BEST WESTERN White House Hotel,  Watford

3.5/5  - based on 363 guest reviews.
27-31 Upton Road, WD18 0JF, Watford, Great Britain - See map
+44 1923 237316 +44 1923 233109

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1 adult

 

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  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
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Situated in the centre of Watford, this charming townhouse accommodation is ideally located for access to the M1, M25 and central London. That's great news, because guests at the BEST WESTERN White House Hotel can take full advantage of the capital's shops, sights and attractions without a moment's hesitation! St. Albans Abbey is seven miles away for those who want to peek into the past, while the hotel has 57 carefully designed bedrooms offering Freeview television and free Internet access that all take care of modern convenience! Full of flavour, the hotel's Conservatory Restaurant boasts fine wine and international cuisine. **The hotel is currently undergoing extensive refurbishment which may cause minor disruption to guests. Please contact us for more details. Limited food service on Fridays after breakfast, only snacks available. ** *The on-site restaurant will be closed from December 16, 2016 until January 2, 2017 inclusive. Breakfast will be served as usual.

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Room 1

Guest reviews


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based on 360 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
57
Verygood
 
136
Medium
 
101
Poor
 
42
Horrible
 
25
Business Business 110
Couples Couples 97
Family Family 58
Friends getaway Friends getaway 49
Solo travel Solo travel 21
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN White House Hotel,Watford
  • 4
    « Undergoing a refit but super lovely staff »

    You may be surprised at my review, you may think I'm going to be negative but I'm definitely a fan of this (being refitted) place. Think 1980 decor. Yes, really you are frozen in 1980, Strangely, the bedroom was warm, clean and cosy in a chintz way. Everything was absolutely fine, don't get there too late otherwise you have to park in the multi storey car park (but you get a discount). The staff were super friendly and the full English was, well a full on English and it sets you up for the day. I must stress the hotel is being refurbished, but the staff were faultless and super friendly, the check in/out staff, the breakfast lady, in fact although I felt I'd gone back to 1980 it was a very pleasant experience.

    2
    « Short Visit »

    Our night was spoiled by the thin walls and the noise from the neighbouring rooms. Could hear the conversation clearly. It was great to hear how much they needed to get downstairs for a spliff. Nice stench of it in the corridor as well in the morning. Rooms need modernisation. Couldn't wait to leave in the morning.

    4
    « Friendly and comfortable »

    Visited for weekend with a group of varying ages. Very clean with comfortable beds and friendly, welcoming staff. Breakfast very good and reasonably priced at £7 pp. My husband and I had an evening meal which,again, was very good and well priced. The hotel is about half a mile from Watford railway station with fast trains regularly into London. A shuttle bus runs often to Harry Potter world so the hotel is well placed. The only reason I didn,t give 5 stars is due to renovation work being carried out on the hotel but this did not bother us.

    3
    « Overnight stop »

    Booked this hotel for a one night stopover in Watford. Firstly, I have to compliment the staff for their friendliness and courtesy, they were very helpful, but the hotel is a bit 'tired', dated and well in need of the improvements that are just being undertaken. Our room was clean and tidy enough, with a king size bed, comfortable layout, Tv, bath/over shower, loo & bidet. There's not much to see from the view from any window at the hotel, but the hotel is well located for proximity to the town and its varied shops, pubs, restaurants and night life. A big problem tip if you are travelling by car is to sort out your parking with the hotel, usually as soon as you arrive, as the hotel is located on a side road from the one way which has double yellow lines (no parking). The hotel has some parking nearby behind the hotel, (accessible via a car rental garage). It has everything you need for a one night stay and can only improve with the works being done. So overall a reasonably good nights stay, a very comfy bed and no real complaints.

    1
    « Unpleasant stay »

    Our stay at this hotel was rather unpleasant. There were constant disturbances at night i.e. we could hear a lot of noise emanating from rooms above and around us. On several occasions, there was knocking on our door. There were no toiletries in the wash room. The hallway was small and rather cramped. Not one I would recommend to my friends.

    3
    « Dated but clean »

    Stayed here for one night, hotel very dated and in need of refurbishment but room clean enough and reception staff helpful. Free parking is a plus. Very noisy in room when someone walking down corridor or in the room next door.

    3
    « Dated! »

    We have relatives in Watford. I first stayed here, before it was Best Western in 1977! We have stayed here many times since. During our recent visit, the hotel was undergoing refurbishment on the ground floor so guests were restricted to sitting in the reception area or the bar where the restaurant was also temporarily located. The staff were pleasant, cheerful and helpful. We were 'processed' quickly and directed to our room. A lift serves all floors. The corridors to the rooms are lined with dark wood panelling which gives it a dingy atmosphere so, not very inviting. The room and bathroom was clean and tidy. There was not much of a view from our room (hand car wash area) but, we did not expect 'The Hanging Gardens of Babylon' from a Watford hotel room. The bathroom, although clean, was looking very tired with a few cracked tiles. The bed was comfortable so we had a good night's sleep. Breakfast is buffet style with a reasonable selection of food to satisfy a normal person's appetite. As previously reported, parking is limited however, I think they have another car park across the road, I have certainly parked there in the past. In summary, not the absolute apex of hotels and is probably clinging onto the Best Western brand standards. The bed and breakfast was certainly cheaper than Premier Inn and Travelodge. We found it clean and comfortable and suited our purpose for that stay. Do not dismiss it out of hand, if you are just on a couple of nights stopover, reasonable value for easy access to London and other local sights. It would be interesting to see what improvements are currently being made and how they turn out. The panelled corridors should be addressed next.

    2
    « What a liberty »

    Well after being in Watford a few years and being totally cut off from friends,me ol mucca decides to pay me a visit,I did suggest the Travelodge or Prem Inn. Anyway I gets there and as usual old habits..lol The hotel room was small but quite cosy,being the gig kids we were we put the shower on and immediately had to turn it off because the power and the heat saunafied the room in about 20 seconds.. So room OK.. My gripe now is the lady on front reception. Having some affiliation with leisure and tourism I was mortified at the sheer lack of professionalism that was displayed the morning after..I was not doing a walk of shame,I left because I had other arrangements but as I passed the reception desk the receptionist and a suited man(possibly a manager),the receptionist felt the need to call out behind me at the top of her voice "Good morning" I turned and returned the greeting,but her cards were marked and so is that of the hotel.. Customer care should be at the top of the list in an establishment that is so obviously under refurbishment,the outside looks tired and drab(so unlike the pictures on site) For me it would seem that this is a characteristic that carries right through to staff( in need of a return there too) As an avid advocate and supporter of local business,rest assured that even with a lick of paint my experience has been sullied for good..I mean you can whitewash a grave as many times as you want,it will still be full of a dead man's bones

    3
    « Average »

    Stayed here for the night to go to the HP studios. A pretty standard hotel, not quite what we were expecting from the photos, they were a bit misleading. I always thought Best Western's were a bit more up market. Reasonably priced to stay when we booked though. They were obviously having work done to the hotel which I appreciate. It could be clearer where the parking was, my friend had to run in to find out but was easy to find after that. Staff were friendly, the room was clean and comfortable etc. Like I said, pretty good but just misleading on the photos. Can't comment on the food, we didn't use the restaurant.

