BEST WESTERN Hotel Watertown Fort Drum,  Watertown

4.0/5  - based on 649 guest reviews.
300 Washington Street, 13601-3734, Watertown, United States - See map
+1 315 782 8000 +1 315 786 2097

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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Military/Government rates below Per Diem with Long Term rates available. Will accept Sub-Contractors/Retired Military and Families. Call Front desk directly. Only six miles from Fort Drum. Lake Ontario and the St. Lawrence Seaway are each just a short trip from our hotel near Fort Drum. These majestic bodies of water are among the region's most popular natural attractions, boasting gorgeous scenery and numerous activities for adults and children alike. The Thousand Islands, a collection of 1,864 islands scattered along the head of the St. Lawrence River, are a must see. Among the major landmarks are Boldt Castle and Singer Castle, built in the style of European fortresses by wealthy families of past generations. Sacketts Harbor, a charming vacation village on the shores of Lake Ontario, is another great place to find aquatic vistas and activities. Located close by our Watertown hotel, this lakeside community is popular among enthusiasts of fishing, sailing, white water rafting and swimming. You may also want to visit the Seaway Wine Trail or take a tour through the car freshener Corporations in this county seat town. We offer free wireless Internet access, an exercise center and a complimentary full breakfast that includes fresh waffles. Wintertime guests coming for the skiing and snowmobiling in the area will appreciate our enclosed corridors, heated indoor pool and sauna room. Our on-site laundry machines and the DVD library with 42-inch LCD televisions in room makes stays with children pleasant and relaxing. We also have event space for weddings and a delicious on-site restaurant. Whether you're traveling for leisure, work, or government business at Fort Drum, our Watertown hotel is the perfect place to stay while exploring upstate New York. Book your visit to the BEST WESTERN Watertown Fort Drum today.

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Room 1

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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
204
Verygood
 
224
Medium
 
124
Poor
 
53
Horrible
 
44
Business Business 82
Couples Couples 226
Family Family 204
Friends getaway Friends getaway 70
Solo travel Solo travel 38
Cleanliness
Location
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Service
Sleep Quality
Value
BEST WESTERN Watertown Fort Drum,Watertown
  • 5
    « Great staff »

    Stayed two nights for black Friday shopping and will most likely do it again. Front desk staff were exceptional. Rooms were fine and clean. Shower a little weak on water pressure. First time staying downtown and I think that I will try and do it more often in small towns like this one. Like the feeling of the historic buildings.

    5
    « Great hotel with a busy nightclub »

    This place is a gem. Staff are helpful, rooms are nice furniture is up to date, they have a good selection of free DVD movies, lots of parking, restaurant has fabulous wings! And the nightclub regularly has live music. Great place filled with a lot of 20-30 something's on the night I was there

    1
    « Worst Hotel Experience »

    Heating didn't work properly nor did the mini fridge. Wireless internet was pathetic. Vending machines weren't stocked well and very overpriced. Carpet was dirty and furniture outdated. The pool was moldy and cold. No hot tub. Requested another room since my reservation was to a room with a huge stain on the floor and smelled like a wet dog and feces. Restaurant closed at 10. Never located the bar. Concert held in the LL during my stay that made it very noisy. This by far was the worst experience. Junkies walking around the hotel and digging through the dumpster for scrap metal.

    5
    « Awesome »

    What a great hotel. Staff as always are very helpful and friendly. The accommodation is wonderful. Large space typed room which was exceptionally clean. This hotel offers free internet (that actually works), large screen television, exercise room and pool, and lastly a restaurant on site.

    1
    « nice get-away! »

    Pleased with the location, the lounge meals and specials and the heated pool. The staff were very pleasant and informative at check-in. Our room was very quiet, clean and offered a generous flat screen tv.

    4
    « Nice place to stay »

    Spent last weekend at BW in Watertown. I found the hotel clean and comfortable. The included breakfast buffet was excellent, and we enjoyed the pool. Only downsides were a door to our room that stuck badly - really hard to open and close, and we had a hard time regulating heat in the room - it was either too cool, or too warm. Neither problem deal breakers, will definitely stay here again!

    4
    « Good plaxe »

    My wife wanted to do our Christmas shopping. We stayed here for the weekend. Room is nice, bed was fine. Pillows were awful, they're small square couch pillows. If we came back out here for shopping we'd stay at the other end of town. All the good chain restaurants and shopping is down there. This place is about 3km away.

    4
    « Much better than the last few times »

    This was our third stay at this hotel, and this stay was much better than the last ones. They have a new General Manager and the staff is friendlier and the hotel is cleaner. The breakfast was good. Check in and check out was easy. We will stay there again

    1
    « Most awful experience of my life in a hotel »

    This hotel was awful. Pure old school no updates. The walls were so thin you could hear people next door having sex in the middle of the night. So poorly soundproofed that you could hear them from the hall. Which means what else could you hear. The hotel needs total upgrades. When we first got there it was a little early. Check in was 3pm and we got there it was almost 1. My husband got told very rude that we could check in but it would cost us 34 dollars on top of the 98 that we were paying to stay there. 34 dollars!! For being 2 hrs early. Are you kidding me. Lol. And the floor that we stayed on also stunk like perfume. My husband thought it smelled more like chlorine. But either way it shouldn't smell that bad. The ceilings were awful too. Old and dingy. Would not recommend this hotel to anyone. Ever!!!! Will not be going back that's for sure

    4
    « Always good »

    Although I was disappointed to learn that the saunas have been discontinued my stay was still good. This hotel over the last 20 years has always been consistently my choice in Watertown NY. It was better when the on site restaurant was operated by the hotel. Still since the change the service and product although less than good at first has improved signifigantly

  • 5
    « great staff great breakfast »

    Our second stay here. Very comfortable rooms with fridge microwave and coffee in room. The wifi is free and the breakfast included with room is generous. Bacon eggs fries fruit porridge yogurt waffles coffee juice etc. The staff are very accommodating and friendly. We asked for adjoining rooms which were not available the first night but they made it happen for the second night. We will come back.

    4
    « No handicap ramp for pet friendly area »

    Nice rooms, nice breakfast, but desk staff is not very interested in assisting you more than absolutely necessary.Housekeeping staff was wonderful and couldnt do enough for us. Heat and AC was easily adjusted to our preferences.

    4
    « Nice comfortable and safe! »

    We have visited our son stationed at Drum several times and have stayed here a few. We have not been disappointed yet. Queen beds a little smaller but comfortable. Micro,mini fridge,large tv , nice bathroom, double queen unit. Nice added bonus is HOT cookies in the evening. Good free breakfast. The staff was friendly and courteous. Satisfied with the stay. Will stay again if we're in the area ! Be blessed. JEEP DAD

    5
    « very comforatable, good breakfast included »

    my second stay here and was very comfortable. TV was good to watch the debate, The hot breakfast buffet was plentiful, and nice to have a swim inside. Parking on premises, and I would highly recommend. I had zero problem with noise.

    2
    « Loud loud loud »

    We stayed one saturday night over the Canadian thanksgiving, and I'm so happy i booked elsewhere for the sunday. The pool area was completely shut down, "ruined for everyone", said the barely apologetic front desk staff. I can only assume that meant some sort of biological incident. My main issue, though, was being repeatedly woken throughout the night by slamming doors. The noise from the hall sounded like it was coming from inside my bathroom it was so loud. The room itself was very nice, with a modern sophisticated style. The beds were doubles, but that was all that was possible given the compact size of the room. The parking lot was similarly tight. Avoid it if you've got a larger vehicle.

    5
    « Excellent value »

    This was the 5th Best Western we've stayed at this year, and by far the best. Our 2 double bed room though small, was clean and included a microwave and refrigerator. But, the room rate was considerably less expensive then the next level of room. The facility included a small pool, fitness center and excellent restaurant. In fact, we were given a $10 coupon toward dinner which we enjoyed while listening to live entertainment. An upscale breakfast was included.

    4
    « Another good stay »

    This was my third time staying here and is my go-to hotel in Watertown. Good location downtown and even our 20 minute walk to Pete's Restaurant (which was great) was nice. We were able to check-in early and enjoyed drinks at The Savory Restaurant as well as the breakfast.

    4
    « Shopping Trip »

    Second time at this hotel. Excellent hotel for the value. Staff was great, I had so many questions and kept asking and interrupting the nice lady checking us in. She was so nice, didn't get angry and answered everything. Breakfast was good very busy, but great we didn't have to stop and grab food on the way home. We will stay here again.

