BEST WESTERN Plus Virginia Beach,  Virginia Beach

4.0/5  - based on 1224 guest reviews.
2809 Atlantic Avenue, 23451-3029, Virginia Beach, United States - See map
+1 757 428 5370 +1 757 422 5902

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Game room
    Game room
  • Outdoor pool
    Outdoor pool
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
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Welcome to the BEST WESTERN PLUS Virginia Beach hotel located in the most desired part of the resort strip. Please be advised our non-oceanfront rooms are located across the street from our oceanfront building. We are only a short walk to Neptune Park entertainment is provided during the summer months. We are situated directly on the boardwalk and offer breathtaking views of the ocean and sunrise. The BEST WESTERN PLUS Virginia Beach hotel offers several types of room accommodations to choose from. All rooms are non-smoking and provide refrigerators, coffee makers, microwaves and complimentary wireless service. Please note that one parking space is allocated and available per reserved room. Registered guests must be at least 21 years of age and children 12 and under are free! We offer stunning ocean views from all of our 166 oceanfront rooms with private balconies, double or king size beds and optional whirlpool. Our Westside building which is located across the street, Atlantic Avenue provides the option of paying less but allows you to enjoy all of the amenities the hotel has to offer. The non-oceanfront (Westside) building features 40 rooms with double size beds as well as eight two room suites with one queen bed. A delicious full hot breakfast is included with every room and the restaurant overlooks the boardwalk and beach. Hotel amenities include: a large indoor heated pool, an inviting outdoor swimming pool and kiddie pool, business center, fitness center with ocean view, arcade room, ice cream shop and the highly acclaimed Shoreline Grill. Great area attractions include: Ocean Breeze Waterpark, The Adventure Park®, Virginia Aquarium, Motor World and more. Popular area events include the American Music, Neptune & Patriotic Festivals, East Coast Surfing Championship, North America. Sand Soccer Championship & more! Only minutes to the VA Beach Convention Center and 20 minutes to Norfolk International Airport. (ORF)

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Room 1

Guest reviews


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based on 1227 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
424
Verygood
 
393
Medium
 
229
Poor
 
106
Horrible
 
75
Business Business 62
Couples Couples 362
Family Family 577
Friends getaway Friends getaway 128
Solo travel Solo travel 32
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Virginia Beach,Virginia Beach
  • 5
    « Great value for the $$$ »

    My impression of Best Western is very positive. It is a great place to stay if you are on a budget. Very reasonably priced. Indoor pool worked well for my 5 yr-old. Free breakfast every morning was a plus. Was able to have a few drinks at the bar with dinner which was nice. Staff did a great job of making my stay a pleasant one.

    5
    « Great Hotel »

    My wife and I had a very enjoyable and pleasant stay at the Best Western Plus Virginia Beach, Virginia. The hotel was very clean and had excellent staff who went out of their way to make us feel at home.

    5
    « Evone »

    Evone was so friendly and helpful at breakfast. She runs more than a dining room. She makes you feel like family. You should be proud to have her on your team. We enjoyed our stay. We were here last year and plan to make this out Thank Giving Day tradition. Hope to see Yvone next year.

    4
    « Nice updated rooms »

    We really enjoyed our stay in VA beach. This hotel was clean, has friendly staff and updated rooms. During our stay we utilized the heated pool and free breakfast. Great location on the boardwalk(explains the high prices during the spring/summer), No complaints you get what you pay for.

    3
    « Mr and mrs king »

    We checked in on nov 4th around 6pm and arrived to it being very busy, we were greeting by a very friendly overwhelmed young gentleman, at first he couldn't find our reservation because thier had been a booking error, we were already exhausted from 9 hours of driving so that didn't help our moods, he was able to get us in a room on the 7th floor, room 721 after about 20 mins of computer work, apparently thier was a military ball that same weekend so he explained that as being a excuse for the chaos and misunderstanding, our room was nice and ocean front very clean and no issues with that, we only had a bad experience once when we sat on the balcony and endured a strong smell of what we believed to be Marijuana directly above us, tried to call the front desk no answer. Went downstairs to the front desk no one visible to address the situation to so we gave up and just walked the boardwalk, we did eat in the restaurant and had some wonderful calmari and a key lime martini that was superb.. the continental breakfast and staff was super friendly, it was so madhouse busy in thier we only ate that once and i know the staff did all they could to keep stocking the food that ran out constantly, the only other bad issue was checking out, apparently daylight savings time change had locked us out of our room before check out time and my husband went 7 flights downstairs 3 times before finally a maintenance man let us in manually to get our belongings to check out, we were not offered a apology or any complimentary benefits to ease our frustration or any discount or refund for our room, so for that reason alone ill never return. Im in the hotel business for my career and i myself would have never let a guest leave on these terms

    4
    « Weekend getaway at the beach! »

    My wife and I needed a little bit of R&R after playing parents and grandparents to our two teenage grandchildren for two weeks while their parents were traveling. We decided upon Virginia Beach since it offered a short drive from our home and hopefully a relaxing atmosphere. After experiencing a couple of traffic related congestion scenarios on the interstate we arrived at our destination and were very comfortable with the decision to stay at this particular hotel. The front desk staff were very personable and our room although modest as to appointments was comfortable and afforded a magnificent view of the ocean. The room is a typical small hotel setting and included a microwave and small refrigerator plus an in room safe for keeping personal items while on the beach. Although the bathroom area was rather small the shower was more than adequate and with the exception of the bathroom exhaust fan which was really noisy, we may do for our brief visit. This hotel offers a complementary breakfast - typical for Best Western facilities visited in other parts of the country. There is an indoor pool plus exercise facility for those interested in these amenities. If you do visit this hotel, be sure to request the ocean front portion of the facility because there are rooms across the street in more of a motel type setting which do not afford any water views. The hotel is located conveniently between 28th and 29th St. on Atlantic Avenue which is in the heart of the Virginia Beach resort area. Parking in front of the facility is limited so you may need to park across the street in their elevated parking structure. I gave this facility a 4 due to it's convenient location and overall comfortable setting and pleasant personnel.

    5
    « Convenient Friendly Hotel »

    Very Clean Hotel. Will definitely stay here again. Check in was easy and friendly. Beds are comfy and plenty of pillows. Elevators are a little slow, but overall Hotel is clean and in convenient location.

    5
    « Loved the Breakfast staff!!! Evone is a 10+++!!! »

    Friendly staff, loved the ocean view, the clean room, the hot breakfast and most of all the lovely breakfast lady: Evone!!! Always the biggest smile and friendliest attitude, I stayed there for a week and loved it. My room was cold so maintenance person (very professional, unfortunately I don't remember his name) tried fixing the unit, but was not able to so they switched my room. The other room's adjacent residents were loud, I mean 2 am talking and laughing loud for my last nights. Both times I called the front desk and they came up and told them to keep quiet, which they did. Will defiantly stay here again!

    5
    « Excellent room, staff very helpful and responsive. Very nice pool »

    Beautiful room with great view of the ocean (see and hear). Very clean common areas. Nice restaurant and great breakfast buffet. Good Wi-Fi. Robin at the front desk truly made our stay delightful. I will bring my family back here.

    2
    « Naja »

    Lower than old fashionend and a bit wrecked. Horrible breakfast. Not worth to describe. we, quit it and Went to Starbucks round the corner. Loud ice machine. in the 5th floor if the room is near the elevator also the air condition in the floor. Regarding that circumstances the price is much to room was in a need of renovation like the whole building Positiv: some of the staff was very helpful. Cancelling the noisy machines.

  • 5
    « very clean, staff was great,restaurant and pool excellent »

    The room was great overlooking ocean. Patrick at the front desk went above and beyond to make us feel welcome and comfortable the whole stay. coffee in room, ironing board in each room. micro and frig. the indoor pool was awsome.

    3
    « Average Nothing to write home about. »

    It was good but didn't like the Toilet situation, The view of the beach was beautiful and I did liked that the Wi-Fi password was written on the key case you didn't have to call to the front desk and ask for it.

    5
    « Great Navy reunion/charity drive at a Great Hotel »

    Our reunion group USS JFK V2 RATS & CATS held a 4 day reunion/charity auction the Best Western, VA Beach. Rachel Hayes and Amy of the sales team were the two who put everything together for this most successful and fun reunions. The event was perfect, as quoted from many of our members who attended and the hard work of the hotel staff and our group enabled us to raise 4,000 for a navy veteran cause. The hotel provided a SUPER luncheon in the very spacious hospitality room. The food was yummy and price for the entire luncheon was GREAT like the taste and service!!!! A special thanks to Melva, Tammy, Vega, and Travon for their excellent service and hard work. The hospitality room was perfect the entire week stay well worth to use, the staff kept the area clean and were there for us for any need. Our group was also very impressed with the Bar/ Restaurant Shoreline Grill which provided a very nice hot breakfast that is include with your stay. Prices for food and drinks were good, view of boardwalk and beach perfect. Even though we had set up a make shift cocktail lounge in the hospitality room, many members still gathered at the bar area for happy hour. Off street parking also was a pleasant surprise at this hotel, and I personally think it is underestimated value for any stay at a beach front hotel. It is directly across from main hotel, and 3 level parking garage, and is part of the non ocean front hotel. Very easy to access you car, and you can see it from hotel. The rooms were very clean, the view was perfect, and at the price, I can tell you from the number of proposals I looked at ;leading up to this event, by far the best!!!! A special thanks to the housekeeping team who attended to our group, Anca, Valerie, Emma. your hard work made our stay very enjoyable!!! If your looking to hold a event like ours, either a school, family reunion, or group event, do not hesitate and call Rachel Hayes or Amy and set yourself up with a first class stay, with a first class staff. Also, to any military groups, this Hotel is extremely PRO Military, you come here and Stay!!!! Thanks again To the wonderful staff, We will see you again in 2018!!!!!!

    5
    « Great Stay »

    This is a great property for a quick weekend getaway! The staff is very helpful. The hotel is on the ocean and boardwalk. Most rooms are ocean view with balcony. They offer a free breakfast which is served in the restaurant, so there is plenty of room to spread out. Overall a great value!!

    3
    « Family time. »

    The staff was friendly. We arrived four days after a hurricane. The carpet in our room was still damp by the balcony door & the room smelled musty. They did have someone put something on the carpet for the smell & it did help. TH shower curtain had a funny smell. The bed was comfortable. Good value for the price.

    3
    « Good location, friendly staff »

    Valuable for the location and view of the beach (main building), otherwise feels old and could possibly be better maintained. Comfortable and clean anyway, with a very friendly and helpful staff. No problems with parking.

    5
    « Great place to stay »

    The hotel was a great place to stay, beds were very comfortable the rooms were clean. The breakfast was outstanding, the service of the staff was top notch, will stay here again. The location is awesome and the view of the ocean is great.

    5
    « Vacation »

    This was a very good choice for us. We stayed on the 3rd floor which kept us away from some of the noise. It wasn't bad anyway. The desk clerks recommended that we eat at Rudee's since we wanted seafood. It was a very good recommendation. The room was good. The only problem was the air conditioning condensate line backed up and the floor was soaking wet. They fixed it promptly but we had to have fan in there for the next 2 days to dry it up. Didn't like that part. Was good overall though!!

    5
    « best western »

    Clean but overpowering smell of hazelnut. The staff was friendly and the location was oceanfront. Breakfast was really great - a full breakfast rather than the standard continental breakfast. I would recommend staying here again

    5
    « Excellent stay »

    This trip was for leisure. This hotel is great-staff are friendly and courteous; always helpful; rooms clean and housekeepers ready to give me extra coffee for the room.. The breakfast bar is great-the only thing I would do is add some fruit. Love the she crab soup-the best in Va. Beach!

  • 2
    « Best Western Atlantic Ave »

    This was our second time to Virginia Beach. We did the time share recruitment group, to get the free coupons. We were booked here for our 3 nights free, still paid taxes, at this hotel. It was a great price for us, great location, great view, but absolutely filthy room. The ceiling had mold from past water damage, our sheets didn't look like they were changed, there was half used shampoo bottles in our shower, light burned out above our sink vanity, dirty sliding glass doors to patio, have more TV stations at home on our own TV. There was a dead bug above our mirror. The food at the restaurant was cold, even the continental breakfast. In short, I guess you get what you pay for. Nothing impressed me about this hotel, to get me to come back here. Congratulations! You've lost good future customers.

    2
    « Needs work »

    Only spent 1 night but probably will never return. Staff was friendly and accommodating. The hotel's common area was very clean and updated but the rooms need a lot of work. Just throwing a new bedspread and curtains up is not enough. I will say the room was clean however the security chain fell off in my hand, refrigerator did not work and since I checked in after dark was surprised to find that someone had gotten sick on the balcony and it was still there. This hotels Manager needs to work a little harder!

    4
    « Neptune Festival Weekend stay »

    Just enjoyed a brief stay for the Neptune Festival, booked through Sunshine Bus Tours. Very beautiful ocean front room, with balcony that you could view all the crafters, the ocean and the fireworks. Breakfast buffet was good selection of hot and cold offerings. Hotel was clean with very pleasant staff. Bath room was small but clean with plenty of towels.

    4
    « Staff is Amazing. Location Perfect. »

    The Director of Sales, Amy Miller was fabulous. We arrived by motor coach anxious about a charity run planned and how to pick up material for it a few miles away from the hotel. She took time out of her day to transport us there. We were amazed at the generosity. Amy reported to us that her management is great. It shows and needless to say gave us a nice impression of the city's people. GREAT FOLKS.

    3
    « The bathroom will be a challenge to use if you're bigger than a peanut »

    The rooms in this hotel are dated. The bathroom is so small you could hardly use the toilet, the sink faucet wasn't any better. The view from the room was great, it was oceanfront and it had a balcony comfortable enough for 2 people. The hotel has a restaurant but we waited 20 minutes to get service that never came. I know it's not high season so maybe that's why the service was lacking. We were there for the Neptune Festival though so I would think they would've been ready for the amount of people they had to be served. We weren't the only ones who walked out because of the lack of service.

    5
    « Great »

    Stayed here over Neptune Festival weekend with friends of ours. Hotel was pretty crowded due to festival weekend. Free breakfast was good. Hotel staff was great. Very close to everything. Parking is ok, but kind of trickery. Hotel was clean, although could use a renovation.

    4
    « Weekend Getaway »

    The room was perfect other then the fact it smelled like urine. Our view was fabulous!! The breakfast was amazing with plenty of food other than bacon. Darn! I mean who doesn't love bacon. But overall it was a very nice stay with a good staff.

    3
    « Weekend get away »

    The front desk staff were very friendly. We booked our room through hotels.com with the impression it was ocean front. All the pictures show ocean front. Our room was across the street in motel type setting with doors to the outside. Not attached to main bldg. The room was spacious but worn looking. No frills room

    3
    « Decent stay for a night »

    We only stayed one night, and it was probably a good thing. The room we stayed in was across the street from the main hotel and there was not a good/clear pedestrian crossing between the two buildings. This is a big concern when you're going back and forth multiple times a day to go to breakfast, the pool, the beach, etc. Also, parking is an issue, especially if your vehicle is any bigger than a ford focus. The garage is extremely tight and hard to move around in, especially if someone is coming in the opposite direction. On the other hand, the room was quiet, clean, and comfortable. Staff at check-in was friendly and breakfast was ok. I would come back, especially given the price we paid, but only for a night or two max.

    5
    « AWESOME PLACE TO STAY!! »

    This is our favorite place to get away. The rooms are nice and clean. The breakfast is wonderful thanks to Joe who makes the best biscuits and sausage gravy and the best grits I have ever tasted, thank you Joe! And of course, Evone who makes you feel like you are her family with her warm and friendly smile...She is AMAZING!! She treats everyone like they are the most special person in the world, she makes every morning special! Debbie at the front desk is pretty wonderful as well, she greets us with a warm smile and remembers us every time we walk in the door. Thank you all for your special touches, it means a lot to us! You have a great place and we look forward to seeing you all soon!

  • 4
    « Friday night stay »

    We had booked in a non-oceanfront room but the room had an issue with the commode. Kept flushing by itself. These rooms are older and across the street from the Best Western Oceanfront rooms. We asked to move to another room. The 2nd non-ocean front room had a strong mildew smell which my husband & I couldn't tolerate. The front desk was nice enough to upgrade us to an Oceanfront room next. The Oceanfront room was nice. I would next time pay the extra money and book an Oceanfront. It's worth the extra money. The free breakfast was buffet style eggs, sausage, grits, some fruit, coffee juices, toast, yougurt. It was alright.

    4
    « Good value, good location! »

    Overall good experience! Staff were friendly and only improvement I see is a need for updating the rooms. Due to heavy rains the room was a little damp but not unbearable. Breakfast was fine during the weekday but very crowded on the weekend. Food choices were average. Again, though, for the location of oceanfront, the price was much better than all the others I checked.

