Resort at The Mountain, BW Premier Collection,  Welches

4.0/5  - based on 691 guest reviews.
68010 E Fairway Avenue, 97067-9706, Welches, United States - See map
+1 503 622 3101 +1 503 622 2243

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Tennis court
    Tennis court
TripAdvisor Traveler Rating
based on 691 traveler reviews
See more comments >>
Photo gallery :
The Resort at The Mountain, BW Premier Collection® is located one hour above Portland, Oregon and nestled in the Salmon River Valley within the Mt. Hood National Forest. The Resort features 157 deluxe accommodations in a mountain ambiance. Our rooms are spacious with modern decor. The golf course features a 27-hole course that was first designed in 1928 and is to be named as Oregon's first golf resort. The Resort's Nature Concierge provides personalized service to every guest or group who wishes to maximize their recreational experience and adventuresome spirit on Resort grounds or throughout the Mt. Hood region. The Resort also operates a boutique spa with treatments of massages, facials, body exfoliations, body wraps, manicures and pedicures. The property features two full-service dining experiences. The first is our golf course pub, Mallards Cafe & Pub, which offers stunning mountain views directly from the bar. Our fine dining outlet, Altitude, offers a formal dining environment with a more sophisticated menu. Being able to cater and host events make us a perfect conference center choice with over 15,000 square feet of indoor space/25,000 square feet of outdoor space. With the capacity we may host it definitely transforms us into a romantic wedding venue and have catered many conferences & meetings.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 691 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
368
Verygood
 
192
Medium
 
64
Poor
 
40
Horrible
 
27
Business Business 52
Couples Couples 332
Family Family 185
Friends getaway Friends getaway 46
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Resort at The Mountain, BW Premier Collection,Welches
  • 5
    « Luxurious room accommodations! »

    I've always seen the signs to the Resort on Hwy. 26 but never drove back to see it. (I had read a review of someone who said it was hard to find? Don't believe it! It was a piece of cake...and there are MANY signs!) Attended a ministerial retreat and was impressed with the very comfortable bed and spacious room! The staff were friendly; the complimentary breakfast was quite the spread; the catering of our two evening meals provided us with delectable buffets. This would be a GREAT place to have a church women's or men's retreat, couples retreat or the like. I didn't use the hot tub (as it's outside by the pool), nor the spa...so I think we should go back and check them out!!

    4
    « Pet-friendly, quiet »

    I arrive late and the weather was rainy/cold, so I didn't see much, but the "Croft" rooms in a pet-friendly strip of rooms were very nicely appointed, including single-story rooms with a sliding door into a common but fenced dog-elimination area (about 10 meters by 50 meters). Quiet, peaceful.

    1
    « Overpriced andBeware of double charges »

    I've book this thru hotels.com so I got charge with taxes and resort fee then upon check in you will be asked for credit card for incedentals $50 which will take few days to be credited back. Upon check out I was check by the hotel with another resort fee. And the lady name Michelle on duty (10/3/16 at 11Am) said oh we cant help you with third party booking but clearly on upon entrance of the hotel they clearly associated and encourage third party booking

    4
    « Pretty setting »

    At first arrival, this seemed like a really nice resort. It is kind of but it's not exactly what I think of when thinking of a resort. The lobby and restaurant area are very nice. The pool is just okay and to get to our room we had to drive out of the main area and pull into a motel-like group of rooms. The room was quite comfortable and nice. We had dinner at the restaurant by the golf course which was a very beautiful setting, food just okay. I guess for a golf weekend it works but I wouldn't book a vacation and plan only to stay on the property. It was fine for a place to sleep if you want to see the area.