    5
    « great comfy beds »

    awesome beds and they offered us free dvds to watch movies in our room. Nice soft towels and of course i alomost forgot... a fridge and a microwave in room...great coffee in room also available ...definitely will book here again

    5
    « Great value, friendly staff »

    Great value, clean, updated rooms. Friendly staff. Low step in over tub, and high shower head were great for me - tall with bad knees! Bar was great, with a solo singer playing guitar. Food and prices were great, and the hotel gives each person a $10 voucher. Hallways were a little noisy

  • 4
    « great stay »

    desk clerk upon check in made sure that our request was fulfilled, we got breakfast even though we were late in the mornings. the shower was awesome. the one thing i did not like was day 2 the beds were not made very nice and smooth, i found that very disappointing. i usually leave a tip and i didn't this time

    5
    « Great place to stay in Watertown New York »

    We love staying at this facility. The staff has always been friendly and helpful. They are able to recommend places to visit and local establishments that we might enjoy. Their lounge is nice, the food is great. The entertainment starts at 7 on Fridays. It has been a singer on the last two visits. They have been great.

    2
    « Some Good and Some Bad »

    The good: the lobby area was nice. The staff on arrival were very nice and helpful. The room was as expected. Very clean and well appointed. It seems as if it was recently renovated, maybe within the last year. Breakfast had a good selection of both hot and cold items. Arriving near the end of breakfast time our second morning found the eggs and meat both still hot and plentiful. The bad: carpets in hallways appeared to be quite filthy, perhaps just from being old. The carpeting on the stairs from the parking lot to our room on the south side of the hotel were disgusting. Not only did they appear to be extremely dirty, whatever material that was under it was lifting. It was like walking on a rough gravel walkway. If it were not for the 24hr before arrival cancellation policy we would have left on seeing the stairwell. We wouldn't even have gotten into the room, which I admit was very good. Renos are badly needed in these areas.

    4
    « Nothing wrong here »

    Well, maybe, its location which is 10 minutes drive away from the shops and restaurants on Arsenal St. It's in sleepy downtown Watertown, not astride highway 81. Anyway, our Friday night stay was great -- our room was comfortable, spacious, clean, with a mini fridge, microwave, iron, coffee maker, etc. Complimentary breakfast (served from 6 am) fare included make-your-own waffle (meaning, fresh), bagels, omelettes, and sausages. Free parking. Re downtown location -- really restful (on a Friday early evening and Saturday morning), plus, Watertown's Roswell Flower Memorial Library (229 Washington St.) is close by, as well as Agappe Shoppe (136 Court St.), one of Watertown's thrift shops, where I found perfectly good costume jewelry for almost nothing. Compared with other hotels in same class, Best Westerns provides great value. Yes, we will return when in the area.

    5
    « great stay »

    Everything was great The pool was nice and heated. The suites are spacious. I had seen an Otis cookie maker in the back. I wish they served cookies on the weekends. The hotel is in town which was in walking distance of the riverwalk area and close to some of the artists participating in the NNY arts trail

    5
    « Amazing quality for the price »

    We traveled to Watertown to shop and stayed here on October 5, 2016. We bought the hotel online for $66 USD on the Best Western website (less than Priceline's price) so obviously we were a little nervous arriving because it was such a great price and included breakfast. PROS: Free parking Clean modern room Free (delicious) breakfast (that included a diy waffle bar) $10 off voucher to the hotel restaurant form the front desk (very good food) Free dvds to rent from desk Quiet and clean pool. CONS: (if you consider them cons because honestly they weren't) Downtown so it's not right off the I-80 but it was only a 5 minute drive from the mall. Bathroom is smaller than a regular hotel room but it didn't make any difference to us at all. I will 100% stay again and would recommend to anyone.

    5
    « Wedding weekend »

    Weddings are very stressful to plan out and coordinate, but this hotel was a god sent! When ever we would meet with the staff to talk about the big weekend and our block of rooms, we always felt welcomed and cared for. Everyone in our group agreed that checking was handled seamlessly, their rooms exceeded their expectations for how inexpensive they were, and the Savory bar was the perfect place to end the night. Also to note, this hotel is located right off public square and is just a short drive from downtown! If you're planning a wedding, and want a great place to end your night in Watertown NY, my wife and I would highly recommend this hotel!

    2
    « Did not measure up to a Best Western Plus Hotel standard »

    Location is handy to down town. Staff are friendly. The hotel is clean and the beds comfortable. We had a problem with the noise and pressure of the shower which should have been noticed and fixed before anyone used the room. The restaurant in the hotel is awful. Woken up about 3am with a fire alarm which some idiot set off for fun! Disappointing experience.

    5
    « Best in the area »

    When I checked in the person at the desk was very pleasant. When I open the door to the room I was very pleased at how clean it was and so were my grandsons. When in came time to eat we had a good choice of restaurants close by. The grandsons loved the swimming pool. I was surprised to see it was not busy and we felt like we had our on private pool to swim in. We also thought the breakfast was one of the best around. I have travel and have stayed in all types of motels and this was one of the best ever. I would return if I am in the area again.

    4
    « best wester fort drum »

    very nice hotel ,great staff great service ,restaurant in hotel was great ,vouche given for restaurant was a bonus would definetly stay again .,,, perfect location for local attractions (mall shopping etc

  • 5
    « Best Price Ever »

    We booked last minute on the day we were checking in and were able to get an amazing deal at this Best Western. It's not far from downtown Watertown, and with free parking, it made it easy for us to come and go. I was hoping for a hotel with a pool and I was really pleased with the indoor pool here. It was very clean, warm, and it's like a solarium with big windows and partial glass ceiling, so it was really bright. I was pleasantly surprised to see the room had a mini-fridge and a microwave.

    5
    « Get Well-Fed in Watertown »

    Great hotel, friendly, talkative front desk staff. Hotel is lovely, albeit a bit tired in it's decor. They have a "sleep well" program where you can get earplugs, eye masks or special pillows. Unfortunately though, we were in a room right above an entrance which pounded loudly when it closed. Very clean though - our bathroom smelled like it had just been cleaned for the entire visit. The pool was comfortably heated, very shallow, but nice. Pool area clean. Best thing about this hotel though is the breakfast. Large selection - there was bacon, eggs with cheese, hash browns, oatmeal "bar", waffle irons, a yogurt "bar", and then a selection of toppings, pastries, cereals and fruit. One of the best breakfasts I've seen at a hotel in a long while.

    3
    « Great Value, Small Quirks »

    We chose this hotel for it's location and value. You can't beat the price. $89.00 is great for any New York hotel. Everything about this hotel was acceptable and I would stay here again, but there are a few tips for management that might make it a better place. Here are the good points: 1. Nice amenities in the room such as a sizeable frig, microwave, coffee maker, dvd player, very large TV. 2. Beds adequately comfortable. 3. Bathroom equipment working well. 4. Free breakfast was also a plus but could use just a few improvements (see below). 5. Wonderful staff - friendly, helpful 6. Nice downtown location. Here are the things that could be improved or that you should watch out for. 1. The sound proofing is not great. It is possible to hear most of what is going on in the hallway. We did not stay on a noisy night, but it could be problematic on other nights. I'm not sure the hotel can fix this easily, but try for a room that is away from the elevator. 2. There are many public spaces that do not have any natural light. Given the lack of natural light, the hotel could do a lot to improve the lighting and overall ambiance. The breakfast area was dismally dark. Surprisingly, the stairwells were nicer than other hotels because there were windows here. The overall design of the hotel dictates many poorly lit spaces. This makes them rather uninviting. 3. The pool area also suffers from lack of decor, lighting, etc. It's a rather barren place with no potted plants (real or fake). We did not swim because it was so unappealing. I suspect it is was totally fine, but we did not want to spend time in that pool area. It is also lacking a hot tub/spa. 4. Breakfast - great waffles, eggs, bacon, etc., but barely any fruit/juice and no yogurt. Just adding these 3 items would be a huge bonus. 5. The hotel is quite clean, but needs some of that deep cleaning that comes from cleaning/replacing the hallway carpets (super ugly). 6. There is evidence of water damage in some areas. Room 334 has water stains on the ceiling. This is easily remedied with some special primer and paint. The floor in the breakfast area had a noticeable hump that was also caused by some sort of water problem. 7. The parking is confusing since there are lots on both sides. Perhaps some signage could help or we just missed it. 8. For smokers, there is no ash can/disposal outside the door to the parking lot. This meant that there were a lot of cigarette buts lying around. Just adding some ash cans or moving them away from the door would help.

    5
    « Quiet and inexpensive »

    The building was quite large so I had fears of too much noise. However there was little or noise in the area and it was a Saturday night. The hotel staff were clean and friendly. Close to downtown but easily available to highway access.

