BEST WESTERN Hotel Vilnius,  Vilnius

3.5/5  - based on 253 guest reviews.
Konstitucijos pr.  14, 09308, Vilnius, Lithuania - See map
+370 52 739595 +370 52 739500

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 253 traveler reviews
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BEST WESTERN Vilnius is located on the right side of the river Neris in the up-and-coming business district at a walking distance to the Old town. Bright and modern interior, comfortable rooms, cozy restaurant, business and fitness centers are the right choice for business visitors as well as leisure individuals and groups. Newly renovated BEST WESTERN Vilnius offers 114 cozy and stylish rooms, including four luxury rooms and one apartment with private sauna. All rooms equipped with air conditioning, queen size bed, work desk, direct dial telephone, wireless Internet access, mini bar, bathroom with hair dryer, satellite TV & pay TV. The price also includes solid breakfast buffet. During morning hours you can appreciate our exercise facility for free with exercise equipment, sauna and swimming pool. Combine your stay with shopping in the modern mall and entertainment centers near the hotel, with a romantic candlelight dinner in the hotel restaurant Europa Classic. Come to enjoy BEST WESTERN Vilnius hospitality! Enjoy your stay.

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Room 1

Guest reviews


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based on 253 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
27
Verygood
 
71
Medium
 
110
Poor
 
36
Horrible
 
9
Business Business 97
Couples Couples 54
Family Family 33
Friends getaway Friends getaway 35
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Vilnius,Vilnius
  • 3
    « good price quality but with spirit of USSR »

    Well located Descent services and breakfast However even renovated room can not hide communistic . heritage of that hotel starting from bathroom, not really professional room setting, narrow elevator until general style of entire site.

    2
    « Hotel is overrated, it's not 4* for sure »

    The bonus of this hotel is free parking and maybe breakfast. The rest ... The rooms ( at least so called "economy" ) are very small with the outdated furniture in "back 2 USSR" style. I got a number where heating do not work properly, so the atmosphere was very invigorating. Shower was also very small with just shower curtain that adheres to the body. The room was naturally build across elevator ( not even near !! ) so the noise from it goes like a "free bonus". Do you imagine that there's no lights at all in the corridor area and only 2 bulbs in the ceiling area near the windows at all ? This this hotel it's overrated, it's much more closer to 3***, it's look that from 4* only pricing is taken, incl. overpriced minibar.

    4
    « Good options for short stay »

    This is mid-range BW very close to two shopping centers and some 10 minutes from the old town. As BW Diamond got upgrade to suite, which was clean, big, but some renovations could be needed soon, as carpet and furniture feel old and worn. Wi-fi is free and fast, sleep quality could be better (if mattress would be newer), and bathroom setup is a bit odd (very narrow bath). Breakfast quite ok. Parking free in-front of the hotel. Staff very friendly.

    4
    « Group tour of the Baltics - Vilnius »

    This hotel was our residence for 3 nights as we participated in a group tour of the Baltics. It was the closest to the North American experience of the 3 hotels we stayed in on our tour. There was an electric kettle in the room for making tea and coffee and a tub in the bathroom. The bath tub was very slippery with a high side making showering treacherous. More space than in many European hotel rooms. Very clean. The buffet breakfast was okay - very crowded. Eggs tasted like they could have been powdered and reconstituted. Lots of other choices including fresh fruit, pastries, bread, cheeses, meats, pancakes and cereal. Free wi-fi in all rooms. Within walking distance of the old town and city centre. 2 shopping malls very close by.

    3
    « Good hotel, needs modernising and some tweaking and a little staff training »