    1
    « Dreadful stay »

    Worst western more like, dated and pointless decor. Loud heavy doors. Difficult limited parking. Rude unhelpful staff. Ridiculous hotel policies which should seriously be reviewed. Would not stay again!!!

  • 5
    « Brilliant staff! »

    Place clearly under refurbishment but the staff..! Just brilliant, help with parking, restaurant recommendations and just over all great, as single female traveller it's so nice to feel like you're safe and almost among friends, pretty sure the guys that looked after me were called Neil and raluca.. bloody awesome and best western should be proud of them!!! Would stay here again based purely on these guys! (Bathroom very dated though!)

    5
    « Stop over... »

    Just stayed at the hotel very good clean service very good price close to local train station quick access to London.. Car parking on site breakfast available,Would recommend if you want a good hotel at a good price definitely stay again....

    5
    « Watford for our Anniversary! »

    We arrived in a whirl! We were trying to attend a BPL football match and we were late! We dropped our luggage at the check in and she told us to go! We had let the hotel know we were arriving for our 28th anniversary and that we'd like a quiet room as we'd be jetlagged having just traveled in from Vancouver BC. They gave us a lovely quiet room with a chilled bottle of white wine. They treated us so very well! The next morning they had a beautiful breakfast and we had our fill! I would highly, highly recommend the BW White House in Watford!

    4
    « Pleasant stay »

    My boyfriend and I have just returned from a 4 night stay. We were down to watch the British Masters golf. Our room was spacious and very clean and tidy. The bed was very comfy. Breakfast was amazing....choice of cereals, fruit, yoghurts and full English. We ate in the restaurant one evening and was very pleased with our meals and thought it was good value for money. The staff are so helpful and very friendly. It's a stones throw from the town so suited us fine. Thank you for a pleasant stay.

    2
    « Very Disappointing »

    To start with the positives, which there are few unfortunately. The staff were exceptionally helpful and cheerful. The breakfast was reasonably good, with all the typical English favourites of sausage,bacon,eggs etc. Now for the rest,the corridors are very dark and very dated. The bedroom we stayed in was very small.The hotel is a nightmare to find and is not in the best location, being in the middle of a street in the middle of town. The hotel has two minute car parks at the back and you are incredibly lucky to get a space. The hotel is currently undergoing a refurbishment, which is badly needed. All in all I would strongly advise anyone thinking of booking this hotel to book somewhere else. Thanks to the staff who tried their best in a very difficult situation.

    5
    « HONESTY »

    We were visiting London to see friends, and I booked into the Best Western as it was closest, I forgot it was the British Masters Golf week, and the place was heaving, however, Best Western sorted out my car parking quickly, checked in with friendly staff on hand, The deal was Bed and Breakfast, the room was clean and well appointed, Breakfast in the morning was well laid out with plenty of choices, The front desk also extended our checkout time so we could change prior to going on to our meeting, which was helpfull as it gave us time to do a bit of shopping. It was only after we had checked out that I realised I had mislaid an envelope with a rather large amount of cash inside. I phoned the hotel, and yes the cleaner had found it and handed it to the front desk attendant, The Hotel had phoned me twice ( my phone on silent) to inform me. This has reaffirmed my faith in human nature, Best Western, THANK YOU VERY MUCH

    3
    « Lovely staff,but dated hotel »

    The hotel is very dated,the rooms were clean with comfy beds the bathroom was clean the location was really good for town.there is refurbishment going on at the moment but it didn't really effect our stay,the breakfast was good value for money with a lovely lady in the restaurant who made sure you had everything that you wanted.the car park is small hope they improve that as well.

    1
    « Wish I could give no star »

    I don't think I've ever stayed in a more dismal hotel. The worst night sleep I have ever had due to paper thin walls which meant I could hear when the person in the room above rolled over in bed, let alone when they got up and got ready. I may as well have shared a room with them. We were supposed to be staying a family room for 3 but there was only 1 double bed and a very small leather sofa with no bedding. The decor was so dated that I thought I'd entered a time warp. Please look elsewhere for your stay in Watford!

    3
    « Don't loose the wonderfull staff »

    Rather tatty from the outside and common areas are dark and dated. The room was solid and clean, comfy and the bathroom en suite was also clean, with bidet! All quite adequate. What rays of sunshine tho were the staff - excellent in their manner and despite having to put up with the inconvenience of refurbishment - the Hotel having recently been taken over by Best Western. I do hope that in achieving the modernisation Best Western retain their second to none staff. The food in the restaurant and that at breakfast was tasty and good value for money. It is to be hoped that the arrangements for car parking improve equally with the refurbishments as well. Would I return - yes when convenient - if only to see what Best Western have achieved and to chat with the wonderful staff!

    3
    « Lovely staff, dismal hotel! »

    Stayed overnight for 1 night. Location really good for Town. Reception area being redone. Staff were absolutely brilliant and totally loyal to the company. Room was large and had an equally big bathroom. Clean and tidy. No air con but given a fan to compensate. Hotel needs good refurbishment not just the reception. Hall and staircase dark and dingy. However good breakfast, freshly cooked. Have given a 3 instead of a 2 because of the friendliness of the staff. They were absolutely lovely. Would I use this hotel again? Actually yes because of location and the lovely staff. Hopefully by next visit some improvements will have been made. Come on Best Western. Live up to your name!

  • 1
    « Oh dear... »

    Let's start with why it gets 1 star. The meet and greet from the receptionist was lovely and it has free wi fi. But that's it... A sweat smell; no a/c so it's hot; outdated decor and fittings; a sodden carpet outside the bathroom so there's a leak; a toilet seat with a bidet at its side preventing you from reaching the paper; general ageing; an entrance door that you can't get through easily into the hotel; a mis match of everything because of the renovation. At £79, I really thought they would offer me it all back when I showed the duty manager the mess. All he said was that he would put the room out of action (room 1 by the way) until the leak was repaired..... Never again folks

    1
    « Building tatty staff to good for the place »

    The reception is currently being worked on unfortunately it's the tiredness of the rooms and ensuites that need a refurb the staff are it's best assets ! for a best western you'd expect better, rooms too hot, wifi elusive Saturday nights noisy, average breakfast and nearly lost the car down two of the biggest potholes in watford which lurk in their car park. come on if your going to charge more than a premier inn don't offer a advocardo bathroom suite with non matching toilet seat maybe get terry and June to do the opening ceremony when you've finished papering over the cracks if only you put in as much effort with the building as you have with your excellent staff.

    1
    « Worst ever »

    Without question the biggest dump I have ever had the displeasure of staying in ( and that includes some pretty ropey b&b's in run down seaside towns in my younger years ). Whilst the 1 star bedrooms are relatively clean - which was surprise based on my experiences before opening the door - the rest of the hotel is horrendous. The pokey corridors leading to the bedrooms stink of what smells like smoke and dirty carpets. The place is getting some work done at present but unfortunately that doesn't include a wrecking ball which would be the best thing that could happen to this place. My advice would be find a travel lodge all day long. Best Western - this place is a disgrace to your position of mediocrity.

    1
    « Worst hotel in area »

    This is a 1970 time capsule, very old hotel in a very poor location situated on a busy noisy junction. Car parking is very limited and tight, rooms are boiling hot with no air on and internet is pot luck. Nothing good about this everything is just bad. Plenty of modern hotels in area use one of them is my advice. I spent 2 weeks in this place and if it we're my money rather than my works I would have moved out second night.

