with a 50" TV Had bar snacks but that did not disappoint despite there being a large Christmas party in the main restaurant the food was served quickly and hot.

    5
    « Bargain Break »

    We enjoyed a 1 night anniversary treat in this beautifully charming hotel. The service, staff and food was exceptional throughout. The rooms were comfortable and decorated very recently. For the price paid we enjoyed a lavish afternoon tea selection which was to die for.

    4
    « Weekend away »

    LOVELY HOTEL FOR A FEW DAYS AWAY, quite and nice scenery, plenty of parking, we arrived booked in, reception was clean and spacious. Rooms nice and clean, went to bar was fairly full as a party was in, the bar staff was very efficient and very helpful, we asked about a evening meal which we did have steak and ale pie,which was massive and full of meat and my husband had swordfish with Greek salad which was lovely and fresh. Went back to bar had a fresh coffee.The following morning we went for breakfast we fancied poached eggs which we ordered from the waitress which she said she would put on the hot plate the rest of the breakfast was well worth the money and hot nothing was too much trouble for the staff. We was waiting for a friend to arrive as we was going into York which we did by taxi which was booked in reception, booking out was easy. I would book again even though it was abit out the way as well worth it the staff was helpful and friendly nothing was too much trouble.

    2
    « Bad back to follow! »

    the hotel is pretty dated, had everything we needed but a few bits were poor, the TV worked when it wanted to... the main issue was the bed gave both me & my wife a bad back, it was in need of a new matrass or a matrass topper, that and the pillows meant a good night sleep was not had. its also a £30 cab from city give or take so worth paying a few quid more and staying in the city if you are planning a night out, the bus route said Hume (where the hotel is) but it was 1.5mile from the actual bus stop so not a possibility

    4
    « friendly staff »

    Just got back from a weekend away staying at this hotel with a coach party, lovely warm welcome and our luggage was taken to our rooms. Our twin room was clean and spacious and we were accommodated with additional pillows and milk when we requested it. The food was lovely, although found the melon starter to be on the small side, the staff were really friendly and nothing was too much trouble, the only issue we found was that when the hotel was full, breakfast was a bit manic not having much room between the tables to move around, having said that would definitely look to stay here again

  • 5
    « Lovely People »

    We booked three nights through Superbreak for a very good price, fully aware that it was on a 100% cancellation charge basis. The day before we were due to visit a family member was taken into hospital so we knew we would not be able to go. We accepted we would lose our money but decided to telephone just in case we could postpone the booking. The hotel could not have been more helpful and said they would be happy to defer the booking for a week provided Superbreak agreed. Superbreak were surprised but agreed to the change with no additional charges. The hotel itself is very nice, our room was spacious, quiet and comfortable, breakfast was possibly the tastiest I have had in any hotel and the evening meal was also very enjoyable. Throughout our stay the staff could not have been more helpful and this helpfulness extended beyond our stay when I realised I had left my ipad charger behind. I emailed the hotel and was told it had been found and would be posted to me, which it was. We look forward to returning and would thoroughly recommend this hotel to anyone.

    5
    « Burn Hall York »

    Very enjoyable stay and only twenty minutes from the center of York. Staff were very polite and made our stay that more enjoyable. The hotel is out in country side which makes it more appealing. The restaurant is very popular with guests so make sure you book a table early the food is very good and so is the cooked breakfast. The lounge/bar is well worth visit stocked with a variety of Yorkshire Ales.

    4
    « Very nice hotel »

    There were 4 of us that visited this hotel for a one night stay. On check in the staff were very polite and were offered an upgraded rooms for each couple which was an unexpected surprise. The rooms was very spacious, comfortable and clean. The shower was a bit temperamental with the temperature but was fine for what we needed. We used the bar facilities and again the staff were very helpful and talkative when we ordered our drinks and food. Breakfast the next morning was also very nice although it did get a bit busy the later it went on and people were waiting for tables. The location was fine for what we needed, it was about half an hour from the park and ride into York. Overall a nice hotel and would definitely stay again.

