BEST WESTERN Hotel Smoky Mountain Inn,  Waynesville

4.5/5  - based on 520 guest reviews.
130 Shiloh Trl, 28786-9007, Waynesville, United States - See map
+1 828 456 4402 +1 828 456 4885

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1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 526 traveler reviews
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Discover this quaint Waynesville, North Carolina hotel offering breathtaking views of the Great Smoky Mountains and convenient access to a variety of key area attractions. Welcome to the BEST WESTERN Smoky Mountain Inn where guests will experience a quiet atmosphere, friendly customer service and convenient access to a variety of local attractions. Located near the Great Smoky Mountain National Park in western North Carolina, this Waynesville hotel offers 58 well-appointed guest rooms. Each room features cable satellite television with HBO® and high-speed Internet access for guests convenience. Hotel guests are welcome to a complimentary continental breakfast each morning before taking a refreshing dip in the outdoor swimming pool. This North Carolina hotel also features business services. The BEST WESTERN Smoky Mountain Inn offers convenient access to a variety of shopping and dining in downtown Waynesville, just two miles away. Hotel guests will enjoy a quick day trip to visit some of nature's most beautiful creations such as the Blue Ridge Parkway and the Great Smoky Mountains National Park, less than 40 miles away. Waynesville is an outdoorsman's playground offering convenient access to hiking, golfing, horseback riding, skiing and white water rafting. Visitors will also enjoy mining for gems at a local mine, taking a ride on the Great Smoky Mountain Railroad or taking a tour of the historic Biltmore House. Guests will also enjoy the many events taking place in Waynesville throughout the year such as the Church Street Arts & Crafts Fair, Folkmoot USA, the Apple Harvest Festival and more. The friendly, helpful staff at the BEST WESTERN Smoky Mountain Inn is ready to ensure a fun-filled memorable stay in Waynesville, North Carolina. Make a reservation today and save!

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Room 1

Guest reviews


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based on 526 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
324
Verygood
 
154
Medium
 
36
Poor
 
7
Horrible
 
5
Business Business 49
Couples Couples 205
Family Family 175
Friends getaway Friends getaway 41
Solo travel Solo travel 35
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Smoky Mountain Inn,Waynesville
  • 5
    « Wonderful Hotel »

    Modern, clean rooms, friendly staff, good continental breakfast. Very convenient location. We will definitely stay here again! Only minor thing is the breakfast area is a little small when it's a busy breakfast rush.

    5
    « Great service and reasonable rates for our extended stay »

    In town for almost two weeks for work. I was able to stay in the same room the whole time. Great location to the smokey mountains. A great area to take in the fall colors. Easy driving distance to town. Nothing really with in walking distance. Nice folks though. Happy with our stay.

    5
    « THE best »

    No need to look any further, this is THE place to stay in Waynesville. Recently renovated inside and out. Clean, comfortable, friendly 100% rating. Located off Rt. 23/74 at exit 98. Breakfast room with plenty of choices for everyone. Plenty of outdoor seating areas. A plus is this place is pet and smoke free so the rooms smell fresh and not overpowering with air fresheners. Did I mention CLEAN!!!!! Guaranteed if you stay here, you'll return. Happy travels.

    5
    « Thanksgiving »

    Great hotel. They are super nice and so kind to us after a terrible experience the night before at another hotel. Very clean, great amenities, beautiful views...highly recommend! They also have free breakfast!

    5
    « Nice and up to date »

    Wonderful to receive check in phone c all feom front desk aftwr we were in our room for a little while. Very clean. Great shower head. Comfortable bed. Clean air filters. Wonderful to be able to adjust air so easily. One recommendation is to raise the height of the sink counter. Way to low. More luke set at accessible height and we are not in an accessible room. Friendly staff. Would add some k8nd of glutenfree protein to breakfast such as sausage, scrambled eggs, cheese cubes or slices. Include oranges in the fruit.

    3
    « Adequate »

    The room was old style but clean.Very noisy air conditioner. The front desk staff were inattentive and not welcoming. Our internet booking said check in at 3pm and we arrived at 2.50 and were told the check in wasn't until 4pm but were begrudgingly allowed to check in. Their own info. in the room said check in was 2pm! Good location for bottom of Blue Ridge Parkway and Smokey Mountain National Park

    5
    « Relaxing »

    What a wonderful place to stay. Debra went above and beyond to make our stay great. This was our second stay here and we will definitely be back. It is more than just a hotel. The view of the mountains is spectacular. The locations to downtown is perfect. I would recommend this hotel to anyone who wants a great getaway.

    4
    « veery nice »

    the location is nice with a view . Check in was quick and easy the staff in all cases were very friendly . The room was very clean as was the bath, All rooms are nonsmoking but placed around the hotel were benches ,tables chairs and even two fire pits. the only downside was the breakfast there were no eggs or meats, there were waffels. check out was easy. I would stay there again if in the area

    5
    « Wonderful Motel »

    This was a great motel. The view was great. Friendly staff, nice breakfast, welcome bag in the room, nice, thick towels, comfortable chair, great shower head in the tub, very clean. The grounds were pleasant with swings and picnic tables. The sheets fit the mattress. Would certainly stay here again.

    5
    « Wonderful place »

    Loved this place. Very clean. I'm picky and could not find anything wrong with the room. Staff could not have been more helpful . They provide water and snacks each day ,Would not even consider staying anywhere else

  • 5
    « Very Nice Place »

    Discovered this hotel after a quick trip to the area. Our room was very clean, comfortable, and quite. Would definitely stay there again if and when we are in the area again. Loved the view and the fact the motel was up on a hill from the road.

    5
    « Caring Staff, Beautiful Setting »

    The staff at this hotel is caring and helpful. The rooms and clean and comfortable. The hotel sits on a beautiful hillside with easy access to the entrance to the Blue Ridge Parkway. It is my favorite place to stay when visiting the NC mountains.

    5
    « Excellent choice in the area »

    We stayed Oct 25 - 26. Our room was exceptionally clean, updated and the shower was a treat from where we stayed previously. The staff is so welcoming. The grounds are very well kept and set up to sit snd enjoy the view. They even left us bottles water and a snack in our room. We will definitely return when we're in the area. Thank you!

    4
    « Short Trip »

    As I had to be in the area for a Saturday funeral, I was not looking for a luxury hotel although the prices did not reflect this. The room was very nice as well as the staff. But I think the price of the room was outrageous. I understand that it was peak leaf season and all but this motel is not close to restaurants or any other shopping.

    5
    « They were sold out! »

    We love this hotel in the mountains and the food in the city. But sadly it was sold out this past Saturday night and has become a popular place based on the app reviews. It is also leaf peeper season in the mountains as the trees turn beautiful this time a year and people travel from far to see this. We will try again next time we're in the area. We did go by and feed apples to the donkeys at the bottom of the hill and had lunch at Bogarts. We just stopped driving early when we found out we could stay here and got a room and drove to waynesville the next day.

    5
    « A quite relaxing neat motel »

    Very easy get off and back to highway. Extremely quite. Spacious and neet room. Very friendly staff members.One of them took a picture of us seating on the swing bench in fornt of the entry door, it is only a few minutes drive to the main street of Waynesville where you can find quite a few restaurants.

    5
    « Very Nice and Welcoming »

    An older property but redone and very nice. Friendly staff, good breakfast, easy location. Not sure it's worth the price but quieter than motorcycles in Maggie Valley. Nice view, close to shopping and restaurants. Interesting amenities on the property.

    5
    « Pleasant surprise »

    Located at the last minute on Trip Advisor while viewing Fall Foliage in the mountains. This motel was exceptionally clean with great views and there are several outside sitting areas to take advantage of the views and enjoy a glass of wine. For the quality of the hotel and views the pricing was exceptionally good.

    5
    « Very nice! »

    My husband and I spent one night here and were very impressed. We normally stay at Hampton Inns when traveling, but since one wasn't near, we chose this Best Western, based on reviews. It's an older hotel, but has recently undergone renovations. Room was very clean, beds comfy, large (rainfall ?) shower head, large screen TV--an added plus was the fact that they put a complimentary bag in our room with two waters, chocolate chip cookies and popcorn for us to enjoy during our stay. There is also a microwave and small refrigerator in room. Grounds are very well kept. The staff couldn't have been nicer. I will definitely stay here again.

    5
    « Smokey Mountain Best Western »

    This is the only motel/inn I would consider in this area. It is clean and the setting is gorgeous ....any time of year. The staff are friendly and go out of their way to ensure my stay is satisfactory.