    2
    « Total incompetence »

    Firstly the signs are easy to miss, but on arrival all looks good. Then you meet the reception staff who obviously have only been trained to do the basic tasks. managing a pre-paid voucher was not one of them. After some advice all seemed well and we were directed to a block across the road overlooking the gold course, and a pretty woodland setting. The room was clean and freshly decorated, but the balcony felt as if it were falling away. The TV was hard to negotiate, but managed eventually. Fridge and microwave in the wardrobe. The restaurant in the evening was not popular. Indeed the lack of customers should have rung alarm bells. The food was imaginative, but mine had obviosly been heated up and so had dried out. My wife's just lacked flavour, Suggest you go back to main road and eat in one of the other places available as we did on the second night. far superior dining experience. Breakfast we typical Best Western and acceptable. After a fair walk or a short drive to the main lodge. Then it all went wrong. The reception staff, as a matter of course, just charged everything to my credit card without seeing what was being charged for. On seeing the bill they had charged me for, not only the food, but also the accommodation, which you will remember was per-paid. The receptionist did not know how to refund my money. Another receptionist came along and said that she had sorted it out. Well when I got home I found that not only had they not refunded the accommodation, but they had charged me all over again. A small refund had been made, but I have been left with a double accommodation bill that I should not have been charged in the first place, and could so easily have been rectified if the staff had had the correct training. needless to say the manager, who could have dealt with it,and should have been available, just would not answer her phone. So here I am a few hundred dollars out of pocket plus I have been hit with foreign currency transaction fees, so double wammy. It will be interesting to see how good Best Western are at sorting this out with my tour company. I am not holding my breath!

    5
    « Resort Serves All Seasons »

    Just an hour east from Portland, this Best Western jewel is a great place for a romantic weekend, golfing, as a home-base for exploring the local territory, or for a conference.The beds are very comfortable, and rooms are roomy with all one needs, even a log in the fireplace. The placement of buildings around a central park area results in very easy parking, close to one's room. Staff at the bar, dining room, and desk were all courteous and friendly. This was a new experience for both my wife, who was celebrating a birthday, and me, and we loved it.

    2
    « Not a resort! »

    Please don't think your coming to a resort or a room with a view. All rooms view the pool area or parking lot. The hotel is heavily tree'd but no mountain views. After reading on line about the property and paying for a view room-we spoke with management about view of the pool, not what was advertised. Our room was very spacious, clean and comfortable. It did offer a fireplace, but it was wood and we needed to purchase the wood. In the morning the front desk was out of complimentary coffee and cream, and the complimentary breakfast was OK and hot but a crowded mess. There were no employees to tell you what to do, lots of people just wondering around trying to figure it out. The staff coming out the kitchen replenished food, but didn't talk to quest. You did everything yourself, drinks, food, etc. It was really strange especially for a RESORT, not. For the price and the service it is not worth the price.

    4
    « very close to Mt Hood »

    Hotel is part of Govt camp area. Lots of shops etc. Hotel is there for skiers. No air conditioning in rooms. Fans only. Room was ok. Breakfast included. Breakfast choices ok. Close to brewery: walk right out front door.

    4
    « Very nice place »

    Quiet, wooded area. Deer walk thru the courtyard. Large, newly remodeled room. Very comfortable bed. Our first floor King had a fireplace; shower had a rain head and was high enough for a tall person. Nice pool. Onsite restaurant was good. Free breakfast was adequate. Staff were all polite and helpful.

    4
    « Pleasant Resort Nestled in the Woods »

    Stayed for two nights on a business/meeting trip and truly enjoyed the spacious rooms with fireplace and refer. Rooms are spread out in several buildings on the expansive property that also offers duplex-style houses. Staff friendly, business center available, clerk in gift shop helpful but said our group was "not spending enough money" with her...banquet food is average, though one morning we did have an omelet bar and the chef did well preparing omelets. One night we had an outdoor event with fire pit, crochet, and golf putting. Nice setting but the hamburgers prepared on a nearby grill were dry and cold.