    4
    « CLEAN HOTEL WITH EXCEPTIONAL SERVICE »

    The staff was friendly and helpful. The hotel and extras were clean. The Oceanside double bed rooms were a little small. Just plan when you pack. Overall we had a great stay on our vacation. The hotel was very helpful parking my vehicle and bike trailer. They made sure I had a spot across the street with easy access. Make sure you request ocean side rooms upon your stay. It's worth the extra $15 a night to view the beach. There was plenty of local restaurants and night life in walking distance of the hotel.

    5
    « Excellent stay »

    Everyone was very nice. The lady at the breakfast buffet, Evone, was so helpful to everyone and was very good at doing her job. She went the extra step to be nice to everyone and doing her job well. Some people do their job, but Evone seemed to enjoy doing her best.

    5
    « A nice place to stay »

    my husband and I spent six days there labor day week. it was a pleasant stay. the place was clean, breakfast was great. Everyone was pleasant. There was a very pleasant gentleman name Calvin he was VERY HELPFUL, ANSWERED ALL our questions always had a smile on his face. His job is with the maintenance dept. we will be spending five to six days there next year 2017.

    5
    « Location & Value »

    Second time staying here for annual reunion- great location-great value- will stay every year no problem. We book multiple rooms each year and have never been let down- Clean rooms-nice pool- lounge and free breakfast- how could you ask for more.

    3
    « Between Poor and Average »

    We had a room on the third floor with the ocean view, which was nice, but despite the fact that we chose a non-smoking apartment, somebody (probably under our room) had been smoking whenever we have made the notion to sit on the balcony. The room itself was dark and gloomy, very sparsely furnished and in a high need of updating. Also, it made a dirty impression and the bathroom was awful. The hotel has four lifts, but on our half only one was working during our stay. I found out that the other half of the hotel (rooms going from X14 down) was somehow better maintained - cleaner carpet, cleaner rooms with more light (the glass is coming from the bottom of the floor till the ceiling, our room lacked this) and has better and newer furnishings. Breakfast was OK. The hotel is right at the beach front, which is great, but generally, I do not recommend. For the quality of accommodation we got I think it is better to pay some extra bucks and choose a better place.

    4
    « Good oceanfront value with breakfast »

    Needed an oceanfront room for just one day while in town attending a concert. BW Plus is always a chain I check out on trips. Their rate was one of the best for what I wanted from a reputable chain so I chose to stay here. Upon check-in, the front desk staff was very accommodating and pleasant and although I was several hours early they had a room ready for me! The complimentary breakfast was okay and adequate but nothing fancy, just the bare basics essentially. I would stay here again if the price was right.

    4
    « Nice place but terrible coffee »

    I enjoyed my three night stay but I sure wish they had better coffee. No other complaints from me. Staff was friendly and hotel was clean. Pools were nice. The location is also good. The price was very reasonable.

    3
    « Not Great - Not Awful »

    Parking is a problem. Most of the parking is across Atlantic Ave in a high-rise. "Indoor heated pool" did not seem to be heated. Water temp <70°F. Outdoor pool across the Atlantic Ave. Small bathroom. Firm/hard mattress. Excellent view of the ocean from the balcony. We enjoyed watching the sun rise every morning. Knowing what I now know (the good and bad), I would probably stay there again at the same price (~$119.00 per night).

  • 1
    « A Blast From the Past! »

    Traveling in the 50's, one would be thrilled to have a room of this type! However, this is 2016, and there is no reason to stay at this hotel! There might be other rooms to please ones current expectations, but we did not draw one! Room 239 smelled of old smoke and commercial spray coverup! I, personally was horrified, but it was too late to do anything! Our Navy grandson and his wife were all tucked away at a lovely Residence Inn 12 miles away!! A new puppy ruled out their stay with us! They were so lucky! Three nights(already paid for) and the punishment was over! Never again!!!

    5
    « Great hotel »

    The hotel is located on the beach with all rooms facing the ocean. No car, no problem. Everything is within a comfortable walking distance. The staff is more than willing to help you. if you are a first time beach goer, this hotel is the place to stay.

    2
    « Don't stay in the upper floors. »

    Hotel needs better Guest Management during a storm. Water from roof leaked into the room. Bathrooms are tiny. Had to approach them as to receive some type of discount . Manager was M.I.A. from the Hotel. We received no follow up calls from Hotel regarding our situation although Debbie at the counter was great.

    4
    « Nice Ocean Front hotel »

    Stayed here on Labour day and it was a nice hotel. Had a few issues as Hurricane Hermine came in so there was some water damage but that was not the hotels fault as Im sure all hotels in the area suffered the same fate. They did what needed to be done to make sure guests were safe and were quick on the clean up. Bathrooms are small but the rooms them selves are a good size with Balconies overlooking the ocean.

    5
    « Awesome fun on the beach! »

    I showed up here the last weekend before school started, got to the beach around 10:30p.m. and when most hotels were completely sold out, I was thrilled to grab the last oceanfront room in the whole building. Really nice place, right in the heart of everything you want to do. Everybody is out late playing Pokemon, which we did until (I hate to admit - lol) 1a.m.!!! Loved the breakfast buffet! Large with lots of variety.

    4
    « Nice Hotel »

    Staff is always very polite and respectful, very quick to take care of you and sweet. Key card didn't work cause husband put into magnet wallet on accident, they immediate fixed card and sent maintenance upstairs to make sure. One elevator was out on our visit, little annoying waiting after leaving pool or beach and wet. No towels at indoor pool but to be expected when its super busy and mother of 6 took a bunch of them. All went well, nice place good view in room only problem was breakfast was cold and not hot but i will take it for the price paid cant complain to much. Beds were soft and comfy and clean room and fresh towels. All is well here. Thank you BW.

    4
    « Beachfront vacation centrally located »

    Had a nice stay, room was a little small but view and ease of getting around made up for it. Noise level was unexpected but watching our military was inspiring and brought a great sense of patriotism and the noise was overlooked. Hotels breakfast was very satisfying. Staff was extremely friendly especially our housekeeper "Jo".

    4
    « Good Location »

    They gave us an early check-in which is always nice. The room was fine. It had a small fridge and microwave. The AC worked really well and the breakfast was good. The front desk was super friendly and helpful. You really can't beat the location. Lots of parking too.

    4
    « The Beach »

    I stayed at the Best Western on Atlantic Ave for 5 days ,the room were very clean the staff very nice special Evone she worked in the breakfast room she was so nice so friendly ,I saw her helping two blind women serving they breakfast she is a hard worker very friendly .God Bless Her

    5
    « The Best! »

    My husband and I spent the most wonderful time in Virginia Beach recently. We were there August 23rd left on Sunday the 28th. We were visiting our daughter and "Chief" son (Navy) and our 3 amazing grandchildren!! We always stay at this Best Western. (6 years) Why? Because it's "The BEST! The staff super! Elisha(?), who I believe tis the manager, is courteous, soft spoken, and may I say unruffled and calm in a crisis, ahhh, meaning mine! I used the wrong card to settle my bill and was upset. I called him and he said don't worry. I needn't have because he straighten it out without a ripple! It's not the first time either. ?? Room wonderful. We watched (from our bed!!!) the fireworks display 2 nights in a row. Dazzling!????????! Joe, the general manger (whom We had the great pleasure of meeting at our last stay in December) had helped clear up some other problems I had in past. I have some health and mobility issues. Joe clearly sets the tone "of hospitality" for the hotel. All the staff reflect him no matter what their duties. Room kept neat and clean. Everybody greets you with a smile AND asks if you need anything. The hotel was super busy and I seldom walked by the front desk that they weren't busy attending to multiply guests. Yet, if they saw me the greeted me by name. Nice touch! ?? We met Elena (staff) in restaurant (for buffet, yum) everyday. No one sweeter. I know long review but I couldn't help it! Our stay there made it possible for us to have the very best time with our family. What could be better than that!!! Thank you Joe, Elisha and every single one of the staff. You are the best! Soooo my advice stay at the best when in Virginia Beach. The Best Western on 28th street! With appreciation Mr. and Mrs. Ray and Pola Godshall

  • 4
    « Great Location »

    We only stayed one night but the hotel seemed very good, with a great location by the beach, available parking, two pools and comfortable rooms. Complimentary breakfast in the morning was also available and very complete.

    5
    « Amazing Trip »

    The service was awsome. All of the staff was very helpful and friendly, especially Evone (extrodanary), Also, Amanda, Dawn, Robin, Bianca and Elijah. I just can't say enough about their service to us. They made us feel like family. We didn't want to leave. We will definitely be back, and, hope that all of them will still be working there The hotel was nice and clean, but, the staff made the week worth while. A BIG thank you to the above staff. The crazy duo from room 202.

    4
    « Nice Hotel in VA Beach »

    I am used to staying at Hilton or Marriott brand hotels. This was my first time staying at a Best Western and was pleasantly surprised with the room. It was clean and roomy. It was right on the beach, where my balcony faced the water. I was on the 3rd floor, and still felt the view was just fine. The only issue is the WiFi was not consistent. I would recommend this hotel.

    5
    « My first time at annual family vacay »

    They treated me and my granddaughter like royalty!!! Dawn and Patrick were awesome at check in. They helped make my granddaughters first experience to VA Beach a wonderful one (they made sure we had a great room) Debbie was very helpful too! Debbie offered to let us stay a little longer because our flight was leaving late. Margaret and her team kept everything clean and fresh! Rita and Evone were great in the kitchen, the food was good. I will be returning next year. Thank you kind staff of Best Western Plus Oceanfront. Couldn't have had a better time. Don't want to leave out the bartenders or the housekeeping staff! Thank you all we had a safe, secure, fabulous stay!

    5
    « Extraordinary customer service! »

    Our room was a lovely suite overlooking a beautifully maintained pool. The front desk staff - Amanda, Debbie, Robin and Patrick - were just amazing. I had a small problem arise with my bank card, and thanks to Amanda's expert assistance, I was able to have it resolved that same afternoon. No matter how busy, they performed their duties professionally, and with a smile! All staff members of the BW Plus should be commended - housekeeping, grounds and pool, and breakfast staff. I would recommend the BW Plus to anyone visiting VA Beach.

    4
    « Quick Getaway »

    We needed to get out of town for a day or so. VB is about 2 hours from Richmond. The weather was perfect for a day at the beach. The Best Western Plus use to be called The Colonial Inn. Staff was friendly. I am not great on heights and they gave me a 1st floor room; patio right out of the sliding doors. Restaurant at the hotel had quality food, price $$. We came on a Thursday and VB had fireworks that evening. Prior to going to see the fireworks, I walked down to where a huge bronze statue of Neptune was. I had never seen it before. Nightly music at both ends of the boardwalk. The following day we got out early on the beach before the sun got to hot. Has an indoor pool. The sea breeze was just starting to pickup, tourist boats were following the dolphins that frequent the area. My wife and I stayed in that hotel when we first came to Virginia exactly 30 years ago about a month shy of that initial introduction to Virginia Beach. VB is cleaned every night; no loud music on the streets (an ordinance passed years ago); lots to see and due in the area e.g. Virginia Aquarium.

    4
    « perfect location »

    great location. great service. Pools were clean and not busy. ocean front is worth the extra money. Breakfast was very good for being complimentary. rooms and washroom is small but if you aren't planning n being in your room a lot they work fine. The hotel could use a bit of upgrades on the look of it. But the value is there.

    5
    « Awesome customer service »

    The rooms we stayed in at this hotel were very nice! They were extremely clean, especially compared to a lot of the cheaper hotels we have stayed at around this area. The weekend rate was the lowest we found for a great hotel. The view is amazing as well. We received exceptional customer service throughout our stay, especially from Elijah! He was very friendly and helped us out a lot. We will defiantly be staying here every time we come now! Highly recommended!

    2
    « Old tired hotel »

    First let me say that the staff from the front desk to the grounds attendants were all very helpful and very friendly, but that aside the hotel really needs a major overhaul. Rooms are old with tiny double beds, worn-out furniture, stained carpets and tiny bathrooms. Breakfast is standard complimentary fare with eggs, cereals and breads. I wouldn't rush back.....

    3
    « Family Gathering for a Baptism and Short Vacation.. »

    Call the Hotel Directly especially if you have AAA.. My rate wasn't the lowest using this service.. Poor Wi-Fi Service and the Cable T.V. went out the one entire night. The kids were very disappointed they were watching the Olympics. Good location, parking is tight. The pools were clean but very few pool towels.

  • 3
    « Good for a weekend stay. »

    This hotel is good for a weekend stay. I gave it an average because the outdoor pool is across the street, and the parking garage is too. The indoor pool is attached to the main building. It is right on the boardwalk so you have direct access to the beach. WiFi is pretty good. Check-in and check-out was easy.

    4
    « Weedend Trip »

    I was surprised how much I enjoyed after looking at some of the negative comments. I mentioned this at check-in and the gentleman Elijah Amanda said I should look at the room first before committing to staying. I did and it was much better than I was led to believe. Elijah and everyone else I dealt with during my 2 days there was so helpful and friendly.

    5
    « Excellent staff »

    We were in town for a concert. The staff is awesome. So nice & helpful & take time to listen & have a conversation. Jon, Dawn & Patrick were there to greet us when we checked in & made us feel right at home. The room was perfect, clean & very reasonable. I highly recommend & do plan to stay again. The restaurant downstairs is good. We were there during peak season, very busy & had no problem parking. Beds were comfortable & our housekeeper was great.

    4
    « Great Family Vacay! »

    My family and I stayed for 5 days and 4 nights. Check in with Patrick and Dawn was a breeze. They were personable, funny and welcoming. They are truly a good team. Overall, our stay was great! The view of the beach from the balcony was breathtaking. The complimentary breakfast wasn't too bad. The cheese grits were my favorite. The staff was also very kind and tended to our needs quickly and with a smile. I would recommend staying here to family and friends. Also, for the time we chose to travel, the price was reasonable for our stay. I would stay here again ??

    4
    « Perfect Location! »

    Hotel location is in perfect location, close to many great restaurants and entertainment. Rooms are ocean-front and breakfast is free. Selection is adequate. Bathrooms can use a little updating but, all in all this is a great hotel for the money. Virginia Beach is the place to go!

    4
    « Perfect location and nice stay for families »

    This hotel is very well located, and quiet. We stayed a week there and it is a good price/quality value. Hotel staff is friendly, Oceanview rooms are clean, very luminous and functional even if they look small at first impression (The Balcony is worth) Breakfast buffet is basic but correct .

    1
    « Priceline scam »

    Don't fall into this Priceline scam. We booked in June THINKING we were booking an oceanfront hotel. Just like the Internet says. Just like the email confirmation says. Just like the picture gallery says. That is the ONLY reason we chose the 3-star deal package - to be Oceanfront. It does say online that the hotel comes with 48 non-oceanfront rooms BUT since it states clearly in the description whilst booking that it is an oceanfront reservation, we continued. Upon arrival, staff places us in Best Western PLUS's motel ACROSS the street. Not oceanfront, literally across the street right next to the hotel's parking garage. Confused, we approach the front-desk tenant and ask why we have been placed in this rinky-dink motel across the street and not in the oceanfront hotel, like we originally had paid (a decent amount of money) for. This person was extremely rude and snapped back saying that we "must have read the reservation wrong" because "Priceline CLEARLY states what you're paying for at checkout". We didn't argue and walked right out to call Priceline. Priceline argues that the pictures online are "just an example" of what you will get. They didn't know what to say to the fact that we had just paid for a 3-star HOTEL but were placed in not even a 2-star MOTEL. We were furious to the point where we just wanted our money refunded and booked another hotel since they couldn't find us a room in one of their other oceanfront hotels on the beach. Don't fall into this Priceline EXPRESS DEALS scam. You are paying for something you may not even get. This mix-up started our vacation off to a terribly rocky start, but we were glad to find a hotel that we ended up enjoying. Everything advertised on the reservation and Priceline SAY you're getting oceanfront on VA Beach but chances are - you're not. Never again.

    4
    « Great location »

    Clean and friendly, next to the boardwalk, right in front of the beach. Close to great restaurants and entertainment like concerts and street performers. Parking not so great. Hot breakfast is ok. A little overpriced for the type of hotel but great for a short vacation.

    3
    « Birthday Get Away »

    Beachfront hotel that could use renovation, looks tired.Crew appeared overworked and stressed. Parking small and tight.Grounds between hotel and bike lane had cigarettes butts all over.Hotel has potentials if management listen to constructive criticism and not try to make excuses.