    4
    « great bed »

    we booked a room king size. it included a fridge and stove. it also included a free hot breakfast in the morning. we also ate supper there and as well as been tasty they were large. we had enough left over to take back to canada for the next nights supper. room was clean and comfertable

    3
    « Accessibility failures mar this otherwise nice BW »

    This is our first visit to this Best Western property. The first impression is that the building has been re-purposed at some time in the past into the hotel of today. The front arrival portico is easily accessed by car but from that point on, things became difficult : No automatic doors or handicapped access concessions...Just plain swing doors. We stepped into the lobby, expecting to get a luggage trolley but found none available. My wife checked us in and we were asked if stairs would cause us a problem, which they do. The lobby of the hotel features two wings of rooms to left and right of the front desk, each requiring a half-flight of stairs up to access. We opted for an other room which we would be able to access in the single small elevator, once I moved my car to the back door, necessitating a trip around the block. I arrived in this back lot only to find a 'Load Zone" that an airlock of double doors without automation, followed by a maze of stairs or the choice of a narrow interior ramp paralleling the interior stairs, obviously added years later. It would not be suitable for a mobility scooter or a wheelchair, not to mention a gurney for an ambulance should there be such a need. It wouldn't take a standard luggage trolley but there were two shopping cart sized platforms that were shaped to make the turns on the ramp, IF you were careful and there was no overhanging luggage. Once we unloaded and negotiated this maze, we were back in the lobby and on our way up to our room on the third floor. Let me say at this point, the hotel is certainly well-kept and appointed for a building that looks as if it might have been built in the 1960's or earlier and maybe for another purpose. The room we were assigned was up to expectations, though getting into the washroom with its outward swinging door was a bit of a side-step/shuffle routine. Beds were fine and the rest of the room amenities were as expected ... with the exception of the 'free' wifi ... Four devices with us and NONE would access the router assigned to that floor. A call to the front desk, reporting the Error messages that called for the HOTEL router to be rebooted, something we certainly could not do, was met with an admission by the clerk, who seemed to be working alone, that she had no idea what needed to be done. So, we went without WiFi, creating a bit of a bobble for us to communicate our arrival to family members as we had agreed we would. The complimentary breakfast buffet in the morning was well-done, re-stocked when needed and altogether matched that offered in other chains like Hampton Inn. Accessibility and ease of move-in/move-out needs some work. It's hard to believe the main doors aren't equipped with openers in this environment. There are three parking lots, each with an inadequate number and distribution of handicapped parking. It appears standard spots have just been marked and so designated without regard to the needs of people with walkers, scooters or wheelchairs. There are no signs, just blue pavement markings that likely wouldn't be easily seen in winter. Spaces allocated are not near the main doors. In fact, one space was so narrow we joked it would be suitable only for handicapped motorcyclists. We are not quite in need of walkers etc but I do use a cane. Distance to the door, stairs, double doors and lintels to be negotiated are annoying in comparison to other hotels. Had we been able to access a luggage trolley at the front doors, as most hotels offer, a great deal of pushing and bumping to get the luggage over lintels and through double doors could have been avoided. There is no concierge or bell hop service. The WiFi difficulty was frustrating at the time AND the following day at the next destination because of all the guesswork with our device settings that had to be undone, by we, a senior couple who, while not technofeebs, just found we had another problem to solve x4 devices, created 24hrs earlier at the Best Western Fort Drum! In sum : While the price and complimentary breakfast, room and its amenities were up to expectations, the WiFi and accessibility issues need attention to meet current levels of service in competing hotel chains. One last minor gripe : There was no sign of any recycling efforts. Anywhere. The buffet was serviced completely with disposable plates, cups and cutlery. Even soda cans went in the garbage. The back parking lots could benefit from garbage cans, judging from the coffee cups and beer bottles discarded on stairs and into the garden plantings.

    4
    « BEAUTFUL HOTEL IN AN INTERESTING CITY. »

    We just travel with B.W.hotels as our place to stay and this hotel became one of our favorites.Not too far from Montreal where we live,close to an enormous shopping plaza on Rte 3,close also to some Parks with beaches on Lake Ontario and we love the village of Sackets Harbor.The hotel is a beautiful building with enormous hallways,nicely decorated.There is a heated pool and a work-out room.Breakfast is excellent and you get a newspaper every day.You also can have a video for your room at the front-desk...and cookies at around 5....For us it is a beautiful place and Watertown must have about 20 churches and nice parks.

    5
    « Good value in Watertown »

    Excellent helpful staff from reservations to check-out. Always a friendly greeting when entering the lobby or breakfast area. Genuinely concerned that you enjoyed your stay. The facility is older but well maintained, clean and comfortable. An excellent value.

    5
    « A great place to stay »

    We have stayed at this hotel previously and it keeps getting better. What we liked very much were the very clean rooms as well as having a restaurant on site. As you know, Best Western supplies breakfast but this one also gave a $10.00 meal voucher for the restaurant, the Savory which is attached to the hotel and has an excellent menu. We love it in Watertown and will also make this hotel our choice.

    5
    « Great girls time away »

    Fantastic food, comfortable beds, welcoming receptionist, staff making sure you have everything you need. Canadian dollar at par. excellent breakfast. we will be returning. Looking froward to man =y more trips.

  • 4
    « Good hotel at a great price! »

    I was in town for a wedding and a group of us stayed at the hotel. The wedding reception was held in one of the meeting rooms and was catered by The Savory restaurant attached to the hotel. Overall the service and staff were amazing and the food was delicious.

    4
    « A Great Place To Stay »

    The hotel is beautifully decorated with an excellent staff. The room we reserved was on the underground floor due to the hotel's pet policy which was a little inconvenient for this elderly physically challenged couple. Overall, a lot of stairs are involved throughout even when the elevator is used. The free breakfast was well varied and well serviced, with quality food. The restaurant/lounge was excellent,great service,quality food,huge portions,reasonable pricing and daily vouchers at the front desk. The rooms are spacious,with comfortable beds, good bathroom facilities,refrigerator,microwave,iron and board, TV, and good free wifi. The pool is indoors and on the second floor,heated with spa and a fitness room,very nice.A fun fact about the location of the hotel is that not only are you within walking distance of all sorts of downtown activities but on Wednesdays a Farmers Market is held directly across the street.Don't miss it!!

    5
    « Great hotel! »

    Every staff person we encountered spoke to us and offered their assistance. From the front staff to the cleaning crew everyone was so nice. The hotel was great. The pool was nice and breakfast was a nice addition. Definitely will be back here when we come to Watertown or the surrounding area.

    4
    « Very nice stay »

    Property is central to downtown and numerous eateries are within a 5 minute drive. Staff was exceptionally friendly and that included front desk personnel all the way to the Housekeeping Staff. Common areas of the hotel are showing their age a bit but the room I stayed in was immaculate. Nice firm mattresses on the beds and pristine linen. The wireless internet was extremely fast and reliable. Overall - I would soundly recommend this property.

    5
    « Good Value for Money »

    Absolutely no problems with the hotel, staff or price. A pleasant experience over all. We were looking for a value overnight stay to party with some friends in Watertown. Our friend recommended This hotel and it was a great choice

    4
    « Great Hotwire Deal »

    Arrived late SYR airport, needed a nights rest en route to St Lawrence. Room quality, service, quiet, close to highway - all good. Warm breakfast to top it off. Hotwire rate made it a good deal. Farmers market across the street.

    1
    « discusting staff »

    the front desk staff i believe her name was jen she was very unprofessional didnt want to be bothered by us she smelled awful and her makeup was all over her face ive stayed here before and know this is not how the front desk is ran it was very unprofessional to say the least please look into a more hygienic front desk staff

    5
    « My Go-To Hotel when in area! »

    The staff is always friendly and decor updated and comfortable. Rooms are always clean and location is perfect. On site restaurant was excellent with live bands on certain nights. Complimentary breakfast was very good. Not your typical continental. I always stay in this location when in the area and will continue to do so in the future.