  • 5
    « Very, very pleased! »

    Our stay at Best Western Smoky Mountain Inn could not have been nicer. The staff accommodated my parents with a room adjoining mine with no steps in between. For several years I have been trying to coax them into staying here, but they were doubtful that their needs could be met better than in Canton. Comfortable beds, a wonderfully complete breakfast, and terrific service proved to them that a stay at this inn was the right move. I am both relieved and thrilled that our experience was top notch. Thank you to everyone from the desk staff to housekeeping for helping me keep my word!

    4
    « Mountain views »

    Beautiful views of the mountains from room. Newly renovated room with full amenities. Grounds had festive Fall decorations and seating areas with a fire pit for outdoor enjoyment. Complimentary breakfast was included.

    5
    « Upgraded and outstanding for the $$ »

    This is the best Best Western I have seen. Has been completely redone. Upscale rooms and furniture. Nice lobby and well maintained exterior make this a gem for the area. Good hot breakfast and great internet, pleasant staff and comfortable bed. Much more than expected for a Best Western,

    5
    « Excellent for location and price point! Fabulous beds! »

    The Best Western Smokey Mountain Inn, was a wonderful surprise. Clean, updates rooms, with great bedding, wonderful pillows, really big flat screen TV's, Good breakfast included, and great location overlooking beautiful mountains. There was a pool, and outdoor seating at cafe styled tables and a swings love seat that allowed us to enjoy the fresh mountain air. Terrific value. We were here for a family wedding, and it really worked out well for all.

    5
    « Love my weekend away... »

    This is the best Hotel I have stayed in, in a very long time! The view is amazing! Very quite, peaceful place. The staff were very nice and the room was clean! They even give you a welcome bag of goodies! Not to many places do that. The hotel has a nice swing on the grounds were you can take in all the views and relax. I will definitely stay there again in the future!

    5
    « Great Stay »

    Loved the place, it was a very relaxing time. The view was wonderful. Clean rooms, gave you a bag of goodies, friendly staff, and kept the outside area very tidy and clean. would not hesitate to go back. One of the best Best Westerns we have stayed in.

    5
    « Stay of September 20 and 21 »

    Loved this hotel, but most Importantly the staff. Kaye was in the lobby and proceeded to tell me about the area. Her information was instrumental in our stay. Everyone at the hotel was extremely friendly, and I mean every staff member. In addition we received two bottles of water, cookies and popcorn. Really nice perk. Wide screen tv was genuinely appreciated. The grounds were well manicured. The room was immaculate. I would stay here again, and would recommend to friends. We did not eat the breakfast buffet, but it looked good. Would give this hotel ten stars if I could.

    5
    « Stay Here! »

    I can sum up this stay with two words - STAY HERE! I've never had a good experience with any Best Western stays but this property has changed my mind. When pulling in late, my husband and I noticed it is located next to a car dealership that was brightly lit. We thought, great, bright lights = no sleep but this was not the case here. Because of the way it's situated you don't even see the car lot, instead there's a pretty mountain view. Smoky Mountain Inn is an older motel that has recently been renovated and they did a marvelous job. I've stayed at 5 star hotels before that didn't offer the amenities we had here. I am a stickler for cleanliness and detail - everything here is new and clean, clean, clean! Here is what I loved about the Smoky Mountain Inn: 100% Sanitation rating in the breakfast area (the coffee was very good!) continental breakfast was included in rate Size and cleanliness of our room (we had a mountain view room upstairs with 2 queen beds) The decor of our room A gift bag in room containing 2 large water bottles, a pack of large cookies and microwave popcorn. Refrigerator and microwave Large flat screen tv (42"- 48"?) Clean sleeve for tv remote Desk and chair Large comfortable chair with ottoman Comfortable bed with plenty of pillows Tiled floors in toilet area Clean base boards and floor behind toilet Granite counter in sink area Fresh shower curtain that was hung on a rounded rod that allowed for more room when showering A HUGE shower head that had an easily adjustable water flow Plenty of thick fluffy towels A dark washcloth specifically to use to remove makeup Nicely scented soaps and lotions Plastic bag to line ice bucket A large folded paper towel to take with you in the car Trash can liners that are tied tight so when you dispose of trash they don't slip down Beautiful maintained grounds with flowers We only stayed here one night of our extended weekend getaway. It is close to the Asheville area and the Blue Ridge Parkway and makes a great home base for daily hiking and exploring. After staying in some really, really bad hotels and Inns in the Hendersonville area that cost way more, I wish we would have found it sooner and made it our home base - well, next time! Thank you to the management and staff who do such a good job at making this property so enjoyable!

    5
    « Excellent and friendly service »

    I spent a weekendwith a cousin at this inn. We had very comfortable, well-appointed rooms. The staff was very polite and friendly and made every effort to be helpful. I had a problem with printing out my boarding pass but, fortunately, one of the ladies at the reception found a solution.

    5
    « A Lovely Stay In A Lovey Hotel »

    We were going the Waynesville area for an annual Bladder Cancer Survivor Support Meeting on Fri & Sat (9/16 & 9/17). We wanted to do some SightSeeing while in the area also. Based on some recommendations of the local BCAN Organizer we choose this hotel for our stay. We called & booked a room for five days, not knowing how long we would be able to actually stay and they were so flexible with the days, we could have left or extended as we needed. We arrived on Thursday and checked out Mon. & headed toward Asheville for a couple of days there before heading back toward the coast. This is a very lovely property located on a hill with beautiful views. They have very nice little park benches located all around so one can sit outside to enjoy the views. There is also a nice outdoor pool & small gym, but we did not take advantage of either. The overall service was OUTSTANDING, from everyone at the front desk, to the breakfast service, to Carolyn, who cleaned our room each day. A VERY NICE TOUCH was the fresh Water Bottles, Cookies & Popcorn placed in the room each day. That was a nice snack to come back to each day & also to know we could start the next day with a fresh bottle of water. The room & bathroom was spacious & very clean, and a microwave, refrigerator & free WiFi were provided. While this is not a five star hotel in Manhattan, I am giving it Five Stars & a very high recommendation because everything was right for this location & we will definitely book this hotel when we are in the Waynesville area again :-)

  • 5
    « My Birthday & Our Anniversary Get-a-way »

    The best hotel we stayed in on our 4 day get-a-way. Service was great, bed was very comfortable and the breakfast was good. It was a great place to stay. Would stay there again. I recommend this hotel if you are in the area.

    5
    « Gorgeous view & lovely motel »

    Situated with a beautiful mountain view, this hotel also has carefully planned landscaping that complements the setting. The rooms look to be freshly remodeled and are very atractive. It was quiet even though it sits on a hill above a noisy road. Staff are very pleasant. The breakfast was very complete in terms of items offered. An excellent value and a step above other motels in this price-range. Would highly recommend a stay here and we are "picky" about where we stay.

    5
    « Excellent Hotel »

    We stayed at the Best Western in Waynesville, NC to attend a wedding in Waynesville. The hotel was very clean, newly remodeled and hotel staff was outstanding. The beds were comfortable and the breakfast was very good. This hotel is a great stay and value. Deborah went out of her way to make sure the guest for the wedding staying at the hotel were made to feel special and welcomed. She went over and beyond to ensure that everyone's stay was outstanding. We would highly recommend this hotel to anyone traveling in this area.

    5
    « Quiet Mountain Setting »

    After a long day of hiking in the VA Mountains my next stop was Asheville. Unfortunately, It was late and everything was booked. Waynesville was a bit further than I had planned to drive but once I got to the room I was very grateful! Super clean, quiet, friendly and away from traffic. I'll definitely be back!

    5
    « Best Western Plus Plus! »

    This's hotel lived up to their website photos and more. From the minute we checked in until our checkout the next morning this was a real treat. Staff were very friendly, especially Kayeand Barbara. The room was immaculate. Believe we were in one of the newly renovated rooms - great job. Great beds, fabulous tv, and the grounds were just beautiful. With the mountains as a beautiful backdrop the views were wonderful. They also redid their pool area. Lovely little touches all around the property making this place more than just a one night stop but a destination! We'll be back.

    5
    « Great location, Great service »

    A typical motel with a not so typical family friendly ambiance. A super friendly staff. The grounds make for a pleasant atmosphere and the views are gorgeous. The location is perfect - close to town, expressway if you care to go to Asheville or a short skip over to the Blue Ridge Parkway and Smoky National Park.

    4
    « rest amidst turmoil »

    Instead of toughing it out when we had water problems at home, we stayed here. Older in structure, the motel is clean and quiet, ample in size, and a nice continental breakfast is offered. Barbara will welcome you at the front desk and make you feel like kin. The cleaning staff is very efficient.