    4
    « Excellent value in the height of the season »

    Betty Alivia at front desk was terrific. Could not have been more helpful. All staff courteous and efficient. Breakfast very complete and staff was constantly cleaning and replenishing. Almost to the point of getting in the way. Haha Hotel at 17th street and ocean

  • 3
    « Not very friendly »

    We booked 2 rooms as we have done for years. In the past all has been great, but the policy with the cars parking is terrible for families coming together from different areas. We were assured we could have 4 places to park, even if it was a parking deck. We did not mind that because we planned on using uber. After we arrived the problem started. We were told now we could only have 2 places to park, and we would have to park 8 blocks away for the other 2-even though they were full, they had places available in their parking deck area. Not to mention the clueless night clerk, and the oh-so-rude security guard that grumbled every time he was around. So we had to pay an additional $20 per night for 2 vehicles which added another $80 to our already high cost of the room! If they had just told us from the beginning it would have made it easier to make a decision. Watch for ants in the room, and tv service was non-existent with no good explanation whatsoever. We enjoy tv in the evening after we are in. Our yearly trip will be someplace else next year-others will be happy to have our business I am sure.

    2
    « Stay at Best Western Plus Virginia Beach »

    The best part of our stay at BW Plus was the view from our room. OMG it was amazing! 24/7 we had the ocean. We loved it1 What was frustrating was when I checked in at the desk the people there were very rude and not a bit helpful until I asked to speak to a manager. This is what happened: We had two cars coming from two different states namely, Ohio and Kentucky. Yes, we had only one room because that is all we needed. My cousin coming from Ohio was handicapped. As I checked I I indicated that I needed a second parking space and the lady told me that one per room and I would have to pay $20.00 a night to park elsewhere after paying $240.00 a night for the room to begin with!!!!! So, after asking for the manager the second lady became friendlier and said come back around 5pm we will know by then if we can offer you that room sometimes people have three rooms and only need 1-2 parking spaces. So, I did come back and then the male older man (rude) at the desk gave me the same speech and threatened to have me move my second car if they needed me to move it! AND HONESTLY NO WHERE DID IT ADVISE ME AHEAD OF TIME THAT THIS WAS THEIR POLICY. They even said you booked through the Delta website and they went on and on and on....Long story short I was able to park there and so was my cousin who was handicapped. The young woman cleaning our room was the sweetest employee there . She deserves a RAISE!!!!! The breakfast crew were amazing an so was the breakfast buffet. However, those first impressions at the desk were horrible. I will not return and advise friends to choose another hotel. One last thing....I was sitting on my balcony at midnight(I am 63 years) and there was a security guard flashing a flash light on me. The next night my niece and Cousin were sitting out there and they got flashed upon. Plus the guard was counting the rooms and tried to get into the building from the outside door. The desk said they weren't sure if that was even their security guard. OMG this was scary! Definitely won't be returning......Stay in Lexginton,VA on the way to VB at a Howard Johnson and those people at the desk get a five star. They couldn't do enough for us. They were amazing. BW you let us down. So sorry!

    5
    « Great service »

    Elijah at the front desk made our trip truly exceptional. He made sure that every request no matter how big was met with a smile. Great views of the beach. Walking distance to all points of interest. The indoor pool was excellent especially for small children.

    4
    « Nice stay! »

    The front desk, Debbie was fabulous!! So friendly and took the time to explain everything to me. She was truly a wonderful person to talk too. The rooms were very nice and clean. Overall it is a wonderful place to stay. Every room has a view of the ocean. If I had to complain about 1 thing, it would be the elevators, they took a while to reach each floor, but I did not let any of that ruin my trip - it didn't bother me at all.

    2
    « Good Location - bad hotel »

    If you care about your vehicle do not stay here. Parking is a nightmare. There were several cars that just parked on the down ramps of the garage because there were not enough spaces and we ended up with a broken windshield. There are 4 elevators two on each end of the building. The set closest to the check in desk had one of them out of order the entire time we were here. There were constant lines for the elevators. Breakfast we disappointing - luckily there are some really good restaurants in the area for breakfast! Hall way noise can be heard inside the room very clearly and vice versa.

    3
    « Horrible at Check in »

    I always stay at best western when I visit VA Beach... this time, I tried this BW Plus to see if it was different from the BW Sandcastle. I checked in with Elijah... who had absolutely no customer service skills. Even when I asked for the manager - he told me that he was the supervisor. After he treated me poorly - I went to my room and thought about how I had been spoken to..I really wanted to leave. I called back down to the front desk a few times - there was no answer. When I got back downstairs, he was checking in another guest with so much delight and enthusiasm... I couldn't believe that he was the same person. At that point, I asked for the manager - Elijah told me that he was the supervisor (which he wasn't).... He became very upset when I asked him for the managers name and number.. I also asked for the TripAdvisor information that I saw him give to another guest. Since he hadn't given me anything other than my keys and parking pass. Other than this horrible experience, I was happy for the remainder of my stay. The rest of the staff was nice and pleasant. The room was clean. The bathroom would have been cleaner though... Room service staff were so kind. Employees like Elijah should not be at the front desk - he made my first 3 hours at this hotel very uneasy and frustrating.

    5
    « Great Family Vacation!!! »

    Very accommodating hotel, very friendly staff, good food! Right in the middle of the 5 mile boardwalk, so you were close to everything. Right on the beach, Oceanview very clean. Good value$$$ Can't wait to go back next year!!!!

    3
    « Expected More »

    Paying over $200 a night and after reading some positive reviews, I expected more upon entering our room. It is very out of date and drab. The beds are uncomfortable and the bathroom, which has just a toilet and tub is so small you have to squeeze by to get in and shut the door. The sink area is very small with not much room to put toiletries. Desperately needs updated. Note that the pictures make it look as if it is right on the beach but there is a boardwalk to cross before the beach which has lots of traffic. You definitely can't hear the waves at night. It has breakfast though.

    5
    « A very nice place to stay »

    Jon made me feel at home!! He always went above and beyond to make sure I was taken care of and always helpful. The room was very nice and clean. Ground floor rooms are the best too!!! I would recommend this to anyone that needs a place to stay at the beach. Being on the board walk makes it that much nicer!!!

    5
    « Great service and location »

    From the first phone call to our checkout, we were impressed with the wonderful service at this hotel. Great vibe. Staff went above and beyond to answer questions, offer suggestions, and ensured our stay was enjoyable. Room was clean, and housekeeping was great. Only suggestion would be a pillow top mattresses. Otherwise bed was comfortable, and bathroom was clean. The location is perfect...in the "middle" yet quiet and serene as well!

  • 2
    « Dirty, dull, broken »

    Used tampon in bathroom upon checkin, broken elevator. Dirty bathroom vent cover. Safe didn't have key available. I wouldn't recommend this hotel to anyone. The breakfast was average for it being included, but we ended up going out for better quality.

    1
    « Beware Infested with Roaches »

    I was at the Best Western Oceanfront hotel on July 29th to Aug 1st. We had 3 rooms on the eight floor. On second night, my son said he seen a roach. So we went down stairs and told the receptionist at the time, that we seen a roach. They offered an extra luggage rack!! So next day, again my son seen another big roach. This time we were angry. I went to talk the the receptionist, demanding to speak to the manager. What they did was sprayed the with bug spray. Best Western Oceanfront did not offer to compensate us at all. I will never stay there again!!!! BEWARE. The Hotel is shabby, definitely a 2 star!!!!! When I asked to be moved to another room, I was told that this was not possible; nor were the problems rectified.

    5
    « Great Best Western Plus Hotel Experience »

    This hotel is in a perfect location in Virginia Beach. The service staff is fantastic, the included breakfast adds a great bonus to your room rate and the hotel is clean and safe. The picturesque views from the balconies add to the wonderful experience. I would book this hotel again in a heartbeat!

    4
    « Good, beachfront location »

    Our stay here was very pleasant. We had booked two rooms in the motel part across the road, but without even asking, the manager upgraded us to oceanfront rooms next to each other. This made our trip complete. Our group consisted of my sister and I, her two children, aged 9 and 11 and my parents. Each room had two queensize beds. There was a fridge, a coffee maker and a balcony with table and two chairs. Air conditioning worked perfectly - which was a relief - as being British, I'm not used to extreme heat and this was late June! The bathroom was fine, not massive, but big enough to have a decent bath or shower. There were complementary toiletries and the staff were extremely pleasant. I echo the comments about breakfast. It was chaos and it was actually other guests that were rude. The staff do an excellent job in a crowded situation. Across the road was a great little shop that sold everything including wine and beer. If you leave this hotel and go for a wander, I suggest you leave out the back toward the ocean and turn left. It's a little bit more upmarket than if you turn right. But that's why we all have different tastes! Have fun! We did.

    4
    « Great location and good for families »

    The oceanview room had a great balcony with an awesome view of the beach. Check in and out was smooth. Housekeeping took care of the room each day. Access to the beach and boardwalk was just steps out the door. Dinner waitstaff was very attentive and the burgers were good. The beds were comfortable with good quality sheets and towels supplied. It's nice to have both an indoor and outdoor pool. Parking is really tight and mostly in a garage across the street. We didn't drive much thankfully because there was not enough parking for guests and people had their cars parked all over the place. The free breakfast is kind of chaos. I understand that it's free but it is a very long line with limited seating, people were rude and the staff was unable to keep it stocked with food. I'd recommend either getting up at 6am and going or paying for breakfast elsewhere to avoid the drama. Elevators were unreliable, closed often and high in demand. We took the stairs a lot which is good exercise for us but could be problematic for those who aren't able. Fyi, if you do not book an ocean front room you will be staying in a building across the street. This is an older hotel but is decently maintained. My only serious complaint was our AC only worked half the time. Maintenance came several times and would get it going but then it would stop again. I think it just needs replaced. Overall, we loved the location and couldn't have asked for a better spot for the price. We would stay again.

    3
    « Good location but needs improvements »

    Stayed there last night. I've stayed in Best Western hotels before, but all the rooms qualifying for bonus points were already "allocated." First the positives: staff very friendly and helpful. Location is right on the boardwalk/beach. Bed was comfortable and the room clean. Had a small refrigerator. Breakfast (included in room charge) was buffet and usual fare. Now for the bad news: The rooms are very small and the bathrooms even smaller. It's a balancing act just to use the sink and the door nearly hits the toilet. No holding rails in the tub. The eggs at breakfast were inedible, possibly made from dehydrated substitute. The parking is very cramped in the lot out front and the 3 story garage across the street. Note: do not drive your Suburban or pick up truck.

    5
    « Family vacation with an act of kindness »

    I booked our family vacation through tripadvisor. I thought I was getting a great deal on the price . I didn't realize I booked the Best Western across the street from the beach until we arrived to check in. We were so disappointed! My son who has special needs was afraid to walk up the steps and had a melt down . Patrick who works at the front desk did an excellent job at switching our room to the oceanfront location. The elevator made my son more comfortable. This was such a great act of kindness. He's the best!! Sharon R from Ohio

    5
    « best western plus 2809 oceanfront atlantic ave 5 star »

    clean friendly and hospitable people great for families. would recommend this hotel to everyone. weight room was great hot breakfast every morning was great able to do laundry, walk to stores and not far from attractions, price was reasonably , everything was in working order

    4
    « Central location »

    The hotel is located right on the boardwalk. Located near many shops and restaurants. The breakfast was above average, sausage, french toast and eggs. The beds were comfortable. I requested my two rooms to be close to one another and they were able to do that.

    1
    « Scam »

    Booked a room at this hotel for a long weekend to visit our daughter. The room was billed as a 2 queen bed room at this 3 star oceanfront hotel. Upon arrival we were placed across the street at a 1 star motel with a view of the parking garage wall. Complained but were told there were no rooms available in the main hotel. There are some very nice hotels in this area but would highly recommend you avoid this one. Seems like a scam to me. Buyer beware!

  • 5
    « excellent hotel with great Breakfast,rooms, »

    Evone was tremendous with everything for your Breakfast needs.She also amazed me with how well she cleaned everyone's mess.Any request & she would take care of it.Alo wanted to thank Elijah at the front desk for any requests or questions...The only thing bad I can say is that it is amazing how everyone takes care of 2 buildings,, Very crowded but I can deal with that..

    4
    « great beachfront room »

    can't beat this price for a very comfortable stay at the beach. The front desk personnel were very helpful in making our stay pleasant. They made adjustments so that our entire family could be together. I found them all very helpful and friendly.

    5
    « Destination »

    My Husband and I travelled from Long Island, N.Y. to Va. Beach. We ended up making a mistake while driving, and coming into Va. an hour and a half later than planned.It was a Saturday,07/23/2016.We had not booked previously, hoping to just get a room anywhere for 2 nights and then head to N.C. Needless to say,@ 11pm we were frantically looking . We walked into Best Western and Cheryl and Dawn, not only gave us a room on the ocean, but, gave us a discount and one of them gave up their parking space right at the entrance!!! We were so reiieved and surprised! The accommadations were awesome and the view was breathtaking! And breakfast was delicious!! We will diffiently return!!!

    4
    « Good value in a central location »

    The property itself is showing its age, and the rooms, common areas, indoor pool, etc., could use a refresh and upgrade. However, the overall experience benefits from an absolutely outstanding staff at the front desk, housekeeping, maintenance and on-site restaurant. The family did have dinner there on our first night which was surprisingly several steps above a "hotel restaurant." Someone in the kitchen knows what they're doing.

    4
    « Good Hotel for the price »

    This was a good hotel for the price at Virginia Beach. The staff were friendly, room was quiet, beds were comfortable, bathroom was clean, good breakfast, good location, nice view of the beach from the room.

    4
    « Nice »

    We stayed in a double bed. The staff was really nice and it wasn't over crowded.. The swimming pool was never crowed . They have a breakfast buffet super good and it was never cold which is free. However I don't recommend eating dinner as it is expensive and not so good.. . Great location.. They do have a parking garage across the street.. I would stay here again.

    4
    « Awesome Stay »

    The best western was an awesome stay. The staff did a wonderful job. They made sure that we where comfortable and had everything we needed. they even provided us with a new pack and play for my son. The kids really loved breakfast. I loved they offered a indoor and out door pool. My only complaint would be that the bed was a bit too firm. However i am used to sleeping on a memory form mattress at home. Thank you house keeping for keeping our room sand free and fresh towls they where awesome also.

    5
    « Stay here »

    I really enjoyed the Best Western Oceanfront. The price, location, and staff really make this place a wonderful destination for a family vacation! I really like the room we had.. high up w/ a balcony.. loved going to sleep and waking up to the sounds of the ocean and the spectacular view. Our stay at Best Western Oceanfront was really great.. the staff especially Debbie at the front desk.. very nice and helpful! the people around the hotel were all very courteous. I cant wait to come back here again!! so much to do and see!

    5
    « Very good experience. »

    Convenient location. Actually preferred the the annex rooms over the tower. Parking garage had easy access and pool was just 100 feet away. Good breakfast and received great service there from all and especially Evone who was very attentive to all the guest during breakfast. Room was clean even though not the the newest construction.

    4
    « Very good for the money spent »

    I was in the suites across the street from the ocean. Check in was confusing at first because there is no signage when you are attempting to park to locate the check in. I parked in an open space in front and walked into the main entrance. The customer svc reps can be sort of snooty depending on who is at the desk at the time. They have numbers on them depending on their service. Some say 10 and others say 8. One of them hesitated to check me in when I walked up to the counter even though I stood there waiting to ask a question regarding parking. She looked at her co-workers to see if they were busy first before calling me over. After receiving a parking pass I came in at 4 to check in for the suite. I was given a room without much explanation, even though the gentleman before me was given room choices and full explanations w/ out questions from the same cust. svc rep. The room was clean and spacious. My room was near the pool and there was no chlorine smell from the pool from inside of my room or near the pool, which was cleaned and tested often. I was there over the weekend and it was not noisy at all. Even with the people outside in the pool next to me. Breakfast is meh. The servers are very friendly. Evone is very welcoming and attentive to the visitors and the food areas. The breakfast area is clean, just the options are not great. Eggs, cereal, sausage, toast. Coffee is GREAT. I have been to worse so this is not bad for the price. IMO this hotel caters more to families, kids stay free, etc.

  • 5
    « Amazing »

    I enjoyed this hotel more than any I have ever visited. The decor was warm. The staff as well. We're checki g out of one hotel and checkingg back into this one.!!!!! Right on the beach and very close to the pier. The boardwalk is right there as well. Trust that you will not be disappointed at all.

    4
    « Summer fun »

    Wonderful during this stay! Many improvements have been made since our last visit!! Would recommend, especially to families with children...lobby is very clean and inviting, rooms were especially clean this time!

    5
    « Saving our family vaction! »

    The staff truly saved our family vacation from disaster! We had booked a room at another hotel which had roaches and we had to find another at 11pm. The Best Western had one room left and was totally booked for the next night. We took the open room and prayed for an opening the following day. The next morning I went to the front desk to be greeted by this wonderful warm smile. I explained our situation to Debbie and expected the worst, however she preceded to tell me about the cancellation they had just received which gave me the next night that our family needed. Thank you so much for helping us out Debbie. Debbie was amazing! She gave me info about renting items on the beach that would make our beach experience more enjoyable and even a list of prices, which was great! She also gave me some helpful hits about the area due to this being our first time at Virginia Beach. The room was great! They were very comfortable and clean. The house keepers were supper nice and helpful. It was great to be right on the beach and not over priced!! Everyone was so nice. I will always stay at this Hotel when visiting Virginia Beach. My family had a great trip even though it started a little ruff. You can't beat their service, comfort and hospitality ! We look forward to staying again!

