BEST WESTERN PLUS Swan Hotel,  Wells

4.0/5  - based on 812 guest reviews.
Sadler Street, BA5 2RX, Wells, Great Britain - See map
+44 1749 836300 +44 1749 836301

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1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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In the shadow of Wells Cathedral, the 15th Century BEST WESTERN PLUS Swan Hotel is a history-rich and character-full place to stay. Over 600 years of charm have been crammed into this wonderful accommodation, which is close to the moated Bishops Palace too! Some rooms boast original four poster beds, and we're fortunate to have a front garden with both a Cathedral view and a wonderful walled Garden Cafe! The award-winning restaurant here offers a combination of traditional and contemporary cuisine. For exceptional excursions, look no further than a trip to Glastonbury Wookey Hole Caves, Clarks shopping village, Stourhead and many other National Trust properties! Please note hotel does not have a lift however ground floor rooms and porterage is available. Car parking is on a first come first served basis. Enjoy your stay.

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Room 1

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BEST WESTERN PLUS Swan Hotel,Wells
  • 5
    « 50th Birthday Party »

    Had my 50th here at the weekend, the venue and service were absolutely brilliant. Thank you for making it so memorable, I will certainly be recommending it. The views of the Cathedral are stunning and Wells itself is just a beautiful city. I will be returning without a doubt.

    5
    « Fantastic upgrade »

    We couldn't have been more pleasantly surprised at our fortune. A fantastic weekend with a beautiful room and delightful staff who were genuinely helpful and friendly. Hotel is quirky with an amazing selection of gin!

    4
    « Pleasant and friendly stall »

    My wife and I took a short break at the hotel to take advantage of the opportunity to see the illuminated carnival in the City, on Friday evening. The room was very comfortable, the staff we met were all friendly and helpful. We had booked B&B, but had dinner on each, of our two days stay, in the restaurant. We opted for the two-course menu, which had enough choices to select from. The food was well cooked and presented. We enjoyed our stay in spite of wet Somerset weather on Friday and will recommend the hotel to friends.

    5
    « Lovely, friendly hotel »

    We stayed here for a short break and I'm so pleased I picked this hotel which is situated in the centre of Wells. Each member of staff was friendly and the hotel had a comfy feel about it. We booked for half board and the food was excellent. At breakfast there was a choice from both the Continental and the more 'traditional' breakfast menu. Dinner consisted of three courses and to be honest it was a pleasure to select from such an interesting and varied menu. The food was just superb and full praise to the chef and his team, including those working in the dining area. Our room looked out over the High Street and there was no bother with noise, even though it was market day this morning. This is an old and historic hotel which adds to the charm, so think warm, comfortable and welcoming.

    5
    « If you like quirky you are in for a treat »

    The location is very good, center of Wells convenient for cathedral, bishops palace etc. also the market and the town with all Wells has to offer. The room was spacious and comfortable, the staff were welcoming, despite a minor issue with dining time. The food I enjoyed, some unusual selections but nicely cooked and presented. However I would warn you that as a result of this being an old building some aspects are very quirky, the slalom approach to the car park, which does add a layer of protection when you are in. The stairs are interesting, no lifts, so if stairs are an issue this may not be the hotel for you? Also the plumbing can be noisy and the single glazing a little drafty. We didn't try to ask about food other than that on the menu so can't comment. All that said we enjoyed it and if we go to Wells again, which is very pretty, we would certainly want to stay at the Swan!

    5
    « quirky but in good way »

    Excellent hotel in all aspects , location is superb in the centre of Wells . the building (s) is listed so expect an element of quirky layout, and not necessarily mobility friendly if you cannot do stairs Hotel car park at the rear has a tight entrance through the building. All areas recently refurbished with destroying the character of the building Staff very friendly and helpful, I had inadvertently booked a twin by mistake but receptionist sorted a double without any hassle Restaurant food was lovely, be-warned the portions were big but everything was delicious Free internet good speed and bedroom comfortable. note Wells one way system can be a bit of obstacle dependant on which direction you have come in from !

    4
    « Swan Mews - Suite 1 »

    This is the 2nd time we've stayed at Swan Mews (which are the self catering apartments located behind the Swan Hotel - for some reason I can't seem to review the apartments seperately) I traveled to Wells with my husband and my brother to visit friends and see the sights of this beautiful part of the country. We chose Swan Mews as its not always convenient, when youre traveling as a group, to have your friends pop in and out of hotel rooms so the self catering apartments were perfect for us. Our apartment was no.1 which is on 2 levels. 2 bedrooms upstairs with ensuite bathrooms. One double room with Shower and Toilet and one twin room with a bath and toilet. Downstairs is an open plan living/kitchen/dining area with fully equiped kitchen and a dining table for 4 plus and sofa and armchair, TV and Stereo. There is also a Toilet downstairs. On both occassions we've stayed here the apartments have been clean and comfortable and the staff have always been very friendly and helpful. When we arrived we appeared not to have any hot water but only 10 minutes after we contacted the hotel reception they sent someone over to reset the boiler and show us how it all worked, so we were more than happy with that. i really enjoy staying here and would definately recomend it. No doubt we will be returning.

    5
    « Great place to stay »

    We have stayed here on many occasions including Christmas and new year. it is a beautiful old hotel but with all mod cons you would expect, staff are always so attentive nothing is ever to much trouble. The food is excellent cant say we have ever been disappointed in any way.

    4
    « Lovely place for a break »

    We were here for three nights as I was singing services in Wells Cathedral. The Hotel and Cathedral are conveniently opposite each other within a three/four minute walk. We had a very nice room on the first floor, our only complaint in this regard, was that the bedside lighting was not very good for reading. That aside we had a very comfortable stay. We eat in two other establishments in the town, our last night we ate in the hotel restaurant, the same room where we had breakfast. Dinner was very good, I had roast pig cheek to start followed by a very good rump of lamb, my wife had a very good plaice. The staff were all very willing and helpful and we had a very relaxing stay.

    4
    « Ancient and Modern »

    Stay for a few days whilst exploring Wells Glastonbury & Street. Nice room, well appointed, and a warm welcome, though the bar staff seemed to have a language barrier. Restaurant ok, though difficult to get a table at a convenient time. But our main worry were the ancient stairs; very narrow and not very safe when descending with a heavy suitcase. Strongly suggest that the owners invest in a lift!! We were pre-warned that there was a function on the Saturday night, and, yes it was loud, and yes, it was irritating; we were glad that it finished by midnight.

  • 5
    « Great hotel in Wells »

    We stayed for a long weekend in the Swan, with a very comfy room in the Coach House annex - though the creaky floor must have kept the people below us awake! The restaurant was very good indeed and we dined there every night. The hotel is very near all the main attractions, cathedral, bishops palace, market etc. We will stay there again.

    5
    « A great stay »

    Stayed here for two nights DB&B at the end of a week visiting hotels and restaurants. The location opposite Wells Cathedral is exceptional and the food is equally as good. At tonight's meal I had as good a sirloin steak as I have ever had. For sweet I chose creme brulee which contained sweet potato. I chose it out of curiosity but it was excellent. My wife had lamb both nights it was so good. Breakfast was also excellent. Staff have been friendly and helpful throughout. If we are anywhere near this part of the country again we will visit again. A great end to a good week.

    4
    « A wonderful experience but beware stairs, listed building status means no lift. »

    We had a lovely room (4) which overlooked the garden, the close and the West front of the cathedral, magical at night.The big 4 poster was very comfortable, two deep armchairs and another chair at the desk. Excellent bathroom, shower etc. No street noise and we did not hear the disco which we had been warned about when booking. Breakfasts were excellent but the staff were TOO efficient in that our "full English" arrived before we had been able to get half way through our cereal, this happened on both days We managed the car park well enough although it is tight. The Crown on the other side of the square has the same problem, they are both 500 year old coaching inns and listed. Now the 2 gripes. There is no lift, fine for us but we would like to recommend it to an elderly fiend who finds stairs difficult. The stairs to the first floor are OK but those to the second are very steep and unsuitable for the elderly.There are a couple of disabled rooms however. Again due to its age the hotel; car park can flood with consequent smell of drains which we suffered on both days. Lounge and bar excellent staff superb. Would love to go again.

    4
    « A friendly place with a great view of the cathedrial »

    Stopped of here on return from Cornwell to Cambridge. Dinner bed and breakfast for two very good value. stayed in the Cathedral suit. !!! recommend this is the room to book, indeed three rooms with a gold bath.!

    5
    « Lovely! »

    We only stayed one night and with an evening out planned we were unable to have dinner in the hotel (shame). Many hotel rooms have just one chair, inadequate in a double room. Our room in the coach house had a seating area with a table and two small but comfy chairs. The bed was comfortable and we both slept well. The bathroom was similarly satisfactory, thick fluffy towels, good toiletries and a hot shower. Breakfast in the restaurant was very good, the service friendly and efficient. The whole team were friendly and helpful. A very happy stay.

    5
    « Wonderful Stay »

    This was my 3rd stay at the Swan & I'm still as impressed as I was the 1st time. The hotel is virtually opposite the cathedral and very close to the Bishops Palace (with moat and swans) and the main square. We had a ground floor room in the Coach House which is separate from the main hotel, but only by a few steps. Check in was straightforward, receptionist was very helpful. Our room was clean and comfortable. We had plenty of tea and coffee, 2 packets of biscuits and 2 bottles of water. Breakfast was a selection of fruit, cereals and juices with hot food delicious and cooked to order. We had an evening meal in the restaurant on our second night which I felt was very good value and really really tasty; if the portions hadn't been so generous I could have eaten it all again :-)

    4
    « Great Location and Staff - Noisy Room »

    We received a very warm welcome as walk-ins on a Friday evening. All the staff were very friendly and helpful. Enjoyed a lovely beer in the bar on the ground floor. And a great English breakfast the next morning. Very nice hotel in great location for exploring the city of Wells, marred by noisy neighbours in the next room. We could hear them chatting and the noise from their shower. Shame!

    3
    « Nice, but old »

    Parking is really sketchy, but doable. The staff are super-friendly. The room we stayed in was a bit on the dingy side, and it overlooked the main street, so at night it was a little noisy. The food was excellent! But, if you are exploring the city, you couldn't get a better location!

    3
    « Great in parts »

    Let's start off with the positives. We really enjoyed our stay. The staff were excellent, the food was superb, the location couldn't be more central to Wells. Plus a very comfortable bed. There was far more to do in the area than we could fit into our stay. So why didn't I score higher? Well the room we were in (room 52) is in a small block badly in need of updating. Small room, insufficient storage, a shower that was dangerously variable and a sash window that rattled noisily during the night. Having said that, this block is going to be completely refurbished this winter, so many of these issues may be sorted. One thing that probably won't be sorted is the car parking - it's tight to get in and out, and there are fewer parking spaces than rooms. In our 7 night stay, there there was only one occasion when we couldn't get into the car park, but this might be more of an issue at busier times. There was one night with a function with a disco. The music went on to around 11:30 pm, however we were told about this at the time of the booking, and it really wasn't an issue.

    4
    « Great staff; lots of food; noisy room »

    Really friendly, helpful staff and a hotel cat named Snowball - good start. Food in the restaurant is good and the potion size I had was massive (an aubergine stew with pasta), certainly defeated me. Delicious though. Veggie breakfast was good too. The hotel obviously old and therefore the floors are uneven and creak, a lot. The room I had, 59 in the Coach House, overlooks the High Street and there is quite a bit of noise from here too; no double glazing noise insulation here. A little sleep deprived. There is a large car park to the rear but the access is tight, with dog-leg entrance so be careful if you have a larger car.

  • 3
    « Curate's egg: great location and innovative food but dingy and noisy rooms »

    We had a two night stay with friends and went with sensible expectations of the standard of the hotel. In the end we were pleased and disappointed in equal measure. The location right next to the Market Square and the main visitor attractions was ideal, but it's difficult to see how anyone could find the rooms (we had booked superior rooms) anything but dark and slightly oppressive. Surprisingly for an old building, the walls were paper thin, so we could hear our Japanese neighbours conversation clearly when they came in at 01.09 in the morning although they didn't raise their voices. The one major upside is the food. Our room rate included dinner and we enjoyed two really excellent meals with unusual dishes and flavour combinations, all cooked to perfection. Standout dishes were grilled plaice on a bed of samphire and tasty Jersey Royal potatoes, slow cooked Pork Belly with a chorizo and three bean ragout and Rump of Lamb. The Guinea Fowl was also good. The staff were as variable as the rest of the hotel experience. Inexperienced, under-trained bar staff but top class receptionists and brilliant waiters. The car parking is limited and awkward to access for large vehicles. One serious word of warning: check to make sure there is no event at the hotel's function suite before you confirm a reservation. We didn't and endured a hideous two hours after dinner on the Saturday evening, when our room was literally vibrating from the heavy bass of the disco music. We weren't warned (which the staff said we should have been) and there were no management staff to complain to at the time. But to be fair, we had a grovelling and sincere apology the next morning and we were not charged for the room for that night. Good management, just twelve hours too late.

    5
    « Great location with a wonderful view »

    We stayed for one night and paid extra to upgrade to a Cathedral view - definitely worth it ! We had a large, very comfortable room with a big bathroom (shower over bath) and were pleased to have 2 very comfortable chairs so we could enjoy the great view of the West Front of the Cathedral - wonderful and better yer when floodlit after dark. After Evensong (service beautifully sung by the Girl Choristers) we had a very tasty dinner - most enjoyable. Breakfast the next morning (we had been warned) was frantically busy but we were served very quickly with an excellent breakfast. We were lucky to find a parking space at the hotel on such a busy night but I think there are other car parks nearby.

    5
    « reunion »

    city centre, ideal didn't have to use the car once. very comfortable & welcoming hotel. Perfect situation to visit cathedral & bishop's palace.. Our group have been meeting each year for 20 years. This has been one of the best hotels for our purpose that we have stayed in.

    5
    « Lovely place, lovely staff »

    Spent a few days here recently with friends I made many years ago whilst Teacher training. We has 4 twin rooms, all beautifully furnished and comfortable. We had a half board deal which was excellent. Breakfast, a wide choice, was enough to keep us going through the day with just a coffee and cake mid afternoon. The dinner menu was delicious with opportunity to not repeat choices, unless it was a favourite, on every evening. The staff were efficient and friendly. Positioned immediately opposite the cathedral and near the main shops an ideal situation

    4
    « Historic coaching inn brought into the 21st century »

    A quirky hotel with lots of history that retains its charm whilst having been brought up to date. Very friendly & efficient staff. Food of a high standard especially the breakfasts. With a building of this age you have to expect creaky floors etc but it adds to the charm

    5
    « Short stay »

    Stayed with group of seven friends for reunion. The staff were very friendly and helpful. There was a good choice of food on the menu. We had the Bed breakfast and evening meal option. Very good value.

    5
    « Lovely Weekend Break »

    We booked a room for a weekend in Wells and could only book a twin-bedded room on the Internet. On arrival we queried if there were any other rooms available and the reception could not have been more helpful. We were given a room in Swan Mews, one of the lovely little self-contained apartments. It was very good, comfortable and clean and had everything we needed. The staff were very friendly and helpful and the "hotel cat" was gorgeous! My only grump if I had to have one is that the breakfast seemed quite pricey but as we didn't try this possibly it was worth the money? However, there are plenty of places in Wells where you can enjoy a breakfast at a much cheaper price. A lovely stay in a beautiful city and would definitely return. I was very impressed with the helpful, friendly staff.