    1
    « Awful, dirty and poor service!!! »

    We stayed at this hotel because it was where our Military reunion was held. When we tried to check in to our PREPAID (had booked and prepaid it 5 months ahead of time) room. The GM said it was not prepaid and asked for proof that it was. I presented her the receipt that the hotel emailed me. She said she needed proof from my bank. Then she said never mind that she did see it was prepaid. We found her to be extremely rude, unwelcoming and very unprofessional!! We visited a friend on the 3rd floor. The hallway was an oven and smelled so musty and moldy. The floor we were on wasn't as bad. Just very dirty and stained carpets everywhere!!! Our room had 2 phone both of which had message waiting lights shining and blinking BRIGHT RED that they couldn't figure out how to turn off. We had to put a towel over both phones in order to sleep. The carpets were filthy and stained in the hall as well as our room, the breakfast was very cold and of poor quality, the housekeeper Melissa was very unprofessional and kept mentioning how her other rooms didn't tip her. We had tipped her $5.00 and my husband gave her a bottle of wine when she brought us extra towels. Then she said she wouldn't be working when we checked out on Sunday, so we could give her the tip before she left work at 4. At 4 she knocked on our door and said she was leaving, expecting a tip. We usually tip at least $10 per day. We were so shocked and disgusted we gave her NOTHING!!! Our stay at this hotel was bad from the beginning. Such a disappointment!!

    5
    « Shopping trip »

    The hotel is very well situated near the centre of the town yet provides ample free parking. All of the services advertised were provided with the restaurant producing excellent, if over-abundant food. The one downside was that the wine availability was limited. Overall, though, a very good stay.

  • 3
    « Always fine »

    An interesting combination of tired and refreshed. Lots of lights and work area is good. Like the fridge and microwave. Miss the fresh cookies that used to be offered all the time, not just around 5PM. Staff works hard to correct any issues. A little out of the way compared to some others, but makes for a more quiet stay. Pet friendly. Not my first stay and won't be the last.

    1
    « NOT Best Stay »

    Not very helpful staff for the most part; Kiss tribute band at Savory Restaurant the night before my departure that lasted well into the night - was told there was nothing they could do to STOP THE NOISE so I could get some sleep. Traveled home on 3 to 4 hrs. of sleep. All they offered the next day was a $25 gift card to any BW. I WILL NOT be back to this hotel, even if it's chosen again for the army reunion we attended. Several felt the same way. When reservations were made in March (for Aug. trip), had asked for room NOT NEAR elevators or ice machine - ended up with a room close to both - another reason I had trouble sleeping.

    3
    « Nice hotel bad bed. »

    We stayed here over the weekend and we had our dogs with us. Mind you they don't shed and do not go to the bathroom inside. The breakfast was good the hotel was very clean and the staff was great. However I am assuming because we have dogs we were put on the lower level floor, which is understandable. The beds were absolutely awful. They were the most uncomfortable beds I have ever slept on. The fitted sheet did not stay on at all. I'm guessing they put the crap beds on this floor because it's the animal floor in case they have an accident but i had the worst night sleep all weekend. I was very disappointed with that aspect of the stay.

    3
    « Nothing Special »

    Overall adequate experience, but could defiantly be better. The pool room was in the 90s, and there seemed to be a towel shortage. The room was clean, but the walls were thin, with banging on the conjoining door in the middle of the night. Breakfast was not as good as in the past, eggs burnt, fruit not good, potatoes were very good. Breakfast attendants were friendly and helpful. House keeping didn't clean room, even though they asked if we needed it done and we said yes.

    4
    « Much better stay this time! »

    Our room was excellent. Nicely refurbished. Bathroom was very nice. It was very quiet. Font desk clerk was very helpful especially finding us a quick solution to the lack of printer ink at the complimentary printer and computer station--sent us to the library across the street! The library is in a beautiful old building--worth a viewing! Once the heating/air conditioning system is upgraded--this will be a wonderful hotel. I would recommend to anyone this hotel. Unfortunately did not make it to the complimentary breakfast or did not check out the pool.

    5
    « Friendly, Warm, Genuine Hospitality »

    Got in about 1:30am without a reservation, the gal running the desk was friendly, warm, and helpful. The room was clean, spacious, and comfortable. Room had a massive bed, microwave, refrigerator, and tons of hot water. The breakfast was hot, delicious, and plentiful- the staff were friendly and keep the food hot and plentiful. Check-out was quick and easy. Will stay here next time I pass through NY.

    4
    « Clean and updated! »

    I stayed at the Best Western after a couples night out. The rooms were clean and updated and included a mini fridge. The facilities are well taken care of and the staff was very friendly. The complementary breakfast in the morning was great and included a buffet of hot and cold items. The hotel's location is perfect and is in walking distance to bars and restaurants.

    5
    « Excellent room »

    Very nicely decorated room, lots of pillows. Great breakfast items, omelets, sausage, danish etc. staff friendly and helpful. this review is making me use 200 characters so I think i'll just exit and not post this review

    4
    « Pleasantly surprised »

    Booked in here to use up some expiring Airmiles. Was not expecting much but ended up pleased with the accommodations. Hotel hallways were dimly lit and I was a bit apprehensive approaching our room. Upon entering found the king suite quite nice. It was large, recently renovated and everything was clean and worked. Bathroom was small as befitting the time the hotel was built. All rooms come with breakfast served in one of their meeting rooms. Better offering than many others in this range. Parking is outdoors and included. We had no issues. Staff encountered were very pleasant. Happy with our stay.

    4
    « On our way to Allentown »

    We have stayed at this hotel before, very nice and handy for people heading south on I81. The staff at check in were great. We did not have a car as we had broken down and it was in a dealership. We would stay here again, should we be in the area

  • 1
    « Management failed to honor guests basic request for a BED. »

    Overall, we were disappointed. We booked thru Expedia, and at the time of the booking, put in the request for a cot as there were 3 adult men staying in one room, and only two double beds. No cot was in the room at the time of check-in, and we repeatedly asked for a cot at the front desk, and even had Expedia call requesting the cot again. However, the best we got was that managment fellt we were holding them up from doing their jobs by asking for a cot. A 60+ year old man ended up spending the night on the floor because this hotel couldn't get their act together enough to have a cot delivered to the room.

    3
    « Wedding stay »

    Very friendly staff, however no room service available so I had to go to the hotel restaurant Savory Downtown. The waiter, Trey, was very sweet. Food was good, too. Ceiling in bathroom was cracked & peeling, Ceiling in main room looked like it had cracked & patched back together. Very small pillows made for a restless night.

    2
    « Not a great experience »

    We stayed on a sold out night. There were many sports teams staying. When we arrived at 11pm there was no one at the desk. After someone arriving for work, she was unable to find the reservation ( because she was looking at the wrong day). The elevator was broken (which was not fun to carry two sleeping kids to the 3rd floor). The following morning the kids were excited to swim. The pool area was trashed with beer bottles and chips (of which one was covered with a trail of 100 ants). We called down for towels and 6 towels were brought but nothing was done to clean up area. Definitely not a good experience and hope it was just an off night.

    5
    « great stay »

    My stay was very nice. It was close to where I had to go. All staff were great. I wish the computers worked though. The front desk manager(don't remember her name) tried to fix them but to no avail, I wish there were cookies-I was told they are only made Monday to Wednesday. The pool hours were great although I wish the pool was a little larger

    5
    « A good surprise »

    We got this room through Hotwire, and enjoyed it greatly. The staff was wonderful and very helpful. We went into the lounge/bar to check out the food and drink and enjoyed a great happy hour, we ended up purchasing four drinks and two meals for 10$ with a coupon the reception had given us. Location was nice, would definitely stay again.

    3
    « Best Western »

    I think I should have been informed that both the restaurant and the pool were closed. the hotel and decor were fine and there was ample parking but nothing close by to walk to. to get to shopping it was at least a 10 minute drive

    4
    « Comfortable, friendly, cheerful, good value, interesting good neighbourhood. »

    We came with a coupon which was honoured. Welcome at the front desk was capable, friendly, efficient. Our room was exactly what we expected. It was dated but clean, comfortable. Our breakfast was well cooked and enjoyable and there were choices, all looking good. All staff were friendly, checkout efficient. The neighbourhood was very interesting, beautiful, clean, safe. I wanted to walk more of it. People staying at the hotel, people walking the streets, said hello. All in all, exceeded expectations. We enjoyed our supper at the Crystal restaurant in the square nearby.

    2
    « Poor attempt at handicap accessibility »

    I have several complaints which would make me not recommend or stay at the Best Western Fort Drum again. My biggest issue is that though it is apparent that an effort has been made to make this hotel handicap accessible, it was more in an effort to met the letter of the law then make it user friendly and accessible. The ramp inside the entrance to the lobby from the parking lot has such a sharp 90 degree turn that I was not able to turn my daughter's wheelchair without making several turns which involved picking the back of the chair up to make the turn. She is under 100 pounds , and has a wheelchair that is also 120 pounds and I was able to push her up the steep incline of the ramp. It was not easy and I have never in 22 years had to deal with such a steep incline in any hotel or accommodation that I have stayed. The ramp to the dining room was better though still quite steep. On Sunday morning when leaving, we were told the elevator was being "temperamental" and staff would help us carry our bags since we could not get down the elevator. This was not going to work for my daughter in the wheelchair. I had noticed all weekend that the elevator was slow and noisy. If it can not be maintained to accommodate a Sunday morning checkout, then I do not understand how you can even consider taking in anyone who is not able to use the stairs. The elevator was fixed within 1/2 hour, but if we had been on a tighter schedule, that could have been a very big issue, missing a flight, event, etc. I do not know how long it had been down.