    5
    « 2 16 year grandsons vacation »

    Stayed across the street non ocean front... it was a great room n 2 queen beds n we had a queen air mattress that fit in the room n we still had room...clean n great A.C. free breakfast was delous...i will always stay here next trip to VA

    5
    « Summer Vacation Virginia Beach »

    The service was excellent! The staff members were caring and helpful. We had an awesome view of the ocean. We really had a great time!!!! The room was clean and comfortable for the three of us. We were able to adjust the room temperature.

    5
    « Clean and Friendly Staff »

    I stayed for four nights at this hotel. Everyone was so nice and the rooms were very clean. We enjoyed the continental breakfast every morning and the staff in the breakfast room made sure it was always clean and stocked with food. There was a worker there and her name was "Evone." She was such a hard worker and every morning had a smile on her face and greeted us with "Good Morning, how are you?" The front desk was very nice as well. One in particular, "Patrick W" was another staff member with a great smile and suggestions on what to do at night. He would always smile and say, "So, what's your plan tonight?" I really enjoyed our stay and have to give kudos to the housekeeping staff as well. Our room was always very clean and always stocked with towels. If I return to Virginia Beach I will be staying here again and will recommend it to anyone I know that will be traveling there as well. I was a little skeptical staying across the street instead of the main hotel but I was pleasantly surprised how nice the rooms were even though they were not oceanfront.

    5
    « Another great vacation in VA Beach! »

    Really like this hotel. Perfect and safe location with spacious, clean room overlooking the boardwalk and ocean. We watched the dolphins from our balcony. Beach is a few steps away which was perfect for my grandsons. They also enjoyed the 2 pools (outside and indoor). Shoreline Grille (hotel restaurant) has good food with reasonable prices. The daily breakfast included in room price is very good with many selections. Go early before the crowd rushes in around 8:00a. Hotel staff are friendly and helpful. Parking fills up fast, so park your car and leave it. You really don't need it during your stay because you can walk to so many places. We stayed here last year and can't wait to visit again next year!

    1
    « Summertime trip »

    We went to Virginia Beach for 4 days and it was the best. We were having so much fun that we actually forgot to check out when we were suppose to! Swam so much our fingers got pruney. Love the board walk.

    5
    « Staff »

    We had the best stay TWICE!!! June was so GREAT we came back for a week in July!! Debbie at the front desk was OUTSTANDING!!! And the cleaning staff...Miss. Rhonda, Miss Shawna & Bojana went out of their way for us!!! Also to Miss. Tammy in the restaurant!! SHE'S the best manager!!! Very friendly and personable!!! And to Kiwi Bob??Fantastic young man!!!Special SHOUT OUT to Miss . Debbie & Miss. Rhonda for the ABOVE AND BEYOND FAMILY ATMOSPHERE feeling they gave my family!!! By far the very BEST HOTEL WE HAVE EVER BEEN TO!! Thanks to your very special & LOVED STAFF/FAMILY!!! Thanks to the Owner/ Manager of this hotel!!! HE WAS ON TOP IF THINGS and sure knows how to pick a staff...& Family?? Carol & Joseph Delauter & Lexxi Thurmont, MD

    4
    « Best Western »

    Service was good, room was nice, parking was terrible. Price was not what I was quoted when I book the rooms. I was charged $24 more per night, however, I did not catch the difference until I checked in. Internet was almost non-usable. It would kick you off almost as soon as you got on it.

  • 5
    « very nice place to stay »

    This hotels location is roughly in the middle of the boardwalk of Virginia Beach. Beautiful clean beach with easy access to our hotel. We enjoyed an ocean view from our private balcony. Our room was very clean and quite from the bed to the bathroom no complaints. The staff here are very polite, helpful and professional. the lobby and the entire hotel is clean.

    3
    « It's a room.... »

    We got a deal of $250 per night. We went only to find out that our room was in the property across the street. Eh. Pretty average by that I mean average nothing great. Nice staff but be warned that this is a beach property, food is not that great and parking is a premium.

    5
    « Staff/Management Cared Well for Us! »

    (Appreciated Elijah)who I believe was a manager went of his way to fix the mix up on our room reservation that was made 5 months prior. He was able to put us in a much better quality room as the one we originally had requested had been filled. He was very respectful and did all that he could to make things right for my family and I. I appreciate that kind of service at the Best Western, Thanks to Elijah and a quality crew of staff We will be booking Summer number four, 2017 with Best Western Plus, VA Beach. :) Appreciate all the staff and quality of service at the VA Beach Best Western Plus Hotel, From management to the room cleaning crew they do a fantastic job. Thankyou Best Western for exceeding my expectations! :)

    5
    « LOVE THIS PLACE »

    7th year in a row for my daughter and me. as always great staff clean room and facilities. great location in the middle of the boardwalk. in 7 years only had 1 mishap back 4 years ago since no issues. for this reason and others is why my daughter and I will continue to return to the establishment

    4
    « Beach front hotel right on the boardwalk »

    My husband and I stayed at the Best Western Oceanfront hotel over the 4th of July weekend. When we first got there we didn't realize that the room we booked was actually in another building across the street from the main hotel. The staff at the front desk was helpful and friendly and they were able to move us to the main building for an extra fee. The room was clean and the bed comfortable however the bathroom was very small and there was paint peeling off the walls. And that's really my only complaint about this hotel - it's just not in a great shape. There is some cracking and paint peeling on the walls, it just needs to be fixed up in a few places. The free breakfast was very convenient in the morning but make sure to get there early as the food tends to run out by 9:30am. Overall we had a great time. You really can't beat the location. We could walk from our room and be right on the beach and the boardwalk. If you want chairs and umbrellas for the beach you can rent them for about $40 per day at one of many locations along the beach. There are many places to go out to eat along the boardwalk, anything from sushi to pizza to seafood buffet. The restaurant in the hotel was decent and offered a good quick bite for a lunch right on the beach.

    4
    « Family Vacation »

    The hotel staff was friendly and helpful. The rooms were clean and comfortable, however, the door leading to the balcony needs to be replaced, during a rain storm, the carpet became soaked. The breakfast buffet was very good, with a wide variety to choose from. My family enjoyed the food at the restaurant, it was prepared well and I found it better than the Neptune's Restaurant a block away. KUDOS to the restaurant staff. Well done!

    3
    « Plus »

    Since 2009 I go to Best western ocean front hotels in Virginia Beach. In 2016 visit, the beads were a bit smaller; there were v load noises once anybody opens the balcony sliding doors. Once I booked myself two rooms, the recipients told me I'm eligible for one free night by redeeming my points but I have a surprise that I could not redeem it this visit!!!. I guess overall I did not have fun as it used to be last years!!! Thanks

    3
    « GREAT VIEW BUT NOT SO GOOD ON OTHER THINGS »

    The view was amazing! The front desk staff was awesome and very helpful BUT all the vending machines on every floor were empty of all liquids and it was 100 degrees out. Even asking to have them filled they never were. I asked the maid to clean the room and she never vacuumed or wiped the surfaces off. She gave us fresh towels and made the bed that was it.

    3
    « Great people! »

    I was delighted with the friendliness and helpful personnel -- Jo (housekeeping), and front desk folks Patrick, Jon and Eli! I had mixed feelings about the facility. The oceanfront rooms were small, and the beds really small for sharing. At times the common areas were not pristine, and the breakfast staff seemed stressed out (as I would be under the circumstances!) But the location was great and breakfast was free.

    5
    « Excellent Stay »

    From the very beginning the staff at the hotel was very friendly and helpful in every way. Great location right on the beach. Only wish the weather could have been a little cooler (in the 90s). Will definitely stay here in the future.

  • 4
    « "An awesome 4th" »

    I spent 3 nights at the hotel. The location was perfect with a beautiful view of the ocean. We could see the dolphins from our balcony. We also enjoyed the fireworks from the balcony. The free breakfast was very nice. The staff was very helpful and friendly,especially Matilda (I think that's her name). She's the parking lot attendant. We went out on July 4th for a boat tour and not thinking that it was the 4th and not thinking about our parking spot, when we got back there were no spots anywhere. We stopped and told matilda, she first said we'd have to park in the ally. She knew by looking at my face that I wasn't going to park my new car in an alley. She said wait a minute, she went inside and then came back out and said follow me. She directed us to the front of the hotel and my new car was parked there all night. Thank you so much Matilda. You're the greatest. The room was clean,but small. The bathroom was very small and the shower curtain rod needed to be replaced. The fan in the bathroom was making a terrible noise, but other than that I have no complaints. I would recommend this hotel to friends and family. I will be staying at the Best Western Oceanfront hotel my next visit to va beach.

    5
    « Enjoyed our stay. »

    Rooms were great. Staff was amazing. Every time we saw anyone from the hotel, they were friendly, asked how are stay is going and did we need anything. Plan on coming back because our experience was really good.

    4
    « Guess what! My last review, wouldn't stay here again, well I ate those words! Yes, come and stay here! »

    My first review a couple of years ago, my title " Wouldn't stay here again", well I've eaten those words. My sister is dying of stage 4 colon cancer and she is making memories so she booked this place again. She had planned for us to go too a concert there in VA Beach. Concert was AWESOME! Back to the Best Western, we stayed in room 518! Nice room, mini refrigerator, coffee pot & coffee, hair dryer, ironing board & iron - - - who uses these anymore?, and oceanfront. Our room was clean and all staff were very attentive to any needs we may have had. Outdoor pool was nice and located across the street. We ate in the Restaurant in the hotel for breakfast and had dinner there twice. Breakfast was okay! Dinner both evenings was spot on! Indoor pool still looks cloudy! Overall experience this time was GOOD!

    5
    « Great Stay »

    My family really enjoyed their stay. I definitely would recommend this hotel. It was in a great location. We had an excellent view of the beach. The rooms was very clean and housekeeping was excellent. We plan on reserving rooms for next year vacation.

    3
    « Great view but don't expect much more »

    The view from our room was amazing! Front desk was great at check in. The vending machines on every floor emptied out the first night we were there. Even after asking to have them filled they never were. Parking is very limited. I asked the maid to take care of our room and she never vacuumed it or cleaned the surfaces.

    4
    « Best value in Virginia Beach »

    We stayed at BW oceanfront for 3 Nights end of June 2016. Our room was clean, well appointed, fridge safe, had a great ocean view. Hotel was centrally located on Boardwalk. Free breakfast was average hotel food. Debbie at the front desk was very accommodating, got us in our room early because a thunderstorm was coming. Felicia at the concierge desk recommended some really good restaurants. Price for paid for This hotel was a real value compared to other properties. Only drawback was our room was on the small side. We had a king room on the 6th floor. But the view was great.

    4
    « Clean & Polite »

    This was my first stay at a Best Western Plus. The hotel staff were very courteous and extremely helpful. The check-in process was a breeze. The bar staff was friendly and made you feel at home. The complementary breakfast was fresh and tasty. Hot and cold items were offered. However you were not allowed to take it to your room. Would definitely use this hotel again.

    5
    « Couldn't Ask More out of an oceanfront hotel when on a budget. »

    I spent 5 nights in the Best Western Plus Oceanfront Virginia Beach, and I couldn't be happier to have chosen the hotel. First off, compared to other hotels with an oceanfront view the hotel was right in my wheelhouse for price range. The staff was extremely pleasant upon check in, and the concierge was helpful finding deals for dining around, (although most coupons were already in the Monster Coupon Book). They allowed us to choose which room we preferred based on available options. The room was clean, and had the basic needs met. If you are looking for a 5 star bathroom with a Jacuzzi, sorry this isn't your hotel. -The bathroom was small, but had enough room to do your business and shower. I wasn't there for the bathroom anyway. -The king size bed was comfortable, although all of the pillows weren't necessary. -The balcony was what you'd expect. A great view of the ocean, and a PERFECT view for 4th of July fireworks. The chairs are cheapish plastic and metal, but again, I wasn't expecting high quality chairs. -The mini-fridge can be manipulated to fit pizza boxes, soda cans, wins bottles, and had a freezer for ice cream. -HD tv (even though I wasn't there for the TV) The cleaning staff was very nice, and cleaned thoroughly. The maintenance staff was helpful as well, as my girlfriend accidentally jammed the lock on the door to the balcony, so it would not open. They fixed the door promptly, and were kind about it. Lastly, the breakfast was more than just cereal and milk. Every day they had a hot breakfast with eggs, sausage, and an option of French toast or waffles, and separate areas with lots of food. For what I expected with the price, the hotel was fantastic. I will definitely stay here again. If you are concerned with your budget and just having a comfortable place to stay rather than 5 star everything, I highly recommend. Based on what I expected, and what I got, I give them 5 stars.

    5
    « Fourth of July. Best Western Ocean Front Plus. »

    This hotel was very affordable. Great spot on the beach and had excellent views of the brilliant fireworks. Incredible. Great breakfast. Two pools. Right in the middle of all the action. Loved it. We would stay there anytime. Just a nice family friendly place to be. There are events on Atlantic Ave every evening, musicians playing all over the place and tons of stuff to do. Just nice to listen to the ocean from your balcony while some street musician serenades the boardwalk with his trombone, saxaphone or guitar. Great place to be. Wish I lived there.

    5
    « Great Stay »

    Best Western Plus was a great location, excellent staff and a hearty breakfast. Add on top a great lounge/restaurant. Go see Tammy and Reef! :) The pools (one located indoor, and one across the street) were clean and provided towels. The staff was very friendly and eager to greet us each time we walked in the front door.

  • 5
    « Wonderful Experience!! »

    The hotel is beautiful and worth the great price! The staff is extremely caring and do whatever to accommodate. Jon (I think that's how it's spelled) went above and beyond to help me and my family out. He made sure we were comfortable and for the room we wanted. Even on a busy holiday weekend!!Thanks Jon and Best Western!!!

    5
    « Surprised by the excellent service and food »

    I have stayed at many hotels on vacation, including 5 others in Virginia Beach. This was the best experience as far as food variety for breakfast (which was free) and a very good supper, both taste wise and price wise. Service by the entire staff was rated a 100 out of 100. I can not think of anything to complain about in our 6 night stay. Very nice place and right on the beach.

    5
    « Just what what we needed »

    All staff extremely friendly and helpful. I booked through Priceline and although I thought a beach front room was reserved, it was not. Front desk gave me a free upgrade. This hotel is approximately in the middle of the beach front, making all activities within walking distance. Not in the hub of tourist activities, but that is what we wanted. Just needed quiet time on the beach with my family. Room was clean. Softest towels I have ever used in a hotel. They have an indoor pool and an outside pool.across the street. We have no complaints about the parking. We would book at this hotel again if we return to Virginia Beach. It has available laundry room on second floor. Only complaint is that ice machines are not on every floor, but has elevators so this only a very minor inconvenience.

    5
    « Friendly and kid friendly »

    We had a great experience here from the woman who took our reservation to the check-in staff to the cleaning staff. The room was clean and didn't smell "beachy." It's a good location for families with small children. A bit outside the nightclub scene and close to the beach playground sets. We'll stay here again. Good breakfast!

    5
    « great staff!!! »

    I stayed at the BW Plus for vacation. Dawn and Patrick at the Front Desk were exceptional. Their customer service was excellent, they were friendly, and did everything to help my stay there at the hotel be as comfortable as possible. Antoine in maintenance was also very helpful and kind. He was more than willing to assist me with my room key.

    5
    « Great location, friendly staff, nice experience »

    Nice clean place but gently worn and dated hotel. Not a luxurious or gourmet place but perfect for families. Simply, clean and safe...and fun. Everything you need is here and the continental breakfast is more than continental because they serve hot items every day too. I would easily come back here again, esp with the kids.

    4
    « Great ocean views & friendly, helpful & professional service »

    This hotel is really well located for ocean views and surrounding restaurants. Our room was small but nice with the added bonus of a balcony. We were checked in by Elijah who was great - welcoming, helpful and professional amidst a busy checking in time.

    4
    « Helpful staff, great breakfast, great location »

    This hotel is an older building, and could use some updates, but we really enjoyed our stay. Front desk was very accommodating after some confusion with Priceline. There's definitely some confusion considering the area is called "Virginia Beach Oceanfront" when booking with a third party like Priceline. This hotel has a non-oceanfront building across the street, which Priceline still considers "oceanfront" which it clearly is not. Elijah was very helpful and allowed us to change our reservation (with a nightly upcharge) to an oceanfront room on the 8th floor. View was wonderful...sat on the balcony drinking coffee and watching dozens of dolphins swim along the coast. Location of the hotel is perfect. Just a short walk to restaurants, gift shops (kids loved that Forbes candy store was right across the street) and to Neptune's Park. One of the best complimentary continental breakfasts we've had. Room was clean. Indoor pool was nice for the kids when it rained. Sidenote: stumbled across Farm Fresh Market just up the road. They steamed some shrimp and crab legs for us while we shopped, and we took them back to our room for dinner one night. Wish we'd done it more than once...best crab legs I've had! So good!!!