    5
    « perfect view from a beautiful place »

    You can understand why this is a Best Western Plus. Great Food , Nice place to stay in a good location to tour Somerset. Definately going to return. Stayed in the Coach House which is off a small carpark to the rear of the building. Quaint and like a row of cottages. The 3 day Leisure break, Bed ,Breakfast and evening meal is worth every penny.

    1
    « Absolutely dreadful »

    The worst hotel for the money I have ever stayed in in the UK. My room cost £140, and I as I write this at 10:30pm I can hear the thump of the hotel's disco and the shrieks of drunken revellers as though they were in the next room. I am on the top floor of the hotel up 2.5 flights of stairs and according to the front desk,'as far away as it is possible to be' from their function room where there is a disco tonight. I assume that the owners try to run functions of this kind as frequently as possible. I am apparently as far from the disco as possible. And it is appalling. So I advise everyone to avoid the Swan if you want to get to sleep before midnight. My room is dingy in the style of a 1950s boarding house, with old and tired furniture. There is no lift. The wifi is unusably slow, with a spectacularly irritating login, which does not remember you, and therefore requires their tediously complex password to be entered in each time - in your browser. The room is full of officious little pieces of laminated card with instructions on. The tiny TV can only be seen in bed by tuning your head at right angles. This was the only hotel room available in Wells tonight. I just had a wonderful and uplifting evening listening to the cathederal choir. My memory of that has now tainted by this overpriced, noisy, dingy apology for a hotel. Next time, if this is the only option, I won't go to Wells. Just dreadful. Dreadful.

    3
    « Lovely food, creaky rooms! »

    For people who are not bothered by creaking noise when people are moving around, and feel this adds to the character of a hotel, this would be the perfect place for you. Unfortunately, this was not a good nights sleep for myself and my husband due to the noise from people walking around in other rooms (although we did unfortunately have very loud and inconsiderate neighbours- which is not the hotel's fault). The building is listed so the hotel were very open about their lack of control around the upgrading of the building, which could result in some noise and temperature issues (as they are not allowed to install air-con). As a light sleeper, I would ideally liked to have known this before booking as paying a fair amount to stay in a hotel where you don't get enough sleep, isn't really acceptable for me. Like I said though, other people will likely not be as bothered by this as I was. Food was fantastic, good portion size and excellent quality. Service was very good too and the hotel is situated perfectly across from the Wells Cathedral. Therefore, everything the hotel had power over, was positive, I just feel that people should maybe know the type of hotel this is (in terms of its age and ailments!!) before booking in order to reduce disappointment.

  • 4
    « Fantastic Cathedral suite with noise from the street »

    I got the Cathedral suite which consist of 3 large interconnected rooms (plus toilet, double shower cabin and a little extra room. One room had an antique big bras bath tub in the middle and a big mirror. Imagine this is the perfect place for a wedding couple with a bottle of Champagne. One room had antique furnitures including a big wooden turn table. The bed room was nice as well. From the windows You looked straight across the lawn to the Cathedral. Despite all the luxury the windows were old fashioned single glas and were poorly insulated so I woke up early in the morning as the traffic noise made it impossible to sleep. I guess You might need a lot of Champagne...

    4
    « Lovely Central Setting »

    Picturesque City of Wells, the Hotel is in a prime central spot, great for sightseeing and shopping. Old World both inside and out, but with modern facilities both in rooms and public areas. Great conference and meeting areas, service is great, fabulous food too!

    4
    « Generally very good, some noise issues »

    Found this hotel to be of a generally high standard with good facilities and excellent cleanliness. The restaurant is very good, with an excellent selection for breakfast and the evening meals are equally good. However, there are issues with noise in some rooms. We stayed in room 58 in the Coach House, which overlooks the High Street, where some shops have noisy late night and early morning deliveries. In warm weather, it's a choice of having the windows open to cool the room and suffer the noise or the windows closed to minimise the noise but with the room overly warm. The internet wi-fi connection was unreliable in room 58, perhaps because the room is far from the main part of the hotel.

    5
    « good hotel and food »

    The hotel was clean, staff helpful and the room large and a fantastic view of the cathedral. We stayed in room 40 which I recommend if you want a view. The food was excellent and good value for money.

    3
    « Mews cottage at the rear, very nice! »

    We stayed here for two nights for a wedding we were attending. Our mews cottage was at the rear of the hotel adjacent to the car park. It was very pretty and nice and quiet. The cottage was clean and modern with kitchen, bathroom, two bedrooms and lounge/dining area. The only complaint I have is that the corner unit seating was a beige colour and was heavily stained and in need of a good upholstery clean. The hotel was opposite the cathedral, which was very beautiful. We would definitely stay here again.

    1
    « early morning call? »

    well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the kitchen.but if it didn't cool down later we could change,however when you get in late in the evening you really don't want to .so we opened the windows and left the rather thick duvet off.wakened at 6.am by someone sweeping outside with the broom knocking against the wall.i asked politely if this was appropriate at this time of morning,the answer was,well it has to be done and its nearly finished, he then carried on.not good enough,breakfast was good with very good service but we wont return

    4
    « Great food »

    We were here with a tour group. The room was noisy as it opened up to the Main Street. The food in the restaurant was wonderful. The service was great. The towels and linens In the rooms was top notch. Some people in our group had rooms that did not have a problem with noise since they faced the back of the hotel. Getting luggage to the back rooms is a long walk. Be prepared. Nice hotel.

    4
    « Classic Rabbit's-warren coaching inn »

    Characterful, charming and great location in cathedral town. Good night's sleep but only after an over-amped wedding reception had finished at midnight...should the hotel provide ear plugs, or better, notification when making a reservation?

    5
    « getaway »

    amazing hotel. room 41 was stunning would recommend if you want a cathedral view. slight problem room did smell smokey especially husbands pillow even tho hotel non smoking. Palace gardens is a must also the oldest street in europe. dining excellent but a little rushed didnt have long in between courses also started to lay tables for breakfast whilst still finishing dinner. snowball the resident cat lovely.

    2
    « Sleep deprived »

    We booked for two nights on a hot and humid busy summer weekend as we had a family funeral to attend and it was all very last minute, as these things can be. We asked for a quiet superior twin room as I am a light sleeper due to back pain after spinal surgery, and few or no stairs or steps. We booked on the phone and were offered rooms in the coach house. Is it an annexe? 'no'. Is it separate to the hotel? 'no'. It sounded odd, but I took their word for it, only to find that it was of course separate, and for me, a difficult walk from reception, down stone steps, up stone steps then into the building and many more steps and corridors to arrive at a dismally dark and very dank smelling room. It was furnished with ancient rattan furniture and had a small window looking nowhere. The floors creaked loudly and I couldn't face sitting in the room, let alone living in it for two days and nights. there was nowhere to sit together in the room and the tv was tiny. However, on refusing the room we were offered another one, (god help the late arrivals whose room we'd been given). The second room was slightly lighter and a little better furnished and slightly nearer the stairs, though still in the coachhouse with all the stairs and ups and downs and creaks. However, the bathroom smelled of urine, though this disappeared after being flushed several times. For nearly £190 a night, room only, we were paying for 'history' and a central position in the town. Two beds and one bedside table? Thick cheap unyielding duvets in high humid sultry summer? (though they willingly brought me a sheet and blanket when I asked)...but not at this luxury level, this is the sort of detail that shouldn't be on offer, poor lighting, not enough sockets, apalling internet access with lines dropping every ten minutes, and don't try using your mobile if you're on O2 by the way. So, unfortunately, the disadvantages outweighed the charms of being in an ancient building. Clearly the chain that owns the hotel hasn't invested in the detail of the place, parts of it have been nicely/stylishly done up at some point, but it's not user friendly in the coach house, though the rooms we saw were a fair size and had a little room to use for a wardrobe/cupboard for the tea making tray.. We owned a listed and ancient hotel many years ago and it was a nightmare to keep up, permissions and rules and regs for everything. But it wouldn't have taken much to repair broken floorboards and ply the floor with double screws to eliminate the incredible noise of footfalls. It caused us very poor nights' sleep. We were woken constantly by people in the building at all hours, and then we had to move around and use the bathroom, waking ourselves up more, and on and on it went. By the day of the funeral I was feeling jet lagged. We hadn't the energy to repack and look elsewhere, so made the best of it. The staff were charming, and did their best for us once we arrived, but we did feel most definitely misled, as the room was in an annexe, in that though adjoining the hotel, which has been added and subsumed into other buildings over the years, it did not communicate with the main reception area. For the able bodied, a walk in the rain on cobbles and up and down steps is just a nuisance, for me it was a huge restriction. We hadn't booked a deal with dinner included but hadn't expected on arrival to be told that we couldn't dine at the hotel, so had to trek around and eat elsewhere. I was also disappointed on the second day to see how sloppily the hoovering had been done in our room. Biscuit crumbs stayed in place over the entire stay. Not really joined up in any way at all. Who inspects the rooms periodically? Where's the managing? As some reviewers have been delighted with their rooms in the house, it might only be the coach house which has these problems. Wells is a sweet place and evensong at the cathedral and a Lovington's ice cream afterwards were most enjoyable. I was fortunate to have my disabled badge and parked near the coach house but be aware the car park is pretty small and you may have difficulty finding a space.

  • 5
    « Our Wedding »

    Me and my new husband celebrated our Wedding here on Saturday and what an amazing day we had. The newly refurbished functions rooms were absolutely magnificent and made the setting of our wedding breakfast perfect. The food was delicious and of high quality. The service from all the staff was outstanding. Food was served quickly and efficiently. We stayed the night in a beautiful room which included a four poster bed with a view of the Cathedral. The room was clean and tidy and had everything we needed ? fan, tea, coffee, bottles of water etc. Breakfast in the morning was also very good and we could not fault it. We want to say a huge thank you to the manager Mark Tobin. Weddings can be very stressful for the bride what with everything to organize but with Marks help and guidance and taking control of the day meant I could spend time with guests and finally relax. He did an amazing job and I could not have done it without him. Nothing was too much for him. We would highly recommend the Swan Hotel for all types of celebrations. They are very welcoming and offer an excellent service. You would not be disappointed. Best wishes The Newlyweds

    4
    « Bank Holiday Lunch on the Sunny Terrace »

    This really is a stunning location for lunch in Wells. The beautiful Terrace looking out over Wells Cathedral is fantastic. For lunch we had burgers / fish cakes which were very good and all home made - delicious. The service was questionable and quite poor. The table number got confused, bills got confused, everything was sorted out in the end, but overall a very nice experience. I will return.

    4
    « Historic building in beautiful city with views of Cathedral »

    I saw this hotel in a Best Western magazine when staying at another property and was immediately attracted to the style of building and location. I wasn't disappointed. A really quirky old building with character. I had a room in the main building facing onto an internal courtyard. No view as such but it was a nice room with creaky floors and a nice bathroom. Mind you, when I came to have a shower in the morning the plumbing showed it's age. Hot water was a bit scarce and pipes whistled and groaned. Lucky I don't mind a lukewarm shower! All the staff were very friendly and helpful and breakfast was nice. My room, no 2, was quite noisy when there was a function on in the afternoon. The courtyard acted as an amplifier so that I could hear complete conversations which drowned out TV! Having an afternoon nap was nigh on impossible but thankfully the event finished early evening, If it had a been an evening event I think it would have been impossible but perhaps they don't let the room then. There is a car park which had plenty of room when I was there. It's a bit tight getting in and out due to age of building so cautious approach is needed! Wells is a beautiful, small city and the Swan is right in the centre of it with amazing views of the Cathedral across the green opposite the Hotel with a terrace for outside drinks and food. Don't miss the beautiful Cathedral and Bishops Palace, both well worth a visit. Thoroughly enjoyed my stay.

    5
    « Wedding Reception »

    We celebrated our daughter's wedding this weekend. What a marvellous setting with views of The Cathedral. We were lucky with the weather and could make full use of the patio area. The room for the reception was laid out beautifully. The wedding breakfast was first class. Served very efficiently. We stayed overnight and our room was very nice and had all that we needed with lovely finishing touches. Breakfast in the morning finished off our wonderful stay. Especial thanks to the manager Mark Tobin for making it a fuss free, streamlined event and for giving us the confidence to leave the organisation in his capable hands. Mark runs a very good team.

    5
    « Fabulous!! »

    Came here for a family wedding, the reception room was set up to such a beautiful standard. All staff were more than happy to help with any request, nothing was too much trouble. The food that was served was really lovely too! Would like to mention the manager Mark, he made the entire weekend run like clockwork! The rooms we stayed in for the night/weekend were just as stunning! Loved the decor and was supplied with all you could need. Overall a wonderful stay! Couldn't ask for more. Would highly recommend and will definitely be returning ourselves!!

    3
    « Great Food and Location - shame about the room »

    Right in the heart of Wells - great walled garden or front garden with view over the cathedral green. Meal in the evening was delicious , lounge , bar a little uninspiring but perfectly adequate. However the room was really hot and stuffy no air conditioning Tiny little fan in room but this has to sit on the floor due to uncnvienient socket locations therefore was useless. Managment should consider floor standing fans if the only place for them is the floor ! Areas of threadbare carpet old and crusty furniture (not antique as implied on the website) green ren and burgundy colour combo not seen since the 80's. Giant cracks around the window. In fact room 32 looks NOTHING like any of the room type photos depicted. Although the room was spacious the bathroom was tiny! Over shower bath hard to get into as the ledge seems higher than normal and not much turning space once in. For the money the room was really poor and if not for that would have scored 5star What a shame - how does this get a plus rating - of of the worst BW rooms I have ever stayed in ? P.s. The staff were all wonderful and very attentive

    4
    « Lovely staff »

    The staff couldn't have been more helpful. They were all enthusiastic, friendly and professional. The hotel is pleasantly decorated and clean. Everything worth seeing in Wells is within a few hundred yards and so the hotel is perfectly placed for a short break. We visited when the weather was hot and were thankful for the fan in the room. There is a car park at the rear which is entered via some tight corners so beware of your wing mirrors!

    4
    « Lots of character »

    Old hotel in the historic city of wells, view from the front of the hotel is of the stunning cathedral, inside, has plenty of character and is comfortable. What makes the place special apart from location and view, is the staff and management, who make you feel special and welcome from the moment you arrive (thanks guys) Negatives: limited parking and the cities one way system, and as we booked very close to our stay, only a twin room available, and on arrival, no reservations available in the restaurant!

    5
    « Great stay for family celebration »

    Our 4-poster room with view of the cathedral was wonderful. The hotel provided rooms for our (adult) children which they also loved (although, obviously, not as good as ours!) & reception booked them in efficiently and with good humour. Food was lovely and served well even though our party of 8 ordered at the table - and we were all seated at the same table for dinner and managed to get our own table to breakfast the next day. Reception were lovely, both during the stay and in our phone calls/emails while planning. For us, the stay was pefect and only marred by insufficient parking for one of our 3 cars (daughter had to get up early and move her car to avoid a fine) and by choosing the cheapest champagne to drink on the terrace - next time I'll splash out more or stick to Prosecco! We were a little suprised, also, to be unable to find a safe in the room - we didn't ask at reception but I assume that they had one there we could have used. Staff offered to carry our bags to our room as I don't think that there is a lift ... I'm not sure about this but check if it is essential to you. And Wells is a beautiful city ... wherever you stay go and visit!