    5
    « Quiet, Hidden Paradise »

    This is one of my favorite places to stay, tucked on top of a hill with a gorgeous exterior and breathaking views. Sharply-dressed Pratik checked me in with unmatched warmth and professionalism. The room was clean, well-appointed, and comfortable. Fast internet, hot shower, cozy bed, big TV. This hotel is a great value - I'll definitely stay there again.

    5
    « Clean, affordable, friendly place to stay! »

    Nothing fancy about this hotel but if you are looking for a clean, affordable spot, this is the place for you. The staff is very friendly and accommodating. Beautiful mountain views and lovely landscaping.

    4
    « nice stay »

    the hotel is clean and the room and all of the decor seemed new and up to date, modern. The showered was great, the space at the bathroom sink was nice and the bed was comfy. Overall a very nice stay.

  • 2
    « Beware of the mice »

    Stayed here a few months ago and had a great experience, so we decided to stay here again. It's a convenient location and much more affordable than hotels on the Blue Ridge Parkway or Asheville. This time we stayed there our experience wasn't so great. Around midnight my wife heard strange noises & woke me. We discovered some mice moved in! We called the front desk and they handled it well & moved us to another room. No mice that we were aware of until we awoke in the AM to find mice dropping all over the furniture.

    5
    « Mountain Jewel »

    Great three night stay, beautiful mountain views, updated and well maintained property, well designed and maintained grounds, inviting outside seating areas. Clean room, friendly staff. Highly recommend.

    4
    « Great choice »

    We were pleasantly surprised by how nice this hotel was when we pulled off the highway and asked for a room with two queen beds. All of the staff were friendly and professional, and seemed to take pride in their jobs and the hotel. The room was very comfortable with a small bathroom but super shower. We couldn't get the bedside lamp to work and the desk clerk came up right away to fix it for us. The continental breakfast was okay. My least favorite part of the stay. Favorite part is the view and landscaping. Beautiful!

    5
    « Professional »

    Very clean, well maintained and extremely helpful staff. Located on a hill above a car dealership but it is screened out and the views of the mountains are excellent. Would recommend. My only complain is the internet service but I have an older Ipad so it may be my problem rather than their server. Newly decorated and painted. Great value.

    4
    « Nice view »

    This was a very nice hotel with a very friendly staff. Everyone who I dealt with went out of their way to deal with any issues that I had and the view from the balcony outside our room was breathtaking. The rooms were also very nice and are in the process of being upgraded on top of it. I would stay here again in a second.

    4
    « A Good Place to Stay »

    We stopped here coming from the Tail of the Dragon on our way to Sliding Rock. This is a nice comfortable motel with a pleasant and helpful staff. It is a little tricky to find but some key directions from the staff made it easy.

    5
    « Beautiful Grounds, Great Empolyees! »

    Everything about the hotel was nice. Little places to sit and take in the scenery. Beautiful flowers all around. Nice room. Even a little bench outside our door to watch the world go by. I mentioned to a couple of the employees how nice the hotel was and they both said "thanks, it is a team effort". Teamwork has made this the nicest hotel we stayed in for our weekend trip to North Carolina!

    5
    « Returned once again »

    This is the 5th or 6th time we have stayed at Best Western Smoky Mountain Inn,I lost count.When I called to reserve a room I spoke to Debra and requested the same room that we had every year that we been there. We always call three months ahead and Debra made sure we had the room.We met her last year and she has always been friendly and helpful.We spoke to Jennifer quite a bit and she was also very friendly and helpful.We needed to have the tires on our car balance and she told us about a place that we could trust.She was right and with in a hour and a half we had the tires balance with a very reasonable price. This is and older motel but very well maintained.The outside and the grounds always look nice.They have added more tables and chairs for people to sit and relax out side.The rooms was always nice but they have upgraded with new carpet,lights, 39 inch tv"s microwave and many other things.When the new owners took over two years ago we wonder if they would keep the motel looking nice like Jay and the old owners did. Well they have and made a lot of improvements .All of the workers including maintenance and house keepers was very nice. Most of the time we will stay for four nights. Waynesville is a very nice to visit. And while we are there we will visit the other towns.We we stay in August we will drive to Burnsville NC. for their craft fair.We like a room on the second floor facing the mountains. If we return next year we will stay here again.

    3
    « not trained staff »

    Learn the laws on a service pet they do not know the laws on this matter at all. lady at desk at check in was quite rude. I hate that things are this way because the hotel is nice and the view amazing

    5
    « Nice Stay »

    Very pleased with our stay at this hotel. Everything has been remodeled. The entire hotel looks great. The view from the hotel is very nice and the grounds are very cared for. All the staff seemed very friendly and helpful.

  • 5
    « Difficult to find but well worth the effort. »

    This is a older hotel however the maintenance has kept it in excellent shape. We have generally found these BW hotels to be rather in need of updating. We interfaced with the day time maintenance man and desk girl, both were super with great attitudes and leaned over to make us comfortable. The hotel is hard to see from the main road but worth the search.

    4
    « Moderate priced property with great lights... »

    We are in Waynesville for a couple of days visiting relatives and selected this place based on its location and positive reviews on TA. We arrived in Waynesville around 11:00 and went to lunch. I called the hotel and asked if an early check-in would be possible. Jennifer, at the front desk, asked me to call back at 13:00 and she would do her best to secure our category room. I called at 13:01 and she told me to come on over, they were waiting for us. Great customer service. We checked-in and were directed to room 234 on the back side of the property. The front side has nice mountain views and would be the preferred location, but we live on a mountain top in Tennessee and can forgo one night without a spectacular view. I was impressed upon entering our newly refurbished room with the excellent lighting. All table lamps were bright with additional good lighting in the bath area. The furniture appeared to be new with a large flat screen TV with high definition signal, medium size refrigerator and freezer, nice work area again with good lighting and electrical outlets for the our toys and a microwave oven. There was a nice welcome package that included two large bottled waters, cookies and microwave popcorn. The two queen beds were comfortable with an assortment of pillows to choose. The toilet bath area is a little on the small side, but the separate vanity and sink work well. The free WiFi is efficient with a download speed of 25Mbps and an up speed of 5Mbps. It handled all four of our devices running at the same time. The weak spot of this property is the included breakfast. The dining area is too small for this size property. You have your usual assortment of "continental" breakfast items with a waffle station attached. The orange juice was watered down. The wife decided to make some toast in the commercial toaster and set off the fire alarm. The attendant waved a towel in front of the sensor until the noise ceased. At least we were early enough so that there was not a major evacuation of the lobby. This is a nice property just off a major highway. The access to the hotel is a little tricky with a round-about prior to the entrance. If you have a good GPS you should have no problem. We will pick this place again if we have plans to spend the night in the Waynesville area. Our senior citizen rate was $116.00 for the night.

    5
    « Awesome staff...especially Jennifer! »

    Newly remodeled rooms, friendly staff, all my requests were met except opening the breakfast area at 6:45am . . . it doesn't open until 7:00am . . . as a construction worker I am usually out the door working by then!

    5
    « Love this hotel! »

    This hotel is awesome! I stayed here for the triathlon in Lake Logan and I had my own parking space. Parking was a few steps out the door. Since I had a lot of stuff to unload, this was a huge convenience. I received a bag with 2 bottles of water, popcorn and cookies. The next day the items were replaced. Who does this?! The rooms were recently renovated. The shower has an adjustable shower head. The refrigerator has a freezer. The bed was comfortable and the scenery is beautiful. The hotel is next door to shopping and restaurants. It is a great hotel!

    5
    « B.W »

    If your're vacationing in the Smokey Mountains area and traveling East, I highly reccomend staying here,Friendly and helpful staff, very beautiful and peaceful setting. Will visit this location again in the near future.

    5
    « Awesome »

    The entire hotel was clean and inviting. The rooms were large and fresh appearing. The hotel staff went out of it's way to make you feel welcome. The pool was a great benefit after riding the roads on a motorcycle everyday.

    2
    « Disappointed »

    The good things first. Pet friendly. An excellent and friendly staff. Now for the not so good. Checked in and toilet would not flush. Moved to another room and the tub does not drain properly. Ankle deep in water before you can complete a shower. AC has to run on high to keep the room temperature comfortable, very noisy. We booked for 4 nights and will probably stay the entire time but I will not be staying here in the future.

    5
    « WHAT A GREAT GETAWAY!!! »

    The perfect location for a quite getaway. Everything we wanted to see and do was within close proximity of the resort. The staff was friendly and the place was very clean and kept serviced, even daily bottles of water, popcorn and cookies. Even though we had a lot planned for both trips, I could have enjoyed just hanging out, looking at the view, swinging in the swing and swimming in the pool. I will definitely stay here again.