    5
    « Excellent Service »

    Dawn at the front desk was very helpful with a problem we had at check-in. We talked to her all week when she was there and she is very nice and always has a smile. This hotel is very affordable and very clean. Our stay was great!

    2
    « Just arrived... »

    The parking lot in front of hotel is limited, had to park across the street. The hotel staff greeted us and got us checked in quickly. The rooms are just okay. View from balcony is nice. However, the hotel restaurant is not recommended. The service was horrible. It was dirty and no one would wait on us--several people walked by us, but not one even acknowledged us. We finally had to leave and take our business down the street. We were told by a near by customer that we were not the first ones to get up and leave.

  • 3
    « Dad's Funeral »

    We stayed at this location because we got a great rate. The room was huge, but the space between the beds and walls was very limited and it would have been better to just have a king size bed and a sofa. The tv was a 27" and was at least 25' from the beds making it difficult to see. The bathtub needs upgrading especially the shower. There was a great whirlpool tub in the room which overlooked the beach and there was a balcony as well. A free breakfast came with the room and it was not bad. Parking was scarce with a parking garage across the street with minimal lighting at night. The staff was nice, but in some cases did not know how the hotel ran especially when it came to laundry. Overall it was a good stay.

    5
    « Fantastic accomodations and staff »

    Our family of four vacationed here at the oceanside location. Room was very nice with beautiful view of ocean. Housekeeping did a good job too. Being right on the beach was worth every penny. Cost was reasonable for location and staff was friendly and helpful. We want to give special thanks to Eli at the front desk. We had some trouble with our expedia reservation and he resolved our issue and eased our anxiety over the issue. I hope his employers realize how great he is!! We will be back! Thank you- Argraves family

    5
    « Way to spend a 50th birthday! »

    I booked this room on the oceanfront in anticipation to see the sun rise on the ocean at the start of my 50th birthday! I enjoyed everything about it, from the privacy of the room and balcony, the indoor pool, the proximity to the boardwalk and attractions, and the service overall. I would definitely stay here again in the future.

    5
    « Clean hotel on the beach »

    We had a great stay on a very busy weekend on the beach during the Sand Soccer tournament and the Norfolk Harborfest. We stayed in the annexed portion of the hotel across the street by the pool. The room was clean and the beds were comfortable. It was pretty quiet even with kids playing outside in the pool. Breakfast was provided and was better than at other hotels in this price range. There is parking available which is fantastic since parking is scarce in that area in the summer. I would definitely stay here again

    5
    « Perfect for families »

    This hotel is great for families! The rooms are small but who goes to the beach for a big hotel room?! The room was clean, the beds were comfy, the shower had great water pressure, it was everything we needed in a hotel room. It was perfect for my family of 4. We stayed on the 7th floor which had awesome views! The breakfast offered a lot of variety which is good for picky breakfast eaters. The hotel is close to some of the nicer shops and restaurants and Neptune park. We did not use the outdoor pool (across the road) but it looked nice. The indoor pool appeared clean and was a great alternative for my toddler who needed a break from the sun. The only annoyance was the concierge staff who tried selling us some vacation package when we stopped to ask for directions to a restaurant. Otherwise, friendly and accommodating staff (front desk, breakfast & housekeeping). We will definitely be returning to this hotel for future vacations.

    4
    « Very nice stay »

    Stayed 3 nights at this hotel. Reasonable price. The room = what you've paid for. Which means small and a little bit running down. But it's very clean. Friendly staffs. Good breakfast. Beach is right outside the door. Gorgeous view from deck (worth the extra money). There's additional parking cross street with shade, which is very nice. Kids go out playing on beach a few times during the day. Come back take shows and nap, then go out again. Supper convenient.

    5
    « Great Hotel »

    Convenient to beach and great location. Clean. The reason why we chose this hotel is there are no pets allowed. I liked that we were able to chose the bed size also. Restaurants are within walking distance.

    5
    « Best Value »

    Great clean hotel with decent hot breakfast. Not one complaint. Room was clean and bathroom was clean every day and stocked with nice brand name soaps. Bed is on the firm side with nice pillows though. The heated pool was awesome with jets and the small game room was nice for my son. Best part was the ocean front on top floor and got to watch the ships go by at day/night.

    5
    « Understanding hotel »

    We stayed in this hotel, intending to include our daughter and son in law, who is in the Navy. Due to job related circumstances beyond his control, they were unable to join us. Bookings.com would not refund our second room, but this hotel understood our circumstances and refunded the amount. Service was beyond reproach, considering that the hotel was also hosting beach soccer teams for a tournament that weekend. Highly recommend this location for their service!

    5
    « Thanks to Amanda's great customer services »

    Thanks to Amanda's great customer services, She was a very polite and welcoming front desk young lady. I really enjoyed the breakfast and it was right next to the ocean. I will like to stay at this property again before the summer ends

  • 4
    « Clean hotel, nice staff »

    My family stayed at this hotel for the weekend. It is a clean hotel with nice staff. Rooms are small and could use some renovations but since we spent very little time in the room it wasn't a big deal. If you plan to spend most of your time on the beach or out and about this hotel will do. If you are used to hotel rooms with more space or more luxury this hotel will disappoint you.

    5
    « Beach Road Trip! »

    Best Western plus is a wonderful hotel our son is in a power wheelchair our room was wonderful roll in shower 2 queen beds jacuzzi tub private balcony with a beautiful view of the boardwalk n ocean very spacious are room was perfect for our family maura at the front desk was absolutely wonderful and very helpful all the staff treated us great the food at the seaside grill was very good i cant say enough about what a wonderful experience we had we will definitely go back!

    5
    « Mr M found everything excellent »

    Great staff, great location, reasonable price, parking was easy, great breakfast, great view. The front desk ladies were extremely accommodating and helpful. Room 520 was clean and comfortable. We would definitely go back.

    2
    « Not sure how the TA rating is so high »

    I am stumped as to the higj ratings. This being my first Best Wastern, I can only surmise that expectations are set very low and then you're pleased when it's not that bad. First day, room balcony full of poop, door not flush - can see light into hall to an extent that makes me worry what I'll hear tonight. Room very worn down. Carpet dirty and stained. Wishing I had booked another hotel. On the plus side, the room rate was a decent for a fully booked beach weekend.

    4
    « Clean and Comfortable »

    I stayed in the building across the street from the main hotel. The suite was large and comfortable. The bed was comfortable and everything was clean and in working order. The breakfast was acceptable considering the number of people they were serving every morning. I will stay here again.

    5
    « Excellent Hotel! »

    Best Western Plus VA Beach is a great hotel in a fantastic location! The staff is friendly and goes out to their way to make your stay is enjoyable and exceeds your expectations in every way! Don't hesitate to book this hotel for either business or leisure, you'll be very glad you did!

    5
    « we had a very relaxing trip and everyone was quite friendly. »

    the hotel was an older one but very clean. The food was good and the staff was very helpful. It was in a good location close to all the fun! I would go again and I would recommend it to my friends. We stayed 3 nights and had great weather. If the weather was not sunny I think we would have found something to do as there is fun for any weather!

    5
    « Nice Property, Friendly Staff »

    My husband and two children stayed here we were pleased to be right on the beach and to be able to enjoy a nice free breakfast every morning We also enjoyed the nice accommodating staff and the indoor pool

    4
    « Patriotic Festival Weekend »

    Room was very clean, bathroom kind of small. Front Desk Personnel were great. Concierge was actually person that worked for timeshare booking firm. Very nice but tried send us on a 90 min tour. View was awesome. Free breakfast was what you expect when the use the term "free" had great weekend. Btw bed was Very confortable.

    5
    « Love our stay »

    We totally enjoyed our stay. We left saying what a great hotel that was. We looked at other hotels in the area but for the price- we got the most amenities. It was nice to be right on the boardwalk but you didnt feel bothered by the noise of people walking by. We will stay there again

  • 5
    « Best vacation ever »

    We stayed here over Memorial Day weekend 2016. Staff was friendly and efficient. Check-In and Check-out were hassle free! Rooms were clean with a beautiful view of the ocean. You never have to move your car because they have an excellent restaurant right in the hotel and a souvenir shop accross the street. Literally steps from the sand! LOVE this place. Hope to be back soon!!!

    4
    « Another pleasurable stay for the Andersons »

    This was our second time staying here. The lodging & services are great. Would have given this the highest rating if the hotel had a pool and hot tub. We enjoy the ocean, walking the board walk & the very friendly staff. Especially Evone (Bebon). She is very friendly & helpful to everyone having breakfast. She is a delight to be around. Looking forward to seeing her next year when we visit.

    5
    « Restaurant is the best »

    We always stay at the Best Western 2809 Atlantic. One evening we decided to eat at the outside restaurant! What a great surprise. We had a few cold drinks and appetizers. The portions were HUGE. The only problem is we had to leave the next day and will have to wait until our next vacation to eat there again!

    5
    « Fantastic stay »

    Fantastic stay, home away from home. Very friendly and attentive to our needs. Betty was amazing!! She was very sweet and took care of our needs in a timely manner. Carter was amazing and helped us with our room. When we had an issue he was there to help.

    5
    « Maura and Patrick »

    I want to give a biggg shout out to Patrick and Maura. We originally planned to stay at another hotel but when we got to our paid room...everything that we requested was not in place not even the pool to include AAA discounts. I'm livid because I drove 5 hours and it is memorial day weekend..everything was booked...so best western plus had everything we needed for the weekend and more and also at a better price...Patrick and Maura at the front desk were so very nice and really showed us great hospitality..we will be staying again.

    4
    « Clean, close »

    I was in town for a wedding and family lived 3 blocks away. The beach is beautiful from any level of the hotel but I did not do any beach activities but the place was always busy. Will go again when I have time for real leisure

    5
    « Nice stay! »

    Thanks for a great hotel in Virginia Beach. We really enjoined the good and clean room, the pool and it was so close to the beach. The breakfast was the best one ever, thanks! Nice staff everywhere. Clean areas. Will stay here next time in VB! ??

    5
    « Amazing views with awesome rate! »

    I did a lot of research before staying here. The reviews left by others were spot on. This is a very nice place! I didn't want to sink a bunch of money into a hotel, I would rather spend my money on activities and other things. This hotel may not be the most high end of motels but it is very clean and right on the beach with breath taking views. I can't say enough about how we were treated here. Everyone has been so nice and helpful especially Patrick at the front desk. He is the most down to earth most informative person that has helped us and laughed with us every evening. This place and people are an absolute 10+. I would recommend anyone to stay here.

    5
    « What a great Experience »

    I booked this hotel through expedia because I had a bad experience at another hotel and had to leave it was the worse. When I arrived at the bestwestern I walked in to a fight about who was going to wait on me fst ( Ithought That was so amazing) Patrick at the front desk asked why we were here and when I said it was my Birthday he imediately asked his supervisor Dawn if he could upgrade me to oceanfront because I was across the street( luckily they had openings ) They made me feel so special on my day and everytime I saw Patrick or Dawn they spoke and asked how I was doing and if I was enjoying myself . They were very proffeassional and I cant wait to return to my new family at bestwestern

    5
    « Great stay! »

    I've stayed at this hotel twice. This is a great oceanfront location for a great price. We stayed on the top floor (8) and had a great view this time. The breakfast was good and the dining area faces the ocean. Patrick checked us in at the front desk and was extremely nice throughout our stay. If we passed the desk, he always asked if everything was going well during our stay. Nice and clean! I definitely recommend this hotel and will be a return customer again and again.

  • 1
    « Crappy hotel in a great location »

    I was disappointed the second I walked into the lobby. The front desk agents were not welcoming, especially the one who checked me in. The lobby looked old and not well maintained, the room is worn-out and had a very bad smell coming all the way from the hallway. If they don't have the money for a renovation, they should at least change the carpets. Breakfast was disgusting. We only ate there once and the next morning we decided to go out to eat. Breakfast attendants did not look happy to be there! In general, I think the entire hotel staff is unhappy and it reflects in the way they treat their guests. The only good thing about this hotel is the location and the view. It is not worth the price I paid!!!!

    4
    « Great price for ocean front! »

    With most ocean front hotels charging double of BW, we thought we'd give this hotel a try based on the reviews. We stayed in room 518 and had a great view of the ocean. The rooms were basic but comfortable. No hair dryer and super cheap toiletries for those of you considering using what the hotel offers. Beds were comfortable, lots of pillows, temp control was fine. We did not use the indoor pool but families should note that the outdoor pool is across the street. Breakfast was disappointing but no one should expect gourmet meals from a budget hotel. Parking is sparse but there is free garage parking across the street that takes 2 minutes. Great customer service and friendly employees. Location is worth 4 stars alone-convenient to Neptune park and great shops & restaurants. I would definitely stay here again.

    2
    « Not a great stay »

    This hotel was no up to Best Western standards in our opinion.. The rooms are very small, water pressure wasn't great. No Cable service 2 out of the three nights. Staff didn't seem to care. We only stayed there because we stayed there when our daughter graduated HS so took her back when she graduated with her masters. We were not very happy and will not be going back to this Best Western

    5
    « Best Western Plus »

    The front desk service made us loyal customers to Best Western. My wife booked through Priceline.., HUGE MISTAKE. They corrected the problem with great care and compassion. Thank you Colin, Shay and Mike.

    4
    « Review »

    The room was a little small for two double beds. One of the beds was too close to the heating system which made it uncomfortable to sleep. Everything else about the room and hotel was excellent, very clean, friendly staff and a very good breakfast.

    5
    « Great view »

    this is a great value hotel if you want an ocean view - the hotel is located near everything you could want & the staff is very nice & accommodating plus free breakfast!! The only negative is the hotel outdoor pool is across the street on the road - they do have an indoor pool in the main hotel though

    5
    « Loved it!! »

    Great hotel. Staff is knowledgeable, friendly and very helpful. Room was clean with lots of fluffy towels. Breakfast had lots of choices and very tasty. The hotel's restaurant staff was also great. Would definitely stay here again when in Virginia Beach!!

    5
    « Thank you »

    Had a wonderful vacation. Room was always clean.Very friendly staff, knowledgeable of the area. Will definitely refer friend friend's and coworkers to this location. Our view was divine, the kids were never bored or inside the room very much for that matter.

    4
    « Nice stay once again in VA Beach »

    Have enjoyed our stay at the Best Western Plus twice now. Very friendly staff. So kind and helpful. Always speak to you in the hallways and around the hotel. Rates were great! Loved the ocean front room and the private balcony. Woke up to a brign and beautiful sun each morning! Didn't seem to have a working fan in our bathroom or the bathroom for our other room. Have suggested the hotel look into it.

    2
    « Stay somewhere else »

    Disappointed in the lack of cleanliness of the room! Night stand had visible sticky substances on it. Dust balls accumulated around vent in bathroom. At a glance, the room looked clean, but up close, it was obvious that housekeeping does a very quick vacuum and changing of sheets. Breakfast was inedible, worst of all the hotels I have ever visited! I know they say it's a "free" breakfast, but let's be honest, it is included in the price! Beautiful balcony view, but all oceanfront hotels have that view, so do yourself a solid and stay somewhere else!

  • 5
    « Very clean; excellent staff »

    Stayed during the Beach Music Weekend; the hotel was fully booked; however, everything was very clean and staff was extremely pleasant. The amenities that the hotel offers is great - free breakfast, indoor/outdoor pools, fitness room & free internet access. All of the rooms were oceanfront (NOTE: they have another building across the street that isn't).

    5
    « Ms. Tutwiler »

    I first got to the Best Western plus and I was directed across the street which wasn't comfortable to me. I was instantly greater by Dawn took my concern seriously. She offered me a room on the first floor for only $11 extra. Because I paid on hotels.com she wasn't able to charge my card but she did allow me and my friend to stay on the ocean front side. Thanks to her she had an amazing trip and I'll never forget how she took care of us. Thanks so much Dawn!!

    3
    « Great Location for Shamrock Race Weekend »

    Location: - 28th Street & Atlantic. - This hotel is right by the finish line of the Shamrock Marathon (and Half and 8K). Our balcony overlooked the finish line and beer tent. - Note: For non-racers, loud music can be heard as early as 6:30 AM. Also, some roads are closed at certain times during the race weekend so please check into this. - Can hear ocean waves when it's quiet at night, even with the doors closed---lulling & peaceful. - Extra parking lot across the street, small parking lot on site. Room: - As far as I could tell, all rooms have an ocean view. - Small firm beds (full? queen? --- hard to tell, felt small for 2 people). Really soft pillows. - TINY bathroom. Misc: - Indoor heated pool, attached Jacuzzi. - Basic workout room. - Restaurant in hotel. Complimentary breakfast very good, with eggs, sausage, bread items, cereal. - Waitress Evone was a delight to talk to. She gave us and other racers words of encouragement. She was very engaging even to our kids. She represents the hotel very positively. Will stay again for the location & Evone!

