BEST WESTERN Hotel Marina Del Rey,  Vina Del Mar

4.0/5  - based on 434 guest reviews.
Ecuador #299, 2571530, Vina Del Mar, Chile - See map
+56 322383000 +56 322383001

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 433 traveler reviews
See more comments >>
Photo gallery :
Conveniently located in the midtown and business area of Viña Del Mar, within walking distance to the beaches of Caleta Abarca, famous Casino Municipal, promenades, Calle Valparaiso and Avenue Peru. We feature comfortable, spacious, quiet guest rooms with climate control, color cable television with CNN and movies, a hairdryer, as well as room service. In addition, the BEST WESTERN Marina Del Rey offers a restaurant with complimentary full breakfast, lounge, safe deposit boxes, electronic key cards and meeting facilities that can accommodate up to 500. Please note: Government tax of 19 percent is waived for Foreign Nationals, must present a valid foreign passport.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 433 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
98
Verygood
 
190
Medium
 
106
Poor
 
27
Horrible
 
12
Business Business 77
Couples Couples 147
Family Family 103
Friends getaway Friends getaway 49
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Marina Del Rey,Vina Del Mar
  • 3
    « Clean with a wonderful breakfast! »

    We stayed 4 nights at the Best Western in Viña Del Mar. it was clean, the staff were very nice and many spoke English or were very patient with my limited Spanish. It is close to the beach, which was great when going for a walk or morning run. The breakfast was key, as true coffee is not always an easy find. The workout area exists, but is not functional. I had nice runs by the ocean. Users were great and took us to Valparaiso's shops and restaurants. Watch out exiting the shower, or bring a parachute and suction shoes; repelling might also work??

    3
    « Basic Business Hotel »

    Very good location in the city. Lifts are outdated. Room was fine. Bed was comfortable. Staff are very nice. Breakfast was a normal buffet style. Place needs some work but otherwise ok. Recommended as a basic tourist or business hotel.

    4
    « Decent, needs the renewal »

    It's in a decent location, but has a dodgy lift and rooms can be noisy. Nice people working there, though, who were very helpful when it came to getting out to Valparaiso. The whole area seems under development, with battered pavements and quite grumpy restaurateurs, so you can't hold their shabbiness against them too much.

    4
    « Happy customer »

    My husband, my 20 months old and I stayed here for 2 nights. The room was comfortable. Child friendly. Breakfast included.The location was great ( walking distance to everything, public transport Right outside the hotel) the only problem we had at that time was that they were fixing the elevator and the noise was a bit too much. Also the day we left we had to carry all our luggage down 3 floors because the lift (even the service) was not working. The staff was very friendly always willing to help.

    4
    « Could really do with a bit more investment, given the prime location »

    Sad that only one lift was working: another is being rebuilt (apparently not something that will get done soon), and when I was leaving the only guests' lift was out of order and all guests and staff were sharing the staff lift. The location is really good. Worth some refurbishing to keep the place in good condition. My room was fine; double window, which blocks out all street noise. Some noise from other guests, rather late at night, but that's not something within the property's control... A bit expensive, given state of repair.

    3
    « Definitely average though service is excellent »

    I've stayed here a few times on business and the summary is that it needs a refurb. Highlights: Excellent service e.g. I asked before check-in for laundry around 11am and everything was ready same day with no additional charge. Very efficient and accommodating staff. Lowlights: Poor quality of rooms, overall feel that the place needs an immediate overhaul. I will be headed back, though that's mainly driven by it's location for business as far as our Vina office location is concerned.

    4
    « Great for Business »

    I was in Viña del Mar for a business meeting and the hotel was the closest one to the company. Very good for business trips, but also well located for quick tourism. The service was very good, but breakfast did not meet my expectation.

    3
    « Calm and clean »

    I stayed here for four nights and found it to be a calm refuge from the busy city. The very large and comfortable bed helped. Small fridge packed with cans and and bottles so not much room for my own stuff; a smaller than average bath in a reasonable-sized bathroom. Breakfast was included and was good - lots of fruit as well as breads and cooked food. It's about a 10-15 minute walk to a number of good restaurants and about the same to the main park. Happy to stay here again but might try somewhere nearer the main dining area. Two small lifts, one of which worked intermittently was the major irritation.

    5
    « Wonderful experience! »

    We booked a suite at this hotel and had a wonderful, well kept, clean, and cozy suite! The staff were amazing at taking care of us and our minimal Spanish was no problem at all as there were staff that spoke fluent English! We would certainly stay here again!