    5
    « Thank you »

    This is the second time we have visited this hotel. This time we came as a family with our 4 year old grandson. Although some parts of the hotel are a bit dated everything is clean and the quality of the staff( which adds to your stay) is outstanding. From the front of house staff, bar staff, cleaners and so many others who work behind the scenes are outstanding and can't do enough for you, from finding a table to sit at in the bar when it is full to finding a screwdriver in order to fix our grandsons toy. The only complaint I have, which isn't a criticism , is that we finished up sitting on our own for breakfast in a separate room as the main dining room was full as there seemed to be a couple of tour parties in. Perhaps they should have been put in a separate room but obviously the hotel management had their reasons. Thank you for a nice weekend. Looking forward to going back

    5
    « Excellent staff »

    We have just returned from a 2 night stay with my parents and our 4 year old son and I can honestly say that as we are all very well travelled both here and abroad we have never have stayed in a hotel where ALL and I mean all the staff were so friendly and helpful. I must say that they gave the impression that they really enjoy working there and this very unusual in this day and age I haven't stayed anywhere where from reception through to restaurant/ bar staff to the maids have ever made us feel as welcome as the staff did this weekend Both breakfast and the evening meal were very good Thank you for a lovely stay

    3
    « Christmas meal »

    Working locally our work colleagues decided to book this venue for our Christmas celebration. Big mistake the standard of the food was appalling and the attitude of the duty manager was totally unacceptable. Just because it was a Christmas booking surely we do not have to accept such a poor standard of food, Pate totally unedable, vegetables so under cooked impossible to cut, meat missing from some of the plates. The cheese cake pudding was so over baked most people ate very little of it and to top it all the coffee which was included in the price many of us did not get and we asked , were told, you only get coffee or tea if you ask and one other small point they used a butter substitute. We certainly will not be recommending Burn Hall to anyone.

    5
    « three night stay at Burn hall hotel easingworld »

    With 24 people from Harrods coach holiday we spent 4 days at this hotel when we arrived at the hotel late afternoon we were greeted with tea and when we arrived at our room our luggage was waiting for us outside our bedroom it was a great experience to be a guest all the staff helpful and so friendly the food was top rate well cooked we had two coaches in the hotel but no waiting for service, I was watching the manager at meal times he had the situation well under control and would just nod to his staff w hen he could see a table needed attention the food was always hot well prepared and looked good on the plate top credit to all staff they made our stay a pleasure the bedrooms very clean plenty of hot wat I thank the manager and staff for a very pleasant stay.

    5
    « fantastic staff »

    clean comfortable room,.good food and absolutely fantastic staff who made our stay extremely enjoyable.The staff here went out of their way to make sure guests were comfortable and had everything they needed

    5
    « Lovely welcome »

    Can't fault this hotel from booking to leaving, all the staff are really helpful and cheerful, nothing is too much trouble! Quiet and peaceful room at the end of corridor, comfortable and clean. Lovely big fluffy towels, breakfast was leisurely and very tasty, plenty of choice, specials menu available for a nominal price if you wanted, but we didn't try this as plenty of choice. Hotel a little far from York where we were visiting, however, this was not a problem as plenty of park and ride places available. These car park however do close about 9pm so difficult if you want to see a film or eat late. Bird of Prey centre on hotel grounds, and although closed we were shown round by one of the keepers, it is brilliant, and we learnt loads. All in all I would recommend a stay in this hotel for peace and quiet and excellent service, we will definitely be stopping here again.

    5
    « Over Night Stay »

    booked this hotel 1st best western visited, hotel yes is clean ! through out ! food was excellent! evening meal & breakfast staff nothing a problem brilliant staff made it they all want thanking to make a short break an experience bed room couldn't fault reception staff pleasant all need a mention will call again Thanks

  • 5
    « Excellent stay »

    We had a great 2 night stay. Lovely hotel in a lovely location. All the staff were extremely helpful and friendly especially in the restaurant where the food was also very good. Close enough to York to drive or use the park and ride

    5
    « Very friendly »

    Arrived as a coach group of 44 on a very windy and wet late evening. Plenty of staff braved the wet to help us all with our luggage so we could get settled into our rooms.Had checked out some previous bad reviews and I cannot see what they had to moan about. ALL the staff were friendly,had smiles on their faces and plenty of banter towards our group of Scottish visitors.visitors. Lovely choices on our set menus each evening.The portions were Yorkshire style as well(big) but after a wet and windy day they were well received. Breakfast was more than ample with various items cooked to order,lile fried eggs.Would have liked to see the birds of prey centre next door but time was not on my side.