    5
    « Amazing staff!! »

    We were checked in by Colin and Amanda. The two of them went out of there way to accommodate us and help us sort out our spur of the moment, last min trip to the beach complications!!! They not only met the expectations for friendly and professional service but blew those expectations out of the water! I can not say enough!!! Thank you two for making our last min 16th anniversary trip to the beach happen! If you appreciate staying where the staff bends over backwards to take care of you and does it with sincere pleasure and genuine care...book now!

    5
    « Best only begins to say how great my stay was! »

    From the minute I stepped up to the reservation counter to the time I departed we were treated like family. You know the kind of family that bends over backwards when you go to visit! Lisa, Amanda, Cheryl & Rod made our stay the BEST they could possibly do!!! The room was clean, the bed was sooo comfortable & the staff were Superb! what mor could a guest ask for? But incase you do have other needs the staff at this hotel will see to it that they fill those needs!!! I will always stay at this hotel from now on & so should you!

    5
    « A pleasant surprise »

    We spend every year in Va. Beach for our anniversary since we met there almost 44 years ago and have been together since. I am a rewards member with Best Western so decided on staying at one of the beach front properties.. we got a good last minute deal on this for one night through the Rewards site .. we will definitely stay again. Everyone went out of their way to make us comfortable and the breakfast was great.. along with the young woman who so graciously and happily served us. Highly, highly recommend this hotel.

    3
    « Bored »

    Overall the hotel is nice, pool was ok, parking was good, breakfast in the morning was busy lots of people in a little space. Eggs were so-so they need to add bacon to the menu. Front desk assistant Elijah gets the BZ (that's a navy term for good job). He was very courteous and professional at all times.

    5
    « Perfect Location »

    This is an older Hotel with some minor flaws that can really be over looked. Our room was VERY clean including the bathroom. We had a 7th floor ocean front room with a very nice balcony. The location is perfect and the staff is the BEST by far. After we made our way up to our room we noticed there was no remote for the tv. After a quick call to the desk and a wait of only about 2 minutes we had a remote. The service man that brought it up was very friendly and announced himself after knocking. That is a plus! The staff at the front desk, Patrick & Robin they went above and beyond to make sure our stay was just as we expected. To be greeted every time we entered and exited the hotel let me know that they are very aware of every one and everything going on in and around the hotel. I can not forget Carol in the dining area for breakfast. She was just so very friendly and on top of her job. She too did everything possible to ensure the breakfast area was clean, full and fresh for every guest. Conversation with her was just so refreshing for my daughter and I. It is not often that hotel workers have the time to chat with guests but she made time. I will be booking this hotel again next year for mine and my daughter's yearly trip.

    4
    « Location is perfect »

    This is an older property that is well maintained pretty much what you expect from a Best Western Plus, hot breakfast is in the hotel restaurant during our stay hot items were eggs, sausage and potatoes along with the usual cereal and pastries, unfortunately the weather was very stormy and we wanted to check out a day early, this was not a problem as Debbie and Lisa assured me there would not be a cancellation fee, this is what I consider treating the customer right, this is a great choice in Virginia Beach for a mid price hotel that gives you value!

    5
    « Go place to stay in VA Beach VA but watch your dates »

    I enjoyed this hotel. Limited parking in front of hotel and buses also park there. Parking garage for hotel only across the street and that worked ok for me. Check in was a pleasure with Cheryl. Smiling and happy and she found a cart for me. Every time I went through lobby and she was there, I got a warm smile as asked if all was ok. My room was on the 8th floor with 2 double beds and oceanfront. Had a nice balcony with 2 chairs and small table. Room and bathroom were very clean and had a small refrigerator and microwave. Room also had a chair and footrest to relax inside or watch tv. Room was very quiet with door closed. Weather was nice and I left it open to enjoy the sound of the waves. A common problem at most hotels is lack of luggage carts in the morning. I did have to carry my luggage down but was allowed to park my car out front. Debi worked the desk and I mentioned the breakfast room was crowded and I only got hot water for tea. She handed me a Grag n Go sack with a snack bar, piece of fruit, and water. I am not a big breakfast person and this worked great. I was on a schedule that morning. Breakfast was good on other mornings and less crowded. There were several travel buses out front on Friday morning I had dinner one night at bar at hotel and food was very good. Bartender was a lot of fun. I used the exercise room and it was clean and well equipped. Had a tv. Indoor pool but did not use it. Large beach at hotel that was groomed. There was a boardwalk along the beach and also a bicycle path. Not sure about beach chairs or rentals. Good internet service in my room. I would caution you to watch dates of activities in that area of Virginia Beach. I left on Friday morning and it was an annual college weekend with thousands of students coming in. I would assume the hotel and area are very busy in the summer. For my April weekday stay, I was very pleased. Will stay here again.

  • 5
    « Virginia Beach Stay »

    The staff is friendly and very helpful. The room was comfortable with a balcony overlooking the sea and everywhere we went was neat and clean. Excellent breakfast food and staff.The location is good for the beach and the amenities around the hotel.

    5
    « Fantastic Hotel »

    This is an awesome Best Western with clean rooms, great ocean view, great breakfast buffet, and a staff of outstanding employees. Wish I knew all their names but Patrick, Amanda, & Angie are especially helpful with best local food and things to do. This will be my first choice in Virginia Beach! 5 star service at a Best Western! Great job guys!

    4
    « Quiet, just what we asked for! »

    Quiet, up high nice view of the ocean. Clean, good staff. Good central location . Lisa and Debbie did everything to make our stay enjoyable, very competent and pleasant. We would definitely come back!

    4
    « Mr and Mrs evans »

    The room was nice. Didn't like the bathroom, time you walk in the room. No privcacy to take a wash up. Time you open the door, the maid is there. You can hear everyone's conversation. The desk clerks was awesome people. The maids were outstanding and friendly. The kicten commited was very gracefully and took care of us with a smile. I love my stay. Just Chang the bathroom layout. I will be back.

    3
    « OK, but not very clean. WI-FI so slow and nearly unusable »

    Car parking across the street. There were 3 buses parked at hotel, but staff managed that OK. Good view of the ocean from our 6th floor balcony. Very small bathroom. Very friendly staff for the included breakfast. Restaurant closed after breakfast and no coffee available in lobby.

    5
    « An Unexpected, and Affordable Gem »

    My husband and I planned to drive to Savannah, but changed course at Richmond and headed for the beach. I was looking for pet friendly hotels and serendipitously saw this one's reviews. Our stay couldn't have been better. A room with a private patio on the beach, that was large, comfortable, immaculate and came with an amazing view and free parking! Tamesha, Dasha and Katrina at the front desk, Trixie who was in charge of the complimentary breakfast,and Joe, the gen'l manager, all helped us to have a wonderful stay, by recommending restaurants (CaptainRazzy's) and helping with travel directions. We will definitely come back family and friends. The area has a lot offer. The Norfolk-Portsmouth area has something for everyone.

    5
    « Vacation getaway »

    We had a great stay, it was the perfect location and we loved the beach. The staff was wonderful and we will recommend this hotel to others. The only thing that stuck out was the size of the bathrooms but overall it was a great stay and we hadve no complaints.

    4
    « Great Last Minute getaway! »

    The hotel staff were all on there game! Incredibly friendly and quick. Lounge was great as well, small and quiet which is what I like, Ben the Bartender could make ANYONE smile and had an incredible way of making folks smile and bringing them out of their shell. Dinner also was great, the Delmonico cooked perfectly! Rooms were VERY clean as we all commented when we walked into our rooms at how clean it smelled. Pool was well kept as well. Overall Id give it a solid 9/10 for everything together!

    5
    « Nice hotel on the ocean »

    Very reasonably priced hotel on the ocean. We had a nice room with a balcony overlooking the ocean. We were able to see dolphin and a whale right from the room. Good breakfast with a nice variety every day.

    3
    « Good value and beautiful location »

    We stayed here in May of 2015. The rooms were adequate although the bathrooms were quite small and outdated. But who spends that much time in there anyway? The balcony was fantastic - we had our own private "bird ballet" everyday - watching the gulls play on the wind currents just beyond our reach. We were able to sit on the balcony and watch the ships come and go - it was lovely. The room was not overly large, but it was comfortable and clean. The restaurant downstairs was average - that's where the complimentary breakfast was served and it was good. They didn't have cranberry juice, but when asked one of the staff went and found me some. The location was great as there was so much within walking distance - including Tautogs which is our favorite place to eat dinner while in Virginia Beach. The staff was courteous, efficient and friendly.

  • 3
    « Clean but needs a little more TLC. »

    The sheets are clean. That's a big deal. The rooms are a little on the small side and only double beds available for families to consider. The room gets tight quick. The bathroom is also very small. They have updated many things but have a little ways to go. The breakfast area is dated and the cooked food was mostly instant products. Overall for a clean place and a little cheaper than the other hotels it worked for a couple of nights.

    5
    « A great property! »

    We always use this property when visiting Virginia Beach with our groups. They really go above and beyond to make everyone feel special! The sales team is incredible. They always get right back to us with questions we might have and they're there to greet our groups no matter what time we arrive with a smile. The entire staff always goes the extra mile! For me, this is an award winning property!

    5
    « Kiwi Ben »

    Went to the hotel bar for a drink and was not disappointed. The bartender (Kiwi Ben) was awesome. Drinks were on point and he kept my husband and I laughing all night. Will definitely return!! Hotel was nice, very accommodating!!

    5
    « Kiwi Ben and Earthquakes »

    The hotel is located in an excellent location right on The Virginia Beach Boardwalk. The bartender, Kiwi Ben, made our stay and our experience at the hotel worthwhile. Ask him about naming earthquakes. The food at the Shoreline grill is excellent and I would definitely stay here again.

    5
    « Bartender of the year »

    Great location right on the beach. The bartender Kiwi Ben was very entertaining. He told us all about his life in Australia and tales from down under. I would recommend this place to anyone that is looking for a place to stay and good location.

    4
    « Best Western Plus Oceanfront »

    The hotel was very nice, with a great view of the beach. The staff was very friendly and helpful, especially Evone in the dining room at breakfast, who was extremely nice and friendly and was always in motion making sure everyone had a great breakfast.

    5
    « love virginia beach »

    Great cozy place to stay. love the indoor pool for rainy beach days as well. Also great breakfast and then take a stroll down the beachfront and take in the sites. Great night life and wonderful little shops are just a stones throw away.

    3
    « Very dissapointed »

    Very disappointed, room not clean, dirty floor and patio, old bathroom and loose ceiling tiles, old coffee maker and foul smell around the elevators. Internet went in and out, hard to do business. Poor layout, dirty patio

    4
    « Best Western OceanFront Virginia Beach »

    staff was great, very friendly and helpful. The room was kind of small but super clean. Our trip there was a lot of noise at night and construction going on during the day. We had to change rooms due to the noise at nigh, my husband could not sleep. The daily breakfast is boring, no variety. Bland scrambled eggs and greasy sausage and dried up french toast sticks. Would have been better if they offered more since we stayed a whole week. We also had to evacuate twice in the same night because the fire alarms kept going off for no reason. That was really annoying and the hotel would not give us any discount on our room for the inconvenience. Overall though it is a pretty nice place even though the rooms are really small, no room to move around in the bathrooms. The ocean view is great and the location is good too, walking distance to many places.

    4
    « Breakfast -- Smile On Your Face »

    Great location right on the beach, a bit above average room. But the best part of our visit was Evone, who makes sure breakfast is right and who puts a smile on the face of everyone she encounters. If you go, say Hello to her!

  • 4
    « Relaxing get away »

    Service for breakfast was incredible thanks to a great lady who went overboard to help make us feel welcome. We forgot her name and she even gave us her card. It was an unusual name we thought we would remember. The weather was unseasonably warm and the balcony was a great place to relax and watch all the activity. The man at the front desk from Delaware and his staff were great in guiding us down memory lane. Ice machines and vending machines were not working on every floor. Parking close was difficult with a truck.

    5
    « Fun! »

    Tammy was the best! I think she was the restaurant manager. The nachos were PHENOMENAl, and I'm from NM. We had a blast walking the beach and marveling at Neptune. She was tolerant of my enthusiasm, stimulated by the bottle of Upper Shirley Plantation wine (yum) we drank to toast our bucket list trip. Virginia IS for lovers!??

    4
    « Coming back next year! »

    Easily accessed and affordable. Staff was helpful, room was clean. Had a great view of the ocean. Within walking distant to shops and restaurants. It was a first time at staying at a Best Western and we will come back next year!

    4
    « Great room on the beach »

    We had a lovely stay in an ocean view room. It was clean and comfortable and had all of the standard amenities. We could see all of the activities on the beach and the boardwalk. The staff was friendly and helpful which made for a great trip.

    5
    « First-timer at Best Western »

    This was my first time to use Best Western Plus to book our stay in Virginia Beach. We go there at least twice a year for family outings or just to celebrate a birthday or have out-of-towner or overseas guests coming for a visit. For this first time-stay it was totally enjoyable! We had excellent service from the front desk to the breakfast table!

    5
    « Awesome »

    After having to leave a competitors hotel next door at 11:30 pm arrived at this little oasis in VA Beach. This hotel was beautiful and clean. The front end staff was very friendly and went out of their way to assist my wife and I after out disappointment elsewhere. The rooms were plenty roomy and all the amenities were clean and functional. The hotel is right on the beach and did not suffer from poor housecleaning. This is a must stay place for a trip to the VA Beach oceanfront.

    5
    « Breakfast Staff »

    My wife and I were staying for one night and we were down stairs getting our free breakfast. One of the staff, Evone, was very busy attending to peoples needs, checking this, cleaning messes and interacting with guests. She was wearing a badge that said "I'm a 10". Based on the way she was treating everyone I told her she should cover up the "10" and fill in "11". She is a treasure that I hope you appreciate.

    5
    « Great Staff that puts up with so much! »

    We stayed at the Best Western, Virginia Beach from Friday March 25th and checked out this morning. The housekeeper we had whose name was Danielle was super. She really made our stay. The room was nice and clean and was perfect for our family of three. The free breakfast was an added bonus and Evone in the breakfast room was a hoot. However, on Sunday night the fire alarm went off at 3:30am and we had to exit the building and about 25 min later when we were just getting ready to come back in the alarm went off again. Was it an inconvenience yes but did it ruin everything about our trip no. The next day around 1:00 the alarm went off again because a child pulled the fire alarm, which I have to say the hotel has no control over. But the point I want to make is that the abuse the staff took after the child pulled the alarm was unbelievable. As I made my way through the lobby I could not believe the comments some guests were making to the staff. It seemed some guests wanted to take advantage of the situation and demand discounts and free nights. I witnessed the girl who had checked us in named Lisa handle the situation so much better than I would have. The Fire Department finally came through the lobby with the little boy who had pulled the alarm and things seemed to settle after that. I have a greater respect for people who work in hotels now and especially this staff who I think handled themselves very professional

    5
    « Great staff »

    Theresa alvarescha was a great friendly housekeeper. Debbie at the front desk was extra friendly and always willing to help out. We appreciated their friendliness during the holiday season when they should be home with their famies.

    4
    « best western »

    Very good hotel, my only criticism is that the beds were not comfortable. I woke up with a backache both days I stayed there. Other than the mattresses the stay was enjoyable, the staff was excellent and the hotel was clean.

  • 5
    « Great for the family »

    Rooms have been upgraded some from last years visit with a new lounge chair added which was very comfy. My nephew said he it was so nice he would sleep on it instead of the bed. Overall experience was great! Love this place! Kids love this place especially because there is a Sweet Frog across the street and there is a indoor pool.

    5
    « Great job »

    Incredible place and great price. Everyone is willing to help and I couldn't come up with a problem they couldn't solve. The bar/ restaurant is really good with very knowledgeable bartenders give it your best shot trying to order a drink they don't know.

    2
    « Best location for Shamrock race weekend (right at the finish line), but otherwise I wouldn't stay there »

    If you're coming to Virginia Beach for Shamrock, this is the most convenient hotel to the finish line and post-race party. This is particularly important if you're cold and wet after the race, which is always a possibility in March, or if you like to avoid portipottis. It's about a mile from the starting line so easily walkable. My room was fine - small but with a wonderful view and a small balcony overlooking the beach and boardwalk (and the finish line and party tent). The door to the balcony did not close tightly and periodically rattled in the wind, there was peeling paint in the very small bathroom, and the water pressure was very poor. The beds were okay - nothing special but I didn't have any problem sleeping. It was nice to have a frig in the room. The toilet became stopped up during my stay, which was a bit of a hassle, but they fixed it promptly once I called. Twice my key card stopped working and I had to go to the front desk to have them re-program it, which was a hassle since I was on the 8th floor and the elevators were slow. Had this happened at the wrong time (like right before the race), it would have been devastating. The staff were not particularly friendly or helpful. The parking lot next to the main building is pretty small, but there's a parking deck across the street, although I wouldn't want to try to park a large car in it because the spaces are small and there are very tight turns leading to the upper floors. I didn't use the pool or workout room, but they both looked nice. The workout room was large and appeared to be well-equipped. The restaurant food was mediocre.