    3
    « Not As Pet Friendly As I Thought »

    My husband and I came to Watertown to see some family. We brought our dog with us. I was told there would be an extra charge to have the dog in the room when we made the reservation and I was fine with that. Upon check out I was given a paper that basically told me that if my dog made noise I would be kicked out of the hotel and that the dog was not allowed on any of the furniture. The woman at the desk had the housekeeper bring a couple of old sheets to put on the furniture just in case the dog jumped up there. I was under the impression that the dog friendly rooms cost extra due to the extra cleaning required (ie: dog hair removal). If they was the bedding between guests, it really shouldn't have mattered if my dog slept on the bed or not. Instead of telling us to make sure our dog kept quiet, they should have told all of the people slamming doors, yelling down the hallways in the middle of the night, and running past our room at all hours. The hotel was beautiful, the staff seemed nice, and the room was comfortable, but I didn't feel like my dog was truly welcome.

    5
    « Quiet nights sleep »

    We enjoy coming to the Watertown Best Western. We are just returning from a trip away and tried another Best Western in Kingston, New York. We were not impressed with the front desk greeter or our room. Watertown staff goes above and beyond to make sure you are comfortable. If not you are moved to another room.

  • 5
    « always a great experience »

    My wife and I stay here 2 or 3 times a year. The experience is always above par. although there have been problems with the restaurant/bar and the mens sauna usually things get taken care of. Great place for anyone

    3
    « Good for One Night »

    Travelled to Watertown to do a little shopping and decided to stay the night. Checked out usual hotels but they were all booked and decided to try this hotel. It has been about 40 years since I stayed here with my parents and siblings. The hotel physically has not changed much. The furnishings are updated and fairly new. The room and the bed were comfortable for two. It was very quiet even with a wedding reception and a full hotel. Not sure about the complaints with the noise. Will stay again for a night.

    3
    « Disappointed... »

    After staying at other Best Westerns along our journey from California to eastern Canada this one was rather disappointing. The king bed and pillows were comfortable, but the room was tight, the closet lacked a formal door and the bathroom very small with very little counter space. Luggage had to be dragged up a series of steps to access our room on their first floor. If you need to be in central Watertown, it is a great spot but otherwise stick to the hotels along the interstate.

    5
    « Nice place to stay »

    I liked the location of this hotel because it is in town, rather than situated close to I-81, which cut down on traffic noise. It is still close enough to the interstate to be convenient. Watertown is a charming town in the middle of nowhere (it seems) and was a good stopping point for my travel from Pittsburgh to Montreal. There are plenty of restaurants in the area to choose from if you want to have dinner, and the free breakfast provided at the hotel was good. The bed was comfortable, the room was clean and overall, my overnight stay was very satisfactory.

    2
    « Very noisy stay and terrible service »

    We were put in a room directly next to the stairwell and listened to yelling and door slamming the entire night. On checkout I did mention this to the girl at checkout and she said because I booked my stay through Expedia, she would not give me a discount. She said if I booked through Best Western I would have gotten one. It shouldn't matter how I booked, end result was that I did. Breakfast sucked, nothing was ready at 8 am, all trays empty. When another guest asked for syrup the staff member yelled 'im only one person you know', as if that's the customers fault. The only nice helpful person was the woman on check in. I wish I got her name. She was great. We'll never go back again.

    3
    « Disappointed a bit »

    The only reason I would give it a 3 is the nice service at the front desk, but I think this hotel is out dated and needs a lot of updates. Also roads to get there are a bit confusing. Pool is too small: breakfast is great. Hotel not far from a lot of shops.

    5
    « Home away from Home »

    Love this Hotel! Love the Staff! From the friendly person on the phone to the happy Night Auditor that checked us in, to the Housekeeping Staff that heled the door open to the happy travel wishes upon check-out: everyone makes you feel like family. Can't wait to come back! Oh, not the mention, the bathroom is absolutely beautiful! And I loved the breakfast! Great job, BW Watertown!

    5
    « Wonderful Watertown, NY »

    The Best Western Watertown Fort Drum was the perfect location for family history and genealogy research at the Flower Memorial Library and the Jefferson County Historical Society, both just a short walk from the hotel. Internet in the hotel was excellent as well as the staff who helped with local information.. Parking is free! Visit the Crystal Restaurant in Town Square for great reasonably priced meals in charming early 20th century style.

    5
    « Nice hotel just a little off the highway »

    We reserved this hotel as a stopover on the way to Quebec from northeast Pennsylvania. Even though we got in very late, the front desk staff were very accommodating, even granting us a late checkout. While this appears to be an older property, it looks well-maintained and very clean (not to mention quiet). Definite recommendation, and we're looking forward to stopping there again on our way back in a few days.

    5
    « Perfect location - incredible stay! »

    We were traveling with the dog and were very happy to have found this hotel. It was centrally located for all of our adventures so we stayed 2 nights. The hotel literally had everything we could have ever asked for...and more. The room was extremely comfortable and quiet. The on-site restaurant was just a few steps away (which was helpful for eating in when you don't want to leave the dog alone). The restaurant served delicious and HUGE portions. The breakfast each morning was terrific - with more selections than one would ever need! I so enjoyed the fresh cookies and coffee in the lobby the first evening and the next evening they had complimentary cheese and crackers. My only wish was for a bit more grassy area to walk the dog, but we managed nicely and loved every minute of our stay. Great staff!!!!!!!

  • 3
    « Great front desk staff »

    We arrived on a very hot day after a long day of motorcycle riding. We were tired...and hot. Got our room on 3rd floor...OH SO HOT!!! Air Conditioning not working.... Tina at front desk found us a new room...on 1st floor with working A/C. What a God Send. Tina's awesome smile and willingness to go above and beyond to make our stay memorable was much appreciated. Tina is a great asset to the front desk staff! Thank you!

    5
    « Great Hotel - Very Clean »

    When I first booked it from Priceline (which was the best price); it was a blind booking. When I received the hotel name it said it was in Watertown Fort Drum...don't be alarmed, it's near everything. The hotel staff was friendly upon entering, the pool was clean and it was 2 minutes from the shopping area. The complimentary breakfast was a bonus and made the hotel affordable for an overnight shopping trip. Also the free wifi was a bonus, a big hit with the kids (16 & 13)

    5
    « Service with a smaile to greet you »

    Greeted with a smile, and Canadian cash at par. Room was very clean. One bed was very comfortable and the other was not. Breakfast was excellent both days. My only suggestion would be to have someone helping at the waffle maker. even though there are written instructions people have problems and then they read.

    5
    « Close to everything »

    Another Best-Western hotel we really like and will always come back to.The hotel is well situated close to the center of Watertown with the many beautiful churches and shopping close by(Rte 3)and pay a visit to Sackets Harbor beautiful.The hotel has a warm water-swimming pool,a good work.out room,an enormous breakfast place,the rooms are well equiped and at 5P.M you can get warm chocolat cookies.

    3
    « Another good visit with few changes »

    we go every year for a relaxing few days to watertown.we do some shopping,have good dinners and few good drinks.we always have good time and lots of fun.we stay at best western as they usually give us good rates and staff is very good. this time we were surprised as all the staff we knew were gone including general manager booking staff etc.mind you new staff is also very good and friendly.we had little trouble getting good rate but it worked out thanks to nice young lady at front desk Rayvon. this time we used the restaurant savoury and food was very good and plenty.taste was good service was good and price was good.free internet in hotel. Breakfast in the morning in hotel was good but one morning there was no yogurt other time evening there was no cheese and crackers.All in all we had good time and we will go again.we were two senior couples.general manager christine came in the morning breakfast time and talked to us at breakfast time.nice friendly touch

    5
    « Fantastic »

    On my drive to Canada from Florida I checked in here just too tired to do the final 2 hours to Ottawa after a long day on the road. The staff here are wonderful and helpful and set me up with a great room with a king size bed that was the most comfortable bed I've ever been on. Restaurant/ bar on site with live music. Great prices and right in downtown Watertown! Great buffet breakfast in the morning included omelet, bacon toast etc. staff at desk were very helpful and friendly. Would definitely recommend. I will be back!!