  • 4
    « A resort in a beautiful setting. »

    We were very satisfied with our stay in September. The resort grounds were in a beautiful wooded setting. The golf right across the street was immaculate. The bed very comfortable. The outdoor heated pool was enjoyable with very comfy lounge chairs.The breakfast was a bit disappointing . For a premier resort the selection was poor (no waffles, potatoes chewy). The staff service could have been better. They weren't very helpful in answering questions. They weren't rude, just young and unprofessional. Overall we were satisfied with our stay and would recommend it.

    5
    « Great getaway »

    This hotel is a great place to come and relax. Their front desk Associate Jack is great! very friendly and hard working. One of the nights we were there, apparently the houseman had walked off the job, Jack was rushing around to make sure guests were taken care of. This is awesome to see. Thank you Resort at the mountain, we will be back!

    5
    « Live in the woods »

    We stayed at this resort for 2 nights at building 7. The entire stay was pretty nice. Our room is big and clean. It feels like we were living in the woods. We can keep the balcony door open all night long and then breathing the fresh air and fall into sleep. This resort is big. There are a lot of free facilities. The resort staffs are really helpful. We defiantly will come back again in the future.

    2
    « Hotel Needs Some Work »

    We stayed here as part of car club event. We loved the restaurants (see separate reviews on Altitude and Mallards), but I would not stay at the hotel again. The public areas are beautiful and well-maintained. I admit we had fairly high expectations when we got to our room, and it did not come close to meeting those expectations. The room was outdated (old furniture that had newer granite tops on it, old colors such as a brown rug, etc.). Anyone who has read my reviews knows I'm not overly picky about décor, but I am a stickler for cleanliness, and this room was not clean. The toilet bowl looked like it hadn't been cleaned in a while. On the second morning there was some water on the small counter (more on that later) and when I wiped it off the tissue I used showed black dirt, as if the counter hadn't been cleaned in a while. As I mentioned above, there was almost no counter space. As for towel racks, there was one small one under the sick that would hold one bath towel. On top of the folded bath towel they placed a hand towel and a wash cloth. On the back of the toilet they placed another bath towel, hand towel and wash cloth. They had the obligatory "Save the Earth" note saying if you wanted to re-use your towel, place it on the rack. Well, great. We could place one towel on the rack (it had to be folded to keep it from touching the floor), and hope it dried during the day, but what about the others? There wasn't anywhere to put hand towels! I've never seen anything quite like it! They could have extended a counter over the back of the toilet and put some more towel racks on the wall. The bathroom was small, but someone needed to take practicality into account. It was hot while we were there, but the pool isn't heated, so it is COLD! This is up towards Mt. Hood, so it gets fairly cold at night, and an outdoor pool probably won't get much above 70 degrees Fahrenheit, which is pretty cold water to swim in. I would be giving this place one star except it is in a pretty location and most of the people were pretty nice. We stayed three nights, and when we pointed out that the room was dirty we were given a $30 credit. There are privately-owned houses that are available through a rental pool...I would consider that if I need to stay there in the future. I will go back to eat at the restaurants, but I will not stay there.

    4
    « Great affordable resort! »

    I had never been to this resort and we went on a last-minute trip. We were upgraded to a fireplace king room, which was spacious and decorated with modern furnishings, everything looked very nice. Unfortunately, the bed was very firm! I'm a side sleeper and I woke up in the night and my shoulder hurt bad enough that I couldn't go back to sleep. Also, our alarm clock/radio randomly went off at 3:20am, so that also didn't help my nights sleep. A buffet breakfast was included with the room, and it was great! Eggs, sausage, bagles, yogurt, oat meal, fruit, etc. We also had dinner at the Altitude restaurant, and it was very good. The lights were a bit bright, and eventually they dimmed them! But it was quiet and there were 4 tables with couples, and it was quite nice. I would recommend for a quick getaway close to Portland! We walked to the spa, and it looked very nice, though we didn't get to use it. Just be sure to ask about the bed, if u require anything softer than a very firm bed! Otherwise it's a really great place!