    5
    « Always a pleasant stay »

    We always stay at this hotel for the Shamrock Marathon/Half/8K weekend in March. It is located at the finish line and party tent. The breakfast buffet has a great selection and they never run out of food or let it get cold. The restaurant also serves lunch and dinner, with a menu that has something for everybody. The staff is friendly and always says hello. We also like the fact that many restaurants and shops are within walking distance, so you don't have to move your car once you check in - unless you want to!

    5
    « Great choice for Yuengling Shamrock weekend »

    The best location with excellent amenities. Easy parking, check-in and out - breakfast buffet and oceanfront view. Staff is professional and friendly. Rooms are a little on the small side, but pool, refrigerator and microwave give you all you need. Wouldn't consider anywhere else.

    2
    « Good for what we needed »

    My husband, best friend, and I stayed in one of these rooms for one night before running the Shamrock half marathon. It was excellent because it was basically at the finish line. The rate was very low and it came with continental breakfast. Everything seemed clean which we appreciated. We stayed in a "Queen suite" which supposedly had a queen bed and a sitting area. This suite was not in the main building. We were in a separate building by the pool and parking deck. This didn't really bother us though. The suite was actually fairly spacious and my friend used the love seat as a play to lay his head for the night. The bathroom was clean and there was a little kitchenette. However, the bed was definitely not queen sized. It was absolutely a full sized bed and although we had our thermostat set to 72, the temperature never got above 66 and the radiator made terrible noises all night. Even though there were black out curtains there was a bright light right next to the window next to the bed which was distracting throughout the night. Also, we visited the hotel bar the day before and were severely put off by the bartender Kiwi Ben. He wouldn't stop talking, interrupting our conversation. And he was usually interrupting with an offensive joke. At one point he asked if we were professional nurses the way we have been nursing our drinks (we really weren't nursing them, but if we were then that's our business) and as a matter of fact, we are nurses so we told him so. He also made jokes against women (I'm a woman) and people who come into the bar with different accents and how it makes his ears bleed. It felt like he was constantly asking us to spend more money in the bar when we just wanted one drink and an appetizer. He overheard us talking about where an Italian restaurant is so we could carb load and he tried to sell us their restaurant's pasta. When we declined and asked him if he knew any Italian places nearby, he did not volunteer any info and continued to try to sell us their pasta. All in all, our trip was fine. The suite was big enough for the three of us and it was all clean. We did have to pay half a day for late check out which was annoying since I'm very certain this time of year there aren't many people checking in on a Sunday. But that's how it goes sometimes. Ok budget hotel for our needs.

    4
    « Great location and price! »

    I stay at the oceanfront every year for the Shamrock sportsfest. Unfortunately my usual hotel was too expensive and they increased the minimum night stay. I looked around at several hotels and this hotel came up and the price was perfect. The kids loved the indoor pool (heated), breakfast and wifi (all included). Check in was easy and the location was PERFECT for the weekend. The hotel was full that weekend we stayed, but honestly didn't feel full at all. The folks who worked the breakfast were fantastic and very accommodating to us runners (in need of peanut butter). The hotel staff even gave us trash bags for Sunday's race. Parking is tight, but comes with the location. The bathroom seemed small, but we made do. The toilet and shower were in one room and the sink was separate to the bathroom. Room came with a microwave and nice size mini fridge. Our stay was well worth if not more what we paid for. Plus...we could bribe our kids with Sweet Frog at the end of the weekend. We hope to stay at this hotel again next year-and bring several other friends with us! Thank you to the breakfast staff and the front desk!!

    3
    « All about location »

    The staff is very helpful, friendly, and attentive. The location is absolutely perfect (especially those running the Shamrock races in March). For those two reasons alone I would stay here again when we run next year's race. However, the quality of the actual room and hotel was not good. Our sink was clogged, the appliances, furniture and fixtures are very old, hairs (not our own) on the counter and carpet, general dinge, dirt & dust everywhere.... The bed was very comfortable, but I'm thinking that may have more to do with exhaustion after the races than comfort.

    4
    « Friendliess People »

    We went to Va beach for an overnight stay. We obviously chose the wrong weekend because it was super cold. But the hospitality in the hotel was warm. Everyone at this hotel was extremely nice. Evone in the restaurant was very nice to us. She was warm and welcoming. We did not pass a single person that did not speak friendly. The hotel view was great. The room was very clean. I was well satisfied.

    5
    « Perfect location »

    View of the ocean was great Watching sunrise was fun All the staff was so friendly and helpful especially Evonne in the breakfast room. We found it to be very clean. The balcony was perfect for late afternoon as it was well shaded and cool. The indoor pool was kept at a nice temperature for enjoying a swim.

  • 5
    « Love them!! »

    This hotel is home away from home. Dawn is great and she takes care of my reservations and making sure I get my points. Lisa and Debbie are lots of fun at check in and very professional. They are always in a good mood with a smile and very helpful

    5
    « Relaxing! »

    The entire staff and facility were remarkable! The breakfast bar was delicious~ lots of variety. Enjoyed the heated pool while we were there and had lots of fun! The Oceanfront view to the room was spectacular. I videotaped the sunrise from the balcony one morning...so beautiful!

    3
    « Room was clean- all decor just old and worn »

    Hotel is right on the ocean so it's view is lovely. Price is ok too. Breakfast area is a bit dirty looking, but room itself ok for a couple of nights stay. Just a basic hotel, no frills, but ok value. It's a shame there isn't any seating outside the breakfast area for nice mornings.

    5
    « Great getaway »

    Excellent hotel right on the beach with a friendly staff. The rooms were clean and the beds were extremely comfortable. Many venues in the area not to mention a beautiful sandy beach. The indoor heated pool was extremely enjoyable since were stayed during the month of March.

    3
    « Cheap and Clean »

    If you want a spotless ocean front cheap hotel, this is it. I stay in hotels--generally expensive ones when my company foots the bill--but when my husband and I heard the weather at the beach was going to be in the mid-80's and we hadn't budgeted for a night away, we took up this groupon deal for one night at $80. Perfect. This hotel doesn't pretend to be anything other than cheap and clean, and truly sitting on the 8th floor balcony overlooking the ocean, nothing else mattered. We could walk to great restaurants, get cheap appetizers and honestly, the whole weekend was hotel and food was less than $110 split between the two of us. GREAT. The breakfast was horrible, but really, so what. There was the ocean, coffee, and a pastry. We asked for a room as high as we could get and they first gave us a 2nd floor room and when they moved us up they put us right next to the elevator (uhhh, really???), but still, the ocean...the balcony, the boardwalk. So what to anything else.

    3
    « Okay »

    Both Front desk agents were watching a video on a cell phone. When exiting the elevator there was a chemical spray bottle laying in the middle of the hallway. Shower rod was loose on wall. No ashtray on balcony for smokers to place their cigarette butts in. Room was cleaned but lacking in some areas.

    3
    « Average hotel »

    Rooms are average. Location is great because it is overlooking the beach. But if you're unfortunate, sometimes you will be checked-in on the extended part of the hotel which is across the street. There are two swimming pools, one is indoor and the other one is outdoor and is across the street. Both are quite small. Elevators also don't work properly sometimes.

    3
    « Not too bad »

    The hotel staff was outstanding and very helpful whenever a problem arose. The view was breathtaking and we slept with the balcony door opened all night. The sound of the ocean helped to put us to sleep, it was wonderful. The room was very small and were just O.K. They were clean and since it was just myself and my husband it was doable. Overall it would have been an wonderful time had the "free breakfast:" not had been so awful.. The eggs were very cold and rubbery, not many choices and the staff was the worst. One attendant was sweeping a rug with a broom around all the food kicking up dust and dirt.......disgusting. I also picked up two disposable cups by accident and the attendant grabbed my cups to pull them apart right out of my hands.....big no no. my children don't even grab anything that I am going to put in my mouth. When I made a comment about how rude it was to touch peoples food or anything they were going to put in their mouth the attendant made a rude remark. That is not done where I come from. Although most of the stay was not too bad the rude attendants in the '"free" breakfast dining room will be my last memory which is too bad.

    5
    « Gorgeous view »

    Everything was top notch. Great place to stay on 28th St with easy access to the beach, boardwalk and local restaurants. We saw dolphins and a spectacular sunrise right from our balcony. Breakfast was well done with many choices. Would like to stay here again. Price very reasonable for a Monday in March. Only negative would be the jets flying over around 9 pm from local airbase.

    5
    « GREAT WINTER STAY »

    We wanted to get away for a winter break and chose this hotel. The rooms are clean and the staff is very nice. Jo our housekeeper is very good and seems to like her job. The ocean view was so nice to wake up to in the morning. The breakfast was nice wish they had large bagels. Otherwise it still plenty. The indoor pool was nice and warm. They were doing some renovations but it was on the other side of the hotel. We will be back. thanks

  • 4
    « Best value on the beach »

    This review is for the oceanfront part of the hotel. I was very impressed by this hotel. The price which included breakfast was a great value and so much less expensive than other comparable beachfront hotels in the area. The room was nice and clean, the location was a perfect spot on the beach, and the hot breakfast was a big plus? Now it isn't a top of the line hotel so yes you may notice some imperfections in design and carpentry, but if little cracks or fading paint on the walls doesn't bother you then I highly recommend this place. The comfort , quality, and cleanliness were all great. Again this only pertains to the oceanfront rooms, the rooms across the street may be a different experience.

    4
    « Hotel Review »

    The staff were friendly. We got to pick the floor we wanted to stay on. The room was small, the bathroom was extremely small, but the room and bathroom were clean. The rate we paid was reasonable. The beds were extremely comfortable. We did have a problem with the smoke detector outside of our room chirping all night, but they did fix it. I would recommend this motel.

    5
    « Hello »

    Front desk staff Betty,Yolanda, Veronica housekeeping, wonderful staff very customer friendly. I'm very satisfied with this hotel. I couldn't see James & I staying with another hotel. We love how you've remodeled the facilities. Your staff is very well mannered.

    3
    « Beachfront hotel near the pier »

    This hotel is right on the beach, but has no outside pool. It is right near the pier. There is garage parking (most under cover) Hallways are dark. Rooms are small, but directly face the ocean. In January, the heated indoor pool , although small, was open. Breakfast is a nice, hot buffet in the attached restaurant. Bring a few bills for tips for the waitresses, who bring you beverages.

    5
    « Great beachside location »

    Had no problems with this hotel. Checking staff were extremely helpful and friendly and accommodating. especially considering I'd made an error when booking. Breakfast was good , although hot items were cold (but this could be attributed to us eating right at the end of the breakfast service) Location is excellent for the beach lovers. All in all I would stay here again

    4
    « Weekend Getaway »

    Our stay here was great! The room was clean. The bed was really comfortable, and I loved having all the comfortable pillows on the bed also! We will definitely stay here again! It is in a great location as well...close to shops and restaurants. Lisa & Robin who work at the front desk were very friendly and helpful.

    4
    « Great oceanfront room »

    We went here for Valentine's weekend. The oceanfront view was awesome and the room was clean, equines with microwave & fridge. Only drawback is that they only have 2 double beds instead of queen beds. We paid $100 from Priceline during winter so I guessed a good deal considering iris oceanview. What I really is that they served great hot continental breakfast w/ sausage & scrambled eggs, toast, pancake, yogurt, cereal & fruits. We'd definitely come back again if we get good deal. The location is awesome as it is target center or VA Beach & at the water.

    5
    « Great location »

    I love almost all the Best Western properties, this one is right on the beach, free wifi, hot and fresh breakfast, and free parking, walk to the beach, this was our stop over for our long drive to New York, everything was great. From VA beach we took the under sea tunnel towards ny/nj the drive was awesome 30/35 minutes drive over and under sea was a great experience for us. It cost some 15-17 bucks I guess but totally worth it.

    5
    « Long time customer, extremely satisfied with over 100 stays! »

    I have been staying at this hotel for over 3 years now. I have all my employees stay at this hotel too! I've had literally hundreds of employees stay here over the years and every single one of them has a better attitude in the morning because of their surroundings. The staff is extremely helpful, everybody at the front desk even to the housekeeping staff and let's not forget about the kitchen staff as well. Rooms are all clean, breakfast in the morning is great, and the view of the ocean from the rooms is perfect. I've stayed at a few other hotels in VA Beach over the years and they are grimey for the most part, my team and I truly enjoy staying here at the BW VA Beach, I highly suggest you do the same.

    5
    « Great Place to Stay in virginia Beach Va »

    This is the second time that I stayed at this fine hotel. Great rate just steps from the beach. the staff was very friendly and helpful. The grounds and rooms were spotless and up to date. The free hot breakfast is a great way to start the day.

  • 2
    « customer »

    I was not pleased due to many issues I had with the housekeeping entering out room unannounced early in the morning while we were sleeping and with the room having a bad odor, rude pool occupants not being addressed and the lack of the staff caring to help fix the issues I addressed. I am not likely to return to this establishment unless someone cares to try to fix the issues I experienced at this location.

    4
    « Great view »

    prices in the winter are great but remember usually there is some sort of construction making all sorts of noise, totally tolerable if you're here to fish, business, not so great but still very quite town in the winter, avoid this town at all cost during the summer months

    3
    « Good location, very cold shower »

    The hotel is nicely located right on the beach and the board walk. The room has a mini fridge and coffee maker which is convenient. I stayed two nights. The first morning there was NO hot water which made for a very annoying start to the day. There were several family members of mine who were also staying at this hotel who experienced the same issue. The second morning the issue was fixed and we did have hot water, thank goodness. The breakfast buffet was just ok. Nothing fancy but you could get coffee, eggs, sausage, cereal etc.

    4
    « 'The Views are Beachin" »

    We /my family decided to take a spur of moment one night trip ,to enjoy the family time an ,outing and smallest wonders in life,which by the way is a great stress and boredom of life and the everyday rat race release.. In looking on computers for a descent priced ,nice clean safe motel with ammenties for kids like heated pool since ocean to cold to swim in Jan..as, well as a hot breakfast and fitness room and game room this place accomodated us well and with no hassle ,plenty parking and more,and the balconey on ocean front and views of the water and sunset and sunrise and seagulls and more were grand ,beautiful ,and well worth it,only grips was needed more kids tv channels for family and make sure if they extend your stay to a later checkout hour they have it straight so u r locked out of your room ,but if this happens u need to go down to front desk and reactivate key card.The breakfast is good ,and nice host and security at motel and the one we met was nice and helpful ,so enjoy don't forget to sit back relax with family friends etc and enjoy even the simple things in life ,instead of letting life pass u by ,and check out all the nice art sculptures all over beach even the military dedication ones......

    5
    « THE BEST AT THE BEACH »

    This was an unexpected overnight for us as we were passing through on our way to Florida. The front desk could not have been more pleasant and helpful. Dawn, Jess, and Lee went above and beyond to give us restaurant suggestions and things to do while we were in town. We will be back on our way back North in the Spring!

    5
    « OUTSTANDING VIEW & STAFF »

    If you are looking for a home away from home with a friendly staff and amazing views of the Atlantic you've found the right spot. Great prices with a hot breakfast included. We highly recommend this hotel to anyone looking for a place in Virginia Beach

    5
    « 2nd Visit Just as Wonderful as the 1st »

    This is our go to spot in Virginia Beach. From the location to the view to the employees (especially Lee & Kendall at the front desk and Tammy in the restaurant) we are always treated with the greatest hospitality and friendliness anyone could ask for! If you are searching for a hotel that feels more like a home away from home this is the spot! We can't wait to return

    5
    « Outstanding Staff & Kitchen/Cooks! »

    This is our 2nd stay and each time it has been wonderful! We had a large party of at least 6 adults and we all, each day complimented Rod our cook! He was attentive, spot on and the food was delicious. We never saw him, not working or cleaning something, while serving with a smile! We all 6 give him our top ratings! Hope this will go towards a well deserved increase and bonus! Looking forward to seeing everyone next January! And especially ROD!

    5
    « Great place to stay »

    Came to visit our first Grand Daughter in Virginia Beach and was pleased as usual with our stay. Always stay at best western it is so clean and they are so pleasant Coming back in May and surely will stay there again

    5
    « Great Time!! »

    A group of us stayed here for the Costal Va Wine Festival. The rooms were quite nice, the employees were very friendly and helpful! We stayed here last year for the festival and enjoyed it as well! Last year we had a problem with our reservation at another hotel. My husband called them and they were able to accommodate us and my daughter and her friend! That was a big relief!!

  • 3
    « virginia beach »

    if you are looking for a bargain at this time of year go to the Best Western Plus on the oceanfront. The view is outstanding but the service is not. The beds were hard, and the buffet could use an upgrade. The hotel is a bit outdated but they are doing renovations at this time. The pool is good just needs to be a tad bit warmer.