    4
    « Great Room »

    The Best Western was very nice. We had a two king bed room over one of the main side streets. It was a little noisy but they had double pane windows to close and the noise went away. It was fun watching people on the street from the room. We went across the street to get something to eat. We had a local beer and a mushroom empanada. It was very good. We then just walked around, found a grocery store, bought some cheese and meat for dinner and roamed. The area around the Best Western is very walk able and fun to explore.

  • 3
    « It as nice. »

    Not quite up to Amrtican Standards, but a very nice hotel, that is conveniently located, very friendly staff, comfortable bed, breakfast included, and free WiFi. I would recommend this Best Western in Viña del Mar.

    4
    « Good location, very nice hotel »

    Clean, friendly staff, big rooms, great location, always stay here when in vina Good room service, good wifi, Hotel staff happy to organise things , some English, but not much, but this is all over chile, learn some Spanish before you go

    4
    « Ok hotel »

    I stayed here for a couple of nights while on business and I thought the hotel itself was just ok. The rooms are a bit outdated and the service could have been friendlier. Overall this hotel lacks a standard I've seen in other hotels of a similar price range.

    2
    « Bad experience and over priced! »

    We had a very bad experience at this Hotel. Best Western should spend more time/money here in order to keep the status of this hotel chain - I was one day before in Santiago at their hotel and the experience was quite the opposite. The room is old, no frigobar, bathroom too small, a bathtub that would fit a one-year old baby, and no lights at room (ony small spotlights). In addition, it was USD 220/day! I would not recommend, expect for the staff that was very gentle and nice to us.

    3
    « Average stay »

    Stayed 2 nights in June 2015. The room was clean and quiet. It was a good option in downtown. The staff was friendly and always helpful. They had a great attitude and were happy to assist me with my needs. Very old fashion hotel.

    2
    « Over priced and not very clean or updated rooms »

    Lobby, exterier, and dining area were nice but the rooms were not clean or updated and the internet is slower than dial up. Thin walls and very noisy from other rooms and the street. Other guests were in the halls yelling and screaming past midnight and when i called the front desk I was informed it was an important football game that night and people were just celebrating.

    3
    « Just OK if you are just sleeping there »

    Hotel needs renovation. It was fairly clean. Beds are ok, nothing fancy but comfortable. Breakfast was good with enough selection of fruits and fresh juice. I only came here to sleep so it was OK. Location is good, about 10 minute walk to the casino and ocean front.

    3
    « Disappointing as one will expect much more from Best Western »

    I probably would not come back for 3 reasons: food, internet and service which are very basic items anyone needs when traveling. First we had some bad experiences at the restaurant as they would not change/adapt anything from the menu. Once I asked for a small sandwich. The lady recommended me one that was huge. So, I had to leave half in the plate. The waiter asked me and I told him the whole story, so he said "Why did you not ask me? I would have offered you a better option". Very annoying. Second,the internet cut all the time so I could not work as expected. Third, the service was not very good. For instance, they would not replace towels in the bathroom. I was forgetting that there was NO gym (under maintenance).

    3
    « Subtly rude »

    Room and amenities were great, one of the nicest hotels in the Viña/Valpo area. Amazing buffet for breakfast, clean rooms, fast wifi, amenities were great. Staff and general atmosphere that you expect from a hotel, not so much. I'm currently studying abroad and my bf was visiting me. Partially due to the classist tendency of (some, some not all) Chileans and partially just a rude staff but they didn't seem to trust that we weren't trashing the room and seemed skeptical of our ability to pay for the hotel. Recommend to families, businessmen and women. Not college age travelers. You'll be a lot happier with a hostel where people are generally less hostel...

    2
    « No that good »

    Aware with the 2 king size bed option (it became a one king size bed and 2 twins placed together). Also the view was null because it was blocked with the roof of another building. Watch has the wrong time and was impossible to change

  • 5
    « Great location »

    Clean,nice big room, slightly old fashioned compared to big city hotels but friendly, and goof free internet, would definitely stay here again when in vina Breakfast is pretty good and goes till 11 30

 

Getting to the hotel ...

All directions
·From: From: Arturo Merino Benit International Airport, to Viña Del Mar. Take Route 68 to Agua Santa Avenue to the end. Turn right on Alvarez Street and on second light turn left to Ecuador Street. The BEST WESTERN Marina Del Rey is on your right.