    5
    « Awesome hotel staff »

    This hotel is extremely clean, has a lovely hotel staff, very quiet, and has a fantastic view of the Smokey Mountains. The rooms are nicely furnished and comfortable. The location is a short scenic ride to Asheville, Smokey Mountains National Park, Cherokee, and Main Street in Waynesville. We highly recommend this hotel.

    5
    « Best - Best Western Yet »

    Awesome service. Morning check out person was a little cranky but everything else was top notch. Awesome place to stay. Beautiful view. Excellent breakfast and accommodations. Would go back with no hesitation.

  • 5
    « Vacation »

    This hotel has beautiful landscsping. Love all the potted olants. The view is amazing. The staff is extremely friendly. We got a complimentary bag of water, popcorn and cookies. The coffee is available all the time and the picnic tables located around the hotel offer a great site for enjoin morning coffee. The room was a modern update and extremely clean. Wonderful mattress and big shower with adjustable shower head. The breakfast is a typical continental one. But they at least have hard boils eggs. Recommend this hotel for sure.

    3
    « Smokey Mountain Hiking »

    If you need a clean, economical and efficient stay in Waynesville this is the place. The staff are friendly and very accommodating. It is close to restaurants and shopping and you will find it has good value.

    5
    « Very Nice Hotel »

    I would stay here again! The staff was so nice and helpful. The breakfast was decent. The room was very pleasantly decorated and comfortable. I like all the pillows on the beds and tv was nice as well.

    5
    « Loved this Best Western »

    Motel was very clean but just needed more breakfast area. Room was clean. Nice large T.V.. Bathroom was clean. Loved the towels and the extras's they gave. Located up on a hill. Great view. Beautiful outside area. Will be back.

    5
    « Great stay! »

    This motel is very clean and the beds are very comfortable! The view of the mountains from our room was spectacular! This is the best place to stay in Waynesville, NC! This little town has many interesting shops! We'll be back...

    5
    « Great Mountain View »

    Very clean, updated hotel with a great view and friendly staff. Would definitely stay there again! Nice restaurants in the quaint town of Waynesville along with local crafts. it is about 10 miles off the interstate but well worth the slight diversion if travelling I-40.

    5
    « Perfect!!! »

    Our stay at the Best Western Smoky Mountain Inn was excellent!! Our room was very nice, spacious, and clean. The grounds were immaculate, flowers were gorgeous and simply put--- it was a breath of fresh air!!!! There were benches, picnic tables and swings all around on the property to enjoy sitting outside looking over the mountains. The entire staff was very friendly and accommodating. We thoroughly enjoyed our stay and would highly recommend this hotel for anyone traveling to the area looking for a great accommodations. VERY VERY PLEASED!!!!

    5
    « Hidden jewel in Waynesville »

    The picture attached is the view from our room - overlooking the swimming pool and the mountains. The Best Western Smokey Mountain Inn in Waynesville is one of the nicest Best Westerns we have stayed in while on the road. Even tough this motel is older, it has been kept in excellent condition. The beds were very comfortable. Very nice landscaping surround the motel with sitting areas and picnic tables. The breakfast area is small, but the food was good and well presented.

    5
    « Peaceful and serene »

    The first thing l noticed when driving up to this BW was the immaculate grounds...well kept, lovely flowers and several benches scattered throughout the landscape. Our room was immaculate as well. Comfy beds, clean bathroom and plenty of linens. Like others have stated, you are so close to the town and its charming amenities, yet it's quiet and peaceful here. If you can, wake up early to view a beautiful Smoky Mountain sunrise...table and benches provided near the BW sign. Breakfast was satisfying and staff was helpful and friendly. Also loved the donkeys at the barn near the entrance and enjoyed watching the fat squirrels eating from the bird feeders! All in all, was a great experience here!

    5
    « The view from our room was beautiful. The hotel grounds are immaculate and landscaped throughout. »

    The view of the smokey Mountains is spectacular! It is secluded from commercialism, yet close to everything! The breakfast choices are very satisfying. The surroundings are very serene. The staff is very friendly and accommodating! The rooms and the grounds are landscaped beautifully and are immaculate! I cannot recommend this hotel highly enough.

  • 4
    « Hidden gem! »

    We booked this mainly based on cost, as we were actually visiting Hendersonville. So glad we got to take a beautiful ride through Pisgah forest (Hwy 276) to Waynesville and this quaint motel with a gorgeous mountain view, away from the commercial strip. Room was clean and comfortable. Staff could not have been friendlier! Would give 5 stars, but that would falsely imply luxury. Basic value accomodations, done perfectly is the best description.

    5
    « Outstanding - Helpful staff - Easy access - close to town »

    The room was clean. The view was spectacular. The staff were tremendously helpful and friendly!! Close to Waynesville. Easy access to the scenic Blue Ridge Mountains scenic drive. The price was a tad high... But I guess you get what you pay for ????

    5
    « Daphne, Linda, Jan and Kim »

    Centrally located for sightseeing in every direction. Very friendly staff, comfortable room with all the amenities, gorgeous landscaping, and inviting pool! Great price!!! Awesome, awesome, awesome! Best Western Always!!

    4
    « The Best Deal along I 40 in NC. »

    Although we stayed for just one night passing through the area and have stayed at several other chains and B & B's in the area this Best Western will get our business again. Close to Waynesville and environs for exploring and ease of returning. It has just undergone refurbishing from the carpet to the mirrors. Buffet breakfast mostly carbs. We ate at the local restaurant across from WalMart. They will get a repeat visit too.

    5
    « Great Little Treasure »

    Clean, comfortable, friendly, convenient, quiet. A nice affordable place to stay for a weekend or a week. Staff is very friendly and helpful. Be sure to check out the donkeys at the bottom of the hill. WE stay here whenever in the area.

    5
    « Great Hotel in Smokey Mountains »

    We've stayed at this hotel twice now and both times have been great! Staff is wonderful and the rooms are nice and clean. The property has a nice feel as they have it decorated nicely. They even leave you a little treat bag in your room. I highly recommend staying at this hotel!

    4
    « Our 45th anniversary trip »

    We were planning to stay in the waynesville nc area the fri and saturday before july 4. After checking several trip advisor reviews for this area, i was horrified at so many other hotels and lodges. The repeated complaints of nasty, outdated rooms and facilities and unfriendly and rude staff at these other places had me reluctant to book anywhere. But going on the good reviews of this Best Western, i took the chance. My only complaint was with taxes, etc our 2 night was $200 each night. I thought this was high since the night before we spent the night in asheville hotel indigo for about the same price. (Also they upgraded us to a 12th floor suite when they asked why were visiting. After telling them, we were given the suite upgrade complimentary). But this best western is everything the other reviews state. Beautiful grounds, with lots of flowers. Friendly staff of all we came in contact. Room was extremely clean and comfortable. Had a nice view of the mountains and pool etc. (im not sure but i dont think other side of inn would had the mt views our side did. The water and snacks were a nice room extra. The breakfast was continental style but generous in choices. They also were gracious when us late movers went past the 10 am time for breakfast. We would definitely stay here again and recommend to others.

    4
    « great location, beautiful view »

    we weren't sure where we were going to stay for the night came across this town decided to stay very nice rooms and great view very friendly staff had rags in the lobby to clean off the motorcycles. I thought that was a nice touch. Had cookies and fresh coffee in the lobby. The rooms were nice and clean and they had a breakfast. Would stay here again.

    5
    « Extremely clean! »

    This is one of the cleanest places we've stayed! Staff goes out of their way to make your stay the best! Bed was one of the most comfortable yet! Grounds are very kept and maintained. View of the mountains is incredible!

    5
    « Excellent lodging with mountain views »

    This is a beautiful property that is immaculately kept. The room was spotless and even the grounds were a showplace. The amenities were plentiful; they even dropped off bottles of water and a bag of microwave popcorn after we checked in. There is an exercise room and a swimming pool next to the parking lot. The room had a refrigerator as well as microwave. We were able to park just outside the room. A continental breakfast was included, with apples, bagels, waffles, cereal, yogurt, pastries, coffee, tea, milk, orange juice, etc. It is just a couple of miles from Waynesville, one of our favorite small towns to visit and browse the many small shops. And of course it is the "Gateway to the Smokies", so Maggie Valley, Cherokee, and the Blue Ridge Parkway are nearby. The highest spot on the parkway is a few miles away heading toward Asheville (a most photographed spot). Motorcyclists will find a basket of cleaning rags in the lobby.