    I've just spent about 10 nights here. Generally not bad at all. It does need some tweaking to tidy it up, and bring it a little more up to the standard (service related) of its neighbouring hotel, the radisson blu. Examples would be the lifts in the hotel. There are two, that I could find. Each says they hold 5 people. Not possible without death being involved. And if you have a suitcase and bag not a chance. And this is one of the problems, whilst there, the hotel had a number of coach parties, each with 50 people. So once checked in, they head for the lifts, and no one else can use them for the next 30/60mins. There is also an issue with the hot water. I thought it was it my room, but reception told me all the rooms, the water is so so hot.. Be warned, you could burn yourself. I had to put cold on full, then just keep moving hot a very little at a time. Seriously watch out. The restaurant encompasses a bar, but not an area where you can just have a drink. It would have been nice to just chill in the bar area, with some snacks. At breakfast the coach parties all come down at the same time which then means there are not enough tables for other guests. I was lucky to find a spare seat with the Chinese coach party so sat there. The rest of the hotel is ok, just looking quite tired as said before, but I have to say, my main gripe with any hotel is the customer service. On two occasions I witnessed the lack of customer service. Once at breakfast, one of the waitresses just did not smile on any of the days I saw her. She was then putting some more food out, and just threw the metal tray ( literally threw it) onto the table.. It did wake everyone up. The second one was in the evening. All I asked for was some vegetables. On arrival there was salad, so just a misunderstanding, so I just asked nicely for some hot vegetables. The waitress tutted, and in front of me rolled her eyes, as if it was too much to ask. A little customer service goes a long way. Did not eat there again and went across to the radisson blu where service was different - maybe what you pay for. Generally though not a bad hotel just as said, a couple of issues.

    3
    « GOOD HOTEL »

    The Hotel is in excellent location. The hotel has very comfortable rooms and equipped with all comforts (air conditioning, complimentary toiletries, mini-bar and free wifi very good), the structure is a little old. Breakfast decent with choice of sweet and savory.

    3
    « Best Western Vilnius »

    cleaning of the rooms have to be done earlier, let's say during the morning and NOT during late afternoon (5 p.m.). This to increase the comfortable of the guests who want to have a rest in the afternoon.

    3
    « central location in Vilnius »

    The hotel is located quite central and is within walking distance of many of the interesting places to visit while in Vilnius. The service is good and friendly staff help with information. The rooms are standard, clean. Breakfast is good and dinner was tasty and well cooked.

    4
    « Business Trip »

    Lovely service, specially the angelic ladies at the reception are always helpful and caring! Room upgrades through Best Western Rewards are worth while to ask for everytime. The restaurant is excellent! The hot breakfast is not bad, but sometimes not really hot anymore ...

    4
    « Good value, service, breakfast & walking distance to old city »

    O.K. so it's not the Ritz, St. Regis or 5 star... True the rooms are small and the amenities are sparse; however you get what you pay for. Front desk staff friendly, helpful and considerate. Breakfast not deluxe but adequate. Walking distance to other night time activities and old city convenient. So you can save on the accommodation and spend on local restaurants, tours, etc. Note: Hotel will help you get legitimate taxis to airport, otherwise con artist cabbies can easily be found in Vilnius.

  • 2
    « A real bad experience »

    The flight delayed a bit from Copenhagen so we arrived hotel after midnight and need good rest indeed as we will start quite early next day. However, unable to sleep cos very noisy outside, later found out that the beer bar on the ground floor just right next to the hotel is open till 4am.

    3
    « Quite a shabby place »

    Quite surprisingly - the advertising promised a complete 4 star hotel, but was it worth it? not sure even now, but the old building and worn out carpets and shelves were compensated by total cleanness and the view from the window. Ah, and breakfast was placatory - nourishing, fresh and tasty. Besides, the location is perfect - just near the Radisson and the Green Bridge - 10 minutes walk to the center of the city. All shops and cafes are nearby.

    3
    « Horrifying at the beginning »

    I resisted touching the bedspread, the upholtstered armchair and everything upon check-in. They seemed so dirty. But surprisingly everything looked different the next day in broad daylight. Things were not that shabby afterall. The gloomy colours of the carpet and the fabrics used here and there probably explain why everything looked so worn out. The bedsheet was actually crisply clean. I was also lucky to have got a room at the end of the corridor. The toilet seemed new, sparkling clean in white marble with WINDOWS. That means it was not dark and gloomy like the room my mother got. Breakfast was passable. Couldn't find a table. Too many guests.

    2
    « It's a 3 star hotel at most, not even close to 4 »

    Building is old; breakfast is good except for the lack of fruit (only a few oranges). Black outs don't serve the purpose of letting you sleep without morning sunshine coming in. Pool is nasty (never found it clean). Gym is outdated. I'm sure there are better choices in town for the price.