    3
    « Great location, but some updates required »

    We spent one night at the Swan. Access to the car park was a challenge as you had to negotiate through a narrow passageway between the two parts of the hotel building! Check in was efficient, apart from a resident cat who jumped on to the counter! Obviously the hotel is quite old and a protected building, so the decor is in keeping. It had been a hot day, and our room (17) was above the kitchen. The room was stifling. We opened the windows and ran the fan provided, but it just moved hot air. There was a 10.5 tog quilt on the bed. In the end we removed the duvet and just slept under the cover. (Our previous evening was spent in a Premier Inn who provided a separate double sheet as an alternative to the duvet) The lights in the room had large dark shades, which made it dim and difficult to read. Nice touches in the room..safe operated with room key card, ironing board, coffee etc. and biscuits, Bathroom and toiletries were adequate, but again stiflingly hot. The in room guest info explains air conditioning is not an option due to the protected status of the building. Breakfast was OK. Cooked options and cereals, fruit, yogurts, pastries, etc etc. Special coffees were additional charge. The location is excellent, opposite the cathedral and the city centre on your doorstep. Checkout efficient.

  • 4
    « Directly opposite a magnificent cathedral »

    We had to find a room on a Friday night with short notice and were very lucky to get an apartment in the mews behind the hotel. The hotel has had various famous guests over time, such as Winston Churchill. The cathedral is a must see, and this is literally across the street. The town is very pleasant. The bishops palace is here, and as we were there on a Saturday morning, there was a lively market. We enjoyed walking around the town to see lots of old and interesting architecture. There are not too many tourists, and it feels like a real place. Our apartment was average. He could have used a little fresh paint, but it was clean and we had two bedrooms, a kitchen and living room for a very reasonable price. We also ate in the little pub in the hotel, and they were very careful to make sure my food was safe for my food allergies. They talked with the chef, and got together a very good meal for me. In general, everyone with whom you dealt, at the front desk and the bar were polite and friendly. Next time I hope to stay in the main part of the hotel, because from what I could see, those rooms looked terrific. Still, for traveling as a family, the apartment worked well and we were very happy we stayed here.

    2
    « The Swan Hotel, Wells »

    On the outside this hotel ticks all the right boxes.However on the inside there is poor internet (slow), no air conditioning,shower is hard to get right. To much hot water and not enough cold water. The food was better outside the hotel than in..

    5
    « Fabulous Wells Hotel »

    A wonderful period hotel that has been sensitively modernised over the years. Staff were extremely friendly and helpful. We didn't eat in the restaurant, but the bar snacks were super and it was a real treat to have top quality local ingredients cooked to order for breakfast. And the location couldn't be better; the terrace looking out towards the West end of the cathedral is something else.

    4
    « Charm, location and a lot of stairs »

    First of all, let's talk about Wells. Its interesting that when you type in Wells into the location for a review on TripAdvisor, this Wells does not show up and that is part of the beauty of Wells. A lot of people bypass it because its a little difficult to get to, yet it is one of England's treasures and because most people don't know it exists, it is unspoiled and beautiful. There is a magnificent medieval 12th century cathedral and Bishop's Palace and many quaint streets, surrounding by wonderful countryside and its close to mystical Glastonbury..... why aren't you there yet? Now to the Swan, it is right opposite the Cathedral, it's very old and very charming and has a lot of stairs. This is not a modern hotel, so the showers are not that easy to use, there is no elevator BUT, it's cool, its opposite the cathedral ( I may have said that before) and its in the heart of England's smallest and bets preserved old cities. The food was good, especially breakfast, the beer was good, although the bar lounge was drab, but you can take your beer outside and sit in the beer garden, which is by the way, opposite the cathedral - fantastic! So, be brave non Brits, drive your car down those beautiful narrow roads and Wells will open up before you, stay at this hotel, slow way down and take it all in. It's a wonderfully peaceful place and so full of old history and beauty.

    4
    « Well situated »

    Historic building, so all the usual things associated with that. with A little noisy, but very warm so our windows were open - and a mid-week wedding didn't help! Excellent, friendly staff. Breakfast a little disappointing as we don't eat cooked ones. The hotel terrace - on the opposite side of the road - was a wonderful setting to sit and eat. Little expensive, but reasonable quality.

    5
    « More than we had asked for! »

    We spent one night at The Swan en route to Dorset. I had just asked for a four poster, but the receptionist said that we had been upgraded. - to the Cathedral Suite, I think it was called. This was absolutely stunning - bedroom, lounge and huge bathroom with a polished, very deep brass bath, all furnished in antique French style. I didn't know whether to expect Louis 14th or Poirot to walk in the door! It was like being transported into the past, and the furnishings were beautiful. The view from the windows looked straight over the green to the front of the cathedral. My husband is a mediaeval historian, and he was absolutely stunned. Lovely by day, but equally so when lit up at night. The suite was very well appointed and the bed very comfortable. The restaurant was good for both dinner and breakfast. The staff very excellent, and the cat gave a homely touch! In all, a very pleasant short stay. Pricing for the suite is, of course, quite expensive, but for a special occasion - a birthday or anniversary - or just for aa treat, it would be well worth the experience.

    3
    « Lunchtime visit »

    Visited the swan late afternoon with lovely weather to sit outside overlooking the cathedral. While the setting was nice the staff were not overly friendly and our sandwiches were quite disappointing. I had the bacon and Brie and it was dripping with grease so was a mess to eat and quite off putting. Shame about the food as the scenery was lovely. Probably wouldn't return for sandwiches.

    5
    « A Wonderful and Memorable Golden Wedding Celebration »

    After a great deal of deliberation and visiting hotels we chose the Swan for our event. We wanted a private area with indoor and outdoor seating for our summer celebration and the Garden Room with its terrace fitted the bill perfectly.There was space for 40 guests, including children and babies, and the hotel also provided rooms for those members of the family who wished to stay overnight. We had a lovely day, the weather was perfect, the food was really excellent and the staff were some of the best we have found in a British hotel. Our event was looked after very efficiently by Natasha who planned the event in every detail, with excellent updates as details on numbers changed. A perfect venue and a perfect day - thank you Swan for helping us to celebrate. We are most happy to recommend you.

    4
    « Best Western Swan Hotel »

    Lovely Hotel with excellent service the location is wonderful for Bishops Palace the Cathedral the market and shops. It was a very hot night but a 8'' fan was supplied in the room which we never turned off. I would recommend the Hotel to anyone.

    5
    « Quality Dining Experience in perfect surroundings »

    A fantastic experience was enjoyed in the restaurant of the Best Western Plus Swan Hotel, We both enjoy simple good food, but our experience enjoying quality tasty food cooked to perfection was outstanding. My Rib Eye Steak (med) was just perfectly cooked and so tender, my wife had the Lamb (well done) i'm sure to the chef's dismay but it too was great and juicy, the Ham Hock Pate was lovely and the fish cake was gone in seconds. To finish the chocolate brownie finished us off. A must visit if you are staying near Wells, the staff are so friendly.

  • 4
    « Great place to stay in Wells »

    The Swan has a great ambiance and the rooms are large and comfortable. The restaurant is very good too and it makes sense to dine there, since the town closes down at night, after the day visitors leave. Typical for an older hotel like this, it has no elevator and you need to climb the stairs to get to the upstairs rooms.

    5
    « Outstanding service - brilliant staff, incredible location »

    We took a large group and held a party there over 2 nights. Every single person was full of praise for all of the staff who could not be more helpful (especially Lena - a true star), the food which was superb, and the general ambience. With an added extra - you can almost touch the front of the beautiful cathedral. We stay in many hotels and wholeheartedly recommend this one.

    4
    « Great location, beautiful room, Lovely staff »

    I visited the Swan as part of an organised activities workshop associated with my business, staying for 6 days/5 nights. The outstanding thing was how friendly, helpful and accommodating the staff were. My room was large, beautifully appointed, and with a good sized bathroom, but rather warm at night! The location could not be more central to Wells and has an unrivaled view of the Cathedral from the front of the hotel. There is also a lovely courtyard and garden room, though the latter is sometimes used for functions. As an old coaching inn that has expanded into the neighbouring properties, the accommodations are 'quirky' and there are quite a few odd steps here and there. My travelling companion's room was in another arm of the hotel and was smaller though still nicely decorated and clean. One warning: the access to the car park uses the old coaching routes through/under part of the hotel itself and has two 90 degree turns with restricted width. Though I saw delivery lorries using the route, be prepared to either need to know how wide your vehicle is and be confident in manoeuvring it, or park up, go to reception and ask for help!

    5
    « Honeymoon Weekend »

    We booked the Swan for a short honeymoon break and were not disappointed. Many thanks to the hotel management for allocating us a room at the front of the hotel overlooking the Cathedral which included a four poster bed. It was a very nice room, very clean and met all our needs - just perfect. We ate in the restaurant for breakfast and evening meal and were very impressed with the selection and standard of meals provided. In fact, overall all the hotel staff were especially friendly and couldn't do enough for you which we appreciated. Even 'Snowy' the hotel cat who greeted us on arrival on the reception desk was very friendly and welcoming. (I also liked the fact that the hotel notified us 5 days prior to our stay that there was a disco taking place in part of the hotel). However, this did not affect our stay and we never heard a thing. In summary, we would have no hesitation in booking again and the hotel is well recommended.

    4
    « A good choice »

    This hotel is a great location for visiting Wells. We didn't have a cathedral view room but all the attractions were just outside the front door. They have a quirky layout, with some rooms in another building behind the main hotel. We were in the main building. We had to climb up a steep flight of stairs and pass through several corridors and doors to get to our room. Staff helped us with our bags but this hotel might pose some problems for anyone with even mild mobility problems. Our room was small but our only real complaint was that it was very warm. I'm not sure why because the radiator wasn't on and it wasn't hot outside. We had the fan running the whole time we were in the room. The food in the restaurant was very good, with a decent selection. Staff were friendly and helpful. WiFi connection was free but very unreliable. On the whole, I liked this hotel and would stay here again.

    5
    « Wells Somerset »

    We have just had a 2 night break ( min -wed ) in Wells , staying in the best western swan hotel in wells . We have had the most amazing break . Wells was more than I had imagined it would be , so beautiful, and every view seemed to have the striking cathedral in . It is the smallest city in this country but amazing . Well worth a visit in the cathedral ( especially as the temperature was 33°) and Bishops palace , within the most is a must , especially if you love gardens , there is a superb tea room there too . Our hotel over looked the cathedral and was very nice . No air con though as listed building . They did provide fans but still uncomfortable at night . We thoroughly enjoyed our stay and definitely plan to go back again .

    5
    « Stayed for one night - 2 rooms when moving house »

    Great hotel central location Service great Note no lift to other floors but staff were great to assist Staff always willing to help Allowed me to leave a car in car park longer than normal due to moving. Ok they had no issue on volume Thanks to Matt on reception who couldn't do enough to help

    5
    « The walled garden cafe »

    We dropped in for a very late lunch yesterday and were absolutely delighted. It is a lovely little terraced area, nicely tucked away. We were warmly greeted and were quickly rewarded with superb food. My burger was the best i have had any where and my wife was equally please with her meal as well, the chips were also delicious.

    5
    « Stunning location with extremely good levels of service »

    Unfortunately we only stayed at the Swan for one night - we could easily have stayed much longer as the staff were extremely helpful, the rooms were gorgeous and the food delicious. An ideal location for exploring Wells and great to sit in the bar with the stunning view of the Cathedral. Would go back in a heartbeat

    4
    « Short Break »

    An excellent midweek break at a Hotel with very helpful, courteous and friendly staff. It is what it is, an old Coaching Inn and not a modern hotel. We stayed on a Dinner B&B basis, the food and choice ware very good. Lovely sitting in the little terrace garden across the road enjoying a refreshment watching the world go by on the Cathedral Green. As others have highlighted the Car Park is more designed for coach & horses rather than modern day vehicles !! Our room was in the Coach House, adequate facilities for a short break. Walking distance to everything in Wells, the Cathedral and Bishops Palace are worth a visit. Lovely midweek street market ( Wed ) just round the corner from the Hotel

  • 4
    « Good hotel in centre of historic Wells »

    Big sprawling old coaching inn in the centre of Wells close by the cathedral. It has clearly been expanded by buying up neighbouring hotel and other buildings to create a varied mix of accommodation and facilities. Useful to have car parking in the centre of Wells and you need to be careful entering and leaving through the narrow entry! We had a comfortable room in the "second" old hotel (now called the Coachhouse) which was very nice but overlooking the High Street and as we discovered very noisy first thing in the morning when the dustcart arrives at 5.30 followed by several other delivery vehicles! Try to avoid these rooms unless you like an early start. We had an excellent dinner in the restaurant and the service was impeccable. Very good breakfast too. A very convenient hotel for a visit to Wells.

    4
    « Great Stay! »

    The Swan is a great hotel in an absolutely amazing setting. The hotel is in the center of Wells with gorgeous views of the Cathedral, especially from their terrace or bar. The staff were extremely friendly and helpful and the onsite parking was another plus. Would certainly return to Wells and the Swan.

    3
    « 2nd visit. Ok but could be better »

    This is the 2nd time I have stayed in this hotel, the first time we just needed a hotel that was nearby whilst on transit to somewhere else, this time I was actually visiting and staying in Wells. We had a good check in, staff we friendly enough and pleasant. The room we were put in wasn't particularly in a good location of the hotel, we didn't have a nice view and the room smelt a little fusty. We asked if we could change rooms, reception were accommodating, this wasn't a problem for them and were given the choice of two others to look at. We chose one in the Coachhouse, which is a separate building to the main hotel. The room was nice and clean, spacious and we had a good size bathroom. The view wasn't brilliant but was better than the room we were given initially,(I think they have limited rooms with views of the cathedral), but this didn't bother us. We did have very squeaky floorboards though in the room. The first night we just ate in the bar, the bar meal was fine, nothing to shout out about but nothing to complain about either. We had drank the complimentary water in the room and asked in the bar for some bottled water which we were happy to pay for, however they charge £4 for a large bottle of water. To me that is expensive, this is only a 3 star hotel, we have paid this in 4 and 5 star hotels, but you expect higher prices in higher starred hotels. We thought it was a little bit of a rip off charging £4 for water. What made this worse was the complimentary water in the room wasn't replenished the next day so we had to buy more water. Breakfast was fine, there was a nice selection and the cooked breakfast was ok. I would say staff were ok, not particularly that friendly, just not as friendly as you would expect when serving guests, there was no real interaction. On the second morning we arrived down for breakfast about 10 mins before breakfast was due to finish and when I asked if we could still have something warm the guy serving looked at his watch and muttered something under his breath stating breakfast finished in 5 minutes(5 mins had passed since we had sat down). Surely guests can still order at 10, everyone knows that's guests don't always finish their food exactly to the time breakfast finishes. It's not as if we had turned up when breakfast had finished or later. I can't remember the waiters name but I think he was a more senior waiter/manager. There was also no music in the restaurant in the morning which made the atmosphere a little silent at times whilst having breakfast. I have to say we felt a little rushed having breakfast the 2nd morning and we also noticed we were given milk that was left from the previous guests that had been sat at the table before us. For me fresh milk should be poured, who knows what the previous guests may have accidentally spilt into the milk. The wifi is shocking here, I'm not sure if this is the fault of the hotels broadband though or location of the hotel. But if you need to work whilst here or contact anyone via email you are stuffed. Even with the hotel wifi you are still limited and the majority of the time I struggled to get wifi, my friend couldn't get any the whole time we were here. The hotel has a lot of character, it definitely needs updating a little and some refurbishment as it's looking tired in many areas. It's probably the best in the area but it seems there is no real competition for this hotel so I guess they will have bookings purely because of that reason and also due to its location being right in the centre of Wells. Would I recommend it, yes and we would stay again but that's due to its location more than anything. I do think there are quite a few areas that the owners need to look at that could definitely make the hotel better.