  • 5
    « Short but Sweet »

    This is a really nice place to stay. The grounds and building were very well maintained. All the staff we came in contact with was very friendly and helpful. We felt welcomed, comfortable and relaxed. A gift bag of water bottles, cookies and popcorn was brought to our door soon after we checked in. The room itself was spacious, nicely decorated and well-equipped. Plenty of towels! The location is great....outside of town on a hilltop with a wonderful view of the mountains. We paid a bit more than we usually do for a room, but the value was good and we would recommend it.

    5
    « Hilltop, mountain view, friendly,relaxing and flowers too :) »

    The Best Western Smoky Mountain Inn is definitely one of our destination motels !! When we travel to the Blue Ridge Parkway or any place we might be visiting in this part of North Carolina we will always spend the night here. This is absolutely one of the prettiest, relaxing, comfortable hotels we have ever stayed in. It sits on a small hilltop overlooking the mountains, what a beautiful view plus the landscaping is wonderful, flowers everywhere. The hotel itself is very attractive with a second story balcony but you can park behind the motel and directly enter the second floor. The rooms are spacious and attractive, the beds are very comfortable. The hotel crew is great, everyone is very friendly and considerate. The only thing I would like to see improved on is the breakfast, it is typical continental but it's still good. I give them an A+ all-around !!

    5
    « Newly renovated and excellent staff »

    this is an older style motel, but very recently renovated. Rooms are decorated nice, bath fixtures are new and very clean. I travel a lot and slept the best at this hotel I have slept in 6 months. Pillows were great. Not too fluffy, just right. Breakfast bar was all carbs. Doughnuts, breads, waffles. Wish they had eggs and bacon. They had yogurt and boiled eggs in the fridge, but not what I wanted. Overall I liked it and will stay there many more times.

    5
    « Excellent choice in Waynesville »

    This pretty property sits high on a hill overlooking mountains and valley. It is two story with outdoor corridors, but parking is on both the upper and lower levels, so you don't have to use stairs. There is no elevator. Our room with two queens was large and included a refrigerator and microwave. Mattresses were excellent. Breakfast is included, and was adequate. The hotel staff was very accommodating and pleasant.

    5
    « Clean and Beautiful »

    I stayed with friends at this hotel for a ladies conference. It is a beautiful setting with awesome views of the mountains. It was very clean and comfortable. The breakfast was delicious and plentiful. Very close to downtown Waynesville and Lake Junaluska. Don't miss a walk around the lake.

    5
    « Wow »

    The price was over the top but the accommodations were superb. The room was so clean I could almost hear it squeak. The grounds were emmaculate. Maybe we could have found a better price but we stopped in for the night traveling to Myrtle Beach. The clerks were nice and genuinely friendly.

    5
    « Best hotel ever »

    This hotel is nestled into the prettiest spot you can imagine in the smoky mountains. It is located off the beaten path but within a few minutes of shopping and restaurants. The grounds are beautiful and every detail of the property inside and out is perfectly maintained. I travel a lot for work and am so tired of the cookie cutter hotels with their high priced "from the market" snacks and their everything the same mentality. The Best Western in Waynesville is a refreshing change. I couldn't have been more pleased with everything about it!!

    5
    « Attention to every detail! »

    We were impressed by this high end Best Western in Waynesville. The staff was super friendly and helpful at every encounter. The entire hotel was quiet, spotless, and maintained. We were given a king room with an amazing view and every detail was covered. I was especially grateful for the freezer,fridge and microwave combo in the room. It was most helpful for a 3 day stay. The breakfast buffet was delightful and although we didn't get a chance to swim in the pool it appeared to be well maintained and pristine. The bed was very comfortable and the decor was excellent. This hotel felt like a home in the midst of the Smokies. I would highly recommend it!

    5
    « Peace and Tranquility in the Great Smoky Mountains »

    If you want to stay at a motel with a gorgeous view, then the Best Western in Waynesville, NC is the place. The grounds are beautifully landscaped, the rooms clean, staff is courteous, and the view is magnificent. Give it a try!

    5
    « The most equisite hotel !! »

    The cleanest most up to date hotel with the friendliest and caring staff one could ever wish for. Every square inch of the property was well manicured - it's as if the parking lot had been vacuumed!! The room was perfect - extremely comfortable, exquisite, super clean, high end shower head and shower, giant flat screen tv, etc etc. We stayed at 5 hotels this week and the Best Western Smoky Mountain Inn was the most superior by a long shot.

  • 5
    « Family visit »

    The hotel was a very convenient location for our weekend visit. The room was very clean and the beds were comfortable. I liked the new decor. My husband and I enjoyed the breakfast and coffee provided.

    5
    « Vacation stay »

    Great place to stay! Clean and quiet. Staff very personable and friendly. Breakfast too. Right off I-74 beautiful view of the Blue Ridge Mountains. Will stay there again when traveling. On the way to Asheville or visiting Biltmore estates.

    5
    « Mini vac »

    One of the better motels we have stayed in. It was a cheap price and a extra nice motel, the out side was well kept with a nice view, the inside was nice and neat as well as being clean, there was 2 bottles of water popcorn cookies sitting on the counter waiting for us. We are going back to the smokies around July and that will be the place I am staying. Walmart and restaurants within a half mile and the staff was very much helpful.... Thank you Best Western of the Smokies!

    5
    « A biker's dream motel »

    Stay at this place you will not be disappointed. Close to all the great rides. Close to fuel and dining. Staff is outstanding, friendly and courteous. Rooms are large and are spotless. Breakfast is way better than average. Good assortment of pastry, cereals, waffles unlimited coffee and cookies 24 hours a day.

    4
    « Awesome Mountain Hotel »

    Great location close to the Blue Ridge Parkway and terrific staff. Nice comfortable rooms and great service. Good parking and good location to local restaurants. Well worth the price of admission. Top of the list as far as Best Western hotels go.

    5
    « Just right »

    I cannot criticize anything with our stay. We did not eat breakfast here so I cannot comment on that. The price was right, the room was clean, everything functioned, the bed was comfortable, and it was quiet and all the staff we encountered was friendly and helpful. What more can one ask for?

    5
    « You must stay here!!! »

    Stayed here with a group of motorcyclists from Michigan for six days. The manager Pratik and all his staff are some of the nicest people My wife and I have countered on any trip .They are in the process of remodeling the exterior the rooms have been completed and have HUGE flat screen TV's . If in this area you must stay here you will not regret it.

    3
    « Nice place... but they have difficulty with room selection »

    This is the second time I have been put on the second floor after requesting a first floor room this is important because traveling by motorcycle it's nice to be near your motorcycle plus not to have to carry all the gear upstairs to your room. Roads are decent cut little breakfast is a little above average staff generally friendly.

    5
    « Very nice remodeled motel »

    The rooms are nicely redone but the breakfast area is really small. We stayed one night while traveling through the area. We plan to return in June. The best place to eat is at Bogarts, reasonable prices and good service. We ate dinner and lunch the next day.

    4
    « These folks go the extra mile »

    This is a very clean motel with a magnificent view of the mountains. A very courteous clerk checked us in and gave good directions to local destinations. In our room was a gift bag containing bottled water, popcorn and cookies. It was a nice surprise, but we were even more impressed when the used items were replaced on our second night. The staff was very accommodating. There was an adequate breakfast, but the room was a bit small and the microwave and toaster tripped a circuit when used at the same time, so one star off for that. This is a very good motel.

  • 5
    « What a Relief! »

    After starting out from Louisville, KY in early p.m. on way home to FL, I knew I wouldn't get that far. I had stayed at this BW before and loved it! I called from I-40 to see if they had a room (many hotels were full--weekend and graduation--)but a lovely girl said they did and she would save a room for me. It was dusk when I got there (a few miles out of my way) and the hotel actually honored my Gold Card points. It is such a pretty setting and the landscaping is beautiful. I'm looking forward to my next visit with such nice people..

    4
    « Good Experience »

    The staff was caring and even called to make sure the room was satisfactory. Offered assistance to any needs that I may have. There was some construction, but it is posted that they are in the midst of renovation. Very quiet and peaceful. There also was a complimentary gift bag of "goodies" waiting in the room upon arrival.

    5
    « Beautiful Setting. »

    This little native stone gem is tucked into the mountains like a welcoming oasis. Angie checked me in quickly and warmly, the room was comfortably and amply appointed, the view was glorious, the internet was fast & reliable, the shower was hot and strong, the bed was restful. I liked my stay - I'll stay there again if I'm back in beautiful Waynesville.