    5
    « Best Western in Watertown NY »

    This is one of the best Best Westerns I have ever used. Everything about it was excellent. It is a little difficult to find as I had to travel about 3 miles off the Interstate but it was worth the effort. It is down town and as such is situated near a number of historical buildings where it is worth going for a walk and taking some photos.

    1
    « Hundreds of Ants in room »

    Hundreds of Ants in room in the morning we did not have food in room to cause this my wife is blind the ants crawling on her was disgusting, No working phone in phone, noisy conference room used by adjoining restaurant, access to room only by stairs regardless if disabled.

    4
    « Great value but marshmallow sized pillows »

    We've been regulars of this hotel for many years. It's ideally located, clean, has a really good breakfast buffet included in the price, friendly staff and includes free movie rentals. We were disappointed however, to find out that they replaced their pillows with the tiniest ones we've ever seen in a hotel! It's unfortunate that they skimped on something that is so important. We'll still come back but we're going to bring our own from home because trying to watch a movie sitting up in bed with pillows stacked that barely covered your back wasn't comfortable. I hope the hotel reconsiders their decision.

    4
    « Above average »

    We visited for a weekend of shopping. At first I wasn't sure about the location, but it ended up being relatively close to all the shopping on Arsenal. Very nice clean room with a small fridge and microwave (nice additions). Fairly small bathroom, but an updated shower head. The room was a fair size and beds okay. Downsides were the thin walls and sirens on the main street all night. The staff were friendly and quick to rectify some small issues (had requested a room with two beds, key cards stopped working). The free breakfast was above average - nice variety that was frequently replenished and offered in a large dining area. An above average experience overall, especially for the price paid through a third party website. We would return.

  • 3
    « Pets »

    The hotel is very nice, the rooms are big and clean, when we checked in they put us in the lower lobby not telling us that is was pet friendly on that level. We went to the Savory Downtown(the restaurant in the hotel) our waiter told us to come back down to hear the group that was playing there, I mentioned that we would have to come up and he asked if we had a dog, we said no and did not think any more about it. We went back to our room and after a while the dogs started howling (I guess they were alone) Called front desk and were told that this was the pet floor. They offered to move us (as my husband has allergies) but as we were all unpacked and undressed we said no. They should have asked us if we had pets and when we would have said no they should have put us on another floor. Make sure when you check in that you specify that you DO NOT HAVE PETS so they do not put you on the lower floor, it is now 9:00 and the dogs must (there is at least 3 we think) be alone and they are still howling) hope it does not last all night and sure hope they vacuumed well

    4
    « Worth leaving the freeway for a couple of miles »

    This hotel is situated downtown Watertown close to historic monuments. Even if it is getting old, it is in a well state of conservation. Attendants were very polite and helpful. Room was clean and comfortable. We could have our dinner in the building. Would return anytime.

    3
    « SHOPPING STAY »

    We were not accurately informed of members points and the elevator was out of order for one night and on the other night the pool was closed. When we left we didn't know still how much we will be billed ??? Not impressed.

    3
    « A Stay in Watertown »

    Hotel was neat and clean, beds could be more comfortable. Staff was excellent. Parking is an issue if you are traveling on weekends they have a very busy bar and restaurant. Pleasant stay for just an over nite.

    4
    « Nice hotel with a different design »

    I found this hotel in a booklet in a rest area. Not too expensive, clean and affordable. What's really special is that this hotel doesn't have the traditional design of regular "highway" hotels and motels. It makes things a bit special. Also, the swimming pool is very nice. The breakfast met our expectations, being neither bad nor exceptionnal. You just have do drive a bit off the highway to reach it, but the few extra miles are worth it.

    5
    « great stay »

    I really like this hotel, it is close to the shopping area. the breakfast buffet has a great selection, the staff is friendly. it is quiet at this hotel and you can get good sleep even though it is downtown. the pool was enjoyable and there are chairs to sit and sun.

    4
    « Basement Rooms Offer Peace and Quiet »

    This hotel is very close to the historic square in Watertown and just a couple of blocks from the Samaritan Hospital. Somewhat dated, but very clean. With hesitance, I decided on taking one of the lower level basement rooms. It offered much needed peace and quiet after spending the days taking care of my elderly mother who was a patient in the hospital. The hot breakfast was more extensive than I expected and everything offered was fresh and tasty. I took advantage of their complimentary "Sweet Dreams Program" and opted to have a humidifier in the room (which is something I am accustomed to using at my own home). This contributed to much better sleep. The basement rooms are also close to the dining facility. The only downside was a large private party rented the meeting/dining rooms on a Saturday night to host an event and that limited parking near the hotel but I heard very little to no noise once back in my room. Will definitely be my go-to hotel if I need to return to care for my family member.

    4
    « Great Customer Service!! »

    We had booked a double room for a week stay, the gentleman that checked us in took one look at all of our luggage and immediately upgraded our room to a suite without hesitation. We had a pleasant stay and loved the breakfast, my only complaint is that they do not have cheese available for the plain omelets. But Great Stay!!

    1
    « Noisy hotel »

    Probably the worst place I've ever rented. The corridor doors were banging each time someone used it, the room was clean but was upset to see a half bath! My wife didn't sleep because there was intense verbal dispute and thought it could have ended up in a fight and didn't feel safe. We will never go to this hotel again.

    4
    « Best Western is perfect for the price »

    I recently stayed 3 nights at the Best Western Watertown Fort Drum location and was very pleased with the service I received. The room was comfortable and clean, ample parking and a good deal for the money. The pool was heated and well maintained, the sauna soothing and the breakfast fresh and tasty. I will definitely book again.

  • 4
    « Good value for Money »

    Had a really good stay at this hotel. The pool and fitness facility were good. The breakfast is one of the best I've ever had at a hotel. Lots of fresh choices to choose from. I also like the cheese and crackers and freshly baked chocolate chip cookies from 5 to 7. I would definitely stay again.

    4
    « Downtown place to be »

    when staying in Watertown and wanting to get a sense of the city's past, the Best Western hotel is the place. to be, basically today's downtown leisure hub as the attached lounge offers frequent music events.

    5
    « Great hotel »

    Went to Watertown visit family stay at Best Western over the weekend. What a great hotel room was very clean, had everything you needed from refrigerator,microwave DVDs player free movies beautiful tv. Staff is excellent. From the front desk maids staff in the restaurant. The free breakfast had everything you could want. Fresh fruits, eggs, bacon, sausage, hot /cold cereal all kinds of bread, juices and the best coffee. Anyone traveling to Watertown must stay here you will not regret it.

    5
    « Best nights sleep »

    Our room was very clean and quiet. Brittany is wonderful and if you need anything just call the front desk and ask. If its in her power it will be done. I had to wake my husband for breakfast on both mornings. Looking forward to our return trip in April

    1
    « Run Away As Fast As You Can »

    Don't believe any review that tells you that this hotel is worth staying in. It is not as advertised. Room was dirty, the wifi does not work and the hot breakfast is all prepackaged and heated up in a microwave. The juices are watered down and everything tasted like rubber, we couldn't eat the breakfast it was so bad. After talking to the manager several promises were made and not a single one was followed through by the staff. When we returned to the hotel after our day nobody knew anything about the managers promises and we just ended up leaving and spent the night at a different hotel. The staff in general were unable to resolve any problems and the front desk people didn't know what they were doing. We even had to go back the next day to get our refund because nobody could do it at 6:00pm. Don't stay at this hotel, run away as fast as you can.

    5
    « very friendly and helpfull staff »

    the hotel is not brand new but has been upgraded the friendly outgoing and helpfull staff makes up for any building short comings the onsite restaurant and bar far exceeded my expectations with very good food at a fair price with good service and live music the heated indoor pool is larger than most hotels i have stayed at and the view from the second floor is nice the elevator is a little slow but being only four stories unless you are on the first floor stairway placement makes it fine i would recommend this hotel to anyone traveling to the watertown are for business or a getaway the location makes it nice to walk to most things you need

    4
    « Nice »

    Nice spot for the price. Bathroom could use some repair, but nothing serious. Good entertainment at this place on the weekends. The beds were really comfortable. Included breakfast was hot and good. Free parking.

    5
    « Great stay »

    This is an interesting hotel in downtown Watertown. Our room was very good and dog-friendly. We were close to a door so it was easy to walk the dog. Breakfast was buffet style and provided good variety. Staff were exceptional.