    5
    « Comfort and Service »

    Just back from a Friday and Saturday night stay at the Swan . Really really pleased. Our stay included Dinner, Bed and Breakfast. Breakfasts were great. Dinner on both nights were excellent. A really good choice in all three courses. Best scallops and asparagus dish had anywhere, ever. Steak, Duck, Lemon Sole all superb. The food was excellent and it was matched by top quality friendly, thoughtful service throughout our stay . The staff were all helpful and polite, from check in, table service, bar staff and housekeeping. Whenever we passed any member of staff they all greeted us with a smile and a cheery hello. The location is perfect and having onsite parking was a good surprise. We would not hesitate to recommend this Hotel.

    4
    « Avoid paying for breakfast... »

    It is recommended to book directly with Best Western Swan Hotel +44 (0)1749 836300 for the best value. Booking.com does not give an option of excluding breakfast from the room cost. Breakfast was included with the booking.com price, however, the buffet was ordinary. The vegetarian cooked English breakfast consisted of half a tomato, one mushroom and one poached egg without any salad or toast. Tea was made with tea bags while the cappuccino was dreadful and cost £2 extra. Breakfast is overpriced at the cost of £18.95 each and we would have preferred paying for the room only if given the option. This hotel is in a lovely location with views of Wells Cathedral but many rooms actually face the back and are accessed via several flights of steep stairs. The beautiful patio garden was closed both days we were there. We had asked for a cathedral view and a king-size bed but disappointingly the hotel did not bother to contact us before arrival. We were allocated a double room at the top of two flights of stairs and overlooking the back carpark. The bed was only an English double bed which is small by international standards. The walls are thin and we could hear the occupants next door. Tea?making facilities are provided but the room was without a fridge. The sink wouldn't drain properly and gurgled for lengthy periods. The shower inside the bathtub was extremely awkward to climb into, especially as the toilet roll was attached to the outside of the bathtub. This room is unsuitable for anyone with mobility issues. The wifi was dropped out frequently and wouldn't connect in certain areas of the room. There were no arrangements for recycling rubbish. The staff were courteous but unable to assist with most matters. Snowball, the resident cat is very unruffled and has excellent meet and greet skills.

    5
    « Delightful accommodations while on holiday. »

    Check-in experience was great. Warm, friendly staff. My niece and I shared a room with 2 single bed, which was a good size and very comfortable. Beds were also comfortable and bathroom was clean and adequate. It is a charming setting and I agree with one of the reviews that it is historically traditional but with modern convenience. It was great to have Wifi in the room. We also ate dinner in the hotel dining room, and the food was very good. The location was right in the center of town, very convenient, a short walk to most shops, sites and pubs. For authentic, really delicious fish and chips (not greasy), Tucker's is just a 4 minute walk.

    3
    « probably the best in wells »

    We know the city very well so knew parking would be a problem but the entry and space ok for a large car.A steep staircase to the bedroom but a large clean room was appreciated. The restaurant is still good with efficient service.overall a happy stay in a well run cheerful hotel.We will be back

    3
    « Could be so much better »

    Stayed here for a couple of days with my elderly parents. Arrived in the pouring rain, our rooms were not on the main hotel so had to walk about 60 metres with a porter all of us getting wet, surely umbrellas could have been provided. Arrived at rooms one of which was a requested 'disabled' room as both parents on sticks it was down 5 very steep stone steps that then had to be negotiated every time we went anywhere. The room was then quite small with damp up the wall in the corner. On the 2nd night a fan heater was provided as they were cold. Surely this is not right for this type of room!!! When in the lounge for coffee all the tables were grubby when requested they be cleaned, request was forgotten then wiped with a dry tissue no help at all just spread the marks. All eating/drinking establishments nowadays use sprays and cloths to regularly clean surfaces, it's not difficult. Best Western this was certainly not up to standard and definitely not worth the money!!

    4
    « Super hotel - albeit on business - at a weekend! »

    We stayed at The Swan on a cold weekend in late March, to make a family business visit in South Somerset on the Saturday and to attend the first Rare Plant Fair of 2016, taking place that same Sunday across the Cathedral green in the Bishops Palace. It proved a most convenient location for both. Our booking made a few weeks earlier and thank goodness we had, as the Swan is clearly very popular, there being only one room choice for our requirement, on the second floor with a four poster which frankly we could have done without (not exactly kingsize, but we do appreciate why) and certainly this did not cause us a real problem. The room itself was very comfortable but the ensuite bathroom though spotlessly clean and well appointed was probably the smallest we have ever experienced to date! Although we would have liked to dine in, particularly on the Friday night of arrival, the restaurant was fully booked on both nights of our stay due to a convention of Buffaloes, who we couldn't help meeting on the stairs (there is no lift at the Swan due to its ancient building and listed status) and at breakfast, when at times we could hardly hear ourselves think due to their jolly assembly. The staff appeared to manage the whole weekend competently and with charm. The convention were clearly greatly enjoying their visit, and actually so did we. The hotel is delightfully traditional in appearance, yet certainly in the 21st century as far as facilities and style of hospitality. We will certainly hope to stay again, if we ever are visiting the Wells area in the future. Footnote: All credit and love to Snowball, the resident cat, for keeping us sane. Her meet and greet skills are second to none. She is a lovely animal and a blessing on the house.

    4
    « Excellent service on a short notice »

    We arrived very early morning and got a nice room for a decent price. Shower was excellent and the bed was fabulous! Sadly we were too late for breakfast. We hope to enjoy that next time. Parking is free behind the hotel

  • 5
    « Amazing views, historical elegance »

    My family enjoyed our stay in rooms 42 and 44. The four poster beds and antique furnishings made for a special experience especially with the majestic cathedral view from our room. Every employee was professional and courteous. We ordered room service as we loved our room so much we decided to dine in. I can't recommend this place enough. However if you are accustomed to generic commercialized sterile hotels this place will not suit you. If you're traveling visiting historical sites I can't think of what better place there would be to stay than the Swan.

    4
    « Great Stay! »

    We booked a room at the last minute and were delighted with the decision. Situated right in the centre of Wells with a scary access car park (but worth the effort as parking free) and friendly and professional staff. Our room was clean and tidy and the bed extremely comfortable with great feather pillows - best nights sleep in our two week trip :) We had the Dinner B & B deal and our supper was very good indeed. Special mention to the Head Waiter who was excellent. We enjoyed coffee in the bar overlooking the Cathedral and the dreadful rain did not spoil our visit.

    4
    « Weekend away »

    Arrived at hotel which looked really nice with a spectacular view of Wells Cathedral. Very tight entry into carpark. When we got to reception was informed we had had our room upgraded to superior. Room very nice but it had single beds as apose to double. I spoke to really plesant and helpful young guy at reception. I was informed error had been mine in original booking but he said they could give us room with four poster. Lovely room with gorgeous view of cathedral. Booked into resturant for our evening meal. Really good choice of main meals for people with wheat/gluten intolerances. Fantastic two course meal in a lovely resturant on both nights. Very helpful and plesant staff in a lovely hotel in a lovely area.

    5
    « Lovely! »

    Stayed here for the Christmas party night in december 2015 lovely hotel food was a traditional 3 course Christmas dinner was really nice rooms have a nice rustic feel and were quite roomy will be returning in December this year can't wait!!!

    4
    « Quack, quack; the best in town »

    Try, I think room 41 which is immediately over the Cathedral Suite and gives a lofty view of Cathedral Green and the building itself. The bed was comfortable. Hidden in the wardrobe were tea/coffee making facilities and a safe for any religious relics you want to keep safe. The bathroom was narrow (20th Century addition to original room), but well equipped. Staff were attentive and in the comfortable communal lounge, a good selection of newspapers and magazines were on offer to read. Decent Bloody Mary helped calm pre-wedding nerves for some. Car park, approached by a very narrow alley fills up quickly. Breakfast was good.

    4
    « Weekend break »

    Super location in this very quaint and small city,directly opposite the Cathedral,easy walk to the Cathedral and vicars close, a must see for all visitors. The hotel is hundreds of years old, but provides all modern amenities and with its own car parking. Our room 20 was a very comfortable four poster bed with good on suite facilities. The bar , lounge and restaurant provide good food and drinks at reasonable rates, also has the garden bar for alfresco dining. The staff as a whole were excellent and most helpful. Lovely weekend for us and well done Best Western

    4
    « Great Hotel »

    The best in Wells. Nice friendly and helpful staff. Good sized rooms in a building with lots of local history. Our room didn't have aircon but then again it wasn't overly warm when we stayed. We stayed in a Superior Room and perhaps the complimentary tea/coffee and bathroom supplies were a little stingy and not replenished on our second day... but overall we had a very pleasant stay The bar food is excellent well cooked and generous portions.

    3
    « Great location and service, rooms could do with some attention. »

    This hotel has a convenient central Wells location with a great view of the Cathedral from the front entrance. All of the staff with whom I spoke were friendly and helpful without exception. I stayed in room 19 which was a twin room at the rear of the property which was adequately sized and quiet. My room had no air conditioning and was very hot when I arrived. There was a fan in the room which had seen better days, but the staff found me another when I asked for one. I slept with the windows open and the fans doing their best to cool the room. The beds were comfortable. The bathroom had a very unpleasant smell and had a high sided and narrow bath (in which there was a shower) which may be challenging for people with reduced mobility. The car park was full when I arrived and I was directed to another car park some five minutes walk way although I did manage to find a space at the hotel a couple of hours later. The breakfast was average and the WiFi slow. if I was to travel to the area again I may stay here again but certainly not in the same room.

    5
    « Top class service in a friendly environment »

    We were part of a group of 34 touring around southern England, mostly in cathedral cities. This was the best hotel out of 6 we stayed in. Excellent service, good food, friendly staff, and the most comfortable bed!

    4
    « Friendly staff & surprisingly good food »

    Stayed here for a friends wedding. Thought the staff were excellent, everyone we encountered were friendly and helpful. Had dinner and breakfast both of which exceeded my expectations. Would definitely recommend staying here.

  • 3
    « Good location-older property »

    This hotel is located right across from the cathedral, which was great for our visit. It is an older property, so don't drive here with an oversize car and be prepared to haul your luggage up the stairs. Ask for a room at the back, as our room on the front of the hotel was noisy due to the street noise.

    5
    « News cottages »

    We had a three day break in one of the self catering mess cottages, great value for money and well equipped. Could be improved by a few minor details being improved upon, ie a bit of art on the walls and better lighting. Staff are all very friendly and we would definitely book again, 503,504 and 505 have an outdoor area to sit in 501and 502 do not.

    3
    « Hotel Position & Restaurant »

    Staying in the City of Wells the Hotel could not be positioned better with all local sight seeing places and shops only short walking distance from Hotel. The Hotel restaurant in my opinion is one of the best I have ever eating from and real value for money. We were unlucky to be put in a room in the coach house in which the bathroom had no window and the expel-air was not working and there was a horrible smell of urine. If staying at hotel ensure you are in the main hotel.

    1
    « Fantastic day in Wells ... Until lunch »

    We had a fab day in beautiful Wells .... What a fitting way to finish a great day with a lovely day in the garden of the Swan over looking the Cathedral. However poor service, over priced poor food put a downer on the day for us.

    5
    « Absolutely AMAZING. It's NOT 3*... It's 5*. »

    Terrific location for history and countryside alike. Beautiful building with many original features. Very welcoming, cozy and extremely comfortable. Alfresco drinks opersite the hotel within meters of the Cathedral. ALL the staff are great. Always attentive to any needs of the guest. Nothing is too much trouble, even willing to fully lay a table in the bar, if you need to get some space from an annoying group or guide that you have to suffer all day. (My apologies to all the staff for some of the group members.) As I sit here eating dinner, the bar staff are allowing a guest a sample of the many gins the bar stocks. Thats quality service. I use many different hotels in EU and The Swan is most deffinately in my Top 3., if not my #1. I've stayed here on business without option, but would deffinately stay here in my own time. You get to know when a place is just so right, comfortable, very clean, with excellent food which all adds up to a very chilled relaxing stay. I was in room 54 in the coach house. So very comfortable, very quiet, nice and dark at night. Excellent top quality linens on the bed and in the bathroom. Everything about the hotel and it's rooms erupts with TOP QUALITY. Even down to the complementary toiletries in your bathroom. Restaurant is a good size and serves Excellent Variety and Quality Food. Never have to wait too long to order or receive your food. Chef is very crafted. Now you'll say there is always something bad to report about every place on TripAdvisor. Well, I'm sorry, but the only thing I can add to that list is.(very trivial )...a little too much light coming under the room door. As it is not in eye line all it needs is to block it with the bath mat. I will be unhappy to leave here tomorrow but will be eagerly looking forward to my next stay. Many thanks to all the staff for making my stay here so comfortable. Finally. Anyone who can, should award this hotel 5 Stars.

    5
    « My break away »

    The hotel is in a very central position with great view of the cathedral. The food was excellent and varied menu. The rooms were very clean and well equipped and a very relaxing stay. It was a ideal break away and very relaxing. I would recommend this hotel

    5
    « Great atmosphere, great food! »

    Immediate and impressive view of the Cathedral and Green - eat outside on fine days (chrome chairs somehow jar); excellent cuisine whether full menu or bar bites. And gluten free is treated as normal! Thank you! Gives a feel for the ancient history of Wells. Plan for plenty of medieval sites, well preserved.

    5
    « Hotel with comfortable beds which is well organised and one we would visit again! »

    I organised a weekend wedding party stay at this hotel opposite the cathedral. It is an old coaching inn with some quirky points but that is exactly what you would expected of a building that is old! Emma Wheatley, Head Receptionist was extremely efficient and clearly understood her role and responsibilities and organised the requirements of both the groom and bride's parties - one of which dinned in the restaurant on the Friday evening enjoying a well cooked and served three-course meal. Although not a cheap venue compared to our usual stays in Austria & Germany it was a hotel worth the money! A big thank you to Emma and all the team.

    3
    « Creaky and quaint, but great atmosphere »

    An ancient pile, with loads of atmosphere in a city with more history than you can take in during a single visit. You feel like you belong, when here. Not a 5 star property - too much that needs upgrading. But if upgraded, would it still feel the same? I doubt it. So take it for what it is, and relish the sense of past in the present.

    3
    « Excellent location »

    The view of the medieval cathedral opposite the hotel is stunning. An old bakery was demolished some time ago to create one of the most stunning views in the UK. The Swan is better than most Best Western hotels I've stayed in but that is probably because it is privately owned. Food for our group party on our first night was very good but breakfast was a bit hit and miss (first morning good, next morning disappointing). Rooms are traditional and comfortable though the over bath shower was a bit outdated and not that efficient. They would do better by getting rid of the bath and installing a wet-room shower arrangement. Staff are very well trained, friendly, helpful and welcoming. There are other hotels as well located at better value for money prices.

  • 4
    « Fabulous location »

    The Swan Hotel is an historic coaching inn and is right in Wells City centre overlooking the cathedral. Everything in the city is within a short walking distance from the hotel and we spent two days exploring. There is so much history in this small city. The rooms are great and many have four poster beds. The staff are extremely friendly and helpful and the food in the restaurant is to be recommended. We will definitely be back.

    5
    « Excellent food, friendly and helpful staff,great location. »

    The hotel is ideally located in the centre of Wells. The food was superb in the restaurant. Very friendly and helpful staff and good car park albeit narrow entry/exit. Half board package was excellent value.

    5
    « Historic and comfortable hotel »

    This ancient coaching inn was the perfect base for exploring Wells. Glad we had a small car for parking but loved the drive and the hotel. Modern where it needed to be and kept the old to be enjoyed. We chose a standard room but were given a beautiful room on the fourth floor with a four poster bed and a perfect view of the cathedral. Absolutely lovely room and helpful staff. Breakfast was delicious before a walk around the market, the Bishops Palace and the astoundingly lovely cathedral. What a lovely visit to Wells.