    4
    « A nice find near hiking areas. »

    Very nice and clean. A nice drive down Blue Ridge Parkway to Black Balsam Knob hiking area. Staff very courteous. Breakfast was continental and not as abundant as other Best Western's we've stayed at. However, a nice touch of complimentary bottled waters, popcorn and cookies in a goody bag welcomed us in the room.

    4
    « Pleasing one night stay in the Mountains »

    This hotel is very nice, clean and comfortable. The staff are very friendly and helpful. They are in the process of a major renovation to the property. Already have new bathroom showers (very nice) and new paint in rooms. To come is new room furniture, fixtures, and carpets as well as renovations to the pool area, new paving all around the hotel area, and new outside lighting. The location is up on a hill with very nice views of the mountains all around. Beds were comfortable. Reasonable rates for mountain resort area lodging. Easy access to various mountain attractions as well as Asheville, which is approximately 30 miles away. Only real negative I saw is that rooms open to the parking lot (ground floor) or facing parking lot (second floor). However, this is prevalent in most motel accommodations in the area and is not a major problem. Air and Heat is somewhat noisy but it helps hide any outside noise so not bad trade-off. One more bonus is rooms come with microwave and refrigerator/freezer--handy for keeping traveling goodies/water/etc. fresh.

    5
    « Amazing place to stay for wedding »

    This is by far the best place to stay in Waynesville. The amazing view coupled with great rates make for a wonderful experience. And it's very easy to navigate to and from. My wife and I as well as our entire wedding party stayed here in March and we couldn't have asked for a better experience with comfortable beds, friendly staff, and there's an awesome hiking trail/beautiful hill behind the place for you to enjoy!

    5
    « smokey mountain best western »

    a very nice room, clean and up to date with room furniture and accessories easy to navigate to the mountains and to the surrounding locations priced competitive to other hotels around this area staff was friendly and Curtis and breakfast was prepared well and clean parking was accessible to the room

    5
    « Pleasant surprise »

    Fantastic mountain views, clean room, huge tv, comfortable king bed. Hospitality amazing. Overall a hidden gem and great experience. We will be back. They even had a nice continental breakfast. Check it out.

    5
    « Great Hotel »

    We stayed here this weekend, while visiting my aunt! The hotel is in a great location, the staff is above and beyond. The breakfast is wonderful, and the rooms were really clean! I give it two thumbs up!

    5
    « Very Nice Motel »

    We spent one night at this motel and were very pleasantly surprised. We had a king room which was very neat and clean. Although it was not high priced it had all we needed to make a pleasant stay. The microwave, refrigerator and television seemed pretty new. There was a sofa in the room also. The bed was comfortable. We even had a little welcome bag with cookies, water and popcorn for the microwave. The motel was easy to get to, well located and had beautiful views. The breakfast was very good with good variety. An exercise room is coming soon. The staff was extremely nice and helpful. All around good experience. We will definitely stay there again.

  • 5
    « Blue Ridge Heaven »

    The location of this property was so convenient to all the services we needed and only minutes from where my son and his family lives. The primary reason for this stay was to spend time with the family and their 16 month daughter. The property was excellent in every way.

    4
    « Clean rooms, beautiful view - but don't bug the guests »

    I've stayed here several times visiting family and have always given this inn five stars. However, a couple of things legitimately bugged me this visit. #1 It's bad form to call vacationing folks at 9am, waking them up to ask what kind cleaning service they'd like for their room. This is a small hotel, without elaborate amenities, so that call is a wee bit annoying and quite silly. Making things convenient for their staff should be secondary to leaving their guests be. #2 A gap between the door and the frame let cigarette smoke in from the smoking-allowed benches....and, in the winter, would be quite cold. The noise from the heater/air conditioner is overwhelming.

    5
    « AMAZING stay!!!! »

    My boyfriend and I chose to stay here as a long weekend getaway and it was beyond perfect. Jennifer at the front desk was beyond helpful and friendly and made our stay great! We asked for housekeeping service each day we stayed and were very pleased with how clean it was! The bed was very comfortable and there was plenty of space in the room to enjoy ourselves. We enjoyed the hill area behind the hotel just going to sit and look at the beautiful mountains, as well as looking at the mountains from our front door! The swing bench was also great for just relaxing. Waterfalls are all less than an hour away, which is no problem because the drive to see them is beautiful. Jennifer recommended Bogart's restaurant for dinner and we ate there twice during our stay. The coffee service was awesome and we drank some daily. We will be coming back most definitely we loved it at the best western smoky mountain inn!

    4
    « Wow ... First Impressions! »

    This review may be premature but I choose to think not. Drove from Florida to the Smoky Mountains with no lodging arrangements. Hit up the faithful "Trip Advisor" and located this hotel. WOW! The staff was hospitable and accommodating. Entered the room and it was clean and had exceptional amenities. The reason this was a welcomed surprise is because I have been a loyal Hilton Honors VIP member for almost 13 years. I have never stayed anywhere else. Best Western, I am thoroughly impressed and look forward to a wonderful week while visiting the park and surrounding sites!

    4
    « Another Good Stay »

    My husband and I spent 2 pleasant nights at this motel in Waynesville. We have stayed here on at least 5 other occasions and always find it clean, pleasant and convenient. From time to time, we have business in the area and also visit elderly family members who live nearby. Our one concern is that the smoking area was directly under our second story room and sometimes the smoke drifted up to the walkway above. We noticed that many of the employees smoked.

    4
    « Very pleased »

    Easy access to this hotel. The staff was very courteous and the room was fresh and clean. Far exceeded my expectations for the price!!! The bed was comfortable and the shower was great - rainfall head Will definitely stop again when in the area

    5
    « Outstanding »

    When you walk in you see the donkeys and rabbits. Nice! After checking in and going to the room you think the room is going to be "cheap looking". The layout is as a Motel, but once you get inside you are surprised by a very spacious room and very, very clean!!! Great view of the mountains and really friendly staff at the desk. Thats exactly what we love: a quiet, comfortable, clean place to relax! Thanks!

    5
    « Great Hotel »

    This hotel was excellent. The rooms were clean, quiet, and comfortable. I was very surprised at how quiet the room was being it was an outside room. The staff was very friendly and the maintenance supervisor asked every day if my room was ok.

    5
    « Great Simple Affordable »

    Have stayed here many times over the last 5 years and each time has been very nice. Not a fancy hotel, but clean with friendly and helpful staff. Recently renovated and very nice new décor. Good breakfast options as well. Highly recommend for great and affordable stays. View of the mountains is nice as are the donkeys at the farm as you turn onto the drive to the hotel

    5
    « A great choice in the Smokies »

    We stayed there en route to Asheville -- it is very close to Cataloochee Ski area/Maggie Valley, to Asheville, to Smoky Mountain NP, and to white-water rafting venues in the mountains. Centrally-located & newly renovated, this Inn has great views and a warm welcoming staff. We will definitely be going back there -- great value.

  • 4
    « 1 Night Stay for WCU open house »

    Nice place to stay for 1 night. Lots of improvements going on with breakfast, hope that improves, very clean. Felt very safe even though it's a motor lodge style Inn. Room was well appointed lots of hot water for long showers. We will stay here again I'm sure. Scenery is wonderful!!

    5
    « A good choice in Waynesville »

    We stayed here for 3 nights and were very pleased with our choice. It was reasonably priced and in a wonderful, quiet location with a view of the mountains. The people were especially friendly there and made us feel so welcome. The room was clean and very comfortable. Beds were great and the TV was huge for a motel room. I like having the sink outside of the bathroom as it makes it easier getting ready. And I still like being able to park right in front of your room. You do have to walk outside to get to the breakfast area though. The breakfast was average, nothing special. We would definitely stay here again.

    5
    « Over Night Visit »

    While visiting my son we stayed the night at the local best Western. I like the chain so I tend to stick with them when I travel. In Waynesville they are currently doing some updating and I'm good with that. A good business should keep their rooms fresh and up to date. It was in a good location. Close to food and shopping. We had a wonderful view of the mountains. I would stay there again.

    4
    « Dr.'s Review »

    Great Staff, very friendly,very clean. I would recommend this hotel for sure . This is a nice town, several good restaurants and small shops . The skiing was a surprise ,but good for this area and only about 20 minutes away .My wife and I will stay here again when in the area

    4
    « under renovation »

    waynesville was a nice surprise. we stayed here during a ski trip to maggie valley. it is only 10-15 minute drive to chataloocee ski area. i actually preferred staying here to maggie valley. there are more choices to eat and less crowds. the hotel was very clean. aside from the renovation of the breakfast area that we were not aware of we enjoyed our stay. if this hotel had a hot tub it would be even better.