    5
    « Excellent hotel »

    We stayed here for 3 nights to celebrate my partner's 50th birthday as the normal hotel we use was fully booked and I am really pleased we did. All of the staff are very friendly and helpful. The breaskfast is amazing - great choice and very well cooked. We ate in the restaurant for 2 nights and were impressed with the quality of the food and how reasonable the prices were. We will definitely stay here again.

    5
    « Excellent »

    Stayed here for 1 night with friends. The hotel is very clean and bright. Our room was a good size and very clean, fresh fruit and bottled water is a great touch. The bar was ideal for a beer before heading out. Reception ordered us a local taxi which took us into York centre for £23. Breakfast was buffet, very very nice and kept refreshed constantly. The breakfast staff were very friendly with the guy in charge giving us a few funny jokes wile we ate. All in all a great stay and we'll definitely be back.

    4
    « Delightful 2 night break. »

    We booked this quite late on as we suddenly had a few days free and what a lovely surprise we had. Easy to find, comfortable bed, very clean room/bathroom, friendly helpful staff. We ate at the hotel on our first night and food was fab as was the service. It was the same again at breakfast the next day. The young chap who showed us to our table for dinner was really nice (sorry didn't catch his name) as were Mabel and Aanatolla (I think I've got those names correct). We drove the 15 minutes to the park and ride at Rawcliffe Bar to go into York from the hotel - very handy. All in all a lovely stay and look forward to returning.

    5
    « Great place to stay »

    Great hotel , plenty of parking , quiet in the countryside , wonderful and helpful staff , comfy bed and nice room , lovely food , ten minutes car ride from the park and ride to york city centre, great offer , we had afternoon tea as a freebie and we checked out on the sunday at ten o clock and they let us come back at four o clock for our free afternoon tea which was amazing , I cant say enough about this place , we will definitely go back here.

    3
    « Going back in summer ! »

    We booked this hotel under the assumtion it was close to york. It was a short drive which ended up being ok. The hotel was quite deceiving the photos made it look asif the rooms where in the old building but they were infact in an extension to the size of the building which was a shame. I would have liked breakfast to have been included so we could sit in the restaurant area. Rooms were nice. Showers difficult to set on a good temperature. The spot lights were bellowing through our window all night which become a little annoying even with the curtains closed. Apart from those few issues everything else was very pleasant. I would love to be able to come back in the summer and make the most of the big patio area outside and the grounds which we will definately be doing.

    4
    « Day out »

    Went to burn hall for afternoon tea with a friend really nice place bar staff very friendly and welcoming chairs very relaxing and comfy the large pot of coffee was nice also friend had pot of tea the sandwiches were nice all but the cheesy one not so nice but some might like it the scones jam and cream yummy and all other cakes really nice but couldn't eat them all we got it on a groupon deal but wished we had booked to stay the night to end our day out from all the shopping we did in York outlets ect worth the money

    5
    « Bowls event . Fantastic service and freindly staff »

    I went here with my husband and family for a bowling presentation. checkin was smooth. Staff very friendly. Rooms clean and spacious. Food was served piping hot and with no problems. Tasty. Breakfast was lovely. Buffet style and alot of choice. The staff even went out of their way to cook us fried eggs . Excellent service. Fourth visit and we will be back.

    2
    « Poor all round »

    From the outside the hotel has potential but once you go inside I found rooms of poor quality very tired in and around hotel . Staff had poor front desk service with one I spoke too on a lack of service in room food In bar was limited everything with chips ... Internet only worked in reception area all in all looks ok but needs a lot of improving I feel ..

  • 3
    « Food...not so good.... Staff excellent. »

    We really enjoyed our visit, BUT ... The food was at best wetherspoons on a bad night. Does the hotel have a chef or someone operating a microwave. A buffet breakfast is never a good idea,unless for a youth hostel I think the hotel relies on corporate events.

    2
    « Are there thieves on the payroll? »