    1
    « Hotter Than Hell »

    I am writing this review from my room in the hotel, which feels like an Egyptian desert in terms of heat and suffocating humidity. This is the hottest thing I have ever had to endure. There is also no air-conditioning to relieve the burn, although, there is a fan.... which feels like it is slowly blowing lava air at me. I have 2 wet towels on me just to make it somewhat comfortable... but even that is failing, I just feel like I am slowly basting myself and going back in the oven. Avoid this hotel at all costs.. I wouldn't be surprised if Satan lurks in the basement. The food is good though, 1 star

    5
    « Even the little things »

    Every effort had been made to ensure that the room was presented at it's best. The staff were friendly, polite and considerate. The bed was comfortable. As suggested in the 'user manual' in the room, the staff were prepared to bring fresh milk up to my room every time I requested it, also replenishing the coffee sachets when needed. I did wish at one point that there was a floor cloth in the bathroom to mop up the water I spilled whilst washing, so that I could avoid treading it all over the place. Customers in future may want to bring some disposable paper towels for the purpose or perhaps the hotel could provide them as it's difficult not to spill water in a bathroom during use.

    4
    « COMFORTABLE AND CONVENIENT LOCATION »

    The hotel is quite close to the shops in Watford and it would be easy to go to the Harry Potter experience at Warner Bros. As I didn't eat there, I can't comment on food. The room was a good size but the dividing walls seemed rather thin as televisions could be heard on both sides.

    3
    « Best 2 stars »

    Its a cosy small hotel, narrow walkways with pleasant staff looking to help you. Its located along a fairly busy road during the day, 5-8mins walk from the Watford town centre and 20 mins to Watford junction. It has limited car parking. The room was neat clean and fairly small no safe or minibar so fairly basic. I didn't get the breakfast option so can't comment on that. Personally I would give it 2 stars overall pleasant stay nothing more can be said Thanks

    4
    « Wembley trip »

    We arrived earlier than the check-in time but a secure facility was available to leave our bags. We stayed one night and overall the service was very good, staff were warm & friendly. However when we returned in the evening the night porter was very sullen and unwelcoming.

    2
    « Very dated and noisy »

    I found this place without problem although parking was more of an issue. The hotel says free parking, however there is only extremely limited onsite parking. I ended up having to park in a nearby multi-storey car park that cost £10.00 for the night. I have some mobility difficulties and although it is only a short walk, it wasn't a good start to my stay. I was welcomed at reception by the friendly receptionist, the check in process was efficient and I was offered two access codes for the wi-fi. The immediate impression however, was that this was a very tired hotel, it is in urgent need of refurbishment (this is however currently underway). I took the lift to my second floor room, but this was the only time I used the lift. Again it is fairly ancient, but the most worrying aspect was that the floor of the lift has some definite "give" in it, most disconcerting! Through a maze of fake wood panelled corridors , I found my room. The first thing I noticed was the stale smell of the room and I immediately opened the windows as far as they could be opened. This was a maximum of 3 inches! The windows have open restrictors on them. The room was hot, and although there is no air conditioning, a fan was provided in the room, which did nothing apart from creating a hot breeze. The room is fairly well equipped although again, its very dated, but the room did seem clean. The bathroom is again very dated, although functional. Shower water pressure is excellent although it was almost impossible to control the temperature, no sooner had I got the temperature as I wanted it, I guess someone turned on or off their shower and the temperature of mine either went boiling hot or freezing cold. The room backed onto one of the main roads, so was noisy all night, although that said, I did sleep ok. The bed was comfortable. I had paid for breakfast and the selection and quality was ok. Pro: Very friendly staff Cons: Limited parking, very dated, noisy.

  • 4
    « Nice layout, friendly staff, very hot! »

    The room was lovely and spacious as was the bathroom, the town centre and a number of restaurants were within walking distance. The hotel itself was rather dated but the bed was super comfortable. The only issue I found with the place is that there is absolutely no airconditioning and therefore the room was baking! There was a small fan but it didn't really help much. I'd recommend but maybe only in the cooler months.

    2
    « Noisy and dated. »

    This place is easy to find. It is hard to park. I think parking advice should be provided when you book this hotel. The staff are helpful and friendly. The room was spacious and large. The hotel needs modernising. The bed was hard, the hotel creaked, better double glazing required. I didn't sleep well as the road was busy all night and the noise went through the room. If you are a heavy sleeper this will be no problem. I left after one night.

    4
    « Stick with it - definitely greater than the sum of its parts and moving in the right direction! »

    I have a lot to say - bear with me! We chose this hotel due to its proximity to the Harry Potter experience - it looked nice on the website, was reasonably priced and had free parking. However (and PLEASE do read to the end as, despite the following few lines, things have definitely improved!), following a fraught navigation of Watford's roads (we are first time visitors to this area but having spent a couple of days here are already finding it much easier to find our way around) and the fact that we arrived during a mini heatwave our initial impressions had us connecting to the free wi-fi in an effort to find an alternative hotel as we really didn't want to stay. These were the key issues we found initially: - having paid up front we were surprised that £30 was charged to my card at check-in (this is for convenience if we want to charge things to the room and as it happens we believe it will be refunded on checkout. Actually not a bad idea but perhaps make it an optional service? - the room key only worked for the first entry into the room and, so far, I have had to have it replaced twice (the key cards are quite sensitive and I have been keeping it in my wallet next to other cards which seems to have caused the issue) - the carpet on the stairwell was threadbare and there was a slightly odd smell which didn't bode well (but see later) - the maze of corridors required to reach our room were dark and dingy with faded prints on the wall - not the end of the world but in stark contrast to the light and fresh hotel we had just left (but see later) - when we reached the room it seemed very dated and extremely hot (although to be fair we knew there was no air con and there was a fan in the room plus it was an exceptionally hot day). We could not plug the fan in anywhere where the draft would reach us as there are no plug sockets by the bedside tables - presumably the room was designed in the days before widespread use of mobile devices and even the alarm clock had been stationed next to the TV as that was the only available plug socket - the bathroom, although clean, was an unappealing teal colour and there was black mould around the sealant - several of the TV channels had an interrupted signal - the wi-fi was a bit hit and miss - it appeared that the road noise and building work would cause problems So - this may well make us seem like horrible people but at this stage I was inclined to give a review of 1 star, forfeit the money we had paid and chalk it up to experience. What can I say - we were tired and hot and from that perspective the negative reviews hubby found online all seemed to ring very true. However THANK GOODNESS WE STAYED!!! What convinced us to give it a go was the staff and I would like to say at this point that all of the staff we have come into contact with should be commended - I suspect they know that some of the rooms are below par but they have all gone out of their way to make us feel welcome As our stay has unfolded we have realised that the renovations - which have actually not negatively impacted on our stay at all - appear to be addressing the issues we had noticed. Having a nose around we found that some of the corridors have already been painted and the carpets replaced - those corridors are like being in a different hotel! Assuming that the rooms are being updated at the same time the renovations should address the vast majority of the issues outlined above - it will just be a bit hit and miss in the meantime regarding which room you are allocated so be prepared! Added to this we have found some unexpected features which, together with the superb staff, have made this a great stay (no particular order): - towels are a good size and it was nice to find two bottles of hand wash in the bathroom. The water is also piping hot - we managed to get onto the car park throughout but be warned; it is small. However the staff are really helpful and will ensure you get parked somewhere! - the atmosphere in the lounge in the evening was lovely. We had a tray of coffee both nights - great value and a really pleasant experience, not something we would usually choose to do but we were made to feel very welcome - same at breakfast. The lady who served us was fabulous - attentive, interested in her guests and extremely approachable. I have seen a wider array of food on offer in other hotels but there was absolutely everything you needed and it tasted good. I also appreciated that breakfast was available until 9.30 - it is really handy for town - literally a 3 min walk - actually the noise wasn't a problem at all. So - despite our initial worries this has actually been a great couple of days and it was exceptionally handy for Harry Potter (which was fabulous!) Thanks to all of the staff for their efforts - much appreciated!