    5
    « Nice staff, very nice room, excellent view! »

    We had a great stay. The room was very nice and impeccably clean! Breakfast was okay, the room it was in was very cramped. I believe they are remodeling the normal breakfast space. The only issue we had was the iron leaked water on our clothes as we ironed. We would definitely stay here again!

    4
    « Nice Stay... »

    Traveled to Waynesville area over week-end always try to stay at Best Westerns just always find them to be pretty close to the reviews and good value, clean, safe etc.... this property was no different friendly, clean , bed was comfy (could use another blanket) but overall really nice place... two things that I did have an issue with was the doors open to outside and our room the door had to be slammed to shut tight... (2 women traveling alone) so had to be careful that the door was truly closed. The other was the breakfast area was being remodeled? So they are set up in a room..needless to say 8 people at a time was a squeeze. Not impressed with the food either. Most have biscuits and gravy at least...just sausage that you had to nuke and boiled eggs ;-( Disappointing.....

    5
    « Always a nice stay. »

    We have stayed here several times as we travel to Chapel Hill. NC for family visit. We have never been disappointed. We like the location. We always eat at Beaurgards nearby. The cookies and bottled water in the room are nice to have. We're anxious for the new breakfast area to be completed.

    3
    « Pretty location »

    Reasonable rate, clean room, comfortable beds and a nice touch a bag with 2 bottles of water, a cookie and a bag of popcorn. Mountains were really pretty around area. Hotel was close to highway and also to downtown Waynesville with a lot of eating places available. Outside grounds were also pretty.

    3
    « Nice Motel! »

    This is your typical "motel"! Clean, quiet, and fine for one night! No real frills....parking outside your room is a plus for unloading. Front desk personnel were very friendly! Breakfast was included, but room was small and very crowded....so we opted not to partake!

  • 5
    « The absolute best for those on a budget. »

    I visit Waynesville several times a year and each time I reserve a room at Best Western Smoky Mountain Inn. The staff while checking in is always prompt, helpful, and very knowledgeable of the area and various to-do's in and around town. Along with the exceptional maid service, I really enjoy the bags left in each room, which have water bottles, cookies, and even popcorn! Last but not least, the view from the room windows, as well as from the doors, is always the best, with an amazing view of the mountains.

    5
    « Best Hotel in NC »

    Second time staying at this hotel! Newly remodeled hotel. Beautiful appearance of the room. Extremely comfortable beds!! Good breakfast included in the stay. Very friendly staff (from the check-in to the breakfast attendant). Beautiful view of the mountains! Felt extremely safe staying at this hotel. My adult daughter and I look forward to staying in this hotel again when we visit Waynesville NC in December of 2016!

    4
    « Comfortable, friendly place in the beautiful Smokies »

    Stayed here in late September 2015 with a friend at the start of a weeklong bicycle trip across North Carolina. Staff were all very friendly, and accommodated our needs the right way. Coffee maker and fridge in the room were nice touches. The setting in Waynesville in the Smoky Mountains is green and beautiful. Relaxing place.

    5
    « Highly Recommend this location »

    I took my granddaughter and niece to the Polar Express in Bryson City on a Friday evening. I was looking for a reasonably priced (and clean) place to stay between Bryson City and Asheville after the train ride. After researching prices, locations, and reviews, I decided to stay at this Best Western location. The price was excellent, which sometimes makes you wonder what the place looks like. I am very happy to say that this place was extremely clean and in a very quiet location that was easy to get to from the Interstate. The staff, at check-in and check-out, were very friendly and extrememly helpful. The room felt very fresh and clean, with a small refrigerator and coffee pot, and the beds were very comfortable. The view the next morning was breathtaking! I can't say enough positive things about this location and I highly recommend it!!

    5
    « Excellant lodging »

    I found this motel clean, comfortable and quit. Rooms have frig, coffee pot and microwave and they even provided popcorn. The breakfast was fair to good. The usual pastries, bagels waffles, fruit, coffee, milk, yogurt, etc. All in all a good experience.

    5
    « Waynesville North »

    One night stay in Waynesville to attend an event in Ashville wanted to stay south of Ashville away from the city. Easy access to the highway and quiet mountain setting. Good service and clean room. Full breakfast available in lobby was good with a variety of choices. Will consider on next trip in North Carolina.

    4
    « Nice views, clean, comfortable »

    Very nice location that sits on top of a hill and has lovely views of the surrounding country. Older property that is well maintained and has been remodeled. Outside entrances to the rooms circa 1960-70 motels. Staff was very friendly and the beds were quite comfortable. Rated only a 4 instead of a 5 because we were a bit miffed to find that we paid a group rate of $139 per night for a wedding we attended. We were looking for rooms near Asheville for the next night and up popped this Best Western for only $81 per night. (We paid more to stay elsewhere!) So we feel that everyone that paid the "group" rate for the weekend got fleeced a bit compared to the price available for that time of year!

    5
    « Beautiful Sunrise »

    The hotel sits on the side of a hill overlooking a small valley. The view of the sunrise was excellent. There were some very good restaurants in the small town and easy access to shopping. Location was great with a short trip to the Great Smokey Mountains and a very scenic drive to Cherokee North Carolina. The room was clean and comfortable. The staff was very friendly. They were renovating the hotel but the room where we stayed was freshly painted and the appliances were new. The only downside to the entire experience was the potholes in the road leading to the hotel and in front of the office but I understand they will be resurfacing that soon. I would stay here again.

    5
    « Clean and scenic »

    This is a small motel tucked away in the mountains, very scenic setting. We stayed for just one night but it was great. Very clean, friendly and helpful staff, good wi-fi service, and modest breakfast included. Would definitely recommend this place. Note that they are currently undergoing some renovations (Nov 2015) but they seem to be making an effort to minimize disruptions and noise.

    5
    « Clean and comfortable. Great Views! »

    I enjoyed my two-night stay here, even though it was raining! It was an easy drive to Biltmore and Asheville. If you are a non-smoker, make sure to request a room that has always been non-smoking. Recent renovations have converted smoking rooms to non-smoking and there is still a strong residual old smoke smell (I had to leave Rm 235). After I was moved to Rm 217, I had a pleasant stay. Wi-fi was very good.

  • 5
    « The view is great. It's a great location near the highway.Clean&Comfy »

    It did not 'smell' like other hotels. You know what I mean. They did not use the same disgusting smelling cleanings as most chain hotels. Wi-fi was including and worked very well. The TV had more channels than most others. There is a microwave and small refrig. Table and chairs. I was there in late October, 2015, so the pool was closed. People were very friendly. It's not cheap, but if you want comfort go for it. AARP rate is honered, but check on line also before you call directly. There is super Walmart very close (within a mile). The town is about 5 miles. Waynesville is a quaint town with interesting shops. People from Asheville visit on weekends or extend stays. The woodshops, art shops are some of the best I've seen. When I was there I saw many species of birds around the hotel. There is a path uphill which you can hike. But I saw most of the birds in front and side of the hotel.

    4
    « Best Western Smoky Mountain »

    We had a very pleasant and comfortable stay here. As we were house-hunting, this was a great and convenient location for our downtown agent in Waynesville. Motel staff were very pleasant and helpful and we had a very comfortable room. No complaints at all, had a very pleasant stay.

    4
    « Booked it based on advice from Trip Advisor. You are right on track »

    Although this is an older motel, it had nice updates in the rooms. New carpet, comfortable well dressed beds, breakfast was a bit sparse but there isn't much room in the dining area. The attendant said they were getting ready to update and enlarge the area which will be helpful.

    5
    « Smokey Mountain Gem!! »

    We were looking for a small clean place where we could back up to the door and feel cozy inside. This place was much more than we asked for - immaculate, friendly, helpful, with perfectly groomed grounds and quaint decorations for the season. We will recommend this place to anyone traveling through the Smokies and all the great little nearby towns!! Kudos to the owner and staff for making this such a great place to stay!!

    5
    « Wonderful! »

    This was an amazing place to stay. Arriving in our room, we found a bag with water bottles, delicious cookies, and popcorn for the microwave. The view from our window was amazing! The room was spacious, clean, and the beds were really comfortable...good price too. Will definitely stay again.

    4
    « Scenic location, nice rooms »

    The location cannot be beat ; nestled in the Smokies, the views are great. Just a few minutes to Waynesville which has a great small town vibe and a vibrant food scene. The rooms are large with comfortable beds; our rooms were very clean. The staff were all friendly. The breakfast was a very basic continental in a cramped breakfast room. The motels undergoing renovations which includes fresh paint, new carpet, new furniture, and an expanded breakfast area. They had placed goody bag in our rooms in case we were inconvenienced by the renovations which we were not. WiFi worked well. Great location, good value we couldn't have asked for more.