    We have been receiving various emails from the Best Western franchise on a regular basis, asking us to stay at one of their hotels at a reduced rate so, decided to review our previous experience at Burn Hall Hotel. We had previously visited this hotel several times for afternoon tea, which each time was really nice, so decided to stay stay overnight. We paid extra money to stay in an executive room on the second floor but on arrival, were given a room on the ground floor and had to argue the point. We were eventually given the room we had initially requested and there were no concerns about the room, which was clean and comfortable. We ate from the room service menu and the food was delicious. Breakfast the good the following morning. NOW THE ISSUE!!!!!!!!?? I am disabled and in a wheelchair. My husband left me in the dining room after breakfast to empty the room of our belongings and put them in the car. He then came back to the dining room to help me into the car. On arriving home, he realised that he had forgotten the items in the bathroom, which consisted of my £150 limited edition electric toothbrush that my husband had purcgased for a Christmas present in 2014, his electric shaver and trimmer and his leather toilet bag that I had given him as a Christmas gift. The other items were of no real value. My husband immediately contacted the reception at Burn Hall and was informed that nothing had been left behind. How did she know? She did not get out of her chair to see and/or ask anyone. I then sent an email - totally no response. I attempted to speak to a manager but when they were informed why I was ringing, he/she was suddenly unavailable??????? I believe that our items may have surfaced in a branch of cash converters by a dishonest member of staff. Now, I expect an angry and sensitive manager will reply to this review with a condescending, scathing reply, denying that anything like thiis could happen at his hotel. WELL IT DID AND IT HAPPENED TO A DISABLED PERSON. THIS MATTER REMAINS UNRESOLVED ANY I THINK A MESSAGE TO HEAD OFFICE MAY HELP.

    4
    « Made our Wedding Day Perfect »

    We booked our wedding here after finding a very good deal for a high volume of guests. We had looked at so many places, but nowhere with enough rooms for all our guests - my husband found our deal on a groupon/wowcher site, and we booked! We stayed twice before the wedding, once in a standard double room (clean, spacious, nice room!) and once in an upgraded executive room (much bigger!). The food is absolutely fantastic, very good quality and not bad price! Kirstyn was our wedding planner and she was very helpful - she and Mark ensured our wedding day ran as smoothly as possible and we are so grateful to them! We checked in the day before our wedding and Kirstyn ran us round the rooms to leave a few gifts for our guests before they arrived. We had the bridal suite from the night before so I could get ready there in the morning, too. We were able to do up the ceremony and reception room the night before too, decorating with our centrepieces and other things we had brought with us. The ceremony was lovely - there was even a white metal archway at the end of the aisle with flowers entwined that Kirstyn said was no problem for us to use. This made our photos look great and really made a difference to the room, I love things like that. All in all, fantastic place for a getaway as York is a 20 min drive away and this is in the middle of the countryside. All our guests were comfortable and I am so proud to have had the best day of my life here. I would recommend to anybody looking for somewhere nice to stay, and for anybody considering having their big day here! Thank you to all the staff :)

    4
    « Comfortable but noisy. »

    We have stayed at the Burn Hall hotel many times and it is situated in very pleasant parkland, conveniently close to the City of York. The rooms are small but well-appointed and the bathrooms are quite large and well - equipped with the added benefit of free cosmetic products. Whether it was a coincidence or not, the adjoining room occupants were quite noisy and the hotel would benefit from some advice from Premier Inns on soft-closing room doors. the housemaids too could benefit from some training on what a 'Do not disturb' notice hanging on a bedroom door actually indicates. Nevertheless this hotel represents very good value for money and the restaurant is quite elegant with well- trained staff and wholesome food. Leonardo, the head waiter is particularly friendly and helpful as, by and large are most of the staff. We would certainly recommend this place as a perfect base to anyone visiting this lovely part of North Yorkshire.

    4
    « Burn Hall Hotel - York »

    Very pleased with all aspects of the hotel, only downside was the distance from York which proved expensive to reach via taxi. If you're looking for a hotel for a York City break without using a car then I would suggest you book something nearer.

    5
    « A most enjoyable stay »

    With our friends, we stayed for just one night but wished we had booked for longer. The wheelchair friendly room that I needed had plenty of space to wheel around in. The large bathroom, though functional, provided all that we needed. The beds were very comfortable and we had the best hotel night's sleep we have experienced in a long time. Both our rooms and the hotel were spotless and all of the staff were most attentive. The evening meal was very, very good with large portions from an extensive menu. The added bonus of a complimentary visit to the bird sanctuary in the grounds will be a long treasured memory. All in all, I could not recommend this hotel highly enough.

    4
    « Fab stopover »

    What a lovely stay we had despite having been put in the wrong room. We booked an executive double room to give us more space as we were travelling with a child .When I asked about the size off the room was told that they all the same size not true ,as we were leaving the housekeeper was in the room opposite so much bigger and would have made our stay a lot more comfortable instead off falling over each other. Apart from that food excellent and a fab location would use again but would make sure I was put in the correct room.