    4
    « Excellent location from which to explore Wells »

    The hotel was in a great location and very central to explore Wells. Beautiful view of Wells Cathedral opposite. Excellent helpful staff on Reception and speedy check-in. Our room was on the very top floor and was quite a hike upstairs with NO LIFT. Had help with the cases to our room however. The room was quite small and in need of a make-over, but was cosy and in a quiet location. (floorboards very creaky). All appliances were in good working order but the shower within the bath was awkward to control and got extremely hot very quickly. I stayed in a twin room and one of the beds was uneven and my friend worried about falling out of it!!!! As regards the food, breakfast was varied and well presented and tasty. We especially liked the warm chocolate croissants. We ate fish and chips off the bar menu on the first evening and were greatly disappointed with the lack of fish inside the crispy batter. All in all we had a good stay but felt the hotel needed an upgrade. Good value for the deal we booked.

    3
    « Okay if you're not too fussy »

    Visited here before but decided to get in out of the rain on this bank holiday Monday for a hot drink. Ordered at bar at also purchased a portion of shortbread. In a hotel environment I would expect the shortbread to be brought with the hot drinks by the waiter, however they were passed across the bar to me on a plate, after payment was taken. When the hot drinks arrived, one tea and one cafetiere of coffee, we were also given a bowl of white sugar and a bowl of brown sugar as expected. Unfortunatley, the white sugar was full of horrible tea/coffee stained lumps and was nearly empty so it went back. Not really what you would expect from a hotel. Other than that it was okay...if you're not too fussy.

    4
    « Very comfortable and great location »

    We spent a couple of nights here and found the staff very helpful and friendly. The room was spacious and very comfortable. Views from the bar to the cathedral are stunning. Being in the heart of the city there are many restaurants and shops in east walking distance. I found breakfast disappointing - hot food was not freshly cooked - but the choice on the buffet was good.

    4
    « City Centre Hotel »

    Historic hotel in the centre of Wells. Opposite the cathedral and within a short walking distance of everything Wells has to offer. Our room had a four poster bed and was very comfortable. Staff in the hotel were extremely helpful and we will definitely be back.

    4
    « Great place and service »

    We had room 41 and what a view as shown in our picture. The room was nicely furnished and comfortable, with good wifi. Service was excellent with a young man in reception carrying our bags up to the top floor, essential since there is no lift and we are not in the first flush of youth! The noise from passing revellers quickly passed but often happened but the comfortable bed helped. Special note that the bacon, ham and similar are locally sourced and fantastic. Oh and the town and cathedral worth a visit too ??

    4
    « pleasant hotel, friendly staff »

    Enjoyed two nights here, was in the coach house so not within the main hotel which was a shame. Good, clean rooms, well decorated and ensuite very good quality. Tea and coffee in the room, etc, very comfortable

    4
    « Excellent »

    Had a lovely weekend in Wells staying in this hotel. It is not a modern hotel and has squeaky floors and doors, wooden panels, Big fire places and bags of charm. Staff are very friendly and attentive, nothing is too much trouble.

  • 4
    « weekend stay »

    we booked a two night weekend break, dinner, bed and breakfast in a deluxe room. on arrival we were warmly welcomed and directed to our room which was in the main hotel. to our delight it was a suite consisting of a comfortable lounge area, bedroom and spacious bathroom with separate bath and shower. we spent two comfortable nights with no disturbances. Foodwise we had some excellent scones one afternoon. Breakfast offered an excellent choice, i can certainly recommend the taunton toastie! Dinner was equally as good with adifferent menu each night of our stay.

    5
    « an unsung gem ! »

    A truly lovely hotel, wonderful accommodation, fabulous food & truly lovely staff. Even the hotel cat was friendly !. I had long harboured a desire to visit this hotel & it certainly didn't disappoint. Well situated & the views from our bedroom of the cathedral were magnificent. If you want to treat yourself book in asap ..you won't be disappointed !

    5
    « Catheral Suite - exceeded expectations »

    I booked this suite for two nights as part of my wife's 50th birthday celebration, couldn't have been happier with the service received at the Swan Hotel and the suite we booked. The Cathedral suite consists of a central reception/lounge, huge bathroom and shower, separate WC cubicle, large bedroom with a separate walk in wardrobe/changing room. The suite exceeded our expectations. The bed was large and very comfortable, as both of us suffer with bad backs this was most welcome. The lounge area was very pleasant and comfortable, we hosted a small gathering with some friends who live in Wells in this room. The 'gold' coloured freestanding bath was an absolute hit with my wife, she loved it and must have had two or three baths each day. The view from the lounge and bedroom windows, which over looks the cathedral green and front of Wells Cathedral is amazing. Would definitely recommend this suite and specifically the Swan Hotel for couples and we will be booking this suite again to celebrate our next significant wedding anniversary. The suite isn't cheap, but once you enter the central room you soon realise what you are getting and it is as far as I am concerned worth the expense.

    5
    « Friendly efficient staff »

    Due to a slight hiccup with our room we were upgraded to a first rate room at the top of the hotel with a 4 poster bed. The food was excellent with a good selection for the inclusive rate. The slow braised beef was superb. We have stayed here several times and the standard is always excellent. The staff were most helpful. It is right in the centre of Wells with easy flat walking to all the attractions.

    4
    « Excellent base for exploring the city and countryside around. »

    I was there as part of a U3A walking group for a three night package which included Dinner, Bed and Breakfast. Overall, a lovely hotel with excellent food and friendly, helpful staff. Being an old hotel, there are some inevitable slight downsides such as the creaking floorboards and, in our case, a 'compact' room, albeit en suite. One evening a good meal was spoilt by very poor coffee (which I did mention to Reception) but this was a one off incidence.

    4
    « Group of Walkers Visit to Wells »

    The hotel is traditional with a good central spot in Wells with a view of the cathedral from the Cathedral room but not the others where there is no view really. Staff efficient and friendly. & our large group was handled well in the restaurant. Our fixed menus each night were not that special a la carte may be better. Parking available but via interesting tight access ..Warning to large car owners or nervous drivers. Bathrooms /showers are a bit dated.

    5
    « Weekend in Wells »

    This is a great really old hotel our room was very nice and clean, although the floor was uneven due to the age of the hotel. There is a good view of the cathedral from the lounge. The food in the restaurant is excellent.

    4
    « Nice hotel in central location »

    Good central location with car park at rear that is really handy for Wells city centre. Front of hotel has great views of the Catherdral and everything is walking distance from this hotel. Our room was a super deluxe with 4 poster bed, high ceilings and luxurious decor and furnishings. Bathroom had a good shower and big fluffy towels with bath robes and tea/coffee making facilities. Bed was comfy. Breakfast was nice and well cooked and felt 'quality'. Bar and lounge also a pleasant stay with views of the Catherdral. Staff were helpful and friendly. Would recommend this as a good value hotel that offers a lot.

    5
    « The Best, an amazing friendly excellent Hotel »

    Stayed from the 4th - 8th April 2016, from the moment we checked in till the moment we checked out, every member of staff was so helpful, friendly and caring. Room excellent, food amazing, general area around hotel so good. If I could give this hotel a 10 star rating I would, you won't be disappointed if you stay here.

    5
    « One Hundred People...Great Weekend »

    Two coach loads stayed for 3 nights, the rooms, the food and the location were perfect for our stay. All the staff were extremely helpful,nothing was to much trouble and all with a smile.. They could not have done more to make this a wonderful stay. We had a great weekend and would highly recommend this hotel.

  • 4
    « Central place to stay »

    I visited The Swan Hotel on a special deal, which included accommodation, breakfast and evening meal, which was good value for money. The hotel could not have been more centrally located and the view of the cathedral was stunning. The car park had plenty of room and we were pleasantly greeted at reception. The hotel is an old coaching inn and retains many charming features. Because of the age and structure of the building there is no lift so this hotel would not be suitable for people with severe mobility issues. The food served in the restaurant was well presented and good to eat. Service was good but slightly more time between courses at dinner would have been appreciated. The bedrooms are spacious and well appointed. Ours looked out on to the road leading to the car park with high buildings either side so was a little dark. There are no bright lights in the room so sometimes it was rather dull. The bathroom was very narrow but adequate although more shelving would have been useful. Lovely extra large fluffy bath sheets were provided. The staff were extremely helpful and friendly. If you are a cat lover, you will enjoy the company of the hotel cat in reception or the lounge.

    5
    « Very good central hotel »

    this hotel is wonderfully placed with a great view of the west front of the cathedral. The building is old and quaint but the staff go out of their way to be extremely helpful. most o the food was of a very high standard. the free parking is a big plus and the friendly cat adds to a welcoming atmosphere. I would recommend this for an excellent stay to see Wells.

    5
    « A Very Pleasant Stay »

    Finding our way around Wells' one way system was the hard bit and then, blink and you've missed the car park entrance. We got 2 maps once we were in there the first was a large scale map of the city centre and the second was covering a little further out. The hotel could probably email one to you, it would make things very easy if they did. We got a very warm welcome from reception and somebody had already rung me to find out what time we wanted dinner on both of our nights which was a nice touch. It is essential to reserve a table because the restaurant is always very busy. Most people make complimentary comments on the food which is good but I think that 2 courses rather than 3 would be sufficient for many of us. If you have only booked bed and breakfast the cost is slightly cheaper but you would have to make it clear if you had booked dinner bed and breakfast so that the charge could be adjusted. My point is really that I would prefer to enjoy a main and a dessert rather than feeling too full at the end. Breakfast is good because the hot selection is cooked to order and is included in the tariff. (I can't imagine what happed in the case of the American reviewer). Or room was fine, as I expected it would be, the car park was easy and spacious. The staff were without exception all friendly but efficient. What more can I say? Ah! yes, the bar has over 30 different gins so you can enjoy a slightly unusual G&T from your normal one. Pity they don't have a list of them.

    5
    « BW Leisure Break in Wells, Somerset »

    Picked a really good hotel here, in a really good position in Wells - such a nice town (or city?) with spectacular cathedral and buildings. The market on Saturday is not to be missed and it's only a short distance to Glastonbury - home of the weird and mysterious and a nice contrast with Wells. The staff of the BW Swan Hotel in the middle of Wells are clearly well-trained - friendly and competent. It felt good to be there.

    5
    « Central location, wonderful character and a cat »

    The hotel is in the heart of Wells and the building is full of character on the outside, yet plush and stylish on the inside. The rooms are beautifully furnished and there is a cat who lives on the ground floor. Highly recommended.

    5
    « Mini break at The Swan Hotel, Wells, Somerset »

    We thoroughly enjoyed our visit to this hotel. The setting within a historic beautiful town is stunning - right opposite the Cathedral and Bishops Palace. The room was pleasantly furnished, impeccably clean and the staff at the hotel - both at reception, in the restaurant and the bar, were most helpful and efficient.

    4
    « Good but loud »

    We had two rooms for my three sons and I to stay. Rooms were very comfortable and clean. I have two comments in this hotel: food is very expensive. For American tastes the English breakfast for which I paid extra is not great and probably not worth the money. There are other places nearby where you can get breakfast. The other issue I had was that a wedding was held on the first night of our stay. It was too loud, and late and the entire hotel heard the loud, thumping music until 1130. I called to the office twice about it and was told this by a very helpful desk person. However it was too loud and I am not the only person who complained about it. The second night we were there it was perfectly quiet and fine. Just to let you know that if there is an event like a wedding it will be very loud in your room. The front desk staff was very nice and friendly and were helpful in giving us directions and recommendations to dinner places around the town. Hotel is great because you can walk to the cathedral, to the Bishops Palace and to many places to eat all three meals. Once parked there is really no reason to move your car.

    5
    « The Best Place to stay in Wells »

    Wells is a delightful city and the Swan is the perfect place to stay offering old-world charm, good food (we had dinner & breakfast) and a fantastic view of the cathedral the instant you step out of the front door. Our bedroom was wonderfully comfortable (no view though as with most of the rooms) and it added to the charm that we had to go around winding corridors and up and down steps to get there (a word of warning: there is no lift).

    3
    « Concerned at lack of proficiency of staff when fire alarm went off »

    Stayed her overnight to be close to my husband who was in hospital. The hotel and room were very pleasant. The shower was dangerous as it alternated between scalding hot and freezing cold and I had to go in and out of the water as it was changing from one temperature to the other. I was out of the shower when the fire alarm sounded. I hurriedly put on clothes and went to the carpark as did 2 other guests. The alarm was still sounding and there were three members of staff also in the carpark. I believe they were from the kitchens. One of them was on his mobile phone and then they started to walk back into the premises. No member of staff came outside to carry out a roll call or to see if we were okay or even to inform us what was happening. We went to reception to ask what was happening and the receptionist told us that it was okay to go back to our rooms. By this time the alarm had stopped. The receiptionist did apologise and apologised again when I expressed my concerns about the lack of information for guests when they were gathered in the carpark waiting for instruction/roll call. I have to regularly attend fire drills at my employment and found the lack of information from the staff concerning when we had followed the instructions in the room. This experienced unnerved me as fire drill should be part of basic training for all staff. Serious consideration should be given by management to address this issue. I am sorry but this overshadowed my stay and made me feel unsafe.

    4
    « A great find! »

    This is a great place to stay in Wells. The rooms are clean and reasonably maintained and the staff are very helpful. We were there for 2 nights. The first night we were in a standard double room which was very nice. On the second night we had managed to book the Cathedral Suite which has a great view of the Cathedral. This room is stunning and clear attention to detail has been paid. Well worth it to stay in this suite and for extra opulence, treat yourself one morning to breakfast in the room. It is a taste of a life few of us get to experience.

  • 5
    « Weekend function for sixty guests with an informal dinner on the Friday night and a black tie do on Saturday. »

    Room excellent with a view of the Cathedral. Food was top quality both breakfast and both dinners. The staff really made the weekend though as they couldn't do enough for you. The function room is new and was a great setting for our black tie dinner followed by a disco. The small City is a lovely place to explore with a range of shops.

    5
    « excellent »

    I couldn't fault anything with the hotel ,the hotel was spotlessly clean , the staff went out of there way to be friendly and helpful , the restaurant was clean and modern with the food absolutely outstanding one of the best 4 day stays I have had

    3
    « Good Location »

    Good location. On site parking. Once inside very ordinary Best Western Hotel. Food OK. Bar not great, very much a "Small Hotel Bar" lounge style . Very old fashioned style hotel allround . Your granny might like it. Not to our taste at all.

    3
    « 2 night stay in apartment (mews) »

    Nothing wrong with this hotel, they do everything just right. It is situated dead centre of Wells and yes very close to Cathedral. Somewhat limited parking so early arrival suggested to secure a place and there are a couple of very tight turns to get off the street and into the car park; anything wider than "normal" might struggle. Staff are friendly and competent and everything asked for was provided. The apartment was very spacious, lounge/diner/kitchen with downstairs loo. Upstairs two bed rooms, one with toilet/shower one with toilet/ bath. Wasted on me as a solo traveller but great for a family small group. Breakfast was a small cold buffet (very nice) and you could order various breakfasts off the menu at your table. I had the full English (Somerset Grill?) which was very tasty. I ate once in the restaurant and had a prawn cocktail ( no it wasn't it was 4 prawns on a bed of lettuce); I did mention it to the waitress who was interested in my opinion (but nothing else ie no explanation) other diners were overheard discussing their "cocktails "! Having said that the prawns were a good size and cooked perfectly. I then had the fillet steak which was truly awesome. Would I visit me back? Yes.