    2
    « "Not 'best and would not stay again"! »

    I really like to write positives first, but I'm struggling if honest. Staff were friendly. The parking is very poor think before booking, the hotel is in great need in all areas of TLC and it has a poor house keeping standard look about it. We had a twin room, with poor house keeping, damp smell and damp bedding. The mattresses were VERY worn and gave a poor night sleep. The room walls are VERY thin and you can hear 'everything'! The hotel is generally VERY noisy. I was offered a discount if I stayed again, but I never will, would have preferred a gesture of good will refund but my complaints was of no concern in reality.

    4
    « Great old school hotel. »

    Our 2nd stay at the white house lovely traditional British hotel.with good sized rooms.+ FREE car parking. convenient location for M1/M25 Central London only 15 minutes away on the train or underground. 10 minute walk to the station.

    3
    « The Hotel is very good, getting there and parking is a nightmare. »

    Getting to and from the Hotel was a nightmare. The road users are manic at best. That's what you get for driving in London. Not the Hotels fault of course, but it may tip the balance in anyone's choice of where to stay. Once there, the parking situation is tight, I mean really tight. Get your car in one of the 2 small carparks and hope you can get it out again. It amazed me how white van man could squeeze a large vehicle in such small spaces. The quality of the Hotel is OK. The service was fine and friendly. I stayed on business. Would I stay there again, I am afraid not.

    4
    « Interesting »

    This hotel is quite central to Watford but tucked behind the main shopping area. The hotel needs some attention and is looking quite tired but there is work going on. The rooms are quite comfortable and surprisingly quiet. The food is reasonable and the public area comfortable and the staff are very friendly and helpful. Parking is very limited so get there early if you want a space. Not the best Best Western or the best in Watford but definitely worth considering if in the area.

    2
    « Very dated and tired but clean »

    From the first impression on arrival, you will want to turn and go elsewhere, as it has lots of flaking paint and rotten woodwork, and unfortunately, it doesn't get much better inside. The room we saw on the website before booking is NOTHING like the room we were given, we found a very old, tired and dated room from the 80's / 90's. The shower didn't work at all, a Pampas green suite etc. etc. BUT, the room was very clean and all of the staff we met were very friendly, helpful and professional. We will not be returning, even though we visit Watford regularly.

    3
    « Average I guess »

    The hotel has a good location for Watford and links to London. The hotel was relatively clean but dated. We paid £70 for one night but I think £40-50 is a more realistic price for the quality. Breakfast was average but luke warm. Bathroom was big and beds were reasonable but the room was far too warm even with the fan on as we struggled to open the windows. There was also no extractor fan or window in the bathroom which made the humidity worse after a shower.

    3
    « A lot more positives »

    Stayed here for one night as we were going to visit the Harry Potter studios. First the positives. The staff at this hotel are some of the friendliest i've met, the check in was easy and we were made to feel welcome. The room was spacious with a seperate bathroom and very clean and tidy. The television had a good selection of channels for when you are settling for the night and there were plenty of windows if it got too warm. The location of the hotel has good links to Watford Junction station and indeed the Warmer Brothers studios. It is also close to the town centre for east access to bars and restaurants as well as shops. Breakfast was £7 which is quite reasonable for an all you can eat buffet. The negatives - Very few but worth a mention. Room service is only available when the restaurant is open which is a little frustrating if you are out and don't get back until after this time. The beds are not the most comfortable, but good for a couple of nights stay. The doors are quite heavy so if you get an inconsiderate guest around your room who let's there door slam, it could wake you up. The cleaning of the hotel started around 6am and as it was so quiet your could hear every stroke of the hoover which actually woke me up, hence why I'm writing this at such an early time. The road noise can be loud of an evening but you can't blame the hotel for that, but worth a mention. Overall a good stay for what we needed. This hotel is recommended if visiting for Harry Potter and will cost a lot less than ones closer. I would stay at this hotel again in future and encourage you all to check it out.

  • 5
    « Nice hotel »

    4 of us stayed here on 25th July for one night as we went to visit the Harry Potter studios. This hotel is in a good location for this. 10 mins to Watford centre where theyre are plenty of bars and restaurants, and only 15 mins walk to the train station. Lovely staff, nice clean rooms. Perfect for what we needed.

    4
    « I'd stay again »

    This hotel is a little dated but it is clean and the staff are very helpful. We stayed in a twin room, the beds were comfortable and the tv had a sleep timer which is a good thing for me, it was very hot when we stayed and while there was a small fan provides the only plugs for it were on the other side of the room so it didn't really help. There isn't much parking at the hotel and when we arrived it was full, but across the road is a multi story car park and the hotel discounts your ticket so you only pay £4 for 24 hours. This hotel is situated in an ideal location only a short walk from Watford Junction Station which is then about 15 minutes into London Euston. The breakfast was basic but filling and check out time is 11am.

    4
    « Amazing more than a three star »

    There's plenty I could say in this review but unfortunately there's not enough time in the day so here it goes:- Amazing staff in a hotel makes a hotel home from home and it certainly did feel like home! The staff were there when we needed them and they were so so friendly Room was clean and comfy. Bathroom was clean and had lovely facilities in it. The room was a tad dated but as I have said it had everything you needed. This hotel is defiantly under rated and is a place for you to stay!

    3
    « Base for London »

    The staff at the White House were excellent, super friendly and very happy to help. The downside of the hotel outweigh the actions nice staff though. The hand car wash outside started washing cars at about 6am, they were obviously using industrial strength power washers as it was impossible to ignore them and meant seep disturbances. The rooms are dated and the hallways point to a laminate factory possibly having a job lot sale at point of construction. All in all, cheap rates are a positive along with the lovely staff but the noisy hand car wash and dated rooms put us off. Won't stay again but we are sending thanks to the staff for being so awesome.

    4
    « Lovely welcoming hotel »

    Arrived slightly early but given a lovely welcome at Reception with rooms ready for us to move in. Both spacious singles, beautifully decorated with warm wood and spotlessly clean. Beds very comfortable with pristine sheets and duvets. Plenty of tea and coffee on the tray, also ample wardrobe and open drawer space. A special mention to the lovely gentle lady working in the breakfast room - wish I had asked her name. We arrived just 5 minutes before official end of service but she was welcoming, insisted on bringing freshly fried eggs and made sure we had everything we needed. She gave us space and time to enjoy our breakfast without feeling hurried and everything was delicious. We will definitely revisit the White House Hotel.