    5
    « Family Wedding »

    Well what can I say we came down for my brother's wedding, we were the first to arrive from Scotland out of 7 cars, we had a ground floor room with connecting room as there was 6 of us, WiFi work in rooms but not in public areas our view was the entrance of the birds of prey but has noticed some (cat poo) which was not a problem. There was 10 of us that ate on the Thursday night and we just had main course from either the special menu or normal menu and joked with the waiter ans rest of staff about portions being told they were Yorkshire portions which I have to am it they are big but we all ate as they are excellent, as we waited for the rest of the Scottish family to arrive the bar is comfortable with th large seats but the hotel must say last orders as we did have the issue as up in Scotland if you are a resident you can drink till when ever, but we did make up for that on Friday night. On Friday day of wedding breakfast was great, then when wedding time neared it was great to see everyone in their kilts and I do hope you guys took a picture of the tractor that sat outside the front entrance as it just looked at home there the wedding breakfast was fantastic was best meal I had even tastier than my own wedding the gravy was to die for and have you converted my to liking sticky toffee pudding all in all I can't rate you any higher if we come down that way again I hope to stay again. To all the staff which was the same in the days that we stayed are most accommodating. Once again Thank You for a great stay

    5
    « Great Stopover »

    We stayed 1 night for a stopover on a drive from Aberdeen to Portsmouth. My wife and I could not be happier with our decision to look for an alternative to motorway hotels. With a Superbreaks deal we were only slightly more expensive for a dinner bed and breakfast stay at Burn Hall than we would have been for room only by the motorway. The hotel is set in quiet, peaceful grounds which looked great. Our room was spacious, clean and well presented. The staff were all very happy, smart and professional. The food was very nice, dinner was taken in the restaurant and the food perfectly presented with good sized portions, breakfast was self service with plenty of options to suit all tastes. There was a pleasant bar to enjoy an after dinner drink. We certainly had no complaints and would definitely stay again in similar circumstances.

    5
    « Lovely stay, shame about the cheese board. »

    What a lovely stay. Lovely big bath towels and lovely food. The only thing that let them down was the cheese board. The food was lovely and very reasonably priced. When we asked for the cheese board, we were really disappointed. One piece of sliced cheese, a piece of Danish blue. cut into two ( Not even Yorkshire Blue) and what looked like apiece of goats cheese. Not even nicely presented. I stayed in a best western at Folkestone this weekend and just to compare, I ordered a cheese board, what a difference. So nicely presented with a bit of salad to add to the presentation,

  • 5
    « Wonderful hotel, wonderful food, great staff, great value. »

    We stayed for 4 nights, breakfast dinner included. The hotel is clean, warm and friendly. The food is great and the portions plentiful. Staff work really hard to make your stay pleasurable. We have stayed in n many hotels over the years but this one stands out. Exceeds the 3 star rating.

    4
    « Mid week break »

    We stayed at the Burn Hall Hotel from Wed 14th Oct 2015 until Friday 16th Oct 2015, hotel was set in its own grounds which were well looked after, quiet and peaceful. The hotel was very clean and well presented, good food and happy pleasant staff, the ideal place to go and relax for a few days and not too far from York, Harrogate and surrounding places. Would recommend it and certainly will be back.

    5
    « Best by mile »

    I stayed here for my 40th back in June and I loved it the grounds are beautiful the hotel is also beautiful yet modern and would recommend it too anyone who wants to get away from it all and visit the bird of prey centre while you are there.

    5
    « Peaceful hotel near York »

    Burn Hall Hotel is located a few miles north of York, and is set in grounds in peaceful countryside. There is a Birds of Prey centre located within the grounds for those who are interested in such things. (Not us). The rooms and the remainder of the hotel are kept in an immaculate condition. We stayed there for 2 nights on a bed and breakfast basis, and the only disturbance we had was the usual inconsiderate guests who appear to be unable to close doors quietly, and who talk loudly in the corridors late at night. The breakfast was buffet style with a large selection of items including cereals, fruit, yoghurt, and a good selection of items for a hot breakfast. If we return to York we will stay there again.

    5
    « The best hotel of the week by a mile. »

    Tucked away in the middle of nowhere, Hudy, is this exceptional Best Western hotel. After a previous hotel disappointment in York we arrived here today shortly after 3pm and were shown to our ground room number 105. The room was very spacious, clean and the bathroom was twice the size of the hotels bathroom last evening. We have just returned from dinner which was included in the price and the food, the belly pork, was quite brilliant. Everything about the Burn hotel is quality and our only disappointment was the fact that we didn't book 2 nights here.It may not be the poshest hotel in the world however it does EVERYTHING well. Stayed 15th October 2015.