    2
    « Worst Western »

    Well, I like this brand and it's always among preffered hotels, when planning a trip. What are the values for me: good facilities, good bed, good pillows, great service. This time everything went wrong: 1. the building is totally worn out. Renovation needed ASAP! 2. Beds and pillows are not typically good, but unexpectedly bad, 3. Great service. I was offered by the Reception stuff to call a taxi, I got it, and it turned out, that this 25 years old Audi 100 is taking me at the tripple price of 23 Euros instead of normal 8 Euros... 4. Aweful noise all the night in the street because of neighbouring bar and strip club. Loads of drunk hicks are flunning outside till 5 a.m. That's not Best Western. Good points are: 1. Reasonable price 2. Good position. Summary: I don't recommend this hotel. Shame on you, Best Western!

    2
    « Very old »

    The hotel was very old everything in the room and in the lobby . Except the bedsheets. Needs reconstruction!!! And fall"facelift" . Vilnius is very beautiful city and has another place for your accomodation. Nothing else . You will pay a little more and you live in better hotel.

    3
    « Medium average »

    The hotel is in a good location, very near the center and is quite. Three things should be imporvised urgently: the internet because it has a lot of beeakdowns; the existence of a sports channel in the room and finally a tv in the bar... In general the services are good, very sinpathic people and the fym and the swimming pool are ok.

    3
    « A bit of a shock!! »

    First things first...Best Western is in an excellent location just a 10 minute walk from Old Town. The room are spacious and the bathrooms are HUGE. The staff were courteous and polite with the right amount of attentiveness.. Breakfast was that great at all and they were very slow to open up an adjoining room when the breakfast area became packed and I mean 3 strangers at my table packed. However... while taking a shower I received an electric shock. The ceilings in the bathroom are metal slats and an errant exposed wire was obviously touching the slats. Just to make sure I wasn't imagining things I put my hand on the slats a second time (stupid I know!!) and received the same shock. Yes I'm 6'1 and for me its was very very easy to touch them but just as easy for a tall child. I did report it to staff who were genuinely very concerned... Room 417 if you get it asked to be moved....Oh BTW.... Hotel is next door to a strip club... So for "stag do's" its perfect!!! :-)

    4
    « Clean reasonably efficient hotel »

    One of the better Best Westerns I have stayed in. It isn't very good but it is better than average. Friendly staff. Clean. Reasonable breakfast. It is next door to some depressing shopping but the Beer museum bar next door is well worth checking out. Avoid the Chinese restaurant around the corner....

    3
    « No Frills hotel »

    Nice clean hotel with good connectivity to the old town and shopping center. Room looked a bit odd though even though it was spacious. Bathroom was mediocre. Anyways value for money hotel at that location.

  • 5
    « Good place to stay »

    I got a room in 4th floor. Nice view, good breakfast. Room has conditionair. You don't have to ask for kettle-it's already there. Two shopping places nearby and planetarium. Loved conference room. We were about 60people there-everything was ok.

    3
    « One night Stay »

    Hotel is very old, the furniture is old, the carpet as well. The level of cleanliness is very average too. Breakfast, however, was very good and fulfilling. The elevator is so old, it could be shown at the museum. In my opinion the price and quality are not fair in this case. The reception and welcome was really nice and the staff was nice.

    4
    « Best Western »

    The staff was very efficient and had good recommendations The rooms were clean and the beds were comfortable The bathroom was mediocre with a loose shower head and no accessories The breakfast was definitely the highlight of the hotel Plenty of food and a variety of fruits and vegetables

    4
    « Nice Hotel »

    Late arrival, quick and efficient check-in, the reception personal was very nice during my stay. The room is quite big, 2 beds with good mattress, big TV, very clean. The bathroom is nice too with everything needed. There is a bath tub and it is quite high... so there is a plastic stool present to help...might be tricky for some people... There is this famous sticker about the towel being reused, but unfortunately the cleaner change the towels everyday! So Best Western why put a sticker !!! The breakfast is nice but the personnel seems to be "depressed?" however the work is done...a little smyle would be nice ! ?? It is not on the old town side, so you will need to walk a bit to get there. There is a fitness room, the material is quite old and really basic, it should be replaced...there is a pool but i didn't use it. I would definitely come back to this hotel!

    4
    « Short visit in Vilnius »

    Super kind personal. Situated in Very Good. Shortly to Old town and shopping centres. Breakfast was typical european style But waitresses were Very professionals. Clean and tidy dining room. Room was mostly clean. Carpet on the Floors I didn't like.