    3
    « Best western Watford »

    Nice friendly staff, A bit dated decor wise, but actually gave it move of a hotel feel about the place and less sterile than some of the other options for staying over night in a room... it was clean and well maintained. Very comfortable bed and a good night sleep which is actually what counts at the end of the day.

    5
    « Good value for money »

    Stayed on Sunday 3rd July whilst visiting London - 2-3mins in taxi, 15 mins walk to Watford Junction. Check-in is only from 2pm, but they had our room ready for about 1pm - very much appreciated. Reception staff were lovely, friendly and helpful. Our room was basic and quite dated, but clean, comfortable and had everything we needed for a night's stay. Breakfast was good. Not great, but good for the price. The breakfast host was really lovely. Friendly and attentive. Whilst there's nothing luxurious about this hotel, it is good value and quality for the price you pay. The only slight let down was a grumpy and abrupt welcome from the night Porter when we arrived back to the hotel that night.

    5
    « Lovely visit to The White House »

    Clean and comfortable with attentive friendly staff. Very good value for money. Ideally suited for Watford town centre and local attractions. Hotel is undergoing some refurbishment work but this did not affect our stay.

    5
    « Good hotel with trusted brand behind it »

    With Central London hotels being so expensive for a late booking and their idiosyncratic self certification star system (whatever happened to AA and RAC ratings for quality?) I was looking a bit further out of town for a room yet wanting somewhere with easy transport links to London where I was on business the following day. Watford ticked all the boxes as "Junction" station (10 mins walk) is close by as is Watford underground station (15-20 minute walk). Holiday Inn was right outside the station but was a bit pricier so this "Best Western" caught my eye! A very reasonable price for a "King" double, free wi-fi and a full English breakfast to boot. BW as everyone will know is a brand with standards that must be upheld to retain their name and this hotel did not let them down. Bed was comfy, room was big, towels and pillows really good! Breakfast was plentiful and a request for a couple of poached eggs was met with a smile and a "no problem". If I had a couple of niggles, these were minor - the tv is located in a cabinet and could only be watched from the bed whereas I wanted to watch from the desk area and my wi-fi was a bit "reluctant". Other than that you should give this hotel consideration even if you plan to visit central London (only takes 15 minutes or so to Euston).

    4
    « Wedding stay over »

    Ideally located, only a couple of miles from the M1 motorway. The staff were extremely helpful, and the rooms were of a good size, and we had connecting family rooms. Only negative is that it does need a bit of TLC.

  • 2
    « Lovely staff, horrible hotel! »

    Upon arriving at the hotel we were greeted with a rather shabby looking building with a poor paint job and absolutely zero parking! After finding a nearby multi-storey car park we came over to the hotel and were greeted by two lovely receptionists who were very warm and friendly. We then walked towards our room to be greeted by the pungent smell of cleaning chemicals which nearly gave my fiancée an asthma attack and the room was also the same. I have no idea what cleaning products they use but the smell is horrendous and way too overpowering! The bathroom is rather outdated and you need to be a giant in order to reach the toilet paper holder from the toilet itself. We arrived back in the evening and had a few drinks in the bar, once again the staff being very helpful and accommodating and when getting back to the room we were greeted again by the same chemical smell as before as we had not wanted to leave the window open due to being adjacent to an Enterprise car park. The final icing on the cake was when my girlfriend pulled back the bedsheets when we were going to sleep and finding blood stains on the bedsheets which as you can imagine was not ideal. The member of staff on duty was shocked and appalled and good not have been more apologetic but the offer of a free breakfast was not exactly what we wanted after having seen the state of everything else in the hotel. This hotel is in desperate need of a revamp and Best Western should really be ashamed of the standards here apart from the front of house staff who have been excellent!

    4
    « Very nice hotel, above expectations »

    If you need to stay in this part of North-West greater London Area I would certainly recommend this hotel. Rates are reasonable and it is clean and comfortable. Yes the Bathroom featured dark green elements which some folks have defined as '70 look, but everything was functional and clean. My bad was a little sagging in the middle and a bit short (I'm tall) but the bed linen was smooth and clean and I slept well. Very Quiet. They spray deodorant in abundance, maybe to mask some funny smell. Probably better not too do that so much?

    5
    « Lovely »

    Great hotel clean comfy , staff welcoming , parking tight need to get there early!, Full size single bedsin our double , nice size room Shower didn't want to play but full size bath with Lots of hot water World deff stay again

    2
    « Freaky and creaky »

    Ever wanted to go to the states and stay in a motel well there's no need. This place is just like a motel. You park outside the front door on the kerb (no space for me when I arrived). I had to stay opposite in a multi-storey. The rooms are dull and with pebble dash wallpaper. The lobby looks like a soulless and lifeless area where the dead come to rest. The rooms are quite spacious but you can hear every creak of you neighbours steps and if they decide to have a shower or flush their toilet it's like a Apollo rockets taking off. I was woken up with the light shining through the papery him curtains.

    4
    « Very friendly but need investment »

    Would be good to know there is more parking out the back rather than just the few places at the front or that there is discounted parking nearby which is only 200 yards round the corner at just £4 per day

    3
    « Ok »

    The staff are very friendly. The rooms are very dated and there was a weird musky smell. The lift was very nervewracking. However the bed was extremely comfortable and it was a reasonable price. Managed to park straightaway...for free!

    4
    « Great Hotel »

    From arrival, until the time I departed, the staff were wonderful and really helpful. It was easy to find my way around, and with it's central location, it is ideally suited for walking out in the evening. Even with the limited parking, they go out of their way to help get your vehicle parked safely.

    4
    « Such friendly staff »

    OK, so the hotel itself is very tired, basic and dated and the walls are very thin!! BUT, On the plus side, it is in a good location, the bathroom was clean and the bed was comfy. Free wifi also. But best of all were the very friendly, helpful, warm and welcoming staff - they are a credit to the hotel.

    2
    « Tired, dated, Noisy but clean with nice staff »

    I picked the Best Western as I have stayed at other venues with no issues. The hotel is on the edge of town and is set along a side street. The facade of the building got my hopes up that inside would be as elegant. A tired and dated crossroadsesque reception and bar area with a small restaurant. The reception staff however were lovely, friendly and helpful. I went to my room which was on the first floor, the carpet on the stairs was worn bare and with my slight footfall each step sounded as if an army were climbing with me. My room was at the rear of the building and I negotiated a series of doors and dark stained wood clad walls to reach it. A relatively small room with 1980's style fixtures and furnishings. The bathroom suite (with bidet) and a very short bath was in pale avocado. The view from my room was a skip, the enterprise car rental yard and a hand car wash, all of which made a cacophony of sound, coupled with the heavy traffic on the road to the rear, the old double glazing just couldn't muffle. The oddest thing was having no power socket close to the bed the nearest one I could see was on the opposite wall. The little tea tray was well stocked with tea/coffee, but no biscuits. When I went down for breakfast the next morning it was in the restaurant behind reception, selection of fruits, cereals, morning goods and a hot buffet. Not a good selection of teas and no grapefruit juice. I was glad to only be staying for a short time.