    5
    « 2 Night Stay »

    Stayed here at the swan hotel for 2 nights , Really enjoyed staying here ,Staff excellent ,lovely room ,décor nice . Booked a table in the restaurant on the first night of our stay not cheap but food and service outstanding. Will definitely be staying here again when in the area.

    5
    « Outstanding from start to finish. »

    I stayed here after a long day working in Wells.. I was greeted by a very a warm welcome from the hotel staff and a friendly pet cat who was happy to be patted down at reception as I collected my key . The hotel has a very smart restaurant, a cosy bar and comfortable lounge area all spotlessly clean and look like they have recently been refurbished. It also has an outside seating area and a function space which at the time of my stay was being redeveloped. The attention to detail throughout this hotel is amazing its kitted out and finished to an exceptionally high standard, curtains and soft furnishings all look hand made to a high standard, Up to date tech is everywhere including a large modern TV, led lighting, a plentiful quantity of USB phone points sockets in the room . WiFi worked well and was easy to log into. They even have a type 2 charge point for my electric car meaning I could charge over night for free.. I defiantly want to came back and stay here again. From start to finish faultless

    3
    « Twee - Could Do Better »

    Reception welcome and efficiency was very good - Room was twee but pleasant, clean and tidy. Bar was small but again very pleasant - with great views of the Cathedral opposite - staff were very friendly and welcoming - bar stock and wine could be increased and modernised - menu was disappointing - choice of 4 starters, 4 main courses and 4 desserts, desserts excellent - starters reduced to only three as Tartlet sold out by 8:15pm - starters and main courses very average and trying to be too fancy needs to increase choices with some basics eg: pate, prawns, asparagus, smoked haddock, whitebait, smoked chicken, chicken and ham pie, liver and bacon, scallops, cottage, beak steak, belly pork., casserole, hotpot, fish and chips, lasagne, pasta, chips were a special order and then they were a quarter of a potato and what is wrong with plain vegetables eg: cabbage, cauliflower, peas, runner beans, leeks, carrots, swede, proper chips etc very unusual chicken was not on the menu. check out 11am and needs to change to midday like modern hotels. Room had fan and iron and ironing board plus a bottle of water pity workers started drilling and banging at 9am - hotel should have told us this when checking and restaurant could do with some medium background music and bar needs to stock up on liqueurs and do cocktails. Would go back if could not find anywhere else in the vicinity. Biggest plus point was the free WiFi.and the friendly staff

    5
    « MOTHER'S DAY LUNCH »

    This was a real treat from my family. The staff are welcoming and the ambience of this old Inn adds to any special occasion. The food certainly did not disappoint either! I was there purely for Sunday lunch. Given the level of hospitality I feel sure the rooms are of the same standard. As the hotel is across the road from the wonderful Wells Cathedral it is certainly a place for a weekend break.

    4
    « Great Character Hotel »

    We stayed here recently during a family history trip. The hotel was right in the centre of the city and easily accessible with parking on site to the rear of the hotel. The staff are all very friendly and helpful. Our room was very nice with a lovely bathroom. We ate in the resstaurant and the food and service were excellent. I would definately stay here again.

    5
    « One of the best historic hotels »

    This hotel had become one that I look forward to returning to: friendly, comfortable, wonderfully situated in a very interesting small city. The hotel's sitting area on the Cathedral Green is a real bonus - weather permitting.The dining room is attractive, the food excellent. Staying at the Swan is a pleasure.

  • 5
    « Excellent base foe walking break. »

    Stayed with friends over Valentines weekend and had a great stay at this lovely friendly hotel overlooking Wells cathedral. The rooms were very good and the restaurant food was excellent. All of the staff we met from reception,housekeeping to bar staff and waiters/waitresses were first class and made our stay most enjoyable. I would highly recommend this hotel to anyone. Thanks to all at The Swan Hotel. We will be back again.

    5
    « Brilliant Stay »

    Really nice well situated hotel in Wells. Very welcoming staff, comfortable well appointed room, beautiful cosy restaurant serving excellent food and delicious made to order breakfasts. Special mention for Max who looked after us really well. A perfect stay ??

    4
    « Very good dinner »

    We booked a table for a Friday evening and were very pleased with a tasty dinner. Good choices and service. The only negatives for me were that there was only white bread available in the bread basket. I did ask about brown but was told they only have white. Surprising for a good retaurant. The staff were also laying up the tables for breakfast right next to where we swear still eating. Other than that, I would recommend it.

    4
    « A very good location »

    I was looking for a place to stay with two friends and was reccommended to this hotel by a local resident of Wells. When I rang to enquire about rooms, the very helpful lady on reception suggested one of the self-catering Mews Cottages which I booked. It was excellent in location and facilities. There were two bedrooms, a sitting room with TV and music centre and a fully fitted kitchen. It was ideal as we could sit and natter and relax in comfort. It would have definitely been a good place for a family to stay. We did not use the other facilities at the hotel but the staff at reception were all helpful and efficient. The only 'downside' if any, was the narrow and winding entrance to the car park. The car I was driving was quite long and wide and it felt very close to the walls. However, I did manage and it was good to park so close to the accommodation. I would definitely use the hotel again if visiting Wells.

    4
    « An absolute treat »

    Location location, location. Where else can you park up in the middle of a city in a hotel whilst opposite is the most breathtaking cathedral views - then that must be Wells. Very comfortable rooms and a lovely evening restaurant meal. Staff could not have been more helpful.

    3
    « Not bad..... »

    The hotel it self was very nice. We hadn't booked so were lucky to get a room but it was obvious it was an older room in need of some updating. It was very expensive for what it was. We would stay again if we were in one of the refurbished rooms. Breakfast was very good. Nice variety to choose from.

    4
    « Good hotel, nice room but noisy building work »

    Had the 4 poster room, very nice. Good mixture of traditional feel and modern amenities. Good dinner in the restaurant. Staff were very helpful. Only marred by building work on-site which woke us up at 8.30.

    4
    « Wells »

    Outlook spoilt a lovely room. Bed was rather small in width and length .Limited evening menu in restaurant.location excellent for local Cathederal and Bishops Palace.Plus parts being renovated and was disturbed early am by workman and not advised of this before I booked.

    4
    « Nice lunch just a couple of things..... »

    We had a very nice lunch here from a good menu although they didn't have the item that I had wanted. Just a couple of small things that stopped this from being a 5 star review: There was no hot water brought with my very expensive cup of tea - I had to go and get some from the bar. The cutlery had been wrapped in the paper napkin straight from the dishwasher so the napkin was soggy in the middle. I had pate on toast but there was only 1 and 1/2 minuscule pieces of toast - not enough for all the pate so I had to leave some! All of these are small and inexpensive things that would make the whole thing a 5 star lunch instead of a nice lunch with a few irritations! We would go there again though as there is a lovely wood burning stove and the whole place is clean and nicely decorated too.

    2
    « Sleep unlikely »

    This hotel is currently being refurbished and I would advise all but the heaviest sleepers to give it a wide berth. From the cheerless receptionist to the man who decided to noisily water the plants (in February!) at 6 this morning, to the drilling that started at 8 and lastly housekeeping banging on the door at 9 to see if we had vacated yet it has been a pretty miserable stay. Even without the noise the mattress in room 23 is utterly wrecked and has such a large dip in the middle I had to wedge myself in to stop rolling over! I rarely give bad reviews but it's not particularly cheap to stay here and it's been dreadful

  • 5
    « The smallest English city »

    We have stayed at the Swan on three occaisions over the years and we've not been disappointed yet. This is a beautiful old building in a great position, with a variety of comfortable rooms, a really good restaurant and friendly staff. We've booked a two night stay in November on a B &B plus evening meal basis confident that we will have another enjoyable stay.

    4
    « Great place to stay but could be even better »

    Well as an overall review, the hotel was lovely and we'd stay again but there are a few points worth noting. Like other reviewers who have commented on the problem of check-in, we too stayed in the coach house which is not attached to the main hotel. The biggest issue is that having carted all your cases across the car park and into reception, you then find yourself having to do the same walk in return which, if the weather is bad, is not too clever. Ideally the hotel would tell you beforehand that your room is in that area so that you could at least leave your luggage in the coach house "lobby" before going over to the main building to check in. Once in the room, which was huge and very comfortable, we quickly noticed how noisy it was from the road outside. We realised that our room fronted the High Street and given the narrowness of the streets, the traffic passed right by the windows which were definitely in need of replacing. I would guess that the hotel is a listed building but there must be something that can be done with the aging sash windows to provide greater insulation from the noise. Unfortunately my wife was recovering from flu during our stay so rather than go to the effort of getting ready for dinner in the restaurant, we took all our meals in the room and to be fair to the staff they were all absolutely charming..very polite and helpful despite having to lug trays of food from the main hotel. Sounds like a whinge but we had a lovely stay here and as I say, we'd happily go back in the hope that a few simple changes had been made.

    4
    « NOT SURE ABOUT IT »

    Had to stop over in Wells and this was the most central for me. Check in was efficient but if you are going to park here make sure you have a place reserved if you can. Very tight fit and not huge amounts of room. The room we had was clean and a decent size. We stayed in the coach house which says it all and explains why the rooms were a tad old hat and the floor was not even. However that gives it a feel of quirkiness. The TV did not work wonderfully well but that's the way it goes. The wi fi was almost non existent but in that neck of the woods it can sometimes be the case. We ate in the restaurant and the food was pretty good. The menu perhaps could have done with a slightly bigger selection. The service was very good and also in the lounge. Breakfast was better than most hotels and a good selection. For the two of us the final bill came to just over £200 which I considered to be a fair price. The view from the bar is fabulous looking at the cathedral. Opposite is a small patio which would be fabulous for tea and cakes on a warm sunny afternoon.

    4
    « Excellent hotel with only a few points which the hotel could look at. »

    Our reception was warm and friendly, and the room warm, comfortable and clean. The bathroom was clean and a reasonable size. The restaurant food was good and plentiful though we did have to send one dish back to be replaced as the point that my wife was a celiac and needed gluten free toast with her pate had not been acted on {the staff had advised her that gluten free bread was available when she was ordering}. It was also excessively noisy on our second night and the staff made no attempt to request the verbose group to curb their shouting. Our room was not in the main building but in the coach house so we had to cart all our gear back outside from reception after booking in and brave the weather to go to the room, and obviously do the same for breakfast and dinner - this was a weekend when there were 50mph gusts of wind and 3inches of rain during the day. The room was very dimly lit, to the point of gloomy. It is a fault that could be easily rectified and also reduce the amount of electricity being used. The shower was of a type which required you to balance the temperature by turning the hot and cold taps. Fine unless someone in another room turns their cold tap on and you end up being scolded, the reverse also applies when they turn on the hot tap and the shower turns cold. All hotel showers should be thermostat controlled. It should also not be beyond the ability of the hotel to make sure that the sash windows did not rattle even in the strong winds (no sash windows in the houses I have lived in were ever allowed to rattle. One very good point in the room was the presence of a large number of electrical sockets - ideal in the days of electrical gadgets that need charging.

    3
    « Amazing hotel, staff bring it down. »

    The Hotel is amazing, looks great,clean. Open fire roaring with cat making his self comfy next to you. Bed lovely, bathroom spotless, blackout blinds. Now for the part that made it an uncomfortable stay. When checking in receptionist was blunt and unwelcoming, we asked for a menu for the restaurant to read in our room, we where told its on the wall "read it". So we decided as no effort was put in we'd eat elsewhere. When going down for breakfast we ended up waiting 45 minutes for our cooked meal, people that had ordered after us where already eating theirs, when inquiring about ours we where told bluntly "it's coming " while turning and walking off,not even checking, by a ever rude young waitress. It's a shame staff let with lovely hotel down because on looks and cleanliness I'd have given it a 5star rating.

    5
    « Christmas Treat »

    We spent Christmas Eve to Boxing Day at The Swan - somewhere we have visited several times over the last 35 years. We were not disappointed. The staff were very cheerful and attentive and the food and accommodation lovely. Loved the beautiful displays both opposite the Hotel and in the rear garden. Being able to attend Midnight Mass in Wells Cathedral was magical - a wonderful experience especially when I didn't have to get up to cook a meal for the whole family the following morning.

    4
    « Family weekend away »

    I booked the Swan Hotel as a Christmas present for my daughter and 2 grand daughters. The hotel is in a lovely position close to the Cathedral. Rooms are spacious and clean. Staff at reception very helpful and friendly. Breakfast though could be better, not a lot of choice and room could do with redecorating. Overall though we had a good stay.

    5
    « Well well wells »

    Loved wells... such a quirky little village! The hotel itself was amazing and we were lucky to have a cathedral view room, if it is available and affordable for you definitely go for it, the cathedral literally fills the window. Staff were helpful and friendly and parking was decent. Breakfast was really nice. The room was high quality and really nice furnished. Would choose here again!

    5
    « Exceeded all expectations... »

    Beautiful hotel, in an ideal location. Lovely room overlooking the cathedral. Warm, friendly welcoming staff and we fell in love with the hotel cat. Breakfast was perfect and there was ample choice in the restaurant for dinner. We were lucky enough to take advantage of the winter break offer - a real bargain. The visit to the nearby Cathedral and Bishop's Palace were both inspirational with helpful and jovial guides. If we could have given it a score of six, we would have! Out timing was very good - Wells may get a boit busy in the summer season.

    5
    « Super three night break at the Swan »

    Stayed for three nights on a (nicely priced) dinner, B&B deal. Friendly staff; well-appointed, clean, comfortable room; comfy lounge and bar with great views across to the cathedral; nice restaurant with decent choice on the dinner table d'hote and at breakfast. What more could you want. We thoroughly enjoyed it. If you are driving just make sure you read the directions on the Swan's website which are very helpful. Otherwise you may just become another lost soul in the Wells one-way-system!!

  • 5
    « two night coach trip excellent friendly hotel »

    yes the swan is in the centre of wells close to wells caterdal and bishop place the hotel as a garden that look on to the cattherdal in sumner you could sit out and look at catherdal all the staff are helpful and very friendly matt sebastion gerald are very helpful and make the stay excellent also the cat snowball is very friendly the room was clean and tidy and very good the food was very good indeed and the choice the reception staff could not do enough to help keep up good work well done tony mbe

    2
    « Waiter : "that is all we have" - a take it or leave it attitude. We left it. »

    Our room, overlooking the magnificent Wells Cathedral was exceptionally good; featuring an unusally comfortable four poster, plenty of space, although missing a fridge (which could be important for insulin taking diabetics). There was no safe either, but did have a nicely refurnished bathroom. The room has been redecorated in a period fastion - we really liked the distinctive wallpaper and prints. Breakfast was very average, in a bowling alley of a restaurant, - long thin and noisy. But we were shocked by the attitude of the waiters in restaurant on our first evening. We had booked DBB, and we went down expecting a rather good evening meal. Such misplaced optimism. Just table d'hote available - no opportunity to see let alone order from an a la catre menu. With just 4 choices of course, there was always likley to be something problematical which would cut back the choice. But due to my diabetes ( and personal preferance) there was absolutely nothing suitable for myself,and my wife was equally unimpressed with the lack of choice. We explained this to the waiter - negative response "that is all we have" a take it or leave it attitude. We left it. I had explained when we booked that I was diabetic, and had concerns, but no interest there either. I am at loss to understand why we should be treated so shabbily. We enjoyed a rather good meal elsewhere in the city. I suggest that the manager of the Swan concentrate on looking after their hotel guests, rather than "inspired" conceptual mass catering.