    4
    « Great location and great value . »

    Great location just minutes from the main sights . Rooms were spotless and of a standard you would expect from Best Western. Staff were wellcoming and friendly and did all they could to help. We were disappointed with the bar area as there was no lounge . We arrived late and wanted a drink after our journey . Whilst this was not a problem we had to sit at tables laid for the next mornings breakfast . The breakfast was very disappointing . Poor quality coffee ( from a vending machine ) and cooked food that had been on the warmer for far too long . No cooked vegetarian option other than 'steamed vegetables ' and boiled rice ( very unusual choice for breakfast !! ) . The toaster was an absolute joke and I actually gave up waiting for it to perform its claimed function.on the second morning of our stay , staff began cleaning using sprays whilst ourselves and others were still trying to eat ( there was almost an hour of the advertised breakfast window left ). All said the hotel was spotlessly clean , the rooms were good , bed was comfortable and the bathroom was clean and spacious . Would stay again but would expect the breakfast and bar arrangements to be reviewed .

    3
    « Good choice for accomodation. »

    I stayed 2 nights (business trip). My opinion is that hotel is with good location, but not renovated in the last years, big room and bathroom, with nice view, not so good breakfast, but friendly staff.

    4
    « Great Vintage Place »

    business trip: Very pleasant stay, great breakfast with freshly steamed vegetables, sausages, continental style breakfast, differently cooked eggs, sweets, cereals, local kitchen, very supportive staff, comfortable, silent rooms, comfortable beds, high speed internet that deserves to be called that, excellent restaurant

    2
    « First time stay is also the last one. »

    Go there if you want to feel the spirit on USSR hotel from 1980s. A bit facelifted, but the spirit on 1980s is still there. The biggest irony is that this place is called "Best Western", in fact being "not the best Eastern". Fair to say that staff is friendly, rooms kind of ok for 3 star. But breakfast food was disgusting. Never ever before I used this heavy term in my feedback, but I'm just forced to do so this time. I wonder how is it possible to make fried eggs and pancakes taste disgusting, but the chef did it.

    5
    « Best Hotel in Vilnius »

    Friendly staff, good breakfast and close to the heart of the city. Perfect location for a conference. The hotel is well equipped to hold conferences for more than 100 people. The rooms are nice and tidy although the carpet can use a make-over.

  • 3
    « OK, but.. »

    Four stars, hmmm maybe! :)Facilities hotel, location in town, staff, brekfast is good. But the smell of room been bad, looks like its been smoky room before. Outside road construction this time so can bee noisey.

    3
    « OK, but nothing special »

    I spent two nights in this Hotel for a business travel. It is conveniently located, closed to the city center but the neighbourhoods are not very nice. My room was fine, normal four stars standards, looking like many other Best Western hotels around the world. Breakfast also standard, nothing special. I won't take my family there for vacation

    3
    « A bit run down. Service So/so. Breakfast not up to scratch »

    Plenty of space in my suite, but overall the hotel felt a little run down, like an 80s office block and not terribly clean. Location is very good, especially for those who want quick access to the two strip clubs next door. Vilnius has much better hotels though.

    5
    « Hotel and Staff »

    Excellent hotels. Very friendly and hospitable staff. I had a good time and would not hesitate to recommend it. You will feel at home and be served by lovely staff, ready to assist should need arise. I must make a point of going back soon.

    3
    « Maybe Western but not the Best (in town) »

    Once again a franchise partner that does little to justify the "Best" of the brand. Our room (507) at first our room appeared more than adequate but in the bathroom the shower curtain and its pole were lying on the floor and one bedside light was not working. If you like early morning tea or coffee you had better take a kettle and the makings with you as nothing is provided. Having to pay 4 Euros for a bottle of water in what is rated as a four star hotel is scandalous. We tried to get dinner about 7.15 p.m on a Friday evening but ere told we would have to wait at least one hour as the kitchen was busy there were six people n the unattractive dining room and only six of the fifteen or so tables were set ready for occupation.

    3
    « Average stay »

    An average hotel. What you'd expect from a best western. The beds were comfy and the room was comfortable. The hotel is about a 20minute walk from the old town centre. You would probably want a hotel with a better location if you were here on vacation. I imagine it's perfect for a cheapish hotel. However, if you're here on business stay in the Radisson Blu across the road.

 

Getting to the hotel ...

All directions
·From: Old town. The BEST WESTERN Vilnius is located in the city center, walking distance to old town.