    5
    « Great Stay »

    This hotel was wonderful!! Very clean and the staff in all departments cared about our comfort. The view of the mountains took our breath away. Please consider this hotel when In Waynesville..you wont be sorry.

    5
    « Restful and acommodating, close to everything around Waynesville »

    Love the area, love the people, love this hotel, love the landscaping, love the mountains, love the weather, whats not to love? I have been coming to this hotel since 2006, to watch the scenery and the mountains the change of colors to the leaves, (even though not every year the colors change is spectacular, but some years it has been spectacular!) and the hotel has been improving every year. I love some restaurants and some stores! and I love the feel of Waynesville! I would love to have a log cabin around here!

    5
    « Stay once and you want to RETURN »

    This is the fifth time we have stayed at the Best Western Smoky Mountain Inn. We have never been disappointed . We do reserve a room about three months in advance because we want a certain room on the second floor with a mountain view.We have never had a problem with our request.Karen who worked the front desk had retired this pass year and now we have Deb who was very nice and helpful.Our room was a king bed room and had plenty of room. The room was clean and each day they would clean the room. It had a table with two chairs.The a/c was making a loud noise at times and the next day Ron the maintenance man fixed the problem and there was no loud noise the next three nights.The hotel , building and grounds WAS VERY WELL MAINTAINED.The hotel is away from the highway and we did not hear and road noise.We have check other places to stay in Waynesville but we always come back to Smoky Mountain Inn.This is a good location to visit the area.

    5
    « Tasteful, great service and value »

    This hotel has a great view and tastefully done outside and in. The service is excellent and a great value for your money. Quiet and a nice mountain view. The breakfast has a good selection. The towels are thick, bed super comfy, large wide screen TV and plenty of room in the room with a table to eat at. Convenient location and you can't hear the traffic from the street.

  • 4
    « Spacious, clean room close to shopping mall and restaurants. »

    Old fashioned park outside your door motel except it is totally updated. Most newer hotels only give you one luggage rack - here you get two. Plenty of drawer space. Table and two chairs with complimentary water, cookies and microwave popcorn.

    2
    « Noisy/Run Down »

    When I arrived at the Best Western there wasn't a clear sign of where the office was to check in. There was a walk in ahead of me and while he wasn't an AAA or AARP member was given that rate but with two beds. He got the same rate I had for my room booked in February for one bed. The motel is run down and dumpy. I had read about views of the mountain views but the side they put me on had no view. This is a motel so the doors are outside and not as secure as hotels with interior doors. The motel did provide two water bottles, a package of two cookies and a bag of microwave popcorn. So that was a nice touch. The room was very dusty so it must not have been cleaned for a while or they do a poor job at it. One of the pillows on the bed was also dirty. The sink is on the outside of the bathroom area and is in the room. There was a smaller sized flatscreen with cable. There was also free wifi. Besides being run down and not being properly maintained, the real issue at this motel is the noise. So this is a huge problem if you planned on staying here to sleep. The room next to mine I think were watching a sporting event as I could hear every word they said; every sneeze and every cough. When I checked out, the clerk tried to tell me that there is a noise problem with all hotels which is not true at all, there are just problems at the poor quality ones. If sleep is important to you, find somewhere else to stay.

    5
    « Great Stay! »

    My husband and I chose this hotel because of the view of the mountains and the comfort of the room and especially the beds. They were so comfortable! The room was very neat and clean also. The staff were very friendly and accommodating. This hotel is very convenient to downtown Waynesville, NC which is a very popular tourist attraction. Great Stay!

    3
    « Smoky Mountains in the Fall »

    Nice hotel but very pricey for an average at best facility. Stop over on Harley fall ride in the Smokys, this Harley friendly hotel is old but they are in the process of renovating the rooms. Nice furniture and bathrooms have been updated. Towels were awesome and the shower head was great with good pressure A Managers letter in the rm stated they are replacing carpet next. Breakfast area is small and the selection is standard fare for BW. I probably would stay here again but not during the pricey season,

    5
    « Enjoy the mountains »

    The motel is being remodeled and the room we had was basically a new room. It was odor free and clean. The bed was comfortable and the breakfast was good. The view from our room looking over the mountain was fantastic.

    4
    « VERY GOOD PLACE TO STAY, CLEAN CONVENIENT! »

    Located on exit 98 of rt19/23 it is just a right turn and you're there. also, convenient to I-40. Right down the street is a gas station and stores and restaurants are within a 2/3 range with a 24 hour Huddle house right close by. The room was clean with 2 comp. bottles of water, cookies and microwave popcorn. Breakfast was good, not a lot of hot food (waffles), but bananas/apples, cereal, donuts and the like. I would stay there again. happy trails

    4
    « Nice Hotel with Great View »

    I picked this hotel online for being close to the areas I wanted to visit. It is central to the Blue Ridge Parkway, Great Smoky Mountain NP, and Maggie Valley. Asheville and Cherokee Casino are not too far away either. The room was clean and nice. The view from the second floor of the nearby hills was also very nice. And, having a bench to sit on just outside the room was a great plus. The hotel is behind a Chevrolet dealership, but it did not deter from the view or ambiance. Breakfast was adequate to start the day, but, the eating area was a bit small if more than 8 people were there together. The only semi-negative aspect, if there is one, was that 2 of the 3 the front desk staff did not seem too friendly. The exception was the clerk who was at checkout on Friday. She was what you expect in customer service. Sorry, I didn't get her name.

    5
    « Nice place to stay. »

    Newly renovated so the room was fresh and clean. Staff is very pleasant and helpful. Just a short drive to downtown Waynesville and close to restaurants and shopping. We will be staying again in just a few weeks.

    4
    « Nice basic stay »

    Although I don't normally stay in Best Westerns, this was a pleasant experience. Check in was efficient and friendly, and the room was clean and well appointed. Because they were in the process of remodeling (nothing affecting my stay), a gift bag with bottles of water, cookies and popcorn was left on the table in my room. A very nice touch. The room included a nice sized refrigerator and a microwave, as well as better than average toiletries. The walls were quite thin, however, making me happy that my neighbors were relatively quiet. If I were ever back in the Waynesville area I would certainly not hesitate to stay here again. The room included

    5
    « Best views of mountains!!! »

    Immaculate motel with stunning views of the mountains. Outstanding shower head and water pressure. Helpful staff and excellent breakfasts. Very convenient location to downtown and lovely swimming pool. Hiking trail and picnic tables.

  • 4
    « Nice surprise after a long motor cycle ride »

    We really enjoyed our stay at this hotel. Was not expecting such a clean room with a great view of the mountains. Great grounds to walk around and relax. The check-in staff was very nice and gave us a complimentary microwave popcorn and two bottles of water. There are two floors to the hotel and you can drive around back and enter rooms in the front via a breeze-way - you don't even have to climb the stairs to second floor this way. We came to ride the Blue Ridge Parkway and this hotel is only about 5 miles to the entrance. There also is a Walmart really close to the hotel. Pizza Hut delivers to this hotel. We definitely will stay here again.

    5
    « Mountain weekend »

    This motel is an excellent value! Great location! We enjoyed our stay. Staff was friendly and helpful. We would definitely stay here again. Breakfast area was a bit small but staff was quick to replace items that were low.

    5
    « Excellent »

    Since our last stay at this hotel it has been upgraded so our room was newly decorated and furnished. Our previous experience was great so this one was even better. The rooms are large and the refurbished bathroom with a "rainfall" shower was also a match for everything else. There was a refrigerator and microwave, fairly standard now, but this one had a separate highly efficient freezer - very good if you are staying for a few days. A really nice touch was a bag with two bottles of water, a large pack of cookies and microwave popcorn which was left in the room. The breakfast which was excellent was served in a very pleasant dining room. The manager and all of the staff were great, very welcoming and helpful. For some reason " the system" queried our identity and when we left we had to sign four forms to guarantee that we would pay for our room if some "third party" should have paid for it and did not - despite the fact that we had already paid for the room beforehand! This was disconcerting (having our identity queried) and has never happened before in any hotel in the USA and Europe! However it in no way put us off staying here again, we definitely will - this is just for information should "the system" query your identity when you check in!

 

Getting to the hotel ...

All directions
·From: US 23-74 Bypass. (Great Smoky Mountain Expressway) Take Exit 98 (West Waynesville) on the to the BEST WESTERN Smoky Mountain Inn.