    5
    « great stay off season »

    We spent the night at this hotel while whale watching in the area. The room was clean, the bed was comfortable, the view was amazing (we were on the seventh floor). They offer a continental breakfast in the hotel restaurant which was well stocked. I also appreciated it being in an actual restaurant instead of smaller spot where you feel on top of your fellow travelers. The front desk staff was very professional. We like to eat from local establishments when we travel, and were having difficulty finding a local pizza place that would deliver during the off season. Their recommendation was spot on and DELICIOUS!!!!! I used to stay at this hotel 25-30 years ago with my family, it was wonderful to revisit with my own children and find that the quality is still high. We will be back this summer to see the dolphins!

    5
    « Event space and accomodations »

    We had a great experience at this hotel. The front desk, housekeeping, and management were very welcoming and accommodating. the event space was very clean and with spectacular views. Parking was easy and very accessible. Truly had a fantastic experience. Thank you

    4
    « Great new years eve »

    For about 20 years now my friends have been coming to the oceanfront to celebrate new years!! We luv this place to celebrate the holidays.hanging out on the balcony n yelling happy new years to the peeps driving on the boardwalk to see the lights is awesome! !! We always have a great time!! This best western was well priced for a clean n safe atmosphere. And the free breakfast buffett was so convient n fun! The people running breakfast were fast n efficient in keeping up with the demand for food!! The desk staff and housekeeping were all very helpful n friendly.I have stayed here many times n will continue to do so in the future.

    4
    « My Stay at this Best Western »

    I had a great stay at this hotel. The front desk, housekeeping, and restaurant were very welcoming and accommodating. In addition, the room was very clean and well kept. The beds were comfortable and the view from the balcony was amazing.

    5
    « Very accommodating! »

    I came to Virginia Beach with 52 middle school students for a Winter Whale Watching Field Trip. The students were great but much of it is due to the hotel and how accommodating they were. They helped us select restaurants. They helped the kids when they invariably lost their keys. They helped us find gift shops open on a Sunday that they kids could afford! The breakfast served in the morning was outstanding and every child was able to find food they liked. Everything about this trip was fantastic! Special thanks to the front desk help of Debbie and Lisa!

    5
    « Our Christmas Vacation »

    My husband and I come to Virginia Beach a few times a year and Best Western Plus Oceanfront is our choice each time. We have a daughter and son-in-law (Navy Chief) and Three amazing grandchilden 15 minutes from beach area. The staff excellent, friendly and interested, but not familiar. This Christmas (2015) we stayed there from 23rd to 27th to be with family for Christmas. What a wonderful experience! Our room SUPER, view, WOW! Beds, Compy. My husband and I had opportunity to meet Joe, the General Manager. A really nice guy. Interested in how your stay going, offering any help we might need. He Introduced us to the head chef (nice guy also) in case we had any special dietary needs. If I sound "gushy" it's because (ahhhh, no not related to anyone LOL!) whether or not "its their job" it was still Christmas and they have family to. Yet, they made you feel you were "special" and not once did you get impression they wish that they were somewhere else!!! Thanks Joe, Thanks, all you staff who were on duty! Thanks for help in making our CHRISTMAS SPECIAL we will see you in the Spring. Mr.and Mrs. Ray/Pola G Pennslyvania

    5
    « New Years Holiday »

    We stay at the beach quite a lot for the new year holiday and in Virginia Beach area is one of our get a ways. This year by chance we picked This Best Western.We were very glad we did because we had a great stay.The service was great as well as the room.This will be our place at Virginia Beach on all future stays

    4
    « Great location! Nice staff! »

    No need to write a 4 page letter here. This hotel is in a great location in proximity to many businesses, shops, and of course the ocean. It's pretty obvious that it has some age on it but still a great value especially for an oceanfront hotel. Nothing fancy but not ragged out like some other hotels around the same age. My only complaint for the most part is the walls and ceilings are pretty thin so I heard quite a few showers running, doors being slammed, and a few yells down the hall but nothing to keep me from resting. Don't expect a red carpet or curbside bellhops with bowties and top hats. It's a Best Western Plus! Lol. Highly recommended for the budget shopper looking for an oceanfront room at a decent price with no frills required.

    5
    « Stay here. You won't be disappointed! »

    A friend and I want to VA Beach for the purpose of being oceanfront and to fish. Although the piers close down in winter, the hotel didn't disappoint. It was directly in front of the ocean, with spectacular views. Unlike some hotels that say "oceanfront" but you only get to see a narrow view of the ocean, we had a private balcony and you could see the entire ocean for miles. The beds were comfortable and the rooms were clean, but the best part was the staff. EVERYONE was friendly, accommodating and eager to help. Smiles everywhere. One of the friendliest, most upbeat people we met was Jo, the person who took care of our room. She really brightened our day. She was never grumpy, never complaining, always smiling and cheerful. Thank you Jo and all the staff at Best Western Plus Oceanfront, 2809 Atlantic Avenue.

  • 5
    « Final Vacation 2015 »

    Superb service from check-in to check-out. Great location, good food. Great experience. If I could change anything I would have booked Best Western Plus in May 2015 when I was here at Virginia beach for 2 weeks. The service at last vacation was horrific. I will be back to Virginia Beach again in the near future. Thank you for making this final vacation for 2015 the best.

    4
    « Last minute getaway »

    Oceanfront Hotel in a nice area. Room was clean and had a great view. Hotel staff were very friendly. Room had a Microwave and Refrigerator which was great. We went during the Christmas period and the lights were beautiful at night. I managed to catch a last minute deal and only paid $65 for a Saturday night. It was well worth it.

    1
    « Bed Bugs! »

    I got bed bug bites during the one-night stay in this hotel. The presence of the bed bugs was confirmed by pest control company. The hotel manager did apologized. But I don't like his statement saying the bed bug issue occurs throughout the country. The hotel should do more pest inspection to prevent that. I would choose better hotel in the future trips.

    5
    « Between the mades milken and the geese a laying »

    They have christmas lights of the 12 days of christmas right outside of the hotel makes it really fun. The hotel was nice and well located,the rooms were clean and the staff nice. Our microwave had a problem they fixed it in less than 15 minutes. It was thanksgiving weekend and we sat on the balcony watched the moon rise and then the sun . Spectacular.

    5
    « Our stay at Best Western Plus. »

    Our stay was very exciting. The caterer had a most wonderful meal served. The desert was fantastic and the main course was most enjoyable. In the lounge, Ben the bar tender had us in stiches which most enjoyable. The Front desk were very personable and helpful. The maids we met always ask if there was something they could help us with. This makes for a most enjoyable stay.

    5
    « Satisfied Customer »

    This was a very comfortable stay. The staff was very kind, helpful, and professional. The rooms were very clean and the service was perfect. We stayed in a room with double beds that were very soft yet firm at the same time. So it was a very pleasant sleeping experience. After 7 nights we decided to up our stay with a room containing a hot tub/Jacuzzi in it and that room as well was perfect!! I personally want to thank Best Western Plus for a very wonderful stay.

    4
    « Just what I needed! »

    I'm a hotel manager myself...so....I'm really picky about service. This hotel didn't disappoint. Everyone was very kind. I had a beautiful room looking directly out over the ocean. The breakfast was yummy. Very nice!

    5
    « Virginia Beach oceanfront »

    Central location to waterfront activities. Ocean front state park right around the corner. Zoo straight down the highway. Many other close activities. Even in late fall there are places to eat and many activities. Holiday lights are on the boardwalk in front of the hotel.

    5
    « awesome ! »

    wonderful staff members very friendly, and its beautiful right on the oceanfront. The rooms were excellent and they have a nice little indoor poor right next to this cute little ice cream shop! Wonderful experience.

    5
    « Great service »

    We had visited last year in February. .Planning on coming again soon. Called the front desk and asked if the manager could call me back. He did and remembered us..He was very helpful as far as what the prices were now and assured us we would get a great price.. Will return soon.

  • 5
    « Great Rooms »

    The rooms were clean and being oceanfront the view was fantastic. I will always come back and stay. Good location, excellent restaurant and staff quite helpful. Located further down Atlantic so in the summertime the area is not quite as crowded. Hotel has both an indoor pool and outside pool. Easy Parking

    5
    « great place to stay »

    I've stayed at this hotel twice. My sister travels is handicapped and travels with me so we had a handicap accessible room with a great roll in shower. The room was very spacious with a great balcony overlooking the boardwalk.

    1
    « VERY disappointed, expected better from a Best Western Plus. »

    We have stayed at many Best Western Plus and have usually been very satisfied. But this one should never have been graded a Plus! We were very disappointed to find our room was dingy and shabby, and smelt damp. but I put this down to being so near the sea, I would usually have complained about the condition of the room, but having just completed a very long and tireing journey and needing sleep. I just sprayed perfume everywhere and hoped for the best. But on going to bed found they were damp and smelt worse than the room, I slept in a chair and booked out first thing in the morning. We then booked into the really lovely Marriott Courtyard hotel just a few yards further down the beech, where the staff were wonderful and we had a VERY clean well appointed room, and actually stayed there a couple of extra days due to the comfort this hotel offered. If you need/want to be in this area, do yourself a favour and stay at the Marriott Courtyard, we would go back there anytime !

    4
    « Nov. stay »

    The hotel staff very good. The room and balcony were nice. The bath and could use a little update or better tile but clean. We had quiet location per our request at check-in without neighbors on 8th (top) floor during low season weekday and good views onto beach/ocean. Good breakfast but would have enjoyed yogurt. Would be nice if double beds were queen beds instead. Parking was easy. We would stay again.

    5
    « What a great stay. »

    Everything was great but the Breakfast. I enjoyed everything but that terrible food. Fire the chef if that is what he thinks is good food. What a great view of the beach. I will return and tell friends about the place. Just not the food.

    4
    « Beautiful view to wake up to. »

    Hotel is very clean. Room was very clean and good sized. I loved being able to step out onto the balcony for a view you can't beat. Beds are comfortable, pillows odd but ok. The indoor swimming pool that is supposed to be heated was cold. Over all very pleased with my stay and will definitely come back.

    1
    « BAD EXPERIENCE »

    Ripped off. It was a bad experience because the charges incurred were not adjusted despite the rooms were changed. One room cost at $79 per night and one cost $99 per night with Jacuzzi. Both rooms occupied were similar at $79 per night. No Jacuzzi. No cost adjustment. Either receptionist or staff at the front desk were incompetent or typical personnel who doesn't care.

    4
    « Great location »

    One extra star for location and staff. Please note this is an old style motel with outside corridors (now glassed in). Also size and layout of rooms meant to maximize the number of rooms in the available footprint. From the room balcony a million dollar view. Staff very friendly and helpful. As to the breakfast our normal breakfast is OJ toast and coffee so we were very satisfied with what they offered. Also had dinner in hotel restaurant. Very good food and service.

    4
    « Great price and Beautiful location »

    I have stayed at the Best Western here in Va Bch before, so I pretty much knew what to expect. Front desk is courteous and efficient. (I did ask about bike rentals in the area and they werent sure. (FYI-Cherie's bike rentals at 13th st on the boardwalk was still open and apparently they have 4 rental places along the boardwalk). The hotel is clean and the elevators run pretty quick. The room has a beautiful view of the beach. There is a new hotel going up next door, so heard a bit of contruction noise in the morning. The beds were comfy, but I'm not so sure about the 4 square pillows, there were a bit hard for us, but we might be picky since we're used to soft pillows. Bathroom was spotless. Only real concern we had was the door to the balcony. I think it's time to replace it. We could literally see a gap in between the door and the outside, plus we had a hard time opening the lock . The FREE breakfast buffet had nice choices, was plentiful and hot. Overall this hotel met our standards. You can't beat the price this time of year and we would come back.

    5
    « An Excellent Hotel at Virginia Beach »

    This was a hotel with quiet rooms and excellent breakfast. It was nice to be able to open the sliding glass door to step outside and look at the ocean and watch people on the boardwalk. I would stay here again (and I have already made my reservation).

  • 4
    « Not as good as past trips »

    We've always stayed at this property and always use Best Western properties when available. This time I was disappointed. Lounge totally blew it. Asked for gin and tonic and was given a gin and soda with a splash of something since we're out of tonic, never asked if that was okay. No one to seat us. In the lobby someone who appeared to be a hotel employee grabs us and starts to talk about local attractions only to find out she is selling time shares. Over an hour of my time wasted. A/C in room sounded like a large air compressor when it came on. Very noisy

    3
    « Decent Hotel Right On the Beach »

    This hotel is situated right on the beach so you can hear the water lapping onto the shore from your balcony. Most rooms have a balcony. The beds are satisfactory for your back. The bathroom was clean. Vacuuming could have been more thorough and dusting of the ice bucket was needed. Overall, a pleasant stay. Ate at restaurant downstairs and food was good. Breakfasts which were included were adequate and good.

    4
    « Get a way »

    Excellent view from the room. Stayed on the third floor. Stayed off season which nice not to have the crowds but many resturants and shops were closed. Time of the year was perfect and the water temp nice.

    2
    « Just Ok »

    Hotel is located oceanfront,perfect for sunrise/sunset view. But hotel is quite showing it's age, could benefit from remodeling or updating. Very convenient going to the beach and across the shops. Also, AC is not working well, have to bear the sound and the humidity inside the room due to AC that is almost non functioning and too loud. If remodeled, this hotel has a potential.

    1
    « Horrible »

    Outdated. Not very clean. Room had bed bugs but staff denied. I'd stay far away from this place. Cannot understand the good reviews. The free breakfast was poor in quality.The hotel room view was very nice.

    3
    « Great Location »

    This hotel is not fancy, the bathrooms could use an overhaul, but are very functional. Great view of the beach and ocean from all rooms, nice balcony set up to sit out on. Short walk to many restaurants and beach shopping. This is the second year we have gone to this location as a group.

    5
    « Best Western Oceanfront - VA Beach »

    The staff at this hotel are wonderful. The ocean view is spectacular. The rooms are pleasant - it was great to have a balcony overlooking the ocean! We thoroughly enjoyed our time at this Best Western and in VA Beach.

    5
    « Can't wait to return »

    My girlfriend (now fiancé) and I visited Virginia Beach in Sept. And were beyond thrilled with our visit to The Best Western! This is where I proposed to my future wife, but it wouldn't have been possible without Lee's help and willingness to go above and beyond what was expected. She not only assisted me in finding a plane company to fly a banner by "popping the question" but she kept it so discrete which made it that much more exciting and memorable for us. There are not many employees that would go to the lengths that she did to help me with such a special moment and we will be forever thankful for her. Someone give that girl a raise!!!

    3
    « pleasant stay »

    Would stay at this property again. Location was good and room was quiet and slightly above average. View of beach area was excellent.. We were on a tight schedule so did not use any of the services other than room its self.

    5
    « Recent stay »

    This is not an upscale hotel, it was a nice place with a beautiful ocean view from our balcony. it is literally on the boardwalk of the beach. Has a nice indoor pool. A little confusing because there are non ocean view rooms but they are across the street. Just be clear which hotel you will be in. Good value for your money.

  • 5
    « very nice week end »

    My sister & I spent 3 nights at this hotel in a handicap accessible room. The bathroom has a huge walk in shower which was perfect for my sister because she has difficulty getting in & out of a regular bathtub. It had a nice fold down seat & the shower wand was removable so it was easy for her to sit & shower. The room itself was overly large so had she been in a wheelchair there was ample room to maneuver.

    5
    « Rain and wind cut our stay short »

    My wife and I were going to stay here for 4 days, but mother nature had other plans. We ended up just staying 1 night because the forecast was for high winds and coastal flooding for days. We did have fun though, the staff was very nice. Our room on the ocean was great, we got to watch the angry surf. We ate at the in-house restaurant it was very good. Also the included breakfast was adequate...Eggs, sausage, cereal and muffins. We will be back!!

    4
    « Family Weekend »

    We originally booked here to attend the Neptune Festival. Because of wind and rain, most of the outside activities were cancelled. Instead we just had a family weekend together. The hotel was very nice. The breakfast was good and fresh. The girls loved the game room and the inside heated pool. The ocean view was amazing. The beds were very comfortable and the room was very clean. I would definitely stay here again!

 

Getting to the hotel ...

All directions
·From: North/south/west. Take Interstate 64 to Interstate 264 east. The interstate ends and becomes 21st Street. Take 21st Street to Atlantic Avenue, turn left. The BEST WESTERN PLUS Virginia Beach is on the right. ·From: Route 13. Take Route 13 south to the Chesapeake Bay Bridge-Tunnel. Exit Route 60/Shore Drive. Make a left at the light onto Shore Drive. After driving approximately eight miles, Shore Drive becomes Atlantic Avenue. Follow Atlantic Avenue to the resort area. Atlantic Avenue becomes Pacific Avenue. Follow to 29th Street. Turn left on 29th Street and then right on Atlantic Avenue. The BEST WESTERN PLUS Virginia Beach will be on the left.