    5
    « Very Pleased »

    We were surprised about how big this hotel was, the staff was so helpful, felt at home. The breakfast was excellent, other than just bagels and waffles. The scrambled eggs and sausages were a bonus.The bed was very comfortable and the room was very quiet.

    2
    « Noisy and no breakfast provided as promoted! »

    We arrived late on a Friday evening. The front desk attendant informed us that the breakfast would be available until 10 am. on Saturday morning. Arriving at the breakfast area at approx. 9:20, we found the staff actively taking the breakfast items away! Inquiring as to what they were doing, we were informed that the breakfast was over at 9:30 today! Not only did the front desk tell us 10 am but there was a poster beside the front desk stating 10 am and also a poster in the elevator stating 10 am as well. Several guests arrived after 9:30, only to find nothing available! Furthermore, we requested a quiet room, only to have children running up and door the halls in front of our room early Saturday morning. Since the hotel seemed very empty, I think it should have been easy to have accomodated us. The dead bolt on the door did not work. The halls were very unattractive with repair work in progress on several doors. The heating/ac system needs to be updated and replaced--noisy. Front desk attendant did compensate us for these annoyances when we checked out. This was appreciated.

  • 4
    « Pleasure »

    Shakira is number 1 this front desk person is the reason we went back to stay at this hotel we love her and everytime we go to watertown and have to stay we will stay at this hotel all because of this number 1 employee.

    4
    « Always a pleasure »

    I have gone back to this hotel time and time again because it has always been a consistently positive experience. The rooms are clean, the staff are wonderful and the restaurant in the Hotel has great food that is decently priced.

    5
    « Our Stay At BW Watertown NY, Feb. 2016 »

    We had driven in from Lake Placid, where the temps were -30 that evening, we stopped at a local gas station to find out if there might be a BW in the area, we were directed to this location. We were so glad to get there as it was getting on in the evening, I went in to the lobby and was pleased at what we were offered and the price. Being a rewards member and a veteran helped too, as they give discounts for both. Was also pleased to know they had amenities, like Breakfast and a lounge, we don't always use the lounge, but, nice to know it's there for our use. Our room was very comfortable, we wanted for nothing it was all there. We enjoyed the breakfast served the next morning, plenty of food and beverages offered, gave us a good start on our journey. Thank you!

    4
    « Our favourite place to stay in Watertown »

    We checked in during a blizzard on a Friday night. The attendant was not behind the counter when we checked in (she was deliver pillows to other guests) but check-in was prompt when she returned. This was our second stay at this hotel and it met our expectations. The room was just fine and the price was certainly right. We also enjoyed the breakfast in the morning. We wouldn't hesitate to stay here again.

    4
    « Shopping trip »

    Great hotel ! Free breakfast is amazing with plenty of choice. The kids loved the pool and sauna. The pool temperature was cooler then normal but the hotel offered to reduce our bill by half over and above compensated for! Close to the mall and restaurants.. Will definitely return....

    5
    « Canadian Dollar at Par »

    Front desk staff is very friendly and helpful. They remember your name before you give it to them if this is your second visit. Very impressive. You are greeted every time you pass the front desk. The breakfast staff is wonderful and make you feel very welcome. There is a good selection and its not the same meat 2 days in a roll.

    5
    « You Want To Stay Here »

    I recently stated at this hotel for 4 nights on a business trip. From the momenti arrived I was more than pleased with my choice. The hotel is clean, the staff super-friendly and attentive and the accomodarions and room were perfect. On day 2 I met a from desk staff Member named Allison, who went above and beyond for me. I was traveling with my dog, an English Bulldog, who has serious separation anxiety (yes the hotel is pet friendly). Allison offered to watch my dog while I was out at work. Need I say more? She allowed him to hang out behind the front desk and even took him out for walks while I was away. This is the kind of performance you can expect to receive at this location. They go above and way beyond. I am grateful for Allison's help and wanted to make sure to mention it. Other top qualities are the great continental breakfast! I walked out stuffed and fully satisfied every single day! The pool and sauna were perfect after a long cold day! Each was spotless and top notch! Thank you so much for an amazing stay! -Alex

    5
    « Clean and friendly staff »

    Great location to downtown and pet friendly. Rooms are clean and quiet. Nice breakfast too, the dining area is quite large and clean. The staff were very friendly and made our stay enjoyable. Nice having our pet with us too.

    4
    « Very nice »

    This is one of the best equipped Best Westerns I've ever stayed in. Indoor halls, plus attached restaurant and meeting rooms. Restaurant was very good. Area was very nice (although I arrived and left in the dark). I would stay here again.

    4
    « Nice place »

    Nice hotel. Helpful and Friendly staff especially Sha?ira. The have a bar and entertainment on weekends and although we did not attend this time but they usually have good musicians. Breakfast buffet was cold and dry and coffee was cold too.

  • 4
    « GOOD PLACE TO STAY FOR CROSS BORDER SHOPING »

    The desk clerks are very polite welcoming .They do everything to make your stay enjoyable and confertabale. They also have an indoor pool for your enjoyment. When you stay you also have breakfast included and at night during the weekend they have a band to dance with in their Bar

    5
    « Best hotel in Watertown/Fort Drum NY »

    I recommend Best Western their staff makes you feel welcome and home. Rooms are exceptionally clean and very comfortable. They accept dogs. Parking is excellent. WIFI is very good. Breakfast is also very good. Have stayed at this hotel and enjoyed every stay and so have my four legged

    5
    « Best hotel in Watertown Fort Drum »

    Best Western hotel in Watertown is the best hotel in town. I really enjoy staying in this hotel. it is in the heart of the city and walking distance to YMCA and many other eating places. There are many places to do Yoga and various shopping. This hotel is very close to the Mall in Watertown. Employees are very helpful and ready to assist you anytime day or night. Restaurant is one of the best in town, live music is available many times a week. opverall I rate this hotel as excellent

    5
    « Watertown Best Western/ Watertown,N.Y. »

    I stay at this hotel every month to spend time with my six year old son. They make it feel like home away from home. The staff is very helpful with anything we need. In the past if I had any problems they were addressed immediately. I will continue to bring my family here every month.

    5
    « Great Stay »

    Definitely highly recommend this hotel. The staff is very friendly and helpful. The hotel is very clean ( rooms, lobby, pool area). The breakfast has been the best I have had from all the hotels we have stayed at. The price is very reasonable.

    5
    « Great stay..... everytime! »

    Have stayed here many times due to business. Even though this is a older hotel this is a great place to stay. Rooms renovated recently, furnished with mini fridge & microwave. Beds were comfortable and rooms were always clean. The breakfast bar was always hearty, maintained well and changed on nearly a daily basis with a clean dining area. The crowning jewel to this hotel is its staff! From GM down, Jeri (GM) is almost always accessible and genuinely concerned with client satisfaction. Front desk staff of Allison and others was always pleasant, respectful & helpful. 24/7 coffee, fresh cookies at late afternoon/night and restaurant on premises are all added bonuses. Great value if you're in Watertown.

    5
    « great hotel »

    Though the hotel is older the rooms were clean, beds comfortable and the staff were very helpful and welcoming! Nice hearty breakfast in the morning, well equipped gym and nice sauna/pool to relax. Would visit anytime in Watertown as the location and price were super affordable!!

    5
    « Best Western in Watertown »

    I had an extremely pleasant experience staying at Best Western Hotel Fort Drum in Watertown, NY. I would definitely recommend this hotel to anyone who is looking for a relaxed stay at an affordable price! The hotel staff was very courteous and professional!

    5
    « Great experience at the Best Western »

    The woman who checked us in was very pleasant and knowledgeable of the area and the hotel itself. The room was nice sized and clean. The bed was very comfortable. Great beautiful hotel and a wonderful stay although only 1 night.

    5
    « A friendly, comfortable place to stay »

    We enjoyed our stay in downtown Watertown at this older, but comfortable hotel. The staff made it special and the room was clean and comfy. The food in the on site restaurant was excellent....we would definitely stay again.

  • 5
    « A Place to Relax »

    This was not our first stay and for a while we were looking at other options but decided to try it again and we like it even more. Entrance is a bit confusing, no clear indication how to get there for those differently able. However, the warm welcome at the reception melted all apprehension. Shakira listen to our requirements, and help us get the right accommodation. The room was spacious, modern, seems recently decorated. Beds comfy, nice quilts to keep us warm. The bathroom nice and clean, the only shortcoming is the really low toilet, for some seniors it might be a concern. Overall very good impression. Breakfast is a good value with large selection of breads, lighter fare (yogurts, fruits, cereals) and traditional scrambled eggs or omelets, bacon and sausages on alternate days. Very good coffee, selection of juices. Rooms kept clean, Teresa was caring and observant. The hotel has a very good and caring staff. There is always fresh coffee, hot chocolate and tea near the reception as well as cookies and cheese selection. During Xmas time hall decorated with trees, sofa, chairs, fireplace help to relax. There is also a pool, sauna and well equipped exercise room. The hotel is good for both short and longer stays. Quiet and inviting.