    4
    « Great for a business trip »

    Great hotel with great staff. Only issue is the walls are extremely thin but as long as your neighbours aren't too loud, and with most being there on business that's not much of an issue. Would recommend this hotel.

  • 5
    « amazing staff »

    When we arrived we couldn't park at the hotel due to a 'first come first served' policy which was fine because it's only £4 to use the public one for 24 hours. Myself and my partner some how parked at the wrong one and were left wondering round Watford for 30 mins, but peter the manager came and met us in town and walked us to the hotel to check in and relax. Then the duty manager drove us to where we parked our car and then directed us to the correct car park, the duty manager then gave me a free drink for my birthday, on top of this they gave us a complimentary breakfast in the morning (which was very good). The service we received from the staff was amazing. Bed was very comfortable and it was quiet, bathroom was a bit dated but we didn't care. Would stay again.

    4
    « Great for business »

    The previous weekend I was in 41 hotel and the White house is not to be compared with that but if you are looking for a base from which to do business, then this fits the job perfectly. The rooms are comfortable and the location is great for central Watford. The price is certainly excellent value for money. Breakfast was well thought out with a good range of options and the cooked option was pretty fresh too. When I have to stay overnight in Watford I shall return.

    3
    « Needs updating »

    The green baths are not very appealing and the bathrooms desperately need updating. Also the walls are very thin so it is very difficult to get to sleep when you can clearly here the room next doors conservation. However the staff are really for fly and the location is useful.

    4
    « Great base camp for a London visit »

    This hotel is in an older building, doesn't look much from the outside but inside is nice and clean. There is a free parking at the rear. Reception is extremely friendly and helpful, we were very well served on some change of the reservation. Downstairs is a bar and lounge. WiFi works very well. We had breakfast elsewhere. From the hotel it is a 5-7 minute walk to the main shopping street where there are some restaurants and pubs. From the hotel it is a 15 minute walk to Watford Junction station from where regular train service will take you to Euston station is 20 or 45 minutes.

    4
    « great hotel good location »

    Stayed here for two nights visiting family near watford easy to find central hotel. typical Best Western Hotel, a trip back in time, we loved it. very handy for the M25. We had no problems at all. Good breakfast to start the day. Will be using this hotel again.

    5
    « oustanding service and outstanding staff »

    I stay regularly at this hotel on business and I cant praise the hotel too much for the quality of service, the food and most of all the staff who are always helpful and very friendly. the hotel is centrally located and provides a good standard of accommodation throughout.

    3
    « Good for an overnight stay »

    We stayed here so we could visit the Harry Potter studio tour. The staff are very friendly and helpful and the cost is reasonable. They have limited parking but try hard to accommodate you. The hotel is looking a little tired and needs some modernisation. There is a bar. Breakfast was good with a variety of choices , at a reasonable cost. The rooms were a little hot and noisy.

    3
    « Pleasant stay but needs air con »

    Stayed here recently on a business trip. Warm greeting and was given access to parking which is a rareity in that area. Room was ok and staff accomodating but the room was far too hot overnight (i slept above the covers and im a snuggler). Would benefit a less wooden look inside as it felt slightly dated.

    4
    « Weekend Stay »

    Have stayed in The White House Hotel a few years ago and was impressed how close it was to Watford Centre and had Car Parking! Stayed over again this weekend... Yes, it does need a bit of TLC - and an update, but overall, still a very nice place to stay. The Staff on reception were excellent - very friendly and helped with Car Parking (as the main Car Park was full) - They managed to find a space at the side of the Hotel... Room was big - clean and the bed was HUGE (American style) Breakfast was good (again, staff were really cheerful and friendly!) Overall - You pay for what you get... If you are looking for a decent, friendly hotel in the Centre of Watford, this ticks all the boxes...

    1
    « Perfect position otherwise awful »

    Went to celebrate a friends birthday, booked 2 rooms adjacent. Arrived booked so far so good, my bed smelt of cigarettes, I told the reception, I was told the sheets would be changed, we could not get wifi. The sheets were never changed, when booking out the next morning, we told the duty manager, her response oh sorry about that, at £90 room only, I would have expected much better, worse Best Western that I have stayed in, and I have stayed in a few. Went to leave and our car was blocked in and we had to wait 3 hours before we could leave as the owner could not be found as he had gone out. NEVER AGAIN, very bad customer relations, poor accommodation and a don't care attitude

  • 4
    « Great welcome thanks »

    We travel up from Devon to visit family in the Watford area on a regular basis. We used to stay at another Hotel, But the welcome we receive at the Whitehouse Best Western is really excellent. The staff are so helpful and genuinely do care. Think the price with breakfast is really good value. Book and try for yourself!!

    3
    « Highlight the Parking issue more »

    The last thing you really wish to face after a long drive is a battle with parking your vehicle, and the convenience of unloading. There is virtually no hotel parking at all, it is brushed over too lightly in the Website info. David Jones

    3
    « Average hotel with excellent customer service »

    The hotel reception & bar areas are lovely and my room a good size but was terribly dated and could have done with a complete referbishment. The walls are so thin that I could hear the movements of the guest in the next room as if I was in the room with them. So if you are a light sleeper take earplugs. I ordered room service which was delivered promptly and was of a high standard however as I had pre paid for my room I had to pay for it on 'delivery' which was mildly inconvenient. The absolute positive for this hotel is its staff all of whom are exceptionally warm, friendly, efficient and professional I could not fault the service in any way at all - it is just a shame that hotel hasn't invested in itself as much as it evidently had in its staff.

    4
    « Two nights break »

    Stayed here for the weekend, and have to say the staff on reception were possibly the friendliest I've ever encountered. Greeting on arrival was perfect so box ticked straightaway. Stayed in a twin room on the ground floor at the front of the hotel, so was concerned there might be noise from traffic or passers by, but can confirm there were no issues at all. Room was spotless and a great size. Hotel is located centrally with only a couple of minutes walk to bars and the nightlife of the town. Just off the ring road so very accessible by car, Watford Junction is less than 10 minutes walk. Close to Cassiobury Park which is great for a walk to get some fresh air, and near to Watford Met for the tube. Well worth a visit if you're travelling to Wembley, which is why I stayed along with friends.

    3
    « A visit down memory lane. »

    Had not been to Watford for over 15 years, so had some difficulty finding the hotel. We parked in wrong place at front of hotel so had to move to carpark at back of hotel. As both my husband and myself are disabled we were moved to room on ground floor. Very small, decor was tired and dated, bed narrow and window overlooked Enterprise business, so curtains had to be kept closed. It served a purpose, but was rather disappointing. We paid for breakfast, and this was a buffet format, this was adequate and lady in restaurant ( Pam) was very friendly and helpful.

    3
    « Fine, but would not return »

    This hotel is very dated, the bed possibly the most uncomfortable bed I have endured and the shower is so powerful it flies out of its holder and burst blood vessels on the skin! However good location to the nice town centre with plenty of shops and placed to eat, only a 5 minute walk. Taxi prices are extortionate so walk to the town or train station if you can! Breakfast is not included but it was nice food here and everywhere is very clean. The night porter was very helpful, reception staff I think may have been new as we were told to pay for each night stay, on the day to reactivate our keycards to get back to our things but this was soon sorted thanks to a more experienced member of staff. Very little parking so get there close to check in time if you need to park.