    5
    « warm friendly hotel »

    Nice hotel in historic building across the green from Wells Cathedral. Reception bar and dining room staff all friendly and welcoming. The room was well equipped and the bed had a super firm mattress which was great. Will book again for next visit to Wells

    5
    « Super Sunday lunch »

    Had pre-booked Sunday lunch. Arrived early so had a drink and a game of cards in the bar area. Very relaxed atmosphere and staff very friendly and helpful. Orders taken and later shown through to the restaurant. Staff very knowledgeable on gluten free diet and additional options / adaptations offered. Food was very good quality and tasted superb - 3 courses for £20. Highly recommend. Menu available on their website.

    3
    « Bar food »

    We have eaten many times at this hotel in their main restaurant and always enjoyed the food and service particularly Sunday lunch, however on this occasion we ate in the bar, a big mistake. My guess is we either chose the wrong food or the chef had an off day although the main issue was the chiped photos. To be fair to the chef he/she can only work with the ingredients he's given and I can honestly say he must've been using budget catering packs for our chips as they tasted like cardboard. Hence both my wife and I didn't enjoy either of our meals. To be fair we did have one bowl of chips taken off the bill but I still left thinking we ended up paying for meals we didn't really eat. Now this might sound like a lot of fuss over a potato product but at the end of the day if it forms on integral part of the meal it should be right. That being said this experience hasn't put us off and we will go back again but next time we'll be sticking with the resturant.

    5
    « Short winter break »

    A really enjoyable 3 day break. A hotel with character and history, Quiet room, warm and inviting. Staff were excellent as was the food in the dining room. Lovely evening meal. Lots to see right on your doorstep with great view of the Cathedral. Good walks, good market twice a week. The hotel cat looked very contented as well. City not spoit with new uninteresting modern hotels.

    5
    « A great hotel »

    A building of character well adapted to its use as a hotel. Positioned in the centre of the city opposite the Cathedral Green. Comfortable and cosy without being cramped. Staff all friendly and helpful. Bedroom spacious with high standard of fixtures and fittings. Comfortable bed. No untoward noises from outside the room.

    5
    « Beat this for a January deal if you can! »

    One night stay was all we could manage due to work commitments but it was more than worth the trip. Very comfortable and warm room (ice on the car when left home in the morning) Great meal and breakfast, lovely staff throughout, Snowball the cat greets you at reception, good beer in the bar and a real fire. Superb!

    4
    « we would have liked to try the restaurant »

    We booked for a four-night stay from Boxing Day on a bed and breakfast basis. I was offered the chance to book for the restaurant at the time, but I wanted to keep our options open and thought it would be fairly quiet at that time so that we could eat there if we wanted. Little did I know that there was an offer of dinner, bed and breakfast for that period at a bargain price and so the hotel was full from the 27th. and the restaurant was accordingly fully booked. I had not been made aware of this offer when phoning the hotel itself (not Best Western) to make our reservation. I feel rather cheated that we were paying more for our bed and breakfast accommodation than those getting their dinner as well. Saying all that, we did enjoy our stay, our first visit to Wells, when we eventually managed to find our way to the hotel. (The lady at the Shell garage drew us a little map with the expertise of one who has done it countless times) The room was of adequate size, clean and the beds were extremely comfortable. The breakfasts were good and plentiful. I would have preferred warm croissants and there was no smoked haddock to be had, but husband was happy with his various fry-up combinations. We had a couple of good bar meals, and thought the drinks rather pricey, but, hey, it is a hotel, and the pots of tea were brought quickly to the extremely comfortable lounge. It can be difficult to find a parking space after you have negotiated your way round the back, and goodness knows what you do if you can't find one because you are then in the tortuous one-way system. Luckily we did manage to squeeze in. But a beautifully-situated hotel, opposite the cathedral, with a view through to it because, many years ago, the hotel bought the buildings opposite and knocked them down so that they could have that view. The central position makes it very easy to explore Wells from the doorstep. As a ps, I did mention when we checked out that we hadn't been made aware of the special offer price, but that was rather dismissed as "I'm sorry you couldn't eat in the restaurant. You must book in next time...."

    5
    « Business or Leisure »

    I enjoyed my stay at the hotel, fantastic surroundings, like going back in time. Internet access is a bit on the slow side but thats an easy fix. The restaurant and food is good with friendly staff, the bar area is relaxing with a good selection for beverages. I would go again and will take the family, it would make a good base for exploring the local area by Land Rover or on foot. Top Marks

  • 4
    « excellent New Year Break »

    we wanted a break away just after New Year and a trip to Wells gave us plenty to do despite the rainy weather-to complete our stay the Swan Hotel was comfortable,friendly and welcoming with excellent food served for our evening meals and the addition of he Christmas décor made it all the more special Great value for a long weekend break

    5
    « Comfort and history »

    Real character, friendly staff and very comfortable bedrooms. Quality food both for evening meal and breakfast. Interesting entrance to the car park. Much better than the identikit chain hotels where every one looks the same. Also ideally located for a stroll around historic Wells. Would like to have been there in the summer to sit on the terrace opposite with afternoon tea.

    5
    « Great Hotel, Great Deal. »

    We know and love the Swan hotel so a post Winterval break was in order, The deal was amazing £112 for 2 people B&B for 2 nights...! Throw in a free upgrade to a brilliant 4 poster room overlooking the Cathedral and you can bet on us being future residents. The new Hotel cat is a nice addition too.

    4
    « Great view »

    Friends staying over and we joined them for dinner. Lovely and warm inside even though the fire in the lounge wasn't lit. Very friendly and helpful staff. House wine was good. The meal was ok but the cod dish was very bland although perfectly cooked. I would try it again as its a great central meeting point and the view of the cathedral opposite is stunning.

    5
    « Superb Twixmas Break »

    The Swan Hotel is a superb hotel in perfect surroundings and fantastic attentive staff. We stayed between Xmas and New Year and could jot have wished for a better place to relax and visit the local surroundings. An ideal setting, perfect in every way and super value for money. The food was delicious, the staff fantastic, couldn't have asked for more.

    5
    « Superb character 'stopover' or short-stay. »

    Superb 'character' accommodation, dining and service, in a location of history and with a great cathedral outlook. We used the Swan as an overnight en route to a family gathering for Christmas and this just set us up for the rest of the season!

    5
    « The Extra Mile »

    For the second year running we have visited family who live in Wells for Xmas so our main reason for staying has been bed and breakfast over the festive period but we did descend this year en masse for the Christmas Day lunch ( excellent by the way ). Just to get the small print out of the way first the rooms are extremely clean and comfortable and just what you would hope for for a few comfortable nights stay . However the main purpose of my review is to comment on the service we received over our three night stop. What an example in customer service . Everybody we encountered went out of their way to make us feel welcome and enjoy the Christmas period. These people who were having to work over a precious time for them could not have done more to make us feel more welcome. They are an absolute credit to the Best Western Organisation and deserve the highest accolade . Thank you all so much for your natural welcome and helpful way you dealt with us. This was genuine and not learnt in some management exercise in customer service. Horrendous journey back to Town today but couldn't leave my comments till later . Thank you , all and a very Happy New Year

    5
    « Excellent for group parties »

    We recently had a large group Christmas party and were incredibly pleased with how well it was done. The food was excellent, not an easy task for a large group of builders, and the staff were very helpful and friendly. Would definitely recommend this hotel and have no qualms about going back in the future.

    4
    « lovely hotel ,great location . »

    Great location , very clean and staff are excellent , overall very good .we had views over the cathedral green to the cathedral , we stated in a superior room . only let down is getting to the hotel carpark , access is narrow and blind bends, so be careful .

    3
    « Poor wifi / friendly staff »

    I was greeted by friendly and helpful staff (including at breakfast the following morning) The wifi in the room was non exist and weak in other areas of the hotel My room was on the small side and on the verge of looking tired The hotel ambiance is charming and very welcoming The breakfast is fresh and cooked to order

  • 5
    « Excellent hotel »

    We only stayed at this hotel for one night and it was very difficult to fault. The room was spotless with a comfy bed with the only niggle being that the bedside lights which could have been a bit brighter.Also for once a hotel bedroom with easy to reach plugs. Breakfast was very good, including the sausages which more often than not let what could have been a good breakfast down. All the staff were very cheerful and seemed to show that they actually cared. I recommend this hotel and would certainly stay there again, if in the area.

    5
    « Christmas time at The Swan »

    We have recently visited this hotel again at Christmas time and the warmth and charm was just as evident as last year. The food was exceptional and every aspect of service from all the staff was excellent. This historical building had been decorated with Xmas decorations in a tasteful and thoughtful manner particularly the reindeer displays. Our room was immaculate in the old part of the building with amenities and decor to a high standard. The nearness of the Cathedral and the shops, all within easy walking distance was a great advantage.

    4
    « A bit of class in Somerset »

    Stayed one night prior to a work meeting. A really nice hotel, friendly welcome on arrival, very clean and smart hotel. Room was very nip with everything you need. The bar was well stocked with good service. Nice breakfast with plenty of choice Also thanks to Matt at reception for changing my room, no questions asked, due to an Internet fault

    5
    « lovely weekend »

    We have just spent two nights bed-and-breakfast at The Swan and cannot fault it in any way. We had room 54 in the Coach House which was very quiet, spotlessly clean and contained everything you needed for a short break. The bed was the most comfortable we have ever slept on. All the staff we met were very professional and friendly (including Snowball!) and the cooked breakfasts were really delicious. The hotel had beautiful Christmas decorations both inside and outside and its situation opposite the magnificent Cathedral is superb. We will certainly stay at The Swan when in this area again.

    5
    « Best Best Western I've ever been to »

    We stayed her for 2 days the day after my partner and I got engaged. It had already been booked some time and when we arrived and informed them of our engagement we were upgraded to a four poster room. It was beautiful (if on the second floor!) We have 2 evening meals and breakfasts at The Swan as part of a bed breakfast & evening meal deal ? the food was SO GOOD!! Beautifully presented, great choice and tasted wonderful ? I cannot fault the restaurant at all!! Wells is a beautiful little city which we really enjoyed walking around in the evening, exploring all the old nucks and crannies! All in all a fantastic hotel which was recommended by my Mother-in-Law (to be) if I have any issues it would be the tight and difficult parking but this Cannot be helped with such an old city and building.

    5
    « Great family weekend »

    A great family weekend was had by all. We stayed in one of the mews cottages. The cottage was very welcoming and tidy, the Christmas tree was also a nice touch. Even though the staff warned there were parties on in the function rooms and apologised in advance for any noise - we heard nothing. The Santa experience was well worth the £5, the gift along with the experience was great and some nice photos to show the grandparents, especially the snow scenes. It was really nice to park the car Friday afternoon and not need to use it again until Sunday evening. The only down sides were the price of the breakfast (£18pp) which was a bit steep when you went next door for considerably less (full breakfast for £18 for four). Also the wifi was more or less nonexistent (only connected twice all weekend), other places we went it worked (but saying that it was nice to have a internet / phone free weekend)

    1
    « Over priced and un friendly »

    Great looking Hotel with a nice cat in residence Visited this Hotel on a Saturday in December and found Hardly any staff could speak English. They charge like a wounded Bull for a breakfast and let's be honest, it was just ok. Over priced food and rough staff, unfriendly management also

    5
    « gorgeous location »

    Just spent two nights with a party of 34 people,lovely stay and great service.Very friendly and excellent food.Rooms were perfect and very clean.Lovely city with a lovely castle and cathedral.At this time of year they have a live reindeer parade through the streets.

    5
    « Delightful Break »

    The hotel is ideally placed right opposite Wells Cathedral with a beautiful view of the front of it from the lounge. Our room was in the Coach house and so comfortable and very quiet. It was spotlessly clean with a large walk in shower. The whole of the hotel was beautifully decorated with Christmas trees, lights and the gardens with reindeer complete with sleigh all lit up. There is a car park at the rear. The food was excellent. All the staff were friendly and helpful. We would certainly recommend this hotel and we will certainly come again

    4
    « Consistent quality, but internet connectivity is still a huge issue... »

    I visit the swan twice a year, and have been doing so for 13 years now. I would only stay at the Swan, as it is the best in Wells, by far. But some things have to be told... and having been patronised by the hotel management for my last review is not really discouraging. One thing that the management was not aware of, of course, is that I happen to be Chartered Fellow of the British Computer Society, and therefore quite capable of spotting nonsense communicated to me when it comes to technology; an apology would have been a better idea. The hotel's infrastructure in terms of offering internet access is inadequate, period. This is not a problem with Wells, it is a problem with the hotel's networking infrastructure. There is no discussion about this. I have recorded performances at the school next doors, and at two properties at Bishop's palace and have confirmed that there is nothing "wrong with Wells" and internet speeds. The attached photo confirms a download of 0.39Mbps (!!!) at the Hotel owned WIRED (!!!) computer located in the lobby. This is simply farcical. So, to conclude, the Swan is a great place to stay; staff are helpful and friendly; the food is always top notch; but the internet connectivity is a huge problem that needs to be resolved. A very small issue that would make staying at the swan a greater experience is being able to shower without having to hunch... I am 6'2", which is not really anything impressive and could fit under the fixed showerhead. Having an adjustable rail would make things easier.

  • 4
    « Cosy hotel in an ideal City centre location. »

    This is the second time we have stayed at The Swan Hotel. The Staff were extremely welcoming and very helpful. The room we were in, was an attic room in the Court Yard & we were very cold, but as soon as I went to the reception, we were brought an additional heater, which did the trick. Great breakfast. This a 15th Century hotel, so you will get draughts, and no double glazing, plus a small car park. But it is cosy, great staff, in an ideal location and not too expensive. WiFi was temperamental, could it have been as we were in a Court Yard room?

    4
    « Lovely position - great Hotel! »

    We have stayed here twice this year, once in August and again recently (November). This hotel has heaps of character and lovely staff. I saw the same staff on our second visit, and they were just as friendly and helpful. We ate at the Hotel on both occasions and each time it was really good. Second visit we were very late arriving (9pm), but they kindly took an order for food over the phone whilst we were travelling down and we were able to sit down as soon as we arrived and have a 3 course meal. The bar has a fabulous selection of Gins and very helpful bar people. In the summer you can sip your drinks on the Terrace outside overlooking the Cathedral (which is worth a visit - quite spectacular). In the winter they have a lovely fire in the bar and sitting areas. The room we had on our first visit was really nice and situated in the main part of the hotel. No view to speak of and was a little cramped around the bed, but it did have a small sitting room with a sofa and television, which was very long and narrow. The bathroom appeared to be fairly new, with both a bath and a separate large power shower. The most recent room was in the Courtyard. A decent sized room, with a small table & chairs and a desk, but the bathroom had seen better days. Clean, but a bit tatty and dented with a few bits and pieces loose. No view again, only over the courtyard tables & chairs & the back of the main hotel. The beds in both rooms were comfortable but small. We are not used to double beds - preferring a bit more room! We stayed on part business, part pleasure and can recommend it for either type of stay. The hotel could do with a little updating here and there, but on the whole is is a great place to stay. Staff are friendly and helpful and the food good. I think the bedrooms are a little bit hit and miss but on the whole a very nice place to stay.

    4
    « Best in Wells »

    This was our third visit to wells but our first stay at the Swan. It won't be our last - we were so impressed we have already booked a return visit next year. Our room was comfortable & spacious, although I found the four-poster bed a little low and the bathroom was up several steps - not good when your back & arthritis are playing-up! Notwithstanding this our stay was great. The staff were very friendly & helpful, nothing was too much trouble. The lounge area was comfortable & the bar just opposite. Both had glorious views of the cathredral which was breathtaking. The restaurant menu was varied & the food well cooked & presented. The wine list was interesting & varied even containing a couple of decent half-bottle offerings for those with a non-drinking partner! This is the third hotel in Wells we have stayed at & is by far the best. Although more expensive than the other two it was better value for money overall in view of the quality & enjoyment of the overall experience.