    5
    « Wedding »

    My daughter's wedding reception was at the neighboring business. We had the bridal party stay on Friday and on Saturday night many guests stayed. The hotel grouped us together as best as possible, due to the location of doubles and King rooms. The hotel had a wonderful free breakfast, they gave the rooms at a reduced rate and the bridal couple's room was free due to the number of guest rooms. Our group was treated extremely well. Shakira, front desk manager, was awesome.

    4
    « Still the place to be downtown »

    Apart from signs of ageing, the hotel still provides a pleasant and good quality experience when in Watertown, also as it is the only accomodation with a downtown flair. Have stayed before, will always consider staying again, especially as staff is 'up to the job'.

    5
    « Shopping trip »

    Have stayed at this hotel several times in the past its clean and handi for shopping their rate includes a hot breakfast free parking and free wi-fi they have a small indoor pool which I've used in the past but not this trip

    5
    « Great Stay »

    Enjoyed our stay at Best Western. Large hotel, well lit with plenty of parking. Hotel looked just like the picture. It had many perks; free dvd rentals at front desk, wifi, sleeping pillows, work out center, and a pool. Not to mention a bar/restaurant on site. Hotel staff was so helpful as well as knowledgeable. We will definitely stay again. And the next time we will be bringing our four legged family member.

    4
    « overall hotel »

    room very satisfactory, buffet breakfast was excellent, staff friendly and courteous. Any minor problem was dealt with quickly and to our satisfaction.. Overall hotel was wonderful. Any Watertown trip is Best Western

    5
    « Girls Weekend Away »

    Just the right place to shop and have fun. We enjoyed the stay and will be back. The hotel is quiet and the upgrades in th rooms are great. The breakfast room is large we had no problem getting our breakfast and finding seats.

    4
    « I would stay again »

    The hotel is conveniently located in center of town. 3 miles off interstate 81. The room was very clean and comfortable. The staff was very helpful. The restaurant on the ground floor was fantastic. We had a very enjoyable experience. as the service was great, food was 8 out of 10 . Enjoyed the live entertainment.

    5
    « Five star property »

    I stayed here for several nights in early November. We were working in the area. This property is beautifully maintained. The rooms are spacious and very clean. The complimentary breakfast is great. The Savory restaurant in the motel has very good food. The staff is first class. Its definitely the place to stay in Watertown NY.

    5
    « service to the max »

    We stayed for 2 nights . Ray ,on the desk , was very helpful and went beyond and above the call of duty to make sure we had connecting rooms with our friends. Bravo Ray. Tashsa ,the Employee of the Month, was also wonderful as was her Mom Shakira.The room was comfortable and clean and had a fridge, microwave and coffee maker. THe wi-fi is complimentary and the breakfast had a hot and cold selection. There is also a full service restaurant on site. Would recommend this hotel and would return there.

  • 4
    « No Heat »

    The staff was very friendly but there was no heat. The furnace broke on the Halloween night. WE left the next day. Bought candles to help warm the room. We were given a $50.00 gift card for our in convince. Breakfast was great and it was nice to eat hot food to warm us up.

    5
    « Everything you want in a Great Hotel »

    We stayed at the BW Watertown as part of our road trip to drive around the shore of Lake Ontario. (Fabulous drive BTW-try it sometime) The BW+ in Niagara Falls CA is also excellent. We stayed here because we prefer BW, -you know what to expect, and this Hotel didn't disappoint. Friendly efficient staff, clean rooms and a great rate. A big added bonus is the excellent attached restaurant, Savory Downtown. We hated to leave. The only weird thing-no electrical outlet in the bathroom.

    4
    « Surprisingly Great Stay »

    My initial look of the hotel when we arrived was sceptical but the nice welcome bag and clean room made us surprised. The breakfast area was clean and good variety. The omelets and waffles (two types) were delicious. Elevators were slow. Loved the fact they took Canadian Dollar at par

    5
    « downtown gem »

    don't be discouraged from downtown-it's not that big and hotel easy to find.very accomadating staff,spotless rooms,room good size.only problem is there's a few stairs tl lift your luggage if you don't park out front.also a short drive back to all the restaurants

    4
    « 2nd but not the last visit »

    Typical hotel room size & amenities as expected. Older building but highly maintained. maid service could not be better. Quite reasonable cost (with a minor negotiation) for a facility that has an indoor pool, work out gym, full restaurant / bar, and multiple sized banquet rooms in an adjoining wing. Broad self serve breakfast selection.

    5
    « Traveler friendly hotel »

    I have stayed at this hotel every year for the past 20 years. I look forward to my stay each time I book my travel plans for this region. The staff are always so friendly and my room has always been very comfy and quiet. Older hotel that is kept up very well. Pool is HUGE. Complimentary breakfast very satisfying. So nice to see the same faces year after year which says something about the way this hotel is ran. I always look forward to my trip to Watertown and my stay at this hotel. It was recommended to me and I will stay no where else when I am in the area.

    5
    « Great Watertown, NY Hotel »

    Convenient location for shopping and restaurants. The staff were extremely helpful and there was lots of amenities on site. The hotel is located in an old historical area and is very interesting. A great place for wedding receptions and conventions. I would recommend this hotel to my friends and familiy.

    2
    « Nice place to visit but you don't want to stay here »

    Stayed for a night. I wasn't expecting too much going in knowing the hotel has been around for awhile. But when we got to our room we could hear some gurgling water that sounded like it was going down the corner of the room wall. We called the front desk who said it was probably the A/C but I would be pretty surprised if that was true. They offered 1 room on ground floor that looked like a dungeon and had its own strange sound. We stayed with the initial room. Even with the AC on, TV on the gurgling noise was still noticeable and made for a miserable night of sleep. I don't know if other rooms have the same problem but I can't believe they even book this room to anyone. I was so tired that I couldn't even deal with enjoying the breakfast they offer in the morning. i'll stick with the newer hotels in the area in the future.

    5
    « Well worth it »

    We have stayed here every year for the past 6 years. Always satisfied with the room and staff. Parking can be hard to find if there is an event going on in the ballroom (convention/wedding). Breakfast is so-so but is included in the room rate.

    5
    « Great Hotel »

    Clean, comfortable, great on site restaurant, lounge, live weekend entertainment and great staff. Would definitely recommend. Breakfast included and continental buffet with very good selection. Great coffee. Also internet in the room included and it worked very well.

  • 5
    « Will definitely stay here again »

    We stayed here because the place we normally stay in Watertown was full. Everyone was so friendly, the rooms were so clean and the facility was very nice. The restaurant was good and had several options from everything to a snack to a full meal. We like this location away from the traffic at the Exit of 81. We learned things about Watertown that we never knew. Thanks to the staff who made our long weekend away great. The hotel has over 300 rooms and they we close to full and we still were always treated with a smile and people were eager to help us in any way.

    4
    « No Surprises »

    As I said no surprises. The hotel is very good, but the staff are wht sets this hotel apart. All are excellent and friendly. The free hot breakfast is good. Not much choice, but changes daily. Very clean breakfast area and hotel in general.

    5
    « Excellent »

    You will be very glad you came even if it is a couple of miles off the interstate. A super nice hotel, clean and spacious rooms and a great restaurant in the hotel. No need to go anywhere else. Also the best buffet breakfast we have had on our trip. You won't find better!

    4
    « Lovely »

    This hotel is located in the quiet part of Watertown and is located within driving distance to shopping and restaurants as well as the Zoo. Staff in this hotel are young and very helpful and some even have a smile on their faces which is quite refreshing. We did have a few problems during our stay, but were handled quickly. For those wanting to eat in, there is a restaurant on site. The only real negative is that we had a real door slammer who was in and out of the room many times for one evening which was annoying but we just moved into the bedroom and closed the door.

 

Getting to the hotel ...

All directions
·From: Interstate 81 North. Traveling north on Route 81 take Exit 44, turn left off of exit, right onto Route 232, and left onto Route 11 North. The BEST WESTERN Watertown Fort Drum is two miles down on the left. ·From: Interstate 81 South. Traveling south on Route 81 take Exit 45, turn left onto Route 3, follow two miles to downtown and turn right onto to Washington Street. The BEST WESTERN Watertown Fort Drum is two blocks up on the right.