    5
    « Cost effective Stay »

    This Hotel is one of the nicest places I have stopped for a while, the two ladies on reception are the most pleasant hard working staff I have encountered. Nothing is too much trouble and they always have a smile on their faces. We arrived in a big works van, so the receptionist came out and moved some barriers so we could park on the front of the hotel as the car park is a bit tight. I would not hesitate to stay here again.

    3
    « Average hotel »

    Stayed for one night. Can't really complain. Average hotel, good bed, free Internet, for the noise sensitive people this might not be the best place as you easily can hear your neighbours talking, friendly staff. A bit old but not a big problem for me. Decent size rooms. The bad thing is the limited parking spaces unfortunately

    4
    « Friendly and helpful people »

    Only stayed one night whilst visiting friends, hotel was clean and average decor, English breakfast was reasonably good, the staff were excellent, the night watchman and girls at reception very helpful, the manager helped to park car in rear car park and said goodbye when we left and asked if all was ok with our visit, he also told us the hotel was about to have a complete refurbishment . I would not hesitate to stay there again.

    5
    « Convenient and friendly »

    Stayed one night on business. Room very clean. Decor a bit dated but good choice of TV channels and crisp clean bed linen and towels.Breakfast good choice of cooked food buffet style. Convenient location. Friendly staff.

  • 5
    « one night stay »

    Good hotel, pleasant staff, doesn't look good from the outside but there is a lot of building work going on. The you don't sleep outside, everything else very good would highly recommend only thing restrurant not open on weekend

    4
    « Excellent service »

    We stayed here whilst attending a friend's wedding. There were various arrangements which could have gone spectacularly wrong if it weren't for the attentive and exceptional staff . They made sure our whole stay was smooth and trouble free and went the extra mile in so many ways. Thank you.

    4
    « lEISURE STAY »

    I have stayed here before when i attend a reunion nearby i have always s found the staff helpful and friendly .Thee venue is near to the local rail link i use and the town center and shop s are just a short walk away

    5
    « Excellent Customer Service, pleasant stay »

    Stayed at the hotel for the Saturday night with a group of 10 friends. We were fortunate to be able to park both our cars in the hotel carpark at the back. When we checked in after going in to Watford Town Center we were told one of our cars had a ticket as we should of told them we were staying but the Deputy Manager said he would get it recinded which was great. They also managed to change our rooms to be together on one floor which was brilliant customer service and they were friendly. Rooms are comfortable but in need of redecorating. Overall, a comfortable stay in a great location and the hotel staff were great.

    4
    « Excellent Customer Service, Basic good Value hotel »

    We stayed for one night, rushed in and then out again for an event. Staff were excellent, helpful, friendly welcoming. Room good for the price, but a little dated. If you are staying a short time would recommend. Only concerns, were the car park looked like it had seen better days and the room was very warm, but we were nervous leaving the window open on the ground floor. Well price, great staff and very clean.

    5
    « Excellent customer service »

    The staff at this hotel are excellent. As a woman travelling alone and arriving at the hotel at 10.30pm I was extremely grateful to the member of staff who moved her own car to allow me on-site parking. The room was large and clean and tidy

    3
    « Okish »

    On arrival we could find where the parking was so had to ring and ask. The place could do with some updating in the rooms but it was clean and tidy cant complain we were put in a family room to our disgust the people in both family rooms around us where lets say doing things loudly which isnt appropriate for the family sector of the hotel. The food is great room service was very prompt id stay again and would recommend

    3
    « Yes there Are Better Building But.... »

    The parking is tight and it's first come first served but this is a hotel in a highly built up area in the centre of a major town. The rooms and public areas do need a refurbishment but they are clean, comfortable & warm. All of the staff are excellent, caring and helpful. the food is of a good standard and not expensive. Room service is fast and efficient. Breakfast is very good with a buffet service. Overall the hotel feeling comforting and the people caring, price good - what else is needed for a couple of nights.

    3
    « Comfortable, but needs redecorating »

    Stayed for one night as was going out for the evening. The walls are paper thin, so don't expect a lie in. The rooms could do with re-decorating but the bed was comfortable. The hotel has hardly any parking and it is a tight fit if you do get a space. The reception were great though.

    3
    « Decent value but in need of update »

    Good value hotel but the whole place is a little dated and in urgent need of an upgrade, bit of an eighties throwback, please bring this into the 21st century.... while you are at please address the sneaky floors and poor sound proofing, sounded like there was a baby elephant upstairs Note limited parking on site get there late and you will have to use the local multi storey Have to say 5/5 for the staff very friendly and helpful and good standard of food at a decent price .... good breakfast too

  • 5
    « Excellent **** »

    Excellent stay! Good location - 2 minutes High Street, 10 minutes walk from football ground. Clean rooms. Parking. Good bar area. Evening meal very nice and buffet breakfast (£7 if booked night before) very good. Excellent staff, nothing too much trouble! Look forward to staying again! Paid just over £53 for double room on a Saturday night.

    5
    « Me Shane Morrell »

    Absolutely fine hotel... Was a little hitch with booking all sorted with a free breakfast for the slight hitch.. Hotel is close to town centre ( walking distance ) would be more than happy too use the hotel in the future if needed.. All staff friendly and helpful

    2
    « Ask for the most remote room in the hotel... »

    The hotel sounds like a squeaky house ..everything squeaks: floors, doors, beds and walls are thinner than paper, nobody can move without being accompanied by a screeching trail, thus you are in close contact with your neighbors' lifes, no matter if they are snoring, watching TV, talking each other or on the phone or having sex...really, too much intimacy and no chance to have a decent rest in the night; the place is old and worn, the shower is just dripping (no pressure) and you have to be a plummer to understand how you have to flush the toilet...really annoying atmosphere, what a pity that the place doesn't match the quality of people that are working there... Otherwise,decent room as size, warm and cleanliness, good wifi, the hotel has a very good location (5 min walking from city center and 15 min from Metropolitan Tube), very nice and helpful staff (Roxana, Pepe), but...

    4
    « Nice warm welcome »

    I stayed at this Hotel a few years ago and it was awful! It's now under new management and is much better. The staff are very helpful , nothing is too much trouble. I was told the Hotel is being refurbished next year which will greatly improve it. Our room and bathroom although very old fashioned was spotless and there were nice fluffy white towels. We didn't experience any noise and slept well. I would recommend it for a short stay.

    3
    « One night »

    Stayed just overnight cheaper than the other hotels £79 for two people.very dark furniture and old fashion bathroom, very noisy floorboards and can hear people talking when you are in your room.The staff were friendly enough,went to wetherspoons for breakfast only £3.

    4
    « Great staff, good food brilliant location »

    Highly recommended nice room poor shower friendly staff. Easy reach of town centre and trains to London. Restaurant quiet and friendly. Bar would have been improved by stocking at least one beer but OK if you like lager

    4
    « very nice staff »

    We have been few times here in the last 9 months and we were never disappointed. From the beginning you are welcomed by the reception staff smiling, helpful and very nice all the time. The rooms although need refurbishment, are cosy and warm, clean, TV with very good signal and a lot of choices, the heater was working excellent, with no noise. We spent this time 2 nights here and we've been take care for. Congrats to the reception and housekeeping staff for their professionalism.