    3
    « Service should be better »

    The location is very good and quiet. The room was nice and comfortable. However, we didn't notice that we didn't have any towels until about 8:30 pm. I had to call the office three times over a period of 1 1/2 hour before I finally got some towels. Also, we were frustrated that they closed down the breakfast service half an hour early even though there were 14 people standing in line waiting for eggs and bacon. They said they had a banquet to prepare, but we paid for breakfast too! There is a mandatory resort fee.

    4
    « Bogo rate was awesome »

    End of season and no one is here. Huge comfy rooms with refrigerator, microwave and hdmi hookup to stream movies from your laptop. Pool and hot tub were awesome and free breakfast was included. Shampoo and toiletries were small size and maid device was spotty but room was clean and comfy. Nice property would go back .

    3
    « Short stay »

    We were in Welches to attend an event.. It had been years since I was here. Though I'd never stayed at the resort I was familiar with it as I had lived local many years ago. When we first arrived we went to the Mallard for lunch. Sat for close to a half hour before being waited on and receiving our order. It seemed as others were having to wait as well There should have been more wait staff.. Food was great... Checked into our room and for being a many started resort we were disappointed with a mediocre room. It was clean and all.. But only two paper cups for coffee and none for water. No hair dryer.. Very dark in the lighting.. The complimentary breakfast was only at the most on the warm side.. Nice choice of food. Did say they offered bloody Mary's and mimosas but no one came around to ask.. On the upside it is a beautiful setting.

    5
    « Excellent Overnight Getaway »

    I've lived less than an hour from here for 40 years and never knew this hotel was here. I'm glad my wife and I were gifted with a free stay. It's a beautiful facility that seems to perfectly balance the rustic outdoors with modern convenience with a hint of luxury. Easy check-in in a comfortable reception area. The rooms are located in different buildings and require a short drive. The rooms are huge. Huge. Nicely appointed, modern and comfortable...huge flatscreen with a ton of channels. Soft bed (too soft for me). Large bathroom with tile and marble. Really, just nice and comfortable. We had a fridge and microwave. The grounds are nice with old growth trees. We didn't use the pool or hot-tub, but it looked nice. We ate dinner and had drinks during happy hour in the 'nicer' restaurant. Service was polite and fun, but the food was so-so. We would certainly return again.

    4
    « Beautiful Setting »

    This hotel is just off of the Scenic Mt Hood Byway. It is a little difficult to find because the BW logo is nowhere to be seen. I was not sure that I was at the right place until i went inside to register. The rooms are large and well appointed. Very nice restaurant off of the lobby with a lounge. Also has a full service restaurant and bar at the golf course adjacent to the hotel. Beautiful wooed setting with pool and spa. Only negative is that they added a resort fee on at checkout that no one had mentioned when i made the reservation or when i checked in.

  • 2
    « Sadly not living up to potential »

    My husband and I stayed one night and played golf at the resort. So many things need improvement here. To begin with, when we wanted a sandwich to go when starting our round of golf, the only restaurant open said they were too busy. The little place called "Wee bites" that is supposed to be for that purpose was closed. Then we asked to use the restroom and were directed by the pro shop to where it was, and it was locked. We found some guy in another part of the resort who told us we'd have to use the one in the restaurant. There was a sign saying no coolers allowed on the golf course, but we took our little one with water in it and no one complained. Good thing as all the water jugs on the course were empty on a 90+ degree day. We saw the cart girl once and were able to buy the elusive sandwiches from her. She was nice. There was confusion at the turn as people were cutting in with no starter to control things. The course itself was nice and greens were beautiful. Once we checked into our room (#726) we found it to be huge with very dim lighting and a bed that sagged about 3 inches in the middle. It had a window air conditioner. There is no elevator and was no offer of luggage service. The bathroom was nice. We needed ice, and there was a room that said vending, ice and laundry. Inside was a washer, dryer, coke machine, and a small rusty freezer that looked like it hasn't worked in years. We went to the main building to ask for ice, and the front desk person sent someone to our room with ice. There was no bag for dirty laundry and no bath mat. There were two paper cups in the room that were not wrapped. There was the standard little Keurig with some coffee. The remote was not programmed to the TV; so had to turn it on and off manually. At breakfast, my husband asked for milk. They said they didn't have any. When complaining, there was absolutely no management on site. The place was run by college kids with no authority to do anything but keep saying how sorry they were. No way we'd ever stay at this place again, and it's a shame because the bones of the place are good. They need some management.