    5
    « Characterful hotel in great location, excellent service and staff »

    Really enjoyed our stay here - was offered an upgrade to fourposter room for only £25, lovely room with view of cathedral. Staff very good and kept in touch with us about various things before our stay, very personal service. nice traditional decor breakfast excellent. Didn't have dinner there. Nice lounge and lovely terrace opposite cathedral. Only a few rooms at the front overlook the cathedral

    3
    « Good and bad »

    We have stayed here 5 or 6 times in the past, the last time 5 years ago. The décor has been updated since then - I preferred the older style but that's just personal preference. We have always really enjoyed our stays here but weren't quite so sure this time. We stayed in a very nice double room which was in the corridor above the kitchen and overlooking the drive to the car park. Unfortunately this meant that it was quite noisy early in the mornings, with people moving bins, clattering around and talking. The problem with the room was that it was very, very hot. We had the radiators off for the whole time we were there (end of October) and the windows open during the day but it was still far too hot to be comfortable. The food and service in the restaurant were good but the menu was very fussy, with very fancy dishes. Each came with its own specified accompaniments, which seemed to be little blobs of puree or 3 blackberries. It was nice food but we would have liked the choice of some chicken, for example, as well as the wood pigeon, etc. I mentioned that I didn't want a heavy dessert and that it was a shame there was no ice cream or sorbet and was told that they did offer those - so why weren't they on the menu then?? Almost all the staff were extremely polite, helpful and pleasant. The only exception was an incident in the bar, when a girl had misunderstood what the customer in front of us had asked for and, when she spoke to another member of staff, Max, he was very rude to the customer and claimed he had ordered something else! We were there and heard what was ordered but Max claimed the customer rather than the server was at fault and he spoke to him in a way that was unacceptable. Incidentally, the server in the bar needs to understand how to serve drinks; she made a big deal of all the different gins they serve then, when I chose one, she poured a whole little bottle of tonic into it and drowned all the flavour!! She should have added a little or at least asked. Those were specific incidents but, in general, the hotel is a nice place to stay and the restaurant serves good food but with rather over the top dishes.

    5
    « One of the best »

    I have visited this hotel about seven times over the last twelve years. The friendly and helpful staff always make me welcome. The hotel is comfortable, very well situated, has an excellent dining room. Its bedrooms are clean and well presented, often full of character. A hotel I feel that I can rely on to be good, and look forward to returning to again. One of the best.

    4
    « Lovely! »

    Stayed here last night and thoroughly enjoyed it. Can't fault it at all. Lovely cosy atmosphere, staff very friendly and helpful and couldn't be more attentive, room very nice and food was wonderful. Can't say a bad word about it. Met the resident cat who have it a very homely feel. Great location and plus to have parking available.

    2
    « A pity about the food »

    We had not eaten here for many years, remembering the food as poor. Sadly while the building has improved and we received a warm welcome from a very friendly and professional bar manageress the food has not improved. I had the beef and mushroom pie. The beef was dry and tough. It's not rocket science to cook beef for a pie filling - long and slow preferably so that it's tender and juicy. I have no idea what they had done to this. And the pastry was thick and glutinous. It's a lovely place to have a drink but don't bother eating here is my recommendation.

    5
    « Beautiful place, highly recommended »

    Took my daughter in here for a pre-Chtistmas treat..certainly not disappointed! The Swan is very tastefully decorated for Christmas and it's so warm and cosy. Fantastic view across to the Cathedral too. A 'must visit' for all.

    5
    « Great location in Wells »

    A view of the Cathedral from the front door, pleasant dining and bar staff, good food, and a comfortable room. Plenty of restaurants and historical sites within reach. Wells is worth a visit and this hotel is well located for the town centre and market square.

  • 4
    « Wonderful weekend break »

    My husband and I visited this Hotel this weekend. We had a wonderful time here. Very helpful and friendly staff,the room had the most comfortable bed I slept on in ages. Our room was clean and well appointed. My only advice to anyone looking to stay here is be aware that rooms at the front of the hotel,ours was room 24, can be very noisy! from the street below, if you are a light sleeper or easily disturbed it maybe wise to avoid the front rooms.

    2
    « Very disappointed, its put us off visiting Wells again »

    The room left an awful lot to be desired, it was poorly looked after (and we don't mean because it was an old building - that is usually the charm for us) the bathroom was dreadful and the noise level in the hotel in the evening was so bad all the hotel guests left the local ladies drinking in there

    4
    « Perfect location »

    Staying in Wells for a Thanksgiving Memorial service at the Cathedral so the location was great. Nice room with a lounge area but the furniture in the bedroom part is a bit too large and makes the room restrictive - the chest of draws would be best in the lounge area. Dinner was very nice on both evenings and the breakfasts were good - only complaint is that they bring out the cooked breakfast whilst you are still eating cereals - happened both days - staff should really make sure the table is clear first. Lovely outside coffee area opposite side of the road overlooking the cathedral. We would certainly stay again but want a slightly more spacious room.

    4
    « Perfect for me »

    Free parking. Delicious breakfast. Central location and easy walking every where. Most friendly staff. Great people watching in lounge area. Wonderful dinner. Huge room with great bathroom...rain shower head was great. Resident cat made my visit. Would return in a heart beat

    4
    « Short break »

    We booked a two night break at the hotel. Unfortunately there were no rooms available in the hotel so instead we stayed in the Mews apartments. It was a small apartment but was more than adequate for two people. We had a good fully equipped kitchen a sofa, TV and stereo with a downstairs toilet and a double bedroom and bathroom with a shower over the bath. The hotel is conveniently located with plenty of parking at the back and there is a entrance that leads directly from the mews apartments onto the high street. We didn't eat at the hotel as there were plenty of places to eat within walking distance and for this reason we did not have breakfast there either and thought the £14 each was quite expensive. We did have a drink in the bar with a nice outlook of Wells Cathedral. The bed although only a double bed was very comfortable and we did not here a sound so had an excellent nights sleep. We would have stayed an extra night if we could have and would not hesitate to stay here again.

    3
    « A Big Disappointment »

    We stayed in a 4 poster bed room with partial view of cathedral which was nice, but room inside was very dark and it was difficult to read at night with poor light from low energy bulbs. Reception staff were mostly very friendly but did not like the resident cat being on the desk, just as well our son was not with as as he is allergic to them. The bar was cosy but staff poor as preferred to talk to each other.The breakfast was the worst that we have ever had in a Best Western, very poorly presented and small. We expected this hotel to be exceptional @ £165 per night but sadly not. We liked Wells but would not stay at this hotel again.

    4
    « Excellent coffee stop »

    We noticed that the Swan had a delightful tea garden just opposite the hotel and decided to stop for coffee and cakes. Service was friendly and efficient. The coffee, hot chocolate and cakes were all delicious. The location of the tea garden was picturesque, being directly in front of Wells Cathedral. Well worth a visit.

    1
    « Don't do it, »

    Our one night stay here was a disaster from start to finish. Keep in mind we were paying 144 pounds per night including breakfast. The room smelt of mould and was very down at heal in appearance. We opened the windows to try and get rid of the terrible smell but it was too cold to leave open. We asked for another but they were fully booked. Because we didn't arrive until 7pm we decided to eat in their dining room. Big mistake. We had to wait until 8.30pm for a table only to discover the menu was a fixed price arrangement of 2 or 3 courses (we only wanted something light). The maitre de was blunt to the point of being rude. We were then told there was a bar menu but it was closing in 10mins. By then it was 8.50pm. We moved to the bar and my partner ordered Nachos - has anyone ever ordered Nachos where the dish comes to the table with the uncooked cheese ???? He was served cold corn chips, cold grated cheese, grey avocado, and 2 huge lumps of sour cream. Ikkk. In the middle of the night I went to the bathroom and realised insects were buzzing around my head!. The bathroom was alive with those little flying bugs you find around mouldy fruit. Did I mention the room smelt mouldy? In the morning we took a closer look and the room was alive with these insects. Needless to say we complained bitterly to reception. Thankfully the area manager was on duty. He took over from the local staff when he heard our conversation with front desk. He listened to our grievances, apologised for giving us a smelly, bug infested room and agreed we should not pay for the experience. Thank you to the manager but we will never ever return to Best Western plus The Swan in Wells. PS. We were in room 37.

    5
    « Great Hotel, Great location, Great value »

    Stayed here last weekend, and couldn't fault this hotel. It had everything, nice cosy rooms, great location, great breakfast and excellent service too. Nothing was too much trouble for the excellent staff.

    4
    « Well Worth a Stay »

    Location is stunning, right opposite the cathedral. Staff always very friendly and breakfast good and freshly cooked. Rooms are coaching inn style but an annex also offers a small apartment. Lots of bistros and food in walking distance so never actually eaten in restaurant. Always enjoy staying here. Nice for Autumn breaks , older clientele.

  • 3
    « Two night break »

    Stop on the way back from family in Devon so we could visit Wells. We decided to stay at the Swan Hotel as it was within walking distance from the Cathedral and is also very central for the town. We asked for a Four Poster Bedroom which was a bit disappointing as we thought it might have the old type but it was modern version with criss cross wood over the bed also the room was dark with one window looking over the road to the car park.We did ask the receptionist if there was another room who was very helpful. But it was much smaller.

    4
    « Perfect City Centre Break »

    Wells is a lovely small Somerset city. The Swan is right in the centre opposite the cathedral. It is old and quaint with lots of charm. It has a very good restaurant and the service is great. All facilities were good and found our recent two night Dinner B & B package was very good value for money. Worth a return visit as Wells is a good central location to visit Somerset.

    3
    « Not what we hoped for! »

    My wife and I visited this hotel for 1 night in October. We booked on the Internet all very easy. Reviews on TA were good but unfortunately this was not or experience. On arrival we received not a smile of welcome but a brusk "are you checking in" maybe it was the two cases we had with us that gave the receptionist a clue. We asked for a table for dinner at 8pm only to be told one of their chefs was off ill and the dining room was full. No apology nothing. We had booked a room with a four poster bed. That's what we got but it was cramped and the bathroom was small. Not what I would call value for money! In the morning there was a knocking on the door at 9.00 and we were told that we had to vacate the room by 12! Breakfast was ok but the whole staff need lessons in customer service. Maybe with the exception of the hotel cat.

    4
    « Great place for cathedral viewing »

    Wells is lovely and this hotel couldn't be better located just across the green from the cathedral. Very comfortable hotel, nice breakfasts, only downside is if you stay in the coach house, getting woken up by pipes banging

    5
    « Great short break »

    Wonderful stay at this hotel on top of all the attractions of Wells, spotlessly clean and very well run hotel one of the best l have stayed in,would recommend for a holiday.When you visit the cathedral please take the free tour it's not to be missed.

    5
    « Great value »

    This was our fourth visit to the Swan and it certainly won't be the last. Our room was superior in name and lived up to that name in every way. We once had to accept a standard room and that was disappointing but on all the other occasions we have been delighted by the room - more of a suite with separate sitting room and a bathroom with both bath and a sizeable shower cubicle. The food was superb and the service helpful and polite throughout. Wells is a great place with a lot of interesting things to do in the city and many more within a short drive.

    5
    « Great service, friendly, great rooms »

    A lovely historic coach inn, in which I enjoyed a comfortable 4-poster bed, large clean bathroom, generous bedroom, flat screen TV and coffee/tea facility. My room overlooked the inner courtyard. There is a smoking area located in the courtyard so if a lot of people are smoking (I was there during a wedding) you will smell the smoke a bit due to the age of the structure and limitations on how much the hotel can upgrade windows to block it all. But it's minimal and passing. And it could be that only the first floor room has this problem. The Swan could not be more convenient: right across from the cathedral, in the same block as great cafes, the Bishop's Palace and a fabulous Saturday market. I plan to stay there again as Wells worked its charm on me. The inn offers meals and room service (food was very good), a comfortable main floor lobby for tea and a bar for local ale (a must, it is very good) and drinks. Rooms above the street would have views of the cathedral. Rooms at the back enjoy a quiet courtyard view. I had to check out very early and the front desk manager was fast and very accommodating, ensuring I had time for a quick breakfast.

    4
    « Weekend away »

    We were given this weekend by my husbands boss as a thank you. We arrived and went up to our room,a standard...on first inspection it was good,small but it's an old building and it had everything .The bathroom had a bath with shower over...it was a little tired and the loo brush seemed to have loo paper stuck in it...not nice.When I opened the window before we went to bed..we noticed a large damp/ mouldy patch and something that looked liked mushrooms growing through the window. We slept well.On our way to breakfast the next morning my husband mentioned the issues in the room...long story short the management were very apologetic and moved us to the Cathedral Suite...this was the most amazing room,well three rooms.... And we felt very spoilt.Great customer service THANK YOU . The food was mainly excellent....starters and mains good both nights although we felt the puddings let them down...breakfast was fine....we've had better but it ticked the boxes...on Sunday I asked for a croissant as there were none left on the small buffet,twenty minutes later it still had not arrived....when we asked if it was coming soon it seemed the chef had said he'd cook some but then hadn't....maybe a communication breakdown...they waived the £2 cost of the cappuccino I had...so again they tried to make amends....would we go back ? .yes but I'd not stay in a standard room ..although sadly the amazing suite is way out of our price range ,and maybe stay bed n breakfast as there were other places close by for dinner we fancied trying.

    5
    « City Break with a Difference »

    This hotel resides in a city centre - but not like most. Wells is a quaint and charming market town by character but boasts a magnificent cathedral and is steeped in history. The view of the cathedral from the hotel is indeed magnificent too and the hotel is superbly decorated and super efficient whilst retaining the atmosphere of a coaching inn. Fora break both with charm and convenient shops and places of interest this takes some beating.

    2
    « No hot water »

    We stayed at this centrally located hotel with a beautiful view of the cathedral for 4 nights. The staff were friendly and helpful, and did their best to make up for the shortcomings experienced. Apparently, because there was a large group (coach party) staying for 4 nights, we were informed, shortly before our arrival, that we would be unable to book dinner at a convenient time on 3 of the 4 evenings. We were offered, and declined, a very early dinner time provided we chose our menu in advance. On 3 mornings and 3 evenings the water for bathing was, at best, tepid ? another consequence of the large party all wanting showers etc at the same time. It was necessary to boil a kettle to provide shaving water. Despite our complaints (and those of other guests) there was no resolution of this problem until our last morning, by which time the coach part had departed. On our first evening, the bar ran out of our choice of sherry and, by the 4th evening, they had run out of the substitute brand. The menu for dinner was very limited for anyone who wasn't able to eat cheese, and vegetables were often harder than ?al dente'. Breakfast was generally adequate, but on our third morning there was no fresh fruit available, and on the 4th morning they had run out of marmalade. Finally, I think it unacceptable that the hotel cat appeared to have free rein of the reception, bar and lounge areas.

  • 4
    « Top notch »

    Stayed at the Swan for a weekend break. It was booked last minute but we've always like Best Western hotels before. Our room was in the Coach House annexe but was reasonable size and we'll equipped. Breakfasts were excellent, local produce and wide choice. We liked the lounge which had comfy settees and view over the Cathedral Close. Would recommend The Swan to others, it is very convenient for exploring the charming city of Wells. Free car parking which is a bonus but the parking area is compact so best to leave the Roller at home and take the mini.

 

Getting to the hotel ...

All directions
·From: A39 or A371 Enter Wells from the A39 or A371. The hotel is in the city centre opposite the cathedral. Follow signs for hotels and deliveries. From M4, Junction 18, 19 miles and from M5, Junction 23, 21 miles.