    3
    « One Night only »

    Hotel was convenient for one night, but it needs a full refurbishment. The bed was very uncomfortable, there was noise from people on the terrace below, walls are thin so we could hear other conversations, and someone attempted to get in our room at night (although we hope that was a genuine error). Parking was a nightmare and there are no signs to direct you to a car park area. We were located on the first floor and both on our arrival and the following day, there was a strong smell of cigarettes in the corridor, despite the hotel being smoke free. Staff must have been able to smell it too. It puts everyone's life in danger. On the plus side, the staff were very friendly and accommodating. Once we got parked up at the rear, a staff member came out to greet us and offered to help with bags. Breakfast was acceptable with a variety of cereal, fruit, toast, juice, and cooked items. It was acceptable for our needs, for 1 night only.

    5
    « Birthday present for dad »

    What a gem! Booked via booking.com as not to far to get to Harry Potter studios. 5 minute walk to new shopping centre. Rooms lovely and big, very clean and comfortable. Breakfast was tasty and nicely presented. The staff are on another level so helpful and friendly big thumbs up guys. Would defiantly recommend ??

    3
    « value for money, average experience »

    I booked this hotel out of convenience to avoid driving from central London in the early morning traffic. This building has surely seen better days. The rooms are all right, sleeping quality is fine, however, the corridors are real labyrinths, the (free) hotel parking is somehow secluded in the back, the quality of the breakfast buffet was average. Value for money? Yes indeed, however, I will not repeat this experience.

  • 4
    « Very nice! »

    Everything was just great! Small village hotel, with great staff, very helpfull and a nice bar :) I am going back next time I'm in Watford. Nice and cheap. Easy to get to London, and easy to get to Harry Potter Studio. So just a good experience :) Thanks !

    4
    « trip to Harry Potter studio tour »

    this hotel is a short walk from watford junction station and is near to the city centre.on arrival the staff were friendly and welcoming.the hotel is an older kind of building with a conservatory for the dining room.breakfast was really nice and of good quality.there was always plenty of staff on duty at any one time and they always greeted us with a smile.the room was quite big as was the bathroom and beds were very comfortable.we would certainly return to this hotel in the future.cant fault anything about this hotel and it was good value for money.

    4
    « Helpful staff »

    Extremely welcoming staff in reception, allowed us to book in early, directed us to the car park and our appointment. Room was clean and comfortable. Large bathroom, but no shower cap or hair conditioner. Great breakfast. One small thing was fellow guest charging about the corridors at 4.00a.m.making a great deal of noise. Not the Hotel fault.

    4
    « Good value for the money »

    Stayed at this property for a fortnight on a business trip. Though my work was at a nearby town called Hatfield but Watford being a much more popular location chose to stay here. Firstly the proximity to High Street gives this property a huge plus. You would find anything and every thing from food, to banks, to malls, to transport in a 5-10 minutes walking distance. Breakfast was decent but nothing fancy. I was given a room right across the street from their main lobby area. It was pretty quiet a neighbourhood though my next door guests were having a big fight for sure on one of the nights. Rooms were decently sized with the basic amenities at hand. Staff were friendly and polite and pretty prompt to cater to any requests I had. It is a basic hotel with nothing much fancy to talk about, but when you are back from a day's work it does suffice in providing a good and quiet sleep.

    4
    « Decent hotel »

    Check in was speedy, the guy on reception was very helpful especially with finding us parking. The hotel is in a good location, near to the town centre but off the main road making it fairly quiet outside. The bar area is decent and opened 24 hrs and shows tv all day. The room itself was spacious, beds were comfy and the room all though slightly old fashioned, had all the things you need such as wardrobe, cabinets, a sofa, seat, desk etc. The shower was ok, bit slow but the toilet and bathroom were fine and again quite spacious. The only complaint I would have is that in e morning it was very noisy in the hotel, this could be coz we were on the ground floor maybe. Good value for Watford. Paid 69 quid which is cheap in this area. Check out was very quick. Wifi was free but slow. Recommended

    4
    « Good value »

    We Stayed after a visit to the Harry Potter Studios. It was a bit far from the station and we had to take a taxi. The room was spacious and comfortable enough, though the entire place seems a bit outdated. The High Street is conveniently close to find a meal.

    4
    « Good value hotel »

    Staff were very friendley and helpful At all times. The hotel was very clean and up to date the rooms were fantastic and the beds were very comfortable. Plus the bar and surrounding area was very relaxing.also its only a short walk into the central shopping area. Well worth a visit and great value for money. we shall be staying there again. Only one fault the wifi connection is very poor.

    4
    « A nice hotel »

    We stayed here for one night after visiting the Harry Potter studios. The room was a little dated but was clean, comfortable and a good size. The room had all the basics including tea and coffee making facilities and a big comfy bed. Breakfast was good and the hotel staff were friendly. The hotel is in a good location within walking distance of the town, train station and restaurants. There is a small car park at the back but unfortunately it was not big enough for us to leave our car in while we went into London the day of checking out. Overall a pleasant stay.

    4
    « Perfect for Business »

    This hotel I find is perfect for my needs, as a regular business traveller I think the hotel is perfectly situated to travel in and out of London. The staff are warm and friendly and always very accommodating. Nothing is too much trouble. The rooms are a little dated but very clean and comfortable. The only negative is that parking on site can be a problem sometimes but there is a multi storey very close if you are unable to park in the hotel car park.

    1
    « Q: Where did you stay last night? A: 1973 »

    Oh dear, where to start. The anaglypta wallpaper on the ceilings- the whisper grey bathroom suite coupled with blue Formica sheet and pink silicone- the floral headboard? It was all so dated and tired and sad. The public areas were no better. The price was ok, but I expect a large group like Best Western to do better than this. The staff were friendly and attentive- we didn't use the restaurant so can't comment on that, but the whole place needs upgrading. Soon. There was a fight going on in an adjacent room and I woke up startled as it sounded like someone was trying to break in through the window. I really didn't feel safe. If you ever find yourself in Watford needing a bed- I would recommend you look further afield than The White House.

  • 4
    « Improvement »

    Stayed here again this year for our annual school reunion. I gave this hotel a poor revue last year. This year I was given a room was on the second floor and was a vast improvement from the rabbit hutch I was given last year. The staff were cheerful and very good and helpful in all departments and are an asset to the hotel. We did not notice any refurbishments from last year, despite being told they were refurbishing the hotel.

    3
    « Cold shower but comfy bed.... »

    Had a 1 night stay with friends. Hotel is clean and staff were friendly. Room was on 2nd floor. It was clean apart from around the taps in the bath. I tried to have a shower but the water was cold. The bed was really comfortable and had a great sleep. The hotel is located really close to the town centre so great for going out.

    2
    « Best Western White House Hotel »

    This is a coverted old house and it shows from the decor. The window on the staircase looked as though someone had tried to cut a hole in the glass. Thin walls means you hear the TV in next room which was not acceptable late at night and I could not sleep. The floor boards all creak. The shower had no water pressure and was not possible to shower. I will not stay here again as this was not accetable.

 

Getting to the hotel ...

All directions
·From: Motorway M1. Take Junction 5, follow signs for Watford town centre. Once on Exchange Road, go through 4 sets of lights and Upton Road is the second road on left, to the BEST WESTERN White House Hotel.