    5
    « Amazing grounds, nicely appointed rooms »

    We really enjoyed our four-day stay at the Resort. The room was clean, well-appointed with a balcony that had a comfortable table and chairs--nice touch. The resort takes dogs and have a nice dog area for them. The complimentary breakfasts were hot with a lot of variety. And the grounds, wow, they are gorgeous. Best of all the place is located very close to the Salmon River Trail and Wildwood Rec Area--both federal parks, which are great for families as well as serious hikers. Finally, the staff was splendid--really felt like they appreciate us! Well done.

    4
    « Last night of our trip »

    The hotel and grounds are beautiful. Comfortable bed..nice huge room with balcony and fire place. The bathroom was large with walk in shower. Clean and comfortable. After checking in we walked the trail and then walked across the street to the pub. We had a couple drinks outside. The photo is where we sat and could admire the moutains..Beautiful We also enjoyed the free breakfast. Eggs, sausage..bread. yogurt..fruit..and oatmeal..juice and coffee.

    3
    « The Good, The Bad, and The Impractical »

    Resort at The Mountain was definitely not ?average?, but a distinct mix of good, bad, and impractical. THE GOOD As the name implies, this is a resort, not just a hotel. This includes golf, tennis, and a recreation consultant as well as 2 restaurants (1 fancy/expensive, 1 less so). We didn't use most of this, but got some suggestions from the recreation consultant for local scenic drives that were excellent (and not at all obvious without his help). The rooms are well supplied (fridge, microwave, iron, etc.), the staff is helpful, and there is a nice swimming pool. THE BAD The resort is quite expensive, but on top of that we were quite angered by a hidden $15 per day ?resort fee? that was never mentioned or included in the up-front price. We were told this fee is to cover all the extras the resort provides. We didn't find out about it until we checked out. This is sneaky, intolerable, and just plain wrong. And then there was The Great Check-In Disaster. On Friday July 15, 2016, around 10:30 a.m., the Resort's computer systems went down. The staff is obviously not trained to cope with a long outage. I am not sure how they handled check-out, but check-in that afternoon was a real mess. People trying to check in were basically told ?Our computers have never been down this long before. You can't check in now, and we cannot tell you when you will be able to check in.? They talked for hours about needing a list of rooms that were ready for new guests. How long does it take to make that list? We especially felt sorry for a couple who had a ?guaranteed early check-in?, as they had a wedding rehearsal to attend. They were not checked in early. Why couldn't the staff find just ONE clean room? This chaos went on for hours and hours, and numerous guests were getting pretty testy. The worst thing was that no plan and no special procedures had been put in place for check-in, even though there was ample time to do so. No one on the staff was keeping track of who had arrived in what order, which practically guaranteed a mad rush and ugly scene once the crowd was allowed to check-in. Finally A CUSTOMER took it upon herself (bless her) to be in charge of organizing that ? going around to everyone, asking them what time they had arrived, and making a list of what order everyone would go in once check-in did commence. It worked beautifully, but the staff was not involved. The big question here is WHERE WAS THE MANAGEMENT? I almost felt sorry for the 2 staffers at the desk, who were under a great deal of pressure, and keeping their cool as best they could in a situation they obviously were not trained to deal with. But the absence of management on the scene is inexcusable. They should have been right out there in the middle of things, answering questions, taking the heat, and organizing the crowd the way the customer did. I guess they were all hiding in their offices somewhere. THE IMPRACTICAL Breakfast does not start until 7:00 a.m. This is at least one hour too late. Although most guests may not eat until after 7, a significant minority will want to eat before then ? like skiers headed up to Mt. Hood. Breakfast was decent, but not great ? choices were somewhat limited. Also, the showers were strange. Our bathroom had a large shower (no tub), divided from the room by just a single, non-moveable, floor-to-ceiling clear glass pane. This glass covered only about 60% of the shower, with the remaining 40% open. It had a little rectangle cut out of it so you could reach in and turn on the water without getting in the shower. But you can easily guess what happens ? even if you position the shower head to spray towards the wall, some water escapes the uncovered 40% as well as the little rectangular hole, and gets the floor wet. This whole setup looked pretty, but was ?too clever by half?, and didn't have the utility or functionality of the good old tub/shower with full curtain. The bathroom was very short of horizontal surfaces on which to put things. We were also given no drinking cups in the room, and told that no, it wasn't a mistake. They then provided us with some drinking glasses. In summary, if I needed to stay in this area again, I would take a very hard look at all the other possibilities before I would book another stay at Resort at The Mountain.