    4
    « Staff polite and obliging. »

    Stayed two nights. Comfortable, clean and very adequate. Room and en-suite in need of a little tlc. Lighting questionable, particularly dressing table area for applying makeup! Dressing table on wall opposite window...window facing car park so couldn't draw back curtains enabling more light! However, customer service good and food also. Grounds, main areas, bar, lounge, conservatory etc., really lovely. All in all, a pleasant stay.

    5
    « Huby near York »

    This hotel was well situated for a visit to York and the surrounding area. Breakfast was a good variety and the restaurant offered meals to suit different tastes.The bird of prey centre next to the hotel was also well worth a visit. We plan to stay here again on our next visit to the area

    5
    « Enjoyable stay »

    The hotel was approximately 15 minutes drive from York but easy to find and also Park & rides handy from the hotel to go into York. Hotel very clean and staff very friendly and helpful. They arranged for us to be served a meal quickly because of tickets for the theatre and also ordered a 6 seater taxi for us to travel into York at night.

    4
    « A nights stay in York »

    A lovely hotel in beautiful grounds. We got a good bargain for 2 standard rooms. Breakfasting and bar facilities were very good. The only thing that let our visit down was the comfort of the bed of the standard room which my wife and I found to be too hard, but you can't win 'em all. The four of us would certainly go back and would recommend this hotel in Huby, just outside of York.

    3
    « Need to drive to make this hotel worthwhile. »

    Here for a weekend to celebrate my husband's 50th birthday. Hotel is set in lovely grounds in the middle of nowhere, right beside a bird of prey centre. It was lovely to sit out on patio area where there was also a lovely recessed pagoda on a pleasant autumn morning. I booked this through Superbreaks which included train journeys also, so I thought perhaps the hotel may have provisions for this. No easy access to York and back, if you've decided to leave your car at home. Taxis were £23-£25 each trip....which soon mounted up. We walked 20mins to Huby village one morning (along a very bendy country road) to get a bus into York, but these buses were not frequent and did not run after evening. (I definitely wouldn't want to even try and walk that road later at night back anyway) Our room was an ok size, but when we walked in the first thing I was aware of was an odour coming from the bathroom, of stale urine. The window was opened and the door was firmly closed, to lessen this. I was not very impressed with the décor of the dining area, a mish mosh of patterns and colours. Dinner was ok....I had scampi which was quite crispy at times.... the chicken liver pate was completely bland and tasteless. My husband said he enjoyed his ham wrapped chicken. Breakfasts were full English breakfasts with sausage, bacon, black pudding, eggs, beans, mushrooms. If you came down later for breakfast though, some things at the servery were not available to choose...... juice was left empty, pastries/croissants were not topped up, but all in all breakfast wasn't bad. Staff were friendly enough. Feel this hotel would be more suited to people travelling by car, not train........should have researched a bit more before booking!

  • 4
    « Be back next year... »

    Was here in October 2014, and here again now. Room's good, clean and comfortable. The food is excellent (never let the chef go!!) and the staff are welcoming and friendly. One suggestion for improvement: needs better Wi-Fi. Same time next year.

    4
    « Good wedding venue »

    Went to a family wedding here and stayed the night, good rooms, friendly staff and the breakfast was excellent, wedding reception was elsewhere so don't know what the rest of the food or service is like but again, breakfast was excellent, buffet style and lots of choice, a bit out of the way but some may like that, reccommended

    5
    « WORTH EVERY PENNY »

    What a great hotel .I cannot fault it .The staff, from the manager down, were excellent The rooms were good with the right amount of ventilation. As for the breakfasts , they were fantastic .The location was ideal for touring North Yorkshire . SUPERB.....

    3
    « Burn Hall hotel, York »

    Pleasant, helpful staff but wifi not reliable and heating switched off during the day (despite the rooms being cool). Lounge space limited and t/v switched on meaning there wasn't anywhere to sit away from t/v sound.

 

Getting to the hotel ...

All directions
·From: York. In the perfect location on the A19 between York and Thirsk at Huby. The BEST WESTERN Burn Hall Hotel is signposted clearly off the A19.