    4
    « nicest place in Welches! »

    This is a great location to play golf and relax. It is about a 20 to 25 minute drive from Timberline resort, so be aware of that. Welches is a small town with not much there except a small strip shopping center (with grocery store, pizza place, liquor store, etc.) and not many options for eating out once you leave the Resort. That being said, the Resort is very pretty, and very nice. Not your average Best Western at all. It feels like a resort with some hotel rooms, some cottages, etc. Highly recommend for spring, summer, and fall.

    4
    « Great place to stay a few days »

    Unfortunately, I was only passing through. I could stayed there easily for a few days. Rooms are generously equipped with a patio or balcony and have all amenities. The resort has a pool and tennis courts. The golf course is not far away. The Columbia River Gorge with its many sights can be reached easily and quickly. The restaurant has a good but not too large menu selection. The service is very accommodating. For breakfast, which is included in the room rate, there is a cold and warm buffet.

    5
    « Best Western Resort at the Mountain »

    Overall, great hotel/resort and a good "purchase" for Best Western in the Mt. Hood area. Great amenities (3 golf courses, spa, recreation facilities, etc...) full breakfast available complimentary to resort guests. Ideal option for the Mt. Hood Village area for any season or guest dynamic.

    5
    « Beautiful resort to stay a night or a week »

    We were just passing through and stayed one night but we had a beautiful room overlooking the pool. There is so much to do here you could stay a week or more. The room and bedding were luxurious and so comfortable. The staff for the most part was extremely nice and informative. (One must have been having a bad morning) We enjoyed walking around the property and eating a the very nice cafe overlooking the golf course. We then went in to have drink and play some pool. Very relaxing resort.

    5
    « Truly a wonderful place to stay, the BEST »

    The prettiest place we have ever stayed. The grounds are beautiful, with golf on property. Highly manicured. Clean and the beauty can't get much better. private and quiet. Excellent room with big bath rooms. Plenty of parking and a nice drive around the area is also a must. Only wish it was closer to California for another visit.

    1
    « Theft In Room »

    My wife and I stayed for one night. The location and grounds were beautiful. The mourning breakfast was free but the eggs and oatmeal were cold. There was no orange juice. We left and later that day I got a email from American Express that someone tried to charge $2000.00 at a Target. When she looked in her purse $150 was missing. The only time she didn't carry her purse was when we went to breakfast. Someone with an key went in while we were out. We were 100 miles away when we'd got the email so we didn't report it.

 

Getting to the hotel ...

All directions
·From: Portland International Airport. Take Airport Way to I-205 South. I-205 to I-84 East. Exit 17 to 242th/Hogan Drive. Highway 26E/Mt. Hood Highway. turn right on East Welches Road. turn right on East Fairway Avenue. The Resort at The Mountain, BW Premier Collection® is just ahead.
 

Our other hotels nearby